Hillcrest Shadow Lake LLC

1507 E Gold Coast Road, Papillion, NE 68046 (402) 339-6010
For profit - Limited Liability company 114 Beds Independent Data: November 2025
Trust Grade
40/100
#120 of 177 in NE
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Hillcrest Shadow Lake LLC has a Trust Grade of D, indicating it is below average with some concerns. It ranks #120 out of 177 nursing homes in Nebraska, placing it in the bottom half, and #4 out of 5 in Sarpy County, meaning only one local option is better. The facility is showing improvement, with issues decreasing from 14 in 2024 to 5 in 2025. However, staffing is a significant concern, with a 68% turnover rate, much higher than the state average, which may affect the consistency of care. While there have been no fines recorded, specific incidents, such as staff failing to wash hands after handling potentially contaminated items and not ensuring proper wound care protocols, raise questions about hygiene practices and resident safety.

Trust Score
D
40/100
In Nebraska
#120/177
Bottom 33%
Safety Record
Moderate
Needs review
Inspections
Getting Better
14 → 5 violations
Staff Stability
⚠ Watch
68% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Nebraska facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 26 minutes of Registered Nurse (RN) attention daily — below average for Nebraska. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
31 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★☆
4.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 14 issues
2025: 5 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Nebraska average (2.9)

Below average - review inspection findings carefully

Staff Turnover: 68%

22pts above Nebraska avg (46%)

Frequent staff changes - ask about care continuity

Staff turnover is elevated (68%)

20 points above Nebraska average of 48%

The Ugly 31 deficiencies on record

1 actual harm
May 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

Licensure Reference Number 175 NAC 12-006.09(H) Based on record review and interview, the facility failed to ensure that monitoring was in place for diuretic medication (a medication that increases th...

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Licensure Reference Number 175 NAC 12-006.09(H) Based on record review and interview, the facility failed to ensure that monitoring was in place for diuretic medication (a medication that increases the amount of urine produced by the kidneys and helps to remove excess fluid and salt from the body) administered to 3 of 6 residents surveyed (Residents 2, 3, and 4). The facility claimed a census of 109. Findings are: A. A record review of Resident 2's medical diagnoses (the nature and cause of a disease or condition) revealed Resident 2 had Chronic Kidney Disease (a disease characterized by progressive damage and loss of function in the kidneys). A record review of Resident 2's medication orders revealed an order dated 3/3/2025 for Furosemide (a diuretic medication used to treat excess fluid held in the body) 20 mg (mg - milligram - a unit of measurement) daily for edema (excess fluid retained in the body). A record review of Resident 2's physician orders revealed there were no laboratory orders to monitor the effect of the medication Furosemide on Resident 2. A record review of Resident 2's Care Plan (a document that provides directions on the type of nursing care the individual may need) revealed it did not include any interventions (an act to prevent harm or improve functioning) to monitor the resident for the use of Furosemide. An interview on 5/21/2025 at 2:00 PM with RN (Registered Nurse) A confirmed Resident 2 had an order for Furosemide 20 mg daily in March 2025. RN-A confirmed Resident 2 did not have an order to monitor the effects of the medication. B. A record review of Resident 3's medical diagnoses revealed the resident has chronic kidney disease and Congestive Heart Failure (a chronic condition where the heart cannot pump blood effectively, leading to fluid buildup in the lungs and other tissues). A record review of Resident 3's MAR (Medication Administration Record - a standardized record that includes medication names, the dose taken, any special instructions, the date and time the medication was given or withheld, the reasons why, the dates the order was received and discontinued) revealed an order dated 9/25/2024 for Torsemide (a diuretic medication used to treat excess fluid held in the body) 10 mg once daily for edema. A record review of Resident 3's care plan revealed an intervention dated 10/03/2024 which stated: Monitor Lab work as ordered. Ensure results reported to PCP (Primary Care Provider) as needed. A record review of Resident 3's care plan revealed an intervention dated 10/03/2024 which stated: Monitor/document PRN (As needed) any signs or symptoms of hypokalemia (a low blood level of potassium) in residents receiving diuretic therapy: Fatigue, muscle weakness, diminished appetite, nausea and vomiting and dysrhythmias (abnormal heart rhythms). Monitor potassium levels. Notify PCO (physician contracting organization) of these changes as needed. A record review of Resident 3's MRR's (Medication Regimen Review - a thorough monthly evaluation of a patient's medication regimen by a pharmacist to identify, prevent and resolve medication related issues) revealed there were no pharmacy recommendations to monitor the use of the medication Torsemide. A record review of Resident 3's order summary revealed there were no orders to monitor the resident for the use of the medication Torsemide. An interview on 5/21/2025 at 2:25 PM with Resident 3 revealed the resident did not have any blood tests while in the facility. An interview on 5/21/2025 at 2:15 PM with RN-A confirmed Resident 3 did not have an order to monitor the effects of Torsemide. C. A record review of Resident 4's medication orders revealed Resident 4 had an order for Spironolactone (a diuretic medication used to treat excess fluid held in the body) 25 mg. Half of a tablet one time a day for CHF (Congestive Heart Failure - a chronic condition where the heart cannot pump blood effectively, leading to fluid buildup in the lungs and other tissues). A record review of Resident 4's Care Plan revealed the following interventions dated 2/14/2025 which stated: Monitor/document PRN (As needed) any signs or symptoms of hypokalemia (a low blood level of potassium) in residents receiving diuretic therapy: Fatigue, muscle weakness, diminished appetite, nausea and vomiting and dysrhythmias (abnormal heart rhythms). Monitor potassium levels. Monitor Lab work: K+ (potassium), NA (Sodium), BUN (Blood Urea Nitrogen - a test to assess how well the kidneys are functioning), Creatinine (a test to assess kidney function). Report results to PCP. A record review of Resident 4's MAR revealed there is no documentation indicating Resident 4 was monitored for diuretic use. An interview on 5/21/2025 at 2:25 PM with RN-A confirmed Resident 4 did not have an order to monitor the effects of Spironolactone. A record review of an undated sheet provided by the Director of Nursing and titled Medication Monitoring revealed the following information: The following are medication classes that are candidates for routine monitoring, frequency of labs is often provider preference based on the residents' health. Diuretics (CMP or BMP -Comprehensive Metabolic Panel or Basic Metabolic Panel - tests that measure the levels of various substances in the blood). An interview on 5/21/2025 at 11:50 AM with the DON confirmed the pharmacy will make recommendations to the primary care provider to monitor the effects of specific medications. The DON confirmed it is up to the provider to order monitoring for medications.
Apr 2025 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Licensure Reference Number 175 NAC 12-006.02(H) Based on interview and record reviews; the facility failed to report an allegation of abuse to the required State Agency (SA) within the required timefr...

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Licensure Reference Number 175 NAC 12-006.02(H) Based on interview and record reviews; the facility failed to report an allegation of abuse to the required State Agency (SA) within the required timeframe for 1 (Resident 15) of 1 sampled resident. The facility staff identified a census of 103. The findings are: Record review of a facility policy entitled Reporting Allegations of Abuse/Neglect/Exploitation dated revised 03/05/2025 revealed: -The facility must develop and operationalize policies and procedures for screening and training team members, protection of guest and for the prevention, identification, and reporting of abuse, neglect, mistreatment, and misappropriation of property. The purpose is to assure that the facility is doing all that is within its control prevent occurrences. -7. Reporting/Response: The facility will report all alleged violations and all substantiated incidents to the state agency and to all other agencies as required, and take all necessary corrective action depending on the results of the investigation. -Procedure for Response and Reporting Abuse/Neglect/Exploitation, including allegations: -2. The Director of Clinical Services and Administrator, or Designee will: -a. Notify the appropriate agencies of all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, not later than 2 hours after the allegation is made, if the evens that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if events that cause the allegation do not involve abuse and do not result in serious bodily injury. -i. Call Nebraska Department of Health and Human Services, Adult Protective Services (HHSS/APS) local office to file the report. Record review of Resident 15's admission Record revealed the facility admitted the resident on 09/21/2023 with diagnoses of fibromyalgia, other specified depressive episodes, cognitive social or emotional deficit following cerebral infarction (stroke), and insomnia. Record review of Resident 15's Minimum Data Set (MDS, a federally mandated comprehensive assessment tool used to determine a resident's functional capabilities and helps nursing home staff identify health problems) revealed a Brief Interview for Mental Status (BIMS, a brief screener that aids in detecting cognitive impairment) score of 14/15. According to the MDS Manual, a score of 14 indicated the resident was cognitively intact. Further review of the MDS revealed the resident displayed physical and verbal behavioral symptoms on 1-3 days and the resident rejected care on 1-3 days. An observation on 4/16/25 at 3:33 PM of Resident 15's medial aspect of the right upper arm revealed an oval-shaped purple discolored area. An interview on 4/16/25 at 3:33 PM with Resident 15 revealed an allegation that the resident was grabbed, held down, and made me take a shot at the end of March. Resident 15 was unaware of the exact date. Resident 15 revealed that facility staff were aware of the allegation. Resident 15 further revealed that [gender] felt safe at the facility at the time of the interview. The facility Administrator (ADM) and Director of Nursing (DON) were notified by the surveyor of Resident 15's allegation on 04/16/2025 at 3:58 PM. Record review of Resident 15's Progress Notes revealed a note on 03/31/2025 that showed the resident called the police and stated that she had been beaten by a nurse two days ago, and tied up with blue rope, and had blood drawn. Record review of an Abuse, Neglect or Misappropriation document dated 04/01/2025 revealed that the ADM or DON were notified of Resident 15's allegation on 04/01/2025 at 9:30 AM. The document did not show that the SA had been notified. An interview on 04/22/2025 at 7:08 AM revealed that the facility staff reported Resident 15's allegation to the State Agency on 4/16/25 and completed an investigation. The ADM further revealed that the allegation was not reported as required at the time the resident reported the allegation on 03/31/2025.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Nebraska Licensure Reference Number 175 NAC 12-006.09(h)(vi)(3)(g) Based on interview and record review; the facility failed to measure and record pulse rates before and after a breathing treatment wa...

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Nebraska Licensure Reference Number 175 NAC 12-006.09(h)(vi)(3)(g) Based on interview and record review; the facility failed to measure and record pulse rates before and after a breathing treatment was administered for 1 (Resident 42) of 1 sampled resident. The facility staff identified a census of 103. The findings are: Record review of a facility provided, undated Nebulizer Competency revealed: -Procedure: -3. Take client's pulse prior to treatment. -10. Take client's pulse rate at completion of treatment. Record review of Resident 42's admission Record revealed the facility admitted the resident on 03/11/2025. Further review of the admission record revealed Resident 42 had diagnoses which included congestive heart failure, atrial fibrillation (irregular heartbeat), and chronic kidney disease. Record review of Resident 42's Order Summary Report printed 04/17/2025 revealed an order dated 04/14/2025 for albuterol sulfate inhalation nebulization solution to be administered by nebulizer twice daily for seven days. Record review of Resident 42's medical record revealed that the resident's pulse was measured and recorded one time daily for each day from 04/14/2025 through 04/21/2025. An interview on 04/22/2025 at 9:05 AM with the Director of Nursing (DON) revealed the facility did not have a policy for nebulized medication adminisration and the facility followed the Nebulizer Competency. The DON further confirmed that pulse rates were not measured and recorded before and after the administration of a nebulizer treatment and should have been.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Licensure Reference Number 175 NAC 12.006.18 (D) Based on record review, observation and interview, the facility staff failed to perform hand hygiene before and after using gloves during medication ad...

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Licensure Reference Number 175 NAC 12.006.18 (D) Based on record review, observation and interview, the facility staff failed to perform hand hygiene before and after using gloves during medication administration for 2 (Residents 33 and 66) of 4 residents observed during medication pass. The facility census was 103. Findings are: A. An observation on 4/17/2025 at 7:10AM of medication administration by Medication Aide (MA) I to Resident 33 revealed MA I donned gloves to assist Resident 33 to sit up, handed them their medication and a glass of water. MA I administered nasal spray and assisted Resident 33 to lie down on their bed. MA I applied powder to Resident 33's skin and covered the resident with a blanket. MA I removed their gloves and left the residents room to return to the medication cart and chart the medication administration. MA I did not wash their hands or use hand sanitizer before putting the gloves on, taking them off or when they exited the room. An interview with MA I on 4/17/2025 at 7:10AM confirmed they should have used hand sanitizer before and after using gloves, but they forgot to do so. B. An observation on 4/17/2025 at 7:30 AM of medication administration by Registered Nurse J (RN J) to Resident 66 revealed RN-J donned gloves in Resident 66's room to administer eye drops to Resident 66. RN-J did not wash their hands or use hand sanitizer prior to donning gloves. An interview on 4/17/2025 at 7:30 AM with RN J confirmed they should have used hand sanitizer or washed their hands before donning gloves and they had not done so. A record review of the facility Hand Hygiene Policy dated 3/1/2022 revealed the following: A. Hand Hygiene Guidance. 1. Healthcare personnel should use an alcohol-based hand rub or wash with soap and water for the following clinical indications: a).Immediately before touching a patient. b).After touching a patient or the patients immediate environment. f). Immediately after glove removal. - Gloves and Hand Hygiene. 1. Wear gloves, according to Standard Precautions, when it can be reasonably anticipated that contact with blood or other potential infectious materials, mucous membranes, non-intact skin, potentially contaminated skin or contaminated equipment occur. 2. Gloves are not a substitute for hand hygiene. a). If your task requires gloves, perform hand hygiene prior to donning gloves, before touching the patient or the patient environment.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Licensure Reference Number 175 NAC 12.006.11(E) Nebraska 2017 Food Code 2-301.14 Nebraska Food Code 2017 3-302.11(4) Based on observations, record review and interview; the facility staff failed to ut...

