Maple Woods Manor

13137 North Clio Road, Clio, MI 48420 (810) 686-2600
For profit - Limited Liability company 151 Beds THE PEPLINSKI GROUP Data: November 2025
Trust Grade
20/100
#294 of 422 in MI
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Maple Woods Manor has a Trust Grade of F, indicating significant concerns about the care provided, which places it in the poor category. Ranking #294 out of 422 facilities in Michigan means it is in the bottom half of nursing homes in the state, and #8 out of 15 in Genesee County shows only seven local options perform better. The facility's trend is worsening, with issues increasing from 8 in 2024 to 12 in 2025, which raises red flags about ongoing care quality. While staffing is a relative strength with a rating of 4 out of 5 stars and a turnover rate of 39% (better than the state average), there have been serious incidents, such as failing to promptly assess a resident's change in condition, leading to untreated pain and serious injuries, as well as a lack of proper wound care that resulted in pressure ulcers for multiple residents. Concerns also include $56,673 in fines, which is average compared to other facilities, suggesting some compliance issues, while RN coverage is rated average, meaning they may not catch all potential problems that CNAs could miss. Overall, while there are some staffing strengths, the significant number of quality issues and serious incidents should be carefully considered by families looking for care for their loved ones.

Trust Score
F
20/100
In Michigan
#294/422
Bottom 31%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
8 → 12 violations
Staff Stability
○ Average
39% turnover. Near Michigan's 48% average. Typical for the industry.
Penalties
○ Average
$56,673 in fines. Higher than 65% of Michigan facilities. Some compliance issues.
Skilled Nurses
○ Average
Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for Michigan. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
30 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 8 issues
2025: 12 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (39%)

    9 points below Michigan average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

2-Star Overall Rating

Below Michigan average (3.1)

Below average - review inspection findings carefully

Staff Turnover: 39%

Near Michigan avg (46%)

Typical for the industry

Federal Fines: $56,673

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: THE PEPLINSKI GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 30 deficiencies on record

4 actual harm
Aug 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes 2575094 and 2581072.Based on observation, interview and record review the facility failed to m...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes 2575094 and 2581072.Based on observation, interview and record review the facility failed to maintain a safe, functional, sanitary and comfortable environment, resulting in ambient temperatures of 84 degrees in resident care areas, no documentation of room or hall temperatures during an air conditioning outage, staff complaints of warm temperatures, residents discharging from the facility due to high temperatures, lack of available linen to provide peri-care and the increased likelihood of unmet care needs. Findings include:Environment:On 8/12/25 at 11:54am, an interview was conducted with Maintenance Assistant A. Maintenance Assistant A was asked when the air conditioning (AC) unit went out on the west short hall. Maintenance Assistant A stated that they believe the unit went out during the week of 07/21/25. Maintenance Assistant A was asked what caused the outage. Maintenance Assistant A stated that the contactor on unit 5 was wired incorrectly, we called an electrician for [NAME] (contractor for the heating/cooling system) to come out to look at this. There was a shunt on the contactor for unit 5, so they swapped out contactors and wired it correctly. After the repairs it was continuing to blow fuses, this was due to stress on the unit. Since then we have dismantled it and thoroughly cleaned it. There is not as much as amp draw now, the unit is running better now. Now that it is not drawing excess current we shouldn't have anymore blown fuses. What unit as affected by the outage. Maintenance Assistant A stated that the west unit short hall was the unit affected by the outage. How long was it out for. Maintenance Assistant A replied, I would say that it was just over 24hrs that they were without air conditioning. What mitigation interventions did you put in place. Maintenance Assistant A stated, we have a strong ac unit at the main hall, near the west hall area. We used very strong fans to blow the cold air down the hall and then used fans to push it into the rooms. We made sure the unit was turned off so it would not blow warm air and made sure that the wall units were in standby mode. Were there any complaints by residents that it was too hot. Maintenance Assistant A stated that some residents did complain about the heat. Maintenance Assistant A stated the air temperature in the rooms and halls was 84 degrees at the most. Did any residents asked to be moved from their room. Maintenance Assistant A stated that no residents directly asked to be moved from the unit, but some residents commented that if this doesn't get fixed they want to go home.On 8/12/25 at 12:07pm, an interview was conducted with the Nursing Home Administrator (NHA). The NHA stated they were aware that the ac went out on the short west hall. The NHA stated that we made multiple calls to [NAME], I believe they came out on 7/24/25. What did you put in place to mitigate the heat. The NHA stated that we made sure no one had their windows open, we had fans in the hallway and rooms. Did you receive any requests from residents to be moved off the unit. The NHA replied, no. Did you receive any complaints about the warm temps. The NHA stated that the husband of a resident made a statement that it was warm and that his son had a friend that worked at [NAME], and he was going to call them himself to help the facility. The NHA was asked if they had the ability to contact other companies to fix issues. The NHA stated that they can handle these issues on their own and does not need any approval from corporate staff. The NHA stated that on 7/21/25 that short west hall ac unit went out, [NAME] came out for repairs on 7/24/25, then again on 8/8/25 when the system malfunctioned again along with another unit. The NHA stated that [NAME] was notified on 7/21/25 that there was an issue, [NAME] said they could come out on 7/24/25 at 8am to repair the unit. Do you get to use certain vendors. The NHA stated, yes, we have preferred vendors that we use. We have a contract with [NAME] for services like this. On 7/24/25 [NAME] made the necessary repairs to that ac unit and then they came back out on 8/8/25 to repair it again. I believe the unit went down before then but I can't be sure of the exact date it did. The NHA provided copies of invoices for review of the services provided by [NAME].On 8/12/25 at12:42pm, an interview was conducted with Unit Manager (UM) B. UM B stated they were unsure what day the unit went out, but said we put a large fan at the corner trying to blow the air down the hall to keep residents cool. UM B was asked how long the unit was without ac. UM B stated, I believe the ac was out for over a week and half, [NAME] came out and looked at other units but didn't fix this one. We grabbed fans for residents who asked for them specifically, resident families brought in fans, we increased fluids. UM B was asked if they ever asked about the temperatures in the hall and rooms. UM B stated they asked about temperatures in the rooms, and every time they did ask, they were informed that the temperatures fell within the correct range. UM B stated they were never given an exact temperature of any of the rooms or the hall. Did other residents complain about the heat. One resident, resident C, left 24hrs after arriving due to the heat. UM B stated that some other residents vocalized being warm. UM B was asked if any residents requested a room move. UM B stated that no one asked to be moved at all. UM B stated that it was warm for staff and residents getting up and down the hall.On 8/12/25 at 12:57pm, an interview was conducted with Certified Nursing Assistant (CNA) D. CNA D was asked how long do you think the short west unit went without ac. CNA D stated it felt like a long time, it was exhausting, some of the residents rooms were quite warm, you couldn't even close the doors because it would get so hot. It was physically exhausting for the staff as well as the residents. CNA D was asked if they got complaints from the residents about the heat. CNA D stated yes, the residents told me it was very warm. CNA D stated the facility provided fans for the hall, but if the residents didn't have fans in their rooms it was terrible. How long would you say the unit was without air. CNA D stated, I only work part time but I would say it was like two weeks.On 8/12/25 at 1:58pm, an interview was conducted with the Director of Nursing (DON) about the short west hall ac unit. The DON stated that the west short hall ac unit has gone out a few times, we have had [NAME] here multiple times for repairs. The DON stated they know there were residents who complained about the heat and left the building because it was too warm. The DON stated they received a few staff complaints. The DON was asked if any residents were upset because of the heat. The DON stated, I believe R2 left the building because of the heat and so did former resident C. The DON was asked what interventions were put in place for the warmer temperatures. The DON stated we had fans running out there in the unit and pushed fluids to keep residents hydrated. The DON was asked why the facility didn't offer residents to move rooms. The DON replied, we were at occupancy at the time, there were not any open beds to put the residents in, we weren't allowed to place residents in the Med A only beds either.On 8/12/25, former resident C was contacted via a phone call and asked why they abruptly discharged from the facility in less than 24hrs. Former resident C stated the unit I was on was very warm and it took a long time to get help to come to me.On 8/12/25 at 3:23pm, an interview with Maintenance Assistant E. Maintenance Assistant E was asked when did the short west hall ac unit stop working. Maintenance Assistant E stated, it would've been in early July, I believe July 10th. When did the electrician come out to fix the issue. Assistant E replied, I can't say it was the next day but it was soon after. Rolls electric came out attempted to fix the problem, but didn't complete it and did not communicate that with anyone. I came back to the facility on the night of July 23rd for [NAME] to service the unit. [NAME] was definitely in the facility on the 23rd and 24th of July to service the unit. Assistant E was asked if it was fair to say that the short west hall ac unit was not functioning properly or at all from July 10th to July 23rd. Assistant E replied, yes that's a fair statement. Did you receive any complaints from the staff about the warm temperatures. Assistant E stated that staff had complaints that it was too hot and too muggy. We had fans going and we were doing what we could to make it tolerable. At any point did you take and record temperatures of the rooms or halls. Assistant E stated, no, I didn't. I just went by what the thermostat in the hall said and it never got higher than 78. Why didn't you check any room temps. Assistant E replied, it was an oversight on my part, I just didn't do it. On 8/13/25 the NHA followed up with this surveyors request for temperatures taken on the short west hall during the ac unit outage. The NHA stated that there are no temperatures available from the hall that had the broken ac unit. The maintenance department has the clipboard they use daily, but no papers on it with temperatures.On 8/13/25 at 11:23am, a follow up interview was conducted with the NHA. The NHA was asked if there was any consideration given to moving residents off the unit while the ac was down. The NHA stated we could've been able to move a few but not many. We have a med A unit only and the long-term care residents wouldn't have been able to go down there due to pay source. The NHA stated that the two residents who left because of the heat could've moved rooms had they requested to, based on their pay source. The NHA was asked if maintenance should have been doing temperature checks in the short west hall and rooms during the outage. The NHA stated, yes, they should've been doing them, I instructed them to do this, so I am shocked they didn't.On 8/13/25 at 11:40am an interview was conducted about the broken ac unit with Housekeeper F. Housekeeper F is the former environmental services director of the facility. Housekeeper F stated that AC unit went out on west. Rolls electric came out the next available non-weekend day, it might've been the next Monday 7/14/25. The electrician was upstairs working on the ac unit, when I went to check on the electrician after being with the fire panel repairmen, he was gone. I called Rolls to check the status of the job, they said the ticket was still open and they would send the first available tech out to the facility and it took them a few days. Housekeeper F was not sure when they came back. Housekeeper F stated, when I temped the rooms on 7/11/25 they were running 79-80 degrees, I shut off all of the room units so they would quit letting warm air in and that helped as well. Housekeeper F was asked if there were any other temps taken after that. Housekeeper F stated, the maintenance guys did do temps that morning and they check daily. The facility was unable to provide any room or hall temperatures taken while the ac unit was down.A review of the invoices from [NAME] revealed that the short west hall unit quit working on 7/10/25, [NAME] returned on 7/23/25 and there was no power being supplied to the rooftop unit of the short west hall.The west short hall has capacity for 15 residents, there are residents on the hall that are unable to make their needs known.The facility does not have a policy for taking room and hall temperatures. Linen:On 8/12/25 at 8:56am, an interview was conducted with Complainant G. Complainant G stated that everything started on 7/24/25, when I arrived at the facility I noticed my mother was saturated in urine, then she developed a UTI almost right after. Complainant G feels the basic care is slipping in the facility. Complainant G stated, when I tried to get my mother cleaned up, the facility told me they use washcloths to clean up the residents and that they were out of washcloths at this time. They tend to run out of washcloths a lot, at 11:05am on 7/24/25 the facility was already out of clean washcloths to provide peri-care. My mother smelled like urine bad when I arrived, I can't believe they couldn't smell her. They eventually took her into the shower, due to having no washcloths and got her cleaned up, I would say it was over 20 minutes from the time I found her until she was cleaned up. A few days later on 7/28/25 my mother had developed a UTI.On 8/12/25 at 1:17pm, an observation was made of the west hall linen closet, it revealed there were no washcloths available. An observation of the central hall linen cart revealed no washcloths available. An observation of the east hall linen cart revealed seven washcloths available.On 8/12/25 at 1:23pm, an interview with conducted with Central Supply (CS) I. CS I was asked if they order the washcloths for the facility. CS I stated, yes, I do. CS I was asked if they ever receive complaints that there aren't enough washcloths. CS I stated, yes, I get complaints all the time. Mostly laundry complaints that we are out of washcloths. CS I stated they order washcloths twice a month. I feel like there should be enough, if they are stained laundry will pull them out of the rotation, I have seen them in the garbage from time to time. I am not sure of the reason. Reviewed central supply orders for the last two months, revealed that on July 16, 2025 CS ordered ten boxes of washcloths, ten come in each box so 100 washcloths were ordered. Orders were placed on 7/30/25 and 8/6/25 and CS I did not order any additional washcloths at this time. CS I Stated that from the early July order the staff still had some present. CS I stated they had additional washcloths located in a shed out back, observation of the shed revealed there were no washcloths available for backup.On 8/12/25 at 1:56pm, an interview was conducted with the DON. The DON was asked if they have received any complaints from staff or residents about not having washcloths available. The DON replied, yes, I have received complaints, I have brought this issue up before. The DON stated I do believe there is a problem with it being thrown away, but we could order some more to have on hand. The DON was asked if they thought there should be more than 7 washcloths available at this time of day. The DON replied, yes, I believe there should be more available. The DON stated that laundry staff comes out at 2pm to restock linen. A laundry staff member was observed placing washcloths in the East Hall Linen room, less than 10 washcloths were observed, there were less than 20 washcloths left in the laundry cart to take to the center and west hall.On 8/13/25 at 9:04am, an interview was conducted with Infection Control (IC) nurse H. IC H stated that in April of 2025 I identified that there was a lack of linen, mainly washcloths and towels, we use this for incontinence care. IC H stated that at one point the nursing staff was cutting up bath blankets to use for incontinence care. I was a floor nurse at the time. IC H was asked if they thought there was a correlation between the fungal skin infections and urinary tract infections (UTI) in the facility and the lack of linen to provide peri-care. IC H stated, I believe a correlation exists between our fungal infections and UTI's and the lack of clean linen to perform peri-care. IC H was asked what are the staff doing when there is no linen available. IC H replied, they will go back to laundry, say we have no washcloths or towels, laundry will say the dryer has so many minutes left on it and then we will bring them out. Then those few washcloths they bring out will get put to use and be gone quickly.On 8/13/25 at 9:49am, an interview was conducted with CNA J. CNA J was asked if they have ever had issues with linen availability. CNA J stated, yes, mostly towels and washcloths are not available. CNA J was asked what they do if there are no washcloths available. CNA J stated, I go to other units in search of them, if they don't have any then I have to use bigger towels. CNA J stated the facility buys some but not enough and soon they are all gone.On 8/13/25 at 9:53am, an interview was conducted with CNA K. CNA K was asked if they have ever had issues with lack of linen for showers and peri-care. CNA K replied, yes, sometimes there are none available and I have to wait for laundry, other times there is just minimal available.On 8/13/25 at 10:11am, an interview was conducted with UM B. UM B was asked how long was R1 sitting in one place saturated in urine. UM B stated, I am not sure, the CNA I asked that day said she got up around 9:30am. The daughter arrived at 11am, I saw R1 at around 10am, her pants were clean and dry and there was no smell of urine. When the daughter arrived the urine was through the pants and on to the cushion of the wheelchair, very odorous. I took her straight to the shower to get her cleaned up. CNA D was her assigned CNA that day and told me there were no linens available to do peri care. I had to go to laundry to grab fresh linen, gave some to CNA D and then took R1 for a shower. The facility does not have policy for the amount of linen to have available. They follow par levels based on the amount of residents.
Jun 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Numbers MI00153484 and MI00153865. Based on interview and record review the facility failed to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Numbers MI00153484 and MI00153865. Based on interview and record review the facility failed to promptly assess a change in condition for one resident (Resident #501) of two residents reviewed for pain, resulting in a delay in pain treatment and discovery of bilateral femur fractures. Findings include: Resident #501: On 6/20/2025 at 9:45 AM, Resident #501 was observed sleeping in bed and did not appear to be in any distress. Two CNA (Certified Nursing Assistants) in the room shared the resident is a two person assist and fully dependent on care. On 6/20/2025 at 10:42 AM, Maintenance Director O shared the Shower Aide informed her as they were lowering Resident #501 in the bed (via mechanical lift) it tilted forward. She explained the pivot point was too tight which caused the Hoyer to tilt, but they were able to safely lower the resident to the bed. On 6/20/2025 at 11:05 AM, CNA P stated she last showered Resident #501 on 5/27/2025 and was assisted by CNA H. As they were placing the resident back in bed (via mechanical lift) the legs on the machine closed and the lock was not properly functioning. The Hoyer hit CNA P in the shoulder and CNA H in the leg but the resident was unharmed. On 6/20/2025 at 11:50 AM, Family Member K shared during her visit on 6/1/25 she noticed he was rocking back and forth more intensely which indicated he was in pain. She pulled back his covered and observed his left leg was externally rotated and the right leg was extended straight out on the bed. She notified the nurse that she wanted him transferred to the emergency room for imaging and further treatment. His nurse completed her assessment, and he displayed pain and winced upon his foot being touched. Family Member K continued a CNA noticed his increase in pain and informed her that is why they did not get him up on 6/1/2025. She added the facility has been unable to provide an explanation as to how the bilateral fractures occurred. On 6/20/2025 at approximately 12:15 PM, a review was conducted of Resident #501's medical record and it indicated he admitted to the facility on [DATE] with diagnoses that included, Anxiety, Heart Failure, Dementia, Hypertension, Schizoaffective Disorder and upon admission back to the facility on 6/5/2025 fracture of right and left femur neck. Resident #501 is fully dependent upon staff to meet all his daily needs. Further review yielded the following: Progress Notes: 5/30/2025 at 05:36: Called sister with results per sister's request. Sister stated that resident has had ongoing lethargy x 2 days, and she is concerned since he had a mild fever yesterday and was pocketing food . 6/6/2025 at 12:48: Resident readmitted to facility r/t bilateral femoral fractures . There were no progress notes or assessments regarding Resident #501 increased pain and externally rotated leg and subsequent transfer to the Emergency Room. Care Plan: .Non-ambulatory .total assist with bathing, monitor for impaired skin integrity .assist of two, heard of bed should be elevated for comfort .Provide physical assistance to accept nutrition by mouth .identify sources of discomfort .(Resident #501) is unable to relay pain symptoms: use FLACC pain scale . Skin Assessment: 5/27/25: Residents skin remains warm, dry and intact. Mucous membranes are moist and pink. Skin turgor age appropriate. No open areas or bruising noted . Pain Assessments: 5/27/25 at 20:31: 0 5/27/2025 at 22:29: 0 6/1/2025 at 15:27: 0 ( this was the day his leg was discovered to be externally rotated by his sister). May 2025 MAR (Medication Administration Record): Resident #501 received Acetaminophen on 5/29/25 at 1737 and 5/30/25 at 1806 for pain. Resident #501 was not administered any other pain medications outside of these two times in May 2025. Hospital Discharge Records: Imaging: Acute complete slightly impacted angulated fracture at the right femoral head/neck junction .suspected acute complete fracture of the left femoral head/neck junction .acute significantly displaced fracture of both femurs at the head/neck junction . Orthopedic Surgery Consult Note: Patient is [AGE] year old male presenting with bilateral hip pain. Sister at bedside helping to provide collateral. Reports the past few days she has noticed patient being more uncomfortable .both extremities are externally rotated, left one appears slightly more shortened compared to the right one .Appears to have some discomfort with passive motion of his hips . RLE (right lower extremity): externally rotated . LLE (left lower extremity): Externally rotated . Hospital Course: This is [AGE] year old male with bilateral femoral neck fractures status post unknown mechanisms. Patient is nonambulatory at baseline and does not assist with transfers. Medicine was consulted for medical management. Thorough discussion and shared decision making with the patients family occurred and ultimate decision for nonoperative management was reached . Facility Investigation Conclusion: .during investigations with staff and residents, abuse, neglect or misappropriation was not identified. Based on interviews and record reviews it can be concluded that these injuries present at subacute and may be a result of previous injury and/or pathological in nature . On 6/20/2025 at 12:25 PM, Nurse E reported there was nothing communicated in report regarding increased pain for Resident #501. CNA S alerted her in the evening that she needed to assess Resident #501 but before she was not able to make it to the his room, his sister came to get her. Nurse E shared Resident #501's left leg had slipped off the pillow and resembled the shape of a frog leg. His sister asked why his leg was externally rotated when, from her observation it did not appear to be externally rotated. Nurse E slid her hand under his heel, and he winced and said ohhh ohhh. From there, their on-call practitioners were contacted and orders were provided to send him out. Nurse E was asked why there was no documentation regarding her assessment of resident. She reported she did not complete a progress note or the transfer documentation as she was extremely busy. She stated she knows that it was required of her and the DON (Director of Nursing) asked her a few times to complete the necessary documentation and she failed to do so. On 6/20/2025 at 1:10 PM, an interview was conducted with East Unit Clinical Care Coordinator C regarding Resident #501. She reported she was alerted that Monday that he went out to the hospital and was not aware his leg was externally rotated. Resident #501 is a mechanical lift and fully dependent on staff to meet their needs. She expressed he has always rocked back and forth but they had various levels on intensity. If his rocking was harder paced that would indicate a need for further assessment. On 6/20/2025 at 1:30 PM, CNA H stated Resident #501 does not move his legs and it takes two staff to care for him due to his stature. She stated she does not recall any reports from the 3rd shift regarding an increase in pain. She added he did rock back and forth and his sister indicated that was a sign of pain/discomfort. But the rocking was not consistent. CNA H expressed when providing incontinence care he would typically grimace when cleaning his genital area but she was not sure if that was due to him being sensitive or uncomfortable with a woman providing care. On 6/20/2025 at 1:55 PM. Nurse R reported Resident #501 rocked back and forth but it was not continuous throughout the day. She stated she noticed it more upon his return from the hospital as he would rock and makes and noise. On 6/20/2025 at 2:30 PM, CNA S was interviewed regarding Resident #501. The CNA stated on Saturday (5/31/25) when she arrived to work she noticed he was in increased pain. She noticed it as if they were getting him into his chair and tuning and repositioning him. CNA S shared he was grunting more and seemed uncomfortable. Additionally, she observed the left leg was bent into the right and that is atypical as he does not move his legs. She stated she had never seen him like that and informed the nurse about his increased pain and his leg, but was unsure if an assessment was conducted. CNA S reported it was discussed during their shift reports and passed along to 1st and 3rd shift. She said on Sunday evening the 1st shift aide did not get him out of bed due to his increase in pain. She added she heard that after this shower on 5/27/2025 is when the change in condition initially occurred and added that he was sensitive in his genital area during incontinence care. On 6/20/2025 at 4:05 PM, an interview was conducted with CNA G regarding Resident #501. Upon her arrival to work on that Tuesday evening (5/27/2025) she was informed in report that he had a shower in the latter part of 1st shift and slept the majority of 2nd shift. As CNA D and N were providing care to Resident #501's roommate he (Resident #501) woke up and they stated his eyes were rolling to the back of his head, he gritted his teeth, was grimacing and making noises like a horse. This was not his baseline and the aides alerted the nurse who after reviewing his chart stated his behavior was due to his diagnosis but to the aides this was far beyond his regular behaviors. CNA G stated she recognized he was in pain, as he was pressing his hands into his groin area and did not want to move them. On 6/20/2025 at 4:25 PM, CNA N shared she was providing care to the roommate of Resident #501. While they were doing care Resident #501 began to breathe harshly and she initially thought he was snoring. It sounded abnormal so they checked on him, they attempted to gain his attention, but he was not responding (he would look at the staff typically). Upon closer observation his eyes were rolled into the back of his head and when they tried to touch him he had a visceral reaction. He clenched his body, and he was breathing like they had never heard him do before. The noises he made were not normal either and it appeared he is was in agony. When they touched him, he began to cry and yelped out. CNA N alerted the nurse to his change and she completed a chart review and vitals. Upon her assessment she stated he has these movement due to his diagnosis, the CNA reported what they observed was not his baseline nor his typical movements. On 6/20/2025 at 4:50 PM, an interview was conducted with CNA D regarding Resident #501. She reported on the night of 5/27/2025 they were providing care to another resident and heard Resident #501 make an odd noise. When they pulled the curtain back, they saw Resident #501's eyes were rolling in the back of his head which lasted a few minutes. They were calling his name but he did not turn his head toward them like he normally would. He was pressing his body into the bed in a jerking movement. CNA D reported this was atypical of him. They did alert the nurse to this, but she attributed it to his current diagnosis set. On 6/23/2025 at 11:05 AM, Therapy Director J reported Resident #501 was fully dependent upon staff for his daily care. When he admitted to the facility he was fully dependent with max assist and that did not change during his stay at the facility. She added they did range of motion with his arms which they did see improvements with but they were completing the range of motion not him. Therapy did not work with his legs but looking at the notes there would not have been any gains made. On 6/23/2025 at 12:30 PM, Nurse I reported she did pick up 3rd shift a few weeks ago and recalled the aides reporting Resident #501 seemed to be in more pain than usual. She stated he was rocking back/forth and puffing his lips out and blowing. Nurse I shared she had never worked with him before and after chart review found his diagnoses that attributed to his rocking and blowing. Nurse I was asked if she administered pain medications and she stated she did not, as after he was repositioned, he appeared more comfortable. Nurse I stated she did not complete a progress note but added it on the 24-hour nurse report form. It can be noted from the investigation that it was discovered Resident #501 has an increase in pain and change in condition on the night of 5/27/25. Multiple staff indicated he was visibly uncomfortable and in increased pain days prior to his sister observing his leg being externally rotated. This information was relayed to nursing staff but there was no subsequent nursing progress notes or assessments which led to his delay in treatment and recognizing the change in condition. On 6/23/2025 at 5:20 PM, the Administrator and DON (Director of Nursing) shared Resident #501 was transported to the hospital for pain on 6/1/2025. They were not aware of his fractures until 6/4/25 and that is when the investigation began. They concluded from their investigation Resident #501 did not have a change in condition that would have alerted the staff to complete additional assessments. He was transferred to the hospital at the behest of his responsible party. The DON and Administrator were informed Resident #501 did have a change in condition the night of 5/27/2025 and continued until his sister recognized his externally rotated leg five days later. They reported they were unaware he had a change in condition as staff did not report it to them during their investigation. It can be noted an aide did mention in her statement she noticed his leg was turned oddly but there was no further follow-up regarding this statement. 6/24/2025 at 12:20 PM, Medical Director BB was asked if he received notification from the facility regarding increased pain and behaviors outside of the norm for Resident #501 on the night of 5/27/2025 or morning of 5/28/202, he stated he did not. Medical Director BB was informed the resident began to display increased pain that continued throughout the week and abnormal behaviors. He reported he was not made aware of this. Review was conducted of the facility policy entitled, Change in Resident Condition Physician /Family Notification, revised March 2021. The policy stated, .To ensure provision of the necessary care and services to meet the highest practicable physical, mental and psychosocial well being of each resident . The resident has a significant change in physical, mental, or psychosocial status i.e., deterioration in health, mental, or psychosocial status in either life-threatening conditions or clinical complications . On 6/24/2025 at 9:37 AM, the Administrator reported the facility does not have a policy for pain.
Apr 2025 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to include and document residents and resident representatives in care...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to include and document residents and resident representatives in care conferences for one resident (Resident #158) of one resident reviewed for Care planning participation Findings Include: Resident #158: Care Planning On 4/08/2025 at 11:32 AM, during an interview of the Representative/wife for Resident #158, she said the resident had been at the facility for almost 3 weeks and she had not been asked to participate in a Care conference or Care planning meeting with the resident and facility. She said she was not sure how he was doing or what the plans were for him. Resident #158 confirmed he had not been included in a Care planning meeting. A record review of the Face sheet and Minimum Data Set/MDS assessment indicated Resident #158 was admitted to the facility on [DATE] with diagnoses: Dementia, heart failure, kidney failure, an intestinal disorder, sepsis, history of falls, rib fractures and gait and mobility abnormalities. The MDS assessment dated [DATE] revealed the resident had full cognitive abilities with Brief Interview for Mental Status/BIMS score of 13/15 and needed some assistance with all care. On 4/10/2025 at 3:10 PM, Clinical Care Coordinator/CCC F was interviewed about the Care conference meetings. She said she was responsible to conduct the meetings. She was asked if a meeting was held for Resident #158, and she said a Care conference was completed on 3/24/2025 with the resident's wife on the phone. She was asked if any other staff from the interdisciplinary team was present, and she said they were not. The CCC F was asked if Resident #158 and his wife were together in the meeting and she said they were not. The resident was not included in a meeting. The CCC F said she met with the wife again on 4/9/2025. When asked if there was documentation for the meetings. The CCC F said there was no documentation for either one. A review of the resident's medical record revealed there was no mention of an interdisciplinary care conference with Resident #158 or his wife. A review of the facility policy titled, Care Planning Process: Admission, Comprehensive & Short Term, dated revised 11/2017 provided, . Care plans are initiated to address interventions for prevention of functional decline, rehabilitative and restorative care, health maintenance issues, skin care, discharge potential, safety and wandering/exit seeking behavior, nutritional, psychosocial, and comfort. The care planning process is a collaborative partnership with the interdisciplinary team, resident, and or resident representative . The interdisciplinary team will provide an opportunity for the resident-who has not been judged incompetent or otherwise incapacitated- to participate in planning care and treatment changes .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to timely revise/update care plans for two residents (R33, R63) of five...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to timely revise/update care plans for two residents (R33, R63) of five residents reviewed for care plan revision, resulting in care plans not being revised as the status and needs of the residents changed related to weight loss and pressure ulcers. Findings include: Resident #33: Pressure Ulcers R33 is [AGE] years old and admitted to the facility on [DATE] with diagnoses that include dementia, major depressive disorder, chronic systolic heart failure, anxiety and hypertension. On 04/09/25 at 10:27AM, record review revealed that R33 has a suspected deep tissue injury (SDTI) on her right heel and ankle. On 04/10/25 at 09:56AM, record review of the admission minimum data set (MDS) does not reference R33 having a SDTI on the right heel and ankle. Record review of a skin assessment dated [DATE] revealed no skin conditions. Record review of a skin assessment dated [DATE] revealed R33 has multiple skin concerns, including an open area on the coccyx and an unstageable wound on the right heel. Record review revealed that a skin assessment was not completed on or around the week of 03/16/25-03/22/25. On 04/10/25 at 09:58AM, record review of the care plan for skin impairment revealed that it did not mention the area of skin impairment and was last revised on 02/27/25. On 04/10/25 an interview was conducted with Unit Manager (UM) F'. UM F was asked who is responsible for revising care plans related to changes in skin impairments, UM F stated the nurse that observed the wound would update the care plan. UM F was asked why the care plan had not been revised to reflect the residents current skin conditions. UM F stated, there should be a short-term care plan for the SDTI and for the actual skin issue and it they should also be on the activities of daily living (ADL) care plan. UM F reviewed the ADL care plan and noted that the Skin Impairment Location had not been revised since 02/27/25 and there wasn't a short-term care plan in place for the actual skin issue. UM F revised the care plan on 04/10/25 after being notified that it wasn't revised. Review of the policy titled, Skin at Risk Assessment, Documentation, Staging & Treatment, revealed: Procedure: 8. Individualize the residents goals and interventions as documented on the plan of care. 11. Reassess the resident, the pressure ulcer and the plan of care if the ulcer does not show signs of healing as expected despite appropriate local wound care, pressure redistribution, and nutrition. a. Expect some signs of pressure ulcer healing with two weeks. b. Adjust expectations for healing in the presence of multiple factors that impair wound healing. Resident #63: R63 is [AGE] years old and admitted to the facility on [DATE] with diagnoses that include dementia, major depressive disorder, encephalopathy and hypertension. Nutrition On 04/09/25 at 10:33AM, record review revealed that R63 has experienced a 17% weight loss in the last six months. On 10/08/24 R63 was 227.6lbs and on 04/03/25 weighed 194.2lbs Record review of the care plans for R63 revealed there was no care plan for weight loss and the care plan for nutrition has interventions that have not been updated since 2021. R63 was started on supplement shakes to aide in weight gain on 3/7/25, the care plan was not updated to reflect that. On 04/10/25 at 12:10PM, an interview was conducted with certified dietary manager (CDM) D. CDM D was asked if they update the care plans or develop a specific care plan when weight loss is identified. CDM D stated, I have not done a specific care plan for weight loss, sometimes I put it in the care plan for nutrition. For the most part it is just in the notes, nutritional assessments and quarterly assessments. CDM D was asked if they think there should be a specific care plan for weight loss with the interventions that are put in place. CDM D stated they were unsure and have just always put weight loss in the nutritional care plan. Review of the policy titled, Weight Management, revealed: Policy: It is the policy of this facility that resident's weight will be monitored by the interdisciplinary team (IDT) in coordination with the nutritional plan of care. Procedure: 8. The nutritional plan of care is evaluated a minimum of quarterly and as indicated to determine if current interventions are being followed and if they are effective in attaining nutritional and weight goals.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure documentation, assessment and monitoring of a h...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure documentation, assessment and monitoring of a hand brace/splint for one resident (Resident #53) of one resident reviewed for rehab and restorative services. Findings Include: Resident #53: Rehab and Restorative On 4/09/25 at 9:05 AM, Resident #53 was observed lying in bed in her room; she was awake and talkative. She was observed to have a splint/brace on her right hand. She said her daughter had brought it in for her and the staff assisted her in putting it on and off. The resident was asked if she performed any exercises for her right hand or arm and she said she did not. A record review of the Face sheet and Minimum Data Set/MDS assessment indicated Resident #53 was admitted to the facility on [DATE] and readmitted on [DATE] ith diagnoses: paraplegia, heart failure, COPD, diabetes, history of seizures, kidney disease, anxiety and depression. The MDS assessment dated [DATE] revealed the resident had mild cognitive loss and needed assist with care. A record review of the physician orders identified the following: Okay to wear soft brace to right wrist, provided by daughter, dated 3/19/2025. A review of the electronic medical record/EMR Tasks documentation for Resident #53 identified a heading titled, Restorative-Splint/Brace Assistance, a review of 30 days identified that no one had documented they completed this task. Further review of the Tasks documentation indicated there was no documentation for Restorative services for Resident #53. A review of the EMR for Resident #53 indicated there was no documentation of restorative services or assistance with the right-hand brace for Resident #53. A review of the Medication Administration Record/MAR and Treatment Administration Record/TAR for Resident #53 indicated there was no documentation of assistance with or monitoring of the right-hand splint. A review of the assessments and progress notes for Resident #53 revealed there was no documentation of assistance or monitoring of the right-hand brace. A review of the Care Plans for Resident #53 indicated there was no mention of a right-hand brace/splint. On 4/10/20 25 at 11:30 AM, Therapy Director L was interviewed and said the facility did not have a restorative nursing department, but the nurse aides were all trained to perform restorative nursing functions. On 4/10/2025 at 1:30 PM, during an interview with Clinical Care Coordinator E she was asked about Resident #53's right hand brace, she said there was an order for it. A review of the medical record revealed there was no further documentation of the brace or monitoring of the brace or a Care Plan. A review of the facility policy titled, Restorative Nursing Program, dated revised November 2021 provided, It is the policy of this facility to evaluate residents on an individual basis for inclusion in a restorative program to assist the resident to attain or maintain their highest possible functional level. Purpose: To support enhanced self-esteem, deter loss of avoidable function, and improve a resident's Quality of Life . The program will be documented as needed electronically under the headings as outlined in the MDS 3.0 for Range of Motion, Splint or brace assistance .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to act timely on a change in mental status for one resident (Resident #...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to act timely on a change in mental status for one resident (Resident #11) of one resident reviewed for a change in condition. Findings Include: Resident #11: On 4/9/2025 at approximately 11:40 AM, Resident #11 was observed resting in bed, she appeared to be in good spirits. When asked how her stay has been at the facility, she stated the, staff thinks I'm nuts, the resident was asked to expound upon this, and she explained she sees cats atop her tall dresser, wrapped in her peace sign blanket. The staff tell her that she is nuts due to her observation of cats. She continued the cats resemble wolves and the staff won't grab them down for her. Resident #11 continued she does not see them on a daily basis nor do they cause her any distress. On 4/9/2025 at 1:00 PM, Social Worker B was informed of the discussion with Resident #11 who stated other than depression she does not have a mental health history. Typically, nursing staff will alert her to things of this nature but stated she would follow up with the resident. Resident #11 is not open to their outside psychiatric group for services. On 4/9/2025 at 1:15 PM, a review was conducted of Resident #11's medical record and it indicated she was admitted to the facility on [DATE] with diagnoses that include, Spinal Stenosis, Dysphagia, Major Depressive Disorder, Heart Failure, Hypertension, Anemia and Diabetes. Resident #11 is able to make her needs know to staff. On 4/9/2025 at 4:30 PM, Social Worker B followed up stating she spoke to the resident who initially denied seeing cats but as the conversation continued, she did share she was observing cats or rats and they may have come with her from her mother's home. But the sight of them was not distressing to her. This is a new onset for the resident as she has never experienced delusions or visual hallucinations. Social Worker B enacted a shift-to-shift log to monitor her delusions and hallucinations and is going to speak to nursing staff about a medical work up to rule out any metabolic changes. This is a change in condition for the resident as she does not have a mental health history and if the medical workout is negative they will refer out for mental health. Review was completed of Nurse Practitioner I documentation from 4/1/2025 which stated, .(Resident #11) was seen today for routine follow-up visit. Staff also report confusion continues. She states she is seeing rats in her room. She pointed them out to me, which actually were her Christmas tree, sitting in the corner . We discussed that the change in condition was noted over a week ago but was dismissed by the practitioner and no further assessment or monitoring was conducted regarding the mental status change. Further review was completed of Resident #11's progress notes: 3/31/2025 at 22:50: CNA reported that pt was talking about seeing live rats in the window. No rats observed. Pt is A&O x 4 Later CNA also reported that pt told her that this used to be her grandma's house. Pt was serious, she not joking. Noted in dr book . 4/1/2025 at 00:00: . (Resident #11) was seen today for routine follow-up visit. Staff also report confusion continues. She states she is seeing rats in her room. She pointed them out to me, which actually were her Christmas tree, sitting in the corner. No other complaints reported . 4/9/2025 at 14:03: Visited with resident in room, resident in bed awake. Resident able to recall the year and month, knew this writer, knew where she was at. No change in cognition except resident is verbalizing seeing either rats or cats in the room. Resident stated seen them for a couple of days but not anymore. Stated I think they came back with me from the other facility I went to. Resident having delusions, has not left this facility. Resident verbalize feels like vision is doing ok and verbalized that seeing the rats or cats was not upsetting. Denies any comments from staff, denies concerns with staff, states they are good to me. Resident stated (Nurse Practitioner I) came and seen me and said everything is ok. Behavior log initiated, Physician or NP notified to rule out medical, physician to review cognition and decision making, if medical is ruled out then will refer to BCS for services . On 4/10/2025 at 10:45 AM, an interview was conducted with Nurse Practitoner I regarding Resident #11's change in condition. He stated given her longevity at the facility it may be underlined Parkinson's that is undiagnosed. About ten or so days ago she mentioned she saw rats and pointed to an area by her Christmas tree. There was some confusion but she agreed that it was her Christmas tree and not rats that she was visualizing. He stated there were no other signs/symptoms or complaints from the resident. 4/10/2025 at 13:33: Writer obtained UA via straight cath using sterile technique. Chem 10 dip completed and positive for leukocytes and nitrites. Per order, specimen in tubes and in fridge awaiting pick up to lab. Resident #11's new onset of visual hallucinations and delusions were a change from her baseline mental status. That while noted on 3/31/2025, was not addressed by the facility until nine days later, when alerted during the survey process.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement meaningful interventions to prevent the development of a p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement meaningful interventions to prevent the development of a pressure ulcer for one resident ( Resident #83) and ensure that skin assessments were completed timely for one resident (Resident #33) of two residents reviewed for wounds. Findings Include: Resident #83: On 4/8/20205, during initial tour Resident #83 was observed sitting in her wheelchair enjoying her lunch. On 4/5/2025 at approximately 3:00 PM, a review was conducted of Resident #88's medical records and it indicated she admitted to the facility 4/19/2024 with diagnoses that included, Heart Disease, Pressure Ulcer of Left Buttock Stage 3, Alzheimer's Disease, Dementia, Anxiety and Chronic Obstructive Pulmonary Disease. Further review revealed the following: Progress Notes: 2/21/2025 23:35: Pt (patient) has open area on LT (left) buttock measuring 0.5 x 0.4 x 0.1 cm with red and yellow wound bed. Border foam dressing ordered and applied. 3/09/2025 at 23:00: Pressure ulcer of left buttock, stage 3: wound note reviewed, cont (continue) with wound care . 3/11/2025: (Resident #83) was noted to have impaired skin impairment to her left buttock. Per wound tracing is healing slowly . Further review was conducted of Resident #83's medical record as it related to her facility acquired pressure ulcer. Weekly Skin Assessments: 2/7/25: Residents skin remains clean dry and intact. Mucous membranes pink and moist. No new skin issues are noted at this time. 2/27/2025: Residents skin remains clean dry. Resident is noted to have small open area on sacrum 1 cm X 1/2 cm. Treatment in place. Mucous membranes pink and moist. Wound Assessments: 2/27/2025: (Resident #83) has a wound on her left buttock. She has recently signed off of hospice as she is no longer declining enough to recertify for hospice care .She is now on an air mattress with alternating pressure to help decrease skin breakdown and prevent future breakdown . (Resident #83) enjoys sitting up in her wheelchair for the majority of the day doing crossword puzzles and does not like her feet elevated . Measurements: 0.5 cm (centimeter) x 0.4 cm x 0.1 cm ; stage II. 3/5/2025: . (Resident #83) is sitting up in her wheelchair completing cross word puzzles while using the bedside table. She consents to assessment and uses the restroom grab bars to stand with two persons assist. The old dressing was removed to reveal a small amount of serosanguinous drainage on the removed dressing. The wound presents with 25% coverage of loosely adherent slough. The wound edges are well approximated without evidence of tracking, tunneling or rolling. There is no evidence of maceration .The peri-wound is intact. After cleansing, the wound was covered with the foam border dressing. (Resident #83) is reliant upon staff for assistance with turning and re-positioning but is able to make small positional changes in the chair and bed independently. She prefers to be up in the chair for several hours throughout the day and rarely lays down in bed until later in the evening . Measurements: 1.7 cm x 0.6 cm x 0.1 cm: Stage III. 3/10/2025: The peri-wound is intact. After cleansing, the wound was covered with the foam border dressing. (Resident #83) is reliant upon staff for assistance with turning and re-positioning but is able to make small positional changes in the chair and bed independently . Measurements: 1.0 cm x 1.0 cm x 0.1 cm; Stage III. 3-17-2025: (Resident #83) continues to have a stage 3 pressure wound on her right buttock . 3-24-205: .Standing balance with 1 PA (person assist) maintained while wound was assessed, cleansed and treatment applied. Tx order remains: WOUND CARE: Left buttock: Remove old dressing, cleanse with cleansing spray, pat dry with gauze. Apply TheraHoney Gel to wound bed and apply Equos dressing. Change Q3 days and PRN when soiled. Wound measurements remain the same. Wound bed is pink with signs of epithelialization . Measurements: 1.0 cm x 1.0 cm x 0.1 cm; Stage III. 3-31-2025: (Resident #83) accepted assistance into the restroom with the C.N.A. 2PA transfer completed and [NAME] stood well for wound care assessment. Wound was cleansed with wound cleanser, patted dry and assessed. Wound measures slightly larger this week from last week. 1 x 1 x 1 cm stage 3 Left Buttock last week, 1.3 cm x 1.5 cm by 0.5 cm depth this week. Wound bed has pebbled appearance of granulation tissue and is filling in for wound depth. Wound has scant amount of serosanguinous drainage, non odorous, and peri wound is without signs of infection, not red, not warm, no discomfort . 4/5/2025: Area remains unchanged. Granulation tissue to the center of the wound is firm. There is no drainage . Measurements: 1.5 cm x 1.7 cm x 0.5 cm; Stage III. Care Plan: .Bed Mobility: assist of one .ADL (Activities of Daily Living)'s: Staff to anticipate needs and give physical and verbal cueing for tasks .Assistive Devices: Wheelchair with padded cushion .New wheelchair cushion to promote pressure reduction .Previous gel cushion from home worn . revised 3/31/2025. The facility was aware prior to Resident #73's wound development her resolve to remain out of bed and yet it took over one month to replace the worn cushion on her wheelchair. On 4/10/2025 at 4:00 PM, an interview was conducted with Clinical Care Coordinator E regarding Resident #83's facility acquired pressure ulcer. She stated after development of the wound they added a protein supplement and changed her wheelchair cushion as the one she had on the chair was worn. Resident #83 likes to stay in her chair most of the day and will not agree to a lay down schedule for the facility. Coordinator E was asked what interventions were in place prior to development of her wound. After review of the chart, it was found there were no meaningful interventions in place prior to the development of Resident #83's wound. Review was completed of the facility policy entitled, Documentation, Staging & Treatment, revised 1/2020. The policy stated, It is the policy of the facility to assess resident risk factors for the development of impaired skin integrity and intervene as indicated .Stage II: Partial- thickness loss of dermis presenting as a shallow open ulcer with a red-pink wound bed, without slough or bruising. May also present as an intact or op open/ruptured blister. Including incontinence, associated dermatitis . Resident #33 (R33): R33 is [AGE] years old and admitted to the facility on [DATE] with diagnoses that include dementia, major depressive disorder, chronic systolic heart failure, anxiety and hypertension. Pressure Ulcer/Injury On 04/09/25 at 10:27 AM, record review revealed that R33 has a suspected deep tissue injury (SDTI) on her right heel and ankle. On 04/10/25 at 09:56 AM, record review of the admission minimum data set (MDS) does not reference R33 having a SDTI on the right heel and ankle. Record review of a skin assessment, dated 03/14/25, revealed no skin conditions. Record review of a skin assessment dated [DATE] revealed R33 has multiple skin concerns, including an open area on the coccyx and an unstageable wound on the right heel. Record review revealed that a skin assessment was not completed on or around the week of 03/16/25-03/22/25. On 4/10/25 an interview was conducted with unit manager (UM) F. UM F was asked how often skin assessments are completed for the residents. UM F stated that skin assessments are completed by the nurses, usually with shower days. UM F stated that skin assessments are scheduled twice weekly and the nurse on shift at the time of the shower completes the assessment. UM F was asked why there wasn't a skin assessment completed between the assessment on 03/14/25 and the assessment on 03/28/25. UM F stated, I am not sure, they should have been completed. UM F stated they assessed the skin of R33 on 03/31/25. Review of the policy titled, Skin at Risk Assessment, Documentation, Staging & Treatment, revealed: Procedure: 6. The following guidelines are reviewed and implemented as indicated for each individual risk factor: a. Daily skin inspections with am and pm care. b. C.N.A reporting of abnormal skin inspections to the charge nurse. g. Shower twice weekly as accepted and desired and prn including skin inspections.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to 1. Follow a physician's order for enteral nutrition, 2....

