CRAWFORD MANOR HEALTHCARE CENTER

1802 CRAWFORD RD, CLEVELAND, OH 44106 (216) 795-5710
For profit - Corporation 50 Beds SABER HEALTHCARE GROUP Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
11/100
#445 of 913 in OH
Last Inspection: December 2023

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Crawford Manor Healthcare Center has a Trust Grade of F, indicating significant concerns about the quality of care and overall safety. It ranks #445 out of 913 nursing homes in Ohio, placing it in the top half of facilities statewide, but this does not reflect well on its performance. The facility's trend is stable, with 9 issues reported in both 2023 and 2024, which suggests ongoing challenges rather than improvement. Staffing is rated at 2 out of 5 stars, with a turnover rate of 57%, which is average for the state but may indicate a lack of consistency in caregiver relationships. The facility has incurred $25,366 in fines, which is concerning and higher than 83% of similar facilities, pointing to repeated compliance issues. Several serious incidents have been reported. One critical incident involved a resident wandering outside the facility unnoticed, which posed a significant safety risk. Another critical finding indicated that staff failed to perform CPR or call for emergency help when a resident was found unresponsive, resulting in the resident's death. Additionally, there were concerns about food being served at an unappetizing temperature, affecting many residents. While the facility has some strengths, such as its quality measures rating of 5 out of 5 stars, these serious deficiencies raise important considerations for families researching care options.

Trust Score
F
11/100
In Ohio
#445/913
Top 48%
Safety Record
High Risk
Review needed
Inspections
Holding Steady
9 → 9 violations
Staff Stability
⚠ Watch
57% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$25,366 in fines. Higher than 66% of Ohio facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 28 minutes of Registered Nurse (RN) attention daily — below average for Ohio. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
45 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★★
5.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2023: 9 issues
2024: 9 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

3-Star Overall Rating

Near Ohio average (3.2)

Meets federal standards, typical of most facilities

Staff Turnover: 57%

11pts above Ohio avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $25,366

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: SABER HEALTHCARE GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (57%)

9 points above Ohio average of 48%

The Ugly 45 deficiencies on record

2 life-threatening
Dec 2024 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NONCOMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Base...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NONCOMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on observation, closed medical record review, resident, family, and staff interviews, review of the National Weather Service forecast, and review of the facility Elopement Policy and Procedure, the facility failed to provide adequate supervision and intervention to prevent Resident #33, who had a history of wandering, from leaving the facility without staff knowledge. This resulted in Immediate Jeopardy and the potential for serious harm, injury, or death when Resident #33 was seen (by camera footage) on 12/04/24 at 6:47 P.M. leaving the facility on foot with his rollator walker. The resident was missing from the facility for approximately one hour and 45 minutes without staff knowledge. The resident's whereabouts remained unknown until 12/05/24 at 12:07 A.M. when Resident #33's nephew found the resident approximately five miles from the facility in the garage of the home in the community where he had previously resided. On 12/04/24 temperatures were between 21 degrees and 37 degrees Fahrenheit with a severe winter weather warning in effect. Upon being found by his nephew, the resident was taken to the hospital for examination, admitted (to the hospital) and did not return to the facility. This affected one resident (#33) of six residents reviewed for elopement. The facility identified seven residents (#1, #9, #12, #20, #24, #27, and #32) who were at risk for elopement. The facility census was 34. On 12/18/24 at 4:37 P.M., the Administrator and Director of Nursing (DON) were notified Immediate Jeopardy began on 12/04/24 at 6:47 P.M. when the facility failed to provide adequate supervision and intervention to prevent Resident #33 from eloping from the facility. Resident #33 exited the facility through the front door. At the time of the incident, a staff member reported hearing the door alarm sound but turned it off without investigation as the staff member assumed the alarm was activated by a person who had just delivered a food order. The Immediate Jeopardy was removed on 12/05/24 and deficiency corrected on 12/09/24 when the facility implemented the following corrective actions: • On 12/04/24 at 8:24 P.M. Resident #33 was noted to be missing by Licensed Practical Nurse (LPN) #237. A facility wide search of both the internal and external facility property and surrounding areas was initiated. The resident was located on 12/05/24 at 12:07 A.M. and did not return to the facility following the incident. • On 12/04/24 at 8:24 P.M. LPN #237 notified the Director of Nursing (DON) that Resident #33 was missing. The LPN then notified the police. The DON notified the Administrator and Resident #33's family. • On 12/04/24 at 8:30 P.M. the facility staff completed a head count and identified no other residents were missing. All other residents were accounted for in the facility. • On 12/04/24 at 9:45 P.M. alarms on all doors were validated by the Regional Director of Clinical Services (RDCS) #245 for proper function and sound including annunciation to the second- floor nursing unit. No annunciator panel was found on the third-floor nursing unit. • On 12/05/24 at 1:00 A.M. an Elopement Drill was conducted by the Administrator, the DON, and Assistant Director of Nursing (ADON) #240 and then conducted each shift for 72 hours by one of the following Leadership team members: the Administrator, the DON, LPN/ Minimum Data Set (MDS) #218, LPN/ Charge Nurse (CN) #237, or ADON #240 • On 12/05/24 at 9:30 A.M. an Ad Hoc Quality Assurance Performance Improvement (QAPI) meeting was held to review plan / progress with the Medical Director. The meeting was attended by the Medical Director via phone, the Administrator, DON, ADON #240, Dietary Director #229, Activity Director #226, RDCS #245, and Scheduler/Medical Records #205. • On 12/05/24 at 12:45 P.M. the Administrator conducted facility window checks to ensure all were secured with stop brackets to limit less than six-inch opening. No issues were identified. • On 12/05/24 at 1:00 P.M. RDCS in conjunction with the Administrator validated the function of the outside exits, front door, back door (employee entrance) extending inspection beyond what the security camera observations that were completed, to include