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Licensure Reference Number 175 NAC 12.006.11(E) Nebraska 2017 Food Code 2-301.14 Nebraska Food Code 2017 3-302.11(4) Based on observations, record review and interview; the facility staff failed to utilize handwashing and gloving techneques during meal service and failed to serve foods in a manor to prevent potentail contamination. This had the potential to affect 44 residents. the facility census was 103. Findings are: Record review of a facility policy entitled Meal Tray Delivery Related to Infection Control dated 10/27/2017 revealed: -2. After a tray has been delivered, the server will exit the room and apply hand sanitizer that is provided in the service hallways (Per the hand sanitizing gel policy) prior to entering the next resident's room. -3. Once the server has returned to the kitchen, he/she will repeat the handwashing procedures (Per the handwashing policy) prior to the delivery of the next meal tray. Continuous observation in the assisted dining room and the Evergreen Hall on 04/17/2025 from 12:15 PM to 12:43 PM revealed Nurse Tech (NA)-K, with gloved hands, obtained a meal tray from the enclosed meal tray cart which stored multiple resident trays and delivered the tray to room E12. NA-K knocked on the door and entered the room. The resident declined the tray, without doffing (removing) gloves and without the benefit of hand hygiene, NA-K returned the tray to the meal tray cart, obtained another meal tray and delivered to room E8. NA-K knocked on the door and entered the room. The resident declined the tray. Without doffing gloves and without the benefit of hand hygiene, NA-K returned the tray to the meal tray cart and doffed gloves. Without the benefit of hand hygiene, NA-K donned (applied) gloves, obtained a meal tray from the enclosed meal tray cart and delivered the tray to room E1. The resident declined the meal tray. NA-K Without doffing gloves and without the benefit of hand hygiene, NA-K returned the tray to the tray cart. NA-K obtained a large tray of dishes that contained sliced cinnamon apples. Half of the dishes of cinnamon apples were covered with plastic wrap while the remaining dishes were uncovered. NA-K carried the tray and entered room E4 and delivered the cinnamon apples and exited the room. An interview on 04/17/2025 at 12:46 PM with NA-K confirmed that [gender] did not doff gloves and perform hand hygiene between resident rooms and should have. NA-K further confirmed that [gender] carried the entire tray of cinnamon apples into resident rooms and should not have. An interview on 04/22/2025 at 2:48 PM with the Clinical Care Coordinator (CCC) revealed that 44 residents received foods from the assisted dining room tray cart.
Nov 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure reference: 175 NAC 12-006.09(H) Based on observation, interview, and record review, the facility failed to ensure posi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure reference: 175 NAC 12-006.09(H) Based on observation, interview, and record review, the facility failed to ensure positioning to maintain body alignment for 1 [Resident 1] of 3 sampled residents. The facility had a total census of 103 residents. Findings are: A review of Resident 1's admission Record revealed Resident 1 was admitted to the facility on [DATE] with a diagnosis of Alzheimer's disease [a progressive disease that destroys memory and other important mental functions]. A review of Resident 1's Care Plan revealed a focus area for being at risk for falls with an intervention dated 11/2/24 of staff being educated on ensuring Resident 1 is in a tilt position in wheelchair at all times except when eating meals. A review of facility investigation dated 11/6/24 revealed Resident 1 was being wheeled to communal area after dinner when Resident 1 put feet down on the floor, leaned forward and fell out of Resident 1's wheelchair. Resident 1 was transferred to the hospital and diagnosed with a nose fracture. As follow-up, staff education was provided regarding resident's wheelchair being in the tilt position at all times except during meals. Observations on 11/20/24 at 8:46 AM, 9:28 AM, 9:40 AM revealed Resident 1 seated in tilting wheelchair at dining room table with chair in upright position. Resident 1's legs/feet were in dependent position without leg rests or foot pedals to support Resident 1's legs. Resident 1's feet did not reach the floor. Observations on 11/20/24 at 10:06 AM, 10:50 AM, and 11:32 AM revealed Resident 1 seated in common area, with activities going on, with wheelchair tilted back and feet/legs dangling from wheelchair seat. The wheelchair did not have any leg rests or foot pedals to support Resident 1's legs. Observations on 11/20/24 at 11:36 AM revealed Resident 1 pushed from common area to dining room table in with wheelchair in reclined position with feet/legs dangling from wheelchair seat. No leg rests or foot pedals were placed on wheelchair while wheelchair was being moved. Resident 1 wheelchair was placed in an upright position while at dining room table. Resident 1 feet did not touch the floor while in the upright position. Observations on 11/20/24 at 1:14 PM revealed Resident 1 being pushed from dining room table to spa in reclined position with feet/legs dangling and no leg rests or foot pedals on wheelchair. In an interview on 11/20/24 at 1:14 PM, Nurse Aide A confirmed staff had been educated to tilt Resident 1 back when transporting in wheelchair. In an interview on 11/20/24 at 2:19 PM, Occupational Therapist G reported Resident 1 had been evaluated for a new wheelchair but it had not been approved by Resident 1's insurance. Occupational Therapist G confirmed leg rests/foot pedals should be utilized when Resident 1 is tilted back in wheelchair or when wheelchair is being pushed. In an interview on 11/20/24 at 3:18 PM, the Director of Nursing reported Resident 1's wheelchair pedals had been removed from the wheelchair due to Resident 1 scooting self-back in the wheelchair. The Director of Nursing confirmed that wheelchair pedals should be used when pushing a resident in the wheelchair.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure reference: 175 NAC 12-006.09(l) Based observation, interview, and record review, the facility failed to ensure residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure reference: 175 NAC 12-006.09(l) Based observation, interview, and record review, the facility failed to ensure residents were transferred in accordance with plan of care for 2 [Residents 1 and 3] of 3 sampled residents. The facility had a total census of 103 residents. Findings are: A. A review of Resident 3's admission Record revealed Resident 3 was admitted to the facility on [DATE] with Parkinson's Disease [a disorder of the central nervous system that affects movement] and unspecified dementia. A review of Resident 3's Care Plan revealed a focus area related needing assist with activities of daily living with an intervention dated 11/15/24 of Resident 3 requiring a Hoyer lift [full body lift] transfer with 2-assist. Observations on 11/20/24 at 11:51 AM revealed Resident 3 being transferred from recliner to wheelchair by Director of Nursing and Nurse Aide A with gait belt and utilizing a pivot transfer. Resident 3 was taken by wheelchair to the spa and transferred to toilet by Nurse Aide A and Nurse Aide B to toilet with gait belt utilizing a pivot transfer. Observations on 11/20/24 at 1:25 PM revealed Nurse Aide C and Nurse Aide D transfering Resident 3 from wheelchair to bed utilizing a Hoyer lift [full body weight lift]. A review of Shoe Color Change assessment dated 11.14.24 identified Resident 3 being a red shoe transfer which is identified as requiring assist of 2 and/or mechanical lift. A review of Physical Therapy Note dated 11/14/24 revealed Resident 3 had decreased weight bearing, decreased upright posture and no maneuvering of bilateral feet during pivot transfer. A trial of transfer with sit to stand lift revealed Resident 3 with decrease in upright posture and heavy leaning into axillary. Physical Therapy note stated that due to concerns identified and concern for patient/staff safety Resident 3 was being downgraded to Hoyer lift transfer with assist of 2. A review of undated Shift Report revealed Resident 3 was identified as a 2 assist stand pivot, hoyer lift. In an interview on 11/20/24 at 1:35 PM, Nurse Aide A reported being unaware that Resident 3's transfer status had been changed to a Hoyer Lift. In an interview on 11/202/4 at 2:41 PM, Physical Therapy Assistant E confirmed Resident 3 transfer status had been downgrade to a Hoyer lift transfer due to difficulty with a pivot transfer, ability to bare weight, and inconsistency with ability to use sit to stand lift. Physical Therapy Assistant E reported completing shoe color change form and care profile. In an interview on 11/20/24 at 3:07 PM, the Director of Nursing reported that being aware of Resident 3 transfer status change to Hoyer lift. The Director of Nursing reported Resident 3 can do a pivot transfer when alert and staff can use their discretion for making transfer decisions. B. A review of Resident 1's admission Record revealed Resident 1 was admitted to the facility on [DATE] with a diagnosis of Alzheimer's disease [a progressive disease that destroys memory and other important mental functions]. A review of Resident 1's Care Plan revealed a focus area related having a deficit with activities of daily living and needing moderate to maximum assist with activities of daily living with an intervention dated 9/23/24 of Resident 1 requiring Hoyer lift transfer with 2-assist. Observations on 11/20/24 at 1:14 PM revealed Resident 1 being transferred out of wheelchair by Nurse Aide A and Nurse Aide F utilizing a sit to stand lift. A review of Resident 1's Therapy Screening Note dated 8/23/24 revealed Resident 1 remains a Hoyer lift with 2-assist. A review of undated Shift Report revealed Resident 1 was a 2 assist-sit 2 stand-hoyer. In an interview on 11/20/24 at 2:54 PM, Physical Therapy Assistant E reported that Resident 1 has not been on case load for a period of time. Physical Therapy Assistant E reported that nursing may down grade a resident's transfer status based on resident and staff safety. In an interview on 11/20/24 at 3:18 PM, the Director of Nursing reported Resident 1 may be a Hoyer lift transfer or a sit to stand transfer depending on behaviors.
Apr 2024 12 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Record review of Resident 94's census sheet printed on 4-02-2024 revealed Resident 94 was admitted to the facility on [DATE]...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Record review of Resident 94's census sheet printed on 4-02-2024 revealed Resident 94 was admitted to the facility on [DATE] and was discharged on 9/3/2023. Record review of Resident 94 Medical Diagnosis sheet printed on 4-02-2024 revealed the following diagnosis: Attention and concentration deficit following cerebral infarction, cognitive social or emotional deficit following cerebral infarction, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, cerebral infarction, and vascular dementia. Record review of Resident 94's annual Minimum Data Set (MDS, federally mandated assessment tool used for care planning), dated 6/29/2023 revealed Resident 94 had a Brief Interview for Mental Status (BIMs) score of 3. According to the MDS [NAME] a score of 0 to 7 indicates a person has severe cognitive impairment. Further review of Resident 94's MDS revealed Resident 94 had rejection of care issues 4-6 times during the look-back period. According to Resident 94's MDS dated [DATE] Resident 94's functional status revealed Resident 94 required extensive assist with bed mobility, limited assistance with transfers, supervision with eating, and limited assistance with toileting. Mobility devices used by Resident 94 were a walker and a wheelchair. Bowel and bladder status of Resident 94 revealed occasionally incontinent of urine and frequently incontinent of bowel. Record Review of Resident 94's Comprehensive Care Plan (CCP) revealed the following information: -Fall Problem: Falls-at risk due to history of falls, need for assist with Activities of Daily Living (ADLs) mobility due to balance issues, incontinence of bowel and bladder, does not recognize limitations due to dementia, non-compliant with calling for assist or waiting for assistance with transfers related to cognition and dementia, at risk per fall risk assessment. -Goals: Resident 94 will have no falls with injury thru next review. -Interventions: -Fall risk assessment completed. Fall score is 18. A score of 18 revealed Resident 94 is a high risk for falls. (No date). -Falling prevention program as indicated. Date identified as Status active and current. -Encourage to use the call light. (No date). -5/18/23-Physical therapy to evaluate and treat. -6/13/23-Request for Miralax (Laxative to treat constipation) to be changed to as needed (PRN). -6/26/23-X-ray done; sent to hospital due to inconclusive X-ray results. -3/8/23- Call don't fall sign in resident's bathroom. -7/27/23-Encourage resident to use the bathroom. 5/18/23-red tape to call light for visual acuity. -Transfer to stronger side-left side- (no date). -Keep assistive device within reach. -9/15/22-Call don't fall sign. -11/6/22-red tape to call light for visual acuity. -4/16/23-Physical therapy to evaluate and treat due to recent falls. -5/15/23-soft touch call light. Record review of a Huddle Report sheet dated 6/13/2023 revealed Resident 94 fell in the bathroom. In the section titled immediate interventions to be taken the following interventions were: Do not leave alone (Resident 94) with wheelchair in room, please rise slowly to prevent dizziness, non-slip socks, and staff to assist to bathroom on a schedule. Record review of a Huddle Report sheet dated 6/26/2023 revealed Resident 94 fell in the dinning area. Further review of the Huddle Report sheet dated 6/26/2023 revealed Resident 94 had complaints of left hip pain after being assisted back to Resident 94's room. According to the information in the Huddle Report sheet dated 6/26/2023 Resident 94 was sent to the emergency room (ER). Record review of a Fall with Injury sheet dated 6/28/2023 revealed Resident 94 had fallen while ambulating in the dinning room. Resident 94 complained of pain and was assisted back to Resident 94's room in a wheelchair. Resident 94 was sent to ER for an evaluation with the results being Resident 94 sustained a fracture of the left femur. Interview with MDS coordinator on 4/3/23 at 7:55 AM confirmed the intervention added to the care plan for fall dated 6/26/23 was X-ray done; sent to the hospital due to inconclusive X-ray results. MDS coordinator confirmed no further interventions are found nor implemented on the care plan. Interview on 4/4/24 at 4:31 PM with MDS Coordinator revealed the following interventions were never added to the care plan or implemented: Do not leave alone (Resident 94) with wheelchair in room, please rise slowly to prevent dizziness, non-slip socks, and staff to assist to bathroom on a schedule. Record review of Hillcrest Health Services, Fall Risk Management Program, with effective date 4/18/22, revealed: Determining Appropriate Interventions: 1. Nurse/Therapist reviews medical and personal history and completes additional screens/assessments as needed to assist in determining additional risk factors for falls. 2. After completion of additional assessments, admitting nurse or therapist determines what factors could contribute to fall risk. a. Based on these factors, the admitting nurse and/or therapist determines appropriate interventions to implement within the baseline care plan/nurse tech care plan. 3. Selected interventions will be updated to the Care plan and/or Nurse Tech Care plan by the clinical care coordinator, therapist and/or designees. Therapy selected interventions will be communicated to the nurse on shift and initially implemented by therapist of designee. 4. Fall Risk interventions should be reviewed by the interdisciplinary team as needed and can be included in the Quality assurance, Huddle, Risk, and All Team Meetings. 5. Care plan interventions are reviewed during interdisciplinary team meetings assuring interventions continue to be appropriate for the resident/patient. a. Care Plan Interventions should be monitored and/or audited for consistent application in the care of the patient. Care plan interventions should be monitored and/or audited for consistent application in the care of the patient. Care plan interventions can be listed on the Medication Administration Record (MAR) or Treatment Administration Record (TAR) and/or nurse tech care plan according to the Plan of Care policy. 6. Nursing/Therapy leadership will educate the nursing/IDT (Interdisciplinary Team) on a regular basis regarding care plan interventions for all risk reduction efforts, changes in care, etcetera. Licensure Reference Number 175 NAC 12-006.09D7a Based on interview and record review, the facility failed to ensure 1 (Resident 48) of 8 sampled resident's safety belt remain secured during the bathing process and implement interventions to prevent a fall with fracture for 1 (Resident 94) of 8 sampled residents. The facility census was 92. Findings are: A. Record review of the facility's Bathing Procedure dated 05/23/2024 revealed the spa tub procedure was to assist residents out of their clothing and onto the tub chair utilizing appropriate transfer device and ensure the safety belt was on the resident. NEVER leave guest unattended during bath. A record review of Resident 48's Medical Diagnosis dated 04/04/2024 revealed the resident had diagnoses of Vascular Dementia, Unspecified Severity, Without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, and Anxiety (confusion), Other Sequelae of Cerebral Infarction (altered sensation following a stroke), Memory Deficit Following Cerebral Infarction (poor memory following a stroke), Epilepsy, Unspecified, Not Intractable, Without Status Epilepticus (uncontrolled seizure disorder), Long Term (Current) Use of Opiate Analgesic (long term use of a pain patch), and Essential (Primary) Hypertension, (high blood pressure). A record review of Resident 48's Minimum Data Set (MDS, a comprehensive assessment used to develop a resident's care plan) dated 02/14/2024 revealed the resident had a Brief Interview for Mental Status (BIMS, a score of a residents cognitive abilities) that was blank. The resident was dependent for all activities of daily living (ADL), transfers, and rolling left to right. The MDS revealed Resident 48 was on Hospice (end of life care). A record review of Resident 48's Care Plan with an admission date of 01/17/2020 revealed the resident was admitted to the facility on [DATE]. The resident had a Focus area of at risk for falls due to a history of falls, balance issues, at risk for falls per fall risk assessment, incontinence, use of PRN opioid meds (medications), impulsive and does not recognize her limitations due to dementia and multiple interventions for falls. The Care Plan revealed the residents would require 2-person assist with ADLs for safety and was a mechanical lift for transfer with 2 staff assistance. A record review of Resident 48's Progress Note dated 03/22/2024 at 1:32 PM revealed the Hillcrest Hospice Bath Aide (HHBA)-X finished giving Resident 48 a bath and was about to start dressing the resident when HHBA-X saw the resident leaning forward. HHBA-X went to stop the resident from falling and ended up falling on the spa floor and Resident 48 fell on top of HHBA-X. The resident hit the resident's head, needed stitches, and was sent to the Emergency Department (ED). A record review of the Abuse, Neglect or Misappropriation (stealing) reportable sheet dated 03/26/2024 revealed on 03/22/2024 at about 12:20 PM, the HHBA-X was getting Resident 48 out of bath and drying resident off. HHBA-X lowered the shower chair and removed bath strap and reached for resident's shirt and the resident fell out of the chair onto staff member that slipped trying to stop the fall. The resident fell on HHBA-X and hit the resident's head on floor that required sutures. The resident was a Hoyer lift (mechanical lift for transfers) for all transfers. The resident was alert and oriented to the resident's name only. The resident was assessed and sent to ED. Permanent measures to prevent reoccurrence were that Hospice was to increase their presence with the resident, continue comfort meds, and the resident would require 2 staff assist when bathing, transferring, and dressing. A record review of the Hillcrest Hospice Patient Fall dated 3/22/2024 revealed Resident 48 was sitting in the bath chair and was finished with bathing. HHBA-X was present and stared to dress the resident. HHBA-X turned to grab the resident's shirt and the resident was leaning forward when HHBA-X reached to catch the resident. HHBA-X slipped on water and fell and the resident fell over HHBA-X. Resident 48 hit the resident's head on the bath chair leg. There was a large laceration on top of the resident's head and a moderate amount of bleeding. The wound measured 6.5 centimeter (cm) long, 0.7 cm wide, and 0.4 cm deep but it was an approximate measurement because the resident's hair and bleeding interrupted the view. A record review of the Hospice Nursing Clinical Note dated 03/22/2024 revealed the same information as the Hillcrest Hospice Patient Fall dated 3/22/2024 and also revealed Resident 48 was moaning occasionally, the wound was on the crown of the head, and the wound appeared deeper in some areas than what was measured. The Hospice Nurse, Case Manager (HNCM)-Y, notified the Emergency Medical Services (EMS) that the resident was a Hospice patient, and they only wanted the head laceration addressed, no other tests, procedures, or treatments. The HNCM-Y then spoke with the ED and notified the ED that the HNCM-Y only wanted the resident's head assessed with no other treatments, assessments, or procedures and then send the resident back to the facility. A record review of Resident 48's Progress Note dated 03/22/2024 at 06:00 PM revealed the resident returned from the ED with the head laceration (cut) was repaired with dissolving sutures (stitches) and that the resident had no signs of pain at that time. A record review of Resident 48's Medication Administration Record and Treatment Administration Record (MAR & TAR) dated March 2024 revealed the resident had an order for Morphine Sulfate (concentrate)(a liquid pain medication) Oral Solution 100 milligrams (mg)/5 Milliliters (ml). Give .025 ml every 6 hours for pain and every 1 hour for pain as needed. The order for as needed has only administered (given) on 03/01/2024 and 03/04/2024 prior to the resident's fall and the last dose of that order was administered 03/22/2024 at 12:00 PM. After the fall the Morphine Sulfate (concentrate) Oral Solution 100 mg/5 ml was changed to: • Give .5 ml every 4 hours for pain and every 1 hour for pain as needed which was last administered 03/23/2024 at 12:00 PM • Give .5 ml every 4 hours for pain and every 30 minutes for pain as needed which was last administered 03/23/2024 at 12:17 PM • Give .5 ml every 2 hours for pain and every 1 hour for pain as needed which was last administered 03/24/2024 at 04:00 AM • Give .75 ml every 4 hours for pain and every 1 hour for pain as needed which was last administered 03/25/2024 at 08:00 AM • Give 1.25 ml every 2 hours for pain and every 1 hour for pain as needed which was last administered 03/25/2024 at 10:00 PM • Give 1.75 ml every 2 hours for pain and every 1 hour for pain as needed which was last administered 03/29/2024 at 10:00 AM • AT 2:00 PM at 2:00 PM Oxycodone HCL (a pain medication) Oral Tablet 10 mg, Give 2 tablets under the tongue every 2 hours and every 1 hour as needed for pain or shortness of breath, crush tabs and dissolve in a small amount of liquid was last administered 03/31/2024 at 6:00 AM. In a telephone interview on 04/04/2024 at 3:26 PM, HHBA-X confirmed HHBA-X got Resident 48 out of the bath and resident was still in shower chair. HHBA-X took the safety strap off and went to reach for the resident's clothing and it was out of reach, so HHBA-X had to take a step away from the resident. HHBA-X noticed the resident start to fall so HHBA-X stepped to put a hand in front of the resident, the HHBA-X slipped, and the resident fell on top of HHBA-X and smacked the resident's head on shower chair leg. My biggest mistake was I took the strap off too soon. In a telephone interview on 04/04/2024 at 1:43 PM, HNCM-Y confirmed Resident 48 fell, hit the resident's head, was bleeding, and sent to the ED. HNCM-Y confirmed HHBA-X told HNCM-Y that HHBA-X got the resident out of the whirlpool and the resident was in the chair, the chair was in the normal sitting position. HHBA-X started drying the resident, took the safety belt off and threw it in the corner, went to reach for Resident 48's clothing but it was out of reach, so HHBA-X had to take a couple of steps away and the resident started leaning forward so HHBA-X lunged back toward the resident and slipped in water, and resident 48 fell over HHBA-X and hit the resident's head. HNCM-Y confirmed the safety belt should have been left on the resident anytime the resident was in the bath chair unless another staff member was there to assist. HNCM-B confirmed the resident did have increased pain following the fall. In an interview on 04/04/2024 at 11:26 AM with Regional Nurse Consultant (RNC)-A confirmed HHBA-X should not have taken the safety belt off the resident prior to getting the resident dressed and transferred.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.09C1c Based on observation, interview, and record review, the facility failed review a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.09C1c Based on observation, interview, and record review, the facility failed review and revise 1 (Resident 77) of 1 resident's Care Plan related to the oxygen order. The facility census was 92. Findings are: A record review of the facility's undated Comprehensive Care Planning policy revealed assessments of residents were ongoing and the care plans were revised as information about the resident and the resident's condition changed. A record of Resident 77's Clinical Census dated 04/02/2024 revealed the resident was admitted to the facility 02/17/2024. A record review of Resident 77's Medical Diagnosis dated 04/02/2024 revealed the resident had diagnoses of Chronic Obstructive Pulmonary Disease (COPD), Pulmonary Hypertension, Unspecified (high pressure in the blood vessels that supply the lungs), Dependance on Supplemental Oxygen, and Solitary Pulmonary Nodule (single mass in lungs). A record review of Resident 77's Minimum Data Set (MDS,a comprehensive assessment used to develop a resident's care plan) dated 02/23/2024 revealed the resident had a Brief Interview for Mental Status (BIMS,a score of a residents cognitive abilities) 4 of 15 which indicated the resident was severely cognitively impaired. The resident was dependent on staff for toileting, bathing and needed substantial/maximal assistance with personal hygiene (cleaning), and upper and lower body dressing. The MDS revealed Resident 77 was on oxygen while a resident. An observation on 04/01/2024 at 10:01 AM revealed Resident 77 was in the room with the oxygen nasal cannula (a tube that goes in the nose to delive oxygen) on and the oxygen concentrator (a machine that purifies oxygen) set at 5 liters per minute (l/m). An observation on 04/01/2024 at 3:22 PM revealed Resident 77 was in the room with the oxygen on and the concentrator was set at 5 l/m. A record review of the Order Summary Report dated 04/01/2024 revealed Resident 77 had an order: Oxygen: Oxygen at 2 L (liters) per nasal cannula every shift Check Oxygen Saturation. Notify Physician if less than 90%. A record review of the Medication Administration Record and Treatment Administration Record (MAR & TAR) dated [DATE] and March 2024 revealed Resident 77 had the order: Oxygen: Oxygen at 2 L (liters) per nasal cannula every shift Check Oxygen Saturation. Notify Physician if less than 90%. A record review of Resident 77's Progress Notes dated 03/22/2024 revealed the resident was having low oxygen levels on oxygen at 2 l/m. The Nurse Practioner was contacted, and a verbal order was given to increase the oxygen to 5 l/m. A record review of Resident 77's Radiology Report dated 03/22/2024 revealed a telephone order of oxygen at 2-5 L per nasal cannula to keep saturations above 88%. A record review with Regional Nurse Consultant (RNC)-A of Resident 77's Care Plan with an admission date of 02/17/2024 revealed the resident had a Focus area of altered respiratory status/difficulty breathing related to the COPD diagnosis. The Care Plan had an intervention of oxygen settings: Oxygen (o2) via nasal cannula at 2 l/m continuously. In an interview on 04/02/2024at 10:52 AM, RNC-A confirmed the Care Plan still showed an intervention of o2 via nasal cannula at 2 l/m continuously and it should have been changed with the new telephone order from 03/22/2024.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Record review of Resident 25's Comprehensive Care Plan (CCP) dated and revised on 2-07-2024 revealed Resident 25 admitted to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Record review of Resident 25's Comprehensive Care Plan (CCP) dated and revised on 2-07-2024 revealed Resident 25 admitted to the facility 20 1-26-2024 with the diagnoses of Dementia, Heart Failure Diabetes, Chronic Obstructive Pulmonary Disease (COPD)and Peripheral Vascular Disease. Further review of Resident 25's CCP dated and revised on 2-07-2024 revealed Resident 25 was at risk for skin impairment due to fragile skin and mobility. The goal identified for Resident 25 was to maintain or develop clean intact skin. Interventions identified to meet this goal was to encourage good nutrition and hydration, Geri Sleeves/Tubi Grip (type of cloth like covering) to upper extremities for protection as the resident allows and to keep skin clean, dry and to use lotion on dry skin. Record review of Resident 25's TAR for March 2024 revealed on 3-19-2024 Resident 25 had orders for wound care to both legs. The ordered treatment directed staff to cleanse the wound with wound cleanser, apply a Xeroform (type of dressing) to open areas and to cover with an ABD (a type of dressing cover) and Kerlix. The order directed staff to change the dressing in the morning for the resident. Further review of Resident 25's TAR for March 2024 revealed Resident 25's March 2024 TAR did not have and indications the ordered treatment was completed on 3-20-2024, 3-21-2024,3-30-2024 and 3-31-2024. Observation on 4-01-2024 at 7:29 AM of Resident 25's lower extremities revealed Resident 25 had dressings to both extremities that were dated 3-29-2024. Observation on 04/02/2024 at 10:47 AM Resident 25 was in a wheelchair and did not have Geri sleeves on to the Bilateral Upper Extremities (BUE) . Observation on 04/02/2024 at 3:18 PM Resident 25 remained in the wheelchair without Geri sleeves on the BUE's. A interview with Regional Nurse Consultant (RNC)-A was conducted on 04/01/2024 at 12:30 PM. During the interview RNC-A confirmed that no treatments have been completed to Resident 25's bilateral lower extremities since 03/29/2024. A interview on 04/02/2024 at 3:30 PM was conducted with RNC-A. During the interview the RNC-A confirmed Resident 25 should have had Geri Sleeves/Tubi grips on and if the resident had refused the treatment then it should show refused. Record review of the facility policy dated 08/09/2018 titled Hillcrest [NAME] Skin Integrity, Wound, Ulcer Assessment Prevention Treatment Documentation Policy. Policy states to provide direction to the Clinical Team for obtaining correct orders for treatment in skin integrity and wound care concerns. -Purpose: 3) To provide treatment that promotes prevention of altered skin integrity and to resolve existing areas of altered skin integrity . Observation on 04/01/2024 7:29 AM Resident 25 has a dressing to the bilateral lower extremity dated 03/29/2024. Licensure Reference Number 175 NAC 12-006.10D Based on observations, record review and interview; the facility staff failed to follow practitioners orders for medication administration for 1 (Resident 93) and failed to implement treatment orders for 1 ( Resident 25). The total survey sample was 19. The facility staff identified a census of 92. Findings are: A. Record review of Resident 93's Medical Diagnosis sheet print on 4-04-2024 revealed Resident 93 had the diagnosis of Dementia, Diabetes, Hypertension, Major Depressive disorder and Functional Quadriplegia. Record review of Resident 93's Clinical Physician Orders sheet printed on 4-4-2024 revealed an order for staff to hold insulin if Resident 93 did not eat meals. A record review of Resident 93's Medication Administration Report (MAR) dated 3/16/24 revealed RN-SS administered Resident 93's insulin. A record review of the dietary intake sheet for Resident 93 revealed there was no documentation of food intake for 3/16/2024. A record review of Resident 93's MAR for 3/17/2024 revealed Resident 93's morning blood glucose was 58. An interview on 04/04/2024 at 6:27 PM with the DON confirmed RN-SS failed to follow the practitioners orders and gave insulin when it should have been held.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.09D6(5) Based on observation, interview, and record review, the facility failed ensure...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.09D6(5) Based on observation, interview, and record review, the facility failed ensure the provider was notified when Resident 77's oxygen level dropped below the ordered parameter. The facility census was 92. Findings are: A record of Resident 77's Clinical Census dated 04/02/2024 revealed the resident was admitted to the facility 02/17/2024. A record review of Resident 77's Medical Diagnosis dated 04/02/2024 revealed the resident had diagnoses of Chronic Obstructive Pulmonary Disease (COPD), Pulmonary Hypertension, Unspecified (high pressure in the blood vessels that supply the lungs), Dependance on Supplemental Oxygen, and Solitary Pulmonary Nodule (single mass in lungs). A record review of Resident 77's Minimum Data Set (MDS)(a comprehensive assessment used to develop a resident's care plan) dated 02/23/2024 revealed the resident had a Brief Interview for Mental Status (BIMS)(a score of a residents cognitive abilities) 4 of 15 which indicated the resident was severely cognitively impaired. The resident was dependent on staff for toileting and bathing and needed substantial/maximal assistance with personal hygiene (cleaning), and upper and lower body dressing. The MDS revealed Resident 77 was on oxygen while a resident. A record review of Resident 77's Care Plan with an admission date of 02/17/2024 revealed the resident had a Focus area of altered respiratory status/difficulty breathing related to the COPD diagnosis. The Care Plan had an intervention of oxygen settings: Oxygen (o2) via nasal cannula at 2 l/m continuously. An observation on 04/01/2024 at 10:01 AM revealed Resident 77 was in the room with the oxygen nasal cannula on and the oxygen concentrator (a machine that purifies oxygen) set at 5 liters per minute (l/m). An observation on 04/01/2024 at 3:22 PM revealed Resident 77 was in the room with the oxygen on and the concentrator set at 5 l/m. A record review of the Order Summary Report dated 04/01/2024 revealed Resident 77 had the order: Oxygen: Oxygen at 2 L (liters) per nasal cannula every shift Check Oxygen Saturation. Notify Physician if less than 90%. A record review of the Medication Administration Record and Treatment Administration Record (MAR & TAR) dated [DATE] revealed Resident 77 had the order: Oxygen: Oxygen at 2 L (liters) per nasal cannula every shift Check Oxygen Saturation (sat). Notify Physician if less than 90%. The MAR & TAR revealed the oxygen saturation was below 90% on the following days: -02/20/2024 - Evening Shift - Sat 85% -02/23/2024 - Day Shift - Sat 88% -02/24/2024 - Night Shift - Sat not completed A record review of the MAR & TAR dated [DATE] revealed Resident 77 had the order: Oxygen: Oxygen at 2 L (liters) per nasal cannula every shift Check Oxygen Saturation (sat). Notify Physician if less than 90%. The MAR & TAR revealed the oxygen saturation was below 90% on the following days: -03/10/2024 - Day Shift - Sat 86% -03/13/2024 - Evening Shift - Sat 86% -03/16/2024 - Day Shift - Sat 89% -03/22/2024 - Evening Shift - Sat 76% A record review of the entire Electronic Medical Record including Progress Notes did not reveal the provider was notified of oxygen saturations less than 90% on the following days: -02/20/2024 - Evening Shift - Sat 85% -02/23/2024 - Day Shift - Sat 88% -02/24/2024 - Night Shift - Sat not completed -03/10/2024 - Day Shift - Sat 86% -03/13/2024 - Evening Shift - Sat 86% -03/16/2024 - Day Shift - Sat 89% -03/22/2024 - Evening Shift - Sat 76% A record review of Resident 77's Progress Notes dated 03/22/2024 revealed the resident was having low oxygen levels on oxygen at 2 l/m. The Nurse Practioner was contacted, and a verbal order was given to increase the oxygen to 5 l/m. A record review of Resident 77's Radiology Report dated 03/22/2024 revealed a telephone order of oxygen at 2-5 L per nasal cannula to keep saturations above 88%. In an interview on 04/02/2024 at 2:25 PM, RNC-A confirmed the staff should have notified the physician if Resident 77's oxygen saturations were less than 90% and the staff did not contact the provider until 03/22/2024 when the provider increase the oxygen to 5 l/m.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected 1 resident

