The Villa at City Center

11700 East Ten Mile Road, Warren, MI 48089 (586) 759-5960
For profit - Corporation 152 Beds VILLA HEALTHCARE Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
16/100
#250 of 422 in MI
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

The Villa at City Center has received a Trust Grade of F, indicating significant concerns about the quality of care provided. With a state ranking of #250 out of 422 facilities in Michigan, they fall in the bottom half, and are #20 out of 30 in Macomb County, suggesting they are not a preferred choice locally. The facility's situation is worsening, having increased issues from 3 in 2024 to 4 in 2025. While staffing is relatively stable with a turnover rate of 35%, which is better than the state average, there is concerningly less RN coverage than 94% of facilities, meaning there may not be enough registered nurses available to catch potential problems. Additionally, there have been serious incidents, including a resident not receiving critical medications and monitoring, and a failure to protect a resident from unwanted sexual advances by another resident, highlighting both specific care issues and a need for improvement in resident safety.

Trust Score
F
16/100
In Michigan
#250/422
Bottom 41%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
3 → 4 violations
Staff Stability
○ Average
35% turnover. Near Michigan's 48% average. Typical for the industry.
Penalties
✓ Good
$59,157 in fines. Lower than most Michigan facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 18 minutes of Registered Nurse (RN) attention daily — below average for Michigan. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
46 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2024: 3 issues
2025: 4 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (35%)

    13 points below Michigan average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

3-Star Overall Rating

Near Michigan average (3.1)

Meets federal standards, typical of most facilities

Staff Turnover: 35%

11pts below Michigan avg (46%)

Typical for the industry

Federal Fines: $59,157

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: VILLA HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 46 deficiencies on record

2 life-threatening 2 actual harm
Jan 2025 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to complete assessments to determine need for bed rails ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to complete assessments to determine need for bed rails for one resident (R24) of one residents reviewed for bed rails. On 1/06/25 at 9:12 AM, R24 was observed lying in bed watching television with bilateral bed rails up on each side of the bed. On 1/07/25 at 11:07 AM, R24 was observed laying in bed with the bilateral bed rails up on each side of the bed. R24 was asked why there were rails on the bed and R24 shrugged shoulders and stated they keep me safe. A review of R24 medical record revealed R24 was admitted on [DATE] with multiple diagnosies including muscle weakness, type II diabetes mellitus with diabetic peripheral angiopathy with gangrene, and artherosclerosis of native arteries of extremities with gangrene right leg. A review of R24's Minimum Data Set (MDS) assessment dated on 10/2/2024 revealed a Brief Interview of Mental status (BIMS) assessment of 06 indicating moderate cognitive impairment. Further review of R24's medical records revealed no documentation of a physician's order, a bed rail assessment, a bed rail care plan, or signed consent for the use of the bilateral bed rails. Per medical record, R24 signed onto hospice services on 9/26/24 and recieved the hospital bed with bed rails on 10/25/24. On 1/08/25 at 1:25 PM, an interview was held with the Director of Nursing (DON). The DON confirmed there was no assessment for the use of the bed rails. When asked about the expectation of bed rails, DON stated,I would expect that every resident would have bed rails per policy guidelines. On 1/8/25, the Nursing Home Administrator (NHA) at 1:50 PM also confirmed there was no consent or documentation for the bed rail use. A review of the policy titled, Bed Rail Device Guide dated 11/28/17 revealed the following, the practice of this facility to identify and reduce safety risks and hazards commonly associated with bed rail use. A duo-faceted approach will be used to achieve sustainable quality outcomes, including 1) regular bed maintenance and 2) individual bed rail evaluations. In response to the requirement of providing for a safe, clean, comfortable, and homelike environment, the facility ' s regular maintenance program will include regular inspection of all bed systems (e.g. rails (positioning bars), frames, and mattresses, and operational components) to ensure they are clean, comfortable, and safe. The facility will also ensure individual resident bed rail evaluations are performed on a regular basis. Individual bed rail evaluations will include data collection analysis and determination of potential alternatives to bed rail use. When bed rail(s) are deemed necessary and appropriate, the facility will provide education to resident or resident ' s representative pertaining to the risk and benefits of bed rail use. The facility's priority is to ensure safe and appropriate bed rail use.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure medications and supplies were discarded when expired in two of two medication carts and one of one medication storage r...

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Based on observation, interview, and record review the facility failed to ensure medications and supplies were discarded when expired in two of two medication carts and one of one medication storage room. Findings include: On 1/07/25 at 8:44 AM, a review of the medication cart on the low side of two east unit with Licensed Practical Nurse (LPN) B revealed an expired bottle of cranberry supplement with an open date of 10/23. On 1/07/25 at 9:00 AM, a review of the medication cart on the high side of the two west unit with LPN C revealed a bottle of aspirin with an expiration date of 9/5/24. On 1/8/25 at 9:30 AM, a review of the medication storage room on the two west unit with LPN D revealed an expired tube of Silvadene cream dated 2022 and an IV (intravenous) start kit with an expiration date of 5/23. On 01/08/25 at 11:44 AM, the Director of Nursing (DON) explained pharmacy staff is supposed to come monthly to stock items and throw out expired meds. The DON also explained the nursing staff should check the medication carts weekly for expired medications. A review of the facility's policy titled Storage of Medications revealed the following: The facility shall store all drugs and biologicals in a safe, secure, and orderly manner . 4. The facility shall not use discontinued, outdated, or deteriorated drugs or biologicals. All such drugs shall be returned to the dispensing pharmacy or destroyed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure meals were served at a preferred and palatable temperature for one resident (R80) and four of eight confidential group...

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Based on observation, interview, and record review, the facility failed to ensure meals were served at a preferred and palatable temperature for one resident (R80) and four of eight confidential group residents reviewed for food palatability. Findings include On 01/06/25 at 10:02 AM, R80 was observed in room watching television. When asked about concern, R80 stated the food was often cold at meals. R80 stated the sausage for breakfast that morning was cold. On 01/07/25 at 09:30 AM, R80 was observed eating breakfast in the room. When asked about the meal, R80 stated it was cool but better than the previous day. On 1/07/25 at 2:00 PM, a confidential group meeting was conducted with a group of eight facility residents. The group members were asked about food palatability at the facility and four of the eight group residents indicated the food was frequently cold when it was served to them. On 1/08/25 at 12:50 PM, a lunch tray from second floor East food cart and tested by the Dietary Supervisor. The lunch tray foods tested as follows: Half of a baked potato-110.7 Degrees Fahrenheit, Glazed carrots -101.8 Degrees Fahrenheit, Baked ham -90.1 Degrees Fahrenheit. On 1/8/25 at 1:00 PM, during an interview with the Dietary Service Director (DSD) they confirmed the temperature of the tray was cool, and that food temperatures should be at least 110 to 120 Degrees Fahrenheit upon reaching the residents. A facility policy titled, Food Palatability - Hot Food Temperatures was reviewed and documented the following, The healthcare community prepares and serves food and beverages that are palatable, attractive and at safe and appetizing temperature. Hot foods will be held at or above 135 Degrees Faranheit.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain the kitchen in a sanitary manner. This defic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain the kitchen in a sanitary manner. This deficient practice had the potential to affect all residents that consume food from the kitchen. Findings include: On 1/6/25 between 9:00 AM-9:30 AM, during an initial tour of the kitchen with Certified Dietary Manager (CDM) E, the following items were observed: At the hand washing sink near the dish machine room, there was no hand washing signage, no paper towels, and no liner in the trash can. CDM E confirmed the lack of signage, towels and liner. According to the 2017 FDA Food Code section 6-301.12 Hand Drying Provision, Each handwashing sink or group of adjacent handwashing sinks shall be provided with: (A) Individual, disposable towels;. According to the 2017 FDA Food Code section 6-301.14 Handwashing Signage, A sign or poster that notifies food employees to wash their hands shall be provided at all handwashing sinks used by food employees and shall be clearly visible to food employees. In the walk-in cooler, there was a pan of sloppy [NAME] meat with a use-by date of 1/4. CDM E discarded the meat mixture. According to the 2017 FDA Food Code section 3-501.17: Ready-to-eat, potentially hazardous food prepared and held in a food establishment for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded when held at a temperature of 41 degrees Fahrenheit or less for a maximum of 7 days. Refrigerated, ready-to- eat, potentially hazardous food prepared and packed by a food processing plant shall be clearly marked, at the time the original container is opened in a food establishment and if the food is held for more than 24 hours, to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded, and: (1) The day the original container is opened in the food establishment shall be counted as Day 1; and (2) The day or date marked by the food establishment may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on food safety. The grates of the vent hood were soiled with grease buildup. CDM E stated the grates would be cleaned right away. According to the 2017 FDA Food Code section 4-602.13 Nonfood-Contact Surface, Nonfood-contact surfaces of equipment shall be cleaned at a frequency necessary to preclude accumulation of soil residues. The handwashing sink near the 3 compartment sink, was blocked with carts and was not accessible. According to the 2017 FDA Food Code section 5-205.11 Using a Handwashing Sink, 1. (A) A HANDWASHING SINK shall be maintained so that it is accessible at all times for EMPLOYEE use. Pf The ice scoop holder located in the ice machine room on the 2nd floor was observed with black debris on the bottom inside surface. CDM E stated the holder would would cleaned right away. According to the Food & Drug administration (FDA) 2017 Model Food Code, Section 3-304.12 In-Use Utensils, Between-Use Storage, During pauses in food preparation or dispensing, food preparation and dispensing utensils shall be stored: .(E) In a clean, protected location if the utensils, such as ice scoops, are used only with a food that is not potentially hazardous (time/temperature control for safety food) . There was an unlabeled, uncovered pitcher with a white powder substance, stored on a shelf near the oven. According to the 2017 FDA Food code section 3-302.12 Food Storage Containers, Identified with Common Name of Food, Except for containers holding FOOD that can be readily and unmistakably recognized such as dry pasta, working containers holding FOOD or FOOD ingredients that are removed from their original packages for use in the FOOD ESTABLISHMENT, such as cooking oils, flour, herbs, potato flakes, salt, spices, and sugar shall be identified with the common name of the FOOD.
Aug 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00146289. Based on interview and record review, the facility failed to ensure the resident's ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00146289. Based on interview and record review, the facility failed to ensure the resident's responsible party was informed of skin changes for one resident (R901) of three residents reviewed for skin management. Findings include: A review of the skin observation dated 06/18/24 at 1926 (7:26 PM) documented, Does the resident have any new skin issues? The yes box was checked. The form identified the right buttock as an open area and the left as excoriation (rash like area of skin disruption). Measurements for the areas were not included or documented. The observation and related progress note did not indicate the responsible party was notified. A review of the progress note for R901 dated 06/20/24 by Wound Care Nurse, Licensed Practical Nurse (LPN) A revealed, Writer alerted by (midnight) MN (certified nursing assistant) CNA regarding new skin impairment observed during (activities of daily living) ADL care. It was noted that the resident has a new skin impairment observed to sacrococcyx/bilateral buttocks. Treatment initiated and rendered to affected area. Resident has pain medication in place to aid in healing and comfort as needed. Resident repositioned for comfort with bed in lowest position and call light within reach. Wound care will continue to follow and treat as indicated. Notification to the responsible party was not documented. A review of the treatment record for June 2024 documented wound treatments to the right lateral calf 06/04 to 06/30/24 and the sacrococcyx/bilateral buttocks 06/20 to 06/30/24. The treatment record for July 2024 documented treatments to the right lateral calf, sacrococcyx/bilateral buttocks and the right foot. A skin observation note dated 07/29/24 documented wounds to the right knee, left knee, right lower leg, right heel, left ankle, and sacrum. On 08/14/24 at 11:18 AM, the Director of Nursing (DON) was asked about quality assurance meetings and reported that infections, falls, wound care and skin management are review at the daily risk meetings. On 08/14/24 at 11:34 AM, the responsible party (RP) was asked about their knowledge of the wound to the buttocks and reported R901 had seven wounds now and they had only been aware of one, a leg wound. The RP reported they were not made aware of the buttock and sacral wound until 7/14/24 when the resident was at the hospital. They also noted the leg wound had become larger. The RP also denied having received any updates on any wounds or a copy of the care plan. The RP reported someone visited R901 approximatley two or three times a week. On 08/14/24 at 5:20 PM the wounds were reviewed with the DON. The DON acknowledged the RP of R901 should have been notified of the buttocks wounds. It was noted that documentation of the RP's notification was requested and documentation of the sacral wound assessments prior to 7/10/24 was requested. On 08/16/24 at 6:18 PM, the Administrator brought in care conference notes dated 07/01/24 and confirmed the note did not specifically address the RP was notified of the wound to the sacrum and updated accordingly with wound changes until notification on 07/10/24 per a progress note. R901 was subsequently hospitalized on [DATE] for the change in condition, infection and wounds. Documentation of notification to the RP about the initial buttocks wound and subsequent wound changes was requested but not received prior to survey exit. A review of the record for R901 revealed R901 was admitted into the facility on [DATE]. Diagnoses included Dementia, Chronic Kidney Disease, and High Blood Pressure. The Minimum Data Set (MDS) assessment dated [DATE] documented moderate to severely impaired cognition, functional range of motion limitations to one upper and both lower extremities and substantial/maximal assitance to roll left and right, sit up in bed, bathing and personal hygiene. A review of the policy titled, Change in a Resident's Condition or Status dated 06/29/21 revealed, Our facility shall promptly notify the resident, consult with his or her Attending Physician, and notify, consistent with his or her authority, the resident representative(s) of changes in the resident ' s medical/mental condition and/or status (e.g., changes in level of care, billing/payments, resident rights, etc.) .Unless otherwise instructed by the resident, the Nurse Supervisor/Charge Nurse will notify the resident ' s representative when: There is a significant change in the resident ' s physical, mental, or psychosocial status .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00146289. Based on observation, interview, and record review, the facility failed reposition...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00146289. Based on observation, interview, and record review, the facility failed reposition a dependent resident while in bed for one resident (R902) of three reviewed for skin management resulting in the re-opening of a sacral wound. Findings include. On 08/14/24 at 8:45 AM, 10:50 AM, 11:10 AM, R902 was observed to be on their back in bed. The arms were to the sides and the legs were crossed at the feet. Large puffy green boots which covered the foot and ankle were in place on both feet. R902 was dressed in a hospital style gown and the head of the bed was up around 45-60 degrees. No pillow, wedge or other device was observed to off load pressure from the back and buttocks area. At 1:15 PM, a staff member was observed standing at the left side of the bed assisting R902 to eat. The head of the bed was up 45-60 degrees, with R902 on their back in bed without any offload devices at the sides. At 3:44 PM, the head of the bed was lower around 30-45 degrees and R902 was on their back in bed arms to the sides, without a device to off load pressure at the sides. On 08/14/24 at 3:48 PM, Certified Nursing Assistant (CNA) D reported R902 required total care and need help to eat, bath and to be change when incontinent. CNA D reported You have to move (R902). (R902) does not move themselves, observed resident (themselves). R902 was observed with CNA D and noted without pillows or devices to the sides to off load pressure. On 08/14/24 at 4:50 PM, a skin observation was conducted with Lincensed Practical Nurse (LPN) E. Observation of the coccyx/tailbone area revealed a nickel to quarter size area of non intact skin. The distal end was loose and the base of the wound area appeared as a dusky purple to pink color. On 08/14/24 at 5:20 PM, the Director of Nursing (DON) acknowledged the concern for the repositioning of R902. On 08/14/24 at 6:06 PM, Wound Care Nurse LPN C reported staff would be re-educated on the need to reposition resident per the plan of care. A review of the record for R902 revealed, R902 was admitted into the facility 04/01/19. Diagnoses included Dementia, Contracture and Depression. A review of the Minimum Data Set (MDS) assessment dated [DATE] documented severely impaired cognition and the need for substantial/maximal assistance to roll left and right, and sit up in bed. R902 was documented as dependent for personal hygiene, bathing, dressing and toileting hygiene. The has potential for impairment to skin integrity care plan initiated 09/13/22 documented, .Apply barrier cream per facility protocol to help protect skin from excess moisture .use wedge to improve positioning . The has actual impairment to skin integrity care plan initiated 09/13/22 and last updated 03/12/24 documented, .assist with reposition frequently while in bed . A review of the facility policy titled, Skin Management Guidelines dated 11/28/17 revealed, Purpose: To ensure residents that are admitted to the facility are evaluated to determine appropriate measures to be taken by the interdisciplinary care team to determine appropriate measures and individualized interventions to prevent, reduce and treat skin breakdown. It is the practice of this facility to properly identify and evaluate residents whose clinical conditions increase the risk for impaired skin integrity, and pressure ulcers; to implement preventative measures; and to provide appropriate treatment modalities for wounds according to industry standards of care .Interventions for prevention, removing and reducing predicting factors and treatment for skin may include: Pressure redistribution surface for bed and seating surfaces: Specified through clinical evaluation and determination. Adaptive equipment and seating to support and encourage correct anatomical alignment. Elevating heels: For residents that cannot turn and reposition themselves. For residents that have diminished sensory perceptions of the lower extremities that may affect and independent ability to turn, reposition and off load pressure. Offloading devices may vary, may include pillows and should be selected based on resident comfort and positioning needs .
Jan 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

This citation pertains to Intake MI00141837. Based on interview and record review, the facility failed to hold a medication per physician order for one resident (R700) out of one reviewed for physicia...

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This citation pertains to Intake MI00141837. Based on interview and record review, the facility failed to hold a medication per physician order for one resident (R700) out of one reviewed for physician orders. Findings include: A review of the medical record revealed that R700 admitted into the facility on 3/27/2022 with the following diagnoses, Dysphagia and Weakness. A review of the Minimum Data Set assessment revealed a Brief Interview of Mental Status score of 10/15 indicating an impaired cognition. R700 also was also dependent for transfers and bed mobility. A review of the progress notes revealed the following, Date:12/31/2023 at 15:27 PM (3:27 PM) .Upon doing wound care resident sacral wound started to bleed. Writer applied pressure and it stopped and then started again upon doing patient care but this time there was a significant amount of bright red blood noted coming from wound. Pressure has been applied and there has been no blood noted since. [Physician] has been informed and [they] ordered to hold Eliquis (anticoagulant) for 48 hours and if bleeding was to continue to send resident to hospital for evaluation. Wound consult has been put in. W/C (will continue) to monitor and with plan of care. A review of the physician orders revealed the following, Order: Eliquis .Directions: Give one tablet via peg-tube two times a day for DVT (Deep Vein Thrombosis) .Start Date: 12/11/2023 .End Date: 1/17/2024. Administrative Orders: Date:12/31/2023 15:33 (3:33PM) .Type: Hold .Notes: Bleeding from wound. A review of the Medication Administration Record (MAR) for December and January revealed that R700 received Eliquis on the following days: 12/31/2023 at 9:00 AM and 9:00PM, 1/1/2024 at 9:00 AM and 9:00 PM, 1/2/2024 at 9:00 AM. R700 was then sent to the hospital on 1/2/2024. On 1/31/2023 at 3:50 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that when a nurse gets a verbal hold order from an physician then they should put it in (name of electronic medical record system) as an hold order and then document the conversation and order as well. The DON confirmed that the Eliquis was supposed to be held per the progress note. The DON confirmed the nurse did call them about the medication and informed them that they would be putting the Eliquis on hold but did not say for how long. The DON did not know why the Eliquis was not held nor see any notes in the record. A review of a facility policy titled, Medication Monitoring and Management did not address following a physician's hold order.
Oct 2023 13 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00138808 and M100139419. Based on observation, interview and record review, the facility fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00138808 and M100139419. Based on observation, interview and record review, the facility failed to ensure that one (R8) of seven residents reviewed was treated with dignity, resulting in the resident experiencing feelings of depression and hopelessness regarding their potential for improved independence and increased socialization. Findings Include: Review of the facility record for R8 revealed an admission date of 02/28/23 with diagnoses that included Multiple Sclerosis, Paraplegia, Major Depressive Disorder and Stage IV (full thickness skin and tissue loss with exposed dermis, adipose (fat) tissue and various underlying structures) Sacral Pressure Ulcer. The Minimum Data Set (MDS) assessment dated [DATE] indicated R8 required primarily Total/Maximum level assistance for transfers, mobility and bathing/dressing. The Brief Interview for Mental Status (BIMS) assessment score of 14/15 indicated intact cognition. On 10/23/23 at 11:03 AM, during initial resident screening R8 expressed concern that they could not use their power wheelchair. R8 reported that they are occasionally assisted into a lounge style chair and that they do not use a manual wheelchair. R8 reported that they own a power wheelchair and they hoped to be able to use it in the facility in order to be more independently mobile and not so isolated in their room. When asked if they had discussed this issue with the facility R8 reported that they asked Licensed Practical Nurse (LPN) C about it and LPN C stated that they couldn't have their power wheelchair because We can't have you running people over in here. On 10/24/23 at 12:15 PM, after being provided with additional information regarding the rationale for currently avoiding electic wheelchair use was related to their wound healing, R8 was asked about LPN C stating we can't have you running people over in here. R8 stated I thought it was disrespectful you know, after I had used the chair for a long time. If I was going to run someone over I would have to do it on purpose, not because I'm not safe. It made me feel like, as far as they are concerned, I'm just going to be stuck in this bed as long as I'm here. The thing about me needing to have my wound healed before I sit up a lot makes sense. I don't know why [LPN C] couldn't have said that. It would give me some hope or a goal. On 10/25/23 at 11:25 PM, R8 reported that LPN C came to them yesterday (10/24/23) after this surveyor had left the room from speaking with them and asked them what the surveyor was asking and what R8's responses were to the surveyor. On 10/25/23 at 12:36 PM, R8 was interviewed regarding their report that LPN C was asking them what was discussed with this surveyor and R8 stated It bothered me, I didn't feel like they had any right to ask me about that and it was uncomfortable because I didn't know if I was supposed to be saying anything about that. When I told [LPN C] that we talked about my wheelchair [LPN C] said That's not up to him. On 10/25/23 at 1:00 PM, the facility Administrator (NHA) was asked about staff questioning a resident about their interactions with the surveyor and the NHA stated It is inappropriate, that shouldn't happen. On 10/25/23 at 3:10 PM, the facility Director of Nursing (DON) reported that it was not appropriate for staff to question a resident regarding their interaction with a surveyor. Regarding the incident of the staff member stating we can't have you running people over in here the DON stated that's insensitive, it shouldn't be addressed that way. The DON reported that after the issue of the discussions between R8 and LPN C were brought to the NHA's attention and investigated, LPN C acknowledged to the DON that the alleged interaction took place. Review of the facility policy titled Resident Rights dated 11/28/17 includes, under the heading Respect, Dignity and Self-Determination, the entry [resident has] The right to be treated with respect and dignity. The undated addendum facility policy titled Dignity includes the following entry: It is the policy of this facility to assure residents are treated in a manner that preserves the resident's dignity and promotes a quality life experience. PROCEDURE: 1. All residents will be treated with respect.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected 1 resident

This citation pertains to Intake MI00138776. Based on interview and record review, the facility failed to conduct quarterly care conferences for one resident (R67) out of one reviewed for care plannin...

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This citation pertains to Intake MI00138776. Based on interview and record review, the facility failed to conduct quarterly care conferences for one resident (R67) out of one reviewed for care planning, resulting in the guardian not being involved in the plan of care. Findings Include: A review of Intake MI00138776 revealed the following, As [R67] legal guardian and [family member], I am the first point of contact, and I was not notified of any health concerns [R67] was having . A review of the medical record revealed that R67 readmitted into the facility on 1/7/2023 with the following diagnoses, Dysphagia and Alzheimer's Disease. Further review of the Minimum Data Set assessment revealed a Brief Interview for Mental Status score of 99, indicating that R67 was unable to complete the assessment. R67 also required extensive two person assist with transfers and limited one person assist with bed mobility. Further review of the medical record did not reveal any care conference notes and none were provided by end of survey. On 10/25/2023 at 11:07 AM, an interview was conducted with Social Service Director (SSD) A. SSD A stated that care conferences are done on admission, quarterly, and at resident/family request. The SSD A stated that care conferences were not being completed as they should prior, however they are on a schedule now and being completed. SSD A stated that they were newer to the company and did not have an explanation as to why R67 did not have a care conference. On 10/25/2023 at 2:13 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that they talk about care conferences in the morning meetings, and they know they need to be completed at admission, quarterly, and at resident request. The DON stated that as they will be more involved in care conferences and ensuring that they are being completed and nursing be involved. On 10/25/2023 at 1:30 PM, a Quality Assurance and Performance Improvement (QAPI) meeting was conducted with the Nursing Home Administrator (NHA). The NHA stated that it was identified that care conferences were not being completed consistently prior to their arrival. The NHA stated that they now obtain a list and ensure that they are being followed through and scheduled. The NHA stated that they are improving on the process. A review of a facility policy titled, Care plan Standard Guideline noted the following, .8. The care plans will be reviewed and revised at the care conference in collaboration with the resident and /or resident representative.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake: MI00140274. Based on interview and record review, the facility failed to operationalize polici...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake: MI00140274. Based on interview and record review, the facility failed to operationalize policies and procedures by notifying the resident's representative and physician of a fall in a timely manner for one resident (R387) of one reviewed for notification resulting in, the resident's representative and physician being unaware, and the inability to participate and make medical decisions regarding care and treatment. Findings include: A review of R387's medical record revealed that they were admitted into the facility on [DATE] with diagnoses that include Cerebral Infarction, Hypertension, Dysphagia and Dementia. Further review of R387's medical record revealed that they were severely cognitively impaired, and required extensive to total dependence on staff for Activities of Daily Living. A review of R387's medical record revealed the following late entry progress notes entered on 10/12/23 from a fall that occurred on 10/5/23: 10/5/2023 23:00 (11:00pm) SBAR (situation background, assessment, recommendation) - Fall Late Entry: Situation: [R387] had a fall. The fall was un-witnessed. resident was observed sitting on the floor next to [their] bed .Resident has NO injury. No pain is noted. Neurological changes are NOT noted. Response: [blank] Request: [blank] Recommendations: [blank] Recommendation/Response: Facility fall protocol. Further review of R387's progress notes did not reveal that the resident's responsible party had been contacted following the fall, and a review of the Incident and Accident report dated 10/5/23 indicates that the resident's physician was contacted on 10/11/23 at 2:28pm regarding the fall. Further review of R387's progress notes revealed the following: 10/13/202313:30 (1:30pm). Health Status Note Text: Patient was sent to [local hospital]at approx.(approximately) around 1:30pm accompanied by two EMT (emergency medical technician) via stretcher. Patient was sent out by MD (medical doctor) for a CAT scan post fall. Patient is very lethargic and family was concern about [them] due to this not being her normal. On 10/25/23 at 2:56 PM, the Director of Nursing (DON) was asked for her expectations for staff following a fall of a resident. She explained the fall policy, and indicated that her expectation is for staff to contact the resident's doctor, responsible party, and the DON. A review of the facility's Fall Evaluation Safety Guideline revealed the following, Purpose: To consistently identify and evaluate residents at risk for falls and those who have fallen to treat or refer for treatment appropriately and develop an organization-wide ownership for fall prevention .Facility staff across all departments together with resident representatives and residents provide resourceful information with individualizing care and approaches .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Transfer (Tag F0626)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to readmit or document reason for readmission to the facility followin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to readmit or document reason for readmission to the facility following a hospitalization, for one sampled resident (R187) of three residents reviewed for hospitalization, resulting in dissatisfaction in care and a transfer to another facility. Findings include: On 10/23/23 at 9:38 AM, during initial tour R187 was interviewed and stated, I am happy to be back here. They said I couldn't come back when I was in the hospital. R187 further explained that they went out to the hospital and was not allowed to return to this facility. R187 was not sure what happened but was told by the hospital that they had a Covid outbreak. R187 explained that when it was time for discharge from the hospital the facility did not allow them to come back to their bed and was transferred to a sister facility. R187 was asked when this happened and stated, about 3 weeks ago. A review of R187's medical record revealed, R187 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnosis of Non-St Elevation Myocardial Infarction. A review of R187's five day admission Minimum Data Set (MDS) assessment dated [DATE] revealed, R187 with an intact cognition and required extensive assistance by staff to complete activities of daily living. A review of R187's progress notes revealed, 10/2/2023 19:07 (7:07 PM) Discharge/Transfer Summary Note Text: Around 6 in the evening Resident start having complaints of chest pain. Resident states having the feeling of 'tightness and aching pain in the middle of [R187's] chest radiating up to the left side of [R187] chest and left side of shoulder.' and rates pain as 8 out of 10. Writer administered 3 doses of nitro (nitroglycerine) in a total of 15 minutes with no relief of chest pain along with 1 tablet 81 mg (milligram) aspirin. Resident had persistent chest pain with no relief after attempts of PRN (as needed) medication being administered. After 15 minutes of no relief, writer contacted physician and provided physician with information regarding patient of medication administration and most recent vital signs . Physician ordered writer to send Resident out to hospital. Writer sent resident out via 911 emergency, notified responsible party . and interim Director of Nursing (DON) . Paramedics arrived approx. (approximately) 7:07 pm; Writer sent patient out with medication orders summary and face sheet. Resident was sent to [local hospital]. Continued review of R187's medical record noted an electronic form Transfer to Hospital revealed, section documents sent, checked as given to resident were a Face sheet and Current medication list or MAR. Not checked was bed hold. On 10/25/23 at 8:56 AM, during the infection control task the DON was asked about the Covid outbreak that was reported to R187. The DON explained, the facility did not have a Covid outbreak during that time but did not have a bed for the resident. The Nursing Home Administrator was present and was asked if R187 was gone more than 10 days from the facility. The NHA stated No. and explained they had moved some residents around in the facility and R187's bed was no longer available. The NHA was asked if R187's bed hold was honored and if R187 should have been allowed back to the facility, the NHA explained that R187 should have been allowed back to this facility. A review of the facility's policy titled, Bed Hold and Return Guideline dated, 4/25/2019, noted, Purpose: It is the practice of that residents who were transferred to the hospital or go on a therapeutic leave are provided with written information about the State ' s bed hold duration and payment amount before the transfer. Additionally, this facility permits residents to return to the facility after hospitalization or therapeutic leave if their needs can be met by the facility, they require the services provided by the facility and they are eligible for Medicaid or Medicare covered serves or services covered by another payer. Residents and their representative will be provided with bed hold and return information at admission and before a hospital transfer or therapeutic leave. The facility will maintain in contact with the resident and representative while the resident is absent from the facility and arrange for their return if appropriate .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement care planned interventions for two resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement care planned interventions for two residents (R11 and R9) out of four reviewed for care plans, resulting in the increased potential for accidents, hazards and unmet care needs. Findings Include: R11 On 10/24/2023 at 9:00 AM, R11 was observed eating breakfast. R11's ticket noted that they were supposed to have a disposable set-up. R11 was observed with a regular plate and silverware. On 10/24/2023 at 12:29 PM, R11 was observed eating lunch with a regular plate and silverware. A review of the medical record revealed that R11 admitted into the facility on 1/4/2022 with the following diagnoses, Cerebral Infarction and Dysphagia. Further review of the Minimum Data Set assessment revealed a Brief Interview for Mental Status score of 6/15 indicating impaired cognition. R11 also required one-to-two-person extensive assistance with bed mobility and transfers. Further review of the care plan revealed the following, Focus: I am at nutritional risk r/t (related to) CVA (Cerebrovascular Accident), dysphagia, dementia (PO (by mouth) intakes may vary with disease process), depression, T2DM (Type 2 Diabetes Mellitus) .I require 1:1 feeding assistance. Interventions .Plastic/disposable dishware, spill proof cup, scoop plate) 1:1 feed. On 10/24/2023 at 1:14 PM, an interview was conducted with Dietary Manager (DM) B. DM B stated that disposable set-up on the dietary ticket means that R11 should have paper products, such as a disposable container. DM B stated that they were going to look into why R11 did not have paper dishware. On 10/25/2023 at 2:16 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that R11 is supposed to have disposable dishware due to R11 throwing plates and all types of things. R9 On 10/23/23 at 11:54 AM, R9 was observed in bed and asked about their stay in the facility. The resident was extremely hard of hearing and as a result, the surveyor had to type out questions for the resident to read and respond. R9 explained that they were missing their hearing aids which had gone missing for several weeks, and believes that they may have gotten wrapped up in their linen or possibly thrown away. A review of R9's medical record revealed that they were admitted into the facility on [DATE] with diagnoses that include Acute Respiratory Failure, Chronic Kidney Disease, and Irritable Bowel Disease. Further review of their Quarterly Minimum Data Set assessment dated [DATE] revealed that they had a Brief Interview for Mental Status score of 12/15 indicating an intact cognition, and required extensive assistance for Activities of Daily Living. Further review of the medical record revealed a care plan that did not address the resident's hearing loss or use of hearing aids. A review of R9's medical record revealed the following progress notes addressing R9's hearing and hearing aids: 6/5/2023 17:38 (5:38pm) Social Service Note Text: Resident inquired about hearing aids, writer reached out to [audiology company], submitted a physician order and uploaded into resident chart. Resident will be added to the list for June Audiology visit. Writer will continue to monitor and assist. 6/19/2023 14:53 (2:53pm) Health Status Note Text: Resident's [family member] picked up hearing aid to take it to be fixed. 6/28/2023 13:02 (1:02pm) Social Service Note Text: Writer sent an email request from [insurance] for resident to see the Audiologist. A review of R9's Quarterly Minimum Data Set assessment dated [DATE] revealed that the resident's hearing was adequate, and that during the hearing assessment, Hearing aid or other hearing appliance used was coded as No. On 10/25/23 at 11:08 AM, Social Worker A was asked about R9's missing hearing aids, and she explained that she just learned about the hearing aids last week and that the resident had been placed on the list to be seen by the audiologist. On 10/25/23 at 2:56 PM, the Director of Nursing (DON) was asked about R9's care plan not addressing their hearing loss, and she explained that the resident's hearing loss should be included in their care plan. A review of a facility policy titled, Care plan Standard Guideline noted the following, Comprehensive Careplan The facility must develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident ' s medical, nursing and mental and psychosocial needs that are identified in the comprehensive assessment 4. Interventions should be specific to reflect the specific goal. The intervention should be individualized to the resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00138808 and MI00140274. This citation has two deficient practice statements. Based on obse...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00138808 and MI00140274. This citation has two deficient practice statements. Based on observation, interview, and record review, the facility failed to provide 1:1 feeding assistance for two resident (R11 and 81) out of three reviewed for meal assistance, resulting in the potential for aspiration and inadequate food intake. Findings Include: R11 On 10/24/2023 at 9:00 AM, R11 was observed eating breakfast. R11's meal ticket noted 1:1 assistance in red and bolded. R11 was observed sitting up, eating breakfast without staff assistance. On 10/24/2023 at 12:29 PM, R11 was observed eating lunch without staff assistance. A review of the medical record revealed that R11 admitted into the facility on 1/4/2022 with the following diagnoses, Cerebral Infarction and Dysphagia. Further review of the Minimum Data Set assessment (MDS) revealed a Brief Interview for Mental Status score of 6/15 indicating impaired cognition. R11 also required one-to-two-person extensive assistance with bed mobility and transfers. Further review of the care plan revealed the following, Focus: [R11] has ADL (Activities of Daily Living) self-care performance deficit r/t [related to] Dementia, Disease Process (Schizophrenia) . Interventions .Eating: The resident requires 1 to 1 assist for all meals, assure [R11] finishes meal. Further review of physician orders revealed the following, Ordered: 2/7/2023. Order: 1:1 feed with meals, three times per day. Status: Active. On 10/24/2023 at 1:14 PM, an interview was conducted with Dietary Manager (DM) B. DM B stated that if 1;1 feeding assistance was on R11's meal ticket, that means that they are supposed to be fed by staff. On 10/25/2023 at 2:16 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that their expectation with 1:1 assistance is that someone is always with them during a meal and feeding them. On 10/25/2023 at 1:30 PM, a Quality Assurance and Performance Improvement (QAPI) meeting was held with the Nursing Home Administrator (NHA). The NHA stated that their expectation for meal assistance is that all management comes out to assist during mealtime. They expect that the Certified Nursing Assistants will feed residents while trays are being dispersed. R81 On 10/23/23 at 10:09 AM, a Concerned Person reported that the staff places R81's food in their room and it sits there, and they have to be reminded to feed R81. They stated that at times the meal is the wrong meal. R81 is on a puree diet, and they don't always bring the correct food consistency. On 10/24/23 at 8:43 AM, R81 was observed in bed laying with their back towards the wall, along the wall was their over bed table with a breakfast tray on it. The delivery time was unknown. On 10/24/23 at 8:49 AM, the tray remained on the over bed table. The plate was covered, the food was observed to be untouched. Staff were observed passing other meal trays to other residents during this time. On 10/24/23 at 8:58 AM, a staff person was observed in R81's room preparing to feed R81. The food temperature was taken at this time. The plate was observed with pureed grits that temp at 124.3° Fahrenheit, eggs 102° Fahrenheit, sausage 104.0° Fahrenheit, English muffin 113.3° Fahrenheit, and milk 57.0° Fahrenheit. A review of the resident council minutes dated, 4/20/23 noted, Concern Person [R81] whom can not express [their] needs, is not getting assistance when needed, [R81] is not getting fed for an half hour after [R81's] tray has arrived in [R81's] room. 6/22/23 noted, R81 does not get fed when tray comes to [R81's] room. A review of R81's medical record revealed, R81 was admitted to the facility on [DATE] and readmitted [DATE] with diagnosis of Dementia. A review of R81's annual MDS dated , 8/5/23 noted R81 with a severely impaired cognition and required extensive assistance from one staff for eating. Further review of R81's medical record, noted, Care plan [R81] has actual ADL self-care performance deficit r/t (related to) generalized weakness; Hx (history) of CVA (cerebral vascular accident); Dementia. Date Initiated: 01/09/2022. Goal: [R81] will be well groomed daily AEB (As Evidenced By) clean and odor free. Date Initiated: 08/31/2022. The resident will maintain current level of function through the review date. Date Initiated: 09/01/2022. Focus: I am at nutritional risk r/t dementia (PO intakes may vary with disease process), CVA, hemiplegia/hemiparesis, adult failure to thrive, moderate protein calorie malnutrition, CKD3 (Stage 3 chronic kidney disease), dysphagia, aphasia, h/o (history of) falls, & HTN (Hypertension ). I have h/o skin injury. My family provides me with Ensure. Date Initiated: 01/09/2022. Goal: The resident will tolerate diet texture without s/s (signs and symptoms) aspiration of choking. Date Initiated: 10/09/2021. Interventions: Provide feeding/dining assistance as ordered. 1:1 assist Date Initiated: 02/24/2023. Allow resident sufficient time to eat. Date Initiated: 10/11/2021. A review of a facility policy titled, ADL (Activity of Daily Living), Functional Mobility and Resident Care noted the following, .Nutrition/Hydration: Assist resident with eating and drinking, including through the use of assistive devices and/or full 1-1 feeding support, to assure appropriate nutrition and hydration is maintained in accordance with the residents' plan of care. Deficient practice statement number two. Based on observation, interview, and record review, the facility failed to provide nail, oral, and hair care assistance per the plan of care, for two residents (R31 and R46) of ten reviewed for activities of daily living (ADLs), resulting in resident frustration and unmet care needs. Findings include: R31 On 10/23/23 at 9:44 AM, R31 was observed lying in bed dressed in a hospital gown and with their hands contracted. R31's nails were observed to be discolored with a dark brown substance under the nails. R31's hair was observed to be matted and to stick up off the resident's head. On 10/24/23 at 8:11 AM, R31 was observed lying in bed dressed in a hospital gown and with their hands contracted. R31's nails were observed to be discolored with a dark brown substance under the nails. R31's hair was observed to be matted and to stick up off the resident's head as observed previously. R31 was asked if they had been cleaned up for the day, R31 stated, No. On 10/24/23 at 12:39 PM, R31 was observed in the same condition as observed previously. R31 was asked if they had been cleaned up and if staff offered to get them out of bed. R31 stated, No. On 10/24/23 at 12:48 PM, Unit Manager E was asked about R31's hygiene care and stated, I will help to get [R31] up and clean [R31's] nails. Unit Manager E was asked when morning care should have happened for R31 and if morning care would include nail care. Unit Manager E explained that the morning care should have happened around 10:00 AM. A review of R31's medical record revealed, R31 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnosis of Cerebral infraction. A review of R31's Minimum Data Set (MDS) assessment dated [DATE] noted, R31 with an impaired cognition and required extensive assistance from one staff person for activities of daily living (ADLs). A review of R31's care plan noted, Focus: [R31] has actual ADL self-care performance deficit r/t CVA with left sided weakness fluctuating cognition. Date Initiated: 11/05/2021. Goal: [NAME] will be clean and odor free through next review. Date Initiated: 06/02/2022. Interventions: Nail care PRN (as needed) Date Initiated: 09/06/2023. On 10/25/23 at 2:30 PM, the Director of Nursing (DON) was asked about the hand, nail, and hair care that was not observed for R31. The DON explained that the care should have been performed for R31 in the morning. The DON explained that R31's hands smelled and that she had to pull it open to get the stuff out of them. R46 On 10/23/23 at 10:05 AM, R46 was asked about the care at the facility and stated, I'm not getting change on afternoons and midnights. I went to bed around 8:30 PM or 9:00 PM, and did not get changed until 5:30 AM, or 6pm. R46 was asked how often this happened and stated, It happens often. A review of the facility's resident council minutes dated 10/19/23 noted, [R46] does not know who [their] aide is on afternoons until food tray [are] passed on the floor. Don't get assistance the whole night until 6:30 in the morning . 6/22/23 noted, [Does] not get assist with changing until 7 in the morning. A review of R46's medical record noted, R46 was admitted to the facility on [DATE] and readmitted [DATE] with diagnosis of Acute Posthemorrhagic Anemia. A review of Minimum Data Set (MDS) assessment noted, an intact cognition and that R46 required extensive assistance to complete activities of daily living. A review of R46's care plan noted, Focus: [R46] has actual ADL self-care performance deficit r/t (related to) decreased mobility. Date Initiated: 01/26/2021. Goal: [R46] will maintain current level of function through the review date. Date Initiated: 06/02/2022. Interventions: Toilet use: The resident is extensive assist on X1 (one) staff for incontinence care Date Initiated: 07/09/2021. Monitor/document/report PRN (as needed) any changes, any potential for improvement, reasons for self-care deficit, expected course, declines in function. Date Initiated: 01/26/2021. On 10/25/23 at 2:27 PM, the DON was asked the expectations of the facility and explained, it was not acceptable for someone to be soiled and that they should be checked throughout the night. A review of the facility's policy titled ADL (Activities of Daily Living). Functional Mobility & Resident Care revised date April 13, 2021 revealed, POLICY: Activities of Daily Living are routine activities that individuals normally complete daily without assistance. In the long-term care and short-term rehabilitative care environment, we recognize that residents are admitted with physical and/or cognitive impairments that limit their ability to complete these tasks independently. Therefore, assistance from Certified and Licensed personnel is needed to assure the resident reaches their highest level of functioning and well-being. ADL services include the tasks of the following nature: personal hygiene (combing hair, brushing teeth/oral care, shaving, washing/drying face and hands; excluding baths and showers) dressing, toileting, peritoneal care, preventative skin care, transfers/repositioning and eating/hydration assistance .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to provide meaningful activities for one resident (R31) of two resident reviewed for activities, resulting in a lack of meaningf...

