CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0560
(Tag F0560)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews conducted during a Recertification/Complaint Survey from 03/02/2025 to 03/07/2025, the fac...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews conducted during a Recertification/Complaint Survey from 03/02/2025 to 03/07/2025, the facility did not ensure a resident had the right to refuse a room transfer. This was evident for 1 (Resident #125) of 2 residents reviewed for Notification of Change out of 38 total sampled residents. Specifically, Resident #125 was transferred from the 3rd Floor to the 1st Floor without their consent.
The findings are:
The facility policy titled Room Change with effective date 10/1/20 and last review date 8/3/24 stated that room changes in the facility may be undertaken to accommodate the needs of the residents. The policy did not document that a resident has the right to refuse a transfer to another room.
Resident #125 was admitted to the facility with diagnoses that included Major Depressive Disorder, Bipolar Disorder, and Unspecified Psychosis not due to a substance or known physiological condition.
The admission Minimum Data Set, dated [DATE] documented Resident #125 was cognitively intact. The Minimum Data Set also documented only the representative participated in the assessment.
On 03/02/2025 at 10:27 AM, Resident #125 was interviewed and stated they were transferred from 3rd floor to 1st floor on 2/28/2025 without their consent. Resident #125 also stated the staff did not notify them of the reason for room change to 1st floor. Resident #125 further stated they did not want the room change.
The ADT (Admission/Discharge/Transfer) information documented Resident #125 was admitted to 3rd floor on 1/21/2025 and transferred to 1st floor on 2/28/2025.
The Social Services notes from 01/21/2025 to 03/04/2025 were reviewed. There was no documented evidence that the room change from 3rd floor to 1st floor was discussed with Resident #125.
The Room Change template for Resident #125 in the Room Change Binder documented room changed from 312A to 118B. The Room Change template also documented that no designated representative was notified of the room change.
There was no documented evidence in the medical record that the room change was discussed with Resident #125, nor that Resident #125 gave consent for the room change from 3rd floor to 1st floor.
On 03/05/2025 at 11:22 AM, Social Worker #1 was interviewed and stated they were social worker for Resident #125 on the 3rd floor, and they were responsible for informing residents of a room change and obtaining their consent for the room change. Social Worker #1 also stated that they should have documented the reason for the room change and if the resident agreed to room change in the Social Services note. Social Worker #1 further stated that Resident #125 was alert and oriented and made decisions for themselves. Social Worker #1 stated that they did not recall the reason the room change was initiated, they did not document the room change in the medical record, and they had no documented evidence that Resident #125 gave consent for the room change.
On 03/05/2025 at 11:30 AM, the Director of Social Services was interviewed and stated the social worker discusses the reason for room change with a resident. The Director of Social Services also stated the resident has to agree with the room change unless it is medically necessary. The Director of Social Services further stated that they were not sure of the reason for the room change for Resident #125.
On 03/05/2025 at 11:49 AM, the Regional Director of Social Services was interviewed and stated they were at the facility on the day Resident #125 made a request for a room change. The Regional Director of Social Services also stated that Resident #125 was placed in a bed by the door on 3rd floor and requested to have a bed by window, so they moved Resident #125 from the 3rd floor to the 1st floor so they could have a bed by window. The Regional Director of Social Services stated it was Resident #125 who requested the room change. The Regional Director of Social Services reviewed the medical record and stated there was no documented evidence that Resident #125 made the request for a room change nor agreed with the room change.
10 NYCRR 415.3(d)(2)(ii)(a)
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews during the Recertification Survey and Complaint (NY00365250) survey conducte...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews during the Recertification Survey and Complaint (NY00365250) survey conducted from 03/02/2025 to 03/07/2025, the facility did not ensure that residents' right to a clean, comfortable, and homelike environment was maintained. Specifically, multiple resident rooms were observed with water damage on walls, ceiling tiles, and in resident hallways. This was evident on 1 (7th Floor) of 5 resident units observed during the Environment Task.
The findings include but are not limited to:
The facility policy titled Nursing Home Maintenance Program Policy reviewed on 10/18/2024 stated that the nursing home is committed to maintaining a safe, clean and well-functioning environment for residents, staff and visitors.
During multiple observations from 03/02/2025 to 03/07/2025, the following were observed:
a). In room [ROOM NUMBER] there were black colored stained on the ceiling tile, and there was a crack along the wall edge by the entrance door and by the wall near the television in resident's room.
b). In room [ROOM NUMBER] the wall by the window was noted with 7 holes in the wall by the window.
c). In room [ROOM NUMBER] there were holes in the drywall wall and a brown colored, rectangular stain on the wall.
d). In room [ROOM NUMBER] the drywall at baseboard was dented into the wall.
e). There was a patched roof between room [ROOM NUMBER] and the office opposite room [ROOM NUMBER] and 703 with yellow colored stain on the roof in the hallway.
f). There was a water stain on room tile between room [ROOM NUMBER] and 705 hallway. The hallway wall by the soiled utility door had a water stain on the ceiling tile.
g). In room [ROOM NUMBER] there was cracked dry wall by room window. base board off wall and vinyl tile torn and above floor, dry wall cracked by tile by wall cracked by wall and recliner.
h). In room [ROOM NUMBER] the ceiling was peeling and there were water stains over the bed near the window, and a brown stain on the wall. There was also a crack in the wall by the window and a hole in the dry wall.
i). In room [ROOM NUMBER] there was a cream-colored stain on the ceiling above the bed by the window.
j). In room [ROOM NUMBER] there was a circular hole patched on the ceiling above closet.
k). In room [ROOM NUMBER] there were cracks in the ceiling along the wall edge by the doorway and leading to television by wall.
l). In room [ROOM NUMBER] was observed with a water stain on the wall which was patched with dry wall with a cream-colored stain visible.
The Complaint Intake Summary (NY00365250) dated 12/18/2024 stated that that there were leaks in ceilings that needed to be patched.
During an interview on 3/05/2025 at 09:01 AM, Resident Representative for Resident #273 stated that the 7th floor has water leaks which they have noticed on an ongoing basis and twice on the 7th floor. Resident Representative for Resident #273 stated that Resident #273 was moved from room [ROOM NUMBER] because there was a water leak over the bed that needed to be fixed, and when they were in that room Resident #273's bed had to be repositioned several times due to dripping water.
During an interview on 03/05/25 at 11:31 AM, the resident residing in room [ROOM NUMBER]-P stated that the ceiling in the room has been stained the whole time they have been in the room.
