MERRIMAN HOUSE
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Merriman House in North Conway, New Hampshire, has received a Trust Grade of A, indicating it is an excellent choice for families seeking care for their loved ones. It ranks #10 out of 73 facilities in the state, placing it in the top half, and is the best option out of three in Carroll County. However, the facility's trend is concerning as it has increased from 2 issues in 2024 to 4 in 2025, suggesting some deterioration in care quality. Staffing is a notable strength, with a perfect score of 5/5 and a turnover rate of 42%, which is better than the state average, indicating that staff are stable and familiar with residents. On the downside, there are some troubling findings, including a failure to inform residents about the risks and benefits of psychotropic medications, and the facility had 10 issues identified in total, with 8 being of concern, pointing to potential risks in care delivery.
- Trust Score
- A
- In New Hampshire
- #10/73
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 42% turnover. Near New Hampshire's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 94 minutes of Registered Nurse (RN) attention daily — more than 97% of New Hampshire nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ○ Average
- 10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (42%)
6 points below New Hampshire average of 48%
Facility shows strength in staffing levels, fire safety.
The Bad
Near New Hampshire avg (46%)
Typical for the industry
The Ugly 10 deficiencies on record
Apr 2025
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that physician's orders were followed...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0552
(Tag F0552)
Could have caused harm · This affected multiple residents
No description available.
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0552
(Tag F0552)
Could have caused harm · This affected multiple residents
Based on record review, policy review, and interview, it was determined that the facility failed to document that the resident and/or the resident's representative was fully informed of the risk and b...
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Apr 2024
2 deficiencies
MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected most or all residents
No description available.
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MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected most or all residents
Based on observation and interview, it was determined that the facility failed to maintain and post daily nursing staff data with information that included the facility name, resident census, and the ...
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Mar 2023
4 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
No description available.
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to follow professional standards by moving a re...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and policy review it was determined that the facility failed to ensure that medications were secured in the medication cart for 1 out of 2 medication carts observed.
F...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in New Hampshire.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • 42% turnover. Below New Hampshire's 48% average. Good staff retention means consistent care.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Merriman House's CMS Rating?
CMS assigns MERRIMAN HOUSE an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Merriman House Staffed?
CMS rates MERRIMAN HOUSE's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 42%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 69%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Merriman House?
State health inspectors documented 10 deficiencies at MERRIMAN HOUSE during 2023 to 2025. These included: 8 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates Merriman House?
MERRIMAN HOUSE is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 45 certified beds and approximately 29 residents (about 64% occupancy), it is a smaller facility located in NORTH CONWAY, New Hampshire.
How Does Merriman House Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, MERRIMAN HOUSE's overall rating (5 stars) is above the state average of 3.0, staff turnover (42%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Merriman House?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Merriman House Safe?
Based on CMS inspection data, MERRIMAN HOUSE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Merriman House Stick Around?
MERRIMAN HOUSE has a staff turnover rate of 42%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Merriman House Ever Fined?
MERRIMAN HOUSE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Merriman House on Any Federal Watch List?
MERRIMAN HOUSE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.