Cypress Glen Retirement Community

1000 Hickory Street, Greenville, NC 27858 (252) 830-0036
Non profit - Corporation 6 Beds LIFE CARE SERVICES Data: November 2025
Trust Grade
90/100
#24 of 417 in NC
Last Inspection: August 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Cypress Glen Retirement Community has received an excellent Trust Grade of A, indicating they are highly recommended and performing well above average. They rank #24 out of 417 nursing homes in North Carolina, placing them in the top half of all facilities in the state, and #1 out of 6 in Pitt County, meaning they are the best local option available. The facility is on an improving trend, with the number of issues decreasing from one in 2024 to none in 2025. Staffing is also a strength, with a perfect 5/5 rating and a 0% turnover rate, which is well below the state average. While there were no fines reported, there was one concern noted during the latest inspection: a documentation error regarding a resident's medication that could potentially affect their care. Overall, this facility shows many strengths, but families should be aware of the need for careful documentation in medication administration.

Trust Score
A
90/100
In North Carolina
#24/417
Top 5%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
1 → 0 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most North Carolina facilities.
Skilled Nurses
✓ Good
Each resident gets 63 minutes of Registered Nurse (RN) attention daily — more than 97% of North Carolina nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2024: 1 issues
2025: 0 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Chain: LIFE CARE SERVICES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 1 deficiencies on record

Sept 2024 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #106 was admitted to the facility on [DATE]. A review of a physician's order for Resident #106 dated 8/29/24 reveale...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #106 was admitted to the facility on [DATE]. A review of a physician's order for Resident #106 dated 8/29/24 revealed 81 milligrams of aspirin delayed release 1 tablet by mouth every day. A review of Resident #106's August 2024 Medication Administration Record revealed documentation of 81 milligrams of aspirin delayed release 1 tablet by mouth was administered to Resident #106 on 8/29/24, 8/30/24 and 8/31/24. A review of Resident #106's admission Minimum Data Set (MDS) assessment dated [DATE] did not indicate she received anti-platelet medication during the 7 look-back period days of this assessment. On 9/18/24 at 10:45 AM an interview with the Director of Nursing (DON) indicated she completed the section of Resident #106's MDS assessment dated [DATE] indicating Resident #106 did not receive anti-platelet medication during the 7 look-back period days of the assessment. She stated this was an error. She went onto say resident MDS assessments should accurately reflect the medication they were receiving. During an interview on 9/18/24 at 9:29 AM the Administrator stated Minimum Data Set assessments should accurately reflect the medications of residents. 4. Resident #1 was admitted to the facility on [DATE]. A review of a physician's order for Resident #1 dated 9/9/24 revealed insulin lispro (a fast acting insulin) 6 units subcutaneously (under the skin) 3 times daily for diabetes. A review of Resident #1's September 2024 Medication Administration Record (MAR) revealed documentation insulin lispro 6 units was administered to Resident #1 subcutaneously on 9/9/24, 9/10/24, 9/11/24, and 9/12/24. A review of Resident #1's admission Minimum Data Set (MDS) assessment dated [DATE] revealed he received insulin injections on 7 of 7 look-back period days of this assessment. On 9/18/24 at 9:04 AM an interview with the Director of Nursing (DON) indicated she completed the section of Resident #1's MDS assessment dated [DATE] indicating he received insulin injections on 7 of the 7 look-back period days of the assessment. She stated she used the hospital record of insulin injections he received prior to his admission to the facility in addition to his facility MAR to complete the section. During an interview on 9/18/24 at 9:29 AM the Administrator stated Minimum Data Set assessments should accurately reflect the medications of residents. Based on record review and staff interviews the facility failed to accurately code the Minimum Data Set (MDS) assessment in the areas of antidepressant medication (Resident #2), discharge status (Resident #4), antiplatelet medication (Resident #106), and insulin injections (Resident #1). This was for 4 of 6 resident Minimum Data Set assessments reviewed. Findings included: 1. Resident #2 was admitted to the facility on [DATE]. Her active diagnoses included non-traumatic intracerebral hemorrhage, and history of cerebral infarction. Review of Resident #2's physician orders revealed on 8/22/24 she was ordered Duloxetine (an antidepressant medication) 20 milligram delayed release capsule by mouth every day for pain. Review of Resident #2's Minimum Data Set assessment dated [DATE] did not indicate she had received antidepressant medication. During an interview on 9/18/24 at 9:14 AM the Director of Nursing stated she was responsible for the Minimum Data Set assessments for skilled nursing. She concluded Resident #2 did receive an antidepressant during the lookback period of the 8/22/24 Minimum Data Set assessment and she must have coded it according to the medication's usage and not the medication classification as it was used for nerve pain for Resident #2. During an interview on 9/18/24 at 9:29 AM the Administrator stated Minimum Data Set assessments should accurately reflect the medications of residents. 2. Resident #4 was admitted to the facility on [DATE]. His active diagnoses included urinary tract infection, weakness, and polymyalgia with rheumatica. Review of Resident #4's progress note dated 8/15/24 and noted as a late entry for 8/13/24 revealed Resident #4 requested to discharge on [DATE]. The resident felt he was ready to discharge and was comfortable going home. Review of Resident #4's discharge nursing summary dated 8/13/24 revealed Resident #4 was admitted to skilled nursing on 8/6/24. Resident #4's own ability to perform his own activities of daily living had improved to the point that he was able to perform them independently. He was walking without a walker and had good strength and balance in the hallways. Resident #4 was discharged from skilled nursing services to home. He was being discharged per his own wishes. Review of Resident #4's Minimum Data Set assessment dated [DATE] revealed he was coded as discharged to a short-term general hospital. During an interview on 9/18/24 at 9:14 AM the Director of Nursing stated she was responsible for the Minimum Data Set assessments for skilled nursing. She concluded Resident #4 was discharged home and the discharge assessment dated [DATE] was incorrect. During an interview on 9/18/24 at 9:29 AM the Administrator stated Minimum Data Set assessments should accurately reflect the discharge status of residents.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in North Carolina.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most North Carolina facilities.
  • • Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Cypress Glen Retirement Community's CMS Rating?

CMS assigns Cypress Glen Retirement Community an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Cypress Glen Retirement Community Staffed?

CMS rates Cypress Glen Retirement Community's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes.

What Have Inspectors Found at Cypress Glen Retirement Community?

State health inspectors documented 1 deficiencies at Cypress Glen Retirement Community during 2024. These included: 1 with potential for harm.

Who Owns and Operates Cypress Glen Retirement Community?

Cypress Glen Retirement Community is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by LIFE CARE SERVICES, a chain that manages multiple nursing homes. With 6 certified beds and approximately 3 residents (about 50% occupancy), it is a smaller facility located in Greenville, North Carolina.

How Does Cypress Glen Retirement Community Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Cypress Glen Retirement Community's overall rating (5 stars) is above the state average of 2.8 and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Cypress Glen Retirement Community?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Cypress Glen Retirement Community Safe?

Based on CMS inspection data, Cypress Glen Retirement Community has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Cypress Glen Retirement Community Stick Around?

Cypress Glen Retirement Community has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Cypress Glen Retirement Community Ever Fined?

Cypress Glen Retirement Community has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Cypress Glen Retirement Community on Any Federal Watch List?

Cypress Glen Retirement Community is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.