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to 1. Follow a physician's order for enteral nutrition, 2. Notify a responsible party of changes to enteral nutrition, and 3. Complete routine cleansing and assessment/monitoring of a PEG (Percutaneous Endoscopic Gastronomy) tube for one resident (Resident #95) of two residents reviewed for tube feeding. Findings Include: Resident #95: On 4/8/2025 at 1:15 PM, Resident #95 was observed asleep in bed as her enteral feed was infusing. Observation of the pump rate showed it was infusing at 50 mL (milliliters)/hour with 150 mL flush every four hours. Review was completed of Resident #95's physician orders which indicated the following, Glucerna 1.5 at 60 ml per hour for 20 hours via pump. The Glucerna 1.5 was hung at 9:30 AM with the incorrect infusing rate. Resident #95's Nurse (O) was queried what the residents enteral feed rate was, which she replied 50 ml. The rate infusing on the resident's pump was visualized with Nurse O as currently infusing at the rate of 50ml/hour. Review was then completed of the physician's order which stated the rate at 60 ml/hour. After further review it was found the rate was increased from 50 ml to 60 ml on 4/1/2025. Nurse O did not have an answer as to why the incorrect rate was infusing. On 4/8/2025 at approximately 3:30 PM, a review was conducted of Resident #95's medical records and it indicated she admitted to the facility on [DATE] with diagnoses that included, Dementia, Major Depressive Disorder, Diabetes, Atrial Fibrillation, Hemiplegia and Chronic Obstructive Pulmonary Disease. Resident #95 is not cognitively intact and her daughter DPOA (Durable Power of Attorney). Further review was conducted of Resident #95's medical record and it yielded the following: Progress Notes: 3/28/2025 at 16:30: (Resident #95) readmitted on the 21st after a hospitalization at [NAME]. She was transferred back to facility with orders for Daptomycin 400mg x 10 days and Augmentin 875mg q12 hours x 10 days. Review of hospital records reveal that CT of abdomen was done and showed mispositioned PEG tube placement with balloon within anterior abdominal wall and a area of fluid was located within anterior abdominal wall, unknown if fluid was a seroma, hematoma or abscess . 4/1/2025 at 09:36: Recommend changing TF of Glucerna 1.5 to 60 ml/hr x 20 hours or until 1200 ml infused via PEG. This will allow time off of pump. Continue free water flush as ordered . 4/8/2025 at 13:57: Writer aware that residents tube feed setting was set at 50cc/hr when tube feed was turned on this morning at 1000. Residents TF (tube feed) settings increased to 60cc/hr as of 04/01/2025. Writer spoke with . dietician . verbalized to writer an order to run residents TF at 70cc/hr from 1400-1800 to make up the 40cc that resident had previously missed this shift. Writer started order and increased rate. On coming nurse notified and aware to change the rate to 60cc/hr at 1800. NP aware of changes and verbalized agreeance to the adjustment . MAR (Medication Administration Record): March 2025: .Enteral feed via Pump Glucerna 1.5 at 50 ml per hour for 24 hours via pump per G-tube. Order was discontinued on 4/1/2025 . April 2025: .Enteral feed via Pump Glucerna 1.5 at 60 ml per hour for 20 hours via pump per g-tube . Order initiated on 4/1/2025 and was being marked off as completed by facility staff. There was no documentation located regarding notification to Resident #95's DPOA with the change in her tube feed rate on 4/1/2025 and the incorrect rate being infused on 4/8/2025. Furthermore, after Resident #95's readmission on [DATE] there were no orders for assessment, monitoring nor cleansing of the PEG tube insertion site per nursing standard of care. On 4/9/2025 at 9:40 AM, Resident #95's daughters shared they were not informed her tube feed rate was increased from 50 ml to 60 ml at the beginning of April. They continued they are typically at the facility daily, and their mothers tube feed has been infusing at 50 ml for the month of April. When asked if they were notified yesterday regarding the short-term tube feed increase, they stated they were not. On 4/9/2025 at 2:20 PM, Clinical Care Coordinator G stated the Administrator provides them with a list of residents receiving tube feed but staff can access the MAR for accuracy. She stated she was not sure if Resident #95's tube feed was being ran at the appropriate rate as she was not aware it had been changed. Coordinator G was asked if Resident #95 has orders for daily cleansing, assessment and monitoring of the PEG tube site. She stated she completed wound care on the resident today and cleansed the site and changed the split gauze. After review of the resident's chart there were no orders found for PEG site care or dressing change. Coordinator G was asked if there are no orders how are they certain the site is being appropriately maintained. Coordinator G did not have an answer but expressed understanding of the concern. On 4/10/2025 at 9:50 AM, an interview was held with Registered Dietitian S regarding the infusion rate for Resident #95. She stated it was increased on 4/1/2025 and they would notify the nurse of the change. Dietitian S was asked if Resident#95's responsible party was notified of the change (review was completed of the progress note from 4/1/2025) which did not indicate the DPOA was alerted to the change. A discussion ensued regarding Resident #95's infusion rate change and the lack of communication with her DPOA. Dietitian S expressed understanding of the concern. On 4/10/2025 at 12:50 PM, Corporate Nurse A was asked if there were orders located the cleaning, assessment and monitoring of Resident #95's PEG tube site. She explained their medical record system has standing orders for feeding tubes to streamline it for facility staff. They would mark the appropriate entry and the order set would prorogate in the MAR/TAR. But if it is a specialty order it would have to be manually inputted. Nurse A stated upon review of Resident #95's chart she did not locate an order (since readmission on [DATE]) for daily cleansing or assessment of her PEG tube site. The resident also had an order for split gauze upon readmission that was not ordered until today. Review was completed of the facility policy entitled, Medication Administration by Various Route, revised 12/2024. The policy stated, .Review the physician order. Resolve any discrepancy before proceeding with the administration of the medications .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure Code Status was documented and accessible in the medical rec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure Code Status was documented and accessible in the medical record for 6 residents (#12, #21, #53, #79, #92 and #158) of 11 residents reviewed for Advance Directives, resulting in the potential for miscommunication of code status. Findings Include: Resident #12 Advance Directives A record review of the Face Sheet and Minimum Data Set/MDS assessment indicated Resident #12 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Parkinson's disease, COPD, diabetes, kidney disease, heart failure and depression. The MDS assessment dated [DATE] revealed the resident had full cognitive abilities with a Brief Interview for Mental Status/BIMS score of 14/15 and needed some assistance with care. A review of the advance directives and code status for Resident #12 in the electronic medical record/EMR, revealed the chart was not marked for the resident's specific code status. The Face Sheet had a heading for Code Status and next to it Advance Directives) in a blue link. When the link was clicked on there was no information about code status. A review of the Documents tab of the EMR that contained scanned in documents, identified an assessment for Resident #12 titled, Resident Preferred Treatment Option, dated 4/16/24. The document provided, This resident/DPOA/Guardian has chosen the option of Status 1. Farther down in the document it had categories 0, 1, 2, 3, 4, with clarifying information for each. The option for Status 1 revealed the following: The resident is to be treated only in the nursing home and is to receive interventions to promote comfort and treatments for presumed infection are limited to medications. Therapeutic testing may be performed, no diagnostic testing is to be performed, nor tube feedings. Such treatments are not to include resuscitation. A review of the physician orders for Resident #12 did not identify an order for code status. There was an order that said, Refer to Preferred Treatment Option for Advanced Directives, dated 4/16/2024. It did not say what the preferred treatment was. A review of the Care Plans for Resident #12 revealed there was no mention of the resident's Code Status. A review of the Preferred Treatment Option forms in the EMR Documents tab for Residents (# 21, 53, 79, and 158) indicated they each had a form completed with an option chosen of either 0, 1, 2, 3, or 4 with verbiage explaining each. Each resident had a physician's order that said, Refer to Preferred Treatment Option for Advanced Directives, but did not specify the advance directive/code status. The resident did not have a Care Plan for their specific code status wishes. Resident #92 Advance Directives A record review of the Face Sheet and Minimum Data Set/MDS assessment indicated Resident #92 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Dementia, COPD, Heart failure, and depression. The MDS assessment dated [DATE] revealed the resident had moderate cognitive loss with a BIMS score of 7/15 and needed assistance with all care. He was receiving Hospice services. On 4/09/2025 at 1:44 PM, Clinical Care Coordinator/CCC E was interviewed, about the code status for the residents'. Reviewed there was no orders specifying what code status the resident preferred or care plans identifying their wishes for code status. Reviewed the charts were not flagged with code status preference. The CCC E was asked how staff would know what the resident's code status was in an emergent situation and she said there was a form in the documents section of the EMR (the Resident Preferred Treatment Option) that specified what the resident's code status was. The CCC was asked if staff would need to search through the documents section of the EMR to find the residents code status, and she said there was also a book at the nurse's desk with code status for each resident; it was not a part of the resident's medical record. On 4/10/2025 at 8:50 AM, Nurse K was interviewed at the East hall nurse's desk and was asked about the residents' code status. She said there was a binder at the nurse's desk with resident code status forms inside. A review of the binder revealed there were sections tabbed alphabetically, for example A, B etc. but within each section were all of the residents' forms for code status. The binder's pages didn't flip to the resident you needed because there were so many pages in front of it and it had to be turned section by section to arrive at the resident's name. She said normally you would send someone to get the book at the desk to find the code status. On 4/10/2025 at 2:45 PM, Nurse E was interviewed about the Residents' code status forms in the binders on the [NAME] hall. Upon review of the binder, it was noted to be set up like the binder on the East hall. Nurse E said each hall had a binder with the residents' code status preferences and each book had all of the facilities residents in it. While reviewing the binder/book, Nurse E was observed turning sections of the binder until she reached Resident #92's form Resident Preferred Treatment Option. The form was a copy of the original and was so dark it was not readable. At the top the resident's name was barely legible and the option 0 could be seen, but not the clarifying information. The rest of the document was blacked out, due to the poor quality of the document. Nurse E said the form should not have been placed in the binder like that. A review of the document in the EMR indicated it was very dark, but the 0 could be seen and the signatures read. The remaining words were blurry. A review of the facility policy titled, Advanced Directives, dated revised November 2016 provided, It is the policy of this facility to honor the health care decisions made by residents . The document did not detail the process for ensure the residents' code status was easily accessible in the medical record for all residents and staff access in an emergent situation.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to complete quarterly assessments to determine the continu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to complete quarterly assessments to determine the continued need for enabler bars, along with initial and monthly maintenance inspections of enabler bars, for four residents (#2, #71, #75, #76) of four residents reviewed for assist bars. Findings Include: Resident #2: On 4/9/2025 at 11:20 AM, Resident #2 was observed visiting with her son while enjoying lunch. Observed affixed to her bed were bilateral enabler bars. On 4/10/2025 at approximately 9:00 AM, a review was conducted of Resident #2's medical records and it indicated she was admitted to the facility on [DATE] with diagnoses that included, Atrial Fibrillation, Hypothyroidism, Dysphagia, Hypertension and psychotic disorder. Resident #2 required the assistance of one staff for daily cares. Further review was completed and it yielded the following results: Care Plan: Resident #2 does not have a care plan related to their enabler bars. Assist Bar Maintenance Log: Enabler bars installed on 3/20/25 but unknown if initial four-day monitoring was completed as all the spaces are blank. On 4/10/2025 at 9:45 AM, Maintenance Director C was asked the process for installing enabler bars on resident beds. The Director explained the Unit Manager would verbally communicate that to her or place a request in their electronic maintenance system. The maintenance staff completes so many days of safety inspections upon install and then monthly. Director C was asked to verify Resident #2 needed the enabler bars. Upon the director returning she stated the Clinical Care Coordinator informed her the resident did need the enabler bars and was careplanned to have them. Director C was asked to provide their logs of initial inspections and monthly checks. Resident #71: On 4/10/2025 at approximately 1:00 PM, a review was conducted of Resident #71's medical records and it indicated he admitted to the facility on [DATE] with diagnoses that included, Heart Disease, Atrial Fibrillation, Kidney Disease, Pulmonary Hypertension and Depression. Further review yielded the following: Care Plan: . ASSIST RAILS: To enhance independent mobility and transfer . initiated 6/29/2022. Restraint/Enabler Bar Assessment: 3/12/2024 11/12/2024 2/4/2025 It can be noted the assessments for the continued usage of the enabler bars are completed quarterly (every three months) or with significant change. Resident #71 assessment was due June 2024 and was completed five months late. Assist Bar Maintenance Log: The log indicated the resident's enabler bars were installed on 9/1/2023. The monthly logs are logged by room number and not resident name. There is an X next to room [ROOM NUMBER]-2 and its unclear if the x indicates the resident had an enabler bar or that they were inspected for safety/functionality and there were no issues. Resident #76: On 4/10/2025 at approximately 1:15 PM, a review was conducted of Resident #76's medical records and it indicated she admitted to the facility on [DATE] with diagnoses that included, Diabetes, Atrial Fibrillation, Hypertension, Depression and Anemia. Further reviewed yielded the following: Care Plan: .ASSIST RAILS: To enhance independent mobility and transfers . Initiated on 3/14/2024. Restraint/Enabler Bar Assessment: 5/09/2024 10/26/2024 1/08/2025 Resident #76's continued assessment for usage were not completed at the appropriate intervals. Assist Bar Maintenance Log: The log indicated the enabler bars were installed on 3/20/2024 and there is a line through the four initial days of monitoring, its unclear what that means. There is an X next to room [ROOM NUMBER]-2 and it's unclear if the x indicates the resident had enabler bar or that they were inspected for safety/functionality and there were no issues. On 4/10/2025 at 1:50 PM, Clinical Care Coordinator E explained the standard is when a resident is discharged from the facility, they completely strip the room down and would take off any assist bars. The process for assist bars is for each resident to be assessed for their need for the enabler bars and maintenance would complete measurements and safety inspections. The nursing assessment would be completed initially and then quarterly or with a significant change. We reviewed Resident #76's charting for enabler bars which showed the resident being careplanned for the assist bars on 3/14/2024 but the first nursing assessment related to usage was not completed until two months later (5/9/2024). With the next assessments were completed on 10/28/2024 and 1/8/2025. The maintenance log was reviewed as well, and Resident #76 was listed as the bars being affixed on 3/20/2024. There were lines through the four days of initial monitoring and monthly safety inspections. Review was completed of Resident #71's enabler assessments which showed the following dates of completion: 3/12/2024, 11/12/2024 and 2/4/2025. Coordinator E was asked who was responsible for ensuring the assessment were completed and she stated it would be the responsibility of each unit's manager. Coordinator E expressed understanding of the concern. On 4/11/2025 at 10:25 AM, the maintenance Bed Rail Audit book was reviewed in tandem with Maintenance Director C. The last monthly audits of the enabler bars in the facility was completed in February 2025 and November 2024. The director shared the inspections should be completed for daily for four days after initial installation and then monthly inspections thereafter. Review was completed of the facility policy entitled, Bed Rails/ Assist Bars, revised [DATE]. The policy stated, .The nurse will perform and assessment of the resident need for bed rails or assist bars including the risk and alternatives .The 4- day observation and rail mattress entrapment zones will be performed for newly installed bed rails OR assist bars .Measurements review entrapment zones will be done at least every 30 days after initial 4-day assessment. Residents' need and use of rails will be evaluated by the interdisciplinary team a minimum of quarterly . Resident #75 (R75): R75 is [AGE] years old and admitted to the facility on [DATE] with diagnoses that include dementia, anxiety, history of falling and encephalopathy. On 04/08/25 at 11:02AM, R75 was observed in resting in bed. R75's bed was noted to have bilateral turn assist bars on it. Record review revealed that R75 had an initial assessment for enabler bars completed on 08/23/24, no assessments for the bars had been completed since. Review of the policy titled, Bed Rails/Assist Bars, revealed: Procedure: 8. Residents' need and use of rails will be evaluated by the interdisciplinary team a minimum of quarterly.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to monitor and respond to abnormally low hot water temperatures per standards of practice for the prevention and management of Le...

