**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #18:
Review of Resident #18's Electronic Medical Record (EMR) revealed Resident #18 was admitted to the facility on [DATE] with diagnoses which included paraplegia (paralysis) and adjustment disorder. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to extensive assistance to perform Activities of Daily Living (ADLs).
Review of Resident #18's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Vital Sign Monitoring at 9:00 PM
- Covid-19 Sign/Symptom PM (evening) Monitoring
- PM Pain Evaluation
- Baclofen (muscle relaxer) tablet 10 milligram (mg) at 9:00 PM
Resident #30:
Record review revealed Resident #30 was admitted to the facility on [DATE] with diagnoses which included hypertension, diabetes mellitus, and schizophrenia. Review of MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to complete ADLs.
Review of Resident #30's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Atorvastatin (cholesterol lowering medication) 80 mg tablet at bedtime (9:00 PM)
- Coreg (cardiac/anti-hypertensive medication) 12.5 mg tablet at 9:00 PM
- Docusate Sodium (stool softener) tablet 100 mg at 9:00 PM
- Metformin (anti-diabetic medication) 500 mg tablet at 9:00 PM
- Humalog KwikPen (insulin) 100 unit/milliliter (mL) pen per sliding scale and blood glucose monitoring at 9:00 PM
- Moxiflozacin (antibiotic eye medication) 0.5 % solution in right eye at 9:00 PM
- Prednisolone Acetate (anti-inflammatory eye medication) 1% in right eye at 9:00 PM
- Durezol Emulsion (pain and anti-inflammatory medication) in right eye at 7:00 PM
Resident #35:
Record review revealed Resident #35 was originally admitted to the facility on [DATE] with diagnoses which included renal failure, diabetes mellitus, and Chronic Obstructive Pulmonary Disease (COPD). Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to limited assistance to complete ADLs.
Review of Resident #35's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Covid-19 Sign/Symptom PM (evening) Monitoring
- PM Pain Evaluation
- Vital Sign Monitoring at 9:00 PM
- Bipap (Bilevel Positive Airway Pressure)/CPAP (Continuous Positive Airway Pressure) (respiratory ventilation support devices which utilize positive pressure and flow to maintain open airways) setting 22/7 with 5 liters oxygen at bedtime
- Lipitor (cholesterol lowering medication) 10 mg tablet at 9:00 PM
- Melatonin (supplement commonly used as sleep aid) 3 mg tablet at 9:00 PM
- Trazadone (anti-depressant medication) 50 mg at 9:00 PM
- Bumex (diuretic medication) 1 mg at 9:00 PM
- Coreg 3.125 mg tablet at 9:00 PM
- Pepcid (medication commonly used to treat gastric acid disorders) 20 mg at 9:00 PM
- Spirolactone (diuretic medication) 25 mg at 9:00 PM
- Novolog FlexPen (insulin) 100 units/mL pen per sliding scale and blood glucose monitoring at 9:00 PM
- Micatin Cream (anti-fungal medication) 2% topically at 9:00 PM
Resident #42:
Record review revealed Resident #42 was admitted to the facility on [DATE] with diagnoses which included Coronary Artery Disease (CAD), Cerebrovascular Accident (CVA-stroke) with resulting hemiplegia (one sided paralysis), atrial fibrillation (irregular heart rhythm), and seizure disorder. Review of the MDS assessment dated [DATE] revealed Resident #42 was moderately cognitively impaired and required extensive to total assistance to perform ADLs.
Review of Resident #42's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Vital Sign Monitoring at 9:00 PM
- Covid-19 Sign/Symptom PM (evening) Monitoring
- PM Pain Evaluation
- Atorvastatin 80 mg tablet at 9:00 PM
- Snack at bedtime (9:00 PM) due to decreased intake
- Lactulose Solution (laxative medication) 10 grams (gm)/15 mL - ordered 30 mL dose at 9:00 PM
- Senna- S (stool softener) 8.6/50 mg tablet at 9:00 PM
- Hi-Cal Nutritional Supplement 120 cubic centimeters (cc) at 9:00 PM
Resident #45:
Record review revealed Resident #45 was originally admitted to the facility on [DATE] with diagnoses which included heart failure, CVA with subsequent left sided hemiplegia, kidney disease, COPD, and depression. Review of the MDS assessment dated [DATE] revealed the Resident was moderately cognitively impaired and required extensive to total assistance to complete ADLs with the exception of eating.
Review of Resident #45's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Atorvastatin 20 mg tablet at 9:00 PM
- Gabapentin (nerve pain medication) 300 mg at 9:00 PM
- Senna-S 8.6/50 mg tablet at 9:00 PM
- Lactulose Solution 10 grams (gm)/15 mL - 30 mL (20 gm) dose at 9:00 PM
- Salmeterol Xinafoate Aerosol Powder (respiratory medication) 50 microgram (mcg)/dose at 9:00 PM
- Ketoconazole (antifungal) shampoo 2% in the PM
- Vital Sign Monitoring at 9:00 PM
- Covid-19 Sign/Symptom PM (evening) Monitoring
- PM Continuous Oxygen administration and rate monitoring
- COPD sign/symptom monitoring
Resident #48:
Record review revealed Resident #48 was originally admitted to the facility on [DATE] with diagnoses which included heart failure, renal disease, diabetes mellitus, and CVA with resulting hemiplegia. Review of the MDS assessment dated [DATE] revealed the Resident was moderately cognitively impaired and required extensive assistance to complete all ADLs with the exception of eating.
Review of Resident #48's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Norvasc (cardiac/hypertension medication) 5 mg at 9:00 PM
- Cymbalta delayed release (antidepressant) 60 mg at 9:00 PM
- Lantus (insulin) 34 units and blood glucose monitoring at 9:00 PM
- Prilosec (gastric acid and ulcer medication) 20 mg at 9:00 PM
- Tylenol 500 mg and pain monitoring at 9:00 PM
- Lactulose Solution 10 grams (gm)/15 mL - 30 mL (20 gm) dose at 9:00 PM
- Metformin 500 mg at 9:00 PM
- Senna-S 8.6/50 mg - two tablets at 9:00 PM
- PM Aquaphor Ointment application
Resident #51:
Record review revealed Resident #51 was originally admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease, dementia, Parkinson's disease, and depression. Review of the MDS assessment dated [DATE] revealed the Resident was moderately cognitively impaired and required supervision to extensive assistance to perform ADLs.
Review of Resident #51's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Atorvastatin 20 mg tablet at 9:00 PM
- Cozaar (cardiac/hypertension medication) 25 mg at 9:00 PM
- Seroquel (anti-psychotic medication) 12.5 mg at 9:00 PM
- Hi-Cal Nutritional Supplement 120 cc at 9:00 PM
- Carbidopa-Levodopa (Parkinson's medication) 25/100 mg at 9:00 PM
- Vital Sign Monitoring at 9:00 PM
- Covid-19 Sign/Symptom PM (evening) Monitoring
- PM Pain Evaluation
Resident #68:
Record review revealed Resident #68 was admitted to the facility on [DATE] with diagnoses which included respiratory failure, esophagus cancer, and failure to thrive. Review of the MDS assessment dated [DATE] revealed Resident #68 was cognitively intact and required limited to extensive assistance to complete ADLs.
Review of Resident #68's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Hi-Cal Nutritional Supplement 120 cc at 9:00 PM
- Lubricant Eye Drops at 9:00 PM
Resident #92:
Record review revealed Resident #92 was most recently admitted to the facility on [DATE] with diagnoses with included hypertension, renal failure, Hepatitis C infection, and CVA with resulting hemiplegia. Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to limited assistance to complete ADLs.
Review of Resident #92's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Atorvastatin 40 mg tablet at 9:00 PM
- Coreg 3.125 mg tablet at 9:00 PM
- PM Weight monitoring
- Vital Sign Monitoring at 9:00 PM
- Covid-19 Sign/Symptom PM Monitoring
- COPD sign and symptom PM Monitoring
- PM Pain Evaluation
- Biofreeze Gel (topical pain relief) 4% at 5:00 PM and 9:00 PM
Resident #123:
Record review revealed Resident #123 was originally admitted to the facility on [DATE] with diagnoses which included hypertension, bradycardia, diabetes mellitus, heart disease, and dementia. Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to limited assistance to complete ADLs.
Review of Resident #123's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Pepcid 20 mg at 9:00 PM
- Magnesium Oxide (supplement) 400 mg at 9:00 PM
- Senna-S 8.6/50 mg - two tablets at 9:00 PM
- Vital Sign Monitoring at 9:00 PM
Resident #129:
Record review revealed Resident #129 was admitted to the facility on [DATE] with diagnoses which included hypertension, acute kidney failure, and
Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to extensive assistant to complete ADLs.
Review of Resident #129's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Melatonin 6 mg at 9:00 PM
- Plavix (anticoagulation medication) 5 mg at 9:00 PM
- Hi-Cal Nutritional Supplement 120 cc at 9:00 PM
- Robaxin (muscle relaxer) 500 mg at 10:00 PM
- Covid-19 Sign/Symptom PM (evening) Monitoring
- PM Pain Evaluation
- Vital Sign Monitoring at 9:00 PM
Resident #134:
Record review revealed Resident #134 was originally admitted on [DATE] with diagnoses which included dementia, acute kidney failure, gastrostomy (surgically created opening in the stomach for the introduction of food), and dysphagia (difficulty swallowing).
Review of Resident #134's MDS assessment dated [DATE] revealed the Resident was severely cognitively impaired and required extensive to total assistance to complete ADLs.
Review of Resident #134's MAR and TAR for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/16/22:
- Atorvastatin 20 mg tablet at 9:00 PM
- Latanoprost Solution (medication used to treat pressure in eye) 0.005% at 9:00 PM
- Plavix 5 mg at 9:00 PM
- Docusate Sodium 100 mg at 9:00 PM
- Ketoconazole (antifungal) cream 2% at 9:00 PM
- Metoprolol Tartrate (hypertension medication) 12.5 mg at 9:00 PM
- Juven (nutritional supplement for wound healing) at 9:00 PM
- Baclofen 10 mg at 9:00 PM
- Enteral Feeding (gastrostomy) 50 cc PM water flush
- Sodium Chloride 1 gm tablet at 9:00 PM
- Vital Sign Monitoring at 9:00 PM
- Covid-19 Sign/Symptom PM (evening) Monitoring
- PM Pain Evaluation
Based on observation, interview and record review, the facility is placed in Immediate Jeopardy for its failure to provide goods, services and necessary care and to prevent neglect from occurring by its failure to administer medications, perform treatments, and complete assessments on the 7:00 PM to 7:00 AM shift on 08/02/22 and 08/16/22.
An Immediate Jeopardy (IJ) occurred when, on 8/2/22 on the 7:00 PM to 7:00 AM shift, a nurse for the 1-East Unit did not report for work. The on-site nursing staff did not assume the duties of the nurse. An Agency nurse replaced the nurse at approximately 11:00 PM on 8/2/22 but did not perform the scheduled medications and assessments for the evening of 8/2/22. As a result, no medications were administered nor were assessments completed for the evening of 8/2/22 for 38 of 39 residents reviewed. On 8/16/22 on the 7:00 PM to 7:00 AM shift, Nurse A for the 2-East Unit, had to leave the facility at approximately 10:20 PM due to a family emergency. The on-site nursing staff did not assume the Nurse's duties. As a result, no medications were administered nor were assessments, and/or treatments completed for the evening of 8/16/22 for 29 of 35 residents reviewed. This deficient practice resulted in a determination of Immediate Jeopardy with the likelihood of adverse consequences, serious harm and/or death due to the failure to administer physician-ordered medications, perform treatments and assessments for the management of medical conditions and diagnoses that include diabetes, cardiac disease, seizures, pain and other diagnoses and medical conditions.
Immediate Jeopardy:
The Immediate Jeopardy began on 08/02/22.
The Immediate Jeopardy was identified on 08/25/22.
The Administrator was notified of the Immediate Jeopardy on 8/25/22 at 9:50 AM and was asked for a plan to remove the immediacy.
The Immediate Jeopardy was removed on 08/17/22 based on the approval and implementation of the facility's Removal Plan as verified on site on 08/25/22.
Findings include:
A review of the facility policy titled, Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Resident Property, effective date on 9/11/2020, revealed, .An owner, licensee, Administrator, Licensed Nurse, employee or volunteer of a nursing home shall not physically, mentally or emotionally abuse, mistreat or neglect a resident. Any nursing home employee or volunteer who becomes aware of abuse, mistreatment, neglect, exploitation or misappropriation shall immediately report to the Nursing Home Administrator . Definitions of Abuse and Neglect . f. Neglect is the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress .
Resident #10:
A review of Resident #10's medical record, revealed an admission into the facility on [DATE] with diagnoses that included hyperlipidemia, heart failure, chronic kidney disease, anemia, hypertension (high blood pressure), hypothyroidism, lymphedema and edema. A review of the MDS, dated [DATE], revealed a BIMS score of 15/15 that indicated intact cognition and needed extensive assistance with bed mobility, transfers, dressing, toilet use and personal hygiene.
On 8/16/22 at 1:03 PM, an observation was made of Resident #10 lying in bed. The Resident was interviewed and conversed in conversation. The Resident complained of short staffing and stated, They just don't have enough on afternoons and nights. About three weeks ago, there was no nurse staffed on the hall, and indicated the hall was left in the evening with no nurse and stated, We didn't get our medication. The Resident reported being upset/scared with having no nurse and stated, I have an open wound on my leg, I can't get out of bed, and reported she could hear other residents coming out to try to find the nurse and get their medications. The Resident reported it was a Saturday night on the 7 to 7 shift, in the evening, and stated, No one scheduled. The day shift nurse left, and they had no one to cover.
Review of Resident #10's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22:
Mirtazapine 7.5 mg (milligrams) for depression at 9:00 PM.
Ammonium Lactate Lotion 12% to lower legs topically for dry skin at 9:00 PM.
Carvedilol 6.25 mg for hypertension at 9:00 PM without a blood pressure monitored.
Sennosides-Docusate for constipation at 9:00 PM.
Sodium Bicarbonate 650 mg for hypertension at 9:00 PM.
Covid-19 signs/symptom monitoring for PM.
Prostat Sugar Free for wound healing at 9:00 PM
Pain-evaluate pain every shift for PM.
Resident #67:
A review of Resident #67's medical record revealed an admission into the facility on [DATE] with diagnoses that included chronic peripheral venous insufficiency, diabetes, heart disease, hypertension (high blood pressure) and history of Covid-19. A review of the MDS assessment, dated 6/23/22, revealed a BIMS score of 15/15 that indicated intact cognition and needed extensive assistance with ADLs that included bed mobility, transfers, dressing, toilet use and personal hygiene.
On 8/17/22 at 12:06 PM, an observation was made of Resident #67 lying in bed. The Resident was interviewed and conversed in conversation. The Resident reported she took insulin for diabetes and complained of not getting her insulin until late at night, sometimes not until one or two o'clock in the morning. The Resident reported one night there was no nurse taking care of Residents and did not receive her insulin that night at all. The Resident indicated she had waited for the Nurse to come in with her medications and stated, I had fallen asleep but I had issues with my blood sugar all day (the next day after not receiving her evening dose of insulin).
Review of Resident #67's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22:
Basaglar KwikPen (Insulin) 20 Units at 9:00 PM.
Rosuvastatin 20 mg for cholesterol at 9:00 PM.
Sennosides 8.6 mg, two tablets at 9:00 PM.
Trazodone 50 mg for depression at 9:00 PM.
Carvedilol for Beta Blocker at 9:00 PM.
Metformin for diabetes at 9:00 PM.
Omeprazole for ulcer management at 9:00 PM.
Vital signs for the PM.
Covid-19 signs/symptoms monitoring for the PM.
Pain evaluation for the PM.
Tizanidine 4 mg for musculoskeletal therapy at 10:00 PM.
Resident #97:
A review of Resident #97's medical record, revealed an admission into the facility on 4/11/22 with diagnoses that included acute and chronic respiratory failure, chronic obstructive pulmonary disease, muscle weakness, depressive disorder, hypertensive heart disease, asthma, osteoarthritis and chronic pain. A review of the Minimum Data Set (MDS) assessment, dated 7/15/22 revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, that indicated intact cognition and the Resident needed supervision with Activities of Daily Living (ADL) that included bed mobility, transfers, walking, dressing, toilet use and personal hygiene.
On 8/16/22 at 11:24 AM, an observation was made of Resident #97 dressed and lying in bed. An interview was conducted with the Resident. When asked about pain and pain management, the Resident indicated he had problems with pain in his back, shoulders, pretty much all over. The Resident reported having scheduled pain medication. The Resident complained that he did not always get his medication at night for pain and medication for sleep. When asked about why he had not received medication, the Resident stated, There was no nurse in the building to give the medication, so I didn't get it. When asked why there was no nurse, the Resident was unsure but indicated a couple weeks ago there was no nurse on the floor at night. He reported wondering why he was not getting his medication and was told by the CNA that there was no nurse. The Resident indicated that he had heard other Residents asking for medication also.
Review of Resident #97's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22:
Mirtazapine for depression at 9:00 PM.
Fluticasone-Salmeterol 500-50 mcg/dose (micrograms per dose) at 9:00 PM.
Naproxen for pain at 9:00 PM.
Covid-19 Signs/Symptoms monitoring for the PM.
Clonazepam for anxiety at 9:00 PM.
Pain evaluation for PM.
Vital signs for PM.
Resident #103:
A review of Resident #103 medical record revealed an admission into the facility on 4/20/22 with diagnoses that included urinary tract infection, Type 2 Diabetes Mellitus, hypertension, weakness, cellulitis, and peripheral vascular disease. A review of the MDS assessment, dated 7/18/22 revealed a BIMS score of 15/15 which indicated intact cognition and the Resident needed extensive assistance with bed mobility, dressing and toilet use.
On 8/17/22 at 11:07 AM, an observation was made of Resident #103 lying in bed. An interview was conducted with the Resident and the Resident conversed with conversation. When asked about staffing, the Resident reported that a nurse did not show up for work and there was no nurse to take care of the people on the unit and stated, No insulin, no meds. The Resident indicated they did not have a nurse on the unit and that him and his roommate did not receive any medications that night. The Resident reported that he took medication for diabetes and that insulin was usually given at night but he never got the medication that night. The Resident stated, It's happened more than once, and indicated he had missed his insulin and other medications.
Review of Resident #103's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22:
Insulin Glargine 30 Units for diabetes at 9:00 PM.
Blood Sugars monitoring for diabetes at 9:00 PM.
Guaifenesin ER (extended release) 600 mg at 9:00 PM.
Metformin 500 mg for diabetes at 9:00 PM.
Clonidine 0.2 mg for blood pressure management at 9:00 PM.
Cyclobenzaprine 5 mg for spasms at 9:00 PM.
Gabapentin 300 mg for nerve pain at 9:00 PM.
Resident #112:
A review of Resident #112's medical record, revealed an admission into the facility on 7/16/22 with diagnoses that included chronic obstructive pulmonary disease with exacerbation, weakness, difficulty in walking, pressure ulcer of sacral region stage 3, pain, and opiate dependence. A review of the MDS assessment dated [DATE] revealed a BIMS score of 13/15 that indicated intact cognition and the Resident needed supervision assistance with bed mobility, transfers, walking in room and corridor and needed limited assistance with dressing, toilet use and personal hygiene. Review of Resident #112's Medication Administration Record, revealed medications taken for pain and opiate dependence included the following: Aspirin EC (enteric coated) 81 mg (milligrams) for Pain; Lidocaine Pain Relief 4% Patch to apply to abdomen topically one time a day for Pain; Suboxone Sublingual Film 8-2 mg (Buprenorphine HCl-Naloxone HCl) one film sublingually two times a day for opiate dependence; Acetaminophen 325 mg, three tablets every six hours for Pain; and Methocarbamol 750 mg, one tablet four times a day for muscle relaxer.
On 8/17/22 at 10:51 AM, an observation was made of Resident #112, sitting on his bed, dressed. An interview was conducted with the Resident and the Resident conversed with conversation. The Resident was asked if he had any pain or discomfort. The Resident indicated he had pain and took medication. The Resident reported not getting his medication about two weeks ago. The Resident expressed concern that there was no nurse to give medication, he didn't get his medication and worried about it happening again and stated, I was in mental anguish, do I have to put up with this every time! When asked if he was scared about missing his medication the Resident stated, It was more of an anger. I had to prepare myself mentally to prepare if I have to deal with it again, and talked about concern of going into withdrawals and having pain that night and stated, There was the mental aspect (of going through withdrawal) and the pain was involved. I felt like I was a bum on the street, and talked about trying to find pain medication and going through withdrawals.
Review of Resident #112's electronic Medication Administration Record (MAR) and Treatment Administration Record (TAR) for August 2022 revealed the following medications, treatments, and assessment/monitoring were not administered and/or completed on 8/2/22:
Docusil 100 mg for constipation at 9:00 PM.
Fluticasone-Salmeterol inhalation aerosol powder breath activated 100-50 MCH/ACT, two puffs at 9:00 PM.
Senna-Docusate for stool softener at 9:00 PM.
Suboxone Sublingual Film 8-2 mg(Buprenorphine HCl-Naloxone HCl Dihydrate for opiate dependence at 9:00 PM.
Prostat sugar free for wound healing at 9:00 PM.
Pain- Evaluate Pain every shift for pain Evaluation for the PM.
Vital signs for the PM.
Methocarbamol 750 mg for muscle relaxer at 9:00 PM.
A review of the nursing staff schedule, provided by the facility, for 8/2/22 revealed Unit 1E (East) had Nurse AF scheduled and crossed off for the 2nd shift nurse (7 PM to 7 AM) with Nurse AC written below the other Nurse's name.
On 8/18/22 at 4:52 PM, an interview was conducted with Certified Nursing Assistant (CNA) AG regarding the complaints of Resident's not receiving their medication and not having a nurse available. The CNA was asked what took place on that night. The CNA reported that on Tuesday, (8/16/22), there was an agency nurse that had come in and then she just left. She didn't tell anyone she was leaving, she just left, and reported there was no nurse on the 2-East unit when CNA AG came into work at 11:00 PM on 2-East that night. The CNA was unsure what time Nurse A had left the building. The CNA reported that Residents were asking for medication and stated, We told them someone was coming we just didn't know when. The CNA indicated that there was no Nurse that came to the Unit until the next agency Nurse arrived about 11:30 PM or 12:00 AM. The CNA reported no communication or seen a Nurse on the Unit until agency Nurse AA arrived. The CNA reported that Nurse A left the keys for the medication cart/narcotic keys behind the printer/fax machine at the nurses station and had seen the agency Nurse AA retrieve the keys left there. When asked about another night (8/2/22) there was no nurse on the 1-East Unit, the CNA stated, It was kind of the same situation. We didn't have a nurse. The CNA was unsure why there was not a Nurse. The CNA reported that she worked the third shift that night and when she had gotten to work, there was no nurse on the 1-East Unit until an agency Nurse came in but was unsure when the Nurse had gotten there. The CNA reported that Residents were calling and asking for there medications.
On 8/22/22 at 1:32 PM, an interview was conducted with the Staff Coordinator (SC)AI. The SC indicated that the other Staff Coordinator AJ no longer worked at the facility and that she was filling in. A review of the schedule for 8/2/22 with Staff Coordinator AI revealed that Nurse AC was on for the night shift that was from 6 PM to 6 AM. The SC reported not being able to know when the Nurse had come in due to Agency Nurses not punching in, they sign a paper with the time they arrive and give it to there agency and indicated the only way to know when she came in was to check the kiosk when they screen for Covid-19 upon entering the building. SC stated, Day shift (Nurse) should not have left until someone came in.
