Courtland Terrace
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Courtland Terrace in Gastonia, North Carolina has a Trust Grade of B+, indicating it is above average and recommended for families considering care options. It ranks #93 out of 417 facilities in the state, placing it in the top half, and #4 out of 10 in Gaston County, meaning only three local facilities are rated higher. The facility is improving, with issues decreasing from six in 2023 to just one in 2024. Staffing is a strength, with a rating of 4 out of 5 stars and a low turnover rate of 32%, which is significantly better than the state average. Notably, there have been no fines reported, indicating good compliance. However, there are some concerns, including a recent incident where the kitchen equipment was found dirty, posing a risk of cross-contamination. Additionally, a resident was not given adequate privacy while receiving podiatry care in a common area, which raises issues about personal dignity. Despite these weaknesses, the facility maintains good RN coverage, exceeding 77% of other facilities in the state, which is beneficial for resident care.
- Trust Score
- B+
- In North Carolina
- #93/417
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ○ Average
- 32% turnover. Near North Carolina's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most North Carolina facilities.
- Skilled Nurses ✓ Good
- Each resident gets 53 minutes of Registered Nurse (RN) attention daily — more than average for North Carolina. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 12 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (32%)
16 points below North Carolina average of 48%
Facility shows strength in staffing levels, fire safety.
The Bad
14pts below North Carolina avg (46%)
Typical for the industry
The Ugly 12 deficiencies on record
Oct 2024
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, Guardian, Podiatrist, and staff interviews, the facility failed to provide personal privacy...
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Jun 2023
6 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on staff interviews, and record reviews, the facility failed to submit the 5-day investigation report to the state survey Agency for 1 of 3 sampled residents (Resident #119) reviewed for abuse. ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** c. Resident #5 was admitted to the facility on [DATE] with diagnoses that included peripheral vascular disease and osteomyelitis...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation and staff interview the facility failed to discard an expired medications for 1 of 1 medication room reviewed for medication storage.
The findings included:
1.During an observat...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected 1 resident
Based on record reviews and staff interviews, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put in p...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, record review and staff interview the facility failed to maintain the kitchen equipment clean and in a sanitary condition to prevent cross contamination by failing to clean the u...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Transfer Notice
(Tag F0623)
Minor procedural issue · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview the facility failed to provide written notice of reason for discharge to hospital to ...
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Jul 2021
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and staff interviews the facility failed to code the Minimum Data Set (MDS) assessments ac...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to develop a comprehensive, individualized care plan that addre...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to revise and update a care plan related to an upgraded diet fo...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #232 was admitted to the facility 06/14/21 with diagnoses including non-Alzheimer's dementia and respiratory failure...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Grievances
(Tag F0585)
Minor procedural issue · This affected most or all residents
Based on record review and staff interviews, the facility failed to develop a grievance policy that included: the residents' right to receive a written summary of the grievance resolution, the name an...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (80/100). Above average facility, better than most options in North Carolina.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most North Carolina facilities.
- • 32% turnover. Below North Carolina's 48% average. Good staff retention means consistent care.
- • 12 deficiencies on record. Higher than average. Multiple issues found across inspections.
About This Facility
What is Courtland Terrace's CMS Rating?
CMS assigns Courtland Terrace an overall rating of 4 out of 5 stars, which is considered above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Courtland Terrace Staffed?
CMS rates Courtland Terrace's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 32%, compared to the North Carolina average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Courtland Terrace?
State health inspectors documented 12 deficiencies at Courtland Terrace during 2021 to 2024. These included: 10 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates Courtland Terrace?
Courtland Terrace is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 77 certified beds and approximately 71 residents (about 92% occupancy), it is a smaller facility located in Gastonia, North Carolina.
How Does Courtland Terrace Compare to Other North Carolina Nursing Homes?
Compared to the 100 nursing homes in North Carolina, Courtland Terrace's overall rating (4 stars) is above the state average of 2.8, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Courtland Terrace?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Courtland Terrace Safe?
Based on CMS inspection data, Courtland Terrace has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Courtland Terrace Stick Around?
Courtland Terrace has a staff turnover rate of 32%, which is about average for North Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Courtland Terrace Ever Fined?
Courtland Terrace has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Courtland Terrace on Any Federal Watch List?
Courtland Terrace is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.