GRAFTON COUNTY NURSING HOME

3855 DARTMOUTH COLLEGE HIGHWAY, NORTH HAVERHILL, NH 03774 (603) 787-6971
Government - County 135 Beds Independent Data: November 2025
Trust Grade
65/100
#37 of 73 in NH
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Grafton County Nursing Home has a Trust Grade of C+, which means it is considered decent and slightly above average among nursing homes. It ranks #37 out of 73 facilities in New Hampshire, placing it in the bottom half, but it is #2 out of 5 in Grafton County, indicating it is one of the better options locally. Unfortunately, the facility is worsening, with reported issues increasing from 6 in 2024 to 8 in 2025. Staffing is a strength, receiving a top rating of 5 out of 5 stars and a turnover rate of 32%, which is well below the state average of 50%; this suggests that staff tend to stay long enough to build relationships with residents. There are no fines on record, which is a positive sign, but recent inspections revealed concerns such as failing to routinely offer evening snacks to residents and not providing appropriate adaptive equipment for some individuals, signaling areas that need improvement.

Trust Score
C+
65/100
In New Hampshire
#37/73
Top 50%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
6 → 8 violations
Staff Stability
○ Average
32% turnover. Near New Hampshire's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Hampshire facilities.
Skilled Nurses
✓ Good
Each resident gets 54 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
Violations
⚠ Watch
15 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 6 issues
2025: 8 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (32%)

    16 points below New Hampshire average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

3-Star Overall Rating

Near New Hampshire average (3.0)

Meets federal standards, typical of most facilities

Staff Turnover: 32%

14pts below New Hampshire avg (46%)

Typical for the industry

The Ugly 15 deficiencies on record

Jan 2025 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interview, it was determined that the facility failed to determine if a device was a restraint for 1 of 1 resident reviewed for restraints in a final sample of...

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Based on observation, record review, and interview, it was determined that the facility failed to determine if a device was a restraint for 1 of 1 resident reviewed for restraints in a final sample of 24 residents (Resident identifier is #58). Findings include: Observation on 1/30/25 from 8:05 a.m. to 8:20 a.m. revealed that Resident #58 was sitting in their wheelchair with a lap tray prior to being served breakfast. Observation on 1/31/25 at approximately 8:20 a.m. of Resident #58 revealed that Resident #58 was alone in his/her room with the lap tray attached to his/her wheelchair prior to breakfast being served. Review on 1/31/25 of Resident #58's medical record revealed Resident #58's latest Brief Interview for Mental Status (BIMS), dated 11/25/24, revealed that Resident #58 scored a 9 (indicating moderate cognitive impairment). Review on 1/31/25 of Resident #58's medical record revealed that there was no pre-restraining assessment. Review on 1/31/25 of facility policy, Use of Restraints, revised April 2017, revealed .1. Physical Restraints are defined as any manual method or physical or mechanical device, material or equipment attached or adjacent to the resident's body that the individual cannot remove easily, which restricts normal access to one's body.3 lap cushions and trays that the resident cannot remove .6. Prior to placing a resident in restraints, there shall be a pre-restraining assessment .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, it was determined that the facility failed to provide appropriate adaptive equipment to maintain their ability to carry out Activities of Daily Livi...

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Based on observation, interview, and record review, it was determined that the facility failed to provide appropriate adaptive equipment to maintain their ability to carry out Activities of Daily Living (ADL's) for 2 of 2 residents reviewed for ADL's in a final sample of 24 residents. (Resident identifiers #5 and #58) Findings include: Resident #5 Observation 1/30/25 from approximately 8:45 a.m. to 9:10 a.m. revealed that Resident #5 was eating in his/her room alone from a styrofoam container. Review on 1/31/25 of Resident #5's care plan revealed that Resident #5 has a lip plate per resident request. Observation on 1/31/25 at approximately 9:00 a.m. revealed that Resident #5 was eating in his/her room from a styrofoam container with intermittent assistance. Interview on 1/31/25 at approximately 9: a.m. with Staff Q (Licensed Nursing Assistant) confirmed that Resident #5 was eating from a styrofoam container and did not have a lip plate. Resident #58 Observation on 1/30/25 at approximately 9:00 a.m. revealed that Resident #58 was eating his/her meal from styrofoam container with weighted utensils. Observation on 1/31/25 at approximately 8:50 a.m. revealed that Resident #58 was eating his meal from a styrofoam container. Interview on 1/31/25 at approximately 8:10 a.m. with Staff Q confirmed that Resident #58 was eating from a styrofoam container. Review on 1/31/25 of Resident #58's care plan revealed that Resident #58 had an intervention to use a lip plate and weighted utensils to maximize independence with eating. Review on 1/31/25 of the facility's policy titled, Assistance with Meals, revised March 2022, revealed .Residents Who May Benefit from Assistive Devices: 1. Adaptive devices (special eating equipment and utensils) will be provided for residents who need or request them. These may include devices such as silverware with enlarged/padded handles, plate guards, and/or specialized cups .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to identify resident preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the res...