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Based on observation, interview and record review, the facility failed to monitor and respond to abnormally low hot water temperatures per standards of practice for the prevention and management of Legionella for a census of 111 residents, resulting in the potential for growth of infectious organisms in the facility water supply. Findings Include: FACILITY Infection Control: On 4/09/2025 at 2:11 PM, the Infection Prevention and Control/IPC Nurses J and K were interviewed. Infection surveillance was reviewed and the IPC J said she and the Maintenance Director reviewed the facilities water management program and monitoring of water for Legionella at the monthly Infection Control Committee meeting that was a part of the Quality Assurance Process Improvement meetings. IPC J said if there was a problem with the water, the Maintenance Director would tell her about it. The IPC J was asked if there had been any mention of problems, and she said not that she knew. A review of the Water management program book identified a Legionella assessment form dated 3/17/25. It said the emergency water systems were tested annually and the last test was 4/4/2023. During an interview with the Administrator on 4/09/2025 at 3:35 PM, related to the outdated annual water system testing, She said she had another book and said the last water test was in 2024 and again that day 4/9/2025. On 4/09/2025 at 3:39 PM, the Administrator was interviewed while reviewing additional documents in the Water management book. A document titled, (The Facility) water testing results 5/6/2024, indicated the chlorine in the water in certain areas of the building including the hand sink in the main dining room tested at .01 ppm/parts per million chlorine and the minimum parameter was .2 ppm chlorine; the .01 ppm chlorine was 20 times less than what was required. Reviewed with the Administrator the document indicated the water would be retested yearly, and asked what measures were implemented in the meantime to address the low chlorine levels in the water. She said she would have to get back to me. The Water Testing Results 5/6/2024, document stated the following, . (Facilities domestic hot water supply systems equipped with a water mixing valve its beneficial to keep the water in storage tanks at 140 degrees Fahrenheit. The facility is equipped with a mixing valve in the domestic water system. The domestic hot water that is supplied to the facility is maintained between 114 degrees to 118 degrees Fahrenheit, this will minimize the potential for biofilms (when microorganisms attach to surfaces and form a slimy surface) to grow in the water supply. The domestic hot water within the (Facility) has a (Free) chlorine level that is .01 ppm at one of the farther points of the facility. There is a little disinfectant still available in the hot water but not enough to meet the minimum perimeters of .2 ppm; therefore, the temperature that is maintained within the facility's hot water system is important. We will pull another sample within the next calendar year to see if the testing results change. The facility did not provide an updated test result. On 4/10/2025 at 9:04 AM, the Administrator and Corporate Maintenance Director M were interviewed about the low chlorine levels in the facility's water system in some areas of the building, per the May 6, 2024, water testing report. Corporate Maintenance M said the water was chlorinated by the city, so the facility did not have control over that. Reviewed with the Corporate Maintenance Director M that the Water Testing results document dated 5/6/2024 provided, The water coming into the facility did test over the minimum range of what can provide disinfection towards the growth of biofilm at the .2 ppm level . Also reviewed the Water testing results document relayed, The domestic hot water that is supplied to the facility is maintained between 114- 118 degrees Fahrenheit .The temperature that is maintained within the facilities hot water system is important. We will pull another sample within the next calendar year . The report indicated the chlorine levels in the water when entering the building were sufficient, but as water traveled throughout the building it did not meet the minimum requirements. The Corporate Maintenance M was asked about the facility's testing of hot water temperatures and said water temperatures should be tested daily but may not be tested on the weekend. A review of the water temperature tests was requested. On 4/10/2025 at 9:50 AM, the facility's daily water temperature check books were reviewed. There were many days that areas of the building that were tested had low water temperatures below 110 degrees Fahrenheit. This was well below the recommendation of 114-118 degrees Fahrenheit, due to the low chlorine levels in the building. Corporate Maintenance M was interviewed on 4/10/2025 at 10:00 AM, he said he thought a mixing valve had been replaced at the facility. Reviewed the water temperatures with him over the past year and the temperatures varied with some well below 110 degrees Fahrenheit and some below 100 degrees Fahrenheit. Corporate Maintenance M referenced the facility's Daily Temperature Checks water testing documents that provided the following, . Water temperatures at point of use must be maintained between 110 and 115 degrees at all times. Any water temperature outside of the safety zone must be reported to nursing so showers and baths can be discontinued until proper water temps can be restored. Notify your supervisor of any issues . If there are no temperature issues on weekends and holidays, hot water temperatures may be recorded from one point of use on each hallway. The hot water temperature on the mixing valves must be within normal range . Reviewed with the Corporate Maintenance M a 110-115-degree Fahrenheit range did not take into account the chlorine levels in the water were too low in some areas of the building and the water temperatures were required to be maintained at a higher level of 114-118 degrees Fahrenheit because of this. Also noted, the facility was not taking weekend water temperatures. On further review of the Daily Temperature Check, it was identified that there were no water temperatures for April 2024; many days were missing for May 2024 and then temperature checks did not begin again until May 9, 2024; July 2024 temperatures were very low: from July 24, 2024- September 6, 2024, water temperatures were below 110 Fahrenheit daily and many were in the 90's. On occasion someone had written the system was being serviced. There were no water temperatures from December 24, 2024, to January 7, 2025. In October 2024 there were several undated days of audits. A repair work order was in the book from a repair company dated 10/17/2024. It said it found neither boiler in the building was working correctly, and the temperatures were adjusted. The water temperatures were improved for a while and gradually reverted to abnormally low levels again. During the water temperature review with Corporate Maintenance M on 4/10/2025 at 10:00 AM, he pointed to a document in the Water Management book titled, Developing a Legionella Water Management Program, dated June 24, 2021. The document revealed, Water Temperature Fluctuations: Provide conditions where Legionella grows best (77` F-113`F) . The Corporate Maintenance M confirmed the water temperatures for the building had consistently been below 114 and often below 110. Maintenance M was asked what measures were put in place to protect the residents while the temperatures were below the expected levels. No additional information was received. On 4/10/2025 at 10:41 AM, Maintenance staff N was interviewed and said the facility was taking water temperatures until recently, as they had not had time to do the daily's like they used to. Maintenance N was asked about the very low water temperatures and said the facility had an issue with a mixing valve. He said they were usually obtained from Monday to Friday. He said the facility did not take the temperatures on some days because they knew they wouldn't reach the necessary temperatures. When asked what the facility did if the temperatures were low, he stated, We would report to the Maintenance director if they were below 115. A review of the Centers for Disease Control and Prevention's/CDC's June 24, 2021, Developing a Water Management Program to Reduce Legionella Growth & Spread in Buildings: A Practical Guide to Implementing Industry Standards, identified the following: Legionnaires disease is a serious type of pneumonia caused by bacteria, called Legionella, that live in water. Legionella can make people sick when they inhale contaminated water from building water systems that are not adequately maintained .
Jan 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number MI00149458. Based on observation, interview and record review, the facility failed to op...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number MI00149458. Based on observation, interview and record review, the facility failed to operationalize policies and procedures for skin/wound assessments and prevent the development of pressure ulcers for three residents (Resident #1, Resident #2, and Resident #3) of three residents reviewed for wound and skin care, resulting in Resident #1's development of facility- acquired Stage III pressure ulcer to the coccyx area, five suspected deep tissue injuries on the right and left feet and pain; Resident #2's development of facility-acquired right buttock pressure wound stage II and right ischium pressure wound stage IV, and the potential for wounds to go undetected and untreated, pain and wound infection. Findings include: A review of the facility document titled Wound Measurement, revealed, .Suspected Deep Tissue Injury-Purple or maroon localized area of discolored intact skin or bold-filled blister due to damage of underlying soft tissue from pressure and/or shear. The area may be preceded by tissue that is painful, firm, mushy, boggy, warmer or cooler as compared to adjacent tissue . and .Stage III-Full thickness tissue loss, Subcutaneous fat may be visible but bone, tendon or muscle and not exposed. Slough may be present but does not obscure the depth of tissue loss. May include undermining and tunneling . Resident #1: A review of Resident #1's medical record revealed an admission into the facility on 7/10/24 and readmission on [DATE] with diagnoses that included Alzheimer's disease, weakness, obesity, pressure ulcer of sacral region stage 3 with onset date 11/24/24, pressure-induced deep tissue damage of right heel with onset date 11/21/24, and pressure-induced deep tissue damage of left heel with onset date 11/21/24. A review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident had severely impaired cognitive skills for daily decision making and was dependent on staff for oral hygiene, toileting hygiene, bathing, personal hygiene, transfers and needed partial/moderate assistance to roll left and right. A review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the resident had no unhealed pressure ulcers/injuries. A review of the MDS dated [DATE] revealed the Resident had one unhealed pressure ulcer/injury that was documented at a Stage 3 pressure ulcer and five current unhealed pressure ulcers/injuries at Unstageable-Deep tissue injury and zero of the number of these unstageable pressure injuries that were present upon admission/entry or reentry. A review of Resident #1's Wound Measurement documentation in the medical record revealed the following: -Date 11/21/24, Observations: Site: Right outer foot, Type: Pressure, Length 1.5 cm (centimeters), Width 1 cm, Stage: Suspected Deep Tissue Injury. Assessment notes included: (Resident #1's name) has an unstageable wound to her right outer foot. She is severely cognitively impaired due to dementia. She relies on staff for repositioning. Her appetite is fair. She is incontinent of her bladder and bowels. Staff assist her to reposition prn (as needed) -Date 11/26/24, Observations: Site: right heel, Type: Pressure, Length 2.9 cm, Width 3.3 cm, Stage Suspected Deep Tissue Injury; Site: left heel, Type: Pressure, Length 0.7 cm, Width 0.2 cm, Stage Suspected Deep Tissue Injury; Site: Right Small Toe, Type: Pressure, Length 0.7 cm, Width 0.4 cm, Stage Suspected Deep Tissue Injury; Site: Right outer foot, Type: Pressure, Length 1.6 cm, Width 1.1 cm, Stage Suspected Deep Tissue Injury; Site: Left outer foot, Type: Pressure, Length 3.0 cm, Width 1.2 cm, Stage Suspected Deep Tissue Injury. Assessment notes included: (Resident's name) was assessed this morning while resting in bed. She has finished her breakfast (provided by staff) throughout the course of the assessment. During palpation over the areas of impairment (Resident's name) demonstrates brief symptoms of pain via facial grimacing, sharp intake of break (breath) and minor pulling away of the extremity. The right heel presents with a large, fluid filled blister and darkened tissue beneath. The discoloration on the outer edge presents as dark maroon in color and is flush with the skin. Similar presentation superior near the pinky toe. The left foot presents with a large area on the outside of the foot that is maroon around the edges and light in the center. This area is soft, boggy and retaining a small amount of fluid. The left heel also presents with a non-blanchable reddened area, boggy in nature. Since observing the discolorations (Resident name) has been provided with bilateral lower extremity prafo boots. She is using a pressure relieving mattress; however, a bariatric bed and air mattress have both been requested. She had recently been referred to skilled therapies for evaluation of her wheelchair positioning and a new wheelchair is in process of being obtained at the facility. -Date 12/6/24, Observations: Site: right heel, Type: Pressure, Length 2.9 cm, Width 3.3 cm, Stage Suspected Deep Tissue Injury; Site: left heel, Type: Pressure, Length 0.7 cm, Width 0.2 cm, Stage Suspected Deep Tissue Injury; Site: Right Small Toe, Type: Pressure, Length 0.7 cm, Width 0.4 cm, Stage Suspected Deep Tissue Injury; Site: Right outer foot, Type: Pressure, Length 1.6 cm, Width 1.1 cm, Stage Suspected Deep Tissue Injury; Site: Left outer foot, Type: Pressure, Length 3.0 cm, Width 1.2 cm, Stage Suspected Deep Tissue Injury. Assessment notes included: (Resident's name) was assessed this morning while resting in bed. During palpitation over the areas of impairment. The right heel presents with a large, fluid filled blister and darkened tissue beneath. The discoloration on the outer edge presents as dark maroon in color and is flush with the skin. Similar presentation superior near the pinky toe. The left foot presents with a large area on the outside of the foot that is maroon around the edges and light in the center. This area is soft, boggy and retaining a small amount of fluid. The left heel also presents with a non-blanchable reddened area, boggy in nature. Since observing the discolorations (Resident's name) has been provided with bilateral lower extremity prafo boots. She is using a pressure relieving mattress, however, a bariatric bed and air mattress have both been requested. She had recently been referred to skilled therapies for evaluation of her wheelchair positioning and a new wheelchair is in process of being obtained at the facility. The bariatric bed and air mattress had not been initiated when mentioned they were requested on 11/26/24. -Date 12/12/24, Observations: Site: right heel, Type: Pressure, Length 3 cm, Width 2.5 cm, Stage Suspected Deep Tissue Injury; Site: Right Small Toe, Type: Pressure, Length 1.5 cm, Width 0.4 cm, Stage Suspected Deep Tissue Injury; Site: Right outer foot, Type: Pressure, Length 1.6 cm, Width 1.1 cm, Stage Suspected Deep Tissue Injury; Site: Left outer foot, Type: Pressure, Length 3.0 cm, Width 1 cm, Stage Suspected Deep Tissue Injury. Assessment notes included: (Resident's name) has an unstageable wounds to her right outer foot, right foot near her small toe and Left foot. She is severely cognitively impaired due to dementia. She relies on staff for repositioning . -Date 12/19/24, Observations: Site: Coccyx, Type: Pressure, Length 4 cm, Width 3cm, Depth 0.1 cm Stage: III; Site: right heel, Type: Pressure, Length 2.9 cm, Width 3.3 cm, Stage Suspected Deep Tissue Injury; Site: left heel, Type: Pressure, Length 3 cm, Width 2 cm, Stage Suspected Deep Tissue Injury; Site: Right Small Toe, Type: Pressure, Length 0.7 cm, Width 0.4 cm, Stage Suspected Deep Tissue Injury; Site: Right outer foot, Type: Pressure, Length 1.6 cm, Width 1.1 cm, Stage Suspected Deep Tissue Injury; Site: Left outer foot, Type: Pressure, Length 3.0 cm, Width 1.2 cm, Stage Suspected Deep Tissue Injury. Assessment notes included: (Resident's name) has multiple pressure wounds to her body. She relies on staff to reposition her. Her appetite is poor and she relies on staff to feed her. She is incontinent of her bladder and bowels . Treatments are completed as ordered. She is on an alternating air mattress. -Date 12/26/24, Observations: Site: Coccyx, Type: Pressure, Length 4.5 cm, Width 3cm, Depth 0.1 cm Stage: III; Site: right heel, Type: Pressure, Length 2.9 cm, Width 3.3 cm, Stage Suspected Deep Tissue Injury; Site: left heel, Type: Pressure, Length 30.5 cm, Width 20.5 cm, Stage Suspected Deep Tissue Injury; Site: Right Small Toe, Type: Pressure, Length 0.75 cm, Width 0.43 cm, Stage Suspected Deep Tissue Injury; Site: Right outer foot, Type: Pressure, Length 1.65 cm, Width 1.1 cm, Stage Suspected Deep Tissue Injury; Site: Left outer foot, Type: Pressure, Length 3.0 cm, Width 1.2 cm, Stage Suspected Deep Tissue Injury. Assessment notes included: (Resident's name) has multiple pressure wounds to her body. She relies on staff to reposition her. Her appetite is poor and she relies on staff to feed her. She is incontinent of her bladder and bowels . Treatments are completed as ordered. She is on an alternating air mattress. -Date 1/16/24, Observations: Site: Coccyx, Type: Pressure, Length 5 cm, Width 4cm, Depth 3 cm Stage: III; Site: Right outer foot, Type: Pressure, Length 1.5 cm, Width 1 cm, Stage: Suspected Deep Tissue Injury; Site: Left outer foot, Type: Pressure, Length 1 cm, Width 1 cm, Stage Suspected Deep Tissue Injury. Assessment notes included: (Resident's name) was readmitted with 3 pressure areas. She relies on staff to reposition her. She is now receiving tube feeding. She is incontinent of her bladder and bowels. She is at risk for further break down due to the diagnosis of Alzheimer's, depression, CKD (chronic kidney disease), HTN (hypertension) and hypothyroidism. Staff reposition her prn. Staff assist her to complete meals and fluids. Staff provide incontinence care upon rising, before and after meals, at HS (nighttime) and prn. Treatments are completed as ordered. She is on an alternating air mattress. Prafo boots are applied at HS and PRN. There was a description of the coccyx wound but not of the other wounds. A review of the progress notes revealed a lack of assessment of the other wounds. A review of Resident #1's medical record revealed a lack of documentation of the resident being repositioned and a lack of documentation regarding the application of the Parfo boots. A review of Resident #1's Short Term Care Plan Wound and Skin, revealed a care plan on 11/20 for the problem Potential for infection as evidence by: Redness and Tenderness was indicated, handwritten 1.5cmx (by) 0.8 cm deep tissue injury to outer R (right) foot. The Approaches included, Medication as Ordered, Ensure culture ., Document presence of S/S (signs and symptoms) of infection ., Assess nutritional needs ., Ensure availability of fluids, Notification of authorized representative PRN, Assess pain level within EMAR, TX (treatment) as ordered, Document compliance with TX and response to TX prn, Consult Health Care Practitioner PRN, Weekly/prn measurement of the area, Positioning guidelines/other indicated approaches for this resident: (no items documented). No further guidelines or approaches were identified on this care plan for positioning or other indicated approaches. The Short Term Care Plan had documentation for vital signs, drainage, odor, surrounding warmth, surrounding edema and compliant with positioning guidelines. A review of Resident #1's Short Term Care Plan Wound and Skin, revealed a care plan on 11/24 for the problem Potential for infection as evidence by: Symptoms: Stage I pressure injury coccyx with similar approaches as listed above with approach #10. Add indicated additional approaches to protect the residents skin to the permanent plan of care: (no other approaches were listed.) Further documentation was requested of the Short Term Care Plans (STCP) after the Resident returned from the hospital but was not received prior to the exit of the survey. A review of Resident #1's care plan revealed a Focus (Resident's name) is at risk for altered functional mobility and ADL's . Intervention for Skin, after the onset of pressure ulcers, included: Skin Impairment Location: both feet, sacrum revision on 11/27/24 Heels elevated in bed as tolerated; Inspect heels with care and report to charge nurse as indicated **Parfo boots to be worn ATC (around the clock) as tolerated, with a revision date on 11/27/24. The care plan and STCP-for potential for infection, lacked the identification of the multiple facility acquired pressure ulcers, and STCP for each individual wound with a lack of person centered approaches/interventions for the prevention and healing of the wounds and updated as wounds developed. A review of Resident #1's weekly nursing skin assessments revealed a skin assessment done on 8/28/24 and then on 9/11/24, 14 days apart; 11/27 skin assessment completed then not completed until 12/9 which was 12 days since the last skin assessment completed, then completed on 12/18 which was 9 days since the previous skin assessment completed; skin assessment completed on 12/18 from which the Resident was discharged to the hospital on 12/30 which was nine days between the completed skin assessments and transfer to the hospital. On 1/17/25 at 11:25 AM, an observation was made of Resident #1 lying in bed. The Resident did not engage in conversation but nodded yes for surveyor to watch dressing change completed with Clinical Care Coordinator, Nurse E and Nurse K. The old dressing was removed from the coccyx wound, area opened, reddened. The old dressing had packing that was covered by a foam dressing. When asked about the packing, Nurse K indicated that the order was not for a packing but both Nurses indicated it was a good idea and Nurse E indicated she would have the treatment order changed. The area was cleansed and Santyl applied to the wound bed and covered with a border foam dressing. An observation was made of the air mattress on the bed with settings of normal pressure, #3 comfort level and float. On 1/21/25 at 10:34 AM, an observation was made with Clinical Care Coordinator (CCC), Nurse E of Resident #1's feet and heels. An observation was made of Resident #1's feet and legs with dry flaking/peeling skin on bilateral feet and lower legs. The right heel where the blister had been, had pink skin and was not open, the outer foot areas had a brownish area in the middle of the wound bed and were not open. An observation was made with Nurse E of the air mattress machine. The settings were on 3-harness/comfort level and the air circulation was on float. When asked why the air mattress was on float, the CCC reported that she was not aware of the difference between float and alternating, but indicated she thought it was the air flow through the mattress. The Nurse indicated that they put all the air mattresses on alternating, and it should not be on float. The Nurse switched it to alternating. Resident #2: A review of Resident #2's medical record revealed an admission into the facility on 2/3/21 and readmission on [DATE] with diagnoses that included diabetes, Alzheimer's disease, weakness, Fournier gangrene and pressure ulcer of right buttock with onset date 11/21/24. A review of Resident #2's MDS dated [DATE] revealed the resident had one Stage 2 pressure ulcer that was not present upon admission/re-entry, had a Brief Interview of Mental Status score of 11/15 that indicated moderately impaired cognition, was dependent on staff for transfers and needed partial/moderate assistance with mobility to roll left and right. A review of the MDS dated [DATE] for Significant change revealed the Resident had two Stage 2 pressure ulcers that were not present upon admission/re-entry and had one Stage 4 (full thickness tissue loss with exposed bone, tendon or muscle) that was not present upon admission/re-entry. A review of Resident #2's Short Term Care Plan Wound and Skin, revealed a care plan on 11/21 for the problem Potential for infection as evidence by: Purulent Drainage was indicated, handwritten unstageable wound to right buttock. The Approaches included, Medication as Ordered, Ensure culture ., Document presence of S/S (signs and symptoms) of infection ., Assess nutritional needs ., Ensure availability of fluids, Notification of authorized representative PRN, Assess pain level within EMAR, TX (treatment) as ordered, Document compliance with TX and response to TX prn, Consult Health Care Practitioner PRN, Weekly/prn measurement of the area, Positioning guidelines/other indicated approaches for this resident: (no items documented). No further guidelines or approaches were identified on this care plan for positioning or other indicated approaches. The Short Term Care Plan had documentation for vital signs, drainage, odor, surrounding warmth, surrounding edema and compliant with positioning guidelines. A review of Resident #2's Wound Measurement documentation in the medical record revealed the following: -Dated 11/25/24, Observations: Site: Left heel, Type: Pressure, Length, 1.8 cm, Width 0.6, Depth 0.1, Stage: II; Site: Right Ischium, Type: Pressure, Length 3 cm, Width 4.2 cm, Depth 0.1, Stage: II, Right Ischium irregular shaped similar to a star. Assessment notes: There is a wound on resident's right ischium in the skin fold which is believed to be some pressure likely but also moisture excoriation based on the shape of the wound. The wound has several thin areas that stretch away from the center base [due to skin folds] giving it a star like shape. It is superficial at this time. His heel continues to heel slowly and is better when he is compliant with elevating his legs. There are no s/s of infection. The wound bed remains beefy red. -Dated 1/20/25, Observations: Site: Right buttock, Type: Pressure, Length 1 cm, Width 3 cm Depth 0.2 cm, Stage II; Site: Left buttock, Type: denuded blister, Length 1 cm, Width 1cm, Stage II; Site: Right Ischium, Type: Pressure, Length 1 cm, Width 1 cm, Depth 0.1 cm, Stage IV. Assessment notes: [assessment completed today for 1/17/2025] Wound on his right ischium [also labeled as right gluteal fold in the treatment orders] continues to heal slowly 2' (secondary) to poor oral intake especially poor protein intake despite protein supplement . He wound edges are healed to a more round shape [from original star-like shape]. There is scant drainage noted on previous dressing and no drainage noted during cleansing. The wound edges are flush with wound bed which remains pink. The peri wound area is appropriate for ethnicity and remains intact. There is no slough or s/s of infection. He has been more compliant with bed rest however he has been requesting that staff position him with pillows to help float his sacrum coccyx are but not actually lying on his side. Resident encouraged and tolerated lying on his side with pillows behind his back and supporting his leg for a short period of time. His heels remains pink and intact [free from pressure of breakdown]. New pressure area observed over the weekend to the right of his gluteal fold/right buttock/sacrum. The area is unusually shaped linear curve. The wound bed is beefy red with scant sanguineous drainage noted. Left Buttock across the gluteal fold [from right buttock wound] is a denuded blister [skin firm and slightly gray from blister stretching out skin and reabsorbing] Peri wound is pink and intact also. A review of the wound measurement documentation revealed wound measurements and assessments completed on 11/25/24 and then on 12/6/24, 11 days apart. A review of Resident #2's Skin Assessments from 8/26/24 to present revealed the following: 8/26/24 completed. 9/15/24, 20 days past the last skin assessment completed on 8/26/24. 10/13/24 and then after 14 days, skin assessment completed on 10/27/24. 11/3/24 and then after 14 days, skin assessment completed on 11/17/24. 11/21/24 and then after 10 days, skin assessment completed on 12/1/24. 12/1/24 and then after 35 days, skin assessment completed on 1/5/25. On 1/21/25 at 1:15 PM, an observation was made with Resident #2 of the dressing change to the buttock and ischial pressure wounds completed by Nurse J. The Resident was lying in bed, answered questions and engaged in conversation. Nurse J had removed the old dressings from the three areas, right buttock, left buttock and ischial wound. The dressing on the right buttock had drainage, the Nurse had used a 4 x 4 to cleanse the wound than folded the 4 x 4 over and cleansed the wound on the left buttock. The Nurse used the same 4 x 4 to cleanse both wounds and had not changed gloves and performed hand hygiene between the cleansing of the two wounds. The old dressing on the left buttock did not have any drainage. The Nurse got another 4 x 4 and started to clean the wound on the right ischial prior to changing gloves and performing hand hygiene. The Nurse stopped and leaving the 4 x 4 at the ischial wound, changed his gloves. It was noted that a small open area was observed by the Nurse of the Residents scrotum. The area was cleansed, and ointment was applied. Resident #3: A review of Resident #3's medical record revealed an admission into the facility on [DATE] and discharged on 1/4/25 with diagnoses that included enterocolitis due to Clostridium difficile, rhabdomyolysis, diabetes, heart failure and kidney failure. A review of Resident #3's Skin Assessments revealed a skin assessment completed on 12/4/24 and then completed next 12 days later on 12/16/24 and then not completed again until 12/30/24, 14 days after. On 1/21/25 at 11:46 AM, an interview of conducted with the Director of Nursing (DON) regarding the lack of skin assessments for Resident #1 and 2 and lack of assessment of the wound for Resident #1. The DON indicated that CCC, Nurse E might have her wound notes from week to week that are not in the electronic medical record. The lack of consistent skin assessments on a weekly basis was reviewed. The DON stated, Yes, I can see that the documentation is a concern. When asked about the air mattress alternating versus float, the DON indicated that it should be alternating and when addressed that the care plan did not have the machine settings, the DON indicated that they put the settings on the pump and can add alternating to the sticker. On 1/21/25 at 2:30 PM, an interview was conducted with CCC, Nurse E regarding Resident #1's development of the facility acquired pressure ulcers. When asked about facility policy on doing weekly skin assessments, a review was conducted of the lack of consistent weekly skin assessments. The Nurse indicated skin assessments were to be completed weekly. The Short Term Care Plan (STCP) for wounds were reviewed. The Nurse indicated that there should be a STCP for each wound. A review of the STCP revealed there was not a care plan for each individual wound. The Nurse indicated that the Nurses look at the wounds daily, and document on the STCP. A review of the STCP revealed that documentation had not occurred daily, and the documentation was not available for all wounds. The documentation would be for that specific wound with one STCP for each wound. Resident #2's wounds were reviewed with CCC, Nurse E. The Nurse reported that the left buttock origination was 1/19/24 and stated, I followed up on it yesterday, a denuded blister. A review of progress notes revealed that the wound had not been documented on 1/19/24 and the Nurse stated, I don't know why she didn't mention it in her note. The ischium was reported as started 11/21/24. A review of the STCP dated 11/21/24 listed Unstageable wound to right buttock, but the wound measurement documentation revealed two wounds at that time to the left heel and right ischium. The Nurse reported that each wound should have their own care plan, and the nurses were to document daily on the wounds. A review of the documentation of symptoms revealed that they were not done daily. The Nurse indicated that they are kept in a binder and once the page is filled, it is uploaded into the medical record. A request for the STCP's for Residents #2 and #1 were requested. The Nurse reported that our expectations are daily for the dressing and short term care plan documentation, and that there should be one for each wound. When asked who sets up the STCP, the Nurse reported the charge nurses or who ever discovers it, they should be adding a STCP in. A review of Resident #2's medical record revealed not all wounds identified with a care plan. The dressing change completed on Resident #2 with Nurse J was reviewed. The concern of professional standards of care for infection prevention was discussed with CCC, Nurse E. Review of the facility policy Skin at Risk Assessment Documentation, Staging & Treatment last revised January 2020 revealed, Policy: It is the policy of this facility to assess resident risk factors for the development of impaired skin integrity .It is the policy of this facility to assess skin on a regular basis to determine whether changes in the patient's skin condition have occurred. Weekly measurements and narrative assessments are conducted on existing pressure injuries .9. Re-assess and measure a pressure ulcer a minimum of weekly .10. Document the appearance of the wound with considerations to the physical characteristics as applicable to the resident: a. Location b. Stage c. Size d. Color e. Peri-wound condition f. Wound edges g. Sinus tracts or tunneling h. Exudate i. Odor .
