WARDE HEALTH CENTER

21 SEARLES ROAD, WINDHAM, NH 03087 (603) 890-1290
Non profit - Corporation 32 Beds CATHOLIC CHARITIES NEW HAMPSHIRE Data: November 2025
Trust Grade
90/100
#15 of 73 in NH
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Warde Health Center in Windham, New Hampshire, has received an excellent Trust Grade of A, indicating it is highly recommended for families considering care options. Ranking #15 out of 73 nursing homes in the state places it in the top half, while its county rank of #4 out of 12 suggests there are only three facilities nearby that are better. The facility's trend is improving, as it has reduced reported issues from two in 2024 to zero in 2025, and it has no fines on record, which is a positive sign of compliance. Staffing has a solid rating of 4 out of 5 stars, though turnover is at 53%, which is about average for the state. However, there are concerns to note; there were four instances of care plan failures that could potentially put residents at risk, such as not developing a care plan for psychotropic medications for one resident and not following physician orders for another resident's constipation treatment. Overall, while Warde Health Center has many strengths, including excellent health inspections and RN coverage, families should be aware of the identified issues when making their decision.

Trust Score
A
90/100
In New Hampshire
#15/73
Top 20%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
2 → 0 violations
Staff Stability
⚠ Watch
53% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Hampshire facilities.
Skilled Nurses
✓ Good
Each resident gets 43 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
Violations
✓ Good
Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2024: 2 issues
2025: 0 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, fire safety.

The Bad

Staff Turnover: 53%

Near New Hampshire avg (46%)

Higher turnover may affect care consistency

Chain: CATHOLIC CHARITIES NEW HAMPSHIRE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 4 deficiencies on record

Mar 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to develop a care plan for psychotropic medications in 1 out of 5 residents reviewed for unnecessary medications in a f...

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Based on interview and record review, it was determined that the facility failed to develop a care plan for psychotropic medications in 1 out of 5 residents reviewed for unnecessary medications in a final sample of 12 residents (Resident Identifier #2). Findings include: Review on 3/27/24 of Resident #2's current electronic Medication Administration Record (eMAR) revealed 3 psychotropic medications (Prozac start date 7/5/23, Wellbutrin start date 7/5/23, Buspar start date 1/23/24) administered between 3/1/24 and 3/27/24. Review on 3/27/24 of Resident #2's Psychotropic Medication Use Monthly Review dated 3/10/24 revealed the reason for medication use was depression. Symptoms observed in the past month were the resident staying in his/her room, occasionally attending meals, and sleeping late. Individual non-pharmacological approaches included: life enrichment, room visits, reading, and movies. Review on 3/27/24 of Resident #2's comprehensive care plan revealed no care plan for psychotropic (antidepressant, antianxiety) medications or symptom management. Interview on 3/27/24 at approximately 10:30 a.m. with Staff A (Directors of Nursing) confirmed the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to follow physician orders for 1 of 1 resident ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to follow physician orders for 1 of 1 resident reviewed for constipation/diarrhea and 1 of 5 residents reviewed for unnecessary medications in a final sample of 12 residents (Resident Identifiers #7 and #24). Findings include: Standards: [NAME], [NAME] A., and [NAME]. Fundamentals of Nursing. 7th ed. St. Louis, Missouri: Mosby Elsevier, 2009. Page 336 - Physicians' Orders The physician is responsible for directing medical treatment. Nurses follow physician's orders unless they believe the orders are in error or harm clients. Therefore you need to assess all orders, and if you find one to be erroneous or harmful, further clarification from the physician is necessary . Resident #7 Review on 3/27/24 of Resident #7' Medication Administration Record (MAR) revealed the following physician orders: Milk of Magnesia Suspension 1200 mg/ml [milligram per milliliter] (Magnesium Hydroxide), give 30 ml by mouth every 24 hours as needed for constipation, may offer after second day without a bowel movement (30 ml), start date 7/5/23; stop date 2/29/24. Polyethylene Glycol 3350 Powder (Polyethylene Glycol 3350 (Bulk)), Give 17 grams by mouth every 24 hours as needed for constipation, mix with 4-6 ounce (oz) liquid of choice, start date 7/5/23. Senna S Oral Tablet, 8.6 - 50 mg (Sennosides-Docusate Sodium), give 2 tablets by mouth as needed for constipation PRN [as needed] for constipation PRN 1x [time] /day, Start Date 7/5/23. Review on 3/27/24 of Resident #7's Bowel Elimination Record from 2/1/24 through 3/26/24 revealed that Resident #7 did not have a bowel movement for two or more days during the following days: on 2/4/24, 2/5/24, and 2/6/24; on 2/25/24, 2/26/24, and 2/27/24; and on 3/5/24, 3/6/24, and 3/7/24 Interview on 3/27/24 at approximately 8:45 a.m. with Staff A (Director of Nursing) confirmed the above findings. Staff A revealed that the facility did not have a bowel policy/protocol. Resident #24 Review on 3/27/24 of Resident #24's March 2024 MAR revealed the following physician order: Blood glucose monitoring, two times a day, start date 7/5/23. Further review revealed no documentation of morning glucose monitoring on 3/2/24, 3/7/24, 3/8/24, 3/14/24, 3/15/24, and 3/22/24. Interview on 3/27/24 at approximately 11:15 a.m. with Staff A confirmed the above findings.
Feb 2023 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interview it was determined that the facility failed to follow the comprehensive care plan for 1 of 1 residents reviewed for skin conditions in a final sample ...

