RIVERWOODS AT EXETER

6 WHITE OAK DRIVE, EXETER, NH 03833 (603) 772-4700
Non profit - Corporation 23 Beds Independent Data: November 2025
Trust Grade
70/100
#44 of 73 in NH
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Riverwoods at Exeter has a Trust Grade of B, indicating it is a good choice overall, though there are some concerns. It ranks #44 out of 73 nursing homes in New Hampshire, placing it in the bottom half of facilities in the state, and #9 out of 12 in Rockingham County, meaning only a few local homes are rated higher. Unfortunately, the facility is experiencing a worsening trend, with issues increasing from 1 in 2024 to 2 in 2025. Staffing is a significant weakness, rated at 1 out of 5 stars, though the turnover rate is exceptionally low at 0%, which is far better than the state average. On the positive side, the facility has no fines on record, and it has more RN coverage than 83% of other facilities, which is essential for catching potential problems. However, there were concerning incidents, such as failing to document irregularities found during medication reviews for multiple residents and not following proper protocols for antibiotic use. Additionally, the kitchen was found to have equipment that was not properly cleaned, raising potential health risks. Overall, while there are some strengths, particularly in staffing stability and RN coverage, the facility must address several significant issues to improve care quality.

Trust Score
B
70/100
In New Hampshire
#44/73
Bottom 40%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
1 → 2 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Hampshire facilities.
Skilled Nurses
✓ Good
Each resident gets 66 minutes of Registered Nurse (RN) attention daily — more than 97% of New Hampshire nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
○ Average
10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★☆☆
3.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 1 issues
2025: 2 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

3-Star Overall Rating

Near New Hampshire average (3.0)

Meets federal standards, typical of most facilities

The Ugly 10 deficiencies on record

Mar 2025 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation and interview, it was determined that the facility failed to ensure that equipment used to prepare food was properly cleaned in the main kitchen. Findings include: Observation o...

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Based on observation and interview, it was determined that the facility failed to ensure that equipment used to prepare food was properly cleaned in the main kitchen. Findings include: Observation on 3/5/25 at approximately 8:20 a.m. in the kitchen revealed a mixer that had dried white and grey particle splatters throughout the machine. Interview on 3/5/25 at approximately 8:45 a.m. with Staff D (Kitchen Manager) confirmed that there were dried white and grey food particles throughout the mixer. He/she was unaware when it was last used. Interview on 3/5/25 at approximately 8:45 a.m. with Staff A (Dietary Aide) revealed the mixer was not used that morning. Interview on 3/5/25 at approximately 11:45 a.m. with Staff B (Director of Culinary Operations) revealed that mixer was used the night before to make mashed potatoes. Review on 3/6/25 of the facility policy titled, HACCP-Based Standard Operating Procedures, 5C: Cleaning & Sanitizing Food Contact Surfaces revealed: Cleaning is defined as physically removing visible food or soil from surfaces with the aid of a detergent, water, and some muscle power. If State or local requirements are used, wash, rinse, and sanitize food contact surfaces of sinks, tables, equipment, utensils, thermometers, carts, and equipment: before each use, between uses when preparing different types of raw animal foods, such as eggs, fish, meat, and poultry, and anytime contamination occurs or is suspected .
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Data (Tag F0851)

Minor procedural issue · This affected most or all residents

Based on record review, it was determined that the facility failed to submit complete and accurate data for Payroll Based Journal for Fiscal Year Quarter 4 (July 1, 2024 - September 30, 2024). Finding...

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Based on record review, it was determined that the facility failed to submit complete and accurate data for Payroll Based Journal for Fiscal Year Quarter 4 (July 1, 2024 - September 30, 2024). Findings include: Review on 3/5/25 of the Payroll Based Journal (PBJ) Staffing Data [NAME] Report for Fiscal Year 2024, Quarter 4, revealed that the facility failed to report Registered Nurse hours for 8 consecutive hours in a 24 hour period on the following dates: 7/20/24, 8/17/24, 9/22/24, 9/28/24, and 9/29/24. The facility also failed to report 24 hour a day licensed nursing coverage for the following dates: 7/7/24, 7/14/24, 7/20/24, 8/3/24, 8/18/24, 8/25/24, 9/8/24, and 9/28/24. Review on 3/6/25 of the facility's time punches revealed that there was licensed RN nursing coverage for more than 8 consecutive hours in a 24 hour period for 7/20/24, 8/17/24, 9/22/24, 9/28/24, and 9/29/24. Further review of the facility's time punches revealed that there was 24 hour a day licensed nursing coverage on 7/7/24, 7/14/24, 7/20/24, 8/3/24, 8/18/24, 8/25/24, 9/8/24, and 9/28/24. Review on 3/6/25 of Centers for Medicare & Medicaid Services (CMS) Electronic Staffing Data Submission Payroll-Based Journal Long-Term Care Facility Policy Manual, Version 2.6, effective date June 2022, revealed: .Accuracy: Staffing information is required to be an accurate and complete submission of a facility's staffing records. Facilities should run the staffing reports that are available in CASPER to verify the accuracy and completeness of their final submission prior to the submission deadline .
Mar 2024 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview, and policy review, it was determined that the facility failed to store food in accordance with professional standards. Findings include: Observation on 3/27/24 at 9:0...

