Siler City Center

900 W Dolphin Street, Siler City, NC 27344 (919) 663-3431
For profit - Limited Liability company 150 Beds GENESIS HEALTHCARE Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#388 of 417 in NC
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Siler City Center has received an overall Trust Grade of F, which indicates significant concerns about the facility's operations. It ranks #388 out of 417 in North Carolina, placing it in the bottom half of all nursing homes in the state, and is the lowest-ranked facility in Chatham County. Although the facility is improving, going from six issues in 2024 to just one in 2025, it still reported a concerning number of fines totaling $85,729, which is higher than 77% of similar facilities. Staffing ratings are below average at 2 out of 5 stars, but the turnover rate is relatively low at 40%, indicating some staff stability. However, the facility has faced significant safety issues, including multiple critical incidents of sexual abuse between residents who lacked the cognitive ability to consent. These alarming findings highlight serious deficiencies in staff monitoring and protection of residents' rights. While there are strengths, such as a low staff turnover, families should proceed with caution given the facility's troubling history and current challenges.

Trust Score
F
0/100
In North Carolina
#388/417
Bottom 7%
Safety Record
High Risk
Review needed
Inspections
Getting Better
6 → 1 violations
Staff Stability
○ Average
40% turnover. Near North Carolina's 48% average. Typical for the industry.
Penalties
✓ Good
$85,729 in fines. Lower than most North Carolina facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 22 minutes of Registered Nurse (RN) attention daily — below average for North Carolina. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
41 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 6 issues
2025: 1 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (40%)

    8 points below North Carolina average of 48%

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below North Carolina average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 40%

Near North Carolina avg (46%)

Typical for the industry

Federal Fines: $85,729

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: GENESIS HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 41 deficiencies on record

