Orchard Valley Health and Rehabilitation

200 Heritage Circle, Hendersonville, NC 28791 (828) 693-5849
For profit - Limited Liability company 134 Beds ASCENT HEALTHCARE MANAGEMENT Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
26/100
#366 of 417 in NC
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Orchard Valley Health and Rehabilitation has received a Trust Grade of F, indicating significant concerns about the facility's quality of care. With a state rank of #366 out of 417, they are in the bottom half of North Carolina's nursing homes, and #8 out of 9 in Henderson County, suggesting limited local options that are better. Although the facility's trend shows improvement, decreasing from 29 issues in 2024 to 2 in 2025, there are still serious concerns, including a critical incident where a vulnerable resident was not protected from sexual abuse by another resident. Staffing is a positive aspect, with a 0% turnover rate, significantly better than the state's average, and the facility has good RN coverage, surpassing 85% of other facilities. However, $16,452 in fines and multiple concerns about food service and hygiene practices raise red flags about compliance and overall care quality.

Trust Score
F
26/100
In North Carolina
#366/417
Bottom 13%
Safety Record
High Risk
Review needed
Inspections
Getting Better
29 → 2 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
$16,452 in fines. Lower than most North Carolina facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 38 minutes of Registered Nurse (RN) attention daily — about average for North Carolina. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
51 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 29 issues
2025: 2 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below North Carolina average (2.8)

Significant quality concerns identified by CMS

Federal Fines: $16,452

Below median ($33,413)

