PRESIDENTIAL OAKS
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Presidential Oaks in Concord, New Hampshire has a Trust Grade of C+, indicating it is decent and slightly above average. It ranks #24 out of 73 nursing homes in the state, placing it in the top half, and #3 out of 7 in Merrimack County, meaning only two local homes are rated higher. The facility is showing improvement, with a reduction in issues from 6 in 2023 to 3 in 2024. Staffing is average, with a rating of 3 out of 5 stars and a turnover rate of 56%, which is close to the state average of 50%. However, the facility has concerning fines totaling $46,118, which is higher than 90% of New Hampshire facilities, suggesting some compliance issues. While there is less RN coverage than 84% of state facilities, which could affect the quality of care, there are specific incidents to consider. For example, food safety standards were not met, with staff failing to properly store food, including items that were moldy. Additionally, a resident did not have a necessary care plan for their PTSD diagnosis, which indicates a failure to address specific healthcare needs. Overall, while there are strengths in the facility’s ratings and improvement trends, families should be aware of these weaknesses and compliance issues when considering Presidential Oaks.
- Trust Score
- C+
- In New Hampshire
- #24/73
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $46,118 in fines. Lower than most New Hampshire facilities. Relatively clean record.
- Skilled Nurses ○ Average
- Each resident gets 39 minutes of Registered Nurse (RN) attention daily — about average for New Hampshire. RNs are the most trained staff who monitor for health changes.
- Violations ⚠ Watch
- 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
10pts above New Hampshire avg (46%)
Frequent staff changes - ask about care continuity
Above median ($33,413)
Moderate penalties - review what triggered them
8 points above New Hampshire average of 48%
The Ugly 16 deficiencies on record
Oct 2024
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that the facility failed to ensure that food was stored in accordance with professional standards for food service safety for 1 of 1 kitchen obser...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Transfer Notice
(Tag F0623)
Minor procedural issue · This affected multiple residents
Resident #6
Review on 10/29/24 of Resident #6's nursing note dated 10/20/24 revealed that Resident #6 was transferred to the hospital. Further review of Resident #6's medical record revealed that ther...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0625
(Tag F0625)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #6
Review on 10/29/24 of Resident #6's nursing note dated 10/20/24 revealed that Resident #6 was transferred to the hos...
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Oct 2023
6 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #48
Review on 10/24/23 of Resident #48's electronic medical record revealed that Resident #48 was initially admitted to...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that a resident had a comprehensive p...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that a residents pressure ulcer was evaluated weekly for 1 of 2 residents reviewed for pressure ulcers (Resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that a resident remaine...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
Based on record review and interview, it was determined that the facility failed to ensure that as needed (APRN) psychotropic drugs were limited to 14 days for 1 resident in a final sample of 19 resid...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Transfer Notice
(Tag F0623)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that the State Long Term Care (LTC) O...
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Nov 2022
7 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that alleged violation involving abus...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to have evidence that alleged violations involving abuse or neglect, including injuries of unknown origin, were investi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0727
(Tag F0727)
Could have caused harm · This affected 1 resident
Based on record review and interview it was determined that the facility failed to have a Registered Nurse (RN) in the facility for 8 consecutive hours 7 days a week for 2 of 28 days reviewed.
Finding...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review it was determined that the facility failed to label 3 insulin pens with an open date, failed to remove 1 insulin pen after it's discard date, and fai...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #44
Review on 11/21/22 of Resident #44's admission MDS with an Assessment Reference Date (ARD) of 9/19/22 revealed in S...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0645
(Tag F0645)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to obtain a Preadmission Screening and Resident Review (PASRR), for mental illness (MI) and/or intellectual disability ...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0885
(Tag F0885)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to inform residents, their representatives, and families of those residing in the facilities, by 5 p.m. the next calend...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
- • $46,118 in fines. Higher than 94% of New Hampshire facilities, suggesting repeated compliance issues.
- • 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Presidential Oaks's CMS Rating?
CMS assigns PRESIDENTIAL OAKS an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Presidential Oaks Staffed?
CMS rates PRESIDENTIAL OAKS's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the New Hampshire average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 78%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Presidential Oaks?
State health inspectors documented 16 deficiencies at PRESIDENTIAL OAKS during 2022 to 2024. These included: 10 with potential for harm and 6 minor or isolated issues.
Who Owns and Operates Presidential Oaks?
PRESIDENTIAL OAKS is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 85 certified beds and approximately 69 residents (about 81% occupancy), it is a smaller facility located in CONCORD, New Hampshire.
How Does Presidential Oaks Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, PRESIDENTIAL OAKS's overall rating (4 stars) is above the state average of 3.0, staff turnover (56%) is significantly higher than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Presidential Oaks?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.
Is Presidential Oaks Safe?
Based on CMS inspection data, PRESIDENTIAL OAKS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Presidential Oaks Stick Around?
Staff turnover at PRESIDENTIAL OAKS is high. At 56%, the facility is 10 percentage points above the New Hampshire average of 46%. Registered Nurse turnover is particularly concerning at 78%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Presidential Oaks Ever Fined?
PRESIDENTIAL OAKS has been fined $46,118 across 1 penalty action. The New Hampshire average is $33,540. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Presidential Oaks on Any Federal Watch List?
PRESIDENTIAL OAKS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.