PHELPS HEALTH

1000 W TENTH ST, ROLLA, MO 65401 (573) 364-8899
Non profit - Other 20 Beds Independent Data: November 2025
Trust Grade
95/100
#41 of 479 in MO
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Phelps Health nursing home in Rolla, Missouri, has received an impressive Trust Grade of A+, indicating it is an elite facility, ranking #41 out of 479 in Missouri, placing it in the top half of state facilities, and #1 out of 6 in Phelps County. The facility is improving, having reduced its issues from two in 2023 to none in 2024, and has a strong staffing rating with only a 23% turnover, significantly lower than the state average. There are no fines reported, which is a positive sign of compliance, and the facility boasts more registered nurse (RN) coverage than 99% of nursing homes in Missouri, ensuring that residents receive attentive care. However, there were concerns raised in inspections regarding the lack of entrapment assessments for bed rails and timely completion of required resident assessments, which could pose risks if not addressed. Overall, while Phelps Health has many strengths, families should be aware of these weaknesses in care protocols.

Trust Score
A+
95/100
In Missouri
#41/479
Top 8%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
2 → 0 violations
Staff Stability
✓ Good
23% annual turnover. Excellent stability, 25 points below Missouri's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Missouri facilities.
Skilled Nurses
✓ Good
Each resident gets 301 minutes of Registered Nurse (RN) attention daily — more than 97% of Missouri nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 2 issues
2024: 0 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (23%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (23%)

    25 points below Missouri average of 48%

Facility shows strength in staffing levels, quality measures, staff retention, fire safety.

The Bad

No Significant Concerns Identified

This facility shows no red flags. Among Missouri's 100 nursing homes, only 1% achieve this.

