MASONIC VILLAGE AT BURLINGTON

902 JACKSONVILLE ROAD, BURLINGTON, NJ 08016 (609) 239-3900
Non profit - Corporation 264 Beds Independent Data: November 2025 6 Immediate Jeopardy citations
Trust Grade
0/100
#282 of 344 in NJ
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Masonic Village at Burlington has a Trust Grade of F, indicating poor quality and significant concerns about care. Ranking #282 out of 344 facilities in New Jersey places them in the bottom half, and #12 out of 17 in Burlington County highlights that there are better local options available. The trend is worsening, as issues have increased from 3 in 2024 to 6 in 2025. While staffing is a strength with a 5/5 star rating and a lower turnover rate of 35%, the facility has faced serious fines totaling $86,411, which is concerning as it indicates compliance problems. Notably, there have been critical incidents, including a failure to protect a cognitively impaired resident from physical abuse and not implementing special dietary instructions for another resident at risk of choking, which raises serious safety concerns. While the staffing quality is high, the facility has significant weaknesses that families should carefully consider.

Trust Score
F
0/100
In New Jersey
#282/344
Bottom 19%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
3 → 6 violations
Staff Stability
○ Average
35% turnover. Near New Jersey's 48% average. Typical for the industry.
Penalties
✓ Good
$86,411 in fines. Lower than most New Jersey facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 64 minutes of Registered Nurse (RN) attention daily — more than 97% of New Jersey nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
12 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★☆
4.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 3 issues
2025: 6 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (35%)

    13 points below New Jersey average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

2-Star Overall Rating

Below New Jersey average (3.2)

Below average - review inspection findings carefully

Staff Turnover: 35%

11pts below New Jersey avg (46%)

Typical for the industry

Federal Fines: $86,411

Well above median ($33,413)

