Pembroke Center

310 E Wardell Drive, Pembroke, NC 28372 (910) 521-1273
For profit - Limited Liability company 84 Beds GENESIS HEALTHCARE Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#371 of 417 in NC
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Pembroke Center has received a Trust Grade of F, indicating significant concerns about the quality of care provided, placing it in the bottom tier of facilities. It ranks #371 out of 417 nursing homes in North Carolina, which means it is in the bottom half of the state, and #4 out of 6 in Robeson County, suggesting there are only two local options that are better. The facility's trend is improving, as it reduced the number of issues from 10 in 2024 to 2 in 2025, but it still has a concerning staffing turnover rate of 67%, significantly higher than the state average. While RN coverage is average, the facility has incurred $85,617 in fines, indicating compliance problems compared to most other facilities. Serious incidents reported include failures to notify physicians about critical health changes for residents, which led to severe complications, highlighting serious weaknesses in care that families should carefully consider.

Trust Score
F
0/100
In North Carolina
#371/417
Bottom 12%
Safety Record
High Risk
Review needed
Inspections
Getting Better
10 → 2 violations
Staff Stability
⚠ Watch
67% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$85,617 in fines. Higher than 67% of North Carolina facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 22 minutes of Registered Nurse (RN) attention daily — below average for North Carolina. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
35 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 10 issues
2025: 2 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below North Carolina average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 67%

21pts above North Carolina avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $85,617

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: GENESIS HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (67%)

19 points above North Carolina average of 48%

The Ugly 35 deficiencies on record

3 life-threatening 5 actual harm
Jun 2025 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff , Psychiatrist, Nurse Practitioner, and the Medical Director's interviews the facility failed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff , Psychiatrist, Nurse Practitioner, and the Medical Director's interviews the facility failed to protect a residents right to be free from resident-to-resident abuse when Resident #1 hit and scratched Resident #2 on her left arm resulting in multiple areas of bruising and abrasions. This occurred for 1 of 4 residents reviewed for abuse (Resident #1). Findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses of bipolar disorder, and bilateral below the knee amputation. Review of the care plan dated 12/28/24 revealed Resident #1 required assistance with activities of daily living. There was no care plan in place regarding Resident #1 having behavioral disturbances. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #1 was cognitively intact. She had no physical or verbal behavioral symptoms directed toward others at the time of assessment. She required extensive two-person assistance with activities of daily living (ADL) and total dependence with transfers. Resident #2 was admitted to the facility on [DATE] with diagnoses of cerebral vascular accident. A physician's order dated 9/12/23 for Resident #2 revealed Eliquis (blood thinner) 5 milligrams twice a day for atrial fibrillation. Review of the care plan dated 3/18/25 revealed Resident #2 required assistance with activities of daily living. There was no care plan in place regarding Resident #2 having behavioral disturbances. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #2 was cognitively intact. She required extensive two-person assistance with activities of daily living. She had no physical or verbal behavioral symptoms directed toward others at the time of assessment. The facility investigation report dated 5/23/25 revealed: On 5/23/25 a nurse aide (Nurse Aide #4) was passing by the residents room (Resident #1 and Resident #2) and heard a resident yell for help. Nurse Aide #4 immediately attempted to separate the residents but neither resident would let go of the privacy curtain. Nurse Aide #4 stayed at the doorway and called for Nurse #2. Both residents were immediately separated. Resident #1 was placed on 1 to 1 supervision for safety. The Police, Adut Protective Services, the Ombudsman, the Physician, the Responsible Party, and the State Agency were notified. The police arrived and spoke with both residents. The on-call Psychiatric provider was notified for an emergency psychiatric evaluation of Resident #1. A skin assessment of Resident #2 revealed a hematoma (a collection of blood underneath skin), bruising, and minimal bleeding noted to the top left hand with scratch marks and minimal bleeding to the left arm, and a small bruise to the right hand. A skin assessment of Resident #1 revealed no new skin breakdown; blood was noted under the middle three digits of Resident #1's right hand. Resident #2 was transferred to the hospital for further evaluation. Resident #1 was later transferred to the hospital for a psychiatric evaluation. On 5/24/25 Resident #2 returned from the hospital. Imaging obtained revealed a fracture of the fifth metacarpal (finger) and a splint was placed. Resident #2 had abrasions and a hematoma to the left hand, with no significant open wounds. An orthopedic follow-up appointment was scheduled for 5/30/25. Involuntary commitment paperwork was filed for Resident #1, and she was notified of immediate discharge while she was at the hospital. Resident #1 did not appeal and stated she wanted to be discharged home. Resident #1 did not return to the facility. A change in condition report dated 5/23/25 at 5:43 PM documented by Nurse #2 revealed Resident #2 had an altercation with her roommate (Resident #1) in their room. The residents were arguing regarding the privacy curtain being pulled. Nurse #2 was unable to say how the injury occurred. Both of Resident #2's hands were noted to be bruised with scratches and minimal bleeding to the left hand. The Physician responded to send Resident #2 to the emergency department for evaluation. A progress note dated 5/23/25 at 6:33 PM documented by Nurse #2 revealed the police were in the facility to talk with the residents due to resident-to-resident altercation. Resident #2 was alert and oriented to person, place, and time and was able to show the officers her injuries to both hands. Resident #2 was made aware that she would have a room change today and that she was being sent to the emergency department for evaluation due to hematoma and bruises to her hands. Resident #2 was in agreement with going to the hospital for evaluation and requested not to remain in the room with her roommate. Resident #2 will be moved to another room upon return from the hospital. A progress note dated 5/23/25 at 7:10 PM documented by Nurse #2 revealed Resident #2 was transferred to the emergency department. A progress note dated 5/24/25 at 3:25 AM documented by Nurse #7 revealed Resident #2 returned to the facility at this time accompanied by two emergency medical technicians. Her vital signs were within normal limits. She had no complaints of pain or discomfort at the time. The hospital Discharge summary dated [DATE] revealed Resident #2 was evaluated today with concern of a large hematoma on the left side of her dorsal (top) hand. She stated that she was in an altercation with her nursing home roommate. Reportedly Resident #2 was trying to keep a room privacy curtain closed and her roommate did not want it closed and therefore smacked her hand. Resident #2 was on a blood thinner for Atrial fibrillation and has a large hematoma present on arrival. Resident #2 has some pain in the left hand. The final impression revealed: Displaced fracture of the neck of the fifth metacarpal (finger) bone, on her left hand, with referral to Orthopedic Surgery. A hematoma of the left hand and abrasion of right hand. A splint was applied to the left hand. Resident #2 was discharged back to the facility on 5/24/25 at 2:50 AM. A physician's order dated 5/24/25 for Resident #2 revealed Hydrocodone-Acetaminophen oral tablet 5-325 milligrams. Give 1 tablet by mouth every 6 hours as needed for pain for 14 days. Review of the Medication Administration Record (MAR) dated May 2025 revealed Resident #2 was administered Hydrocodone-Acetaminophen oral tablet 5-325 milligrams for pain level of 6 on a scale from 1-10 on 5/24/25 at 9:17 PM, 5/25/25 at 8:20 PM, and 5/26/25 at 10:22 PM. No further doses were administered. Review of the orthopedic surgeons note from the follow up appointment dated 5/30/25 revealed Resident #2 had soft tissue trauma of the left hand, with no obvious fracture. She had opened wounds on her left hand that needed dressing changes and antibiotics. Orders were written for Keflex (antibiotic) 500 milligrams twice a day for 1 week. Daily dressing changes to the left hand for 1-2 weeks. Apply nonstick dressing and ace wrap. Daily occupational therapy to prevent stiffness. Keep splint on and remove only for showers. An interview was conducted on 6/4/25 at 12:00 PM with Resident #2. She was observed lying in bed and was alert and oriented to person, place, and time. She stated the incident occurred on Friday evening 5/23/25. She stated her roommate Resident #1 had been out of the room for most of the day. Resident #1 returned to the room around 5:00 PM and the privacy curtain was pulled and Resident #1 whose side was near the window wanted the privacy curtain opened. Resident #2 stated she wanted the curtain pulled for privacy. Resident #1 then tried to open the curtain and Resident #2 used her reacher (tool used to pick up hard to reach items) to grab the curtain to keep it closed. She stated Resident #1 grabbed the reacher so at that point both of them had a hold of it. Resident #1 then proceeded to pull on the reacher while Resident #2 was still holding on to it. She stated Resident #1 proceeded to claw at her left arm and hand with her long fingernails. She stated the clawing and scratching caused a lot of bleeding and blood was all over her bed. Resident #1 started yelling out for a staff member. While they were waiting on a staff member Resident #1 continued to scratch and claw at her left arm and hand leaving deep scratches that ended up with swelling and bruising. She stated when staff finally came into the room they decided to send her to the hospital for evaluation. She went out to the hospital shortly afterward and returned to the facility around 2:30 AM the following morning. She stated she had only been roommates with Resident #1 for two days prior to the incident. Until that time she had not had any altercations or incidents with her. She stated when the incident occurred she did not feel scared or frightened she was just very mad that it had occurred. She stated when she returned from the hospital they moved her to another room and notified her that Resident #1 had been discharged from the facility. She stated she currently felt safe in the facility since Resident #1 was no longer there. An attempt was made on 6/4/25 at 1:00 PM to contact Resident #1. The phone number on file was not a valid number. Attempts were made on 6/4/25 at 1:15 PM and 2:35 PM and 6/5/25 at 9:00 AM to contact Nurse Aide #4 who entered the room to separate the residents on 5/23/25. There was no response. A witness statement obtained by the facility from Nurse Aide #4 during the investigation on 5/23/25 revealed she was making rounds and heard the residents yelling for help in the room. Both residents were pulling and fighting over the privacy curtain and neither resident was willing to let go. The nurse came in to assist. The residents were separated and were checked for bruising or scars. Resident #2 had a large scratch and bruising. During an interview on 6/4/25 at 2:10 PM Nurse #2 stated she was the assigned nurse on 5/23/25. She stated she was called to the residents room. When she arrived Nurse Aide #4 was taking Resident #1 out of the room and Resident #2 was still in bed with blood on her hand. She was told the residents were arguing over the privacy curtain being pulled. Both residents had a reacher but denied hitting each other. Resident #1 clawed Resident #2 with her fingernails. The residents were separated. The police were notified and came out and talked with both residents. Resident #1 did not deny scratching but denied hitting Resident #2. Resident #1 was moved to a room down the hall and placed on 1 to1 supervision. Resident #2 was sent to the hospital for evaluation of her injuries. She stated Resident #2 was confused at times, but she was very aware. Nurse #2 stated she left after the end of her shift around 7:00 PM that evening, and Resident #1 was sent out to the hospital later that night. She reported that Resident #1 was a bilateral amputee and in a wheelchair during the incident, and Resident #2 was lying in her bed during the incident. During an interview on 6/4/25 at 3:00 PM the Director of Nursing (DON) stated she was walking up to the nurses station when Nurse Aide #4 was standing at the door of the residents room yelling for Nurse #2. Both the DON and Nurse #2 went down to the room. As she came down the hall Nurse Aide #4 was pushing Resident #1 out of the room in her wheelchair. She went into the room and asked Resident #2 who was lying in bed what happened. She noticed the hematoma and scratch marks on her left hand and a small bruise on her right hand. She stated Resident #2 was calm about everything and said she wanted the curtain pulled one way and Resident #1 wanted it another way. After she spoke with Resident #2 and did the skin evaluation she went and spoke with Resident #1. Resident #1 reported the same thing. Resident #1 wanted to see out of the door and did not want the curtain pulled and they got in a scuffle. She assessed Resident #1, and she had blood under her fingernails. At that time, she was moved to another room and placed on 1 to 1 supervision. Resident #2 was sent to the hospital, and they called for an emergency psychiatric visit, but the psychiatrist was unable to come until the next day. The police came out and spoke with both residents prior to Resident #2 going to the hospital and Resident #2 wanted to press charges. Resident #1 was recently moved into Resident #2's room the day before on 5/22/25. Neither resident had complained to staff prior to this incident and had no prior altercations with each other. She stated Resident #1 had an incident with another resident at one time when another resident with dementia hit Resident #1 and Resident #1 reacted by hitting her back but there were no injuries. Resident #2 had never had any altercations with other residents. She stated Resident #1 was later sent out to the hospital that same night for a psychiatric evaluation since the Psychiatrist could not do an emergency visit that evening. The hospital called later and informed staff they could not do a psychiatric evaluation due to not having a psychiatric provider on staff that night. Later at 4:30 AM the hospital called the facility and stated Resident #1 did not need a psychiatric evaluation and they were sending her back to the facility. The facility had to sign a petition for involuntary commitment so that Resident #1would not return to the facility before being evaluated by a Psychiatrist. She stated Resident #1 never returned to the facility but indicated she thought Resident #1 discharged home. A progress note dated 5/27/25 documented by the Psychiatrist who provided services at the facility, revealed Resident #2 was evaluated for follow up after an altercation with her roommate. Resident #2 stated Resident #1 hit and scratched her hand while she attempted to keep the privacy curtain pulled. Resident #2 did have a fracture. Resident #2 stated she felt safe now that Resident #1 was discharged . She denied depressed mood or anxiety. During a phone interview on 6/4/25 at 4:50 PM the Psychiatrist stated she was made aware of the incident on 5/23/25 between the residents but was not clear on all of the details. She stated she would be evaluating Resident #2 again on her next visit later this week. She stated Resident #1 had confusion at times but was alert and oriented to person, place, and time. She stated Resident #1 was not on an antipsychotic medication, but she did receive the antidepressant medication Trazadone nightly for insomnia. She stated she did not feel Resident #1 was a threat to other residents and had she returned to the facility she would have made medication changes. She indicated Resident #2 was evaluated by her following the incident. She was not on any psychotropic medications and there had been no incidents involving Resident #2 prior to this incident of which she was aware. During a phone interview on 6/4/25 at 5:15 PM the Medical Director stated he was made aware of the incident that occurred on 5/23/25 between the residents. He stated he was aware the Orthopedic surgeons report read no fracture although the hospital diagnosed Resident #2 with a fracture of the 5th digit. He stated he trusted the Orthopedic surgeon over the hospital impressions but indicted he was uncertain if an x-ray was done at the orthopedist office. He stated he would reevaluate Resident #2 on his next visit and refer her back to Orthopedics for follow up. During an interview on 6/5/25 at 10:00 AM the Social Worker stated she spoke with Resident #2 on Saturday 5/24/25 the day after the incident. She stated Resident #2 reported to her that she was not fearful and not in danger since Resident #1 had been removed from the facility. She stated there were no prior incidents between the two residents. She stated she continued to check in with Resident #2 several times a week and she was doing well. She had no complaints with her new roommate. The Social Worker stated she went to the hospital on Saturday 5/24/25 to visit Resident #1. She stated Resident #1 listened to what she said but would not speak to her about the incident. An observation of Resident #2's left hand and forearm was conducted 6/5/25 at 1:30 PM along with the Nurse Practitioner. Resident #2 stated she felt better today, and the wounds were healing. The left hand and forearm were noted to have scattered scabbed areas with bruising in various stages of healing. There was no drainage or swelling noted and no complaints of pain at the time. Resident #2 stated she was receiving an antibiotic and daily dressing changes since the orthopedic visit. During an interview on 6/5/25 at 1:30 PM the Nurse Practitioner stated x-rays were not done at the orthopedic office on 5/30/25. She stated she was uncertain whether Resident #2 had a finger fracture or not. She stated on today's exam she was able to move her hand and fingers without pain or discomfort. She indicated they would refer her back to the orthopedic surgeon to determine for certain whether a fracture occurred or not. The progress note dated 6/5/25 documented by the Nurse Practitioner revealed Resident #2 was evaluated for follow up. The hospital left hand x-ray questioned avulsed fragment at the medial aspect of the fifth metacarpal (finger). The Orthopedic consult on 5/30/25 stated no obvious fracture. Discussed case with the Medical Director who recommended referral back to the orthopedic surgeon for reevaluation of fracture versus no fracture to the left hand. Continue antibiotic for infection prevention. An interview was conducted on 6/5/25 at 5:30 PM with the Administrator along with the Director of Nursing (DON). The DON stated following the resident-to-resident altercation a plan of correction was initiated on 5/23/25 which included skin assessments, interviews of residents and staff, education, and discussions in Quality Assurance (QA). The Plan of Correction (POC) initiated on 5/23/25 with a compliance date of 5/28/25 included the following: 1. Address how corrective action will be accomplished for those residents found to have been affected by the deficient practice. On 5/23/25 (Nurse Aide #4) was passing by the room and heard a resident yell for help. Nurse Aide #4 immediately attempted to separate the residents but neither resident would let go of the privacy curtain. Nurse Aide #4 stayed at the doorway and called for Nurse #2. Both residents were immediately separated. Resident #1 was placed on 1 to 1 supervision for safety. The Police, Adut Protective Services, the Ombudsman, the Physician, the Responsible Party, and the State Agency were notified. The police arrived and spoke with both residents. The on-call Psychiatric provider was notified for an emergency psychiatric evaluation of Resident #1. A skin assessment of Resident #2 revealed a hematoma (a collection of blood underneath skin), bruising, and minimal bleeding noted to the top left hand with scratch marks and minimal bleeding to the left arm, and a small bruise to right hand. A skin assessment of Resident #1 revealed no new skin breakdown; blood was noted under the middle three digits of her right hand. Resident #2 was transferred to the hospital for further evaluation. Resident #1 was later transferred to the hospital for a psychiatric evaluation. On 5/24/25 Resident #2 returned from the hospital. Imaging obtained revealed a fracture of the fifth metacarpal (finger) and a splint was placed. Resident #2 with abrasions and hematoma to the left hand, with no significant open wounds. An orthopedic follow-up appointment was scheduled for 5/30/25. Involuntary commitment paperwork was filed for Resident #1, and she was notified of immediate discharge while she was at the hospital. Resident #1 did not appeal and stated she wanted to be discharged home. 2. Address how the facility will identify other residents having the potential to be affected by the same deficient practice. On 5/23/25 skin assessments were conducted on non-alert and oriented residents by nursing staff. There were no new findings as a result of the skin assessments. On 5/24/25 the Director of Nursing conducted staff interviews to inquire if staff had knowledge of the incident. Staff identified no behaviors. On 5/23/25 education was initiated and provided to staff by the Administrator and the Director of Nursing on resident abuse, behaviors, management of symptoms, and ensuring resident safety by identifying, reporting, and managing behavioral symptoms. The Director of Nursing will ensure all new staff and agency staff will be educated on the abuse policy, and all staff education will be conducted prior to their next shift. On 5/24/25 the Social Worker interviewed alert and oriented residents regarding abuse. There were no negative findings. On 5/26/25 residents with roommates were interviewed by facility staff to ensure roommate compatibility. There were no concerns identified. On 5/26/25 grievances from the last 90 days were audited by facility staff to ensure no additional concerns existed that rose to the level of suspected resident abuse. There were no negative findings. 3. Address what measures will be put into place or systemic changes made to ensure that the deficient practice will not recur. On 5/23/25 the Administrator and Director of Nursing initiated and provided education to current staff on abuse, neglect, and recognizing signs and symptoms of abuse, and reporting abuse. Education forms were signed by trained staff for the verbal education that was provided. All new staff to include new agency staff will be educated by the DON on the facilities abuse prohibition policy in the new hire orientation program prior to working their first scheduled shift. All staff education will be conducted by the Administrator and DON prior to their next scheduled shift. Abuse education was initiated on 5/23/25, and provided on 5/24/25, 5/25/25, and 5/27/25. 4.Indicate how the facility plans to monitor its performance to make sure that solutions are sustained. The facility made the decision to incorporate the plan of correction and audits into their Quality Assurance and Performance Improvement (QAPI) committee on 5/26/25. The Administrator will interview five residents with a brief interview of mental status of eight or greater per week for twelve weeks to inquire if they have felt abused or have witnessed or suspected abuse or neglect. The Administrator will review all grievances on a daily basis for twelve weeks to ensure no concerns rise to the level of suspected abuse. Facility staff will interview five residents with roommates twice a week for six weeks to ensure appropriate roommate compatibility and to ensure no concerns related to resident abuse exist between roommates. Immediate action will be taken for any positive findings. Results of these audits and interviews will be brought before the Quality Assurance and Improvement Committee (QAPI) monthly with the QAPI committee responsible for ongoing compliance. An Ad HOC QAPI meeting with the interdisciplinary team was held on 5/26/25 at 11:00 AM to discuss the resident-to-resident altercation that occurred on 5/23/25. In the monthly QAPI meeting the Interdisciplinary team will review all resident-to-resident abuse allegations to ensure appropriate interventions are in place and the care plans were updated for eight weeks. The Administrator will report the results of the monitoring to the QAPI committee to review audits and make recommendations to assure compliance is maintained. The QAPI committee will determine the need for further intervention and auditing beyond three months to assure compliance is sustained. A root cause analysis discussed in QAPI determined the cause was due to the residents involved in the altercation were not compatible roommates. The facility alleged a compliance dated of 5/28/25. Validation of the corrective action plan was completed on 6/5/25. This included staff interviews regarding the incident and in-service training that was received to ensure understanding and knowledge of the training provided. Inservice training records were verified and included staff signatures. The initial audits including the weekly audits were verified. The minutes from the QAPI meeting held on 5/26/25 were reviewed. There were no concerns identified. The compliance date of 5/28/25 was validated.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and hospice staff and facility staff interviews, the facility failed to coordinate a plan of care with t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and hospice staff and facility staff interviews, the facility failed to coordinate a plan of care with the Hospice provider and ensure required Hospice documentation was in the medical record for 1 of 1 resident (Resident #5) reviewed for Hospice care. The findings included: Resident #5 was admitted to the facility on [DATE] with medical diagnoses which included Alzheimer's disease and end stage dementia. Resident #5's care plan dated 11/06/24 included the Hospice start date of 04/19/24 due to end stage diagnosis of dementia, and to provide activities for daily living (ADL) support, companionship and other interventions as desired by the resident, to promote comfort. An Election of Hospice Benefit form dated 02/13/25 for Resident #5 was the most current Hospice form noted in the resident's electronic medical record. The 04/18/25 annual Minimum Data Set (MDS) assessment revealed Resident #5 had severe cognitive impairments and hospice care was coded. Review of Resident #54's electronic medical record on 06/04/25 at 11:00 AM revealed no: Hospice orders, signed election form, Hospice plan of care, Hospice physician orders, Hospice physician notes, Hospice medication list, or Hospice nursing notes. An interview was conducted with the Director of Nursing (DON) on 06/04/25 at 5:30 PM. She confirmed that Residents #5 elected the Hospice benefit on 04/19/24 and that the Hospice benefit services were ongoing. The DON stated that the facility care plan should contain information regarding Hospice's plan of care and interventions provided for Resident #5. She revealed it did not. The DON could not locate any documentation to show that the facility's care plan had been collaborated with the Hospice staff for Resident #5. The DON said she was ultimately responsible for not following up with Hospice as she should have and for the facility of not having a clear process in place to obtain and coordinate a Hospice plan of care. She said after they received a resident's complete Hospice admission documentation, including a Hospice care plan, the nurse should collaborate with the Hospice nurse to develop a facility care plan. The care plan should be developed and entered into the resident's electronic medical record no more than a few days after receiving the Hospice documentation and plan of care, which Hospice and facility staff failed to do. The DON stated she also looked in the resident's electronic medical records and observed that there was no Hospice documentation downloaded into the chart since 02/13/25. She stated that there should have been, especially when Hospice patients generally only have 6 months to live so not having Hospice documentation for three and a half months is too long not to have an updated care plan or communication between Hospice and the facility staff. An interview was conducted with Hospice Nursing Aide (NA) #3 on 06/05/25 at 8:07 AM. She stated that she kept most of Resident #5's Hospice assessments and notes on her computer tablets. She indicated they should have been scanned to the facility by her Hospice agency. An interview was conducted with the Hospice NA #1 on 06/05/25 at 2:07 PM. She stated that she kept Resident #5's Hospice notes in her computer tablets, which should be sent to the facility by her office at least monthly. Hospice NA #1 stated she was not aware that Resident #5's Hospice documentation and notes were not added to the facility's care plans by the facility's nurses. She said the Hospice office personnel should have provided their documentation timely so the facility could update their documentation and care plan, ensuring all staff were all on the same page regarding the resident's plan of care. She said she visited Resident #5 five days per week, gave baths and showers and knew Resident #5 very well. An interview was conducted on 06/05/25 at 8:40 AM with Nurse #3. She said Hospice NA #1 or Hospice Nurse #1 would stop by the nursing station after every visit with one of their residents and have her sign their tablets. She said they never gave her a resident report and she did not ask for one, they just had her sign their tablets and left. Nurse #3 stated that the Hospice nurse should always give at least a verbal report to one of the facility nurses before they left the building. Nurse #3 said Hospice staff only charted in their tablets, never in the facility's electronic record. An interview was conducted on 06/05/25 at 11:00 AM with Hospice Nurse #1. She said Hospice NA #1 was taking care of Resident #5 earlier that morning (6/5/25). The Hospice Nurse said she and the Hospice NA kept Resident #5's notes and communications on their computer tablets. She said before she or the Hospice NA left the facility, they would get one of the staff members to sign off on their tablets. She said she last visited Resident #5 on Monday (06/02/25) but could not remember who signed off on her tablet. Hospice Nurse #1 said Hospice documentation and communication documents were supposed to be faxed to the facility by their clinical manager monthly. When she reviewed Resident #5's facility electronic medical record she observed that there were no current Hospice orders, signed election form, Hospice plan of care, Hospice physician orders, Hospice physician notes, Hospice medication list, or Hospice nursing notes. She verified the last Hospice visit documentation in the facility's electronic medical record was dated 02/13/25. When the nurse observed that there was no collaborated Hospice/facility care plan in the facility's medical record and that there was no Hospice documentation sent to the facility since 02/13/25, she said she did not realize it had been over 3 and 1/2 months since any Hospice documentation had been sent to the facility. An interview was conducted with the Administrator on 06/05/25 at 12:51 PM. She said it was her expectation that the nurses incorporate Hospice documentation and the Hospice care plan into their care plan, and for Hospice to provide the resident's Hospice records timely so their physician, MDS and nursing staff could review and update resident's plan of care. An interview was conducted with the Administrator and Director of Nursing (DON) on 06/05/25 at 1:00 PM. The DON and Administrator revealed that there was not a process in place to monitor and update Hospice documentation and residents' plan of care between Hospice and the facility to ensure Hospice information was included in the facility's care plan for Resident #5. They indicated a plan would be put in place moving forward.
Nov 2024 9 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and resident and staff interviews, the facility failed to protect a resident's right to be free from phy...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and resident and staff interviews, the facility failed to protect a resident's right to be free from physical abuse. Resident #80 removed some of Resident #67's belongings from her room and when Resident #67 went to retrieve the belongings Resident #80 denied having them. Resident #80 then swung at Resident #67, and in response, Resident #67 punched Resident #80 in the forehead with a closed fist for 1 of 4 residents reviewed for abuse. Resident #80 was not injured. The findings included: Resident #80 was admitted to the facility on [DATE] with diagnoses that included vascular dementia with other behavioral disturbance, altered mental status, and generalized anxiety disorder. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE] documented that Resident #80 had severely impaired cognition. During the assessment look back period she had verbal behaviors directed toward others on 1 to 3 days. Wandering occurred daily and she wore a wander/elopement alarm. She was able to stand and walk independently and also used a wheelchair. The care plan for Resident #80 (initiated 03/14/24) documented the following focal area: Resident exhibits or has the potential to demonstrate verbal behaviors related to: Cognitive loss/Dementia; 03/11/24-resident wandering into other residents rooms and attempting to take their belongings - became combative attempting to kick a nurse and medication cart when staff tried to remove her from the room; Resident continues to take things and hide linens in her room as of 06/18/24; Resident continues to take other peoples things as of 07/17/14; Resident evaluated by Psychiatric Nurse Practitioner on 07/17/24 related to increased forgetfulness with increase of Namenda medication. Resident #67 was admitted to the facility on [DATE] with diagnoses that included orthopedic aftercare following a surgical procedure. Review of a quarterly MDS assessment dated [DATE] documented Resident #67 had intact cognition. She had no behaviors. She had not wandered. She had not rejected care. She had an impairment on one lower extremity and ambulated using a wheelchair. Review of the care plan for Resident #67 dated 07/17/24 indicated no verbal or physical behaviors were documented on the care plan. The Initial Allegation Report dated 08/09/24 documented an allegation of resident to resident abuse. Resident #67 went into Resident #80's room and punched her for stealing her gum out of her room. Resident #67 was placed on one to one (1:1) observation, no injuries noted. Resident #80 was safe, did not fear harm, and no injuries were noted. Law enforcement and the Department of Social Services was notified on 08/09/24. The Investigation Report dated 08/15/24 related to the 08/09/24 allegation of resident to resident abuse involving Resident #67 and Resident #80 was substantiated. An interview was conducted with Resident #67 on 11/04/24 at 10:15 AM. She stated another resident, Resident #80, wandered into her room on 08/09/24 and took her gum off the bed, and her phone and her coloring book pages out of her dresser. She reported that when she returned to her room the roommate, Resident #43, told her Resident #80 took her belongings. She went to Resident #80's room to get her things back and Resident #80 told her she did not have them. She stated Resident #80 swung at her so she instinctively punched her in the forehead with a closed fist. A staff member looked in Resident #80's dresser and gave her back her gum, phone and coloring book pages. She could not remember the staff member who retrieved her items. She noted that she got all the items back that Resident #80 had stolen from her. She recalled the police came and talked to her. Resident #67 also noted she had a 1:1 staff person who went with her everywhere for one week. She stated she was moved to the room she was currently in. She concluded that Resident #80 wasn't hurt but she was stunned because she wasn't expecting to be punched. She stated she did go back and apologize to Resident #80 for punching her in the head. Nurse #11 wrote a statement dated 08/09/24 that documented the she was made aware of an issue by the PCA (Personal Care Attendant) worker. She went to Resident #80's room where she witnessed Resident #67 strike Resident #80. She separated the residents and performed skin checks on them both. No injuries were noted. The Administrator was made aware. Staff was educated on abuse. An interview was conducted with Nurse #11 on 11/08/24 at 8:20 AM. She stated her written statement was true and correct. She explained she was made aware of an issue between two residents by another staff member on 08/09/24, she could not remember who, and she went to Resident #80's room where she witnessed Resident #67 strike Resident #80. She stated she separated the residents and performed skin checks on both residents. She reported neither resident had been injured. She stated she notified the Administrator and the Unit Manager immediately. She noted that Resident #67 apologized to Resident #80, but that Resident #80 didn't remember she had been hit by Resident #67. An interview was conducted with the Administrator on 11/08/24 at 8:36 AM. She stated she was notified on 08/09/24 immediately after the incident but could not remember who had called her when the altercation occurred between the two residents. She explained Resident #80, who had a history of wandering, had taken gum out of Resident #67's room and Resident #67 punched Resident #80. Resident #67 was put on 1:1 observation and Resident #80 was put on 15 minute checks immediately. She called the Social Worker to conduct investigation interviews, and the nurse completed a skin check on both residents with no injuries found. The allegation of abuse was substantiated. An interview was conducted with the Social Worker on 11/08/24 at 8:41 AM. She stated she had left the faciity on [DATE] but returned immediately when she was notified by the Administrator that an altercation had occurred. She obtained written statements from the staff on duty. Nurse #11 had witnessed the altercation and provided a written statement. She interviewed Resident #67 and Resident #80 along with the roommate (Resident #49) of Resident #67. She stated when she interviewed Resident #80 the resident told her no one had hit her. She noted Resident #80 added she would have hit the person back had she been hit, and she had not. The Social Worker reiterated Resident #80 had no memory of the incident that quickly. She also interviewed Resident #67 who told her Resident #49, her roommate, informed her Resident #80 had taken her gum. When Resident #67 got her gum back, Resident #80 swung at her so she punched her in the forehead. The Social Worker noted that Resident #67 told her she had apologized to Resident #80. In an additional interview with the Administrator by phone on 11/20/24 at 10:21 AM she stated after the incident occurred skin checks were performed on Resident #80 and Resident #67. Neither resident had been injured. The Administrator stated the facility had not completed any other resident interviews or assessed non-interviewable residents to ensure no other incidents of abuse had occurred. She explained that this was a targeted altercation between Resident #67 and Resident #80. She stated the plan the facility put in place going forward included monitoring of residents with known behaviors to determine if behaviors had increased and if new interventions were needed. The plan also included monitoring of any new residents who may have developed behaviors so that interventions could be put in place.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and resident, staff, Nurse Practitioner and Physician interviews, the facility failed to provide care sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and resident, staff, Nurse Practitioner and Physician interviews, the facility failed to provide care safely to a dependent resident when Resident #46 fell off the bed during care on 7/30/24 and 9/20/24 resulting in minor injuries. This deficient practice affected 1 of 3 residents reviewed for falls. Findings included: Resident #46 was admitted on [DATE] with diagnosis of history of neoplasm of brain, hemiparesis (paralysis on one side of the body) left dominant side, stroke, weakness, and seizures. Review of Resident #46's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated the resident was cognitively intact, had impairment of the upper and lower extremities on one side, required extensive assistance of 2 people for bed mobility, total assistance of 2 people with transfers, toileting and bathing. Resident #46's height was recorded as 63 inches (5 feet 3 inches) and weighed 266 pounds. Resident #46 was coded as had pain in past 5 days and received scheduled and as needed pain medication. Resident #46 received opioid medication. Review of Resident #46's care plan revealed a focus dated 6/14/23 which indicated a risk for falls due to impaired mobility due to muscle weakness, history of seizures, anemia and hemiparesis. The goal indicated resident will have no falls with injury for 90 days. Interventions included placing the bed in low position and fall mat to right side of bed. Further review of Resident #46's care plan revealed a focus initiated on 6/19/23 and last revised on 6/24/24 of at risk for decreased ability to perform bathing, grooming, personal hygiene, bed mobility, and toileting related to limited mobility and hemiparesis. The goal indicated Resident #46's care needs will be anticipated and met throughout the next review period. The care plan included a 7/19/23 intervention to provide the resident with total assistance of 2 for bed mobility. Review of Resident #46's July 2024 physician's orders included the following pain medications: gabapentin 100 milligrams (mg) three times per day for neuropathic pain, baclofen 10 mg four times per day for muscle spasms, and as needed (PRN) oxycodone-acetaminophen 5-325 mg. a. A review of Resident #46's electronic health record revealed a change in condition progress note dated 7/30/24 at 7:36 PM written by Nurse #11. The nursing progress note indicated the nurse was made aware at 7:10 PM that the resident had a fall during patient care. The resident was observed lying face down on a fall mat when the writer entered the room. An abrasion was noted to the left upper ear and bruising to the right forehead. The primary care provider was notified with recommendation made to start neurological checks and monitor the resident. An interview was conducted on 11/6/24 at 11:04 AM with Nurse Aide (NA) #3 who stated she worked 3:00 PM to 11:00 PM shift and was assigned to Resident #46 on 7/30/24. NA #3 stated Resident #46 required total care and was totally dependent. NA #3 indicated Resident #46 required 2-person assistance with care but sometimes 2 people weren't available. NA #3 stated the evening of the incident, she came in late for her shift and the nurse informed her they were short staffed. NA #3 went to check on Resident #46 and she stated she required incontinence care and needed the lift pad removed from under her. NA #3 stated she knew she needed to go and try to find someone to help but Resident #46 insisted she needed care. NA #3 stated she decided she could provide the care for Resident #46 by herself, so she proceeded to provide incontinent care and remove the lift pad. NA #3 stated the bed was at about the height of her hips and she (NA #3) was 5 feet 6 inches tall. NA #3 stated she was finishing with the care when she turned Resident #46 onto her right side away from her when the resident rolled off the bed onto the fall mat. NA #3 indicated Resident #46 hit her ear on the bedside table but did not complain of pain. NA #3 stated she realized afterwards that she should not have tried to provide the care by herself since she knew from the care plan that Resident #46 required 2-person assistance. Review of Resident #46's electronic health record revealed a Nurse Practitioner note dated 7/30/24 at 7:30 PM. The progress note stated Resident #46 was seen via telehealth for a staff witnessed fall that occurred at 7:18 PM. Resident was receiving incontinence care by the aide when she fell out of bed to the floor. Per the nurse, the physical assessment was negative with no evidence of physical injury to the head or the bony structures. Resident #46 sustained an abrasion to her left ear that was cleaned with normal saline, and an order was provided for treatment. A skin evaluation note dated 7/31/24 by Nurse #11 revealed Resident #46 had a bruise to the upper right forehead and an abrasion to the left ear. Review of Resident #46's physician orders revealed an order dated 7/31/24 to cleanse the upper ear abrasion with normal saline and pat dry. Apply triple antibiotic ointment to the wound bed and cover with a dry dressing every day shift and as needed. A transfer note dated 7/31/24 at 5:08 PM by Nurse #11 revealed Resident #46 was transferred to the hospital due to a fall that occurred on 7/30/24. A change in condition note dated 7/31/24 at 5:57 PM by Nurse #11 revealed Resident #46 requested to be sent to the hospital for evaluation due to a fall that occurred on 7/30/24 with new onset of pain. Review of an Emergency Department (ED) Report dated 7/31/24 revealed Resident #46 presented with a chief complaint of a fall and stated she fell out of bed while staff were changing her. The CT scans and x rays were negative. There were no changes to Resident #46's pain medication or medical treatment required for the injuries. A nursing progress note dated 7/31/24 at 6:44 PM by Nurse #11 revealed the nurse at the hospital reported the computed tomography (CT) scans of the head and spine were negative and x rays of the left hand, and shoulder were negative. Review of Resident #46's MAR from following the fall on 7/30/24 through August 2024 indicated her pain medication was effective. An interview was conducted on 11/6/24 at 4:30 PM with Nurse #11. Nurse #11 stated she was no longer employed at the facility. Nurse #11 stated she was assigned to Resident #46 on 7/30/24. Nurse #11 stated Resident #46 did not voice any pain initially but reported increased pain after the fall that occurred on 7/30/24 and she went to the ED for evaluation. Nurse #11 indicated Resident #46 required 2 or 3 persons assist for bed mobility and incontinent care. Nurse #11 stated it was frequently hard to find a second person to assist with Resident #46's care due to staffing issues. Nurse #11 stated she wasn't sure what interventions were implemented to prevent further falls. An interview was conducted on 11/6/24 at 11:45 AM with the Physical Therapist (PT). PT stated Resident #46 was dependent for care and required 2- person assistance with transfers and bed mobility. PT stated Resident #46 was last evaluated on 8/1/24, regarding bed mobility. PT stated Resident #46 was evaluated as requiring 2-person assistance with bed mobility and that therapy services were not indicated. Review of Resident #46's electronic health record revealed an 8/2/24 physician order for bolsters to the bed to aid in positioning. Monitor for placement and function every shift. Review of Resident #46's care plan revealed an intervention dated 8/5/24 to apply bolsters to the bed to aid with repositioning when resident was in her bed. A transfer assessment dated [DATE] at 5:01 PM was completed by Unit Manager #1. The assessment indicated Resident #46 required at least 2 staff with repositioning. b. A change in condition note dated 9/20/24 at 7:09 AM written by Unit Manager #1 indicated the nurse was notified by the Nursing Assistant that Resident #46 rolled out of bed. The Nursing Assistant stated Resident #46 rolled out of bed but was aided to floor with help from the nursing assistant. Resident #46 was assessed with no injuries or complaints of pain or discomfort. An interview was conducted on 11/5/24 at 2:30 PM with Unit Manager #1. Unit Manager #1 stated Resident #46 required 2-person assistance with bed mobility and was totally dependent for incontinence care. Unit Manager #1 stated Resident #46 had falls in which she rolled out of bed, but she did not recall the specifics or the interventions that were implemented to prevent further falls. An interview was conducted on 11/5/24 at 3:30 PM with NA #2 assigned to Resident #46 on 9/20/24. The NA indicated she worked 7:00 PM to 7:00 AM shift and was familiar with Resident #46's care. The NA stated Resident #46 required 2- person assist for bed mobility and incontinence care and was total care. NA #2 indicated Resident #46 required incontinence care regularly at night. NA #2 indicated on 9/20/24, she was on the left side of the bed providing care by herself to Resident #46. NA #2 stated she was unable to find someone to assist her and thought she could provide the care safely. NA #2 stated she rolled the resident onto her right side when Resident #46 started sliding off the bed. The NA indicated the bolsters were not attached to the bed properly and the resident was sliding off the bed. The NA indicated she tried to grab the resident and prevent her from hitting the floor. NA #2 stated Resident #46 did not complain of pain at the time but had some pain later. NA #2 indicated she reported to the nurse what happened, and the resident was assessed and assisted back to bed with 2- person assist. NA #2 indicated that since that incident occurred, she was retrained regarding having 2- person assist to provide care. NA #2 indicated that since the fall occurred, they tried to make sure there were 2- staff to provide care but sometimes there wasn't enough staff. A nursing note dated 9/24/24 at 11:51 AM revealed Resident #46 was evaluated by the Nurse Practitioner due to the fall and complaint of pain. A chest x ray was ordered. Review of a chest x ray obtained on 9/24/24 revealed a rib fracture was not seen but the report was not definitive. Review of a hospital Emergency Department report dated 9/25/24 indicated Resident #46 presented with a chief complaint of a fall. The resident was brought to the Emergency Department for evaluation after a fall 5 days ago. The resident rolled out of bed. An X ray obtained at the nursing facility could not rule out a rib fracture. The CT scan of the chest was completed with no acute fractures and the resident was discharged to the nursing facility with no new orders or changes to her care. Review of Resident #46's MAR from following the fall on 9/20/24 through 9/30/24 indicated her pain medication was effective. An interview was conducted with Resident #46 on 11/5/24 at 10:30 AM. Resident #46 stated 1 person was providing care when both falls occurred. Resident #46 stated she was supposed to have 2 people to provide her care. In July, when the fall occurred, 1 Nursing Assistant (NA) #3 was providing her care and the NA could not stop her from falling on the floor. Resident #46 stated during both falls, she fell off the bed to the right side and went to the emergency room for evaluation. Resident #46 stated the second fall that occurred in September was with NA #2 and she (NA #2) attempted to stop her from rolling off the bed. After the second fall in September, Resident #46 stated she had bruising on her side rib area and the Nurse Practitioner ordered a chest x ray to make sure she had not fractured her ribs. Resident #46 stated the chest x ray was negative for rib fracture. Resident #46 stated there weren't bolsters on the bed when she fell the second time. An interview was conducted with the Physician on 11/7/24 at 9:31 AM. The Physician stated due to Resident #46's body size and condition, she required 2 strong staff members to provide care. The Physician further stated that Resident #46 received sedating medications and that would specifically cause her to need increased assistance. The Physician stated protective measures including reeducation of staff that the resident must have 2 or more staff to provide her care were implemented following the first fall. The Physician indicated that since Resident #46 had a second fall, the measures that were implemented initially were not effective and had the potential for harm to the resident. An interview was conducted with the Director of Nursing (DON) on 11/7/24 at 2:30 PM. The DON stated she started in the position at the facility in October 2024. The DON stated she expected that staff keep the residents safe during care. The DON stated she expected the staff to work together and if a resident was a 2 person assist, they must use 2 people. If the Nurse Aide was not able to find another NA to assist with care, the DON stated she expected the NA to report this to the nurse.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected 1 resident