During an interview on 3/06/2025 at 10:54 AM, the Building Services Director stated there is construction on the 8th floor and the floor is required to have a covered canopy. The supporting post for the canopy was not sealed and water leaked into rooms, so they called the construction company and had it sealed. The Building Services Director also stated there was a broken pipe a few days ago, and it was fixed last night. When it is raining, they look for leaks and if there is a broken pipe it is more obvious when doing daily rounds. The room above room [ROOM NUMBER] had a broken domestic water pipe, they are not sure when the water leak occurred in the area above the soiled utility room, and they have noticed the stains before on the ceiling tile. The Building Services Director further stated that room [ROOM NUMBER] is being affected by the construction on the 8th Floor, and the ceiling needs to get fixed. The Building Services Director stated that they were aware of issues in other rooms on the 7th Floor and rooms should not look like this.
During an interview on 03/07/2025 at 02:01 PM, the Administrator stated that they look at the building's environment a few times a week. The Administrator also stated that the 8th Floor is being turned into a rehabilitation gym, and while the work was being completed part of 8th floor work that was done caused some issues with ceilings on the 7th Floor. Maintenance and the construction company reached out to roofing company to have the issue addressed and we are waiting till the weather gets better to have the roof issue addressed. The Administrator further stated that the facility had to have a canopy put into place to protect the roof as there was a leaking issue with the roof, and they have obtained estimates to have work done on the ceiling to get it fixed.
10 NYCRR 415.5 (h)(2)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview conducted during the Recertification Survey from 03/02/2025 to 03/07/2025, th...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview conducted during the Recertification Survey from 03/02/2025 to 03/07/2025, the facility did not ensure that the Minimum Data Set 3.0 (MDS) assessment accurately reflected a resident's status. This was evident for 1 (Resident #98) of 2 residents reviewed for Resident Assessment, and 1 (Resident #125) of 5 residents reviewed for Unnecessary Medication out of 38 total sampled residents. Specifically, 1). the Minimum Data Set 3.0 assessment for Resident #98 did not accurately reflect the resident's bowel and bladder status, and 2). the Minimum Data Set 3.0 assessment for Resident #125 did not accurately reflect a diagnosis of Bipolar Disorder.
The findings are:
The facility policy titled MDS (Minimum Data Set) RAI Process/ Minimum Data Set, dated last revised 3/6/2025 stated that by implementing the policy, the facility demonstrates its commitment to accurately and timely Minimum Data Set assessments, ensuring high quality care and compliance with regulatory requirements.
1). Resident #98 had diagnoses which included Peripheral Vascular Disease, Cerebrovascular Accident, and Fracture.
The Quarterly Minimum Data Set assessment dated [DATE] documented that Resident #237 was severely cognitive impaired. The Quarterly Minimum Data Set assessment also documented that Resident #98 was always continent of bowel and bladder with no toileting program, required dependent care for toileting, and required mechanical lift of two persons for transfers. The Quarterly Minimum Data Set assessment further documented that only the family participated in the assessment.
The Resident Nursing Instructions dated 10/17/2024 documented that Resident #98 was incontinent of bowel and bladder and required dependent care for toileting needs.
The Comprehensive Care Plan related to Activities of Daily Living with effective dated 10/17/2024 and last reviewed on 02/05/2025 documented Resident #98 is incontinent of bowel and bladder and required dependent care of two persons for toileting.
The document titled Quarter/Annual/Sig Change Assessments IDT (Interdisciplinary Team) dated 02/11/2025 documented under section titled Rehab - Occupational/Physical - Functional Abilities and Goals Toileting hygiene: The ability to maintain perineal hygiene, adjust clothes before and after using the toilet, commode, bedpan, or urinal resident required Dependent helper to complete all the activities for the resident. The assessment further documented resident is Impairment on both sides on Upper extremity (shoulder, elbow, wrist, hand) and Lower extremity (hip, knee, ankle, foot).
The Quarterly Minimum Data Set assessment dated [DATE] did not accurately reflect that Resident #98 was incontinent of bowel and bladder.
On 03/06/2025 at 02:59 PM, Registered Nurse #5 was interviewed and stated Resident #98 is confused, incontinent of bowel and bladder, and requires total care with all activities of daily living. Registered Nurse #5 also stated the staff assists Resident #98 with all activities of daily living and transfers them out of bed with a mechanical lift.
On 03/06/2025 at 01:58 PM, Minimum Data Set Coordinator #1 was interviewed and stated they were responsible for completing the Minimum Data Set assessment for Resident #98. Minimum Data Set Coordinator #1 also stated that before completing the Minimum Data Set assessment they use a check off sheet that includes the resident's diagnosis, and they read the nursing assessments and progress notes, the medical notes, consults, Rehab notes including Speech, and Dietary notes to get a true picture of the resident. Minimum Data Set Coordinator #1 further stated that they obtain information about bowel and bladder from the admission/readmission assessments, quarterly or significant change assessments and by talking to the staff that cares for the resident. Minimum Data Set Coordinator #1 stated that in the Quarterly Assessment for Resident #98 the bowel and bladder section have the wrong information, because Resident #98 needs dependent care, and is incontinent of bowel and bladder and not continent. Minimum Data Set Coordinator #1 further stated they are responsible for ensuring the information entered in the Minimum Data Set is correct and will modify this Minimum Data Set book and correct the information. 2). Resident #125 was admitted to the facility with diagnoses that included Major Depressive Disorder, Bipolar Disorder, and Unspecified Psychosis not due to a substance or known physiological condition.
The admission Minimum Data Set assessment dated [DATE] documented that Resident #125 was cognitively intact. The admission Minimum Data Set assessment also documented Resident #125 was taking antipsychotic medication, however it did not document that Resident #125 had a diagnosis of Bipolar Disorder.
The Interim Discharge summary dated [DATE] documented Resident #125 had diagnoses that included Bipolar Disorder.
The Psychiatric Consultation dated 01/21/2025 documented it was initial evaluation for medication. The note also documented Resident #125 had a diagnosis of Bipolar Disorder with depression.
The Physician Order dated 01/21/2025 and renewed on 02/26/2025 documented Risperidone 2 mg tablet, give 1 tablet by oral route once daily at bedtime for Bipolar Disorder, current episode depressed, mild.
On 03/05/2025 at 09:10 AM, the Psychiatrist was interviewed and stated they saw Resident #125 twice since their admission to the facility, and that Resident #125 had diagnoses that included Bipolar Disorder.