3 life-threatening 1 actual harm
Sept 2025 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews with the Responsible Parties (RPs), PACE (Program of All-Inclusive Care for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews with the Responsible Parties (RPs), PACE (Program of All-Inclusive Care for the Elderly) Nurse Practitioner, psychiatric Nurse Practitioner and staff, the facility failed to protect a cognitively impaired male resident's right to be free from sexual abuse (Resident #2) perpetrated by a cognitively impaired male resident (Resident #1). On 9/1/25 Nurse Aide (NA) #1 overheard Resident #2 laughing from the hallway and proceeded to the room he shared with Resident #1 as this was an unusual behavior for Resident #2. When NA #1 stepped into the doorway of the room, she observed Resident #2 lying on his back in bed with his penis exposed on the left side of his brief as Resident #1 stood beside the bed grasping Resident #2's penis with his hand as he moved his hand in an up and down motion. The residents did not have the cognitive capacity to consent to sexual relations or express an adverse psychosocial outcome. A reasonable person would have been traumatized by being sexually abused by a resident in their home environment resulting in feelings such as anger, fear, anxiety, and/or humiliation. This deficient practice affected 1 of 3 residents reviewed for abuse (Resident #2). Immediate Jeopardy began on 9/1/25 when Resident #2, who did not have the cognitive capacity to consent, was sexually abused by Resident #1. Immediate Jeopardy was removed on 9/5/25 when the facility implemented a credible allegation of Immediate Jeopardy removal. The facility will remain out of compliance at a lower scope and severity of D (no actual harm with a potential of minimal harm that is not Immediate Jeopardy) to ensure education is completed and monitoring systems put into place are effective.The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease, major depression and dementia with other behavioral disturbance. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #1 had severe cognitive impairment and displayed other behavioral symptoms not directed towards others on one to three days during the seven-day look back period. Resident #1 was independent with eating, bed mobility and transfers but required assistance from staff for all other Activities of Daily Living (ADL) and was able to ambulate independently. Resident #1 received an anticonvulsant medication. Resident #1's active care plan, last revised on 8/7/25, included focus areas for a behavior of hoarding items, wandering into other residents' rooms, physical and verbal behaviors and refusal of care. Resident #1's care plan did not identify any sexually inappropriate behaviors. Resident #2 was admitted to the facility on [DATE] with diagnoses that included dementia and adjustment disorder with mixed anxiety and depressed mood. A review of Resident #2's active care plan, last revised 6/2/25, included focus areas for behaviors of pacing, wandering into other residents' rooms, rummaging, throwing/smearing bodily waste, disrobing in public and physical and verbal behaviors. Resident #2's care plan did not identify any sexually inappropriate behaviors. An annual MDS assessment dated [DATE] indicated Resident #2 had severe cognitive impairment and displayed physical and verbal behavioral symptoms as well as other behavioral symptoms not directed towards others, rejection of care and wandering on one to three days during the seven-day look back period. He was independent with eating, bed mobility, and transfers but required assistance from staff for all other ADL and was able to ambulate independently. Resident #2 was coded as being always incontinent of bowel and bladder and received an antidepressant medication. A review of Resident #2's nursing progress notes revealed that on 8/26/25 he was holding the front of his pants, saying I am burning. The PACE provider was notified and ordered a urinalysis. A review of Resident #2's physician orders included an order dated 8/28/25 for Fosfomycin (an antibiotic) 3 grams by mouth one time only for urinary tract infection (UTI). The incident report completed by the Unit Manager on 9/1/25 at 8:50 AM, revealed that when the NA #1 walked by the room she saw Resident #1 on Resident #2's side of the room by his bed. The NA entered the room and witnessed Resident #2 masturbating and Resident #1 was helping him and touching him inappropriately. The NA called out to stop, which Resident #1 did and returned to his side of the room. Neither one of the residents was able to give a description of what occurred. There were no injuries identified during skin assessments. The two residents were immediately separated and placed on one-to-one monitoring. The physicians, RPs for both residents, Administrator, Director of Nursing (DON) and local law enforcement were notified of the incident. The Initial Allegation Report dated 9/1/25, completed by the Unit Manager, read there was an allegation of resident-to-resident sexual abuse between Resident #1 and Resident #2, who resided in the memory care unit. Staff immediately intervened and separated the residents for safety, and both were placed on one-to-one observation. The local law enforcement was notified. There was no injury or harm to either resident. An undated staff statement from NA #1 read, .on 9/1/25 as I was coming back onto the hall, I heard Resident #2 laughing not a normal laugh, so I went to look in his room and I saw Resident #1 standing beside Resident #2's bed masturbating Resident #2 and I told him to stop. He stopped and jumped right back into his bed.I also noticed Resident #2 that morning playing with his self before all this occurred. NA #1 was interviewed on 9/4/25 at 2:45 PM. She stated that she was walking in the hallway of the memory care unit on 9/1/25 around 8:45 AM, and overheard Resident #2 laughing, which was unusual behavior for him. The door to Resident #1 and Resident #2's room was open. When she stepped into the doorway, she observed Resident #2 lying on his back in his bed, his arms to his sides with a shirt and fastened brief and his penis exposed to the left side of the brief. She observed Resident #1 standing beside the bed (facing the doorway), fully clothed, with one hand grasping Resident #2's penis and moving his hand in an up and down motion. She stated that Resident #2 was laughing and not attempting to move Resident #1's hand away. There was no verbal interaction between the two. NA #1 stated she immediately yelled stop, and Resident #1 returned to his bed. NA #1 stated that she placed pants on Resident #2 and escorted him into a chair in the hallway. Nurse #1 approached the room, and she told her what happened. NA #1 stated that she remained in the doorway to keep an eye on both Resident #1 and Resident #2 until management arrived. Both residents were placed on one-to-one monitoring and Resident #2's room was changed. NA #1 added that around 7:30 AM she had observed Resident #2 with his hand in his brief while in bed but was easily redirected to remove his hand. NA #1 stated that neither resident had displayed inappropriate sexual behavior in the past. An unsigned staff statement dated 9/1/25 read, in part, while passing medications, I was called to room at approximately [8:50 AM] by NA. When I arrived, the residents were separated. NA reported sexual interactions between the two. I did not witness the above interaction. A phone interview occurred with Nurse #1 on 9/4/25 at 1:08 PM. She explained the morning of 9/1/25 she was in the hallway completing the medication pass when she heard NA #1 saying stop very loudly. She stated she locked the medication cart and walked towards the room. Nurse #1 stated that by that time, NA #1 was bringing Resident #2 into the hallway to a chair. She stated that NA #1 told her that when she walked into Resident #1 and Resident #2's room, she observed Resident #1 grasping Resident #2's penis in his hand with a motion involved. NA #1 stated when she yelled out stop Resident #1 walked back to his bed. The two residents were separated, and she immediately reported it to the Unit Manager, both residents were placed on one-to-one monitoring and Resident #2's room was changed. Nurse #1 stated that she had written a staff statement regarding the incident on 9/1/25. Nurse #1 stated that neither resident had exhibited inappropriate sexual behaviors in the past. Nurse #1 stated that Resident #2 was currently being treated for a UTI and had been seen pulling at the groin area a few times that morning. The Unit Manager was interviewed on 9/4/25 at 2:30 PM and stated that on the morning of 9/1/25 she was informed by Nurse #1 that Resident #1 and Resident #2 had an incident of inappropriate sexual behavior. She stated Nurse #1 overheard NA #1 say stop very loudly. She stopped what she was doing and went to the room. NA #1 explained to the Unit Manager that she had observed Resident #2 lying on the bed and Resident #1 standing beside the bed grasping Resident #2's penis in his hand with an up and down motion. When NA #1 stated stop loudly, Resident #1 returned to his bed. The Unit Manager stated that she observed Resident #1 lying in his bed and Resident #2 sitting in a chair in the hallway. The two residents were immediately separated with one-to-one monitoring initiated and Resident #2's room changed. She stated that the Administrator and DON were made aware, as well as the providers, RPs and the police department. Skin assessments were completed on Resident #1 and Resident #2 with no negative findings. The Unit Manager stated she attempted to interview both residents regarding the incident, but they were unable to recall what had occurred. The Unit Manager stated that when initially completing the incident report she was under the impression that Resident #2 was masturbating, and Resident #1 was assisting him, since Resident #2 had been seen pulling at his groin several times in the past. Review of a psychiatric progress note dated 9/3/25 read that Resident #1 was seen as an acute visit due to recent sexually inappropriate behavior in the memory care unit at the facility. A NA reported an incident where she found Resident #1 holding his roommate's penis and appearing to perform a sexual act. Upon being instructed to stop, Resident #1 immediately complied and returned to his bed. Since this incident Resident #1 has been assigned a sitter and his roommate has been relocated to a different room. Resident #1's Depakote dosage was increased from twice a day to three times a day on 9/2/25, which may help to slow impulsive behaviors. During the visit, Resident #1 appeared happy with his confusion at baseline. A phone interview occurred with the PACE Nurse Practitioner (NP) on 9/4/25 at 12:21 PM. She indicated she was Resident #2's primary care provider and had been notified of the incident that occurred on 9/1/25. She explained that Resident #2 was being actively treated for a UTI and she had been changing some of his psychotropic medications. The NP further stated that Resident #2 had not displayed any inappropriate sexual behaviors in the past and did not have the cognitive capacity to consent to sexual relations. She completed a face-to-face assessment of Resident #2 on 9/2/25 and had no negative findings to report. A phone interview was completed with Resident #1's psychiatric provider on 9/4/25 at 3:47 PM. He stated he was made aware of the incident on 9/1/25 and was told Resident #2 had his penis out, the NA heard laughter, went to investigate and observed Resident #1 holding Resident #2's penis. When she yelled out stop, he (Resident #1) went back to his bed. The psychiatric provider stated this was new behavior for Resident #1. He added that Resident #1 was seen via telehealth on 9/2/25 where his Depakote (mood stabilizer/anticonvulsant) was increased. A face-to-face visit was completed with Resident #1 on 9/3/25 with a recommendation to initiate Sertraline (an antidepressant medication) as it would suppress any libido. The psychiatric provider added that Resident #1 did not have the cognitive capacity to consent to sexual relations. On 9/4/25 at 12:12 PM, Resident #2 was observed walking unassisted out of the dining room on the memory care unit and entering the room across the hall. He was observed turning around at the door and being redirected by staff back into the dining room. On 9/4/25 at 12:13 PM, Resident #1 was observed sitting in a chair in the memory care unit dining room with a staff member beside him. On 9/4/25 at 12:51 PM, a phone interview was held with Resident #1's RP. He indicated he had been made aware of the incident that occurred on 9/1/25 and stated that Resident #1 would never have acted sexually inappropriate prior to his dementia diagnosis. Resident #2's RP was his wife and she was interviewed via the phone on 9/4/25 at 12:58 PM. She indicated she had been made aware of the incident that occurred on 9/1/25. She explained that Resident #2 had recently been diagnosed with a UTI and was undergoing antibiotic treatment. She stated prior to his dementia diagnosis he would not have let something like that happen when speaking about the incident from 9/1/25. An interview occurred with the DON on 9/4/25 at 3:09 PM and stated that she was not at the facility when Resident #1 inappropriately touched Resident #2's penis on 9/1/25. She stated the Unit Manager called her to report the incident and she gave her the steps to follow until she arrived at the facility. The DON stated that both residents were immediately separated following the incident and placed on one-to-one monitoring. The providers, RPs and police department were notified. Skin assessments were completed on both residents with no negative findings. The DON added that neither resident had experienced any inappropriate sexual behavior in the past and that they did not have the cognitive capacity to consent. She added that Resident #2 was currently being treated for a UTI as well. The DON stated that she was initially under the impression that Resident #1 had laid his hand on top of a clothed Resident #2's penis. She explained she had not asked the NA specific questions about whether Resident #2's penis was exposed, or if Resident #1 was using any motion with his hand. She added the investigation was ongoing, and she wasn't sure if this would be substantiated as both residents were cognitively impaired. The interim Administrator was interviewed on 9/4/25 at 3:30 PM and stated that he was informed that Resident #2 had been observed grasping Resident #1's penis on the morning of 9/1/25 by the Unit Manager. He presumed that Resident #2 was engaged in a masturbating act in his room and Resident #1 was observed assisting him, as this was what he had been told by the Unit Manager. The interim Administrator stated the DON was currently completing the investigation and added that providers, RPs, police department as well as Department of Social Services were notified on 9/1/25 of the incident. The Administrator was notified of the Immediate Jeopardy on 9/4/25 at 4:00 PM. The facility provided the following credible allegation of Immediate Jeopardy removal: Identify those recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance: On 9/1/25 at approximately 8:50am, NA #1 entered the room for Residents #1 (Brief Interview for Mental Status score of 3 indicating the resident had severe cognitive impairment) and Resident #2 (Brief Interview for Mental Status score of 0 indicating the resident had severe cognitive impairment) due to hearing Resident #2 laughing loudly inside of his room. NA #1 witnessed Resident #2 lying in the A bed (the bed located closest to the door) on his back, both hands by his side while Resident #1 was standing beside Resident #2's bed with his hand on Resident #2's penis making an up and down motion while Resident #2 was lying in bed. Resident #2 was wearing a tee shirt and a brief while lying in bed. NA #1 stated that resident #2's brief was fastened; however, his penis was outside of the brief on the left side. NA #1 yelled stop when she observed the incident and Resident #1 returned to his bed. Nurse #1 heard NA #1 yell stop and went to assist her in the resident's room and immediately separated both Residents #1 and #2 to ensure safety. Both residents were immediately placed on 1:1 supervision by facility staff. Staff that witnessed the event were interviewed by the Nurse Supervisor on 9/1/25 and statements were obtained related to the incident. On 9/1/25, the Nurse Supervisor interviewed both Residents #1 and #2 in regard to the occurrence. Neither resident was able to recall the incident. A room change was immediately conducted with Resident #2 by facility staff on 9/1/25 and Resident #2 remained on 1:1 supervision. On 9/1/25, the Responsible Parties for Resident's #1 and #2 were notified by the licensed nurse. The Medical Director and Nurse Practitioner were notified of the occurrence by the licensed nurse, and the local Police Department was notified by the Nurse Supervisor. On 9/1/25 the Licensed Nurse conducted skin assessments on Resident #1 and Resident #2. No new findings identified on either resident based on the skin assessments conducted. An initial report was sent to the North Carolina Department of Health and Human Services by the Nurse Unit Manager on 9/1/25 at 10:31am for the allegation of resident abuse. Adult Protective Services was notified of the allegation of resident abuse on 9/1/25 by the Nurse Unit Manager on 9/1/25 at 11:04am. Psychiatric services was notified by the Assistant Director of Nursing on 9/2/25 at 8:30am for Resident #1 due to the allegation. A telehealth visit was conducted on 9/2/25 and a follow up in person visit was conducted on 9/3/25. Follow up notes from the psychiatric visit on 9/2/25 recommended continued 1:1 supervision for Resident #1 as well as medication changes were recommended for the following: Increased Depakote (a mood stabilizer) 250 milligrams (mg) by mouth, three times a day (TID) and Hydroxyzine (an antihistamine that can be utilized to treat anxiety) 25mg by mouth, two times a day (BID), as needed for 14 days. On 9/2/25, the Nurse Practitioner for the Program of All Inclusive Care for the elderly (PACE, a program that provides comprehensive medical and social services) conducted an onsite assessment for Resident #2. Resident #2's Zoloft (antidepressant) was increased from 50MG to 75MG to decrease resident libido (sexual desires). On 8/27/25, a urine sample was collected on Resident #2 due to a burning sensation while urinating. Culture result dated 9/2/25, antibiotics started. On 9/1/25, a chart review was completed of Resident #1 and Resident #2 by the Director of Nursing. Neither resident has a history of sexual behaviors. The chart review included reviewing the care plan with no indication of sexual behavior. There was no behavior or indication prior to the event that would have indicated this occurrence. On 9/1/25 skin assessments were completed on all non-alert/oriented residents by licensed nursing staff. There were no negative findings as a result of the skin assessments. From 9/2/25 to 9/3/25, the Social Worker Director and the Assistant Social Worker interviewed all alert and oriented residents in regard to resident abuse. There were no negative findings as a result of this audit. From 9/1/25 to 9/4/25, residents with roommates were interviewed by the Assistant Director of Nursing, Licensed Nurses and Admissions Director to ensure roommate compatibility. There were no concerns at this time as a result of the resident interviews. On 9/4/25, the Director of Nursing and the Regional Nurse Consultant completed a medical record audit of all residents by reviewing the most current comprehensive resident assessment to identify residents with behaviors. For residents identified as having behaviors, the previous 30 days of the behavior monitoring tool and care plan were reviewed to ensure behaviors were not related to any type of sexual behaviors displayed towards other residents. No issues were identified. The Director of Nursing and Nurse Managers review residents identified as having behaviors in the clinical morning meeting Monday through Friday and the weekend supervisor reviews on Saturday and Sunday to ensure appropriate interventions are in place for the safety of other residents. Interventions included but are not limited to: medication regimen review, one to one supervision, Psychiatric consultation/ visit, Physician notification and assessment, roommate compatibility, etc. Specify the action the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or recurring, and when the action will be complete: From 9/1/25 to 9/4/25 education was provided to all facility staff, to include agency staff, by the Director of Nursing and Nurse Practice Educator on the abuse policy with an emphasis on sexual behaviors: management of symptoms, and ensuring resident safety by reporting, identifying, preventing and managing behavioral symptoms. Any staff identified as not receiving abuse education by 9/4/25 will not be allowed to work before receiving education on the facility's abuse policy. All newly hired staff, to include new agency staff, will be educated on the facility's abuse prohibition policy in the new hire orientation program. The Director of Nursing and Nurse Practice Educator are tracking the abuse education to ensure no staff works after 9/4/25 prior to receiving education. Alleged date of Immediate Jeopardy removal: 9/5/25 The credible allegation was verified on 9/8/25 as evidenced by interviews completed with staff from different departments and who worked different shifts and verified, they had received education about the types of abuse (physical, sexual, emotional, neglect and financial), how to report abuse, who to report to, and the prevention of abuse. Interviews with staff verified the training was provided following the incident on 9/1/25 prior to staff being allowed to work with residents. A review was completed of educational information provided to staff during the in-service and a review of in-service staff sign-in logs. The in-service logs were reviewed; staff names were randomly selected and verified to have received training. Interviews were completed with alert and oriented residents and verified they knew they had the right to be free from abuse and to report incidents to staff immediately. Review of residents' skin checks was completed and showed no negative findings. Documentation showed the DON and Regional Nurse Consultant reviewed the comprehensive resident assessment, care plans, and any behavior logs for the previous 30 days to identify any type of sexual behavior directed towards other residents. No issues were identified. The facility's alleged immediate jeopardy removal date of 9/5/25 was validated.
Nov 2024 6 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and resident and staff interviews the facility failed to maintain the resident's dignity b...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and resident and staff interviews the facility failed to maintain the resident's dignity by not emptying urinals prior to lunch and as needed. This was evident for 1 of 4 residents (Resident #41) reviewed for dignity. Findings include: Resident #41 was admitted on [DATE]. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #41's cognition was moderately impaired. He required moderate assistance with toileting and dressing and minimal assistance with transfers. He was occasionally incontinent of bowel and bladder. Resident #41 had range of motion impairment to both sides of his upper extremities. An observation and interview were conducted with Resident #41 in his room on 11/04/24 at 10:39 AM. Resident #41 was observed laying on his bed watching TV. Two urinals were noted on the nightstand with urine in them. One with approximately 400 milliliters (ml) of yellow urine and one with approximately 250 ml of yellow urine. He stated the staff emptied them when they got a chance but sometimes the urinals sat there with urine in them for a while. An observation and interview were conducted on 11/04/24 at 11:34 AM revealed the urinals with the same amount of urine were still on the nightstand. Resident #41 stated the urinals had not yet been emptied. An observation and interview were conducted on 11/04/24 at 1:05 PM. An observation was made of Nursing Assistant #1 bringing Resident #41's lunch tray into his room and then exiting the room. She did not empty the urinals on the nightstand which still had urine in two of them. Nursing Assistant #1 indicated she did not see the urinals therefore she did not empty them. An interview was conducted on 11/04/24 at 1:06 PM with Resident #41. He stated he would like for the urinals to be emptied more often. At least before he eats his meals because he felt it was unsanitary. An interview was conducted with Nursing Assistant #2 on 11/04/24 at 1:15 PM. She verified she was the direct care Nursing Assistant for Resident #41. She stated she emptied Resident #41's urinals an hour ago. When Nursing Assistant #2 was asked to observe the urinals on the nightstand which were in the same place and had the same amount of urine in them as they did in the earlier observations, Nursing Assistant #2 walked away and refused to respond to the surveyor. An observation on 11/06/24 at 10:25 AM in Resident #41's room revealed a urinal sitting on the nightstand that had approximately 300ml of yellow urine in it. An observation and interview were conducted on 11/06/24 at 12:45 PM. Resident #41 was observed sitting in his wheelchair eating lunch in his room. There was a urinal sitting on the nightstand with approximately 300ml or yellow urine in it. An observation and interview were conducted on 11/06/24 at 12:51 PM with Resident #41 in his room. He stated his urinal had not been emptied since that morning. He also stated it's nasty for the urinals to be sitting there so long and that they should at least be emptied before meals so it's not sitting there when he ate his meals. He further commented, it won't do any good to say anything because as soon as you and I turn our backs it'll happen again. An interview was conducted with Nursing Assistant #3 on 11/06/24 at 12:59 PM. She verified she was the direct care Nursing Assistant for Resident #41. When asked about when the last time she emptied the urinals she quickly turned away and entered Resident #41's room. She did not respond to the question. Nurse #2 was present at that time. An interview was conducted with Nurse #2 on 11/06/24 at 1:02 PM. He stated earlier in the shift he instructed Nursing Assistant #3 to make sure she kept Resident #41's urinals empty throughout her shift. He explained that Resident #41 requested the urinals to be emptied more often especially prior to his meals because he did not want to smell the urine while he ate. He indicated he had not looked at the urinals when he was in the room. An interview was conducted with the Director of Nursing (DON) on 11/06/24 at 1:12 PM. She stated she had reminded staff to make sure rounds were done to make sure Resident's urinals were empty. She explained she expected staff to empty urinals prior to meals being served and as needed. She indicated residents should not have to look at or smell urine in their rooms.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews with resident and staff, the facility failed to assess and obtain a physici...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews with resident and staff, the facility failed to assess and obtain a physician's order for the self-administration of medications found at bedside for 1 of 1 resident (Resident #58). The findings included: Resident #58 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD), diabetes type 2, and hypertension. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #58 was cognitively intact and displayed no behaviors or rejection of care. A review of Resident #58's medical record did not reveal an order to self-administer medications. On 11/4/24 at 10:30 AM, an observation was made of medications in a medication cup sitting on Resident #58's over the bed table. Resident #58 stated that the medication had been sitting there since his breakfast was delivered and that staff did not normally leave his medication sitting on the over the bed table. Resident #58's breakfast plate sitting on the over the bed table and Resident #58 stated he had completed his breakfast meal. He did not indicate he was going to take the medications. An interview was conducted with Nurse #3 on 11/4/24 at 10:40 AM. She verified she was the nurse that left Resident #58's morning medication on the over the bed table for him to take. She stated, He had them in his hand when I was in there. She returned to the room, Resident #58 stated he didn't want to take them at that time, Nurse #3 retrieved the medications and marked them as refused by Resident #58 on the Medication Administration Record (MAR). Nurse #3 further stated the medications should be secured and Resident #58 did not have an order to self-administer medications. The medications left in the medication cup on the over the bed table included the following: Amlodipine 10 milligrams (mg) 1 tablet, Cefdinir 300mg 1 tablet, Coreg 25mg 1 tablet, Divalproex 500mg 2 tablets, Entresto 49-51mg 1 tablet, Finasteride 5mg 1 tablet, Furosemide 20mg 1 tablet, Gabapentin 300mg 2 capsules, Levothyroxine 50 micrograms (mcg) 1 tablet, Metformin 500mg 1 tablet, Multivitamin 1 tablet, Senna Docusate 8.6-50mg 1 tablet and Sertraline 50mg 1 tablet. The Director of Nursing was interviewed on 11/4/24 at 12:37 PM and stated that medications should not be left at bedside unsecured unless the resident had an order for self-administration. She added that Resident #58 did not have an order for self-administration.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0576 (Tag F0576)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interviews, the facility failed to deliver resident mail unopened for 3 of 7 residents reviewed for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interviews, the facility failed to deliver resident mail unopened for 3 of 7 residents reviewed for mail delivery (Resident #29, Resident #91, and Resident #100). The findings included: a. Resident #29 was admitted to the facility on [DATE]. Resident #29's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #29 was cognitively intact. An interview on 11/05/24 at 10:24 AM with Resident #29 revealed that he had received opened mail that was addressed to him. He stated that it had happened on more than one occasion but was unable to give specific dates. Resident #29 stated the mail that was opened was related to his financial status. b. Resident #91 was admitted to the facility on [DATE]. Resident #91's annual MDS assessment dated [DATE] revealed Resident #91 was cognitively intact. An interview on 11/05/24 at 10:26 AM with Resident #91 revealed that she had received opened mail that was addressed to her. She stated that it had happened on more than one occasion but was unable to give specific dates. Resident #91 stated the mail that was opened was related to her financial status. c. Resident #100 was admitted to the facility on [DATE]. Resident #100's quarterly MDS assessment dated [DATE] revealed Resident #100 was cognitively intact. An interview on 11/05/24 at 10:28 AM with Resident #100 revealed that she had received opened mail that was addressed to her. She stated that it had happened on more than one occasion but was unable to give specific dates. She also stated for staff to open her mail without her consent was against her rights. Resident #100 stated the mail that was opened was related to her financial status. During an interview on 11/05/24 at 3:02 PM with the Activity Director she revealed she delivered mail to the residents Monday through Friday. She explained that there had been times when she delivered mail that had been taped closed due to previously being opened. During an interview on 11/05/24 at 3:22 PM with the Business Office Manager (BOM), she verified that she handled mail that related to resident's financial aspects. She indicated mail that came to the business office was put in a box that was attached to her office door. She explained that she grabbed the stack of mail and opened all envelopes prior to looking at who the mail was addressed to. She stated if a resident's cognition was impaired, she opened their mail. If they were cognitively intact, she was not supposed to open their mail. When she opened mail in error, she taped it back closed, and had it delivered to the resident. She agreed she should not open any mail without verifying who it was addressed to. During an interview on 11/06/24 at 1:15 PM with the Administrator he stated he was unaware the mail addressed to cognitively intact residents had been opened prior to them receiving it and the mail should not be opened. He explained that the only time mail should be opened was if the mail was addressed to the facility or if the resident was cognitively impaired. He then indicated that employees should always follow the mail handling process.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and staff interviews, the facility failed to administer water flushes via a feeding tube at...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and staff interviews, the facility failed to administer water flushes via a feeding tube at the physician ordered flow rate for 1 of 2 residents reviewed with tube feedings (Resident #22). The findings included: Resident #22 was originally admitted to the facility on [DATE] with diagnoses that included dysphagia (difficulty swallowing) and presence of a feeding tube. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #22 rarely made herself understood and had severely impaired decision-making skills. She was coded as receiving 51% or more of her total calories through a tube feeding and an average fluid intake of 501 cubic centimeters (cc) per day or more by tube feeding. A review of Resident #22's active physician orders included an order dated 10/17/24 to flush the feeding tube with 110 milliliters (ml) of water every 3 hours during continuous feedings. Resident #22's active care plan, last reviewed 10/25/24, revealed a focus area for an enteral feeding tube to meet nutritional needs. The interventions included to provide water as ordered. An observation of Resident #22 on 11/5/24 at 8:35 AM, revealed her feeding tube was connected to a continuous bottle of formula with a standby bag of water. The water flush was observed to be running at 110 cc and the setting on the pump for frequency of the water flush was set at every 4 hours. Resident #22's lips were not dry or cracked in appearance. An observation was made with Nurse #1 on 11/5/24 at 2:05 PM, of Resident #22's water flush setting on the tube feed pump. He acknowledged the settings for the water flush were set at a rate was at 110 ml and the frequency of the water flush was set at every 4 hours. After reviewing the physician orders, he verified the water flush order was for 110 ml every 3 hours. He was unable to state why the rate was different than the physician's order but would correct it on the feeding tube pump. The Director of Nursing was interviewed on 11/5/24 at 3:10 PM and stated she expected water flushes to be at the prescribed rate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and Medical Director and staff interviews, the facility failed to hold blood pressure medication as orde...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and Medical Director and staff interviews, the facility failed to hold blood pressure medication as ordered by the physician for 1 of 6 residents reviewed for unnecessary medications (Resident #95). The findings included: Resident #95 was admitted to the facility on [DATE] with diagnoses that included low blood pressure (hypotension). A review of Resident #95's active physician orders included an order dated 10/7/24 for Midodrine (a blood pressure medication) 10 milligrams (mg) one tablet by mouth three times a day for low blood pressure- take if systolic blood pressure is less than 120. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #95 was cognitively intact. The October 2024 and November 2024 Medication Administration Records (MARs) were reviewed and revealed Resident #95 had received Midodrine despite the systolic blood pressure (SBP) being greater than 120. - 10/9/24 at 1:00 PM the SBP was 122 and at 5:00 PM the SBP was 124. - 10/21/24 at 9:00 AM the SBP was 122, at 1:00 PM the SBP was 122 and at 5:00 PM the SBP was 122. - 10/24/24 at 9:00 AM the SBP was 122. - 11/1/24 at 9:00 AM the SBP was 121, at 1:00 PM the SBP was 121 and at 5:00 PM the SBP was 121. - 1/2/24 at 9:00 AM the SBP was 122 and the 5:00 PM SBP was 122. - 11/3/24 at 9:00 AM the SBP was 122, the 1:00 PM SBP was 122 and the 5:00 PM SBP was 122. - 11/5/24 at 9:00 AM the SBP was 134, the 1:00 PM SBP was 134 and the 5:00 PM SBP was 130. An interview was conducted with Nurse #5 on 11/6/24 at 12:56 PM. She was the nurse assigned to Resident #95 on 10/24/24, 11/1/24 and 11/3/24. The October 2024 and November 2024 MARs were reviewed with Nurse #5 who stated the medication should have been held per the parameter and felt it was an oversight. A phone interview was held with Nurse #3 on 11/6/24 at 3:30 PM, who was assigned to Resident #95 on 10/21/24. The October 2024 MAR was reviewed with Nurse #3 who stated the medication should have been held per the order and felt it was an oversight. Attempts to contact Nurse #1 were made without success. He was assigned to Resident #95 on 11/5/24. Attempts to contact Nurse #4 were made without success. She was assigned to Resident #95 on 10/9/24 and 11/2/24. The Director of Nursing was interviewed on 11/7/24 at 8:52 AM who reviewed the October 2024 and November 2024 MARs. She stated she would expect the medication to be given as ordered. A phone interview occurred with the Medical Director on 11/7/24 at 10:03 AM and stated if Resident #95 had received a few dosages of Midodrine outside the parameter it would not have caused any serious harm. The Medical Director added he would expect the nurses to follow the orders for the Midodrine as written.
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #132 was admitted to the facility on [DATE]. Resident #132's medical record revealed he was transferred to the hospi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #132 was admitted to the facility on [DATE]. Resident #132's medical record revealed he was transferred to the hospital on [DATE]. There was no documentation that written notices of transfers were provided to the RP for the reasons for the transfers. An admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #132's Resident #132 was cognitively intact. An interview was conducted with Nurse #6 on 11/07/24 at 4:23 PM. She indicated Resident #132 called 911 himself for transport to the hospital due to him not feeling well. He did not notify staff he was calling 911. She stated emergency medical services (EMS) arrived, took face sheet, list of medications, and DNR form and transported Resident #132 to the hospital per his request. She notified his power of attorney (POA), Hospice, and the Director of Nursing (DON) of the transfer. On 11/5/24 at 3:10 PM, the Director of Nursing (DON) was interviewed and stated a copy of the face sheet, any Do Not Resuscitate (DNR) information, physician's orders, medication list and the Bed Hold policy were sent when a resident was transferred to the hospital. The responsible party (RP) would be notified by phone regarding the change and reason for the transfer. The DON stated a written notification of transfer was not sent to Resident #132's RP. The Administrator was interviewed on 11/6/24 at 1:09 PM and stated he was unaware a written notification of transfer was not being sent to the RP and would expect the regulation to be followed. Based on record review and staff interviews, the facility failed to provide the resident or Responsible Party (RP) written notification of the reason for a hospital transfer for 4 of 4 residents reviewed for hospitalization (Residents #22, #58, #111 and #132). The findings included: 1. Resident #22 was admitted to the facility on [DATE]. Resident #22's medical record revealed she was transferred to the hospital on 4/15/24 and readmitted to the facility on [DATE] and transferred again to the hospital on 5/18/24 and readmitted to the facility on [DATE]. There was no documentation that written notices of transfers were provided to the RP for the reasons for the transfers. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #22 had severely impaired cognition. An interview occurred with Nurse #2 on 11/6/24 at 1:00 PM and explained when a resident was transferred to the hospital a copy of the face sheet, physician orders, medication list, DNR information and bed hold policy were sent with them. He was unaware of a written notice of transfer that was provided to the resident or RP. On 11/5/24 at 3:10 PM, the Director of Nursing (DON) was interviewed and stated a copy of the face sheet, any Do Not Resuscitate (DNR) information, physician's orders, medication list and the Bed Hold policy were sent when a resident was transferred to the hospital. The RP would be notified by phone regarding the change and reason for the transfer. The DON stated a written notification of transfer was not sent to Resident #22's RP. The Administrator was interviewed on 11/6/24 at 1:09 PM and stated he was unaware a written notification of transfer was not being sent to the RP and would expect the regulation to be followed. 2. Resident #58 was admitted to the facility on [DATE]. Resident #58's medical record revealed he was transferred to the hospital on [DATE] and readmitted to the facility on [DATE] and transferred again to the hospital on 3/24/24 and readmitted to the facility on [DATE]. There was no documentation that written notices of transfers were provided to the resident or RP for the reasons of the transfers. A quarterly MDS assessment dated [DATE] indicated Resident #58 was cognitively intact. An interview occurred with Nurse #2 on 11/6/24 at 1:00 PM and explained when a resident was transferred to the hospital a copy of the face sheet, physician orders, medication list, DNR information and bed hold policy were sent with them. He was unaware of a written notice of transfer that was provided to the resident or RP. On 11/5/24 at 3:10 PM, the DON was interviewed and stated a copy of the face sheet, any DNR information, physician's orders, medication list and the Bed Hold policy were sent when a resident was transferred to the hospital. The RP would be notified by phone regarding the change and reason for the transfer. The DON stated a written notification of transfer was not sent to Resident #58's RP. The Administrator was interviewed on 11/6/24 at 1:09 PM and stated he was unaware a written notification of transfer was not being sent to the RP and would expect the regulation to be followed. 3. Resident #111 was admitted to the facility on [DATE]. Resident #111's medical record revealed he was transferred to the hospital on [DATE] and readmitted to the facility on [DATE], transferred to the hospital on 2/22/24 and readmitted to the facility on [DATE], and transferred again to the hospital on 5/7/24 and readmitted to the facility on [DATE]. There was no documentation that written notices of transfers were provided to the resident or RP for the reasons of the transfers. A quarterly MDS assessment dated [DATE] indicated Resident #111 had moderately impaired cognition. An interview occurred with Nurse #2 on 11/6/24 at 1:00 PM and explained when a resident was transferred to the hospital a copy of the face sheet, physician orders, medication list, DNR information and bed hold policy were sent with them. He was unaware of a written notice of transfer that was provided to the resident or RP. On 11/5/24 at 3:10 PM, the DON was interviewed and stated a copy of the face sheet, any DNR information, physician's orders, medication list and the Bed Hold policy were sent when a resident was transferred to the hospital. The RP would be notified by phone regarding the change and reason for the transfer. The DON stated a written notification of transfer was not sent to Resident #111's RP. The Administrator was interviewed on 11/6/24 at 1:09 PM and stated he was unaware a written notification of transfer was not being sent to the RP and would expect the regulation to be followed.