Based on record review, resident, staff, Nurse Practitioner and Physician interviews, the facility failed to provide sufficient nursing staff to ensure the necessary supervision and assistance level w...

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Based on record review, resident, staff, Nurse Practitioner and Physician interviews, the facility failed to provide sufficient nursing staff to ensure the necessary supervision and assistance level was implemented in accordance with the resident's plan of care for the safe provision of activities of daily living care for a dependent resident. This deficient practice affected 1 of 3 residents reviewed for sufficient nursing staff. Findings included: This tag is cross referenced to: F689: Based on record review, resident, staff, Nurse Practitioner and Physician interviews, the facility failed to provide care safely to a dependent resident when Resident #46 fell off the bed during care on 7/30/24 and 9/20/24 resulting in minor injuries. This deficient practice affected 1 of 3 residents reviewed for falls. An interview was conducted with Resident #46 on 11/5/24 at 10:30 AM. Resident #46 stated she was supposed to have 2 people to provide her care, but the facility did not always have enough staff available, especially on night shift (11:00 PM to 7:00 AM). Resident #46 stated there was frequently only 1 Nurse Aide (NA) providing her care and she was afraid of falling again. An interview was conducted on 11/5/24 at 3:30 PM with NA #2. The NA indicated she worked 7:00 PM to 7:00 AM shift and there were residents on her assignment that required 2- person assistance for bed mobility and were total care for incontinence care. NA #2 stated there were times when she was unable to find someone to assist her and she would provide the care by herself rather than having the residents wait. NA #2 stated the nurses were busy with their own duties. NA #2 stated she tried to make sure there were 2- staff to provide care but sometimes there wasn't enough staff. An interview was conducted on 11/6/24 at 11:04 AM with NA #3 who stated she worked 3:00 PM to 11:00 PM shift. NA #3 indicated she had several residents on her assignment that required 2-person assistance with care but sometimes 2 people weren't available due to staffing issues and that the facility was frequently short staffed. NA #3 stated the facility used a lot of agency staff. NA #3 indicated the facility staffed with 3 or 4 NAs on night shift, however due to the acuity of the residents, it was not sufficient. NA #3 stated with her residents that required 2-person assistance, she knew she needed to go and try to find someone to help but there were times she decided to try to provide the care by herself so the resident wouldn't have to wait. NA #3 stated there were staffing shortages at the facility for a while and agency staff were utilized to help fill the staffing needs. NA #3 stated the agency staff often did not show up, did not assist the other NAs with care for their assigned residents and she often assisted the agency staff's assigned residents when she observed call lights going off. An interview was conducted on 11/6/24 at 4:30 PM with Nurse #11. Nurse #11 indicated there were residents on her assignment that required 2- or 3-persons assistance for bed mobility and incontinent care, but it was frequently hard to find a second or third person to assist due to staffing issues so they just did the best they could. Nurse #11 stated agency staff sometimes did not show up for assigned shifts and it was difficult to find replacements. An interview was conducted via phone with Nurse #6 on 11/7/24 at 11:14 AM. Nurse #6 stated she was an agency nurse that had been working at the facility for the past 8 weeks on the 7:00 PM to 7:00 AM shift. Nurse #6 stated staffing at the facility was not always sufficient to meet the needs of the residents and that the number of NAs working on the 11:00 PM to 7:00 AM shift varied. Nurse #6 indicated there were several residents that required 2-person assistance, it was difficult for the NAs to find someone to help them, and she was busy with her own duties on her shift. An interview was conducted with NA #4 on 11/7/24 at 11:30 AM. NA #4 indicated it was hard to find someone to help with her residents that required 2-person assistance. NA #4 indicated it would put her behind on her assignment trying to find someone to help. NA #4 stated when providing care to her residents in bed, she provided the care by herself even though she knew the residents required 2-person assistance due to not having sufficient staffing. NA #4 stated she realized providing the care by herself put her and the resident at risk of getting hurt. An interview was conducted with the Nursing Scheduler/Payroll Manager on 11/7/24 at 10:00 AM. The Nursing Scheduler/Payroll Manager revealed she was responsible for the staffing and scheduling for the facility. The Nursing Scheduler/Payroll Manager indicated the facility should be scheduled with 5 Nursing Assistants (NAs) on 2nd shift (3:00 PM to 11:00 PM) and 4 NAs on 3rd shift (11:00 PM to 7:00 AM) according to what she had been told by the previous Director of Nursing. The Nursing Scheduler stated she tried to adhere to this but there were times she could not staff this. There were last-minute call outs and no call no show instances and it was challenging to find replacements. The nurse in charge on the shift was expected to try to find a replacement for call outs on the next shift. An interview was conducted with the Director of Nursing (DON) on 11/7/24 at 2:30 PM. The DON stated the nurses were ultimately responsible for the care that the NAs provide on the shift and ensuring that the care was provided safely. The DON indicated she was new to the area, was trying to get a feel for which staffing agencies were reliable, and which were not. The DON stated she intended to address the issues with staffing and would be reviewing staffing daily.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected 1 resident

Based on record review and staff interviews, the facility failed to provide 8 consecutive hours of Registered Nurse (RN) coverage on 5 of 60 days reviewed. Findings included: Review of the PBJ (Payrol...

