UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U
Inspected within the last 6 months. Data reflects current conditions.
Upstate University Hospital at Community General TCU has received an impressive Trust Grade of A, indicating it is excellent and highly recommended for families looking for care. It ranks #125 out of 594 facilities in New York, placing it in the top half of all facilities, and #3 out of 13 in Onondaga County, meaning only two local options are better. The facility is improving, having reduced its issues from two in 2024 to just one in 2025, and it also boasts an outstanding staffing rating with only 30% turnover, which is lower than the state average of 40%. While there are no fines on record, which is a positive sign, the inspector did find some concerns, including an inadequate infection prevention program and failure to properly manage food safety in the kitchen, which could pose risks to residents. Overall, while the facility has notable strengths, families should be aware of these weaknesses when considering care options.
- Trust Score
- A
- In New York
- #125/594
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ✓ Good
- 30% annual turnover. Excellent stability, 18 points below New York's 48% average. Staff who stay learn residents' needs.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New York facilities.
- Skilled Nurses ✓ Good
- Each resident gets 404 minutes of Registered Nurse (RN) attention daily — more than 97% of New York nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ✓ Good
- Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
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5-Star Staffing Rating · Excellent nurse staffing levels
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4-Star Quality Measures · Strong clinical quality outcomes
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Low Staff Turnover (30%) · Staff stability means consistent care
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
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Staff turnover is low (30%)
18 points below New York average of 48%
Facility shows strength in staffing levels, quality measures, staff retention, fire safety.
The Bad
No Significant Concerns Identified
This facility shows no red flags. Among New York's 100 nursing homes, only 1% achieve this.
The Ugly 4 deficiencies on record
Jul 2025
1 deficiency
MINOR
(C)
Minor Issue - procedural, no safety impact
Administration
(Tag F0835)
Minor procedural issue · This affected most or all residents
Entrance conference worksheet documents required for survey were not received timely.Based on record review and interviews during the recertification survey conducted 7/23/2025-7/25/2025, the facility...
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Mar 2024
2 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on record review and interview during the recertification survey conducted 3/11/2024-3/13/2024 the facility did not ensure they established and maintained an infection prevention and control pro...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Administration
(Tag F0835)
Minor procedural issue · This affected most or all residents
Based on interview and record review during the recertification survey conducted 3/11/2024-3/13/2024 the facility was not administered in a manner that enabled it to use its resources effectively and ...
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Dec 2021
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview during the recertification survey conducted 12/28/21-12/29/21, the facility failed to ensure ...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (93/100). Above average facility, better than most options in New York.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New York facilities.
- • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Upstate University Hosp At Community General T C U's CMS Rating?
CMS assigns UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Upstate University Hosp At Community General T C U Staffed?
CMS rates UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 30%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Upstate University Hosp At Community General T C U?
State health inspectors documented 4 deficiencies at UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U during 2021 to 2025. These included: 2 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates Upstate University Hosp At Community General T C U?
UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 20 certified beds and approximately 16 residents (about 80% occupancy), it is a smaller facility located in SYRACUSE, New York.
How Does Upstate University Hosp At Community General T C U Compare to Other New York Nursing Homes?
Compared to the 100 nursing homes in New York, UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U's overall rating (5 stars) is above the state average of 3.1, staff turnover (30%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Upstate University Hosp At Community General T C U?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Upstate University Hosp At Community General T C U Safe?
Based on CMS inspection data, UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New York. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Upstate University Hosp At Community General T C U Stick Around?
Staff at UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U tend to stick around. With a turnover rate of 30%, the facility is 16 percentage points below the New York average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 27%, meaning experienced RNs are available to handle complex medical needs.
Was Upstate University Hosp At Community General T C U Ever Fined?
UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Upstate University Hosp At Community General T C U on Any Federal Watch List?
UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.