Minor penalties assessed

Chain: ASCENT HEALTHCARE MANAGEMENT

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 51 deficiencies on record

1 life-threatening
Jul 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interviews with the Speech Therapist and staff, the facility failed to revise the care plan to refle...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interviews with the Speech Therapist and staff, the facility failed to revise the care plan to reflect the current diet as ordered by the physician for 1 of 1 resident reviewed for nutrition (Resident #1). The findings including: Resident #1 was admitted to the facility on [DATE] with diagnoses including vascular dementia and dysphagia (difficulty swallowing). The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 had moderate cognitive impairment. He required partial to moderate assistance with eating, and no signs or symptoms of a swallowing disorder were noted. The care plan last revised on 4/23/25 indicated Resident #1 received a regular diet with thin liquids and included the intervention to provide the diet as ordered by the physician. A review of Resident #1's active physician orders included provide a mechanical soft diet and nectar thick liquids for overt signs and symptoms of aspiration (inhaling food or fluids into the lungs) dated 05/27/25. An active physician's order dated 05/28/25 revealed pureed meats was added to the diet order. An interview was conducted with the Speech Therapist on 07/24/25 at 9:48 AM. The Speech Therapist revealed she had evaluated Resident #1's ability to safely eat and drink due to concerns of coughing during meals. The Speech Therapist revealed she identified Resident #1 as a high risk for aspiration and recommended his diet be downgraded from regular textured foods to mechanical soft with pureed meats and nectar thick liquids.During an interview on 07/24/25 at 3:36 PM, the MDS Coordinator revealed changes made to diet orders were reviewed during their morning Interdisciplinary Team meetings. She revealed she was responsible for updating the residents' care plans to reflect the current diet as ordered by the physician. She was unaware of the changes made to Resident #1's diet orders on 05/27/25 and 05/28/25 and stated the care plan should have been updated to reflect the current diet order. An interview was conducted on 07/24/25 at 3:33 PM with the Director of Nursing (DON) who explained resident care plans were updated by the MDS Coordinator. The DON stated Resident #1's care plan should have been updated to reflect the current diet as ordered by the physician on 05/27/25 and 05/28/25.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0807 (Tag F0807)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, interviews with the Speech Therapist and staff, the facility failed to provide fluids of a...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, interviews with the Speech Therapist and staff, the facility failed to provide fluids of a nectar thick consistency as ordered by the physician for 1 of 1 resident reviewed for nutrition (Resident #1). The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses including vascular dementia and dysphagia (difficulty swallowing). The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1's cognition was moderately impaired. Resident #1 had upper extremity impairment on both sides, needed partial to moderate assistance with eating, and had no signs or symptoms of a swallowing disorder. The care plan dated 04/23/25 indicated Resident #1 received a regular diet with thin liquids. Interventions included provide diet as ordered. A review of the physician's diet order dated 05/27/25 revealed Resident #1 was downgraded from a regular diet to a mechanical soft consistency and nectar thick liquids for overt signs and symptoms of aspiration (inhaling food or fluids into the lungs). During an observation 07/23/25 at 12:03 PM, Resident #1 was being fed lunch while in the bed. The head of the bed was elevated approximately 90 degrees. Resident #1's meal tray included a cup of thin liquid hot tea that was covered with a lid. Resident #1 was being fed by Nurse Aide (NA) #1. The meal card on the tray included directions for nectar thick hot tea. Resident #1 was not observed to drink the hot tea and it was removed by NA #1. During an interview on 07/23/25 at 12:03 PM, NA #1 revealed she delivered the lunch tray to Resident #1. NA #1 confirmed the hot tea on the tray was a thin liquid consistency. After reading the directions on the meal card, NA #1 stated Resident #1 could not have the hot tea because it was not of a nectar thick consistency. NA #1 stated she did not notice the hot tea was not nectar thick prior to feeding Resident #1 and had not given any of the tea to drink. An interview was conducted on 07/24/25 at 9:00 AM with the Regional Dietary Manager and Dietary Manager. The Dietary Manager confirmed Resident #1's diet order was for nectar thick liquids. The Regional Dietary Manager revealed the hot tea sent on Resident #1's meal tray was an oversight by dietary staff and should have been a nectar thick consistency. The Regional Dietary Manager revealed the facility purchased pre-thickened fluids that dietary and nursing staff did not have to thicken. An interview was conducted with the Speech Therapist on 07/24/25 at 9:48 AM. The Speech Therapist revealed she had evaluated Resident #1's ability to safely eat and drink due to concerns of coughing during meals. The Speech Therapist revealed she identified Resident #1 as a high risk for aspiration and recommended liquids of a nectar thick consistency. During an interview on 7/24/25 at 10:53 AM, the Director of Nursing (DON) revealed Resident #1's diet order was for nectar thick liquids and should be served on the meal tray. During an interview, the Administrator revealed the meal card read nectar thickened liquids and should be served with Resident #1's meal as directed by the physician's order.
Dec 2024 26 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident and staff interviews, the facility failed to invite residents to participate and provide input ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident and staff interviews, the facility failed to invite residents to participate and provide input in care planning for 2 of 3 sampled residents (Residents #50 and #11). Findings included: 1. Resident #50 was admitted to the facility on [DATE] with diagnoses that included diabetes, chronic pain, chronic post-traumatic stress disorder, and anxiety disorder. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #50 had intact cognition. Review of Resident #50's electronic medical record revealed no evidence she was invited to attend care plan meetings to discuss and provide input regarding her plan of care following the completion of the annual MDS assessment dated [DATE] or the quarterly MDS assessment 09/13/24. The comprehensive care plan for Resident #50 was last revised on 08/14/24. During an interview on 12/03/24 at 8:49 AM, Resident #50 stated she had not been invited to attend or had a care plan meeting scheduled since June 2024. During interviews on 12/4/24 at 2:28 PM and 12/06/24 at 3:52 PM, the Administrator revealed the Social Worker (SW) was responsible for keeping track of the care plan meeting schedule. He explained the SW left employment on 10/24/24 and since then, they had been actively interviewing candidates to fill the position. He explained that since the SW left employment, the care plan meeting schedule had not been updated and although the Interdisciplinary Team had conducted several initial 48-hour and quarterly care plan meetings with residents in their rooms, along with the resident's Responsible Party/Family Member on the phone, they had not documented the care plan meetings in the resident's medical record. The Administrator could not state for certain if a care plan meeting was held with Resident #50 following the completion of her annual MDS assessment dated [DATE] or quarterly MDS assessment dated [DATE]. The Administrator stated he would expect for care plan meetings to be completed quarterly. 2. Resident #11 was admitted to the facility on [DATE] with diagnoses that included congestive heart failure, colostomy status, epilepsy (brain disorder that causes seizures), chronic post-traumatic stress disorder, and major depressive disorder. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #11 had moderate impairment in cognition. The comprehensive care plan for Resident #11 was last revised on 11/18/24. Review of Resident #11's electronic medical record revealed no evidence she was invited to attend a care plan meeting to discuss and provide input regarding her plan of care following the completion of the quarterly MDS assessment dated [DATE]. Review of the facility's 2024 Care Plan Meeting Schedules provided by the Administrator revealed a care plan meeting was held with Resident #11's Family Member on 06/26/24 with no other scheduled meetings listed after that date. Further review revealed there were no care plan meetings listed on the schedule for any resident after 09/25/24. During an interview on 10/07/24 at 4:18 PM, Resident #11 did not recall being invited to participate in any care plan meetings. During interviews on 12/4/24 at 2:28 PM and 12/06/24 at 3:52 PM, the Administrator revealed the Social Worker (SW) was responsible for keeping track of the care plan meeting schedule. He explained the SW left employment on 10/24/24 and since then, they had been actively interviewing candidates to fill the position. He explained that since the SW left employment, the care plan meeting schedule had not been updated and although the Interdisciplinary Team had conducted several initial 48-hour and quarterly care plan meetings with residents in their rooms, along with the resident's Responsible Party/Family Member on the phone, they had not documented the care plan meetings in the resident's medical record. The Administrator could not state for certain if a care plan meeting was held with Resident #11 and/or her Responsible Party/Family Member following the completion of her quarterly MDS assessment dated [DATE]. The Administrator stated he would expect for care plan meetings to be completed quarterly.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews with resident and staff, the facility failed to ensure a dependent resident ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews with resident and staff, the facility failed to ensure a dependent resident could access a light switch located at the left side of her bed for 1 of 1 resident reviewed for accommodation of needs (Resident #91). The findings included: Resident #91 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #91 had severe cognitive impairment. The MDS coded Resident #91 with impairment of one side of lower extremity and walking between locations inside the room for more than 10 feet was not attempted during the assessment period due to medical condition or safety concerns. During an observation conducted on 12/02/24 at 1:09 PM, the switch for the light fixture on the left side of Resident #91's bed 5 feet from the floor was attached with a cord 3 inches in length. Resident #91 was unable to reach the switch cord from the bed if needed. An interview was conducted with Resident #91 on 12/02/24 at 1:13 PM. She stated the switch cord had been broken since she moved into her room more than a month ago. She added she was bed-bound and unable to get up from the bed without assistance. It was very inconvenient for her as she could not reach the switch cord and had to rely on the staff to control the light fixture all the time. Subsequent observation conducted on 12/03/24 at 10:46 AM revealed the switch cord for the light fixture next to Resident #91's bed remained inaccessible. An interview was conducted with Nurse Aide #5 (NA) on 12/03/24 at 2:53 PM. He noticed the switch cord for Resident #91's light fixture had been broken for a while, but he did not notify the maintenance staff to fix it. Instead, he used the switch on the wall near the entrance door to switch on the light fixture next to Resident #91's bed. He stated he should have notified the maintenance staff to fix it as it was important for Resident #91 to have full accessibility to her light fixture at all time. During an interview conducted on 12/03/24 at 2:58 PM, Nurse #3 confirmed Resident #91 was bedridden and unable to get up from her bed or stand up on her feet to switch on the light fixture next to her bed. She explained she did not notice that the switch cord was broken when she provided care for Resident #91 in the past few weeks. During a joint observation conducted with the Maintenance Manager on 12/03/24 at 2:40 PM, he acknowledged that the switch cord for the light fixture was too short and unreachable for Resident #91, and it needed to be fixed as soon as possible. An interview was conducted with the Maintenance Manager on 12/03/24 at 2:47 PM. He stated he checked the entire facility including Resident #91's room and bathroom at least once every week. He did not know when the switch cord was broken and stated it was important for Resident #91 to have accessibility to her light fixture. He added he depended on residents and staff to report repair needs either verbally or through the work order. He typically checked the work orders at least once daily to ensure all repair needs were met in a timely manner. An interview was conducted with the Director of Nursing (DON) on 12/03/24 at 4:06 PM. She expected the staff to be more attentive to residents' living environment, and to report repair needs to the maintenance department in a timely manner to accommodate residents' needs. She added the maintenance staff should check repair needs on a regular basis and address the issues accordingly. It was her expectation for all the dependent residents to have full access and control of the light fixture all the time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to maintain accurate advanced directives throughout the medical...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to maintain accurate advanced directives throughout the medical record for 1 of 3 residents reviewed for advanced directives (Resident #65). Findings included: Resident #65 was admitted to the facility on [DATE]. Resident #65's advanced directive care plan, initiated on 07/15/21, with the most recent revision on 03/26/2024 had Resident #65 Care planned as a Full Code. Care Plan Goal listed as: Resident's advanced directives are in effect and their wishes and directions will be carried out in accordance with their advanced directives. Interventions included: Allow resident if able to discuss feelings regarding their Advanced Directives, An Advanced Directive can be revoked or changed if the resident and or appointed Health Care Representative changes their mind about the medical care they want delivered, Complete and update MOST form as needed. Honor residents and family wishes. Review advance directives at least quarterly and PRN. The appointed Health Care Representative will make all health care decisions if the resident is incapacitated. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #65 was severely cognitively impaired. Review of the Code Book revealed Resident #65's revealed a Medical Orders for Scope of Treatment (MOST) form dated 09/23/2024 that indicated his preference for a Do Not Resuscitate (DNR) status in the event he had no pulse and was not breathing. The form was signed by Resident #65's Responsible Party. On the profile page of Resident #65's electronic health record, Resident #65's code status was listed as a DNR. Review of Resident #65's Physician orders, revealed an order dated 9/23/2024 for a Medical Orders for Scope of Treatment (MOST) form dated 09/23/2024 that indicated his preference for a Do Not Resuscitate (DNR) status in the event he had no pulse and was not breathing. During an interview on 12/04/2024 at 11:44am Nurse # 1 stated a Resident's code status could be found in the Code Book located at the desk and in the resident's electronic medical record or chart. Nurse #1 stated new orders for advanced directives were received by the nurse, the social worker used to update the charts and care plan, now it was completed by nursing. During an interview on 12/04/2024 at 2:42pm Unit Manager #1 stated nurses share the responsibility to make sure new orders for advanced directives were updated in the chart, face sheet and Code Book, and the Minimum Data Set (MDS) nurse updated the care plan. During an interview on 12/04/2024 at 2:47pm, the MDS Coordinator #2 stated the social worker used to update advanced directives in the resident's care plan but was not aware who was responsible to keep them updated now. The MDS Coordinator #2 verified Resident #65's order for a DNR did not match the Care Plan for Full code in his electronic medical record. During an interview on 12/4/2024 at 3:23pm, the Director of Nursing (DON) stated the nurse who received the order would make any notifications needed to family and social work. The DON stated since the facility did not have a social worker, the DON had taken the responsibility to keep advanced directive care plans updated. The DON verified that Resident #65's care plan for a Full Code did not match the order in Resident #65's chart. The DON stated she expected for a resident's advanced directives to match throughout the medical record. During an interview 12/06/24 4:20 PM the Administrator stated he would expect a resident's advanced directive status to match across all areas of the resident's chart. The Administrator stated it had been the social worker's responsibility to update advanced directive care plans, but due to the social work position being vacant, the DON had assumed that responsibility.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and Nurse Practitioner (NP) interviews and record review, the facility failed to notify the Physician when a urin...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and Nurse Practitioner (NP) interviews and record review, the facility failed to notify the Physician when a urinalysis was not completed for 1 of 2 residents reviewed for notification of change (Resident #38). The findings included: Resident #38 was admitted to the facility on [DATE] with diagnosis that included bacteremia. Resident #38 had a physician's order for a urinalysis (UA) with culture and sensitivity for urinary pain one time only for one day. This was ordered on 9/24/2024 and marked completed on 9/25/2024. Review of the treatment administration record (TAR) for September 2024 revealed the UA was documented as completed on 9/25/2024. Review of the lab results revealed that there were no results for the UA ordered on 9/24/2024 for Resident #38. A phone interview on 12/06/2024 at 9:54 AM with Nurse #6 revealed revealed that she had completed and collected the UA specimen for Resident #38 on 9/25/2024 and placed it in the refrigerator for the lab to collect. She stated that if the specimen is left in refrigerator too long the lab or an employee would throw the specimen out because it is no longer useable. She stated that could be why there were no results for the UA ordered on 9/24/2024. Nurse #6 indicated she was not aware that there were no results for the UA and therefore had not notified the Physician. An interview on 12/06/2024 at 8:36 AM with the Nurse Practitioner (NP) revealed that she was not notified that the September UA did not have any results returned from the laboratory and that she would want to be notified if the staff were unable to complete the UA or if it needed to be reordered. She stated that Resident #38 had not experienced harm or a negative outcome by the UA not being completed. An interview on12/06/2024 at 12:33 PM with the Director of Nursing (DON) revealed that the breakdown was the Nurse who collected the specimen and did not fill out the requisition. She stated that if she had found the specimen sooner than today, she would have followed up with the NP to obtain a new order for the UA and she would have followed up with the Nurse as well about the specimen. She stated that her expectation was that laboratory test results, or lack thereof should be communicated to the Physician. An interview on 12/06/24 at 3:54 PM with the Administrator revealed that his expectation was if a lab order does not make it to the lab for whatever reason the NP would be notified so they could make the decision to order another lab or not.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to follow their abuse policy and procedure by not immediately r...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to follow their abuse policy and procedure by not immediately reporting an allegation of resident-to-resident abuse to the Administrator for 1 of 5 sampled residents reviewed for abuse (Resident #11). Findings included: The facility policy titled, Abuse, Neglect and Exploitation revised 03/02/23, read in part: all alleged violations will be reported to the Administrator within specified timeframes: a) Immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury. Resident #11 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #11 with intact cognition. Review of the staff progress notes for Resident #11 revealed an entry written by Nurse #4 on 04/08/24 at 6:49 AM with an effective date of 04/06/24 that read, Resident reports that another male resident came to her room, touched her on the thighs at night and woke her up. Resident reassured of safety. There was no indication that the Director of Nursing (DON) and/or Administrator were notified. Review of the initial report submitted by the facility to the State Agency noted an allegation type of resident abuse with an incident date of 04/08/24 and revealed Resident #11 reported a male resident came into her room, touched her on the thighs and then left the room. Further review revealed the facility was made aware of the allegation on 04/08/24 at 11:30 AM, the initial report was submitted to the State Agency via fax transmission on 04/08/24 at 12:40 PM and law enforcement was notified. During an interview on 12/02/24 at 11:09 AM, Resident #11 stated a few months ago a male resident came into her room and touched her on her breast and thighs, she yelled for help and kept kicking at him until he left the room. Resident #11 was unable to recall the exact date or time this occurred and stated she reported the incident to the nurse but could not recall the nurse's name. Resident #11 stated the male resident was transferred to another facility and she hasn't had any issues with other residents since. During a telephone interview on 12/06/24 at 10:40 AM, Nurse #4 revealed she used to work at the facility on an as needed basis and remembered Resident #11 but did not recall Resident #11 reporting a male resident had touched her inappropriately. When the progress note dated 04/08/24 with an effective date of 04/06/24 was read to Nurse #4, she stated if that was what she wrote then that was what Resident #11 had reported to her. Nurse #4 expressed she just didn't recall much regarding the incident since it was so long ago. Nurse #4 stated that although she did not document it in the progress note, she would have notified the DON or Administrator what Resident #11 had reported because she knew allegations of abuse was serious and should be reported immediately. During an interview on 12/06/24 at 10:50 AM, the DON reviewed the progress note written by Nurse #4 and confirmed the progress note was written on 04/08/24 with an effective date of 04/06/24. The DON stated she did not recall Nurse #4 notifying her on 04/06/24 to let her know what Resident #11 had alleged. During an interview on 12/06/24 at 10:58 AM, the Regional Director of Clinical Services (RDCS) revealed she was the Interim Administrator on 04/08/24 when Resident #11 reported a male resident touched her inappropriately and an investigation was immediately initiated. The RDCS stated she was made aware of the allegation on 04/08/24 at 11:30 AM and the initial report was submitted to the State Agency. The RDCS reviewed the progress note written by Nurse #4 on 04/08/24 with an effective of 04/06/24 and stated it seemed odd that the note was entered as a late entry because Nurse #4 was very good to call her and/or the DON to report any concerns. The RDCS stated that even if Nurse #4 entered the progress as a late entry in error, the time stamp of the note indicated it was written on 04/08/24 at 6:49 AM and Nurse #4 did not notify her until 11:30 AM. The RDCS stated Nurse #4 should have informed her or the DON of Resident #11's allegation as soon as it was reported.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to request a Preadmission Screening and Resident Review (PASRR)...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to request a Preadmission Screening and Resident Review (PASRR) before the expiration date and failed to develop comprehensive care plans that incorporated Level II PASRR determination for 2 of 3 sampled residents reviewed for PASRR (Resident #21 and #104). Findings included: 1. Resident #21 was admitted to the facility on [DATE] with diagnoses that included schizoaffective disorder and anxiety disorder. A PASRR Level II Determination Notification letter dated [DATE] for Resident #21 had an expiration date of [DATE]. It was noted nursing facility placement was appropriate for a limited nursing facility stay lasting no more than thirty calendar days. A PASRR Level II Determination Notification letter dated [DATE] for Resident #21 had an expiration date of [DATE]. It was noted nursing facility placement was appropriate for a 90 day period with specialized services that consisted of psychiatric services provided by a Psychiatrist and rehabilitative services to include mental health follow-up and rehab. Review of Resident #21's medical record revealed no evidence that a PASRR evaluation was requested or a new PASRR had been obtained prior to or after Resident #21's Level II PASRR expired on [DATE]. Review of Resident #21's comprehensive care plan, last revised on [DATE], revealed no care plan that addressed his Level II PASRR determination. During an interview on [DATE] at 2:28 PM, the Administrator revealed the Social Worker (SW) was typically the person responsible for overseeing the PASRR process; however, the SW left employment on [DATE] and they have been actively interviewing candidates to fill the open position. The Administrator stated in the interim, the Regional Director of Clinical Services (RDCS) was the person handling Level II PASRR requests. During an interview on [DATE] at 2:57 PM, the RDCS revealed she was trying to stay on top of the PASRR process while the facility interviewed candidates to fill the open SW position. The RDCS was not aware that Resident #21's Level II PASRR had expired and stated she was now in the process of conducting an audit of all resident PASRRs. She stated Resident #21's expired PASRR was missed and a request for a PASRR review would need to be submitted. During a follow-up interview on [DATE] at 3:52 PM, the Administrator stated a care plan should have been developed to address Resident #21's Level II PASRR determination and due to the turnover in the SW position, it just fell by the wayside. 2. Resident #104 was admitted to the facility on [DATE] with multiple diagnoses that included schizophrenia, major depressive disorder and post-traumatic stress disorder. Review of a North Carolina Medicaid Uniform Screening Tool (NC MUST) inquiry document provided by the facility on [DATE] revealed Resident #104 had a time-limited [NAME] II PASRR effective with an expiration date of [DATE]. Further review revealed no evidence a PASRR evaluation was requested or a new PASRR had been obtained. Review of Resident #104's comprehensive care plan, last revised on [DATE], revealed no care plan that addressed the Level II PASRR determination. During an interview on [DATE] at 2:28 PM, the Administrator revealed the Social Worker (SW) was typically the person responsible for overseeing the PASRR process; however, the SW left employment on [DATE] and they have been actively interviewing candidates to fill the open position. The Administrator stated in the interim, the Regional Director of Clinical Services (RDCS) was the person handling Level II PASRR requests. During an interview on [DATE] at 2:57 PM, the RDCS revealed she was trying to stay on top of the PASRR process while the facility interviewed candidates to fill the open SW position. The RDCS was not aware that Resident #104's Level II PASRR had expired and stated she was now in the process of conducting an audit of all resident PASRRs. She stated Resident #104's expired PASRR was overlooked and a request for a PASRR review was submitted on [DATE]. During a follow-up interview on [DATE] at 3:52 PM, the Administrator stated a care plan should have been developed to address Resident #104's Level II PASRR determination and due to the turnover in the SW position, it just fell by the wayside.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and resident and staff interviews, the facility failed to have a discharge planning process in place that...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and resident and staff interviews, the facility failed to have a discharge planning process in place that incorporated the resident in the development of a discharge care plan that addressed the resident's discharge goals and post-discharge needs for residents who wished to discharge to the community for 2 of 3 sampled residents (Residents #50 and #70). Findings included: 1. Resident #50 was admitted to the facility on [DATE] with diagnoses that included diabetes, chronic pain, chronic post-traumatic stress disorder, and anxiety disorder. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #50 had intact cognition. The MDS noted there was no active discharge plan in place and Resident #50 wanted to be asked about returning to the community on all MDS assessments. A Discharge Planning Review at Admission/readmission assessment dated [DATE] noted Resident #50's discharge goal was to return to the community. Under the summary section it was noted in part that Resident #50 was approved for a Medicaid program that helped individuals residing in nursing homes transition back to their home in the community and with the assistance of the Medicaid program, appropriate referrals and appointments it would be feasible for Resident #50 to return to the community. A Discharge Planning Review at Admission/readmission assessment dated [DATE] noted Resident #50's discharge goal was to return to the community. Under the summary section it was noted in part that Resident #50 had financial assistance from a Medicaid program that helped individuals residing in nursing homes transition back to their home in the community and she hoped to discharge within the next six (6) months. Review of Resident #50's comprehensive care plan, last reviewed/revised 08/14/24, revealed no discharge care plan. During interviews on 12/03/24 at 8:49 AM and 12/05/24 at 9:30 AM, Resident #50 revealed since admitting to the facility, her discharge goal was always to return back to the community when she was able. Resident #50 stated she was ready to discharge back to independent living and had been for a while. She stated she had a housing assistance voucher when she first admitted to the facility but lost it in May 2024 when she didn't discharge as planned and was now back on the waiting list for another housing assistance voucher. Resident #50 stated she was also approved for financial assistance through a Medicaid program to help with returning back to independent living but with the facility not having a Social Worker, there had been no one to assist her with filling out the applications or setting up the appointments needed for her to discharge. Resident #50 stated the last time anything was mentioned about discharge planning was at her last care plan meeting in June 2024 and since then, no one had mentioned anything to her or asked her for input regarding her discharge goals and plans. During an interview on 12/05/24 at 9:00 AM, the MDS Nurse #2 revealed the facility currently did not have a Social Worker (SW) and typically, the SW would be the one responsible for developing a discharge care plan. MDS Nurse #2 was not sure who was responsible for developing discharge care plans until the SW position was filled. During interviews on 12/04/24 at 2:28 PM and 12/06/24 at 3:52 PM, the Administrator revealed that the SW typically handled the discharge planning process which included the development of a discharge care plan; however, the SW left employment on 10/24/24 and they have been actively interviewing candidates to fill the open position. He added they had just hired a new SW who would be starting within the next two weeks. The Administrator stated in the interim, both he and the Director of Nursing had been filling in to cover the SW position. The Administrator stated he has had frequent conversations with the Representative from the Medicaid program that had approved Resident #50 for assistance but he had not documented those conversations in Resident #50's medical record nor had he spoken with Resident #50 to keep her updated. The Administrator could not explain why a discharge care plan was not initially developed for Resident #50 and confirmed one should have been developed that incorporated Resident #50's discharge goals to return to the community and updated as her discharge plans progressed. During a telephone interview on 12/06/24 at 8:16 AM, the Representative from the Medicaid program that assisted individuals residing in nursing homes transition back to their home in the community revealed Resident #50 was approved for assistance prior to the new company taking over management of the Medicaid program on 09/18/24. The Representative stated from what she could recall, Resident #50 was on the waiting list for housing. 2. Resident #70 was admitted to the facility on [DATE] with multiple diagnoses that included a chronic autoimmune disease that damages the central nervous system, history of falls and seizure disorder. The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #70 had intact cognition. The MDS noted Resident #70's discharge goal was to return to the community and there was no current discharge plan in place. Review of Resident #70's comprehensive care plan, last reviewed/revised on 09/20/24, revealed no discharge care plan. During interviews on 12/02/24 at 12:07 PM and 12/05/24 at 4:15 PM, Resident #70 stated her desire was to discharge back to independent living and she was approved for a Medicaid program that helped individuals residing in nursing homes transition back to their home in the community but that was where the discharge planning stopped. Resident #70 stated the next step was to apply for housing but there was no one to help her with the process since the facility currently did not have a Social Worker (SW). Resident #70 stated since the SW left, no one had talked with her to discuss her discharge goals and she would like to move forward with her discharge plans. During an interview on 12/05/24 at 9:00 AM, the MDS Nurse #2 revealed the facility currently did not have a Social Worker (SW) and typically, the SW would be the one responsible for developing a discharge care plan. MDS Nurse #2 was not sure who was responsible for developing discharge care plans until the SW position was filled. During interviews on 12/04/24 at 2:28 PM and 12/06/24 at 3:52 PM, the Administrator revealed that the SW typically handled the discharge planning process which included the development of a discharge care plan; however, the SW left employment on 10/24/24 and they have been actively interviewing candidates to fill the open position. He added they had just hired a new SW who would be starting within the next two weeks. The Administrator stated in the interim, both he and the Director of Nursing had been filling in to cover the SW position. The Administrator stated Resident #70 did not want to be at the facility and he has had many conversations with her explaining they could help get her transitioned to an Assisted Living Facility until she was able to return to the community but if they did that, she would lose the assistance she had been approved for through the Medicaid program. The Administrator stated he had not documented those conversations in Resident #70's medical record and could not explain why a discharge care plan was not initially developed for Resident #70. He stated one should have been developed that incorporated Resident #70's discharge goals to return to the community and updated as her discharge plans progressed. During a telephone interview on 12/06/24 at 8:16 AM, the Representative from the Medicaid program that assisted individuals residing in nursing homes transition back to their home in the community revealed Resident #70 was approved for assistance on 10/18/24. The Representative stated she met with Resident #70 and gave her an overview of the program, what she could expect and discussed her discharge needs. She stated Resident #70 mentioned she would need help with finding housing and she informed Resident #70 what documents she would need to obtain to apply for housing through the program. The Representative explained due to the volume of individuals in the program, they could provide the individual with the application if needed but they did not assist individuals with completing the applications. She stated they tried to empower them to do as much of it on their own or they could get assistance from facility staff.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with the Medical Director, Nurse Practitioner, and staff the facility failed to obtain a b...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with the Medical Director, Nurse Practitioner, and staff the facility failed to obtain a blood sugar as part of the change of condition assessment for a resident with a current diagnosis of diabetes mellitus that was being treated with routine oral blood glucose lowering medication for 1 of 1 resident reviewed for a change of condition (Resident #205). The findings included: Resident #205 was admitted to the facility on [DATE] with diagnoses including diabetes mellitus, chronic kidney disease, and chronic systolic congestive heart failure. Review of the 5-day/discharge Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #205's cognition was moderately impaired, and medications received included a hypoglycemic. The baseline care plan dated 2/7/24 identified Resident #205's level of consciousness as being alert and intact. A physician's order revealed glipizide-metformin (medication used to lower blood sugar levels) oral tablet 2.5-500 milligrams (mg) was started on 2/7/24 with directions to give 1 tablet by mouth two times a day. There was no physician order in place to check the blood sugar. A review of the Medication Administration Record (MAR) for February 2024 revealed glipizide-metformin oral tablet 2.5-500 mg was initialed by the nurse to indicate it was administered on 2/10/24 at 7:00 AM and at 4:00 PM. The SBAR (Situation Background Assessment Recommendation) progress note dated 2/10/24 at 3:08 PM was an evaluation of a change of condition for Resident #205. The SBAR was documented by Nurse #5 and noted Resident #205's relevant medical history background of diabetes mellitus and the physical assessment noted increased confusion and general weakness. Vital signs taken were blood pressure 130/72, pulse 76, respiratory rate 19, temperature 98.1, pulse oximetry 96% on room air. The SBAR document included guidance to check the blood sugar but was left blank to indicate it was not done. A progress note dated 2/10/24 at 5:15 PM was documented by Nurse #5 and revealed Resident #205 had returned to the facility after a couple of hours being out with her daughter. The daughter reported Resident #205 was depressed and agitated. Nurse #5 notified the on-call Medical Doctor (MD) and received a new order for lorazepam (medication used to treat anxiety). Nurse #5 informed the daughter of the new order who wanted Resident #205 seen by a MD. Nurse #5 offered to call emergency medical services for transport to the hospital. The daughter insisted she would drive Resident #205 to the hospital, and both left the facility. Nurse #5 noted Resident #205 left with the daughter in no apparent distress. A review of the emergency department note dated 2/10/24 at 5:30 PM revealed Resident #205 was brought in by her daughter for altered mental status. The daughter reported Resident #205 was confused and verbally agitated. The MD noted Resident #205 took glipizide and thought the reason for the admission was hypoglycemia. The physical exam revealed Resident #205's behavior was normal with no neurological deficit present and mental status as being alert. Vital signs were as follows: blood pressure 93/67, pulse 97, temperature 98.1, respiratory rate 16, oxygen saturation 98%. The initial blood sugar obtained on 2/10/24 at 5:41 PM was 37 (reference range 70-111) then at 6:25 PM was 52, and 6:45 PM was 108, and 9:16 PM was high at 116. The hospital record revealed Resident #205 was treated with intravenous (IV) and oral glucose and the blood sugar significantly improved in the emergency department. Glipizide-metformin was discontinued with no blood sugar problems since admission and Resident #205 was discharged on 2/14/24 in stable condition. During an interview on 12/12/24 at 9:04 PM Nurse #5 revealed what he saw and did for Resident #205 he documented on the SBAR, and progress note on 2/10/24. Nurse #5 confirmed he did not obtain a blood sugar as indicated on the SBAR and did not recall if he reported Resident #205 was taking oral hypoglycemic medications for diagnosis of diabetes mellitus to the on-call MD. Nurse #5 revealed he offered to call emergency medical services but Resident #205's daughter insisted she would take the resident and left the facility. During an interview on 12/06/24 at 9:07 AM the Nurse Practitioner (NP) revealed she would expect Nurse #5 would obtain a blood sugar level as part of Resident #205's vital sign check. She explained when Resident #205 demonstrated altered mental status with diabetes mellitus as an active diagnosis and was taking oral hypoglycemic medication she would expect that information was provided to the on-call MD. The NP revealed checking the blood sugar level might have identified Resident #205 was hypoglycemic and a physician order could have been provided to administer glucose and it appeared Resident #205 was alert and could have ate and drank something to increase the blood sugar level. An interview was conducted on 12/06/24 at 11:28 AM with the Medical Director. The Medical Director revealed when a resident presented with a change in mental status especially if diagnosed with diabetes mellitus and taking oral hypoglycemic medication, he would expect the blood sugar was checked. The Medical Director revealed it was an oversight by the nurse that the blood sugar was not checked and should be included as part of the assessment reported to the on-call MD for the provider to give informed guidance to the nurse. An interview was conducted on 12/06/24 at 12:17 PM with the Director of Nursing (DON). The DON revealed Nurse #5 did not check Resident #205's blood sugar due to there was no order in place. The DON revealed as a nurse she would have checked Resident 205's blood sugar as part of the assessment and reported the result to the on-call MD for guidance. During an interview on 12/06/24 at 4:47 PM the Administrator revealed he would expect Nurse #5 obtained a blood sugar level and include that information as part of the assessment reported to the on-call MD.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to ensure a Nurse Aide (NA #8) transferred a resi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to ensure a Nurse Aide (NA #8) transferred a resident safely for 1 of 8 residents (Resident #4) reviewed for supervision to prevent accidents. Findings included: Resident #4 was admitted to the facility 12/12/15 with diagnoses including muscle spasm and lack of coordination. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #4 had severely impaired cognitive skills for daily decision making and had impaired range of motion to one side of her upper extremities and impaired range of motion to both lower extremities. The MDS indicated Resident #4 was dependent for chair/bed transfers. Review of the activities of daily living (ADL) care plan last updated 09/20/24 revealed Resident #4 had an ADL self-care performance deficit and required a mechanical lift with 2-person assistance for transfers. Review of Resident #4's [NAME] (a document that gives a brief overview of the care each resident requires) last updated 12/02/24 revealed she required a mechanical lift with 2-person assistance for transfers. A continuous observation on 12/02/24 from 11:28 AM through 11:34 AM revealed NA #8 picked Resident #4 under her arms and pivoted Resident #4 from the geriatric chair onto her bed. NA #8 failed to obtain assistance from a second staff member or use a mechanical lift to transfer Resident #4 from the chair to the bed. Review of NA #8's Agency Orientation documentation revealed she signed the document 09/18/24 acknowledging she received information on facility policies and processes and was to refer to the Education Station for any questions or call the Administrator or DON. An interview with NA #8 on 12/02/24 at 11:40 AM revealed she was an agency staff member who had been working in the facility for approximately a month. She stated she was told by another NA when she began employment that Resident #4 was a 1 person assist for transfers. An interview with Physical Therapist (PT) #1 on 12/02/24 at 2:22 PM revealed Resident #4 was not currently on therapy caseload, but she required 2 staff members and a mechanical lift for transfers. A follow-up interview with NA #8 on 12/02/24 at 2:44 PM revealed she obtained information regarding resident care, including transfer status, from other NAs or the resident's assigned nurse. She stated she did not receive any type of orientation when she was hired and did not know what a [NAME] was or how to access it. An interview with the Director of Nursing (DON) on 12/02/24 at 2:49 PM revealed Resident #2 required use of a mechanical lift and the assistance of 2 staff members for transfers and should not be manually transferred by 1 staff member. She stated information on resident transfer status could be located on the [NAME] in the computer and all staff had access to the [NAME]. The DON also stated an orientation book was located at each nurse's station which nursing staff could access if further information was needed for resident care and nurses were also available to answer any questions regarding resident care needs. She stated each nursing staff member had to sign a paper stating they received orientation upon hire. An interview with the Administrator on 12/05/24 at 5:31 PM revealed he expected staff to transfer residents as recommended by therapy or the Physician.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews with the resident and staff the facility failed to ensure the urinary cathet...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews with the resident and staff the facility failed to ensure the urinary catheter tubing was secured to the leg to prevent movement and trauma for 1 of 1 resident reviewed for urinary catheter (Resident #87). Findings included: Resident #87 was admitted to the facility on [DATE] with diagnosis including obstructive and reflux uropathy (obstruction of urine from bladder and a backwards flow). The quarterly Minimum Data Set assessment dated [DATE] revealed Resident #87's cognition was moderately impaired with no rejection of care behaviors during the lookback period. An indwelling urinary catheter was in place and setup or clean up assistance was needed for toileting hygiene. A review of Resident #87's current physician's order to secure the indwelling catheter tubing using an anchoring device to prevent movement and urethral traction every shift was initiated on 10/02/24. The care plan last revised on 11/19/24 identified Resident #87 had an indwelling catheter related to obstructive uropathy and was at risk of complications. Interventions included ensure the catheter was secured to the resident. The care plan identified Resident #87 had behaviors which included but not limited to yelling, cursing at staff, risk of refusing medications, treatments, and other interventions and noted showers were frequently refused. Interventions included encourage to build a rapport with caregivers with emphasis to show gratitude. Review of the Medication Administration Record (MAR) for November revealed the physician's order was transcribed with directions to secure the indwelling catheter tubing using an anchoring device to prevent movement and urethral traction every shift. Nurses initialed and checked each day, evening, and night shift from 11/01/24 through 11/30/24 to indicate the catheter tubing was secure. There were no refusals documented on the MAR to indicate Resident #87's anchoring device was not in place. Review of the MAR for December revealed the physician's order was transcribed with directions to secure the indwelling catheter tubing using an anchoring device to prevent movement and urethral traction every shift. Nurses initialed and checked each day, evening, and night shift from 12/01/24 through 12/02/24 and 12/3/24 day shift to indicate the catheter tubing was secure. There were no refusals documented on the MAR to indicate Resident #87's anchoring device was not in place. During an observation and interviews on 12/03/24 at 1:41 PM Nurse Aide (NA) #7 provided catheter care for Resident #87 with the Staff Development Coordinator (SDC) in the room. An anchoring device to secure the tubing to the leg to prevent movement and trauma was not in place. NA #7 and the SDC revealed they were not aware the anchoring device was not in place and should be. An interview was conducted on 12/03/24 at 1:41 PM with Resident #87. Resident #87 revealed he wanted the catheter tubing secured to his leg and stated the anchoring device was not routinely applied and he had not removed it. During an observation on 12/03/24 at 2:06 PM the SDC applied an anchoring device to secure the catheter tubing to Resident#87's leg. Resident #87 was accepting of the care. An interview was conducted on 12/03/24 at 2:49 PM with Nurse #8 who initialed the MAR on 12/2/24 and 12/3/24 day shift to indicate the catheter tubing was secure. Nurse #8 revealed when she initialed the MAR and checked Resident #87's securement device was in place. Nurse #8 revealed Resident #87 would remove the anchoring device. During an interview on 12/06/24 at 8:55 AM the Nurse Practitioner (NP) revealed if there was a physician's order for the anchoring device and the nurses checked the MAR to indicate it was secure she would expect it was in place. The NP revealed the anchoring device was used to help prevent trauma and she heard Resident #87 would remove it. An interview was conducted on 12/06/24 on 3:31 PM with the Director of Nursing (DON). The DON revealed if the nurses checked the MAR to indicate the anchoring device was in place she would expect it was. The DON revealed she was aware Resident #87 refused to wear the anchoring device.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and Consultant Pharmacist, Medical Director, resident and staff interviews, the facility f...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and Consultant Pharmacist, Medical Director, resident and staff interviews, the facility failed to ensure antibiotic eye drops were received from the pharmacy as ordered which resulted in five (5) missed doses for 1 of 6 sampled residents reviewed for pharmacy services (Resident #11). Findings included: Resident #11 admitted to the facility on [DATE]. Her cumulative diagnoses included chronic conjunctivitis. The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #11 had moderate impairment in cognition. A Physician Order Sheet dated 11/20/24 and signed by the Ophthalmologist read, start Moxifloxacin eye drops - one drop twice a day, OD (right eye). Do not stop, continuous. Review of Resident #11's active physician orders revealed an order dated 11/21/24 for Moxifloxacin Hydrochloride (HCI) Ophthalmic Solution (antibiotic used to treat eye infections caused by bacteria) 0.5% - one drop in right eye two times a day for irritation. No stop date per Ophthalmology. A telephone attempt on 12/05/24 at 11:36 AM for an interview with the Ophthalmologist was unsuccessful. Review of Resident #11's Medication Administration Record (MAR) revealed the Moxifloxacin HCI eye drops were scheduled to be administered twice daily at 8:00 AM and 8:00 PM. Further review of the MAR revealed Resident #11 did not receive the 8:00 PM dose on 12/03/24, the 8:00 AM and 8:00 PM doses on 12/04/24, and the 8:00 AM and 8:00 PM doses on 12/05/24. During an interview on 12/04/24 at 8:55 AM, Nurse #7 revealed Resident #11 received her last dose of Moxifloxacin eye drops yesterday morning (12/03/24) and she put in a refill request with the pharmacy around 10:30 AM on 12/03/24. Nurse #7 explained she tried to put the refill request in as soon as possible to avoid any gap in administration but was told by the pharmacy the Moxifloxacin eye drops would be delivered to the facility around 2:00 AM and Resident #11 would miss the 8:00 PM scheduled dose on 12/03/24. Nurse #7 stated she was not sure why the Moxifloxacin eye drops were not delivered with the 2:00 AM shipment on 12/04/24. Nurse #7 stated she called the pharmacy again this morning (12/04/24) at 8:50 AM and was told the eye drops would be delivered today in the 3:00 PM shipment. During an observation and interview on 12/04/24 at 9:03 AM, Resident #11's right eye was red with no drainage observed. Resident #11 stated she did not get her Moxifloxacin eye drops at all yesterday (12/03/24) or this morning (12/04/24). Resident #11 stated she had missed 3 doses so far and was worried about not receiving the eye drops because she was scheduled to have eye surgery soon. Resident #11 stated the nurse thought the bottle was empty, tossed it away accidentally and they had to reorder the medication. During a follow-up interview on 12/04/24 at 4:33 PM, Nurse #7 stated when she checked the shipment from the pharmacy at 3:30 PM on 12/04/24 Resident #11's Moxifloxacin eye drops were not included in the shipment. Nurse #7 stated she called the pharmacy and they could not give her an explanation as to why Resident #11's eye drops were not sent as requested. During an observation and follow-up interview on 12/05/24 at 9:10 AM, Resident #11's right eye was bright red with a small amount of drainage in the corner of the eye. Resident #11 stated it was not painful or itching. She stated she had still not received her eye drops as scheduled since 12/03/24. During a telephone interview on 12/05/24 at 10:10 AM, the Consultant Pharmacist stated a refill request for Resident #11's Moxifloxacin eye drops was received on 12/03/24 at 8:45 AM and the facility was notified via an alert in the pharmacy system that it was too soon to refill but the medication could be refilled on 12/16/24 for the insurance to pay. The Pharmacist stated they did receive a Refill Too Soon Communication form this morning (12/05/24) at 6:36 AM indicating the facility would pay for the order to be refilled. The Pharmacist explained the cutoff time for the afternoon delivery was 6:30 AM and the cutoff time for the early morning delivery was 7:30 PM, Monday through Friday. The Consultant Pharmacist stated the other option would be for the facility to request the pharmacy to arrange for the medication to be filled at a backup pharmacy. During an interview on 12/05/24 at 4:18 PM, Nurse #1 stated Resident #11's Moxifloxacin eye drops were not received in today's (12/05/24) afternoon shipment from the pharmacy. Nurse #1 stated she called the pharmacy and was told the order was not refilled because it was too soon and insurance would not pay. She stated the pharmacy mentioned something about a form that needed to be completed indicating the facility would pay for the medication to be refilled. When she spoke to the Director of Nursing (DON), the DON stated she had sent the form back to the pharmacy today and Resident #11's Moxifloxacin eye drops would be in the shipment expected to arrive between 2:00 AM to 4:00 AM on 12/06/24. Nurse #1 confirmed Resident #11 had missed 5 doses of the scheduled Moxifloxacin eye drops due to the delay in the pharmacy refilling the order. During an interview on 12/05/24 at 4:46 PM, the Director of Nursing (DON) stated she was notified around lunchtime on 12/04/24 that Resident #11 had missed the 8:00 AM dose of Moxifloxacin eye drops and the nurse had requested a refill from the pharmacy that was supposed to be delivered that afternoon. She stated she was not made aware that Resident #11 had also missed the 8:00 PM dose of the Moxifloxacin eye drops on 12/03/24. The DON stated she checked first thing this morning upon arriving to the facility and Resident #11's Moxifloxacin eye drops were not delivered from the pharmacy as expected. She stated she contacted the pharmacy, faxed the Refill Too Soon Communication form to the pharmacy at 5:57 AM and the Moxifloxacin eye drops should have been delivered in the 3:00 PM shipment but were not received. She stated per the pharmacy, Resident #11's Moxifloxacin eye drops would be delivered in the early morning shipment on 12/06/24. The DON stated the nurse should have notified her when Resident #11's Moxifloxacin eye drops were not delivered as expected after the refill request was submitted on 12/03/24 so that she could have followed up with the pharmacy sooner. During an interview on 12/05/24 at 5:49 PM, the Administrator stated the nurse should have immediately notified the DON when Resident #11's Moxifloxacin eye drops were not delivered after requesting a refill from the pharmacy. During an observation and follow-up interview on 12/06/24 at 8:20 AM, Resident #11's right eye was less red than it appeared on 12/05/24. Resident #11 confirmed the Moxifloxacin eye drops were delivered and she received a dose as scheduled this morning. During a telephone interview on 12/06/24 at 11:20 AM, the Medical Director stated he was made aware that Resident #11's Moxifloxacin eye drops had to be reordered. He stated Resident #11 was receiving the eye drops to treat conjunctivitis which caused redness to her eye with a small amount of drainage. The MD stated that while he wanted her to receive the eye drops as ordered, he did not feel there would be any negative outcome related to Resident #11 missing 5 doses.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and Medical Director, resident and staff interviews, the facility failed to prevent a significant medicat...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and Medical Director, resident and staff interviews, the facility failed to prevent a significant medication error when they failed to administer antibiotic eye drops as prescribed by the physician. As a result, Resident #11 missed 5 doses of antibiotic eye drops. This affected 1 of 6 sampled residents reviewed for unnecessary medications (Resident #11). The findings included: Resident #11 admitted to the facility on [DATE]. Her cumulative diagnoses included chronic conjunctivitis. A Family Nurse Practitioner progress note dated 08/19/24 revealed in part, Resident #11 had right eye conjunctivitis with chronic right eye redness and drainage that worsened intermittently. The FNP noted Resident #11 had been treated with multiple courses of antibiotic eye drops and the plan was to schedule an appointment with the Ophthalmologist for further management of ongoing symptoms. The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #11 had moderate impairment in cognition. A Physician Order Sheet dated 11/20/24 and signed by the Ophthalmologist read, start Moxifloxacin eye drops - one drop twice a day, OD (right eye). Do not stop, continuous. A physician order dated 11/21/24 revealed Resident #11 was to receive Moxifloxacin Hydrochloride (HCI) Ophthalmic Solution (antibiotic used to treat eye infections caused by bacteria) 0.5% - one drop in right eye two times a day for irritation. Review of Resident #11's Medication Administration Record (MAR) revealed the Moxifloxacin HCI eye drops were scheduled to be administered twice daily at 8:00 AM and 8:00 PM. Further review of the MAR revealed Resident #11 did not receive the 8:00 PM dose on 12/03/24, the 8:00 AM and 8:00 PM doses on 12/04/24, and the 8:00 AM and 8:00 PM doses on 12/05/24. During an interview on 12/04/24 at 8:55 AM, Nurse #7 revealed Resident #11 received her last dose of Moxifloxacin eye drops yesterday morning (12/03/24) and she put in a refill request with the pharmacy around 10:30 AM on 12/03/24. Nurse #7 explained she tried to put the refill request in as soon as possible to avoid any gap in administration but was told by the pharmacy the Moxifloxacin eye drops would be delivered to the facility around 2:00 AM and Resident #11 would miss the 8:00 PM scheduled dose on 12/03/24. Nurse #7 stated she was not sure why the Moxifloxacin eye drops were not delivered with the 2:00 AM shipment on 12/04/24. Nurse #7 stated she called the pharmacy again this morning (12/04/24) at 8:50 AM and was told the eye drops would be delivered today in the 3:00 PM shipment. During an interview on 12/04/24 at 9:03 AM, Resident #11 stated she had missed 3 doses so far and was worried about not receiving the eye drops because she was scheduled to have eye surgery soon. Resident #11 stated the nurse thought the bottle was empty, tossed it away accidentally and they had to reorder the medication. During a follow-up interview on 12/04/24 at 4:33 PM, Nurse #7 stated when she checked the shipment from the pharmacy at 3:30 PM on 12/04/24 Resident #11's Moxifloxacin eye drops were not included in the shipment. Nurse #7 stated she called the pharmacy and they could not give her an explanation as to why Resident #11's eye drops were not sent as requested. During an interview on 12/05/24 at 4:18 PM, Nurse #1 stated Resident #11's Moxifloxacin eye drops were not received in today's (12/05/24) afternoon shipment from the pharmacy. Nurse #1 confirmed Resident #11 had missed 5 doses of the scheduled Moxifloxacin eye drops due to the delay in the pharmacy refilling the order. During an interview on 12/05/24 at 4:46 PM, the Director of Nursing (DON) stated the nurse should have notified her when Resident #11's Moxifloxacin eye drops were not delivered as expected after the refill request was submitted on 12/03/24 so that she could have followed up with the pharmacy sooner. During a telephone interview on 12/06/24 at 11:20 AM, the Medical Director stated he was made aware that Resident #11's Moxifloxacin eye drops had to be reordered. He stated Resident #11 was receiving the eye drops to treat conjunctivitis which caused redness to her eye with a small amount of drainage. The MD stated that while he wanted her to receive the eye drops as ordered, he did not feel there would be any negative outcome related to Resident #11 missing 5 doses. During an interview on 12/05/24 at 5:49 PM, the Administrator stated the nurse should have immediately notified the DON when Resident #11's Moxifloxacin eye drops were not delivered after requesting a refill from the pharmacy.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Laboratory Services (Tag F0770)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and Nurse Practitioner (NP) interviews and record review, the facility failed to complete an ordered Urinalysis f...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and Nurse Practitioner (NP) interviews and record review, the facility failed to complete an ordered Urinalysis for 1 of 2 residents reviewed for laboratory services (Resident #38). The findings included: Resident #38 was admitted to the facility on [DATE] with a diagnosis that included bacteremia. Review of the quarterly minimum data set (MDS) dated [DATE] revealed that Resident #38 was cognitively intact. Resident #38 had a physician's order for a urinalysis (UA) with culture and sensitivity one time only for 1 day. This was ordered on 9/24/2024 and marked completed on 9/25/2024. Review of the treatment administration record (TAR) for September 2024 revealed the UA was documented as completed on 9/25/2024. Review of the lab results revealed that there were no results for the UA ordered on 9/24/2024 for Resident #38. A phone interview on 12/6/2024 at 9:54 AM with Nurse #6 revealed revealed that she had completed and collected the UA specimen for Resident #38 on 9/25/2024 and placed it in the refrigerator for the lab to collect. She stated that if the specimen is left in refrigerator too long the lab or an employee would throw the specimen out because it is no longer useable. She stated that could be why there were no results for the UA ordered on 9/24/2024. She stated that she was not sure what the process was for when that happened. An interview on 12/6/2024 at 8:36 AM with the Nurse Practitioner (NP) revealed that she was not notified that the September UA did not have any results returned from the laboratory and that she would want to be notified if the staff were unable to complete the UA or if it needed to be reordered. She stated that Resident #38 had not experienced harm or negative outcome by the UA not being completed. An interview on12/6/2024 at 12:33 PM with the Director of Nursing (DON) revealed when the nurse collects the specimen, she puts it in the refrigerator and fills out a requisition (a document that healthcare providers use to request specific laboratory tests for residents) that goes in the lab book. The lab comes in every morning and reviews the lab requisitions and pulls those specimens out of the refrigerator to go to the lab. She stated that she was the one who followed up with the lab book and made sure the requisitions had been marked off and if any had not been she would call the lab to inform them about any labs that were not collected. She stated that she had just found the specimen from Resident #38 's 9/24/2024 UA in the refrigerator. She stated that there was no requisition filled out for that specimen by the nurse. So that was why the UA was not collected with results. She further revealed that the breakdown was the Nurse who collected the specimen did not fill out the requisition. She stated that if she had found the specimen sooner than 12/6/2024, she would have followed up with the NP to obtain a new order for the UA and she would have followed up with the Nurse as well about the specimen. An interview on 12/6/24 at 3:54 PM with the Administrator revealed that his expectation was that if a lab was ordered the nursing staff gather the sample and fill out all the applicable paperwork, so the sample got to the lab for analysis. He further revealed that he expected that if a lab order does not make it to the lab for whatever reason the NP would be notified so they could make the decision to order another lab or not.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and resident and staff interviews the facility failed to honor a resident's food preference...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and resident and staff interviews the facility failed to honor a resident's food preferences for 1 of 5 residents reviewed for food preferences (Resident #31). Findings included: Resident #31 was admitted to the facility 06/06/24. Review of Resident #31's Physician orders revealed an order dated 10/03/24 for a regular diet. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #31 was cognitively intact and made himself understood and was able to understand others. Resident #31's nutrition care plan initiated 07/15/24 and last revised 12/03/24 revealed he was on a regular diet and desired double protein. Interventions included providing his diet as ordered and meeting his preferences. An interview with Resident #31 on 12/02/24 at 3:44 PM revealed he had asked the dietary department numerous times for large portions or at least double protein throughout his stay. He stated the last time he asked the Dietary Manager for large portions was on 12/01/24. Resident #31 stated he rarely received large portions. An observation of Resident #31 on 12/03/24 at 7:20 AM revealed he was sitting in the dining room eating breakfast. He stated he received one piece of French toast, one sausage patty, a scoop of grits, and a scoop of eggs for breakfast. Resident #31 stated that even though he was still eating, he was going to need more food to feel full. No mention of double portions was noted on Resident #31's meal ticket for the breakfast meal on 12/03/24. On 12/03/24 at 7:22 AM the Dietary Manager was informed that Resident #31 was requesting additional breakfast food. The Dietary Manager stated Resident #31 would be provided with additional food when all other resident trays had been served. An interview with the Dietary Manager on 12/03/24 at 8:01 AM revealed he became aware of Resident #31's request for large portions on 12/01/24. He was unable to provide a reason why Resident #31 did not receive large portions for breakfast on 12/03/24 and stated he had not had time to add the request to his meal ticket. A follow-up interview with Resident #31 on 12/03/24 at 9:00 AM revealed he had not yet received any additional food and was still hungry. An additional follow-up interview with Resident #31 on 12/03/24 at 9:50 AM revealed the Dietary Manager did offer to make him an omelet (he was unable to recall the exact time, but it was after 9:00 AM), but he declined. Resident #31 stated he was still hungry, but he declined the omelet because he knew the Dietary Manager was busy and he did not want to inconvenience him. An interview with the Regional Director of Operations (RDO) on 12/03/24 at 10:40 AM revealed Resident #31 should have received additional food at the time he requested it, rather than having to wait until the tray line was finished. She stated Resident #31's preferences should have been honored. An interview with the Director of Nursing (DON) on 12/05/24 at 4:24 PM revealed Resident #31's care plan had probably not been updated recently because he had been to the hospital a couple of times and that was not necessarily an accurate reflection of his preferences. She stated she was not aware of any concerns from Resident #31 that he requested larger portion sizes but now that she was aware, she could address Resident #31's food preferences. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he was not aware of any requests from Resident #31 to receive double portions, but he expected staff to honor residents' food preferences.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0808 (Tag F0808)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff, Registered Dietician (RD), and Nurse Practitioner (NP) interviews the facility fail...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff, Registered Dietician (RD), and Nurse Practitioner (NP) interviews the facility failed to provide Resident #52 with a renal diet as ordered. This failure affected 1 of 3 residents reviewed for nutrition. Findings included: Resident #52 was admitted to the facility 09/11/24 with diagnoses including diabetes and dependence on renal dialysis. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #52 was cognitively intact and received dialysis. Review of Resident #52's Physician orders revealed a diet order dated 09/17/24 for a regular renal diet and no potatoes, tomato sauce/soup, dried beans, cooked spinach, bananas, oranges/orange juice, raisins, cantaloupe, honey dew, star fruit, nuts, or chocolate. Resident #52's nutrition care plan last updated 11/13/24 revealed he was on a regular renal diet with thin liquids and interventions included providing his diet as ordered and weighing him as needed. An observation of Resident #52's meal ticket and breakfast tray on 12/04/24 at 7:49 AM revealed his breakfast meal tray ticket indicated he was to receive sausage and cheese breakfast bake, orange twist, a biscuit, orange juice, hot coffee or hot tea, whole milk, and oatmeal. Resident #52 actually received sausage and cheese breakfast bake, a biscuit, grits, and orange juice on his breakfast tray. An interview with Resident #52 on 12/04/24 at 7:51 AM revealed he wasn't supposed to receive orange juice, and he was served potatoes and tomato soup all the time. An observation of Resident #52's lunch meal ticket on 12/04/24 at 12:11 PM revealed he was to receive pork roast, broccoli florets, red potatoes, a dinner roll, chocolate pudding, whole milk, and hot coffee or hot tea. Resident #52 actually received pork roast, broccoli, a dinner roll, potatoes, and chocolate pudding. A follow-up interview with Resident #52 on 12/04/24 at 12:15 PM revealed the only item he wanted to eat off his tray was chocolate pudding. Resident #52 declined to request alternate food from the kitchen. An interview with the Dietary Manager on 12/04/24 at 12:38 PM revealed he was not aware Resident #52 was on a renal diet and was not supposed to receive potatoes, tomato sauce/soup, dried beans, cooked spinach, bananas, oranges/orange juice, raisins, cantaloupe, honey dew, star fruit, nuts, or chocolate. He stated the computerized meal tracking system the facility used for diet orders was not printing the items Resident #52 was not supposed to receive on his meal tray ticket and he was not sure why. An interview with the Regional Director of Operations (RDO) on 12/02/24 at 1:14 PM revealed when Resident #52's diet order was changed on 09/17/24 it was entered into the computer in a way that did not list the items he was not supposed to receive on his meal tray. She explained that since the items like orange/orange juice, potatoes, bananas, tomato sauce/soup, cooked spinach, and other items were not listed on Resident #52's tray card as items he was not supposed to receive, dietary staff were not aware of his dietary restrictions. The RDO confirmed Resident #52 had not been receiving the correct diet since 09/17/24 and he should have received his diet as ordered. A telephone interview with the Registered Dietician (RD) on 12/04/24 at 4:31 PM revealed a renal diet consisted of foods containing lower sodium and lower potassium foods. She stated items to avoid on a renal diet included items such as orange juice, potatoes, and bananas. The RD stated since Resident #52 had an order for a renal diet, he should have received his diet as ordered. She stated she was not sure why the list of foods Resident #52 was not supposed to eat did not populate on his meal ticket. An interview with the Director of Nursing (DON) on 12/05/24 at 4:21 PM revealed she expected Resident #52 to receive a renal diet as ordered. An interview with the Administrator on 12/05/24 at 5:28 PM revealed he expected residents to receive their diet as ordered. A telephone interview with the Nurse Practitioner (NP) on 12/06/24 at 8:16 AM revealed she expected Resident #52 to receive his diet as ordered and should not be provided with food or drinks not approved for a renal diet.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and staff interviews, the facility failed to maintain a complete and accurate medical record...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and staff interviews, the facility failed to maintain a complete and accurate medical record when staff documented that they applied a splint when a splint was not applied. This occurred for 1 of 3 residents (Resident #73) reviewed for accurate medical records. The findings included: Resident #73 was admitted on [DATE] with diagnoses that included contracture of muscle, right hand. A physician's order dated 11/01/2023 read- Staff to don (apply) right hand splint, Place Pillow under right hip, all shifts to access for any skin irritation. Doff (remove) pm shift, every shift. An observation of Resident #73 on 12/02/2024 at 11:34am revealed Resident #73 did not have a splint in place to her right hand. During observation on 12/03/2024, Resident #73 was observed at 9:33am with no splint on right hand. A review of the Medication Administration Record (MAR) revealed it was documented by Nurse #2 on 12/02/2024 and 12/03/2024 that the splint was applied to Resident #73 ' s right hand. During an interview on 12/03/2024 at 10:11am, Nurse #2 stated the assigned nurse would apply the splint daily as Resident #73 would tolerate. Nurse #2 verified that Resident #73 was not wearing the splint on 12/3/24. Nurse #2 stated he may have clicked and signed by accident, but the splint was applied to Resident #73's right hand as tolerated. Nurse #2 verified at 10:12am the splint was documented as applied, and reviewed the order and verified the order did not read to apply splint as tolerated. Nurse #2 stated it could be documented on the MAR if a resident did not tolerate treatment. Nurse #2 was observed as the splint was applied to Resident #73 ' s right hand after Nurse #2 verified the order on the MAR. During an interview on 12/06/2024 at 2:41pm, the Director of Nursing (DON) stated if the MAR was documented a splint was applied, she expected the splint to be applied. The DON stated if a splint was not applied, she would expect a note written that explained why the splint was not applied. During an interview on 12/06/2024 the Administrator stated he expected if a splint was documented as applied then the splint should be on the resident.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. An observation of the dresser of room [ROOM NUMBER]-B on 12/02/24 at 11:32 AM revealed an area of missing wood to the top of ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. An observation of the dresser of room [ROOM NUMBER]-B on 12/02/24 at 11:32 AM revealed an area of missing wood to the top of the dresser on the side closest to the bed, leaving an exposed sharp corner. Additional observations of the dresser of room [ROOM NUMBER]-B on 12/03/24 at 8:55 AM, on 12/04/23 at 7:42 AM, and 12/05/24 at 7:34 AM revealed an area of missing wood to the top of the dresser on the side closest to the bed, leaving an exposed sharp corner. An interview with the Maintenance Director on 12/04/24 at 10:57 AM revealed he was not aware of the top of the dresser in room [ROOM NUMBER]-B having missing wood resulting in a sharp corner being exposed. He stated he relied on nursing staff to notify him of rough edges on furniture since he was busy working on other projects. The Maintenance Director stated the dresser would need to be replaced. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected furniture to be in good repair or be replaced. 7. An observation of the overbed table of room [ROOM NUMBER]-B on 12/02/24 revealed an area of broken plastic on the top of the table leaving sharp edges exposed. Additional observations of the dresser of room [ROOM NUMBER]-B on 12/03/24 at 8:55 AM, 12/04/24 at 7:42 AM, and 12/05/24 at 7:34 AM revealed an area of broken plastic on the top of the table leaving sharp edges exposed. An interview with the Maintenance Director on 12/04/24 at 10:57 AM revealed he was not aware of the top of the overbed table in room [ROOM NUMBER]-B having broken plastic resulting in sharp edges being exposed. He stated he relied on nursing staff to notify him of rough edges on furniture since he was busy working on other projects. The Maintenance Director stated the overbed table would need to be replaced. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected furniture to be in good repair or be replaced. 8. a. An observation of the bedside commode placed over the toilet in the shared bathroom of room [ROOM NUMBER] on 12/02/24 at 11:11 AM revealed a large amount of brown material on the seat, dried brown stains to the outside of the toilet bowl, and brown discoloration was noted to the base of the toilet. b. An observation of the bedside commode placed over the toilet in the shared bathroom of room [ROOM NUMBER] on 12/03/24 at 2:07 PM revealed dried brown material on the seat, brown discoloration to the base of the toilet, and a dried yellow stain extending from the base of the toilet almost to the bathroom door. An overwhelming odor resembling urine was noted in the bathroom. c. An observation of the bedside commode placed over the toilet in the shared bathroom of room [ROOM NUMBER] on 12/04/24 at 7:32 AM revealed the seat was raised and multiple dried splatters were noted to the underside of the lid, brown discoloration was noted to the base of the toilet, and a dried yellow stain extended from the base of the toilet almost to the bathroom door. An overwhelming odor resembling urine was noted in the bathroom. d. An observation of the bedside commode placed over the toilet in the shared bathroom of room [ROOM NUMBER] on 12/05/24 at 7:30 AM revealed the seat was raised and dried brown material was noted to the underside of the lid, brown discoloration was noted to the base of the toilet, and a dried yellow stain extended from the base of the toilet almost to the bathroom door. An overwhelming odor resembling urine was noted in the bathroom. An interview with the Housekeeping Supervisor on 12/05/24 at 8:13 AM revealed daily room cleaning consisted of dusting, sweeping, mopping, cleaning the bathroom, and removing the trash. She stated she had instructed her housekeepers to round on this bathroom a couple of times each shift, but she could not go behind her staff and check all their work. A follow-up interview with the Housekeeping Supervisor on 12/05/24 at 2:48 PM revealed she expected bathrooms to be clean and free of odor. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected resident bathrooms to be clean and free of odor. 9. An observation of the room divider curtain in room [ROOM NUMBER] on 12/02/24 at 11:12 AM revealed a circular brown stain. Additional observations of the room divider curtain in room [ROOM NUMBER] on 12/03/24 at 2:07 PM, 12/04/24 at 7:31 AM, and 12/05/24 at 7:30 AM revealed a circular brown stain. An interview with the Housekeeping Supervisor on 12/05/24 at 2:48 PM revealed she had developed a new deep cleaning schedule which included changing room divider curtains, but she educated her staff to notify her if they noticed a stain on a room curtain before it was scheduled for deep cleaning, and she would change it. She stated she expected room divider curtains to be clean. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected room divider curtains to be clean. 10. An observation of the wall behind the bed in room [ROOM NUMBER]-A on 12/02/24 at 11:26 AM revealed multiple dried brown stains. Additional observations of the wall behind the bed in room [ROOM NUMBER]-A on 12/03/24 at 8:56 AM, 12/04/24 at 7:43 AM, and 12/05/24 at 7:33 AM revealed multiple dried brown stains. An interview with the Housekeeping Supervisor on 12/05/24 at 8:13 AM revealed she had developed a new deep cleaning schedule which included cleaning walls, but she educated her staff to go ahead and clean the wall if they noticed a stain instead of waiting for the room to be deep cleaned. She stated she expected resident room walls to be clean. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected resident room walls to be clean and free of stains. 11. An observation of the floor beside the bed in room [ROOM NUMBER]-A on 12/02/24 at 11:26 AM revealed multiple dried brown stains. Additional observations of the floor beside the bed in room [ROOM NUMBER]-A on 12/03/24 at 8:56 AM, 12/04/24 at 7:43 AM, and 12/05/24 at 7:33 AM revealed multiple dried brown stains. An interview with the Housekeeping Supervisor on 12/05/24 at 8:13 AM revealed daily room cleaning consisted of dusting, sweeping, mopping, cleaning the bathroom, and removing the trash. A follow-up interview with the Housekeeping Supervisor on 12/05/24 at 2:48 PM revealed she expected resident room floors to be clean. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected resident room floors to be clean. 12. An observation of the wall between 227-A and 227-B on 12/03/24 at 8:46 AM revealed multiple dried brown stains. Additional observations of the wall between 227-A and 227-B on 12/04/24 at 7:36 AM, and 12/05/24 at 7:38 AM revealed multiple dried stains. An interview with the Housekeeping Supervisor on 12/05/24 at 8:13 AM revealed she had developed a new deep cleaning schedule which included cleaning walls, but she educated her staff to go ahead and clean the wall if they noticed a stain instead of waiting for the room to be deep cleaned. She stated she expected resident room walls to be clean. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected resident room walls to be clean and free of stains. 13. An observation of room [ROOM NUMBER] on 12/02/24 at 11:57 AM revealed a circular hole with exposed plaster in the middle of the wall by the bathroom door. An additional observation of room [ROOM NUMBER] on 12/04/24 at 8:15 AM revealed the condition of the wall by the bathroom door remained unchanged. An interview and tour was conducted with the Maintenance Director on 12/04/24 at 10:40 AM. The Maintenance Director revealed he was in the process of going room-to-room on each hall to make a list of repairs needed but had not made it to all the rooms yet and he relied on staff to notify him when repairs were needed. He stated he was not made aware of the hole in the wall by the bathroom door of room [ROOM NUMBER] and the hole would need to be patched, sanded and painted. During an interview on 12/06/24 at 3:52 PM, the Administrator he expected overbed lights to work properly and staff were to notify the Maintenance Director when repairs were needed. Based on observations and interviews with residents and staff, the facility failed to secure an overbed light fixture that was positioned above a resident's head to the wall (room [ROOM NUMBER]-B); ensure the overbed light worked (room [ROOM NUMBER]-B, 327-A, and 331-B); replace the light bulbs in a fixture above the sink (room [ROOM NUMBER]); ensure the water temperature from a bathroom sink was comfortable and not too cool (room [ROOM NUMBER]); ensure the shower room air vent was clean (Hall B shower room); ensure the overbed table and dresser did not have exposed sharp edges (room [ROOM NUMBER]-B); ensure a shared bathroom toilet and floor were clean and address a strong lingering odor resembling urine (room [ROOM NUMBER]); ensure ceiling, walls, flooring, baseboards, and overbed tables were clean and in good repair (rooms 227, 229-A, 318, 319, 321, 327-A, and 330); provide a clean privacy curtain (room [ROOM NUMBER]); and ensure the toilet paper holder was in place for a shared bathroom (rooms [ROOM NUMBERS]) on 2 of 2 halls reviewed for environment (Halls A and B). Findings included: 1. a. During an observation and interview on 12/02/24 at 3:51 PM of in room [ROOM NUMBER]-B the resident was resting in bed with an overbed light positioned directly above the head of the bed. Resident #82 revealed the overbed light did not work and was unsure how long it had not. When the light switch chain was pulled the fixture moved and was not secured to wall. During an interview on 12/04/24 at 8:44 the Maintenance Manager revealed he completed weekly checks by selecting random resident rooms on each hall to identify environmental issues and he was the person responsible to fix concerns when noted. The Maintenance Manager explained environment issues were shared with him during the morning meeting, and he could be notified by staff using a computer generated or paper work order and paper work orders were kept in a binder placed at each nurse station that he checked daily. A follow-up observation and interview with the Maintenance Manager was conducted on 12/04/24 at 10:11 AM. The Maintenance Manager observed the overbed light in room [ROOM NUMBER]-B was not secured to the wall and moved when the chain was pulled and did not turn on. The Maintenance Manager revealed the fixture needed to be secured to the wall to prevent it from falling when the light switch chain was pulled and could injure the resident if they were in bed, and it fell off the wall. The Maintenance Manager revealed he was not aware the overbed light was not secured to the wall or that it did not work. b. During an observation on 12/02/24 at 3:51 PM the lights above the sink in room [ROOM NUMBER] did not work properly when turned on. The light fixture had two bulbs and when turned on only one would dimly light and flickered on and off. An observation and interview with the Maintenance Manager was conducted on 12/04/24 at 10:11 AM. The Maintenance Manager observed the lights above the sink in room [ROOM NUMBER] did not work and stated the bulbs needed replaced. The Maintenance Manager revealed he was not aware the light bulbs above the sink needed to be replaced. c. During an observation on 12/02/24 at 3:51 PM the ceiling in room [ROOM NUMBER] had approximately three areas of different sizes where the textured spackling was missing. During an interview and observation on 12/04/24 at 10:11 AM the Maintenance Manager revealed he was not aware the textured spackling needed to be repaired in room [ROOM NUMBER]. He revealed the resident would need to be out of the room for him to repair the ceiling. 2. During an observation on 12/02/24 at 10:41 AM the overbed light in room [ROOM NUMBER]-B did not work and the light switch pull chain was missing. During an interview on 12/04/24 at 9:14 AM the Maintenance Manager revealed he was aware the overbed light in room [ROOM NUMBER]-B did not work and needed replaced. He revealed the new light was ordered but he could not find the purchase order to show when and would order another one today (12/04/24). 3. a. During an interview on 12/03/24 at 9:01 AM the resident in room [ROOM NUMBER] revealed the water in the bathroom did not get warm enough. An interview and observation with Maintenance Manager was conducted on 12/04/24 at 10:03 AM. The Maintenance Manager tested the water temperature from the bathroom sink in room [ROOM NUMBER] using his thermometer. The temperature did not get above 89.6 F after approximately 5 minutes. The Maintenance Manager stated he was not aware the water temperature was not getting warm enough. b. During an observation on 12/03/24 at 9:01 AM the ceiling in room [ROOM NUMBER] had an area approximately 4 inches by 4 inches where the textured spackling had broken off. An interview and observation with Maintenance Manager was conducted on 12/04/24 at 10:03 AM. The Maintenance Manager revealed he was not aware the ceiling in room [ROOM NUMBER] had damage where the textured spackling was missing. He revealed he used spray on textured spackling and could repair the ceiling. 4. An observation and interview with the Maintenance Manager was conducted on 12/04/24 at 9:53 AM of the ceiling in room [ROOM NUMBER]. There were approximately 8 areas on the ceiling where the textured spackling was missing. The Maintenance Manger revealed he did not have a work order and was not aware of the damage. 5. An observation and interview was conducted with the Floor Technician on 12/04/24 at 9:25 AM. Two air vents located in the Hall B shower room had a significant amount of dust buildup. The Floor Technician revealed he was responsible for cleaning the air vents in the shower room and it was done daily. He stated he had not cleaned the air vent in Hall B shower room on 12/4/24. During an interview on 12/06/24 at 3:52 PM, the Administrator he expected overbed lights to work properly and staff were to notify the Maintenance Director when repairs were needed. 14. a. An observation of room [ROOM NUMBER] on 12/03/24 at 8:49 AM revealed the overbed light fixture attached to the wall beside the A bed did not turn on when the light switch chain was pulled. Additional observations conducted on 12/04/24 at 8:18 AM and 12/5/24 at 12:33 PM revealed the overbed light fixture did not turn on when the light switch chain was pulled. During an interview on 12/06/24 at 3:52 PM, the Administrator he expected overbed lights to work properly and staff were to notify the Maintenance Director when repairs were needed. b. An observation of room [ROOM NUMBER] on 12/03/24 at 8:49 AM revealed the overbed table would not stay in a fixed position when it was raised to the maximum height and the table would lower when a minimal amount of weight was placed on top of the table surface. Additional observations conducted on 12/04/24 at 8:18 AM and 12/5/24 at 12:33 PM revealed the condition of the overbed table remained the same. An interview and tour was conducted with the Maintenance Director on 12/04/24 at 10:40 AM. The Maintenance Director revealed he was in the process of going room-to-room on each hall to make a list of repairs needed but had not made it to all the rooms yet and he relied on staff to notify him when repairs were needed. The Maintenance Director stated he was not aware the overbed light in room [ROOM NUMBER]-A did not work. He stated it was one of the older light fixtures and would need to be replaced. He revealed a new light fixture was ordered but he could not find the purchase order to show when and stated he would order another one today (12/4/24). The Maintenance Director observed the overbed table in room [ROOM NUMBER]-A and confirmed it would not stay in a fixed position when the table was raised to the maximum height. He removed the overbed table from the room and stated he would replace it with a newer one he had in storage. An interview with the Administrator on 12/05/24 at 5:12 PM revealed he expected furniture to be in good repair or be replaced. 15. Resident #13 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) dated [DATE] coded Resident #13 with a moderately impaired cognition. During an observation conducted on 12/02/24 at 12:01 PM, the toilet roll holder mounted on the wall for the shared bathroom of room [ROOM NUMBER] and room [ROOM NUMBER] was dysfunctional. The rod in the middle of the toilet roll holder to hold the toilet roll was missing. Three (3) opened and used toilet rolls were seen sitting on top of the water tank at the back of the commode. An interview was conducted with Resident #13 on 12/02/24 at 12:03 PM. He stated the rod for the toilet roll holder had been missing for at least 3 months and it was very inconvenient for him. He added the opened toilet rolls sitting on top of the tank behind the commode might have fallen to the floor and been contaminated. Subsequent observation conducted on 12/03/24 at 12:11 PM revealed the rod for the toilet roll holder remained missing. During a joint observation conducted with the Housekeeper on 12/03/24 at 2:31 PM, the toilet roll holder remained dysfunctional without the toilet roll rod. Three (3) brand new unopened toilet rolls were seen sitting on top of the water tank behind the commode. An interview was conducted with the Housekeeper on 12/03/24 at 2:32 PM. He stated part of his job was to replenish the toilet rolls when cleaning the bathroom. He recalled when he brought toilet rolls to this bathroom last Friday, the rod for the toilet roll holder was still in place. He stated sometimes residents could have pulled the rod out and left it in the trash container. An interview was conducted with the Maintenance Manager on 12/03/24 at 2:40 PM. He stated he checked the entire facility including residents' room and bathroom at least once every week. He recalled when he checked this shared bathroom last Friday, the rod for the toilet roll holder was still in place. He did not know when the rod was missing but stated it was important for the residents to have a functional toilet roll holder. He added he depended on residents and staff to report repair needs either verbally or through the work order. He typically checked the work orders at least once daily to ensure all repair needs were met in a timely manner. An interview was conducted with Nurse Aide #5 (NA) on 12/03/24 at 2:51 PM. He stated he typically entered the bathroom a few times a week when he assisted residents using the toilet. He recalled the rod for the toilet roll holder was in the toilet last Friday when he assisted one of the 4 residents in this shared bathroom. He did not know when it was missing. During an interview conducted on 12/03/24 at 3:05 PM, Nurse #3 explained she rarely entered residents' bathroom as personal and incontinence cares were mostly handled by the NAs. She expected NAs to report all repair needs to her so that she would notify the maintenance staff to fix them in a timely manner. She added it was important to keep the toilet roll holder in good repair to ensure sanitary and convenience. An interview was conducted with the Director of Nursing (DON) on 12/03/24 at 4:06 PM. She expected the staff to be more attentive to residents' living environment, and to report repair needs to the maintenance department in a timely manner. She added the maintenance staff should check repair needs on a regular basis and address the issues accordingly. It was her expectation for all the toilet roll holder to be in good repair all the time.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