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Based on observation, interview, and record review, the facility failed to provide meaningful activities for one resident (R31) of two resident reviewed for activities, resulting in a lack of meaningful activities and increased symptoms of depression. Findings include: R31 On 10/23/23 at 9:44 AM, R31 was observed lying in bed dressed in a hospital gown and with their television on. R31 was asked about the stay at the facility and stated, I'm depressed. R31 was asked, if they were on medication to treat their depression and stated, Yes. R31 was asked if they got out of bed and participated in activities and stated, I think that would help. It has helped before. R31 was not observed out of their room or with any activities in their room on this day. On 10/24/23 at 8:11 AM, R31 was observed lying in bed dressed in a hospital gown and with their television on. R31 was not observed out of their room or with any activities in their room. R31 was asked if they had been cleaned up by staff and stated, No. On 10/24/23 at 12:39 PM, R31 was observed lying in bed dressed in a hospital gown and with their television on. R31 was not observed out of their room or with any activities in their room. R31 was asked if they been cleaned up and if staff offered to get them out of bed. R31 stated, No. R31 was asked if activities had been in to see them and stated, No. On 10/24/23 at 12:48 PM, Unit Manager E was asked if R31 was asked if they wanted to get out of bed or offered to go to activities. Unit Manager E explained that they were not sure if activities came by for R31 and that she would get their aide to help to get [R31] up. Care plan: I [R31] am independent for meeting emotional, intellectual, physical, and social needs. I [R31] am single with 1 daughter. I [R31] uses a wheelchair for mobility while in the facility. I [R31] has been a homemaker and my religious preference is Baptist. I [R31] does smoke and vote. I [R31] enjoys cards/games, computer/iPad, puzzles/trivia, exercise/sports, music (all genres), reading, discussion groups, learning/education, outdoor activities, outings, parties/socials, arts/crafts, spiritual activities and having visits from family and friends every other week. For self-guided leisure activities, I [R31] prefers to watch tv while relaxing in bed. I [R31] does wish to participate in group activities of choice and does need assistance to and from activity. Date Initiated: 11/09/2021. Goal: [R31] will participate in activities of choice 1-3 times weekly by next review date. Date Initiated: 11/09/2021. Interventions: Invite the resident to scheduled activities. Date Initiated: 11/09/2021. The resident needs 1:1 bedside/in-room visits and activities if unable to attend out of room events. Date Initiated: 11/09/2021. When [R31] choose not to participate in organized activities, the resident 1-1 for social and sensory stimulation. Date Initiated: 11/09/2021. A request was made via email on 10/24/23 at 2:03 PM, for R31's one on one activity log. The Nursing Home Administrator (NHA) replied via email on 10/24/23 at 3:37 PM, that R31 had no activity notes. On 10/25/23 at 3:29 PM, the Activities Director was asked about R31's participation in activities and explained, R31 is not always up for activities and that sometimes R31 declines to come. The Director was asked if there were any one-on-one notes for R31 and stated, No. The Director continued and stated, I should have asked [R31] again if they wanted to come to activities. We gave [R31] a radio and tablet and will download [R31] some movies. The Director was asked when those items were given to R31 and stated, Today. (10/25/23) A review of the facility's policy titled, Activities Meet Interest and Needs of Each Resident dated 5/7/2020 noted, Purpose: Our facility provides, based on the comprehensive assessment and care planned preferences of each resident, an ongoing program to support with our residents in their choice of activities, both facility-sponsored group, individual activities and independent activities. Our approach to resident centered activity is designed to meet the interests of and support the physical, mental and psychosocial well-being of each resident. Guideline Activities: Refers to any endeavor, other than routine ADLs, in which a resident participates that is intended to enhance her / his sense of well-being and to promote or enhance physical, cognitive, and emotional health. These include, but are not limited to, activities that promote self-esteem, please, comfort, education, creativity, success and independence .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure splints/braces were applied for one resident (R3...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure splints/braces were applied for one resident (R31) of two residents reviewed for positioning/mobility resulting in the potential for decreased range of motion (ROM). Findings include: R31 On 10/23/23 at 9:44 AM, R31 was observed lying in bed dressed in a hospital gown and with their hands contracted. R31's left hand nails were observed to turned into the palm of R31's hand. On 10/24/23 at 8:11 AM, R31 was observed lying in bed dressed in a hospital gown and with their hands contracted. R31 was not observed with hand splints, braces, or hand carrot in their hands. On 10/24/23 at 12:39 PM, R31 was observed in the same condition as observed previously. R31 was asked if they had been cleaned up and if staff offered to get them out of bed. R31 stated, No. On 10/24/23 at 12:46 PM, R31's hand carrot and brace were observed in the night stand draw. The hand carrot was observed to be dirty with a white substance in color on it. On 10/24/23 at 12:48 PM, Unit Manager E was asked about R31's braces and hand carrot and explained that they should be on but acknowledge that they needed to be washed prior to apply them on to R31. A review of R31's medical record revealed, R31 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnosis of Cerebral infraction. A review of R31's Minimum Data Set (MDS) assessment dated [DATE] noted, R31 with an impaired cognition and required extensive assistance from one staff person for activities of daily living (ADLs). A review of R31's care plan noted,Focus: [R31] has actual ADL self-care performance deficit r/t (related to) CVA (cerebral vascular accident) with left sided weakness fluctuating cognition. Date Initiated: 11/05/2021. Goal: [R31] will be clean and odor free through next review. Date Initiated: 06/02/2022. Interventions: Apply L (left) hand carrot splint x (times) 4 hrs (hours) daily and L elbow extension splint to elbow crease x 4 hrs daily as tolerated. Date Initiated: 11/29/2022. On 10/25/23 at 2:43 PM, the Director of Nursing ( DON) was asked, about the observation of R31's hand brace and hand carrots not applied. The DON explained, those should have been on and that the CNA's (Certified Nursing Assistant) are responsible to put them on during morning care. A review of the facility's policy titled, Rehabilitative Services revision date, 2/13/2020 noted, It is the policy of this facility that therapy and/or restorative nursing services will be evaluated and communicated using a screening process. Screens will be completed upon admission, readmission, or whenever a need arises to make a referral to the therapy department (such as upon identification of a change in functional status.) Recommendations will be implemented timely based on an interdisciplinary team review . Splint/Brace Assistance is on providing verbal or physical guidance and direction to a resident on how to care for a splint or brace, including application. Also includes a program in which staff are directly involved in the application / removal of the splint or brace and providing ROM and care. The resident must take an active role in this type of program. Routine splinting programs follow a 4 hr on/4hr off schedule based on the resident ' s tolerance for the device. Monitoring for braces and splints will occur q (every) shift to provide early identification of pain, skin issues and continued need for device .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide routine dental services, for one resident (R3...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide routine dental services, for one resident (R31) of three reviewed for dental care, resulting in the potential for further oral health decline. Findings include: On 10/23/23 at 9:41 AM, R31 was observed in their room lying in bed. R31's teeth were observed to be discolored and in disrepair. R31 was asked if they had seen a dentist at the facility and stated, No. On 10/24/23 at 1:01 PM, Social Service (SS A) was asked about R31's dental care and when was the last time R31 was seen by the Dentist. SS A reviewed their documents and stated, May 8, 2023, was a visit that was canceled because the resident was sick and in isolation. SS A continued and explained that the Dentist is scheduled to come out on October 31st and that she would add R31 to the list. SS A was asked the type of appointment was on the 8th and stated, A general evaluation. SS A was asked if R31 had any dental visits prior to May 8th, SS A stated, I don't see any other visits before the 8th appointment, but I will call the company. On 10/24/23 at 1:23 PM, SS A stated, that she did not find any other information regarding dental visits for R31. A review of R31's medical record revealed, R31 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnosis of Cerebral infraction. A review of R31's Minimum Data Set (MDS) assessment dated [DATE] noted, R31 with an impaired cognition and required extensive assistance from one staff person for activities of daily living. R31's payer source noted, Medicaid. On 10/25/23 at 2:40 PM, the Director of Nursing (DON) was asked about the facility's expectation for residents to receive routine dental care and stated, Expectation is they should be getting the care. A review of the facility's policy titled, Routine / Emergency Dental Services dated, 4/21/2020, noted, Routine dental services means an annual inspection of the oral cavity for signs of disease, diagnosis of dental disease, dental radiographs as needed, dental cleaning, fillings (new and repairs), minor partial or full denture adjustments, smoothing of broken teeth, and limited prosthodontic procedures, e.g., taking impressions for dentures and fitting dentures . For Medicaid residents, our facility will provide all emergency dental services and those routine dental services to the extent covered under the Medicaid state plan. Our facility will inform the resident of the deduction of the incurred medical expense available under the Medicaid state plan and will assist in applying for the deduction .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to serve food in a palatable manner and at the preferred ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to serve food in a palatable manner and at the preferred temperature for two residents (R46 and R81) and seven confidential group residents of fifteen residents reviewed for food palatability, resulting in dissatisfaction during meals. Findings include: R46 On 10/23/23 at 10:05 AM, R46 reported the food is always cold or just not good. A review of R46's medical record noted, R46 was admitted to the facility on [DATE] and readmitted [DATE] with diagnosis of Acute Posthemorrhagic Anemia. A review of Minimum Data Set (MDS) assessment noted, an intact cognition and that R46 required extensive assistance to complete activities of daily living. R81 On 10/24/23 at 8:43 AM, R81 was observed in bed laying with their back towards the wall, along the wall was their over bed table with a breakfast tray on it. The delivery time was unknown. R81 was unable to be interviewed due to cognitive impairment. On 10/24/23 at 8:49 AM, the tray remained on the over bed table. The plate was covered, the food was observed to be untouched. Staff was observed passing other meal trays to residents during this time. On 10/24/23 at 8:58 AM, a staff person was observed in R81's room preparing to feed R81. The staff was asked to allow the food to be temp. The plate was observed with pureed grits that temp at 124.3° Fahrenheit, eggs 102° Fahrenheit, sausage 104.0° Fahrenheit, English muffin 113.3° Fahrenheit, and milk 57.0° Fahrenheit. A review of R81's medical record revealed, R81 was admitted to the facility on [DATE] and readmitted [DATE] with diagnosis of Dementia. A review of R81's annual MDS dated [DATE] noted, R81 with a severely impaired cognition and required extensive assistance from one staff for physical assistance to eat. On 10/24/23 at 2:18 PM, during the Resident Council meeting, multiple confidential members report that food grievances are not responded to. The food is too cold. They report the lids are taken off the plates before serving. They report that the kitchen phone is not answered if they have an issue/request and asking an aide/nurse also results in no response. They report the dietary manager reports we'll work on it. They report that the items identified as dislikes and allergies show up their trays regularly. They report being told the alternatives for meals are not available. A review of the resident council minutes revealed the following, -4/20/23 . Dietary Food is not the best, wants more choices with food such as chicken fingers. Dietary does not follow food preference. Food is consistently cold, never receive whole milk or orange juice. Breakfast is always cold and does not receive a good portion of food for all meals. -7/31/23. Dietary Food is always cold and late mainly on afternoons and weekends. Food that [they] don't want and that's on her dislike list, such as, oatmeal and eggs. Prefers grits. However, when [they] do receive grits, they are cold and hard. Concerns are sausage patties are half cooked and cold every time [they] receives [their] breakfast. Resident Council Members concerns are, they are not receiving a complete hot meal on Sundays. They also stated that the food is always cold. Waffles are not toasted completely and spongy. The covers are still being taken off the plate before they are brought into the room. Concerns are that [they] did not eat [their] dinner because [they] received egg salad and it's on [their] dislike list, and dietary aide stated they did not have an alternate. [They] asked for ham and cheese, was told dietary did not have ham and cheese. On 10/24/23 at 1:14 PM, the Dietary Manager was asked about the facility's expectations of food temperatures and stated, Hot between 141° Fahrenheit and 170° Fahrenheit, no lower than 141° Fahrenheit. Cold items between 32° Fahrenheit and 38° Fahrenheit.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain tube feeding pole and a nebulizer mask in a ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain tube feeding pole and a nebulizer mask in a sanitary manner, for one resident (R70) of one, resulting in the potential for contamination of equipment and cross contamination. Findings include: On 10/23/23 at 9:06 AM, R70 was observed lying in bed. R70 was asked about care at the facility and did not report any complaints. Observed in R70's room was a tube feeding pole and machine that displayed the words feed error. The tube feed formula bottle was observed to be empty. A review of R70's care plan noted, Focus: The resident requires tube feeding r/t (related to) dysphagia. Date Initiated: 08/19/2023. Goal: The resident will remain free of side effects or complications related to tube feeding through review date. Date Initiated: 08/19/2023. Interventions: Monitor/document/report as needed any s/sx (signs or symptoms of: aspiration, fever, SOB (shortness of breath), tube dislodged, infection at tube site, self extubation, tube dysfunction or malfunction, abnormal breath/lung sounds, abnormal lab values, abdominal pain, distension, tenderness, constipation or fecal impaction, diarrhea, nausea, vomiting, dehydration. Date Initiated: 08/19/2023. A review of R70's medical record revealed, R70 was admitted to the facility on [DATE] with diagnosis of Unspecified Severe Protein-Calorie Malnutrition. R70's Minimum Data Set (MDS) assessment dated [DATE], indicated R70 with an severely impaired cognition and required extensive assistance by staff to complete activities of daily living. R70 was no longer at the facility during the survey and due to a transfer to the hospital.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R100 A review of the medical record revealed that R100 admitted into the facility with the following diagnoses, Borderline Perso...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R100 A review of the medical record revealed that R100 admitted into the facility with the following diagnoses, Borderline Personality Disorder and Mood Disorder. Further review of the Minimum Data Set assessment revealed a Brief Interview for Mental Status score of 9/15 indicating an impaired cognition. R100 also required set up help with supervision for bed mobility and transfers. A review of R100's Medication Regimen Review (MRR) recommendation dated 9/20/2023 revealed the following, .Please consider a GDR (Gradual Dose Reduction) of quetiapine to 12.5 in the afternoon and at bedtime. If therapy is to continue at the current dose, provide rationale describing a dose reduction as clinically contraindicated. Additionally, the facility interdisciplinary team should ensure both ongoing monitoring for potential adverse consequences and implementation and monitoring of resident-specific interventions. Further review of the MRR did not contain a signature from the physician with their response to the recommendation. On 10/25/2023 at 2:20 PM, an interview was conducted with the Director of Nursing (DON) regarding the MRR not being followed up on by the physician. The DON stated that they discovered there was a gap in the facility receiving the MRR's and getting them to the physician. The DON stated that they have identified the problem and will be working on the process. On 10/25/2023 at 1:30 PM, an Quality Assurance Performance Improvement (QAPI) meeting was held with the Nursing Home Administrator (NHA) stated that they identified that there was a issue with the process of the physician receiving MRR's. The NHA stated that they are working on a new process to ensure that the physician is receiving them and responded to them. A review fo a facility policy titled, Medication Regimen Review noted the following, 4. The DON or his/her designee is responsible for ensuring that each recommendation issued by the consultant pharmacist is followed up on timely. All recommendations that are rejected/declined by the recipient must include written rationale to explain why the recommendation is not being accepted. Based on interview and record review, the facility failed to respond timely to monthly medication regimen review (MRR) recommendations for noted irregularities for five residents (R28, R31, R38, R92, and R100) of five residents reviewed for MRR's, resulting in the potential for unnecessary and unmonitored medication use. Findings include: R28 A review of R28's medical record revealed that they were admitted into the facility on 8/30/19 with diagnoses that included End Stage Renal Disease, HIV, Anemia, Post-Traumatic Stress Disorder. Further review revealed that the resident was cognitively intact and required limited to supervision with Activities of Daily Living. Further review of R28's medical record revealed that the resident had MRRs with pharmacy recommendations on 3/9/23 and 6/5/23, and the two reports were requested from the facility on 10/24/23 at 2:03pm. A review of the pharmacist's 6/5/23 recommendation noted the following, The resident has an order for acetaminophen 650 mg (milligrams) ER (extended release) every 4 hours as needed for pain. The manufacture recommends ATC (Around-The-Clock) administration since it is extended release with a late onset of pain relief. The regular strength (325mg) or the extra strength (500mg) are more appropriate for PRN (as needed) use and are both immediate release. Please consider changing acetaminophen to 325 mg at 2 tablets every 4 hours a needed for pain. Further review of the recommendation in which the physician was to respond was blank regarding whether they agreed, disagreed, or other, and there was no signature noted. Further review of R28's physician orders noted that the recommendation was implemented on 10/19/23 (4 months later). The 3/9/23 report was not provided by the end of the survey. R38 A review of R38's medical record revealed that they were admitted into the facility on 8/27/20 with diagnoses that include Diabetes, End Stage Renal Disease, Endocarditis. Further review revealed that they were cognitively intact and required extensive assistance for Activities of Daily Living. Further review of R38's medical record revealed that the pharmacist made recommendations on 4/5/23, 7/7/23, 8/4/23, and 10/7/23. The reports for the four dates were requested from the facility on 10/24/23 at 2:03pm. A review of the pharmacist's 7/7/23 recommendation noted the following, Resident has a PRN (as needed) medication order for guaifenesin 200 mg tablet every 4 hours as needed for congestion and has not been used in the past 30 days. Unused PRN's tend to expire on the med cart and can result in an increased risk of errors and increased cost. Please evaluate if guaifenesin 200 mg could be discontinued to help decrease the number of medication for [R38] to under 30. Further review of the recommendation in which the physician is to respond was blank regarding whether they agreed, disagreed, or other, and there was no signature noted. Written on the corner of the recommendation was D/C (discontinued) 8/8 A review of the pharmacist's 8/4/23 recommendation noted the following, This resident is receiving an antibiotic, mupirocin 2% ointment to nose twice daily since 5/9/23 and does not have a stop date. Please clarify intended duration of therapy and provide a stop date and help get [R38] under 30 meds. 2nd request: unable to determine last month's request: Estimated creatinine clearance for [R38] is less than 10ml/min. Resident is receiving loratadine 10 mg daily, which is excreted primarily via kidney and accumulated with decreased renal function. Please consider reducing dose of loratadine to 10 mg every other day. Further review of the recommendation in which the physician was to respond was blank regarding whether they agreed, disagreed, or other, and there was no signature noted. Written on the corner of the recommendation was D/C (discontinued) 8/16. The 4/5/23 report was not received by the end of the survey. R92 A review of R92's medical record revealed that they were admitted into the facility on [DATE] with diagnoses that included Dementia, Muscle Weakness, and Diabetes. Further review revealed that the resident was cognitively impaired and required extensive assistance with Activities of Daily Living. A review of the pharmacist's 3/12/23 recommendation noted the following, This resident is on quetiapine 75 mg at bedtime, but was unable to locate any monitoring for EPS (extrapyramidal symptoms) side effects related to antipsychotic medication therapy. Please consider AIMS (abnormal involuntary movement scale) testing and provide the results in [electronic medical record]. Further review of the recommendation in which the physician is to respond was blank regarding whether they agreed, disagreed, or other, and there was no signature noted. Further review of R92's medical record revealed that AIMS testing was not completed until 9/9/23. A review of the pharmacist's 7/6/23 recommendation noted the following, The resident has been taking an antipsychotic, quetiapine 75 mg at bedtime, since 1/11/23 for dementia. Federal nursing facility regulations require that for ALL antipsychotics being used to manage behavior or stabilize mood .Please consider a GDR (gradual dose reduction) of quetiapine and decrease the dose to 50 mg at bedtime. If therapy is to continue at the current dose, please provide rationale describing a dose reduction as clinically contraindicated. Additionally, the facility interdisciplinary team should ensure both ongoing monitoring for potential adverse consequences and implementation and monitoring of resident-specific interventions . Further review of the recommendation in which the physician is to respond was blank regarding whether they agreed, disagreed, or other, and there was no signature noted. On 10/25/23 at 1:31 PM, the Nursing Home Administrator (NHA) was asked about the delay in response from the facility's physicians to the pharmacy recommendations. The NHA explained that during survey this concern was identified that they will be working on fixing the process in the way the MRRs are handled. A review of the facility's 'Medication Regimen Review policy revealed the following, .Timeliness of Medication Regimen Review (MRR) Reports .The attending physician is expected to review and sign the residents individual MRR and document that he/she has reviewed the pharmacist's identified irregularities within 5 days of receipt .If the attending physician does not respond to the resident ' s MRR report within 6 days the director of nursing will notify the physician of pending MRR reports .If by the 7th day, the attending physician has not yet responded to the resident ' s individual MRR report, the director of nursing will notify the medical director to review and respond to the pending MRR reports R31 A review of R31's progress notes, revealed Medication Regimen Reviews (MMR's) dated 8/17/23, 9/19/23 see report. A review of R31's medical record revealed, R31 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnosis of Cerebral infraction. A review of R31's Minimum Data Set (MDS) assessment dated [DATE] noted, R31 with an impaired cognition and required extensive assistance from one staff person for activities of daily living (ADLs). A review of the two pharmacist's recommendations dated, 8/17/23 and 9/19/23 both revealed the following: [R31] has an order for lisinopril 10 mg (milligram) daily and has had either high normal or above high normal serum potassium levels in the past several months. Please consider if lisinopril can be withheld or discontinued and will continue to monitor serum potassium. Further review of the recommendation in which the physician is to respond was blank regarding whether they agreed, disagreed, or other, and there was no signature noted.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen. This deficient practice had the potential to affect all residents that consume f...

