Greenfield Rehab and Nursing Center

3030 Greenfield Ave, Royal Oak, MI 48073 (248) 288-6610
For profit - Limited Liability company 105 Beds OPTALIS HEALTH & REHABILITATION Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#281 of 422 in MI
Last Inspection: July 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Greenfield Rehab and Nursing Center has received a Trust Grade of F, indicating a poor rating with significant concerns about the quality of care provided. It ranks #281 out of 422 nursing facilities in Michigan, placing it in the bottom half of all facilities in the state, and #18 out of 43 in Oakland County, meaning there are only a few better options nearby. The facility is showing improvement, with the number of issues decreasing from 34 in 2024 to 20 in 2025, but it still has a high staff turnover rate of 64%, which is concerning compared to the state average of 44%. They have faced serious fines totaling $151,619, which is higher than 91% of Michigan facilities, suggesting ongoing compliance issues. Specific incidents include a failure to adequately monitor a resident's condition, leading to a delay in treatment that resulted in death, and two separate cases where residents eloped from the facility, one of whom sustained serious injuries. While the facility has excellent quality measures, the numerous critical incidents and poor staffing ratings are significant weaknesses that families should consider.

Trust Score
F
0/100
In Michigan
#281/422
Bottom 34%
Safety Record
High Risk
Review needed
Inspections
Getting Better
34 → 20 violations
Staff Stability
⚠ Watch
64% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$151,619 in fines. Lower than most Michigan facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 39 minutes of Registered Nurse (RN) attention daily — about average for Michigan. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
76 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 34 issues
2025: 20 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Michigan average (3.1)

Below average - review inspection findings carefully

Staff Turnover: 64%

18pts above Michigan avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $151,619

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: OPTALIS HEALTH & REHABILITATION

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (64%)

16 points above Michigan average of 48%

The Ugly 76 deficiencies on record

3 life-threatening 4 actual harm
Jul 2025 16 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect the resident's right to be free from neglect for one (R93) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect the resident's right to be free from neglect for one (R93) of two residents reviewed for death by neglecting to adequately assess/monitor a resident with an identified change in condition, timely notify the physician of resident's status and timely transfer the resident to a higher level of care, resulting in a delay in identifying and treating the resident with a history of respiratory distress leading to death in the facility. The deficient practice resulted in the increased likelihood of serious harm, serious injury and /or death to occur. Findings include:The Immediate Jeopardy (IJ) began on [DATE] when the facility staff failed to adequately assess/monitor R93 who had an identified change in condition and timely notify the physician of the continued decline.The IJ was identified on [DATE] and the Administrator was notified of the Immediate Jeopardy on [DATE] at approximately 1:47 PM. A plan for removal was requested at that time to remove the immediacy.The surveyor team confirmed by Observation, Interview and Record review that the Immediate Jeopardy was removed on [DATE] based on the facility's implementation of an acceptable plan of removal. The noncompliance remains at an isolated event with the potential for more than minimal harm that is not immediate jeopardy due to sustained compliance that has not been verified by the State Agency (SA).A review of R93's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that included: abscess of lung with pneumonia, COPD (chronic obstructive pulmonary disease) and type II diabetes. A Minimum Data Set (MDS) documented a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition. The resident was their own responsible party and noted as Full Code status.Continued review of R93's clinical record revealed, in part, the following:[DATE]: admission Evaluation: .R93.Clinical Evaluation.Mental Status: Alert.Orientation: Situation, Place, Person, Time.Clinical Evaluation Respiratory - Lung Sounds .that noted the resident did NOT (emphasis added) display any crackles.Stridor (high-pitched, noisy breathing sound that indicates a partial blockage or narrowing in the upper airway).and Wheezing in the upper/lower right and left lobes.Productive cough description: .coughing up clear mucoid secretions and had 02 running via a nasal canula. Interventions.monitored for signs and symptoms of respiratory distress and report to the MD (medical doctor) PRN (as needed)XXX[DATE]- Nursing Progress Note: Resident alert and responsive oriented X3 received no acute cardiac or respiratory distress 02 (oxygen) at 2L (liter).SP02 (blood oxygen saturation) 96% (normal levels run generally between 90%-100%).XXX[DATE] (late entry)- Physician Team: .visit for continuation of subacute rehab.presenting for continuation of subacute rehab due to.myelopathy (injury to spinal cord).denies SOB (shortness of breath.Medications.albuterol solutions .3ml inhale orally every 6 hours as needed for SOB.XXX[DATE]-Social Work: .her BIMS (brief interview for mental status) score is 14/15, indicating intact cognition.reported that she is on waiting list for subsidized apartments.goal to walk and complete ADLs (activities of daily living).XXX[DATE]: Social Work: .worker reported he spoke with resident.informed him that she plans to remain in the facility for placement until her functional mobility and health status improve.XXX[DATE]: Nursing Progress Note: .Resident returned to the facility from an appointment with (name redacted) in stable condition.No signs of distress.XXX[DATE] (12:06): Physician Team Note: .[R93].Chief Complaint: Upper back-left shoulder pain.respiratory difficulty.hospitalized for COPD.and bacterial pneumonia. reports shortness of breath requiring 2 liters of continuous oxygen.Assessment and plan:.history of COPD.hospitalization for COPD exacerbation with bacterial pneumonia.On physical exam, bilateral wheezes were noted with use of accessory muscles and poor air exchange. Patient is on 2 liters of continuous oxygen.Plan: Start scheduled albuterol nebulizer treatments every 4 hours.Decision made to initiate scheduled nebulizer treatments with albuterol every 4 hours in addition to existing PRN (as needed) inhaler. *It should be noted that following the physician visit on [DATE],no orders for scheduled nebulizer treatments were noted in R93's clinical record.A review of R93's MAR/TAR (Medication/Treatment Administration Record) showed no indication that Albuterol Sulfate was either administered as a PRN (as needed) or scheduled treatment for the entire month of [DATE]XXX[DATE] (1:07 PM): Nursing Progress Note: Resident said she was not feeling well, on assessment she had HR (heart rate) of 138 (average between 60-100 beats per minute), BP (blood pressure) 94/68, SPO2 of 89 with 2l via NC, her 02 was increased to 5L and the NP (nurse practitioner) was informed and she gave an order for .9% Nacl (sodium chloride used to maintain fluid balance) and labs ordered of bmp (basic metabolic panel and cbc (complte blood count) for Monday. (Authored by Nurse Y)[DATE] : Nursing Progress Note: Called Medical Director back concerning this patient. The patient has been seen on IV (intravenous) fluid and half a little gone and she started having crackles in her lungs and she was coughing. She also ordered a STAT chest X-ray and we faxed and called them and it was received. (Authored by Nurse Y)[DATE] (9:41 PM): Order: Chest x-ray to rule of <sic> pneumonia. *It should be noted that a STAT chest order was never completedXXX[DATE] (3:09AM): Nursing Progress Note: At approximately 2:05, writer entered resident's room to administer a scheduled breathing treatment (*it should be noted that there were no orders to administer scheduled breathing treatments at 2:00 AM). Upon entry resident was found unresponsive and not breathing. No pulse was detected. Code Blue was immediately initiated. Resident was last seen at 0100 during hourly rounds. CPR (cardiopulmonary resuscitation) was commenced per facility protocol. Emergency Medical Services (EMS) arrived and assumed resuscitative efforts. CPR continued under EMS supervision. Despite continued effort, resident was pronounced deceased by EMS at 2:50. (Authored by Nurse X). *It should be noted that there was no indication that R93's vitals were taken by Nurse X.On [DATE] at approximately 10:42 AM, a phone interview was conducted with Nurse X. Nurse X reported that they were a LPN (licensed practical nurse), employed for almost one year, usually worked the midnight shift and was no longer employed by the facility. Nurse X did not disclose the reason why they no longer were employed by the facility. Nurse X was then queried as to the death of R93. Nurse X noted that they came to work on [DATE] at approximately 11:00 PM and were informed by Nurse Y that R93 showed signs of a decline (trouble breathing, crackles and wheezing) during the day/evening shift. Nurse X further stated that Nurse Y reported to them that they had contacted the physician twice on the prior shift(s) and that the physician did not want the resident sent to the Hospital. Nurse ‘X noted that they saw R93 when they started the shift and they were breathing hard, and the resident did not seem like herself. Nurse X was asked if they recalled if they ever did a full assessment including vitals between the start of the shift (11 PM and 2:05 AM) as there was no indication in R93's record that it had been completed. Nurse X stated they might have but could not recall when. Nurse X was asked why they decided to provide a scheduled breathing treatment at approximately 2:05 AM as indicated in their note. Nurse X reported that they thought it would help R93 with their breathing. Nurse ‘X was asked when and how they determined there was an issue as to R93's breathing and did it occur at 1 AM as it had been noted that was the last time they were seen, Nurse X could not provide an answer. When Nurse X was asked if they contacted the physician regarding R93 having breathing issues and/or to inform them that the STAT X-ray had not been completed, they replied that they did not contact the physician as Nurse Y told them they did not want the resident sent out to the hospital. Nurse X ended the call by saying they discussed the incident with the Director of Nursing (DON) following the death of R93 but could not provide specific information.On [DATE] at 10:47 AM, Nurse X called back and asked if it would be okay/legal for her to have called 911 on [DATE] even when Nurse Y stated the physician told them not to send R93 to the hospital.A review of Nurse Xs personnel file noted that on [DATE], Nurse X was terminated for taking excessive breaks from facility during shift. Witnessed by the Administrator. *It should be noted that Nurse X did not have any other corrective action documents in their file prior to their termination.On [DATE] at approximately 3:35 PM, an interview was conducted with Nurse Y. Nurse Y reported they were a Registered Nurse (RN) and have been employed for the facility for about a year. Nurse Y was asked about R93 who had exhibited a change in condition on [DATE] and their death on [DATE]. Nurse Y reported that the resident noted they were not feeling well earlier in the day and when they did an assessment, they found an abnormal increase in their heart rate and decline in SP02 levels. They stated that they contacted Nurse Practitioner (name redacted) who ordered labs to be completed and ordered sodium chloride solution. Nurse Y stated that they administered the sodium chloride solution (MAR review shows it was administered at 4:04 PM) and also increased the resident's 02 to 5 L. Nurse Y further reported that the resident's breathing was improved once their 02 was increased. Nurse Y stated that when the sodium (IV) was halfway completed, they heard crackles without the use of a stethoscope and contacted the physician. The physician ordered a STAT x-ray (R93's clinical record indicates an order was completed on [DATE] at 9:41 PM). Nurse Y further reported that during the shift change at approximately 11:00 PM on Friday -[DATE], they informed Nurse X about R93's status, the order for the STAT x-ray and instructed her to contact the physician if x-ray services did not show up and/or if there were any changes to R93s condition. *It should be noted that Nurse Y never reported that the physician/physician extender told her that they should not send the resident to the hospital.On [DATE] at approximately 9:21 AM, an interview and record review were conducted with Medical Director (MD) Z regarding R93's death at the facility. MD Z reported that they were very familiar with R93, aware they had COPD, general wheezing and a history of smoking. However, they were surprised to hear of their death as they had seen them a few days prior and found them to be stable with some continuous wheezing needing addition breathing treatments (*It should be noted that additional scheduled breathing treatments/albuterol was not ordered) . MD Z was asked about being contacted on [DATE] regarding R93 and the need for a STAT x-ray. MD Z reported that while notes/orders indicate they were contacted, most likely facility staff contacted Nurse Practitioner (NP) AA as they were covering the weekend for them. MD Z stated that based on notes that the resident was showing signs of decline, nursing staff should have continued to monitor/ assess the resident and contact them/their extender of any changes. MD Z stated that when nursing staff heard crackles without the use of a stethoscope, most likely R93 had signs of Stridor (term used for noisy breathing that comes from the upper airway and can be heard without the use of a stethoscope) and had it not been resolved and an x-ray was not completed the resident should have been sent to the hospital.On [DATE] at approximately 11:00 AM, an interview was conducted with ADON C as the DON was not available during the Survey. ADON C was asked if they were aware of R93's change in condition and subsequent death. ADON C stated that they were on vacation when the incident happened. ADON C was asked about the facility protocol pertaining to STAT-x rays. ADON C reported that STAT is not always STAT and it depends on the company. When asked if R93 should have been sent to the hospital following noted crackles in their lungs, the ADON reported that most likely they would have sent them out.On [DATE] at approximately 2:29 PM, a phone interview was conducted with NP AA. NP AA reported that they were the on call NP on [DATE] and never saw R93 on that day. NP ‘AA stated that they recalled the order for a STAT x-ray and told the nurse to call back and/or send the resident to the hospital if nothing resolved. They further indicated that they were not contacted by any staff following the call that noted the order for the STAT x-ray.The facility policy titled Abuse (updated [DATE]) was reviewed and documented, in part, the following: .Residents have the right to be free from neglect.The facility will educate its staff.on prohibiting and preventing all forms of.neglect.identifying what constitutes neglect.recognizing signs of neglect.definitions:.Neglect: Failure of the facility, its employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish.The facility policy titled, Change in Condition Evaluation ([DATE]) was reviewed and documented, in part, the following: General information: An acute change in condition is a clinically important deviation from a resident's baseline in physical.or functional status. Acute changes in condition can occur abruptly, over several hours, or over several days.There are a multitude of tools to assist the Licensed Nurse with evaluating changes in condition.signs and symptoms, vital signs.cardiovascular status evaluation/changes.the nurse may recommend to the practitioner lab and/or radiology results related to the condition and monitoring.shortness of breath.The Immediate Jeopardy that began on [DATE] was removed on [DATE] at 12:44 PM when the facility took the following actions to remove the immediacy, including the following:1. Residents that currently reside in the facility were assessed by licensed nurses on [DATE] to include any acute condition change, lung sounds, and vital signs and stat orders have been completed. Residents that currently reside in the facility are stable with no acute changes noted.2. Nursing staff have been educated on Change of Condition Education and Abuse to include notifying the physician if any residents have a Change of Condition, including any change in respiratory status. Education was completed on [DATE]. A return demonstration has been completed with the nursing staff to ensure nursing staff is aware as to when to notify the physician with a change in condition.3. Nursing staff have been educated on when Stat orders are ordered and not completed within a 4 hour window to notify the physician that the stat has not been completed for further direction on the order. Education has been completed with Nurses by [DATE]. No nurses will work until the education is completed as of [DATE].4. No Nursing staff will work until Education is completed as of [DATE].5. Audits will be conducted by unit manager/designee on 8 residents per a week for 8 weeks to monitor signs of change of condition and to ensure stat orders are completed within a 4-hour window.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that resident's call light was within reach fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that resident's call light was within reach for one (R48) one of resident reviewed for call lights, resulting in the potential for unmet response for care needs or fall(s) etc. Findings include: R48R48 was a long-term resident of the facility, originally admitted to the facility on [DATE]. R48's admitting diagnoses included encephalopathy (Encephalopathy is a group of conditions that cause brain dysfunction. Brain dysfunction can appear as confusion, memory loss, personality changes and/or coma in the most severe form-source: https://my.clevelandclinic.org/health/diseases/encephalopathy), Chronic Obstructive Pulmonary Disease (COPD), abnormalities of gait and mobility and adjustment disorder with mixed anxiety and depressed mood. Based on Minimum Data Set (MDS) assessment dated [DATE], R48 needed supervision with toileting, transfers, and moderate assistance with dressing.An initial observation was completed on [DATE] at approximately 12:15 PM. R48 was not in their room. Based on the census list provided by the facility and observation, R48 did not have any roommate. R48's bed was positioned on the west (left) side of the room. A wardrobe (cabinet that contained clothes) was placed on the right side of the bed. There was no call light cord/access/port on the wall around the bed. At approximately 12:35 PM, R48 was observed sitting in the dining room, eating lunch. R48 had a palm protector (a device designed to prevent the fingers from digging into the palm, protecting the skin from damage and promoting healing. It's commonly used for individuals with finger contractures) on their left hand.On [DATE], at approximately 8:20 AM a follow up observation was completed. R48 was not in their room. The room set were the same as yesterday and there was no call light cord or port on the wall around R48's bed. A staff member (Certified Nursing Assistant - CNA) was passing water in the hallway. They reported that they were the assigned CNA for R48 and they worked for agency. They added that it was their first day working at the facility. Review of R48's care plan revealed that R48 had cognitive deficits, altered respiratory status, and was at risk for falls. R48's care plan also revealed that R48 did not offer verbal responses and nodded their head yes or no due to their cognitive deficits. An intervention dated [DATE] read call light within reach. Review of R48's behavior monitoring task list from [DATE] to [DATE] revealed that R48 did not exhibit any behavior symptoms.An interview with Unit Manager (UM) U was completed on [DATE] at approximately 9:05 AM in R48's room. UM U was queried about R48's call light and they were asked if they had one as the wall port and call light cord were not visible around the bed. UM U looked around the bed and reported that they did not see a call light cord. They added maybe R48 had a call bell. There was no call bell at the bedside, and they were notified of the concern and the unit manager reported that they understood the concern.On [DATE] at approximately 9:15 AM, facility administrator and unit manager (UM) U came into R48's room and checked for the call light cord. They moved the wardrobe and located the call light port and cord behind the wardrobe and they had rearranged R48's room setup. The administrator reported that R48 had some behaviors and might have placed the call light cord there. When queried how R48 with one hand function was able to move the wardrobe (that needed 2 individuals to move) and place the call light cord behind the wardrobe, they offered no further explanation was provided.A follow up interview with the facility administrator was completed on [DATE] at approximately 7:45 AM. They were notified of the concern and they reported that they understood the concern and added that someone had changed R48's room set up and they should have made sure that the call light was accessible.A facility provided document titled Call Light Accessibility and Timely Response dated [DATE] read in part, The purpose of this policy is to assure the facility is adequately equipped with a call light at each residents' bedside, toilet, and bathing facility to allow residents to call for assistance. Call lights will directly relay to a staff member or centralized location to ensure appropriate response.GUIDANCE: Staff will be educated in the proper use of the resident call system, including how the system works and ensuring residents have access to the call light. Upon admission and periodically as needed, explain, and demonstrate the use of the call light to the residents. Each resident will be reviewed for unique needs and preferences to determine any special accommodation that may be needed for the residents to utilize the call system. Special accommodations will be identified on the residents' person-centered plan of care and provided accordingly. (Examples include touch pads, larger buttons, bright colors, etc.) Staff will ensure the call light is plugged in, functioning, within reach of residents, and secured, as needed. The call system will be accessible to residents while in their room at bedside as well as in the bathroom and shower room. Staff will report problems with a call light or the call system to the supervisor and/or maintenance director and will provide alternative solutions until the problem can be remedied. (Examples include replacing the call light cord, provide a bell or whistle, increase frequency of rounding, etc.) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to ensure the window air conditioning (AC) unit was properly sealed to maintain a safe, clean, comfortable environment for two (R...

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Based on observation, interview and record review, the facility failed to ensure the window air conditioning (AC) unit was properly sealed to maintain a safe, clean, comfortable environment for two (R15 and R77) of four residents reviewed for environmental concerns. Findings include:On 7/22/2025 at 10:58 AM, R15 was observed lying in bed. A window AC unit was observed to be poorly sealed, and the side and bottom of the unit had gaps that were open to the outside. A green insect with wings was observed on the pillowcase to the left of the resident's head.On 7/24/2025 at 10:33 AM, an observation of the 2 north unit was conducted with the Maintenance Director (Staff ‘R'). When asked about who maintains the facility's window AC units, Staff ‘R' reported they did. At that time, Staff ‘R' was requested to observe several resident rooms with the window AC units.On 7/24/25 at 10:36 AM, the room occupied by R15 and R77 was observed with Staff ‘R'. The window AC unit was observed to be in the same manner as observed on 7/23/25. When Staff ‘R' was asked about the lack of proper seal, they confirmed the same observation and reported they would correct that immediately. At that time, a similar green insect with wings was observed on the window sill and Staff ‘R' scooped it up with their hands to remove it.According to the facility's policy titled, Homelike Environment dated 9/21/23: .Residents are provided with a safe, clean, comfortable, and homelike environment .clean bed and bath linens that are in good condition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to report an injury of unknow origin to the State Agency (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to report an injury of unknow origin to the State Agency (SA) for one R10 out of three residents reviewed for abuse. Findings include: On 7/2/25 at approximately 9:23 AM, R10 was observed sitting in a wheelchair near the main dining room. The resident was alert but unable to answer questions asked.A review of R10's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that included: Epilepsy, Type II diabetes, recurrent falls and paranoid schizophrenia. A review of the resident Minimum Data Set (MDS) noted the resident had a Brief Interview for Mental Status (BIMS) score of 0/15 (severely cognitively impaired).Continued review of R10's clinical record revealed the following:4/3/25: Physician Team Progress Note: .seen for facial swelling and bruising, facial bruising and swelling noted on exam.? Recent injury/fall.check facial x-ray, ice compression as tolerated. *It should be noted that there were no notes prior to the physician note above that described the resident's face and/or when it was found.4/8/25: Nursing Progress Note: The physician consulted the patient today via video and confirmed that he reviewed the x ray indicating a chronic fracture of the nasal bone.A request was made for the IA (incident/accident report) pertaining to R50's fracture nose. The IA was provided, and the following was reviewed: Injury of Unknown Cause.Date: 4/3/25 (12AM).Resident: R10.Person Preparing the Report: Director of Nursing (DON).Incident Description: The resident's sister came to visit and stated that she had cleansed the resident's nose during care and the resident had some blood in his nose. The writer's assessment confirmed bruising of the nasal bone, bilateral eye lids and chicks<sic>. Resident unable to give description.Immediate action taken: The physician was called and the NP (nurse practitioner) was directed to assess the resident. The NP assessment was completed with orders for x-ray. Post Incident.Statement(s) . (Statement by Nurse H on 4/3/25): The resident's sister told me she cleaned blood in his nose, and I saw the bruise. R10 did not fall and no one has told me that he did nor has anyone seen the bruise in his face until his sister came in and told me.(Statement by R10's Sibling/Legal Guardian on 4/3/25): When I came in honey, I cleaned blood on R10's nose looks at his nose maybe something wrong. I asked him if he had pain and he said no, I asked him if he fell and he said no. Honey, I think maybe he hit his face on the night stand or in the sink in the toilet but he cannot say, you know.(Statement by Staff DD on 4/7/25 - 3 days after R10's bruising to their nose, eyelids and checks were observed): I saw the resident's face and I asked him R10 what happened to your face? He stated, I punched myself and bulged his fist, in demonstration .Notes (4/11/25).The wall outlet suspected of being the cause of the injury was fixed (authored by the DON). *It should be noted that during the Survey the DON (Director of Nursing) was not available for interview.On 7/24/25 at approximately 11:59 AM, an interview was conducted with the Administrator/Abuse Coordinator regarding the injury of unknow origin that was discovered by R10's family member on 4/3/25. The Administrator was asked why it was not reported to the SA. The Administrator noted that R10 was not competent and could not explain what had occurred but noted they would look into the issue and get back to the Surveyor.On 7/24/25 at approximately 1:28 PM, the Administrator, along with Staff DD came to the conference room to discuss R10. Again, the Administrator was asked why the injury of unknow origin was not reported to the SA. The Administrator had Staff DD report what they believed occurred and they stated that they did not believe it was an injury of unknown origin as when they saw the bruises on R10's face and asked them what happened, they reported that they punched themselves. Again, it should be noted that the same statement was made on 4/7/25, three days after the incident occurred.On 7/24/25 at approximately 2:09 PM, a phone interview was conducted with R10's sibling/legal guardian. R10's sibling/legal guardian stated that they did not think it was possible the resident could self-harm themselves in the face causing bleeding and bruising. They thought it possibly came from a fall, but again nobody could confirm what had happened.The facility policy titled, Abuse (5/24/23) was reviewed and documented, in part: .Policy Overview: Residents have the right to be free from abuse.Initial Reporting: The facility will ensure that all allegations involving abuse.Injuries of unknown source.are reported immediately to the Administrator and Reported to the State Survey Agency immediately but not later than two hours after the allegation is made.or results in serious bodily injury.Reported to the State Agency no later than 24 hours if the allegation does not involve abuse and does not result in serious bodily injury.Injury of Unknown Source: When all of the following conditions are met: The source of the injury was not observed by any person; AND The source of the injury could not be explained by the patient/resident; AND The Injury is suspicious because of the extent of the injury, the number of injuries observed.or the injuries over time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to conduct a care planning review in coordination with a significant c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to conduct a care planning review in coordination with a significant change Minimum Data Set (MDS) assessment for one (R62) of one resident reviewed for hospice, resulting in the lack of opportunity for the resident, legal representatives, and hospice to participate in review of interventions which pertained to their care. Findings include:Review of the clinical record revealed R62 was admitted into the facility on 3/28/25, hospitalized on [DATE], readmitted on [DATE] and signed onto hospice on 6/19/25. Diagnoses included: encounter for palliative care, anemia, other asthma, chronic obstructive pulmonary disease, chronic respiratory failure with hypoxia, other sequelae of cerebral infarction, type 2 diabetes mellitus without complications, obstructive sleep apnea, hyperlipidemia, depression, anxiety disorder, unspecified intracranial injury without loss of consciousness, and bilateral hearing loss.According to the significant Minimum Data Set (MDS) assessment dated [DATE], R62 had severely impaired cognitive skills for daily decision making, had long and short-term memory impairment, and received hospice care while a resident.Review of the available documentation in the clinical record for a care planning review conference revealed only one on 4/2/25. Further review of the clinical record revealed no documentation that a care planning review had been completed with the resident/legal representative, and interdisciplinary team, including hospice since the significant change MDS had been completed.On 7/23/2025 at 9:05 AM, an interview was conducted with the Social Work Director (Staff ‘F'). When asked about whether the facility had a care conference or a care planning review in coordination with the significant change MDS and R62 signing onto hospice services, Staff ‘F' reported they had not yet. When asked who was responsible for coordinating this, Staff ‘F' stated it was their responsibility but was behind in completing that.When asked to explain when the care planning review conferences should be conducted, Staff ‘F' reported they should be coordinated within a week or two of the date of the MDS assessments.On 7/23/2025 at 10:13 AM, a phone interview was conducted with Hospice Nurse ‘Q'. They reported they no longer were assigned to R62, and had not seen the resident for almost a week or so. When asked about whether they had been involved in any care planning review with the resident/legal representative and facility staff, they reported they did not. They did recall having a discussion with the Director of Nursing when the resident first signed onto hospice.According to the facility's policy titled, Care Conferences dated 3/10/2025: .It is the policy of the facility to offer Care Conferences to residents and authorized representatives on admission, quarterly, with a significant change condition, and any time the resident and/or authorized representative requests a care conference.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure showers and/or nail care were provided to one (R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure showers and/or nail care were provided to one (R50) of four residents reviewed for activities of daily living (ADL's). Findings include:On 7/23/25 at approximately 10:05 AM, R50 was observed lying in bed. The resident was alert and able to make needs known. The resident was asked about care provided in the facility and reported that they were upset they had not yet seen a doctor per their request the day prior. They also reported that they had not had a shower since being admitted to the facility as the facility told them they did not have a chair large enough for them to fit in the shower room. R50 reported they were admitted from a sister facility. A review of R50's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that included: Type II diabetes, chronic pulmonary disease and COPD (chronic obstructive pulmonary disease). A review of the R50's MDS noted the resident had a BIMS score of 13/15 (7/2/15) and further review noted the resident needed a two person assist via a mechanical lift for all transfers. Notes for Nutrition/Dietary dated 6/28/25 noted the resident's usual body weight was 362-375 pounds. A review of R50's Kardex on 7/24/25 showed no instructions as to bathing. A 30 day look back on the Task element of the Kardex for Bathing noted that R50 received only bed baths on the following dates: 6/30/25, 7/10/25, 7/14/25, 7/17/25, 7/21/25. There was no indication that showers were either provided and/or refused. A review of R50's care plan provided no information that pertains to R50's shower and/or shower concerns. The ADL portion of the care plan only noted that R50 required a two-person assist via a Hoyer lift for transfers. On 7/24/25 at approximately 2:46 PM, an interview was conducted with Wound Nurse E. When asked about the lack of R50 receiving showers, Nurse E noted that they believed the facility did not have a chair that was large enough to provide a shower to R50 and thus they received only bed baths. Following the interview with Nurse E, ADON C was asked about the lack of R50 receiving showers. ADON C noted that they believed the shower chair most likely would not have fit through the shower door, however they noted that they had a shower bed that might have worked but believed R50 refused it. *It should be noted that there was no documents in R50's record that noted they refused a shower. No further information was provided by the facility prior to ext. Review of a facility policy titled, “Activities of Daily Living (ADL)” revised 12/7/23 read in part, “…Residents will be provided with care, treatment, and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADLs). Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming, personal, and oral hygiene…”
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #'s 1214456 and 2569467. Based on observations, interviews and record reviews, the facility fai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #'s 1214456 and 2569467. Based on observations, interviews and record reviews, the facility failed to timely and accurately assess, treat and follow up with a medical provider for change in condition for one resident(R83) of one resident reviewed for a change in condition,resulting in R83 being transferred to the hospital for a cellulitic scalp wound. Findings include: R83 On 7/23/25 a complaint submitted to the State agency was reviewed which alleged R83 had been transferred to the hospital for an infected wound on their head. On 7/23/25 the medical record for R83 was reviewed and revealed the following: R83 was initially admitted to the facility on [DATE] and transferred to the hospital on 7/14/25. A review of R83's MDS (minimum data set) with an ARD (assessment reference date) of /8/25 revealed R83 was dependent on facility staff with most of their activities of daily living. R83's BIMS score (brief interview for mental status) was 15 indicating intact cognition. A review of R83's admission Evaluation dated 5/2/25 did not reveal any skin abnormalities. A weekly Skin assessment dated [DATE] did not reveal any new skin impairments. A review of R83's July 2025 MAR (medication administration record) indicated that a skin assessment was completed on 7/12/25 but no documented weekly skin assessments completed by Nursing staff (documenting the presentation of R83's skin) were present in the record after the assessment on 7/5/25. A review of R883's progress notes revealed the following: 7/14/2025- Nursing - Progress Note- Pt (patient) reported sore area on the back of her head, red and warm to touch, scant yellow drainage noted to hair roots. NP (Nurse Practitioner) at facility new order for cephalexin 250mg po (by mouth) q6hrs (every six hours) stop 7/24/25. Pt notified. 7/14/2025- Nursing - Progress Note- Received report from out-going nurse that patient has small opening at the back of the head. Upon assessment, noticed small superficial opening, with purulent drainage, notified NP of the Facility. NP already ordered Cephalexin 250mg q (every) 6 hours for 10 days. Notified patient and her son who was with patient at the time. Patient's son insisted the patient be sent to the hospital. NP was called to see the patient, and assured patient and son to allow patient to stay on Facility. Patient's son insisted patient goes to the hospital. Patient's son called 911, EMS (emergency medical system) arrived, and patient was sent to the hospital. An emergency department evaluation dated 7/14/25 revealed the following: Chief Complaint-Wound Problem .Active Problems: Cellulitis of scalp wound - foul smelling purulent discharge - ongoing for the past few weeks - no leukocytosis - blood cultures and wound cultures pending - unclear if patient is diabetic or not at baseline, last A1c 2 years ago 6% - on vancomycin and zosyn (antibiotics)- MRSA (Methicillin-resistant Staphylococcus aureus) nares pending . An infectious disease note dated 7/17/25 revealed the following: .brought to the hospital for concerns of infected wound. Patient notes that for about a week prior to admission she'd complained of pain in the back of her head and some drainage/blood on her pillow Culture Data: .Wound (7/14) - Many Staph aureus, Many Proteus mirabilis .Impressions- .Scalp wound culture with Proteus & Staph aureus, adequately covered with current antibiotics . On 7/23/2025 at approximately 4:12 p.m., the facility Administrator was interviewed pertaining to R83's head wound. The Administrator indicated that they believed R83 had hematoma on the back of their head and that R83's family member had a concern regarding wound care at the facility after they had it evaluated at the hospital. The Administrator indicated that R83 did not want to come back to the facility due to the lack of wound care. On 7/23/25 at approximately 4:30 p.m., Regional Clinical Service Director P (RCSD P) was queried regarding R83's head wound and indicated that they believed it was from the family braiding their hair. RCSD P was queried as to why the wound was not identified before 7/14 with CNA (Certified Nursing Assistant) morning care and they indicated they did not know but acknowledged the concern and indicated that the facility had done education on resident observations and reporting anything to Nursing staff. On 7/24/25 at approximately 9:16 a.m., during a conversation with the Assistant Director of Nursing (ADON), the ADON was queried regarding the facility staff not identifying R83's head wound and they reported that they had been made aware of it the day they went to the hospital and had assessed it as a reddened area on the head approximately the size of a quarter with yellow drainage coming from it around the hair follicles. The ADON was queried regarding the approximate age of the wound, and they indicated it was not a new/fresh wound and should have been identified before the day R83 went to the hospital. The ADON was queried regarding the lack of weekly skin documentation in the medical record and they indicated that skin assessment should be done weekly and documented in the total body evaluation that indicates the presentation of the resident's skin and the CNA's should be checking every day when the assist with personal hygiene. The ADON reported that as a result of R83's scalp wound, a whole house audit was done to see if any other wounds were present that had not been identified by staff.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure timely interventions and treatments for one (R6...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure timely interventions and treatments for one (R6) of three residents reviewed for pressure ulcers, resulting in R6 acquiring a Stage 3 (full-thickness skin loss) pressure ulcer. Findings include:On 7/22/25 at 10:08 AM, R6 was observed lying in bed. R6 was asked if he had any wounds or sores. R6 explained he wasn't sure.Review of the clinical record revealed R6 was admitted into the facility on 9/11/24 with diagnoses that included: dementia, heart disease and kidney disease. According to the Minimum Data Set (MDS) assessment dated [DATE], R6 had severely impaired cognition. The MDS assessment also indicated R6 had one facility acquired Stage 3 pressure ulcer.Review of a Skin - Total Body Eval dated 6/14/25 by Licensed Practical Nurse (LPN) T read in part, .Does the resident have any skin abnormalities? 1. Yes. Site: wound to coccyx.Review of a Skin/Wound progress note dated 6/16/25 at 10:36 AM by LPN E, who served as the Wound Care Nurse, read in part, Upon assessment I observed open area to resident's sacrum. Physician notified and recommended that the area be cleansed with cleanser, Triad paste applied and covered with boarder dressing once daily and as needed. Pressure reducing mattress and seat Roho (pressure relieving) cushion for the wheelchair, frequent check and change to ensure resident remains clean and dry with frequent turning and repositioning while in bed and up in chair. All proper staff aware, and all orders implemented.Review of R6's June 2025 Treatment Administration Record revealed the following orders: CLEANSE SACRUM WITH DAKIN'S SOLUTION, APPLY MEDIHONEY AND CALCIUM ALGINATE, BOARDERFOAM COVERING DAILY AND AS NEEDED. One time a day -Start Date- 06/18/2025. Dakins (1/4 strength) External Solution. Apply to SACRUM topically one time a day for WOUND HEALING -Start Date- 06/18/2025. LOW AIR LOSS MATTRESS every shift -Start Date- 06/17/2025.Review of a Wound Rounds progress note dated 6/17/25 at 9:17 AM by the contracted Wound Provider read in part, .Sacral region stage III pressure injury measurements 2 cm (centimeters) x 1.1cm x 0.3 cm removed loose slough (non-viable tissue) with 4 x 4 now 100% pink granular base, moderate serosanguineous (blood serum and red blood cells) drainage.On 7/23/25 at 1:20 PM, LPN T was interviewed by phone and asked about R6's skin assessment on 6/14/25. LPN T explained she reported the wound to LPN E and put a dressing on it. LPN T was asked what the wound looked like. LPN T explained it was a small slit like wound, it was not bleeding. When asked if she had written a progress note or called the doctor for wound treatment orders, LPN T explained she thought she had written a progress note. On 7/24/25 at 9:37 AM, LPN E was interviewed and asked about the delay in treatment orders and interventions for R6's sacrum wound. LPN E explained 6/14/25 was on a Saturday and she did not work on weekends, so when she came in on 6/16/25 she got the treatment orders and put the interventions in place, then on 6/17/25 the Contracted Wound Provider saw the resident. On 7/23/25 at 1:37 PM, the Assistant Director of Nursing (ADON), who was serving as the Acting Director of Nursing, was interviewed and asked if the delay of treatment orders and interventions for R6 between 6/14/25 when the wound was first identified contributed to the wound documented as a Stage 3 pressure ulcer by the Contracted Wound Provider on 6/18/25. The ADON acknowledged the concern. Review of a facility policy titled, Skin and Wound Guidelines revised 3/20/24 read in part, .identify prevention techniques and interventions to assist with the management of pressure injuries and skin alterations.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake #1214313Based on interview and record review the facility failed to provide proper care for one...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake #1214313Based on interview and record review the facility failed to provide proper care for one (R87) out of three residents reviewed for falls, resulting in R87 being transferred to the hospital and examined for injuries. Findings include:A complaint was filed with the State Agency (SA) that alleged the facility staff failed to ensure R87, a noted two-person assist for bed mobility, was properly changed resulting in a fall with injury requiring hospitalization. Hospital (name redacted) records were reviewed and documented, in part: .7/8/25.ED (Emergency Department) Provider Note:.R87 presents with a fall and right arm pain.Fall and associated injuries- Experienced a fall in a rehabilitation facility when only one person was assisting, despite requirement for two-person assist.most likely during midnight shift.Right arm pain localized to the proximal humerus following fall.Mild head pain.x-rays significant for a possible nondisplaced medial humerus fracture.CT (Computed Tomography) -negative for fracture.A review of R87's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that included: Sepsis, Urinary Tract Infection (UTI), muscle weakness and type II diabetes.Further review of R87's clinical record revealed the following:admission Evaluation: R87.Date: 7/4/25.ADL (activities of daily living) Care Plan:.Intervention.ADL assist of 2 staff.Care Plan: Focus: ADL (Activities of Daily Living) Date initiated: 7/3/25.Interventions: ADL assist of 2 staff.Focus: Resident has an ADL self-care performance deficit.Interventions: Bed Mobility: 2 person assist.A review of R87's Kardex (dated 7/23/25) revealed the following: .ADL (activities of daily living) assist of 2 staff.Bed Mobility: 2 person assist.Transferring: Requires Mechanical Lift with 2 PA (person assist) .7/8/25: Note: Summoned to patient's room, observed patient lying on the floor. The CNA (certified nursing assistant) was cleaning patient's <sic> up and patient fell out of bed. Patients daughter was notified and she was so mad and said we should send patient to hospital.7/8/25: Note: .upon my arrival the midnight nurse notified writer that patient had fallen. During breakfast patient's daughter arrived.Daughter called 911 to have R87 transferred out to the hospital.A request was made for any investigation documents pertaining to R87's fall on 7/8/25. Documents were provided and reviewed and revealed the following:7/8/25: This re-education is being provided today to reinforce the importance of accuracy when updating the [electronic medical record] care plan and Kardex. As discussed, it is critical not to create duplicate care plans, as this may cause confusion.in a recent incident the patient (R87), a duplicate care plan was created and the care plan status did not align with the assessment status. Despite the patient being totally dependent, the care plan incorrectly indicated one-person assist for toileting. Based on the inaccurate information, staff followed the incorrect care directive, which resulted in a patient fall.Statement by CNA FF: I (CNA FF) went in about 4:45 (AM) to check on R87 she said she had a BM (bowel movement). I went and got supplies to change her.I went to roll her she just rolled on the floor.I went to get help.One-on-One In-Service Record: Employee Name: CNA FF.Inservice Topic: Falls prevention.When providing care always check the Kardex to ensure you know the patients level of care.When moving residents in bed make sure to roll the resident towards you if the person requires x1 assist.Residents requiring x2 assist both staff should be at the bedside before care is provided. Nurses and CNAs should work together to ensure call lights and ADL care is provided in a timely manner. (Signed by CNA FF and ADON/Assistant Director of Nursing C on 7/8/25).On 7/23/25 at approximately 4:43 PM, a phone interview was conducted with CNA FF. CNA FF reported that they had been employed by the facility for about two months and had been a CNA for almost 20 years. CNA FF was asked about the incident that occurred with R87 on 7/8/25. They reported that they were assigned to R87, who was new to the facility, and went to their room to change the resident. CNA FF noted that they believed R87's Kardex noted that they were a one-person assist for toileting and tried to change the resident's brief. They noted that they rolled R87 over and they rolled off the bed. CNA FF reported that following the incident they were educated on how to roll a resident towards them when doing brief changes and also, informed that the resident required two people for all ADLs, including bed mobility.On 7/24/25 at approximately 11:00 AM, an interview was conducted with ADON ‘C regarding R87's fall on 7/8/25. ADONC reported that they were aware of the fall and noted that R87 was a new resident and there was an error in the care plan interventions and the Kardex. They noted that CNA FF was also educated on how to change a resident via one-person assist. ADON C reported that the facility identified the concerns and completed a Past Non-Compliance (PNC). The Administrator provided the documentation(s) for review (see below):The facility policy titled, Fall Management Guidelines (12/13/23) was reviewed and documented, in part: .Policy Overview: The purpose of this policy is to provide guidelines to assist with fall risk identification and fall management of residents in the facility.A fall is defined as unintentional coming to rest on the ground, floor.with or without injury.A fall risk evaluation will be completed for residents upon admission, readmission, quarterly and with a significant change of condition.The facility staff, with input of the attending physician, will implement a resident-centered comprehensive care plan that addresses the fall management program.individualized interventions.interventions to minimize the consequences of risk factor.During the onsite survey, past noncompliance (PNC) was cited after the facility implemented actions to correct the noncompliance which included resident assessment, like resident transfer status reviewed, staff was educated on care plans, and bed mobility. The facility was able to demonstrate monitoring of the corrective action and maintained compliance.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations interview and record review the facility failed to ensure that oxygen was administered according to physic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations interview and record review the facility failed to ensure that oxygen was administered according to physician's orders for one resident (Resident #39) of one reviewed for respiratory care. Findings include:On 7/22/25 at 9:54 AM, Resident #39 was observed lying in bed with a nasal cannula in their nose. Resident #39, was asked, did they normally use oxygen and how many liters where they on. Resident #39 reported that they used oxygen and that it should be on 2 liters. An observation of the concentrator in room was on , but set to administer 0 liters of oxygen. There was no audible sound coming from the concentrator to indicate that it was running. On 7/22/25 at 10:00 AM, Nurse A, was asked to come to Resident #39's room and observed the oxygen concentrator. Nurse A was then asked was Resident #39 supposed to be on oxygen and if so, why wasn't the concentrator working. Nurse A reported that Resident #39 was to be on oxygen and that the concentrator was not plugged in. Nurse A then plugged in the concentrator and asked Resident #39 if they were okay. A review of the record revealed that Resident #39 was readmitted to the facility on [DATE] with the medical diagnosis of shortness of breath, obstructive sleep apnea and chronic obstructive pulmonary disease (COPD). Resident #39 had a Brief interview for mental status score (BIMs) of 15 indicating no cognitive impairment. A review of the medication administration record had an order for Resident #39 to be on 2 liters(L) of oxygen via nasal cannula at a continuous setting. On 7/22/25 at 12:56 PM, an interview was conducted with Respiratory Therapist (RT) S. RT S, reported that, Resident #39 used oxygen for comfort, but it was not really needed. RT S was then asked, why was there an order for 2L nasal cannula continuous in the computer and not an as needed order (PRN). RT S reported that the facility did not like the use of PRN orders but if it was in the orders, it should have been carried out as such and stated that they were going to re-evaluate Resident #39 oxygen needs. No additional information was provided by the exit of survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the timely acquisition and administration of medication for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the timely acquisition and administration of medication for one (R13) of one resident reviewed for pharmacy services. Findings include:Review of the clinical record revealed R13 was admitted into the facility on 8/10/23, and readmitted on [DATE] with diagnoses that included: Alzheimer's disease, adjustment disorder with mixed disturbance of emotions and conduct, dementia with agitation, and anxiety disorder.According to the Minimum Data Set (MDS) assessment dated [DATE], R13 had severe cognitive impairment and received antipsychotic medication on a routine basis.Review of the current physician orders included two separate orders for quetiapine (Seroquel - an antipsychotic medication). One order started on 1/31/25 to have 25 MG (Milligrams) one tablet by mouth at bedtime; and the second order started on 5/14/25 to have 0.5 MG tablet by mouth one time a day (scheduled for 2:00 PM).Further review of the Medication Administration Records (MARs) included:An entry on 7/21/25 at 1:49 PM by Nurse ‘G' read: SEROquel Oral Tablet 25 MG Give 0.5 tablet by mouth one time a day for agitation/combative Medication on order. The MAR documented a check mark on 7/22 and 7/23 which meant the medication had been administered.On 7/24/25 at 10:30 AM, Nurse ‘H' who had been assigned to R13 on 7/23 and 7/24 was asked about the resident's 2:00 PM Seroquel. Nurse ‘H' reviewed their documentation and reported they did give it yesterday. At that time, when asked to review the medication cart, Nurse ‘H' reported there was no card (blister pack which contains the medication) for the Seroquel medication. When asked if there was no medication in the cart, did they remove any Seroquel medication on 7/23 to be able to administer that to R13, Nurse ‘H' reported they weren't sure if they did or not.On 7/24/2025 at 11:00 AM, an interview was conducted with the Assistant Director of Nursing (ADON) who also functioned as the Infection Preventionist and acting Director of Nursing for this survey. When asked about what the facility's process was for when medications needed to be re-ordered and/or if there was a delay in obtaining from the pharmacy, the ADON reported it usually takes six to eight hours to get the medication from pharmacy once re-ordered. The ADON was informed of the conflicting documentation of medication being on order on 7/21, but documented as administered on 7/22 and 7/23 and the observation with Nurse ‘H' of the medication not being available in the cart to administer and inability to recall if the medication had been pulled from the back-up supply. The DON reported they would attempt to contact pharmacy for documentation and follow-up.On 7/24/25 at 11:30 AM, the ADON reported they also reviewed the cart and saw no medication card for the Seroquel and contacted the pharmacy.On 7/25/25 at 7:25 AM and 10:18 AM, the facility was requested via email of any follow-up regarding R13's Seroquel medication as discussed with the ADON on 7/24/25.On 7/25/25 at 11:33 AM, the Administrator reported the information requested was placed into the survey folder.Review of the documentation uploaded revealed there was no documentation for July 2025. There was also no documentation of any medication pulled from the back-up supply.On 7/25/25 at 11:43 AM, a phone interview was conducted with the Regional Clinical Service Director (Nurse ‘P'). At that time, Nurse ‘P' was informed of what had been requested and what had and had not been provided for review. Nurse ‘P' reported they would follow-up.According to the medication back-up inventory list, there were 10 tablets of Quetiapine (Seroquel) 25 MG and 10 tablets of Quetiapine 100 MG tablets available for use.On 7/25/25 at 12:29 PM, a phone interview was conducted with Nurse ‘P'. Nurse ‘P' reported they pulled the pharmacy [name of back-up medication unit] for July and there were no Seroquel medications pulled at all for July and they were waiting on documentation for any other packing slips. They also reported they had R13's medication card which showed the Seroquel was delivered on 7/24 (which had been on order since 7/21/25).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow infection control practices related to implemen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow infection control practices related to implementation of enhanced barrier precautions (EBP) upon identification of a new wound for one (R62) of three residents reviewed for pressure ulcers. Findings include:On 7/22/2025 at 10:19 AM, the hallway outside of R62's room had a cart with some personal protective equipment (PPE), however there was no signage posted to indicate if anyone in the shared room was on any infection control precautions. Other rooms throughout the hallway were observed to have signage that indicated they were on EBP. Upon entering the room, R62 was observed lying in a bed with a low air loss mattress. The resident did not wake up when approached.Review of the clinical record revealed R62 was admitted into the facility on 3/28/25, hospitalized on [DATE], readmitted on [DATE] and signed onto hospice services on 6/19/25. Diagnoses included: encounter for palliative care, anemia, other asthma, chronic obstructive pulmonary disease, chronic respiratory failure with hypoxia, other sequelae of cerebral infarction, type 2 diabetes mellitus without complications, obstructive sleep apnea, and unspecified intracranial injury without loss of consciousness.According to the Minimum Data Set (MDS) assessment dated [DATE], R62 had severely impaired cognitive skills for daily decision making, had long and short-term memory impairment, and received hospice care while a resident.Further review of the clinical record included physician orders for a newly identified pressure ulcer on 7/14/25 and a care plan initiated by the Wound Care Nurse (Nurse ‘E') on 7/14/25 which documented, Documented Pressure Ulcer Documented Pressure Ulcer TO LEFT GLUTEUS.Further review of the clinical record revealed R62 had a newly identified pressure ulcer on 7/14/25 with subsequent wound care orders for the sacrum area implemented by Wound Care Nurse (Nurse ‘E').A progress note documented by Nurse ‘E' on 7/14/25 at 11:45 AM documented, Upon brief change I observed open area upon resident's left gluteus.it is recommended for treatment of Triad cream daily and as needed, low air loss mattress, frequent turn and reposition and frequent check and change daily. Wound care team has been consulted for evaluation.Review of the physician orders revealed there were no EBP precautions implemented upon identification of the new wound on 7/14/25.On 7/23/25 at 3:40 PM, Nurse ‘E' was asked to observe R62 who was lying in bed. At this time, there was no PPE cart outside the room or signage that indicated the resident was on EBP. When asked about the lack of EBP implemented for the resident who was identified as having a new wound on 7/14/25, Nurse ‘E' reported they were on EBP. When asked given the lack of signage, PPE cart, physician order, or cart, how would staff know to use that, Nurse ‘E' confirmed the same and reported they would implement that now (after it was brought to their attention).On 7/24/2025 at 11:00 AM, an interview was conducted with the Assistant Director of Nursing (ADON) who also performed as the facility's Infection Preventionist and acting Director of Nursing for this survey. When asked about facility's process for implementing EBP for a newly discovered pressure ulcer, the ADON reported they were never informed of the resident's new wound and normally the nurse who found the wound or the wound care nurse would be the one to implement the EBP. The ADON further reported R62 had a roommate that recently discharged that was on EBP for an indwelling device and the signage and cart might've been pulled when they discharged .According to the facility's policy titled, Enhanced Barrier Precautions dated 3/28/24: .Wound - in relation to enhanced barrier precautions wound .refers to more chronic wounds with skin opening(s) that require a dressing .Residents admitted to the facility with or during their stay at the facility acquire a wound .will be placed in enhanced barrier precautions .A physician order is obtained .Enhanced Barrier Precautions signage will be posted on the door or wall outside of the resident's room. Gown and gloves will be available outside the resident room .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure Minimum Data Set (MDS) Assessments were comple...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure Minimum Data Set (MDS) Assessments were completed accurately for one (R68) of residents reviewed. Findings include:According to the Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Manual. Link to the LTCF RAI User's Manual: https://www.cms.gov/files/document/finalmds-30-rai-manual-v1191october2024.pdf: .an accurate assessment requires collecting information from multiple sources .Those sources must include the resident and direct care staff on all shifts, and should also include the resident's medical record, physician .On 7/22/25 at 10:19 AM, R68 was observed lying in bed. R68's left hand appeared to be contracted with his fingers completely bent at the second knuckle and his fingertips were almost touching the upper most aspect of the palm. R68 was asked if he could open his hand. R68 explained he was not able to move any of his fingers on his left hand. R68 was asked if he could straighten his legs completely. R68 explained he only had one leg. It was observed R68 had an above the knee amputation (AKA) of his left leg.Review of the clinical record revealed R68 was admitted into the facility on 2/11/16 and readmitted [DATE] with diagnoses that included: acquired absence of left leg above knee, diabetes and bipolar disorder. According to the MDS assessment dated [DATE], R68 had a Brief Interview for Mental Status (BIMS) exam score of 15/15, indicating intact cognition. Further review of R68's MDS assessments identified the following inaccuracies:The Quarterly assessment dated [DATE] documented in Section G G0115. Functional Limitation in Range of Motion A. Upper extremity (shoulder, elbow, wrist, hand) was marked as 0. No impairment. The section was signed by Registered Nurse (RN) M.The Comprehensive assessment dated [DATE] documented 0. No impairment for A. Upper extremity and B. Lower extremity (hip, knee, ankle, foot). This section was signed by RN M.The Quarterly assessments dated 1/11/25, 10/11/24 and 7/11/24 all documented 0. No impairment for both upper and lower extremities. On 7/23/25 at 2:37 PM, R68's left hand was observed with the Restorative Aid revealed R68 was not able to extend the fingers of his left hand and expressed pain with any attempt by the Restorative Aide to actively extend the fingers. The Restorative Aide was asked how long R68's hand had been contracted. The Restorative Aide explained the left hand had been contracted for a long time.Review of R68's comprehensive care plan revealed a focus initiated 3/8/21 that read, RISK FOR IMPAIRED COMFORT r/t (related to) Arthritis, (L)LE (left lower extremity) Amputation and left hand related to arthritis, neuropathy.Review of an Occupational Therapy Evaluation dated 3/20/24 read in part, .LUE (left upper extremity) ROM (range of motion): .Hand = Impaired; .Index Finger = Impaired; Middle Finger = Impaired; Ring Finger = Impaired; Little Finger = Impaired. Contracture: Does Patient (Pt) Present with Contracture(s)? = Yes. Functional Assessment: Self Feeding = Independent (Pt continues to requires [sic] set up of tray opening [sic] containers. Pt eats mostly fingers [sic] foods but can use regular utensil with right ue . Pt needs lids with HOT LIQUIDS FOR SAFETY.). Evaluation Summary: .Assessment: # (number) of Performance Deficits = Assessment identified 3-5 deficits in areas of physical, cognitive, psychosocial skills resulting in activity limitation or participation restrictions.On 7/23/25 at 4:07 PM, Licensed Practical Nurse (LPN) L, who served as the MDS nurse, was interviewed and asked who was assessing the residents for their MDS assessments. LPN L explained she had only worked as a MDS nurse for about a month and was still in training. LPN L was asked who was signing the MDS assessments. LPN L explained it was RN M, who was the PRN (as needed) MDS nurse. When asked how often RN M was at the facility, LPN L explained RN M did not come to the facility she was offsite at another facility.Multiple attempts to call RN M on 7/23/25 and 7/24/25 were made with no return call.On 7/24/25 at 1:10 PM, Regional MDS N was interviewed and asked who had been doing the resident assessments since RN M did not come to the facility. Regional MDS N explained she had been doing the assessments; however, Section GG is completed as a chart review so it could be done offsite. When asked about the inaccurate assessment for R68, Regional MDS N explained she would look into the matter.On 7/24/25 at 2:28 PM, Regional MDS N explained that due to Occupational Therapy (OT) saying the contraction did not affect functional skills, no impairment was marked on the MDS. Regional MDS N was asked if even though R68 was not able to use his left hand but can feed himself with his left if that indicates there is no impairment of his upper extremities. Regional MDS N gave no answer. Regional MDS N was asked about R68 being admitted in 2016 with the LAKA, and the assessments were marked as no impairment. Regional MDS N explained they could go back and correct up to two years of assessments.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0680 (Tag F0680)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure the Activity Director had the minimum qualifications to perform duties of the position affecting all residents in the facility. Find...