Based on record review and staff interviews, the facility failed to notify the Regional Ombudsman when residents discharged or transferred from the facility for 6 of 6 months (April 2024, July 2024, A...

Read full inspector narrative →
Based on record review and staff interviews, the facility failed to notify the Regional Ombudsman when residents discharged or transferred from the facility for 6 of 6 months (April 2024, July 2024, August 2024, September 2024, October 2024, and November 2024). Findings included: Review of the facility's Admission/Discharge report for the period 04/01/24 to 04/30/24 revealed there were 25 residents who were discharged home, transferred to the hospital, or transferred to another nursing facility. Review of the facility's Admission/Discharge report for the period 07/01/24 to 11/30/24 revealed there were 125 residents who were discharged home, transferred to the hospital, or transferred to another nursing facility. During an interview on 12/06/24 at 3:52 PM, the Administrator stated he was unable to find any documentation that notifications of residents' discharges/transfers were sent to the Regional Ombudsman for the months of April 2024, July 2024, August 2024, September 2024, October 2024 or November 2024. He explained that the Admissions Director was the one who was previously responsible for sending the Regional Ombudsman monthly notification of resident discharges/transfers and they had been in the process of switching that responsibility over to the Social Worker (SW) but then both the Admissions Director and SW quit. The Administrator stated they have been actively interviewing candidates to fill the open positions and in the interim, he and the Director of Nursing had been trying to cover both positions and this process had just fell through the cracks.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete comprehensive Minimum Data Set (MDS) assessments wi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete comprehensive Minimum Data Set (MDS) assessments within 14 days of the Assessment Reference Date (ARD, referring to the last day of the assessment period) (Residents #6, #16, #21, #28, #29, #47, #68, and #78) and failed to comprehensively complete the Care Area Assessment (CAA) for Resident #89 for 9 of 45 sampled residents. Findings included: 1. a. Resident #6 was admitted to the facility on [DATE]. Review of Resident #6's electronic medical record revealed an annual MDS assessment with an ARD of 01/20/24 that was marked as completed on 02/26/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #6's annual MDS assessment with an ARD of 01/20/24 was not completed within the regulatory time frame. b. Resident #16 was admitted to the facility on [DATE]. Review of Resident #16's electronic medical record revealed an annual MDS assessment with an ARD of 01/26/24 that was marked as completed on 02/28/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #16's annual MDS assessment with an ARD of 01/26/24 was not completed within the regulatory time frame. c. Resident #21 was admitted to the facility on [DATE]. Review of Resident #21's electronic medical record revealed an admission MDS assessment with an ARD of 06/10/24 that was marked completed 07/04/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #21's admission MDS assessment with an ARD of 06/10/24 was not completed within the regulatory time frame. d. Resident #28 was admitted [DATE]. Review of Resident #28's electronic medical record revealed an annual MDS assessment with an ARD of 07/20/24 that was marked as completed on 08/21/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #28's annual MDS assessment with an ARD of 07/20/24 was not completed within the regulatory time frame. e. Resident #29 was admitted to the facility on [DATE]. Review of Resident #29's electronic medical record revealed an annual MDS assessment with an ARD of 04/11/24 that was marked as completed on 06/16/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #29's annual MDS assessment with an ARD of 04/11/24 was not completed within the regulatory time frame. f. Resident #47 was admitted to the facility on [DATE]. Review of Resident #47's electronic medical record revealed an admission MDS assessment with an ARD of 06/14/24 that was marked as completed on 07/15/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #47's admission MDS assessment with an ARD of 06/14/24 was not completed within the regulatory time frame. g. Resident #68 was admitted to the facility on [DATE]. Review of Resident #68's electronic medical record revealed an annual MDS assessment with an ARD of 06/22/24 that was marked as completed 07/19/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #68's annual MDS assessment with an ARD of 06/22/24 was not completed within the regulatory time frame. h. Resident #78 was admitted to the facility on [DATE]. Review of Resident #78's electronic medical record revealed an admission MDS assessment with an ARD of 07/12/24 that was marked as completed on 08/12/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #78's admission MDS assessment with an ARD of 07/12/24 was not completed within the regulatory time frame. During a joint interview on 12/04/24 at 12:43 PM with MDS Nurse #2 and MDS Nurse #3 present, MDS Nurse #1 revealed both MDS Nurse #2 and MDS Nurse #3 just started at the facility in October 2024 and November 2024 respectively. MDS Nurse #1 explained that she floated between several facilities and had been working at this facility once a week to assist with completing MDS assessments. In addition, she stated MDS Nurses from other facilities had assisted when able to try and help get the MDS assessments caught up. MDS Nurse #1 stated MDS assessments fell behind primarily due to turnover in the MDS position as well as the MDS Nurses having to pick up the sections of the MDS assessment that were typically completed by other members of the Interdisciplinary Team due to turnover in those positions. MDS Nurse #1 explained they had to complete all the sections of the MDS assessment which took a lot of time. She stated they would get caught up for a month or two, then the facility would get a lot of new admissions and MDS assessments would fall behind again. She stated all the MDS Nurses were working together and slowly getting MDS assessments caught back up. During an interview on 12/04/24 at 1:06 PM, the Administrator stated MDS assessments were behind when he started his position in June 2024 and felt the breakdown was the result of a lot turnover in MDS staff. He explained since June 2024, they had a full-time MDS Nurse and a part-time MDS Nurse that both quit which put them further behind with getting MDS assessments completed. The Administrator stated with the MDS team he now had in place, he felt they would be able to get the MDS assessments caught up and stay caught up so that MDS assessments were completed within the regulatory timeframe. 2. Resident #89 was admitted to the facility on [DATE] with diagnosis including depression. A review of the significant change in status Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #89 was coded with a moderately impaired cognition. A review of Section V which consisted of care area assessment summary indicated the care area for psychotropic drug use was triggered for Resident #89. The facility did not provide any information in analysis of findings that described the nature of Resident 89's problems, possible causes and contributing factors, risk factors related to the care area, and reasons to proceed with care planning. During an interview conducted on 12/04/24 at 11:12 AM, the MDS Coordinator confirmed 1 of the 6 triggered care areas (psychotropic drug use) for Resident #89's MDS dated [DATE] were submitted without any pertinent information in analysis of findings in Section V. She explained she started her role as the MDS Coordinator about 2 months ago. Resident #89's MDS dated [DATE] was submitted by the former MDS Coordinator and she was unable to explain how it happened. She acknowledged that it was an error to submit a significant change in status MDS without the completion of analysis of findings for all the triggered areas. On 12/04/24 at 11:15 AM an interview was conducted with the Director of Nursing. She stated all the CAAs must be individualized and completed comprehensively. It was her expectation for the MDS Coordinators to complete the analysis of findings for all the triggered areas in Section V before submitting an MDS assessment. An attempt to conduct a phone interview with the former MDS Coordinator on 12/04/24 at 1:14 PM was unsuccessful. She did not return the call.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0638 (Tag F0638)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete quarterly Minimum Data Set (MDS) assessments within...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete quarterly Minimum Data Set (MDS) assessments within 14 days of the Assessment Reference Date (ARD, referring to the last day of the observation period) for 14 of 45 sampled residents (Residents #6, #15, #16, #21, #28, #29, #42, #47, #48, #68, #78, #81, #83, and #85). Findings included: a. Resident #6 was admitted to the facility on [DATE]. Review of Resident #6's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 04/19/24 that was marked as completed on 06/29/24. -A quarterly MDS assessment with an ARD of 07/19/24 that was marked as completed on 08/21/24. -A quarterly MDS assessment with an ARD of 07/29/24 that was marked as completed on 08/21/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #6's quarterly MDS assessments with ARDs of 04/19/24, 07/19/24 and 07/29/24 were not completed within the regulatory time frame. b. Resident #15 was admitted to the facility on [DATE]. Review of Resident #15's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 01/22/24 that was marked as completed on 02/27/24. -A quarterly MDS assessment with an ARD of 02/23/24 that was marked as completed on 03/12/24. -A quarterly MDS assessment with an ARD of 04/05/24 that was marked as completed on 06/06/24. -A quarterly MDS assessment with an ARD of 07/06/24 that was marked as completed on 07/26/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #15's quarterly MDS assessments with ARDs of 01/22/24, 02/23/24, 04/05/24, and 07/06/24 were not completed within the regulatory time frame. c. Resident #16 was admitted to the facility on [DATE]. Review of Resident #16's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 04/26/24 that was marked as completed on 07/01/24. -A quarterly MDS assessment with an ARD of 07/27/24 that was marked as completed on 08/23/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #16's quarterly MDS assessments with ARDs of 04/26/24 and 07/27/24 were not completed within the regulatory time frame. d. Resident #21 was admitted to the facility on [DATE]. Review of Resident #21's electronic medical record revealed a quarterly MDS assessment with an ARD of 09/10/24 that was marked as completed on 11/11/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #21's quarterly MDS assessment with an ARD of 09/10/24 was not completed within the regulatory time frame. e. Resident #28 was admitted [DATE]. Review of Resident #28's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 01/19/24 that was marked as completed on 02/26/24. -A quarterly MDS assessment with an ARD of 04/19/24 that was marked as completed on 06/19/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #28's quarterly MDS assessments with ARDs of 01/19/24 and 04/19/24 were not completed within the regulatory time frame. f. Resident #29 was admitted to the facility on [DATE]. Review of Resident #29's electronic medical record revealed a quarterly MDS assessment with an ARD of 07/17/24 that was marked as completed on 08/20/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #29's quarterly MDS assessment with an ARD of 07/17/24 was not completed within the regulatory time frame. g. Resident #42 admitted to the facility on [DATE]. Review of Resident #42's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 03/22/24 that was marked as completed on 05/12/24. -A quarterly MDS assessment with an ARD of 06/05/24 that was marked as completed on 07/10/24. -A quarterly MDS assessment with an ARD of 07/09/24 that was marked as completed on 07/31/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #42's quarterly MDS assessments with ARDs of 03/22/24, 06/05/24 and 07/09/24 were not completed within the regulatory time frame. h. Resident #47 was admitted to the facility on [DATE]. Review of Resident #47's electronic medical record revealed a quarterly MDS assessment with an ARD of 07/04/24 that was marked as completed on 07/24/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #47's quarterly MDS assessment with an ARD of 07/24/24 was not completed within the regulatory time frame. i. Resident #48 was admitted to the facility on [DATE]. Review of Resident #48's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 02/22/24 that was marked as completed on 03/10/24. -A quarterly MDS assessment with an ARD of 04/12/24 that was marked as completed on 06/16/24. -A quarterly MDS assessment with an ARD of 07/09/24 that was marked as completed on 07/31/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #48's quarterly MDS assessments with ARDs of 02/22/24, 04/12/24 and 07/09/24 were not completed within the regulatory time frame. j. Resident #68 was admitted to the facility on [DATE]. Review of Resident #68's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 03/07/24 that was marked as completed on 04/08/24. -A quarterly MDS assessment with an ARD of 03/22/24 that was marked as completed on 05/15/24. -A quarterly MDS assessment with an ARD of 07/17/24 that was marked as completed on 08/20/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #68's quarterly MDS assessments with ARDs of 03/07/24, 03/22/24 and 07/17/24 were not completed within the regulatory time frame. k. Resident #78 was admitted to the facility on [DATE]. Review of Resident #78's electronic medical record revealed a quarterly MDS assessment with an ARD of 08/05/24 that was marked as completed on 09/11/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #78's admission MDS assessment with an ARD of 07/12/24 was not completed within the regulatory time frame. l. Resident #81 was admitted to the facility on [DATE]. Review of Resident #81's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 01/19/24 that was marked as completed on 02/22/24. -A quarterly MDS assessment with an ARD of 04/19/24 that was marked as completed on 06/24/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #81's quarterly MDS assessments with ARDs of 01/19/24 and 04/19/24 were not completed within the regulatory time frame. m. Resident #83 was admitted to the facility on [DATE]. Review of Resident #83's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 03/06/24 that was marked as completed on 04/03/24. -A quarterly MDS assessment with an ARD of 03/15/24 that was marked as completed on 05/09/24. -A quarterly MDS assessment with an ARD of 06/14/24 that was marked as completed on 07/14/24. -A quarterly MDS assessment with an ARD of 07/29/24 that was marked as completed on 08/23/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #83's quarterly MDS assessments with ARDs of 03/06/24, 03/15/24, 06/14/24 and 07/29/24 were not completed within the regulatory time frame. n. Resident #85 was admitted to the facility on [DATE]. Review of Resident #85's electronic medical record revealed the following: -A quarterly MDS assessment with an ARD of 05/04/24 that was marked as completed on 07/03/24. -A quarterly MDS assessment with an ARD of 07/19/24 that was marked as completed on 08/21/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #85's quarterly MDS assessments with ARDs of 05/04/24 and 07/19/24 were not completed within the regulatory time frame. During a joint interview on 12/04/24 at 12:43 PM with MDS Nurse #2 and MDS Nurse #3 present, MDS Nurse #1 revealed both MDS Nurse #2 and MDS Nurse #3 just started at the facility in October 2024 and November 2024 respectively. MDS Nurse #1 explained that she floated between several facilities and had been working at this facility once a week to assist with completing MDS assessments. In addition, she stated MDS Nurses from other facilities had assisted when able to try and help get the MDS assessments caught up. MDS Nurse #1 stated MDS assessments fell behind primarily due to turnover in the MDS position as well as the MDS Nurses having to pick up the sections of the MDS assessment that were typically completed by other members of the Interdisciplinary Team due to turnover in those positions. MDS Nurse #1 explained they had to complete all the sections of the MDS assessment which took a lot of time. She stated they would get caught up for a month or two, then the facility would get a lot of new admissions and MDS assessments would fall behind again. She stated all the MDS Nurses were working together and slowly getting MDS assessments caught back up. During an interview on 12/04/24 at 1:06 PM, the Administrator stated MDS assessments were behind when he started his position in June 2024 and felt the breakdown was the result of a lot turnover in MDS staff. He explained since June 2024, they had a full-time MDS Nurse and a part-time MDS Nurse that both quit which put them further behind with getting MDS assessments completed. The Administrator stated with the MDS team he now had in place, he felt they would be able to get the MDS assessments caught up and stay caught up so that MDS assessments were completed within the regulatory timeframe.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0712 (Tag F0712)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and Medical Director (MD) and staff interviews, the facility failed to ensure physician visits were perf...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and Medical Director (MD) and staff interviews, the facility failed to ensure physician visits were performed every 30 days for the first 90 days of admission for 4 of 4 sampled residents reviewed for physician visits (Residents #21, #31, #41, and #55). Findings included: a. Resident #21 was admitted to the facility on [DATE] with multiple diagnoses that included chronic obstructive pulmonary disease (trouble breathing), heart failure, and respiratory failure. The quarterly Minimum Data Set (MDS) dated [DATE] indicated Resident #21 had moderate impairment in cognition. Review of Resident 21's Electronic Medical Record (EMR) revealed he was seen by the Medical Doctor (MD) on 06/14/24 and 08/26/24 during the first ninety (90) days of his admission to the facility. b. Resident #31 was admitted to the facility on [DATE] with multiple diagnoses that included diabetes, chronic respiratory failure with hypoxia (low levels of oxygen in the body tissues), heart failure, and chronic kidney disease. The quarterly Minimum Data Set (MDS) dated [DATE] indicated Resident #31 had intact cognition. Review of Resident #31's Electronic Medical Record (EMR) revealed he was seen by the Medical Doctor (MD) on 06/14/24 and 09/11/24 during the first ninety (90) days of his admission to the facility. c. Resident #41 was admitted to the facility on [DATE] with multiple diagnoses that included chronic obstructive pulmonary disease (trouble breathing), heart disease, diabetes, hypertension, and dementia. The quarterly Minimum Data Set (MDS) dated [DATE] indicated Resident #41 had moderate impairment in cognition. Review of Resident #41s Electronic Medical Record (EMR) revealed she was seen by the Medical Doctor (MD) on 08/17/24 during the first ninety (90) days of her admission to the facility. Following the MD visit on 08/17/24, Resident #41 was not seen again by the MD until 11/16/24. d. Resident #55 was admitted to the facility on [DATE] with diagnoses that included hemiplegia (complete paralysis on one side of the body) and hemiparesis (partial weakness on one side of the body) following cerebral infarction (stroke), diabetes and depression. The quarterly Minimum Data Set (MDS) dated [DATE] indicated Resident #55 had intact cognition. Review of Resident #55's Electronic Medical Record (EMR) revealed he was seen by the Medical Doctor (MD) on 01/19/24 and 04/17/24 during the first ninety (90) days of his admission to the facility. During an interview on 12/05/24 at 11:15 AM, the Director of Nursing (DON) revealed Medical Records and the Social Worker were keeping track of regulatory visits for the MD but due to the turnover in both those positions, she had been filling in with this process. The DON explained she provided the MD with a weekly report of all admission and discharges as well as a physician audit report for him to review to determine which residents needed to be seen. The DON stated it was not a foolproof system because if older visits were still showing up on the report as not completed, the newer admissions would not appear until the older visits were marked complete and regulatory visits would be overlooked. During a telephone interview on 12/06/24 at 11:29 AM, the MD stated the only progress notes of his visits to the facility were the ones documented in the resident's EMR. He stated that when he arrived at the facility, he was provided a list of all admissions that he reviewed to determine who was recently admitted and then saw those residents. The MD confirmed he was aware of the regulation regarding the frequency of visits and was not aware Residents #21, #31, #41, and #55 had not been seen as required following their admission to the facility. He explained the facility used to have a Medical Records staff member who kept track of when residents needed to be seen in order to remind him and it had helped him ensure regulatory visits were completed. The MD stated he tried keeping up with the regulatory visits due and if his progress notes were not documented in the resident's EMR, then there were none and the resident had not been seen.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected most or all residents