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Based on record review and staff interviews, the facility failed to provide 8 consecutive hours of Registered Nurse (RN) coverage on 5 of 60 days reviewed. Findings included: Review of the PBJ (Payroll Based Journal) Staffing Data Report Fiscal Year - Quarter 2, 2024 (January 1-March 31, 2024) documented the facility had no RN coverage on 02/18/24, 02/24/24, 03/02/24, 03/03/24, 03/16/24, and 03/17/24. In an interview with the Nursing Scheduler/Payroll Manager on 11/07/24 at 10:15 AM she confirmed there was no RN coverage in the building for 8 hours on the following dates: 02/18/24, 03/02/24, 03/03/24, 03/16/24, and 03/17/24. She examined the staff payroll punches for the noted dates and was surprised to discover Agency Nurse #14 and Agency Nurse #15 that she thought were RNs were actually LPNs (Licensed Practical Nurses) leaving the facility with no RN coverage on 5 days. She reported that the facility did have RN coverage in the building for 12 hours on 02/24/24. She explained Nurse #13 had worked on 02/24/24 and took off time later in the week to compensate because she was salaried and did not punch the time clock. She stated she did not know why the PBJ report documented 02/24/24 as no RN hours but guessed it was because Nurse #13 did not punch the time clock. She explained that a person at the corporate level submitted the data for the PBJ report and she was not familiar with that process. In a phone interview with Nurse #13 on 11/7/24 at 11:40 AM she stated that she kept a calendar in her phone and confirmed that she had worked for 12 hours at the facility on 02/24/24 and in return had taken compensatory time off on 02/26/24 and 02/27/24. She explained that she was salaried and did not punch in and out. She confirmed that she was a Registered Nurse. She stated she no longer worked at the facility but had transferred to a sister facility in Pennsylvania. In an interview with the Administrator on 11/08/24 at 10:30 AM she stated she was not sure why the PBJ report was incorrect but would check with corporate to resolve any data entry issues. She explained she had not realized that the agency had sent LPNs instead of RNs on the days when there was no RN in the building. She assumed the agency had sent RNs because that is what the facility had requested in their posting. She explained that going forward all nursing titles would be included on the working schedule (LPN vs RN). Also, the Director of Nursing and the Scheduler would review the schedule each morning to ensure there was an RN in the building for 8 consecutive hours every day.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff and Consultant Pharmacist interviews the facility failed to act on the Pharmacist recommendati...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff and Consultant Pharmacist interviews the facility failed to act on the Pharmacist recommendations to clarify the dose of an antihypertensive medication (Hydralazine 25 milligrams) and to add blood pressure checks prior to administration. This occurred for 1 of 5 residents (Resident #5) reviewed for medication administration. Findings included. Resident #5 was admitted to the facility on [DATE] with diagnoses including hypertension. The Consultant Pharmacists monthly medication regimen review dated 07/12/24 for Resident #5 revealed the following order recommendation. Hydralazine oral tablets 25 milligrams (mg). Take 1 tablet (25 mg) by mouth in the morning, at noon, and at bedtime. Hold for systolic blood pressure less than 120 mm/hg (millimeters of mercury). The order does not have a vital signs order attached. The Pharmacist recommended to please review and update. Review of the Medication Administration Record (MAR) dated July 2024 and August 2024 revealed no blood pressure order was added to check the blood pressure prior to administering Hydralazine 25 mgs to Resident #5. A physicians order dated 09/04/24 for Resident #5 revealed Hydralazine oral tablets 25 milligrams (mg). Give 2 tablets by mouth three times a day for hypertension. Take 1 tablet (25 mg) by mouth in the morning, at noon, and at bedtime. Hold for systolic blood pressure less than 120 mm/hg. The Consultant Pharmacists monthly Medication Regimen Review dated 09/11/24 for Resident #5 revealed to clarify the dose of Hydralazine 25 milligrams. Give 2 tablets by mouth three times a day for hypertension. Take 1 tablet (25 mg) by mouth in the morning, at noon, and at bedtime. Hold for systolic blood pressure less than 120 mm/hg. The clarification request documented that the above order was confusing. Was the dose 25 mg three times a day or 50 mg three times a day. The Pharmacist recommended to please review and clarify the dose. Review of the physician orders for Resident #5 dated September 2024 revealed the Hydralazine order was not clarified. Blood pressure orders prior to administration were not added. The Consultant Pharmacists monthly medication regimen review of items that were pending and needing a final response for the period of 10/01/24 and 10/10/24 for Resident #5 revealed to clarify the dose of Hydralazine 25 milligrams three times a day. The above order was confusing. Is the dose 25 mg three times a day or 50 mg three times a day. The Pharmacist recommended to please review and clarify the dose. Review of the physicians orders for Resident #5 dated October 2024 revealed the Hydralazine order was not clarified. Blood pressure orders prior to administration were not added. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #5 was cognitively intact. He required assistance with activities of daily living (ADL). He had no rejection of care. During a phone interview on 11/07/24 at 02:57 PM the Consultant Pharmacist stated she addressed the Hydralazine order for Resident #5 in her monthly pharmacy reviews beginning in July 2024. She stated she initially requested blood pressure orders to be added to the Medication Administration Record (MAR) in July 2024. She stated according to the MAR blood pressure checks had not been added prior to administering the medication. She stated she addressed the Hydralazine order again in September 2024 because the order was revised 09/04/24 and the order was confusing, so she requested a dose clarification. She reported that according to the resident s medical record the dose clarification or adding blood pressure checks had not been done. She stated she would continue to address the dose clarification and blood pressure orders monthly until she saw that the issue was resolved. She indicated Resident #5's 8:00 AM blood pressures were stable, and the physician would most likely discontinue checking a blood pressure three times a day, but the issue needed to be addressed. She stated the dose needed clarification as well and as of October 2024 it had not been clarified. She stated the Pharmacy just started servicing this facility in June 2024 and she knew there had been some staff turnover which could have caused some delay in acting on the Pharmacy reviews. She stated she expected that this medication would have been clarified sooner and blood pressure checks added. During an interview on 11/07/24 at 03:03 PM Unit Manger #1 stated she notified the Physician today and the Physician stated the order should be for Hydralazine 25 mgs three times a day. She reported that was the dose Resident #5 had been receiving all along. She stated the Physician instructed her to continue to administer Hydralazine 25 mgs three times a day and to check the blood pressure prior to administration. He reported he would evaluate Resident #5 on his next visit on 11/08/24. During an interview on 11/08/24 at 03:06 PM the Director of Nursing (DON) stated she began working in the facility in October 2024. She stated she was not aware of the Pharmacy recommendation and request to clarify the Hydralazine order for Resident #5 and not aware blood pressures were not being checked prior to administration. She stated the previous DON would have been responsible for the July through September Pharmacy reviews. She stated she was responsible for the October Pharmacy reviews but was still trying to determine and prioritize what needed to be corrected. She reported now that she was aware that all of the monthly Pharmacy reports were not being addressed, she would review them and ensure they were getting done.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to maintain communication and coordination of services provided...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to maintain communication and coordination of services provided by Hospice in the medical record for 1 of 1 resident reviewed for Hospice services (Resident #41). Findings included: Review of the Nursing Facility Hospice Services Agreement signed 08/19/17 revealed the following: Manner of Communication: The Hospice Designee contact information and Resident Patient care information shall be provided to Nursing Facility by Hospice at the time a Resident Patient is admitted to Hospice. A cover sheet will be placed in the Resident Patient ' s chart indicating the contact information for the Hospice Designee. All communications between the Hospice and Nursing Facility pertaining to the care and services provided to the Resident Patient shall be documented in the Resident Patient's clinical record. Resident #41 was admitted to the facility on [DATE] with diagnoses that included atherosclerosis heart disease of the native coronary artery without angina (chest pain). Review of a quarterly Minimum Data Set assessment dated [DATE] documented Resident #41 received Hospice services while a resident. Review of the care plan dated 08/26/24 for Resident #41 documented a Hospice start date of 12/05/23 due to end stage diagnosis of CAD (coronary artery disease). Community Hospice start date was 12/5/23. Goals included: Hospice will provide support for coping with grief/loss; the resident will be comfortable throughout the end of life journey as evidenced by absence of pain or shortness of breath; the resident will achieve the highest possible level of acceptance and readiness for death by the time of death as evidenced by the absence of restlessness or agitation; and the resident will achieve the highest possible level of peace by the time of death as evidenced by demonstrating healthy coping mechanisms. Interventions included to assess the resident for pain/restlessness/agitation/constipation and other symptoms of discomfort; medicate as ordered and evaluate effectiveness; provide non-pharmacological approaches to aide in decreasing discomfort; bereavement service provided by Hospice as needed to help with grief and loss/support to the resident and family including caregivers and other residents before and after death; the facility will notify Hospice of significant changes/clinical complication needing a plan of care change and the need to transfer the resident or the resident ' s death. Resident code status of DNR (Do Not Resuscitate). Hospice Nursing 4 x per week x 1 week, 3 x week x 1 week, 2 x per week x 11 weeks and as needed to assess and manage symptoms, comfort/pain, bowel function and management of any other present cardiac symptoms. Hospice Nursing Assistant 2 x per week x 1 week, then 5 x per week to compliment activity of daily living care, provide comfort and companionship. Hospice Social Work 2 x per month and as needed to provide psychosocial support related to end of life care. Staff will provide emotional and social support to the resident and family to address anticipatory grief, end of life wishes/planning needs and other identified items. Record review of the resident's electronic medical record revealed the following documentation was absent: Hospice agreement, provider order and certification for services, care plan, and visit notes (nursing, social work, and clergy). In addition, there were no hard copy documents located at the nursing station. In an interview with the Social Worker on 11/6/24 at 9:50 AM she stated it had been an uphill battle to get the Hospice provider to provide documentation for the medical record. She had been requesting a binder with documentation that included the Hospice Certification, care plan and progress notes. She stated she would contact the Hospice provider again in an effort to obtain the documentation. In an additional interview on 11/08/24 at 10:09 AM she stated she had asked the Hospice provider for the residents' progress notes but had not received any. She reported she had placed calls to the Hospice Director twice this week and had worked out an agreement for their lesion to bring the progress notes and other documents to the facility and maintain a folder at the nursing station to improve communications. She stated the Hospice Director had agreed to attend a Journey Meeting on 11/17/24 to discuss what was and was not working related to the care of Hospice residents and the services Hospice provided. In an interview with the Unit Manager on 11/6/24 at 11:10 AM she stated there were Hospice documents in a box in medical records. An observation of the Hospice box located under shelving in medical records was conducted during the interview. A plain white box with no identification was pulled out from under a shelving unit by the Unit Manager. The box contained several different Hospice care plans from different Hospice providers not sorted in any particular way. The Medical Records Clerk, who was also present, stated she was only one person and could not get everything scanned into the computer. She commented if any staff member wanted to look at the Hospice care plans, they could look in the box. The Unit Manager added that all Hospice providers who came to the building carried a tablet that facility staff would initial when the provider arrived and departed. The Unit Manager stated if there were any updates regarding resident care, the Hospice Nurse would advise her verbally. In an interview with the Administrator on 11/08/24 at 10:30 AM she stated that Hospice had stopped bringing documentation to the facility but did not know why. She confirmed that a meeting had been scheduled for 11/17/24 to resolve the communication issues. The Administrator stated the meeting would include the Hospice Director and the facility interdisciplinary team.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff, Nurse Practitioner, and Consultant Pharmacist interviews the facility failed to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff, Nurse Practitioner, and Consultant Pharmacist interviews the facility failed to 1.) follow a physicians order and apply an ace wrap to a residents left foot due to swelling sustained from a fall (Resident #17) and 2.) obtain a blood pressure prior to the administration of the antihypertensive medication Hydralazine 25 milligrams prescribed three times a day with parameters to hold the medication for systolic blood pressure less than 120 millimeters of mercury (Resident #5). This occurred for 2 of 2 residents reviewed for quality of care. Findings included. 1.) Resident #17 was admitted to the facility on [DATE] with diagnoses including dementia and repeated falls. A care plan dated 09/23/24 revealed Resident #17 was at risk for falls related to cognitive loss and lack of safety awareness. The goal of care was to remain free of injury. Interventions included in part to observe for changes in medical status and report to the physician. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #17 was severely cognitively impaired. She required extensive assistance by staff with activities of daily living (ADL). She had falls since admission. She had no rejection of care. An incident report dated 11/04/24 at 6:45 AM revealed Resident #17 was found on the bathroom floor laying on her back in front of the toilet yelling for help. She stated she was trying to go to the bathroom. Shen denied hitting her head but complained of foot pain. The Physician was notified, and an x-ray of the foot was ordered. A physicians order dated 11/04/24 at 3:46 PM for Resident #17 revealed ace wrap (a compression bandage used to reduce swelling and improve blood flow and can be used to support an injured area) to the left foot as needed for swelling. An observation was conducted of Resident #17 on 11/04/24 at 4:05 PM. She was alert and oriented to person, and situation and did not appear to be in distress. Her left foot was observed with swelling on the anterior surface of the left foot and bruising noted to the 3rd and 4th toes. There was no ace wrap in place on the left foot. Resident reported pain in her left foot. During an interview on 11/04/24 at 4:10 PM Unit Manger #2 was notified of Resident #17's complaints of foot pain and was asked about the ace wrap. Unit Manager #2 stated she would notify Nurse #13 who was the assigned nurse. Review of the Medication Administration Record (MAR) dated November 2024 revealed Resident #17 was administered Ibuprofen 800 milligrams on 11/04/24 at 4:40 PM for pain. An observation was conducted on 11/05/24 at 9:15 AM of Resident #17. She was sitting in her wheelchair in her room. Her left foot was observed with swelling and bruising to the left toes. There was no ace wrap in place for swelling. During an interview on 11/05/24 at 9:20 AM Nurse #13 stated mobile x-ray had just arrived at the facility and was preparing to do the x-ray for Resident #17. She did not say why the ace wrap had not been applied to Resident #17's foot for swelling. A progress note dated 11/05/24 at 9:39 AM documented by Unit Manager #2 revealed Resident #17 had a fall yesterday. She complained of pain to the left foot with bruising. An x-ray was done and showed a fracture. Resident #17 would be sent to the Emergency department for further evaluation. The hospital admission summary dated [DATE] at 10:50 AM revealed Resident #17 had a fall 11/04/24 and complaints of left foot pain. She did not hit her head and had no other complaints. There was significant bruising and swelling to her left foot. The final impression revealed Nondisplaced fractures of the first through fourth proximal phalanxes (bones of the toes) with questionable fractures of the distal third and fourth metatarsals (bones of the foot). Resident #17 had a walking boot placed to the left foot and was discharged back to the facility during the afternoon of 11/05/24. An interview was conducted on 11/07/24 at 11:47 AM with the Nurse Practitioner. She reported that she evaluated Resident #17 around lunchtime on 11/04/24 the day of the fall. She stated at the time of the evaluation her foot was swollen and discolored but Resident #17 was still wheeling around in her wheelchair. She stated staff had already put in the order for an x-ray when she examined her. She stated she wrote an order to apply an ace wrap for swelling and support, and Ibuprofen for pain. She stated she expected the nurse to apply the ace wrap for foot swelling while waiting on the x-ray results. Multiple attempts were made to contact Nurse #13 who was assigned to Resident #17 on 11/04/24 and 11/05/24 from 7:00 AM to 7:00 PM. There was no response. During an interview on11/08/24 at 9:48 AM the Director of Nursing (DON) stated she didn't know about the order for the ace wrap until later on 11/05/24. She stated Nurse #13 who was on duty 11/04/24 and 11/05/24 was an agency nurse and was not returning her calls. She stated Nurse #13 should have been more in tune with Resident#17's needs and applied the ace wrap that was ordered as needed for swelling on 11/04/24. She stated due to Resident #17's dementia she had the Ibuprofen changed from as needed to scheduled for 24 hours while waiting on the x-ray, so her pain was addressed and managed. She reported Resident #17 was sent to the Emergency Department on 11/05/24 following the x-ray results. She stated she returned to the facility the same day with orders for a walking boot which she was wearing. She stated Nurse #13 should have applied the ace wrap to Resident #17's foot on 11/04/24 and 11/05/24 due to swelling but indicated that did not occur. She stated staff training would be conducted on following physician orders. 2.) Resident #5 was admitted to the facility on [DATE] with diagnoses including hypertension. A physicians order dated 09/04/24 for Resident #5 revealed Hydralazine oral tablets 25 milligrams (mg). Take 1 tablet (25 mg) by mouth in the morning, at noon, and at bedtime. Hold for systolic blood pressure less than 120 mm/hg. Review of Resident #5's Medication Administration Record (MAR) dated September 2024 revealed Hydralazine oral tablets 25 milligrams (mg). Take one tablet (25 mg) by mouth in the morning, at noon, and at bedtime. The medication administration times were 8:00 AM, 12:00 PM, and 8:00 PM. The blood pressures were recorded on the MAR for the 8:00 AM dose but not for the 12:00 PM or 8:00 PM dose. Review of Resident #5's electronic medical record revealed the following blood pressures recorded under the vital signs tab. Not including the 8:00 AM blood pressure readings the following blood pressures were recorded for September 2024. Missing dates had no blood pressures recorded for 12:00 PM or 8:00 PM. 09/06/24 11:17 PM 121/60 mmHg 09/07/24 10:37 AM 137/67 mmHg 09/08/24 11:15 AM 121/79 mmHg 09/10/24 06:49 PM 134/78 mmHg 09/12/24 11:39 AM 134/75 mm/Hg 09/13/24 06:02 PM 138/73 mmHg 09/17/24 10:31 AM 144/78 mmHg 09/19/24 01:33 PM 123/74 mmHg 09/22/24 07:24 AM 128/68 mmHg 09/24/24 08:32 AM 144/78 mmHg 09/26/24 09:11 AM 134/74 mm/Hg 09/30/24 10:00 AM 115/62 mm/Hg Review of Resident #5's Medication Administration Record (MAR) dated October 2024 revealed Hydralazine oral tablets 25 milligrams (mg). Take 1 tablet (25 mg) by mouth in the morning, at noon, and at bedtime. The medication administration times were 8:00 AM, 12:00 PM, and 8:00 PM. The blood pressures were recorded on the MAR for the 8:00 AM dose but not for the 12:00 PM or 8:00 PM dose. Review of Resident #5's electronic medical record revealed the following blood pressures recorded under the vital signs tab. Not including the 8:00 AM blood pressure readings the following blood pressures were recorded for October 2024. Missing dates had no blood pressures recorded for 12:00 PM or 8:00 PM. 10/03/24 11:57 AM 128/62 mmHg 10/03/24 07:49 PM 132/74 mmHg 10/08/24 01:59 PM 128/78 mmHg 10/10/24 10:46 AM 132/76 mmHg 10/12/24 11:36 AM 123/78 mmHg 10/13/24 11:57 AM 134/77 mmHg 10/17/24 12:02 PM 132/74 mmHg 10/17/24 10:24 PM 130/71 mmHg 10/18/24 03:15 AM 130/71 mmHg 10/19/24 11:14 AM 127/76 mmHg 10/20/24 11:08 AM 122/74 mmHg 10/20/24 07:07 PM 128/65 mmHg 10/22/24 12:14 PM 133/64 mmHg 10/27/24 09:31 PM 132/76 mmHg 10/31/24 01:40 PM 140/76 mmHg Review of Resident #5's Medication Administration Record (MAR) dated November 2024 revealed Hydralazine oral tablets 25 milligrams (mg). Take 1 tablet (25 mg) by mouth in the morning, at noon, and at bedtime. The medication administration times were 8:00 AM, 12:00 PM, and 8:00 PM. The blood pressures were recorded on the MAR for the 8:00 AM dose but not for the 12:00 PM or 8:00 PM dose. Review of Resident #5's electronic medical record revealed the following blood pressures recorded under the vital signs tab. Not including the 8:00 AM blood pressure readings the following blood pressures were recorded for November 2024. Missing dates had no blood pressures recorded for 12:00 PM or 8:00 PM. 11/01/24 12:56 PM 143/78 mmHg 11/04/24 11:37 AM 126/64 mmHg 11/07/24 08:05 PM 140/74 mmHg The Minimum Data Set (MDS) significant change assessment dated [DATE] revealed Resident #5 was cognitively intact. He required assistance with activities of daily living (ADLs). He had no rejection of care. During a phone interview on 11/07/24 at 02:57 PM the Consultant Pharmacist stated she addressed adding blood pressure orders on the MAR prior to the administration of Hydralazine for Resident #5 in her monthly pharmacy reviews. She reported that she would keep addressing to add blood pressure checks monthly until she saw that the issue was resolved. She indicated Resident #5's 8:00 AM blood pressures were stable, and the physician would most likely discontinue checking a blood pressure three times a day. But this issue needed to be addressed. She indicated hydralazine worked by relaxing the blood vessels which could lead to a drop in blood pressure which was why parameters were added. During an interview on 11/07/24 at 03:03 PM Unit Manger #1 stated she notified the Physician today and the Physician stated to continue to administer Hydralazine 25 mgs three times a day and to check the blood pressure prior to administration. He reported he would evaluate Resident #5 on his next visit on 11/08/24. During an interview on 11/08/24 at 03:06 PM the Director of Nursing (DON) stated she began working in the facility in October 2024. She stated she was not aware of the Hydralazine order for Resident #5 and not aware blood pressures were not being checked prior to administration. She stated when the medication order was entered into the electronic medical record the blood pressure checks were not initiated and did not reflect on the MAR. She stated it would be corrected, and education would be provided to staff to enter blood pressure checks on the MAR when entering orders with parameters. An observation was conducted of Resident #5 on 11/08/24 at 3:30 PM. He was observed in his wheelchair in the hallway. He was interacting with other residents and staff. He was in no distress.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff, the Nurse Practitioner, and the Consultant Pharmacist interviews the facility faile...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff, the Nurse Practitioner, and the Consultant Pharmacist interviews the facility failed to accurately transcribe an antihistamine order (Hydroxyzine 25 milligrams) prescribed as needed for itching. This resulted in the resident receiving the medication daily instead of as needed. The resident experienced no outcome from receiving the medication. This occurred for 1 of 5 residents (Resident #59) reviewed for medication administration. Findings included. Resident #59 was admitted to the facility on [DATE] with diagnoses including paraplegia and dementia. Review of the hospital after visit summary dated 09/11/24 for Resident #59 revealed an order for Hydroxyzine 25 milligrams (mg) administer at bedtime as needed for itching. The Minimum Data Set (MDS) admission assessment dated [DATE] revealed Resident #59 was cognitively intact. He required extensive assistance with activities of daily living. He had no rejection of care. Review of the Medication Administration Record (MAR) dated September 2024 for Resident #59 revealed Hydroxyzine 25 milligrams at bedtime for itching. The medication was scheduled for administration at 9:00 PM and was administered to Resident #59 nightly from 9/11/24 through 9/30/24. Review of the Medication Administration Record (MAR) dated October 2024 for Resident #59 revealed Hydroxyzine 25 milligrams at bedtime for itching. The medication was scheduled for administration at 9:00 PM and was administered to Resident #59 nightly from 10/01/24 through 10/31/24. Review of the Medication Administration Record (MAR) dated November 2024 for Resident #59 revealed Hydroxyzine 25 milligrams at bedtime for itching. The medication was scheduled for administration at 9:00 PM and was administered to Resident #59 nightly from 11/01/24 through 11/06/24. An interview was conducted on 11/07/24 at 11:47 AM with the Nurse Practitioner. She stated Hydroxyzine 25 milligrams was considered a low dose. She stated it was not sedating and would cause no harm to Resident #59. She indicated she was not aware he was receiving Hydroxyzine daily instead of as needed. During an interview on 11/07/24 at 1:00 PM Unit Manger #1 stated new admissions orders were entered into the residents electronic medical record by the unit managers or the admitting nurse. She stated the process included that medication order entries were reviewed three times. Following admission, orders were reviewed by the nurse or unit manager, the Pharmacist during the admission review and by the corporate liaison to ensure accuracy. She stated new admission orders were transcribed from the residents hospital after visit summary. She indicated the order was entered as a scheduled medication instead of as needed. She stated she checked Resident #59's medication order for Hydroxyzine and there had been no changes made since admission in the frequency of the order, and it should have been entered to give as needed. She stated she notified the Physician of the medication discrepancy. He instructed her to leave the medication as it is for today and he would evaluate Resident #59 tomorrow on 11/08/24 when he returned to the facility. During an interview and observation on 11/07/24 at 2:00 PM Resident #59 was observed lying in bed watching TV. He was alert and oriented to person, and place. He stated he did not have any problems with itching and did not appear to be drowsy. He was not aware of the medications he received each day. During an interview on 11/07/24 at 2:44 PM Pharmacy Consultant #2 stated she conducted the admission medication reviews and not the monthly Pharmacy reviews. She stated according to Resident #59's medical record there had been no change in the frequency of the Hydroxyzine order. She stated the order should have been entered to administer as needed but it looked as though it had been scheduled instead. She reported that she didn't catch the frequency error on the admission review. She stated Hydroxyzine 25 milligrams was not a high dose and it was short acting and would only be effective a maximum of 4 hours. She stated it was administered nightly at bedtime so Resident #59 would most likely sleep through it, and the medication would be completely out of his system by the next morning. She stated it would cause no harm to Resident #59. During an interview on 11/08/24 at 10:15 AM the Director of Nursing stated it appeared that the medication order for Hydroxyzine 25 milligrams was entered to administer nightly instead of as needed for Resident #59. She stated the medication order should have been entered accurately. She reported that education would be provided to nursing staff regarding entering medication orders accurately.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Medical Records (Tag F0842)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #54 was admitted on [DATE] with diagnosis which included bilateral above the knee amputations and paraplegia (paraly...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #54 was admitted on [DATE] with diagnosis which included bilateral above the knee amputations and paraplegia (paralysis affecting the trunk, abdomen and lower extremities). Review of Resident #54's electronic health record revealed the following physician orders for wound care: A 5/15/24 order to cleanse the stage 4 wound to the sacrum (the area at the base of the spine) with quarter strength sodium hypochlorite solution and pat dry. Apply calcium alginate with silver to the wound bed and foam silicone border twice daily. An 8/13/24 order to cleanse the left buttocks and right buttocks stage 4 wounds with quarter strength sodium hypochlorite solution and pat dry. Apply calcium alginate with silver to wound bed and foam silicone border twice daily. Review of Resident #54's October 2024 Treatment Administration Records (TAR) revealed there was no electronic documentation of the physician ordered wound care treatments to the sacrum, right and left buttock on the following dates: 10/2/24 9:00 PM, 10/10/24 9:00 PM, 10/11/24 9:00 PM, 10/13/24 9:00 PM, 10/16/24 9:00 PM, 10/18/24 9:00 AM, 10/26/24 9:00 AM, 10/27/24 9:00 AM, 10/28/24 9:00 PM. An interview was conducted with Nurse # 9 on 11/6/24 at 9:30 AM. Nurse #9 stated she worked on the 7:00 PM to 7:00 AM shift and was assigned to Resident #54 on 10/13/24. Nurse #9 indicated she was responsible for the ordered wound care treatments on her shift. Nurse #9 was unable to recall if she completed the ordered wound care treatments for Resident #54 on 10/13/24 at 9:00 PM. Nurse #9 indicated she should have documented if the wound care treatments were completed or if there was a reason why it was not completed. An interview was conducted with Nurse #8 on 11/6/24 at 2:30 PM. Nurse #8 stated he worked the 7:00 AM to 7:00 PM shift and was assigned to Resident #54 on 10/18/24 from 7:00 AM to 7:00 PM. Nurse #8 stated he did not know why the wound care was not signed for on 10/18/24 at 9:00 AM. Nurse #8 stated he was aware that it was important to document the care that was provided. An interview was conducted with Nurse #6 on 11/7/24 at 11:20 AM. Nurse #6 stated she was scheduled on 10/2/24, 10/10/24, 10/11/24, 10/16/24, and 10/28/24 on 7:00 PM to 7:00 AM shift and was assigned to Resident #54. Nurse #6 stated Resident #54 had serious wounds with wound care orders to be completed on the 7:00 PM to 7:00 AM shift. Nurse #6 stated she did not recall why she did not electronically sign the TAR for the ordered wound care treatments. Attempts were made via phone to interview Nurse #7 during the survey with no return call received. Nurse #7 was assigned to Resident #54 on 10/26/24 and 10/27/24 from 7:00 AM to 7:00 PM. An interview was conducted on 11/7/24 at 11:47 AM with the Nurse Practitioner (NP). NP stated documentation in the medical record should be accurate and the Treatment Administration Records were reviewed by herself and the physician to evaluate care and determine changes. NP indicated she was not aware of any inaccuracies on Resident #54's TAR. An interview was conducted with the Director of Nursing (DON) on 11/7/24 at 2:30 PM. The DON indicated she was an agency DON that started in the position in October 2024. The DON stated she expected the nurses to accurately document the physician ordered wound treatments on the TAR. The DON indicated accurate documentation was important for evaluation of care and treatment. The DON stated there were issues with inaccuracies in documentation and she would address this with the nurses. Based on record review, and staff interviews the facility failed to maintain complete medical records in the area of medication administration. This occurred for 3 of 5 residents (Resident #36, Resident #38 and Resident #54) reviewed for medication administration. Findings included. 1.) Resident #36 was admitted to the facility on [DATE] with diagnoses including hypertension, hypocalcemia, constipation, anxiety and depression. Review of the Medication Administration Record (MAR) dated October 2024 for Resident #36 revealed the following medications with dates and time were not signed off as administered by Nurse #13: Amitiza oral capsule 24 micrograms. Give 1 capsule by mouth two times a day for constipation was not signed off as administered by Nurse #13 at 5:00 PM on 10/22, 10/26, 10/27, and 10/31/24. Sevelamer Carbonate tablets 800 milligrams. Give 1 tablet by mouth with meals for hypocalcemia was not signed off as administered by Nurse #13 at 5:00 PM on 10/22, 10/26, 10/27, and 10/31/24. Carvedilol oral tablet 25 milligrams. Give 0.5 tablets by mouth two times a day for hypertension was not signed off as administered by Nurse #13 at 5:00 PM on 10/22, 10/26, 10/27, and 10/31/24. Nifedipine 90 milligrams extended-release tablets. Give 1 tablet by mouth one time a day for hypertension was not signed off as administered by Nurse #13 at 5:00 PM on 10/22, 10/26, 10/27, and 10/31/24. Colace capsule 100 milligrams. Give 1 capsule by mouth two times a day for constipation was not signed off as administered by Nurse #13 at 5:00 PM on 10/31/24. Ferrous Sulfate tablet 325 milligrams. Give 1 tablet by mouth two times a day for iron supplementation was not signed off as administered by Nurse #13 at 5:00 PM on 10/31/24. Review of the Medication Administration Record (MAR) dated November 2024 for Resident #36 revealed the following medication with the date and time was not signed off as administered by Nurse #13. Depakote delayed release 250 milligrams. Give 1 tablet by mouth three times a day for mood was not signed off as administered by Nurse #13 at 2:00 PM on 11/04/24. Multiple attempts were made to contact Nurse #13 on 11/07/24 and 11/08/24. There was no response. During an interview on 11/08/24 at 2:12 PM the Director of Nursing (DON) stated she was not aware the medications for Resident #36 were not signed off on the MAR by Nurse #13. She reported that she had made several attempts to contact Nurse #13 and had no response. 2.) Resident #38 was admitted to the facility on [DATE] with diagnoses including hypertension, and diabetes. Review of the Medication Administration Record (MAR) dated October 2024 for Resident #36 revealed the following medications with dates and time were not signed off as administered by Nurse #13: Carvedilol 25 milligram tablets scheduled for administration at 5:00 PM was not signed off as administered by Nurse #13 on 10/26, 10/27, and 10/31/24. Insulin Lispro 100 units per milliliters inject per sliding scale subcutaneous before meals and at bedtime for diabetes. No blood sugar result or insulin administration per sliding scale was signed off as obtained and administered by Nurse #13 at 11:30 AM on 10/13/24 and at 4:30 PM on 10/26, 10/27, and 10/31/24. Megestrol Acetate 40 milligrams per 10 milliliters suspension. Give 5 milliliters twice daily for poor appetite scheduled for administration at 4:00 PM was not signed off as administered by Nurse #13 on 10/26, 10/27, and 10/31/24. Review of the Medication Administration Record (MAR) dated November 2024 for Resident #38 revealed no blood sugar result or insulin administration per sliding scale was signed off as obtained and administered by Nurse #13 at 11:30 AM on 11/04/24. During an interview on 11/08/24 at 2:12 PM the Director of Nursing (DON) stated Nurse #13 was an agency nurse. She stated Nurse #13 should have signed off on the MAR that the medications were or were not administered and should have checked Resident #38's blood sugar, recorded the result and administered insulin according to the physician orders. She stated she was aware there were issues with documentation of medications on the MAR's. She reported education would be provided to all nursing staff on medication administration and documentation.
May 2024 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Resident #4 was admitted into the facility 12/7/2020 with diagnoses of unspecified dementia, unspecified severity, with psych...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Resident #4 was admitted into the facility 12/7/2020 with diagnoses of unspecified dementia, unspecified severity, with psychotic disturbance, generalized anxiety disorder, depressive episodes, and acquired absence of right leg above knee. A review of Resident #4's quarterly Minimum Data Set, dated [DATE] indicated that he was moderately cognitively impaired, had no behaviors, and no rejection of care. A review Resident #4's comprehensive care plan revealed a focus created on 2/9/21 of resident/patient exhibits or has the potential to exhibit physical and verbal behaviors related to: unspecified dementia, unspecified severity, with psychotic disturbance. Interventions included evaluating the nature and circumstances (i.e., triggers) of physical behavior with resident and/or resident representative. Discuss findings with resident and family members/caregivers and adjust care delivery appropriately. Encourage the resident to seek staff support for distressed mood. Observe for non-verbal signs of physical aggression, e.g., rigid body position, clenched fists, etc. Remove the resident from the environment, if needed. Gently guide the resident from the environment while speaking in a calm, reassuring voice. If the resident becomes combative or resistive, postpone care/activity and allow time for him to regain composure. Resident #2 was admitted into the facility on 3/2/22 with diagnoses of non-Alzheimer's dementia, anxiety and depression. A review of Resident #2's annual Minimum Data Set, dated [DATE] indicated that he was moderately cognitively impaired and had no behaviors or rejection of care. A review of Resident #2's comprehensive care plan revealed a focus on Resident/patient exhibits or is at risk for distressed/fluctuating mood symptoms related to: Sadness/depression with interventions of Provide resident/patient with opportunities for choice during care/activities to provide a sense of control and Social Service visits to provide support, as needed. On 2/20/24 the facility submitted an initial allegation report related to Resident #4 and Resident #2 having an altercation when Resident #2 ran over Resident #4's foot while leaving an activity. Resident #4 then punched Resident #2 on the right side of his face near his nose resulting in a bruise. The residents were separated, and Resident #2 was sent to the emergency room for evaluation and Resident #4 refused to go for evaluation. The facility notified the resident representatives, medical director, adult protective services, and police. A review of the hospital report dated 2/20/24 for Resident #2 indicated a computerized tomography revealed no intracranial or facial injuries or abnormalities and he returned with no new orders. The facility investigated, and a witness statement dated 2/20/24 was obtained from the Recreational Activity Assistant that stated Resident #2 had approached the Recreational Activity Assistant for a muffin. When he received his muffin, he proceeded to leave and accidentally bumped into Resident #4. Resident #4 then punched Resident #2, Resident #2 started to defend himself and the residents were separated. The Director of Nursing interviewed Resident #2 who stated that he had run into another resident and was going to apologize when Resident #4 hit him. The former Social Worker noted that Resident #2 was very apologetic. An interview was conducted with Nurse #5 (who is normally scheduled on Resident #4's hall) on 5/22/24 at 9:00 AM revealed that Resident #4 was moody and if he refused something Nurse #5 would leave him alone at that time and would go back and try him again. He further revealed that he could usually tell what mood Resident #4 was in and adjusted what he needed to do to ensure that he did not escalate the behavior or situation. An interview conducted on 5/22/24 at 11:00 AM with the Recreational Activity Assistant revealed that Resident #2 had attended a baking activity. When Resident #2 received his muffin, he attempted to turn his wheelchair to leave and bumped or ran over Resident #4's foot on accident. She stated that before she could get to the two residents Resident #4 had punched Resident #2 and Resident #2 had hit Resident #4 back. She stated that she called for help and separated the two residents. An interview was conducted on 5/22/24 at 11:30 AM with the Recreational Activity Director who sat with Resident #4 indicted that Resident #4 was normally a loner who did not like anyone in his personal space however once he felt his space was being invaded, he became hostile either verbally or physically towards the person. She further indicated that during the time she sat with him he was in his room watching television and she had no problems with him. She also indicated that if he had become aggressive that she would have given him space and talked calmly to him so she would not antagonize him more. An interview conducted on 5/22/24 at 1:00 PM with Resident #4 indicated that he remembered the incident and stated that that guy ran over my foot, and I hit him he further indicated that he only had one foot left and he was going to protect it any way that he could. He denied that he had received any injury related to the altercation. An interview conducted on 5/22/24 at 1:30 PM with Resident #2 revealed that he remembered the incident and that he had accidentally ran over another person's foot when he was turning his wheelchair to leave, and the other person hit him, so he hit him back. He further stated that he had not had any issues with the other person before or since that time. An interview with the Administrator on 5/22/24 at 2:00 PM indicated that she was made aware of the incident and that the residents had been separated. She stated that Resident #4 was immediately put on one to one until psychiatric services saw him, both residents had skin checks completed, and Resident #2 was sent to the emergency room for evaluation, but Resident #4 refused to go to the emergency room for the evaluation stating that he was fine. The Administrator stated that Resident #2 returned from the emergency room with no new orders and noted that he had sustained no fractures but did have a bruise located by his nose. She further indicated that Psychiatric services saw Resident #4 the next day and removed him from one on one after she spoke to him and readjusted his medication. The facility initiated a four-step plan of correction which included: On 2/20/24 Resident #4 and Resident #2 were both separated, and Resident #4 was placed on one-to-one supervision. As of 5/19/24 Resident #4 has been placed on one-to-one supervision indefinitely. The Abuse Prevention Coordinator was notified of the occurrence and a report was filed with the Department of Health and Human Services on 2/20/24. The administrator and or designee notified Adult Protective Services of the occurrence on 2/20/24. The Licensed Nurse assessed Resident #4 and Resident #2 on 2/20/24 and notified the Physician and responsible parties. The Social Service Director assessed Resident #4 on 2/20/24 and a referral for Psychiatric services was generated. Psychiatric Services evaluated Resident #4 on 2/21/24 and changed his medication. Psychiatric Services re-evaluated Resident #4 on 2/27/24 with no changes in orders. How the facility identified other residents having the potential to be affected by the same deficient practice. A licensed nurse and/or designee conducted a 30 day look back of incident/accidents and no further resident to resident altercations and/or changes in behavior were noted as of 3/20/24. The measures put into place or systemic changes made to ensure that the deficient practice will not occur was completed by: The Nurse Practice Educator and/or designee-initiated re-education with employees on the Abuse Prohibition policy with emphasis on strategies to reduce and/or prevent resident to resident altercations. This education was started on 2/20/24 and was completed on 2/22/24. Supervision by the Administrator and/or his designee during mealtimes to assist with the flow of traffic in and out of the dining area also started on 2/22/24. The Director of Nursing and or/designee will audit a sample of residents who exhibit identified behaviors of wandering, physical behaviors towards staff or others, and verbal behaviors towards staff or others, weekly for 30 days starting 2/20/24, then monthly for two months to ensure no other residents to resident altercations and ensure the plan of care was being followed to reduce behaviors. The Nursing Home Administrator and/or designee will review the results of the audit of any resident-to-resident altercation prior to 2/20/24 in the next Quality Assurance Performance Improvement meeting. The Administrator or Director of Nursing or Designee will review, and report results of the audits in the Quality Assurance Performance Committee meeting monthly for one quarter. If the audits reveal a potential or actual event related to resident to resident altercations subsequent plans of correction will be submitted as necessary. This will start with the next Quality Assurance Performance Committee meeting in March of 2024. The plan of correction was verified on 5/23/24 by reviewing the one-on-one documentation for 2/20/24-2/21/24 and one-on-one documentation from 5/19/24 to 5/23/24. The Psychiatric notes dated 2/21/24 noted that the Psychiatric Nurse Practitioner had removed Resident #4 from one-on-one and had increased Resident #4's Zyprexa. Her note dated 2/27/24 was also reviewed and reflected no additional changes in his medication and noted no further behaviors. A review of the in-service Abuse and Neglect and Resident Rights conducted on 2/20/24 through 2/24/22 was reviewed to ensure 100% of the staff had attended and interviews were conducted with random staff to ensure education had been received and understood. A review of the Quality Assurance Performance Committee meeting minutes included the audits of resident behaviors and of the 30 day look back period for any resident to resident altercations. Observations during mealtimes during the survey dates for flow of traffic in and out of the dining area were completed and a review of the monitoring of sampled residents who exhibited behaviors was completed. The validation verified the deficiency was corrected on 5/18/24. Based on observations, record review, and interviews with residents, staff, medical doctor, nurse practitioners, and law enforcement, the facility failed to protect a female (who was deemed an incompetent person by the North Carolina Clerk of Court) resident's (Resident #1), right to be free from sexual abuse by a cognitively impaired male resident (Resident #2). On 05/15/24 Resident #1 was naked from the waist down in her bed when Nursing Assistant (NA) #1 observed Resident #2 in Resident #1's bed with his face between Resident #1's legs. Resident #1 was incapable of giving consent for Resident #2 to touch her. A reasonable person expects to be protected from abuse in their home environment and sexual abuse would cause trauma. Additionally, the facility failed to protect Resident #2 from resident to resident physical abuse. Example #2 was cited at a scope and severity of D. This deficient practice affected 2 of 4 residents reviewed for abuse. The findings included: 1. Resident #1 was admitted to the facility on [DATE] with diagnoses which included, in part, dementia with other behavioral and psychotic disturbance, muscle weakness, hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, chronic pain syndrome, depression, anxiety disorder, muscular dystrophy, and bed confinement status. A review of the State of North Carolina Letters of Appointment Guardian of the Person document revealed Resident #1 was deemed an incompetent person before the Clerk of The General Court of Justice Superior Court Division on 07/27/23. A review of Resident #1's annual Minimum Data Set (MDS), dated [DATE], revealed that Resident #1 was severely cognitively impaired. A review of Resident #1's Care Plan, last updated 02/07/24, revealed she exhibits or has the potential to demonstrate verbal and physical behaviors related to cognitive loss/dementia and indicated she preferred to wear facility gowns versus her own clothing and had tendencies to expose herself while lying in her bed without privacy precautions. The Care Plan indicated she had a Brief Interview for Mental Status (BIMS) score of 3 and noted it fluctuated at times. The Care Plan specified Resident #1 had impaired/decline in cognitive function or impaired thought processes related to vascular dementia and acute encephalopathy and exhibits or is at risk for alterations in functional mobility related to cerebrovascular vascular accident (stroke) with left-sided flaccid hemiplegia. The Care Plan indicated Resident #1 met Preadmission Screening and Resident Review (PASRR) II Level of determination secondary to serious mental illness. A review of Resident #1's quarterly MDS, dated [DATE], revealed that Resident #1 was cognitively intact, had the ability to make herself understood, had the ability to understand others, and had no behaviors. The MDS indicated that Resident #1 was dependent on staff for oral hygiene, toileting hygiene, bathing, upper and lower body dressing and personal hygiene. Resident #2 was admitted to the facility on [DATE] with diagnoses which included dementia with other behavioral disturbances, cognitive communication deficit, mental disorder not otherwise specified, depression, anxiety disorder, and muscle weakness. A review of Resident #2's quarterly MDS, dated [DATE], indicated that Resident #2 was moderately cognitively impaired with clear speech and the ability to make himself understood and to understand others. The MDS indicated Resident #2 had no behaviors and required the extensive assistance of one staff for bed mobility and transfers, had no impairment with his upper and lower extremities, and used a wheelchair as a mobility device. A review of Resident #2's Care Plan, last updated on 03/15/24, revealed Resident #2 had the tendency to exhibit sexually inappropriate behaviors related to cognitive loss and dementia (initiated on 01/11/23), and had impaired and/or declined cognitive function or impaired thought processes related to dementia. An interview was conducted with Resident #3 on 05/23/24 at 8:15 a.m. Resident #3 was assessed as severely cognitively impaired on 02/27/24. Resident #3 asked if this interview was about the incident involving her roommate (Resident #1) and Resident #2 that had occurred a few nights ago or the one a while back. When asked to explain, she said one weekend not too long ago (referring to the 05/11/24 incident), she said she had left her room and when she returned, she saw Resident #2 trying to get in the bed with Resident #1. She said she immediately left the room to find the nurse (Nurse # 1) and report him to her. Resident #3 said the nurse came to the room and threatened to call the law if he would not leave the room. Resident #3 said Resident #2 was always in her & Resident #1's room, day or night, because Resident #1 always wanted him to bring her a soda. She said as far as she knew, the two of them never had a sexual relationship but they did have a friendship and he spent a lot of time in their room bringing her sodas and talking to her. A review of Resident #2's Progress Notes revealed he had been discovered by Nurse #1 on 05/11/24 entering a female resident's room and attempting to get in the bed with her. An interview was conducted with Nurse #1 on 05/22/24 at 1:15 p.m. Nurse #1 indicated on Saturday, 05/11/24, around 1:00 p.m. - 2:00 p.m., Resident #3 was observed standing in the doorway to her and Resident #1's room and called for the nurse. Nurse #1 stated she went to the room and observed Resident #2 attempting to get into Resident #1's bed. Nurse #1 stated she had never known Resident #2 to display any inappropriate sexual behaviors with Resident #1 or any other resident. She explained that Resident #1 and Resident #2 have always had a friendship and he often brought her sodas; however, on that day, she observed Resident #2 to have placed his wheelchair beside Resident #1's bed and had one of his knees on the side of her bed as if he was trying to climb into the bed with her. Nurse #1 stated Resident #1 told her, he's not doing anything and that Resident #2 did not say anything. Nurse #1 stated she then removed Resident #2 from the room, returned him to his room, and put him into his bed. Nurse #1 explained she called the Director of Nursing (DON) to get the telephone number of the new Assistant Director of Nursing (ADON) who was their on-call admin that day. She further explained she informed the DON of the incident who instructed her to call the ADON. She did so and was told by the ADON to document the incident and because she had already removed Resident #2 from Resident #1's room, there had been no further instructions. An interview was conducted with the ADON on 05/22/24 at 1:50 p.m. The ADON explained she had received a phone call from Nurse #1 on 05/11/24 about Resident #2 attempting to get in bed with Resident #1. The ADON further explained, stating that because Nurse #1 had already removed Resident #2 from Resident #1's room and had placed him in his bed, she said she instructed the nurse to continue to monitor. The ADON stated she failed herself in that she had not asked the nurse if Resident #1 was in her bed at the time Resident #2 was attempting to get in the bed as she assumed he was just trying to get into the bed. When asked if this incident had been discussed with the Interdisciplinary Team during their Monday morning meeting, she indicated it may have been since it had been a change in Resident #2's condition, however she did not have any notes from that particular meeting. Review of the facility's Initial Allegation Report, completed by Nurse #3 on 05/15/24, revealed an allegation of resident abuse on 05/15/24. The facility became aware of this allegation on 05/15/24 at 4:30 a.m. The allegation stated that a male resident (Resident #2) was found in a female resident's (Resident #1) room and that the male resident was noted to be performing oral sex on the female resident. The report indicated the facility reported the incident to law enforcement on 05/15/24 and to the State agency on 05/15/24. The witness statement from NA #1 was reviewed. It read, .Patient [Resident #2] was addressed several times from getting in and out of bed. Patient was then placed up front to desk. Patient stated he was ready to go to bed. Patient was placed in bed. Patient was watched for 20 minutes and I started my rounds. I heard bell ringing and step into hall. I went to answer call light and saw [Resident #2] with his face between [Resident #1's] legs with her diaper off. Nurse was notified ASAP [as soon as possible]. Nurse responded ASAP. [Resident #1] stated that nothing happened. I saw [Resident #2] with his mouth on [Resident #1's] private part. An interview was conducted with NA #1 on 05/21/24 at 12:13 p.m. NA#1 confirmed she worked the 11:00 p.m. to 7:00 a.m. shift that began on 05/14/24 and ended on 05/15/24 and had been assigned to care for both Resident #1 and Resident #2 during her shift. NA #1 explained Resident #1 was alert and able to make her needs known and required the extensive assistance of staff to being fully dependent on staff for her care needs. She explained that Resident #1 frequently removed her adult diaper and hospital gown so to find her in a stage of undress was not unusual for her. NA #1 explained Resident #2 had never displayed inappropriate sexual behaviors and admitted that he was known for frequent masturbation, however that act was always performed when he was in his own room. She stated that she had never known Resident #2 to make inappropriate sexual remarks or display inappropriate sexual behaviors towards other residents or staff. NA #1 stated that the rooms of each resident, on the morning of the incident, were located on opposite sides of the same hall however not quite directly across from each other. NA #1 explained that Resident #2 had been up and down all night and had required frequent redirection that night, which had been unusual for him as he typically stayed in his bed, in his room, at night. NA #1 stated she was not sure what had been going on with Resident #2 that particular night, but because he had been restless, she had given him a shower and placed him at the nurses' station in his wheelchair. She explained that he sat at the nurses' station for a couple of hours while she continued to make rounds on her other residents. She stated she had noticed Medication Aide (MA) #1 had taken him back to his room because he had wanted to lie down and stated she continued making rounds. Around 3:30 a.m. - 4:00 a.m. (05/15/24), she noticed the call light for Resident #1's room had come on and she