PRESIDENTIAL OAKS

200 PLEASANT STREET, CONCORD, NH 03301 (603) 225-6644
Non profit - Corporation 85 Beds Independent Data: November 2025
Trust Grade
65/100
#24 of 73 in NH
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Presidential Oaks in Concord, New Hampshire has a Trust Grade of C+, indicating it is decent and slightly above average. It ranks #24 out of 73 nursing homes in the state, placing it in the top half, and #3 out of 7 in Merrimack County, meaning only two local homes are rated higher. The facility is showing improvement, with a reduction in issues from 6 in 2023 to 3 in 2024. Staffing is average, with a rating of 3 out of 5 stars and a turnover rate of 56%, which is close to the state average of 50%. However, the facility has concerning fines totaling $46,118, which is higher than 90% of New Hampshire facilities, suggesting some compliance issues. While there is less RN coverage than 84% of state facilities, which could affect the quality of care, there are specific incidents to consider. For example, food safety standards were not met, with staff failing to properly store food, including items that were moldy. Additionally, a resident did not have a necessary care plan for their PTSD diagnosis, which indicates a failure to address specific healthcare needs. Overall, while there are strengths in the facility’s ratings and improvement trends, families should be aware of these weaknesses and compliance issues when considering Presidential Oaks.

Trust Score
C+
65/100
In New Hampshire
#24/73
Top 32%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
6 → 3 violations
Staff Stability
⚠ Watch
56% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$46,118 in fines. Lower than most New Hampshire facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 39 minutes of Registered Nurse (RN) attention daily — about average for New Hampshire. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
16 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2023: 6 issues
2024: 3 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

Staff Turnover: 56%

10pts above New Hampshire avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $46,118

Above median ($33,413)

Moderate penalties - review what triggered them

Staff turnover is elevated (56%)

8 points above New Hampshire average of 48%

The Ugly 16 deficiencies on record

Oct 2024 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation and interview, it was determined that the facility failed to ensure that food was stored in accordance with professional standards for food service safety for 1 of 1 kitchen obser...

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Based on observation and interview, it was determined that the facility failed to ensure that food was stored in accordance with professional standards for food service safety for 1 of 1 kitchen observed. Findings include: Observation on 10/28/24 at approximately 8:40 a.m. Staff F (Chef Manager) and Staff G (Assistant Chef Manager) revealed a box containing an open, undated bag of frozen rib patties in the walk-in freezer. Observation in the walk-in refrigerator revealed a box of tomatoes with black spots visible and a bag of cubed moldy pepper jack cheese. Interview on 10/28/24 at approximately 8:45 a.m. with Staff F and Staff G confirmed the above findings. Review on 10/28/24 of the FDA 2022 Food Code, retrieved from https://www.fda.gov/media/164194/download?attachment, revealed: .Preventing Food and Ingredient Contamination 3-302.11 Packaged and Unpackaged Food - Separation, Packaging, and Segregation .FOOD shall be protected from cross contamination by .storing the FOOD in packages, covered containers, or wrappings; .Preventing Contamination from the Premises 3-305.11 Food Storage .FOOD shall be protected from contamination by storing the FOOD: (1) In a clean, dry location (2) Where it is not exposed to splash, dust, or other contamination .
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

Resident #6 Review on 10/29/24 of Resident #6's nursing note dated 10/20/24 revealed that Resident #6 was transferred to the hospital. Further review of Resident #6's medical record revealed that ther...