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Based on interview and record review, the facility failed to ensure the Activity Director had the minimum qualifications to perform duties of the position affecting all residents in the facility. Findings include:On 7/24/25 at 9:16 AM, the facility was requested to provide license/certification for several employees, including the Activity Director (Staff ‘D') that had a hire date of 7/31/24.Review of the employee documentation provided by the facility revealed no license/certification for Staff ‘D'.On 7/24/25 at 3:30 PM, an interview was conducted with the Administrator. When asked about whether there was any license/certification for Staff ‘D', the Administrator reported they didn't have any. When asked about Staff ‘D's prior work experience, the Administrator reported they previously worked as an activity assistant and recently took on the role as Activity Director. When asked about the requirements for that role, the Administrator offered no further explanation.On 7/24/25 at 3:48 PM, the Administrator was requested to provide Staff ‘D's work experience for the last five years.On 7/24/25 at 4:03 PM, the Administrator reported via email, 07/31/2024 to Present [current facility name] No other work experience.On 7/24/25 at 4:12 PM, the Administrator was requested to provide the job description for the role of Activity Director. Review of the facility's job description for the Activity Director role documented, in part: .MINIMUM QUALIFICATION STANDARDS.LICENSE: Licensed or registered in the State of Michigan and eligible for certification as Therapeutic Recreation Specialist or as an Activities professional by a recognized accrediting body; OR 2 years experience in a social or recreational program within the past 5 years, with 1 year full-time employment in a patient Activities program in a health care setting; OR Qualified as an Occupational Therapist or Occupational Therapy Assistant OR Satisfactory completion of an approved training course in the State of Michigan.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Concern with facility staffing has the potential to affect to all residents Based on interview and record review facility failed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Concern with facility staffing has the potential to affect to all residents Based on interview and record review facility failed to ensure sufficient nursing staff were available to meet the needs of residents. Findings include: Facility submitted data to Centers for Medicare and Medicaid Services (CMS) for time period between 1/1/25 to 3/31/25 revealed that facility’s nursing staffing on weekends were “excessively low”. Review of Staffing sheets (and sign in sheets) for the following dates revealed multiple nursing staff call offs across multiple shifts with facility’s attempt to fill in the call offs: 1/3/25 to 1/5/25; 1/24/25 to 1/26/25; 2/7/25 to 2/10/25; 2/21/25 to 2/23/25; 3/14/25 to 3/16/25; and 3/21/25 to 3/23/25. An interview with Certified Nursing Assistant (CNA) “V” was completed on 7/23/25 at approximately 4:20 PM. They reported that they were full-time and had been at the facility for about 6 months. They were queried about facility staffing levels and whether they were able to provide the care needed for their residents. CNA “V” reported that they were “short staffed” on most days and they added that they tried to do their best for their residents. They added that recently the facility was trying to get help through a staffing agency if they could get someone. When queried how they managed on days/shifts when they did not have enough staff, CNA “V” reported that they had to do bed baths instead of showers. An interview with an agency (contract) CNA “W” was completed on 7/23/25 at approximately 4:30 PM. They reported and acknowledged the facility had a staffing challenge. They added that they had enough help and they were able to complete their assignment because of the survey that was currently going on (, indicating the facility staffed because of the survey, otherwise they usually work short). An interview with Registered Nurse (RN) “BB” on 7/23/25 at approximately 4:40 PM. They reported that they had been working at the facility for approximately 6 years and worked full time at the facility. They were queried about the facility’s staffing. RN “BB” reported that facility had staffing challenges, more with CNAs than nurses. They added that the facility had recently started using agency staff (employed by a third party) to cover CNA shortages. They added that issue was with staff call offs and not showing up to work. An interview with CNA “J” was completed on 7/23/25 at approximately 4:45 PM. CNA “J” reported that they worked part time at the facility. They agreed that the facility had staffing challenges because of staff not showing up to work. They added that the facility tried to get help from the agency when they were short-staffed and if they were unable to get staff to fill in the open shift, they were doing their best they could for the residents. An interview with Licensed Practical Nurse (LPN) “H” was completed on 7/24/25 at approximately 10:30 AM. They were queried about the facility staffing. LPN “H” reported that the facility’s “staffing could be better”. They added that the facility was short of CNAs, and they had one CNA on their side. When queried about residents who needed 2-person assistance, LPN “H” added they (nurses) were helping the CNAs. When queried about the weekend staffing, they reported there were no change. If they had a call off on the weekends it would get even harder. An interview with facility scheduler “CC” was completed on 7/25/25 at approximately 8 AM. They reported they were newer to the facility, had taken the role a few months ago. They were queried about nursing staffing and the call-offs. Scheduler “CC” reported that the staffing was getting better, and they had a lot of call offs. They added that their challenge was with CNAs more than nurses and they were trying their best to fill in the shifts that were not covered or if they had call ins. When they were queried further, they added the challenge was due to staff call ins and open positions An interview with the facility administrator was completed on 7/25/25 at approximately 7:45 AM. They were notified of the low weekend staffing on the facility submitted staffing report for 2nd quarter and interviews about staffing concerns. The administrator reported that they were trying to fill the staffing gaps with the agency staff recently (two weeks ago). They added that the challenge was staffing retention, and they understood the concerns. Review of the facility assessment dated [DATE] read in part, “The facility’s staffing is based on the resident population and acuity”. On 7/23/25 at 11:00 AM, a confidential resident group interview was conducted with 10 residents. When asked about whether they had any staffing concerns such as delayed response to call lights, or not receiving showers as scheduled, three of the 10 residents voiced their concerns. These included: “Sometimes we have to wait a long time (over 30 minutes).” “Weekends are worst and midnights.” “I’ve had to miss several showers because we only have one aide and they tell you that too.”
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure the facility assessment staffing was revised upo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure the facility assessment staffing was revised upon the reopening of a previously identified closed unit. This has the potential to affect all 87 residents. Findings include:Observations made from 7/23/25 to 7/25/25 revealed the facility had all units being utilized (residents assigned to rooms), including the 2 South unit.Review of the revised Facility assessment dated [DATE] documented under the section for staffing plan ratios by unit as the 2 south unit as not being staffed d/t (due to) census.Page 14 of 14 of the Facility Assessment had a section for Review and Update after Significant Changes - Any changes made within the facility assessment after the initial completion will be initialed and dated at the area of the change as well as documented below. The most recent revision signature was 4/1/25 by the current Administrator. This assessment was not updated to reflect the staffing plan for 2 South now that it was actively being utilized.On 7/24/25 at 10:07 AM, the Administrator was requested to provide the date of when the 2 South unit re-opened.On 7/24/25 at 10:11 AM, the Administrator reported All our private rooms got dual certified for medicare/medicaid on 4/1/25.On 7/24/25 at 10:20 AM, the Administrator was asked to clarify their response of what date they opened the 2 south unit and they reported they thought it was around that same timeframe. When asked why this was not reflected in the assessment dated [DATE], the Administrator reviewed and acknowledged the same and reported they would have to revise the facility assessment.
Apr 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number(s): MI00152130. Based on observation, interview, and record review, the facility failed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number(s): MI00152130. Based on observation, interview, and record review, the facility failed to ensure call lights were within reach of five (R605, R606, R607, R608, and R609) of six residents reviewed for accommodation of needs. Findings include: A review of a complaint submitted to the State Survey Agency revealed an allegation of call lights not being accessible to a resident. On 4/24/25 at 9:25 AM, R605 was observed lying in bed, crying. R605's call light was observed hanging from the head of the bed out of reach from the resident. At that time, Licensed Practical Nurse (LPN) 'F' entered R605's room to speak with the resident. LPN 'F' did not ensure the call light was placed within reach of the resident prior to exiting the room. Then, Registered Nurse (RN) 'G' entered R605's room to assess what was going on. RN 'G' did not ensure the call light was placed within reach of the resident prior to exiting the room. On 4/24/25 at 10:39 AM, R606 was observed in bed sleeping. R606's call light was observed on the floor, underneath the bed, not accessible to the resident. At that time, R607 was observed in bed sleeping. R607's adaptive call light (a special call light designed for people with limited movement in their hands) was observed on the floor, underneath the bed, not accessible to the resident. On 4/24/25 at 11:45 AM, Certified Nursing Assistants (CNAs) were observed providing care to R606. On 4/24/25 at 10:42 AM, R608 was observed in bed sleeping. R608's call light was observed on the floor, tangled with another cord, not accessible to the resident. At 11:37 AM, R608's call light remained on the floor. On 4/24/25 at 10:43 AM, R609 was observed in bed sleeping. R609's call light was observed on the floor, not accessible to the resident. On 4/24/25 at approximately 11:40 AM, CNAs were in R609's room providing care. On 4/24/25 at 12:00 PM, an interview was conducted with RN 'G'. When queried about who was responsible to ensure residents had access to their call lights, RN 'G' reported the CNAs and nurses were responsible. At that time, observations were made of R606, R607, R608, and R609's call lights, which remained on the floor and out of reach of the residents. RN 'G' reported the call lights should always be placed within reach of the residents, especially if care was provided, that was part of providing care. On 4/24/25 at 12:18 PM, an interview was conducted with the Director of Nursing (DON). When queried about who was responsible to ensure residents had access to their call lights, the DON stated, All of us. The entire nursing team is responsible. The above observations were shared with the DON. The DON reported that should not have happened as the staff were educated twice that week already. A review of R605's clinical record revealed R605 was admitted into the facility on 11//22/22 and readmitted on [DATE] with diagnoses that included: encephalopathy and vascular dementia. A review of R605's Minimum Data Set (MDS) assessment revealed R605 had moderately impaired cognition and was incontinent. A review of R606's clinical record revealed R606 was admitted into the facility on 1/13/25 with diagnoses that included: quadriplegia. A review of an MDS assessment dated [DATE] revealed R606 had intact cognition and was dependent on staff for all activities of daily living (ADLs). A review of R607's clinical record revealed R607 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: Alzheimer's Disease. A review of a MDS assessment revealed R607 had severely impaired cognition and required substantial/maximum to total assistance from staff. A review of R607's care plans revealed R607 was at risk for falls and required an adaptive call light that was to be placed at hip height on pt (patient) right side. A review of R608's clinical record revealed R608 was admitted into the facility on [DATE] and readmitted on [DATE]. A review of R608's care plans revealed R608 was at risk for falls and their call light was to be within reach. A review of R609's clinical record revealed R609 was admitted into the facility on 3/11/22 and readmitted on [DATE]. A review of a MDS assessment dated [DATE] revealed R609 had moderately impaired cognition and required substantial/maximum assistance for bed mobility and transfers and was dependent on staff for toilet transfers. A review of R609's care plans revealed R609 was at risk for falls and their call light was to be within reach.
Jan 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

This citation pertains to Intake Number: MI00149259. Based on observation, interview, and record review, the facility failed to ensure a resident bathroom was maintained in a clean, comfortable, and s...

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This citation pertains to Intake Number: MI00149259. Based on observation, interview, and record review, the facility failed to ensure a resident bathroom was maintained in a clean, comfortable, and safe manner for one (R803) of three residents reviewed for the environment, resulting in the resident having to change their clothing often due to leaking water, having to wait for a community bathroom, and feeling frustrated. Findings include: On 1/15/25 at approximately 8:55 AM, R803 was observed walking in the hallway of the 1 South Unit. R803 asked, When will my toilet be fixed? It has been seven days like this and now we don't have a toilet to use. At that time, R803 was interviewed regarding their concerns about the toilet. R803 reported seven days ago, the ceiling over the toilet began leaking onto the resident and their roommate when they were seated on the toilet. R803 said every time they used the toilet they had to change their clothing because it would get wet from whatever was leaking from above. R803 stated, The toilet drains on you. R803 reported as of the previous day, they were not allowed to use the toilet in their room and had to use the toilet in the shower room, which was often occupied. At that time, an observation was made of R803's bathroom. The toilet was covered with sheets and a plastic bin was on top of the toilet collecting liquid that was leaking from the ceiling. A strong, foul odor was observed in the bathroom and multiple flying insects were observed near the toilet. The concrete ceiling above the toilet was observed to have what appeared to be water damage (discolored area where the liquid was leaking and the ceiling was cracked). On the surface of the concrete with the water damage, multiple dark brown, raised, circular, textured areas were observed. R803 expressed feeling nervous that they would get in trouble for talking about the condition of the bathroom. On 1/15/25 at 10:17 AM, an interview was conducted with Maintenance Director 'A'. When queried about what was going on in R803's bathroom, Maintenance Director 'A' reported he found out about the issue on 1/14/25 and the leaking was coming from the toilet in the bathroom on the second floor above R803's bathroom and that he was in the process of fixing it. At that time, an observation of R803's bathroom was conducted. Maintenance Director 'A' confirmed that the crack and discoloration on the ceiling was due to water damage but said It's dry already. When queried about the circular, raised, textured, dark brown areas that had since been cleaned off the concrete, Maintenance Director 'A' stated, It's probably paint. When queried about whether mold could form due to the leaking of water into the floor/ceiling, Maintenance Director 'A' stated, I'm not sure if it can. Maintenance Director 'A' reported that the water damage present likely occurred for a longer period than one day, but that nobody notified him and they should have. On 1/15/24 at approximately 10:40 AM, an interview was conducted with the Director of Nursing (DON). The DON reported he became aware of the issue with R803's toilet on 1/14/25 and that Maintenance Director 'A' was in the process of fixing it. The above observations were shared and an observation of the bathroom was made with the DON. The DON reported all staff were required to report any maintenance issues and the residents who used that bathroom should have been moved out of that room. R803 was tearful when the DON asked them about the toilet. R803 said again that it had been seven days since it started. On 1/15/25 at 12:50 PM, an interview was conducted with the Administrator. The Administrator reported he became aware of the issue with R803's toilet on 1/15/24 and if there were maintenance issues, they should be reported to himself, Maintenance Director 'A', and/or the DON. A review of R803's clinical record revealed R803 was admitted into the facility on 8/30/24 with diagnoses that included: cancer, type 2 diabetes, and chronic kidney disease. A review of R803's Minimum Data Set (MDS) assessment revealed R803 had intact cognition.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00149259 Based on observation interview and record review, the facility failed to ensure med...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00149259 Based on observation interview and record review, the facility failed to ensure medications were administered per the Physician's orders for one resident (R801) of two residents reviewed for medication administration. Findings include: On 1/15/25 a concern submitted to the State Agency was reviewed and alleged R801 was not receiving their medications as ordered. On 1/15/25 at approximately 8:23 a.m., R801 was observed in the hallway, up in their wheelchair. R801 was asked if they had any concerns regarding receiving their medications and they reported they did and that the facility keeps missing their medications because another Nurse on the other side has to give them. R801 reported they were not given their Synthroid or their regular Tylenol that morning and that the issue happens frequently. On 1/15/25 the medical record for R801 was reviewed and revealed the following: R801 was initially admitted to the facility on [DATE] and had diagnoses including Hypothyroidism and Osteoarthritis. A review of R801's MDS (minimum data set) with an ARD (assessment reference date) of 10/25/24 revealed R801 needed assistance from staff with most of their activities of daily living. R801's BIMS score (brief interview of mental status) was 15 indicating intact cognition. A Physicians order with a start date of 11/17/24 revealed the following: Synthroid Oral Tablet 137 MCG (Levothyroxine Sodium) Give 1 tablet by mouth one time a day for hypothyroidism **GIVE ON EMPTY STOMACH ** A second Physician's order with a start date of 11/22/24 revealed the following: Acetaminophen Extra Strength Tablet 500 MG (milligrams) Give 2 tablet by mouth every 8 hours for Pain Do Not Exceed 4 Gms (grams) of Acetaminophen daily . A review of R801's January 2025 MAR (medication administration record) revealed R801 was not administered either of their 6:00 a.m. doses of Extra strength Tylenol and Synthoid. On 1/15/25 at approximately 10:51 a.m., Nurse D was queried regarding the Synthroid and Tylenol not being administered. Nurse D indicated that both of the medications were not administered and that they had planned to administer them that shift after calling the Physician for one-time orders for both medications. At that time, the DON was also queried regarding the issue and reported that R801 does not like the midnight Nurse to give them their medications and so the process for R801 is for the Nurse on the other side on the floor to come over and give them. The DON reported that was no excuse for R801 not to be given their medications. On 1/15/25 a facility document titled Medication Administration was reviewed and revealed the following: POLICY OVERVIEW: To safely and accurately prepare and administer medication according to physician order, professional standards of practice, and resident needs .General Instructions- .Administer medication in accordance with frequency prescribed by physician and standards of practice .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number: MI00148850. Based on observation, interview, and record review, the facility failed to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number: MI00148850. Based on observation, interview, and record review, the facility failed to ensure recommendations from the orthopedic specialist were implemented for one (R802) of one resident reviewed for coordination of care to outside appointments. Findings include: A review of a complaint submitted to the State Agency revealed an allegation that the facility was not properly coordinating and assisting R802 with appointments with outside providers. On 1/15/25 at 8:30 AM, R802 was observed lying on their bed. When R802 attempted to reach for the remote control for the television, they appeared to have difficulty moving their arm. When queried about any concerns they had with their care in the facility, R802 reported their main issue was with the facility not following through with recommendations and orders from medical specialists. R802 reported that she went to an outside provider who recommended a brace for their foot. R802 explained that the braces were never implemented at the facility and when they asked staff, they were told It won't help you and they do not apply the devices. R802 was unsure if the device were available for use. R802 questioned why it was beneficial to go to a specialist if recommendations were not going to implemented by the facility. A review of R802's clinical record revealed R802 was admitted into the facility on 9/17/21 with diagnoses that included: rheumatoid arthritis. A review of a Minimum Data Set (MDS) assessment dated [DATE] revealed R802 had intact cognition and was dependent on staff for transfers and required substantial/maximum assistance for bed mobility. It was documented R802 had foot drop of the left foot. A review of R802's progress notes revealed the following: On 11/12/24, it was documented in a Physician Team - Progress Note that R802 had L/R (left/right) foot drop. It was documented R802 was to be referred to podiatry to evaluate the need for special DME (durable medical equipment) boot vs (versus) brace vs other . A review of a consultation completed by R802's orthopedic doctor on 12/19/24 revealed the orthopedic doctor's recommendations/instructions were as follows, Compression socks 20 mmHg (millimeters of mercury) for left leg .AFO (ankle foot orthosis - brace) ordered. Remove at night and for skin checks . A review of R802's Physician's orders revealed no order for a AFO or compression socks as of 1/15/25, approximately one month after R802 had the orthopedic consultation. Further review of R802's clinical record revealed no documented by a medical provider to justify not following the specialist's recommendations. On 1/15/25 at 12:52 PM, an interview was conducted with the Director of Nursing (DON). When queried about how care was coordinated to ensure recommendations from outside specialists were reviewed and implemented in the facility, the DON reported the consultation report was reviewed and if the physician was in agreement, the orders would be put into the electronic medical record. If the physician did not agree with the recommendations, it was expected that a conversation was had with the specialist and justification was documented by the physician.
Oct 2024 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00147465 Based on observation, interview, and record review the facility failed to ensure fr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00147465 Based on observation, interview, and record review the facility failed to ensure freedom from staff neglect for one resident, (R903) of three residents reviewed for abuse, resulting in a significant delay of administration of an anti-anxiety medication and feelings of sadness, frustration, anger, anxiety, fear, and disappointment with care. Findings include: An abbreviated survey was conducted at [NAME] Nursing and Rehab on 10/23/24 to address the facility reported incident. A review of a facility provided policy titled, Abuse updated 5/24/23 was reviewed and read, Residents have the right to be free from abuse, neglect, exploitation, mistreatment .Definitions: Abuse: The willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being .Neglect: Failure of the facility, it's employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress . On 10/22/24 at 10:08 AM, a review of R903's clinical record revealed they admitted to the facility on [DATE] with diagnoses that included: mouth cancer, protein calorie malnutrition, adult failure to thrive, dysphagia (difficulty swallowing), presence of a feeding tube, and anxiety disorder. R903's Minimum Data Set assessment dated [DATE] revealed they were cognitively intact and ranged from independent to set-up assist and supervision for various activities of daily living. A review of a progress note entered into the record by Regional Nurse Consultant 'F' dated 10/1/24 at approximately 5:45 PM revealed R903 had received a new order from Dr. 'E' for Ativan (anti-anxiety medication) 0.5mg (milligrams) by mouth every six hours, as needed. R903's orders were reviewed and revealed the order for the Ativan had been entered into the computer as an active order by Nurse Consultant 'F' on 10/1/24 at 5:47 PM. On 10/22/24 at 11:48 AM review of facility provided investigation documents for an incident between R903 and Licensed Practical Nurse (LPN) 'B' was conducted. The documents contained the following: An incident summary that read, .On 10/1/24 at approximately 9:30 pm, the Administrator was notified that a physical altercation occurred between the resident (R903) and LPN ('B'). When the Administrator asked the nurse what happened, (LPN 'B') stated, When I was giving him the medication, he stood up out of his wheelchair and punched me in the face 5 times. I pushed him back down into his wheelchair .In conclusion, it was identified that the nurse (LPN 'B') neglected to provide the resident with the PRN (as needed) Ativan that he was requesting for approximately 4 hours. A review of R903's physician's orders and medication administration record (MAR) revealed the following: A signed physician's order from Dr. 'E' dated 10/1/24 at 5:47 PM for Ativan 0.5 mg every 6 hours, as needed for anxiety. A MAR for October 2024 that indicated LPN 'B' administered R903's Ativan at 9:25 PM, approximately four hours after the medication had been ordered. Continued review of the facility's investigation revealed the following witness statements: A statement by the facility's Administrator dated 10/2/24 that read, I was approached by (R903) in the 1 north <sic> hallway on 10/1/2024. It was probably between 5 and 5:30 p.m. He said 'I want my Ativan. The nurse said I have medication in the cart, but it's not in the computer. I don't know what that means. Can you help me?' I approached the nurse (LPN 'B') who was standing at the med cart and asked her what he meant as she was standing with an <sic> ear shot of me and the resident. She said 'he <sic> has a sleeve of medication in the cart with his name on it, but I don't have an order for it.' I asked if I could see something on her computer real quick. I clicked on the order tab in (eMAR program) to view the completed/struck out/discontinued orders and found a PRN order for Ativan that looked to have ended due to the 14 day stop day. She seemed to be irritated already so I told her I would get one of the nurse managers to see if they could get an updated order. I called (Regional Nurse Consultant 'F') .and asked her if she could assist with getting the order quickly, and she said yes. Before I left for the evening, around 7:15 p.m., I walked down the 1 north hallway up to (LPN 'B') and told her that the order was in and to make sure she gives (R903) his medication . Around 9:15 p.m. my cell phone rang at home. The call ended before I could get my phone. I saw it was (LPN 'B') and I called her back 8 times in a row before I got a hold of her. When she answered she said she was busy being a nurse and a CNA (certified nurse aide) and she's tired .She continued 'So I'm down here working hard and I'm tired and I want to take a break, but the resident (R903) is starting to call me names and follow me around.' I asked if she had given him the Ativan yet. She said No, and that she told the resident she wanted to take her break and that he needs to give her a minute .I told her at this point he has been waiting for the Ativan for 4 hours and to give it to him. I explained that he had a rough day and she knew that, and all of this could be avoided if she had just given him the medication that he has been asking for. She kept going back and forth with me essentially giving reasons why she should take a break instead of giving him his medication .I told her no less that 5 times to 'just give him the medication'. She finally said Ok <sic> and we hung up the phone . About 10-15 minutes later, my phone rang again. It was (LPN 'B'). I answered .and she screamed 'YOUR PATIENT JUST PUNCHED ME IN THE FACE!' .I asked her what happened exactly? she said 'He was talking all this stuff to me and called me a (expletive) .I just started to pop his pills and when I was giving him the medication he stood up out of the wheelchair and punched me in the face 5 times and I pushed him back down into his wheelchair and called 911'. I asked her if she was okay and if she needed to go to urgent care and she said 'I'm pressing charges and I'm probably not coming back!' .A few minutes later I texted (LPN 'B') with (DON, Director of Nursing) included on the message to let (LPN 'B') know she was suspended .(The DON) informed me that (LPN 'B') threatened to bring her husband to the facility to beat the resident up . A statement from the facility's DON dated 10/2/24 was reviewed and read, I missed a call from (LPN 'B') at 9:08 p.m. I called her back at 9:21 p.m. I spoke to her about the resident (R903). She stated that she didn't have an Ativan order for him .I texted (Dr. 'E') for Ativan and I told (LPN 'B') that per (Dr. 'E') it was okay to enter the order and give the medication. I spoke to her again around 10 p.m. when she stated she was punched by the resident and she was going to call her husband to come into the facility because the resident was harassing her .I said to her that she cannot call her husband to come to the building .you cannot fight the patient, you cannot do anything to the patient .She said 'What am I supposed to do if the patient is hitting and punching me?' I said 'Get away from the patient, that's a patient!' I also told her that (Registered Nurse, RN 'A') is going to take care of that patient . It was noted, R903 had an order obtained by Regional Nurse Consultant 'F' for Ativan dated 10/1/24 at 5:47 PM, prior to LPN 'B' calling the facility's DON and them calling Dr. 'E'. Continued review of the witness statements revealed a statement dated 10/2/24 from RN 'A' that read, .Yesterday I was coming from one south <sic> and the resident (R903) approached me and stated that the nurse was not giving him his medication and while we were talking, the nurse (LPN 'B') came from outside. I told her that the resident wants his medication and the nurse stated 'I have to take my break because I am entitled to one' and she left to go on her break. The resident then stated 'you see how she is treating me'. It was about 9pm <sic>. The don (Director of Nursing) called me asked me to tell the nurse (LPN 'B') that she could not call her husband to come to the building . A statement from LPN 'B' dated 10/2/24 was reviewed and read, When I came onto the shift, (R903) was getting into it with (LPN 'G') .He was being petty .He said he wanted Ativan. I told him I saw a sleeve of Ativan in the drawer but you don't have an order for it. I told him to let me call the doctor, and just give me a minute. He asked who he can talk to about this .Then the Administrator was coming around the hall. We had addressed it with her because she was on the hall. She was going to call the nurse practitioner or somebody to see if she could get an order. I was still working .Sometimes my blood sugar drops. I don't feel like I need to explain to the patient that I'm lightheaded. I told him to give me a minute. He was saying I was waiting all day, now I got to wait for you to take a break. I went out the door to call the Administrator .She told me that in the meantime that I called her I could have given him his medication. I come <sic> back in the building and (RN 'A') is standing there. RN 'A' said he (R903) needs his meds. I told them I'm going to get them .I called (the DON) and (the DON) said not to panic and to give him his meds . A statement from R903 dated 10/2/24 was reviewed and read, I was attacked by one of the nurses .What happened to me should not have happened to me or any other resident in the facility .She didn't give me the Ativan. I was asking for it. She pushed me in the chair. I swung at her .She pushed me down. I stood back up because I didn't want her to trap me in the chair .The police came but it took a while .The girl (LPN 'B') told me in front of everybody she was going to get her husband to come up here and beat me up. I guess I was harassing her .or non-stop asking for my Ativan and my pain medicine. My anxiety was running high because I had not had my anxiety pill all day. She put a road block in so I went around to talked <sic> to the Administrator and she said she was going to work on it and see if she could get the medicine quicker. Every time I went to the nurse she kept saying it's got to get in the computer. You don't have to keep coming to me. When it gets into the computer I will come to you .The lady said I'm tired from doing all that work to get your medicine and I want to take a break. (RN 'A') said why don't you give him the medicine first. She snapped at (RN 'A') and said I want to take a break. She turned around and disappeared at the nurse's station. I sat in my doorway and watched for her and she eventually came out. I asked her if she felt better now? She said No <sic> My <sic> contract tells me I can take a break whenever I want and if you keep talking you're going to have to get this medicine from someone else. I told her the contract says she has to take care of patients and she's holding me up from getting my medicine. I asked her why she is still talking about what your contract says instead of giving me my medicine- that's time you could be giving me the medicine. She said, 'Look I'm done. Someone will be here in a couple of hours to give you your medicine'. She went over to the computer and started typing and was giving the guy next to me his medicine .She kept treating it like the medicine order wasn't in the computer. (RN 'A') ended up giving me the medicine . A witness statement from a resident dated 10/2/24 was reviewed and read, .The nurse (LPN 'B') called 911. I saw her do that. Then she said she was going to call her husband also insinuating that he was going to come and beat the resident (R903) up. It started over his medication. All day she was having altercations with people. She got really funny with me. I asked her (LPN 'B') what her name was. She looked at me really funny and said how many times do you have to ask me what my name is? You've asked me 7 times. I told her I've had a stroke so I don't remember some of the names sometimes. Then she got really funny with me. She was hard to get along with. She has a major attitude. She has a great big chip on her shoulder. She said an awful lot of the F word. It was very loud. She was very loud and trying to throw her weight around .I heard her using the F word at times. That I know for a fact because that's what brought me out into the hall. A review of another resident witness statement dated 10/2/24 was conducted and read, .The nurse warned him a few times to stop bothering her because she's busy and has all these people to take care of. Then there must have been a fight. I heard her say she was going to call her husband . On 10/23/24 at 9:24 AM, a telephone interview was conducted with RN 'A' regarding their recollection of the incident between R903 and LPN 'B'. RN 'A' said they went downstairs for something and while down there R903 approached them and said the nurse (LPN 'B') did not give him his medicine. RN 'A' said while they were talking with R903, LPN 'B' came into the building from outside and he told her to give R903 his medication. They continued to say LPN 'B' told them they were, Entitled to a break. RN 'A' said they thought LPN 'B' had returned from their break since they had come in from outside and they were going to give R903 his medication. RN 'A' said they went back upstairs and shortly after received a call from the facility's DON who told them not to let LPN 'B's husband into the building as LPN 'B' had threatened to have their husband come to the facility to, beat up R903. On 10/23/24 at 10:38 AM, a telephone interview was conducted with LPN 'B' regarding the incident with R903. LPN 'B' said R903 got, aggressive with them around 9:00 in the evening on 10/1/24, and punched them in the face. They continued to say R903 wanted his Ativan at about 5:30 PM but they didn't have an order for it. They said R903 went to the Administrator and the Administrator was going to get the order. They were asked why they didn't administer the medication around 9 PM after the Administrator obtained the order earlier in the evening and they said, I didn't know if the order was in. They were asked about their phone call to the Administrator just prior to the incident and said the Administrator told them they obtained the order and to give R903 the medication. They further said RN 'A' also came downstairs and told them to administer R903's medication. They were again asked why they delayed checking for the order and administering the medications when the order was entered at 5:47 PM and they said, Every time I tried, he rolled up on me and I couldn't check. They were then asked if they could have asked for assistance from another nurse in the building to check for the order and administer the medication and said they could have. They were also asked if they threatened to call their husband to come to the facility and they denied the threat. On 10/23/24 at 1:00 PM, an interview was conducted with the facility's Administrator, DON, and Regional Nurse Consultant 'F' regarding the incident. They reported Nurse Consultant 'F' obtained the order for R903's Ativan at 5:47 PM. The Administrator said they told LPN 'B' the order was in and to give R903 his medication prior to them leaving the building at approximately 7:30 PM. The Administrator said LPN 'B' called them at approximately 9:15 and they sounded, aggravated. The Administrator said they asked LPN 'B' if they gave R903 their Ativan and LPN 'B' said they had not. The Administrator then said they told LPN 'B' several times over the phone to give them their medication. The Administrator said the whole incident could have been avoided if LPN 'B' did not neglect giving R903 their medication several hours after the order was obtained. They further indicated they terminated LPN 'B's employment and reported the incident of neglect to the appropriate licensing agencies. On 10/23/24 at 1:30 PM, R903 was observed in their room. An interview was conducted with R903 regarding the incident with LPN 'B'. They were hesitant to speak of the incident, but eventually said, She attacked me and knocked me into my chair. They were asked if they knew what provoked the incident and said, they were having a bad day and they wanted their anxiety medication. They admitted ly said, I was bugging her for it, but she wouldn't give it to me. He further explained earlier in the evening the Administrator told him the order had been obtained and he asked for it several times but LPN 'B', denied to give it to him. At that time in the interview, it was observed tears were [NAME] up in R903's eyes and began running down their cheeks. R903 then went on to say the nurse was, purposely withholding my medications. Through tears R903 then said, She is a horrible nurse, I cannot believe she could be that mean on purpose. She was so aggravated with me, but all she had to do was give me my medications.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake(s): MI00147253 and MI00147444 Based on observation, interview and record review, the facility s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake(s): MI00147253 and MI00147444 Based on observation, interview and record review, the facility staff failed to timely report allegations of sexual abuse to the Administrator/Abuse coordinator to ensure timely reporting to the State Agency for one (R901) out of three residents reviewed for abuse. Findings include: A complaint and FRI (facility reported incident) were reported to the State Agency (SA) that alleged on or about 9/25/24 an outside male visitor entered R901's room and allegedly engaged in oral sex with the resident. R901 was noted as suffering from dementia, memory deficit and had a court appointed guardian. On 10/22/24 at approximately 12:44 PM, R901 was observed sitting in their wheelchair. The resident was alert but not able to answer regarding the allegation noted above. A review of R901's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that included: dementia, psychotic disorder with delusions and memory deficit. A review of the residents Minimum Data Set (MDS) noted the resident had a Brief Interview for Mental Status (BIMS) score of 5/15 (severely cognitively impaired cognition). The (name redacted) police case report was reviewed and documented, in part, the following: .Report Date/Time: 9/28/24 at 4:49 PM .were dispatched to Facility for a possible CSC (criminal sexual conduct) .dispatch advised that the possible CSC occurred on 9/24/25. The victim is [R901] who has a physician statement stating that she cannot make her own decisions. Upon arrival I (hereinafter officer J ) spoke with the Administrator who stated that staff member (herein after Certified Nursing Assistant/CNA H) saw the incident. Officer spoke with [CNA H] who stated she walked into the room and the suspect (herein after suspect/visitor I) was standing behind the door zipping his pants up. [R901] was seen in her wheelchair in front of him as if she was giving him oral sex. [CNA H] stated that there was also another incident where suspect/visitor I was found in [R901's] room when he should not have been but nothing sexual occurred. [CNA H] stated that [R901's] room door is never closed and is always open and she said that it was odd when the incident occurred .Officer spoke with [R901] who could not seem to recall the incident. [R901] has dementia and seemed to talk about topics that were unrelated to the incident .Officer spoke with resident who stated she knows suspect/visitor I .and stated that suspect/visitor I comes in and gives [R901] candy or soda. On the day of the incident the resident stated she spoke with [R901] after the issue. [R901] stated suspect/visitor I kissed her on the cheek and hugged her and told her that she has a new boyfriend . On 10/1/24, I (Detective K) was assigned these suspicious circumstances investigation .Administrator was advised that there is no evidence of a crime at this point .I (Detective K) offered to contact suspect/visitor I for the Administrator to advise him not to return to the facility . A review of the facility investigation summary noted, in part, the following: .Resident: R901 .Alleged Perpetrator(s): suspect/visitor I .Facility report received online submission: 9/28/24 .Investigation summary: .9/25/24 around 4 PM suspect/visitor I signed in .On 9/28/24 around 2:30 PM, Administrator was notified that there was an allegation made by CNA staff that earlier in the week, a visitor engaged in oral sex with [R901] .On CNA (hereinafter CNA H) stated she approached the residents room and the door was closed. She walked into the resident's room, and the male visitor was standing right behind the door and close to the wall where the door hinges are. The CNA stated that [R901] was sitting in her wheelchair very close to the visitor facing his waist and the male visitor appeared to be zipping up his pants. The CNA states that she did not observe any genitals. The CNA further stated that she saw him in [R901's] room a few weeks ago and thought it was odd .(other resident) endorsed the male visitor as suspect/visitor I .(other resident) states that when suspect/visitor I brings her something .he will bring it for [R901] .(other resident) states that on 9/25/24, suspect/visitor I stepped out the room while staff were changing her roommate, and shortly after, staff told (other resident) to get him out of [R901's] room .the other resident explained that there was another time previously that she found out suspect/visitor I went in [R901's] room .(other resident) also states that there was a time .that her and suspect/visitor I got into a fight on the phone and she told him she never wanted to see him again. However, he came into the facility, signed in to see (other resident) and actually went to another female resident's room .and brought her some treats or candy .The CNAs involved were issued corrective action related to abuse reporting . On 10/22/24 at approximately 2:46 PM, a phone interview was conducted with CNA H . CNA H reported that they started working at the facility around July 2024. The CNA was asked about the incident that occurred involving R901 and suspect/visitor I. CNA H reported that on 9/25/24 they saw that R901's door was closed and they thought it was strange their door was closed. They opened the door and observed suspect/visitor I zipping up their pants and they were very shocked and told CNA C. CNA H further reported that they had seen suspect/visitor I in R901's room on another occasion. When asked if they reported either incident to the Administrator/Abuse coordinator according to facility policy, they stated that they did not. They indicated that due to their delay in reporting they received in-service training. CNA H did indicate that they reported the incident observed on 9/25/24 to CNA C. On 10/22/24 at approximately 3:30 PM, an interview was conducted with CNA C. The CNA was asked about the incident involving R901 and suspect/visitor I. They reported that CNA H told them about the incident and thought it occurred either on Tuesday (9/24/24) or Wednesday (9/25/24) but they also did not report the incident per facility policy. CNA C did note that they did report the incident to CNA L. On 10/22/24 at approximately 3:51 PM, an interview was conducted with CNA L. The CNA was asked about the allegation/incident involving R901 and suspect/visitor I and reported that CNA L told them about the incident on the phone and they had been busy with school and should have reported it to the Administrator/Abuse coordinator sooner. On 10/23/24 at approximately 12:44 PM an interview was conducted with the Administrator/Abuse coordinator. The Administrator was asked about the facility policy pertaining to reporting allegations of sexual abuse and the failure of staff to do so timely. The Administrator confirmed that staff failed to report the allegation timely and received in-service abuse training. The facility policy titled, Abuse (updated 5/24/23) was reviewed and documented, in part, the following: Policy Overview: Residents have the right to be free from abuse .The facility will educate the staff in identifying abuse ( .sexual abuse .) .Initial Reporting: The facility will ensure that all allegations involving abuse .are reported to the Administrator and reported to the State Survey Agency immediately but not later than two hours after the allegation is made if the allegation involves abuse .and to other officials (including adult protective services and/or law enforcement, when applicable .
Sept 2024 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to ensure that a portable oxygen tank was properly secured while left unattended for one (R405) of one resident reviewed for oxyg...