went to the room to respond to it. Upon arriving to the room, the door to the room was shut and she had not been able to open it fully as Resident #2's wheelchair was blocking the door from opening all the way. NA #1 explained she was able to push open the door enough so as to allow her head into the room and stated when she looked in, she noticed Resident #2's wheelchair was positioned near the foot of Resident #1's bed (with the wheelchair facing the head of Resident #1's bed), between the wall and the left side of Resident #1's bed however it blocked the door to the room fully opening. She stated she observed Resident #2's right foot on the floor and his left leg and upper torso was in the bed with Resident #1, with his face between Resident #1's legs and his mouth on Resident #1's vagina. She noted that he was dressed in a t-shirt and pajama bottoms while Resident #1 was observed in a hospital gown which had been pulled off one of her shoulders and the bed covers were pulled up to her chest but pulled away from the lower half of Resident #1's body leaving her exposed from the waist down. She stated Resident #1's adult diaper had been taken off and was noticed on the floor beside the bed. NA #1 indicated Resident #1's breasts were not exposed. NA #1 explained she and Resident #1 made eye contact but Resident #1 did not say anything at that time. She stated Resident #2 seemed unaware he was being observed. NA #1 stated she asked them, what are y'all doing? at which time Resident #2 became aware of her presence and looked at her but did not say anything. NA #1 stated she then took a step back, away from the doorway but still in sight of the residents, and immediately called for Nurse #4 who had been standing in an area by the front of the nurses' station. NA #1 stated Nurse #4 immediately came to the room. NA #1 heard Resident #1 tell the nurse that nothing happened. The witness statement from Nurse #4 was reviewed. It read, [Resident #2] has made multiple attempts entering [Resident #2's] room. He was put to bed multiple times with himself transferring back the bed and attempting to enter her room again. He sat with us at the nurses' station for a while until he stated he was ready to lay down. After 20 minutes of no signs trying to get up again, me and the CNA [certified nursing assistant] [NA #1] was doing her rounds. She went into [Resident #2's] room to do care and found [Resident #1] with his head between her legs performing oral sex. She immediately informed me and resident [Resident #2] was removed from room. Unit Manager was called. DON [director of nursing] was called. Administrator was called with no answers. I then called [name of an Administrator from a sister facility who was assisting the facility while the facility's Administrator was out on leave] for further instructions. He directed me to call both resident's families and ask if they feel they are capable of making decisions. Placed [Resident #2] on 1:1 supervision, perform skin check on female resident. I got in contact with [Resident #2's] RP [responsible party], left a voicemail for [Resident #1's] RP to call the facility back at her earliest convenience. Got statements from all involved. Female stated nothing happened, male could not give coherent statement. An interview was conducted with Nurse #4 on 05/21/24 at 3:47 p.m. Nurse #4 confirmed she worked on 05/14/24 from 7:00 p.m. until 7:00 a.m. (05/15/24) and had been assigned to care for Resident #1 and Resident #2. She explained she had noticed Resident #2 was awake, in his wheelchair, and that he kept trying to enter Resident #1's room and that he had to be frequently redirected. She said this was abnormal behavior for him; around 12:30 a.m. - 1:00 a.m. (05/15/24), he had been brought to the nurses' station where he stayed for approximately an hour. She stated around 3:30 a.m., the resident started nodding off, so he was brought to his room, assisted back into his bed and that once he started to fall asleep, she left. The nurse said around 15 minutes later, NA #1 informed her that Resident #2 was in Resident #1's bed and stated she immediately went to the room but once there, she could not fully open the door as his wheelchair was blocking it from inside the room. Since he was already back in his wheelchair, she pushed open the door wide enough for her to shimmy her way in there and immediately removed him from the room. Because of what NA #1 had told her, she returned to Resident #1's room and performed a skin assessment which included her perineal area (the area between the anus and vulva in females) which did not reveal any signs of trauma. After that, Nurse #4 stated she began making phone calls to the administrative staff which included the Administrator, the DON and the Unit Manager. When she did not get an answer, Nurse #4 called the Administrator from a sister facility (who had been assisting their facility during the absence of the facility's Administrator) who instructed her on what the next steps would be to begin an investigation of the incident. She stated she called the Responsible Party (RP) for Resident #2 and spoke with her. She stated she then called the guardian of Resident #1 (as she is a ward of the State) and left a message for her to return the call. Nurse #4 stated the guardian returned her call while and explained that Resident #1 was not able to give consent for a sexual act. Nurse #4 stated after that, the Unit Manager (Nurse #2) had arrived and had been the one to call local law enforcement who came to the facility and interviewed the staff. Nurse #4 stated she provided the police officer a copy of the statements she had taken from Resident #1 and Resident #2. Nurse #4 stated Medication Aide (MA) #1 witnessed her conversations with the Resident #2's RP and with Resident #1's guardian. An interview was conducted with MA #1 on 05/22/24 at 8:49 a.m. MA #1 confirmed she worked on 05/14/24 from 7:00 p.m. until 7:00 a.m. She stated she had worked at the facility for as long as both residents had resided there and had never known Resident #2 to display any inappropriate sexual behaviors before. She also said it was the first time that she could recall seeing Resident #2 up in the middle of the night. MA #1 explained she had been charting at the desk at the nurses' station when she observed Resident #2 going into Resident #1's room, estimating the time to be before 4:00 a.m. but was unsure of the exact time. MA #1 further explained she took Resident #2 out of Resident #1's room and brought him to the nurses' station where he sat for approximately 15-20 minutes and then he was brought to his room. She stated after another 15-20 minutes or so, the call light for Resident #1's room came on, explaining it had been Resident #1's roommate (Resident #3) who had pressed the call light. MA #1 said she saw NA #1 go to the room to respond to the light and then heard NA #1 yell for Nurse #4 to go to the room. MA #1 said when NA #1 returned to the nurses' station, she described to her what she had witnessed in the room - that Resident #2 was in bed with Resident #1 and had his head between her legs. MA #1 clarified that she had not written a statement about the incident as she did not witness anything herself, however, she did witness the statements Nurse #4 had taken from the two resident's responsible parties. An interview was conducted with Resident #3 on 05/23/24 at 8:15 a.m. Resident #3 said the other night (referring to the 05/15/24 incident), Resident #2 probably would not have come into the room if Resident #1 had not invited him in. She said she was awake and although the curtain between the two beds was pulled and she could not see anything, she could hear the two of them whispering back and forth. Resident #3 said she could not really hear what they were whispering about, but she was adamant that Resident #1 never hollered out while Resident #2 was in the room. She said she pushed the call light button so someone would come and get him out of her room at that time of morning. An interview was conducted with Resident #1 on 05/21/24 at 11:10 a.m. She was observed sitting up in her bed and wearing a hospital gown. After introductions, Resident #1 asked, is this about [Resident #2]? and then, before any further conversation, Resident #1 said, I told him not to ever come back in here because he tried to come get in the bed with me. I had to hit him on the side of his head, and I stopped him from trying to get in bed with me. When asked if she had invited Resident #2 into her bed, she stated she had not and remarked that he had tried to go up under the covers and touch her leg and repeated what she had said moments before. Resident #1 then became focused on various body aches and pains and wanted to see her nurse and did not want to discuss the incident any further, therefore, the interview was stopped at this time. A second interview with Resident #1 was conducted on 05/21/24 at 1:42 p.m. during which she was more receptive to questions and conversation about the incident of 05/15/24. Resident #1 was adamant that Resident #2 did not sexually assault her and stated that he did try to touch her leg under her bed covers and wanted to talk with her however, she could not understand what he was saying and she had told him to get out of her room and to never come back. Resident #1 stated Resident #2 did not touch her vagina with his hands, mouth or tongue. She stated he would bring her red sodas and admitted he was not her friend nor was she afraid of him. Resident #1 acknowledged the fact that she prefers to wear hospital gowns and stated she frequently removes them because they are aggravating. She also said she has to wear an adult diaper however, the tabs come undone which is also aggravating, so she will take it off frequently. Resident #1 remarked that she did not want Resident #2 to get in trouble for trying to touch her and said, what's done is done. An interview with Resident #2 was conducted on 05/21/24 at 1:59 p.m. He was observed sitting in his wheelchair assisting the Activities Director who had been assigned to stay with him during his 1 on 1 observation that day. Resident #2 admitted that he and Resident #1 were friends and that he would occasionally buy her a red soda and bring it to her in her room. When asked, Resident #2 stated he did recall the 05/15/24 incident. He explained when he was in Resident #1's room, she encouraged him to perform oral sex on her when she pulled the covers back and had her legs open. Resident #2 stated he did not have intercourse with her and said that she was so nice that he had wanted to treat her like a girlfriend. He also stated that Resident #1 did not tell him to stop or get out of the room and that she did not hit him. He stated after the incident, he was moved to another room on the other side of the facility and that Resident #1 had been moved to another facility. An interview was conducted with the Unit Manager (Nurse #2) on 05/22/24 at 9:11 a.m. She confirmed that she worked on 05/15/24 from [TRUNCATED]
Nov 2023 5 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff, and the Pharmacy Managers interviews the facility failed to obtain a medication (Lyrica) prescrib...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff, and the Pharmacy Managers interviews the facility failed to obtain a medication (Lyrica) prescribed for pain from the Pharmacy resulting in the resident not receiving 11 doses of the medication for 1 of 1 resident (Resident #222) reviewed for the provision of pharmacy services. Findings included. Resident #222 was admitted to the facility on [DATE] with diagnoses including Fibromyalgia (a disorder characterized by widespread musculosketal pain), Chronic Obstructive Pulmonary Disease (COPD), Diabetes, Chronic Kidney Disease, and Left below knee amputation. A physicians order dated 09/20/23 for Resident #222 revealed Pregabalin (Lyrica) Oral Capsule 200 milligrams (mgs). Give 1 capsule by mouth three times a day for pain. Review of Resident #222s Medication Administration Record (MAR) dated September 2023 revealed he received Lyrica three times a day from 09/22/23 through 09/25/23. The Minimum Data Set (MDS) 5-day assessment dated [DATE] revealed Resident #222 was cognitively intact. He required extensive two-person assistance with bed mobility, transfers, and activities of daily living. He received scheduled pain medications and experienced frequent pain. His pain intensity rating was 5 on a scale of 10 at the time of the assessment. Review of Resident #222's medical record revealed he was discharged to the hospital on [DATE] due to shortness of breath related to COPD exacerbation. He was readmitted to the facility on [DATE]. Review of the hospital Discharge summary dated [DATE] revealed Resident #222 had an order for Pregabalin (Lyrica) 200 milligrams give three times a day for pain. Review of the Medication Administration Record (MAR) dated October 2023 revealed Resident #222 did not receive the scheduled doses of Lyrica from 10/06/23 through 10/10/23. This resulted in 11 missed doses of the medication. Review of the progress notes dated 10/06/23 through 10/10/23 revealed no documentation as to why the medication Lyrica had not been received and administered to Resident #222. A phone interview was conducted on 11/15/23 at 3:00 PM with the Pharmacy Manager. She stated the Pharmacy received 3 prescriptions for Resident #222's Lyrica between 09/21/23 through 10/06/23. She stated that when Resident #222 discharged to the hospital on [DATE] his Lyrica was returned to the Pharmacy by the facility and then it was sent for destruction because it was a controlled medication. She stated when the new order was sent to the Pharmacy on 10/06/23 it was rejected because it was an early refill. She stated when a medication was rejected due to being an early refill the facility received notification through fax that it was too soon to refill. She stated any time an early refill notice was sent to a facility the facility would need to call the Pharmacy and they could override and get the medication refilled so that the Resident would not have a delay in getting their medication. She stated the Pharmacy received a call from the facility on 10/10/23 regarding the medication and it was sent to the facility on [DATE].She stated the facility could have called the Pharmacy sooner to get an override and the Lyrica could have been sent sooner. She stated it was unfortunate and could have been clarified sooner with a phone call. She indicated the delay in getting the medication sent to the facility could have been avoided. During a phone interview on 11/16/23 at 11:57 AM Nurse #3 stated Resident #222 was asking for Lyrica, and she told him it was not on the medication cart, so she called the Pharmacy, but she could not recall the date of the phone call. The Pharmacy stated the medication may be stuck in limbo and for her to call back on day shift. She indicated she did not recall if she notified day shift to call the Pharmacy back about the Lyrica. She indicated she thought Resident #222 was sent back out to the hospital before the medication was received in the facility. During a phone interview on 11/16/23 at 03:15 PM Nurse #2 stated there was an issue with Resident #222's Lyrica and stated each time she asked about the Lyrica she was told it was coming in that night in the Pharmacy delivery. She stated she didn't recall Resident # 222 asking for Lyrica, but he would say I'm aching. She stated she was not aware that Resident #222 did not receive any of the Lyrica prior to being sent back out to the hospital. She indicated she did not try to call the Pharmacy because she thought the medication would be delivered. During an interview on 11/16/23 at 4:30 PM the Director of Nursing (DON) stated she was new to the role as the Director of Nursing. She stated she was not aware of an issue with Resident #222's Lyrica but indicated the nursing staff should have notified the Pharmacy sooner regarding Resident #222 not having Lyrica. She stated education on following the procedures for obtaining medications from the Pharmacy would be provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews of residents, family, resident representative, and staff, the facility failed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews of residents, family, resident representative, and staff, the facility failed to provide nail care for dependent residents (Resident #s 32, 41, 45, and 50) and failed to provide hair wash for dependent residents (Resident #s 13, 32, 41, and 45) for 5 of 6 residents reviewed for activities of daily living. Findings included: 1. Resident #13 was admitted to the facility on [DATE] with the diagnosis of muscular weakness. Resident #13's quarterly Minimum Data Set, dated [DATE] documented the resident was unable to participate in the brief interview for cognitive status. The resident required 2-person physical assist for bathing. There was no refusal of care. Resident #13's care plan dated 10/17/23 documented she had an activity of daily living deficit and was dependent on staff for bathing and personal care. Resident #13 was unable to be interviewed. On 11/13/23 at 2:30 pm the resident was observed in her room. The resident's hair was greasy appearing and tightly collected to the back of her head. On 11/14/23 at 11:30 am an interview was conducted with Resident #13's family member. The family member stated the resident was not getting her showers as scheduled and the resident's hair was dirty. The family member would like the resident to have her scheduled showers so she can have her hair washed. A review of the electronic bathing and shower documentation for the months of October and November 2023 revealed Resident #13 had a bed bath/sponge 3 to 5 times a week on day shift. There was no documentation of hair wash or nail care. The last bed bath was on 11/14/23. A review of Resident #13's bathing/shower paper form for the months of October and November 2023 by NA #2, the dedicated shower NA, was completed. The resident had her showers on Tuesday and Friday. The following dates documented care received: 10/3 bed bath instead of shower, no nails cut, no refusal 10/5 shower, no nails, no refusal 10/10 shower, no nails, no refusal, hair wash 10/12 shower, no nails, no refusal 10/17 bed bath instead of shower, no nails and no refusal 10/19 shower, no nails, no refusal 10/24 bed bath instead, no nail care, no refusal 10/26 shower, no nail care, no refusal 10/31 shower, no nail care, no refusal 11/2 shower, no nail care, no refusal 11/7 bed bath instead of shower, no nail care, no refusal 11/9 bed bath instead of shower, no nail care, no refusal On 11/16/23 at 11:15 am an interview was conducted with NA #2. NA #2 stated she was the shower NA for the entire facility on day shift 11/16/23 and most weekdays (days or evenings). She stated on day shift today, 11/16/23, she had 15 residents throughout the facility to provide a shower minus any resident that refused. She stated there was not always a shower NA scheduled and the assigned NA would be responsible for showers plus the bed baths. Hair was usually washed during the shower and a few residents had the beautician wash their hair once a week. She stated a bathing/shower paper form was completed that included documentation for refusal of care, shaving, whether a resident's hair was washed, type of bathing (bed or shower), and whether nail care was completed. She stated that when the form had documented a bed bath instead this would mean the resident received a bed bath instead of a shower. She was not able to state if Resident #13 had her hair washed with the bed bath on 11/9/23. On 11/14/23 at 1:30 pm an interview was conducted with Nurse #2. Nurse #2 stated that she did not know how a resident who received a bed bath would have a hair wash. Hair was typically washed in the shower. The NA staff had not reported to Nurse #2 they were unable to wash a resident's hair. On 11/15/23 at 9:00 am an interview was conducted with NA #3. She stated that male residents that have a bed bath would have their hair washed with a towel if the resident asked. NA #3 had no comment regarding washing female resident's hair that did not have a shower. NA #3 stated sometimes residents had a bed bath and not a shower because the shower took more time and there was not enough staff or time. On 11/16/23 at 3:40 pm an interview was conducted with NA #4. NA #4 was assigned to the evening shift for Resident #13. She was dedicated to showers on evening shift when there was enough staff. She had a full assignment on 11/16/23 evening shift, not showers. When a bed bath was provided, the hair was not always washed. Hair could be washed with a towel in the bed. She could not remember the last time she washed a resident's hair in the bed or cut their nails. 2. Resident #32 was admitted to the facility on [DATE] with the diagnosis of diabetes. Resident #32's quarterly Minimum Data Set, dated [DATE] documented the resident's cognition was intact. The resident was dependent for bathing. There was no refusal of care. Resident #32's care plan dated 10/17/23 had an activity of daily living deficit and required assistance with bathing and personal care. A review of the electronic bathing and shower documentation for the months of October and November 2023 revealed Resident #32 had a bed bath/sponge 3 to 5 times a week on day shift. There was no documentation of hair wash or nail care. The last bed bath was on 11/15/23. A review of Resident #45's bathing/shower paper form for the months of October and November 2023 by Nursing Assistant (NA) #2, the dedicated shower NA, was completed. The resident had his showers on Tuesday and Friday. The following dates documented care received: 10/3/23 Refused shower and no other care provided, nurse notified 10/6/23 Refused shower and no other care provided, nurse notified 10/10/23 Refused shower and no other care provided, nurse notified 10/13/23 Refused shower and no other care provided, nurse notified 10/17/23 Refused shower and no other care provided, nurse notified 10/20/23 Refused shower and no other care provided, nurse notified 10/24/23 Refused shower and no other care provided, nurse notified 10/27/23 Refused shower and no other care provided, nurse notified 10/31/23 Refused shower and no other care provided, nurse notified 11/3/23 Refused shower and no other care provided, nurse notified 11/10/23 Refused shower and no other care provided, nurse notified 11/14/23 Refused shower and no other care provided, nurse notified On 11/13/23 at 11:20 am Resident #32 was observed and interviewed. The resident had dirty hair (flat to the scalp) and long dirty nails. The resident stated he was too large for the shower gurney and cannot take a shower because he was afraid. The resident stated he had not had his hair washed in a long time. On 11/16/23 at 11:30 am an interview was conducted with the Administrator. He stated that there was a shower gurney for large residents that would hold Resident #32. He thought the bed bath was a preference. On 11/14/23 at 1:00 pm Resident #32 was observed and interviewed. The resident had dirty hair and long, dirty nails. The resident stated he asked NA #2 this morning to wash his hair and she was not able to due to her assignment. He was informed by NA #2 there was not enough time. On 11/16/23 at 11:15 am an interview was conducted with NA #2. NA #2 stated she was the shower NA for the entire facility on day shift 11/16/23 and most weekdays (days or evenings). She stated on day shift today, 11/16/23, she had 15 residents throughout the facility to provide a shower minus any resident that refused. She stated there was not always a shower NA scheduled and the assigned NA would be responsible for showers plus the bed baths. Resident's hair was usually washed during the shower. She stated a bathing/shower paper form was completed that included documentation for refusal of care, shaving, whether a resident's hair was washed, type of bathing (bed or shower), and whether nail care was completed. She was not able to state if Resident #32 had his hair washed with his bed bath on 11/14/23. She also had no statement about the resident's long, dirty nails. On 11/14/23 at 1:20 pm an interview was conducted with Nurse #2. Nurse #2 stated that she did not know how a resident who received a bed bath would have a hair wash in the bed. Hair was usually washed in the shower. She stated that the NA was required to provide the residents with nail care. If the NA was unable or the resident refused, the nurse was required to be informed. Nurse Manager #1 was interviewed on 11/14/23 at 1:30 pm. She stated NAs were required to cut resident's nails and if unable to cut the nails to inform the nurse. On 11/15/23 at 9:00 am an interview was conducted with NA #3. She stated that male residents that have a bed bath would have their hair washed with a towel to protect the bed if the resident asked. NA #3 stated sometimes residents had a bed bath and not a shower because the shower took more time and there was not enough staff. On 11/16/23 at 3:40 pm an interview was conducted with NA #4. NA #4 was assigned to the evening shift for Resident #32. She was dedicated to showers on evening shift when there was enough staff. She had a full assignment on 11/16/23 not showers. NA #4 stated she provided only bed baths for Resident #32. When a bed bath was provided, the hair was not always washed. Hair could be washed with a towel in the bed. She could not remember the last time she washed a resident's hair in the bed or cut their nails. NA #4 was not sure if Resident #32 had long or dirty nails and would check. 3. Resident #41 was admitted to the facility on [DATE] with the diagnosis of traumatic brain injury. A review of Resident #41's care plan dated 7/27/23 documented he had an activity of daily living deficit and required bathing and nail care assistance. Resident #41's quarterly Minimum Data Set, dated [DATE] documented the resident's cognition was intact and required partial/moderate assistance with personal care. There was no refusal of care. A review of the shower schedule at the nurses' station revealed residents were scheduled twice a week Monday through Saturday to receive a shower. Resident #41 was scheduled for Tuesday and Thursday. A review of Resident #41's bathing/shower paper form for the months of October and November 2023 revealed he had refused a shower signed by Nursing Assistant (NA) #2 on 10 occasions and the nurse was notified on 8 occasions. There was no documentation of nail care or facial shave on the form. A review of the electronic bathing and shower documentation for the months of October and November 2023 revealed Resident #41 had a bed bath/sponge 2 to 4 times a week. There was no documentation of hair wash or nail care. On 11/13/23 at 2:48 pm an observation was completed of Resident #41 in his bed. He had long fingernails (1/4 inch) with brown soil underneath and his hair appeared to be greasy. During concurrent interview with the resident, he stated he would like his fingernails cut and cleaned. The resident commented that he was receiving a bed bath and his hair had not been washed in a while, more than a week, and he would like his hair washed. He stated that he asked the staff (could not remember who) to wash his hair, but it was not done. On 11/14/23 at 1:15 pm an observation was completed of Resident #41 with Unit Manager #1. The resident's nails were cut but still had soil that was not removed with cutting and his hair had not been washed. The Unit Manager stated she cut the resident's nails this morning and stated the nails had not been cut in a while and the Nursing Assistant (NA) was responsible unless the resident had a diabetic diagnosis or the resident refused then the assigned nurse would be notified. On 11/15/23 at 9:20 am an interview was conducted with Nurse #5. Nurse #5 stated today was his second day working at the facility. He was not aware any residents needed their hair washed and nail care. On 11/15/23 at 9:30 am an interview was conducted with Nursing Assistant (NA) #3. NA #3 stated there was a resident shower schedule book at the nurses' station but she had not looked at the schedule this morning and had not known who had a shower scheduled on her assignment today (11/15/23). NA #3 stated there were times when there was not enough staff or time to give scheduled showers and a bed bath was given. NA #3 stated she could use a towel to wash a male's hair but was not sure how she would wash long hair during the bed bath. NA #3 could not remember the last time she had cut a resident's nails; it had been a while. On 11/15/23 at 9:55 am an interview was conducted with NA #1. NA #1 stated when there was not a dedicated shower NA assigned, the staff NA would provide bed baths to residents scheduled for a shower on day or evening shift. Hair washing was not always accomplished during this time. NAs were required to cut resident's nails if he/she had no diabetic diagnosis. If the NA was unable to cut the resident's nails, the nurse would be informed. Hair washing could be accomplished using a towel in the bed. NA #1 had no comment regarding how to wash long hair with a towel in a resident's bed. NA #1 stated she could not remember the last time she cut a resident's fingernails, but she regularly cleaned them with a washcloth to remove soil, but this was easier in the shower. On 11/16/23 at 11:15 am an interview was conducted with NA #2. NA #2 stated she was the shower NA for the entire facility on day shift today, 11/16/23. She had 15 residents throughout the facility to provide a shower minus any resident that refused. She stated there were always refusals and could finish her assignment. She stated there was not always a shower NA scheduled and the assigned NA would be responsible for showers plus the bed baths. Hair was usually washed during the shower and a few residents had the beautician wash the hair once a week. She stated a bathing/shower paper form was completed that included documentation for refusal of care, whether a resident's hair was washed, type of bathing (bed or shower), and whether nail care was completed. NA #2 was not able to state if Resident #41 had his hair washed with the bed bath. An interview was conducted on 11/16/23 at 3:02 pm with NA #2. NA #2 stated residents that received a bed bath could request their hair be washed, if unable to request, staff would determine it would need to be done. Hair wash was not always completed with the bed bath. On 11/16/23 at 3:40 pm an interview was conducted with NA #4. NA #4 stated she was assigned to the evening shift for Resident #41. She was usually dedicated to showers on evening shift when there was enough staff. She had a full assignment today (11/16/23) not showers. NA #4 stated she provided only bed baths for Resident #41. When a bed bath was provided, the hair was not always washed. Hair could be washed with a towel in the bed. She could not remember the last time she washed a resident's hair in the bed or cut their nails. NA #4 was not sure if Resident #41 had long or dirty nails and would check. 4. Resident #45 was admitted to the facility on [DATE] with the diagnosis of diabetes and impaired vision. The quarterly Minimum Data Set, dated [DATE] documented Resident #45's had a memory deficit. The resident was dependent for bathing and personal care. There was no refusal of care. Resident #45's care plan dated 9/22/23 documented he had an activity of daily living deficit and was dependent on staff for all care except eating due to lack of mobility and vision deficit. On 11/13/23 at 1:09 pm an observation was completed of Resident #45 in his bed. His hair was greasy and segmented with white dandruff and long, dirty nails (greater than ¼ inch). The left hand, second fingernail was jagged with black soil and skin to the end of the nail. The resident's use of his fingers on both hands appeared stiff but he was able to hold a fork and spoon to independently eat his lunch meal. Concurrent interview with the resident was done and he stated the staff had not provided him with a shower, he received a bath in the bed and had not known when his hair was last washed. The resident stated I am blind and cannot see that his nails were dirty. The resident touched his face and commented that he would like his face shaved. On 11/14/23 at 9:45 am an interview was conducted with Resident #45's Representative. She stated during visits the resident was observed to not have gotten bathed, showered, hair washed, nail care, dressed in clothes, nor facial hair shave. She noticed body odor and he was frequently dressed in a hospital gown. She stated staff was informed of the resident's condition. The Representative wanted the resident to have a shower so he could get his hair washed. A review of the electronic bathing and shower documentation for the months of October and November 2023 revealed Resident #45 had a bed bath/sponge 3 to 5 times a week on day shift. There was no documentation of hair wash or nail care. A review of Resident #45's bathing/shower paper form for the months of October and November 2023 by Nursing Assistant (NA) #2, the dedicated shower NA, was completed. The resident had his showers on Monday and Wednesday. The following dates documented care received: 10/2/23 Shower, shaved, nails clipped/cleaned 10/4/23 Shower, shaved, nails clipped/cleaned 10/9/23 Shower, shaved, nails clipped/cleaned 10/11/23 Shower, shaved, nails clipped/cleaned 10/16/23 Shower, shaved, nails clipped/cleaned 10/18/23 Shower, shaved, nails clipped/cleaned 10/23/23 Shower, shaved, nails clipped/cleaned 10/25/23 no care on (shower) evenings, received a bed bath on 3rd shift 10/30/23 Bed bath, shaved, nails clipped/cleaned 11/6/23 Hospital 11/8/23 Hospital 11/13/23 no care (shower) on evenings, received a bed bath on 3rd shift On 11/16/23 at 11:15 am an interview was conducted with NA #2. NA #2 stated she was the shower NA for the entire facility on day shift 11/16/23 and most weekdays (days or evenings). She stated on day shift today, 11/16/23, she had 15 residents throughout the facility to provide a shower minus any resident that refused. She stated there was not always a shower NA scheduled and the assigned NA would be responsible for showers plus the bed baths. Hair was usually washed during the shower and a few residents had the beautician wash their hair once a week. She stated a bathing/shower paper form was completed that included documentation for refusal of care, shaving, whether a resident's hair was washed, type of bathing (bed or shower), and whether nail care was completed. She stated that when the form had documented a bed bath instead this would mean the resident received a bed bath instead of a shower. She was not able to state if Resident #45 had his hair washed with the bed bath 11/13/23. She also had no statement about the resident's long, dirty nails which had skin underneath and were not able to be cut by Unit Manager #1, but she documented the resident had his nails cut/cleaned on 8 of the 9 occasions she provided a shower. On 11/14/23 at 1:50 pm Resident #45 was observed and interviewed with Unit Manager #1. The resident had approximately five of his fingernails on both hands cut by the Manager this morning but were still long due to growth of skin under the nail ends. The nails remained dirty underneath with black soil, including the left second fingernail that was jagged and had skin growth to the end of the nail which could not be cut. The Manager observed that the resident's hair was dirty with segmented greasy appearance. During concurrent interview with the Manager, she stated the resident's skin had grown underneath his long fingernails and she would not be able to cut this morning. The Manager made no mention of cleaning the nails or hair and how to manage the resident's skin that had grown up underneath the long nails. The Manager further stated she was not aware the nails were not getting cut and scheduled the NA to provide the resident with a shower and hair wash. On 11/14/23 at 3:30 pm an interview was conducted with Unit Manager #1. She stated Resident #45 had a consultation ordered for a dermatologist to evaluate the overgrowth of skin under the fingernails and trim. On 11/15/23 at 9:30 am an interview was conducted with Nursing Assistant (NA) #3. NA #3 stated there was a resident shower schedule book at the nurses; station but she had not looked at the schedule this morning and had not known who had a shower scheduled on her assignment today (11/15/23). NA #3 stated there were times when there was not enough staff or time to give scheduled showers and a bed bath was given. NA #3 stated she could use a towel to wash a resident's hair. NA #3 could not remember the last time she had cut a resident's nails; it had been a while. NA #3 further stated she would not cut nails for residents with a diabetic diagnosis. This was the responsibility of the nurse. On 11/15/23 at 9:55 am an interview was conducted with NA #1. NA #1 stated when there was not a dedicated shower NA assigned, the staff NA would provide bed baths to residents scheduled for a shower on day or evening shift. Hair washing was not always accomplished during this time. NAs were required to cut resident's nails if he/she had no diabetic diagnosis. If the NA was unable to cut the resident's nails, the nurse would be informed. Hair washing could be accomplished using a towel in the bed. NA #1 stated she could not remember the last time she cut a resident's fingernails, but she regularly cleaned them with a washcloth to remove soil, but this was easier in the shower. On 11/16/23 at 3:40 pm an interview was conducted with NA #4. NA #4 was assigned to the evening shift for Resident #41. She was dedicated to showers on evening shift when there was enough staff. She had a full assignment on 11/16/23 evening shift, not showers. NA #4 stated she provided only bed baths for Resident #41. When a bed bath was provided, the hair was not always washed. Hair could be washed with a towel in the bed. She could not remember the last time she washed a resident's hair in the bed or cut their nails. NA #4 was not sure if Resident #41 had long or dirty nails and would check. 5. Resident #50 was admitted to the facility on [DATE] with the diagnosis of stroke. Resident #50's quarterly Minimum Data Set, dated [DATE] documented he had an intact cognition. The resident was dependent for bathing. There was no refusal of care. Resident #50's care plan dated 10/23/23 documented an activity of living deficit, and he required assistance with personal care and bathing. A review of Resident #50's bathing/shower paper form documentation for the months of October and November 2023 by Nursing Assistant (NA) #2, the dedicated shower NA, was completed. The resident had his showers on Monday and Thursday. The following dates documented care received: 10/2/23 Shower, shaved and nails clipped/cleaned 10/5/23 Shower, shaved and nails clipped/cleaned 10/9/23 Shower, shaved and nails clipped/cleaned 10/12/23 Shower, shaved and nails clipped/cleaned 10/16/23 Shower, shaved and nails clipped/cleaned 10/19/23 Shower, shaved and nails clipped/cleaned 10/23/23 Shower 10/26/23 Shower, shaved and nails clipped/cleaned 10/30/23 Shower, shaved and nails clipped/cleaned 11/2/23 Shower, shaved and nails clipped/cleaned 11/6/23 Refused care, nurse notified 11/9/23 Shower, shaved, and nails clipped/cleaned 11/13/23 Shower, shaved, and nails clipped/cleaned A review of the electronic bathing and shower documentation for the months of October and November 2023 revealed Resident #50 had a bed bath/sponge 2 to 3 times a week on day shift. Last bed bath was on 11/13/23. There was no documentation of hair wash or nail care. There is documentation of nail care above. I don't think the documentation is accurate, but it does exist. On 11/13/23 at 3:58 pm an observation and interview was completed of Resident #50. The resident had long-dirty nails with brown soil underneath and some nails were jagged. The resident's facial hair was long and course. The resident stated he had not had his nails cut and would like them cut. The resident could not remember the last time he had nail care. On 11/14/23 at 1:30 pm Resident #50 was observed, and his hygiene remained the same. On 11/15/23 at 12:30 pm Resident #50 was observed and interviewed with Unit Manager #1. The resident had his beard trimmed and hair washed and cut at the facility beautician and his nails were cut by the Manager today, but they remained dirty underneath the nail with brown soil. The Manager stated she cut the resident's nails this morning, the nails had not been cut in a while, and the NA was responsible unless the resident had a diabetic diagnosis, or the resident refused then the assigned nurse would be notified. On 11/15/23 at 9:30 am an interview was conducted with Nursing Assistant (NA) #3. NA #3 stated there were times when there was not enough staff or time to provide nail care. NA #3 could not remember the last time she had cut a resident's nails; it had been a while. NA #3 further stated she would not cut nails for residents with a diabetic diagnosis. This was the responsibility of the nurse. On 11/15/23 at 9:55 am an interview was conducted with NA #1. NA #1 stated when there was not a dedicated shower NA assigned, the staff NA would provide bed baths and nail care. NAs were required to cut resident's nails if he/she had no diabetic diagnosis. If the NA was unable to cut the resident's nails, the nurse would be informed. NA #1 stated she could not remember the last time she cut a resident's fingernails, but she regularly cleaned them with a washcloth to remove soil, but this was easier in the shower. On 11/16/23 at 11:15 am an interview was conducted with NA #2. NA #2 stated she was the shower NA for the entire facility on day shift 11/16/23. She stated today 11/16/23 she had 15 residents throughout the facility to provide a shower, hair wash and nail care minus any resident that refused. She stated there was not always a shower NA scheduled and the assigned NA would be responsible for resident care. She stated a bathing/shower paper form was completed that included documentation for refusal of care and whether nail care was completed. On 11/16/23 at 3:40 pm an interview was conducted with NA #4. NA #4 was assigned to the evening shift for Resident #50. She was dedicated to showers on evening shift when there was enough staff. She had a full assignment on 11/16/23 evening shift, not showers. She could not remember the last time she cut a resident's nails. NA #4 was not sure if Resident #50 had long or dirty nails and would check.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff, Pharmacy Manager, Nurse Practitioner, and the Medical Directors interviews the facility failed to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff, Pharmacy Manager, Nurse Practitioner, and the Medical Directors interviews the facility failed to provide pain management by a.) not administering an as needed dose of the opioid medication Oxycodone prescribed for pain to a resident (Resident #222) who experienced frequent pain and b.) not following up with the Pharmacy regarding the anticonvulsant medication Lyrica prescribed three times a day for pain which resulted in the resident not receiving 11 doses of the medication and having complaints of pain for 1 of 1 resident (Resident #222) reviewed for pain management. Findings included. Resident #222 was admitted to the facility on [DATE] with diagnoses including Fibromyalgia (a disorder characterized by widespread musculoskeletal pain), Chronic Obstructive Pulmonary Disease (COPD), Diabetes, Chronic Kidney Disease, and Left below knee amputation. The baseline care plan for Resident #222 dated 09/20/23 did not include pain management with goals and interventions. a.) A progress note dated 09/20/23 at 02:17 PM revealed Resident #222 was admitted at 1:45 PM from the hospital with oxygen at 3LPM (liters per minute). He was alert and oriented to person, place, and time. He had no acute pain noted on admission. The hospital Discharge summary dated [DATE] revealed Resident #222 had an order for Oxycodone 10 milligrams (mgs) give two times a day as needed for pain for 5 days. The Minimum Data Set (MDS) 5-day assessment dated [DATE] revealed Resident #222 was cognitively intact. He required extensive two-person assistance with bed mobility, transfers, and activities of daily living. He received scheduled pain medications and experienced frequent pain. His pain intensity rating was 5 on a scale of 10 at the time of the assessment. He received opioids on 3 of 7 days. Review of the pain rating scale for Resident #222 was as follows: On 09/20/23 at 03:43 PM Resident #222 had a pain rating of 5 on a scale of 10. This was documented by Nurse #1. On 09/21/23 at 04:24 AM Resident #222 had a pain rating of 9 on a scale of 10. This was documented by Nurse #2. On 09/22/23 at 02:07 AM Resident #222 had a pain rating of 7 on a scale of 10. This was documented by Nurse #3. On 09/22/23 at 09:26 AM Resident #222 had a pain rating of 4 on a scale of 10. This was documented by Nurse #1. On 09/22/23 at 05:55 PM Resident #222 had a pain rating of 7 on a scale of 10. This was documented by Nurse #3. On 09/23/2023 at 02:13 AM Resident #222 had a pain rating of 8 on a scale of 10. This was documented by Nurse #3. Review of the Medication Administration Record (MAR) dated September 2023 for Resident #222 revealed Oxycodone 10 mgs prescribed as needed for pain was not administered to Resident #222 at any time from 09/20/23 through 09/23/23 at 5:54 AM. Review of the Controlled Medication Record for Resident #222 revealed the first dose of Oxycodone was administered to Resident #222 on 09/23/23 at 05:54 AM by Nurse #3. Review of the progress notes for Resident #222 revealed no documentation that any pain medication was administered from 09/20/23 until the first dose of Oxycodone was administered on 09/23/23 at 05:54 AM. Review of the progress notes revealed Resident #222 was discharged to the hospital on [DATE] due to shortness of breath related to COPD exacerbation. A progress note dated 10/05/23 at 11:06 PM documented by Nurse #4 revealed Resident #222 readmitted from the hospital. His vital signs were stable, and he had no complaints of pain. A physicians order dated 10/06/23 at 2:14 PM revealed Resident #222 was prescribed Oxycodone oral tablets 10 mgs. Give 1 tablet by mouth every 12 hours as needed for pain. A progress note dated 10/06/23 at 7:15 PM documented by Nurse #5 revealed in part; Resident #222 had complaints about pain medications but goes to the pain control center and we had to wait until it came from pharmacy. Review of the pain rating scale for Resident #222 dated 10/06/23 at 8:05 PM revealed a pain rating of 5 out of 10. This was documented by Nurse #8. Review of the Medication Administration Record (MAR) dated October 2023 for Resident #222 revealed Oxycodone 10 mgs prescribed as needed for pain was not administered to Resident #222 at any time on 10/06/23. Review of the Controlled Medication Record for Resident #222 revealed the first dose of Oxycodone was administered to Resident #222 on 10/07/23 at 02:15 AM by Nurse #4. Review of the progress notes for Resident #222 revealed no documentation that pain medication was administered on 10/06/23. During a phone interview on 11/16/23 at 02:07 PM Nurse #1 stated Resident #222 was very frail and had respiratory issues and he didn't recall him having frequent complaints of pain. He stated Resident #222 was getting scheduled Lyrica for pain but didn't remember giving him any as needed medications such as Oxycodone. He stated Resident # 222 had phantom pain and Nurse #1 thought that Lyrica could manage his pain. He stated Resident # 222 didn't really complain of pain often to him. He stated if Resident #222 had significant complaints of pain, he would have notified the Physician. He stated he didn't recall documenting a pain scale of 4 or 5 for Resident # 222 and indicted he didn't recall going to the Omnicell (the onsite medication dispensing system) to get a dose of Oxycodone to administer to Resident # 222 for pain. During a phone interview on 11/16/23 at 03:15 PM Nurse #2 stated Resident #222 required breathing treatments and received oxygen. She indicated she did not recall documenting a pain scale of 9 during his first admission in September. She indicated during the second admission the Oxycodone was scheduled and not just administered as needed. She stated Resident #222 would tell her that he was starting to hurt 1-2 hours before the scheduled Oxycodone was due again. She stated Resident # 222 would not take Tylenol, and stated he was not a big complainer. She stated if a Resident had unrelieved pain and no pain medication on the medication cart, she would call the on-call provider to see if they would send a hard script to the Pharmacy. She stated only a certain nurse had access to the Omnicell, but she was not sure of the process to get medications from the Omnicell. She stated she did not have access to the Omnicell and would not have been able to get an as needed dose from the Omnicell to administer to Resident # 222. During an interview on 11/14/23 at 04:05 PM Nurse #3 stated she was the assigned nurse when Resident # 222 was initially admitted . She stated Resident # 222 was alert and oriented and could voice his needs. She stated she arrived for her shift at 7:00 PM that night and Resident # 222 was complaining of pain when she came on shift. She stated his pain scale was maybe 7 or 8 on a scale of 10, so she offered Tylenol, but he told her Tylenol did not control his pain. She stated he complained of generalized pain. She stated she did not have access to the Omnicell and stated she didn't know that Oxycodone was in the Omnicell and available for administration to Resident # 222 . She stated she didn't ask another nurse to assist her in getting into the Omnicell to get the pain medication for Resident # 222 . She stated she may be confusing the initial admission date with the readmission date on 10/06/23 but stated Resident # 222 did have complaints of pain. She stated the Oxycodone was not on the medication cart at the time that he had complaints of pain, and they were waiting for his medications to come from the Pharmacy and thought the Oxycodone would come in later that night. She stated sometimes Pharmacy doesn't make their delivery until 1:00 - 2:00 AM in the morning. She stated she recalled giving Resident # 222 Oxycodone early one morning when it came in from the pharmacy. She indicated she could have asked another nurse to assist her in getting the medication from the Omnicell to administer to Resident # 222 but she didn't know to do that. During a second phone interview on 11/16/23 at 11:57 AM Nurse #3 stated she had never been in a situation when there were no pain medications available for a Resident. She stated she never had to deal with pharmacy but knew Resident # 222 had Oxycodone ordered but couldn't remember if she spoke to Pharmacy about the Oxycodone. She stated usually when a medication had been ordered and was not there within 1-2 day she always tried to follow up with Pharmacy. She stated she knew of the Omnicell, but she did not know the Omnicell held narcotics. She stated she knew the process to get medications from the Omnicell but not the process to get narcotics from the Omnicell. She stated when Resident # 222 had complaints of pain she didn't know of anything different that could have been done on nights to manage his pain better. She stated no one had reported to her any information regarding Resident #222's issue regarding getting his medications. She stated Resident # 222 did mention not getting his Oxycodone, but stated she didn't know anything else to do at that time. Attempts were made to contact Nurse #4 and #5. There was no response. During an interview on 11/14/23 at 4:30 PM the Director of Nursing (DON) stated when a resident was admitted to the facility with an order for a controlled substance and did not have a hard script for the controlled medication, they would have to contact the Case Manager at the hospital or discharging facility to have the physician send a hard script to the Pharmacy. She stated their Physician would not write a hard script for a controlled medication if the Physician had not evaluated the resident. She stated they usually try to have the Case Manager from the discharging facility fax a list of the residents medications prior to the resident getting admitted to the facility. She stated the delay in getting the Oxycodone for Resident #222 was most likely due to having to contact the hospital to get a hard script. She stated once the Pharmacy received the hard script, they would send the controlled medication in the daily delivery to the facility. She stated Resident # 222 did not go to a pain clinic. She stated all nurses had access to the Omnicell and indicated the nurses could have retrieved and administered Oxycodone if Resident # 222 had complaints of pain during the time they were waiting for the medication to come from Pharmacy. A phone interview was conducted on 11/15/23 at 3:00 PM with the Pharmacy Manager. She stated for new admissions a hard script must be provided before a controlled medication could be filled. She stated hard scripts could be faxed to the Pharmacy or the Physician could call in an emergency script for up to a 72-hour supply of Oxycodone. She stated the Pharmacy did not solicit prescriptions and that it would be the responsibility of the facility to get a hard script sent to the Pharmacy. She stated on Resident #222's first admission the Pharmacy received the hard script for Oxycodone on 09/22/23 at 5:41 PM and dispensed the medication on the 10:00 PM delivery that night and the medication arrived at the facility at 2:27 AM on 9/23/23. She stated this facility owned their narcotics and had Oxycodone 5 milligrams stocked in the Omnicell so the medication could have been removed from the Omnicell between the time of admission until the Oxycodone was received from the Pharmacy without having to call the Pharmacy. Multiple attempts were made to contact Resident #222 during the investigation. There was no response. b.) Review of Resident #222's medical record revealed he was discharged to the hospital on [DATE] due to shortness of breath related to COPD exacerbation. He was readmitted to the facility on [DATE]. Review of the hospital Discharge summary dated [DATE] revealed Resident #222 had an order for Pregabalin (Lyrica) 200 mgs give three times a day for pain. Review of the MAR dated October 2023 revealed Resident #222 did not receive the scheduled doses of Lyrica from 10/06/23 through 10/10/23. This resulted in 11 missed doses of the medication. Review of the progress notes dated 10/06/23 through 10/10/23 revealed no documentation as to why the medication Lyrica had not been received and administered to Resident #222. A progress note dated 10/10/23 at 04:41 AM documented by Nurse #3 revealed in part; Resident # 222 was able to make his needs known. Resident #222 stated he was in pain. The Pharmacy was called about Resident # 222s Lyrica. The pharmacy stated to call back on day shift. A progress note dated 10/10/23 revealed Resident #222 was discharged to the hospital due to shortness of breath related to COPD exacerbation. A phone interview was conducted on 11/15/23 at 3:00 PM with the Pharmacy Manager. She stated the Pharmacy received 3 prescriptions for Resident # 222's Lyrica between 09/21/23 through 10/06/23. She stated that when Resident #222 discharged to the hospital on [DATE] his Lyrica was returned by the facility and sent for destruction because it was a controlled medication. She stated when the new order was sent to the Pharmacy on 10/06/23 it was rejected because it was an early refill. She stated the facility could have called the Pharmacy sooner to get an override and the Lyrica could have been sent sooner. She stated the Pharmacy did not receive a call until 10/10/23 regarding the medication and it was sent to the facility on [DATE]. She stated it was unfortunate and could have been clarified sooner with a phone call. She stated Lyrica could have been retrieved from the Omnicell, but it would not have been for the full dose. She stated she could not say for certain what signs or symptoms Resident # 222 would potentially have from not receiving Lyrica but stated it was typically prescribed for neuropathic pain. During a phone interview on 11/16/23 at 11:57 AM Nurse #3 stated Resident #222 was asking for Lyrica and she told him it was not on the medication cart, so she called the Pharmacy. She stated Resident #222 had complaints of generalized pain. She stated the Pharmacy stated the medication may be stuck in limbo and for her to call back on day shift. She did not recall reporting to day shift to call Pharmacy regarding the Lyrica. She indicated Resident # 222 was sent back out to the hospital before the medication was received in the facility. During an interview on 11/16/23 at 2:00 PM the Nurse Practitioner stated she was not aware Resident #222 did not receive the scheduled Lyrica during his second admission. She stated she evaluated him only once on 10/09/23 when he was having respiratory distress. She stated during that time he did not have complaints of pain but complained of chest tenderness. She stated he was sent out to the hospital on [DATE] and did not return to the facility. During a phone interview on 11/16/23 at 03:15 PM Nurse #2 stated there was an issue with Resident #222's Lyrica and stated each time she asked about the Lyrica she was told it was coming in that night in the Pharmacy delivery. She stated she didn't recall Resident #222 asking for Lyrica, but he would say I'm aching. She stated she was not aware that Resident #222 did not receive any of the Lyrica prior to being sent back out to the hospital. She indicated she did not try to call the Pharmacy because she thought the medication would be delivered. During a phone interview on 11/16/23 at 4:00 PM the Medical Director stated he was not aware Resident #222 did not receive the scheduled doses of Lyrica on his second admission in October 2023. He stated the medication was used to assist in controlling neurogenic pain, and stated it needed to be given to Resident #222 three times a day according to the order. He stated there would be no long-term consequences from not receiving 11 doses. He stated residents were already compromised that's why they were in this setting and pain management was a high priority. He stated the absence of the medication would not have long term effects on Resident #222, but stated Resident #222 would have the memory of not getting the pain medication. During an interview on 11/16/23 at 4:30 PM the Director of Nursing (DON) stated she was new to the role as the Director of Nursing. She stated she was not aware of an issue with Resident #222's Lyrica but indicated the nursing staff should have notified the Pharmacy sooner regarding Resident #222 not having Lyrica in order to provide better pain management.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observations, record review, and staff interviews the facility failed to record an opened date on multi dose oral inhalers and record an opened date on ophthalmic drops on 3 of 3 medication c...