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Resident #6 Review on 10/29/24 of Resident #6's nursing note dated 10/20/24 revealed that Resident #6 was transferred to the hospital. Further review of Resident #6's medical record revealed that there was no written notice of transfer and discharge. Interview on 10/30/24 at approximately 8:50 a.m. with Staff A (Social Worker) confirmed that the facility did not provide the resident or resident's representative with written notice of transfer and discharge. Staff A further confirmed that the facility only faxes the notices to the Office of Long Term Care Ombudsman. Interview on 10/30/24 at approximately 9:57 a.m. with Staff D (Administrator) confirmed the above findings. Resident #64 Review on 10/29/24 of Resident #64's medical record revealed that Resident #64 was transferred to the hospital on 9/10/24 for a scheduled procedure. Further review of Resident #64's medical record revealed that there was no written notice of transfer and discharge. Interview on 10/30/24 at approximately 8:49 a.m. with Staff A confirmed that the facility does not provide the resident or resident's representative with written notice of transfer and discharge. Interview on 10/30/24 at approximately 9:57 a.m. with Staff D confirmed the above findings. Based on record review and interview, it was determined that the facility failed to provide written notice of a transfer or discharge for 4 of 4 residents reviewed for hospitalization in a final survey sample of 17 residents (Resident Identifiers are #6, #16, #48, and #64). Findings include: Resident #48 Review on 10/30/24 of Resident #48's medical record revealed that on 10/27/24, Resident #48 was transferred to the hospital. Further review of Resident #48's medical record revealed that there was no documentation of a notice of transfer. Interview on 10/30/24 at approximately 11:20 a.m. with Staff E (Social Services) revealed that the facility had not provided Resident #48, or Resident #48's representative, with a notice of transfer because Resident #48's hospital stay was less than 24 hours.Resident #16 Review on 10/29/24 of Resident #16's medical record revealed that Resident #16 had an activated power of attorney for healthcare and that Resident #16 was sent out to the hospital and admitted on the following dates: 4/10/24, 5/26/24, 6/7/24, and on 9/21/24 was sent but not admitted to the hospital. Further review revealed that there was no written notice of transfer discharge that was given to the resident or resident's representative for any of the transfers to the hospital. Interview on 10/30/24 at 1:45 p.m. with Staff A revealed that the facility does not provide written notice of transfer discharge to the residents or residents representatives.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0625 (Tag F0625)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #6 Review on 10/29/24 of Resident #6's nursing note dated 10/20/24 revealed that Resident #6 was transferred to the hos...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #6 Review on 10/29/24 of Resident #6's nursing note dated 10/20/24 revealed that Resident #6 was transferred to the hospital after being found on the floor next to their bed. Further review of Resident #6's medical record revealed that there was no documentation that a bed-hold notice was provided to Resident #6 or their representative. Interview on 10/30/24 at approximately 9:00 a.m. with Staff H (Business Office) revealed that residents are not provided with bed-holds at each transfer. Interview on 10/30/24 at approximately 10:00 a.m. with Staff D (Administrator) confirmed the above findings. Resident #64 Review on 10/29/24 of Resident #64's medical record revealed that Resident #64 was transferred to the hospital on 9/10/24 for a scheduled procedure. Further review of Resident #64's medical record revealed that there was no documentation that a bed-hold notice was provided to Resident #64 or their representative. Review on 10/29/24 of the facility policy titled, Attachment B - Payment During Absences, undated, revealed: .It is the policy of this facility to permit residents to retain their beds when they are discharged to a hospital or for therapeutic leave .1. The social worker or designee will contact the resident and/or representative to determine if he/she wishes to hold the resident's bed for him/her while out of the facility .4. Requests for holding or releasing the bed will be kept in the resident's business office file as well as the resident's medical record . Based on record review and interview, it was determined that the facility failed to notify residents of the bed hold policy before a transfer for 4 of 4 residents reviewed for hospitalizations in a final survey sample of 17 residents (Resident Identifiers are #6, #16, #48, and #64). Findings include: Resident #48 Review on 10/30/24 of Resident #48's medical record revealed he/she had been discharged to the hospital on [DATE]. Further review of Resident #48's medical record revealed no evidence that the bed hold policy was provided to Resident #48, or their representative, upon transfer to the hospital. Interview on 10/30/24 at approximately 11:20 a.m. with Staff E (Social Services) confirmed the above findings. Resident #16 Review on 10/29/24 of Resident #16's electronic medical record revealed that Resident #16 had been transferred out to the hospital and admitted on [DATE], 5/26/24, 6/7/24, and on 9/21/24 was sent to the hospital but not admitted . Further review revealed that there was no bed hold notice information present in their record. Interview on 10/29/24 at 1:45 p.m. with Staff A (Social Services) revealed that they do not notify the residents or representatives of the facility bed hold policy.