Aug 2023 9 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, police reports, resident, staff, and psychotherapist interviews, the facility failed to protect moderate...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, police reports, resident, staff, and psychotherapist interviews, the facility failed to protect moderately cognitively impaired residents (Resident #135 and Resident #49) right to be free from sexual abuse from a cognitively intact resident (Resident #122). During the shift from 7/11/23 at 11:00 P.M. to 7/12/23 at 7:00 A.M., Resident #122 entered Resident #135's room, while he was sleeping, lifted Resident #135's blanket and reached his hand into Resident #135's brief, and then stimulated Resident #135's penis. Resident #135 reported the sexual abuse to Nurse Aide (NA) #1 on 7/12/23 at approximately 4:00 A.M. Resident #135 explained Resident #122 had not been invited into his room and the physical touch was not consensual. Resident #135 reported the incident hurt me mentally and he made me sick. On the evening of 7/11/23 at approximately 11:00 P.M, Resident #49 was lying in bed watching television when Resident #122 entered Resident #49's room and manipulated Resident #49's penis through a blanket. Resident #49 reported this encounter was not consensual. This was for 2 of 3 residents reviewed for abuse. Immediate Jeopardy began on 7/12/23 when Resident #122 entered Resident #135's room and inappropriately touched Resident #135's genitals without consent. Immediate Jeopardy was removed on 7/20/23 when the facility implemented a credible allegation of Immediate Jeopardy removal. The facility will remain out of compliance at a lower scope and severity of D (no actual harm with a potential of minimal harm that is not Immediate Jeopardy) to ensure monitoring systems put into place are effective. Example #2, for Resident #49, was cited at a lower scope and severity of a level D. The findings included: Resident #135 was admitted to the facility on [DATE] with diagnoses that included hemiparesis (mild or partial weakness or loss of strength) following a stroke and generalized muscle weakness. The quarterly Minimum Data Set (MDS) assessment dated [DATE], showed Resident #135 was moderately cognitively impaired. Resident #135 had physical impairment on one side of his upper body and one side of his lower body. Resident #122 was admitted to the facility on [DATE] with diagnoses that included Parkinsons' disease, cognitive communication deficit, and spinal stenosis lumbar region with neurogenic claudication (narrowing of the space around your lower spine, which can compress the blood vessels). The admission MDS assessment dated [DATE], showed Resident #122 was cognitively intact. No wandering or physical/verbal behaviors were noted. Review of the facility's initial report dated 7/12/23 read on 7/12/123 at 4:00 A.M. Resident #135 reported another male resident (Resident #122) went into his room and touched him inappropriately. There were no injuries noted. A skin assessment for Resident #135, completed by Nurse #1, on 7/12/23 showed Resident #135 was assessed and showed no signs or symptoms of an injury. Resident #135's skin was intact. There was no redness or bruised areas observed. Review of facility records showed a form titled Continuous 1:1 Supervision with Resident #122's name handwritten at the top of the form. The form showed Resident #122 had 1:1 supervision with a start date/ time of 7/12/23 at 4:30 A.M. and an end date/time of 7/14/23 at 3:00 P.M., when Resident #122 was discharged to the community. Review of a police report completed by Police Officer #1, dated 7/12/23 at 5:15 A.M. showed a narrative section that read Resident #135 stated he woke up during the night to readjust his blanket and noticed that (Resident #122) was at the foot of the bed. He noticed that (Resident #122) had his hand under the blanket and in his briefs touching his penis in a rubbing up and down motion. (Resident #122) asked (Resident #135) if he liked it and he stated, 'S ., no.' He stated (Resident #122) left the room because the nurses would be checking rooms soon. (Resident #135) had encountered (Resident #122) the day before yesterday, 7/10/23. They were in (Resident #135's) room watching TV together and (Resident #122) began to rub on (Resident #135's) leg. He told (Resident #122) to stop. We spoke with (Resident #122) again and he said that he did not inappropriately touch (Resident #135). He did admit to going to his room in the night to watch TV and he readjusted (Resident #135's) blanket. The police report showed Resident #135 did not press charges, but Resident #135 wanted Resident #122 to stay out of his room. Review of Resident #135's medical record showed a psychotherapist progress note dated 7/13/23 that read in part Patient reports depression and being a 'victim' of inappropriate sexual behavior from another male resident. Patient processes event stating it 'hurt me mentally. he made me sick'. Review of the facility's 5-day working report dated 7/18/23 showed Resident #135 was awakened by Resident #122 rubbing his private area. Resident #135 reported he knew Resident #122 from therapy sessions. The report read Resident #135 told Resident #122 to leave his room before the nurses came to check on him. Resident #122 left Resident #135's room. During the investigation for the incident dated 7/12/23, Resident #135 reported to staff, prior to this incident over the weekend, Resident #122 had entered Resident #135's room to watch television with him. While Resident #122 was in his room, Resident #135 observed Resident #122 with his hands inside of his own pants. Resident #135 did not say anything to Resident #122 or report this incident to staff prior to 7/12/23. Review of Resident #135's medical record showed a psychotherapist progress note dated 7/20/23 that read in part Patient reports 'a little' depression this past week. Patient continues to process inappropriate sexual behavior towards him and states 'I didn't do anything to provoke that'. An interview was conducted on 7/31/23 at 2:38 P.M. with Resident #135. During the shift from 7/11/23 11:00 P.M. to 7/12/23 7:00 A.M., Resident #135 stated he was awakened from sleep by someone moving his brief and his first thought was the nurse aide was checking to see if he had soiled his brief. Resident #135 explained as he became more alert, he realized someone's hand was moving in an up and down motion on his penis. Resident #135 stated it was at this time he realized it was not the nurse aide because the nurse aid had never touched him in that manner. Resident #135 stated Resident #122 had parked his wheelchair against the wall at the foot of his bed, with the wheelchair facing the bed. Resident #135 was standing with his feet on the floor, leaning over the footrest of bed, and had his upper body under Resident #135's blanket. Resident #122 had Resident #135's penis in his hand and was moving it up and down. Resident #135 stated I felt wet around the places I'm not normally wet and I thought maybe he had blown me off. I didn't want to think about it. He stated Resident #122 asked him if it felt good and he replied No. During the interview, Resident #135 indicated he told Resident #122 he had to leave his room because the nursing staff would be coming into his room any minute to check on him. When he told Resident #122 this, Resident #122 left his room. Resident #135 was unsure how much time passed from when Resident #122 left his room and the nurse aide entered during a one of her routine rounds. Resident #135 stated when the nurse aide entered his room, he told her Resident #122 had touched him inappropriately. Resident #135 indicated NA #1, Nurse #2, and Nurse #1 all entered his room and asked him questions about the incident. During the interview, Resident #135 explained the staff told him the police had been notified. Resident #135 stated he told the police he did not want to press charges because I didn't want to tarnish my name with this incident. Resident #135 stated staff asked him had Resident #122 previously entered his room uninvited and Resident #135 stated yes. The night before Resident #122 entered his room to watch television and rubbed him on his leg. Resident #135 indicated he did not think much about it until Resident #135 moved his blanket down from his bare chest to scratch a bump and Resident #122 commented he had some pretty hair on my chest and he asked if he could touch it. Resident #135 responded no, and Resident #122 immediately left Resident #135's room. During the interview, Resident #135 indicated he felt safe in the facility after the incident when he told staff he did not want Resident #122 in his room again. Resident #122 had staff constantly watching him and he never returned to Resident #135's room. At the time of the investigation, Resident #122 no longer resided in the facility and was unable to be interviewed. A telephone interview was conducted on 7/31/23 at 2:06 P.M. with Nurse Aide (NA) #1 who was the nurse aide for both Resident #135 and Resident #122 on the shift from 7/11/23 at 11:00 P.M. to 7/12/23 at 7:00 A.M. On the morning of 7/12/23, she checked on Resident #135 at approximately 4:20 A.M. NA #1 indicated she woke Resident #135 up and asked if he needed his brief changed, to which Resident #135 replied yes. NA#1 indicated while she completed incontinence care for Resident #135, he told her Resident #122 had entered his room last night and touched him inappropriately on his penis. During the interview, NA #1 reported Resident #135 told her Oh God, this is embarrassing, this is a shame, I don't want to tell anyone. When she asked Resident #135 why he had not pushed his call light during the incident to alert staff of his need for assistance, Resident #135 stated he was ashamed it was happening. NA #1 immediately left Resident #135's room to report the incident between Resident #135 and Resident #122 to Nurse #2. NA #1 indicated she had not observed Resident #122 in Resident #135's room during her shift on 7/11/23 to 7/12/23. During the interview, NA #1 indicated she had not witnessed any inappropriate sexual behavior from Resident #122 directed at staff or other residents and she had not received reports of Resident #122 going into other resident rooms without being invited. A telephone interview was conducted on 7/31/23 at 10:36 P.M. with Nurse #2 who was the nurse for both Resident #122 and Resident #135 on the shift 7/11/23 at 11:00 P.M. to 7/12/23 at 7:00 A.M. Nurse #2 indicated NA #1 started her last rounding on residents about 4:00 A.M and after the start of her last rounds, NA #1 reported to her Resident #122 had entered Resident #135's room while he slept and touched him inappropriately. Nurse #2 stated herself and NA#1, went and told the night shift supervisor, Nurse #1, and they went to Resident #135's room to interview Resident #135. Nurse #2 stated Resident #122 was in his bed when the staff went down the hallway to interview Resident #135 and Resident #122 was in bed when she had last made her rounds in the hallway at approximately 3:00 A.M. During the interview with staff, Nurse # 2 stated Resident #135 told her he woke up and the bottom half of his sheet was lifted. Nurse #2 indicated Resident #135 told her Resident #122 was at the foot of his bed with his upper body leaned over Resident #135's legs, stimulating Resident #135's penis by moving his hand up and down the penis shaft. Nurse #2 indicated Resident #135 said his bedroom door was closed. Nurse #2 stated Resident #135 told Resident #122 to leave his room, or he was going to push his call light and at that time Resident #122 left Resident #135's room. Nurse #2 indicated during the interview, Resident #135 stated on a previous day (Nurse #2 indicated the date was 7/9/23 as determined by a staff party), Resident #122 had rolled into Resident #135's room with his wheelchair. Resident #135 reported he thought Resident #122 wanted to watch television with him until he noticed Resident #122 was sitting with his own hand down his pants, beside the television masturbating. During the interview, Nurse #2 indicated Resident #135 wasn't his usual self for the rest of the shift, you could tell something had happened, you could tell he felt embarrassed telling the story and letting us know what happened. Nurse #2 was unable to explain how Resident #135 was different. During the interview, Nurse #2 indicated she completed a skin assessment on Resident #135 and did not observe any injuries. She reported that she had never witnessed Resident #122 to have inappropriate sexual behaviors towards staff or other residents. Nurse #2 stated Resident #122 was generally in his room, and she had never observed him in another resident's room. An interview was conducted on 8/1/23 at 2:24 P.M. with Nurse #1. Nurse #1 worked on the shift from 7/11/23 7:00 P.M. to 7/12/23 7:00P.M. as the supervisor. During the interview, Nurse #1 indicated he was unfamiliar with Resident #122 and Resident #135. Nurse #1 indicated in the early morning hours of 7/12/23, Nurse #2 and NA #1 informed him a nonconsensual sexual encounter had occurred between Resident #122 and Resident #135. Nurse #1 stated it was reported to him NA #1 had gone to Resident #135's room to provide incontinence care and observed Resident's 135's penis out the top of his brief, which Nurse #1 indicated unusual for this resident. Nurse #1 then went down the hallway to speak with Resident #135 who told him he was embarrassed about the whole situation. During the interview, Nurse #1 explained he examined Resident #135 and did not observe any injuries. He then went to Resident #122's bedroom, assisted Resident #122 into a wheelchair, relocated Resident #122 to an empty room, and assigned a nurse aide to stay with Resident #122 under 1:1 observation. Nurse #1 indicated he interviewed Resident #122 about the incident with Resident #135 and he asked Resident #122 what he had been doing that night. Nurse #1 stated Resident #122 was beating around the bush and denied he was in Resident #135's room that night. Nurse #1 stated he left Resident #122's room and contacted both the Director of Nursing and the police department. During the interview, Nurse #1 explained Resident #135 genuinely looked embarrassed. An interview was attempted on 8/1/23 at 9:05 A.M. with Police Officer #1 and was unsuccessful. An interview was conducted on 8/1/23 at 8:43 A.M. with Occupational Therapist #1. Occupational Therapist #1 indicated he was familiar with both Resident #135 and Resident #122 because they both received therapy each morning in the therapy room. He explained Resident #122 was able to self-propel in his manual wheelchair and was able to stand, although it was very unsafe for Resident #122 to stand unassisted. The Occupational Therapist indicated he had never heard Resident #122 verbalize or behave in an inappropriate sexual manner toward the residents when he was in the therapy room. During the interview, Occupational Therapist #1 stated he recalled one morning, he was unsure of the date, Resident #135 arrived for therapy upset. Occupational Therapist #1 explained Resident #135 asked him if he had heard what had happened to him. The Occupational Therapist stated he told Resident #135 he had not heard anything, and Resident #135 described being awakened by another gentleman next to him, trying to play with his genitals. Occupational Therapist #1 indicated each morning Resident #135 showed up in the therapy room between 9:30 A.M. and 9:45 A.M. and began his therapy. Therapy was stopped at 10:00 A.M., when Resident #135 was taken to the activity's room for coffee hour before returning to the therapy room to complete his therapy. Occupational Therapist #1 indicated, the morning Resident #135 arrived to therapy upset, Resident #135 declined to go to coffee hour at the activity room. The Occupational Therapist indicated this was the only time he was aware Resident #135 had not gone to coffee hour since his admission to the facility. The Occupational Therapist was unable to explain how Resident #135 seemed upset and stated Resident #135 had not voiced concerns to him about concerns Resident #122 would bother him again. A telephone interview was conducted with the Psychotherapist on 8/1/23 at 11:19 A.M. During the interview, the Psychotherapist indicated she was asked by the Social Worker to follow up with Resident #135 after an unwanted sexual encounter with another resident on 7/12/23. The Psychotherapist stated Resident #135 reported being humiliated and he was in the process of working through the event. An interview was conducted on 7/31/23 at 1:39 P.M. with the Director of Nursing (DON). The DON indicated on the morning of 7/12/23, Nurse #1 called her and told her Resident #122 had entered Resident #135's room without being invited and touched Resident #135 inappropriately on his genitals. The DON stated Nurse #2 told her the incident was reported to staff on 7/12/23 shortly after 4:00 A.M., but she was unaware of the time the incident between Resident #122 and Resident #135 occurred. During the interview, the DON indicated she had never observed or received any reports of Resident #122 being sexually inappropriate The DON further stated she had not received any reports of Resident #122 going into resident rooms without being invited and she had rarely observed Resident #122 out of his assigned room. The DON explained Resident #122 was able to transfer himself into his wheelchair and he used his upper body to propel the wheelchair through the facility. An interview was conducted on 8/1/23 at 1:49 P.M. with the Administrator. During the interview, the Administrator indicated the DON called him on 7/12/23 at 6:00 A.M. and made him aware of inappropriate sexual contact between Resident #135 and Resident #122. The Administrator indicated he verified Resident #122 was placed on 1:1 supervision to protect the other residents until the investigation was completed. The Administrator indicated he checked the sex offender registry and Resident #122 was not listed as an offender. The Administrator stated the facility kept Resident #122 on 1:1 supervision until he was discharged on 7/14/23 and psychological services were offered to the residents. The Administrator further indicated the Quality Assurance Performance Improvement (QAPI) team had met and discussed Resident #122. During the QAPI meeting, the Administrator indicated the group was unable to identify any warning signs Resident #122 would sexually abuse other residents in the facility. The Administrator was notified of the Immediate Jeopardy on 8/1/23 at 3:07 P.M. The facility provided the following credible allegation of Immediate Jeopardy removal. Identify those recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance. It was reported to the Director of Nursing that there was sexual inappropriate touching between two male residents. The Director of Nursing directed the center to move the accused resident (Resident # 122) to a single room and placed him on 1:1 supervision immediately upon notification of the event. Police were notified by the nursing supervisor at the time of the event and the police responded with a documented time of 515am on 7/12/23 to include a report made but no charges filed. Skin assessment and incontinence care was completed by the licensed nurse on duty with no findings. The resident victim (resident # 135) was monitored throughout the duration of the shift for any changes with no changes noted. The Administrator and Medical Director were notified of the incident by the Director of Nursing upon identification of the incident. The Social Services Director interviewed resident # 135 the morning of 7/12/23 to ensure his feeling of safety and the resident reported that he felt safe. The Director of Nursing notified the center psych services professionals for additional psycho-social follow up with no additional concerns noted. APS (Adult Protective Services) return call conducted on 7/19/23 by Senior Administrator. All alert and oriented residents with BIMs score > 11, to include male and female residents were interviewed by Social Services to determine if any other residents had been involved in a resident to resident event with inappropriate touching on 7/12/23. One other resident was identified, and Social Services followed up with Resident # 49 to ensure his feeling of safety, referred him to psych services with no negative findings and the resident reports that he feels safe in the center with only an attempted interaction noted. Social Services educated residents on Resident Rights to be Free from Abuse during their interviews. All residents received a skin check by licensed nurses/Assistant Director of Nursing on and validated by the Director of Nursing on 7/12/23. Senior Administrator reviewed the center grievance log on 7/13/23 for any abuse or negative resident interaction concerns for the last 30 days with no negative findings. Specify the action the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or recurring, and when the action will be complete. Education provided to staff (Full Time, Part Time and Agency staff in all disciplines Nursing, Therapy, Housekeeping, Dietary, Laundry, Activities and Administrative Staff) on Abuse Policy and Resident to Resident events on 7/12/23 with no staff working prior to education provided by the Director of Nursing/designee. This education included the types of abuse (Physical, Sexual, Emotional, Neglect and Financial) Education detailed how to report, who to report to, and prevention of abuse. Training detailed what is considered Sexual Abuse; ie: unwanted sexual contact and non contact such as sexual harassment. Education included that staff should immediately protect the resident when abuse is identified and that anyone can be a perpetrator of abuse. Newly hired and contracted staff will also receive abuse training upon hire by the Assistant Director of Nursing/designee. The education is tracked by the Director of Nursing and Assistant Director of Nursing. Center alert and oriented residents were educated by Senior Director of Nursing and Nurse Practice Educator on reporting abuse 7/19/23 with no additional concerns identified. Regional Nurse Consultant reviewed previous 60 days from date of event (7/12/23 to 5/12/23) of incident logs to include resident to resident events and state reportable incidents with no negative findings on 7/13/23. Resident # 122 remained on 1:1 until discharge on [DATE]. Alleged date of IJ Removal 7/20/23 The credible allegation was verified on 8/1/23 as evidenced by interviews completed with staff from different departments and who worked different shifts were interviewed and verified, staff had received training about the types of abuse (physical, sexual, emotional, neglect, and financial), how to report abuse, who to report abuse to, and the prevention of abuse. Interviews with staff verified the training was provided following the incident on 7/12/23 prior to the staff being allowed to work with residents. A review was completed of educational information provided to staff during the in-service and a review of in-service staff sign-in logs. The in-service logs were reviewed, staff names were randomly selected and verified to have received training. Interviews completed with alert and oriented residents were completed and verified residents had received education from staff on their right to be free from abuse and to report incidents to staff immediately. Review of resident interviews showed one resident (#49) also reported a Resident (#122) entered his room without being invited. During an interview with Resident #49, he confirmed Social Services followed up with him. Review of residents' skin checks was completed and showed no unidentified wounds. Documentation showed the regional nurse consultant had reviewed the last 60 days of the incident log and the last 30 days of grievances. The facility's alleged date of immediate jeopardy removal was validated to be effective 7/20/23. 2. Resident #49 was admitted to the facility on [DATE] with diagnoses that included muscle weakness, acquired absence of left leg, and acquired absence of right leg. The comprehensive MDS dated [DATE] showed Resident #49 was moderately cognitively impaired. Resident #122 was admitted to the facility on [DATE] with diagnoses that included Parkinsons' disease, cognitive communication deficit, and spinal stenosis lumbar region with neurogenic claudication (narrowing of the space around your lower spine, which can compress the blood vessels). The admission MDS assessment dated [DATE] showed Resident #122 was cognitively intact. No wandering or physical/verbal behaviors were noted. Review of the facility's 5-day working report dated 7/18/23 showed on the night of 7/12/23 Resident #122 entered Resident #49's room and attempted to touch his penis. The report showed Resident #49 kicked Resident #122 out of his room. Review of facility records showed a form titled Continuous 1:1 Supervision with Resident #122's name handwritten at the top of the form. The form showed Resident #122 had 1:1 supervision with a start date/ time of 7/12/23 at 4:30 A.M. and an end date/time of 7/14/23 at 3:00 P.M., when Resident #122 was discharged to the community from the facility. An interview was conducted on 7/31/23 at 1:13 P.M. with the Social Service Specialist. The Social Service Specialist stated when she arrived for work on the morning of 7/12/23, she was made aware there was a reported resident-to-resident sexual abuse allegation. The Social Service Specialist said she was instructed by management to interview all alert and oriented residents and asked each resident if another male resident made them feel uncomfortable or had another male resident entered the resident's room uninvited. The Social Service Specialist stated when she asked Resident #49 those questions he responded yes to both questions. The Social Service Specialist stated Resident #49 told her Resident #122 had entered his room the previous night and asked to watch television with him. Resident #49 told the Social Service Specialist, Resident #122 self-propelled his wheelchair to the left side of Resident #49's bed and moved his bedside table out of the way, which allowed Resident #122 to move his wheelchair closer to the bed. The Social Service Specialist was told by Resident #49, after Resident #122 moved the bedside table out of the way, Resident #122 laid his hand on top of a blanket on Resident #149's penis. The Social Service Specialist stated Resident #49 told Resident #122 I don't play that and told him to leave. The Social Service Director indicated when she asked Resident #49 why he didn't report the incident to staff, he replied I handled it and took care of it. I can protect myself. During the interview, the Social Service Specialist stated prior to this investigation, she had not received reports from staff or residents that Resident #122 had entered other resident's rooms without being invited or had inappropriately touched other residents. An interview was conducted on 7/31/23 at 10:40 A.M. with Resident #49. During the interview, Resident #49 stated about two to three weeks ago, Resident #122 entered his room and without being given permission, touched his penis. Resident #49 stated he was unsure of the exact date the incident happened, but stated it was at approximately 11:30 P.M. Resident #49 stated he was lying in his bed, under a blanket and sheet, watching television when Resident #122 self-propelled his wheelchair into Resident #49's room without being invited. Resident #122 wheeled himself passed Resident #49's bed, (the first bed on the right), to the second bed, stopped his wheelchair near the foot of the bed and looked at Resident #49's roommate. Resident #49 stated he asked Resident #122 what he was doing, because his roommate was asleep. Resident #122 did not respond and did not disturb Resident #49's roommate. Resident #49 stated Resident #122 turned his wheelchair around to face the bedroom door, rolled to the foot of Resident #49's bed and started watching television. The television was positioned on a dresser lined up at the foot of Resident #49's bed. There was a walkway wide enough for Resident #122's wheelchair between the foot of the bed and the dresser. Resident #49 explained Resident #122 did not stay at the foot of the bed long, he was unsure the length of time, when Resident #122 self-propelled his wheelchair down the left side of Resident #49's bed. Resident #122 stopped the wheelchair at an over bed table that was positioned halfway the bed over Resident #49's waist and moved the over bed table away from Resident #49's bed. Resident #49 explained Resident #122 laid his hand on Resident #49's groin and tried to manipulate his penis through the blanket. Resident #49 indicated he told Resident #122 I don't play that s . and told him he'd better leave. Resident #122 asked Resident #49 You're not going to hit me, is you and when Resident #49 answered no, Resident #122 left his room. Resident #49 indicated he was unsure where Resident #122 went when he left his room. During the interview, Resident #49 stated he had never had anyone touch him inappropriately like that before and he did not like it. He said he did not tell the nurse when she went to check on him after the incident because it was late and the girls can't do anything about it. Resident #49 indicated he told the Social Service Specialist about the event the following day when she went into his room and asked him questions. Resident #49 stated the police were contacted and they came to the facility to interview him. Resident #49 did not provide a reason to why he did not press charges with the police against Resident #122. Resident #49 verbalized he was able to protect himself and he felt safe in the facility. Resident #49 stated Resident #122 had never been invited into his room and he had only seen Resident #122 in the hallway a few times but had not spoken with him. Attempted to interview Resident #49's roommate on 7/31/23 at 11:25 A.M. The roommate was severely cognitively impaired per the admission MDS dated [DATE] and was unable to provide any information about the allegation. At the time of the investigation, Resident #122 no longer resided in the facility and was unable to be interviewed. A telephone interview was conducted on 8/1/23 at 12:19 A.M. with Nurse #2 who was the nurse for both Resident #49 and Resident #122 on the shift from 7/11/23 at 11:00 P.M. to 7/12/23 at 7:00 A.M. During the interview, Nurse #2 stated she checked on residents about every two hours, in addition to when she had walked through the halls to complete other assigned tasks. Nurse #2 indicated she had observed Resident #122 in his bed throughout her shift, and never in the hallway or in another resident's room. During the interview, Nurse #2 confirmed Resident #49 had not reported to her Resident #122 had entered his room during the night. Nurse #2 indicated Resident #49's behaviors were at his baseline, and she was unaware an incident had occurred on 7/11/23 until she returned to work the evening of 7/12/23. An interview was conducted on 8/1/23 at 12:52 P.M. with Nurse #9. During the interview, Nurse #9 indicated when she arrived for work on 7/12/23 she was made aware of an incident where a resident was inappropriately touched by Resident #122 that morning. Nurse #9 indicated she was made aware a second resident (Resident #49) had also been touched inappropriately by Resident #122 and was told by the Director of Nursing to call the police. During the interview, Nurse #9 stated she had observed Resident #122 around the facility. He had no difficulty propelling himself in a wheelchair and had not been observed to be sexually inappropriate with staff or residents. During the interview, Nurse #9 indicated Resident #49 had the ability to speak for himself and had good relationships with the staff. Nurse
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, resident, staff, Nurse Practitioner and Medical Director (MD) interviews, the facility failed to hold a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, resident, staff, Nurse Practitioner and Medical Director (MD) interviews, the facility failed to hold an anticoagulant for a resident (Resident #345) who had oral surgery resulting in significant bleeding and emergency treatment, the facility also failed to wait for a nurse to asses a resident for injuries prior to moving her up off the floor (Resident #106). This was for 2 of 2 residents reviewed for standards of care. The findings included: 1. Resident #345 was admitted on [DATE]. The resident's discharge Minimum Data Set (MDS) dated [DATE] indicated the resident was cognitively intact and required assistance with activities of daily living. The resident's medical record contained a visit summary from the dentist dated 4/14/2023. The summary noted the resident needed referral to oral surgeon for extraction (removal) of all maxillary teeth and recommended complete denture for maxillary and partial denture for mandibular. The summary noted the resident was on Eliquis (anticoagulant). The resident's medical record contained a physician's order for Eliquis 5 milligrams (mg) twice daily for treatment of atrial fibrillation (irregular heart rhythm) with a start date of 3/18/2022. Resident #345's medical record contained a report of consultation from an oral surgeon dated 5/5/2022. The report read, removed all decayed teeth and removed lesion on right side of tongue. Sutures placed and will resolve on their on. The resident's progress notes by Nurse #7 dated 5/5/2022 3:01PM read in part, resident noted to have moderate amount of bleeding since return. Encouraged resident to keep applying gauze and pressure. Nurse #7 documented the following on 5/5/2022 at 3:48PM, resident returned from dental appointment. Had numerous teeth pulled resulting in no teeth in mouth as well as tongue mass removal. Resident noted to have moderate amount of bright red bleeding since return, starting to clot at this time. On 5/5/2022 at 6:29PM Nurse #7 documented bleeding continued but as slower pace. Also noted resident complained of swallowing blood. On 5/6/2022 at 9:12AM Nurse #8 noted that resident continued to bleed from mouth. She encouraged resident to keep gauze in place. A progress noted dated 5/6/2022 at 12:26PM by Nurse #8 indicated the physician had been in to evaluate resident and gave new order for resident to be transported to the Emergency Department for continued bleeding from oral surgery. An after-visit summary from the Emergency Department Dated 5/6/2022 indicated the resident was seen for hemorrhage after dental procedure that was now controlled. The resident's laboratory findings were normal. The resident was made NPO (nothing by mouth) and pressure was applied to the gums. Three hours after the bleeding stopped, the resident was discharged back to the facility. The after-visit summary instructed to hold Eliquis until 5/9/2022. Attempts to contact Nurse #7 were not successful. A phone interview was conducted with Nurse #8 on 7/19/2023 at 2:12PM. The nurse stated she vaguely recalled the incident. It occurred over a year ago and she did not recall if she administered the Eliquis (anticoagulant). Resident #345's May 2022 Medication Administration Record (MAR) indicted both doses (9:00AM and 9:00PM) of the resident's Eliquis were held 5/4/2022 as well as the 9:00AM dose on 5/5/2022. However, the MAR indicated the resident received the evening dose (9:00PM) on 5/5/2022 by Nurse #7. Resident #345's MAR also indicated the resident received the morning (9:00AM) dose of Eliquis on 5/6/2022 by Nurse #8. On 7/19/2023 at 1:26 PM an interview was conducted with the Medical Director and the Director of Nursing (DON). The Medical Director stated he was made aware of the resident's oral surgeon visit at the last minute and he did request the Eliquis be held the day before and the day of the procedure. He did not recall an order to hold the Eliquis after the procedure. He stated he was under the impression the resident was just having extractions, he was not aware a mass under the tongue was being biopsied. The Medical Director stated he did not get a call from the facility the night of the procedure, but he did get a call the morning after. He requested the staff send the resident to the emergency room due to staff reports of excessive bleeding. On 7/20/2023 at 9:59 AM an interview was conducted with Nurse Practitioner #1. She stated Resident #345 had been added to her case load at the beginning of May 2022. The morning of 5/6/2023 she went into examine the resident due to staff reports of bleeding. She stated it was the first time she had seen the resident and had not had an opportunity to review his history or medication. She stated she walked into the room and found him bleeding heavily from the mouth. She did not feel like a dental procedure would cause bleeding to that extent and therefore requested staff send him out to the Emergency Room. She was not aware he was receiving Eliquis. Nurse Practitioner #1 stated the nurses did not call her during the night or that morning to notify her of the resident's bleeding. She further stated the staff may not have know to call her since the resident had just been added to her caseload. On 7/20/2023 at 12:22PM an interview was conducted with the DON. She stated she expected staff to hold an anticoagulant and notify the Nurse Practitioner or Medical Director any time a resident has active bleeding. 2. Resident #106 was admitted on [DATE] with cumulative diagnoses of Congestive Heart Failure and acute/chronic renal failure. Review of Resident #106's comprehensive care plan read she was a total staff assistance of 2 for transfers using sit to stand lift on 5/26/22. Her annual Minimum Data Set (MDS) dated [DATE] indicated Resident #106 was cognitively intact, experienced no falls, requiring extensive staff assistance of 2 for transfers. Review of a nursing note dated 7/15/23 at 11:37 AM read Resident #106 was being transferred from the bed to her wheelchair with 1 staff assistance when her knee gave out and she was lowered to the floor. There were no complaints of pain so she was lifted off the floor using a total mechanical lift. This note was written by Nurse #3. Review of the incident report investigation note dated 7/17/23 read the root cause was Resident #106 was transferring from the bed to her wheelchair when her leg gave out and she was lowered to the floor. The intervention was 2 staff assistance with transfers when she appeared weak. There was no documentation as to how Resident #106 was to be transferred. The investigation note was documented by Nurse Supervisor #1. An interview with Resident #106 was completed on 7/17/23 at 11:30 AM. She stated the aide was transferring her by standing her up and pivoting her into the wheelchair. She stated that was how they had been transferring her for long time. She stated once the aides got her up into her wheelchair the nurse came in and assessed her for injuries. Resident #106 stated she did not think she was injured at the time but now her left ankle was a little painful. A telephone interview was completed with Nursing Assistant (NA) #2 on 7/19/23 at 11:35 AM. She stated she was assigned Resident #106 at the time of her fall on 7/15/23 and asked NA #3 to assist her with transferring Resident #106 when her legs just gave out and was assisted to the floor. NA #2 stated she did not think to get a nurse to assess Resident #106 prior to transferring her off the floor because she reported no injuries. An interview was completed on 7/19/23 at 12:30 PM with NA #3. She stated NA #2 asked her to assist with transferring Resident #106 from the bed to her wheelchair when Resident #106's leg gave out and she was assisted to the floor. She stated they lifted her off the floor with the total mechanical lift before letting the nurse know she was on the floor. She stated Nurse #3 reminded her not to move a fallen resident until a nurse completed an assessment. A telephone interview was completed on 7/19/23 at 11:25 AM with Nurse #3. She stated Nurse Supervisor #2 came and got her to go with her to Resident #106's room due to a reported fall. She stated when she got into the room, Resident #106 had already been moved from the floor into her wheelchair using a total mechanical lift. Nurse #3 stated she reminded aides not to move a fallen resident until they were assessed by a nurse. She stated Resident #106 reported no pain and appeared absent of injuries. A telephone interview was completed on 7/19/23 at 11:20 AM with Nurse Supervisor #2. She recalled the fall on 7/15/23 for Resident #106. She stated NA #2 came to her and told her she was needed in Resident #106's room. Nurse Supervisor #2 stated when she arrived in the room, Resident #106 had already been moved from the floor into her wheelchair using a total mechanical lift. An interview was completed on 7/18/23 at 11:34 AM with the Director of Nursing (DON). The DON stated it was her expectation that Resident #106 be transferred as care planned and how it appeared on the [NAME] transferred using the safest method to prevent falls and injuries to Resident #106 and the staff. She also stated she expected a fallen resident was not to be moved prior to a nursing assessment for injuries. An interview was completed on 7/19/23 at 1:07 PM with the MD. He stated he expected no resident including Resident #106 to be moved off the floor from a fall until that resident was evaluated by a nurse and determined to have no injuries.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to 1) replace 2 bed side commodes with visible rust on the legs ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to 1) replace 2 bed side commodes with visible rust on the legs and frame for 2 of 6 resident bathrooms (room [ROOM NUMBER] and 106) and 2) failed to repair or replace broken Packaged Terminal Air Conditioner (PTAC) air filters for 1 out of 12 resident rooms (room [ROOM NUMBER]) reviewed for comfortable, clean, and homelike environment. The findings included: 1) On 07/16/23 from 11:22 AM through 11:41 AM and on 07/17/23 from 10:42 AM through 10:51 AM the following were observed: - room [ROOM NUMBER] ' s bathroom had a bedside commode over the toilet. All four legs and the metal frame of the bedside commode had visible rough texture of rust located on the metal surface. Small pieces of light colored rust and paint crumbled off when touched. The room was occupied with continent residents that utilize the bedside commode. The surface was not smooth and not cleanable. - room [ROOM NUMBER] ' s bathroom had a bedside commode over the toilet. All four legs and the metal frame of the bedside commode had visible rough texture of rust located on the metal surface. Small pieces of light colored rust and paint crumbled off when touched. The room was occupied with continent residents that utilize the bedside commode. The surface was not smooth and not cleanable. An interview and observation were conducted with the Director of Nursing (DON) on 07/17/23 at 4:01 PM. She confirmed that the bed side commodes in rooms [ROOM NUMBERS] had rust on the metal frames and they both needed to be replaced. The DON indicated that she had not been notified by staff that the bed side commodes needed to be replaced. She then went to the storage room between 300 and 400 halls and located 2 bedside commodes that were ready for use and there was no visible rust. The 2 bedside commodes in rooms [ROOM NUMBERS] were replaced. The two bedside commodes with rust were disposed of. 2) On 07/16/23 from 11:52 AM through 11:58 AM and on 07/17/23 from 10:59 AM through 11:05 AM the following was observed: - room [ROOM NUMBER] PTAC air filters (2) were observed not fully inserted with visible breaks on both sides approximately 3 inches down from the top of the filter frames. The filter screen was incased by the frame. Both filters were folded over at the break and hanging at the top of the PTAC unit. When the Maintenance Director attempted to remove the filters, the broken areas prevented the filters from being inserted past the breaks and were getting caught on the plastic frame making it difficult to remove. The hard plastic frame was exposed. The room was occupied and the PTAC was running at the time of the observation. An interview and observation were conducted with the Maintenance Director on 07/18/23 at 01:16 PM. The Maintenance Director confirmed the top of 2 filters were hanging down from the front of the PTAC unit. He indicated he was unaware the 2 PTAC filters were broken. He stated housekeeping cleans the filters during their daily rounds and if they find anything broken or damaged, they report the issue to the nurse or to him. He stated it had not been reported to him the filters were broken. He removed the broken filters and replaced them. The filters had a thin layer of light gray dust present. An interview was conducted with the District Housekeeping Manager on 07/18/23 at 1:25 PM. He indicated housekeeping should have reported the broken PTAC filter when it was first observed. An interview and observation were conducted with Housekeeper #2 on 07/18/23 at 1:32 PM. She confirmed she was the assigned housekeeper for the 200 hall up until today. She stated she did see the broken PTAC filters when she cleaned them, but she did not think to report it to nursing or to maintenance. She also stated if she comes across anything broken or damaged, she knows the process to report it. An interview was conducted with the Maintenance Director on 07/20/23 at 10:15 AM. He stated he makes rounds monthly to check the PTAC units and the last round included a deep cleaning of the PTAC units. on May 3, 2023. He indicated the filters on the PTAC unit in room [ROOM NUMBER] were not damaged/broken at that time. An interview was conducted with the Administrator on 07/20/23 at 11:36 AM. He stated he would expect the PTACs and filters to be repaired of any damages.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and resident interviews, the facility failed to implement their policy for reporting an allegat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and resident interviews, the facility failed to implement their policy for reporting an allegation of sexual abuse to the state agency within 2 hours for 1 of 3 residents reviewed for alleged sexual abuse investigations (Resident #49). Findings included: The facility abuse policy, last revised 10/24/22, read in part, Immediately upon receiving information concerning a report of suspected or alleged abuse, mistreatment, or neglect, the Administrator or designee will perform the following. (Refer to External Abuse reporting Requirements table). 7.1 Enter allegations into PCC Risk Management Portal. 7.2 Report allegation involving abuse physical, verbal, sexual, mental) not later than 2 hours after the allegation is made. 7.3 Report allegation to the appropriate state and local authority(s) involving neglect, exploitation, mistreatment (including injuries of unknown source), suspected criminal activity and misappropriation of patient property not later than two (2) hours after the allegation is made if the event results in serious bodily injury. Resident #49 was admitted to the facility on [DATE] with diagnoses that included muscle weakness, acquired absence of left leg, and acquired absence of right leg. The comprehensive MDS dated [DATE] showed Resident #49 was moderately cognitively impaired. Review of a statement from Resident #49 dated July 12, 2023, revealed Resident #49 indicated he said that man up and the hall came in here. I was watching TV and he asked if he could watch TV. I told him it's okay. Resident #49 reports Resident #122 then moved the bedside table and touched his penis on top of the covers. I told him I don't play that sh--- and he better get the h--- out of my room, and he left. Resident #49 indicated that Resident #122 had ever done this before and Resident #49 indicated No. Resident #49 reports that he did not tell anyone when it happened because he felt he took care of it. Resident #49 was interviewed on 07/19/23 at 10:30 am and stated he had been touched by Resident #122 during the evening on 07/11/23 and was not sure of the time. He had reported this information to the Social Worker (SW) on 07/12/23. Resident #49 indicated that Resident #122 had touched his penis from on top of the blanket. Resident #49 indicated he felt safe in the facility and knew how to protect himself. An interview was conducted with the Social Worker (SW)on 07/19/2023 at 11:00 am, and she indicated that she had interviewed residents in the facility on 7/12/23 regarding sexual abuse allegation by a resident to another resident. During her investigation Resident #49 alleged he had been touched inappropriately by Resident #122. The SW indicated that this information was given to the Director of Nurse and the Administrator on 07/12/23. The SW stated a part of the facility policy was to interview all residents after any allegation of resident abuse. Review of facility's Initial Allegation Reports to the state agency revealed there was not a report completed for Resident #49's allegation of sexual abuse on 7/12/23. During an interview with the Director of Nursing (DON) on 07/20/23 at, she indicated that her expectation for resident-to-resident sexual abuse was for staff to follow the facility abuse protocols and make sure all residents are safe. During an interview with the Administrator on 07/20/23 1:30pm, he indicated that all staff members need to follow the facility abuse protocols and that all residents are to be safe. He also indicated that the facility has a zero tolerance of abuse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.Resident #30 was admitted on [DATE] with diagnoses that included hemiparesis secondary to cerebral vascular accident (stroke)....

