NEW ALBANY HEALTH & REHAB CENTER

118 SOUTH GLENFIELD ROAD, NEW ALBANY, MS 38652 (662) 534-9506
For profit - Corporation 114 Beds ADVANCED HEALTH CARE MANAGEMENT Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
29/100
#131 of 200 in MS
Last Inspection: June 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

New Albany Health & Rehab Center has a Trust Grade of F, indicating significant concerns about care quality and safety. Ranking #131 out of 200 facilities in Mississippi places it in the bottom half, and it ranks #2 out of 2 in Union County, meaning it has no local competitors for better care. The facility is worsening, with issues increasing from 2 in 2024 to 4 in 2025. Staffing is a strength, rated 4 out of 5, and turnover is lower than the state average at 41%, which suggests many staff members remain long-term. However, the center has concerning RN coverage, being below 75% of state facilities, and has recently faced serious incidents, including a resident eloping unnoticed and a failure to address grievances about missing clothing for multiple residents.

Trust Score
F
29/100
In Mississippi
#131/200
Bottom 35%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
2 → 4 violations
Staff Stability
○ Average
41% turnover. Near Mississippi's 48% average. Typical for the industry.
Penalties
○ Average
$10,039 in fines. Higher than 53% of Mississippi facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 26 minutes of Registered Nurse (RN) attention daily — below average for Mississippi. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
15 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 2 issues
2025: 4 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (41%)

    7 points below Mississippi average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

2-Star Overall Rating

Below Mississippi average (2.6)

Below average - review inspection findings carefully

Staff Turnover: 41%

Near Mississippi avg (46%)

Typical for the industry

Federal Fines: $10,039

Below median ($33,413)

Minor penalties assessed

Chain: ADVANCED HEALTH CARE MANAGEMENT

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 15 deficiencies on record

2 life-threatening
Jun 2025 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interview, record review and facility policy review the facility failed to implement a ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interview, record review and facility policy review the facility failed to implement a comprehensive care plan for Activities of Daily Living (ADL) for two (2) of 18 sampled residents. Resident # 57, and #62 Findings Include: Review of the facility's policy titled, COMPREHENSIVE PLAN OF CARE with a revision date of 2/17/2025, revealed under Policy: It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs and ALL services that are identified in the resident's comprehensive assessment and meet professional standards of quality . Resident #57 Record review of Resident #57's Care Plan Report revealed that he had an ADL self-care performance deficit related to generalized muscle weakness and had interventions that included to assist with all ADL's as needed. An observation on 06/23/25 at 11:15 AM revealed Resident #57 sitting up on the side of his bed with facial hair on his chin, above his upper lip and scattered facial hair was on his bilateral cheeks. Resident #57's hair was greasy and there was a mild body odor observed with facial hair that was approximately one-eighth to one-fourth inch long. An observation and interview on 06/24/25 at 8:05 AM with Resident #57 revealed he had facial hair to his chin, above his top lip and scattered on his bilateral cheeks. His hair was greasy and there was a mild body odor. He revealed that his bath days were Tuesdays, Thursdays, and Saturdays and they forgot about him some days. Resident #57 revealed that he did not get a bath this past Saturday and that no one came in and offered to give him a bath. He revealed that he had not had a bath since Thursday, four days ago, and he felt dirty. Resident #57 revealed that getting a good bath always made him feel better and stated, I don't feel clean when I miss my bath. He also revealed that he didn't like to have facial hair and wanted it shaved. An observation and interview on 06/24/25 at 8:25 AM with Licensed Practical Nurse (LPN) #1, revealed that the hospice aid came in the facility on Tuesdays and Thursdays to give Resident #57 his bath. During this observation, Resident #57 told LPN #1 that he had not gotten his bath on Saturday. LPN #1 confirmed that Resident #57 had greasy hair, a mild body odor, and facial hair and revealed that this was a concern. She stated, I definitely wouldn't want to go without a bath since Thursday and revealed that she would make sure he got his bath today. Record review of Resident #57's admission Record revealed an admission date of 06/19/23 and that he had diagnoses that included Chronic Obstructive Pulmonary Disease, Unspecified Heart Failure, and Need for Assistance with Personal Care. Record review of Resident #57's Quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 04/30/25 under Section C revealed a Brief Interview for Mental Status (BIMS) score of 14 which indicated that he was cognitively intact. Resident #62 An observation and interview with Resident #62, on 6/24/25 at 9:15 AM, revealed she had not received a bath this week and stated, The aide on night shift told me that they no longer give baths on night shift. She then stated, I always take my baths on Monday, Wednesday, and Friday nights. Record review of the Care Plan Report for Resident #62 revealed: Requires assists with ADL'S due to diagnosis of severe protein calorie malnutrition, polyneuropathy, chronic pain, and depression. She has Limited Range of Motion (LROM) to upper and lower extremities and requires staff assists with ADL's. Interventions included, Assist with ADL'S as needed . During an interview on 6/24/25 at 2:07 PM with the Minimum Data Set (MDS) Coordinator, she confirmed that care plans were established to guide staff in providing necessary care. She stated, The care plan is in place provide appropriate care for each resident. Record review of Resident #62 admission Record revealed the resident was admitted [DATE] with diagnosis of Polyneuropathy. Record review of the MDS, Section C, with an ARD of 6/15/25, revealed a BIMS score of 15, indicating Resident #62 is cognitively intact. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interviews, record review and facility policy review the facility failed to ensure resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interviews, record review and facility policy review the facility failed to ensure resident's requiring assistance with Activities of Daily Living (ADL) were given care as they needed to maintain hygiene for two (2) of 18 sampled residents. Resident #57, and #62 Findings include Review of the facility's policy titled, Activities of Daily Living (ADL) with a revision date of 9/15/2022, revealed under Policy: Based on the resident's comprehensive assessment and consistent with the resident's needs and choices, the facility will ensure a resident's abilities in ADL's do not deteriorate unless deterioration is unavoidable. Care and services will be provided for the following activities of daily living: 1. Bathing, dressing, grooming, and oral care .Policy Explanation and Compliance Guidelines .3. A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene . Resident #57 On 06/23/25 at 11:15 AM an observation of Resident #57 revealed facial hair on his chin, above his upper lip and on his bilateral cheeks. Resident #57's hair was greasy and there was a mild body odor. His facial hair was approximately one-eighth to one-fourth inch long. On 06/24/25 at 8:05 AM an observation and interview with Resident #57 revealed he had facial hair to his chin, above his top lip and scattered on his bilateral cheeks. His hair was greasy and there was a mild body odor. He stated that his bath days were Tuesdays, Thursdays, and Saturdays and they forgot about him some days. Resident #57 revealed that he did not get a bath this past Saturday and that no one came in and offered him a bath. He revealed that he had not had a bath since Thursday, four days ago, and he felt dirty. Resident #57 revealed that getting a good bath always made him feel better and stated, I don't feel clean when I miss my bath. He also revealed that he didn't like to have facial hair and wanted it shaved. On 06/24/25 at 8:25 AM an observation and interview with Licensed Practical Nurse (LPN) #1, revealed that the hospice aid came in on Tuesdays and Thursdays to give him his baths. During this observation, Resident #57 told LPN #1 that he had not gotten his bath on Saturday. LPN #1 confirmed the facial hair, mild body odor and stated that this was a concern. She stated, I definitely wouldn't want to go without a bath since Thursday and revealed that she would make sure he got his bath today. On 06/24/25 at 10:40 AM an observation and interview with Certified Nursing Assistant (CNA) Supervisor, revealed that Resident #57's scheduled bath days were Tuesdays, Thursdays and Saturdays. She revealed that he was on hospice and that their CNAs came in on Tuesdays and Thursdays and that the facility CNAs were responsible for his baths on all other days. During this observation, Resident #57 told CNA Supervisor that he did not get his bath on Saturday and that no one had offered him a bath or shower. He also told the CNA Supervisor that he used to get his baths on Tuesdays, Thursdays, and Saturdays but he hadn't been getting them on Saturdays lately. CNA Supervisor revealed that Resident #57 was cognitively intact and if he said he hadn't been getting his showers on Saturdays lately, he hadn't. Record review of Resident #57's admission Record revealed an admission date of 06/19/23 and that he had diagnoses that included Chronic Obstructive Pulmonary Disease, Unspecified Heart Failure, and Need for Assistance with Personal Care. Record review of Resident #57's Quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 04/30/25 under Section C revealed a Brief Interview for Mental Status (BIMS) score of 14 which indicated that he was cognitively intact. Resident #62 On 6/24/25 at 9:15 AM, an observation and interview with Resident #62, revealed Resident #62 had not received a bath this week. She stated, The aide on night shift told me that they no longer give baths on night shift. I always take my baths on Monday, Wednesday, and Friday nights. During an interview with CNA #2 on 6/24/25 at 9:17 AM, she stated Resident #62 did not have a bath on night shift, and she usually gets her baths on Monday, Wednesday, and Fridays nights, and has for as long as she can remember. Record review of the chart did not reveal any notes or documentation of Resident #62 refusing a bath. During an interview on 6/24/25 at 11:15 AM, with the Infection Preventionist, she stated, Resident #62 gets her baths at nights because she is private and doesn't want to get her bath during the day. She has been getting her baths at night for a long time. During an interview with on 6/24/25 at 2:00 PM with the Director of Nursing, she confirmed Resident #62 did not have a bath on Monday night. She stated, (Proper Name of Resident #62) gets a bath at night on Mondays, Wednesdays, and Fridays. I do not know of any reason why she has not received a bath if she wanted one. Record review of Resident #62 admission Record revealed the resident was admitted [DATE] with diagnosis of Polyneuropathy. Record review of Resident #62's MDS, Section C, with an ARD of 6/15/25, revealed a BIMS score of 15, indicating Resident #62 is cognitively intact.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interview, record review and facility policy review the facility failed to ensure an en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interview, record review and facility policy review the facility failed to ensure an environment that is free from accident hazards and the safety of a resident during care for one (1) of 18 sampled residents. Resident #31 Findings Include: Review of the facility policy titled, INCIDENT AND ACCIDENT REPORTING, with a revised date of 9/05/2023, states It is the policy of this facility that everything possible should be done to avoid accidents or incidents involving patients .Proper reporting helps correct the current incident and prevent future incidents like it . An observation and interview on 06/23/25 at 10:30 AM with Resident #31, revealed a bandage on her right arm. Resident #31 stated, The aide scratched me with her nails when she was giving me care. During an interview with Resident #31's daughter on 6/23/25 at 10:35 AM at the facility, her daughter stated that she noticed the bandage on her arm last week and stated her mother told her someone scratched her, and she saw the bandage on her right arm. Record review 6/23/25 3:21 PM, revealed no order or note regarding skin tear to right arm. Record review of the facility skin assessment dated [DATE] revealed, Right antecubital; Right forearm; Skin tear identified. New orders noted. Resident noted with skin tear to right forearm. Resident states, An aid was turning me and her nails scratched me. Treated with Xeroform gauze daily and as needed (PRN). Oriented to place. Oriented to time. During an interview on 6/24/25 at 11:38 AM, with the Wound Care Nurse, she confirmed that she was unaware of the skin tear on Resident #31's right arm until this morning, but that she had assessed the area, and new orders were given for care of the area. During an interview on 6/24/25 at 3:08 PM, with the Director of Nursing, she confirmed that the incident was not reported to her but that she had spoken with the wound nurse and that new orders were given for care of the skin tear/scratch area to the resident's forearm. She stated, We are investigating this, I am not aware of how this incident occurred and who placed a bandage on her right arm, but confirmed that there was an injury to the resident's forearm. Record review of Resident #31's admission Record revealed the resident was admitted [DATE] with diagnoses that included Parkinson's Disease. Record review of Resident #31's Minimum Data Set (MDS), Section C, with an Assessment Reference Date (ARD) of 4/24/2025, revealed a Brief Interview for Mental Status (BIMS) score of 13, indicating the resident is cognitively intact.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, staff and resident interview, record review and facility policy review the facility failed to utilize Personal Protective Equipment (PPE) for a resident (Resident #188) who was u...

