SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Pressure Ulcer Prevention
(Tag F0686)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #51
R51's significant change Minimum Data Set (MDS) dated [DATE], indicated R51 had moderate cognitive impairment with ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #51
R51's significant change Minimum Data Set (MDS) dated [DATE], indicated R51 had moderate cognitive impairment with medical diagnoses including type 2 diabetes, communication deficit or difficulties, depression, deformities of the musculoskeletal system and muscle weakness.
R51's significant change MDS dated [DATE], indicated he required substantial to maximal assistance to move from lying to sitting to standing, partial to moderate assistance to roll left and was always incontinent of bowel movements.
R51's significant change MDS dated [DATE], indicated R51 was at risk for developing pressure ulcers, did not have unhealed pressure ulcers, did not have other ulcers, wounds, or skin conditions of his feet, and did not reject care. The MDS further indicated skin and ulcer treatments included a pressure reducing device for the chair, bed, nutrition, or hydration interventions to manage skin problems, pressure ulcer care and applications of ointments or medications other than to feet.
R51's pressure ulcer/injury Care Area Assessment (CAA) dated 10/8/23, indicated R51 had a potential for pressure ulcers with contributing factors identified as frequent bowel (feces) incontinence, activities of daily living (ADL) and mobility impairment. The CAA lacked indication that R51's risk for pressure ulcers would be addressed in the care plan.
R51's pressure ulcer/injury CAA dated 12/8/23, indicated R51's risk for developing pressure ulcers was related to ADL impairment and incontinence and identified pain as a risk factor. The CAA indicated a licensed nurse would assess R51's skin weekly and implement appropriate interventions to prevent skin breakdown as needed. Furthermore, the CAA indicated nursing assistants (NA) would report abnormal skin findings during cares and bath days to a licensed nurse. Additionally, the CAA indicated R51's primary care provider (PCP) should be updated with new or abnormal skin findings for treatment order.
R51's Braden Scale for Predicting Pressure Sore Risk form dated 12/5/23, indicated R51 had a moderate risk for pressure ulcer development.
R51's physician orders included the following:
- Skin prep to coccyx area daily at bedtime for preventive, dated 10/19/23 and discontinued 1/24/24.
- Apply Mepilex (type of dressing) to coccyx every 3 days on evening shift and as needed if soiled, dated 11/7/23 and discontinued 1/24/24.
- Monitor redden/scab area to left heel 3 centimeters (cm) x 3cm until resolved. Place heel protector on foot every shift, dated 12/11/23 and discontinued 1/24/24.
- Turn side to side when in bed every shift, dated 10/19/23.
- Coccyx wound: clean with wound cleanser, skin prep around wound and apply Mepilex (type of dressing). Change dressing once daily for an unstageable pressure ulcer dated 1/24/24.
- Coccyx wound: clean with wound cleanser, skin prep around wound and apply Mepilex (type of dressing). Change dressing every evening as needed for an unstageable pressure ulcer dated 1/24/24.
- Ensure there is no pressure on heel when in bed or sitting in wheelchair every shift, dated 1/25/24.
R51's electronic health record (EHR) included body audit assessments dated:
- 11/16/23, indicated evidence of alteration in skin integrity, heels were firm.
- 11/23/23, indicated evidence of alteration in skin integrity, heels were firm.
- 12/13/23, indicated evidence of alteration in skin integrity, heels with dark spots or any discoloration.
- 1/10/24, indicated a small red and open area to the coccyx and a small scab area to the left heel.
- 1/17/24, indicated a red slit like area on the coccyx and soft, spongy heels and discoloration to R51's left heel.
-1/24/24, indicated a small open area to the coccyx and discoloration to the left heel.
R51's comprehensive skin and positioning evaluation dated 12/5/23, indicated R51 had an open area to his coccyx and identified a turning and repositioning program as an intervention. R51's comprehensive skin and positioning evaluation dated 2/6/24, indicated R51 was incontinent of bowel and bladder and had mobility impairment, placing him at a risk for skin breakdown. Additionally, the evaluation identified R51 had a current pressure ulcer and interventions in place included turning and repositioning and application of nonsurgical dressings (with or without topical medications).
R51's skin and wound evaluation dated 1/31/24, indicated R51 had an unstageable (obscured full-thickness skin and tissue loss) wound to his sacrum with slough and/or eschar noted. The evaluation included wound measurements 1.8cm x 1.9cm with an area measurement of 2.8cm-squared. In the measurement boxes for depth, undermining, and tunneling, not applicable was documented. Furthermore, the evaluation indicated the pressure ulcer was in-house acquired. The evaluation lacked documentation of assessment of the wound bed, periwound, exudate (drainage), odor, edema (swelling), induration (hardening of tissues around a wound), temperature, and pain. The evaluation lacked documentation for goal of wound care, treatment, and wound progress.
R51's skin and wound evaluation dated 2/7/24, indicated R51 had a new diabetic wound to his left heel that measured 4.74cm x 6.5cm with an area measurement of 21.32cm-squared. The evaluation indicated this was in-house acquired but lacked documentation where the evaluation asked how long the wound had been present. The evaluation lacked documentation of assessment of the wound bed, periwound, exudate (drainage), odor, edema (swelling), induration (hardening of tissues around a wound), temperature, and pain. The evaluation lacked documentation for goal of wound care and treatment orders.
R51's skin and wound evaluation dated 2/7/24, indicated R51 had an unstageable (obscured full-thickness skin and tissue loss) wound to his sacrum with slough and/or eschar noted. The evaluation included wound measurements 1.6cm x 1.8cm with an area measurement of 1.7cm-squared. In the measurement boxes for depth, undermining, and tunneling, not applicable was documented. Furthermore, the evaluation indicated the pressure ulcer was in-house acquired. The evaluation lacked documentation of assessment of exudate (drainage), odor, edema (swelling), induration (hardening of tissues around a wound), temperature, and pain. The evaluation indicated the goal of care of this wound was healable and indicated improving progress.
R51's treatment administration record (TAR) from 10/2023 through 2/2024 was reviewed and reflects order to turn resident side to side when in bed signed off as completed by licensed nurse staff. The responses documented in R51's TAR varied between number of times turned, yes or no, refused, or a checkmark for completion. There were six occurrences between 10/1/23 and 2/8/24 with no documentation indicating turning and repositioning occurred.
R51's care plan dated 8/15/23, indicated he was at risk for skin impairment related to immobility and incontinence. A goal to participate in repositioning was identified on 12/28/23. Interventions included float or offload heels, encourage repositioning and position changes during rounds, observe skin during cares and report any changes to the nurse, pressure relieving support surfaces in bed and the chair, and weekly skin inspection.
R51's care plan dated 1/26/24, identified a goal of no complications related to diabetes with an intervention of monitoring all body parts for breaks in skin and treat promptly.
R51's care plan dated 1/26/24, identified a goal to prevent skin alterations due to incontinence with an intervention of encouragement to toilet during rounds.
R51's care plan lacked specific interventions for toileting and turn/reposition programs.
A facility nursing concern and order form dated 12/10/23 revealed a provider update indicating R51's left heel had a round red area with a scab in the middle with an area measurement of
3cm x 3cm. Staff wrote they applied a hell protector and would continue to monitor. The provider signed and dated the form 12/10/23.
A provider progress note dated 10/5/23 indicated R51 and his family member reported sacral pain with sitting. The provider indicated pressure reduction education was provided to both R51 and his family member.
A provider progress note dated 10/19/23 indicated R51 reported pain to his bottom when sitting and lying on his back. The provider wrote a recommendation of not lying on his back when in bed and orders included skin prep to his coccyx and turning from side to side in bed. The provider indicated in the note the orders were discussed with nursing staff.
A provider progress note dated 11/6/23, indicated R51 had a stage 2 pressure injury of the coccygeal region. The provider indicated R51 reported ongoing buttocks pain and difficulty moving himself in bed. The provider wrote that the pressure injury was newly noted during the exam and photos were take and scanned into his EHR. The provider indicated new orders of applying a Mepilex dressing to the coccyx every 3 days and as needed if soiled and to continue current orders of applying skin prep and barrier cream to the coccyx daily and shifting side to side in bed every shift.
R51's EHR lacked documentation of provider updates regarding wounds from 11/6/23 until 1/24/24.
A provider progress note dated 1/24/24, indicated a diabetic stage 2 decubitus ulcer (injury to skin and underlying tissue due to prolonged pressure on the skin) of his left heel and an unstageable pressure ulcer of the coccygeal region. The provider indicated new orders to clean the left heel with wound cleanser, apply skin prep around the wound, apply nonstick gauze then wrap with Kerlix once daily and as needed. The provider also ordered no pressure to R51's heels when sitting in the wheelchair or lying in bed. Additionally, new orders for the coccygeal wound included daily wound monitoring, clean with wound cleanser and apply skin prep around the wound, then apply a Mepilex dressing once daily and as needed.
A provider progress note dated 1/31/24, indicated the left heel would was stable and had no odor or drainage and was open without a dressing on. The provider indicated the unstageable pressure injury of the coccygeal region had increased in size.
Review of the nursing assistant (NA) care sheet dated 2/5/24, indicated R51 had a toileting schedule of upon rising, before and after meals, at bedtime and as needed. The NA care sheet indicated R51's heels should be floated but lacked guidance for a turning and repositioning program.
During observation on 2/5/24 at 7:09 p.m., R51 was in bed, lying on his back.
During observation on 2/6/24 at 8:39 a.m., R51 was in bed, lying on his right side facing the door.
Observations at 1:15 p.m. and 2:13 p.m., showed R51 lying on his back in bed with his legs crossed. His heels were not floated or elevated on a pillow and no heel protectors were on.
During continuous observation on 2/7/24 between 7:11 a.m. and 9:30 a.m., R51 was lying in his bed on his ride side, no heel protectors on and heels were not elevated on a pillow or floated. At 7:44 a.m., registered nurse (RN)-B entered R51's room to administer his morning medications and elevated his heels on a pillow. No heel protectors were offered or applied. At 8:13 a.m., NA-G and RN-B entered R51's room to provide morning cares. NA-G stated R51 should be on a turning and repositioning schedule but he is often sitting up in the wheelchair. NA-G reported R51 had a sore on his backside that started small but now could be worse, and the nurses were putting a dressing on it. RN-B stated R51 was assisted to turn in bed a couple of times per shift and was not aware of him being on a toileting program. RN-B stated the wound to R51's left heel is improving but was unsure of how long it had been present. At 8:42 a.m., RN-A entered R51's to provide wound cares and RN-B exited the room. RN-A stated the current unstageable wound to R51's coccyx was a different wound than the one the nurse practitioner (NP) diagnosed as a stage 2 pressure injury in October. RN-A removed the Mepilex from R51's coccyx and the wound bed was noted to have pink tissue surrounding it. There were two open areas, one of which RN-A reported was scabbed over now that measured approximately 1-inch x ¾-inch and the other area was open and appeared moist. RN-A photographed the wound before cleansing the wound and apply a new Mepilex dressing. At 8:47 a.m., RN-A removed the Mepilex to R51's left heel that was dated 2/6/24. The gauze portion of the dressing was noted to have a dark, sticky-appearing substance on ¾ of it once removed. The wound was approximately 1 ½-inches x 2-inches and had dark red outer aspects around the border, and the wound bed had tissue of light pink, red, and yellow color. The wound had an approximate depth of 0.2 millimeters (mm). RN-A cleanses the wound and asked NA-G to go find a similar dressing to the one removed. NA-G left the room. RN-A was unaware if R51 was on a turning and repositioning schedule and stated it would be on the care plan. RN-A verified R51 should have heel protectors on when in bed. RN-A stated NAs could find care-planned interventions for R51 on their NA care sheets. RN-A reported being responsible for spot-checking to ensure care-planned interventions are being implemented. NA-G returned to the room two minutes later and was unable to find a similar Mepilex dressing. RN-A used a larger Mepilex to cover the heel and then put on R51's gripper socks and heel protector. At 8:55 a.m., RN-B re-entered the room, removed R51's heel protector and gripper sock, used wound cleanser to loosen the Mepilex and removed the dressing. She repeated wound cleansing for the heel wound and stated R51's current orders for the left heel would is not a Mepilex, rather a nonadhesive dressing then wrap with Kerlix to cover. RN-B stated the Mepilex that was removed from 2/6/24 did not reflect correct orders and was most likely on in error due to not having the correct supplies during wound cares. At 9:30 a.m., R51 was sitting upright in his wheelchair with a left heel protector on.
During observation on 2/7/24 at 1:31 p.m., NA-A and NA-G assisted R51 from his wheelchair to the bed. The NAs assisted R51 onto his back in the bed and elevated his heels on a pillow and applied the heel protectors. No offer was made by either NA to turn R51 onto his side before they left his room. At 1:36 p.m., NA-G verified that R51 had not been repositioned or offloaded out of his wheelchair since 9:30 a.m. after morning cares.
During interview on 2/7/24 at 9:13 a.m., licensed practical nurse (LPN)-A stated interventions to reduce skin breakdown would be found on the care plan or the NA care sheets. LPN-A is unable to find a turning and repositioning schedule for R51 on the NA care sheet but acknowledged it should be listed on the care sheet. LPN-A stated that R51 does have a task on the TAR for nurses to document his turning in bed. LPN-A verified R51 has intervention listed on the NA care sheet to float his heels, however, stated it did not identify the heel protectors specifically.