On 8/22/22 at 1:36 PM, Nurse AC was contacted on the phone by Staff Coordinator AI and an interview was conducted. When asked about working on 8/2/22, Nurse AC reported she had not been scheduled but had been informed of the opening that night. The Nurse indicated she had come in about 11:00 to 11:30 PM to work the 1 East Unit. The Nurse indicated there was no Nurse on the Unit when she arrived, did not receive report from a nurse and had gotten the keys from a staff Nurse (AK) who was on the 2-West Unit. When asked if Nurse AK had given her report, Nurse AC reported she had not gotten report. When asked if she had done a narcotic count with the Nurse from the 2-West unit, the Nurse stated, No. I did my own personal count. When asked if the evening medications were passed, the Nurse indicated she had not gotten report from another nurse but that some of the Residents said they didn't get their meds. When asked why she had not passed the evening medications, the Nurse stated, The medications were due four hours prior to me entering the building. When asked who was responsible for Resident care, the Nurse reported she did not know and that she had no other contact with other nurses. When asked if she had talked to Administrator (NHA) or the Director of Nursing (DON) regarding no Nurse on the Unit when she arrived and no nursing duties provided to the Residents, the Nurse reported she had not talked to the Administrator or DON. The Nurse stated, There was no Administration here to talk to that night. I talked to (name of Staff Coordinator AJ) the next day. I thought they were aware. I thought she (Staff Coordinator) would let them (Administration) know.
On 8/22/22 at 1:51 PM, Nurse AF, who was scheduled, and name crossed out on 2nd shift (7 PM to 7 AM shift) for 1-East Unit on 8/2/22, was phoned by SC AI and an interview was conducted. Nurse AF was asked if she had been scheduled to work the 7 PM to 7 AM shift on 8/2/22. The Nurse indicated she looked at her past schedule and reported she had not been scheduled that day but had been scheduled the following day and stated, She (Staff Coordinator AJ) probably had me down in error. I wasn't supposed to be there that day.
The interview continued with Staff Coordinator AI regarding the lack of Nurse coverage for the 1-East Unit on 8/2/22 7 PM to 7 AM shift. SC indicated that the two nurses on day shift needed to stay and both needed to count the narcotics and stated, They should decide who will stay until a Nurse comes in. Nurse AE who was the nurse on the day shift was called, but there was no answer after two calls made by SC. Nurse AK who was the Nurse on the 2-West Unit, was contacted by SC, but there was no answer. Nurse AD who was scheduled on the day shift on the 1-East Unit on 8/2/22 was contacted and an interview was conducted. The Nurse verified that she had worked on 8/2/22 on the 1-East Unit on the day shift when a Nurse did not show for the 7 PM to 7 AM shift. Nurse AD reported that the medication/narcotic keys were left with Nurse AK and report was given to that Nurse and stated, I counted and gave report. It was time for me to leave, and did not talk to the Administrator or Director of Nursing about the Nurse not coming in and that no-one talked to her about staying over.
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Quality of Care
(Tag F0684)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident # 143:
A record review of the Face Sheet and MDS assessment indicated the Resident #143 was admitted to the facility on...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident # 143:
A record review of the Face Sheet and MDS assessment indicated the Resident #143 was admitted to the facility on [DATE] with diagnoses: Pneumonitis (lungs inflammation) due to inhalation of the food and vomit, Dysphasia (difficulty swallowing), Cerebral infarction (stroke), Atrial Fibrillation, Pacemaker, Type 2 Diabetes Mellitus, Schizoaffective disorder, Bipolar disorder, Drug induced subacute dyskinesia (uncontrolled, involuntary movements of the face, arms or legs), Convulsions, Dementia, muscle weakness, difficulty in walking. The MDS assessment dated [DATE] indicated Resident #143 had mildly impaired cognitive abilities, with BIMS score 14/15, and needed one staff assistance with daily care, bed mobility, transfers, and toileting.
Review of Resident #143 electronic medical records (EMR) revealed that resident was admitted to facility on 06/26/22 for skilled nursing care and rehabilitation after hospitalization. There was a Nurse Practitioner note dated 6/29/22 that had the following documentation: Patient is a [AGE] year-old male that is seen for medical follow up. Patient is in facility for subacute rehabilitation and attending therapies as scheduled. Patient has medical history of schizophrenia, dementia, HTN, diabetes, BPH (benign prostatic hyperplasia), seizures and tardive dyskinesia. Patient is awake and alert with periods of confusion. He states that he is feeling well. No chest pain, SOB (shortness of breath), abdominal pain, nausea, or dizziness. Patient requires assistance with ADLs (activities of daily living). No change in appetite, pureed diet is maintained. No difficulty with bowel or bladder. Resident is a well-developed [AGE] year-old male is seen sitting up in bed in no acute distress. Cardiovascular assessment: Regular rhythm, no murmur, rubs, or [NAME].
There was a Comprehensive Nursing Assessment on admission completed on 6/24/22.
Record review on 08/25/22 revealed notification in Resident#143's EMR:
Daily Skilled Nursing Evaluation-V 5: 62 days overdue-6/24/22. Further review of resident's records revealed no nursing notes or skilled nursing assessments from 06/24/22 till 7/2/22.
A review of the resident's Care Plans provided the following:
Focus: Resident #143 has a dual lead left sided cardiac pacemaker (initiated 6/24/2022)
Goal: Resident will remain free from signs and symptoms of pacemaker malfunction or failure through the review date (initiated 6/24/2022)
Interventions:
-Monitor vital signs. Notify MD of significant abnormalities (initiated 07/01/22)
-Monitor/document/report as needed any signs and symptoms of altered cardiac output or pacemaker malfunction: dizziness, syncope, difficulty breathing, pulse rate lower than programmed rate, lower than baseline Blood Pressure (initiated on 06/24/22)
-Pacemaker checks as ordered and document in chart: heart rate, rhythm, battery check (initiated on 07/01/22).
Review of Resident #143's provider's orders revealed no orders for pacemaker checks and no nursing assessments documented about resident's heart rate being evaluated to his pacemaker programmed rate.
On 08/24/22 at 03:10 PM Unit Manager N was interviewed related to the absence of nursing assessments for Resident #143. She stated the nurses in care should have completed nursing assessments for the resident. When queried if nurses are expected to document changes in condition assessments and communication to the physician in electronic medical record she said yes, they are.
There was a nursing note dated 7/2/22 at 01:10 PM with following documentation: Writer summoned to bedside, pt (Resident #143) unresponsive to name, touch, and sternum rub. Writer called code blue, CPR (cardio-pulmonary resuscitation) started, and #911 called. Pt (resident) never regained pulse, heart rate and respirations. Paramedics arrived and took over CPR.
Next nursing note was dated 7/2/22 at 02:05 PM: #911 team ended CPR per physician [name] from hospital [name] at 13:42 (01:42 PM). Writer called and informed family [name and phone number]. Writer informed her that resident had died. She was very upset and states she will come to agency (facility).
Last Vital Signs documented for Resident #143 were from 07/02/22 taken before 10 AM:
Blood pressure- 120/64
Temperature-97 F
Pulse- 70
Respirations-20
Oxygen saturation- 96
No documented communication record with provider on call on 7/2/22 was available. No provider's note who received change in condition communication on 7/02/22 was noted in Resident #143's record.
On 08/25/22 at 02:20 PM Registered Nurse Q who was providing care to Resident #143 on 07/02/22 was interviewed. She shared that she remembered the resident and she had no concerns that day with regards to his health condition. She stated he took his pills in the morning and ate his breakfast. When asked about change in condition documentation and assessments RN Q stated that she had her hands full that day and did not have a change to properly document everything. She said that staff are doing the best they can here for the residents. Some days they just can't get everything done. When queried how many times she took care of Resident #143 during his stay in a facility, she said maybe 3 or 4 times. She was asked if she documented any progress notes or her nursing assessments in resident's medical record during these shifts. RN Q said that she couldn't find documentation in resident's record. Further, RN Q was questioned if she notified on call provider or physician regarding Resident #143 change in condition. She answered I usually would. I probably paged him.
The nurses were not providing routine nursing assessments and monitoring of Resident #143 to aid in detecting a change of condition and to ensure that the resident received the care and services needed, prior to his change of condition on 7/2/22 when the resident was found unresponsive and subsequently died on 7/2/22 at 01:42 PM.
No notes were found in resident's record about the time, date and the name of the funeral home that picked up the body.
Facility's Notification of Changes Guidelines were reviewed.
There was the following:
Purpose: It is the practice of this facility that changes in a resident's condition or treatment are immediately shared with the resident and/or the resident representative, according to their authority, and reported to the attending physician or delegate (hereafter designated as the physician). Nurses and other care staff are educated to identify changes in resident's status and define changes that require notification of the resident and/or their representative, and the resident's physician, to ensure best outcomes of care for the resident.
Overview of the components of the guideline:
1. Requirements for notification of resident, the resident representative, and their physician:
1) An incident involving the resident, which results in injury and has the potential for requiring physician intervention.
2) A significant change in the resident's physical, mental, or psychosocial status.
(i) A significant change includes deterioration in health, mental, or psychosocial status in either life-threatening conditions or clinical complications.
Facility's Policy for Nursing Assessment was requested on 08/31/22 and was not provided.
Based on interview and record review, the facility failed to assess, monitor, and provide timely interventions for 2 residents (Resident #117 and Resident #143) of 35 residents reviewed from a census of 139 residents, resulting in Resident #117 transferring to the hospital and Resident #143 dying while both developed changes of condition without nursing assessments to aid in identifying a decrease in cognition and an overall decline in condition.
Findings Include:
Resident #117:
A review of the Face Sheet and MDS assessment indicated Resident #117 was admitted to the facility on [DATE] with diagnoses: Recent fall with left femur fracture, COPD, diabetes, Bipolar disorder, Depression, history of mini-strokes, hypertension and weakness. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15.
A record review revealed Resident #117 was discharged from the facility on 8/9/22 due to problems with the indwelling Foley catheter, pain and an electrolyte imbalance. Labs were drawn 7/29/22 with results on 8/1/2: high potassium 5.4, low sodium 132 WBC 13.84. At the time of survey exit on 8/31/22, the resident had not returned to the facility.
A record review of the assessments and progress notes indicated the nurses were not completing skilled nursing assessments or any routine assessment since the Nursing admission assessment Nursing Evaluation on 7/26/22. Vital signs: blood pressure, pulse, respirations, temperature and pain were assessed daily, but there was no documentation of nursing assessments. A progress note dated 8/3/22 at 11:33 AM revealed, Labs reviewed, logged for doctor. No new orders. There was no further explanation. The resident had a Care Management note providing a summary of the resident's plan of care and discharge plans: 8/3/22.
The nurses were not providing, routine assessments and monitoring of Resident #117 to aid in detecting a change of condition and to ensure the resident received the care and services needed, prior to a change of condition on 8/9/22 when the resident was transferred to the hospital; an ER transfer note was then documented.
A review of the physician/provider progress notes indicated 4 progress notes: 7/27/22, 8/5/22, 8/8/22 and 8/9/22.
A physician/provider progress note dated 8/5/22 revealed, Late entry: Labs with [NAME] imbalances, elevated BUN (kidney function test), and leukocytosis (identifies infection/inflammation), complains of intractable pain to hip impairing participation in therapies . There were no nursing assessments to indicate the providers findings were being monitored.
The last progress note prior to discharge was dated Effective Date 8/8/22, however the note had been written by Nurse Practitioner V on 8/18/22- 9 days after the resident was discharged to the hospital: Foley remains for retention post-op. Last labs with [NAME] imbalances, elevated BUN and leukocytosis. Pain better controlled . BP labile (fluctuates) .
A provider note written on the day of discharge 8/9/22 at 9:19 PM provided, Labs with significant hyponatremia (low sodium) . anemia and thrombocytosis. Removed Foley with recent retention due to catheter causing pain . Send to . ER for further tx (treatment) of lab abnormalities, Removed Foley and bladder scan .
A review of the resident's Lab Results Report, collection date 7/29/22 and reported date 8/1/22 indicated Resident #117 had many abnormal labs.
A review of the physician orders for Resident #117 indicated there was no order to ensure nursing assessments were completed.
A review of the resident's Care Plans provided the following:
(Resident #117) has actual ADL (activities of daily living) self-care performance deficit, date initiated 7/28/2022 with Interventions: Monitor/document/report PRN (as needed) any changes . date initiated 7/28/2022.
(Resident #117) has shortness of breath (SOB) when laying flat, date initiated 7/28/22 with Intervention: Elevate HOB (head of be) to alleviate shortness of breath. Position resident with proper body alignment for optimal breathing pattern, date initiated 7/28/22. There were no other interventions. There was no mention of assessment.
(Resident #117) has Foley Catheter, date initiated 7/28/22 with Interventions: Monitor/record/report to MD for s/sx UTI . date initiated 7/28/22. There was only one intervention. There was no mention of why the Foley was in use or that it was causing the resident pain. There was no mention on the care plan that the facility attempted to remove the Foley.
On 8/24/22 at 1:43 PM, Unit Manager U was interviewed related to the absence of nursing assessments. She said the nurses should have completed nursing assessments for the resident. Also reviewed the late provider progress note dated 8/18/22 for 8/8/22 and Nurse U stated, Oh, that is late.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) wa...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) was completed for 1 resident (Resident # 120) of 3 residents reviewed, resulting in the potential for inappropriate admissions and absence of available services for mental disorders or intellectual disability.
Findings Include:
Resident #120:
On 8/16/22 at 11:58 AM, Resident #120 was observed lying in her bed, watching TV. She readily conversed, asked and answered questions.
A record review of the Face Sheet and Minimum Data Set (MDS) assessment indicated Resident #120 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses: Schizophrenia, thyroid disorder, history of psychosis. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status score of 15/15.
On 8/17/22 at 3:13 PM, during a review of the resident's medical record, a document titled Preadmission Screening (PAS)/Annual Resident Review (ARR), (Mental Illness/Intellectual Developmental Disability/Related Conditions Identification); Michigan Department of Health and Human Services; Level I Screening (form 3877) was completed on 9/21/21. In Section II-Screening Criteria, the Registered Nurse completing the document circled Mental Illness #1 The person has a current diagnosis of Mental Illness .; and checked Yes for #3 The person has routinely received one or more prescribed antipsychotic or antidepressant medications within the last 14 days and #4 Yes, There is presenting evidence of mental illness or dementia .
In the box Explain any 'Yes' the nurse documented Schizophrenia, delirium, Rx Olanzapine. The box revealed: Note: The person screened shall be determined to require a comprehensive Level II OBRA evaluation if any of the above items are Yes Unless a physician, nurse practitioner or physician's assistant certifies on form DCH-3878 that the person meets at least one of the exemption criteria. The document further provided, Distribution: If any answer to items 1-6 in Section II is Yes, send one copy to the local Community Mental Health Services Program with a copy of form DCH-3878 .
A form 3878 was completed and signed on 9/21/21 for Resident #120, with Hospital Exempted Discharge, checked. It provided, Yes, I certify that the patient under consideration: 1. Is being admitted after an inpatient medical hospital stay, and 2. Requires nursing facility services for the condition for which he/she received hospital care, and 3. Is likely to require less than 30 days of services.
The 30-day exemption was almost 1 year old.
On 8/23/22 at 1:20 PM, Social Worker M was interviewed about the 30-day hospital exemption dated 9/21/21 and the lack of an updated 3877, 3878 and Level II OBRA review. He said he would investigate.
On 8/23/22 at 3:42 PM, during an interview with Social Worker M he said that the 9/21/21 3878 was completed by a prior Administrator at the facility and was completed incorrectly. He said Resident #120 had not been in the hospital prior to the completion of the 9/21/21 3877 and 3878 and was originally admitted to the facility on [DATE].
The Social Worker M indicated updated 3877 and 3878 forms were completed dated 8/23/22 and said the resident had mental illness. He said the 3878 would be sent to Community Mental Health.
A review of the facility policy titled, PASARR Guideline, effective date 11/28/2017 provided, . The PASARR process consists of the completion of a Level I screen per State and Federal requirements as well as the review and implementation of the Level II recommendations upon admission into the facility . The facility will care plan and provide the specialized services as indicated in the Level II determination .The facility will refer all Level II residents and all residents with newly evident or possible serious mental disorder, intellectual disability or related condition for a Level II review .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0678
(Tag F0678)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that the facility maintained current Cardiopulmonary Resusc...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that the facility maintained current Cardiopulmonary Resuscitation (CPR) cards on file for nurses, failed to properly document a critical medical emergency for Resident #143, failed to monitor Emergency Crash Carts and AED's (automated external defibrillator) daily, resulting in incomplete medical records, the potential for nursing not to be prepared to manage an Emergency /Code with functional equipment, with the likelihood to affect all residents deemed for full code status.
Findings include:
Resident #143:
A record review of the Face Sheet and MDS assessment indicated the Resident #143 was admitted to the facility on [DATE] with diagnoses: Pneumonitis (lungs inflammation) due to inhalation of the food and vomit, Dysphasia (difficulty swallowing), Cerebral infarction (stroke), Atrial Fibrillation, Pacemaker, Type 2 Diabetes Mellitus, Schizoaffective disorder, Bipolar disorder, Drug induced subacute dyskinesia (uncontrolled, involuntary movements of the face, arms or legs), Convulsions, Dementia, muscle weakness, difficulty in walking. The MDS assessment dated [DATE] indicated Resident #143 had mildly impaired cognitive abilities, with BIMS score 14/15, and needed one staff assistance with daily care, bed mobility, transfers, and toileting.
Review of Resident #143 electronic medical records (EMR) revealed that resident was admitted to facility on 06/26/22 for skilled nursing care and rehabilitation after hospitalization. Resident code status was Full Code. On 07/02/22 Resident was found unresponsive by staff around 01:00 PM.
There was a nursing note dated 7/2/22 at 01:10 PM with following documentation: Writer summoned to bedside, pt (Resident #143) unresponsive to name, touch, and sternum rub. Writer called code blue, CPR (cardio-pulmonary resuscitation) started, and #911 called. Pt (resident) never regained pulse, heart rate and respirations. Paramedics arrived and took over CPR.
The next nursing note was dated 7/2/22 at 02:05 PM: #911 team ended CPR per physician [name] from hospital [name] at 13:42 (01:42 PM). Writer called and informed family [name and phone number]. Writer informed her that resident had died. She was very upset and states she will come to agency (facility).
Review of all documentation in Resident #143's EMR was conducted. There was no Code report/documentation found fn the record. Documentation was requested from the facility on 08/24/22. Record was provided and had the following:
Date: 7/2
Time code started: 1:02
Location: 132-1
Code Blue Systems Activated: Yes
Type of Arrest: Respiratory
Witnessed Arrest: No
Patient conscious at onset: No
Time code status confirmed with chart present: 1:02
Resuscitation Successful: No
Time ended: 1:42
Airway- Type of ventilation: Manual ventilation bag
Circulation Cardiac-Pulse present at onset: No
Time compression started: 1:02
Time of EMT arrival: 1:10
Pt age (no data)
Weight (no data)
Height (no data)
In a table where code data is recorded by nurses:
Time:
1:02
1:07
1:15
1:25
1:42
Next to the times Pulse/Respirations- no data
Blood Pressure- no data
Pulse Rhythm:
Asys
Asys
Asys
Asys
Asys (asystole- no pulse)
Pacemaker- no data
Nurse's notes (labs, assessments, comments):
At 1:42- Code called [physician's name]
Family notified by: [name of the nurse]
Physician Signature for Code Orders: no data
MD name Printed: [physician's name]
Nurse initiated code: [name of the nurse]
Recording nurse: no data
Pt. Transported to ED (emergency department): no data
Accompanied by: no data
Staff names responding to code:
3 nurses signed their names
2 nurses only signatures (unable to identify the staff).
No documentation was available to support use of the AED in a code.
According to provided Emergency run report dated 07/02/22 by EMS, 911 call was made from the facility at 01:15 PM. EMS (emergency medical services) team arrived at the facility at 01:21 PM. Facility provided record showed that CPR was started at 01:02 PM and EMS arrived at 01:10 PM.
There was a 13 minutes period between initiation of CPR and emergency 911 call.
During interview with a staff LPN AZ on 08/29/22 at 03:21 PM she stated that on 7/2/22 she worked a day shift and remembered the code for the Resident #143. She responded to the code and was asked by the nurses in a room who were performing CPR to bring another AED machine because the one on the crash cart had no battery life in it. LPN AZ said she brought another AED machine from the dining area on the 1st floor and called 911.
During interview on 08/29/22 at 12:55 PM with the agency LPN O she stated she responded to the code on 07/02/22 as soon as she heard it and took over the compressions. She remembered another nurse coming in the room with a different AED machine. She said she left the room after EMS arrived and took over the code. When asked if she noted staff recording the code LPN O said she does not remember.
On 08/25/22 at 02:20 PM interview with RN Q was conducted. She was a nurse in care of Resident #143 on 07/02/22. She recalled responding to an alert from a staff that resident was unresponsive. She was the nurse who paged the code overhead and brought emergency crash cart and the back board in the resident's room. RN Q said she placed the back board under the resident. Several staff members responded to the code, she recalled, they came in a room and one nurse started compressions. She did not remember who it was. After that RN Q stated she left the room and went to the nurses' station where she stayed till EMS arrived. When queried if any nurses were recording the emergency response and code she could not remember. When asked if anyone gave her recorded sheet after the code, she could not recall.
During interview with Administrator on 08/29/22 at 04:00 PM she stated that she replaced all the crash carts in a facility after she assumed Administrator's responsibilities couple months ago. Previous crash carts were not up to the standards and she wasn't even sure if staff was checking them regularly.
On 08/31/22 at 02:27 PM all crash cart logs and checks, including AED daily checks for 6 months (from March to August 2022) were requested and were not provided by the facility.
Previously requested and provided Crash Cart Daily Checklist for July 2022 for 1 [NAME] Unit had the note on the form indicated: Midnight nurse do daily. If crash cart used the nurse who utilized crash cart must replace items stat (immediately).
Log was filled with the same handwriting for all 31 days of the month and did not have AED check included.
During interview with facility administration on 08/30/22 at 09:50 AM documentation and facility investigations were provided to support immediate initiation of the CPR for Resident #143. However, administration could not provide documented records and explanation for lack of and incomplete documentation of the emergency code and discrepancy for times recorded.
CPR-Cardiopulmonary Resuscitation Policy was requested and provided by the facility (dated 11/28/17, revised 5/11/18).
The following was outlined in a Policy:
Guideline Purpose
It is the practice this facility will provide basic life support, CPR- Cardiopulmonary Resuscitation, when resident requires such emergency care during a witnessed or unwitnessed event, prior to the arrival of emergency medical services, subject to physician order and resident choice indicated in the resident's advance directives.
Responsible party: Nursing
CPR certified staff will be available at all times. Staff will maintain current CPR certifications for healthcare providers including hands-on skills practice and in-person assessment and demonstration of skills.
Supplies:
-Backboard
-Face mask or Resuscitation Bag
-Automated External Defibrillator (AED)
-Crash Cart with Basic airway equipment, oxygen masks, tubing, cannula's, suction machine, and equipment.
4. Shout for nearby help or pill the call button for assistance. Activate emergency response system. Staff immediately instructed to retrieve AED and emergency equipment.
8. If no pulse, begin CPR (Please note: if AED is immediately available, use defibrillator as soon as possible when device is ready for use).
15. Document all appropriate information, including the transfer, in the medical record.
Automated External Defibrillator Use:
It is the guideline of this facility to use the automated external defibrillator (AED) when indicated in conjunction with CPR, based on resident's wishes/advance directives.
Under Procedure:
4. Initiate CPR according to the facility's guidelines, follow CPR guideline and procedure, and bring the AED to the location. The AED should be used as soon as possible.
15. AED battery life and operational status should be checked in accordance with the manufacture's recommendations.
According to 2020 American Heart Association Adult Basic and Advance Life Support Guidelines After cardiac arrest is recognized, the Chain of Survival continues with activation of the emergency response system and initiation of CPR. The prompt initiation of CPR is perhaps the most important intervention to improve survival and neurological outcomes. Ideally, activation of the emergency response system and initiation of CPR occur simultaneously. In the current era of widespread mobile device usage and accessibility, a lone responder can activate the emergency response system simultaneously with starting CPR by dialing for help, placing the phone on speaker mode to continue communication, and immediately commencing CPR.
