Hillcrest Shadow Lake LLC
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Hillcrest Shadow Lake LLC has a Trust Grade of D, indicating it is below average with some concerns. It ranks #120 out of 177 nursing homes in Nebraska, placing it in the bottom half, and #4 out of 5 in Sarpy County, meaning only one local option is better. The facility is showing improvement, with issues decreasing from 14 in 2024 to 5 in 2025. However, staffing is a significant concern, with a 68% turnover rate, much higher than the state average, which may affect the consistency of care. While there have been no fines recorded, specific incidents, such as staff failing to wash hands after handling potentially contaminated items and not ensuring proper wound care protocols, raise questions about hygiene practices and resident safety.
- Trust Score
- D
- In Nebraska
- #120/177
- Safety Record
- Moderate
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 68% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Nebraska facilities.
- Skilled Nurses ⚠ Watch
- Each resident gets only 26 minutes of Registered Nurse (RN) attention daily — below average for Nebraska. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 31 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Below Nebraska average (2.9)
Below average - review inspection findings carefully
22pts above Nebraska avg (46%)
Frequent staff changes - ask about care continuity
20 points above Nebraska average of 48%
The Ugly 31 deficiencies on record
May 2025
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected 1 resident
Licensure Reference Number 175 NAC 12-006.09(H)
Based on record review and interview, the facility failed to ensure that monitoring was in place for diuretic medication (a medication that increases th...
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Apr 2025
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Licensure Reference Number 175 NAC 12-006.02(H)
Based on interview and record reviews; the facility failed to report an allegation of abuse to the required State Agency (SA) within the required timefr...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Nebraska Licensure Reference Number 175 NAC 12-006.09(h)(vi)(3)(g)
Based on interview and record review; the facility failed to measure and record pulse rates before and after a breathing treatment wa...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Licensure Reference Number 175 NAC 12.006.18 (D)
Based on record review, observation and interview, the facility staff failed to perform hand hygiene before and after using gloves during medication ad...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Licensure Reference Number 175 NAC 12.006.11(E)
Nebraska 2017 Food Code 2-301.14
Nebraska Food Code 2017 3-302.11(4)
Based on observations, record review and interview; the facility staff failed to ut...
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Nov 2024
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure reference: 175 NAC 12-006.09(H)
Based on observation, interview, and record review, the facility failed to ensure posi...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure reference: 175 NAC 12-006.09(l)
Based observation, interview, and record review, the facility failed to ensure residen...
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Apr 2024
12 deficiencies
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
B. Record review of Resident 94's census sheet printed on 4-02-2024 revealed Resident 94 was admitted to the facility on [DATE]...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.09C1c
Based on observation, interview, and record review, the facility failed review a...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
B. Record review of Resident 25's Comprehensive Care Plan (CCP) dated and revised on 2-07-2024 revealed Resident 25 admitted to...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.09D6(5)
Based on observation, interview, and record review, the facility failed ensure...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0699
(Tag F0699)
Could have caused harm · This affected 1 resident
Based on record review, interview and observation, the facility staff failed to evaluate and implement interventions to manage triggers for 1(Resident 81) of 1 resident reviewed who has a diagnoses of...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
Licensure Reference Number 175 NAC 12-006.18B3
Based on observations and interviews; the facility staff failed to ensure the venting system was functional in 4 (B-004, C-010, C-015 and C-017) room eff...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.05(9)
Based on record review and interview; the facility staff failed to protect 4 (Re...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected multiple residents
Licensure Reference Number 175 NAC 12-006.04B2b
Based on interview and record review, the facility staff failed to ensure competencies in insulin administration were completed for 5 Certified Medicati...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** D. Record review of Resident 1's Order Summary Report sheet printed on 4-02-2024 revealed Resident 1 had orders for Lorazepam 0....
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
C. Observation on 04/2/24 10:47 AM revealed LPN-T laid a Resident's blood pressure medication on top of the medication cart and walked away from leaving the medication unsecured and unsupervised in th...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Licensure Reference Number 175 NAC 12-006.11E
Based on observation, interview, and record review, the facility failed to perform hand washing after touching potentially contaminated items during meal ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
D. Record Review of Minimum data Set (MDS, a federally mandated assessment tool used for care planning) dated 3/4/2024 revealed...