During interview on 2/7/24 at 10:28 a.m., RN-A reviewed R51's EHR and was unable to determine when his coccyx pressure injury worsened from a stage 2 to an unstageable. RN-A stated NAs were expected to use their care sheets to determine what interventions a resident needed during cares. RN-A verified that R51's care sheet did not include heel protectors or a turning and repositioning schedule. RN-A stated R51's care sheet did include that his heels should be floated. RN-A stated R51 should be on a turn and repositioning schedule and stated his care plan identified he should be turned as he allowed and with rounds. RN-A verified responsibility for updating the NA care sheets and stated there was no way for NAs to electronically chart if they had turned or repositioned R51.
During interview on 2/7/24 at 12:09 p.m., the NP verified first seeing the coccyx wound in November and stated it had one open area. The NP stated when the wound was assessed on 1/24/24, there were two areas noted with one containing slough tissue in the wound bed. The NP stated the left heel wound was bothersome due to wound treatment orders not being followed. The NP did not believe order nonadherence contributed to the worsening of the left heel wound, however, the NP stated pressure was a contributing factor. Additionally, the NP stated the photographs of R51's wounds were not routinely reviewed but were assessed when the facility requested.
During interview on 2/8/24 at 12:05 p.m., the regional nurse consultant and director of nursing (DON) stated wound management expectations included weekly wound monitoring, skin and wound assessments with pictures, measurements, orders, and progress. The regional nurse consultant and DON stated this was important to ensure wounds were not worsening and to prevent infections. Additionally, they stated the provider was expected to be updated weekly with wound rounds to ensure the correct orders are in place for wound management. They endorsed concern for orders not being followed. The regional nurse consultant and DON identified repositioning as a skin breakdown prevention intervention and stated resident-specific interventions should be on the care plan, orders, and NA care sheets. The regional nurse consultant and DON expected the NA care sheets to be updated as soon as a change was made. The regional health consultant and DON stated R51 should have been on a turning and repositioning schedule. The regional nurse consultant and DON stated the expected standard of care was not followed for R51.
A policy, Hand Hygiene (Based Upon the CDC Guideline Hand Hygiene in Healthcare Settings) dated 7/2021, indicated proper hand washing techniques should be used to protect the spread of infection. Cleaning your hands reduces the spread of potentially deadly germs to the resident and reduces the risk of healthcare provider colonization or infection caused by germs acquired from the resident. Hand hygiene may occur multiple times during a single care episode. Additionally, the policy indicated alcohol based hand sanitizer was used after touching a resident or the resident's immediate environment, immediately before putting on gloves and after glove removal.
A policy, Skin Management Program dated 9/2022, indicated all residents were assessed for skin integrity alterations or changes in skin conditions upon preadmission screening, admission, daily with POC and weekly with bath. The policy included the following bullets: establish risk for alteration in skin integrity, establish individual interventions needed to promote and or prevent alteration in skin integrity, monitor for healing process of alterations in skin. Documentation of the skin integrity, risk factors and evaluation of individualized interventions shall be done in clear and concise manner per the resident plan of care. A body audit was completed upon admission and weekly and as needed, a comprehensive skin and positioning evaluation was completed upon admission, quarterly, annually, and with changes in condition, weekly skin integrity evaluations were completed in the EMR for all alterations in skin integrity, and an individualized care plan will reflect approaches to stabilize reduce, or remove risk for pressure injury development and or promoting healing of existing alterations in skin. Daily skin wound monitoring will be completed for all residents on a daily basis that have any alterations in skin integrity until resolved.
A policy, Person Centered Care Plan dated 12/2022, indicated a comprehensive person centered care plan was reviewed and revised annually, quarterly, with a significant change in status, and as needed. The comprehensive care plan is comprised of but not limited to NAR care plan, MAR, TAR, flow sheets, POC, engage documentation, weekly skin/wound documentation and physician orders. The overall person-centered care plan should be orientated towards: preventing avoidable declines, managing risk factors, include specific care goals, interventions should be individualized to the resident avoiding vague/non specific information such as offer preferred foods, offer activities etc.
A PressureGuard Custom Care Convertible Owner's Manual undated, indicated the Custom Care Convertible is a non powered treatment surface featuring a patented air therapy design that automatically adjusts a network of interconnected air cylinders and elasticized reservoirs to the appropriate, therapeutic level, regardless of the user's weight or position. It is intended for use as a non-powered reactive therapy surface, or as a powered active therapy surface via the addition of a powered air control unit. The system consists of a foam shell with a high density zoned foam topper serving as the support surface underneath the patient. The foam shell also includes contoured foam bolsters at the sides and ends of the mattress, providing added patient stability and positioning. Within the foam shell is housed the inflation system, consisting of air cylinders which run lengthwise within the mattress. The optional, add on powered control unit connects to the mattress at the patient foot end and provides alternating pressure and rotation therapy modes. Custom care Convertible models are intended for the prevention and treatment of pressure ulcers. Powered modes are intended for active wound treatment, and may be indicated for use as a preventive tool against further complications associated with critically ill patients or immobility. Under the heading Control unit Functions: On/Off: Ensure On/Off switch is Off. Plug power cord into wall outlet. On/Off indicator light will illuminate in amber, indicating that the unit is drawing current but not yet powered up. Press on/off switch to ON. Indicator light will change to green, along with additional lights on control panel, indicating that the unit is powered up. Unit will resume the settings it was in when last powered down.
Based on observation, interview, and document review, the facility failed to perform timely and accurate comprehensive skin assessments, follow prescribed wound care orders and implement interventions to promote healing for 2 of 3 residents (R2, and R51) who were admitted to the facility without pressure ulcers. This resulted in harm for R2 and R51 when R2 developed a pressure ulcer and the pressure ulcer worsened and R51 developed an unstageable pressure ulcer.
Findings include:
A stage one pressure injury is intact skin with a localized area of redness that is non-blanchable (does not turn white when pressed).
A stage two pressure ulcer is partial thickness loss of the skin with exposed dermis, presenting as a shallow open ulcer.
A stage three pressure ulcer is full thickness loss of the skin in which subcutaneous fat may be visible. Additionally, slough (non-viable yellow, tan, gray, green or brown tissue; usually moist, can be soft, stringy and mucinous in texture) or eschar (dead or devitalized tissue that is hard or soft in texture; usually black, brown, or tan in color, and may appear scab-like) may be visible but does not obscure the depth of the tissue loss.
A stage four pressure ulcer is full thickness loss of the skin and tissue loss with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage or bone in the ulcer. Slough and or eschar may be visible on some parts of the wound bed. Undermining and or tunneling often occur. If slough or eschar obscures the wound bed, it is an unstageable pressure ulcer.
An unstageable pressure ulcer is obscured full thickness skin and tissue loss in which the extent of tissue damage within the ulcer cannot be confirmed because the wound bed is obscured by slough or eschar. If slough or eschar is removed, a stage three or stage four pressure ulcer will be revealed. If the anatomical depth of the tissue damage involved can be determined, then reclassified stage should be assigned.
R2's Diagnosis form indicated the following diagnoses: other displaced fracture of upper end of right humerus (upper arm), chronic combined systolic congestive and diastolic congestive heart failure, unspecified dementia, chronic kidney stage 3, and postural kyphosis (an excessive forward curve of the spine).
R2's admission Minimum Data Set (MDS) Optional State Assessment (OSA) dated 10/8/23, indicated R2 required extensive assist for bed mobility, transfers, eating, and toileting.
R2's admission MDS dated [DATE], indicated R2 was at risk of developing pressure ulcers, had hallucinations, did not reject care, and did not have unhealed pressure ulcers.
R2's significant change MDS OSA dated 12/5/23, required extensive assistance with bed mobility, transfers, and toileting.
R2's significant change MDS dated [DATE], indicated R2 had moderate cognitive impairment, rejected cares 1 to 3 days, had one stage three pressure ulcer. The MDS further indicated skin and ulcer treatments included a pressure reducing device for the chair, bed, nutrition or hydration interventions to manage skin problems, pressure ulcer care and applications of ointments or medications other than to feet.
R2's Braden Scale for Predicting Pressure Sore Risk form dated 12/1/23, indicated a score of 15, indicating R2 had a mild risk for pressure ulcer development.
R2's pressure ulcer/injury Care Area Assessment (CAA) dated 10/8/23, indicated R2 had a potential for pressure ulcers and contributing factors included activities of daily living (ADL) and mobility impairment, and incontinence. Further, nurses assess skin weekly and initiated proper interventions to prevent skin breakdown if needed and the care plan would be reviewed to decrease the risk for pressure ulcers.
R2's pressure ulcer/injury CAA dated 12/19/23, indicated pressure ulcer objective was for improvement, due to an actual pressure ulcer and contributing factors included ADL and mobility impairment, cognitive loss, incontinence, and pain. A licensed nurse assesses skin each week and skin was also assessed by caregivers with each bath and each time the resident was dressed. Caregivers assist with repositioning at least every two hours and as needed for comfort and a care plan would be initiated to improve actual pressure ulcer by decreased size and condition and decrease further pressure ulcer risk.
R2's Dashboard in the electronic medical record (EMR) indicated R2 was 69 inches tall and weighed 130.2 pounds on 1/9/24.
R2's care sheet dated 2/2/24, indicated R2 required assist of two for bed mobility, repositioning, had an air mattress, and a Tilt N Space wheelchair, was incontinent and was to be toileted upon rising, before and after meals, at bedtime and as needed. The care sheet lacked information that resident had a pressure ulcer on her sacrum and lacked interventions how to reposition, and how often to reposition and offload when in the wheelchair. Additionally, the care sheet lacked information on how to determine whether the air mattress was on.
R2's care plan revised 12/5/23, indicated R2 refused repositioning, cares, and medications and an intervention included to attempt redirection.
R2's care plan revised on 1/24/24, indicated R2 required partial to moderate assistance of 1 for bed mobility to roll left and right.
R2's care plan revised on 1/24/24, indicated R2 had a stage three pressure injury to the coccyx (tailbone). Interventions included keeping linens dry, observing skin during cares and reporting changes to the nurse, pressure relieving support surfaces in bed and chair, air mattress on the bed alternating, and weekly skin inspections. Interventions were later added on 2/6/24, that included: attempt to reposition off area and not position on area when possible, daily wound monitoring in place, educate, cue and assist with repositioning and offloading, see skin and wound tab for current skin measurements and interventions. Additionally, an intervention was later added on 2/7/24, to ensure the alternating air mattress was plugged in and in working order and report to the nurse if it was not working.
R2's Air Mattress task form obtained 2/8/24, indicated staff were to ensure an alternating air mattress was plugged in and in working order and report to the nurse if not working. During a 30 day look back period, no data was found to indicate staff were checking the air mattress.
R2's Behaviors task form obtained on 2/6/24, from 1/8/24, to 2/6/24, indicated R2 did not have any behaviors of refusals, or rejection of care or treatments in the last 30 days.
R2's Bed Mobility Self Performance task form obtained on 2/6/24, indicated from 1/8/24, to 2/6/24, R2 required mostly extensive assist with bed mobility, but did not refuse.
R2's Skin Observation form from 1/8/24 to 2/6/24, indicated R2 did not refuse.
R2's Transfer Support Provided form from 1/9/24 to 2/7/24, indicated R2 did not refuse transfers and mostly required two person physical assist.
R2's Amount Eaten form from 1/8/24 to 2/6/24, indicated R2 mostly ate 51 to 75% of meals.
Nurse practitioner's (NP)-A's nursing home regulatory progress note dated 12/6/23, indicated R2 had a stage two pressure injury to the sacral region that was improving per staff reports and approved an order for an air mattress.
Medical director's (MD) progress note dated 1/15/24, indicated R2's pressure injury had increased in size per nursing report, and under the heading, Exam indicated a large wound over the buttock just behind anal canal, soiled with watery stool. There was a thick band of necrotic tissue attached at 1 o' clock. The wound base had good granulation tissue. The progress note further indicated the wound was a stage three pressure wound over the sacral area and oxycodone (a narcotic used to treat pain) 2.5 mg was ordered prior to wound change due to unbearable pain.
NP-A's nursing home progress note dated 1/24/24, indicated R2 had a stage three pressure injury and did not see the wound the week prior. Additionally, the note indicated NP-A had ordered Vashe (a wound cleanser that inhibits microbial contamination, loosens exudate, slough, and other foreign materials from the wound bed) for the wound but was not available per the nurse and had also ordered Iodoform (used to drain exudate from tunneling wounds that are open and or infected) to pack the wound, which was also not available. The wound had a moderate amount of foul smelling drainage present on the wound and R2 could benefit from calcium alginate and planned to continue with a wet to dry dressing and change twice daily and may need to increase the frequency of the dressing changes. NP-A's progress note indicated R2 should off load as much as possible.
R2's physician's orders dated 11/28/23, indicated a body audit was completed every week on Tuesdays. Additionally, physician orders on 1/18/24, indicated the following wound care orders for R2's coccyx wound: clean wound with Vashe, wet to dry dressing with normal saline, Iodoform gauze in areas of tunneling, then gauze, then ABD (abdominal gauze pad) and apply skin prep around wound change twice daily.