Further, under Adult BLS Sequence for Healthcare Provider: Ensure scene safety. Check for response. Shout for nearby help/activate the resuscitation team; the provider can activate the resuscitation team at this time or after checking for breathing and pulse. Check for no breathing or only gasping and check pulse (ideally simultaneously). Activation and retrieval of the AED/emergency equipment by the lone healthcare provider or by the second person sent by the rescuer must occur no later than immediately after the check for no normal breathing and no pulse identifies cardiac arrest. Immediately begin CPR and use the AED/ defibrillator when available. When the second rescuer arrives, provide 2-rescuer CPR and use the AED/defibrillator.
(https://cpr.heart.org/en/resuscitation-science/cpr-and-ecc-guidelines/adult-basic-and-advanced-life-support)
A review of the facility policy titled, CPR- Cardiopulmonary Resuscitation, dated 11/24/2021 provided, Guideline Purpose: It is the practice this facility will provide basic life support, CPR-Cardiopulmonary Resuscitation, when a resident requires such emergency care during a witnessed or unwitnessed event, prior to the arrival of emergency medical services, subject to physician order and resident choice . Responsible party: Nursing; Nursing staff are educated to initiate CPR, as recommended by the American Heart Association (AHA) . CPR certified staff will be available at all times. Staff will maintain current CPR certification for healthcare providers including hands-on skills practice and in-person assessment and demonstration of skills .
On 8/25/22 at 9:50 AM, during an interview with Human Resources Manager (HR) AN the nurse and nurse aide training files including licensure, CPR, background checks, competencies, new hire and yearly training as well as 12-hour nurse aide yearly training were requested.
During a review of CPR certification/cards for Nurses L, Q, U, AO, AP, and AU, nurses L, AO and AU did not have a CPR card; Nurse Q's CPR card was expired.
On 8/25/22 at 10:30 AM Human Resources Manager AN' was asked about the absence of the CPR cards for Nurses L, AO and AU and she said she did not have a current CPR card for them. When asked about Nurse Q's expired card, the HR Manager said she did not have a current card. The HR Manager was asked if Agency nurses provided a copy of their current CPR cards and she said they did not, That is something I will have to ask for.
On 8/29/22 at 11:55 PM, the Administrator was interviewed about CPR cards- policy says the nurses must have healthcare provider with hands on component- 4 of 6 nurses did not have a current CPR card- Administrator said she had the HR Manager perform an audit of nurses CPR cards- she said she knew some were missing,.
.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation interview and record review, the facility failed to provide Restorative Nursing care for two residents (Res...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation interview and record review, the facility failed to provide Restorative Nursing care for two residents (Resident #75 and Resident #118) of five residents reviewed, resulting in a lack of the provision and documentation of Range of Motion (ROM) and Restorative Nursing services, lack of treatment and services to accurately monitor, measure, maintain, increase and/or prevent reduction in Range of Motion (ROM), resulting in residents not receiving needed services and the likelihood for further functional decline and diminished mobility.
Findings include:
Resident #75:
On 08/16/22 at 10:10 AM Resident #75 was observed in her room sleeping in bed. Head of the bed was elevated about 45 degrees. Resident's head was lolling to left side. Resident was slouched in bed leaning with her upper body to the left. The breakfast tray was noted in front of the resident on an over the bed rolling table.
On 08/17/22 at 10:35 Resident #75 was observed sleeping in her bed.
On 08/18/22 at 10:30 AM Resident #75 was lying in her bed. During the interview with the resident, she stated that staff does not get her up in a chair, which she would like to do. Per resident's statement she stays in bed all day. She said she feels that staying in bed all day does not help her in recovering well after stroke. She shared that her left side of the body was affected and was not functional. Lately she feels like her right side started to get worse also. Per resident, nursing staff does not work with her on ROM (range of motion). Last time she recalled receiving any rehabilitation services like PT/OT (physical/occupational) therapy was about a year ago. Resident expressed fear of declining and was upset while talking about it.
A record review of the Face Sheet and MDS assessment indicated the Resident #75 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: Dysphasia (difficulty swallowing) following nontraumatic intracerebral hemorrhage (stroke), pulmonary embolism (blockage of artery in lungs by a blood clot), Chronic systolic (congestive) heart failure, Hypertension, tracheostomy, Type 2 Diabetes Mellitus, dependence on supplemental oxygen, gastrostomy. The MDS assessment dated [DATE] indicated Resident #75 had mildly impaired cognitive abilities, with BIMS score 13/15, and needed extensive assistance with daily care, transfers, and toileting.
On 08/22/22 at 03:15 PM during interview with physical therapy department interim manager AL she stated that therapy evaluation must be initiated by nursing and placed as an order. When asked if Resident #75 was allegeable for therapy services she said that resident can have two evaluations per year.
On 08/23/22 at 01:30 PM during interview with the Unit Manager LPN N she stated that Resident #75's movements away from the bed are limited to her tracheotomy and oxygen circuit. Facility was attempting tracheotomy decannulation per orders and Resident #75 had excessive anxiety during the process; hence that she was not able to fully participate in physical therapy. When asked if resident can be positioned in a chair per her requests, LPN N answered yes. Moreover, when queried if Resident #75 was receiving restorative services, LPN N said there was no active Restorative Nursing program in a facility. Nurse aids are expected to provide passive ROM with residents during ADL care, bed baths and dressing.
Medical record review for Resident #75 revealed following orders:
Activities as tolerated; no directions specified. Active since 4/8/21.
No new orders were placed since 2021 for PT/OT evaluation or services, restorative nursing or providing ROM to the resident.
[NAME] review showed no active or passive ROM tasks for the resident. Under Dressing/Splint Care there was a note: dressing- physical assist extensive x 1 staff. No restorative nursing tasks were noted in [NAME].
Review of Resident #75 Care Plan revealed no resident centered individualized planning for maintaining/increasing/preventing reduction in ROM.
During interview with facility Administrator on 08/31/22 at 01:27 PM, she stated that facility did not have a Nursing Restorative program at that moment. She indicated that it was her intention to provide restorative services to residents soon.
Review of facility Policy 'Restorative Nursing Guidelines' dated 10/01/19, documented To ensure that a resident who enters the facility without limited range of motion does not experience reduction in range of motion unless the resident's clinical condition demonstrates that a reduction in range of motion is unavoidable; and A resident with limited range of motion receives appropriate treatment and services to include range of motion and/or to prevent further decrease in range of motion .
The Policy directs that: the resident specific comprehensive assessment should identify individuals risks which could impact the residents range of motion including but not limitless to:
-immobilization (bed fast, reclining in a chair or remaining seated in a chair/wheelchair).
-Neurological conditions causing functional limitations such as cerebral vascular accidents, multiple sclerosis .
-any condition where movement may result in pain, spasms, or loss of movement such as cancer, presence of pressure ulcers, arthritis, gout, late stages of Alzheimer's, contracture's, mechanical ventilation .
-clinical conditions such as immobilized limbs or digits because of an injury, fractures, surgical procedures including amputations .
Resident #118:
According to admission Face sheet, Resident #118 was admitted to the facility on [DATE], with diagnoses that included High Blood Pressure, Diabetes, High lipids, Stroke with right sided weakness, and other complications, According to Minimum Data Set (MDS) dated [DATE], Resident #118 scored a 15 out of 15 on the Cognition Assessment indicating no cognition impairment. The MDS also coded Resident #118 as requiring extensive two person assist for Activities of Daily Living (ADL) care to include Bed Mobility, Toileting, Dressing, and Personal hygiene.
Review of Resident #118 MDS data (14 day) coded Resident #118 under 'Functional Limitation in Range of Motion' as 1/1 indicating impairment to upper extremity (shoulder, wrist, elbow, hand) and impairment to lower extremity (hip, knee, ankle, foot). The MDS coded as impairment for both upper and lower extremity on the assessment.
An observation occurred during care on 8/31/22 at 1:30 PM, in Resident #118's room, by Agency Nursing Assistant F.
During the care, a brace was noted to be laying on the night stand. NA F asked Resident #118 if he was supposed to have a knee brace on. He said yes. NA F attempted to place the brace on Resident #118's right knee. NA F was asked if anyone in the facility taught her how to apply braces and splints, and verbalized she learned it in school, not in the facility, no one has taught me that here.
NA F had placed the knee brace on Resident #118, it was noted to be upside down and placed on incorrectly. Resident #118 asked her to remove the knee brace. Resident #118 instructed her how to reapply the brace. After 2 attempts and guidance from Resident #118, the right knee brace was applied correctly.
NA F was asked if she does range of motion with her Resident's and verbalized only when dressing them. I don't do any exercises with them. Just when putting their clothes on.
Resident #118 was asked if his knee brace gets applied daily and he said no, most of the time it is laying on the night stand.
During extended survey on 8/31/22, male Resident residing in room [ROOM NUMBER] was asked if his medications had been administered on time and said Now they are. Male Resident was asked if staff apply his splints/braces and said, No, staff do not, but Therapy does. Male Resident was asked if staff do range of motion exercises with him and said, No, not always. Most of the staff don't know what to do. They are Agency.
On 8/31/22 at 1:50 PM, Nursing Assistant D was at the nurse station and was asked if she applies splints or braces to her residents. NA D indicated that Therapy applies the splints, not the Aids. NAD was asked if she does range of motion exercise with her residents and verbalized They get range of motion when I am dressing them. I guess that is range of motion.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to obtain physician's orders for catheter use and revi...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to obtain physician's orders for catheter use and revise the care plan for Resident #90 and 2) Failed to provide prophylactic measures for a recurrent Urinary Tract Infection (UTI) for Resident #113 resulting in the risk for inappropriate catheter use and care, and possible complications in residents' health conditions with recurring UTI infections.
Findings include:
Resident #90:
On 08/15/22 at 12:21 PM Resident #90 was interviewed in his room. During room observation Foley catheter was noted secured on the resident's right side of the bed. Privacy cover was on. Catheter tube was noted to have yellow drainage. When asked if resident has any concerns with his catheter care he responded that he is fine with it. He stated he had UTI about a month ago and was given antibiotics for it.
According to admission face sheet, Resident #90 was a [AGE] year-old male, admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included: Acute systolic (congestive) heart failure, Acute respiratory failure with hypoxia, shortness of breath, Chronic obstructive pulmonary disease (COPD), Dependence on supplemental oxygen, Peripheral vascular disease, Atrial Fibrillation, Myocardial infarction (heart attack), Chronic kidney disease, Type 2 Diabetes Mellitus, neuromuscular dysfunction of the bladder, muscle weakness, Hypertension, Cerebral infarction (stroke). According to Minimum Data Set (MDS) dated [DATE], Resident #90 was scored 15/15 on the Cognition Assessment, indicating no cognition impairment or memory problem. According to the MDS, Resident #90 required two staff assistance with bed mobility, care, and toileting.
On 8/16/22 record review of Resident #90 physician orders revealed no orders for suprapubic catheter care, dressing changes, bag, or catheter changes. Review of medication and treatment administration records (MAR and TAR) for August 2022 had no catheter related treatments, like dressing changes, documented.
On 08/24/22 at 10:30 AM during interview with the Unit Manager LPN N she stated that she cannot find active orders for Resident #90 catheter care and dressing changes. When asked when the orders should be placed, she said usually on admission if resident came with the catheter or when catheter was placed.
There was a nursing evaluation note for Resident #90 re-admission, dated 2/2/22:
Suprapubic Foley, the catheter is for Neurogenic bladder, size 18Fr, there are no signs or symptoms of infection.
On 08/24/22 at 09:33 AM review of the Resident #90 Care Plan revealed the following:
Focus: Resident has a suprapubic catheter (initiated 2/11/21)
Goal: Resident will be/remain free from catheter-related trauma through the review date (initiated 2/11/21)
Interventions:
-Check tubing for kinks each shift (initiated 5/21/21)
-Monitor/document for pain/discomfort due to catheter (initiated 5/21/21)
-Monitor/record/report to MD for s/sx (signs and symptoms) UTI: pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temperature, urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns (initiated on 02/11/2021).
No individualized interventions related to the assessment of the suprapubic catheter site, dressing changes, bag or catheter changes per provider order, or use of the antibiotics for UTI were noted in the Care Plan. No revisions in the Care Plan were made since 5/21/21.
There was a Nurse Practitioner progress note dated 8/15/22: Follow up for UTI and sacral osteomyelitis. Patient recently noted to have cloudy malodorous urine with complaints of pelvic floor pain. Urine studies obtained were positive for multiple organisms including E. Coli, Klebsiella pneumonia, and Proteus susceptible to ceftriaxone. Completed IM (intra-muscular injections) ceftriaxone.
Review of the Resident #90 physician orders revealed the following:
Ceftriaxone Sodium Injection Solution reconstituted 1 gm. Inject 1 gram intramuscularly one time a day for UTI for 5 days. Order date 7/26/22 at 09:00 AM.
Review of the facility provided Urinary Indwelling Catheter Management Guideline (effective on 11/28/17, no revision date) revealed:
Indwelling catheters may be associated with significant complications, including bacteremia (bacteria in the blood), febrile episodes, bladder stones, fistula formation, and erosion of the urethra, epididymitis, chronic renal inflammation and pyelonephritis. Indwelling catheters are also prone to blockage.
Medically justified indwelling catheters will require physician orders for:
-Catheter size and type
Changing indwelling catheters and drainage bags at routine or fixed intervals is not recommended. Rather, catheters and drainage bags should be changed based on clinical indications such as:
-Infection
-Obstruction
-When the closed system is compromised
Surgically Placed Supra Pubis catheters
-In the event a supra pubic catheter comes out, cover the area with a sterile bandage while obtaining supplies and consulting for orders to replace as needed.
Physician orders should reflect these recommendations. If there is a practice recommended outside of guideline standards of practice the physician must specify the risk and benefits for alternate prescribing practice routines.
Additional care practices should include (among others)
-Developing a plan of care upon admission and/ or placement that includes:
1. A review every quarterly, annually and with change in condition
2. Causal and or contributing factors
3. Associated risks including infections
4. Individualized interventions
Resident #113:
A review of Resident #113's medical record revealed an admission into the facility on 9/28/21 with diagnoses that included chronic obstructive pulmonary disease, diabetes, anxiety, stroke and pyuria (the presence of white blood cells or leukocyte esterase that exceeds a threshold and suggests a urinary tract infection (UTI)). A review of the Minimum Data Set assessment, dated 7/20/22, revealed a Brief Interview for Mental Status score of 15/15 that indicated intact cognition and needed extensive assistance from staff for many activities of daily living.
On 8/15/22 at 1:20 PM, an observation was made of Resident #113 lying in bed. The Resident was interviewed and engaged in conversation and answered questions. The Resident was asked about any types of infections and responded that she had a urinary tract infection a couple weeks ago and had gotten some antibiotics for it but was unsure if the infection had resolved. The Resident had not voiced any signs or symptoms of continued UTI but indicated she had long standing problems with recurrent UTI's.
A review of Resident #113's medical record revealed the following progress notes:
- 8/2/2022 at 23:24 (11:24 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), n/a (not available).
- 8/3/2022 at 9:57 (AM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), on order.
- 8/3/2022 at 23:11 (11:11 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), pending pharmacy delivery.
- 8/5/2022 at 23:08 (11:08 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), called pharmacy, pending pharmacy.
- 8/6/2022 at 14:18 (2:18 PM), *eMar - Medication Administration Note, Note Text: Methenamine Hippurate Oral Tablet, Give 1 tablet by mouth every 12 hours for SUPPRESSION OF RECURRENT UTI - NO STOP DATE UNTIL STOPPED BY ID (Infection Disease Specialist), pharmacy to deliver.
A review of Resident #113's Medication Administration Record, revealed an order for Methenamine Hippurate Oral Tablet [Methenamine Hippurate] Give 1 tablet by mouth every 12 hours for suppression of recurrent UTI-No stop date until stopped by ID with an order date on 8/1/22 at 1:37 PM and a discontinued date on 8/6/22 at 7:13 PM, reordered on 8/6/22 at 7:13 PM. The medication was documented as not given on 8/2/22, 9:00 PM dose; 8/5/22 9:00 AM and 9:00 PM doses; 8/5/22 9:00 PM and 8/6/22 9:00 AM doses. The medication was documented as given on 8/4/22 9:00 AM and PM dose and 8/5/22 9:00 AM dose, then not until 8/7/22 9:00 AM dose and continued to be administered twice a day. The Resident had missed six doses of the medication.
On 8/24/22 at 12:40 PM, an interview was conducted with Unit Manager N regarding Resident #113's recurrent urinary tract infections. The medical record for Resident #113 had been reviewed with the Unit Manager previously on 8/23/22 at 4:08 PM but had some unanswered questions. The Unit Manager reported the Resident had a UTI in July, the urinalysis showed gram + rods for which an antibiotic was prescribed prior to the sensitivity results back, the Resident was assessed and had no further issues with the UTI. The Unit Manager reported the Resident had seen a specialist and was ordered a prophylactic medication due to recurrent UTI's. The prophylactic medication of Methenamine Hippurate order was reviewed with the Unit Manager. The medication had not been available and not given. Order written on 8/1/22, to be started on 8/2/22, reordered on 8/6/22 with six doses not given with documented notes of pharmacy to deliver, pending pharmacy delivery, on order and n/a (not available), was reviewed with the Unit Manager. The Unit Manager had a meeting and indicated she would follow up on the medication not being available.
On 8/25/22 at 4:10 PM, an interview was conducted with Assistant Director of Nursing (ADON) W regarding Resident #113's medication prescribed for suppression of recurrent UTI's. When asked why the medication had been missed for the six doses not given, the ADON indicated she was not aware if the pharmacy was able to get the medication delivered sooner and indicated she would call pharmacy to find out. The ADON stated, They should not wait that long for a medication to arrive.
On 8/30/22, a phone call was made to the Pharmacy Representative regarding medication Methenamine Hippurate delivery to the facility, a message was left but a return phone call was not received prior to the exit of the survey.
On 8/30/22 at 1:52 PM, the ADON indicated she had called the pharmacy and that they have a drop ship where pharmacy, if aware a medication was needed and it was not in back-up supplies, the Nurse would call to have the pharmacy get the medication ready for delivery and that pharmacy should be able to deliver the medication to the facility by the next day or sooner for more critical medications. The ADON was unsure when the medication Methenamine Hippurate had been delivered to the facility, and if the medication had been given on 8/4/22 and 8/5/22, was unsure why it not available to be given again until 8/7/22.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #21:
A review of Resident #21's medical record revealed an admission into the facility on [DATE] with diagnoses that in...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #21:
A review of Resident #21's medical record revealed an admission into the facility on [DATE] with diagnoses that included end stage renal disease, chronic kidney disease stage 4, vascular dementia, anemia, and diabetes. A review of the Minimum Data Set (MDS) assessment revealed the Resident was severely impaired for cognitive skills for daily decision making and needed extensive assistance with activities of daily living. Further review of the medical record revealed the Resident went out of the facility for dialysis treatments three times a week.
A review of Resident #21's medical record revealed dialysis communication forms from 3/16/22 to 5/20/22 and one for 6/15/22. One form was not dated and lacked pre-dialysis vital signs. On 4/22/22, 4/5/22, 5/4/22, 5/11/22 and 6/15/22, the Hemodialysis Communication Form lacked assessment of dialysis site and vital signs upon the Resident's return back to the facility after receiving dialysis treatments. On 4/25/22 and 5/2/22, the Hemodialysis communication Form lacked pre and post weights, post dialysis vital signs and medication given during dialysis, the section filled out by the dialysis unit and communicated with the facility. There were no Hemodialysis Communication Forms in the medical record between 5/20/22 and 6/15/22 and no forms from after 6/15/22 to present.
A review of Resident #21's Medication Administration Record (MAR) and Treatment Administration Record (TAR) lacked documentation of an assessment of the hemodialysis dressing, site or the assessment of the bruit/thrill of the Resident's dialysis site. Further review of the MAR revealed that medication scheduled in the morning was documented as not given with the chart code of 3 that indicated absent from home. The Medications scheduled for 0900 (9:00 AM), in August 2022, not given on days 8/1/22, 8/3/22, 8/8/22, 8/10/22, 8/12/22, 8/15/22, 8/17/22 and 8/19/22 when the Resident went to dialysis included the following:
-Aspirin 81 mg (milligrams). Give 1 tablet by mouth one time a day for prevention.
-Atorvastatin 80 mg. Give 80 mg by mouth one time a day for HDL (cholesterol medication).
-Clopidogrel 75 mg. Give 1 tablet by mouth one time a day for blood clot prevention.
-Lokelma Packet 10 GM (grams). Give 1 packet by mouth one time a day for low potassium. Give on Dialysis days as well.
-Multivitamin. Give 1 tablet by mouth one time a day for supplement.
-Protonix delayed release 40 mg. Give 1 tablet by mouth one time a day for Acid Indigestion.
-Sertraline 25 mg. Give 1 tablet by mouth one time a day for Depression.
-Amlodarone 200 mg. Give 1 tablet by mouth two times a day for abnormal heart rhythm.
-Keppra 500 mg. Give 1 tablet by mouth two times a day related to other Seizures.
There was a lack of adjustments to medication schedules due to dialysis treatments and when the Resident was out at that time for treatments.
On 8/30/22 at 12:43 PM, an interview was conducted with Unit Manager, Nurse Z regarding Resident #21's dialysis communication forms. The Unit Manager reported that the top of the form was to be filled out by the Nurse before leaving for dialysis, the second section was for the Dialysis Unit to record weights, vital signs, medications given and/or any issue during dialysis, and the third section was to be filled out when the Resident returned back to the facility. The Unit Manager was asked about the lack of Hemodialysis Communication Forms in the Resident's medical record and reported that they were kept in a binder or had been sent to medical records to be uploaded in the Resident's medical record. The Unit Manager indicated she would locate the missing communication forms. When asked about the forms not completed, the Unit Manager indicated that the form should be filled out and if the second section from the dialysis unit was not filled out, the Nurse was to call the dialysis unit to get the information.
On 8/31/22 at 2:26 PM, an interview was conducted with Unit Manager, Nurse Z. The Unit Manager reported that dialysis communication forms that were located had been uploaded into the Resident's medical record, but that all the forms had not been located. The Unit Manager was asked about assessment of the Resident's shunt used for hemodialysis and indicated that it should have been done daily. Review of the orders revealed a new order to monitor the bruit and thrill daily. When asked why not assessed prior to the new order, the Unit Manager was unable to answer and stated, the ball was dropped on that and the order was not put in for that assessment. The lack of accommodation for medication administration times during the time the Resident was out for dialysis treatments were reviewed with the Unit Manager. The Unit Manager indicated that the Resident's chair time might have been changed but the medication administration times were not changed and stated, Going forward, we will check with the doctor to see if they can change the administration schedule for the medications.
Based on interview and record review, the facility failed to ensure that dialysis communication forms were complete and included pre-dialysis and post-dialysis assessments; assess the dialysis access sites and accommodate the residents' medication regimen for 2 Residents (Resident #21 and Resident #104) of 2 residents reviewed for Dialysis care, resulting in the potential for a decline in condition and the inability for a prompt response to care needs.
Findings Include:
Resident #104:
On 8/17/22 at 10:31 AM, Resident #104 was observed sitting in bed. She was asked about receiving dialysis services. She said she attends in the mornings on Tuesday, Thursday and Saturday. She was unsure of the name of the dialysis center, but said it was ok there.
A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #104 indicated an admission date of 6/13/22 with diagnoses: Chronic Kidney disease, received dialysis services, heart disease, history of a stroke, weakness, anemia, COPD and chronic pain. The MDS assessment dated [DATE] revealed the resident needed assistance with all care and had mild cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 12/15.
On 8/23/22 at 1:56 PM interviewed Unit Manager Nurse U related to the last dialysis communication form in the resident's medical record was dated 7/30/22. Resident #104 had attended dialysis 9 times since then and no dialysis communication forms were present in the medical record. Nurse U said the forms were placed in a folder at the nurses desk and then sent to medical records for upload into the record. Requested to see the documents at this time.