Based on observations of the meal service tray line, record review, and dietary staff, Registered Dietician (RD), and the Regional Director of Operations (RDO) interviews, the facility failed to provi...

Read full inspector narrative →
Based on observations of the meal service tray line, record review, and dietary staff, Registered Dietician (RD), and the Regional Director of Operations (RDO) interviews, the facility failed to provide all food items as specified by the approved menu and failed ensure residents received the correct portion sizes based on the approved menu. These practices had the potential to affect 77 residents receiving a regular diet, 18 residents receiving a mechanical soft diet (consisting of foods that are easy to swallow), and 8 residents receiving a puree diet (consisting of foods with a pudding-like texture). Findings included: 1. An observation of the lunch meal tray line on 12/02/24 at 12:32 PM revealed the shepherd's pie being served to residents receiving a regular or mechanical soft diet consisted of a layer of ground beef, a layer of mashed potatoes, and a layer of melted cheese. No additional serving of vegetables was provided. A review of the recipe with the Regional Director of Operations (RDO) and Dietary Manager on 12/02/24 at 12:33 PM revealed the recipe for 100 servings (resident census was 106 on 12/02/24) of shepherd's pie is as follows: (a). 18 pounds of 80/20 ground beef (b). one and one fourth quarts of chopped onions (c). one tablespoon of garlic powder (d). one tablespoon of black pepper (e). two and 3 fourths quarts of mashed potato flakes (f). two cups of margarine solids (g). two and a half gallons of frozen mixed vegetables In an interview with [NAME] #1 on 12/02/24 at 12:38 PM he confirmed he did not add mixed vegetables or onions to the shepherd's pie being served because they were unavailable. He stated the former RDO taught him how to make the shepherd's pie and it did not include mixed vegetables or onions. [NAME] #1 stated he did not inform the Dietary Manager he did not have mixed vegetables or onions for the recipe, and he followed guidance from the former RDO when preparing the shepherd's pie. A joint interview with the Dietary Manager and RDO on 12/02/24 at 12:41 PM reveled the shepherd's pie should have contained all the items called for in the recipe for all diet types or the Dietary Manager should have been notified so he could have obtained approval for appropriate substitutions. A telephone interview with the Registered Dietician (RD) on 12/04/24 at 4:26 PM revealed a contract company handled all aspects of food preparation, and she had nothing to do with day-to-day kitchen operations. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected dietary staff to follow approved recipes or notify their supervisor if the ingredients were unavailable, so an appropriate substitution could be provided. 2. Review of the regular diet menu spreadsheet for breakfast on 12/03/24 is as follows: (a). two slices of French toast (b). one sausage patty (c). six ounces of oatmeal Review of the puree diet menu spreadsheet for breakfast on 12/03/24 is as follows: (a). #10 scoop (equaling 3.2 ounces) of puree French toast (b). #16 scoop (equaling 2 ounces) of puree sausage (c). #6 scoop (equaling 5.3 ounces) of puree oatmeal An observation of the steam table on 12/03/24 at 7:05 AM revealed grits, scrambled eggs, bacon, ground sausage, pureed eggs, and French toast had been prepared. Grits were served with a black spoodle (equaling 8 ounces), scrambled eggs were served with a green scoop (equaling 2.5 ounces), and bacon, sausage, and French toast were served with tongs. A continuous observation of the breakfast meal tray line from 7:10 AM through 7:37 am revealed [NAME] #2 plated regular meal trays with one piece of French toast, one sausage patty or one piece of bacon (as an alternate), scrambled eggs, and grits. [NAME] #2 plated pureed meal trays with two scoops of pureed eggs and one scoop of grits. An interview with [NAME] #2 on 12/03/24 at 9:52 AM revealed he substituted grits for oatmeal and served one piece of bacon because he added scrambled eggs, and the eggs served as the primary protein. He stated he had approval to substitute grits for oatmeal and decided to serve eggs and bacon for residents receiving regular diets without seeking approval from the Dietary Manager. [NAME] #2 did not provide a reason why he did not seek approval for menu changes. An interview with the Regional Director of Operations (RDO) on 12/03/24 at 10:40 AM revealed 2 slices of French toast, one sausage patty, and six ounces of oatmeal should have been served for residents on a regular diet, unless grits were approved as a substitute for oatmeal. She stated residents receiving a puree diet should have received pureed French toast, pureed sausage, and pureed oatmeal unless appropriate substitutions were approved. The RDO stated she was not sure why the approved menu was not followed. An email from the Dietary Manager to the Registered Dietician (RD) dated 12/03/24 at 11:51 AM revealed the RD approved the substitution of grits for oatmeal and pureed eggs doubled with cheese could substitute for pureed French toast. In a follow-up interview with [NAME] #2 on 12/04/24 at 12:28 PM he was unable to explain why only piece of French toast was served for the breakfast meal on 12/03/24 or why there was no pureed French toast or sausage. [NAME] #2 confirmed there was no cheese in the pureed eggs served in the breakfast meal on 12/03/24. An interview with the Dietary Manager on 12/04/24 at 12:38 PM revealed he was not sure why only one slice of French toast was served for the breakfast meal on 12/03/24 or why there was no pureed French toast or pureed sausage. He stated substituting grits for oatmeal had been approved as a substitute by the Registered Dietician (RD), but otherwise the menu should have been followed. A telephone interview with the Registered Dietician (RD) on 12/04/24 at 4:26 PM revealed a contract company handled all aspects of food preparation, and she had nothing to do with day-to-day kitchen operations. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected menus to be followed, correct portion sizes to be served, and any substitutions made should be approved by the Registered Dietician (RD).
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations and staff interviews the facility failed to maintain a clean floor in 1 of 1 walk-in cooler, 1 of 1 walk-in freezer, 1 of 1 dry storage rooms, and 1 of 1 kitchen; label and date ...

Read full inspector narrative →
Based on observations and staff interviews the facility failed to maintain a clean floor in 1 of 1 walk-in cooler, 1 of 1 walk-in freezer, 1 of 1 dry storage rooms, and 1 of 1 kitchen; label and date open food items and discard expired food in 1 of 1 walk-in cooler and 2 of 2 reach-in coolers; cover and date open food items in 1 of 1 walk-in freezer and 1 of 1 reach-in cooler; date milkshakes to identify their use-by date in 1 of 1 reach-in cooler; maintain clean shelves on 5 prep tables in 1 of 1 kitchen; discard expired bread in 1 of 1 kitchen; and maintain clean refrigerators and freezers in 2 of 2 nourishment rooms (200 hall and 300 hall). This failure had the potential to affect food served to residents. Findings included: 1. An initial observation of the walk-in cooler, walk-in freezer, walk-in storage, and kitchen floor on 12/02/24 at 9:42 AM revealed multiple dried yellow and brown stains on the floor of the walk-in cooler, multiple dried black stains on the walk-in freezer floor, scattered dried brown stains on the floor of the dry storage room and surveyor's shoes stuck to the floor, and multiple dried black stains scattered across the kitchen floor. An interview with the Dietary Manager on 12/02/24 at 9:52 AM revealed kitchen floors were usually cleaned once a week, but 2 dietary staff members were out sick and that contributed to the floors not being clean. An additional observation of the walk-in cooler, walk-in freezer, and kitchen floor on 12/04/24 at 12:32 PM revealed multiple dried yellow and brown stains on the floor of the walk-in cooler, multiple dried black stains on the walk-in freezer floor, scattered dried brown stains on the floor of the dry storage room, and multiple dried black stains scattered across the kitchen floor. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected all floors in the kitchen to be clean and free of stains. 2. An initial observation of the walk-in cooler on 12/02/24 at 9:48 AM revealed a three quarters full box of pasteurized eggs with an expiration date of 08/17/24. An interview with the Dietary Manager on 12/02/24 at 9:52 AM revealed the pasteurized eggs were not used and he should have removed them from the cooler before they expired. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected food to be used or discarded on or before the expiration date. 3. An initial observation of the walk-in freezer on 12/02/24 at 9:53 AM revealed the following: (a). a box of frozen biscuits sitting on a shelf that was open to air with an opened date of 10/31/24 (b). an undated 20-pound box of beef patties sitting on a shelf that was open to air (c). an opened and undated bag of diced ham sitting on a shelf An interview with the Dietary Manager on 12/02/24 at 9:53 AM revealed all items should be labeled, dated, and covered by the staff member placing the items in the freezer. He stated having 2 staff members out sick contributed to not having items labeled, dated, and covered. An additional observation of the walk-in freezer on 12/04/24 at 12:32 PM revealed a box of frozen biscuits sitting on a shelf that was open to air with an opened date of 10/31/24. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected all food items to be labeled, dated, and covered appropriately. 4. An initial observation of the double door reach-in cooler on 12/02/24 at 9:54 AM revealed the following: (a). both doors of the cooler had dried and smeared white/brown stains to the doors and vent of the cooler (b). an unlabeled and undated bag of turkey sitting on a shelf (c). a box of 39 fully thawed 4-ounce manufactured milkshakes with no label to indicate the date they were removed from the freezer or the expiration date (d). 4 fully thawed 4-ounce manufactured milkshakes with no label to indicate the date they were removed from the freezer or the expiration date sitting on a shelf (e). an opened and undated 46-ounce box of thickened orange juice sitting on a shelf An interview with the Dietary Manager on 12/03/24 at 8:01 AM revealed the reach-in cooler should be clean and all items should be labeled and dated, and it was all dietary staff members' responsibility to check for labels and dates on food and beverage items. He stated thawed manufactured milkshakes should have a date indicating when they were removed from the freezer and should be discarded after 14 days. The Dietary Manager stated having 2 staff members out sick contributed to the cooler not being clean and beverage items not being dated. An additional observation of the double door reach-in cooler on 12:32 PM revealed both doors of the cooler had dried and smeared white/brown stains to the doors and vent of the cooler, and an opened and undated 46-ounce box of thickened orange was sitting on a shelf. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected all coolers to be clean, all opened food to be labeled and dated, and milkshakes to be dated when they were removed from the freezer and labeled with their expiration date. 5. An initial observation of the bottom shelves of 5 food preparation tables on 12/02/24 at 9:58 AM revealed the tables had scattered food crumbs and dried brown stains. An interview with the Dietary Manager on 12/03/24 at 8:01 AM revealed the prep tables should be clean and free of debris and he stated having 2 staff members out sick contributed to the tables not being cleaned. An additional observation of the bottom shelves of 5 food preparation tables on 12/04/24 at 12:32 PM revealed the tables had scattered food crumbs and dried brown stains. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected food preparation tables to be clean and free of debris. 6. An initial observation of the single door reach-in cooler on 12/02/24 at 10:00 AM revealed the following: (a). the outer door of the cooler had multiple dried and smeared white stains (b). an opened and undated pack of sliced ham sitting on the shelf (c). an opened and undated 5-pound bag of cheddar cheese sitting on the shelf (d). an opened and undated bag of shredded lettuce with brown spots sitting on the shelf (e). an undated 48-ounce pack of sliced ham open to air sitting on the shelf (f). an opened and undated 40-ounce bag of cheddar cheese sitting on the shelf An interview with the Dietary Manager on 12/03/24 at 8:01 AM revealed the cooler should be clean and all items should be labeled and dated when opened by the person placing the items in the cooler. He stated any food with signs of spoilage should be discarded and all food should be covered appropriately, and it was every staff member's responsibility to check for labeling and dating food. The Dietary Manager stated having 2 staff members out sick contributed to not having items labeled, dated, covered, and discarded when showing signs of spoilage. An additional observation of the single door reach-in cooler on 12/04/24 at 12:32 PM revealed the outer cooler door had multiple dried and smeared white stains. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected all coolers to be clean, all opened food to be labeled and dated, and any food with signs of spoilage to be discarded. 7. An observation of the bread rack in the kitchen on 12/02/24 at 10:04 AM revealed the following: (a). 5 loaves of bread with a best-by date of 09/27/24 (b). 6 loaves of bread with a best-by date of 11/23/24 (c). 7 loaves of bread with a best-by date of 11/16/24 (d). 8 loaves of bread with a best-by date of 09/27/24 An interview with the Dietary Manager on 12/04/24 at 8:01 AM revealed all bread should be used or discarded by the best-by date and people had not been checking dates on the bread. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected all food items to be used or discarded on or before the best-by date. 8. (a). An observation of the 200-hall nourishment room refrigerator on 12/02/24 at 3:02 PM revealed dried yellow stains to the bottom of the refrigerator and the lowest shelf on the refrigerator door. An interview with the Dietary Manager on 12/03/24 at 8:01 AM revealed it was the dietary department's responsibility to clean nourishment room refrigerators and freezers and having 2 staff members out sick contributed to the nourishment room refrigerators and freezers not being clean. An additional observation of the 200-hall nourishment room refrigerator on 12/03/24 at 8:38 AM and 12/05/24 at 7:42 AM revealed dried yellow stains to the bottom of the refrigerator and the lowest shelf on the refrigerator door. (b). An observation of the 300-hall nourishment room refrigerator on 12/04/24 at 12:46 PM revealed dried yellow stains to the bottom of the refrigerator and the lowest shelf on the refrigerator door. An observation of the 300-hall nourishment room freezer at the same date and time revealed dried red liquid to the bottom of the freezer. An additional observation of the 300-hall nourishment room refrigerator on 12/05/24 at 7:25 AM revealed dried yellow stains to the bottom of the refrigerator and the lowest shelf on the refrigerator door. An additional observation of the 300-hall freezer at the same date and time revealed dried red liquid to the bottom of the freezer. An interview with the Administrator on 12/05/24 at 5:19 PM revealed he expected nourishment room refrigerators and freezers to be clean and free of stains.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

MDS Data Transmission (Tag F0640)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete a discharge-return anticipated Minimum Data Set (MD...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete a discharge-return anticipated Minimum Data Set (MDS) assessment and entry tracking records within the regulated timeframes for 2 of 14 residents reviewed for resident assessments (Resident #47 and #83). Findings included: a. Resident #47 was admitted to the facility on [DATE]. Review of Resident #47's electronic medical record revealed the following: A discharge-return anticipated MDS assessment dated [DATE] that was marked as completed on 07/23/24. An entry tracking record dated 07/02/24 that was marked as completed on 07/23/24. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #47's discharge-return anticipated MDS assessment dated [DATE] and entry tracking record dated 07/02/24 were not completed within the regulatory time frame. b. Resident #83 was admitted to the facility on [DATE]. Review of Resident #83's electronic medical record revealed an entry-tracking record dated 11/06/23 that was marked as completed on 11/14/23. During a joint interview on 12/04/24 at 12:43 PM, MDS Nurse #1, MDS Nurse #2 and MDS Nurse #3 all verified Resident #83's entry tracking record dated 11/06/23 was not completed within the regulatory time frame. During a joint interview on 12/04/24 at 12:43 PM with MDS Nurse #2 and MDS Nurse #3 present, MDS Nurse #1 revealed both MDS Nurse #2 and MDS Nurse #3 just started at the facility in October 2024 and November 2024 respectively. MDS Nurse #1 explained that she floated between several facilities and had been working at this facility once a week to assist with completing MDS assessments. In addition, she stated MDS Nurses from other facilities had assisted when able to try and help get the MDS assessments caught up. MDS Nurse #1 stated MDS assessments fell behind primarily due to turnover in the MDS position as well as the MDS Nurses having to pick up the sections of the MDS assessment that were typically completed by other members of the Interdisciplinary Team due to turnover in those positions. MDS Nurse #1 explained they had to complete all the sections of the MDS assessment which took a lot of time. She stated they would get caught up for a month or two, then the facility would get a lot of new admissions and MDS assessments would fall behind again. She stated all the MDS Nurses were working together and slowly getting MDS assessments caught back up. During an interview on 12/04/24 at 1:06 PM, the Administrator stated MDS assessments were behind when he started his position in June 2024 and felt the breakdown was the result of a lot turnover in MDS staff. He explained since June 2024, they had a full-time MDS Nurse and a part-time MDS Nurse that both quit which put them further behind with getting MDS assessments completed. The Administrator stated with the MDS team he now had in place, he felt they would be able to get the MDS assessments caught up and stay caught up so that MDS assessments were completed within the regulatory timeframe.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Deficiency F0914 (Tag F0914)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews with the resident and staff the facility failed to install a privacy curtai...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews with the resident and staff the facility failed to install a privacy curtain and failed to ensure the privacy curtain extended around the bed for 2 of 9 rooms reviewed for environment (room [ROOM NUMBER]-A and #304-A). Findings included: a. An observation on 12/03/24 at 2:06 PM revealed room [ROOM NUMBER] was a semi-private room shared by two residents. There was no ceiling mounting track in place to have a privacy curtain installed that extended around bed 207-A located by the door. An observation and interview on 12/03/24 at 2:06 PM Nurse Aide (NA) #7 revealed she was the assigned NA for room [ROOM NUMBER]-A and did not notice there was no privacy curtain in place. During an observation and interview on 12/04/24 at 10:19 AM room [ROOM NUMBER]-A continued to have no privacy curtain in place and no ceiling mounting track for it to be installed. The resident residing in room [ROOM NUMBER]-A revealed he liked to crack the door open and wanted the privacy curtain placed to keep the hallway light from shining in his eyes. During an observation and interview on 12/04/24 at 10:19 AM the Maintenance Manager confirmed there was no mounting track in place for a privacy curtain to be installed in room [ROOM NUMBER]-A. The Maintenance Manager revealed he was not aware there was no mounting track in place, and he would need to install one for a privacy curtain to be placed. b. During an observation on 12/04/24 at 12:09 PM room [ROOM NUMBER] was a semi-private room being shared by two residents. The privacy curtain for bed 304-A located by the door did not fully extend. The curtain got stuck in the mounting track where it started to curve around the bed. The resident revealed it was shared with nursing staff and maintenance the privacy curtain got stuck and she was told it would be fixed and gave leeway about how long it had been, but she wanted the curtain to work. An observation and interview was conducted on 12/04/24 at 1:16 PM with the Maintenance Manager. The Maintenance Manager observed the privacy curtain in room [ROOM NUMBER]-A got stuck where the mounting track curved and did not extend all the way around the bed. The Maintenance Manager was not aware the privacy curtain did not fully extend and revealed the wheels that were attached into the mounting track were put in backwards causing it to get stuck. He revealed to fix it the privacy curtain it would need to be removed, and the wheels put back in the mounting track the correct way. During an interview on 12/06/24 at 4:05 PM the Administrator revealed he expected staff to report a missing privacy curtain and ensure the privacy curtain extended around the entire bed. The Administrator stated there were issues with staff communication and reporting environment issues that needed to be addressed.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0680 (Tag F0680)

Minor procedural issue · This affected most or all residents

Based on staff interviews, the facility failed to have a qualified professional to direct the facility's activity program. This practice had the potential to affect all 106 residents at the facility. ...