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Dec 2023
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.04C3a(6)
Based on record review and interview; the facility staff failed to notify the...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference: 175 NAC 12-006.09D2a
Based on record review and interview, the facility failed to ensure pressure sore trea...
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CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0919
(Tag F0919)
Could have caused harm · This affected most or all residents
Licensure Reference Number 175 NAC 12-006.04G
Based on observations, record reviews and interviews, the facility failed to ensure staff had functional pagers that alerted staff when residents requeste...
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Feb 2023
8 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Transfer Notice
(Tag F0623)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to provide a written notice of transfer to the resident or representative for 4 hospitalizations for one of one sampled residents (Resident 62...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0625
(Tag F0625)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to provide a signed bed-hold policy from the resident or representative related to 4 hospitalizations for one of one sampled residents (Reside...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
LICENSURE REFERENCE NUMBER 12-006.09D
Based on record review and interview, the facility failed to follow physician's orders related to medications given outside of physician ordered parameters for 2 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
LICENSURE REFERENCE NUMBER 175 NAC 12-006.18
Based on observation, record review and interview; the facility staff failed to ensure fall interventions were implemented for Resident 19. The facility st...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** LICENSURE REFERENCE NUMBER 175 NAC 12-006.09
Based on record review and interview the facility staff failed to administer medica...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Licensure Reference Number 175 NAC 12-006.12E1
Based on observation, record review and interview the facility failed to ensure medications for 1 out of 6 residents sampled (Resident 16 ) were secured ...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
Licensure Reference Number 175 NAC 12-006.18
Based on observation and interview, the facility failed to maintain walls in good and cleanable condition in 15 (resident rooms A 1, A 2, A 7, A 9, B 3, B ...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
E. Observation on 2/08/2023 at 10:37 AM of the nebulizer treatment mask (mask used to inhale respiratory medications) laying fa...
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Jan 2023
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** LICENSURE REFERENCE NUMBER 175 NAC 12-006.09D6
Based on record review and interview; the facility staff failed to clarify oxygen...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No fines on record. Clean compliance history, better than most Nebraska facilities.
- • 31 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
- • Grade D (40/100). Below average facility with significant concerns.
- • 68% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Hillcrest Shadow Lake Llc's CMS Rating?
CMS assigns Hillcrest Shadow Lake LLC an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Nebraska, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.
How is Hillcrest Shadow Lake Llc Staffed?
CMS rates Hillcrest Shadow Lake LLC's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 68%, which is 22 percentage points above the Nebraska average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 74%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Hillcrest Shadow Lake Llc?
State health inspectors documented 31 deficiencies at Hillcrest Shadow Lake LLC during 2023 to 2025. These included: 1 that caused actual resident harm and 30 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Hillcrest Shadow Lake Llc?
Hillcrest Shadow Lake LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 114 certified beds and approximately 105 residents (about 92% occupancy), it is a mid-sized facility located in Papillion, Nebraska.
How Does Hillcrest Shadow Lake Llc Compare to Other Nebraska Nursing Homes?
Compared to the 100 nursing homes in Nebraska, Hillcrest Shadow Lake LLC's overall rating (2 stars) is below the state average of 2.9, staff turnover (68%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.
What Should Families Ask When Visiting Hillcrest Shadow Lake Llc?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.
Is Hillcrest Shadow Lake Llc Safe?
Based on CMS inspection data, Hillcrest Shadow Lake LLC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Nebraska. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Hillcrest Shadow Lake Llc Stick Around?
Staff turnover at Hillcrest Shadow Lake LLC is high. At 68%, the facility is 22 percentage points above the Nebraska average of 46%. Registered Nurse turnover is particularly concerning at 74%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Hillcrest Shadow Lake Llc Ever Fined?
Hillcrest Shadow Lake LLC has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Hillcrest Shadow Lake Llc on Any Federal Watch List?
Hillcrest Shadow Lake LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.