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Based on observation, staff and resident interview, record review and facility policy review the facility failed to utilize Personal Protective Equipment (PPE) for a resident (Resident #188) who was under contact isolation on one (1) of three (3) survey days. Findings Include: Review of the facility policy Infection Prevention and Control with revision date of 02/17/25 revealed, This facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections as per accepted national standards and guidelines . An observation on 06/23/25 at 9:36 AM, revealed Certified Nursing Assistant (CNA) #1 enter Resident #188's room to answer her call light without utilizing Personal Protective Equipment (PPE). There was Contact Precaution signage on her door and a three-drawer cart outside of her room in the hall with gowns, gloves, masks and shoe covers inside. An interview on 06/23/25 at 9:40 AM with CNA #1, revealed that she went into Resident #188's room to answer her call light and did not provide care. She revealed that they did not have to wear gowns and gloves if they did not provide care. CNA #1 confirmed that Resident #188 was on contact precautions for Clostridium Difficile (C-Diff) and confirmed the contact precautions signage on the door. She revealed that the purpose of wearing gowns and gloves with a resident on contact precautions was to prevent the spread of infection and agreed that she should have worn gloves and a gown prior to entering her room. CNA #1 confirmed that she confused Enhanced Barrier Precautions (EBP) with Contact Precautions and stated, It's a little different when they are on contact precautions. She revealed that when a resident was on EBP, they could answer the call lights without having to dress out in PPE but with contact precautions, they were supposed to dress in appropriate PPE before entering the room. An interview on 06/23/25 at 9:45 AM with Registered Nurse (RN) #1, revealed that Resident #188 was on contact precautions for C-Diff. She revealed that she came from the hospital with this and had been in isolation since admission. She revealed that there was a small cart outside of her door and staff were supposed to apply gloves and gowns before entering her room to prevent the spread of infection. RN #1 revealed that the resident had completed her antibiotics and was supposed to be out of isolation, but they extended it due to her continued diarrhea. An interview on 06/23/25 at 2:05 PM with Resident #188 revealed that she spent nine days in the hospital with C-Diff prior to coming to the facility. She revealed that she still had diarrhea, but it had slowed down. Resident #188 revealed that most staff members wore gowns and gloves when they came into her room but some of them did not. An interview on 06/24/25 at 1:35 PM with Infection Preventionist (IP), revealed that Resident #188 had C-Diff and was on contact precautions. She revealed that there was a small cart placed outside of her room and staff were supposed to apply gowns and gloves before entering the room. She revealed that C-DIFF was contagious and by not wearing the proper PPE, the staff could cause the spread of infection. Record review of Resident #188's admission Record revealed an admission date of 06/10/25 and that she had diagnoses that included Enterocolitis due to Clostridium Difficile, Retention of Urine, and Unsteadiness on Feet. Record review of Resident #188's admission Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 06/17/25 under Section C revealed a Brief Interview for Mental Status (BIMS) score of 15 which indicated that she was cognitively intact. Record review of Resident #188's Order Summary Report revealed orders for Contact Precautions related to Enterocolitis Due To Clostridium Difficile. Record review of Resident #188's Care Plan Report initiated on 06/11/25 revealed that she had C. Difficile with interventions that included Contact Precautions.
May 2024 2 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0655 (Tag F0655)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, record review, and facility policy review, the facility failed to develop a baseline care plan to incl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, record review, and facility policy review, the facility failed to develop a baseline care plan to include the initial plan of care for delivery of services and to promote continuity of care and communication for facility staff for a newly admitted resident with a known history of eloping from home prior to admission for one (1) of three (3) care plans for residents who were at risk for elopement. Resident #1 Resident #1 left the facility unnoticed and unsupervised at an unknown time on 04/26/24 and was discovered by the local police department at a nearby business approximately 75 yards from the facility. This business notified the police at 5:38 PM and the resident was found by police at 6:01 PM and was returned to the facility. Resident #1 was last observed on 4/26/24 at 4:38 PM in his room, prior to the elopement. Resident #1 was transported back to the facility and was assessed to have no noted injuries or complaints of pain or discomfort. The State Agency (SA) identified an Immediate Jeopardy (IJ) which began on 4/26/24 when Resident #1 eloped from the facility unsupervised and undetected by facility staff. The facility's failure to provide supervision placed Resident #1 and other residents at risk for wandering and elopement, in a situation which was likely to cause serious injury, serious harm, serious impairment, or death. IJ existed at: 42 CFR 483.21(a)(1) Baseline Care Plans -F655, Scope and Severity J Findings Include: Review of the facility policy titled, Baseline Care Plan with an effective date of 9/30/23 revealed Policy: The facility will develop and implement a baseline care plan for each resident that includes the instructions needed to prove effective and person-centered care of the resident that meets professional standards of quality care .Policy Explanation and Compliance Guidelines: .2. The admitting nurse, or supervising nurse on duty, shall gather information from the admission physical assessment hospital transfer information physician orders and discussion with the resident and resident representative, if applicable . b. Interventions shall be initiated that address the resident's current needs including: i. Any health and safety concerns to prevent decline or injury. ii. Any identified needs for supervision, behavioral interventions . Record review of Resident #1's medical record revealed there was not a baseline care plan developed to address elopement risk, monitoring or supervision needed for Resident #1. Record review of Resident #1's referral (History and Physical) to the facility dated 4/26/24 revealed the resident had an Altered mental status with recent diagnoses of Dementia and Alzheimer's with worsening Frontotemporal Dementia. Family stated that the resident left his house yesterday and was picked up by the PD (Police Department) three miles away from home and has apparently been having hallucinations. Record review of Resident #1's Elopement Evaluation was completed by Licensed Practical Nurse (LPN) #2 on 4/26/24 at 3:53 PM and revealed that the resident had a history of elopement while at home, wandering behavior with a goal directed pattern, wandering behavior that was likely to affect the safety of or well-being of self/others and had not accepted the situation of being admitted to the facility. An interview on 5/1/24 at 1:27 PM, with the Director of Nurses (DON) confirmed that Resident #1 was known to be an elopement risk when he was admitted on [DATE]. She confirmed that the resident had not had all of his assessments completed or a care plan done when he went missing. An interview on 5/1/24 at 1:34 PM, with Certified Nurse Assistant (CNA) #1 stated that she was Resident #1's CNA when he was admitted to the facility on [DATE]. She revealed that a resident's care plan tells what they need done, but she is not sure she has access to see them, and no one had told her that Resident #1 was an elopement risk. She stated if she had known she would have watched him more frequently. An interview on 5/1/24 at 1:48 PM with LPN #1 confirmed a care plan is supposed to let the staff know what care the resident needs, but she is pretty sure this resident did not have one. An interview on 5/1/24 at 2:48 PM with Registered Nurse (RN) #1 confirmed she was the Unit Manager for the unit where Resident #1 was admitted on [DATE]. She stated that she was not sure if the resident had a care plan completed before he went missing. An interview on 5/1/24 at 3:39 PM, with LPN #3 revealed she was present when Resident #1 was admitted on [DATE] and that the Minimum Data Set (MDS) nurses were not there that day. She confirmed that she did not develop a baseline care plan for the resident. An interview on 5/2/24 at 10:40 AM, with RN #2 and RN #3 revealed they were the MDS nurses and were responsible for putting in the resident's care plans. They both admitted they were not at work on Friday 4/26/24 and therefore was not aware of Resident #1's elopement risk and wandering history. RN #3 revealed that sometimes the nurses would put care plans in if they were not there or were not going to be back to work within 48-72 hours. RN #2 revealed the purpose of the care plan was to let staff know a resident's particular care needs and stated that if she had been at work on Friday 4/26/24 then she might have put the care plan in. An interview on 5/2/24 at 10:55 AM, with LPN #4 revealed she received the admitting orders from the hospital, confirmed with the doctor and then she put them in the computer. She confirmed that was all she did and did nothing about developing a baseline care plan to address his elopement risk and need for immediate and frequent supervision. She stated she did not know the resident was an elopement risk or a wanderer. Record review of Resident #1's admission Record revealed the resident was admitted to the facility on [DATE] with no medical diagnoses listed. The facility provided an acceptable Removal Plan on 5/2/24. Review of the facilities Removal Plan revealed the facility took the following actions to remove the IJ: Immediate Actions: 1. Resident #1 was admitted to the facility from acute care hospital on April 26, 2024. He arrived at the facility via this facility's transportation at 3:21 pm. Resident #1 was last seen by a staff member at 4:38 pm when he received his dinner tray. The Police Department received a call of a suspicious person at 5:38 pm. Resident eloped via a window in the room. The facility was made aware of the Immediate Jeopardy on 5/2/2024 at 11:42 am. 2. Resident #1 was placed on one-on-one supervision until transferred to hospital for geriatric psychiatric services on 4/27/2024 at 7:45am. 3. Policy committee reviewed the Elopement and Missing Resident policies on 5/2/2024 at 12:50 pm, no changes were made. 4. Directive Inservice was initiated on 5/2/2024 at 2:00 pm by Licensed Nursing Home Administrator from an outside facility. Content of in-service Elopement and Missing Resident policies. Identifiers and Communication for High-Risk Elopement Residents. Identifiers include Elopement Evaluation User Defined Assessment, resident care profile on the Point Click Care dashboard, the Point of Care, and the Elopement Binders. No staff will be allowed to work until in-serviced. 5. Director of Nursing conducted 100% care plan audit on 5/2/2024 of all residents with elopement risk, 8 total. No issues found. Audit completed at 1:20 pm. 6. The Maintenance Director conducted 100% audit of all resident room windows to ensure they are secure on 5/2/2024, all windows are secure. 7. State Department of Health was notified of elopement on 4/26/2024 at 6:51 pm via complaint hotline. Attorney General notified on 5/2/2024 via web portal. Police Department had been notified at 5:38pm by neighboring business and were with resident. 8. Per facility protocol all admissions are assessed for elopement risk, all new admissions will have a baseline care plan within 48 hours of admission, residents who are at high risk for elopement are photographed and added to the elopement binders located at the reception desk and both nursing stations, an order is added for nursing to monitor for elopement, high risk elopement residents are added to the Point of Care for hourly monitoring. A review of high-risk elopement residents is completed weekly during Facility High Risk Meetings to ensure identifiers are present. New Implementations: Elopement risk has been added to the resident care profile on Point Click Care dashboard. Elopement risk has been added to the Point of Care [NAME]. The facility has implemented secure conversation via electronic system to be utilized to notify staff of all admissions including those who are high risk for elopement. All new implementations were added on 5/2/2024. 9. Emergency Quality Assurance meeting held via phone conference on 4/26/2024 at 6:30 pm. Physician Assistant, Administrator, Director of Nursing, Staff Coordinator, and Quality Assurance/Infection Preventionist Nurse and Social Services. The unusual occurrence was discussed, all events before, during and after occurrence were reviewed. Committee members placed Resident #1 on one-on-one monitoring until transferred to a hospital. 10. All corrective actions to remove the IJ was completed on 5/2/2024 and the facility alleges the IJ was removed on 5/3/2024. The SA validated the facility's Removal Plan/Corrective Action on 5/6/24: The SA validated through interviews and record review that Resident #1 was admitted to the facility from an acute care hospital on April 26, 2024. He arrived at the facility via this facility's transportation at 3:21 PM. Resident #1 was last seen by a staff member at 4:38 PM when he received his dinner tray. The Police Department received a call of a suspicious person at 5:38 PM. Resident eloped via a window in the room. The facility was made aware of the Immediate Jeopardy on 5/2/2024 at 11:42 AM. The SA validated through interviews and record review that Resident #1 was placed on one-on-one supervision until transferred to hospital for geriatric psychiatric services 4/27/2024 at 7:45 AM. The SA validated through interviews and record review that the policy committee reviewed the Elopement and Missing Resident policies on 5/2/2024 at 12:50 PM, no changes were made. The SA validated through interviews and record review that Directive Inservice was initiated on 5/2/2024 at 2:00 PM by Licensed Nursing Home Administrator from outside facility. Content of in-service Elopement and Missing Resident policies. Identifiers and Communication for High-Risk Elopement Residents. Identifiers include Elopement Evaluation User Defined Assessment, resident care profile on the Point Click Care dashboard, the Point of Care, and the Elopement Binders. No staff will be allowed to work until in-serviced. The SA validated through interview and record review that the Director of Nursing conducted 100% care plan audit on 5/2/2024 of all residents with elopement risk, 8 total. No issues found. Audit completed at 1:20 PM. The SA validated through interview and record review that the Maintenance Director conducted 100% audit of all resident room windows to ensure they are secure on 5/2/2024, all windows are secure. The SA validated through interview and record review that the State Department of Health was notified of the elopement on 4/26/2024 at 6:51 PM via complaint hotline. The Attorney General was notified on 5/2/2024 via web portal. The Police Department had been notified at 5:38 PM by neighboring business and were with the resident. The SA validated through interview and record review that per facility protocol all admissions are assessed for elopement risk, all new admissions will have a baseline care plan within 48 hours of admission, residents who are at high risk for elopement are photographed and added to the elopement binders located at the reception desk and both nursing stations, an order is added for nursing to monitor for elopement, high risk elopement residents are added to the Point of Care for hourly monitoring. A review of high-risk elopement residents is completed weekly during Facility High Risk Meetings to ensure identifiers are present. New Implementations: Elopement risk has been added to the resident care profile on Point Click Care dashboard. Elopement risk has been added to the Point of Care [NAME]. The facility has implemented secure conversation via electronic system to be utilized to notify staff of all admissions including those who are high risk for elopement. All new implementations were added on 5/2/2024. The SA validated through interview and record review that there was an emergency Quality Assurance meeting held via phone conference on 4/26/2024 at 6:30 PM. Physician Assistant, Administrator, Director of Nursing, Staff Coordinator, and Quality Assurance/Infection Preventionist Nurse and Social Services. The unusual occurrence was discussed, all events before, during and after occurrence were reviewed. Committee members placed Resident #1 on one-on-one monitoring until transferred to a hospital. The SA validated through observation, interviews, record reviews, and facility policy review that all corrective actions were completed on 5/2/24 and the facility alleged removal of the Immediate Jeopardy (IJ) on 5/3/24.