Read full inspector narrative →
Based on staff interviews, the facility failed to have a qualified professional to direct the facility's activity program. This practice had the potential to affect all 106 residents at the facility. The findings included: On 12/3/24 at 2:13 PM an interview was conducted with the Assistant Activity Director (AD). She stated that she started working at the facility on October 16th, 2024. She stated that there was an Activity Director (admission Coordinator) when she started who left the beginning of November 2024. The Assistant Activity Director stated she had no training other than when the AD was working at the facility. The Assistant Activity Director could not give any details of any training the AD gave her. The Assistant Activity Director indicated she had no college degree. The Assistant Activity Director did not realize that the AD she was referring to was actually an acting AD. On 12/3/24 at 2:25 PM an interview was conducted with the Activity Assistant. She stated that she started working at the facility on 11/28/24. She had not had any training since working at the facility. She had no college degree. She had not taken any state training courses. She did have some prior experience working with adults with disabilities. On 12/5/24 at 10:33 AM an interview was conducted with the Administrator. The Administrator stated that from 8/7/24 till 8/20/24 the facility had an AD and an Activity Assistant. The AD left on 8/20/24 and the Activity Assistant left on 9/25/24. From 9/25/24 till 10/16/24 the department did not have an AD or an Activity Assistant. Since the facility no longer had these positions filled the admission Coordinator took over as the acting AD and the evening receptionist took over the role as the Activity Assistant. The acting AD conducted activities during the weekday hours Monday through Friday and the evening/weekend receptionist did activities in the evenings and weekends. The plan was for the admission Coordinator to remain the acting AD until an AD was hired, however the admission Coordinator left his position the beginning of November. Prior to leaving his position the admission Coordinator helped the newly hired Assistant Activity Director by explaining to her the activities that he had been doing with the residents. He continued to train and explain how activities were conducted until he left his position in November. The Administrator stated that neither the admission Coordinator or evening receptionist had any formal training in regard to activities. The Administrator stated he was now conducting 2nd interviews for the AD position. The Administrator felt he may have an AD hired by this coming week. The Administrator was aware of the regulation and the need to have a qualified AD. The Administrator knew the facility was out of compliance due to not having an AD. The Administrator stated he had been actively trying to find a candidate for the position.
Jun 2024 3 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff, Law Enforcement Corporal, and Medical Doctor (MD) interviews, the facility failed to protect a...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff, Law Enforcement Corporal, and Medical Doctor (MD) interviews, the facility failed to protect a [AGE] year old female resident with severe cognitive impairment (Resident #2) from sexual abuse by a [AGE] year old male resident with moderate impairment in cognition (Resident #1) for 1 of 4 residents reviewed for abuse. Resident #1 was observed with his shorts/boxers pulled down lying in bed next to and behind Resident #2, whose gown was pulled up exposing her breasts and her brief pulled down between her legs, with the perceived intention of engaging in sexual activity. Based upon the reasonable person concept, a person in Resident #2's position would have expected to be protected from abuse in their home environment and non-consensual sexual activity would have caused psychosocial harm and trauma such as feelings of fear, anxiety and humiliation. Findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses that included Parkinsonism, Post Traumatic Stress Disorder (PTSD), and episodic panic disorder. The admission Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #1 with moderate impairment in cognition. He required substantial/maximal assistance with self-care tasks and transfers and was totally dependent with ambulation using a wheelchair. The discharge MDS assessment dated [DATE] assessed Resident #1 as requiring supervision or touching assistance with wheeling 50 to 150 feet using a wheelchair and substantial/maximal assistance with chair/bed-to-chair transfer. Resident #1 was no longer at the facility and unable to be interviewed. During a telephone interview on 06/18/24 at 9:32 AM, the Law Enforcement Corporal revealed Resident #1 was arrested on 06/12/24 due to an outstanding warrant in another county. Resident #2 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease, dementia, and generalized anxiety disorder. The quarterly MDS assessment dated [DATE] assessed Resident #2 with severe impairment in cognition. She was usually able to make self-understood and sometimes understood others. She required substantial to moderate assistance with bed mobility such as rolling left to right and totally dependent with transfers and ambulation. Review of a Hospice Care Agreement revealed hospice services was elected for Resident #2 with an effective date of 06/06/24. Review of a nurse progress note dated 06/12/24 at 6:37 AM written by the Director of Nursing (DON) read in part, at approximately 1:00 AM, while walking down the hallway, nurse heard speaking in Resident #2's room and thought it was the Nurse Aide (NA) in the room. She turned and looked in the hallway and noticed the NA was sitting, so she turned on the light, went in Resident #2's room and saw Resident #1 in bed behind her. Resident #2 was lying on her right side with her arms in front of her, her night gown was pulled up exposing her breasts and her diaper was pulled down. Resident #1 was lying behind Resident #2 with his pants down. Nurse told him to get up and get out of here. Resident #1 startled, got up and left the room after pulling up his pants. Resident #2 passed away at the facility on 06/15/24. During an interview on 06/17/24 at 1:34 PM, the DON stated on the morning of 06/12/24, her phone had been acting up and she had missed 18 calls from the facility. When she spoke to Nurse #1 and the Assistant Director of Nursing (ADON) by phone, she was informed that Nurse #1 had found Resident #1 in bed with Resident #2. The DON stated both the Administrator and ADON were already at the facility when she arrived at 5:30 AM. The DON explained since there was so much going on, she assisted Nurse #1 with completing paperwork and documenting a progress note in Resident #2's medical record of the details related to the incident. The DON stated she did not speak with Resident #1 about what happened before he was taken into police custody. During a telephone interview on 06/17/24 at 9:20 PM, Nurse #1 confirmed she was Resident #2's assigned nurse during the hours of 7:00 PM to 7:00 AM on 06/11/24 to 06/12/24. Nurse #1 explained Resident #2 had been declining, not eating or drinking much for a few days, and earlier that evening Resident #1 had been walking throughout the facility and in the courtyard breezeway per his norm. She recalled around 12:45 AM the morning of 06/12/24, she was walking down the hallway toward the front lobby to get a census off the printer and when she walked by Resident #2's room, she heard a squeaking sound coming from the room. The door was half way shut and at first, Nurse #1 thought Nurse Aide (NA) #1 was in Resident #2's room providing care because Resident #2 would not be able to move around on her own for the bed to make that kind of noise but when she looked back down the hallway, NA #1 was sitting down. Nurse #1 stated when she opened the door of the room to check on Resident #2, she observed Resident #2 lying in bed on her right side facing the door and Resident #1 was lying on his right side directly behind Resident #2 also facing the door, which she described as spooning (where two people lie on their sides facing the same direction with one person's back against the other's chest). She explained since Resident #2 was unable to move on her own, Resident #1 would have had to have moved Resident #2 onto her side for them to be in that position because the last time she had checked in on Resident #2 around 9:00 PM, she was lying flat on her back. Nurse #1 recalled Resident #2's gown was pulled up exposing her breasts, her brief was pulled down between her legs and Resident #1's shorts/boxers were also pulled down. She immediately told Resident #1 to get up out of the bed and leave the room which startled him. Nurse #1 stated when Resident #1 stood up, she was so upset she did not notice if he was aroused or not but she did remember noticing that he didn't have a dressing on his coccyx wound as he walked toward the wheelchair, started pushing it out of the room and she had to tell him to pull his shorts/boxers back up. When Resident #1 left Resident #2's room, she called for NA #1 and told her to go inform Resident #1's nurse that he needed to be placed on one-to-one supervision. Nurse #1 then assessed Resident #2 who had her eyes open but was non-verbal, covered her up and then went to talk the nurse on B Hall where Resident #2 resided. Nurse #1 explained in her entire nursing career, she had never witnessed an incident like this and wanted to talk to the nurse on B Hall see what she needed to do because she was so upset. When she got to the B Hall nurses' station, NA #1 was still there, she spoke with the nurse and at 12:55 AM they called the Interim Administrator, DON, ADON, and Emergency Medical Services (EMS). Nurse #1 stated she and NA #1 then went back to Resident #2's room and cleaned her up because she had a bowel movement. Nurse #1 restated Resident #2's brief was pulled down between her legs and as they provided her care, she did not notice any bleeding or bodily fluids but her anus was open and there was stool in the rectum as if she hadn't pushed it all out. Nurse #1 stated she never asked Resident #1 what he was doing in Resident #2's room and she was not sure if sexual activity had actually occurred prior to her entering Resident #2's room but felt the intent was there based on what she observed when she turned on the light and startled Resident #1. During an interview on 06/17/24 at 3:11 PM, NA #1 could not recall the time but stated it was early in the morning on 06/12/24 when she had just come back inside from the courtyard after a taking a quick break, Nurse #1 was sitting at the nurses' station and Nurse #1 asked her to go get something from the kitchen but then told her never mind, she (Nurse #1) would go. As they both started walking up the hallway toward the front of the building, NA #1 stated she stopped to sit down in the hall like she always did to keep an eye on her resident rooms while Nurse #1 continued up the hallway. She recalled it was not very long after that when she heard Nurse #1 calling her name from the doorway of Resident #2's room. When she got to Resident #2's room, Nurse #1 was extremely upset and crying stating she had found Resident #1 with his boxers pulled down lying in bed with Resident #2 whose brief had been torn and pulled down. She stated Resident #1 had already left the room by the time she had arrived and Nurse #1 instructed her to go tell Resident #1's nurse that he needed to be placed on one-to-one supervision and when she got to the nurses' station on B Hall to inform the nurse, Resident #1 was already back on the hall. While she was at the nurses' station talking to the nurse, she recalled looking at her watch and it was 12:56 AM. NA #1 stated she had seen Resident #1 walking about the facility and in the courtyard breezeway throughout the night but never noticed him going into Resident #2's room or other residents rooms. NA #1 could not recall the time when she last checked in on Resident #2 but stated it could not have been more than 30 minutes or so before Nurse #1 found Resident #1 in Resident #2's room. Telephone attempts made on 06/17/24 at 1:08 PM and 06/18/24 at 1:50 PM for an interview with NA #2 who was assigned to provide Resident #1's care on 06/11/24 to 06/12/24 were unsuccessful. During a telephone interview on 06/17/24 at 12:43 PM, Nurse #2 revealed she was Resident #1's assigned nurse during the hours of 7:00 PM to 7:00 AM on 06/11/24 to 06/12/24. Nurse #2 stated it was her first time providing care to Resident #1 and was told in nurse report that he would pull out his Peripherally Inserted Central Catheter (abbreviated as PICC and refers to a long, flexible tube inserted into a vein in the arm that can be used to deliver fluids and/or intravenous (IV) medication), get out of bed and walk up the hallway with his IV pole. The NAs also told her that he frequently roamed the building and out into the courtyard smoking area. Nurse #3 recalled while she was doing her medication pass, Resident #1 was following her down the hall, asked for his medications and she had him go back to his room to receive his IV medication. She told him to stay in bed until the IV medication was completed which would take approximately 30 minutes. Around 11:30 PM, she noticed Resident #1 walking up the hallway with his IV pole, he then left it in the hallway and started wandering around the hall. Nurse #2 stated during the 3:00 PM to 11:00 PM shift, Resident #1's assigned NA (could not recall her name) would report she saw him out in the courtyard in the smoking area or on the other side of the facility but no one mentioned anything about him wandering in and out of other residents rooms. Nurse #2 stated at one point during the night, Resident #1 pulled out his PICC and when she went to check on him, he was lying in his room. She recalled glancing at her phone and thought it might have been around 12:50 AM or so when the nurse from the other side of the building came and told her that Resident #1 had been in Resident #2's room and sexually assaulted Resident #2. Nurse #2 stated she did not ask Resident #1 about what had been reported to her; however, he was placed on one-to-one monitoring until he was taken out of the facility by law enforcement. During an interview on 06/17/24 at 1:48 PM, the ADON recalled she received a call from Nurse #1 early in the morning of 06/12/24 informing her that she found Resident #1 exposed from the waist down lying in bed next to Resident #2 whose breasts were exposed and her brief pulled down. Nurse #1 also reported she told Resident #1 to leave the room, watched him walk out and down the hallway, she then assessed Resident #2 and Resident #1 was placed on one-to-one supervision. The ADON stated when she arrived at the facility around 2:00 AM the Administrator was already there and had contacted law enforcement. The ADON stated when she went into Resident #2's room, she was resting in bed with her eyes closed, displayed no signs of distress or pain and staff had already provided her care and placed her in a clean brief that was still dry. When she assessed Resident #2's skin, she observed a small area of redness about the size of a half dollar on her left buttock but did not observe any anal tears, bleeding or bodily fluids in Resident #2's anus (opening where stool exits the body). She also stated there was no bodily fluids on the sheets but there was a small spot of dried blood at the bottom of the bed where Resident #2's right foot was. The ADON explained Resident #2 was receiving hospice care and transitioning (stage of the dying process) and would not have realized what was going on because when they repositioned her onto the left side during her assessment, it didn't phase Resident #2. The ADON stated EMS and police officers arrived at the facility around 2:24 AM, Resident #2 was transported to the hospital by EMS and the police officers remained at the facility to talk with Resident #1. She stated she left a voicemail for Resident #2's family and then called Hospice so they could send a nurse to be with Resident #2 at the hospital since she wasn't able to get a hold of her family. The ADON recalled when she spoke to Resident #2's family later that morning, they were upset when they were informed what had happened and she provided them with the numbers to contact the police officers for more information. The ADON stated she never did talk to Resident #1 about the incident because her main focus upon arriving at the facility was to make sure Resident #2 was okay. The ADON stated after interviewing Resident #1, police officers left the facility and not even an hour later, returned to arrest Resident #1 due to an outstanding warrant. An Emergency Department (ED) Forensic consult note for Resident #2 dated 06/12/24 at 3:07 AM read in part, anogenital (referring to the anus, perianal skin and adjacent external genitalia in women) region assessed with assistance of ED nurse. No vaginal or rectal bleeding. Laceration observed 4-5 o'clock (refers to the position of the laceration in the lining of the anus) anus. An ED report for Resident #2 dated 06/12/24 at 3:18 AM read in part, [AGE] year old presenting to the ED secondary to an alleged sexual assault at her nursing facility. The alleged perpetrator was found with his underwear down, naked in bed with the patient. Sexual Assault Nurse Examiner (SANE) evaluated the patient and noted a small skin tear in the rectal area. She needs to receive permission from the patient's Power of Attorney (POA) before moving forward with any sort of assault kit. At time of sign out, patient is pending ongoing SANE evaluation. An ED Forensic Consult Note for Resident #2 dated 06/12/24 at 3:00 PM read in part, family arrived to patient's room at 11:00 AM. POA provided consent for forensic exam, photos, Sexual Assault Kit ([NAME]) evidence collection and Sexually Transmitted Infection (STI) testing. Patient tolerated exam well. Report made with the County Sheriff's office and update given to Medical Doctor. An ED physician report for Resident #2 dated 06/12/24 at 2:12 PM read in part, Resident #2 was seen by the SANE. The family did opt for a forensic exam which has been completed. They did not want any antibiotic administration but did agree with blood testing. The patient is now ready to be discharged back to the skilled nursing facility. During a telephone interview on 06/18/24 at 9:32 AM, the Law Enforcement Corporal revealed in addition to the responding police officers, she also interviewed Resident #1 about the incident involving Resident #2 on 06/12/24 and his statements were inconsistent. The Law Enforcement Corporal stated she knew Resident #1 did not reside on the same hall as Resident #2 and when she asked him why he was on Resident #2's hall, he stated he was going to the kitchen to get a snack and as he was going by Resident #2's room, he at first he stated he heard Resident #2 yell help but then changed and said he heard her yell. Resident #1 told her that he went into Resident #2's room to help her but couldn't understand her and as he was going back out of the room to get a nurse, the nurse walked in and started yelling at him. When she asked him about the nurse reporting he was in bed with Resident #2 without his shorts/boxers on and spooning her, he denied that happening and stated the nurse was trying to get him out of the facility because she did not like him. She asked Resident #1 point blank if he touched Resident #2's vagina, breasts or penetrated her and he denied it all stating he did not touch or penetrate Resident #2. The Law Enforcement Corporal pulled up the responding police officers reports which noted Resident #1 told one of the police officers at the scene that he heard Resident #2 holler for help and as soon as he entered her room a nurse came in behind him. However, Resident #1 told the other police officer at the scene that he had gone to the kitchen to get a fudge round but then decided he didn't want a snack, there was an extra wheelchair in the kitchen so he got the wheelchair and rolled down the hall and was about 10 feet from Resident #2's room when she yelled for help. Resident #1 stated when he went into Resident #2's room, he was in between the doorway and her bed, she wasn't talking very well and he couldn't understand her. Resident #1 was asked how he knew Resident #2 needed help and Resident #1 gave conflicting responses. He first stated you could just tell because she was lying on her back with her feet hanging off the side of the bed toward the door, then he said she was lying with her legs off the side of the bed toward the window and then said she was lying at the bottom of the bed and he pulled her up. Resident #1 also told the responding police officer he never touched her or tried to get her up. The Law Enforcement Corporal stated during all of the interviews, Resident #1 never would admit to being in the bed with Resident #2 or doing anything to her. She stated she never observed Resident #2's bed sheets that the responding police officers collected while on scene but they did note in their report there was blood that was brownish in color on the bed sheets; however, she stated it was possible that it was stool because Nurse #1 had indicated in her interview that Resident #2 had a bowel movement. The Law Enforcement Corporal stated Resident #2 did have a forensic examination at the hospital and the nurse examiner stated that Resident #2 had a rectal tear but the nurse examiner could not say for certain if the rectal tear was caused by penetration or a rough wipe as she was being cleaned due to her fragile skin. During a telephone interview on 06/17/24 at 5:07 PM, the facility's Medical Doctor (MD) revealed he was informed of the incident that occurred between Resident #1 and Resident #2 on 06/12/24. He stated Resident #2 was receiving hospice services due to failure to thrive. When asked about the rectal tear as noted in the ED records, the MD stated the only thing he could think of that could cause a rectal tear other than penetration, would be a very hard stool that someone was straining to pass due to constipation. The MD stated he did not think wiping someone hard/rough would cause a rectal tear. During an interview on 06/17/24 at 2:40 PM, the Administrator revealed he had only been employed approximately a week and a half when he received a call from the Interim Administrator on 06/12/24 at 1:30 AM informing him of the incident involving Resident #1 and Resident #2. He arrived at the facility around 2:00 AM, immediately notified law enforcement and police officers arrived at the facility to start their investigation. The Administrator recalled being told that Nurse #1 heard a sound coming from Resident #2's room and when she entered the room both Resident #1 and Resident #2 were lying on the bed, he had his shorts/boxers pulled down, her brief was off and Nurse #1 told Resident #1 to leave the room. The Administrator stated he did not talk with Resident #1 about what had happened, he just went down to Resident #1's room to ensure he was on one-to-one supervision, checked on Resident #2 to ensure she was ok and comfortable and then started an investigation which included completing and submitting the initial report to the Department of Health Service Regulation. The Administrator was notified of Immediate Jeopardy on 06/18/24 at 11:12 AM. The facility provided the following corrective action plan with a completion date of 6/13/24. Address how corrective action will be accomplished for those residents found to have been affected by the deficient practice: The facility failed to protect a resident's right to be free from alleged sexual abuse on 6/12/24 at approximately 1:00 am when Resident #1 was observed by Licensed Nurse (LN) #1 lying in bed with Resident #2. Resident #1's shorts were observed down around his knees and Resident #2's gown was raised exposing her breasts and her brief was open. Resident #1 was immediately removed from Resident #2's room and returned to his room where he was placed on 1:1 staff supervision to ensure all residents safety. Timely notifications then made to Administrator who ensured appropriate reporting requirements were made to the North Carolina Department of Health and Human Services (NC DHHS) agency, local police department and Adult Protective Services (APS). At approximately 1:00 am, Resident #2 was assessed by LN #1 for signs of injury and no concerns were noted. Stool was noted in brief and around anus and Nurse Aide (NA) #1 then assisted LN #1 with incontinence care. There was no bruising, bleeding or unusual bodily fluids noted. The Assistant Director of Nursing (ADON) completed a Psychosocial Assessment and no signs of mental anguish were identified. Emergency Medical Services (EMS) was called at 2:10 am and Resident #1 was resting quietly in bed with eyes closed at 2:24 am upon arrival and transport to the hospital for further examination. Director of Nursing (DON) and ADON report the sheets were taken by the police for further investigation. Rape kit test was performed at the emergency room (ER) after consent of family and has not yet resulted. At 2:24 am, police arrived to interview staff and Resident #1 and prior to departing the facility at 4:50 am, the officers informed the Administrator and ADON that Resident #1 denied the allegation of sexual abuse and provided four various versions of the incident and could not issue a warrant as a result. The officers instructed the Administrator and ADON to refrain from interviewing Resident #1 and to notify staff to avoid asking questions to Resident #1 pertaining to the allegation and to document word-for-word anything that Resident #1 may verbalize. Staff continued with 1:1 supervision and at 5:55 am, officers returned to the facility and transported Resident #1 to [NAME] County jail with a previous, unrelated warrant for arrest. Resident #1 did not communicate while on 1:1 supervision. Address how the facility will identify other residents having the potential to be affected by the same deficient practice: On 6/12/24, the Quality Assurance Process Improvement (QAPI) Committee (Administrator, Director of Nursing (DON), Regional Director of Clinical Services (RDCS), Social Worker (SW), [NAME] President of Operations (VPO), [NAME] President of Clinical and Quality (VPCQ) and Medical Director (MD) held an Ad Hoc meeting to discuss root cause analysis of the facility's failure to protect a resident right to be free from sexual abuse. Root cause analysis determined that LN #2 failed to respond to and recognize that the wandering behaviors of Resident #1 was a potential indication of a high-risk behavior for abuse towards others. Determination was made based on LN#2 failure to recognize and respond per the facility Abuse, Neglect and Exploitation Policy. During the meeting, current facility residents were reviewed by the QAPI Committee to identify residents exhibiting behaviors that pose a high risk for abuse to other residents to ensure residents have an appropriate plan of care in place. Effective 6/12/24, the Social Worker (SW) completed abuse questionnaires and abuse education with cognitively intact residents to ensure all other residents were free from abuse and to ensure understanding of what constitutes abuse and who to report abuse to without fear of retaliation. No additional concerns identified. Effective 6/12/24, the DON and ADON completed abuse audits on cognitively impaired residents to identify any signs physical signs of abuse such as unusual bruising, bleeding, or new skin concerns and to identify any signs of mental anguish or pain such as tearfulness, withdrawal, fear, grimacing, etc. No additional concerns observed. Effective 6/12/24, the Regional Director of Clinical Services (RDCS) and DON completed abuse questionnaires with all facility and agency staff on the Abuse, Neglect and Exploitation Policy ensure all other residents are free from abuse and to validate competency and understanding of the facility abuse policy. Address what measures the facility will put into place or systematic changes made to ensure that the deficient practice will not recur: Effective 6/12/24, all current facility staff and agency staff were in-serviced on the Abuse, Neglect and Exploitation Policy by the Regional Director of Clinical Services, Director of Nursing, Social Worker and Administrator. Training topics included 1) prohibiting, preventing and recognizing what constitutes abuse (Examples included; resident, staff or family report of abuse, physical marks such as bruises appearing as hand or belt marks, injury of unknown source, sudden unexplained changes in behavior such as withdrawal from care, fear of certain persons or expressions of guilt or shame), 2) recognizing, appropriately responding to and understanding behavioral symptoms of residents that may increase the risk of abuse such as aggressive wandering or elopement, resistance to care, outbursts, yelling, difficulty adjusting to new routines or staff and 3) that there is zero tolerance for resident abuse in the facility. Newly hired facility and agency staff and staff not receiving education by 6/12/24, will receive education prior to first worked shift by the DON, ADON, Staff Development Coordinator (SDC) or Unit Manager (UM). Effective 6/12/24, the daily schedule will be monitored for newly hired facility or agency staff to ensure completion of abuse education and validation prior to first shift worked. An orientation checklist will be completed for documentation. Education and validation will be completed by the DON, ADON, SDC or UM and monitoring of completion will be tracked by the SDC utilizing the Master Education Log. An in-service was completed by the [NAME] President of Clinical and Quality Assurance (VPCQA) on 6/12/24 with the DON, ADON, SDC and UMs on their responsibilities related the education, validation and tracking of the Abuse policy with facility and agency staff. Newly hired DON, ADON, SDC and UMs will receive education as above prior to first shift worked. Effective 6/12/24, the facility will no longer admit new residents under fifty-five (55) or those with a homeless status without Ascent Governing Body approval. Education was provided by the [NAME] President of Operations (VPO) to the Administrator, DON and Admissions Coordinator on the updated admission screening process to reduce the risk of abuse to others. Newly hired Administrators, DONs and Admissions Coordinators will receive education prior to first shift worked. Include how the facility plans to monitor its performance to make sure that the solutions are sustained: Effective 6/12/24, the DON, ADON, UM or SW will complete abuse questionnaires with facility and agency staff to validate understanding of the Abuse, Neglect and Exploitation Policy and to identify and prevent resident abuse and to ensure understanding that the facility has zero tolerance for resident abuse. Monitoring will be completed with five random staff daily for 1 week, then three times weekly for four weeks, then twice weekly for four weeks, then once weekly for four weeks, then monthly for three months. Effective 6/12/24, the Administrator or SW will complete abuse questionnaires with five cognitively intact residents to validate understanding of the Abuse, Neglect and Exploitation Policy and to residents are free from abuse. Monitoring will be completed daily for one week, then three times weekly for four weeks, then twice weekly for four weeks, then once weekly for four weeks, then monthly for three months. Effective 6/12/24, the DON, ADON, SDC or UMs will complete abuse audits with five cognitively impaired residents to ensure there are no physical or emotional signs of abuse. Monitoring will be completed daily for one week, then three times weekly for four weeks, then twice weekly for four weeks, then once weekly for four weeks, then monthly for three months. Effective 6/12/24, The Administrator, DON or SW will make rounding observations to identify high risk resident behaviors, proper staff identification and response to behaviors, and to ensure residents remain free from abuse. Monitoring will be completed daily for one week, then three times weekly for four weeks, then twice weekly for four weeks, then once weekly for four weeks, then monthly for three months. Effective 6/12/24, RDO, VPCQA or RDCS will review Abuse allegations, adherence to the updated admission screening process and the facility corrective action plan to validate compliance and to ensure the abuse policy is being followed and residents remain free abuse. Monitoring will be completed weekly for twelve weeks. Results of monitoring will be presented by the Administrator with the QAPI Committee during monthly QAPI meetings to ensure effectiveness of the facilities corrective action plan to ensure residents are free from abuse and to ensure that staff have a clear understanding of the Abuse policy which includes the prohibition, prevention, recognition, zero tolerance for and importance of the preservation of potential evidence in the event of an abuse investigation. Changes will be made to the corrective plan as necessary to ensure residents are free from abuse. Alleged date of jeopardy removal: 6/13/24 Date of Completion: 6/13/24 On 06/18/24, the facility's corrective action plan was validated by the following: Staff interviews revealed they had received education on the facility's Abuse policy and procedure which included the types of abuse, recognizing and understanding behavioral symptoms of abuse, residents' right to be free from abuse, and to immediately report any concerns of abuse to their immediate supervisor, DON, and/or Administrator. Review of the attendance sign-in sheets revealed staff education was completed on 06/12/24. Skin assessments were conducted on all cognitively impaired residents with no concerns identified. Alert and oriented residents were interviewed who all reported they felt safe at the facility, had not been touched inappropriately, were aware of their rights to be free from abuse and knew how/who to report any concerns. Staff abuse questionnaires were completed by all facility staff on 06/12/24 with no concerns reported. Audits and Monitoring tools were reviewed through 06/18/24 with no identified concerns noted and were completed as outlined in the facility's credible allegation. The completion date of 06/13/24 was validated.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to implement their abuse policy and procedures in the areas of ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to implement their abuse policy and procedures in the areas of employee training and investigation by not preserving evidence that could be used in a sexual assault allegation. Nurse #1 and Nurse Aide #1 provided incontinent care to a [AGE] year old female resident with severe impairment in cognition (Resident #2) and disposed of the brief after finding a [AGE] year old male resident with moderate impairment in cognition (Resident #1) with his short/boxers pulled down lying in bed up close and behind the female resident with the perceived intention of engaging in sexual activity. This deficient practice affected 1 of 4 residents reviewed for abuse. Findings included: The facility policy titled Abuse, Neglect and Exploitation with a revised date of 03/02/23 read in part, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. Investigation: B. 2) Exercising caution in handling evidence that could be used in a criminal investigation (e.g., not tampering or destroying evidence. Resident #1 was admitted to the facility on [DATE] with diagnoses that included Parkinsonism, Post Traumatic Stress Disorder (PTSD), and episodic panic disorder. The admission Minimum Data Set (MDS) dated [DATE] assessed Resident #1 with moderate impairment in cognition. Resident #2 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease, dementia, and generalized anxiety disorder. The quarterly MDS assessment dated [DATE] assessed Resident #2 with severe impairment in cognition. Review of the initial investigative report submitted by the facility to the Division of Health Service Regulation (DHSR) noted an allegation type of resident abuse involving Resident #1 and Resident #2 on 06/12/24 and read in part, Resident #1 was found lying in bed behind Resident #2 with his pants down and Resident #2's brief was torn in the back. Resident #1 was immediately removed from Resident #2's room and placed on one-to-one staff supervision. It was noted the facility was made aware of the allegation on 06/12/24 at 1:30 AM, the initial report was submitted to DHSR via fax transmission on 06/12/24 at 3:31 AM and law enforcement was notified. During an interview on 06/17/24 at 1:48 PM, the ADON recalled she received a call from Nurse #1 early in the morning of 06/12/24 informing her that she found Resident #1 exposed from the waist down lying in bed next to Resident #2 whose breasts were exposed and her brief pulled down. Nurse #1 also reported she told Resident #1 to leave the room, watched him walk out and down the hallway, she then assessed Resident #2 and Resident #1 was placed on one-to-one supervision. The ADON stated when she arrived at the facility around 2:00 AM staff had already provided her care and placed her in a clean brief that was still dry. During an interview on 06/17/24 at 3:11 PM, NA #1 confirmed on 06/12/24 she and Nurse #1 provided incontinence care to Resident #2 after Nurse #1 found Resident #1 lying next to her in bed with his shorts/boxers pulled down. NA #1 stated Resident #2 had a bowel movement, so they cleaned her up and then discarded the brief. NA #1 stated they just wanted to make sure Resident #2 was clean and dry to maintain her dignity before she was sent out to the hospital like they always did and just did not think about preserving potential evidence of a sexual assault. During a telephone interview on 06/17/24 at 9:20 PM, Nurse #1 recalled around 12:45 AM the morning of 06/12/24, she was walking down the hallway toward the front lobby to get a census off the printer and when she walked by Resident #2's room, she heard a squeaking sound coming from the room. The door was half way shut and when she opened the door of the room to check on Resident #2, she observed Resident #2 lying in bed on her right side facing the door and Resident #1 was lying on his right side directly behind Resident #2 also facing the door, which she described as spooning (where two people lie on their sides facing the same direction with one person's back against the other's chest). Nurse #1 recalled Resident #2's gown was pulled up exposing her breasts, her brief was pulled down between her legs and Resident #1's shorts/boxers were also pulled down. She immediately told Resident #1 to get up out of the bed and leave the room which startled him. Nurse #1 stated after Resident #1 was placed on one-to-one supervision and Administration was notified of the incident, she and NA #1 provided incontinent care to Resident #2, cleaned her up and discarded her brief. Nurse #1 stated at the time she was so upset over what she had observed she didn't even think about preserving the evidence of a possible sexual assault. She stated Resident #2 had a bowel movement and she just wanted to make sure Resident #2 was cleaned up before she was sent out to the hospital for an evaluation. During an interview on 06/18/24 at 04:27 PM, the Administrator explained Nurse #1 and NA #1 had never been exposed to that type of incident before and just wanted to maintain Resident #2's dignity. The Administrator stated although he understood why Nurse #1 and NA #1 cleaned up Resident #2 prior to her being sent out to the hospital for an evaluation, they should have followed the facility's abuse policy related to not tampering with the evidence. The facility provided the following Corrective Action Plan with a completion date of 06/13/24: Address how corrective action will be accomplished for those residents found to have been affected by the deficient practice: The facility failed to protect the integrity of an investigation and exercise caution in handling evidence that could be used in a criminal investigation when Licensed Nurse (LN) #1 and Nurse Aide (NA) #1 provided incontinence care to Resident #2 after Resident #1 was found with his shorts pulled down lying in bed next to Resident #2 whose brief had also been pulled down and gown raised exposing her breasts. Resident #1 was immediately removed from Resident #2 and returned to his room where he was on 1:1 staff supervision until escorted by police from the facility at 5:55am. Timely notifications made to Administrator who ensured appropriate reporting requirements were made to the North Carolina Department of Health and Human Services (NC DHHS) agency, local police department and Adult Protective Services (APS). At approximately 1:00 am, Resident #2 was assessed by LN #1 for signs of injury or harm and no concerns were noted. Stool was noted in brief and around anus and NA #1 then assisted LN #1 with incontinence care. There was no reports of bruising, bleeding or unusual bodily fluids noted and perineal area was of normal findings. The Assistant Director of Nursing (ADON) completed a Psychosocial Assessment and no signs of mental anguish were identified and resident at baseline. Emergency Medical Services (EMS) was called at 2:20bam and Resident #1 was resting quietly in bed with eyes closed at 2:24 am upon arrival and then transported to the hospital for further examination. The Director of Nursing (DON) and ADON report the sheets were taken by the police for further investigation. Rape kit test was performed at the hospital after consent of obtained by family and results pending. Address how the facility will identify other residents having the potential to be affected by the same deficient practice: On 6/12/24, the Quality Assurance Process Improvement (QAPI) Committee (Administrator, Director of Nursing (DON), Regional Director of Clinical Services (RDCS), Social Worker (SW), [NAME] President of Operations (VPO), [NAME] President of Clinical and Quality (VPCQ) and Medical Director (MD) held an Ad Hoc meeting to discuss root cause analysis of the facility's failure to exercise caution when handling evidence that could be relevant to the necessary investigation. Root cause analysis determined that staff were acting out of dignity and respect for Resident #2, when they provided incontinence care prior to transfer to hospital and did not recognize that they could be unintentionally tampering with evidence. This relates to the facilities' failure to implement an effective Abuse policy to include proper securement of evidence during an investigation. On 6/12/24, the [NAME] President of Operations (VPO) reviewed facilities last six months of resident abuse allegations to identify any potential evidence tampering. No concerns were identified. Address what measures the facility will put into place or systematic changes made to ensure that the deficient practice will not recur: Effective 6/12/24, all current facility staff and agency staff were in-serviced on the Abuse, Neglect and Exploitation Policy by the Regional Director of Clinical Services, Director of Nursing, Social Worker and Administrator. Training topics included 1) prohibiting, preventing and recognizing what constitutes abuse (Examples included; resident, staff or family report of abuse, physical marks such as bruises appearing as hand or belt marks, injury of unknown source, sudden unexplained changes in behavior such as withdrawal from care, fear of certain persons or expressions of guilt or shame), 2) recognizing, appropriately responding to and understanding behavioral symptoms of residents that may increase the risk of abuse such as aggressive wandering or elopement, resistance to care, outbursts, yelling, difficulty adjusting to new routines or staff and 3) that there is zero tolerance for resident abuse in the facility. 4) that staff must exercise caution in handling potential evidence that could be used in a criminal investigation (e.g., not tampering or destroying evidence) with examples such as washing linens, bathing a resident, providing incontinence care, etc. Newly hired facility and agency staff and staff not receiving education by 6/12/24, will receive education prior to first worked shift by the DON, ADON, Staff Development Coordinator (SDC) or Unit Manager (UM). Effective 6/12/24, the daily schedule will be monitored for newly hired facility or agency staff to ensure completion of abuse education and validation prior to first shift worked. An orientation checklist will be completed for documentation. Education and validation will be completed by the DON, ADON, SDC or UM and monitoring of completion will be tracked by the SDC utilizing the Master Education Log. An in-service was completed by the [NAME] President of Clinical and Quality (VPCQ) on 6/12/24 with the DON, ADON, SDC and UMs on their responsibilities related the education, validation and tracking of the Abuse policy with facility and agency staff. Newly hired DON, ADON, SDC and UMs will receive education as above prior to first shift worked. Effective 6/12/24, the SDC or designated licensed nurse will review completion of abuse training with validation of staff understanding before allowing agency staff to work their first shift at the facility. Include how the facility plans to monitor its performance to make sure that the solutions are sustained: Effective 6/12/24, the DON, ADON, UM or SW will complete abuse questionnaires with facility and agency staff to validate understanding of the Abuse, Neglect and Exploitation Policy and to identify and prevent resident abuse and to ensure understanding that the facility has zero tolerance for resident abuse. Monitoring will be completed daily for 1 week, then three times weekly for four weeks, then twice weekly for four weeks, then once weekly for four weeks, then monthly for three months. Effective 6/12/24, RDO, VPCQA or Regional Director of Clinical Services (RDCS) will review abuse allegations and the facilities corrective action plans to ensure the abuse policy being followed, including the preservation of potential evidence. Monitoring will be completed weekly for twelve weeks. Results of monitoring will be presented by the Administrator with the QAPI Committee during monthly QAPI meetings to ensure effectiveness of the facilities corrective action plan to ensure residents are free from abuse and to ensure that staff have a clear understanding of the Abuse policy which includes the prohibition, prevention, recognition, zero tolerance for and importance of the preservation of potential evidence in the event of an abuse investigation. Changes will be made to the corrective plan as necessary to ensure residents are free from abuse. Completion Date: 6/13/24 On 06/18/24, the facility's corrective action plan was validated by the following: Staff interviews revealed they had received education on the facility's Abuse policy and procedure which included the types of abuse, recognizing and understanding behavioral symptoms of abuse, residents' right to be free from abuse, and to immediately report any concerns of abuse to their immediate supervisor, DON, and/or Administrator. In addition, staff were able to verbalize what to do in the case of potential sexual abuse, specifically not tampering with or disposing of evidence. Review of the attendance sign-in sheets revealed staff education was completed on 06/12/24. Staff abuse questionnaires were completed by all facility staff on 06/12/24 with no concerns reported. A Root Cause Analysis was completed on 06/12/24 which included the 5-Why's and noted the facility failed to follow their abuse policy by not exercising caution when handling evidence that could be relevant to the necessary investigation. Audits and Monitoring tools were reviewed through 06/18/24 with no identified concerns noted and were completed as outlined in the facility's corrective action plan. The removal date of 06/13/24 was validated.
MINOR (C) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Social Worker (Tag F0850)

Minor procedural issue · This affected most or all residents

Based on record review and staff interviews, the facility failed to employ a Social Worker (SW) who had a minimum of a bachelor's degree in social work or human services field when the skilled nursing...