Feb 2024 8 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure an ongoing and comprehensive nutritional assess...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure an ongoing and comprehensive nutritional assessment and timely implementation and evaluation of person-centered interventions to prevent weight loss for one resident (Resident #94) of two residents reviewed, resulting in Resident #94 experiencing a severe weight loss and the likelihood for a decline in overall health status. Findings include: An observation of Resident #94 occurred on 2/12/24 at 11:53 AM in their room. The room was dark, with the light with the overhead lights off and the window shades closed. The Resident was in bed, with one leg half off the bed and their eyes open. The Resident had a gaunt appearance. When spoke to, Resident #94 made eye contact and smiled but did not provide a verbal response. The Resident's lips were noted to be dry with peeling skin. There were no beverages on the dresser next to the bed and/or the overbed table. Record review revealed Resident #94 was admitted to the facility on [DATE] with diagnoses which included heart disease and Alzheimer's disease. Review of the Minimum Data Set (MDS) assessment, dated 1/2/24, specified the Resident was severely cognitively impaired and required setup assistance for eating. The MDS further revealed the Resident did not have a weight loss of 5% or more in the last month or loss of 10% or more in last 6 months and was not receiving a therapeutic or mechanically altered diet. On 2/13/24 at 8:08 AM, Resident #94 was observed sitting in their wheelchair in the hallway of the facility. The Resident did not have a beverage within reach. Resident #94 was thin with a gaunt appearance. On 2/14/24 from 8:49 AM to 9:05 AM, Resident #94 was observed in the hallway of the facility sitting in their wheelchair across from the nurses' station, between the activity/dining room entrance and the medication cart. The Resident was unattended by staff, fidgeting, and did not have a beverage within reach. Review of Resident #94's care plans revealed a care plan entitled, Potential risk factors for nutritional concerns include lactose intolerance to milk to drink, dementia . has had a good appetite and enjoys meals in the dining room most days . has had some recent decline in intake, weight loss, change in swallow--goal for adequate intake, some weight gain as able (Initiated: 10/5/23; Revised: 1/29/24). The care plan included the goal, Adequate hydration will be maintained as evidenced by good skin turgor, moist mucous membranes, and no undesired weight loss and the following interventions: - Evaluate significant weight change with routine weights (Initiated: 10/5/23) - Honor Special Food Preferences: enjoys raisin bran, pizza, salad with ranch, honey on toast, juices, flavored water, cannot tolerate milk to drink (lactose) but can tolerate ice cream, and similar (Initiated and Revised: 10/5/23) - Nutritional Supplements per Dietary Assessment: 206 (fortified) juice with meals (Initiated: 10/5/23; Revised: 1/22/23) - Refer to ADL flow sheet for diet specifications (Initiated: 10/5/23) - Registered Dietician evaluation prn (as needed) (Initiated: 10/5/23) Review of Resident #94's EMR revealed another care plan entitled, Altered functional mobility and ADL's related to impaired cognition secondary to the diagnosis of Dementia . (Initiated and Revised: 10/5/23). This care plan included the interventions: - (Resident #94) needs redirection frequently . has meals in the EDR (dining room) . (Initiated and Revised: 10/16/23) - Diet: Pureed (Initiated: 1/28/24) - Eating: Provide set up assistance. Encourage intake, offer snacks (Initiated: 10/5/23; Revised: 10/12/23) - Liquids: Thin-regular, spout cup (Revised: 2/8/24) A review of Resident #94's weight documentation in the EMR was completed. As of 2/14/24, the Resident experienced a severe weight loss of 15.04% since their admission the facility and a 6.98% weight loss over the past month. Weight documentation in Resident #94's EMR included: - 10/5/23: 166.2 (pounds) lbs. - 11/8/23: 167.4 lbs. - 12/6/23: 163.4 lbs. - 12/11/23: 161.2 lbs. - 12/18/23: 157.6 lbs. - 1/4/24: 147 lbs. - 1/12/24: 151.8 lbs. - 2/14/24: 141.2 lbs. (15.04 % weight loss since 10/5/23 and a 6.98% Loss from 1/12/24) Review of Resident #94's Health Care Provider orders in the Electronic Medical Record (EMR) revealed the Resident's diet order was changed to Regular diet Pureed texture, Thin consistency on 1/28/24. From 10/5/23 to 1/27/24, Resident #94's diet order was, Regular diet Mechanical Soft texture, Thin consistency. The reason listed in the order for the change was suppose to be downgraded to pureed. There were no Healthcare Provider orders for nutritional supplements, weight monitoring, food intake monitoring, and/or diagnostic laboratory testing for nutritional status monitoring. Resident #94's EMR did not include task documentation of daily food and/or hydration intake (Food Intake Record-FAR). Review of Resident #94's Nutritional Services Quarterly Review dated 1/4/24 detailed the following, Current Weight: 157.6 . Weight Changes . None . regular diet, regular texture, thin liquids . appetite good, eating > 50% of meals . Nutritional Review . on a regular texture diet with thin liquids, and tolerates it well . has had some increased behaviors recently and appetite has not been as good . is eating better . Awaiting reweigh to ascertain weight changes but anticipate some loss . Goal for continued adequate oral intake as able remains at risk for weight loss . Assessment was signed on 1/5/24 by Certified Dietary Manager H. Note: Resident #94's EMR detailed they weighed 147 lbs. on 1/4/24. Review of Progress Note documentation revealed the following: - 10/5/23 at 12:58 PM: Interdisciplinary Documentation . admitted to our facility this morning . came from home . alert to person and situation. He has dementia/Alzheimer's and is confused . independent for transfers and dependent upon staff for ADL cares . is incontinent . is on regular diet with thin liquids, sits at assist table in dining room and requires encouragement with eating, mostly to stay on track . - 12/23/23 at 10:27 AM: Interdisciplinary Documentation . (Spouse) called today and expressed concerns of resident sleeping too much . states when here for the Christmas party the other day (Resident #94) kept falling asleep in their chair and seemed to have little to no interest in eating . - 12/23/23 at 2:36 PM: Interdisciplinary Documentation . CNA (Certified Nursing Assistant) report that resident did wake up and have some breakfast this morning, states had 25-50% of breakfast with assistance and for lunch ate about 25% but kept closing eyes . did awaken easily by the call of name but was holding the food in mouth. Lots of encouragement was provided during meal . - 1/22/24 at 8:12 AM: Interdisciplinary Documentation . weight is trending down with decreased oral intake. Staff assisting as needed with intake. Variable intake likely r/t (related to) recent behaviors . Recommend addition of 206 juice with meals for weight maintenance. Notified therapy of recent pocketing, possible swallowing difficulty. - 1/28/24 at 6:07 AM: Interdisciplinary Documentation . Per report, resident was having trouble chewing foods. Diet was downgraded to pureed. Diet slip filled out and gave to kitchen . - 1/29/24 at 12:35 PM: Interdisciplinary Documentation . diet was downgraded to puree texture over the weekend. Change in medications done--note recent weight loss, supplements now in place. Goal for weight maintenance as able or slow gain. Updated plan of care. - 2/7/24 at 7:33 AM: Interdisciplinary Documentation . continues with poor oral intake despite encouragement and assist as well as alternatives offered . refuses to open mouth for staff, often at mealtime, sometimes taking a few bits, sometimes no intake at all. Discussed oral intake with unit coordinator. Supplements in place, but poor intake overall. - 2/8/23 at 12:45 PM: Interdisciplinary Documentation . Nursing staff requested spout cup with meals for support for independent intake. Updated menus. Further review of Resident #94's EMR revealed documentation of behaviors throughout their stay in the facility including increasing behaviors on 10/16/23. An interview was completed with Therapy Manager I on 2/14/24 at 10:38 AM. When queried if Resident #94 was receiving any therapy services, Director I stated, Not on therapy. When asked if the Resident had been evaluated for therapy services, Director I replied, (Resident #94) does not have a med B benefit for therapy and revealed the Resident had never been evaluated and/or picked up by therapy services due to lack of insurance coverage. On 2/14/24 at 12:43 PM, an interview was conducted with Certified Dietary Manager H. When asked who had completed Resident #94's nutritional assessments, Manager H revealed they completed resident nutritional assessments. When queried if the facility had a Registered Dietician, Manager H responded that a Registered Dietician was available but not present in the building. When queried regarding Resident #94, Manager H revealed they were aware of the Resident's significant weight loss and stated, Staff started feeding (Resident #94) within the past month. With further inquiry regarding the weight loss, Manager H stated, (Resident #94) had an increase in behaviors and their intake started going down. Manager H was asked when the Resident started to display increased behaviors with decreased intake and replied they were unsure of the timeframes. When queried food and fluid intake is documented in the EMR, Manager H replied, Nursing started documenting in the notes this past week. A review of progress note documentation was completed with Manager H at this time. Review revealed inconsistent documentation which included breakfast and lunch intake on 2/7/24, 2/8/24, 2/12/24, and 2/13/24. When queried if there was a task for intake documentation, such as a FAR, Manager H reviewed the EMR and revealed a task for intake monitoring/documentation was not active. Manager H stated, I can trigger that (intake task documentation/FAR). When asked why intake monitoring was not already in place for a Resident with significant weight loss, Manager H replied, I can't answer that. Manager H then stated, I just triggered it (EMR task for intake monitoring documentation). When queried how often Resident #94 is supposed to be weighed, Manager H replied, Weekly. When queried why weekly weights were not completed in the EMR, Manager H reviewed the EMR documentation and confirmed weights had not been completed weekly but did not provide further explanation. When asked if Resident #94's weight loss was unintended, Manager H confirmed it was. Manager H was then asked what interventions had been implemented and/or attempted to prevent the Resident #94 undesired weight loss and stated, 206 juice supplement three times a day was added 1/22/24. When queried who administered the supplement, Manager H disclosed dietary services place it on the Resident's food trays. When asked how they monitored if Resident #94 received the 206-juice supplement, if they drank it, and how much they drank, Manager H replied they did not know. Manager H revealed there was no current documentation of intake. When asked if Resident #94 received other beverages on their food tray, Manager H responded, Yes. Manager H was then asked how they would distinguish if the Resident consumed the 206-supplement juice or another beverage when reviewing the intake documentation task which they triggered in the Resident's EMR and revealed they would not know. Manager H then stated, I am adding it to the MAR. When queried if nursing staff will administer the supplement and document on the MAR, Manager H specified the supplement will continue to be served on the Resident's food trays prepared by dietary staff. When queried regarding the facility procedure for administering, monitoring and documenting nutritional supplement intake, Manager H indicated nursing staff will have to follow up with (Resident #94's) aide when documenting if Resident #94 received and drank the supplement. When queried what Resident #94's Usual Body Weight (UBW) was, Manager H revealed they believed it was their admission weight. Manager H was then asked what Resident #94's total caloric needs were, if their need had changed following their weight loss, and location of documentation. Manager H reviewed the Resident's most recent nutritional assessment and stated, Not in the assessment. With further inquiry regarding when they first identified the Resident's weight loss, Manager H stated, On January 4th, I was waiting for a reweight. When asked to explain the process for a reweight, Manager H revealed they were waiting until the weight obtained the following week. When queried if they thought the weight was inaccurate, Manager H indicated did. Manager H was then asked why they would wait a week to obtain another weight if they thought the weight was inaccurate and revealed they always wait until the next weekly weight prior to making changes. Resident #94's Nutritional Services Quarterly Review assessment dated [DATE] was reviewed with Manager H at this time. When queried regarding documentation on the assessment specifying the Resident had a good appetite and was eating greater than 50% of their meals when intake was not documented consistently and a FAR was not in place, Manager H replied they thought intake looked good from nursing notes. All of Resident #94's documented weights were reviewed with Manager H at this time. When queried why no weights were obtained between 12/18/23 (157.6 lbs.) to 1/4/24 (147 lbs.) and for the week of 11/12/23 to 11/18/23, Manager H was unable to provide an explanation. Review revealed Resident #94 experienced a 5.85% weight loss from 11/8/23 (167.4 lbs.) to 12/18/23 (157.6 lbs.). Manager H verified the Resident's weight loss began in December 2023. When queried if they had identified, assessed, and documented on the weight loss in December, Manager H reviewed the EMR and confirmed they had not documented a note or assessment. When asked, Manager H revealed they need to improve their documentation. When queried if they implemented any interventions in December 2023, Manager H reviewed the care plan including the care plan history and revealed there were no new interventions. With further inquiry regarding interventions, Manager H revealed the only interventions that had been added to the care plan were the 206-juice supplement with meals on 1/22/24 and a diet downgrade on 1/28/24 to pureed. When queried why Resident #94's diet was downgraded, Manager H revealed nursing staff had verbalized concerns that Resident #94 was pocketing food. When queried if a speech evaluation was completed, Manager H indicated they did not know. When asked if they had attempted fortified foods, Manager H revealed they had not. When asked the rationale, Manager H did not provide a response but indicated they would add fortified foods. When queried if the Resident received a snack, Manager H revealed the Resident is able to have a snack but since it is not ordered, a snack is not specifically prepared for them. When queried how they monitor if the Resident is eating a snack for their nutritional needs, Manager H revealed they do not. When asked if they had attempted finger foods, favorite foods, stimulation, assistance, and/or modifying the times Resident #94 eats, Manager H revealed the only other intervention in place was nursing staff assistance to eat when needed. When queried regarding the quarterly MDS assessment dated [DATE] specifying the Resident had not had a weight loss, when a recent weight had not been completed and the Resident had a 5.85% loss from 11/8/23 to 12/18/23, an explanation was not provided. When queried if they were able to see a concern related to Resident #94's weight loss including lack of timely interventions and comprehensive evaluation/reevaluation, Manager H revealed they did and verbalized understanding. An interview was completed with the Acting Director of Nursing (DON) Registered Nurse (RN) A on 2/14/24 at 3:01 PM. When queried regarding the reason for Resident #94's admission, RN A revealed the Resident's family were no longer able to care for them at home. When queried if Resident #94 was at risk for weight loss upon admission, RN A indicated they were. RN A was informed of observations of Resident #94 without a beverage in reach. When asked, RN A indicated the Resident should have a beverage available and in reach. Resident #94's weights and weight loss were reviewed with RN A at this time. When queried regarding interventions implemented to prevent weight loss, RN A stated, I do know the girls (staff) assist (Resident #94) with meals as needed. RN A was queried regarding facility policy/procedure related to obtaining resident weights and stated, Most of our weights are weekly. When asked why Resident #94's weights were not completed weekly, RN A was unable to provide an explanation. When queried if it is reasonable to make follow up on weights, RN A stated, That is reasonable. RN A was then queried regarding the Resident's diet being downgraded to pureed without having a speech therapy evaluation. RN A indicated a therapy screen should have been completed. After reviewing the EMR, RN A revealed they were unable to locate documentation of a speech therapy screen related to possible pocketing when eating. When queried if Resident #94 receives snacks and how staff monitor if they consumed the snack, RN A stated, If it is ordered, then it would be charted on. RN A reviewed Resident #94's EMR and stated, Not there. When asked, RN A confirmed the lack of documentation of Resident #94's intake. When queried how the Resident's nutritional status is accurately and comprehensively monitored when their intake is not documented, RN A confirmed it could not. When queried regarding the lack of interventions, RN A stated, I agree. An interview was completed with the facility Administrator on 2/15/24 at 8:10 AM. When queried regarding Resident #94's severe weight loss including lack of monitoring, assessment, and implementation of interventions, the Administrator revealed they were aware of the concern and agreed. The Administrator verbalized the concern would be addressed. Review of facility policy/procedure entitled, Weight Management (Effective April 2015, Revised: (Blank) revealed, Purpose: To assist the resident to maintain acceptable parameters of nutritional status such as body weight and protein levels . 5. In the event of a patterned or significant unplanned weight loss . the IDT is responsible for assessing and implementing individualized interventions . 7. Improving intake via wholesome foods is generally preferable to adding nutritional supplementation . Examples of interventions to improve food/fluid intake include: a. Fortification of foods. b. Offering smaller, more frequent meals. c. Providing between-meal snacks or nourishments. d. Increasing the portion sizes of a resident's favorite foods and meals; and providing nutritional supplements. 8. The nutritional plan of care is evaluated a minimum of quarterly and as indicated to determine if current interventions are being following and if they are effective .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This Citation pertains to Intake Number MI00140095. Based on interview and record review the facility failed to ensure that resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This Citation pertains to Intake Number MI00140095. Based on interview and record review the facility failed to ensure that residents received care in accordance with professional standards of nursing practice for 3 residents (Resident #106, Resident #14, and Resident #10) of 10 residents reviewed for nursing assessments and physician ordered assessments, resulting in incomplete/missing/late nursing assessments and medications administered without ensuring that vital signs were in range. Findings: Resident #106 (R106): Review of an admission Record revealed R106 was a [AGE] year-old male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: left femur fracture, congestive heart failure, and lung disease. Review of a Minimum Data Set (MDS) assessment for R106, with a reference date of 8/1/23 revealed a Brief Interview for Mental Status (BIMS) score of 3, out of a total possible score of 15, which indicated R106 was severely cognitively impaired. During an interview on 2/15/24 at 10:09 AM, Physician (P) G reported that R106 was at risk for a DVT (blood clot) due to his left femur fracture and had been on a blood thinner for a short time after his admission to the facility for DVT prophylaxis. P G reported that R106 had a history of congestive heart failure which could cause swelling in the bilateral lower extremities. P G reported that he would order Doppler (ultrasound) on a resident to rule out the presence of a DVT based on nursing assessments and the resident's risk for developing a DVT and reported the Doppler were a way to differentiate between CHF (congestive heart failure) and a DVT. P G reported that R106 was at risk for the development for a DVT due to his fracture and decreased mobility from the fracture as well as testing positive for COVID which increased his risk of hyper-coagulability. P G reported that the facility nurses were to assess residents and document their findings in the electronic health record. P G reported that if concerns were identified they would communicate with the providers via the nursing communication book but were still expected to document the assessment findings in the chart (electronic health record). Review of R106's Skin Assessment dated 5/11/23 revealed R106 had non-pitting edema (pitting edema is swelling that leaves an indentation when pressed upon) to his left lower extremity. Review of R106's Skin Assessment dated 6/5/23 revealed R106 had non-pitting edema, however, a location for the edema was not identified under section 2. There was no further description (pulses, capillary refill time, DVT assessments) of R106's non-pitting edema for the assessments on 5/11/23 or 6/5/23. R106 did not have any Skin Assessments between 5/11/23-6/5/23 (were to be completed weekly per facility policy). Review of R106's Wound Measurements dated 5/16/23, 5/23/23, and 6/2/23 did not include an assessment of R106's bilateral lower extremities (swelling, pulses, capillary refill time). There were no additional Wound Measurements during R106's stay at the facility. R106 did not have a Skin Assessment completed on 6/12/23 following the facility policy/procedure. Review of R106's Skin Assessments dated 6/17/23, 6/24/23, and 7/13/23 revealed R106 was not experiencing any edema (swelling). (R106 did not have a Skin Assessment completed on 7/1/23 or 7/8/23 following the facility policy/procedure.) Review of R106's Skin Assessment dated 7/19/23 revealed R106 had 1+ slight pitting edema noted to his bilateral lower extremities. There was no further nursing assessment completed. A short-term care plan was not initiated at that time. Review of R106's Health Care Practitioner Note dated 7/29/23 revealed, .Pt (patient) seen 7/28/23 in regards to nursing communication regarding increased l.e. (lower extremity) edema. Note entered 7/29/23 Pt confused/denies worsening dyspnea (difficulty breathing/shortness of breath) but poor historian/confused . extr (extremity) 1+ pitting edema/decreased pulses . Review of R106's Health Care Practitioner Note dated 7/31/23 revealed R106 was experiencing extr 1+ pitting edema/decreased pulses. Review of R106's Interdisciplinary Documentation dated 8/2/23 revealed, Resident with unresponsive episode beginning of shift following breakfast. Writer alerted to resident making grunting sounds and food running down right side of face. Writer over to resident calling name with no response. Sternal rub and resident with sluggish response. Assisted into bed with assistance of therapy following full set of vitals. Resident responding to baseline PERRLA. (PERRLA-pupils equal, round, reactive to light and accommodation), Hand grasp equal and strong. Face symmetrical, follows commands. NP (nurse practitioner) in and assessed resident. New orders given. There was no documentation that a short-term care plan was initiated at that time or that routine nursing assessments were initiated to ensure R106's condition was not deteriorating. Review of R106's Skin Assessment dated 8/16/23 revealed R106 had 2 + pitting edema (indicating R106's edema had worsened) noted to his bilateral lower extremities. There was no further nursing assessment completed. (There were no Skin Assessments completed between 7/19/23 and 8/16/23.) Review of R106's Electronic Health Record revealed no nursing assessments related to R106's new/worsened swelling to bilateral lower extremities identified in the Skin Assessments and the providers assessments to ensure R106's congestive heart failure was not exacerbating and to ensure R106, who was at high risk of the development of a DVT, did not have symptoms of the development of a DVT. The only nursing assessment documented was from his admission on [DATE]. (A nursing assessment for a resident with congestive heart failure could include the assessment of new or worsening dyspnea/shortness of breath, vital signs, peripheral edema, heart rate and rhythm, mental alertness, and lung sounds. A nursing assessment for a resident with or at risk for a DVT could include an assessment of edema, pain in legs/calf, color and temperature change of the skin, capillary refill time, and palpability of pulses. Additional reference below.) Review of R106's Interdisciplinary Documentation dated 8/17/23 revealed, Writer entered room, resident noted to have increased weakness and fatigue. Not responding to appropriate baseline. Sternum rub and resident hitting at writer. V/S (vital signs) obtained .T (temperature) 102.0 temporal .Resident transferred to (name omitted) hospital as residents preferred treatment option full code . Review of R106's Hospital Records dated 8/17/23 revealed R106 was admitted to the hospital for sepsis likely related to urinary tract infection, pulmonary embolism (blood clots in lungs) likely provoked secondary to DVT .ultrasound Doppler showed right common femoral vein and right calf peroneal DVT (blood clots in upper and lower right leg) . On 2/15/24 at 11:21 PM nursing assessments/documentation related to R106's increase swelling/change of condition (documented by the providers) was requested via email. During an interview via email on 2/15/24 at 12:00 PM, Clinical Support Registered Nurse (CSRN) F reported the facility did not have a policy/procedure regarding when to perform a nursing assessment and stated the facility utilized short term care plans and neurological checks during R106's stay. No short-term care plans related to R106's swelling or any additional documentation related to nursing assessments was provided prior to survey exit. Resident #14 (R14): Review of an admission Record revealed R14 was an [AGE] year-old male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: diabetes, peripheral vascular disease, and history of pressure injuries/skin breakdown. Review of R14's Interdisciplinary Documentation dated 1/23/24 revealed, Open area to scrotum, 3cm x 0.8cm in center of scrotum . Review of R14's Wound Measurements on 2/15/24 revealed the Wound Measurement assessment dated [DATE] was incomplete and did not contain descriptions, measurements, or status of the wound. Review of R14's Skin Assessments revealed they were not consistently completed weekly. A Skin Assessment was completed on 11/19/2023 and not again until 12/2/2023 (13 days). A Skin Assessment was completed on 12/2/2023 and not again until 12/14/2023 (12 days). A Skin Assessment was completed on 12/17/2023 and not again until 12/28/2023 (11 days). A Skin Assessment was completed on 12/28/2023 and not again until 1/14/2024 (17 days). A Skin Assessment was completed on 1/28/2024 and not again until 2/9/2024 (12 days). During an interview via email on 2/15/24 at 12:00 PM, CSRN F reported skin assessments were to be completed weekly. CSRN F reported R14's incomplete Wound Assessment dated 2/9/24 would be completed today (2/15/24). Resident #10 (R10): Review of an admission Record revealed R10 was a [AGE] year-old female, originally admitted to the facility on [DATE], with pertinent diagnoses which included: hypertension (high blood pressure). Review of R10's Order Summary dated 10/4/23 revealed, Metoprolol Tartrate (antihypertensive medication) Tablet 25 MG-Give 0.5 tablet by mouth two times a day for Give 12.5mg by mouth daily at bedtime related to ESSENTIAL (PRIMARY) HYPERTENSION Hold if SBP < 120mm/hg (top number on blood pressure reading is less than 120). Indicating facility nurses should have obtained R10's blood pressure twice a day to ensure her blood pressure medication was administered within the physician ordered parameters. Review of R10's February Medication Administration Record revealed R10's Metoprolol was administered twice a day from 2/1/24-2/11/24. There were no doses held or missed as indicated by a checkmark in each box (22 doses). Review of R10's Blood Pressure Summary revealed R10's blood pressure was assessed 5 (out of 22) times from 2/1/24-2/11/24: *On 2/1/24 at 6:19 AM a blood pressure reading of 101/57 (per ordered parameters the morning dose of Metoprolol should have been held.) *On 2/4/24 at 4:34 PM a blood pressure reading of 130/76 *On 2/6/24 at 9:05 AM a blood pressure reading of 126/68 *On 2/7/24 at 9:52 AM a blood pressure reading of 115/69 (per ordered parameters the morning dose of Metoprolol should have been held.) *On 2/10/24 at 10:59 AM a blood pressure reading of 101/51 (per ordered parameters the morning dose of Metoprolol should have been held.) During an interview via email on 2/15/24 at 12:00 PM, CSRN F confirmed that facility nurses were not consistently obtaining/assessing R10's blood pressure prior to the administration of the antihypertensive medication and stated there was an order for blood pressure readings along with the parameters in the medication order. The nurses should be aware. We added supplemental documentation (BP readings) for every administration with the Metoprolol. Review of the facility policy Medication Administration by the Various Routes last revised March 2022 revealed, .13. General Preparation .e. Take vital signs as indicated if the medication administration is contingent upon the results . Review of the facility policy Skin at Risk Assessment Documentation, Staging & Treatment last revised January 2020 revealed, Policy: It is the policy of this facility to assess resident risk factors for the development of impaired skin integrity .It is the policy of this facility to assess skin on a regular basis to determine whether changes in the patient's skin condition have occurred. Weekly measurements and narrative assessments are conducted on existing pressure injuries .9. Re-assess and measure a pressure ulcer a minimum of weekly .10. Document the appearance of the wound with considerations to the physical characteristics as applicable to the resident: a. Location b. Stage c. Size d. Color e. Peri-wound condition f. Wound edges g. Sinus tracts or tunneling h. Exudate i. Odor . Review of Fundamentals of Nursing ([NAME] and [NAME]) 10th edition revealed, Monitoring peripheral pulses (see Chapter 30) allows you to assess the ability of the heart to pump blood and the condition of the arterial system. Immediately document and report the absence of a peripheral pulse in the lower extremities, especially if the pulse was present previously. Check for capillary refill to determine tissue perfusion. Also note the color of extremities, as changes in venous and arterial function will alter skin color. Edema sometimes develops in patients who have had tissue injury or whose heart is unable to handle the increased workload of bed rest. Because edema moves to dependent body regions, assessment of the patient experiencing immobility includes inspection of the sacrum, legs, and feet for edema. If the heart is unable to tolerate the increased workload, peripheral body regions such as the hands, feet, nose, and earlobes are colder than central body regions. Venous thromboembolism (VTE) is a blood clot in a vein. It is related to two life-threatening conditions: deep vein thrombosis (DVT) (a clot in a deep vein, usually the leg) and pulmonary embolus (a deep vein clot that breaks free from a vein wall, travels to the lungs, and blocks some or all of the blood supply) (American Heart Association [AHA], 2017). Venous thromboembolism is a hazard of immobility, as well as other medical conditions. Venous emboli that travel to the lungs are sometimes life threatening. More than 90% of all pulmonary emboli begin in the deep veins of the lower extremities ([NAME] and [NAME], 2017). Common risk factors for VTE include conditions that influence the Virchow's triad: hypercoagulability (e.g., clotting disorders, fever, dehydration); venous wall abnormalities (e.g., orthopedic surgery, varicose veins); and blood flow stasis (e.g., immobility, obesity, pregnancy). To assess the venous system for presence of a DVT determine whether the patient is experiencing leg pain by gently palpating under the thighs and along the calves. Note any tenderness or cramping, and look for redness. Gently palpate for presence of edema. Carefully compare findings in both legs; unilateral redness, tenderness, and edema indicate possible DVT. Also consider the patient's risk factors for a DVT (Box 39.4) .When you identify clinical indicators of a possible DVT, report to a health care provider immediately . [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 832). Elsevier Health Sciences. Kindle Edition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that a restorative nursing program was implemen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that a restorative nursing program was implemented and provided for 2 residents (Resident #87 and Resident #94) of 6 residents reviewed for restorative services, resulting in a lack of restorative nursing services, verbalized feelings of frustration, and concern for the decline in mobility. Findings include: Resident #87 (R87): Review of an admission Record revealed R87 was a [AGE] year-old female, originally admitted to the facility on [DATE], with pertinent diagnoses which included: muscle weakness, muscle wasting and atrophy, and history of falling. Review of a Minimum Data Set (MDS) assessment for R87, with a reference date of 12/26/23 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated R87 was cognitively intact. During an interview on 02/12/24 at 10:11 AM, R87 reported that she was to receive restorative therapy every day. R87 reported that staff were not ensuring she received restorative services and had noticed a decline in her ability to walk and transfer. R87 reported feelings of frustration and anxiety with the lack of restorative therapy services and expressed her concern that she would lose her ability walk. Review of R87's Care Plan revealed, 01/09/2024 RESTORATIVE AMBULATION PROGRAM Date Initiated: 04/18/2023 Revision on: 01/16/2024 .RESTORATIVE PROGRAM: Ambulate with resident using 4ww and one assist thru the hallways as tolerates. Date Initiated: 01/16/2024. Review of R87's Physical Therapy Discharge Summary Dates of Service: 10/16/2023-12/8/2023 revealed Prognosis to Maintain CLOF (Current Level of Function) = Good with consistent staff follow-through .RNP/FMP (Restorative Nursing Program/Functional Maintenance Program): can ambulate with nursing staff with w/c (wheelchair) to follow. (RNP/FMP are clinical programs designed to augment or maintain a residents' functional status) Review of R87's Restorative Nursing Program-Discharge Summary from Therapy form dated/signed 12/19/23 by the Physical Therapist revealed Date of Discharge to Nursing: 12/19/23, Program type: Ambulation. Program to follow: ambulation throughout halls (with) 1 PA (1 person physical assist) using 4WW (4 wheeled walker.) Review of MDS Section O Restorative Nursing Programs revealed Number of days each of the following restorative programs was performed (for at least 15 minutes a day) in the last 7 calendar days. Training and Skill Practice In .F. Walking was completed 1 time. Review of R87's Task List revealed, Restorative-Ambulation x 1 Assist using 4-wheel walker daily, distance as tolerates. From 1/17/24-2/13/24 R87 was assisted with ambulating in the restorative program 11 times. There were 6 entries of not applicable indicating restorative care was not completed. There were 11 dates with no documentation (1/18/24, 1/20/24, 1/21/24, 1/22/24, 2/2/24, 2/4/24, 2/6/24, 2/9/24, 2/10/24, 2/11/24, and 2/12/24.) There was no documentation that R87 refused. Resident #94: An observation of Resident #94 occurred on 2/12/24 at 11:53 AM in their room. The room was dark, with the light with the overhead lights off and the window shades closed. The Resident was in bed, with one leg half off the bed and their eyes open. The Resident had a gaunt appearance. When spoke to, Resident #94 made eye contact and smiled but did not provide a verbal response. Record review revealed Resident #94 was admitted to the facility on [DATE] with diagnoses which included heart disease and Alzheimer's disease. Review of the Minimum Data Set (MDS) assessment dated [DATE] specified the Resident was severely cognitively impaired and was independent without the use of an assistive device for ambulation. The MDS further revealed the Resident was not receiving therapy or Restorative Nursing services. On 2/13/24 at 8:08 AM, Resident #94 was observed sitting in a wheelchair in the hallway of the facility near the medication cart. The wheelchair had two footrests in place and one of the Resident's feet was on the floor under the footrest. A pommel cushion (raised area between thighs) was in place on the chair. Resident #94 was observed unsuccessfully attempting to move their left thigh over the pommel cushion. Resident #94 smiled and make eye contact when spoke to but did not provide meaningful verbal responses when asked questions. Registered Nurse (RN) J was standing at the medication cart. When asked if Resident #94 propelled themselves in the wheelchair, RN J replied they did not. When asked about the Resident's foot being off the foot pedal, RN J proceeded to lift the Resident's leg up to place their foot on the footrest with difficulty. When queried, RN J stated Resident #94's leg was stiff when they attempted to bend their knee. When asked if that was new, RN J revealed Resident #94's condition had declined since their admission. With further inquiry, RN J revealed Resident #94 used to walk all over the facility but did not walk much anymore. When asked if the Resident was receiving therapy or Restorative Nursing services, RN J replied the Resident was not receiving either as far as they were aware. Review of Resident #94's Health Care Provider orders revealed the active order, Therapy: PT (Physical Therapy)/ OT (Occupational Therapy) Evaluation and Treatment dated 10/5/23. Review of Resident #94's Electronic Medical Record (EMR) revealed a care plan entitled, Altered functional mobility and ADL's related to impaired cognition secondary to the diagnosis of Dementia . (Initiated and Revised: 10/5/23). The care plan included the following active and discontinued (resolved) interventions: - Therapy: As defined in physician orders (Initiated: 10/5/23)- Transfer: Two Assist (Initiated: 2/9/24) - ADL's: Dependent . (Initiated: 10/5/23) - Ambulation: Non-Ambulatory (Initiated: 2/9/24) - Assistive Devices: W/C (Wheelchair) (Revised: 2/9/24) - Resolved: Transfer: Independent (Initiated: 10/5/23; Resolved: 1/29/24) - Resolved: Ambulation: Independent (Initiated: 10/5/23; Resolved: 1/29/24) - Resolved: Transfer: One Assist (Initiated: 1/29/24; Resolved: 2/9/24) - Resolved: Ambulation: One Assist (Initiated: 1/29/24; Resolved: 2/9/24) The Resident did not have a care plan in place pertaining to Restorative Nursing. Review of Resident #94's EMR revealed the following: - 1/2/24: Therapy Screen. The assessment detailed it was a Quarterly screen and indicated the Resident was self-ambulatory and independent with an assistive device. - 1/27/24 at 5:10 PM: Interdisciplinary Documentation . At 2:45 PM, (Resident #94) was seated in wheelchair in the hallway across from the Nurses station . attempted to stand up from w/c, and d/t (due to) weakness fell to the left side of chair causing wheelchair to tip with as fell . fell on left side and sustained a 2 cm (centimeter) skin tear to left temple . Intervention: Nursing to therapy communication completed and turned into the therapy department. DX (diagnosis): Weakness. - 2/3/24 at 6:22 PM: Resident keeps sliding down in wheelchair, put in a request for therapy to evaluate for a saddle (pommel) cushion. An interview was completed with Therapy Manager I on 2/14/24 at 10:38 AM. When queried if Resident #94 was receiving any therapy services, Director I stated, Resident #94 was, Not on therapy. When asked if the Resident had been evaluated for therapy services, Director I replied, (Resident #94) does not have a med B benefit for therapy and revealed the Resident had never been evaluated and/or picked up by therapy services due to lack of insurance coverage. When queried if the Resident had been referred to and/or if they were receiving Restorative Nursing Services, Manager I stated, We do screens for the MDS but we don't write a restorative program for anyone who hasn't been on therapy. When queried regarding RN J stating that Resident #94's leg was stiff and their decline in ambulation including use of a wheelchair, Manager I replied, I know (Resident #94) has had a lot of falls. I know he is using a wheelchair a lot more but that is probably better for safety. When queried if therapy services evaluated the Resident for the pommel cushion, Manager I replied, No. They (nursing) asked us to look at it but there is no payer source. Manager I was asked if a therapy screen for appropriateness was able to be completed without billing and replied yes. When queried why a screen was not completed, Manager I replied, I think OT looked there is no screen in the computer. No further explanation was provided. An interview was completed with the Acting Director of Nursing (DON) Registered Nurse (RN) A on 2/14/24 at 4:47 PM. When queried if all Residents have to be treated by therapy to have a Restorative Nursing program, RN A revealed Therapy services writes the program and the referral but verbalized there was no reason a Resident could not have a Restorative Nursing program enacted if they were not treated by Therapy. When queried regarding Resident #94 having a decline in ambulatory status and lack of therapy evaluation/treatment and/or a Restorative Nursing program and interview with Therapy Manager I, RN A indicated they would review the situation and discuss with other facility leadership. An interview was completed with the facility Administrator on 2/15/24 at 8:10 AM. When queried regarding Resident #94's decline in mobility status and not having a Restorative Nursing Program implemented because they were not evaluated/treated by therapy due insurance, the Administrator revealed they were not made aware of the issues regarding the Resident's insurance by facility staff. The Administrator stated they would ensure the Resident was evaluated by therapy and a Restorative Nursing program would be implemented. The Administrator revealed the Restorative Nursing Program would be reviewed. Review of the facility policy Restorative Nursing Program last revised November 2021 revealed, Policy: It is the policy of this facility to evaluate residents on an individual basis for inclusion in a restorative program to assist the resident to attain or maintain their highest possible functional level. Purpose: To support enhanced self-esteem, deter loss of avoidable function, and improve a residents' Quality of Life. Procedure: 1. A restorative program may be established with any of the following: a. As a continuation of therapeutic programs by a Certified Nursing Assistant following rehabilitation i. The therapist will set up the restorative program to provide direction to the C.N.A. (Certified Nursing Assistant). b. By the clinical manager to evaluate a resident through a restorative maintenance program to ensure the resident has maintained their highest functional level. 2. The C.N.A. will carry out the program as assigned and report to the Clinical Manager. 3. The Clinical Manager in collaboration with the therapy program manager will make recommendations for further intervention or discontinuation of a restorative program. 4. The program will be documented as needed electronically under the headings as outlined in the MDS 3.0 Range of Motion .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