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and family interview, record review and facility policy review the facility failed to supervise and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and family interview, record review and facility policy review the facility failed to supervise and prevent the elopement of a resident who was identified at risk for elopement as evidenced by the resident leaving the facility unnoticed and unsupervised and walking 75 yards to a local business for one (1) of three (3) at risk residents reviewed for elopement. Resident #1 Resident #1 was admitted to the facility on [DATE] at 3:21 PM. Resident #1 left the facility unnoticed and unsupervised at an unknown time on 4/26/24 and was discovered by the local police department at a nearby business. This business notified the police at 5:38 PM and the resident was found by police at 6:01 PM and was returned to the facility. Resident #1 was last observed on 4/26/24 at 4:38 PM in his room, prior to the elopement. Resident #1 was transported back to the facility and was assessed to have no noted injuries or complaints of pain or discomfort. The facility's failure to provide supervision placed Resident #1 and other residents at risk for wandering and elopement, in a situation which was likely to cause serious injury, serious harm, serious impairment, or death. The State Agency (SA) identified an Immediate Jeopardy (IJ), and Substandard Quality of Care (SQC) which began on 4/26/24 when Resident #1 eloped from the facility unsupervised and undetected by facility staff. IJ and SQC existed at: 42 CFR 483.25(d)(1)(2) Accidents -F689, Scope and Severity J Findings Include: Review of the facility policy titled, Elopement with a revision date of 5/1/15 revealed Policy: Residents will be assessed for elopement risk for admission and throughout their stay by the interdisciplinary care planning team .Definition: Elopement occurs when a resident leaves the premises or a safe area without authorization and/or any necessary supervision to do so. Prevention .Residents determined to be at risk for elopement will be monitored by staff for elopement signs and/or attempts, and interventions will be included in their comprehensive plan of care to address the potential for elopement Elopement Prevention Strategies .Room placement for easy observation. React to statements such as, I want to go home .Never assume everyone knows the resident is a wanderer, make it clear to all staff involved in the resident's care, even for a short period of time. Record review of Resident #1's referral (History and Physical) to the facility dated 4/26/24 revealed the resident had an Altered mental status with recent diagnoses of Dementia and Alzheimer's with worsening Frontotemporal Dementia. Family gave most of the history due to the resident was unable to answer questions. Family stated that the resident left his house yesterday and was found by PD (Police Department) three miles away from home and has apparently been having hallucinations. Record review of the facility investigation dated 4/26/2024 and titled Unusual Occurrence revealed, Resident is a .male with diagnosis of Frontotemporal Dementia .Resident was living at home prior to hospitalization, resident had a history of wandering off from home and his daughter stated she could no longer provide the care he needed. He had left home and walked 3 miles per hospital history and physical .Resident raised the window of the room and knocked out the screen .Staff on the hall going room to room looking for resident . Record review of the Police Department INCIDENT REPORT dated 4/26/24 at 17;38 (5:38 PM) revealed On Friday, April 26, 2024, I (Proper name of officer) responded to a call of a suspicious person outside (Name of local business) .Upon arrival at the business I noticed an elderly man .The male subject gave only a last name but couldn't give me his first name .seemed to be very disoriented . Record review of Resident #1's Elopement Evaluation was completed by Licensed Practical Nurse (LPN) #2 on 4/26/24 at 3:53 PM that indicated the resident had a history of elopement while at home, express the desire to go home, wandering behavior with a goal directed pattern, wandering behavior that was likely to affect the safety of or well-being of self/others and had not accepted the situation of being admitted to the facility. Record review of Resident #1's Order Summary Report with active orders as of 5/1/2024 revealed an order dated 4/26/2024, Monitor for Elopement every shift. Medical diagnoses included Heart Failure and Alzheimer's disease with late onset. An interview on 5/1/24 at 1:05 PM, with the Administrator revealed that Resident #1 was admitted in the afternoon of 4/26/24 and that she was aware that the resident was an elopement risk based on the referral received from the hospital. She revealed that the resident was upset about being in the facility and was mad at his daughter when he got here. She stated that they took his picture and put it in the elopement binder that is kept at each nurse's station and the front desk. The doors to the outside are code locked and the Unit Manager is supposed to show the residents picture to the staff and educate the staff on the resident who is an elopement risk. She stated that this is their protocol for residents that are an elopement risk. She revealed that the resident did not have a roommate when he was admitted around 3:30 PM and his dinner tray was taken to him in his room around 4:38 PM. She confirmed that this was the last time the staff saw him. She revealed that staff were up and down the hall during that time passing trays and when the aide went back in to get his dinner tray, the resident was not in there, but about 50% of the meal had been eaten. Certified Nurse Assistant (CNA) #1 assumed the resident was in the bathroom, so she went to get some supplies to help clean him up and when she got back, she knocked on the bathroom door. That is when she realized he was not in there. This was around 5:49 PM. CNA #1 immediately notified the medication nurse LPN #1 and they searched other resident rooms then called a code for an elopement resident. When they did this, staff members went through different exit doors and noticed during their walk around the building that the resident's room had the window screen laying on the ground, but his window blinds were down. They had not noticed that the window was open. There was a neighbor standing outside his home next door that pointed in the direction the resident had gone so staff members followed that direction that led to a business down a hill, below the facility that faced a main road. When the staff got to the business, they saw Resident #1 sitting on top of a garbage can and he was talking with a police officer. When the police were interviewed by staff, they revealed that they had received a call about a suspicious person being at the business around 5:38 PM. She revealed she was able to get the timeline for this incident by watching the film from the hall where Resident #1's room was, but the video erases after 5 days. She stated that they determined that the resident got out of his room by raising his window and kicking out the screen and going down the hill to the business.She revealed when they have residents admitted that are an elopement risk, they put the resident's information in the elopement binders with photos and notify everyone. She stated, He was not walking in the hall or exit seeking. She stated that after they got the resident back to the facility, she referred the resident to Geri-psych and staff remained with the resident one on one until he was transferred to Geri-psych the following morning on 4/27/24. She stated that when the resident was admitted that they did not watch him anymore than they do anyone else that is an elopement risk, which is hourly. An interview on 5/1/24 at 1:27 PM, with the Director of Nurses (DON) confirmed that any resident that is an elopement risk gets their information and picture put in the elopement binder, staff are supposed to be made aware, and they do not do any increased assessments on new admits with an elopement risk. She confirmed that the resident was admitted around 3:30 PM on 4/26/24 and was last seen around 4:30 PM on 4/26/24. She stated that the facility does not have an alarm system such as wander guard. An interview on 5/1/24 at 1:34 PM, with CNA #1 revealed she works the 7 AM-7 PM shift and was the only aide working on the unit where Resident #1 was admitted on the afternoon of 4/26/24. She revealed that no one told her that the resident was an elopement risk, but that they usually do. She knew the resident must have dementia because he had told her that he knocked out a famous boxer. She confirmed that she took the resident his dinner tray about 4:30 PM and the resident stated that he didn't want to be there and was not going to be there long. She confirmed that when she went back to pick up the dinner tray around 5:50 PM, she saw that he had eaten about half of his meal and thought he was in the bathroom. She left to go get a brief and when she came back, he still was not in the room, so she knocked on the bathroom door and that is when she realized he was not in there. She notified LPN #1, who was her manager that day, and they started looking up and down the hall and in other resident rooms for him. When they did not find him, they called a Code and that is when the staff started looking outside and someone saw the screen to his window lying on the ground. She stated that she did not notice that his window was up because his window blinds were still down. She said that a neighbor next door to the facility yelled and pointed out that the resident had gone in the direction of the business down below the hill from the facility and that is when I saw cop cars there. She stated she went down the hill and found the resident there talking with the police and she informed them that he was a resident at the facility, so they drove them back to the facility. She said when they got back to the facility they put the resident on 1:1 observation. She stated she is aware of the elopement binder and residents are normally put on our smart charting to chart about every shift if they are an elopement risk, but they never told me he was. An interview on 5/1/24 at 1:48 PM, with LPN #1 confirmed that she was the medication nurse on the unit that Resident #1 was admitted to on the afternoon of 4/26/24 around 3:30 PM. She stated that Registered Nurse (RN) #1 was the Unit manager and had told her that the resident was very confused and had been found wandering in another state. She revealed that when the resident got to the facility he was confused and thought they had been in the military together. She stated his blood pressure (BP) was a little high so as soon as his BP meds were due, I gave them to him and that was around the time he got his dinner tray. She stated that when she gave him his medicine the resident stated, Those are the last pills I'm taking from you and started talking about us being in the military again. She confirmed that the resident had not been walking the halls or trying to exit seek. She admitted to going into the therapy department after administering medications to talk to the therapist, which is across the hall from the nurse's station. At some point, CNA #1 came and told me that she could not find the resident. She confirmed that they checked all rooms and then called a Code. Staff went out the back and the front and that is when we saw his screen from his room window lying on the ground. She confirmed that the staff could not tell that the residents window was up because the blinds were still down. She stated that as far as she knows the windows do not lock in the rooms, so a resident could just raise the window and get out. She confirmed that the resident was found at a car detailing business below the facility. She confirmed that the business was on the main road that runs through the town, so it is a busy road. She revealed the resident was in a room at the back of the building, not visible from the nurse's station, did not have a roommate, was wearing a shirt and pants with tennis shoes and the weather was good, it had not rained for a few days' prior. She confirmed that when they got him back into the facility, he did not have any injuries, did not say much, and was put on 1:1 observation until he went to Geri-psych the next day. She confirmed that the CNA's are supposed to check hourly in their smart charting on the computer and the LPN's check every shift for those residents that are an elopement risk but was not sure if she had documented on the resident before he went missing. She stated, I want to say they had made his picture and put it in the elopement binder, but I am not sure. She revealed that the CNA's would find out a resident is an elopement risk by either getting a report from me or the Unit Manager. She stated that she thought she told CNA #1 that he was a wanderer but was not sure and confirmed that CNA #1 was the only aide working on the unit where the resident was admitted . She admitted that she did not tell anyone that the resident had stated that those would be the last pills he would be taking from her. Record review of Resident #1's April 2024 Electronic Medication Administration Record (EMAR) indicated that the LPN had not documented on the resident during the 12 hour day shift on 4/26/24. An observation and interview on 5/1/24 at 2:05 PM, with the Administrator confirmed Resident #1's had been in a room at the back of the building, approximately 100 feet from the nurses station. The window in the room was approximately 4 feet wide by 4 feet tall and would raise approximately 2-3 feet, with one lock and no window stopper. There was a fenced area that had an opening at one end that led to both the parking lot on the east side of the building and the back grassed area behind the facility. The parking lot had approximately 5 cars parked at this time and the grassed area behind the facility was a sloped hill leading to a wooded area along the property line that is approximately 6-10 feet drop with randomly cleared areas. Those cleared areas led to the business where the resident was found sitting on the main road that runs through the town. The approximate length from the facility to the business where the resident was found is 75 