On 03/05/2025 at 10:53 AM, Minimum Data Set Coordinator #2 was interviewed and stated they completed the Minimum Data Set assessment for Resident #125, and in doing so they reviewed the medical record, interviewed Resident #125, and spoke to staff to collect data for the Minimum Data Set assessment. Minimum Data Set Coordinator #2 also stated they did not code the diagnosis of Bipolar Disorder on the admission Minimum Data Set assessment dated [DATE] for Resident #125. Minimum Data Set Coordinator #2 reviewed the hospital discharge summary, initial psychiatrist consultation, and medication order of Risperidone and stated that Resident #125 does have a diagnosis of Bipolar Disorder, and it was an error not to code the diagnosis on the Minimum Data Set assessment.
On 03/05/2025 at 11:15 AM, Minimum Data Set Coordinator #3 was interviewed and stated they oversaw the Minimum Data Set department. Minimum Data Set Coordinator #3 also stated their duties included scheduling the Minimum Data Set assessments, overseeing completion of Minimum Data Set assessments in the required time frame, and submitting the completed Minimum Data Set to Center of Medicare and Medicaid Services by the due date. Minimum Data Set Coordinator #3 further stated the staff completing the Minimum Data Set assessment were professional and they did not review the accuracy of their Minimum Data Set assessments.
10 NYCRR 415.11(b)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews conducted during a Recertification/Complaint Survey from 03/02/2025 to 03/07/2025, the fac...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews conducted during a Recertification/Complaint Survey from 03/02/2025 to 03/07/2025, the facility did not ensure that the resident and/or their representative were provided with a written summary of the baseline care plan and the baseline care plan assessment was completed within 48 hours. This was evident for 1 (Resident #364) of 1 resident reviewed for Care Planning out of 38 sampled residents.
The findings are:
The facility policy titled Resident's Baseline Care Plan with an effective date of 10/2/17 and last review date 7/2/2024 documented that all the sections in the Baseline care plan should be completed within 48 hours of admission. The policy also documented the nursing department was responsible to provide written copy of the Baseline care plan to resident and/or their designated representative. The policy further documented the nursing department had to obtain signatures of resident and/or their designated representative to confirm receipt of Baseline care plan.
Resident #364 was admitted to the facility on [DATE] with diagnoses that included Transient cerebral ischemic attack, Muscle weakness, and Syncope and collapse.
The admission Minimum Data Set, dated [DATE] documented Resident #364 was cognitively intact. The admission Minimum Data Set also documented only Resident #364 participated in the assessment.
On 03/02/2025 at 10:08 AM, Resident #364 was interviewed and stated they had been admitted to the facility about 1 month ago and had a care plan meeting with the staff. Resident #364 also stated they did not receive a written copy of the baseline care plan.
The document titled Interdisciplinary Team - Baseline Care Plan was documented as created on 02/03/2025 and completed on 02/06/2025.
The facility did not ensure that the Baseline Care Plan was developed within 48 hours of a resident's admission.
The Attestation Page of the Baseline care plan did not have a signature from Resident #364 and/or their representative as an indication that the baseline care plan was received.
The Initial Care Plan Meeting note dated 02/19/2025 documented Resident #364 and their designated representative participated the meeting with the interdisciplinary team. The note had no documented evidence that a written copy of baseline care plan was provided to Resident #364 and/or their designated representative.
The nursing notes dated 02/03/2025 to 02/20/2025 contained no documented evidence that a written copy of the Baseline Care Plan was provided to Resident #364 and/or their designated representative.
The hard copy chart for Resident #364 was reviewed and revealed no documented evidence that Resident #364 and/or their designated representative were provided with a written copy of or signed the baseline care plan.
The facility did not ensure that that Resident #364 and their representative were provided with a summary of the baseline care plan.
On 03/05/2025 at 10:16 AM, Registered Nurse #7 was interviewed and stated the baseline care plan was created automatically by the computer system upon admission of a resident. Registered Nurse #7 also stated they were responsible to oversee the completion of baseline care plan and provide a written copy of baseline care plan to the resident and/or their designated representative after its completion. Registered Nurse #7 further stated they checked the completion status of baseline care plans every day and called/emailed the departments for incomplete sections in the baseline care plan, and they had to complete the baseline care plan within 48 hours upon a resident's admission to facility. Once completed, they explained the baseline care plan to the resident and/or their designated representative, provided them a written copy, and had the resident and/or their designated representative sign at the attestation page of baseline care plan as proof of receipt. Registered Nurse #7 reviewed Resident # 364's baseline care plan and stated there was no signature for Resident #364 and/or their representative signature at the Attestation Page of the Baseline care plan as proof of receipt. Registered Nurse #7 also stated the baseline care plan was created on 02/03/2025 and completed on 02/06/2025. Registered Nurse #7 further stated the baseline care plan only showed the date of creation and completion, and they were unable to tell which discipline completed the baseline care plan late.
On 03/05/2025 at 10:29 AM, Director of Nursing was interviewed and stated the unit registered nurse was responsible to check if the baseline care plan was completed within 48 hours of admission and provide a written copy of it to resident and/or their designated representative after its completion. Director of Nursing also stated the resident and/or their designated representative should sign at the attestation page of baseline care plan as proof of receipt.
10 NYCRR 415.11(c)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews conducted during the Recertification survey from 03/02/2025 through 03/07/202...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews conducted during the Recertification survey from 03/02/2025 through 03/07/2025, the facility did not ensure that each resident receives treatment and care in accordance with professional standards of practice. This was evident for 1 (Resident #19) of 6 residents observed during the Medication Administration task. Specifically, Resident #19 did not receive Cyanocobalamin Injection Solution, 1000 Microgram Intramuscular, daily for 7 days until 01/21/2025 as per hospital discharge instruction. The medication order contained conflicting routes within one order, and nursing staff continued to administer Cyanocobalamin 1000 Microgram 1 tablet sublingually every week for 8 weeks, without a physician order directing them to continue to administer the medication for longer than one week.
The findings are:
Resident #19 was admitted to the facility with diagnoses, which include Dementia, Iron Deficiency Anemia, and End-Stage Renal Disease.
The Quarterly Minimum Data Set assessment dated [DATE] documented that Resident #19 had moderately intact cognition and required substantial maximal assistance during care.
On 03/05/2025 at 11:10 AM, during the Medication Administration, Licensed Practical Nurse #1 was observed administering Cyanocobalamin Vitamin B12 1000mcg 1 tablet sublingually to Resident #19.