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Based on observation, interview, and policy review, it was determined that the facility failed to store food in accordance with professional standards. Findings include: Observation on 3/27/24 at 9:00 a.m. of the kitchen's walk-in refrigerator with Staff B (Culinary Manager) and Staff C (Assistant Dietary Manager) revealed the following: A facility container labeled marinara sauce with an open date of 3/18/24 without a use-by date Vegetable pot pie with an open date of 3/19/24 without a use-by date A clear plastic facility container with onions that were soft and sitting in water with a date of 3/16/24 without a use-by date One package of sauerkraut with an open date of 2/19/24 without a use-by date One large plastic container of poppyseed dressing with a manufacturer's use by date of 2/1/23 One large plastic facility container, with the lid open, with cooked pasta and the pasta was hard around the edges and dried with no dates Three sheet pans with potato pancakes uncovered and exposed to the air with no dates Five 8 ounce cartons of milk with a manufacturer's expiration date on the cartons dated 3/22/24 One clear facility container with thick yellow liquid with no identifier and no dates 11 quarts of milk with a manufacturer's expiration date of 3/24/24 Three sheet pans with cut up mushrooms uncovered and exposed to the air with no dates One large eggplant with a large area that was soft and leaking fluid. Interview on 3/27/24 at 9:15 a.m. with Staff B confirmed the above findings and stated that all items should be covered, dated when opened, and should be discarded within 5 days of the open date. Interview on 3/27/24 at 9:20 a.m. with Staff C confirmed the above findings in the walk-in refrigerator. Review on 3/27/24 of the facility's policy titled Dining Service Food Storage (policy not dated) revealed: .Proper storage of food assures that there will be minimal contamination of the food from any sources and that the natural growth of microorganisms in food will not result in food-borne illness. Therefore, measures to prevent the contamination of food must consider the environment in which food is stored and the potential for contamination under these conditions .Food Storage #1 B. Sanitation in storage area: .G. Routinely inspect the area for cleanliness. H. Check for bulging or broken containers, spilled, spoiled, or infected food. Remove immediately, and thoroughly clean the area to prevent contamination to other food .#7 All items should be sealed and labeled Review on 4/5/24 of the 2022 Food Code U.S. Food and Drug Administration, retrieved from https://www.fda.gov/food/FDA-food-code/food-code-2022, revealed the following: .Annex 3, Public Health Reasons/Administrative Guidelines . Chapter 3 Food .3-305.11 Food Storage .FOOD shall be protected from contamination by storing the FOOD: (1) In a clean, dry location; (2) Where it is not exposed to splash, dust, or other contamination .On-premises preparation .(D) A date marking system that meets the criteria stated in (A) and (B) of this section may include: (1) Using a method approved by the regulatory authority for refrigerated, ready-to-eat time/temperature control for safety food that is frequently rewrapped, such as lunchmeat or a roast, or for which date marking is impractical, such as soft serve mix or milk in a dispensing machine; (2) Marking the date or day of preparation, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded .(3) Marking the date or day the original container is opened in a food establishment, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded .; or (4) Using calendar dates, days of the week, color-coded marks, or other effective marking methods .
Feb 2023 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on record review and interview, it was determined that the facility failed to develop a comprehensive care plan for 1 of 1 resident reviewed for accidents and 1 of 1 resident reviewed for antico...