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Based on interview and record review, it was determined that the facility failed to identify resident preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident for 1 of 3 residents reviewed for behavioral-emotional in a final sample of 24 residents. (Resident identifier is #38.) Findings include: Review on 1/31/25 of Resident #38's medical record revealed that Resident #38 was admitted to the facility on 10/2024. Further review of Resident #38's medical record revealed the following progress notes: Dated 1/5/25, Resident expressed to LNA [Licensed Nursing Assistant] this am, that [pronoun omitted] grew up in foster care with a Father figure who was inappropriate with [pronoun omitted] growing up and [pronoun omitted] feels uncomfortable with male caregivers. Nurse updated care plan to not have male caregivers at this time. Dated 1/7/25, [name omitted] disclosed that [pronoun omitted] was SA'd [sexually assaulted] many years ago, which has resulted in trauma symptoms including panic when physically touched by males and anxiety. [pronoun omitted] said [pronoun omitted] didn't know [pronoun omitted] would have a reaction with a male caregiver until a recent incident. [pronoun omitted] wanted to share that the boy did nothing wrong. [pronoun omitted] was very kind and explained what [pronoun omitted was going to do. but [pronoun omitted] reaction was instant and controllable for [pronoun omitted] ., written by Staff H (Social Services). Review on 1/31/25 of Resident #38's care plans revealed that there was no interventions regarding male caregivers added to Resident #38's care plan in place for Resident #38's history of sexual abuse until 1/7/25. Interview on 1/31/25 at approximately 12:30 p.m. with Staff F (Administrator) revealed that there is no assessment to determine if trauma has occurred with residents on admission. Interview on 1/31/25 at approximately 12:45 p.m. with Staff G (Social Service Director) revealed that he/she meets with residents as they are admitted to the facility and does not ask specific questions in regards to identifying past trauma. Further interview revealed that Staff G likes to develop a relationship prior to asking specific questions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to ensure that a resident obtained routine dental care for 2 of 2 residents reviewed for dental in a final sample of 24...

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Based on interview and record review, it was determined that the facility failed to ensure that a resident obtained routine dental care for 2 of 2 residents reviewed for dental in a final sample of 24 residents (Resident identifiers are #25 and #63). Findings include: Resident #25 Interview on 1/29/25 at 11:35 a.m. with Resident #25 revealed that he/she had dentures but he/she doesn't wear them as they hurt because they don't fit right. Resident #25 stated that he/she had told staff but had not seen a dentist. Review on 1/29/25 of Resident #25's medical record revealed Resident #25's latest Brief Interview for Mental Status (BIMS), dated 12/4/24, revealed that Resident #25 scored a 15 (indicating cognitively intact). Interview on 1/31/25 at approximately 8:30 a.m. with Staff U (Registered Nurse) confirmed that Resident #25 had complained that his/her dentures hurt when he/she had them in so he/she did not wear them. Interview on 1/31/25 at approximately 1:59 p.m. with Staff E (Director of Nursing) revealed that the facility was unable to find documentation from the dentist they had been seen by a dentist since Resident #25's dentures had been realigned in November. Resident #63 Interview on 1/30/25 at 8:18 a.m. with Resident #63 revealed that he/she had issues with their teeth and had not seen a dentist since her teeth were cleaned by the hygienist in September 2024. Review of Resident #63's medical record revealed Resident #63's latest Brief Interview for Mental Status (BIMS) dated 11/1/24 revealed that Resident #63 scored a 13 (indicates cognitively intact). Review on 1/31/25 of Resident #63's dental notes dated 9/24/24 revealed the following: Findings: Visible decay Additional Notes: Lost filling #7, recurrent caries #8, missing crown with extensive decay #30. Recommendations: Urgent needs identified, evaluation with dentist ASAP Interview on 1/31/25 at 2:00 p.m. with Staff E confirmed that Resident #63 had not been seen by a dentist for follow up after 9/24/24.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on record review, interview, and policy review, it was determined that the facility failed to follow standards of practice for the complete medical records as it related to the pronouncement of ...