On 8/23/22 at 4:00 PM, reviewed the 7/30/22 dialysis form with Nurse U. The form had 3 sections to complete- the first was prior to dialysis for the facility nurse to complete/assess the resident; the 2nd was for the dialysis facility to complete and the 3rd section was post dialysis for the facility nurse to complete upon return to the facility after dialysis. The 3rd section was blank on both forms reviewed 7/30/22 and a prior form. Nurse U was asked if the facility was assessing the resident's dialysis access dressing site and resident condition upon return to ensure the dressing was intact, there was no bleeding or signs and symptoms of infection and to monitor how the resident tolerated the dialysis procedure. The unit manager said the nurses should have completed the assessments.
A review of the dialysis care plan dated 6/23/22 did not mention completion of the Dialysis communication form, or assessment post dialysis return, including assessment of the dialysis access site.
A review of the facility policy titled, Clinical Guide: Dialysis, provided Guideline for Residents Receiving Hemodialysis, Care interventions required when a resident is on hemodialysis may exceed the usual identified problems and interventions provided to residents in long-term care setting . Education surrounding the care of the unique needs of the resident on hemodialysis are also important. Communication between outpatient dialysis provider and facility should include: Written communication form with review of daily weights, any changes in condition or mood . Daily Checks of Vascular Access: Inspection of Access; Condition of skin over access, redness; Palpation of Access: Thrill + or -, heat, drainage, swelling, tenderness; Auscultation of Access- Bruit +/-, Quality/Character . Communication with the dialysis center before and after the dialysis treatment will provide the patient with consistent care . Long and short term plans of care should be communicated .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that nurses received completed yearly competencies and traini...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that nurses received completed yearly competencies and training for 6 of 6 nurses and 8 of 8 Certified Nursing Assistants reviewed for education and competencies, resulting in the nurses and nurse aides lacking the necessary skills and qualifications to adequately care for the needs of the residents.
Findings Include:
On [DATE] at 9:50 AM, during an interview with Human Resources Manager (HR) nurse and nurse aide training files including licensure, CPR, background checks, competencies, new hire and yearly training as well as 12-hour nurse aide yearly training was requested. The HR Manager said the nurse and nurse aide annual training was provided to the staff on an electronic, online system. When asked if there was hands on training and competency check-off, she said she thought nurse aides had gait belt and Hoyer lift training and would check on the others. A policy for staff education was requested.
Education was reviewed for the following nurses: L, Q, U, AO, AP, and AU. None of the facility hired nurses had clinical competencies. A review of the electronic medical record training documents revealed the nurses were not consistently assigned the same training to ensure competent care was provided to the residents.
A review of the new hire and yearly education for facility hired nurse aides AG, AH, AP, AQ, AR, AS, AT and AV revealed there were no competencies for clinical skills. The nurse aides were not all completing the same training on the electronic system.
On [DATE] at 11:50 AM, the Administrator was interviewed about the clinical staff/nurses and nurse aide education. She said there is no consistent orientation schedule, yearly mandatories or competencies, the staff are assigned classes in the electronic/online learning system. She said the only hands on component was hand hygiene; staff print out a form/ hands on checklist for hand hygiene to be observed by another staff member and PPE (Personal Protective Equipment) with a similar hands on experience observed by a coworker. When asked if the nurses completed competencies for peri-care, indwelling urinary catheters and IV's, she said there had not been. The Administrator said there had been no consistency with staff education.
During the interview with the Administrator on [DATE] at 11:50 PM, she was asked if Agency staff were provided an orientation to the facilities protocols and policies specific to the facilities practices. The Administrator said they did not receive education to the facilities processes.
No clinical competencies or policy for staff education was received prior to exit from the facility on [DATE] at 5:20 PM.
On [DATE] at 2:30 PM, during an interview with Human Resources Manager AN she was asked about training/orientation for Agency staff, she said the facility did not provide training for them but would be checking on that for the future.
The Code of Ethics for Nurses, American Nurse Association, 2001, page 14, provided, . the nurse's primary commitment is to health, well-being, and safety of the patient . the nurse is accountable to the quality of nursing care given to patients .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0727
(Tag F0727)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to ensure that a Registered Nurse was on duty for eight consecutive hours a day, seven days a week, resulting in the potential for inadequate ...
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Based on interview and record review, the facility failed to ensure that a Registered Nurse was on duty for eight consecutive hours a day, seven days a week, resulting in the potential for inadequate coordination of routine or emergent care, which could result in negative clinical outcomes affecting all 139 residents in the facility.
Findings include:
On 8/15/22 at 11:30 AM, the team requested clinical nursing schedules for the week prior to the survey beginning and the current week. They were received electronically, and most were unreadable; paper copies were requested.
On 8/18/22 at 11:30 AM, requested posted nurse staffing sheets (a document listing all nurse staff by discipline (RN, LPN or Nurse aide working in the building on each shift- posted per federal guidelines) for the past 6 months.
A review of the Daily posted staffing sheets from 3/1/22-8/26/22 identified several missing and blank forms, as well as a lack of 8 hour daily Registered Nurse (RN) coverage.
On 8/29/22 at 11:50 AM, during an interview and review with the Administrator about the nursing schedules and Posted nurse staffing, it was identified that there several days in July 2022 that did not have an RN working for at least 8 hours in a 24-hour period. On July 4th, July 8th, July 9th and July 10th, 2022. The facility did not meet the minimum 8 hours of RN coverage. The Administrator stated, I am looking to hire more agency RN's. We only have 1 RN of our own and the wound nurse who is an RN.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Staffing Information
(Tag F0732)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review the facility failed to ensure that clinical staff posting was completed daily and posted in a visible area, resulting in the inability for residents ...
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Based on observation, interview, and record review the facility failed to ensure that clinical staff posting was completed daily and posted in a visible area, resulting in the inability for residents and visitors to know what clinical staff were working on those days.
Findings Include:
On 8/18/22 at 11:30 AM, requested posted nurse staffing sheets (a document listing all nurse staff by discipline (RN, LPN or Nurse aide working in the building on each shift- posted per federal guidelines) for the past 6 months.
A review of the Daily posted staffing sheets from 3/1/22-8/26/22 identified several missing and blank forms as follows:
3/13/22 blank for nursing hours, no 3/13/22 staffing form to clarify; an April form undated possibly 4/12/22; no forms for 4/25-4/30/22; no daily posted form for 5/12/22; no staffing form for 5/12/22-; no daily posted form for 6/1/22; no posted form for 6/6/22; one June 2022 undated posted staffing form.
On 8/24/22 at 10:40 AM, Staff Scheduler AI was interviewed, and she said she was a Certified Nursing Assistant, but had only been in the role of Staff Scheduler for about a week. Reviewed with her that some of the daily posted nurse staffing sheets were missing from March, April, May and June 2022; she said she would check on that.
On 8/29/22 at 11:50 AM, during an interview with the Administrator, reviewed with her about the missing Posted staffing sheets. She said that she was newer to the facility and that occurred prior to her arrival, but there were new staff in place to correct the issues.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide pharmaceutical services for ordered medication...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide pharmaceutical services for ordered medications for two residents (Residents #69 and Resident #97) of six residents reviewed for medication regimen review, resulting in Resident #69 not receiving the antibiotic Vancomycin for infection to treat Clostridium difficile (CDiff) timely and interrupting antibiotic regimen and Resident #97 not receiving the pain medication Norco, as ordered with the potential for continued/ worsening infection, pain not under control, frustration and over all decline in health and well being.
Findings include:
Resident #69:
A review of Resident #69's medical record revealed an admission into the facility on 6/30/22, discharged on 8/15/22 and readmitted on [DATE] with diagnoses that included congestive heart failure, convulsions, epilepsy, weakness, high blood pressure, heart attack, severe protein-calorie malnutrition, and hemiplegia and hemiparesis following a stroke affecting left non-dominant side. A review of the MDS, dated [DATE], revealed the Resident did not have intact cognition and was dependent on staff for dressing, toilet use, and bathing.
On 8/15/22 at 12:29 PM, an observation was made of Resident #69 lying in bed on his back with the head of the bed slightly elevated and had a gown on. The Resident did not answer any questions, nor did he engage in conversation. The Resident had Visitor AK with him, who was seated on a chair next to the Resident's bed. The Visitor indicated he was a family member to Resident #69 and visited two to three times a week for about four hours each time around the lunch-time meal. When asked about medications, the Visitor was unsure if there were any problems with the Resident's medications.
A review of Resident #69's medical record revealed the Resident had been transferred to the hospital on 8/15/22. A Progress note dated 8/15/22 at 7:30 PM, revealed, Writer was called to the room by CENA (certified nursing assistant). Patient was non verbal and non responsive to sternum rub. Pupils non reactive to light, patient open his eyes but was not able to follow commands. Observed facile grimacing BP 90/65 hr 57 hr 98.1 BS 89, assessed oral cavity/observed food particles pocketing in the right side of patients mouth. Labored breathing observed. Writer was informed by CENA that patient brother was feeding him for lunch. Patient was transferred to (hospital name) .
The Resident admitted back into the facility on 8/27/22. A progress note, dated 8/27/22 at 8:22 PM, revealed, Patient arrived to the facility via stretcher accompanied by two EMT (emergency medical technicians) personnel . Patient placed on contact isolation for C-Diff . Patient has a PEG tube to the abdomen for nutrition . Physician contacted by writer, medications reviewed and entered in PCC (electronic medical record) .
A review of Resident #69's hospital records of the Patient Discharge Summary, revealed the Resident was to take Vancomycin (antibiotic) 125 mg by mouth every 6 hours, 10 days, with the Next Dose Due 8/27/22 Noon.
A review of Resident #69's orders revealed an order Vancomycin HCl oral capsule 125 mg (milligrams). Give 125 mg by mouth every 6 hours for CDiff (Clostridium difficile infection), with a start date on 8/28/22 at 6:00 AM. The order was discontinued on 8/28/22 and reordered on 8/28/22 to start on 8/29/22 for Vancomycin HCl 125 mg. Give 125 mg via PEG-Tube every 6 hours for CDiff for 9 days.
A review of Resident #69's Medication Administration Record (MAR) revealed an order for Vancomycin HCl oral Capsule 125 mg was not administered until 8/29/22 at 6:00 AM and then not given at 12:00 AM on 8/30/22. The Resident did not receive the Vancomycin after returning from the hospital with the order to continue the Vancomycin, missing four doses on 8/28/22, missing one dose on 8/29/22 and missing one dose on 8/30/22 for a total of six missed doses of the antibiotic Vancomycin.
On 8/29/22 at 3:38 PM, an interview was conducted with Unit Manager, LPN N regarding Resident #69's missed doses of the medication Vancomycin. When asked when orders for medication should be put into pharmacy when a Resident was admitted , the Unit Manager reported that the receiving nurse would put the orders in as soon as possible. The Unit Manager indicated that the Resident returned on a weekend and that the next shipment of medications would have come the next day and stated, 3 PM is the first delivery that the medication would have arrived from pharmacy. When asked about a delivery for medication needed sooner, the Unit Manager was unsure if the pharmacy provided the service for extra deliveries. When asked if the Resident should be waiting that long for the first dose of medication to be administered at the facility for CDiff infection, the Unit Manager stated, No. The moment they couldn't administer the first dose, then they should have notified the doctor. Review of the medical record did not reveal that the physician had been notified of the missed doses of Vancomycin.
On 8/30/22, a phone call was made to the Pharmacy Representative regarding medication delivery to the facility, a message was left but a return phone call was not received prior to the exit of the survey.
On 8/30/22 at 1:52 PM, the ADON indicated she had called the pharmacy and that they have a drop ship where pharmacy, if aware a medication was needed and it was not in back-up supplies, the Nurse would call to have the pharmacy get the medication ready for delivery and that pharmacy should be able to deliver the medication to the facility by the next day or sooner for more critical medications.
Resident #97:
A review of Resident #97's medical record, revealed an admission into the facility on 4/11/22 with diagnoses that included acute and chronic respiratory failure, chronic obstructive pulmonary disease, muscle weakness, depressive disorder, hypertensive heart disease, asthma, osteoarthritis and chronic pain. A review of the Minimum Data Set (MDS) assessment, dated 7/15/22 revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, that indicated intact cognition and the Resident needed supervision with Activities of Daily Living (ADL) that included bed mobility, transfers, walking, dressing, toilet use and personal hygiene.
On 8/16/22 at 11:24 AM, an observation was made of Resident #97 dressed and lying in bed. An interview was conducted with the Resident. When asked about pain and pain management, the Resident indicated he had problems with pain in his back, shoulders, pretty much all over. The Resident reported having scheduled pain medication. The Resident complained that he did not always get his medication for pain and reported that the medication runs out and the nurses don't order the medication and he misses a couple doses until pharmacy can deliver the medication. The Resident indicated that it had happened more than once and that it caused problems with his pain control.
A review of Resident #97's MAR revealed an order for Norco Oral Tablet 5-325 mg (milligram). Give 1 tablet by mouth every 6 hours for pain, scheduled to be administered at 0000 (12:00 AM), 0600 (6:00 AM), 1200 (12:00 PM) and 1800 (6:00 PM), dated 6/28/22 and discontinued on 8/11/22. The medication was documented as not given on 8/5/22 at 1800 and 8/6/22 at 0000. An order for Norco Oral Tablet 7.5-325 mg (milligram). Give 1 tablet by mouth every 6 hours for pain, scheduled to be administered at 0000 (12:00 AM), 0600 (6:00 AM), 1200 (12:00 PM) and 1800 (6:00 PM), dated 8/10/22 and documented as not given on 8/20/22 at 1800. The following progress notes revealed the following:
-Dated 8/5/22 at 11:46 PM, Norco Oral Tablet 5-325 mg. Give 1 tablet by mouth every 6 hours for pain. Pending pharmacy delivery.
-Dated 8/6/22 at 5:01 AM, Norco Oral Tablet 5-325 mg. Give 1 tablet by mouth every 6 hours for pain. Reordered, pending pharmacy delivery.
-Dated 8/20/22 at 6:27 PM, .Norco Oral Tablet 7.5-325 mg. Give 1 tablet by mouth every 6 hours for pain. Pharmacy called stated they will deliver on next delivery.
On 8/25/22 at 3:30 PM, Nurse AM was interviewed regarding Resident #97's reordering of Norco medication. The Nurse indicated that if the Norco medication had not been reordered and there was no Norco available for the Resident, the Nurse was to call to update the script, fax over the C2 form and get authorization for the back-up medication. A list of back-up medication for narcotics included Norco 5mg/325mg and Norco 7.5mg/325mg available. The Nurse indicated that the Resident did not need to go without the medication if the medication was available in the back-up box that was located in the medication cart in the locked narcotic box. When asked how much time it would take to get the C2 form and authorization, the Nurse indicated that the Nurse Practitioner could authorize or call the physician and they send it to pharmacy and call to get the authorization number.
On 8/25/22 at 3:47 PM, an interview was conducted with the Assistant Director of Nursing (ADON) M regarding Resident #97's missed doses of Norco pain medication. The Norco available in the back-up narcotic box was reviewed with the ADON. The ADON indicated that the Nurse was not utilizing the back-up medications and stated, We have the process in place. They should be using it.
A review of facility policy titled Medication Orders, IB1: Non-Controlled Medication Order Documentation, revised 1/2018 revealed, Policy: Medications are administered only upon the clear, complete, and signed order of a person lawfully authorized to prescribe . D. The prescriber is contacted by nursing for direction when delivery of a medication will be delayed, or the medication is not or will not be available . F. Scheduling New medication Orders on the Medication Administration Record [MAR] 1) Non-emergency Medication order. a. The first dose of medication is scheduled to be given after the next regularly scheduled pharmacy delivery to the facility .
A review of facility policy titled Medication Orders, IB2: Controlled Substance Prescriptions, revised 1/2018, revealed, .F. The prescriber is contacted for direction when delivery of a medication will be delayed, or the medication is not or will not be available . I. Refill Requests for CIII-CV, and Partial Fill Requests for CII: 1) Additional supplies of controlled drugs are ordered by the facility from the provider pharmacy. 2) Re-orders for controlled substances should be made allowing for appropriate time for the pharmacy to obtain the prescription and to assure an adequate supply is on hand .
A review of the facility policy titled, Guideline for Antibiotic Stewardship, dated 10/2/19, revealed, Purpose: Antibiotics will be prescribed and administered to residents under the guidance of the facility's Antibiotic Stewardship Program and in accordance with CDC recommendations . Policy Interpretation and Implementation. 1. The purpose of our Antibiotic Stewardship Program is to take actions that will improve antibiotic use in order to reduce adverse events, prevent emergence of resistance, while leading to better outcomes for our residents. 2. Orientation, training, and education of staff will emphasize the importance of antibiotic stewardship and will include how inappropriate use of antibiotics affects individual residents and the overall community . 7. Antibiotic agents will be available, per facility and pharmacy approval, for off hours accessibility to ensure availability is not a barrier to use of preferred agents. An inventory will be maintained to communicate emergency medications available in the event of off hour orders received .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that adequate monitoring was performed with the use of an ant...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that adequate monitoring was performed with the use of an antipsychotic medication for 1 resident (Resident #120) of 5 residents reviewed for unnecessary medications, resulting in the potential for unidentified adverse effects and receipt of an unnecessary medication.
Findings Include:
Resident #120:
On 8/16/22 at 11:58 AM, Resident #120 was observed lying in her bed, watching TV. When asked about her medications, she said she used to take Invega (an antipsychotic medication). She said she wasn't sure what medications she was taking now.
A record review of the Face Sheet and Minimum Data Set (MDS) assessment indicated Resident #120 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses: Schizophrenia, thyroid disorder, history of psychosis. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status score of 15/15.
A review of the physician orders on 8/22/22 provided the following:
Olanzapine (antipsychotic medication) tablet 5 mg, Give 1 tablet by mouth at bedtime for psychotic disorder related to Schizophrenia, order date 1/1/2022.
Haloperidol (antipsychotic medication) tablet 2 mg Give 1 tablet by mouth two times a day related to Schizophrenia, order date 1/1/2022.
Haloperidol tablet 1 mg, Give 1 tablet by mouth two times a day related to Schizophrenia, order date 1/1/2022.
Valproic Acid Solution (anticonvulsant medication for seizures and bipolar/mood disorder), Give 500 mg by mouth two times a day related to Schizophrenia, order date 1/1/2022.
There was no physician order for monitoring of side effects or adverse effects of the antipsychotic and psychotropic medications.
A review of the Medication Administration Record and Treatment Administration Record (MARTAR) for August 2022, did not identify documentation of monitoring for side effects or adverse effects from the antipsychotic and psychotropic medications.
A review of the progress notes for August 2022 did not reveal any documentation of monitoring for side effects or adverse effects of the antipsychotic or psychotropic medications.
A review of the Care Plans for Resident #120 provided the following:
Uses Olanzapine and Haldol r/t schizophrenia, date initiated 7/15/2020 with Interventions: Monitor/document/report prn (as needed) any adverse reactions of Psychotropic medications . date initiated 7/15/2020. There was no routine monitoring for side effects or adverse effects in the medical record.
A review of the progress notes, assessments and miscellaneous documents did not locate a consent for use of the psychotropic medications.
On 8/23/22 at 1:15 PM, during an interview with Social Worker M, he was asked about documentation of monitoring for the antipsychotic and psychotropic medications, consents for use, and gradual dose reductions. He said he would need to investigate.
On 8/23/22 at 3:50 PM, the Social Worker M was interviewed again; he provided documents from a Psychiatric Services group that showed a summary of several residents on one document. It said a gradual dose reduction was not needed for a group of the residents on the list; There were no specifics or explanations. The information was not in Resident's #120 medical record. He also showed a generic consent for psychiatric services with no medications listed by name or type. The resident signed it.
A review of the facility policy titled, Psychotropic Medication Management, effective date 11/28/2017 provided, . Resident's prescribed psychoactive medications will receive adequate monitoring and will have gradual dose reductions attempted, unless clinically contraindicated . informed consent including effects and potential side effects will be obtained from resident and/or resident representative for each psychoactive medication . Appropriate monitoring for mood/behavior/sleep, along with monitoring for side effects and medication efficacy will be reviewed and or initiated . Care plan will be initiated or revised to reflect pharmacological and individualized non-pharmacological interventions along with monitoring for efficacy. Care plan will also include monitoring for drug specific side effects . Adverse Consequence Procedure: Residents on psychoactive medications are monitored daily for adverse consequences .
Further review of the physician orders for Resident #120 indicated a new order dated 8/23/22: Resident specific targeted behaviors . Every shift for Behaviors .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility 1) Failed to develop, and effectively implement appropriate actions to correct identified quality of care deficiencies; and 2) Failed to sustain a sy...
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Based on interview and record review, the facility 1) Failed to develop, and effectively implement appropriate actions to correct identified quality of care deficiencies; and 2) Failed to sustain a system to ensure corrective measures related to effective communication between nursing staff and administration in emergency staffing-related situations had been monitored, evaluated, and were effective as evidenced by repeated deficiencies in nursing coverage that led to neglect of residents by not providing them with necessary services and treatments.
Findings include:
The facility's QAPI committee failed to timely correct and effectively implement measures to prevent neglect of the residents from occurring after identifying a quality of care deficiency as evidenced by failure to administer medications, perform treatments, and complete assessments for 32 of 35 residents reviewed on the 7:00 PM to 7:00 AM shift on 08/16/22, just 14 days after the first occurrence of similar incident on 08/02/22 when 38 of 39 reviewed residents did not receive prescribed medications, assessments and treatments. This was identified as Immediate Jeopardy situation which caused psycho-social distress for total of 70 residents who were worried about their missed medications (including Insulin's, cardiac, antihypertensive, and anti-seizure), treatments and not having an assigned nurse available for their basic or emergent needs.
During the interview with Administrator on 08/31/22 at 01:27 PM, she stated that the Quality Assurance (QA) Committee met monthly and quarterly in person with the Medical Director, Administrator, DON (Director of Nursing), all departments' heads, unit nurse managers, and Pharmacist. Administrator indicated that facility had comprehensive, data driven QAPI program that was focusing on quality of residents' care and monitoring indicators of the outcomes of care. She said that approach was multidisciplinary and differentiated between all facility departments regarding implementation of appropriate plans of action and audits. When questioned if facility identified issues that subsequently lead to quality of care deficiencies on 08/02/22, she answered yes. Committee addressed the issues and put in place necessary corrections. When asked how effective implemented corrections were since the similar deficiencies in practice happened on 08/16/22 (14 days later). She indicated that plan of correction that was put in place did not work well and was not effective to prevent the incident from re-occurring. Also, she stated that QAPI program overall needs a revision. Administrator said that facility is working on a new approach in quality assessment and assurance activities, including implementation of appropriate plans of correction that would be more efficient and comprehensive.
QAPI program Plan and Policy was requested during entrance conference on 08/15/22 and again during QA discussion on 08/31/22. It was not provided by the facility by the time of the survey exit conference.
Review of the facility's Facility Assessment Tool dated 6/07/22 revealed, in Part 2: Services and Care We Offer Based on our Residents' Needs
Provide person-centered/directed care: Identify hazards and risks for residents.
Offer and assist resident and family caregivers to be involved in person-centered care planning and advance care planning.
Based on an article from AANAC (American Association of Nurse Assessment Coordination) published on 07/10/13, revealed under QAPI .A QAPI program must be ongoing and comprehensive, dealing with the full range of services offered by the facility, including the full range of departments. When fully implemented, the QAPI program should address all systems of care and management practices, and should always include clinical care, quality of life, and resident choice. It aims for safety and high quality with all clinical interventions while emphasizing autonomy and choice in daily life for residents (or resident's agents). It utilizes the best available evidence to define and measure goals. Nursing homes will have in place a written QAPI plan adhering to these principles . https://www.aanac.org/Information/LTC-Leader-Newsletter/post/qapi-not-too-early-to-begin/2013-07-10
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0574
(Tag F0574)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, the facility failed to inform/educate 14 out of 14 residents, who attended the Confidential Group meeting, about the location of the contact informa...