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Based on observation, record review, and interview it was determined that the facility failed to follow the comprehensive care plan for 1 of 1 residents reviewed for skin conditions in a final sample of 15 residents (Resident identifier is #19). Findings include: Observation on 2/8/23 of Resident #19 at 10:00 a.m. revealed Resident #19 in bed. Further observation revealed Resident #19's soft ankle position booties on his/her side table. Observation on 2/8/23 of Resident #19 at 2:25 p.m. revealed Resident #19 in bed. Further observation revealed Resident #19's soft ankle position booties on his/her side table. Observation on 2/8/23 of Resident #19 at 9:45 a.m. revealed Resident #19 in bed. Further observation revealed Resident #19's soft ankle position booties on his/her side table. Review on 2/9/23 of Resident #19's current care plan (Creating Home as a Team (CHAT) biography) for skin revealed the following: .At risk for pressure ulcers or other skin abnormalities . [name omitted] has a history of vascular ulcers on [pronoun omitted] LE's [lower extremities] . care team can do the following to keep skin intact . soft blue booties when in bed to protect heels . Interview on 2/9/23 at 1:15 p.m. with Staff H (Licensed Practical Nurse (LPN)) confirmed Resident #19's soft ankle position booties on his/her side table. Interview also revealed Licensed Nursing Assistants (LNAs) are responsible for applying Resident #19's soft ankle position booties. Observation on 2/9/23 at 1:20 p.m. with Staff H revealed Resident #19 awake in bed with slipper socks and a pillow under his/her legs. Further observation revealed Resident #19's heels were pink and intact. Interview on 2/9/23 at 1:30 p.m. with Staff I (LNA) revealed he/she did not apply Resident #19's soft ankle position booties while in bed because it was not in his/her care plan. Interview on 2/9/23 at 2:36 p.m. with Staff G (Charge Nurse, LPN) revealed Resident #19 should have soft ankle position booties on while in bed and LNAs would have access to the care plan. Interview on 2/9/23 at 2:45 p.m. with Staff F (Director of Nursing) confirmed Resident #19 should have soft ankle position booties on while in bed. Review of the facility policy titled, Skin Care, Guidelines; Wounds; Treatment Modalities revealed the following: .Skin Care and Treatments . #9 . Utilize pressure-reducing overlays, mattresses, chair cushions, individualized positioning schedules and devices . Procedure: 5. Chat/Care Plan interventions will be reviewed .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) committe met quarterly and consisted of the required...

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Based on interview and record review, it was determined that the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) committe met quarterly and consisted of the required members in 2022. Findings include: Review on 2/10/23 of the facility's QAPI meetings for 2022 revealed that meetings were conducted on 3/10/22, 9/13/22, and 12/13/22. Interview on 2/10/23 at 3:11 p.m. with Staff D (Administrator) confirmed that there were no documented QAPI meeting between 3/10/22 and 9/13/22. Review on 2/10/23 of the facility's form titled QAPI Meeting-Attendance dated 3/10/22 revealed that the Medical Director was not listed or documented as being in attendance. Interview on 2/10/23 at 3:11 p.m. with Staff D confirmed that there was no documentation that the Medical Director attended the 3/10/22 QAPI meeting. Review on 2/10/23 of the facility's Quality Assurance/Performance Improvement Plan revealed, .The QAPI Steering Committee will be comprised of the Medical Director . each team will report their activities and progress to the QAPI Committee at least quarterly .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in New Hampshire.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Hampshire facilities.
  • • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Warde's CMS Rating?

CMS assigns WARDE HEALTH CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Warde Staffed?

CMS rates WARDE HEALTH CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 53%, compared to the New Hampshire average of 46%.

What Have Inspectors Found at Warde?

State health inspectors documented 4 deficiencies at WARDE HEALTH CENTER during 2023 to 2024. These included: 4 with potential for harm.

Who Owns and Operates Warde?

WARDE HEALTH CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by CATHOLIC CHARITIES NEW HAMPSHIRE, a chain that manages multiple nursing homes. With 32 certified beds and approximately 31 residents (about 97% occupancy), it is a smaller facility located in WINDHAM, New Hampshire.

How Does Warde Compare to Other New Hampshire Nursing Homes?

Compared to the 100 nursing homes in New Hampshire, WARDE HEALTH CENTER's overall rating (5 stars) is above the state average of 3.0, staff turnover (53%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Warde?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Warde Safe?

Based on CMS inspection data, WARDE HEALTH CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Warde Stick Around?

WARDE HEALTH CENTER has a staff turnover rate of 53%, which is 7 percentage points above the New Hampshire average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Warde Ever Fined?

WARDE HEALTH CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Warde on Any Federal Watch List?

WARDE HEALTH CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.