yards. The Administrator revealed that one of the residents told her on 4/29/24 that she hoped the maintenance man was ok from when he rolled down the hill on Friday. She stated that she can't swear that was Resident #1 that she was referring to, but she knows it was not the maintenance man. She confirmed that the resident did not have any scratches or injuries when they got him back to the facility. An interview on 5/1/24 at 2:39 PM, with LPN #2 revealed she is the assistant Unit Manager for the unit where Resident #1 was admitted on [DATE] at 3:21 PM. She admitted that she called the hospital and got a report on the resident before he was admitted and was told that the resident had walked across six (6) counties prior to coming to the facility. She stated that after she got the report from the hospital, she told the Unit Manager/Registered Nurse (RN) #1 that the resident was a wanderer but does not recall if she gave all of the details about him walking across 6 counties. She revealed that when the resident was admitted to the facility, that his daughter confirmed that he had walked across 6 counties to another state that was approximately 93 miles from his home and that is what put him in the hospital. She confirmed that the resident was extremely confused and agitated when he was admitted and kept stating that we did not tell him where he was going and that he wanted to go to his home. She admitted that LPN #1 was notified that the resident was a wanderer but that she did not tell the CNA's and did not tell them the report of the resident walking across 6 counties, because she thought they knew. An interview on 5/1/24 at 2:48 PM, with RN #1 confirmed she was the Unit Manager for the unit that Resident #1 was admitted to. She revealed she was present when Resident #1 was admitted to the facility, and she knew that report from the hospital was that he was a wanderer. RN #1 revealed that the resident got an elopement assessment, and they followed protocol by monitoring every 2 hours with rounds, LPN's document, the facility doors stay locked. She revealed that she was not sure she had ever seen the elopement binder and stated she had been at the facility for about 6 months, and she is sure they have probably shown it to her before. She stated that she normally gives reports to the LPNs with the CNA's present, and she thinks she told them that the resident was an elopement risk and that his daughter said he liked to walk. She revealed that she did not know that the resident had told other staff members that he did not want to be there. An interview on 5/1/24 at 2:55 PM, with Resident #1's Resident Representative confirmed that the resident had wandered away from his home several times and that she just could not keep him at home. She stated that the resident had worsened in the last few weeks and had walked away from home so far that he had to be picked up by police and was seeing children in the trees. She stated he ended up in the hospital and we just did not know what we were going to do with him, so we were so thankful when this facility agreed to take him. She stated that she told staff at the facility about his wandering away from home so much and so far, including the nurses and the Social Worker. She revealed that the Social Worker had called her Friday 4/26/24 and told her that he had got out of the facility, but they had got him back and he did not have any injuries. She stated that the Social Worker called her back later and told her that staff were going to sit with the resident 1:1 and had been referred to Geri-psych for the next day and I agreed. She said that the Social Worker had called her Monday 4/29/24 and told her she was not sure if he could come back to the facility and stated she did not know what they were going to do. An interview on 5/1/24 at 3:17 PM, with Social Services confirmed that she got a referral for Resident #1 from the hospital, and she gave it to the DON and the Administrator and was made aware by the DON that the resident had gotten out of his house and wandered off, but they approved his admission. She stated that when the resident was admitted he was very upset about being at the facility and was mad at his daughter. She admitted that she found out more information from his daughter about him getting out of the house and wandering off when he was admitted to the facility on [DATE] at 3:21 PM. She revealed that she immediately went and told the Administrator and the DON, and they started getting his information in the elopement binder. She revealed that she had just left the facility when she got a call that the resident was out of the building. She stated that when they found the resident and got him back to the facility that she called the resident's daughter and told her what had happened. She also informed her that the resident had been referred to Geri-Psych for the next day, that staff would be 1:1 with him until he was transferred, and she agreed. She stated that she had told the family that the resident needs a lock down unit. She revealed she still did not know if they were going to take him back, because she has not been told by the Administrator. She stated, He wouldn't be safe here. An observation on 5/2/24 at 10:10 AM, of the room windows for the nine residents listed in the elopement binder revealed that all windows were approximately 4 feet wide by 4 feet tall and some had window stoppers which were L brackets screwed into the window frame that would prevent the window from being raised up all the way. This observation revealed that four (4) of the resident's windows had no window locks or window stoppers. Record review of Resident #1's admission Record revealed the resident was admitted to the facility on [DATE] with no medical diagnoses listed. Review of the past weather report for the town where the facility is located revealed that on 4/26/24 the high temperature was 82 with a low of 73 and no rain. This report revealed there had been no rain for 5 days prior to 4/26/24. The facility provided an acceptable Removal Plan on 5/2/24. Review of the facilities Removal Plan revealed the facility took the following actions to remove the IJ: Immediate Actions: 1. Resident #1 was admitted to the facility from acute care hospital on April 26, 2024. He arrived at the facility via this facility's transportation at 3:21 PM. Resident #1 was last seen by a staff member at 4:38 PM when he received his dinner tray. The Police Department received a call of a suspicious person at 5:38 pm. Resident eloped via a window in the room. The facility was made aware of the Immediate Jeopardy on 5/2/2024 at 11:42 AM. 2. Resident #1 was placed on one-on-one supervision until transferred to hospital for geriatric psychiatric services 4/27/2024 at 7:45 AM. 3. Policy committee reviewed the Elopement and Missing Resident policies on 5/2/2024 at 12:50 PM, no changes were made. 4. Directive Inservice was initiated on 5/2/2024 at 2:00 PM by Licensed Nursing Home Administrator from an outside facility. Content of in-service Elopement and Missing Resident policies. Identifiers and Communication for High-Risk Elopement Residents. Identifiers include Elopement Evaluation User Defined Assessment, resident care profile on the Point Click Care dashboard, the Point of Care, and the Elopement Binders. No staff will be allowed to work until in-serviced. 5. Director of Nursing conducted 100% care plan audit on 5/2/2024 of all residents with elopement risk, 8 total. No issues found. Audit completed at 1:20 PM. 6. The Maintenance Director conducted 100% audit of all resident room windows to ensure they are secure on 5/2/2024, all windows are secure. 7. State Department of Health notified of elopement on 4/26/2024 at 6:51 pm via complaint hotline. Attorney General notified on 5/2/2024 via web portal. Police Department had been notified at 5:38 PM by neighboring business and were with resident. 8. Per facility protocol all admissions are assessed for elopement risk, all new admissions will have a baseline care plan within 48 hours of admission, residents who are at high risk for elopement are photographed and added to the elopement binders located at the reception desk and both nursing stations, an order is added for nursing to monitor for elopement, high risk elopement residents are added to the Point of Care for hourly monitoring. A review of high-risk elopement residents is completed weekly during Facility High Risk Meetings to ensure identifiers are present. New Implementations: Elopement risk has been added to the resident care profile on Point Click Care dashboard. Elopement risk has been added to the Point of Care [NAME]. The facility has implemented secure conversation via electronic system to be utilized to notify staff of all admissions including those who are high risk for elopement. All new implementations were added on 5/2/2024. 9. Emergency Quality Assurance meeting held via phone conference on 4/26/2024 at 6:30 PM. Physician Assistant, Administrator, Director of Nursing, Staff Coordinator, and Quality Assurance/Infection Preventionist Nurse and Social Services. The unusual occurrence was discussed, all events before, during and after occurrence were reviewed. Committee members placed Resident #1 on one-on-one monitoring until transferred to a hospital. 10. All corrective actions to remove the IJ was completed on 5/2/2024 and the facility alleges the IJ was removed on 5/3/2024. The State Agency (SA) validated the facility's Removal Plan/Corrective Actions on 5/6/24: The SA validated through interviews and record review that Resident #1 was admitted to the facility from an acute care hospital on April 26, 2024. He arrived at the facility via this facility's transportation at 3:21 PM. Resident #1 was last seen by a staff member at 4:38 PM when he received his dinner tray. The Police Department received a call of a suspicious person at 5:38 PM. Resident eloped via a window in the room. The facility was made aware of the Immediate Jeopardy on 5/2/2024 at 11:42 AM. The SA validated through interviews and record review that Resident #1 was placed on one-on-one supervision until transferred to hospital for geriatric psychiatric services 4/27/2024 at 7:45 AM. The SA validated through interviews and record review that the policy committee reviewed the Elopement and Missing Resident policies on 5/2/2024 at 12:50 PM, no changes were made. The SA validated through interviews and record review that Directive Inservice was initiated on 5/2/2024 at 2:00 PM by Licensed Nursing Home Administrator from outside facility. Content of in-service Elopement and Missing Resident policies. Identifiers and Communication for High-Risk Elopement Residents. Identifiers include Elopement Evaluation User Defined Assessment, resident care profile on the Point Click Care dashboard, the Point of Care, and the Elopement Binders. No staff will be allowed to work until in-serviced. The SA validated through interview and record review that the Director of Nursing conducted 100% care plan audit on 5/2/2024 of all residents with elopement risk, 8 total. No issues found. Audit completed at 1:20 PM. The SA validated through interview and record review that the Maintenance Director conducted 100% audit of all resident room windows to ensure they are secure on 5/2/2024, all windows are secure. The SA validated through interview and record review that the State Department of Health was notified of the elopement on 4/26/2024 at 6:51 PM via complaint hotline. The Attorney General was notified on 5/2/2024 via web portal. The Police Department had been notified at 5:38 PM by neighboring business and were with the resident. The SA validated through interview and record review that per facility protocol all admissions are assessed for elopement risk, all new admissions will have a baseline care plan within 48 hours of admission, residents who are at high risk for elopement are photographed and added to the elopement binders located at the reception desk and both nursing stations, an order is added for nursing to monitor for elopement, high risk elopement residents are added to the Point of Care for hourly monitoring. A review of high-risk elopement residents is completed weekly during Facility High Risk Meetings to ensure identifiers are present. New Implementations: Elopement risk has been added to the resident care profile on Point Click Care dashboard. Elopement risk has been added to the Point of Care [NAME]. The facility has implemented secure conversation via electronic system to be utilized to notify staff of all admissions including those who are high risk for elopement. All new implementations were added on 5/2/2024. The SA validated through interview and record review that there was an emergency Quality Assurance meeting held via phone conference on 4/26/2024 at 6:30 PM. Physician Assistant, Administrator, Director of Nursing, Staff Coordinator, and Quality Assurance/Infection Preventionist Nurse and Social Services. The unusual occurrence was discussed, all events before, during and after occurrence were reviewed. Committee members placed Resident #1 on one-on-one monitoring until transferred to a hospital. The SA validated through observation, interviews, record reviews, and facility policy review that all corrective actions were completed on 5/2/24 and the facility alleged removal of the Immediate Jeopardy (IJ) on 5/3/24.
Dec 2023 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interview, record review and facility policy review the facility failed to provide priv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interview, record review and facility policy review the facility failed to provide privacy for a resident with a urinary catheter as evidence by no privacy bag covering the urine drainage bag for one (1) of four (4) residents with catheters reviewed. Resident # 79 Findings Include: Record review of facility policy titled Resident Rights dated 2020, revealed, The resident has the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. 7. Privacy and confidentiality. a. The resident has a right to personal privacy and confidentiality of his or her personal and medical records. a. Personal privacy includes accommodations, medical treatment .personal care . Record review of facility note on letterhead revealed Our catheter policy does not use the verbiage 'privacy bag'. It is added to include this verbiage as of 12/6/23, staff are being in serviced on the use of privacy bags. This was signed by the Administrator and dated 12/6/23. An observation and interview on 12/5/23 at 2:50 PM, of Certified Nursing Assistant (CNA) #1 during catheter care for Resident #79 revealed a catheter bag attached to the left side of the bed with yellow urine noted in the tubing and bag. The catheter bag was not covered with a privacy bag. CNA #1 revealed she was unsure why this resident had a catheter bag without the privacy flap attached since the privacy catheter bag is the type used in the facility. She revealed an uncovered bag was a dignity concern for the resident. During an interview on 12/5/23 at 2:53 PM, Resident #79 revealed she was unaware her bag was uncovered. She stated she preferred it to be covered. During an interview and observation with the Assistant Director of Nursing (ADON)/Wound Manager on 12/5/23 at 2:55 PM, the ADON observed the catheter bag without a privacy bag, and she revealed it was the facility's policy for a urinary catheter bag to have a privacy bag. She stated she was unsure why this bag without a privacy flap was being used. She confirmed the use of a privacy bag was for dignity and privacy for each resident with a urinary catheter and should be in use. During an interview on 12/5/23 at 2:59 PM, the Director of Nursing (DON) revealed a urinary catheter bag should be in a privacy bag or a bag with a privacy flap to protect the resident's privacy. She confirmed that by not using a privacy bag for this resident, the facility failed to honor the resident's right for privacy. During an interview on 12/5/23 at 3:10 PM, the Administrator confirmed the facility failed to protect the resident's right for privacy and dignity by not ensuring the urinary catheter bag was covered. Record review of Order Summary Report revealed a physician's order dated 11/20/23 for a Foley catheter to bedside drainage bag. Record review of Resident #79's admission Record revealed she was admitted to the facility on [DATE] with diagnoses that included Obstructive and Reflux Uropathy. Record review of Resident #79's Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 10/16/23, revealed a Brief Interview for Mental Status (BIMS) score of 15 which indicated the resident was cognitively intact.