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Based on observations, record review, and staff interviews the facility failed to record an opened date on multi dose oral inhalers and record an opened date on ophthalmic drops on 3 of 3 medication carts reviewed for medication storage. Findings included. An observation of the 300/400 hall medication carts on 11/13/23 at 12:00 PM revealed two Incruse Ellipta multidose oral inhalers that had been used with no opened date recorded. The label on the inhaler instructed to discard 6 weeks after opening. An observation of the 300/400 hall medication carts on 11/13/23 at 12:00 PM revealed an opened bottle of Latanoprost ophthalmic drops with no opened date labeled on the bottle. The manufacturer's guidelines indicated to discard Latanoprost 6 weeks after opening. During an interview on 11/13/23 at 12:30 PM Nurse #9 stated she was the assigned nurse for the 300/400 hall medication cart. She stated expiration dates should be checked prior to administering the medications. She stated she was an agency nurse and had only worked in this building 3 or 4 times over the last year. She stated she arrived late for her shift and started out behind schedule. She stated she did not think to check for opened dates or expiration dates on the oral inhalers. She stated she should have checked the medications. An observation of the 100-hall medication cart on 11/13/23 at 1:00 PM revealed 2 opened Advair Diskus multidose oral inhalers with no opened date recorded. The manufacturer's guidelines indicated to discard the inhaler 30 days after opening. During an interview on 11/13/23 at 1:30 PM Nurse #10 stated she was the assigned nurse for the 100 hall medication cart. She stated the nurse on the cart was expected to check for opened dates on medications. She stated the Infection Control nurse also did random checks of the medication carts at times. She stated no specific nurse was assigned to make sure medications were labeled with opened dates. She stated she did not always check for expiration dates on inhalers. During an interview on 11/13/23 at 4:00 PM the Corporate Nurse Consultant stated the oral inhalers and eye drops should have been labeled with opened dates once the medication was opened. He stated audits would be conducted of the medication carts and education provided to the nursing staff.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on record review, observations and staff interviews the facility's Quality Assessment and Assurance (QAA) program failed to maintain implemented procedures and monitor interventions the committe...

