WESTERN NEW YORK STATE VETERANS HOME
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
The Western New York State Veterans Home in Batavia has received an impressive Trust Grade of A, indicating an excellent reputation and a high level of care. Ranked #128 out of 594 facilities in New York places it in the top half, and it stands as the second best option among four local homes in Genesee County. While the facility has an average staffing rating of 3 out of 5 stars and a turnover rate of 42%, it does not have any fines on record, which is a positive sign. However, there was a concern raised during the latest inspection regarding a resident who was not provided with a lid on their hot beverage mug, despite a care plan specifying the need for one to prevent spills. Overall, the home exhibits strengths in its excellent health inspection and quality measures, while also showing room for improvement in resident supervision.
- Trust Score
- A
- In New York
- #128/594
- Safety Record
- Low Risk
- Inspections
- Too New
- Staff Stability ○ Average
- 42% turnover. Near New York's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New York facilities.
- Skilled Nurses ○ Average
- Each resident gets 32 minutes of Registered Nurse (RN) attention daily — about average for New York. RNs are the most trained staff who monitor for health changes.
- Violations ✓ Good
- Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
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5-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
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Staff turnover below average (42%)
6 points below New York average of 48%
Facility shows strength in quality measures, fire safety.
The Bad
Near New York avg (46%)
Typical for the industry
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 1 deficiencies on record
Nov 2023
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review conducted during a Standard survey completed on 11/17/23, the facility did no...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in New York.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New York facilities.
- • Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Western New York State Veterans Home's CMS Rating?
CMS assigns WESTERN NEW YORK STATE VETERANS HOME an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Western New York State Veterans Home Staffed?
CMS rates WESTERN NEW YORK STATE VETERANS HOME's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 42%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 58%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Western New York State Veterans Home?
State health inspectors documented 1 deficiencies at WESTERN NEW YORK STATE VETERANS HOME during 2023. These included: 1 with potential for harm.
Who Owns and Operates Western New York State Veterans Home?
WESTERN NEW YORK STATE VETERANS HOME is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility is operated by STATE OF NEW YORK COMPTROLLER'S OFFICE, a chain that manages multiple nursing homes. With 126 certified beds and approximately 125 residents (about 99% occupancy), it is a mid-sized facility located in BATAVIA, New York.
How Does Western New York State Veterans Home Compare to Other New York Nursing Homes?
Compared to the 100 nursing homes in New York, WESTERN NEW YORK STATE VETERANS HOME's overall rating (5 stars) is above the state average of 3.1, staff turnover (42%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Western New York State Veterans Home?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Western New York State Veterans Home Safe?
Based on CMS inspection data, WESTERN NEW YORK STATE VETERANS HOME has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New York. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Western New York State Veterans Home Stick Around?
WESTERN NEW YORK STATE VETERANS HOME has a staff turnover rate of 42%, which is about average for New York nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Western New York State Veterans Home Ever Fined?
WESTERN NEW YORK STATE VETERANS HOME has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Western New York State Veterans Home on Any Federal Watch List?
WESTERN NEW YORK STATE VETERANS HOME is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.