Oct 2023 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #48 Review on 10/24/23 of Resident #48's electronic medical record revealed that Resident #48 was initially admitted to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #48 Review on 10/24/23 of Resident #48's electronic medical record revealed that Resident #48 was initially admitted to the facility on [DATE]. Review on 10/24/23 of Resident #48's Level 1 PASARR dated 5/24/22 revealed that the PASARR form, under Section 6 Exemption/Exclusion, Hospital discharge was checked and dated 5/24/22, which indicated that the physician certified that Resident #48 required less than 30 days of nursing facility (NF) services. Under the date read Note: If the NF stay is 30 days or longer, a new PASARR screen and resident review must be performed within 40 calendar days of admission. Interview on 10/26/23 at 8:30 a.m. with Staff A confirmed the above findings. Staff A confirmed that Resident #48 remained in the facility longer than 30 days and there was no additional PASARR performed. Review of the facility's policy titled, Presidential Oaks Policy on Pre-admission Screening and Annual Resident Review, dated 2022/2023, revealed .that every resident with a known or suspected primary or secondary diagnosis of a serious mental illness or developmental delay will be screen by PASSAR .6) Be aware that if a resident's length of stay is suspected to extend past 30 days . Based on interview and record review, it was determined that the facility failed to ensure that residents with a mental disorder received an accuracte Level I Pre-admission Screening and Resident Review (PASARR) for 2 of 4 residents reviewed for PASARR in a final sample of 19 residents (Resident identifiers are #14 and #48). Findings include: Resident #14 Review on 10/25/23 of Resident #14's medical record revealed that Resident #14 was admitted to the facility on [DATE]. Review on 10/25/23 of Resident #14's diagnosis list in the electronic health record revealed that #14 had a diagnosis of Schizophrenia on admission to the facility. Review on 10/25/23 of Resident #14's Level I PASARR form (completed 2/9/22) revealed: Section 2: Screening for Mental Illness (MI), No was checked. Section 3: Screening for Intellectual Disability/Developmental Disability (ID/DD), No was checked. Section 4: Screening for Related Condition (RC), No was checked. Section 5: Undiagnosed Condition No was checked. Section 8: Level I Screening Summary, Not requiring PASARR involvement Not MI, Not ID/DD, and Not RC checked. Interview on 10/26/23 at approximately 9:00 a.m. with Staff A (Social Worker) revealed that the PASARR dated 2/9/22 was not accurate and a new PASARR should have been completed reflecting a diagnosis of Schizophrenia.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that a resident had a comprehensive p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that a resident had a comprehensive person-centered care plan for a Post-Traumatic Stress Disorder (PTSD) diagnosis for 1 of 1 resident reviewed for behavioral-emotional (Resident identifier is #11). Findings include: Review on 10/24/23 of the facility's matrix revealed that Resident #11 triggered for PTSD/Trauma. Review on 10/24/23 of Resident #11's medical records revealed that Resident #11 was admitted to the facility on [DATE]. Further review of Resident 11's medical records revealed that Resident #11 had a diagnosis on admission of PTSD. Review on 10/26/23 of Resident #11's psychiatric consult notes from 1/11/23 to 9/12/23 revealed that on 1/11/23 Resident #11 reported extensive history of sexual trauma and was seeking to re-establish for therapy. Resident #11 reported nightmares, hypervigilance, and guarding/flashbacks throughout the day. On 1/23/23, Resident #11 reported improved symptoms, as mentioned above, and that Resident #11 was working with the social worker to re-establish with his/her community therapist. Resident #11 had no other concerns of PTSD symptoms after 1/23/23. Review on 10/26/23 of Resident #11's medical records revealed no other assessments of Resident #11's PTSD such as past trauma and/or triggers. Further review of Resident #11's medical records revealed no follow up with a community therapist, as mentioned on above psychiatric consult notes. Review on 10/26/23 of Resident #11's current care plan revealed no care plan for Resident #11's PTSD diagnosis such as what was mentioned by psychiatrist on 1/11/23, or triggers and interventions to mitigate re-traumatization. Interview on 10/26/23 at approximately 1:00 p.m. with Staff D (Social Worker) confirmed the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to ensure that a residents pressure ulcer was evaluated weekly for 1 of 2 residents reviewed for pressure ulcers (Resid...