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Based on observation, interview, and record review, the facility failed to inform/educate 14 out of 14 residents, who attended the Confidential Group meeting, about the location of the contact information for the Ombudsman and the State Agency, how to contact the Ombudsman or the State Agency, the right to contact the Ombudsman or the State Agency, and the location of phone numbers for the advocate Agencies for residents, families, and visitors, resulting in residents, families, and visitors to be uniformed on how to contact and file a formal grievance with the Agencies, the right to contact the Agencies and the suppression of Residents' Rights while residing in the facility.
Findings include:
Review of Policy 'Resident Rights' dated as revised 11/28/2017, documented under
Purpose: It is the practice of this facility to provide for an environment in which residents may exercise their rights, each day. Our residents have certain rights and protections under Federal law.
Our facility meets and provides these rights through care and related services at all times .
Under Guidelines: Our residents have certain rights and protections under Federal law that help ensure appropriate care and services are provided. Our facility will provide residents with a written description of their legal rights .The right to communicate with Federal, State, or local officials, including surveyors and the State Long Term Care Ombudsman without interference from the facility. The right to communicate with individuals and entities within and external to the facility .
During a Confidential Group meeting conducted in the facility on 8/16/22 at 10:30 AM, 14 out of 14 residents verbalized they were not informed on how to contact the Advocate Agencies (Ombudsman and State) or that they had the right to contact these Agencies.
All 14 residents stated they had not been informed of that information, as no one had ever discussed that with them, and were in agreement that they were being denied valuable information and thought that their rights were violated.
Several residents verbalized that their families were not provided that information as well, and indicated It would be good information to know.
One resident indicated they thought that Activities were supposed to go over their rights and that information, but had not had that discussion.
All 14 residents indicated being unhappy about not being informed of their right to contact the State and/or Ombudsman.
All 14 residents verbalized that they did not know what the Ombudsman was, and indicated no knowledge of the location of the contact information (phone numbers).
One resident said they would have made several phone calls to the Ombudsman had they known that information, because when they tried to file a grievance, staff want to know why. I don't feel comfortable telling staff what my issue is if they are the ones I want to file a grievance about.
Several residents indicated that staff don't wear badges/ identification most of the time, and will not always tell you their name. Half of the time, we do not know who is taking care of us.
Several residents voiced concerns with staff being on their cell phones during care, or being rude to them and/or having attitudes.
Several residents voiced many concerns related to cold food, not enough help/staff.
All 14 residents complained about long call light response times ranging from 30 minutes to hours. One resident verbalized that there had been no nurse on the night shift (7 PM to 7 AM) a couple of times. It is like a Ghost town on some nights, if you are looking for staff to help you. We did not get medications on time those nights, or at all. We are not always given our snacks. The staff will give the snacks to their friends, treatments don't get done and various other things are not being done. They are not giving us good care here. Like I said, I would have made many calls to the Ombudsman or the State already.
All 14 residents voiced concerns about not being cleaned up properly, not receiving showers, too much Agency staff, and cold meals, being left wet.
Two diabetic resident indicated they do not consistently receive their nightly snacks.
On 8/16/22 at 11:30 AM, an interview was conducted with Activity Director B, related to the contact information for the Ombudsman and State Agency. Staff B verbalized she was not sure of that information and would have to look into it.
On 8/16/22, Staff B returned with some information. Surveyor and Staff B went to look for the information.
On the first floor, behind the weight scale, was the posting of the Ombudsman information, located on the wall. Staff B was asked if that was accessible and readable to residents who wanted to get that information and verbalized, No, not really unless staff helps the residents up on the scale to get close to the board, otherwise, no. Staff B and Surveyor located the State Agency complaint phone number which was located in the main Lobby behind the screening station and hand sanitizing machine.
Staff B was asked who was supposed to discuss that information with the residents and verbalized she was supposed. Staff B was asked if she covered that information and said No, I dropped the ball. I was supposed to cover the information with the residents, but I have not done it. I will in the next Council meeting.
Review of Resident Council Minutes from January 20th, 2022, through July 2022, was provided by the facility for review, some of the concerns documented by the facility from residents in attendance are:
January 20th, 2022--
-(Resident by name)- not getting showers on shower days.
-aides are very rude.
-wounds not being changed.
-Residents want better food from dietary.
February 17th, 2022--
-Residents want hot meals.
-Aides are rude and won't warm up her food.
-Agency Aides are horrible and say they don't work here, so they don't have to do things the facility aides do.
-Resident (gave name) had call light on. Aides came in and said shut the call light off. Tell him I am not your aid and don't help.
-asked to see the DON for five weeks. Still have not seen her.
-Aid sits at the nurse station while call lights are on, then answers the call light with an attitude.
-Resident (gave name) leaves his tray (Meal) on his table without waking him up to let him know the tray is there.
-Residents want Agency out and more facility Aides.
-Resident concerned about food being cold.
March 25th, 2022--
-Resident (gave name) med's are not being available and given on time. Nurse told resident med's were not there.
-asked for ice, waited 30 minutes before turning the light on. Went to nursing desk. Aides were sitting at the desk. Aid said she was getting ice. Waited 15 more minutes. Aides get mad when turn the light on.
-Aides talking loud in halls, and cussing.
-Aides are on their phones with an ear piece while giving care.
-Resident concerned about food being cold and not coming in a timely fashion.
April 21, 2022--
-Aides still on phone while giving care.
-Resident goes weeks with out a shower.
-day shift does not pass water or give showers.
-not getting med's on time.
-call light turned off without assisting.
-food cold 90 percent of time.
-Resident afraid to express concerns due to retaliation from staff.
-Aides do not assist in the afternoons.
-meals continue to end up wrong.
-Runs out of food.
-By the time meals arrive, workers say oven is off or food has been thrown out. Every meal has something wrong.
-Staffing issues-No Nurse, or Nurse to patient ratio not safe.
-med's not given.
May 19, 2022--
-Aides still on phones.
-still an issue with Aides not waking resident up for breakfast, lunch, or dinner.
-still not receiving showers.
-Agency Aides are very rude. Talk disrespectful on afternoon shifts. Does not answer call lights.
-medication not given on time.
-days not passing water or giving showers.
-Aides not getting resident (gave name) on Sundays for Bingo.
-food cold 90 percent of time.
-Resident (gave name) spends 175.00 on outside food for meals. Food looks like slop .
-Rehab director is not thorough and did not follow up about brace for her leg (gave name).
June 24, 2022--
-Aid left her in the bathroom for an hour. Have to make own bed, because Aid won't make it up all day.
-Aid doesn't ask if she needs help. Has had only one shower since she got admitted .
-All residents agreed Aides are on their phones while caring for them.
-Resident say they only get changed once a shift.
-Resident (gave name) said still has not received leg brace since 4/3/2022.
-Resident afraid to complain for fear of retaliation. Aids not getting her up daily, not passing water, don't answer call lights.
July 21, 2022--
-Aides not passing ice water.
-Residents not receiving showers on shower days.
-Sheets don't get changed.
-Aides talking on phones while doing patient care.
-Aides don't change the linen, so she does it herself. (gave residents name).
-Resident has not had a shower since she has been here for months.
-Food lids taken off the food before it gets to the room so food is cold.
-Resident (Gave name) said that Aides do not wake her up for meals, so food is cold. Her room mate stays on the Call Light so they don't answer this resident's call light.
(These documented concerns from Resident Council during the 6 month period above were not the only documented concerns, but were in alignment with what the current Confidential Group meeting Resident's verbalized as ongoing concerns. There were additional documented concerns not listed above. The Confidential Group was not provided the Advocate Agencies contact information or informed that they had the right to contact the Agencies as to be able to file formal grievances related to any of the documented concerns as listed above, and indicated their Rights were suppressed.)
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #74:
On 08/16/22 at 10:00 AM, Resident #74 was observed lying in bed in her room. She was awake, did not have concerns ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #74:
On 08/16/22 at 10:00 AM, Resident #74 was observed lying in bed in her room. She was awake, did not have concerns with her care, and answered questions appropriately.
A record review of the Face Sheet and MDS assessment indicated that Resident #74 was originally admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: presence of artificial left knee joint, hypertension, anemia, muscle weakness, difficulty walking, pain in left knee, infection and inflammatory reaction due to internal left knee prosthesis, vascular access device, and current use of antibiotics (intravenously). The MDS assessment dated [DATE] indicated Resident #74 had full cognitive abilities and needed limited assistance with care.
On 08/17/22 at 02:49 PM review of the Resident #74 electronic medical record (EMR) revealed a Full Code status. Review of signed consents by Resident #74 had a DNR (Do not resuscitate) document signed by the resident on 7/8/22.
On 08/22/22 at 10:59 AM the Social Worker M was interviewed. He indicated that he is not sure what happened with DNR status not being updated in resident's record and said he will find out the reason.
On 08/22/22 at 02:48 PM Social worker M confirmed that consent for DNR was signed with Resident #74 on admission, however it was not appropriately recorded in EMR.
Resident #75:
On 08/16/22 at 10:10 AM, Resident #75 was observed in her bed sleeping.
On 08/17/22 at 10:45 AM Resident #75 was observed lying in bed in her room. She was awake and answered questions appropriately.
A record review of the Face Sheet and MDS assessment indicated the Resident #75 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: dysphasia (difficulty swallowing) following nontraumatic intracerebral hemorrhage (stroke), pulmonary embolism (blockage of artery in lungs by a blood clot), chronic systolic (congestive) heart failure, hypertension, tracheostomy, Type 2 Diabetes Mellitus, dependence on supplemental oxygen, gastrostomy. The MDS assessment dated [DATE] indicated Resident #75 had mildly impaired cognitive abilities, with BIMS score 13/15, and needed extensive assistance with daily care, transfers, and toileting.
On 08/17/22 at 02:50 PM review of the Resident #75 electronic medical record (EMR) revealed a Full Code status. Review of signed consents by Resident #74 had a DNR (Do not resuscitate) document signed by the Resident on 7/16/21. No consent for code status was updated in 2022.
Review of Resident #75 physician orders revealed the following order:
Full Code, no direction specified, revised on 4/8/21.
On 08/22/22 at 10:57 AM the Social Worker M was interviewed. He could not find a Code status consent signed by Resident #75 for 2022. He indicated that he will find out more information about it.
Later, on 08/22/22 at 02:46 PM Social worker M confirmed that consent for DNR was signed with Resident #75 on 7/16/21 and it was not updated for current 2022 year yet. Resident #45's DNR status was not recorded in EMR, and a physician order was not changed from Full Code to DNR after resident signed a consent on 7/16/21. Social worker M provided a new signed consent form for DNR status dated 8/22/22 and showed that resident's code status was updated in EMR, as well as there was a new physician order.
Resident #344:
On 08/16/22 at 11:24 AM Resident #344 was observed eating lunch in his room. He was pleasant and answered questions appropriately.
A record review of the Face Sheet and MDS assessment indicated that Resident #344 was admitted to the facility on [DATE] with diagnoses: rhabdomyolysis (a breakdown of muscle tissue that releases a damaging protein into the blood), muscle weakness, and Parkinson's disease. The MDS assessment dated [DATE] indicated Resident #344 had full cognitive abilities with a BIMS score of 15/15 and needed limited assistance with toileting, care, and transfers.
On 08/17/22 at 03:46 PM review of the Resident #344 electronic medical record (EMR) revealed a Full Code status. Review of signed consents by Resident #344 had a DNR (Do not resuscitate) document signed on 8/9/22.
On 08/22/22 at 11:30 AM the Social Worker M was interviewed. He indicated that he is not sure what happened. He said he will investigate.
Later, on 08/22/22 at 02:48 PM Social worker M confirmed that consent for DNR status was signed with Resident #344 on admission, however it was not updated in EMR.
Resident #100:
A review of Resident #100 medical record revealed an admission into the facility on 1/20/22 with diagnoses that included atrial fibrillation, malnutrition, heart failure, difficulty walking and repeated falls. A review of the Minimum Data Set (MDS) assessment revealed intact cognition and the Resident needed extensive assistance with bed mobility, transfers, dressing, toilet use and personal hygiene. The Resident had a Power of Attorney (POA).
A review of Resident #100's orders, revealed an active order dated 1/21/22 for Full Code, No directions specified for order. The Resident's medical record documented the Code Status: Full Code.
Further review of the medical record revealed a Code Status Form that documented, In the event I, (Resident #100's name), experience a pulseless, cardiopulmonary arrest, [witnessed or unwitnessed], I request the following: (check marked) Do Not Resuscitate-[No Code] . (circled) DNR Do not attempt resuscitation . signed by the Resident's POA on 1/24/2022 and witnessed by two other signatures.
On 8/22/22 at 11:37 AM, an interview was conducted with Social Services Director (SSD) M regarding Resident #100's code status. Resident #100's medical record of the ordered Full Code and the signed form for Do Not Resuscitate was reviewed with the SSD. When asked about the discrepancy, the SSD indicated that there was a signed DNR form, but the order was not put in. The Code Status form was dated 1/24/22 and the SSD was asked when code status was to be reviewed. The SSD indicated the code status was to be reviewed on admission and at care conferences. The SSD reviewed Resident #100's medical record but was unable to locate documentation of a care conference and indicated a Social Worker talked to the POA on 2/24/22 but the documentation did not indicate code status was discussed. When asked if there was care conferences completed for Resident #100, the SSD indicated they would have had a care conference and reported they were to document every time they had a care conference. The SSD indicated he would correct the code status error.
Resident #292:
A review of Resident #292's medical record revealed an admission into the facility on 8/11/22 with diagnoses that included respiratory failure, cerebral infarction (stroke) pulmonary embolism, pneumonia, Covid-19, muscle weakness, difficulty walking and aphasia. A review of the MDS revealed the Resident was cognitively intact and needed extensive assistance with bed mobility, transfers, toilet use and personal hygiene.
Further review of Resident #292's medical record, on 8/17/22, of Resident information displayed that included Allergies, Code Status, Diagnosis, admission dates and Medical Record number, listed Code Status as blank with no directive to the Resident's preference of code status. A review of the miscellaneous documents revealed no signed consent form for the Resident's preference for code status. A review of the orders in Resident #292's medical record revealed no order for code status.
On 8/22/22 at 11:29 AM, an interview was conducted with the Social Services Director M regarding Resident #292's lack of code status in the medical record from admission on [DATE] until 8/20/22 with the order for a full code was established. The SSD indicated a Social Worker had met with the Resident and had the form signed. A review of Resident #292's progress notes in the medical record with the SSD revealed the Social Worker and the team had a conference on 8/11/22 but did not indicate that code status had been established. The SSD indicated that everyone was automatically a full code until the order for a DNR or otherwise. The SSD indicated the paperwork had not been put into the medical record. When asked if there should be an order for code status, the SSD stated, Yes, and indicated code status should be addressed on admission or within 48 hours with the first care conference.
Based on interview and record review, the facility failed to ensure that Code Status was assessed, documented and accessible in the medical record, prior to obtaining a physician's order for Code Status, for 7 residents (Resident #74, Resident #75, Resident #100, Resident #120, Resident #141, Resident #292, Resident #344) of 7 residents reviewed for Advance Directives, resulting in the potential for the residents' lack of informed knowledge related to options for code status and miscommunication of code status which could lead to a lack of appropriate interventions for care.
Findings Include:
Resident #120:
On 8/16/22 at 11:58 AM, Resident #120 was observed lying in her bed, watching TV. She readily conversed, asked and answered questions.
A record review of the Face Sheet and Minimum Data Set (MDS) assessment indicated Resident #120 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses: Schizophrenia, thyroid disorder, history of psychosis. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status score of 15/15.
A review of a facility policy titled, Advance Directives and Care Planning Guidelines, effective date 11/28/2017 provided, Guideline Purpose: It is the practice of the facility to establish, implement and maintain written guidelines for advance directives. The resident has the right and the facility will assist the resident to formulate an advance directive at their option . The Resident has the right to accept, request, refuse and/or discontinue medical or surgical treatment and to participate in or refuse to participate in experimental research . and to formulate an advance directive . Resident choices will be incorporated into treatment, care and services . All advance directive document copies will be obtained and located within the medical record .
A record review on 8/17/22 at 3:18 PM, identified a document titled, Code Status Elective Form. The document revealed, In the Event I, (Resident #120) experience a pulseless, cardiopulmonary arrest (witnessed or unwitnessed), I request the following: (Check the appropriate Choice): Full Resuscitation- (Full Code). This option had a handwritten check mark next to it.
The document further indicated, I have been provided the opportunity to ask questions with a licensed health professional and primary care physician and have made my decision as indicated above. I understand I may revoke the above at any time, in writing.
Beneath the above information, someone wrote Resident refused to sign and dated it 10/8/21. There was no explanation for why the resident refused, if the options were reviewed with the resident or clarification if the resident provided a verbal request to be a Full Code.
A review of the Face Sheet for Resident #120 indicated Full Code, undated.
A review of the physician orders revealed, Full code: No directions specified, dated 1/6/2022.
On 8/23/22 at 1:25 PM, Social Worker M was interviewed about the lack of explanation related to Resident #120's refusal to sign the Code Status form. Reviewed with the Social Worker that the 2021 forms were not clear if those were the resident's wishes. He said he would look into it.
On 8/23/22 at 3:40 PM, the Social Worker M was interviewed about Resident #120's Code Status form and provided new documents that showed he had reassessed Resident #120 for Advance directive wishes. She chose to be a full code and additional Advance directive choices and signed both documents 8/23/22.
Resident #141:
On 8/16/15 at 1:56 PM, Resident #141 was observed lying in bed in his room. He was awake and answered questions appropriately.
A record review of the Face Sheet and MDS assessment indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Heart disease, COPD, hypertension, chronic kidney disease, history of a stroke, muscle wasting, pressure ulcers right and left hips and dysphagia. The MDS assessments dated 4/25/22 and 7/25/22 each indicated the resident needed assistance with care and had full cognitive abilities with a BIMS score of 15/15.
8/16/22 at 2:25 PM, a review of the Face Sheet for Resident #141 indicated DNR (Do not resuscitate).
A record review of a document titled, Advance Directives. The document revealed, The undersigned Resident, or his/her legal guardian, DPOA or Patient Advocate, requests Honor the following Advance Directives . The undersigned acknowledges that any refusal of treatment or treatment limitation directed below could result in the Resident's death . No, was checked for Hospitalization; Yes, was checked for Tube Feedings; No, was checked for IV Therapy; Yes, was checked for Antibiotic Therapy; Yes, was checked for Other. There was no clarification for what Other meant. Someone wrote in handwriting Pt is unable to sign. It was undated. A witness signature was dated 2/24/21. There was no clarification if the resident had verbalized his wishes. There was no further documentation. The box under Annual Review was blank. Someone wrote at the bottom of the document. readmitted on [DATE].
On 8/23/22 at 1:12 PM, interviewed Social Worker M about the unsigned Advance Directive form for Resident #141; he said he will investigate.
On 8/23/22 at 3:51 PM the Social Worker M was interviewed, he said he reassessed Resident #141 and he chose to be a full code. The Social Worker said the resident now has a guardian. The document was faxed to the guardian for signature of the resident's wishes. The guardian signed the document and the doctor signed also. All of the boxes on the form were checked Yes and Other specified Full Code.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to review and revise care plans with residents' changes, ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to review and revise care plans with residents' changes, to ensure interventions necessary for care and services were provided for 5 residents (Resident #90, Resident #104, Resident #115, Resident #117 and Resident #141) of 34 residents reviewed for care plans, resulting in the potential for unmet care needs.
Findings Include:
Resident #90:
On 08/15/22 at 12:21 PM Resident #90 was interviewed in his room. During room observation oxygen mask with tubing was observed under the bed on the floor with no cover or plastic bag. Oxygen tubing was dated 8/11/22 and was connected to the oxygen concentrator. When asked if resident using his oxygen and mask, he stated that he does use it.
According to admission face sheet, Resident #90 was a [AGE] year-old male, admitted to the facility on [DATE], with diagnoses that included: Acute systolic (congestive) heart failure, Acute respiratory failure with hypoxia, shortness of breath, Chronic obstructive pulmonary disease (COPD), Dependence on supplemental oxygen, Peripheral vascular disease, Atrial Fibrillation, Myocardial infarction (heart attack), Chronic kidney disease, Type 2 Diabetes Mellitus, neuromuscular dysfunction of the bladder, muscle weakness, Hypertension, Cerebral infarction (stroke). According to Minimum Data Set (MDS) dated [DATE], Resident #90 was scored 15/15 on the Cognition Assessment, indicating no cognition impairment or memory problem. According to the MDS, Resident #90 required two staff assistance with bed mobility, care, and toileting.
On 08/23/22 at 03:20 PM review of the Resident #90 Care Plan revealed the following:
Focus: Resident has oxygen therapy r/t (related to) respiratory failure, COPD (initiated 2/11/21)
Goal: Resident will have no s/sx (signs and symptoms) of poor oxygen absorption through the review date (initiated 2/11/21)
Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color (initiated 2/11/22).
There was an intervention noted in Congestive Heart Failure Focus part of Care Plan: Oxygen settings O2 via nasal prongs at 4L around clock (initiated 5/20/21).
Resident #90's Care Plan did not have any updates since 5/20/21 indicating resident centered interventions for maintaining O2 saturation at specific levels, rate of O2 administration, indications how resident uses oxygen (continuously or as needed).
Resident #115:
On 08/16/22 at 01:30 PM Resident #115 was observed in her room sitting on a side of the bed. She had oxygen tubing on. It was connected to the oxygen concentrator and was not dated.
On 08/17/22 at 10:37 AM Resident #115 was observed up in a chair in her room. Nasal cannula was noted off her face, around the left side of her neck. O2 tubing was coiled on the floor behind the resident. Tubing was connected to the oxygen concentrator and was not dated.
According to admission face sheet, Resident #115 was a [AGE] year-old female, admitted to the facility on [DATE], with diagnoses that included: Acute respiratory failure with hypercapnia (elevated levels of carbon dioxide in the blood), Mild hypoxic ischemic encephalopathy (damage to the brain and spinal cord cells from inadequate oxygen), Chronic obstructive pulmonary disease, dyspnea (shortness of breath), Acute kidney failure, Type 2 Diabetes Mellitus, muscle weakness, Thoracic aortic aneurysm. According to Minimum Data Set (MDS) dated [DATE], Resident #115 was scored 10/15 on the Cognition Assessment, indicating moderate cognition impairment and memory problem. According to the MDS, Resident #115 required one staff assistance with bed mobility, care, and toileting, and two persons assist with transfers.
On 08/23/22 at 11:32 AM review of electronic medical records (EMR) for Resident #115 revealed following documented in resident's Care Plan:
Focus: Resident has altered respiratory status or difficulty breathing (initiated on 5/30/22)
Goal: Resident will maintain normal breathing pattern as evidenced by normal respirations, normal skin color, and regular respiratory rate/patter through the review date (initiated on 5/30/22)
Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color changes to blue/grey (initiated 5/30/22).
Care Plan for Resident #115 was not updated with interventions regarding use of supplemental or continuous oxygen therapy per provider orders. No interventions for tubing dating/changes per order, safety with O2 therapy, or resident education were found included in her Care Plan.
Resident #104:
On 8/17/22 at 10:31 AM, Resident #104 was observed sitting in bed. She was asked about receiving dialysis services. She said she attends in the mornings on Tuesday, Thursday and Saturday. She was unsure of the name of the dialysis center, but said it was ok.
A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #104 indicated an admission date of 6/13/22 with diagnoses: Chronic Kidney disease, heart disease, history of a stroke, weakness, anemia, COPD and chronic pain. The MDS assessment dated [DATE] revealed the resident needed assistance with all care and had mild cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 12/15.
On 8/23/22 at 4:00 PM, reviewed the 7/30/22 dialysis form with Nurse U. The form had 3 sections to complete- the first was prior to dialysis for the facility nurse to complete/assess the resident; the 2nd was for the dialysis facility to complete and the 3rd section was post dialysis for the facility nurse to complete upon return to the facility after dialysis. The 3rd section was blank on both forms reviewed 7/30/22 and a prior form. The unit manager said the nurses should have completed the assessments.