This Citation Pertains to Intake Numbers: MI00139895, MI00142125, and MI00140573. Based on observation, interview and record review, the facility failed to implement and operationalize comprehensive ...

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This Citation Pertains to Intake Numbers: MI00139895, MI00142125, and MI00140573. Based on observation, interview and record review, the facility failed to implement and operationalize comprehensive fall prevention procedures for one resident (Resident # 35) of seven residents reviewed, resulting in a lack of thorough investigation of falls, implementation of meaningful and planned interventions, and the likelihood for additional falls. Findings include: Resident #35: A review of Resident #35's medical record revealed an admission into the facility on 5/10/23 with diagnoses that included muscle wasting and atrophy, weakness, obesity, and fracture of the right femur. A review of the Minimum Data Set assessment revealed a Brief Interview of Mental Status (BIMS) score of 9/15 that indicated moderately impaired cognition and the Resident was dependent on staff to sit to stand, chair/bed-to-chair transfers, toilet transfers and tub/shower transfers. A review of Resident #35's incident report dated 10/29/23 at 8:00 AM of a witnessed fall, revealed the incident description of the Nursing description, This writer was informed by CNA (certified nursing assistant) that resident fell out of the sit to stand while being transferred from the shower chair to the wheelchair. Resident was lowered to the shower room floor. She did not hit her head. Injuries observed at time of incident revealed, No injuries observed at time of incident. The Witness statement, CNA U, dated 10/29/23, revealed, Resident fell out of the sit to stand sling and on to the floor while being transferred from the shower chair to the wheelchair. Resident did not hit her head during the fall. The Notes on the documents dated 10/30/23, Conclusion: Transfer status was reevaluated by this writer and concluded to be safe and least restrictive transfer for this resident with two persons assistance. She was also referred to therapy for further evaluation 2' (secondary to) to concerns of potential knee buckling and therapy also agreed to continue with current transfer of x 2 with Sit to Stand Mechanical lift. A review of Resident #35's incident report dated 11/1/23 at 5:24 AM of a bruise, revealed the incident description of the Nursing description, large bruise with possible hematoma on left lower leg just above the ankle, swelling and is the color of purple and red. Bruise size is 8 cm (centimeters) by 4 cm. On 2/14/23 at 9:54 AM, an interview was conducted with CNA S regarding Resident #35's fall on 10/30/23. The CNA reported that CNA U was in the shower room with Resident #35 and had come out and asked for help. She responded with CNA T and saw Resident #35 sitting on the floor. The CNA indicated that CNA U had transferred the Resident with the sit to stand lift and the Resident had slid to the floor. The CNA reported the Resident had started to laugh and they had looked her over and stated, We stood her up and transferred her back to the chair. The CNA reported she knew it was wrong that they had not had the nurse there to assess her. The CNA reported that CNA T had notified the nurse after and stated, We should not have transferred her (back into the wheelchair), without the Nurse assessing her first. On 2/14/24 at 11:21, a call was made to Nurse V who was assigned care of the Resident #35 on 10/30/24 when the Resident had a fall while getting a shower, but there was no answer, and a call was not returned after a message was left to return the call. On 2/14/24 at 11:29 AM, an interview was conducted by phone to CNA T regarding Resident #35's fall on 10/30/23. When asked about what happened, the CNA indicated that the shower light was going off and that Resident #35 was sitting on the floor. The CNA reported that CNA U told me to not say anything and not to report that she was using the sit to stand by herself. The CNA was asked how the Resident was put back into the chair and reported she had grabbed the Resident's legs and the other two got under her arm, one CNA under each arm and lifted her back into the wheelchair. When asked if the Nurse was notified and assessed the Resident prior to moving the Resident off the floor, the CNA reported she had notified the Nurse approximately 30 minutes to an hour after it happened. The CNA indicated that the Unit Manager was notified, and they had sent CNA U home and stated, We stayed and continued to work, and reported they had education on not to do lifts by yourself and notify for a fall right away. On 2/13/24 at 1:30 PM, an observation was made of Resident #35 laying in bed. The Resident answers questions but answers are unreliable. The Resident was queried regarding falls and safety, and the Resident does not remember a fall when taking a shower. The Resident reported using a sit to stand lift and voiced concerns over having to wait a long time for staff to get the lift to do transfers. On 2/14/23 an interview was conducted with Unit Manager, Nurse V regarding Resident #35's fall on 10/30/23. The Unit Manager indicated she was familiar with Resident #35 fall when being transferred while getting a shower. A review of CNA U transferring the Resident with a sit to stand lift with one person assist, the Unit Manager was asked about the Resident's transfer status and indicated the Resident was a two-person assist transfer and reported the CNA should have had another staff with her to transfer the Resident. When asked about facility policy after a fall occurs and notification, the Unit Manager indicated that the CNA should be calling for the Nurse for assessment. When asked if Resident #35 should be transferred before the Nurse completes the assessment, the Unit Manager stated, No. When asked how the Resident would be transferred, the Unit Manager reported that it would be up to the Charge Nurse after the body assessment was completed, plan to follow the plan of care and the nurse would make that decision on how to get the Resident up and if a mechanical lift was required. On 2/15/24 at 12:07 PM, an interview was conducted with the Administrator (NHA) regarding Resident #35's fall on 10/30/23. The NHA was asked for an investigation regarding the fall and bruising on 11/1/23. The NHA indicated that they were not the Administrator at that time of Resident #35's fall, if they could not account for the bruising then a FRI (facility reported incident) and investigation would have been completed. When asked about the CNA using the lift without another staff helping, the NHA indicated that the CNA had not followed the plan of care. When asked about reporting the fall, the NHA reported they should have gotten the nurse, and assessment would have been completed and the nurse would determine if the Resident was injured, range of motion assessed and determine transfer options. The NHA indicated the root cause analysis would determine if they needed to investigate an incident like this.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to store nebulizer equipment in a sanitary manner for two...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to store nebulizer equipment in a sanitary manner for two residents (Resident #36 and Resident #77) of three residents reviewed for oxygen therapy, resulting in the potential for respiratory infection. Findings include: Resident #36: A review of Resident #36's medical record revealed an admission into the facility on 1/31/21 with diagnoses that included idiopathic sleep related nonobstructive alveolar hypoventilation, pulmonary hypertension, anxiety disorder, shortness of breath (SOB) and chronic obstructive pulmonary disease. A review of the Minimum Data Set (MDS) assessment revealed a Brief Interview of Mental Status (BIMS) score of 14/15 that indicated intact cognition. A review of Resident #36's Medication Administration Record (MAR) revealed the Resident was scheduled for Albuterol Sulfate Inhalation Nebulization Solution, one inhalation via nebulizer three times a day for SOB that was scheduled at 6:00 AM, 4:00 PM, and 9:00 PM. On 2/12/24 at 4:34 PM, an observation was made of Resident #36 sitting in her room. The Resident was interviewed, answered questions and engaged in conversation. The Resident was asked about the nebulizer equipment and indicated that she got a breathing treatment three times a day and had the last one in the morning. An observation was made of the handheld nebulizer stored inside a bag on the bedside stand. The nebulizer was observed to have moisture inside the medication chamber, was assembled together, and not allowed to air dry. On 2/14/24 at 1:25 PM, an observation was made in Resident #36's room. The Resident was not present in the room at this time. An observation was made of the nebulizer assembled and stored inside the bag on the bedside stand. An observation was made of the medication chamber wet with moisture and not allowed to air dry. Resident #77: A review of Resident #77's medical record revealed an admission into the facility on [DATE] with diagnoses that included shortness of breath (SOB), heart failure, atrial fibrillation and history of Covid-19. A MDS assessment revealed a BIMS score of 14/15 that indicated intact cognition. A review of Resident #77's order summary revealed an order for Albuterol Sulfate Inhalation Nebulization via nebulizer every 6 hours as needed for SOB/wheezing related to chronic diastolic (congestive) heart failure; shortness of breath. On 2/12/24 at 12:12 PM, an observation was made of Resident #36 sitting in her room in their wheelchair. The Resident was interviewed, answered questions and engaged in conversation. An observation was made of a nebulizer machine on the bedside table and the handheld nebulizer was stored inside a bag, assembled with the medication chamber with moisture inside the chamber. The nebulizer equipment was not allowed to air dry. When asked about the last breathing treatment the Resident had received, the Resident indicated she had one in the morning and indicated she will get one later in the day. When asked if the Nurse stays with the Resident while getting the breathing treatment the Resident reported that the Nurse does not stay, and she will just shut off the machine when it was completed and reported sometimes the Nurse will put the medication in and the Resident turns it on when she was ready for it. When queried, the Resident indicated that they do not check her oxygen saturation or listen to lungs before or after the treatment. On 2/13/24 at 4:15 PM, an observation was made of Nurse W providing the nebulizer treatment to Resident #77. The Nurse listened to the Resident's lungs prior to receiving the nebulizer treatment. The Nurse was asked if the medication chamber was dry and indicated that it was. When completed the Nurse rinsed out the chamber and set it out to air dry and indicated she would store it in the bag after it dried. The Nurse was asked about storage of the nebulizer equipment with moisture in the medication chamber of the apparatus. The Nurse indicated that the nebulizer should not be stored in the bag until it was dry. After completing the Resident's post nebulizer assessment, an observation was made of Resident #77's nebulizer equipment in Resident #77's room. An observation was made of the nebulizer stored inside the bag at the bedside with moisture inside the chamber. The Nurse indicated she would get new equipment for the Resident. A review of facility policy titled, Small Volume Nebulizer (SVN) Treatment & Compressor Care, revised 9/2022, revealed, .Care of the Nebulizer Mask/Mouthpiece 1. After each treatment, rinse the nebulizer cup and delivery system with warm water, rinse thoroughly. 2. Shake off excess water and let it air dry on a clean water absorbent barrier placed on a counter or table .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to obtain an informed consent from the responsible party...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to obtain an informed consent from the responsible party and signed by the physician before administering Geodon, an antipsychotic medication, and without an attempt to use nonpharmacological alternatives for one resident (Resident#28), who was exhibiting behaviors and was diagnosed and was prescribed an antibiotic for the treatment of a Urinary Tract Infection for one resident (Resident #28) of two residents reviewed for antipsychotic medication out of the total of 24 sampled residents, resulting in the administration of an antipsychotic medication without informed consent and the increased risk of serious side effects and adverse reactions from potentially unnecessary antipsychotic medication. Findings include: Resident #28 (R28): On 2/12/24 at 11:00 AM, Resident #28 (R28) was observed sleeping quietly in her bed. On 2/13/24 at 12:30 PM, the Resident was observed sleeping in bed. The nurse entered the room to arouse R28, but R28 was asleep. On 12/14/24 at 11:00 AM and at 4:00 PM, R28 was observed sleeping in bed. On 2/14/24 at 11:00 AM, Nurse O, the nurse assigned to R28, attempted to awaken R28 in bed, but R28 was not arousable to answer questions nor open her eyes. Nurse O revealed that R28 decided to sleep this morning and indicated that she must have been up last night. On 2/12/14 at 3:55 PM, the caregiver assigned CNA P indicated that R28 had been yelling out and was resistant to care when awake. CNA P revealed that R28 seemed quieter and sleeping more recently. According to the review of medical records R28, was initially admitted to the facility on [DATE] with the diagnoses of Bilateral Hearing Loss, Dementia, Anxiety and Mood Disorders, Major Depression and unspecified Psychosis in addition to other diagnoses. R28 had a Durable Power of Attorney for Health Care and was the designated decision maker on R28's behalf. According to the Minimum Data Set (MDS) assessment dated [DATE], R28's Brief Interview Mental Status (BIMS) score was five (5). A score of zero to seven (0-7) means severe cognitive impairment. R28 was dependent on staff with dressing, toileting, and all other Activities of Daily Living (ADL). R28 was always incontinent with Bowel and Bladder Elimination Patterns. Medication orders for R28 were the following: Xanax 1 mg TID (3x a day) for general Anxiety Geodon oral capsule 40 mg (20 mg twice a day) for Mood Disorder and Major Depression Pristiq oral tablet ER 50 mg 1 tab OD (once Daily) for Unspecified Psychosis A review of medical records revealed that on 2/5/24, R28 started on Keflex 500 TIDX7 days for signs and symptoms of UTI (suprapubic and low back pain and dysuria). A positive Urinalysis Urine Culture and Sensitivity test was performed on 1/29/24. Keflex ended on 2/11/24. Upon further review of R28's medical record, Geodon, an antipsychotic medication, was ordered on 2/11/24 to replace Seroquel, which was recently discontinued. The Behavior Log for R28 was reviewed from 2/1/24 through 2/14/24: 2/1/24 (+) physical aggression (striking out) observed at 13:59 and 21:59 2/2/24 no physical aggression 2/3/24 no physical aggression 2/4/24 no physical aggression 2/5/24 no physical aggression- R28 started on antibiotics for UTI X 7 days (end date 2/11/24) 2/6/24 (+) Physical aggression (striking out) observed at 09:53,13:50, 13:51, and 21:59 2/7/24 no physical aggression 2/8/24 (+) Physical aggression (striking out) observed at 21:59 2/9/24 (+) Physical aggression (striking out) observed at 23:11 2/10/24 (+) Physical aggression (striking out) observed at 9:56 and 13:59 2/11/24 (+) Physical aggression (striking out) observed at 02:34, 13:59, 21:37 and 22:27 End of Antibiotics for UTI (Day 7) 2/12/24 no physical aggression 2/13/24 no physical aggression 2/14/24 no physical aggression A review of the progress notes from 2/1/24 to 2/14/24 showed no attempts of staff providing any pharmacologic approaches and interventions on the dates 2/1/24, 2/5/24, 2/6/24, 2/8/24, 2/9/24, 2/10/24, and 2/11/24 when physical aggression was observed, as specified in the behavior log. R28 started on Keflex on 2/5/25 for 7 days prescribed for UTI until 2/11/24. Healthcare Practitioner progress note created on 2/14/2024 at 14:07 (2:07 PM) wrote: Patient discussed with social worker regarding behaviors. (R28's Name) has been having more and more issues/behaviors. She was seen on 1/25/24 for the same and a U/A with C & S at that time. Urine came back, and she was treated for UTI. As noted, behaviors are continuing. Decision was made to start (R28's name) on Geodon 20 mg and d/c Seroquel. Written by the nurse practitioner on 2/14/24 The healthcare practitioner's progress notes was noted as Late Entry were written on 2/14/24 and were done three days after the Geodon started (2/11/24). On 02/14/24 at 04:14 PM, Social Worker SW Q was interviewed. The SW Q revealed that Geodon was prescribed to R28 for psychosis. R28 was kicking and biting during showers and daily care. Behaviors escalated a few weeks ago triggered when Resident had Urinary Tract Infection (UTI). The Nurse Practitioner discontinued Seroquel and started R28 on Geodon on 2/11/24. When queried about the consent, SW Q validated that the attempt to obtain an informed consent (verbally) was done on 2/14/24 (three days after the antipsychotic drug started). The document entitled,Informed Consent for Medication was reviewed. The SW Q on 4/14/24 at 4:14 PM, confirmed that it was obtained verbally by R28's niece who was the DPOA. The same document further revealed that the consent did not have the approved diagnosis for the use of antipsychotic medication filled out, or the appropriate diagnosis was not circled by the physician. There was no physician signature noted. In the physician's signature, a print script was written that read: Dr. Salem-(awaiting signature) dated 2/14/24 (date was obtained three (3) days after the antipsychotic drug Geodon started). SW Q explained that the Nurse Practitioner NP had changed the medication from Seroquel to Geodon on 2/11/24. The NP put the progress notes in later on 2/14/24. When queried about other alternative approaches in the R28 care plan, SW Q did not have a comment. On 02/14/24 at 4:14 PM A copy of the informed consent submitted by the SW Q for R28's Geodon prescription was reviewed. It revealed that the informed consent was not obtained before the administration initiated on 2/11/25. The Informed Consent was not obtained until three days after it started. The Informed Consent revealed verbal consent from R28's guardian was obtained on 2/14/24. The Geodon order was administered beginning on 2/11/24 but verbal consent from the guardian was not obtained until three days after the first dose of the antipsychotic medication. On the other hand, the physician did not have his signature on the consent form as the prescribing physician, and there was no diagnosis specified for the use of Geodon prescription.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that missing dentures were replaced in a timely manner for 1...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that missing dentures were replaced in a timely manner for 1 resident (Resident #63) out of 2 residents reviewed for dental concerns from a total sample of 24 residents. Findings include: Resident #63 (R63): Review of an admission Record reflects R63 admitted to the facility on [DATE] with diagnoses that include diabetes, muscle wasting and atrophy, hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side (partial paralysis of one side of the body after a stroke). A Quarterly Minimum Data Set (MDS) assessment dated [DATE] was compared to an Annual MDS assessment dated [DATE] reflected R63 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15/15 on both assessments. During an interview on 2/12/2024 at 1:02 PM, R63 said kitchen staff threw her upper dentures away after she accidentally left them on her meal tray a year ago. R63 said the previous Nursing Home Administrator (NHA C) knew about the situation and sent her to the dentist. R63 reported the dentist told her it was the facility's responsibility to pay for them to be replaced. R63 said she was upset the facility had not replace the dentures that had been thrown away. During an interview on 2/14/2024 at 10:40 AM, Clinical Care Coordinator (CCC) B said she was not aware R63 did not have her upper dentures and did not have a missing item or grievance report related to the dentures that R63 said had been thrown away. CCC B said did not recall R63 going to the dentist last year to get the denture remade. During a telephone interview on 2/15/2024 at 8:45 AM, a representative of the dental office where R63 went to get the upper denture replaced reported they had records indicating R63 was seen on 6/20/2023 because she lost her upper denture. The appointment was rescheduled because Medicaid would not cover the cost of replacing the upper denture and R63 could not afford the replacement cost. Review of a Treatment Card from the dental office confirmed R63 visited the dentist on 6/20/2024 because R63 lost the upper denture and had to reschedule to have new one made after figuring out $ (money).
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to ensure that four Certified Nursing Assistants (CNA) (CNA S, CNA T, CNA X, and CNA Y) of five CNA's, reviewed for annual in-service educatio...