Moderate penalties - review what triggered them

The Ugly 12 deficiencies on record

6 life-threatening
Mar 2025 6 deficiencies 3 IJ (3 affecting multiple)
CRITICAL (K)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint #: NJ 174085 Refer to F 610 Based on observation, interviews, record review, and review of pertinent documentation, it...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint #: NJ 174085 Refer to F 610 Based on observation, interviews, record review, and review of pertinent documentation, it was determined that the facility failed to protect a cognitively impaired resident from physical abuse and ensure all other residents were protected from potential abuse. This deficient practice occurred for 1 of 2 residents reviewed for abuse (Resident #51). A review of an abuse investigation revealed on 5/23/24 at 9:45 PM, on the Dementia Unit, a Licensed Practical Nurse (LPN #1) was informed by a Certified Nurse Aide (CNA #1) that a cognitively impaired resident (Resident #51) had a 7 centimeter (cm) left forearm skin tear that required several steri-strips (wound bandage) from the resident (Resident #51) scratching themself and had a 3 cm by 4 cm right posterior hand discoloration. Observation of video footage from the time of the incident revealed that on 5/23/24, CNA #1 was observed forcibly restraining Resident #51 in their wheelchair to prevent the resident from standing and blocked the resident's wheelchair from moving with a chair and the CNA's body. The video footage identified a second resident, Resident #36, witnessed the incident and self-propelled themself away from the situation. Interview on 3/24/25, with the Licensed Nursing Home Administrator (LNHA) and Director of Nursing (DON) revealed that the incident was not initially investigated as abuse until the former LNHA reviewed the video footage two days later (5/25/24) and identified that CNA #1 abused Resident #51. The administration confirmed that CNA #1 finished working their shift on 5/23/24, and had access to all the residents on the locked unit. Resident #36 was not assessed after the incident to rule out psychosocial harm. The facility's failure to ensure all residents were free from abuse by not investigating the injuries of unknown origin or assessing Resident #36 who was present at the incident, posed a likelihood of serious harm including psychosocial to Resident #36 and Resident #51. The facility's failure to immediately remove CNA #1 from resident care to protect all fourteen residents who resided on the Dementia Unit posed the further risk of abuse for all residents with likelihood of serious harm, injury, impairment, or death. This resulted in an Immediate Jeopardy (IJ) situation. The IJ situation began on 5/23/24 at 9:33 PM, when CNA #1 was observed holding Resident #51 down. The facility's Administration were notified of the IJ on 3/25/25 at 2:54 PM. An acceptable Removal Plan (RP) was received on 3/27/25 at 2:22 PM. The RP was verified on-site by the survey team on 3/28/25 at 9:20 AM, during the continuation of the survey. The evidence was as follows: A review of the facility's policy in effect the date of the incident, Abuse and Neglect, dated 5/4/23, included Policy: the [facility] will not permit residents to be subjected to any form of abuse/neglect .Abuse definition is the willful infliction of injury .intimidation, .mental anguish. Injuries of unknown source - classified .when both of the following conditions are met a.) source of the injury was not observed or the source could not be explained by the resident. AND b.) the injury is suspicious because of the extent, location, .Identification/Investigation/Protection: 1. The [facility] will identify all types of events including .bruising of residents .that may constitute abuse. 2 .appropriate action will be taken to safeguard the resident from harm while the incident is fully investigated. Actions to include .team member placed on fact finding leave pending investigation. Social Worker referral. Psychology consultation as appropriate. Response: all reported occurrences will be fully investigated .to determine what actions are necessary and what changes are needed to policies and procedures to prevent further occurrences. Abuse Training: to ensure proper training of new and existing team members on abuse/neglect prevention, identification and protection of residents. 6. Characteristics of the resident population at risk for abuse .cognitively impaired, psychological medical problems, communication disorders, those who require extensive nursing care. 7. Training on identifying suspicious bruising . A review of the facility's policy Incident Reporting-Injuries of Unknown Origin/Source dated revised 5/16/16, included Procedure: B. all injuries of unknown origin/source shall be investigated by the nurse on duty and/or Supervisor .E. the nurse will ask the resident how the injury occurred and document their answer. F. the nurse shall obtain statements from everyone on the shift .also from team members for 24 hours prior to the discovery of the injury. G. The nurse shall contact the Supervisor and notify them. On 3/23/25 at 2:30 PM, the surveyor reviewed the Facility Reportable Event (FRE) submitted to the New Jersey Department of Health (NJDOH) by the former Licensed Nursing Home Administrator (LNHA) on 5/25/24, for Date/Time of Event: 5/23/24 at 9:35 PM. The location of the incident was the memory care Bistro and the type of incident was staff-to-resident abuse. The Description of the Event included: CNA #1 stated she asked Resident #51 to remain seated and she observed [Resident #51] scratch their own arm causing a skin tear. As this is unusual behavior for the resident we requested camera footage of the Bistro for that time period. The video was obtained today (5/25/24) and viewed by the LNHA (former). The video showed [CNA #1] physically restraining [Resident #51] from behind with her hands pushing down on [Resident #51's] shoulders causing [Resident #51] to become increasing[[NAME]] agitated. [Resident #51] was attempting to get free from [CNA #1] and struggling against [CNA #1]. [CNA #1] grabbed [Resident #51's] arm and hand. This is likely the cause of the skin tear and bruising. [Resident #51] showed [CNA #1] the left arm skin tear and [CNA #1] stopped holding [Resident #51's] arm and pushed the resident out of the bistro to the nurse. Others notified: [name redacted] Police Department after video review. A review of the Incident Investigation submitted with the FRE included: Staff to Resident Abuse Date: 5/23/24, and signed by the former LNHA and Director of Nursing (DON) on 5/29/24. A statement summary from LPN #1 revealed .[CNA #1] told her that she asked [Resident #51] to remain seated and then observed [Resident #51] scratch their own arm causing a skin tear. Investigational Findings: .[Resident #51] can communicate needs but had significant cognitive impairment and had poor safety awareness. At approximately 9:40 PM on 5/23/24, [CNA #1] reported to LPN #1 that [Resident #51's] arm was bleeding and stated that she observed [Resident #51] scratch their own arm. Upon review of the camera footage in the Bistro, the resident attempted to rise from their wheelchair and [CNA #1] grabbed [Resident #51's] arm above the left elbow and hand, and appeared to be talking to resident to sit down (no audio). A few minutes later, the resident again tried to stand. CNA #1 had the resident sit down and moved [Resident #51's] wheelchair using her body and chair as a restraint. As the resident attempted to stand, [CNA #1] pushed down on [Resident #51's] shoulders. That caused increased agitation to [Resident #51]. [Resident #51] struggled to free themselves and swung their arms and hands around their body attempting to hit [CNA #1]. [Resident #51] picked up plastic cups from the table and attempted to throw them behind them at [CNA #1]. [CNA #1] continued to hold [Resident #51] down. During the struggle between the resident and [CNA #1], the skin tear to the arm occurred. During that time, [CNA #1] did not make any attempts to distract the resident by ambulating or engaging in activities. A review of the Incident Investigation Conclusion revealed that It has been determined after gathering statements and watching footage of the incident that [CNA #1] . used unnecessary restraint on [Resident #51] which resulted in a skin tear and bruising . The surveyor reviewed Resident #51's medical record. A review of the admission Record face sheet (an admission summary) revealed the resident was admitted to the facility with diagnoses which included but were not limited to; dementia, anxiety, depression, and the need for assistance with personal care. A review of the quarterly Minimum Data Set (MDS), an assessment tool dated 5/15/24, revealed Resident #51 had a Brief Interview for Mental Status (BIMS) score of 03 out of 15, indicating that the resident had severe cognitive impairment. A review of the Individual Comprehensive Care Plan (ICCP) included a focus area initiated on 11/16/22, that the resident was at risk for skin tear and discolorations with an intervention dated 8/22/23, to apply protective arm sleeves or long sleeves. An additional focus area initiated on 11/20/23, for personalized care, included an intervention that the resident preferred a 9:00 PM bedtime. The ICCP also included a focus area revised on 2/20/23, for impaired cognitive function/dementia with an intervention dated 12/14/23, that if the resident becomes agitated at a team member, have another team member try to de-escalate the situation. A review of a skin evaluation dated 5/20/24, indicated Resident #51 had no skin issues. A second skin evaluation dated 5/24/24, indicated the resident had discoloration of the right hand and a skin tear of their forearm. On 3/23/25 at 1:54 PM, the LNHA provided two surveyors access to the video surveillance of the abuse incident that occurred on 5/23/24. The surveyors observed the following occurred on 5/23/24: At 9:33 PM, the footage showed the back of Resident #51 in their wheelchair (w/c) seated at a table in the Bistro. The resident was wearing a long sleeve shirt. To the right of the resident, Resident #36 was observed seated in their w/c at the same table next to Resident #51. CNA #1 was observed to the left of Resident #51 with her right hand on the left shoulder of Resident #51 who was trying to stand up. CNA #1 was holding the resident down and preventing the resident from standing up. At 9:34.16 PM, CNA #1 stood and walked behind Resident #51. CNA #1 pushed Resident #51's w/c into and underneath the table and locked the left wheel of the w/c. Then CNA #1 moved her chair to be positioned directly behind Resident #51 and CNA #1 had both of her hands on the resident's back. CNA #1 appeared to be speaking in Resident #51's ear. Resident #36 was observed at that time backing away from the table slightly. At 9:35.19 PM, Resident #36 was moving their w/c back and forth and started to slowly move back distancing themselves from the table. At 9:36.07 PM, Resident #51 attempted to stand up twice and each time was forcibly pushed back down into the w/c by CNA #1. CNA #1 was positioned behind the resident and was holding the resident down in the w/c. At 9:36.13 PM, Resident #51 was observed trying to push CNA #1 away by moving left to right with no success. CNA #1 again forcibly pushed Resident #51 towards the back of the w/c. The resident attempted to stand up again, and then CNA #1 pushed the resident down into the w/c. CNA #1 then placed Resident #51 in a hold by placing their left hand close to the resident's neck and their right hand in a hook motion by the right side of the resident's neck. At 9:36.22 PM, CNA #1 was observed with both of her hands pushing down on Resident #51's shoulders preventing Resident #51's movements. At 9:36.56 PM, CNA #1 was still positioned behind Resident #51 and observed to be pushing the resident down again with both hands pressed against Resident #51's shoulders. At 9:37.25 PM, CNA #1 was observed with her hands still holding the resident down by their shoulders. The resident began to struggle by moving left to right and attempted to get away from CNA #1 and threw a cup. Resident #51 next swung towards the right to break free but was unsuccessful. CNA #1 continues to forcibly restrain the resident. Resident #36 self-propels back and leaves the room. CNA #1 again holds Resident #51 down by the back and shoulders as the resident attempts to break away. At 9:37.37 PM, Resident #51 attempts to stand and CNA #1 was observed placing both hands on the resident's shoulders and pushing the resident back into their w/c. At 9:38.08 PM, CNA #1 stands, unlocked the w/c and pushed the w/c with the resident into the hall. At 9:39.31 PM, LPN #1 was observed in the hallway and wheeling Resident #51 down the hall. The video revealed that CNA #1 forcibly pushed and restrained Resident #51 eight times in the five minutes of video footage. Resident #36 who was observed in the video witnessing CNA #1 forcibly push and restrain Resident #51 was not identified in the facility's investigation or assessed by the facility for potential psychosocial abuse after observing the abuse by [CNA #1] against [Resident #51] on 5/23/24. The surveyor reviewed Resident #36's medical record. A review of the quarterly MDS dated [DATE], revealed that Resident #36 had a BIMS score of 03 out of 15, which indicated that the resident had severe cognitive impairment. A review of the admission Record face sheet revealed Resident #36 had diagnoses which included but were not limited to; dementia and aphasia (a disorder that affects communication). A review of the ICCP included a focus area dated 4/18/24, that the resident had potential to be a victim of abuse with interventions including to provide emotional support if feeling uneasy or nervous. An additional focus area dated 1/24/24, for dementia with an intervention to monitor for signs of acute confusion. The ICCP also included a focus area dated 1/24/24, for impaired ability to be understood or express ideas with an intervention to explain all procedures and speak slowly and clearly. A review of the Progress Notes (PN) revealed a Late Entry dated 5/24/24, that Resident #36 was seen for a follow up Depression/anxiety and did not include the incident observed on 5/23/24. The surveyor reviewed the PNs through 6/19/24, and there was no documented evidence that referenced Resident #36 witnessing the incident of abuse on 5/23/24. On 3/24/25 at 12:15 PM, the LNHA and the DON were interviewed by two surveyors. The LNHA stated he was the Assistant DON at the time of the incident and confirmed that he and the DON were both working at the facility when the incident occurred. The DON stated the skin tear had to be investigated to figure out what happened so the video was reviewed, and they found CNA #1 was inappropriate. When asked about signs of potential abuse, the DON stated there could be injuries, skin tears, bruising, broken bones, and emotional distress. The DON stated that LPN #1 was still working at the facility. When asked what was determined regarding Resident #51's bruise, the DON stated, I do not remember. When asked what the expectation would be, the DON stated, We would try to figure out what caused the bruise. When asked the procedure upon discovery of a bruise of unknown origin, the DON stated it should be reported to the Nursing Supervisor. The DON further stated that CNA #1 reported that the resident had a scratch. The DON stated that a CNA who identified an injury, should notify the nurse and the nurse investigates. There would be an incident report completed. The DON stated CNA #1 reported the resident scratched themselves so we (the facility) would not question her. When asked about the bruise, the DON stated they would look at the type of bruise such as a hand print. The LNHA stated that when they viewed the video, they observed that the incident was abuse and not what CNA #1 had reported. When asked about the investigation process and if an LPN would be responsible to make the determination of abuse for the bruise of unknown origin, the DON stated the LPN would report to the Nursing Supervisor, but that there would not be a statement from the Nursing Supervisor unless there was additional information to add. The DON added that the Nursing Supervisor would have to assess the bruise at that time but would not necessarily document the assessment. The DON stated she would look for any additional information. On 3/24/25 at 2:16 PM, during an interview with the LNHA in the presence of the survey team, the surveyor asked the LNHA if any other residents were assessed to rule out abuse since CNA #1 proceeded to work two hours after the bruises of unknown origin were identified on Resident #51. The LNHA stated, we were looking at the event and, did not check any other residents on the neighborhood. The LNHA stated they assumed that it was an isolated incident. When asked if Resident #36 was assessed, the LNHA stated, I do not know. There was no change [regarding Resident #36] reported in their behavior. On 3/25/25 at 1:05 PM, during a telephone interview in the presence of the survey team, LPN #1 was asked about the incident. LPN #1 stated, I do not even recall the bruise, but I remember the skin tear clearly. LPN #1 stated she asked CNA #1 what happened, and she thought it was a mishap like an accident. LPN #1 stated that she did not know about Resident #51 but that residents get agitated all the time and that it would be for a reason and that if CNA #1 could not redirect the resident, she should have called for help. LPN #1 acknowledged that no supervisor came to assess Resident #51. LPN #1 stated she was later informed of the abuse, but she was not provided any education after the incident. When asked what constituted abuse, LPN #1 stated forcibly handled resident, neglect, deprived of anything, and isolation. When asked about being barricaded between a table and a staff member, LPN #1 stated, oh certainly that would be abuse if they [residents] are held in any way. LPN #1 stated she asked Resident #51 what happened but that the resident was unable to say. On 3/27/25 at 9:55 AM, the DON acknowledged that an LPN could not do an assessment and that there was no documentation that the Registered Nurse Supervisor came to assess Resident #51 or Resident #36. On 3/27/25 at 2:01 PM, the LNHA and DON were in the conference room with the survey team. They confirmed that Resident #36 was only coincidentally seen on 5/24/24, but not specifically to address witnessing the abuse of Resident #51. A review of the facility provided transcript revealed that LPN #1 had completed an Annual Abuse review on 3/21/24. A review of the facility provided Team Member Handbook Acknowledgment signed and dated 3/14/22, by CNA #1, included but was not limited to; Abuse Policy .will not permit residents to be subjected to abuse by any person. Physical abuse included the infliction of injury including but not limited to pulling, twisting, restraints, controlling behavior through the use of forcibly handling a resident. A review of the facility provided education and performance records revealed the following: CNA #1 had completed Annual Abuse review on 3/12/24; Restraints and Alternatives training on 4/24/24; Resident Rights and Abuse training on 4/30/24; and Restraint-Free Environment training on 3/13/24. The Performance Evaluation dated 2/4/24, noted that CNA #1 was noted as Improvement Needed with comments that included: does not do well with change and continues to do things as she always has. An acceptable Removal Plan (RP) was received on 3/27/25 at 2:22 PM, which indicated the action the facility took to prevent serious harm from occurring or recurring. The facility implemented a corrective action plan to remediate the deficient practice including; on 3/27/25 Resident #51 and Resident #36 was assessed by the psychiatry Nurse Practitioner (NP) to confirm no physical or emotion injury related to the 5/23/24 incident, all nurse managers and supervisors would be required to respond to all reported incidents and accidents, and the Abuse Policy was amended to include any staff involved with an injury of unknown origin to a resident must be removed immediately from resident contact and all residents that had contact with the alleged perpetrator would be assessed and/or interviewed to ensure no physical or psychosocial harm had occurred. The survey team verified the implementation of the RP during the continuation of the on-site survey on on 3/28/25 at 9:20 AM. NJAC 8:39-4.1(a)(5)
CRITICAL (K)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Investigate Abuse (Tag F0610)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint #: NJ 174085 Refer to F 600 Based on observation, interview, record review, and review of pertinent documentation, it...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint #: NJ 174085 Refer to F 600 Based on observation, interview, record review, and review of pertinent documentation, it was determined that the facility failed to thoroughly investigate injuries of unknown origin to rule out abuse. This deficient practice was identified for 1 of 2 residents reviewed for abuse (Resident #51). A review of an abuse investigation revealed on 5/23/24 at 9:45 PM, on the Dementia Unit, a Licensed Practical Nurse (LPN #1) was informed by a Certified Nurse Aide (CNA #1) that a cognitively impaired resident (Resident #51) had a 7 centimeter (cm) left forearm skin tear that required several steri-strips (wound bandage) from the resident (Resident #51) scratching themselves and had a 3 cm by 4 cm right posterior hand discoloration. Observation of video footage from the time of the incident revealed that on 5/23/24, CNA #1 was observed forcibly restraining Resident #51 in their wheelchair to prevent the resident from standing and blocked the resident's wheelchair from moving with a chair and the CNA's body. The video footage identified a second resident, Resident #36, witnessed the incident and self-propelled themselves away from the situation. An interview on 3/24/25, with the Licensed Nursing Home Administrator (LNHA) and Director of Nursing (DON) revealed that the incident was not initially investigated as abuse until the former LNHA reviewed the video footage two days later (5/25/24) and identified that CNA #1 abused Resident #51. The administration confirmed that CNA #1 finished working their shift on 5/23/24, and had access to all the residents on the locked unit. Resident #36 was not assessed after the incident to rule out psychosocial harm. The facility's failure to implement their abuse policy by immediately conducting a thorough investigation to ensure all residents are free from abuse posed a likelihood of serious harm including psychosocial, injury, impairment, or death to all residents. This resulted in an Immediate Jeopardy (IJ) situation. The IJ situation began on 5/23/24 at 9:33 PM, when CNA #1 was observed holding Resident #51 down. The facility's Administration were notified of the IJ on 3/25/25 at 2:54 PM. An acceptable Removal Plan (RP) was received on 3/27/25 at 2:22 PM. The RP was verified on-site by the survey team on 3/28/25 at 9:20 AM, during the continuation of the survey. Findings include: A review of the facility's policy in effect the date of the incident, Abuse and Neglect, dated 5/4/23, included Policy: the [facility] will not permit residents to be subjected to any form of abuse/neglect .Abuse definition is the willful infliction of injury .intimidation, .mental anguish. Injuries of unknown source - classified .when both of the following conditions are met a.) source of the injury was not observed or the source could not be explained by the resident. AND b.) the injury is suspicious because of the extent, location, .Identification/Investigation/Protection: 1. The [facility] will identify all types of events including .bruising of residents .that may constitute abuse. 2 .appropriate action will be taken to safeguard the resident from harm while the incident is fully investigated. Actions to include .team member placed on fact finding leave pending investigation. Social Worker referral. Psychology consultation as appropriate. Response: all reported occurrences will be fully investigated .to determine what actions are necessary and what changes are needed to policies and procedures to prevent further occurrences. Abuse Training: to ensure proper training of new and existing team members on abuse/neglect prevention, identification and protection of residents. 6. Characteristics of the resident population at risk for abuse .cognitively impaired, psychological medical problems, communication disorders, those who require extensive nursing care. 7. Training on identifying suspicious bruising . A review of the facility policy, Incident Reporting-Injuries of Unknown Origin/Source, revised 5/16/16, included but was not limited to; Procedure: B. all injuries of unknown origin/source shall be investigated by the nurse on duty and/or Supervisor . E. the nurse will ask the resident how the injury occurred and document their answer. F. the nurse shall obtain statements from everyone on the shift . also from team members for 24 hours prior to the discovery of the injury. G. The nurse shall contact the Supervisor and notify them. On 3/23/25 at 1:54 PM, the LNHA provided a copy of the completed Facility Reportable Event (FRE) reported to the New Jersey Department of Health (NJDOH), Incident Investigation dated 5/23/24, for Resident #51 including all documentation and statements which revealed the following: A review of the FRE, included Date/Time of Event: 5/23/24 at 9:35 PM. The location of the incident was the memory care Bistro and the type of incident was staff-to-resident abuse. The Description of the Event included: CNA #1 stated she asked Resident #51 to remain seated and she observed [Resident #51] scratch their own arm causing a skin tear. As this is unusual behavior for the resident we requested camera footage of the Bistro for that time period. The video was obtained today (5/25/24) and viewed by the LNHA (former). The video showed [CNA #1] physically restraining [Resident #51] from behind with her hands pushing down on [Resident #51's] shoulders causing [Resident #51] to become increasing[[NAME]] agitated. [Resident #51] was attempting to get free from [CNA #1] and struggling against [CNA #1]. [CNA #1] grabbed [Resident #51's] arm and hand. This is likely the cause of the skin tear and bruising. [Resident #51] showed [CNA #1] the left arm skin tear and [CNA #1] stopped holding [Resident #51's] arm and pushed the resident out of the bistro to the nurse. Others notified: [name redacted] Police Department after video review. A review of the Incident Investigation submitted with the FRE included: Staff to Resident Abuse Date: 5/23/24, and signed by the former LNHA and Director of Nursing (DON) on 5/29/24. A statement summary from LPN #1 revealed .[CNA #1] told her that she asked [Resident #51] to remain seated and then observed [Resident #51] scratch their own arm causing a skin tear. Investigational Findings: .[Resident #51] can communicate needs but had significant cognitive impairment and had poor safety awareness. At approximately 9:40 PM on 5/23/24, [CNA #1] reported to LPN #1 that [Resident #51's] arm was bleeding and stated that she observed [Resident #51] scratch their own arm. Upon review of the camera footage in the Bistro, the resident attempted to rise from their wheelchair and [CNA #1] grabbed [Resident #51's] arm above the left elbow and hand, and appeared to be talking to resident to sit down (no audio). A few minutes later, the resident again tried to stand. CNA #1 had the resident sit down and moved [Resident #51's] wheelchair using her body and chair as a restraint. As the resident attempted to stand, [CNA #1] pushed down on [Resident #51's] shoulders. That caused increased agitation to [Resident #51]. [Resident #51] struggled to free themselves and swung their arms and hands around their body attempting to hit [CNA #1]. [Resident #51] picked up plastic cups from the table and attempted to throw them behind them at [CNA #1]. [CNA #1] continued to hold [Resident #51] down. During the struggle between the resident and [CNA #1], the skin tear to the arm occurred. During that time, [CNA #1] did not make any attempts to distract the resident by ambulating or engaging in activities. A review of the Incident Investigation Conclusion revealed that It has been determined after gathering statements and watching footage of the incident that [CNA #1] . used unnecessary restraint on [Resident #51] which resulted in a skin tear and bruising . A Progress Note dated 7/9/24 at 2:00 PM, written by LPN #1, included: Incident Date: 5/23/24/ 9:45 PM; Individual that discovered incident: CNA #1, Location of skin issue: Left forearm, right posterior hand; Type of skin issue: Skin tear- left forearm discoloration, right posterior hand; Notifications: (Physician, Family/Sponsor, Nursing Supervisor: List contact name and time notified): Info [information] placed in MD's [physician] book. A review of the admission Record face sheet (an admission summary) revealed the resident was admitted to the facility with diagnoses which included but were not limited to; dementia, anxiety, depression, and the need for assistance with personal care. A review of the quarterly Minimum Data Set (MDS), an assessment tool dated 5/15/24, revealed Resident #51 had a Brief Interview for Mental Status (BIMS) score of 03 out of 15, indicating that the resident had severe cognitive impairment. A review of the Individual Comprehensive Care Plan (ICCP) included a focus area initiated on 11/16/22, that the resident was at risk for skin tear and discolorations with an intervention dated 8/22/23, to apply protective arm sleeves or long sleeves. An additional focus area initiated on 11/20/23, for personalized care, included an intervention that the resident preferred a 9:00 PM bedtime. The ICCP also included a focus area revised on 2/20/23, for impaired cognitive function/dementia with an intervention dated 12/14/23, that if the resident becomes agitated at a team member, have another team member try to de-escalate the situation. A review of a Nursing Progress Note (NPN) dated 5/23/24 at 9:45 PM, by LPN #1, documented a skin integrity note that identified a skin tear to the left forearm measuring 7 cm and discoloration of the right posterior hand measuring 3 cm by 4 cm. The NPN further noted that the resident was unable to state what happened due to memory impairment. A review of a typed statement signed by LPN #1, dated 5/23/24, documented that CNA #1 reported that while she was observing the resident in the Bistro for safety, Resident #51 was observed to be anxious and rising from the wheelchair (w/c). CNA #1 reported the resident had to go get the boys and observed Resident #51 had scratched [their] own arm causing a skin tear. (There was no documentation that CNA #1 had reported a bruise on the resident's hand or the possible causal factor of the bruise to the right hand.) A statement on an Accident/Incident Statement/Interview Form dated 5/23/24, from CNA #1, documented .Resident #51 was sitting at the table with me (and all of a sudden, [Resident #51] stood up and almost tipped their w/c backwards. I jumped up to protect the resident and they yelled at me .had things to do .Then all of a sudden, temper went ballistic and tried throwing things at us, trying to scratch [CNA #1] with their long nails and [the resident] thought had my [CNA #1's] arms but in reality had own arms and digging into own skin on own arms, but scratched themselves. [Resident #51] was out of control. She further documented that she kept yelling for LPN #1 and that she was in the office and when LPN #1 finally did come, I showed her the skin tear on Resident #51's left forearm- [Resident #51] did it to themselves. There was a picture drawn on the page of a figure with two hands together in front and I was behind [Resident #51] trying not to let the wheelchair tip over. The statement section for a Manager/Supervisor signature was left blank and undated. A review of the facility provided Skin Injury report dated 5/23/24 at 9:45 PM, completed by LPN #1, included but was not limited to; . CNA #1 stated she asked Resident #51 to stay seated and observed the resident scratch their own arm causing a skin tear. When asked how the incident happened, Resident #51 replied fix it. The Witnesses section revealed no witnesses found. A review of a typed statement signed by the Assistant Director of Nursing (ADON), who was now the LNHA, and dated 5/25/24, documented that when LPN #1 asked Resident #51 what happened, the resident replied, Fix it which contraindicated LPN #1's statement. A statement on the facility Accident/Incident Statement/Interview Form dated 5/23/24, from CNA #2 on the unit, documented that the resident did not have any skin tears prior to the incident. CNA #2 did not indicate if CNA #1 was yelling out for LPN #1. (There was no statement or assessment provided from the Nursing Supervisor who the facility stated had been made aware.) At the same time and date (3/23/25 at 1:54 PM) that the LNHA provided the investigation, the LNHA provided two surveyors access to the video surveillance of the abuse incident that occurred on 5/23/24. The surveyors observed the following occurred on 5/23/24: At 9:33 PM, the footage showed the back of Resident #51 in their wheelchair (w/c) seated at a table in the Bistro. The resident was wearing a long sleeve shirt. To the right of the resident, Resident #36 was observed seated in their w/c at the same table next to Resident #51. CNA #1 was observed to the left of Resident #51 with her right hand on the left shoulder of Resident #51 who was trying to stand up. CNA #1 was holding the resident down and preventing the resident from standing up. At 9:34.16 PM, CNA #1 stood and walked behind Resident #51. CNA #1 pushed Resident #51's w/c into and underneath the table and locked the left wheel of the w/c. Then CNA #1 moved her chair to be positioned directly behind Resident #51 and CNA #1 had both of her hands on the resident's back. CNA #1 appeared to be speaking in Resident #51's ear. Resident #36 was observed at that time backing away from the table slightly. At 9:35.19 PM, Resident #36 was moving their w/c back and forth and started to slowly move back distancing themselves from the table. At 9:36.07 PM, Resident #51 attempted to stand up twice and each time was forcibly pushed back down into the w/c by CNA #1. CNA #1 was positioned behind the resident and was holding the resident down in the w/c. At 9:36.13 PM, Resident #51 was observed trying to push CNA #1 away by moving left to right with no success. CNA #1 again forcibly pushed Resident #51 towards the back of the w/c. The resident attempted to stand up again, and then CNA #1 pushed the resident down into the w/c. CNA #1 then placed Resident #51 in a hold by placing their left hand close to the resident's neck and their right hand in a hook motion by the right side of the resident's neck. At 9:36.22 PM, CNA #1 was observed with both of her hands pushing down on Resident #51's shoulders preventing Resident #51's movements. At 9:36.56 PM, CNA #1 was still positioned behind Resident #51 and observed to be pushing the resident down again with both hands pressed against Resident #51's shoulders. At 9:37.25 PM, CNA #1 was observed with her hands still holding the resident down by their shoulders. The resident began to struggle by moving left to right and attempted to get away from CNA #1 and threw a cup. Resident #51 next swung towards the right to break free but was unsuccessful. CNA #1 continues to forcibly restrain the resident. Resident #36 self-propels back and leaves the room. CNA #1 again holds Resident #51 down by the back and shoulders as the resident attempts to break away. At 9:37.37 PM, Resident #51 attempts to stand and CNA #1 was observed placing both hands on the resident's shoulders and pushing the resident back into their w/c. At 9:38.08 PM, CNA #1 stands, unlocked the w/c and pushed the w/c with the resident into the hall. At 9:39.31 PM, LPN #1 was observed in the hallway and wheeling Resident #51 down the hall. The video revealed that CNA #1 forcibly pushed and restrained Resident #51 eight times in the five minutes of video footage. Resident #36 who was observed in the video witnessing CNA #1 forcibly push and restrain Resident #51 was not identified in the facility's investigation or assessed by the facility for potential psychosocial abuse after observing the abuse by [CNA #1] against [Resident #51] on 5/23/24. CNA #1's statement provided in the investigation did not include Resident #36 was at the table with Resident #51 and herself. On 3/24/25 at 12:15 PM, the current LNHA and the DON were interviewed by two surveyors. The DON stated the skin tear had to be investigated to figure out what happened so the video was reviewed. The DON stated signs of abuse could be injuries, skin tears, bruising, broken bones, and emotional distress. When asked what was determined regarding Resident #51's bruise, the DON stated, I do not remember. When asked what the expectation would be, the DON stated, We would try to figure out what caused the bruise. When asked the procedure upon discovery of a bruise of unknown origin, the DON stated it should be reported to the Nursing Supervisor (NS). The DON stated the CNA notifies the nurse and the nurse investigates, and there would be an incident report completed. The DON stated that CNA #1 reported that the resident scratched themselves, so we (the facility) would not question CNA #1 any further. When asked about the bruise, the DON stated they would look at the type of bruise such as a hand print. When asked about the investigation process and if an LPN would be responsible to make the determination of abuse for a bruise of unknown origin, the DON stated the LPN would have to report to the NS regarding the bruise and the NS would not document a statement unless they felt they had something to add. It was not consistently required. The DON added that the NS was responsible to assess the bruise at that time, but would not have to document the assessment. The facility could not provide any documentation from the NS. When asked about what should have happened with the investigation process, the DON stated that the nurse should have investigated the injury and completed an incident report. The DON further stated that the nurse and supervisor should have investigated the incident that night and they should have obtained statements from staff. On 3/24/25 at 2:16 PM, during an interview with two surveyors regarding the incident that occurred on 5/23/24, the LNHA stated, yes this was abuse, and confirmed that the Social Worker (SW) did not visit with any residents after the incident. The LNHA stated, we were looking at the event and did not go further to check other residents. I believe we thought it was isolated to this event. The LNHA confirmed that CNA #1 finished her shift after the abuse occurred on 5/23/24, and stated CNA #1 physically restrained Resident #51. The LNHA stated they were looking at the event and did not check any other residents on the neighborhood and stated we assumed that it [the abuse] was isolated. The LNHA was unable to provide any documentation or confirm that all 14 residents were assessed to ensure they were not physically or psychosocially abused. When asked if Resident #36 was assessed, the LNHA stated, I do not know. There was no change [regarding Resident #36] reported in their behavior. On 3/24/25 at 2:58 PM, the surveyor interviewed LPN #3, who stated that if there was a resident with an injury of unknown origin, the nurse first saw what care the resident needed, then asked the resident if they were able to explain what happened, and then informed the supervisor. LPN #3 further stated that she documented the description of the injury. LPN #3 stated that if it looked like a scratch, she checked the resident's nails and checked the CNA's nails. LPN #3 stated if the injury was of unknown origin, the supervisors initiated the investigation and looked back about 72 hours to obtain statements. On 3/24/25 at 2:59 PM, during an interview with LPN #2 regarding the investigation process, she stated that if a CNA reported a bruise or any injury, the protocol was to inform the supervisor and notify the physician and the family. If abuse was suspected the supervisor had to report it. On 3/24/25 at 3:06 PM, during an interview with a Unit Manager (UM), who stated the process when an injury of unknown origin was identified, it was investigated by speaking to all the staff involved with the resident's care. The UM stated she tried to find out what happened and completed an incident report. The UM stated if abuse was suspected, the DON and LNHA were notified, and the police were notified as well. On 3/25/25 at 1:05 PM, during a telephone interview in the presence of the survey team, LPN #1 was asked about the incident. LPN #1 stated, I do not even recall the bruise, but I remember the skin tear clearly. LPN #1 stated she asked CNA #1 what happened, and she thought it was a mishap, like an accident. LPN #1 stated if a resident had an injury of unknown origin, she would ask a witness what happened and would document what they had said happened. LPN #1 stated she notified the supervisor after she attended to any injuries. LPN #1 further stated she was not present during the incident and she documented what had been told by CNA #1. LPN #1 stated she had not observed Resident #51 being agitated. LPN #1 stated that if she felt a resident was injured maliciously she would have addressed it immediately. LPN #1 further stated that if there was an injury of unknown origin, there needed to be good documentation, meaning she would ask for statements and inform the supervisor. LPN #1 acknowledged that no supervisor came to the assess Resident #51. LPN #1 stated she asked Resident #51 what happened, and the resident was unable to say what occurred. On 3/27/25 at 9:55 AM, the DON acknowledged that LPN #1 was not permitted to complete an assessment (outside the scope of practice for an LPN) and that there was no documentation that the Registered Nurse Supervisor investigated and assessed either Resident #51 or Resident #36 after the incident occurred on 5/23/24. An acceptable Removal Plan (RP) was received on 3/27/25 at 2:22 PM, which indicated the action the facility took to prevent serious harm from occurring or recurring. The facility implemented corrective action plan to remediate the deficient practice including; an amended Abuse Policy to ensure: staff involved with any incident or accident of unknown origin must remove the involved staff member immediately and that person must leave the clinical area, and not have further contact with residents until the investigation was completed, all other residents who are on the alleged perpetrator's assignment or have had contact with the alleged perpetrator must be assessed and/or interviewed to ensure no physical or psychological injuries existed, a Supervisor or Manager must respond to all accidents and incidents in person to determine if the injury origin is unknown, and the Supervisor/Manager MUST call the Administrator for all cases of injuries/accidents of unknown origin. On 3/27/25, Resident #51 and Resident #36 were assessed by the psychiatry Nurse Practitioner (NP) to confirm no physical or emotional injury related to the 5/23/24, incident occurred; all nurse managers and supervisors would be required to respond to all reported incidents and accidents. The survey team verified the implementation of the RP during the continuation of the on-site survey on on 3/28/25 at 9:20 AM. NJAC 8:39-4.1(a)(5)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0808 (Tag F0808)