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Based on record review, interview, and policy review, it was determined that the facility failed to follow standards of practice for the complete medical records as it related to the pronouncement of death in 1 out of 1 record reviewed for death documentation and for the incorrect documentation of weights for 1 resident out of a final sample of 24 residents. (Resident identifier is #120 and Resident #42) Findings include: Resident #120 Review on 1/31/25 at 12:30 p.m. of Resident #120's medical record revealed that on 12/11/24 an entry by Staff N (Licensed Practical Nurse (LPN)) on the Progress Notes stated the following: Resident passed away at 02:58 a.m., Pronounced by an RN [Registered Nurse] at 0305 [3:05 a.m.]. DON [Director on Nursing] notified and called caseworker twice by no answer and left a message for call back. Funeral home arranged. Interview on 1/31/25 at 1:00 p.m. with Staff E (Director of Nursing) revealed the Registered Nurse pronouncing the death would document in the record per facility policy. Review on 1/31/25 of the facility policy titled Death of a Resident - Implementation and Documentation, revised 11/10/22, revealed that All information pertaining to a resident's death, i.e. date, time of death, name and title of individual pronouncing the resident is dead, etc., must be recorded in the nurse's notes. Resident #42 Review on 1/29/25 at 9:00 a.m. of Resident #42 medical record revealed that on 12/20/24 Resident #42's weight was recorded as 156.3 pounds. Further review of the weight record revealed that on 12/27/24 the weight was recorded as 194.7 pounds. On 1/03/25 weight was recorded as 193.7 pounds, on 1/9/25 weight was recorded at 156.6 pounds, and no other documentation regarding the discrepancy was identified. Interview on 1/29/25 at 12:30 p.m. with Staff V (LPN) revealed that if there is any discrepancy with the weights 3 pounds above or below then staff reweigh the next day for accuracy. Further interview with Staff V revealed that there was no reweights to verify accuracy documented for the 12/27/24, 1/3/25, and 1/9/25. Review on 1/29/25 of the Facility policy titled: Weigh Assessment and Intervention: Weight Assessment 3. Any weight change of 5% or more since the last weight assessment is retaken. a. If the weight is verified, nursing will immediately notify the dietitian in writing .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected multiple residents

Maple Unit Interview on 1/29/25 at approximately 3:15 p.m. with Staff C (LNA) and Staff D (LNA) on the Maple Unit revealed that HS snacks are not offered routinely. Snacks are available if a resident ...

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Maple Unit Interview on 1/29/25 at approximately 3:15 p.m. with Staff C (LNA) and Staff D (LNA) on the Maple Unit revealed that HS snacks are not offered routinely. Snacks are available if a resident asks for them. Profile Unit: Interview on 1/29/25 at 3:38 p.m. with Staff KK (LNA) and Staff LL (LNA) revealed that they work 3-11 shift. Resident were not offered snack in the evenings. Snacks are available if a resident asks for them.Granite Unit Interview on 1/29/25 at approximately 3:15 p.m. with Staff I (LNA), Staff J (LNA), Staff K (LNA), and Staff L (LNA) on the Granite Unit revealed that HS snacks are not offered routinely. Snacks are available if a resident asks for them. Based on observation, interview and record review, it was determined that the facility failed to offer the residents a nourishing snack at bedtime while having more than 14 hours between the evening meal and the breakfast meal for 4 of 4 units reviewed and without Resident Council consent. Findings include: Interview on 1/29/25 at approximately 2:15 p.m. at Resident Council (5 residents in attendance) revealed that HS (Hour of Sleep) snacks were not offered. The residents stated snacks were available when they asked for them. Review on 1/29/25 of the facility's scheduled meal service times revealed that the Supper meal time starts at 5:00 p.m. and the Breakfast meal time starts at 8:00 a.m. Further review revealed that the schedule of meal times indicated that the facility offered snacks at bed time (approximately 7:00 p.m.). Meadow Unit Interview on 1/29/25 at 3:23 p.m. with Staff R (Licensed Nursing Assistant (LNA)) revealed that he/she worked the evening shift and that snacks were given to residents that requested them and not offered to everyone. Interview on 1/29/25 at 3:29 p.m. with Staff S (LNA) revealed that he/she worked the evening shift and that snacks were given to residents when they requested them and not offered to everyone. Staff S revealed that most residents on the unit would not be able to ask for a snack due to memory issues.
MINOR (B)

Minor Issue - procedural, no safety impact

Assessment Accuracy (Tag F0641)

Minor procedural issue · This affected multiple residents

Based on record review and interview, it was determined the that the facility failed to ensure that the Minimum Data Set (MDS) assessment accurately reflected the residents' status for 2 out of 2 resi...

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Based on record review and interview, it was determined the that the facility failed to ensure that the Minimum Data Set (MDS) assessment accurately reflected the residents' status for 2 out of 2 residents reviewed for dental in a final sample of 24 residents (Resident Identifiers are #25 and #63). Findings include: Resident #25 Review on 1/31/25 of Resident #25's Annual MDS, Assessment Reference Date (ARD) of 6/5/25, revealed under section L0200: Oral/Dental Status was coded none of the above were present indicating that Resident #25 did not wear dentures. Interview on 1/31/25 at 8:31 a.m. with Staff U (Registered Nurse) confirmed that Resident #25 had worn dentures in June at the time of the assessment. Resident #63 Review on 1/31/25 of Resident #63's Annual MDS, with ARD of 11/1/24, revealed under section L0200: Oral/Dental Status was coded none of the above were present indicating that Resident #63 had no dental issues. Review on 1/31/25 of Resident #63's dental notes dated 9/24/24 revealed that Resident #63 had a lost filling, a cavity, and a missing crown with extensive decay. Interview on 1/31/25 at 1:52 p.m. with Staff T (MDS Coordinator) confirmed the above findings and that the MDS was coded incorrectly for Resident #25 and Resident #63.
MINOR (B)

Minor Issue - procedural, no safety impact

Infection Control (Tag F0880)

Minor procedural issue · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to conduct annual reviews of it's infection prevention and control programs policies and procedures which had the poten...

