COMPLETE CARE AT PHILLIPSBURG, LLC
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Complete Care at Phillipsburg, LLC has a Trust Grade of B, indicating it is a good choice for families seeking care, placing it in the solid range for New Jersey nursing homes. It ranks #120 out of 344 facilities in the state, meaning it is in the top half, and #2 out of 6 in Warren County, indicating only one other local option is better. However, the facility's trend is worsening, with the number of identified issues increasing from 3 in 2023 to 4 in 2025. Staffing is a concern, receiving only 2 out of 5 stars, but the turnover rate is excellent at 0%, suggesting staff stability. The facility has faced fines totaling $9,750, which is average for the state, and the RN coverage is average as well. Specific incidents include a failure to ensure kitchen staff properly air-dried pans before storage, which raised the risk of foodborne illness for residents. Additionally, there was a lack of accurate screenings for a resident needing mental health services, potentially delaying necessary care. Another finding noted that a respiratory assessment was not completed before a breathing treatment, and monitoring during the treatment was insufficient, which could affect the resident's health. While there are strengths in staff retention and a good Trust Grade, these incidents highlight areas needing improvement for resident safety and care quality.
- Trust Score
- B
- In New Jersey
- #120/344
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- Turnover data not reported for this facility.
- Penalties ○ Average
- $9,750 in fines. Higher than 53% of New Jersey facilities. Some compliance issues.
- Skilled Nurses ⚠ Watch
- Each resident gets only 29 minutes of Registered Nurse (RN) attention daily — below average for New Jersey. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ○ Average
- 8 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
Below median ($33,413)
Minor penalties assessed
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 8 deficiencies on record
Feb 2025
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to ensure one out of one resident (Resident (...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and review of facility policies, the facility failed to ensure a respiratory a...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and policy review, the facility failed to ensure a catheter bag was kept off the floor for one ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, staff interview, and facility policy review, the facility failed to ensure kitchen staff properly air-dried pans prior to storage. This failure had the potential to increase the ...
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Jan 2023
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to date medication when opened an...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview and policy review it was determined that the facility failed to a.) store potentially hazardous foods in a manner to prevent food borne illness, b.) failed to maintain ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to clean and disinfect three of three shower chairs observed in the shower room. This deficient practice ...
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Oct 2020
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, it was determined that the facility failed to revise a comprehensive care plan to include monitoring of injuries sustained during a fall for Resident...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No major red flags. Standard due diligence and a personal visit recommended.
About This Facility
What is Complete Care At Phillipsburg, Llc's CMS Rating?
CMS assigns COMPLETE CARE AT PHILLIPSBURG, LLC an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Jersey, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Complete Care At Phillipsburg, Llc Staffed?
CMS rates COMPLETE CARE AT PHILLIPSBURG, LLC's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes.
What Have Inspectors Found at Complete Care At Phillipsburg, Llc?
State health inspectors documented 8 deficiencies at COMPLETE CARE AT PHILLIPSBURG, LLC during 2020 to 2025. These included: 8 with potential for harm.
Who Owns and Operates Complete Care At Phillipsburg, Llc?
COMPLETE CARE AT PHILLIPSBURG, LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMPLETE CARE, a chain that manages multiple nursing homes. With 60 certified beds and approximately 52 residents (about 87% occupancy), it is a smaller facility located in PHILLIPSBURG, New Jersey.
How Does Complete Care At Phillipsburg, Llc Compare to Other New Jersey Nursing Homes?
Compared to the 100 nursing homes in New Jersey, COMPLETE CARE AT PHILLIPSBURG, LLC's overall rating (4 stars) is above the state average of 3.3 and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Complete Care At Phillipsburg, Llc?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is Complete Care At Phillipsburg, Llc Safe?
Based on CMS inspection data, COMPLETE CARE AT PHILLIPSBURG, LLC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Jersey. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Complete Care At Phillipsburg, Llc Stick Around?
COMPLETE CARE AT PHILLIPSBURG, LLC has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.
Was Complete Care At Phillipsburg, Llc Ever Fined?
COMPLETE CARE AT PHILLIPSBURG, LLC has been fined $9,750 across 1 penalty action. This is below the New Jersey average of $33,176. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Complete Care At Phillipsburg, Llc on Any Federal Watch List?
COMPLETE CARE AT PHILLIPSBURG, LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.