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Based on observation, interview and record review, the facility failed to ensure that a portable oxygen tank was properly secured while left unattended for one (R405) of one resident reviewed for oxygen use, resulting in the potential for the tank to be knocked over, causing a potential rocketing of the cylinder and injury to residents in the immediate area. Findings include: On 9/18/24 at 9:10 AM, R405 was observed laying in bed, naked from the waist up. The roommate's privacy curtain was drawn so the resident was not visible from the hallway. There was an oxygen concentrator in use with a nasal cannula and was set to three liters. There were two portable oxygen tanks stored next to the resident's bed. One oxygen tank was secured in a metal holder/stand with two wheels, and the other oxygen tank was free-standing right next to the resident's head of bed. The resident reported that tank was empty and unsure of how long it had been like that. On 9/18/24 at 9:14 AM, Nurse 'D' was at their med cart a few doors away and was asked to observe R405's room. Nurse 'D' confirmed the unsecured oxygen tank and proceeded to leave the room to obtain a storage cart to remove the empty cylinder. The Nurse 'D' reported that should not have been left like that and was unsure of how long it had been like that. Review of the clinical record revealed R405 was admitted into the facility on 9/6/24 with diagnoses that included: non-st elevation myocardial infarction (NSTEMI - a type of heart attack), chronic obstructive pulmonary disease, and emphysema. Physician orders included: Oxygen Delivery via NC (Nasal Cannula) Liter flow: 3 L (liters) Duration: PRN (as needed) for SOB (Shortness of Breath). On 9/18/24 at 11:45 AM, an interview was conducted with the Director of Nursing (DON). When informed of the observation and interview regarding the unsecured portable oxygen tank, the DON reported those should never be left free-standing and would follow-up with nursing staff immediately. According to the facility's policy titled, Oxygen/Medical Gas Storage & Training Policy dated 1/23/2019: .Ensure cylinders are secured by chains, racks or in stands and valve protection caps are secured (if provided) .When in use E Cylinders are to be secured properly and monitored per physician's orders .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure resident medications were not left at the beds...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure resident medications were not left at the bedside for one (R406) of one resident reviewed for medication storage. Findings include: On 9/18/24 at 9:30 AM, R406's bedside table was observed to have a single white circular pill stored on top. The resident was not in the room. On 9/18/24 at 9:33 AM, Nurse 'C' was observed at the medication cart a few rooms down. When asked to observe R406's room, upon entry to the room, Nurse 'C' confirmed the pill on the bedside table and proceeded to don a glove and remove it. They reported they weren't sure who put that there, and it could've been from midnights since they had given the resident their medication earlier in the hallway, and that resident was now in the therapy room upstairs. Nurse 'C' was asked to verify what the medication was and upon reviewing R406's blister packs in the medication cart, it was confirmed the pill was carvedilol (a pill for high blood pressure) which was to be given at 6:00 AM. Nurse 'C'' reported that medication had actually been held earlier due to a low blood pressure reading of 106/72. Review of the clinical record revealed R406 was admitted into the facility on 1/20/24 and readmitted on [DATE] with diagnoses that included: cerebral infarction, acute metabolic acidosis, encephalopathy, mild cognitive impairment of uncertain or unknown etiology, essential hypertension, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, chronic systolic heart failure, paroxysmal atrial fibrillation, and hyperlipidemia. According to the facility's documentation of Physician Statement of Competency dated 2/15/24 and 2/19/24, .Incompetent to make his medical decisions, provide informed consent or participate in decisions regarding their financial affairs. The specific cause and/or contributing diagnosis to support this decision: Moderately impaired reasoning and executive decision making. Review of the Physician orders and Medication Administration Records (MARs) included: Coreg Oral Tablet 6.25 MG (Milligrams) (Carvedilol) Give 1 tablet by mouth two times a day for Afib/HTN (Atrial Fibrillation/Hypertension) Hold for SBP (Systolic Blood Pressure) <110 or HR (Heart Rate) <60. This medication was due to be given at 9:00 AM and 9:00 PM, not 6:00 AM as indicated by Nurse 'C'. Review of the MARs indicated over the past few days, this medication was last documented as given on 9/17/24 at 9:00 PM. On 9/16/24 at 9:00 PM the MAR was noted as 10 (10 = Vitals outside of parameters for administration). On 9/18/24 at 9:00 AM, Nurse 'C' documented a 10 with vital signs of 106/76 and Pulse 92. Review of the progress notes included none since 9/17/24. On 9/18/24 at 11:45 AM, an interview was conducted with the Director of Nursing (DON). When informed of the medication left at bedside for R406, they reported no medication should be left at the bedside and would follow-up with nursing staff. According to the facility's policy titled, Medication and Treatment Storage dated 8/7/2023: .During a medication pass, medications must be under the direct observation of the person administering medications or locked in the medication storage area/cart .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # MI00146550. Based on observation, interview and record review, the facility failed to maintai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # MI00146550. Based on observation, interview and record review, the facility failed to maintain a safe, clean, comfortable and homelike environment, affecting multiple residents throughout the facility. Findings include: Review of complaints reported to the State Agency (some as recent as 9/10/24) included allegations that the facility was not clean, had mold, bugs/ants getting in, and had electrical issues with cords. On 9/18/24 at 8:30 AM, the outside of the facility's north parking lot was observed to have several loose wires hanging down from the building and were connected to a large rectangular box that had more loose wires that hung down. The bottom of these wires were observed hanging just next to an external water spout that had visible water drainage coming from the spout. Another area outside the facility, near the emergency exit/delivery area was observed to have long, black, loose cords that hung down from the side of the building. At 9:10 AM, the lower wall heater register along the hallway across from room [ROOM NUMBER] was observed pulled away and hanging down on one side and resting on the floor. At 9:18 AM, room [ROOM NUMBER] was observed to have various trash and debris underneath their bed. Their privacy curtain was not completely secured and had several clips removed and was hanging down. The resident reported that had been like that for a few days and someone was supposed to come around and fix it, but they had not yet. At 9:23 AM, the bottom door seal to the emergency exit/delivery door on the first floor north hallway was observed to be missing. Outside light was visible along the entire bottom of the door. At 9:26 AM, the bathroom shared by room [ROOM NUMBER] and 109 was observed to have bunched up toilet paper with a brown substance and a trail of similar brown splatters about two feet in length extending from the toilet towards the door that connected to room [ROOM NUMBER]. The bathroom ceiling was observed to have large water damage which was stained light to dark brownish colored stains and mold-like substance. The water damage continued to be visible down the entire upper half of the wall between the toilet and hand sink in which the paint was peeled away and hanging down from the wall in several large ripples. The privacy curtains in room [ROOM NUMBER] were observed to be soiled with several areas that had dark colored stains. The ceiling tiles just above the privacy curtains in room [ROOM NUMBER] were observed to have several areas of water damage and were stained brown in color. At 9:30 AM, Floor Care (Staff 'B') was asked about the bathroom shared with 108 and 109 and they reported they didn't go into the resident rooms, they just focused on hallway flooring. They further reported the resident bathrooms were done by the housekeepers who they thought were upstairs working currently. At 9:33 AM, Nurse 'C' was asked to observe the bathroom shared by room [ROOM NUMBER] and 109. Upon observation, Nurse 'C' confirmed the condition of the ceiling and wall sand reported they were not aware of that. They further confirmed the brown substance on the flooring and reported they were unsure what the substance was. Additional observation of the privacy curtains revealed multiple dark stains throughout the curtains in room [ROOM NUMBER]. At 9:40 AM, the first-floor north shower room was observed to have a shower chair that had a seatbelt that hung down and the fabric was soiled and various colors (brown/gray/pink). The shower tiles and corner grout appeared to be stained with pink and black colored mold-like debris. The shower curtains were also observed to have dark stains throughout. At 9:45 AM, the basement level was observed to have an egress door that led to a stairwell up to the north side parking lot. The entire portion of the interior wall just inside the door revealed painted cinder blocks with a large area of water damage, so much so that the paint was bubbled-up into a blistery, cauliflower type substance with what appeared to be dark, black mold-like substance throughout the wall surface. At 10:00 AM, an interview and observation of the facility was conducted with the Maintenance Director (Staff 'E') who reported they had been in their role since 2022. They reported they had one full-time assistant. When asked about the facility's renovations, Staff 'E' reported they were some drywall and painting on the second floor, but everything else had been completed. They were asked to observe the facility's environment. At 10:03 AM, Staff 'E' confirmed the lack of the bottom door rubber seal and reported they were not aware of that. At 10:05 AM, Staff 'E' confirmed the hanging wires outside the facility and reported they weren't sure what those wires went to, but thought they were the old telephone connections. Staff 'E' was asked if they were live or not and they reported they didn't think so, but they weren't actually sure. When asked why they were left like that if they were aware that was there, they were not able to offer any explanation. They confirmed the leaking water spout and close proximity to the wires and reported they felt confident they were no longer live phone lines. In regard to the black wires near the emergency exit/delivery door, they reported those were old cable lines and were not live. When asked why they were left like that, Staff 'E' reported they had thought about taking them down a few days ago, but didn't get to it. At 10:08 AM, observation of the room [ROOM NUMBER] confirmed the same concerns with the water damage to the ceiling above bed 1 and 2 and Staff 'E' reported they usually just painted over those, but don't want the paint fumes around the residents and would usually wait until the resident discharges. When asked what happens since they were staying long term, did they ever consider a temporary room change and they reported the first floor was full, nowhere to go. Staff 'E' then confirmed the extensive bathroom concerns and reported they were not aware of that before today. When asked about the water damage to the ceiling and whether that was mold, Staff 'E' reported that could've been from a leaking toilet above but should've been notified and wasn't sure about if it was mold. At 10:15 AM, Staff 'E' confirmed observation of the wall near the basement egress door and when asked about the heavy water damage and appearance of black mold-like substance, Staff 'E' That sure looks like it (black mold). They reported they were not aware of that before now. Staff 'E' was asked if they had any audits they did to monitor or identify similar concerns to maintain compliance with safe environments, and they reported they didn't keep actual audit forms. They did report they did monitor for room and water temperatures. When asked if that was done, how did they not see the bathroom shared by 108 and 109 and they offered no further response. Throughout these observations, several flying insects including house flies, sewer flies, and gnats were observed throughout each floor of the building, including the basement. On 9/18/24 at 11:45 AM, an interview was conducted with the Director of Nursing (DON) as the Administrator was unavailable due to being at an offsite conference. When asked how staff should be reporting concerns with the resident rooms, equipment, etc, the DON reported they should be logging those into books at the nursing stations. The DON was then asked to observe the environment and confirmed same concerns as seen earlier. They further reported they were not aware of those concerns but any staff that saw that should've reported that to maintenance or housekeeping. On 9/18/24 at 12:20 PM, the DON reported they wanted to clarify that staff should be logging any concerns into the facility's electronic work orders and provided a copy of those records since 7/1/24. Review of this documentation revealed there was no mention of the concerns identified above. The DON further reported there needed to be additional education regarding communication of concerns such as pests and environmental issues and reported anyone who saw that, Nurses, CNAs (Certified Nursing Assistants), Housekeepers, anyone should've reported those concerns but did not. According to the facility's policy titled, Homelike Environment dated 9/21/2023: .The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include .clean, sanitary, and orderly environment .Housekeeping and maintenance services will be provided as necessary to maintain a sanitary, orderly, and comfortable environment. Staff may assist in providing a safe and homelike environment by .reporting .bathrooms needing cleaning to the housekeeping department. Reporting any furniture in disrepair to the maintenance department .Reporting any unresolved environmental concerns to the administrator .
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

This citation pertains to intake # MI00146550. Based on observation, interview, and record review, the facility failed to maintain an effective pest control program, resulting in the presence of gnats...

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This citation pertains to intake # MI00146550. Based on observation, interview, and record review, the facility failed to maintain an effective pest control program, resulting in the presence of gnats, house flies and sewer flies throughout the facility. This deficient practice had the potential to affect all residents in the facility. Findings include: Review of complaints reported to the State Agency included allegations that the facility had bugs/ants getting in. On 9/18/24 from 9:00 AM to 11:45 AM, multiple observations of several flying insects including house flies, sewer flies, and gnats were observed throughout each floor of the building, including the basement. At 9:23 AM, the bottom door seal to the emergency exit/delivery door on the first floor north hallway was observed to be missing. Outside light was visible along the entire bottom of the door (in which bugs/insects were able to enter). At 10:00 AM, an interview and observation of the facility was conducted with the Maintenance Director (Staff 'E') who reported they had been in their role since 2022. They were asked about the facility's pest control services and reported they had a company coming out monthly and had recently switched to a new company. Staff 'E' reported they would provide the binder of service calls for review. At 10:03 AM, Staff 'E' confirmed the lack of the bottom door rubber seal and reported they were not aware of that. On 9/18/24 at 11:45 AM, an interview was conducted with the Director of Nursing (DON) as the Administrator was unavailable due to being at an offsite conference. When asked how staff should be reporting concerns such as pests, the DON reported they should be logging that into books at the nursing station. The DON was requested to provide copies of that documentation for review. Review of the pest control documentation provided service dates for 9/12/24, 8/8/24, and 7/15/24, but did not identify the missing door seal, or identify/recognize any flying insects. On 9/18/24 at 12:20 PM, the DON provided a copy of the facility's electronic work orders since 7/1/24 which revealed there was no documentation of insect concerns. They further reported they were aware there was a concern and confirmed the flies were seen during the earlier observations with this surveyor. The DON reported there needed to be additional education regarding communication of concerns such as pests and environmental issues and reported anyone who saw those, including Nurses, CNAs (Certified Nursing Assistants), Housekeepers, anyone should've reported those concerns but did not. According to the facility's policy titled, IC (Infection Control) - Pest Control dated 12/27/2023: .It is the Center's Policy to have a pest control contract that provides as needed treatment of the environment for pests. The contract will allow for additional visits when a problem is identified .Monitoring the environment will be the responsibility of Center staff. Pest control problems will be reported promptly to the Environmental Services Director .
Jul 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # MI00145182. Based on observation, interview, and record review facility failed to complete ap...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # MI00145182. Based on observation, interview, and record review facility failed to complete appropriate assessment(s) and provide appropriate interventions and follow the standard(s) of care for Activities of Daily Living (ADL's) resulting in a fall from bed for one (R801) of one Resident reviewed for falls. Findings include: A complaint received by the State Agency alleged R801 had a fall while staff were providing care. R801 R801 was long term resident of the facility originally admitted on [DATE]. R801's admitting diagnoses included: osteoarthritis, stroke, and benign (non-cancerous) brain tumor. R801's Minimum Data Set (MDS) assessment dated [DATE], was reviewed and revealed R801 had a Brief Interview of Mental Status (BIMS) score of 15/15, indicative of intact cognition. An initial observation was completed on 7/1/24, at approximately 11:30 AM. R801 was not in their room. R801 had a regular size bed with regular mattress. There was chair (with an arm rest) on the right side of the bed that was placed against the wall, facing the bed. There was approximately 1.5 to 2 feet of space between the bed and the chair. The bed was not observed to have any assistive/mobility devices/bars. On 7/1/24 at approximately 3:55 PM, R801 was observed in the dining room. R801 independently self-propelled from the dining room back to their room and an interview was conducted at that time. During the interview R801 was inquired about the recent fall. R801 reported the incident happened when a staff member was assisting them in the bed. R801 was able to recall the name of the staff who assisted them on the day of the fall. R801 proceeded to further report the staff member was standing on the right side of the bed trying to assist them to roll to the left side. R801 said they were attempting to grab the arm rest of the chair, they missed and rolled out of bed during the process. They also reported it was discovered the arm rest chair was broken at that time. When asked further about the incident and why they were trying to reach for the arm rest of the chair, R801 reported they needed something to hold on to during care when staff members assisted them from the right side and they needed to roll to the left side for care. R801 added staff had been assisting them the same way for a long time. During the interview R801's bed was observed to have two assist/mobility bars installed and R801 reported the bars had been installed earlier in the day on 7/1/24. A follow up observation was completed on 7/2/24 at approximately 8:40 AM. R801 was observed in their bed. R801 reported they were now using the assist bars that were installed on 7/1/24. R801 was asked again about the fall, and reported the same sequence of events as reported on 7/1/24. Review of R801's Electronic Medical Record (EMR) revealed a progress note dated 6/21/24 at 6:58 that read, Resident was getting care in bed on her left side. Resident reached for a chair and slipped out of bed onto her knees (left side). Family contacted an MD (Medical Doctor) called back and order X-ray for both knees. Resident currently in bed safe with belongings within reach. Writer will continue to monitor resident for the duration of shift . Further review of the EMR revealed post fall interdisciplinary team assessments were completed and additional x-rays of right wrist and hand were ordered on 6/24/24. Review of the incident/accident report read in part, .Staff called writer back to the resident room to inform me that resident slipped out of bed. Resident was trying to hold on to the chair while getting care in the bed . A review of a care plan revealed R801 needed 1 person staff assistance with their mobility in bed, effective 3/10/2023. Further review of R801's care plan for fall prevention included multiple interventions including: bed in low position when resident is in bed, initiated on 4/23/24; education on appropriate stabilization during ADL care initiated on 6/21/24; and assist bars to bilateral (both) sides of the bed initiated on 7/1/24, during the survey. A review of a Physical Therapy (PT) and Occupational Therapy (OT) evaluation that was received via e-mail from the facility and administrator revealed that R801 had a PT evaluation completed on 6/24/24 and an OT evaluation completed on 6/27/24. Review of the PT evaluation revealed R801 was evaluated due to a recent fall. The document revealed the care giver failed to appropriately position the resident during care as was verbalized by R801 during the evaluation. the evaluation further revealed the staff member was standing on the right side of the R801 assisting them to roll to right side, they pushed the resident harder while attempting to assist, and the resident rolled out of bed when trying to reach for the chair. Further review of evaluations revealed a note that read in part, Staff encourage to use a remote to adjust the appropriate height during care, and use appropriate positioning, sequencing, and technique during care. An interview was completed with Director of Rehabilitation (DOR C) on 7/1/24, at approximately 11:50 AM. DOR C was asked about R801's fall incident on 6/21/24. They reported R801 rolled out of bed during care and they were referred for physical and occupational therapy. They reported the evaluations were completed, R801 was functioning at their baseline and they were receiving restorative nursing services. They further indicated they educated the staff member on the using the proper techniques for bed mobility. A telephone interview was completed with a Licensed Practical Nurse (LPN) D on 7/1/24 at approximately 1:40 PM. LPN D' was the charge nurse assigned to care for R801 on 6/21/24. LPN D reported they no longer worked at the facility. LPN D was queried about the fall incident for R801 on 6/21/24. LPN D reported they remembered the incident. They added the incident happened while the Certified Nursing Assistant (CNA) was assisting R801 in the room. They further reported the CNA was assisting the resident and when R801 tried to grab the chair, they rolled out of bed. LPN C was asked where the CNA was positioned while they were trying to assist them (front or back of the resident) and LPN C reported the CNA was in the back of the resident and they did not know if the chair moved or resident misjudged and leaned too far. An interview with Registered Nurse (RN) A who oversaw staff development was completed on 7/2/24 at approximately 9 AM. RN A was queried about R801's incident. They reported they followed up after the fall. When they were queried about how the incident happened, RN A said they did not know the events preceding the fall and reported they were focused on following up after the fall event. They also reported during their follow-up they noticed the chair at R801's bedside was broken and they replaced the chair. RN A was queried about the facility process of assisting a resident to roll in bed. They reported staff should be rolling the resident towards them and the staff member should be on the side of the resident they were attempting to roll. A facility provided document titled Fall Management Guidelines with a revision date of 12/13/23 read in part, Fall management goals: Reduce the risk of falls by intervening in modifiable risk factors. Reduce the risk of injuries as a result of a fall .Fall Risk Evaluation: A fall risk evaluation will be completed for residents upon admission, readmission, quarterly, and with a significant change of condition .The licensed nurse will review the resident's medical record, speak with the resident and/or their representative, and evaluate the resident to determine the resident's fall risk factors. Factors included in the fall risk evaluation include: Mental status, History of falling within the last three months, Elimination status, Vision status Balance while standing, transferring, and/or walking, Safety awareness, Medication use Predisposing diseases and conditions, A comprehensive resident assessment instrument (RAI) process includes the Minimum Data Set (MDS), the Care Areas Assessment (CAA) for falls and other triggered CAAs.The MDS is an information gathering tool that assists in the identification of resident strengths and limitations. The MDS identifies several possible indicators for falls or fall risk including: Fell in the past 30 days, Fell in the past 31-180 days. Wandering, Functional abilities .
May 2024 19 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number(s): MI00138288, MI00140123, and MI00144352. Based on observation, interview, and record ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number(s): MI00138288, MI00140123, and MI00144352. Based on observation, interview, and record review, the facility failed to protect three (R33, R35, and R21) residents' rights to be free from physical and verbal abuse by staff and other residents (R50 and R61). Findings include: R33 Record review revealed R33 was a long-term resident of the facility originally admitted to the facility on [DATE]. R33 had a hospitalization during their stay at the facility. Most recently they were readmitted to the facility on [DATE]. R33's diagnoses included polyneuropathy, liver failure, spinal stenosis, and osteoarthritis. Based on most the recent Minimum Data Set (MDS) assessment dated [DATE], R33 had a Brief Interview for Mental Status (BIMS) score of 10/15, indicative of moderate impairment with their cognition. A facility reported incident that was submitted to the state agency dated 10/5/23 revealed that R33 suffered physical and psycho-social harm inflicted by an LPN (Licensed Practical Nurse) approximately 6 months ago (between 3/23/23 and 3/28/23) that was witnessed by a CNA (Certified Nursing Assistant). The investigation summary also read (R33 name omitted) stated that she pulled and twisted (gender pronoun omitted) arm some time ago. When asked since (gender omitted) falls frequently if she was trying to help (gender pronoun omitted) up, (gender omitted) stated that it was more out of anger that she pulled (gender pronoun omitted) arm. When asked if anything happened when (gender omitted) was on the floor, (gender omitted) said that she yelled at (gender pronoun omitted) and kicked .did not claim to sustain physical injury from the incident. (gender omitted) cried profusely throughout the interview. The alleged perpetrator and the witness who failed to report the abuse continued to work at the facility after the incident (for approximately over 6 months) until their employment was terminated after investigation, that was initiated on 10/5/23. The investigation report also revealed that that witness had reported to the abuse coordinator that they were fearful of the perpetrator. Review of the report from the local Police Department (PD) revealed that the local PD was notified of the staff witnessed abuse that happened over 6 months ago (in March 2023) and was reported to the abuse coordinator/administrator on 10/5/23 at 3 PM, was reported to local PD on 10/6/23, at 11:30 AM. The report that was grouped under aggravated/felonious assault read in part, (R33 name omitted) continued that (perpetrator name omitted) is always mean to (gender pronoun omitted) and is very aggressive with her words. (R33 name omitted) advised that (perpetrator name omitted) has only assaulted (gender pronoun omitted) the one time which was a about five months ago, when (gender pronoun omitted) had fallen down in (gender pronoun omitted) room .It should be noted that (R33 name omitted) was still distraught from the incident and cried throughout our conversation . Further review of the local PD report revealed that the CNA had witnessed the entire incident and it read, (Witness name omitted) continued that she saw (perpetrator) kick (R33 name omitted) while (gender pronoun omitted) was on the floor, and then proceed to lift (gender pronoun omitted) up with (gender pronoun omitted) arm, while itwas behind (gender pronoun omitted) back . An initial observation was completed on 5/13/24, at approximately 12:45 PM. An interview was completed during this observation. R33 was queried about their stay at the facility and how they were treated by the facility staff. R33 reported that they liked their stay at the facility and most of the staff were nice. When queried further, R33 reported that the staff member who were mean to them no longer worked at the facility. Multiple follow-up observations were completed throughout the survey between 5/13/24 and 5/15/24. R33 remembered the surveyor and they were able to recall and ask to follow up questions from the previous visit/conversations. Review of R33's Electronic Medical Record (EMR) revealed that R33 had a guardian (sister) and they were under hospice care. Review of the investigation report read, The guardian (name omitted) was interviewed on 10/6/2023. She stated that (relationship omitted) complained about 6 months ago that the nurse pulled his arm and kicked (pronoun omitted) (Guardian name omitted) stated that (relationship omitted) understands and knows what's going on cognitively but needs help with medical decisions. Further review of EMR revealed that R33 had a BIMS score of 15/15, based on MDS assessments dated 1/11/24 and 10/11/23. Review of a social work progress note dated 10/5/23 at 14:29, read Resident made an allegation of abuse that has been reported to the State of Michigan. At readmit resident was anxious, depressed, tearful, and resistant to care. Resident focus was on the incident. Resident was difficult to stay on task. Resident mood behavior should be monitored as needed .referred resident to psych. A progress note dated 10/6/23, at 14:26 read Conducted wellness visit secondary to an abuse allegation. Resident was emotional about (gender omitted) concern but content with the facility response to ensure safety. Recommended psych services follow-up and to continue to monitor (gender pronoun omitted) well-being. A social work progress note dated 10/6/23 at 15:37 read in part, Resident is a readmit to the facility. Resident is alert and orientedx3. Resident scored a 15 on the readmit BIMS assessment. Resident to sign on to (Provider name omitted) Choice hospice 10/7/23. Resident RX (prescribed) lorazepam for agitation. Resident presented with alteration in mood. Resident has periods of tearfulness since readmit. Referral sent to (provider name omitted) for medication management and supportive therapy. An interview was completed with Human Resource (HR) Director T on 5/14/24 at approximately 4:45 PM in the Administrator's office. HR Director T was queried about the incident and how they had narrowed down the dates as the incident was reported after approximately 6 months. HR Director T reported that the CNA who witnessed the incident was speaking with them about the alleged perpetrator (LPN) and they were upset about how the LPN was treating them (witness). When the director T queried further on why, the CNA reported that the LPN had been upset as they had witnessed the LPN being physically abusive to R33 several months ago. They added that when they heard this from the CNA they had followed up with the unit manager and the abuse coordinator (Administrator) at that time. The Administrator followed up with their investigation. Director T reported that both staff members were terminated upon completion of the investigation. HR Director T was queried how they had narrowed down the time frame for the incident. They reported that the CNA was able to recall the time frame as the incident happened prior to their scheduled vacation. An interview with the Administrator was completed on 5/14/24, at approximately 4:35 PM. The administrator who investigated and reported the incident was no longer working at the facility. The current reported that they were aware of the incident and harm. They also reported that the incident was not reported timely and confirmed that both the perpetrator and witness were terminated. Administrator was notified that the incident was not reported to the local PD timely and it was reported the next day (approximately after 21 hours) from time it was [NAME] to the attention of the abuse coordinator (previous administrator). Administrator reported that they understood the concern. An interview was completed with Assistant Director of Nursing (ADON) who was covering as the interim DON, on 5/15/24 at approximately 8:30 AM. ADON was queried about the abuse prevention and reporting process. ADON reported that if staff witnessed any abuse they should intervene and stop to ensure that resident were safe and report to the abuse coordinator (administrator) immediately. Abuse coordinator would initiate the investigation and notification. Notified of the staff to resident abuse to R33 and concern with not reporting timely. ADON reported that this was prior to their current role as ADON and they understood the concerns. R21 and R61 On 5/13/24 at approximately 8:27 AM, R21 was observed sitting in their room in a wheelchair. The resident was alert and able to answer all questions asked. When asked if they felt safe in the facility, R21 stated that they do now, but not in the past. R21 reported that they lived in a different room with R61 who at many times was psychotic and verbally aggressive. They further reported that they finally had had enough of the roommate's verbal abuse after they started yelling antisemitic slurs at them. R21 stated about a week or so ago their roommate (R61) was snoring loudly, and they had to turn up their TV, after doing so, R61 yelled at them and stated, Turn off the TV you dirty [NAME] and then said, the only good [NAME], is a dead [NAME]. R21 stated that they reported the incident to the Administrator. R21 noted that that they were allowed to change rooms and hoped they never will run into R61 again. A review of R21's clinical record revealed the resident was admitted to the facility on [DATE] with diagnoses that included: end stage renal disease and pressure ulcers to the left heel. A review of the resident MDS noted the resident had a BIMS score of 13/15 (cognitively intact cognition). There were no behavior concerns noted in R21's MDS. The census section in the resident electronic medical record (EMR) noted the resident changed rooms on 5/7/24. There was no documentation in R21's record that noted why there was a room change. On 5/13/24 at approximately 2:19 PM, a request for any Investigation/Accident (IA) reports and/or grievances and/or Facility Reported Incidents (FRI) pertaining to R21 and R61. *No documents pertaining to incidents between R21 and R61 was provided by the end of the survey. On 5/14/24 at approximately 11:19 AM, an interview was conducted with the Administrator/Abuse Coordinator. When asked if R21's had ever reported an incident with their roommate (R61) they indicated that they did. When asked what the incident involved, the Administrator reported that it had something to do with the television and statements and worries about the resident (R21) being Jewish. When asked if there had been any investigation into the incident and whether they could provide any documentation pertaining to any incidents involving R21 and R61. They further noted that they moved R21 out of the room and they believed the resident felt safe after that. On 5/15/23 at approximately 8:53 AM, an interview was conducted with R61. R61 was asked about R21 moving out of their room. R61 noted that they did not get along and that they had a difference of opinion when it came to religion. R61 did not provide any further information. A review of R61's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that include end stage renal disease and depression. A review of the resident's MDS noted the resident had a BIMS of 15/15 (intact cognition). Continued review of R61's clinical record documented, in part, the following: 2/29/24: Alert Note: Behavior concerns have been noted by care staff . 2/27/24: Alert Note: Behavioral Concerns have been noted by staff. Resident will become angry and use inappropriate language towards staff . 12/26/23: Psychiatry: .seen as urgent consult .to assess mood. Refused to go to multiple dialysis sessions and has been agitated at dialysis .he is aware of the consequences of refusing dialysis .he does not like his roommate and wants the roommate out of the room. He has had 5 other roommates .he was seen in his room. He was irritable during the visit and admits to being frustrated .he does not want any psych meds . *It should be noted that at the time of the interview with psychiatry, R61 was roommates with R21. 12/15/23: Behavior Note: Resident came to SW (social worker) office cursing and yelling obstinacies <sic>about his roommate smell and want him out his room. SW advised that if he is unable to co-assist with his room and he is the one not happy then he is the one that has chosen to move. Resident continue to yell and state he is not moving. It should be noted that at the time of this interview with the SW, R61 was roommates with R21. Further the SW who authored this Note was no longer employed by the facility as such no interview was conducted. Again, no documentation was provided regarding incidents pertaining to R21 and R61. A review of a facility policy titled Abuse, updated 5/24/23, revealed, in part, the following: Residents have the right to be free from abuse .: R50 and R35 A review of a complaint submitted to the State Survey Agency revealed multiple allegations of resident to resident abuse, including an allegation that R50 physically assaulted R35 by hitting him 5 times in the head. On 5/13/24 at approximately 8:30 AM, R35 was observed seated on the side of his bed eating breakfast. When interviewed, R35 appeared confused, but did answer some questions. When queried about whether he was previously in another room with a different roommate, R35 reported he was. R35 began rubbing his arms and stated, I have these knots here on my arm. When queried about any issues or altercations that occurred with his previous roommate, R35 reported that was why his room was changed. R35 stated, He came after me, then he left, and I don't know. He was in and out. On 5/13/24 at approximately 8:45 AM, R50 was observed walking in the hallway pushing an empty wheelchair. When addressed R50 did not respond to any questions or greeting. A review of R35's clinical record revealed R35 was admitted into the facility on [DATE] with diagnoses that included: vascular dementia and a personal history of childhood abuse. A review of a MDS assessment dated [DATE] revealed R35 had severely impaired cognition and no behaviors. A review of an Incident Note dated 3/27/24 at 4:11 AM, written by Registered Nurse (RN) 'M', revealed, Resident involved in physical altercation at approximately 0325 (3:25 AM) with roommate .Room changed . A review of an incident report for R35 dated 3/27/24 at 3:30 AM, completed by RN 'M', revealed, CENA (Certified Nursing Assistant) heard a noise entered the room to investigate sound observed (R50) strike (R35) 4 times. It was documented that R35 stated, He just hit me. The incident report noted that R35 grabbed R50's footboard (on the bed) to propel forward in the wheelchair. It was noted that Certified Nursing Assistant (CNA) 'N' was a witness to the incident. On 5/14/24 at 9:03 AM, an interview was conducted with RN 'M' via the telephone. When queried about the incident that occurred between R35 and R50 on 3/27/24, RN 'M' explained a CNA reported to her that R35 was trying to propel in the wheelchair out of the room, grabbed R50's bed to help move forward, and R50 assaulted (R35) in the head. RN 'M' explained R50 was known to have aggressive and threatening behaviors if anyone touched his stuff or even if staff were to bump up on his bed. RN 'M' reported R50 would have done better in a private room due to his aggressive and threatening behaviors toward others. RN 'M' further reported she moved R35 to another room, but R50 received another roommate and had a roommate currently. RN 'M' further reported the facility had a lot of resident to resident incidents. On 5/14/24 at 9:14 AM, a telephone interview was attempted with CNA 'N'. CNA 'N' was not available prior to the end of the survey. A review of R50's clinical record revealed R50 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: Wernicke's encephalopathy (a neurological disorder) and adjustment disorder. A review of a MDS assessment dated [DATE] revealed R50 had intact cognition and no behaviors. However, there was witnessed resident to resident abuse that was perpetrated by R50 on 3/27/24, which was within the seven day look back period for the MDS assessment. A review of R50's progress notes revealed no documentation that he had hit R35 in the head on 3/27/24. A review of a care plan initiated on 3/27/24 revealed, The resident is/has potential to be physically aggressive r/t (related to) poor impulse control. A review of an Incident Report dated 3/27/24 at 3:52 AM written by RN 'M' revealed, CENA reported to writer that she observed resident physically struck roommate (R35) approximately 4 times .Resident refused to speak . On 5/14/24 at 3:04 PM, an interview was conducted with the Administrator who was the facility's Abuse Coordinator. The Administrator reported she was unaware that R50 hit R35 in the head on 3/27/24 and first heard about it that day (5/14/24).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure the resident's active Durable Power of Attorney...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure the resident's active Durable Power of Attorney (DPOA) wishes for their family member's code status was accurately followed for one (R34) out of five residents reviewed for advanced directive/code status. Findings include: On [DATE] at 8:35 AM, R34 was observed walking around in their room. The resident was alert, but not able to answer any questions asked. Review of R34's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that included: Parkinsonism, vascular dementia and depressive disorder. A review of the resident's Minimum Data Set (MDS) dated [DATE] documented the resident had a Brief Interview for Mental Status (BIMS) score of 1/15 (significantly impaired cognition). The face sheet noted that R34 was a FULL CODE. Continue review of the clinical record documented, the following: [DATE]: DPOA Paperwork: Indicated that R34 had nominated Family Member 1 as their DPOA for healthcare. [DATE]: (facility name) Advanced Directive: I (R34) have determined that these are my Advanced Directive for my care during my stay at (facility name) .directives will be followed by the facility .Cardiopulmonary Resuscitation & Respirator (CPR) - Answer: NO (Do-Not-Resuscitate ) .IV's: Answer: NO . [DATE]: Documents noted that R34 was again deemed incompetent and not able to make their own decision. [DATE]: (facility name) Advanced Directive: I (R34) have determined that these are my Advanced Directive for my care during my stay at (facility name) .These directives will be followed by the facility unless revoked at later date: CPR- Answer: YES (FULL CODE) .IV's- Answer: YES . This document was signed by Family Member 2 on [DATE] and witnessed by Social Worker (SW)W. On [DATE] at approximately 11:48 AM, an interview and record review were conducted with Social Worker (SW) J. SW J reported that they had been working intermittently for the facility for about one year. SW J asked if it was facility protocol to allow R34's, Family Member 2 to change the resident's code status and IV choices from NO (DNR) to YES (FULL CODE). SW J noted that only a resident's legal representative has the right to change a resident's code status. SW J reported that SW W no longer works at the facility and would contact Family Member 1 to discuss the advanced directive. Social Work Note ([DATE]) noted: .Writer (SW J) spoke with residents DPOA to discuss advanced directives as there was a conflicting document from 2022 signed by Family Member 2 stating resident is FULL CODE. DPOA (Family Member 1) confirmed that resident prior advanced directive DNR status is the corrected advanced directive . The facility policy titled, Advance Directives ([DATE]) was reviewed and documented, in part: .It is the policy of the facility that the resident has the right to formulate an advanced directive, including the right to accept or refuse medical or surgical treatment. Advance directives related to code status are honored in accordance with state law and facility policy .Do Not Resuscitate (DNR) indicates that, in case of respiratory or cardiac failure, the resident, legal guardian, durable power of attorney for health care decisions (DPOA) .legal representative to make health care decisions regarding the resident's code status has directed no CPR .if the resident/or their legal representative has chosen for the resident's code status to be Do-Not-Resuscitate : .the form is filled out and includes the resident signature or resident's legal representative signature, two witness signatures and physician signature .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake# MI00142649 Based on observation, interview and record review the facility failed to inform the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake# MI00142649 Based on observation, interview and record review the facility failed to inform the resident's family/legal guardian of a room change, physician recommendations and enquire as to vaccination recommendations for one (R38) out of two residents reviewed for change in condition. Findings include: A complaint was filed with the State Agency (SA) that alleged that the facility was not informing them as to why the resident was changing rooms, not providing complete medical information and generally not answering and/or returning calls. On 5/13/24 at approximately 8:41 AM, R38 was observed lying in bed. The resident was alert but not able to answer many questions asked. A review of the resident's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that included: Parkinsons Disease, Dementia and falls. Review of the resident's Minimum Data Set (MDS) dated [DATE] indicated the resident had a Brief Interview for Mental Status (BIMS) score of 3/15 (severely impaired cognition). The resident was noted as having a court appointed legal guardian. Continued review of R38's record noted the resident changed rooms one time over the past year on 10/20/23. A review of the resident's note did not indicate the reason for the change and/or noted that the resident's legal guardian was informed. A nursing note dated 3/25/24 documented, Writer spoke with resident guardian who requested the resident see a neurologist for his Parkinson's disease .Appointment scheduler made aware. A nursing note dated 4/15/24 documented, Resident was seen by (name redacted) at (name redacted) Neurological Center .Resident returned with the following recommendations:follow-up appointment .Adjust Sinemet (medication for Parkinson's disease) .Encourage oral hydration .corrective physical therapy .suggest lumbar radiology . *There was no indication in R38's record that the resident's legal guardian was informed about the resident's appointment. Review of R38's Immunization record revealed Consent Refuse for the influenza vaccine. Review of R38's Influenza Vaccine Authorization dated 11/3/23 read in part, .Information provided to patient . Relationship to Resident: self . The resident will not receive the influenza vaccine due to refusal . *It should be noted that there was no indication in the resident's clinical record that R38's legal guardian was informed that the influenza vaccine was offered to the resident. On 5/15/24 at approximately 1:47 PM, an interview and record review were conducted in the Administrator office. New Administrator A was present along with Regional Nurse Consultant Z. When asked as to the facility protocol for informing residents legal representatives/guardians of notification on change in condition, change in room census, medical service recommendations and contacting them regarding vaccination opportunities, Nurse Z reported that legal representatives/guardians should be contacted. Nurse Z was able to review R38's clinical record and could not locate any documentation that the resident's guardian was informed of a room change, provided findings following a neurology appointment and informed that the facility was offering the influenza vaccine. The facility policy titled, Change in Condition Notification (8/9/23) was reviewed and documented, in part: .It is the policy of the facility to notify .the resident's designated representative of changes in the resident's medical/medical condition and/or status .The nurse will notify the .residents designated representative when there is: .a need to alter the resident's medical treatment .such as a new treatment .discontinuation of current treatment . a room or roommate change .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide a Notice of Medicare Non-Coverage (NOMNC) for one resident ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide a Notice of Medicare Non-Coverage (NOMNC) for one resident (Resident #76) of three residents reviewed for Beneficiary Notices, resulting in the resident and/or the representative not being informed of the right to appeal and the potential for undue emotional and financial hardships. Findings include: Record review revealed R76 was admitted for skilled rehabilitation and nursing services after hospitalization on 2/22/24. R76's admitting diagnoses included sepsis, acute respiratory failure, and muscle weakness. Based on the Minimum Data Set (MDS) assessment dated [DATE], R76 had a Brief Interview for Mental Status score of 8/15, indicative of moderate cognitive deficits. During an observation on 5/13/24, at approximately 9:30 AM, in their room R76 reported to the surveyor that they would like to get stronger and walk. Their therapy services ended last week due to their insurance. Review of R76's Electronic Medical Record (EMR) revealed that skilled services ended on 5/6/24. On 5/15/24, an e-mail was sent to the facility administrator requesting the Medicare beneficiary notices provided to the resident/legal representative regarding the ending of Medicare and their rights to appeal for R76. The completed worksheet revealed that R76/legal representative was not provided with Skilled Nursing Facility Advance Beneficiary Notice of Non-coverage (SNF ABN) and notice of Medicare Non-coverage (NOMNC) prior to ending of Medicare Part A services. An interview was completed with the Business Office Manager DD on 5/15/24 at approximately 2:30 PM. BOM DD was queried on why R76/legal representative did not receive the appropriate beneficiary notices prior to ending of the Medicare Part A services and they reported that the facility missed the notices as they were in the transition with the social work department. They did not have a social worker onsite and they understood the concern. On 5/15/24, at approximately 2:40 PM, the Administrator was notified of the concern related to R76 not receiving the appropriate beneficiary notices. The Administrator reported that they were not aware that R76/legal representative did not receive the notices and they understood the concern.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to appropriately store resident property for two residents (R9, R67) of two reviewed for personal property, allowing for the pot...

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Based on observation, interview, and record review, the facility failed to appropriately store resident property for two residents (R9, R67) of two reviewed for personal property, allowing for the potential loss and or theft of personal possessions. Findings include: On 5/15/24 at 8:35 AM, A medication storage observation was conducted with Licensed Practical Nurse (LPN) Y with the One South Back medication cart. Observation in the narcotic box identified a Ziplock baggie with black writing identified with R9's name and room number. A Ziplock bag was observed to have one ten-dollar bill on one side, and when turned over, a one-dollar bill. More bills were layered in between but the denominations were not observed. Placed next to the bag of cash, a small black cell phone encased in a black phone case was identified with a return address sticker identifying as a relative of R67. LPN Y acknowledged that resident's money and personal items should not be stored in the medication cart. LPN Y was unclear what the facility policy was for personal property storage, but indicated money was supposed to be in the business office. LPN Y placed the money and cell phone back into the narcotic drawer. On 5/14/24 at 4:42 PM, the Assistant Director of Nursing (ADON) was informed of the finding and confirmed that a resident's money should never be stored in a medication cart and should be placed with the business office. The ADON also confirmed any residents' property are never to be stored in a medication cart. The ADON was informed LPN Y placed the items back into the cart after the observation. A facility policy was requested for personal belonging storage and was not received by the end of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure accurate assessments were completed for one (R50) of 32 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure accurate assessments were completed for one (R50) of 32 residents reviewed for Minimum Data Set (MDS) assessments. Findings include: On 5/14/24 at 7:42 AM, a review of R50's clinical record revealed R50 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: Wernicke's encephalopathy (a neurological disorder). A review of R50's most recent quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed R50 had no behaviors, including no rejection of care in the seven day look back period from 3/12/24 through 3/18/24. A review of R50's previous comprehensive annual MDS assessment dated [DATE] revealed R50 had no behaviors, including no rejection of care in the seven day look back period from 12/10/23 through 12/16/23. A review of R50's progress notes revealed the following: On 12/11/23, R50 refused medication x 3. On 12/25/23, R50 refused vitals .Resident noncompliant with medication intake and ADL (activities of daily living) assistance . On 3/12/24, R50 refused shower this afternoon. Further review of R50's progress notes revealed R50 refused care, medications, treatments, and services almost daily, including rehabilitation services, being weighed, and laboratory services. On 5/15/24 at 2:30 PM, an interview was conducted with MDS Coordinator 'U'. MDS Coordinator 'U' reported the social services department completed the behavior section of the MDS assessments and then she checked for accuracy and signed off on the assessment. When queried about R50's MDS assessments that documented he did not reject care, MDS Coordinator 'U' reported the MDS assessment should be accurate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a level I Preadmission Screening (PAS)/Annual Resident Revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a level I Preadmission Screening (PAS)/Annual Resident Review (ARR) Mental Illness/Intellectual Disability/Related Conditions Identification was completed on admission and/or annually and sent to local community mental health for a level II OBRA (Omnibus Budget Reconciliation Act of 1993) evaluation for two (R7 and R67) of three residents reviewed for PASARR. Findings include: A review of R7's clinical record revealed R7 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: Schizophrenia, dementia with other behavioral disturbance. A review of R7's admission Minimum Data Set (MDS) assessment dated [DATE] revealed the following: Section A1500 for Preadmission Screening and Resident Review (PASRR) was marked No for the question Is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition? . It was documented in the MDS that R7 had diagnoses of schizophrenia. A review of R7's PASARR documentation revealed a PASARR, Level I screening was completed on 12/21/23 when R7 was in the hospital. It was documented that R7 had a current diagnoses and received treatment for mental illness and was prescribed an antipsychotic medications in the last 14 days. The Level II screening was completed by the hospital on [DATE] and indicated R7 had a hospital exempted discharge and was expected to require less than 30 days of nursing services (in the facility). R7 remained in the facility as of 5/15/24 and there was no evidence that a PASARR Level I or Level II screening were completed in the facility. A review of R67's clinical record revealed R67 was admitted into the facility on 9/1/22 and readmitted on [DATE] with diagnoses that included: anxiety disorder, major depressive disorder, psychotic disorder with hallucinations, and dementia. A review of R67's annual MDS assessment dated [DATE] revealed the following: Section A1500 for Preadmission Screening and Resident Review (PASRR) was marked No for the question Is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition? . It was documented in the MDS that R67 had diagnoses of anxiety disorder, depression, psychotic disorder, and dementia. A review of R67's PASARR documentation revealed a PASARR, Level I screening was completed on 9/2/22 when R67 was admitted into the facility. It was documented that R67 had a current diagnoses and received treatment for mental illness, was prescribed an antipsychotic or antidepressant medications within the last 14 days, and there was presenting evidence of mental illness or dementia which included significant disturbances in thought, conduct, emotions, or judgement. There was no Level II screening present in the electronic medical record for R67 and no Level I screening completed since 2022. On 5/15/24 at 9:28 AM, an interview was conducted with Director of Social Services 'J'. Director of Social Services 'J' reported R7 should have had a Level I and Level II Screening completed by the facility since she stayed longer than 30 days and R67 should have had a Level I and Level II Screening completed annually.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to consistently monitor blood pressure for one (R7) of one resident re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to consistently monitor blood pressure for one (R7) of one resident reviewed for a change in condition who was prescribed multiple medications to treat high blood pressure. Findings include: A review of R7's clinical record revealed R7 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: lupus (an autoimmune disorder) and hypertension. R7 was transferred to the hospital on 4/25/24. A review of a progress note dated 4/25/24 revealed the following regarding R7 on that date, Writer attempted to wake resident up for breakfast and noticed resident unable to respond to verbal commands. Once writer attempted to reposition resident, she was unable to sit upright in bed. Vitals obtained BP (blood pressure) 189/93 (mmHg - millimeters of mercury) (According to the guidelines of American Heart Association - AHA, a systolic blood pressure - top number - higher than 180 indicates a hypertensive crisis requiring emergent care) .New order to send resident to (hospital) for change in mental status . A review of R7's hospital records revealed a History and Physical Note that noted, .presents with altered MS (mental status), less aggressive toward staff and not eating and drinking well .Increased BP on admit 196/120 but appears may of missed meds . A review of R7's physician's orders prior to her transfer to the hospital on 4/25/24 revealed R7 was prescribed the following medications to treat high blood pressure: carvedilol 12.5 milligrams (mg) two times a day, hydralazine 100 mg every eight hours, and nifedipine extended release (ER) 30 mg two tablets one time a day. The orders for the blood pressure medications did not include any parameters for administration. A review of R7's care plans revealed a care plan that noted, Resident has altered cardiovascular status r/t (related to) HTN (hypertension), CHF (congestive heart failure) .obtain vital signs and notify physician as needed . A review of R7's blood pressure summary for April 2024 revealed prior to 4/25/24 when R7 was transferred emergently to the hospital due to an altered mental status and high blood pressure, the last documented blood pressure for R7 was on 4/15/24 (ten days prior to her change in condition). A review of R7's Medication Administration Record revealed no records of blood pressure readings between 4/15/24 and 4/25/24. On 5/15/24 at 9:25 AM, an interview was conducted with the Assistant Director of Nursing (ADON). The ADON reported nurses should follow physician ordered parameters for residents prescribed blood pressure medications. If there were no ordered parameters, the resident's vital signs should be taken each shift. At that time, any documented blood pressure monitoring for R7 between 4/15/24 and 4/25/24 was requested from the ADON. No additional information was provided prior to the end of the survey.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

This citation pertains to Intake MI00137192 and MI00140349 Based on observation, interview and record review, the facility failed to implement preventative interventions and timely assess and identify...

