WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Willow Springs Rehabilitation and Healthcare Center has a Trust Grade of C+, indicating it is slightly above average but not exceptional. It ranks #158 out of 344 nursing homes in New Jersey, placing it in the top half of facilities in the state, and #15 out of 31 in Ocean County, meaning there are only a few local options that are rated higher. Unfortunately, the trend is worsening, with the number of issues identified increasing from 1 in 2023 to 9 in 2024. Staffing is decent with a turnover rate of 33%, which is below the state average, but the facility has faced some concerning incidents, including a serious case where a resident fell and was not assessed for over 12 hours, leading to pain and a hip fracture. Additionally, there were issues with medication storage and safety device monitoring, highlighting areas that need improvement despite the facility's strengths in resident care quality measures.
- Trust Score
- C+
- In New Jersey
- #158/344
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 33% turnover. Near New Jersey's 48% average. Typical for the industry.
- Penalties ✓ Good
- $18,262 in fines. Lower than most New Jersey facilities. Relatively clean record.
- Skilled Nurses ⚠ Watch
- Each resident gets only 26 minutes of Registered Nurse (RN) attention daily — below average for New Jersey. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 19 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (33%)
15 points below New Jersey average of 48%
Facility shows strength in quality measures, fire safety.
The Bad
13pts below New Jersey avg (46%)
Typical for the industry
Below median ($33,413)
Minor penalties assessed
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 19 deficiencies on record
Dec 2024
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint # 180991
Based on observations, interviews, medical record review, and review of other pertinent facility documentatio...
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Jul 2024
5 deficiencies
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** C/O # NJ163363
Based on interview, review of the medical record and review of other facility documentation, it was determined th...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
Deficiency Text Not Available
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on observation, interview, record review, and review of other facility documentation, it was determined that the facility failed to provide the necessary care and maintenance of respiratory equi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
Resident #122
Unnecessary Meds, Psychotropic Meds, and Med Regimen Review
Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facili...
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CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected most or all residents
Deficiency Text Not Available
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Jul 2024
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
Complaint #: NJ156378, NJ157304, NJ157715, NJ158101, NJ159337, NJ159347, NJ159775, NJ160752
Based on observation, interview, and review of facility documentation, it was determined that the facility f...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
Complaint#: NJ159347
Based on observations and interviews, it was determined the facility failed to maintain a clean and homelike environment for 1 of 3 nursing units (Applewood Unit).
The deficient ...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
Complaint #: NJ159337
Based on interviews and records review on 07/02/2024, 07/03/2024 and 07/05/2024, it was determined that the facility failed to ensure a resident (Resident #19) was free from a me...
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Nov 2023
1 deficiency
MINOR
(B)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Minor Issue - procedural, no safety impact
Medical Records
(Tag F0842)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint #: NJ00166428
Based on interviews, medical record review, and review of other pertinent facility documents on 11/02/23...
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Dec 2022
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and review of medical records and other facility documentation, it was determined that the faci...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and review of facility documentation it was determined that the facility failed to a.) properl...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
b.) On 12/06/22 at 11:32 AM, the surveyor observed Resident #23 in their room resting with their eyes closed in bed on a pressure reducing, fully inflated air mattress (a mattress used to reduce the r...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0888
(Tag F0888)
Could have caused harm · This affected 1 resident
Based on observation, interviews, and review of pertinent facility documentation, it was determined that the facility failed to ensure that mitigation measures were followed to prevent the potential s...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
Based on observation, interview, and review of pertinent facility documentation, it was determined that the facility failed to a.) properly store medications, b.) maintain clean and sanitary medicatio...
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Oct 2020
4 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to ensure that the Consultant Pharmacist reviewed initial medication orders upon admission. This deficient practice was...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, it was determined that the facility failed to handle potentially hazardous foods and maintain sanitation in a safe and consistent manner.
This defi...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0761
(Tag F0761)
Minor procedural issue · This affected multiple residents
Based on observation, interview, and record review, it was determined that the facility failed to maintain emergency carts that were clean and contained up to date supplies. This deficient practice wa...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0868
(Tag F0868)
Minor procedural issue · This affected multiple residents
Based on observation, interview, and record review, it was determined that the facility failed to provide documented evidence on sign-in sheets that the facility's Medical Director was in attendance a...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 33% turnover. Below New Jersey's 48% average. Good staff retention means consistent care.
- • 19 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
- • $18,262 in fines. Above average for New Jersey. Some compliance problems on record.
About This Facility
What is Willow Springs Rehabilitation And Healthcare Ctr's CMS Rating?
CMS assigns WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Jersey, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Willow Springs Rehabilitation And Healthcare Ctr Staffed?
CMS rates WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 33%, compared to the New Jersey average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 56%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Willow Springs Rehabilitation And Healthcare Ctr?
State health inspectors documented 19 deficiencies at WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR during 2020 to 2024. These included: 1 that caused actual resident harm, 15 with potential for harm, and 3 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Willow Springs Rehabilitation And Healthcare Ctr?
WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by MARQUIS HEALTH SERVICES, a chain that manages multiple nursing homes. With 164 certified beds and approximately 133 residents (about 81% occupancy), it is a mid-sized facility located in BRICK, New Jersey.
How Does Willow Springs Rehabilitation And Healthcare Ctr Compare to Other New Jersey Nursing Homes?
Compared to the 100 nursing homes in New Jersey, WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR's overall rating (4 stars) is above the state average of 3.3, staff turnover (33%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Willow Springs Rehabilitation And Healthcare Ctr?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Willow Springs Rehabilitation And Healthcare Ctr Safe?
Based on CMS inspection data, WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Jersey. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Willow Springs Rehabilitation And Healthcare Ctr Stick Around?
WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR has a staff turnover rate of 33%, which is about average for New Jersey nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Willow Springs Rehabilitation And Healthcare Ctr Ever Fined?
WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR has been fined $18,262 across 2 penalty actions. This is below the New Jersey average of $33,261. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Willow Springs Rehabilitation And Healthcare Ctr on Any Federal Watch List?
WILLOW SPRINGS REHABILITATION AND HEALTHCARE CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.