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Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen. This deficient practice had the potential to affect all residents that consume food from the kitchen. Findings include: On 10/23/23 between 8:50 AM-9:20 AM, during an initial tour of the kitchen with Corporate Consultant D, the following items were observed. In the reach-in cooler, there was a pan of vanilla pudding with a use by date of 10/16. Corporate Consultant D stated they would discard the outdated pudding. According to the 2017 FDA Food Code section 3-501.17: Ready-to-eat, potentially hazardous food prepared and held in a food establishment for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded when held at a temperature of 41 degrees Fahrenheit or less for a maximum of 7 days. Refrigerated, ready-to- eat, potentially hazardous food prepared and packed by a food processing plant shall be clearly marked, at the time the original container is opened in a food establishment and if the food is held for more than 24 hours, to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded, and: (1) The day the original container is opened in the food establishment shall be counted as Day 1; and (2) The day or date marked by the food establishment may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on food safety. On the clean dishware rack across from the 3 compartment sink, there were 2 stacks of metal pans, with visible water/moisture on the inside surface of the pans. Corporate Consultant D confirmed the pans should be dry before stacked. According to the 2017 FDA Food Code section 4-903.11 Equipment, Utensils, Linens, and Single-Service and Single-Use Articles, (A) Except as specified in (D) of this section, cleaned equipment and utensils, laundered linens, and single-service and single-use articles shall be stored: .(1) In a self-draining position that allows air drying; . The white wall/backsplash located directly above the soiled drainboard of the dish machine, was observed to be soiled with a black mold-like substance. In addition, the flooring underneath the soiled drainboard was heavily soiled with food debris and a black, slimy substance. There were gnats observed flying around in the area under the dish machine. According to the 2017 FDA Food Code section 6-501.12 Cleaning, Frequency and Restrictions, (A) Physical facilities shall be cleaned as often as necessary to keep them clean. According to the 2017 FDA Food Code section 6-501.111 Controlling Pests, The PREMISES shall be maintained free of insects, rodents, and other pests. The presence of insects, rodents, and other pests shall be controlled to eliminate their presence on the PREMISES by: .4. (D) Eliminating harborage conditions. There was a 2-shelf rolling cart near the dish machine, which was heavily soiled with food spills and a milky liquid pooling on the bottom shelf of the cart. There were numerous gnats observed flying around the soiled cart. Corporate Consultant D confirmed the cart was in need of cleaning. According to the 2017 FDA Food Code section 4-602.13 Nonfood-Contact Surfaces, Nonfood-contact surfaces of equipment shall be cleaned at a frequency necessary to preclude accumulation of soil residues.
May 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00135799 and MI00135879. Based on interview and record review, the facility failed to comple...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intakes MI00135799 and MI00135879. Based on interview and record review, the facility failed to complete and provide a discharge summary and post-discharge plan of care to one resident (R902) of three reviewed, resulting in disrupted continuity of care. Findings include: On 5/22/23 on 1:27 PM, Confidential Witness A was interviewed regarding R902's discharge from the facility. Witness A indicated that the facility discharged R902 to their apartment without equipment, medications, a treatment plan, and/or information on home health services. Witness A explained that they made multiple calls to the facility that were not returned. Witness A also indicated that they and their peers (who are part of a community resource for R902) had to, Figure out a way to get [R902] what [they] needed. A review of R902's record revealed that the resident was admitted into the facility on 2/9/23 and discharged on 3/17/23. R902's medical diagnoses included Hemiplegia and Hemiparesis following Cerebral Infarction Affecting Right Dominant Side (post-stroke weakness), Major Depressive Disorder, Schizophrenia, Need for Assistance with Personal Care, and Muscle Weakness. A review of R902's Minimum Data Set (MDS) assessment dated [DATE] revealed that the resident was cognitively intact. On 5/23/23 at 10:40 AM, an attempt was made to interview R902 via phone, however, the resident's phone number was no longer in service. Further review of R902's record revealed the following progress note, written by Licensed Practical Nurse (LPN) H: -3/17/2023 19:32 (7:32 PM): .Received resident up in w/c (wheelchair) A/O x 4 (alert and oriented to person, place, time, and situation) able to communicate [their] needs. No c/o (complaints of) pain or discomfort noted. Resident was scheduled to go home on Thursday 3/16 but was not able to leave for various reasons. resident again was told [they] would go home on Friday but because of transportation reasons it was again pushed back until Monday. writer unaware that administrator ordered transportation and resident left facility via ez transportation. On 5/23/23 at 11:42 AM, a phone interview was conducted with LPN H. LPN H was asked if she was able to provide further context regarding the above note she entered on the day R902 left the facility. LPN H explained that the facility's social worker around the time of R902's stay had quit and not finished setting up the resident's planned discharge. LPN H stated that she had been working on a prior day that the resident was going to leave, however, transportation arrangements halted the discharge. LPN H further explained that on 3/17/23, she was completing her 5 PM medication pass when she was unable to locate R902. LPN H stated that she was then informed by staff at the front desk that the administrator at the time ordered transportation for R902, and that R902 had left the facility. LPN H stated, [R902] left the facility and no one told me .left without all of [their] documentation. LPN H claimed she had all of R902's discharge information and prescriptions in the medication room ready to go, but was never informed by the administrator that the resident was leaving. LPN H stated that the resident's belongings had already been packed up days prior and were stored on their wheelchair, and that the resident had been eager to leave. LPN H did not know if attempts were made to contact the resident, or if resident/representatives contacted the facility, after they discharged . On 5/23/23 at 12:10 PM, LPN B, the 1W unit manager, was interviewed regarding R902's discharge. LPN B confirmed that around the time of R902's discharge, the facility social worker had quit. LPN B stated that R902's discharge planning was then passed onto her, and she was able to get everything set up with some help from other staff. LPN B summarized that after sending referrals and obtaining prescriptions, 3/18/23 was the date set for a safe and proper discharge for R902. LPN B further explained that she had received a call from LPN H on the evening of 3/17/23 and was told that the resident was gone. LPN H stated that she was told that the administrator (who is no longer at the facility) called for a ride for R902 and didn't say anything to the nursing staff. LPN H stated that she had attempted to call R902 but admitted that she did not document the attempted contact in R902's record. LPN H confirmed that R902 was sent home without discharge paperwork, prescriptions, and medications. LPN H also stated that it was possible that if anyone was trying to call the facility about R902's discharge, it was going to the previous social worker's line with no response. Additional review of R902's record revealed that the resident's discharge summary/recap of stay assessment dated [DATE] was incomplete (still in-progress). No documentation was found indicating that the resident received written discharge instructions or other required post-discharge plan of care information upon leaving the facility. On 5/23/23 at 1:18 PM, the Director of Nursing (DON) confirmed LPN H and LPN B's explanations of what occurred with R902's discharge, and that the resident did not receive complete discharge information when they left the facility. A review of the facility's policy/procedure titled, Transfer and Discharge Guideline, dated 11/28/17, revealed, .The resident and representative will receive timely notification, adequate preparation, orientation and information to make the transfer as orderly and safe as possible .The facility will provide the appropriate education related to medication, treatments, medical care and services, psychosocial needs, care interventions and approaches and other applicable approaches for a safe care transition .
Mar 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00134689. Based on observation, interview, and record review, the facility failed to protect ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to Intake MI00134689. Based on observation, interview, and record review, the facility failed to protect the resident's (R702's) right to be free from sexual abuse by another resident (R701), resulting in R702 experiencing unwanted sexual touching and advances, disturbed sleep with feelings of distress and sadness, and the potential for ongoing and/or future decreased psychosocial well-being. Findings include: A facility-reported incident (FRI) submitted to the State Agency included the following allegation: It was reported a male resident was sexually aggressive toward a female resident. Resident #702 (R702) A review of R702's record revealed that the resident was admitted into the facility on 4/2/2022 with medical diagnoses of Parkinson's Disease, Major Depressive Disorder, and Anxiety. A review of R702's Quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that the resident is is cognitively intact and requires supervision of staff for activities of daily living (ADLs). On 3/2/2023 at 8:54 AM, R702 was interviewed in her room. She was observed to be petite and thin/frail, (documented weight on 3/1/23 was noted to be 85 lbs) and upon approach the resident indicated that she is deaf. This surveyor communicated with the resident by writing down interview questions that the resident could read and respond to verbally. The resident was asked about an incident that happened with a man at the facility that touched and/or tried to touch her, and if she could explain what occurred. R702 responded that there was a man who tried to touch her like this (resident re-created the incident by putting her hands up and down her chest over her breasts). The resident stated, I said, 'What's your name, what room are you in?' and he said room [ROOM NUMBER] .He pulled his pants down in the front and he wanted me to touch his penis. I pulled my hand away from him. R702 gave a physical description of the male perpetrator. Upon inquiry to confirm the details of the event, R702 confirmed and acted-out how R701 made contact with her chest/breasts and also attempted to grab her hand to get her to touch his exposed private area. R702 was asked where staff was when this was happening. R702 responded, We were waiting to play bingo, and so they were gathering the (other) people. R702 continued, And so he pulled his pants back up, I stayed real calm, didn't say nothing. I played bingo, and then I came back upstairs and I couldn't go to sleep that night. So, I went and talked to the nurse, asked her to make a report. They came and asked me questions and they took him out of here. All these women in here, he could've touched anyone. R702 was asked how her mood has been since the incident occurred. R702 stated, I am still a little shaky over it, and they've got me on Xanax for anxiety. The resident could not recall the name of the staff member she initially reported the incident to and did not know the name of the perpetrator nor the names of any potential witnesses to the event. R702 also indicated that she has still been attending group activities at the facility. A review of R702's progress notes revealed the following: -2/5/2023 20:36 (8:36 PM) *Physician/PA/NP - Progress Note (Narrative) Note Text: .(T)here was an incident between [R702] and a male resident at the same facility over this weekend. On the day of the incident, [R702] had come downstairs to the recreational area at about 1:15 PM for an event that started at 2 PM. It is seen on cameras that the male resident then approached her, then touched her chest and tried to grab her hand. He is also seen getting physically close to her and manipulating his pants. This interaction took place from 1:17 PM - 1:32 PM. This was all reported to me by [Nurse Manager B] over the phone, as I did not see this video myself and I have not been present at the facility at any time (I am a telemedicine provider) . I spoke with [R702] through a video call today in the privacy of her room. The nurse manager .was at bedside throughout and helped ensure clear communication between myself and [R702] . [The resident] states that she feels better now that she has talked about the incident with the police and with the staff at this facility. Patient clearly denies any injuries from the incident .She states that she feels a little bit anxious, and she was worried earlier that the man who assaulted her might know what room she is in and do something to her while she was in her room .She admits to a history of anxiety and depression. She states this incident has made her more anxious .She said she feels a little bit scared and thinks it will take time to not be scared of this happening again to herself or someone else. Patient states that her main concern is if the man who assaulted her may assault someone else, and this is why she feels better having talked about it. Patient says she knew what the man was trying to do was wrong. She states this has never happened to her before in her life. Exam: .she appears mildly anxious, but is very cooperative and polite to me. She answers questions thoroughly, smoothly, and in complete sentences. Good eye contact throughout. Smiles politely when we greet and say goodbye . A review of R702's medication list revealed that the resident does currently take Xanax twice a day for generalized anxiety. On 3/2/23 at 9:34 AM, via the Nursing Home Administrator's (NHA) phone, camera footage was reviewed of the incident involving R701 and R702. R702 was seen on camera seated in her wheelchair at a back table in the 1st floor dining room. R702 was at a table by herself when a male resident in a wheelchair (R701) approached R702. The male resident was observed to glance around before reaching toward R702 to try and grab her. The NHA indicated she believes R701 was trying to be sneaky. Staff were seen on camera coming in and out of the dining room briefly, but the dining room was mostly empty when the event on R702 occurred. On 3/2/23 at 10:53 AM, LPN A was interviewed via phone. LPN A was asked to describe what occurred when the incident between R701 and R702 was reported to her. LPN A stated the following: I was sitting at desk charting around 1 AM (2/5/23) or so. [R702] walked up to me crying, I was trying to console her. She is hard of hearing, she was saying how an incident had happened during the day. She said [a male perpetrator] touched her breast and he was trying to get her to put her hands on his pants. I started writing things down asking her questions. LPN A explained that in order to gather what happened, she wrote down questions on a piece of paper that R702 could respond to regarding the incident. LPN A added, [R702] was telling me she can't sleep. I was just asking her who, what, when, where, pretty much everything (about what happened). She said a .guy [physical description] in a wheelchair .room [ROOM NUMBER]. After I got my information from her, I contacted the Director of Nursing (DON), the administrator, wrote an incident report out, and asked them to run the cameras back. I know the resident is not confused and didn't think she was lying .The resident was clear and adamant it happened. And kept saying it was around 1-2 PM, around lunch time (2/4/23). LPN A added that she informed the weekend supervisor, LPN B, when she arrived for her shift at 7 AM, and let her know what was going on. LPN A stated that she communicated with the supervisor to ensure the facility continued to keep R702 safe and away from the 1st floor/where the perpetrator might be. On 3/2/23 at 10:59 AM, Licensed Practical Nurse (LPN) B, the weekend nurse supervisor, was called for an interview and left a voicemail. A call back was not received prior to survey exit. On 3/2/23 at 11:24 AM, when queried regarding interviewing the facility's social worker, the NHA indicated that Social Worker D was currently not at the facility due to being at an outside appointment. A review of the facility's investigation of the incident, submitted by the NHA, indicated that the facility-reported incident (FRI) was substantiated based on R701's confession to law enforcement that he had made physical contact with R702. Resident #701 (R701) R701 was admitted to the facility on [DATE], readmitted on [DATE] and discharged on 2/20/2023, with diagnosis of Cerebral Infarction, and Major Depressive disorder. A review of R701's Minimum Data Set (MDS) assessment dated [DATE] revealed, R701 with an intact cognition. R701's activities of daily living documented the following: as bed mobility 3/2 (extensive assistance/one person), transfer 3/2, walking in room, walk in corridor did not occur, locomotion on & off unit (how resident moves between locations in his/her room and adjacent corridor on same floor. If in wheelchair, self-sufficiency once in chair) 3/2, Dressing 3/2, Eating 1/1 supervision setup help only. Toilet use 4/2 (total dependence one person assist, and personal hygiene 3/2. A review of R701's care plan noted, Focus: [R701] has history of being sexual inappropriate with female staff in the facility. Date Initiated: 11/10/2022. Goal: The resident will have no evidence of behavior problems. Date Initiated: 11/10/2022. Intervention: Psychiatric/Psychogeriatric consult as indicated. Date Initiated: 11/10/2022. Provide a calm and safe environment to allow resident to express feelings as needed. Date Initiated: 11/10/2022. Provide resident with area for decreased stimulation as needed for negative behaviors. Date Initiated: 11/10/2022. The Director of Nursing (DON) was asked for R701's history of sexual inappropriate behavior and provided R701's psychological evaluations; [Local psych group] dated: 11/10/22 . Complaint: Requested to see by SW (social work), DON. Reports resident making sexual comments, pushing a female staff person head down during care. Resident has hx (history of) of MDD (major depressive disorder) and PTSD (post traumatic stress disorder) . Last seen by [local psych group] psychiatrist 10/14/2022. Also is followed by [local psych group] psychiatrist . Psych meds reviewed for continued efficacy and potential side effects. SW/DON (social worker) reports resident making sexual comments, pushing a female staff person head down during care . [Local psych group]11/15/22 Complaint: Depressed mood, impulsive behavior HPI (History of Present Illness): [R701] who was reported to be expressing sexual comments and inappropriate touching of female staff. Reviewed most recent psychiatry note with GDR (gradual dose reduction) of Trazodone (antidepressant). Behaviors displayed before medication adjustment. [R701] presented today as tired but willing to talk. When asked about reports of sexual talk and touching [R701] denied any awareness of such a problem. [R701] acknowledged the need to be respectful of staff .Treatment Plan: Relationship Between Signs/Symptoms & Primary Focus of Therapeutic Encounter: +Session focused on improving mood.; Session focused on addressing inapporpriate verbalizations; Session focused on decreasing inappropriate sexual behavior; Primary Goals: Goal 1: Elevate his mood - reported feeling tired but mood has been alright Goal 2: Improve coping / reduce anxiety - increase in impulsive behavior which is not what goal was hoping for but, more activity. Motivation and Cognitive Capacity to Benefit from Therapy: Resident's cognitive functioning is intact and resident is capable of full participation in the therapeutic process . 2/7/23 Complaint: Depressed mood, impulsive behavior . Has history of depression and PTSD from military service. He has been seen before by [local psych group] psychiatry & psychology. Has Rx (prescription) of Trazodone, Cymbalta (antidepressant) and Seroquel (antipsychotic). Can display impulsive behavior, particularly toward females. [R701] was recently involved in an incident where [R701] touched a [R702] peer without her permission. [R701] was seen today for follow up of [R701's] status. [R701] has a 1 to 1 staff to provide structure and supervision. [R701] was alert and lying in bed. [R701] reported[R701] knew why [R701] was in trouble around here. [R701] acknowledged [R701's] behavior and expressed some regret for [R701's] actions. [R701] was provided with mild confrontation of this behavior as [R701] has had instances previously of questionable judgment around female staff. Discussed more appropriate ways for [R701] to address [R701's] sexuality and loneliness. [R701] reported [R701] would make the effort to be more respectful of others .Assessment and Plan: Major depressive disorder, recurrent, moderate (noted) Plan: Continue psychology interventions, currently has 1 to 1 staff monitoring to help with impulse control. On 3/2/23 at 11:37 AM, Licensed Practical Nurse (LPN F) was asked about R701's behavior and explained that R701 has grabbed her breast a couple of times or has said things to her when [R701] first got here. On 3/2/23 at 1:44 AM, Certified Nursing Assistant (CNA E) was asked if they worked with R701 on the day of the incident and stated, Yes, that day I got [R701] dressed and as soon as I was finished [R701] went down to [unknown resident's] room. [Unknown resident] has dementia and sometimes will take [their] shirt off (chest exposed) and we have to redirect [them]. So [R701] was in front of that door and I told [R701] that [they] could not go into that room and [R701] was upset and said why? CNA E explained that she redirected R701 to go to activities and that she wheeled R701 halfway down the hall in the direction of the dining room for activities. CNA E further explained, When I was done with my other residents, I saw [R701] wasn't in [their] room and so I asked them where [R701] was, they didn't know, I then saw [R701] coming back on the unit. I didn't know something happened. CNA E stated, [R701] would try to touch your butt or grab your breast. One time I was giving [R701] a shower, [R701] acted like [they] could not wash [their private area]. So [R701] said they can't, I go to wash the [private area] while I was washing [R701] pushed my head down (towards the private area). CNA E was asked if they reported the incidents to the nurse and stated, That was reported to the nurse. CNA E was asked if the other incidents of R701 touching her were reported, CNA E explained that initially she reported but after a while when nothing was being done, she just learned how to handle [R701]. On 3/2/23 at 1:02 PM, the DON and Nursing Home Administrator were asked if all incidents of inappropriate behavior should be reported and they explained, that all behavior should be reported to them each time the behavior happens. A review of the facility's policy titled, Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Resident Property, dated 11.28.2017, revealed, .ii. Sexual abuse is non-consensual sexual contact of any type with a resident .It is the policy of the Facility that each resident will be free from Abuse. Abuse can include verbal, mental, sexual, or physical abuse, corporal punishment or involuntary seclusion. The resident will also be free from physical or chemical restraints imposed for purposes of discipline or convenience and that are not required to treat the resident ' s medical symptoms. Additionally, residents will be protected from abuse, neglect, and harm while they are residing at the facility. No abuse or harm of any type will be tolerated, and residents and staff will be monitored for Protection. The facility will strive to educate staff and other applicable individuals in techniques to protect all parties.
Jan 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to document and/or offer the influenza vaccine for three residents (70...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to document and/or offer the influenza vaccine for three residents (709,710, and 711) of five residents reviewed for vaccinations, resulting in the potential for the spread of infection. Findings Include: On 1/26/2023 at 12:15 PM, an interview was conducted with Infection Control Preventionist A (ICP), and a review of immunizations was completed. R709 A review of the medical record revealed that R709 admitted into the facility on 1/19/2021 with the following diagnoses, Dysphagia and Chronic Obstructive Pulmonary Disease. A review of the Minimum Data Set assessment dated [DATE] revealed a Brief Interview for Mental Status Score of 14/15, indicating intact cognition. R709 also required extensive two-person assistance with bed mobility and transfers. R709 was also noted to have a legal guardian. A review of R709's immunizations did not reveal a declination or consent for the 2022-2023 influenza season. R710 A review of the medical record revealed that R710 admitted into the facility on [DATE] with the following diagnoses, Cerebral Infarction and Hemiplegia. A review of the Minimum Data Set assessment dated [DATE] revealed a Brief Interview for Mental Status score of 15/15, indicating intact cognition. R710 also required extensive one to two person assist with bed mobility and transfers. A review of R710's immunizations did not reveal a declination or consent for the 2022-2023 influenza season. R711 A review of the medical record revealed that R711 admitted into the facility on [DATE] with the following diagnoses, Acute Respiratory Failure, and Muscle Weakness. A review of the Minimum Data Set assessment dated [DATE] revealed a Brief Interview for Mental Status Score of 99, indicating that R711 was unable to complete the assessment. R711 also required extensive one-to-two-person assistance with bed mobility and transfers. R711 was also noted to have a legal guardian. A review of R711's immunizations did not reveal a declination or consent for the 2022-2023 influenza season. On 1/26/2023 at 12:30 PM, an interview was conducted with ICP A regarding the declinations or consents for the current influenza season. ICP A stated that they were usually obtained in admissions, but because they are going through a transition with admissions personnel it must have been missed. ICP A stated that they were going to take care of them today. On 1/26/202 at 1:35 PM, an interview was conducted with the Nursing Home Administrator (NHA) and Director of Nursing (DON). The DON stated that their expectation was for the influenza shot to be offered annually during the season. A review of a facility policy titled, Influenza Vaccination Guideline noted the following, General Procedure for Influenza Immunization Program .2. Obtain influenza vaccine information before the beginning of each flu season. 3. All new admissions will be screened and given the influenza vaccine unless specifically ordered otherwise by the Primary physician on admission orders.
Nov 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00131039. Based on interview and record review, the facility failed to follow Physician rec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00131039. Based on interview and record review, the facility failed to follow Physician recommendations for one resident (R701) of three residents reviewed for wound care, resulting in a delay of treatment to a wound. Findings include: A record review of the Progress Notes for R701 revealed the following: 8/16/2022 18:48 (06:48 PM) Skin Observation Note Text: Resident has NO NEW skin issue(s) observed . 8/17/2022 08:01 (AM) Skin/Wound Note (Narrative) Note Text: Per writer resident new admit skin assess and noted with Left Antecubital bruise, lower legs scattered scars, bilateral buttock/heels dry and intact. Resident had no complaints of pain during or after skin assessment. Resident family/physician aware of current skin condition. Resident continent of bladder/bowels. Resident is alert/orient able to make .needs known. Resident will continue to be reposition and monitored for any changes in skin condition. 8/29/2022 11:55 (AM) Nutrition/Dietary Note Note Text: Writer ordered Pro-Stat .supplement for resident to aid in wound healing per wound care nurse recs (recommendations). Order is updated .and care plan. A record review of the Minimum Data Set (MDS) dated [DATE] revealed that R701 was admitted to the facility on [DATE] with the diagnoses of Pulmonary Embolism (PE), Diabetes Mellitus, and Hypertension. R701 had a Brief Interview for Mental Status (BIMS) score of 15, indicating an intact cognition, and needed extensive assistance with bed mobility and transfers. According to the MDS, Resident #701 had no wounds upon admission. A record review of the Physician Residential Wound Care Specialist note dated 08/29/2022 revealed the following: .Wound #1 coccyx is an Unstageable Pressure Injury Obscured by full-thickness skin and tissue loss Pressure Ulcer .Initial wound encounter measurements are 8.8 cm (centimeter) length x 6 cm width .there is a moderate amount of serous (clear) drainage noted which has no odor .100% necrotic (nonviable tissue) .Diagnoses 1. Unstageable pressure ulcer, coccyx .Treatment(s) apply Medihoney Gel every Day/PRN (everyday and as needed) . A record review of the Physician Orders for R701 revealed the following wound care order: Sacrococcyx/Bilateral Buttocks: Cleanse with washcloth, pat dry, apply Barrier Cream/Leave Open to Air every shift for After every incontinent episode. Initiated (08/28/2022). There were no additional wound care orders. On 11/17/2022 at 09:12 AM, an interview was completed with Certified Nurse Assistant (CNA) B and Wound Care Nurse A. CNA B explained that she cared for the Resident during the day shift for the majority of the time. CNA B described the resident as Very nice and easy to care for. Upon further questioning, CNA B stated that there were no issues with R701's skin initially but when she was told of the wound, she had to spread the cheeks (buttocks) in order to fully see the wound. Wound Care Nurse A explained that when she was notified of the development of the wound on 08/29/2022, she was at home and put in an order (from home) for barrier cream until she could assess it. Wound Care Nurse A went on to describe the wound as superficial despite a photo in the electronic medical record dated 08/29/2022 revealing a wound bed with black and yellow necrotic tissue. On 11/17/2022 at 01:16 PM, the Director of Nursing (DON) was interviewed on the process of the Wound Care Nurse Practitioner (NP)'s recommendations translating to orders and stated, Usually the wound team (including Wound Care Nurse A) rounds with the Doctor and reviews the plan and then writes the order. I will check on that. On 11/17/2022 at 1:49 PM, Wound Care Nurse A was asked about the treatment recommendations for Medihoney on 08/29/2022 to Resident #701's coccyx wound. Wound Care Nurse A explained that the NP notes had errors in them originally an had asked the NP to correct the errors. Wound Care Nurse further explained that they did not receive the corrected notes back in time to make the changes to the wound treatment. On 11/17/2022 at 2:22 PM, the DON explained that although the Medihoney order was not carried out, there was some form of treatment in place (a barrier cream). A review of the facility policy titled Skin Protection Guideline dated 07/07/2021 revealed the following: .Monitoring of Skin Integrity .If a skin concern or change is observed .Physician consulted and orders will be transcribed for treatment .
Aug 2022 22 deficiencies 2 IJ (1 affecting multiple)
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0694 (Tag F0694)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #86: On 08/16/22 at 10:30 AM Resident #86 was observed in her room sitting in a chair. Resident was pleasant and had ti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #86: On 08/16/22 at 10:30 AM Resident #86 was observed in her room sitting in a chair. Resident was pleasant and had time to talk. When asked if she had any concerns with her care she answered, not at all. Her discharge date was coming up and resident was excited to return home. She stated she had an antibiotic IV therapy (after her back surgery) while she was in a facility. PICC (peripherally inserted central catheter) line dressing was observed on resident's left upper arm. Clear film dressing was reinforced by tape around the edges. Corners of the taped dressing were loose. Resident stated nurses were trying to keep it intact and put some tape to hold it down. On 08/18/22 at 03:20 PM during the 1 [NAME] Unit tour with ADON Resident #86 was observed in her chair in her room. She was excited to share that she is leaving tomorrow. Resident stated she was done with antibiotic therapy as of today, on 8/18/22. ADON asked resident to look at Resident #86's PICC line dressing. It was covered with clear tape around the edges and small pieces of it were peeling off. Two Sodium Chloride prefilled syringes were observed on a side table next to the resident. When asked about it, ADON stated it was not an accepted practice to leave an unattended medication in a resident's room. Resident #86 said that nurses sometimes leave it on a side table for the next antibiotic administration. According to admission face sheet, Resident #86 was a [AGE] year-old female, admitted to the facility on [DATE], with diagnoses that included: Discitis (condition where the spaces between the spinal bones (vertebrae) becomes irritated and inflamed), Intervertebral disk degeneration (lumbar region), Type 2 Diabetes Mellitus, Right foot drop, muscle weakness, abnormalities of gait and mobility. According to Minimum Data Set (MDS) dated [DATE], Resident #86 was scored BIMS of 15/15 on the Cognition Assessment, indicating no cognition impairment or memory problem. According to the MDS, Resident #86 required one staff assistance with bed mobility, transfers, care, and toileting. Record review for Resident #86 revealed following orders: 1) Unasyn Injection Solution Reconstituted 3 (2-1) gm (Ampicillin & Sulbactam Sodium). Use 3 gram intravenously every 6 hours for infection for 42 days. Order date 7/7/22 at 00:06 AM. 2) Sodium Chloride Flush Intravenous solution 0.9%; use 10 ml intravenously every 6 hours for flush before and after Antibiotic therapy. Order date 07/25/22. Review of Medication and Treatment administration records (MAR and TAR) for Resident #86 for July and August 2022 indicated that resident was not given 10 of 168 prescribed IV antibiotic doses. Doses that were missing in July 2022 not given on: 07/08 at 18:00 (6PM) 07/12 at 06:00 AM 07/16 at 18:00 (6PM) 07/21 at 06:00 AM 07/26 at 18:00 (6PM) Doses that were missing in August 2022 not given on: 08/04 at 12:00 PM 08/05 at 00:00 AM 08/08 at 06:00 AM 08/14 at 00:00 AM 08/15 at 06:00 AM Resident was discharged on 08/19/22 and did not receive the full prescribed IV antibiotic therapy. Sodium Chloride flushes were ordered only on 7/25/22 to administer flushes before and after each antibiotic IV administration, which resulted in 158 total missed doses of Sodium Chloride flushes. Further review on 08/22/22 of Resident #86's provider's orders revealed no PICC line dressing changes ordered. Review of Medication and Treatment administration records (MAR and TAR) for Resident #86 for July and August 2022 indicated no PICC line dressing changes completed for 45 days since resident's admission to facility on 07/06/22. Resident #86's Care Plan had the following documented: Focus: Resident is on IV (intravenous) Antibiotics medications for Discitis (initiated 7/21/22- 14 days after resident's admission to facility and start of the IV antibiotic therapy) Goal: Resident will be free of any discomfort or adverse side effects of antibiotic therapy through next review (initiated 7/21/22) Interventions: - IV flushes and Dressing Changes per orders (initiated 7/21/22) - Administer antibiotic medications as ordered by physician (initiated 7/21/22) - Monitor/document side effects and effectiveness every shift (initiated 7/21/22) - Report pertinent laboratory results to MD (initiated 7/21/22) No documented interventions were noted for PICC line site assessment or monitoring for infection. Resident #138: On 08/16/22 at 10:20 AM Resident #138 was observed resting in bed with eyes closed. IV pole was noted on a side of the resident's bed with a small IV medication bag (not infusing) on the pole with tubing attached and capped to itself in a loop. Small amount of medication was noted still in a bag. On 08/17/22 at 10:00 AM Resident #138 was observed in her room in bed. Resident expressed high satisfaction with her care in a facility. IV pole was observed next to the resident's bed. There was a small IV medication bag still hanging on it with little amount of medication present in a bag, tubing not capped. Resident was asked if she receives antibiotic therapy and she responded yes. She stated her pressure injures were infected and she was receiving therapy for that. Resident #138 was asked to see her central line IV site and dressing. She showed her left arm. Clear dressing was noted covering PICC line site insertion. It was not adhering to the resident's skin in a bottom part of it. It was bunched up due to a gauze folded under it, which obstructed the view of the insertion site. Dressing was secured with multiple tapes around its perimeter and across the top portion of the dressing. Some of the tapes were not holding dressing in place anymore. The sterility of the dressing was visibly compromised. Third observation was made on 08/18/22 at 07:40 AM during Resident #138's wound care procedure. Resident's central line dressing was still bunched up at the bottom and plastic outer portion of the dressing was not adhering to the skin. Dressing was taped to secure at the top with paper tape. According to admission face sheet, Resident #138 was a [AGE] year-old female, originally admitted to the facility on [DATE] and re-admitted on [DATE], with diagnoses that included: Osteomyelitis (an infection in the bone caused by bacteria or fungi) of vertebra, sacral and sacrococcygeal region, and left ankle and foot, encephalopathy (brain disease), Sepsis (infection of the blood stream), Anemia, Hypertension, Pulmonary embolism (blood clot in a lung), Neuropathy (disease resulting from damaged or malfunctioning of nerves that causes weakness, numbness and pain in hands and feet), Nutritional deficiency, Atherosclerosis of native arteries of extremities with gangrene (left leg), muscle weakness. According to Minimum Data Set (MDS) dated [DATE], Resident #138 was scored BIMS of 15/15 on the Cognition Assessment, indicating no cognition impairment. According to the MDS, Resident #138 required one staff assistance with bed mobility, transfers, care, and toileting. Review of Resident #138 electronic medical records revealed the following orders: 1) Daptomycin intravenous solution, reconstituted 350 mg. Use 350 mg intravenously one time a day for Osteomyelitis of foot until 09/09/22 23:59. Order date 08/02/22 at 0038 AM. 2) Meropenem 1 gm/100 ml NS, MB+; use 1 gram intravenously every 8 hours for osteomyelitis for 9 weeks. Order date 08/02/22 at 09:47 AM, discontinued date 08/15/22 at 22:09. 3) Meropenem 1 gm/100 ml NS, MB+; use 1 gram intravenously every 8 hours for osteomyelitis until 09/09/22 23:59. Order date 08/15/22 at 22:09. 4) Sodium Chloride Solution 0.9%. Use 10 ml intravenously every 8 hours for Antibiotics flush before and after IV administration. Order date 08/16/22 at 11:27 AM. IV Sodium Chloride flush was ordered on 8/16/22, 13 days after the start of antibiotic therapy. No IV Sodium Chloride flush was ordered for flushes before and after Daptomycin IV administration. Resident #138 missed total of 112 IV Sodium Chloride flushes with her antibiotic therapy. Record review on 08/18/22 revealed no orders for Resident #138's PICC line dressing changes. Review of Resident #138's Medication and Treatment administration records (MAR and TAR) for August 2022 indicated no PICC line dressing changes completed for 17 days since resident's admission to facility on 08/01/22. Resident #138's Care Plan had the following documented: Focus: Resident is receiving IV (intravenous) Antibiotics medications related to her diagnosis of Osteomyelitis (initiated 8/10/22) Goal: Resident will have no complications related to IV therapy through the review date (initiated 8/10/22) Interventions: - IV flushes and Dressing Changes per orders (initiated 8/10/22) - Administer antibiotic medications as per MD order (initiated 8/10/22) - Follow facility policy and procedures for reporting infections (initiated 8/10/22) - Maintain universal precautions when providing resident care (initiated 8/10/22) No documented resident centered interventions were noted for monitoring IV antibiotic effectiveness/side effects/tolerance. No interventions were noted for PICC line site assessment and monitoring. On 08/18/22 at 03:20 PM during the 1 [NAME] Unit tour with ADON Resident #138 was observed resting in her bed. ADON asked resident to show her PICC line site. ADON observed dressing that was not intact and a bag of medication hanging on the pole, which was not infusing at that moment. ADON was asked if the PICC line dressing site looked appropriate. She responded that it was not. Further, she was asked if that was considered a safe practice for a resident with history of sepsis and current infection in her bones, ADON responded that it was not. When queried if bag of antibiotic medication was appropriately left in a room with the resident, ADON said it was not. Review of the facility provided Intravenous Administration of Fluids and Electrolytes Policy (dated April 2017, no revision date) had the following: Staff will be knowledgeable regarding the safe and aseptic administration of intravenous fluids and electrolytes for hydration. General Guidelines 1. A physician's order is necessary to give intravenous fluids and electrolytes. 2. Assess resident's lung and heart status and vital signs before and during therapy to assess for fluid overload. No guidelines specific to intermittent IV antibiotic therapy was found in a provided Policy. According to Infusion Nursing Standards of Practice published by The Infusion Nurses Society (INS) in 2021 Central Venous Access Device (CVAD) Dressing Changes: Dressing change frequency to central lines is dependent upon what type dressing that is in use. For the Transparent Semi-permeable Membrane (TSM), the dressing change frequency is every 5-7 days, and for gauze dressings the frequency is every 48 hours. There is no evidence to support one type of dressing is superior to the other, but gauze is preferable if the patient is diaphoretic. Remember, CVAD site care consists of removing the old dressing, cleansing the catheter skin junction with appropriate antiseptic(s), replacement of stabilization device, and application of a sterile dressing. Standard 59: Infusion Medication and Solution Administration. Another issue is delivering IV medications via a mini-bag and a primary administration set (i.e., gravity infusion) often used with IV antibiotics. There can be a significant potential loss of medication in the administration set, especially with small volume mini-bags (e.g., 50 mL). In the context of antimicrobial stewardship, it is important that patients receive their antibiotics with minimal loss of drug. An additional primary solution to clear the IV tubing is a consideration (p. S182). For example, 25 mL of saline solution after the antibiotic container is empty. (https://www.ins1.org/publications/infusion-therapy-standards-of-practice/) According to Oncology Nurse Advisor article published in 2019 Guidelines related to the required amount of normal saline solution (NSS) to flush a line between medications vary and appear to be institution-based. The only consistency in the literature is that all lines should utilize a 10-mL syringe to preserve the patency and functionality of the catheter in adult patients and 3 mL for pediatric patients. The California Department of Health Care Services recommends flushing the IV line between medications based on the type of line (i.e., PICC vs [NAME]). These guidelines suggest flushing the line with as little as 3-10 mL NSS after antibiotics. Review of the Institute for Safe Medication Practices provides very little standards for the amount for flushing but does endorse the use of a 10-mL syringe. (https://www.oncologynurseadvisor.com/home/cancer-types/general-oncology/guidelines-for-flushing-iv-lines-between-medications/) According to CDC website, Central line-associated bloodstream infections (CLABSIs) result in thousands of deaths each year and billions of dollars in added costs to the U.S. healthcare system, yet these infections are preventable. CDC is providing guidelines and tools to the healthcare community to help end CLABSIs. A central line-associated bloodstream infection (CLABSI) is a serious infection that occurs when germs (usually bacteria or viruses) enter the bloodstream through the central line. Healthcare providers must follow a strict protocol when inserting the line to make sure the line remains sterile and a CLABSI does not occur. In addition to inserting the central line properly, healthcare providers must use stringent infection control practices each time they check the line or change the dressing (https://www.cdc.gov/hai/bsi/clabsi-resources.html) Abatement/Removal Plan: The facility staff did the following to remove the Immediate Jeopardy: 8/22/2022: The facility reviewed Resident's #'s 24, 86 and 138. R #86 was no longer at the facility; R #24 was no longer receiving fluids; R#138 had orders updated to include saline flushes, PICC line dressing changes and maintenance. 8/23/2022: All residents in the facility with vascular devices or subcutaneous fluids were reviewed by the facility to ensure there were physician orders for dressing changes, flushes, maintenance, and documentation of vascular devices. One additional resident was found to need orders for: Dressing changes, monitoring, and saline flushes. Residents with dialysis catheters were screened by the facility and received updated orders for monitoring on 8/23/22. 8/22/2022: The facility reviewed their policies: Guidelines for Preventing Intravenous Catheter-Related Infections; Intravenous adminstraton of fluids and electrolytes, hypodermoclysis therapy care plan; Infusion therapy medication administration. Nursing education began 8/18/2022 related to: orders are in place for the route of administration, IV flushes, care, maintenance and assessment of resident response to treatment of vascular devices. Including: dating of the dress, medication, tubing, and appropriate documentation. 8/22/2022: The facility started ongoing reviews of residents receiving IV therapy or subcutaneous fluids: 3 times per week for 4 weeks, then weekly with results to the QAPI committee. Based on observation, interview and record review, the facility is placed in Immediate Jeopardy due to the facility's failure to provide quality of care in accordance with professional standards of practice for 3 resident's (Resident #24, Resident #86, and Resident #138), with Intravenous catheters (IV's) and subcutaneous fluid administration (Hypodermoclysis) by ensuring that the residents had 1) Current physicians' orders for use, maintenance and monitoring of the sites, administration of fluids/medications, line flushes, dressing changes and discontinuation of the catheter and 2) Documentation of care, to aid in preventing serious complications/harm, including, inflammation, pain, blood clots, infections, Central Line Associated Blood Stream Infections (CLABSI), hospitalizations and/or death. Resident #24: The facility was administering subcutaneous fluids to Resident #24 with a discontinued order. The dressing, bag of fluids and tubing were all undated. There were no notes or assessments of the insertion or maintenance of the needle site, dressing, amount of fluids given or the resident's response to the fluid administration. The resident received subcutaneous fluids for 3 days with no provider's order or monitoring. Resident #86 received 69 doses of IV antibiotics with 138 missed doses of IV flushes. There were no orders for Central Line IV dressing changes or maintenance. There was no documentation that the care was provided. Resident #138: The facility administered 2 different IV antibiotics to Resident #138 without obtaining a provider's order for a saline flush before and after administration of the antibiotic. There were no orders for Central Line dressing changes or IV maintenance to aid in preventing the potential for a central-line-associated blood stream infection, per standards of practice, which could lead to sepsis. 53 doses of the antibiotics were given without providing the necessary saline flush before and after administration of the medication, meaning 106 IV flushes were not provided. The APIC Text: Long-Term Care, copyright 2022 by the Association for Professionals in Infection Control and Epidemiology (APIC), revealed, .The long-term care facility provides a home for elderly, physically disabled, and cognitively impaired residents, presenting unique challenges for the infection prevention and control program . Most commonly, residents who occupy LTCFs are over [AGE] years of age, with the mean age of 80 The aging population faces challenges to combating infection as their immunological systems become compromised as a result of changes related to aging, malnutrition, comorbidities, and medications that may alter their immune status . Prevention of HAIs (Healthcare Associated Infections) should be of high importance . Residents in LTCFs may be chronically dependent on ventilators, have indwelling urinary catheters, or have long-term indwelling central venous catheters. Longevity of stay within LTCF, for many residents, places them at greater risk for HAIs . Hypodermoclysis for Frail Patients and Patients in Long Term Care: A Review of Clinical Effectiveness, Cost Effectiveness, and Guidelines, Ottawa (ON): 2020 [DATE], revealed .Hypodermoclysis (HDC) is a method of administering fluids or medication subcutaneously (under the skin), as opposed to intravenously (IV; into a vein) or intramuscularly (into a muscle). As the number of intravascular devices in LTCFs has increased, so too has the number of complications. CDC guidelines for prevention of intravascular catheter-related infection recommend aseptic insertion, daily inspection, and quality control of intravenous fluids and administration set . Immediate Jeopardy: The Immediate Jeopardy began 8/13/2022. The Immediate Jeopardy was identified on 08/22/2022. The Administrator was notified of the Immediate Jeopardy (IJ) on 08/22/2022 at 1:20 PM. A plan to remove immediacy was requested. The Immediate Jeopardy was removed 08/23/2022 based on the facility's implementation of the removal plan as. verified on site on 08/31/2022. Findings Include: Resident #24: On 8/15/22 at 12:24 PM, Resident #24 was observed sitting in a wheelchair at bedside. She was observed to have 0.9% sodium chloride solution, 1000 cc bag hanging on IV pole with 400 cc remaining in the bag; 600 ml had been administered. The resident pulled up her shirt and showed the fluids were running via a needle into her abdominal subcutaneous tissue. She stated, I think they put it in Thursday. It runs into my stomach. I think I was dehydrated. That is what they said. Observed IV site on right abdomen, taped, no date, time or initials;IV bag not labeled, dated, timed initialed to identify when the fluid administration was initiated. The resident stated, Yesterday morning, they said I have a UTI. They hung another bag yesterday and they gave me a shot. It's once a day. They straight cathed me. I can't walk. A record review of the Face sheet and Minimum Data Set (MDS) assessment indicated Resident #24 was admitted to the facility on [DATE] with diagnoses: Heart disease, kidney disease, diabetes, morbid obesity, weakness, urinary incontinence, and hypothyroidism. The MDS assessment dated [DATE] revealed the resident needed assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status score (BIMS) of 15/15. A review of the physician orders identified 3 orders for Sodium Chloride Solution 0.9%: 1. Use 75 ml/hr intravenously one time only for Fluid electrolyte imbalance for 2 days, start date 8/10/2022 and end date 8/11/2022. 2. Use 100 ml/hr intravenously one time only for Fluid electrolyte imbalance for 2 days, start date 8/11/2022 and end date 8/12/2022. 3. Use 100 ml/hr intravenously one time only for Fluid electrolyte imbalance for 2 days. There was no order to provide the electrolyte fluid replacement subcutaneously via hypodermoclysis. The order indicated intravenously ( via an intravenous catheter inserted into a blood vessel). A review of the Medication Administration Records and Treatment Administration Records revealed three entries for fluid replacement therapy: 1. Order date 8/10/2022, Sodium Chloride Solution 0.9%, Use 75 ml/hr intravenously one time only for Fluid/electrolyte imbalance for 2 days, discontinue date 8/11/2022. There was one entry initialed and timed as given on 8/10/22 at 3:54 PM. The 8/11/22 entry was blank. 2. Order date 8/11/2022, Sodium Chloride Solution 0.9%, Use 100 ml/hr intravenously one time only for Fluid/electrolyte imbalance for 2 days, discontinue date 8/12/2022. There was one entry initialed on 8/11/2022 at 4:51 PM. The entry on 8/12/2022 was blank. 3. Order date 8/12/2022, Sodium Chloride Solution 0.9%, Use 100 ml/hr Intravenously one time only for Fluid/electrolyte imbalance for 1 day, Stop after 2 liters. At 100 ml/hr, it would take 20 hours to administer 2 liters of fluid (1000 ml per liter/2000 ml = 2 liters). There was one entry signed as given on the MAR on 8/12/2022 at 3:03 PM. The 8/13/2022 entry was blank and all other dates in August 2022, including 8/14/2022 and 8/15/2022 were crossed off, because the order had discontinued. On 8/15/22 at 3:15 PM, interviewed the Administrator and Nurse AY during an observation of Resident #24. The resident still had Sodium Chloride 0.9% solution being administered via hypodermoclysis ( a small needle into the subcutaneous tissue in the abdomen.) There was a small dressing over the needle site without a date. The tubing lay on the floor on a soiled piece of brief. The bag of fluids was undated. The Administrator was asked what the tubing was laying on and stated, A piece of a brief. On 8/15/22 at 3:25 PM, reviewed medical record documentation for Resident # 24 with Nurse AY and the Administrator. Nurse AY said she inserted the needle for the hypodermoclysis, unclear on the date and said she made a note. The Nurse was asked if she had assessed or documented on the fluids that were still being administered and she said she had not because there was no order for the fluids. On review of the progress notes, There were two nursing notes on 8/9/2022 the day before the IV fluids were ordered that provided the following: 8/9/2022 at 11:49 AM, written by a provider, Note Text: Staff alerted writer that resident was experiencing fever (100.6), chills, and had 2 episodes of emesis . Rapid Covid-19 test administered with negative results . Orders as follows: 1. STAT CBC, CMP 2. STAT UA with C/s 3. STAT (xray) . 8/9/2022 at 4:23 PM, a nurses note, Note Text: Resident complained of feeling very sick to her stomach and nauseated along with having chills . Resident will be seen by (doctor) this evening . From 8/10/2022 until 8/15/2022 there was no nursing note indicating electrolyte replacement fluids were being administered via hypodermoclysis. There was no mention of insertion of the needle, the site on the abdomen or the resident's response to therapy. On 8/15/2022 at 4:10 PM, a Late entry physician/provider note revealed, Scheduled follow up for resident (Resident #24) who is being seen for management of acute UTI (urinary tract infection) and colitis (bowel inflammation) . Orders as follows . 0.9% normal saline for gentle hydration for 3 liters total . On 8/16/2022 at 1:01 AM, a nurses note provided, Note Text: IV fluids completed, d/c (discontinue) order, pt (patient) tolerated the IV well, IV site pain free, no swelling, area is red and cool to touch . There was no another note or assessment until 8/23/2022 at 11:28 AM, provider note, Resident assessed today for follow up . after completion of IM antibiotic therapy for acute UTI with gentle hydration via hypodermoclysis . Resident #24 had 3 orders for IV fluids from 8/10/2022 to 8/12/2022. The fluids were to be completed by 8/13/2022. They were still being administered subcutaneously via the same abdominal site on 8/15/2022. The needle had been in place for 6 days. The site had not been changed. There was no nursing assessment, dressing changes, monitoring, or notation of the total amount of fluids administered to Resident #24. A review of the Care Plans for Resident #24 provided the following: (Resident #24) has dehydration or potential fluid deficit related to diabetes, mobility, (pressure ulcer), date initiated 1/27/2021 with Interventions: Hydration interventions per Physician orders, date initiated 1/27/2021; Administer medications as ordered. Monitor/document for side effects and effectiveness, date initiated 1/27/2021. The Care Plan had not been updated since 1/27/2021. There was no mention of the resident's current dehydration, electrolyte fluid replacement or UTI. (Resident #24) has a potential and a (history) of actual Urinary Tract Infection, date initiated 8/31/2021 with Interventions: Monitor/document/report to MD (as needed) for signs and symptoms of UTI . date initiated 4/7/2022 and Obtain and monitor lab/diagnostic work as ordered . date initiated 4/7/2022. There were only 2 interventions. The Care Plan had not been updated to include electrolyte replacement therapy as ordered 8/10/2022. There was no Care Plan that mentioned administration of IV fluids, hypodermoclysis, side effects or monitoring. A review of the facility policies revealed the following: Infusion Therapy: Clinical and Pharmacy Services Policies and Procedures for Long-Term Care: 010-N: Appendix B: Hypodermoclysis Therapy Care Plan, dated April 2017 provided, Problem/Needs: Patient is mildly to moderately dehydrated, and requires short-term hydration . Potential for leaking prominent swelling, and local infection . Assess sites at least every 2 hours during infusion, and at least every shift when not in use . Infuse solutions at appropriate rates for hypodermoclysis: Up to 80 ml/hr at a single site, and 62 ml/hr at each of 2 sites . Rotate subcutaneous sites after 1.5-2 liters has infused at a single site . Rotate sites at least every 24-48 hours . Specific Medication Administration Procedures, date April 2018 M: Document in Nursing Progress Notes: . date . time . Medication, solution . infusion rate . site assessment, complications if any . Patient response to procedure . duration of medication infusion . any untoward reactions.
CRITICAL (K)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #18: Review of Resident #18's Electronic Medical Record (EMR) revealed Resident #18 was admitted to the facility on [DA...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #18: Review of Resident #18's Electronic Medical Record (EMR) revealed Resident #18 was admitted to the facility on [DATE] with diagnoses which included paraplegia (paralysis) and adjustment disorder. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to extensive assistance to perform Activities of Daily Living (ADLs). Review of Resident #18's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Vital Sign Monitoring at 9:00 PM - Covid-19 Sign/Symptom PM (evening) Monitoring - PM Pain Evaluation - Baclofen (muscle relaxer) tablet 10 milligram (mg) at 9:00 PM Resident #30: Record review revealed Resident #30 was admitted to the facility on [DATE] with diagnoses which included hypertension, diabetes mellitus, and schizophrenia. Review of MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to complete ADLs. Review of Resident #30's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Atorvastatin (cholesterol lowering medication) 80 mg tablet at bedtime (9:00 PM) - Coreg (cardiac/anti-hypertensive medication) 12.5 mg tablet at 9:00 PM - Docusate Sodium (stool softener) tablet 100 mg at 9:00 PM - Metformin (anti-diabetic medication) 500 mg tablet at 9:00 PM - Humalog KwikPen (insulin) 100 unit/milliliter (mL) pen per sliding scale and blood glucose monitoring at 9:00 PM - Moxiflozacin (antibiotic eye medication) 0.5 % solution in right eye at 9:00 PM - Prednisolone Acetate (anti-inflammatory eye medication) 1% in right eye at 9:00 PM - Durezol Emulsion (pain and anti-inflammatory medication) in right eye at 7:00 PM Resident #35: Record review revealed Resident #35 was originally admitted to the facility on [DATE] with diagnoses which included renal failure, diabetes mellitus, and Chronic Obstructive Pulmonary Disease (COPD). Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to limited assistance to complete ADLs. Review of Resident #35's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Covid-19 Sign/Symptom PM (evening) Monitoring - PM Pain Evaluation - Vital Sign Monitoring at 9:00 PM - Bipap (Bilevel Positive Airway Pressure)/CPAP (Continuous Positive Airway Pressure) (respiratory ventilation support devices which utilize positive pressure and flow to maintain open airways) setting 22/7 with 5 liters oxygen at bedtime - Lipitor (cholesterol lowering medication) 10 mg tablet at 9:00 PM - Melatonin (supplement commonly used as sleep aid) 3 mg tablet at 9:00 PM - Trazadone (anti-depressant medication) 50 mg at 9:00 PM - Bumex (diuretic medication) 1 mg at 9:00 PM - Coreg 3.125 mg tablet at 9:00 PM - Pepcid (medication commonly used to treat gastric acid disorders) 20 mg at 9:00 PM - Spirolactone (diuretic medication) 25 mg at 9:00 PM - Novolog FlexPen (insulin) 100 units/mL pen per sliding scale and blood glucose monitoring at 9:00 PM - Micatin Cream (anti-fungal medication) 2% topically at 9:00 PM Resident #42: Record review revealed Resident #42 was admitted to the facility on [DATE] with diagnoses which included Coronary Artery Disease (CAD), Cerebrovascular Accident (CVA-stroke) with resulting hemiplegia (one sided paralysis), atrial fibrillation (irregular heart rhythm), and seizure disorder. Review of the MDS assessment dated [DATE] revealed Resident #42 was moderately cognitively impaired and required extensive to total assistance to perform ADLs. Review of Resident #42's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Vital Sign Monitoring at 9:00 PM - Covid-19 Sign/Symptom PM (evening) Monitoring - PM Pain Evaluation - Atorvastatin 80 mg tablet at 9:00 PM - Snack at bedtime (9:00 PM) due to decreased intake - Lactulose Solution (laxative medication) 10 grams (gm)/15 mL - ordered 30 mL dose at 9:00 PM - Senna- S (stool softener) 8.6/50 mg tablet at 9:00 PM - Hi-Cal Nutritional Supplement 120 cubic centimeters (cc) at 9:00 PM Resident #45: Record review revealed Resident #45 was originally admitted to the facility on [DATE] with diagnoses which included heart failure, CVA with subsequent left sided hemiplegia, kidney disease, COPD, and depression. Review of the MDS assessment dated [DATE] revealed the Resident was moderately cognitively impaired and required extensive to total assistance to complete ADLs with the exception of eating. Review of Resident #45's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Atorvastatin 20 mg tablet at 9:00 PM - Gabapentin (nerve pain medication) 300 mg at 9:00 PM - Senna-S 8.6/50 mg tablet at 9:00 PM - Lactulose Solution 10 grams (gm)/15 mL - 30 mL (20 gm) dose at 9:00 PM - Salmeterol Xinafoate Aerosol Powder (respiratory medication) 50 microgram (mcg)/dose at 9:00 PM - Ketoconazole (antifungal) shampoo 2% in the PM - Vital Sign Monitoring at 9:00 PM - Covid-19 Sign/Symptom PM (evening) Monitoring - PM Continuous Oxygen administration and rate monitoring - COPD sign/symptom monitoring Resident #48: Record review revealed Resident #48 was originally admitted to the facility on [DATE] with diagnoses which included heart failure, renal disease, diabetes mellitus, and CVA with resulting hemiplegia. Review of the MDS assessment dated [DATE] revealed the Resident was moderately cognitively impaired and required extensive assistance to complete all ADLs with the exception of eating. Review of Resident #48's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Norvasc (cardiac/hypertension medication) 5 mg at 9:00 PM - Cymbalta delayed release (antidepressant) 60 mg at 9:00 PM - Lantus (insulin) 34 units and blood glucose monitoring at 9:00 PM - Prilosec (gastric acid and ulcer medication) 20 mg at 9:00 PM - Tylenol 500 mg and pain monitoring at 9:00 PM - Lactulose Solution 10 grams (gm)/15 mL - 30 mL (20 gm) dose at 9:00 PM - Metformin 500 mg at 9:00 PM - Senna-S 8.6/50 mg - two tablets at 9:00 PM - PM Aquaphor Ointment application Resident #51: Record review revealed Resident #51 was originally admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease, dementia, Parkinson's disease, and depression. Review of the MDS assessment dated [DATE] revealed the Resident was moderately cognitively impaired and required supervision to extensive assistance to perform ADLs. Review of Resident #51's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Atorvastatin 20 mg tablet at 9:00 PM - Cozaar (cardiac/hypertension medication) 25 mg at 9:00 PM - Seroquel (anti-psychotic medication) 12.5 mg at 9:00 PM - Hi-Cal Nutritional Supplement 120 cc at 9:00 PM - Carbidopa-Levodopa (Parkinson's medication) 25/100 mg at 9:00 PM - Vital Sign Monitoring at 9:00 PM - Covid-19 Sign/Symptom PM (evening) Monitoring - PM Pain Evaluation Resident #68: Record review revealed Resident #68 was admitted to the facility on [DATE] with diagnoses which included respiratory failure, esophagus cancer, and failure to thrive. Review of the MDS assessment dated [DATE] revealed Resident #68 was cognitively intact and required limited to extensive assistance to complete ADLs. Review of Resident #68's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Hi-Cal Nutritional Supplement 120 cc at 9:00 PM - Lubricant Eye Drops at 9:00 PM Resident #92: Record review revealed Resident #92 was most recently admitted to the facility on [DATE] with diagnoses with included hypertension, renal failure, Hepatitis C infection, and CVA with resulting hemiplegia. Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to limited assistance to complete ADLs. Review of Resident #92's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Atorvastatin 40 mg tablet at 9:00 PM - Coreg 3.125 mg tablet at 9:00 PM - PM Weight monitoring - Vital Sign Monitoring at 9:00 PM - Covid-19 Sign/Symptom PM Monitoring - COPD sign and symptom PM Monitoring - PM Pain Evaluation - Biofreeze Gel (topical pain relief) 4% at 5:00 PM and 9:00 PM Resident #123: Record review revealed Resident #123 was originally admitted to the facility on [DATE] with diagnoses which included hypertension, bradycardia, diabetes mellitus, heart disease, and dementia. Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to limited assistance to complete ADLs. Review of Resident #123's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Pepcid 20 mg at 9:00 PM - Magnesium Oxide (supplement) 400 mg at 9:00 PM - Senna-S 8.6/50 mg - two tablets at 9:00 PM - Vital Sign Monitoring at 9:00 PM Resident #129: Record review revealed Resident #129 was admitted to the facility on [DATE] with diagnoses which included hypertension, acute kidney failure, and Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to extensive assistant to complete ADLs. Review of Resident #129's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Melatonin 6 mg at 9:00 PM - Plavix (anticoagulation medication) 5 mg at 9:00 PM - Hi-Cal Nutritional Supplement 120 cc at 9:00 PM - Robaxin (muscle relaxer) 500 mg at 10:00 PM - Covid-19 Sign/Symptom PM (evening) Monitoring - PM Pain Evaluation - Vital Sign Monitoring at 9:00 PM Resident #134: Record review revealed Resident #134 was originally admitted on [DATE] with diagnoses which included dementia, acute kidney failure, gastrostomy (surgically created opening in the stomach for the introduction of food), and dysphagia (difficulty swallowing). Review of Resident #134's MDS assessment dated [DATE] revealed the Resident was severely cognitively impaired and required extensive to total assistance to complete ADLs. Review of Resident #134's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22: - Atorvastatin 20 mg tablet at 9:00 PM - Latanoprost Solution (medication used to treat pressure in eye) 0.005% at 9:00 PM - Plavix 5 mg at 9:00 PM - Docusate Sodium 100 mg at 9:00 PM - Ketoconazole (antifungal) cream 2% at 9:00 PM - Metoprolol Tartrate (hypertension medication) 12.5 mg at 9:00 PM - Juven (nutritional supplement for wound healing) at 9:00 PM - Baclofen 10 mg at 9:00 PM - Enteral Feeding (gastrostomy) 50 cc PM water flush - Sodium Chloride 1 gm tablet at 9:00 PM - Vital Sign Monitoring at 9:00 PM - Covid-19 Sign/Symptom PM (evening) Monitoring - PM Pain Evaluation Based on observation, interview and record review, the facility is placed in Immediate Jeopardy for its failure to provide goods, services and necessary care and to prevent neglect from occurring by its failure to administer medications, perform treatments, and complete assessments on the 7:00 PM to 7:00 AM shift on 08/02/22 and 08/16/22. An Immediate Jeopardy (IJ) occurred when, on 8/2/22 on the 7:00 PM to 7:00 AM shift, a nurse for the 1-East Unit did not report for work. The on-site nursing staff did not assume the duties of the nurse. An Agency nurse replaced the nurse at approximately 11:00 PM on 8/2/22 but did not perform the scheduled medications and assessments for the evening of 8/2/22. As a result, no medications were administered nor were assessments completed for the evening of 8/2/22 for 38 of 39 residents reviewed. On 8/16/22 on the 7:00 PM to 7:00 AM shift, Nurse A for the 2-East Unit, had to leave the facility at approximately 10:20 PM due to a family emergency. The on-site nursing staff did not assume the Nurse's duties. As a result, no medications were administered nor were assessments, and/or treatments completed for the evening of 8/16/22 for 29 of 35 residents reviewed. This deficient practice resulted in a determination of Immediate Jeopardy with the likelihood of adverse consequences, serious harm and/or death due to the failure to administer physician-ordered medications, perform treatments and assessments for the management of medical conditions and diagnoses that include diabetes, cardiac disease, seizures, pain and other diagnoses and medical conditions. Immediate Jeopardy: The Immediate Jeopardy began on 08/02/22. The Immediate Jeopardy was identified on 08/25/22. The Administrator was notified of the Immediate Jeopardy on 8/25/22 at 9:50 AM and was asked for a plan to remove the immediacy. The Immediate Jeopardy was removed on 08/17/22 based on the approval and implementation of the facility's Removal Plan as verified on site on 08/25/22. Findings include: A review of the facility policy titled, Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Resident Property, effective date on 9/11/2020, revealed, .An owner, licensee, Administrator, Licensed Nurse, employee or volunteer of a nursing home shall not physically, mentally or emotionally abuse, mistreat or neglect a resident. Any nursing home employee or volunteer who becomes aware of abuse, mistreatment, neglect, exploitation or misappropriation shall immediately report to the Nursing Home Administrator . Definitions of Abuse and Neglect . f. Neglect is the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress . Resident #10: A review of Resident #10's medical record, revealed an admission into the facility on [DATE] with diagnoses that included hyperlipidemia, heart failure, chronic kidney disease, anemia, hypertension (high blood pressure), hypothyroidism, lymphedema and edema. A review of the MDS, dated [DATE], revealed a BIMS score of 15/15 that indicated intact cognition and needed extensive assistance with bed mobility, transfers, dressing, toilet use and personal hygiene. On 8/16/22 at 1:03 PM, an observation was made of Resident #10 lying in bed. The Resident was interviewed and conversed in conversation. The Resident complained of short staffing and stated, They just don't have enough on afternoons and nights. About three weeks ago, there was no nurse staffed on the hall, and indicated the hall was left in the evening with no nurse and stated, We didn't get our medication. The Resident reported being upset/scared with having no nurse and stated, I have an open wound on my leg, I can't get out of bed, and reported she could hear other residents coming out to try to find the nurse and get their medications. The Resident reported it was a Saturday night on the 7 to 7 shift, in the evening, and stated, No one scheduled. The day shift nurse left, and they had no one to cover. Review of Resident #10's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22: Mirtazapine 7.5 mg (milligrams) for depression at 9:00 PM. Ammonium Lactate Lotion 12% to lower legs topically for dry skin at 9:00 PM. Carvedilol 6.25 mg for hypertension at 9:00 PM without a blood pressure monitored. Sennosides-Docusate for constipation at 9:00 PM. Sodium Bicarbonate 650 mg for hypertension at 9:00 PM. Covid-19 signs/symptom monitoring for PM. Prostat Sugar Free for wound healing at 9:00 PM Pain-evaluate pain every shift for PM. Resident #67: A review of Resident #67's medical record revealed an admission into the facility on [DATE] with diagnoses that included chronic peripheral venous insufficiency, diabetes, heart disease, hypertension (high blood pressure) and history of Covid-19. A review of the MDS assessment, dated 6/23/22, revealed a BIMS score of 15/15 that indicated intact cognition and needed extensive assistance with ADLs that included bed mobility, transfers, dressing, toilet use and personal hygiene. On 8/17/22 at 12:06 PM, an observation was made of Resident #67 lying in bed. The Resident was interviewed and conversed in conversation. The Resident reported she took insulin for diabetes and complained of not getting her insulin until late at night, sometimes not until one or two o'clock in the morning. The Resident reported one night there was no nurse taking care of Residents and did not receive her insulin that night at all. The Resident indicated she had waited for the Nurse to come in with her medications and stated, I had fallen asleep but I had issues with my blood sugar all day (the next day after not receiving her evening dose of insulin). Review of Resident #67's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22: Basaglar KwikPen (Insulin) 20 Units at 9:00 PM. Rosuvastatin 20 mg for cholesterol at 9:00 PM. Sennosides 8.6 mg, two tablets at 9:00 PM. Trazodone 50 mg for depression at 9:00 PM. Carvedilol for Beta Blocker at 9:00 PM. Metformin for diabetes at 9:00 PM. Omeprazole for ulcer management at 9:00 PM. Vital signs for the PM. Covid-19 signs/symptoms monitoring for the PM. Pain evaluation for the PM. Tizanidine 4 mg for musculoskeletal therapy at 10:00 PM. Resident #97: A review of Resident #97's medical record, revealed an admission into the facility on 4/11/22 with diagnoses that included acute and chronic respiratory failure, chronic obstructive pulmonary disease, muscle weakness, depressive disorder, hypertensive heart disease, asthma, osteoarthritis and chronic pain. A review of the Minimum Data Set (MDS) assessment, dated 7/15/22 revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, that indicated intact cognition and the Resident needed supervision with Activities of Daily Living (ADL) that included bed mobility, transfers, walking, dressing, toilet use and personal hygiene. On 8/16/22 at 11:24 AM, an observation was made of Resident #97 dressed and lying in bed. An interview was conducted with the Resident. When asked about pain and pain management, the Resident indicated he had problems with pain in his back, shoulders, pretty much all over. The Resident reported having scheduled pain medication. The Resident complained that he did not always get his medication at night for pain and medication for sleep. When asked about why he had not received medication, the Resident stated, There was no nurse in the building to give the medication, so I didn't get it. When asked why there was no nurse, the Resident was unsure but indicated a couple weeks ago there was no nurse on the floor at night. He reported wondering why he was not getting his medication and was told by the CNA that there was no nurse. The Resident indicated that he had heard other Residents asking for medication also. Review of Resident #97's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22: Mirtazapine for depression at 9:00 PM. Fluticasone-Salmeterol 500-50 mcg/dose (micrograms per dose) at 9:00 PM. Naproxen for pain at 9:00 PM. Covid-19 Signs/Symptoms monitoring for the PM. Clonazepam for anxiety at 9:00 PM. Pain evaluation for PM. Vital signs for PM. Resident #103: A review of Resident #103 medical record revealed an admission into the facility on 4/20/22 with diagnoses that included urinary tract infection, Type 2 Diabetes Mellitus, hypertension, weakness, cellulitis, and peripheral vascular disease. A review of the MDS assessment, dated 7/18/22 revealed a BIMS score of 15/15 which indicated intact cognition and the Resident needed extensive assistance with bed mobility, dressing and toilet use. On 8/17/22 at 11:07 AM, an observation was made of Resident #103 lying in bed. An interview was conducted with the Resident and the Resident conversed with conversation. When asked about staffing, the Resident reported that a nurse did not show up for work and there was no nurse to take care of the people on the unit and stated, No insulin, no meds. The Resident indicated they did not have a nurse on the unit and that him and his roommate did not receive any medications that night. The Resident reported that he took medication for diabetes and that insulin was usually given at night but he never got the medication that night. The Resident stated, It's happened more than once, and indicated he had missed his insulin and other medications. Review of Resident #103's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22: Insulin Glargine 30 Units for diabetes at 9:00 PM. Blood Sugars monitoring for diabetes at 9:00 PM. Guaifenesin ER (extended release) 600 mg at 9:00 PM. Metformin 500 mg for diabetes at 9:00 PM. Clonidine 0.2 mg for blood pressure management at 9:00 PM. Cyclobenzaprine 5 mg for spasms at 9:00 PM. Gabapentin 300 mg for nerve pain at 9:00 PM. Resident #112: A review of Resident #112's medical record, revealed an admission into the facility on 7/16/22 with diagnoses that included chronic obstructive pulmonary disease with exacerbation, weakness, difficulty in walking, pressure ulcer of sacral region stage 3, pain, and opiate dependence. A review of the MDS assessment dated [DATE] revealed a BIMS score of 13/15 that indicated intact cognition and the Resident needed supervision assistance with bed mobility, transfers, walking in room and corridor and needed limited assistance with dressing, toilet use and personal hygiene. Review of Resident #112's Medication Administration Record, revealed medications taken for pain and opiate dependence included the following: Aspirin EC (enteric coated) 81 mg (milligrams) for Pain; Lidocaine Pain Relief 4% Patch to apply to abdomen topically one time a day for Pain; Suboxone Sublingual Film 8-2 mg (Buprenorphine HCl-Naloxone HCl) one film sublingually two times a day for opiate dependence; Acetaminophen 325 mg, three tablets every six hours for Pain; and Methocarbamol 750 mg, one tablet four times a day for muscle relaxer. On 8/17/22 at 10:51 AM, an observation was made of Resident #112, sitting on his bed, dressed. An interview was conducted with the Resident and the Resident conversed with conversation. The Resident was asked if he had any pain or discomfort. The Resident indicated he had pain and took medication. The Resident reported not getting his medication about two weeks ago. The Resident expressed concern that there was no nurse to give medication, he didn't get his medication and worried about it happening again and stated, I was in mental anguish, do I have to put up with this every time! When asked if he was scared about missing his medication the Resident stated, It was more of an anger. I had to prepare myself mentally to prepare if I have to deal with it again, and talked about concern of going into withdrawals and having pain that night and stated, There was the mental aspect (of going through withdrawal) and the pain was involved. I felt like I was a bum on the street, and talked about trying to find pain medication and going through withdrawals. Review of Resident #112's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22: Docusil 100 mg for constipation at 9:00 PM. Fluticasone-Salmeterol inhalation aerosol powder breath activated 100-50 MCH/ACT, two puffs at 9:00 PM. Senna-Docusate for stool softener at 9:00 PM. Suboxone Sublingual Film 8-2 mg(Buprenorphine HCl-Naloxone HCl Dihydrate for opiate dependence at 9:00 PM. Prostat sugar free for wound healing at 9:00 PM. Pain- Evaluate Pain every shift for pain Evaluation for the PM. Vital signs for the PM. Methocarbamol 750 mg for muscle relaxer at 9:00 PM. A review of the nursing staff schedule, provided by the facility, for 8/2/22 revealed Unit 1E (East) had Nurse AF scheduled and crossed off for the 2nd shift nurse (7 PM to 7 AM) with Nurse AC written below the other Nurse's name. On 8/18/22 at 4:52 PM, an interview was conducted with Certified Nursing Assistant (CNA) AG regarding the complaints of Resident's not receiving their medication and not having a nurse available. The CNA was asked what took place on that night. The CNA reported that on Tuesday, (8/16/22), there was an agency nurse that had come in and then she just left. She didn't tell anyone she was leaving, she just left, and reported there was no nurse on the 2-East unit when CNA AG came into work at 11:00 PM on 2-East that night. The CNA was unsure what time Nurse A had left the building. The CNA reported that Residents were asking for medication and stated, We told them someone was coming we just didn't know when. The CNA indicated that there was no Nurse that came to the Unit until the next agency Nurse arrived about 11:30 PM or 12:00 AM. The CNA reported no communication or seen a Nurse on the Unit until agency Nurse AA arrived. The CNA reported that Nurse A left the keys for the medication cart/narcotic keys behind the printer/fax machine at the nurses station and had seen the agency Nurse AA retrieve the keys left there. When asked about another night (8/2/22) there was no nurse on the 1-East Unit, the CNA stated, It was kind of the same situation. We didn't have a nurse. The CNA was unsure why there was not a Nurse. The CNA reported that she worked the third shift that night and when she had gotten to work, there was no nurse on the 1-East Unit until an agency Nurse came in but was unsure when the Nurse had gotten there. The CNA reported that Residents were calling and asking for there medications. On 8/22/22 at 1:32 PM, an interview was conducted with the Staff Coordinator (SC)AI. The SC indicated that the other Staff Coordinator AJ no longer worked at the facility and that she was filling in. A review of the schedule for 8/2/22 with Staff Coordinator AI revealed that Nurse AC was on for the night shift that was from 6 PM to 6 AM. The SC reported not being able to know when the Nurse had come in due to Agency Nurses not punching in, they sign a paper with the time they arrive and give it to there agency and indicated the only way to know when she came in was to check the kiosk when they screen for Covid-19 upon entering the building. SC stated, Day shift (Nurse) should not have left until someone came in. On 8/22/22 at 1:36 PM, Nurse AC was contacted on the phone by Staff Coordinator AI and an interview was conducted. When asked about working on 8/2/22, Nurse AC reported she had not been scheduled but had been informed of the opening that night. The Nurse indicated she had come in about 11:00 to 11:30 PM to work the 1 East Unit. The Nurse indicated there was no Nurse on the Unit when she arrived, did not receive report from a nurse and had gotten the keys from a staff Nurse (AK) who was on the 2-West Unit. When asked if Nurse AK had given her report, Nurse AC reported she had not gotten report. When asked if she had done a narcotic count with the Nurse from the 2-West unit, the Nurse stated, No. I did my own personal count. When asked if the evening medications were passed, the Nurse indicated she had not gotten report from another nurse but that some of the Residents said they didn't get their meds. When asked why she had not passed the evening medications, the Nurse stated, The medications were due four hours prior to me entering the building. When asked who was responsible for Resident care, the Nurse reported she did not know and that she had no other contact with other nurses. When asked if she had talked to Administrator (NHA) or the Director of Nursing (DON) regarding no Nurse on the Unit when she arrived and no nursing duties provided to the Residents, the Nurse reported she had not talked to the Administrator or DON. The Nurse stated, There was no Administration here to talk to that night. I talked to (name of Staff Coordinator AJ) the next day. I thought they were aware. I thought she (Staff Coordinator) would let them (Administration) know. On 8/22/22 at 1:51 PM, Nurse AF, who was scheduled, and name crossed out on 2nd shift (7 PM to 7 AM shift) for 1-East Unit on 8/2/22, was phoned by SC AI and an interview was conducted. Nurse AF was asked if she had been scheduled to work the 7 PM to 7 AM shift on 8/2/22. The Nurse indicated she looked at her past schedule and reported she had not been scheduled that day but had been scheduled the following day and stated, She (Staff Coordinator AJ) probably had me down in error. I wasn't supposed to be there that day. The interview continued with Staff Coordinator AI regarding the lack of Nurse coverage for the 1-East Unit on 8/2/22 7 PM to 7 AM shift. SC indicated that the two nurses on day shift needed to stay and both needed to count the narcotics and stated, They should decide who will stay until a Nurse comes in. Nurse AE who was the nurse on the day shift was called, but there was no answer after two calls made by SC. Nurse AK who was the Nurse on the 2-West Unit, was contacted by SC, but there was no answer. Nurse AD who was scheduled on the day shift on the 1-East Unit on 8/2/22 was contacted and an interview was conducted. The Nurse verified that she had worked on 8/2/22 on the 1-East Unit on the day shift when a Nurse did not show for the 7 PM to 7 AM shift. Nurse AD reported that the medication/narcotic keys were left with Nurse AK and report was given to that Nurse and stated, I counted and gave report. It was time for me to leave, and did not talk to the Administrator or Director of Nursing about the Nurse not coming in and that no-one talked to her about staying over.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident # 143: A record review of the Face Sheet and MDS assessment indicated the Resident #143 was admitted to the facility on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident # 143: A record review of the Face Sheet and MDS assessment indicated the Resident #143 was admitted to the facility on [DATE] with diagnoses: Pneumonitis (lungs inflammation) due to inhalation of the food and vomit, Dysphasia (difficulty swallowing), Cerebral infarction (stroke), Atrial Fibrillation, Pacemaker, Type 2 Diabetes Mellitus, Schizoaffective disorder, Bipolar disorder, Drug induced subacute dyskinesia (uncontrolled, involuntary movements of the face, arms or legs), Convulsions, Dementia, muscle weakness, difficulty in walking. The MDS assessment dated [DATE] indicated Resident #143 had mildly impaired cognitive abilities, with BIMS score 14/15, and needed one staff assistance with daily care, bed mobility, transfers, and toileting. Review of Resident #143 electronic medical records (EMR) revealed that resident was admitted to facility on 06/26/22 for skilled nursing care and rehabilitation after hospitalization. There was a Nurse Practitioner note dated 6/29/22 that had the following documentation: Patient is a [AGE] year-old male that is seen for medical follow up. Patient is in facility for subacute rehabilitation and attending therapies as scheduled. Patient has medical history of schizophrenia, dementia, HTN, diabetes, BPH (benign prostatic hyperplasia), seizures and tardive dyskinesia. Patient is awake and alert with periods of confusion. He states that he is feeling well. No chest pain, SOB (shortness of breath), abdominal pain, nausea, or dizziness. Patient requires assistance with ADLs (activities of daily living). No change in appetite, pureed diet is maintained. No difficulty with bowel or bladder. Resident is a well-developed [AGE] year-old male is seen sitting up in bed in no acute distress. Cardiovascular assessment: Regular rhythm, no murmur, rubs, or [NAME]. There was a Comprehensive Nursing Assessment on admission completed on 6/24/22. Record review on 08/25/22 revealed notification in Resident#143's EMR: Daily Skilled Nursing Evaluation-V 5: 62 days overdue-6/24/22. Further review of resident's records revealed no nursing notes or skilled nursing assessments from 06/24/22 till 7/2/22. A review of the resident's Care Plans provided the following: Focus: Resident #143 has a dual lead left sided cardiac pacemaker (initiated 6/24/2022) Goal: Resident will remain free from signs and symptoms of pacemaker malfunction or failure through the review date (initiated 6/24/2022) Interventions: -Monitor vital signs. Notify MD of significant abnormalities (initiated 07/01/22) -Monitor/document/report as needed any signs and symptoms of altered cardiac output or pacemaker malfunction: dizziness, syncope, difficulty breathing, pulse rate lower than programmed rate, lower than baseline Blood Pressure (initiated on 06/24/22) -Pacemaker checks as ordered and document in chart: heart rate, rhythm, battery check (initiated on 07/01/22). Review of Resident #143's provider's orders revealed no orders for pacemaker checks and no nursing assessments documented about resident's heart rate being evaluated to his pacemaker programmed rate. On 08/24/22 at 03:10 PM Unit Manager N was interviewed related to the absence of nursing assessments for Resident #143. She stated the nurses in care should have completed nursing assessments for the resident. When queried if nurses are expected to document changes in condition assessments and communication to the physician in electronic medical record she said yes, they are. There was a nursing note dated 7/2/22 at 01:10 PM with following documentation: Writer summoned to bedside, pt (Resident #143) unresponsive to name, touch, and sternum rub. Writer called code blue, CPR (cardio-pulmonary resuscitation) started, and #911 called. Pt (resident) never regained pulse, heart rate and respirations. Paramedics arrived and took over CPR. Next nursing note was dated 7/2/22 at 02:05 PM: #911 team ended CPR per physician [name] from hospital [name] at 13:42 (01:42 PM). Writer called and informed family [name and phone number]. Writer informed her that resident had died. She was very upset and states she will come to agency (facility). Last Vital Signs documented for Resident #143 were from 07/02/22 taken before 10 AM: Blood pressure- 120/64 Temperature-97 F Pulse- 70 Respirations-20 Oxygen saturation- 96 No documented communication record with provider on call on 7/2/22 was available. No provider's note who received change in condition communication on 7/02/22 was noted in Resident #143's record. On 08/25/22 at 02:20 PM Registered Nurse Q who was providing care to Resident #143 on 07/02/22 was interviewed. She shared that she remembered the resident and she had no concerns that day with regards to his health condition. She stated he took his pills in the morning and ate his breakfast. When asked about change in condition documentation and assessments RN Q stated that she had her hands full that day and did not have a change to properly document everything. She said that staff are doing the best they can here for the residents. Some days they just can't get everything done. When queried how many times she took care of Resident #143 during his stay in a facility, she said maybe 3 or 4 times. She was asked if she documented any progress notes or her nursing assessments in resident's medical record during these shifts. RN Q said that she couldn't find documentation in resident's record. Further, RN Q was questioned if she notified on call provider or physician regarding Resident #143 change in condition. She answered I usually would. I probably paged him. The nurses were not providing routine nursing assessments and monitoring of Resident #143 to aid in detecting a change of condition and to ensure that the resident received the care and services needed, prior to his change of condition on 7/2/22 when the resident was found unresponsive and subsequently died on 7/2/22 at 01:42 PM. No notes were found in resident's record about the time, date and the name of the funeral home that picked up the body. Facility's Notification of Changes Guidelines were reviewed. There was the following: Purpose: It is the practice of this facility that changes in a resident's condition or treatment are immediately shared with the resident and/or the resident representative, according to their authority, and reported to the attending physician or delegate (hereafter designated as the physician). Nurses and other care staff are educated to identify changes in resident's status and define changes that require notification of the resident and/or their representative, and the resident's physician, to ensure best outcomes of care for the resident. Overview of the components of the guideline: 1. Requirements for notification of resident, the resident representative, and their physician: 1) An incident involving the resident, which results in injury and has the potential for requiring physician intervention. 2) A significant change in the resident's physical, mental, or psychosocial status. (i) A significant change includes deterioration in health, mental, or psychosocial status in either life-threatening conditions or clinical complications. Facility's Policy for Nursing Assessment was requested on 08/31/22 and was not provided. Based on interview and record review, the facility failed to assess, monitor, and provide timely interventions for 2 residents (Resident #117 and Resident #143) of 35 residents reviewed from a census of 139 residents, resulting in Resident #117 transferring to the hospital and Resident #143 dying while both developed changes of condition without nursing assessments to aid in identifying a decrease in cognition and an overall decline in condition. Findings Include: Resident #117: A review of the Face Sheet and MDS assessment indicated Resident #117 was admitted to the facility on [DATE] with diagnoses: Recent fall with left femur fracture, COPD, diabetes, Bipolar disorder, Depression, history of mini-strokes, hypertension and weakness. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15. A record review revealed Resident #117 was discharged from the facility on 8/9/22 due to problems with the indwelling Foley catheter, pain and an electrolyte imbalance. Labs were drawn 7/29/22 with results on 8/1/2: high potassium 5.4, low sodium 132 WBC 13.84. At the time of survey exit on 8/31/22, the resident had not returned to the facility. A record review of the assessments and progress notes indicated the nurses were not completing skilled nursing assessments or any routine assessment since the Nursing admission assessment Nursing Evaluation on 7/26/22. Vital signs: blood pressure, pulse, respirations, temperature and pain were assessed daily, but there was no documentation of nursing assessments. A progress note dated 8/3/22 at 11:33 AM revealed, Labs reviewed, logged for doctor. No new orders. There was no further explanation. The resident had a Care Management note providing a summary of the resident's plan of care and discharge plans: 8/3/22. The nurses were not providing, routine assessments and monitoring of Resident #117 to aid in detecting a change of condition and to ensure the resident received the care and services needed, prior to a change of condition on 8/9/22 when the resident was transferred to the hospital; an ER transfer note was then documented. A review of the physician/provider progress notes indicated 4 progress notes: 7/27/22, 8/5/22, 8/8/22 and 8/9/22. A physician/provider progress note dated 8/5/22 revealed, Late entry: Labs with [NAME] imbalances, elevated BUN (kidney function test), and leukocytosis (identifies infection/inflammation), complains of intractable pain to hip impairing participation in therapies . There were no nursing assessments to indicate the providers findings were being monitored. The last progress note prior to discharge was dated Effective Date 8/8/22, however the note had been written by Nurse Practitioner V on 8/18/22- 9 days after the resident was discharged to the hospital: Foley remains for retention post-op. Last labs with [NAME] imbalances, elevated BUN and leukocytosis. Pain better controlled . BP labile (fluctuates) . A provider note written on the day of discharge 8/9/22 at 9:19 PM provided, Labs with significant hyponatremia (low sodium) . anemia and thrombocytosis. Removed Foley with recent retention due to catheter causing pain . Send to . ER for further tx (treatment) of lab abnormalities, Removed Foley and bladder scan . A review of the resident's Lab Results Report, collection date 7/29/22 and reported date 8/1/22 indicated Resident #117 had many abnormal labs. A review of the physician orders for Resident #117 indicated there was no order to ensure nursing assessments were completed. A review of the resident's Care Plans provided the following: (Resident #117) has actual ADL (activities of daily living) self-care performance deficit, date initiated 7/28/2022 with Interventions: Monitor/document/report PRN (as needed) any changes . date initiated 7/28/2022. (Resident #117) has shortness of breath (SOB) when laying flat, date initiated 7/28/22 with Intervention: Elevate HOB (head of be) to alleviate shortness of breath. Position resident with proper body alignment for optimal breathing pattern, date initiated 7/28/22. There were no other interventions. There was no mention of assessment. (Resident #117) has Foley Catheter, date initiated 7/28/22 with Interventions: Monitor/record/report to MD for s/sx UTI . date initiated 7/28/22. There was only one intervention. There was no mention of why the Foley was in use or that it was causing the resident pain. There was no mention on the care plan that the facility attempted to remove the Foley. On 8/24/22 at 1:43 PM, Unit Manager U was interviewed related to the absence of nursing assessments. She said the nurses should have completed nursing assessments for the resident. Also reviewed the late provider progress note dated 8/18/22 for 8/8/22 and Nurse U stated, Oh, that is late.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) was completed for 1 resident (Resident # 120) of 3 residents reviewed, resulting in the potential for inappropriate admissions and absence of available services for mental disorders or intellectual disability. Findings Include: Resident #120: On 8/16/22 at 11:58 AM, Resident #120 was observed lying in her bed, watching TV. She readily conversed, asked and answered questions. A record review of the Face Sheet and Minimum Data Set (MDS) assessment indicated Resident #120 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses: Schizophrenia, thyroid disorder, history of psychosis. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status score of 15/15. On 8/17/22 at 3:13 PM, during a review of the resident's medical record, a document titled Preadmission Screening (PAS)/Annual Resident Review (ARR), (Mental Illness/Intellectual Developmental Disability/Related Conditions Identification); Michigan Department of Health and Human Services; Level I Screening (form 3877) was completed on 9/21/21. In Section II-Screening Criteria, the Registered Nurse completing the document circled Mental Illness #1 The person has a current diagnosis of Mental Illness .; and checked Yes for #3 The person has routinely received one or more prescribed antipsychotic or antidepressant medications within the last 14 days and #4 Yes, There is presenting evidence of mental illness or dementia . In the box Explain any 'Yes' the nurse documented Schizophrenia, delirium, Rx Olanzapine. The box revealed: Note: The person screened shall be determined to require a comprehensive Level II OBRA evaluation if any of the above items are Yes Unless a physician, nurse practitioner or physician's assistant certifies on form DCH-3878 that the person meets at least one of the exemption criteria. The document further provided, Distribution: If any answer to items 1-6 in Section II is Yes, send one copy to the local Community Mental Health Services Program with a copy of form DCH-3878 . A form 3878 was completed and signed on 9/21/21 for Resident #120, with Hospital Exempted Discharge, checked. It provided, Yes, I certify that the patient under consideration: 1. Is being admitted after an inpatient medical hospital stay, and 2. Requires nursing facility services for the condition for which he/she received hospital care, and 3. Is likely to require less than 30 days of services. The 30-day exemption was almost 1 year old. On 8/23/22 at 1:20 PM, Social Worker M was interviewed about the 30-day hospital exemption dated 9/21/21 and the lack of an updated 3877, 3878 and Level II OBRA review. He said he would investigate. On 8/23/22 at 3:42 PM, during an interview with Social Worker M he said that the 9/21/21 3878 was completed by a prior Administrator at the facility and was completed incorrectly. He said Resident #120 had not been in the hospital prior to the completion of the 9/21/21 3877 and 3878 and was originally admitted to the facility on [DATE]. The Social Worker M indicated updated 3877 and 3878 forms were completed dated 8/23/22 and said the resident had mental illness. He said the 3878 would be sent to Community Mental Health. A review of the facility policy titled, PASARR Guideline, effective date 11/28/2017 provided, . The PASARR process consists of the completion of a Level I screen per State and Federal requirements as well as the review and implementation of the Level II recommendations upon admission into the facility . The facility will care plan and provide the specialized services as indicated in the Level II determination .The facility will refer all Level II residents and all residents with newly evident or possible serious mental disorder, intellectual disability or related condition for a Level II review .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0678 (Tag F0678)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that the facility maintained current Cardiopulmonary Resusc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that the facility maintained current Cardiopulmonary Resuscitation (CPR) cards on file for nurses, failed to properly document a critical medical emergency for Resident #143, failed to monitor Emergency Crash Carts and AED's (automated external defibrillator) daily, resulting in incomplete medical records, the potential for nursing not to be prepared to manage an Emergency /Code with functional equipment, with the likelihood to affect all residents deemed for full code status. Findings include: Resident #143: A record review of the Face Sheet and MDS assessment indicated the Resident #143 was admitted to the facility on [DATE] with diagnoses: Pneumonitis (lungs inflammation) due to inhalation of the food and vomit, Dysphasia (difficulty swallowing), Cerebral infarction (stroke), Atrial Fibrillation, Pacemaker, Type 2 Diabetes Mellitus, Schizoaffective disorder, Bipolar disorder, Drug induced subacute dyskinesia (uncontrolled, involuntary movements of the face, arms or legs), Convulsions, Dementia, muscle weakness, difficulty in walking. The MDS assessment dated [DATE] indicated Resident #143 had mildly impaired cognitive abilities, with BIMS score 14/15, and needed one staff assistance with daily care, bed mobility, transfers, and toileting. Review of Resident #143 electronic medical records (EMR) revealed that resident was admitted to facility on 06/26/22 for skilled nursing care and rehabilitation after hospitalization. Resident code status was Full Code. On 07/02/22 Resident was found unresponsive by staff around 01:00 PM. There was a nursing note dated 7/2/22 at 01:10 PM with following documentation: Writer summoned to bedside, pt (Resident #143) unresponsive to name, touch, and sternum rub. Writer called code blue, CPR (cardio-pulmonary resuscitation) started, and #911 called. Pt (resident) never regained pulse, heart rate and respirations. Paramedics arrived and took over CPR. The next nursing note was dated 7/2/22 at 02:05 PM: #911 team ended CPR per physician [name] from hospital [name] at 13:42 (01:42 PM). Writer called and informed family [name and phone number]. Writer informed her that resident had died. She was very upset and states she will come to agency (facility). Review of all documentation in Resident #143's EMR was conducted. There was no Code report/documentation found fn the record. Documentation was requested from the facility on 08/24/22. Record was provided and had the following: Date: 7/2 Time code started: 1:02 Location: 132-1 Code Blue Systems Activated: Yes Type of Arrest: Respiratory Witnessed Arrest: No Patient conscious at onset: No Time code status confirmed with chart present: 1:02 Resuscitation Successful: No Time ended: 1:42 Airway- Type of ventilation: Manual ventilation bag Circulation Cardiac-Pulse present at onset: No Time compression started: 1:02 Time of EMT arrival: 1:10 Pt age (no data) Weight (no data) Height (no data) In a table where code data is recorded by nurses: Time: 1:02 1:07 1:15 1:25 1:42 Next to the times Pulse/Respirations- no data Blood Pressure- no data Pulse Rhythm: Asys Asys Asys Asys Asys (asystole- no pulse) Pacemaker- no data Nurse's notes (labs, assessments, comments): At 1:42- Code called [physician's name] Family notified by: [name of the nurse] Physician Signature for Code Orders: no data MD name Printed: [physician's name] Nurse initiated code: [name of the nurse] Recording nurse: no data Pt. Transported to ED (emergency department): no data Accompanied by: no data Staff names responding to code: 3 nurses signed their names 2 nurses only signatures (unable to identify the staff). No documentation was available to support use of the AED in a code. According to provided Emergency run report dated 07/02/22 by EMS, 911 call was made from the facility at 01:15 PM. EMS (emergency medical services) team arrived at the facility at 01:21 PM. Facility provided record showed that CPR was started at 01:02 PM and EMS arrived at 01:10 PM. There was a 13 minutes period between initiation of CPR and emergency 911 call. During interview with a staff LPN AZ on 08/29/22 at 03:21 PM she stated that on 7/2/22 she worked a day shift and remembered the code for the Resident #143. She responded to the code and was asked by the nurses in a room who were performing CPR to bring another AED machine because the one on the crash cart had no battery life in it. LPN AZ said she brought another AED machine from the dining area on the 1st floor and called 911. During interview on 08/29/22 at 12:55 PM with the agency LPN O she stated she responded to the code on 07/02/22 as soon as she heard it and took over the compressions. She remembered another nurse coming in the room with a different AED machine. She said she left the room after EMS arrived and took over the code. When asked if she noted staff recording the code LPN O said she does not remember. On 08/25/22 at 02:20 PM interview with RN Q was conducted. She was a nurse in care of Resident #143 on 07/02/22. She recalled responding to an alert from a staff that resident was unresponsive. She was the nurse who paged the code overhead and brought emergency crash cart and the back board in the resident's room. RN Q said she placed the back board under the resident. Several staff members responded to the code, she recalled, they came in a room and one nurse started compressions. She did not remember who it was. After that RN Q stated she left the room and went to the nurses' station where she stayed till EMS arrived. When queried if any nurses were recording the emergency response and code she could not remember. When asked if anyone gave her recorded sheet after the code, she could not recall. During interview with Administrator on 08/29/22 at 04:00 PM she stated that she replaced all the crash carts in a facility after she assumed Administrator's responsibilities couple months ago. Previous crash carts were not up to the standards and she wasn't even sure if staff was checking them regularly. On 08/31/22 at 02:27 PM all crash cart logs and checks, including AED daily checks for 6 months (from March to August 2022) were requested and were not provided by the facility. Previously requested and provided Crash Cart Daily Checklist for July 2022 for 1 [NAME] Unit had the note on the form indicated: Midnight nurse do daily. If crash cart used the nurse who utilized crash cart must replace items stat (immediately). Log was filled with the same handwriting for all 31 days of the month and did not have AED check included. During interview with facility administration on 08/30/22 at 09:50 AM documentation and facility investigations were provided to support immediate initiation of the CPR for Resident #143. However, administration could not provide documented records and explanation for lack of and incomplete documentation of the emergency code and discrepancy for times recorded. CPR-Cardiopulmonary Resuscitation Policy was requested and provided by the facility (dated 11/28/17, revised 5/11/18). The following was outlined in a Policy: Guideline Purpose It is the practice this facility will provide basic life support, CPR- Cardiopulmonary Resuscitation, when resident requires such emergency care during a witnessed or unwitnessed event, prior to the arrival of emergency medical services, subject to physician order and resident choice indicated in the resident's advance directives. Responsible party: Nursing CPR certified staff will be available at all times. Staff will maintain current CPR certifications for healthcare providers including hands-on skills practice and in-person assessment and demonstration of skills. Supplies: -Backboard -Face mask or Resuscitation Bag -Automated External Defibrillator (AED) -Crash Cart with Basic airway equipment, oxygen masks, tubing, cannula's, suction machine, and equipment. 4. Shout for nearby help or pill the call button for assistance. Activate emergency response system. Staff immediately instructed to retrieve AED and emergency equipment. 8. If no pulse, begin CPR (Please note: if AED is immediately available, use defibrillator as soon as possible when device is ready for use). 15. Document all appropriate information, including the transfer, in the medical record. Automated External Defibrillator Use: It is the guideline of this facility to use the automated external defibrillator (AED) when indicated in conjunction with CPR, based on resident's wishes/advance directives. Under Procedure: 4. Initiate CPR according to the facility's guidelines, follow CPR guideline and procedure, and bring the AED to the location. The AED should be used as soon as possible. 15. AED battery life and operational status should be checked in accordance with the manufacture's recommendations. According to 2020 American Heart Association Adult Basic and Advance Life Support Guidelines After cardiac arrest is recognized, the Chain of Survival continues with activation of the emergency response system and initiation of CPR. The prompt initiation of CPR is perhaps the most important intervention to improve survival and neurological outcomes. Ideally, activation of the emergency response system and initiation of CPR occur simultaneously. In the current era of widespread mobile device usage and accessibility, a lone responder can activate the emergency response system simultaneously with starting CPR by dialing for help, placing the phone on speaker mode to continue communication, and immediately commencing CPR. Further, under Adult BLS Sequence for Healthcare Provider: Ensure scene safety. Check for response. Shout for nearby help/activate the resuscitation team; the provider can activate the resuscitation team at this time or after checking for breathing and pulse. Check for no breathing or only gasping and check pulse (ideally simultaneously). Activation and retrieval of the AED/emergency equipment by the lone healthcare provider or by the second person sent by the rescuer must occur no later than immediately after the check for no normal breathing and no pulse identifies cardiac arrest. Immediately begin CPR and use the AED/ defibrillator when available. When the second rescuer arrives, provide 2-rescuer CPR and use the AED/defibrillator. (https://cpr.heart.org/en/resuscitation-science/cpr-and-ecc-guidelines/adult-basic-and-advanced-life-support) A review of the facility policy titled, CPR- Cardiopulmonary Resuscitation, dated 11/24/2021 provided, Guideline Purpose: It is the practice this facility will provide basic life support, CPR-Cardiopulmonary Resuscitation, when a resident requires such emergency care during a witnessed or unwitnessed event, prior to the arrival of emergency medical services, subject to physician order and resident choice . Responsible party: Nursing; Nursing staff are educated to initiate CPR, as recommended by the American Heart Association (AHA) . CPR certified staff will be available at all times. Staff will maintain current CPR certification for healthcare providers including hands-on skills practice and in-person assessment and demonstration of skills . On 8/25/22 at 9:50 AM, during an interview with Human Resources Manager (HR) AN the nurse and nurse aide training files including licensure, CPR, background checks, competencies, new hire and yearly training as well as 12-hour nurse aide yearly training were requested. During a review of CPR certification/cards for Nurses L, Q, U, AO, AP, and AU, nurses L, AO and AU did not have a CPR card; Nurse Q's CPR card was expired. On 8/25/22 at 10:30 AM Human Resources Manager AN' was asked about the absence of the CPR cards for Nurses L, AO and AU and she said she did not have a current CPR card for them. When asked about Nurse Q's expired card, the HR Manager said she did not have a current card. The HR Manager was asked if Agency nurses provided a copy of their current CPR cards and she said they did not, That is something I will have to ask for. On 8/29/22 at 11:55 PM, the Administrator was interviewed about CPR cards- policy says the nurses must have healthcare provider with hands on component- 4 of 6 nurses did not have a current CPR card- Administrator said she had the HR Manager perform an audit of nurses CPR cards- she said she knew some were missing,. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation interview and record review, the facility failed to provide Restorative Nursing care for two residents (Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation interview and record review, the facility failed to provide Restorative Nursing care for two residents (Resident #75 and Resident #118) of five residents reviewed, resulting in a lack of the provision and documentation of Range of Motion (ROM) and Restorative Nursing services, lack of treatment and services to accurately monitor, measure, maintain, increase and/or prevent reduction in Range of Motion (ROM), resulting in residents not receiving needed services and the likelihood for further functional decline and diminished mobility. Findings include: Resident #75: On 08/16/22 at 10:10 AM Resident #75 was observed in her room sleeping in bed. Head of the bed was elevated about 45 degrees. Resident's head was lolling to left side. Resident was slouched in bed leaning with her upper body to the left. The breakfast tray was noted in front of the resident on an over the bed rolling table. On 08/17/22 at 10:35 Resident #75 was observed sleeping in her bed. On 08/18/22 at 10:30 AM Resident #75 was lying in her bed. During the interview with the resident, she stated that staff does not get her up in a chair, which she would like to do. Per resident's statement she stays in bed all day. She said she feels that staying in bed all day does not help her in recovering well after stroke. She shared that her left side of the body was affected and was not functional. Lately she feels like her right side started to get worse also. Per resident, nursing staff does not work with her on ROM (range of motion). Last time she recalled receiving any rehabilitation services like PT/OT (physical/occupational) therapy was about a year ago. Resident expressed fear of declining and was upset while talking about it. A record review of the Face Sheet and MDS assessment indicated the Resident #75 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: Dysphasia (difficulty swallowing) following nontraumatic intracerebral hemorrhage (stroke), pulmonary embolism (blockage of artery in lungs by a blood clot), Chronic systolic (congestive) heart failure, Hypertension, tracheostomy, Type 2 Diabetes Mellitus, dependence on supplemental oxygen, gastrostomy. The MDS assessment dated [DATE] indicated Resident #75 had mildly impaired cognitive abilities, with BIMS score 13/15, and needed extensive assistance with daily care, transfers, and toileting. On 08/22/22 at 03:15 PM during interview with physical therapy department interim manager AL she stated that therapy evaluation must be initiated by nursing and placed as an order. When asked if Resident #75 was allegeable for therapy services she said that resident can have two evaluations per year. On 08/23/22 at 01:30 PM during interview with the Unit Manager LPN N she stated that Resident #75's movements away from the bed are limited to her tracheotomy and oxygen circuit. Facility was attempting tracheotomy decannulation per orders and Resident #75 had excessive anxiety during the process; hence that she was not able to fully participate in physical therapy. When asked if resident can be positioned in a chair per her requests, LPN N answered yes. Moreover, when queried if Resident #75 was receiving restorative services, LPN N said there was no active Restorative Nursing program in a facility. Nurse aids are expected to provide passive ROM with residents during ADL care, bed baths and dressing. Medical record review for Resident #75 revealed following orders: Activities as tolerated; no directions specified. Active since 4/8/21. No new orders were placed since 2021 for PT/OT evaluation or services, restorative nursing or providing ROM to the resident. [NAME] review showed no active or passive ROM tasks for the resident. Under Dressing/Splint Care there was a note: dressing- physical assist extensive x 1 staff. No restorative nursing tasks were noted in [NAME]. Review of Resident #75 Care Plan revealed no resident centered individualized planning for maintaining/increasing/preventing reduction in ROM. During interview with facility Administrator on 08/31/22 at 01:27 PM, she stated that facility did not have a Nursing Restorative program at that moment. She indicated that it was her intention to provide restorative services to residents soon. Review of facility Policy 'Restorative Nursing Guidelines' dated 10/01/19, documented To ensure that a resident who enters the facility without limited range of motion does not experience reduction in range of motion unless the resident's clinical condition demonstrates that a reduction in range of motion is unavoidable; and A resident with limited range of motion receives appropriate treatment and services to include range of motion and/or to prevent further decrease in range of motion . The Policy directs that: the resident specific comprehensive assessment should identify individuals risks which could impact the residents range of motion including but not limitless to: -immobilization (bed fast, reclining in a chair or remaining seated in a chair/wheelchair). -Neurological conditions causing functional limitations such as cerebral vascular accidents, multiple sclerosis . -any condition where movement may result in pain, spasms, or loss of movement such as cancer, presence of pressure ulcers, arthritis, gout, late stages of Alzheimer's, contracture's, mechanical ventilation . -clinical conditions such as immobilized limbs or digits because of an injury, fractures, surgical procedures including amputations . Resident #118: According to admission Face sheet, Resident #118 was admitted to the facility on [DATE], with diagnoses that included High Blood Pressure, Diabetes, High lipids, Stroke with right sided weakness, and other complications, According to Minimum Data Set (MDS) dated [DATE], Resident #118 scored a 15 out of 15 on the Cognition Assessment indicating no cognition impairment. The MDS also coded Resident #118 as requiring extensive two person assist for Activities of Daily Living (ADL) care to include Bed Mobility, Toileting, Dressing, and Personal hygiene. Review of Resident #118 MDS data (14 day) coded Resident #118 under 'Functional Limitation in Range of Motion' as 1/1 indicating impairment to upper extremity (shoulder, wrist, elbow, hand) and impairment to lower extremity (hip, knee, ankle, foot). The MDS coded as impairment for both upper and lower extremity on the assessment. An observation occurred during care on 8/31/22 at 1:30 PM, in Resident #118's room, by Agency Nursing Assistant F. During the care, a brace was noted to be laying on the night stand. NA F asked Resident #118 if he was supposed to have a knee brace on. He said yes. NA F attempted to place the brace on Resident #118's right knee. NA F was asked if anyone in the facility taught her how to apply braces and splints, and verbalized she learned it in school, not in the facility, no one has taught me that here. NA F had placed the knee brace on Resident #118, it was noted to be upside down and placed on incorrectly. Resident #118 asked her to remove the knee brace. Resident #118 instructed her how to reapply the brace. After 2 attempts and guidance from Resident #118, the right knee brace was applied correctly. NA F was asked if she does range of motion with her Resident's and verbalized only when dressing them. I don't do any exercises with them. Just when putting their clothes on. Resident #118 was asked if his knee brace gets applied daily and he said no, most of the time it is laying on the night stand. During extended survey on 8/31/22, male Resident residing in room [ROOM NUMBER] was asked if his medications had been administered on time and said Now they are. Male Resident was asked if staff apply his splints/braces and said, No, staff do not, but Therapy does. Male Resident was asked if staff do range of motion exercises with him and said, No, not always. Most of the staff don't know what to do. They are Agency. On 8/31/22 at 1:50 PM, Nursing Assistant D was at the nurse station and was asked if she applies splints or braces to her residents. NA D indicated that Therapy applies the splints, not the Aids. NAD was asked if she does range of motion exercise with her residents and verbalized They get range of motion when I am dressing them. I guess that is range of motion.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to obtain physician's orders for catheter use and revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to obtain physician's orders for catheter use and revise the care plan for Resident #90 and 2) Failed to provide prophylactic measures for a recurrent Urinary Tract Infection (UTI) for Resident #113 resulting in the risk for inappropriate catheter use and care, and possible complications in residents' health conditions with recurring UTI infections. Findings include: Resident #90: On 08/15/22 at 12:21 PM Resident #90 was interviewed in his room. During room observation Foley catheter was noted secured on the resident's right side of the bed. Privacy cover was on. Catheter tube was noted to have yellow drainage. When asked if resident has any concerns with his catheter care he responded that he is fine with it. He stated he had UTI about a month ago and was given antibiotics for it. According to admission face sheet, Resident #90 was a [AGE] year-old male, admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included: Acute systolic (congestive) heart failure, Acute respiratory failure with hypoxia, shortness of breath, Chronic obstructive pulmonary disease (COPD), Dependence on supplemental oxygen, Peripheral vascular disease, Atrial Fibrillation, Myocardial infarction (heart attack), Chronic kidney disease, Type 2 Diabetes Mellitus, neuromuscular dysfunction of the bladder, muscle weakness, Hypertension, Cerebral infarction (stroke). According to Minimum Data Set (MDS) dated [DATE], Resident #90 was scored 15/15 on the Cognition Assessment, indicating no cognition impairment or memory problem. According to the MDS, Resident #90 required two staff assistance with bed mobility, care, and toileting. On 8/16/22 record review of Resident #90 physician orders revealed no orders for suprapubic catheter care, dressing changes, bag, or catheter changes. Review of medication and treatment administration records (MAR and TAR) for August 2022 had no catheter related treatments, like dressing changes, documented. On 08/24/22 at 10:30 AM during interview with the Unit Manager LPN N she stated that she cannot find active orders for Resident #90 catheter care and dressing changes. When asked when the orders should be placed, she said usually on admission if resident came with the catheter or when catheter was placed. There was a nursing evaluation note for Resident #90 re-admission, dated 2/2/22: Suprapubic Foley, the catheter is for Neurogenic bladder, size 18Fr, there are no signs or symptoms of infection. On 08/24/22 at 09:33 AM review of the Resident #90 Care Plan revealed the following: Focus: Resident has a suprapubic catheter (initiated 2/11/21) Goal: Resident will be/remain free from catheter-related trauma through the review date (initiated 2/11/21) Interventions: -Check tubing for kinks each shift (initiated 5/21/21) -Monitor/document for pain/discomfort due to catheter (initiated 5/21/21) -Monitor/record/report to MD for s/sx (signs and symptoms) UTI: pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temperature, urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns (initiated on 02/11/2021). No individualized interventions related to the assessment of the suprapubic catheter site, dressing changes, bag or catheter changes per provider order, or use of the antibiotics for UTI were noted in the Care Plan. No revisions in the Care Plan were made since 5/21/21. There was a Nurse Practitioner progress note dated 8/15/22: Follow up for UTI and sacral osteomyelitis. Patient recently noted to have cloudy malodorous urine with complaints of pelvic floor pain. Urine studies obtained were positive for multiple organisms including E. Coli, Klebsiella pneumonia, and Proteus susceptible to ceftriaxone. Completed IM (intra-muscular injections) ceftriaxone. Review of the Resident #90 physician orders revealed the following: Ceftriaxone Sodium Injection Solution reconstituted 1 gm. Inject 1 gram intramuscularly one time a day for UTI for 5 days. Order date 7/26/22 at 09:00 AM. Review of the facility provided Urinary Indwelling Catheter Management Guideline (effective on 11/28/17, no revision date) revealed: Indwelling catheters may be associated with significant complications, including bacteremia (bacteria in the blood), febrile episodes, bladder stones, fistula formation, and erosion of the urethra, epididymitis, chronic renal inflammation and pyelonephritis. Indwelling catheters are also prone to blockage. Medically justified indwelling catheters will require physician orders for: -Catheter size and type Changing indwelling catheters and drainage bags at routine or fixed intervals is not recommended. Rather, catheters and drainage bags should be changed based on clinical indications such as: -Infection -Obstruction -When the closed system is compromised Surgically Placed Supra Pubis catheters -In the event a supra pubic catheter comes out, cover the area with a sterile bandage while obtaining supplies and consulting for orders to replace as needed. Physician orders should reflect these recommendations. If there is a practice recommended outside of guideline standards of practice the physician must specify the risk and benefits for alternate prescribing practice routines. Additional care practices should include (among others) -Developing a plan of care upon admission and/ or placement that includes: 1. A review every quarterly, annually and with change in condition 2. Causal and or contributing factors 3. Associated risks including infections 4. Individualized interventions Resident #113: A review of Resident #113's medical record revealed an admission into the facility on 9/28/21 with diagnoses that included chronic obstructive pulmonary disease, diabetes, anxiety, stroke and pyuria (the presence of white blood cells or leukocyte esterase that exceeds a threshold and suggests a urinary tract infection (UTI)). A review of the Minimum Data Set assessment, dated 7/20/22, revealed a Brief Interview for Mental Status score of 15/15 that indicated intact cognition and needed extensive assistance from staff for many activities of daily living. On 8/15/22 at 1:20 PM, an observation was made of Resident #113 lying in bed. The Resident was interviewed and engaged in conversation and answered questions. The Resident was asked about any types of infections and responded that she had a urinary tract infection a couple weeks ago and had gotten some antibiotics for it but was unsure if the infection had resolved. The Resident had not voiced any signs or symptoms of continued UTI but indicated she had long standing problems with recurrent UTI's. A review of Resident #113's medical record revealed the following progress notes: - 8/2/2022 at 23:24 (11:24 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), n/a (not available). - 8/3/2022 at 9:57 (AM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), on order. - 8/3/2022 at 23:11 (11:11 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), pending pharmacy delivery. - 8/5/2022 at 23:08 (11:08 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), called pharmacy, pending pharmacy. - 8/6/2022 at 14:18 (2:18 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), pharmacy to deliver. A review of Resident #113's Medication Administration Record, revealed an order for Methenamine Hippurate Oral Tablet [Methenamine Hippurate] Give 1 tablet by mouth every 12 hours for suppression of recurrent UTI-No stop date until stopped by ID with an order date on 8/1/22 at 1:37 PM and a discontinued date on 8/6/22 at 7:13 PM, reordered on 8/6/22 at 7:13 PM. The medication was documented as not given on 8/2/22, 9:00 PM dose; 8/5/22 9:00 AM and 9:00 PM doses; 8/5/22 9:00 PM and 8/6/22 9:00 AM doses. The medication was documented as given on 8/4/22 9:00 AM and PM dose and 8/5/22 9:00 AM dose, then not until 8/7/22 9:00 AM dose and continued to be administered twice a day. The Resident had missed six doses of the medication. On 8/24/22 at 12:40 PM, an interview was conducted with Unit Manager N regarding Resident #113's recurrent urinary tract infections. The medical record for Resident #113 had been reviewed with the Unit Manager previously on 8/23/22 at 4:08 PM but had some unanswered questions. The Unit Manager reported the Resident had a UTI in July, the urinalysis showed gram + rods for which an antibiotic was prescribed prior to the sensitivity results back, the Resident was assessed and had no further issues with the UTI. The Unit Manager reported the Resident had seen a specialist and was ordered a prophylactic medication due to recurrent UTI's. The prophylactic medication of Methenamine Hippurate order was reviewed with the Unit Manager. The medication had not been available and not given. Order written on 8/1/22, to be started on 8/2/22, reordered on 8/6/22 with six doses not given with documented notes of pharmacy to deliver, pending pharmacy delivery, on order and n/a (not available), was reviewed with the Unit Manager. The Unit Manager had a meeting and indicated she would follow up on the medication not being available. On 8/25/22 at 4:10 PM, an interview was conducted with Assistant Director of Nursing (ADON) W regarding Resident #113's medication prescribed for suppression of recurrent UTI's. When asked why the medication had been missed for the six doses not given, the ADON indicated she was not aware if the pharmacy was able to get the medication delivered sooner and indicated she would call pharmacy to find out. The ADON stated, They should not wait that long for a medication to arrive. On 8/30/22, a phone call was made to the Pharmacy Representative regarding medication Methenamine Hippurate delivery to the facility, a message was left but a return phone call was not received prior to the exit of the survey. On 8/30/22 at 1:52 PM, the ADON indicated she had called the pharmacy and that they have a drop ship where pharmacy, if aware a medication was needed and it was not in back-up supplies, the Nurse would call to have the pharmacy get the medication ready for delivery and that pharmacy should be able to deliver the medication to the facility by the next day or sooner for more critical medications. The ADON was unsure when the medication Methenamine Hippurate had been delivered to the facility, and if the medication had been given on 8/4/22 and 8/5/22, was unsure why it not available to be given again until 8/7/22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #21: A review of Resident #21's medical record revealed an admission into the facility on [DATE] with diagnoses that in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #21: A review of Resident #21's medical record revealed an admission into the facility on [DATE] with diagnoses that included end stage renal disease, chronic kidney disease stage 4, vascular dementia, anemia, and diabetes. A review of the Minimum Data Set (MDS) assessment revealed the Resident was severely impaired for cognitive skills for daily decision making and needed extensive assistance with activities of daily living. Further review of the medical record revealed the Resident went out of the facility for dialysis treatments three times a week. A review of Resident #21's medical record revealed dialysis communication forms from 3/16/22 to 5/20/22 and one for 6/15/22. One form was not dated and lacked pre-dialysis vital signs. On 4/22/22, 4/5/22, 5/4/22, 5/11/22 and 6/15/22, the Hemodialysis Communication Form lacked assessment of dialysis site and vital signs upon the Resident's return back to the facility after receiving dialysis treatments. On 4/25/22 and 5/2/22, the Hemodialysis communication Form lacked pre and post weights, post dialysis vital signs and medication given during dialysis, the section filled out by the dialysis unit and communicated with the facility. There were no Hemodialysis Communication Forms in the medical record between 5/20/22 and 6/15/22 and no forms from after 6/15/22 to present. A review of Resident #21's Medication Administration Record (MAR) and Treatment Administration Record (TAR) lacked documentation of an assessment of the hemodialysis dressing, site or the assessment of the bruit/thrill of the Resident's dialysis site. Further review of the MAR revealed that medication scheduled in the morning was documented as not given with the chart code of 3 that indicated absent from home. The Medications scheduled for 0900 (9:00 AM), in August 2022, not given on days 8/1/22, 8/3/22, 8/8/22, 8/10/22, 8/12/22, 8/15/22, 8/17/22 and 8/19/22 when the Resident went to dialysis included the following: -Aspirin 81 mg (milligrams). Give 1 tablet by mouth one time a day for prevention. -Atorvastatin 80 mg. Give 80 mg by mouth one time a day for HDL (cholesterol medication). -Clopidogrel 75 mg. Give 1 tablet by mouth one time a day for blood clot prevention. -Lokelma Packet 10 GM (grams). Give 1 packet by mouth one time a day for low potassium. Give on Dialysis days as well. -Multivitamin. Give 1 tablet by mouth one time a day for supplement. -Protonix delayed release 40 mg. Give 1 tablet by mouth one time a day for Acid Indigestion. -Sertraline 25 mg. Give 1 tablet by mouth one time a day for Depression. -Amlodarone 200 mg. Give 1 tablet by mouth two times a day for abnormal heart rhythm. -Keppra 500 mg. Give 1 tablet by mouth two times a day related to other Seizures. There was a lack of adjustments to medication schedules due to dialysis treatments and when the Resident was out at that time for treatments. On 8/30/22 at 12:43 PM, an interview was conducted with Unit Manager, Nurse Z regarding Resident #21's dialysis communication forms. The Unit Manager reported that the top of the form was to be filled out by the Nurse before leaving for dialysis, the second section was for the Dialysis Unit to record weights, vital signs, medications given and/or any issue during dialysis, and the third section was to be filled out when the Resident returned back to the facility. The Unit Manager was asked about the lack of Hemodialysis Communication Forms in the Resident's medical record and reported that they were kept in a binder or had been sent to medical records to be uploaded in the Resident's medical record. The Unit Manager indicated she would locate the missing communication forms. When asked about the forms not completed, the Unit Manager indicated that the form should be filled out and if the second section from the dialysis unit was not filled out, the Nurse was to call the dialysis unit to get the information. On 8/31/22 at 2:26 PM, an interview was conducted with Unit Manager, Nurse Z. The Unit Manager reported that dialysis communication forms that were located had been uploaded into the Resident's medical record, but that all the forms had not been located. The Unit Manager was asked about assessment of the Resident's shunt used for hemodialysis and indicated that it should have been done daily. Review of the orders revealed a new order to monitor the bruit and thrill daily. When asked why not assessed prior to the new order, the Unit Manager was unable to answer and stated, the ball was dropped on that and the order was not put in for that assessment. The lack of accommodation for medication administration times during the time the Resident was out for dialysis treatments were reviewed with the Unit Manager. The Unit Manager indicated that the Resident's chair time might have been changed but the medication administration times were not changed and stated, Going forward, we will check with the doctor to see if they can change the administration schedule for the medications. Based on interview and record review, the facility failed to ensure that dialysis communication forms were complete and included pre-dialysis and post-dialysis assessments; assess the dialysis access sites and accommodate the residents' medication regimen for 2 Residents (Resident #21 and Resident #104) of 2 residents reviewed for Dialysis care, resulting in the potential for a decline in condition and the inability for a prompt response to care needs. Findings Include: Resident #104: On 8/17/22 at 10:31 AM, Resident #104 was observed sitting in bed. She was asked about receiving dialysis services. She said she attends in the mornings on Tuesday, Thursday and Saturday. She was unsure of the name of the dialysis center, but said it was ok there. A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #104 indicated an admission date of 6/13/22 with diagnoses: Chronic Kidney disease, received dialysis services, heart disease, history of a stroke, weakness, anemia, COPD and chronic pain. The MDS assessment dated [DATE] revealed the resident needed assistance with all care and had mild cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 12/15. On 8/23/22 at 1:56 PM interviewed Unit Manager Nurse U related to the last dialysis communication form in the resident's medical record was dated 7/30/22. Resident #104 had attended dialysis 9 times since then and no dialysis communication forms were present in the medical record. Nurse U said the forms were placed in a folder at the nurses desk and then sent to medical records for upload into the record. Requested to see the documents at this time. On 8/23/22 at 4:00 PM, reviewed the 7/30/22 dialysis form with Nurse U. The form had 3 sections to complete- the first was prior to dialysis for the facility nurse to complete/assess the resident; the 2nd was for the dialysis facility to complete and the 3rd section was post dialysis for the facility nurse to complete upon return to the facility after dialysis. The 3rd section was blank on both forms reviewed 7/30/22 and a prior form. Nurse U was asked if the facility was assessing the resident's dialysis access dressing site and resident condition upon return to ensure the dressing was intact, there was no bleeding or signs and symptoms of infection and to monitor how the resident tolerated the dialysis procedure. The unit manager said the nurses should have completed the assessments. A review of the dialysis care plan dated 6/23/22 did not mention completion of the Dialysis communication form, or assessment post dialysis return, including assessment of the dialysis access site. A review of the facility policy titled, Clinical Guide: Dialysis, provided Guideline for Residents Receiving Hemodialysis, Care interventions required when a resident is on hemodialysis may exceed the usual identified problems and interventions provided to residents in long-term care setting . Education surrounding the care of the unique needs of the resident on hemodialysis are also important. Communication between outpatient dialysis provider and facility should include: Written communication form with review of daily weights, any changes in condition or mood . Daily Checks of Vascular Access: Inspection of Access; Condition of skin over access, redness; Palpation of Access: Thrill + or -, heat, drainage, swelling, tenderness; Auscultation of Access- Bruit +/-, Quality/Character . Communication with the dialysis center before and after the dialysis treatment will provide the patient with consistent care . Long and short term plans of care should be communicated .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that nurses received completed yearly competencies and traini...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that nurses received completed yearly competencies and training for 6 of 6 nurses and 8 of 8 Certified Nursing Assistants reviewed for education and competencies, resulting in the nurses and nurse aides lacking the necessary skills and qualifications to adequately care for the needs of the residents. Findings Include: On [DATE] at 9:50 AM, during an interview with Human Resources Manager (HR) nurse and nurse aide training files including licensure, CPR, background checks, competencies, new hire and yearly training as well as 12-hour nurse aide yearly training was requested. The HR Manager said the nurse and nurse aide annual training was provided to the staff on an electronic, online system. When asked if there was hands on training and competency check-off, she said she thought nurse aides had gait belt and Hoyer lift training and would check on the others. A policy for staff education was requested. Education was reviewed for the following nurses: L, Q, U, AO, AP, and AU. None of the facility hired nurses had clinical competencies. A review of the electronic medical record training documents revealed the nurses were not consistently assigned the same training to ensure competent care was provided to the residents. A review of the new hire and yearly education for facility hired nurse aides AG, AH, AP, AQ, AR, AS, AT and AV revealed there were no competencies for clinical skills. The nurse aides were not all completing the same training on the electronic system. On [DATE] at 11:50 AM, the Administrator was interviewed about the clinical staff/nurses and nurse aide education. She said there is no consistent orientation schedule, yearly mandatories or competencies, the staff are assigned classes in the electronic/online learning system. She said the only hands on component was hand hygiene; staff print out a form/ hands on checklist for hand hygiene to be observed by another staff member and PPE (Personal Protective Equipment) with a similar hands on experience observed by a coworker. When asked if the nurses completed competencies for peri-care, indwelling urinary catheters and IV's, she said there had not been. The Administrator said there had been no consistency with staff education. During the interview with the Administrator on [DATE] at 11:50 PM, she was asked if Agency staff were provided an orientation to the facilities protocols and policies specific to the facilities practices. The Administrator said they did not receive education to the facilities processes. No clinical competencies or policy for staff education was received prior to exit from the facility on [DATE] at 5:20 PM. On [DATE] at 2:30 PM, during an interview with Human Resources Manager AN she was asked about training/orientation for Agency staff, she said the facility did not provide training for them but would be checking on that for the future. The Code of Ethics for Nurses, American Nurse Association, 2001, page 14, provided, . the nurse's primary commitment is to health, well-being, and safety of the patient . the nurse is accountable to the quality of nursing care given to patients .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure that a Registered Nurse was on duty for eight consecutive hours a day, seven days a week, resulting in the potential for inadequate ...