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Based on interview and record review, the facility failed to ensure that four Certified Nursing Assistants (CNA) (CNA S, CNA T, CNA X, and CNA Y) of five CNA's, reviewed for annual in-service education, had the required 12 hours of in-service education/training and had a performance evaluation completed annually, resulting in the potential for inadequate care and unmet resident care needs. Findings include: On 2/15/24 at 12:59 PM, the survey task for sufficient and competent nurse staffing was conducted with Human Resources Manager (HR) Z. The HR Manager was asked about CNA education/in-service hours. Review of the documentation provided by the HR Manager revealed the following: -CNA S with 8 hours of education for the year. -CNA T with 10.5 hours completed education and no annual yearly review. -CNA X with 3 hours of completed education. -CNA Y with 4 hours of completed education and an Employee Performance Evaluation on 12/15/22. HR Manager Z was queried regarding CNA S. HR Z indicated that the CNA was an active employee for the past year. HR Manager reported that the facility provides the in-service education to the employees, but CNA S had only completed 8 of the 12.5 hours provided. HR Manager was queried regarding CNA T who was reported to be on leave for the last month. The HR Manager indicated that the CNA should have completed the 12 hours of yearly requirement but had only completed 10.5 or the 12.5 hours assigned. When asked about the Employee Performance Evaluation, the HR Manager reported that they were required to have on completed annually but she was unable to find annual yearly review. The HR Manager was asked about CNA X and CNA Y lack to complete the required 12-hour in-service/education. The HR Manager reported that each month a couple of the required trainings were assigned and that the CNA's had time to do them and stated, They can do it at home as well, and reported they had issues with the assigned trainings being completed while at work and had opened it so they could complete them at home. When asked who was responsible for keeping track of what was completed and not completed, the HR Manager indicated herself and the Education Nurse and that she had started last fall. The HR Manager indicated that a mass message goes out with reminders to complete, a report was run on a monthly basis and the staff was notified they had education to accomplish on a monthly basis. When queried why the CNA's were not completing them, the HR Manager indicated it had not been pushed, messages would indicate that if not completed the staff could be removed from the schedule but indicated they had not pulled staff off due to lack of completion of the in-services. The HR Manager was asked about the facility policy on the Employee Performance Evaluations. The HR Manager indicated that they were to be completed annually and it was the responsibility of the Care Coordinator, and then go to HR to be put into the staff's records. The HR Manager indicated the corporate office would run a report that would indicate who was due or overdue. The HR Manager indicated they had a change in Administrators, roles had changed and stated, they got lost in the mix as roles changed, they got missed, that explained the lack of annual evaluations being completed. A review of facility policy titled, Continuing Education Hours, revision date 1/2022, revealed, Policy: It is the policy of this facility to provide regular in-service education for facility staff. Purpose: .To verify the 12 -hours of annual continuing education requirements and validate the continued proficiency of the Certified Nurse Aide through demonstration of continued competency in the skills and techniques necessary to care for residents' needs . Certified Nursing Assistant Requirement's 42 CFR 483.75 (E)(8) 1. The facility will perform an annual performance review and clinical skill evaluation of each Certified Nursing Assistant at least on every 12 months. 2. Individual or group education will be based on these reviews and the in-service education will: a. Be sufficient to provide for the continuing competence of the nurse aides, and be no less than 12 hours per year .
Nov 2022 10 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Incontinence Care (Tag F0690)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #33 On 10/31/22, at 12:33 PM, Resident #33 was lying in their bed. They had a urinary catheter hooked to the bed frame....