The Patient Review Instrument, Item 32. Medications dated 01/15/2025 documented that Resident #19 was to receive Cyanocobalamin Injection Solution, 1000 Microgram Intramuscular, daily for 7 days, last dose on 1/21.
The hospital Pharmacy RN (Registered Nurse) Task documented that Cyanocobalamin Injection Solution, 1000 Microgram Intramuscular, was to start on 01/14 8:30 and end on 01/21 8:30.
The Physician Order dated 01/22/2025 documented cyanocobalamin (vit B-12) 1,000 mcg sublingual tablet, inject 1 milliliter by intramuscular route every week for 1 week.
There was no documented evidence that an order that documented that an oral medication was to be administered by the intramuscular route was clarified.
The Medication Administration Records dated from 01/22/2025 to 03/05/2025 documented Cyanocobalamin vitamin B12 1000mcg 1 tablet sublingual was administered every Wednesday.
There was no documented evidence that Resident #19 received Cyanocobalamin Injection Solution, 1000 Microgram Intramuscular, daily for 7 days until 01/21/25 as per hospital discharge records. In addition, the attending physician did not document a reason that Resident #19 did not received Cyanocobalamin injection for only 7 days and continued to receive weekly injections of Cyanocobalamin.
On 03/05/2025 at 01:20 PM, an interview was conducted with Licensed Practical Nurse #1 who stated that they administered Cyanocobalamin vitamin B12 1000mcg 1 tablet sublingual to Resident #19 every Wednesday. Licensed Practical Nurse #1 also stated that there was no Cyanocobalamin vitamin B12 1000mcg injection available at these times for Resident #19 and Resident #19 received the medication in tablet form since admission. Licensed Practical Nurse #1 further stated that they were not aware there was an order for administration of the medication by the intramuscular route or that the medication was to be administered only for one week.
On 03/05/2025 at 02:00 PM, an interview was conducted with Registered Nurse #1 (Unit Manager) who stated that they had reviewed the medication order on 03/04/2025 and concluded that the Cyanocobalamin vitamin B12 1000mcg order was written in error due to it double routes and that Resident #19 was to receive it in tablet form daily continuously. Registered Nurse #1 also stated that the first time they saw this order was when the Licensed Practical Nurse #1 brought it to their attentions. Registered Nurse #1 further stated that the order was to be reviewed by the admitting nurse, and they were not responsible for review of this order at that time.
On 03/06/2025 at 12:14 PM, an interview was conducted with the Director of Nursing who stated that the Registered Nurse who entered the medication order Cyanocobalamin vitamin B12 1000mcg did not do so correctly. The Director of Nursing also stated that the order was supposed to have been reviewed by another nurse and the primary doctor, but it was missed. The Director of Nursing further stated that the correct medication should have been cyanocobalamin (vit B-12) 1,000 mcg sublingual tablet 1 tablet daily.
On 03/06/2025 at 11:44 AM, an interview was conducted with the assigned Medical Doctor #1 who stated they became aware of the medication discrepancy on 03/05/2025. Medical Doctor #1 also stated that a Registered Nurse entered the order and made a mistake which they (medical doctor) did not catch. Medical Doctor #1 further stated that they reviewed the hospital instruction a few days after Resident #19 was admitted into the nursing home but cannot recall if they noticed that Resident #19 was supposed to receive Cyanocobalamin vitamin B12 1000mcg intramuscular daily for 7 days. Medical Director #1 further stated that the double routes of sublingual and intramuscular in one order was an error.
10 NYCRR 415.12
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews conducted during the Recertification Survey from 03/02/2025 to 03/07/2025, t...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews conducted during the Recertification Survey from 03/02/2025 to 03/07/2025, the facility did not ensure a resident with limited range of motion received appropriate treatment and services to prevent further decrease in range of motion. This was evident for 1 (Resident # 56) of 2 resident reviewed for Position/Mobility out of 38 sampled residents. Specifically, there were multiple observations of Resident #56 without the right-hand roll in place as per Occupational Therapy recommendation and physician orders.
The findings are:
The facility policy titled Issue of AFO's (ankle-foot orthosis) and other uncovered hard plastic splints/orthoses/prostheses last reviewed 10/2024 documented that the nursing department will take responsibility for daily applications/removal of device and Nursing Manager will be responsible to ensure that the information is entered in the Certified Nursing Assistant accountability record.
The Adaptive Equipment/Assistive Feeding Devices with a revised date of 11/2023 documented that the rehabilitation department will provide residents requiring a splint, adaptive equipment, or assistive feeding device. The nurse will write instructions for use of the device and add updates to the care plan.
Resident #56 had diagnoses of Cerebral Vascular Accident, Alzheimer's Dementia, and Hemiplegia and Hemiparesis following cerebral infarction affecting left dominance side and rash and other non-skin specific eruption.
The Quarterly Minimum Data Set assessments dated 12/19/2024 and 09/19/2024, and the Annual Minimum Data Set assessment dated [DATE] documented that Resident #56 had severely impaired cognition, was dependent on staff for activities of daily living, and had impairment on both sides on the upper and lower extremity.
The Department of Rehabilitation Medicine Assistive Devices/Adaptive Equipment form dated 05/31/2023 documented that Resident #69 had been provided with a splint, left hand carrot to be worn daily as tolerated to prevent further hand tightening. To remove for hygiene and skin inspection.
The Physician Orders dated created 01/25/2024 and renewed 02/13/2025 documented durable medical equipment hand roll to be worn all times except for hygiene, skin check and bathing.
Physicians order new order dated 01/25/2024 to 12/17/2024 documented durable medical equipment hand roll to be worn all times except for hygiene, skin check and bathing.
On 03/03/2025 at 10:47 AM, 03/03/2025 at 04:00 PM, 03/04/2025 11:04 AM, and 03/05/2025 10:56 AM, Resident #56 was observed lying in bed, and there was no hand roll in their right hand.
On 03/04/2025 at 12:49 PM, and 03/06/2025 at 11:13 AM, Resident #56 was observed in their reclining Geri chair with no device in their right hand.
A Comprehensive Care Plan related to Activity of Daily Living Functional/Rehabilitation Potential as evidenced by right hand roll to be worn at all times except for hand hygiene check and bathing created 04/18/2020 and revised 08/05/2024 documented that resident will have all needs anticipated and apply and remove orthotic device per Medical Doctor order.
Certified Nursing Assistant instruction stated right hand roll to be worn at all times except for hygiene, skin check and bathing.