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This citation pertains to Intake MI00137192 and MI00140349 Based on observation, interview and record review, the facility failed to implement preventative interventions and timely assess and identify formation of pressure ulcers for one (R75) of five residents reviewed for pressure ulcers resulting in R75 acquiring one Stage 2 (partial-thickness loss of skin with exposed dermis) and two Stage 3 (full-thickness loss of skin, in which subcutaneous fat may be visible in the ulcer) pressure ulcers. Findings include: On 5/13/24 at 10:35 AM, R75 was observed lying in bed with dressing on both of their ears. R75 did not respond in any way to questions asked. Review of the clinical record revealed R75 was admitted into the facility 2/18/24 with diagnoses that included: metabolic encephalopathy, altered mental status and diffuse traumatic brain injury. According to the Minimum Data Set (MDS) assessment, dated 3/29/24, R75 had severely impaired cognition and was dependent on staff for all activities of daily living (ADL's). Review of R75's progress notes revealed: A Skin/Wound Note by Wound Care Manager, Registered Nurse (RN) L, dated 3/4/24 at 2:11 PM that read in part, During weekly skin assessment writer noted resident to have new stage 3 pressure ulcer to left ear . A Wound Rounds Note by Nurse Practitioner (NP) K dated 3/5/24 at 10:46 AM that read in part, .Wound #4 Right shoulder stage 3 measurements: 1.06cm (centimeters) x0.86cmx0.3cm min amount of serous drainage, slough (non-viable yellow, tan, gray, green or brown tissue) scattered to base, edges intact. Wound #3 Front left ear stage 3 measurements: 1.8cmx0.65cmx0.3cm pale pink granular base, small amount slough to base. Min (minimum) amount of serous drainage . A Skin/Wound Note by RN L dated 3/6/24 at 1:40 PM read in part, During walking rounds, writer was made aware by nursing staff that resident has open area that has developed on right shoulder . Writer educated staff . on the importance of keeping resident skin clean and dry, frequent repositioning, and offloading pressure sites . A Skin/Wound Note by RN L dated 3/6/24 at 4:26 PM read in part, During walking rounds, writer was made aware by nursing staff that resident has open area that has developed on right shoulder, and blanchable redness to right ear . A Wounds Rounds Note by NP K dated 3/19/24 at 4:09 PM read in part, .Right shoulder stage 3 . Front left ear stage 3 . Right ear stage 2 pressure injury . Review of R75's pressure ulcer care plan initiated 2/18/24 revealed an intervention that read, Administer treatment per physician orders. On 2/26/24, two interventions were initiated that read, Low Air Loss Mattress to promote wound healing . Use pillows and/or positioning devices as needed. No other interventions were initiated prior to R75 developing two Stage 3 pressure ulcers. Review of a Skin & Wound Evaluation for R75's front left ear dated 3/4/24 read in part, .Type: Pressure . Stage 3: Full-thickness skin loss . In-House Acquired . Exact Date: 3/4/24 .Healable . Review of Skin & Wound Evaluations for R75's right shoulder revealed: 3/6/24 .Pressure . Stage 3 . In-House Acquired . Exact Date: 3/6/24 . Healable 4/9/24 .Resolved . Review of Skin & Wound Evaluations for R75's right ear revealed: 3/19/24 .Pressure . Stage 2: Partial-thickness skin loss with exposed dermis . In-House Acquired . Exact Date: 3/19/24 . Healable . 3/25/24 .Resolved . On 5/14/24 at 10:20 AM, NP K and RN L were interviewed and asked about R75's pressure ulcers. RN L explained R75 only had a wound on their left ear, but kept a dressing on the right ear for prevention. NP K was asked to confirm R75 had acquired wounds to their left ear, right ear and right shoulder. NP K agreed R75 had acquired three pressure ulcers while at the facility. On 5/14/24 at 10:33 AM, R75's wound care was observed with NP K and RN L. R75's right ear appeared to have an approximately 1.5 cm x 0.5-1 cm open area with a pink base containing a small hole-like spot. On 5/15/24 at 10:34 AM, the Assistant Director of Nursing (ADON), who was serving as the Acting Director of Nursing, was interviewed and asked about R75's left ear and right shoulder only being identified as concerns when they were at a Stage 3 pressure ulcer. The ADON explained the staff should be identifying skin concerns before they were a Stage 3. The ADON was asked if a pressure ulcer was truly unavoidable if it was deemed healable and did heal, or was close to healing. The ADON agreed if pressure ulcers healed, they were probably not unavoidable. Review of a facility policy titled, Skin and Wound Guidelines revised 3/20/24 read in part, .Body Audits are completed: By the licensed nurse routinely and documented in the resident's electronic medical record. By the nursing assistant during scheduled baths/showers, and if indicated during routine daily care. The nursing assistant will inform the licensed nurse of any new areas of skin breakdown for evaluation and documentation .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow the recommendations and physician orders for a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow the recommendations and physician orders for assistive devices to maintain range of motion and positioning for two (R12 and R30) of three residents reviewed for positioning resulting in the potential for decline in range of motion and worsening of contractures. Findings include: R12 R12 was a long-term resident of the facility. R12 was originally admitted to the facility on [DATE]. R12's admitting diagnoses included hemiplegia (paralysis of one side of the body) due to stroke, contracture of joints, dementia, and anxiety. Based on the Minimum Data Set (MDS) assessment dated [DATE], R12 had a brief Interview for Mental Status (BIMS) score of 00/15, indicative of severe cognitive deficits. An initial observation was completed on 5/13/24 at approximately at 10:50 AM, R 12 was observed sitting in their wheelchair watching TV. R12's left elbow was bent, wrist bent, and fingers bent in the closed fist position with their fingertips touching the palm. R12 did not have any brace or splint on. A follow-up observation was completed later that day at approximately 2:10 PM. R12 was observed sitting on their wheelchair. R12 did not have any brace or splint on their left elbow hand. On 5/14/24, at approximately 8:35 AM, a follow-up observation was completed. R12 was observed in their bed, eyes closed. R12 had their left hand (elbow and wrist) in the same position and did not have any brace on. A follow up observation was completed later at approximately 10:45 AM. R12 did not have their brace on the left hand. Review of R12's Electronic Medical Record (EMR) revealed a physician order dated 2/9/24 that read, orthosis/splint to be applied to: restorative team to apply left elbow brace and left palm protector x5 weeks as tolerated. Every day and evening shift. On in the morning and off in the evening. Review of R12's care plan included interventions that included, active assisted range of motion to both lower extremities 3 times/wk (week)., restorative therapy as ordered, and apply contracture management devices as ordered - left elbow brace and left palm protector. Review of a therapy progress note titled quarterly therapy screen dated 5/6/24 revealed that R12 was at high risk for worsening contractures or loss of passive range of motion. Review of R12's [NAME] (electronic care plan information for Certified Nursing Assistants-CNAs) did not reveal any information on left elbow splint and left palm protector on 5/13 and 5/14. The information was added to the [NAME] after the concern was brought to the attention of the facility. An interview with CNA BB was completed on 5/15/24 at approximately 8:55AM. CNA 'BB was queried about their routine for R12 and reported that they knew the residents on the unit well and they had primarily worked on that unit. When queried on where they had obtained information to care for residents from their care plan on their electronic documentation system, they provided R12's preferred daily routine with their getting out of bed, eating etc. When queried if R12 used any brace, CNA BB reported that they used a brace for their left hand and showed the brace on top drawer of R12's nightstand. R30 R30 was a long-term resident of the facility, originally admitted to the facility on [DATE]. R30 was recently hospitalized and readmitted on [DATE]. R30's admitting diagnoses included hemiplegia on the left side due to stroke, depression, and Chronic Obstructive Pulmonary Disease (COPD). Based on the Minimum Data Set (MDS) assessment dated [DATE], R30 had a Brief interview for Mental Status (BIMS) score of 14/15, indicative of intact cognition. R30 needed extensive assistance from staff for their mobility and Activities of Daily Living (ADLs such dressing, bathing etc.). An initial observation was completed on 5/13/24, at approximately 10:35 AM. R30 was observed in their bed with eyes closed and they were receiving oxygen. R30's left wrist was in bent position with fingers clenched in a closed fist position with fingers tips almost touching the palm of the hand. R30 reported that they were not able open and they used a brace on their hand and they were not sure where it was. A follow up observation was completed later that day at approximately 1:30 PM. R130 was in their bed and they did have any brace on. There was a nightstand at the foot of the bed and there were no braces observed in the room. On 5/14/24, at approximately 8:15 AM, R30 was in their bed, eyes closed. They did not have any brace on and the left wrist/hand were in a clenched position. At approximately 9:35 AM, R30 was in their bed and did not have any brace on. Later that day, at approximately 10:20 AM staff were assisting resident with their care. The surveyor went in the room after the care was completed and R30 was in their bed. R30 did not have any brace on. At approximately 11:45 AM, R30 was observed in their bed and did not have any brace. They reported they had breakfast and would like to go home. When queried about the brace they reported that did not know. Review of R30's care plan for restorative nursing included the following: Left palm protector on x 5 week as tolerated initiated on 02/09/2024 and active assisted range of motion to both upper extremities 3 times/week. Review of R30's [NAME] (electronic CNA care plan) under dressing/splint care had one note that read 1 person assist. There was no information on R30's use of palm protector for their left hand. On 5/14/24, at approximately 1:15 PM and interview with Restorative Aide (RA) C was completed. During their interview, this surveyor queried on what their daily tasks were. RA C reported that they covered the restorative care for all the residents in the facility. They were also in charge of all the admission weights, weekly weights, and monthly weights for all residents. They reported they assisted with residents who needed assistance with eating for breakfast and lunch. They were also in charge of providing wheelchairs for residents. When queried how many total residents they had, RA C reported that they had over 20 residents for restorative care. When queried who was providing the oversight for the program, they reported that the Director of Nursing (DON) was providing oversight and since they were on leave they did not have anyone at this time. RA CC was queried about the splints or braces for the residents and if they were able to complete everything that was ordered. RA C reported they prioritized and tried their best to do everything and there were times they were not able to do restorative as they had other priorities that were time sensitive. When queried further about splinting, they reported that they were applying splints/braces and palm protectors were applied by the CNAs who were assigned to care for the residents. They also added that they applied splints/braces during the day and they removed them before the end of their shift at 3:30 PM. When queried about the observations for R12 and R30 on 5/13/24 and 5/14/24 they reported that were trying their best and they knew it had to be on as ordered. An interview with Assistant Director of Nursing (ADON) was completed on 5/14/24 at approximately 1 PM. ADON was covering as the interim DON. ADON was queried on their expectations for splints/braces and where the CNAs obtained their information on how to care for their residents. The ADON reported that most of the splints/braces were applied by the restorative aide as per physician's order. The CNAs were able to get the information from the nurses as well as their care plan from their electronic charting system. The ADON was reported on all the observations for R12 and R30 and there was information on the [NAME] for the floor staff. The ADON reported that they understood the concern and they would follow up with the team. A facility provided document titled Restorative Nursing Program dated 1/11/23, read in part, It is the policy of this facility to provide maintenance and restorative services designed to maintain or improve a resident's abilities to the highest practicable level. 1.Cognitive and physical functioning of all residents will be assessed in accordance with the facilities assessment protocols. 2. Play interdisciplinary team with the support and guidance from the physician will assure the ongoing review, evaluation, and decision making regarding the services needed to maintain or improve resident's abilities in accordance with the resident's comprehensive assessment, goals and preferences. 3. Nursing personnel are trained on basic or maintenance nursing care the does not require the use of a qualified therapist or licensed nurse oversight. The training may include, but is not limited to: a. maintaining proper positioning and body alignment encouraging b. encouraging and assisting residents, as needed in turning and position changes. c. encouraging residents to remain active and assisting with any exercises according to the plan of care. d. promoting independence in ADL's, performing tasks for residents only as needed to ensure completion of tasks. e. Assisting residents in adjustment to their disabilities and use of any assistive devices .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide appropriate supervision and/or positioning dur...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide appropriate supervision and/or positioning during showers and therapy for cognitively impaired residents for two (R436 and R11) of four residents reviewed for falls, resulting in R436 sustaining a compression fracture to the thoracic vertebrae and R11 hitting their head. Findings include: R436 On 5/13/24 at 8:38 AM, R436 was observed lying in their bed. A back brace was observed hanging on the headboard. R436 was asked about the back brace. R436 indicated they had fallen in the shower and needed the back brace now. Review of the clinical record revealed R436 was admitted into the facility on 1/20/24 and readmitted on [DATE] with diagnoses that included: stroke, fracture of first thoracic vertebra and wedge compression fracture of T11-T12 vertebra. According to the Minimum Data Set (MDS) assessment dated [DATE], R436 had severely impaired cognition and required the supervision of staff for showers and/or bathing. Review of R436's ADL (activities of daily living) care plan revealed an intervention initiated 4/23/24 that read, Assist to bathe/shower as needed. Review of R436's progress notes revealed: A Nursing note by Registered Nurse (RN) D dated 4/28/24 at 10:15 PM read in part, Resident reported falling in the shower room this afternoon [NAME] [sic] taking a shower. Resident stated that he did not hit head on the floor, rather hit his back on the floor. Complained of pain to the back . A Physician Team note by Nurse Practitioner (NP) E dated 4/30/24 at 1:10 PM read in part, .Writer alerted that pt (patient) fell yesterday in the shower room and hit his back. He states tylenol is not helping and the pain is moderate to severe . cooperative with exam, Other findings: mild emotional distress due to back pain . pain is concentrated to lower thoracic and upper lumbar area of spine, tender on palpation . Pt. has had two falls in the last week. Reinforced to pt. and staff to ensure pt. is transferring and mobilizing safely. Fall and safety precautions in place . A Nursing note by Licensed Practical Nurse (LPN) C dated 5/1/24 at 11:28 AM read in part, Resident c/o (complaining of) severe back pain. Resident was given prescribed pain medication with no relief. Resident was seen by physician NP and writer was given a verbal order to send resident out (to the hospital) . A Physician Team note by NP E dated 5/13/24 at 5:24 PM read in part, .(R436) was sent to (local hospital) emergency department on 5/1/24 with acute thoracic and lumbar spinal pain status post fall. He was found to have T1, T11, T12 acute vertebral compression fractures . management with pain, control, andback [sic] brace as needed for pain. He was restricted to no heavy lifting, bending, or twisting . On 5/15/24 at 8:56 AM, RN D was interviewed by phone and asked about R436's fall in the shower room. RN D explained he was walking past the shower room and saw R436 standing in the shower, he went in and made R436 sit down on a shower chair, then he went out of the room to get a Certified Nursing Assistant (CNA) and told them to watch R436. R11 On 5/13/24 at 8:47 AM, R11 was observed lying in bed with the covers over their face. R11 explained they did not want to be disturbed. Review of the clinical record revealed R11 was admitted into the facility on 6/16/21 and readmitted [DATE] with diagnoses that included: dementia, diabetes and ataxia (impaired coordination). According to the MDS assessment dated [DATE], R11 had severely impaired cognition and required the assistance of staff for all ADL's. Review of R11's progress notes revealed an Incident Note dated 4/29/24 at 2:45 PM that read in part, Physical therapy team was providing ROM (range of motion) exercises and stretching the resident in the gym. During stretching resident rocked back and forth in the wheelchair and lost balance and fell .Resident was noted to have mild redness to back of the head during skin assessment . Review of R11's Physical Therapy (PT) Treatment Encounter Notes signed by Physical Therapy Assistant (PTA) H 4/23/24 at 5:24 PM read in part, Wrtier [sic] was providing ROM ex (exercises) and stretching to resident (R11) in the gym, During stretching resident rocked back and forth in the wheelchair, and lost balance and hit back of his head at the wall. wheelchair then rolled backwards as residents weight shifted back and fell . On 5/15/24 at 9:26 AM, the Therapy Director was interviewed and asked about R11's fall while getting therapy. The Therapy Director explained PTA H, who did not work at the facility anymore, had been doing stretching exercises on R11's leg when R11 started rocking in the wheelchair and flipped the whole chair backwards. When asked if he had ever seen someone flip their chair backwards while getting therapy, the Therapy Director explained he had not seen this happen before. On 5/15/24 at 9:51 AM, PTA H was interviewed by phone and asked about R11's fall. PTA H explained they were in the gym doing stretching on R11's leg when they began to rock back and forth in the wheelchair, R11 had a lot of upper body strength and hit their head on the drywall, then the chair flipped over, he was able to minimize the fall so R11's head did not hit the ground hard. PTA H was asked, due to R11's cognition, should the stretching of R11's leg have been done on a matt table instead of a wheelchair. PTA H did not answer.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0742 (Tag F0742)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement recommendations made by the contracted beha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement recommendations made by the contracted behavioral health provider for one (R67) resident reviewed for behavioral health services. Findings include: On 5/13/24 at approximately 8:30 AM, R67 was observed in her room. R67 was pleasant and participated in an interview. R67 talked about her love for playing bingo and spoke about the recent prizes she won. A review of R67's clinical record revealed R67 was admitted into the facility on 9/1/22 and readmitted on [DATE] with diagnoses that included: dementia with psychotic disturbance, anxiety disorder, adjustment disorder, psychotic disorder with hallucinations, and major depressive disorder. A review of R67's Minimum Data Set (MDS) assessment dated [DATE] revealed R67 had intact cognition with no behaviors, hallucinations, or delusions. A review of a Psychiatric Evaluation & Consultation reported dated 3/25/24 revealed the following documentation: Chief Complaint: 'I'm scared and upset'. Pt (patient) seen for urgent visit at staff request .Pt anxious, paranoid, under stress due to roommate who is delirious today .anxious and irritable .some confusion. Paranoia directed at sisters .Anxiety, Psychosis, Memory Impairment .Collaboration: DON (Director of Nursing) - Pt increasingly anxious, agitated and paranoid, esp. (especially) with decompensation of roommate .Current Assessment/Plan .Pt's paranoia and agitation despite 150 mg (milligrams) of Seroquel (an antipsychotic medication) daily argues for switch to alternative antipsychotic .1. Taper Seroquel as follows: 50 mg PO (by mouth) bid (two times a day), then 25 mg po bid x 5 days, the d/c (discontinue). 2. Start Risperdal (an antipsychotic medication) 0.25 mg po bid x 5 days, then 0.5 mg po bid. 3. Increase Remeron (an antidepressant medication) to 15 mg po qhs (at bedtime) .5. Consider room change given instability of roommate . A review of R67's Physician's Orders revealed since 3/25/24, R67's Seroquel dose was not tapered according to the Psychiatrist's recommendations and Risperdal was not started. Remeron (mirtazapine) was not increased according to the psychiatrist's recommendations. A room change was not done until 4/8/24, 14 days after the recommendation was made. On 5/15/24 at approximately 9:00 AM, the following active orders were in place for R7: Seroquel 50 mg three times a day for psychosis with a start date of 4/20/24. This order was changed from 50 mg every 8 hours (which is the same as three times a day) which had a start date of 11/14/23. Mirtazapine 7.5 mg at bedtime with a start date of 8/10/23. On 3/15/24 at 9:28 AM, an interview was conducted with Director of Social Services (SW) 'J'. SW 'J' reported he began working at the facility approximately 10 days prior to the interview. When queried about how it was ensured recommendations made by the contracted psychiatrist/behavioral health agency were implemented, SW 'J' reported the contracted psychiatrists entered their own orders for medications and social services would fax the recommended orders to the attending physician. When queried about why the recommendations for R67 made by the contracted psychiatrist (Psychiatrist 'V') on 3/25/24 were not implemented, SW 'J' reviewed R67's electronic medical record and confirmed they were not implemented. SW 'J' explained there should have been some kind of follow up to ensure the orders were implemented. On 5/15/24 at 11:33 AM, a telephone interview was attempted with Psychiatrist 'V'. Psychiatrist 'V' was not available for an interview prior to the end of the survey. On 5/15/24 at 12:00 PM, an interview was conducted with the Assistant Director of Nursing (ADON) who was covering for the Director of Nursing (DON) in her absence. When queried about who was responsible to ensure recommendations made by the contracted psychiatrist were implemented, the DON reported the psychiatrist was responsible to enter their own orders and the DON and social services department were responsible to follow up to ensure they were implemented.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to evaluate the competency and obtain guardianship for a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to evaluate the competency and obtain guardianship for a resident with severely impaired cognition who did not have a resident representative for one (R35) residents reviewed for social services. Findings include: On 5/13/24 at approximately 9:00 AM, R35 was observed seated on the side of his bed eating breakfast. R35 appeared disheveled, wearing stained clothing and with a scruffy beard. R35 was interviewed and when asked questions, R35 did not always answer in a way that was relevant to the question asked. R35 appeared confused. A review of R35's clinical record revealed R35 was admitted into the facility on [DATE] with diagnoses that included: vascular dementia. A review of a Minimum Data Set (MDS) assessment dated [DATE] revealed R35 had severely impaired cognition. Further review of R35's clinical record revealed no paperwork that indicated R35 had a legal guardian or advance directive that named a decision maker in the event R35 was unable to make his own decisions. There was no evidence that R35 had been evaluated for competency to make medical decisions. On 5/15/24 at 11:39 AM, an interview was conducted with Director of Social Services (SW) 'J'. SW 'J' reported he began working in the facility 10 days prior to the interview. When queried about who made decisions for R35, SW 'J' reviewed R35's clinical record and reported R35 was his own decision maker. When queried about how the facility determined which residents needed a resident representative to make medical decisions for them, SW 'J' reported if a resident was cognitively impaired or had a change in cognition, a competency evaluation was completed by a physician and a psychologist. If a resident was deemed to be incompetent to make decisions, family would be contacted about any decision making paperwork (Durable Power of Attorney) that they had or a discussion about obtaining legal guardianship would be started. If the family was not interested in guardianship, the facility petitioned the court to obtain a guardian for the resident. SW 'J' reported R35 required a competency evaluation due to his cognitive status and potentially a guardian. A review of a facility policy titled, Advance Directives - Code Status, revised 10/5/23, revealed, in part, the following: .During the admission process, the interdisciplinary team assessed the resident's decision-making capacity and identifies the primary decision-maker of the resident if it is determined that the resident does not have decision-making capacity .In cases where the resident has not appointed a Durable Power of Attorney for Health Care or a Patient Advocate with power regarding Life-Sustaining Treatment: The resident's decision-making capacity should be determined and documented in the resident's medical record by the attending physician and other interdisciplinary team members. The social worker will initiate the process to obtain a formal capacity and seek direction from the probate court, including the appointment of a guardian .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to accurately document and reconcile two controlled medications observed in a random surveillance of the narcotic drawer for one...

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Based on observation, interview, and record review, the facility failed to accurately document and reconcile two controlled medications observed in a random surveillance of the narcotic drawer for one resident (R9) of one reviewed during medication storage and labeling observation. Findings include: On 5/15/24 at 8:35 AM, a medication storage observation was conducted with Licensed Practical Nurse (LPN) Y with the One South Back medication cart. A random selection from the controlled substance drawer identified R9 with Gabapentin (an anticonvulsant medication to treat seizures and neuropathic pain) 100 milligram (mg) capsules. The blister pack was observed and contained 11 capsules. The narcotic binder documented Gabapentin 100 mg remained with 12 capsules. A second controlled blister pack medication was pulled for R9 and identified as Clonazepam (a medication to treat seizures, panic disorders, bi-polar, and anxiety) 0.5 mg. The blister pack was observed with 12 tablets. The narcotic binder documented Clonazepam with 13 tablets remaining. LPN Y acknowledged that both medications were given to R9 prior to the medication cart observation and admitted that the medications were not signed off in the narcotic binder. Review of the facilities policy for Medication Administration Issued 8/7/2023 .Medications are administered in accordance with the following rights of medication administration: Right Documentation . On 5/14/24 at 4:42 PM, the Assistant Director of Nursing (ADON) was interviewed and confirmed that medications are to be documented in the narcotic binder as soon as administered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to schedule follow up dental services for one resident (R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to schedule follow up dental services for one resident (R236) of two residents reviewed for dental services. Findings include: R236 was a long-term care resident, originally admitted to the facility on [DATE]. R236 was recently hospitalized and readmitted back to the facility on 5/8/24. R236's admitting diagnoses included dementia, anxiety and mood disorder, and recent pneumonia due to flu. Based on the Minimum Data Set (MDS) assessment dated [DATE], R236 had a Brief Interview for Mental status score of 10/15 indicative of moderate cognitive impairment. An initial observation was completed on 5/13/24 at approximately 1:45 PM. R236 was observed in their bed and they were receiving oxygen. R236 had multiple fractured teeth. On 5/14/24, at approximately 10:15 AM during a follow-up observation, R236 was queried about their breakfast that morning and their teeth. R236 reported that I don't have all of them. Little blood comes out. R236 asked the surveyor, Are you the doctor? Can you help me?. Review of R236's Electronic Medical Records (EMR) revealed a dental consult from 9/7/21. Further review revealed a consult dated 2/14/23 that R236 refused dental visit. R236 had a public guardian. Review of R236's EMR revealed a social work progress note dated 1/16/23. The note revealed that legal guardian had expressed concerns regarding R236's dental follow-up and they were last seen on 2/19/21. Further review did not reveal any attempts to obtain a dental appointment for R236 and follow-up with guardian after 2/24/23. An interview was completed with the covering Social Worker J on 5/14/24, at approximately 2:15 PM. Social worker J was queried about their dental visits for their residents. They reported that the facility had dental providers who visited quarterly to do the routine dental visits. The consents for dental services were obtained on admission or as needed during the resident's stay at the facility. If a Resident needed any surgeries or a special procedure done, the facility staff were assisting with scheduling the appointment and setting up transportation. When queried about the concern for R236, social worker J reviewed the EMR and reported that they did not see any other follow up documentation and they understood the concern and that they would reach out to the dental provider and check if they had any additional documentation. On 5/15/24 at approximately 10:30 AM, social worker J reported there were no follow up visits and they did not have any additional documentation. An interview with Assistant Director of Nursing (ADON) was completed on 5/15/24, at approximately 8:35 AM. ADON was queried about their dental consults and follow up process. ADON reported they had in house dental services for routine dental procedures through a provider and if Residents needed any procedures or specialists the facility was assisting with the appointment and transportation. ADON was notified of the observation and concerns with R236's dental visit. ADON reported that understood the concern and they would follow-up with the social worker.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0825 (Tag F0825)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide timely skilled rehabilitation (physical therap...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide timely skilled rehabilitation (physical therapy) services as ordered for one (#33) of one sampled resident reviewed for rehab/restorative services resulting in the delay in evaluation for physical therapy services to address the change in mobility and feelings of frustration. Findings include: A record review revealed R33 was a long-term resident of the facility originally admitted on [DATE]. R33 had had hospitalization during their stay at the facility and was most recently readmitted to the facility on [DATE]. R33's diagnoses included polyneuropathy, liver failure, spinal stenosis, and osteoarthritis. Based on the most recent Minimum Data Set (MDS) assessment dated [DATE], R33 had a Brief Interview for Mental Status (BIMS) score of 10/15, indicative of moderate impairment with their cognition. An initial observation was completed on 5/13/24, at approximately 12:45 PM. An interview was completed during this observation. During this observation, R33 reported that they need physical therapy and they had been waiting for a long time. Multiple follow-up observations were completed throughout the survey between 5/13/24 and 5/15/24. R33 remembered the surveyor and they were able to recall and asked follow up questions from the previous visit/conversations. R33 asked the surveyor if they had any information on their physical therapy and had enquired three times during the observations between 5/13/24 and 5/15/24. Review of R33's Electronic Medical Record (EMR) revealed that R33 had a guardian (sister) and they were under hospice care. Review of the investigation report read, The guardian (name omitted) was interviewed on 10/6/2023. She stated that (relationship omitted) complained about 6 months ago that the nurse pulled his arm and kicked (pronoun omitted) (Guardian name omitted) stated that (relationship omitted) understands and knows what's going on cognitively but needs help with medical decisions. Further review of the EMR revealed that R33 had a BIMS score of 15/15, based on MDS assessments dated 1/11/24 and 10/11/23. Review of R33's hospice progress notes dated 2/13/24, read in part MSW (Master of Social Work) will speak with facility social worker about when physical therapy will begin for the patient. Another progress note dated 2/8/24, read, Physical therapy has not started yet. Further review of hospice records revealed another social work note dated 1/24/24 and 1/15/24 that read in part, patient has not yet started physical therapy. Further record review did not reveal that R33 received any recent physical therapy screening and or evaluation. An interview was completed with Director of Rehabilitation (DOR) G on 5/15/24, at approximately 11:20 AM. During the interview, the DOR G was queried about the screening and evaluation for R33. DOR G reviewed the records and reported that R33 was not screened or evaluated recently as they were receiving hospice services. When queried further if they were aware of the request from hospice and R33, they reported that they were aware and had followed up with the administration/business office and waiting for their approval and they understood the concern. An interview was completed with the Business Office Manager (BOM) DD on 5/15/24 at approximately 12:20 PM. BOM DD was queried if they were aware of any requests for physical therapy for R33 from hospice. BOM DD reported that they had some communication between them and the hospice provider on who was going to cover for the services. They checked the e-mails and reported that their first e-mail communication was on 4/4/24 and then they did a follow up e-mail on 4/8/24. BOM DD also shared a copy of the handwritten physician order form the hospice provider dated 3/14/24, that read Physical Therapy to evaluate for strengthening, ambulation and transfers - may visit up to 8 sessions. This verbal order was not transcribed on R33's EMRs under orders. BOM DD was queried if they had any updates as R33 had been several months. They also reported that they did not have any updates and were trying to figure it out. BOM DD was notified of the concerns and reported that they understood. An interview with Assistant Director of Nursing (ADON) who was covering for the DON (Director of Nursing) was completed on 5/15/24 at approximately 11:45 PM. The ADON was notified of the concern about R33's requests and multiple hospice documentation since 1/15/24 for physical therapy services and queried on their process and why R33 had been waiting for months. The ADON reported that they should have followed up timely and understood the concern. They also added that they would check and provide any additional information they may find. No additional information was provided prior to survey exit. A facility provided document titled Therapy evaluation' dated 3/22 read in part, Policy: The Licensed Therapist will perform an initial evaluation upon physician referral and any re-evaluation where indicated. 1. The Rehabilitation Department will be notified when a physician order is written for therapy evaluation and treatment. 2. The Licensed Therapist will perform a chart review and initiate the evaluation. 3. The initial evaluation will include, but is not limited to, the following: a. Resident name, date of birth , and health insurance or ID number b. Diagnosis (treatment diagnosis and medical diagnosis) c. Past medical history d. Prior level of function e. Current functional level f. Rehabilitation potential/severity g. short- and long-term goals and time frames for completion h. Treatment plan of care to accomplish goals. 4. Initial evaluation will be completed within 2 days from the time the referral is written. 5. Evaluations will be documented, signed by licensed therapist, printed, and placed in the resident's chart. 6. Completed evaluation will be signed by the physician .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00142547 Based on interview and record review, the facility failed to ensure vaccine consent/...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00142547 Based on interview and record review, the facility failed to ensure vaccine consent/declination was signed by a resident's legal guardian, and ensure accurate tracking and administration of the pneumococcal vaccinations for residents residing in the facility for three (R38, R1 and R216) of five residents reviewed for influenza and pneumococcal vaccinations. Findings include: Review of a facility policy titled, Vaccination - Influenza dated 10/13/23 read in part, .Prior to the vaccination, the resident or the resident's legal representative will be provided information and education regarding the benefits and potential side effects of their influenza vaccine which will be documented in the resident's medical record . Individuals receiving the influenza vaccine, or their legal representative, will provide informed consent to the administration of the vaccine which will be documented in the resident's medical record . R38 Review of the clinical record revealed R38 was admitted into the facility on [DATE], and had a legal guardian. Review of R38's Immunization record revealed Consent Refuse for the influenza vaccine. Review of R38's Influenza Vaccine Authorization dated 11/3/23 read in part, .Information provided to: patient . Relationship to Resident: self . The resident will not receive the influenza vaccine due to refusal . Review of a facility policy titled, Vaccination - Pneumococcal Vaccine dated 10/13/23 read in part, .Residents will be offered a pneumococcal vaccine unless it is medically contraindicated, or the resident has already been immunized . The type of pneumococcal vaccine (PCV15, PCV20, or PPSV23/PPSV) offered will depend upon the recipient's age and susceptibility to pneumonia, in accordance with current CDC guidelines and recommendations . R1 Review of the clinical record revealed R1 was admitted into the facility on 9/8/15 and readmitted [DATE]. Review of R1's Immunization record revealed documentation of a Pneumovax 23 (PPSV23) had been given on 4/3/17. According to Centers for Disease Control and Prevention (CDC) guidelines, R1 was due for PCV15 or PCV20 immunization. R216 Review of the clinical record revealed R216 was admitted into the facility on 8/25/22 and readmitted [DATE]. Review of R216's Immunization record revealed PCV20 had Immunization Req. (required) listed for Consent Status. According to CDC guidelines, R216 was due for PCV15 or PCV20. On 5/15/24 at 1:06 PM, the Assistant Director of Nursing (ADON), who served as the Infection Control Nurse, was interviewed and asked about R1 signing their own declination for the influenza vaccine when they had a legal guardian. The ADON explained any consent should always be signed/declined by the legal guardian. The ADON was asked why R1 and R216 had not received the pneumococcal vaccines that were recommended. The ADON had no answer. When asked how it was determined when residents were due for a vaccine, the ADON explained they followed CDC guidance for vaccinations.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R33 R33 was a long-term resident of the facility originally admitted to the facility on [DATE]. R33 had had hospitalization duri...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R33 R33 was a long-term resident of the facility originally admitted to the facility on [DATE]. R33 had had hospitalization during their stay at the facility. Most recently they were readmitted to the facility on [DATE]. R33's diagnoses included polyneuropathy, liver failure, spinal stenosis, and osteoarthritis. Based on most recent Minimum Data Set (MDS) assessment dated [DATE], R33 had a Brief Interview for Mental Status (BIMS) score of 10/15, indicative of moderate impairment with their cognition. A facility reported incident that was submitted to state agency dated 10/5/223 revealed that R33 suffered physical and psycho-social harm inflicted by an LPN (Licensed Practical Nurse) approximately 6 months ago (between 3/23/23 and 3/28/23) that was witnessed by a CNA (Certified Nursing Assistant). The investigation summary also read (R33 name omitted) stated that she pulled and twisted (gender pronoun omitted) arm some time ago. When asked since (gender omitted) falls frequently if she was trying to help (gender pronoun omitted) up, (gender omitted) stated that it was more out of anger that she pulled (gender pronoun omitted) arm. When asked if anything happened when (gender omitted) was on the floor, (gender omitted) said that she yelled at (gender pronoun omitted) and kicked .did not claim to sustain physical injury from the incident. (gender omitted) cried profusely through the interview. The alleged perpetrator and the witness who failed to report the abuse continued to work at the facility after the incident (for approximately over 6 months) until their employment was terminated after investigation, that was initiated on 10/5/23. The investigation report also revealed that that witness had reported to the abuse coordinator that they were fearful of the perpetrator. Review of the report from the local Police Department (PD) revealed that the local PD was notified of the staff witnessed abuse that happened over 6 months ago (in March 2023) and was reported to the abuse coordinator/administrator on 10/5/23 at 3 PM, was reported to local PD on 10/6/23, at 11:30 AM. The incident that happened in March-2023 was reported to the abuse coordinator on 10/5/23 and abuse coordinator reported to the local PD approximately 20 hours after the witnessed abuse allegation was brought to their attention. R21 and R61 On 5/13/24 at approximately 8:27 AM, R21 was observed sitting in their room in a wheelchair. The resident was alert and able to answer all questions asked. When asked if they felt safe in the facility, they stated that they do now, but not in the past. R21 reported that they lived in a different room with R61 who at many times was psychotic and verbally aggressive. They further reported that they finally had had enough of the roommate's verbal abuse after they started yelling antisemitic slurs at them. R21 stated about a week or so ago their roommate (R61) was snoring loudly, and they had to turn up their TV, after doing so, R61 yelled at them and stated, Turn off the TV you dirty [NAME] and then said, the only good [NAME], is a dead [NAME]. R21 stated that they reported the incident to the Administrator. R21 noted that that they were allowed to change rooms and hoped they never will run into R61 again. A review of R21's clinical record revealed the resident was admitted to the facility on [DATE] with diagnoses that included: end stage renal disease and pressure ulcers to the left heel. A review of the resident MDS noted the resident had a BIMS score of 13/15 (cognitively intact cognition). There were no behavior concerns noted in R21's MDS. The census section in the resident electronic medical record (EMR) noted the resident changed rooms on 5/7/24. There was no documentation in R21's record that noted why there was a room change. On 5/13/24 at approximately 2:19 PM, a request for any Investigation/Accident (IA) reports and/or grievances and/or Facility Reported Incidents (FRI) pertaining to R21 and R61. *No documents pertaining to incidents between R21 and R61 was provided by the end of the survey. On 5/14/24 at approximately 11:19 AM, an interview was conducted with the Administrator/Abuse Coordinator. When asked as to R21's had every reported an incident with their roommate (R61) they indicated that they did. When asked what the incident involved, the Administrator reported that it had something to do with the television and statements from R61 about resident (R21) being Jewish. When asked if there had been any investigation into the incident and whether they could provide any documentation pertaining to any incidents involving R21 and R61, the Administrator noted that they did not have any documentation. When asked why they did not report the incident to the State Agency (SA) they stated that they felt the resident was felt safe after they transferred to a new room on a different hallway. On 5/15/23 at approximately 8:53 AM, an interview was conducted with R61. R61 was asked about R21 moving out of their room. R61 noted that they did not get along and that they had a difference of opinion when it came to religion. A review of R61's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that include end stage renal disease and depression. A review of the resident's MDS noted the resident had a BIMS of 15/15 (intact cognition). Continued review of R61's clinical record documented, in part, the following: 2/29/24: Alert Note: Behavior concerns have been noted by care staff . 2/27/24: Alert Note: Behavioral Concerns have been noted by staff. Resident will become angry and use inappropriate language towards staff . 12/26/23: Psychiatry: .seen as urgent consult .to assess mood. Refused to go to multiple dialysis sessions and has been agitated at dialysis .he is aware of the consequences of refusing dialysis .he does not like his roommate and wants the roommate out of the room. He has had 5 other roommates .he was seen in his room. He was irritable during the visit and admits to being frustrated .he does not want any psych meds . *It should be noted that at the time of the interview with psychiatry, R61 was roommates with R21. 12/15/23: Behavior Note: Resident came to SW (social worker) office cursing and yelling obstinacies <sic>about his roommate smell and want him out his room. SW advised that if he is unable to co-assist with his room and he is the one not happy then he is the one that has chosen to move. Resident continue to yell and state he is not moving. It should be noted that at the time of this interview with the SW, R61 was roommates with R21. Further the SW author of this Note was no longer employed by the facility. This citation pertains to Intake Number(s): MI00140123 and MI00144352. Based on interview and record review, the facility failed to report actual and alleged physical and verbal abuse to the Abuse Coordinator, law enforcement, and/or the State Agency within the required time frame for six (R7, R21, R33, R35, R50, and R61) of 11 residents reviewed for abuse, resulting in an approximately six month delay in investigating physical abuse of R33 by a staff member who continued to work in the facility during that time. Findings include: R50 and R35 A review of a complaint submitted to the State Survey Agency revealed multiple allegations of resident to resident abuse, including an allegation that R50 physically assaulted R35 by hitting him 5 times in the head. A review of an Incident Note dated 3/27/24 at 4:11 AM, written by Registered Nurse (RN) 'M', revealed, Resident involved in physical altercation at approximately 0325 (3:25 AM) with roommate .Room changed . A review of an incident report for R35 dated 3/27/24 at 3:30 AM, completed by RN 'M', revealed, CENA (Certified Nursing Assistant) heard a noise entered the room to investigate sound observed (R50) strike (R35) 4 times. It was documented that R35 stated, He just hit me. The incident report noted that R35 grabbed R50's footboard (on the bed) to propel forward in the wheelchair. It was noted that Certified Nursing Assistant (CNA) 'N' was a witness to the incident. A review of R35's clinical record revealed R35 was admitted into the facility on [DATE] with diagnoses that included: vascular dementia and a personal history of childhood abuse. A review of a MDS assessment dated [DATE] revealed R35 had severely impaired cognition and no behaviors. On 5/14/24 at 9:03 AM, an interview was conducted with RN 'M' via the telephone. When queried about the incident that occurred between R35 and R50 on 3/27/24, RN 'M' explained a CNA reported to her that R35 was trying to propel in the wheelchair out of the room, grabbed R50's bed to help move forward, and R50 assaulted (R35) in the head. RN 'M' further reported she contacted the Director of Nursing (DON), physician, and R35's family member. RN 'M' explained the Administrator was the facility's Abuse Coordinator and she asked the DON for her phone number and the DON refused to give it to her. On 5/14/24 at 9:14 AM, a telephone interview was attempted with CNA 'N'. CNA 'N' was not available prior to the end of the survey. A review of R50's clinical record revealed R50 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: Wernicke's encephalopathy (a neurological disorder) and adjustment disorder. A review of a MDS assessment dated [DATE] revealed R50 had intact cognition and no behaviors. However, there was witnessed resident to resident abuse that was perpetrated by R50 on 3/27/24, which was within the seven day look back period for the MDS assessment. A review of R50's progress notes revealed no documentation that he had hit R35 in the head on 3/27/24. A review of a care plan initiated on 3/27/24 revealed, The resident is/has potential to be physically aggressive r/t (related to) poor impulse control. A review of an Incident Report dated 3/27/24 at 3:52 AM written by RN 'M' revealed, CENA reported to writer that she observed resident physically struck roommate (R35) approximately 4 times .Resident refused to speak . On 5/14/24 at 3:04 PM, an interview was conducted with the Administrator who was the facility's Abuse Coordinator. When queried about when resident to resident abuse was reported to the State Agency, the Adminsitrator reported it depended on whether the resident was harmed or if there was injury and whether the perpetrator had intent. When queried about how it was determined if a resident was harmed when some residents, particularly residents with cognitive impairment may not show obvious signs of harm, the Administrator reported it depended on the resident. When queried about R50 being witnessed hitting R35 in the hit multiple times, the Administrator reported it was not reported to the State Agency. The Administrator reported she was unaware that R50 hit R35 in the head on 3/27/24 and first heard about it that day (5/14/24). The Administrator further explained if it had been reported to her immediately, she would have reported it to the State Agency. R7 On 5/14/24 at 7:41 AM, all incident reports and investigations pertaining to R7 were requested from the Administrator. A review of several typed and signed statements revealed the following: A typed statement signed by the Assistant Director of Nursing (ADON) dated 2/6/24 noted the following: Around 6:30pm writer went to speak with (R7) related to nurse coming to DON/ADON stating 'resident in (R7's room number) has some serious allegations and I need to report abuse she is really upset'. Writer asked nurse what was allegation? The nurse responded, 'she is really upset, and she is saying the 'N' word'. The writer then told the nurse any abuse allegation will need to be reported to the administrator as soon as possible. The nurse was unsure who (R7) had allegations against and could not tell writer and DON exactly what the resident said to her. The writer went down to speak to the resident. On arrival in the room, the resident was in bed sitting on the side asked the resident, can she tell me what happened during the shift. Resident stated, I was sitting here, and he wanted to move my wheelchair and shook his ass in my face and said he'll beat my son ass, my ass and his ass and smacked his ass and took my wheelchair' . On 5/14/24 at 3:04 PM, an interview was conducted with the Administrator. When queried about whether the allegations noted in the statement mentioned above, the Administrator reported they interviewed the CNAs and determined it was unfounded and therefore did not report the allegations. When queried about why there was no statement from the nurse who reported the allegation, the Administrator explained the ADON would have more information. On 5/14/24 at 3:25 PM, an interview was conducted with the ADON. When queried about the documented statement with allegations of abuse made by R7 on 2/6/24, the ADON reported a nurse who no longer worked at the facility (RN 'X') reported the allegation to her. The ADON explained RN 'X' said it was serious but did not give any specific information. The ADON further reported herself and the DON spoke with R7 who was really upset but that she did not say anything about abuse only about grits or food or something. When queried about why there was no statement from RN 'X', the ADON did not offer a response. The ADON explained that the allegation was reported to the Administrator and was unsure if it was reported to the State Agency. On 5/15/24 at 11:48 AM, an interview was conducted with Human Resources Director (HR) 'T'. When queried about what happened with R7 on 2/6/24, HR 'T' reported at the end of the shift, a nurse came into the HR office and said R7 told her that she was abused. At that time, HR 'T' called in the CNAs and reported it to the Adminsitrator. After talking to the CNAs (CNA 'I' and CNA 'S'), HR 'T' reported it appeared R7 was upset that they were caring for her roommate and moved R7's wheelchair, but HR 'T' still reported it to the Administrator because R7 alleged abuse. HR 'T' did not recall what the allegation was. A review of R7's clinical record revealed R7 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: schizophrenia and dementia. A review of a MDS assessment dated [DATE] revealed R7 had intact cognition and no behaviors. A review of a facility policy titled, Abuse, updated 5/24/23, revealed, in part, the following: .The facility will ensure that all allegations involving abuse .are reported immediately to the Administrator and .Reported to the State Survey Agency immediately but not later than two hours after the allegation is made if the allegation involves abuse .and to other officials (including .law enforcement) .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #66 Review of the Facility Reported Incident (FRI) investigation Intake #MI00143575 report submitted 3/18/24 at 12:55 P...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #66 Review of the Facility Reported Incident (FRI) investigation Intake #MI00143575 report submitted 3/18/24 at 12:55 PM, indicating bilateral orbital (eye) trauma of unknown origin for R66. On 5/20/24 at 9:00AM, a clinical record review of the MDS dated [DATE] revealed R66 was admitted to the facility on [DATE] with anoxic brain damage (brain damage that occurs when the brain has no oxygen), dysphagia (difficulty speaking, swallowing) cardiac arrhythmia, blood clots, long term anticoagulation (blood thinning medication). R66 psychiatric diagnosis included psychotic disorder with delusions, anxiety and depression. A Brief Interview for Mental Status (BIMS) score resulted 5/15 indicating R66 was severely cognitively impaired. The FRI submitted by the facility did not substantiate any form of abuse to R66 but identified the orbital trauma was a result of long-term use of Aspirin and Eliquis (a medication that thins the blood) and sleeping pattern of R66 places hand in a fist and holds into the eye. The FRI report included witness statements all identified observations of R66 not having any trauma to the eye/s and a physical trauma evaluation was not included in the report. On 5/14/24 at 12:05 PM, An interview was conducted with Registered Nurse (RN) Q that revealed she was the assigned RN for R66 on Friday 3/15/24 from 7:00 AM until 3:30 PM and no orbital trauma was present. RN Q was assigned Saturday 3/16/24 to R66 and was notified around 10:00 AM by Certified Nurse Assistant (CNA) AA that while delivering the breakfast tray to R66, obvious eye trauma was observed. RN Q described R66 right eye was red in color, and looked fresh. When asked why the statement included in the FRI only depicted the last time R66 was observed with no trauma, RN Q said the facility requested the statement to only include when R66 did not have trauma. On 5/14/24 at 1:13 PM, CNA AA was interviewed and confirmed when delivering the breakfast tray to R66 the right eye looked like a black eye and immediately notified RN Q. CNA AA also confirmed the statement taken by the facility was typed up and only wanted information of when R66 did not have trauma. On 5/14/24 at 4:51 PM, The Nursing Home Administrator (NHA) who is also the facilities Abuse Coordinator was interviewed and when asked why the witness statements included in the FRI did not identify an author, the NHA was unable to recall. When questioned why the statements primarily documented when R66 did not have trauma, the NHA stated they were trying to establish a timeline of when the trauma could have happened. The NHA was informed that RN Q was interviewed, and a timeline was established yet, this was not included in the investigation. The NHA then shrugged their shoulders and had no comment. Further clinical record review identified R66 was still taking Aspirin and Eliquis, and no orbital trauma was observed during the survey. When inquired how the use of chronic blood thinning medications was determined as the source of the trauma the NHA said the physician indicated bruising is a side effect of Aspirin and Eliquis. The NHA was informed that R66 continues to take Aspirin and Eliquis, probably has not changed their sleeping position, and has no trauma to the eyes. The NHA shrugged their shoulders and had no comment. A review of a facility policy titled, Abuse, updated 5/24/23, revealed, in part, the following: .Any allegation of abuse must be immediately reported to the supervisor and the Abuse Prevention Coordinator. The Administrator initiates investigating any allegations of abuse against a patient .Key to investigating abuse allegations is an environment that facilitates the reporting of such allegations. Once reported, the center conducts a timely, thorough, and objective investigation of any allegation of abuse. It is the Center's policy to investigate all alleged violations involving Abuse .including Injuries of Unknown Source to ensure that all individuals who report such incidents and allegations are free from retaliation or reprisal for reporting the incident .The investigation process included: .Determining the purpose of the investigation and issue(s) to be investigated, whether or not the alleged violation has occurred, the extent, and cause .Identifying and interviewing all involved persons, including the alleged victim, alleged perpetrator, witnesses, and others who might have knowledge of the allegations .Conducting observation of the alleged victim, including identification of any injuries as appropriate, the location where the alleged situation occurred, interactions and relationships between staff and the alleged victim and/or other resident, and interactions/relationships between resident to other residents as applicable .Providing complete and thorough documentation of the investigation . R21 and R61 On 5/13/24 at approximately 8:27 AM, R21 was observed sitting in their room in a wheelchair. The resident was alert and able to answer all questions asked. When asked if they felt safe in the facility, they stated that they do now, but not in the past. R21 reported that they lived in a different room with R61 who at many times was psychotic and verbally aggressive. They further reported that they finally had had enough of the roommate's verbal abuse after they started yelling antisemitic slurs at them. R21 stated about a week or so ago their roommate (R61) was snoring loudly, and they had to turn up their TV, after doing so, R61 yelled at them and stated, Turn off the TV you dirty [NAME] and then said, the only good [NAME], is a dead [NAME]. R21 stated that they reported the incident to the Administrator. R21 noted that that they were allowed to change rooms and hoped they never will run into R61 again. A review of R21's clinical record revealed the resident was admitted to the facility on [DATE] with diagnoses that included: end stage renal disease and pressure ulcers to the left heel. A review of the resident MDS noted the resident had a BIMS score of 13/15 (cognitively intact cognition). There were no behavior concerns noted in R21's MDS. The census section in the resident electronic medical record (EMR) noted the resident changed rooms on 5/7/24. There was no documentation in R21's record that noted why there was a room change. On 5/13/24 at approximately 2:19 PM, a request for any Investigation/Accident (IA) reports and/or grievances and/or Facility Reported Incidents (FRI) pertaining to R21 and R61. *No documents pertaining to incidents between R21 and R61 was provided by the end of the survey. On 5/14/24 at approximately 11:19 AM, an interview was conducted with the Administrator/Abuse Coordinator. When asked as to R21's had every reported an incident with their roommate (R61) they indicated that they did. When asked what the incident involved, the Administrator reported that it had something to do with the television and statements from R61 about resident (R21) being Jewish. When asked if there had been any investigation into the incident and whether they could provide any documentation pertaining to any incidents involving R21 and R61, the Administrator noted that they did not have any documentation. When asked why they did not report the incident to the State Agency (SA) they stated that they felt the resident (R21) felt safe after they transferred them to a new room on a different hallway. When asked why the they did not conduct a full investigation to ensure the safety of residents in the facility, again the Administrator reported that they felt R21 was safe after they changed rooms. The Administrator did indicate that would reach out to the Assistant Director of Nursing (ADON) to see if they had any additional documentation as to the alleged incident(s). No documentation was provided by the end of the survey. On 5/15/23 at approximately 8:53 AM, an interview was conducted with R61. R61 was asked about R21 moving out of their room. R61 noted that they did not get along and that they had a difference of opinion when it came to religion. A review of R61's clinical record revealed the resident was initially admitted to the facility on [DATE] with diagnoses that include end stage renal disease and depression. A review of the resident's MDS noted the resident had a BIMS of 15/15 (intact cognition). Continued review of R61's clinical record documented, in part, the following: 2/29/24: Alert Note: Behavior concerns have been noted by care staff . 2/27/24: Alert Note: Behavioral Concerns have been noted by staff. Resident will become angry and use inappropriate language towards staff . 12/26/23: Psychiatry: .seen as urgent consult .to assess mood. Refused to go to multiple dialysis sessions and has been agitated at dialysis .he is aware of the consequences of refusing dialysis .he does not like his roommate and wants the roommate out of the room. He has had 5 other roommates .he was seen in his room. He was irritable during the visit and admits to being frustrated .he does not want any psych meds . *It should be noted that at the time of the interview with psychiatry, R61 was roommates with R21. 12/15/23: Behavior Note: Resident came to SW (social worker) office cursing and yelling obstinacies <sic>about his roommate smell and want him out his room. SW advised that if he is unable to co-assist with his room and he is the one not happy then he is the one that has chosen to move. Resident continue to yell and state he is not moving. It should be noted that at the time of this interview with the SW, R61 was roommates with R21. Further the SW author of this Note was no longer employed by the facility. This citation pertains to Intake Number(s): MI00144325 and MI00143575. Based on observation, interview, and record review the facility failed to investigate witnessed and alleged resident to resident physical and verbal abuse and failed to thoroughly investigate a bruised eye of unknown origin for five (R21, R35, R50, R61, R66) of 11 residents reviewed for abuse. Findings include: R50 and R35 A review of a complaint submitted to the State Survey Agency revealed multiple allegations of resident to resident abuse, including an allegation that R50 physically assaulted R35 by hitting him 5 times in the head. A review of an Incident Note dated 3/27/24 at 4:11 AM, written by Registered Nurse (RN) 'M', revealed, Resident involved in physical altercation at approximately 0325 (3:25 AM) with roommate .Room changed . A review of an incident report for R35 dated 3/27/24 at 3:30 AM, completed by RN 'M', revealed, CENA (Certified Nursing Assistant) heard a noise entered the room to investigate sound observed (R50) strike (R35) 4 times. It was documented that R35 stated, He just hit me. The incident report noted that R35 grabbed R50's footboard (on the bed) to propel forward in the wheelchair. It was noted that Certified Nursing Assistant (CNA) 'N' was a witness to the incident. A review of R35's clinical record revealed R35 was admitted into the facility on [DATE] with diagnoses that included: vascular dementia and a personal history of childhood abuse. A review of a Minimum Data Set (MDS) assessment dated [DATE] revealed R35 had severely impaired cognition and no behaviors. On 5/14/24 at 9:03 AM, an interview was conducted with RN 'M' via the telephone. When queried about the incident that occurred between R35 and R50 on 3/27/24, RN 'M' explained a CNA reported to her that R35 was trying to propel in the wheelchair out of the room, grabbed R50's bed to help move forward, and R50 assaulted (R35) in the head. RN 'M' further reported she contacted the Director of Nursing (DON), physician, and R35's family member. RN 'M' explained the Administrator was the facility's Abuse Coordinator and she asked the DON for her phone number and the DON refused to give it to her. RN 'M' further explained that R50 had a history of threatening and aggressive behaviors and would get angry if anyone even brushed against or touched his things. RN 'M' reported she believed R50 On 5/14/24 at 9:14 AM, a telephone interview was attempted with CNA 'N'. CNA 'N' was not available prior to the end of the survey. A review of R50's clinical record revealed R50 was admitted into the facility on [DATE] and readmitted on [DATE] with diagnoses that included: Wernicke's encephalopathy (a neurological disorder) and adjustment disorder. A review of a MDS assessment dated [DATE] revealed R50 had intact cognition and no behaviors. However, there was witnessed resident to resident abuse that was perpetrated by R50 on 3/27/24, which was within the seven day look back period for the MDS assessment. A review of R50's progress notes revealed no documentation that he had hit R35 in the head on 3/27/24. A review of a care plan initiated on 3/27/24 revealed, The resident is/has potential to be physically aggressive r/t (related to) poor impulse control. A review of an Incident Report dated 3/27/24 at 3:52 AM written by RN 'M' revealed, CENA reported to writer that she observed resident physically struck roommate (R35) approximately 4 times .Resident refused to speak . On 5/14/24 at 3:04 PM, an interview was conducted with the Administrator who was the facility's Abuse Coordinator. When queried about what was done to investigate the witnessed physical abuse by R50 toward R35 to determine the root cause and how to prevent future incidents, the Administrator reported she was unaware that R50 hit R35 in the head on 3/27/24 and first heard about it that day (5/14/24). The Administrator further explained if it had been reported to her she would have investigated it.
May 2024 6 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