The Ugly 2 deficiencies on record

Dec 2023 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility staff failed to complete the required Minimum Data Set (MDS), a federally man...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility staff failed to complete the required Minimum Data Set (MDS), a federally mandated resident assessment, within the required timeframe for two of three sampled residents (Residents #2 and #162). The facility census was 10. 1. Review of the facility's MDS Automation policy, revised April 2021, showed: -The MDS will be completed on a timely basis as mandated by Centers for Medicare Services (CMS); -Discharge tracking forms are completed on every resident within five days of dismissal; -The MDS assessments as required are sent to the state through electronic submission every 7-10 days. Review of the Resident Assessment Instrument (RAI) manual 3.0 version 1.18.11, dated October 2023, showed discharge assessment time frames for a resident must be completed no later than 14 days from the date of discharge and submitted by the MDS completion date plus 14 calendar days. 2. Review of Resident #2's admission MDS, dated [DATE], did not contain a completed discharge assessment within the required time frame. Review of the resident's medical record showed staff documented the resident discharged on 10/01/23. 3. Review of Resident #162's admission MDS, dated [DATE], did not contain a completed discharge assessment within the required time frame. Review of the resident's medical record showed staff documented the resident discharged on 07/18/23. 4. During an interview on 12/28/23 at 10:46 A.M., the MDS Coordinator said currently he/she is responsible for MDS. He/She said during weekly meetings he/she sets the dates of upcoming due MDS assessments. He/She said when residents are discharged on the weekends their name may fall off the resident list and will fall through the cracks. The MDS Coordinator said if it was not a weekend discharge he/she would need to do research as to why it was not completed. He/She said he/she did not have access to the Internet Quality Improvement and Evaluation System (IQIES), communication system from facility to CMS, until recently and did not know the missing assessment report was available. During an interview on 12/28/23 at 10:52 A.M., the Director of Nursing (DON) said his/her expectation is the MDS be completed timely. He/She was not aware there were late assessments.
Jan 2023 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, facility staff failed to complete entrapment assessments for the use of bed r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, facility staff failed to complete entrapment assessments for the use of bed rails for 6 residents (Resident #2, #6, #209, #211, #212, and #214). The facility census was 10. 1. Review of the facility policies provided showed the facility did not have a policy for bedrails/mobility assist devices. Review of the facility's VersaCare Bed Service Manual, revision 5, undated, showed the manual did not address risk of resident entrapment. 2. Review of Resident #2's admission Minimum Data Set (MDS), a federally mandated resident assessment, dated 1/12/23, showed staff assessed the resident as follows: -Cognitively intact; -Required extensive, one person assistance with mobility, transfer, and toileting; -Impairment on one side lower extremity. Review of the resident's medical record, showed the record did not contain the required entrapment assessment specific to the resident. Observation on 1/18/23 at 1:50 P.M., showed the resident in bed, with a quarter side rail on the right side of bed, and a full side rail on the left side in the upright position. Observation on 1/19/23 at 10:30 A.M., showed the resident in bed, with a quarter side rail on the right side of bed, and a full side rail on the left side in the upright position. 3. Review of Resident #6's admission MDS, dated [DATE], showed the staff assessed the resident as follows: -Required extensive, two person assistance with bed mobility, transfers, and toileting; -Required the use of a walker and wheelchair; -Did not use bedrails; -Diagnosis of weakness. Review of the resident's medical record, showed the record did not contain the required entrapment assessment specific to the resident. Observation on 1/17/23 at 1:57 P.M., showed the resident in bed with quarter-length bilateral bed rails in the upright position. Observation on 1/18/23 at 1:50 P.M., showed the resident in bed with quarter-length bilateral bed rails in the upright position. 4. Review of Resident #209's admission record showed staff assessed the resident as follows: -admission date of 1/17/23; -Cognitively intact; -Required extensive, two person assistance with mobility and toileting; -Required extensive, one person assistance with transfers. Review of the resident's medical record, showed the record did not contain the required entrapment assessment specific to the resident. Observation on 1/17/23 at 11:45 A.M., showed the resident in bed, with quarter-length bilateral bed rails in the upright position. Observation on 1/18/23 at 9:15 A.M., showed the resident in bed, with quarter-length bilateral bed rails in the upright position. Observation on 1/18/23 at 2:00 P.M., showed the resident in bed, with quarter-length bilateral bed rails in the upright position. Observation on 1/19/23 at 10:30 A.M., showed the resident in bed, with quarter-length bilateral bed rails in the upright position. 5. Review of Resident #211's admission record showed staff assessed the resident as follows: -admission date of 1/11/23; -Diagnosis of weakness, fracture of the left femur (a break in the bone of the thigh), and fracture of the carpal bone (a break in the bone of the wrist). Review of the resident's medical record, showed the record did not contain the required entrapment assessment specific to the resident. Observation on 1/17/23 01:37 P.M., showed the resident in bed with quarter-length bilateral bed rails in the upright position. Observation on 1/18/23 1:50 P.M., showed the resident in bed with quarter-length bilateral bed rails in the upright position. Observation on 1/19/23 10:29 A.M., showed the resident in bed with quarter-length bilateral bed rails in the upright position. During an interview on 1/18/23 at 1:50 P.M., the resident said he/she always has his/her side rails up. The button controls for the bed are on the side rails. Without them up he/she wouldn't be able to reach them. 6. Review of Resident # 212's admission record showed staff assessed the resident as follows: -admission date of 1/16/23; -Diagnosis of a complicated urinary tract infection, which caused significant weakness. Review of the resident's medical record, showed the record did not contain the required entrapment assessment specific to the resident. Observation on 1/17/23 at 12:48 P.M., showed the resident in bed with bilateral upper quarter side rails in the upright position. Observation on 1/18/23 at 3:45 P.M., showed the resident in bed with bilateral upper quarter side rails in the upright position. Observation on 1/19/23 at 10:33 A.M., showed the resident in bed with bilateral upper quarter side rails in the upright position. During an interview on 1/19/23 at 10:33 A.M., the resident said he/she does not use the side rails for anything. 7. Review of Resident # 214's admission record showed staff assessed the resident as follows: -admission date of 1/4/23; -Diagnoses of amputation of the toe of the right foot, diabetic infection of the left foot, diabetic ulcer of the left heel, and abscess of the right foot. Review of the resident's medical record, showed the record did not contain the required entrapment assessment specific to the resident. Observation on 1/18/23 at 10:45 A.M., showed the resident in bed with bilateral upper quarter side rails in the upright position. Observation on 1/18/23 at 2:14 P.M., showed the resident in bed with bilateral upper quarter side rails in the upright position. During an interview on 1/19/23 at 10:30 A.M., the resident said he/she does not use the side rails for anything. 8. During an interview on 1/18/23 at 12:56 P.M., the MDS Coordinator said the bed rails are manufactured with the side rails so they do not come off, and patients cannot become entrapped. During an interview on 1/19/23 at 10:25 A.M., Certified Nurse Assistant (CNA) A said all of their residents use side rails. They use them for the control buttons located on the side of the rails. The buttons help the resident move their head, feet, and bed up and down. CNA A said the side rails do not come off the bed, but can lowered when needed. During an interview on 1/19/23 at 10:45 A.M., the MDS Coordinator said if a resident was really small, there might be a risk of entrapment however there have not been any residents admitted that might have this risk. During an interview on 1/19/23 at 10:47 A.M., the Director of Nursing said it was his/her understanding that the beds purchased by the facility have manufactured safety features to prevent entrapment so residents could not be entrapped.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A+ (95/100). Above average facility, better than most options in Missouri.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Missouri facilities.
  • • Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Phelps Health's CMS Rating?

CMS assigns PHELPS HEALTH an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Missouri, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Phelps Health Staffed?

CMS rates PHELPS HEALTH's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 23%, compared to the Missouri average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Phelps Health?

State health inspectors documented 2 deficiencies at PHELPS HEALTH during 2023. These included: 2 with potential for harm.

Who Owns and Operates Phelps Health?

PHELPS HEALTH is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 20 certified beds and approximately 8 residents (about 40% occupancy), it is a smaller facility located in ROLLA, Missouri.

How Does Phelps Health Compare to Other Missouri Nursing Homes?

Compared to the 100 nursing homes in Missouri, PHELPS HEALTH's overall rating (5 stars) is above the state average of 2.5, staff turnover (23%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Phelps Health?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Phelps Health Safe?

Based on CMS inspection data, PHELPS HEALTH has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Missouri. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Phelps Health Stick Around?

Staff at PHELPS HEALTH tend to stick around. With a turnover rate of 23%, the facility is 23 percentage points below the Missouri average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 21%, meaning experienced RNs are available to handle complex medical needs.

Was Phelps Health Ever Fined?

PHELPS HEALTH has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Phelps Health on Any Federal Watch List?

PHELPS HEALTH is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.