RIVERWOODS AT EXETER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Riverwoods at Exeter has a Trust Grade of B, indicating it is a good choice overall, though there are some concerns. It ranks #44 out of 73 nursing homes in New Hampshire, placing it in the bottom half of facilities in the state, and #9 out of 12 in Rockingham County, meaning only a few local homes are rated higher. Unfortunately, the facility is experiencing a worsening trend, with issues increasing from 1 in 2024 to 2 in 2025. Staffing is a significant weakness, rated at 1 out of 5 stars, though the turnover rate is exceptionally low at 0%, which is far better than the state average. On the positive side, the facility has no fines on record, and it has more RN coverage than 83% of other facilities, which is essential for catching potential problems. However, there were concerning incidents, such as failing to document irregularities found during medication reviews for multiple residents and not following proper protocols for antibiotic use. Additionally, the kitchen was found to have equipment that was not properly cleaned, raising potential health risks. Overall, while there are some strengths, particularly in staffing stability and RN coverage, the facility must address several significant issues to improve care quality.
- Trust Score
- B
- In New Hampshire
- #44/73
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- Turnover data not reported for this facility.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 66 minutes of Registered Nurse (RN) attention daily — more than 97% of New Hampshire nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ○ Average
- 10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Near New Hampshire average (3.0)
Meets federal standards, typical of most facilities
The Ugly 10 deficiencies on record
Mar 2025
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that the facility failed to ensure that equipment used to prepare food was properly cleaned in the main kitchen.
Findings include:
Observation o...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Data
(Tag F0851)
Minor procedural issue · This affected most or all residents
Based on record review, it was determined that the facility failed to submit complete and accurate data for Payroll Based Journal for Fiscal Year Quarter 4 (July 1, 2024 - September 30, 2024).
Finding...
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Mar 2024
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview, and policy review, it was determined that the facility failed to store food in accordance with professional standards.
Findings include:
Observation on 3/27/24 at 9:0...
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Feb 2023
7 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on record review and interview, it was determined that the facility failed to develop a comprehensive care plan for 1 of 1 resident reviewed for accidents and 1 of 1 resident reviewed for antico...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that as needed (PRN) orders for psychotropic drugs are limited to duration identified by provider for 1 of 5 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview, and policy review, it was determined that the facility failed to ensure food was properly dated, labeled, and stored for food safety to prevent foodborne illness in th...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0882
(Tag F0882)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to employ, at least on a part time basis, an Infection Preventionist that completed specialized training in infection p...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to ensure that the irregularities identified by the pharmacist during the monthly review were documented in the residen...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Antibiotic Stewardship
(Tag F0881)
Could have caused harm · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to follow antibiotic use protocols related to tracking of antibiotics prescribed and the appropriate use of antibiotics...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0885
(Tag F0885)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to notify resident representatives and families of those residents in the facility by 5 p.m. the next calendar day foll...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • No major red flags. Standard due diligence and a personal visit recommended.
About This Facility
What is Riverwoods At Exeter's CMS Rating?
CMS assigns RIVERWOODS AT EXETER an overall rating of 3 out of 5 stars, which is considered average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Riverwoods At Exeter Staffed?
CMS rates RIVERWOODS AT EXETER's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes.
What Have Inspectors Found at Riverwoods At Exeter?
State health inspectors documented 10 deficiencies at RIVERWOODS AT EXETER during 2023 to 2025. These included: 8 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates Riverwoods At Exeter?
RIVERWOODS AT EXETER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 23 certified beds and approximately 15 residents (about 65% occupancy), it is a smaller facility located in EXETER, New Hampshire.
How Does Riverwoods At Exeter Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, RIVERWOODS AT EXETER's overall rating (3 stars) is below the state average of 3.0 and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Riverwoods At Exeter?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is Riverwoods At Exeter Safe?
Based on CMS inspection data, RIVERWOODS AT EXETER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Riverwoods At Exeter Stick Around?
RIVERWOODS AT EXETER has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.
Was Riverwoods At Exeter Ever Fined?
RIVERWOODS AT EXETER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Riverwoods At Exeter on Any Federal Watch List?
RIVERWOODS AT EXETER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.