Based on record review, interview and observation, the facility staff failed to evaluate and implement interventions to manage triggers for 1(Resident 81) of 1 resident reviewed who has a diagnoses of...

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Based on record review, interview and observation, the facility staff failed to evaluate and implement interventions to manage triggers for 1(Resident 81) of 1 resident reviewed who has a diagnoses of Post Traumatic Stress Disorder (PTSD). The facility staff identified a census of 92. Findings are: Record review of Resident 81's Minimum Data Set (MDS, a federally mandated assessment tool used for care planning) dated 1-24-2024 revealed Resident 81 had an active diagnoses of PTSD. Record review of Resident 81's trauma care plan initial date and revised date is 02/06/2024. Care plan interventions are: - Provide reassurance and redirection. -Encourage to express needs/wants. -Encourage to participate in activities of choice. -Provide space if she is upset so long as she and her peers are safe. -Provide female caregivers for toileting/bathing when needed. -Provide comfort when sad. Observation on 04/01/2024 at 7:33 AM revealed Resident 81 was in their room wiping counters and had their belonging packed and placed in the hallway. Observation on 04/01/2024 at 12:33 PM revealed Resident 81's belongings had been placed back into Resident 81 room. Further observations on 04/01/2024 revealed Resident 81 was eating lunch in the dinning room with other residents. A interview was conducted with Nursing Assistant (NA)-J on 04/01/2024 at 7:38 AM. During the interview NA-J reported Resident 81 always does packs belongings and staff will move things back into Resident 81's room. NA-J further reported Resident 81 is sad at times and cries with the belief Resident 81's family are coming to pick Resident 81 up. A interview with DON (Director of Nursing) on 04/04/2024 at 2:30 PM confirmed that Resident 81 has not had a Trauma Informed Care Assessment (evaluation) completed. A interview with Social Services (SS)-E, and Administrator in Training (AIT)-D on 04/04/2024 at 3:00 PM revealed SS-E and AIT-D were unaware that Resident 81 had PTSD. A interview with NA-G on 04/04/2024 at 3:05 PM confirmed that the NA didn't know that Resident 81 has PTSD or what the care plan interventions were for the resident. A interview with Medication Assistant (MA)-F on 04/04/2024 at 3:10 AM revealed Resident 81 has PTSD. MA-F reported being unsure of the interventions for Resident 81's PTSD. MA-F further reported during the interview Resident 81 does have male caregivers.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Licensure Reference Number 175 NAC 12-006.18B3 Based on observations and interviews; the facility staff failed to ensure the venting system was functional in 4 (B-004, C-010, C-015 and C-017) room eff...