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Based on interview and record review, it was determined that the facility failed to conduct annual reviews of it's infection prevention and control programs policies and procedures which had the potential to effect the facility census of 118 residents. Findings include: Review on 1/31/25 of the facility's infection prevention and control program policies revealed that not all of the policies had been reviewed annually. Interview on 1/31/25 at 2:05 p.m. with Staff F (Administrator) revealed the facility did not have a process for reviewing policies annually and they were only updated when needed. Interview on 1/31/25 at 2:14 p.m. with Staff HH (Infection Preventionist) revealed that the facility did not conduct a review of it's infection prevention and control policies annually.
Feb 2024 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to complete a Preadmission Screening and Reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to complete a Preadmission Screening and Resident Review (PASARR) for an individual who required greater than 30 days of nursing services (Resident identifier is #26) and failed to follow up with a PASARR Level II to determine if additional services were required for 3 of 4 residents reviewed for PASARR in a final survey sample of 25 residents (Resident Identifiers #9 and #33). Findings include: Review on 2/8/24 of the facility's policy titled admission Criteria revised March 2019 revealed, . 9. All new admission and readmissions are screened for mental disorders (MD), intellectual disabilities (ID) or related disorders (RD) per the Medicaid Pre-admission Screening and Resident Review (PASARR) process. a. The facility conducts a Level I PASARR screen for all potential admissions, regardless of payer source, to determine if the individual meets the criteria for a MD, ID, or RD. b. If the level I screen indicates that the individual may meet the criteria for a MD, ID, or RD, he or she is referred to the state PASARR representative for the Level II (evaluation and determination) screening process. (1) The admitting nurse notifies the social services department when a resident is identified as having a possible (or evident) MD, ID, or RD. (2) The social worker is responsible for making referrals to the appropriate state-designated authority . Resident #26 Review on 2/7/24 of Resident #26's medical diagnoses in the medical record revealed that Resident #26 was admitted to the facility with a diagnosis of bipolar disease. Review on 2/7/24 of Resident #26's PASARR Level I screen form dated 10/23/18 revealed under Section 2A: Suspected Diagnosis of Mental Illness was checked yes, documented bipolar and inpatient hospital psych unit or facility and medication management were both checked as occurring in the past 2 years. Further review of this form revealed hospital discharge was checked and signed by a physician on 10/23/18 certifying that Resident #26 would require less than 30 days of nursing facility services. Below this read Note: If the [nursing facility name omitted] stay is 30 days or longer, a new [PASARR] screen and resident review must be performed within 40 calendar days of admission. Interview on 2/8/24 at 8:06 a.m. with Staff M (Social Worker) confirmed that Resident #26 did not have another PASARR completed within 40 days of admission and it should have been done. Resident #9 Review on 2/7/24 of Resident #9''s electronic medical record revealed that Resident #9 was admitted to the facility on [DATE] and had a diagnosis of paranoid schizophrenia. Review on 2/7/24 of Resident #9's Level I PASARR form (completed on 10/13/22 and signed by a medical professional) revealed: Section 2A: Suspected Diagnosis: Schizophrenia/schizoaffective and Psychiatric Treatment History (Within Past 2 Years): Associated with a mental health agency were checked. Section 2B: Interpersonal Function: Significant communication difficulties was checked. Section 2C: Concentration/Task Limitation: Other: Immobility limits completion, was checked. Section 8: Level I Screening Summary: Length of stay requesting for Level II: Long Term Care, was checked. Resident #33 Review on 2/7/24 of Resident #33's electronic medical record revealed that Resident #33 admitted to the facility on [DATE] with a diagnosis of major depressive disorder. Review on 2/7/24 of Resident #33's Level I PASARR form (completed on 9/13/19 and signed by a medical professional) revealed: Section 2A: Suspected Diagnosis: Major depression and Medication management were checked. Section 2B: Interpersonal Function: Easily upset/anxious and Social isolation were checked Section 2C: Concentration/Task Limitation: Serious loss of interest in tasks and hobbies was checked. Section 2D: Adaptation to Changes: Appetite disturbance and Irritability were checked Section 8: Level I Screening Summary: Length of stay requesting for Level II: Long Term Care was checked. Interview on 2/8/24 at 8:06 a.m. with Staff M revealed that Resident #9 and Resident #33 never had a Level II PASARR as required from both of their PASSAR Level I screening. Interview on 2/8/24 at 8:10 a.m. with Staff A (Director of Nursing) confirmed the above.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined that the facility failed to provide an ongoing program to s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined that the facility failed to provide an ongoing program to support residents in their choice of activities, both facility-sponsored group and individual activities to meet the interests of and support the physical, mental, and psychosocial well-being for 3 out of 3 residents reviewed for activities in a final sample of 25 residents (Resident Identifiers #89, #19, and #40). Findings include: Interview on 2/6/24 at approximately 10:00 a.m. with Resident #89's representative revealed that he/she was concerned about lack of engagement on the unit. The representative further stated that there were much fewer activities than he/she thought there would be to engage Resident # 89. Observation on 2/6/24 at approximately 9:45 a.m. of the common area revealed 4 residents present with no activities being offered. Interview on 2/6/24 at approximately 3:15 p.m. with Staff J (Licensed Nursing Assistant) revealed that there are 1:1 and independent activities on the Meadow Unit with no structured activities being offered. Interview on 2/8/24 at approximately 8:10 a.m. with Staff I (Licensed Practical Nurse) revealed that