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Based on interview and record review, it was determined that the facility failed to ensure that a residents pressure ulcer was evaluated weekly for 1 of 2 residents reviewed for pressure ulcers (Resident identifier is #40). Findings include: Review on 10/24/23 of the facility matrix revealed that Resident #40 had a facility acquired unstageable pressure ulcer. Review on 10/24/23 of Resident #40's active physician orders revealed a wound treatment order for the left heel pressure injury with a start date of 9/26/23. Review on 10/24/23 of Resident #40's current care plan revealed that Resident #40 has an eschar wound on left heel. Review on 10/26/23 of Resident #40's wound specialist notes revealed that on 5/24/23 Resident #40 has a left heel deep tissue injury with persistent non-blanchable deep red, maroon or purple discoloration. Wound measurement was 3 centimeters (cm) length by 5 cm width with no measurable depth. On 6/7/23 Resident #40's left heel progressed to an unstageable pressure injury with obscured full-thickness skin and tissue loss. Wound measurement was 4 cm length by 5 cm width and wound bed has 100 percent eschar. Further review of the wound specialist notes revealed that there was no documentation of Resident #40's weekly wound evaluation after 8/16/23. Review on 10/26/23 of Resident #40's medical records revealed no weekly evaluation with description, progress, and measurements of Resident #40's left heel unstageable pressure injury after 8/16/23. Review on 10/26/23 of the facility's policy titled, Skin Care Protocol, revision date of 6/8/11, revealed . Wound Care Nurse will assess and document weekly. Weekly wound rounds will include: Measuring and staging weekly and assessing wound healing and treatment modalities . Interview on 10/26/23 at approximately 11:42 a.m. with Staff E (Licensed Practical Nurse) confirmed the above findings. Staff E also confirmed that there were no weekly pressure ulcer evaluations (wound description and wound measurements) for Resident #40's left heel unstageable pressure ulcer after 8/16/23.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that a resident remaine...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that a resident remained free of accident hazards in regards to assessments of bedrail use for 1 of 3 residents reviewed for accidents (Resident identifier is #13). Findings include: Observation on 10/24/23 at 10:01 a.m. with Resident #13 revealed that Resident #13 had a dark red and dark purple discoloration on the left cheek. Further observation also revealed that Resident #13's hospital bed had the half rails (bed rails/side rails) up and in use on both sides of the bed. Interview on 10/24/23 at 10:01 a.m. with Resident #13 confirmed the above observation. Resident #13 stated that he/she hit his/her left cheek on the bed rail/side rail after using the bed pan in bed. Review on 10/24/23 of Resident #13's medical records revealed that Resident #13 was admitted to the facility on [DATE]. Further review of Resident #13's medical record revealed an incomplete bed rail assessment dated [DATE]. Further review of Resident #13's medical record also revealed no documentation of a completed bed rail assessment. Review on 10/25/23 of Resident #13's Brief Interview for Mental Status (BIMS) score, dated 9/26/23, revealed a score of 15 which indicated an intact cognition. Observation and interview on 10/26/23 at approximately 10:00 a.m. with Staff F (Licensed Practical Nurse) and Resident #13 confirmed that Resident #13 had a dark red and dark purple discoloration on his/her left cheek and that Resident #13 stated it was from hitting the bed rail/side rail. Further observation and interview with Staff F revealed that Resident #13's half rails on both sides of the bed were in use. Staff F stated that Resident #13 utilized it for repositioning in bed. Review on 10/26/23 of Resident #13's current care plan revealed that Resident #13 uses the half rails to maximize independence with turning and repositioning in bed. Interview on 10/26/23 at approximately 10:30 a.m. with Staff B (Director of Nursing) revealed that a bed rail assessment was to be done quarterly. Staff B was unable to provide documentation of Resident #13's completed bed rail assessments. Staff B stated that the facility utilized the electronic medical record system assessment called Bed Rail Assessment for residents utilizing the bed rails/side rails. Review on 10/26/23 of the facility's policy titled, Siderail use/Reduction, dated 11/8/05, revealed .Each resident will be assessed for siderail use on admission, readmission, change in status, and at least quarterly using the Siderail Assessment Form .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