Someone could have died · This affected multiple residents

Complaint #: NJ 174543 Repeat Deficiency Based on observation, interview, record review, and review of pertinent documentation, it was determined that the facility failed to ensure special dietary ins...

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Complaint #: NJ 174543 Repeat Deficiency Based on observation, interview, record review, and review of pertinent documentation, it was determined that the facility failed to ensure special dietary instructions were implemented for a cognitively impaired resident who was identified as being at risk for choking and aspiration (inhaling food into the lungs) and required nectar thick liquids (liquid thickened with an agent for a nectar-like consistency), did not receive a straw. This deficient practice was identified for 1 of 2 residents review for food (Resident #3), and it was previously cited during a complaint visit. During a breakfast observation on 3/25/25, the surveyor observed Resident #3 in the Lilac Bistro eating their meal and the resident began to forcibly cough. The surveyor observed Resident #3 had a half-filled plastic cup with a straw inserted through the lid. At that time, the Licensed Practical Nurse (LPN #1) proceeded to the resident and removed the straw from the lid, and LPN #1 then approached the Certified Nurse Aide (CNA #1) to inform her that the resident could not have a straw. An interview 3/25/25, with the Speech Therapist (ST), revealed that Resident #3 had dysphagia (difficulty swallowing) and straws had been discontinued because the resident had bad oral control, so the fluid goes back causing the resident to cough, and the resident could choke. The facility's failure to ensure that a cognitively impaired resident with a special dietary instruction of no straw did not receive a straw. Resident #3 was provided a straw which posed the likelihood of choking and aspiration which result in serious harm, impairment, or death. This resulted in an Immediate Jeopardy (IJ) situation. The IJ began on 3/25/25 at 8:30 AM, when Resident #3 was observed forcibly coughing with a straw in their drink. The facility's Administration were notified of the IJ on 3/25/25 at 2:54 PM. The facility submitted an acceptable Removal Plan (RP) on 3/27/25 at 11:31 AM. The survey team verified the implementation of the RP on-site on 3/28/25 at 9:20 AM. The evidence was as follows: A review of the facility provided policy Thickened Liquids dated 11/10/24, included but were not limited to; Residents with .altered-liquid consistency will receive thickened liquids at the level ordered .to safely maintain hydration. Purpose: to reduce or prevent the risk of aspiration. 6. Commercial thickened .juice will be provided for meal service and for nursing staff . A review of the facility provided policy Checking Accuracy of Meal Tickets dated 10/15/24, included but were not limited to; maintains a mechanism to ensure the safe and accurate .distribution of food items .Procedure: 6. Meals are placed on the counter for nursing to check for accuracy and special instructions . A review of the facility provided policy Meal Service dated 10/15/24, included but were not limited to; Procedures: B.10. A nurse will monitor the dining room during meals. C.3. Trained individuals will review the .diet slip .and serve the .beverages . On 3/25/25 at 8:30 AM, the surveyor observed Resident #3 in the Lilac Bistro eating their meal who began to forcibly cough. The surveyor observed Resident #3 had a half-filled plastic cup with a straw inserted through the lid. At that time, LPN #1 proceeded to the resident and removed the straw from the lid. LPN #1 then approached CNA #1 and informed her that the resident could not have a straw. The surveyor observed the resident's meal ticket that was located next to the resident, and the ticket indicated Special Instructions: NO STRAWS that was highlighted in orange. On 3/25/25 at 8:31 AM, the surveyor interviewed LPN #1, who stated that Resident #3 should not have any straws. On 3/25/25 at 8:32 AM, the surveyor interviewed CNA #1, who provided Resident #3 with the straw. CNA #1 stated she was agency (staff) and the process was that she was supposed to check the meal ticket, but she did not see the ticket. CNA #1 stated, I should have looked, and confirmed that she provided the straw to Resident #3. On 3/25/25 at 8:35 AM, the surveyor interviewed the Registered Nurse/Unit Manager (RN/UM #1), who stated that the nurses and CNAs should check all meal tickets, and stated Resident #3 could have choked on fluids. On 3/25/25 at 9:11 AM, the surveyor interviewed the ST, who stated that Resident #3 had a dysphagia (difficulty swallowing) evaluation, and straws had been discontinued. The ST stated the resident had bad oral control, so the fluid goes back causing the resident to cough, and the resident could choke. On 3/25/25 at 9:30 AM, the surveyor interviewed the Licensed Nursing Home Administrator (LNHA), who stated the facility used agency staff, and the Staffing Coordinator educated agency staff on the facility's policies. The LNHA stated, I would have expected that [the special instructions for not having straws] to have been caught prior to the resident receiving the straw. The LNHA confirmed that per the prior Plan of Correction, the agency staff should have been educated. On 3/25/25 at 9:44 AM, the surveyor reviewed the electronic medical record for Resident #3. A review of the admission Record face sheet (an admission summary), reflected that Resident #3 had diagnoses which included but were not limited to; dysphagia (difficulty swallowing). A review of the most recent comprehensive Minimum Data Set (MDS), an assessment tool dated 3/2/25, reflected a Brief Interview for Mental Status (BIMS) score of 06 out of 15, which indicated the resident had a moderately impaired cognition. A review of Section GG for self-care, reflected that Resident #3 was coded as 04, which indicated the resident needed supervision or touching assistance while eating. The MDS further documented that the resident received a mechanically altered diet for both food and liquids. A review of the Order Summary Report reflected the following orders: a diet order dated 2/21/25, for mechanical soft ground texture and nectar thick liquids; acknowledge that appropriately ordered diet was provided and an order dated 2/23/25, for Speech Therapy Screen evaluate and/or treat consultation related to diet, chewing food, and spitting out. A review of the individual comprehensive care plan (ICCP) included a focus area dated 4/28/23, and revised 2/28/25, that the resident was at nutritional risk and had a mechanically altered diet. The goal was for the resident to remain comfortable. One intervention included was to provide diet as ordered, regular, mechanical soft with nectar thickened liquids. A review of the Speech Therapy Evaluation and Plan of Care note dated 2/21/25, included but was not limited to; dysphagia. The reason for referral was that the resident reported fear of swallowing. Medical factors included aspiration precautions. A review of the Nutrition Significant Change Assessment note dated 2/28/25, included but was not limited to; diet: regular, mechanically soft (downgraded .on 2/21) with nectar thick liquids. No straws. A review of the undated facility Handbook provided to agency staff included but were not limited to; Explanation of Diets . Dysphagia and why it is important: affects the muscle used for chewing and swallowing which become weak or uncoordinated. As a result, food and drink can go into the lungs instead of the stomach .can cause serious chest infections. Understanding and implementing the diet types are essential .to improve a resident's quality of life and address specific health challenges they may face. When a patient is not given the diet they are ordered one of three things may happen: 1) they may choke . 2) they may spend excess time chewing and may stop eating because they are tired resulting in weight loss, 3) they could aspirate leading to pneumonia or death . The acceptable Removal Plan on 3/27/25 at 11:31 AM, indicated the action the facility will take to prevent serious harm from occurring or reoccurring. The facility implemented a corrective action plan to remediate the deficient practice which included; on 3/25/25 at 8:30 AM, LPN #1 immediately removed the straw from Resident #3's cup and explained to CNA #1 the resident's special dietary instructions, the nurse auscultated (listened to) the lung fields for Resident #3 and their lungs were clear; on 3/25/25 at 8:17 PM, the Medical Director assessed the resident, Resident #3 was ordered a chest x-ray to rule out aspiration and vitals were ordered every shift for three days to monitor for signs and symptoms of aspiration, all nursing and dining staff were educated on the facility's policy for checking the meal ticket against what was being served to our residents with emphasis placed on the need to look at any printed special instructions. The survey team verified the implementation on-site during the continuation of the survey on 3/28/25. NJAC 8:39-17.4(a)1; 27.1(a)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

Based on observation, interview, review of medical records and other facility documentation, it was determined that the facility failed to identify the causal factor and implement appropriate interven...

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Based on observation, interview, review of medical records and other facility documentation, it was determined that the facility failed to identify the causal factor and implement appropriate interventions to prevent recurrence and consistently follow fall prevention interventions documented on the Care Plan. This deficient practice was identified for 1 of 2 residents (Resident # 76) reviewed for falls and accidents and was evidenced by the following: On 3/24/25 at 9:49 AM, the surveyor observed Resident #76 in bed, the head of the bed was elevated. A fall mat was observed on the left side of the bed and the call light and blanket were observed on the floor. The resident could not answer the surveyors questions. On 3/25/25 at 11:30 AM, the surveyor reviewed the admission Record which reflected that Resident #76 was admitted to the facility with diagnoses which included but were not limited to; Personal history of traumatic brain injury, other fracture of left lower leg, subsequent encounter for closed fracture with routine healing, mood disturbance, and unspecified abnormality of gait and mobility. On 03/27/25 at 9:48 AM, the surveyor again observed the call light, the phone was not within reach of the resident and alerted the staff. Resident was observed on the bed without socks. The Quarterly Minimal Data Set (MDS) an assessment tool dated 2/17/25, reflected that Resident #76 had a BIMS (Brief Interview for Mental Status) score of 03 out of 15 indicative of severe cognitive impairment and had communication deficits due to the diagnoses of progressive aphasia. The MDS also reflected that Resident #76 required total assistance of one person assist for bed mobility and transfer. A review of the comprehensive care plan revealed that Resident #76 sustained multiple falls at the facility. The care plan also reflected that Resident #76 was to have mats on both sides of the bed, phone on the bedside table, and personal items within reach. On 3/25/25 at 9:30 AM, the surveyor requested all investigations for Resident #76. On 3/26/25 the facility provided the following investigations which revealed the following falls: 1. On 1/16/24 at 10:24 AM, fell in the room. Upon inquiry, Resident #76 informed staff that they were going to the bathroom. Intervention: Ask resident if they need to use the bathroom at the end of the shift. 2. On 1/26/24 at 4:50 PM, Resident #76 slid out of the bed to the floor. Intervention: none were documented as implemented. 3. On 3/16/24 timed 9:49 PM, Resident #76 was found on the floor by the door in their room calling for help. Observed with visible trauma to the face, abrasions seen from forehead down the chin. Resident was transferred to the Emergency Department for evaluation. The intervention was to turn the television off at night as the resident stated they attempted to get out of bed to turn off the television. 4. On 3/18/24 at 3:00 AM, observed on the floor with back against the bed. Intervention: was to ask the resident to call for assistance. 5. On 5/14/24 at 6:55 PM, fell in the room while attempted to transfer self from the chair to the bed. Intervention: Ask the resident to call for assistance with transfers. 6. On 5/17/24 at 12:00 PM, Resident fell from the bed to the floor while attempted to reach for personal items on the floor. Intervention: Do not leave the resident in wheelchair unsupervised. The resident fell from the bed not while sitting in the chair. 7. On 5/17/24 at 11:35 PM, Resident #76 was found on the floor in the room. The intervention was to have the floor mat at bedside while resident was in bed. 8. On 6/6/24 at 8:20 PM, Resident #76 found on the floor in the hallway yelling for help. Resident stated they fell of the bed and crawled on the floor. Interventions: Make rounds more often to ensure safety. 9. On 6/15/24 at 12:41 PM, Call light on, resident stated that they had to go to the bathroom. The resident had the light on at 9:00 and per the Certified Nurses Aide (CNA) was assisted to the bathroom at 9:00 AM. At 12:41 PM, resident was assisted to the bathroom and had a bowel movement. Interventions: Hourly rounds for incontinence care. 10. On 7/4/24 at 7:45 PM. The note reflected that Resident #76 informed the staff that they were trying to reach the phone and slipped down. The intervention was to have all personal items within reach. Place the phone on the bedside table. [The phone was not observed within reach on 3/27/25 at 9:47 AM]. 11. On 8/10/24 at 11:50 AM, found on the floor in the room. Resident reported that they were trying to go to the bathroom, slide out of the bed, rang the bell but nobody came. Interventions: Assist with transfer as per physical therapy recommendations. 12. On 8/19/24 at 9:50 AM, Resident #76 call light was on, CNA found the resident on the floor mat. Sustained abrasions to left big toe and right pinky toe. Intervention: Assist resident in listening to audio books during room visits. 13. On 8/20/24 at 1:33 PM, CNA found Resident #76 on the floor on their knees beside their bed in the room. Intervention: Assist resident with ambulation and transfers utilizing therapy recommendations. Determine resident's ability to transfer. 14. On 8/20/24 at 12:40 AM, Resident #76 was found on the floor in the bathroom. There was no intervention for the fall. Staff could not determine who assisted the resident to the bathroom or how long Resident #76 was on the floor. 15. On 10/9/24 at 1:30 PM, Resident #76 slid from the chair while being assisted by a family member. Intervention: Monitor and provide assistance with transfers if needed. 16. On 10/18/24 at 10:25 PM, Resident #76 fell while being transferred by the CNA to the toilet. Intervention: Use wheelchair when taking to the bathroom. 17. On 10/21/24 at 6:14 PM, Resident #76 fell while being assisted in the shower by the CNA. Intervention: Anticipate spontaneous transfer. Have all necessary items within reach. Give resident simple and direct instructions before and during transfers. 18. On 10/30/24 at 12:32 PM, Resident #76 was found on the floor in front of the bed. Intervention: Remind resident to call for assistance. 19. On 11/2/24 at 7:01 PM, Resident #76 found on the floor in front of the bathroom door. Interventions: Have the resident wears hipsters to prevent injury. 20. On 11/22/24 at 1:33 PM, resident found on the floor mat covered with feces, no gripper socks on. Resident stated they fell of the bed. Intervention: Use proper assisted device wheelchair/walker as needed. The incident report did not indicate when the resident was last toileted. 21. On 1/1/25 at 8:50 PM, the Resident Representative (RR) assisted Resident #76 to the bathroom, the resident fell while being transferred from the toilet. Intervention: Educate RR to ask for assistance with transfer as part of the routine. 22. On 2/9/25 at 2:25 PM, during rounds the resident was noted on the floor on the side of the bed. Interventions: Fall mat on both sides of the bed. 23. On 2/23/25 timed 11:05 PM, Resident #76 was found between the bed and the radiator in the room. Intervention: Move bed to another wall away from the radiator. 24. On 2/16/25 at 9:17 PM, RR called and informed the staff that the resident slide out of bed. The RR informed staff that the resident wanted to go to the bathroom. Intervention: Frequent checks when family is visiting. 25. On 3/18/25 at 3:00 AM, observed the resident sitting on the floor with their back against the bed. Observed with a reddish color abrasion on the left ankle measuring 1 centimeter (cm) x 1 cm. The resident stated that they fell. Intervention: Bedside table within reach. On 3/27/24 at 9:48 AM, the surveyor observed Resident #76 in bed, the call light was underneath the bed. The phone was on the dresser and was not within reach. On 3/28/25 at 10:47 AM, the surveyor visited the resident, and observed the call light underneath the bed and the phone on the dresser. The phone was to be on the bedside table for easy reach. The surveyor accompanied the nurse to the room where we both observed the call light underneath the bed and the phone not within reach. The nurse told the surveyor that he was an agency staff and did not know much about the resident's routine. On 3/27/29 at 1:15 PM, the surveyor interviewed the Unit Manager (UM) regarding the falls. The UM stated that Resident #76 refused to get out of the bed and would not get dressed unless they had an appointment. The UM added that staff were to check on the resident frequently while in bed. On 3/27/25 at 1:35 PM, the surveyor discussed the falls with the Director of Nursing (DON) and asked for a timeline of the falls. On 03/28/25 at 10:47 AM, the surveyor observed Resident #76 in bed. The call light was observed underneath the bed, the phone was on the dresser and not on the bedside table, out of the resident's reach. On 03/28/25 at 9:41 AM, the survey team met with the Licensed Nursing Home Administrator (LNHA) and the DON. The surveyor informed the DON and LNHA of the observations regarding Resident #76 multiple falls, observations of socks not worn and pattern of falls related to toileting and a timeline of the falls was requested. On 3/28/25 at 11:15 AM the DON stated that interventions were added on the care plan after each fall. A review of the timeline provided failed to indicate that the causal factor was identified after each fall and specific interventions were added to prevent recurrence. On 3/28/25 at 11:30 AM, the surveyor reviewed the facility policy titled, Incident Reporting revised 1/6/25. The policy indicated that All accidents and incidents shall be investigated by the nurse on duty and/or Neighborhood Manager/Supervisor and documented in Risk Management (on the electronic medical record system). If the incident involves a resident fall, the fall investigation Worksheet should also be completed. Interventions based on the assessment of causal factors will be documented on the resident's care plan. NJAC 8:39-27.1 (a)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0712 (Tag F0712)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, it was determined that the facility failed to ensure that the physician responsible for supervising the care of residents conducted face to face vis...