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Based on record review, observations and staff interviews the facility's Quality Assessment and Assurance (QAA) program failed to maintain implemented procedures and monitor interventions the committee put in place following the recertification and complaint investigation survey completed on 7/6/21. This was for a deficiency originally cited in the area of Label/Store Drugs and Biologicals (F761). The continued failure during two federal surveys of record shows a pattern of the facility's inability to sustain an effective QA program. Findings included: This tag is cross-referenced to: F761: Based on observations, record review, and staff interviews the facility failed to record an opened date on multi dose oral inhalers and record an opened date on ophthalmic drops on 3 of 3 medication carts reviewed for medication storage. During the recertification and complaint investigation survey of 7/6/21 the facility failed to discard two opened and accessed bottles of eye drops per the pharmacy label on the box and failed to store an opened and accessed bottle of liquid nebulizer medication in the refrigerator as directed by the pharmacy label for 1 of 2 medication carts observed. The facility also failed to label and place an opened date on an open and accessed bottle of liquid nebulizer medication in the medication room refrigerator for 1 of 1 medication storage rooms observed. In an interview with the Administrator on 11/16/23 at 2:58 PM he stated he did not know why the plan failed. He noted he was new to the building and would be gathering information regarding the survey conducted in 2021 to determine strategies to improve the new plan of correction that will be implemented.
Sept 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to protect a resident ' s right to be free from a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to protect a resident ' s right to be free from abuse when a cognitively impaired resident (Resident #1) had a physical altercation with another cognitively impaired resident (Resident #2). Resident #1 punched Resident #2 in the face on 08/10/23. Resident #2 was assessed with redness to his face and a small abrasion to his nose and forehead; his emotional response was assessed as baseline (no change). This was for 1 of 2 residents reviewed for abuse. Findings included: Resident #1 was admitted to the facility with diagnoses that included dementia with behavioral disturbance. A quarterly Minimum Data Set (MDS) assessment dated [DATE] documented Resident #1 had moderately impaired cognition with no moods or behaviors during the assessment look back period. He had an impairment on one side for both upper and lower extremities. He required extensive assistance for most activities of daily living. He was independent for locomotion on the unit using a wheelchair for mobility. A care plan initiated on 06/15/22 for Resident #1 included the following focus area: Resident exhibits or has the potential to exhibit physical behaviors related to: Poor impulse control. The goal was for the resident to demonstrate effective coping skills related to physical behavior by the next review. Interventions included evaluate the nature and circumstances or triggers of the physical behavior with the resident or representative and discuss the findings to adjust care delivery appropriately, evaluate the need for a psychiatric/Behavioral Health consult, encourage the resident to seek staff support for a distressed mood, observe for non-verbal signs of physical aggression, remove resident from an environment if needed, provide a calm, quiet well-lit environment, and social service visits to provide support as needed or requested. Resident #2 was admitted to the facility on [DATE] with diagnoses that included dementia. A significant change MDS assessment dated [DATE] documented Resident #2 had severely impaired cognition. He had no behaviors. An Initial Allegation Report dated 08/10/23 was completed by the current ADON. The incident type was resident abuse. The facility became aware of the allegation on 08/10/23 at 2:16 PM. A summary of the allegation was a resident-to-resident altercation reported by Resident #2. The aggressor, Resident #1 was identified and placed on 1:1 supervision. Police were notified and an investigation was initiated. Details of physical or mental injury/harm included that Resident #2 had redness to his face and a laceration to his nose. The incident was reported to law enforcement on 08/10/23 at 2:36 PM. The report was sent to the State Agency on 08/10/23 at 2:41 PM. An Investigation Report was completed and faxed to the Stage Agency on 08/17/23 at 4:42 PM. A summary of the allegation details included the following: The alleged incident had occurred in Resident #2 ' s room on 8/10/23. Resident #2 did not report the incident when it occurred. Staff came into Resident #2 ' s room and noted that he had a redness to his face and a small abrasion to his nose. The primary nurse was immediately notified. Resident #2 reported that Resident #1 punched him in the face after he called Resident #1 a curse word. The facility documented that Resident #2 was noted with redness to his face and a small abrasion to his nose and forehead and that Resident #2 ' s emotional response remained at baseline. The facility documented Resident #2 was alert and oriented to person, place, and situation with a Brief Interview for Mental Status (BIMS) score of 4. The allegation was substantiated by the facility. The facility summarized that staff assigned to the unit the day of the incident were interviewed. No staff witnessed the incident occur. Staff reported that the resident had no redness on his face after lunch when trays were collected at approximately 1:00 PM. The aides reported that they were going to go provide care and that a housekeeper was cleaning Resident #2 ' s room. The housekeeper reported that she noted redness on the resident ' s face while cleaning his room and asked the resident what occurred. Resident #2 told the housekeeper, and she immediately notified the primary nurse. The facility documented the following corrective actions that were taken following the incident: The aggressor, Resident #1, was immediately placed on 1:1 supervision after the incident was identified. Both of the residents involved were immediately interviewed. Resident #1 was transferred to a different unit within the facility. Behavioral Health was contacted to schedule a visit with the resident. Behavioral Health assessed Resident #1 and recommended that 1:1 observation be discontinued. Resident #2 ' s skin was assessed. Both residents were evaluated by the physician on 08/11/23. The investigation ended on 08/17/23. The incident was reported to the County Department of Social Services on 08/17/23. Resident #1 was identified as alert to person and situation with a BIMS score of 10. The local law enforcement Incident/Investigation Report dated 08/10/23 was reviewed. The police report documented that the incident involved simple assault. The report identified that Resident #1 was the suspect and Resident #2 was the victim. The officer documented that he spoke to Resident #2 who told him Resident #1 punched him in the face because he (Resident #2) told Resident #1 to get out of his room. The officer also documented he interviewed Resident #1 who told him he was in the room where Resident #2 was, and that Resident #2 cussed at him and he punched him (Resident #2) in the face. The officer documented that he advised Resident #1 he could not hit people because he was mad. In an interview with Resident #2 on 09/05/23 at 1:05 PM he stated a few weeks ago a man came into his room and started punching him in the face with his fist. He was unable to state the name of the man or the exact date of the incident. He recalled when the man realized what he was doing, he stopped and started to cry. He then turned his wheelchair around and left the room. Resident #2 stated he had not been hurt and he thought the man had just punched the wrong guy and when he realized it, he left. During the interview no marks or bruises were noted on Resident #2 ' s nose or face. In an additional interview with Resident #2 on 09/05/23 at 4:45 PM he stated the man had punched him with a closed fist. He denied exchanging any words with Resident #1 prior to being punched. Resident #1 was observed sitting in his wheelchair in the dining room waiting for an activity to start on 09/05/23 at 1:30 PM. During introductions Resident #1 did not verbalize a response. When he was asked if he recalled punching another resident he said, No, and shook his head side to side. He did not initiate or engage in normal conversation. In an interview with Medication Aide #1 on 09/06/23 at 2:28 PM she stated on 08/10/23 a housekeeper told her that Resident #2 had alleged that a man punched him in the face 3 times. Resident #2 identified the aggressor as his old roommate, Resident #1. She immediately told the nurse, the Administrator, and the DON. She went into Resident #2 ' s room and observed he had redness across the bridge of his nose. He was not bleeding. She reported when she had administered his medications earlier that morning his face was fine with no redness on his nose. In an interview with the Director of Nursing (DON) on 09/05/23 at 3:30 PM she stated the facility investigated the resident-to-resident abuse allegation related to Resident #1 and Resident #2 that occurred on 8/10/23 and substantiated it. There were no staff witnesses. She recalled Resident #2 told a housekeeper who had gone into his room to clean that Resident #1 hit him. She stated the housekeeper immediately reported the allegation to the nurse who in turn reported it to herself (DON) and the Assistant Director of Nursing (ADON). She reported the ADON and a nurse caring for Resident #2 went to his room and completed a full assessment while she facilitated a room change to the other side of the building for Resident #1 and initiated a 1:1 supervisor for him. The hall nurse completed a change in condition assessment for both residents. An initial report to the State was sent as well as a complete investigation report. She explained the facility had no reason to believe Resident #1 would hit Resident #2. She indicated Resident #1 did not have a history of abuse to another resident. She noted the physician assessed Resident #2 the next day and no treatment was needed. Neither resident was sent to the hospital. She recalled Resident #2 had an abrasion to the top of his nose, discoloration to the left side of his nose, and a red area between his eyes. She concluded Resident #1 had not shown any aggression toward another resident since the incident. In an interview with the ADON on 09/05/23 at 4:05 PM he stated he immediately assessed Resident #2 when the allegation was made. He observed a closed abrasion to the bridge of Resident #2 ' s nose approximately 1 centimeter in length. His nose was reddened. He stated no staff witnessed or heard the altercation. He was told Resident #2 reported the incident to a housekeeper who told Medication Aide #1 a couple minutes after it happened. He stated he found Resident #1 in the dining room in his wheelchair. He reported when he interviewed Resident #1, he was told by the resident that Resident #2 had cursed at him, so he punched him. He noted prior to this incident, he had no reason to suspect an altercation would occur between the two residents or that Resident #2 needed protection from Resident #1. In an additional interview with the DON on 09/05/23 at 4:45 PM she stated the facility substantiated the abuse allegation because right after the altercation, Resident #1 admitted he punched Resident #2. She indicated that shortly thereafter Resident #1 denied having hit anyone. Immediately after Resident #2 reported the incident, Resident #1 was moved to the other side of the building away from Resident #2 ' s room, Resident #1 was placed on 1:1 observation until he could be assessed by psychology, the interim ADON was changed to a Unit Manager on the 300/400 halls for increased resident supervision, staffing for medication administration was changed from using Medication Aides to using all licensed nursing staff to increase behavior monitoring, and assessment and Abuse education was initiated for all staff. The facility initiated the following plan of correction: Resident to Resident Altercation 1. On 8/10/23 a resident to resident altercation occurred within the facility between resident #1 and resident #2. Resident #1 entered the room of resident #2 and punched resident #2 in the face. Upon notification of incident on 8/10/23, Resident #1 was placed on 1:1 supervision until cleared by psych services and immediately moved to another unit within the facility. Resident #2 was immediately assessed for safety, to include but not limited to, head to toe assessment, which included a pain assessment and skin check. Both residents were assessed by the physician on 8/11/23 following the incident. Immediate investigation initiated and reported to the Department of Health and Human Services (DHHS) per state regulations. 2. No other aggressive and/or physical behaviors noted by resident #1 prior to altercation. All alert and oriented residents with a BIMs of 12 and higher were interviewed by facility Director of Social Services and/or designee regarding safety on 8/10/23. Other safety precautions were initiated on 8/10/23, to ensure safety of residents within facility: A registered nurse (RN) was assigned as the Unit Manager of the unit where altercation occurred; due to a decrease in census, room changes were initiated and carried out to close a partial wing of this unit to consolidate residents for closer monitoring of resident care and/or safety, completed by 8/17/23. 3. Abuse Education initiated on 8/10/23 and completed by 8/17/23, by the Clinical Management team and is ongoing for new staff in the facility. 4. Psych Services as needed and nursing continue to monitor the resident #1 for behaviors every shift and as needed. DON and/or designee will audit clinical progress notes daily x2 weeks to monitor for behaviors of residents, then audit 10 random residents weekly x2 weeks for documented behaviors, then 10 random residents bi-weekly x2, then 10 random residents monthly x1 month. The Director of Social Services and/or designee will interview 5 random residents for safety within the facility weekly x4 weeks, then 5 random residents bi-weekly x2 weeks, then 5 random residents monthly x1 month. Results of these audits will be brought before the Quality Assurance and Performance Improvement Committee monthly with the QAPI Committee responsible for ongoing compliance. Date of compliance: 8/17/23 Validation of the corrective action was completed on 09/07/23. This included staff interviews regarding the incident and education related to abuse for all staff. Observations and interviews were conducted with Resident #1 and Resident #2. Resident #1 ' s room was observed to be on the 400 Hall and Resident #1 had been moved to the 100 Hall on the other side of the building. The following documentation was reviewed: Change in Condition Evaluation for both residents, Social Service progress note defining room change for Resident #1, Continuous 1:1 Supervision log for Resident #1, Psychiatric progress note deeming Resident #1 not a threat to himself or others with a recommendation to discontinue 1:1 observation dated 08/10/23 at 7:05 PM, medication administration time change for mood stabilizing medication for Resident #1, medication review for both residents by pharmacist, and nursing progress notes for physician visits and skin check assessments for both residents. Facility initiated interviews with alert and oriented residents regarding safety were reviewed. A sample of four residents were interviewed regarding abuse with no concerns identified. Audits as noted in the corrective action plan were verified. A QAPI meeting was held on 08/16/23 where audit results were discussed. The validation verified the compliance date of 08/17/23.
Jul 2023 3 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and physician, resident, and staff interviews, the facility failed to provide care safely t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and physician, resident, and staff interviews, the facility failed to provide care safely to a dependent resident when a resident (Resident #1) fell out of bed during care on 05/29/23 resulting in a fall with fracture to the right leg and an abrasion to his right knee with bleeding. Resident #1 was hospitalized and no surgical treatment was provided to treat the fracture due to paralysis of his right leg. After the 05/29/23 fall, the facility implemented a corrective action plan that included an intervention to follow the care plan for two staff assistance with bed mobility and to turn the resident toward the care giver during care instead of away from them to prevent from any further falls out of bed. The facility failed to consistently implement this corrective action plan and on 06/23/23, Resident #1 sustained another fall with no injury when care was provided by one staff and that staff member did not turn and reposition Resident #1 toward them while providing care for 1 of 3 residents reviewed for accidents. Findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses to include, in part, anemia, aphasia, stroke with weakness, osteopenia, paraplegia and neurogenic bladder with urinary catheter. A care plan updated on 12/15/22 revealed a plan of care for at risk for falls related to immobility, fall without injury, and stroke with right sided hemiparesis. Interventions included to utilize low bed, provide verbal cures for safety and energy conservation techniques, place call light within reach at all times and all personal items within reach. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #1 was cognitively intact and demonstrated no behaviors. Resident #1 required two person assistance with extensive assistance with bed mobility, dressing, toileting , personal hygiene, and bathing and he had impairment to both sides to upper and lower extremities. Resident had an indwelling urinary catheter and was incontinent of bowel. Resident #1 had no falls during this look back period assessment and was not receiving anti coagulants (medication to thin blood). Review of an incident report completed by Nurse #1 for a fall on 05/29/23 revealed nurse aide (Nurse Aide #1) was in with Resident #1 giving activity of daily living (ADL) care. The nurse aide rolled the resident to the left side and resident missed the side of the bed to maintain his balance and fell off the left side of the bed. A head to toe assessment was completed per hall nurse (Nurse #1). Resident complained of right knee pain, with swelling noted to same, small laceration noted to the right lateral knee. Small skin tear to left big toe. Resident stated his pain was 1 (barely noticeable, very mild) out of 10 (worst pain possible) on the pain scale. Resident was assisted back to bed and a dressing placed to right knee per wound protocol. The on call provider was contacted and orders were obtained to transfer resident to the emergency department. An interview was conducted with Nurse Aide (NA) #1 on 07/20/23 at 2:00 PM. NA #1 stated she worked with Resident #1 often as she was most often assigned to his hall. NA #1 stated on 05/29/23, she was giving Resident #1 his bath, and told him to hold on to the dresser on the side of his bed when she turned him on to his left side and his hand slipped off the dresser and he fell on the floor. NA #1 stated she could not stop him from falling. NA #1 stated Nurse #1 arrived at the room and assessed him and at the time he was not complaining of pain. NA #1 stated she and three other staff members (the nurse, another aide, and the physical therapist) assisted him back to bed using the mechanical lift. She stated after about 15 minutes, Resident #1 reported to her that his leg hurt and Nurse #1 assessed him again and he was sent to the hospital. NA #1 stated after 05/29/23, Resident #1 required two people to do his care and she was educated to make sure two staff were doing his care at all times. She stated she had always done Resident #1's care by herself up until 05/29/23 and he had never fallen. NA #1 added that he had the ability to hold on to the side table when he was turned on his side. An interview was conducted with Nurse #1 on 07/19/23 at 4:36 PM. Nurse #1 reported Resident #1 required two staff to do his bathing and incontinence care because of his paraplegia, contractures, and the way he would sometimes have jerky movements after the 05/29/23 fall. She stated nursing aide staff had been providing care to Resident #1 by themselves before the 05/29/23 fall, but since he had a recent fall, it was required that he should have two staff assisting him with ADLs. She stated on 05/29/23, when NA #1 was rolling Resident #1 away from her to clean him, he had kept rolling and fell off the bed. Nurse #1 reported staff notified her that Resident #1 fell out of the bed and when she went to assess Resident #1, he told her to get him off the floor. She stated we used a mechanical lift with assist of four staff (NA #1, another nurse aide, and a Physical Therapist) to get him back to bed. Nurse #1 reported he had no complaints of pain at that moment, but he did have an abrasion to his right knee that was bleeding. She stated after they transferred him back to bed he complained of pain of a 1 out of 10 on the pain scale. She stated his knee was still bleeding and she had to put another dressing on it. She stated, it was not a very large abrasion. A review of the hospital records dated 05/29/23 revealed [Resident #1] presented to the emergency department via emergency medical service from the facility after slipping out of bed during a sponge bath. An x-ray of the right knee indicated a comminuted (a bone broken in at least two places) fracture of the right femur. The hospital record indicated the resident would be admitted under inpatient status due to requiring admission for complicated urinary tract infection and was at risk for decompensation given the age and comorbidities. A review of the fall investigation completed by the Director of Nursing (DON) dated 05/29/23 revealed the root cause of Resident #1's 05/29/23 fall was determined that Resident #1 required two staff assistance with bed mobility. Staff education was provided on 05/29/23 on use of two person assistance with larger residents with poor bed mobility and trunk control and when turning and repositioning [Resident #1] to be sure staff turned the resident toward the caregiver during ADL care. A care plan updated on 05/29/23 included at risk of falls related to fall with injury with a goal that resident would have no falls with injury for 90 days. The new interventions included, in part, staff education provided for turning and repositioning of Resident #1 related to fall 05/29/23 and staff to utilize two person assist with bed mobility. The plan of care included Resident #1 required assistance and was dependent for mobility related to right femur fracture and would be able to be safely moved from side to side in the bed with staff assistance. An orthopedic consult dated 05/30/23 during Resident #1's hospitalization recommended a knee immobilizer with no surgical intervention at this time due to immobility and bedbound. The orthopedic assessment and plan stated, in part, there was question of the chronicity of the fracture, but the patient denied any other falls or injuries in the last 6 months. The resident's hemoglobin (red blood cells that carry oxygen to the tissues) was noted to be 9.9 (range is 13.2 to 16.6 grams for men) in the emergency department on 05/29/23 and had decreased during his hospital stay to 5.3 on 05/31/23 and he required 4 units of pack red blood cells. The hospital records indicated acute blood loss anemia from trauma. Resident #1 was discharged from the hospital on [DATE] with a goal to have hemoglobin at 8. The record indicated the iron panel was consistent with anemia of chronic disease. A review of in-services dated 05/29/23 was conducted regarding accidents/incidents and fall management. The in services included to identify risk for falls and minimize the risk of recurrent falls, to ensure the resident centered care plan was reviewed and resident centered interventions were being implemented according to individual risk factors in the residents' plan of care. Education was provided by the Director of Nursing (DON) to all nursing staff and included NA #1 who turned (Resident #1) away from herself while providing the resident with care. Education included that all nursing staff would care for residents as guided by the care plan, staff were educated on turning and repositioning and demonstrated competency by the DON, and nursing staff would not care for residents alone that required assistance of two staff members. An interview was conducted with the Director of Nursing (DON) on 07/20/23 at 2:17 PM. The DON reported after the first fall on 05/29/23 the training and education and audits were done on all nursing staff by the DON to be sure to follow the care plan to have two staff assisting with bathing and incontinence care, and bed mobility for dependent residents requiring two assist. Additionally, the intervention to turn the resident toward the staff while doing care was implemented. The DON stated the plan of correction that was put in place after the 05/29/23 fall was ineffective because many staff were not savvy in navigating the computer system to read the care plan and further education was required. Resident #1 was readmitted to the facility on [DATE] after a discharge to the hospital on [DATE] with diagnoses of right femur fracture, urinary tract infection, and acute blood loss from trauma. The MDS admitting assessment dated [DATE] revealed Resident #1 was moderately cognitively impaired and demonstrated no behaviors and required total dependence with 2 staff physical assistance with bed mobility, dressing, personal hygiene, bathing, and toileting. Resident had an indwelling urinary catheter and was incontinent of bowel and was coded as having a fall with fracture. A review of an incident report completed by Nurse #2 dated 06/23/23 revealed Nurse Aide (NA #2) informed this writer (Nurse #2) that resident fell on the floor. Resident was having peri-care performed and resident started to scratch himself on his back, he propelled forward while scratching himself on his back and fell on the floor. When this writer (Nurse #2) entered the room, the resident was on the floor face down. Resident did not hit his head per NA (NA #2). Resident was asked if he hit his head and resident denied hitting his head. Resident denied any injuries, pain, or discomfort. Resident informed this writer (Nurse #2) he wanted to go to the hospital. Resident initially reported he would like to be transferred to the hospital and later declined. On call provider was notified and left a message that resident wanted to go to the emergency room (ER), but now he was refusing to go to the ER. Resident was asked again and he refused to go the ER. Responsible Party called and informed of all the above information. Resident continued to deny pain, deny injuries, and deny discomfort. A phone interview was conducted with NA #2 on 07/19/23 at 9:26 PM. NA #2 reported she received education on 05/29/23 regarding how many people were required when doing ADL care on dependent residents who required two assist. She stated she was aware Resident #1 required two staff assistance with bed mobility including bathing and incontinence care. She stated she received education on 05/29/23 on turning and repositioning and to be sure staff were turning the resident toward themselves during care to prevent him from rolling off the bed. She stated on 06/23/23, she went in to change Resident #1 and as she was changing him, she turned him away from her and he began to scratch himself on his back and he lifted up his hip and rolled off the bed. She stated she was the only one in the room providing care and she should have asked the nurse to help her, but she was doing her medication pass and she did not want to bother her. NA #2 stated if she had turned the resident toward her she could have prevented the fall. NA #2 stated Resident #1's care could be done with one person safely if the staff member turned the resident toward them instead of away from them. NA #2 could not say why she turned him away from her instead of toward her. A phone interview was conducted with Nurse #2 on 07/20/23 at 6:00 AM. Nurse #2 reported on 06/23/23, NA #2 informed her Resident #1 had a fall. She stated she went to assess him. He was lying on the floor. He had no complaints of pain and no injuries and was assisted off the floor with 4 staff using the mechanical lift back to bed. She stated she asked him to go to the hospital, but he refused. She stated she called the provider and responsible party and notified them of the fall with no injury and that he was refusing to go to the hospital. Nurse #2 stated the nursing staff received education on 05/29/23 regarding making sure to use the appropriate number of staff required whenever doing ADL care for dependent residents. She stated Resident #1 required two staff with his bathing and incontinence care per the education that was provided on 05/29/23. She stated NA #2 did not ask her to assist with Resident #1 and if she had, she would have helped. An observation of Resident #1 on 07/19/23 at 12:17 PM revealed an alert and oriented Resident lying in his bed. The bed was noted to be an oversized bed with no side rails. He had an end table on either side of the bed and it was in low position. He had contractures to his upper extremities but was able to move his arms. Resident #1 had an immobilizer on his right leg. An interview with Resident #1 on 07/19/23 at 12:17 PM revealed he had no complaints of pain. He reported he had a bed bath this morning with Nurse Aide #3 and she completed his bed bath by herself. He reported that more often than not, his care was done by one aide and not two. Resident #1 stated he felt safe with one staff member providing his care. Resident #1 reported on 06/23/23, the nurse aide turned him to side and he rolled off the bed, but he did not have any injury. He reported he was scratching his back and not holding on to the table. An interview with Nurse Aide #3 on 07/19/23 at 2:30 PM revealed she was assigned to Resident #1 on 07/19/23. NA #3 stated she was assigned to Resident #1 often and usually provided care to Resident #1 alone. She reported she bathed him and changed him. She stated when she turned him she made sure there was enough room on the bed so he would not roll over and made sure he was not too close to the edge. She stated she kept a hand on him while doing care and he was facing her while she washed his back. She stated she was made aware of the new interventions to ask for assistance with turning and reposition, but she bathed Resident #1 alone and provided incontinence care on him alone and she should have gotten help. She added, she was able to do his bath alone as she had done in the past, so she did it alone. NA #3 stated as long as Resident #1 was facing her during the care and he was, she would have been able to stop him from falling. A phone interview was conducted with the facility Physician on 07/20/23 at 1:45 PM. The Physician recalled the hospital record for Resident #1 and stated sometime during his hospital stay from 5/29/23 through 6/5/23, his hemoglobin dropped from 9.9 in the emergency department on 05/29/23 to 5.3 and he required a blood transfusion. The Physician stated he could not say with 100% certainty that the blood loss was a result of the fall. The Physician added he had never seen a resident who was not receiving anti coagulants (blood thinning medication) require 4 units blood as a result of a fall with fracture but confirmed the hospital record indicated it was a blood loss from trauma. An interview was conducted with the Director of Nursing (DON) on 07/20/23 at 2:17 PM. The DON stated after the fall on 06/23/23 additional training and coaching was reiterated with Nurse Aid #2. The DON stated after the 06/23/23 fall for Resident #1, he created a paper list on 06/23/23 of all the residents who required two staff assistance and posted it in the nutrition rooms, the employee lounge, at the time clock, the nursing station assignment books, and provided a list to the all the nurses to attach to their clipboards that they used during their shift. An observation of the paper lists was conducted with the DON on 07/20/233 at 2:30 PM and confirmed the paper list was in each location with Resident #1's name on the list. The DON reported Nurse Aide #3 should have followed the care plan and used two staff to assist with bathing Resident #1 on 07/19/23. The DON added, more education and audits would need to be done to make sure the staff understand and follow the expectation to prevent falls.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