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Based on record review and interview, it was determined that the facility failed to develop a comprehensive care plan for 1 of 1 resident reviewed for accidents and 1 of 1 resident reviewed for anticoagulant medication side effects in a final sample of 12 residents (Resident identifiers are #3 and #14). Findings include: Resident #3 Review on 2/24/23 of Resident #3's medical record revealed an initial admission date of 7/27/19 and diagnoses including: unsteadiness on feet, hemiplegia/hemiparesis following cerebral infarction affecting left aide, and history of falling. Resident #3's 10/25/22 Fall Evaluation score was 11 - At Risk for falls. Review on 2/24/23 of Resident #3's medical record further revealed a fall on 1/5/23 after bumping into furniture resulting in a left superior pubic ramus (pelvic) fracture. Review on 2/24/23 of Resident #3's care plan revealed no fall prevention focal area or interventions dated prior to the fall on 1/5/23. Interview on 2/24/23 at approximately 2:40 p.m. with Staff C (Assistant Director of Nursing) confirmed the finding. Review on 2/24/23 of the facility policy titled, Care Plans, Comprehensive Person-Centered, revised December 2016, revealed: 8. The comprehensive, person-centered care plan will: a. Include measurable objectives and timeframe's; b. Describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychological well-being; Resident # 14 Review on 2/24/23 of Resident #14's current physician orders revealed an order for Eliquis (anticoagulant) 2.5 milligrams twice a day, with a start date of 7/12/22. Review on 2/24/23 of Resident #14's current care plan revealed that there interventions identifying that they were taking an anticoagulant or at risk for increased bruising and bleeding. Interview on 2/24/23 at approximately 2:40 p.m. with Staff C (Assistant Director of Nursing) confirmed the finding.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to ensure that as needed (PRN) orders for psychotropic drugs are limited to duration identified by provider for 1 of 5 ...

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Based on interview and record review, it was determined that the facility failed to ensure that as needed (PRN) orders for psychotropic drugs are limited to duration identified by provider for 1 of 5 residents reviewed for unnecessary medication in a final sample of 12 residents (Resident identifier is #4). Findings include: Review on 2/24/23 of Resident #4's February 2023 Medication Administration Record (MAR) revealed the following active PRN lorazepam orders: Lorazepam 0.5 milligrams (mg) every 6 hours as needed for increased anxiety, with a start date of 1/13/23 and no identified duration or end date Lorazepam 0.5 mg every 6 hours as needed for increased anxiety .order expires in 2 months, with a start date of 12/20/22 and no stop date. Interview on 2/24/23 at approximately 12:00 p.m. with Staff C (Assistant Director of Nursing) confirmed the above information. Review on 2/24/23 of facility policy Psychotropic Medication Use, revised July 2022, revealed .PRN orders for psychotropic medications are limited to 14 days .For psychotropic medications that are NOT antipsychotics: if the prescriber or attending physician believes it is appropriate to extent the PRN order beyond 14 days, he or she will document the rationale for extending the use and include the duration of the PRN order .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview, and policy review, it was determined that the facility failed to ensure food was properly dated, labeled, and stored for food safety to prevent foodborne illness in th...

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Based on observation, interview, and policy review, it was determined that the facility failed to ensure food was properly dated, labeled, and stored for food safety to prevent foodborne illness in the walk in refrigerator in 1 out of 2 kitchens (Main Kitchen and Skilled Kitchen) observed. Findings include: Observation on 2/22/23 at approximately 10:00 a.m. of the walk-in refrigerator with Staff B (Culinary Staff) revealed: - One (1) container of cooked asparagus with no label or use by date; - One (1) container of diced tomatoes with no label or use by date; - One (1) container of shredded cheese with no label or use by date. - Nine (9) wilted lemons with visible dark spots in a box not labeled or a received date - Four (4) wilted limes with visible dark spots in a box not labeled or a received date. Interview on 2/22/23 at approximately 10:00 with Staff B confirmed that the above food items were not labeled and dated. Staff B stated the lemons and limes should have been discarded. Review on 2/24/23 of the facility's policy titled, Food Receiving and Storage, revised July 2014, revealed Policy Interpretation and Implementation: 8. All foods stored in the refrigerator or freezer will be covered, labeled, and dated [use by date]. Review on 2/24/22 of the facility's policy titled, Refrigerators and Freezers, revised December 2014, revealed Policy Interpretation and Implementation: 5. All food should be appropriately dated to ensure proper rotation by expiration dates. Received dates [date of delivery] will be marked on cases . Use by dates will be completed with expiration dates on all prepared food in refrigerators .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0882 (Tag F0882)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to employ, at least on a part time basis, an Infection Preventionist that completed specialized training in infection p...