This citation pertains to intake(s): MI00144245 & MI00144212. Based on observation, interviews, and record reviews the facility failed to protect the resident's right to be free from physical restrai...

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This citation pertains to intake(s): MI00144245 & MI00144212. Based on observation, interviews, and record reviews the facility failed to protect the resident's right to be free from physical restraints and/or mistreatment during care for one (R704) of five residents reviewed for mistreatment and/or abuse by Certified Nursing Assistant (CNA) K, resulting in R704 to have a fracture of the fourth digit to their right hand. Findings include: Review of the medical record revealed R704 was initially admitted to the facility in 2017, with a readmission date of 10/7/21 and diagnoses that included: dementia, hemiplegia and hemiparesis affecting the right dominant side, chronic kidney disease and most recently a fracture of the fourth metacarpal bone. A Brief Interview for Mental Status (BIMS) score completed on 4/25/24 documented a score of 3, which indicated severely impaired cognition. R704 required staff assistance for all Activities of Daily Living (ADLs). On 5/1/24 at 10:33 AM, accompanied by Human Resource Director (HRD) A to act as an interpreter in translating the interview with R704 (whose primary language is Arabic/Chaldean) and the surveyor. HRD A was asked to be honest in the translation of the surveyor's questions and R704's responses. R704 was observed sleeping up right in a geri chair wearing a green shirt and black pants. R704's right hand and fingers was visibly swollen and yellow in color. R704 was awakened by verbal prompts from HRD A and asked R704 how their hand became injured, R704 stated a male pressed on his right hand and hurt him. R704 did not know the name of the male. R704 stated they had seen the male since the incident occurred and R704 stated they kicked them out of their room and the male left. When asked, R704 stated the same male had hurt them in the past, however R704 would not elaborate on the prior incidents. R704 was asked if they felt safe in the facility and R704 responded No. When asked why R704 stated that, it was because of the incident that happened to their right hand. R704's roommate who spoke English was in the room at the time of the interview. HRD A was asked to exit the room and R704's roommate was interviewed. R704's roommate was asked if they had witnessed any staff members hurting R704 and the roommate responded yes and then stated they would not answer any further questions. R704's roommate stated in part . It's best if I stayed out of it . Despite further attempts R704's roommate declined to be interviewed further. Review of an incident report dated 4/24/24 at 12:12 PM, documented in part . Resident observed with right hand swelling (back of hand) and swelling to 4th and 5th digits . Resident is alert to name with confusion. When asked what happened to his hand, he shook his head no while guarding his hand . notified (physician name) new order STAT (immediate) right hand x-ray 2 views related to pain and swelling . Review of a right-hand radiology report dated 4/24/24, documented in part . Pain in right hand . Multiple views of the right hand show a fracture of the fourth digit at the P1 segment . IMPRESSION: Acute fracture of the fourth digit at the P1 segment . Review of a statement obtained by the facility from CNA H (the aide assigned to R704 on 4/24/24 day shift, who first identified an abnormality with R704's right hand, reported the following in part . When I went into the room (4/24/24 Day shift) the patient was holding his hand and expressing that it hurt I noticed his finger looked blue/gray but not bruised. I was trying to also ask (R704's name) what happened but he wasn't able to fully communicate anything regarding his hand which is how some days are for him. I immediately notify the nurse . On 5/1/24 at 11:18 AM, a telephone interview was attempted with CNA H however unsuccessful. CNA H never returned the surveyor's phone call. Review of the facility's staff assignment sheet documented Certified Nursing Assistant (CNA) K assigned to R704 on the evening of 4/23/24 and CNA J assigned to the same hallway as CNA K but assigned to a different set of residents. Review of the facility's investigation file revealed no statement obtained from CNA J. On 5/1/24 at 11:18 AM, an attempt to conduct a telephone interview was made with CNA J, however unsuccessful. A voicemail was left for CNA J to return the call. At 11:50 AM, CNA J returned the call and was asked if they knew anything about the incident of R704 right finger fracture and CNA J stated in part, . No, I don't give care with (CNA K) . I don't assist him at all . CNA J stated they had never helped CNA K with R704 using the Hoyer lift. CNA J explained there was an incident when they first started working at the facility (CNA J's start date was 3/6/24) where . (CNA K) was very aggressive with his tone of voice to me and the resident ( another resident). I felt uncomfortable so I stepped outside the room and told the nurse . CNA J stated CNA K basically told the resident to stop yelling and to let him do his job. CNA J stated I told CNA K it's not okay to yell at (another resident) and he told me to stop talking to the resident. CNA J then stated CNA K said . didn't I tell you to stop talking to them, just do your job! CNA J stated they just stay away from CNA K now and get another CNA from a different unit if they need help with a resident. Review of CNA K's statement (no date), documented in part ADON (assistant director of nursing) asked (CNA K) did he work Tuesday afternoon and did anything happen the last time that he worked. He responded, 'yes I worked' but could not recall anything of importance happening on his shift Tuesday. ADON asked did he have any issues with any resident being combative, or who refused care. (CNA K) said, 'umm no'. He did state that on Wednesday afternoon he noticed swelling to (R704's) finger. I informed (CNA K) regarding the allegations and then he stated that (R704) is combative with care, he does resist care from him and when he does that, he (CNA K) gets assistance from (CNA M) who speaks the same language as R704. (CNA K) does recall a time last week when he was transferring resident (R704) from chair to bed to perform a bed bath because resident was combative and refusing a shower, that <sic> when he was trying to change him that (CNA M) held his (R704) hands to stop him from swinging <sic> them. Review of R704's medical record revealed R704 required a two-person assistance for bed mobility, toilet use and transfer with a mechanical lift. This indicated CNA K should not have attempted to transfer R704 initially without a second staff present to assist. On 5/1/24 at 2:18 PM, a telephone interview was conducted with CNA K, when asked CNA K explained they were suspended and would be called by the Administration after the investigation. CNA K went on to state that R704 is very combative sometimes when they are providing R704's care. CNA K went on to say how R704's hands was held because they were swinging at them (CNA K and CNA M) but would not clarify when asked who held R704's hands down. Review of CNA M's statement dated 4/30/24, documented in part . (CNA M name) was interviewed and recalls on 4/15/24 that she was approached by another CNA to help assist with care due to resident being incontinent of stool. (CNA M) does report having to hold his hands due to him pinching, biting, and trying to punch her in the face. Even though he was combative she did not want to leave him with stool on him, so his hands were held during peri care . On 5/2/24 at 9:07 AM, a voice message was left on CNA M's voicemail to return the call for a telephone interview. At 10:10 AM, CNA M returned the call and when asked about the incident that involved themselves, CNA K and R704, CNA M stated that CNA K usually comes to get them when CNA K needs help and the residents refuse care. CNA M stated CNA K came to them and stated they tried to change R704, however R704 wouldn't let CNA K change them. CNA M stated they tried to talk to R704 because they had had a big bowel movement. CNA M stated in part . (R704) tried to punch me and pinch me. So, I said okay (R704's name) I have to change you, so (CNA K) tried to protect me, and held (R704's) hand so that I can change (R704) . Review of R704's care plans revealed no care plan implemented for combative behaviors identified by the facility staff. Review of the medical record revealed no documentation of R704 to have been combative with staff. Review of the facility documents noted the date of 4/15/24, of the alleged incident of CNA K and CNA M holding the hands of R704 due to combativeness. The incident happened more than a week prior to the identification of R704's hand to have been swollen, discolored, and confirmed as fractured. Review of a statement obtained from Unit Manager (UM) I documented in part . 4/25/24 at approx. 1030 AM myself (RN Unit Manager), (Human Resource Director - HRD A), and (previous Social Worker) were in the room interviewing (R704). Patient was asked questions to obtain an understanding/description of the person that he alleged bent his finger back. (HRD A name) is being translator for conversation. Patient was asked what does he look like? (R704) describes the man as regular brown hair, long face, no beard, unsure about moustache, older man but not old enough to have gray hair. Patient was asked what the person was wearing he explains sometimes he wears jeans, always wears a jacket. Patient explains that his jacket is similar to mine in color ( I have on navy blue). Patient also explains that he thinks he works here, he sees him all the time and that the man has hurt him before. When patient was asked about what time of day the incident occurred the patient stated he is unsure of time of day because it always seems like day light because of people coming up and down the hallway/walking past his room. Patient explains that he has never hurt him as bad as this time but has hurt him many times before. Patient states the man has changed him and fed him before. (R704) also goes into explanation that he asks the man 'why do you hurt me?' and the man will not respond. Also (R704) explains that when the man hurts him he will cuss at the man, and after ask for forgiveness the man will say I don't forgive you and walk away . On 5/1/24 at 12:10 PM, a telephone interview was conducted with UM I who explained they were no longer employed with the facility as of the day before (4/30/24) due to the following investigation involving R704. UM I went on to say how they were instructed to interview the staff and residents regarding the abuse allegation incident that involved R704, as well as the other unit managers were also assigned to do the same. The unit managers were assigned different units to ensure all residents were interviewed in the facility. UM I stated the description provided by R704 of the alleged perpetrator identified CNA K. CNA K was assigned to R704 on 4/23/24, the evening before R704's right hand swelling and pain was identified. UM I stated the previous Social Worker (PSW) L , HRD A were both present for the interview with R704 when the resident stated the man was abusing R704 for a long time but it hasn't been this bad. UM I went on to state how R704 described CNA K as the alleged perpetrator. UM I went on to state how R704 described the man as white complexion, not African American and that CNA K is the only male CNA who is not African American in the facility. On 5/2/24 at 9:01 AM, a telephone interview was attempted with the previous Social Worker (PSW) L, however initially unsuccessful. A message was left to return the call. At 11:03 AM, PSW L returned the call and when asked stated they were in attendance when R704 was interviewed by UM I. PSW L had explained they put in a 30-day notice to the facility and their last day was supposed to be May 19th 2024, however they were approached on Monday (4/29/24) by the Administration and asked to terminate their employment with the facility that day with no loss of wages. PSW L then stated on the day of the interview R704's hand was visibly black in color from front to back. PSW L stated they didn't feel comfortable with HRD A translating the interview with R704 because R704 kept saying he didn't say that. PSW L then stated, CNA K was identified as the alleged perpetrator through the resident's description. PSW L stated in part . (R704's) BIMS (Brief Interview for Mental Status) score was low but when it came down to the incident (R704) was very clear. He kept saying it and repeating it . Review of a Facility Investigation dated 4/29/24, documented in part, . Swelling was observed on 4/24/2024 by nursing assistant and reported to the staff nurse . The floor nurse ordered an X-ray to the right hand and the results were read on 4/25/24. The results showed a fracture of the 4th digit at P1 segment . The resident stated a white man with regular brown hair long face no beard older but no gray hair who works here came in 3-4 days ago and hurt him twisted his hand I told him to stop but he kept going. It's very painful .Fracture to 4 digit on right hand . Police was notified and arrived on 4/25/24 @ (at) 1600 (4:00 PM) . Immediate suspicion of staff member based on the resident description and who cared for the resident was preliminary suspended pending investigation . Resident interview with translator: 4/25/24 Resident stated that he seen a white male, somebody from here came and hurt me, not my roommate, but a white man who walks up and down on unit. Resident further stated, I don't know what day (it happened)-3 or 4 days ago unsure. [NAME] man maybe speaks to roommate and makes jokes with him. He twisted my hand. I told him to stop but he kept on going and it was very painful . stated that he feels safe the man just needs to apologize . Staff schedule was reviewed for 4/23/24 and 4/24/24. A staff member matching that description was reviewed and suspended pending completion of investigation . Staff member (CNA K) reports caring for the resident on 4/23/24 and remembers the hand swelling but also knows the resident is combative and does sometimes resist care. He also reports when these situations occur, he gets another staff member to hold his (R704's) hands . Conclusion . it is determined the fracture was contributed to the resident having comorbidities with lead induced gout and osteoarthritis around the joints and the factors of the staff assisting him with hygiene during outburst, that the fracture located at the 4th digit P1 segment most likely occurred when the hands were held and the resident was moving his hands around. Due to the outcome of the investigation and in abundance of caution the facility completed re-education to all Nurses and Nursing Assistance <sic> on how to respond to resident during a Catastrophic Reaction . On 5/1/24 at 3:56 PM, the Administrator (who also serves as the facility's Abuse Coordinator) and HRD A was interviewed and asked when they were first notified of the allegation of abuse reported by R704 and the Administrator stated they were notified on 4/25/24 by the ADON. The Administrator was asked why they were not notified on 4/24/24 of R704's right hand swelling and the Administrator stated they were not notified until the X-ray confirmed the fracture of unknown origin. The Administrator stated that is when their investigation began. The Administrator was asked how it is possible that none of the Administration team followed up with R704 on 4/24/24 to ask how their unexplained and unwitnessed swelling of the hand occurred, the Administrator stated they were unsure. When asked who conducted the abuse allegation investigation the Administrator stated themselves, the ADON and the Regional Nurse Consultant (RNC) G. On 5/2/24 at 11:20 AM, the Administrator, ADON, and RNC G was interviewed together with UM I in attendance via speaker phone. Each party was asked their role in the investigation of R704's allegation of abuse and the Administrator stated they made sure all of the information was handed in by the timeline. The ADON stated they typed some statements, conducted interviews, spoke to the police officers with UM I. The ADON stated when they were done, they handed the folder to the Administrator on Friday morning. RNC G stated they witnessed a few interviews with the ADON and helped to type the report. UM I stated they obtained statements from staff members and residents and provided the statements to the ADON. The Administrator was then asked the results of the facility's investigation and the Administrator stated they could not substantiate the abuse allegation. The Administrator was asked if they took into consideration the statement provided by R704 on 4/25/24 and considered the fact that R704 was still consistent with their statement when interviewed by the surveyor on 5/1/24 and the Administrator stated they took the residents statement into account and that is why CNA K was suspended. The Administrator was then asked how they believed R704's fractured finger occurred, and the Administrator stated they were not sure if R704 was abused or if they caught their finger in their wheelchair. The Administrator was asked the employment status for CNA K and the Administrator stated they were awaiting the results of the investigation. When asked what investigation results, they were waiting for being that the facility had concluded their investigation, the Administrator did not specify. UM I then stated they were called into the Administrator's office on 4/29/24 and was asked by Regional Director of Operation (RDO) N to edit the statement UM I obtained from CNA J. UM I stated they refused to edit the statement of CNA J and was terminated on the next day on 4/30/24. At this time the Administrator was asked why CNA J's statement was missing from the investigation file and the Administrator was unsure. RDO N asked to review the file to find CNA J's statement and was unable to find the statement. At 2:01 PM, the Administrator emailed CNA J's statement to the surveyor. Review of CNA J's statement documented in part, . Not when providing care. He (R704) does hit or grab only when you are attempting to put him in <sic> Hoyer lift. He grabs the sling, but he does not flail his arms. I stopped going into patients' rooms with (CNA K) because he makes me uncomfortable and feel scared, he talks aggressively to staff and sometimes patients and one time I experienced him talking to (another resident's name) in a different language and she became very upset screaming at him to get out, he had to of said something that he wasn't supposed to say to her . Review of a facility policy titled Abuse dated 5/23/24, documented in part . Residents have the right to be free from abuse . mistreatment . This includes, but is not limited to . any physical .restraint that is not required to treat the patient/resident's medical symptoms .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to provide appropriate and consistent interpreter and/...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to provide appropriate and consistent interpreter and/or translation services for three (R's 704, 708 & 711) of five residents reviewed for abuse/mistreatment. Findings include: R704 Review of the medical record revealed R704 was initially admitted to the facility in 2017, with a readmission date of 10/7/21 and diagnoses that included: dementia, hemiplegia and hemiparesis affecting the right dominant side, chronic kidney disease and most recently a fracture of the fourth metacarpal bone. A Brief Interview for Mental Status (BIMS) score completed on 4/25/24 documented a score of 3, which indicated severely impaired cognition. R704 required staff assistance for all Activities of Daily Living (ADLs). Review of a care plan titled Alteration in Communication r/t (related to) Language barrier documented in part . My primary language is Arabic/Chaldean and I also speak English . Communication board have been provided . The care plan documented the following interventions in part . Involve family in translating / communication prn (as needed) . On 5/1/24 at 10:28 AM, the Human Resource Director (HRD) A was identified by a facility staff member as the facilities interpreter. HRD A was asked if the facility had interpreter services not affiliated with the facility that the surveyor can utilize to interview R704 regarding an abuse allegation that involved one of the facility's staff members and HRD A responded they were unaware of any services and the facility utilized their own staff to translate. At 10:29 AM, the Administrator was interviewed and asked what services the surveyor can utilize to speak to R704 or any other resident that did not speak or understand English and the Administrator responded that the facility use their own staff or a communication board. The Administrator was asked to provide the facility's policy on communication and/or interpreter services. On 5/1/24 at 10:33 AM, HRD A accompanied the surveyor to translate the interview with R704. HRD A was asked to be honest in the translation of the surveyor's questions and R704's responses. R704 was observed sleeping up right in a geri chair wearing a green shirt and black pants. R704's right hand and fingers was visibly swollen and yellow in color. R704 was awakened by verbal prompts from HRD A and asked R704 how their hand became injured, R704 stated a male pressed on his right hand and hurt him. R704 did not know the name of the male. R708 Review of the medical record revealed R708 was initially admitted to the facility in 2011 and readmitted to the facility on [DATE] with diagnoses that included: dementia, epilepsy, and falls. R708 required staff assistance for all ADLs. Review of a care plan titled Alteration in communication r/t Language barrier AEB (as evidence by) . primary language is Arabic . speaks little English . documented the goal of Resident will be provided an interpreter to for communication purposes PRN and the following interventions in part . Assess for need to use a communication board . Communication board or paper and pencil to communicate as needed . Involve family in translating / communicating prn . On 5/2/24 at 9:13 AM, Registered Nurse (RN) E was the assigned nurse for R708, and RN E was asked what services could be utilized to conduct an interview with R708 and RN E stated they would usually communicate with R708 using a board. RN E was asked if they could provide the board for the surveyor to use. RN E went into R708's room and searched, however could not find the communication board for R708. RN E stated they could also call a facility staff to interpret the interview and RN E went to locate a facility staff member. At 9:19 AM, RN E returned and stated they had a picture book that could possibly be used. Review of the picture book revealed facial expressions and other pictures, however, would not have been sufficient for the surveyor to conduct an interview with R708. At 9:20 AM, Activity Aide (AA) D was sent up to provide translation services. AA D was asked before the interview to be honest when translating the surveyor's questions and R708's responses. AA D was asked to ask R708 if they had had a lot of falls in the facility and without asking R708 AA D responded Yes. AA D was asked to ask R708 the question for a response. R708 acknowledged they had a lot of falls at the facility and a brief interview was attempted, however AA D stated the R708 was no longer answering the questions appropriately. After the interview, AA D was asked if they could provide translation services for one more resident and AA D stated they could ask another activity aide, because they had other duties to fulfill. AA D explained the facility staff are all very close knit and the facility was like a little community. AA D stated they would find another staff to provide translation services for the next resident. R711 Review of the medical record revealed R711 was initially admitted to the facility in 2018, with a readmission date of 12/22/23 and required staff assistance for all ADLs. On 5/2/24 at 9:29 AM, a second Activity Aide (AA II) F approached the surveyor with AA D and AA D stated AA II F would provide translation services for the next resident. AA II F was asked to be honest when translating the surveyor's questions and R711's responses. R711 was observed lying on their back in bed. When asked R711 stated they weren't treated well by some of the workers and didn't feel safe at the facility. R711 requested to go back to their previous facility. When asked how the staff was treating them, R711 stated they did not feel they were getting treated as they should or getting the care they feel they should have. R711 would not elaborate when asked about specific incidents and/or staff. On 5/2/24 at approximately 11:50 AM, the Administrator, Assistant Director of Nursing (ADON) who covered in the Director of Nursing (DON)'s absence and the Regional Nurse Consultant (RNC) G was interviewed and asked why the facility had not implemented translator services that did not include the use of the facility staff and/or the resident's family due to HIPAA (Health Insurance Portability and Accountability Act) concerns, concerns with facility staff and residents being put in uncomfortable positions of possibly having to translate information on concerns voiced by residents that may involve their friends and/or co-workers they are close to during mistreatment/abuse or neglect allegations. The Administration staff was also asked about the possibility of the wrong information to have been translated or received by the translator, and RNC G stated the facility is currently in the process of implementing a third-party translation service. No further explanation and/or documentation was provided by the end of the survey.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

This citation pertains to intake: MI00144212. Based on observation, interviews, and record reviews the facility failed to consistently implement preventative interventions to prevent falls for one (R7...

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This citation pertains to intake: MI00144212. Based on observation, interviews, and record reviews the facility failed to consistently implement preventative interventions to prevent falls for one (R708) of one resident reviewed for falls. Findings include: Review of a complaint submitted to the State Agency (SA) documented concerns frequent falls for R708 and unreported injuries. Review of the medical record revealed R708 was admitted to the facility initially in 2011, with a readmission date of 3/15/23 and diagnoses that included: dementia, falls and epilepsy and required staff assistance for all ADLs. Review of the Facility Incident reports for falls, compared to R708's progress notes, revealed the following: On 1/7/24 at 10:52 PM, an unwitnessed fall, that resulted in a deep cut to the left eye. The IDT (Interdisciplinary team) implemented a scoop mattress on 1/8/24 identifying the root cause as seizures. On 1/10/24 at 12:15 PM, an incident of an unwitnessed fall. The IDT team implemented frequent rounding and to complete a urinalysis and culture and sensitivity test. On 1/13/24 at 8:17 PM, witnessed fall, no further interventions implemented by the IDT team. On 1/14/24 at 2:08 PM, a progress note documented an unwitnessed fall. No documentation of review by the IDT team. On 1/17/24 at 4:15 AM, an incident of an unwitnessed fall. The IDT team implemented to offer to take pt (patient) to restroom prior to end of the shift. On 1/17/24 at 2:30 PM, unwitnessed fall, no further interventions implemented by the IDT team. On 1/22/24 at 1 PM, an incident of an unwitnessed fall. On 1/24/24 the IDT educated the staff on toileting resident and keeping wheelchair in room at all times. On 1/24/24 at 5:10 PM, unwitnessed fall. At 6:50 PM, another unwitnessed fall. On 1/25/24 the IDT team documented they were awaiting culture and sensitivity results, pt educated with interpreter and a medication review was completed with the medical doctor. On 1/25/24, 1/27/24 & 1/29/24 all unwitnessed falls. The IDT team on 1/29/24 implemented low profile mat next to bed, On 1/30/24 Administrator and MD (medical doctor) to call guardian to discuss options and on 1/31/24 place wheelchair in hallway to reduce fall risk. On 2/6/24 and 2/7/24, unwitnessed falls. On 3/11/24 the IDT team implemented non slip pad between wheelchair seat and cushion, orient to surroundings and use of call light, pillows to help resident define edges of bed, provide assistance to transfer and ambulate as needed, bed at transfer height with assistive device, bed in low position when in bed, do not leave on toilet unattended, educate family to notify staff when they are leaving the facility, encourage non-skid footwear to be worn when resident is out of bed. On 3/24/24 at 4:04 PM, unwitnessed fall. The IDT referred the resident to PT (physical therapy)/OT (occupational therapy) services for an evaluation. On 4/25/24 the IDT team implemented, seizure monitoring, additional grab bar in bathroom, approach in calm non hurried manner and encourage to allow assist with ADLs transfers, continue frequent rounding and encourage resident to allow staff to assist him with ADLs. On 5/1/24 at 8:27 PM, sister of (R708) calling out for help, observed by staff holding the resident in the bathroom, stated the resident tried to assist self from toilet to the wheelchair and lost their balance. On 5/2/24 at 9:20 AM, R708 was observed sitting on the side of their bed. No fall mat was observed by the bed side. A brief interview was conducted with Activity Aide (AA) D translating the questions to R708 and interpreting R708's responses. The resident's wheelchair was observed at the bed side of the resident. The resident bed mattress was not a scoop mattress as documented by the facility IDT team in January 2024 and a fall mat was not on the side of the bed as implemented in the care plan. On 5/2/24 at 1:58 PM, a Director of Nursing II (DON) P sent from a sister facility to help the facility on the current survey (in the absence of the facility's DON) was asked to accompany the surveyor to R708's room. Once in the room DON II P was asked if R708's mattress was a scoop mattress as implemented by the IDT team on 1/8/24 and DON II P confirmed it was not. DON II P was informed of the observation made earlier in the day of R708 sitting on the edge of their bed with no fall mat in place by the bedside and the DON II P stated with their knowledge of the resident a fall mat would not be a good intervention. The DON II P was informed it was implemented by the facility's IDT. The mat was found folded in the R708's closet. DON II P stated they would follow up with the facility staff. Review of the IDT notes revealed no documentation of the IDT team to have changed the resident mattress from the scoop mattress implemented on 1/8/24. No further explanation or documentation was provided by the end of the survey.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected multiple residents

This citation pertains to intake: MI00144245. Based on interviews, and record reviews the facility failed to ensure the signage of employee rights related to retaliation against the employee for repo...

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This citation pertains to intake: MI00144245. Based on interviews, and record reviews the facility failed to ensure the signage of employee rights related to retaliation against the employee for reporting a suspected crime was posted in the facility and failed to prohibit and prevent the retaliation of one employee (Unit Manager- UM I) who was terminated during the investigation conducted for an alleged allegation of abuse for (R704) and an alleged verbal allegation of abuse for (R705) two of five residents reviewed for Abuse/Mistreatment, resulting in the likelihood for mistreatment and/or abuse to occur, the termination of UM I and the likelihood of unreported mistreatment and/or abuse to be reported by the facility staff in fear of retaliation from the facility Administration. Findings include: On 5/1/24 at approximately 1:55 PM, the Assistant Director Of Nursing (ADON) was asked to complete a walk through of the facility with the surveyor and show every staff break room and boards of the facility where signage is hung for the staff to review. The second-floor signage boards, basement break room, basement hallway signage boards and the first-floor signage boards were reviewed and contained abuse signage that documented the contact information of a previous Administrator and previous Director of Nursing (DON). There was no signage posted that contained information regarding staff rights related to the retaliation against an employee for reporting a suspected crime. Review of a Facility Reported Incident (FRI) submitted to the State Agency (SA) on 4/25/24 documented an injury of unknown origin, an X-ray positive for a hand fracture for R704 and the perpetrator Unknown. Review of the medical record revealed R704 was initially admitted to the facility in 2017, with a readmission date of 10/7/21 and diagnoses that included: dementia, hemiplegia and hemiparesis affecting the right dominant side, chronic kidney disease and most recently a fracture of the fourth metacarpal bone. A Brief Interview for Mental Status (BIMS) score completed on 4/25/24 documented a score of 3, which indicated severely impaired cognition. R704 required staff assistance for all Activities of Daily Living (ADLs). On 5/1/24 at 12:10 PM, a telephone interview was conducted with UM I who explained they were no longer employed with the facility as of the day before (4/30/24) due to the following investigation involving R704. UM I went on to say how they were instructed to interview the staff and residents regarding the abuse allegation incident that involved R704, as well as the other unit managers were also assigned to different units to ensure all of the residents were interviewed that resided in the facility. UM I stated they were called into the Administrator office on Monday (4/29/24), the Administrator and the Regional Director of Operation (RDO) N were present. UM I stated RDO N asked them to edit the statement they obtained from Certified Nursing Assistant (CNA) J. UM I stated RDO N wanted the statement edited because CNA J had made an allegation of witnessing an alleged verbal abuse incident with CNA K and another facility resident that resided in the facility (later identified as R705). UM I stated they felt uncomfortable about what was being asked of them and they had a conversation with the Regional Nurse Consultant (RNC) G and informed them that RDO N asked UM I to edit the statement of CNA J and asked RNC G what they should do. UM I stated RNC G told them not to do anything they felt uncomfortable doing. UM I stated they went to inform the Administrator and RDO N that they felt uncomfortable editing CNA J's statement and asked them to reinterview CNA J so they could obtain their own statement from CNA J. After informing the Administrator and RDO N of their decision, UM I then stated RDO N then stated that UM I obtained the statement of a resident (R705) that documented the allegation of verbal abuse. UM I stated they informed the Administrator and RDO N that they did not interview R705, and the interview was obtained by another Unit Manager (later identified as UMII O). UM I stated RDO N began getting in their face and stated they knew I did the interview for R705 and then told me to get out of the office. UM I stated they were called in the office the next day (4/30/24) at 8 AM and RDO N informed them they were being fired for dishonesty. UM I stated, I asked RDO N what I was dishonest about. UM I stated, I informed RDO N that I had never been written up for a disciplinary action and always maintained good work ethics and UM I stated RDO N replied well, that's your opinion . Unfortunately, well maybe not unfortunately we are letting you go . UM I stated they asked for a copy of their termination letter and RDO N refused to provide it. Review of UM I's employee file contained one Employee Counseling & Corrective Action Record dated 4/29/24, however signed off by the Administrator and RDO N on 4/30/24. The form documented in part, . Termination . (UM I name) violated (facility company name) honesty statement from the mission statement of the handbook as evidence by . see attached statement from (RDO N name) . Review of the attached statement signed by RDO N documented in part, . On 4/29/24 I was reviewing the investigation file (case that we reported to State of Michigan on injury of unknown origin) which contained several statements from employees etc. I had to question (UM I) about one statement where she provided extra information about another patient. That statement indicated that that Resident (R705) . was very upset etc. I asked (UM I) how she addressed that situation. First, she said that it was addressed, and she had a file about it. I asked her to bring the file. (UM I) stated she does not have it. Then I asked her to please talk to the patient. (UM I) said that she already talked to the patient and patient said that she is ok. I asked (UM I) to write it down. (UM I) stated that she already gave a statement in that regard. I asked (UM I) to show it to me. She took investigation file that I was already reviewing (see beginning of this statement) and she gave it to me. See attached Exhibit A. I questioned (UM I) about this contradictory information, and she stated that it was not her who interviewed the resident and that it was another nurse manager. The statement was then signed of by RDO N. Review of an attached email addressed to RDO N from the facility Corporate HR (Human Resources) Business Partner dated 4/29/24 at 7:59 PM, documented in part . Subject: Termination . Here is the Honesty statement from the Mission Statement in the handbook. We work in a truthful manner and adhere to the highest ethical standards. Here is the Integrity statement . The Facility recognizes that it has an obligation to its patients, its payers, its employees, and the communities it serves to observe and maintain high standards of integrity and business ethics. These standards must be adhered to by all Facility employees during their day-to-day activities of caring for patients and conducting business. The Facility's Code of Conduct provides the general principles to guide all employees in meeting these standards. However, it does not cover every situation that a Facility employee will face. Therefore, each employee must exercise good judgment and be committed to upholding the Facility's standards of integrity and business ethics . Let me know if you need anything else . The email was signed off by the Corporate HR Business Partner. Review of R705's statement, which was attached to UM I termination as Exhibit A documented the following in part, . Date: 4/25/24 . Residents Name: (R705) . Has anyone every hurt you in this facility? Yes, 2-person, (1) person description- fat, (2) person is pregnant . Do you feel safe in this facility? No, because of that she (R705) is afraid . Review of an attached statement from the Administrator documented in part . I requested assistance from Regional Director regarding investigation for injury of unknow <sic> origin. The day incident was discovered I was unable to start my investigation due to some prior engagements. As we were going over the information which was gathered by ADON and Unit Manager/staff development she was asking questions pertaining to the findings. ADON answered all the questions which were asked to her, and which matched with her statements. When Unit manager (UM I) was asked about statement from residents, she said no one had any concerns. (RDO N) the regional director asked again if there any concerns from the resident (R705's name), Exhibit A (who had concerns and did not feel safe). Regional Director told her as a key staff member she should be honest and review everything correctly. There should be no room for errors when you are doing your investigation. She also instructed her on proper investigation process . The statement was then signed by the Administrator. Review of additional attached statements documented the following: On 4/26/23 (incorrect date) . Today in the morning meeting during Clinicals, we all witnessed very unprofessional and rude behavior from one of our unit managers toward the administrator making it a very uncomfortable work environment. Unfortunately, I do not feel comfortable and safe disclosing my name . On 4/26/24 statement from Administrator . During morning meeting while discussing the incident with clinical staff. (Administrator) stated to clinical staff you cannot give name of the individual based on description to the Police. (UM I name) was very rude and was extremely hostile towards administrator. She in a very sharp tone expressed her dissatisfaction towards writer in front of other clinical staff stating that I have no room to talk . Review of another attached statement documented the following, . In morning meeting on Friday April 26th, 2024, the (Administrator) was talking about the incident that had happened on Thursday with one of our residents and I was in the room when (UM I) was unprofessional and had a <sic> attitude to the administrator. This statement was signed off by the facility's MDS (Minimum Data Set) coordinator. The above three statements were attached to the termination of UM I, however UM I was never issued a disciplinary action or education on the above alleged incident. On 5/1/24 during the initial interview with UM I, UM I stated the facility's Administrator held a meeting and told the facility staff to not ever tell the police officer the name of the alleged abuser, which UM I did not agree with. On 5/1/24 at 1:12 PM, Unit Manager II (UMII) O (identified as the unit manager who obtained the statement from R705) was interviewed and asked their role in the investigation for R704's allegation of abuse and UMII O stated they had interviewed residents. UMII O was asked if they obtained the statement from R705 regarding the alleged allegations of abuse and feeling unsafe in the facility and UMII O confirmed they did obtain the statement from R705. UMII O was asked who they informed of R705 allegations and UMII O stated they had not informed anyone, they placed the statements they obtained in a folder and put it under the door of the ADON. UMII O stated RDO N, and the Administrator called them into the office and asked if they obtained the statement from R705 and UMII O stated they confirmed the handwriting as theirs and confirmed they obtained the statement from R705 and was instructed by RDO N to notify the Administration next time immediately for any allegations of Abuse. This interview with UMII O confirmed the statement from R705 which was marked as Exhibit A was obtained by UMII O and not UM I. UMII O placed the statement with other statements they obtained in a folder and put it under the ADON's door. UM I would not have seen nor reviewed the statement from R705 as they were not the unit manager who obtained R705's statement. On 5/1/24 at 1:38 PM, the ADON was interviewed and when asked stated (UM I name) came out of the Administrator office on Monday and stated (RDO N name) asked them to edit the statement of CNA J. UM I asked the ADON what they should do and the ADON stated I told (UM I) if it was me, I wouldn't change the statement. The ADON stated UM I then called RNC G for further directive. The ADON stated the RDO N informed them that UM I lacked integrity and was incompetent. The ADON then stated RDO N stated . Moving up in the company you sometimes have to do things that make you uncomfortable if you want to move up in the company . The ADON then went on to say that RDO N stated UM I was dishonest and showed the statement of R705. Then ADON then stated they informed the RDO N that R705 statement was not UM I handwriting. When asked about the meeting on 4/26/24 with the clinical team, the ADON stated the Administrator insulted the ADON and Unit Managers regarding the investigation into the alleged abuse regarding R704 and later identified allegation of abuse from R705 and UM I stated . why didn't you do it (investigation) if we did such a bed job . The ADON then stated the Administrator had informed the clinical team to never give the police the name of the abuser and asked why the police was called. The ADON then asked the surveyor if they did the right thing in calling the police. On 5/1/24 at 2:46 PM, the Director of Nursing (DON) was interviewed via telephone (at the time of the survey the DON was out on medical leave), when asked the DON stated they received a call from UM I on Monday (4/29/24) and UM I stated RDO N, and the Administrator wanted them to change the statement they obtained from CNA J. The DON stated I told (UM I ) not to change it because it is ethically wrong. I told her if she can't go to bed at night because she is asked to do something wrong then she should not do it. The DON stated the next thing they knew UM I was terminated. The DON stated I never had any issues or problems with (UM I) ever, no write up ever. On 5/2/24 at 11:03 AM, the Previous Social Worker (PSW) L (was the social worker at the facility at the start of the allegation of abuse for R704 and who was in attendance for some of the interviews obtained by UM I) was interviewed via telephone and when asked stated in part, . I put a 30-day notice in. My last day was supposed to be May 19th 2024 . they (Administration) came in on Monday (4/29/24) and asked me to leave early (with no loss of wages) and the next thing I know the very next day (UM I name) was terminated . PSW L stated they have been a social worker for over 20 something years. PSW L stated they (Administration) had been asked in the past to retype statements and retype trauma stuff and I cannot cover up. PSW L stated . I know how they (Administration) are and I'm not like that, that's why I left . On 5/2/24 at 11:20 AM, the Administrator, ADON and RNC G was interviewed together, with UM I in attendance via speaker phone. UM I was asked to repeat the statement made by RDO N and the Administrator regarding the statement obtained by CNA J and UM I stated in part . I was called in the office and (RDO N) explained to me why I needed to alter the statement. I need to take the entire potion out of there about CNA K. (RDO N) stated they were supposed to interview about (R704) being combative and I told (RDO N) that we were also instructed to ask about CNA K's interactions. (RDO N) then stated we have no proof that CNA K was aggressive, and I told her that was not true because he had recently walked off his job . I asked RNC G for guidance . I told them (RDO N and Administrator) I didn't feel comfortable, and you can tell she (RDO N) was upset, and she then asked if I made (R705's) statement. She (RDO N) called me incompetent and said that she knew I took the statement, and I kept telling her that I didn't take the statement. RNC G was asked if UM I informed them of the situation as stated and if they reached out to them for further guidance and RNC G confirmed UM I details of events as stated. The Administrator was then asked about UM I' 's version of the details of the event and stated in part . What I remember is (RDO N) never asked her (UM I) to change the statement. She did say that the paragraph didn't belong there, and I do remember her (RDO N) questioning about R705. UM I then stated, Well, she (RDO N) told me to completely erase everything else about (CNA K) . The Administrator then stated I don't recall. She (RDO N) never told you to change the statement . she did say that wasn't a part of the investigation, however she did say that didn't belong in there. UM I was then asked why they were terminated and UM I stated they were told it was because of their dishonesty policy as per (RDO N). UM I stated, I clarified that I was being terminated because you (RDO N) told me that paper was mine and I told her that I didn't take the statement? The Administrator was then asked if it was identified by them and RDO N that UM I did not obtain the statement form R705 during their investigation, but the decision was still made to terminate UM I for the statement and the Administrator confirmed that to be true. On 5/2/24 at 2:33 PM, an initial attempt to interview RDO N via telephone was made and unsuccessful. At 2:43 PM, RDO N returned the call and when asked stated the Administrator didn't feel comfortable with the unit managers. RDO N stated in part . I asked (UM I) if she investigated it (R705's statement) and she said that she would clarify it. She (UM I) then said I am not going to change it. I asked her if she leaves it as it is and asked if she went back and asked (R705) and she said she asked her and she is fine and good. She said she talked to the resident and said that she was fine and said that a statement is already in the file. In the statement the resident is saying that people have hurt her, and she doesn't feel safe. That is why I let her (UM I) go, before that the Administrator said she couldn't work with (UM I) or (ADON) because they don't give her (Administrator) the right information . RDO N was then asked about the statement of staff having to be put in uncomfortable positions if they want to move up in the company and the RDO N denied making the statement. The RDO N then stated in part . (UM I) said she talks <sic> to the patient (R705) and the patient said she was good, and she said that she already wrote it down . Those three (UM I, ADON and DON- confirmed with RDO N) don't give her (Administrator) the right picture . When asked to provide incidents of UM I, ADON and the DON to not give the right picture, RDO N did not state any known incidents. The RDO N then stated, . (Administrator) was scared of them. I couldn't believe it . These are dangerous employees because (Administrator) was crying, she is scared of them . RDO N was asked why UM I was terminated although UMII O admitted to obtaining the statement from R705 and RDO N stated The nurse manager (UMII O) was honest with me . RDO N then went on to state how the Administrator feels very intimidated and this is how they (RDO N) got involved in the investigation. When asked if they asked UM I to edit the statement of CNA J, RDO N denied it. On 5/2/24 at 3:10 PM, the Administrator was re-interviewed and asked why RDO N got involved in the investigation for R704 and the Administrator stated they were so overwhelmed and needed help to investigate the incident properly. The Administrator was then asked if they felt afraid of the DON, ADON and UM I and stated in part . I'm not afraid of my DON but I don't really feel like the answers that I am getting are accurate . When asked if they were afraid of UM I, the Administrator nodded their head yes and stated UM I would snap at them and intimidate them. The Administrator was asked if they had any documented incidents of UM I alleged behavior and the Administrator stated they did not, however recalled the meeting where UM I . blew up in front of everyone . The Administrator was asked if they were afraid of the ADON and the Administrator stated when it's just them working, the ADON works well with them. The Administrator then went on to say . I was having a hard time dealing with them. I never had to deal with that . On 5/2/24 at 3:29 PM, the RNC G was re-interviewed and asked the work ethics and character of the DON, ADON and UM I and stated the DON has changed a lot of the clinical systems to the positive in a short period of time and is receptive to the education provided to them. RNC G stated UM I has always done their job duties as told and has been receptive to education, however, can be a little short fused but stated nursing can be like that sometimes when you are in a management position. RNC G stated UM I still had a lot to learn, and management was a new role for them, however they had no concerns and felt UM I could be trained into their new role. RNC G was asked about the ADON and stated the ADON was very receptive to learning and following directive. Never witnessed aggressive behavior, however, was vocal about their decisions. The RNC G stated the Administrator informed them that the DON, ADON and UM I acted in a negative nature when RNC G was not in the building. Review of a facility policy titled Abuse updated 5/24/23, documented in part . Reporting reasonable suspicion of a crime by covered individuals without fear or reprisal or retaliation. Content will include but is not limited to: what is reportable as a reasonable suspicion of a crime, each covered individual's obligation to report a reasonable suspicion of a crime against a resident to the administrator immediately as well as to the State Survey agency and Law Enforcement . Providing . staff information on how and to whom they report any allegations of abuse . mistreatment . injuries of unknown origin, concerns incidents, and grievances without the fear of retribution; and providing feedback regarding the concerns that have been expressed . The facility supports and protects patients . and staff from harm during an investigation of alleged abuse including retribution and retaliation . A notice of employee rights, including the right to file a complaint with the State Survey Agency if they believe the facility as retaliated against an employee/individual who reported a suspected crime and how to file such a complaint will be clearly posted . No further explanation or documentation was provided before the end of the survey.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

This citation pertains to intake(s): MI00144212 & MI00144245. Based on interviews, and record reviews the facility failed to develop and/or implement policies and procedures for ensuring the timely re...