there is only one structured activity per day and no activities on weekends. Review on 2/8/24 of January 2024 activity calendars revealed: Meadow Unit Every Saturday consists of A.M. and P.M. Going With The Flow. Every Sunday the 7th, 14th, and 21st A.M. independent activities and P.M. gospel tape Sunday the 28th A.M. gospel tape and P.M. independent activities No activities January 1st, 2nd, and 3rd due to flu January 4th A.M. morning greetings, 2 p.m. music in the activity room January 5th A.M. activity time P.M. independent activities January 8th A.M. 1:1 visits PM showtime January 9th A.M. ball toss P.M. activity time January 10th 10:00 a.m. church service P.M. Bingo in the activity room January 11th A.M. independent activities P.M. Root beer floats P.M. Bingo in the activity room January 12th A.M. activity time P.M. independent activities January 15th A.M. activity time P.M. 1:1 visits January 16th A.M. independent activities PM manicures and hand massages January 17th A.M. 1:1 visits P.M. bingo in the activity room January 18th A.M. catholic priest visits 2 P.M. music in activity room January 19th A.M. 1:1 visits P.M. activity time January 22nd A.M. 1:1 visits PM showtime January 23rd A.M. reading and reminiscing P.M. cooking group January 24th A.M. 1:1 visits P.M. bingo in the activity room January 25th A.M. 1:1 visits 1-3 P.M. Country Store visits January 26th A.M. activity time P.M. January birthday cart January 29th Special breakfast P.M. 1:1 visits January 30th A.M. 1:1 visits 2 P.M. music in the activity room. January 31st A.M. activity calendar up and visits, P.M. Bingo in the activity room Granite Unit: Review on 2/6/24 of the Granite activity calendars for September 2023 - February 2024 revealed: Every Saturday consisted of AM & PM Going With The Flow; Every Sunday consisted of Gospel Tape or Church Services and Independent Activities. Resident #40 Interview on 2/6/24 at 12:38 p.m. with Resident #40 revealed that Resident #40 was very bored on the weekends. Resident #40 stated that activities slowed down and then just stopped. He/she sat in their room and watched TV or did nothing. Review on 2/7/24 of Resident #40's Activities - Annual/Significant Change Participation Review dated 2/21/23 revealed that Resident #40 liked music programming, church/chapel, arts & crafts, cooking groups, social gatherings, games, exercise groups, and more. Resident #19 Interview on 2/7/24 at 8:40 a.m. with Resident #19 revealed that there were no group activities scheduled on the weekends Resident #19 stated that there was nothing going on, they have to do their own thing. He/she goes to church service when it's scheduled because it's the only thing to do on a Sunday. Interview further revealed that they were short staffed and only one activity aide worked on the weekends. Review on 2/7/24 of Resident #19's Activities - Annual/Significant Change Participation Review dated 12/19/23 revealed that Resident #19 liked to attend bingo, music, religious programs, and other programs of choice. Interview on 2/7/24 at 10:30 a.m. with the facility's Resident Council (15 residents) revealed that approximately 7 of the residents that attended, complained about the lack of weekend activities. 1 resident stated, It is so boring, I just sit in my room and do nothing. Interview on 2/7/24 at 1:00 p.m. with Staff D (Assistant Activities Director) revealed that on the weekends they have one activity aid working who covers the 4 units in the facility for activities. Staff D confirmed that on Saturdays Going With The Flow was scheduled and what that consisted of was letting the residents self-guide what they wanted to do. On Sundays, they had a religious service which was either a service with a local pastor, a service on the TV or gospel music, and independent activities which consist of residents independently doing what they liked such as reading, crossword puzzles, coloring, or playing cards with other resident but nothing is structured or set up by the activity aid. Interview on 2/7/24 at 2:26 p.m. with Staff C (Licensed Nursing Assistant) revealed that Staff C worked every Saturday and Sunday and there were no structured activities except for church services. Staff C stated that the residents were very bored and they have voiced their frustrations. Interview on 2/8/24 at 9:38 a.m. with Staff F (Registered Nurse) revealed that Staff F worked every other weekend and that there were no structured activities scheduled on the unit. Staff F stated that the residents were bored and they have asked for more to do on the weekends. Review on 2/9/24 of the facility policy titled Activities Dept. - Activities Program dated 5/2000 revealed: .Purpose: An ongoing program of activities is designed to meet the needs of each resident. .Policy Interpretation and Implementation . 1. Our activity program is designed to encourage restoration to self care and maintenance of normal activity which is geared to the individual resident's needs. 6.B. Are offered at hours convenient to the residents, including evenings, holidays and weekends . Review of the facility's assessment revealed: .Activities: The Activity Department is responsible for ensuring residents of [NAME] County Nursing Home participate in meaningful and stimulating activities. The majority of programming is designed based on feedback from the [NAME] County Nursing Home resident council and also through federal regulatory requirements. Not all of our residents are able to participate in programs, therefore the Department ensures both active and passive residents realize benefits from the numerous programs offered. activities. The majority of programming is designed based on feedback from the [NAME] County Nursing Home resident council and also through federal regulatory requirements. Not all of our residents are able to participate in programs, therefore the Department ensures both active and passive residents realize benefits from the numerous programs offered. of programming is designed based on feedback from the [NAME] County Nursing Home Resident Council and also through federal regulatory requirements. Not all of our residents are able to participate in programs, therefore the Department ensures both active and passive residents realize benefits from the numerous programs offered .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, it was determined that the facility failed to provide services or assist a resident in making appointments to maintain good foot health for 1 of 2 r...