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Based on interview and record review, the facility failed to ensure that a Registered Nurse was on duty for eight consecutive hours a day, seven days a week, resulting in the potential for inadequate coordination of routine or emergent care, which could result in negative clinical outcomes affecting all 139 residents in the facility. Findings include: On 8/15/22 at 11:30 AM, the team requested clinical nursing schedules for the week prior to the survey beginning and the current week. They were received electronically, and most were unreadable; paper copies were requested. On 8/18/22 at 11:30 AM, requested posted nurse staffing sheets (a document listing all nurse staff by discipline (RN, LPN or Nurse aide working in the building on each shift- posted per federal guidelines) for the past 6 months. A review of the Daily posted staffing sheets from 3/1/22-8/26/22 identified several missing and blank forms, as well as a lack of 8 hour daily Registered Nurse (RN) coverage. On 8/29/22 at 11:50 AM, during an interview and review with the Administrator about the nursing schedules and Posted nurse staffing, it was identified that there several days in July 2022 that did not have an RN working for at least 8 hours in a 24-hour period. On July 4th, July 8th, July 9th and July 10th, 2022. The facility did not meet the minimum 8 hours of RN coverage. The Administrator stated, I am looking to hire more agency RN's. We only have 1 RN of our own and the wound nurse who is an RN.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Staffing Information (Tag F0732)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure that clinical staff posting was completed daily and posted in a visible area, resulting in the inability for residents ...