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Based on interview and record review, it was determined that the facility failed to employ, at least on a part time basis, an Infection Preventionist that completed specialized training in infection prevention and control. Findings include: Interview on 2/22/23 at 9:12 a.m. during entrance conference with Staff A (Interim Director of Nursing (DON)) revealed that the facility did not have an Infection Preventionist (IP) and that he/she had been acting as the IP for the facility while being the full time DON. Staff A confirmed that he/she had successful completion of infection control and prevention in 2019. Staff A stated that they delegate portions of the Infection Preventionist role out to others, specifically antibiotic tracking, COVID vaccination tracking of staff and residents, and update letters for COVID positives in facility. Review on 2/22/23 of the facility's form 672 Resident Census and Conditions of Residents revealed that the facility census was 21. Cross Reference F881: Antibiotic Stewardship Program and F885: Reporting- Residents, representatives & families.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to ensure that the irregularities identified by the pharmacist during the monthly review were documented in the residen...

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Based on interview and record review, it was determined that the facility failed to ensure that the irregularities identified by the pharmacist during the monthly review were documented in the residents medical record for 3 out of 5 residents reviewed for unnecessary medications (Resident Identifiers are #4, #6, and #9). Findings include: Resident #9: Review on 2/24/23 of Resident #9's medical record revealed a progress note dated 12/27/22 documenting that a medication regimen review was performed with one new irregularity found. Further review revealed no pharmacy consultation report to identify the irregularities from 12/27/22. Interview on 2/23/23 at approximately 2:00 p.m. with Staff A (Interim Director of Nursing) revealed the facility did not have the December 2022 pharmacy consultation report and could not identify what irregularity were being referred to the 12/27/22 visit. Resident #6 Review on 2/24/23 of Resident #6's medical record revealed a monthly drug regimen review from the pharmacy had irregularities noted on 11/26/22. Further review of Resident #6's medical record revealed no pharmacy consultation report to identify the irregularities from November 2022. Interview on 2/24/23 at approximately 1:00 p.m. with Staff A (Interim Director of Nursing) confirmed that the pharmacy consultation was not reviewed and signed by the provider. Resident # 4 Review on 2/23/23 of Resident #4's progress notes revealed the following monthly drug regimen reviews from the pharmacy had irregularities noted: 2/9/23, 1/26/23 and 12/27/22. Further review of Resident #4's medical record revealed no pharmacy consultation report to identify the irregularities from December 2022 or January 2023. Interview on 2/23/23 at approximately 1:30 p.m. with Staff A (Interim Director of Nursing) confirmed the facility had not received December 2022 or January 2023 pharmacy consultation reports as of yet. Review on 2/24/23 of facility assessment titled Medication Regimen Reviews, revised on May 2019, revealed . 8. Within 24 hours of the MRR [Medication Regimen Review], the Consultant Pharmacist provides a written report to the attending physician for each resident identified as having a non-life threatening medication irregularity
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to follow antibiotic use protocols related to tracking of antibiotics prescribed and the appropriate use of antibiotics...

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Based on interview and record review, it was determined that the facility failed to follow antibiotic use protocols related to tracking of antibiotics prescribed and the appropriate use of antibiotics for 3 out of 3 months reviewed for antibiotic use (Resident identifiers are #5, #11, #12, #21). Findings include: Review on 2/24/23 of the facility infection surveillance line list for December 2022 through February 2023 revealed the following: - December 2022 - no entries for antibiotic use; - January 2023 - Resident #5 was treated for a urinary tract infection with antibiotics from 1/4/23 through 1/11/23, McGeers Criteria was not met as urgency and pain were only symptoms and the urinalysis obtained was negative with no culture and sensitivity completed; - February 2023 - no entries for antibiotic use. Review on 2/24/23 of facility generated report of all antibiotics ordered from December 2022 through February 2023 revealed: December 2022 - Resident #21 prescribed Cephalexin 500 milligrams (mg) for cellulitis start date of 12/22/22 December 2022 - Resident #21 prescribed Cefpodoxine Proxetil tablet 200 mg for cellulitis on 12/28/22; January 2023 - Resident #11 prescribed Amoxicillin-Pot Clavulante oral tablet 875-125 mg for cellulitis on 1/18/23; February 2023 -Resident #12 prescribed Ciprofloxacin HCL [hydrochloride] oral tablet 500 mg for hematuria on 2/8/23. Interview on 2/24/23 at approximately 11:00 a.m. with Staff A (Interim Director of Nursing) confirmed the monthly antibiotic tracking was incomplete and that the facility could not confirm if antibiotics were prescribed appropriately following the criteria approved by the facility antibiotic stewardship program. Review on 2/24/23 of the facility's policy titled Antibiotic Stewardship - Review and Surveillance of Antibiotic Use and Outcomes, revised on December 2016, revealed: Antibiotic usage and outcome data will be collected and documented using a facility-approved antibiotic surveillance tracking form. The data will be used to guide decisions for improvement of individual resident antibiotic prescribing practices and facility-wide antibiotic stewardship 4. All resident antibiotic regimens will be documented on the facility-approved antibiotic surveillance tracking form. The information will include: a. Resident name and medical number; b. Unit and room number; c. Date symptoms appeared; d. Name of antibiotic; e. Start date of antibiotic; f. Pathogen identified; g. Site of infection; h. Date of culture; i. Stop date; j. Total days of therapy; k. Outcome; and l. Adverse events. Review on 2/24/23 of the facility policy titled Antibiotic Stewardship- Orders for Antibiotics revised December 2016, revealed .1. Prior to calling a physician/prescriber to communicate a suspected infection, the nurse will obtain and have the following information available: a. Clinical signs and symptoms of suspected infection (based on approved definitions of infection) .3. Appropriate indications for use of antibiotics include: a. Criteria met for clinical definition of active infection or suspected sepsis; and b. Pathogen susceptibility, based on culture and sensitivity, to antimicrobial (or therapy begun while culture is pending) .7. When a culture and sensitivity (C&S) is ordered, it will be completed , and: a. Lab results and the current clinical situation will be communicated to the prescriber as soon as available to determine if antibiotic therapy should be started, continued, modified, or discontinued .
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0885 (Tag F0885)