Based on record review and interview, it was determined that the facility failed to ensure that as needed (APRN) psychotropic drugs were limited to 14 days for 1 resident in a final sample of 19 resid...

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Based on record review and interview, it was determined that the facility failed to ensure that as needed (APRN) psychotropic drugs were limited to 14 days for 1 resident in a final sample of 19 residents (Resident identifier is # 28). Findings include: Review on 10/26/23 of Resident #28's current physician orders revealed an order for Lorazepam 0.5mg [milligrams] by mouth every 4 hours PRN for anxiety/insomnia-moderate and Lorazepam 0.5mg 2 tabs [tablets] by mouth every 4 hours PRN anxiety /insomnia-severe that was initiated on 9/24/23. Review on 10/26/23 of Resident #28's October Medication Administration Record (MAR) revealed that no doses of as needed Lorazepam had been given in the month of October. Review on 10/26/23 of Hospice Communication/Continuation Note revealed the following recommendation: 1. Lorazepam 0.5mg 1 tab PO [by mouth] every 4 hours PRN anxiety/insomnia-moderate 2. Lorazepam 0.5mg 2 tabs PO every 4 hours PRN anxiety/insomnia Interview on 10/26/2023 at approximately 1:00 p.m. with Staff B (Director of Nursing) confirmed that there was no 14 day stop date or evaluation for continued use for the PRN Lorazepam since its origination date of 9/24/23. Staff B further confirmed that there should have been either an evaluation of the need to continue the order or a stop date 14 days after the start date of 9/24/23.
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that the State Long Term Care (LTC) O...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that the State Long Term Care (LTC) Ombudsman received a copy of a written notice of transfer/discharge for 1 of 2 residents reviewed for hospitalizations (Resident identifier is #17). Findings include: Review on 10/26/23 of Resident #17's medical records revealed that Resident #17 was initially admitted to the facility on [DATE]. Further review of Resident #17's medical records revealed that Resident #17 was transferred to the hospital on 2/5/23, 3/28/23, and 7/2/23. Interview on 10/26/23 at approximately 2:00 p.m. with Staff A (Social Worker) revealed that he/she would send a copy of the written notice of transfer/discharge to the LTC Ombudsman the day the resident was transfer/discharged from the facility. Staff A was unsure if he/she sent a copy of a written notice of transfer to the LTC Ombudsman for Resident #17. Staff A was unable to provide any documentation that a copy of a written notice of transfer/discharge was provided to the State LTC Ombudsman for Resident #17 on above mentioned dates.
Nov 2022 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that alleged violation involving abus...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that alleged violation involving abuse or neglect, including injuries of unknown origin, are reported to the State Survey Agency (SSA) for 1 out of 4 accidents reviewed. (Resident identifier is #106.) Findings include: Review on 11/21/22 of the facility's policy titled, Resident Abuse Policy, dated 9/8/22, revealed .Any allegation of abuse (of any form) will be reported to the State Survey Agency within 2 hours of the allegation .injuries of unknown origin: source of the injury was not observed and could not be explained by the resident; AND the injury is suspicious because: the extent or seriousness of the injury, or the location of the injury (e.g., the injury is located in an area not generally vulnerable to trauma) . Review on 11/22/22 of Resident #106's hospital note dated 6/8/22 revealed the following: -Resident #106 was complaining of acute chest pain that was located under left breast describing it as a pressure sensation. -Resident #106 reported to facility nursing staff of intermittent lung pain. Resident #106 was hypoxic with oxygen saturation fluctuating between 85% to 90%. Was sent to hospital for further evaluation and found to have multiple rib fractures on his/her left side. -Resident #106 had some slight tenderness of the left lateral chest with palpation and an area of ecchymosis on the left lateral chest wall. -Resident #106 had Computed Tomography (CT) scan on 6/8/22 which showed acute non displaced fractures involving the anterior aspects of the left 6th through 8th ribs. -Resident #106 has a diagnoses of dementia and an activated Durable Power of Attorney (DPOA). -Resident #106 mentioned that he/she had a fall however was unable to provide more details. Resident #106's DPOA mentioned that the only fall that was reported to her/him was on 5/31/22. Review on 11/22/222 of Resident #106's medical records revealed that Resident #106 was admitted to the facility on [DATE]. Review also revealed that Resident #106's care plan indicated Resident #106 was a fall risk and that the fall risk care plan was initiated on 6/1/22. Further review of Resident #106's medical records revealed a primary diagnoses of dementia. Review on 11/22/22 of Resident #106's progress notes revealed the following: -On 5/31/22, Resident #106 was found on the floor on his/her back and was bleeding from his/her head. Resident #106 was sent to the hospital for further evaluation and had his/her scalp laceration treated with staples and went back to the facility. -On 6/8/22, Resident #106 was complaining of left lung pain and tingling in left arm. Resident #106 had low oxygen saturation (85%-91% room air). Resident #106 was sent to hospital for evaluation. -On 6/10/22, Resident #106 returned to facility with diagnoses of 6th to 8th rib fractures. -There was no documentation of any falls or accidents between 6/1/22 to 6/8/22. -There was no documentation of any pain to left chest or left ribs before 6/8/22. -Resident #106 complained of left lung pain 9 days after the last documented fall of 5/31/22. Interview on 11/22/22 at approximately 1:00 p.m. with Staff C (Licensed Practical Nurse (LPN)) and Staff D (LPN) revealed that Resident #106 was complaining of left side pain and that they were not aware nor witnessed any incident(s) which would have caused trauma to Resident #106's left ribs. Interview on 11/22/22 at approximately 2:00 p.m. with Staff A (Administrator) revealed that he/she was unaware of any report submitted to the SSA related to Resident #106's injury of unknown origin (left rib fractures).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to have evidence that alleged violations involving abuse or neglect, including injuries of unknown origin, were investi...