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Based on observation, interview, and record review the facility failed to ensure that clinical staff posting was completed daily and posted in a visible area, resulting in the inability for residents and visitors to know what clinical staff were working on those days. Findings Include: On 8/18/22 at 11:30 AM, requested posted nurse staffing sheets (a document listing all nurse staff by discipline (RN, LPN or Nurse aide working in the building on each shift- posted per federal guidelines) for the past 6 months. A review of the Daily posted staffing sheets from 3/1/22-8/26/22 identified several missing and blank forms as follows: 3/13/22 blank for nursing hours, no 3/13/22 staffing form to clarify; an April form undated possibly 4/12/22; no forms for 4/25-4/30/22; no daily posted form for 5/12/22; no staffing form for 5/12/22-; no daily posted form for 6/1/22; no posted form for 6/6/22; one June 2022 undated posted staffing form. On 8/24/22 at 10:40 AM, Staff Scheduler AI was interviewed, and she said she was a Certified Nursing Assistant, but had only been in the role of Staff Scheduler for about a week. Reviewed with her that some of the daily posted nurse staffing sheets were missing from March, April, May and June 2022; she said she would check on that. On 8/29/22 at 11:50 AM, during an interview with the Administrator, reviewed with her about the missing Posted staffing sheets. She said that she was newer to the facility and that occurred prior to her arrival, but there were new staff in place to correct the issues.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide pharmaceutical services for ordered medication...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide pharmaceutical services for ordered medications for two residents (Residents #69 and Resident #97) of six residents reviewed for medication regimen review, resulting in Resident #69 not receiving the antibiotic Vancomycin for infection to treat Clostridium difficile (CDiff) timely and interrupting antibiotic regimen and Resident #97 not receiving the pain medication Norco, as ordered with the potential for continued/ worsening infection, pain not under control, frustration and over all decline in health and well being. Findings include: Resident #69: A review of Resident #69's medical record revealed an admission into the facility on 6/30/22, discharged on 8/15/22 and readmitted on [DATE] with diagnoses that included congestive heart failure, convulsions, epilepsy, weakness, high blood pressure, heart attack, severe protein-calorie malnutrition, and hemiplegia and hemiparesis following a stroke affecting left non-dominant side. A review of the MDS, dated [DATE], revealed the Resident did not have intact cognition and was dependent on staff for dressing, toilet use, and bathing. On 8/15/22 at 12:29 PM, an observation was made of Resident #69 lying in bed on his back with the head of the bed slightly elevated and had a gown on. The Resident did not answer any questions, nor did he engage in conversation. The Resident had Visitor AK with him, who was seated on a chair next to the Resident's bed. The Visitor indicated he was a family member to Resident #69 and visited two to three times a week for about four hours each time around the lunch-time meal. When asked about medications, the Visitor was unsure if there were any problems with the Resident's medications. A review of Resident #69's medical record revealed the Resident had been transferred to the hospital on 8/15/22. A Progress note dated 8/15/22 at 7:30 PM, revealed, Writer was called to the room by CENA (certified nursing assistant). Patient was non verbal and non responsive to sternum rub. Pupils non reactive to light, patient open his eyes but was not able to follow commands. Observed facile grimacing BP 90/65 hr 57 hr 98.1 BS 89, assessed oral cavity/observed food particles pocketing in the right side of patients mouth. Labored breathing observed. Writer was informed by CENA that patient brother was feeding him for lunch. Patient was transferred to (hospital name) . The Resident admitted back into the facility on 8/27/22. A progress note, dated 8/27/22 at 8:22 PM, revealed, Patient arrived to the facility via stretcher accompanied by two EMT (emergency medical technicians) personnel . Patient placed on contact isolation for C-Diff . Patient has a PEG tube to the abdomen for nutrition . Physician contacted by writer, medications reviewed and entered in PCC (electronic medical record) . A review of Resident #69's hospital records of the Patient Discharge Summary, revealed the Resident was to take Vancomycin (antibiotic) 125 mg by mouth every 6 hours, 10 days, with the Next Dose Due 8/27/22 Noon. A review of Resident #69's orders revealed an order Vancomycin HCl oral capsule 125 mg (milligrams). Give 125 mg by mouth every 6 hours for CDiff (Clostridium difficile infection), with a start date on 8/28/22 at 6:00 AM. The order was discontinued on 8/28/22 and reordered on 8/28/22 to start on 8/29/22 for Vancomycin HCl 125 mg. Give 125 mg via PEG-Tube every 6 hours for CDiff for 9 days. A review of Resident #69's Medication Administration Record (MAR) revealed an order for Vancomycin HCl oral Capsule 125 mg was not administered until 8/29/22 at 6:00 AM and then not given at 12:00 AM on 8/30/22. The Resident did not receive the Vancomycin after returning from the hospital with the order to continue the Vancomycin, missing four doses on 8/28/22, missing one dose on 8/29/22 and missing one dose on 8/30/22 for a total of six missed doses of the antibiotic Vancomycin. On 8/29/22 at 3:38 PM, an interview was conducted with Unit Manager, LPN N regarding Resident #69's missed doses of the medication Vancomycin. When asked when orders for medication should be put into pharmacy when a Resident was admitted , the Unit Manager reported that the receiving nurse would put the orders in as soon as possible. The Unit Manager indicated that the Resident returned on a weekend and that the next shipment of medications would have come the next day and stated, 3 PM is the first delivery that the medication would have arrived from pharmacy. When asked about a delivery for medication needed sooner, the Unit Manager was unsure if the pharmacy provided the service for extra deliveries. When asked if the Resident should be waiting that long for the first dose of medication to be administered at the facility for CDiff infection, the Unit Manager stated, No. The moment they couldn't administer the first dose, then they should have notified the doctor. Review of the medical record did not reveal that the physician had been notified of the missed doses of Vancomycin. On 8/30/22, a phone call was made to the Pharmacy Representative regarding medication delivery to the facility, a message was left but a return phone call was not received prior to the exit of the survey. On 8/30/22 at 1:52 PM, the ADON indicated she had called the pharmacy and that they have a drop ship where pharmacy, if aware a medication was needed and it was not in back-up supplies, the Nurse would call to have the pharmacy get the medication ready for delivery and that pharmacy should be able to deliver the medication to the facility by the next day or sooner for more critical medications. Resident #97: A review of Resident #97's medical record, revealed an admission into the facility on 4/11/22 with diagnoses that included acute and chronic respiratory failure, chronic obstructive pulmonary disease, muscle weakness, depressive disorder, hypertensive heart disease, asthma, osteoarthritis and chronic pain. A review of the Minimum Data Set (MDS) assessment, dated 7/15/22 revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, that indicated intact cognition and the Resident needed supervision with Activities of Daily Living (ADL) that included bed mobility, transfers, walking, dressing, toilet use and personal hygiene. On 8/16/22 at 11:24 AM, an observation was made of Resident #97 dressed and lying in bed. An interview was conducted with the Resident. When asked about pain and pain management, the Resident indicated he had problems with pain in his back, shoulders, pretty much all over. The Resident reported having scheduled pain medication. The Resident complained that he did not always get his medication for pain and reported that the medication runs out and the nurses don't order the medication and he misses a couple doses until pharmacy can deliver the medication. The Resident indicated that it had happened more than once and that it caused problems with his pain control. A review of Resident #97's MAR revealed an order for Norco Oral Tablet 5-325 mg (milligram). Give 1 tablet by mouth every 6 hours for pain, scheduled to be administered at 0000 (12:00 AM), 0600 (6:00 AM), 1200 (12:00 PM) and 1800 (6:00 PM), dated 6/28/22 and discontinued on 8/11/22. The medication was documented as not given on 8/5/22 at 1800 and 8/6/22 at 0000. An order for Norco Oral Tablet 7.5-325 mg (milligram). Give 1 tablet by mouth every 6 hours for pain, scheduled to be administered at 0000 (12:00 AM), 0600 (6:00 AM), 1200 (12:00 PM) and 1800 (6:00 PM), dated 8/10/22 and documented as not given on 8/20/22 at 1800. The following progress notes revealed the following: -Dated 8/5/22 at 11:46 PM, Norco Oral Tablet 5-325 mg. Give 1 tablet by mouth every 6 hours for pain. Pending pharmacy delivery. -Dated 8/6/22 at 5:01 AM, Norco Oral Tablet 5-325 mg. Give 1 tablet by mouth every 6 hours for pain. Reordered, pending pharmacy delivery. -Dated 8/20/22 at 6:27 PM, .Norco Oral Tablet 7.5-325 mg. Give 1 tablet by mouth every 6 hours for pain. Pharmacy called stated they will deliver on next delivery. On 8/25/22 at 3:30 PM, Nurse AM was interviewed regarding Resident #97's reordering of Norco medication. The Nurse indicated that if the Norco medication had not been reordered and there was no Norco available for the Resident, the Nurse was to call to update the script, fax over the C2 form and get authorization for the back-up medication. A list of back-up medication for narcotics included Norco 5mg/325mg and Norco 7.5mg/325mg available. The Nurse indicated that the Resident did not need to go without the medication if the medication was available in the back-up box that was located in the medication cart in the locked narcotic box. When asked how much time it would take to get the C2 form and authorization, the Nurse indicated that the Nurse Practitioner could authorize or call the physician and they send it to pharmacy and call to get the authorization number. On 8/25/22 at 3:47 PM, an interview was conducted with the Assistant Director of Nursing (ADON) M regarding Resident #97's missed doses of Norco pain medication. The Norco available in the back-up narcotic box was reviewed with the ADON. The ADON indicated that the Nurse was not utilizing the back-up medications and stated, We have the process in place. They should be using it. A review of facility policy titled Medication Orders, IB1: Non-Controlled Medication Order Documentation, revised 1/2018 revealed, Policy: Medications are administered only upon the clear, complete, and signed order of a person lawfully authorized to prescribe . D. The prescriber is contacted by nursing for direction when delivery of a medication will be delayed, or the medication is not or will not be available . F. Scheduling New medication Orders on the Medication Administration Record [MAR] 1) Non-emergency Medication order. a. The first dose of medication is scheduled to be given after the next regularly scheduled pharmacy delivery to the facility . A review of facility policy titled Medication Orders, IB2: Controlled Substance Prescriptions, revised 1/2018, revealed, .F. The prescriber is contacted for direction when delivery of a medication will be delayed, or the medication is not or will not be available . I. Refill Requests for CIII-CV, and Partial Fill Requests for CII: 1) Additional supplies of controlled drugs are ordered by the facility from the provider pharmacy. 2) Re-orders for controlled substances should be made allowing for appropriate time for the pharmacy to obtain the prescription and to assure an adequate supply is on hand . A review of the facility policy titled, Guideline for Antibiotic Stewardship, dated 10/2/19, revealed, Purpose: Antibiotics will be prescribed and administered to residents under the guidance of the facility's Antibiotic Stewardship Program and in accordance with CDC recommendations . Policy Interpretation and Implementation. 1. The purpose of our Antibiotic Stewardship Program is to take actions that will improve antibiotic use in order to reduce adverse events, prevent emergence of resistance, while leading to better outcomes for our residents. 2. Orientation, training, and education of staff will emphasize the importance of antibiotic stewardship and will include how inappropriate use of antibiotics affects individual residents and the overall community . 7. Antibiotic agents will be available, per facility and pharmacy approval, for off hours accessibility to ensure availability is not a barrier to use of preferred agents. An inventory will be maintained to communicate emergency medications available in the event of off hour orders received .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that adequate monitoring was performed with the use of an ant...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that adequate monitoring was performed with the use of an antipsychotic medication for 1 resident (Resident #120) of 5 residents reviewed for unnecessary medications, resulting in the potential for unidentified adverse effects and receipt of an unnecessary medication. Findings Include: Resident #120: On 8/16/22 at 11:58 AM, Resident #120 was observed lying in her bed, watching TV. When asked about her medications, she said she used to take Invega (an antipsychotic medication). She said she wasn't sure what medications she was taking now. A record review of the Face Sheet and Minimum Data Set (MDS) assessment indicated Resident #120 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses: Schizophrenia, thyroid disorder, history of psychosis. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status score of 15/15. A review of the physician orders on 8/22/22 provided the following: Olanzapine (antipsychotic medication) tablet 5 mg, Give 1 tablet by mouth at bedtime for psychotic disorder related to Schizophrenia, order date 1/1/2022. Haloperidol (antipsychotic medication) tablet 2 mg Give 1 tablet by mouth two times a day related to Schizophrenia, order date 1/1/2022. Haloperidol tablet 1 mg, Give 1 tablet by mouth two times a day related to Schizophrenia, order date 1/1/2022. Valproic Acid Solution (anticonvulsant medication for seizures and bipolar/mood disorder), Give 500 mg by mouth two times a day related to Schizophrenia, order date 1/1/2022. There was no physician order for monitoring of side effects or adverse effects of the antipsychotic and psychotropic medications. A review of the Medication Administration Record and Treatment Administration Record (MARTAR) for August 2022, did not identify documentation of monitoring for side effects or adverse effects from the antipsychotic and psychotropic medications. A review of the progress notes for August 2022 did not reveal any documentation of monitoring for side effects or adverse effects of the antipsychotic or psychotropic medications. A review of the Care Plans for Resident #120 provided the following: Uses Olanzapine and Haldol r/t schizophrenia, date initiated 7/15/2020 with Interventions: Monitor/document/report prn (as needed) any adverse reactions of Psychotropic medications . date initiated 7/15/2020. There was no routine monitoring for side effects or adverse effects in the medical record. A review of the progress notes, assessments and miscellaneous documents did not locate a consent for use of the psychotropic medications. On 8/23/22 at 1:15 PM, during an interview with Social Worker M, he was asked about documentation of monitoring for the antipsychotic and psychotropic medications, consents for use, and gradual dose reductions. He said he would need to investigate. On 8/23/22 at 3:50 PM, the Social Worker M was interviewed again; he provided documents from a Psychiatric Services group that showed a summary of several residents on one document. It said a gradual dose reduction was not needed for a group of the residents on the list; There were no specifics or explanations. The information was not in Resident's #120 medical record. He also showed a generic consent for psychiatric services with no medications listed by name or type. The resident signed it. A review of the facility policy titled, Psychotropic Medication Management, effective date 11/28/2017 provided, . Resident's prescribed psychoactive medications will receive adequate monitoring and will have gradual dose reductions attempted, unless clinically contraindicated . informed consent including effects and potential side effects will be obtained from resident and/or resident representative for each psychoactive medication . Appropriate monitoring for mood/behavior/sleep, along with monitoring for side effects and medication efficacy will be reviewed and or initiated . Care plan will be initiated or revised to reflect pharmacological and individualized non-pharmacological interventions along with monitoring for efficacy. Care plan will also include monitoring for drug specific side effects . Adverse Consequence Procedure: Residents on psychoactive medications are monitored daily for adverse consequences . Further review of the physician orders for Resident #120 indicated a new order dated 8/23/22: Resident specific targeted behaviors . Every shift for Behaviors .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility 1) Failed to develop, and effectively implement appropriate actions to correct identified quality of care deficiencies; and 2) Failed to sustain a sy...