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review and facility policy review, the facility failed to complete a thorough investigation fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review and facility policy review, the facility failed to complete a thorough investigation for one (1) of three (3) residents with incidents reviewed. Resident #27 Findings Include: Record review of the facility policy titled Incident and Accident Reporting with a revision date of 9/05/2023 revealed under, Policy: . It is important that the incident and accident report and investigation be completed timely and thoroughly to ensure an accurate record of the event . Record review of the Incident Note dated 11/24/23 at 2:34 PM revealed, Resident noted sitting in floor with back against w/c (wheelchair) wheels locked on w/c (wheelchair) cushion was under resident able to move upper ext (extremities) without pain. c/o (Complains of) back et hip pain et ambulance services called at this time. No other injuries noted at this time. neuro (neurological) checks initiated et wnl (within normal limits) at this time. transferred from floor to stretcher via 4 (four) ems (emergency medical services). Resident alert et verbal at this time. Leaving facility via ambulance services at this time. md (medical doctor)/don (director of nursing)/rr (resident representative) notified et aware of fall at this time. Record review of the CT (Cat Scan) Spine Lumbar w/o (without) contrast dated 11/24/23 revealed under, Impression: 1. Acute appearing obliquely oriented fracture involving the anterior superior aspect of the L1 vertebral body extending into an anterior osteophyte Record review of the Post Fall Evaluation completed by Registered Nurse #1 dated 11/24/23 revealed under, Fall Details . 18. Unwitnessed fall with c/o (complaints of) back et hip pain voiced upon movement. Record review of the fall investigation conducted by the Assistant Director of Nursing (ADON) undated, revealed Resident # 27's fall occurred in the common area by the fish tank around approximately 2:00 PM on 11/24/23. The fall investigation revealed the resident was unsure of what happened. Possible contributing factors was documented as Repositioning in the chair-cushion slipped with an intervention of Dycem under cushion. An interview with Registered Nurse (RN) # 1 on 12/06/23 at 3:10 PM, revealed that she was the unit manager the day that Resident # 27 fell. She revealed that she could not recall who observed the resident on the floor and stated after she was notified of the fall, she went to assess the resident along with a medication nurse. She stated that the resident was found on the floor in the lounge area in front of the fish tank. She stated she did a quick head to toe assessment and the resident was complaining of hip and back pain. The doctor was called, and the resident was transferred to the emergency room. She revealed that Resident # 27's wheelchair cushion slid out of the wheelchair and was located under the resident on the floor. She confirmed that she was unsure if anyone witnessed the fall and confirmed that she did not document a witness in the incident report. An interview with the Director of Nursing (DON) on 12/06/23 at 3:45 PM, confirmed that she did not do a thorough investigation into Resident #27's fall. She stated the only thing that was done pertaining to the fall was an incident report. She revealed that she was told by the nursing staff that the resident slid from the wheelchair, and it was not a high-impact fall. She stated that after the resident was transferred to the hospital, they determined he had a back fracture, but it did not occur to her to do an investigation. She revealed that she had spoken with the son who confirmed that the resident had a fall at home before his admission to the facility, and he agreed that the fracture most likely occurred at home. She confirmed that despite the residents' fall at home, a thorough investigation should have been conducted at the facility since the fall was unwitnessed and resulted in a major injury. An interview with the Assistant Director of Nursing (ADON) on 12/06/23 at 3:55 PM, confirmed that she did not conduct a thorough investigation into Resident # 27's unwitnessed fall. An interview with the Administrator on 12/06/23 at 4:05 PM, revealed that she was aware of Resident # 27's fall and the back fracture. She revealed that after the resident's fall, an investigation was conducted by the Assistant Director of Nursing (ADON), however no proof of a thorough investigation was provided to the Survey Ageny. She acknowledged that the staff could have done a better job on the investigation and the documentation. Record review of the admission Record for Resident # 27 revealed that the resident was admitted to the facility on [DATE] with medical diagnoses that included Alzheimer's Disease, Muscle Wasting and Atrophy, Atrial Fibrillation and Acute Kidney Failure. Record review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/04/23 revealed, under section C, a Brief Interview for Mental Status (BIMS) score of 04, which indicates Resident #27 is severely cognitively impaired.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #15 Record review of Resident # 15's Care Plan revealed, Resident is at risk for bleeding related to use of anticoagula...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #15 Record review of Resident # 15's Care Plan revealed, Resident is at risk for bleeding related to use of anticoagulant therapy secondary to diagnosis of HX (history) of DVT (Deep Vein Thrombosis .Intervention/Tasks . Monitor for signs of bleeding. Record Review of the December 2023 Medication Administration Record (MAR) revealed no documentation to monitor for the side effects of the anticoagulant medication Eliquis. An interview on 12/06/23 at 3:30 PM, with Registered Nurse (RN) #1 revealed that Resident #15 was receiving an anticoagulant (Eliquis) and did not have a monitoring tool to monitor for signs of bleeding. She confirmed that the residents' care plan was not followed for monitoring the signs of bleeding. An interview with the Director of Nursing (DON) on 12/06/23 at 3:50 PM, confirmed that Resident # 15's care plan was not followed to monitor for signs of bleeding. Record review of the admission Record for Resident # 15 revealed the resident was admitted to the facility on [DATE] with medical diagnoses that included Personal History of other Venous Thrombosis and Embolism. Record review of the MDS with an ARD of 9/19/23 revealed, under section C, a BIMS score of 10, which indicates Resident #15 is moderately cognitively impaired. Based on staff interview, record review and facility policy review the facility failed to implement a comprehensive care plan for monitoring of side effects of an anticoagulant (Resident #15) and to provide a privacy bag on a urinary catheter bag (Resident #79) for two (2) of 21 resident care plans reviewed. Resident #15 and Resident #79 Findings Include: Record review of facility policy titled, Comprehensive Care Plan dated 10/10/22, revealed, It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessment. The comprehensive care plan will describe, at a minimum, the following: a. The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Resident #79 Record review of Resident #79's Comprehensive Care Plan, date initiated 9/5/23, revealed, Focus Potential to injury related to presence of an Indwelling Foley catheter to dependent drainage related to the diagnosis of Neurogenic Bladder .Intervention/Tasks #16 French catheter .draining to BSDB (bedside drainage bag) with privacy bag provided . An observation on 12/5/23 at 2:50 PM, of Certified Nursing Assistant (CNA) #1 during catheter care for Resident #79 revealed the catheter bag was not covered with a privacy bag. During an interview and observation with the Assistant Director of Nursing (ADON)/Wound Manager on 12/5/23 at 2:55 PM, the ADON observed the catheter bag without a privacy bag, and she revealed it was the facility's policy for a urinary catheter bag to have a privacy bag. An interview on 12/6/23 at 3:15 PM, with the Minimum Data Set (MDS) Coordinator revealed she was responsible for entering care plans for the residents. She revealed a care plan was developed for each resident for their specific needs and was used by the staff to provide resident care. She confirmed the care plan for this resident included an intervention to provide a privacy bag for the urinary catheter for privacy and this was not done, therefore, the plan of care was not followed. Record review of Order Summary Report revealed a physician's order dated 11/20/21 for a Foley catheter to bedside drainage bag. Record review of Resident #79's admission Record revealed she was admitted to the facility on [DATE] with diagnoses that included Obstructive and Reflux Uropathy. Record review of Resident #79's Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 10/16/23, revealed a Brief Interview for Mental Status (BIMS) of 15 which indicated the resident was cognitively intact.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Cross Refernce F759 Based on observation, staff interview, record review and facility policy review the facility failed to admin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Cross Refernce F759 Based on observation, staff interview, record review and facility policy review the facility failed to administer resident medications based on professional standards of practice for 10 of 36 medication administration opportunities. Resident #9 and Resident #59 Findings include. Review of the facility policy titled, Medication Administration with a revised date of 06/08/2023 revealed, Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician and in accordance with professional standards of practice. Review of the facility policy titled, Medication Errors with a revised date of 09/05/2023 revealed, The facility shall ensure medications will be administered as follows: According to physician's orders . In accordance with accepted standards and principles which apply to professionals providing services. Resident #59 On 12/6/23 at 7:50 AM, a medication administration observation with Licensed Practical Nurse (LPN) #1 revealed medication administration to Resident #59. The total number of medications administered to Resident #59 was 11. During medication reconciliation, a record review of the Order Summary and Medication Administration Record (MAR) revealed that Resident #59 did not receive six (6) medications that were prescribed by the Physician to be given during that medication administration time, and one medication that was administered was given in the wrong form. Medications omitted were Allopurinol tablet 100 mg (milligrams), Aspirin 81 mg chew, Pravastatin tablet 40 mg, Thiamine HCL tablet 100 mg, Vitamin D2 capsule 50,000-unit, Vitamin D3 tablet 50 mcg (micrograms), and Ferrous Sulfate Elixir 220/5ml (milliliters) 7.5 ml was not given but a pill form was substituted. On 12/6/23 at 9:45 AM, during an interview with LPN #1, she confirmed that she had missed giving Resident #59 six medications that were due to be given when she gave his morning medications and confirmed she did not give Ferrous Sulfate Elixir but had substituted the medication for Iron 325 mg in pill form. She stated, Well it equals out to the same dose as the elixir and confirmed she did not have a physician's order to substitute the medication form. LPN #1 confirmed she did not give Thiamin, Vitamin D2 or Vitamin D3 and stated, I'll just give it to him when he gets his next medications because it's just a vitamin. She revealed I guess I missed the medications because I was nervous. LPN #1 revealed she does all her medication passes for all the residents that she is assigned to and then goes to the nurses' station and documents for all of them at one time. Inquired how she could keep it straight and not miss medications, or important things to document for each resident at that specific time and LPN #1 revealed I usually don't miss any medications. A review of the facility admission Record revealed Resident #59 was admitted to the facility on [DATE] with diagnoses that included Localization related symptomatic epilepsy and epileptic syndromes with complex partial seizures, Vitamin D deficiency, Major depressive disorder, Hypertensive heart disease with heart failure. A review of the Minimum Data Set (MDS) Section C with an Assessment Reference Date (ARD) of 10/12/2023 revealed a Brief Interview for Mental Status (BIMS) score of 12 which indicated Resident #59 had moderate cognitive impairment. Resident # 9 On 12/6/23 at 8:10 AM, a medication administration observation with LPN #1 revealed 11 medications were administered to Resident #9. During medication reconciliation, a record review of the Order Summary and Medication Administration Record revealed that Resident #9 did not receive three (3) medications that were prescribed by the Physician to be given during that medication administration time. Medications omitted were Amitiza Oral Capsule 8mcg, Aspirin 81 mg chew, and Azo-standard oral tablet. An interview on 12/6/23 at 9:55 AM, LPN #1 confirmed that she didn't give Resident #9 the Amitiza medication because it wasn't in the cart. An observation was made that the medication was checked off as given yesterday with a date of 12/5/23 and LPN #1 confirmed the initials were hers and it was checked off as given. LPN #1 revealed, I'm going, to be honest, I'm not sure if it was given. I had a trainee with me, and she was marking off the medications. LPN #1 confirmed she had missed Resident #9's three medications. LPN #1 confirmed with a review of the narcotic log that the Norco 10 mg was given to the resident she did click yes on the MAR that it was given but it was not logged out in the narcotic logbook. She revealed I wrote it on my paperwork and then when I document at the end of the med pass, I will write it in the narcotic log. She confirmed that when a narcotic is given, she should have documented it at that time in the narcotic log. A review of the facility admission Record revealed Resident #9 was admitted to the facility on [DATE] with diagnoses that included Sick sinus syndrome, Hyperlipidemia, Vitamin D deficiency, and constipation. A review of the MDS Section C with an ARD of 11/02/2023 revealed a BIMS score of 14 which indicated Resident #9 is cognitively intact. On 12/6/23 at 4:40 PM, in an interview with the Assistant Director of Nurses (ADON) revealed when medications are given, we encourage a triple check, checking the card, dose, and the Medication Administration Record (MAR) checking back and forth. She revealed it is our policy that as a medication is given the nurse documents on the electronic Medication Administration Record (EMAR) whether it was given or not, she revealed nurses are not supposed to wait until all the medications are given for all their residents, and then document. She revealed that leaves a lot of room for errors and is against our policy. She confirmed that with these medications being missed it could have caused a negative outcome if it was continual practice. The ADON confirmed this is just not acceptable nursing practice and confirmed that when a narcotic is pulled it is our policy that it is written down immediately in the narcotic logbook. On 12/6/23 at 5:05 PM, during an interview with the Director of Nurses (DON) confirmed when a nurse is administering medications, they are supposed to do real-time charting. When they pull the MAR up, they look at the medications to be given and pull those medications. Our policy is for the medication to be documented as given before that nurse moves on to the next resident. She confirmed that with this deficient practice, some important medications could have been missed. She confirmed that the medication that was given to Resident #59 was given in the wrong form and the nurse should have given the medication as the Physician ordered and not substituted it into a pill form. She confirmed that still equates to a medication error. She confirmed the medications were not given according to their policy and that the medication processes are set up like they are for the safety of the residents and to protect the license of the nurse. She revealed documentation is how a nurse protects themselves and how they make sure they don't make an error to cause harm to a resident. She revealed this was unacceptable and the nurse was not following the facility's medication administration policy.