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Based on interview and record review, it was determined that the facility failed to have evidence that alleged violations involving abuse or neglect, including injuries of unknown origin, were investigated related to an injury of unknown origin for 1 of 4 residents reviewed for accidents in a final sample of 22 residents (Resident identifier is #106). Findings include: Review on 11/21/22 of the facility's policy titled, Resident Abuse Policy, dated 9/8/22, revealed .the facility will investigate all allegations and prevent further potential abuse while investigation is ongoing .injuries of unknown origin: source of the injury was not observed and could not be explained by the resident; AND the injury is suspicious because: the extent or seriousness of the injury or the location of the injury (e.g., the injury is located in an area not generally vulnerable to trauma) .Investigating - The Administrator or Director of Nursing an investigation of alleged abuse . Review on 11/22/22 of Resident #106's hospital note dated 6/8/22 revealed the following: -Resident #106 had Computed Tomography (CT) scan on 6/8/22 which showed acute non displaced fractures involving the anterior aspects of the left 6th through 8th ribs. Review on 11/22/22 of Resident #106's progress notes revealed the following: -On 5/31/22, Resident #106 was found on the floor on his/her back and was bleeding from his/her head. Resident #106 was sent to the hospital for further evaluation and had his/her scalp laceration, treated with staples, then went back to the facility. -On 6/8/22, Resident #106 was complaining of left lung pain and tingling in left arm. Resident #106 had low oxygen saturation (85%-91% room air). Resident #106 was sent to hospital for evaluation. -On 6/10/22, Resident #106 returned to facility with diagnoses of 6th to 8th rib fractures. -There was no documentation of any falls or accidents between 6/1/22 to 6/8/22. -There was no documentation of any pain to left chest or left ribs before 6/8/22. -Resident #106 complained of left lung pain 9 days after the last documented fall of 5/31/22. Interview on 11/22/22 at approximately 1:00 p.m. with Staff C (Licensed Practical Nurse (LPN)) and Staff D (LPN) revealed that Resident #106 was complaining of left side pain and that they were not aware nor witnessed any incident(s) that would have caused trauma to Resident #106's left ribs. Staff C and Staff D also stated that they were unaware that the event mentioned above was investigated. Interview on 11/22/22 at approximately 2:00 p.m. with Staff A (Administrator) revealed that Staff A was unable to provide any documentation of any investigation for the above mentioned event related to Resident #106 left rib fracture (injury of unknown origin).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected 1 resident

Based on record review and interview it was determined that the facility failed to have a Registered Nurse (RN) in the facility for 8 consecutive hours 7 days a week for 2 of 28 days reviewed. Finding...

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Based on record review and interview it was determined that the facility failed to have a Registered Nurse (RN) in the facility for 8 consecutive hours 7 days a week for 2 of 28 days reviewed. Findings Include: Review on 11/21/22 at 11:33 a.m. of the facility's nursing schedule from October 23, 2022 to November 19, 2022 revealed that on 10/29/22 and 10/30/22 there was no Registered Nurse coverage in the facility. Interview on 11/22/22 at 10:30 a.m. with Staff F (Human Resource Manager/Scheduler) confirmed the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review it was determined that the facility failed to label 3 insulin pens with an open date, failed to remove 1 insulin pen after it's discard date, and fai...

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Based on observation, interview, and record review it was determined that the facility failed to label 3 insulin pens with an open date, failed to remove 1 insulin pen after it's discard date, and failed to remove inhaler medication after it had been discontinued on 2 of 2 med carts observed (Resident identifiers are #2, 3, 44, 159). Findings include: Second Floor East Medication Cart Observation on 11/21/22 at 8:28 a.m. revealed the following: -Resident #2's Lantus (insulin glargine injection) pen with no open date or use by date; -Resident #44's Lantus SoloStar pen with no open date or use by date; -Resident #44 Humalog KwikPen Lispro insulin that was dated opened 10/11/22 (41 days prior). Further observation revealed that the above 3 insulin pens had all been opened and used. Review on 11/21/22 at 8:28 a.m. of Resident #2's Lantus pen revealed manufacturer's instructions to use within 28 days after initial use. Review on 11/21/22 at 8:28 a.m. of Resident #44's Lantus SoloStar pen and Humalog KwikPen revealed that there were stickers covering the manufacturer's instructions which were unreadable. Interview on 11/21/22 at 8:28 a.m. with Staff G (Licensed Practical Nurse (LPN)) confirmed the above. Interview on 11/21/22 at 3:53 p.m. with Staff G confirmed that Lantus pens should be discarded after 28 days of opening. Third Floor Skilled Nursing Medication Cart Observation on 11/21/22 at 8:40 a.m. revealed the following; -Resident #159 Humalog insulin pen with no open date or use by date; -Resident #3 Advair Diskus (Fluticasone Propionate and Salmeterol inhalation powder) with no open date or use by date. Further observation revealed that the above insulin pen and diskus were opened and used. Review on 11/21/22 at 8:40 a.m. of Resident #3's Advair Diskus box revealed manufacturer's instructions to discard 1 month after opening the foil pouch. Interview on 11/21/22 at 8:40 a.m. with Staff H (LPN) confirmed the above. Staff H stated that Resident #3 did not have a physician's order currently for Advair and was unsure why it was in the med cart. Review on 11/22/22 of Resident #3's physician's orders revealed that the Advair had been discontinued on 7/6/22. Interview on 11/21/22 with Staff I (Assistant Director of Nursing) confirmed that the above medications had not been dated when opened and Resident #44's humalog was dated 10/11/22 and was beyond the 28 days after opening. Review on 11/21/22 of the facility's policy titled Storage of Medications dated August 2020 revealed, .Medications . are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier . Expiration Dating (Beyond-use dating) . C. Certain medications or package types, such as . multiple dose injectable vials . once opened, require and expiration date shorter than the manufacturer's expiration date to insure medication purity and potency . c. Drugs dispensed in the manufacturer's original container will carry the manufacturer's expiration date. Once opened, these will be good to use until the manufacturer's expiration date is reached unless the medication is: 1. In a multi-dose vial 3. An item for which the manufacturer has specified a usable life after opening. D when the original seal of a manufacturer's container or vial is initially broken, the container or vial will be dated. 1). The nurse shall place a date opened sticker on the medication and enter the date opened and the new date of expiration . E. The nurse will check the expiration date of each medication before administering it Review on 11/21/22 of the manufacturer's instructions for use of Humalog KwikPen, provided by the facility, revealed .Storing your Pen . In-use Pen . Throw away the Humalog Pen you are using after 28 days, even if it still has insulin left in it . Review on 11/21/22 of the manufacturer's instructions for use of Lantus Solostar prefilled Pen, provided by the facility, revealed, Storage instructions . Once you take your SoloStar out of cool storage . you can use it for up to 28 days . Do not use it after this time .
MINOR (B)