the third floor East stairwell door, third floor [NAME] stairwell door, second floor East stairwell door, second floor [NAME] stairwell door, first floor [NAME] exit door, therapy exit Door (end of hallway across from employee entrance). Each door was checked for local alarm sound when activated and the sound of the alarm was readily audible via the annunciator panel on the second floor. All functioned appropriately. The first-floor East exit door in the stairwell does alarm locally but was not alarming nor was it listed on the annunciator panel on the second floor. The first-floor [NAME] exit door in the stairwell does alarm locally but was not alarming on the annunciator panel on the second floor, where it is listed. A contracted company was contacted to obtain quote for connecting these exit doors with the annunciator panel on the second floor or other intervention. A door monitor was initiated. • On 12/05/24 at 2:48 P.M. ADON #240 completed updated elopement observations for current residents, reviewed plan of care and updated as indicated for risk and interventions. • On 12/05/24 at 3:00 P.M. the Administrator and ADON #240 completed the audit and update of the Elopement binders to reflect residents that are currently identified as risk for elopement (#1, #12, #20, #24, #27, #32, #34). • On 12/05/24 the DON completed review of current residents Leave of Absence (LOA) orders, updated as indicated, reviewed plan of care and updated as indicated. • On 12/05/24 DON and ADON #240 completed updated smoking observations for the current residents who smoked (#2, #7, #8, #10, #17, #18, #27, #32, #35, and #36), reviewed each resident's plan of care and updated as indicated. In addition, the facility posted lists on nursing units identifying supervised or independent smokers. • On 12/05/24 at 4:40 P.M. the Administrator and DON completed staff education related to resident safety including elopement risk and interventions, and importance of alarm response and investigation. Staff who were not present at the facility were educated via phone. Newly hired staff would receive education as part of the orientation process. • On 12/05/24 the Administrator completed the education of the Admissions Director related to the review of hospital paperwork prior to admission to identify special needs/safety concerns and communicate special needs with facility team. • On 12/05/24 the Administrator and DON completed education of staff on what to do if a resident was stating they want to go home or leave the facility, or if they observe exit seeking behaviors. • On 12/05/24 The Administrator and DON completed educating staff on how to identify resident smoking status if they had a resident state they were going outside to smoke. • On 12/05/24 at 5:00 P.M. residents with a Brief Interview for Mental Status (BlMS) score 12 or above were educated that if they hear another resident making statements that they wanted to get out of the facility/[NAME] Manor they report to a staff member so that they could implement interventions for resident safety and determine if discharge planning was appropriate. The education was initiated by RDCS #245 and completed by LPN/Charge Nurse #207 43 and LPN/Charge Nurse #243 • On 12/05/24 the Administrator contacted the contracted provider (Alta Protection Services) requesting service for the rear door staff entrance and front door due to the identified sensitivity related to the winds setting off the door alarms when no human activity taking place at the doors. Additionally requested a quote for the instillation of an annunciator panel on the third-floor nursing unit. • Beginning 12/05/24 second floor staffing distribution, beginning night shift, would assign one team member to remain at the nursing station desk to be available to respond to door alarms. Nursing staff educated on this by the Director of Nursing and indication listed on the daily assignment sheet posting. • On 12/09/24 the Administrator purchased audible monitors to be placed in the stairwell by first floor east and first-floor west outside exits, as it was determined that when the hallway door was closed the alarm sounding by the outside exit in the stairwell cannot be heard midway down the hall where the door monitor was located. • Beginning 12/05/24 at 1:00 A.M. the Administrator, DON, or Designee would conduct an elopement drill on every shift for 72 hours beginning day shift, then weekly for four weeks, then monthly for two months. Results of the drills would be submitted to the QAPI Committee for further review and recommendations. • Beginning 12/05/24 Administrator, DON, or Designee would conduct elopement/ door alarm drills five times per week on various shifts for four weeks then monthly for two months for validation of appropriate staff response to triggered alarms and to ensure that staff are fluent with the alarm response process. Results of the drills would be submitted to the QAPI Committee for further review and recommendation. • Beginning 12/05/24 Admissions/ re-Admissions referral information would be reviewed by the Director of Nursing/Designee to ensure risks were identified and interventions implemented. The reviews would continue for four weeks then monthly for two months with the results submitted to the QAPI Committee for further review and recommendation. • Beginning 12/05/24 Administrator or Designee would audit scheduled smoking breaks two times per day, five times per week for four weeks then monthly for two months to ensure that residents assessed to smoke with supervision are being supervised during smoke breaks. The results of the audits would be submitted to the QAPI Committee for further review and recommendation. • Beginning 12/05/24 Administrator or Designee would interview three residents two times per week for four weeks then monthly for two months to determine if they have heard another resident making statements that they want to get out of the facility/[NAME] Manor and if it was reported to facility staff. The results of the interviews would be submitted to the QAPI Committee for further review and recommendation. • Beginning 12/05/24 Administrator or Designee would interview three staff members two times per week for four weeks then monthly for two months related to what they would do in response to door alarms, residents saying they are going smoking and if a resident makes a statement they want to get out of the facility/[NAME] Manor. The results of the interviews would be submitted to the QAPI committee for further review and recommendation. Findings Include: Review of the closed medical record for Resident #33 revealed an admission date of 12/02/24 with diagnosis including muscle weakness, other symbolic dysfunctions, encephalopathy, and abnormalities of gait and mobility. The resident was discharged on 12/05/24 and did not return to the facility. Review of a progress note dated 12/02/24 at 1:53 P.M. revealed Resident #33 arrived at the facility from the hospital with a past medical history of heart failure, hypertension and memory loss. The resident had his natural teeth, ambulated with a rollator and had a steady gait. Review of the physician's