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review and facility policy review the facility failed to monitor for the side effects of an a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review and facility policy review the facility failed to monitor for the side effects of an anticoagulant (blood thinner) for one (1) of five (5) resident medication reviews. Resident #15 Findings Include: Record review of the facility policy titled High-Risk Medication - Anticoagulants with a revision date of 12/22/2022 revealed under, Policy: This facility recognizes that some medications, including anticoagulants, are associated with greater risks of adverse consequences than other medications. Also revealed under, Policy Explanation and Compliance Guidelines: . 4. The resident's plan of care shall alert staff to monitor for adverse consequences . Record review of the December 2023 Medication Administration Record (MAR) for Resident # 15 revealed an order with a start date of 9/05/23, Eliquis tab (tablet) give 1 (one) tablet by mouth every 12 hours related to Personal History of other Venous Thrombosis and Embolism. Record Review of the December 2023 Medication Administration Record (MAR) revealed no documentation to monitor for the side effects of the anticoagulant medication Eliquis. An interview with Registered Nurse (RN) #1 on 12/06/23 at 3:30 PM revealed that Resident #15 was receiving an anticoagulant (Eliquis) and did not have a monitoring tool to monitor for signs of bleeding. She revealed the monitoring tool should be tied to the anticoagulant order for the nurses to chart, but it was not. She confirmed there should be a place on the Medication Administration Record (MAR) to document the observations. She revealed inadequate monitoring of the anticoagulant medication places the resident at risk for bleeding. An interview with the Director of Nursing (DON) on 12/06/23 at 3:50 PM, confirmed that there should be a monitoring tool to document the signs of bleeding for all residents that take an anticoagulant. She revealed that if it's not documented, then it was not done, and this placed Resident #15 at risk of bleeding. Record review of the admission Record for Resident # 15 revealed the resident was admitted to the facility on [DATE] with medical diagnoses that included Personal History of other Venous Thrombosis and Embolism. Record review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 9/19/23 revealed, under section C, a Brief Interview for Mental Status (BIMS) score of 10, which indicates Resident #15 is moderately cognitively impaired.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Cross Reference F658 Based on observation, staff interview, record review, and facility policy review the facility failed to mai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Cross Reference F658 Based on observation, staff interview, record review, and facility policy review the facility failed to maintain a medication error rate of less than 5% by ensuring that residents received all physician-ordered medications for 10 of 36 medication administration opportunities observed during medication pass. The medication error rate was 27.78%. Findings include: Review of the facility policy titled, Medication Administration with a revised date of 06/08/2023 revealed, Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician and in accordance with professional standards of practice .11. Review MAR (Medication Administration Record) to identify the medication to be administered . 19. Sign MAR after administration. 20. If medication is a controlled substance, sign the narcotic book. Review of the facility policy titled, Medication Errors with a revised date of 09/05/2023 revealed, .POLICY: It is the policy of this facility to provide protection for the health, welfare, and rights of each resident by ensuring residents receive care and services safely in an environment free of . medication errors. 1. The facility shall ensure medications will be administered as follows: a. According to physician's orders . c. In accordance with accepted standards and principles which apply to professionals providing services . Resident #59 On 12/6/23 at 7:50 AM, a medication administration observation with Licensed Practical Nurse (LPN) #1 revealed, a medication administration to Resident #59. The medications administered were Colchicine Oral Capsule 0.6 mg (milligrams), Depakote Sprinkles oral capsule 125 mg (2 capsules), Iron 325 mg tablet, folic acid tablet 1 mg, Potassium Chloride capsule 1000E (milliequivalent) ER (extended release), Atenolol tablet 100 mg, Baclofen tablet 10 mg, Levetiraceta solution 100mg/ml (milliliter), Sodium bicarbonate tablet 650 mg, Vimpat oral solution 10mg/ml 20ml, and Diltiazem tablet 60 mg. The total number of medications administered to Resident #59 was eleven. During medication reconciliation, a record review of the Order Summary and Medication Administration Record (MAR) revealed that Resident #59 did not receive six (6) medications that were prescribed by the Physician to be given during that medication administration time, and one medication that was administered was given in the wrong form. Medications omitted were Allopurinol tablet 100 mg, Aspirin 81mg chew, Pravastatin tablet 40 mg, Thiamine HCL tablet 100 mg, Vitamin D2 capsule 50,000-unit, Vitamin D3 tablet 50 mcg, and Ferrous Sulfate Elixir 220/5ml 7.5 ml was not given but a pill form was substituted. An interview on 12/6/23 at 9:45 AM, LPN #1 confirmed that she had missed giving Resident #59 six medications that were due to be given when she gave his morning meds and confirmed she did not give Ferrous Sulfate Elixir but had substituted the medication for Iron 325 mg in pill form. She stated, Well it equals out to the same dose as the elixir. LPN #1 She confirmed she did not have a physician's order to substitute the medication form. LPN #1 confirmed she did not give Thiamin, Vitamin D2 or Vitamin D3 and stated, I'll just give it to him when he gets his next medications because it's just a vitamin. She revealed I guess I missed the medications because I was nervous. LPN #1 revealed she does all her medication passes for all the residents that she is assigned to and then goes to the nurses' station and documents for all of them at one time. Inquired how she could keep it straight and not miss medications, or important things to document for each resident at that specific time. LPN #1 revealed I usually don't miss any medications. A review of the facility admission Record revealed Resident #59 was admitted to the facility on [DATE] with diagnoses that included Localization related symptomatic epilepsy and epileptic syndromes with complex partial seizures, Vitamin D deficiency, Major depressive disorder, Hypertensive heart disease with heart failure. A review of the Minimum Data Set (MDS) Section C with an Assessment Reference Date (ARD) of 10/12/2023 revealed a Brief Interview for Mental Status (BIMS) score of 12 which indicated Resident #59 had moderate cognitive impairment. Resident #9 On 12/6/23 at 8:10 AM, a medication administration observation with LPN #1 revealed medication administration to Resident #9. The medications administered were Ciprofloxacin HCL tablet 500mg, Carvedilol tablet 3.125 mg, Cranberry tablet 450 mg, Docusate sodium capsule 100 mg (2 capsules), Torsemide Oral tablet 20 mg, Symbicort Inhalation Aerosol 2 (two) puffs inhalation, Hydrocodone/APAP tablet 10-325 mg tablet, Vitamin D tablet 2000-unit, Gabapentin tablet 600 mg, Clopidogrel tablet 75 mg, and Gentamicin Sulfate Ophthalmic solution. The total number of medications administered to Resident #9 was eleven. During medication reconciliation, a record review of the Order Summary and Medication Administration Record revealed that Resident #9 did not receive three (3) medications that were prescribed by the Physician to be given during that medication administration time. Medications omitted were Amitiza Oral Capsule 8 mcg, Aspirin 81 mg chew, and Azo-standard oral tablet. An interview on 12/6/23 at 9:55 AM, LPN #1 confirmed that she didn't give Resident #9 the Amitiza medication because it wasn't in the cart. State Agency observed medication was checked off as given yesterday with a date of 12/5/23, LPN #1 confirmed the initials were hers and it was checked off as given. LPN #1 revealed, I'm going, to be honest, I'm not sure if it was given. I had a trainee with me, and she was marking off the medications. LPN #1 confirmed she had missed Resident #9's three medications. A review of the facility admission Record revealed Resident #9 was admitted to the facility on [DATE] with diagnoses that included Sick sinus syndrome, Hyperlipidemia, Vitamin D deficiency, and constipation. A review of the MDS Section C with an ARD of 11/02/2023 revealed a BIMS score of 14 which indicated Resident #9 is cognitively intact. An interview on 12/6/23 at 4:40 PM, the Assistant Director of Nurses (ADON) revealed when medications are given, we encourage a triple check, checking the card, dose, and the MAR checking back and forth. She revealed it is our policy that as a medication is given the nurse documents on the electronic MAR whether it was given or not, she revealed nurses are not supposed to wait until all the medications are given for all their residents, and then document. She revealed that leaves a lot of room for errors and is against our policy. An interview on 12/6/23 at 5:05 PM, the Director of Nurses (DON) revealed when a nurse is administering medications, they are supposed to do real-time charting when they pull the MAR up, they look at the medications to be given and pull those medications, our policy is for the medication to be documented as given before that nurse moves on to the next resident. She confirmed that with this deficient practice, some important medications could have been missed. She confirmed that the medication that was given to Resident #59 was given in the wrong form and the nurse should have given the medication as the Physician ordered and not substituted it into a pill form. She confirmed that still equates to a medication error. She confirmed the medications were not given according to their policy and that the medication processes are set up like they are for the safety of the residents and to protect the license of the nurse. An interview on 12/6/23 at 5:35 PM, the Administrator (ADM) confirmed that their policy on medication administration was not being followed and it should have been.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interview, record review and facility policy review the facility failed to honor a resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interview, record review and facility policy review the facility failed to honor a resident's food choice for one (1) of three (3) residents reviewed. Resident #17 Findings Include: Review of the facility policy titled, Resident Rights and Responsibilities with a revision date of 10/10/22 revealed .5. Self Determination .b. The resident has the right to make choices about aspects of his or her life in the facility that are significant to the resident . An observation and interview on 12/04/23 at 11:39 AM, with Resident #17 stated she does not like rice, and they keep serving her rice. An observation of the resident's lunch tray revealed the resident had rice served on her tray and her meal ticket revealed that rice was a dislike. An interview on 12/5/23 at 10:15 AM, with District Dietary Support revealed that the Certified Nurse Assistants (CNA) goes around to a list of residents and tells those residents what the menu is for the day and what the alternate is. She stated she is not sure who developed that list of residents. She revealed that the dietary staff look at the resident's meal ticket to determine their diet order, likes and dislikes. Record review with her confirmed that rice was served for lunch on 12/4/23 and 12/5/23. An observation and interview on 12/5/23 at 12:15 PM, revealed that Resident #17 received rice on her lunch tray today and the resident stated that she received rice on her tray a lot, but she just doesn't eat it. She stated she has told them about this many times and they have it listed on her meal ticket as a dislike, but they just keep sending it. An interview and record review on 12/5/23 at 2:00 PM, with District Dietary Support confirmed that Resident #17 had a dislike noted on her meal ticket that indicated the resident disliked rice. She stated that with that dislike noted then the resident should never receive rice because she does not like it. She stated she could get an alternate for that, like mashed potatoes. She admitted that she served the food onto the resident's trays today for lunch and she missed that the resident disliked rice. She confirmed that the CNA did go and ask the residents on the list that she provided a copy of if they wanted the alternate meal. An review of the list of residents requesting an alternate revealed a list of 15 resident names, which did not include Resident #17. She stated she is not sure if the CNA asked all the residents or just the ones on this list. An interview on 12/5/23 at 2:15 PM, with CNA #2 confirmed that she was given a list of residents to ask daily if they want an alternate meal. She stated she was given this list about two months ago from the previous Director of Nurses (DON). A review of the list revealed Resident #17 was not included on the list. She verified if the residents name was not on the list, then she did not go ask them about an alternate meal. An interview on 12/5/23 at 3:45 PM, with the Administrator confirmed that if a resident indicated rice was a dislike and it was noted on their meal ticket then they should not receive rice. Record review of the facility menu for the week of survey revealed that rice was served for lunch on 12/4/23 and 12/5/23. Record review of Resident #17's meal ticket dated 12/5/23 revealed rice was noted as a dislike. Record review of Resident #17's admission Record revealed the resident was admitted to the facility on [DATE] with medical diagnoses that included Ankylosing Spondylitis Lumbar Region. Record review of Resident #17's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/13/23 revealed under Section C a Brief Interview for Mental Status (BIMS) score of 15, which indicates the resident is cognitively intact.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on staff and resident interviews, record review and facility policy review, the facility failed to resolve a grievance of missing clothing for six (6) of 11 residents reviewed for grievances. Re...