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.Resident #30 was admitted on [DATE] with diagnoses that included hemiparesis secondary to cerebral vascular accident (stroke). Resident #30's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident had mild cognitive impairment, had functional limitation of one upper and one lower extremity, and was not steady and only able to stabilize with human assistance when moving from surface to surface or seated to standing. Resident #30's comprehensive care plan was last revised 6/13/2023 had a focus for assistance with activities of daily living. Interventions included providing extensive assistance of 1-2 persons for bed mobility, toileting, dressing, and bathing. The care plan did not address how the resident transfers from surface to surface or bed to wheelchair. The resident's quarterly MDS dated [DATE] indicated the resident transferred with extensive assistance by 2 persons. The resident's quarterly MDS dated [DATE] indicated the resident transferred with limited assistance of one person. The resident's medical record included quarterly lift-transfer-repositioning evaluations completed by nursing staff. They were as follows: On 12/9/2022 No equipment needed for positioning in bed. Lift transfers. Needs total lift/bariatric/large. On 3/9/2023 Use friction reducing device to position in bed. Lift transfers Needs total lift/non-bariatric/XL. On 7/20/2023 at 9:35 AM an interview was conducted with the MDS nurse who also revised and updated the comprehensive care plans. She reviewed Resident #30's care plan and acknowledged it did not address how the resident should be transferred. She further stated the care plan should have addressed how the resident transferred and she would update the care plan. On 7/20/2023 at 12:22PM and an interview was conducted with the Director of Nursing (DON). She stated the MDS, the care plan, and the care guide ([NAME]) should be consistent in addressing how the resident transfers. Based on staff interviews and record review, the facility failed to revise the comprehensive care plan in the area of transfer status for 2 (Resident #106 and Resident #30) of 30 residents reviewed for care plan revision. The findings included: Resident #106 was admitted on [DATE] with cumulative diagnoses of Congestive Heart Failure and acute/chronic renal failure. Review of Resident #106's Activities of Daily Living (ADL) care plan dated 5/25/22 read she was an total assistance of 2 for transfers using sit to stand lift. Her annual Minimum Data Set (MDS) dated [DATE] indicated Resident #106 was cognitively intact, experienced no falls, requiring extensive staff assistance of 2 for transfers. Review of Resident #106's July 2023 Physician orders did not include an order for Resident #106's transfer needs. Review of a nursing note dated 7/15/23 at 11:37 AM read Resident #106 was being transferred from the bed to her wheelchair with 1 staff assistance when her knee gave out and she was lowered to the floor. Review of the incident report investigation note dated 7/17/23 read the root cause was she was transferring from the bed to her wheelchair and her leg gave out and Resident #106 was lowered to the floor. The intervention was 2 staff assistance with transfers when she appeared weak documented by Nurse Supervisor #1. Review of the revised ADL care plan on 7/17/23 read Resident #106 required 2 staff assistance with transfers when she appeared weak. The care plan was revised by Nurse Supervisor #1. An interview was completed on 7/18/23 at 11:34 AM with the Director of Nursing (DON) and Nurse Supervisor #1. The DON and Nurse Supervisor #1 were unable to explain what the new intervention of 2 staff assistance meant regarding her transfer status. Review of a Lift Transfer Evaluation dated 7/18/23 at 9:28 AM read Resident #106 was now a total mechanical sling lift transfer. This was completed by Nurse Supervisor #1. Review of Resident #106's care plan on 7/18/23 at 9:28 AM read she was now care planned as a total mechanical lift. The care plan was revised by Nurse Supervisor #1 Another interview was completed on 7/18/23 at 11:34 AM with the DON and Nurse Supervisor #1. Nurse Supervisor #1 stated after speaking with the aides earlier this morning, they reported Resident #106 required more assistance with transfers due to her weight gain and decreased mobility. She stated she completed the Lift Transfer Evaluation earlier this morning and changed her to a total lift for transfers. An interview was completed on 7/20/23 at 12:04 PM with the DON and Interim Administrator. The DON stated it was her expectation that Resident #106's care plan reflect the accurate and most current method of safe transfers.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #30 was admitted on [DATE] with diagnoses that included hemiparesis secondary to cerebral vascular accident (stroke)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #30 was admitted on [DATE] with diagnoses that included hemiparesis secondary to cerebral vascular accident (stroke). Resident #30's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident had mild cognitive impairment, had functional limitation of one upper and one lower extremity, and was not steady and only able to stabilize with human assistance when moving from surface to surface or seated to standing. Resident #30's comprehensive care plan was last revised 6/13/2023 had a focus for assistance with activities of daily living. Interventions included providing extensive assistance of 1-2 persons for bed mobility, toileting, dressing, and bathing. The care plan did not address how the resident transfers from surface to surface or bed to wheelchair. The resident's medical record included quarterly lift-transfer-repositioning evaluations completed by nursing staff. They were as follows: On 12/9/2022 No equipment needed for positioning in bed. Lift transfers. Needs total lift/bariatric/large. On 3/9/2023 Use friction reducing device to position in bed. Lift transfers Needs total lift/non-bariatric/XL. An incident report dated 1/2/2023 indicated Resident #30 experienced a fall when being transferred from wheelchair to bed. He was assisted to the floor by NA#11. The resident was not injured. On 7/19/2023 at 8:57AM and interview was conducted with Resident #30. He stated when he was first admitted to the facility, he required a lift to transfer. He stated he can transfer without a lift at this time, and he does not recall when that changed. He further stated he was not being transferred by a lift when he missed the bed and slid to the floor in December. He was attempting to transfer with the assistance of one Nurse Assistant (NA). He confirmed the NA was NA#11. An interview was conducted with NA#11 on 7/18/2023 at 11:11AM. She stated she was not using a lift to transfer the resident when he missed the bed and slid to the floor back in December. She did not think the resident required a lift to transfer. She further stated she looked at the care guide ([NAME]) to determine how the resident transfers. A review of Resident #30's care guide ([NAME]) did not reveal how the resident transferred. She stated the care guide ([NAME]) is generated from the care plan. If the resident's method of transfer is not included in the care plan, it will not be found in the care guide. On 7/20/2023 at 9:35 AM an interview was conducted with the MDS nurse who also revised and updated the comprehensive care plans. She reviewed Resident #30's care plan and acknowledged it did not address how the resident should be transferred. Therefore, the care guide ([NAME]) would not have indicated how the resident was to be transferred. She further stated the care plan should have addressed how the resident transferred and she would add it to the resident's care plan. On 7/20/2023 at 12:22PM and interview was conducted with the Director of Nursing (DON). She stated the NA should refer to the care guide ([NAME]) or the care plan to determine how a resident can transfer. If those resources do not address how the resident transfers, the NA should ask nursing staff to clarify. She further stated the MDS, the care plan, and the care guide ([NAME]) should be consistent. Based on resident, staff, Medical Director (MD) and Therapy Director interviews and record review, the facility failed to transfer a resident using a sit to stand lift (a mechanical lift that assist a resident with limited mobility in standing up from a seated position) as care planned and according to the physical therapy discharge summary (Resident #106). The facility also failed to transfer a resident requiring a total mechanical lift (portable total body lift used to minimize physical effort) for transfers resulting in a fall without injury (Resident #30). This was for 2 of 8 residents reviewed for accidents. The findings included: 1. Resident #106 was admitted on [DATE] with cumulative diagnoses of Congestive Heart Failure and acute/chronic renal failure. Review of Resident #106's comprehensive care plan read she was a total staff assistance of 2 for transfers using sit to stand lift on 5/26/22. Review of Resident #106's latest Physical Therapy (PT) Discharge summary dated [DATE] read she continued to require a sit to stand lift for transfers. An interview on 7/18/23 at 11:20 AM with the Therapy Director. He verified the PT discharge recommendation on 4/5/23 was to continue using the sit to stand lift for transfers. Her annual Minimum Data Set (MDS) dated [DATE] indicated Resident #106 was cognitively intact, experienced no falls, requiring extensive staff assistance of 2 for transfers. Her weight was 308 pounds. Review of Resident #106's July 2023 Physician orders did not include any orders for Resident #106's transfer needs. Review of Resident #106's electronic medical record read she weighed 235.6 pounds on 8/30/22 and on 7/3/23 Resident #106's recorded weight was 326.6 for a 101-pound weight gain in a year. Review of a nursing note dated 7/15/23 at 11:37 AM read Resident #106 was being transferred from the bed to her wheelchair with 1 staff assistance when her knee gave out and she was lowered to the floor. There were no complaints of pain so she was lifted off the floor using a total mechanical lift. This note was written by Nurse #3. An interview with Resident #106 was completed on 7/17/23 at 11:30 AM. She stated the aide was transferring her by standing her up and pivoting her into the wheelchair. She stated that was how they had been transferring her for long time. A telephone interview was completed with Nursing Assistant (NA) #2 on 7/19/23 at 11:35 AM. She stated she was assigned Resident #106 at the time of her fall on 7/15/23 and asked NA #3 to assist her with transferring Resident #106 using stand and pivot method when her legs just gave out. She stated Resident #106 was so heavy, they assisted her down to the floor. She stated the electronic [NAME] read how to transfer Resident #106 but she did not look at it and Resident #106 stated that's how they always transferred her. An interview was completed on 7/19/23 at 12:30 PM with NA #3. She stated NA #2 asked her to assist in standing and pivot transfer of Resident #106 from the bed to her wheelchair when Resident #106's leg gave out and she was assisted to the floor. She stated they lifted her off the floor with the total mechanical lift before letting the nurse know she was on the floor. She stated the electronic [NAME] read how to transfer Resident #106 but she did not look at it and Resident #106 stated that's how they always transferred her. A telephone interview was completed on 7/19/23 at 11:25 AM with Nurse #3. She stated Nurse Supervisor #2 came and got her to go with her to Resident #106's room due to a reported fall. She stated when she got into the room. She stated Resident #106 reported no pain and appeared absent of injuries. Nurse #3 stated she understood that according to NA #2 and NA #3 she was a stand and pivot for transfers but she did not look at her [NAME] or care plan to make sure they transferred her the correct method. A telephone interview was completed on 7/19/23 at 11:20 AM with Nurse Supervisor #2. She recalled the fall on 7/15/23 for Resident #106. She stated NA #2 came to her and told her she was needed in Resident #106's room. Nurse Supervisor #2 stated when she arrived in the room, Resident #106 had already been moved from the floor into her wheelchair using a total mechanical lift. She stated she was unsure of Resident #106's transfer status and she did not look at the [NAME] or care plan to find out. An interview was completed with NA #7 on 7/18/23 at 10:40 AM. She stated she understood that Resident #106 was a stand and pivot transfer, but she used to be able to stand and help out but due to her weight and decreased mobility it was more difficult and unsafe. She stated she had not notified anyone of Resident #106's transfer status concerns. NA #7 stated they should b referring to the [NAME] to see the correct way to transfer any resident. An interview was completed with NA #8 on 7/18/23 at 10:45 AM. She stated it had gotten unsafe to transfer Resident #106 by her standing and pivoting. She stated she was not aware Resident #106 was to be lifted using the sit to stand lift. She stated at one time she was a total mechanical lift for transfers but that was changed about 9 months ago. She stated she had not notified anyone of Resident #106's transfer status concerns. NA #8 stated they should be referring to the [NAME] to see the correct way to transfer any resident. Review of a Lift Transfer Evaluation dated 7/18/23 at 9:28 AM read Resident #106 was now a total mechanical lift transfer completed by Nurse Supervisor #1. Review of the incident report investigation note dated 7/17/23 read the root cause was Resident #106 was transferring from the bed to her wheelchair when her leg gave out and she was lowered to the floor. The intervention was 2 staff assistance with transfers when she appeared weak. There was no documentation as to how Resident #106 was to be transferred. The investigation note was documented by Nurse Supervisor #1. An interview was completed on 7/18/23 at 11:34 AM with the Director of Nursing (DON) and Nurse Supervisor #1. The DON and Nurse Supervisor #1 were unable to explain what the new intervention of 2 staff assistance meant regarding her transfer status. Nurse Supervisor #1 stated after speaking with the aides on 7/18/23, they reported Resident #106 required more assistance with transfers due to her weight gain and decreased mobility. She stated she completed the Lift Transfer Evaluation after we discussed it on 7/18/23 and changed her to a total lift for transfers. The DON stated it was her expectation that Resident #106 be transferred as care planned and how it appeared on the [NAME] and expected adequate oversight to ensure new aides and staffing agency aides knew where to look for transfer status. An interview was completed on 7/19/23 at 1:07 PM with the MD. He stated it was his expectation that residents be routinely evaluated for the safest method of transfer and especially with Resident #106 given her weight gain.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews with resident, staff, and Medical Director, the facility failed to discontinue a resident's a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews with resident, staff, and Medical Director, the facility failed to discontinue a resident's antiepileptic medication per neurologist recommendation for 2 months in 1 of 6 residents (Resident #95) reviewed for unnecessary medications. The findings included: Resident #95 was admitted to the facility 6/8/2021 with diagnoses that included a history of seizures. The resident's annual Minimum Data Set (MDS) dated [DATE] indicated he was cognitively intact. Resident #95's comprehensive care plan was last revised 6/22/2023 and included a focus for risk of seizure activity. An interview was conducted with Resident #95 on 7/17/2023 at 9:38AM. He stated he knew the seizure medication had been discontinued by the neurologist and he made the nurses aware. The nurses told him they did not have a copy of the after-visit summary. Resident #95 stated he gave the summary to the nurse at the nurse station when he returned to the facility on 5/4/2023. He finally became frustrated and refused to take the medication on 6/27/2023. At that time, he pulled up his after-visit summary on his MyChart (electronic medical record for patients) and showed Nurse #6 where the levetiracetam had been discontinued. The facility discontinued the medication at that time. The resident's medical record included a neurology after visit summary dated 5/4/2023. The medical record indicated the summary was uploaded into the medical record on 5/16/2023. The summary by the neurologist indicated the resident had not had any seizure activity since his hospitalization and recommended the seizure medication, Levetiracetam (Keppra), be reduced to 1000mg nightly for one week then discontinued. Resident #95's May 2023 Medication Administration Record (MAR) indicated the Levetiracetam was not discontinued. The resident continued to receive 1000 milligrams (mg) twice daily for the remainder of May 2023. Resident #95's June MAR revealed the resident received Levetiracetam at 1000mg twice daily until June 27th when the resident refused the medication. An interview was conducted with Nurse #6 on 7/19/2023 at 12:40PM. He stated he did not work the date the resident returned from the neurologist, 5/4/2023. Nurse #6 further stated Resident #95 did tell him the levetiracetam had been discontinued by the neurologist but not until 6/27/2023. He did not recall the resident mentioning it prior to that date. On 7/19/2023 at 12:50 an interview was conducted with the Medical Records Coordinator. She reviewed the resident's medical records and stated Resident #95 did have an after-visit summary from the neurologist dated 5/4/2023. She further stated the summary was uploaded into the resident's medical record on 5/16/2023. She did not recall how she obtained a copy of the after-visit summary. Typically, the resident will bring a copy back from the appointment and give it to one of the nurses. The nurse will then give her a copy to upload into the medical record. If the resident does not return with a copy of the visit summary, she could obtain the visit via going online or call the physician's office and request a summary be faxed to her. An interview was conducted with the Medical Director on 7/19/2023 at 1:22PM. He stated he did not recall being notified of the neurology after-visit summary recommendations. When he was made aware, he discontinued the levetiracetam. It is his expectation that staff review the after-visit summary and make him aware of any new orders or recommendations. The Director of Nursing (DON) was interviewed on 7/19/2023 at 1:30PM and stated when a resident returns from an appointment, they return with an after-visit summary that should be given to the nurses to review. If there are any new orders, the nurse should relay them to the Medical Director or the Nurse Practitioner. Then, the summary should be given to Medical Records to upload into the resident's medical record. That did not happen with Resident #95. It was unclear where the process failed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and staff interviews, the facility failed to date sliced fruit stored inside the reach in refrigerator and the Dietary Manager (DM) and dietary aide #1 failed to wear hair coveri...