Read full inspector narrative →
Based on record review and staff interviews, the facility failed to employ a Social Worker (SW) who had a minimum of a bachelor's degree in social work or human services field when the skilled nursing facility had 134 certified beds. Findings included: Review of the facility's Social Services Director job description revealed the job requirements included a bachelor's degree in social work, sociology, psychology or a bachelor's degree in a human services field including but not limited to sociology, special education, rehabilitation counseling, psychology and one year of supervised social work experience in a health care setting working directly with individuals. During a telephone interview on 06/21/24 at 11:25 AM, the SW revealed she had started her employment at the facility on 06/05/24 as the facility's full-time SW. She verified that did not have a degree in social work but had an associate's degree in medical billing and coding. She explained she had worked in the SW position of other facilities for over 10 years but they had been facilities with less than 120 beds. During a telephone interview on 06/21/24 at 11:28 AM, the Administrator revealed he had just started at the facility approximately 3 weeks ago and was still getting acclimated to the position. He stated that he was aware of the regulation related to employing a qualified SW full-time and it had had just been brought to his attention that the facility's SW did not have a bachelor's degree in social work or human service field. He stated there had been no discussions on how to address the issue thus far but they would be working on a plan. During a telephone interview on 06/21/24 at 12:45 PM, the [NAME] President of Operations (VPO) stated when they were recruiting for the SW position, they had a hard time finding applicants to fill the position. The VPO stated they made the decision to hire the SW without the necessary degree because the Administrator at the facility had a bachelor's degree in a human service field as well as they had a full-time SW at a sister facility approximately 30 minutes away who had a master's degree in social work and both could provide the facility SW with supervision and support.
Oct 2023 8 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews with the resident, staff and the Medical Director, the facility failed to pr...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews with the resident, staff and the Medical Director, the facility failed to provide nail care to 1 of 2 residents (Resident #85) reviewed for assistance with activities of daily living. The findings included: Resident #85 was admitted to the facility on [DATE] with diagnoses that included chronic gout with tophus (buildup of uric acid around joints). Resident #85's care plan revised on 3/22/23 indicated Resident #85 had an activities of daily living (ADL) self-care performance deficit related to impaired balance due to severe tophus feet deformities. Interventions included for nursing staff to provide ADL assistance per facility schedule and as needed. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #85 was cognitively intact and required limited assistance with personal hygiene. An observation and interview with Resident #85 on 10/9/23 at 9:44 AM revealed he had long, thick fingernails on the right hand which extended approximately ¼ inch past the tips of his fingers. His nails on the left hand were not thick but they were long and also extended approximately ½ inch past the tips of his fingers. [NAME] matter was observed underneath his left fingernails. Resident #85 stated he last had a shower on 10/6/23 and he wanted his fingernails cut, but staff told him a foot doctor would have to trim his nails. An observation of Resident #85 on 10/11/23 at 12:23 PM revealed he continued to have long, thick nails on the right hand and long nails on the left hand. During the observation, Resident #85 stated he wanted something to be done about his long nails and they needed to be taken care of. He also stated that he had always had thick nails on the right hand even when he was admitted at the facility. Resident #85 shared that he used to take an anti-fungal medication, but it was affecting his liver, so he had to stop taking it. An interview with Nurse Aide (NA) #1 on 10/11/23 at 4:27 PM revealed she had given Resident #85 a shower on 10/10/23 and had noticed his long nails. NA #1 stated that Resident #85's nails looked horrible, and she tried to do nail care on him, but he did not want to. NA #1 stated that Resident #85 said to her that a specialist or a nail doctor was coming soon to take care of his nails. A follow-up interview with Resident #85 at 10/11/23 at 4:36 PM revealed he did not refuse to get his fingernails cut when he received a shower on 10/10/23. Resident #85 stated he wanted them to get taken care of. During the interview with Resident #85, NA #1 was asked to clarify why she said he refused to get his nails cut. NA #1 stated she didn't know that Resident #85 wanted her to cut his nails on the left hand which were not thick. NA #1 stated to Resident #85 that she would trim his fingernails on the next day of his shower which was scheduled for 10/13/23. An interview with Nurse #4 on 10/12/23 at 9:00 AM revealed he took care of Resident #85 on 10/9/23 and saw that Resident #85's nails needed to be trimmed. Nurse #4 stated he could have trimmed Resident #85's nails but it slipped his mind and he forgot to offer if Resident #85 wanted them trimmed. Nurse #4 stated nails were supposed to be trimmed on shower days and the nurse aides could have clipped his fingernails. An interview with Unit Manager (UM) #1 on 10/12/23 at 11:12 AM revealed she had seen Resident #85's nails before but she was not sure why they have not been trimmed. UM #1 stated that she noticed Resident #85's nails were long, and he let her cut the nails on his left hand. She also stated that Resident #85 did not want her to trim his right fingernails and told her that a special equipment would be used to trim his right fingernails. An interview with the Medical Director (MD) on 10/11/23 at 3:52 PM revealed he was not sure why Resident #85 was not being treated for his thick nails and he was not sure about a podiatrist needing to trim his right fingernails. The MD explained that oral medications could cause issues with the liver, but topical medication would not be harmful and could help treat Resident #85's thick nails. The MD stated he was not sure why the nurses had not brought this to his attention. An interview with the Director of Nursing (DON) on 10/12/23 at 1:19 PM revealed if a resident was not diabetic, then the nurses or nurse aides could trim nails and they needed to cut them if they were able to cut the nails. The DON stated she was not sure why the nurses did not report Resident #85's long and thick nails to the provider unless they thought these were normal for him.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, staff interviews and record reviews, the facility failed to store unopened medications in the temperatures specified by manufacturer's guidelines for 1 or 4 medications carts obs...

Read full inspector narrative →
Based on observation, staff interviews and record reviews, the facility failed to store unopened medications in the temperatures specified by manufacturer's guidelines for 1 or 4 medications carts observed during medication storage checks (A hall medication cart #2). The findings included: Review of facility's medication storage policy and procedure dated 11/01/20 indicated all medications in the facility would be stored in the medication rooms or medication carts according to the manufacturer's recommendations to ensure proper sanitation, temperature, light, ventilation, moisture control, segregation, and security. Review of manufacturer's package insert for Latanoprost eye drops reveled unopened bottle should be stored under refrigeration between 36° to 46° Fahrenheit (F) and protected from light. Once opened, Latanoprost may be stored at room temperature up to 77° F for up to six weeks. Review of manufacturer's package insert for insulin glargine injection indicated unopened pen should be stored in refrigerator at 36°F to 46°F until expiration and kept away from direct heat and light. Once the insulin was opened, it could be stored at room temperature (below 86°F) or under refrigeration for up to 28 days. An observation was conducted on 10/11/23 at 4:20 PM for medication cart #2 in A hall in the presence of Nurse #12. The observation revealed one unopened, undated pen of insulin glargine with manufacturer's expiration date of March 2025, and one unopened, undated bottle of Latanoprost 0.005% eye drop wrapped in the plastic seal with manufacturer's expiration date of June 2025. Both medications were stored at room temperature in the medication cart and ready to be used. An interview was conducted with Nurse #12 on 10/11/23 at 4:24 PM. She stated she checked the medication cart after she had started her shift this morning but could not recall seeing the unopened insulin pen and Latanoprost eye drop in the medication cart at that time. She did not know who had put the unopened insulin pen and the unopened Latanoprost eye drop in the medication cart. She added the unopened insulin pen and eye drop should be stored in the refrigerator until they were ready to be used. During an interview conducted on 10/11/23 at 4:33 PM, Unit Manager #2 confirmed that she was the one who had pulled the insulin glargine and Latanoprost eye drop from the refrigerator and put them in the medication cart #2 in A hall as both medications were run out in the medication cart. She acknowledged that she had forgotten that both medications should be stored in the refrigerator until they were ready to be used. An interview was conducted with the Director of Nursing (DON) on 10/12/23 at 9:06 AM. She stated the unopened insulin pen and Latanoprost eye drop should be stored in the refrigerator until it was ready to be used. Once it had opened, it had to be dated with opening date and expiration date. It was her expectation for all the nursing staff to follow the facility's medication storage policy and procedure to ensure all the medications being stored as specified by the manufacturer. During an interview conducted on 10/12/23 at 10:43 AM, the Administrator expected nursing staff to follow the facility's medication storage policy & procedure to ensure all the medications being stored as specified by the manufacturer.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and resident and staff interviews, the facility failed to ensure toenails were trimmed and ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and resident and staff interviews, the facility failed to ensure toenails were trimmed and refer a resident to podiatry services for 1 of 1 resident (Resident #85) reviewed for foot care. The findings included: Resident #85 was admitted to the facility on [DATE] with diagnoses that included chronic gout with tophus (buildup of uric acid around joints). Resident #85's care plan revised on 3/22/23 indicated Resident #85 had an activities of daily living (ADL) self-care performance deficit related to impaired balance due to severe tophus feet deformities. Interventions included for nursing staff to provide ADL assistance per facility schedule and as needed. A review of Resident #85's medical record indicated a physician's order dated 3/22/23 of: May initiate evaluation and treatment by podiatry per regulation. There were no podiatry consults in Resident #85's medical record. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #85 was cognitively intact and required limited assistance with personal hygiene. An interview with Resident #85 on 10/9/23 at 9:44 AM revealed his toenails needed to be trimmed and he had a thick nail on his left great toe. He stated that he last had a shower on 10/6/23 and he asked the staff to trim his toenails, but they told him that a foot doctor would have to do it even though he was not diabetic. Resident #85 stated his toenails had been this way since admission to the facility and he had never been seen by a podiatrist. An observation of Resident #85 on 10/11/23 at 12:23 PM revealed his left great toenail was long, thick, and extended approximately ½ inch past the tip of his toe in a slant. His left middle toenail was also long, thick, and extended approximately ½ inch past the tip of his toe. His right great toenail had jagged edges while the second and fifth toenails were long, thick, and extended approximately ½ inch past the tips of his toes. During the observation, Resident #85 stated he wanted something to be done about his long nails and they needed to be taken care of. An interview with Nurse Aide (NA) #1 on 10/11/23 at 4:27 PM revealed she had given Resident #85 a shower on 10/10/23 and had noticed his long toenails. NA #1 stated that Resident #85's nails looked horrible, but she didn't know what to do about his toenails. An interview with Nurse #4 on 10/12/23 at 9:00 AM revealed he took care of Resident #85 on 10/9/23 and saw Resident #85's long toenails. Nurse #4 stated nails were supposed to be trimmed on shower days and the nurse aides could have clipped his toenails if they were able to because if he was not diabetic. An interview with the Social Worker (SW) on 10/12/23 at 12:36 PM revealed she was responsible for scheduling the podiatry clinic and the last time the podiatrist went to the facility was on 9/5/23 and 9/7/23. The SW stated Resident #85 had not been seen by the podiatrist, but he was on the list to be seen on the next podiatry clinic on 10/17/23. The SW said Resident #85 came up to her recently and asked to see the podiatrist, but he did not specify the reason for it. The SW stated that she was still learning and was not sure how often the podiatrist came to the facility. An interview with Unit Manager (UM) #1 on 10/12/23 at 11:12 AM revealed she had seen Resident #85's toenails before but she was not sure why he had not been seen by the podiatrist. UM #1 stated one reason might have been the frequent turn-over with the Social Worker position who handled the list of residents seen by the podiatrist. UM #1 stated Resident #85 told her he wanted the podiatrist to see his toenails, so she made sure he was on the list for the 10/17/23 podiatry clinic. An interview with the Director of Nursing (DON) on 10/12/23 at 1:19 PM revealed if a resident was not diabetic, then the nurses or nurse aides could trim toenails unless they needed to be referred to podiatry. The DON stated she was not sure why Resident #85 had not been seen by the podiatrist while he was at the facility.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #35 was admitted to the facility on [DATE] with diagnoses that included multiple sclerosis (MS) and chronic pain syn...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #35 was admitted to the facility on [DATE] with diagnoses that included multiple sclerosis (MS) and chronic pain syndrome. a. A review of Resident #35's physician's orders indicated an active order for Copaxone 20 milligrams (mg)/milliliters (ml) inject 20 mg subcutaneously one time a day for MS which started on 9/23/22. Resident #35's Medication Administration Records (MAR) from September to October 2023 indicated the following information: *September MAR - On 9/3/23 and 9/4/23, the MAR indicated that the Copaxone injection which was scheduled to be given at 8:00 AM was held. *October MAR - On 10/6/23, the MAR indicated that the Copaxone injection scheduled to be given at 8:00 AM was held and on 10/12/23, the MAR was blank and did not indicate that the Copaxone injection was given to Resident #35. A phone interview with Nurse #1 on 10/12/23 at 3:15 PM revealed she took care of Resident #35 on day shift on 9/3/23, 9/4/23 and 10/6/23. She was unable to administer Resident #35's Copaxone injection on 9/3/23, 9/4/23 and 10/6/23 because they were not available at the facility. Nurse #1 stated she called back-up pharmacy, but they didn't have it in stock, and she was told that they would deliver it as soon as it became available. An interview with Medication Aide (MA) #1 on 10/12/23 at 3:43 PM revealed she was assigned to administer oral medications to Resident #35, but she was not allowed to give her Copaxone injection. MA #1 stated Unit Manager (UM) #1 was supposed to give Resident #35's Copaxone injection but she could not find it and it was not in the refrigerator. An interview with Unit Manager (UM) #1 on 10/12/23 at 4:13 PM revealed she couldn't give Resident #35's Copaxone injection on 10/12/23 because it was not available. UM #1 stated she called the pharmacy and she found out that they only sent a 5-day supply of the Copaxone injections at a time because of the cost. UM #1 reported that she was surprised about this because they used to send a box of 30 pens at a time and she was unsure when the pharmacy started sending only 5 pens. She further stated that the pharmacy told her that they would send another 5-day supply the next day on 10/13/23. UM #1 further shared that when she talked to Resident #35, Resident #35 reported to her that Nurse #2 knew that she was giving her the last dose of Copaxone injection on 10/11/23 but she didn't re-order it that day. An interview with Nurse #2 on 10/13/23 at 10:49 AM revealed that she thought she had re-ordered Resident #35's Copaxone injection on 10/11/23 but when she checked the re-order sheet, she couldn't find it. Nurse #2 stated that she must have missed it because she had re-ordered all of Resident #35's other medications but the Copaxone injection was not included in the list. A phone interview with the Pharmacist on 10/12/23 at 4:39 PM revealed that they currently had some Copaxone injectable pens available, and they were sending 5 doses tonight which should be received by the facility on 10/13/23. The Pharmacist stated that they only sent 5 pens of Copaxone injections at a time because of the price and when the facility was down to 2 pens, they should re-order. She stated that they did not receive a request from the facility to re-order Resident #35's Copaxone injection until 10/12/23. She further stated that Resident #35's Copaxone injection was last re-ordered by the facility on 10/6/23 and they sent 5 pens. Before that, they sent a 30-day supply to the facility on 9/3/23 but they switched to a generic kind on 10/6/23 which was more expensive, so they only sent them 5 pens. A phone interview with the Medical Director on 10/13/23 at 8:52 AM revealed the nurses should re-order Resident #35's Copaxone injections at least 24 hours in advance before they ran out. An interview with the Director of Nursing (DON) on 10/13/23 at 9:17 AM revealed Resident #35's emergency contact notified her last week that Resident #35 missed her Copaxone injection. The DON stated when she called the pharmacy, they told her that they needed the order for Copaxone injection renewed which was why they couldn't send it. The DON further stated that she tried to find out who the pharmacy relayed this to, but they told her that they sent a fax to the facility, and she didn't know who obtained the fax from the pharmacy. She also stated that she didn't know they only sent 5 injections at a time, and she was trying to negotiate with pharmacy on how they could send at least 30 injections even if the facility had to cover the cost if needed. The DON shared that she encouraged the nurses to re-order medications when there were only 5 doses left but with the pharmacy sending only 5 doses at a time, they would need to re-order it more frequently. b. A review of Resident #35's physician's orders indicated an active order for Fentanyl transdermal patch 72 hour 12 micrograms (mg)/hour - apply one patch transdermally every 72 hours for pain and remove per schedule. This order started on 2/7/23. Resident #35's Medication Administration Record for August 2023 indicated Resident #35's Fentanyl was applied on 8/23/23 but it was not changed on 8/26/23 as scheduled for 10:00 AM. It was changed on 8/28/23 at 7:00 PM. An interview with Resident #35 on 10/12/23 at 3:55 PM revealed the she missed a Fentanyl patch change in August because it was not available at the facility. A phone interview with Nurse #3 on 10/13/23 at 10:25 AM revealed she took care of Resident #35 on 8/26/23 on the day shift but she could not remember the resident and her being out of her Fentanyl patch. Nurse #3 stated if Resident #35 had ran out of her Fentanyl patch, she would have called the pharmacy and re-ordered it or called the doctor to obtain an order to put the medication on hold until it became available. A phone interview with the Pharmacist on 10/12/23 at 4:39 PM revealed they sent the facility a 30-day supply of Fentanyl patches for Resident #35 on 7/20/23 which would have lasted them until 8/20/23. The Pharmacist stated that the facility should have re-ordered Resident #35's Fentanyl patch before 8/20/23 when they were down to 5 patches on hand. This also depended on when the provider wrote a script since they had to write one for each prescription and before they could dispense the Fentanyl patches. The Pharmacist also stated that they did not keep the Fentanyl dose that Resident #35 received in the facility's automated medication dispensing system so they wouldn't have been able to obtain an emergency dose from their stock medications. A review of a progress note by the Nurse Practitioner (NP) dated 8/28/23 indicated nursing staff reported Resident #35 was out of her Fentanyl patches. A refill was sent in, and one dose was sent electronically to the local pharmacy for staff to pick up. The NP ordered Oxycodone 5 mg by mouth as needed for 4 doses until Fentanyl patch was available. A phone interview with the Nurse Practitioner (NP) on 10/13/23 at 8:36 AM revealed on 8/28/23, she was informed by the nursing staff that they didn't have any of Resident #35's Fentanyl patches. The NP sent a script to the pharmacy and had them send one dose of Resident #35's Fentanyl patch as soon as possible to the facility. The NP shared that when scripts were needed on a weekend, they had an on-call provider that the nursing staff could call if a narcotic such as Resident #35's Fentanyl patch was needed. An interview with the Medical Director (MD) on 10/13/23 at 8:52 AM revealed the nurses should re-order medications at least 24 hours in advance before they ran out. The MD stated that the nurses could call a provider if a script was needed to be sent to the pharmacy for narcotic medications even on the weekends. An interview with the Director of Nursing (DON) on 10/13/23 at 9:17 AM revealed she received a phone call from Resident #35's emergency contact last week complaining about Resident #35 running out of her Fentanyl patch two months ago. The DON stated she was not aware of what happened and why Resident #35 ran out of her Fentanyl patch. Based on record reviews, resident, staff, Pharmacist, Nurse Practitioner, and Medical Director interviews, the facility failed to re-order medications from the pharmacy when there were 5 doses left to ensure medications were available to be administered for 2 of 2 residents (Resident #15 and Resident #35) reviewed for significant medication errors. The findings included: 1. Resident #15 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included atrial fibrillation, chronic pain, neuropathy, and muscle spasms. a. A review of Resident #15's physician's orders indicated an active order for Baclofen tablet 20 milligrams (mg) - give 20 mg by mouth 2 times a day at 6:00 AM and 6:00 PM for muscle spasm which started on 04/19/23. Resident #15's Medication Administration Record (MAR) from August to October 2023 indicated the following information. August MAR - on 08/27/23 the Baclofen which was scheduled to be given at 6:00 AM and 6:00 PM was missed for the 6:00 PM dose. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. September MAR - on 09/23/23 the 6:00 AM and 6:00 PM doses were missed. The medication was marked with a 9 for both doses indicating to see progress notes; however, there were no progress notes on that dated regarding the missed medications. Multiple attempts were made to contact the nurse responsible for caring for Resident #15 on 08/27/23 during the 3:00 PM to 11:00 PM shift with no return call received. A phone interview on 10/12/23 at 10:01 AM with Nurse #9 who was an agency nurse revealed she had taken care of Resident #15 on 09/22/23 to 09/23/23 on the 11:00 PM to 7:00 AM shift. Nurse #9 stated she had not given the medication on 09/23/23 because it was not available at the facility. She further stated she called the contracted pharmacy and they told her the medication had to be re-ordered in the electronic medical record and would be delivered on the next medication delivery to the facility. She stated she was not aware that she needed to re-order the medication when there were 3-5 doses left and was not aware that was the policy of the facility. b. A review of Resident #15's physician's orders indicated an active order for Xarelto tablet 20 mg - give 1 tablet by mouth one time a day for atrial fibrillation - do not substitute which started on 02/02/23. Resident #15's MAR from September to October 2023 indicated the following information: September MAR - On 09/01/23, the MAR indicated the Xarelto which was scheduled to be given at 6:00 AM was not given. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. October MAR - On 10/08/23 and 10/09/23, the MAR indicated the Xarelto which was scheduled to be given at 6:00 AM was not given. The medication blocks were blank indicating the medications were not given. There were no progress notes on those dates regarding the missed medication. Multiple attempts were made to contact the nurse responsible for caring for Resident #15 on 08/31/23 to 09/01/23 on the 11:00 PM to 7:00 AM shift with no return call received. A phone interview on 10/11/23 at 4:26 PM with Nurse #7 revealed she had taken care of Resident #15 on the 7:00 AM to 3:00 PM shift on 10/08/23 and 10/09/23. Nurse #7 stated she was unable to administer the medication on 10/08/23 and 10/09/23 because it was not available at the facility. She further stated she called the contract pharmacy and was told she had to re-order the medication through the electronic medical record and it would be delivered on the next medication delivery to the facility. An interview on 10/11/23 at 3:45 PM with the Medical Director (MD) revealed the nurses should reorder medications at least 24 hours in advance before they run out. The MD stated the nurses could call a provider if a script was needed to be sent to the pharmacy for medications even on the weekends. An interview on 10/12/23 at 1:18 PM with the Director of Nursing (DON) revealed she was not here when these medications were missed for Resident #15 but stated she expected they needed to provide more education to the nurses since most of them were agency nurses about checking in and reordering medications through the EMR. A phone interview on 10/12/23 at 4:57 PM with the Pharmacist revealed Resident #15's Xarelto was filled on 09/01/23, 09/16/23 and on 10/01/23. She stated the medication was sent in 14-day supplies in plastic baggies. The Pharmacist stated it was possible the 09/01/23 dose did not get to the facility in time to be given if the nurses had not reordered the medication timely but said with the refill on 10/01/23 the medication should have been available to be given on 10/08/23 and 10/09/23. An interview on 10/12/23 at 5:10 PM with Unit Manager (UM) #1 revealed the medication was available in the cart for the resident on 10/08/23 and 10/09/23 but the nurse missed it because it was not on a card but in a plastic baggie in between the cards. She stated she would educate the nurses about the medication not being on a card and in baggies instead. c. A review of Resident #15's physician's orders indicated an active order for Gabapentin Capsule 100 mg - give 1 capsule 3 times a day at 6:00 AM, 12:00 PM and 8:00 PM which was started on 02/01/23. Resident #15's MAR from September to October 2023 indicated the following information: September MAR - On 09/28/23 the MAR indicated the Gabapentin which was scheduled at 8:00 PM was not given. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. On 09/29/23 the MAR indicated the Gabapentin which was scheduled at 2:00 PM was not given. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. Multiple attempts were made to contact the nurse responsible for caring for Resident #15 on 09/28/23 to 09/29/93 on the 7:00 PM to 7:00 AM shift with no return call. A phone interview on 10/11/23 at 4:26 PM with Nurse #7 who was an agency nurse revealed she had taken care of Resident #15 on the 3:00 PM to 11:00 PM shift on 09/23/23 and had not given the resident's Baclofen at 6:00 PM. She also took care of Resident #15 on the 7:00 AM to 3:00 PM shift on 10/08/23 and 10/09/23 and had not administered her Xarelto because it was not available at the facility. Nurse #7 was also assigned to care for Resident #15 on the 7:00 AM to 3:00 PM shift on 09/29/23. Nurse #7 stated she was unable to administer Gabapentin on 09/29/23 because it was not available at the facility. She stated she called the pharmacy and was told she had to re-order the medication through the electronic medical record (EMR) and they would deliver it on the next medication delivery to the facility. Nurse #7 said she was not familiar with the facility's policy for re-ordering medications and was not aware she had to re-order the medication when they were down to 5 remaining doses. An interview on 10/11/23 at 3:45 PM with the Medical Director (MD) revealed the nurses should reorder medications at least 24 hours in advance before they run out to ensure the medications are received from the pharmacy in time to be administered per the orders. The MD stated the nurses could call a provider if a script was needed to be sent to the pharmacy for medications even on the weekends. An interview on 10/12/23 at 1:18 PM with the Director of Nursing (DON) revealed she was not here when some of these medications were missed for Resident #15 but was here when the Xarelto was missed and said no one had asked her about how to get the medication for the resident. She stated she expected they needed to provide more education to the nurses about checking in and reordering medications through the EMR since most of them were agency nurses. The DON further stated the nurses should be reordering medications through the EMR when there were 5 doses left of the individual medications as indicated in their policy and procedure for re-ordering medications.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #35 was admitted to the facility on [DATE] with diagnoses that included chronic pain syndrome. Resident #35's care p...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #35 was admitted to the facility on [DATE] with diagnoses that included chronic pain syndrome. Resident #35's care plan revised on 1/23/23 indicated Resident #35 had altered comfort status related to pain. Interventions included to administer pain medications as ordered by the physician and observe for effectiveness. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #35 was cognitively intact, and was totally dependent on staff assistance with all activities of daily living. The MDS further indicated that Resident #35 received an injection and no opioid medication for 7 days during the assessment period. a. A review of Resident #35's physician's orders indicated an active order for Copaxone 20 milligrams (mg)/milliliters (ml) inject 20 mg subcutaneously one time a day for multiple sclerosis which started on 9/23/22. Resident #35's Medication Administration Records (MAR) from September to October 2023 indicated the following information: *September MAR - On 9/3/23 and 9/4/23, the MAR indicated that the Copaxone injection which was scheduled to be given at 8:00 AM was held. *October MAR - On 10/6/23, the MAR indicated that the Copaxone injection scheduled to be given at 8:00 AM was held and on 10/12/23, the MAR was blank and did not indicate that the Copaxone injection was given to Resident #35. A phone interview with Nurse #1 on 10/12/23 at 3:15 PM revealed she took care of Resident #35 on day shift on 9/3/23, 9/4/23 and 10/6/23. She was unable to administer Resident #35's Copaxone injection on 9/3/23, 9/4/23 and 10/6/23 because they were not available at the facility. Nurse #1 stated she called back-up pharmacy, but they didn't have it in stock, and she was told that they would deliver it as soon as it became available. An interview with Resident #35 on 10/12/23 at 3:55 PM revealed she didn't get her Copaxone injection on 10/12/23 because it was not available. Resident #35 stated the staff always blamed the pharmacy or the physician for not filling out the prescription for her medication. Resident #35 reported that the same thing happened a week ago when her Copaxone injection was not given to her because it was not available. An interview with Medication Aide (MA) #1 on 10/12/23 at 3:43 PM revealed she was assigned to administer oral medications to Resident #35, but she was not allowed to give her Copaxone injection. MA #1 stated Unit Manager (UM) #1 was supposed to give Resident #35's Copaxone injection but she could not find it and it was not in the refrigerator. An interview with Unit Manager (UM) #1 on 10/12/23 at 4:13 PM revealed she couldn't give Resident #35's Copaxone injection on 10/12/23 because it was not available. UM #1 stated she called the pharmacy and she found out that they only sent a 5-day supply of the Copaxone injections at a time because of the cost. UM #1 reported that she was surprised about this because they used to send a box of 30 pens at a time and she was unsure when the pharmacy started sending only 5 pens. She further stated that the pharmacy told her that they would send another 5-day supply the next day on 10/13/23. UM #1 further shared that when she talked to Resident #35, Resident #35 reported to her that Nurse #2 knew that she was giving her the last dose of Copaxone injection on 10/11/23 but she didn't re-order it that day. An interview with Nurse #2 on 10/13/23 at 10:49 AM revealed that she thought she had re-ordered Resident #35's Copaxone injection on 10/11/23 but when she checked the re-order sheet, she couldn't find it. Nurse #2 stated that she must have missed it because she had re-ordered all of Resident #35's other medications but the Copaxone injection was not included in the list. A phone interview with the Medical Director (MD) on 10/13/23 at 8:52 AM revealed he was not aware that Resident #35 had been missing doses of her Copaxone injection. The MD stated that this was not significant but Resident #35 did not need to be missing any doses of her Copaxone injection to keep her in a steady state. An interview with the Director of Nursing (DON) on 10/13/23 at 9:17 AM revealed Resident #35's emergency contact notified her last week that Resident #35 missed her Copaxone injection. The DON stated when she called the pharmacy, they told her that they needed the order for Copaxone injection renewed which was why they couldn't send it. The DON further stated that she tried to find out who the pharmacy relayed this to, but they told her that they sent a fax to the facility, and she didn't know who obtained the fax from the pharmacy. She also stated that she didn't know they only sent 5 injections at a time, and she was trying to negotiate with pharmacy on how they could send at least 30 injections even if the facility had to cover the cost if needed. b. A review of Resident #35's physician's orders indicated an active order for Fentanyl transdermal patch 72 hour 12 micrograms (mg)/hour - apply one patch transdermally every 72 hours for pain and remove per schedule. This order started on 2/7/23. Resident #35's Medication Administration Record for August 2023 indicated Resident #35's Fentanyl was applied on 8/23/23 but it was not changed on 8/26/23 as scheduled for 10:00 AM. It was changed on 8/28/23 at 7:00 PM. An interview with Resident #35 on 10/12/23 at 3:55 PM revealed the she missed a Fentanyl patch change in August because it was not available at the facility. A phone interview with Nurse #3 on 10/13/23 at 10:25 AM revealed she took care of Resident #35 on 8/26/23 on the day shift but she could not remember the resident and her being out of her Fentanyl patch. Nurse #3 stated if Resident #35 had ran out of her Fentanyl patch, she would have called the pharmacy and re-ordered it or called the doctor to obtain an order to put the medication on hold until it became available. A review of a progress note by the Nurse Practitioner (NP) dated 8/28/23 indicated nursing staff reported Resident #35 was out of her Fentanyl patches. A refill was sent in, and one dose was sent electronically to the local pharmacy for staff to pick up. The NP ordered Oxycodone 5 mg by mouth as needed for 4 doses until the Fentanyl patch was available. The NP progress note further indicated the NP assessed Resident #35's pain during the visit and Resident #35 complained of chronic intermittent pain to the lower back and rated her pain level at 6 out of 10 (with 1 being minimal pain and 10 being severe pain). Resident #35 reported her pain was alleviated by repositioning and rest. A phone interview with the Nurse Practitioner (NP) on 10/13/23 at 8:36 AM revealed on 8/28/23, she was informed by the nursing staff that they didn't have any of Resident #35's Fentanyl patches. The NP sent a script to the pharmacy and had them send one dose of Resident #35's Fentanyl patch as soon as possible to the facility. The NP stated she also ordered an alternate pain medication which was Oxycodone to be given by the nurses as needed until the Fentanyl patch became available. The NP also stated that when she assessed Resident #35 on 8/26/23, she complained of generalized pain, but it was not severe, and she did not note any signs of withdrawal. The NP shared that when scripts were needed on a weekend, they had an on-call provider that the nursing staff could call if a narcotic such as Resident #35's Fentanyl patch was needed. A phone interview with the Medical Director (MD) on 10/13/23 at 8:52 AM revealed it was not significant that Resident #35 missed a dose of her Fentanyl patch as long as it was substituted with something else to keep her pain controlled. However, the MD stated that he expected Resident #35's medications to be given as ordered and as prescribed by him. An interview with the Director of Nursing (DON) on 10/13/23 at 9:17 AM revealed she received a phone call from Resident #35's emergency contact last week complaining about Resident #35 running out of her Fentanyl patch two months ago. The DON stated she was not aware of what happened and why Resident #35 ran out of her Fentanyl patch. Based on record reviews, resident, staff, Pharmacist, Nurse Practitioner, and Medical Director interviews, the facility failed to administer medications as ordered by the physician that included Xarelto for atrial fibrillation, Baclofen for muscle spasms, Gabapentin for pain, Fentanyl patch for pain and Copaxone injections for Multiple Sclerosis. This occurred for 2 of 2 residents (Resident #15 and Resident #35) reviewed for significant medication errors. The findings included: 1. Resident #15 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included atrial fibrillation, chronic pain, seizure disorder, neuropathy, and muscle spasms. Review of Resident #15's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed she was cognitively intact with no behaviors and required limited to extensive assistance with all activities of daily living. The MDS assessment further revealed Resident #15 received anticoagulant medication 6 out of 7 days during the assessment period. Review of her care plan revised on 09/06/23 revealed a focus area for being on anticoagulant therapy. The interventions included administering anticoagulant medication as ordered by physician and monitor for side effects and effectiveness. Review of the care plan also revealed a focus area for being at risk for alteration in comfort and increased pain related to diagnoses of muscle spasms, history of low back pain, arthritis, and neuropathy. The interventions included administering pain medication as per orders. An interview on 10/09/23 at 11:24 AM with Resident #15 revealed she had missed some medications and most recently had missed 2 days in a row of her Xarelto. She stated she had missed doses of her Gabapentin and her Baclofen and had experienced some increased pain and cramping of her legs because of the missed medication. Resident #15 further stated she was more concerned about her Xarelto because she didn't want to be at risk of having a stroke. a. A review of Resident #15's physician's orders indicated an active order for Baclofen tablet 20 milligrams (mg) - give 20 mg by mouth 2 times a day at 6:00 AM and 6:00 PM for muscle spasm which started on 04/19/23. Resident #15's Medication Administration Record (MAR) from August to October 2023 indicated the following information. - August MAR - on 08/27/23 that the Baclofen which was scheduled to be given at 6:00 AM and 6:00 PM was missed for the 6:00 PM dose. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. - September MAR - on 09/23/23 the 6:00 AM and 6:00 PM doses were missed. The medication was marked with a 9 for both doses indicating to see progress notes; however, there were no progress notes on that date regarding the missed medications. Multiple attempts were made to contact the nurse responsible for caring for Resident #15 on 08/27/23 during the 3:00 PM to 11:00 PM shift with no return call received. A phone interview on 10/12/23 at 10:01 AM with Nurse #9 revealed she had taken care of Resident #15 on 09/22/23 to 09/23/23 on the 11:00 PM to 7:00 AM shift. Nurse #9 stated if she marked the medication with a 9 that meant the medication was not available to be given. She further stated she did not have access to the locked stock medication system and was not able to check it to see if the medication was available. She indicated when they called the contracted pharmacy, they told her the medication had to be put in the electronic medical record at a certain time (could not remember the time) to get the medications the same day. She further indicated she was not aware of any contract with a local pharmacy they could call to get the medication right away and said the contracted pharmacy had never mentioned a local pharmacy when she had called them. A phone interview on 10/11/23 at 4:26 PM with Nurse #7 revealed she had taken care of Resident #15 on the 3:00 PM to 11:00 PM shift on 09/23/23. Nurse #7 stated if she marked the medication with a 9 that meant the medication was not available to be given. She further stated she checked the locked stock medication system and the medication was not available. She indicated she called the contracted pharmacy and they told her the medication had to be put in the electronic medication record in time (could not remember what time) to get the medication on the same day. Nurse #7 further indicated she was not aware of the facility having a contract with a local pharmacy or how to get meds from a local pharmacy. b. A review of Resident #15's physician's orders indicated an active order for Xarelto tablet 20 mg - give 1 tablet by mouth one time a day for atrial fibrillation - do not substitute which started on 02/02/23. Resident #15's MAR from August to October 2023 indicated the following information: - September MAR - On 09/01/23, the MAR indicated the Xarelto which was scheduled to be given at 6:00 AM was not given. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. - October MAR - On 10/08/23 and 10/09/23, the MAR indicated the Xarelto which was scheduled to be given at 6:00 AM was not given. The medication blocks were blank indicating the medications were not given. There were no progress notes on those dates regarding the missed medication. Multiple attempts were made to contact the nurse responsible for caring for Resident #15 on 08/31/23 to 09/01/23 on the 11:00 PM to 7:00 AM shift with no return call received. A phone interview on 10/11/23 at 4:26 PM with Nurse #7 revealed she had taken care of Resident #15 on the 7:00 AM to 3:00 PM shift on 10/08/23 and 10/09/23. Nurse #7 stated she remembered the medication was not available and was not available in the locked stock medication system so she had called the contracted pharmacy. The contract pharmacy told her the medication had to be put in the electronic medical record in time (could not remember what time) to get the medication on the same day. Nurse #7 further indicated she was not aware of the facility having a contract with a local pharmacy or how to get meds from a local pharmacy. c. A review of Resident #15's physician's orders indicated an active order for Gabapentin Capsule 100 mg - give 1 capsule 3 times a day at 6:00 AM, 12:00 PM and 8:00 PM which was started on 02/01/23. Resident #15's MAR from August to October 2023 indicated the following information: - September MAR - On 09/28/23 the MAR indicated the Gabapentin which was scheduled at 8:00 PM was not given. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. On 09/29/23 the MAR indicated the Gabapentin which was scheduled at 2:00 PM was not given. The medication was marked with a 9 indicating to see progress notes; however, there were no progress notes on that date regarding the missed medication. Multiple attempts were made to contact the nurse responsible for caring for Resident #15 on 09/28/23 to 09/29/93 on the 7:00 PM to 7:00 AM shift with no return call. A phone interview on 10/11/23 at 4:26 PM with Nurse #7 revealed she had taken care of Resident #15 on the 7:00 AM to 3:00 PM shift on 09/29/23. Nurse #7 stated if she marked the medication with a 9 that meant the medication was not available to be given. She further stated she checked the locked stock medication system and the medication was not available. She indicated she called the contracted pharmacy and they told her the medication had to be put in the electronic medical record in time (could not remember what time) to get the medication on the same day. Nurse #7 further indicated she was not aware of the facility having a contract with a local pharmacy or how to get meds from a local pharmacy. An interview on 10/12/23 at 11:26 AM with Unit Manager (UM) #1 revealed she was not aware of Resident #15 missing her Baclofen in August and September 2023, missing her Gabapentin in September 2023 and missing her Xarelto in September and 2 days in a row in October of 2023. She stated the nurses were supposed to reorder medications once they were down to 3-5 doses of the medication and said they must not have reordered the medication timely. UM #1 further stated they had a backup pharmacy through their main pharmacy which was just up the street from the facility and it should have been filled through them so the resident didn't miss her medication. She indicated it was bad nursing not to give residents their medications but when you used agency nurses as much as they did it was difficult to ensure the residents got their medications as ordered. An interview on 10/11/23 at 3:45 PM with the Medical Director (MD) revealed he was not aware of Resident #15 missing medications and said it should not happen especially given her diagnoses. The MD stated Resident #15 should not miss doses of her Baclofen and Gabapentin and certainly should not miss her Xarelto 2 days in a row; however, it would not be concerning for putting her at risk of a stroke unless she missed the medication for a longer period than 2 days. He further stated she would have to miss the medication more than 20 days to be at risk of a stroke. The MD indicated they had a backup pharmacy that was local and should be contacted for medications that are not available in the facility. He further indicated all the nurses should be aware of the backup pharmacy and how to access medications from them when they are not available through the contracted pharmacy. The MD said he expected to be notified when residents were not receiving medications as ordered and said he had not been notified that Resident #15 had missed these medications. The MD stated he expected all residents to be given their medications as prescribed. An interview on 10/12/23 at 1:18 PM with the Director of Nursing (DON) revealed she was not here when most of these medications were missed for Resident #15 but stated she expected they needed to provide more education to the nurses about administering medications and what they needed to do in the event the medication was not available to be given since most of them were agency nurses. She stated she expected all residents to receive their medications as ordered by the physician.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident and staff interviews the facility failed to obtain dental services needed for extractions for 1...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident and staff interviews the facility failed to obtain dental services needed for extractions for 1 of 2 resident's reviewed for dental services (Resident #62). The Findings Included: Resident #62 was admitted to the facility on [DATE] with diagnosis that included congestive heart failure and kidney disease. The annual Minimal Data Set (MDS) dated [DATE] coded Resident #62 as cognitively intact and with no dental concerns. A review of Resident #62's dental records revealed Resident #62 last received dental service on 10/7/22 and a dental consent for tooth extractions was signed on 10/21/22 by Resident # 62 and a Nurse Practitioner. A review of Resident #62's medical record and progress notes revealed no additional dental exams or dental notes after the signed consent on 10/22/23. On 10/09/23 at 2:10 PM Resident # 62 stated he had been waiting 6 months to receive his upper dentures. Resident #62 said during his last dental exam, he agreed to have his remaining upper teeth pulled so he could receive upper dentures and a consent was signed by him. He stated he had not been seen by the dentist or had his teeth extracted. Resident #62 stated he did not have any mouth or tooth pain and was able to eat fine and could wait to receive his dentures. The Dental Hygienist was in the facility providing dental services and stated on 10/10/23 at 11:23 AM Resident #62 had not been seen by her or the Dentist since October of 2022. The Dental Hygienist verified Resident #62 was not on her list to be seen. The Social Worker (SW) stated in an interview on 10/10/23 at 12:54 PM Resident #62 was not seen by the dental clinic on 9/28/23 and was not on the list to be seen on 10/10/23. She stated that residents were seen by the dental clinic every 150 days. The SW stated she was not working at the facility in 2022 and was unaware Resident #62 needed to have tooth extractions for upper dentures, he had not told her he had any dental concerns or wanted dentures. The SW stated she would contact the dental clinic and find out if Resident #62 would need to be added to the list or be sent out to a dentist. The Dentist was able to do teeth extractions in the facility. The SW stated when she spoke to residents who were cognitively intact, she relied on them to tell her if they needed any dental service. If a resident said they had concerns with their teeth, she would add them to the dental visit list for the dental hygienist or dentist to see them and sent the list to the dental provider. The Administrator stated on 10/12/23 at 1:54 PM that Resident # 62 should have had his teeth extracted for dentures when the consent was signed in October of last year.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and interviews with staff, the facility failed to clean 2 of 2 ice scoop holders and failed to store an ice scoop under sanitary conditions. This practice had the potential to af...