orders dated 12/02/24 revealed Resident #33 was not to go on leave of absence (LOA) without supervision. Review of the admission assessment dated [DATE] at 2:20 P.M. revealed Resident #33 was attentive, oriented, generally normal to person, place and time, with an intact memory. Review of the Functional Abilities assessment dated [DATE] at 4:43 P.M. revealed Resident #33 required supervision or touching assistance for sit to stand, transfers, and to walk 150 feet. Partial to moderate assistance was needed to go up or down 12 stairs. Review of the baseline care plan dated 12/02/24 revealed Resident #33 would be monitored to minimize risk of wandering and/or elopement and interventions put in place as needed. There were no additional interventions listed. Review of the Elopement assessment dated [DATE] at 9:43 AM revealed Resident #33 was not identified as an elopement risk. Review of the admission Minimum Data Set (MDS) 3.0 assessment revealed it had not been completed and was in progress. Review of a progress note dated 12/04/24 at 8:30 P.M. authored by Licensed Practical Nurse (LPN) #243 revealed LPN #243 went to obtain vital signs for the resident, he was noted to not be in his room or bathroom, staff looked on the unit and within the facility and it was determined that he was not in the facility. Staff searched the surrounding parking lot area. The Director of Nursing (DON) and Administrator were notified. Resident #33's niece was called and asked if they had taken the resident out, and notified the resident was not at the facility. The Cleveland Police were contacted and informed. The resident's physician was notified. Review of the facility LOA sign-out book revealed Resident #33 did not sign-out when he left the faciity on [DATE]. Review of the National Weather Service forecast at www.weather.gov revealed the weather in the Cleveland area on 12/04/24 included a high temperature of 37 degrees Fahrenheit (F) and low of 21 degrees F. Review of the Self-Reported Incident and related facility investigation, dated 12/04/24, revealed Resident #33 was admitted on [DATE] to a room on the third floor. Per the hospital paperwork he had a history of wandering which was not reflected in the initial elopement observation. Following dinner Resident #33 got on the elevator with a Certified Nursing Assistant (CNA) #217 and they had a normal conversation riding down the elevator. Resident #33 made a statement that he was going out to smoke. CNA #217 primarily worked on the second floor and had not met Resident #33 given he was only at the facility for two days and was unaware that he did not smoke. The CNA got off the elevator on the second floor and Resident #33 remained on the elevator which was going down to the first floor. When the night shift nurse went to obtain vital signs for Resident #33 at 8:24 P.M. it was determined he was not in the room. Facility staff immediately began to search, internally, externally on property by foot and in personal cars searching the surrounding area. Facility administration and regional staff were notified and responded to the facility for support. The Administrator pulled the security camera footage, and determined the resident exited the front door with his rollator at 6:47 P.M. wearing plaid flannel pajama pants, a zip up sweatshirt and a ball cap. He began walking down the street, sat on his rollator at the corner for approximately two minutes then continued walking down the street and out of camera view. Efforts to find the resident continued through the night until the resident was located by his nephew at the resident's own home where he previously resided, in the garage with the garage door closed 12:07 A.M. on 12/05/24. The family alleged that the resident was jumped while he was out indicating that he had a broken nose, all his teeth knocked out and his face all cut up. The recommendation to transport him to the emergency room (ER) for evaluation was made to the family by facility staff. The nephew drove back to the facility with the resident to pick up the resident's niece to go to the emergency room. When facility staff requested to see the resident, the family refused and made threats towards the staff making a statement 38 and hot which was interpreted as a reference to a gun. So, the facility staff was unable to determine if the resident had any injuries and/or the extent of any injuries. Resident #33's niece was given a copy of the face sheet and physician orders to take to the emergency room, and the Director of Nursing called report into the hospital emergency room (ER) related to the situation and family transporting to them. The following morning 12/05/24 at 7:30 A.M. the Director of Nursing called the hospital for a status update on the resident and was told that he was admitted with a diagnosis of dementia, x-rays were negative, there were no fractures identified, and a computed tomography (CT) scan was completed with no findings. The facility was unable to validate if any serious injury resulted, but the resident was not safe when he exited the facility due to the cold, windy and rainy weather on that day. Further review of the facility investigation revealed that based on review of the camera footage, there was a Door Dash delivery car visible on the camera footage, approximately 10 minutes prior to the resident exiting the facility. The Door Dash driver came up the elevator and delivered the food to a resident on the second floor, then left the facility. A staff member that was on the second floor at the time of the food delivery returned to the first floor approximately five to 10 minutes following the door dash driver. When they got to the first floor they heard the front entrance alarm sounding. The staff member reset the front door alarm but did not investigate the reason for it sounding. The facility substantiated that resident neglect did occur. Review of the witness statement dated 12/04/24 and authored by LPN #237 revealed she identified Resident #33 as missing around 7:30 P.M. to 7:45 P.M., initiated the search, called code, contacted the DON and called 911 emergency services. Review of the witness statement dated 12/05/24 and authored by CNA #217 revealed on 12/04/24 she got on the elevator on the third floor with Resident #33. She had a short conversation with him about going out to smoke a cigarette. The elevator opened on the second floor and the CNA got out. She did not remember hearing an alarm sound after that. Interview on 12/17/24 at 11:21 A.M. with the Administrator, DON and RDCS #245 revealed Resident #33 didn't have a designated power of attorney (POA) or guardian. There had not been an evaluation by a Nurse Practitioner (NP) or physician because Resident #33 was only at the facility for a little over 48 hours. The administrative staff revealed the resident's hospital admission record showed history of wandering but stated this was missed on the elopement assessment. Corrective action and education were done with admission Director, and the facility was currently auditing all admissions for any risk. The facility currently had a staff member assigned as a door monitor 24 hours a day because