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #33 On 10/31/22, at 12:33 PM, Resident #33 was lying in their bed. They had a urinary catheter hooked to the bed frame. The urine in the tubing was noted to have an orangish red color. There was a strong urine odor to the room. On 11/01/22, at 12:35 PM, an observation along with Nurse Y of Resident #33's catheter was observed. The catheter tubing had sediment and blood noted. Nurse Y was asked what they saw and Nurse Y stated, cloudy urine with sediment and Nurse Y was asked if they saw blood at all and Nurse Y stated, yes, it looks like bloody sediment. Nurse Y was asked to pull the blanket back for an observation of the catheter insertion site which was through the lower abdominal wall. The site had bloody drainage and no dressing noted. On 11/01/22, at 12:59 PM, Infection Control (IC) Nurse T entered Resident #33's room to assess their urine color and odor. IC Nurse T looked at the catheter bag and stated, they saw hematuria (blood in urine.) IC Nurse T assessed the catheter tubing and was asked what they saw and IC Nurse T stated, bloody sediment. IC Nurse T was asked if they smelled a strong urine odor in the room and IC Nurse T stated, yes, I will get ahold of the doctor. Most likely change the catheter and get a urine. On 11/02/22, at 3:30 PM, a record review of Resident #33's electronic medical record revealed a readmission on [DATE] with diagnosis of Urinary Tract Infection (UTI), MS and Hemiparesis. Resident #33 required extensive assistance with all Activities of Daily Living (ADL) and had severely impaired cognition. A review of the physician orders revealed Change indwelling catheter only as needed per physician orders based on clinical indicators such as infection, obstruction or sediment. Start Date 6/27/2022 . An added physician order to obtain a urine sample was added during survey of . Obtain UA (urinalysis) with culture if indicated one time only .Start Date 11/1/2022 . A review of the progress notes revealed 11/1/2022 14:59 (2:59 PM) . Suprapubic catheter was replaced this afternoon in compliance with facility protocol and quality measures as the previous indwelling catheter was no longer functioning as intended. Orders . for catheter replacement were followed, and the resident tolerated the procedure will. Catheter was placed, urine return was obtained, and catheter was stabilized to the proximal lower extremity. Urine specimen was obtained for culture and sensitivity . On 11/03/22, at 10:26 AM, The Director of Nursing (DON) was asked what the expectation of the nurse of a resident who has a urinary catheter and the DON stated, the expect the nurses assess the catheters. On 11/03/22, at 12:15 PM, a record review of the facility provided UA result for Resident #33 resulted the following: . Culture received . OUT OF RANGE RESULT REVIEW .UA COLOR ORANGE . UA APPEARANCE TURBID . UA BILIRUBIN SMALL . UA BLOOD LARGE . UA PROTEIN 100 . UA NITRITES POSITIVE . UA LEUKOCYTES ESTERASE LARGE . UA WBCS >100 . UA RBCS >100 . UA SQUAMOUS EPTHELIAL CELLS 10-25 . UA BACTERIA 4 + . Based on observation, interview, and record review, the facility failed to 1.) assess and monitor for urinary/catheter changes for Resident #33 and prevent facility acquired urinary tract infections for three (3) Residents (#9, #76, #95) resulting in the likelihood for bladder injury, cross contamination and facility acquired urinary tract infections requiring antibiotic therapies. Findings Include: Record review of facility 'Urinary Tract Infection; Catheter Associated UTI's (CAUTI's) Prevention & Surveillance Guidelines' policy dated 10/2011 revealed it is the policy of the facility to apply evidenced-based guidelines to alterable risk factors in the development of nosocomial Urinary Tract Infections (UTI's) . Resident #9: In an interview and observation on 10/31/22 at 10:27 AM with Resident #9 during the entrance tour of the survey revealed a catheter with large amount of urine, estimated over 1000cc hanging at the bedside with a leaf privacy flap. In an interview with Resident #9 about his catheter revealed about the catheter, the resident stated that it hurts sometimes and gets plugged up. Resident #9 stated that he had a Urinary Tract Infection (UTI) and it hurt and bleeds at times. Record review of Resident #9's Urinalysis lab results dated 10/25/2022 revealed a positive result. Record review of Resident #9's Medication Administration Record (MAR) for the month of October 2022, revealed that Keflex (antibiotic) 500mg oral was started for infection. Observation and interview on 11/02/22 at 07:51 AM of Resident #9 while lying in bed revealed Observed urinary catheter with a bag with privacy flap, bag is full 1300 cc and touching the floor. Resident #9 was able to raise his bed to get the catheter off the floor but left the bed up higher than usual. Resident #9 stated that no one (staff) has given him water yet or emptied his catheter bag. In an interview on 11/02/22 at 08:40 AM with the Director of Nursing (DON) was asked about the emptying of catheter bags? The DON stated that catheter bags should be emptied at the end of each shift. The first shift started at 6:00 AM, the state surveyor questioned the 1300 cc estimated amount in the catheter bag of Resident #9, and that the catheter bad was laying on the floor. The DON stated that the catheter bag should not be touching the floor and cross contamination was brought up from dirty floors to catheter bag, and no there should not be that much urine in the bag this early in the morning. The DON revealed that Resident #9's catheter bag has a filter due to his urine sediment is heavy in the urine and if the bag is full then the filter cannot filter out the sediment. In an interview on 11/02/22 at 01:48 PM with the Infection Control Preventionist (RN/ICP) T stated that Resident #9 did have a Urinary Tract Infection (UTI) with catheter in place. Record review of infection control logs revealed that in March 2022, Resident #9 did get a UTI culture was Proteus Mirabilis and E. Coli and had a catheter in place. Now, in October 2022 he has another UTI with Klebsiella pneumonia and was placed on Keflex. Yes, it was facility acquired. He has had repeat UTIs the catheter is changed when the physician orders it. We collect the urine sample with a sterile syringe, and we follow [NAME] 8th edition. In an interview on 11/02/22 at 4:21 PM with the Director of Nursing (DON) Follow up: The DON stated that she did go down to Resident #9's room, and you were right the catheter bag is 2000 cc bag and it did have 1300cc and was hanging low. His Certified Nurse Assistant (CNA) D was talked to about why it was not emptied. A foley bag It should be emptied 1 time a shift and this one was not. Record review on 11/03/22 at 09:03 AM of Certified Nurse Assistant (CNA) D paper form 'Performance review and Clinical Skills Check' dated 9/1/2022 and signed by the Infection Control Preventionist as checked off as Satisfactory. Resident #76: Record review of Resident #76's Minimum Data Set (MDS) quarterly dated 9/6/2022 revealed a [AGE] year-old female with brief interview of mental status of Zero. Resident #76's medical diagnosis included: hypertension, peripheral vascular disease, non-Alzheimer dementia, depression, psychotic disorder, weakness, difficulty walking, and low back pain were some of the diagnoses. Record review of section G: Functional status revealed toileting and personal hygiene were coded as #4 (total dependence- full staff performance every time #2 One-person physical assist. Section H: Bladder and Bowel: always incontinent of both urine and bowel. Record review on 11/01/22 at 4:32 PM of Resident #76's urinalysis dated 9/16/2022 result was positive. Record review of Resident #76's Medication Administration Record for the month of September 2022, Keflex 500mg oral three times a day was started on 9/18/2022 for urinary tract infection. In an interview on 11/0/22 at 01:35 PM with the Infection Preventionist T revealed that Resident #76's in September 2022 had a urinalysis cultured results of E. Coli and was put on Keflex antibiotic. The Infection Preventionist T revealed that this was a facility acquired Urinary Tract Infection, and that there was no Peri care education was done at that time. Resident #95: Record review of Resident #95's Minimum Data Set (MDS) quarterly dated 8/23/2022 revealed an [AGE] year-old female with brief interview of mental status of Zero. Resident #76's medical diagnosis included: coronary artery disease, hypertension, septicemia, urinary tract infections, non-Alzheimer dementia, anxiety, depression, and psychotic disorder were some of the diagnoses. Record review of section G: Functional status revealed toileting were coded as #3 (Extensive assistance- full staff provided weight bearing support) Support provided: coded #3 Two-person physical assist. Section H: Bladder and Bowel: frequently incontinent of both urine and bowel. Record review of Resident #95's progress notes revealed that in the month of July 2022 Resident #95 had a change of condition with lethargy. Record review of Resident #95's July 2022 Medication Administration Record (MAR) revealed on 7/28/2022 Resident #95 received Rocephin 1 gram Intramuscular. Record review of the Infection Control July antibiotic log revealed that there was record of the antibiotic injection noted. Record review of Resident #95's urinalysis on 7/29/2022 revealed positive for E. Coli and started antibiotic. Record review and interview on 11/02/22 at 01:42 PM with Infection Preventionist T revealed that Resident #95's had a facility acquired urinary tract infection, she was hospitalized , came a back to the facility with Peripheral Inserted Central Catheter (PICC) line and ertapenem intravenous (IV) antibiotic daily. The Infection Preventionist T stated that the organism was e. Coli. The state surveyor asked about the last facility Peri care education was given to staff. Infection Preventionist T stated that the 1st week of October 2022 with skills check week. Interview with Infection Preventionist T revealed that Resident #95 had a Urinary Tract Infection (UTI) in July 2022 with lethargy and hospitalization. The Urinalysis came back on 7/29/22 culture positive for E. Coli. Resident #95 came back from hospital stay in first week of August on Meropenem IV with PICC line. Infection Preventionist T stated that yes it was facility acquired. The Infection Preventionist T looked through large white binder for peri care education. There was none done, but it was covered in the October 2022 skills labs. There was no return demonstration observed of staff. Rocephin antibiotic 1 gram IM was given on 7/28/2022, but I didn't get it on the antibiotic log. The physician did a risk vs benefits note in the progress notes.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow up on call light complaints, answer call lights...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow up on call light complaints, answer call lights timely and with dignity for Resident #266 and resident council members, resulting in unmet care needs, feelings of frustration with the likelihood of ongoing feelings of frustration and feelings of their needs not getting met. Findings include. On 10/31/22, at 12:50 PM, an observation of room [ROOM NUMBER] (Resident #266's) call light outside in hallway was lit up. Nurse DD was standing at their medication cart in the hallway. On 10/31/22, at 1:00 PM, the call light remained activated for room [ROOM NUMBER]. There were three staff members observed entering the Room across the hall. On 10/31/22, at 1:09 PM, Nurse DD was observed outside room [ROOM NUMBER] donning their Personal Protection Equipment (PPE.) Nurse DD was asked if they planned to answer the call light for room [ROOM NUMBER] and Nurse DD stated, yes, and that it just went on. It was noted that no staff member checked on the resident in room [ROOM NUMBER] for the entire 19 minute period. On 11/2/22, at 10:00 AM, During Resident Council, the majority of resident council complained that their call lights are not always answered timely and that they have complained previously but feel nothing had been done. Resident council members made the following statements regarding the call light response times: You have to wait sometime 1 hour. I have waited 2 hours before. During shift change, you will sit in a wet diaper for 2 hours. During the night shift, you might as well give it up. Your light will be on and the aides will be laughing and visiting with each other in the hallway. They will come in cancel the light and then not come back. I have had accidents because they don't come. It depends on how short the aides are. You can vent but nothing gets done about it. The majority of resident council further complained that the aides often will give them a rude response when they do answer the call light and that quite often they will cancel the light and not return. Resident council members made the following statements regarding staff response while answering the call lights: I didn't see your call light on. What do you mean you've been waiting 2 hours, you can't even see the clock. They will say that's not my job. If they answer the light and its not their hall, they will say you have to wait for your aide. They say they're busy, but you can hear them laughing and visiting. They are good at canceling the light and not coming back. The resident council majority also voiced complaints they felt the facility did not always resolve their concerns. A review of the resident council meeting minutes for February 15, 2022 revealed Discussed follow-up to call light concern from November meeting . [NAME] residents state it is still an ongoing issue. A review of the Resident & Family Council Concern Report February 2022 revealed . [NAME] unit residents expressed concern about the length of call light response time. Resident stated it was not specific to any certain shift . Department response . CNA assignments were altered in an effort to more evenly distribute the work load . A review of the council meeting minutes for March 8, 2022 revealed . Old Business: Discussed DON response to call light concer and changes made to CNA assignments for them to be more readily available to residents. There was no notes regarding the call light issues being resolved. A review of the council meeting minutes for July 12, 2022 revealed . Concerns: Expressed concern over call light response times . concerns over staffing, and staff complaining about being understaffed in hallways/in front of residents . A review of the . concern report . Tuesday, July 12, 2022 revealed concern over call light response time. It is an issue on all there shifts, but more so on 3rd shift . Call light audit was completed to ensure lights are in proper working order. Spoke with nursing staff to relay council concerns . On 11/3/22, at 10:13 AM, the Director of Nursing (DON) was asked regarding the call light audit they did in response to the July resident council complaints and the DON stated, I did an audit on the functionality; if it works or not. Not the call light times. The DON was asked if they could do a call light audit for long call light wait times and the DON stated, Not that they know. The DON did not offer any other documentation that the long call light times were looked into further or followed up on.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0637 (Tag F0637)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete a comprehensive significant change Minimal Data set Assess...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete a comprehensive significant change Minimal Data set Assessment (MDS) including the Resident Assessment Instrument (RAI) process and update the comprehensive care plan for Resident #94, resulting in the likelihood of unmet care needs. Findings include. On 10/31/22, at 10:04 AM, Resident #94 was lying in their bed and complained that they don't need to be in the facility and had been wanting to move to an assisted living for quite some time now. She stated she had to wait for her social security to go through first. On 10/31/22, at 11:07 AM, Social Worker (SW) CC was interviewed regarding Resident #94's move/discharge to an assisted living home and SW CC stated, that she had a guardian. They are waiting on her social security to go through and the SW CC stated that they call the guardian weekly and still haven't had progress. On 10/31/22, at 3:30 PM, a record review of Resident #94's electronic medical record revealed an admission on [DATE] with diagnoses that included Cerebral infarction (stroke), Dysphagia following cerebral infarction, bipolar disorder, and right-side hemiplegia. Resident #94 has intact cognition although requested to have a guardian. Resident #94 was independent in most ADL's. A review of the Minimal Data set Assessment's revealed the following: 12/21/2021 Quarterly review . Section G . Bed Mobility . limited assistance . one person physical assist . Transfer limited assistance . one person physical assist . Walk in Room . extensive assistance . two persons physical assist . Dressing . limited assistance . one person physical assist . Toilet Use . extensive assistance . one person physical assist . 03/15/2022 Quarterly review . Section G . Bed Mobility . Independent . No setup or physical help from staff . Transfer . Independent . Walk in room . Independent . Dressing . Independent . Toilet Use . Independent . There was no significant change MDS completed for the increased ADL ability to independent in five categories for Resident #94 in March 2022. A review of the ADL care plan revealed Focus . has the potential for altered functional mobility and ADL's related to her history of CVA (stroke) with aphasia and right sided weakness . Interventions ADL's DEFINE INDIVIDUAL PREFERENCES: Set up and Assist (the resident) with ADL tasks, Encouraging her to do as much as possible. Give single tasks at a time so she is not overwhelmed. (the resident) has right sided weakness, place care items on left side so they are easily accessible. Date Initiated: 09/20/2021 Revision on: 09/21/2021 . On 11/2/22, at 10:30 AM, an interview with Unit Manager (UM) W was conducted regarding Resident #94's ADL ability and MDS's. UM W stated, that Resident #94 is independent and the most recent MDS they had completed for Resident #94 was her accurate ADL ability. UM W' stated, the nurse that did Resident #94's March quarterly MDS no longer works in the facility. On 11/2/22, at 10:45 AM, the Director of Nursing (DON) was asked what if the facility had a policy for completing MDS's and the DON stated, that the follow the RAI manual for all MDS's.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure 1 resident (Resident # 47) who received Dialysis out of the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure 1 resident (Resident # 47) who received Dialysis out of the facility had a Physician order for services of 2 residents reviewed for Hemodialysis, resulting in the likelihood of inconsistent care, interruption of life saving services and care, and no-payment for services leading to increased resident stress. Findings Include: Resident #47: Review of the Face Sheet, Diagnosis and Physician orders dated 10/19/22 to 11/1/22, care plans and Physician and Nursing progress notes dated 10/19/22 through 11/1/22, revealed Resident #67 was 79 years-old, admitted to the facility on [DATE], dependent on staff for Activities of Daily Living and moderately cognitively impaired. The residents diagnosis included, anemia (low blood iron), weakness, acute respiratory failure, heart failure, muscle weakness, high blood pressure, diabetes, anxiety, depression and end stage renal failure. The reisdnet had received Hemodialysis services out of facility since admission (on 10/19/22), with no Physician order for services. Review of Resident #47's Electronic Medical Record (EMR) dated 10/19/22 through 11/1/22, revealed no documentation of a Physician order for dialysis services until this surveyor requested an order (on 11/1/22). Review of the Physician order dated 11/1/22, for dialysis stated (Resident #47) is dependent upon Hemodialysis, her current scheduled days are Tuesday/Thursday/Saturday-chair time 10:50 a.m. There was no Physician order for dialysis dated 10/19/22 through 11/1/22. The reisdnet had received Dialysis treatments starting on 10/19/22. During an interview done on 11/1/22 at 8:45 a.m., Clinical Support, RN K stated I would have expected it to be (an order for dialysis services in the EMR). They (Nursing staff) did not carry the order over to the order section. During an interview done on 11/1/22 at approximately 3:00 p.m., the Director of Nursing/DON said there should have been an order in Resident #47's EMR for Dialysis treatments; she had been going to the Dialysis center since admission three times a week (on 10/19/22). Review of the residents Acute Condition (dated 9/14/22) and Hemodialysis (dated 9/14/22) care plans revealed the resident was dependent on Hemodialysis and had been going out of the facility 3 times a week since admission for services. Review of the facility Dialysis Communication Policy dated 2021, the facility was responsible for all coordination and communication of any dialysis services (including obtaining a Physician order for services). Review of the facility Health Care Practitioner Services Agreement dated 2018, revealed the facility Physician was responsible for all medical and acute care regarding resident in house. This includes giving orders for life dependent services (including Hemodialysis).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide ambulation assistance as ordered for one (Resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide ambulation assistance as ordered for one (Resident #53), resulting in the feeling of being uncared for and with the likelihood of decreased ambulation ability. Findings include. On 10/31/22, at 9:56 AM, Resident #53 was sitting in their wheelchair in their room. They complained that they were supposed to walk three times a week with their brace on but that doesn't happen. Resident #53 was asked why, and she stated because there is nobody that wants to walk me. Resident #53 further offered that her brace is too heavy to put on herself and she needs two staff members to help her stand and walk. On 10/31/22, at 2:56 PM, a record review of Resident #53's electronic medical record revealed an admission on [DATE] with diagnoses that included Major Depressive Disorder, Anxiety Disorder, Muscle Weakness and Cerebral Infarction. Resident #53 required assistance with Activity of Daily Living (ADL's) and had intact cognition. A review of the altered functional mobility care plan revealed . AMBULATION: 2 PA (person assist) with left KAFO and FWW, WC to follow Date Initiated: 01/13/2021 Revision on: 07/08/2022 . Restorative: 100 ft (feet) 3x/week (times a week) or daily as tolerated. Ambulate with front wheel walker with KAFO brace on LLE (left lower extremity) and 2PA . Date Initiated: 03/29/2022 Revision on: 07/08/2022 . A record review of the Task: Restorative-Ambulation Look Back revealed that from 10/4/2022 through 10/13/2022 the resident did not receive any ambulation assistance and the resident only refused one time in that time.From 10/22/2022 through 10/31/2022 revealed only one time the staff assisted with ambulation with the resident only refused one time. On 11/01/22, at 12:12 PM, an observation of Resident #53 being assisted by Unit Manager W and CNA X was conducted. After readjusting twice and five minutes Resident #53's brace was correctly placed to her entire leg. Resident #53 was assisted to her feet by UM W and began to ambulate out into the hallway with CNA X following behind with the wheelchair. CNA X was asked if they work with Resident #53 often and CNA X stated, yes. CNA X was asked if they helped Resident #53 ambulate the previous day and CNA X stated, no, she didn't have enough time. On 11/01/22, at 4:00 PM, Resident #53 was in their room and had complained that they never get help with walking three times a week and offered that the staff will often say they don't have enough time. Resident #53 stated that the excused they use are: I'm going on break. I'm going to lunch. I will help you when I get back. I don't have enough time. Resident #53 offered that it made her feel left out and as if the staff don't care about her. On 11/02/22, at 9:02 AM, The Director of Nursing (DON) was interviewed regarding the facility restorative program and the DON offered that the therapy director had recently retrained the staff on performing ranging of motion and with an unusual brace or splint they will educate the normal care givers.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0694 (Tag F0694)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to measure arm circumference and change a Midline Cathete...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to measure arm circumference and change a Midline Catheter dressing appropriately for one (Resident #105) of one residents reviewed for Midline catheter care, resulting in the likelihood of infection and increased edema going unnoticed and untreated. Findings include. On 10/31/22, at 12:43 PM, Resident #105 was sitting in their wheelchair. They had an occlusive dressing to the inside of their right upper arm that was dated 10/25/22. There was an antibiotic disc noted under the occlusive dressing that appeared to be fully covered in dried blood. The antibiotic disc was covering the insertion site. On 10/31/22, at 3:30 PM, a record review of Resident #105's electronic medical record revealed a readmission on [DATE] with a short hospital stay that required a catheter for antibiotics administration for a Urinary Tract Infection. A review of the Medication Administration Record revealed no documented measurements of the arm circumference or catheter length from site to hub. A review of the Treatment Administration Record revealed Change Midline dressing using sterile technique. Once a week every 7 day (s) for Midline access . There was no documented measurements of the arm circumference or catheter site to hub. A review of the progress notes revealed the following: 10/27/2022 13:34 (1:34 PM) . Dependent edema to RUE (right upper extremity) Midline to RUE, with clean intact dressing. NP (nurse practitioner) notified of edema to RUE, Doppler ordered. Midline flushes . 10/27/2022 21:52 (9:52 PM) Health Care Practitioner Note . edema RUE/midline in place . p.) as above US (ultrasound) RUE r/o (rule out) DVT (deep vein thrombus/blood clot) at midline site . 10/28/2022 12:54 . Midline remains in place to RUA (right upper arm) Dressing clean and dry. Midline flushes. Does not draw . On 11/01/22, at 3:53 PM, an observation along with Nurse BB of Resident #105's sterile dressing change was conducted. Nurse BB donned gloves, cleaned the bedside table, removed and discarded the gloves. Nurse BB then donned a new pair of gloves without performing hand hygiene. Nurse BB then opened up the sterile dressing tray, pulled out a surgical mask and placed it on the resident with their gloved hands. Nurse BB then pulled out the sterile gloves opened them up then stopped. Nurse BB then changed their gloves (with non-sterile gloves from the bathroom) without performing hand hygiene. Nurse BB with their gloved hands dug inside the sterile dressing kit and pulled out a small gauze pad. Nurse BB was asked what they planned to do with the gauze pad and Nurse BB stated, so I don't touch it with my gloved hands. Nurse BB then began pulling off the dressing from the insertion site towards the end of the catheter hub which exposed the insertion site. Nurse BB removed the antibiotic disc which was dark in color and had been saturated with blood and dried. Nurse BB then entered the sterile package again with their dirty gloves and stated, I'm just thinking what I can use if the kit doesn't come with it. Nurse BB continued to remove the occlusive dressing pulling it away from the insertion site and pulling it off the securement device ripping part of the securement device off. Nurse BB was asked if they had a new securement device to use and Nurse BB stated, no the kits don't come with it. Nurse BB used the gauze pad to hold onto the catheter as they pulled off the old dressing completely. Nurse BB then removed their gloves and donned the sterile gloves without performing hand hygiene. Pulled out the alcohol swab kit opened it up and placed all the three swabs on top of the package. Nurse BB took the first swab and wiped clockwise around the insertion site from approximately 9:00 PM to 4:00 PM, in a fast motion and discarded. Nurse BB grabbed the second swab and wiped in clockwise rotation in the same motion approximately 1 centimeter (cm) outside the insertion site and discarded. Nurse BB then used the third swab and wiped in a clockwise rotation approximately 2 cm's outside the insertion site all totaling approximately 10 seconds. Nurse BB then grabbed a gauze from the sterile package and wiped the area they had just cleaned with the gauze. Nurse BB was asked why they wiped the area with a gauze pad and Nurse BB stated, to see what I'm looking at. Nurse BB removed a paper measuring tape from the sterile kit, measured from the insertion site to the hub which was 12 cm's and then placed the sterile occlusion dressing over top of the insertion site. There was no new antibiotic disc nor a sterile securement device. The insertion site had a dried scab around the catheter insertion site and there was approximately a 1 cm area of redness noted around the scabbed area. The nurse did not measure the arm circumference. On 11/3/22, at 11:00 AM, a record review of the facility provided procedure Dressing Change for Midline Catheters revealed . Purpose . To maintain the integrity of the midline catheter and minimize the risks of local and systemic infections . Procedure . Perform hand hygiene. 4. Assemble equipment and open packages. 5. Apply non-sterile gloves. 7. Open dressing kit using aseptic technique. 8. Put on mask. 9. Stabilize the catheter and removed old dressing from site and dispose of in plastic bag. 10. Remove the ster-strip if used to stabilize the catheter. 11. Remove non-sterile gloves and dispose of in plastic bag. Perform hand hygiene. 12. Apply sterile gloves. 13. Inspect the site for edema, erythema, bleeding, or exudate. 14. Measure and document length of exposed catheter from exit site to catheter hub, to check for catheter migration. 15. Clean area around catheter with an alcohol swab stick. Move in a circular motion from catheter site outward covering a 4 inch diameter area. Repeat with the other two (2) alcohol swabs sticks. Allow alcohol to air dry. 16. Repeat step 15 with the three (3) betadine swab sticks. Allow betadine to air dry. 17. Position catheter in the direction fo the vein and secure the catheter with a steri-strip straight across the wings of the catheter, if sutures are not in place. 18. Apply a sterile transparent dressing over insertion site and down to the distal edge of the catheter wing . 27. Document the following information in patient's medical record: Appearance of site. Procedure performed. Length of catheter extending form site. Upper arm circumference. Patient's tolerance of procedure. Patient teaching .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to 1) operationalize the Infection Control Program for su...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to 1) operationalize the Infection Control Program for surveillance of infection control data for Urinary Tract Infections; 2) failed to wear Personal Protective Equipment (PPE) properly during a COVID-19 outbreak, and 3) failed to perform hand hygiene during donning PPE, resulting in an ongoing COVID-19 outbreak, ongoing facility wide Urinary Tract Infections, cross contamination with the likelihood of ongoing infections within the facility. Findings include On 10/31/22, at 12:11 PM, Activities Director GG entered the conference room wearing an N95 respirator. Both the straps were down behind their neck. On 10/31/22, at 1:09 PM, Nurse DD was observed donning PPE outside room [ROOM NUMBER]. Nurse DD had a surgical mask on along with a face shield. Nurse DD donned a gown, donned gloves, removed their face shield and placed it on top of the PPE caddy then removed their face mask and donned an N95 respirator all with their gloves on. Nurse DD then picked up the face shield and put it back on, knocked on the door and entered the room. There was no hand hygiene performed. On 11/01/22, at 8:45 AM, CNA Z had a surgical mask and face shield on prior to donning an isolation gown and gloves outside room [ROOM NUMBER]. CNA Z entered room [ROOM NUMBER] ( a COVID-19 positive isolation room) without donning an N95 respirator. On 11/01/22, at 8:53 AM, CNA Z exited room [ROOM NUMBER], removed their surgical mask and donned an N95 prior to returning into the room. On 11/1/22, at 9:00 AM, CNA FF was observed near a residents room with their N95 bottom strap dangling loose under their chin. On 11/1/22, at 12:32 PM, CNA FF was observed near a residents room with their N95 bottom mask strap danglin loose under their chin. On 11/1/22, at 12:51 PM, CNA HH was observed entering a residents room with their facial vizor up with their eyes exposed. On 11/02/22, at 11:06 AM, CNA II was observed entering a residents room wearing an N95 with both straps down around the back of their neck. On 11/02/22, at 12:11 PM, COTA JJ was observed with wearing an N95 with both straps down around the back of their neck. On 11/02/22, at 3:10 PM, Infection Control task was conducted along with IC Nurse T. A review of the staff vaccination list for COVID-19 vaccination revealed that Activities Director GG had not been vaccinated for COVID-19. IC Nurse T was alerted that the staff member was observed not wearing their N95 correctly and IC Nurse T stated, if staff are not fully vaccinated for COVID-19, they must wear an N95 at all times. IC Nurse T was alerted of numerous inappropriate PPE observations during the survey. A review of the COVID-19 line listing revealed that on 10/27/22 a resident was admitted from the hospital and tested positive the next day for COVID-19. Since 10/27/22, there had been four additional resident cases and four staff cases of COVID-19 and per IC Nurse T the facility was in a COVID-19 outbreak. IC Nurse T was asked what her expectation was of her staff to wear PPE properly and perform hand hygiene and IC Nurse T stated, that they had performed an ICAR for a COVID-19 outbreak in April of 2022 and had numerous PPE and Hand Hygiene Audits for review. A record review of the audits revealed the last audit was conducted on 9/9/22. IC Nurse T did not have any audits for the month of October for review. A review of the facility infections/line listings for the year of 2022 along with IC Nurse T was conducted which revealed 3 Facility Acquired (FA) UTI's in April; 3 FA UTI's in May,2022; 4 FA UTI's in June; 11 FA UTI's in July; 6 FA UTI's in August and 5 FA UTI's in September. IC Nurse T was asked what education they had done regarding the Urinary Tract infections ongoing in the facility and IC Nurse T offered that they started an education for Peri-care that day. IC Nurse T was asked to look through their audits and education and provide the most recent return demonstration education on peri-care and IC Nurse T stated, I honestly don't think there's been one done this year. IC Nurse T was asked if they were aware of the UTI problem in the facility and IC Nurse T stated, that they were watching the infection rate but it seemed to go up one month and then down the next. IC Nurse T stated, that they took the UTI infection rate to QAPI but had not done any additional education regarding the UTI problem. IC Nurse T further offered that they cumulated the UTI data into a rate and the facility UTI rate goal is between 2.6 % and 7.1 %. IC Nurse T stated that 5 UTI's in a month is not bad and that it usually is the same residents. IC Nurse T asked if they had created a hypothesis on the UTI problem and IC Nurse T stated, No, but planned to do a project on the UTI's but had been busy with COVID-19, flu vaccines, antibiotic stewardship and that was time consuming. On 11/03/22, at 10:13 AM, the Director of Nursing (DON) was asked if they were aware of the UTI problem in the building and the DON stated, yes, I talked to (IC Nurse) about that yesterday. The DON was asked if they discuss the UTI rate in QAPI and the DON stated, yes we go over how many there were. The DON was asked seemed that the facility had 11 UTI's in the month of July; wouldn't they expect the IC Nurse to do audits on peri care, observations or something to figure out why so many UTI's and the DON stated, Yes. A record review of the facility provided Infection Prevention and Control Plan Policy & Procedure Effective: March 2020 revealed . To promote a functional coordinated process to minimize the risk of endemic and epidemic Healthcare Associated Infections (HAI) in residents . Surveillance includes HAI's among staff and residents. Infections are monitored when a treatment plan is ordered by a Health Care Practitioner . A collaborative corrective action plan is formulated when surveillance and / or evaluation detects an area of concern or opportunity for improvement . Surveillance data may prompt auditing of specific procedures and / or thorough infection control assessment . Record review of facility 'Urinary Tract Infection; Catheter Associated UTI's (CAUTI's) Prevention & Surveillance Guidelines' policy dated 10/2011 revealed it is the policy of the facility to apply evidenced-based guidelines to alterable risk factors in the development of nosocomial Urinary Tract Infections (UTI's) . (13.) Performance measures: (a.) Catheter associated urinary tract infections are tracked and trended separately using criteria identified in this policy for placement and care of an indwelling catheter. (b.) Urinary Tract Infections are tracked and trended according to the criteria identified in the classification and identification policy A four-month record review look back of facility infection control line listing log revealed: July 2022 a total of 12 urinary tract infections with 11 being nosocomial (facility in house acquired). August 2022 a total of 8 urinary tract infections with 6 being nosocomial (facility in house acquired). September 2022 a total of 7 urinary tract infections with 4 being nosocomial (facility in house acquired). October 2022 a total of 10 urinary tract infections with 8 being nosocomial (facility in house acquired). There were/was no peri care staff education provided by the facility until the annual skills check/performance evaluation event the first week of October 2022. Resident #9: In an interview and observation on 10/31/22 at 10:27 AM with Resident #9 during the entrance tour of the survey revealed a catheter with large amount of urine, estimated over 1000cc hanging at the bedside with a leaf privacy flap. In an interview with Resident #9 about his catheter revealed about the catheter, the resident stated that it hurts sometimes and gets plugged up. Resident #9 stated that he had a Urinary Tract Infection (UTI) and it hurt and bleeds at times. Record review of Resident #9's Urinalysis lab results dated 10/25/2022 revealed a positive result. Record review of Resident #9's Medication Administration Record (MAR) for the month of October 2022, revealed that Keflex (antibiotic) 500mg oral was started for infection. Observation and interview on 11/02/22 at 07:51 AM of Resident #9 while lying in bed revealed Observed urinary catheter with a bag with privacy flap, bag is full 1300 cc and touching the floor. Resident #9 was able to raise his bed to get the catheter off the floor but left the bed up higher than usual. Resident #9 stated that no one (staff) has given him water yet or emptied his catheter bag. In an interview on 11/02/22 at 08:40 AM with the Director of Nursing (DON) was asked about the emptying of catheter bags? The DON stated that catheter bags should be emptied at the end of each shift. The first shift started at 6:00 AM, the state surveyor questioned the 1300 cc estimated amount in the catheter bag of Resident #9, and that the catheter bad was laying on the floor. The DON stated that the catheter bag should not be touching the floor and cross contamination was brought up from dirty floors to catheter bag, and no there should not be that much urine in the bag this early in the morning. The DON revealed that Resident #9's catheter bag has a filter due to his urine sediment is heavy in the urine and if the bag is full then the filter cannot filter out the sediment. In an interview on 11/02/22 at 01:48 PM with the Infection Control Preventionist (RN/ICP) T stated that Resident #9 did have a Urinary Tract Infection (UTI) with catheter in place. Record review of infection control logs revealed that in March 2022, Resident #9 did get a UTI culture was Proteus Mirabilis and E. Coli and had a catheter in place. Now, in October 2022 he has another UTI with Klebsiella pneumonia and was placed on Keflex. Yes, it was facility acquired. He has had repeat UTIs the catheter is changed when the physician orders it. We collect the urine sample with a sterile syringe, and we follow [NAME] 8th edition. In an interview on 11/02/22 at 4:21 PM with the Director of Nursing (DON) Follow up: The DON stated that she did go down to Resident #9's room, and you were right the catheter bag is 2000 cc bag and it did have 1300cc and was hanging low. His Certified Nurse Assistant (CNA) D was talked to about why it was not emptied. A foley bag It should be emptied 1 time a shift and this one was not. Record review on 11/03/22 at 09:03 AM of Certified Nurse Assistant (CNA) D paper form 'Performance review and Clinical Skills Check' dated 9/1/2022 and signed by the Infection Control Preventionist as checked off as Satisfactory. Resident #76: Record review of Resident #76's Minimum Data Set (MDS) quarterly dated 9/6/2022 revealed a [AGE] year-old female with brief interview of mental status of Zero. Resident #76's medical diagnosis included: hypertension, peripheral vascular disease, non-Alzheimer dementia, depression, psychotic disorder, weakness, difficulty walking, and low back pain were some of the diagnoses. Record review of section G: Functional status revealed toileting and personal hygiene were coded as #4 (total dependence- full staff performance every time #2 One-person physical assist. Section H: Bladder and Bowel: always incontinent of both urine and bowel. Record review on 11/01/22 at 4:32 PM of Resident #76's urinalysis dated 9/16/2022 result was positive. Record review of the September 'Infection Control Resident Surveillance' line listing form noted Resident #76 on 9/13/2022 to have signs and symptoms of pain, urgency and a positive urine dip, culture of E. Coli and was started on Keflex 500 mg three times daily for urinary tract infection. Record review of Resident #76's Medication Administration Record for the month of September 2022, Keflex 500mg oral three times a day was started on 9/18/2022 for urinary tract infection. In an interview on 11/0/22 at 01:35 PM with the Infection Preventionist T revealed that Resident #76's in September 2022 had a urinalysis cultured results of E. Coli and was put on Keflex antibiotic. The Infection Preventionist T revealed that this was a facility acquired Urinary Tract Infection, and that there was no Peri care education was done at that time. Resident #95: Record review of Resident #95's Minimum Data Set (MDS) quarterly dated 8/23/2022 revealed an [AGE] year-old female with brief interview of mental status of Zero. Resident #76's medical diagnosis included: coronary artery disease, hypertension, septicemia, urinary tract infections, non-Alzheimer dementia, anxiety, depression, and psychotic disorder were some of the diagnoses. Record review of section G: Functional status revealed toileting were coded as #3 (Extensive assistance- full staff provided weight bearing support) Support provided: coded #3 Two-person physical assist. Section H: Bladder and Bowel: frequently incontinent of both urine and bowel. Record review of Resident #95's progress notes revealed that in the month of July 2022 Resident #95 had a change of condition with lethargy. Record review of Resident #95's July 2022 Medication Administration Record (MAR) revealed on 7/28/2022 Resident #95 received Rocephin 1 gram Intramuscular. Record review of the Infection Control July antibiotic log revealed that there was record of the antibiotic injection noted. Record review of Resident #95's urinalysis on 7/29/2022 revealed positive for E. Coli and started antibiotic. Record review and interview on 11/02/22 at 01:42 PM with Infection Preventionist T revealed that Resident #95's had a facility acquired urinary tract infection, she was hospitalized , came a back to the facility with Peripheral Inserted Central Catheter (PICC) line and ertapenem intravenous (IV) antibiotic daily. The Infection Preventionist T stated that the organism was e. Coli. The state surveyor asked about the last facility Peri care education was given to staff. Infection Preventionist T stated that the 1st week of October 2022 with skills check week. Interview with Infection Preventionist T revealed that Resident #95 had a Urinary Tract Infection (UTI) in July 2022 with lethargy and hospitalization. The Urinalysis came back on 7/29/22 culture positive for E. Coli. Resident #95 came back from hospital stay in first week of August on Meropenem IV with PICC line. Infection Preventionist T stated that yes it was facility acquired. The Infection Preventionist T looked through large white binder for peri care education. There was none done, but it was covered in the October 2022 skills labs. There was no return demonstration observed of staff. Rocephin antibiotic 1 gram IM was given on 7/28/2022, but I didn't get it on the antibiotic log. The physician did a risk vs benefits note in the progress notes.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure resident dignity by 1) not ensuring 1 resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure resident dignity by 1) not ensuring 1 resident (Resident #2) call light was within reach, 2) not ensuring 1 resident's (Resident #61) gait belt was removed after a transfer and put in their room, and 3) not ensure 1 resident's (Resident #166) urinary catheter bag was in a privacy bag and was not on the floor, of a sample of 30 residents reviewed for dignity, resulting in, the likelihood for decreased self-esteem, feelings of ashamed and embarrassment with the potential for isolation and decreased socialization. Findings Include: Review of the facility Resident [NAME] of Rights (un-dated), revealed each resident should be treated with full recognition of his or her dignity and individuality. Resident #2: Review of the Face Sheet, and Electronic Medical Record dated 3/19 to 11/1/22, revealed Resident #2 was 58 years-old, and admitted to the facility on [DATE]. The resident's diagnosis included, Cerebral Palsy, contractures, fracture of the left Tibia, convulsions with a history of falls. Observation was made on 10/31/22 at 10:12 a.m., of the resident in his bed with his call light placed in his top bedside tables drawer. He was unable to reach it when requested by this surveyor. During an interviewed done on 10/31/22 at 10:13 a.m., Occupational Therapist J stated, the call light definitely should not be in his drawer, he can't reach it. During an interview done on 11/1/22 at approximately 3:00 p.m., the Director of Nursing said all resident call lights needed to be within reach. Resident #61: Review of the Face Sheet and EMR dated 4/19 through 11/1/22, revealed Resident #61 was 87 years-old, admitted to the facility on [DATE]. The residents diagnosis included, muscle wasting, weakness, vertigo (dizziness) and Dementia with severe decreased cognition. Observation was made on 10/31/22 at 10:04 a.m., of Resident #61 sitting in his wheelchair, alone in hallway. He was very confused and he had a pink and blue stripped gait belt strapped on him at the time; no staff was around him. When this surveyor asked the resident to remove the gait belt, he was unable to understand and could not remove it. During an interview done on 10/31/22 at 10:07 a.m., CNA Q stated, you are supposed to take it (the gait belt) off, he just came from therapy. I am going to take it off. During an interview done on 10/31/22 at 10:14 a.m., Physical Therapist Assistant/Director of Rehab U stated, Before we leave the gym or after transferring then we take it off, before the treatment secession if completed. During an interview done on 11/1/22 at approximately 3:00 p.m., the Director of Nursing said all gait belts should not be left on, it's considered a restraint. Resident #166: Review of the Face Sheet and EMR dated 10/22 through 11/1/22, revealed Resident #166 was [AGE] years old, and admitted to the facility on [DATE]. The resident's diagnosis included, heart failure, diabetes, Pressure Ulcers, and she had a urinary catheter placed. Observation was made on 10/31/22 at 10:31 a.m., of Resident #166 in her bed. The resident had a urinary catheter placed and the catheter bag was sitting on the floor. The residents catheter bag was not placed in a privacy bag for daintily. The resident's Foley catheter bag should not be on the floor due to cross contamination with the possibility of a urinary tract infection. During an interview done on 10/31/22 at 10:33 a.m., Nursing Assistant/CNA I stated, It's my room, the catheter should be in the privacy bag, I will put it in the bag now. CNA I said the residents catheter bag should not have been on the floor. During an interview done on 11/3/22 at 7:12 a.m., Nurse, LPN R said all urinary catheter bags are supposed to be in a privacy bag. During an interview done on 11/1/22 at approximately 3:00 p.m., the Director of Nursing said all urinary catheter bags should not be on the floor and they needed to be in a privacy bag for resident dignity. During an interview done on 11/3/22 at 8:40 a.m., Infection Control Nurse, RN T said urinary catheters were not to be on the floor and should be in a privacy bag for resident dignity. Review of the facility Urinary Tract Infection; Catheter Associated UTI's Prevention & Surveillance Guidelines policy dated 2011, stated Collection bags should be kept below the level of the bladder touching the floor should be avoided.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