Read full inspector narrative →
Based on observations and interviews with staff, the facility failed to clean 2 of 2 ice scoop holders and failed to store an ice scoop under sanitary conditions. This practice had the potential to affect beverages served to residents. The findings included: An observation of the A Hall ice chest cooler ice scoop holder on 10/11/23 at 9:44 AM revealed standing water with grey/brown debris in the water in the bottom of the ice scoop holder. The tip of the ice scoop was submerged in the water. An interview with NA #2 on 10/11/23 at 9:44 AM said the coolers and ice scoops were cleaned by the kitchen but was unable to recall when ice chest and scoops were cleaned. An observation of the B Hall ice chest cooler and ice scoop holder on 10/11/23 at 10:05 AM revealed grey/brown debris in the bottom of the ice scoop holder with standing water. The standing water was not touching the ice scoop. The Dietary Manager (DM) stated on 10/11/23 at 10:39 AM the ice chest and ice scoops were not the responsibility of the kitchen to be checked for cleanliness and to be cleaned. The DM stated he was unaware of a cleaning schedule for the ice chest and coolers to be cleaned. The Director of Nursing (DON) stated on 10/12/23 at 1:14 PM the ice scoops, holder and chest should be cleaned as needed by the kitchen. The Administrator stated on 10/12/23 at 1:54 PM the ice chest, scoops and scoop holders should be cleaned regularly and as needed by the kitchen staff.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on observations, resident and staff interviews and record review, the facility's Quality Assurance (QA) process failed to implement, monitor, and revise as needed the action plan developed for t...