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This citation pertains to intake(s): MI00144212 & MI00144245. Based on interviews, and record reviews the facility failed to develop and/or implement policies and procedures for ensuring the timely reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act, for an injury of unknown origin (R704), failed to report an allegation of a suspicion of verbal abuse (R705), failed to report an allegation of physical abuse (R708) and failed to report an accurate investigation to the State Agency regarding an injury of unknown origin (R704), for three of five residents reviewed for abuse. Findings include: Review of a Facility Reported Incident (FRI) submitted to the State Agency (SA) on 4/25/24 documented in part the following, . Resident Name: (R704) . Was Harmed? Yes . Type of Injury/Harm: Physical . Type of Alleged Perpetrator: Unknown . Type of Alleged Incident: Injury of unknown Source . Suspected Crime: No . Date/Time Incident Discovered: 4/25/2024 10:00 AM . Incident Summary: Nurse reported a swollen hand. Resident was assessed for pain. X-ray was ordered with positive fracture. Investigation was initiated immediately. Resident is safe in the facility . Review of a Facility Investigation submitted by the facility to the SA dated 4/29/24, documented in part . (R704) requires extensive assistance with ADLs and transfers with 1-to2-person assistance . Swelling was observed on 4/24/24 by nursing assistant and reported to the staff nurse . ordered an X-ray for the right hand and the results were read on 4/25/24. The results showed a fracture of the 4th digit at P1 segment . The resident stated a white man . who works here came in 3-4 days ago and hurt him twisted his hand I told him to stop but he kept going. It's very painful . Immediate suspicion of staff member based on the resident description and who cared for the resident was preliminary suspended pending investigation . As a result of the allegation stated by resident, all residents on the unit were interviewed regarding safety and if they were being treated inappropriately by any staff member specifically male staff care givers. In addition, if the resident were not interview able <sic> they had a head-to-toe skin evaluation completed. There were no negative findings . Staff schedule was reviewed for 4/23/24 and 4/24/24. A staff member matching that description was reviewed and suspended pending completion of investigation. An interview was conducted with staff member. Staff member (CNA K) reports caring for the resident on 4/23/24 and remembers the hand swelling but also knows the resident is combative and does sometimes resist care. He also reports when these situations occur, he gets another staff member to hold his hands . An interview was conducted with the ADON (Assistant Director of Nursing) who reports receiving a phone call from the facility on 4/15/24 from nurse on shift reporting the (CNA K) was refusing to provide the resident a shower. The ADON interviewed (CNA K) regarding the shower refusal. (CNA K) reported the resident was combative when offering the shower so he went to get another (CNA M). ADON confirmed the resident was combative while I went to get the Hoyer from (CNA M) . Conclusion . It is determined the fracture was contributed to the resident having comorbidities with lead induced gout and osteoarthritis around the joints and the factors of the staff assisting him with hygiene during outburst, that the fracture located at the 4th digit P1 segment most likely occurred when the hands were held, and the resident was moving his hands around . An onsite investigation was conducted regarding the injury of unknown origin. Review of the medical record revealed R704 was initially admitted to the facility in 2017, with a readmission date of 10/7/21 and diagnoses that included: dementia, hemiplegia and hemiparesis affecting the right dominant side, chronic kidney disease and most recently a fracture of the fourth metacarpal bone. A Brief Interview for Mental Status (BIMS) score completed on 4/25/24 documented a score of 3, which indicated severely impaired cognition. R704 required staff assistance for all Activities of Daily Living (ADLs). Review of a Nursing note dated 4/24/24 at 12:20 PM, documented in part . Assigned CENA (Certified Nurse Assistant) notified writer that while providing routine ADL care, he noticed resident's right hand was swollen. Once writer arrived, writer observed swelling to the back of resident's right hand and swelling to the 4th and 5th digit. Writer asked resident what happened to his hand, resident replied, no while attempting to guard his hand. Writer obtained residents vitals, assessed resident for pain and notified (physician name). Resident is alert to name only and requires total assistance with ADL care and assistance with meals. Resident is currently sitting upright in geri-chair inside the main dining room . Another note was documented by the nurse that noted a STAT (immediate) x-ray ordered to R704's right hand. This note indicated the facility was aware and had identified the unwitnessed and unexplained swelling to the right hand of R704 on 4/24/24, not 4/25/24 as indicated as the date and time discovered as reported to the SA. Review of the radiology report dated 4/24/24 and signed by the physician who interpreted the report documented the date of 4/24/24 at 9:42 PM. This indicated the facility was aware of the Acute fracture of the fourth digit at the P1 segment as documented on the radiology report on 4/24/24. Review of the Incident report revealed the facility reported this incident to the SA and local police dept a day later on 4/25/24. Further review of the incident report revealed the facility started the investigation into the injury of unknown origin on 4/25/24. Review of a facility policy titled Abuse updated 5/24/23, documented in part . The facility will ensure that all allegations involving abuse . mistreatment, injuries of unknown source . are reported immediately to the Administrator and Reported to the State Survey Agency immediately but not later than two hours after the allegation is made if the allegation involves abuse or results in serious bodily injury and to the other officials . law enforcement . Review of the incident report to the SA reported the perpetrator to be Unknown initially, although the facility was in possession of R704's interview that contained a description of the perpetrator, and matched the description of CNA K, an aide who had cared for the resident on 4/23/24 evening shift. Further review of the facility investigation documented the suspension of CNA K pending the results of the alleged abuse investigation. Review of the facility's investigation documented R704 required extensive assistance with ADLs and transfers with 1-to-2-person assistance. Review of R704's care plans revealed R704 required a two-person assistance for bed mobility, toilet use and transfers with the use of the mechanical lift. The facility did not report an accurate transfer assistance level for R704 to the SA. Review of the facility's investigation report documented the screening and assessment of all residents for safety, being treated inappropriately by any staff member, specifically male staff care givers and There was no negative findings. Review of a statement obtained by Unit Manager II (UMII) O during the investigation and screening of the facility residents documented R705 reported the following on 4/25/24, . Has anyone ever hurt you in this facility? Yes, 2-person (1) person description - Fat, (2) person is pregnant . Do you feel safe in this facility? NO because of that she is afraid . The facility failed to acknowledge R705's statement on the investigation report, failed to report it to the SA and investigate R705's allegations. Review of a statement obtained from Certified Nursing Assistant (CNA J) documented in part (no date), . (R704) does hit or grab only when you attempting to put him in Hoyer lift. He grabs the sling but does not flail his arms. I stopped going into patient's rooms with (CNA K) because he makes me uncomfortable and feel <sic> scared he talks aggressively to staff and sometimes patients, and one time I experienced him talking to (R705's name) in a different language and she became very upset screaming at him to get out, he had to of said something that he wasn't supposed to say to her. This statement was not provided initially from the Administrator when asked by the surveyor for the facility's investigation in its entirety regarding the injury of unknown origin for R704 on 5/1/24. On 5/2/24 at approximately 11:33 AM, the Administrator (who also serves as the facility's Abuse Coordinator) was asked why CNA J's statement was not provided in the investigation file provided and the Administrator stated they were unsure. At 2:01 PM, the Administrator emailed CNA J's statement to the surveyor. CNA J's statement contained an allegation of verbal abuse and/or mistreatment that was not reported to the SA. Review of R704's record revealed no care plan implemented that identified the resident to be combative with staff while they provided care. Review of the medical record revealed no documentation of the resident to have been identified to be combative during care performed by the facility staff and no other incidents of unexplained swelling despite having the diagnosis of lead-Induced Gout. Review of the Medical Diagnosis for R704, revealed no documentation of the resident to have a diagnosis of osteoarthritis as reported by the facility to the SA on their investigation. On 5/2/24 at 11:23 AM, the Administrator, ADON (who filled in for the Director of Nursing while they were out on medical leave), and the Regional Nurse Consultant (RNC) G were interviewed together. The Administrator was asked why the facility did not report the injury of unknown origin on 4/24/24 when the unexplained and unwitnessed swelling of R704's right hand was first identified, and the Administrator stated they were not informed of the swelling until the x-ray results were read on 4/25/24. The Administrator was then asked why the verbal abuse/mistreatment allegations that involved R705 was not reported to the SA and the Administrator did not respond. R708 Review of the medical record revealed R708 was admitted to the facility initially in 2011, with a readmission date of 3/15/23 and diagnoses that included: dementia and epilepsy and required staff assistance for all ADLs. Review of a progress note dated 4/22/24 at 9:51 AM, documented in part . Pt (patient) sister (R708's sister name) stated to writer that resident told her that during day shift while he was in front of dietary supervisor's office someone in a white coat punched him in the back. Pt has a language barrier and sister reported incident. Pt was assessed no injury noted to back, per sister resident is complaining of pain and Tylenol was given. Administrator, DON, MD (medical doctor) and responsible party notified. Order given by MD for back x-ray. Vitals taken, within normal limits . On 5/2/24 at 2:23 PM, the Administrator was interviewed and asked if the incident of the allegation of abuse for R708 was reported to the SA and to provide all of the documentation of the investigation into the incident. The Administrator stated they called R708's sister the next day and the sister stated no one hit R708. The Administrator stated they did not have a file on it. At 2:25 PM, an attempt to contact R708's sister via telephone was made, however unsuccessful. At 3:50 PM, the Administrator informed the surveyor that R708's sister was in the room with R708 visiting. On 5/2/24 at 4:00 PM, R708's sister and R708 was observed in R708's room. When asked, R708's sister stated that another resident in the facility that was wearing a white coat punched their brother in the back. R708's sister stated they told the staff they would let it go this time but if it happened again, they wanted it investigated. This allegation of resident-to-resident abuse was not reported to the SA. No further explanation or documentation was provided by the end of the survey.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0895 (Tag F0895)

Could have caused harm · This affected most or all residents

Based on interviews and record reviews the facility failed to consistently implement their Compliance and Ethics Program, for two (R's 704 and 705) of five residents reviewed for abuse/mistreatment an...

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Based on interviews and record reviews the facility failed to consistently implement their Compliance and Ethics Program, for two (R's 704 and 705) of five residents reviewed for abuse/mistreatment and had the potential to affect all 81 residents that resided in the facility, Resulting in the failure of the Administration staff to report suspected violations, prohibit the retributions of employees who report suspected violations (Unit Manager- UM I), failed to consistently identify and respond to violations, and implemented appropriate disciplinary mechanisms for reportable violations (Certified Nursing Assistant- CNA K). Findings include: Review of the facility policy titled Compliance and Ethics Program Policy with the issue date of 11/1/2019, documented in part . This facility is committed to compliance and high ethical standards. The facility has designed, implemented, and enforced a Compliance and Ethics program for promoting quality of care and preventing and detecting criminal, civil and administrative violations . As part of the facility's culture of compliance, the facility provides development and distribution of written standards of conduct, policies, procedures, and protocols that promote the facility's commitment to compliance with areas of potential . abuse, quality of care issues . Established standards of conduct apply to everyone involved in the company. The facility is responsible for the enforcement of standards through disciplinary guidelines. All staff, including individuals providing services under a contract, committing violations of the compliance and ethics program will be subject to disciplinary actions, up to and including termination. It is the duty of each employee to promptly report any suspected violations of . abuse or any other illegal activity . On 5/1/24 at 12:10 PM, a telephone interview was conducted with UM I who explained they were no longer employed with the facility as of the day before (4/30/24) due to the investigation that involved R704. UM I stated how they were instructed to interview the staff and residents regarding the abuse allegation incident that involved R704, as well as the other unit managers who were also assigned to different units to ensure all of the residents were interviewed that resided in the facility. UM I stated they were called into the Administrator office on Monday (4/29/24), the Administrator and the Regional Director of Operation (RDO) N was present. UM I stated RDO N asked them to edit the statement they obtained from Certified Nursing Assistant (CNA) J. UM I stated RDO N wanted the statement edited because CNA J had made an allegation of witnessing an alleged verbal abuse incident with CNA K and another facility resident (later identified as R705). UM I stated they felt uncomfortable about what was being asked of them and they had a conversation with the Regional Nurse Consultant (RNC) G and informed them that RDO N asked UM I to edit the statement of CNA J and UM I asked RNC G for further directive on them feeling uncomfortable in editing the statement of CNA J. UM I stated RNC G told them not to do anything they felt uncomfortable doing. UM I stated they went to inform the Administrator and RDO N that they felt uncomfortable editing CNA J statement and asked them to reinterview CNA J so they could obtain their own statement from CNA J. After informing the Administrator and RDO N of their decision, UM I then stated RDO N then stated that UM I obtained the statement of a resident (R705) that documented the allegations of abuse. UM I stated they informed the Administrator and RDO N that they did not interview R705, and the interview was obtained by another Unit Manager (later identified as UMII O). UM I stated RDO N began getting in their face and stated they knew they did the interview for R705 and then told me to get out of the office. UM I stated they were called in the office the next day (4/30/24) at 8 AM and RDO N informed them they were being fired for dishonesty. UM I stated I asked RDO N what I was dishonest about. UM I stated I informed RDO N that I had never been written up for a disciplinary action and always maintained good work ethics and UM I stated RDO N replied well, that's your opinion . Unfortunately, well maybe not unfortunately we are letting you go . UM I stated they asked for a copy of their termination letter and RDO N refused to provide it. On 5/1/24 at 1:38 PM, and interview was conducted with the facility's Assistant Director Of Nursing (ADON) that confirmed UM I consulted with them on 4/29/24 on what they should do in regards of being asked by RDO N to edit the statement they had obtained from CNA J. On 5/2/24 at 11:20 AM, it was confirmed by RNC G that they were consulted by UM I on what they should do in regards of being asked by RDO N to edit the statement they had obtained from CNA J. Review of UM I employee file contained one Employee Counseling & Corrective Action Record dated 4/29/24, however signed off by the Administrator and RDO N on 4/30/24. The form documented in part, . Termination . (UM I name) violated (facility company name) honesty statement from the mission statement of the handbook as evidence by . see attached statement from (RDO N name) . Review of the attached statement signed by RDO N documented in part, . On 4/29/24 I was reviewing the investigation file (case that we reported to State of Michigan on injury of unknown origin) which contained several statements from employees etc. I had to question (UM I) about one statement where she provided extra information about another patient. That statement indicated that that Resident (R705) . was very upset etc. I asked (UM I) how she addressed that situation. First, she said that it was addressed, and she had a file about it. I asked her to bring the file. (UM I) stated she does not have it. Then I asked her to please talk to the patient. (UM I) said that she already talked to the patient and patient said that she is ok. I asked (UM I ) to write it down. (UM I) stated that she already gave a statement in that regard. I asked (UM I) to show it to me. She took investigation file that I was already reviewing (see beginning of this statement) and she gave it to me. See attached Exhibit A. I questioned (UM I) about this contradictory information, and she stated that it was not her who interviewed resident and that it was another nurse manager. The statement was then signed off by RDO N. The extra information about another patient that the RDO N is speaking of is a verbalized allegation of possible mistreatment, abuse and/or verbal abuse provided by R705. Review of R705's statement, which was attached to UM I termination as Exhibit A documented the following in part, . Date: 4/25/24 . Residents Name: (R705') . Has anyone ever hurt you in this facility? Yes, 2-person, (1) person description- fat, (2) person is pregnant . Do you feel safe in this facility? No, because of that she (R705) is afraid . On 5/1/24 at 1:12 PM, Unit Manager II (UMII) O (identified as the unit manager who obtained the statement from R705). UMII O was asked if they obtained the statement from R705 regarding the alleged allegations of abuse and feeling unsafe in the facility and UMII O confirmed they did obtain the statement from R705. UMII O also confirmed they had not notified the Abuse Coordinator of the allegations and did not elaborate further with R705 of the reported statement. UMII O stated RDO N, and the Administrator called them into the office and asked if they obtained the statement from R705 and UMII O stated they confirmed the handwriting as theirs and confirmed they obtained the statement from R705 and was instructed by RDO N to notify the Administration next time immediately for any allegations of abuse. The verbalized allegations from R705 were not reported to the State Agency. On 5/2/24 at 11:20 AM, the Administrator, ADON and RNC G was interviewed together, with UM I in attendance via speaker phone. The Administrator was asked about UM I' version of the details that led to UM I termination and stated in part . What I remember is (RDO N) never asked her (UM I) to change the statement. She did say that the paragraph didn't belong there, and I do remember her (RDO N) questioning about R705's (statement) . UM I then stated, Well, she (RDO N) told me to completely erase everything else about (CNA K) . The Administrator then stated I don't recall. She (RDO N) never told you to change the statement . she did say that wasn't a part of the investigation, however she did say that it didn't belong in there. UM I was then asked why they were terminated and UM I stated they were told it was because of their dishonesty policy as per (RDO N). UM I stated, I clarified that I was being terminated because you (RDO N) told me that paper was mine and I told her that I didn't take the statement. The Administrator was then asked if it was identified by them and RDO N that UM I did not obtain the statement from R705 during their investigation, but the decision was still made to terminate UM I for the statement and the Administrator confirmed that to be true. During this interview the Administrator was asked if it was identified by them and RDO N that UM I did not obtain the statement form R705 during their investigation, and yet the decision was still made to terminate UM I for the statement and the Administrator confirmed that to be true. This indicated that what was initially reported by UM I was being approached by the Administrator and RDO N to change the statement they obtained from CNA J and when they refused, was then accused of obtaining a statement from R705 that documented suspicions of allegations of abuse and/or mistreatment and not reporting it to the Abuse Coordinator that resulted in their termination. It was confirmed through interviews with the facility staff regarding the concerns of UM I to have been approached to edit the statement of CNA J and confirmed that UMII O was the staff member who obtained R705's abuse screening interview. Despite knowing all of the above information, UM I was terminated based off of the facility's dishonesty policy, per RDO N. On 5/2/24 at 2:43 PM, an interview was conducted via telephone with RDO N, when asked, RDO N stated the Administrator didn't feel comfortable with the unit managers. RDO N stated in part . I asked (UM I) if she investigated it (R705's statement) and she said that she would clarify it. She (UM I) then said I am not going to change it. I asked her if she leaves it as it is and asked if she went back and asked (R705) and she said she asked her and she is fine and good. She said she talked to the resident and said that she was fine and said that a statement is already in the file. In the statement the resident is saying that people have hurt her, and she doesn't feel safe. That is why I let her (UM I) go, before that the Administrator said she couldn't work with (UM I) or (ADON) because they don't give her (Administrator) the right information . RDO N was then asked regarding the staff having to be put in uncomfortable positions if they want to move up in the company (as stated by the ADON) and the RDO N denied making the statement. The RDO N then stated in part . (UM I) said she talks to the patient (R705) and the patient said she was good, and she said that she already wrote it down . Those three (UM I, ADON and DON- confirmed with RDO N) don't give her (Administrator) the right picture . When asked to provide incidents of UM I, ADON and the DON to not give the right picture to the Administrator, RDO N did not state any known incidents. The RDO N then stated, . (Administrator) was scared of them. I couldn't believe it . These are dangerous employees because (Administrator) was crying, she is scared of them . RDO N was asked why UM I was terminated although UMII O admitted to obtaining the statement from R705 and RDO N stated The nurse manager (UMII O) was honest with me . RDO N then went on to state how the Administrator feels very intimidated and this is how they (RDO N) got involved in the investigation. When asked if they asked UM I to edit the statement of CNA J, RDO N denied it. CNA K Review of an investigation conducted due to CNA K to have been identified as the perpetrator in a suspected alleged abuse/mistreatment incident with R704, who acquired a fracture of the fourth digit at the P1 segment of the right hand, uncovered additional violations regarding concerns of CNA K's work ethic and care. Review of CNA K personnel file contained one disciplinary action that documented the incident with R704 of an allegation of abuse dated 4/25/24. No other verbal, written warnings or disciplinary actions was found in the file. On 5/1/24 at 1:12 PM, Unit Manager II (UMII) O (the manager on duty on the evening shift of 4/20/24) was interviewed and when asked stated the nurse made the schedule for the evening shift and CNA K stated they wanted the front assignment on the North unit and informed the nurse that they would go home if they did not assign them that unit. UMII O stated they tried to reason with CNA K and offered them additional units on the facility to work on, however CNA K stated they were not going to another unit and they wanted the front assignment unit on the North unit. UMII O stated I informed CNA K that it would be abandonment of their duties if they clocked out and CNA K' stated they didn't care and clocked out and left. UMII O stated they tried to call in additional staff to cover CNA K assigned residents, however, was unsuccessful and ultimately had to split the residents among the six CNAs on duty. UMII O stated CNA K was scheduled to come in the next day on 4/21/24, however was a no call, no show. On 5/1/24 at 2:18 PM, CNA K was interviewed via telephone and asked why they walked off duty on 4/20/24 and why they were a no call & no show on 4/21/24, CNA K stated they came on duty and completed their rounds on their residents and was informed by the nurse that they were not on their regular set (regarding the front assignment on the North unit). CNA K stated the nurse informed them that they made the schedule and CNA K . didn't like to be talked like this . CNA K stated the supervisor came (UMII O) and CNA K told UMII O that they would rather go home. CNA K stated UMII O told them to stay, and CNA K stated they left. When asked who they passed their assignment/residents to, CNA K stated they didn't know who was taking over, they just left. CNA K asked why they were a no call & no show on 4/21/24 and they stated they had walked off the day before, so they didn't return. When asked who they spoke to from the facility, CNA K stated they received a call from HRD A on 4/23/24, asking them to come back to work, this was verified by CNA K timesheet. CNA K was asked if they were contacted by anyone else from the facility prior to being contacted by HRD A on 4/23/24 to investigate what transpired on 4/20/24 and 4/21/24, CNA K stated they had not spoke to anyone from the facility. Review of a facility policy titled Accepting an Assignment dated 8/8/22, documented in part . This procedure is to ensure that employee assignments are made with a consistent set of rules and expectations. Final delegation of assignments and settling of disputes will be at the discretion of the current supervisor . Any refusals to accept assignment will be considered abandonment of patients and will not be tolerated . Any refusal to accept assignment will be called in to the DON (Director Of Nursing) or designee immediately . On 5/1/24 at 2:46 PM, the DON was interviewed via telephone (the Administrator was out on Medical leave at the time of the survey) . when asked, the DON stated UMII O called them on 4/20/24 to inform them that CNA K walked out of the building and didn't want to do their assignment or take any of the other units offered. The DON stated they told UMII O to inform CNA K that if they left the building it would be considered job abandonment and CNA K clocked out and left the facility. UMII O stated the next day CNA K was a no call and no show. The DON stated a few days later the Administrator and HRD A stated because CNA K is a union member they could not give CNA K a disciplinary action and asked CNA K to return back to duty. It was identified that CNA K accepted an assignment on 4/20/24 evening shift, clocked in at 3:16 PM and clocked out at 4:10 PM and was a no call and no show on 4/21/24. The facility failed to hold CNA K accountable for their actions and failed to implement their facility policy and disciplinary actions. There was no documentation of this incident in CNA K personnel file. On 5/1/24 at 3:56 PM, the Administrator and HRD A was interviewed and asked if CNA K has any other written or verbal warnings besides the abuse allegation suspension and HRD A stated CNA K did not have any prior disciplinary actions. The Administrator and HRD A was then asked about CNA K walking off duty on 4/20/24 resulting in job abandonment and asked about CNA K to have been a no call and no show on 4/21/24 and the Administrator stated after they talked to their corporate HR (Human Resources) they were instructed that they had to bring CNA K back. When asked if the Administrator investigated the incident of CNA K job abandonment on 4/20/24 and why they were a no call no show on 4/21/24, the Administrator stated they had not. HRD A then stated CNA K wrote a letter and told them they didn't feel comfortable. When asked why CNA K had no expressed that to the manager on duty or contacted the DON or the Administration staff before making the decision to walk off duty and abandoning their job duty and residents, HRD A did not respond. When asked why the facility did not hold CNA K accountable for their actions and why there was no paper trail regarding their violations, the Administrator and HRD A did not have a response. No additional information or documentation was provided by the end of the survey.
Apr 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

This citation pertains to intake #MI00144005. A complaint was received by the State agency that alleged a Certified Nurse Aide (CNA) neglected their patients. Based on interview and record review the...