two exit doors were not connected to the enunciator panel. The facility believed Resident #33's ability to elope was partially caused when there was a food delivery to the second floor, and the delivery person was known to exit. Staff turned off the alarm without investigation assuming it had been the food delivery person. After reviewing the Self-Reported Incident (SRI) the Administrator, DON and RDCS #245 verified the elopement had occurred, they had substantiated the incident had occurred and had developed a plan to prevent it happening again. An interview on 12/17/24 at 11:39 A.M. with LPN/MDS #218 revealed she was on the second floor on 12/04/24 when a Door Dash delivery arrived. When she came back down, the (door) alarm was ringing. LPN #218 stated she knew Door Dash had just left so she turned off the alarm. The LPN/MDS nurse revealed if the release bar (on the door) was held it alarmed and after 15 seconds, it released. She stated a lot of delivery people didn't want to go back up to the second floor and look for someone to let them out. LPN/MDS #218's office was downstairs so some days it happened a lot. Currently the facility had a staff member serving as a door monitor. They monitored if a resident was trying to leave and helped visitors exit. Staff were now expected to investigate, go outside to do a quick check of the perimeter, and call upstairs for staff to do a headcount. An interview on 12/18/24 at 10:00 A.M. with Resident #33's niece revealed the family was unaware the resident had cognitive issues until 11/2024 when he was taken to the hospital after he was found wandering a long way from his house in the middle of the night. The family of Resident #33 decided he wasn't safe living alone, so they moved him into the facility on [DATE]. On 12/04/24 the resident's niece received a call from the facility at 8:34 P.M. asking if she had taken the resident out, as he was not at the facility. She stated she called her mom and brother and then went to the facility. She stated the family searched the facility along with the staff. Resident #33's nephew went out to search the area. There was a severe Winter weather warning going on for Cleveland. The niece watched the video surveillance with the administrator. Resident #33 exited the front door of the facility at 6:47 P.M. without a jacket or gloves. He walked across the street, sat down on his rollator for a couple minutes and then went on down the street and out of sight. A little after midnight the nephew found Resident #33 at his previous address in the garage. The resident's niece stated the resident had been assaulted, his teeth were knocked out and knuckles scraped. The niece stated her brother got Resident #33 in his car, came back to the facility to pick her up at the facility and they took him to the hospital ER. The resident's niece stated the physician said the resident's injuries were consistent with an assault. The niece stated the admission person was aware of her uncle's dementia and stated the facility where the resident had been admitted to was a locked facility, residents were to be monitored and if an alarm went off staff would check. Attempts to obtain the hospital records during the complaint investigation for Resident #33 related to this incident were unsuccessful. On 12/18/24 at 3:39 P.M. interview with LPN #243 revealed she was in the facility on 12/04/24, the day Resident #33 eloped but worked on the second floor. LPN #243 remembered the door alarm went off that evening but then stated it was silenced. After LPN #243 punched out and left the facility another employee called a little after 7:30 P.M. and told her they couldn't find Resident #33. She started driving around the area looking for the resident. Other staff were doing the same. Interview on 12/18/24 at 4:30 P.M. with CNA #217 revealed on 12/04/24 she was assisting staff on the third floor and got on the elevator to go back to her own assignment on the second floor. Resident #33 was already on the elevator when she got on. The CNA stated they (she and the resident) made small talk, and the resident mentioned he was going out to smoke. CNA #217 got off the elevator at the second floor and Resident #33 went down to first. It was the first time the CNA had met Resident #33. The CNA stated she wasn't even sure he was one of the facility residents or a visitor. Interview on 12/19/24 at 10:56 A.M. with LPN #237 revealed on 12/04/24 at around 7:35 P.M. the LPN went to obtain Resident #33's vital signs and then realized the resident was missing. She stated she checked all the rooms on the third floor and then called a code. All staff started looking around the facility for the resident. When he was not found in the building, she stated she called the DON and 911. Review of the facility Elopement Unauthorized Absence Policy dated 08/02/24 revealed the purpose of the policy was to identify a resident's risk for elopement, prevent a resident from exiting the facility without the knowledge of the staff and to delineate the reporting process if an elopement occurs. This deficiency represents non-compliance investigated under Control Number OH00160618.
Oct 2024 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, medical record review, review of facility investigations, and review of the facility policy, the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, medical record review, review of facility investigations, and review of the facility policy, the facility failed to ensure a resident was free from verbal abuse. This affected one (Resident #35) of three residents reviewed for abuse. The facility census was 33. Findings include: Record review for Resident #35 revealed an admission date of 07/26/24 and a discharge date of 10/01/24. Diagnoses included unspecified fracture of the left femur, unspecified fracture of lower end of left ulna, person injured in unspecified motor vehicle accident, bipolar disorder, generalized anxiety disorder, pain in the leg and muscle weakness. Record review of the Comprehensive Minimum Data Set (MDS) dated [DATE] revealed Resident #35 was cognitively intact. Resident #35 received scheduled and as needed pain medications. Record review of the care plan dated 07/26/24 revealed Resident #35 had potential for pain. Resident was able to verbalize pain. Potential for pain was related to the fracture of the left femur and left ulna. Interventions included administering pharmacological interventions as ordered by the physician and monitor effectiveness. Record review of Resident #35's progress notes revealed there was no progress note for 09/28/24. Review of the progress note for Resident #35 dated 10/01/24 at 10:50 A.M. completed by Mobile Director of Nursing (DON) #246 revealed Interdisciplinary Team (IDT) met and reviewed incident related to alleged verbal abuse. Investigation initiated. Resident declined to be seen by psych services. Resident has a history of making false accusations and being manipulative. Facility will continue to provide a safe environment for resident to reside in. Record review of the Facility Reported Incident (FRI) dated 09/30/24 revealed on 09/30/24, Resident #35 reported