R2's Comprehensive Skin and Positioning Evaluation note dated 12/1/23, indicated R2 had immobility/contractures and was confined to her bed or the chair all or most of the day and had a pressure reducing device for the chair and bed and application of ointments or medications other than to feet.
R2's Comprehensive Skin and Positioning Evaluation form dated 2/6/24, indicated R2 had immobility/contractures, refused cares and or treatments, was confined to the bed or chair all or most of the day, was on an antidepressant, narcotics, and opioids, had a pressure ulcer over a bony prominence, had thin fragile skin, and approaches included: a pressure reducing device for the chair, turning and repositioning program, pressure ulcer injury care, and application of a nonsurgical dressing other than to feet.
R2's Occupational Therapy (OT) note dated 1/24/24, indicated the followi[TRUNCATED]
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure dignified conversation was maintained for 1 of 1...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure dignified conversation was maintained for 1 of 1 (R48) residents who was observed during morning cares.
Findings include:
R48's admission Minimum Data Set (MDS) dated [DATE], indicated R48 was cognitively intact and had diagnoses of secondary Parkinson's (disorder that causes stiffness, tremors, and weakness), anxiety and depression. R48's MDS further indicated R48 required total assist for mobility and was unable to walk.
R48's care plan dated 1/2/24, indicated R48 was vulnerable due to poor mobility and a new environment. R48's care plan directed staff to report all concerns and ensure a safe environment.
An observation on 2/7/24 at 8:33 a.m., nursing assistant (NA)-A and NA-B entered R48's room to provide morning cares. R48 had stated was willing to get cleaned up but wanted to stay in bed. NA-A and NA-B encouraged R48 to get dressed and go to the dining room for breakfast. During cares, R48 stated was willing to get dressed and get up for breakfast. NA-A and NA-B assisted R48 to get dressed. While NA-A left to get equipment needed to help R48 out of bed, NA-B put R48's shoes on. R48 then stated to NA-B R48 no longer wanted to get up for breakfast and wished to remain in bed. NA-A then entered the room with the equipment and asked R48 and NA-B if R48 was ready to get into the wheelchair. NA-B stated to NA-A she wants to stay in bed .she gives us three different answers, I don't know what we are doing as NA-B took R48's shoes back off. R48 asked NA-B if they were mad. NA-B stated no, it's whatever you want to do. NA-A then entered room again after bringing lift back out into the hall. R48 again apologized and stated I don't know what the big deal is to stay in bed are you mad at me? NA-A and NA-B assured R48 they would do whatever R48 wanted to do, and it was fine to stay in bed. NA-A asked R48 if R48 was comfortable and R48 stated no. NA-A and NA-B boosted R48 up in bed and then NA-A asked if R48 was comfortable. R48 stated sorta. NA-B stated sorta is good and then looked at NA-A and stated, we got to get going. NA-B then left the room. NA-A stayed to finish ensuring R48 was comfortable before leaving R48's room.
When interviewed on 2/7/23 at 8:50 a.m., NA-B stated R48 usually will get out of bed but sometimes will not want to. NA-B further stated R48 needed assistance eating needed encouragement to get out of bed. NA-B was not sure if the comment spoken in front of the R48 offended them, and further stated in 5 minutes R48 will want to be up for breakfast .it's frustrating as there are so many residents to get up.
When interviewed on 2/7/24 at 9:05 a.m., NA-A stated the comments NA-B made were a little rough. Furthermore, NA-A stated R48 was grieving her husband and has had a tough time adjusting to the facility. NA-A stated a softer approach would have likely felt better to R48.
When interviewed on 2/7/24 at 9:15 a.m., R48 stated they felt bad not getting up and felt NA-B was mad at them for not wanting to. R48 further stated I am a sensitive person and the comment made me uncomfortable.
When interviewed on 2/7/24 at 1:06 a.m., registered nurse (RN)-A stated residents should not be made to feel like they did something wrong. RN-A expected staff to provide encouragement and not get disgruntled if the care was declined.
When interviewed on 2/8/24 at 2:24 p.m., the director of nursing (DON) expected staff to maintain professional communication with and in front of residents. Furthermore, DON stated this was important to ensure residents feel good about our care and services.
The Combined Federal and State [NAME] of Rights revised 11/28/16, directed staff to treat each resident with respect and dignity and to care for each resident in a manner that promotes maintenance or enhancement of their quality of life.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to provide routine personal grooming and cleanliness fo...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to provide routine personal grooming and cleanliness for 1 of 1 residents (R24) reviewed for activities of daily living (ADLs) and who were dependant on staff for their care.
Findings include:
R24's quarterly Minimum Data Set (MDS) dated [DATE], indicated R24 had severe cognitive impairment and required substantial to maximal assistance from staff for personal hygiene cares, including shaving and denture cares. R24's diagnoses included depression, anxiety, dementia (a loss of memory, language, problem-solving, and other thinking abilities), and dysphagia (difficulty swallowing).
R24's Care Area Assessment (CAA) for dementia dated 10/24/23, indicated R24 had a decreased ability to make herself understood and to understand others. The CAA indicated R24 had a decline in functional status under continence and further indicated she performed better in a small group. The CAA lacked documentation for care plan considerations but endorsed it would be addressed in the care plan.
R24's CAA for functional abilities dated 10/24/23, was not triggered.
R24's CAA for dental dated 10/24/23, indicated she had no natural teeth and utilized full upper and lower dentures. The CAA indicated staff was to ensure R24 was wearing dentures and assist with oral and/or denture hygiene cares twice per day and as needed.
R24's care plan, dated 11/16/22, indicated she had an activities of daily living (ADL) self-care deficit and identified interventions of oral and personal hygiene assistance with assist of 1 staff. Furthermore, the care plan identified R24 had full dentures (upper and lower) and should have oral cares twice per day and as needed with the assistance of 1 staff.
R24's care plan dated 8/29/23, indicated R24 had demonstrated behaviors around care refusal and identified interventions of redirection, reassurance, allowing personal choices in ADLs as appropriate, and reporting any decline in her ADL function to the nurse.
R24's personal hygiene task sign-off dated 1/8/24 through 2/6/24 was reviewed. The task indicated R24 required an assist of 1 with personal hygiene cares which included oral cares twice per day with full dentures and glasses. The sign-off lacked documentation of R24 refusing personal hygiene cares. The sign-off lacked documentation of R24's personal hygiene cares not being completed or being marked not applicable. During the dates reviewed, R24's personal hygiene task was signed off as completed for both day and evening shifts.
R24's behaviors task sign-off dated 1/10/24 through 2/8/24 was reviewed and lacked documentation of any behaviors, including rejection of care. For the dates reviewed, R24's behavior task sign-off was documented as none.
A dental provider progress note dated 12/28/23, indicated with emphasis that R24 required direct staff assistance with denture care. The printed progress note had circled and underlined notations around R24's requirement for direct staff assistance as well as recommended bedtime denture care.
R24's progress notes dated 10/5/23 through 2/6/24, were reviewed and lacked documentation of care refusal.
During observation on 2/5/24 at 5:38 p.m., R24 was sitting in her wheelchair and had ¼-inch to ½-inch facial hair around her upper lip and the corners of her mouth. She did not have dentures in her mouth. In R24's room on the bedside table was a blue cup that contained upper and lower denture plates covered with water. At 6:32 p.m., R24 was sitting in front of a television in the lounge area with no dentures in her mouth.
During observation on 2/6/24 between 9:07 a.m. and 2:27 p.m., R24 was sitting in the dining room for breakfast at 9:07 a.m. Her facial hair remained unchanged. At 12:53 p.m., R24 sat in her wheelchair in front of a television in the lounge area. Her facial hair remained unchanged. At 1:26 p.m., NA-B and NA-C were observed assisting R24 to lay down in her bed. NA-B stated part of the routine morning cares they provided for R24 included washing up, putting clean clothes on, oral cares, and incontinence cares. NA-B stated that R24 received hospice services including showers, nail care, and hair care. NA-B acknowledged that R24 could benefit from being shaved with a razor but stated that R24 was resistive to cares at times. NA-B and NA-C finished providing incontinence cares, covered R24 with a blanket and lowered her bed. They exited the room without offering or attempting to shave R24's facial hair. At 2:07 p.m., R24 was sitting in her wheelchair in front of a television in the lounge area and her facial hair remained unchanged. She did not have dentures in her mouth. In R24's room, the blue cup with the full denture set remained on the bedside table.
During observation on 2/7/24 at 7:47 a.m., NA-A and NA-B assisted R24 out of bed after being washed up and dressed. NA-B combed R24's hair and put on her glasses before bringing her to the dining room. No offer or attempt was made to shave her facial hair nor provide oral and/or denture cares. R24's facial hair remained unchanged, and she did not have dentures in her mouth. At 1:40 p.m., R24 was sitting in the dining room at a table with a lunch meal in front of her. R24's facial hair remained unchanged, and she did not have dentures in her mouth. An observation of R24's room at 1:41 p.m., revealed a blue cup with upper and lower dentures in it sitting on the bedside table.
During interview on 2/8/24 at 12:25 p.m., the regional nurse consultant and director of nursing (DON) stated the expectation for residents that are dependent on staff for ADL cares was for NAs to follow the care plan and NA care sheets. If a resident was refusing cares, the DON stated NAs were expected to reapproach, redirect, switch caregivers and/or ask a nurse for assistance with the task. The DON stated NAs were absolutely expected to attempt cares such as shaving and denture cares. The regional nurse consultant and DON stated based on care planning and preferences, the expectation is to offer shaving to female residents with facial hair. The regional nurse consultant and DON stated the facility had female trimmers available for resident use and if a resident was refusing cares or had behaviors surrounding cares, NAs should be reporting that to the nurse, who should be following up and reapproaching to ensure the care plan is being followed. The nurse was expected to document if a resident was refusing or having behaviors in a progress note. The regional nurse consultant and DON stated shaving female resident is considered a standard of care and should be done.
During interview on 2/8/24 at 9:10 a.m., R24's hospice NP reported being unaware of any refusals of care or behaviors surrounding care. The hospice NP stated R24 seemed less engaged and less responsive during visits.
During interview on 2/9/24 at 10:27 a.m., RN-D stated the NA care sheet indicated R24 required dentures. RN-D stated it was important for R24 to wear her dentures due to her difficulty with chewing. RN-D stated if R24 refused to allow staff to assist her with denture cares, NAs should reapproach her and if she was still refusing, the NAs should notify the nurse. RN-D stated the nurse should attempt the task and assess the situation to determine why she may be refusing cares. RN-D stated nurses should document this in a progress note and NAs have documentation for this care refusal as well. RN-D was unable to recall staff reporting R24 refusing to wear her dentures on the previous day when she worked.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** PRN medication
R1's significant change Minimum Data Set (MDS) dated [DATE], indicated R1 was cognitively intact and had diagnos...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** PRN medication
R1's significant change Minimum Data Set (MDS) dated [DATE], indicated R1 was cognitively intact and had diagnoses of congestive heart failure (CHF), and kidney disease.
R1's provider order dated 12/13/23, indicated R1 required Lasix 20 milligrams(mg) tablet (medication to aid in removing excess fluid/edema) as needed (PRN) for weight gain; administer at noon as needed for weight gain greater than 3 pounds in 1 day or 5 pounds in a week.
R1's medication administration record (MAR) dated 1/15/24-1/31/24, indicated R1 received PRN Lasix on 1/15/24, 1/28/24, 1/23/24, and 1/26/24.
R1's MAR dated 2/1/24-2/8/24, indicated R1 received PRN Lasix on 2/1/24 and 2/7/24.
R1's care plan revised 12/4/23, indicated R1 was at nutritional risk
A review of R1's weights for 1/15/24-2/8/24 showed:
2/8/24- 258.4 pounds (lbs.) (252.8 lbs. on 2/1/24, greater than 5-pound gain in week, PRN Lasix missed)
2/7/224- 258 lbs. (Lasix PRN given)
2/6/24-258.0 lbs. (251.4 lbs. on 1/30/24, greater than 5 lbs. gain in week, PRN Lasix missed)
2/5/24 -256.0 lbs. (249.4 lbs. on 1/29/24, greater than 5 lbs. gain in week, PRN Lasix missed)
2/4/24-256.6 lbs. (249.8 lbs. on 1/28/24, greater than 5 lbs. gain in week, PRN Lasix missed)
2/3/24-255.8 lbs.
2/2/24- 254.6 lbs.
2/1/24 -252.8 lbs. (Lasix PRN given)
1/31/24-249.4 lbs.
1/30/24-251.4 lbs. (248.0 lbs. on 1/29/24, greater than 3 lbs. in day, PRN Lasix missed)
1/29/24 -248.0 lbs.
1/28/24-249.8 lbs.
1/27/24-254.0 lbs.
1/26/24-253.8 lbs. (Lasix PRN given)
1/25/24-247.4 lbs.
1/23/24-252.4 lbs. (Lasix PRN given)
1/22/24-248.0 lbs.
1/21/24 -251.6 lbs.
,
1/20/24-249.2 lbs.
1/18/24-251.6 lbs. (Lasix PRN given)
1/17/24-248.6 lbs.
1/16/24-249.4 lbs.
1/15/24-251.0 lbs.
Between 1/15/24-2/8/24, R1 had missed 5 PRN Lasix doses.