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Based on observations and staff interviews, the facility failed to date sliced fruit stored inside the reach in refrigerator and the Dietary Manager (DM) and dietary aide #1 failed to wear hair coverings for 2 of 5 staff working in the kitchen. These practices had the potential to affect food served to residents. The findings included: During a kitchen tour on 7/16/23 at 11:20 AM with the DM there was observed in the reach in refrigerator sliced peaches in a metal container with clear wrap covering it. There was no date observed. The DM stated they were to be served at lunch today and that was why they were inside the reach in cooler. He stated they should have been labeled. In the cooler, there was observed a metal container of sliced carrots covered with clear wrap on a metal rack stored underneath a metal pan with a cooked pork roast covered with clear wrap. The DM stated the vegetable should be stored above the meat. The DM's head appeared clean shaven and absent of a hair covering during the tour. He stated he forgot his hat in the car and should be wearing it. During a lunch meal preparation observation on 7/18/23 at 11:55 AM, dietary aide #1 who had short, twisted hair was observed in the meal area not wearing a hair covering. She stated she forgot to put on a hair covering and that she would get one immediately. The DM was also present in the meal area and made no comment. An interview was completed on 7/20/23 at 12:04 PM with the interim Administrator. He stated food should be dated when made, no vegetables should be stored underneath meat and all dietary staff should be wearing hair coverings in the kitchen.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on record reviews, observations, resident, and staff interviews, the facility's Quality Assurance and Performance Improvement (QAPI) committee failed to maintain implemented procedures and monit...