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Based on interview and record review, the facility 1) Failed to develop, and effectively implement appropriate actions to correct identified quality of care deficiencies; and 2) Failed to sustain a system to ensure corrective measures related to effective communication between nursing staff and administration in emergency staffing-related situations had been monitored, evaluated, and were effective as evidenced by repeated deficiencies in nursing coverage that led to neglect of residents by not providing them with necessary services and treatments. Findings include: The facility's QAPI committee failed to timely correct and effectively implement measures to prevent neglect of the residents from occurring after identifying a quality of care deficiency as evidenced by failure to administer medications, perform treatments, and complete assessments for 32 of 35 residents reviewed on the 7:00 PM to 7:00 AM shift on 08/16/22, just 14 days after the first occurrence of similar incident on 08/02/22 when 38 of 39 reviewed residents did not receive prescribed medications, assessments and treatments. This was identified as Immediate Jeopardy situation which caused psycho-social distress for total of 70 residents who were worried about their missed medications (including Insulin's, cardiac, antihypertensive, and anti-seizure), treatments and not having an assigned nurse available for their basic or emergent needs. During the interview with Administrator on 08/31/22 at 01:27 PM, she stated that the Quality Assurance (QA) Committee met monthly and quarterly in person with the Medical Director, Administrator, DON (Director of Nursing), all departments' heads, unit nurse managers, and Pharmacist. Administrator indicated that facility had comprehensive, data driven QAPI program that was focusing on quality of residents' care and monitoring indicators of the outcomes of care. She said that approach was multidisciplinary and differentiated between all facility departments regarding implementation of appropriate plans of action and audits. When questioned if facility identified issues that subsequently lead to quality of care deficiencies on 08/02/22, she answered yes. Committee addressed the issues and put in place necessary corrections. When asked how effective implemented corrections were since the similar deficiencies in practice happened on 08/16/22 (14 days later). She indicated that plan of correction that was put in place did not work well and was not effective to prevent the incident from re-occurring. Also, she stated that QAPI program overall needs a revision. Administrator said that facility is working on a new approach in quality assessment and assurance activities, including implementation of appropriate plans of correction that would be more efficient and comprehensive. QAPI program Plan and Policy was requested during entrance conference on 08/15/22 and again during QA discussion on 08/31/22. It was not provided by the facility by the time of the survey exit conference. Review of the facility's Facility Assessment Tool dated 6/07/22 revealed, in Part 2: Services and Care We Offer Based on our Residents' Needs Provide person-centered/directed care: Identify hazards and risks for residents. Offer and assist resident and family caregivers to be involved in person-centered care planning and advance care planning. Based on an article from AANAC (American Association of Nurse Assessment Coordination) published on 07/10/13, revealed under QAPI .A QAPI program must be ongoing and comprehensive, dealing with the full range of services offered by the facility, including the full range of departments. When fully implemented, the QAPI program should address all systems of care and management practices, and should always include clinical care, quality of life, and resident choice. It aims for safety and high quality with all clinical interventions while emphasizing autonomy and choice in daily life for residents (or resident's agents). It utilizes the best available evidence to define and measure goals. Nursing homes will have in place a written QAPI plan adhering to these principles . https://www.aanac.org/Information/LTC-Leader-Newsletter/post/qapi-not-too-early-to-begin/2013-07-10
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0574 (Tag F0574)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to inform/educate 14 out of 14 residents, who attended the Confidential Group meeting, about the location of the contact informa...