When interviewed on 2/8/24 at 9:12 a.m., licensed practical nurse (LPN)-G stated R1 had heart failure and edema. R1 had edema wraps in place and had Lasix scheduled and PRN. LPN-G further stated R1 required a daily weight and depending on the weight an additional dose of Lasix was given. LPN- G verified the order was to be given around noon if R1's weight had increased by 3 pounds in a day or 5 pounds in a week. LPN-G stated she would look at the current weight and then lookback 7 days prior and determine if it was needed.
When interviewed on 2/8/24 at 10:31 a.m., nurse practitioner NP verified R1's PRN Lasix order was for a rolling week. NP stated the order was intended for the staff to have an intervention right away if R1 had eaten more salty foods or had some increase. The order was also to remind staff to look at the weight daily. NP had no parameters set for when to be notified of an increase in weight but would expect staff to notify if the PRN order was needed every day. Furthermore, the NP stated staff were expected to give the extra dose R1's weight fell within the parameters.
When interviewed on 2/8/24 at 11:50 a.m., registered nurse (RN)-A stated ideally R1's weights should be obtained before breakfast. Nurses were then expected to look and compare the daily weight with yesterday's weight and then look back to the prior week to determine. RN-A further stated when looking at the weight today, a dose would not be needed as there was not a 3-pound weight gain but would be given due to the 7 day look back as there was a weight gain of greater than 5 pounds. RN-A acknowledged the order could be written a little better to clarify if 7 days was meant to be a traditional week or if it was a rolling week and could be changed to bring clarity as determining the weight gain in 7 days could be confusing and cause a missed dose.
When interviewed on 2/8/24 at 2:25 p.m., the Director of Nursing (DON) expected staff to give the PRN Lasix if the parameters to give were met. Furthermore, the DON acknowledged it was important to monitor the weights and parameters of the order to minimize the risk of fluid overload.
A facility policy titled Medication Management revised 9/2023, directed staff to ensure medications are administered to the right resident, right medication, right dose, right route, right time and follow special instructions. Furthermore, the policy directed staff to ensure all PRN medication were given according to provider's orders and documented in the record.
Based on interview and document review, the facility failed to ensure 1 of 1 residents (R18) reviewed for weight monitoring, had weights completed per physician orders. The facility also failed to implement physician orders for 1 of 1 resident (R30) with an order for pulse monitoring. Additionally, the facility failed to ensure special instructions were followed per physician orders for PRN Lasix administration for 2 of 2 residents (R1, R30) reviewed for quality of care.
Findings Include:
Weight Monitoring
R18's quarterly Minimum Data Set (MDS) dated [DATE], indicated R18 was cognitively intact and had no rejection of cares.
R18's face sheet printed 2/9/24, indicated R18 diagnosis included heart failure (condition that develops when your heart doesn't pump enough blood for your body's needs.), chronic pulmonary edema (a condition in which too much fluid accumulates in the lungs, interfering with a person's ability to breathe normally) and atrial fibrillation (an irregular and often very rapid heart and can lead to blood clots in the heart).
R18's care plan revised 2/8/24, focus included altered cardiovascular status related to congestive heart failure (CHF); indicated monitor edema; report abnormal findings to medical practitioner.
R18's physician orders dated 2/14/23, indicated daily weights every day shift and Lasix 20 milligram, give one tablet by mouth, one time a day for pulmonary hypertension and shortness of breath.
R18's physician progress notes dated 1/15/24, indicated diagnosis of COPD (a group of diseases that cause airflow blockage and breathing-related problems.): patient reported very good with two liters per minute with oxygen. Reports shortness of breath with exertion but no dyspnea (a sensation of running out of the air and of not being able to breathe fast enough or deeply enough).
R18's weight documented from 12/14/23 to 2/8/24, indicated R18 had not been weighed daily per physician orders.
R18's weights were documented as follows:
12/14/23-213.3 pounds (lbs.)
1/2/24-201.2 lbs. (18 days of missed weight documentation from 12/14/23 and a 12 lbs weight loss during that period)
1/6/24-201.2 lbs.
1/7/24-201 lbs.
1/11/24-205 lbs.
1/16/24-202 lbs.
1/16/24-201 lbs.
1/18/24-202.2 lbs.
1/19/24-201.4 lbs.
1/21/24-201.4 lbs.
1/24/24-200.8 lbs.
1/25/24-200.4 lbs.
1/26/24-201.3 lbs.
2/3/24-204 lbs (7days of missing weight documentation from 1/26/24)
2/4/24-201.8 lbs.
2/5/24-201.6 lbs.
2/6/24-202 lbs.
2/8/23-201.2 (lbs.)
R18 had a 12 lbs. weight loss in one month from 12/14/23 at 213.3 lbs through 1/16/24 with R18 at 202 lbs.
During interview on 2/8/24 at 9:33 a.m., nurse manager, licensed practical nurse (LPN)-C stated R18 had an order for daily weights due to having congestive heart failure, and had reviewed R18's weight documentation and verified R18's daily weights were not being completed. LPN-C also explained they could not find documentation R18 had refused cares and the facility process was when a resident refused cares, the nursing assistant would inform the nurse, then the nurse would reapproach the resident and if ongoing refusals the nurse should document the resident's refusal in the medical record.
During interview on 2/8/24 at 10:17 a.m., director of nursing (DON) and regional nurse consultant (RNC)-E stated weights were expected to be completed per physician orders and further explained if a resident refused getting weights completed, the nurse should reapproach and document all refusal in the medical record.
The facility Weight Monitoring and Nutrition at Risk Policy revised 6/23, indicated identify all residents with specific physician order for weight monitoring; order for weights should be verified if it is inputted into point of care correctly.
Pulse Monitoring
R30's annual MDS dated [DATE], indicated R30 had moderate cognitive impairment and did not exhibit rejection of care.
R30's face sheet printed on 2/9/24, indicated diagnoses including Alzheimer's disease, combined systolic congestive and diastolic congestive heart failure and essential primary hypertension.
R30's cardiovascular care plan updated 1/18/24, indicated give all cardiac medication as ordered by medical practitioner. Observe, document, and report to medical practitioner as needed signs and symptoms of altered cardiac output and included pulse rate lower than programmed rate.
R30's physician orders dated 11/29/23, indicated Metoprolol Succinate extended release give 25 milligram (mg) one tablet by mouth one time a day for essential hypertension. Hold for pulse less than 55.
R30's medication administration record (MAR) dated 2/24, indicated metoprolol 25 mg was scheduled at 8:00 a.m., but lacked pulse monitoring documentation prior to metoprolol administration.
During interview on 2/8/24 at 9:33 a.m., nurse manager, (LPN)-C stated pulse monitoring should have been included on R30's MAR with the metoprolol order. LPN-C verified there was no pulse monitoring prior to nursing staff administering R30's metoprolol 25 mg at 8:00 a.m.
During interview on 2/8/24 at 10:17 a.m., DON and RNC-E stated it was the expectation that pulse per physician orders was checked prior to metoprolol 25 mg administration and later verified metoprolol 25 mg order lacked pulse monitoring on the MAR.
A facility policy titled Medication Management revised 9/2023, directed staff to ensure medications are administered to the right resident, right medication, right dose, right route, right time and follow special instructions. Furthermore, the policy directed staff to ensure all PRN medication were given according to provider's orders and documented in the record.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure adequate supervision was provided to prevent at...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure adequate supervision was provided to prevent attempted elopement for 1 of 1 (R3) resident reviewed for wandering. Furthermore, the facility failed to evaluate and analyze R3's attempted elopements to develop targeted interventions to reduce the risk for elopement.
Findings include:
R3's quarterly Minimum Data Set (MDS) dated 12/1523, indicated R3 had severe cognitive impairment and diagnoses of Alzheimer's Disease, depression, and repeated falls. Furthermore, R3's MDS indicated R3 wandered daily and required a wandergaurd (wearable device that alarms when attempting to exit the building).
R3's elopement risk assessment dated [DATE], indicated R3 was a high risk of elopement.
R3's behavior Care Area Assessment (CAA) dated 6/27/23, indicated R3's wandering and refusal of care had worsened since last assessment.
R3's care plan revised on 1/29/24, indicated the following:
-R3 had behaviors of wandering and delusions of stolen and missing items related to dementia. Interventions last updated 8/2/22, directed staff to attempt nonpharmacological interventions such as redirection or activities, behavioral consult as needed, and to observe behavior and attempt to determine pattern, frequency, and triggers.
-R3 was at risk of elopement and had a history of exit seeking. Interventions directed staff to attempt to determine cause of wandering to determine pattern, frequency, and triggers, mark room door with name of familiar photo to aid in remembering room location and offer activities for distraction such as coloring.
R3's provider order dated 6/17/23, directed staff to ensure wanderguard was placed to left wrist each shift and for battery check to be completed nightly.
R3's progress note dated 1/8/24, at 12:46 p.m., R3 was checked on at noon for 30-minute checks. R3 had been found at the assisted living facility.
R3's facility incident report dated 1/8/24, indicated R3 was looking for her daughter. On 1/12/24, the interdisciplinary team reviewed and determined R3 was looking for family. Immediate intervention was to redirect R3 and notify son to visit. The facility incident report lacked indication a thorough investigation was completed to help determine if wander guard and door alarms were functioning, staff responsiveness, and possible triggers or why R3 was searching for family.
A facility document of alarm report printed on 2/7/24, indicated on 1/8/24 at 12:08 p.m., R3's wanderguard alarmed for the hallway for 4 minutes and 18 seconds.
R3's medical record lacked a progress note was placed for an attempted elopement on 1/23/24.
R3's facility incident report dated 1/23/24, indicated the root cause was R3 needed to use the bathroom and the immediate intervention was to assist R3 back to care center and to bathroom. Additionally, dietary and care center staff were to make sure no one follows through the locked doors into the hallway. The facility incident report lacked indication a thorough investigation was completed to help determine if wander guard and door alarms were functioning, staff responsiveness, or any further staff concerns were relevant related to incident.
A facility document of alarm report printed on 2/7/24, indicated on 1/23/24 R3's wandergaurd alarmed for the hallway from 3:53 p.m. for 36 seconds and again at 3:58 p.m. for 31 seconds.
R3's progress note dated 1/26/24 at 10:32 p.m., indicated R3 had eloped twice. R3 had exited the front door when a visitor entered. R3 was unsupervised for less than 5 minutes. The second time R3 had exited the chapel side door and was in the hallway leading to the assisted living for less than 5 minutes. R3 was attempting to go home.
R3's facility incident reports for 1/26/24, that was completed at the time of the incidents was requested however was not received.
A facility document of alarm report printed on 2/7/24, indicated on 1/26/24 at 5:43 p.m., R3's wanderguard alarmed at the front lobby for 1 minutes and 22 seconds and at 5:49 p.m. for 29 seconds. R3's wanderguard also alarmed for the hallway at 8:04 p.m. for 1 minute 20 seconds.
R3's progress note dated 2/1/24 at 10:41 a.m., the business office manager (BOM) was near the lobby at 5:40 p.m., R3 informed BOM about leaving. BOM stated the door was locked and R3 became upset and attempted to exit with a visitor who was exiting. BOM then attempted to block R3 from exiting and R3 became upset and started yelling. Wander alarm ringing and Registered nurse (RN)-A was able to redirect R3 back towards nursing unit.
R3's facility incident report for 1/31/24, that was completed at the time of the incident was requested however was not received.
A facility document of alarm report printed on 2/7/24, indicated on 1/31/24 at 5:39 p.m., R3's wanderguard alarmed at the front lobby for 55 seconds.
An observation on 2/5/24 at 2:45 p.m. R3's door did not have her name on it. R3 was in her room sitting on bed visiting with family.
An observation on 2/6/24 at 8:29 a.m., R3 was walking down the hallway with 4 wheeled walker heading towards their room. R3 stopped and opened the storage under the seat of their walker and rummaged around inside of it for a moment before closing it. R3 continued to walk down the hall, entered their room, and shut the door.
When interviewed on 2/5/24 at 2:50 p.m., family member (FM)-A stated R3 wandered around most of the time and often believed she was moving out. FM-A further stated they try to come and help calm R3 down and sit with R3 when the wandering was bad.
When interviewed on 2/6/24 at 2:11 p.m., nursing assistant (NA)-C stated R3 did wander up and down the hallways, but usually had more behaviors on evening shift. NA-C stated R3 had a wandergaurd in place and was not aware of any time R3 had been outside or at the assisted living, but further stated R3 is determined to do what they want.
When interviewed on 2/6/24 at 2:20 p.m., licensed practical nurse (LPN)-A stated R3 was an elopement risk and wanders up and down the hallways. LPN-A further stated evening shift seemed to be worse for behaviors and usually there was some activity happening for R3 to join in the afternoons. LPN-A was not aware of any time R3 was outside or in the hallway to assisted living.