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Licensure Reference Number 175 NAC 12-006.18B3 Based on observations and interviews; the facility staff failed to ensure the venting system was functional in 4 (B-004, C-010, C-015 and C-017) room effecting 7 residents who resided in those rooms and failed to ensure the Heating and Cooling unit (commonly called PTAC) was maintained in good repair. This effected 7 of 92 residents. The facility staff identified a census of 92. Findings are: An observation on 04/01/24 at 9:30 AM revealed the vent were not fuctioning in the bathroom of rooms B-004, C-010, C-015, and C-017. An observation on 04/01/2024 at 10:00 AM revealed the front cover of the PTAC has missing pieces in room C-011. On 4/04/2024 at 12:26 PM during a tour of the facility with the Maintenance Director (MD) confirmed the vents in rooms B-004, C-010, C-010, and C-017 were not functional and the PTAC front cover needed replaced in C-011.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.05(9) Based on record review and interview; the facility staff failed to protect 4 (Re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.05(9) Based on record review and interview; the facility staff failed to protect 4 (Resident 32, 92, 342 and 33) residents from abuse. The survey sample was 19 and the facility staff identified a census of 92. Findings are: A. Record review of a Order Summary report sheet printed on 4-04-2024 revealed Resient 32 was admitted to the facility on [DATE]. Record review of Resident 32 Minimum Data Set (MDS, a federally mandated assessment tool used for care-planning) dated 2-15-2024 revealed Resident 32 had Brief Interview for Mental Status (BIMS) score of 15. According to the MDS [NAME] a score of 13 to 15 indicates a person is cognitively intact. On 4-13-2024 at 11:00 AM the facility Administrator identified Resident 32 had reported of being verbally abused by Nursing Assistant (NA)-EE. On 4-03-2024 at 1:14 PM an interview was conducted with Resident 32. During the interview Resident 32 reported the incident of verbal abuse occurred on 3-30-2024. According to Resident 32 NA-EE was informed of the need to use the bathroom. Resident 32 reported NA-EE stated there's the door. Resident 32 further reported telling NA-EE having been married a long time and had 4 children and that Resient 32's husband had died. According to Resident 32 report, NA-EE stated you know what that makes you? An old widow. During the interview Resident 32 reported no one else in the facility treated Resident 32 like that. Resident 32 reported reported not being able to sleep after that incident and stated I was so upset. I prayed to God to help me sleep. Resident 32 reported not having any problems sleeping currently. Resident 32 further reported requesting the family not be notified of the incident as the family would worry about Resident 32. On 4-04-2024 at 9:08 AM a follow up interview was conducted with Resident 32. During the interview Resident 32 identified not reporting NA-EE right ways as Resident 32 did not know who to tell. According to Resident 32 the Ombudsman had been in the facility and Resident knew the Ombudsman was someone Resident 32 could report the incident to. Resident 32 reported feeling like NA-EE didn't like resident 32. Resident 32 reported being fearful of NA-EE as NA-EE has a strong personality. On 4-03-2024 at 2:13 PM an interview was conducted with the facility Administrator. During the interview the Administrator reported calling NA-EE. According to the Administrator NA-EE immediately knew about the incident that occurred on 3-30-202 and had not been rude to Resident 32. B. Record review of a facility Staff to Resident Allegation of Abuse (SRAA) sheet dated 8-09-2023 revealed Licensed Practical Nurse (LPN) QQ reported Nursing Assistant (NA) -PP was verbally inappropriate and rough with Residents, 92, 33 and 342 on 8-04-2024. According to the SRAA dated 8-09-2023 the Director of Nursing/Administrator was notified on 8-04-2023 at 1:24 PM. Under the section identified as What immediate steps were taken to protect the resident? revealed the facility Administrator seen a email at 10:40 PM, approximately 9 hours and 16 miniutes later. Record review of a interview sheet identified as a conversation with LPN QQ dated 8-07-2023 and times as 8:11 AM revealed LPN QQ identified the resident in an email about the alleged verbal abuse as Resident 92,33 and 342. Further review of the interview sheet identified as a conversation with LPN QQ dated 8-07-2023 revealed there was no discussion of how Resident 92, 33 and 342 were protected or what actions LPN QQ took to protect the residents. Record review of the facility for Report Allegations of Abuse/neglect/Exploitation Reporting with an effective date of 5-01-2017 revealed the following information: -Policy: -It is the policy to report all allegations of abuse/neglect/exploitation to the appropriate agencies in accordance with current state and federal regulations. -Responsibility: All team members. -Compliance Guideline: -3. The facility will provide residents, families and team member information on how and to whom they may report concerns,incidents,and grievances without fear of retribution. -4. Verbal abuse means the use of oral, written, or gestured language that willfully includes disparaging and derogatory terms to resident or their families, or within hearing distance regardless of their age, ability to comprehend or disability. -6. Protection; The facility will protect residents from harm during the investigation. -Procedure for Response and Reporting Allegations of Abuse/Neglect/Exploitation: -When suspicion of abuse/neglect/exploitation of reports of abuse/neglect/exploitation occur, the following procedure(s) will be initiated: -The licensed nurse or designee will: -a. Remove the accused team member from resident care. -f. Initiate an investigation.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected multiple residents

Licensure Reference Number 175 NAC 12-006.04B2b Based on interview and record review, the facility staff failed to ensure competencies in insulin administration were completed for 5 Certified Medicati...

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Licensure Reference Number 175 NAC 12-006.04B2b Based on interview and record review, the facility staff failed to ensure competencies in insulin administration were completed for 5 Certified Medication Assistant (CMA) and 3 licensed nurses surveyed. This had the ability to affect 13 residents (Residents 6, 15, 19, 21, 25, 30, 38, 50, 60, 62, 74, 194 and 196) who receive insulin in the facility. The facility claimed a census of 92. Findings are: An interview on 04/03/2024 at 10:32 AM with CMA-K revealed they had not been assessed for competency in administering insulin by the facility. An interview on 04/03/2024 at 1:37 PM with the Director of Nursing (DON) confirmed CMA's have to be assessed for competency before they are allowed to administer insulin in the facility. The DON confirmed they were not aware that MA-K had not been assessed for competency to administer insulin by the facility. An interview with on 04/03/2024 at 1:39 PM with Registered Nurse (RN) B confirmed facility staff are assessed for competency through the facility on boarding and education process. RN-B confirmed staffing agencies supply the facility with their completed assessment/competency requirements for the staff they send to work in the facility. An interview on 04/03/2024 at 1:44 PM with the facility Administrator (ADM) confirmed the staffing agencies send completed competency information on each employee they send to the facility. The Administrator was unable to find the competency information on MA-K. A record review of the facility CMA competency checklists, revealed the following CMA did not receive a competency assessment in insulin administration when they completed their annual competency assessments: CMA -L, CMA-M , CMA, and CMA-O. An interview with CMA-L on 04/04/2024 at 11:00AM confirmed they had not been assessed for competency in insulin administration. CMA-L confirmed they had administered insulin to residents in the facility when working as a CMA. CMA-L confirmed they were not aware they needed to be assessed for competency before administering insulin to residents. A record review of the facility nurse competency checklists, dated 2/2/2024 and 2/7/2024 revealed the following nurses did not receive an assessment in competency to administer insulin to residents, Licensed Practical Nurse (LPN) -P,LPN-Q, and LPN-R. An interview on 04/04/2024 at 11:16 AM with the facility ADM confirmed the competency checklists for CMA-L, CMA-M, CMA-N, CMA-O, LPN-P, LPN-Q and LPN-R did not reveal an insulin administration competency completion sheet. The ADM confirmed they were unable to provide evidence of competency assessment for insulin administration for these employees. A record review of the undated facility Medication Administration and Provision Policy from the website \\fs1\Redirected Folders\drice\Documents\Clinical Policies--Revised\Medication adm.policy.doc Final: revealed the following information: -Number 26 in the procedure directions: Only licensed nurses/certified may administer injections. (Other than insulin which may be administered by competent medication tech using insulin pens only) Vials must be administered by the nurse.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** D. Record review of Resident 1's Order Summary Report sheet printed on 4-02-2024 revealed Resident 1 had orders for Lorazepam 0....

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** D. Record review of Resident 1's Order Summary Report sheet printed on 4-02-2024 revealed Resident 1 had orders for Lorazepam 0.25 milliliters (ml) every 4 hours as needed with a order date of 2/24/2023 and end date of the order being 6/09/2024. In addition Resident 1 had an order for Sertraline (a antidepressant medication) 50 mg give 1.5 tabs (75 mg) at bed time. Record review of a Census sheet printed on 4/02/2024 revealed Resident 1 was discharged from hospice care on 12/19/2022. Record review of Note to Attending Physician/Prescribers dated 6/9/2023 from the consultant pharmacist revealed the following note: Centers for Medicare and Medicaid Services (CMS) rules now limit PRN psychotropic orders to 14 days unless rationale and duration are clearly stated. This resident is enrolled in Hospice Care and therefore requires the following PRN psychotropic order as a comfort medication to manage anxiety and/or agitation. In signing below, it is acknowledged that this medication should be continued for at least 6 months from date signed unless otherwise noted. Medication and Directions: Lorazepam 2 mg/ml solution give 0.25 mg sublingually every 4 hours as needed anxiety/agitation. Resident 1's Advance Registered Nurse Practitioner (ARNP) signed the note to continue for 365 days. Record review of Note to Attending Physician/Prescribers dated 10/13/2023 per behavior meeting, nursing staff reported resident is showing increased signs/symptoms of depression. Would you like to increase her order for Sertraline 50 mg every day at this time? New order was received to increase Sertraline to 75 mg every day orally. Observation of the resident were 4/1/2024 at 9:00 AM, 10:13 AM, and 1:15 PM with no behaviors noted. Observation of Resident 1 were 4/2/2024 at 11:15 AM and 12:35 PM with no behaviors noted. Observation of Resident 1 were 4/3/2024 at 12:16 PM with no behaviors noted. Observation of Resident 1 on 4/4/2024 at 12:35 PM with no behaviors noted. A interview was conducted with DON on 4/4/2024 at 11:45 AM revealing there was no documentation why Resident 1 required an increase of Sertraline. A interview was conducted with DON on 4/4/2024 at 11:45 AM. During the interview the DON reported there was not documentation found to indicate a rationale for the as needed Lorazepam to extend past 14 days. Record review of the facility's policy dated 1/1/2023 and titled Hillcrest Health Services, Psychotropic Medication Policy revealed the following: - The Policy: - Patients are not to be prescribed psychotropic medications unless they are necessary to treat a specific condition, as diagnosed and documented in the medical record, and the medication is beneficial to the patient, as evidence by monitoring and documentation of the patient's response to the medication. -A psychotropic drug is any drug that affects the brain activities associated with mental processes and behavior. Psychotropic drugs include, but are not limited to the following categories: -Antipsychotics -Antidepressants -Anti-anxiety medications -Hypnotics -Policy and explanation and compliance guidelines: -8) PRN (As Needed) orders for any psychotropic medication shall be used only when medication is necessary to treat a diagnosed specific condition that is documented in the medical record and for a limited duration (i.e., 14 days). If the prescribing provider believes that it is appropriate for the PRN order to be extended beyond the order duration, they shall document the rationale in the patient's medical record and indicate the new duration for the PRN order. Record review of Resident 25's Medication Administration Record (MAR) for March 2024 revealed Resident 25 had orders for Lorazepam 0.5 mg every 6 hours as needed for anxiety ordered on 1/29/2024. Further review of Resident 25's MAR for March 2024 revealed Resident 25 was administered the as needed Lorazepam on the 1st, 2nd, 3rd, 7th, 9th in the AM and 11th, 15th, 17th, and the 23rd on the PM. Record review of Resident 25's Care plan initiated on 2/07/2024 revealed Resident 25 resists Care at times, yells out at team members and peers frequently, has delusions/hallucinations once in a while and can become verbally aggressive at times. The goal for Resident 25 was Resident 25 would cooperate with a target date: 05/10/2024. -Interventions listed on Resident 25's care plan are as follows: -Encourage as much participation/interaction by Resident 25 as possible during care, activities. - Give clear explanation of all care activities prior to and as they occur during each contact. - If Resident 25 resists with ADLs, reassure Resident 25 safety, leave and return 5-10 minutes later and try again. -Praise Resident 25 when behavior is appropriate. -Provide Resident 25 with opportunities for choice during care provision. -Provide consistency in care to promote comfort with ADLs. Maintain consistency in timing of ADLs, caregivers, and routine, as much as possible. A interview on 4/03/24 12:00 PM was conducted with Regional Nurse Consultant (RNC)-A. During the interview RNC-A confirmed non-pharmacological interventions had been implemented prior to administering the as needed Lorazepam. B. A record review of the facility's Psychotropic Medication Policy dated 01/01/23 revealed Residents are not prescribed psychotropic medications unless they are necessary to treat a specific condition, as diagnosed and documented in the medical record, and the medication is beneficial to the patient, as evidenced by monitoring and documentation of the patient's response to the medications. The indications for use of psychotropic medications should be documented in the medical record. The indications for use of psychotropic medications should be documented in the medical record. Non-pharmacological interventions that have been attempted and the target symptoms for monitoring shall be included in the documentation. A record review of Resident 57's Medical Diagnosis dated 04/03/2024 revealed the resident had diagnoses of Unspecified Mood (Affective) Disorder and Dysthymic Disorder (a milder, but long-lasting form of depression). A record review of Resident 57's Minimum Data Set (MDS, a comprehensive assessment used to develop a resident's care plan) dated 01/10/2024 revealed the resident had a Brief Interview for Mental Status (BIMS, a score of a residents cognitive abilities) 13 of 15 which indicated the resident was cognitively aware. The resident was dependent or needed substantial/maximal assistance for most activities of daily living (ADL). The MDS revealed Resident 57 never felt down, depressed, or hopeless during the look back period. The resident did exhibit verbal behavioral symptoms directed towards others and rejection of care. The MDS revealed the resident was on a antipsychotic and antidepressant medication. A record review of Resident 57's Care Plan with an admission date of 04/07/2023 revealed the resident was admitted to the facility on [DATE]. Resident 57's Care Plan had a Focus area of Psychiatric (Psych) medication use- uses antidepressant and an intervention of document behaviors as scheduled and when behaviors occur. A record review of Resident 57's Order Summary Report of current active medications dated 04/03/2024 revealed the resident had orders of Mirtazapine (an antidepressant medication) Oral Tablet 7.5 milligram (mg), Give 1 tablet by mouth at bedtime for mood disorder. In addition the Order Summary Report sheet dated 04/03/2024 revealed the following additional orders: -Antidepressant Behavior Monitoring - Monitor for signs/symptoms of target Behaviors. Notify the Physician of increased behaviors or ineffective antidepressant medication, monitor every shift the targeted behaviors related to depression. The Order Summary Report did not reveal the specific mood disorder for Mirtazapine or what behaviors the staff were to monitor for. A record review of the Medication Administration Record and Treatment Administration Record (MAR & TAR) dated February 2024, March 2024, and April 2024 revealed the resident had orders of Mirtazapine Oral Tablet 7.5 mg (Mirtazapine) Give 1 tablet by mouth at bedtime for mood disorder. The MARs & TARs did not reveal the specific mood disorder for Mirtazapine or what behaviors the staff were to monitor for. A record review of Resident 57's University of Nebraska Medical Center (UNMC) Geriatric Psychiatry note dated 09/19/202 revealed the resident had a history of depression, hallucinations, and suicidal statements, but did not reveal the indication or targeted behaviors for the Mirtazapine. A record review of Resident 57's Progress Notes dated 04/03/2024 revealed 1 on documented behavior in the last 3 months and that was yelling at the staff on 01/24/2024. In an interview on 04/03/2024 at 11:29 AM, Nursing Assistant (NA)-BB was unsure what Resident 57's target behaviors were and was not sure what the target behaviors for depression would be. NA-BB confirmed the only behaviors from Resident 57 was the resident liked the room dark and liked to stay in the room due the resident's eyes. In an interview on 04/03/2024 at 11:31 AM, NA-CC confirmed Resident 57 don't have any signs or symptoms of depression other than stays in the resident's room due to the resident's eyes. In an interview on 04/03/2024 at 11:33 AM, Licensed Practical Nurse (LPN)-AA reported Resident 57 sometimes got tearful and angry but now is on Tramadol (a medication for pain) routinely and anger is better. LPN-AA reviewed the MARs & TARs for March 2024 and April 2024 and confirmed there was not targeted behaviors listed for Resident 57's Mirtazapine or what specific behaviors were related to the resident's depression. In an interview on 04/03/2024 at 11:48 AM, DON confirmed there were no specific target behaviors on the orders, MARs & TARs, or the Care Plan. The DON confirmed that the provider was not specific in his documentation for the reason for ordering Mirtazapine or the behaviors that were being exhibited by Resident 57, and there should have been.Licensure Reference Number 175 NAC 12-006.12B Based on record review and interview; the facility staff failed to have rationale for the continued use of an antianxiety medication for 3( Resident 1,21 and 25), failed to complete behavioral monitoring for 1(Resident 57) and failed to identify the need for a increase in dosage of a antidepressant medication for 1 (Resident) 1 of 5 residents sample size for the medication review. The facility staff identified a census of 92. Findings are: A. A record review of Resident 21's Minimum Data Set (MDS- a federally mandated process for clinical assessment of all residents in Medicare or Medicaid certified nursing homes) dated 1/1/2024 revealed Resident 21 is [AGE] years old and had a Brief Interview of Mental Status (BIMS - a mandatory tool used to screen and identify the cognitive condition of residents) of 5 indicating Resident 21 is severely cognitively impaired. Resident 21 had the following diagnoses: Unspecified dementia, severe with other behavioral disturbance, depression, unspecified, Type 2 Diabetes, COPD, Heart Failure, Acute and chronic Respiratory failure with hypoxia, hypothyroidism, Vitamin D deficiency, anxiety disorder, unspecified, Neurogenic bladder, neuromuscular dysfunction of bladder, osteoarthritis, insomnia due to medical condition, slow transit constipation. A record review Resident 21's annual MDS dated [DATE] revealed Resident 21 is taking an antipsychotic, antidepressant, antianxiety and hypoglycemic medication. The MDS indicated the physician stated a Gradual Dose Reduction (GDR) of the antipsychotic was contraindicated (a symptom or medical condition that is a reason for a person to not receive a particular treatment or procedure because it may be harmful) and verbal behavior symptoms were present. Record review of Resident 21's Order Summary Report with active orders as of 4-02-2024 revealed Resident 21's practitioner order Lorazepam (an antianxiety medication) started on 2-02-2024 and had an end date to the order of 2-01-2025. An interview on 04/04/2024 at 3:51 PM with the Director of Nursing (DON) confirmed that they are unable to find any documentation of rational from the pharmacy to the facility and physician in relation to the as needed (PRN) lorazepam order for 365 days. A record review of the Medication Regimen Review Policy (Policies and Procedures - Pharmacy Services for Nursing Facilities - Copyright 2006 American Society of Consultant Pharmacists and MED-PASS, Inc. revealed the following under Procedures: The consultant pharmacist's evaluation includes, but is not limited to reviewing and/or evaluating the following: -C.9) The duration of therapy is indicated and is appropriate for the resident. A record review of undated Rely Pharmacy admission Medication Regimen Review (MRR) contains the following statement in the section titled Provider Review: Resident has a PRN psychotropic medication which will DC (discontinue) in 14 days, if physician does not want to DC in 14 days, please provide both rationale and duration for continued use.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