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Based on observation, interview, and record review, the facility failed to inform/educate 14 out of 14 residents, who attended the Confidential Group meeting, about the location of the contact information for the Ombudsman and the State Agency, how to contact the Ombudsman or the State Agency, the right to contact the Ombudsman or the State Agency, and the location of phone numbers for the advocate Agencies for residents, families, and visitors, resulting in residents, families, and visitors to be uniformed on how to contact and file a formal grievance with the Agencies, the right to contact the Agencies and the suppression of Residents' Rights while residing in the facility. Findings include: Review of Policy 'Resident Rights' dated as revised 11/28/2017, documented under Purpose: It is the practice of this facility to provide for an environment in which residents may exercise their rights, each day. Our residents have certain rights and protections under Federal law. Our facility meets and provides these rights through care and related services at all times . Under Guidelines: Our residents have certain rights and protections under Federal law that help ensure appropriate care and services are provided. Our facility will provide residents with a written description of their legal rights .The right to communicate with Federal, State, or local officials, including surveyors and the State Long Term Care Ombudsman without interference from the facility. The right to communicate with individuals and entities within and external to the facility . During a Confidential Group meeting conducted in the facility on 8/16/22 at 10:30 AM, 14 out of 14 residents verbalized they were not informed on how to contact the Advocate Agencies (Ombudsman and State) or that they had the right to contact these Agencies. All 14 residents stated they had not been informed of that information, as no one had ever discussed that with them, and were in agreement that they were being denied valuable information and thought that their rights were violated. Several residents verbalized that their families were not provided that information as well, and indicated It would be good information to know. One resident indicated they thought that Activities were supposed to go over their rights and that information, but had not had that discussion. All 14 residents indicated being unhappy about not being informed of their right to contact the State and/or Ombudsman. All 14 residents verbalized that they did not know what the Ombudsman was, and indicated no knowledge of the location of the contact information (phone numbers). One resident said they would have made several phone calls to the Ombudsman had they known that information, because when they tried to file a grievance, staff want to know why. I don't feel comfortable telling staff what my issue is if they are the ones I want to file a grievance about. Several residents indicated that staff don't wear badges/ identification most of the time, and will not always tell you their name. Half of the time, we do not know who is taking care of us. Several residents voiced concerns with staff being on their cell phones during care, or being rude to them and/or having attitudes. Several residents voiced many concerns related to cold food, not enough help/staff. All 14 residents complained about long call light response times ranging from 30 minutes to hours. One resident verbalized that there had been no nurse on the night shift (7 PM to 7 AM) a couple of times. It is like a Ghost town on some nights, if you are looking for staff to help you. We did not get medications on time those nights, or at all. We are not always given our snacks. The staff will give the snacks to their friends, treatments don't get done and various other things are not being done. They are not giving us good care here. Like I said, I would have made many calls to the Ombudsman or the State already. All 14 residents voiced concerns about not being cleaned up properly, not receiving showers, too much Agency staff, and cold meals, being left wet. Two diabetic resident indicated they do not consistently receive their nightly snacks. On 8/16/22 at 11:30 AM, an interview was conducted with Activity Director B, related to the contact information for the Ombudsman and State Agency. Staff B verbalized she was not sure of that information and would have to look into it. On 8/16/22, Staff B returned with some information. Surveyor and Staff B went to look for the information. On the first floor, behind the weight scale, was the posting of the Ombudsman information, located on the wall. Staff B was asked if that was accessible and readable to residents who wanted to get that information and verbalized, No, not really unless staff helps the residents up on the scale to get close to the board, otherwise, no. Staff B and Surveyor located the State Agency complaint phone number which was located in the main Lobby behind the screening station and hand sanitizing machine. Staff B was asked who was supposed to discuss that information with the residents and verbalized she was supposed. Staff B was asked if she covered that information and said No, I dropped the ball. I was supposed to cover the information with the residents, but I have not done it. I will in the next Council meeting. Review of Resident Council Minutes from January 20th, 2022, through July 2022, was provided by the facility for review, some of the concerns documented by the facility from residents in attendance are: January 20th, 2022-- -(Resident by name)- not getting showers on shower days. -aides are very rude. -wounds not being changed. -Residents want better food from dietary. February 17th, 2022-- -Residents want hot meals. -Aides are rude and won't warm up her food. -Agency Aides are horrible and say they don't work here, so they don't have to do things the facility aides do. -Resident (gave name) had call light on. Aides came in and said shut the call light off. Tell him I am not your aid and don't help. -asked to see the DON for five weeks. Still have not seen her. -Aid sits at the nurse station while call lights are on, then answers the call light with an attitude. -Resident (gave name) leaves his tray (Meal) on his table without waking him up to let him know the tray is there. -Residents want Agency out and more facility Aides. -Resident concerned about food being cold. March 25th, 2022-- -Resident (gave name) med's are not being available and given on time. Nurse told resident med's were not there. -asked for ice, waited 30 minutes before turning the light on. Went to nursing desk. Aides were sitting at the desk. Aid said she was getting ice. Waited 15 more minutes. Aides get mad when turn the light on. -Aides talking loud in halls, and cussing. -Aides are on their phones with an ear piece while giving care. -Resident concerned about food being cold and not coming in a timely fashion. April 21, 2022-- -Aides still on phone while giving care. -Resident goes weeks with out a shower. -day shift does not pass water or give showers. -not getting med's on time. -call light turned off without assisting. -food cold 90 percent of time. -Resident afraid to express concerns due to retaliation from staff. -Aides do not assist in the afternoons. -meals continue to end up wrong. -Runs out of food. -By the time meals arrive, workers say oven is off or food has been thrown out. Every meal has something wrong. -Staffing issues-No Nurse, or Nurse to patient ratio not safe. -med's not given. May 19, 2022-- -Aides still on phones. -still an issue with Aides not waking resident up for breakfast, lunch, or dinner. -still not receiving showers. -Agency Aides are very rude. Talk disrespectful on afternoon shifts. Does not answer call lights. -medication not given on time. -days not passing water or giving showers. -Aides not getting resident (gave name) on Sundays for Bingo. -food cold 90 percent of time. -Resident (gave name) spends 175.00 on outside food for meals. Food looks like slop . -Rehab director is not thorough and did not follow up about brace for her leg (gave name). June 24, 2022-- -Aid left her in the bathroom for an hour. Have to make own bed, because Aid won't make it up all day. -Aid doesn't ask if she needs help. Has had only one shower since she got admitted . -All residents agreed Aides are on their phones while caring for them. -Resident say they only get changed once a shift. -Resident (gave name) said still has not received leg brace since 4/3/2022. -Resident afraid to complain for fear of retaliation. Aids not getting her up daily, not passing water, don't answer call lights. July 21, 2022-- -Aides not passing ice water. -Residents not receiving showers on shower days. -Sheets don't get changed. -Aides talking on phones while doing patient care. -Aides don't change the linen, so she does it herself. (gave residents name). -Resident has not had a shower since she has been here for months. -Food lids taken off the food before it gets to the room so food is cold. -Resident (Gave name) said that Aides do not wake her up for meals, so food is cold. Her room mate stays on the Call Light so they don't answer this resident's call light. (These documented concerns from Resident Council during the 6 month period above were not the only documented concerns, but were in alignment with what the current Confidential Group meeting Resident's verbalized as ongoing concerns. There were additional documented concerns not listed above. The Confidential Group was not provided the Advocate Agencies contact information or informed that they had the right to contact the Agencies as to be able to file formal grievances related to any of the documented concerns as listed above, and indicated their Rights were suppressed.)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #74: On 08/16/22 at 10:00 AM, Resident #74 was observed lying in bed in her room. She was awake, did not have concerns ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #74: On 08/16/22 at 10:00 AM, Resident #74 was observed lying in bed in her room. She was awake, did not have concerns with her care, and answered questions appropriately. A record review of the Face Sheet and MDS assessment indicated that Resident #74 was originally admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: presence of artificial left knee joint, hypertension, anemia, muscle weakness, difficulty walking, pain in left knee, infection and inflammatory reaction due to internal left knee prosthesis, vascular access device, and current use of antibiotics (intravenously). The MDS assessment dated [DATE] indicated Resident #74 had full cognitive abilities and needed limited assistance with care. On 08/17/22 at 02:49 PM review of the Resident #74 electronic medical record (EMR) revealed a Full Code status. Review of signed consents by Resident #74 had a DNR (Do not resuscitate) document signed by the resident on 7/8/22. On 08/22/22 at 10:59 AM the Social Worker M was interviewed. He indicated that he is not sure what happened with DNR status not being updated in resident's record and said he will find out the reason. On 08/22/22 at 02:48 PM Social worker M confirmed that consent for DNR was signed with Resident #74 on admission, however it was not appropriately recorded in EMR. Resident #75: On 08/16/22 at 10:10 AM, Resident #75 was observed in her bed sleeping. On 08/17/22 at 10:45 AM Resident #75 was observed lying in bed in her room. She was awake and answered questions appropriately. A record review of the Face Sheet and MDS assessment indicated the Resident #75 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: dysphasia (difficulty swallowing) following nontraumatic intracerebral hemorrhage (stroke), pulmonary embolism (blockage of artery in lungs by a blood clot), chronic systolic (congestive) heart failure, hypertension, tracheostomy, Type 2 Diabetes Mellitus, dependence on supplemental oxygen, gastrostomy. The MDS assessment dated [DATE] indicated Resident #75 had mildly impaired cognitive abilities, with BIMS score 13/15, and needed extensive assistance with daily care, transfers, and toileting. On 08/17/22 at 02:50 PM review of the Resident #75 electronic medical record (EMR) revealed a Full Code status. Review of signed consents by Resident #74 had a DNR (Do not resuscitate) document signed by the Resident on 7/16/21. No consent for code status was updated in 2022. Review of Resident #75 physician orders revealed the following order: Full Code, no direction specified, revised on 4/8/21. On 08/22/22 at 10:57 AM the Social Worker M was interviewed. He could not find a Code status consent signed by Resident #75 for 2022. He indicated that he will find out more information about it. Later, on 08/22/22 at 02:46 PM Social worker M confirmed that consent for DNR was signed with Resident #75 on 7/16/21 and it was not updated for current 2022 year yet. Resident #45's DNR status was not recorded in EMR, and a physician order was not changed from Full Code to DNR after resident signed a consent on 7/16/21. Social worker M provided a new signed consent form for DNR status dated 8/22/22 and showed that resident's code status was updated in EMR, as well as there was a new physician order. Resident #344: On 08/16/22 at 11:24 AM Resident #344 was observed eating lunch in his room. He was pleasant and answered questions appropriately. A record review of the Face Sheet and MDS assessment indicated that Resident #344 was admitted to the facility on [DATE] with diagnoses: rhabdomyolysis (a breakdown of muscle tissue that releases a damaging protein into the blood), muscle weakness, and Parkinson's disease. The MDS assessment dated [DATE] indicated Resident #344 had full cognitive abilities with a BIMS score of 15/15 and needed limited assistance with toileting, care, and transfers. On 08/17/22 at 03:46 PM review of the Resident #344 electronic medical record (EMR) revealed a Full Code status. Review of signed consents by Resident #344 had a DNR (Do not resuscitate) document signed on 8/9/22. On 08/22/22 at 11:30 AM the Social Worker M was interviewed. He indicated that he is not sure what happened. He said he will investigate. Later, on 08/22/22 at 02:48 PM Social worker M confirmed that consent for DNR status was signed with Resident #344 on admission, however it was not updated in EMR. Resident #100: A review of Resident #100 medical record revealed an admission into the facility on 1/20/22 with diagnoses that included atrial fibrillation, malnutrition, heart failure, difficulty walking and repeated falls. A review of the Minimum Data Set (MDS) assessment revealed intact cognition and the Resident needed extensive assistance with bed mobility, transfers, dressing, toilet use and personal hygiene. The Resident had a Power of Attorney (POA). A review of Resident #100's orders, revealed an active order dated 1/21/22 for Full Code, No directions specified for order. The Resident's medical record documented the Code Status: Full Code. Further review of the medical record revealed a Code Status Form that documented, In the event I, (Resident #100's name), experience a pulseless, cardiopulmonary arrest, [witnessed or unwitnessed], I request the following: (check marked) Do Not Resuscitate-[No Code] . (circled) DNR Do not attempt resuscitation . signed by the Resident's POA on 1/24/2022 and witnessed by two other signatures. On 8/22/22 at 11:37 AM, an interview was conducted with Social Services Director (SSD) M regarding Resident #100's code status. Resident #100's medical record of the ordered Full Code and the signed form for Do Not Resuscitate was reviewed with the SSD. When asked about the discrepancy, the SSD indicated that there was a signed DNR form, but the order was not put in. The Code Status form was dated 1/24/22 and the SSD was asked when code status was to be reviewed. The SSD indicated the code status was to be reviewed on admission and at care conferences. The SSD reviewed Resident #100's medical record but was unable to locate documentation of a care conference and indicated a Social Worker talked to the POA on 2/24/22 but the documentation did not indicate code status was discussed. When asked if there was care conferences completed for Resident #100, the SSD indicated they would have had a care conference and reported they were to document every time they had a care conference. The SSD indicated he would correct the code status error. Resident #292: A review of Resident #292's medical record revealed an admission into the facility on 8/11/22 with diagnoses that included respiratory failure, cerebral infarction (stroke) pulmonary embolism, pneumonia, Covid-19, muscle weakness, difficulty walking and aphasia. A review of the MDS revealed the Resident was cognitively intact and needed extensive assistance with bed mobility, transfers, toilet use and personal hygiene. Further review of Resident #292's medical record, on 8/17/22, of Resident information displayed that included Allergies, Code Status, Diagnosis, admission dates and Medical Record number, listed Code Status as blank with no directive to the Resident's preference of code status. A review of the miscellaneous documents revealed no signed consent form for the Resident's preference for code status. A review of the orders in Resident #292's medical record revealed no order for code status. On 8/22/22 at 11:29 AM, an interview was conducted with the Social Services Director M regarding Resident #292's lack of code status in the medical record from admission on [DATE] until 8/20/22 with the order for a full code was established. The SSD indicated a Social Worker had met with the Resident and had the form signed. A review of Resident #292's progress notes in the medical record with the SSD revealed the Social Worker and the team had a conference on 8/11/22 but did not indicate that code status had been established. The SSD indicated that everyone was automatically a full code until the order for a DNR or otherwise. The SSD indicated the paperwork had not been put into the medical record. When asked if there should be an order for code status, the SSD stated, Yes, and indicated code status should be addressed on admission or within 48 hours with the first care conference. Based on interview and record review, the facility failed to ensure that Code Status was assessed, documented and accessible in the medical record, prior to obtaining a physician's order for Code Status, for 7 residents (Resident #74, Resident #75, Resident #100, Resident #120, Resident #141, Resident #292, Resident #344) of 7 residents reviewed for Advance Directives, resulting in the potential for the residents' lack of informed knowledge related to options for code status and miscommunication of code status which could lead to a lack of appropriate interventions for care. Findings Include: Resident #120: On 8/16/22 at 11:58 AM, Resident #120 was observed lying in her bed, watching TV. She readily conversed, asked and answered questions. A record review of the Face Sheet and Minimum Data Set (MDS) assessment indicated Resident #120 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses: Schizophrenia, thyroid disorder, history of psychosis. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status score of 15/15. A review of a facility policy titled, Advance Directives and Care Planning Guidelines, effective date 11/28/2017 provided, Guideline Purpose: It is the practice of the facility to establish, implement and maintain written guidelines for advance directives. The resident has the right and the facility will assist the resident to formulate an advance directive at their option . The Resident has the right to accept, request, refuse and/or discontinue medical or surgical treatment and to participate in or refuse to participate in experimental research . and to formulate an advance directive . Resident choices will be incorporated into treatment, care and services . All advance directive document copies will be obtained and located within the medical record . A record review on 8/17/22 at 3:18 PM, identified a document titled, Code Status Elective Form. The document revealed, In the Event I, (Resident #120) experience a pulseless, cardiopulmonary arrest (witnessed or unwitnessed), I request the following: (Check the appropriate Choice): Full Resuscitation- (Full Code). This option had a handwritten check mark next to it. The document further indicated, I have been provided the opportunity to ask questions with a licensed health professional and primary care physician and have made my decision as indicated above. I understand I may revoke the above at any time, in writing. Beneath the above information, someone wrote Resident refused to sign and dated it 10/8/21. There was no explanation for why the resident refused, if the options were reviewed with the resident or clarification if the resident provided a verbal request to be a Full Code. A review of the Face Sheet for Resident #120 indicated Full Code, undated. A review of the physician orders revealed, Full code: No directions specified, dated 1/6/2022. On 8/23/22 at 1:25 PM, Social Worker M was interviewed about the lack of explanation related to Resident #120's refusal to sign the Code Status form. Reviewed with the Social Worker that the 2021 forms were not clear if those were the resident's wishes. He said he would look into it. On 8/23/22 at 3:40 PM, the Social Worker M was interviewed about Resident #120's Code Status form and provided new documents that showed he had reassessed Resident #120 for Advance directive wishes. She chose to be a full code and additional Advance directive choices and signed both documents 8/23/22. Resident #141: On 8/16/15 at 1:56 PM, Resident #141 was observed lying in bed in his room. He was awake and answered questions appropriately. A record review of the Face Sheet and MDS assessment indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Heart disease, COPD, hypertension, chronic kidney disease, history of a stroke, muscle wasting, pressure ulcers right and left hips and dysphagia. The MDS assessments dated 4/25/22 and 7/25/22 each indicated the resident needed assistance with care and had full cognitive abilities with a BIMS score of 15/15. 8/16/22 at 2:25 PM, a review of the Face Sheet for Resident #141 indicated DNR (Do not resuscitate). A record review of a document titled, Advance Directives. The document revealed, The undersigned Resident, or his/her legal guardian, DPOA or Patient Advocate, requests Honor the following Advance Directives . The undersigned acknowledges that any refusal of treatment or treatment limitation directed below could result in the Resident's death . No, was checked for Hospitalization; Yes, was checked for Tube Feedings; No, was checked for IV Therapy; Yes, was checked for Antibiotic Therapy; Yes, was checked for Other. There was no clarification for what Other meant. Someone wrote in handwriting Pt is unable to sign. It was undated. A witness signature was dated 2/24/21. There was no clarification if the resident had verbalized his wishes. There was no further documentation. The box under Annual Review was blank. Someone wrote at the bottom of the document. readmitted on [DATE]. On 8/23/22 at 1:12 PM, interviewed Social Worker M about the unsigned Advance Directive form for Resident #141; he said he will investigate. On 8/23/22 at 3:51 PM the Social Worker M was interviewed, he said he reassessed Resident #141 and he chose to be a full code. The Social Worker said the resident now has a guardian. The document was faxed to the guardian for signature of the resident's wishes. The guardian signed the document and the doctor signed also. All of the boxes on the form were checked Yes and Other specified Full Code.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to review and revise care plans with residents' changes, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to review and revise care plans with residents' changes, to ensure interventions necessary for care and services were provided for 5 residents (Resident #90, Resident #104, Resident #115, Resident #117 and Resident #141) of 34 residents reviewed for care plans, resulting in the potential for unmet care needs. Findings Include: Resident #90: On 08/15/22 at 12:21 PM Resident #90 was interviewed in his room. During room observation oxygen mask with tubing was observed under the bed on the floor with no cover or plastic bag. Oxygen tubing was dated 8/11/22 and was connected to the oxygen concentrator. When asked if resident using his oxygen and mask, he stated that he does use it. According to admission face sheet, Resident #90 was a [AGE] year-old male, admitted to the facility on [DATE], with diagnoses that included: Acute systolic (congestive) heart failure, Acute respiratory failure with hypoxia, shortness of breath, Chronic obstructive pulmonary disease (COPD), Dependence on supplemental oxygen, Peripheral vascular disease, Atrial Fibrillation, Myocardial infarction (heart attack), Chronic kidney disease, Type 2 Diabetes Mellitus, neuromuscular dysfunction of the bladder, muscle weakness, Hypertension, Cerebral infarction (stroke). According to Minimum Data Set (MDS) dated [DATE], Resident #90 was scored 15/15 on the Cognition Assessment, indicating no cognition impairment or memory problem. According to the MDS, Resident #90 required two staff assistance with bed mobility, care, and toileting. On 08/23/22 at 03:20 PM review of the Resident #90 Care Plan revealed the following: Focus: Resident has oxygen therapy r/t (related to) respiratory failure, COPD (initiated 2/11/21) Goal: Resident will have no s/sx (signs and symptoms) of poor oxygen absorption through the review date (initiated 2/11/21) Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color (initiated 2/11/22). There was an intervention noted in Congestive Heart Failure Focus part of Care Plan: Oxygen settings O2 via nasal prongs at 4L around clock (initiated 5/20/21). Resident #90's Care Plan did not have any updates since 5/20/21 indicating resident centered interventions for maintaining O2 saturation at specific levels, rate of O2 administration, indications how resident uses oxygen (continuously or as needed). Resident #115: On 08/16/22 at 01:30 PM Resident #115 was observed in her room sitting on a side of the bed. She had oxygen tubing on. It was connected to the oxygen concentrator and was not dated. On 08/17/22 at 10:37 AM Resident #115 was observed up in a chair in her room. Nasal cannula was noted off her face, around the left side of her neck. O2 tubing was coiled on the floor behind the resident. Tubing was connected to the oxygen concentrator and was not dated. According to admission face sheet, Resident #115 was a [AGE] year-old female, admitted to the facility on [DATE], with diagnoses that included: Acute respiratory failure with hypercapnia (elevated levels of carbon dioxide in the blood), Mild hypoxic ischemic encephalopathy (damage to the brain and spinal cord cells from inadequate oxygen), Chronic obstructive pulmonary disease, dyspnea (shortness of breath), Acute kidney failure, Type 2 Diabetes Mellitus, muscle weakness, Thoracic aortic aneurysm. According to Minimum Data Set (MDS) dated [DATE], Resident #115 was scored 10/15 on the Cognition Assessment, indicating moderate cognition impairment and memory problem. According to the MDS, Resident #115 required one staff assistance with bed mobility, care, and toileting, and two persons assist with transfers. On 08/23/22 at 11:32 AM review of electronic medical records (EMR) for Resident #115 revealed following documented in resident's Care Plan: Focus: Resident has altered respiratory status or difficulty breathing (initiated on 5/30/22) Goal: Resident will maintain normal breathing pattern as evidenced by normal respirations, normal skin color, and regular respiratory rate/patter through the review date (initiated on 5/30/22) Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color changes to blue/grey (initiated 5/30/22). Care Plan for Resident #115 was not updated with interventions regarding use of supplemental or continuous oxygen therapy per provider orders. No interventions for tubing dating/changes per order, safety with O2 therapy, or resident education were found included in her Care Plan. Resident #104: On 8/17/22 at 10:31 AM, Resident #104 was observed sitting in bed. She was asked about receiving dialysis services. She said she attends in the mornings on Tuesday, Thursday and Saturday. She was unsure of the name of the dialysis center, but said it was ok. A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #104 indicated an admission date of 6/13/22 with diagnoses: Chronic Kidney disease, heart disease, history of a stroke, weakness, anemia, COPD and chronic pain. The MDS assessment dated [DATE] revealed the resident needed assistance with all care and had mild cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 12/15. On 8/23/22 at 4:00 PM, reviewed the 7/30/22 dialysis form with Nurse U. The form had 3 sections to complete- the first was prior to dialysis for the facility nurse to complete/assess the resident; the 2nd was for the dialysis facility to complete and the 3rd section was post dialysis for the facility nurse to complete upon return to the facility after dialysis. The 3rd section was blank on both forms reviewed 7/30/22 and a prior form. The unit manager said the nurses should have completed the assessments. A review of the dialysis care plan dated 6/23/22 did not mention completion of the Dialysis communication form, or assessment post dialysis return, including assessment of the dialysis access site to ensure Resident #104 received the necessary care and services. Resident #117: A review of the Face Sheet and MDS assessment indicated Resident #117 was admitted to the facility on [DATE] with diagnoses: Recent fall with left femur fracture, COPD, diabetes, Bipolar disorder, Depression, history of mini-strokes, hypertension and weakness. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15. A record review revealed Resident #117 was discharged from the facility on 8/9/22 due to problems with the indwelling Foley catheter, pain and an electrolyte imbalance. Labs were drawn 7/29/22 with results on 8/1/2: high potassium 5.4, WBC 13.84. A review of the physician/provider progress notes indicated the last progress note prior to discharge was dated Effective Date 8/8/22, however the note had been written by Nurse Practitioner V on 8/18/22- 9 days after the resident was discharged to the hospital: Foley remains for retention post-op. Last labs with [NAME] imbalances, elevated BUN and leukocytosis. Pain better controlled . BP labile (fluctuates) . A provider note written on the day of discharge 8/9/22 at 9:19 PM provided, Labs eith significant hyponatremia (low sodium) . anemia and thrombocytosis. Removed Foley with recent retention due to catheter causing pain . Send to . ER for further tx (treatment) of lab abnormalities, Removed Foley and bladder scan . A review of the resident's Care Plans provided the following: (Resident #117) has Foley Catheter, date initiated 7/28/22 with Interventions: Monitor/record/report to MD for s/sx UTI . date initiated 7/28/22. There was only one intervention. There was no mention of why the Foley was in use or that it was causing the resident pain. There was no mention that the facility attempted to remove the Foley. The Care Plan had not been updated with resident specific interventions. Resident #141: On 8/16/15 at 1:56 PM, Resident #141 was observed lying in bed in his room. He was awake and answered questions appropriately. His toenails were observed to be very long and misshapen. He said he thought the Podiatrist had seen him. His fingernails were also very long, jagged and soiled. A record review of the Face Sheet and MDS assessment indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Heart disease, COPD, hypertension, chronic kidney disease, history of a stroke, muscle wasting, pressure ulcers right and left hips and dysphagia. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15. A record review of the Personal Hygiene Task from 7/26/22 to 8/23/22 indicated the staff usually charted Total Dependence-Full staff performance for Hygiene. A review of the Bathing Tasks documentation for 7/27/22-7/22/22 indicated the staff were not consistently documenting if the resident was offered or received a bath or shower. On 8/23/22 at 3:15 PM, during a wound care observation with Nurses S and T, it was noted Resident #141's fingernails were still long and dirty. Nurse S was asked who cleans the resident's nails and said either Activities or a nurse aide should provide fingernail care. A review of the Care Plans for Resident #141 provided the following: The resident has an ADL self-care performance deficit relate to Dementia. Resident has no preference between bed bath or shower for bathing, date initiated 5/18/2022 with Interventions: Bathing (specify), date initiated 5/18/22. This was blank. It did not mention the resident's bath/shower days of Monday and Thursday. It did not mention nail care.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #39: A review of Resident #39's medical record revealed an admission into the facility on 5/21/20 with diagnoses that i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #39: A review of Resident #39's medical record revealed an admission into the facility on 5/21/20 with diagnoses that included stroke, diabetes, muscle wasting and atrophy, pain in right and left upper arm, depression, bipolar disorder, arthritis, high blood pressure and need for assistance with personal care. A review of the Minimum Data Set (MDS) assessment, dated 5/30/22, revealed a Brief Interview for Mental Status score of 14/15 that indicated cognitive abilities were intact, the Resident needed extensive assistance with activities of daily living that included bed mobility, transfers, dressing, toilet use and personal hygiene and was total dependence of two person assist with bathing. On 8/16/22 at 12:32 PM, an observation was made of Resident #39 lying in bed. An interview was conducted with the Resident who readily conversed in conversation and answered questions. When asked about using the bathroom, the Resident reported she was incontinent and used a brief. The Resident stated, You only get changed an average of once a shift. Unless I smell it, I can't tell I've gone, so if they don't come in and check me, I don't know. The Resident reported she had called for help to be changed by using her call light, and stated, It took 45 minutes, an aide came in and she wasn't my aide, she said my aide would come in and then she didn't. The next shift had to change me, and she was mad. The Resident stated, All three shifts, they are cutting staff, not enough staff to meet needs. When asked about taking showers or bathing activity, the Resident stated, They don't always ask, they just put down that I refuse it, and indicated she prefers bed baths over a shower, and she does not receive many bed baths. When asked when she had her last bed bath, the Resident reported that it had been a while and was unsure of the date. A review of Resident #39's care plan revealed the following: -Focus: I have bowel incontinence decreased cognitive ability, mobility, date initiated 5/22/21, with interventions to Check resident every two hours and assist with toileting as needed, date initiated 2/9/22 and Provide pericare after each incontinent episode, date initiated 5/22/21. -Focus: The resident is resistive to care, refuses shower and bed bath. Resident also refuses medications, date initiated 6/27/22, with interventions to Encourage as much participation/interaction by the resident as possible during care activities, date initiated 6/27/22 and If possible, negotiate a time for ADLs so that the resident participates in the decision making process. Return at the agreed upon time, date initiated 6/27/22. -Focus: I have an ADL self-care performance deficit related to hemiplegia, impaired balance, limited mobility, limited range of motion, stroke, resident has no bathing preference at this moment, date initiated 5/31/22 with interventions of Resident preference bath/shower Wednesday/Saturday dayshift, date initiated 8/1/20; Bathing/showering: the resident requires extensive assistance by 1 staff with bathing/showering, date initiated 7/21/21; Toilet use: The resident requires extensive assistance by 1 staff for toileting, date initiated 7/21/21; and Encourage the resident to use bell to call for assistance, date initiated 12/11/20 A review of Resident #39''s documented task for Bathing from 8/2/22 to 8/26/22, revealed documented bed baths given on 8/3/33 and 8/26/22. Bathing task was documented as Not Applicable on 8/2/22, 8/5/22, 8/9/22, 8/12/22, 8/13/22, 8/14/22, 8/16/22, 8/19/22, and 8/23/22. A review of Resident #39's progress note revealed the following: -Dated 8/8/22 at 5:47 PM, Resident refused shower and stated she prefers a bed bath. Resident is alert and oriented X's (times) 4 and able to make all needs known. There was no bed bath documented as completed. -Dated 8/12/22, 8/15/22 and 8/17/22, and Alert Note, Note Text: Alert when bathing task reply is Refused, Not available or N/A. nurse manager assessed and resident was given a bed bath. There were no documented bed baths given on the Task documentation for bathing activity on those days. On 8/29/22 at 10:25 AM, an interview was conducted with Certified Nursing Assistant (CNA) AL. When asked regarding Resident #39's care and the concerns voiced by the Resident, the CNA indicated the Resident was oriented and would tell you truthfully her concerns. The CNA reported that the Resident had complained of not getting changed and the CNA had worked a double (shift) and stated, She didn't get changed at all for two shifts. The CNA reported the Resident was bed bound, needed assist to turn and had large incontinent urine episodes. The CNA indicated that it had been reported to management. On 8/29/22 at 3:53 PM, an interview was conducted with the Assistant Director of Nursing (ADON) W. When asked about Resident #39's complaints about incontinence and not having her call light answered timely. The ADON indicated an investigation was completed, the CNA was an agency CNA and was asked not to return to work at the facility. Resident #67: A review of Resident #67's medical record revealed an admission into the facility on [DATE] with diagnoses that included venous insufficiency, diabetes, obesity, need for assistance with personal care, muscle weakness, Covid-19, heart disease and high blood pressure. A review of the MDS, dated [DATE], revealed intact cognitive abilities, needed physical help in part of bathing activities and needed extensive assistance of two person assist with transfers. A review of Resident #67's Task for bathing, 8/3/22 to 8/27/22 revealed a bed bath given on 8/3/22, 8/6/22 and 8/13/22 and a shower given on 8/10/22, 8/17/22, 8/20/22, 8/24/22 and 8/27/22. On 8/17/22 at 11:55 PM, an observation was made of Resident #67 lying in bed. An interview was conducted, and the Resident conversed in conversation and answered questions. The Resident was asked about bathing activities. The Resident reported she had gotten a shower today but missed the shower that was scheduled on Saturday and had missed showers before and had to have a bed bath instead. When asked about the missed shower on Saturday, the Resident reported stated, Saturday, they said they didn't have the sling to get me in the shower. They didn't do anything, I wanted my hair washed so bad, and indicated that she preferred getting into the shower over having a bed bath. The Resident reported that there was not enough shower slings, and one was needed to get her into the shower with the Hoyer lift, when the sling is not available, she sometimes has a bed bath or goes without a bed bath or shower. The Resident explained that she wanted to get into the shower and does not want a bed bath and complained that the facility needed to have available shower slings and she should be able to shower on her shower days. On 8/29/22 at 10:10 AM, an interview was conducted with CNA AL regarding Resident #67's bathing activity who had documented the Resident receiving a bed bath on 8/3/22 on the bathing task in the medical record. The CNA reported the Resident preferred to have a shower, but on 8/3/22, no shower slings were available. The CNA reported the Resident wanted to get up into the shower to bathe and have the water run over her but needed to be transferred by a Hoyer lift with the use of a shower sling. The CNA indicated that the facility had gotten a shower sling but there were still not enough since the shower sling had to be returned to laundry after each use and the amount of Residents who needed the shower sling for showers were more in number then what the facility had in shower slings and stated, you go to laundry room to try to find one, you got to hunt one down and they are not always available, and indicated they can not do their job if the equipment required to do the job is not available and reported there were not enough Hoyer lifts in the facility either with one not always available when needed to get Residents up and out of bed. The CNA reported that if a Resident prefers to shower instead of getting a bed bath, they should be able to receive a shower. When asked how long the lack of shower slings had been an issue, the CNA reported they have been short of slings since February or March, had gotten a sling in last month but were told they can only order so many a month after the concern was brought up to Administration from Staff. On 8/29/22 at 3:56 PM, an interview was conducted with Unit Manager N regarding the lack of shower slings available to use with the Hoyer lift for showering activities for the Residents. The Unit Manager reported that the lack of shower slings was an ongoing issue, and that they recently got a supply in and will try to get more every month, it's an ongoing issue to try and fix it. The Unit Manager reported that once the sling is used with a Resident, it must go to laundry to be cleaned and stated, Once it goes to laundry, we have a hard time getting them back. Resident #69: A review of Resident #69's medical record revealed an admission into the facility on 6/30/22, discharged on 8/15/22 and readmitted on [DATE] with diagnoses that included congestive heart failure, convulsions, epilepsy, weakness, high blood pressure, heart attack, severe protein-calorie malnutrition, and hemiplegia and hemiparesis following a stroke affecting left non-dominant side. A review of the MDS, dated [DATE], revealed the Resident did not have intact cognition and was dependent on staff for dressing, toilet use, and bathing. On 8/15/22 at 12:29 PM, an observation was made of Resident #69 lying in bed on his back with the head of the bed slightly elevated and had a gown on. The Resident did not answer any questions, nor did he engage in conversation. The Resident had Visitor AK with him, who was seated on a chair next to the Resident's bed. The Visitor indicated he was a family member to Resident #69 and visited two to three times a week for about four hours each time around the lunch-time meal. The Visitor indicated that the Resident was always in a gown and always positioned on his back and indicated in the position that the Resident was in at that moment. When asked about repositioning, the Visitor indicated that when he was there visiting, staff have never come in to reposition the Resident, staff would drop off his lunch tray and don't come back to feed him. The Visitor indicated he had fed Resident #69 but had never fed another person before he started to feed Resident #69, was uncomfortable with the task and denied any education from the facility. When asked about showering, the Visitor indicated he had never seen them giving a bed bath and was unsure if the Resident had been out of bed for a shower. The Visitor indicated that the Resident had clothes in the closet but have not seen the Resident dressed in anything but the facility gown. An observation was made of Resident #69 with whiskers and long fingernails. The Visitor reported that he shaved the Resident and stated, He was always shaved before when he was at home. I do it now, no one does it for him, they do nothing with him, and complained of a lack of bathing, dressing, feeding, positioning and changing for incontinent episodes. On 8/29/22 at 2:38 PM, an interview was conducted with Unit Manager, LPN N, regarding Resident #69's ADL care. The Resident had been sent to the hospital on 8/15/22 with a change in condition after being unresponsive and found with a mouth full of food. When asked if the Resident had ever pocketed food (food not swallowed when eating), the Unit Manager indicated that was the first she had heard that the Resident had pocketed food. When asked if the Resident got out of bed the Unit Manager responded, Not daily. When asked when shaving and nail care was to be completed, the Unit Manager indicated that those tasks were to be done with showers and if the Resident was on blood thinners, then the nails would be filed down and cleaned underneath. The Unit Manager indicated that shaving was done mostly with showers, and reported that a lot of CNAs were not comfortable with shaving, and indicated they would educate staff. Resident #133: A review of Resident #133's medical record revealed an admission into the facility on 1/26/22 with diagnoses that included sepsis, encephalopathy, urinary tract infection, Covid-19, muscle weakness, and need for assistance with personal care. A review of the MDS revealed intact cognition with a BIMS score of 13/15, needed extensive assistance with ADLs of bed mobility, transfers, dressing, toilet use and personal hygiene and was dependent on staff for bathing activities. On 8/15/22 at 11:51 AM, an observation was made of Resident #133 sitting in bed. The Resident was interviewed but did not answer all questions readily. An observation was made of Resident #133's fingernails. The nails were long and dirty, there was food residue on his hands. The Resident was asked about his long hair and beard and indicated he liked it that way. When questioned about his long fingernails, the Resident complained of them being too long and stated, They have not cut them. Upon closer observation of the Resident's fingernails, they were yellowed and dirty with debris caked under the nailbed. On 8/29/22 at 4:01 PM, an interview was conducted with Unit Manager, LPN, N regarding Resident #133's ADL care. When asked when the Resident's nail care was to be completed, the Unit Manager indicated that nail care was to be done during showers. A review of Resident #133's shower task documentation that indicated the Resident had a shower that was documented as completed on 8/13/22, the Unit Manager indicated the Resident had bathing on Wednesday and Saturdays and that either showers or a total bed bath still required nail care. Resident #77: Activities of Daily Living: On 8/15/22 at 11:59 AM during a tour of the facility, Resident #77 was observed sitting on her bed, alert and answering questions appropriately. She was observed to have long, unkempt fingernails. When asked if anyone assisted her with nail care, she said No. A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #77 indicated an admission date of 4/2/22 with diagnoses: Diabetes, Parkinson's, Depression, weakness, hypertension, arthritis and anxiety. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status (BIMS) score of 14/15. An observation on 8/17/22 at 12:15 PM, revealed Resident #77 in the hallway, she still had very long jagged fingernails. On 8/23/22 at 4: 00 PM, reviewed with Administrator that Resident #77 was observed to have long jagged nails and did not receive routine nail care. She said the facility would have a nail clinic did not say why basic nail care had not been provided. A review of the Tasks Bathing documentation, for Resident #77 over a 30 day period 7/27/22-8/20/22 indicated she was to receive a Bath or Shower on Wednesday and Saturday during the dayshift and as needed. Resident #77 had received 3 showers- August 6, August 10, August 13 and 4 baths- July 27, August 3, August 17, August 20, 2022. There was no documentation that she received nail care. A review of the Tasks Hygiene documentation from July 31-August 29, 2022 for Resident #77 did not identify if the resident received nail care. The Care Plans for Resident #77 provided the following: (Resident #77) has an ADL (activities of daily living) self-care performance deficit . date initiated 4/4/2022 with Interventions: Bathing: shower substantial assist x 1 staff, date initiated 4/4/2022. There was no mention of nail care. On 8/31/22 at 2:00 PM, Resident #77 was observed lying in bed in her room. When asked if someone had assisted her in trimming her nails, she held up her hands; the nails were still long and jagged. Resident #141: On 8/16/15 at 1:56 PM, Resident #141 was observed lying in bed in his room. He was awake and answered questions appropriately. His toenails were observed to be very long and misshapen. He said he thought the Podiatrist had seen him. His fingernails were also very long, jagged and soiled. A record review of the Face Sheet and MDS assessment indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Heart disease, COPD, hypertension, chronic kidney disease, history of a stroke, muscle wasting, pressure ulcers right and left hips and dysphagia. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15. A record review of the Personal Hygiene Task from 7/26/22 to 8/23/22 indicated the staff usually charted Total Dependence-Full staff performance for Hygiene. It did not reveal that hygiene care was provided. A review of the Bathing Tasks documentation for 7/27/22-7/22/22 indicated the staff were not consistently documenting if the resident was offered or received a bath or shower. The Task heading said the resident was to be offered Bathing Monday and Thursday afternoon and PRN (as needed). A bath was provided on 8/11/22 and not again until 8/18/22. There was no explanation for why there weren't baths offered on bath days as scheduled. There was no documentation of the resident receiving a shower. On 8/23/22 at 3:15 PM, during a wound care observation with Nurses S and T, it was noted Resident #141's fingernails were still long and dirty. Nurse S was asked who cleans the resident's nails and said either Activities or a nurse aide should provide fingernail care. On 8/23/22 at 4:00 PM, the Administrator was interviewed about the residents' lack of nail care and she said the facility would have a nail clinic. Discussed podiatry care, she said she thought the Podiatrist was at the facility weekly. Reviewed there was no note the resident was provided nail care. Based on observation, interview, and record review, the facility failed to provide appropriate Activities of Daily Living (ADL) care (incontinence care, grooming/hygiene) to meet the needs for Residents (#39, #67, #69, #77, #118, #133, #141) and including 9 females (#4. #5, #6, #7, #71, #81, #88, #102, and #119), observed in the High End and Low End dinning areas, noted with facial hair, out of a sample of 35 residents reviewed, resulting in residents observed soiled, with dirty fingernails and greasy hair, anger, frustration, unmet needs, additional concerns/complaints about lack of showers and hygiene needs made by 14 residents out of 14 from Confidential Group, and additional complaints to the State Surveyors about lack of ADL care and hygiene needs. Findings include: The following observation was made on 8/15/22 at 12:35 PM, in the Low End dinning area on the 2nd floor. Seven females (#4, #5, #6, #71, #88, #102, #119) were seated at tables in the dinning area, waiting for trays to come up to the 2nd floor. Staff was present. Further observation reflected all seven females were observed to have facial hair (Whiskers) to lips, chin and mouth area. One of the females (#88) was noted to have dried liquid particles (dark substance) on the right side of her mouth area. Resident #5 was also observed to have greasy, uncombed hair. Staff was asked about the residents and was able to verify the identity of each female present. In the High End dinning area, at 12:50 PM, 2 females (#7, #81), out of 7, waiting in the dinning area for meal trays to come, were observed with facial hair (Whiskers) noted to chin and mouth area. Resident #4: According to Minimum Data Set (MDS) dated [DATE], Resident #4 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #5: According to Minimum Data Set (MDS) dated [DATE], Resident #5 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #6: According to Minimum Data Set (MDS) dated [DATE], Resident #6 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #7: According to Minimum Data Set (MDS) dated [DATE], Resident #7 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #71: According to Minimum Data Set (MDS) dated [DATE], Resident #71 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #81: According to Minimum Data Set (MDS) dated [DATE], Resident #81 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #88: According to Minimum Data Set (MDS) dated [DATE], Resident #88 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #102: According to Minimum Data Set (MDS) dated [DATE], Resident #102 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #119: According to Minimum Data Set (MDS) dated [DATE], Resident #119 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene. Resident #118: According to admission Face sheet, Resident #118 was admitted to the facility on [DATE], with diagnoses that included High Blood Pressure, Diabetes, High lipids, Stroke with right sided weakness, and other complications. According to Minimum Data Set (MDS) dated [DATE], Resident #118 scored a 15 out of 15 on the Cognition Assessment indicating no cognition impairment. The MDS also coded Resident #118 as requiring extensive two person assist for Activities of Daily Living (ADL) care to include Bed Mobility, Toileting, Dressing, and Personal hygiene. The following observation occurred on 8/31/22 at 1:25 PM, during an extended survey. Surveyor went in to speak with Resident #118 to ask about any current missing medications. Resident #118 denied missing any recent medications, but verbalized to Surveyor he had activated his call light around 8:00 AM, and that someone came in and turned the light off, but did not provide any care. Resident #118 was observed in a shirt and brief at that time. Resident #118 indicated that no one has checked on him, or had come back to give his morning care and it was 1:30 PM. No one has changed my brief, or checked on me all morning. I have not been changed since last night. I am soaked and am laying in poop and urine. It is uncomfortable. No one has done my morning care, or bothered to clean me up. The Therapy guy came down to my room twice, but because I was not ready, he left and I did not get Therapy. During the observation and interview with Resident #118, Agency Nursing Assistant F entered the room. NA F was asked when was the last time she checked or changed Resident #118, and verbalized she has not checked him or changed him yet. NA F was asked why she has not provided any care to Resident #118 and said I have 12 Residents to care for, it is heavy and hard right now. I have not had a chance. NA F lifted the top sheet off of Resident #118 to change his brief and Surveyor observed a large circular area of what appeared to be dried and wet rings of urine, soaked into the sheet, from the brief, and through the mattress. NA F was wearing gloves and began to remove the urine soaked brief. Upon removal of the brief, it was also noted to have feces in the brief. NA F cleansed Resident #118's buttocks and frontal area. NA F indicated that Resident #118 could use the urinal, but an observation of the urinal by Surveyor reflected it was resting on the handles of the night stand, behind Resident #118, out of reach. NA F placed a bath blanket and clean brief over the urine soaked sheet, under Resident #118. NA F then placed jean shorts on Resident #118, after touching his legs and rolling him from side to side. During the care, a brace was noted to be laying on the night stand. NA F asked Resident #118 if he was supposed to have a knee brace on. He said yes. NA F attempted to place the brace on Resident #118's right knee. NA F was asked if anyone in the facility taught her how to apply braces and splints, and verbalized she learned it in school, not in the facility, no one has taught me that here. NA F had placed the knee brace on incorrectly, it was upside down, and Resident #118 asked her to remove it. Resident #118 instructed her how to reapply the brace. After 2 attempts and guidance from Resident #118, the right knee brace was applied correctly. NA F then removed her gloves, took the bed controls and raised the head of the bed up and proceeded to pick up her supplies and was about to exit the room. Surveyor stopped NA F at the doorway and asked her about the urine soaked sheet, and if she was going to leave Resident #118 laying on urine soaked bedding. NA F indicated He is not on urine soaked bedding, I placed the bath blanket in between his clothes and the sheet. Surveyor asked again if she was going to change the bedding or leave Resident #118 laying in soiled linen. NA F said I will have to go get a clean sheet. NA F left the room and returned few minutes later with a clean bottom sheet and green pad. NA F removed the urine soaked sheet and rolled it from one side of the bed to the other. Surveyor and NA F observed the mattress was soaked as well. NA F verbalized she would let housekeeping know about the wet mattress. NA F rolled up the soiled linens, removed her gloves, washed her hands, left the room. NA F approached Surveyor a few minutes later to verbalize that Resident #118 had been added to her set that day, and she was not informed that her assignment had changed, and that was why she had not checked, changed, or provided care to Resident #118 until 1:30 PM. NA F was asked what time her shift started and said 7 AM. Review of Facility Policy 'Activities of Daily Living (ADLs) dated 5/07/20, documented Based on the comprehensive Assessment of a resident consistent with the resident's needs and choices, our facility provided the necessary care and services to ensure that a resident's abilities in activities of daily living do not diminish unless circumstances of the individual's clinical condition demonstrates that such diminution was unavoidable. Under Guidelines: In accordance with the comprehensive assessment, together with respect for individual resident needs and choices our facility provides care and services for the following activities: -Hygiene--Bathing, dressing, grooming, and oral care. -Mobility--Transfer and ambulation, including walking. -Elimination--Toileting . During a Confidential Group meeting conducted in the facility on 8/16/22 at 10:30 AM, 14 out of 14 residents verbalized that they are not receiving the help and care they need. All 14 residents verbalized they are not receiving their scheduled showers. All 14 resident verbalized complaints regarding long call light wait times ranging from 30 minutes to hours and being left wet/soiled for extended periods of time. Several residents indicated that staff don't wear badges/ identification most of the time, and will not always tell you their name. Half of the time, we do not know who is taking care of us. Several residents voiced concerns with staff being on their cell phones during care, or being rude to them and/or having attitudes. All 14 residents verbalized that the facility is using too much Agency Staff. They just don't really care. Some leave early and come late. Review of Resident Council Minutes from January 20th, 2022, through July 2022, was provided by the facility for review, some of the concerns documented by the facility are: January 20th, 2022-- -(Resident by name)- not getting showers on shower days. -aides are very rude. -wounds not being changed. -Residents want better food from dietary. February 17th, 2022-- -Residents want hot meals. -Aides are rude and won't warm up her food. -Agency Aides are horrible and say they don't work here, so they don't have to do things the facility aides do. -Resident (gave name) had call light on. Aides came in and said shut the call light off. Tell him I am not your aid and don't help. -asked to see the DON for five weeks. Still have not seen her. -Aid sits at the nurse station while call lights are on, then answers the call light with an attitude. -Resident (gave name) leaves his tray (Meal) on his table without waking him up to let him know the tray is there. -Residents want Agency out and more facility Aides. -Resident concerned about food being cold. March 25th, 2022-- -Resident (gave name) meds are not being available and given on time. Nurse told resident meds were not there. -asked for ice, waited 30 minutes before tuening the light on. Went to nursing desk. Aides were sitting at the desk. Aid said she was getting ice. Waited 15 more minutes. Aides get mad when turn the light on. -Aides talking loud in halls, and cussing. -Aides are on their phones with an ear piece while giving care. -Resident concerned about food being cold and not coming in a timely fashion. April 21, 2022-- -Aides still on phone while giving care. -Resident goes weeks with out a shower. -day shift does not pass water or give showers. -not getting meds on time. -call light turned off without assissting. -food cold 90 percent of time. -Resident afraid to express concerns due to retaliation from staff. -Aides do not assist in the afternoons. -meals continue to end up wrong. -Runs out of food. -By the time meals arrive, workers say oven is off or food has been thrown out. Every meal has something wrong. -Staffing issues-No Nurse, or Nurse to patient ratio not safe. -meds not given. May 19, 2022-- -Aides still on phones. -still an issue with Aides not waking resident up for breakfast, lunch, or dinner. -still not receiving showers. -Agency Aides are very rude. Talk disrespectful on afternoon shifts. Does not answer call lights. -medication not given on time. -dayshift not passing water or giving showers. -Aides not getting resident (gave name) on Sundays for Bingo. -food cold 90 percent of time. -Resident (gave name) spends 175.00 on outside food for meals. Food looks like slop . -Rehab director is not thorough and did not follow up about brace for her (gave name) leg. June 24, 2022-- -Aid left her in the bathroom for an hour and have to make own bed, because Aid won't make it up all day. -Aid doesn't ask if she needs help. Has had only one shower since she got admitted . -All residents agrees Aides are on their phones while caring for them. -Resident say they only get changed once a shift. -Resident (gave name) said still has not received leg brace since 4/3/2022. -Resident afraid to complain for fear of rtailiation. Aids not getting her up daily, not passing water, don[TRUNCATED]
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide respiratory care and services according to sta...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide respiratory care and services according to standards of practice, best practice guidelines, and the resident's care plan, and failed to appropriately maintain respiratory equipment for four residents (Resident #75, Resident #77, Resident #90, and Resident #115) of five residents reviewed for respiratory services, resulting in administering oxygen therapy without provider order, not labeling of tubing and respiratory equipment, inappropriate storage and use with potential for residents health complications. Findings include: Resident #75: On 08/16/22 at 10:10 AM Resident #75 was observed in her room lying in bed. Resident was noted to have tracheostomy with respiratory equipment in use. There was tracheostomy circuit with corrugated tubing to the resident's right attached to a humidification unit with a bottle of Normal Saline (NS). Tubing was noted not to have date on it. Small clear plastic drain bag attached to the tubing was touching the floor. To the resident's left there was a suction canister noted on a side table 4/5 full of yellow-tan fluid. No date was observed on a suction canister. On 08/18/22 at 10:36 AM second observation was made in Resident #45's room. A new NS bottle was observed connected to tracheotomy circuit. No date was noted on a bottle, and the corrugated circuit was not dated as well. Suction canister was observed on a side table, full of suctioned fluid, not dated. Next observation was made on 08/25/22 at 10:05 AM in Resident #45' room. Oxygen tubing was noted coiled on the floor. Was dated on 8/18/22. A record review of the Face Sheet and MDS assessment indicated the Resident #75 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: Dysphasia (difficulty swallowing) following nontraumatic intracerebral hemorrhage (stroke), pulmonary embolism (blockage of artery in lungs by a blood clot), Chronic systolic (congestive) heart failure, Hypertension, tracheostomy, Type 2 Diabetes Mellitus, dependence on supplemental oxygen, gastrostomy. The MDS assessment dated [DATE] indicated Resident #75 had mildly impaired cognitive abilities, with BIMS score 13/15, and needed extensive assistance with daily care, transfers, and toileting. On 08/18/22 at 03:20 PM during the 1 [NAME] Unit tour with ADON Resident #45 was observed in her room lying in bed. Corrugated tracheotomy circuit was observed with no date on it. Suction canister was changed and dated. When asked ADON stated that all respiratory tubing needs to be changed and dated per order. Record review for Resident #45 revealed the following orders: Change and date suction canister and tubing, one time a day every 7 day(s). Start date 6/17/21. Change and date humidity to trach circuit (corrugated tubing, drain bag, trach mask) one time a day every 7 day(s). Start date 06/17/2021. Resident #90: On 08/15/22 at 12:21 PM Resident #90 was interviewed in his room. During room observation oxygen mask with tubing was observed under the bed on the floor with no cover or plastic bag. Oxygen tubing was dated 8/11/22 and was connected to the oxygen concentrator. When asked if resident using his oxygen and mask, he stated that he does use it. According to admission face sheet, Resident #90 was a [AGE] year-old male, admitted to the facility on [DATE], with diagnoses that included: Acute systolic (congestive) heart failure, Acute respiratory failure with hypoxia, shortness of breath, Chronic obstructive pulmonary disease (COPD), Dependence on supplemental oxygen, Peripheral vascular disease, Atrial Fibrillation, Myocardial infarction (heart attack), Chronic kidney disease, Type 2 Diabetes Mellitus, neuromuscular dysfunction of the bladder, muscle weakness, Hypertension, Cerebral infarction (stroke). According to Minimum Data Set (MDS) dated [DATE], Resident #90 was scored 15/15 on the Cognition Assessment, indicating no cognition impairment or memory problem. According to the MDS, Resident #90 required two staff assistance with bed mobility, care, and toileting. On 8/16/22 record review of Resident #90 physician orders, medication and treatment administration records (MAR and TAR) revealed no orders for ongoing or as needed oxygen therapy, no orders for dating/changing oxygen tubing and mask, no oxygen administration, or treatments records. On 08/23/22 at 03:20 PM review of the Resident #90 Care Plan revealed the following: Focus: Resident has oxygen therapy r/t (related to) respiratory failure, COPD (initiated 2/11/21) Goal: Resident will have no s/sx (signs and symptoms) of poor oxygen absorption through the review date (initiated 2/11/21) Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color (initiated 2/11/22). There was an intervention noted in Congestive Heart Failure Focus part of Care Plan: Oxygen settings O2 via nasal prongs at 4L around clock (initiated 5/20/21). Resident #90's Care Plan did not have any updates since 5/20/21 indicating resident centered interventions for maintaining O2 saturation at specific levels, rate of O2 administration, indications how resident uses oxygen (continuously or as needed). Resident #115: On 08/16/22 at 01:30 PM Resident #115 was observed in her room sitting on a side of the bed. She had oxygen tubing on. It was connected to the oxygen concentrator and was not dated. On 08/17/22 at 10:37 AM Resident #115 was observed up in a chair in her room. Nasal cannula was noted off her face, around the left side of her neck. O2 tubing was coiled on the floor behind the resident. Tubing was connected to the oxygen concentrator and was not dated. According to admission face sheet, Resident #115 was a [AGE] year-old female, admitted to the facility on [DATE], with diagnoses that included: Acute respiratory failure with hypercapnia (elevated levels of carbon dioxide in the blood), Mild hypoxic ischemic encephalopathy (damage to the brain and spinal cord cells from inadequate oxygen), Chronic obstructive pulmonary disease, dyspnea (shortness of breath), Acute kidney failure, Type 2 Diabetes Mellitus, muscle weakness, Thoracic aortic aneurysm. According to Minimum Data Set (MDS) dated [DATE], Resident #115 was scored 10/15 on the Cognition Assessment, indicating moderate cognition impairment and memory problem. According to the MDS, Resident #115 required one staff assistance with bed mobility, care, and toileting, and two persons assist with transfers. On 08/17/22 at 11:00 AM during conversation with DON and ADON they were asked if oxygen tubing should be dated. Both indicated that it should be done per order and oxygen tubing should be dated weekly. On 08/23/22 at 11:32 AM review of electronic medical records (EMR) for Resident #115 revealed following documented in resident's Care Plan: Focus: Resident has altered respiratory status or difficulty breathing (initiated on 5/30/22) Goal: Resident will maintain normal breathing pattern as evidenced by normal respirations, normal skin color, and regular respiratory rate/patter through the review date (initiated on 5/30/22) Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color changes to blue/grey (initiated 5/30/22). No use of oxygen per provider orders, tubing dating/changes per order, safety with O2 therapy were found included in Resident #115's Care Plan. Review of provider orders on 08/23/22 at 11:32 AM revealed no active orders for oxygen use continuous or as needed. According to American Association for Respiratory Care Clinical Practice Guideline - Oxygen Therapy in the Home or Alternate Site Health Care Facility -2007 Revision & Update the following standards of practice should be followed: OT-CC 2.0 DESCRIPTION/DEFINITION Oxygen therapy is the administration of oxygen at concentrations greater than that in ambient air (20.9%) with the intent of treating or preventing the symptoms and manifestations of hypoxia. 1 Oxygen is a medical gas and should only be dispensed in accordance with all federal, state, and local laws and regulations. OT-CC 8.0 ASSESSMENT OF NEED 8.1 Initial assessment: Need is determined by measurement of inadequate blood oxygen tensions and/or saturations by invasive or noninvasive methods, and/or the presence of clinical indicators as previously described. 8.2 Ongoing evaluation or reassessment: Additional measurements of arterial blood gas tensions and/or saturations by invasive or noninvasive methods may be indicated whenever there is a change in clinical status that may be cardiopulmonary related. Once the need for LTOT (Long-term oxygen therapy) has been documented, repeat arterial blood gases or oxygen saturation measurements are unnecessary other than to follow the course of the disease, to assess changes in clinical status, or to facilitate changes in the oxygen prescription. OT-CC 11.0 MONITORING 11.1 Patient 11.1.1 Initial and ongoing patient clinical assessment of oxygen patients should be performed by licensed and/or credentialed respiratory therapists (RRT or CRT) or other professional persons as defined in 10.3 with equivalent training and documented ability to perform the tasks as part of a patient specific plan of care/plan of service. Care plans should be developed at the initiation of oxygen therapy based on the needs of the individual patient and updated as necessary. 11.1.2 Measurement of baseline oxygen tension and/or saturation is essential before oxygen therapy is begun. These measurements should be repeated when clinically indicated or to follow the course of the disease, as determined by the attending physician. Measurements of oxygen saturation also should be made to determine appropriate oxygen flow or PDOD/DODS setting for ambulation, exercise, or sleep. 11.2 Equipment maintenance and supervision: All oxygen delivery equipment should be checked at least once daily by the patient or caregiver. Facets to be assessed include proper function of the equipment, prescribed flow rates, remaining liquid or compressed gas content, and backup supply. Oxygen equipment (concentrators, liquid systems, and cylinders) should be serviced and maintained in accordance with the manufacturer specifications and consistent with all federal, state, and local laws and regulations. In the event there are no manufacturer specifications or guidance, oxygen equipment should be checked for proper function and performance by an appropriately trained and/or credentialed person no less than once per year. OT-CC 12.0 FREQUENCY Oxygen therapy should be administered in accordance with the physician prescription. Oxygen therapy use in chronic obstructive pulmonary disease for the treatment of chronic Hypoxemia should be administered continuously (i.e., 24 hours per day) unless the need has been shown to be associated only with specific situations (e.g., exercise and sleep). http://www.rcjournal.com/cpgs/pdf/08.07.1063.pdf Resident #77: Respiratory Care: On 8/15/22 at 11:59 AM during a tour of the facility, a nebulizer machine, oxygen tubing and mouthpiece were observed on the nightstand at the bedside of Resident #77. There was no date on the tubing; both the tubing and mouthpiece were in an open bag and looked used and old. Resident #77 stated, No, I don't use that. I don't know why that is there. A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #77 indicated an admission date of 4/2/22 with diagnoses: Diabetes, Parkinson's, Depression, weakness, hypertension, arthritis and anxiety. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status (BIMS) score of 14/15. A review of the physician orders for Resident #77 did not indicate an order for nebulizer treatments. A review of the Care Plan for Resident #77 revealed there was no mention of a nebulizer treatment. On 8/24/22 at 1:35 PM, Unit Manager U was interviewed about the bedside nebulizer for Resident #77. Observed together that it was still present at bedside, Nurse U stated, That is not hers. She doesn't have a nebulizer. We have a respiratory company that comes in and brings the equipment and replaces the dated stickers every week. Nurse U was asked if the resident was being billed for the equipment and she said, She shouldn't be. I will call the company and straighten this out. The Unit Manager U threw away the mouthpiece and tubing and removed the nebulizer machine from the resident's room.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 8/23/22 at 3:44 PM, an interview was conducted with Unit Manager N regarding Residents complaints of being served cold food. ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 8/23/22 at 3:44 PM, an interview was conducted with Unit Manager N regarding Residents complaints of being served cold food. The Unit Manager reported that the carts that the food trays come up from the kitchen on were all metal and not insulated. When asked about the process for the delivery of the meal to the Residents, the Unit Manager reported that the whole cart is stocked in the kitchen and brought up to the floor to the unit and the CNAs (certified nursing assistant) distribute the trays and reported that passing the trays takes time and that they start passing as soon as the cart hits the unit. When asked who was responsible for passing the meal trays, the Unit Manager stated, Right now, just the CNAs. Coming up soon for all-hands-on-deck starting soon, and reported that all available staff will be helping with passing trays. The Unit Manager reported complaints about cold food and carts had been ordered and indicated the carts were supposed to be insulated but were ordered wrong and not sent back. On 8/2/22 on the 7 PM to 7 AM shift, a nurse on the 1-East Unit had not reported to the facility to work. The on-site nursing staff did not assume the duties of the nurse. An agency Nurse came in at approximately 11:00 PM. The scheduled assessment and scheduled medications were not provided/administered to the Residents on the 1 East Unit. As a result, no medications were administered nor were assessments completed for the evening of 8/2/22 for the 1 East Unit Residents that were scheduled to receive those services. On 8/16/22 the Nurse on the 2 East Unit had to leave the facility for a family emergency at approximately 10:20 PM. The on-site nursing staff did not assume the Nurse's duties resulting in 30 of 35 Residents without assessments, treatments, or medications administered. The Nursing staff that came in at approximately did not pass the missed medications or complete assessments. This deficient practice resulted in a determination of immediate jeopardy with the likelihood of adverse consequences, serious harm and/or death due to the failure to administer physician-ordered medications, perform treatments and complete assessments. Based on observation, interview, and record review the facility failed to ensure that there was adequate staff to meets the needs of the residents for 2 residents (Resident #33, Resident #118) and 14 of 14 of a Confidential Group of residents, resulting in resident verbalizations of waiting for assistance with Activities of Daily Living (ADL), residents not receiving necessary care and a lack of staff to monitor and provide for resident safety. Findings Include: Sufficient Nurse Staffing: On 8/15/22 at 11:30 AM, the team requested schedules for the week prior to survey and the current week. The documents were not legible electronically and were requested again on paper. Resident #33 On 8/15/22 at 12:56 PM, during a tour of the facility, supplemental Resident #33 was observed sitting in a chair in her room and stated, It takes hours to get changed. The other day at 1:30 PM, I rang for my brief to be changed. It wasn't changed until 7:00 PM that night. They said they didn't know who was assigned to me. I guess they were short staffed. I've been having problems almost from the time I got here. I have an overactive bladder with incontinence; the stream is not a big stream. I won't call until I've gone a few times. If it has only been a few hours they don't want to check me. They told my roommate if you don't stop ringing your bell were going to ignore you just like we ignore her (R 33). A record review of the Face sheet and Minimum Data Set (MDS) assessment for Resident #33 indicated an admission date of 5/29/2022 with diagnoses: Chronic kidney disease, hypertension, weakness, dysphagia, weakness and a history of falls with a left leg fracture. The MDS assessment dated [DATE] revealed the resident needed assistance with all care and had a Brieft Interview for Mental Status (BIMS) score of 15/15 indicating full cognitive abilities. On 8/24/22 at 3:30 PM, during an interview with the Administrator, paper copies of the of the assignment sheets and schedules for the month of August 2022 were requested. A record review of the 8/16/22 assignment sheet for the 2 E unit indicated a nurse left ~10:20 PM with no replacement noted on the assignment sheet. On further review, many of the assignment sheets were incomplete and without names of nurses. They had blanks. During an interview with the Administrator on 8/29/22 at 11:50 AM, related to a lack of nursing staff, revealed the facility employed one Registered Nurse (RN) floor nurse and one RN Wound Nurse. Another RN had recently left employment at the facility. Reviewed with the Administrator that most of the nursing staff on the schedules and assignment sheets were not listed as employees of the facility and she said that was true; they were agency nurses. She said the facility contracted for one agency RN to work the floor. She said it was difficult to provide the appropriate amount of RN coverage to care for the needs of the residents. The majority of the nursing staff were agency LPN's (Licensed Practical Nurses). The Administrator was asked if the nurses were completing their clinical shifts as assigned and said, the nurses did not always arrive on time or stay and work until the end of their shifts. On 8/31/22 at 1:05 PM, during an interview with Resident #33, she said she had several more instances when she did not receive assistance with care. She said some staff were very attentive, even if they were not assigned to assist her, but sometimes she would not see her nurse aide for the entire shift. Confidential Group Meeting: During a Confidential Group meeting conducted in the facility on 8/16/22 at 10:30 AM, 14 out of 14 residents verbalized complaints of lack of staff to meet their needs, to include lack of showers, cold food, being left wet, and lack of grooming. All 14 residents complained that call lights were not being answerer timely and the response time ranged from 30 minutes to hours or not at all. They will come in and turn the light off and say they will come back, but never do. Several residents verbalized the night shift is bad. One resident verbalized that sometimes there is no one around at nights. There have been nights when no nurse is on duty until 7 am. It is like a Ghost town on some nights. You can't find any staff to help. All 14 residents verbalized that 80 percent of the time, their meals are cold. We are not getting hot meals. The food is horrible and tastes bad, smells bad, and almost every meal is cold. There is not enough meat in the sauce, and they often run out of food. Then they want to give us peanut butter and jelly or hot dogs. The food is bad. We have complained and they know it. The trays sit in the carts for a long time before the staff pass them. That is why it is cold. Sometimes they (staff) will heat it up, but it just isn't the same or they say they don't have time. All 14 residents complained that the facility is using too much Agency. They don't wear identifications (ID badges) so you don't know who is caring for you. A lot of the staff are rude, have attitudes, talk on their phones while they are giving us care. They don't care. Several residents also verbalized not consistently receiving their HS (nightly) snacks. They will sometime pass the snacks out to their friends. Two diabetic residents said they are not consistently receiving HS snacks. (An observation occurred during medication room inspection on 8/15/22. In a black fridge, located the medication storage room, was: 6 --1/2 sandwiches with various residents names on them, dated for HS snack 8/14/22.) LPN L was with Surveyor and was asked why the HS snacks from the night before were still in the fridge and had not been passed. LPN L said the residents get them if they ask for them. LPN L was asked what about the residents who can't ask for them. LPN L said she was not sure about that. Staff are supposed to pass them out. Looks like they did not do it on 8/14/22. All 14 residents complained that they are not receiving their showers regularly. One resident verbalized her shower was scheduled at night, and if she happens to fall asleep waiting, they say she refused. They are not keeping us clean. There is not enough staff to do what we need. Resident Council Minutes: Review of Resident Council Minutes from January 20th, 2022, through July 2022, was provided by the facility for review, some of the concerns documented by the facility are: January 20th, 2022-- -(Resident by name)- not getting showers on shower days. -aides are very rude. -wounds not being changed. -Residents want better food from dietary. February 17th, 2022-- -Residents want hot meals. -Aides are rude and won't warm up her food. -Agency Aides are horrible and say they don't work here, so they don't have to do things the facility aides do. -Resident (gave name) had call light on. Aides came in and said shut the call light off. Tell him I am not your aid and don't help. -asked to see the DON for five weeks. Still have not seen her. -Aid sits at the nurse station while call lights are on, then answers the call light with an attitude. -Resident (gave name) leaves his tray (Meal) on his table without waking him up to let him know the tray is there. -Residents want Agency out and more facility Aides. -Resident concerned about food being cold. March 25th, 2022-- -Resident (gave name) meds are not being available and given on time. Nurse told resident meds were not there. -asked for ice, waited 30 minutes before turning the light on. Went to nursing desk. Aides were sitting at the desk. Aid said she was getting ice. Waited 15 more minutes. Aides get mad when turn the light on. -Aides talking loud in halls, and cussing. -Aides are on their phones with an ear piece while giving care. -Resident concerned about food being cold and not coming in a timely fashion. April 21, 2022-- -Aides still on phone while giving care. -Resident goes weeks with out a shower. -day shift does not pass water or give showers. -not getting meds on time. -call light turned off without assisting. -food cold 90 percent of time. -Resident afraid to express concerns due to retaliation from staff. -Aides do not assist in the afternoons. -meals continue to end up wrong. -Runs out of food. -By the time meals arrive, workers say oven is off or food has been thrown out. Every meal has something wrong. -Staffing issues-No Nurse, or Nurse to patient ratio not safe. -meds not given. May 19, 2022-- -Aides still on phones. -still an issue with Aides not waking resident up for breakfast, lunch, or dinner. -still not receiving showers. -Agency Aides are very rude. Talk disrespectful on afternoon shifts. Does not answer call lights. -medication not given on time. -dayshift not passing water or giving showers. -Aides not getting resident (gave name) on Sundays for Bingo. -food cold 90 percent of time. -Resident (gave name) spends 175.00 on outside food for meals. Food looks like slop . -Rehab director is not thorough and did not follow up about brace for her (gave name) leg. June 24, 2022-- -Aid left her in the bathroom for an hour and have to make own bed, because Aid won't make it up all day. -Aid doesn't ask if she needs help. Has had only one shower since she got admitted . -All residents agrees Aides are on their phones while caring for them. -Resident say they only get changed once a shift. -Resident (gave name) said still has not received leg brace since 4/3/2022. -Resident afraid to complain for fear of retaliation. Aids not getting her up daily, not passing water, don't answer call lights. July 21, 2022-- -Aides not passing ice water. -Residents not receiving showers on shower days. -Sheets don't get changed. -Aides talking on phones while doing patient care. -Aides don't change the linen, so she does it herself. (gave residents name). -Resident has not had a shower since she has been here for months. -Food lids taken off the food before it gets to the room so food is cold. -Resident (Gave name) said that Aides do not wake her up for meals, so food is cold. Her room mate stays on the Call Light so they don't answer this resident's call light. Resident #118: According to admission Face sheet, Resident #118 was admitted to the facility on [DATE], with diagnoses that included High Blood Pressure, Diabetes, High lipids, Stroke with right sided weakness, and other complications. According to Minimum Data Set (MDS) dated [DATE], Resident #118 scored a 15 out of 15 on the Cognition Assessment indicating no cognition impairment. The MDS also coded Resident #118 as requiring extensive two person assist for Activities of Daily Living (ADL) care to include Bed Mobility, Toileting, Dressing, and Personal hygiene. The following observation occurred on 8/31/22 at 1:25 PM, during an extended survey. Surveyor went in to speak with Resident #118 to ask about any current missing medications. Resident #118 denied missing any recent medications, but verbalized to Surveyor he had activated his call light around 8:00 AM, and that someone came in and turned the light off, but did not provide any care. Resident #118 was observed in a shirt and brief at that time. Resident #118 indicated that no one has checked on him, or had come back to give his morning care and it was 1:30 PM. No one has changed my brief, or checked on me all morning. I have not been changed since last night. I am soaked and am laying in poop and urine. It is uncomfortable. No one has done my morning care, or bothered to clean me up. The Therapy guy came down to my room twice, but because I was not ready, he left and I did not get Therapy. During the observation and interview with Resident #118, Agency Nursing Assistant F entered the room. NA F was asked when was the last time she checked or changed Resident #118, and verbalized she has not checked him or changed him yet. NA F was asked why she has not provided any care to Resident #118 and said I have 12 Residents to care for, it is heavy and hard right now. I have not had a chance. NA F lifted the top sheet off of Resident #118 to change his brief and Surveyor observed a large circular area of what appeared to be dried and wet rings of urine, soaked into the sheet, from the brief, and through the mattress. NA F was wearing gloves and began to remove the urine soaked brief. Upon removal of the brief, it was also noted to have feces in the brief. NA F approached Surveyor a few minutes later to verbalize that Resident #118 had been added to her set that day, and she was not informed that her assignment had changed, and that was why she had not checked, changed, or provided care to Resident #118 until 1:30 PM. NA F was asked what time her shift started and said 7 AM.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to maintain sanitary medication carts, 2) Failed to di...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to maintain sanitary medication carts, 2) Failed to dispose of expired insulin pens and expired supplies, and 3)Failed to maintain secured treatment carts and medication carts/narcotic keys/medication room keys for four of four medication carts and one of two medication rooms reviewed for proper labeling of medications and expired medication/supplies, affecting all residents residing in the facility resulting in the potential for contamination of medications, medical procedures being performed with expired medical equipment, the administration of expired medications with decreased efficacy, and the potential for drug diversion. Findings include: On 8/24/22 at 1:05 PM, an observation was made of a treatment cart open on the top drawer. No Nursing staff were in attendance of the cart. An observation was made of a Provider at the nurses' station but was not in visual contact with the treatment cart. An observation was made of Residents propelling themselves in wheelchairs in the proximity of the unsecured treatment cart and one Resident with a visitor walking past the treatment cart. On 8/24/22 at 1:08 PM, a CNA was asked to locate a nurse. On 8/24/22 at 1:09 PM, Nurse AW approached the surveyor and the unsecured treatment cart. The Nurse was shown the drawer was open. The Nurse responded that she had not been in it all day, and indicated the other Nurse had gone on break. Upon inspection of the treatment cart, Resident's prescribed creams and wound treatments where stored in the first drawer of the treatment cart. When asked if the treatment cart was to be locked when not in direct sight of the Nurse, the Nurse reported that the cart was not to be left open. On 8/24/22 at 3:20 PM, a review of the facility medication cart for the 1 [NAME] Lower Cart, was conducted with Nurse AX and the following items were observed: -Blood glucose monitoring strips, opened but not dated with an open or use by date. The Nurse was asked about facility policy and reported the container should be labeled with a date of when they were opened and for how long they were good for. -Juven, a powdered supplement, 10 packages with and expiration on 4/1/22. The Juven was removed by the Nurse. -Five and a half pills were observed in the drawer where the Residents' medications were stored. -An opened needle, capped but not in packaging. The Nurse indicated that should not have been in the drawer and indicated that it did not appear to be a used needle. -Bottom drawer of the medication cart with spilled debris on the bottom of the drawer. Narcotic/Medication Cart/Medication Room Keys: On 8/22/22 at 4:11 PM, an interview was conducted with Nurse A regarding the 7 PM to 7 AM shift on 8/16/22. The Nurse expressed that shift was the first shift at the facility and that she worked as an agency Nurse. The Nurse indicated she had clocked in at 7:05 PM and left at 10:21 PM due to a family emergency and she had to get to her family. The Nurse reported she had not received any orientation to the facility or unit. The Nurse had received notice of a family emergency and had to leave. The Nurse reported she had gone to the 2-West Unit that was a unit behind locked doors and tried to give report and the narcotic/medication cart/medication room keys to Nurse AK. The Nurse stated, She (Nurse AK) refused the keys and refused to count (narcotic medication) with me and stated, I tried to give her report, but she would not take it. The Nurse reported that the Nurse and a CNA had told her to call the Staff Coordinator AJ which she had done and stated, I asked again for (Nurse AK) to take report and the keys and she still refused. The Nurse was asked what she did with the keys and reported that the Staff Coordinator told her to place them where the next nurse would be able to retrieve them. The Nurse reported putting the keys behind the printer/fax machine at the nurses' station on 2 East and let the Staff Coordinator know where they were. The Nurse reported that she had not done a narcotic count prior to leaving the facility. On 8/22/22 at 4:50 PM, an interview was conducted with the Director of Nursing (DON) and Unit Manager N. A review of Nurse A leaving due to a family emergency that was scheduled for the 7 PM to 7 AM shift on 8/16/22 on the 2 East Unit was conducted with the DON. The DON reported not being made aware of the Nurse having to leave the facility and reported that Nurse AK, Staff Coordinator AJ nor Nurse A had notified the DON of the Nurse leaving for a family emergency, was not aware that the medications had not been given or that the med cart/narcotic/medication room keys had been left unsecured behind the fax machine at the nurses' station. The DON indicated that Nurse AK could have taken the keys or another nurse in the facility and that the keys should not be left behind the printer. On 8/31/22 at 10:18 AM, an interview was conducted with Nurse AA regarding working at the facility on 8/16/22. When asked about the medication cart/narcotic keys/medication room keys, the Nurse indicated that he had talked to the Staff Coordinator (AJ) who told him where to find the keys behind the printer. The Nurse was asked if the keys were in a secure area and reported they were not. The Nurse was asked about counting the narcotics and he stated, I counted by myself. I did not sign because no one counted with me. I signed in the morning when I counted with another nurse. A review of facility policy titled, Medication Storage in the Facility. ID2: Controlled Substance Storage, revised 1/2018, revealed, Medications included in the Drug Enforcement Administration classification as controlled substances are subject to special handling, storage, disposal and record keeping in the facility in accordance with federal, state and other applicable laws and regulations . B . The access system to controlled medications is not the same as the system giving access to other medications [the key that opens the compartment is different from the key that opens the medication cart]. If a key system is used, the medication nurse on duty maintains possession of the key to controlled substance storage areas .E. At each shift change, or when keys are transferred, a physical inventory of all controlled substances. Including refrigerated items is conducted by two licensed nurses and is documented . A review of facility policy titled, Administering Medications, revised 4/2010, revealed, .10. During administration of medications, the medication cart is kept closed and locked when out of sight of the medication nurse or aide . The cart must be clearly visible to the personnel administering medications, and all outward sides must be inaccessible to residents or others passing by . A review of Facility policy titled, Medication Storage in the Facility, revised 1/2018, revealed, .H. Outdated, contaminated, or deteriorated medications and those in containers that are cracked, soiled, or without secure closures are immediately removed from inventory . I. Medication storage areas are kept clean, well-lit and free of clutter . The following observations occurred on 8/15/22 at 12:30 PM, during inspection of medications carts and medication storage room, on the 2nd floor. Observation of medication cart called 'High End' with Licensed Practical Nurse K, the following observations were made: In the top drawer of the medication cart, a white powdery substance was noted through out the drawer. LPN K was asked what was the powder and indicated it was probably from crushing medication. Observation of Stock medication bottles, located in the top drawer, reflected no dating to the bottles when opened. Also observed, was a dead gnat laying in the top drawer of the left side of the medication cart. In the left side drawer, reflected 2 insulin flex pens, (gave name of Residents). One of the flex pen was Lantus solostar flex pen, dated as opened on 7/15/22, dated as expired 8/15/22. LPN K looked at the flex pen and said the Nurse said should have dated the insulin pens for 28 days not 30 days. This pen expired on 8/13/22. LPN K was asked about label and dating of medications. LPN K said I am not sure of label and dating Policy. In the left top drawer, laying in white substance, was several pair of glasses, rubber bands, and paper debris noted. On the left side of the cart, in the drawer with the blister packs of medications, there were several loose pills, paper debris, observed in the bottom of the drawer with the medication packs. In the bottom drawer, on the barrier trays, the top tray had brown spills dried on the tray, and dirt debris was also observed in the cart. In the bottom drawer of the cart was a one opened tube of Ketoconazole cream, undated, with no identifying resident's name on it. LPN K was unable to verbalize who the medication was for. Observation of the 'Low End' medication cart on 8/15/22 at 1:15 PM, occurred with LPN L reflected the following observations: In the top drawer was observed to have white powdery substance noted to the bottom of the top drawer. There was an open box of antidiarrheal medication, undated. Also noted was an open box of Dulcolax suppositories, undated. In the drawer with medication blister packs, there were several loose pills in the bottom of the drawer, blue, and orange, along with paper and hair in the drawer. In drawer 2 and 3, both drawers were dirty and noted to have loose pills, paper pieces, rubber bands, and appearing to be dirty. The bottom drawer also had dirt and debris to the bottom of the drawer. Also observed in the medication cart was a resident's insulin flex pen (gave the name) dated as opened on 7/1/22, labeled as expired 8/1/22. (14 days expired). In the Control Substance lock box, there were several small pieces of paper laying in the bottom, and several watches placed in the corner. There were some glasses laying on white powdery substance. Observation in 2 west medication room with LPN L at 1:30 PM, the following observation occurred: The freezer part of the refrigerator was noted to have ice buildup in the freezer, about an inch thick. There was one vial of Cllonazepam stored on the shelve below the freezer where the ice was. On top of a second fridge (Black one) located in the med room, appeared to have dust and dirt on the top. Inside the black fridge was spills of brown substance on the inside door shelve. There was also partially used container/supplement Hi Cal, laying on its side, almost empty and undated. There were several splatters of liquid substance noted on the shelves. Also observed in the black fridge was: 6 --1/2 sandwiches with various residents names on them, dated for HS snack 8/14/22. LPN L was asked why the HS snacks from the night before were still in the fridge and had not been passed. LPN L said the residents get them if they ask for them. LPN L was asked what about the residents who can't ask for them. LPN L said she was not sure about that. Staff are supposed to pass them out. Looks like they did not do it on 8/14/22. Observation of medication cart on 1st floor 'Low End' occurred on 8/16/22 at 12:07 PM, with LPN O. During the inspection, the following observations were made: In the top drawer of the cart, was noted to have a 30 milliliter cup of pills, with 9 various pills in the cup, sitting on the top drawer. The cup had 'rm 104-2' written on the side of the medication cup. LPN O was asked who pulled the medications, and when they were pulled. LPN O said she did not know, and said she was not the nurse to preset the medications. Surveyor had LPN O pull the medications for Resident in room [ROOM NUMBER] and attempted to match up the 9 AM, medications and for the next medication pass. LPN O was unable to verify who and what the medications were except for one pill out of 9. LPN O again verbalized she was not the nurse who preset the medications and verbalized she did not know who did, or how long the med's had been in the cart. Noted in the cart was a loose fish oil pill, paper debris, and dirty drawers. In one of the drawers was an insulin solostar flex pen (with Resident's name on it) dated as expired on 7/29/22. Another flex pen of Novolog insulin was dated as expired 8/12/22. A vial of opened insulin was noted to be undated, along with insulin test strips, undated. Additional opened insulin vial observed in the cart was dated as expired on 8/4/22. Several of the medication drawers had paper debris, and dirt, loose pills noted to the drawers. LPN O was asked who was supposed to clean the carts and said We are. The Director of Nursing was made aware of the preset medications after the inspection of medication carts. Review of Policy 'Administering Medications' dated revised 2010, documented: Only persons licensed or permitted by this State to prepare, administer, and document the administration of medications may do so . Number 8: The expiration date on the medication label must be checked prior to administering. When opening a multi-dose container, the date shall be recorded on the container. Number 9: Medications may not be prepared in advance and must be administered within one (1) hour of their prescribed time, unless otherwise specified . .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen, failed to label and store foods properly, failed to date prepared food, failed t...