The Certified Nursing Assistance Accountability for the hand roll documentation history detail documented that between 01/06/2025 to 03/06/2025 the hand roll application was documented not performed on 172 occasions out of 179 required documentation times between all 3 shifts (7AM-3PM, 3PM-11PM and 11PM-7AM).
On 03/05/2025 at 01:15 PM, Certified Nursing Assistant #1 was interviewed and stated Resident #56 requires total assistance with activities of daily living. Certified Nursing Assistant #1 also stated that there are no splint or hand rolls for Resident #56. Certified Nursing Assistant #1 also stated that they could not locate any hand rolls for Resident #56.
An interview was conducted on 03/06/2025 at 11:43 AM with Licensed Practical Nurse #3, who stated that Resident #56 uses a hand roll and should be applied in the morning and Resident #56 does not have the hand roll as they did not apply it yet, which they do after giving medication to Resident #56. Licensed Practical Nurse #3 also stated that they did not apply the hand roll for Resident #56 on 03/05/2025 and they were supposed to have the hand roll applied. Licensed Practical Nurse #3 further stated that the last time Resident #56 had the hand roll on was earlier this week as they could not find the hand roll, and their supervisor contacted therapy to get a hand roll for Resident #56.
An interview was conducted on 03/06/2025 at 3:38 PM with Registered Nurse #3 who stated that Resident #56 has an order for hand roll to be applied at all times except for skin check for hygiene which was recommended by therapy as Resident #56 had a contracture. Registered Nurse #3 also stated that the medication nurse and certified nursing assistants are trained by rehabilitation staff on application of hand rolls, and the application of the hand roll should be documented on the Treatment Administration Record. Registered Nurse #3 further stated that they review the Treatment Administration Record every 2-3 weeks and if there is a change in treatment, and they did this last this two days ago, and they make rounds to make sure the ordered device is in place.
10 NYCRR 415.12 (e)(2)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected 1 resident
Based on record review and interviews conducted during the Recertification survey from 03/02/2025 to 03/07/2025, the facility did not ensure that the attending physician document review and action, if...
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Based on record review and interviews conducted during the Recertification survey from 03/02/2025 to 03/07/2025, the facility did not ensure that the attending physician document review and action, if any, to address pharmacy reported irregularities. This was evident for 1 (Resident #19) of 6 residents observed during the Medication Administration. Specifically, pharmacy recommendation to correct Cyanocobalamin (vit B-12) 1,000 mcg tablet with directions to inject 1 milliliter by intramuscular route every week was not addressed by the Attending Physician.
The findings are:
The facility policy titled Drug Regimen Review - Monthly dated 07/03/24 documented all pharmacy recommendations will be submitted monthly for the prescriber's review and response. The prescriber shall act upon the recommendations within 30 days or less and document a clinical rationale if no change is to be made.
Resident #19 was admitted to the facility with diagnoses, which include Dementia, Iron Deficiency Anemia, and End-Stage Renal Disease
The Physician's Order dated 01/22/2025 documented cyanocobalamin (vit B-12) 1,000 mcg sublingual tablet. Inject 1 milliliter by intramuscular route every week for 1 week.
The Pharmacy Recommendation dated 1/16/2025 stated Cyanocobalamin 1,000 mcg tablet ordered with directions to give 1 mililiter intramusculary every week. Please correct.
There was no documented evidence that the pharmacy recommendation was acted upon.
The Medication Administration Records dated 01/22/2025 to 03/05/2025 documented that Cyanocobalamin vitamin B12 1000mcg 1 tablet sublingual was administered weekly.
On 03/06/2025 at 11:44 AM, an interview was conducted with the Medical Doctor #1 assigned to Resident #19 who stated that nursing staff would give them the pharmacy recommendations to review, and they will act on them on a timely manner. Medical Director #1 also stated that they understand that the facility missed the pharmacy recommendation, however, this would not have had any impact on the resident.
On 03/06/2025 at 12:14 PM, an interview was conducted with the Director of Nursing who stated that all the pharmacy recommendations come to them, the Assistant Director of Nursing and the Assistant Administrator. The Director of Nursing also stated that the Medical Director is not on the email chain to receive pharmacy recommendations however, they make sure the pharmacy recommendations are printed out and given to the resident's physicians. The Director of Nursing concluded by saying that the recommendation for Resident #19 was missed and they could not explain the reason why it was missed.
On 03/06/2025 at 2:33 PM, an interview was conducted with the Pharmacy Consultant who stated that they perform drug regimen reviews for residents who are newly admitted and every resident monthly. The Pharmacy Consultant also stated that all recommendations are sent to the Medical Director, the Administrator and the Director of Nursing via email. The Pharmacy Consultant further stated that, if they find out that a recommendation has not been addressed, they may make a courtesy verbal call to the Director of Nursing if it is something serious. The Pharmacy Consultant could not tell if a follow up call was made in February.
On 03/06/2025 at 11:44 AM, an interview was conducted with the Medical Director who stated that they review pharmacy recommendations from time to time. The Medical Director also stated that sometimes they receive an email from the Nursing staff for any medical related matter, and they also receive phone calls if something needs to be addressed urgently, this includes but they do not receive the pharmacy recommendations directly from the pharmacy consultant. The Medical Director further stated that they did not receive the pharmacy recommendation regarding the Cyanocobalamin (vit B-12) 1,000 mcg tablet with directions to inject 1 milliliter by intramuscular route.
10 NYCRR 415.18(c)(2)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected 1 resident
Based on observations, record review, and interviews conducted during the Recertification survey from 03/02/2025 to 03/07/2025, the facility did not ensure that the medication error rate was not less ...
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Based on observations, record review, and interviews conducted during the Recertification survey from 03/02/2025 to 03/07/2025, the facility did not ensure that the medication error rate was not less than 5 percent. This was evident for 3 of 27 medications observed during the Medication Administration task. Specifically, Resident #298 did not receive three (Norvasc 5 milligrams 1 tablet by mouth daily, Folic acid 18 milligrams/0.4 milligrams 1 tablet by mouth daily and Cholecalciferol (vitamin d3) 25 microgram (1,000 unit) tablet by mouth daily) of their prescribed medications because those medications were not available, resulting in a medication error rate of 11.11%.
The findings are:
The facility policy titled Medication Administration and Documentation dated 7/2/2024 documented the following: It is the policy of the facility to ensure all medications are administered correctly and on a timely manner. The policy also documented that medication nurses are responsible to notify the nursing supervisor if medication is not available for administration and notify the medical provider. The Nursing staff will then contact the pharmacy to obtain medication.
