MOUNTAIN VIEW COMMUNITY
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Mountain View Community in Ossipee, New Hampshire, has a Trust Grade of D, indicating below-average care with some concerns. They rank #42 out of 73 facilities in the state, placing them in the bottom half, and #2 out of 3 in Carroll County, meaning only one local option is better. The facility is improving, going from 4 issues in 2023 to just 1 in 2024. Staffing is a relative strength with a rating of 4 out of 5 stars, but the turnover rate of 54% is average for the area. However, the $101,192 in fines is concerning, as it is higher than 94% of facilities in New Hampshire, suggesting potential compliance issues. Additionally, the facility has less RN coverage than 97% of state facilities, which may impact the quality of care. Recent incidents include a staff member returning to work after testing positive for COVID-19, which increased infection risk, and failures in medication administration protocols that could compromise resident safety. Overall, while there are strengths in staffing and some improvements, there are significant concerns regarding compliance and health risks.
- Trust Score
- D
- In New Hampshire
- #42/73
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 54% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ⚠ Watch
- $101,192 in fines. Higher than 77% of New Hampshire facilities, suggesting repeated compliance issues.
- Skilled Nurses ○ Average
- Each resident gets 31 minutes of Registered Nurse (RN) attention daily — about average for New Hampshire. RNs are the most trained staff who monitor for health changes.
- Violations ○ Average
- 9 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Near New Hampshire average (3.0)
Meets federal standards, typical of most facilities
Near New Hampshire avg (46%)
Higher turnover may affect care consistency
Well above median ($33,413)
Significant penalties indicating serious issues
The Ugly 9 deficiencies on record
Sept 2024
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure residents receiving antipsychotic medications had appropriately identified behaviors for the continued use of...
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Aug 2023
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to follow professional standards ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that residents' as needed (PRN) orders for an anti-psychotic drug were limited to 14 days and were not renewe...
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Apr 2023
2 deficiencies
1 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Infection Control
(Tag F0880)
Someone could have died · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to follow the return to work guidelines for health care personnel who were positive for COVID-19 illness from working i...
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MINOR
(B)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Minor Issue - procedural, no safety impact
Deficiency F0885
(Tag F0885)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to notify resident representatives and families...
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Sept 2022
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Resident #49
Interview on 9/07/22 at 10:37 a.m. with Resident #49 (BIMS 15/15) revealed that Resident #49 was reporting that there was a staff member that was not being nice to he/she. Resident #49 de...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
Based on interview and record review it was determined that the facility failed to ensure that suspected violations of allegations involving abuse were thoroughly investigated to ensure that the resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to adhere to physician ordered medication param...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Grievances
(Tag F0585)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to maintain a grievance log for a period of no less than 3 years.
Findings include:
Interview on 9/8/22 at approximatel...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: 1 life-threatening violation(s), $101,192 in fines. Review inspection reports carefully.
- • 9 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
- • $101,192 in fines. Extremely high, among the most fined facilities in New Hampshire. Major compliance failures.
- • Grade D (43/100). Below average facility with significant concerns.
About This Facility
What is Mountain View Community's CMS Rating?
CMS assigns MOUNTAIN VIEW COMMUNITY an overall rating of 3 out of 5 stars, which is considered average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Mountain View Community Staffed?
CMS rates MOUNTAIN VIEW COMMUNITY's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 54%, compared to the New Hampshire average of 46%.
What Have Inspectors Found at Mountain View Community?
State health inspectors documented 9 deficiencies at MOUNTAIN VIEW COMMUNITY during 2022 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 6 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Mountain View Community?
MOUNTAIN VIEW COMMUNITY is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 103 certified beds and approximately 97 residents (about 94% occupancy), it is a mid-sized facility located in OSSIPEE, New Hampshire.
How Does Mountain View Community Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, MOUNTAIN VIEW COMMUNITY's overall rating (3 stars) is below the state average of 3.0, staff turnover (54%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Mountain View Community?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.
Is Mountain View Community Safe?
Based on CMS inspection data, MOUNTAIN VIEW COMMUNITY has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Mountain View Community Stick Around?
MOUNTAIN VIEW COMMUNITY has a staff turnover rate of 54%, which is 8 percentage points above the New Hampshire average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Mountain View Community Ever Fined?
MOUNTAIN VIEW COMMUNITY has been fined $101,192 across 1 penalty action. This is 3.0x the New Hampshire average of $34,091. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.
Is Mountain View Community on Any Federal Watch List?
MOUNTAIN VIEW COMMUNITY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.