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Based on staff and resident interviews, record review and facility policy review, the facility failed to resolve a grievance of missing clothing for six (6) of 11 residents reviewed for grievances. Resident #9, Resident #28, Resident #39, Resident #47, Resident #54, and Resident #66. Findings Include: Record review of the facility policy titled Conflict Resolution and Resident Complaint and Grievance Process with a revision date of 09/06/2022 revealed under, Complaints and Grievances: . If a grievance is not resolved, the investigation is not complete, or if the corrective action is still being evaluated within the seven (7) day timeframe, the facility shall send a response to the resident stating that the facility continues to work to resolve the complaint and the facility shall follow-up with another response within 24 hours. During the Resident Council meeting on 12/05/23 at 1:10 PM, Resident #54 revealed that items of missing clothing have been a big concern at the previous resident council meetings. She revealed that she frequently gets clothes delivered to her room that are not hers. Residents #9, Resident #28, Resident #39, Resident #47, and Resident #66 agreed that they frequently get other residents' clothing and see other residents wearing their clothes in the hallway. The residents revealed that their clothes are clearly labeled and wonder what could be happening in the laundry for so many items to disappear. Resident #39 revealed that she lost a top that was sentimental to her that her grandson had made. She revealed that the top could never be replaced due to the significance, but the staff did try to find it. Resident #9 revealed she was missing a sweater and two (2) pairs of pants that have not been replaced. She voiced that no one had returned to her to follow up on the issue. Resident #66 revealed she was missing a black pantsuit for about two (2) months. She stated that no one had followed up with her regarding the issue. Resident # 47 revealed she was missing three (3) tops and a couple of pairs of jogging pants. She revealed she was not concerned with the jogging pants because she slept in them, but she would like to find the tops. Resident # 28 revealed she was missing four (4) T-shirts. She stated the facility looked but was unable to locate them. Residents #28 and Resident #47 mutually agreed that staff did not follow up with them regarding the missing items. The residents revealed they notified Activity Director #1 and laundry regarding the missing clothing and the facility did attempt to locate the missing items but were unsuccessful. The residents agreed that the missing items/receiving the wrong clothing had been an issue for a while. An interview with Activity Director #1 on 12/06/23 at 8:30 AM, revealed that when a resident complained about missing items in the Resident Council meeting, she made a note and went to look for the item herself, by first looking in the resident's room. She revealed that most of the time she found the clothing, but if she did not, she notified the Housekeeping Supervisor, and they looked through the laundry. She revealed if they were unable to locate the item, she would turn it over to the Social Worker. She revealed that she did get with the Assistant Director of Nursing (ADON) to handle some things. She confirmed that she did not do any documentation on the process; therefore, she had no proof to provide that the residents' concerns, that were voiced in the past Resident Council meetings, were addressed, and resolved. An interview with Housekeeping #1 on 12/06/23 at 8:45 AM, revealed missing clothing items have been a concern for the residents. She stated the Certified Nurse Aides (CNA's) usually came to notify the laundry department or the resident complained about missing clothing when the laundry staff delivered the clothing to the resident's room. She revealed that she was made aware of some residents having the wrong clothes this past weekend, and she got those corrected. She revealed they have a label machine in the laundry where they label all clothing for the residents. She revealed they have a lot of trouble with newly admitted residents because their clothes do not always get labeled, and they struggle to find who they belong to. An interview with the Assistant Director of Nursing (ADON) on 12/06/23 at 8:58 AM, revealed the facility did not have a written follow-up process regarding the resident concerns that were mentioned in the Resident Council Meeting. She revealed nursing concerns were brought to her and an in-service was conducted. All other things were taken to the Department Supervisor to address the concern. She confirmed that they handled the issues that were discussed in the Resident Council meetings by verbally telling the Department Head, and therefore they have no documentation to prove the issues discussed were acted upon or resolved. An interview on 12/6/23 at 3:58 PM with the Housekeeping Supervisor revealed that she was aware that residents complained about missing clothes or mislabeled clothes, but she was usually able to find them or fix them. She stated that she did not receive a copy of the Resident Council meeting minutes, but that the Activities Director came and talked to her about the complaints that came up during the meeting. She revealed that if she was unable to find a resident's missing clothes, then she would go and tell the Social Worker. She stated that she had never documented anything about what she did to resolve the missing or mislabeled clothing and understands that if the residents complain about laundry issues during every resident council meeting, then maybe something different should be done to fix it. An interview on 12/6/23 at 5:00PM, with Social Services #1 confirmed that she was aware of the resident complaints about missing clothes. She stated that she had attended Resident Council meetings before but had not heard of a complaint regarding the laundry for a while. She revealed that no one had come and told her that the residents were complaining at almost every resident council meeting regarding laundry issues. She stated that she had never completed a grievance form for a complaint at a resident council meeting. She agrees that an ongoing complaint by residents with no documentation of what was done to resolve the complaint could be considered an unresolved grievance. An interview on 12/06/23 at 5:40 PM, with the Administrator revealed that she received an email copy of the Resident Council meeting and was aware that missing clothing had been a pattern of concern for the residents over the past six (6) months. She confirmed laundry issues were discussed every month. She acknowledged that the facility should have a better system in place to track and follow up on the resident's voiced concerns that were mentioned in Resident Council. She confirmed that without documentation, the facility cannot prove the issues were addressed and resolved. Record review of the Resident Council meeting minutes dated July 19, 2023, revealed Residents #9, Resident #28, Resident #39, and Resident #66 were in attendance. Also revealed under, Laundry: Residents are still having multiple clothes hung on hangers, this also results in residents either thinking they have missing clothes, or they have other resident's clothes. I suggested to have some families, if able to remove items or out of season clothing, to insure more room in their closets. Us as staff will do checks when allowed by residents for correct labeling. Record review of the Resident Council meeting minutes dated August 21, 2023, revealed Residents # 9, Resident #28, Resident #47, and Resident #66 were in attendance. Also revealed under, Laundry: . We are still finding other people's clothes in the rooms; I have corrected some that were brought to me. Just be on the lookout please. It seems to be the east hall most of the time. Record review of the Resident Council Meeting minutes dated September 26, 2023, revealed Residents #9, Resident #28, Resident #39, Resident #47, and Resident #66 were in attendance. Also revealed under, Laundry: Please start double checking names on clothes in what room they go to. We have residents that have room changes at times. I have given a small list of items to look for that residents state they are missing. Record review of the Resident Council meeting minutes dated October 24, 2023, revealed Residents #28, Resident #39, and Resident #66 were in attendance. Also revealed under, Laundry: . Please double check names to the resident's room when putting up laundry. There still are a lot of missed placements in the wrong rooms. Record review of the Resident Council meeting minutes dated November 28, 2023, revealed Residents #9, Resident #28, Resident #39, Resident #47, and Resident #66 were in attendance. Also revealed under, Laundry: Residents #66 and #9 has clothes that were mixed in closets that belonged to other residents. I have started on helping fix this Record review of the Resident Council meeting minutes dated 7/19/23, 8/21/23, 9/26/23, 10/24/23 and 11/28/23 revealed no written follow up/or tracking record to prove that the residents' voiced concerns were acted upon or that a follow-up was conducted regarding missing clothing items. Record review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/02/23 revealed under section C, a Brief Interview for Mental Status (BIMS) score of 14, which indicates Resident # 9 is cognitively intact. Record review of the MDS with an ARD of 9/08/23 revealed under section C, a BIMS score of 09, which indicates Resident # 28 is moderately cognitively impaired. Record review of the MDS with an ARD of 11/23/23 revealed under section C, a BIMS score of 14, which indicates Resident # 39 is cognitively intact. Record review of the MDS with an ARD of 10/19/23 revealed under section C, a BIMS score of 12, which indicates Resident # 47 is moderately cognitively impaired. Record review of the MDS with an ARD of 10/06/23 revealed under section C, a BIMS score of 15, which indicates Resident # 54 is cognitively intact. Record review of the MDS with an ARD of 10/20/23 revealed under section C, a BIMS score of 15, which indicates Resident # 66 is cognitively intact.
MINOR (C)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #30 Record review of the Progress Note for Resident #30 dated 11/13/23 at 11:25 AM revealed, Proper name transferred to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #30 Record review of the Progress Note for Resident #30 dated 11/13/23 at 11:25 AM revealed, Proper name transferred to (Name of Local Hospital) per her request per ambulance service with EMT's (Emergency Medical Technician) in attendance for c/o (complaints of) stomach pain and just felling (feeling) sick all over. Resident stable upon transfer. Record review of the Order Audit Report for Resident # 30 revealed an order dated 11/13/23, Send resident to ER for eval per resident request. Record review of the Notice of Hospital Transfer/Therapeutic Bed Hold Policy dated 11/12/23 for Resident # 30 revealed there was not a reason listed for the transfer to the hospital and no indication that it was mailed to the Resident Representative (RR). An interview with the Administrator (ADM) on 12/05/23 at 12:45 PM, confirmed that the facility did not send out written notification to the RR for Resident # 30 who was transferred to the emergency room. She revealed the resident returned to the facility the same day; therefore, written notification was not needed. She revealed that the facility did not mail out written notifications to the RR's for emergency room transfers, and stated she did not know it was a requirement. Record review of the admission Record for Resident #30 revealed Resident #30 was admitted to the facility on [DATE] with medical diagnoses that included Heart Failure, Type 2 Diabetes Mellitus with Diabetic Neuropathy, Unspecified Dementia and Essential (Primary) Hypertension. Record review of the MDS with an ARD of 12/01/23 revealed under section C, a BIMS score of 13, which indicates Resident # 30 is cognitively intact. Resident #62 Record review of Notice of Hospital Transfer/Therapeutic Bed Hold Policy for Resident #62 dated 8/27/23 revealed no reason for transfer listed on the form. Record review of Notice of Hospital Transfer/Therapeutic Bed Hold Policy for Resident #62 dated 9/12/23 revealed no reason for transfer listed on the form. Record review of Departmental Notes; Nurses Notes dated 8/27/2023 revealed, .Reported to Dr (Doctor) with order to send to ER. Record review of the Order Audit Report revealed an order date of 09/12/203, Send to ER for eval (evaluation) and possible admission on e time only for one day. An interview on 12/05/23 at 2:20 PM, the Administrator confirmed Resident #62 had been sick lately and had several hospitalizations. She revealed she was never aware that they had to notify the resident or resident representative in writing each time they went out to the hospital, and that it was supposed to include the reason for the transfer. Record review of the facility admission Record revealed Resident #62 was admitted to the facility on [DATE] with diagnoses that include, Dysphagia following Cerebral Infarction, Hemiplegia and Hemiparesis following Cerebral Infarction, Acute on Chronic Diastolic (congestive) Heart Failure and Malignant Neoplasm of Prostate. Record review of Resident #62's MDS with an ARD of 9/12/2023 revealed under Section C a BIMS score of 03, which indicated the resident was severely cognitively impaired. Based on staff interview, record review and facility policy review the facility failed to send a written notice of transfer or discharge for three (3) of three (3) residents with transfer or discharges reviewed. Resident #2, Resident #30 and Resident #62 Findings Include: Record review of facility policy titled Transfer and Discharge dated 10/18/22, revealed, The facility's transfer/discharge notice will be provided to the resident and the resident's representative in a language and manner in which they can understand. This notice will include all of the following at the time it is provided: a. The specific reason and basis for transfer or discharge. During an interview on 12/5/23 at 1:15 PM, the Administrator confirmed the facility was not sending a written notice of transfer with the reason for the transfer to the resident or to the resident's representative. She stated the facility staff would speak to the family by phone and provide the information on the resident's condition, but they had never sent this with the reason for transfer to the resident or the resident's representative. The Administrator confirmed the facility failed to provide Resident #2's Representative a written notice of transfer with the reason for transfer on 9/2/23. Resident #2 Record review of Resident #2's Physician's Order dated 9/2/23, revealed an order to send the resident to the emergency room (ER) for evaluation due to Respiratory Distress. Record review of Resident #2's admission Record revealed she was admitted to the facility on [DATE]. Diagnoses included Chronic Obstructive Pulmonary Disease, Shortness of Breath, Stage 4 Chronic Kidney Disease, Dementia, and Type 2 Diabetes Mellitus. Record review of Resident #2's Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 11/14/23, revealed a Brief Interview for Mental Status (BIMS) score of 10 which indicated the resident was moderately impaired cognitively.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 41% turnover. Below Mississippi's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s). Review inspection reports carefully.
  • • 15 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $10,039 in fines. Above average for Mississippi. Some compliance problems on record.
  • • Grade F (29/100). Below average facility with significant concerns.
Bottom line: Trust Score of 29/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is New Albany Health & Rehab Center's CMS Rating?