QAPI Program (Tag F0867)

A resident was harmed · This affected 1 resident

Based on observations, record review and interviews with the physician, resident, and staff, the Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and effectiv...

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Based on observations, record review and interviews with the physician, resident, and staff, the Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and effective monitoring of interventions to ensure residents were provided with the necessary supervision to prevent accidents (F689). This deficiency was cited on the recertification and complaint survey of 07/06/21, the revisit and complaint survey of 06/29/23, and the current revisit and complaint survey of 07/20/23. The continued failure during 3 federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA Program. During the current survey of 07/20/23 it was determined Resident #1 was not provided with the necessary supervision to prevent accidents as evidenced by 2 falls out of bed during care with one of the falls resulting in a fracture to the right leg and an abrasion to his right knee. Findings included: This tag is cross referenced to: F689: Based on observations, record review and physician, resident, and staff interviews, the facility failed to provide care safely to a dependent resident when a resident (Resident #1) fell out of bed during care on 05/29/23 resulting in a fall with fracture to the right leg and an abrasion to his right knee with bleeding. Resident #1 was hospitalized and no surgical treatment was provided to treat the fracture due to paralysis of his right leg. After the 05/29/23 fall, the facility implemented a corrective action plan that included an intervention to follow the care plan for two staff assistance with bed mobility and to turn the resident toward the care giver during care instead of away from them to prevent from any further falls out of bed. The facility failed to consistently implement this corrective action plan and on 06/23/23, Resident #1 sustained another fall with no injury when care was provided by 1 staff and that staff member did not turn and reposition Resident #1 toward them while providing care for 1 of 3 residents reviewed for accidents. During the recertification and complaint survey of 07/06/21, the facility failed to provide safety interventions as ordered. During the revisit and complaint investigation survey of 06/29/23, the facility failed to follow a physician order for fall mats at both sides of the bed for a resident with a history of falls. An interview with the Administrator on 07/20/23 at 2:20 PM revealed the Quality Assurance and Performance Improvement (QAPI) plan for providing supervision to prevent accidents was ineffective and more education, audits and monitoring would need to be conducted.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and resident and staff interviews, the facility failed to provide privacy during a bed bath when the priva...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and resident and staff interviews, the facility failed to provide privacy during a bed bath when the privacy curtain was not pulled back and the door was left open for a resident (Resident #1) who resided in a semiprivate room in the bed closest to the door for 1 of 1 resident observed. Findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses including, in part, fractured femur, aphasia, stroke with weakness, and paraplegia. The admission Minimum Data Set assessment dated [DATE] revealed Resident #1 was moderately cognitively impaired. He required total dependence with 2 staff physical assistance with bed mobility, dressing, personal hygiene, bathing, and toileting. An observation on 07/20/23 at 11:00 AM from the hall revealed Resident #1's door was open about 18 inches and he was observed lying in bed closest to the door with a brief on but no other clothes or bed covers. Resident #1 was receiving a bath by Nurse Aide #4. Resident #1's privacy curtain was not pulled around the resident. There was a privacy curtain pulled between the two beds in this semiprivate room. An interview with Nurse Aide (NA) #4 on 07/20/23 at 11:00 AM revealed she was waiting for another aide to come and assist her to complete Resident #1's bath. She stated the door did not always shut tight and that was why it was left open. She stated she forgot to pull the privacy curtain around Resident #1 while she was bathing him. An interview with Resident #1 on 07/20/23 at 11:46 AM revealed he did not like being left exposed with his door opened and the privacy curtain not being drawn. Resident #1 stated he has told the staff to close the door and when they closed the door it would shut all the way. He was not aware of his door not being able to close shut. He stated he could not remember if he told NA #4 to close the curtain or the door. An observation of the door on 07/20/23 revealed the door would close shut all the way, however with repeated tries of opening and closing the door, it would at times not latch and secure to shut. An interview with the Director of Nursing on 07/20/23 at 12:18 PM revealed he would have expected the staff to advise the maintenance department regarding the door if it was not closing properly, but the Nurse Aid should have absolutely provided privacy with the privacy curtain during care especially if the door did not shut securely.
Jun 2023 2 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to follow a physician order for fall mats at both sides of the b...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to follow a physician order for fall mats at both sides of the bed for a resident with a history of falls for 1 of 1 resident (Resident #3) sampled for supervision to prevent accidents. The findings included: Resident #3 was admitted to the facility on [DATE]. His diagnoses included: dementia and unsteady gait. A review of Resident #3's physician order dated 11/14/22 revealed to place a fall mat to both sides of bed and to check for placement every shift. This order was placed on the Treatment Administration Record (TAR). Resident #3's active care plan, dated 06/16/23, included a focus area for risk for falls due to cognitive loss, lack of safety awareness and impaired mobility. The interventions included fall mats to both sides of the bed that was initiated on 11/14/22. A review of Resident #3's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #3 had moderately impaired cognition and required limited to extensive assistance with Activities of Daily Living (ADLs). A wheelchair was used for mobility. Resident #3 was coded with 8 falls since the last MDS assessment dated [DATE]. Observations were made on 06/27/23 at 10:45 AM, 06/28/23 at 7:45 AM, and 06/29/23 at 8:05 AM of Resident #3 in bed without a fall mat to both sides of bed. An interview was conducted with Nursing Aide #2 on 06/29/23 at 10:02 AM. She said she was assigned to Resident #3 that day. She said she was familiar with Resident #3 and had worked with him before. She said he would try to get up by himself and that it was easy to re-direct him to keep him from falling. She said she had seen fall mats by his bed before but could not remember when they were there or what happened to them. She said the nurses would know what happened to them, because the nurses were responsible for checking on them. She said she did not see them, nor was it her responsibility to make sure they were by the resident's bed. A phone interview was conducted with Nurse #6 on 06/29/23 at 10:16 AM. She stated she was familiar with Resident #3 and that he had a fall mat on the floor next to the right side of his bed but did not have a fall mat on the left side of his bed. She said she could not remember if his fall mat order was for one or two. She said Resident #3's fall mat placement was to be checked every shift with documentation to be completed on the TAR. She indicated she worked with Resident #3 on 06/26/23, 06/27/23, and 06/28/26 during the 1st shift but was unable to explain why Resident #3 had only one fall mat, which was placed on the floor on the left side of his roommate's bed. An interview was conducted with Nurse #1 on 06/29/23 at 8:38 AM. She stated she was familiar with Resident #3 and that he had an order for his fall mat to be checked for placement every shift. She revealed that Resident #3 had two fall mats in the past. Nurse #1 stated she worked with Resident #3 on 06/29/23 during the 1st shift. She was unable to explain why a fall mat was not next to both sides of Resident #3's bed. An interview was conducted with the Director of Nursing (DON) on 06/29/23 at 8:40 AM. He stated that fall mat monitoring for placement was to be completed and documented on the TAR once on every shift. He stated that his expectation was for physician's ordered 2-fall mats to be in place and that monitoring documentation to be fully completed.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

QAPI Program (Tag F0867)

A resident was harmed · This affected 1 resident

Based on observations, record review and interviews with the physician, resident, and staff, the Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and effectiv...

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Based on observations, record review and interviews with the physician, resident, and staff, the Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and effective monitoring of interventions to ensure residents were provided with the necessary supervision to prevent accidents (F689). This deficiency was cited on the recertification and complaint survey of 07/06/21, the revisit and complaint survey of 06/29/23, and the current revisit and complaint survey of 07/20/23. The continued failure during 3 federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA Program. During the current survey of 07/20/23 it was determined Resident #1 was not provided with the necessary supervision to prevent accidents as evidenced by 2 falls out of bed during care with one of the falls resulting in a fracture to the right leg and an abrasion to his right knee. Findings included: This tag is cross referenced to: F689: Based on observations, record review and physician, resident, and staff interviews, the facility failed to provide care safely to a dependent resident when a resident (Resident #1) fell out of bed during care on 05/29/23 resulting in a fall with fracture to the right leg and an abrasion to his right knee with bleeding. Resident #1 was hospitalized and no surgical treatment was provided to treat the fracture due to paralysis of his right leg. After the 05/29/23 fall, the facility implemented a corrective action plan that included an intervention to follow the care plan for two staff assistance with bed mobility and to turn the resident toward the care giver during care instead of away from them to prevent from any further falls out of bed. The facility failed to consistently implement this corrective action plan and on 06/23/23, Resident #1 sustained another fall with no injury when care was provided by 1 staff and that staff member did not turn and reposition Resident #1 toward them while providing care for 1 of 3 residents reviewed for accidents. During the recertification and complaint survey of 07/06/21, the facility failed to provide safety interventions as ordered. During the revisit and complaint investigation survey of 06/29/23, the facility failed to follow a physician order for fall mats at both sides of the bed for a resident with a history of falls. An interview with the Administrator on 07/20/23 at 2:20 PM revealed the Quality Assurance and Performance Improvement (QAPI) plan for providing supervision to prevent accidents was ineffective and more education, audits and monitoring would need to be conducted.
May 2023 2 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Notification of Changes (Tag F0580)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and physician interviews, the facility failed to notify the physician when Resident #1 develope...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and physician interviews, the facility failed to notify the physician when Resident #1 developed an opened area the size of a nickel on his scrotum with significant amounts of pus or drainage. Resident #1 had a history of Fournier's gangrene (a rare, life-threatening bacterial infection of the scrotum, penis or perineum), abscess of corpus cavernosum (tissue forming the bulk of the penis), and sepsis. Resident #1 was assessed for abscesses at the emergency department of Hospital #1 and transferred to Hospital #2 for urology care. Hospital #2 operated on the scrotal abscess and debrided the Fournier's gangrene. Resident #1's post operative stay was complicated by continuing sepsis and end organ dysfunction (damage occurring in major organs fed by the circulatory system). This deficient practice occurred for 1 of 3 residents reviewed for notification of change (Resident #1). Immediate jeopardy began on [DATE] when the physician was not notified of a new open area Resident #1's scrotum. Immediate jeopardy was removed on [DATE] when the facility provided and implemented an acceptable allegation of Immediate jeopardy removal. The facility remains out of compliance at a lower scope and severity of D (no harm with the potential for more than minimal harm that is not immediate jeopardy) to ensure monitoring systems put in place are effective and the completion of staff education. Findings included: Resident #1 was admitted to the facility on [DATE]. His medical history in the facility medical record included paraplegia, presence of urogenital implants, necrotizing fasciitis (a rare bacterial infection that spreads quickly in the body and can cause death), Fournier's gangrene (a rare, life-threatening bacterial infection of the scrotum, penis or perineum), abscess of corpus cavernosum (tissue forming the bulk of the penis), and sepsis. Resident #1's Minimum Data Set (MDS) assessment dated [DATE] revealed he was assessed as moderately cognitively impaired. His active diagnoses included wound infection, anemia, hypertension, heart failure, neurogenic bladder, diabetes mellitus, paraplegia and multiple sclerosis. He was documented to have an indwelling catheter and colostomy. During an interview on [DATE] at 10:21 AM Nurse #4 stated she provided wound care for Resident #1 on [DATE] and noted no skin breakdown areas to his scrotum. The nurse did not indicate there was any swelling or raised areas. During an interview on [DATE] at 11:28 AM Nurse #2 stated on [DATE] during the morning around 6:00 AM she went to administer a medication injection to Resident #1's stomach and when she pulled the sheets back, she thought they were wet with urine. She noted his indwelling catheter was kinked under his thigh. She unkinked the tubing, got urine flow, and she was able to give him his medicine. She indicated she informed him the nurse aides were going to clean him up. A short time later the nurse aides (Nurse Aides #1 and #2) told her Resident #1 had an open area to his scrotum that needed to be assessed. She stated she then went down to assess him and said, I heard you have something on your scrotum I need to look at, and he responded, no. She told him she needed to see it to make sure he was okay, and he told her You can look at it but don't touch it. She stated she visualized his scrotum, and there was an open area the size of a nickel with no bleeding or drainage. Resident #1 then covered it up, so she only had a brief look at it, and she told him they needed to take care of it. He indicated they could take care of it later. Nurse #2 reported she told Resident #1 she would let the oncoming nurse know about the area as the day shift provided wound care. She stated this was around 6:00 - 6:15 AM and the next shift started at 7:00 AM. She stated she then told Nurse #1 about the area at change of shift report. She concluded since she could not examine the wound, she did not have anything to report to the physician so she did not notify the physician as the day shift would do that when they completed wound care. During an interview on [DATE] at 10:55 AM Nurse Aide (NA) #1 stated Resident #1 needed to be cleaned up on [DATE] in the early morning and he often would refuse care. Both she and Nurse Aide #2 entered Resident #1's room. She stated they thought it was urine that had leaked everywhere when they first entered and assumed something had happened to his catheter. Resident #1 had a suprapubic catheter and when they removed a towel, which was on top of his scrotum, they noted it was not urine but fluid leaking from what appeared to be an open area to his scrotum. The right side of his scrotum appeared to have ruptured open leaving black tissue and yellow drainage to the area. The area covered the right side of his scrotum and was very alarming which they indicated to the nurse. She stated they ensured his comfort and then notified Nurse #2 to assess the area. NA #1 stated about 5 minutes later Nurse #2 came to her and indicated Resident #1 had refused to let her assess the area. NA #1 then told Nurse #2 that she was very concerned about that area and that he needed to be assessed as soon as possible as it was a very pressing issue. Nurse #2 then walked away, and NA #1 thought she was going back to Resident #1, so she did not report the concern to the oncoming nurse aide. This all happened around 6:00 AM and her shift ended at 7:00 AM. During an interview on [DATE] at 11:50 AM Nurse Aide #2 stated she cared for Resident #1 on night shift (7:00 PM to 7:00 AM) on [DATE] and [DATE]. On the night shift of [DATE] no concerns were noted with Resident #1 and his scrotum during her activities of daily living care that shift. The morning of [DATE] Nurse #2 came to her and requested she clean the resident as he had gotten urine all over himself. She stated this was unusual as he had a suprapubic catheter as well as a colostomy. She stated she went and got Nurse Aide #1 and went to the room to clean him up. They took his gown off and began cleaning him up and when they removed his brief to clean his groin area, they noted from his waist down to his knees the fluid did not have the appearance of urine but instead had the appearance of pus or drainage. She stated they continued to clean him up and on the right side of his scrotum there was area about the size of a dime that appeared slightly swollen but was not black but flesh colored and as they cleaned it, they noted that the drainage was coming from that open area and there was so much drainage that they had to use a brief like pad on the front part of his scrotum to keep him from becoming soaked again in drainage. She stated she then went and let Nurse #2 know that Resident #1 was cleaned up but had a new open area to his scrotum and they had cleaned up pus and drainage but no urine. The nurse indicated she was passing medications but then would go in and check on the resident after, so NA #2 did not report the concern to the oncoming nurse aide. She concluded her shift ended and she had no further involvement with Resident #1 and did not know if the nurse assessed the resident or not. During an interview on [DATE] at 10:13 AM Nurse Aide #3 stated she took report that morning, on [DATE], from Nurse Aide #2 and the nurse aide indicated Resident #1 had a bath and she had emptied his catheter and colostomy bags. Nurse Aide #2 did not mention anything which indicated Resident #1 had a change to his scrotum, so Nurse Aide #3 did not have a reason to visualize Resident #1's scrotum or request the nurse assess it. During an interview on [DATE] at 9:06 AM Nurse #1 stated she was his regular nurse. She further stated it was important to know Resident #1 had no feeling to his groin and scrotum so he could not tell if something was hurting him there. She stated on [DATE] she worked a 12-hour shift beginning at 7:00 AM. She was not notified of any concerns from Nurse #2 with Resident #1 during change of shift report, so she had no reason to assess or contact the physician regarding Resident #1. She worked her shift as normal and completed her medication passes and then was doing wound care around 6:00 PM that day when she was going in to provide wound care for Resident #1. She set up her equipment and pulled back his sheet and removed his brief. Nurse #1 stated Resident #1's scrotum had the appearance of an abscess that had ruptured and the best way she could describe it was to imagine boiling an egg and when the egg cracks, the white of the egg comes out. But in this case what came out was black and not normal looking tissue. She stated Resident #1 had Fournier's gangrene before and the tissue observed on [DATE] had a similar appearance. She reported she got the Director of Nursing (DON) to observe the area and they agreed Resident #1 needed to be sent out to the hospital. Nurse #1 stated she notified the on-call provider and the on-call provider ordered for the resident to be sent out to the hospital. Resident #1 was discharged from the facility at 6:50 PM. Nurse #1 denied that Nurse #2 reported the area to her at change of shift that morning. She indicated Nurse #2 should have called the physician when she was informed of the area from the nurse aides. She added that the physician should have been informed of the resident's refusal for treatment so that a decision could be made to send the resident out to be assessed. Nurse #1 concluded Resident #1 was discharged from the facility at 6:50 PM, and at no time did he ever have a temperature, other abnormal vital signs, or indicators of distress during her shift including as he discharged . Review of Hospital #1's records dated [DATE] revealed Resident #1 presented to the emergency department with an abscess to the groin and scrotum. General surgery was consulted for plan of care or transfer. The Consulting Surgeon wrote, they were consulted for scrotal and penile abscess and Resident #1 had a history of drainage of penile abscess, scrotal abscess, and debridement of Fournier's gangrene by urology at a different hospital a few years ago. The physical exam revealed the scrotum was swollen and had signs and symptoms of an infection. The wound had spread to the left side of the scrotum and penis and there was an abscess on the left side of the penis draining pus. The assessment noted dead tissue as well. The Consulting Surgeon documented the treatment was beyond the scope of his practice and recommended transfer to urology at Hospital #2. Review of Hospital #2's records revealed a history and physical dated [DATE] that noted Resident #1 had a history of multiple sclerosis, paraplegia, and prior debridement for Fournier's gangrene in April of 2022. The Physician noted Resident #1 was transferred from an outside hospital with hypotension and purulent drainage from his scrotum, penis and perineum concerning for Fournier's gangrene. Resident #1 was taken to the operating room on [DATE] for debridement (surgical procedure to remove dead or infected tissue) of scrotal abscess and Fournier's gangrene. The Discharge summary dated [DATE] revealed Resident #1's post operative stay was complicated by continuing sepsis and end-organ dysfunction, and he was transferred to hospice and expired on [DATE]. Attempts to contact physician at the hospital #1 were made on [DATE] at 2:20 PM, 2:44 PM, and 3:45 PM, and further attempts made on [DATE] at 9:52 AM and again on [DATE] at 5:18 PM. These attempts were unsuccessful. During an interview on [DATE] at 12:58 PM Physician #1 stated he was Resident #1's primary physician at the facility. He further stated he was not made aware of the open area on Resident #1's scrotum until after he had been hospitalized , and to his knowledge it was not reported to any on call provider until later that day, [DATE]. Even though Nurse #2 was unable to assess the area as the resident did sometimes refuse, she should have notified him or the on-call physician of the open area and the extent of the drainage. He concluded it was hard to say if Resident #1's outcome would have been different had the physician been notified earlier that day about the drainage and abscess, but he would have sent the resident out immediately upon being made aware of an open area on his scrotum with drainage even if the resident did not allow a full assessment. During an interview on [DATE] at 12:53 PM the Administrator stated the nurse should have notified the physician as soon as she was made aware of a new skin opening and drainage from Resident #1's scrotum by the nurse aide. He concluded the nurse and nurse aides should have reported the new open area to the oncoming shift. During an interview on [DATE] at 9:52 AM the Director of Nursing stated Nurse #2 should have attempted to assess the area or notify someone that Resident #1 was not allowing an assessment of the area. Nurse #2 should have notified the oncoming shift of the area, lack of assessment, and not having notified the doctor. Nurse #2 should have notified the doctor of the lack of assessment and of the new area when it was brought to her attention by the nurse aides. The Administrator was notified of the immediate jeopardy on [DATE] at 2:01 PM. The facility provided the following credible allegation of immediate jeopardy removal. Identify those recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance The facility failed to notify the Physician of a change of condition for Resident #1 in a timely manner and failed to have effective systems in place for Nursing staff to know what changes need to be reported and what needs to be reported immediately. The Director of Nurses and/or designee conducted a 30 look back to review other residents identified with a change in condition to verify Physician and/or Provider was notified in a timely manner. This review was completed by [DATE] and consisted of a thorough review of 24-hour reports, progress notes, and change of condition assessments. No additional concerns were identified. Specify the action the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or recurring, and when the action will be complete The Nurse Practice Educator and/or designee re-educated Licensed Nurses on Notification of Changes in Condition with emphasis on changes that require immediate physician notification and documentation by [DATE]. Changes requiring prompt notification include a significant change in resident physical, mental, or psychosocial status, an accident involving the resident that results in injury or the potential for requiring physician intervention, a need to alter treatment significantly, and a decision to transfer or discharge the resident. Additionally, re-education was completed with Certified Nursing Assistants on early identification of changes in condition and prompt notification of changes to the Licensed Nurse by [DATE]. The EInteract Stop and Watch tool/alert was introduced as an early warning tool to be utilized by direct care givers as another mechanism to communicate changes in condition to the Licensed Nurse. The Director of Nursing and/or Nurse Practice Educator will track and verify that employees with scheduled time off, on leave of absence (FMLA), vacation, or PRN staff will be re-educated prior to returning to duty. New hires will be educated by the Nurse Practice Educator during the orientation process. Effective [DATE], the Director of Nurses and/or designee will review changes in condition by reviewing the 24-hour report, progress notes, change in condition assessments, and stop and watch alerts in the morning Clinical Meeting to verify prompt and/or immediate notification is communicated to the Physician and/or Provider. Removal of Immediate Jeopardy is [DATE] The credible allegation for immediate jeopardy removal with a compliance date of [DATE] was validated on [DATE], as evidenced by staff interviews and in-service record reviews. The in-services included information on notification of the physician or on call provider of changes in residents, communication of change of conditions in residents between staff, and documenting the change in condition as well as who was notified. The facility's immediate jeopardy removal date of [DATE] was validated.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and physician interviews, the facility failed to identify the seriousness of an open area on th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and physician interviews, the facility failed to identify the seriousness of an open area on the scrotum that nurse aides reported had significant amounts of pus or drainage and failed to seek urgent medical attention once the resident refused an assessment. Resident #1 had paraplegia, had no feeling in his groin/scrotum area, and had a history of prior debridement for Fournier's gangrene. Fournier's gangrene is a type of flesh-eating disease (necrotizing fasciitis) that destroys the soft tissue of the scrotum, penis and perineum and is associated with a high mortality rate and requires immediate medical attention. Resident #1 was sent to Hospital #1's emergency department (ED) for evaluation. The ED Physician noted a scrotal abscess and drainage which were concerning for necrotizing infection as well. It was determined Resident #1 needed to be transferred to urology at Hospital #2 for continued care and surgical intervention. Resident #1 had surgery on [DATE] and his post operative stay was complicated by continuing sepsis and end-organ dysfunction (damage occurring in major organs fed by the circulatory system). He was transferred to hospice and expired on [DATE]. This occurred for 1 of 3 residents reviewed for notification of change (Resident #1). Immediate Jeopardy began on [DATE] when a high risk resident did not receive urgent medical attention. Immediate Jeopardy was removed on [DATE] when the facility provided and implemented an acceptable allegation of Immediate Jeopardy removal. The facility remains out of compliance at a lower scope and severity of D (no harm with the potential for more than minimal harm that is not immediate jeopardy) to ensure monitoring systems put in place are effective and the completion of staff education. Findings included: Resident #1 was admitted to the facility on [DATE]. His medical history in the facility medical record included paraplegia, presence of urogenital implants, necrotizing fasciitis (a rare bacterial infection that spreads quickly in the body and can cause death), Fournier's gangrene (a rare, life-threatening bacterial infection of the scrotum, penis or perineum), abscess of corpus cavernosum (tissue forming the bulk of the penis), and sepsis. Resident #1's Minimum Data Set (MDS) assessment dated [DATE] revealed he was assessed as moderately cognitively impaired. His active diagnoses included wound infection, anemia, heart failure, hypertension, neurogenic bladder, diabetes mellitus, paraplegia and multiple sclerosis. The MDS indicated Resident #1 had a suprapubic catheter and colostomy. Resident #1's care plan dated [DATE] revealed he was care planned to be at risk for skin breakdown and has actual skin breakdown which included being sent to the emergency room for a ruptured abscess to groin. The interventions included providing preventative treatments as ordered, observe for verbal and nonverbal signs of pain related to wound or wound treatment, wound treatment and medication as ordered, and weekly skin assessments by licensed nurse. Review of a progress note completed by Nurse #1 dated [DATE] revealed a head-to-toe skin check was completed. Resident #1 had previously identified skin issues noted, and no concerns were identified with Resident #1's scrotum at that time. During an interview on [DATE] at 9:06 AM Nurse #1 stated she did a skin check on Resident #1 on [DATE] and found no new areas to his skin, just the already identified wounds to his sacrum, right foot, and left calf. During an interview on [DATE] at 10:21 AM Nurse #4 stated she provided wound care for Resident #1 on [DATE] and noted no skin changes to his scrotum. Record review for [DATE] revealed Nurse #2 did not document any concerns for Resident #1. During an interview on [DATE] at 11:28 AM Nurse #2 stated on [DATE] around 6:00 AM she went to administer a medication injection to Resident #1's stomach and when she pulled the sheets back, she thought they were wet with urine. She noted his indwelling catheter was kinked under his thigh. She unkinked the tubing, got urine flow, and she was able to give him his medicine. She indicated she informed him the nurse aides were going to clean him up. In the middle of her medication pass a short time later the nurse aides (Nurse Aides #1 and #2) told her Resident #1 had an open area to his scrotum that needed to be assessed. She stated she went down to assess him and said, I heard you have something on your scrotum I need to look at, and he responded, no. She told him she needed to see it to make sure he was okay, and he told her You can look at it but don't touch it. She stated she visualized his scrotum, and there was an open area the size of a nickel with no bleeding or drainage. Resident #1 then covered it up, so she only had a brief look at it, and she told him they needed to take care of it. He indicated they could take care of it later. Nurse #2 reported she told Resident #1 she would let the oncoming nurse know about the area as the day shift provided wound care. She stated this was around 6:00 - 6:15 AM and the next shift started at 7:00 AM. She stated she continued to complete her medication pass and then told Nurse #1 about the area at change of shift report. She concluded since she could not examine the wound, she did not have anything to report to the physician so she did not notify the physician as the day shift would do that when they completed wound care. During an interview on [DATE] at 10:55 AM Nurse Aide (NA) #1 stated Resident #1 needed to be cleaned up on [DATE] in the early morning and he often would refuse care. Both herself and Nurse Aide #2 entered Resident #1's room and she thought it was urine that had leaked everywhere when they first entered and assumed something had happened to his catheter. Resident #1 had a suprapubic catheter and when they removed a towel, which was on top of his scrotum, they noted it was not urine but fluid leaking from what appeared to be an open area to his scrotum. The right side of his scrotum appeared to have ruptured open leaving black tissue and yellow drainage to the area. The area covered the right side of his scrotum and was very alarming, which they indicated to the nurse. She stated they ensured his comfort and then notified Nurse #2 to assess the area. NA #1 stated about 5 minutes later Nurse #2 came to her and indicated Resident #1 had refused to let her assess the area. NA #1 then told Nurse #2 that she was very concerned about that area and that he needed to be assessed as soon as possible as it was a very pressing and acute issue. Nurse #2 then walked away, and NA #1 thought she was going back to Resident #1, so she did not report the concern to the oncoming nurse aide. This all happened around 6:00 AM and her shift ended at 7:00 AM. During an interview on [DATE] at 11:50 AM Nurse Aide #2 stated she cared for Resident #1 on night shift (7:00 PM to 7:00 AM) on [DATE] and [DATE]. On the night shift of [DATE] no concerns were noted with Resident #1's scrotum during her activities of daily living care that shift. The morning of [DATE] Nurse #2 came to her and requested she clean the resident as he had gotten urine all over himself. She stated this was unusual as he had a suprapubic catheter as well as a colostomy. She stated she went and got Nurse Aide #1 and went to the room to clean him up. They took his gown off and began cleaning him up and removed his brief to clean his groin area. NA#2 stated there was fluid from his waist to his knees and it did not have the appearance of urine but instead had the appearance of pus or drainage. She stated they continued to clean him up and on the right side of his scrotum there was an area about the size of a dime that appeared slightly swollen but was not black but flesh colored. As they cleaned it, they noted that the drainage was coming from that open area and there was so much drainage that they had to use a brief like pad on the front part of his scrotum to keep him from becoming soaked in drainage again. She stated she let Nurse #2 know that Resident #1 was cleaned up but had a new open area to his scrotum and they had cleaned up pus and drainage but no urine. Nurse #2 indicated she was passing medications but would go in and check on the resident after, so she did not report the concern to the oncoming nurse aide. She concluded her shift ended and she had no further involvement with Resident #1 and did not know if Nurse #2 assessed the resident or not. During an interview on [DATE] at 10:13 AM Nurse Aide #3 stated she took report that morning, on [DATE], from Nurse Aide #2 and the nurse aide indicated Resident #1 had a bath and she had emptied his catheter and colostomy bags. Nurse Aide #2 did not mention anything which indicated Resident #1 had a change of his scrotum, so Nurse Aide #3 did not have a reason to visualize Resident #1's scrotum or request the nurse assess it. Review of a progress note dated [DATE] at 7:05 PM revealed Nurse #1 went to Resident #1's room to provide wound care to resident and while attempting to turn the resident onto his left side, the nurse observed that Resident #1's scrotum was swollen and appeared to have an abscess that was ruptured. The on-call provider was contacted at 6:22 PM and made aware of the situation and an order was given to send to the emergency department for evaluation and treatment. The nurse contacted 911 at 6:24 PM. During an interview on [DATE] at 9:06 AM Nurse #1 stated she remembered Resident #1 and was his regular nurse. She further stated it was important to know Resident #1 had no feeling to his groin and scrotum so he could not tell if something was hurting him there. She stated on [DATE] she worked a 12-hour shift beginning at 7:00 AM. She was not notified of any concerns from Nurse #2 with Resident #1 during change of shift report, so she had no reason to assess or contact the physician regarding Resident #1. She worked her shift as normal and completed her medication passes. Around 6:00 PM it was time to provide wound care for Resident #1. She set up her equipment and pulled back his sheet and removed his brief. Nurse #1 stated Resident #1's scrotum had the appearance of an abscess that had ruptured and the best way she could describe it was to imagine boiling an egg and when the egg cracks, the white of the egg comes out. But in this case what came out was black and not normal looking tissue. She stated Resident #1 had Fournier's gangrene before and the tissue observed on [DATE] had a similar appearance. She reported she got the Director of Nursing (DON) to observe the area and they agreed Resident #1 needed to be sent out to the hospital. She added that the physician should have been informed of the resident's refusal for treatment so that a decision could be made to send the resident out to be assessed. Nurse #1 stated she notified the on-call provider and the on-call provider ordered for the resident to be sent out to the hospital. Resident #1 was discharged from the facility at 6:50 PM. Review of Hospital #1's records dated [DATE] revealed an emergency department (ED) Provider note that indicated Resident #1 had a history of necrotizing fasciitis and presented with a severe scrotal abscess with purulent foul-smelling drainage which were concerning for necrotizing infection as well. The Provider noted Resident #1 had no sensation to this area. A sepsis work up was ordered in addition to IV (intravenous) antibiotics and fluid resuscitation (due to hypotension). General surgery was consulted for plan of care or transfer. The Consulting Surgeon documented the entire scrotum was red and swollen and there was a large area, approximately 7 centimeters (cm) by 5 cm, on the right side of the scrotum that was necrotic (dead tissue) and draining foul smelling pus. The underlying testicle was exposed and appeared to be draining pus as well. It was also noted the left side of the penis had an abscess that was draining pus. The Consulting Surgeon documented Resident #1 had a history of drainage of penile abscess, scrotal abscess, and debridement of Fournier's gangrene by urology at a different hospital a few years ago. The assessment noted dead tissue as well. The Consulting Surgeon documented the treatment was beyond the scope of his practice and recommended transfer to urology at Hospital #2. Review of Hospital #2's records revealed a history and physical dated [DATE] that noted Resident #1 had a history of multiple sclerosis, paraplegia, and prior debridement for Fournier's gangrene in April of 2022. The Physician noted Resident #1 was transferred from an outside hospital with hypotension and purulent drainage from his scrotum, penis and perineum concerning for Fournier's gangrene. Resident #1 was taken to the operating room on [DATE] for debridement (surgical procedure to remove dead or infected tissue) of scrotal abscess and Fournier's gangrene. The Discharge summary dated [DATE] revealed Resident #1's post operative stay was complicated by continuing sepsis and end-organ dysfunction, and he was transferred to hospice and expired on [DATE]. Attempts to contact physician at Hospital #1 were made on [DATE] at 2:20 PM, 2:44 PM, and 3:45 PM, and further attempts made on [DATE] at 9:52 AM and again on [DATE] at 5:18 PM. These attempts were unsuccessful. During an interview on [DATE] at 12:58 PM Physician #1 stated he was Resident #1's primary physician at the facility. He further stated he was not made aware of the open area with drainage on Resident #1's scrotum until after he had been hospitalized , and to his knowledge it was not reported to any on call provider until later that day, [DATE]. Even though Nurse #2 was unable to assess the area as the resident did sometimes refuse, she should have notified him or the on-call physician of the open area and the extent of the drainage. He concluded it was hard to say if Resident #1's outcome would have been different had the physician been notified earlier that day about the drainage and abscess, but he would have sent the resident out immediately upon being made aware of an open area on his scrotum with drainage even if the resident did not allow a full assessment. During an interview on [DATE] at 12:53 PM the Administrator stated Nurse #2 should have notified the physician as soon as she was made aware of a new skin opening and drainage from Resident #1's scrotum by the nurse aides and was unable to assess the area. He concluded the nurse and nurse aides should have reported the new open area to the oncoming shift. During an interview on [DATE] at 9:52 AM the Director of Nursing stated Nurse #2 should have attempted to assess the area or notify someone that Resident #1 was not allowing an assessment of the area on his scrotum. Nurse #2 should have notified the oncoming shift of the area, lack of assessment, and not having notified the doctor. Nurse #2 should have notified the doctor of the lack of assessment and of the new area when it was brought to her attention by the nurse aides. The Administrator was notified of the immediate jeopardy on [DATE] at 2:01 PM. The facility provided the following credible allegation of immediate jeopardy removal. Identify those recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance. The facility failed to conduct an assessment of Resident #1 and take appropriate actions when Resident #1 refused an assessment. The Director of Nurses and/or designee conducted a 30 look back to review other residents identified with a change in condition to verify a thorough assessment was completed by a Licensed Nurse. This review was completed by [DATE], and consisted of a thorough review of 24-hour reports, progress notes, and change of condition assessments. No additional concerns were identified. The Licensed Nurses and/or designee completed a skin assessment on all residents to identify skin changes in condition and verify the Physician and/or Provider was notified of changes by [DATE]. No additional residents were identified with necrotizing fasciitis and Fournier's gangrene. Specify the action the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or recurring, and when the action will be complete. The Nurse Practice Educator and/or designee will provide education to Licensed Nurses on necrotizing fasciitis and Fournier's gangrene with specific emphasis on how rapidly it can progress, how detrimental it can be, and the seriousness/urgency of seeking immediate medical attention by [DATE]. A post-test has been created and is in progress to validate knowledge and/or comprehension of education. The Director of Nurses and/or Nurse Practice Educator will track and verify no Licensed Nurse (s) will be allowed to return to work with scheduled time off, on leave of absence (FMLA), vacation, or PRN until they have successful completed the education/training and post-test. New hires will be educated by the Nurse Practice Educator during the orientation process. The Nurse Practice Educator and/or designee will educate Licensed Nurses on the importance of conducting a thorough assessment, documenting the assessment, and on specific measures to take if a patient refuses an assessment to include notifying the Responsible Party, and Physician/Provider, and educating the resident on the importance of allowing an assessment to be completed, and re-approach by [DATE]. The Director of Nursing and/or Nurse Practice Educator will track and verify Licensed Nurses with scheduled time off, on leave of absence (FMLA), vacation, or PRN staff will be re-educated prior to returning to duty. New hires will be educated by the Nurse Practice Educator during the orientation process. The Nurse Practice Educator and/or designee re-educated Certified Nursing Assistants on early identification of changes in condition and prompt notification of changes to the Licensed Nurse by [DATE]. The EInteract Stop and Watch tool/alert was introduced as an early warning tool to be utilized by direct care givers as another mechanism to communicate changes in condition to the Licensed Nurse. The Director of Nursing and/or Nurse Practice Educator will track and verify that employees with scheduled time off, on leave of absence (FMLA), vacation, or PRN staff will be re-educated prior to returning to duty. New hires will be educated by the Nurse Practice Educator during the orientation process. Effective [DATE], the Director of Nurses and/or designee will review changes in condition by reviewing the 24-hour report, progress notes, change in condition assessments, in the morning Clinical Meeting to verify a thorough assessment has been completed. Removal of Immediate Jeopardy is [DATE] The credible allegation for Immediate Jeopardy removal with a compliance date of [DATE] was validated on [DATE], as evidenced by staff interviews and in-service record reviews. The in-services included information on identification of changes in residents, importance of assessments, documenting assessments, and measures to take if a resident refused an assessment. The education further included information on necrotizing fasciitis and Fournier gangrene with a focus on the speed at which it can cause a decline and requires emergent medical attention. The facility's Immediate Jeopardy removal date of [DATE] was validated.
Feb 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to notify the family when a resident with severely impaired cogn...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to notify the family when a resident with severely impaired cognition (Resident #3) was transferred from the facility to a hospital for 1 of 3 residents reviewed for notification of transfer. Findings included: Resident #3 was admitted to the facility on [DATE] with diagnoses that included altered mental status, vascular dementia, metabolic encephalopathy and hemiplegia and hemiparesis following a stroke. Review of a quarterly Minimum Data Set assessment dated [DATE] documented Resident #3 had severely impaired cognition. She required extensive to dependent assistance from staff for all activities of daily living. Review of a Grievance/Concern Form dated 01/04/2023 revealed the family had reported they had not been notified Resident #3 had been transferred to the hospital. An investigation was conducted by the facility and education was provided to staff regarding Responsible Party notification of hospital transfers on 01/04/23 by the Director of Nursing. In an interview with the Unit Manager on 02/08/22 at 9:55 AM she stated on the morning of 01/04/23 she had received a call from a family member who stated a physician from the hospital had called and informed her the resident had been transferred and was at the hospital. The Unit Manager commented she told the family member all the details and apologized for night shift staff not calling her at the time of the transfer so that she could have met the resident at the hospital. In an interview with the Director of Nursing on 02/08/23 at 11:15 AM he stated education was provided to staff on the morning of 01/04/23 regarding notification but reported no root cause analysis was discussed and no monitoring or auditing was conducted following the incident. He stated he thought because it was the nurse's first night on the job that she had forgotten to call the family. He concluded the facility should have established a plan of correction to monitor notifications, in this incident especially since the resident had severely impaired cognition and would not have been able to let her family know she had been transferred to the hospital. He stated anytime a resident was transferred to the hospital the family should be notified.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to accurately code a Minimum Data Set (MDS) assessment for a res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to accurately code a Minimum Data Set (MDS) assessment for a resident who had an unstageable pressure ulcer on her sacrum during the assessment look back period (Resident #3) for 1 of 9 residents assessed. Findings included: Resident #3 was admitted to the facility on [DATE] with diagnoses that included Type 2 diabetes mellitus and hemiplegia and hemiparesis following a stroke. On 12/16/22 she developed a facility acquired unstageable sacral pressure ulcer. Review of a quarterly MDS assessment dated [DATE] documented Resident #3 had severely impaired cognition. Section M of the assessment indicated Resident #3 had a pressure ulcer and had received pressure ulcer care but did not indicate a stage. Dashes were documented in the unstageable, eschar choice indicating the wound had not been assessed. All other entries in Section M for staging the wound were answered 0. Weekly wound assessments were reviewed for 12/16/22, 12/29/22, 01/06/23, 01/11/23 and 01/18/23. Each assessment was complete with a photo, measurements, and description of the wound status and notifications. In an interview with the MDS Nurse on 02/08/23 at 9:55 AM she stated when she completed the assessment dated [DATE] she had looked at the wound assessments that were done on 12/16/22 and 12/29/22. She knew the resident had a wound on her sacrum but neither assessment she reviewed fell within her look back period for the assessment. She did not interview the wound care nurse and did not assess the wound herself to enable her to code it correctly on the MDS assessment in Section M. She said if the documentation did not fall within the look back period she did not code the wound on the assessment even though she knew the wound existed. She said she had never interviewed nurses or looked at a wound herself when coding an MDS assessment. She concluded she would ask the wound care nurse to start completing Section M of the MDS assessment.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observations and staff interviews the facility failed to: 1a) failed to repair drywall wall damage in 7 of 25 resident rooms (202, 205, 209, 300, 302, 303, 304, and 402), 1b) failed to repair...