Read full inspector narrative →
Based on observations, resident and staff interviews and record review, the facility's Quality Assurance (QA) process failed to implement, monitor, and revise as needed the action plan developed for the recertification and complaint surveys dated 07/11/22 and 07/23/21 to achieve and sustain compliance. This was for 1 recited deficiency on the current recertification and complaint investigation survey of 10/13/23 related to food procurement, store/prepare/serve-sanitary. The continued failure during three federal surveys of record showed a pattern of the facility's inability to sustain an effective quality assurance program. The findings included: This tag is cross-referenced to: F-812 - Based on observations and interviews with staff, the facility failed to clean 2 of 2 ice scoop holders and failed to store an ice scoop under sanitary conditions. This practice had the potential to affect beverages served to residents. During the previous recertification and complaint survey on 07/11/22, the facility failed to change oil used in a deep fryer that appeared burnt and black in color, failed to remove a buildup of dark colored oil splatter marks from the inside and outside of the fryer and from the shelves of metal table located beside the fryer, failed to remove crumbs and dust debris from the lower shelf of a metal prep table, failed to remove a buildup of a black colored substance from two ceiling vents located above the steam table to prevent possible cross contamination of food, and failed to ensure staff covered facial hair during food service and meal tray setup. These failures had the potential to affect the food being served to residents. During the previous recertification and complaint survey on 07/23/21, the facility failed to remove expired food from 1 of 1 walk-in coolers, failed to date nutritional supplements to identify their use by date, failed to maintain a sanitary milk cooler and failed to ensure the milk cooler was free of standing water for 1 of 1 milk cooler, failed to maintain a sanitary reach-in cooler for 1 of 1 reach-in cooler, failed to maintain a sanitary ice machine for 1 of 1 ice machine, failed to maintain sanitary nourishment room refrigerators for 2 of 2 nourishment refrigerators (200 hall nourishment refrigerator and 300 hall nourishment refrigerator), and failed to ensure food and beverages were labeled and dated for 2 of 2 nourishment refrigerators and freezers. An interview was conducted with the Administrator on 09/28/23 at 11:26 AM. He stated he rounded the facility on a regular basis to identify potential issues and to address the findings proactively. The facility held QA meetings almost daily and had done Quality Assurance and Performance Improvement (QAPI) process per the facility's protocol so far. He explained he had just started his role as the Administrator in late August and was not in the facility long enough to provide any pertinent information to explain why food storage/sanitary was cited repeatedly.
Dec 2022 1 deficiency
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Deficiency F0806 (Tag F0806)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and resident and staff interviews the facility failed to honor a resident's choice regardi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and resident and staff interviews the facility failed to honor a resident's choice regarding food preferences for 1 of 1 resident (Resident #1) reviewed for choices. Findings included: Resident #1 was admitted to the facility 11/11/22 with diagnoses of anemia and malnutrition. The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #1 was cognitively intact. Review of a nutrition care plan last revised 12/07/22 revealed Resident #1 was on a regular diet and had a strong dislike of pears. Interventions included providing her diet as ordered and honoring her allergies. An observation of Resident #1's meal tray on 12/07/22 at 12:08 PM revealed a dish containing diced pears sitting on the tray. An observation of Resident #1's meal tray card at the same time and date revealed a note stating, no pears. An interview with Resident #1 on 12/07/22 at 12:09 PM revealed she did not like pears and requested not to receive pears on her meal tray. She stated she received food on her meal trays she did not like all the time. During an interview with the Dietary Manager (DM) on 12/07/22 he confirmed Resident #1 received pears on her meal tray and her tray ticket read no pears. He stated meal trays were checked for accuracy before leaving the kitchen by the staff member who placed beverages on the tray. The DM stated there were usually 3 staff members running the meal tray line but for lunch on 12/07/22 there were only 2 staff members running the meal tray line. He stated the person placing beverages on the meal trays on 12/07/22 was also having to call out diet orders to the cook and that probably contributed to Resident #1 receiving pears on her meal tray. The DM stated Resident #1 should not have received pears on her meal tray. An interview with Dietary Aide #1 on 12/07/22 at 12:19 PM revealed he was responsible for checking meal trays for accuracy before they left the kitchen on 12/07/22. He explained there were only 2 people running the meal tray line for lunch on 12/07/22 and he had to call out diet orders to the cook, place beverages on the meal trays, and check the trays for accuracy before they left the kitchen. Dietary Aide #1 stated he overlooked the note stating no pears on Resident #1's meal tray card and she should not have received pears on her meal tray. An interview with the Administrator on 12/08/22 at 12:23 PM revealed she expected resident food preferences to be honored and if residents requested not to receive certain food items the items should not be on their meal tray. An interview with the Registered Dietician (RD) on 12/08/22 at 01:31 PM revealed she expected staff to honor resident preferences. The RD stated Resident #1 should not have received pears on her meal tray since her tray card read no pears and she should have received an appropriate alternative.
Jul 2022 11 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #291 was admitted to the facility on [DATE]. Review of Resident #291's medical record revealed an admission Minimum...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #291 was admitted to the facility on [DATE]. Review of Resident #291's medical record revealed an admission Minimum Data Set (MDS) with an ARD (Assessment Reference Date) of 6/21/22. The MDS was noted as completed on 7/2/22. In an interview on 7/8/22 at 3:16 PM the Regional MDS Coordinator indicated the admission MDS for Resident #291 was not completed within 14 days of admission. He stated the facility did not have a full time MDS coordinator and this MDS was a few days late. During an interview with the Administrator on 7/08/22 at 3:45 PM she stated the MDS should be completed within the regulatory timeframe. Based on record review and staff interviews, the facility failed to complete admission Minimum Data Set (MDS) assessments within 14 days of admission for 2 of 4 sampled residents reviewed for Resident Assessments (Residents #38 and #291). Findings included: 1. Resident #38 was admitted to the facility on [DATE]. Review of Resident #38's electronic medical record revealed an admission MDS assessment with an ARD (Assessment Reference Date) of 04/18/22. The MDS assessment was noted as completed on 05/18/22. During an interview on 07/07/22 at 10:54 AM, the Regional MDS Consultant revealed the facility was currently without a full-time MDS Coordinator and he had been filling in until a permanent replacement was hired. The Regional MDS Consultant confirmed Resident #38's admission assessment dated [DATE] was not completed within 14 days of admission. During an interview on 07/08/22 at 3:45 PM, the Administrator stated she would expect for MDS assessments to be completed within the regulatory timeframe.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0637 (Tag F0637)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure a significant change Minimum Data Set (MDS) assessmen...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure a significant change Minimum Data Set (MDS) assessment was completed within 14 days of a resident being admitted into Hospice care for 1 of 1 sampled resident reviewed for Hospice (Resident #36). Findings included: Resident #36 was admitted to the facility on [DATE] with multiple diagnoses that included dementia without behavioral disturbances and age-related debility. The hospice certification plan of care, with an effective date of 02/04/22, noted Resident #36 was certified to receive hospice services for end-of-life care. Review of Resident #36's electronic medical record revealed a significant change MDS with an Assessment Reference Date (ARD) of 02/14/22. The MDS assessment was noted as completed on 03/04/22. During an interview on 07/07/22 at 10:54 AM, the Regional MDS Consultant revealed the facility was currently without a full-time MDS Coordinator and he had been filling in until a permanent replacement was hired. The Regional MDS Consultant confirmed Resident #36's significant change MDS assessment dated [DATE] was not completed within the regulatory time frame. During an interview on 07/08/22 at 3:45 PM, the Administrator stated she would expect for MDS assessments to be completed within the regulatory timeframe.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to accurately code Minimum Data Set (MDS) assessments in the are...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to accurately code Minimum Data Set (MDS) assessments in the areas of nutrition, hospice, and discharge location for 4 of 24 (Residents #240, #11, #90 and #91) sampled residents. Findings included: 1. Resident #240 was admitted to the facility 11/19/21 with diagnoses including stroke and diabetes. Review of the Care Area Assessment (CAA) for feeding tube dated 12/01/21 revealed Resident #240 received all nutrition via feeding tube. Review of Resident #240's Physician orders dated 04/12/22 revealed he was to receive jevity 1.5 (a nutrition supplement used for feeding tubes) at 85 milliliters (ml) an hour for 20 hours through his feeding tube and the feeding was to be off for 4 hours. The order also stated Resident #240's feeding tube was to be flushed with 100 ml of water every 4 hours. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #240 had a feeding tube, received a mechanically altered diet, received 51% or more calories through tube feeding during the assessment period, and received 501 cubic centimeters (CC) or more average fluid intake per day by tube feeding during the assessment period. Review of Resident #240's nutrition care plan last revised 07/05/22 revealed he was NPO (an abbreviation meaning nothing by mouth). An interview with the Regional MDS Coordinator on 07/08/22 at 03:39 PM revealed Resident #240 did not receive a mechanically altered diet because he was NPO. He stated Resident #240 received all his nutrition through his feeding tube and the MDS indicating Resident #240 received a mechanically altered diet was a coding error. An interview with the Interim Director of Nursing (DON) on 07/08/22 at 02:47 PM revealed she expected MDS to be coded correctly. An interview with the Administrator on 07/08/22 at 04:09 PM revealed the facility had not had a full-time MDS Coordinator since January 2022. She stated there had been a person helping with MDS coding on a part-time basis but they had not worked in a while. The Administrator explained the lack of having a full time MDS Coordinator contributed to coding errors, but she expected MDS assessments to be coded correctly. 2. Resident #11 was admitted to the facility 02/06/20 with diagnoses including stroke and diabetes. Review of Resident #11's Physician orders dated 01/04/21 revealed an order for her to be NPO. Resident #11 had a Physician order dated 12/02/21 to receive 100 milliliter (ml) of water flush through her feeding tube every 4 hours. Resident #11 had a Physician order dated 12/11/21 to receive jevity 1.5 at 65 ml per hour for 18 hours a day through her feeding tube. The quarterly MDS dated [DATE] revealed Resident #11 had a feeding tube, received a mechanically altered diet, received 51% or more calories through tube feeding during the assessment period, and received 501 cubic centimeters (CC) or more average fluid intake per day by tube feeding during the assessment period. An interview with the Regional MDS Coordinator on 07/08/22 at 03:39 PM revealed Resident #11 did not receive a mechanically altered diet because she was NPO. He stated Resident #11 received all her nutrition through her feeding tube and the MDS indicating Resident #11 received a mechanically altered diet was a coding error. An interview with the Interim Director of Nursing (DON) on 07/08/22 at 02:47 PM revealed she expected MDS to be coded correctly. An interview with the Administrator on 07/08/22 at 04:09 PM revealed the facility had not had a full-time MDS Coordinator since January 2022. She stated there had been a person helping with MDS coding on a part-time basis but they had not worked in a while. The Administrator explained the lack of having a full time MDS Coordinator contributed to coding errors, but she expected MDS assessments to be coded correctly. 4. Resident #91 was admitted to the facility on [DATE]. A discharge summary of stay dated 04/29/22 revealed Resident #91 discharged home with home health services. The discharge Minimum Data Set (MDS) dated [DATE] indicated Resident #91 was discharged to an acute hospital. During an interview on 07/07/22 at 10:54 AM, the Regional MDS Consultant revealed the facility was currently without a full-time MDS Coordinator and he had been filling in until a permanent replacement was hired. The Regional MDS Consultant confirmed Resident #91's discharge MDS assessment dated [DATE] was coded in error as discharging to an acute hospital and a modification would be submitted to accurately reflect that she discharged to the community. During an interview on 07/08/22 at 3:45 PM, the Administrator stated she would expect for MDS assessments to be completed accurately. 3. Resident #90 was admitted to the facility 11/30/21. Review of the hospital discharge orders dated 11/30/21 indicated Resident #90 was discharged to a skilled nursing facility with hospice care. The physician's order dated 11/30/21 revealed Resident #90 was admitted for hospice level of care. Review of the baseline care plan dated 11/30/21 indicated Resident #90's admission goals were to receive hospice care. The care plan initiated 11/30/21 by the hospice provider revealed Resident #90 started to receive hospice level of care since 11/30/21. Review of the admission MDS dated [DATE] revealed Resident #90 was coded as not receiving hospice care while in the facility under the special treatments and programs in Section O. An interview with the Regional MDS Coordinator on 07/07/22 at 10:53 AM revealed the MDS nurse who had coded Resident #90's assessment incorrectly was no longer working in the facility. He acknowledged that it was a coding error as Resident #90 admitted on [DATE] and was under hospice care since admission. An interview with the Interim Director of Nursing (DON) on 07/07/22 at 01:34 PM revealed she expected all the MDS assessments to be completed accurately. An interview with the Administrator on 07/08/22 at 04:09 PM revealed the facility had not had a full-time MDS Coordinator since January 2022. She stated there had been a person helping with MDS coding on a part-time basis but she had not worked in a while. The Administrator explained the lack of having a full time MDS Coordinator contributed to coding errors, but she expected MDS assessments to be coded correctly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to obtain labs per physician's order to monitor kidney function,...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to obtain labs per physician's order to monitor kidney function, liver function and a test for white blood cells (T-cells) which are an indicator of immune function for 1 of 5 sampled residents reviewed for unnecessary medications (Resident #14). Findings included: Resident #14 was admitted to the facility on [DATE] with diagnoses that included a virus that attacks the body's immune system, intracerebral hemorrhage (bleeding into the brain tissue), and seizure disorder. An active physician's order dated 03/23/21 for Resident #14 read in part, obtain kidney function, liver function and CD4 count (test that measures the white blood cells that fight infection) every 3 months in March, June, September, and December. Review of Resident #14's medical record revealed the last liver function lab test was obtained was on 12/30/21. There were no other lab tests obtained for kidney function, liver function or CD4 count. During an interview on 07/08/22 at 11:17 AM, the Interim Director of Nursing (IDON) revealed all orders for lab tests were placed in the lab communication book for them to be obtained when due. The Interim DON was not sure why the labs ordered for Resident #14 were not documented in the lab communication book and confirmed the labs were not obtained per physician order. During an interview on 07/08/22 at 3:45 PM, the Administrator stated she expected for labs to be completed per physician order. The Administrator was unaware Resident #14's labs were not obtained as ordered and explained she felt the breakdown was due to not having a consistent DON to oversee the process. During a phone interview on 07/08/22 at 10:28 AM, the Medical Doctor (MD) revealed he would expect for labs to be obtained as ordered.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the manufacturer's package insert indicated patients on Depakote required lab monitoring of valproic acid level onc...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the manufacturer's package insert indicated patients on Depakote required lab monitoring of valproic acid level once every 2 to 3 months during the first 6 months of treatment. Subsequently, repeated labs must be conducted once every 6 to 12 months in stable patients and whenever the clinical status changed. Resident #14 was admitted to the facility on [DATE] with diagnoses that included a virus that attacks the body's immune system, intracerebral hemorrhage (bleeding into the brain tissue), and seizure disorder. An active physician's order for Resident #14 dated 10/19/21 read, Depakote (anticonvulsant medication used to treat seizure disorders) 375 milligrams (mg) by mouth twice daily for epilepsy (seizure disorder). The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #14 with moderate impairment in cognition. The Medication Administration Records (MARs) for May 2022, June 2022 and July 2022 revealed Resident #14 received Depakote 375 mg twice daily as ordered. A Psych progress note dated 05/16/22 read in part, Depakote level ASAP (as soon as possible). Review of Resident #14's medical records revealed there were no lab results for valproic acid level for the months of May 2022, June 2022 or July 2022. Review of Resident #14's medical record revealed monthly Medication Regimen Reviews (MMRs) were completed by the Consultant Pharmacist (CP) with the last review completed on 06/05/22. There were no recommendations from the CP related to obtaining a Depakote level. During a phone interview on 07/07/22 at 4:56 PM, the CP acknowledged that according to manufacturer guidelines, valproic acids were required to be checked routinely for residents who received Depakote medication. He explained when completing the monthly MRR, lab results were reviewed to ensure each resident received all the labs as indicated by the guidelines. The CP further explained when he identified irregularities and needed to make recommendations, he notified the provider either verbally or in writing. The CP could not explain why Resident #14's valproic acid level was not checked as he did not have access to the computer during the interview. During a phone interview on 07/08/22 at 10:51 AM, the Medical Doctor (MD) revealed he depended on the CP to report any irregularities to ensure all the required labs were obtained according to the guidelines. The MD stated the potential harm for residents receiving Depakote medication, without monitoring valproic acid levels, could be increased behaviors, seizures, or mood fluctuations. The MD stated it was his expectation for the CP to alert him when Resident #14's lab for valproic acid was due. During an interview on 07/08/22 at 02:55 PM, the Interim Director of Nursing (DON) stated she expected the CP to report all drug irregularities identified during the MRR to the provider to ensure labs were completed as required by the guidelines and/or physician's order. During an interview on 07/08/22 at 03:46 PM, the Administrator stated she expected the CP to identify all the drug irregularities and alert the provider to ensure all the labs were obtained as required by the guidelines and/or physician's order. Based on record review and interviews with the staff, Consultant Pharmacist (CP), and Medical Director (MD), the CP failed to identify drug irregularities and provide recommendations for 2 of 5 residents reviewed for unnecessary medications (Residents #26 and Resident #14). The findings included: 1. Review of manufacturer's package insert indicated patients on Depakote required lab monitoring of valproic acid level once every 2-3 months during the first 6 months of treatment. Subsequently, repeated labs must be conducted once every 6 to 12 months in stable patients and whenever the clinical status changed. Resident #26 was admitted to the facility 01/31/17 with diagnoses included Alzheimer's disease, dementia, anxiety disorder, and depression. Review of Resident #26's medical records revealed her last valproic acid level was completed on 02/17/21. No additional labs for valproic acid level had been documented since then. The physician's orders dated 02/18/21 revealed Resident #26 had obtained an order to receive 2 capsules of Depakote 125 milligrams (mg) by mouth 2 times daily for mood stabilization. A review of medication administration records (MARs) indicated Resident #26 had received 2 capsules of Depakote 125 mg 2 times daily as ordered since it was in initiated on 02/18/21. Review of Resident #26's medical records revealed the CP had conducted medication regimen reviews (MRRs) monthly since February 2021. The last recommendation to the provider dated 03/31/21 was not related to Depakote. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #26 with severe impaired cognition. She received antidepressant and antianxiety daily during the 7-day assessment period. During a phone interview with the CP on 07/07/22 at 04:56 PM, he acknowledged that residents who were receiving Depakote required to check valproic acid level routinely according to the guidelines. He stated when he performed the monthly MRR, lab requirements were reviewed to ensure each resident would receive all the labs as indicated by the manufacturer's guidelines. He added he would never let any resident on Depakote without valproic acid level checked for over a year. When he identified irregularities and needed to make recommendations, he would notify the provider either verbally or in writing. He did not know why Resident #26's valproic acid level was not checked for so long as he could not access to the computer during the interview. A phone interview with the MD on 07/08/22 at 10:51 AM revealed he depended on the CP to report any irregularities to ensure all the required labs were in place according to the guidelines. The potential harm for residents receiving Depakote without monitoring of valproic acid levels could be increased behaviors, seizures, or mood fluctuations. It was his expectation for the CP to alert him when Resident #26's lab for valproic acid was due. An interview with the Interim Director of Nursing (DON) on 07/08/22 at 02:55 PM revealed she expected the CP to report all drug irregularities identified during the MRR to the provider to ensure all the labs required by the guidelines were completed in timely manner. An interview with the Administrator on 07/08/22 at 03:46 PM revealed she expected the CP to identify all the drug irregularities and alert the provider to ensure all the labs required by the guidelines were completed in timely manner.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the manufacturer's package insert revealed patients on Depakote medication required lab monitoring of valproic acid...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the manufacturer's package insert revealed patients on Depakote medication required lab monitoring of valproic acid level once every 2 to 3 months during the first 6 months of treatment. Subsequently, repeated labs must be conducted once every 6 to 12 months in stable patients and whenever the clinical status changed. Resident #14 was admitted to the facility on [DATE] with diagnoses that included a virus that attacks the body's immune system, intracerebral hemorrhage (bleeding into the brain tissue), and seizure disorder. An active physician's order for Resident #14 dated 10/19/21 read, Depakote (anticonvulsant medication used to treat seizure disorders) 375 milligrams (mg) by mouth twice daily for epilepsy (seizure disorder). The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #14 with moderate impairment in cognition. Review of Resident #14's psychosocial well-being care plan, last reviewed/revised on 05/22/22, revealed his Guardian requested mental health services with a goal to reduce psychiatric medication whenever possible without risk to his mental health. Interventions included providing medications and obtaining labs as ordered. The Medication Administration Records (MAR) for May 2022, June 2022 and July 2022 revealed Resident #14 received Depakote 375 mg twice daily as ordered. A Psych progress note dated 05/16/22 read in part, Depakote level ASAP (as soon as possible). Review of Resident #14's medical records revealed there were no lab results for valproic acid level for the months of May 2022, June 2022 or July 2022. During a phone interview on 07/07/22 at 4:56 PM, the Consultant Pharmacist (CP) revealed that according to manufacturer guidelines, valproic acids were required to be checked routinely for residents who received Depakote medication. During a phone interview on 07/08/22 at 10:51 AM, the Medical Doctor (MD) revealed the potential harm for residents receiving Depakote medication, without monitoring valproic acid levels, could be increased behaviors, seizures, or mood fluctuations. During an interview on 07/08/22 at 02:55 PM, the Interim Director of Nursing (DON) stated she expected for all labs to be obtained, followed-up on, and completed per the manufacturer's guidelines. During an interview on 07/08/22 at 03:46 PM, the Administrator stated she expected labs to be completed as required per the manufacturer's guidelines. Based on record review and interviews with the staff, Consultant Pharmacist (CP), and Medical Director (MD), the facility failed to ensure each resident's medication regimen was free from unnecessary medication for failure to provide adequate lab monitoring for 2 of 5 residents reviewed for unnecessary medications (Residents #26 and Resident #14). The findings included: 1. Review of manufacturer's package insert indicated patients on Depakote required lab monitoring of valproic acid level once every 2-3 months during the first 6 months of treatment. Subsequently, repeated labs must be conducted once every 6 to 12 months in stable patients and whenever the clinical status changed. Resident #26 was admitted to the facility 01/31/17 with diagnoses included Alzheimer's disease, dementia, anxiety disorder, and depression. Review of care plan for psychosocial well-being initiated 12/04/20 revealed Resident #26's family requested mental health services with the goal to reduce psychiatric medication whenever possible without risk to compromise her mental health. Interventions included providing psychotropic medications and labs as ordered. Review of Resident #26's medical records revealed her last valproic acid level was completed on 02/17/21. No additional labs for valproic acid level had been documented since then. The physician's orders dated 02/18/21 revealed Resident #26 had obtained an order to receive 2 capsules of Depakote 125 milligrams (mg) by mouth 2 times daily for mood stabilization. A review of medication administration records (MARs) indicated Resident #26 had received 2 capsules of Depakote 125 mg 2 times daily as ordered since it was in initiated on 02/18/21. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #26 with severe impaired cognition. She received antidepressant and antianxiety daily during the 7-day assessment period. During a phone interview with the CP on 07/07/22 at 04:56 PM, he acknowledged that residents who were receiving Depakote required to check valproic acid level routinely according to the guidelines. A phone interview with the MD on 07/08/22 at 10:51 AM revealed the potential harm for residents receiving Depakote without monitoring of valproic acid levels could be increased behaviors, seizures, or mood fluctuations. An interview with the Interim Director of Nursing (DON) on 07/08/22 at 02:55 PM revealed she expected all the labs required by the manufacturer's guidelines to be carried up, followed-up, and completed accurately in timely manner. An interview with the Administrator on 07/08/22 at 03:46 PM revealed she expected all the labs required by the manufacturer's guidelines to be completed in timely manner.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to include in the resident's medical record documentation of ed...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to include in the resident's medical record documentation of education or immunization status for the influenza vaccine for 3 of 5 sampled residents (Residents #15, #42, and #75). Findings included: The facility's policy titled Influenza Vaccination reviewed/revised 10/27/20 read in part, It is the policy of this facility to minimize the risk of acquiring, transmitting, or experiencing complications from influenza by offering our residents, staff members and volunteer workers annual immunization against influenza .2) Influenza vaccinations will be routinely offered annually from October 1st through March 31st unless such immunization is medically contraindicated, the individual has already been immunized, or refuses the vaccine .8) The resident's medical record will include documentation that the resident and/or their representative was provided education regarding the benefits and potential side effects of the immunization and that the resident received or did not receive the immunization due to contraindication or refusal. 1. Resident #15 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #15 with severe impairment in cognition. Review of Resident #15's medical record revealed he received an influenza vaccine on 01/06/21. There was no documentation to indicate he was offered, received, or declined the influenza vaccine in or after October 2021. During an interview on 07/08/22 at 2:49 PM, the Interim Director of Nursing (IDON) revealed she had only been in the position for a little over a week and was not sure what the facility's process was for keeping track of immunization status for the residents. The Interim DON confirmed Resident #15's medical record did not contain documentation to indicate he was educated on the influenza vaccine and received or declined the influenza vaccine in or after October 2021. During an interview on 07/08/22 at 5:10 PM, the Administrator revealed she was responsible for obtaining consents for the COVID-19 vaccination and the Director of Nursing (DON) was responsible for obtaining consents for the influenza and pneumococcal vaccines. The Administrator stated she knew they had provided residents with the influenza vaccine last year if they consented and indicated all information to support the influenza vaccine was offered, received, or refused should have been documented in each resident's medical record. The Administrator could not explain why Resident #15's medical record did not contain documentation to indicate he was provided education regarding the influenza vaccine or the influenza vaccine was received or refused. The Administrator explained she felt the breakdown was due to not having a consistent DON to oversee the process. 2. Resident #42 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #42 with moderate impairment in cognition. Review of Resident #42's medical record revealed no documentation to indicate he was educated on the influenza vaccine and received or declined the influenza vaccine. During an interview on 07/08/22 at 2:49 PM, the Interim Director of Nursing (IDON) revealed she had only been in the position for a little over a week and was not sure what the facility's process was for keeping track of immunization status for the residents. The Interim DON confirmed Resident #42's medical record did not contain documentation to indicate he was educated on the influenza vaccine and received or declined the influenza vaccine in or after October 2021. During an interview on 07/08/22 at 5:10 PM, the Administrator revealed she was responsible for obtaining consents for the COVID-19 vaccination and the Director of Nursing (DON) was responsible for obtaining consents for the influenza and pneumococcal vaccines. The Administrator stated she knew they had provided residents with the influenza vaccine last year if they consented and indicated all information to support the influenza vaccine was offered, received, or refused should have been documented in each resident's medical record. The Administrator could not explain why Resident #42's medical record did not contain documentation to indicate he was provided education regarding the influenza vaccine or the influenza vaccine was received or refused. The Administrator explained she felt the breakdown was due to not having a consistent DON to oversee the process. 3. Resident #76 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #76 with intact cognition. Review of Resident #76's medical record revealed no documentation to indicate he was educated on the influenza vaccine and received or declined the influenza vaccine. During an interview on 07/08/22 at 2:49 PM, the Interim Director of Nursing (IDON) revealed she had only been in the position for a little over a week and was not sure what the facility's process was for keeping track of immunization status for the residents. The Interim DON confirmed Resident #76's medical record did not contain documentation to indicate he was educated on the influenza vaccine and received or declined the influenza vaccine in or after October 2021. During an interview on 07/08/22 at 5:10 PM, the Administrator revealed she was responsible for obtaining consents for the COVID-19 vaccination and the Director of Nursing (DON) was responsible for obtaining consents for the influenza and pneumococcal vaccines. The Administrator stated she knew they had provided residents with the influenza vaccine last year if they consented and indicated all information to support the influenza vaccine was offered, received, or refused should have been documented in each resident's medical record. The Administrator could not explain why Resident #76's medical record did not contain documentation to indicate he was provided education regarding the influenza vaccine or the influenza vaccine was received or refused. The Administrator explained she felt the breakdown was due to not having a consistent DON to oversee the process.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations and staff interviews the facility failed to change oil used in a deep fryer that appeared burnt and black in color, failed to remove a buildup of dark colored oil splatter marks ...

Read full inspector narrative →
Based on observations and staff interviews the facility failed to change oil used in a deep fryer that appeared burnt and black in color, failed to remove a buildup of dark colored oil splatter marks from the inside and outside of the fryer and from the shelves of metal table located beside the fryer, failed to remove crumbs and dust debris from the lower shelf of a metal prep table, failed to remove a buildup of a black colored substance from two ceiling vents located above the steam table to prevent possible cross contamination of food, and failed to ensure staff covered facial hair during food service and meal tray setup. These failures had the potential to affect the food being served to residents. Findings included: 1. A tour of the kitchen on 07/05/22 at 10:00 AM with the Dietary Manager (DM) revealed oil in the deep fryer was black in color. The top and sides of the deep fryer had a large amount of buildup of dark colored oil splattered on the inside and outside of the fryer. A metal table located beside the deep fryer had multiple areas of dark colored oil splattered on the top and lower shelf of the table. During an interview on 07/05/22 at 10:01 AM the DM confirmed the oil in the deep fryer was black in color indicating it needed to be changed. He also acknowledged oil had splattered on the inside and outside of the deep fryer and the table beside it and both needed to be cleaned to remove the buildup. The DM revealed he didn't have a schedule to show how often the oil in the deep fryer was changed or when it was last cleaned. The DM stated it was the responsibility of kitchen staff to ensure the oil in the deep fryer was changed when needed and the kitchen equipment was kept clean. An interview was conducted on 07/08/22 at 3:45 with the Administrator. The Administrator revealed it was her expectation dietary staff kept kitchen equipment clean. The Administrator revealed it was her expectation dietary staff followed a schedule to clean the equipment used in the kitchen. 2. Observations during the initial tour of the kitchen on 07/05/22 at 10:00 AM revealed a metal food prep table with crumbs and dust debris scattered along the lower shelf. During an interview on 07/05/22 at 10:00 AM the DM revealed the lower shelf on the prep table had crumbs and dust debris and needed to be cleaned. The DM revealed the prep table should be wiped off daily but was unable to confirm when it was last done. The DM stated it was the responsibility of kitchen staff to ensure kitchen equipment was kept clean. An interview was conducted on 07/08/22 at 3:45 with the Administrator. The Administrator revealed it was her expectation dietary staff kept kitchen equipment clean. The Administrator revealed it was her expectation dietary staff followed a schedule to clean the equipment used in the kitchen. 3. An observation of meal tray service on 07/05/22 at 11:35 AM revealed two air vents in the ceiling with a buildup of a black colored substance. Both had developed several condensation droplets of water along each vent. The vents were located above the steam table where food was being plated and ready to serve to residents. No air was felt coming from the vents. During an interview on 07/05/22 at 11:35 AM The DM revealed maintenance oversaw the cleaning of the air vents in the kitchen. The DM indicated maintenance was aware the vents needed to be cleaned but due to an unexpected event the previous maintenance person was recently replaced. The DM was unsure if the new Maintenance Director was aware he was responsible for cleaning the air vents in the kitchen. During an interview on 07/11/22 at 9:55 AM the Maintenance Director revealed he started his position on 06/27/22. The Maintenance Director explained staff communicate with him using a paper form or verbally tell him of issues that need to be addressed. The Maintenance Director revealed he wasn't aware of being responsible for cleaning the ceiling vents in the kitchen and since he started his position hadn't receive a request from kitchen staff related to cleaning ceiling vents. The Maintenance Director revealed he would need to follow up with the DM to address issues with cleaning ceiling vents and would make it his top priority. An interview was conducted on 07/08/22 at 3:45 with the Administrator. The Administrator revealed it was her expectation dietary staff kept kitchen equipment clean. The Administrator revealed it was her expectation dietary staff followed a schedule to clean the equipment used in the kitchen. 4. During an observation on 07/05/22 at 11:26 AM the DM and Dietary Aide (DA) #1 wore a surgical mask over their nose and mouth during the plating of food ready to serve to residents. Their beard hair was long and extended from the outside of the surgical mask pass the chin and face. DA #1 stood in front of the steam table where food was being plated ready to serve to the residents. During an interview on 07/05/22 at 11:26 AM DA #1 revealed he had his beard guard on earlier but took it off and forgot to replace it. DA #1 explained he was trained when hired if you had a beard, you must wear a guard. An interview was conducted with the DM on 07/05/22 at 11:28 AM. The DM revealed dietary staff with a beard should wear a guard. The DM stated he and DA #1 should have worn their beard guards for as long as their beards were. An interview was conducted on 07/08/22 at 3:45 with the Administrator. The Administrator revealed it was her expectation dietary staff keep hair, including facial hair, covered when prepping, cooking, and plating meals being served to residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to establish and implement infection control policies and proced...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to establish and implement infection control policies and procedures to reduce the risk of growth and spread of Legionella in the building water systems which could affect 89 of 89 residents. In addition, the facility failed to implement their infection control policies and Center for Diseases Control and Prevention (CDC) guidelines for the use of Personal Protective Equipment (PPE) when 1 of 1 housekeeper (Housekeeper #1) failed to wear an N-95 mask, a gown, and gloves when entering a resident room to remove the trash and perform hand hygiene after exiting the resident's room for 1 of 1 resident (Resident #240) reviewed for infection control practices. Findings included: 1. Review of the facility's Emergency Preparedness plan revealed no information related to a facility water safety management program to minimize the risk of transmission of Legionella Disease to the residents, staff, and visitors by testing the water. In an interview on 07/08/22 at 05:25 PM the Administrator stated she was unaware of the requirement to develop a program to minimize the risk of transmission of Legionella through the facility's water system. She stated she spoke with the facility Maintenance Director and he was also unaware of the requirement. The Administrator further stated the facility water was supplied by the city and no water testing had been done. 2. Review of the facility policy titled, Infection Control Guidelines for all Nursing Procedures revised 08/2012 read in part: Transmission-Based Precautions will be used whenever measures more stringent then Standard Precautions are needed to prevent the spread of infection. The facility's policy for PPE-Using Face Masks revised 09/2010, under the section When to Use a Mask, read in part, When providing services to a patient and the use of a mask is indicated. The facility's policy for PPE-Using Gowns revised 09/2010, under the section When to Use a Gown, read in part, When indicated or as instructed. The facility's policy for PPE-Using Gloves revised 09/2010, read in part, Use gloves when cleaning contaminated surfaces. An observation of the open door of room [ROOM NUMBER] on 07/07/22 at 02:06 PM revealed a sign stating Resident #240 was on Special Droplet Contact Precautions and all healthcare personnel entering the room must clean hands before entering and when leaving the room, wear a gown when entering and remove before leaving, wear N-95 or higher level respirator before entering the room and remove after exiting, wear protective eyewear, and wear gloves when entering room and remove before leaving. The sign was written in English and Spanish. A cart containing N-95 masks, gowns, and gloves was positioned outside room [ROOM NUMBER]. A continuous observation of Housekeeper #1 on 07/05/22 from 02:06 PM to 02:08 PM revealed she removed the trash from the trashcan of room [ROOM NUMBER], walked into the hall and placed the trash on her cart, and continued down the hall with her cart. Housekeeper #1 did not wear an N-95 mask, a gown or gloves while in room [ROOM NUMBER]. Housekeeper #1 did not perform hand hygiene after exiting room [ROOM NUMBER]. An interview was attempted with Housekeeper #1 on 07/05/22 at 02:08 PM but Housekeeper #1 indicated she did not speak English and walked down the hall. An interview with the Regional Housekeeping Manager on 07/05/22 at 02:45 PM revealed there was a language barrier with Housekeeper #1, but she did weekly in-services with housekeeping staff on PPE use in isolation rooms and hand hygiene and another housekeeping staff member acted as a translator during the in-services. The Regional Housekeeping Manager stated she expected housekeeping staff to completely gown up and wear gloves while in an isolation room and remove them before leaving an isolation room. She also stated the trash should have been placed in a red container in the resident's room and not put in with the regular trash. The Regional Housekeeping Manager stated she expected housekeeping staff to perform hand hygiene when exiting an isolation room and alcohol-based hand rub (ABHR) was available in the hallway and on housekeeping carts. An interview with the Interim Director of Nursing (DON) on 07/08/22 at 11:38 AM revealed she expected any staff member who entered a resident's room that was on Special Droplet Contact Precautions to wear an N-95 mask, a gown, and gloves when in the room. She also stated she expected any staff member to perform hand hygiene when exiting a resident room. An interview with the Administrator on 07/08/22 at 04:09 PM revealed she expected housekeeping staff to follow signage when entering an isolation room and housekeeping staff had repeated in-services on wearing PPE while in isolation rooms. She stated she expected housekeeping staff to perform hand hygiene when exiting resident rooms.
MINOR (B)

Minor Issue - procedural, no safety impact

MDS Data Transmission (Tag F0640)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to transmit discharge Minimum Data Set (MDS) assessments within...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to transmit discharge Minimum Data Set (MDS) assessments within 14 days of the discharge date for 2 of 4 sampled residents (Resident #1 and #91). Findings included: 1. Resident #1 was admitted to the facility on [DATE] and discharged to the community on 03/18/22. Review of Resident #1's electronic medical record revealed the last completed MDS assessment was coded as an admission with an Assessment Reference Date (ARD) of 02/16/22. There was no discharge assessment completed or transmitted. During an interview on 07/07/22 at 10:54 AM, the Regional MDS Consultant revealed the facility was currently without a full-time MDS Coordinator and he had been filling in until a permanent replacement was hired. The Regional MDS Consultant confirmed a discharge MDS assessment was not initiated, completed, or transmitted for Resident #1 and explained it was an oversight. During an interview on 07/08/22 at 3:45 PM, the Administrator stated she would expect for MDS assessments to be completed and transmitted within the regulatory timeframes. 2. Resident #91 was admitted to the facility on [DATE]. Review of Resident #91's electronic medical record revealed a discharge return not anticipated MDS assessment dated [DATE] that was noted as completed on 05/20/22. During an interview on 07/07/22 at 10:54 AM, the Regional MDS Consultant revealed the facility was currently without a full-time MDS Coordinator and he had been filling in until a permanent replacement was hired. The Regional MDS Consultant confirmed Resident #91's discharge MDS assessment dated [DATE] was not completed or transmitted within the regulatory timeframe. During an interview on 07/08/22 at 3:45 PM, the Administrator stated she would expect for MDS assessments to be completed and transmitted within the regulatory timeframes.
MINOR (B)

Minor Issue - procedural, no safety impact

Medical Records (Tag F0842)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to maintain complete and accurate medical records for 2 of 2 res...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to maintain complete and accurate medical records for 2 of 2 residents with missing documentation in their medical records (Resident #74 and #49). Findings included: 1. Resident #74 was admitted to the facility 05/18/22 with diagnoses including hypertension (high blood pressure) and arthritis. A nurse's note dated 06/27/22 at 02:48 PM revealed Resident #74 had an episode of not being able to complete sentences and not being able to move his hands and was sent to the hospital for evaluation. Review of the nurse progress notes for Resident #74 revealed no there was no documentation of the resident's return to the facility. An interview with Nurse #1 on 07/08/22 at 12:06 PM revealed she cared for Resident #74 on 06/27/22 on the 03:00 PM to 11:00 PM shift. She stated Resident #74 returned to the facility from the hospital at some point on her shift on 06/27/22. Nurse #1 stated she received report from the hospital and thought Resident #74 had been diagnosed with a urinary tract infection (UTI). She stated she usually wrote a nurse's note when a resident returned from the hospital that included the date and time they returned to the facility and their general condition. Nurse #1 stated it was an oversight that she did not write a note when Resident #74 returned to the facility on [DATE]. An interview with the Interim Director of Nursing (DON on 07/08/22 at 11:38 AM revealed she expected a nurse's note to be written any time a resident returned from the hospital and it should include the date and time the resident returned, their vital signs, and their general condition. An interview with the Administrator on 07/08/22 at 04:09 PM revealed she expected a nurse's note to be written any time a resident returned to the facility from being in the hospital. 2. Resident #49 was admitted to the facility 04/29/21 with diagnoses including arthritis and diabetes. Review of Resident #49's Physician orders revealed an order dated 05/13/22 for a spine and neurosurgery consult for pain. Review of Resident #49's medical record revealed no consultation note for being evaluated by a spine and neurosurgery provider. During an interview with the Medical Records Coordinator on 07/08/22 at 09:20 AM she confirmed no spine and neurosurgery consult note was in Resident #49's medical record. She stated Resident #49 had received her spine and neurosurgery consult because she was wearing a specialized back brace that would have come from a specialist, but she was not sure when Resident #49 saw the specialist. The Medical Records Coordinator stated residents usually returned from consults with a progress note but she was not sure why there was not one in Resident #49's medical record. An interview with the Interim Director of Nursing (DON) on 07/08/22 at 02:47 PM revealed she expected a resident's medical record to contain any type of consultation report and she was not sure why Resident #49 did not have a spine and neurosurgery consult note on her chart. An interview with the Administrator on 07/08/22 at 04:09 PM revealed she expected resident medical records to be as complete and accurate as possible and any consult notes should be included in the resident's medical record.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s). Review inspection reports carefully.
  • • 51 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $16,452 in fines. Above average for North Carolina. Some compliance problems on record.
  • • Grade F (26/100). Below average facility with significant concerns.
Bottom line: Trust Score of 26/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Orchard Valley Health And Rehabilitation's CMS Rating?

CMS assigns Orchard Valley Health and Rehabilitation an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within North Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Orchard Valley Health And Rehabilitation Staffed?

CMS rates Orchard Valley Health and Rehabilitation's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes.

What Have Inspectors Found at Orchard Valley Health And Rehabilitation?

State health inspectors documented 51 deficiencies at Orchard Valley Health and Rehabilitation during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 43 with potential for harm, and 7 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Orchard Valley Health And Rehabilitation?

Orchard Valley Health and Rehabilitation is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by ASCENT HEALTHCARE MANAGEMENT, a chain that manages multiple nursing homes. With 134 certified beds and approximately 96 residents (about 72% occupancy), it is a mid-sized facility located in Hendersonville, North Carolina.

How Does Orchard Valley Health And Rehabilitation Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Orchard Valley Health and Rehabilitation's overall rating (1 stars) is below the state average of 2.8 and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Orchard Valley Health And Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Orchard Valley Health And Rehabilitation Safe?

Based on CMS inspection data, Orchard Valley Health and Rehabilitation has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Orchard Valley Health And Rehabilitation Stick Around?

Orchard Valley Health and Rehabilitation has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Orchard Valley Health And Rehabilitation Ever Fined?

Orchard Valley Health and Rehabilitation has been fined $16,452 across 1 penalty action. This is below the North Carolina average of $33,243. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Orchard Valley Health And Rehabilitation on Any Federal Watch List?

Orchard Valley Health and Rehabilitation is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.