Resident #298 was admitted to the facility with diagnosis which include Dementia, Cerebrovascular Accident, and Hypertension.
Physician Orders dated 1/28/25, last renewed on 2/28/25 revealed that Resident #298 was scheduled to receive the following medications at 10:00 AM. Carvedilol 6.25 Milligrams 1 tablet by mouth, Aspirin 81 mg chewable tablet 1 tablet by mouth, Norvasc 5 milligrams 1 tablet by mouth daily, Folic acid 18 milligrams/0.4 milligrams 1 tablet by mouth daily and Cholecalciferol (vitamin d3) 25 microgram (1,000 unit) tablet by mouth daily.
On 03/05/2025 at 10:59 AM, during the Medication Administration task, Licensed Practical Nurse #1 did not administer Norvasc 5 milligrams 1 tablet by mouth daily, Folic acid 18 milligrams/0.4 milligrams 1 tablet by mouth daily or Cholecalciferol (vitamin d3) 25 microgram (1,000 unit) tablet by mouth daily to Resident #298. Licensed Practical Nurse #1 stated that they could not find the medications in the medication cart.
On 03/05/2025 at 01:20 PM, an interview was conducted with Licensed Practical Nurse #1 who stated that they work 5 days a week, on Unit 6 and have been working there for a few years. Licensed Practical Nurse #1 also stated that they usually reorder medications a few days prior to medication running out, and they reordered the Norvasc on 03/04/2025 but had not received it. Licensed Practical Nurse #1 further stated that the Cholecalciferol (vitamin d3) 25 microgram and Folic acid 18 milligrams/0.4 milligrams are stock medications that can be provided at any time. Licensed Practical Nurse #1 further stated that they had not informed the attending physician, but they informed their supervisors about the missing medications.
On 03/06/2025 at 09:19 AM, review of Resident #298's Medication Administration Record revealed that Resident #298 had not been administered Norvasc 5 milligrams 1 tablet by mouth daily, Folic acid 18 milligrams/0.4 milligrams 1 tablet by mouth daily and Cholecalciferol (vitamin d3) 25 microgram (1,000 unit) tablet by mouth daily at any time on 03/05/2025, and there was no documented evidence Resident #298's medical records that the Attending Physician had been informed of medication not being administered.
On 03/06/2025 at 09:22 AM, an interview was conducted with Registered Nurse #1 (Unit Manager), who stated that they were made aware on 03/05/2025 that Resident #298 had not received all of their medication. Registered Nurse #1 also stated that the Director of Nursing was made aware, medications were just brought to the unit this morning and so were not administered to Resident #298 last night. Registered Nurse #1 concluded by saying that they did not inform the physician regarding the medications and also could not explain why the medications were not administered.
On 03/06/2025 at 10:37 AM, an interview was conducted with Registered Nurse #2, who is also a Staff Educator, who stated that no resident should run out of medications at any time, and the medications that were missing were medications they could receive from storage. Registered Nurse #2 also stated that they were aware of these issues but did not know that Resident #298 did not receive the medications last night. Registered Nurse #2 further stated that the facility has a prescription pharmacy as a standby that they can call in case they need emergency medications. Registered Nurse #2 further stated that they were not aware that Resident #298 did not receive Norvasc yesterday, and they were only aware that Cholecalciferol (vitamin d3) 25 microgram and Folic acid 18 milligrams/0.4 milligrams were not given.
On 03/06/2025 at 11:55 AM, an interview was conducted with the Director of Nursing, who stated that the nurses must reorder the medications 3 to 4 days prior to medication running out. The Director of Nursing also stated that if medications are missing or run out, the nurses have to inform the supervisor, who will notify the Attending Physician, and the Attending Physician will then give them directions. The Director of Nursing further stated that they were made aware that Resident #298 did not receive Cholecalciferol (vitamin d3) 25 microgram and Folic acid 18 milligrams/0.4 milligrams on 03/05/2025 around 3 PM and 4 PM but they do not have access to the storage room. The Director of Nursing stated that they were not aware that Norvasc was not given, and this was a medication error so Licensed Practical Nurse #1 would be suspended until the investigation was completed
10 NYCRR 415.12(m)(1)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, record review, and staff interview conducted during the recertification survey, from 03/02/2025 to 03/07/2025, the facility did not ensure drugs and biologicals were labeled in a...
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Based on observation, record review, and staff interview conducted during the recertification survey, from 03/02/2025 to 03/07/2025, the facility did not ensure drugs and biologicals were labeled in accordance with currently accepted professional principles and stored under proper temperature controls per manufacturer's recommendations. Specifically, 1.) two opened insulin pens (Humalog and Novolog) currently being use were not dated when opened, and 2). One opened Lantus insulin pen was not dated and discarded with 28 days. This was evident for 1 (Unit 6) of 7 medication carts observed during the Medication Storage task.
The findings are:
The facility policy titled Medication Storage Policy dated 07/02/24 stated that the facility must store medication in accordance with manufacturer's specifications, such as labeling dates and expirations. The policy also stated that the facility will store medications in a manner that maintains the integrity of the product, ensure the safety of the residents, and in accordance with professional standards.
On 03/03/2025 at 11:08 AM, a medication cart observation was conducted with Licensed Practical Nurse #1 on Unit 6. Opened insulin pens (Humalog and Novolog) belonging to Residents #260 and Resident #335 were not dated. In addition, an opened Lantus pen dated 01/30/25 that had not been discarded after 28 days was also observed.
On 03/03/2025 at 11:15 AM, Licensed Practical Nurse #1 was immediately interviewed and stated that they used the Lantus pen dated 01/30/25 this morning. Licensed Practical Nurse also stated that insulins are supposed to be dated when opened to enable them to know exactly when to discard them. Licensed Practical Nurse #1 also stated that they are the regular nurse on Unit 6, and they check to make sure all expired medications are removed from the cart. Licensed Practical Nurse #1 further stated that all the insulins in questions are currently being used and could not explain why they were not labelled or removed.
On 03/06/2025 at 10:37 AM, an interview was conducted with Registered Nurse #2, who is the Staff Educator, who stated that they could not explain why the insulins were not labeled or removed from the cart. Registered Nurse #2 also stated that they make sure all nursing staff are trained on proper medication storage, which includes labeling and dating.