Minor procedural issue · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to notify resident representatives and families of those residents in the facility by 5 p.m. the next calendar day foll...

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Based on interview and record review, it was determined that the facility failed to notify resident representatives and families of those residents in the facility by 5 p.m. the next calendar day following the occurrence of a single confirmed COVID-19 infection for 4 of 5 days reviewed in February 2023. Findings include: Review on 2/22/23 at approximately 12:00 p.m. of facility line list of COVID-19 positives for staff and residents revealed the facility had positive cases of COVID-19: 2/15/23 1 staff member; 2/18/23 2 residents; 2/20/23 2 staff; 2/21/23 3 residents; 2/22/23 1 staff. Review on 2/23/23 at approximately 9:00 a.m. of the facillity's COVID updates for February 2023 revealed that the following COVID-19 updates had been sent: 2/20/23 at 11:36 a.m. Over the weekend, we had two [facility name omitted] residents test positive for COVID .; 2/22/23 at 12:25 p.m.Yesterday, we had three additional residents test positive on the skilled unit . Interview on 2/23/23 at approximately 9:00 a.m. with Staff A (Interim Director of Nursing) confirmed the above information. Review on 2/23/23 of facility policy titled Coronavirus Disease (COVID-19)- Reporting Facility Data to Residents and Families, initiated May 2020, revealed .1. Residents and their representatives and families are notified when there is a single confirmed case of COVID-19, or three or more residents or staff with new onset of respiratory symptoms that occur within 72 hours of each other. 2. Notices of the above information are provided to residents, representatives and families no later than 5 p.m. of the calendar day following the occurrence(s) .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Hampshire facilities.
Concerns
  • • No major red flags. Standard due diligence and a personal visit recommended.
Bottom line: Mixed indicators with Trust Score of 70/100. Visit in person and ask pointed questions.

About This Facility

What is Riverwoods At Exeter's CMS Rating?

CMS assigns RIVERWOODS AT EXETER an overall rating of 3 out of 5 stars, which is considered average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Riverwoods At Exeter Staffed?

CMS rates RIVERWOODS AT EXETER's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes.

What Have Inspectors Found at Riverwoods At Exeter?

State health inspectors documented 10 deficiencies at RIVERWOODS AT EXETER during 2023 to 2025. These included: 8 with potential for harm and 2 minor or isolated issues.

Who Owns and Operates Riverwoods At Exeter?

RIVERWOODS AT EXETER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 23 certified beds and approximately 15 residents (about 65% occupancy), it is a smaller facility located in EXETER, New Hampshire.

How Does Riverwoods At Exeter Compare to Other New Hampshire Nursing Homes?

Compared to the 100 nursing homes in New Hampshire, RIVERWOODS AT EXETER's overall rating (3 stars) is below the state average of 3.0 and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Riverwoods At Exeter?

Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.

Is Riverwoods At Exeter Safe?

Based on CMS inspection data, RIVERWOODS AT EXETER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Riverwoods At Exeter Stick Around?

RIVERWOODS AT EXETER has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Riverwoods At Exeter Ever Fined?

RIVERWOODS AT EXETER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Riverwoods At Exeter on Any Federal Watch List?

RIVERWOODS AT EXETER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.