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Based on observation, interview, and record review, it was determined that the facility failed to provide services or assist a resident in making appointments to maintain good foot health for 1 of 2 residents reviewed for foot care in a final survey sample of 25 residents (Resident Identifier is #26). Findings include: Interview on 2/6/24 at 10:26 a.m. with Resident #26 revealed that he/she had not seen a podiatrist in a long time, his/her toenails were long, broken, and that his/her feet hurt. Resident #26 revealed that he/she had a diagnosis of diabetes. Observation on 2/7/24 at 2:00 p.m. of Resident #26's feet with Staff H (Registered Nurse) revealed that the right foot's nails were long, thick, and curling past the tip of the toes. There were jagged edges and a band-aid on the middle toe. The left foot's nails were very thick and curled. Interview on 2/7/24 at 2:00 p.m. with Staff H revealed that Resident #26 needed a band-aid on his/her toenail because it was long, jagged, and getting caught on his/her socks. Staff H confirmed that Resident #26 needed his/her nails trimmed and revealed that nursing staff did not cut Resident #26's toenails. Staff H revealed that Resident #26 would be added to the podiatry list. Review on 2/8/24 of Resident #26's Weekly Skin Assessment - (Licensed Nurse) revealed the following; 11/8/23 Nails need trimming by podiatrist; 12/13/23 Toenails long and very thick - on the podiatrist list for foot care; 12/27/23 Nails needing attention from podiatry - on list; 1/3/24 Toenails to be trimmed by podiatrist; 1/10/24 Toenails to be trimmed by podiatrist; 1/17/24 Toenails need podiatry; 1/24/24 toenails thick and long; 2/7/24 Toenails need podiatry, on the list. Review on 2/7/24 of the facility's Podiatrist Schedule for the Profile Unit revealed that Resident #26 was added to the list on 2/7/24 and had been seen on 6/27/23. Review on 2/7/24 of Resident #26's physician's progress note dated 6/27/23 revealed that he/she had been seen by the podiatrist on 6/27/23 for diabetic foot care. Further review of this note revealed .Examination is significant for painful mycotic, dystrophic incurvated ingrown nails on the right and left foot x10 . Patient will return to the office as needed . Review on 2/8/24 of Resident #26's care plan revealed the following; Under Activities of Daily Living an intervention with a start date of 2/23/20 to be seen by a podiatrist to have toenails trimmed. This intervention was resolved on 12/14/23. Under Requires Assist with Self Care Task an intervention with a start date of 11/14/23 that Resident #26 was a diabetic so toenails need to be trimmed by podiatrist. Under Diabetes Mellitus an intervention with a start date of 2/23/20 to refer to podiatrist/foot care nurse to monitor/document foot care needs and to cut long nails. Interview on 2/8/24 at 11:15 a.m. with Staff K (Advanced Practice Registered Nurse) revealed that he/she was not aware that Resident #26 had not been seen by the podiatrist since last June and that he/she could be sent out to get podiatry care. Interview on 2/8/24 at 11:33 a.m. with Staff A (Director of Nursing) revealed that Resident #26 should be seen by the podiatrist at least quarterly to have toenails trimmed. Interview on 2/8/24 at 1:23 p.m. with Staff A confirmed that Resident #26 had not been seen by podiatry for nail care since last June and that Staff H had added his/her name to the podiatry list on 2/7/24 or would be sent out for care. Interview on 2/8/24 at 1:34 p.m. with Resident #26 revealed that his/her feet and toenails hurt. Review on 2/8/24 of the facility's policy titled Nursing Care of the Older Adult with Diabetes Mellitus revised November 2020 revealed, .Complication Associated with Diabetes . f. foot complications - neuropathy, dry skin, calluses, poor circulation, ulcers . Skin and Foot Care . 7. Toenails should only be trimmed by personnel qualified to do so (this can be regular associates, and does not have to be a podiatrist) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0773 (Tag F0773)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to obtain laboratory services as ordered by a physician for 1 resident in a final sample of 25 residents. (Resident ide...

