RIVER TERRACE REHABILITATION AND HEALTHCARE CTR
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
River Terrace Rehabilitation and Healthcare Center in Lancaster, Massachusetts, has a Trust Grade of B+, indicating it is above average and recommended for families considering care options. It ranks #49 out of 338 facilities in the state, placing it in the top half, and #9 out of 50 in Worcester County, meaning only eight local options are better. The facility's performance trend is stable, with the same number of issues reported in the last two years. However, staffing received a below-average rating of 2 out of 5 stars, with a turnover rate of 38%, which is slightly better than the state average. While the facility has average RN coverage and received an average of $8,788 in fines, which is concerning but not excessively high, it has had some serious incidents. For example, a resident was given another person's blood pressure medication, leading to a change in condition that required additional treatment. Additionally, the facility failed to implement a care plan for a resident needing a specialized boot to relieve pressure on their heel, which could lead to further health issues. Overall, while there are strengths such as excellent health inspection ratings, families should be aware of the staffing challenges and medication errors when considering this facility.
- Trust Score
- B+
- In Massachusetts
- #49/338
- Safety Record
- Moderate
- Inspections
- Holding Steady
- Staff Stability ○ Average
- 38% turnover. Near Massachusetts's 48% average. Typical for the industry.
- Penalties ✓ Good
- $8,788 in fines. Lower than most Massachusetts facilities. Relatively clean record.
- Skilled Nurses ○ Average
- Each resident gets 34 minutes of Registered Nurse (RN) attention daily — about average for Massachusetts. RNs are the most trained staff who monitor for health changes.
- Violations ✓ Good
- Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
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4-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
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Staff turnover below average (38%)
10 points below Massachusetts average of 48%
Facility shows strength in quality measures, fire safety.
The Bad
Near Massachusetts avg (46%)
Typical for the industry
Below median ($33,413)
Minor penalties assessed
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 3 deficiencies on record
May 2025
1 deficiency
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Deficiency F0760
(Tag F0760)
A resident was harmed · This affected 1 resident
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure he/she was free from a significant medication error, when on 02/25/25, Nurse #...
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Dec 2024
1 deficiency
MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure that the Minimum Data Set (MDS) Assessment was coded accurat...
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May 2022
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, the facility staff failed to implement the plan of care for one Resident (#46) related to the use of a Prevalon boot (a boot worn to relieve pressure...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (83/100). Above average facility, better than most options in Massachusetts.
- • 38% turnover. Below Massachusetts's 48% average. Good staff retention means consistent care.
- • 3 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
About This Facility
What is River Terrace Rehabilitation And Healthcare Ctr's CMS Rating?
CMS assigns RIVER TERRACE REHABILITATION AND HEALTHCARE CTR an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Massachusetts, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is River Terrace Rehabilitation And Healthcare Ctr Staffed?
CMS rates RIVER TERRACE REHABILITATION AND HEALTHCARE CTR's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 38%, compared to the Massachusetts average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at River Terrace Rehabilitation And Healthcare Ctr?
State health inspectors documented 3 deficiencies at RIVER TERRACE REHABILITATION AND HEALTHCARE CTR during 2022 to 2025. These included: 1 that caused actual resident harm, 1 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates River Terrace Rehabilitation And Healthcare Ctr?
RIVER TERRACE REHABILITATION AND HEALTHCARE CTR is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by MARQUIS HEALTH SERVICES, a chain that manages multiple nursing homes. With 82 certified beds and approximately 74 residents (about 90% occupancy), it is a smaller facility located in LANCASTER, Massachusetts.
How Does River Terrace Rehabilitation And Healthcare Ctr Compare to Other Massachusetts Nursing Homes?
Compared to the 100 nursing homes in Massachusetts, RIVER TERRACE REHABILITATION AND HEALTHCARE CTR's overall rating (5 stars) is above the state average of 2.9, staff turnover (38%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting River Terrace Rehabilitation And Healthcare Ctr?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is River Terrace Rehabilitation And Healthcare Ctr Safe?
Based on CMS inspection data, RIVER TERRACE REHABILITATION AND HEALTHCARE CTR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Massachusetts. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at River Terrace Rehabilitation And Healthcare Ctr Stick Around?
RIVER TERRACE REHABILITATION AND HEALTHCARE CTR has a staff turnover rate of 38%, which is about average for Massachusetts nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was River Terrace Rehabilitation And Healthcare Ctr Ever Fined?
RIVER TERRACE REHABILITATION AND HEALTHCARE CTR has been fined $8,788 across 1 penalty action. This is below the Massachusetts average of $33,167. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is River Terrace Rehabilitation And Healthcare Ctr on Any Federal Watch List?
RIVER TERRACE REHABILITATION AND HEALTHCARE CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.