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Based on observation, interview, and record review, it was determined that the facility failed to ensure that the physician responsible for supervising the care of residents conducted face to face visits, and documented progress notes at least every 60 days. This deficient practice was identified for 3 of 3 residents (Resident #8 and #22, #76) reviewed for physician care and was evidenced by the following: 1. On 3/22/25 at 10:30 AM, the surveyor observed Resident #8 in bed, the resident requested to speak with the surveyor. The resident informed the surveyor that they had not seen their assigned physician for nine months. The resident stated that the Nurse Practitioner (NP) visited monthly for 5 minutes, and then charged for a 30 minute visit. The surveyor reviewed Resident #8's medical records. Resident #8 was admitted to the facility with diagnoses which included, but were not limited to; adrenal insufficiency, glaucoma, and acromegaly (abnormal increased growth of bones and tissues). A review of the Physician Progress Notes revealed that from January 2024 to October 2024, the Nurse Practitioner documented that she had seen Resident #8 and written the Progress Notes. 1/15/24, 2/7/24,3/1/24,3/21/24, 4/2/24, 5/3/24. Review of the medical record revealed that the physician wrote a progress notes on 7/24/24. There was no documentation that Resident #8's primary physician had conducted alternating face to face visits with the resident while working in collaboration with the Nurse Practitioner's visits. 2. Resident #22 was had diagnoses which included but were not limited to; acute kidney failure, heart failure, and Extended Spectrum Beta Lactamase (ESBL) Resistance, a carrier or suspected carrier of Clostridium difficile (C. Diff - a bacterium infection) and Cellulitis of right lower limb. A review of the Physician Progress Notes from January 2024 to November 2024, reflected that the Nurse Practitioner documented that she had seen Resident #22 almost weekly and written the following Progress Notes. A physician note was written 11/8/24 1/28/25, 3/7/25. There was no documentation that Resident #22's primary physician had conducted alternating face to face visits with the resident while working in collaboration with the Nurse Practitioner visits. 3. Resident #76 was admitted to the facility with diagnosis which included, but were not limited to Dementia, left ankle fracture and frequent falls. Resident #76 had delayed speech and could not communicate clearly with the surveyor. A review of the Physician Progress Notes from November 2023 to March 2025, reflected that the Nurse Practitioner documented that she had seen Resident #76 almost weekly and documented Progress Notes. The physician completed the history and physical on 11/17/23 and there was no documented physician progress notes in the clinical record regarding that the physician alternating the visits with the Nurse Practitioner. On 3/28/25 at 11:18 AM, the Licensed Nursing Home Administrator (LNHA) provided the facility policy titled, Medical Service Physician Visits last revised 10/30/2024. The following were documented: A physician or advanced practice nurse shall visit each resident at least every 30 days. Following the initial visit, alternate 30-day visits may be delegated by physician to a Nurse Practitioner who possesses current licensure from the New Jersey State Board of Nursing in accordance with Home policy. Sick visits will be scheduled as needed. On 3/28/25 at 11:45 AM, the surveyor informed the Administrator and Director of Nursing regarding physician visits for Resident #8, #22 and #76. There was no additional information provided by the facility. NJAC 8:39-27.1
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, it was determined that the facility failed to a) ensure the infection control...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, it was determined that the facility failed to a) ensure the infection control practices for residents on transmission-based precautions (TBP) were implemented in accordance with accepted national standards, and b) ensure the facility's infection control for TBP policy reflected evidence-based standards of infection control practices. This deficient practice was identified for 3 of 3 residents reviewed on TBP (Resident #22, #8 and Resident #37 and was evidenced by the following: 1. On 3/21/25 at 10:14 AM, the surveyor observed a plastic bin with drawers outside the room for Resident #22. The drawers had personal protective equipment (PPE) including gowns and gloves. A sign affixed to the resident's door indicated the following: Contact Precaution and specified the proper Personal Protective Equipment to wear prior to entering the room. On 3/24/25 at 9:05 AM, the surveyor observed a Certified Nurses Aide (CNA) in the room assisted Resident #22 with care. The CNA was not wearing a PPE gown. The CNA assisted Resident #22 with transfer and changed the bed linens. The CNA washed her hands and exited the room. On 3/24/25 at 9:10 AM, the surveyor interviewed the CNA who stated that she should have used the proper PPE when providing care. The CNA added that the PPE was to be used when physical care, changing and cleaning was being performed. On 3/24/25 at 9:15 AM, the surveyor observed the Licensed Practical Nurse (LPN) caring for Resident #22's PICC line (Peripherally inserted central catheter- a thin, flexible tube inserted into a vein in the upper arm and threaded into a larger vein near the heart). The LPN entered the room with the medication and the intravenous tubing, placed them on the bedside table, donned (put on) gloves, hung the medication on the pole, primed the line and removed her soiled gloves. At 9:19 AM, the LPN donned a pair of clean gloves, used an alcohol pad, disinfected the hub of the tubing and removed her gloves. At 9:21 AM, the LPN donned gloves removed the cap from the PICC line and connected the intravenous solution to the PICC line. With the same gloved hands, the nurse adjusted the intravenous tubing to the infusion pump, primed the line and ran the Vancomycin drip (Antibiotic used to treat C-difficile). At 9:30 AM, the LPN donned gloves, adjusted the Foley catheter and placed the Foley catheter in a privacy bag. At 9:33 AM, the LPN failed to wash hands and then used Alcohol Based Hand Rub prior to exiting the room. On 3/26/25 at 11:55 AM, the surveyor interviewed the LPN regarding the observed procedure. The LPN confirmed that she should wash her hands after removing her gloves because it was the protocol. The LPN stated, I did not do it yesterday. When asked what was the recommended hand hygiene for residents on contact precaution for C-diff, she stated, soap and water. On 3/26/25 at 12:45 PM, the surveyor discussed the above observation with the Infection Preventionist (IP). The IP confirmed that staff had received in-service education regarding PICC line and Contact Precautions. The IP stated confirmed that during care for Resident #22 staff should wear the proper PPE and wash their hands after removing their gloves. The IP confirmed that Resident #22 had an infection called Clostridium difficile Colitis (C. difficile, inflammation of the colon caused by the Clostridium difficile). Resident #22 was also on isolation for ESBL (Extended -Spectrum Beta- Lactamase) infection. Resident #22 had also a Foley Catheter and the PPE was only necessary when physical contact rendering care was being performed. A review of Resident #22's Face Sheet (admission summary) indicated Resident #22 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses which included acute kidney failure, heart failure, and Extended Spectrum Beta Lactamase (ESBL) Resistance, a carrier or suspected carrier of Cdiff, and Cellulitis of right lower limb. A review of the resident's electronic physician's order dated 3/5/25 indicated the antibiotic Vancomycin was ordered to treat the right lower leg cellulitis A review of the resident's electronic Care Plan initiated 3/05/25, indicated Resident #22 was on Enhanced Barrier precautions (EBP) while PICC line was in place. The interventions included for staff to maintain standards precautions. Hand washing before and after each intervention. 2. On 3/24/25 at 10:46 AM, the surveyor observed the same LPN cleansing the G-Tube (gastrostomy tube that provides direct access to the stomach for feeding, hydration and medication) site for Resident # 44. The LPN failed to set a clean field for the procedure. The LPN donned gloves, removed the soiled dressing and placed it on the bedside table. The then LPN donned gloves, cleansed the G-tube site and placed the soiled dressing directly on top of the bedside table. The LPN did not change her soiled gloves after removing the soiled dressing. The LPN disinfected the table prior to exiting the room, and used ABHR to disinfect her hands. On 3/26/25 at 12:45 PM, the concern was discussed wit the IP. The IP confirmed that the nurse should have had a clean field and should not have placed the soiled dressing on the resident over bed table. On 3/28/25 at 11:27 AM, the survey team met with the Administrator and Director of Nursing (DON). The DON stated that the concerns were brought to her attention and the staff was reeducated. A review of the facility policy for Enhanced Barriers Precautions, dated 4/1/24 revealed the following: Enhanced Barriers precautions are used as an infection control prevention and control interventions to reduce the spread of multi-drug resistant organisms (MDROs) to residents. EBP employ targeted gown and gloves use during high contact resident care activity when contact precautions do not otherwise apply. Example of high contact resident care including: dressing, changing linens, device care or use (central line, urinary catheter ) EPB are indicated for residents infected or colonized with ESBL, Vancomycin-resistant Enterococci. Section D of the policy under Types of Precautions to be used if isolation required: indicated the following under Hand Hygiene When hands are visibly dirty, contaminated or soiled, hands are to be washed with soap and water. If caring for a resident with C. difficile, or Norovirus, do not use alcohol based hand-rubs; instead wash hands with soap and water. The policy further indicated that hands are to be washed before resident contact, before putting on gloves or other PPE. Before initiating residents treatments. 3. On 3/21/25 at 9:29 AM, during the initial tour, the surveyor observed two signs on Resident #37's door. The signs were as follow: Contact precautions (a set of infection control practices used to prevent the transmission of infectious agents that are spread by direct or indirect contact with the patient or the patient's environment) and sequence for putting on Personal Protective Equipment (PPE; clothing and equipment that is worn or used in order to provide protection against hazardous substances or environments). The surveyor observed that the Contact precautions sign indicated Everyone must: Clean their hands, including before entering and when leaving the room. Providers and staff must also: Put on gloves before room entry. Put on gown before room entry. The surveyor observed a PPE bin with gowns and gloves at the doorway. The surveyor observed a female CNA who transported a breakfast tray to Resident #37's room and was wearing a N95 mask before entering into Resident #37's room. The CNA was not observed wearing a PPE gown and gloves as the sign on the resident's door indicated that was to be worn before entering into the room. The surveyor observed the CNA exit the resident's room and the CNA did not perform hand hygiene upon exiting the room. The CNA walked to the Bistro area (a casual dining space where they offer meals and snacks) and retrieved food for the resident in a cup and walked back into Resident #37's room. The CNA was not observed performing hand hygiene, when donning the gown and gloves prior to entering the room. The CNA then assisted the resident to cut their food. At 9:34 AM, upon exiting Resident #37's room, the surveyor conducted an interview with the CNA. The CNA informed the surveyor that she was an agency CNA and it was her third time working at the facility. The CNA informed the surveyor that the resident was on isolation for infection in their urine. The CNA further stated she knew if the resident was on contact precautions, she had to put on gown, gloves and mask before entering the resident's room. The CNA stated that she just brought breakfast for the resident, so she did not have to put on gown and gloves because she was not providing care to the resident. On 3/21/25 at 9:42 AM, during an interview with the surveyor, the Licensed Practical Nurse/Unit Manager (LPN/UM) stated the resident had a Urinary tract infection (UTI) and was on contact precautions for CRE (superbugs: a type of germ that is resistant to most antibiotics. This makes CRE infections very difficult to treat), VRE (enterococcus [bacteria] that has developed resistance to vancomycin [type of antibiotics]) and ESBL (a type of enzyme or chemical produced by some bacteria and make some antibiotics ineffective in treating bacterial infections.) in urine. The LPN/UM stated the staff had to wear a gown, gloves and masks anytime when they entered the resident's room. The surveyor informed the above-mentioned observations for Resident #37 to the LPN/UM. The LPN/UM acknowledged that the CNA should have put on PPE before entering the resident's room for infection control. On 3/21/25 at 9:49 AM, the surveyor observed the Nurse Practitioner (NP) going into Resident #37's room. The NP was not observed wearing a gown and gloves before entering the room. The NP performed hand hygiene after exiting the room. At 9:53 AM, during an interview with the surveyor, the NP stated she was seeing the resident for the first time. The NP acknowledged that she did not see the Contact Precaution signage on the door. The NP pointed towards the PPE bin at the doorway and further stated, this been an indication to put PPE, but I guess I went in the room too fast. At 10:08 AM, they surveyor informed the LPN/UM about the above-mentioned observations. The LPN/UM stated the staff should be donning the gown and gloves when going into Resident #37's room. The LPN/UM further stated that PPE rule applied to everyone going into the room. At 10:15 AM, the survey team met with the Licensed Nursing Home Administrator (LNHA) and the Director of Nursing (DON). The surveyor notified of the above-mentioned concerns. The DON stated, it was a concern and further stated the CNA and the NP were pulled-off of the floor and were sent for education. The DON acknowledged that the staff did not follow facility policy by not donning PPE before entering into the contact precaution room. At 1:07 PM, during an interview, the Infection Preventionist (IP) stated the staff should have put PPE on before entering into resident's room because of resident's history of infections. On 3/25/25 at 10:08 AM, the surveyor reviewed the medical records for Resident #37 which revealed the following: The admission Record (AR, admission summary) reflected that the resident was admitted to the facility, had diagnoses which included but were not limited to urinary tract infection (UTI), hypertension (high blood pressure) and malignant neoplasm of bladder (bladder cancer). The Annual Minimum Data Set (MDS), a resident assessment tool used by the facility to prioritize care, dated 3/24/2025, revealed that Resident #37 scored 13 out of 15 on their Brief Interview for Mental Status (BIMS), which indicated the resident had a moderately impaired cognition. The March 2025 Physician Order Summary (POS) Report indicated a physician order, dated 3/18/25 for Contact isolation precautions related to CRE, VRE and ESBL in urine every shift. On 3/28/25 at 9:42 AM, the survey team met with the LNHA and DON to present concerns. On 3/28/25 at 11:15 AM, the Medical Director (MD) was notified of the above-mentioned concerns via telephone. The MD acknowledged that it was definitely a concern when the NP went into a contact precaution resident's room and was not observed wearing PPE (gown and gloves). A review of facility provided undated Isolation Procedures, included: D.2.b. Transmission-Based Precautions are to be used in conjunction with Standard Precautions. The 3 basic categories are: a. These precautions are used to stop spread of bacteria via direct contact such as skin to skin contact and indirect contact such as person making contact with contaminated objects such as bed, call bells, etc. b. gloves and gowns are to be worn when making contact with resident's skin or with objects that have been in direct contact with the resident. E.4. CDC's (Center for disease control) recommendations for preventing transmission of ., VRE, ESBLs, consists of Standard Precautions which are used for all resident care as well as Contact Precautions. d. Wear gloves when caring for resident. e. Wear gown during care of resident. NJAC 8:39-19.4(1,2), 27.1(a)
Oct 2024 3 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Comprehensive Care Plan (Tag F0656)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, as well as review of pertinent facility documents on 10/08/24 and 10/10/24, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, as well as review of pertinent facility documents on 10/08/24 and 10/10/24, it was determined that the facility failed to implement a care plan dated 8/06/2024 that identified a nutritional risk. The care plan revised on 8/6/24 listed a ground texture diet with thin liquids as an intervention. On 9/29/24, Resident #2, with a diagnosis of Dysphagia (difficulty swallowing) and Cerebral Infarction (Stroke), had a Physician's Diet order for Mechanical Soft Ground texture, was served a regular consistency hot dog on a bun by the assigned Certified Nursing Assistant (CNA #2). After serving Resident #2 their lunch tray, CNA #2 left and went to assist another resident. On her way out of assisting the other resident, CNA #2 observed Resident #2's call light on. CNA #2 responded to Resident #2's call light and observed the resident was blue and choking. The CNA #2 called the nursing staff who intervened by performing the Heimlich maneuver (abdominal thrust) which dislodged the hot dog from Resident #2's throat. This deficient practice created an Immediate Jeopardy (IJ) situation to the health and well-being of Resident #2 and the potential to affect all residents on a therapeutic diet at risk for serious injury or death if not served with the correct diet consistency. The IJ was identified on 10/10/24 at 8:13 p.m. and the IJ template was presented to the Licensed Nursing Home Administrator (LNHA) in the presence of the Director of Nursing (DON). The IJ began on 9/29/24 and continued through 10/11/24 when an acceptable removal plan was implemented and continues to run at a D level for no actual harm. A care plan initiated on 8/2/24 identified a problem of history of cerebral vascular accident (stroke) and dysphagia was updated on 10/8/24. An update was to supervise the resident during meals. On 10/10/24, the surveyor entered the resident's room with the assigned nurse (RN #1), and observed resident with the meal in front of him/her unsupervised and meal was partially eaten. The facility provided an acceptable Removal Plan on 10/11/24. On 10/15/24, the surveyor conducted a Removal Plan visit and verified that the Removal Plan was implemented. On 10/11/24, the facility implemented the Removal Plan, which included the following: The Director of Nursing conducted an audit to ensure all dietary orders, recommendations, and documentation were accurate in the medical record and matched the dietary department's tray card information for each resident. Thirty six residents were identified that required assistance with meals. On 10/11/24, the Facility policies and procedures Therapeutic Diets were reviewed/revised. On 10/11/24, education was provided to the staff by the Staff Educator or designee regarding applicable facility policies and procedures titled Therapeutic Diets, diet consistency, compliance with resident-specific dietary interventions, supervision and food preparation consistent with each resident's dietary order including when a mandatory snack or alternative meal is provided. Mandatory in service was held on 10/11/24. All staff who could not attend was not be permitted to work until they completed the mandatory in service. The mandatory in service was added to the new hire orientation and for all future nursing and dietary personnel. On 10/11/24, a member of the Interdisciplinary Team (IDT) team and or nurse was assigned to each floor to monitor staff compliance with supervision at mealtimes. A minimum of two managers were assigned at lunch time. On 10/11/24, the Director of Nursing or Designee audited all new admissions to ensure the dietary orders/recommendations/documentation were accurate in the medical record and matched the dietary department's tray card information for that resident. On 10/11/24, The Dietary Manager or designee monitored food preparation at all three meals and compared the meal and or snacks being prepared to the physician order/documentation for each resident's dietary needs. On 10/11/24, residents requiring assistance and or supervision with meals were encouraged to eat in the bistro, and residents who preferred to eat in their room were noted on the resident [NAME]. A staff member was assigned to assist these residents during mealtime in the bistro and or resident rooms. On 10/11/24, a member of the IDT team and or nurse was assigned to each floor to monitor staff compliance with supervision at mealtimes. On 10/11/24, the Administrator implemented a Quality Assurance and Performance Improvement (QAPI) Performance Improvement Projects (PIP) in order to gather and process information from the audits/monitoring processes and findings to be reported at the monthly Quality Assessment and Assurance (QAA) meeting for a minimum of three months. This deficient practice was evidenced by the following: According to the admission Record (AR), Resident #2 was admitted to the facility on [DATE], with diagnoses that included but were not limited to Cerebral Infarction (stroke), and Dysphagia (difficulty swallowing). Review of the Quarterly Minimum Data Set (MDS), an assessment tool used to facilitate the management of care, dated 8/8/24, revealed that Resident #2 had a Brief Interview for Mental Status (BIMS) score of 9/15, which indicated that the Resident's cognition was moderately impaired. The MDS also indicated that the Resident was on a mechanically altered diet and required Partial/moderate assistance with eating. Review of Resident #2's Care Plan (CP) initiated on 8/2/24, identified the followings as problems: History of (H/O) CVA left sided weakness, Diagnosis (DX) of Dysphagia - set up meals, needs cueing (refers to a signal or a stimulus that results in an action). Under Interventions, section of the CP, revealed the following interventions including but not limited to: Encourage rest periods as needed, Diet as ordered: regular, ground texture . Resident #2 CP initiated on 8/02/2024 with a problem of history of cerebral vascular accident was revised post incident on 10/08/2024. The revision included the following interventions including but not limited to: Ensure resident is sitting upright during meals, monitor resident for any coughing during meals, and supervise the resident during meals. Review of the Order Summary Report (OSR) dated 10/8/24, showed an active order for Mechanical Soft Ground texture for Resident #2. Review of Resident #2's Progress Notes (PN), dated 9/29/23 at 14:00, revealed that Resident #2 had a choking episode. Resident placed call light on, when aide entered room, resident was blue and choking on her lunch. The aide called for help, all nurses helped perform upward compressions to chest to dislodge food, supervisor was notified and helped as well. One of the student nurses performed the Heimlich, helping relieve what was stuck in her throat. Further review of progress notes at 14:09 revealed that chest x-ray (CXR) was ordered to rule out (r/o) aspiration and rib fracture (fx) status post (s/p) chest compressions due to choking on food. Review of the Facility Reportable Event (FRE) submitted to the New Jersey Department of Health (NJDOH) for resident [Resident #2], dated 9/29/24, indicated that on 9/29/24 Resident #2 was given a meal tray that consisted of hotdog on a bun by the assigned CNA [CNA #2]. A short time after tray was delivered to Resident #2, she was observed Resident #2 choking. CNA #2 made nursing staff aware that Resident #2 was choking and responded immediately. The nurses performed the Heimlich Maneuver (abdominal thrust), suctioning, and applied oxygen. The nursing staff successfully dislodged the hot dog from Resident #2's throat. Provider was made aware, and a chest x-ray was ordered. Review of the FRE statement dated 9/29/24 from the Bistro staff (DS #3) indicated that the CNA (CNA #2) asked for a hot dog, and he gave it to her. DS #3 further stated that CNA #2 did not ask him to chop up the hotdog, and she did not ask or told him who it was for. Review of the FRE statement dated 9/29/24 from the assigned CNA (CNA #2) revealed that CNA #2 chopped up the hotdog that she received from the Bistro staff and gave it to Resident #2 who was on a mechanical soft ground diet. CNA #2 stated that she then left Resident #2 to assist another resident, was alerted by Resident #2's call bell, and found Resident #2 blue and was choking on hot dog that she gave to Resident #2. In an interview with Resident #2 on 10/8/24 at 12:46 p.m., Resident #2 stated, I could not breathe, I felt like I was going to pass out. Now I look the food over before I eat it and make sure it is not too big. Now I am apprehensive each time I have to eat, because I am worried it's going to be too big of pieces that I can't swallow. In an interview with Resident #2's assigned CNA (CNA #2) on 10/18/24 at 3:04 p.m., revealed that if a resident asked for an item on the alternative menu, it should be verified with the nurse or dietician. CNA #2 confirmed that she did not verify with the dietician because it was a weekend and the dietician was not at facility, and she also did not verify with the nurse. CNA #2 stated that she was aware of Resident #2's diet, saw pictures in the nursing documentation room, was in-serviced on the various types of diet, had access to verify resident's diet on the Point of Care (POC) system, and was aware of what a mechanical soft ground consistency diet looked like. CNA #2 admitted that she received a regular hot dog from the Bistro staff (DS #3), she chopped up the hot dog. CNA #2 confirmed that it was not the consistency the doctor ordered when she gave it to Resident #2. CNA #2 stated that Resident #2 should not have been given chopped hot dog because Resident #2 was unable to chew it properly, and it was a choking hazard. In an interview with the Bistro staff (DS #3) on 10 /21/24 at 11:45 a.m., he stated that he received the hot dog from the kitchen in a plastic container labeled with Resident #2's information on it. DS #3 stated that he saw that the resident was on a regular diet but did not saw that resident was on a mechanical soft ground textured diet. According to an Incident Investigation form dated 9/29/2024, the facility indicated that residents who were on mechanically altered diets were to be encouraged to eat in the Bistro area. If a resident with mechanically altered diet refused to eat in the Bistro, this must be reflected in the care plan. Those residents and if they declined and ate in their room, they would be supervised during their meal. On 10/10/24 at 10:33 a.m., the surveyor entered the Resident #2's room with the assigned Registered Nurse (RN), and Resident #2 was observed with his/her meal in front of him/her unsupervised. The resident stated that he/she had eaten some of the meal. In an interview with the assigned nurse for Resident #2 (RN #1) on 10/10/24 at 10:58 a.m., RN #1 confirmed with surveyor that she had not received any in-service since Resident #2's choking incident on 9/29/24. In an interview with the Administrator on 10/10/24 at 11:44 a.m., the Administrator confirmed that Resident #2 should not have been in his/her room with tray table with breakfast in front of him/her unsupervised. Administrator also stated that Resident #2 had a choking event and should not have had a breakfast plate in front of him/her unattended. A review of the 'Orientation Checklist' for CNA #2 dated 7/17/24, indicated that CNA #2 met the understanding of Resident Nutrition including food consistency. A review of an undated policy named, Food and Nutrition Services showed, Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident, and If an incorrect meal is provided to a resident ., nursing staff will report it to the food service manager so that a new food tray can be issued. A review of an undated policy called Ordering off of the Alternate Menu, showed that if a resident ordered an item off the always available menu, their food is then checked against their diet order, texture order, and all allergies. NJAC 8:39-11.1
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, as well as review of pertinent facility documents on 10/08/24 and 10/10/24, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, as well as review of pertinent facility documents on 10/08/24 and 10/10/24, it was determined that the facility failed to provide a mechanically altered diet as the physician prescribed for 1 of 4 sampled resident (Resident #2), on 9/29/24, who had a Physician's Diet order for Mechanical Soft Ground texture. Resident #2, with a diagnosis of Dysphagia (difficulty swallowing) and Cerebral Infarction (Stroke), was served a regular consistency hot dog on a bun by the assigned Certified Nursing Assistant (CNA #2). After serving Resident #2 their lunch tray, CNA #2 left and went to assist another resident. On her way out of assisting the other resident, CNA #2 observed Resident #2's call light on. CNA #2 responded to Resident #2's call light and observed the resident was blue and choking. The CNA #2 called the nursing staff who intervened by performing the Heimlich maneuver (abdominal thrust) which dislodged the hot dog from Resident #2's throat. This deficient practice created an Immediate Jeopardy (IJ) situation to the health and well-being of Resident #2 and the potential to affect all residents on a therapeutic diet at risk for serious injury or death if not served with the correct diet consistency. The IJ was identified on 10/10/24 at 8:13 p.m. and the IJ template was presented to the Licensed Nursing Home Administrator (LNHA) in the presence of the Director of Nursing (DON). The IJ began on 9/29/24 and continued through 10/11/24 when an acceptable removal plan was implemented and continues to run at a D level for no actual harm. A care plan initiated on 8/2/24 identified a problem of history of cerebral vascular accident (stroke) and dysphagia was updated on 10/8/24. An update was to supervise the resident during meals. On 10/10/24, the surveyor entered the resident's room with the assigned nurse (RN #1), and observed resident with the meal in front of him/her unsupervised and meal was partially eaten. The facility provided an acceptable Removal Plan on 10/11/24. On 10/15/24, the surveyor conducted a Removal Plan visit and verified that the Removal Plan was implemented. On 10/11/24, the facility implemented the Removal Plan, which included the following: The Director of Nursing conducted an audit to ensure all dietary orders, recommendations, and documentation were accurate in the medical record and matched the dietary department's tray card information for each resident. Thirty six residents were identified that required assistance with meals. On 10/11/24, the Facility policies and procedures Therapeutic Diets were reviewed/revised. On 10/11/24, education was provided to the staff by the Staff Educator or designee regarding applicable facility policies and procedures titled Therapeutic Diets, diet consistency, compliance with resident-specific dietary interventions, supervision and food preparation consistent with each resident's dietary order including when a mandatory snack or alternative meal is provided. Mandatory in service was held on 10/11/24. All staff who could not attend was not be permitted to work until they completed the mandatory in service. The mandatory in service was added to the new hire orientation and for all future nursing and dietary personnel. On 10/11/24, a member of the Interdisciplinary Team (IDT) team and or nurse was assigned to each floor to monitor staff compliance with supervision at mealtimes. A minimum of two managers were assigned at lunch time. On 10/11/24, the Director of Nursing or Designee audited all new admissions to ensure the dietary orders/recommendations/documentation were accurate in the medical record and matched the dietary department's tray card information for that resident. On 10/11/24, The Dietary Manager or designee monitored food preparation at all three meals and compared the meal and or snacks being prepared to the physician order/documentation for each resident's dietary needs. On 10/11/24, residents requiring assistance and or supervision with meals were encouraged to eat in the bistro, and residents who preferred to eat in their room were noted on the resident [NAME]. A staff member was assigned to assist these residents during mealtime in the bistro and or resident rooms. On 10/11/24, a member of the IDT team and or nurse was assigned to each floor to monitor staff compliance with supervision at mealtimes. On 10/11/24, the Administrator implemented a Quality Assurance and Performance Improvement (QAPI) Performance Improvement Projects (PIP) in order to gather and process information from the audits/monitoring processes and findings to be reported at the monthly Quality Assessment and Assurance (QAA) meeting for a minimum of three months. On 9/29/24, Certified Nursing Assistant (CNA) gave Resident #2 a regular consistency hot dog on a bun, who had a history of Dysphagia (difficulty swallowing) and Cerebral Infarction (stroke), and a physician's order for Mechanical Soft Ground textured diet. This caused the resident to choke, putting the resident at risk for serious harm or death which resulted in an immediate jeopardy (IJ). The Administrator and Director of Nursing (DON) were notified of the IJ on 10/10/24 at 8:15 p.m. and was provided the IJ template. The IJ began on 9/29/24 and continued thru 10/11/24. This deficient practice was evidenced by the following: According to the admission Record (AR), Resident #2 was admitted to the facility on [DATE], with diagnoses that included but were not limited to: Cerebral Infarction (stroke), and Dysphagia (difficulty swallowing). According to the Minimum Data Set (MDS), an assessment tool dated 8/8/24, Resident #2 had a Brief Interview for Mental Status (BIMS) score of 9/15, which indicated that the Resident's cognition was moderately impaired. The MDS also indicated that the Resident was on a mechanically altered diet and required Partial/moderate assistance with eating. Review of the Care Plan (CP) initiated on 8/2/24, revealed under problem documented, Resident #2 has diagnosis (DX) Dysphagia - set up meals, needs cueing (refers to a signal or a stimulus that results in an action). Further review of the CP included an intervention of Diet as ordered: regular, ground texture . Review of the Order Summary Report (OSR) dated 10/8/24, revealed an active order for Mechanical Soft Ground texture for Resident #2. Review of Resident #2's Progress Notes (PN) dated 9/29/23 at 14:00 confirmed that Resident #2 had a choking episode. Further review of the PN, dated 9/29/24 at 14:00 revealed that the resident was blue and choking on his/her lunch. The aide called for help, all nurses helped performed upward compressions to chest to dislodge food, supervisor made aware and helped. A nursing student performed the Heimlich, helping to relieve what was stuck in his/her throat. Nursing narrative PN by nursing supervisor at 14:09 (2:09 p.m.) noted that chest x-ray (CXR) was ordered to rule out (r/o) aspiration and rib fractures status post (s/p) chest compressions due to choking on food. Review of the Facility Reportable Event (FRE) submitted to NJDOH (New Jersey Department of Health) for Resident #2, dated 9/29/24, indicated that on 9/29/24, CNA gave Resident #2 a hotdog on a bun that was inconsistent with resident's diet, which caused Resident #2 to choke, and airway was blocked. The nurses provided Heimlich Maneuver, suctioned Resident #2, and oxygen was initiated. The nursing staff was able to successfully remove the contents. Provider was made aware, and a chest x-ray was ordered. Review of statement from the FRE dated 9/29/24 from the Bistro staff (DS #3) indicated that the CNA asked for a hot dog, and he gave it to her. CNA did not ask him to chop it up, and she did not ask or told him who it was for. Review of a statement from the FRE dated 9/29/24 given by the assigned CNA (CNA #2) revealed that CNA chopped the hotdog that she received from the Bistro staff and gave to Resident #2 who was on a mechanical soft ground diet, then left Resident #2 to assist another resident. CNA was alerted by Resident #2's call bell and found Resident #2 blue and was choking on hot dog that he/she gave to Resident #2. In an interview with CNA #2 on 10/18/24 at 3:04 p.m., CNA stated that if a resident asked for an item on the alternative menu, he/she was to verify with the nurse or dietician. CNA #2 confirmed that he/she did not verify with the dietician because it was a weekend and the dietician was not at the facility, and that he/she also did not verify with the nurse. CNA #2 further stated that he/she was aware of Resident #2's diet, saw pictures in the nursing documentation room, was in-serviced on types of diet, had access to verify on Point of Care (POC), and was aware of what a mechanical soft ground consistency diet looked like. CNA #2 admitted that the consistency of the hot dog given to Resident #2 was not the consistency the doctor ordered, and further stated that Resident #2 should not have been given the chopped hot dog because he/she was unable to chew it properly, and it was a choking hazard. In an interview with the Bistro staff (DS #3) on 10/21/24 at 11:45 a.m., DS #3 stated he received the hot dog in a plastic container labeled with Resident #2's information on it. DS #3 stated that he saw that the resident was on a regular diet but did not saw that resident was on a mechanical soft ground textured diet. DS #3 further stated that he was the only staff working in the Bistro on 9/29/24. DS #3 stated that the Bistro staff does not alter any items that was sent up from the kitchen. According to an Incident Investigation form dated 9/29/2024 the facility indicated that residents who were on mechanically altered diets were to be encouraged to eat in the Bistro and if they declined and ate in their room, they would be supervised during their meal. In an interview with Resident #2 on 10/8/24 at 12:46 p.m., Resident #2 stated, I could not breathe, I felt like I was going to pass out. Now I look the food over before I eat it and make sure it is not too big. Now I am apprehensive each time I have to eat, because I am worried it's going to be too big of pieces that I can't swallow. On 10/10/24 at 10:33 a.m., surveyor observed along with Resident #2's assigned nurse (RN #1), Resident #2 in his/her room in bed with bedside table across bed in front of Resident #2 with a plate of scrambled egg (mashed) and ground sausage link (ground), and Resident #2 was unsupervised. In an interview with RN #1 on 10/10/24 at 10:58 a.m., RN #1 stated that she had not received in-service since Resident #2's choking incident on 9/29/24. In an interview with the Administrator on 10/10/24 at 12:24 p.m., the administrator stated that the Bistro staff and CNA should have confirmed which resident the meal was for, and that the Bistro staff should have verified which resident was getting the hot dog, so the resident got the appropriate diet to prevent choking. Further interview with the administrator at 1:13 p.m. confirmed that residents who were on an altered diet who did not go to the Bistro must be supervised. Administrator stated that Resident #2 should not have been in his/her room with tray table with breakfast in front of him/her unsupervised. Administrator also stated that Resident #2 had a choking event and should not have had a breakfast plate in front of him/her unattended. In an interview with the Education Manager on 10/10/24 at 11:55 a.m. revealed that the emergency in-service on dietary orders and types was given with focus on nursing staff for 7:00 a.m. - 3:00 p.m. shift and 3:00 p.m. - 11:00 p.m. shift. The Education Manager stated that she has not done an in-service with the 11:00 p.m. - 7:00 a.m. shift. The Education Manager stated that the nursing staff that was not present for the in-service post incident, has not received in-service as of today 10/10/2024. The Education Manager further stated that the possibility existed that an 11 p.m. - 7:00 a.m. staff could work 7:00 a.m. - 3:00 p.m. or 3:00 p.m. to 111:00 p.m. Review of a document titled, 'Orientation Checklist' for CNA #2 dated 7/17/24, showed that CNA #2 met the understanding of Resident Nutrition including food consistency. Review of the LCS Operations Procedures & Quality Standards Manual dated LCS 2015, below Therapeutic Menu Planning, displayed that Mechanical soft: this diet offers food that are easily chewed and often recommended for patients with digestive problems or chewing and swallowing difficulties. In the same manual below Guidelines for Observing Meal Services, in Posted Mealtimes displayed, Therapeutic diets served correctly - check tray card/menu slip versus menu on board next to steam table versus food served, and Mechanically altered diets served correctly. Review of the undated policy named, Food and Nutrition Services revealed: Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident, and If an incorrect meal is provided to a resident ., nursing staff will report it to the food service manager so that a new food tray can be issued. Review of the undated policy named Ordering off of the Alternate Menu, showed that if a resident ordered an item off the always available menu, their food is then checked against their diet order, texture order, and all allergies. 8:39-17.4(a)(1)
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0808 (Tag F0808)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, as well as review of pertinent facility documents on 10/08/24 and 10/10/24, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, as well as review of pertinent facility documents on 10/08/24 and 10/10/24, it was determined that the facility failed to provide a therapeutic diet for 1 of 4 sampled residents (Resident #2) on 9/29/2024, who had a Physician's Diet order for Mechanical Soft Ground texture. Resident #2, with a diagnosis of Dysphagia (difficulty swallowing) and Cerebral Infarction (Stroke), was served a regular consistency hot dog on a bun by the assigned Certified Nursing Assistant (CNA #2). After serving Resident #2 with lunch tray, CNA #2 left and went to assist another resident. On her way out of assisting the other resident, CNA #2 observed Resident #2's call light on. CNA #2 responded to Resident #2's call light and observed the resident was blue and choking. The CNA #2 called the nursing staff who intervened by performing the Heimlich maneuver (abdominal thrust) which dislodged the hot dog from Resident #2's throat. This deficient practice created an Immediate Jeopardy (IJ) situation to the health and well-being of Resident #2 and the potential to affect all residents on a therapeutic diet at risk for serious injury or death if not served with the correct diet consistency. The IJ was identified on 10/10/24 at 8:13 p.m. and the IJ template was presented to the Licensed Nursing Home Administrator (LNHA) in the presence of the Director of Nursing (DON). The IJ began on 9/29/24 and continued through 10/11/24 when an acceptable removal plan was implemented and continues to run at a D level for no actual harm. A care plan initiated on 8/2/24 identified a problem of history of cerebral vascular accident (stroke) and dysphagia was updated on 10/8/24. An update was to supervise the resident during meals. On 10/10/24, the surveyor entered the resident's room with the assigned nurse (RN #1), and observed resident with the meal in front of him/her unsupervised and meal was partially eaten. The facility provided an acceptable Removal Plan on 10/11/24. On 10/15/24, the surveyor conducted a Removal Plan visit and verified that the Removal Plan was implemented. On 10/11/24, the facility implemented the Removal Plan, which included the following: The Director of Nursing conducted an audit to ensure all dietary orders, recommendations, and documentation were accurate in the medical record and matched the dietary department's tray card information for each resident. Thirty six residents were identified that required assistance with meals. On 10/11/24, the Facility policies and procedures Therapeutic Diets were reviewed/revised. On 10/11/24, education was provided to the staff by the Staff Educator or designee regarding applicable facility policies and procedures titled Therapeutic Diets, diet consistency, compliance with resident-specific dietary interventions, supervision and food preparation consistent with each resident's dietary order including when a mandatory snack or alternative meal is provided. Mandatory in service was held on 10/11/24. All staff who could not attend was not be permitted to work until they completed the mandatory in service. The mandatory in service was added to the new hire orientation and for all future nursing and dietary personnel. On 10/11/24, a member of the Interdisciplinary Team (IDT) team and or nurse was assigned to each floor to monitor staff compliance with supervision at mealtimes. A minimum of two managers were assigned at lunch time. On 10/11/24, the Director of Nursing or Designee audited all new admissions to ensure the dietary orders/recommendations/documentation were accurate in the medical record and matched the dietary department's tray card information for that resident. On 10/11/24, The Dietary Manager or designee monitored food preparation at all three meals and compared the meal and or snacks being prepared to the physician order/documentation for each resident's dietary needs. On 10/11/24, residents requiring assistance and or supervision with meals were encouraged to eat in the bistro, and residents who preferred to eat in their room were noted on the resident [NAME]. A staff member was assigned to assist these residents during mealtime in the bistro and or resident rooms. On 10/11/24, a member of the IDT team and or nurse was assigned to each floor to monitor staff compliance with supervision at mealtimes. On 10/11/24, the Administrator implemented a Quality Assurance and Performance Improvement (QAPI) Performance Improvement Projects (PIP) in order to gather and process information from the audits/monitoring processes and findings to be reported at the monthly Quality Assessment and Assurance (QAA) meeting for a minimum of three months. Review of the Facility Reportable Event (FRE) submitted to the New Jersey Department of Health (NJDOH) for resident [Resident #2], dated 9/29/24, indicated that on 9/29/24, Resident #2 was given a meal tray during lunch service, that consisted of hotdog on a bun by the assigned CNA [CNA #2]. The CNA then left Resident #2, and later saw the call light on, went to Resident #2's room, and saw Resident #2 choking. CNA #2 called nursing staff who intervened by performing the Heimlich Maneuver (abdominal thrust), which dislodged the hot dog from Resident #2's throat. According to the admission Record Face Sheet, Resident #2 was admitted to the facility on [DATE], with diagnosis that included but were not limited: Cerebral Infarction (stroke) and Dysphagia (difficulty swallowing). The Minimum Data Set (MDS), an assessment tool dated 8/8/24, showed that the Resident had a Brief Interview for Mental Status (BIMS) score of 09/15, which indicated that the Resident had moderate impairment in cognition. The MDS also indicated that the Resident was on a mechanically altered diet and required Partial/moderate assistance with eating. According to Resident #2's Care Plan initiated on 8/02/2024, Resident #2 had a history of Cerebral Vascular Accident (CVA) [Stroke], left sided weakness, and diagnosed with Dysphagia - set up for meals, needs cueing. Interventions included but not limited to Diet as ordered, monitor for signs and symptoms (s/s) aspiration. Care Plan initiated on 08/06/2024 showed Resident #2 is at nutritional risk as evidenced by mechanically altered diet due to but were not limited to Cerebral Infarction and Dysphagia. Interventions included but not limited to Diet as ordered: regular, ground textured with thin liquids. A review of the Physician's Orders on Order Summary Report dated 10/8/24, showed an order for Mechanical ground Soft Ground texture. It further showed, Diet order - Resident receives physician ordered diet every shift. Regular diet, Mechanical Soft Ground texture. Review of Resident #2's Progress Notes (PN), dated 9/29/23 at 14:00, revealed that Resident #2 had a choking episode. Resident placed call light on, when aide entered room, resident was blue and choking on her lunch. The aide called for help, all nurses helped perform upward compressions to chest to dislodge food, supervisor was notified and helped as well. One of the student nurses performed the Heimlich, helping relieve what was stuck in her throat. Further review of progress notes at 14:09 revealed that chest x-ray (CXR) was ordered to rule out (r/o) aspiration and rib fracture (fx) status post (s/p) chest compressions due to choking on food. During an interview with the Registered Dietician/Clinical Nutrition Manager on 10/8/24 at 10:14 a.m., she confirmed that Resident #2's was ordered ground diet and that a mechanical soft ground diet should have been delivered to resident. During an interview with Resident #2 on 10/8/24 at 12:46 p.m., Resident #2 stated, I could not breathe, I felt like I was going to pass out. Now I look the food over before I eat it and make sure it is not too big. Now I am apprehensive each time I have to eat, because I am worried it's going to be too big of pieces that I can't swallow. During an interview with the Speech Therapist on 10/8/24 at 1:42 p.m., she stated that Resident #2 had a Fiberoptic Endoscopic Evaluation Swallow (FEES) [procedure used to assess how well you swallow] test was done at facility while in subacute and maintained same diet when transferred to Long Term Care (LTC), mechanical soft ground. Speech Therapist stated that speech therapy became involved about 4 weeks ago when Resident #2 requested to eat a higher texture which included cereal and blueberry. Speech Therapist stated Resident #2 was evaluated and it was determined that it was not safe for Resident #2's diet to be upgraded. Speech Therapist further stated that there was an always available menu and that the items are not readily available in modified textures. She also stated that the CNA should have also checked to make sure the resident received the appropriate diet. During an interview with the Administrator on 10/8/24 at 3:30 p.m., he confirmed that the hot dog was whole and that it was not the consistency per doctor order. During an interview with the Executive Director of Dining Services (DS#6) on 10/10/24 at 9:31 a.m., he stated, Residents are offered what is on the menu. For alternative/everyday menu, resident may request from nursing staff any item off the alternate menu. The nursing staff should go to the Bistro staff and ask them to call the kitchen to order item. If an order is requested for mechanical soft ground, it would be prepared as ordered. DS#5 further stated that Resident #2 should not have received a whole hot dog as it is a choking hazard, could choke, and was on a therapeutic diet. During an interview with Resident Experience Manager - Dining Services (DS # 5) on 10/10/24 at 9:48 a.m., he stated that Resident #2 should not have received a whole hot dog because he/she could choke. During observation of a whole hot dog processed into mechanical soft ground texture, on 10/10/24 at 9:59 a.m., the Lead [NAME] - Dining Services (DS #4) placed hot dog in a steamer for 5 minutes, temperature checked for doneness, temperature was 178.5 degrees, then placed in robot coupe, pulse mode used for proper consistency, then transferred to 8 size pan to be transported to the Bistro. During the meal observation in the presence of Resident #2's assigned nurse (RN #1) on 10/10/24 at 10:33 a.m., the surveyor observed that Resident #2 was served a breakfast tray which consisted of scrambled egg (mashed) and ground sausage link (ground), and no staff was in the room with resident during meal. During interview with LEA Dining Services (DS #2) on 10/10/24 at 10:45 a.m., she stated, If a CNA asked for a regular hot dog, which is not on a regular menu, I call the kitchen and request the hot dog. I need to know the name of the resident and I know the type of diet. DS #2 also stated, It is not normal practice for Dining Room Services staff to hand a CNA a hot dog without verifying which resident gets it, because they all have different diets. If a resident who is on a mechanical soft ground diet, received a regular hot dog that is not on regular, the resident can choke on it. DS #2 further stated that Resident #2 should not have received this hot dog. During an interview on 10/10/24 at 10:58 a.m. with RN #1, she stated that CNA should never have given Resident #2 who is on a mechanical soft ground textured diet, a whole hot dog. RN #1 also confirmed that today, Resident #2 had a breakfast tray in front of him/her and no staff was supervising resident during breakfast in Resident #2's room. RN #1 further stated that she was not in-serviced since Resident #2's choking incident on 9/29/24 and is not aware of any new instruction regarding resident eating in his/her room. During an interview with the Administrator, on 10/10/24 at 11:44am, he stated that an emergency in-service was completed with the 7:00 a.m. - 3:00 p.m. shift and 3:00 p.m. - 11:00 p.m. shift, and not 11:00 p.m. - 7:00 a.m. The administrator also stated that not all nursing staff was in-serviced since the incident on 9/29/24. During a follow up survey with the Administrator on 10/10/24 at 12:14 p.m., the Administrator stated that there was no ticket for always available menu, and that the nursing staff should have confirmed which resident the meal was for. The Administrator further stated that the Bistro staff should have verified which appropriate diet to prevent choking. During an interview with the Education Manager on 10/10/24 at 11:55 a.m., she stated that she had not trained or in-serviced the 11:00 p.m. - 7:00 a.m. shift. The Education Manager confirmed that there is a possibility that the 11:00 p.m. - 7:00 a.m. shift could work on 7:00 a.m. - 11:00 p.m. and 3:00 p.m. - 11:00 p.m. shift. The Education Manager further stated that no 11:00 p.m. - 7:00 a.m. nursing staff was in-serviced since incident occurred on 9/29/24. During a follow up interview with the Administrator on 10/10/24 at 1:13 p.m., he stated that residents who were on altered diet who do not go to the Bistro, must be supervised. The Administrator stated that Resident #2 should not have been in his/her room with tray table with breakfast in front of him/her unsupervised as observed by surveyor on 10/10/24 at 10:33 a.m. The administrator further stated that Resident #2 had a choking event and should not have had a breakfast plate in front of her unattended. During an interview with Certified Nurse Aide (CNA #2) on 10/18/24 at 3:04 p.m., CNA #2, who was assigned to Resident #2 on 9/29/24, stated that she did not remember the name of the Bistro staff and that she was not a regular staff who gave her the lunch tray for Resident #2 prior to serving the tray to the Resident. CNA #2 stated that when resident requested an item from the alternative, meal, it should be verified by a nurse or dietician. CNA #2 confirmed that she asked neither nurse nor dietician for verification. CNA #2 stated that she used the Point of Care (POC), which guided the care of the residents and had the diet type included. CNA #2 stated that she had been in-serviced on types of diet, and that pictures of the types of diet were in the nursing charting room and was aware of the consistency for Resident #2 as ordered by the doctor. The CNA stated that she received a note with Resident #2's tray to chop hotdog, so she chopped up the hot dog, and gave to Resident #2. CNA #2 confirmed the chopped consistency was not the consistency that was ordered by the doctor for Resident #2 but was mechanical soft ground. When asked, CNA #2 confirmed that Resident #2 should not have received the hot dog in a chopped consistency because it was not safe for the resident, he/she could not properly chew, which was a choking hazard and could aspirate on it. During an interview with the Bistro staff (DS #3) on 10/21/24 at 11:45 a.m., DS #3 stated he was the only staff working in the Bistro on 9/29/24. DS #3 stated that the hot dog was already sent up from the kitchen in an isolation box/ plastic container with resident's name on it. DS #3 further stated that the Bistro staff does not alter any items sent up from the kitchen. A review of the policy titled, Bistro Dining with a Revision date of 11/14, showed, All food is prepared in the main kitchen and delivered to the Bistro kitchens for services. It further stated under Residents who are Unavailable for Bistro Dining, that for residents who are unable to attend scheduled bistro meal service, a tray will be made in the Bistro kitchen according to the Resident's dining slip, and that trays will be delivered by the nursing staff. A review of the policy titled, Therapeutic Diets, with procedure effective date of 8/2/19 and procedure review date of 9/30/24, showed under Policy: A therapeutic diet must be prescribed by the resident's attending physician. It further stated that a therapeutic diet is considered a diet ordered by a physician, practitioner or dietician as part of treatment for a disease or clinical condition, to modify specific nutrients in the diet, or to alter the texture of a diet. If mechanically altered diet is ordered, the provider will specify the texture modification. The following dietary consistencies are available: Regular diet - normal everyday foods of soft/tender texture. Mechanical soft ground - meat and other foods diced to 1/8 inch or restricted to make the food easier to chew and/or swallow. A review of the undated policy titled, Food and Nutrition Services showed: Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident, and If an incorrect meal is provided to a resident ., nursing staff will report it to the food service manager so that a new food tray can be issued. A review of the undated policy titled Ordering off of the Alternate Menu, showed that if a resident ordered an item off the always available menu, their food is then checked against their diet order, texture order, and all allergies. The order is then plugged into an excel spreadsheet for consistency and transparency for the staff. Any questionable items will be emailed to the dietician to be approved or denied before the list goes to the cooks. The final order is then delivered to the café for preparation of regular texture items and to the back of the house cook who prepares textures for any modified items. Our lead cooks validate the consistency of any modified texture items. A review of the LCS Operations Procedures & Quality Standards Manual dated LCS 2015, under Therapeutic Menu Planning, showed that Mechanical soft: this diet offers food that are easily chewed and often recommended for patients with digestive problems or chewing and swallowing difficulties. Also, under the same manual under Guidelines for Observing Meal Services, under Posted Mealtimes displayed, Therapeutic diets served correctly - check tray card/menu slip versus menu on board next to steam table versus food served, and Mechanically altered diets served correctly. NJAC 8:39 17.4 (a) (1)(2) 8:39 27.1(a)
Jun 2023 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of other facility documentation, it was determined that the facility failed to a.) clarify and accurately transcribe a physician's order for an enema (a med...