to management that she was yelled at and cursed at by Licensed Practical Nurse (LPN) #242. LPN #242 was suspended immediately pending investigation. Statements were gathered from LPN #242 and Resident #35 regarding the incident. Staff and resident interviews were conducted with no negative findings. Based on investigation, the incident was unsubstantiated. When Resident #35 was interviewed, she could not remember what exact day the alleged incident happened, but confirmed it was on the weekend. Resident #35 stated she requested pain medication from LPN #242 but did not receive it. Instead, she received what she believed to be a melatonin pill. Resident #35 says she approached the nurse and was met with attitude and told that she already gave her the pain pill. Resident #35 then proceeded back to her room and said she did not ask again. While in her room, Resident #35 claimed LPN #242 barged in and started yelling and cursing at Resident #35. Resident #35 claimed she was not physically hurt but she was startled by the LPN #242. When LPN #242 was interviewed, she explained she did give Resident #35 her pain medication. LPN #242 explained Resident #35 found her while she was on break and requested her medication. LPN #242 informed her that she already gave her the medication. LPN #242 explained how she has always been kind to Resident #35 and tried helping her. LPN #242 claimed she did not yell or curse at Resident #35 and feels as though Resident #35 is trying to get her in trouble for some sort of reason. Interview on 10/29/24 at 3:11 P.M. with State Tested Nurse Aide (STNA) #218 confirmed she worked on 09/28/24 beginning at 7:00 A.M. STNA #218 revealed when she came in at 7:00 A.M., she heard Resident #35 swear and say LPN #242 did not give her medication. Resident #35 returned to her room. LPN #242 walked down the hall swearing loudly and went into Resident #35's room. Both LPN #242 and Resident #35 were cursing and yelling at each other. They both left Resident #35's room and went to the medication cart in the hall, both yelling and swearing at each other. STNA #218 confirmed LPN #242 called Resident #35 multiple degrading names. STNA #218 revealed LPN #201 calmed LPN #242 down. STNA #218 confirmed she was never interviewed about the incident. Phone interview on 10/30/24 at 5:42 P.M. with LPN #201 revealed on 09/28/24, it was the beginning of her shift and the end of LPN #242's shift. LPN #201 revealed Resident #35 made an allegation LPN #242 stole her narcotic. Resident #35 returned to her room and went back to bed. LPN #242 was upset and began cursing and swearing, went to Resident #35's room while cursing down the hall and approached Resident #35 while she was in her bed. LPN #201 revealed she heard LPN #242 yelling at Resident #35 loudly calling her a crack-head and a bitch repeatedly repeating, How dare you, all I do for you, then continuing with calling the resident names. Resident #35 got out of bed and went in the hall. LPN #242 followed her to the hall and continued yelling loudly and swearing at Resident #35. The cursing and yelling went back and forth between Resident #35 and LPN #242. LPN #201 revealed she tried to intervene and calm down LPN #242. LPN #242 continued yelling, I don't give a (explicit language). LPN #201 revealed Resident #35 appeared upset and distraught. LPN #242 eventually left the building. LPN #201 revealed Resident #35 told her she was sad and scared, she was woke up to a nurse standing over her yelling and screaming. Resident #35 then left on a leave of absence. LPN #201 revealed she reported the incident to the previous Mobile DON #246. Review of the facility policy titled, Ohio Resident Abuse Policy, revised 07/11/24 revealed this facility will not tolerate abuse, neglect, mistreatment, exploitation of residents, and misappropriation of residents property by anyone. Verbal abuse is defined as the use of oral, written or gestured language that willfully includes disparaging and derogatory terms to residents or their families. This deficiency represents non-compliance investigated under Complaint Number OH00158631.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, medical record review, review of facility investigations, and review of the facility policy, the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, medical record review, review of facility investigations, and review of the facility policy, the facility failed to thoroughly investigate an allegation of verbal abuse. This affected one (Resident #35) of four residents reviewed for abuse. The facility census was 33. Findings include: Record review for Resident #35 revealed an admission date of 07/26/24 and a discharge date of 10/01/24. Diagnoses included unspecified fracture of the left femur, unspecified fracture of lower end of left ulna, person injured in unspecified motor vehicle accident, bipolar disorder, generalized anxiety disorder, pain in the leg and muscle weakness. Record review of the Comprehensive Minimum Data Set (MDS) dated [DATE] revealed Resident #35 was cognitively intact. Record review of Resident #35's progress note revealed there was no progress note for 09/28/24. Review of the progress note for Resident #35 dated 10/01/24 at 10:50 A.M. completed by Mobile DON #246 revealed Interdisciplinary Team (IDT) met and reviewed an incident related to alleged verbal abuse. Investigation initiated. Resident declined to be seen by psych services. Resident has a history of making false accusations and being manipulative. Facility will continue to provide a safe environment for resident to reside in. Record review of the Facility Reported Incident (FRI) dated 09/30/24 revealed on 09/30/24, Resident #35 reported to management that she was yelled at and cursed at by Licensed Practical Nurse (LPN) #242. LPN #242 was suspended immediately pending investigation. Statements were gathered from LPN #242 and Resident #35 regarding the incident. Staff and resident interviews were conducted with no negative findings. Based on investigation, the incident was unsubstantiated. When Resident #35 was interviewed, she could not remember what exact day the alleged incident happened, but confirmed it was on the weekend. Resident #35 stated she requested pain medication from LPN #242 but did not receive it. Instead, she received what she believed to be a melatonin pill. Resident #35 says she approached the nurse and was met with attitude and told that she already gave her the pain pill. Resident #35 then proceeded back to her room and said she did not ask again. While in her room, Resident #35 claimed LPN #242 barged in and started yelling and cursing at Resident #35. Resident #35 claimed she was not physically hurt but she was startled by the LPN #242. When LPN #242 was interviewed, she explained she did give Resident #35 her pain medication. LPN #242 explained Resident #35 found her while she was on break and requested her medication. LPN #242 informed her that she already gave her the medication. LPN #242 explained how she has always been kind to Resident #35 and tried helping her. LPN #242 claimed she did not yell or curse at Resident #35 and feels as though Resident #35 