When interviewed on 2/6/24 at 2:32 p.m., registered nurse (RN)-A stated any resident at risk for elopement would have a wanderguard in place. RN-A stated the exit doors will alarm as a resident is close and if gets right next to the door, the door will automatically lock. With the alarms going off, staff will need to enter a code in the keypad to turn off the alarm. If a wanderguard goes through an exit, the resident's name appears on the call light screen. This was put in place when the memory care unit closed. If a resident eloped or made it past the doors, an incident report would be filed. The IDT team would then determine a root cause and implement interventions from there. RN-A stated R3 was quick, and doors had opened as R3 would continuously push on them until they unlocked. RN-A was aware of three recent times R3 had made it past the doors. RN-A verified she was aware times when R3 had made it past the doors. RN-A stated on 1/8/24 and 1/23/24 R3 had made it to the hallway to the assisted living. On 1/8/24 maintenance had found R3 at the assisted living and 1/23/24, dietary staff had let R3 through accidently. RN-A was here for one of the 1/26/24 incidents when R3 made it into the hallway to the assisted living but was not aware of the other. On 2/1/24, the front door was alarming and R3 was outside for maybe a minute when found. RN-A verified there were not incident reports filed for the 1/26/24 and 2/1/24 events. RN-A stated staff were expected to complete an incident report when there was an elopement to ensure follow up and a root cause was identified.
When interviewed on 2/7/24 at 10:39 a.m., LPN-D stated on 1/8/24, it was only about 10 minutes after the noon check that R3 was found by maintenance. LPN-D further stated she thought the doors locked, but only for so long before they open due to fire hazard.
When interviewed on 2/8/24 at 9:19 a.m., RN-F stated R3's behaviors escalate on evenings more than days. RN-F stated there are just less people and R3 wants to go home like many of the staff are doing. There just isn't a lot going on in the evenings. RN-F stated tries to have conversations with her about R3's family and grandchildren. RN-F stated R3 didn't like to color or any of that but liked snacks. RN-F further stated If staff noticed the behaviors early, R3 was able to be redirected but a lot of 1:1 time was needed. The amount of 1:1 time was challenging as usually there were only three staff on the wing and if staff were in other rooms, it created a lot of extra work.
When interviewed on 2/7/24 at 10:50 a.m. the Director of Nursing (DON) stated R3's elopements were attempted as the wanderguard and door alarm system were working. DON stated there had been some conversation with R3's family about finding a memory care unit and that may be safer, but the son does not wish to move R3. Staff try to redirect R3 with activities or with calling family and as soon as an alarm is sounding, staff respond to the alarms. DON acknowledged there were missing incident reports and R3's elopement attempts lacked complete investigations to determine how or why R3 wanted to leave. DON further stated alarm logs had not been reviewed to determine how long alarms were going off, if they had been working. Staff interviews had not previously been done to help determine any timeline of behaviors or what had occurred during the attempted elopement. Furthermore, DON acknowledged it was assumed dietary staff had let R3 through the doors on 1/23/2, but no interviews with staff had been completed. DON stated staff were expected to complete incident report with any attempted elopement or anytime a resident gets through a locked door. DON stated this was important to ensure safety of the residents and implementing interventions.
A facility policy titled Adverse Event revised 2/2021, directed staff to document the event in the risk management section of the electronic medical record and alert the house supervisor. Immediate changes had to be initiated for individual residents and the care plan updated. The investigative procedure included performing a root cause analysis to identify the root cause or causal factor by creating a timeline of the events and any potential witnesses, gather appropriate data and interviews to review findings and determine a conclusion free of speculation.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and document review, the facility failed to ensure ongoing monitoring of weight for nutrition s...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and document review, the facility failed to ensure ongoing monitoring of weight for nutrition status was implemented as directed for 1 of 1 residents (R55) reviewed for nutrition.
Findings include:
R55's 5 day Minimum Data Set (MDS) dated [DATE], indicated moderate cognitive impairment, did not reject cares, required set up or clean up assist for eating, held food in his mouth after meals, was 67 inches and 174 pounds and had not had a 5% or more weight loss in the last month and indicated R55 had a 5% or more gain in the last month.
R55's Medical Diagnosis form in the electronic medical record (EMR) indicated R55 had the following diagnoses: type two diabetes mellitus, chronic kidney disease stage 3A, unspecified severe protein calorie malnutrition, and dysphagia oropharyngeal phase (swallowing problems occurring in the mouth and or throat).
R55's physician orders dated 1/16/24, indicated to offer a bedtime snack and document the percentage taken.
R55's physician orders dated 1/17/24, indicated R55 required daily weights.
R55's physician orders dated 1/29/24, indicated R55 was on a regular diet, regular texture, and nectar consistency.
R55's physician orders dated 2/1/24, indicated R55 required nectar thickened liquids with medication, meals, and snacks. Okay for thin water between meals with supervision after thorough oral cares.
R55's care plan dated revised 1/17/24, indicated R55 had a nutritional problem related to multiple hospitalizations since admission 11/2022, with a poor appetite and triggered risk for malnutrition. Interventions indicated to observe weight and or caloric intake, observe weight per protocol or as ordered and record, provide and serve diet as ordered, observe intake and record every meal. Registered dietician to evaluate and make diet change recommendations as needed.
R55's nursing assistant care sheet dated 2/2/24, indicated R55 required daily weights and next to weight indicated wheelchair.
R55's Nutrition admission Visit form dated 1/22/24, indicated small portions.
R55's Nutritional Assessment form dated 1/22/24, indicated R55 did not have a swallowing disorder, had a poor appetite as evidenced by variable meal intake of 25 to 100% with refusals and the need for nutritional supplementation. R55's goals were to maintain adequate nutritional status as evidenced by maintaining a stable weight within 5% every 30 days, no signs or symptoms of malnutrition, and consuming at least 75% of at least 2 meals daily through the review date. Interventions included, observing weight, significant weight loss: 3 lbs in 1 week, greater than 5% in 1 month, greater than 7.5% in 3 months, greater than 10% in 6 months. Additionally, interventions indicated to review preferences with the resident and family and provide and serve diet as ordered and observe intake and record every meal.
R55's Mini Nutritional assessment dated [DATE], indicated R55 had a severe decrease in food intake, weight loss greater than 6.6 pounds, was chair or bed bound, and had a nutrition score of 3, indicating R55 was malnourished.
R55's Weights and Vitals form indicated the following weights:
•
1/17/24, 178 pounds in the wheelchair and indicated a 14.1% increase from 12/18/23 when R55 weighed 156 pounds.
•
1/19/24, 178.4 pounds in the wheelchair and indicated a 5.1% increase from 1/10/24 when R55 weighed 169.8 pounds and a 14.4% increase from 12/18/23 when R55 weighed 156 pounds.
•
1/21/24, 174.2 pounds in the wheelchair and indicated an 11.7% increase from 12/18/23 when R55 weighed 156 pounds.
•
1/27/24, 162.8 pounds in the wheelchair and indicated an 8.5% decline from 1/17/24, when R55 weighed 178 pounds.
•
2/4/24, 170.2 pounds in the wheelchair
•
2/5/24, 150.4 pounds in the wheelchair and indicated an 11.7% decline from 1/9/24 when R55 weighed 170.4 pounds, and a 16.1% decline from 11/22/23 when R55 weighed 179.2 pounds.
•
2/6/24, 150.2 pounds in the wheelchair and indicated an 11.9% decline in weight from 1/9/24 when R55 weighed 170.4 pounds, at a 16.2% decline in weight from 11/22/23, when R55 weighed 179.2 pounds.
R55's physician orders form indicated a yellow caution sign next to R55's weight of 150.2 pounds highlighted in red on 2/6/24.
R55's Daily Weight Task form saved on 2/8/24, indicated no data was found for a weight recording during a 30 day lookback.
R55's Noon Meal Ticket dated 2/8/24, indicated R55 required small portions and had beef tips with gravy, mashed potatoes, buttered peas, a dinner roll, and a brownie.
During interview on 2/8/24 at 8:55 a.m., registered nurse (RN)-C stated an order is placed for weights and the nursing assistants have a list if a resident is on a daily weights and the aides would document the weight. RN-C stated the licensed practical nurse (LPN)-C will follow up on any concerns with increases or decreases in weight and RN-C stated if she noticed a trend, would update LPN-C or the physician. RN-C stated the aide documents weights immediately once they obtain the weight and added when staff update her on a weight, she documented the weights. RN-C further stated if a weight is up or down 2 pounds in a day they would notify the provider.
During interview on 2/8/24 at 9:06 a.m., licensed practical nurse (LPN)-C stated daily weights were entered on the tablets and was documented the same day the weight was obtained. LPN-C verified R55 had orders for daily weights which began on 1/17/24, and verified there was a gap in daily weights stating R55 was weighed on 1/17/24, 1/19/24, 1/21/24, 1/27/24, 2/4/24, 2/5/24, and 2/6/24. LPN-C further stated R55's weights were fluctuating and planned to ask for another reweigh because it looked like R55 lost 20 pounds and verified R55 should be weighed daily because he had weight loss and R55 had been reluctant to eat and would have expected nurses to follow through with the daily weights. RN-C further stated R55 was nutritionally at risk before his last hospitalization and stated she had just noticed the weight discrepancy this week and planned to have the aide reweigh R55 and would talk to the nurse practitioner. LPN-C further stated the nurses on the floor should have monitored R55's weights because when they enter the weight, the computer will let them know the last three weights obtained which would flag them to know of changes. LPN-C further stated their system would turn red when vital signs and weights are out of range and the staff would see that when in the medication administration record (MAR) or treatment administration record (TAR).
During interview on 2/8/24 at 9:28 a.m., nursing assistant (NA)-J stated if a resident required weights, they were put on the team sheet and provide the weight to the nurse and the NA would document in point of care.
During interview and observation on 2/8/24 at 9:32 a.m., NA-L put R55 on the scale while sitting in his wheelchair with the foot peddles on and with a cushion in the chair and the weight was 197.2 pounds. NA-L stated R55's weight was 151.8 pounds. NA-L clarified they had a tab that indicated the wheelchair, cushion, and peddles weighed 45.4 pounds. NA-L further stated the 45.4 pounds was subtracted from 197.2 pounds to equal 151.8 pounds, which was R55's weight. NA-L further stated R55 never refused to get weighed because he liked getting out.
During interview on 2/8/24 at 11:50 a.m., the registered dietician (RD) stated she visited with residents to get their food preferences and reviewed the chart for a weight history. A resident who is identified at risk was monitored at least every month and sometimes more often depending on the circumstances. RD further stated they had a weekly weight meeting they were in the process of trying to be more consistent because some residents had daily weights. RD stated if a significant weight loss was determined, they have a meeting with the entire team and the RD would let the MDS nurse know. The weight loss would be discussed and the RD would look at what would trigger the loss and if the resident had decreased intake. RD verified she noticed weights were undocumented and stated they were trying to improve and have more consistent weights. RD further stated it was difficult to determine weight changes if they didn't have weights to look at to determine whether it was expected because of gaps. RD further stated R55 came from the hospital and was not eating in the hospital and did not like what he was receiving so they looked at preferences. RD further stated R55 should be monitored closely for nutrition and thought the daily weights were ordered because he had significant weight loss and to see if his weight loss slowed down.
During interview and observation on 2/8/24, at 12:08 p.m., R55 was in his room and stated it was too much food and stated he would eat some of it. R55's meal ticket indicated small portions. R55 stated it was overwhelming to try to eat all of that and stated he could not eat it all. R55's plate was full with mashed potatoes and beef gravy covering half the plate along with a dinner roll, and peas that covered 1/3 of the plate. Additionally, R55 had a brownie. R55 picked up his fork and picked through potatoes with the gravy and took a bite and then a bite of peas and put the fork back down.
During interview and observation on 2/8/24 at 12:13 p.m., the food service director (FSD) stated small portioned meals can help with a resident's appetite because a regular meal can be overwhelming and can deter a resident from wanting to eat. At 12:16 p.m., R55 told FSD the food on his plate was too much for him and made him feel like he didn't want to eat. FSD told R55 she would make sure to provide a more appropriate serving and told R55 she would educate staff on smaller portions and verified R55's plate looked to be a larger portion and verified she read the meal ticket and saw small portions was highlighted on R55's meal ticket. At 12:24 p.m., R55's food still remained mostly untouched.
During interview on 2/8/24 at 1:49 p.m., the director of nursing (DON) stated there was no additional place a weight was documented and stated it all got pulled in the weights and vitals form. DON further stated weights should be documented on the same day they were obtained and expected staff to follow the order for daily weights and follow resident's preferences as well. DON further stated daily weights were monitored if residents had heart disease and fluid retention or a disease process that needed monitoring and stated R55's risk factors included congestive heart failure and R55 also had a history of weight loss.
A policy, Weight Monitoring and Nutrition at Risk, dated 6/2023, indicated a weight method (standing, wheelchair, etc) would be indicated in the weight POC task and on the NAR care plan. All residents (excluding physician order and nutritionally at risk residents) would be weighed monthly during the first week of the month, re-weigh all residents with a plus or minus three pound difference from the last weight, once each week during morning meeting discuss current nutritionally at risk residents and interventions, nursing will complete an unintentional weight loss audit to determine whether indicated risk factors are addressed. A weekly meeting shall occur to address use Nutritional Risk Meeting Notes. Each team member comes to the meeting to share with the interdisciplinary team (IDT) diet tolerance, meal assistance, new diagnosis, residents with frequent refusals of meals, concerns with chewing and swallowing, coughing or choking. The clinical director completes weight loss audits on those identified the week prior with loss. The team would collaborate to identify residents to be discussed at the meeting including new admissions and readmissions for a minimum of 4 weeks, those identified as being at risk or having malnutrition or undernutrition, and significant unintended weight changes, or insidious weight loss, until stable weight change of 5% in one month or 10% in 6 months. IDT would meet weekly to review residents with identified nutritional concerns. Immediate interventions are implemented by the facility as appropriate to prevent further decline and examples included weekly or more frequent weights, referral to the dietician, and review of the dining environment.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure 1 of 1 resident (R18) who used continuous oxyge...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure 1 of 1 resident (R18) who used continuous oxygen via nasal cannula had current physician order for oxygen use. The facility also failed to assess oxygen saturation levels consistently for 1 of 1 resident (R18) reviewed for respiratory care.