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Based on observation, interview, and review of other facility documentation, it was determined that the facility failed to a.) clarify and accurately transcribe a physician's order for an enema (a medication used to relieve constipation); b.) document the administration of the enema; c.) obtain physician's orders in accordance with professional standards of practice for tube feeding for the flushing of water before and after medication pass and checking residual to ensure accountability and consistency. The deficient practice was identified for 2 of 20 residents reviewed for professional standards of practice (Resident #43 and #778) and was evidenced by the following: Reference: New Jersey Statutes, Annotated Title 45, Chapter 11. Nursing Board The nurse practice act for the State of New Jersey states; The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual or potential physical and emotional health problems, through such services as case finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician or dentist. Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a licensed practical nurse is defined as performing tasks and responsibilities within the framework of case finding; reinforcing the patient and family teaching program through health teaching, health counseling and provision of supportive and restorative care, under the direction of a registered nurse or licensed or otherwise legally authorized physician or dentist. 1. On 6/21/23 at 10:23 AM, the surveyor observed Resident #43 sitting in their chair eating breakfast. At this time, Resident #43 advised that they were admitted to the facility on a Thursday and went back to the hospital that Saturday for a bowel impaction. The resident reported to the surveyor that they informed the facility upon admission they have not had a bowel movement and was told that it was a result of the pain medication. The surveyor reviewed the medical record for Resident #43. A review of the admission Record face sheet (an admission summary) reflected the resident was admitted to the facility in May of 2023, with diagnoses which included closed fracture of the left hip. A review of the admission Minimum Data Set (MDS), an assessment tool dated 5/17/23, reflected a brief interview for mental status (BIMS) score of 15 out of 15, which indicated a fully intact cognition. A review of the Physician Progress Notes included a note dated 5/5/23 at 9:18 AM, that indicated no [bowel movement] since 4/29 give enema (medication used for constipation) [one time] today. The note did not include if the enema was administered. A review of the May 2023 Physician Summary Report did not include the one time order for the enema ordered by the Physician on 5/5/23. A review of the corresponding May 2023 Treatment Administration Record (TAR) and Medication Administration Record (MAR) did not include the administration of the enema on 5/5/23 or 5/6/23. On 6/26/23 at 10:24 AM, the surveyor interviewed the Licensed Practical Nurse (LPN) who confirmed that the nurses were responsible for putting in physician orders. On 6/25/23 at 12:47 PM, the surveyor interviewed Unit Manager/Licensed Practical Nurse (UM/LPN #1) who confirmed there was documentation that the order for the enema was entered, reconciled, or even that the order was relayed to the nurse and administered. When asked who had the responsibility for transcribing physician orders, the UM/LPN #1 stated everyone had the responsibility to make sure orders were transcribed. On 6/26/23 at 1:38 PM, the surveyor interviewed the Director of Nursing (DON) who confirmed that there was no documentation that the order for the enema was carried out. When asked who had the responsibility for transcribing physicians orders the DON stated, the nurse that is assigned typically. On 6/28/23 at 10:40 AM, the Licensed Nursing Home Administrator (LNHA) in the presence of the DON, stated that the resident received the enema on 5/5/23, as ordered by the Physician, but the nurse forgot to input the physician order into the medical record as well as document the administration of the enema. The LNHA further stated that she spoke to the resident who confirmed the enema was administered as ordered, as well as the resident requested to be transferred to the hospital instead of receiving a second enema on 5/6/23. On 6/30/23 at 9:30 AM, LNHA in the presence of the DON, Administrator in Training, and survey team confirmed that the nurse who received the verbal order was responsible for putting into the medical record. The LNHA continued anytime a verbal order was taken it should be documented, input on the MAR and TAR, and documented as administered. A review the facility's Telephone and Verbal Orders policy dated 1/5/21 and last reviewed on 1/9/23, included .2. Verbal orders are those given by an authorized practitioner directly to a person authorized to receive and transcribe order on his or her behalf. 4. The individual receiving the verbal order must write it on the physicians order sheet as v.o. (verbal order) or t.o. 2. On 6/22/23 at 9:30 AM, the surveyor observed Resident #778 lying in bed watching television and who stated that he/she was doing okay, and everything was fine. At that time, Licensed Practical Nurse (LPN #1) informed the surveyor and the resident that the tube feeding was completed and would go back up at 3:00 PM. LPN #1 then took down the empty bottle of Jevity 1.5 (nutrition formula); and placed a clean white towel on top of the resident's abdomen near the feeding tube (FT; tube inserted into the stomach for nutrition) to prevent any leakage. LPN #1 took out her stethoscope and used a disinfectant wipe to clean it. She informed the resident she was going to listen for the placement of the FT. She then used a syringe and checked the gastric residual volume. She then informed the resident she was going to administer the medication gabapentin (treat seizures and nerve pain) 300 milligrams (mg). LPN #1 grabbed a four ounce (4 oz) plastic cup filled with water and poured some of the water down the FT and informed the resident she was flushing the FT with water. She then administered the gabapentin crushed mixed with water into the FT. LPN #1 then grabbed the 4 oz plastic cup again and poured some more water into the FT. LPN #1 stated that she was flushing with water again. She then informed the resident she was going to change her gown and gloves to change the FT dressing. The surveyor reviewed the medical record for Resident #778. A review of the admission Record face sheet (an admission summary) reflected that the resident was admitted to the facility June of 2023, with diagnoses which included dysphagia (difficulty swallowing) and gastro-esophageal reflux disease (GERD; stomach acid back flow into esophagus). A review of the Order Summary Report (OSR) for June 2023 included the following physician's orders (PO) for enteral feeding (feeding tube): A PO dated 6/16/23, to administer Jevity 1.5 at a rate of 75 milliliter per hour (75 mL/hr) for twenty hours for a total volume of 1500 mL; hang up at 3:00 PM. A PO dated 6/16/23, to administer a water flush of 250 mL of water every six hours. The OSR did not in PO for the checking of residual as observed by LPN #1 or the water flush administered with medication administration. A review of the individualized comprehensive care plan (ICCP) included a focus area initiated 6/16/23, that the resident was at nutritional risk as evidenced by diagnosis of chronic obstructive pulmonary disease, GERD, dysphagia, and FT regimen. Interventions included to monitor gastric residuals (the amount of liquid drained from a stomach following administration of enteral feed) after each scheduled feeding as resident will allow and to administer Jevity 1.5 at a rate of 75 mL/hr for a total volume of 1500 mL with 250 mL water flushes every six hours. The ICCP did not include the amount of residual to monitor for or to notify the physician of a certain amount of residual. The ICCP also did not include the water flushes observed during medication administration. On 6/23/23 at 10:41 AM, the surveyor interviewed LPN #1 who stated that the process for tube feeding included performing hand hygiene, putting on a pair of gloves, using a syringe to check the residual and the placement which was a physician's order (PO). She then stated that the nurses flushed the FT with water with the amount specified in the PO which was given before and after each medication. She stated that if the medication was appropriate to be crushed, it would be mixed with water and flushed again with the ordered amount of water. LPN #1 stated that she believed there was a PO in the electronic medical record (EMR) as she thought she signed off on it. She further stated it would have to be a PO to show it was done. On 6/23/23 at 10:44 AM, LPN #1 and the surveyor reviewed the EMR together. LPN #1 stated that there were orders to flush 250 mL of water every six hours and for the Jevity 1.5 at 75 mL/hour for 20 hours only. LPN #1 confirmed the EMR did not include a PO for how much water to flush between medications, for monitoring the residual, and checking the placement. LPN #1 stated that the residual and placement she just did automatically. At that time, LPN #1 continued to review the EMR and confirmed she did not see any active orders or discontinued orders for water flushes before and after medications, monitoring the residual, and checking the placement. LPN #1 stated that there should be orders for the water flushes before and after medication administration, monitoring the residual, and checking the placement. LPN #1 stated that it was important to ensure the nurses were not over flushing the resident and gave the ordered amount of water, in addition to checking for placement to ensure the FT was in the proper place, and the residual to ensure the resident was appropriately digesting the feeding. On 6/23/23 at 10:54 AM, the surveyor interviewed UM/LPN #2 who stated that the process for tube feeding included to ensure the tubing was patent (unobstructive). UM/LPN #2 stated that they flushed with 10 mL of water before and after each medication. She further stated that the nurse had to first check placement as you want to hear a whoosh sound that assured the tube was in place. UM/LPN #2 stated you then checked for any residual to ensure the feeding was working. She confirmed a PO was needed to check residual and placement as well as for water flushes before and after a medication. She stated that it was important to ensure there were POs for these to ensure the tubing was functioning like it was supposed to. She further stated that the POs were important so everyone knew what to do for that resident. UM/LPN #2 emphasized you have an order for everything. The surveyor continued to review the medical record. A further review of the OSR after surveyor inquiry revealed the following after surveyor inquiry: A PO dated 6/23/23, to check placement of the FT before beginning a feeding and before administering medications. Notify MD if placement is not confirmed every shift. A PO dated 6/23/23, to flush FT with 30 mL warm water prior to all medication administrations to check correct placement of tube every shift. The PO did not include to administer water flushes after medication administration or between each medication. On 6/23/23 at 12:18 PM, UM/LPN #2 stated in the presence of the survey team, that the facility followed the [company's name redacted] manual for new hires which was located on each nursing unit. She stated that all of the unit managers had one, and that the facility conducted in-services when things changed and provided the surveyor with in-service conducted on 5/22/23 to 5/29/23. UM/LPN #2 acknowledged that there should have been orders for water flushes before and after medication administration and checking the residual. UM/LPN #2 confirmed she had entered the PO in the EMR after surveyor inquiry. On 6/26/23 at 10:55 AM, the surveyor interviewed the DON who stated that the process for tube feeding included that they referred to the facility's policy and procedures in following the steps. She stated that the steps included checking for placement, checking for residual, and flushing the tube with 30 mL to 60 mL of water before and after the mediation administration. She then stated that you would mix the medication in water and ensure it was thin enough to be administered through the feeding tube. She further stated that they used gravity to administer the medications, but occasionally they would push with a 60 mL syringe if needed. The DON again stated they referred to the policies and some of it was simply nursing judgement as we all learned it in nursing school. She further stated unless it was something different than normal or unexpected, then they needed an order such as if the resident was on a fluid restriction or different quality of gastrointestinal issues. When asked would you need a physician's order for checking the placement, checking the residual, and flushes before and after the administration of medication? The DON stated, it would be a good reminder to have an order, but I would expect the nurses to know the standard of practice with feeding tubes. She again stated she would not expect to have a physician's order for the water flushes before and after medications; checking the residual and placement as that was all a standard of practice. On 6/26/23 at 11:04 AM, the surveyor asked the DON about UM/LPN #2 entering a physician's order after surveyor inquire. The DON stated after the surveyor talked to UM/LPN #2, they thought that moving forward it would be good to add those orders in and to show it was done. On 6/26/23 at 11:27 AM, the surveyor interviewed the LNHA who stated that physicians had to provide orders for anything that we are doing to the residents. The surveyor asked did they need a physician's order for the checking the placement of the FT, checking the residual of the FT, and water flushes before and after medication administration with a FT. The LNHA stated that if they deemed necessary, they would obtain a physician's orders but that it was nursing standard of practice to make sure they were checking the placement and that it was intact, flushing the tube checking for patency and checking the residual to ensure we are not over feeding the resident and they are tolerating the feeding. The LNHA emphasized that they just considered that checking placement, checking residual and flushes before and after medication as nursing standard of practices and did not need a physician's order. On 6/27/23 at 11:26 AM, the surveyor interviewed the Medical Director (MD) via telephone who stated that the nursing staff should be following the protocol for tube feedings which included checking the placement, checking the gastric residual, and flushing the tube. He stated that it was important to follow the protocol as it would let the physician know if the resident tolerated the feeding, the placement to ensure it was not dislodged, and the flushes to ensure it was not clogged. He further stated following those protocols ensured there were no issues with the tube. When asked was a physician's order required, the MD replied that he was not sure if a PO was needed. The MD again stated it was important to know and follow the protocol. The MD stated that for the free water flushes, there should be a PO. He further stated that the POs varied from each resident based on their needs when it came to the flushes. The MD then stated that the flushes before and after medication was a small amount of 10 to 20 mL to ensure the tube was not clogged. When asked was an order required for the before and after medications, the MD again stated he was not sure if a PO was needed as that was a nursing practice. He further stated that checking for placement and residual was part of the examination, and when they documented it that would be their accountability. The MD concluded everyone worked together for the care of the resident. The surveyor asked for clarification on if a PO was needed to ensure there was accountability, and the MD was unable to provide clarification. On 6/27/23 at 11:37 AM, the surveyor interviewed the DON again who stated if it was not in a PO, then they did not have to document to ensure accountability. The DON stated, as professional nurses we need to make the assumption that it is getting done and that there needs to be an understanding that the nurses are doing the job they are trained for. The DON confirmed that if care was not documented then there would be no way to ensure accountability. She then stated that if a resident on was on fluid restrictions, then there would a PO for the specific amount, but a resident was not on fluid restrictions then they would base it off their policy which indicated to flush the tube with 30 to 60 mL before and after medications. The DON emphasized I would hope they are following the policy. She then stated that if a resident was not on fluid restrictions, then they would not be concerned about tracking the fluid amount. On 6/28/23 at 9:33 AM, the surveyor interviewed the Consultant Pharmacist (CP) via the telephone who stated that she was out on leave for three months, and it was her first week back. She stated that prior to her leave, she had the nurses complete an in-service on tube feedings she thought in January or February of 2023. The surveyor continued to interview the CP regarding residents that required tube feedings. The CP stated that if a resident was on a tube feed, she looked to ensure that there were actual orders of tube feeding as well as water flushes. She further stated that some facility had orders for flushes 30 mL before and after medications with a minimal of five (5) mL between each medication being administered. The CP stated that it was standard of practice to flush the tube with 30 mL before and after medication administration and should be reflected in the facilities' policies. The CP stated that based on her understanding, some facilities did not require an order because it was considered a standard of practice. She stated that during her in-service, she informed her nurses to flush the tube before and after medication administration with the 30 mL of water unless the resident was on fluid restrictions. The CP further stated that if there was no specific order for it, then they should be following the protocol standard of practice for checking the placement, checking the residual and the flushes. The CP then stated that it would be best practice if they had an order to ensure accountability but again stated that not all facilities required to have orders in place for the standard of practice. The CP stated, it would be nice to have those orders in place. The CP stated she did not discuss a lot with the nurses regarding tube feed as the facility did not have a lot of residents on tube feedings. The CP stated that if there was not a PO, then there would be no way to ensure accountability. The CP acknowledged there should be a way to ensure accountability in a form of a PO or documentation regarding the checking of the placement, residual and flushes. At that time, the CP was unable to speak on any additional information and stated that there should be some type of way to ensure accountability. On 06/28/23 at 10:03 AM, the surveyor interviewed the Registered Dietician (RD) who stated that with the tube feeding she made sure the weights were stable, the residents were tolerating the feed, that there was no residual, and that they were tolerating the formula. She further stated that with the tube feedings she monitored those residents monthly instead of quarterly. The surveyor continued to interview the RD who stated that the nurses monitored the residual. She stated that the nurses documented in the progress note how the resident was tolerating the feeding that she reviewed, or the nurses informed her. She further stated that they discussed it during the morning meeting. The RD stated that she did not believe there were physical orders and that it was just a standard of practices for the nurses. The RD stated that the water flushes were an order as she wrote the orders for the formula and the water flushes which were for additional fluids to ensure the residents were meeting their hydration needs which was typical 250 mL every six hours. The RD stated that the nursing generally entered the orders for the flushes before and after medications. She stated that it would 30 mL before and after medications. She explained she just addressed the formula rate, the resident's calorie, and fluid needs. The RD stated that to her knowledge if the residual was over 200 mL, the nurses held the feeding for at least four hours, and if over 300 mL, the feeding would be stopped and the physician would be notified. The RD concluded there was no formal order as for the checking the residual. On 6/28/23 at 10:25 AM, the surveyor interviewed LPN #2 who stated the process for the FT included checking the placement, checking the residual, but she was unsure of the amount for residual. She further stated that the nurses flushed the FT with 30 mL before and after medication administration and five (5) mL between each medication. She stated that it was rare that they had residents with FT. She further stated they were educated on when Resident #778 arrived to ensure everyone remembered the appropriate steps. The surveyor asked did they need a physician's order to ensure accountability, and LPN #2 replied they needed an order to document for checking the placement, the residual, and the water flushes. LPN #2 stated that it was important to have physician's orders because sometimes things could be overlooked if there is no order and you can forget because being on the floor can be crazy and having the order is necessary as it shows accountability of what we did. She stated she had Resident # 778 three times, and she documented in the Medication Administration Record (MAR) and the Treatment Administration Record (TAR) for checking of the placement and the water flushes, but was unsure of the residual. She stated that with her experience any residual over 200 mL, she would inform the physician. She further stated that if she was unsure of the residual amount and the steps, she would just ask questions, but that was just her. On 6/28/23 at 11:09 AM, the surveyor asked the DON about the monitoring of the residual that was listed on the resident's care plan. The DON in the presence of the survey team stated that anything over 30 mL, she would hold the feeding and call the physician. She then stated that was a low amount [30 mL], and she would have to review to confirm. The surveyor asked if there was no order on when to hold the feeding, and multiple staff members gave different answers, how would you know when to hold the feeding and notify the physician? The DON stated that she did not have an answer. The DON acknowledged that there was no way to ensure accountability if there was no PO. On 6/30/23 at 9:36 AM, the LNHA in the presence of the DON, and the survey team stated that there should be an order for when to hold and notify the physician on a certain amount of residual. The LNHA acknowledged there should be orders for accountability. On 6/30/23 at 10:32 AM, the LNHA provided a copy of the Adult Gastric Residual Monitoring which she stated it was what the RD provided to staff when they had residents on a tube feeding. She stated that she did not believe this was listed in their policy for guidance. A review of the facility provided Adult Gastric Residual Monitoring form undated included, measure gastric residual volumes (GRV) use at least a 60 mL syringe. For continuous pump feedings check every six (6) hours. If GRV< [less than] 200 mL re-instill gastric residual contents and continue with feeding. If the GRV was > (greater than) 200 mL, re-instill gastric residual contents and hold the feedings for one (1) hour than recheck. If residual > (greater than) 300 after rechecking hold the feeding and contact the medical doctor. A review of the facility provided in-service Tube Feeding Update from 5/22/23 to 5/29/23, included review of the enteral feeding connector and basic feeding tube procedures. In addition, it reflected per the [company's name redacted] Nursing Procedures Manual to verify tube placement, aspirate (to draw) contents from the tube with an enteral syringe, flush the enteral tube with 30 mL of water before and after feedings if ordered, assess every four hours for gastrointestinal intolerance by assessing abdominal distention, monitoring for complaints of abdominal pain, do not monitor gastric residual volume routinely. A further review did not include water flushes before and after medications. A review of the facility's Policy Enteral Nutrition dated reviewed 8/08/22, included .3. The dietician will input from the provider and nurse d. calculates fluid to be provided (beyond the free fluids in formula .11. The nurse confirms that orders for enteral nutrition are complete. Complete orders include f. instructions for flushing (solution, volume, frequency, timing and 24-hour volume). 12. The provider will consider the need for supplement orders, including: a. confirmation of tube placement and g. checks for gastric residual volume (GRV). It further revealed for procedure, to refer to the [company's name redacted] Nursing Procedure Book . A review of the Medication Orders - Receiving and Recording policy date reviewed 1/10/23, included .4. Enteral Orders - when recording orders for tube feedings, specify the type of feeding, amount, frequency of feeding and rationale if prn [as needed]. The order should always specify the amount of flush following the feeding . NJAC:8:39-11.2(b); 27.1(a); 29.2(d)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and review of facility documentation, it was determined that the facility failed to a.) ensure respiratory equipment was kept in a clean and sanitary condition to pr...