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Based on record reviews, observations, resident, and staff interviews, the facility's Quality Assurance and Performance Improvement (QAPI) committee failed to maintain implemented procedures and monitor interventions the committee put into place following the annual recertification survey conducted on 03/17/22 and during a complaint investigation on 6/12/23. This was for 4 deficiencies that were cited in the areas of Safe/Clean/Comfortable/Homelike Environment, Care Plan Timing and Revision, Free of Accident Hazards/Supervision/Devices, Food Procurement, Store/Prepare/Serve-Sanitary, which were previously cited on 03/17/22, and Free of Accident Hazards/Supervision/Devices was cited on 06/12/23. All 4 of these deficient practice areas were recited on the current recertification, follow up, and complaint survey of 8/2/23. The duplicate citations during three federal surveys of record shows a pattern of the facility ' s inability to sustain an effective QAPI program. The findings included: This citation is cross referenced to: 1) F584-Based on observations and staff interviews, the facility failed to 1) replace 2 bed side commodes with visible rust on the legs and frame for 2 of 6 resident bathrooms and 2) failed to repair or replace broken Packaged Terminal Air Conditioner (PTAC) air filters for 1 out of 12 resident rooms reviewed for comfortable, clean, and homelike environment. During the facility's recertification survey of 03/17/22, the facility failed to ensure resident rooms and a resident bed were in good repair. In addition, the facility failed to ensure a resident's bathroom, resident wheelchairs, and dining room were clean and sanitary. This was for 11 of 11 areas reviewed for environmental concerns. 2) F657-Based on staff interviews and record review, the facility failed to revise the comprehensive care plan in the area of transfer status for 2 (Resident #106 and Resident #30) of 30 residents reviewed for care plan revision. During the facility's recertification survey of 03/17/22, the facility failed to review and revise the care plan in the area of nutrition for 1 of 29 residents reviewed. 3) F689-Based on resident, staff, Medical Director (MD) and Therapy Director interviews and record review, the facility failed to transfer a resident using a sit to stand lift (a mechanical lift that assist a resident with limited mobility in standing up from a seated position) as care planned and according to the physical therapy discharge summary (Resident #106). The facility also failed to transfer a resident requiring a total mechanical lift (portable total body lift used to minimize physical effort) for transfers resulting in a fall without injury (Resident #30). This was for 2 of 8 residents reviewed for accidents. During a complaint investigation on 6/12/23, the facility failed to effectively monitor a resident who had a history of noncompliance with the smoking policy, for proper storage of smoking materials including lighters for 1 of 3 sampled residents reviewed for smoking. During the facility's recertification survey of 03/17/22, the facility failed to prevent a resident from falling out of bed during a bed bath when one staff provided assistance for a resident who was dependent on two staff for bathing. The facility also failed to thoroughly investigate and analyze falls to determine causative factors and implement appropriate interventions to reduce the risk for further falls. This was for 2 of 9 residents reviewed for accidents. 4) F812-Based on observations and staff interviews, the facility failed to date sliced fruit stored inside the reach in refrigerator and staff failed to wear hair coverings when working in the kitchen. These practices had the potential to affect food served to residents. During the facility's recertification survey of 03/17/22, the facility failed to label, and date opened food items in 1 of 2 nourishment refrigerators reviewed for food storage. An interview was conducted with the administrator and Senior Administrator on 07/20/23 at 11:31 AM. The Senior Administrator stated she felt the repeat citations were due to the facility's management turnover. She indicated the facility's Administrator retired June 2022, and she was only standing in temporarily and they have recently hired a new administrator that will be starting 09/01/2023.
Jun 2023 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews with the resident and staff, the facility failed to effectively monitor a res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews with the resident and staff, the facility failed to effectively monitor a resident who had a history of noncompliance with the smoking policy, for proper storage of smoking materials including lighters for 1 of 3 sampled residents reviewed for smoking (Resident #1). Resident #1, who was on oxygen, was found to have lighters in her possession on 1/4/23, 5/18/23 and 5/30/23. On 5/30/23, she lit a cigarette in the room with the oxygen concentrator on which resulted in a small fire, burning the floor mat, privacy curtain and the oxygen tubing. Resident #1 was assessed with no injury noted. Resident #4 (Resident #1's roommate) was assessed with no physical injury noted and commented she was okay but angry. This incident had a high likelihood of serious injury to residents. Immediate jeopardy began on 1/4/23 when Resident #1 was found smoking in the room and the facility failed to have a monitoring system in place for unsecured smoking material. Immediate jeopardy was removed on 06/10/23 when the facility provided an acceptable credible allegation for immediate jeopardy removal. The facility remains out of compliance at a lower scope and severity level of D (No actual harm with potential for more than minimal harm that is not immediate jeopardy) to ensure completion of education and monitoring systems put into place are effective. Findings included: The facility's smoking policy with the revision date of 10/24/22 included smoking will only be allowed in designated smoking areas, oxygen use is prohibited in smoking areas, smoking supplies (including but not limited to tobacco, matches, and lighter) will be labeled with the patient's name, room number, and bed number, maintained by the staff and stored in a suitable cabinet kept at the nursing station and patients will not be allowed to maintain their own lighter, lighter fluid or matches. Resident #1 was admitted to the facility on [DATE] with multiple diagnoses including chronic obstructive pulmonary disease (COPD) and was dependent on supplemental oxygen. Resident #1 had a physician's order dated 11/5/21 for oxygen at 3 Liters (L) per minute via nasal canula continuously. On 5/19/23, the oxygen was increased to 5L/minute continuously. Resident #1 had a smoking assessment dated [DATE] and the resident was deemed independent with smoking. A nursing note written by Nurse #1 dated 1/4/23 at 6:38 PM revealed Resident #1 was observed smoking in the room. The resident was sent to the hospital on 1/5/23 and was admitted due to respiratory distress. The resident was readmitted on [DATE] and was placed on 1:1 supervision until 1/19/23 due to the smoking incident that happened on 1/4/23. From 1/19/23 through 1/23/23, Resident #1 was placed on a 15-minute check. Resident #1 was reeducated on facility's smoking policy. Nurse #1 was not available for interview. Resident #1 had a smoking reassessment dated [DATE] and she was deemed supervised with smoking due to non-compliance with the smoking policy. Resident #1's care plan problem initiated on 1/16/23 revealed resident may smoke with supervision per smoking assessment. The approaches included lighters, lighter fluid or matches must be maintained by the center staff, ensure no oxygen use in smoking areas, monitor resident's compliance to smoking policy and maintain resident's smoking materials at nurse's station. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #1 had moderate cognitive impairment and she was independent with locomotion, transfers, and ambulation. The assessment further indicated that the resident was receiving oxygen therapy. A progress note written by the Social Worker (SW) dated 5/18/23 at 11:45 AM revealed 2 lighters and a partial pack of cigarettes were found in Resident #1's pocketbook and were confiscated. The resident was reeducated on facility's smoking policy. A smoking assessment was completed, and the resident remained supervised with smoking. The SW was interviewed on 6/5/23 at 12:28 PM. The SW verified that Resident #1 was non-compliant with the facility's smoking policy. The resident was caught smoking in her room (1/4/23) and was observed having lighters in her possession (5/18/23). The SW reported Resident #1 had been educated on the facility's smoking policy. She stated there was no scheduled monitoring of smoking materials in residents' rooms. The SW also stated that she did not know where the resident was getting the lighters. She indicated twice a week, Resident #1 goes to PACE (Program of All-Inclusive Care for the elderly), a Medicare/Medicaid program that helps people meet their health care needs in the community and at times she goes on leave of absence with a friend. A nursing note written by Nurse #2 dated 5/31/23 at 12:42 AM revealed Nurse #2 heard Resident #1 and Resident # 4 shouting and observed them coming out of the room. He then saw smoke and heard the residents saying there was a fire. The Nurse helped the two residents out of the room safely, went into the room and observed a small fire. He grabbed the fire extinguisher and put out the fire, then closed the door. The fire alarm system sounded, and the staff began closing the residents' doors, and cleared the hallway. The fire department came and cleared the scene. A statement written by Nurse #2 dated 5/31/23 was reviewed. The note revealed it was around 10:30 PM on 5/30/23, Nurse #2 heard Residents #1 and #4 shouting at each other. From the hallway, he saw smoke coming out from the room of Residents #1 and #4 and both residents were coming out of the room. He assisted both residents out of the room away from harm. When he entered the room, he saw a fire on the floor between Resident #1's bedside table and oxygen concentrator. The flame was moving towards the oxygen concentrator, he turned the concentrator off and got the fire extinguisher. He put out the fire and closed the door. Before he could pull the alarm, the overhead alarm system went off. He then told the nurse aides (NAs) to remove everything from the hallway, close all the residents' doors and ensure no residents came out into the hallway. He informed the Nurse Supervisor that there was a fire in room of Residents #1 and #4 and he was able to put it out. The two residents were moved to the nurse's station and Resident #1 was placed on oxygen 5L/minute via nasal cannula. When assessed, Resident #1's left shoe was burnt but she had no injuries noted. Resident #1 reported that she was trying to put the fire out. When asked what happened, Resident #1 stated she didn't know. The note further revealed when Nurse #2 went into room of Resident #1, he found a half-burnt cigarette in the area where he saw the flame. Nurse #2 was interviewed on 6/5/23 at 1:29 PM. Nurse #2 reported he worked from 7P-7A on 5/30/23 and was assigned to Resident #1. He verified that the nursing note and his written statement were accurate. A statement written by the Maintenance Director dated 5/30/23 revealed at 10:40 PM on 5/30/23, he received a phone call from the Director of Nursing (DON) that a staff member just put out a fire in a resident's room. When he arrived at the facility, he discovered that a resident who was on oxygen had been smoking in her room and the oxygen tubing had caught fire. He confirmed that the fire was out, and the resident was safe. The fire department was getting all the smoke out of the building. He proceeded to reset the fire alarm panel. When he went back to Resident #1's room, he found a cigarette on the floor where the oxygen tubing was. The note further indicated he and the Nurse Supervisor checked Resident #1 for smoking materials and found two lighters and some cigarettes. The statement also revealed that a room sweep of residents who smoked was conducted and 4 residents including Resident #1 had smoking materials in their possession and their smoking materials were confiscated. The Maintenance Director was interviewed on 6/5/23 at 11:48 AM. The Maintenance Director verified his written statement was accurate. He added he was instructed by the Fire Department to remove the burnt floor mat, tubing, and curtain from the room to prevent reignition. He stated that the oxygen tubing was burnt and melted, 1 and ½ foot of the floor mat and about 2 inches of the curtain were burnt. He added that the resident was moved to another room and a new concentrator, tubing and floor mat were provided to Resident #1. A statement written by the Nurse Supervisor dated 5/30/23 revealed at approximately 10:10 PM on 5/30/23, the fire alarm sounded. She checked the panel and called code red (alerts staff of fire of probable fire) to 400 halls. She was informed that both residents in room [ROOM NUMBER] had been moved out of the room and the nurse had already put out the fire. She completed a quick skin check on both residents and there were no injuries. Both residents denied respiratory distress. She conducted another skin check on both residents and Resident #1 was noted to have her shoe slightly burnt and she had a black ash on her right hand. The resident did not have redness, blisters, or respiratory distress. Resident #1's oxygen saturation was 94% on oxygen. When the Fire department personnel arrived, Resident #1's room was checked, and they used fans to clear the smoke. The fire department silenced the alarm and the maintenance director reset the panel. She announced code red all clear. Accompanied by the Maintenance Director, she checked Resident #1's room for smoking paraphernalia and they found a cigarette lighter, half a smoked cigarette, a pack of cigarettes with one cigarette in it. They also found a cigarette lighter in her pocket. An audit was conducted of all smokers to check if their smoking materials were properly stored. Another note written by the Nurse Supervisor dated 5/30/23 indicated that she interviewed Resident #1 on how the fire happened. Resident #1 reported the fire started on its own on her oxygen tubing. She did not remember smoking or lighting a cigarette. The resident stated that she was okay and was not physically hurt but needed a cigarette for her nerves. Another statement written by the Nurse Supervisor dated 5/30/23 revealed that she interviewed Resident #1's roommate. The roommate stated that she did not know how the fire started. She looked and there was a fire on her roommate's side of room and her roommate saying to get out of the room. The roommate denied any physical or mental distress from the incident. The Nurse Supervisor was interviewed on 6/5/23 at 2:50 PM and she verified that her written statements were accurate. The Director of Nursing (DON) was interviewed on 6/5/2 at 2:55 PM. She reported that Residents #1 and #2 were assessed by the Nurse Practitioner on 5/31/23 and there were no injuries noted. Resident #1 was interviewed on 6/5/23 at 10:15 AM. She reported she had been a smoker for a long time. She was aware of the facility's smoking policy to smoke only in designated smoking areas and not to keep smoking materials including lighters with her. She reported that she was a supervised smoker since she violated the smoking policy by keeping smoking material with her and smoking in undesignated smoking areas. She stated that she had been keeping smoking material just like other residents. She also reported she had smoked in the room several months ago, but it did not catch fire. Resident #1 admitted that she smoked in her room a week ago. She stated she knew she was not supposed to smoke in her room, it was not safe, and she would break the smoking policy, but she did not know why she did it. She indicated that her oxygen saturation might have been low, which made her out of it and confused. She reported she was sitting on the side of bed. She did not remember how the cigarette ended on the floor mat, but she tried to stomp on the cigarette with her foot to put the flame out. She also could not remember if she had the oxygen cannula in her nose, but she saw the tubing and the floor mat on fire. Resident #1 stated that the staff came and helped her and her roommate out of the room. Nurse #3 was interviewed on 6/9/23 at 9:01 AM. The Nurse reported that Resident #1 goes to PACE twice a week. She was not aware of any monitoring or search for smoking materials when she came back from PACE. She knew Resident #1 was currently on 1:1 due to the incident on 5/30/23 and she was not smoking anymore. Nurse #3 added that Resident #1 had a physician order for a Nicorette inhaler. Nurse Aide (NA) #1 was interviewed on 6/9/23 at 9:12 AM. The NA reported that she had known Resident #1 as a smoker. Resident #1 was a supervised smoker, and she goes at least 3 -4 times a day to smoke. She indicated residents' smoking materials were kept at the nurse's station. A staff member was assigned during smoking time to supervise residents in the smoking area. The staff member gives residents 2 cigarettes and light the cigarettes for the residents. NA #1 reported she had not seen Resident #1 with smoking materials in her possession. On 6/5/23 at 3:50 PM, room [ROOM NUMBER] was observed. There was no damage to the floor, walls, or ceiling. There was a new curtain hanging on the wall on the door side of the room. Resident #4, roommate of Resident #1, was admitted to the facility on [DATE]. The annual MDS assessment dated [DATE] indicated that Resident #4's cognition was intact. Resident #4 was interviewed on 6/5/23 at 9:56 AM. She reported she knew Resident #1 smoked and was on oxygen. She always had the privacy curtain pulled between their beds and she could not see if she was smoking in bed or had smoking materials in her possession. She reported it was nighttime, she did not remember the exact date and time when she saw a flame on her roommate's side of bed through the curtain and Resident #1 was telling her to get out of the room. She was trying to get out of the room when a staff member came and assisted her. She stated she was okay but angry. A follow up interview with the Maintenance Director was conducted on 6/5/23 at 4:31 PM. The Fire Department checked the room of Resident #1 and instructed him to remove and to discard the burnt floor mat, curtain, and tubing from the room. They brought in fans to get rid of the smoke. Residents #1 and #2 were moved to another room that night. The Maintenance Director stated that Resident #1 was provided a new oxygen concentrator, tubing, and floor mat on 5/30/23. The Director of Nursing (DON) was interviewed on 6/5/23 at 3:10 PM. The DON reported that Resident #1 was non-compliant with the facility's smoking policy. She was aware the resident was caught in the past trying to smoke in the room and the resident was also caught with smoking materials in her possession. She was reeducated on the facility's smoking policy. She reported there was no scheduled monitoring of smoking materials. The DON stated she had investigated the 5/30/23 incident where Resident #1's room caught a small fire. The DON reported that Resident #1 was placed on 1:1 after the 5/30/23 incident and remained 1:1 to date. She stated that after talking with the PACE and the Ombudsman, Resident #1 was provided a nicotine patch and was not allowed to smoke. Administrator #2 stated on 6/5/23 at 6:05 PM that she was the acting Administrator since the administrator was out. She stated that the staff had interviewed Resident #1 and the resident denied smoking or lighting a cigarette in the room. However, a lit cigarette was found on top of the floor mat, beside the burnt oxygen tubing. She indicated that the staff did a good job in putting out the fire and in keeping the residents safe. The Assistant Director of Nursing (ADON) was interviewed on 6/9/23 at 9:20 AM. She stated that Resident #1 was scheduled to go to PACE twice q week. She also reported that she went on leave of absence (LOA) with a friend on 4/23/23. The ADON indicated there was no monitoring of smoking materials when she came back from PACE or LOA. Administrator #2 was interviewed on 6/9/23 at 9:49 AM. He reported that the Corporate had informed him it was a violation of resident's rights dated October 2022 (rule of participation) to physically search a resident, so the facility was not doing the search when Resident #1 came back from LOA or PACE. Administrator #2 was notified of immediate jeopardy on 6/5/23 at 6:19 PM. The corrective action with a compliance date of 6/3/23 was as follows: 1. Resident #1 noted to be smoking in their room with oxygen in place causing a small fire. Staff immediately removed the resident and roommate to safety and extinguished the fire. Skin assessments completed on both residents with RN noting no concerns on 5/30/23. Both residents were referred to the medical team for complete assessment. Respiratory assessments completed on both residents by Respiratory Therapist on 5/31/23 noting no concerns. Medical team examinations were completed on 5/31/23 for both patients without concern noted. The nursing supervisor, on 5/30/23 at time of incident ensured that new oxygen tubing was placed for Resident #1 and there were no other smoking materials unsecured. Resident #1 was placed on one-on-one care by the Director of Nursing immediately following the incident in a private room. The Director of Nursing or designated nursing supervisor is responsible for scheduling the one-on-one supervision for Resident #1 and has designated direct care staff to maintain that supervision. The center Director of Nursing provided Resident#1 with additional footwear on 5/31/23. 2. All residents have the potential to be affected. The center Administrator reviewed the non-smoking signage in the center and found that it was in place at the time of the incident. A new smoking assessment was completed for all smokers by Nurse Leadership to include Unit Managers and Assistant Director of Nursing on 5/31/23 to ensure safe smoking and supervision provided as indicated. All current residents that smoke was assessed to ensure that their smoking materials were secured per policy by the Social Services Department/designee on 5/31/23. The center determined there were six additional residents that were also found to have a history of non-compliance with the center smoking policy and the Director of Nursing and Administrator in conjunction with the Social Services Department revised their smoking assessment(s) to make them supervised smokers on 6/2/2023 or prior. Upon completion of the updated smoking evaluation, care plans for the identified residents were updated by the Unit managers, Assistant Director of Nursing and Social Services Department. Updates reflected on the care plans were communicated to the direct care staff by the Director of Nursing and Assistant Director of Nursing at the time of the updates on 5/31/23, 6/1/23, 6/2/23 and ongoing. Room sweeps were conducted by the RN nursing supervisor and Maintenance Director on 5/30/23 (At time of incident) to ensure there were no other unsecured smoking items to include cigarettes and lighters. Additionally, smoking residents with oxygen use were reviewed by the QAPI committee to include the Director of Nursing, Assistant Director of Nursing, Medical Director, Social Services Department, Unit Managers, and the center Administrator for additional recommendations on 5/31/23. 3. Education was completed by the Nurse Practice Educator/designee on the smoking policy (Genesis Healthcare Smoking Policy and Procedure named Operations Policy 137) on or before 6/2/23 for all staff to include agency staff members regarding smokers, supervised and unsupervised no staff will work prior to education being completed. Staff members were educated verbally via phone by the Nurse Practice Educator/designee if they were not in the center at time of education. Any employees returning to work that have not been educated will be educated by the Nurse Practice Educator and the education completion will be tracked by the Director of Nursing and Assistant Director of Nursing. Education included assistance with utilization of lighting cigarettes, supervising smoking in accordance with assessed needs, ensuring disposal receptacles are available in smoking areas, monitoring compliance with policy, maintaining resident smoking materials at the nurse's station and smoking assessments to be completed quarterly and with significant changes. Ongoing education to be completed during New Employee Orientation by the Nurse Practice Educator/designee. All current resident smokers are to be educated on smoking policy by the center Administrator on 5/31/23. Ongoing education to be completed with new admissions by the Admissions Director/designee on facility smoking policy. This process was reviewed with the Admissions Director by the Administrator on 5/31/23. 4. The Director of Nursing/designee will complete an audit of all resident smokers, supervised and unsupervised, for smoking safety and proper storage of smoking materials Daily x4 weeks, then bi-weekly x2 weeks, then weekly x1 month, randomly thereafter beginning 5/31/23. Results of these audits will be brought before the Quality Assurance Performance Improvement Committee (QAPI) for any additional monitoring or modification of this plan monthly for 3 months for additional recommendations and to ensure the facility remains in compliance. Date of compliance: 6/3/23 The facility provided a corrective action plan on 6/6/23. The plan was not thorough, and the Administrator was notified. An acceptable credible allegation was provided by the Administrator on 6/9/23. F689 Accidents/Hazards 1. Resident (#1) noted to be smoking in their room with oxygen in place causing a small fire. Staff immediately removed the resident and roommate to safety and extinguished the fire. Skin assessments completed on both residents with RN noting no concerns on 5/30/23. Both residents were referred to the medical team for complete assessment. Respiratory assessments completed on both residents by Respiratory Therapist on 5/31/23 noting no concerns. Medical team examinations were completed on 5/31/23 for both patients without concern noted. The nursing supervisor, on 5/30/23 at time of incident ensured that new oxygen tubing was placed for resident #1 and there were no other smoking materials unsecured. Resident (#1) was placed on one-on-one care by the Director of Nursing immediately following the incident and will remain until the center determines that she is no longer a risk to herself and others. The Director of Nursing or designated nursing supervisor is responsible for scheduling the one-on-one supervision for resident (#1) and has designated direct care staff to maintain that supervision. The center Director of Nursing provided resident (#1) with additional footwear on 5/31/23. Center policy is for the staff to secure all resident smoking materials at the nursing station to include cigarettes, lighters, vapes and all other materials that one may use to light and smoke within the center. Staff then bring the materials to the smoking area and either light the cigarettes for the residents or give them their lighters for the smoking session and collect them at the end of the smoking session. The center has supervised smoking where the center staff monitor the smoking residents to ensure that they are smoking safely including but not limited to lighting, disposing, extinguishing, and handling their cigarette or other smoking apparatus. This policy/process has been in place at the center prior to this event. 2. All residents have a potential to be affected. The center Administrator reviewed the non-smoking signage in the center and found that it was in place at the time of the incident. A new smoking assessment was completed for all smokers by Nurse Leadership to include Unit Managers and Assistant Director of Nursing on 5/31/23 to ensure safe smoking and supervision provided as indicated. All current residents that smoke was assessed to ensure that their smoking materials were secured per policy by the Social Services Department/designee on 5/31/23. The center determined there were six additional residents that were also found to have a history of non-compliance with the center smoking policy by center staff noting resident smoking materials unsecured and the Director of Nursing and Administrator in conjunction with the Social Services Department revised their smoking assessment(s) to make them supervised smokers on 6/2/2023 or prior. Upon completion of the updated smoking evaluation, care plans for the identified residents were updated by the Unit managers, Assistant Director of Nursing and Social Services Department. Updates reflected on the care plans were communicated to the direct care staff by the Director of Nursing and Assistant Director of Nursing at the time of the updates on 5/31/23, 6/1/23, 6/2/23 and ongoing. Room sweeps were conducted by the RN nursing supervisor and Maintenance Director on 5/30/23 (At time of incident) to ensure there were no other unsecured smoking items to include cigarettes and lighters. Additionally, smoking residents with oxygen use were reviewed by the QAPI committee to include the Director of Nursing, Assistant Director of Nursing, Medical Director, Social Services Department, Unit Managers, and the center Administrator for additional recommendations on 5/31/23. Beginning 6/9/23, the center initiated additional steps to assess resident, #1, belongings and person upon return to the center from any absence from the center or upon any visitation from outside community members to ensure that she did not have any newly acquired smoking materials in her possession. This process will be conducted by the Director of Nursing, Assistant Director of Nursing, Admissions Director, Nursing Supervisors, Nurse Practice Educator, Skin Health Team Lead, Infection Preventionist, Minimum Data Set Nurse, Social Workers and licensed nurses as scheduled by the Director of Nursing/ Assistant Director of Nursing/ Administrator. The center Administrator and Assistant Director of Nursing met with the resident, #1, to discuss the additional steps on 6/9/23. 3. Education was completed by the Nurse Practice Educator/designee on the smoking policy (Genesis Healthcare Smoking Policy and Procedure named Operations Policy 137) on or before 6/2/23 for all staff (activities staff, dietary staff, housekeeping staff, therapy staff, department managers, licensed nurses and nursing assistants) to include agency staff members regarding smokers, supervised and unsupervised no staff will work prior to education being completed. Staff members were educated verbally via phone by the Nurse Practice Educator/designee if they were not in the center at time of education. Any employees returning to work that have not been educated, will be educated by the Nurse Practice Educator and the education completion will be tracked by the Director of Nursing and Assistant Director of Nursing. Education included assistance with utilization of lighting cigarettes, supervising smoking in accordance with assessed needs, ensuring disposal receptacles are available in smoking areas, monitoring compliance with policy, maintaining resident smoking materials at the nurse's station and smoking assessments to be completed quarterly and with significant changes. Ongoing education to be completed during New Employee Orientation by the Nurse Practice Educator/designee. All current resident smokers to be educated on smoking policy by the center Administrator on 5/31/23. Ongoing education to be completed with new admissions by the Admissions Director/designee on facility smoking policy. This process was reviewed with the Admissions Director by the Administrator on 5/31/23. Administrator/designee will educate the Director of Nursing, Assistant Director of Nursing, Admissions Director, Nursing Supervisors, Nurse Practice Educator, Skin Health Team Lead, Infection Preventionist, Minimum Data Set Nurse, Social Workers, and licensed nurses on 6/9/2023 the expectation to assess resident, #1, upon return from any absence from the center to verify the resident does not have any smoking materials. No named staff will work until education is completed and the Director of Nursing/Assistant Director of Nursing will be responsible for tracking the staff education. 4. The Director of Nursing/designee will complete an audit of all resident smokers, supervised and unsupervised, for smoking safety and proper storage of smoking materials Daily x4 weeks, then bi-weekly x2 weeks, then weekly x1 month, randomly thereafter beginning 5/31/23. The Administrator will audit the resident (#1) belongings and resident assessments completed by the Director of Nursing, Assistant Director of Nursing, Admissions Director, Nursing Supervisors, Nurse Practice Educator, Skin Health Team Lead, Infection Preventionist, Minimum Data Set Nurse, Social Workers, and licensed nurses upon resident, #1, return from LOAs beginning 6/9/2023 daily x4 weeks, then bi-weekly x2 weeks, then weekly x1 month, randomly thereafter beginning 6/9/23. Results of these audits will be brought before the Quality Assurance. Performance Improvement Committee (QAPI) for any additional monitoring or modification of this plan monthly for 3 months for additional recommendations and to ensure the facility remains in compliance. Date of IJ Removal: 6/10/23 On 6/12/23, the facility's credible allegation for immediate jeopardy was validated. Review of the facility's corrective action plan revealed evidence of 100% staff education regarding the smoking policy and that all smoking materials were kept at the nurse's station on 5/31/23 and 100% room audits for smoking materials on 5/30/23 and 5/31/23. The facility provided evidence of daily Quality Assurance auditing regarding smoking materials returned after smoke break starting 5/31/23 and ongoing. The facility also provided additional in-servicing beginning 6/9/23 on assessing Resident #1 and her belongings, upon return to the facility from any medical appointment, leave of absence or PACE program, for smoking materials. The facility provided evidence of daily Quality Assurance auditing regarding Resident #1's belongings being free of smoking materials starting 6/9/23 and ongoing. Observations and interviews revealed correct storage of smoking materials at the nurse's station. The facility's corrective action plan was validated as 6/10/23.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview with the resident and staff, the facility failed to allow a resident who had been known to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview with the resident and staff, the facility failed to allow a resident who had been known to smoke and was assessed as supervised with smoking, to smoke at the facility for 1 of 3 sampled residents reviewed for choices (Resident #1). Findings included: Resident #1 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #1 had moderate cognitive impairment and was independent with locomotion, transfers, and ambulation. A smoking assessment was completed for Resident #1 on 1/16/23, 4/17/23 and 5/25/23. The resident was deemed as supervised with smoking. Resident #1 care plan problem dated 1/16/23 was patient may smoke with supervision per smoking assessment. The approaches included monitoring the resident's compliance with smoking policy and maintaining resident's smoking materials at the nurse's station. A nursing note written by Nurse #2 dated 5/31/23 at 12:42 AM revealed Resident #1 lit a cigarette in her room and had caught a small fire, burning the floor mat, oxygen tubing and the curtain in the resident's room. A smoking assessment was completed on 5/31/23 for Resident #1. The assessment indicated that the resident had exhibited unsafe smoking practices by withholding smoking materials and attempted to smoke in unsafe place. The smoking decision was resident was not allowed to smoke. A nurse's note dated 5/31/23 at 5:10 PM indicated the Director of Nursing (DON) spoke with the resident regarding her smoking status. The DON explained to the resident that she would not be able to smoke because of her unsafe smoking practices. The resident had verbalized understanding. The resident was offered a smoking patch, but she declined to use it. Resident #1 was interviewed on 6/5/23 at 10:15 AM. She reported she had been a smoker for a long time. She reported that she was a supervised smoker since she violated the smoking policy by keeping smoking material with her and smoking in undesignated smoking areas. Resident #1 admitted that she smoked in her room a week ago. She stated she knew she was not supposed to smoke in her room, it was not safe, and she would break the smoking policy, but she did not know why she did it. She indicated that her oxygen saturation might have been low, which made her out of it. She added that after the incident on 5/30/23, she was not allowed to smoke. She stated that she was not happy about it but there was nothing she could do. A follow up interview was conducted with Resident #1 on 6/6/23 at 12:25 PM. She was in her room sitting at the side of the bed. With sad expression on her face, the resident stated she wanted to go outside and talk with her friends while they were smoking, but she was not allowed to smoke anymore. A telephone interview was conducted with the Ombudsman on 6/13/23 at 1:05 PM. She reported she was aware of the smoking incident with Resident #1 that happened on 5/30/23. She was notified that Resident #1 had not been following the smoking policy. She stated that if the resident had the desire to smoke the facility must allow her to smoke. She added that it was a violation of her right to stop her from smoking. The Director of Nursing (DON) was interviewed on 6/5/23 at 3:10 PM. The DON reported that Resident #1 was non-compliant with the facility's smoking policy. The resident was caught in the past trying to smoke in the room and she was also caught with smoking materials in her possession. She was reeducated on the facility's smoking policy. The DON stated after talking with the PACE (Program of all-inclusive care for the elderly), Medicare/Medicaid program that helps people meet their health care needs in the community and the Ombudsman, Resident #1 was provided a Nicotine patch and was not allowed to smoke.
Mar 2022 23 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and staff interviews the facility failed to assess whether self-administration of medicat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and staff interviews the facility failed to assess whether self-administration of medications was clinically appropriate for 1 of 1 residents (Resident #60) who was observed to have medications bedside. The findings included: Resident #60 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD) and a history of acute respiratory failure. Resident #60's Annual Minimum Data Set (MDS), dated [DATE] indicated the resident was cognitively intact, had clear speech, understood others and could be understood by others. A review of medical records including physician's orders, assessments, and care plan revealed no order to have medications at bedside. There was no assessment or care plan for self- administration of medications. Resident #60 had a physician's order for the following medications: Triamcinolone Acetonide Cream 0.1 %, apply to active areas topically every day and night shift for skin lesions. Nystatin Powder 100000 Units per Gram, Apply to abdominal folds topically every day and night shift for rash. On 3/14/2022 at 1:59 PM the resident was observed to have one tube of Triamcinolone Acetonide Cream and two bottles of Nystatin powder bedside. An interview was conducted with Resident #60 at the time of the observation. He stated he administered the medications himself. On 3/15/2022 at 12:21 PM the resident was observed to have one tube of Triamcinolone Acetonide Cream and two bottles of Nystatin powder bedside. An interview was conducted with Nurse #3 on 3/15/2022 at 12:55 PM. He stated he was not aware of an assessment of Resident #60 for safe administration of medications. He further stated the medications should not have been left bedside. On 3/15/2022 at 3:44 PM an interview was conducted with the Director of Nursing (DON). She stated they do not have any residents that self-administer medications. She stated residents who do self-administer should have an assessment to ensure they are safe to self-administer, be care planned for self-administration, and have a physician's order to self-administer medications. When asked if Resident #60 had those criteria in place, she stated he did not and he should not have medications bedside.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and staff interviews, the facility failed to review and revise the care plan in the area ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and staff interviews, the facility failed to review and revise the care plan in the area of nutrition (Resident #83) for 1 of 29 residents reviewed. The findings included: Resident #83 was admitted to the facility on [DATE] with multiple diagnoses including dementia and small bowel obstruction. Resident #83's weight on admission [DATE]) was 195 pounds (lbs.), 10/6/21 - 185 lbs., 12/15/21 - 180 lbs., 1/11/22 - 170 lbs., 2/24/22 - 168 lbs. and on 3/10/22 - 165 lbs. Resident #83's care plan for nutrition dated 7/29/21 was reviewed. The care plan problem was Resident #83 was at nutritional risk due to diagnoses of heart disease and hypercholesterolemia. The goal was Resident #83 will maintain a stabilized weight with no significant changes through next review. The approaches included honor food preferences within meal plan, weigh as ordered and to notify the RD of any significant loss or gain, provide regular/liberalized diet as ordered and house supplement as ordered. There were no changes to the care plan after Resident #83 had a significant weight loss. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #83 had severe cognitive impairment, and he needed supervision with set up help only with eating. The assessment further indicated that the resident's weight was 170 pounds (lbs.), and he had a weight loss, not on physician prescribed weight-loss regimen. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. She stated that the weights were discussed during the clinical meeting and the RD was in attendance. The DON further stated that the resident's weights were entered electronically, and the RD had access to the residents' weights. She indicated that the RD was responsible for addressing weight loss and for adding interventions when a resident had experienced a weight loss. The RD was interviewed on 3/17/22 at 3:35 PM. The RD stated that she was responsible for coding the MDS assessment section K (nutritional status) and for developing and revising the care plan for nutrition. She reported that she assessed resident's nutritional status quarterly and the last time she saw Resident #83 was on 1/24/22. She verified that she was aware that Resident #83 had a significant weight loss, but she missed to add new interventions and to revise the care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews and record review, the facility failed apply a right-hand orthotic carrot or a rolled wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews and record review, the facility failed apply a right-hand orthotic carrot or a rolled wash cloth as ordered. This was for 1 (Resident #36) of 3 residents reviewed for range of motion. The findings included: Resident #36 was admitted on [DATE] with a diagnoses of Parkinson's Disease and Cerebral Vascular Accident. Review of Resident #36's cumulative Physician orders included an order dated 9/29/21 for the use of and orthotic carrot/rolled wash cloth in his right hand daily and to remove it at bedtime. An orthotic carrot enables painless positioning the fingers away from the palm to protect the skin from excessive moisture, pressure, and the risk of nail puncture injuries. Review of Resident #36's undated electronic Bedside [NAME] read an orthotic carrot/rolled wash cloth in his right hand daily and remove it at bedtime. A electronic [NAME] is a brief overview of each resident that provides information about how to and what to do when caring for a resident. Resident #36's quarterly Minimum Data Set, dated [DATE] indicated he was cognitively intact, no behaviors and required total staff assistance with all of his activities of daily living (ADLs) and limited range of motion to both upper extremities. Resident #36's care plan last revised on 7/8/21 for a risk of skin breakdown due to contractures. Interventions included a orthotic carrot/rolled wash cloth in his right hand daily. Review of Resident #36's daily electronic Nursing Assistant (NA) documentation for March 2022 indicated no evidence that his orthotic carrot or rolled wash cloth was applied on 3/8/22 and 3/11/22. NA #9 documented she applied his orthotic on 3/14/22 at 11:43 AM. There was no documentation that Resident #36 orthotic carrot or rolled wash cloth was applied on 3/15/22 but there was documentation on 3/16/22 at 6:51 AM but there was no staff initials. An observation was conducted on 3/14/22 at 2:00 PM of Resident #36 lying in bed. His right hand was contracted and his fingers were folded into his right palm. There was no observed orthotic carrot or rolled wash cloth in his right hand. Also, there was no observed orthotic carrot lying anywhere in his room. Observations conducted on 3/15/22 at 10:00 AM, 12:50 PM and 4:16 PM of Resident #36 lying in bed. There was no observed orthotic carrot or rolled wash cloth in his right hand. Observations conducted on 3/16/22 at 8:54 AM, 11:02 AM and 1:16 PM of Resident #36 lying in bed. There was no observed orthotic carrot or rolled wash cloth in his right hand. An interview was conducted on 3/16/22 at 11:00 AM with NA #6. She stated she was not aware that Resident #36 should wear a orthotic carrot or a rolled wash cloth to his right hand. She stated if he was to wear one, it would be on his electronic [NAME]. An interview was conducted on 3/16/22 at 11:40 AM with NA #9. She stated she worked with Resident #36 on 3/14/22 and she applied a rolled wash cloth to his right hand contracture. She stated if it wasn't in his hand at 2:00 PM, someone must have removed it or it fell out of his hand. An interview was conducted on 3/17/22 at 9:09 AM with NA #3. She stated she was not aware that Resident #36 should wear a orthotic carrot or a rolled wash cloth to his right hand. NA #3 stated apparently there was not an order for it because she did not think it was on his daily electronic [NAME] task documentation. An observation was conducted on 3/17/22 at 11:40 AM of Resident #36. There was no observed orthotic carrot or rolled wash cloth in his right hand. An interview was conducted on 3/17/22 at 4:20 PM with the Director of Nursing (DON). She stated Resident #36 was ordered to have a orthotic carrot or a rolled wash cloth in his right hand every day. The DON stated it was likely due to staffing turnover and the use of agency aides that it was not being applied consistently.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and staff interviews, the facility failed to prevent a resident from falling out of bed d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and staff interviews, the facility failed to prevent a resident from falling out of bed during a bed bath when one staff provided assistance for a resident who was dependent on two staff for bathing (Resident #64). The facility also failed to thoroughly investigate and analyze falls to determine causative factors and implement appropriate interventions to reduce the risk for further falls (Residents #64 and #67). This was for 2 of 9 residents reviewed for accidents. The findings included: 1) Resident #64 was originally admitted to the facility on [DATE] with diagnoses that included nontraumatic intracerebral hemorrhage (bleeding into the brain tissue) , quadriplegia (paralysis of all extremities), aphasia (difficulty in communication), and presence of a feeding tube and tracheostomy. Resident #64 had multiple hospitalizations from 11/14/21 until 12/29/21. His most recent readmission to the facility was 12/29/21. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #64 rarely made himself-understood, rarely understood others and had severely impaired decision-making skills. Resident #64 had no behaviors or rejection of care. He was coded as extensive assistance of 2 people for bed mobility and was dependent on 2 people for bathing, dressing and toileting. Resident #64 was coded with limited mobility to both sides of his upper and lower extremities. The plan of care for Resident #64 included the following: - A focus area for requiring assistance/is dependent for Activities of Daily Living (ADL) care related to stroke. This care area was initiated on 12/29/21 and last reviewed on 1/5/22. The interventions did not address the assistance needed for ADL care, to include bathing, or the need for 2-person assistance ADL tasks, initially or after the review on 1/5/22. - A focus area for risk for falls due to impaired mobility. This care area was initiated on 12/29/21. The interventions read: to provide verbal cues for safety and sequencing when needed, place call light within reach while in bed or close proximity to the bed and maintain a clutter free environment with consistent furniture arrangement. On 2/28/22 an intervention was added that read; 2 person assist with ADL care as needed. a) An Event Summary Report dated 2/28/22 indicated Resident #64 had a witnessed fall in his room during a bed bath on 2/28/22 at 11:15 AM. The narrative of the incident indicated a nurse aide (NA) was giving Resident #64 a bath and had him turned to his left side when he started to slide off the bed. The NA was unable to stop the fall with her hands as they were covered in soapy water and couldn't hold onto him. Resident #64 was noted with minor injuries described as a small scratch below his left eyebrow and facial redness under the left eyebrow, cheek, and forehead area. A Nurse Practitioner note dated 2/28/22 indicated Resident #64 was observed on the floor during her rounds and nursing staff had reported Resident #64 slid from the bed during morning care. He was assessed with only a small bruise noted to his left upper eyelid. The tracheostomy and feeding tube were in place. Resident #64's Bedside [NAME] Report (NA Care Guide) dated 3/16/22 was reviewed and revealed it had been updated on 2/28/22 to read; a 2 person assist with ADL care as needed for dressing, grooming, and bathing. No other assistance needs were noted for ADLs such as toileting, personal hygiene, or transfers on the report. On 3/16/22 at 2:10 PM, an interview occurred with Nurse #5 who completed the falls incident report on 2/28/22 and was familiar with Resident #64. She explained NA #14 requested assistance because Resident #64 had fallen out of bed while she was providing a bed bath to him. The NA explained to her that she had rolled Resident #64 towards her, and he kept rolling over, falling to the floor. Nurse #5 stated the NA was unable to stop the fall as her hands were soapy and wet. Nurse #5 stated NA #14 was the only staff member present at the time of the fall and that Resident #64 required 2 staff members with his ADL care prior to and after the fall on 2/28/22. Nurse #5 stated Resident #64 only sustained a small abrasion to the left outer eye and was assessed by the facility Nurse Practitioner immediately, as she was in the facility making rounds. An interview was conducted with NA #14 on 3/16/22 at 2:20 PM, who stated she had worked at the facility for close to two years and was familiar with Resident #64. NA #14 was asked to describe the events that occurred on 2/28/22 when Resident #64 fell out of bed during his bed bath. NA #14 stated she had turned him on his left side facing her. She had one hand on his body and the other hand was in the soapy water basin getting the washcloth ready when he began to continue rolling forward ending up on the floor. NA #14 stated she couldn't prevent the fall with her hands as they were soapy and wet, so she tried to guide him to the floor using her legs and retrieved Nurse #5 immediately. NA #14 indicated she assisted Resident #64 with his morning care and bed bath without assistance from another staff member on 2/28/22, had always provided care to Resident #64 by herself and was unaware he required 2 people to be present. When she was asked she would know someone needed 2-person assistance with personal care and bathing she stated, by asking the nurse. NA #14 denied knowing what the NA Care Guide was used for or where to find it. On 3/16/22 at 2:30 PM, the Director of Nursing (DON) was interviewed and stated she was aware that Resident #64 fell from the bed during a bed bath with only 1 staff member present, when there should have been 2 staff members present. She was aware the nursing supervisor provided education to the nursing and NA staff on 3/2/22 regarding Resident #64 required 2 person assist with ADLs as needed. The DON explained the NA Care Guide was generated by the care plan and because the care plan didn't specify 2-person assistance with ADL's it would not have shown up on the NA Care Guide, however she felt the staff knew to provide 2-person assistance with Resident #64's ADL care as he was unable to provide assistance due to his medical conditions. An interview occurred with NAs #6 and #7 who were familiar with Resident #64. They both stated had required 2-person assistance with all ADLs prior to and after the fall that occurred on 2/28/22 as he had no control with his body movements. b) An Event Summary Report dated 2/28/22 indicated Resident #64 had a witnessed fall in his room during a bed bath on 2/28/22 at 11:15 AM. The narrative of the incident indicated a nurse aide (NA) was giving Resident #64 a bed bath and had him turned to his left side when he started to slide off the bed. The NA was unable to stop the fall with her hands as they were covered in soapy water. Resident #64 was noted with minor injuries described as a small scratch below his left eyebrow and facial redness under the left eyebrow, cheek, and forehead area. The fall investigation area of the incident report included the following: - Preventive measures in place: verbal cues for safety and sequencing when needed. - Interventions added immediately after the fall and care plan updated: resident assisted back to bed. - Activity during incident: NA was doing ADL care. - Was fall related to ambulation status: yes- non-ambulatory. - Potential contributing factors were stroke and quadriplegia status. The Summary of Investigation portion of the report stated the root cause/conclusion was physical deficits and the corrective action was for 2 person assist with ADL care as needed. The report did not indicate if an Interdisciplinary Departmental Team (IDT) meeting was held, or the date investigation of the incident was completed. Nurse #5 was interviewed on 3/16/22 at 2:10 PM. She was the nurse that completed the Event Summary Report for Resident #64 on 2/28/22. She recalled the resident rolled out of bed during a bed bath with only one NA present. When she assessed him he was found to have a small scratch to the left eyebrow area and redness to the left side of his face. The nurse placed Resident #64 on routine neurochecks, and vital signs with no other injuries were noted. Nurse #5 stated she completed the computerized Event Summary Report to the best of her ability and placed the root cause as physical deficits and corrective action was to have 2 people present during ADL's. On 3/17/22 at 10:40 AM, an interview was conducted with the Director of Nursing (DON). She stated falls were discussed every morning in an IDT meeting that included herself, the therapy department, social work, nurse managers, activities, and the Registered Dietician via Zoom. The Event Summary Reports were reviewed and discussed, however, there was no formal documentation of the meeting, only what was present on the Event Summary Reports. The DON further added, when a fall occurred the assigned nurse completed as much as they could of the computerized Event Summary Report to include the root cause and any interventions that were put into place. After the falls meeting the nursing supervisors were responsible for adding to the investigation area what was discussed in the meeting, and to update the root cause, interventions, and care plan accordingly. Nursing Supervisor #1 was interviewed on 3/17/22 at 1:58 PM, and confirmed she was part of the daily IDT meeting where falls were discussed. They discussed what happened and what type of interventions might be needed. Nursing Supervisor #1 stated there was no documentation regarding the IDT meeting and most of the time the nursing staff had already filled out the Summary of Investigation portion of the Event Summary Report. She verified after the IDT meeting the nursing supervisors were to update the root cause and interventions as needed as well as update the care plan. Nursing Supervisor #1 was unable to state whether this did or did not occur for Resident #64's 2/28/22 fall. 2) Resident #67 was admitted to the facility on [DATE] with diagnoses that included muscle weakness, pain in the lower leg and polyneuropathy (damage to nerves in different parts of the body). The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #67 had moderately impaired cognition. She had no behaviors or rejection of care and required supervision of 1 person for bed mobility and transfers. A wheelchair was used for mobility. Resident #67's active care plan included a focus area for being at risk for falls due to impaired mobility and history of multiple falls, that was initiated on 1/10/22. The interventions included: - Call light within reach when in bed or in close proximity to the bed. - Clutter free environment. - When in bed or bedside chair, place personal items within reach. - Encourage resident to call for assistance with toileting. This was added on 1/28/22. An Event Summary Report dated 1/29/22, revealed Resident #67 had a fall at 11:45 AM on 1/29/22. The circumstances of the event indicated staff observed Resident #67 on the floor with her head near the dresser and bed. She was laying on her left side with complaints of right hip pain. Her son was present in the room as well. The physician was notified and provided an order to send Resident #67 to the emergency room (ER) for evaluation of right hip pain. The Summary of Investigation portion of the report indicated the root cause/conclusion was mental/physical deficits and the corrective action was physician evaluation. The report did not indicate if an Interdisciplinary Departmental Team (IDT) meeting was held, or the date the investigation of the incident was completed. On 3/17/22 at 10:40 AM, an interview was conducted with the Director of Nursing (DON) who stated falls were discussed every morning in an IDT meeting that included herself, therapy department, social work, nurse managers, activities, and the Registered Dietician via Zoom. The Event Summary Reports were reviewed and discussed, however, there was no formal documentation of the meeting only what was present on the electronic Event Summary Reports. The DON further stated, when a fall occurred the assigned nurse completed as much as they could of the Event Summary Report to include the root cause and any interventions that were put into place. After the falls meeting the nursing supervisors were responsible for adding to the investigation area what was discussed in the meeting, and to update the root cause, interventions, and care plan accordingly. An interview was conducted with Nurse #5 on 3/17/22 at 11:10 AM. She was the nurse that completed the Event Summary Report for Resident #67 on 1/29/22. She recalled being called to the room and finding Resident #67 lying beside the bed in front of the bedside commode with her son standing over her. Nurse #5 stated Resident #67 told her she was being assisted by her son to the bedside commode and her legs gave out causing her to fall. He was unable to assist her back up due to new onset of pain in her right hip. She was sent to the ER for evaluation and returned to the facility a short time later with no injuries. Nurse #5 explained nursing staff completed the computerized Event Summary Report and filled out the form to include the root cause and intervention section. When filling these two parts out the nursing staff are to put what they felt was the contributing factors at the time of the fall. Nursing Supervisor #1 was interviewed on 3/17/22 at 1:58 PM, and confirmed she was part of the daily IDT meeting where falls were discussed. They discussed what happened and what type of interventions might be needed. Nursing Supervisor #1 stated there was no documentation regarding the IDT meeting and most of the time the nursing staff had already filled out the Summary of Investigation portion of the report. She verified after the IDT meeting the nursing supervisors were to update the root cause and interventions as well as update the care plan. Nursing Supervisor #1 was unable to state whether this did or did not occur for Resident #67's fall on 1/29/22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, Registered Dietician (RD), family and staff interview, the facility failed to implement new...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, Registered Dietician (RD), family and staff interview, the facility failed to implement new interventions when a resident was identified to have a significant weight loss for 1 of 5 sampled residents reviewed for nutrition (Resident #83). Findings included: Resident #83 was admitted to the facility on [DATE] with multiple diagnoses including dementia and small bowel obstruction. Resident #83's weight on admission [DATE]) was 195 pounds (lbs.) and on 1/11/21, he weighed 170 lbs., a 12.82 % weight loss in 6 months. Resident #83's weight on 12/15/21 was 180 lbs. and on 1/11/21, the resident weighed 170 lbs., a weight loss of 5.56 % in 1 month. Resident #83 had a physician's order for house supplement daily on 9/3/21 and was increased to twice a day on 11/4/21. Review of Resident #83's weights revealed that he continued to lose weight. His weight on 2/21/22 was 168 lbs. and on 3/10/22, his weight was 165 lbs. Resident #83's care plan for nutrition dated 7/29/21 was reviewed. The care plan problem was Resident #83 was at nutritional risk due to diagnoses of heart disease and hypercholesterolemia. The goal was Resident #83 will maintain a stabilized weight with no significant changes through next review. The approaches included honor food preferences within meal plan, weigh as ordered and to notify the RD of any significant loss or gain, provide regular/liberalized diet as ordered and house supplement as ordered. There were no changes to the care plan after Resident #83 had a significant weight loss. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #83 had severe cognitive impairment, and he needed supervision with set up help only with eating. The assessment further indicated that the resident's weight was 170 pounds (lbs.), and he had a weight loss, not on physician prescribed weight-loss regimen. The RD notes were reviewed. The note dated 10/29/21 indicated that Resident #83's weight was 185 lbs. He was on a regular/liberalized diet, consuming 25-75% of meals with averaged of 54%. Per family, he likes sweets, house shake was ordered for additional caloric support. The note dated 1/24/22 revealed Resident #83's weight was 170 lbs. He has a significant weight loss of 13 % in 6 months. His meal intakes and weights remained stable in 3 months. His house shake was increased recently. No new recommendation at this time. Resident #83 was observed on 3/16/22 at 12:25 PM. His lunch tray contained a fish sandwich. He did not eat his sandwich and stated that he didn't like fish. His dietary card did not list his food likes and dislikes. Nurse Aide (NA) #1 was interviewed on 3/16/22 at 12:46 PM. She stated that Resident #83 was a picky eater, and he would seldom eat the food served. The NA reported that the resident's family had brought food for him, and they were kept in the freezer. At 12:50 PM, the NA was observed to heat a hamburger sandwich and offered it to the resident. Resident #83's family member was interviewed on 3/16/22 at 10:20 AM. The family member indicated that she/he was concerned of resident's weight loss. The resident was a picky eater and she/he brought food to the facility for him to eat in case he refused the food served by the facility. The family member was concerned that the staff was not offering the food she brought for the resident. When she came to visit, the foods (she brought) were still in the freezer. The family was told by the staff that they did not have a microwave in the unit to heat the resident's frozen food. The family further stated that the resident disliked fish and the staff was informed of this. The Nurse Practitioners were not available for interview. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. She stated that the weights were discussed during the clinical meeting and the RD was in attendance. The DON further stated that the resident's weights were entered electronically, and the RD had access to the resident's weights. She indicated that the RD was responsible for addressing weight loss and for adding interventions when a resident had experienced a weight loss. The RD was interviewed on 3/17/22 at 3:35 PM. The RD stated that she was responsible for coding the MDS assessment section K (nutritional status) and for developing and revising the care plan for nutrition. She reported that she assessed resident's nutritional status quarterly and the last time she saw Resident #83 was on 1/24/22. She verified that she was aware that Resident #83 had a significant weight loss, but she missed to add new interventions. She explained that the resident was already on house supplement, and she had recommended yesterday (3/16/22) to increase it from twice a day to 3 times a day and to weigh the resident weekly. The RD further stated that she added the resident's food preferences on the dietary card.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and staff interviews, the facility failed to administer water flushes via a feeding tube at...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and staff interviews, the facility failed to administer water flushes via a feeding tube at the physician ordered flow rate for 1 of 2 residents reviewed with tube feedings (Resident #64). The findings included: Resident #64 was originally admitted to the facility on [DATE] with diagnoses that included nontraumatic intracerebral hemorrhage (bleeding into the brain tissue) , aphasia (difficulty in communication), and presence of a feeding tube. Resident #64 had multiple hospitalizations from 11/14/21 until 12/29/21. His most recent readmission to the facility was 12/29/21. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #64 rarely made himself understood, rarely understood others and had severely impaired decision-making skills. He was coded as receiving 51% of more of his total calories through a tube feeding and an average fluid intake of 501 cubic centimeters (cc) per day or more by tube feeding. Resident #64's active care plan, last reviewed 1/5/22, revealed a focus area for an enteral feeding tube to meet nutritional needs. The interventions included to provide water as ordered. A review of Resident #64's active physician orders included an order dated 1/28/22 to flush the feeding tube with 150 milliliters (ml) of water every 4 hours. A nutritional note dated 2/12/22 indicated Resident #64 received 100% nutrition and hydration via a feeding tube. The feeding tube was to be flushed with 150 ml of water every 4 hours. An observation of Resident #64 on 3/14/22 t 10:20 AM, revealed his feeding tube was connected to a continuous bottle of formula with a standby bag of water running at 145 ml every 4 hours on the pump. Resident #64's lips were not dry or cracked in appearance. On 3/15/22 at 10:22 AM, an observation of Resident #64 occurred. He was connected to a continuous bottle of tube feed formula with a standby bag of water running at 145 ml every 4 hours on the pump. On 3/16/22 at 8:54 AM, Resident #64 was observed. He was connected to a continuous bottle of tube feed formula with a standby bag of water running at 145 ml every 4 hours on the pump. An observation was made with Nursing Supervisor #1 on 3/16/22 at 10:01 AM, of Resident #64's water flush setting on the tube feed pump. She acknowledged the rate was at 145 ml every 4 hours and would need to check the orders for the correct rate setting. Nursing Supervisor #1 was interviewed on 3/16/22 at 10:35 AM. She had reviewed Resident #64's current physician orders and verified the water flush order was for 150 ml every 4 hours. She was unable to state why the rate was different than the physician's order. During the interview, Nursing Supervisor #1 re-set the tube feed pump for water flushes at 150 ml every 4 hours. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated she expected water flushes to be at the prescribed rate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and staff interview, the facility failed to have a medication error rate of less than 5% as ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and staff interview, the facility failed to have a medication error rate of less than 5% as evidenced by 2 medication errors of 25 opportunities resulting in a medication error rate of 8% for 2 of 5 residents observed during the medication pass (Residents # 95 & #47). Findings included: 1. Resident #95 was admitted to the facility on [DATE] with multiple diagnoses including glaucoma. Resident #95 had physician's orders dated 7/1/15 for Combigan (used to treat glaucoma) - instill 1 drop in both eyes twice a day, wait 3 -5 minutes between drops and on 6/10/16 for Trusopt (used to treat glaucoma) - 1 drop to left eye twice a day. Resident #95 was observed on 3/16/22 at 9:10 AM during the medication pass. Nurse #2 was observed to instill 1 drop of Combigan to the resident's left and right eye and followed by 1 drop of Trusopt to the resident's left eye. Nurse #2 did not wait at least 3 minutes between eye drops. Nurse #2 was interviewed on 3/16/22 at 9:14 AM. When asked how long she had to wait between eye drops, she replied I don't know. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. She stated that she expected nurses to wait 3-5 minutes between eye drops. The DON reported that Nurse #2 was an agency nurse, and she was a new nurse with one or two years of nursing experience. 2. Resident # 47 was admitted to the facility on [DATE] with multiple diagnoses including diabetes mellitus (DM). Resident #47 had a physician's order dated 5/18/21 for Regular insulin (used to treat DM) 4 units subcutaneous (SQ) with meals for DM. Resident #47 was observed during the medication pass on 3/16/22 at 11:40 AM. Nurse #2 was observed to check the resident's finger stick blood sugar and the result was 96. Nurse #2 was observed to prepare and to administer 4 units of Regular insulin to the resident's right lower quadrant. Resident #47 did not have her lunch tray yet. Resident #47 was observed to have her lunch tray served on 3/16/22 at 12:40 PM. Nurse #2 was interviewed on 3/16/22 at 12:45 PM. She reported that she always administered Resident #47's insulin before meals. When she checked the order to give it with meals, she replied, I missed that order. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. The DON stated that she expected nurses to follow physician's orders. The DON reported that Nurse #2 was an agency nurse, and she was a new nurse with one or two years of nursing experience.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to prevent a significant medication error for 1 of 1 sampled res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to prevent a significant medication error for 1 of 1 sampled resident reviewed for facility reported incident (Resident #49). Resident #49 had taken an opioid medication 2 tablets without a doctor's order. Findings included: Resident #49 was admitted to the facility on [DATE] with multiple diagnoses including tobacco and alcohol abuse and schizophrenia. Review of the incident report dated 12/31/21 revealed that the facility had investigated a medication error incident on Resident #49. The investigation revealed that Nurse #3 had left a medication cup containing 2 tablets of oxycodone (opioid pain reliever)/acetaminophen (non-opioid pain reliever) 5/325 milligrams (mgs) and 1 tablet of gabapentin (used to treat seizures and nerve pain) on top of the bedside table in front of Resident #49. The medications (oxycodone and gabapentin) were ordered and prepared for Resident #49's roommate. When the Nurse turned his back to assist Resident #49's roommate, Resident #49 took the medications. The report indicated that the physician was notified of the medication error and the resident was monitored for possible adverse reactions. The root cause of the error was medications were not handled correctly and should not have been placed on wrong resident's bedside table. The corrective action was Nurse #3 was provided education on medication administration. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #49 had moderate cognitive impairment. Nurse #3 was interviewed on 3/16/22 at 4:30 PM. The Nurse stated that Resident #49 was confused and had memory problems. He reported that on 12/31/21 at round 8 AM, he prepared Resident #49 roommate's medications (Oxycodone/acetaminophen 5/325 mgs - 2 tablets and Gabapentin 300 mgs - 1 tablet). He went into Resident #49's room and his roommate requested to be pulled up in bed. He placed the medication cup with the medications on top of the bedside table in front of Resident #49 and assisted his roommate. When he turned his back, Resident #49 had taken the medications. Nurse #3 confirmed that it was his fault for leaving the medications in front of a resident who was confused. Nurse #3 reported that the physician was notified of the medication error and the resident was monitored for possible adverse reactions. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. The DON verified the medication error incident on Resident #49. She stated that the medication error incident dated 12/31/21 was investigated and the Nurse was in-serviced on medication administration and the importance of not leaving medications within reach of roommate. Resident #49 was monitored and there were no adverse reactions noted.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on record review, observation and staff interview, the facility failed to discard expired medications and to date multiple dose medications in 1 of 2 medication carts (400 hall medication cart) ...