C. Observation on 04/2/24 10:47 AM revealed LPN-T laid a Resident's blood pressure medication on top of the medication cart and walked away from leaving the medication unsecured and unsupervised in th...

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C. Observation on 04/2/24 10:47 AM revealed LPN-T laid a Resident's blood pressure medication on top of the medication cart and walked away from leaving the medication unsecured and unsupervised in the memory care unit. An interview on 04/2/24 10:49 AM with LPN T confirmed that the medication should not have been left on top of the medication cart unsupervised. Observation on 04/03/24 8:24 AM revealed the medication cart on the secured memory care unit, across from room D6 was unlocked, unsupervised and had Metoprolol ( medication used to help control blood pressure) 100 mg tablets was left on top of the cart. in addition the medication cart An interview on 04/03/24 8:27 AM with LPN-U confirmed that the cart should not have been unlocked and the card of Metoprolol should have not been on the top of the cart. Record review of the facility policy Hillcrest Shadow Lake Medication Administration And Provision. Policy: It is the policy of the facility to ensure that each guest receives medications as prescribed by their physician. Procedure: 29) During administration of medications, the medication cart will be kept closed and locked when out of sight of the medication team member. No medications can be left on top of the medicaiton cart or in the medication cabinet in rooms without team member that is administering the medications within the sight of the medications. Licensure Reference Number 175 NAC 12-006.12E1 Licensure Reference Number 175 NAC 12-006.12E7 Based on observation and interview;the facility staff failed to ensure 2 medications in medication cart E were labeled for use, failed to ensure 2 medication carts and medications were secured and failed to ensure the medication refrigerator was secured in the memory care unit. This had the ability to affect 9 ambulatory residents of 22 residents who live on the memory care unit. The facility claimed a census of 92. Findings are: A. An observation on 04/04/2024 at 7:30 AM of the drawers in the medication cart on hall E revealed an open undated, unlabeled generic brand of a 8 oz bottle of Cough DM and a bottle of Neomycin and Polymyxin B Sulfates and Dexamethasone Ophthalmic Suspension On 04/04/2024 at 7:30 AM an interview was conducted with Certified Medication Assistant (CMA). During the interview CMA-K reported not knowing who the medication belonged to or how long the medications had been in the cart. B. An observation on 04/04/24 at 12:45 PM revealed the medication refrigerator on memory care unit did not have a lock. An interview on 04/04/2024 at 12:50 PM with Registered Nurse (RN)-W confirmed the office door should be locked at all times and the fridge should have a lock. RN-W further confirmed there were ambulatory residents in the memory care unit. An interview on 04/04/2024 at 2:14 PM with the Regional Nurse Consultant (RNC) confirmed having an undated, unlabeled generic bottle of Cough DM and an unlabeled prescription medication in the medication cart does not meet the expectations of the facility. The RNC confirmed having the nurse's office door open and an unlocked medication refrigerator in that office on the memory care unit is a danger to ambulatory residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Licensure Reference Number 175 NAC 12-006.11E Based on observation, interview, and record review, the facility failed to perform hand washing after touching potentially contaminated items during meal ...