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Based on observations, interviews, and review of facility documentation, it was determined that the facility failed to a.) ensure respiratory equipment was kept in a clean and sanitary condition to prevent infection and ensure a portable oxygen tank was stored in accordance with facility policy and b.) develop an individualized care plan for the administration and treatment of oxygen. This deficient practice was identified for 1 of 1 residents reviewed for respiratory equipment (Resident #66), and the evidence was as follows: According to the facility's admission Record face sheet (an admission summary), Resident #66 was admitted to the facility with diagnoses that included but were not limited to heart failure (ineffective heart pumping resulting in fluid build-up in lungs), ischemic cardiomyopathy (weakened heart muscles due to heart disease), and asthma. A review of a the most recent quarterly Minimum Data Set (MDS), an assessment tool, dated 5/29/23, revealed the resident had a brief interview for mental status (BIMS) score of 13 out of 15, which indicated that the resident's cognition was intact. A further review revealed the resident received oxygen. A review of the resident's Order Summary Report revealed an order dated 11/20/22 for continuous oxygen (O2) at three liters per minute (3 lpm) via nasal cannula (NC, the part of the tubing that rests in the nose); check pulse oximeter (POX, measures oxygen saturation in the blood) every shift. A review of Resident #66's corresponding June 2023 Treatment Administration Record (TAR) included the above physician's order and was documented as administered. A review of Resident #66's individualized comprehensive care plan (ICCP) did not include oxygen care and usage. On 6/21/23 at 9:50 AM, during the initial tour of the New Hope Unit, the surveyor observed a portable oxygen tank in a black bag hanging from the wheelchair in Resident #66's room. The undated oxygen tubing was observed connected to the tank and the NC was observed resting on the floor. On 6/22/23 at 9:19 AM, in Resident #66's room, the surveyor observed a portable oxygen tank in a black bag resting on the floor in front of the wheelchair. The undated oxygen tubing was connected to the tank and the NC was resting on the floor. On 6/26/23 at 11:15 AM, in Resident #66's room, the surveyor observed a portable oxygen tank in a black bag resting on the floor in front of the wheelchair. The undated oxygen tubing was connected to the tank and was rolled up and hung on top of the tank. The resident acknowledged that it was the tank that he/she used when they left the facility for their appointment on 6/23/23 and stated, The bag slips over the handle of the wheelchair. 1. On 6/26/23 at 11:40 AM, the surveyor interviewed the Licensed Practical Nurse (LPN) caring for Resident #66 who stated that the resident was ordered oxygen to be worn at all times, and that when he/she left the building that they wore oxygen from the portable tank that hung in a black bag off the back of the wheelchair. Together, the surveyor and the LPN observed a portable oxygen tank on the floor in the resident's room and the LPN acknowledged that it was the tank that the resident had left the facility with on 6/23/23. The LPN stated the tank should not have been resting on the floor, and that she was unsure how old the NC tubing was because it was not dated. The LPN stated it was important to keep the equipment off the floor to keep it as clean as possible because it could have gotten dust, dirt, or germs on it. She then removed the tank and tubing from the room. On 6/26/23 at 12:26 PM, the surveyor interviewed the Neighborhood Manager (NM) who stated that NC tubing was dated and changed weekly and that portable oxygen tanks were stored in an oxygen closet in a stand. The surveyor informed the NM of Resident #66's portable oxygen tank observations. The NM acknowledged that the portable oxygen tank should not have been stored on the ground in a resident's room and that it was important for infection control to keep the NC tubing off the ground. On 6/26/23 at 12:40 PM, the surveyor interviewed the Director of Nursing (DON) who stated that portable oxygen tanks were kept in a storage closet on each unit and that once a tank was used, that it would be replaced to the closet. The surveyor informed the DON of Resident #66's portable oxygen tank observations. The DON acknowledged that there should not have been an unused portable oxygen tank left in a resident's room. The DON stated that for safety purposes, the oxygen tank should have been secured and that for infection control, the NC tubing should have been dated and should not have been resting on the floor. 2. On 6/27/23 at 12:12 PM, the surveyor interviewed the Registered Nurse (RN) caring for Resident #66. The RN stated that an ICCP was put together for each resident with their diagnosis, plans for care, assessments and evaluations and that the nurse was able to add or update the ICCP at any time. The RN acknowledged that she would expect to see oxygen on an ICCP, and that it was important to include on the ICCP how many liters of oxygen were ordered and any oxygen treatments for the resident in case of shortness of breath. In the surveyor's presence, the RN reviewed Resident #66's ICCP and stated she did not see oxygen listed. On 6/27/23 at 12:20 PM, the surveyor interviewed the NM who stated that an ICCP was a resource used to provide the desired care and a picture of the resident's needs. He stated that it was created and updated by the interdisciplinary team and that every discipline was able to update it. The NM stated that he would have expected to see a respiratory ICCP that mentioned oxygen therapy or an actual order that the resident was on oxygen. The NM acknowledged that Resident #66 wore oxygen continuously. In the surveyor's presence, the NM reviewed Resident #66's ICCP and stated he did not see oxygen listed, and that oxygen should have been on the ICCP. He further stated that it was important to include oxygen on the ICCP so that everyone could have made sure the resident was provided appropriate care. On 6/27/23 at 12:26 PM, the surveyor interviewed the DON who stated that an ICCP listed the care that the resident required and that the nurse should have been familiar with each resident's ICCP and should have reviewed the ICCP for any updates. The DON stated that if a resident was on oxygen, that she would have expected to see oxygen on the ICCP. In the surveyor's presence, the DON reviewed Resident #66's ICCP and acknowledged she it did not include oxygen, and that oxygen should have been included. She further stated that it was important for oxygen to be on the ICCP so that everyone would have known what the plan was for the resident's oxygen usage. On 6/28/23 at 11:09 AM, the surveyor interviewed the Licensed Nursing Home Administrator (LNHA) who stated that oxygen tanks were stored in the oxygen closets and that if a resident needed portable oxygen, that the nurse retrieved a portable tank from the closet and placed it in a sling bag on the resident's wheelchair, or may use the rollator (metal bracket on wheels that holds the portable oxygen tank). The LNHA stated the portable oxygen tanks should not have been stored in resident's rooms, the tanks should have always been in a holder off the floor and the NC tubing should not have been resting on the floor. The surveyor informed the LNHA of Resident #66's portable oxygen tank observations. The LNHA acknowledged that the portable oxygen tank should not have been stored on the floor in the resident's room and that it should have been in the oxygen closet, and that the NC tubing should have been dated and secured in a plastic bag. During the same interview, the LNHA stated that an ICCP was a plan of care provided to each resident while at the facility. She stated that the ICCP was completed by the interdisciplinary care team, that everyone contributed based on the needs of the resident, and that it was used by all clinical team members. The LNHA stated that if a resident was ordered continuous oxygen, that she would have expected to see oxygen on the ICCP. She further stated that it was important for oxygen to be included on the ICCP so that the team was made aware that the resident was on oxygen, any breathing issues would have been monitored, it would have been used to confirm the correct amount of oxygen was being administered, and that if the resident were to go out to an appointment that they would have been aware that the resident would have needed continuous oxygen. A review of facility's Oxygen, policy dated revised 8/6/22, included A. Storage, Oxygen is to be kept in designated areas on the nursing units except when in use . 2. Portable O2 (oxygen) tanks will be available and secured in a rack .C. Safety .2. Oxygen must be kept in a stand or cart . D. Method of Delivery, O2 will be administered via nasal cannula unless otherwise specified by physician order. Nasal cannula to be changed weekly and PRN (as needed) . A review of facility's Care Planning, policy dated revised 8/1/21, included .I. Procedure .B. The comprehensive care plan is based on a thorough assessment that includes, but is not limited to, the MDS. C. Each resident's comprehensive care plan is designed to: a. Incorporate identified problem areas; b. Incorporate risk factors associated with identified problems .e. Reflect treatment goals, timetables and objectives in measurable outcomes .g. Aid in preventing or reducing declines in the resident's functional status and/or functional levels . E .the care plan outlines those individualized interventions to specifically address the resident's issues . NJAC 8:39-11.2(e), 27.1(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of pertinent facility documentation, it was determined that the facility failed to appropriately label and date two Tubersol (tuberculin purified protein de...