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This citation pertains to intake #MI00144005. A complaint was received by the State agency that alleged a Certified Nurse Aide (CNA) neglected their patients. Based on interview and record review the facility failed to ensure an allegation of abuse by a staff member was reported to the abuse coordinator for two residents (R#'s 602 and 603) of seven residents reviewed for abuse. Findings include: A review of a facility provided policy titled, Abuse updated 5/2023 was conducted and read, .Identification: .Possible indicators of abuse include, but are not limited to: Resident, representative, or staff reports of abuse .Initial Reporting: The facility will ensure that all allegations involving abuse, neglect, exploitation, mistreatment, injuries of unknown source, misappropriation of resident property, and crimes are reported immediately to the Administrator . On 4/23/24 at 3:20 PM, a phone interview was conducted with the complainant and they alleged CNA 'B' neglected their patients on the night shift (11PM-7AM) of 4/6/24 into 4/7/24. They said CNA 'B' did not do their rounds, did not answer the call lights, did not provide incontinence care until approximately 4 AM, was reported by a resident to be on a personal phone call in the resident's room while providing care, was reported to refuse to provide care to R602, and got into a verbal altercation with the complainant. They said their allegation was reported to both Unit Manager 'C' and the Director of Nursing (DON) on the night of the incident. They said they did not have a phone number to contact the Administrator and it was the policy of the facility after hours to report allegations of abuse to the on-call manager. On 4/24/24 at approximately 8:40 AM, a sign posted in the lobby was observed to read, Abuse Coordinator: Administrator Extension 239. Abuse Coordinator for non-business hours (evenings, weekends, holidays) 1 South Charge Nurse Extension: 234 And weekend Manager. Please see Receptionist for the name of the employee on duty. On 4/24/24 at 11:30 AM, an interview was conducted with R602. They were asked if they recalled any incidences between staff members on the night of 4/6/24 into 4/7/24. They said they did stating, It was a shock. R602 was asked to describe what they remembered from the incident and said a fight broke out between a CNA and a Nurse. They said the CNA had their earbuds in their ears while in their room caring for R603. They went on to say the CNA and was talking loudly on the phone using profane language. They said they felt it was inappropriate and the CNA sounded very angry and was not paying attention to them. R603 said they called for the nurse to have the CNA removed from the room and when the nurse arrived the CNA would not leave so they, got into it, yelling at each other. R602 was asked if they had seen the CNA since the incident and said they had not and would not want them assigned to their care. On 4/24/24 at 12:12 PM, an interview was conducted with Unit Manager 'C' regarding their knowledge of the staff altercation. They said they reported to the building around 3:30 AM on 4/7/24 because Nurse 'A' and CNA 'B' had both called complaining. They said Nurse 'A' reported to them CNA 'B' was not doing their job or taking care of their residents. They said they heard a loud verbal altercation between Nurse 'A' and CNA 'B' had taken place in a resident care area which was recorded and both staff members received a write-up. When asked if any residents were questioned about the knowledge of the altercation they said they did not speak to any residents. They were asked if they informed the Administrator of Nurse 'A's allegation of neglect and said the Administrator was notified the following Monday. On 4/24/24 at 1:15 PM, a phone call was placed to CNA 'B'. A voicemail was left and a return call was not received by the end of the survey. On 4/24/24 at 1:41 PM, an interview was conducted with the facility's DON. They were asked about the incident and said they reported to the building with Unit Manager 'C' on 4/7/24 at approximately 3:30 AM. They were asked what happened and said there was a verbal altercation between Nurse 'A' and CNA 'B' and Nurse 'A' reported to them CNA 'B' was not performing their job duties. They were asked if any residents were asked about the altercation and said no. On 4/24/24 at 3:30 PM, an interview was conducted with the facility's Abuse Coordinator regarding the incident between Nurse 'A' and CNA 'B'. They said they were made aware of the staff altercation on the following Monday, but did not know there were any allegations of abuse. At that time, they were asked if Nurse 'A's allegation of CNA 'B' not performing their job duties could constitute neglect, they agreed and said they should have been made aware so they could have investigated.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00144005 A complaint was received by the State Agency a resident was improperly transferred ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00144005 A complaint was received by the State Agency a resident was improperly transferred and suffered a fall. Based on observation, interview, and record review the facility failed to ensure a proper transfer for one resident (R606) of three residents reviewed for accidents resulting in a fall. Findings include: On 4/24/24 at at 9:54 AM, a review of R606's clinical record revealed a progress note dated 3/26/24 at 3:46 PM that read, Writer was at medication cart by nursing station when I heard screaming. Writer ran down hall to see where the screaming was coming from. As writer got to residents room the door was closing. Writer pushed door open and observed resident laying on her right side and CENA (Certified Nurse Aide) was standing across from her. Writer assessed resident and assisted CENA with placing resident in her wheelchair. A review of R606's care plans and [NAME] (CNA care guide) were reviewed and revealed R606 required a Hoyer lift with assistance from two staff for transferring. On 4/24/24 at 2:15 PM, a review of an incident/accident report for R606 on 3/26/24 was conducted with the facility's Director of Nursing (DON). They were asked about the fall and said CNA 'D' did not use a Hoyer lift to transfer R606 and they sustained a fall. They further indicated CNA D had been educated on where to find the transfer status and the appropriate way to transfer residents. A review of a facility provided policy titled, Transferring With Staff Assistance issued 9/2023 was reviewed but did not indicate staff's responsibility for using the proper equipment or appropriate number of staff when performing a transfer.
Jun 2023 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00136875 Based on interview and record review the facility failed to prevent the elopement o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00136875 Based on interview and record review the facility failed to prevent the elopement of one resident (R901) of two residents reviewed for elopement, resulting in immediate jeopardy (IJ) when R#901 who was previously identified as an elopement risk and had severe cognitive impairment, exited the building and left the facility premises without staff supervision increasing the likelihood of serious injury, serious harm, serious impairment, or death. Findings include: On 6/1/23, a facility reported incident that was submitted to the State Agency was reviewed and indicated that R901 had eloped from the facility grounds without the knowledge of the facility staff on 5/14/23. On 6/1/23 at approximately 11:50 a.m., R901 was observed sitting in a chair in the main day room. R901 was queried regarding leaving the facility on 5/14/23 and they indicated that they were just passing through and that they were trying to get back to their job at the local TV station. R901 was queried where they were going to go once they got on the bus and they could not provide any specific answers and reverted back to their job at the TV station. On 6/1/23 the medical record for R901 was reviewed and revealed the following: R901 was initially admitted to the facility on [DATE] and had diagnoses including Dementia, Mild cognitive impairment and Adjustment disorder with anxiety. A review of R901's MDS (minimum data set) with an ARD (assessment reference date) of 4/23/23 revealed R901 had a BIMS (brief interview of mental status) score of three indicating severely impaired cognition. A review of R901's plan of care revealed the following: Focus-Resident has been identified to be at risk for elopement. Res (resident) asks and seek to go to work [local TV station] or go to the social security office. He is able to ambulate without difficulty. He does exhibit exit seeking behaviors at times. Res has a wander guard in place. Date Initiated: 03/09/2021 .Interventions-· Frequent visual checks throughout each shift. Date Initiated: 03/09/2021 Wanderguard (an alert device to prevent elopement) as ordered. Monitor for placement q (every) shift and check for proper functioning q week .Take photograph of resident to maintain on file for identification purposes with family or resident consent. Date Initiated: 03/09/2021 . A Psychiatry note by the Psychologist with an effective date of 4/2/23 revealed the following: I certify that my clinical findings support that this client/clt is facility bound at this time due to: medical issues and memory issues which makes client unsafe to leave the facility alone and illness requiring supportive devices/special transportation/assistance of another person in order to leave their residence .He still has desires and ambition about going back to work at [local TV station) as an assignment editor (while this is unrealistic, this passion is very therapeutic for him). Note: this is his baseline. He has hx (history) of vascular dementia and high ordered processing issues. His insight into his memory problems are poor and this is longterm care .STM (short term memory) issues evident. Working memory issues evident. He presented w (with)/ confusion. Clt was oriented to person and place. He was not oriented to time. His time perception is poor. His insight appeared poor. Judgment appeared poor . A Nursing note dated 5/14/23 revealed the following: : Resident alert with some confusion, checked vital signs at the beginning of the shift. T(temperature) 98.1, BP (blood pressure) 148/96, P (pulse) 71, R (respirations) 18, SPO2 (oxygen saturation) ;97%, told resident his blood pressure was high, resident state that I should stop messing with the young girls Checked on resident after dinner was served, saw food by the bedside but resident was not in the room. Checked again on resident In about an hour, resident's food was still by the bedside but resident was not in his room. I quickly went to the Main dining room, did not find him, went to [R901's old room] which used to be his room, but he was no where to be found. Rushed to the front desk, where the nursing supervisor was sitting, asked him, if he had seen the resident. The nursing supervisor told me he saw him at door and he let him out. I, then went to [unit on the first floor] told the nurse over there to call code white (W) [code for a missing resident]. The nurse on [first floor nursing unit] nursing supervisor and I went outside looking for the resident. We went to the convenient store by the building and asked the store manager whether he seen the resident, we walked around the building and we could not find him. I came back to the facility, called 911 and gave the police the description of the resident. The police arrived on the facility about the same time the Administrator arrived. The Administrator and I gave the police report and description of the resident. On 6/1/23 a review of the county/probate guardianship verification system revealed R901 had a court appointed legal guardian for being a legally incapacitated individual. On 6/1/23 a review of the facility investigation pertaining to R901's elopement from the facility grounds was reviewed and revealed the following: Investigation Summary: On 5/14/2023 at approximately 7:15PM, the facility called a Code for a missing resident [R901] soon after realizing he was not in his room. [Nurse A] was assigned to resident [R901] and stated that he noticed his tray table was sitting in his room and he was not there. He checked the dining hall as well as his old room. He rushed to the front and discovered another staff had let him out in front. A Code W was called for a missing resident and the staff searched inside and outside of the building. 911 was called and the Administrator who arrived around the same time. [Weekend Nurse Supervisor C] stated he was sitting at the front desk doing some work when resident [R901] approached about going outside. [R901] signed the LOA (leave of absence) book and [Weekend Nurse Supervisor C] let him outside in front. [Weekend Nurse Supervisor C] stated he knows not to let out residents that are high risk for elopement. He stated he thought he was safe to go out and was not aware he was high risk. He also did not hear any Wanderguard Alarms set off. Resident [R901] was listed in the Elopement Binder as a high-risk resident and [Weekend Nurse Supervisor C] did not check the binder per Policy and Procedure. [Weekend Nurse Supervisor C] was placed under suspension immediately pending investigation and later termed due to poor performance .Resident [R901] family stated that he is very [NAME] and knows how to navigate the community, churches, and ask people for bus money to get places. [R901] exited the building at approximately 6:15PM and was discovered missing around 7:15PM when staff paged overhead the Code. [Staff member] called the Administrator at 7:24PM and the police were called around 7:30PM. The Administrator, Police, and daughter/Guardian of [R901] found him at 7:50PM at a bus-stop about a half-mile from the facility near the [Corner of two major roads] .He was wearing his Wanderguard on his right ankle . His-wanderguard Device was tested with the portable testing device but did not set off the alarm near the front door. The wanderguard had past its expiration date, so the anklet was swapped out for a newer device not yet expired . On 6/1/23 at approximately 10:22 a.m., Weekend Nurse Supervisor C (WNS C) was queried regarding R901's elopement on 5/14/23 and they indicated that they had been at the front desk and it was a busy day with visitors coming and going. They reported that they thought all residents at risk for elopement were residing on the second floor and that anyone on the first floor could sign themselves out and leave the facility. WNS C was queried if they had checked the elopement awareness binder at the front desk to see if R901 was elopement risk and they indicated they did not. WNS C was queried if they had heard R901's wandergaurd alert that they were by the door and they indicated they did not and did not see the wanderguard on R901 but that they thought the system might have been broken. WNS C was queried if R901 was permitted to be outside the facility without staff supervision and they indicated that they should not have been and that they were on the elopement program. On 6/1/23 at approximately 10:39 p.m., the Administrator was queried as to why they did not have copies of R901's letters of guardianship in their record and they indicated that they had a new Social Worker and they were starting to get trained on utilizing resources. The Administrator was queried if R901 was permitted to be outside the facility without supervision and they indicated they were not supposed to be and that WNS C should have checked the elopement binder to be aware of R901's status. The Administrator then indicated that education for all staff had been completed on leave of absence and elopement identification process as well as wanderguards being checked for functionality. The Administrator indicated that they were made aware of R901 sitting at the bus stop by their own family member and that the police and themselves arrived to the bus stop at approximately the same time along with R901's guardian to bring R901 back to the facility. The Administrator indicated the facility corrected the deficiency with education, audits, wanderguard device inspections and did a past non compliance with a date of alleged compliance of 5/22/23. On 6/1/23 a facility document titled Elopement Policy was reviewed and revealed the following: 1.0 POLICY-This facility ensures that residents who exhibit wandering behavior and/or are at risk for elopement receive adequate supervision to prevent accidents and receive care in accordance with their person-centered plan of care addressing the unique factors contributing to wandering or elopement risk. 1. The facility is equipped with door locks/alarms to help avoid elopements. 2. Alarms are not a replacement for necessary supervision. Staff are to be vigilant in responding to alarms in a timely manner. 3. The facility shall establish and utilize a systematic approach to monitoring and managing residents at risk for elopement or unsafe wandering, including identification and assessment of risk, evaluation and analysis of hazards and risks, implementing interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary. 4. Monitoring and Managing Residents at Risk for Elopement or Unsafe Wandering a. Residents will be assessed for risk of elopement and unsafe wandering upon admission and throughout their stay by the interdisciplinary care plan team. b. The interdisciplinary team will evaluate the unique factors contributing to risk to develop a person centered care plan. c. Interventions to increase staff awareness of the resident's risk, modify the resident's behavior, or to minimize risks associated with hazards will be added to the resident's care plan and communicated to appropriate staff. d. Adequate supervision will be provided to help prevent accidents or elopements. e. Charge nurses and unit managers will monitor the implementation of interventions, response to interventions, and document accordingly. f. The effectiveness of interventions will be evaluated, and changes will be made as needed. Any changes or new interventions will be communicated to relevant staff . The IJ began on 5/14/23, it was identified by the survey team on 6/1/23 and the facility was notified of the IJ on 6/1/23, and a removal plan was requested. On 6/1/23, the State Agency completed onsite verification that the Immediate Jeopardy was removed on 5/14/23, however the facility remained out of compliance at a scope of isolated and severity of potential for more than minimal harm that is not Immediate Jeopardy due to sustained compliance that has not been verified by the State Agency. On 6/1/23 Removal of the immediacy was confirmed onsite when the facility took the following actions: 5/14/23-Resident #901 was returned to the facility with no injuries by the staff and the police. Resident #901 was cooperative with staff and the Police. 5/14/23-Resident #901 was immediately placed on a 1:1 supervision 5/14/23-the Policy on Elopement was reviewed and deemed appropriate. 5/14/23-Education was initiated with all staff. Education was completed on 5/15/23 of all staff on being able to identify and are aware of the residents who are at risk for elopement with audits also in place. 5/14/23-Staff on shift educated and elopement drills initiated. 5/15/23- All Wanderguard Devices and Wanderguard door alarms were checked to be in proper working order. 5/14/23-All residents were re-evaluated for need for Wanderguard and provided a working Wanderguard Device. All current residents were assessed for elopement risk including those with severe impaired cognition/legally incapacitated. Those at risk for elopement had orders reviewed and the care plan updated to ensure staff is aware of elopement risk. The process for identifying those patients at risk for elopement was completed with education to the staff.
May 2023 18 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Resident Rights (Tag F0550)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI000133364 Based on observation, interview and record review, the facility failed to ensure a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI000133364 Based on observation, interview and record review, the facility failed to ensure a resident was treated with dignity and respect and provided an environment that promoted and enhanced the resident's autonomy for two (R70 and R24) of nine residents reviewed for self-determination/dignity, resulting in the loss of autonomy and expressions of extreme frustration, loss of self-worth and helplessness. Findings include: According to the facility's policy titled, Resident Rights under the Michigan Public Health Code dated 11/20/2017: .The resident has a right to a dignified existence, self-determination, and communication with access to persons and services inside and outside the facility, including .The facility shall treat each resident with respect and dignity and care in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality. The facility shall provide equal access to quality care regardless of diagnosis, severity of condition, or payment source .The facility shall ensure that the resident can exercise his or her rights without interference, coercion, discrimination, or reprisal from the facility .The resident has the right to be free of interference, coercion, discrimination, and reprisal from the facility in exercising his or her rights to be supported by the facility in the exercise of his or her rights as required under this subpart .In the case of a resident who has not been adjudged incompetent by the state court, the resident has the right to designate a representative .The resident retains the right to exercise those rights not delegated to a resident representative . R70 On 5/3/23 at 2:40 PM, R70 was asked about general life in the facility, and they reported concerns regarding the facility filing and having a guardian assigned. R70 reported there was another hearing coming up to contest the need for a guardian. When asked if they had attended the initial court hearing, R70 reported they did not have access to zoom and no one from the facility offered to do that. They further reported they wanted to be at the upcoming one because they did not need or want a guardian. R70 further reported they had provided POA (Power of Attorney) documentation to the facility prior to the initial hearing that identified if they were unable to make decisions, his son would be the representative. On 5/4/23 at 10:40 AM, R70 was asked to follow up about the guardianship and stated they were extremely upset, and they did not need one. When asked what they knew about the reason for the guardianship, R70 reported it only because he wasn't paying his bills initially, but his son was assisting with making payments and wants it known I do not want or need a guardian. My rights were taken away! Review of the clinical record revealed R70 was admitted into the facility on 7/20/21, readmitted on [DATE] with diagnoses that included: hemiplegia and hemiparesis following nontraumatic intracerebral hemorrhage affecting right dominant side, aphasia, cerebral ischemia, chronic ischemic heart disease, demyelinating disease of central nervous system, adult failure to thrive, and metabolic encephalopathy. According to the Minimum Data Set (MDS) assessment dated [DATE], R70 had no concerns with communication or understanding others, had intact cognition, had no mood or behavior concerns, and was independent with most aspects of care. The section preferences which read, F. How important is it to you to have your family or a close friend involved in discussion about your care? was marked as 1. Very Important. Review of the contact information in the electronic health record (EHR) identified only R70's son as the emergency contact and also identified the son was the responsible party as well as health and financial POA. Review of a facility document to determine the resident's decision-making ability signed by a physician (name illegible) on 3/23/23 had an X marked next to Is ABLE to participate in their medical treatment decisions at this time. There was one additional capacity document dated 11/19/21 which also identified R70 was ABLE to participate in their medical treatment decisions. There was no documentation in the electronic health record (EHR) that indicated R70 was NOT competent. Review of R70's Durable POA documentation initiated on 2/15/23 identified their son as attorney in fact and documented, .In the event a judicial proceeding is brought to establish a conservatorship over my property, I hereby appoint (name of son), to serve as Conservator . Further review of the clinical record revealed on 3/22/23, (Name of public guardianship agency) was appointed temporary guardianship of R70. The order regarding appointment of temporary guardian of incapacitated individual inaccurately noted, .The individual does not have a guardian, an emergency exists, and no other person appears to have the authority to act in the circumstances. A showing has been made that the individual is incapacitated . It is unknown what was done to show this resident was incapacitated as the EHR did not identify any supporting documentation of this and why this reflected there was no other person, as documentation indicated there was. Review of the social work progress notes from the former Regional Social Worker/SW (Staff 'D') included: An entry on 1/26/23 at 2:14 PM which read, Probate Court returned Petition for Guardianship requesting more information. (Staff 'D') contacted (Staff 'E' at public guardianship agency) .(Staff 'E') requested letter signed by physician stating recommends resident needs guardian. (Staff 'D') completed letter. Physician signed. (Staff 'D') sent to (name of public guardianship agency). (Name of public guardianship agency) to process guardianship documents. This documentation was not available in R70's EHR. An entry on 2/3/23 at 1:33 PM read, (Staff 'E') from (Name of public guardianship agency) completed Petition for Guardianship, forwarded to SW, SW signed, scanned, and returned to (Staff 'E'). An entry on 2/17/23 at 3:26 PM read, SW presented Notice of Hearing 3-22-23 at 8:30am via Zoom call to Petition for Appointment of Guardian of Incapacitated Individual to resident and return Proof of Service to (name redacted) at (Guardianship Company) at Family Options. An entry on 2/21/23 at 10:54 AM read, Quarterly progress note Social Work has completed a quarterly interview and review. Resident has been a long-term care. Social Work completed a cognitive screening and BIMS (Brief Interview for Mental Status exam) score of 13/15 (indicated intact cognition) was obtained. Cognitive status has had no significant change this past quarter and patient remains stable. Mood screening was complete .score of 0/27 obtained. Mood status has remained stable this past quarter .Advanced Directive for care was reviewed, remains appropriate and resident/family would like code status to remain a DNR (do not resuscitate) .Social Work obtained input from resident/family and updated care plans accordingly . Review of an additional psych progress note form Nurse Practitioner (NP 'F') on 2/22/23 at 9:11 AM read, .Reviewed chart including progress notes, medications and labs. He is not on any psychiatric medications .No behaviors noted, he is currently his own responsible party. Guardianship is pending per chart. He is seen in his room. He is pleasant and cooperative with visit. He denies any concerns with mood. He reports sleep and appetite are good. He is friendly and social. He does not appear in any distress and is joking with me. BIMs 13 .Psychiatric: denies depression; denies suicidal ideation; denies anxiety; denies insomnia; denies hallucinations; denies paranoia; denies delusions .General: Calm, attentive and in no acute distress. Grooming: Neat and appropriate to situation .Mental Status Exam: Demeanor: +Cooperative; +Engaging; +Pleasant; Orientation: Alert and oriented x4 Attention/Concentration: Good Judgment: +Fair; Insight: +Fair; Impulse Control: Good Speech: Fluent .Thought Process: Organized Flight of Ideas: None Loosening of Associations: Normal Thought Content: No apparent signs of hallucinations, delusions, bizarre behaviors, or other indicators of psychosis .Memory/Immediate: Grossly Intact Memory/Recent: Grossly Intact Memory/Remote: Grossly intact Fund of knowledge: Demonstrates good fund of knowledge Abstract Thinking: Intact Mood: Normal with no signs of either depression or mood elevation. Affect: Congruent with mood; appropriate to the situation . On 5/4/23 at 10:17 AM, a phone interview was conducted with Staff 'D'. When asked to recall the specific events and reason for petitioning R70 to have a guardianship, Staff 'D' reported they were no longer employed at the facility and had been assisting the facility in their role as Regional Social Worker following a citation received during another State survey. Staff 'D' reported the reason for the petition was, Because he owed a large sum of money. Staff 'D' was asked why a conservatorship with the son was not considered as this was also identified within the resident's POA documentation and they reported they were not sure, but had proceeded with asking (Name of public guardianship agency) to petition for guardianship. When asked to confirm whether they had filed, or if the guardianship agency did, Staff 'D' reported they had initiated guardianship for ten other residents and they had asked the guardianship agency to fill out the paperwork, in which Staff 'D' then signed and returned the forms to the guardianship agency to file and the facility paid the court fees. On 5/4/23 at 10:29 AM, a phone interview was conducted with R70's son. When asked to recall the events and reason for the resident's guardianship, the son reported Because he had a past due bill and it's really all about this. The son acknowledged the past due bill and further reported they had been assisting R70 with paying every month for awhile now and that this was such a violation of their father's rights as a human being. On 5/4/23 at 10:48 AM, an interview was conducted with Corporate Clinical Staff (Nurse 'J') and current Social Work Director (SW 'H'). When asked whether they could provide any additional information about R70's guardianship, SW 'H' reported they were in the process of correcting and clearing up issues from Staff 'D' and R70 had a hearing later this month and would be informing them that the resident does not need a guardian and is competent. Nurse 'J' reported the plan of correction for another survey was with the concern the facility was not assisting residents with Medicaid applications and therefore building up higher balances. When asked why guardianship had been pursued and not a conservatorship, both acknowledged the same concern. On 5/4/23 11:33 AM, the Administrator reported they wanted to discuss the concerns about R70's guardianship. The Administrator provided a letter signed on 1/24/23 by Physician 'C' and further reported due to issues with those physician services, they were asked to leave and now have a new physician group in the facility. The Administrator confirmed Physician 'C' was requesting guardianship for R70 and only included medical diagnoses. There was no clinical indication of the for the reason why they were requesting guardianship and also had no mention of the resident's level of capacity. The Administrator reported the facility had done an audit of anyone with large balances which included R70 as part of the facility's plan of correction for another survey in which medically related social services was cited. When asked why the facility had pursued guardianship for R70 when they had documentation the resident had capacity and other documentation of who they wanted as a decision maker in the event that was needed, the Administrator acknowledged the concern and further reported the current social worker was working with R70 and the family to terminate the current guardianship appointment. The Administrator was informed of the discussion with Staff 'D' and the concern regarding R70's rights/autonomy being removed unnecessarily. R24 On 5/3/23 at 11:00 AM, R24 provided this surveyor with a hand written note due to not being able to verbally communicate. This note read, .I have a concern I have a problem with I have a communication problem with staff and Director of Nursing (DON) he doesn't have time to communicate with me I fell <sic> neglected when I can't voice my concerns on paper .I feel strongly about this because you might not know it is hard to communicate when you don't have speech and you have to write everything down people blow you off and don't have time!!! Review of the clinical record revealed R24 was admitted into the facility on [DATE] with diagnoses that included: malignant neoplasm of overlapping sites of larynx, acquired absence of larynx, tracheostomy status, and adjustment disorder with mixed anxiety and depressed mood. According to the MDS assessment dated [DATE], R24 had unclear speech, but was able to make self understood and able to understand others and had intact cognition. Review of the care plans included an alteration in communication initiated on 11/8/22. Interventions included: Communication board or paper and pencil to communicate as needed. Use simple questions/commands. Ask open-ended questions, give resident time to respond. Ask for feedback to ensure understanding. Speak on an adult level, speaking clearly and slower than normal. Validate that resident has heard message as intended by asking for feedback. On 5/3/23 at 1:20 PM, an interview was conducted with the Administrator to review R24's concerns. The Administrator reported R24's concerns usually stemmed around their tracheostomy supplies and that the resident was able to do their own trach care but goes through supplies very fast due to using too much solution and they have had frequent conversations with the resident as well as the DON to discuss this. Administrator was informed that R24 expressed concern that they felt neglected when the DON spoke with them and did not have time to wait for the resident to write out concerns. Administrator reported they would follow up with the DON. On 5/4/23 at 8:30 AM, an interview was conducted with the DON to review R24's concerns. When asked if the Administrator had discussed any concerns about R24, the DON reported they were going to but then got diverted with other things that were needed. The DON reported they frequently spoke to R24 and their concerns were usually around the supplies for their tracheostomy and that was not their intention to make the resident feel that way and would follow-up with R24. The DON was informed that although that might not have been their intention, that was the perception of the resident and how they felt.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R43 R43 was initially admitted to the facility on [DATE]. Most recently they were admitted to the facility on [DATE] after hospi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R43 R43 was initially admitted to the facility on [DATE]. Most recently they were admitted to the facility on [DATE] after hospitalization. R43 had multiple hospitalizations in the recent past due to their underlying medical condition and other comorbidities. R43's medical diagnoses included: hepatic encephalopathy, metabolic encephalopathy, post COVID condition, liver cirrhosis with ascites, and history of multiple falls. R43's most recent BIMS (Brief Interview for Mental Status) score was 9, indicative of moderate cognitive impairment. R43 was receiving hospice services after their recent readmission to the facility. A review of R43's EMR (Electronic Medical Record) under resident dashboard/profile read, Advance directive: DNR - Do not Resuscitate - Apply purple wristband - verify placement every shift. An initial observation was completed on R43 on 5/2/23 at approximately 2:30 PM. R43 was laying in their bed with their eyes closed. R43 had a perimeter mattress with two bolsters on either side of the bed. R43's bed was placed against the wall on their left side, and it was placed in the lowest position. A subsequent observation was completed the same day at approximately 3 PM. During this observation, R43 reported that they had fallen few days ago and they also had a knee surgery a year ago. R43 did not have on a purple wrist band during these observations. Further review of R43's EMR revealed a physician order dated 3/29/23 at 14:42 read: Advance Directive: Do Not Resuscitate - Apply purple wristband-Verify placement of wristband every shift. Review of a form tilted advance directive signed by the R43 on 3/29/21, read in part, .These directives will be followed by the facility unless revoked at a later date. YES - Cardiopulmonary Resuscitation and Respirator YES - IV's NO - Tube Feeding YES - Hospitalization upon physician order/resident request. A review of R43's MDS assessment completed on 10/9/22 revealed that R43 had a BIMS score of 15, indicative of intact cognition. R43 recently had a court appointed guardian (family member). There were no other documents that were signed by the resident or guardian indicating that R43 changed their code status from Full Code to DNR. A review of hospice nurse documentation dated 3/24/23 read, Patient is a full code. An interview was completed on 5/4/23 with the staff member W (assigned to care for R43) at approximately 9:20 AM. Staff member W was asked to verify that code status for R43 and said R43 was a DNR, according to the resident dashboard/profile in the electronic medical record. An interview with Staff member H was completed on 5/4/23 at approximately 9:45 AM. They were queried about the facility's process for advance directives. Staff member H reported they completed a BIMS assessment for all residents upon admission and reviewed them annually and as needed. Staff Member 'H' continued to explain if the resident had the capacity to make their decision, then they would explain directives and have the resident complete the advance directives. Staff member H added that if the resident did not have the capacity, they were following the facility process on following up with the DPOA (Durable Power of Attorney) or a guardian. Staff member H was queried specifically about the code status for R43. Staff member H reviewed the EMR and reported R43's code status was DNR. Staff member 'H' was requested to provide the DNR form completed by the R43 or their guardian. Staff member H reported that R43 was on hospice, and they were not able to find the signed advance directive document for DNR. Staff member H reported the signed DNR form might be in R43's hospice binder. It was shared with Staff member H the hospice binder had been reviewed, but did not contain advanced directive documents. Staff member H reported the DON (Director of Nursing) was working closely with R43 and would follow up. On 5/4/23, at approximately 10:30 AM, the DON reported that R43 was on hospice. The DON confirmed that facility did not have an DNR advance directive for R43. They further reported R43's code status was Full Code and there was facility documentation error they would be correcting. Based on observation, interview and record review, the facility failed to ensure accurate advance directive information was in place and all components of their Do-Not-Resuscitate (DNR) process was implemented for two (R70 and R43) of three residents reviewed for advance directives, resulting in the potential for unwanted or unmet health care decisions and the increased likelihood for the residents' end of life wishes and preferences not being considered and/or honored. Findings include: According to the facility's policy titled, Advanced Directive dated 1/2023: It is the policy of this facility to support and facilitate a resident's right to request, refuse and/or discontinue medical or surgical treatment and to formulate an advance directive .Advance care planning is a process used to identify and update the resident's preferences regarding care and treatment at a future time including a situation in which the resident subsequently lacks the capacity to do so . R70 Review of the clinical record revealed R70 was admitted into the facility on 7/20/21 and readmitted on [DATE] with diagnoses that included: hemiplegia and hemiparesis following nontraumatic intracerebral hemorrhage affecting right dominant side, aphasia, cerebral ischemia, chronic ischemic heart disease, demyelinating disease of central nervous system, adult failure to thrive, and metabolic encephalopathy. According to the Minimum Data Set (MDS) assessment dated [DATE], R70 had no concerns with communication and had intact cognition. Review of the active physician orders included two conflicting code statuses: An order active since 12/12/22 read, full code by default. An order active since 2/7/23 read, Adv Directive: Do Not Resuscitate - Apply purple wristband. Verify placement of wristband every shift. The section of the electronic health record (EHR) which alerts staff to the resident's code status documented the DNR (Do Not Resuscitate) order, and the resident had completed documentation of their request for DNR. On 5/2/23 from 11:04 AM until 5/3/23 at 2:40 PM, R70 was not observed to have a purple wristband secured to their wrist. On 5/3/23 at 2:40 PM, R70 was asked to confirm whether they had a purple wristband and they reported they did not. When asked if one had ever been applied and possibly removed, or if they may have refused it, R70 reported no one from the facility had ever offered it. R70 confirmed their decision for code status was to be a DNR. On 5/3/23 at 2:50 PM, an interview was conducted with R70's nurse (Nurse 'B'). When asked about the resident's code status showing both DNR and full code by default, they reviewed the orders and confirmed both were identified. When asked how they would know what to do in the event of a code situation with R70, Nurse 'B' reported they would review what was on the MAR (Medication Administration Record). Nurse 'B' reviewed the documentation on the MAR which reflected DNR code status. When asked about whether they made sure R70 had a purple wristband, Nurse 'B' offered no response. Nurse 'B' was asked to observe R70's arm to confirm. Upon review of the resident's arm, Nurse 'B' confirmed there was none in place and went to the Director of Nursing's (DON) office to retrieve a purple wristband and they indicated that would be placed on the resident now. On 5/4/23 at 8:15 AM, review of R70's clinical record revealed the conflicting orders had not been clarified and still showed both DNR and full code by default. On 5/4/23 at 8:27 AM, an interview was conducted with the DON regarding R70's concern with code status and DNR process. The DON confirmed the order for DNR and full code by default and at that time implemented a clarification order to discontinue the full code status. When asked how staff would know about a resident's code status in the event of a code, the DON reported they recently implemented a shift to shift communication and their expectation was at shift change, the oncoming nurse should know who is a DNR. The DON was informed that despite informing Nurse 'B' on 5/3/23 of the conflicting orders and the Nurse providing the purple wristband, the concern with the code status orders had not been followed up after they had been informed on 5/3/23.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a level I Preadmission Screening (PAS)/Annual Resident Revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a level I Preadmission Screening (PAS)/Annual Resident Review (ARR) Mental Illness/Intellectual Disability/Related Conditions Identification was completed accurately and sent to local community mental health for a level II OBRA (Omnibus Budget Reconciliation Act of 1993) evaluation for one (R21) of one resident reviewed for PASARRs. This deficient practice resulted in the potential for the resident to be excluded from receiving necessary care and services appropriate to meet their mental health and intellectual disability needs. Findings include: According to the facility's policy titled, PASARR dated 4/2022: .The PASARR process must be completed .PRIOR to admission to a nursing facility .Not less than annually .When rehabilitative services for a mental disorder and/or intellectual disability or services of a lesser intensity, are required in the resident's comprehensive plan of care, the facility must obtain the required services form an outside resource that is a provider of specialized rehabilitative services. Facility compliance with the PASARR process is monitored through the survey process, complaint investigations, and audits .When the Social Worker orders a level II screening to be completed by NSO/OBRA the Social Worker will fax the 3877, retain a copy of the fax confirmation, ensure that both documents are scanned into Sigma and retain a copy of both documents in Social Work soft file. The Social Worker will also document that a Level II request has been sent .All Social Workers will re-check accuracy of all 3877s and review dates when: completing an annual/quarterly, when a rate sheet for LTC (long term care) is initiated, when a psych consult is ordered for a mood concerns, when an MDS/COT is initiated and prior to monthly behavior meetings for all applicable medications . On 5/4/23 at 3:36 PM, the Administrator was requested to provide any other policy for PASARR process as this current policy provided identifies a former electronic medical record system and does not identify the revised electronic PASARR process for Michigan. On 5/4/23 at 3:50 PM, the Administrator reported they did not have any other policy. Review of the clinical record revealed R21 was initially admitted into the facility on 2/4/11 and readmitted on [DATE] with diagnoses that included: dysthymic disorder, generalized anxiety disorder, unspecified intellectual disabilities, and paranoid schizophrenia. According to the most recent comprehensive Minimum Data Set (MDS) assessment dated [DATE], section A1500 for Preadmission Screening and Resident Review (PASRR) was marked No for the question Is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition? . Review of R21's PASARR documentation included instructions that all 6 screening criteria under Section II had to be completed with either a Yes or No and to explain any Yes in the area below this section. Question 1 asked if the person has a current diagnoses of mental illness or dementia. Question 2 asked if the person has received treatment for mental illness or dementia. Question 3 asked if the person has routinely received one or more prescribed antipsychotic or antidepressant medications within the last 14 days. Question 4 asked if there was presenting evidence of mental illness or dementia, including significant disturbances in thought, conduct, emotions, or judgment. Presenting evidence may include, but was not limited to, suicidal ideations, hallucinations, delusions, serious difficulty completing tasks, or serious difficulty interacting with others. Question 5 asked if the person has a diagnosis of an intellectual disability or a related condition including, but not limited to, epilepsy, autism, or cerebral palsy and this diagnosis manifested before the age of 22. Question 6 asked if there was presenting evidence of deficits in intellectual functioning or adaptive behavior which suggests that the person may have an intellectual disability or a related condition. These deficits appear to have manifested before the age of 22. An annual 3877 dated 11/30/21 and signed by MDS Nurse 'K' had marked all the questions (#1-6) as Yes. The section to add explanation read, DX (Diagnosis)-Paranoid Schizophrenia, Dysthymic Disorder, Anxiety Disorder, Unspecified Intellectual Disabilities, Generalized Epilepsy RX (Prescription)-Mirtazapine. There was no annual 3877 for 2022 available for review. An annual 3877 dated 2/12/23 and signed by former Regional Social Worker (Staff 'D') had marked Yes for mental illness and dementia for questions #1-2, and Yes for #3-4 and 6. Question #5 was marked No. The section to add explanation read, Dx: Schizoaffective disorder, bipolar type, Paranoid schizophrenia, Dysthymic disorder, Generalized Anxiety Disorder, Other intellectual disabilities, Other specified eating disorder Rx: Haloperidol Lactate Concentrate 2 MG (milligrams)/1.5ML (milliliters) HS (at bedtime) (an antipsychotic medication), Seroquel 25 MG TID (three times a day) (an antipsychotic medication). Further review of the clinical record revealed there was no evidence that a Level II evaluation had been initiated and/or completed for R21. On 5/3/23 at 1:50 PM, an interview was conducted with the Social Work Director (SW 'H') who reported they started working at the facility on 3/16/23, and before that the facility had a couple different people helping out from other facilities filling in for social work. When asked about the PASARR process, they reported they had just gone through training with Corporate Social Worker (SW 'X') last week and was also going to be meeting again tomorrow. SW 'H' was asked to follow-up to see if R21 ever had a level II completed and also to review the accuracy of the forms. On 5/3/23 at 2:25 PM, SW 'H' reported they had spoken to their SW 'X' who reported Staff 'D' had completed the wrong documentation and would have to redo and resubmit today. SW 'H' reported there was no level II evaluation completed for R21.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure coordination of care and timely communication ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure coordination of care and timely communication with the hospice provider for the use of bed bolsters for one (R43) of two residents reviewed for hospice care, resulting in the the potential for discomfort and decline in quality of life. Findings include: A record review revealed R43 was initially admitted to the facility on [DATE], and most recently re-admitted on [DATE] after hospitalization. R43's medical diagnoses included: hepatic encephalopathy, metabolic encephalopathy, post COVID condition, liver cirrhosis with ascites, and history of multiple falls. R43's most recent BIMS (Brief Interview for Mental Status) score was 9, indicative of moderate cognitive impairment. R43 was receiving hospice services after their recent readmission to the facility. An initial observation was completed on R43 on 5/2/23, at approximately 2:30 PM. R43 was laying in their bed with their eyes closed. R43 had a perimeter mattress with two bolsters (a cushion that is 2-3 feet placed along the perimeter of the mattress and secured to the bed frame) on either side of the bed. R43's bed was placed against the wall on their right side, and it was placed in the lowest position. A subsequent observation was completed the same day at approximately 3 PM. During this observation, R43 reported that they had fallen few days ago and they also had a knee surgery a year ago. The bolster on the left side of the bed was on the floor during this observation. On 5/3/23, at approximately 8:53 AM, R43 was observed in their bed. The bolster on the left side of bed was on the floor. Two subsequent observations were completed on 5/3/23, at approximately 10:45 AM and 12:05 PM. During both observations R43 was observed in their bed with bolsters secured on both sides. Review of R43's EMR (Electronic Medical Record) did not reveal an assessment and plan of care that indicated the need for bed bolsters. R43's EMR did not have a physician order for bed bolsters. An interview was completed with Staff member Y (assigned to R43's care) on 5/3/23, at approximately 9:00 AM. Staff member Y reported they usually worked on the unit and knew the R43 well. Staff member Y was queried on the use of bolsters. Staff member Y reported the bolsters were used to prevent falling out of bed. Staff member Y was queried if R43 could remove the bolsters and they said R43 could remove them. An interview was completed with staff member Z (assigned to R43's care) on 5/3/23, at approximately 11:15 AM. Staff member Z reported that R43 received hospice services. Staff member Y was queried on the use of bolsters in bed. They reported R43 was able to remove the bolsters and that was why they were on the floor. An interview was completed with Staff member L on 5/3/23, at approximately 1:15 PM. Staff member L was queried about the assessment process for the use of devices related to fall prevention. Staff member L reported falls were discussed during the facility's morning meeting. They further explained if resident's need post fall therapy evaluations, devices/interventions or environmental modifications the therapy team followed up. Staff member L was queried on R43's post fall assessment and device recommendations that were made. Staff member L reviewed R43's EMR and reported that R43 was receiving hospice service and the Therapy team provided evaluations and recommendations if the hospice provider requested them. At that time, Staff member L confirmed recommendations for bed bolsters were not from the facility therapy team. On 5/3/23, at approximately 3:15 PM, an interview was conducted with the facility's DON (Director of Nursing). The DON was queried regarding the use of bed bolsters for R43 with no assessment, orders,or care plan. The DON reviewed the EMR and confirmed there was no documentation regarding the use of bed bolsters. The DON called the hospice nurse and they reported the hospice team made the recommendation and documentation was kept in the hospice binder. The DON also said the Hospice nurse reported that R43 was able to remove the bolster if they want to get out of bed. At that time, the Surveyor and DON reviewed the hospice binder for R43. A hospice progress note/order dated 4/14/23 revealed bed bolsters were ordered. It was noted there was no assessment by the hospice team that indicated the need for bed bolsters. The DON was queried on the communication process and follow up with the hospice team. They reported the orders should have been transferred to the EMR for physician signature and R43's care plan should have been updated. A facility document titled, Hospice Referral Services Agreement dated 12/1/16, read in part, .The facility utilizes a systematic approach for recognition, assessment, treatment and monitoring of Hospice care. Palliative Care and Hospice Assessment: 1. Evaluate the resident for Hospice care concerns as indicated by IDT (interdisciplinary team) team with identification of the resident's prognosis and supporting documentation (physician's documentation regarding end of life). 2. Documentation by the physician that the resident's condition or chronic disease may result in a life expectancy of less than 6 months, or that they have a terminal illness. 3. Resident/Sponsor chooses Hospice Care. 4. Assessment and evaluation by the appropriate members of the interdisciplinary team (e.g., nurses, practitioner, pharmacists, etc.) may include: a. Reviewing the medical record for end-of-life choices made by the resident. (Living Will, DNR, Advance Directive, etc.) b. Resident/Sponsor goals. c. Impact on quality of life
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents with limited mobility were asses...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents with limited mobility were assessed for appropriate assistive devices to maintain or improve functional mobility for one (R39) of three residents reviewed for mobility and assistive devices resulting in the potential to decline in bed mobility, decreased ability to assist during self-care,dissatisfaction and frustration with the care. Findings include: A record review revealed R39 initially admitted to the facility on [DATE] and most recently readmitted to facility after hospitalization on 2/21/23. R39's diagnoses included: chronic respiratory failure, heart failure, muscle weakness, and history of musculoskeletal and connective tissue diseases. R39's most recent BIMS (Brief Interview of Mental Status) score, dated 1/29/23, was 14, indicative of intact cognition. An initial observation of R39 was completed on 5/2/23, at approximately, 11:45 AM. R39 was observed in their bed watching television. R39 was on oxygen via nasal canula. R39 had a wider bed with one assist bar on the right side of the bed. R39 was queried about their routine and reported they did not get out of their bed often due to their back. R39 reported they get help from the staff and are able to use the assist bar to assist with repositioning in bed. A second observation and interview with R39 was conducted on 5/3/23 at approximately 11:00 AM. R39 said they felt having a second assist bar on the left side of their bed would assist with their mobility and they spoke to facility staff about their request. Review of R39's EMR (Electronic Medical Record) revealed a PT (Physical Therapy evaluation) dated, 1/24/23. The evaluation revealed R39 had range of motion restriction on their left lower extremity and needed staff assistance with bed mobility. The evaluation further documented R39's functional status was at their baseline, and they were referred to restorative program. The evaluation did not indicate any assistive devices used for their mobility in bed. Further review of R39's EMR did not reveal any further assessment and consent for the use assist/enabler bar in the bed to assist with positioning and mobility. A Review of R39's MDS (Minimum Data Set) assessment dated [DATE] revealed that R39 is actively involved in bed mobility and dressing with assistance. Review of R39's care plan did not indicate the use of any assist/enabler bar to assist with their mobility and positioning. An interview was completed with staff member L on 5/3/23 at approximately 1:30 PM. Staff member L was queried on the process for assessment and recommendation of assistive devices. Staff member L reported the rehabilitation team was completing an assessment for assistive devices upon admission to the facility and as needed. If a device was recommended the rehabilitation services team followed up with the nursing team to implement the recommendations. Staff member L was queried specifically on assessment for the assist/enabler for R39. Staff member L reviewed the EMR and reported that R39's is no longer receiving any skilled services. R39 was assessed by physical and occupational therapy upon their return from the hospital and there was no assessment for the assist/enabler bar. Staff member L reported that thy would check and follow up. On 5/3/23, at approximately 3 PM, staff member L and Staff member M reported that they had completed the assessment for use of assist/enabler bar for R39, a physician order was obtained, and the care plan had been updated. A facility policy titled Bed/Side Rail/Enabler Policy' dated 4/1/22, read in part, .1. On admission, all residents/representatives will receive A Guide to Bed Safety OF381. 2. If a resident/representative requests the use of a bed rail/enabler they will be referred to therapy and nursing to complete the evaluation process. 3. During the initial Therapy Eval, the therapist will evaluate the resident's need or request for the bed rail/enabler to maximize their level of independence of bed mobility using the Bed Rail/Enabler Assessment in the EHR (electronic health record). 4. The therapist will assess and attempt other interventions during the assessment, prior to recommending the bed rail/enabler. For Applying Bed Rail/Enabler 1. Therapist will obtain a physician order to place the bed rail/enabler to the resident's bed and transcribe into EHR, designating the order to the Transcription Log .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure appropriate treatment and services for indwell...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure appropriate treatment and services for indwelling urinary catheters for one resident (R82) of two residents reviewed for urinary catheters, resulting in the potential for injury and urinary tract infections. Findings include: A review of a facility provided policy titled, Indwelling Catheter-Insertion, Care Removal dated 6/2022 was conducted but did not address the use of anchors or securing devices, or keeping the drainage bag off the floor, however; an article from Healthcare Infection Control Practices Advisory Committee at https://www.cdc.gov/infectioncontrol/pdf/guidelines/cauti-guidelines-H.pdf was reviewed and read, .II. Proper Techniques for Urinary Catheter Insertion .E. Properly secure indwelling catheters after insertion to prevent movement and urethral traction .III. Proper Techniques for Urinary Catheter Maintenance .B. Maintain unobstructed urine flow .2. Keep the collecting bag below the level of the bladder at all times. Do not rest the bag on the floor . On 5/2/23 at at 10:55 AM, R82 was observed in their geri-chair in their room. A urinary catheter drainage bag was observed hooked to the side of the geri-chair with amber colored urine and a small amount of sediment in the tubing. On 5/2/23 at 1:50 PM, and 4:55 PM, R82 was observed sleeping in their bed. At those times it was observed the urinary drainage bag was resting on the floor. On 5/3/23 at 8:27 AM, R82 was observed in their bed partially covered with a bed sheet lying on their left side. The catheter was observed coming out of the back of the right side of the adult incontinence brief and was pulled taut. It was observed their was no anchor to stabilize the catheter and prevent tension and urethral traction. On 5/3/23 at 12:40 PM, a review of R82's clinical record was conducted and revealed they admitted to the facility on [DATE], most recently re-admitted on [DATE], and admitted to hospice on 3/29/23. R82's diagnoses included: sepsis, neuromuscular dysfunction of the bladder, protein calorie malnutrition, dementia with psychotic disturbance, and psychotic disorder with hallucinations. R82's significant change Minimum Data Set assessment dated [DATE] indicated impaired cognition, and extensive to total assistance from one to two staff members for all activities of daily living and presence of a urinary catheter. On 5/3/22 at approximately 9:30 AM, the Director of Nursing was asked if residents with catheters should have an anchor in place and said they should.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to ensure an opened Tuberculin solution vial was dated and/or discarded per the manufacturer's instructions from one of two medica...

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Based on observation, interview and record review the facility failed to ensure an opened Tuberculin solution vial was dated and/or discarded per the manufacturer's instructions from one of two medication rooms reviewed. Findings include: On 5/3/23 at 8:51 AM, an observation was completed with Licensed Practical Nurse (LPN) B of the 1 South medication storage room. Identified in the medication refrigerator was an opened and undated Tuberculin solution vial. LPN B reviewed the vial and acknowledged the vial was opened and the vial nor box was dated. LPN B stated staff should have dated and initialed it after they opened the vial. LPN B was unsure when the Tuberculin solution was initially opened. LPN B placed the Tuberculin vial back inside the medication refrigerator and returned to the unit. Review of a . Tuberculin Purified Protein Derivative package insert documented the following, . a vial of TUBERSOL which has been entered and in use for 30 days should be discarded . On 5/3/23 at 12:52 PM, the Director of Nursing (DON) was asked the facility's protocol on opening a Tuberculin vial. The DON stated the nurse is to date and initial the vial and/or box once opened. When asked if the vial is open and undated what are the staff directed to do, the DON responded the vial should be removed and discarded. The DON was informed of the observation made with LPN B and the DON stated they would follow up on it immediately. No further explanation was provided by the end of survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to maintain complete and accurate medical records for one (R70) of one...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to maintain complete and accurate medical records for one (R70) of one resident reviewed for complete/accurate clinical record, resulting in the increased potential for delayed or omitted notification/involvement of the legal representatives and the potential for providers not having an accurate picture of the resident's condition. Findings include: According to the facility's policy titled, HIM (Health Information Management)/Medical Record Department dated 4/1/2018: .Resident Clinical Record .The record shall be current and entries shall be signed, timed and dated. This includes paper and EHR (Electronic Health Record). The clinical record shall include, at a minimum, all of the following information .Name, address and telephone numbers of .legal guardian .Name, address and telephone number of the person or agency responsible for the resident's care and maintenance in the Facility . On 5/3/23 at 2:40 PM, an interview was conducted with R70 that identified a temporary guardianship had been recently implemented and the resident was contesting this at a court hearing later this month. Review of the clinical record revealed R70 was admitted into the facility on 7/20/21, readmitted on [DATE] with diagnoses that included: hemiplegia and hemiparesis following nontraumatic intracerebral hemorrhage affecting right dominant side, aphasia, cerebral ischemia, chronic ischemic heart disease, demyelinating disease of central nervous system, adult failure to thrive, and metabolic encephalopathy. According to the Minimum Data Set (MDS) assessment dated [DATE], R70 had no concerns with communication or understanding others, had intact cognition, had no mood or behavior concerns, and was independent with most aspects of care. Review of the contact information in the electronic health record (EHR) identified R70's son as the emergency contact and also identified the son was the responsible party as well as health and financial POA. Further review of the miscellaneous section included documentation of a court order issued on 3/22/23 appointing a local guardianship agency as the resident's temporary guardian. This information had not been updated in the contact section of the electronic health record. On 5/4/23 at 10:48 AM, an interview was conducted with Corporate Clinical Staff (Nurse 'J') and Social Work Director (SW 'H') regarding R70's guardianship status and also informed of the concern that the resident's clinical record did not identify the resident's current contact information to include (Name of local guardianship agency) and only identified the resident and son. Nurse 'J' and SW 'H' reported they would follow-up. Additional review of the electronic health record revealed R70 had two conflicting code statuses: An order active since 12/12/22 read, full code by default. An order active since 2/7/23 read, Adv Directive: Do Not Resuscitate - Apply purple wristband. Verify placement of wristband every shift. On 5/3/23 at 2:50 PM, an interview was conducted with R70's nurse (Nurse 'B'). When asked about the resident's code status showing both DNR and full code by default, they reviewed the orders and confirmed both were identified. On 5/4/23 at 8:15 AM, review of R70's clinical record revealed the conflicting orders had not been clarified and still showed both DNR and full code by default. On 5/4/23 at 8:27 AM, an interview was conducted with the DON regarding R70's concern with code status and DNR process. The DON confirmed the order for DNR and full code by default and at that time implemented a clarification order to discontinue the full code status. The DON was informed the nurse had been notified on 5/3/23 of the conflicting orders as of this time had not corrected the conflicting code status orders. When asked who was responsible for ensuring accurate and complete clinical records, the DON reported that was an interdisciplinary process.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0847 (Tag F0847)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure residents/resident's guardians understood the purpose of binding arbitration agreements (an out-of-court alternate form of dispute r...

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Based on interview and record review, the facility failed to ensure residents/resident's guardians understood the purpose of binding arbitration agreements (an out-of-court alternate form of dispute resolution) for two residents, (R#'s 41 and R55) of three residents reviewed for arbitration. Findings include: On 5/3/22 at 10:30 AM, an interview was conducted with Human Resources (HR) Director 'V'. They were asked if anyone had signed an arbitration agreement and said they were not aware of any. HR Director 'V' was asked to explain the admission process and said a copy of the admission agreement and all forms were either e-mailed or printed and provided to residents/guardians; they went through them, signed them and returned them. On 5/3/23 at 10:30 AM, a group meeting was conducted. During the meeting, the 12 participants (including R41) were asked about their knowledge and understanding of arbitration agreements. None of the 12 participants knew about arbitration agreements or their use and purpose. On 5/3/23 at approximately 11:30 AM, a review of R55's scanned documents in the clinical record revealed on 11/25/21, R55 had signed an arbitration agreement. On 5/3/23 at 11:51 AM, the facility was asked to review their current residents and provide a list of residents who signed an arbitration agreement. At 1:51 PM, the facility provided a list of 14 residents who signed the agreement. The list indicated both R55 (self) and R41's guardian had signed the agreement. On 5/3/23 at approximately 3:00 PM, a review of R41's arbitration agreement revealed their legal guardian signed the agreement on 1/27/22. On 5/23/23 at 3:25 PM, an interview was conducted with R41's legal guardian. They were asked if they knew what an arbitration agreement was and said, Not off-hand, I guess it has something to do with filing complaints. They were asked if they signed an arbitration agreement for R41 and said they did not know because they signed so many papers.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure free movement throughout the building for four...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure free movement throughout the building for four residents (R#'s 9, 17, 40, and 88) of four residents reviewed for self-determination, resulting in a complaint of not being able to leave the 2 North unit without staff keying in a door code. This deficient practice had the potential to affect all resident's on the 2 North unit. A review of a facility provided policy titled, Resident Rights under the Michigan Public Health Code dated 11/20/17 was reviewed and read, .The resident has a right to a dignified existence, self-determination, and communication with access to persons and services inside and outside the facility, including those specified in this section . On 5/2/22, 5/3/22 and during the morning of 5/4/22 it was observed a numerical door code was required to enter and exit the 2 North unit. It was observed no signage on the door indicated in the event of emergency the door would automatically unlock if the handle was pulled for a set amount of time. On 5/3/22 at 10:30 AM, R40 expressed concern regarding the locked doors on the 2 North unit. R9 and R17 On 5/4/23 at approximately 1:35 PM, R9 and R17 were observed in their room seated in their wheelchairs. At that time they were asked if they were able to self propel and move themselves in their wheelchairs and they indicated they were. On 5/4/23 at 2:23 PM a review of R9's clinical record revealed they admitted to the facility on [DATE]. R9's most recently completed Minimum Data Set (MDS) assessment dated [DATE] indicated they had impaired cognition and required limited assistance with wheelchair mobility. R9 scored a 2 on an Elopement assessment dated [DATE], with a score lower than 8 indicating a low risk for elopement. On 5/4/23 at 2:00 PM, a review of R17's clinical record revealed they admitted to the facility on [DATE]. R17's most recently completed MDS assessment dated [DATE] indicated they had impaired cognition and required limited assistance with wheelchair mobility. R17's Elopement assessment dated [DATE] revealed a score of 7, a low risk for elopement. R40 On 5/3/23 at approximately 1:55 PM, R40 was observed independently ambulating with their four wheeled walker on their way to the first floor dining room. On 5/4/23 at 12:14 PM, a review of R40's clinical record revealed they admitted to the facility on [DATE]. R40's most recently completed MDS assessment dated [DATE] indicated they had impaired cognition and required set up assistance for ambulation. R40's Elopement assessment dated [DATE] revealed a score of 4, a low risk for elopement. R88 On 5/2/22 at 10:40 AM, R88 was observed independently ambulating with their four wheeled walker to the 2 North dining room. On 5/4/23 at 1:53 PM, a review of R88's clinical record revealed they admitted to the facility on [DATE]. R88's most recently completed MDS assessment dated [DATE] indicated they had impaired cognition and required set-up assistance for ambulation. R88's Elopement assessment dated [DATE] revealed a score of 4, a low risk for elopement. On 5/4/23 at approximately 1:40 PM, a review of the Elopement Binder on the 2 North unit was conducted. The binder did not include R9, R17, R40, or R88 as being at risk for elopement. On 5/4/23 at 2:04 PM, an interview was conducted with the Administrator regarding the locked doors on the 2 North unit. It was reported the door keypad had been disabled earlier in the day of 5/4/23. They were asked how it was determined residents were deemed appropriate for a locked memory care unit and reported it was based on diagnoses, and risk for elopement. At that time, the Administrator was asked if they were aware R9, R17, R40 and R88 had low elopement risk scores and said they did not, citing a concern for the resident's right to move about the building freely.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0563 (Tag F0563)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure unrestricted, 24-hour visitation affecting all 87 residents residing in the facility, resulting in resident verbalizati...

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Based on observation, interview and record review, the facility failed to ensure unrestricted, 24-hour visitation affecting all 87 residents residing in the facility, resulting in resident verbalizations of family/visitors unable to enter the facility to visit and potential for decreased psychosocial well-being and quality of life. Findings include: According to the facility's undated policy titled, Resident Right to Access and Visitation: It is the policy of this facility to support and facilitate the resident's right to receive visitors of their choosing, at the time of their choosing, subject to the resident's right to deny visitation when applicable, and in a manner that does not impose on the rights of other residents. Visitation will be person-centered, consider the residents' physical, mental, and psychosocial well-being, and support their quality of life .The facility will provide immediate access to a resident by immediate family and other relatives of the resident, subject to the resident's right to deny or withdraw consent at the time. Resident's family members are not subject to visiting hour limitations or other restrictions not imposed by the resident . On 5/3/23 at 10:30 AM, a confidential resident council meeting was held with 12 residents that represented various areas throughout the facility. When asked about visitation and whether they had any concerns, multiple residents reported frustration about lack of visitors being able to come once the receptionist left for the day. Residents reported the front doors were usually locked around 5:00 PM and there was no one at the front desk after that. They further reported there was no way for visitors to call for access other than to bang on the glass doors. They reported a lot of times their visitors left without seeing them due to no response from anyone in the facility to let them enter. On 5/3/23 at 11:45 AM, observation of the front lobby and entrance doors revealed the receptionist had to engage a button to allow access to enter and to exit the facility. There was no call system in the enclosed receptacle to communicate such as a doorbell, speaker or phone if no one was at the receptionist desk. On 5/3/23 at 1:20 PM, an interview was conducted with the Administrator. When asked about whether they had been aware of any concerns regarding visitors not having access once the receptionist leaves, they reported they had and would be looking into installing something like a doorbell. When asked how would visitors notify staff of their desire to enter/visit, the Administrator reported they had heard people knocking on the doors and staff should also be able to hear that. When asked how the staff would hear it when the were on rooms located on the opposite ends of the building and providing care, the Administrator acknowledged the concern.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to implement its policies and procedures related to screening procedures for work eligibility in a nursing home prior to employment for two (C...

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Based on interview and record review, the facility failed to implement its policies and procedures related to screening procedures for work eligibility in a nursing home prior to employment for two (Certified Nursing Assistant- CNAs- Q & U) of five CNAs reviewed. Findings include: Review of the facility's policy titled Criminal Background Checks (reviewed 4/18/19), documented in part . This facility shall conduct and/or require a criminal background check for all employees, those requesting clinical privileges who will have direct access to or will provide regular direct services to resident, students whose clinical training will exceed 120 days at the facility , and any other individuals required by the Michigan Public Acts . If the Facility determines it is necessary to employ or grant clinical privileges to an applicant before receiving the results of the applicant's fingerprint results, the Facility may conditionally employ or grant conditional clinical privileges to the individual if all of the following apply . If the employee will not have direct access to patients or residents, they may work without supervision or restriction . The facility, at its own expense and before the individual has direct access to or provides direct services to patients or residents of the covered facility, conducts a search of public records on that individual through the internet criminal history access tool (ICHAT) maintained by the department of state police and the results of that search do not uncover any information that would indicate that the individual is not eligible to have regular direct access to or provide direct services to patients or residents . The individual provides to the department of state police, a set of fingerprints on or before the expiration of 10 business days following the date the individual was conditionally employed or granted conditional clinical privileges under this section . If the applicant does not submit a set of their fingerprints to the State data base within ten (10) days, they will be removed from the schedule . Review of the personnel files for CNAs Q & U revealed the following: CNA Q- Full time employee, hired on 11/8/22 and no documentation of fingerprints and a background check to have been completed. CNA U- Full Time employee, hired 3/14/23 and no documentation of fingerprints and a background check to have been completed. Review of the time sheets for both CNAs Q & U and the facility's nursing assignments revealed both CNAs Q & U to have been actively working in the facility and providing patient care since their dates of hire. On 5/4/23 at 9:23 AM, Human Resource (HR V) director was asked to provide the fingerprint clearance and background check for CNAs Q & U. HR V accompanied the surveyor to the conference room, reviewed the personnel files for CNAs Q & U and could not find either document. HR V stated they would look into their records and follow back up. At 2:31 PM, HR V stated they were unable to provide the requested documentation. On 5/4/23 at 3:39 PM, the Administrator was interviewed and asked how CNA Q and U were able to work and provide patient care since the date of hire without fingerprints or a background check to have been completed, the Administrator stated they have immediately pulled the staff off of the facility's schedule, will complete an audit of all staff and continue to monitor it through the facility's QAPI (Quality Assurance and Performance Improvement) committee. No further explanation or documentation was provided before the end of survey.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a meaningful program of activities for two res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a meaningful program of activities for two residents (R#'s 82 and 83) of two residents revealed for activities. This deficient practice had the potential to affect all 17 residents on the 2 North unit. A review of a facility provided policy titled, Activities dated 1/2020 was conducted and read, It is the policy of this facility to provide an ongoing program of activities designed to meet the interest choice and preferences as well as to meet the interest of and support the physical, spiritual, mental and psychosocial well-being of each resident, encouraging both independence and interaction in the community . On 5/2/22, 5/3/22 and during the morning of 5/4/22 it was observed a numerical door code was required to enter and exit the 2 North unit. It was observed no signage on the door indicated in the event of emergency the door would automatically unlock if the handle was pulled for a set amount of time. On 5/2/23, 5/3/23, and 5/4/23, multiple visits and observations were made to the 2 North locked unit. During those observations, it was not observed a program of scheduled activities was provided, no activity staff were present on the unit, nor were any one-on-one visits with residents observed. On 5/3/22 at 8:27 AM, R82 was observed in their bed, awake. At that time, R82 was asked about the facility's program for activities, however; R82's responses were not applicable to the question. On 5/2/23 at 10:40 AM, R82 was observed in their geri-chair in their room, asleep. On 5/3/23 at 11:08 AM, an interview as conducted with the facility's Activity Director 'N'. They were asked where activity participation was documented and said it was documented in the electronic record under the resident's specific tasks for activities. On 5/3/23 at 12:40 PM, a review of R82's clinical record was conducted and revealed they admitted to the facility on [DATE], most recently re-admitted on [DATE], and admitted to hospice on 3/29/23. R82's diagnoses included: sepsis, neuromuscular dysfunction of the bladder, protein calorie malnutrition, dementia with psychotic disturbance, and psychotic disorder with hallucinations. R82's significant change Minimum Data Set assessment dated [DATE] indicated impaired cognition, and extensive to total assistance from one to two staff members for all activities of daily living. A review of R82's care plans was conducted and read .Focus .RESIDENT COULD BENEFIT FROM GROUP ACTIVITIES: resident does not initiate or is unable to engage in activities and could benefit from group activities .Goal .Resident will accept invitations and will participate in at least 1-2 group activities every day with assistance from staff . A review of a 30-day look-back for activity participation was conducted and revealed six tasks for activity documentation including: Independent, Intellectual, Physical, Social, Special, and Spiritual. In the look-back period for the six tasks the only entries for activity participation were documented on 4/9/23 and 4/11/23. On 5/2/23 at 10:25 AM, 5/3/22 at 1:25 PM, and 5/4/23 at 10:05 AM, R83 was observed in their bed. Attempts were made to interview R83, however; they did not respond to the attempts at verbal communication. A review of R83's clinical record was conducted and revealed they most recently re-admitted to the facility on [DATE] with diagnoses that included: cardiac arrest, anoxic brain damage, pressure ulcers, osteomyelitis, dysphagia, and presence of a feeding tube. R83's most recent Minimum Data Set assessment dated [DATE] revealed R83 had severely impaired cognition, was non-ambulatory, and required extensive to total assistance from one to two staff members for activities of daily living. A review of R83's care plans was conducted and read, .Focus .The resident has .Adjustment disorder .Interventions/Tasks .Assist the resident in developing/Provide the resident with a program of activities that is meaningful and of interest. Encourage and provide opportunities for exercise, physical activity . A review of a 30-day look-back for activity participation was conducted and revealed six tasks for activity documentation including: Independent, Intellectual, Physical, Social, Special, and Spiritual. In the look-back period for the six tasks there was only one entry for and, Evening Stroll on 4/11/22. On 5/4/22 at approximately 11:45 AM, Housekeeper 'O' was observed on the 2 North unit. They were asked if they ever saw any activity staff on the unit and said they were usually there, but they were, on vacation. On 5/4/23 at 1:40 PM, an interview was conducted with Nurse 'P', the nurse assigned to the 2 North unit. They were asked if activity staff were ever on the unit and said they were, but also said they were, on vacation. On 5/4/23 at 1:45 PM, a follow-up interview was conducted with Activity Director 'N'. They were asked how many activity staff they had and said they had two. They further explained the two staff members were related, had a family emergency and had traveled out of the country. They were asked if anyone was providing any type of activities on the 2 North unit and said they weren't. Director 'N' was then asked about the lack of documentation in the 30-day look-back of the activity tasks. They said the activity staff needed to be trained on electronic documentation.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0729 (Tag F0729)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to ensure nursing staff had the required certification and competency evaluations to provide nursing care and failed to follow up to ensure on...