Minor Issue - procedural, no safety impact

Assessment Accuracy (Tag F0641)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #44 Review on 11/21/22 of Resident #44's admission MDS with an Assessment Reference Date (ARD) of 9/19/22 revealed in S...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #44 Review on 11/21/22 of Resident #44's admission MDS with an Assessment Reference Date (ARD) of 9/19/22 revealed in Section H0100, A. Indwelling catheter (including suprapubic catheter and nephrostomy tube) was coded as Yes. Review on 11/21/22 of Resident #44's medical record revealed no documentation that Resident #44 had a catheter. Interview on 11/22/22 at approximately 1:06 p.m. with Staff B confirmed that Resident #44 did not have a catheter and it was marked in error. Based on interview and record review, it was determined that the facility failed to ensure that the resident's Minimum Data Set (MDS) accurately reflected the resident's status for 2 of 22 residents reviewed for MDS in a final sample of 22 residents. (Resident identifiers are #44 and #106). Findings include: Resident #106 Review on 11/22/22 of Resident #106's progress note dated 5/31/22 revealed that Resident #106 was found on the floor on his/her back and was bleeding from his/her head. Resident #106 was sent to the hospital for further evaluation. Had his/her scalp laceration treated with staples and went back to the facility. Review on 11/22/22 of Resident #106's quarterly MDS dated [DATE] revealed that on Section J1900, Number of Falls Since Admission/Entry or Reentry or Prior Assessment, Resident #106 was coded to have falls with no injury. Interview on 11/22/22 at approximately 1:00 p.m. with Staff B (MDS coordinator) confirmed the above findings. Staff B stated that the quarterly MDS dated [DATE] on section J1900 was not coded accurately. Staff B also stated that it should have been coded as fall with injury (not major).
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0645 (Tag F0645)

Minor procedural issue · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to obtain a Preadmission Screening and Resident Review (PASRR), for mental illness (MI) and/or intellectual disability ...