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Based on observation, interview, and review of pertinent facility documentation, it was determined that the facility failed to appropriately label and date two Tubersol (tuberculin purified protein derivative [PPD]; a clear, colorless solution injected into the skin of the forearm that aides in the detection of tuberculosis). This deficient practice was identified in 1 of 2 medication storage rooms inspected in the facility (Magnolia nursing unit), and was evidenced by the following: On 6/21/23 at 11:30 AM, the surveyor inspected the medication storage room by the Magnolia nursing unit in the presence of the Registered Nurse (RN). At that time, the surveyor observed two opened and undated Tubersol solutions in the refrigerator. On 6/21/23 at 11:34 AM, the surveyor interviewed the RN who stated that the Tubersol was to be dated when it was opened. The RN then told the surveyor that she was not sure if the Tubersol was supposed to be dated upon opening, and wanted to ask another staff member. The RN then exited the medication storage room. On 6/21/23 at 11:36 AM, the RN re-entered the medication storage room and informed the surveyor that her Unit Manager/Registered Nurse (UM/RN) told her the medication was supposed to be dated upon opening. On 6/21/23 at 11:39 AM, the surveyor interviewed the UM/RN who confirmed the Tubersol should have been dated upon opening and stored in the refrigerator. The UM/RN further stated that it was important to date the medication, for expiration purposes. On 6/23/23 at 11:43 AM, the surveyor conducted an interview over the telephone with the facility's Consultant Pharmacist (CP) who stated that upon opening the medication Tubsersol, the medication was required to be dated. The CP explained after the medication was opened, it was only good for usage for 28 - 30 days per the manufacturer' specifications for usage. On 6/23/23 at 12:36 PM, the surveyor interviewed the Director of Nursing (DON) who stated that the Tubsersol needed to be dated upon opening because the medication was only good for 30 days. The DON acknowledged it was important to date the medication, so the nursing staff knew when the medication was going to expire. A review of the undated Tubsersol package insert from the Food and Drug Administration included .A vial of Tubersol which has been entered and in use for 30 days should be discarded . A review of facility's pharmacy, Medication Storage Guidelines dated 2022, included Tubersol was required to be dated upon opening and the unused portion was to be discarded after 30 days . A review of the facility's, Medication Storage Policy dated 10/6/22, included .medications were labeled accordingly . NJAC 8:39-29.6(b)1
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 35% turnover. Below New Jersey's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 6 life-threatening violation(s), Special Focus Facility, $86,411 in fines. Review inspection reports carefully.
  • • 12 deficiencies on record, including 6 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $86,411 in fines. Extremely high, among the most fined facilities in New Jersey. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Masonic Village At Burlington's CMS Rating?

