EXETER CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Exeter Center has a Trust Grade of C+, which means it is slightly above average in quality and care. It ranks #34 out of 73 nursing homes in New Hampshire, placing it in the top half of facilities in the state, and #7 out of 12 in Rockingham County, indicating that only a few local options are better. The facility is improving, with reported issues decreasing from 5 in 2024 to 3 in 2025. Staffing is a strength here, with a rating of 3 out of 5 stars and a turnover rate of 46%, which is below the state average of 50%, suggesting that staff members tend to stay longer and are familiar with the residents. However, recent fines totaling $28,912 are concerning, as they are higher than 87% of other facilities in New Hampshire, indicating possible compliance issues. Specific incidents noted by inspectors include a serious failure to follow a resident's bowel management protocol, resulting in hospitalization, and a lack of sufficient staffing to meet residents' needs on multiple shifts. Additionally, there was a concern regarding improperly labeled injectable medications, which poses potential health risks. While Exeter Center has some strengths in staffing and overall care, these significant issues highlight areas in need of improvement.
- Trust Score
- C+
- In New Hampshire
- #34/73
- Safety Record
- Moderate
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 46% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $28,912 in fines. Lower than most New Hampshire facilities. Relatively clean record.
- Skilled Nurses ✓ Good
- Each resident gets 47 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 12 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
Near New Hampshire average (3.0)
Meets federal standards, typical of most facilities
Near New Hampshire avg (46%)
Higher turnover may affect care consistency
Below median ($33,413)
Moderate penalties - review what triggered them
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 12 deficiencies on record
Apr 2025
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to ensure that open injectable medications were labeled in accordance with the manufacturer's instruction...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview and policy review, it was determined that the facility failed to ensure that food is stored in accordance with professional standards for food service safety for 1 out ...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #54
Review on 4/22/25 of Resident #54's Hospital Discharge summary, dated [DATE], revealed that Resident #54 had a Stag...
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May 2024
2 deficiencies
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Quality of Care
(Tag F0684)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that residents received treatment and...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to provide sufficient staff to meet residents' ...
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Apr 2024
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that the facility failed to prepare food in accordance with professional standards for food service safety and failed to ensure that staff were we...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0658
(Tag F0658)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, it was determined that the facility failed to follow physician orders for 1 ...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Medical Records
(Tag F0842)
Minor procedural issue · This affected multiple residents
Based on record review and interview, it was determined that the facility failed to ensure medical records were accurate for 1 out of 2 residents reviewed for pressure ulcers in a final sample of 16 r...
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Mar 2023
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to follow physicians' orders for ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure proper storage of expir...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that a resident received an influenza vaccine after obtaining a consent to administer the influenza vaccine f...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0919
(Tag F0919)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that the call light sys...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • 12 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
- • $28,912 in fines. Higher than 94% of New Hampshire facilities, suggesting repeated compliance issues.
About This Facility
What is Exeter Center's CMS Rating?
CMS assigns EXETER CENTER an overall rating of 3 out of 5 stars, which is considered average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Exeter Center Staffed?
CMS rates EXETER CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 46%, compared to the New Hampshire average of 46%.
What Have Inspectors Found at Exeter Center?
State health inspectors documented 12 deficiencies at EXETER CENTER during 2023 to 2025. These included: 1 that caused actual resident harm, 8 with potential for harm, and 3 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Exeter Center?
EXETER CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 81 certified beds and approximately 61 residents (about 75% occupancy), it is a smaller facility located in EXETER, New Hampshire.
How Does Exeter Center Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, EXETER CENTER's overall rating (3 stars) is below the state average of 3.0, staff turnover (46%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Exeter Center?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Exeter Center Safe?
Based on CMS inspection data, EXETER CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Exeter Center Stick Around?
EXETER CENTER has a staff turnover rate of 46%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Exeter Center Ever Fined?
EXETER CENTER has been fined $28,912 across 1 penalty action. This is below the New Hampshire average of $33,368. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Exeter Center on Any Federal Watch List?
EXETER CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.