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Based on interview and record review, the facility failed to ensure nursing staff had the required certification and competency evaluations to provide nursing care and failed to follow up to ensure one (CNA- Certified Nursing Assistant Q) of five CNA's reviewed became registered, resulting in the potential for unmet care needs to have been provided by an uncertified and potentially incompetent nursing assistant. Findings include: On 5/3/23 at 4:17 PM, certifications for five nursing assistants were reviewed. One sampled CNA Q was identified as not having a valid CNA certification. Review of CNA Q employee profile revealed no documentation of a nursing aide certification. Further review of CNA Q employee profile revealed a Certificate of Completion for a 75-hour Nursing Assistant & Home Health Aide Training program, dated 10/7/2022. Further review of the employee profile revealed no documentation of competency evaluations to have been completed when hired. Review of the registry verification system documented that CNA Q did not have a valid certification. On 5/4/23 at 9:13 AM, an interview was conducted with Human Resource Director (HRD) V. When asked about the hiring process for a certified nursing assistant, HRD V stated, after the application process is completed, the facility will request and obtain all certifications and send the potential employee for fingerprinting and a background check. Once the facility has received all required documentation the employee would begin orientation. When asked whose responsibility it was to track and obtain the requested documentation upon hiring, HRD V stated it was their responsibility. HRD V was then asked to provide registered certification, trainings, and competency evaluations for CNA Q. HRD V stated they would look into it and follow back up. At 2:31 PM, HRD V returned and stated they were unable to provide the requested documentation for CNA Q. On 5/4/23 at 3:39 PM, the Administrator was interviewed and asked about CNA Q to have worked as a full-time employee for the facility since 11/8/22 to current without the facility to have followed up with CNA Q to ensure they became registered within four months of completing the aide training program. The Administrator stated the staff has immediately been pulled from the facility schedule. The Administrator also stated the facility had completed an audit which will be discussed at their next Quality Assurance meeting. No further information or documentation was provided before the end of survey.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to ensure sufficient nursing staff for the residents that resided in the facility on multiple dates in October 2022, resulting in the potential...

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Based on interview and record review the facility failed to ensure sufficient nursing staff for the residents that resided in the facility on multiple dates in October 2022, resulting in the potential for unmet care needs, inadequate supervision and monitoring of the residents that resided in the facility at that time. Findings include: Review of a Centers for Medicare & Medicaid Services (CMS) Payroll-Based Journal (PBJ) report documented the facility to have triggered for One Star Staffing Rating, Excessively Low Weekend Staffing and Failed to have Licensed Nursing Coverage 24 Hours/Day for multiple dates in October 2022. Review of the facility's Nursing assignments, timesheets, Nursing agency invoices and the facility census audits revealed the following: The nursing staff that worked on 10/2/22 was documented as: Night shift- 2 Certified Nursing Assistants (CNA) Day shift- 1 LPN (licensed practical nurse) & 1 RN (registered nurse) Evening shift- 3 CNA's, 1 LPN, 1 RN Review of the census report for 10/2/22 revealed 70 residents identified in the facility. This resulted in 35 residents per CNA for night shift, 35 residents per nurse for dayshift and 35 residents per nurse and 23 to 24 residents per CNA for evening shift. Review of the facility's assessment (last reviewed 2/16/23) documented in part, . average daily census . 75 . Facility Resources Needed to Provide Competent Support and Care for our Resident Population Every Day . RN, LPN, providing direct care . 1:18 ratio on days . on a long term care unit . 1:13 on a short term rehab unit . 1:18 ratio afternoons . 1:26 ratio midnights . Direct care staff (CNA) . 1:13 ratio on days (average on a long term care unit and short term care unit) . 1:13 ratio on afternoons . 1:19 ratio Nights . This revealed the facility failed to ensure adequate staffing to ensure competent support and care for the midnight, day, and evening shifts on 10/2/22. The Nursing staff that worked on 10/6/22 was documented as: Night shift- 3 CNA's = 24 to 25 residents per CNA. Day shift- 2 LPN's= 37 residents per Nurse. Evening shift- 1 LPN & 1 RN = 37 residents per Nurse. Review of the 10/6/22 census report documented 74 residents identified in the facility. This revealed the facility failed to ensure adequate staffing to ensure competent support and care for the midnight, day, and evening shifts on 10/6/22. The Nursing staff that worked on 10/7/22 was documented as: Evening shift- 2 LPN's = 37 to 38 residents per Nurse. Review of the 10/7/22 census report documented 75 residents identified in the facility. This revealed the facility failed to ensure adequate staffing to ensure competent support and care for the evening shift on 10/7/22. The Nursing staff that worked on 10/8/22 was documented as: Night shift- 2 LPN's = 37 to 38 residents per Nurse. Day shift- 2 LPN's & 1 RN = 25 residents per Nurse. Evening shift- 2 LPN's & 1 RN = 25 residents per Nurse. Review of the 10/8/22 census report documented 75 residents identified in the facility. This revealed the facility failed to ensure adequate staffing to ensure competent support and care for the midnight, day, and evening shifts on 10/8/22. The Nursing staff that worked on 10/29/22 was documented as: Night shift- 2 LPN's = 38 to 39 residents per Nurse. Day shift- 2 LPN's & 1 RN = 25 to 26 residents per Nurse. Review of the 10/29/22 census report documented 77 residents identified in the facility. This revealed the facility failed to ensure adequate staffing to ensure competent support and care for the midnight, day, and evening shifts on 10/29/22. On 5/4/23 at 3:24 PM, the Administrator, Director of Nursing and the facility's scheduler were interviewed and asked about the dates of 10/2/22, 10/6/22, 10/7/22, 10/8/22 and 10/29/22 and the facility to not have met the staff ratio as documented in the facility's assessment to meet the needs of the resident and ensure competent support and care for the above dates. The Administrator acknowledged the facility to have difficulty with staffing during the questioned time period and stated the facility utilized agency staffing that were continuously calling off leaving the facility short on staffing. The Administrator stated since that time, the facility has improved with staffing and have not had an issue maintaining the proposed ratio for the past few months. The Administrator stated staffing has been discussed in QAPI (Quality Assurance and Performance Improvement) and the plan is to wean out agency staff within the next few months. No further explanation or documentation was provided before the end of survey.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure that a Registered Nurse (RN) was on duty for eight consecutive hours a day, seven days a week resulting in the potential for inadequ...

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Based on interview and record review, the facility failed to ensure that a Registered Nurse (RN) was on duty for eight consecutive hours a day, seven days a week resulting in the potential for inadequate coordination of emergent and routine care with negative clinical outcomes and clinical supervision of Licensed Practical Nurses (LPN) for the date of 10/7/22 affecting all 75 residents that resided in the facility at that time. Findings include: Review of a Centers for Medicare & Medicaid Services (CMS) Payroll-Based Journal (PBJ) report documented the facility to have triggered for One Star Staffing Rating, Excessively Low Weekend Staffing and Failed to have Licensed Nursing Coverage 24 Hours/Day for multiple dates in October 2022. Review of the facility's Nursing assignments, timesheets, Nursing agency invoices and the facility census audits revealed the following: The Nursing staff that worked on 10/7/22 was documented as: Midnight shift: 3 LPN's (licensed practical nurse) & 4 Certified Nursing Assistants (CNA's) Day shift: 3 LPN's & 5 CNA's Evening shift: 2 LPN's & 4 CNA's The facility failed to ensure an RN (registered nurse) provided eight hours of nursing coverage on this day. Review of the facility's assessment (last reviewed 2/16/23) documented in part, . average daily census . 75 . Facility Resources Needed to Provide Competent Support and Care for our Resident Population Every Day . RN, LPN, providing direct care . 1:18 ratio on days . on a long term care unit . 1:13 on a short term rehab unit . 1:18 ratio afternoons . 1:26 ratio midnights . This indicated the facility failed to ensure the needed RN coverage to ensure competent support and care was provided to the resident's on 10/7/22. On 5/4/23 at 3:24 PM, the Administrator, Director of Nursing and the facility's scheduler were interviewed and asked about the lack of RN coverage for 10/7/22 and acknowledged in the past the facility had struggled with agency staffing to have been scheduled for the facility and calling off and not coming in to work. The Administrator stated since that time, staffing has been worked on continuously and reviewed in their QAPI (Quality Assurance and Performance Improvement) program and has improved. No further explanation or documentation was provided before the end of survey.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to ensure potentially hazardous food items were cooled to 41 degrees Fahrenheit or less within 6 hours, and failed to ensure an ...

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Based on observation, interview, and record review, the facility failed to ensure potentially hazardous food items were cooled to 41 degrees Fahrenheit or less within 6 hours, and failed to ensure an open window in the kitchen area was screened. This deficient practice had the potential to affect all residents that consume food from the kitchen. Findings include: On 5/2/23 at 9:00 AM, during an initial tour of the kitchen with Dietary Manager (DM) A, in the walk-in cooler, there was a shallow pan with 2 whole beef roasts tightly covered with foil. The roasts were dated 5/1-5/2. DM A was queried about the roasts, and stated that they had been cooked on 5/1 and were going to be served for dinner on 5/2. The internal temperatures of both roasts were measured and found to be 48 degrees Fahrenheit and 52 degrees Fahrenheit. DM A was queried if staff utilized cooling logs, to ensure potentially hazardous food items are cooled from 135 degrees Fahrenheit to 41 degrees Fahrenheit or less within 6 hours, and stated they did not. According to the 2017 FDA Food Code section 3-501.14 Cooling, (A) Cooked POTENTIALLY HAZARDOUS FOOD (TIME/TEMPERATURE CONTROL FOR SAFETY FOOD) shall be cooled: (1) Within 2 hours from 57ºC (135ºF) to 21ºC (70°F); and (2) Within a total of 6 hours from 57ºC (135ºF) to 5ºC (41°F) or less. According to the 2017 FDA Food Code section 3-501.15 Cooling Methods, (A) Cooling shall be accomplished in accordance with the time and temperature criteria specified under § 3-501.14 by using one or more of the following methods based on the type of FOOD being cooled: (1) Placing the FOOD in shallow pans; (2) Separating the FOOD into smaller or thinner portions; (3) Using rapid cooling EQUIPMENT; (4) Stirring the FOOD in a container placed in an ice water bath; (5) Using containers that facilitate heat transfer; (6) Adding ice as an ingredient; or (7) Other effective methods. (B) When placed in cooling or cold holding EQUIPMENT, FOOD containers in which FOOD is being cooled shall be: (1) Arranged in the EQUIPMENT to provide maximum heat transfer through the container walls; and (2) Loosely covered, or uncovered if protected from overhead contamination as specified under Subparagraph 3-305.11(A)(2), during the cooling period to facilitate heat transfer from the surface of the FOOD. On 5/2/23 at 11:45 AM, there was a window open in a storage room attached to the kitchen, and there was no screen on the window. According to the 2017 FDA Food Code section 6-202.15 Outer Openings, Protected, .(D) Except as specified in (B) and (E) of this section, if the windows or doors of a food establishment, or of a larger structure within which a food establishment is located, are kept open for ventilation or other purposes or a temporary food establishment is not provided with windows and doors as specified under (A) of this section, the openings shall be protected against the entry of insects and rodents by: (1) 16 mesh to 25.4 mm (16 mesh to 1 inch) screens;.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure that five Certified Nursing Assistants (CNAs- Q, R, S, T & U) of five CNAs reviewed for the required annual in-service education, ha...

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Based on interview and record review, the facility failed to ensure that five Certified Nursing Assistants (CNAs- Q, R, S, T & U) of five CNAs reviewed for the required annual in-service education, had the required 12 hours of in-service training within the required time period and/or the initial trainings of a new hire which included abuse prevention and dementia care, resulting in the potential for unidentified abuse, inadequate care and unmet resident care needs. Findings include: On 5/3/23 at 10:41 AM, the Human Resource director (HR) V (who also served as the facility's admission director) and Administrator was asked to provide the education, required trainings and competencies completed for CNAs Q, R, S, T & U. HR V stated they would look into it and provide the requested documentation. Review of the documentation provided revealed the following: CNA Q- Full time employee, hired on 11/8/22- No competencies or trainings on file, including the required abuse prevention and dementia care trainings. CNA R- Part time employee, hired on 9/29/22- No competencies or trainings on file, including the required abuse prevention and dementia care trainings. CNA S- Part time employee, hired on 8/4/22- No competencies or trainings on file, including the required abuse prevention and dementia care trainings. CNA T- Full Time employee, hired in October 2007- No annual competencies or trainings on file, including the required abuse prevention and dementia care trainings. CNA U- Full Time employee, hired 3/14/23- No competencies or trainings on file, including the required abuse prevention and dementia care trainings. On 5/4/23 at 9:23 AM, HR V was interviewed and asked why CNAs Q, R, S, T & U did not have the required abuse prevention, dementia care, annual trainings and competencies completed, HR V replied the DON (Director Of Nursing) is the person that ensure all of the trainings and competencies are completed with the staff. When asked how they track and coordinate with the DON to ensure all staff are completing their required trainings, HR V replied the DON would tell them verbally that the staff completed their trainings. HR V was asked to coordinate with the DON and provide whatever trainings and competencies they had for CNAs Q, R, S, T & U. HR V stated they would talk with the DON and follow back up. At 2:31 PM, HR V returned and stated they were unable to provide any documentation of trainings or competencies completed with CNAs Q, R, S, T & U. On 5/4/23 at 3:39 PM, the Administrator was informed of the concerns of the facility to have failed to ensure CNAs Q, R, S, T & U received their required trainings and competencies and the Administrator stated they have immediately began an audit of all employees and will also began working on this with the facility's QAPI (Quality Assurance and Performance Improvement) committee. No further explanation or documentation was provided by the end of survey.
Dec 2022 3 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number(s): MI00133024 and MI00133027. Based on observation, interview, and record review, the f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake Number(s): MI00133024 and MI00133027. Based on observation, interview, and record review, the facility failed to implement effective interventions to prevent elopements for one (R707) of three residents reviewed for elopement, resulting in an Immediate Jeopardy (IJ) when R707, who had severely impaired cognition, a history of eloping through the second story window, and known exit seeking behaviors, eloped through the second story window of their room for the third time, was found a quarter mile away, bleeding from the mouth and arm, in approximately 32 degrees Fahrenheit weather, in the dark, near a highly trafficked road. R707 was taken to the hospital where it was identified that he sustained vertebral (spine) body compression fractures. This had the likelihood to result in serious injury, harm, and/or death. Findings include: Review of two Facility Reported Incidents (FRI) submitted to the State Agency on 11/10/22 revealed R707 eloped from the facility twice on that date (11/10/22). Review of R707's clinical record revealed R707 was admitted into the facility on [DATE] and discharged on 12/1/22 with diagnoses that included: Alzheimer's Disease. Review of a Minimum Data Set (MDS) assessment dated [DATE] revealed R707 had severely impaired cognition and was independent with bed mobility, transfers, and walking. Review of R707's care plans revealed the following: A care plan initiated on 10/11/22 that read, Risk for elopement related dementia process and confusion as evidenced by prior attempts and history of elopement, attempts to get out of building, pulling handles of locked doors. Risk for injury due to wandering behavior throughout facility, observed in others' rooms. The care plan included the following interventions: Frequent visual checks throughout each shift (initiated 10/11/22), ONE ON ONE CARE RT (related to) ELOPEMENT (initiated 11/10/22), Place on timed monitoring if elopement attempts continue (initiated 10/11/22), Provide one-on-one staff monitor if resident appears to be involved in active attempts to elope from the building or unit (initiated 10/11/22), Q (every) 15 minutes check (initiated 11/29/22), Wanderguard as ordered. Monitor for placement q shift and check for proper functioning q week (initiated 10/11/22). Review of R707's progress notes revealed the following: A Behavior Note dated 10/5/22 documented, Received resident up and ambulating with his belongings in hand stating he is going home .Resident paced the hallway with his belongings all through the shift looking for the exit door . A Behavior Note dated 10/6/22 documented, Resident up half the night walking with his belongings wanting to go home, resident was redirected multiple times, resident would go back to room and out again with his belongings. A Psychiatry progress note dated 10/18/22 documented, .(R707) came from a group home where chart indicates he eloped. No behaviors noted per staff . A Nursing - Progress Note dated 11/10/22 at 4:45 PM, written by the Director of Nursing (DON), documented, Patient went out of the building unassisted. He was accompanied into the building by the assigned staff .Wanderguard was put in place. Patient stated that he got out for fresh air and did not want to go anywhere. He was not able to provide any details or answer any more questions 'juts <sic> let me rest. Will you? I am back, ok and I promise I wouldn't do it again' .Wanderguard .is checked every shift . A Nursing - Progress Note dated 11/10/22 at 11:50 PM, written by the DON, documented, Patient stated that he went out through the window. He does not know how he took out the screws to push the window to give him enough access to go through the window. He stated, 'I got out by jumping through the window' .Patient is not one on one around the clock until further notice . Daily progress notes between 11/11/22 and 11/25/22 documented R707 remained on one-on-one supervision and did not have any exit seeking behaviors or elopement attempts. An Incident Note dated 11/25/22 at 5:45 PM, written by the DON, documented, Assigned nurse stated that patient cut off his wander guard .Patient remains on one on one. He did not explain how he cut the wander guard off. A Nursing - Progress Note dated 11/29/22 documented, Resident transferred to (room number) tested positive for COVID. A Nursing - Progress Note dated 11/29/22 at 1:58 PM documented, .Resident is an elopement risk, and during the last part of the shift resident was up and down looking out the window, nurse redirected resident several times which was effective . A Nursing - Progress Note dated 11/30/22 at 7:09 AM documented R707 was on q 15 check (R707 previously received one on one supervision). An Incident Note dated 11/30/22 at 5:26 PM, written by the Administrator, documented, Interdisciplinary Management Team discussion about managing elopement risk with decision to remove the one-on-one sitter due to the resident being COVID positive and transfer to the COVID unit. Resident placed on 15 minutes checks with room located directly across from the Nurse's Station. Window screws were checked by the Administrator with Nurse present and were intact to prevent exiting the windows. A Nursing - Progress Note dated 11/30/22 at 10:10 PM, written by Nurse 'J', documented, .Resident came out of room to Nursing Station at about 7:50 PM, was re-directed back to his room. Resident came out again in about 10 minutes, walking in the Hallway. Resident was again redirected to his room. resident said, 'Good Night' and went to his room. Checked on resident in about 15 minutes and observed him pacing back and forth in his room. Checked on resident at about 8:55pm, this time he was not found in his room. I quickly searched all the rooms on 2 South, resident was nowhere to be found. Came down to the first floor to notify other staff members, called code WHITE (code for missing resident), Called 911 to notify (local police) about the incident. On 12/6/22 at 3:40 PM, an observation was made of the 2 North unit. The double doors that separate the unit from the center hallway required a code to enter or exit the unit. Once the code was entered, there was a 10 second delay where the door could be reopened before the lock was re-engaged. On 12/6/22 at 3:45 PM, an observavtion of R707's room where he resided from 10/5/22 until 11/29/22 when he was transferred to the COVID unit was made. The room was located on the second floor of the facility. A large window was observed to have several screws screwed into the panel where the window would slide open and closed. The screws were partially screwed in vertically to the panel which prevented the window from opening past the screws. However, when pulled, the screws did not appear secure and the panel they were screwed into wiggled and lifted up when the screws were forcefully pulled. A ledge approximately two and a half feet wide was located below the window. The facility parking lot was located outside the window to the north. The facility was located on a highly trafficked road that ran north and south. On 12/6/22 at approximately 5:00 PM, an unobstructed stairway leading to the basement was observed outside and was accessible from the parking lot. On 12/7/22 at 9:05 AM, an interview was conducted with Nurse 'L'. Nurse 'L' was R707's assigned nurse on the day shift (7:00 AM to 3:30 PM) on 11/10/22. When queried about R707's elopement on 11/10/22, Nurse 'L' reported her shift was done and she was not on the unit when it was discovered R707 was outside of the building. Nurse 'L' reported there was a lot going on on the 2 North unit on 11/10/22 and the double doors were propped open often that day due to maintenance being done. Nurse 'L' reported R707 did not exhibit any exit seeking behaviors and usually stayed in his room watching television. Nurse 'L' reported she was downstairs when another staff member brought R707 back into the facility through the front door. Nurse 'L' reported she asked R707 how he got out and he couldn't really say. When queried about the last time Nurse 'L' saw R707 during her shift, Nurse 'L' reported it was between 2:30 PM and 3:30 PM. Nurse 'L' did not see R707 leave the unit during her shift. On 12/7/22 at 9:25 AM, an interview was conducted with Certified Nursing Assistant (CNA) 'M'. CNA 'M' was R707's assigned CNA on the day shift on 11/10/22. When queried about R707's elopement on 11/10/22, CNA 'M' reported she was not in the building when it was discovered R707 left the facility. CNA 'M' reported R707 came out of his room two times during her shift and had his belongings packed in a bag. CNA 'M' reported she redirected R707 to his room each time. CNA 'M' did not report it to the nurse. CNA 'M' reported the last time she saw R707 was around 2:00 PM and he was seated on his bed. CNA 'M' did not see R707 leave the unit during her shift. On 12/7/22 at 8:45 AM, a phone interview was conducted with Nurse 'H'. Nurse 'H' was assigned to R707 on the afternoon shift (3:00 PM to 11:00 PM) on 11/10/22. When queried about R707's elopements on 11/10/22, Nurse 'H' reported she had already started her shift when a nurse brought R707 back to the unit after he was found outside and they placed a Wanderguard on his ankle. Nurse 'H' reported she was seated at the nurse's station which was located across from R707's room when R707 came out of his room with packed bags and stated, 'Let me out of here! My wife is outside.' Nurse 'H' reported she told R707 that he could see his wife the following day and redirected him to his room. Nurse 'H' further explained that about one to two hours later, the assigned CNA (CNA 'I')reported R707 was not found in his room and was brought back by police approximately 30 to 45 minutes after he was discovered missing. When queried about how R707 got out of the building, Nurse 'H' reported she did not see him leave the unit and R707 reported he removed the screws from the window in his room and climbed out from the second story window. Nurse 'H' reported police found R707 several blocks away from the facility. When queried about whether any additional interventions were implemented after R707 exhibited exit seeking behavior during that shift, Nurse 'G' reported no additional interventions were implemented other than checking on him. On 12/7/22 at 8:43 AM, a phone interview was attempted with CNA 'I', but was unsuccessful. On 12/7/22 at 9:35 AM, a phone interview was conducted with Nurse 'J'. Nurse 'J' was R707's assigned nurse on the afternoon shift (3:00 PM to 11:00 PM) of 11/30/22. Nurse 'J' reported he was the only staff member assigned to the 2 South unit which was used for residents who tested positive for COVID-19. When queried about R707's elopement on 11/30/22, Nurse 'J' reported he checked on R707 every 10 to 15 minutes and after dinner R707 came to the nurse's station and asked Where are the girls? Are the girls here?' (It should be noted that prior to this date, R707 had received one on one supervision since 11/10/22). Nurse 'J' reported he told R707 that 'the girls' were not there and it was just him (Nurse 'J') and redirected R707 back to his room. Nurse 'J' reported R707 came back out of his room and asked about the 'girls' and would not go back to his room when redirected. R707 wandered the hallway and then said, 'Good Night' and went into his room and closed the door. Nurse 'J' explained around 8:00 PM or 8:30 PM he planned to provide care to another resident and instead decided to check on R707. At that time, R707 was not found in his room, the bathroom, the adjoining room, or anywhere on the unit. Nurse 'J' reported he went to the first floor of the facility and another nurse called a code white and called 911. Nurse 'J' explained that some staff went outside to look for R707 and he was not on the facility property. A nurse and a CNA then got in their car to look for R707 and found him holding on to a sign at an apartment complex several blocks away, bleeding from his mouth and arm. Nurse 'J' reported the police came to the location resident was found and he was taken to the hospital. When queried about any additional interventions that were implemented when R707 was exhibiting exit seeking behaviors, Nurse 'J' reported he was checking on him every 15 minutes and did not see R707 leave the unit. Nurse 'J' reported he was aware that R707 had climbed out of his window when on 2 North and that he was taken off of one-on-one supervision on 2 South and he was the only staff member assigned. Nurse 'J' reported the Administrator checked R707's window earlier and said it was secure, but later they discovered the screen to the bathroom window was removed and the window was able to be lifted over the screw that was supposed to prevent the window from opening all the way. Review of the facility's investigations into R707's elopements revealed the following: An Investigation Summary conducted for the elopement that occurred on 11/10/22 at 4:05 PM, documented, (R707) was observed in the facility parking lot adjacent to the building at approximately 4:05 PM. He walked back in through the door and staff returned him to his unit and room. History: .diagnoses of Alzheimer's Disease .ambulated independently .He is considered an elopement risk related to dementia process and confusion as well as wandering behavior .(R707) was seen by another resident .around 4:05 PM. She stated she saw (R707) in the facility parking lot. CNA .was covering the front desk when (R707) walked in through the front entrance at 4:09 PM .(R707) was returned to his room under close supervision. The Director of Nursing immediately issued (R707) a Wanderguard bracelet .the doors and alarms were checked to ensure they were intact (Nurse 'L') was assigned to the Memory Care Unit (2 North) at the time of the incident and stated she did not see (R707) leave the Unit or hear any door alarms (It should be noted that Nurse 'L' reported she had left the unit after her shift was over and reported she was no longer on the unit when it was discovered R707 was outside of the facility) .(CNA 'I') stated that he did not observe (R707) leave the unit or hear any door alarms (It should be noted that CNA 'M' was the assigned CNA on the day shift until 3:00 PM) .(R707) was having a good day and went between his room and wandering the unit. He will often take his bag and belongings and walk around looking for the door. He may push on the door but not forcefully try to open it. None of the staff reported seeing (R707) wander through the facility outside of the Memory Care Unit .It was later determined that the resident had exited through his 2nd story window. The resident later articulated he had removed the screw and exited through the window .The investigation showed that the staff were unaware of his exiting via the window because it did not trigger door alarms . An Investigation Summary conducted for the elopement that occurred on 11/10/22 at 10:26 PM, documented, On 11/10/2022 at approximately 10:26 PM, the Administrator came to check on (R707) and the resident was missing .The staff checked the facility and externally around the facility and were unable to locate (R707) .The Administrator contacted (local police department) at 10:31 PM. The resident was found and returned by 10:51 PM walking down the sidewalk within blocks of the facility (It should be noted that the facility is located on a highly trafficked road) .(Nurse 'H') was assigned to the Memory Care Unit at the time of the incident and stated she did not see (R707) leave the Unit or hear alarms for Emergency Exit Doors or the Wanderguard .CNA 'I' was monitoring the resident on the Memory Care Unit from the hallway when (R707) was discovered to be missing. (CNA 'I') thought (R707) to be in his room resting at that time and was shocked since he did not observe (R707) leave the Unit or hear any alarms. None of the staff reported seeing (R707) wander through the facility outside of the Memory Care Unit or hearing any alarms .After returning to the Unit, the Administrator and staff walked the unit with (R707) to observe how he left the Unit. (R707) then clearly articulated that he exited his room window on the 2nd floor by removing the screw, exiting to the ledge and down to a brick wall and then the parking lot. He said he 'wanted some fresh air'. He explained that he is a retired [NAME] and used to lay bricks at high elevations .was placed on One-on-One supervision .The Maintenance Director immediately drove in to reinforce the screws for (R707's) window. He also audited all resident windows in the facility and replaced any screws .The investigation showed that the staff were unaware of his exiting via the window because it did not trigger door alarms or the Wanderguard. Based on the investigation, (R707 exited a few minutes prior to staff discovering he was missing (It should be noted that Nurse 'H' reported in an interview that one to two hours had passed between the time R707 asked to leave the building and when he was discovered to be missing) . An Investigation Summary for the elopement that occurred on 11/30/22 at 8:56 PM documented, On 11/30/2022 at approximately 8:56 PM, (R707) was discovered missing from his room. The facility activated the Emergency Procedure and notified the police. (R707) was found and taken via Emergency Medical Services to the hospital .(R707's) Care Plan stated that he has impaired cognition due to Alzheimer's Disease. He is considered a risk for elopement related to dementia process and confusion as well as wandering behavior. He is a former [NAME] who laid bricks including elevations. He is handy and comfortable with climbing and heights. He attempts to remove screws from windows and exit including climbing from the 2nd story ledge. He also removes his Wanderguard .On 11/30/2022 at approximately 8:56 PM, (Nurse 'J') discovered (R707) was missing from his room. He immediately searched his room and the unit The staff called 911 at approximately 9:00 PM. They notified the Administrator at 9:08 PM who also contacted the police at 9:11 PM .The staff searched inside and outside the building and .located (R707) outside a neighboring apartment complex. He was alert and said they he 'fell' and was bleeding from his right elbow, knees, and mouth. The EMS arrived shortly after at approximately 9:15 PM and took him to the hospital .(R707) tested positive for COVID-19 on 11/30/2022 (Progress notes documented R707 was moved to the COVID unit on 11/29/22) and was moved to the COVID unit. The IDT discussed the move and decided to discharge on e-on-one sitter while on the COVID unit. (R707) was located directly across from the Nurse's Station (it should be noted that R707 was near the Nurse's Station on 2 North, as well) and place on 15-minute checks and only a few patients on the unit. The Administrator checked the screws for the windows were intact due to the elopement risk of exiting windows. (Nurse 'J') was present. (Nurse 'J') stated that he was at the Nurse's Station when (R707) entered his room and closed the door. (Nurse 'J') checked on (R707) momentarily and discovered he was missing. (R707) had been wandering the Unit prior to going missing and (Nurse 'J') redirected him to his room .None of the staff reported seeing (R707) wander through the facility outside the COVID unit or hearing any alarms .The Administrator, Director of Nursing, and the Maintenance Director inspected the Unit and found the window screws were all intact. The screws are checked as part of an ongoing audit. It was noted that the screw for the window in (R707's) bathroom was drilled horizontally through the frame and not vertically like most other windows. When sliding the window, the screw prevented movement beyond 6 inches. With more force the window could be lifted within the frame over the height of the screw and could then be opened wide enough to exit .The screen also had been removed and was discovered on the floor in (R707's) room. The window was found in a closed position. (R707) exited that window to the 2nd story ledge and closed the window behind him. The Administrator walked the 2nd story ledge and found no easy way down to the main level. It appears he somehow lowered himself to a grassy area to absorb the fall .He told the staff he 'fell'. It is unclear if his injuries were from lowering from the 2nd story ledge and/or falling while ambulating at night .The Maintenance Director immediately drilled a vertical screw in the bathroom window .The facility completed an Involuntary Transfer Form due to the high risk of harm (R707) poses to himself and the inability of the facility to prevent .The investigation showed that staff were unaware of his exiting via the window because it did not trigger door alarms or the Wanderguard (It should be noted that by 11/30/22, R707 had exited his room on 2 North two times through the window). Review of a handwritten and signed statement by Nurse 'N' revealed R707 was located R707 holding on to an apartment sign' at cross roads that included the main road the facility was located on and (street name) which was approximately a quarter mile north of the facility. It was documented in the statement that there was a moderate amount of blood noted to mouth, elbows, and knees and R707 was wearing a T-shirt and pants (It should be noted that the temperature on the night on 11/30/22 was approximately 32 degrees F) . On 12/7/22 at 10:17 AM, an interview was conducted with the DON. When queried about how R707 climbed out of the window on 11/30/22 after climbing out twice prior to that date on 11/10/22, the DON reported R707 was taken off of one-on-one supervision when he was moved to the COVID unit because nobody wanted to sit with a COVID positive resident for eight hours a day. The DON further explained there were only four other residents on the unit so they could not justify assigning a CNA to that unit and instead only staffed one nurse (Nurse 'J') on 11/30/22 afternoon shift. When queried about what could have been done to prevent R707 from escaping through the 2nd story window a third time on 11/30/22, the DON reported one-on-one supervision, but he received 15-minute checks. The DON further reported that R707 was able to lift the window over the screw in the bathroom window and open it to climb out. On 12/7/22 at 11:11 AM, an interview was conducted with the Administrator. When queried about the root cause of R707's elopements, the Administrator reported it was due to the screws in the window not preventing the window from opening. The Administrator reported that R707 did not make any elopement attempts while on one-on-one supervision between 11/11/22 and 11/29/22 and after checking the window in R707's room on 2 South after he was moved to the COVID unit we felt the screws were holding so we removed one-on-one supervision. Review of R707's hospital records indicated R707 arrived at the hospital on [DATE] at 9:51 PM and was admitted inpatient on 12/1/22. An ED (emergency department) Provider Note documented R707 reportedly 'escaped' and fell outside. Has done this in the past .He does report nonspecific pain when palpating his low back .R (right) elbow with skin tears .Final Impression: .T12 (12th thoracic - upper back - vertebrae in the spine) and L2 (second lumbar - lower back - vertebrae) Vertebral body compression fractures. Review of a facility policy titled, Elopement Policy dated 8/2022, revealed, in part, the following: This facility ensure that residents who exhibit wandering behavior and/or are at risk for elopement receive adequate supervision to prevent accidents and receive care in accordance with their person-centered plan of care addressing the unique factors contributing to wandering or elopement risk .adequate supervision will be provided to help prevent accidents or elopements . The Immediate Jeopardy began 11/30/2022, was identified on 12/8/22 at 8:00 AM, the Administrator was notified of the Immediate Jeopardy on 12/8/22 at 8:16 AM and a plan to remove the immediacy was requested. The surveyor confirmed the Immediate Jeopardy was removed on 12/8/22 based on the facility's implementation of an acceptable plan of removal as verified on-site by the survey team which included: -All current residents were reassessed for the need of one-on-one supervision on 12/8/2022 -Interdisciplinary Team (IDT) which includes Administrator, Director of Nursing, Infection Control Nurse, Wound Care Nurse, and clinical personal were educated by Regional Nurse Consultant on updated facility procedure about initiating and removing one-on-one supervision on 12/8/2022 -The facility will act to implement a new procedure for adding and removing one-on-one supervision which includes approval from the Regional Nurse Consultant/Designee and the Facility Medical Director by 12/8/2022. -Maintenance began the installation of anti-tamper screws with bumpers for windows in resident rooms and resident bathrooms in The Memory Care Unit and will be completed by 12/8/2022. Although the immediacy was removed the facility's deficient practice was not corrected and remained at a pattern with potential for more than minimal harm that is not immediate jeopardy due to sustained compliance that has not been verified by the State Agency.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00130505 and MI00132336 Based on observation, interview and record review, the facility fail...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00130505 and MI00132336 Based on observation, interview and record review, the facility failed to ensure an effective program to initiate and resolve grievances for two (R703 and R704) of five residents reviewed for grievances. Findings include: R703 On 12/7/22 at 9:03 AM, R703 was observed lying in her bed with the curtains pulled all the way around the bed. R703 was asked about care at the facility. R703 explained she had repeatedly asked for a different roommate because her roommate was disruptive and it made it hard for her to get her rest. When asked how long ago she had first asked, R703 explained it had been a couple of months. R703 was asked if she still had the same roommate. R703 said yes. Review of the clinical record revealed R703 was admitted into the facility on [DATE] with diagnoses that included: cerebrovascular disease, blindness left eye, and adjustment disorder with mixed anxiety and depressed mood. According to the Minimum Data Set (MDS) assessment dated [DATE], R703 was cognitively intact. R704 Review of a closed record revealed R704 was admitted into the facility on 7/21/22 with diagnoses that included: stroke, diabetes and heart failure. According to the MDS assessment dated [DATE], R704 was cognitively intact. Review of R704's progress notes revealed a Social Work note dated 6/17/22 at 11:16 AM that read in part, SW (Social Work) spoke with resident r/t (related to) incident that happened on 6/16/22 . SW filed grievance form. Will continue to follow up. No other progress notes pertaining to R704's grievance were found. On 12/7/22 at 9:57 AM, the Administrator was asked for grievances for R703 and R704. None were provided by the end of the survey. On 12/7/22 at 12:45 PM, the Director of Nursing (DON) was interviewed and asked if he was aware of R703's concern about her roommate. The DON explained he was aware and had talked to R703 about moving to another room, but R703 did not want to move. When asked about R704's concern, the DON explained he had been aware and it had been dealt with. When asked if there was any documentation that the concerns had been resolved, the DON explained he did not know. On 12/7/22 at 1:54 PM, the Administrator was interviewed and asked about grievances. The Administrator explained they had not been recording grievances on forms or keeping a grievance log. The Administrator was asked how the facility ensured residents' concerns were being addressed and/or resolved. The Administrator had no answer. Review of a facility policy titled, Investigations of Grievances dated 10/1/22 read in part, .This Facility has a formal grievance format for the resident to voice a grievance to the facility . The resident and/or residents' representative may voice any grievance or concern by speaking with a staff member or putting it in writing . The grievance whether given verbally or written to a staff member will be given to the Director of Nursing or Designee on duty . The Director of Nurses is responsible to ensure the proper investigation and follow-up is conducted . It is the responsibility of the Administrator as the designated grievance official for the facility to review each written grievance for proper investigation, follow-up and resolution. Resolution of the grievance will be relayed to the complainant upon completion. Grievance details will be kept for no less than 3 years from the date of the grievance decision .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure one resident (R705) had an effective representative to manage...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure one resident (R705) had an effective representative to manage their financial obligations of one resident reviewed for medically related social services. Findings include: On 12/7/22 a concern submitted to the state agency was reviewed that indicated the facility was not assisting the resident with Medicaid and that they had incurred a large financial balance as a result. On 12/7/22 the medical record for R705 was reviewed and revealed the following: R705 was initially admitted on [DATE] and had diagnoses including Dementia and Chronic obstructive pulmonary disease. A review of R705's MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 9/22/22 revealed R705 needed assistance from facility staff with their activities of daily living. R705's BIMS score (brief interview of mental status) was nine indicating moderately impaired cognition. A court document titled Order regarding appointment of guardian of incapacitated individual with a date of hearing of 2/9/22 was reviewed and indicated that Legal Guardian F (LG F) was appointed full legal guardianship of R705. A review of R705's census data revealed R705 had a payer source of private pay On 12/7/22 at approximately 12:26 p.m., Business Office Manager G (BOM G) was queried regarding the source of funding that was paying for R705's care in the facility. BOM G indicated that R705 was private pay and did not have any insurance coverage providing funding for their custodial care costs at the facility. BOM G was queried if R705 owed a balance at the facility and they indicated they did and that the balance for room and board totaled $111,835.77. BOM G was queried how R705's balance had accumulated that much and they explained that R705 had a legal guardian who had not completed any of R705's Medicaid applications to get them covered under Medicaid insurance. BOM G further explained LG F had not paid anything to the facility to cover R705's healthcare costs since they had been admitted and that R705 received been receiving social security that they facility had not been provided. BOM G also indicated that the facility had provided R705's legal guardian a Medicaid application to complete in October 2021 so that R705 could have insurance coverage for their stay, but that it had never been completed because the Department of Health and Human Services (the state department that processes Medicaid applications) needed financial information such as bank statements that R705's legal guardian never provided. BOM G reported that the facility has had issues of compliance with LG F pertaining to the financial needs of R705 for a long time and that they had recently sent a new copy of R705's admission contract to LG F to sign because they had never signed the admission contract. BOM G indicated that until LG F completes the Medicaid application, R705's balance owed to the facility will continue to increase. BOM G was queried why the facility had not advocated on behalf of R705 to obtain an effective representative who would fulfill the financial obligations of R705 such as completing the Medicaid application, signing the admissions agreement and paying the healthcare costs associated with R705's continued stay in the facility, and they indicated they did not know and that it was the responsibility of the Social Work department to address that. A review of R705's balance statement with a statement date of 12/1/2022 with a Payment Due Date of 12/15/2022 revealed R705's Balance due including all charges was $119,430.57. A review of R705's Progress notes in the medical record revealed the last progress note by the Social Services department was dated for 7/8/22 which revealed the following: SW (Social Worker) spoke with guardian about Medicaid application. When SW called guardian last time SW gave number to MDHHS (Michigan Department of Health and Human Services) and they advised guardian to reapply for Medicaid for her father. Today, SW gave guardian number to CMS (Center for Medicare/Medicaid Services) will continue to follow up.Futher review of the record did not reveal any documentation from the Social Services Department that pertained to assisting R705's representative with their financial obligations since July 2022. The last progress note from the Social Services department was dated 7/8/22. On 12/7/22 at approximately 3:47 p.m., Social Worker A (SW A) was queried regarding R705's representative failing to perform the duties of a representative such as completing the admissions contract, Medicaid application and paying the costs associated with R705's stay in the facility. SW A indicated the facility had been without a full time Social Worker for a few months and they were filling in approximately two days a week and were unaware that R705's representative had not been effective in meeting the financial needs of the resident. SW A was shown the court document indicating that LG F had been appointed the legal guardian in February 2022 and SW A indicated that R705 should have had their guardianship modified to assist R705 with getting a representative who could be effective in getting their financial obligations met. SW A was queried what department is responsible for resident advocacy including obtaining effective financial representation for an individual who was incapacitated and they indicated that it was the Social Services Department that would handle that need. On 12/7/22 at approximately 4:14 p.m., The facility Administrator was queried regarding the advocacy of R705 in the facility and the long history of lack of compliance with LG F pertaining to their financial duties as R705's representative. The Administrator indicated that they had taken over the facility a few months ago and that they had identified multiple areas such as guardianship and social services that needed to be improved. The Administrator was queried why the facility had not advocated in obtaining an effective legal representative for R705 and they indicated that moving forward they would have a plan to address the concern so that residents would have their basic financial needs met. On 12/8/22 a facility document titled Director of Social Work was reviewed and revealed the following: Job Summary: Under the supervision of the Administrator, the Director of Social Services is responsible for the planning, organizing, implementing, evaluating and directing of the Social Services program in accordance with current, federal, state regulations, industry best practices and uphold NASW (National Associate of Social Work) standards. Leads Social Work and Case Management staff in providing medially <sic> relates social services that assist the residents to attain or maintain the highest practicable physical, mental and psychosocial well-being, navigating the health care system. Responsible for coordination of discharge planning and case management .Essential Job Duties & Responsibilities: Guides facility staff in matters of resident advocacy, protection and promotion of residents' rights. Demonstrates management skills sufficient to oversee the organization of department staff, to allocate resources and to supervise interdisciplinary cooperation in the planning and implementation of individual resident plans of care. Responsible for implementation of Social Work & Case Management initiatives and training of policies and procedures that govern social services. Demonstrates working knowledge and ability to interpret and implement facility policies and procedures to staff. Demonstrates working knowledge of laws and regulations that influence provision of care and services in nursing facilities .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 3 life-threatening violation(s), 4 harm violation(s), $151,619 in fines, Payment denial on record. Review inspection reports carefully.
  • • 76 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $151,619 in fines. Extremely high, among the most fined facilities in Michigan. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Greenfield Rehab And Nursing Center's CMS Rating?

CMS assigns Greenfield Rehab and Nursing Center an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Michigan, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Greenfield Rehab And Nursing Center Staffed?

CMS rates Greenfield Rehab and Nursing Center's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 64%, which is 18 percentage points above the Michigan average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 61%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Greenfield Rehab And Nursing Center?

State health inspectors documented 76 deficiencies at Greenfield Rehab and Nursing Center during 2022 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 4 that caused actual resident harm, and 69 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Greenfield Rehab And Nursing Center?

Greenfield Rehab and Nursing Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by OPTALIS HEALTH & REHABILITATION, a chain that manages multiple nursing homes. With 105 certified beds and approximately 85 residents (about 81% occupancy), it is a mid-sized facility located in Royal Oak, Michigan.

How Does Greenfield Rehab And Nursing Center Compare to Other Michigan Nursing Homes?

Compared to the 100 nursing homes in Michigan, Greenfield Rehab and Nursing Center's overall rating (2 stars) is below the state average of 3.1, staff turnover (64%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Greenfield Rehab And Nursing Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Greenfield Rehab And Nursing Center Safe?

Based on CMS inspection data, Greenfield Rehab and Nursing Center has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Michigan. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Greenfield Rehab And Nursing Center Stick Around?

Staff turnover at Greenfield Rehab and Nursing Center is high. At 64%, the facility is 18 percentage points above the Michigan average of 46%. Registered Nurse turnover is particularly concerning at 61%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Greenfield Rehab And Nursing Center Ever Fined?

Greenfield Rehab and Nursing Center has been fined $151,619 across 5 penalty actions. This is 4.4x the Michigan average of $34,595. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Greenfield Rehab And Nursing Center on Any Federal Watch List?

Greenfield Rehab and Nursing Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.