On 03/06/2025 at 11:55 AM, an interview was conducted with the Director of Nursing who stated that insulins are supposed to be dated when opened so that we can know when they need to be discarded. If insulins are not dated, there is no way we can track them. The Director of Nursing also stated that all nurses giving medications are responsible to ensure that the rooms are free from undated and expired insulin.
10 NYCRR 415.18(e)(1-4)
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interviews conducted during the Recertification survey conducted from 03/02/2025 to 03/07/2025, the facility did not ensure that the sufficient nursing staff w...
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Based on observation, record review, and interviews conducted during the Recertification survey conducted from 03/02/2025 to 03/07/2025, the facility did not ensure that the sufficient nursing staff was consistently provided to meet the residents' needs in a manner that promotes each resident's rights, physical, mental, and psychosocial well-being, as determined by resident assessments and individual plans of care. Specifically, 1). review of the actual staffing schedules dated from 06/01/2024 to 09/30/2024 revealed that staffing assignments were consistently less than the projected staffing needs specified in the Facility Assessment for Licensed Practical Nurses, 2). the facility Payroll Based Journal (Quarter 4 2024 (June 1 - September 30) and Quarter 1 2025 (October 1 - December 30) also revealed an excessively low weekend staffing, 3). Residents and staff reported that the facility was short of Certified Nursing Assistants, Licensed Practical Nurse, and Registered Nurses especially on weekends, evenings and nights, which resulted in a lack of timely staff response to call bells, delays in performing Activities of Daily Living and personal care, and residents having to wait for medications.
The findings include but are not limited to:
The facility policy titled Staffing Plan dated 7/10/2024 documented that the facility will promote resident quality care and safety by ensuring adequate and competent staffing levels.
1. The Facility Assessment Tool dated 1/28/2025 documented the facility had a bed capacity of 380 residents with an average daily census of 370. The facility assessment documented that based on their acuity levels, most residents have reduced physical function required the assistance of 1 to 2 staff or were dependent for activity of daily living such as dressing, bathing, transfer, toileting and used an assistive device to ambulate or were in the chair most of the time and had behavioral health needs. The facility had some independent residents, some residents were dependent, and most residents required the assistance of 1-2 staff for activities of daily living.
The Facility staffing plan provided on 03/05/2025 documented that the facility staffing level for the Day shift was 9 Registered Nurses, 14 Licensed Practical Nurses and 41 Certified Nursing Assistants, for the Evening shift was 3 Registered Nurses, 14 Licensed Practical Nurses and 32 Certified Nursing Assistants, and for the night shift was 2 Registered Nurses, 7 Licensed Practical Nurses and 21 Certified Nursing Assistants.
2. a).The Payroll Based Journal Staffing Data Report CASPER Report 1705D Fiscal Year Quarter 4 2024 (July 1-September 30) documented excessively low weekend staffing triggered.
Review of weekend staffing from 06/01/2024 to 09/30/2024 revealed the following consistently low staffing:
Saturday Day Shift: on 6 weekends there was only 1 Registered Nurse, on 3 weekends there were only 10 Licensed Practical Nurses, on 4 weekends there were only 13 Licensed Practical Nurses, on 1 weekend there were only 12 Licensed Practical Nurses, and on one weekend there were only 8 Licensed Practical Nurses.
On 10 weekends there were less than 41 Certified Nursing Assistants scheduled and staffing ranged from 27 to 40 Certified Nursing Assistants on weekend days.
Saturday Evening Shift: On 27 weekends there were only 2 Registered Nurses and on one weekend there were only 23 Certified Nursing Assistants.
Saturday Night Shift: On 24 weekends, there were less than 2 Registered Nurses scheduled and on 3 weekends there were less than 21 Certified Nursing Assistants.
Sunday Day Shift: there was only 1 Registered Nurse on 6 weekends, on 3 weekends there were only 13 Licensed Practical Nurses, on 2 weekends there were only 12 Licensed, on 3 weekends there were only 10 Licensed Practical Nurses Practical Nurses and on 1 weekend there were only 8 Licensed Practical Nurses, and on 14 weekends there were less than 21 Certified Nursing Assistants.
Sunday Evening Shift: On 15 weekends there were less than 3 Registered Nurses, and on 7 weekends there were less than 14 Licensed Practical Nurses.
Sunday Night Shift: On 18 weekends there were less than 2 Registered Nurses, on 4 weekends there were less than 7 Licensed Practical Nurses, and on 2 weekends there were less than 21 Certified Nursing Assistants.
b). The facility Payroll Based Journal for Quarter 1 2025 (October 1 - December 31) revealed that the facility triggered for excessively low weekend staffing.
Review of weekend staffing from 10/01/2024 to 12/31/2024 revealed the following consistently low staffing:
Saturday Day Shift: On 9 weekends there were less than 9 Registered Nurses, on 4 weekends there were less than 14 Licensed Practical Nurses, and on 4 weekends there were less than 41 Certified Nursing Assistants.
Saturday Evening Shift: On 13 weekends there were less than 3 Registered Nurses, and on 3 weekends there were less than 14 Licensed Practical Nurses.
Saturday Night Shift: On 9 weekends there were less than 2 Registered Nurses, and on 1 weekend there were less than 21 Certified Nursing Assistants.
Sunday Day Shift: On 9 weekends there were less than 9 Registered Nurses, on 4 weekends there were less than 14 Licensed Practical Nurses, and on 6 weekends there were less than 41 Certified Nursing Assistants.
Sunday Evening Shift: On 12 weekends there were less than 3 Registered Nurses, and on 6 weekends there were less than 14 Licensed Practical Nurses, and on 1 weekend there were less than 14 Certified Nursing Assistants.
Sunday Night Shift: On 9 weekends there were less than 2 Registered Nurses, and on 2 weekends there were less than 7 Licensed Practical Nurses.
3. On 03/03/2025 during the Resident Council meeting multiple residents complained about the wait times when they ring the call bell for assistance such as getting a gown and needing to use the bathroom, and excessive wait times as long as 45 minutes for staff to turn off the call bell when they ring it. Residents also stated that they have been told by staff to urinate in their incontinence brief when they request to be changed, and that some staff do not introduce themselves to the resident.
On 03/04/25 at 11:47 AM, Resident #310 stated that they would ring the call bell to get a gown are totally dependent with care, and they would also have to ring their bell if their roommate needed assistance because the call bell would go unanswered.
On 03/04/25 at 11:48 AM Resident #133 stated they require staff assistance to use the bathroom and stated they were told by staff to urinate in their incontinence brief.