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Based on interview and record review, it was determined that the facility failed to obtain a Preadmission Screening and Resident Review (PASRR), for mental illness (MI) and/or intellectual disability (ID), for 2 of 2 residents reviewed for PASRR in a final survey sample of 22 residents (Resident identifiers are #3 and #16). Findings include: Resident #16 Review on 11/21/22 of Resident #16's medical record revealed an admission date of 9/23/21 and that there was no PASRR found in Resident #16's medical record. Interview on 11/22/22 at approximately 2:44 p.m. with Staff E (Social Worker) confirmed that there was no documented evidence that a PASRR was done for Resident #16. Staff E also confirmed that a PASRR screening for mental illness (MI) and/or intellectual disability (ID) should have been done prior to their admission. Resident #3 Review on 11/21/22 of Resident #3's electronic entry form revealed that Resident #3 entered the facility on 4/19/22 from an acute care hospital. Review on 11/21/22 of Resident #3's PASRR form (completed on 4/15/22) revealed under Section 2 Screening for Mental Illness (MI), Yes and Bipolar were both checked in the affirmative. Further review revealed that Resident #3 was taking 2 antipsychotic medications and had additional interventions in place including At-home supportive services, Housing intervention due to MI, and Legal intervention due to MI. Under the comment section was written that Resident #3 lived at a group home and had a public guardian. Continued review of the PASSAR form, under Section 6 Exemption/Exclusion, Hospital discharge was checked and dated 4/15/22, which indicated that the physician certified that Resident #3 required less than 30 days of nursing facility (NF) services. Under the date read Note: If the NF stay is 30 days or longer, a new PASRR screen and resident review must be performed within 40 calendar days of admission. Review on 11/21/22 of Resident #3's electronic and paper record revealed no additional PASRR form completed. Interview on 11/22/22 at 11:06 a.m. with Staff E confirmed that an additional PASRR form was not in Resident #3's medical record. Interview on 11/22/22 at 2:45 p.m. with Staff E revealed that Staff E contacted the agency who approves the PASRR who confirmed an additional PASRR should have been completed for Resident #3. Review on 11/22/22 of the facility's undated policy titled Pre-admission Screening and Annual Resident Review revealed, .Policy: It is the policy . that every resident with a known or suspected primary or secondary diagnosis of a serious mental illness or development delay will be screened by PASRR to determine appropriateness of admission and for continued stay. PASRR determines whether the person is appropriate for the level of care and if nursing facility care is the least restrictive setting for the resident. Procedure . 1. Ensure that all resident have a completed . form upon admission . 6. Be aware that if the resident's length of stay is suspected to extend past 30 days. The social worker will discuss this with PASRR and to receive approval for continued stay or appropriate discharge plans .10. Document any conversations in the medical record as they pertain to PASRR.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0885 (Tag F0885)

Minor procedural issue · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to inform residents, their representatives, and families of those residing in the facilities, by 5 p.m. the next calend...

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Based on interview and record review, it was determined that the facility failed to inform residents, their representatives, and families of those residing in the facilities, by 5 p.m. the next calendar day, following the occurrence of a single confirmed infection of COVID-19. Findings include: Review on 11/21/22 of the facility's letters to Residents and Family Members/Responsible Parties, provided by the facility, revealed that letters were sent on October 7 and 11, 2022. No additional letters for October or November 2022 were provided. Review on 11/22/22 of the facility's COVID [sic] Tracking Calendar revealed the following; -On 10/14/22 Staff J (title identified omitted) tested positive for COVID-19. -On 10/17/22 Staff K (title identified omitted) tested positive for COVID-19. Review on 11/22/22 of the facility's COVID-19 Case Report Form revealed that Staff L (title identified omitted) tested positive on 11/2/22. Interview on 11/22/22 at 3:54 p.m. with Staff A (Administrator) confirmed no letters had been sent for the above positive cases.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
Concerns
  • • 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
  • • $46,118 in fines. Higher than 94% of New Hampshire facilities, suggesting repeated compliance issues.
  • • 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
Bottom line: Mixed indicators with Trust Score of 65/100. Visit in person and ask pointed questions.

About This Facility

What is Presidential Oaks's CMS Rating?

CMS assigns PRESIDENTIAL OAKS an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Presidential Oaks Staffed?

CMS rates PRESIDENTIAL OAKS's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the New Hampshire average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 78%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Presidential Oaks?

State health inspectors documented 16 deficiencies at PRESIDENTIAL OAKS during 2022 to 2024. These included: 10 with potential for harm and 6 minor or isolated issues.

Who Owns and Operates Presidential Oaks?

PRESIDENTIAL OAKS is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 85 certified beds and approximately 69 residents (about 81% occupancy), it is a smaller facility located in CONCORD, New Hampshire.

How Does Presidential Oaks Compare to Other New Hampshire Nursing Homes?

Compared to the 100 nursing homes in New Hampshire, PRESIDENTIAL OAKS's overall rating (4 stars) is above the state average of 3.0, staff turnover (56%) is significantly higher than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Presidential Oaks?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.

Is Presidential Oaks Safe?

Based on CMS inspection data, PRESIDENTIAL OAKS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Presidential Oaks Stick Around?

Staff turnover at PRESIDENTIAL OAKS is high. At 56%, the facility is 10 percentage points above the New Hampshire average of 46%. Registered Nurse turnover is particularly concerning at 78%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Presidential Oaks Ever Fined?

PRESIDENTIAL OAKS has been fined $46,118 across 1 penalty action. The New Hampshire average is $33,540. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Presidential Oaks on Any Federal Watch List?

PRESIDENTIAL OAKS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.