A review of the dialysis care plan dated 6/23/22 did not mention completion of the Dialysis communication form, or assessment post dialysis return, including assessment of the dialysis access site to ensure Resident #104 received the necessary care and services.
Resident #117:
A review of the Face Sheet and MDS assessment indicated Resident #117 was admitted to the facility on [DATE] with diagnoses: Recent fall with left femur fracture, COPD, diabetes, Bipolar disorder, Depression, history of mini-strokes, hypertension and weakness. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15.
A record review revealed Resident #117 was discharged from the facility on 8/9/22 due to problems with the indwelling Foley catheter, pain and an electrolyte imbalance. Labs were drawn 7/29/22 with results on 8/1/2: high potassium 5.4, WBC 13.84.
A review of the physician/provider progress notes indicated the last progress note prior to discharge was dated Effective Date 8/8/22, however the note had been written by Nurse Practitioner V on 8/18/22- 9 days after the resident was discharged to the hospital: Foley remains for retention post-op. Last labs with [NAME] imbalances, elevated BUN and leukocytosis. Pain better controlled . BP labile (fluctuates) .
A provider note written on the day of discharge 8/9/22 at 9:19 PM provided, Labs eith significant hyponatremia (low sodium) . anemia and thrombocytosis. Removed Foley with recent retention due to catheter causing pain . Send to . ER for further tx (treatment) of lab abnormalities, Removed Foley and bladder scan .
A review of the resident's Care Plans provided the following:
(Resident #117) has Foley Catheter, date initiated 7/28/22 with Interventions: Monitor/record/report to MD for s/sx UTI . date initiated 7/28/22. There was only one intervention. There was no mention of why the Foley was in use or that it was causing the resident pain. There was no mention that the facility attempted to remove the Foley.
The Care Plan had not been updated with resident specific interventions.
Resident #141:
On 8/16/15 at 1:56 PM, Resident #141 was observed lying in bed in his room. He was awake and answered questions appropriately. His toenails were observed to be very long and misshapen. He said he thought the Podiatrist had seen him. His fingernails were also very long, jagged and soiled.
A record review of the Face Sheet and MDS assessment indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Heart disease, COPD, hypertension, chronic kidney disease, history of a stroke, muscle wasting, pressure ulcers right and left hips and dysphagia. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15.
A record review of the Personal Hygiene Task from 7/26/22 to 8/23/22 indicated the staff usually charted Total Dependence-Full staff performance for Hygiene.
A review of the Bathing Tasks documentation for 7/27/22-7/22/22 indicated the staff were not consistently documenting if the resident was offered or received a bath or shower.
On 8/23/22 at 3:15 PM, during a wound care observation with Nurses S and T, it was noted Resident #141's fingernails were still long and dirty. Nurse S was asked who cleans the resident's nails and said either Activities or a nurse aide should provide fingernail care.
A review of the Care Plans for Resident #141 provided the following:
The resident has an ADL self-care performance deficit relate to Dementia. Resident has no preference between bed bath or shower for bathing, date initiated 5/18/2022 with Interventions: Bathing (specify), date initiated 5/18/22. This was blank. It did not mention the resident's bath/shower days of Monday and Thursday. It did not mention nail care.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #39:
A review of Resident #39's medical record revealed an admission into the facility on 5/21/20 with diagnoses that i...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #39:
A review of Resident #39's medical record revealed an admission into the facility on 5/21/20 with diagnoses that included stroke, diabetes, muscle wasting and atrophy, pain in right and left upper arm, depression, bipolar disorder, arthritis, high blood pressure and need for assistance with personal care. A review of the Minimum Data Set (MDS) assessment, dated 5/30/22, revealed a Brief Interview for Mental Status score of 14/15 that indicated cognitive abilities were intact, the Resident needed extensive assistance with activities of daily living that included bed mobility, transfers, dressing, toilet use and personal hygiene and was total dependence of two person assist with bathing.
On 8/16/22 at 12:32 PM, an observation was made of Resident #39 lying in bed. An interview was conducted with the Resident who readily conversed in conversation and answered questions. When asked about using the bathroom, the Resident reported she was incontinent and used a brief. The Resident stated, You only get changed an average of once a shift. Unless I smell it, I can't tell I've gone, so if they don't come in and check me, I don't know. The Resident reported she had called for help to be changed by using her call light, and stated, It took 45 minutes, an aide came in and she wasn't my aide, she said my aide would come in and then she didn't. The next shift had to change me, and she was mad. The Resident stated, All three shifts, they are cutting staff, not enough staff to meet needs. When asked about taking showers or bathing activity, the Resident stated, They don't always ask, they just put down that I refuse it, and indicated she prefers bed baths over a shower, and she does not receive many bed baths. When asked when she had her last bed bath, the Resident reported that it had been a while and was unsure of the date.
A review of Resident #39's care plan revealed the following:
-Focus: I have bowel incontinence decreased cognitive ability, mobility, date initiated 5/22/21, with interventions to Check resident every two hours and assist with toileting as needed, date initiated 2/9/22 and Provide pericare after each incontinent episode, date initiated 5/22/21.
-Focus: The resident is resistive to care, refuses shower and bed bath. Resident also refuses medications, date initiated 6/27/22, with interventions to Encourage as much participation/interaction by the resident as possible during care activities, date initiated 6/27/22 and If possible, negotiate a time for ADLs so that the resident participates in the decision making process. Return at the agreed upon time, date initiated 6/27/22.
-Focus: I have an ADL self-care performance deficit related to hemiplegia, impaired balance, limited mobility, limited range of motion, stroke, resident has no bathing preference at this moment, date initiated 5/31/22 with interventions of Resident preference bath/shower Wednesday/Saturday dayshift, date initiated 8/1/20; Bathing/showering: the resident requires extensive assistance by 1 staff with bathing/showering, date initiated 7/21/21; Toilet use: The resident requires extensive assistance by 1 staff for toileting, date initiated 7/21/21; and Encourage the resident to use bell to call for assistance, date initiated 12/11/20
A review of Resident #39''s documented task for Bathing from 8/2/22 to 8/26/22, revealed documented bed baths given on 8/3/33 and 8/26/22. Bathing task was documented as Not Applicable on 8/2/22, 8/5/22, 8/9/22, 8/12/22, 8/13/22, 8/14/22, 8/16/22, 8/19/22, and 8/23/22.
A review of Resident #39's progress note revealed the following:
-Dated 8/8/22 at 5:47 PM, Resident refused shower and stated she prefers a bed bath. Resident is alert and oriented X's (times) 4 and able to make all needs known. There was no bed bath documented as completed.
-Dated 8/12/22, 8/15/22 and 8/17/22, and Alert Note, Note Text: Alert when bathing task reply is Refused, Not available or N/A. nurse manager assessed and resident was given a bed bath. There were no documented bed baths given on the Task documentation for bathing activity on those days.
On 8/29/22 at 10:25 AM, an interview was conducted with Certified Nursing Assistant (CNA) AL. When asked regarding Resident #39's care and the concerns voiced by the Resident, the CNA indicated the Resident was oriented and would tell you truthfully her concerns. The CNA reported that the Resident had complained of not getting changed and the CNA had worked a double (shift) and stated, She didn't get changed at all for two shifts. The CNA reported the Resident was bed bound, needed assist to turn and had large incontinent urine episodes. The CNA indicated that it had been reported to management.
On 8/29/22 at 3:53 PM, an interview was conducted with the Assistant Director of Nursing (ADON) W. When asked about Resident #39's complaints about incontinence and not having her call light answered timely. The ADON indicated an investigation was completed, the CNA was an agency CNA and was asked not to return to work at the facility.
Resident #67:
A review of Resident #67's medical record revealed an admission into the facility on [DATE] with diagnoses that included venous insufficiency, diabetes, obesity, need for assistance with personal care, muscle weakness, Covid-19, heart disease and high blood pressure. A review of the MDS, dated [DATE], revealed intact cognitive abilities, needed physical help in part of bathing activities and needed extensive assistance of two person assist with transfers.
A review of Resident #67's Task for bathing, 8/3/22 to 8/27/22 revealed a bed bath given on 8/3/22, 8/6/22 and 8/13/22 and a shower given on 8/10/22, 8/17/22, 8/20/22, 8/24/22 and 8/27/22.
On 8/17/22 at 11:55 PM, an observation was made of Resident #67 lying in bed. An interview was conducted, and the Resident conversed in conversation and answered questions. The Resident was asked about bathing activities. The Resident reported she had gotten a shower today but missed the shower that was scheduled on Saturday and had missed showers before and had to have a bed bath instead. When asked about the missed shower on Saturday, the Resident reported stated, Saturday, they said they didn't have the sling to get me in the shower. They didn't do anything, I wanted my hair washed so bad, and indicated that she preferred getting into the shower over having a bed bath. The Resident reported that there was not enough shower slings, and one was needed to get her into the shower with the Hoyer lift, when the sling is not available, she sometimes has a bed bath or goes without a bed bath or shower. The Resident explained that she wanted to get into the shower and does not want a bed bath and complained that the facility needed to have available shower slings and she should be able to shower on her shower days.
On 8/29/22 at 10:10 AM, an interview was conducted with CNA AL regarding Resident #67's bathing activity who had documented the Resident receiving a bed bath on 8/3/22 on the bathing task in the medical record. The CNA reported the Resident preferred to have a shower, but on 8/3/22, no shower slings were available. The CNA reported the Resident wanted to get up into the shower to bathe and have the water run over her but needed to be transferred by a Hoyer lift with the use of a shower sling. The CNA indicated that the facility had gotten a shower sling but there were still not enough since the shower sling had to be returned to laundry after each use and the amount of Residents who needed the shower sling for showers were more in number then what the facility had in shower slings and stated, you go to laundry room to try to find one, you got to hunt one down and they are not always available, and indicated they can not do their job if the equipment required to do the job is not available and reported there were not enough Hoyer lifts in the facility either with one not always available when needed to get Residents up and out of bed. The CNA reported that if a Resident prefers to shower instead of getting a bed bath, they should be able to receive a shower. When asked how long the lack of shower slings had been an issue, the CNA reported they have been short of slings since February or March, had gotten a sling in last month but were told they can only order so many a month after the concern was brought up to Administration from Staff.
On 8/29/22 at 3:56 PM, an interview was conducted with Unit Manager N regarding the lack of shower slings available to use with the Hoyer lift for showering activities for the Residents. The Unit Manager reported that the lack of shower slings was an ongoing issue, and that they recently got a supply in and will try to get more every month, it's an ongoing issue to try and fix it. The Unit Manager reported that once the sling is used with a Resident, it must go to laundry to be cleaned and stated, Once it goes to laundry, we have a hard time getting them back.
Resident #69:
A review of Resident #69's medical record revealed an admission into the facility on 6/30/22, discharged on 8/15/22 and readmitted on [DATE] with diagnoses that included congestive heart failure, convulsions, epilepsy, weakness, high blood pressure, heart attack, severe protein-calorie malnutrition, and hemiplegia and hemiparesis following a stroke affecting left non-dominant side. A review of the MDS, dated [DATE], revealed the Resident did not have intact cognition and was dependent on staff for dressing, toilet use, and bathing.
On 8/15/22 at 12:29 PM, an observation was made of Resident #69 lying in bed on his back with the head of the bed slightly elevated and had a gown on. The Resident did not answer any questions, nor did he engage in conversation. The Resident had Visitor AK with him, who was seated on a chair next to the Resident's bed. The Visitor indicated he was a family member to Resident #69 and visited two to three times a week for about four hours each time around the lunch-time meal. The Visitor indicated that the Resident was always in a gown and always positioned on his back and indicated in the position that the Resident was in at that moment. When asked about repositioning, the Visitor indicated that when he was there visiting, staff have never come in to reposition the Resident, staff would drop off his lunch tray and don't come back to feed him. The Visitor indicated he had fed Resident #69 but had never fed another person before he started to feed Resident #69, was uncomfortable with the task and denied any education from the facility. When asked about showering, the Visitor indicated he had never seen them giving a bed bath and was unsure if the Resident had been out of bed for a shower. The Visitor indicated that the Resident had clothes in the closet but have not seen the Resident dressed in anything but the facility gown. An observation was made of Resident #69 with whiskers and long fingernails. The Visitor reported that he shaved the Resident and stated, He was always shaved before when he was at home. I do it now, no one does it for him, they do nothing with him, and complained of a lack of bathing, dressing, feeding, positioning and changing for incontinent episodes.
On 8/29/22 at 2:38 PM, an interview was conducted with Unit Manager, LPN N, regarding Resident #69's ADL care. The Resident had been sent to the hospital on 8/15/22 with a change in condition after being unresponsive and found with a mouth full of food. When asked if the Resident had ever pocketed food (food not swallowed when eating), the Unit Manager indicated that was the first she had heard that the Resident had pocketed food. When asked if the Resident got out of bed the Unit Manager responded, Not daily. When asked when shaving and nail care was to be completed, the Unit Manager indicated that those tasks were to be done with showers and if the Resident was on blood thinners, then the nails would be filed down and cleaned underneath. The Unit Manager indicated that shaving was done mostly with showers, and reported that a lot of CNAs were not comfortable with shaving, and indicated they would educate staff.
Resident #133:
A review of Resident #133's medical record revealed an admission into the facility on 1/26/22 with diagnoses that included sepsis, encephalopathy, urinary tract infection, Covid-19, muscle weakness, and need for assistance with personal care. A review of the MDS revealed intact cognition with a BIMS score of 13/15, needed extensive assistance with ADLs of bed mobility, transfers, dressing, toilet use and personal hygiene and was dependent on staff for bathing activities.
On 8/15/22 at 11:51 AM, an observation was made of Resident #133 sitting in bed. The Resident was interviewed but did not answer all questions readily. An observation was made of Resident #133's fingernails. The nails were long and dirty, there was food residue on his hands. The Resident was asked about his long hair and beard and indicated he liked it that way. When questioned about his long fingernails, the Resident complained of them being too long and stated, They have not cut them. Upon closer observation of the Resident's fingernails, they were yellowed and dirty with debris caked under the nailbed.
On 8/29/22 at 4:01 PM, an interview was conducted with Unit Manager, LPN, N regarding Resident #133's ADL care. When asked when the Resident's nail care was to be completed, the Unit Manager indicated that nail care was to be done during showers. A review of Resident #133's shower task documentation that indicated the Resident had a shower that was documented as completed on 8/13/22, the Unit Manager indicated the Resident had bathing on Wednesday and Saturdays and that either showers or a total bed bath still required nail care.
Resident #77:
Activities of Daily Living:
On 8/15/22 at 11:59 AM during a tour of the facility, Resident #77 was observed sitting on her bed, alert and answering questions appropriately. She was observed to have long, unkempt fingernails. When asked if anyone assisted her with nail care, she said No.
A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #77 indicated an admission date of 4/2/22 with diagnoses: Diabetes, Parkinson's, Depression, weakness, hypertension, arthritis and anxiety. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status (BIMS) score of 14/15.
An observation on 8/17/22 at 12:15 PM, revealed Resident #77 in the hallway, she still had very long jagged fingernails.
On 8/23/22 at 4: 00 PM, reviewed with Administrator that Resident #77 was observed to have long jagged nails and did not receive routine nail care. She said the facility would have a nail clinic did not say why basic nail care had not been provided.
A review of the Tasks Bathing documentation, for Resident #77 over a 30 day period 7/27/22-8/20/22 indicated she was to receive a Bath or Shower on Wednesday and Saturday during the dayshift and as needed. Resident #77 had received 3 showers- August 6, August 10, August 13 and 4 baths- July 27, August 3, August 17, August 20, 2022. There was no documentation that she received nail care.
A review of the Tasks Hygiene documentation from July 31-August 29, 2022 for Resident #77 did not identify if the resident received nail care.
The Care Plans for Resident #77 provided the following:
(Resident #77) has an ADL (activities of daily living) self-care performance deficit . date initiated 4/4/2022 with Interventions: Bathing: shower substantial assist x 1 staff, date initiated 4/4/2022. There was no mention of nail care.
On 8/31/22 at 2:00 PM, Resident #77 was observed lying in bed in her room. When asked if someone had assisted her in trimming her nails, she held up her hands; the nails were still long and jagged.
Resident #141:
On 8/16/15 at 1:56 PM, Resident #141 was observed lying in bed in his room. He was awake and answered questions appropriately. His toenails were observed to be very long and misshapen. He said he thought the Podiatrist had seen him. His fingernails were also very long, jagged and soiled.
A record review of the Face Sheet and MDS assessment indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses: Heart disease, COPD, hypertension, chronic kidney disease, history of a stroke, muscle wasting, pressure ulcers right and left hips and dysphagia. The MDS assessment dated [DATE] indicated the resident needed assistance with all care and had full cognitive abilities with a BIMS score of 15/15.
A record review of the Personal Hygiene Task from 7/26/22 to 8/23/22 indicated the staff usually charted Total Dependence-Full staff performance for Hygiene. It did not reveal that hygiene care was provided.
A review of the Bathing Tasks documentation for 7/27/22-7/22/22 indicated the staff were not consistently documenting if the resident was offered or received a bath or shower. The Task heading said the resident was to be offered Bathing Monday and Thursday afternoon and PRN (as needed). A bath was provided on 8/11/22 and not again until 8/18/22. There was no explanation for why there weren't baths offered on bath days as scheduled. There was no documentation of the resident receiving a shower.
On 8/23/22 at 3:15 PM, during a wound care observation with Nurses S and T, it was noted Resident #141's fingernails were still long and dirty. Nurse S was asked who cleans the resident's nails and said either Activities or a nurse aide should provide fingernail care.
On 8/23/22 at 4:00 PM, the Administrator was interviewed about the residents' lack of nail care and she said the facility would have a nail clinic. Discussed podiatry care, she said she thought the Podiatrist was at the facility weekly. Reviewed there was no note the resident was provided nail care.
Based on observation, interview, and record review, the facility failed to provide appropriate Activities of Daily Living (ADL) care (incontinence care, grooming/hygiene) to meet the needs for Residents (#39, #67, #69, #77, #118, #133, #141) and including 9 females (#4. #5, #6, #7, #71, #81, #88, #102, and #119), observed in the High End and Low End dinning areas, noted with facial hair, out of a sample of 35 residents reviewed, resulting in residents observed soiled, with dirty fingernails and greasy hair, anger, frustration, unmet needs, additional concerns/complaints about lack of showers and hygiene needs made by 14 residents out of 14 from Confidential Group, and additional complaints to the State Surveyors about lack of ADL care and hygiene needs.
Findings include:
The following observation was made on 8/15/22 at 12:35 PM, in the Low End dinning area on the 2nd floor. Seven females (#4, #5, #6, #71, #88, #102, #119) were seated at tables in the dinning area, waiting for trays to come up to the 2nd floor. Staff was present. Further observation reflected all seven females were observed to have facial hair (Whiskers) to lips, chin and mouth area. One of the females (#88) was noted to have dried liquid particles (dark substance) on the right side of her mouth area. Resident #5 was also observed to have greasy, uncombed hair.
Staff was asked about the residents and was able to verify the identity of each female present.
In the High End dinning area, at 12:50 PM, 2 females (#7, #81), out of 7, waiting in the dinning area for meal trays to come, were observed with facial hair (Whiskers) noted to chin and mouth area.
Resident #4:
According to Minimum Data Set (MDS) dated [DATE], Resident #4 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #5:
According to Minimum Data Set (MDS) dated [DATE], Resident #5 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #6:
According to Minimum Data Set (MDS) dated [DATE], Resident #6 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #7:
According to Minimum Data Set (MDS) dated [DATE], Resident #7 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #71:
According to Minimum Data Set (MDS) dated [DATE], Resident #71 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #81:
According to Minimum Data Set (MDS) dated [DATE], Resident #81 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #88:
According to Minimum Data Set (MDS) dated [DATE], Resident #88 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #102:
According to Minimum Data Set (MDS) dated [DATE], Resident #102 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #119:
According to Minimum Data Set (MDS) dated [DATE], Resident #119 was admitted on [DATE], and required extensive one person assist with Activities of daily Living (ADL) care for hygiene.
Resident #118:
According to admission Face sheet, Resident #118 was admitted to the facility on [DATE], with diagnoses that included High Blood Pressure, Diabetes, High lipids, Stroke with right sided weakness, and other complications.
According to Minimum Data Set (MDS) dated [DATE], Resident #118 scored a 15 out of 15 on the Cognition Assessment indicating no cognition impairment. The MDS also coded Resident #118 as requiring extensive two person assist for Activities of Daily Living (ADL) care to include Bed Mobility, Toileting, Dressing, and Personal hygiene.
The following observation occurred on 8/31/22 at 1:25 PM, during an extended survey. Surveyor went in to speak with Resident #118 to ask about any current missing medications. Resident #118 denied missing any recent medications, but verbalized to Surveyor he had activated his call light around 8:00 AM, and that someone came in and turned the light off, but did not provide any care.
Resident #118 was observed in a shirt and brief at that time. Resident #118 indicated that no one has checked on him, or had come back to give his morning care and it was 1:30 PM. No one has changed my brief, or checked on me all morning. I have not been changed since last night. I am soaked and am laying in poop and urine. It is uncomfortable. No one has done my morning care, or bothered to clean me up. The Therapy guy came down to my room twice, but because I was not ready, he left and I did not get Therapy.
During the observation and interview with Resident #118, Agency Nursing Assistant F entered the room. NA F was asked when was the last time she checked or changed Resident #118, and verbalized she has not checked him or changed him yet. NA F was asked why she has not provided any care to Resident #118 and said I have 12 Residents to care for, it is heavy and hard right now. I have not had a chance.
NA F lifted the top sheet off of Resident #118 to change his brief and Surveyor observed a large circular area of what appeared to be dried and wet rings of urine, soaked into the sheet, from the brief, and through the mattress. NA F was wearing gloves and began to remove the urine soaked brief. Upon removal of the brief, it was also noted to have feces in the brief.
NA F cleansed Resident #118's buttocks and frontal area. NA F indicated that Resident #118 could use the urinal, but an observation of the urinal by Surveyor reflected it was resting on the handles of the night stand, behind Resident #118, out of reach.
NA F placed a bath blanket and clean brief over the urine soaked sheet, under Resident #118. NA F then placed jean shorts on Resident #118, after touching his legs and rolling him from side to side.
During the care, a brace was noted to be laying on the night stand. NA F asked Resident #118 if he was supposed to have a knee brace on. He said yes. NA F attempted to place the brace on Resident #118's right knee. NA F was asked if anyone in the facility taught her how to apply braces and splints, and verbalized she learned it in school, not in the facility, no one has taught me that here.
NA F had placed the knee brace on incorrectly, it was upside down, and Resident #118 asked her to remove it. Resident #118 instructed her how to reapply the brace. After 2 attempts and guidance from Resident #118, the right knee brace was applied correctly. NA F then removed her gloves, took the bed controls and raised the head of the bed up and proceeded to pick up her supplies and was about to exit the room. Surveyor stopped NA F at the doorway and asked her about the urine soaked sheet, and if she was going to leave Resident #118 laying on urine soaked bedding. NA F indicated He is not on urine soaked bedding, I placed the bath blanket in between his clothes and the sheet.
Surveyor asked again if she was going to change the bedding or leave Resident #118 laying in soiled linen. NA F said I will have to go get a clean sheet. NA F left the room and returned few minutes later with a clean bottom sheet and green pad. NA F removed the urine soaked sheet and rolled it from one side of the bed to the other. Surveyor and NA F observed the mattress was soaked as well. NA F verbalized she would let housekeeping know about the wet mattress. NA F rolled up the soiled linens, removed her gloves, washed her hands, left the room.
NA F approached Surveyor a few minutes later to verbalize that Resident #118 had been added to her set that day, and she was not informed that her assignment had changed, and that was why she had not checked, changed, or provided care to Resident #118 until 1:30 PM. NA F was asked what time her shift started and said 7 AM.