On 03/07/2025 at 11:57 AM, an interview was conducted with Resident #84 on the 5th floor who stated that staffing is always short on the weekend as a lot of staff calls out on the weekend and sometimes there is no medication nurse overnight. Resident #84 also stated that some residents need their medication at night and 6 AM in the morning and there is no medication nurse, and they cannot find the nurse supervisor most of the time.
On 03/06/2025 at 02:53 PM, an interview was conducted with Certified Nursing Assistant #3 who stated that sometimes they do not have enough time to take a break, and they try to give the residents what they need. Certified Nursing Assistant #3 also stated that management does not communicate any recruiting information, they are not aware of new staff until they come to the unit, and the last time new staff was on the unit was 2 months ago.
On 03/06/2025 at 03:01 PM, an interview was conducted with Certified Nursing Assistant #3 who stated who stated they normally are assigned 9 residents and have 12 assigned when the unit staffing is short. When staffing is short, they are not able to take some residents out of bed and when staffing is good, they are able to take all of their assigned residents out of bed. Certified Nursing Assistant #3 also stated that residents who are total care of two staff are left in bed on the weekends due to staffing, and that not every resident is showered and dressed on the weekend but if they work both days, they try to get it done on Sunday. Certified Nursing Assistant #3 further stated that they are not updated on recruiting, and they have not been asked to recommend anyone for hire.
On 03/06/2025 at 03:32 PM, an interview was conducted with Licensed Practical Nurse #4 who stated they work every other weekend and there are 2 Licensed Practical Nurses assigned to the units and 3 Licensed Practical Nurses assigned to the rehab unit. Licensed Practical Nurse #4 also stated that there is not enough time on their shift so sometimes resident treatments are not done on time and they try to do treatments during medication pass or after lunch. Licensed Practical Nurse #4 further stated that they have not been asked about recruiting staff and they have not been updated on what the facility is doing to recruit staff.
On 03/07/2025 at 11:03 AM, an interview was conducted with Licensed Practical Nurse #8 who stated when they work weekend there are 2 Licensed Practical Nurses and when giving medications they may be interrupted by visiting family members with concerns that need to be addressed which also affects medication being given out in a timely manner. Licensed Practical Nurse #8 also stated there should be 6 Certified Nursing Assistants on the unit, and when some staff call out it is hard to find a replacement and they work short which affects residents getting the care they need, them being able to answer family questions, and them getting to the resident in a timely manner. Licensed Practical Nurse #8 further stated that some residents need 2-person assistance to use the bathroom and may have to wait, and they may have to assist with residents when they are short of Certified Nursing Assistants.
On 03/07/2025 at 10:30 AM, an interview was conducted with Licensed Practical Nurse #6 who stated they sometimes work weekends, and when they are only 5 Certified Nursing Assistants they have to split the day room monitoring so they sometimes do not have enough time to give medications and treatments. Licensed Practical Nurse #6 also stated that the day shift is hectic and sometimes there is no treatment nurse, so they have to do resident treatments themselves.
On 03/07/2025 at 1:34 PM, an interview was conducted with the Staffing Coordinator who stated that there are no per diem agency staff used for staffing and last year they used an agency for Certified Nursing Assistants staffing. The Staffing Coordinator also stated that they use two agencies for Licensed Practical Nurses. The Staffing Coordinator further stated that staff fluctuates with life changes such as illness, call outs or no show and they have to find a replacement for the staff, and they may have a Certified Nursing Assistant call out and that they cannot find a replacement for. The Staffing Coordinator stated that they are sometimes below staffing levels for Certified Nursing Assistants or Licensed Practical Nurses, and the Administrator does their best to get staff. The staffing level is the same on the weekends and when they have no call no show staff and if they get a phone call early, the supervisor may ask staff to stay over if they are understaffed. The Staffing Coordinator also stated that on the weekend there are 2 to 3 Registered Nurses and sometimes they have 2 Registered Nurses. Currently they have 2 Registered Nurses in orientation to increase the number of Registered Nurses.
On 03/07/2025 at 01:52 PM, an interview was conducted with the Administrator who stated that the Payroll Based Journal is submitted by the Corporate office, and they make sure every weekend that they hit the staffing levels as much as they can, and we are hitting their staffing level goals and sometimes we go over the staffing level goal. The Administrator also stated that the facility is well staffed and there should be 7 Certified Nursing Assistants on the units for a 1:8 ratio. On most days, there are 2 Licensed Practical Nurses, and they are surprised that staffing came up as a concern. The Administrator further stated that they have been using recruiting forms, self-referrals from employees and job fairs to recruit staff, and also reach out to agencies and the union. The Administrator stated that they have used a number of agency contracts over the years and they direct hire most of their staff. The Administrator also stated that staffing has not had any impact on resident care because the facility is not under their staffing level.
On 03/07/2025 at 02:12 PM, an interview was conducted with the Director of Nursing who stated the staffing level on the day shift should be 1 Registered Nurse per floor, 2 Licensed Practical Nurses, and 5 to 6 Certified Nursing Assistants per floor. On the evening shift there should be 3 Registered Nurses, 2 Licensed Practical Nurses per unit and 4 Certified Nursing Assistants on some units and 5 Certified Nursing Assistants on some units, and on the night shift there should be 2 Registered Nurses and 1 Licensed Practical Nurse and 3 Certified Nursing Assistants per unit. The Director of Nursing also stated that depending on what is going on we may add extra Certified Nursing Assistants on the night shift. The Director of Nursing further stated that the facility has not been below the staffing level on the weekends. To meet staffing levels on weekends, they sit with the Staffing Coordinator on Fridays to look at staffing and if they are having staffing difficulties, they talk to the Administrator for coverage so they can maintain the staffing level. The Director of Nursing further stated that for recruiting they use some websites, and reach out to local agencies, and corporate does job advertisement. A job fair is being planned for this year to cut down on the use of agency staff, and they collaborate with the union in relation to staff retention. The Director of Nursing stated that when there are staff call outs, they are notified, and they communicate with the Administrator their concerns to make sure the building is not below the staffing level to care for the residents. The Administrator is supportive on weekends if we are below staffing level, staff are asked if they want to put in extra overtime to stay on to meet the staffing level. The Director of Nursing also stated that they hired Home Health Aides to do escort training and so they can make sure they have a bulk of Certified Nursing Assistants in the building providing care instead of escorting residents to appointments.
10 NYCRR 415.13(a)(1)(i-iii)