Findings Include:
R18's quarterly Minimum Data Set (MDS) dated [DATE], indicated R18 was cognitively intact and had no rejection of cares. The MDS section titled special treatments/respiratory treatment/oxygen therapy lacked indication R18 used oxygen.
R18's face sheet printed 2/9/24, indicated R18 diagnosis included heart failure (condition that develops when your heart doesn't pump enough blood for your body's needs.), chronic pulmonary edema (a condition in which too much fluid accumulates in the lungs, interfering with a person's ability to breathe normally) and atrial fibrillation (an irregular and often very rapid heart and can lead to blood clots in the heart).
R18's care plan revised 2/8/24, focus included altered respiratory status with shortness of breath related to chronic obstructive pulmonary disease (COPD-a group of diseases that cause airflow blockage and breathing-related problems); 2 liters (L) oxygen continuous via nasal cannula. The care plan goal included pulse oximetry will remain above 90 percent (%).
R18's current physician orders lacked orders for oxygen administration and oxygen saturation monitoring.
R18's physician progress notes dated 1/15/24, indicated COPD: patient reported very good with 2 liters per minute with oxygen. Reported shortness of breath with exertion but no dyspnea (a sensation of running out of the air and of not being able to breathe fast enough or deeply enough).
During observation on 2/6/24 at 1:59 p.m., R18 was sitting in chair in room. R18's oxygen via nasal cannula (NC) was in place and had a visitor in room. R18 appeared asleep in chair.
During observation on 2/7/24 at 1:01 p.m., R18 was in room with visitor. Oxygen via NC was in place with liquid oxygen set at 2L.
R18's oxygen saturation were not consistently monitored every shift and missed many days per oxygen saturation documentation:
-2/9/24 - 97 % (Oxygen via Nasal Cannula)
-2/9/24 -95 % (Oxygen via Nasal Cannula)
-2/8/24 - 97 % (Oxygen via Nasal Cannula)
-2/8/24 -97 % (Oxygen via Nasal Cannula)
-2/8/24 -97 (%) (Room Air)-7 days oxygen saturation monitoring missed
-1/31/24 - 93 % (Room Air)
-1/30/24 - 99 % (Oxygen via Nasal Cannula)-3 days oxygen monitoring missed
-1/26/24 - 91 % (Room Air)
-1/25/24 - 99 % (Oxygen via Nasal Cannula)
-1/25/24 - 94 % (Room Air)
-1/24/24 - 96 % (Room Air)-1 day oxygen saturation monitoring missed
-1/22/24 - 97 % (Oxygen via Nasal Cannula)
-1/22/24 -94 % (Oxygen via Nasal Cannula)
-1/21/24- 96 % (Room Air)
-1/20/24 -98 % (Oxygen via Nasal Cannula)
-1/20/24 -98 % (Oxygen via Nasal Cannula)
-1/19/24 -95 % (Oxygen via Nasal Cannula)
-1/18/24 -99 % (Oxygen via Nasal Cannula)-1 day oxygen saturation monitoring missed
-1/16/24 -95 % (Oxygen via Nasal Cannula)
-1/15/24 -96 % (Oxygen via Nasal cannula)
R18's oxygen saturation monitoring reviewed from1/15/23, through 2/9/23, indicated oxygen saturations were not being monitored consistently and missed for several days at a time.
During interview on 2/8/24 at 9:33 a.m., nurse manager, licensed practical nurse (LPN)-C stated R18 was on oxygen prior to going to the hospital on [DATE], but it appeared oxygen orders were missed when she returned to the facility. LPN-C verified R18's lacked physician orders for oxygen and oxygen saturation monitoring. R18's medication administration and treatment administration record lacked oxygen orders and lacked oxygen saturation monitoring every shift while on 2L of oxygen. LPN-C also clarified if a resident did not have orders to monitor oxygen, it was standard nursing practice to monitor oxygen saturation every shift while using oxygen.
During interview on 2/8/24 at 10:17 a.m., director of nursing (DON) and regional nurse consultant (RNC)-E stated R18 should have a doctor's order for oxygen administration and should also have oxygen saturation monitored with oxygen use.
The facility respiratory and oxygen administration policy was requested but was not received.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R51
R51's significant change Minimum Data Set (MDS) dated [DATE], indicated R51 had moderate cognitive impairment with medical d...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R51
R51's significant change Minimum Data Set (MDS) dated [DATE], indicated R51 had moderate cognitive impairment with medical diagnoses including type 2 diabetes, communication deficit or difficulties, depression, deformities of the musculoskeletal system and muscle weakness. Furthermore, R51's MDS indicated he was always incontinent of bowel.
Review of R51's electronic health record (EHR) indicated R51's indwelling urinary catheter was discontinued and an order to bladder scan three times daily and perform intermittent straight catheterization as needed based on parameters dated 1/24/24.
A nursing progress note dated 1/24/24, indicated the indwelling urinary catheter was removed and R51 was incontinent of urine.
During observation on 2/7/24 at 8:13 a.m., nursing assistant (NA)-G entered R51's room to provide morning cares. NA-G had gloves on, removed R51's hospital gown and washed his face and chest in bed. NA-G then unfastened R51's brief and washed his groin and assisted R51 to turn on his side to remove the soiled brief. NA-G washed R51's buttocks and dried the area before putting a new brief underneath R51. NA-G continued to wear the same gloves while she assisted R51 to put on his pants, shoes, and a shirt. NA-G left R51's pants pulled down while he remained in bed for wound cares. NA-G removed gloves and left the room. NA-G returned to the room and donned new gloves. NA-G removed a plastic bag containing R51's soiled brief from the garage receptacle, picked up soiled linens from the floor and put them into a plastic bag, and emptied the water from the basin. With the same gloves on, NA-G opened R51's top bedside drawer to look for items, closed the drawer, then touched R51's clean brief. NA-G removed gloves, covered R51 with a blanket, and left the room.
During interview on 2/7/24 at 9:30 a.m., NA-G was questioned about wearing the same gloves during morning cares and going from dirty to clean, and NA-G stated it would not be okay to leave the room with dirty gloves on. NA-G verbalized being unaware of going from clean to dirty, then back to clean again with the same gloves on.
During interview on 2/8/04 at 12:16 p.m., the regional consultant and director of nursing (DON) stated hand hygiene is expected to be performed going in and out of a resident's room and before putting gloves on and after removing gloves. The regional consultant and DON acknowledged that not changing gloves when going from dirty to clean in addition to not performing hand hygiene does not maintain infection control. The DON stated soiled linens were expected to be placed in a plastic bag and not on the floor, unless the floor was sanitized afterwards. The DON indicated this would also not maintain infection control.
A facility policy titled Hand Hygiene revised 7/2021, directed staff to perform hand hygiene after touching a resident in the resident's immediate environment, before moving from a soiled body site to a clean body site and immediately before putting on gloves and after glove removal. Furthermore, the policy directed all staff to perform hand hygiene as necessary between tasks and procedures and after bathroom use to prevent cross-contamination.
Based on observation, interview, and document review, the facility failed to ensure proper hand hygiene and personal protective equipment was utilized as recommended by nationally recognized standards during resident cares for 3 of 3 residents (R2, R48 and R51) reviewed for infection control.
Findings include:
R2's significant change Minimum Data Set (MDS) dated [DATE], indicated moderate cognitive impairment, rejected care 1 to 3 days, was always incontinent of bladder, and frequently incontinent of bowel, required substantial assistance with toileting, showering and bathing, and hygiene. Additionally, the MDS indicated R2 had dementia, and had a stage three pressure ulcer.
R2's physician orders dated 1/18/24, indicated the following dressing change to R2's coccyx wound: cleanse wound with Vashe, apply a wet to dry dressing with normal saline, idoform gauze in areas of tunneling, then gauze, then ABD change, and apply skin prep around wound every day and evening shift.
During interview and observation on 2/7/24 between 11:47 a.m., and 11:59 a.m., registered nurse (RN)-A assisted in changing R2's dressing to the coccyx wound. At 11:49 a.m., RN-A removed the ABD dressing and removed her gloves and grabbed another pair of gloves, but did not sanitize in between removing gloves and donning new gloves and pulled packing out of R2's wound bed. An odor was noted when the dressing was removed and nurse practitioner (NP)-A stated there was more of an odor than last time she saw R2. RN-A cleaned the wound with gloves on and then took 4 by 4 gauze out of the clean package with the same gloves on.
During interview on 2/8/24 at 8:07 a.m., RN-A stated she should have made sure before putting new dressing in the wound to change gloves and wash hands. RN-A stated hands should be sanitized between glove changes and stated it would be important to change gloves after removing dressing packing from the wound and reaching into the 4 by 4 gauze bag so it does not contaminate the clean dressings.
During interview on 2/8/24 at 8:16 a.m., the director of nursing stated she expected hands to be sanitized between each step.
During interview on 2/8/24 at 10:06 a.m., the regional consultant stated she expected gloves to be changed as indicated to maintain infection control.
A policy, Hand Hygiene (Based upon the CDC Guideline Hand Hygiene in Healthcare Settings) dated 7/2021, indicated the purpose of proper hand washing techniques should be used to protect the spread of infection. Cleaning your hands reduces the spread of potentially deadly germs to the resident and reduces the risk of healthcare provider colonization or infection caused by germs acquired from the resident. Hand hygiene may occur multiple times during a single care episode. Alcohol based hand sanitizer under the heading, Guideline indicated was used before moving from a soiled body site to a clean body site on the same resident/patient, after contact with blood, body fluids or contaminated surfaces, and immediately before putting on gloves and after glove removal.
R48
R48's admission Minimum Data Set (MDS) dated [DATE], indicated R48 was cognitively intact and had diagnoses of secondary Parkinsonism (disorder that causes stiffness, tremors, and weakness), anxiety and depression. R48's MDS further indicated R48 was always incontinent.
R48's care plan dated 1/2/24, indicated R48 was incontinent due to functional loss and decline in mobility. R48 was dependent on assistance of two staff for incontinent cares.
An observation on 2/7/24 at 8:33 a.m., nursing assistant (NA)-A and NA-B entered R48's room to assist with morning cares. NA-B performed hand hygiene, donned gloves and filled a basin of soap and water that was placed on R48's bedside table. NA-A removed pillows from under R48's legs while NA-B took a washcloth from the basin of water to wash R48's face. The washcloth then was placed back in the basin and a clean towel that was on the bedside table was then used to dry R48's face. NA-A assisted with removingR48's gown while NA-B took the from the basin and washed R48's underarms and shoulders and placed the washcloth back into the basin. R48's brief was unfastened and tucked between R48's legs. NA-B removed the same washcloth from the basin and washed the front of R48's perianal area. NA-B then placed the washcloth on the bedside table. NA-A finished removing the gown which was handed to NA-B. NA-B tossed the dirty gown on the floor under R48's bedside table. NA-A and NA-B assisted R48 to turn on their left side. NA-B then removed a second washcloth from the basin and washed R48's back and bottom before throwing the second washcloth on the floor with R48's gown. NA-B took the first dirty washcloth from R48's bedside table and threw it to the floor with the other dirty items before taking the towel off the bedside table and dried R48's backside. The dirty towel was also tossed on the floor with the other used items. Without hand hygiene or glove removal, NA-B opened R48's bedside table drawer to obtain barrier cream. NA-B squeezed some into their gloved hand and then applied to R48's bottom. Without hand hygiene or glove removal, NA-B replaced the cap and placed the cream back inside R48's drawer. Without glove removal or hand hygiene, NA-B grabbed the clean brief and placed it under R48 and NA-A and NA-B assisted R48 to roll back and forth so brief was on and then fastened it. NA-B then removed gloves and placed new gloves without performing hand hygiene. R48 then was assisted with their shirt and pants. NA-A then removed gloves and without performing hand hygiene moved R48's wheelchair closer to the bed and left room to obtain lift equipment. As NA-A returned with the equipment, R48 decided not to get out of bed and lift was removed. NA-B pushed bed back up against the wall and obtained a plastic bag. Na-B took the dirty laundry items from R48's floor placed in the bag. NA-B then removed gloves and without hand hygiene, exited R48's room. NA-A stayed in the room and further assisted R48 to be comfortable.
When interviewed on 2/7/24 at 8:50 a.m., NA-B verified the soiled towels had been placed on R48's bedside table and floor. NA-B stated normally there would be a bag, but there wasn't one to use in the room. NA-B further acknowledged hand hygiene was not completed after removing the gloves worn during incontinent cares. NA-B stated, I just exchange gloves and don't have time to complete hand hygiene.
When interviewed on 2/7/24 at 9:05 a.m., NA-A acknowledged hand hygiene was not completed after glove removal when R48 was assisted with incontinent cares and dressing. NA-A further stated they thought the soap dispenser was broken in R48's bathroom and even if it was working, it was not always ok to leave residents during cares.