CMS assigns NEW ALBANY HEALTH & REHAB CENTER an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Mississippi, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is New Albany Health & Rehab Center Staffed?

CMS rates NEW ALBANY HEALTH & REHAB CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 41%, compared to the Mississippi average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at New Albany Health & Rehab Center?

State health inspectors documented 15 deficiencies at NEW ALBANY HEALTH & REHAB CENTER during 2023 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 12 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates New Albany Health & Rehab Center?

NEW ALBANY HEALTH & REHAB CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by ADVANCED HEALTH CARE MANAGEMENT, a chain that manages multiple nursing homes. With 114 certified beds and approximately 89 residents (about 78% occupancy), it is a mid-sized facility located in NEW ALBANY, Mississippi.

How Does New Albany Health & Rehab Center Compare to Other Mississippi Nursing Homes?

Compared to the 100 nursing homes in Mississippi, NEW ALBANY HEALTH & REHAB CENTER's overall rating (2 stars) is below the state average of 2.6, staff turnover (41%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting New Albany Health & Rehab Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is New Albany Health & Rehab Center Safe?

Based on CMS inspection data, NEW ALBANY HEALTH & REHAB CENTER has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Mississippi. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at New Albany Health & Rehab Center Stick Around?

NEW ALBANY HEALTH & REHAB CENTER has a staff turnover rate of 41%, which is about average for Mississippi nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was New Albany Health & Rehab Center Ever Fined?

NEW ALBANY HEALTH & REHAB CENTER has been fined $10,039 across 1 penalty action. This is below the Mississippi average of $33,179. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is New Albany Health & Rehab Center on Any Federal Watch List?

NEW ALBANY HEALTH & REHAB CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.