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Based on interview and record review, it was determined that the facility failed to obtain laboratory services as ordered by a physician for 1 resident in a final sample of 25 residents. (Resident identifier is #58.) Findings include: Review on 2/8/24 of Resident #58's physician orders revealed a physician order to draw laboratory tests for Lithium level, Comprehensive Metabolic Panel (CMP), Depakote level (i.e. Valproic acid level), and Complete Blood Count (CBC) every 3 months. Review on 2/8/24 of Resident #58's active medication list revealed physician orders for Lithium Carbonate Extended Release 450 milligram (mg) 1 tablet by mouth at bedtime for bipolar disorder with a start date of 6/22/23 and Depakote Sprinkles 125 mg 3 capsules (375 mg) by mouth twice a day for bipolar disorder with a start date of 6/22/23. Review on 2/8/24 of Resident #58's medical record revealed that the most recent Lithium level, CMP, Depakote level, and CBC results were obtained on 8/15/23. Interview on 2/8/24 at approximately 1:00 p.m. with Staff G (Licensed Practical Nurse) confirmed the above findings.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0582 (Tag F0582)

Minor procedural issue · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to provide the Notice of Medicare Non-Coverage (NOMNC) prior to the last covered day of Medicare services for 2 out of ...

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Based on interview and record review, it was determined that the facility failed to provide the Notice of Medicare Non-Coverage (NOMNC) prior to the last covered day of Medicare services for 2 out of 3 residents reviewed for advanced beneficiary protection notification (Resident Identifiers #58, and #69). Findings include: Resident #58 Review on 2/7/24 of the Beneficiary Notice - Residents discharged Within the Last Six Months form, completed by the facility, revealed that Resident #58 was discharged from Medicare Part A Services on 8/23/23 and remained at the facility. Review on 2/7/24 of Resident #58's Skilled Nursing Facility (SNF) Beneficiary Notification Review form, completed by the facility, revealed that Resident #58 was admitted to Medicare Part A services on 7/3/23 and the last covered day was 8/23/23 and that the facility/provider initiated the discharge from Medicare Part A Services when benefit days were not exhausted. Further review of this form under Question 2 Was a NOMNC form CMS-10123 provided to the resident? was checked No. Resident #69 Review on 2/7/24 of the Beneficiary Notice - Residents discharged Within the Last Six Months form, completed by the facility, revealed that Resident #69 was discharged from Medicare Part A Services on 1/9/2024 and remained at the facility. Review on 2/7/24 of Resident #69's SNF Beneficiary Notification Review form, completed by the facility, revealed that Resident #69 was admitted to Medicare Part A services on 11/3/23 and the last covered day was 1/9/24 and that the facility/provider initiated the discharge from Medicare Part A Services when benefit days were not exhausted. Further review of this form under Question 2 Was a NOMNC form CMS-10123 provided to the resident? was checked No. Interview on 2/7/24 at 10:00 a.m. with Staff A (Director of Nursing) revealed that the NOMNC form CMS-10123 was not provided to Residents #58 or #69. Interview on 2/7/24 at 11:40 a.m. with Staff L (Social Services Assistant) confirmed the above findings. Interview further revealed that the NOMNC form CMS-10123 was not being completed nor provided to residents. Review on 2/7/24 of form instructions for the Notice of Medicare Non-Coverage (NOMNC) CMS-10123 revealed A Medicare provider or health plan (Medicare Advantage plans and cost plans, collectively referred to as plan') must deliver a completed copy of the Notice of Medicare Non-Coverage (NOMNC) to beneficiaries/enrollees receiving covered skilled nursing . services .The NOMNC must be delivered at least two calendar days before Medicare covered services end or the second to last day of service if care is not being provided daily. Review on 2/7/24 of the facility's policy titled Transfer or Discharge, Facility-Initiated, dated October 2022, revealed .Non-Payment as a Basis for Discharge .4. In situations where a resident's Medicare coverage may be ending, the facility will comply with the requirements . F582 .
MINOR (B)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected multiple residents

Based on observation interview, and record review, it was determined that the facility failed to post the nurse staffing information in a prominent place readily accessible to visitors. The facility a...