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Licensure Reference Number 175 NAC 12-006.11E Based on observation, interview, and record review, the facility failed to perform hand washing after touching potentially contaminated items during meal prep, place the blade in the puree blender in a sanitary manner, ensure staff did not touch the drinking surfaces of the cups of 12 residents in the E hall dining room to prevent cross-contamination. The facility failed to ensure the main kitchen and the Evergreen/Memory unit kitchen floors and equipment were cleaned and failed to ensure all items in the Evergreen/Memory Care unit refrigerator and freezer were labeled and dated to prevent the potential for food-borne illness. This had the potential to affect all 92 residents in the facility. The facility census was 92. Findings are: A. An observation on 04/02/2024 at 7:04 AM revealed the facility's Chef went to dry storage in the food preparation (prep) process and got 3 cans of green beans, the Chef opened a box of frozen beans and opened the plastic bag inside the box and dumped them into a saucepan with the other green beans. The Chef did not perform hand hygiene after returning from the dry storage area. The Chef got a strainer, dumped a can of green beans in a steamer pan, opened another can of green beans and dumped the beans into a large saucepan. The Chef covered both steam pans, and left the food prep area to go to the walk-in refrigerator and placed the green beans in walk-in. The Chef then returned to the food prep area and took large saucepan, added an unmeasured amount of water, placed the saucepan on the stove without having performed hand hygiene. The Chef put a pot of measured water on stove, got a rag from sanitizer bucket and rung it out, refilled the sanitizer bucket, tested the sanitizer revealing the sanitizer was in range. The Chef got a new towel from the bin, went to walk-in freezer got a box of chicken, gloved, without performing hand hygiene, realized the box of chicken was bad so the Chef threw it away, went back to the walk-in freezer and got a box of frozen sausage patties, and re-gloved, all with no hand hygiene. The Chef opened the box by touching the box and the bag inside and grabbed the sausage patties and placed them on a baking sheet, removed the gloves and placed the baking sheet of sausage patties into oven, all without hand hygiene. The Chef closed the bag, dated it, covered it with plastic wrap, and went back to the walk-in freezer. The Chef then opened a box, re-gloved, opened a bag of chicken breast, grabbed the chicken breasts with the gloved right hand and placed the chicken in a medium warmer pan, added unmeasured amt of water, removed the gloves and handwashed for greater than 20 seconds. The Chef prepped the potatoes and took the box of unused potatoes to walk-in refrigerator, returned to the food prep area, stirred the gravy with the right hand, got 6 small steam pans and put plastic bags in them without gloved hands. The Chef went to walk-in and got 2 boxes of diced chicken, added unmeasured amount of water to the gravy, got a bag of diced chicken from the box, opened and dumped the chicken into the gravy, whisked in, and added basil leaves without hand hygiene. The Chef got bread loafs, set the oven to 45 minutes, and put the baking trays of potatoes in the oven. The Chef got a knife, gloved both hands, halved bread slices and them placed the bread in a steamer pan with paper, returned to the food prep area and covered the bread with plastic wrap removed gloves and did not complete hand hygiene. The Chef whisked the chicken supreme, got a spoon and stirred the beans with right hand, then took the green beans to blender and used the Chef's bare hand to put the blade in the blender. The Chef then scooped in servings of green beans and pureed the beans. The Chef dumped the beans into the warmer pans, covered with plastic wrap and repeated the process 2 more times. The Chef put the 3 pans of green beans on the griddle, stirred the chicken supreme mixture, pureed more green beans, took the blender parts to the sink and sprayed them off, and ran blender parts through the sanitizer. The Chef took the blender bowl back to blender and placed the blade in using right bare hand without having performed hand hygiene. In an interview on 04/04/2024 at 8:55 AM, the facility's Dietary Manager (DM) confirmed the Chef should have washed hands when the Chef returned to the food prep area after going to the dry storage, walk-in refrigerator and freezer, and after touching the boxes. The DM confirmed the Chef should not have inserted the blade into the blender with a potentially contaminated bare hand. B. An observation on 04/02/2024 at 12:18 PM revealed Dietary Aide (DA)-HH delivered beverages in cups to Residents 62, 84, 47, 76, 34, 21, 20, 33, 36, 69, 86, and 35 in E hall dining room by touching the drinking surface of the cups and the drinking surface of the straw for Resident 34. In an interview on 04/02/2024 at 12:53 PM, The Registered Dietician (RD) confirmed the RD observed DA-HH delivered beverages in cups by touching the drinking surfaces of the cups for the above listed residents and the straw for Resident 34. The RD reported DA-HH should not have touched the drinking surfaces. C. A record review of the Culinary (cooking or kitchen) Equipment Cleaning Policy dated 02/22/2022 revealed each piece of equipment would have a cleaning procedure and weekly schedule for cleaning. The cleaning checklist forms were to be signed off by the team member that completed the task. It was the responsibility of the culinary team to maintain the sanitization of all pieces of equipment and the kitchen. A record review of the facility's undated Chef's Daily Cleaning List revealed the morning chef was to sweep and mop the entire kitchen and clean under the prep and steam tables. A record review of the undated Chef Weekly Cleaning List revealed the morning and evening shift chefs were to work together to clean the walls behind the equipment, sides of the equipment, and the floors under the equipment on Wednesdays. An observation on 04/01/2024 at 7:05 AM revealed the floor throughout the main kitchen contained scattered food debris and white flakes, a black substance, and were sticky by reach-in refrigerator with glass doors. Both the walk-in refrigerator and walk-in freezer floors contained scattered food debris. The inside of the walk-in refrigerator door had smeared substance and handprints on it. Oven 001's horizontal and vertical surfaces were scattered with splashes from the waste can and food debris. The vertical surfaces of the stove contained a brown crusty substance and food debris. The stainless-steel wall behind the griddle was splattered with a white substance. The top of the steamer had gray fuzzy substance and food debris on it. The dish sanitizer had a white crusty and brown crusty substance on the top. The warmer carts doors contained smears of food and the bottoms contained food debris. An observation on 04/02/2024 at 7:04 AM revealed the floor throughout the main kitchen contained scattered food debris and white flakes, and a black substance. Both the walk-in refrigerator and walk-in freezer floors contained scattered food debris. The inside of the walk-in refrigerator door had smeared substance and handprints on it. Oven 001's horizontal and vertical surfaces were scattered with splashes from the waste can and food debris. The vertical surfaces of the stove contained a brown crusty substance and food debris. The stainless-steel wall behind the griddle was splattered with a white substance. The top of the steamer had gray fuzzy substance and food debris on it. The dish sanitizer had a white crusty and brown crusty substance on the top. The warmer carts doors contained smears of food and the bottoms contained food debris. An observation on 04/01/2024 at 7:05 AM with the DM revealed the floor throughout the main kitchen contained scattered food debris and white flakes, a black substance, and were sticky by reach-in refrigerator with glass doors. Both the walk-in refrigerator and walk-in freezer floors contained scattered food debris. The inside of the walk-in refrigerator door had smeared substance and handprints on it. Oven 001's horizontal and vertical surfaces were scattered with splashes from the waste can and food debris. The vertical surfaces of the stove contained a brown crusty substance and food debris. The stainless-steel wall behind the griddle was splattered with a white substance. The top of the steamer had gray fuzzy substance and food debris on it. The dish sanitizer had a white crusty and brown crusty substance on the top. The warmer carts doors contained smears of food and the bottoms contained food debris. In an interview on 04/01/2024 at 11:50 AM, the DM confirmed the DM observed all of the above concerns and that all of the items should have been cleaned and were not. D. A record review of the Culinary (cooking or kitchen) Equipment Cleaning Policy dated 02/22/2022 revealed each piece of equipment would have a cleaning procedure and weekly schedule for cleaning. The cleaning checklist forms were to be signed off by the team member that completed the task. It was the responsibility of the culinary team to maintain the sanitization of all pieces of equipment and the kitchen. A record review of the undated Evergreen/Memory Kitchen Daily Cleaning End of Shift Check List revealed the refrigerator and freezer was to be cleaned daily on the morning and afternoon shift. It did not reveal a cleaning schedule for the floors and microwave. An observation on 04/01/2024 at 7:42 AM of the Evergreen/Memory Care unit's refrigerator revealed the handles had white crusty substance on them, the floors had a dark gray substance and scattered drippings. The horizontal surfaces and pull-out tray of the refrigerator were sticky and contained food debris throughout. All surfaces of the freezer were sticky and contained food debris. The microwave had red and brown food debris on bottom. An observation with the DM on 04/01/2024 at 11:50 AM of the Evergreen/Memory Care unit's refrigerator revealed the handles had white crusty substance on them, the floors had a dark gray substance and scattered drippings. The horizontal surfaces and pull-out tray of the refrigerator were sticky and contained food debris throughout. All surfaces of the freezer were sticky and contained food debris. The microwave had red and brown food debris on bottom. In an interview on 04/01/2024 at 11:50 AM, the DM confirmed the DM observed all the concerns from above and confirmed the refrigerator, freezer, floors, and microwave should have been clean and they were not. E. A record review of the facility's Proper Food Storage policy dated 02/22/2022 revealed the staff should label all foods removed from their original container. The label should contain the item name, preparation date, use by date, expiration date, and prepared by name. An observation on 04/01/2024 at 7:42 AM of the Evergreen/Memory Care unit's refrigerator revealed 1 great value Blue Cheese Dressing opened, not dated. 1 Mr. C's Italian dressing opened, not dated. a plastic bag with a Styrofoam container, what appeared to be lunch meat and a banana was not labeled and dated. The freezer contained 1 white plastic bag assorted meats, 2 bags of brats, 2 bags of jerky were not labeled or dated, 1 black container with clear lid and brown and white substance inside was not labeled and dated. An observation with the DM on 04/01/2024 at 11:50 AM of the Evergreen/Memory Care unit's refrigerator revealed 1 great value Blue Cheese Dressing opened, not dated. 1 Mr. C's Italian dressing opened, not dated. a plastic bag with a Styrofoam container, what appeared to be lunch meat and a banana was not labeled and dated. The freezer contained 1 white plastic bag assorted meats, 2 bags of brats, 2 bags of jerky were not labeled or dated, 1 black container with clear lid and brown and white substance inside was not labeled and dated. In an interview on 04/01/2024 at 11:50 AM, the DM confirmed the DM observed the items listed above and all the items should have been labeled and dated.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** D. Record Review of Minimum data Set (MDS, a federally mandated assessment tool used for care planning) dated 3/4/2024 revealed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** D. Record Review of Minimum data Set (MDS, a federally mandated assessment tool used for care planning) dated 3/4/2024 revealed Resident 87 had a BIMS of 12. According to the MDS [NAME] a BIMS score of 8 to 12 indicates a person has moderately impaired cognition. Record review of Physician Orders dated 3/6/2024 for Resident 87 revealed an order for Triad Hydrophilic Wound Dress External Paste (Wound Dressings) to be apply to coccyx wound two times a day after cleansing area until healed. Observation on 04/02/24 at 9:37 AM revealed LPN-P gathered supplies from the nurse's station. LPN-P knocked on Resident 87's door and got permission for observation of the wound care. LPN-P laid the supplies on the bedside table without a barrier. LPN-P closed the blinds, did Hand Hygiene (HH) and applied clean gloves. Resident 87 slid their pants down to knees and to perform the wound care Resident 87 bended over the bed to expose the coccyx area. LPN-P sprayed the wound with wound cleaner and wiped with a new gauze each swipe down the coccyx. LPN-P with the same soiled gloves applied the cream to the open area on Resident 87's coccyx. A interview on 04/02/24 at 9:45 AM with LPN-P confirmed HH should have been done between cleaning the wound and application of the cream. LPN-P further confirmed a barrier should have been used when laying supplies on the bedside table. Policy Hand Hygiene policy Effective: 4.11.18; Updated 2.23.22 revealed the following: Policy: All members of the healthcare team will comply with current Centers for Disease Control and Prevention (CDC) hand hygiene guidelines. Purpose: Effective hand hygiene reduces the incidence of healthcare-associated infections. Hand Hygiene Guidance/Procedure: 1. Healthcare Personnel should use an alcohol-based hand rub or wash with soap and water for the following clinical indications: a. Immediately before touching a patient. b. Before performing an aseptic task (e.g., placing an indwelling device) or handling invasive medical devices. c. Before moving from work on a soiled body site to a clean body site on the same patient. d. After touching a patient or the patient's immediate environment e. After contact with blood, body fluids, or contaminated surfaces. f. Immediately after glove removal 2. Unless hands are visibly soiled, an alcohol-based hand rub is preferred over soap and water in most clinical situations due to evidence of better compliance compared to soap and water. Hand rubs are generally less irritating to hands and, in the absence of a sink, are an effective method of cleaning hands. E. Record Review of Resident 88's MDS dated [DATE] revealed Resident 88 was admitted on [DATE]. Review of the Bowel and Bladder section of the MDS revealed Resident 88 had an indwelling catheter and was always incontinent of bowel. Record Review of the Order Summary printed on 4-01-2024 for Resident 88 revealed Resident 88 has an order for Foley Catheter (type a tube placed into the bladder to drain urine). Observation on 4-02-2024 at 7:38 AM of catheter care for Resident 88 revealed certified Medication Assistant (CMA)-M completed HH and donned gloves. CMA-M using a wipe cleansed Resident 88's front peri area revealing the wipe had a brownish stain, similar to bowel movement. CMA-M without changing the soiled gloves and completing HH retrieved a bag of wipes. CMA-M with out changing the soiled gloves and completing HH pulled wipes from the container and wiped each buttocks. CMA-M with the same soiled gloves took another wipe from the package and wiped Resident 88's coccyx/rectal area. CMA-M removed the soiled gloves and did not complete HH. CMA-M picked up garbage of dirty wipes and paper towel from the floor with bare hands. Then CMA-M did HH with soap and water for 20 seconds and applied clean gloves. CMA-M assisted Resident 88's roommate with getting a sweatshirt from the closet. CMA-M with out changing the gloves and completing HH returned to Resident 88 to complete cares. CMA-M obtained wipes from the package and wiped Resident 88's catheter tubing up and down the tubing repeatedly with the same wipe. CMA-M disconnected the catheter bag and cleaned the tubing with an alcohol wipe, spilled urine on the floor, then connected the leg bag. CMA-M placed a paper towel over the spilled urine on the floor, took catheter bag to the bathroom and emptied the urine from the bag. CMA-M put the catheter bag in a gray open container and reported (gender) would clean the catheter bag later as there was not time right now. 4/20/24 8:10 AM an interview was conducted with CMA-M. CMA-M confirmed the bag of wipes became contaminated when getting wipes out with dirty gloves. CMA-M confirmed no HH was done when moving from doing peri-care/catheter care on the front then moving to the buttocks and rectal area. CMA-M confirmed after assisting the roommate, HH should have been done before returning to complete care for Resident 88. CMA-M confirmed the catheter tubing should be wiped going from the resident and down the tubing, using a new wipe each time and not in an up and down motion repeatedly. F. Record review of Resident 1's Order Summary Sheet printed on 4-02-2024 revealed Resident 1 had a Foley Catheter. Observation on 4-02-2024 at 11:00 AM of catheter care for Resident 1 revealed CMA-M completed HH and donned clean gloves. CMA-M using a wipe cleansed the catheter tubing using 3 swiping motions with the same wipe. CMA-M obtained another wiped and wiped down each side of the front peri-area. CMA-M removed the soiled gloves and did not complete HH. CMA-M applied gloves and assisted Resident 1 onto the left laying position. CMA-M obtained a wipe and cleansed the buttock and rectal area. CMA-M removed the soiled gloves, did not complete HH, applies gloves and applied a clean brief to Resident 1. A interview on 04/02/24 at 11:31 AM was conducted with CMA-M. CMA-M confirmed (gender) did not do HH with each glove change. CMA-M confirmed getting a clean wipe from the wipe package with soiled gloves contaminated the wipe package. CMA-M confirmed that wiping with the same wipe on catheter tubing is incorrect. CMA-M reported a clean wipe should have been obtained each time before (gender) wiped the catheter tubing. Record review: Policy Hand Hygiene policy effective 4.11.18; Updated 2.23.22 revealed the following: -Policy: All members of the healthcare team will comply with current Centers for Disease Control and Prevention (CDC) hand hygiene guidelines. -Purpose: Effective hand hygiene reduces the incidence of healthcare-associated infections. -Hand Hygiene Guidance/Procedure: -1. Healthcare Personnel should use an alcohol-based hand rub or wash with soap and water for the following clinical indications: -a. Immediately before touching a patient. -b. Before performing an aseptic task (e.g., placing an indwelling device) or handling invasive medical devices. -c. Before moving from work on a soiled body site to a clean body site on the same patient. -d. After touching a patient or the patient's immediate environment. -e. After contact with blood, body fluids, or contaminated surfaces. -f. Immediately after glove removal. -2. Unless hands are visibly soiled, an alcohol-based hand rub is preferred over soap and water in most clinical situations due to evidence of better compliance compared to soap and water. Hand rubs are generally less irritating to hands and, in the absence of a sink, are an effective method of cleaning hands. Licensure Reference Number 175 NAC 12-006.17B Licensure Reference Number 175 NAC 12-006.17D Based on observation, interview, and record review, the facility failed ensure the facility staff wore surgical masks above the nose and below the chin while in resident care areas, failed to perform hand hygiene when going between 2 residents while assisting with meal, failed to ensure that hand hygiene was performed before and after glove changes during medication administration for Resident 74, and failed to glove and do hand hygiene to prevent cross-contamination during wound care for resident 81 and catheter care for Resident 88 and Resident 1. This had the potential to affect all 92 residents in the facility. The facility census was 92. Findings are: A. A record review of the facility's Infection Prevention and Control Program dated 01/04/2024 revealed health care workers were recommended to wear masks during routine care for residents who were thought to be contagious. Observation on 4-01-2024 at 8:06 AM revealed a sign was posted directing when entering the unit everyone must wear a mask. An observation on 04/01/2024 at 10:19 AM revealed Medication Aide (MA)-M was working with Resident 84 within 1 foot of the resident with the MA-FF's surgical mask below the nose. An observation on 04/01/2024 at 11:43 AM revealed MA-M was walking down the hall between resident rooms C8 - C13 with the surgical mask off. An observation on 04/01/2024 at 10:22 AM revealed Registered Nurse (RN)-W was working within 2 feet or Resident 69 with the surgical mask below the nose. An observation on 04/01/2024 at 11:45 AM revealed MA-FF walked down the hall between resident rooms C2 - C6 with the surgical mask below the mouth. MA-FF then walled into the nurse's station where there was a resident taking a breathing treatment and MA-FF sat down within 2 feet of the resident. An observation on 04/02/2024 at 11:55 AM revealed Licensed Practical Nurse (LPN)-AA pushed a resident North from the dining room past the main entrance leaning on the handles of the resident's wheelchair with the surgical mask below the nose. LPN-AA face was within 1 foot of the resident's face. An observation on 04/02/2024 at 12:05 PM revealed MA-K had the surgical mask below the nose as 3 resident past by to enter the assisted dining room. All 3 residents were within 3 feet of MA-K. An observation on 04/02/2024 at 12:09 PM revealed MA-K was in a resident's room working with the resident with the surgical mask below the nose. An observation on 04/02/2024 at 2:09 PM revealed Administrative Assistant (AA)-GG sat at the reception desk at the entrance to the facility within 2 feet of a visitor without a mask, and within 6 feet of a resident with the surgical mask below the nose. In an interview on 04/02/2024 at 12:09 PM, the Regional Nurse Consultant (RNC)-A confirmed there were COVID-19 positive residents in the facility and all the staff should have worn a surgical mask at all times while in the facility above the nose and below the chin. B. A record review of the facility's Infection Prevention and Control Program dated 01/04/2024 revealed hand hygiene (cleaning) should have been completed before and after direct contact with each resident and before donning (putting on) and after removing gloves. In an observation on 04/02/2024 at 12:32 PM revealed Nursing Assistant (NA)-II touched Resident 20's clothing and arm then assisted Resident 33 with the meal without removing gloves and performing hand hygiene. NA-II kept touching Resident 20's clothing protector and then would go back to assisting Resident 33 with bite of food. NA-II continued to go back and forth between assisting Residents 20 and 33 with bites of food. An observation on 04/02/2024 at 12:37 PM revealed Activities Director (AA)-JJ went back and forth between Resident 34 and Resident 21 assisting with bites of food and adjusting the resident's clothing. AA-JJ did not perform hand hygiene at any time between contacts with the residents. AA-JJ then got up, touched Resident 35's clothing and wheelchair and then went back to assisting Residents 34 and 21 with bites of food. AA-JJ touched Resident 34's lap with AA-JJ's right hand then assisted Resident 21 with a bite of food with the same right hand. AA-JJ touched Resident 34's clothing on back with AA-JJ's right hand, assisted with drink, then assisted Resident 21 with a bite of food with the same right hand. AA-JJ got up and got Resident 34 a cup of ice water gave the resident a drink while touching straw with right hand. AA-JJ the assisted Resident 21 with a bite of food with the same right hand. AA-JJ touched Resident 34's spoon and then assisted Resident 21 with a bite with the same right hand. The entire observation did not reveal AA-JJ performed hand hygiene. In an interview on 04/02/2024 at 12:53 PM, The Registered Dietician (RD) confirmed the RD observed AA-JJ and NA-II going back and forth assisting residents with dining without having performed hand hygiene and should have. In an interview on 04/02/2024 at 12:53 PM RNC-A confirmed AA-JJ and NA-II should not have went back and forth between residents while assisting with dining without having performed hand hygiene between resident contacts. C. An observation on 04/03/2024 at 7:15 AM of Certified Medication Assistant K (CMA)-K performing blood glucose testing and insulin administration for Resident 74 revealed CMA-K gathered Resident 74's individual glucose monitor, a test strip, a cotton ball, a lancet and a pair of gloves. CMA-K also had 2 insulin flex pens, one of Lantus with 22 units of insulin and one of Humalog 5 units of insulin, both pens were prepared for administration with a safety needle attached. CMA-K entered the resident room and informed Resident 74 that CMA-K was there to test the residents blood glucose and administer insulin. Resident 74 agreed and CMA-K donned gloves without washing their hands or using hand sanitizer. CMA-K opened the alcohol wipe and wiped the forefinger on the right hand. CMA-K used the lancet to pierce the skin producing a drop of blood , placed the test strip in the glucometer and collected the blood drop. CMA-K used the cotton ball to blot the blood on the resident's finger and then gathered the trash and removed their gloves. CMA-K did not wash or sanitize their hands after removing the soiled gloves. An observation on 04/03/2024 at 7:40 AM Revealed CMA-K returned to Resident 74's room with an alcohol wipe, donned clean gloves and did not washing or sanitizing their hands CMA-K wiped Resident 74's upper right arm with the alcohol wipe and administered the insulin Humalog, 5 units to the front of the arm and Lantus 22 units to the back of the arm. Record review of the facility's Infection Prevention and Control Program dated 01/04/2024 revealed hand hygiene (cleaning) should have been completed before and after direct contact with each resident and before donning (putting on) and after removing gloves.
Dec 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.04C3a(6) Based on record review and interview; the facility staff failed to notify the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference Number 175 NAC 12-006.04C3a(6) Based on record review and interview; the facility staff failed to notify the responsible party of the development of a pressure ulcer for 1(Resident 50) and failed to notify family of significant weight loss for 1 (Resident 4) of 4 sampled residents. The facility staff identified a census of 105. Findings are: A. Record review of Resident 50's Minimum Data Set (MDS, a federally mandated assessment tool used for care planning) dated 11-17-2023 revealed the facility staff assessed Resident 50's Brief Interview of Mental Status (BIMS) as a 3. According to the MDS [NAME] a score of 0 to 7 indicates severe cognitive impairment. Record review of a Skin Only Evaluation ([NAME]) sheet dated 9-29-2023 revealed the facility staff identified Resident 50 had a wound the the left heel that measured 3.1 centimeters (CM) by 1.2 cm. Record review of a Practitioner report sheet dated 11-13-2023 revealed the wound to Resident 50 left heel was a pressure ulcer. Record review of Resident 50's medical record revealed there was no indications the facility staff had informed Resident 50's responsible party of the development of the pressure ulcer to Resident 50's left heel. On 12-07-2023 at 12:55 PM an interview was conducted with Licensed Practical Nurse (LPN) A. During the interview LPN A reported Resident 50's responsible party had not been notified the the development of the pressure ulcer to Resident 50's left heel and should have been. B. Resident 90 was admitted on [DATE] with a diagnoses of left heel pressure ulcer and type 2 Diabetes Mellitus with diabetic neuropathy [ a chronic disease that affects the way the body processes blood sugar with nerve damage]. A review of Resident 90's quarterly MDS [Minimum Data Set; a comprehensive assessment used for care planning] dated 10/24/23 identified Resident with a Brief Interview for Mental Status score of 12 indicating moderate impairment. A review of Resident 90's care plan revealed a focus area dated 10/16/23 for alteration in nutrition related to increased needs for healing and weight loss noted with potential for further loss. Resident 90 has a goal of maintaining adequate nutritional status as evidenced by consuming 75% of supplements and meals daily. Interventions included the following: -Provide and service diet as ordered dated 10/16/23 -Provide and serve supplements as ordered dated 10/16/23 -Registered Dietitian to evaluate and make diet change recommendations as needed dated 10/16/23 -Weight per facility protocol dated 10/16/23 A review of Nutrition Note for Resident 90 dated 10/31/23 revealed the following: -Weights have declined 10% in past 6 months -Stage 3 pressure injury on left heel -Resident has orders for Med Pass [a nutritional supplement] 120 ml [milliliters twice per day], Expedite once per day [a supplement for wound healing] and ProStat [a protein supplement] 1 ounce twice per day -Recommend continue supplementation as order A review of Resident 90's weights revealed a weight of 184 lbs. on 9/1/23 and a weight of 163.6 on 12/1/23 which is a loss of 20.4 lbs. or 11% weight loss in 3 months. A review of Resident 90's progress notes did not reveal evidence of Resident 90's responsible party being notified of weight loss. In an interview on 12/7/23 at 11:20 AM, Registered Dietitian C confirmed that Registered Dietitian C had not contacted Resident 90's responsible party regarding the weight loss. In an interview on 12/7/23 at 11:24 AM and 12:30 PM, the Director of Nursing reported that if a resident has a Brief Interview for Mental Status score of 13 or greater the facility will usually talk with the resident instead of the resident's family. Once a resident's score on the Brief Interview for Mental Status score is less than 12 a statement from the provider regarding decision making ability will be gotten. The Director of Nursing also reported that Resident 90 had been cutting down on sweets in and effort to lose weight. A review of facility policy titled Change in Condition or Status of Guest/Elder/Resident dated 5/23/17 revealed the following regarding notification to the guest and or representative: -The guest is involved in any accident or incident that results in an injury including injuries of an unknown source; -There is a significant change in the guest's physical, mental, or psychosocial status; -There is a need to change the guest's room assignment; -A decision has been made to discharge the guest from the facility; -It is necessary to transfer the guest to a hospital/treatment center.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference: 175 NAC 12-006.09D2a Based on record review and interview, the facility failed to ensure pressure sore trea...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure Reference: 175 NAC 12-006.09D2a Based on record review and interview, the facility failed to ensure pressure sore treatment was initiated for 1 [Resident 4] of 4 sampled residents. The facility had a total census of 105 residents. Findings are: Resident 4 was admitted to the facility on [DATE] with a diagnosis of Parkinson's disease according to admission record. Resident 4's admission record identified that Resident 4 discharged from the facility on 11/20/23. A review of Skin Only Evaluation sheet dated 11/4/23 revealed a new issue to left heel with a length of 2 cm [centimeters] and a width of 2 cm and a new issue to right foot with a length of 3 cm and a width of 2 cm. A review of Resident 4's 11.2023 MAR [Medication Administration Record] revealed the following orders: -An order dated 11/6/23 for left heel cleanse with normal saline, pat dry, paint heel with betadine and cover with a merpilex [an absorbent foam dressing] daily. The order was discontinued on 11/7/23. -An order dated 11/7/23 for left heel to cleanse with normal saline, pat dry, cover wound with calcium aliginate [a highly absorptive, non-occlusive dressing] with silver [a broad spectrum antimicrobial agent], cover with mepilex. -An order dated 11/15/23 to apply betadine to right heel blister cover with mepilex one time a day for wound care. A review of Wound Care APRN [Advanced Practice Registered Nurse] progress note dated 11/6/23 revealed the following documentation of wounds: left heel blister and right heel pressure injury stage 2 measuring 1 cm x 2.1 cm. A review of Skin/Wound Progress Note for Resident 4 dated 11/14/23 revealed the following: -Pressure area to left heel measured 3 cm x 3 cm -Blood filled blister to right heel measured 3 cm x 3 cm. -No drainage or odor noted. -Protective boots in place -Low air loss mattress in place and functioning properly A review of Skin/Wound Progress Note for Resident 4 dated 11/20/23 revealed the following: -Pressure area on left heel measuring 3.5 cm x 5 cm -Blood filled blister intact on right heel measuring 3.4 cm x 3 cm -No drainage or odor noted -Protective boots in place -Low air loss mattress in place and functioning properly In an interview on 12/7/23 at 1:19 PM, Licensed Practical Nurse Clinical Care Coordinator A confirmed that Resident 4 had a blister on the right heel and an open area on the left heel. In an interview on 12/7/23 at 1:43 PM, Licensed Practical Nurse Clinical Care Coordinator A and Consultant Registered Nurse B confirmed the order for Resident 4's left heel pressure sore should have been for the right heel not the left heel. Licensed Practical Nurse Clinical Care Coordinator A and Consultant Registered Nurse B further confirmed there was documentation of the treatment being started to the right heel until 11/15/23.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected most or all residents