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Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen, failed to label and store foods properly, failed to date prepared food, failed to dispose of expired food, failed to ensure that a beard restraint was worn in the food preparation area, and failed to ensure that food preparation equipment was clean, resulting in the potential for cross-contamination of food, spoilage of food and foodbourne illness, for all residents that consume food and beverages from the kitchen out of a census of 139 residents. Findings include: According to the 2013 Food Code, eighth edition, documented that the Food Code is a model code and reference document for state, city, county, and tribal agencies that regulate operations such as restaurants, retail food stores, food vendors, schools, hospitals, assisted living, child care centers and nursing homes. Food safety practices at these facilities play a critical role in preventing foodbourne illness .This edition of the Food Code reflects current understanding of evidenced-based practices for effective control of microbiological, chemical, and physical hazards in food facilities that can cause foodbourne illness . Epidemiological outbreak data repeatedly identify five major risk factors related to employee behaviors and preparation practices in retail and food service establishments as contributing to foodbourne illnesses: -improper holding temperatures, -inadequate cooking (undercooked raw shell eggs), -Contaminated equipment, -Food from unsafe sources, -poor personal hygiene. The following observations occurred on 08/15/22 at 10:30 AM, during initial inspection of kitchen, accompanied by Assistant Dietary Manager H. During the inspection, an observation was made of a male Dietary Staff member standing the food preparation area, preparing food, with his face mask down below his chin. Also noted Dietary Staff member was noted to have approximately 1/2 inch in length, of whiskers on the sides of his face, from the ear to jaw line, chin, up to the other ear, without a beard restraint in place, covering the facial hair. Staff H was asked who was that and said The Cook. Staff H told Staff I to pull his face mask up. Surveyor asked Staff I where his beard restraint was. Staff I said, I should have one on. I was going to shave but did not. Review of the U.S. Public Health Service 2013 Food Code, as adopted by the Michigan Food Law, Chapter 2-402.11, 'Hair Restraints' (A) directs Except as provided in ¶ (B) of this section, Food employees shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food; clean equipment, utensils, and linens; and unwrapped single-service and single-use Articles . Review of facility Policy 'Hair Restraints/Jewelry/Nail Policy' dated 2017, documents: Food and nutrition service employees shall wear hair restraints and beard guards .Beard guards or masks will be worn as indicated . Observation in the cooks 'Prep Fridge' the temperature was observed at 36 degrees. Observation of the bottom floor of the Fridge, reflected particles appearing to be food debris on the bottom floor. Also observed on the floor, were spills and splatters of liquid substance, that was also noted to be spilled on the inside front door and down to the floor. There were several small torn lettuce pieces observed on the floor as well. On a wire wrack in the Prep Fridge, were 3 large plastic bags of whipped cream, undated, with no receive date and no use by date. Staff H was unable to verify when the items were received and how long they were good for. Staff H said Those should have been dated. I am not sure why they are not. Also noted, was a large container of mustard that had been opened and partially used with date written on the lid. On the written date, a sticker was placed over the dated lid, as received on 6/2/no yr. Staff H verbalized it was good for 2 months and was expired on 8/2/22, (13 days). Staff H said This should have been discarded. Also noted in the Prep Fridge was one large container of Barbecue sauce, opened and half used. The BBQ sauce container was undated. Staff H was unsure of how long the sauce was good for or how long on premises. This should have been dated as well. Observation of 'Walk In Fridge' reflected a temperature of 26 degrees. In the Fridge, was one large loaf of sliced ham, opened and partially used. The ham had not been labeled or dated. (No receive or use by date.) Also observed in the Walk in Fridge, was 2 large plastic rolls of ground beef, dated as expired 8/10/no year (5 days expired). In the Walk in Fridge was a large opened plastic bag of shredded lettuce, open to air, that was dated as expired on 8/13/no year, (2 days expired). Observation of the ' Walk in Freezer' reflected temperature at 12 degrees. In the Freezer, was one large opened bag of tater tots. Further observation reflected the tater tots were undated with a receive by date or use by date. Staff H said These should be dated. All the food items should be dated when they come in and when they should be discarded. Observation of 'Beverage Cooler' reflected temperature of 39 degrees. In the Cooler, was one large tray of 43 beverages in cups, with lids on them. Further observation reflected there was no date as when the beverages were prepared or when they were supposed to be used by. Staff H said One of the staff just poured these today. He should have labeled and dated the tray, lids, or something. The next tray reflected 51 cups of orange juice and apple juice all undated. There was also a tray of cranberry juice and orange juice, 34 cups, undated. On the floor of the Beverage Cooler, was some paper debris, noted on the floor. Also observed was multiple splatters and spills down the front door of a liquid substance. Staff H was aware of the observations. On the other side of the Beverage Cooler, were 4 pre-made chef salads, with meat and cheese on top of lettuce, covered with plastic, that were observed to be undated. Staff H looked for dates on the tray and said 'Not dated. There were also 36 bowls of fruit undated on a tray. Review of the U.S. Public Health Service 2013 Food Code, as adopted by the Michigan Food Law, Chapter 3-501.17, directs that on-premises or commercially processed foods prepared and held for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed and foods are to be discarded after this date (use by date). Review of facility Policy 'Labeling and Dating Foods' dated 2017, documented under Policy as: To decrease the risk of food bourne illness and provide the highest quality, food is labeled with the date received, the dated opened, and the date by which the item should be discarded . Under 'Dry Storage' directs that: Canned food and other shelf stable items such as cake mixes are labeled with date received. If the product does not have an expiration date, the product is labeled with discard or use by date . Under 'Refrigerated Food' documented that: Refrigerated food prepared in the healthcare community is labeled with the date to discard or to use by. This includes leftovers. The discard date will be a maximum of 6 days after preparation . Observation of the 'Ice Machine' was noted to have some little black particles of debris along the inside top of the machine. Staff H said, It is not mold. Surveyor asked how she knew it was not mold. Staff H did not reply. Surveyor requested cleaning schedule and maintenance for the ice machine. In the kitchen area, observation of the juice dispenser was observed to have splatters on the back plate, and a large spill of orange juice on the bottom plate. Staff H said it was just cleaned it, but the Orange Juice had areas of dried juice on the bottom plate and was continually dripping. Observation of the microwave reflected food particles/splatters on the inside top and sides of the microwave. Observation of 'Cooks Fridge' reflected a temperature of 28 degrees. Also noted were spills on the front door and base plate, of a liquid substance. Staff H indicated they have some work to do. Observation of the coffee machine dispenser was noted to have spills and splatter on the bottom plate, behind the coffee dispenser and inside plate of the machine. Observation in 'Dry Storage' area reflected a wrack, with bag of hamburger buns. The bag was open and 4 hamburger buns were in the bag, open to air, undated. Staff H said she would take care of the buns. Also noted was one loaf of white bread open to air, undated with 5 or 6 slices of white bread left in the bag. In an area by the hand washing sink, was two carts, with 4 large plastic bags of old towels and rags, (per Staff H). The laundry bags were laying out on the cart. Staff H was asked what the laundry was for. Staff H began picking up the dirty towels and rags, that were mixed in with the clean rags. Staff H said they (staff) use these rags to clean up with, but the dirty and clean should not be mixed together and should have been taken back to laundry for cleaning. A closer inspection of the bags, reflected an open bag, that was drawing flies over the top of the bag. Also noted was a strong odor of mildew and musty smell. Staff H indicated that was coming from the bag attracting the flies. Staff H picked up a bag of wet towels to take them somewhere, and said again these are not supposed to be here or mixed together. Review of U.S. Public Health Service Food Code , as adopted by Michigan Food Law, effective October 1st, 2013, chapter 4-501.14, reflects that kitchen equipment is to be cleaned at and maintained throughout the day at a frequency necessary to prevent recontamination of equipment and utensils, and to ensure that the equipment performs its intended function. On 8/16/22 at 11:15 am, in the second floor nourishment room, there was an ice machine observed in the corner next to a window air conditioner. The window air conditioner was heavily soiled with dust, and there was a thick layer of dust and debris on the window sill. The flooring underneath and around the ice machine was damp with a thick layer of grime on the surface. In addition, the ice scoop holder was observed with standing water at the bottom and black debris on the bottom surface. Dietary Manager (DM) R stated, I'll run that through the dish machine. According to the 2013 FDA Food Code section 4-903.11 Equipment, Utensils, Linens, and Single-Service and Single-Use Articles, (A) Except as specified in (D) of this section, cleaned equipment and utensils, laundered linens, and single-service and single-use articles shall be stored: (1) In a clean, dry location;. According to the 2013 FDA Food Code section 6-501.12 Cleaning, Frequency and Restrictions, (A) Physical facilities shall be cleaned as often as necessary to keep them clean. On 8/16/22 at 12:30 PM, there was a personal cell phone observed charging and was resting on the food preparation table across from the oven. DM R was asked if Staff were allowed to charge their personal cell phones in the kitchen area and stated, No Ma'am. According to the 2013 FDA Food Code section 3-307.11 Miscellaneous Sources of Contamination, FOOD shall be protected from contamination that may result from a factor or source not specified under Subparts 3-301 - 3-306. According to the 2013 FDA food code, Section 7-209.11 Storage, Except as specified under §§ 7-207.12 and 7-208.11, Employees shall store their personal care items in facilities as specified under 6-305.11(B), and Section 6-403.11 Designated Areas, .(B) Lockers or other suitable facilities shall be located in a designated room or area where contamination of food, equipment, utensils, linens, and single-service and single use articles can not occur.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 35% turnover. Below Michigan's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 2 harm violation(s), $59,157 in fines. Review inspection reports carefully.
  • • 46 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $59,157 in fines. Extremely high, among the most fined facilities in Michigan. Major compliance failures.
  • • Grade F (16/100). Below average facility with significant concerns.
Bottom line: Trust Score of 16/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is The Villa At City Center's CMS Rating?

CMS assigns The Villa at City Center an overall rating of 3 out of 5 stars, which is considered average nationally. Within Michigan, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is The Villa At City Center Staffed?

CMS rates The Villa at City Center's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 35%, compared to the Michigan average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at The Villa At City Center?

State health inspectors documented 46 deficiencies at The Villa at City Center during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 42 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates The Villa At City Center?

The Villa at City Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by VILLA HEALTHCARE, a chain that manages multiple nursing homes. With 152 certified beds and approximately 139 residents (about 91% occupancy), it is a mid-sized facility located in Warren, Michigan.

How Does The Villa At City Center Compare to Other Michigan Nursing Homes?

Compared to the 100 nursing homes in Michigan, The Villa at City Center's overall rating (3 stars) is below the state average of 3.1, staff turnover (35%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting The Villa At City Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is The Villa At City Center Safe?

Based on CMS inspection data, The Villa at City Center has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in Michigan. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at The Villa At City Center Stick Around?

The Villa at City Center has a staff turnover rate of 35%, which is about average for Michigan nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was The Villa At City Center Ever Fined?

The Villa at City Center has been fined $59,157 across 6 penalty actions. This is above the Michigan average of $33,670. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is The Villa At City Center on Any Federal Watch List?

The Villa at City Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.