When interviewed on 2/7/24 at 1:06 p.m. registered nurse (RN)-A stated staff should be removing gloves after moving from dirty areas to clean areas when providing care. Furthermore, hand hygiene was needed after each glove removal and when needing to place new gloves. RN-A stated this was important to minimize risk for cross contamination and to prevent infection.
A facility policy titled Hand Hygiene revised 7/2021, directed staff to perform hand hygiene after touching a resident in the resident's immediate environment, before moving from a soiled body site to a clean body site and immediately before putting on gloves and after glove removal. Furthermore, the policy directed all staff to perform hand hygiene as necessary between tasks and procedures and after bathroom use to prevent cross-contamination.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to ensure 1 of 5 residents (R48) were appropriately vaccinated again...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to ensure 1 of 5 residents (R48) were appropriately vaccinated against pneumonia upon admission. Furthermore, the facility failed to have a method or system to ensure the facility offered or provided any initial or updated vaccine to residents per Centers for Disease Control (CDC) vaccination recommendations. This had the potential to affect all 64 residents.
Findings include:
Review of the current CDC pneumococcal vaccine guidelines located at https://www.cdc.gov/vaccines/vpd/pneumo/hcp/pneumo-vaccine-timing.html, identified for:
1) Adults 19-[AGE] years old with specified immunocompromising conditions, staff were to offer and/or provide:
a) the PCV-20 at least 1 year after prior PCV-13,
b) the PPSV-23 (dose 1) at least 8 weeks after prior PCV-13 and PPSV-23 (dose 2) at least 5 years after first dose of PPSV-23.
Staff were to review the pneumococcal vaccine recommendations again when the resident turns [AGE] years old.
2) Adults [AGE] years of age or older, staff were to offer and/or provide based off previous vaccination status as shown below:
a) If NO history of vaccination, offer and/or provide:
aa) the PCV-20 OR
bb) PCV-15 followed by PPSV-23 at least 1 year later.
b) For PPSV-23 vaccine ONLY (at any age):
aa) PCV-20 at least 1 year after prior PPSV-23 OR
bb) PCV-15 at least 1 year after prior PPSV-23
c) For PCV-13 vaccine ONLY (at any age):
aa) PCV-20 at least 1 year after prior PCV13 OR
bb) PPSV-23 at least 1 year after prior PCV13
d) For PCV-13 vaccine (at any age) AND PPSV-23 BEFORE 65 years:
aa) PCV-20 at least 5 years after last pneumococcal vaccine dose OR
bb) PPSV-23 at least 5 years after last pneumococcal vaccine dose
e) Received PCV-13 at Any Age AND PPSV-23 AFTER age [AGE] Years:
aa) Use shared clinical decision-making to decide whether to administer PCV20. If so, the dose of PCV-20 should be administered at least 5 years after the last pneumococcal vaccine.
Review of sampled residents for vaccinations identified:
R45 was over 65 and was admitted to the facility in December of 2023. R45 had received the PPSV-23 on 10/28/10, and received the PCV-13 on 3/2/20, both prior to her admission. Per the CDC guidelines, R45 should have been offered and/or provided the PCV-20 at least 5 years after the last pneumococcal vaccine dose, or offered and/or provided one more dose PPSV-23 at least 8 weeks after prior PCV-13 and at least 5 years after first dose of PPSV-23 dose.
R48 was over [AGE] years old and admitted to the facility in December of 2023. R48's electronic health record (EHR) was reviewed and lacked documentation of being offered or provided the pneumococcal vaccine per the CDC guidelines. R48's EHR and hard chart lacked documentation of declination of vaccinations. Declination of vaccination(s) was requested but not received.
R55 was over [AGE] years old and was admitted to the facility in November of 2023. R55 had previously received the PPSV-23 on 1/1/02 and 8/2/10. R55 had previously received the PCV-13 on 11/10/16. R55 should have been offered and/or provided the PCV-20 at least 5 years after the last pneumococcal vaccine dose based on shared clinical decision-making per the CDC guidelines. R55's EHR lacked documentation of such shared clinical decision-making.
During interview on 2/8/24 at 3:27 p.m., medical records staff indicated during the admissions process, a new resident's Minnesota Immunization Information Connection (MIIC) report was run and uploaded to determine what vaccinations were needed. The medical records staff verified that if a resident's MIIC indicated the resident had completed a series of vaccinations, these doses would be entered under immunizations in the facility's Point Click Care (PCC) software and if a resident was due for a vaccine, the nurse managers were responsible for entering those orders.
During interview on 2/8/24 at 3:40 p.m., licensed practical nurse (LPN)-C explained during admission, residents were given a consent form with the pneumococcal, influenza, and coronavirus-19 (COVID-19) vaccinations the facility could provide. LPN-C stated staff who were on duty when a resident admitted were expected to review this consent form with the resident and obtain consent or declination for each vaccine. LPN-C stated a resident's MIIC report was compared to their signed consent form to determine what was needed and consented for so a physician's order for those immunizations could be requested. LPN-C stated there was no system or process in place that would alert staff to residents due for a vaccination. Furthermore, LPN-C reported the facility relied on both the MIIC report for vaccination status and providers to initiate the shared clinical decision-making process regarding the pneumococcal vaccination series.
During interview on 2/8/24 at 4:16 p.m., registered nurse (RN)-A reported that for all newly admitted residents, a MIIC report was run to determine vaccination status and eligibility. RN-A stated the facility relied on providers to track when a resident was due for a vaccination later. Additionally, RN-A was unsure if the current provider was tracking vaccination statuses or not and stated there was not a process in place for tracking immunizations that were due. RN-A verified there was a potential for something to get missed without this process in place.
During interview on 2/8/24 at 11:34 a.m., the facility's regional consultant and director of nursing (DON) stated a MIIC report was generated for newly admitted residents and if a vaccination was indicated, consent was obtained and standing orders could be utilized to administer the dose.
A request for the sampled residents' consents and/or declination for vaccinations was requested but not received.
A request for the sampled residents' documentation of shared clinical decision-making for the pneumococcal vaccination recommended by the CDC guidelines was requested but not received.
The facility's standing house orders dated 8/2022, indicated the orders were approved by a physician and allowed qualified staff to assess the need to administer certain medications and treatments promptly to increase preventative care and improve quality of care. Under the title Immunizations and Testing, the standing house orders stated per CDC guidelines, administer pneumococcal vaccinations unless contraindicated.
A facility policy for immunizations was requested but not received.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected most or all residents
Refer to 684 quality of care: elopment
When interviewed on 2/8/24 at 9:19 a.m., RN-F stated R3's behaviors escalate on evenings more than days. RN-F stated there are just less people and R3 wants to ...
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Refer to 684 quality of care: elopment
When interviewed on 2/8/24 at 9:19 a.m., RN-F stated R3's behaviors escalate on evenings more than days. RN-F stated there are just less people and R3 wants to go home like many of the staff are doing. RN-F further stated If staff noticed the behaviors early, R3 was able to be redirected but a lot of 1:1 time was needed. The amount of 1:1 time was challenging as usually there were only three staff on the wing and if staff were in other rooms, R3's behaviors and wandering may not be seen right away.
Refer to F550 resident rights
When interviewed on 2/7/23 at 8:50 a.m., NA-B stated R48 usually will get out of bed but sometimes will not want to. NA-B further stated R48 needed assistance eating needed encouragement to get out of bed. NA-B was not sure if the comment spoken in front of the R48 offended them, and further stated in 5 minutes R48 will want to be up for breakfast .it's frustrating as there are so many residents to get up.
During interview on 2/8/24 at 10:17 a.m., director of nursing (DON) and regional nurse consultant (RNC)-E stated staffing was based on acuity and census and adjusted as needed. Nursing staff had complained about working short-staffed and the facility leadership tried to explain to them, staffing was based on census and acuity. DON also stated the leadership would often have staff clarify what they meant by working short-staffed when the required number of staff had been scheduled. DON further stated there were no identified concerns related to resident cares not being completed due to nursing staff working short.
The facility policy titled Nursing Services and Staffing Requirements revised 12/2022, indicated the facility shall provide sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity and diagnoses of the facility's resident population in accordance with the facility assessment.
Based on observation, interview and record review, the facility failed to ensure sufficient staffing were available to ensure 1 of 1 resident (R18), reviewed for weight monitoring, had weights completed. Ensured a comprehansive skin assessment, following prescribed wound care orders and implemented intervention to promote healing for 2 of 3 residents (R2, and R51) admitted to the facility without pressure ulcers, ensure that 1 of 1 resident (R18) with continuous oxygen via nasal cannula had current physician orders for oxygen use and failed to assess oxygen saturation levels consistently reviewed for sufficient staffing, ensure adequate supervision was provided to prevent attempted elopement for 1 of 1 (R3) resident reviewed for wandering. Furthermore, the facility failed to evaluate and analyze R3's attempted elopements to develop targeted interventions to reduce the risk for elopement and ensure dignified conversation was maintained for 1 of 1 (R48) residents who was observed during morning cares. This had the potential to affect all 64 residents who resided at the facility.
Findings include:
Refer to F684 for weight monitoring
Refer to F686 for comprehensive skin assessment and wound care
Refer to F695 for continuous oxygen therapy and assessment
Review of the facility assessment updated 6/2/23, indicated the general staffing plan was to adjust staffing according to census and acuity. The executive director had discretion to adjust staffing to respond to census changes, acuity, emergency and other extenuating circumstances. Number of licensed nurses providing direct care (six to 10), nurse aides (12-20); in addition to nursing staff, other staff needed for behavioral healthcare and services (three to five). The facility utilized and reviewed on a regular basis daily assignment sheet, care plans, individual plans of care and daily census to determine appropriate assignments to ensure continuity of care. Required trainings and competencies were identified.
Review of facility January 2024, master schedule indicated:
Day shift-6:00 a.m. to 2:30 p.m.
Evening shift-2:00 p.m. to 10:30 p.m.
Night Shift- 10:00 p.m. to 6:30 a.m.
-1/1/24-one nurse staff called in on the evening shift; replaced with staff coming in at 4:00 p.m.
-1/10/24- one nurse called in on the evening shift with no replacement.
-1/15/24- one nursing assistant (NA) called in on the day shift with no replacement and one NA scheduled from 6:30 a.m. to 2:30 p.m., left at 11:15 a.m., and not replaced.
-1/19/24- one NA called in on the evening shift with no replacement
-1/21/24- one NA called in day shift with no replacement; one NA left at 1:00 p.m., scheduled on the 6:30 a.m. to 2:30 p.m., shift with no replacement
-1/22/24-one NA called in on evening shift; with no replacement
-1/23/24- one nurse scheduled on the day shift left at 1:30 p.m., one NA called in on the day shift with no replacements.
-1/24/24- one NA called in on the day shift with no replacement; one NA called in on the evening shift with no replacement.
-1/29/24- one NA called in on the evening shift, with no replacement.
Review of July 2023, master schedule:
Day shift-6:00 a.m. to 2:30 p.m.
Evening shift-2:00 p.m. to 10:30 p.m.
Night Shift- 10:00 p.m. to 6:30 a.m.
-7/1/23-one nurse left earlyat 7:20 p.m., on the evening shift; no staff replacement indicated.
-7/3/23- one nurse called in on the day shift; one NA called on the day shift; one NA left at 12:00 p.m., on day shift; no staff replacement indicated.
-7/5/23- one nurse came in at 8:00 a.m., on the day shift; one NA called in on the day shift; one NA left at 9:30 p.m., on the evening shift; one NA left at 9: 00 p.m., on the evening shift. one NA called in on the night shift; no staff replacement indicated.
-7/7/23- one nurse called in on the day shift; two NAs left early on the evening shift; no staff replacement indicated.
-7/8/23- one nurse called in on day shift; no replacement; two NAs came in late (4:00 p.m.) on the evening shift; no staff replacement indicated.
-7/9/23-one NA called in on the day shift; one NA called in on the evening shift; one NA came in at 4:00 p.m., on the evening shift and left 1/2 hour early; no staff replacement indicated.
-7/10/23- two NAs called in on the day shift; one NA left at 9:00 p.m., on the evening shift; one nurse called in on the night shift; no staff replacement indicated.
-7/11/23- one NA called in on the day shift; one NA came in late at 4:00 p.m., on the evening shift; one NA left early at 9:00 p.m., on the evening shift; one NA called in on the night shift with no staff replacement indicated.
-7/12/23- one nurse called in on the day shift; one NA called in on the evening shift; one nurse called in on the night shift; no staff replacement indicated.
-7/13/23- one nurse called in on the evening shift; no staff replacement indicated.
-7/14/23- one NA called in on the day shift; one NA called in on the evening shift; no staff replacement indicated.
-7/15/23- one NA called in on the day shift; one NA called in on the evening shift; one nurse no call/no show on the night shift; no staff replacement indicated.
-7/17/23- one NA called in on the day shift; one NA called in on the evening shift; no staff replacement indicated.
-7/21/23- one NA called in on the evening shift; no staff replacement indicated.
-7/22/23- one NA called in on the day shift; one NA called in on the evening shift; no staff replacement indicated.
-7/23/23- two nurses called in on the day shift; two NA's marked late; one NA's called in on the day shift; one NA came in late on the evening shift at 4:00 p.m., and one NA called in ; no replacement noted.
-7/24/23- one TMA called in on the day shift and one NA called in on the day shift; one NA called in on the evening shift; no staff replacement indicated.