On 11/1/22, at 08:55 AM, an observation of a medication cart just inside the hallway entrance to the 50's rooms and just off the main corridor was conducted. The lock to the medication cart was observ...

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On 11/1/22, at 08:55 AM, an observation of a medication cart just inside the hallway entrance to the 50's rooms and just off the main corridor was conducted. The lock to the medication cart was observed in the unlock position. The medication cart was unattended and unlocked for 7 minutes in total. The cart was just inside the hallway near the main corridor where it was noted numerous staff walking past the unlocked cart. On 11/1/22, at 9:02 AM, Nurse AA was observed walking onto the unit from the end of the hallway and had walked behind the nurses station. At the same time, the Unit Manager (UM) W was observed walking up to the unlocked medication cart pushing in the lock mechanism and then quickly walking away down the hall. On 11/1/22, at 9:05 AM, Nurse AA was asked how long she was off the unit and Nurse AA stated, about five minutes. Nurse AA was alerted that the medication cart was observed unattended and unlocked for 7 minutes and Nurse AA then changed her response to about 7 minutes. Based on observation, interview and record review, the facility failed to 1) ensure 2 (Central Long cart, East Short Hall cart), of 6 medication carts were clean and sanitary, and 2) ensure 1 medication cart (West Long Hall cart) of 6 medication carts were fully secured when staff was not in attendance (not locking medication cart), resulting in the likelihood of cross contamination and unsecured medications leading to missing medications. Findings Include: Observation made on 10/31/22 at 10:43 a.m., Central Long Hall medication cart (accompanied by Nurse V) revealed, crushed medications, dust and pieces of paper in drawer #2, and dried Milk of Magnesia/MOM in drawer #4. During an interview done on 10/31/22 at 10:45 a.m., Nurse V stated They (facility medication carts) should be cleaned, wiped down on nights. During a second observation done on 11/1/22 at 11:41 a.m., East Short Hall medication cart (accompanied by Nurse, RN G) revealed, dried MOM, pieces of paper and crushed medications in drawer #4. During an interview done on 11/1/22 at 11:41 a.m., Nurse G stated the carts (medication carts) should be cleaned by all the Nurse's. During an interview done on 11/1/22 at 11:45 a.m., Nurse Clinical Coordinator RN, B stated The Nurse's care for their own cart (medication cart), the Nurse's clean the carts. During a third observation done on 11/3/22 at 6:50 a.m., (accompanied by Nurse LPN R) Central Long medication cart was again (for the second time) found to have crushed medications, dust and pieces of paper in drawer #2, and dried Milk of Magnesia/MOM in drawer #4. Review of the facility Medication Storage & Stability policy dated April, 2011, stated Purpose: To ensure residents safety and medication efficacy through appropriate storage, handling and disposition of medication. Medications storage areas are kept clean.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to ensure to 1) maintain food preparation and kitchen equipment in a sanitary and god working condition and 2) ensure use-by date...

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Based on observation, interview and record review, the facility failed to ensure to 1) maintain food preparation and kitchen equipment in a sanitary and god working condition and 2) ensure use-by dates are on prepared or opened foods per facility policy, resulting in an increased potential for food borne illness, with the potential to affect a census of 107 residents who consumed oral nutrition, staff and visitors. Findings Include: Review of the U.S. Public Health Service 2009 Code, as adopted by the Michigan Food Law, effective October 1, 2012, directs that equipment cleaning frequency is to be throughout the day at frequency necessary to prevent recontamination of equipment and utensils. Physical facilities shall be cleaned as often as necessary to keep them clean. The following observations were made on 10/31/22 at 9:30 a.m. through 10:15 a.m., during the kitchen tour accompanied by the Dietary Manager L and the East Nourishment room: -At 9:50 a.m., the resident microwave was found to have dried food particles inside on the top, sides and bottom. -At 9:51 a.m., the Robot Coupe that was covered, clean and ready for use was found to have dried on food particles and dust on the outside of the food container and top. -At 9:52 a.m., the plate warmer was observed to have food crumbs on the top near clean plate's. -At 9:54 a.m., the floor under the stove was observed to be excessively dirty with food, papers and dust under it. During an interview done on 10/31/22 at 9:54 a.m., Dietary Manager L stated, we are waiting for maintenance to pull it out to clean it. -At 9:55 a.m., the clean and ready for use large can opener was observed to have paint chipping off the blade area; which come in contact with food when in use. -At 9:57 a.m., the large covered clean and ready for use meat slicer was observed to have dried on food particles near the blade. -At 9:58 a.m., in the refrigerator was observed two shelves of prepared foods; the shelf's did not have any dates on them. During an interview done on 10/31/22 at 9:58 a.m., Dietary Manager L said staff was supposed to write the date they were prepared on the clear wrap around the shelves. Observation made on 10/31/22 at 10:00 a.m., through 10:15 a.m., of the East Nourishment Room: -At 10:05 a.m., in the resident refrigerator was found two chicken salad sandwiches dated 10/29/22 and 10/30/22; neither had been given to Resident (Resident #54). Neither of these sandwiches had a use-by date on them. During an interview done on 10/30/22 at 10:06 a.m., the Administrator said staff were supposed to date all food items in the refrigerator with a made date and a use-by date. During an interview done on 11/3/22 at approximately 10:00 a.m., Registered Dietitian P stated They (Dietary Staff) it (foods) on the clear plastic wrap, rack and cover. They are supposed to put the date it was made and a use-by date. The Cooks and the Aides (Dietary Aids) are to clean the floor twice daily. Review of the facility Food Supply Storage & Dating policy dated 2017, stated The use-by date is the last date a food can be consumed. The Food Keeper; 4th edition USDA, Cornell University is used as reference for the discarded dates of food items in relation to the opened on date.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 39% turnover. Below Michigan's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 4 harm violation(s), $56,673 in fines. Review inspection reports carefully.
  • • 30 deficiencies on record, including 4 serious (caused harm) violations. Ask about corrective actions taken.
  • • $56,673 in fines. Extremely high, among the most fined facilities in Michigan. Major compliance failures.
  • • Grade F (20/100). Below average facility with significant concerns.
Bottom line: Trust Score of 20/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Maple Woods Manor's CMS Rating?

CMS assigns Maple Woods Manor an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Michigan, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Maple Woods Manor Staffed?

CMS rates Maple Woods Manor's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 39%, compared to the Michigan average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Maple Woods Manor?

State health inspectors documented 30 deficiencies at Maple Woods Manor during 2022 to 2025. These included: 4 that caused actual resident harm and 26 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Maple Woods Manor?

Maple Woods Manor is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE PEPLINSKI GROUP, a chain that manages multiple nursing homes. With 151 certified beds and approximately 108 residents (about 72% occupancy), it is a mid-sized facility located in Clio, Michigan.

How Does Maple Woods Manor Compare to Other Michigan Nursing Homes?

Compared to the 100 nursing homes in Michigan, Maple Woods Manor's overall rating (2 stars) is below the state average of 3.1, staff turnover (39%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Maple Woods Manor?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Maple Woods Manor Safe?

Based on CMS inspection data, Maple Woods Manor has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Michigan. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Maple Woods Manor Stick Around?

Maple Woods Manor has a staff turnover rate of 39%, which is about average for Michigan nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Maple Woods Manor Ever Fined?

Maple Woods Manor has been fined $56,673 across 2 penalty actions. This is above the Michigan average of $33,646. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Maple Woods Manor on Any Federal Watch List?

Maple Woods Manor is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.