is trying to get her in trouble for some sort of reason. Record review of the daily staff schedule for 09/27/24 7:00 P.M. to 09/28/24 7:00 A.M. revealed the following staff worked: LPNs #242 and #239 and State Tested Nurse Aides (STNAs) #238, #243, and #209. Record review of the daily staff schedule for 09/28/24 7:00 A.M. to 7:00 P.M. revealed the following staff worked: LPNs #201 and #244 and STNAs #231, #218, and #236. Review of the facility file/investigation revealed multiple staff interviews were located in the file revealing no concerns related to the allegations. Review of the staff interviews revealed there were no interviews from any staff who worked on 09/27/24 7:00 P.M. to 7:00 A.M. shift (except LPN #242) or 09/28/24 7:00 A.M. to 7:00 P.M. shift. Staff interviews not present in the investigation file included LPNs #239, #201, and #244 and STNAs #238, #243, #209, #231, #218, or #236. Interview on 10/29/24 at 3:33 P.M. with the Administrator and Regional Director of Clinical Services (RDCS) #245 revealed the Administrator and Previous Mobile DON #245 completed the investigation regarding Resident #35 and LPN #242 on 09/30/24. The Administrator revealed Mobile DON #245 was the Acting DON at the time of the investigation. The Administrator and RDCS #245 confirmed there were no interviews in the investigation file for any of the staff when the alleged incident occurred except for LPN #242. The Administrator did not respond as to why none of the staff were interviewed that may have been present during the alleged incident. RDCS #245 confirmed the staff that worked during the time the alleged incident occurred was not interviewed and confirmed only staff that did not work during the alleged incident was interviewed. Interview on 10/29/24 at 3:11 P.M. with State Tested Nurse Aide (STNA) #218 confirmed she worked on 09/28/24 beginning at 7:00 A.M. STNA #218 revealed when she came in at 7:00 A.M., she heard Resident #35 swear and say LPN #242 did not give her medication. Resident #35 returned to her room. LPN #242 walked down the hall swearing loudly and went into Resident #35's room. Both LPN #242 and Resident #35 were cursing and yelling at each other. They both left Resident #35's room and went to the medication cart in the hall, both yelling and swearing at each other. STNA #218 confirmed LPN #242 called Resident #35 multiple degrading names. STNA #218 revealed LPN #201 calmed LPN #242 down. STNA #218 confirmed she was never interviewed about the incident. Phone interview on 10/30/24 at 5:42 P.M. with LPN #201 revealed on 09/28/24, it was the beginning of her shift and the end of LPN #242's shift. LPN #201 revealed Resident #35 made an allegation LPN #242 stole her narcotic. Resident #35 returned to her room and went back to bed. LPN #242 was upset and began cursing and swearing, went to Resident #35's room while cursing down the hall and approached Resident #35 while she was in her bed. LPN #201 revealed she heard LPN #242 yelling at Resident #35 loudly calling her a crack-head and a bitch repeatedly repeating, How dare you, all I do for you, then continuing with calling the resident names. Resident #35 got out of bed and went in the hall. LPN #242 followed her to the hall and continued yelling loudly and swearing at Resident #35. The cursing and yelling went back and forth between Resident #35 and LPN #242. LPN #201 revealed she tried to intervene and calm down LPN #242. LPN #242 continued yelling, I don't give a (explicit language). LPN #201 revealed Resident #35 appeared upset and distraught. LPN #242 eventually left the building. LPN #201 revealed Resident #35 told her she was sad and scared, she was woke up to a nurse standing over her yelling and screaming. Resident #35 then left on a leave of absence. LPN #201 revealed she reported the incident to the previous Mobile DON #246. Review of the facility policy titled, Ohio Resident Abuse Policy, revised 07/11/24 included once the Administrator and the DOH are notified, an investigation of the allegation or suspicion will be conducted. The investigation protocol included interviewing the resident, the accused, and all witnesses. Witnesses generally, include anyone who witnessed or heard the incident, came in close contact with the resident the day of the incident and employees who worked closely with the accused employee and or the alleged victim the day of the incident. This deficiency was an incidental finding found during the complaint investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, staff interview, and review of manufacturer's guidelines, the facility failed to en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, staff interview, and review of manufacturer's guidelines, the facility failed to ensure the medication error rate did not exceed five percent (%). The facility had two medication errors of 31 opportunities for an error rate of 6.45%. This affected one (Residents #32) of four residents reviewed for medication administration. The facility census was 33 residents. Findings include: Record review for Resident #32 revealed an admission date of 08/19/24. Diagnoses included chronic idiopathic constipation and centrilobular emphysema. Review of the admission Minimum Data Set (MDS) dated [DATE] revealed Resident #32 was cognitively intact. Resident #32 required set up or clean up assist with eating, substantial/maximum assist with personal hygiene and dressing. Resident #32 used a wheelchair for mobility. Resident #32 had chronic lung disease. Record review of the care plan for Resident #32 edited 10/11/24 revealed Resident #32 had emphysema. Interventions included to provide nebulizers. Record review of the physician orders for Resident #32 included sennosides-docusate sodium tablet, 8.6-50 milligrams (mg), one tablet twice a day 8:00 A.M. and 4:00 P.M. for constipation dated 10/25/24, and arformoterol solution for nebulization: 15 micrograms (mcg)/two milliliters (ml), give two ml inhalation every 12 hours 9:00 A.M. and 9:00 P.M. for centrilobular emphysema. Observation on 10/29/24 at 9:30 A.M. of medication administration for Resident #32 revealed Licensed Practical Nurse (LPN) #241 confirmed Resident #32's sennosides-docusate sodium tablet, 8.6-50 mg was unavailable for the A.M. administration. LPN #241 also revealed arformoterol solution for nebulization was not stored appropriately and was also unavailable for the A.M. administration. Observation on 10/29/24 at 1:35 P.M. of medication administration for Resident #32 revealed LPN #241 revealed she found the sennosides-docusate sodium tablet for Resident #32 that was due in the A.M. Observation revealed LPN #32 administered geri-kot 8.6 milligrams (mg) to Resident #32. Interview on 10/29/24 at 1:37 P.M. with LPN #241 confirmed the geri-kot (generic for Senna) 8.6 mg did not include the docusate sodium 50 mg. LPN #241 confirmed Resident #32 did not receive the correct dose of sennosides-docusate sodium tablet, 8.6-50 mg and did not receive the arformoterol solution for nebulization per the physicians orders. Review of the facility policy titled, Genera; Dose Preparation and Medication Administration, revised 04/30/24 revealed to verify each time a medication is administered that it is the correct medication, at the correct dose, at the correct time. This deficiency represents non-compliance investigated under Complaint Number OH00158631.