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Based on record review, observation and staff interview, the facility failed to discard expired medications and to date multiple dose medications in 1 of 2 medication carts (400 hall medication cart) and 1 of 1 medication room observed. Findings included: 1. On 3/17/22 at 11:30 AM, the medication cart on 400 hall was observed with Nurse #2. The following expired and undated medications were observed in the cart: 1 bottle of Sodium Chloride 1 gram (gm) tablet - expiration date 1/2022 2 bottles of Aspirin 325 milligrams (mgs) tablet - expiration date 11/2021 1 Albuterol Sulfate 90 microgram (mcg) inhalation - expiration date 10/2021 1 Ventolin HFA 90 mcg. Inhalation - expiration date 10/2021 1 bottle of Iron liquid 220 mgs /5 milliliter (ml) - expiration date 2/2022 1 vial of Humalog insulin (used) - undated (the manufacturer's storage instruction indicated once opened, Humalog should be stored at room temperature and used within 28 days) 2. On 3/17/22 at 12:01 PM, the medication room was observed. There was 1 expired medication observed. 1 bottle of Hibiclens - expiration date 10/2021 Nurse #2 was interviewed on 3/17/22 at 12:03 PM. The Nurse stated that the night shift nurses were responsible for checking the medication carts and the medication room for expired and undated medications. The Registered Nurse (RN) Supervisor #1 was interviewed on 3/17/22 at 12:06 PM. The RN Supervisor observed the expired and undated medications and confirmed that the medications identified were expired and the used insulin was undated. She commented that obviously the night shift nurses who were responsible for checking the medication carts and the medication room were not doing their job. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. The DON stated that the night shift nurses were responsible for checking the medication carts and the medication room for expired and undated medications.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observations and staff interviews, the facility failed to label, and date opened food items in 1 of 2 nourishment refrigerators reviewed for food storage (500 hall). The findings included: ...

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Based on observations and staff interviews, the facility failed to label, and date opened food items in 1 of 2 nourishment refrigerators reviewed for food storage (500 hall). The findings included: In an observation of the 500-hall nourishment refrigerator conducted with Nurse #1 on 3/16/22 at 3:30 PM, the following were observed: - One 16-ounce bottle of sauce that was opened but had no date to indicate when it was originally opened. - One 10-ounce container of coffee creamer that was opened but had not date to indicate when it was originally opened. - One half of a ham sandwich in a clear plastic bag that was unsealed and not dated to indicate when the sandwich was made. During the observation , an interview was conducted with Nurse #1 and stated all items should be dated when opened and received from a family member for a resident. Nurse #1 confirmed the items found in the 500-hall nourishment refrigerator did not have a date on them and were disposed. The Dietary Manager (DM) was interviewed on 3/17/22 at 11:10 AM, and stated dietary staff were responsible for removing opened items that were not labeled and dated or sealed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with residents and staff, the facility failed to treat residents with dignity and respect ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with residents and staff, the facility failed to treat residents with dignity and respect when the facility staff utilized their cell phones for personal phone calls while assisting residents with the Activities of Daily (ADLs) care. This resulted in the residents feeling invisible and angry. This was for 3 (Resident #26, Resident #139 and Resident #96) of 7 residents reviewed for dignity. The findings included: 1. Resident #26 was admitted on [DATE]. Resident #26's quarterly Minimum Data Set, dated [DATE] indicated he was cognitively intact and required extensive staff assistance with all of his ADLs. An interview was conducted with Resident #26 on 3/17/22 at 2:22 PM. He stated it was not uncommon for the aides to talk on their personal phones during his care. He stated it made him feel invisible when they wore earbuds because he was unsure if the aides were talking to him or to the person on the phone. He stated he was the Resident Council President and this was discussed in a meeting months ago but there had been no improvement. Resident #26 stated it was mostly the agency aides doing it but some of the permanent staff were doing it too. He did not wish to provide any staff names. Review of a Resident Council grievance dated 11/28/21 indicated that the staff were gathering at the end of the 400 hall talking laughing and using their personal phones. Attached to the grievance was an in-service sign-in sheet dated 11/30/21 regarding professional behavior with 9 staff signatures. An interview was conducted on 3/17/22 at 11:25 AM with Nursing Assistant (NA) #4. She stated the staff was in-serviced about not using personal phones in the facility. She stated if staff needed to make or take a phone call, they had go outside or to their car. NA #4 continued that she did accept calls during resident care if they were important phone calls. An interview was conducted on 3/17/22 at 11:30 AM with NA #3. She stated she did answer her personal phone while performing personal care but she did not stay on her phone to chat. An interview was conducted on 3/17/22 at 3:42 PM with the Administrator. He stated he was aware of the problem back in November 2021 and the aides were in-serviced about not talking on the personal phones during care out of respect. He stated he was not aware that it was an ongoing problem. 2. Resident #139 was admitted on [DATE]. Resident #139's quarterly Minimum Data Set, dated [DATE] indicated he was cognitively intact and required extensive staff assistance with all of his ADLs except for eating. An interview was conducted on 3/17/22 at 11:20 AM with Resident #139. He stated it was not uncommon for the aides to talk on their personal phones during care and it made him feel angry. He stated Nursing Assistant (NA) #4 frequently talked on her personal phone during care. Resident #139 stated it was brought to the attention of management months ago during a Resident Council meeting but was ongoing. Review of a Resident Council grievance dated 11/28/21 indicated that the staff were gathering at the end of the 400 hall talking laughing and using their personal phones. Attached to the grievance was an in-service sign-in sheet dated 11/30/21 regarding professional behavior with 9 staff signatures. An interview was conducted on 3/17/22 at 11:25 AM with NA #4. She stated the staff was in-serviced about not using personal phones in the facility. She stated if staff needed to make or take a phone call, they had go outside or to their car. NA #4 continued that she did accept calls during resident care if they were important phone calls. An interview was conducted on 3/17/22 at 11:30 AM with NA #3. She stated she did answer her personal phone while performing personal care but she did not stay on her phone to chat. An interview was conducted on 3/17/22 at 3:42 PM with the Administrator. He stated he was aware of the problem back in November 2021 and the aides were in-serviced about not talking on the personal phones during care out of respect. He stated he was not aware that it was an ongoing problem. 3. Resident #96 was admitted on [DATE]. Resident #96's quarterly Minimum Data Set, dated [DATE] indicated she was cognitively intact and required extensive staff assistance for all of her ADLs. An interview was conducted on 3/17/22 at 8:57 AM with Resident #96. She stated staff used her room frequently to talk on their personal phones. She stated it was because the reception was better in her room. She stated there had been occasions where the agency aides were talking on their personal phones during her personal care and it made her feel angry. Resident #96 stated Nursing Assistant (NA) #3 did it frequently. Review of a Resident Council grievance dated 11/28/21 indicated that the staff were gathering at the end of the 400 hall talking laughing and using their personal phones. Attached to the grievance was an in-service sign-in sheet dated 11/30/21 regarding professional behavior with 9 staff signatures An interview was conducted on 3/17/22 at 11:30 AM with NA #3. She stated she did answer her personal phone while performing personal care but she did not stay on her phone to chat. An interview was conducted on 3/17/22 at 11:25 AM with NA #4. She stated the staff was in-serviced about not using personal phones in the facility. She stated if staff needed to make or take a phone call, they had go outside or to their car. NA #4 continued that she did accept calls during resident care if they were important phone calls. An interview was conducted on 3/17/22 at 3:42 PM with the Administrator. He stated he was aware of the problem back in November 2021 and the aides were in-serviced about not talking on the personal phones during care out of respect. He stated he was not aware that it was an ongoing problem.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on observations, Resident Council residents interviews, staff interviews and record review, the facility failed to resolve repeated grievances and failed to provide a written grievance response ...