Licensure Reference Number 175 NAC 12-006.04G Based on observations, record reviews and interviews, the facility failed to ensure staff had functional pagers that alerted staff when residents requeste...

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Licensure Reference Number 175 NAC 12-006.04G Based on observations, record reviews and interviews, the facility failed to ensure staff had functional pagers that alerted staff when residents requested assistance (commonly known as call light). This had the potential to effect all residents in the facility. The facility staff identified a census of 105. Findings are: A. Record review of an All Team meeting sign in sheet dated 9-08-2023 revealed part of the team meeting was to review the call light education. According to the All Team meeting information the facility used pagers and a screen in the nursing station. On 12-06-2023 at 12:00 PM an interview was conducted with Resident 62. During the interview Resident 62 reported it would take staff some times an hour or more to answer the call light. B. Record review of Resident 62's Device Activity Report (DAR, a report that identified what time the call light was activated and the time the call light was answer. The DAR also identified location of the call light that had been activated and zone in the facility) revealed the following information: -11-21-2023 at 4:51 PM resident 62 call light was activated for 178 minutes and 17 seconds. -11-30-2023 at 5:24 PM Resident 62's call light was activated and at 8:53 PM Resident 62's call light was cleared (turned off) for a total time of being on was 209 minutes and 30 seconds. -11-23-2023 at 5:49 PM Resident 62's call light was activated and at 6:41 PM Resident 62's call light was cleared for a time span of 52 minutes and 53 seconds. -12-01-2023 at 12:29 PM Resident 62's call light was activated and on 12-01-2023 at 1:04 PM Resident 62's call light was cleared for a time span of 34 minutes and 56 seconds of being on. -12-02-2023 at 5:53 PM Resident 62's call light was activated and on 12-02-2023 at 7:41 PM Resident 62's call light was cleared for a time span of 107 minutes and 34 seconds. C. Record review of Resident 90's DAR revealed the following information: -11-23- 2023 Resident 90's call light was activated and on 11-23-2023 at 7:13 PM Resident 90's call light was cleared for a time span of 31 minutes and 45 seconds. -18-2023 at 11:55 PM Resident 90's call light was activated and on 11-19-2023 at 12:27 AM Resident 90's call light was cleared for a time span of 32 minutes. -12-01-2023 at 7:20 AM resident 90's call light was activated and on 12-01-2023 at 8:04 AM Resident 90's call light was cleared for a time span of being on of 44 minutes and 56 seconds. On 12-07-2023 at 10:02 AM an interview was conducted with the Director of Nursing (DON). During the interview the DON reported the expectation to answer call lights is within 10 minutes. On 12-07-2023 at 2:43 PM an interview was conducted with the facility Administrator. During the interview the Administrator confirmed there are not lights used above resident doors and that a paging system was used for call notification. The Administrator reported there has been some difficulty in obtaining pagers that functioned and needed to send some of the pagers back to the manufacturer. The Administrator reported the issue with the pagers was that some would work for about 20 minutes and then quite. The Administrator reported there were 3 operating pagers in the building for staff to use, one at each nursing station. The Administrator reported this has been an ongoing issue for a couple of months. On 12-07-2023 at 2:55 PM an interview was conducted with Nursing Assistant (NA) D. During the interview NA D reported not having any pager and some times hears the residents yell for help. On 12-07-2023 at 2:55 PM an interview was conducted with NA E. NA E reported not having a pager. On 12-07-2023 at 2:58 PM a interview was conducted with NA H. During the interview NA H reported not having a pager to answer the residents call light. On 12-07-2023 at 2:59 PM an interview was conducted with NA I. During the interview NA I reported not having a pager. On 12-07-2023 at 3:00 PM an interview was conducted with Licensed Practical Nurse (LPN) J. During the interview LPN J reported not having a pager and would need to go to the nursing station to see the monitor for call lights being on. 12-07-2023 at 3:04 PM an interview was conducted with Registered Nurse (RN) G. During the interview RN G reported the staff do not have any pagers. RN G further reported staff would need to check the monitor at the nursing station to see if call lights were on. RN G reported its difficult to do that when its the busy times of the day.
Feb 2023 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to provide a written notice of transfer to the resident or representative for 4 hospitalizations for one of one sampled residents (Resident 62...

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Based on record review and interview, the facility failed to provide a written notice of transfer to the resident or representative for 4 hospitalizations for one of one sampled residents (Resident 62). The facility identified a census of 94. Findings are: A record review of the census information for Resident 62 revealed in the last 120 days, readmission dates, post hospital stays, of 12/13/22, 12/19/22, 1/7/23 and 1/16/23. A record review of Resident 62's Progress Notes dated 10/20/22 through 2/8/23 revealed Resident 62 had been sent to ER (Emergency Room) and admitted to the hospital related to episodes of hypoxia (low levels of oxygen in your body tissues) surrounding the dates listed above. The record review also noted Resident 62 to be Covid-19 (a mild to severe respiratory illness that is caused by a coronavirus) positive during one of the hospital stays. An interview on 02/14/23 at 2:57 PM with the DON (Director of Nursing) confirmed that no written notice of transfer or signed bed hold policy existed related to Resident 62's hospitalizations and should have been completed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to provide a signed bed-hold policy from the resident or representative related to 4 hospitalizations for one of one sampled residents (Reside...

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Based on record review and interview, the facility failed to provide a signed bed-hold policy from the resident or representative related to 4 hospitalizations for one of one sampled residents (Resident 62). The facility identified a census of 94. Findings are: A record review of the census information for Resident 62 revealed in the last 120 days Resident 62 re-admission dates following hospital stay, of 12/13/22, 12/19/22, 1/7/23 and 1/16/23. A record review of Resident 62's Progress Notes dated 10/20/22 through 2/8/23 revealed Resident 62 had been sent to ER (Emergency Room) and admitted to the hospital related to episodes of hypoxia (low levels of oxygen in your body tissues) surrounding the dates listed above. The record review also noted Resident 62 to be Covid (a mild to severe respiratory illness that is caused by a coronavirus) positive during one of the hospital stays. An interview on 02/14/23 at 02:57 PM with the DON (Director of Nursing) confirmed that no written notice of transfer or signed bed hold policy existed related to Resident 62's hospitalizations and should have been completed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

LICENSURE REFERENCE NUMBER 12-006.09D Based on record review and interview, the facility failed to follow physician's orders related to medications given outside of physician ordered parameters for 2 ...

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LICENSURE REFERENCE NUMBER 12-006.09D Based on record review and interview, the facility failed to follow physician's orders related to medications given outside of physician ordered parameters for 2 sampled residents (Resident 52 and Resident 62) and failed to prevent constipation for 1of 1 sampled residents (Resident 52). The facility census was 94. Findings are: A. A record review of the MAR (Medication Administration Record) dated February 2023 revealed Resident 52 had the following routine medication orders: Lisinopril (a medication used to treat high blood pressure) 40mg orally every morning Metoprolol Succinate (a medication classified as a beta-blocker used to treat chest pain (angina), heart failure, and high blood pressure) tab 1000mg ER (Extended Release) orally every morning for hypertension, *hold for SBP <90 or HR <60 A record review of the MAR dated February 2023 revealed Resident 52 had a documented blood pressure of 150/68 and heart rate of 56 on 2/8/23 with the Metoprolol being given instead of held as ordered. A record review of the MAR dated January 2023 revealed Resident 52 had a documented heart rate of 58 on 1/24/23 with the Metoprolol being given instead of held as ordered. A record review of the MAR dated December 2022 revealed Resident 52 had a documented heart rate of 56 on 12/28/22 with the Metoprolol being given instead of held as ordered. A record review of the MAR dated December 2022 revealed Resident 52 had a documented heart rate of 58 on 12/20/22 with the Metoprolol being given instead of held as ordered. An interview on 02/13/23 at 01:12 PM with the facility DON (Director of Nursing), after review of the MAR's and Metoprolol administration for February 2023, January 2023, and December 2022, for Resident 52, confirmed that the Metoprolol had been given when it should have been held due to being outside the physician ordered parameters on a total of 4 occasions. B. A record review of the MAR (Medication Administration Record) dated February 2023 revealed Resident 62 had the following medication orders: Amlodipine (a medication used to lower blood pressure) 10mg po (by mouth) every morning for Hypertension and to hold if SBP (systolic blood pressure/top number) <120 Metoprolol (a medication used to lower blood pressure) 50mg BID (twice daily) and to hold for SBP<90 or HR (heart rate)<60. A record review of the MAR dated December 2022 for Resident 62 revealed that the Amlodipine had been given outside of the ordered parameters on the following days with the following documented blood pressures: 12/2/22 b/p (blood pressure) 110/61 12/3/22 b/p 112/61 12/8/22 b/p 101/61 12/21/22 b/p 115/63 12/29/22 b/p 118/67 12/30/22 b/p 119/67 A record review of the MAR dated January 2023 for Resident 62 revealed that the Amlodipine had been given outside of the ordered parameters on the following days with the following documented blood pressures: 1/6/23 b/p 117/72 1/19/23 b/p 109/62 1/22/23 b/p 116/64 1/23/23 100/53 1/24/23 105/54 1/25/23 b/p 113/62 1/26/23 117/65 1/30/23 100/55 An interview on 02/13/23 at 01:12 PM with the facility DON (Director of Nursing), after review of the b/p's documented with the Amlodipine and Metoprolol, confirmed that the medications had been given on 14 occasions when they should have been held due to being outside of the physician ordered parameters. C. An observation revealed a plastic medication cup with white liquid in it setting on Resident 62's bedside table, when asked what it was, Resident 62 responded something for my bowels. A record review of the bowel documentation dated 11/16/22 through 2/4/23 revealed the following: 11/18/22 through 11/23/22 no BM documented 11/22/23 through 11/27/22 no BM documented 11/27/22 through 12/2/22 no BM documented 12/11/22 through 12/18/22 no BM documented 12/19/22 through 12/24/22 no BM documented 1/1/23 through 1/7/23 no BM documented 1/8/23 through 1/13/23 no BM documented 1/18/23 through 1/23/23 no BM documented 1/25/23 through 1/29/23 no BM documented 2/2/23 through 2/6/23 no BM documented A record review of the MAR dated December 2022 revealed the PRN (as needed) Milk of Magnesia (an over-the-counter medication used to treat occasional constipation, heartburn, and upset stomach) had not been given all month. A record review of the MAR dated January 2023 revealed the PRN Milk of Magnesia had been given on 1/6/23, 1/7/23, and 1/8/23. A record review of the MAR dated February 2023 revealed the PRN Milk of Magnesia had been given between 2/1/23 and 2/08/23. An interview on 2/14/23 at 2:25 PM with the DON, when questioned regarding the facility expectation related to bowel management and when to give the prn medications, confirmed that it depended upon how the order for the bowel management medication had been written and what the individual resident bowel pattern was, but that the nurses were to intervene by day 4 with no documented bowel movement.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

LICENSURE REFERENCE NUMBER 175 NAC 12-006.18 Based on observation, record review and interview; the facility staff failed to ensure fall interventions were implemented for Resident 19. The facility st...