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Based on observations and staff interviews the facility failed to: 1a) failed to repair drywall wall damage in 7 of 25 resident rooms (202, 205, 209, 300, 302, 303, 304, and 402), 1b) failed to repair drywall wall damage in 10 of 25 resident bathrooms (107, 115, 201, 203, 205, 207, 210, 301, 310, and 401), 1c) failed to remove the black greenish substance from the commode base caulking in 13 of 25 resident rooms (107, 115, 116, 201, 203, 206, 207, 210, 213, 301, 305, and 310), 1d) failed to repair a broken bedside cabinet handle in 2 of 25 resident rooms (103 and 300), 1e) failed to replace rough, worn, splintered resident hallway door of 9 of 25 resident hallway doors (107, 108, 206, 209, 211, 213, 302, 303, and 304), 1f) failed to replace rough, worn, splintered resident bathroom door of 5 of 25 resident bathroom doors (112, 201, 203, 205, and 207), 1g) and failed to replace broken floor tile and missing grout in 1 of 3 resident shower rooms (200-Hall). Findings included: 1a. An observation on 02/08/23 at 9:45 AM revealed 7 of 25 resident rooms were noted to have drywall wall damage (202, 205, 209, 300, 302, 303, 304, and 402). 1b. An observation on 02/08/23 at 9:45 AM revealed 10 of 25 resident bathrooms were noted to have drywall wall damage (107, 115, 201, 203, 205, 207, 210, 301, 310, and 401). 1c. An observation on 02/08/23 at 9:45 AM revealed 13 of 25 resident commodes (107, 115, 116, 201, 202, 203, 206, 207, 210, 213, 301, 305, and 310), were noted to have black greenish substance located around the base of the commodes. 1d. An observation on 02/08/23 at 9:45 AM revealed broken bedside cabinet handle in 2 of 25 resident rooms (103 and 300). 1e. An observation on 02/08/23 at 9:45 AM revealed 9 of 25 resident hallway doors (107, 108, 206, 209, 211, 213, 302, 303, and 304), were rough, worn, with multiple splintered/chipped off areas and/or holes in the door. 1f. An observation on 02/08/23 at 9:45 AM revealed 5 of 25 resident bathroom doors (112, 201, 203, 205, and 207), were rough, worn, with multiple splintered/chipped off areas and/or holes in the door. 1g. An observation on 02/08/23 at 9:45 AM revealed broken floor tile and missing grout in 1 of 3 resident shower rooms (200-Hall). An interview and facilty tour of the 100, 200, 300 and 400 halls was conducted with the Maintenance Director (MD) and Assistant Director of Nursing (ADON) on 02/08/23 at 10:30 AM. The MD and ADON stated there were still multiple areas on the 100, 200, 300 and 400 halls that needed to be addressed, repaired, or replaced. MD stated he had had no assistant, but was still able to keep up with faclity repairs. He said he did not know what the black greenish substance actually was around the base of some of the residents' commodes and caulking in the 200-hall shower room. MD said housekeeping was responsible for cleaning the base of the commodes, and that maintenance was responsible for repairing or replacing items in the facility including re-caulking around the base of commodes. The ADON said she identified additional areas of concerns she observed during the tour of the facility, the shower room, and resident rooms on the 100, 200, 300 and 400 halls. She stated many of the residents' rooms were currently not home-like. She said her additional concerns included: outstanding maintenance work orders, repair and paint needed in resident rooms/bathrooms, repair or replace of commodes, repair or replace of broken cabinet handles, drywall damage, stained toilet seats, hallway doors, and bathroom doors in need of repair or replacement. The ADON and MD stated it was their expectation for all the residents to have a safe and homelike environment that was in good repair. A follow-up interview was conducted with the ADON and MD on 02/08/23 at 10:35 AM. ADON stated they may need additional maintenance personnel pulled from other sister facilities to address the additional facility concerns she identified. An interview was conducted with the Director of Nursing (DON) on 02/08/23 at 10:50 AM. She was aware that many of the residents rooms were not home-like, and needed to be updated. The DON stated it was her expectation for all the residents to have a safe and homelike environment that was in good repair. An interview was conducted with the Corporate Clinical Lead (CCL) on 02/08/23 at 11:15 AM. She spoke with the ADON aware that many of the residents rooms were currently not home-like. The CCL stated it was her expectation for all the residents to have a safe and homelike environment in good repair. The facility's Administrator was not available for interview due to being out sick.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) F641: Based on record review and staff interview, the facility failed to accurately code a Minimum Data Set (MDS) assessment ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) F641: Based on record review and staff interview, the facility failed to accurately code a Minimum Data Set (MDS) assessment for a resident who had an unstageable pressure ulcer on her sacrum during the assessment look back period (Resident #3) for 1 of 9 residents assessed. During the recertification and complaint survey completed on 07/25/22 the facility failed to code the Minimum Data Set (MDS) assessment accurately in the areas of speech (Resident # 75), dental (Resident #25) and eating (Resident #15) for 3 of 27 residents reviewed for MDS. In an interview with the Director of Nursing on 02/08/23 at 11:15 AM he stated he did not know why MDS had a repeat tag this year. The facility Administrator was not available for comment. Based on observations, record review and staff interviews, the facility Quality Assurance & Performance Improvement Program (QAPI) failed to maintain implemented procedures and monitor interventions the committee put into place following a recertification and complaint survey on 07/25/22. This was for 2 deficiencies that were originally cited in the areas of safe, homelike environment and accurate coding of the minimum data assessments during a complaint investigation on 02/08/23. The continued failure during 2 surveys of record showed a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F584: Based on observations and staff interviews the facility failed to: 1a) repair torn floor linoleum in 3 of 13 resident rooms (508, 600, and 603), 1b) failed to remove the black greenish substance from the commode base caulking in 4 of 13 resident rooms (506, 508, 510, and 615), 1c) failed to ensure the ceilings were free from damaged drywall in 2 of 4 shower rooms (500 and 600 halls), 1d) failed to repair a broken wall cabinet door in 1 of 13 resident rooms (502), 1e) failed to replace rough, worn, splintered hand-rails on the 500 and 600 halls, 1f) failed to repair leaking commode bases in 4 of 13 resident rooms (506, 508, 510, and 612). 1g) failed to repair drywall wall damage in 3 of 13 resident rooms (501, 508, and 615), 1h) failed to replace broken or missing floor tile in 8 of 13 resident rooms (502, 508, 600, 609, 610, 612, 614, and 615), and 1i) failed to replace broken window blinds in 2 of 13 resident rooms (600 and 613). During the recertification and complaint survey completed on 07/25/22 the facility failed to repair the damaged drywall that was scratched and peeling off the wall behind the resident's bed and on the wall in front of the residents bed, failed to repair paint that was scratched and peeling away from the wall on multiple areas of the adjacent walls in the resident's rooms, and failed to provide a homelike environment and remove the TV power cords hanging from the wall in front of the resident's bed or provide pictures on the walls in 1 of 1 resident rooms reviewed for homelike environment (room [ROOM NUMBER]). An interview was conducted with the Assistant Director of Nursing (ADON) on 02/08/23 at 10:30 AM. She said their current Quality Assurance and Performance Improvement Action (QAPI) Plan was not working and was not specific enough to address all of the residents' physical environment needs on the 100, 200, 300 and 400 halls.
Jul 2022 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0551 (Tag F0551)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure a resident with severe cognitive impairment had docum...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure a resident with severe cognitive impairment had documentation in the medical record that designated a resident representative as chosen by the resident to act on their behalf to support the resident in decision-making for 1 of 1 resident (Resident #63) reviewed for resident representative designation. The findings included: Resident #63 was admitted to the facility on [DATE]. The admission documentation dated 2/10/22 revealed Resident #63's spouse completed the paperwork on behalf of the resident. Review of Resident #63's quarterly Minimum Data Set (MDS) dated [DATE] revealed the resident had severe cognitive impairment. Review of Resident #63's medical record revealed Resident #63 and his spouse were both listed as responsible for the billing statement. There was no documentation that indicated who the resident designated as their Responsible Party (RP) and/or their Power of Attorney (POA) for health/financial. In an interview on 07/21/22 at 10:15 AM with the facility's admission Coordinator (AC) she stated on admission she was responsible for ensuring a Resident Representative Designation Form was completed to signify who the resident delegated as their representative/responsible party. She revealed this form was not completed for Resident #63 on admission. The AC explained without this documentation she did not have proof to establish legal authority for resident's spouse to act on his behalf. The AC further explained she was new to the facility and could not determine why the Resident Representative Designation form was not completed with supporting documentation attached when the resident was admitted . She indicated she had not previously realized the Resident Representative designation form was not completed or that there was no RP listed for Resident #63 in the medical record. In an interview on 07/21/22 at 10:55 AM with the Director of Nursing (DON), she indicated Resident #63's medical record did not list a RP for Resident #63 and should have. The DON stated Resident #63's medical record indicated both him and his spouse were responsible only for financial billing and the facility did not have any documentation delegating her as the RP or financial /health care power of attorney. However, the facility was still contacting the spouse for decision making needs for the resident as well as any significant changes in condition. In an interview on 07/21/22 at 1:49 PM the Administrator stated he was unaware Resident #63 did not have a RP or health care POA listed in resident's medical record. The Administrator said he expected the admission Coordinator to ensure all resident medical records include a designated RP, with all supporting documentation to establish authority to act and make financial and/or health care decisions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and staff interviews the facility failed to repair the damaged drywall that was scratched and peeling off...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and staff interviews the facility failed to repair the damaged drywall that was scratched and peeling off the wall behind the resident's bed, and on the wall in front of the residents bed, and failed to repair paint that was scratched and peeling away from the wall on multiple areas of the adjacent walls in the residents room and failed to provide a homelike environment and remove the TV power cords hanging from the wall in front of the residents bed or provide pictures on the walls in 1 of 1 resident rooms reviewed for homelike environment (room [ROOM NUMBER]). Findings included: An observation was conducted on 07/17/22 at 1:00 PM of room [ROOM NUMBER]. The drywall on the wall behind the resident's bed was damaged with scratched areas of the drywall that had peeled away from the wall. The wall in front of the residents bed also had damaged scratched drywall with paint peeling off the wall. The remaining walls in the room also had peeling brown paint and scratches throughout the room. The TV power cords were observed hanging high up on the wall directly in front of the resident's bed however there was no TV in the residents room. The walls were bare with no pictures or visual stimulation for the resident. The resident was lying in bed with eyes opened and stated she would like to have something to look at. An interview was conducted on 07/20/22 at 11:45 AM with Nurse #3 the unit manager. She stated room [ROOM NUMBER] needed the sheetrock repaired and pictures hung on the walls to provide a more stimulating homelike environment for the resident. She stated she would notify the Administrator. An interview was conducted on 07/20/22 at 11:53 AM with the Administrator. He stated the drywall needed repairing and the entire room needed to be painted once the drywall was repaired. He stated the TV power cords hanging from the wall in front of the resident's bed were for a TV and the resident did not have a TV but stated he could check to see if they had a TV available for her. He stated pictures could be provided to hang on the walls. He stated he would have the Maintenance Director start repairing the damaged drywall immediately. An interview was conducted on 07/20/22 at 12:14 PM with the Maintenance Director. He stated there was a plan to repair the damaged drywall and paint the resident's room at some point he had just not gotten to it yet. He stated he would start repairing the drywall and get the walls painted. He was observed setting up a TV in the resident's room and hanging pictures on the wall. An interview was conducted on 07/21/22 at 2:00 PM with the Administrator along with the Director of Nursing (DON). The Administrator stated they had planned to start repairing and painting one resident's room every two weeks but had not started room [ROOM NUMBER] yet. He agreed the damaged drywall was in disrepair and multiple scratched areas on the walls of the room needed repairing. He stated pictures were hung and a TV was put into room [ROOM NUMBER].
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff and wound Nurse Practitioner #1 interviews, the facility failed to provide or arrang...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff and wound Nurse Practitioner #1 interviews, the facility failed to provide or arrange foot care for a resident with thick and long toenails (Resident #6) for 1 of 1 resident reviewed for foot care. The findings included: Resident #6 was admitted to the facility on [DATE] with diagnoses that included diabetes (DM), peripheral vascular disease (PVD), and cerebral vascular accident (CVA). A review of the active physician orders included an order dated 12/07/20 for podiatry services as needed. A quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident had moderate cognitive impairment, and needed supervision with bed mobility, personal hygiene, and bathing. Resident #6's active care plan included a focus area, initiated 07/12/22, revealed resident needed assistance for activities of daily living (ADL) care in bathing, grooming, personal hygiene, and toileting related to limited mobility, right above-the-knee amputation (AKA), and cerebrovascular accident (CVA). On 07/17/22 at 1:15 PM Resident #6 was observed lying in bed with his left foot from under the sheet cover. His left foot toes were observed to have very long, thick, jagged toenails, approximately 0.5 inches long, with blackish/brown colored area on the underside of his left-great-toe. During a skin care observation and interview with the wound treatment nurse and wound Nurse Practitioner (NP #1) on 07/21/22 at 8:10 AM, Resident #6 commented that his left foot toenails needed to be cut because neither himself nor the nurse could do them due to him being diabetic with PVD. The NP #1 stated resident's thick long toenails were too long but wasn't sure if he had been on the list for the podiatrist on 07/18/22 or not. NP #1 checked the 07/18/22 podiatry list and confirmed Resident #6's name was not placed on the list by his nurse but would write an order to have the resident's nurse place his name on the podiatry list to be seen at the next Podiatry visit. NP #1 further explained, he needed podiatry care and would have expected him to be placed on the 07/18/22 list and was not. The Director of Nursing (DON) was interviewed on 07/21/22 at 12:30 PM and stated the podiatrist came to the facility about every 3-months. The list of residents that needed podiatry services were compiled based on nursing staff, physician, and NP reported needs. She was unaware Resident #6 had podiatry needs when the podiatrist was in the facility on 07/18/22. She stated she would have expected Resident #6 to have been placed on the podiatry consult list by his nurse or have been told there was a need for a podiatry visit.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations, and staff interviews, the facility failed to label and date thickened liquids and discard expired thickened liquids in 1 of 2 reach in refrigerators observed. This had the poten...

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Based on observations, and staff interviews, the facility failed to label and date thickened liquids and discard expired thickened liquids in 1 of 2 reach in refrigerators observed. This had the potential to affect multiple residents. Findings included: The initial tour of the kitchen was conducted on 07/17/22 at 12:30 PM. An observation of the reach in refrigerator revealed two 16-ounce opened containers of thickened sweet tea with lemon with no opened date. The attached manufacturers label instructed to discard 7 days after opening. A 16-ounce opened container of thickened apple juice was observed with no opened date. The attached label instructed to discard 7 days after opening. Two opened containers of thickened dairy drink dated 6/16/22 and 6/27/22 were observed with manufacturer's instructions to discard after 7 days. Three containers of Hydrolyte thickened water with opened dates of 07/01/22, 07/01/22, and 06/01/22 were observed. The manufacturers label instructed to discard 10 days after opening. An interview was conducted on 07/17/22 at 11:45 AM with the weekend Cook. She stated she only worked weekends and had not looked at the dates on the thickened liquids. She stated she was not aware thickened liquids had expiration dates within 7 - 10 days after opening. She discarded the liquids immediately. An interview was conducted on 07/20/22 at 2:15 PM with the Dietary Manager. She indicated she was aware thickened liquids had expiration dates from 7-10 days after opening. She stated they should have been removed from the refrigerator once expired. She stated the refrigerators were to be checked for expired foods and drinks daily. An interview was conducted on 07/21/22 at 2:00 PM with the Director of Nursing. She stated she expected all expired foods and liquids to be discarded per the manufacturer's guidelines.
MINOR (B)

Minor Issue - procedural, no safety impact

Assessment Accuracy (Tag F0641)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and staff and resident interviews, the facility failed to code the Minimum Data Set (MDS) a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and staff and resident interviews, the facility failed to code the Minimum Data Set (MDS) assessment accurately in the areas of speech (Resident # 75), dental (Resident #25) and eating (Resident #15) for 3 of 27 residents reviewed for MDS. The findings included: 1. Resident #75 was admitted to the facility on [DATE] with expressive aphasia. The annual MDS dated [DATE] indicated Resident #75 was cognitively impaired and she had clear speech. The plan of care for Resident #75 with revised date 6/29/22, included the focus area of impaired communication as evidenced by difficulty making self-understood (expressive aphasia). The interventions included: Resident will express needs through nonverbal communication; use short phrases that require yes or no answers. An observation and interview was conducted with Resident #75 on 7/18/22 at 2:15 PM. She was only able to communicate with yes and no answers. An interview was conducted with the MDS Coordinator on 7/20/22 at 1:25 PM. She stated that Resident #75 did not have clear speech. She further stated that it was a coding error on the MDS. An interview was conducted with the Director of Nursing (DON) on 7/20/22 at 4:50 PM. She stated that she expected the MDS assessments to be coded accurately. An interview was conducted with the Administrator on 7/21/22 at 2:30 PM. He stated that he expected the MDS assessments to be coded correctly. 2. Resident #25 was admitted to the facility on [DATE]. The annual MDS dated [DATE] indicated Resident #25 was cognitively intact and did not have any problems with oral dental status. The plan of care for Resident #25 revised on 4/27/22 included the focus area of exhibits or at risk for oral health or dental care problems related to broken, loose, or carious teeth. An observation and interview was conducted with Resident #25 on 7/17/22 at 12:57 PM. He stated that he wanted to see a dentist because his teeth were in very bad condition. When Resident #25 opened his mouth the teeth he had left on the bottom were broken and jagged and he had 1 broken tooth on the top of his mouth. He stated that his teeth had been missing and broken for over a year. An interview was conducted with the MDS coordinator on 7/20/22 at 1:30 PM. She stated that Resident #25's natural teeth were broken and missing. She stated that it was a coding error on the MDS. An interview was conducted with DON on 7/20/22 at 4:50 PM. She stated that she expected the MDS assessments to be coded accurately. An interview was conducted with the Administrator on 7/21/22 at 2:30 PM. He stated that he expected the MDS assessment to be coded correctly. 3. Resident #15 was admitted to the facility on [DATE] with diagnoses that included congestive heart failure, acute kidney failure, and liver disease. Review of an annual MDS assessment dated [DATE] revealed he had intact cognition. Coding in Section G of the assessment documented he required supervision with the assist of 2 staff members when eating. In an interview with the MDS Coordinator on 07/21/22 at 11:45 AM she stated the MDS assessment had been coded incorrectly for eating. She confirmed Resident #15 ate independently with set up only. She explained Section G automatically populated from data entered by the nurse aides, but it was her responsibility to look at the data and ensure it was correct. She indicated she would correct the error by completing an assessment modification. In an interview with the DON on 07/21/22 at 2:15 PM she stated she expected the information recorded in the MDS assessment to be accurate. She concluded automatically populated data was to be reviewed by the MDS Coordinator and changed if incorrect.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0917 (Tag F0917)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview and resident interview, the facility failed to allow private closet space accessible to re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview and resident interview, the facility failed to allow private closet space accessible to residents to get to and reach her/his hanging clothing as well as items from shelves in the closets in 5 out of 14 resident rooms on the 300-hall (room [ROOM NUMBER], 305, 307, 311, and 314). Findings included: On 07/17/22 at 1:20 PM, during the observation on 300-hall, there were 5-resident rooms 303, 305, 307, 311, and 314 which all had a dresser and a large cushioned chair pushed up against residents' private closets, blocking resident access, and preventing residents from reaching in and retrieving their hanging clothing as well as items from shelves in the closet. On 07/17/22 at 1:35 PM, during an interview, Resident #46 in room [ROOM NUMBER] indicated he wanted to get some of his hanging clean clothes out of his closet to wear for the day, but was unable to because nursing staff had blocked his closet with a large dresser and cushioned chair. On 07/19/22 at 8:15 AM, during an interview, the Maintenance Director indicated that nobody reported to maintenance concerning furniture blocking closet access in rooms 303, 305, 307, 311, and 314. The Maintenance Director stated if the resident was able to use a closet, they should be able to get to and reach her/his hanging clothing as well as items from shelves in the closet, which they were not able to do, due to furniture blocking closet access. On 07/19/22 at 10:15 AM, during an interview, the Administrator stated that his expectation was for Maintenance and nursing staff to keep all the furniture from blocking residents' access to their hanging clothing in their private closets.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 3 life-threatening violation(s), 5 harm violation(s), $85,617 in fines, Payment denial on record. Review inspection reports carefully.
  • • 35 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $85,617 in fines. Extremely high, among the most fined facilities in North Carolina. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Pembroke Center's CMS Rating?

CMS assigns Pembroke Center an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within North Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Pembroke Center Staffed?

CMS rates Pembroke Center's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 67%, which is 21 percentage points above the North Carolina average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 87%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Pembroke Center?

State health inspectors documented 35 deficiencies at Pembroke Center during 2022 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 5 that caused actual resident harm, 24 with potential for harm, and 3 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Pembroke Center?

Pembroke Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 84 certified beds and approximately 76 residents (about 90% occupancy), it is a smaller facility located in Pembroke, North Carolina.

How Does Pembroke Center Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Pembroke Center's overall rating (1 stars) is below the state average of 2.8, staff turnover (67%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Pembroke Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Pembroke Center Safe?

Based on CMS inspection data, Pembroke Center has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Pembroke Center Stick Around?

Staff turnover at Pembroke Center is high. At 67%, the facility is 21 percentage points above the North Carolina average of 46%. Registered Nurse turnover is particularly concerning at 87%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Pembroke Center Ever Fined?

Pembroke Center has been fined $85,617 across 5 penalty actions. This is above the North Carolina average of $33,935. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Pembroke Center on Any Federal Watch List?

Pembroke Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.