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Based on observations, Resident Council residents interviews, staff interviews and record review, the facility failed to resolve repeated grievances and failed to provide a written grievance response for 3 (November 2021, December 2021 and February 2022) of 3 months of resident council meeting minutes reviewed. The findings included Review of the facility policy titled Grievances/Concern last revised 11/1/21 read in part as follows: The facility will investigate, document and follow up on all concerns and grievances. The Center Executive Director (CED) will serve as the Grievance Officer with oversight of the grievance process which include the issuing written grievance decisions to the resident for Civil Rights issues and upon request by the resident or responsible party (RP). Review of the Resident Council meeting minutes dated 11/28/21 read under the heading What would make living here even better with the documented response of better meals and repair of the television located in the main dining room. Attached to the meeting minutes was a grievance regarding Administration requesting follow up on the renovations to the door leading to the courtyard mentioned in the July 2021 Resident Council meeting. The response to the grievances read as follows: Quotes being obtained. The grievance read that the resolution was shared with the Resident Council on 12/21/21. There was no mention that a written response was provided to the Resident Council President or committee members. There was also a grievance dated 11/28/21 regarding the staff gathering at the end of the 400 hall talking loudly, laughing and on their personal cell phones. There was no documented evidence that any follow up in person or written to the person in attendance of the meeting. Review of the Resident Council meeting minutes dated 12/27/21 read under the heading Discussion of Old/Unfinished Business read the television in the main dining room was still not fixed. There was attached to the minutes a grievance form from several residents regarding the staff not disposing dirty briefs in trash cans but leaving them on the floor in their rooms. Also attached was documentation of an in-service sign-in sheet dated 12/29/21 regarding the soiled briefs on the floors. There was no Resident Council meeting in January 2022 due to a COVID outbreak according to Social Worker (SW) #1. Review of the Resident Council meeting minutes dated 2/27/22 read under the heading Discussion of Old/Unfinished Business there no documentation regarding the meeting dated 12/27/21. There was documentation under the heading What would make living here even better with the response of better food, better cleaning and better laundry services. Attached to the meeting minutes was a grievance for Administration requesting the courtyard to be cleaned up, residents wanting to eat outdoors and another request for follow up about the courtyard door. There was no documentation that the Resident Council President or the committee members were informed of a response and no documentation regarding the date of a resolution. There was also attached a grievance regarding housekeeping which read that the trash cans in the courtyard were not being emptied often enough and the main dining room was frequently dirty. There was no documentation that the Resident Council President or the committee members were informed of a response and no documentation regarding the date of a resolution. Lastly, there was a grievance for Nursing regarding the staff still throwing soiled briefs on the floor instead of the trash can. There was no documentation that the Resident Council President or the committee members were informed of a response and no documentation regarding the date of a resolution. A Resident Council meeting was held on 3/16/22 at 10:00 AM. Residents present were the Resident Council President, [NAME] President and 5 other residents who consistently attend the meeting. The members stated the food has been a problem for a long time and there had been no improvement. Also, the television in the main dining room was still not working, the courtyard door concerns were still unaddressed, the staff were still on their personal phones during care, staff continued to throw soiled briefs on the floor and the rooms and bathrooms were still not being cleaned properly. An interview was conducted on 3/17/22 at 9:58 AM with SW #1. She stated she conducted the Resident Council meetings, completed any concerns/grievance forms, maintained the grievance log, assigned the grievance to the correct department, ensured each grievance was addressed timely and provided the Resident Council any grievance responses during the next scheduled meeting. She stated after this, she gave the grievance with response to the Administrator for his signature. SW #1 stated she was not aware of the need for a written resolution and confirmed that the Administrator was the Grievance Officer. An interview was conducted on 3/17/22 at 3:42 PM with the Administrator. He verified that he was untimely the person responsible for the grievances. He stated SW #1 was responsible to ensure the grievance was addressed with a resolution. He stated he was not aware of the need to provide a written response to the person filing the grievance unless it was a Civil Rights violation.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3) On 3/14/22 at 10:00 AM, an observation of room [ROOM NUMBER] revealed crumbling and missing areas of sheetrock to the wall be...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3) On 3/14/22 at 10:00 AM, an observation of room [ROOM NUMBER] revealed crumbling and missing areas of sheetrock to the wall between the bottom of the windowsill and the top of the heating/air conditioning unit. Observations were conducted during a round with Maintenance on 3/16/22 at 11:39 AM. He observed the areas of sheetrock damage underneath the windowsill and stated he was unaware of the damage which did require attention and would be addressed. The Administrator was interviewed on 3/17/22 at 4:45 PM, and stated it was important for the environment to be well repaired and homelike. 4) On 3/14/22 at 10:30 AM, an observation of room [ROOM NUMBER] revealed crumbling areas of sheetrock with visible water damage to the wall between the bottom of the windowsill and the top of the heating/air conditioning unit. Observations were conducted during a round with Maintenance on 3/16/22 at 11:39 AM. He observed the areas of sheetrock damage underneath the windowsill and confirmed water damage was present. He stated he was unaware of the damage which did require attention and would be addressed. The Administrator was interviewed on 3/17/22 at 4:45 PM, and stated it was important for the environment to be well repaired and homelike. 5) On 3/15/22 at 10:10 AM, an observation of room [ROOM NUMBER] revealed water damaged ceiling tiles in the left corner of the room and to the left of the top of the window. There was a slight bulge to the wall in the left corner of the room as well, but no dampness was felt to the wall. During an interview with Maintenance on 3/15/22 at 3:04 PM, he stated 6 months ago a pipe burst around the area of room [ROOM NUMBER] which was fixed right away. He agreed there was water damage to the ceiling tiles in room [ROOM NUMBER], which should have been replaced shortly after the repair and could offer no reason as to why this did not occur. He further stated the buckling in the wall was due to wallpaper being painted over, which buckled when the water damage occurred. Maintenance stated he had been checking frequently on rainy days to ensure there was no further leaking. On 3/16/22 at 5:00 PM, it was currently raining and had been since 1:00 PM with moderate to heavy rainfall. An observation occurred of room [ROOM NUMBER] and revealed no leaking from the damaged ceiling area and the wall was dry to the touch. The Administrator was interviewed on 3/17/22 at 4:45 PM, and stated it was important for the environment to be well repaired and homelike. Based on record reviews, observations, resident and staff interviews, the facility failed to ensure resident rooms and a resident bed were in good repair (Rooms #305, #401, #404B and #309). In addition, the facility failed to ensure a resident's bathroom (room [ROOM NUMBER]), resident wheelchairs (Rooms #505A, #506A, #511B, #513A and #519B), and dining room (500 hall) were clean and sanitary. This was for 11 of 11 areas reviewed for environmental concerns. The findings included: 1. Resident #96 was admitted on [DATE]. Resident #96's quarterly Minimum Data Set, dated [DATE] indicated she was cognitively intact. An interview was conducted with Resident #96 on 3/15/22 at 11:00 AM. There was a foul odor in her room [ROOM NUMBER]. Resident #96 stated the odor was coming from her bathroom. She stated neither her or her roommate used the toilet or a bed side commode. An observation of the bathroom in room [ROOM NUMBER] revealed a clump of dried brown substance approximately the size of a 50 cent piece on the floor at the entrance. There was also a bed side commode (BSC) in the bathroom. Observed around the sides of the BSC guard was splattered dried brown substance. The toilet was to the left of the BSC with the toilet seat down. On inspection, the toilet bowl wall was observed with so much dried brown substance that the white color of the toilet bowl wall was barely visible. In the center of the toilet bowl was a medium amount of stagnant brown liquid. An interview was conducted on 3/15/22 at 2:22 PM with the Housekeeping Manager (HKM). She stated she started her position at the facility approximately 2 weeks ago and there had been major staffing challenges. She stated she had only one housekeeper and herself to clean the facility today and that it was impossible to clean with the current staffing situation. The HKM stated she should have 4 housekeepers each day. She stated her District Supervisor (DS) was at the facility yesterday and assisted with some of the cleaning but she did not mention anything to her about ideas for the staffing situation. An observation was completed of room [ROOM NUMBER]'s bathroom with the HKM. When she saw the condition of the bathroom, she stepped back and covered her face with her hands. She stated this is horrible. The HKM stated her staff did not remove bodily fluids or waste but rather the aides would be responsible for ensuring the stool was flushed and the HK staff were responsible for the cleaning and sanitation. She stated it was apparent that nobody had cleaned the bathroom in awhile since the stool on the floor, BSC and toilet basin wall was dried and caked. An observation was conducted of the bathroom in room [ROOM NUMBER] on 3/16/22 at 8:30 AM. The appearance was unchanged from 3/15/22 at 11:00 AM. The foul odor was still present as well. Another observation was conducted of the bathroom in room [ROOM NUMBER] on 3/16/22 at 8:40 AM with the Administrator. He stated the condition of the bathroom was ridiculous. He stated they had identified the housekeeping problem about 3 weeks ago and the previous HKM was demoted. He stated the HKM started a plan of correction at that time. Review of the contracted housekeeping service provider's plan of correction dated 2/24/22 read as follows: The hallways and the floors in the resident rooms were not being maintained properly. Staffing was also identified as an issue. There was no mention of the cleanliness of the bathrooms in the plan of correction. An interview was conducted on 3/16/22 at 11:55 AM with Housekeeper (HK) #1. She stated she had worked at the facility for approximately 3 months and there was not enough HK staff to perform the daily cleaning. She stated there should be at least 4 HK staff daily to maintain the cleanliness of the residents rooms and bathrooms. HK #1 stated the HKM assisted with cleaning yesterday and now some of the other housekeeping managers were helping today. An interview was conducted on 3/16/22 at 1:16 PM with the housekeeping DS. She stated it came to her attention that the previous HKM was not actively recruiting staff so he was demoted. She stated the new HKM started on 2/1/22. The DS stated the appearance of the facility was not good at that time and the current condition of the facility's cleanliness was an improvement. She stated she started a plan of correction in February 2022 to support the need for the other managers to assist her because she needed documentation to support it. The DS stated the Administrator was aware of the problem and was participating in the plan to fix it An observation was conducted of room [ROOM NUMBER]'s bathroom on 3/17/22 at 10:30 AM. It had been cleaned and sanitized. There was no longer the foul odor. An interview was conducted on 3/17/22 at 10:47 AM with Nursing Assistant (NA) #6 and NA #7. Both stated neither resident in room [ROOM NUMBER] used the bathroom because both residents were incontinent. NA #6 stated neither resident used a BSC either and unsure how or why it was in the bathroom. NA #6 stated it could be the staff using the bathroom in room [ROOM NUMBER]. An interview was conducted on 3/17/22 at 3:42 PM with the Administrator. He stated the toilet in room [ROOM NUMBER] was clogged and the maintenance person had to unclog it before it was cleaned and sanitized. He stated he expected that no resident's bathroom should appear as the one in room [ROOM NUMBER]. 2. Resident #36 was admitted on [DATE]. Review of Resident #36's quarterly Minimum Data Set, dated [DATE] indicated he resided in room [ROOM NUMBER]B and his height was 66 inches or 5 feet 5 inches. Resident #36 was observed in room [ROOM NUMBER]B on 3/14/22 at 2:00 PM lying in bed on an air mattress with the mattress pump lying on the floor at the foot of the bed. The mattress was observed extending past the foot end of bed frame approximately 8 inches and the bed footboard was missing. room [ROOM NUMBER]B was observed on 3/15/22 at 10:00 AM. The appearance of his bed frame, air mattress pump and mattress were unchanged. room [ROOM NUMBER]B was observed on 3/16/22 at 8:54 AM. The appearance of his bed frame, air mattress pump and mattress were unchanged. room [ROOM NUMBER]B was observed on 3/16/22 at 11:02 AM. The appearance of his bed frame, air mattress pump and mattress were unchanged. An interview was conducted on 3/16/22 at 1:16 PM with the Maintenance Supervisor (MS). He stated he had been the MS for the past 6 months. He stated he did not routinely inspect the resident bed's for function, disrepair or safety. He stated the staff complete a work order, but a lot of the time staff only tell him about needed repairs. He stated he had not received a work order regarding the bed in room [ROOM NUMBER]B missing a footboard but stated it was easy to remove a footboard because it just slides over 2 bolts to be held in place. An observation was completed with the MS of the bed in room [ROOM NUMBER]B. He stated he was unsure why the footboard was missing, and it was possible that the aides were removing the footboards. The footboard was not located anywhere in room. The MS also observed the mattress hanging off the bed frame with the air mattress pump on the floor. He confirmed that the mattress pump on the floor could cause someone to trip and the slipping of his mattress could result in an accident as well. The MS stated on 3/16/22 at 1:55 PM that he replaced the footboard in room [ROOM NUMBER]B, the air mattress pump was on his footboard and the mattress now fit snuggly in the bed frame. room [ROOM NUMBER]B was observed on 3/17/22 at 11:40 AM. The footboard was attached to the bed frame, the air mattress fit snuggly inside the bed frame and the air mattress pump was off the floor and attached to the footboard. An interview was conducted on 3/17/22 at 9:00 AM with Nursing Assistant (NA) #7. She stated she had worked at the facility since June 2021 and the footboard in room [ROOM NUMBER]B had not been attached to the bed for months. She stated the staff were not removing the footboards but rather the footboards would not stay on the bed and would fall off. She stated the MS was aware. An interview was conducted on 3/17/22 at 9:09 AM with NA #15. She stated the footboard on the bed in room [ROOM NUMBER]B would not stay on and the MS was aware. An interview was conducted on 3/17/22 at 3:42 PM with the Administrator. He stated he was not aware that the footboard was missing from his bed in room [ROOM NUMBER]B. He stated it was his expectation that resident beds were routinely inspected and if a problem with a bed was identified, it would address timely. 6. On 3/14/22 at 10:39 AM, initial tour of the 500 hall (secured unit) was conducted. In the dining room, there were food particles and papers observed on the floor around and under the dining table. There was no housekeeper observed on the hall. On 3/15/22 at 8:30 AM, the 500-hall dining room was again observed with food particles and papers on the floor. There was no housekeeper observed on the hall. On 3/15/22 at 9:45 AM, a housekeeper was observed cleaning the dining room. 7. On 3/14/22 from 10:40 AM through 11:00 AM, the resident's wheelchairs were observed. The wheelchairs in rooms 505 A, 506 A, 511 B, 513 A and 519 B were observed with dust buildup and tan colored dried substance on the spokes. There were food particles and debris stuck on the side of the seat. On 3/15/22 at 10:10 AM, another observation was made of the wheelchairs. The wheelchairs were observed on the same condition as above. On 3/15/22 at 10:15 AM, the Director of Nursing (DON) was in the 500-hall dining room. She observed the food particles and papers on the floor. She also observed the resident's wheelchairs that were in the dining room to be dusty and dirty. She commented that the floor and the wheelchairs needed to be cleaned. The DON reported that the housekeepers were responsible for cleaning the wheelchairs. On 3/15/22 at 10:16 AM, the Administrator was in the 500-hall dining room. He observed the dining room floor and the resident's wheelchairs in the dining room to be dirty. He stated that the facility was short of housekeepers, 1 housekeeper had called out today (3/15/22). On 3/15/22 at 10:30 AM, the Housekeeping Manager was interviewed. She stated that she started as the housekeeping account manager at the facility 2 weeks ago. She reported that when she came to the facility, there was a shortage of housekeepers. She stated that she had identified problems in housekeeping and the company had sent account managers from the other facility to help. She indicated that she had 1 full time housekeeper and 3 floor technicians (techs) at this time. She also started using the floor techs as housekeepers, but 1 floor tech had called out today. She was also trying to hire more housekeepers. The Housekeeping Manager stated that she had plans to change the working time for the housekeepers to come in at 7 AM instead of 8 AM to ensure the floor in the dining room was clean before the residents eat their breakfast. She also stated that she already had a schedule plan for wheelchair cleaning but had not started yet due to staffing issues.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to provide a written grievance response summary for 4 of 4 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to provide a written grievance response summary for 4 of 4 residents reviewed for grievances (Residents #68, #77, #136 and #85). The findings included: 1) Resident #68 was originally admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated she had moderately impaired cognition. Review of the facility grievance logs indicated 2 grievance forms were initiated on 1/6/22 by a family member for Resident #68 for the following: - The first grievance form was regarding the call light not answered timely. The grievance form indicated a phone conversation was completed with the family member with an unknown date or time. The form indicated a written response was not provided to the family member and was signed and dated by the Administrator on 1/27/22. - The second grievance form was regarding a missing hand device used with meals. The grievance form indicated the device was found in her room but there was no indication of a verbal response to the family member regarding resolution of the grievance nor a written response provided. The grievance form was signed and dated by the Administrator on 2/16/22. On 3/17/22 at 9:58 AM, an interview occurred with Social Worker (SW) #1 who stated she maintained the facility grievance log and only made sure the staff responsible for investigating the concern completed the form completely. When a grievance form was returned it was then handed to the Administrator for final review. SW #1 stated she was not aware a written response was required for grievances, nor had she been told to provide written responses for grievance resolutions. The Administrator was interviewed on 3/17/22 at 3:48 PM and stated he was unaware a written grievance response was required. The Administrator stated it was his expectation for the facility to adhere to the regulatory guidelines regarding written grievance response summaries. 2) Resident #77 was originally admitted to the facility on [DATE]. A quarterly MDS dated [DATE] indicated she had moderately impaired cognition. Review of the facility grievance logs indicated the following grievance forms had been initiated by a family member of Resident #77: - A grievance form was initiated on 11/3/21, regarding missing personal items and the cleanliness of her room. The grievance form indicated a staff member in housekeeping spoke with the family member on the phone, with an unknown date. The form indicated a written response was not provided and was signed and dated by the Administrator on 11/16/21. - A grievance form was initiated on 1/26/22 regarding cleanliness of Resident #77's bathroom. The grievance form indicated the housekeeping Account Manager conducted a face-to-face visit, but it was unclear as to whether this was with the family member or Resident #77. The form indicated a written response was not provided and was signed and dated by the Administrator on 2/16/22. On 3/17/22 at 9:58 AM, an interview occurred with Social Worker (SW) #1 who stated she maintained the facility grievance log and only made sure the staff responsible for investigating the concern completed the form completely. When a grievance form was returned, they were provided to the Administrator for final review. SW #1 stated she was not aware a written response was required for grievances, nor had she been told to provide written responses for grievance resolutions. The Administrator was interviewed on 3/17/22 at 3:48 PM and stated he was unaware a written grievance response was required. The Administrator stated it was his expectation for the facility to adhere to the regulatory guidelines regarding written grievance response summaries. 3. Resident #136 was admitted [DATE] with a diagnosis of Diabetes. Review of a grievance dated 11/22/21 by Resident #136 read he was not satisfied with the food. His quarterly Minimum Data Set, dated [DATE] indicated he was cognitively intact. Resident #136's March 2022 Physician orders read that he was prescribed a regular diet. An interview was conducted on 3/14/22 at 12:39 PM, Resident #136 stated the food was served cold, served the wrong items and the food was unpalatable. He stated he had completed grievances in the past but nothing ever improved so he just stopped filing food grievances. An interview was conducted on 3/17/22 at 9:58 AM with Social Worker (SW) #1. She stated she maintained the grievance log, assigned the grievance to the correct department, ensured each grievance was addressed timely and provided any grievance responses to the person filing the grievance by phone or in person. She stated she then gave the grievance to the Administrator for his signature. SW #1 stated she was not aware of the need for a written resolution. An interview was conducted on 3/17/22 at 3:42 PM with the Administrator. He verified that he was untimely the person responsible for the grievances. He stated SW #1 was responsible to ensure the grievance was addressed with a resolution. He stated he was not aware of the need to provide a written response to the person filing the grievance unless it was a Civil Rights violation. 4. Resident # 85 was admitted to the facility on [DATE]. Th admission Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #85 had memory and decision-making problems. Resident #85's responsible party (RP) had filed a grievance on 2/12/22. The grievance/concern form indicated that the RP had visited Resident #85's room and observed the restroom was very dirty. The RP had notified the staff at the nurse's station. Later, at the end of the week, family members visited and found the restroom was still dirty. The grievance/concern form dated 2/12/22 indicated that the grievance was investigated, and the concern was confirmed by the housekeeping account manager. The recommended corrective action was to in-service the staff and to hire more housekeeping staff. The form under written notification provided was left blank. The Social Worker (SW) #1 was interviewed on 3/17/22 at 9:58 AM. The SW stated that she was responsible for maintaining the grievance log and ensure the staff responsible for investigating the concerns completed the form completely. When the grievance form was completed, the form was handed to the Administrator for final review. SW #1 indicated that she was not aware that a written response was required for grievances nor had been told to provide written responses for grievance resolution to the person filing the grievance. The Administrator was interviewed on 3/17/22 at 3:48 PM. He stated that he was not aware a written response was required for grievances. The Administrator indicated that it was his expectation for the facility to follow the regulation regarding written response for grievances.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based in observations, record reviews, and staff interviews, the facility failed to identify a trunk harness and a lap belt as a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based in observations, record reviews, and staff interviews, the facility failed to identify a trunk harness and a lap belt as a restraint for 1 of 1 (Resident #134) reviewed for physical restraints. The findings included: Resident #134 was admitted to the facility on [DATE] with diagnoses that included cerebral palsy. The resident's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident was severely cognitively impaired, rarely understood and rarely understood others. Resident #134 required extensive assistance for all activities of daily living and personal hygiene. The resident was coded as not having falls, pressure injuries, or restraints during the assessment period. Resident #134 had a physicians order to wear chest belt and lap belt at all times when in wheelchair. Resident #134's care plan, last updated 3/4/2022, did not contain a focus for restraints. On 3/14/22 at 2:38 PM Resident #134 was observe in the hall sitting in a wheelchair. She had on a H style trunk harness and a lap belt. Both were observed to be attached to the wheelchair. On 3/15/22 at 10:53 AM Resident #134 was observed in the hall seated in a wheelchair with the H style trunk harness and lap belt in use. Both were observed to be attached to the wheelchair. An interview was conducted on 3/15/2022 at 10:54 AM with Nurse Assistant (NA) #5. She stated she was assigned to Resident #134 and she was familiar with the resident. She further stated the harness was for the resident's safety, to keep her from falling out of her wheelchair. NA #5 stated the resident was not able to release restraints on her own due to cognitive and physical disabilities. Nurse#4 was present at time of interview with NA#5 on 3/15/2022 10:54 AM. She also stated the resident's harness and lap belt were for the resident's safety. She further explained the staff lean the chair back to release the tension on the harness. Nurse #4 confirmed the resident was not able to release the harness or the lab belt on her own. When asked about physical restraint assessments, she stated the nurses do not complete the restraint assessments, she was not sure who did the restraint assessments. On 3/15/2022 at 11:42 AM an interview was conducted with the Director of Nursing (DON) regarding Resident #134's trunk harness and lap belt. She stated the harness and lap belt are for positioning and not considered a restraint, therefore they did not have a focus for restraints on the care plan and it is not coded on the MDS as a restraint. When asked if the resident could remove the harness or lap belt, she stated the resident could not remove either. She further stated therapy could explain the use of the harness and lap belt for the purpose of positioning. On 3/15/2022 at 11:44 AM an interview was conducted with physical and occupational therapist #1. He stated the resident came into the facility with a custom made positioning device that consisted of a harness that came across the chest and a lap belt. The staff noticed she hyper-flexed her extensor muscles and was at risk for developing pressure injuries on her back. The therapy group contacted a company who specialized in this type of custom-made device. The company came to the facility, evaluated, measured, and custom made a harness and lap belt apparatus. The device needed to be kept taunt to maintain a body position that would not cause pressure injuries. He stated he did not consider the harness or the lap belt a restraint since they are used for positioning. When asked if the resident can remove the device, he stated she could not. On 3/15/22 at 12:35 PM a second interview was conducted with the DON. She stated there was no initial assessment nor were there quarterly assessments for the use of restraints for Resident #134.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #131 was admitted to the facility on [DATE] with diagnoses that included schizophrenia and dementia. The resident h...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #131 was admitted to the facility on [DATE] with diagnoses that included schizophrenia and dementia. The resident had a physician's order for Fluphenazine (first generation antipsychotic) 1 milligram (mg) by mouth daily at bedtime with a start date of 12/28/2021. Resident #131's Medication Administration Records from January 2022 and February 2022 revealed the resident got Fluphenazine daily per physician's order. The resident's annual Minimum Data Set (MDS) dated [DATE] indicated the resident received antipsychotics 7 out of 7 days, antidepressants 7 out of 7 days, and antianxiety medications 7 out of 7 days during the assessment period. Under Antipsychotic review, the MDS indicated the resident had not received antipsychotic medications during the assessment period. On 3/17/2022 at 9:10 AM an interview was conducted with the MDS. She reviewed the annual MDS dated [DATE] and stated the resident did receive antipsychotics during the assessment period. She further stated she coded the MDS incorrectly. On 3/17/2022 at 4:23 PM an interview was conducted with the Director of Nursing (DON). She stated she expected the MDS to be coded correctly. Based on record reviews, observations and staff interviews, the facility failed to code the Minimum Data Set (MDS) assessments accurately in the areas of Activities of Daily Living (ADL) (Resident #64), pressure ulcer (Resident #64), active diagnosis (Resident #136), discharge disposition (Resident #143), and medications (Residents #131 and #38). This was for 5 of 34 residents reviewed. The findings included: 1.) Resident #64 was originally admitted to the facility on [DATE] with diagnoses that included presence of a feeding tube. a.) A review of the active physician orders revealed an order dated 12/29/21 for Nothing by mouth (NPO) status. The admission MDS assessment dated [DATE], indicated Resident #64 had severe cognitive impairment and was nonverbal. He was coded as being independent with setup help only for eating. The swallowing/nutrition status section of the assessment indicated Resident #64 had a feeding tube present and received all nutrition and fluids via the tube. A review of the medical record for Resident #64 from 11/12/21 to 3/15/22 revealed all nutrition and fluids were provided by nursing staff via a feeding tube. On 3/16/22 at 8:54 AM, an observation of Resident #64's feeding tube site care was completed with the Assistant Director of Nursing (ADON). She stated Resident #64 received all fluids, nutrition, and medication by the feeding tube. An interview was conducted with the MDS Nurse on 3/17/22 at 3:03 PM. She reviewed the 1/4/22 MDS assessment and verified the eating portion of the MDS was marked as independent with setup help only. She explained the ADL portion of the assessment was coded based on the ADL charting completed by the Nurse Aide for eating and should have been coded as total dependence and 1-person physical assistance as Resident #64 received all nutrition and fluids via a feeding tube and was not able to participate with the activity. b.) A review of a form titled Skin Integrity Report was reviewed from 11/12/21 until 1/4/22 and revealed the following pressure ulcers: - 12/2/21 unstageable pressure ulcer to the sacrum. - 12/8/21 Resident #64 was in the hospital. - 12/13/21 unstageable pressure ulcer to the sacrum. - 12/21/21 unstageable pressure ulcer to the sacrum. - 12/22/21 Resident #64 was in the hospital. - 1/4/22 unstageable pressure ulcer to the sacrum. A review of the physician orders revealed an order dated 12/29/21 until 1/12/22 to cleanse the sacral wound with wound cleanser, apply Santyl (a medication that removes dead tissue from wounds so they can start to heal) to the wound and cover with a foam dressing every day and as needed. A physician progress note dated 1/3/22 indicated Resident #64 had a sacral ulcer. The admission MDS assessment dated [DATE], indicated Resident #64 had severe cognitive impairment and was nonverbal. He was coded with Moisture Associated Skin Damage (MASD) and no pressure ulcers. On 3/16/22 at 8:54 AM, an interview occurred with the Assistant Director of Nursing (ADON) who measured pressure ulcers weekly for the facility. She explained when Resident #64 was originally admitted to the facility he had areas of redness to his sacrum and buttocks but when he returned to the facility after a hospitalization on 12/29/21 there was a large pressure area present to the sacral area. The area was not able to be staged at that time due to 100% slough (dead tissue that indicates tissue injury of stage 3 or higher, pressure ulcers) but was classified as an unstageable pressure ulcer. Stated there was never a time when the area would have been classified as MASD. An interview was conducted with the MDS Nurse on 3/17/22 at 3:03 PM. She reviewed the 1/4/22 MDS assessment and stated she coded MASD based on nursing notes she had read when completing the MDS assessment. She further stated she didn't always get the Skin Integrity Report in time to complete the MDS and did not inquire either. After reviewing the Skin Integrity Report, she stated Resident #64 should have been coded as having one unstageable pressure ulcer. On 3/17/22 at 4:23 PM, the Director of Nursing was interviewed and stated it was her expectation for the MDS assessment to be coded accurately. 2. Resident #136 was admitted on [DATE] and readmitted on [DATE] with cumulative diagnoses of Diabetes, Depression and Congestive Heart Failure. Resident #16's quarterly Minimum Data Set (MDS) dated [DATE] indicated he was cognitively intact, exhibited no behaviors and coded as receiving an antipsychotic. Review of the Diagnosis section of the MDS did not include a diagnosis to support the use of an antipsychotic. Reviews of Resident #136's written medical record included evidence of a diagnosis of Psychosis. An interview was conducted on 3/17/22 at 3:00 PM with the MDS Nurse. She stated she only coded Resident #136 for depression and did not coded the MDS for his Psychosis diagnosis. She stated it was an oversight. An interview was conducted on 3/17/22 at 4:20 PM with the Director of Nursing (DON). She stated Resident #136's quarterly MDS dated [DATE] should have been coded for his diagnosis of Psychosis. 3. Resident #143 was admitted on [DATE] with a fractured humerus. Review of his 5-day/Discharge Minimum Data Set, dated [DATE] read Resident #143 was coded for a hospital discharge. Review of Resident #143's electronic medical record read he left the facility Against Medical Advice (AMA) on 1/14/22. An interview was conducted on 3/17/22 at 3:00 PM with the MDS Nurse. She stated she coded Resident #143's discharge disposition incorrectly and should have coded him as discharging home. An interview was conducted on 3/17/22 at 4:20 PM with the Director of Nursing (DON). She stated Resident #143's MDS dated [DATE] should have been coded for a discharge to home. 4. Resident #38 was admitted to the facility on [DATE] with multiple diagnoses including schizoaffective disorder, bipolar type. Resident #38 had a physician's order dated 2/23/18 for Risperdal (an antipsychotic drug) 1 milligrams (mgs) in the morning and 3 mgs at bedtime for schizoaffective disorder. On 5/24/20, there was an order to decrease the Risperdal to 1 mgs twice a day. Resident #38's annual Minimum Data Set (MDS) assessment dated [DATE] revealed that Resident #38 had received an antipsychotic medication for 7 days during the assessment period. The assessment further indicated that the resident had received the antipsychotic medication on a routine basis and a gradual dose reduction (GDR) for the antipsychotic medication had not been attempted. The MDS Nurse was interviewed on 3/17/22 at 3:01 PM. The MDS Nurse reviewed the annual MDS assessment dated [DATE] and she verified that it was an oversight on her part. She confirmed that a GDR for the Risperdal had been attempted for Resident #38 and it should have been coded on the MDS, but it was not. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. The DON stated that she expected the MDS assessment to be coded accurately.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #93 was admitted to the facility 1/31/2022 with diagnoses that included chronic obstructive pulmonary disease (COPD)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #93 was admitted to the facility 1/31/2022 with diagnoses that included chronic obstructive pulmonary disease (COPD). Resident #93 admission Minimum Data Set (MDS) dated [DATE] indicated the resident was oxygen. The resident's comprehensive care plan, last updated on 2/21/2022 did not have a focus for respiratory care and did not indicate the resident was on continuous oxygen. A review of Resident #93's medical record revealed orders for the following Oxygen at 2 Liters per minute via nasal cannula, continuously. Pulse ox every shift to keep oxygen saturations greater than or equal to 90%. On 3/14/2022 at 3:29 PM Resident #93 was observed lying in bed with nasal cannula in place. The oxygen concentrator was set on 2 Liters per minute. On 3/15/22 12:45 PM Resident #93 was observed lying in bed with a nasal cannula in place and the oxygen concentrator was set on 2 Liters per minute. On 3/16/2022 at 10:11 AM an interview was conducted with the MDS nurse. She stated oxygen was not on the resident's care plan and it should have been. She stated it was an oversight and she would correct it. Based on record reviews, observations, and staff interviews, the facility failed to develop an individualized and comprehensive care plan for Activities of Daily Living (ADL) assistance (Residents #64 and #94), contractures (Resident #64), pressure ulcers (Residents #73 and #94) and physical restraints (Resident #134). This was for 4 of 29 residents reviewed. The findings included: 1.) Resident #64 was originally admitted to the facility on [DATE] with diagnoses that included hemiplegia (paralysis) to the dominant side, presence of a feeding tube and a tracheostomy. Resident #64 had multiple hospitalizations from 11/14/21 until 12/29/21. His most recent readmission to the facility was 12/29/21. The admission Minimum Data Set (MDS) assessment dated [DATE], indicated Resident #64 had severe cognitive impairment and was nonverbal. He required total assistance of 2 staff members for dressing, bathing, and toileting. Limited range of motion was present to all extremities. a.) Review of the active care plan dated 1/5/22, revealed Resident #64's care plan for ADL care had not addressed the amount of ADL assistance he required. The care plan was not individualized to meet the needs of Resident #64. Review of the nursing progress notes from 11/12/21 to 3/15/22 indicated Resident #64 required total assistance from staff to complete ADL's. On 3/17/22 at 3:03 PM, an interview occurred with the MDS Nurse, who reviewed Resident #64's MDS assessment dated [DATE] and the active care plan. She confirmed the ADL assistance care plan was not comprehensive and individualized to the meet the needs of Resident #64, as he was totally dependent on staff for all ADL's and required 2-person assistance with dressing, bathing, and toileting tasks. She was unable to explain why the care plan was not individualized to Resident #64's amount of assistance required for ADL's. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for the care plan to be person centered and should have included the assistance required with ADL's. b.) Resident #64's active care plan dated 1/5/22, was reviewed and there was no care plan developed to prevent further decline of the contractures to all extremities. An observation occurred on 3/14/22 at 10:20 AM of Resident #64, who was lying in bed. Contractures were noted to his bilateral hands and his bilateral legs were observed in a frog leg stance. On 3/17/22 at 3:03 PM, an interview occurred with the MDS Nurse, who reviewed Resident #64's MDS assessment dated [DATE] and the active care plan. She confirmed a care plan was not present for contractures to Resident #64's extremities but should have been developed, stating it was an oversight. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for the care plan to be person centered and should have included Resident #64's contractures. 2a.) Resident #94 was originally admitted to the facility on [DATE] with diagnoses that included lack of coordination, adult failure to thrive, and unsteadiness on feet. Resident #94 had a hospitalization from 10/10/21 until 10/25/21. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #94 had moderately impaired cognition. He was coded for extensive assistance with dressing, toileting, personal hygiene and was dependent on staff for bathing. The Activities of Daily Living (ADL) care area assessment (CAA) summary dated 11/5/21 indicated Resident #94 required extensive to total assistance with his ADL care and would be care planned. Review of the active care plan revealed Resident #94's ADL care plan was initiated on 11/22/21 but did not address the amount of ADL assistance he required. The care plan was not individualized to meet the needs of Resident #94. On 3/17/22 at 3:03 PM, an interview occurred with the MDS Nurse. She reviewed Resident #94's MDS assessment dated [DATE] and active care plan. The MDS nurse confirmed the ADL assistance care plan was not comprehensive and individualized to meet the needs of Resident #94. She verified he required assistance from staff for all ADL's, but was unable to explain why the care plan was not individualized for Resident #94. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for the care plan to be person centered and should have included the assistance required with ADL's. 2b.) Resident #94 was originally admitted to the facility on [DATE] with diagnoses that included lack of coordination, adult failure to thrive and diabetes type 2. Resident #94 had a hospitalization from 10/10/21 until 10/25/21. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #94 had moderately impaired cognition and required extensive assistance from staff for bed mobility and toileting. He was incontinent of bowel and bladder and was at risk for pressure ulcers. The assessment further indicated he had no pressure ulcers or other skin conditions. The pressure ulcer Care Area Assessment (CAA) summary dated 11/5/21 indicated Resident #94 was at risk for skin breakdown related to incontinence of bowel and bladder, limited mobility and friction and would be care planned. A quarterly MDS assessment dated [DATE] indicated Resident #94 had severe cognitive impairment and required extensive assistance for bed mobility and was dependent on staff for toileting and bathing. He was incontinent of bowel and bladder and was at risk for pressure ulcers. The assessment indicated no pressure ulcers or other skin conditions were present. Review of the active care plan, last reviewed on 2/15/22, revealed Resident #94 was not care planned for the risk of pressure ulcers. On 3/17/22 at 3:03 PM, an interview occurred with the MDS Nurse. She reviewed Resident #94's MDS assessments dated 11/1/21 and 2/1/22 as well as the active care plan. The MDS nurse confirmed there was no care plan in place for the risk of pressure ulcers and felt like it was an oversight. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for the care plan to be person centered and should have included the risk of pressure ulcers. 3.) Resident #73 was originally admitted to the facility on [DATE] with diagnoses that included pressure ulcer of the sacral region and chronic osteomyelitis. The care plan for Resident #73 was reviewed. A focus area for pressure ulcers was initiated on 1/19/22, that read, Resident is at risk for skin breakdown and has actual skin breakdown related to shear/friction. There was no care plan developed for the actual pressure ulcer to the sacral region. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #73 was cognitively intact and had one stage 4 pressure ulcer present on admission. No other skin impairments were noted. On 3/17/22 at 3:03 PM, an interview occurred with the MDS Nurse. She reviewed Resident #73's MDS assessment dated [DATE] as well as the active care plan. The MDS nurse confirmed there was no care plan in place for the stage 4 pressure ulcer that was present when Resident #73 was admitted to the facility. She stated the care plan that read actual skin breakdown related to shear/friction, should have read related to stage 4 pressure ulcer to the sacrum. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for the care plan to be person centered and should have included Resident #73's sacral pressure ulcer.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Resident #64 was originally admitted to the facility on [DATE] with diagnoses that included nontraumatic intracerebral hemorr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Resident #64 was originally admitted to the facility on [DATE] with diagnoses that included nontraumatic intracerebral hemorrhage (bleeding into the brain tissue) , hemiplegia (paralysis) affecting dominant side and aphasia (difficulty in communication). Resident #64 had multiple hospitalizations from 11/14/21 until 12/29/21. His most recent readmission to the facility was 12/29/21. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #64 had severe cognitive impairment and required extensive to total assistance with personal hygiene and bathing. Resident #64's active care plan, last reviewed on 1/5/22, included a focus area for requiring assistance/is dependent for Activities of Daily Living (ADL) care related to stroke. The interventions did not address the assistance needed for ADL care. A review of the nursing progress notes from 11/12/21 to 3/15/22 revealed Resident #64 was totally dependent on staff for all ADL's and refusals specific to nail care were not documented. An observation was made of Resident #64 on 3/14/22 at 10:20 AM, while he was lying in bed with his hands laying on top of the covers. His hands had mild contractures present and long fingernails to both hands which had created a small indention to his palms. On 3/15/22 at 10:22 AM, Resident #64 was observed lying in bed with long nails to both hands which were contracted into fists. On 3/16/22 at 10:10 AM, Nurse Aide (NA) #8 was interviewed and stated she didn't perform nail care but would let the nurse know if she saw a need. NA #6 was interviewed on 3/16/22 at 10:12 AM and stated she completed nail care when she saw it was needed. If the resident was a diabetic the nurse would cut their fingernails. She was familiar with Resident #64 and stated she wasn't aware his nails were long. An interview was conducted with NAs #4 and #9 on 3/16/22 at 11:35 AM, who explained nail care should be completed daily with personal care ensuring the nails were clean underneath and short. If a resident was a diabetic they would let the nurse know. Neither NA could confirm nor deny providing recent nail care to Resident #64. An interview occurred with the Assistant Director of Nursing on 3/16/22 at 3:15 PM. She explained the NAs provided nail care during personal care when needed and if the resident was a diabetic the nurses would cut their fingernails. She stated she was unaware Resident #64 required nail care. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for nail care to be provided during personal care tasks and if the NA was unable to complete the task she would expect the nurse to be notified. 3a) Resident #94 was originally admitted to the facility on [DATE] with diagnoses that included diabetes type 2 and adult failure to thrive. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #94 had severe cognitive impairment, required extensive assistance for personal hygiene and was dependent on staff for bathing. There was no rejection of care coded. Resident #94's active care plan, last reviewed on 2/15/22, included a focus area for being at risk for decreased ability to perform Activities of Daily Living (ADLs) related to limited mobility. The interventions did not address the assistance needed for ADL care. A review of the nursing progress notes from 9/30/21 to 3/15/22 revealed Resident #94 required extensive to total assistance for all ADL's and there were no refusals specific to nail care were documented. An observation was made of Resident #94 on 3/14/22 at 12:48 PM, while he was lying in bed with hands laying on top of the covers. He was noted to have a dark substance under the nails to both hands. On 3/15/22 at 9:00 AM, Resident #64 was observed lying in bed with his eyes closed. The dark substance under his fingernails to both hands remained. On 3/16/22 at 10:10 AM, Nurse Aide (NA ) #8 was interviewed and stated she didn't perform nail care but would let the nurse know if she saw a need. NA #6 was interviewed on 3/16/22 at 10:12 AM, and stated she completed nail care when she saw it was needed. If the resident was a diabetic the nurse would cut their fingernails, but she could clean underneath them. Resident #94 was observed on 3/16/22 at 11:00 AM lying in bed watching TV. The dark substance remained under the fingernails to both hands. An interview was conducted with NAs #4 and #9 on 3/16/22 at 11:35 AM, who explained nail care should be completed daily with personal care ensuring the nails were clean underneath and short. If a resident was a diabetic they would let the nurse know so the nails could be trimmed. Neither NA could confirm nor deny providing recent nail care to Resident #94. An interview occurred with the Assistant Director of Nursing on 3/16/22 at 3:15 PM. She explained the nurse aides (NAs) provided nail care during personal care when needed and if the resident was a diabetic the nurses would cut their fingernails. She stated she was unaware Resident #94 required nail care. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for nail care to be provided during personal care tasks and if the NA was unable to complete the task she would expect the nurse to be notified. 3b) Resident #94 was originally admitted to the facility on [DATE] with diagnoses that included diabetes type 2, lack of coordination, and adult failure to thrive. A review of the nursing progress notes from 9/30/21 to 3/15/22 revealed Resident #94 required extensive to total assistance for all Activities of Daily Living (ADLs) and no refusals specific to bathing were documented. A review of the medical records indicated Resident #94 was to receive a shower every Tuesday and Friday on the 3:00 PM to 11:00 PM (2nd) shift. A review of Resident #94's shower/bathing records for January 2022 indicated he received 2 showers on 1/21/22 and 1/28/22. The personal care records did not indicated any refusals. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #94 had severe cognitive impairment, displayed no rejection of care and was dependent on staff for bathing. Resident #94's active care plan, last reviewed on 2/15/22, included a focus area for being at risk for decreased ability to perform ADLs related to limited mobility. The interventions did not address the assistance needed for ADL care. A review of Resident #94's shower/bathing records from 2/1/22 to 3/15/22, revealed he had received 2 showers on 2/4/22 and 2/8/22. The personal care record indicated Resident #94 refused a scheduled shower on 2/18/22 and 3/4/22. An interview occurred with Nurse Aide (NA) #10 who stated she was familiar with Resident #94 and often cared for him on the 7:00 AM to 3:00 PM (1st) shift. NA #10 explained Resident #94 did not refuse assistance with personal care in the mornings and that she didn't provide him with a shower as that was scheduled on the 2nd shift. A phone interview was conducted with NA #11 who worked on the 2nd shift and was often assigned to care for Resident #94. She stated she tried to give Resident #94 his scheduled showers, but he was often resistant to get out of bed and would normally just provide him with a bed bath. She could not confirm or deny attempting to provide the scheduled showers on the Tuesday and Fridays that were not documented as refused or given in the personal care record. NA #12 was assigned to care for Resident #94 as well on the 2nd shift and was called on 3/17/22 at 1:03 PM. There was no answer or ability to leave a message. A phone call was placed to NA #13 on 3/17/22 at 1:05 PM. She worked the 2nd shift and was scheduled to care for Resident #94 often. A message was left for a return call that was not received during the time of the survey. The Director of Nursing was interviewed on 3/17/22 at 4:23 PM and stated it was her expectation for all residents to receive showers as requested and scheduled. If a resident refused, the NA should alert the nurse so a progress note could be written, and an alternate means of bathing provided. Based on observations, staff interviews and record review, the facility failed to provide nail care, assistance with shaving and showers for 4 (Resident #36, Resident #94, Resident #20 and Resident #64) of 5 residents dependent on the staff for assistance with activities of daily living (ADLs). The findings included: 1. Resident #36 was admitted on [DATE] with a diagnosis of Parkinson's Disease. Resident #36's quarterly Minimum Data Set, dated [DATE] indicated he was cognitively intact, no behaviors and required total staff assistance with all of ADLs to include personal hygiene. Resident #36 was care planned on 9/20/19 that read he required assistance and was dependent for his ADL care due to cognitive loss/dementia. There were no documented interventions related to his nail care. He was also care planned last revised on 4/3/21 for impaired communication due to his advanced Parkinson's Disease. There was no care plan for any refusals or behaviors. Resident #36 was observed on 3/14/22 at 2:00 PM lying in bed. His right hand was contracted and his fingernails on his left hand extended past the fingertips approximately ½ of an inch. The fingernails on his right contracted hand were observed to be folded into his right palm. It appeared that the fingernails on his right contracted hand also extended past his fingertips approximately ½ of an inch. The cleanliness of the fingernails was difficult to determine due to his right-hand contracture. An observation on 3/15/22 at 10:00 AM with Resident #36's fingernails unchanged. An observation on 3/16/22 on 8:54 AM at with Resident #36's fingernails unchanged. An interview was conducted on 3/16/22 at 10:10 AM, Nurse Assistant (NA) #8. She stated she didn't perform nail care but would let the nurse know if she saw a need. An interview was conducted on 3/16/22 at 10:12 AM with NA #6. She stated she completed nail care when she saw it was needed. If the resident was a diabetic the nurse would cut their fingernails. She stated Resident #36 was complaint with his care. An observation on 3/16/22 on at 11:02 AM with Resident #36's fingernails unchanged. An interview was conducted on 3/16/22 at 11:35 AM with NA #4 and NA #9. They explained nail care should be completed daily with personal care ensuring the nails were clean underneath and short. If a resident was a diabetic, they would let the nurse know. Both aides stated Resident #36 was complaint with his ADLs. An observation on 3/16/22 on at 1:16 PM with Resident #36's fingernails unchanged. An interview was conducted on 3/16/22 at 3:15 PM with the Assistant Director of Nursing (ADON). She stated the aides provided nail care during personal care when needed and if the resident was a diabetic the nurses would cut their fingernails. She stated she was unaware Resident #36 needed nail care. An observation on 3/17/22 on at 11:40 AM revealed Resident #36's fingernails had been trimmed. An interview was conducted on 3/17/22 at 4:20 PM with the Director of Nursing (DON). She stated it was her expectation for nail care to be provided during personal care tasks and if the aides were unable to complete the task, she would expect the nurse to be notified. 4. Resident # 20 was admitted to the facility on [DATE] with multiple diagnoses including vascular dementia. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #20 had severe cognitive impairment and he needed extensive assistance with personal hygiene. Resident #20's care plan dated 12/15/21 indicated that he required assistance with activities of daily living (ADL) care related to limited mobility. The goal was resident's ADL care will be anticipated and met. The approaches included monitor for decline in ADL function and refer to rehabilitation (rehab) therapy if decline in ADL was noted. Resident #20 was observed on 3/14/22 at 10:42 AM. He was lying on his bed and was unshaven. The amount of facial hair seemed to be approximately 3 -4 days growth. Another observation was made on 3/15/22 at 10:45 AM. Resident #20 was in bed and was still unshaven. At 12:30 PM, Nurse Aide (NA) # 1 was observed to provide bed bath to the resident. The NA was not observed to shave the resident. Another observation was made on 3/16/22 at 2:10 PM. Resident #20 was up in wheelchair on the hallway. Review of the shower documentation for Monday (3/14/22) revealed there was no documentation that a shower was provided to the resident. NA #1, assigned to Resident #20, was interviewed on 3/16/22 at 2:11 PM and she stated that residents were shaved during their shower days. The NA further stated that Resident #20 was scheduled to receive a shower on Mondays and Thursdays on 3-11 shift. NA #1 observed Resident #20's face and confirmed that he needed to be shaved. NA #1 was observed to assist the resident with shaving. NA #2, assigned to Resident #20 on 3-11 shift, was interviewed on 3/16/22 at 4:13 PM. She stated that she was assigned to the resident on Monday (3/14/22) but she could not remember what happened on Monday. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. The DON stated that residents should be shaved during shower days but if the resident needed to be shaved, she expected the nursing staff to assist residents with shaving and not to wait for their shower days.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #60 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #60 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD) and a history of acute respiratory failure. Resident #60's Annual Minimum Data Set (MDS), dated [DATE] indicated the resident received oxygen while a resident. Resident #60's medical record revealed a physician's order for the following; Oxygen concentrator set to 4 liters/minute with a start date of 10/9/2021 Oxygen at 4 Liters/minute via nasal cannula continuously with a start date of 10/9/2021. On 3/14/2022 at 2:07 PM Resident #60 was observed in his bed with oxygen via nasal cannula at 4 Liters per minute. There was no oxygen in use sign posted on the door or at the entrance to his room. On 3/15/2022 at 12:21 PM Resident #60 was observed in his bed with oxygen via nasal cannula at 4 Liters per minute. There was no oxygen in use sign posted on the door or at the entrance to his room. On 3/15/2022 at 12:55 PM an interview was conducted with Nurse #4, assigned to Resident #60. When asked if the resident was on oxygen therapy, he stated Resident #60 was on oxygen continuously. When asked if the resident had a sign on the door indicating oxygen was in use, he stated he should, but he did not. When asked who was responsible for placing signage on the doors, Nurse #4 stated nursing staff is responsible for placing signage on or around the door of residents who were on oxygen. 4. Resident #93 was admitted to the facility 1/31/2022 with diagnoses that included chronic obstructive pulmonary disease (COPD). Resident #93 admission Minimum Data Set (MDS) dated [DATE] indicated the resident was oxygen. A review of Resident #93's medical record revealed orders for the following Oxygen at 2 Liters per minute via nasal cannula, continuously. Pulse ox every shift to keep oxygen saturations greater than or equal to 90%. On 3/14/2022 at 3:29 PM Resident #93 was observed lying in bed with nasal cannula in place. The oxygen concentrator was set on 2 Liters per minute. On 3/15/22 12:45 PM Resident #93 was observed lying in bed with a nasal cannula in place and the oxygen concentrator was set on 2 Liters per minute. On 3/15/2022 at 12:55 PM an interview was conducted with Nurse #4, assigned to Resident #93. When asked if the resident was on oxygen therapy, he stated Resident #93 was on oxygen continuously. When asked if the resident had a sign on the door indicating oxygen was in use, he stated he should, but he did not. When asked who was responsible for placing signage on the doors, Nurse #4 stated nursing staff is responsible for placing signage on or around the door of residents who were on oxygen. Based on record reviews, observations and staff interviews, the facility failed to administer oxygen at the prescribed rate (Residents #64 and #139 and failed to display a cautionary sign indicating the use of oxygen for oxygen dependent residents (Resident #64, #139, #60 and #93). This was for 4 of 6 residents reviewed for respiratory care. The findings included: 1) Resident #64 as originally admitted to the facility on [DATE] with diagnoses that included nontraumatic intracerebral hemorrhage (bleeding into the brain tissue), acute and chronic respiratory failure, and presence of a tracheostomy. Resident #64 had multiple hospitalizations from 11/14/21 until 12/29/21. His most recent readmission to the facility was 12/29/21. a.) A review of the active physician orders included an order dated 12/29/21 for the oxygen concentrator to be set to 5 liters via tracheostomy mask continuously. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #64 rarely made himself understood, rarely understood others and had severely impaired decision-making skills. He was coded with oxygen use. Resident #64's active care plan, last reviewed 1/5/22, revealed the following focus areas: - Requires continuous oxygen as ordered. The interventions included to administer oxygen as ordered. - Exhibits or is at risk for respiratory complications related to a tracheostomy. The interventions included to provide oxygen as ordered. On 3/14/22 at 10:20 AM, Resident #64 was observed lying in bed with oxygen flowing via the tracheostomy mask. The oxygen regulator on the concentrator was set at 4.5 liters flow when viewed horizontally at eye level. Resident #64 was observed while lying in bed on 3/15/22 at 10:22 AM. The oxygen regulator on the concentrator was set at 4.5 liters flow by tracheostomy mask when viewed horizontally, eye level. An observation occurred of Resident #64 on 3/16/22 at 8:54 AM, which revealed the oxygen regulator on the concentrator was set at 4.5 liters flow by tracheostomy mask when viewed horizontally at eye level. An observation was made with Nursing Supervisor #1 of Resident #64's oxygen concentrator on 3/16/22 at 10:01 AM, who stated the oxygen regulator on the concentrator was set at 4.5 liters when viewed horizontally at eye level and looked to be set on 5 liters when standing over the concentrator. Nursing Supervisor #1 adjusted the flow to administer 5 liters of oxygen. During an interview with the Director of Nursing on 3/17/22 at 4:23 PM, she indicated it was her expectation for oxygen to be delivered at the ordered rate. b.) A review of the active physician orders included an order dated 12/29/21 for oxygen at 5 liters via a tracheostomy mask continuously. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #64 rarely made himself understood, rarely understood others and had severely impaired decision-making skills. He was coded with oxygen use. Resident #64's active care plan, last reviewed 1/5/22, revealed the following focus areas: - Requires continuous oxygen as ordered. The interventions included to administer oxygen as ordered. - Exhibits or is at risk for respiratory complications related to a tracheostomy. The interventions included to provide oxygen as ordered. On 3/14/22 at 10:20 AM, Resident #64 was observed lying in bed with oxygen flowing via the tracheostomy mask. There was no oxygen in use signage anywhere on the door or door frame. Resident #64 was observed while lying in bed on 3/15/22 at 10:22 AM, with oxygen flowing via a tracheostomy mask. There was no oxygen in use signage anywhere on the door or door frame. An observation was conducted on 3/16/22 at 8:54 AM. There was a red, magnetic oxygen in use sign on Resident #64's door frame. Nursing Supervisor #1 was interviewed on 3/16/22 at 10:01 AM, and stated when a resident was ordered oxygen, a red, magnetic oxygen in use sign was normally placed on the door frame. She was unable to state why this had not occurred for Resident #64 but had been corrected this morning. 2. Resident #139 was originally admitted to the facility on [DATE] with the most recent readmission date of 4/15/21. His diagnoses included congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD) and dependence of supplemental oxygen. a.) A review of the active physician orders for Resident #139, included an order dated 6/20/21 for oxygen at 2 liters via nasal cannula continuously. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #139 was cognitively intact and used oxygen. Resident #139's active care plan, last reviewed 3/9/22, included a focus area for COPD- clinical management. Oxygen at 2 liters via nasal cannula continuously. The interventions included to administer oxygen as ordered/indicated. On 3/14/22 at 10:10 AM, Resident #139 was observed lying in bed with his eyes closed. Oxygen was flowing via nasal cannula. The oxygen regulator on the concentrator was set at 3 liters flow when viewed horizontally at eye level. Resident #139 was observed sitting up in bed on 3/15/22 at 10:30 AM and confirmed he was dependent on oxygen. The oxygen regulator on the concentrator was set at 3 liters flow when viewed horizontally, eye level. On 3/16/22 at 8:46 AM, Resident #139 was observed sitting up in bed watching TV. The oxygen regulator on the concentrator was set at 3 liters flow when viewed horizontally at eye level. An observation was made with Nursing Supervisor #1 of Resident #139's oxygen concentrator on 3/16/22 at 10:05 AM, who stated the oxygen regulator on the concentrator was set at 3 liters when viewed horizontally at eye level. Nursing Supervisor #1 adjusted the flow to administer 2 liters of oxygen. During an interview with the Director of Nursing on 3/17/22 at 4:23 PM, she indicated it was her expectation for oxygen to be delivered at the ordered rate. b.) A review of the active physician orders for Resident #139, included an order dated 6/20/21 for oxygen at 2 liters via nasal cannula continuously. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #139 was cognitively intact and used oxygen. Resident #139's active care plan, last reviewed 3/9/22, included a focus area for COPD- clinical management. Oxygen at 2 liters via nasal cannula continuously. The interventions included to administer oxygen as ordered/indicated. On 3/14/22 at 10:10 AM, Resident #139 was observed lying in bed with his eyes closed and oxygen flowing via nasal cannula. There was no oxygen in use signage anywhere on the door or door frame. Resident #139 was observed sitting up in bed on 3/15/22 at 10:30 AM, wearing his oxygen and confirmed he was dependent on oxygen. There was no oxygen in use signage anywhere on the door or door frame. On 3/16/22 at 8:46 AM, Resident #139 was observed sitting up in bed watching TV, with oxygen flowing via nasal cannula. There was no oxygen in use signage anywhere on the door or door frame. An observation was made with Nursing Supervisor #1 of Resident #139's oxygen concentrator on 3/16/22 at 10:05 AM, and stated when a resident was ordered oxygen, a red magnetic oxygen in use sign was normally placed on the door frame. She was unable to state why this had not occurred for Resident #139 but would correct it immediately.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident, staff, and Registered Dietician (RD) interviews, the facility failed to follow t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident, staff, and Registered Dietician (RD) interviews, the facility failed to follow the facility menus for 2 of 3 meals observed (Residents # 68, 73, and #291). This had the potential to affect other residents in the facility. The findings included: 1. A review of the facility's breakfast menu for 3/14/22 revealed residents were to receive assorted fruit juice, grits, a banana, country biscuit, orange garnish, 2% milk and assorted beverage. a. Resident #68 was originally admitted to the facility on [DATE] and resided on the 300 hall. Her admission Minimum Data Set (MDS) assessment dated [DATE] indicated she had mild cognitive impairment. Nursing notes revealed she was oriented and able to answer questions appropriately. On 3/14/22 at 8:00 AM, an observation was made of Resident #68's breakfast tray. She had scrambled eggs, 1 piece of toast, grits and 1 piece of sausage. There was no milk. On 3/14/22 at 10:30 AM, an interview occurred with Resident #68, who stated the breakfast meal was always the same with no variety or fresh fruit. In addition, she stated it was very rare to have the same food items that was printed on her meal ticket at breakfast. b. Resident #73 was admitted to the facility on [DATE] and resided on the 300 hall. Her admission MDS assessment dated [DATE] indicated she was cognitively intact. An observation was made of Resident #73's breakfast tray on 3/14/22 at 8:03 AM. She had scrambled eggs, 1 piece of toast, grits, a banana and 1 piece of sausage. There was no milk. On 3/14/22 at 10:40 AM, an interview occurred with Resident #73, who stated the breakfast meal ticket never matched what was served on the plate, which was the same items day after day. c. Resident #291 was admitted to the facility on [DATE] and resided on the 300 hall. Her admission MDS assessment dated [DATE] revealed she was cognitively intact. On 3/14/22 at 8:06 AM, an observation was made of Resident #291's breakfast tray. She had scrambled eggs, 1 piece of toast, grits, a banana and 1 piece of sausage. There was no milk. On 3/14/22 at 11:15 AM, an interview was conducted with Resident #291, who stated the breakfast meal was always the same food choices with very little fresh fruits provided, other than a banana from time to time like this morning. 2. A review of the facility's breakfast menu for 3/15/22 indicated the residents were to be served assorted fruit juice, oatmeal, apple pancakes, breakfast grilled ham slice, 2% milk and assorted beverage. An observation of the 300 hall breakfast trays was made on 3/15/22 at 7:55 AM. The breakfast plates contained scrambled eggs, a packaged Danish, 1 piece of bacon and a bowl of oatmeal. a. On 3/15/22 at 8:05 AM, Resident #291 stated she had received the same breakfast food today as every day since admission and it was lukewarm when she received it. Resident #291 stated the eggs were like plastic with no flavor, had received only 1 piece of bacon and the food on her plate didn't match what was listed on the meal ticket. b. Resident #73 was interviewed on 3/15/22 at 8:10 AM and stated when she received her breakfast meal it was the same tasteless eggs that she received every day since admission. The food was lukewarm when received and had no flavor except for the packaged Danish roll and 1 piece of bacon that she got this morning. The Dietary Manager (DM) was interviewed on 3/16/22 at 10:41 AM and reported at times the item on the menu was not available, so she had to substitute it with something else. She explained since the COVID-19 pandemic, it has been difficult to get items from her vendor and at time substitutes will be sent instead of what was ordered. After reviewing the 2 breakfast meals observed on 3/14/22 and 3/15/22, the DM agreed the meals provided at breakfast were repetitive and stated it was due to the vendor's food supplies. The DM stated she did not have any frozen apple pancakes to serve with this morning's breakfast, but she did have the country ham and wasn't sure why it was not served. An interview was conducted with the Registered Dietician on 3/17/22 at 11:45 AM and was not aware the facility' breakfast menu was not being followed. She added it was expected for substitutions to happen but not frequently, however she was not aware of the substitutions being made.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews with residents and staff, the facility failed to provide food that was palatable and served at...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews with residents and staff, the facility failed to provide food that was palatable and served at an appetizing temperature for 4 of 4 residents reviewed for food palatability (Residents #68, #73, #291 and #136). This had the potential to affect other residents in the facility. The findings included: The breakfast meal was observed on 3/14/22 at 7:55 AM for the 100 hall and 200 hall. The enclosed tray delivery carts were carts present on the hallways and nursing staff were observed retrieving resident trays and closing the door in between. The breakfast tray contained a plate with no warming base and was covered with a lid that did not fit securely over the plate. a. Resident #68 was originally admitted to the facility on [DATE]. Her admission Minimum Data Set (MDS) assessment dated [DATE] indicated she had mild cognitive impairment. Nursing notes revealed she was oriented and able to answer questions appropriately. On 3/14/22 at 10:30 AM, an interview occurred with Resident #68 who resided on the 300 hall. She stated the food was either cold or lukewarm, especially in the mornings, and was very bland with no flavoring. b. Resident #73 was admitted to the facility on [DATE]. Her admission MDS assessment dated [DATE] indicated she was cognitively intact. On 3/14/22 at 10:40 AM, an interview occurred with Resident #73, who resided on the 300 hall. She stated the food was often served cold or lukewarm and had no seasoning. She added the vegetables had a very strange taste to them. c. Resident #291 was admitted to the facility on [DATE]. Her admission MDS assessment dated [DATE] revealed she was cognitively intact. On 3/14/22 at 11:15 AM, an interview was conducted with Resident #291 who resided on the 300 hall. She stated the breakfast meal was usually served cold or lukewarm and was always the same food choices. In addition, the food that was provided had no seasoning and the vegetables often tasted like metal. Resident #291 stated she had asked about fresh fruit and vegetables but had not received anything other than a banana from time to time. d. Resident #136 was originally admitted to the facility on [DATE]. A quarterly MDS assessment dated [DATE] indicated he was cognitively intact. On 3/14/22 at 12:39 PM, an interview occurred with Resident #136 who resided on the 400 hall. He stated the meals were often cold or lukewarm and was served 2 or more starches with meals even though he was a diabetic. An observation of the 300 hall breakfast trays was made on 3/15/22 at 7:55 AM. Nursing staff were passing out trays and closing the doors to the enclosed tray delivery cart in between trays. The breakfast plate was not sitting on a warming base and the lid that covered the food did not fit securely over the plate. On 3/15/22 at 8:05 AM, Resident #291 stated she had received the same breakfast food today as every day since admission and it was lukewarm when she received it. Resident #291 stated the eggs were like plastic with no flavor and she had received only 1 piece of bacon. Resident #73 was interviewed on 3/15/22 at 8:10 AM and stated when she received her breakfast meal it was the same tasteless eggs that she received every day since admission. The food was lukewarm when received and had no flavor except for the packaged Danish roll and 1 piece of bacon. The Dietary Manager (DM) was interviewed on 3/15/22 at 11:35 AM and stated she had been employed as the DM at the facility for close to 5 years. She stated over the past few years she had received a few complaints regarding cold food but felt it was due to the nursing staff passing out trays. She explained the facility had never had base warmers for the plates to sit in, but it might help for continued warmth of food being delivered to the residents. An interview was conducted with the DM on 3/16/22 at 10:41 AM, who explained fresh fruit and vegetables would be served if specified on the meal ticket as a request by a resident or if the recipe called for it. The DM added in the past she would send out fresh fruit and it would often come back uneaten or spoil in the refrigerator, so that was why she just followed the menu and sent out if specifically requested by a resident. The DM explained that salt and pepper packs were sent on the trays for residents to season their own food because in the past she had received complaints about the food being too salty or too much pepper. She had informed her cooks to be light handed with the seasoning. Spices, salt, and pepper were only used in the food if called for in the recipe. The Administrator was interviewed on 3/17/22 at 4:45 PM and stated he was aware there had been expressed concerns regarding cold food and the taste of the food and should not be an ongoing problem.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews and record review, the facility administration failed to provide effective ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews and record review, the facility administration failed to provide effective oversight to ensure residents were treated with dignity and respect during care (Residents #26, #139 and #96). The facility administration also failed to provide effective oversight to ensure resident rooms (Rooms #305, #401, #404B and #309), bathroom (room [ROOM NUMBER]), wheelchairs (Rooms #505A, #506A, #511B, #513A and #519B) and dining room (500 hall) were in good repair, clean and sanitary. This deficient practice affected 3 of 7 residents, 10 of 10 resident rooms and 1 of 1 dining room. The findings included: 1) This citation is cross referred to F550-E Based on record review and interviews with residents and staff, the facility failed to treat residents with dignity and respect when the facility staff utilized their cell phones for personal phone calls while assisting residents with the Activities of Daily (ADLs) care. This resulted in the residents feeling invisible and angry. This was for 3 (Resident #26, Resident #139 and Resident #96) of 7 residents reviewed for dignity. 2) This citation is cross referred to F584-E: Based on record reviews, observations, resident and staff interviews, the facility failed to ensure resident rooms and a resident bed were in good repair (Rooms #305, #401, #404B and #309). In addition, the facility failed to ensure a resident's bathroom (room [ROOM NUMBER]), resident wheelchairs (Rooms #505A, #506A, #511B, #513A and #519B), and dining room (500 hall) were clean and sanitary. This was for 11 of 11 areas reviewed for environmental concerns. An interview was conducted with the Administrator on 3/17/22 at 3:42 PM. He stated there had been a problem a few months ago about the staff talking on their cell phones at the end of the 400 hall but he was not aware that the staff were using their personal cell phones during care. The Administrator also stated he was aware there were ongoing issues with the contracted environmental provider. He stated the contracted environmental provider and the facility were actively working together to improve the concerns.
MINOR (C)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #134 was admitted to the facility on [DATE] with diagnoses that included muscle weakness and abnormal posture. The ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #134 was admitted to the facility on [DATE] with diagnoses that included muscle weakness and abnormal posture. The resident's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident was severely cognitively impaired, rarely understood and rarely understood others. The resident medical record revealed she was discharged to the hospital on 2/8/2022 and readmitted on [DATE]. A bed hold policy was completed but there was no written notice of discharge in the resident's medical record. Attempts to contact the RP were not successful. An interview was conducted with the Business Office Manager on 3/15/2022 at 12:21 PM. She stated when a resident is transferred to the hospital, they send a bed hold policy but not a written notice of discharge. On 3/15/2022 at 12:35 PM and interview was conducted with the DON. She stated the resident was discharge to the hospital after her feeding tube was displaced. The DON acknowledged no written notice of discharge was sent to Resident #134's RP. She stated they called the RP and they completed the bed hold but they did not complete a written notice of discharge. She was not aware a written notice was required. 5) Resident #64 was originally admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated he had severely impaired cognition. Resident #64's medical record revealed he was transferred to the hospital and readmitted to the facility on [DATE] to 11/18/21, 11/24/21 to 12/2/21, 12/8/21 to 12/13/21 and 12/22/21 to 12/29/21. There was no documentation that a written reason for hospital transfer was provided to the responsible party (RP). On 3/15/22 at 11:42 AM, the Director of Nursing (DON) was interviewed and stated a copy of the face sheet, any Do Not Resuscitate (DNR) information if present, physician orders, medication and treatment administration records and the Bed Hold policy were sent when a resident was transferred to the hospital. The RP would be notified by phone regarding the change and reason for transfer. The DON stated she was unaware of a written notification of transfer being sent to the RP. The Business Office Manager was interviewed on 3/15/22 at 12:21 PM and stated a Bed Hold policy was sent with the resident when they were transferred to the hospital, but she was unaware of anything being sent to the RP regarding the reason for hospital transfer. The DON was interviewed again on 3/17/22 at 2:00 PM. She stated she was unaware of the regulation regarding the need for written reason for hospital transfer to be sent to the resident and/or RP and confirmed this was not occurring. 3. Resident #136 was admitted [DATE]. Resident #136 was listed as his own responsible party in the electronic medical record. His quarterly Minimum Data Set, dated [DATE] indicated he was cognitively intact. Resident #136 was interviewed on 3/15/22 at 8:54 AM. He stated he was sent to the hospital on 2/25/22. He stated he never received anything in writing from the facility regarding his reason for the hospital transfer. An interview was conducted on 3/15/22 12:21 PM with the Business Office Manager. She stated the facility did not provide a written reason for a hospital discharge to the residents or the responsible party (RP). An interview was conducted on 3/15/22 at 12:35 PM with the DON. She acknowledged they do not provide a written reason for a hospital transfer to the resident or RP because the facility was not aware that a written reason was required. Based on record review and interview with the responsible party (RP), and or resident and staff, the facility failed to notify the RP in writing of the reason for the discharge to the hospital for 5 of 5 sampled residents reviewed for hospitalizations (Residents #20, #83, #136, #134, & #64). Findings included: 1. Resident #20 was admitted to the facility on [DATE]. Review of the nurse's note dated 9/15/21 at 1:40 AM revealed that Resident #20 was discharged to the hospital after a fall and was readmitted back to the facility on 9/17/21. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #20 had severe cognitive impairment. Nurse #1 was interviewed on 3/16/22 at 8:30 AM. The Nurse stated that when a resident was transferred/discharged to the hospital, the RP was called to notify her/him that the resident was discharged to the hospital. The Registered Nurse (RN) Supervisor #1 was interviewed on 3/16/22 at 10:05 AM. The RN Supervisor stated that when a resident was transferred/discharged to the hospital, the RP was called to notify her/him that the resident was discharged to the hospital. She added that she didn't know that the RP should be notified in writing of the reason for the discharge. Resident #20's Responsible Party (RP) was not available for interview. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. The DON stated that she didn't know the regulation to notify the RP in writing of the reason for hospitalization. She reported that the nurse notified the RP by calling her/him. 2. Resident #83 was admitted to the facility on [DATE]. Review of the nurse's note dated 8/8/21 at 9:50 AM revealed that Resident #83 was discharged to the hospital due to positive occult blood and was readmitted back to the facility on 8/11/21. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated that Resident #83 had severe cognitive impairment. Nurse #1 was interviewed on 3/16/22 at 8:30 AM. The Nurse stated that when a resident was transferred/discharged to the hospital, the RP was called to notify her/him that the resident was discharged to the hospital. The Registered Nurse (RN) Supervisor #1 was interviewed on 3/16/22 at 10:05 AM. The RN Supervisor stated that when a resident was transferred/discharged to the hospital, the RP was called to notify her/him that the resident was discharged to the hospital. She added that she didn't know that the RP should be notified in writing of the reason for the discharge. Resident #83's Responsible Party (RP) was interviewed on 3/16/22 at 10:20 AM. She stated that she could not recall receiving a letter from the facility when the resident was admitted to the hospital. The Director of Nursing (DON) was interviewed on 3/17/22 at 2:10 PM. The DON stated that she didn't know the regulation to notify the RP in writing of the reason for hospitalization. She reported that the nurse notified the RP by calling her/him.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 40% turnover. Below North Carolina's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 3 life-threatening violation(s), 1 harm violation(s), $85,729 in fines, Payment denial on record. Review inspection reports carefully.
  • • 41 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $85,729 in fines. Extremely high, among the most fined facilities in North Carolina. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Siler City Center's CMS Rating?

CMS assigns Siler City Center an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within North Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Siler City Center Staffed?

CMS rates Siler City Center's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 40%, compared to the North Carolina average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Siler City Center?

State health inspectors documented 41 deficiencies at Siler City Center during 2022 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, 35 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Siler City Center?

Siler City Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 150 certified beds and approximately 134 residents (about 89% occupancy), it is a mid-sized facility located in Siler City, North Carolina.

How Does Siler City Center Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Siler City Center's overall rating (1 stars) is below the state average of 2.8, staff turnover (40%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Siler City Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the below-average staffing rating.

Is Siler City Center Safe?

Based on CMS inspection data, Siler City Center has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Siler City Center Stick Around?

Siler City Center has a staff turnover rate of 40%, which is about average for North Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Siler City Center Ever Fined?

Siler City Center has been fined $85,729 across 3 penalty actions. This is above the North Carolina average of $33,936. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Siler City Center on Any Federal Watch List?

Siler City Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.