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LICENSURE REFERENCE NUMBER 175 NAC 12-006.18 Based on observation, record review and interview; the facility staff failed to ensure fall interventions were implemented for Resident 19. The facility staff identified a census of 94. The findings are: Record review of Resident 19's Minimum Data Set (MDS: a federally mandated comprehensive assessment tool used for care planning) dated 01/05/23 revealed Resident 19 requires extensive assist with bed mobility and is total dependence with transfers and toilet use. Additionally the MDS revealed Resident 19 had 2 falls with injury. Review of the Huddle Report dated 11/5/22 revealed Resident 19 was observed by the nurse tech to be sitting on the floor next to bed. According to the Huddle report Resident 19 reported having pain in left lower leg. Resident 19 was transported by the Emergency Medical Staff to the Hospital. Review of the Huddle Report dated 11/7/22 revealed Resident 19 may have rolled to the side of the bed and slid off the bed. Resident 19 had a previous broken hip and was sitting on the floor at a diagnol. Resident 19 was sent out to the hospital to be checked. Review of the Comprehensive Care Plan dated 09/27/22 for Resident 19 revealed a focus of At risk for falls due to need for extensive assistance with mobility and does not always recognize limitations and may attempt self transfers. The goal is to have reduced risk for falls. The intervention for the fall occuring on 11/5/22 was a soft touch call light. An intervention dated 11/6/22 was for red tape to the call light for visual acuity. The intervetion for the fall occuring 11/7/22 was for a perimeter id mattress for border identification. An observation on 02/09/23 at 08:33 AM revealed Resident 19's soft touch call light with red tape was on the floor beside the residents bed. Resident 19 was in the bed. An observation on 02/09/23 at 09:03 AM revealed Resident 19's soft touch call light with red tape was on the floor beside residents bed. Resident 19 was lying in the bed. An observation on 02/13/23 at 06:45 AM revealed Resident 19's soft touch call light with red tape was lying on the floor. Resident 19 was in the bed. On 02/14/23 at 06:30 AM an observation of Resident 19's soft touch call light with red tape laying on the floor by the bed. Nursing Assistant (NA)-E and NA-F were present in Resident 19's room and confirmed the soft touch call light with red tape was on the floor and not within reach for the resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** LICENSURE REFERENCE NUMBER 175 NAC 12-006.09 Based on record review and interview the facility staff failed to administer medica...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** LICENSURE REFERENCE NUMBER 175 NAC 12-006.09 Based on record review and interview the facility staff failed to administer medications as ordered before dialysis for 1 (Resident 16) of 1 sampled resident. The facility staff identified a census of 94. The findings are: Record review of current physician orders printed on 02/13/23 revealed Resident 16 receives dialysis treatments on Monday, Wednesday and Friday and Resident 16 was to be woken up at 5 AM. An interview on 02/10/23 at 02:38 PM with Resident 16 revealed that (gender) takes about 3 or 4 medications before leaving for dialysis and then takes the rest with (gender) to the dialysis center. A record review of Resident 16's physician orders for February 2023 revealed an order dated May 6, 2020 for Pre-Dialysis Meds: Azelastine & Fluticason Nasal Sprays ( Medications to relieve nasal congestion), Gabapentin (a medication used to prevent seizures and relieve nerve pain), Pantoprazole (a medication used to reduce the amount of acid in the stomach), Loperamide (a medication used to decrease the frequency of diarrhea), and 45 Units of Levemir Insulin---Chart on the morning medication pass. Further review of the February physician orders revealed an order for OK to hold medications scheduled during dialysis. A record review of Resident 16's Medication Administration Record (MAR) and Treatment Administration Record (TAR) revealed the following: Azelastine was circled as resident out of the facility on [DATE], 6 and 8 for 6:00 AM to 08:59 AM and 5:00 PM on the 3rd of February. Fluticasone was circled as resident out of the facility on [DATE], 6 and 8 for 7:00 AM to 8:59 AM. Gabapentin was scheduled for the evening. Pantoprazole was circled as resident out of the facility on [DATE], 6 and 8 for 7:00 AM to 08:59 AM. Loperamide is ordered as needed and not documented as given and the February MAR/TAR. Levemir was circled as resident out of the facility on [DATE], 6 and 8 for 6:00 AM to 08:59 AM. Further review of Resident 16's medical record revealed no documentation indicating what medication was given to the resident to take with (gender) to Dialysis. On 02/13/23 at 09:30 AM an interview and record review of the MAR and TAR with the Director of Nursing (DON) confirmed the order for pre dialysis medications to include gabapentin which is ordered for HS (bed time). The DON also confirmed the medications that are ordered for pre-dialysis were circled which indicated the resident was out of the facility. DON was unable to determine which medications were sent with resident to dialysis but did confirm that certain medications are sent with resident. Review of the dialysis policy undated revealed the following: The facility will co-ordinate care with the dialysis provider in developing an appropriate plan of care to include by not limited to -Specific days of the week resident will attend dialysis -Any recommended medication schedule change. -Meal or snack sent with resident. -Fluid restriction and weights as ordered per MD/NP.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Licensure Reference Number 175 NAC 12-006.12E1 Based on observation, record review and interview the facility failed to ensure medications for 1 out of 6 residents sampled (Resident 16 ) were secured ...

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Licensure Reference Number 175 NAC 12-006.12E1 Based on observation, record review and interview the facility failed to ensure medications for 1 out of 6 residents sampled (Resident 16 ) were secured and stored safely. The facility census was 94 at the time of survey. Findings are: An observation on 02/08/23 at 10:19 AM of a plastic medication cup with white powder was noted in Resident 16's room next to the sink. An observation on 02/09/23 at 10:08 AM of a plastic medication cup with white powder noted in Resident 16's room next to the sink. Resident stated it was Nystatin (used to treat fungal skin infections). Nystatin bottle was noted to be on top of the resident's refrigerator in room with label on, it did not say may keep at bedside or resident may self administer the medication. A review of the Medication Integrity and Labeling policy, dated 6/1/2017 stated the facility will ensure that nursing staff will follow pharmacy recommendations for storage of medications. A review of Medication Storage in the Facility undated policy stated Medications and biological's are stored safely, securely, and properly, following manufacturer's recommendations for those of the supplier. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. An interview on 02/14/23 at 01:18 PM with the Director of Nurses (DON) confirmed that medications and/or treatments should not be left in the resident's room.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Licensure Reference Number 175 NAC 12-006.18 Based on observation and interview, the facility failed to maintain walls in good and cleanable condition in 15 (resident rooms A 1, A 2, A 7, A 9, B 3, B ...

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Licensure Reference Number 175 NAC 12-006.18 Based on observation and interview, the facility failed to maintain walls in good and cleanable condition in 15 (resident rooms A 1, A 2, A 7, A 9, B 3, B 4, B 5, B 11, C 6, C 7, E 4, E 5, E 6, E 7, E 10) of 56 occupied rooms. The facility census was 94. Findings are: Observation on 02/14/23 between 8:30 AM and 08:52 AM with the Environmental Services Director [ESD], the Maintenance Director [MD] and the Administrator [ADM] revealed many scraped and gouged areas on the walls behind recliners and next to resident beds in resident rooms A 1, A 2, A 7, A 9, B 3, B 4, B 5, B 11, C 6, C 7, E 4, E 5, E 6, E 7, E 10. Interview on 02/14/23 at 08:57 AM with the ESD confirmed the areas of scrapes and gouges on walls in resident rooms A 1, A 2, A 7, A 9, B 3, B 4, B 5, B 11, C 6, C 7, E 4, E 5, E 6, E 7, E 10 and that they had not been identified prior to the environmental tour of the facility.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** E. Observation on 2/08/2023 at 10:37 AM of the nebulizer treatment mask (mask used to inhale respiratory medications) laying fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** E. Observation on 2/08/2023 at 10:37 AM of the nebulizer treatment mask (mask used to inhale respiratory medications) laying face down on the seat of Resident 32's wheelchair. Further observations on 2/08/2023 at 10:37 AM revealed the canister and the tubing were not dated. Observation on 02/13/23 at 09:17 AM of the nebulizer treatment mask laying face down on the seat of Resident 32's wheelchair that was next to the bed. The canister and tubing were not dated. A record review of the Nebulizer/Oxygen/CPAP policy, dated 8/10/2018 revealed the following: -#6. Store unused tubing/mask/aerosol chamber in respiratory set up bag. Not required as long as cleaned appropriately and stored in clean dry area. -#7. Nebulizer tubing, mask and/or aerosol chamber and any oxygen tubing should be changed out every week by clinical night shift. An interview on 02/14/23 at 10:59 AM with the DON confirmed nebulizer masks should not be laying face down on the seat of the wheelchair. D. An observation on 02/09/23 at 9:26 AM revealed O2 (oxygen) tubing was undated. An interview on 02/09/23 at 09:27 AM revealed Resident 62 was not aware of the last time the o2 tubing and nebulizer kit/tubing was changed An observation on 02/13/23 at 1:37 PM revealed that the O2 tubing for Resident 62 remained undated and the nebulizer (small machine that turns liquid medicine into a mist that can be easily inhaled) kit with a mask attached remained intact and resting face down against the nebulizer machine. Further observation revealed nebulizer kit was also undated. A record review of the facility policy titled Nebulizer/Oxygen/CPAP dated 8/10/18 reads as follows: 1. Take apart nebulizer tubing, mask, and/or aerosol chamber. 2. Wash the mask and aerosol chamber with soap and water. 3. Rinse all soap off with clean water 4. Place on towel on clean surface and allow to air dry 5. Complete this process at least once daily (after the last administration of the nebulizer medication) 6. May store unused tubing/mask/aerosol chamber in respiratory set up bag. Not required as long as cleaned appropriately and stored in clean dry area. 7. Nebulizer tubing/mask/aerosol chamber and any oxygen tubing should be changed out every week by clinical night shift. An interview on 2/13/23 at 01:47 PM with the DON confirmed that the O2 tubing and Nebulizer kit and mask should be dated when changed and should be stored in a bag when not in use. The interview also confirmed that the nebulizer kit should be taken apart, rinsed and allowed to air dry after each use. Licensure Reference Number NAC 12-006.17B Based on observation, record review and interview the facility staff failed to ensure catheter cares were performed in a manner to prevent cross contamination for Res 45, failed to ensure Oxygen tubing was stored in a manner to prevent cross contamination for Res 16, and failed to ensure the cleaning and storage for nebulizer masks and tubing was completed to prevent cross contamination for Res 28, 32, and 62. The facility census was 94. The findings are: A. Record review of the Bladder assessment dated [DATE] revealed Resident 45 used an indwelling catheter for obstructive uropathy (occurs when urine cannot drain from the urinary tract) and urinary retention (the inability to completely empty your bladder when urinating). Review of Resident 45's Medication Adminstration Record (MAR) and Treatment Administration Record (TAR) for February 2023 revealed an order dated April 1, 2022 for Foley Catheter Cares twice daily. Review of the Care plan dated April 1, 2022 revealed Resident 45 was re-admitted with an indwelling catheter in place due to obstruction from renal stone and infection - to be left in indefinetly. Interventions include change drainage bag as scheduled. Provide catheter care per protocol every shift. Keep tubing below the level of bladder and free of kinks or twists. Report any signs of infection. On 02/13/23 at 10:13 AM an observation of Nursing Assistant (NA) B and NA C along with Licensed Practical Nurse (LPN) D of catheter care for Resident 45. Both NA B and NA C donned clean gloves. NA C pulled Resident 45's brief down and obtained a wipe and wiped back and forth on the right side. Another wipe was used to wipe on the left side and again NA C wiped back and forth. Resident 45 was rolled to the side and the back side was wiped with a wipe, NA C wiped from back to front. NA C then grabbed a new brief and placed the clean brief on resident 45. Resident 45 was rolled from side to side to adjust clothing. NA C did not changed gloves during the entire procedure going from dirty to clean. On 2-13-2023 at 10:13 AM an interview was conducted with LPN D. During the interview confirmed that NA C should have wiped from front to back and should have changed gloves going from dirty to clean. B. Record review for Resident 28's physician orders printed February 8, 2023 revealed an order dated June 16, 2022 for Ipratropium/Sol Albuterol Nebulizer four times a day. An observation on 02/08/23 at 09:26 AM revealed Resident 28's nebulizer mask was laying uncovered on the bedside table. An observation on 02/08/23 at 10:10 AM revealed Resident 28's nebulizer mask was laying uncovered on the bedside table. An observation on 02/08/23 at 2:03 PM revealed Resident 28's nebulizer mask was laying uncovered on the bedside table. An observation on 02/09/23 at 7:23 AM revealed Resident 28's nebulizer mask laying was on the floor beside residents bed. An observation on 02/13/23 at 12:25 PM revealed Resident 28's nebulizer mask was laying on bed side table uncovered. On 02/13/23 on 12:50 PM an observation with LPN-D of Resident 28's nebulizer mask laying on bedside table. LPN-D confirmed the nebulizer mask is not suppose to be laying on the bedside table and should be taken apart, cleaned and laid on a clean towel. Review of the nebulizer policy and procedure dated reviewed 08/10/2018 revealed the following: -Take apart nebulizer tubing, mask, and/or aerosol chamber. -Was the mask and aerosol chamber with soap and water. -Rinse all soap off with clean water. -Place on towel on clean surface and allow to air dry. -Complete this process at least once daily (after administration of nebulizer medication). -May store unused tubing, mask, aerosol chamber and any oxygen tubing in respiratory set up bag. --Not required as long as cleaned appropriately and stored in clean dry area. -Nebulizer tubing, mask, and/or aerosol chamber and any oxygen tubing should be changed out every week by clinical night shift. C. Record review of Resident 16's physician orders for February 2023 revealed an order dated 11/13/2017 for Oxygen as needed to keep oyxgen saturation greater than 90%. An observation on 02/13/23 at 9:15 AM revealed Resident 16's oxygen tubing was laying on the floor in the residents room. An observation on 02/13/23 at 12:26 PM revealed Resident 16's oxygen tubing was laying on the oxygen concentrator and not covered. Record review of Resident 16's MAR/TAR for February 2023 revealed no documentation of Oxygen tubing being changed weekly. Review of Nebulizer/Oxygen/CPAP reviewed on 08/10/2018 revealed may store unused tubing/mask/aerosol chamber in respiratory set up bag. Nebulizer tubing, mask, and/or aerosol chamber and any oxygen tubing should be changed out every week by clinical night shift. Interview with the Director Of Nursing (DON) on 02/14/23 at 11:15 AM confirmed there is not documentation of the tubing being changed weekly.
Jan 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** LICENSURE REFERENCE NUMBER 175 NAC 12-006.09D6 Based on record review and interview; the facility staff failed to clarify oxygen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** LICENSURE REFERENCE NUMBER 175 NAC 12-006.09D6 Based on record review and interview; the facility staff failed to clarify oxygen orders for 1 (Resident 3) of 4 sampled residents. The facility staff identified a census of 97. Findings are: Record review of Resident 3's Face Sheet printed on 1-17-2023 revealed Resident 3 admitted to the facility on [DATE] with diagnoses that included Chronic Obstructive Pulmonary Disease (COPD), Heart Failure and Pneumoniae. Record review of Resident 3's Progress note dated 12-16-2022 revealed Resident 3 arrived at the facility and nursing staff applied oxygen to Resident 3. Record review of a admission History and Physical for Long Term Care (AH&PLTC) sheet for Resident 3 electronically signed on 12-21-2022 by Resident 3's practitioner revealed Resident 3 uses oxygen and was oxygen dependent. Further review of Resident 3's AH&PLTC sheet signed on 12-21-2022 revealed there were no orders for oxygen administration. On 1-17-2023 at 2:55 PM an interview was conducted with the facility Nurse Consultant (NC). During the interview the facility NC confirmed there were no orders for the administration of oxygen for Resident 3. The facility NC further reported Resident 3 orders should have been clarified for the use of oxygen.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Nebraska facilities.
Concerns
  • • 31 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
  • • Grade D (40/100). Below average facility with significant concerns.
  • • 68% turnover. Above average. Higher turnover means staff may not know residents' routines.
Bottom line: Trust Score of 40/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Hillcrest Shadow Lake Llc's CMS Rating?

CMS assigns Hillcrest Shadow Lake LLC an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Nebraska, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Hillcrest Shadow Lake Llc Staffed?

CMS rates Hillcrest Shadow Lake LLC's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 68%, which is 22 percentage points above the Nebraska average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 74%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Hillcrest Shadow Lake Llc?

State health inspectors documented 31 deficiencies at Hillcrest Shadow Lake LLC during 2023 to 2025. These included: 1 that caused actual resident harm and 30 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Hillcrest Shadow Lake Llc?

Hillcrest Shadow Lake LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 114 certified beds and approximately 105 residents (about 92% occupancy), it is a mid-sized facility located in Papillion, Nebraska.

How Does Hillcrest Shadow Lake Llc Compare to Other Nebraska Nursing Homes?

Compared to the 100 nursing homes in Nebraska, Hillcrest Shadow Lake LLC's overall rating (2 stars) is below the state average of 2.9, staff turnover (68%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Hillcrest Shadow Lake Llc?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.

Is Hillcrest Shadow Lake Llc Safe?

Based on CMS inspection data, Hillcrest Shadow Lake LLC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Nebraska. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Hillcrest Shadow Lake Llc Stick Around?

Staff turnover at Hillcrest Shadow Lake LLC is high. At 68%, the facility is 22 percentage points above the Nebraska average of 46%. Registered Nurse turnover is particularly concerning at 74%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Hillcrest Shadow Lake Llc Ever Fined?

Hillcrest Shadow Lake LLC has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Hillcrest Shadow Lake Llc on Any Federal Watch List?

Hillcrest Shadow Lake LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.