Review of Facility Policy 'Activities of Daily Living (ADLs) dated 5/07/20, documented Based on the comprehensive Assessment of a resident consistent with the resident's needs and choices, our facility provided the necessary care and services to ensure that a resident's abilities in activities of daily living do not diminish unless circumstances of the individual's clinical condition demonstrates that such diminution was unavoidable.
Under Guidelines: In accordance with the comprehensive assessment, together with respect for individual resident needs and choices our facility provides care and services for the following activities:
-Hygiene--Bathing, dressing, grooming, and oral care.
-Mobility--Transfer and ambulation, including walking.
-Elimination--Toileting .
During a Confidential Group meeting conducted in the facility on 8/16/22 at 10:30 AM, 14 out of 14 residents verbalized that they are not receiving the help and care they need.
All 14 residents verbalized they are not receiving their scheduled showers. All 14 resident verbalized complaints regarding long call light wait times ranging from 30 minutes to hours and being left wet/soiled for extended periods of time.
Several residents indicated that staff don't wear badges/ identification most of the time, and will not always tell you their name. Half of the time, we do not know who is taking care of us.
Several residents voiced concerns with staff being on their cell phones during care, or being rude to them and/or having attitudes.
All 14 residents verbalized that the facility is using too much Agency Staff. They just don't really care. Some leave early and come late.
Review of Resident Council Minutes from January 20th, 2022, through July 2022, was provided by the facility for review, some of the concerns documented by the facility are:
January 20th, 2022--
-(Resident by name)- not getting showers on shower days.
-aides are very rude.
-wounds not being changed.
-Residents want better food from dietary.
February 17th, 2022--
-Residents want hot meals.
-Aides are rude and won't warm up her food.
-Agency Aides are horrible and say they don't work here, so they don't have to do things the facility aides do.
-Resident (gave name) had call light on. Aides came in and said shut the call light off. Tell him I am not your aid and don't help.
-asked to see the DON for five weeks. Still have not seen her.
-Aid sits at the nurse station while call lights are on, then answers the call light with an attitude.
-Resident (gave name) leaves his tray (Meal) on his table without waking him up to let him know the tray is there.
-Residents want Agency out and more facility Aides.
-Resident concerned about food being cold.
March 25th, 2022--
-Resident (gave name) meds are not being available and given on time. Nurse told resident meds were not there.
-asked for ice, waited 30 minutes before tuening the light on. Went to nursing desk. Aides were sitting at the desk. Aid said she was getting ice. Waited 15 more minutes. Aides get mad when turn the light on.
-Aides talking loud in halls, and cussing.
-Aides are on their phones with an ear piece while giving care.
-Resident concerned about food being cold and not coming in a timely fashion.
April 21, 2022--
-Aides still on phone while giving care.
-Resident goes weeks with out a shower.
-day shift does not pass water or give showers.
-not getting meds on time.
-call light turned off without assissting.
-food cold 90 percent of time.
-Resident afraid to express concerns due to retaliation from staff.
-Aides do not assist in the afternoons.
-meals continue to end up wrong.
-Runs out of food.
-By the time meals arrive, workers say oven is off or food has been thrown out. Every meal has something wrong.
-Staffing issues-No Nurse, or Nurse to patient ratio not safe.
-meds not given.
May 19, 2022--
-Aides still on phones.
-still an issue with Aides not waking resident up for breakfast, lunch, or dinner.
-still not receiving showers.
-Agency Aides are very rude. Talk disrespectful on afternoon shifts. Does not answer call lights.
-medication not given on time.
-dayshift not passing water or giving showers.
-Aides not getting resident (gave name) on Sundays for Bingo.
-food cold 90 percent of time.
-Resident (gave name) spends 175.00 on outside food for meals. Food looks like slop .
-Rehab director is not thorough and did not follow up about brace for her (gave name) leg.
June 24, 2022--
-Aid left her in the bathroom for an hour and have to make own bed, because Aid won't make it up all day.
-Aid doesn't ask if she needs help. Has had only one shower since she got admitted .
-All residents agrees Aides are on their phones while caring for them.
-Resident say they only get changed once a shift.
-Resident (gave name) said still has not received leg brace since 4/3/2022.
-Resident afraid to complain for fear of rtailiation. Aids not getting her up daily, not passing water, don[TRUNCATED]
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide respiratory care and services according to sta...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide respiratory care and services according to standards of practice, best practice guidelines, and the resident's care plan, and failed to appropriately maintain respiratory equipment for four residents (Resident #75, Resident #77, Resident #90, and Resident #115) of five residents reviewed for respiratory services, resulting in administering oxygen therapy without provider order, not labeling of tubing and respiratory equipment, inappropriate storage and use with potential for residents health complications.
Findings include:
Resident #75:
On 08/16/22 at 10:10 AM Resident #75 was observed in her room lying in bed. Resident was noted to have tracheostomy with respiratory equipment in use. There was tracheostomy circuit with corrugated tubing to the resident's right attached to a humidification unit with a bottle of Normal Saline (NS). Tubing was noted not to have date on it. Small clear plastic drain bag attached to the tubing was touching the floor. To the resident's left there was a suction canister noted on a side table 4/5 full of yellow-tan fluid. No date was observed on a suction canister.
On 08/18/22 at 10:36 AM second observation was made in Resident #45's room. A new NS bottle was observed connected to tracheotomy circuit. No date was noted on a bottle, and the corrugated circuit was not dated as well. Suction canister was observed on a side table, full of suctioned fluid, not dated.
Next observation was made on 08/25/22 at 10:05 AM in Resident #45' room. Oxygen tubing was noted coiled on the floor. Was dated on 8/18/22.
A record review of the Face Sheet and MDS assessment indicated the Resident #75 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: Dysphasia (difficulty swallowing) following nontraumatic intracerebral hemorrhage (stroke), pulmonary embolism (blockage of artery in lungs by a blood clot), Chronic systolic (congestive) heart failure, Hypertension, tracheostomy, Type 2 Diabetes Mellitus, dependence on supplemental oxygen, gastrostomy. The MDS assessment dated [DATE] indicated Resident #75 had mildly impaired cognitive abilities, with BIMS score 13/15, and needed extensive assistance with daily care, transfers, and toileting.
On 08/18/22 at 03:20 PM during the 1 [NAME] Unit tour with ADON Resident #45 was observed in her room lying in bed. Corrugated tracheotomy circuit was observed with no date on it. Suction canister was changed and dated. When asked ADON stated that all respiratory tubing needs to be changed and dated per order.
Record review for Resident #45 revealed the following orders:
Change and date suction canister and tubing, one time a day every 7 day(s). Start date 6/17/21.
Change and date humidity to trach circuit (corrugated tubing, drain bag, trach mask) one time a day every 7 day(s). Start date 06/17/2021.
Resident #90:
On 08/15/22 at 12:21 PM Resident #90 was interviewed in his room. During room observation oxygen mask with tubing was observed under the bed on the floor with no cover or plastic bag. Oxygen tubing was dated 8/11/22 and was connected to the oxygen concentrator. When asked if resident using his oxygen and mask, he stated that he does use it.
According to admission face sheet, Resident #90 was a [AGE] year-old male, admitted to the facility on [DATE], with diagnoses that included: Acute systolic (congestive) heart failure, Acute respiratory failure with hypoxia, shortness of breath, Chronic obstructive pulmonary disease (COPD), Dependence on supplemental oxygen, Peripheral vascular disease, Atrial Fibrillation, Myocardial infarction (heart attack), Chronic kidney disease, Type 2 Diabetes Mellitus, neuromuscular dysfunction of the bladder, muscle weakness, Hypertension, Cerebral infarction (stroke). According to Minimum Data Set (MDS) dated [DATE], Resident #90 was scored 15/15 on the Cognition Assessment, indicating no cognition impairment or memory problem. According to the MDS, Resident #90 required two staff assistance with bed mobility, care, and toileting.
On 8/16/22 record review of Resident #90 physician orders, medication and treatment administration records (MAR and TAR) revealed no orders for ongoing or as needed oxygen therapy, no orders for dating/changing oxygen tubing and mask, no oxygen administration, or treatments records.
On 08/23/22 at 03:20 PM review of the Resident #90 Care Plan revealed the following:
Focus: Resident has oxygen therapy r/t (related to) respiratory failure, COPD (initiated 2/11/21)
Goal: Resident will have no s/sx (signs and symptoms) of poor oxygen absorption through the review date (initiated 2/11/21)
Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color (initiated 2/11/22).
There was an intervention noted in Congestive Heart Failure Focus part of Care Plan: Oxygen settings O2 via nasal prongs at 4L around clock (initiated 5/20/21). Resident #90's Care Plan did not have any updates since 5/20/21 indicating resident centered interventions for maintaining O2 saturation at specific levels, rate of O2 administration, indications how resident uses oxygen (continuously or as needed).
Resident #115:
On 08/16/22 at 01:30 PM Resident #115 was observed in her room sitting on a side of the bed. She had oxygen tubing on. It was connected to the oxygen concentrator and was not dated.
On 08/17/22 at 10:37 AM Resident #115 was observed up in a chair in her room. Nasal cannula was noted off her face, around the left side of her neck. O2 tubing was coiled on the floor behind the resident. Tubing was connected to the oxygen concentrator and was not dated.
According to admission face sheet, Resident #115 was a [AGE] year-old female, admitted to the facility on [DATE], with diagnoses that included: Acute respiratory failure with hypercapnia (elevated levels of carbon dioxide in the blood), Mild hypoxic ischemic encephalopathy (damage to the brain and spinal cord cells from inadequate oxygen), Chronic obstructive pulmonary disease, dyspnea (shortness of breath), Acute kidney failure, Type 2 Diabetes Mellitus, muscle weakness, Thoracic aortic aneurysm. According to Minimum Data Set (MDS) dated [DATE], Resident #115 was scored 10/15 on the Cognition Assessment, indicating moderate cognition impairment and memory problem. According to the MDS, Resident #115 required one staff assistance with bed mobility, care, and toileting, and two persons assist with transfers.
On 08/17/22 at 11:00 AM during conversation with DON and ADON they were asked if oxygen tubing should be dated. Both indicated that it should be done per order and oxygen tubing should be dated weekly.
On 08/23/22 at 11:32 AM review of electronic medical records (EMR) for Resident #115 revealed following documented in resident's Care Plan:
Focus: Resident has altered respiratory status or difficulty breathing (initiated on 5/30/22)
Goal: Resident will maintain normal breathing pattern as evidenced by normal respirations, normal skin color, and regular respiratory rate/patter through the review date (initiated on 5/30/22)
Interventions: Monitor for s/sx of respiratory distress and report to MD PRN (as needed): Respirations, Pulse oximetry, Increased heart rate (Tachycardia), Restlessness, diaphoresis (perspiring), headaches, lethargy, confusion, atelectasis (complete or partial collapse of a lung), hemoptysis (blood in sputum), cough, pleuritic pain, accessory muscle usage, skin color changes to blue/grey (initiated 5/30/22).
No use of oxygen per provider orders, tubing dating/changes per order, safety with O2 therapy were found included in Resident #115's Care Plan.
Review of provider orders on 08/23/22 at 11:32 AM revealed no active orders for oxygen use continuous or as needed.
According to American Association for Respiratory Care Clinical Practice Guideline - Oxygen Therapy in the Home or Alternate Site Health Care Facility -2007 Revision & Update the following standards of practice should be followed:
OT-CC 2.0 DESCRIPTION/DEFINITION
Oxygen therapy is the administration of oxygen at concentrations greater than that in ambient air (20.9%) with the intent of treating or preventing the symptoms and manifestations of hypoxia. 1 Oxygen is a medical gas and should only be dispensed in accordance with all federal, state, and local laws and regulations.
OT-CC 8.0 ASSESSMENT OF NEED
8.1 Initial assessment: Need is determined by measurement of inadequate blood oxygen tensions and/or saturations by invasive or noninvasive methods, and/or the presence of clinical indicators as previously described.
8.2 Ongoing evaluation or reassessment: Additional measurements of arterial blood gas tensions and/or saturations by invasive or noninvasive methods may be indicated whenever there is a change in clinical status that may be cardiopulmonary related. Once the need for LTOT (Long-term oxygen therapy) has been documented, repeat arterial blood gases or oxygen saturation measurements are unnecessary other than to follow the course of the disease, to assess changes in clinical status, or to facilitate changes in the oxygen prescription.
OT-CC 11.0 MONITORING
11.1 Patient
11.1.1 Initial and ongoing patient clinical assessment of oxygen patients should be performed by licensed and/or credentialed respiratory therapists (RRT or CRT) or other professional persons as defined in 10.3 with equivalent training and documented ability to perform the tasks as part of a patient specific plan of care/plan of service. Care plans should be developed at the initiation of oxygen therapy based on the needs of the individual patient and updated as necessary.
11.1.2 Measurement of baseline oxygen tension and/or saturation is essential before oxygen therapy is begun. These measurements should be repeated when clinically indicated or to follow the course of the disease, as determined by the attending physician. Measurements of oxygen saturation also should be made to determine appropriate oxygen flow or PDOD/DODS setting for ambulation, exercise, or sleep.
11.2 Equipment maintenance and supervision: All oxygen delivery equipment should be checked at least once daily by the patient or caregiver. Facets to be assessed include proper function of the equipment, prescribed flow rates, remaining liquid or compressed gas content, and backup supply. Oxygen equipment (concentrators, liquid systems, and cylinders) should be serviced and maintained in accordance with the manufacturer specifications and consistent with all federal, state, and local laws and regulations. In the event there are no manufacturer specifications or guidance, oxygen equipment should be checked for proper function and performance by an appropriately trained and/or credentialed person no less than once per year.
OT-CC 12.0 FREQUENCY
Oxygen therapy should be administered in accordance with the physician prescription. Oxygen therapy use in chronic obstructive pulmonary disease for the treatment of chronic Hypoxemia should be administered continuously (i.e., 24 hours per day) unless the need has been shown to be associated only with specific situations (e.g., exercise and sleep).
http://www.rcjournal.com/cpgs/pdf/08.07.1063.pdf
Resident #77:
Respiratory Care:
On 8/15/22 at 11:59 AM during a tour of the facility, a nebulizer machine, oxygen tubing and mouthpiece were observed on the nightstand at the bedside of Resident #77. There was no date on the tubing; both the tubing and mouthpiece were in an open bag and looked used and old. Resident #77 stated, No, I don't use that. I don't know why that is there.
A record review of the Face Sheet and Minimum Data Set (MDS) assessment for Resident #77 indicated an admission date of 4/2/22 with diagnoses: Diabetes, Parkinson's, Depression, weakness, hypertension, arthritis and anxiety. The MDS assessment dated [DATE] revealed the resident needed some assistance with all care and had full cognitive abilities with a Brief Interview for Mental Status (BIMS) score of 14/15.
A review of the physician orders for Resident #77 did not indicate an order for nebulizer treatments.
A review of the Care Plan for Resident #77 revealed there was no mention of a nebulizer treatment.
On 8/24/22 at 1:35 PM, Unit Manager U was interviewed about the bedside nebulizer for Resident #77. Observed together that it was still present at bedside, Nurse U stated, That is not hers. She doesn't have a nebulizer. We have a respiratory company that comes in and brings the equipment and replaces the dated stickers every week. Nurse U was asked if the resident was being billed for the equipment and she said, She shouldn't be. I will call the company and straighten this out. The Unit Manager U threw away the mouthpiece and tubing and removed the nebulizer machine from the resident's room.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 8/23/22 at 3:44 PM, an interview was conducted with Unit Manager N regarding Residents complaints of being served cold food. ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 8/23/22 at 3:44 PM, an interview was conducted with Unit Manager N regarding Residents complaints of being served cold food. The Unit Manager reported that the carts that the food trays come up from the kitchen on were all metal and not insulated. When asked about the process for the delivery of the meal to the Residents, the Unit Manager reported that the whole cart is stocked in the kitchen and brought up to the floor to the unit and the CNAs (certified nursing assistant) distribute the trays and reported that passing the trays takes time and that they start passing as soon as the cart hits the unit. When asked who was responsible for passing the meal trays, the Unit Manager stated, Right now, just the CNAs. Coming up soon for all-hands-on-deck starting soon, and reported that all available staff will be helping with passing trays. The Unit Manager reported complaints about cold food and carts had been ordered and indicated the carts were supposed to be insulated but were ordered wrong and not sent back.
On 8/2/22 on the 7 PM to 7 AM shift, a nurse on the 1-East Unit had not reported to the facility to work. The on-site nursing staff did not assume the duties of the nurse. An agency Nurse came in at approximately 11:00 PM. The scheduled assessment and scheduled medications were not provided/administered to the Residents on the 1 East Unit. As a result, no medications were administered nor were assessments completed for the evening of 8/2/22 for the 1 East Unit Residents that were scheduled to receive those services. On 8/16/22 the Nurse on the 2 East Unit had to leave the facility for a family emergency at approximately 10:20 PM. The on-site nursing staff did not assume the Nurse's duties resulting in 30 of 35 Residents without assessments, treatments, or medications administered. The Nursing staff that came in at approximately did not pass the missed medications or complete assessments. This deficient practice resulted in a determination of immediate jeopardy with the likelihood of adverse consequences, serious harm and/or death due to the failure to administer physician-ordered medications, perform treatments and complete assessments.
Based on observation, interview, and record review the facility failed to ensure that there was adequate staff to meets the needs of the residents for 2 residents (Resident #33, Resident #118) and 14 of 14 of a Confidential Group of residents, resulting in resident verbalizations of waiting for assistance with Activities of Daily Living (ADL), residents not receiving necessary care and a lack of staff to monitor and provide for resident safety.
Findings Include:
Sufficient Nurse Staffing:
On 8/15/22 at 11:30 AM, the team requested schedules for the week prior to survey and the current week. The documents were not legible electronically and were requested again on paper.
Resident #33
On 8/15/22 at 12:56 PM, during a tour of the facility, supplemental Resident #33 was observed sitting in a chair in her room and stated, It takes hours to get changed. The other day at 1:30 PM, I rang for my brief to be changed. It wasn't changed until 7:00 PM that night. They said they didn't know who was assigned to me. I guess they were short staffed. I've been having problems almost from the time I got here. I have an overactive bladder with incontinence; the stream is not a big stream. I won't call until I've gone a few times. If it has only been a few hours they don't want to check me. They told my roommate if you don't stop ringing your bell were going to ignore you just like we ignore her (R 33).
A record review of the Face sheet and Minimum Data Set (MDS) assessment for Resident #33 indicated an admission date of 5/29/2022 with diagnoses: Chronic kidney disease, hypertension, weakness, dysphagia, weakness and a history of falls with a left leg fracture. The MDS assessment dated [DATE] revealed the resident needed assistance with all care and had a Brieft Interview for Mental Status (BIMS) score of 15/15 indicating full cognitive abilities.
On 8/24/22 at 3:30 PM, during an interview with the Administrator, paper copies of the of the assignment sheets and schedules for the month of August 2022 were requested.
A record review of the 8/16/22 assignment sheet for the 2 E unit indicated a nurse left ~10:20 PM with no replacement noted on the assignment sheet. On further review, many of the assignment sheets were incomplete and without names of nurses. They had blanks.
During an interview with the Administrator on 8/29/22 at 11:50 AM, related to a lack of nursing staff, revealed the facility employed one Registered Nurse (RN) floor nurse and one RN Wound Nurse. Another RN had recently left employment at the facility. Reviewed with the Administrator that most of the nursing staff on the schedules and assignment sheets were not listed as employees of the facility and she said that was true; they were agency nurses. She said the facility contracted for one agency RN to work the floor. She said it was difficult to provide the appropriate amount of RN coverage to care for the needs of the residents. The majority of the nursing staff were agency LPN's (Licensed Practical Nurses). The Administrator was asked if the nurses were completing their clinical shifts as assigned and said, the nurses did not always arrive on time or stay and work until the end of their shifts.
On 8/31/22 at 1:05 PM, during an interview with Resident #33, she said she had several more instances when she did not receive assistance with care. She said some staff were very attentive, even if they were not assigned to assist her, but sometimes she would not see her nurse aide for the entire shift.
Confidential Group Meeting:
During a Confidential Group meeting conducted in the facility on 8/16/22 at 10:30 AM, 14 out of 14 residents verbalized complaints of lack of staff to meet their needs, to include lack of showers, cold food, being left wet, and lack of grooming.
All 14 residents complained that call lights were not being answerer timely and the response time ranged from 30 minutes to hours or not at all. They will come in and turn the light off and say they will come back, but never do.
Several residents verbalized the night shift is bad.
One resident verbalized that sometimes there is no one around at nights. There have been nights when no nurse is on duty until 7 am. It is like a Ghost town on some nights. You can't find any staff to help.
All 14 residents verbalized that 80 percent of the time, their meals are cold. We are not getting hot meals. The food is horrible and tastes bad, smells bad, and almost every meal is cold. There is not enough meat in the sauce, and they often run out of food. Then they want to give us peanut butter and jelly or hot dogs. The food is bad. We have complained and they know it. The trays sit in the carts for a long time before the staff pass them. That is why it is cold. Sometimes they (staff) will heat it up, but it just isn't the same or they say they don't have time.
All 14 residents complained that the facility is using too much Agency. They don't wear identifications (ID badges) so you don't know who is caring for you. A lot of the staff are rude, have attitudes, talk on their phones while they are giving us care. They don't care.
Several residents also verbalized not consistently receiving their HS (nightly) snacks. They will sometime pass the snacks out to their friends. Two diabetic residents said they are not consistently receiving HS snacks.
(An observation occurred during medication room inspection on 8/15/22. In a black fridge, located the medication storage room, was: 6 --1/2 sandwiches with various residents names on them, dated for HS snack 8/14/22.)
LPN L was with Surveyor and was asked why the HS snacks from the night before were still in the fridge and had not been passed. LPN L said the residents get them if they ask for them. LPN L was asked what about the residents who can't ask for them. LPN L said she was not sure about that. Staff are supposed to pass them out. Looks like they did not do it on 8/14/22.
All 14 residents complained that they are not receiving their showers regularly. One resident verbalized her shower was scheduled at night, and if she happens to fall asleep waiting, they say she refused. They are not keeping us clean. There is not enough staff to do what we need.
Resident Council Minutes:
Review of Resident Council Minutes from January 20th, 2022, through July 2022, was provided by the facility for review, some of the concerns documented by the facility are:
January 20th, 2022--
-(Resident by name)- not getting showers on shower days.
-aides are very rude.
-wounds not being changed.
-Residents want better food from dietary.
February 17th, 2022--
-Residents want hot meals.
-Aides are rude and won't warm up her food.
-Agency Aides are horrible and say they don't work here, so they don't have to do things the facility aides do.
-Resident (gave name) had call light on. Aides came in and said shut the call light off. Tell him I am not your aid and don't help.
-asked to see the DON for five weeks. Still have not seen her.
-Aid sits at the nurse station while call lights are on, then answers the call light with an attitude.
-Resident (gave name) leaves his tray (Meal) on his table without waking him up to let him know the tray is there.
-Residents want Agency out and more facility Aides.
-Resident concerned about food being cold.
March 25th, 2022--
-Resident (gave name) meds are not being available and given on time. Nurse told resident meds were not there.
-asked for ice, waited 30 minutes before turning the light on. Went to nursing desk. Aides were sitting at the desk. Aid said she was getting ice. Waited 15 more minutes. Aides get mad when turn the light on.
-Aides talking loud in halls, and cussing.
-Aides are on their phones with an ear piece while giving care.
-Resident concerned about food being cold and not coming in a timely fashion.
April 21, 2022--
-Aides still on phone while giving care.
-Resident goes weeks with out a shower.
-day shift does not pass water or give showers.
-not getting meds on time.
-call light turned off without assisting.
-food cold 90 percent of time.
-Resident afraid to express concerns due to retaliation from staff.
-Aides do not assist in the afternoons.
-meals continue to end up wrong.
-Runs out of food.
-By the time meals arrive, workers say oven is off or food has been thrown out. Every meal has something wrong.
