GLENCLIFF HOME FOR THE ELDERLY
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Glencliff Home for the Elderly has a Trust Grade of C+, which means it is considered decent and slightly above average among nursing homes. It ranks #35 out of 73 facilities in New Hampshire, placing it in the top half, and is the best option in Grafton County among five facilities. However, the facility's trend is worsening, as the number of issues identified increased from 4 in 2023 to 6 in 2024. On a positive note, staffing is a major strength, with a 5-star rating and a low turnover rate of 20%, which is significantly better than the state average of 50%. Notably, there were no fines recorded, which is reassuring, and there is more RN coverage than 82% of similar facilities, ensuring better oversight of resident care. However, there are concerns regarding a lack of a water management program, which could potentially expose residents to health risks, and staff were found unaware of this critical program.
- Trust Score
- C+
- In New Hampshire
- #35/73
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ✓ Good
- 20% annual turnover. Excellent stability, 28 points below New Hampshire's 48% average. Staff who stay learn residents' needs.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 66 minutes of Registered Nurse (RN) attention daily — more than 97% of New Hampshire nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ⚠ Watch
- 32 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
Low Staff Turnover (20%) · Staff stability means consistent care
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover is low (20%)
28 points below New Hampshire average of 48%
Facility shows strength in staffing levels, staff retention, fire safety.
The Bad
Near New Hampshire average (3.0)
Meets federal standards, typical of most facilities
The Ugly 32 deficiencies on record
Nov 2024
6 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0678
(Tag F0678)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to follow the manufacturer's specifications regarding the administration of eye drops for 2 of 2 eye drop...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0678
(Tag F0678)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure Cardiopulmonary Resuscitation (CPR) p...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
No description available.
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Based on interviews, it was determined that the facility failed to develop a water management program to minimize the risk of Legionella that had the potential to effect the facility census of 67 resi...
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Oct 2023
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to establish a monitoring protocol for adverse consequences for residents who use antipsychotic medications for 1 of 4 ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
No description available.
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and policy review, it was determined that the facility failed to store and prepare food in accordance with professional standards for food service safety in 1 of 1 kit...
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Dec 2022
6 deficiencies
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected multiple residents
No description available.
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected multiple residents
No description available.
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that alleged violation involving abus...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to ensure that all alleged violations of abuse, neglect, exploitation or mistreatment were thoroughly investigation for...
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MINOR
(C)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Minor Issue - procedural, no safety impact
Abuse Prevention Policies
(Tag F0607)
Minor procedural issue · This affected most or all residents
No description available.
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MINOR
(C)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Minor Issue - procedural, no safety impact
Abuse Prevention Policies
(Tag F0607)
Minor procedural issue · This affected most or all residents
Based on interview and record review, it was determined that the facility failed to develop and implement policies consistent with regulations for 3 of 4 allegation of abuse reviewed (Resident identif...
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Oct 2022
16 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that the physician was consulted immediately for the need to alter treatment for 1 of 3 residents reviewed fo...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to ensure that facility-sponsored group and individualized activities were provided to support the reside...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that a resident with pressure ulcers had documentation of weekly assessments that contained measurements and ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that a resident had adequate supervision and interventions to prevent falls for 1 of 4 residents reviewed for...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and policy review, it was determined that the facility failed to disposed of expired medications after the expiration date for 1 of 2 medication rooms observed and the...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to prepare thickened liquids according to manufacturer's instructions for 1 of 3 residents reviewed for t...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Observation on 10/11/22 at approximately 9:35 a.m. during a medication administration on the Gold Unit with Staff B (Registered Nurse) revealed Staff B dispensed Resident #33's medications in their un...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected multiple residents
No description available.
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected multiple residents
Resident #55
Review on 10/13/22 of Resident #55's medical record revealed no documentation of a drug regimen review completed by a licensed pharmacist for June 2022 and July 2022.
Resident # 217
Revie...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • 20% annual turnover. Excellent stability, 28 points below New Hampshire's 48% average. Staff who stay learn residents' needs.
- • 32 deficiencies on record. Higher than average. Multiple issues found across inspections.
About This Facility
What is Glencliff Home For The Elderly's CMS Rating?
CMS assigns GLENCLIFF HOME FOR THE ELDERLY an overall rating of 3 out of 5 stars, which is considered average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Glencliff Home For The Elderly Staffed?
CMS rates GLENCLIFF HOME FOR THE ELDERLY's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 20%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Glencliff Home For The Elderly?
State health inspectors documented 32 deficiencies at GLENCLIFF HOME FOR THE ELDERLY during 2022 to 2024. These included: 30 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates Glencliff Home For The Elderly?
GLENCLIFF HOME FOR THE ELDERLY is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 130 certified beds and approximately 66 residents (about 51% occupancy), it is a mid-sized facility located in GLENCLIFF, New Hampshire.
How Does Glencliff Home For The Elderly Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, GLENCLIFF HOME FOR THE ELDERLY's overall rating (3 stars) is below the state average of 3.0, staff turnover (20%) is significantly lower than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.
What Should Families Ask When Visiting Glencliff Home For The Elderly?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Glencliff Home For The Elderly Safe?
Based on CMS inspection data, GLENCLIFF HOME FOR THE ELDERLY has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Glencliff Home For The Elderly Stick Around?
Staff at GLENCLIFF HOME FOR THE ELDERLY tend to stick around. With a turnover rate of 20%, the facility is 25 percentage points below the New Hampshire average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 21%, meaning experienced RNs are available to handle complex medical needs.
Was Glencliff Home For The Elderly Ever Fined?
GLENCLIFF HOME FOR THE ELDERLY has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Glencliff Home For The Elderly on Any Federal Watch List?
GLENCLIFF HOME FOR THE ELDERLY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.