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, the facility failed to store medication per t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, the facility failed to store medication per the manufacturers recommendations. This affected one (Resident #32) of four residents reviewed for medication administration. The facility census was 33. Findings include: Record review for Resident #32 revealed an admission date of [DATE]. Diagnosis included centrilobular emphysema. Record review of the care plan for Resident #32 edited [DATE] revealed Resident #32 had emphysema. Interventions included to provide nebulizers. Record review of the physician orders for Resident #32 included arformoterol solution for nebulization: 15 micrograms (mcg)/two milliliters (ml), give two ml inhalation every 12 hours for centrilobular emphysema. Observation on [DATE] at 9:30 A.M. of medication administration for Resident #32 revealed Licensed Practical Nurse (LPN) #241 confirmed the arformoterol solution for nebulization was for Resident #32, and it was stored in the bottom drawer of the medication cart with additional resident medications. LPN #241 confirmed there was one foil pouch (containing 10 doses) unopened and one foil pouch opened with two remaining doses. The date dispensed on both pouches was [DATE]. The expiration date was not visible. Review of the label on the pouches revealed refrigerate - do not freeze, keep arformoterol in the foil pouch it came in and in the refrigerator. Unopened foil pouches can be stored at room temperature for up to six weeks. Throw away any unused medication after six weeks. LPN #241 confirmed the arformoterol solution was not stored appropriately and was unavailable for the A.M. administration. Record review of the facility policy titled, Storage and Expiration Dating of Medications and Biological's, revised [DATE] revealed the facility should ensure that medications and biological's that have an expired date on the label; have been retained longer than recommended by manufacturer or supplier guidelines; or have been contaminated or deteriorated are stored separate from other medications until destroyed or returned to the pharmacy. Once any medication or biological package is opened, facility should follow manufacturer guidelines with respect to opened dates for opened medications. Facility should ensure that medications and biological's are stored at their appropriate temperatures according to the United States Pharmacopoeia guidelines for temperature ranges and manufacturer guidance. This deficiency is an incidental finding found during the complaint investigation.
Apr 2024 2 deficiencies
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interviews, and review of the facility policy, the facility failed to ensure food was s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff and resident interviews, and review of the facility policy, the facility failed to ensure food was served at an appetizing temperature. This had the potential to affect 40 residents who received meals in the facility. The facility identified Residents #30 and #32 as receiving no food from the kitchen. The facility census was 42. Findings include: Observation on 03/28/24 at 11:39 A.M. of Dietary [NAME] #308 taking the temperatures of the lunch meal items prior to food service revealed the chicken tenders were 173 degrees Fahrenheit (F), the [NAME] fries were 165 degrees F, the carrots were 162.1 degrees F, the white slice of bread was room temperature, and the chocolate cake was room temperature. Tray service for hall trays began on 03/28/24 at 11:50 A.M. As the kitchen staff started to load the last tray cart for the third floor at 12:03 P.M., the surveyor asked for a test tray at 12:08 P.M. as the last tray cart for the third floor was three fourths of the way full. A test try was plated at 12:17 P.M. and was placed on top of the steam table wells without a lid while four other uncovered resident trays were plated and sitting on the table next to the steam table while staff waited for Dietary Manager (DM) #307 to bring up a new box of dome lids, which were stored in the basement, and for the new lids to be washed. A dome lid was placed on the test tray and the four other residents' plates and placed into the covered cart at 12:20 P.M. The food cart was taken up to the third floor by DM #307 and arrived at 12:23 P.M. After the last tray was passed at 12:34 P.M., the test tray was removed from the food cart and was taken to the nurse's station counter with the surveyor and DM #307. DM #307 checked the temperatures of the food as the surveyor tasted the food for temperature and palatability. The chicken tenders had a temperature of 116.8 degrees F, had a good flavor, were moist, but tasted lukewarm. The [NAME] fries had a temperature of 115 degrees F, had a good flavor, were moist, but tasted lukewarm. The carrots had a temperature of 117 degrees F, had a good flavor, but tasted lukewarm at 116.8 degrees F. Milk was 51.4 degrees F and tasted warm. Chocolate cake was room temperature, had a good temperature, and was moist. [NAME] bread was room temperature and was palatable without signs of dryness or mold. DM #307 tasted the food and drank the milk and confirmed the food had a good taste but could have been warmer and the milk should have been colder. She stated waiting for the dome lids to be brought up and washed negatively affected the temperature of the food items since the food had already been plated, and the milk was iced but the ice bath should have had salt added to it to help bring down the temperature. An interview conducted on 03/28/24 at 3:30 P.M. with Resident #16 revealed the food was cold when it was delivered to the room. An interview was conducted 03/28/24 at 3:36 P.M. with Resident #39 revealed the food was not hot when it was delivered to the room. An interview conducted on 03/28/24 at 3:45 P.M. with Resident #38 revealed the food was tepid when it was delivered to the room. Review of facility policy Food and Nutrition Services: Meal Service, revised 09/21/20, revealed food would be served at preferable temperatures with hot foods hot and cold foods cold. This deficiency represents non-compliance investigated under Complaint Number OH00151013.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and review of facility policy, the facility failed to ensure the kitchen was clean and sanitar...