CMS assigns MASONIC VILLAGE AT BURLINGTON an overall rating of 2 out of 5 stars, which is considered below average nationally. Within New Jersey, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Masonic Village At Burlington Staffed?

CMS rates MASONIC VILLAGE AT BURLINGTON's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 35%, compared to the New Jersey average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Masonic Village At Burlington?

State health inspectors documented 12 deficiencies at MASONIC VILLAGE AT BURLINGTON during 2023 to 2025. These included: 6 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 6 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Masonic Village At Burlington?

MASONIC VILLAGE AT BURLINGTON is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 264 certified beds and approximately 110 residents (about 42% occupancy), it is a large facility located in BURLINGTON, New Jersey.

How Does Masonic Village At Burlington Compare to Other New Jersey Nursing Homes?

Compared to the 100 nursing homes in New Jersey, MASONIC VILLAGE AT BURLINGTON's overall rating (2 stars) is below the state average of 3.2, staff turnover (35%) is significantly lower than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Masonic Village At Burlington?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the substantiated abuse finding on record.

Is Masonic Village At Burlington Safe?

Based on CMS inspection data, MASONIC VILLAGE AT BURLINGTON has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 6 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in New Jersey. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Masonic Village At Burlington Stick Around?

MASONIC VILLAGE AT BURLINGTON has a staff turnover rate of 35%, which is about average for New Jersey nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Masonic Village At Burlington Ever Fined?

MASONIC VILLAGE AT BURLINGTON has been fined $86,411 across 1 penalty action. This is above the New Jersey average of $33,943. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Masonic Village At Burlington on Any Federal Watch List?

MASONIC VILLAGE AT BURLINGTON is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.