THE PHOENIX REHABILITATION AND NURSING CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
The Phoenix Rehabilitation and Nursing Center has an excellent Trust Grade of A, which indicates they are highly recommended for care. They rank #117 out of 594 facilities in New York, placing them in the top half, and #11 out of 40 in Kings County, meaning only ten local options are better. However, the facility's trend is worsening, with the number of issues increasing from one in 2022 to three in 2024. Staffing is a concern, as they received a below-average rating of 2 out of 5 stars, but their turnover rate of 29% is good compared to the state average of 40%. Notably, they have no fines on record, indicating compliance with regulations. Specific incidents of concern include expired nutritional supplements found in storage areas and failures to maintain proper food temperatures, which can pose health risks. Overall, while the facility has strong points like its high trust rating and low fines, families should be aware of the increasing issues and staffing concerns.
- Trust Score
- A
- In New York
- #117/594
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ✓ Good
- 29% annual turnover. Excellent stability, 19 points below New York's 48% average. Staff who stay learn residents' needs.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New York facilities.
- Skilled Nurses ⚠ Watch
- Each resident gets only 28 minutes of Registered Nurse (RN) attention daily — below average for New York. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ○ Average
- 8 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
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5-Star Quality Measures · Strong clinical quality outcomes
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Low Staff Turnover (29%) · Staff stability means consistent care
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
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Staff turnover is low (29%)
19 points below New York average of 48%
Facility shows strength in quality measures, staff retention, fire safety.
The Bad
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 8 deficiencies on record
Sept 2024
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews conducted during the Recertification Survey from 09/16/2024 and 09/23/2024, ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observations, record review, and interviews conducted during the Recertification Survey from 09/16/2024 to 09/23/2024, the facility did not ensure that food was stored in accordance with prof...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
2.) A review of the facility's Legionella Water Management Plan with a revision date of 04/10/2024 documented that the facility would maintain and monitor the water system for Legionella.
A review of...
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Aug 2022
1 deficiency
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observations, record review, and interviews conducted during the Recertification and Complaint (NY00270919) survey from 8/15/22 to 8/19/22, the facility did not ensure safe food storage was p...
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Oct 2019
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and observations, during the Recertification survey, the facility did not ensure that residents received ser...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review conducted during the recertification survey, the facility did not ensure that...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3) The facility policy entitled Standard Precautions dated created 1/2017 and dated last revised 1/2017.
The facility policy en...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation and staff interviews during the recertification survey, the facility did not ensure that internal temperatures of cold foods were maintained at professional standards of food safe...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (93/100). Above average facility, better than most options in New York.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New York facilities.
- • 29% annual turnover. Excellent stability, 19 points below New York's 48% average. Staff who stay learn residents' needs.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is The Phoenix Rehabilitation And Nursing Center's CMS Rating?
CMS assigns THE PHOENIX REHABILITATION AND NURSING CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is The Phoenix Rehabilitation And Nursing Center Staffed?
CMS rates THE PHOENIX REHABILITATION AND NURSING CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 29%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at The Phoenix Rehabilitation And Nursing Center?
State health inspectors documented 8 deficiencies at THE PHOENIX REHABILITATION AND NURSING CENTER during 2019 to 2024. These included: 8 with potential for harm.
Who Owns and Operates The Phoenix Rehabilitation And Nursing Center?
THE PHOENIX REHABILITATION AND NURSING CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CARERITE CENTERS, a chain that manages multiple nursing homes. With 400 certified beds and approximately 392 residents (about 98% occupancy), it is a large facility located in BROOKLYN, New York.
How Does The Phoenix Rehabilitation And Nursing Center Compare to Other New York Nursing Homes?
Compared to the 100 nursing homes in New York, THE PHOENIX REHABILITATION AND NURSING CENTER's overall rating (5 stars) is above the state average of 3.1, staff turnover (29%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting The Phoenix Rehabilitation And Nursing Center?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is The Phoenix Rehabilitation And Nursing Center Safe?
Based on CMS inspection data, THE PHOENIX REHABILITATION AND NURSING CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New York. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at The Phoenix Rehabilitation And Nursing Center Stick Around?
Staff at THE PHOENIX REHABILITATION AND NURSING CENTER tend to stick around. With a turnover rate of 29%, the facility is 17 percentage points below the New York average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly.
Was The Phoenix Rehabilitation And Nursing Center Ever Fined?
THE PHOENIX REHABILITATION AND NURSING CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is The Phoenix Rehabilitation And Nursing Center on Any Federal Watch List?
THE PHOENIX REHABILITATION AND NURSING CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.