Shoreland Health Care and Retirement Center Inc
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Shoreland Health Care and Retirement Center in Whiteville, North Carolina, has a Trust Grade of B, indicating it is a solid choice, but not without its concerns. It ranks #122 out of 417 facilities in the state, placing it in the top half, and is the best option among the three facilities in Columbus County. The facility is showing improvement, having reduced its issues from five in 2023 to just one in 2024. However, staffing is a significant weakness, with a low rating of 1 out of 5 stars and a high turnover rate of 62%, which is concerning compared to the state average of 49%. While the facility has received an average of $5,077 in fines, these are not unusually high. Unfortunately, it has less RN coverage than 86% of state facilities, meaning residents might miss critical care. Inspectors noted specific concerns, such as the failure to establish proper infection control measures for Legionella bacteria, which could pose a risk to all residents, and incomplete assessments for several residents, indicating issues with timely care planning. Overall, while there are strengths in certain areas, families should weigh these concerns seriously when considering this nursing home.
- Trust Score
- B
- In North Carolina
- #122/417
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 62% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ○ Average
- $5,077 in fines. Higher than 65% of North Carolina facilities. Some compliance issues.
- Skilled Nurses ⚠ Watch
- Each resident gets only 19 minutes of Registered Nurse (RN) attention daily — below average for North Carolina. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 11 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
16pts above North Carolina avg (46%)
Frequent staff changes - ask about care continuity
Below median ($33,413)
Minor penalties assessed
Part of a multi-facility chain
Ask about local staffing decisions and management
14 points above North Carolina average of 48%
The Ugly 11 deficiencies on record
Dec 2024
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews and observations, the facility failed to provide supervision to prevent a moderately co...
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Oct 2023
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observations, manufacturer's recommendations review, and staff interviews, the facility failed to 1) securely store medication on an unattended medication cart for 1 of 2 (200 hall) medicatio...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected 1 resident
Based on record review, observations and staff interviews the facility's Quality Assessment and Assurance (QAA) program failed to maintain implemented procedures and monitor interventions the committe...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Comprehensive Assessments
(Tag F0636)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to complete comprehensive Minimum Data Set (MDS) assessments wit...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0638
(Tag F0638)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to complete quarterly Minimum Data Set (MDS) assessments within ...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews, and record review the facility failed to accurately code Minimum Data Set (MDS) assessme...
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Jun 2022
5 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Assessments
(Tag F0636)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to 1) complete and transmit Minimum Data Set (MDS) admission ass...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0638
(Tag F0638)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete quarterly Minimum Data Set (MDS) assessments within...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected multiple residents
Based on record review and staff interviews the facility failed to provide sufficient staff resulting in the Minimum Data Set (MDS) nurse having to perform other duties to include wound care treatment...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
Based on observations and staff interviews the facility 1) failed to remove expired medications from 2 of 3 medication carts (100 hall and 200 hall medication carts), 2) failed to record an opened dat...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Based on observations, record review, and staff interviews, the facility failed to establish infection control policies, reports, testing procedures, to reduce the risk and growth and spread of Legion...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • 11 deficiencies on record. Higher than average. Multiple issues found across inspections.
- • 62% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Shoreland Health Care And Retirement Center Inc's CMS Rating?
CMS assigns Shoreland Health Care and Retirement Center Inc an overall rating of 4 out of 5 stars, which is considered above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Shoreland Health Care And Retirement Center Inc Staffed?
CMS rates Shoreland Health Care and Retirement Center Inc's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 62%, which is 16 percentage points above the North Carolina average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 57%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Shoreland Health Care And Retirement Center Inc?
State health inspectors documented 11 deficiencies at Shoreland Health Care and Retirement Center Inc during 2022 to 2024. These included: 8 with potential for harm and 3 minor or isolated issues.
Who Owns and Operates Shoreland Health Care And Retirement Center Inc?
Shoreland Health Care and Retirement Center Inc is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by LIBERTY SENIOR LIVING, a chain that manages multiple nursing homes. With 89 certified beds and approximately 80 residents (about 90% occupancy), it is a smaller facility located in Whiteville, North Carolina.
How Does Shoreland Health Care And Retirement Center Inc Compare to Other North Carolina Nursing Homes?
Compared to the 100 nursing homes in North Carolina, Shoreland Health Care and Retirement Center Inc's overall rating (4 stars) is above the state average of 2.8, staff turnover (62%) is significantly higher than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Shoreland Health Care And Retirement Center Inc?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.
Is Shoreland Health Care And Retirement Center Inc Safe?
Based on CMS inspection data, Shoreland Health Care and Retirement Center Inc has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Shoreland Health Care And Retirement Center Inc Stick Around?
Staff turnover at Shoreland Health Care and Retirement Center Inc is high. At 62%, the facility is 16 percentage points above the North Carolina average of 46%. Registered Nurse turnover is particularly concerning at 57%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Shoreland Health Care And Retirement Center Inc Ever Fined?
Shoreland Health Care and Retirement Center Inc has been fined $5,077 across 1 penalty action. This is below the North Carolina average of $33,130. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Shoreland Health Care And Retirement Center Inc on Any Federal Watch List?
Shoreland Health Care and Retirement Center Inc is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.