-7/25/23- there NAs called in on evening shift; one nurse called in on the night shift; no staff replacement indicated.
-7/26/23- two NAs called in on the day shift; one NA called in on the evening shift; no staff replacement indicated.
-7/27/23-one nurse called in on the day shift; no staff replacement indicated.
-7/28/23- one NA called in on the evening shift; no staff replacement indicated.
-7/30/23- two NAs called in on evening shift. no staff replacement indicated.
During interview on 2/5/24 at 3:17 p.m., nursing assistant (NA)-J stated staff were not always available due to the facility using agency staff that did not show up. NA-J also stated the weekends were usually more challenging due to pool agency call-ins and difficulty in finding replacement. NA-J explained they got frustrated when assigned 1:10-15 residents per NA on the transitional care unit (TCU). NA-J also stated with only two NAs staffed on the unit it was very busy and it was frustrating since they were unable to meet resident's needs timely. NA-J further explained a meeting was held recently with upper management and had expressed staffing concerns.
During interview on 2/6/24 at 1:40 p.m., universal worker (UW)-I stated was assigned to help with activities, 1:1's with residents, answering call lights, and worked 40 hours a week, however, did not provide any personal cares to residents. UW-I stated the weekends were usually short staffed since there was only one manager on duty who came in at varied times and worked about four hours. When there was a call-in, typically the agency staff called in more frequently, it was difficult to find staff replacement and the staff typically would work short.
During interview on 2/7/24 at 7:53 a.m., licensed practical nurse (LPN)-E stated it was stressful when one nurse was assigned with a trained medication assistant (TMA) as they had to administer medications on one cart till around 10 a.m., then administer insulin and provide other resident treatments. LPN-E stated the weekends were more challenging due to call-ins. LPN-E also explained the manager on duty was often unable to find a replacement and since the manager on duty was at times not a nursing staff, they were unable to provide direct patient care.
During interview on 2/7/24 at 10:02 a.m., registered nurse (RN)-B stated they often had to stay late after working assigned shifts. RN-B explained when assigned with a TMA, they had to work on both halls and could have up to 40 residents assigned to their care, to pass medications, complete treatments, gave insulins, and other nursing related responsibilities the TMA was unable to perform for the residents. RN-B stated the weekends were more challenging with staffing due to call-ins mostly from agency staff and the manager on duty often adjusted staff assignments on the weekends. RN-B also clarified when short-staffed, residents were left soaked for long periods, there were more falls and incidents, it was more challenging for residents who had skin and wounds issues to be turned and repositioned timely and residents had to wait longer periods when they put on their call lights to receive assistance.
During interview on 2/7/24 at 1:14 p.m., LPN-D stated felt overwhelmed most days due to working short staffed and having to work with a TMA with 27-30 residents. LPN-D stated when they worked with a TMA, they would have to complete morning medication pass till around 10 a.m., when the TMA would take over the two medication carts. LPN-D then completed resident treatments, and nursing cares for residents on tube feeding, intravenous antibiotics, insulins and wound cares, etc. LPN-D also clarified the facility had residents who were assigned restorative nursing programs, but staff were unable to complete the walking or exercise program because they did not have time.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0727
(Tag F0727)
Could have caused harm · This affected most or all residents
Based on interview and document review, the facility failed to ensure a registered nurse (RN) was scheduled for a minimum of eight hours per day. This deficient practice had the potential to affect al...
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Based on interview and document review, the facility failed to ensure a registered nurse (RN) was scheduled for a minimum of eight hours per day. This deficient practice had the potential to affect all 64 residents who resided in the facility.
Review of staff schedule postings for the months of July, August, September and December 2023, on the following dates there was no RN coverage for eight consecutive hours per day: 7/4/23, 7/15/23, 7/16/23, and 12/17/23. The facility was unable to provide verification (such as sign in sheets, documentation completed, email communication, etc.,) of RN in facility on 7/3/23, and 8/12/23. There were no RN's scheduled on the nursing master schedule on 7/3/23, and 8/12/23.
During email communication from administrator on 2/8/24 at 12:47 p.m. RN coverage clarification were as follows:
7/3/23- one RN (director of nursing) was in building (per administrator) but did not provide direct resident care
7/4/23- No RN in building
7/15/23-one RN worked 5.85
7/16/23- No RN was in the facility
8/12/23-one RN in building (per administrator) but did not provide direct resident care
12/17/23- one RN worked 6.52 hours
During email communication on 2/7/2024 at 2:41 p.m., administrator indicated I know we always scheduled eight hours or above per day for RN coverage, but it appears due to call in's we may have missed the total of hours in a day on a few occasions.
During interview on 2/8/24 at 12:16 p.m., administrator stated the facility needed to have coverage for RN's at least eight hours per day and seven days a week and typically the facility had staffed way above that. The administrator further explained that when the staffing coordinator (SC)-I completed the nursing staff schedules, the DON, human resources and the administrator got a copy in their emails and this schedule was reviewed during the weekly staffing meetings every Wednesday. The administrator identified the lack of RN coverage for eight consecutive hours indicated on the days above were missed by the facility during staff schedule reviews.
During interview on 2/8/24 at 2:30 p.m., SC-I stated they had not been trained regarding the requirement for eight consecutive hours of RN coverage daily and had just became aware when surveyor was requesting documentation and clarification for eight consecutive hours of RN coverage on the schedule.
The facility policy titled Nursing Services and Staffing Requirements revised 12/22, indicated licensed nursing staff provided 24 hours a day, 7 days per week. Provide Registered nurse services at least 8 consecutive hours a day, 7 days per week. The facility shall provide sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity and diagnoses of the facility's resident population in accordance with the facility assessment.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0730
(Tag F0730)
Could have caused harm · This affected most or all residents
Based on interview and document review, the facility failed to complete an annual performance review for 5 of 5 nursing assistants (NA-E, NA-F, NA-G; NA-H, NA-I) whose employee files were reviewed. Th...
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Based on interview and document review, the facility failed to complete an annual performance review for 5 of 5 nursing assistants (NA-E, NA-F, NA-G; NA-H, NA-I) whose employee files were reviewed. This had the potential to affect all 64 residents who resided at the facility.
Findings include:
The facility Annual Performance Review documentation provided for NA-E, NA-F, NA-G; NA-H and NA-I, were all undated and unsigned by employee and evaluator.
During interview on 2/9/24 at 9:12 a.m., regional nurse consultant (RNC)-E stated it was the expectation that performance evaluations were completed accurately and thoroughly, dated and signed by employee and evaluator annually.
During interview on 2/9/24 at 10:04 a.m., RNC-E also clarified performance reviews were to be completed annually, however, after checking facility records, RNC-E verified performance reviews had not been completed for NA-E, NA-F, NA-G; NA-H, and NA-I who were due for one. RNC-E stated the facility began a new process where performance reviews would be completed quarterly but the new process had not been implemented.
Facility policy titled Performance Reviews dated 1/1/24, indicated the employer's goal is to provide a written performance review at the end of a new employee's first 90 days of employment (the introductory period) and annually at the end of the 4th quarter. Performance reviews should provide clear, direct, accurate evaluations of performance. The employee may make comments on the evaluation form. All performance evaluations will be signed by the employee after the performance management evaluation has taken place. The employee's signature does not indicate that the employee agrees with the evaluation, but that the evaluation has been completed and discussed. The employee should be given a copy of the completed evaluation form. Should the employee elect not to sign the evaluation form, the immediate supervisor must note in the comments section Employee Refuses to Sign, and, if convenient, have another supervisor also sign this comment.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected most or all residents
Based on interview and document review, the facility failed to maintain a quality assurance process improvement (QAPI) committee that was effective in identifying, implementing actions, and continued ...
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Based on interview and document review, the facility failed to maintain a quality assurance process improvement (QAPI) committee that was effective in identifying, implementing actions, and continued monitoring to ensure residents received services to prevent pressure ulcers. This deficient practice had the potential to affect all 64 residents currently residing in the facility.
Findings include:
Review of the 12/18/23 QAPI minutes, indicated a target area of Pressure injuries: Suspected DTI (deep tissue injury) and Stage 2 PI (pressure injury). The minutes indicated the following trend analysis and actions taken: Analysis: Decrease in numbers
1 Stage 2 PI - stable
1 suspected DTI - facility acquired.
Compared to last month wounds have decreased due to healing, discharges or death.
Actions taken:
Watching more closely and discussing more in Tuesday weekly leadership clinical meetings. Consistent use of the Skin/Wound tab in Point Click Care (PCC) and provider ability to follow more closely through they method as well.
Review of the 1/15/24 QAPI minutes, indicated a target area of pressure injuries: Suspected DTI (deep tissue injury) and Stage 2 PI (pressure injury). The minutes indicated the following trend analysis and Actions taken: Analysis: Decrease in numbers
2 Stage 2 PI - stable
1 suspected DTI - facility acquired.
Newly acquired PI on coccyx due to resident laying in bed all the time stage 2. Placed Mepilex and ordered air mattress. Doing more turning and repositioning to decrease it from worsening.
Compared to last month wounds have decrease due to healing, discharges, or death.
Actions taken:
Watching more closely and discussing more in Tuesday weekly leadership clinical meeting.
Consistent use of the Skin/Wounds tab in PCC (Point click Care) and provider ability to follow more closely through this method as well.
Excellent work by Clinical Leadership in observation of and healing of wounds.
Interview on 2/9/24 at 10:38 a.m., the director of nursing (DON) indicated no Tuesday weekly leadership clinical meetings were held since the beginning of December (2 months ago) due to vacations and holidays. No audits were completed during that time. She also indicated the facility is working on pressure sores/wounds. The action plan was consistent use of the skin wound tab in PCC would help the provider follow the wounds. She was not aware that the provider did not look at the wounds weekly. She indicated the Tuesday leadership clinical meetings should have been ongoing or rescheduled, and the minutes from 1/25/24 should have indicated the wounds have increased, not decreased .
Review of the Quality Assurance and Performance Improvement Plan policy dated 2/2023 indicated the following:
The program ensures a systematic performance evaluation, problem analysis and implementation of the improvement strategies to achieve performance goals.
Purpose:
Identifying issues and concerns with facility systems, as well as identifying opportunities for improvement.
Developing and implementing plans to correct and/or improve identified areas.
MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected most or all residents
Based on observation, interview, and document review, the facility failed to ensure the required nurse staffing document contained accurate staffing information. This had the potential to affect all 6...
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Based on observation, interview, and document review, the facility failed to ensure the required nurse staffing document contained accurate staffing information. This had the potential to affect all 64 residents residing in the facility and/or visitors who may wish to view the information.
Findings Include:
Review of the facility master schedule and daily nurse posting for 1/24/24, indicated no changes or updates when staffing levels changed on the master schedule due to call-ins or staff leaving early.
On the following dates with staff changes on the master schedule no updates were noted on the daily nurse staffing hours:
-1/10/24-one nurse called in on the 2:00 p.m. to10:30 p.m., shift; no staff replacement noted.
No update noted to daily nurse staffing for 1/10/24.
-1/15/24-one nursing assistant (NA) called in on the 6:30 a.m to 2:30 p.m., shift; no staff replacement noted; one NA scheduled from 6:30 a.m. to 2:30 p.m., left at 11:15 a.m., no staff replacement noted.
No update noted to daily nurse staffing for 1/15/24.
-1/19/24- one NA called in on the 2:30 p.m. to 10:30 p.m., shift; no staff replacement noted.
No update noted to daily nurse staffing for 1/19/24.
-1/21/24- one NA called in on the 6:30 a.m. to 2:30 p.m., shift; no staff replacement noted. Additionally, one NA left at 1:00 p.m., scheduled on the 6:30 a.m. to 2:30 p.m., shift; no staff replacement noted.
No update noted to daily nurse staffing for 1/21/24.
-1/22/24-one NA called in on the 2:30 p.m. to 10:30 p.m., shift; no staff replacement noted.
No update noted to daily nurse staffing for 1/22/24.
-1/23/24- one licensed staff called in on the 6:00 a.m. to 2:30 p.m., shift; one left at 1:30 p.m.
One NA called in on the 6:00 a.m. to 2:30 p.m., shift; no staff replacements noted.
No update noted to daily nurse staffing for 1/23/24.
-1/24/24- one NA called in on the 6:30 a.m. to 2:30 p.m., shift; no staff replacement noted.
One NA called in on the 2:30 p.m. to 10:30 p.m., shift; no staff replacement noted.
No update noted to daily nurse staffing for 1/24/24.
1/29/24-one NA called in on the 2:30 p.m. to 10:30 p.m., shift; no staff replacement noted.
No update noted to daily nurse staffing for 1/29/24.
During interview on 2/8/24 at 2:01 p.m., staffing coordinator (SC)-I stated they had missed updating the daily nursing postings but should have been completed with staffing changes to reflect accuracy of staffing levels.
The facility policy, Nursing Services and Staffing Requirements updated 12/2022, indicated Include daily census, include direct-care staff work schedules for each direct-care staff member, show all work shifts, including days and hours worked, identify the direct-care staff member ' s resident assignments or work location, the daily work schedule must be posted at the beginning of each work shift in a central location on each floor of the facility, accessible to staff, residents, volunteers, and the public, daily staff postings will be retained for a minimum of 18 months.