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Based on observation interview, and record review, it was determined that the facility failed to post the nurse staffing information in a prominent place readily accessible to visitors. The facility also failed to ensure that the nurse staffing information was accurate and had the actual hours worked by licensed and unlicensed nursing staff per shift for 31 out of 31 days of nurse staffing postings. Findings include: Observation and review on 2/7/24 at approximately 1:00 p.m. with Staff A (Director of Nursing) revealed that the nurse staffing posting was a half size sheet of paper posted on a bulletin board with multiple other postings on the first floor approximately a few feet from an elevator. Observation also revealed that the nurse staffing posting was dated 2/6/24 to 2/7/24 with a resident census of 100 residents and no posting of actual hours worked by licensed and unlicensed nursing staff per shift. Interview on 2/7/24 at approximately 1:00 p.m. with Staff A confirmed the above findings. Staff A stated that the above observation was the only nurse staffing posting in the facility. Staff A also stated that visitors use different entrances and may utilize a different elevator to go to the second floor units, which would not have access to the nurse staffing information. Further interview with Staff A confirmed that the resident census for 2/6/24 to 2/7/24 at the beginning of the shift was 99 residents and not 100 residents. Interview on 2/7/24 at approximately 1:00 p.m. Staff B (Scheduler) revealed that he/she posts the nurse staffing information daily at approximately 2:30 p.m. for the upcoming shifts. Staff B stated that he/she does not update the nurse staffing information at the beginning of each shift. Review on 2/7/24 of the nurse staffing postings from 1/6/24 to 2/6/24 revealed that there were no postings of actual hours worked by licensed and unlicensed nursing staff per shift. Interview on 2/7/24 at approximately 2:24 p.m. with Staff A confirmed the above findings.
Dec 2022 1 deficiency
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0868 (Tag F0868)

Minor procedural issue · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to ensure that the minimum required committee members attended meetings at least quarterly for 4 of the 4 quarterly mee...

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Based on interview and record review, it was determined that the facility failed to ensure that the minimum required committee members attended meetings at least quarterly for 4 of the 4 quarterly meetings reviewed. Findings include: Review on 12/9/22 of the last Quality Assurance Performance Improvement (QAPI) meeting attendance sheets from 2022 revealed the following members were in attendance: January 2022 - Medical Director, Director of Nursing, and Administrator April 2022 - Medical Director, Director of Nursing, Administrator, and Consultant Pharmacist July 2022 - Medical Director, Director of Nursing, and Administrator October 2022 - Medical Director, Director of Nursing, Administrator, and Consultant Pharmacist Interview on 12/9/22 at approximately 1:07 p.m. with Staff A (Administrator) confirmed the above findings.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Hampshire facilities.
  • • 32% turnover. Below New Hampshire's 48% average. Good staff retention means consistent care.
Concerns
  • • 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
Bottom line: Mixed indicators with Trust Score of 65/100. Visit in person and ask pointed questions.

About This Facility

What is Grafton County's CMS Rating?

CMS assigns GRAFTON COUNTY NURSING HOME an overall rating of 3 out of 5 stars, which is considered average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Grafton County Staffed?

CMS rates GRAFTON COUNTY NURSING HOME's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 32%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Grafton County?

State health inspectors documented 15 deficiencies at GRAFTON COUNTY NURSING HOME during 2022 to 2025. These included: 10 with potential for harm and 5 minor or isolated issues.

Who Owns and Operates Grafton County?

GRAFTON COUNTY NURSING HOME is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 135 certified beds and approximately 121 residents (about 90% occupancy), it is a mid-sized facility located in NORTH HAVERHILL, New Hampshire.

How Does Grafton County Compare to Other New Hampshire Nursing Homes?

Compared to the 100 nursing homes in New Hampshire, GRAFTON COUNTY NURSING HOME's overall rating (3 stars) is below the state average of 3.0, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Grafton County?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Grafton County Safe?

Based on CMS inspection data, GRAFTON COUNTY NURSING HOME has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Grafton County Stick Around?

GRAFTON COUNTY NURSING HOME has a staff turnover rate of 32%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Grafton County Ever Fined?

GRAFTON COUNTY NURSING HOME has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Grafton County on Any Federal Watch List?

GRAFTON COUNTY NURSING HOME is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.