-Staffing issues-No Nurse, or Nurse to patient ratio not safe.
-meds not given.
May 19, 2022--
-Aides still on phones.
-still an issue with Aides not waking resident up for breakfast, lunch, or dinner.
-still not receiving showers.
-Agency Aides are very rude. Talk disrespectful on afternoon shifts. Does not answer call lights.
-medication not given on time.
-dayshift not passing water or giving showers.
-Aides not getting resident (gave name) on Sundays for Bingo.
-food cold 90 percent of time.
-Resident (gave name) spends 175.00 on outside food for meals. Food looks like slop .
-Rehab director is not thorough and did not follow up about brace for her (gave name) leg.
June 24, 2022--
-Aid left her in the bathroom for an hour and have to make own bed, because Aid won't make it up all day.
-Aid doesn't ask if she needs help. Has had only one shower since she got admitted .
-All residents agrees Aides are on their phones while caring for them.
-Resident say they only get changed once a shift.
-Resident (gave name) said still has not received leg brace since 4/3/2022.
-Resident afraid to complain for fear of retaliation. Aids not getting her up daily, not passing water, don't answer call lights.
July 21, 2022--
-Aides not passing ice water.
-Residents not receiving showers on shower days.
-Sheets don't get changed.
-Aides talking on phones while doing patient care.
-Aides don't change the linen, so she does it herself. (gave residents name).
-Resident has not had a shower since she has been here for months.
-Food lids taken off the food before it gets to the room so food is cold.
-Resident (Gave name) said that Aides do not wake her up for meals, so food is cold. Her room mate stays on the Call Light so they don't answer this resident's call light.
Resident #118:
According to admission Face sheet, Resident #118 was admitted to the facility on [DATE], with diagnoses that included High Blood Pressure, Diabetes, High lipids, Stroke with right sided weakness, and other complications.
According to Minimum Data Set (MDS) dated [DATE], Resident #118 scored a 15 out of 15 on the Cognition Assessment indicating no cognition impairment. The MDS also coded Resident #118 as requiring extensive two person assist for Activities of Daily Living (ADL) care to include Bed Mobility, Toileting, Dressing, and Personal hygiene.
The following observation occurred on 8/31/22 at 1:25 PM, during an extended survey. Surveyor went in to speak with Resident #118 to ask about any current missing medications. Resident #118 denied missing any recent medications, but verbalized to Surveyor he had activated his call light around 8:00 AM, and that someone came in and turned the light off, but did not provide any care.
Resident #118 was observed in a shirt and brief at that time. Resident #118 indicated that no one has checked on him, or had come back to give his morning care and it was 1:30 PM. No one has changed my brief, or checked on me all morning. I have not been changed since last night. I am soaked and am laying in poop and urine. It is uncomfortable. No one has done my morning care, or bothered to clean me up. The Therapy guy came down to my room twice, but because I was not ready, he left and I did not get Therapy.
During the observation and interview with Resident #118, Agency Nursing Assistant F entered the room. NA F was asked when was the last time she checked or changed Resident #118, and verbalized she has not checked him or changed him yet. NA F was asked why she has not provided any care to Resident #118 and said I have 12 Residents to care for, it is heavy and hard right now. I have not had a chance.
NA F lifted the top sheet off of Resident #118 to change his brief and Surveyor observed a large circular area of what appeared to be dried and wet rings of urine, soaked into the sheet, from the brief, and through the mattress. NA F was wearing gloves and began to remove the urine soaked brief. Upon removal of the brief, it was also noted to have feces in the brief.
NA F approached Surveyor a few minutes later to verbalize that Resident #118 had been added to her set that day, and she was not informed that her assignment had changed, and that was why she had not checked, changed, or provided care to Resident #118 until 1:30 PM. NA F was asked what time her shift started and said 7 AM.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to maintain sanitary medication carts, 2) Failed to di...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to maintain sanitary medication carts, 2) Failed to dispose of expired insulin pens and expired supplies, and 3)Failed to maintain secured treatment carts and medication carts/narcotic keys/medication room keys for four of four medication carts and one of two medication rooms reviewed for proper labeling of medications and expired medication/supplies, affecting all residents residing in the facility resulting in the potential for contamination of medications, medical procedures being performed with expired medical equipment, the administration of expired medications with decreased efficacy, and the potential for drug diversion.
Findings include:
On 8/24/22 at 1:05 PM, an observation was made of a treatment cart open on the top drawer. No Nursing staff were in attendance of the cart. An observation was made of a Provider at the nurses' station but was not in visual contact with the treatment cart. An observation was made of Residents propelling themselves in wheelchairs in the proximity of the unsecured treatment cart and one Resident with a visitor walking past the treatment cart.
On 8/24/22 at 1:08 PM, a CNA was asked to locate a nurse.
On 8/24/22 at 1:09 PM, Nurse AW approached the surveyor and the unsecured treatment cart. The Nurse was shown the drawer was open. The Nurse responded that she had not been in it all day, and indicated the other Nurse had gone on break. Upon inspection of the treatment cart, Resident's prescribed creams and wound treatments where stored in the first drawer of the treatment cart. When asked if the treatment cart was to be locked when not in direct sight of the Nurse, the Nurse reported that the cart was not to be left open.
On 8/24/22 at 3:20 PM, a review of the facility medication cart for the 1 [NAME] Lower Cart, was conducted with Nurse AX and the following items were observed:
-Blood glucose monitoring strips, opened but not dated with an open or use by date. The Nurse was asked about facility policy and reported the container should be labeled with a date of when they were opened and for how long they were good for.
-Juven, a powdered supplement, 10 packages with and expiration on 4/1/22. The Juven was removed by the Nurse.
-Five and a half pills were observed in the drawer where the Residents' medications were stored.
-An opened needle, capped but not in packaging. The Nurse indicated that should not have been in the drawer and indicated that it did not appear to be a used needle.
-Bottom drawer of the medication cart with spilled debris on the bottom of the drawer.
Narcotic/Medication Cart/Medication Room Keys:
On 8/22/22 at 4:11 PM, an interview was conducted with Nurse A regarding the 7 PM to 7 AM shift on 8/16/22. The Nurse expressed that shift was the first shift at the facility and that she worked as an agency Nurse. The Nurse indicated she had clocked in at 7:05 PM and left at 10:21 PM due to a family emergency and she had to get to her family. The Nurse reported she had not received any orientation to the facility or unit. The Nurse had received notice of a family emergency and had to leave. The Nurse reported she had gone to the 2-West Unit that was a unit behind locked doors and tried to give report and the narcotic/medication cart/medication room keys to Nurse AK.
The Nurse stated, She (Nurse AK) refused the keys and refused to count (narcotic medication) with me and stated, I tried to give her report, but she would not take it. The Nurse reported that the Nurse and a CNA had told her to call the Staff Coordinator AJ which she had done and stated, I asked again for (Nurse AK) to take report and the keys and she still refused. The Nurse was asked what she did with the keys and reported that the Staff Coordinator told her to place them where the next nurse would be able to retrieve them. The Nurse reported putting the keys behind the printer/fax machine at the nurses' station on 2 East and let the Staff Coordinator know where they were. The Nurse reported that she had not done a narcotic count prior to leaving the facility.
On 8/22/22 at 4:50 PM, an interview was conducted with the Director of Nursing (DON) and Unit Manager N. A review of Nurse A leaving due to a family emergency that was scheduled for the 7 PM to 7 AM shift on 8/16/22 on the 2 East Unit was conducted with the DON. The DON reported not being made aware of the Nurse having to leave the facility and reported that Nurse AK, Staff Coordinator AJ nor Nurse A had notified the DON of the Nurse leaving for a family emergency, was not aware that the medications had not been given or that the med cart/narcotic/medication room keys had been left unsecured behind the fax machine at the nurses' station. The DON indicated that Nurse AK could have taken the keys or another nurse in the facility and that the keys should not be left behind the printer.
On 8/31/22 at 10:18 AM, an interview was conducted with Nurse AA regarding working at the facility on 8/16/22. When asked about the medication cart/narcotic keys/medication room keys, the Nurse indicated that he had talked to the Staff Coordinator (AJ) who told him where to find the keys behind the printer. The Nurse was asked if the keys were in a secure area and reported they were not. The Nurse was asked about counting the narcotics and he stated, I counted by myself. I did not sign because no one counted with me. I signed in the morning when I counted with another nurse.
A review of facility policy titled, Medication Storage in the Facility. ID2: Controlled Substance Storage, revised 1/2018, revealed, Medications included in the Drug Enforcement Administration classification as controlled substances are subject to special handling, storage, disposal and record keeping in the facility in accordance with federal, state and other applicable laws and regulations . B . The access system to controlled medications is not the same as the system giving access to other medications [the key that opens the compartment is different from the key that opens the medication cart]. If a key system is used, the medication nurse on duty maintains possession of the key to controlled substance storage areas .E. At each shift change, or when keys are transferred, a physical inventory of all controlled substances. Including refrigerated items is conducted by two licensed nurses and is documented .
A review of facility policy titled, Administering Medications, revised 4/2010, revealed, .10. During administration of medications, the medication cart is kept closed and locked when out of sight of the medication nurse or aide . The cart must be clearly visible to the personnel administering medications, and all outward sides must be inaccessible to residents or others passing by .
A review of Facility policy titled, Medication Storage in the Facility, revised 1/2018, revealed, .H. Outdated, contaminated, or deteriorated medications and those in containers that are cracked, soiled, or without secure closures are immediately removed from inventory . I. Medication storage areas are kept clean, well-lit and free of clutter .
The following observations occurred on 8/15/22 at 12:30 PM, during inspection of medications carts and medication storage room, on the 2nd floor.
Observation of medication cart called 'High End' with Licensed Practical Nurse K, the following observations were made:
In the top drawer of the medication cart, a white powdery substance was noted through out the drawer. LPN K was asked what was the powder and indicated it was probably from crushing medication.
Observation of Stock medication bottles, located in the top drawer, reflected no dating to the bottles when opened.
Also observed, was a dead gnat laying in the top drawer of the left side of the medication cart. In the left side drawer, reflected 2 insulin flex pens, (gave name of Residents). One of the flex pen was Lantus solostar flex pen, dated as opened on 7/15/22, dated as expired 8/15/22.
LPN K looked at the flex pen and said the Nurse said should have dated the insulin pens for 28 days not 30 days. This pen expired on 8/13/22. LPN K was asked about label and dating of medications. LPN K said I am not sure of label and dating Policy.
In the left top drawer, laying in white substance, was several pair of glasses, rubber bands, and paper debris noted.
On the left side of the cart, in the drawer with the blister packs of medications, there were several loose pills, paper debris, observed in the bottom of the drawer with the medication packs.
In the bottom drawer, on the barrier trays, the top tray had brown spills dried on the tray, and dirt debris was also observed in the cart.
In the bottom drawer of the cart was a one opened tube of Ketoconazole cream, undated, with no identifying resident's name on it. LPN K was unable to verbalize who the medication was for.
Observation of the 'Low End' medication cart on 8/15/22 at 1:15 PM, occurred with LPN L reflected the following observations:
In the top drawer was observed to have white powdery substance noted to the bottom of the top drawer. There was an open box of antidiarrheal medication, undated. Also noted was an open box of Dulcolax suppositories, undated.
In the drawer with medication blister packs, there were several loose pills in the bottom of the drawer, blue, and orange, along with paper and hair in the drawer.
In drawer 2 and 3, both drawers were dirty and noted to have loose pills, paper pieces, rubber bands, and appearing to be dirty.
The bottom drawer also had dirt and debris to the bottom of the drawer. Also observed in the medication cart was a resident's insulin flex pen (gave the name) dated as opened on 7/1/22, labeled as expired 8/1/22. (14 days expired).
In the Control Substance lock box, there were several small pieces of paper laying in the bottom, and several watches placed in the corner. There were some glasses laying on white powdery substance.
Observation in 2 west medication room with LPN L at 1:30 PM, the following observation occurred:
The freezer part of the refrigerator was noted to have ice buildup in the freezer, about an inch thick. There was one vial of Cllonazepam stored on the shelve below the freezer where the ice was.
On top of a second fridge (Black one) located in the med room, appeared to have dust and dirt on the top. Inside the black fridge was spills of brown substance on the inside door shelve. There was also partially used container/supplement Hi Cal, laying on its side, almost empty and undated. There were several splatters of liquid substance noted on the shelves.
Also observed in the black fridge was: 6 --1/2 sandwiches with various residents names on them, dated for HS snack 8/14/22. LPN L was asked why the HS snacks from the night before were still in the fridge and had not been passed. LPN L said the residents get them if they ask for them. LPN L was asked what about the residents who can't ask for them. LPN L said she was not sure about that. Staff are supposed to pass them out. Looks like they did not do it on 8/14/22.
Observation of medication cart on 1st floor 'Low End' occurred on 8/16/22 at 12:07 PM, with LPN O. During the inspection, the following observations were made:
In the top drawer of the cart, was noted to have a 30 milliliter cup of pills, with 9 various pills in the cup, sitting on the top drawer. The cup had 'rm 104-2' written on the side of the medication cup.
LPN O was asked who pulled the medications, and when they were pulled. LPN O said she did not know, and said she was not the nurse to preset the medications.
Surveyor had LPN O pull the medications for Resident in room [ROOM NUMBER] and attempted to match up the 9 AM, medications and for the next medication pass.
LPN O was unable to verify who and what the medications were except for one pill out of 9. LPN O again verbalized she was not the nurse who preset the medications and verbalized she did not know who did, or how long the med's had been in the cart. Noted in the cart was a loose fish oil pill, paper debris, and dirty drawers.
In one of the drawers was an insulin solostar flex pen (with Resident's name on it) dated as expired on 7/29/22. Another flex pen of Novolog insulin was dated as expired 8/12/22. A vial of opened insulin was noted to be undated, along with insulin test strips, undated.
Additional opened insulin vial observed in the cart was dated as expired on 8/4/22.
Several of the medication drawers had paper debris, and dirt, loose pills noted to the drawers.
LPN O was asked who was supposed to clean the carts and said We are.
The Director of Nursing was made aware of the preset medications after the inspection of medication carts.
Review of Policy 'Administering Medications' dated revised 2010, documented: Only persons licensed or permitted by this State to prepare, administer, and document the administration of medications may do so .
Number 8: The expiration date on the medication label must be checked prior to administering. When opening a multi-dose container, the date shall be recorded on the container.
Number 9: Medications may not be prepared in advance and must be administered within one (1) hour of their prescribed time, unless otherwise specified .
.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen, failed to label and store foods properly, failed to date prepared food, failed t...
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Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen, failed to label and store foods properly, failed to date prepared food, failed to dispose of expired food, failed to ensure that a beard restraint was worn in the food preparation area, and failed to ensure that food preparation equipment was clean, resulting in the potential for cross-contamination of food, spoilage of food and foodbourne illness, for all residents that consume food and beverages from the kitchen out of a census of 139 residents.
Findings include:
According to the 2013 Food Code, eighth edition, documented that the Food Code is a model code and reference document for state, city, county, and tribal agencies that regulate operations such as restaurants, retail food stores, food vendors, schools, hospitals, assisted living, child care centers and nursing homes. Food safety practices at these facilities play a critical role in preventing foodbourne illness .This edition of the Food Code reflects current understanding of evidenced-based practices for effective control of microbiological, chemical, and physical hazards in food facilities that can cause foodbourne illness . Epidemiological outbreak data repeatedly identify five major risk factors related to employee behaviors and preparation practices in retail and food service establishments as contributing to foodbourne illnesses:
-improper holding temperatures,
-inadequate cooking (undercooked raw shell eggs),
-Contaminated equipment,
-Food from unsafe sources,
-poor personal hygiene.
The following observations occurred on 08/15/22 at 10:30 AM, during initial inspection of kitchen, accompanied by Assistant Dietary Manager H.
During the inspection, an observation was made of a male Dietary Staff member standing the food preparation area, preparing food, with his face mask down below his chin. Also noted Dietary Staff member was noted to have approximately 1/2 inch in length, of whiskers on the sides of his face, from the ear to jaw line, chin, up to the other ear, without a beard restraint in place, covering the facial hair.
Staff H was asked who was that and said The Cook.
Staff H told Staff I to pull his face mask up. Surveyor asked Staff I where his beard restraint was. Staff I said, I should have one on. I was going to shave but did not.
Review of the U.S. Public Health Service 2013 Food Code, as adopted by the Michigan Food Law, Chapter 2-402.11, 'Hair Restraints' (A) directs Except as provided in ¶ (B) of this section, Food employees shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food; clean equipment, utensils, and linens; and unwrapped single-service and single-use Articles .
Review of facility Policy 'Hair Restraints/Jewelry/Nail Policy' dated 2017, documents: Food and nutrition service employees shall wear hair restraints and beard guards .Beard guards or masks will be worn as indicated .
Observation in the cooks 'Prep Fridge' the temperature was observed at 36 degrees.
Observation of the bottom floor of the Fridge, reflected particles appearing to be food debris on the bottom floor. Also observed on the floor, were spills and splatters of liquid substance, that was also noted to be spilled on the inside front door and down to the floor. There were several small torn lettuce pieces observed on the floor as well.
On a wire wrack in the Prep Fridge, were 3 large plastic bags of whipped cream, undated, with no receive date and no use by date. Staff H was unable to verify when the items were received and how long they were good for. Staff H said Those should have been dated. I am not sure why they are not.
Also noted, was a large container of mustard that had been opened and partially used with date written on the lid. On the written date, a sticker was placed over the dated lid, as received on 6/2/no yr.
Staff H verbalized it was good for 2 months and was expired on 8/2/22, (13 days). Staff H said This should have been discarded.
Also noted in the Prep Fridge was one large container of Barbecue sauce, opened and half used. The BBQ sauce container was undated. Staff H was unsure of how long the sauce was good for or how long on premises. This should have been dated as well.
Observation of 'Walk In Fridge' reflected a temperature of 26 degrees.
In the Fridge, was one large loaf of sliced ham, opened and partially used. The ham had not been labeled or dated. (No receive or use by date.)
Also observed in the Walk in Fridge, was 2 large plastic rolls of ground beef, dated as expired 8/10/no year (5 days expired).
In the Walk in Fridge was a large opened plastic bag of shredded lettuce, open to air, that was dated as expired on 8/13/no year, (2 days expired).
Observation of the ' Walk in Freezer' reflected temperature at 12 degrees.
In the Freezer, was one large opened bag of tater tots. Further observation reflected the tater tots were undated with a receive by date or use by date. Staff H said These should be dated. All the food items should be dated when they come in and when they should be discarded.
Observation of 'Beverage Cooler' reflected temperature of 39 degrees.
In the Cooler, was one large tray of 43 beverages in cups, with lids on them. Further observation reflected there was no date as when the beverages were prepared or when they were supposed to be used by. Staff H said One of the staff just poured these today. He should have labeled and dated the tray, lids, or something.
The next tray reflected 51 cups of orange juice and apple juice all undated.
There was also a tray of cranberry juice and orange juice, 34 cups, undated.
On the floor of the Beverage Cooler, was some paper debris, noted on the floor. Also observed was multiple splatters and spills down the front door of a liquid substance. Staff H was aware of the observations.
On the other side of the Beverage Cooler, were 4 pre-made chef salads, with meat and cheese on top of lettuce, covered with plastic, that were observed to be undated. Staff H looked for dates on the tray and said 'Not dated. There were also 36 bowls of fruit undated on a tray.
Review of the U.S. Public Health Service 2013 Food Code, as adopted by the Michigan Food Law, Chapter 3-501.17, directs that on-premises or commercially processed foods prepared and held for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed and foods are to be discarded after this date (use by date).
Review of facility Policy 'Labeling and Dating Foods' dated 2017, documented under Policy as: To decrease the risk of food bourne illness and provide the highest quality, food is labeled with the date received, the dated opened, and the date by which the item should be discarded .
Under 'Dry Storage' directs that: Canned food and other shelf stable items such as cake mixes are labeled with date received. If the product does not have an expiration date, the product is labeled with discard or use by date .
Under 'Refrigerated Food' documented that: Refrigerated food prepared in the healthcare community is labeled with the date to discard or to use by. This includes leftovers. The discard date will be a maximum of 6 days after preparation .
Observation of the 'Ice Machine' was noted to have some little black particles of debris along the inside top of the machine. Staff H said, It is not mold. Surveyor asked how she knew it was not mold. Staff H did not reply. Surveyor requested cleaning schedule and maintenance for the ice machine.
In the kitchen area, observation of the juice dispenser was observed to have splatters on the back plate, and a large spill of orange juice on the bottom plate. Staff H said it was just cleaned it, but the Orange Juice had areas of dried juice on the bottom plate and was continually dripping.
Observation of the microwave reflected food particles/splatters on the inside top and sides of the microwave.
Observation of 'Cooks Fridge' reflected a temperature of 28 degrees. Also noted were spills on the front door and base plate, of a liquid substance.
Staff H indicated they have some work to do.
Observation of the coffee machine dispenser was noted to have spills and splatter on the bottom plate, behind the coffee dispenser and inside plate of the machine.
Observation in 'Dry Storage' area reflected a wrack, with bag of hamburger buns. The bag was open and 4 hamburger buns were in the bag, open to air, undated.
Staff H said she would take care of the buns. Also noted was one loaf of white bread open to air, undated with 5 or 6 slices of white bread left in the bag.
In an area by the hand washing sink, was two carts, with 4 large plastic bags of old towels and rags, (per Staff H). The laundry bags were laying out on the cart. Staff H was asked what the laundry was for. Staff H began picking up the dirty towels and rags, that were mixed in with the clean rags. Staff H said they (staff) use these rags to clean up with, but the dirty and clean should not be mixed together and should have been taken back to laundry for cleaning.
A closer inspection of the bags, reflected an open bag, that was drawing flies over the top of the bag. Also noted was a strong odor of mildew and musty smell. Staff H indicated that was coming from the bag attracting the flies.
Staff H picked up a bag of wet towels to take them somewhere, and said again these are not supposed to be here or mixed together.
Review of U.S. Public Health Service Food Code , as adopted by Michigan Food Law, effective October 1st, 2013, chapter 4-501.14, reflects that kitchen equipment is to be cleaned at and maintained throughout the day at a frequency necessary to prevent recontamination of equipment and utensils, and to ensure that the equipment performs its intended function.
On 8/16/22 at 11:15 am, in the second floor nourishment room, there was an ice machine observed in the corner next to a window air conditioner. The window air conditioner was heavily soiled with dust, and there was a thick layer of dust and debris on the window sill. The flooring underneath and around the ice machine was damp with a thick layer of grime on the surface. In addition, the ice scoop holder was observed with standing water at the bottom and black debris on the bottom surface. Dietary Manager (DM) R stated, I'll run that through the dish machine.
According to the 2013 FDA Food Code section 4-903.11 Equipment, Utensils, Linens, and Single-Service and Single-Use Articles, (A) Except as specified in (D) of this section, cleaned equipment and utensils, laundered linens, and single-service and single-use articles shall be stored: (1) In a clean, dry location;.
According to the 2013 FDA Food Code section 6-501.12 Cleaning, Frequency and Restrictions, (A) Physical facilities shall be cleaned as often as necessary to keep them clean.
On 8/16/22 at 12:30 PM, there was a personal cell phone observed charging and was resting on the food preparation table across from the oven. DM R was asked if Staff were allowed to charge their personal cell phones in the kitchen area and stated, No Ma'am.
According to the 2013 FDA Food Code section 3-307.11 Miscellaneous Sources of Contamination, FOOD shall be protected from contamination that may result from a factor or source not specified under Subparts 3-301 - 3-306.
According to the 2013 FDA food code, Section 7-209.11 Storage, Except as specified under §§ 7-207.12 and 7-208.11, Employees shall store their personal care items in facilities as specified under 6-305.11(B), and Section 6-403.11 Designated Areas, .(B) Lockers or other suitable facilities shall be located in a designated room or area where contamination of food, equipment, utensils, linens, and single-service and single use articles can not occur.