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and review of facility policy, the facility failed to ensure the kitchen was clean and sanitary, food items were appropriately dated, and coffee was covered as required when walking down the third-floor hallways. This had the potential to affect 40 residents who received food from the kitchen. The facility identified two residents (#30 and #32) as receiving no food from the kitchen. The facility census was 42. Findings include: 1. Observation and interview during initial kitchen tour on 03/28/24 from 11:15 A.M. to 11:39 A.M. with Dietary Manager (DM) # 307 revealed the following concerns: • On the bread rack was a one gallon unlabeled and undated storage bag full of Danishes. DM #307 stated the Danishes were most likely from yesterday but confirmed the bag was not labeled or dated. • In the two-door reach in cooler on the right-hand side was an undated metal pan of a raw pork loin sitting on the second shelf above three crates of individual milk cartons. DM #307 at the time of observation confirmed the pan was undated and shouldn't have been sitting on the shelf above the milk cartons. • In the two-door reach in cooler on the left-hand top shelf was an unlabeled clear plastic square container with a green lid three fourth full of an unidentified jelly like purple substance. On top of the lid was a sticker with a date of 02/24/24. DM #307 at the time of observation confirmed the item was grape jelly and the item was not labeled, and the dated sticker was old but could not state when the jelly had been dished into the container. DM #307 stated normal policy was to throw out items after three to seven days. • In the two-door reach in cooler on the left-hand side second shelf, there was a white eight-pound round plastic lidded container of fruit salad with a hand written open date of 03/05/24 and a printed manufacturer best before date of 03/14/24. When the lid was opened, there was a fermented smell coming from the fruit. DM #307 at the time of observation confirmed the fermented smell and stated the fruit should have been thrown out. • In the dry storage area under a metal shelving unit, there was a white powdered substance on the floor along with two pink sugar substitute packets and two yellow sugar substitute packets. Around the perimeter of the floor of the dry storage unit there was a build up of dirt and debris. There was an open to air bag of basmati rice sitting on the second shelf of the metal shelving unit. DM #307 at the time of observation confirmed the floor of the dry storage area needed cleaning and the open bag of basmati rice should have been sealed when opened. • The four hinged lids covering the food on the tray line revealed a build of dried food and debris. DM #307 at the time of observation confirmed the lids did not appear to be clean. Review of facility policy Frozen and Nutrition: Food Production and Food Safety, revised 03/09/24, frozen meat would have a date when pulled from the freezer and placed in the refrigerator to be thawed. Review of facility policy Food and Nutrition Services: Food Production and Food Safety, revised 03/09/24, revealed the ready to eat food would be stored above raw pork, all bulk items would be dated when opened. 2. Observation on 03/28/24 from 12:25 P.M. to 12:24 P.M. revealed at 12:25 P.M. State Tested Nursing Aide (STNA) #306 filled a cup of coffee from a hot beverage carafe sitting on a cart in the middle of the hallway and placed the uncovered cup of coffee on a resident's tray and walked it down the hallway to room [ROOM NUMBER]. At 12:30 P.M. License Practical Nurse (LPN) #305 filled a cup of coffee from the same beverage cart and placed the uncovered cup of coffee on a resident's tray and walked it down the hallway to room [ROOM NUMBER]. At 12:34 P.M. STNA #306 filled a cup of coffee from the same beverage cart and placed the uncovered cup of coffee on a resident's tray and walked it down the hallway to room [ROOM NUMBER]. Observation of the drink cart and Interview on 03/28/24 with Dietary Manager (DM) #307 at 12:44 P.M. revealed there were no lids on the drink cart. DM #307 at time of observation confirmed if coffee was being walked down the hallway the coffee should have lids and confirmed there were no lids on the beverage cart. DM #307 stated when she passed food trays, she would take the food cart and beverage cart closer to the residents rooms. Interview on 03/28/24 at 12:55 P.M. with STNA #306 confirmed she had walked the coffee uncovered halfway down the hallway and stated the kitchen didn't normally send lids. This deficiency represents non-compliance investigated under Complaint Number OH00151013.
Jan 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and review of the facility policy the facility failed to ensure Resident #10's ha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and review of the facility policy the facility failed to ensure Resident #10's had a sanitary room free of bed bugs. This affected one resident (Resident #10) out of three residents reviewed for bed bugs. Findings include: Review of Resident #10's medical record revealed an admission date of 11/22/18 and diagnoses included alcohol dependence with alcohol induced persisting dementia and muscle weakness. Review of Resident #10's care plan revised 01/27/22 included Resident #10 had a self-care deficit and his needs would be met. Interventions included to assist Resident #10 with ADL's (Activity of Daily Living). Review of Resident #10's Head to Toe Evaluation dated 11/19/23 included Resident #10 had bed bug bites on his neck and the majority of his back area. The areas had small red splotches all over both areas. Review of the facility Pest Control Company invoices dated 11/20/23 revealed on 11/20/23 bed bugs were found in Resident #10's bed frame in room [ROOM NUMBER]. Resident #10 resided in the bed by the door, and both beds were heated. Resident #10's bed frame, baseboards, restroom and hallway were treated. Placed traps under both beds and would follow-up. Further review of the invoices revealed there was no additional documentation regarding bed bugs until 12/19/23. Review of the Pest Control Company invoice dated 12/19/23 revealed Resident #10's room was retreated for bed bugs. The wall outlet and a crack behind Resident #10's bed was heated. The baseboard in the room and hall was treated with a chemical which targeted bed bugs. The invoice did not have evidence Resident #10's metal bed frame and springs and mattress were inspected for bed bugs. Review of the Pest Control Company invoice dated 12/26/23 included Resident #10's door frame and bed frame were treated with the heat gun. The invoice further stated, treated baseboards in the room and hallway and would follow-up. There was no documentation regarding bed bug activity or if Resident #10's mattress was inspected for bed bugs. Review of the Pest Control Company invoice dated 12/27/23 included bed bugs were reportedly seen in the laundry room. The invoice stated no bed bug activity was found and the basement hall, laundry, utility room, restroom and storage area were treated. Review of Resident #10's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #10 was cognitively intact. Resident #10 had no upper or lower extremity impairment and used a walker. Review of the Pest Control Company invoices dated 01/02/24 through 01/10/24 included bed bugs were reportedly seen in resident rooms #202, #205, #207, #208 and the nurses station. Inspection of bagged bedding and mattresses did not reveal bed bug activity. Bed frames were heated and treated. Baseboards in the rooms, hallways, restrooms were treated. Inspection of chairs in the nurses station did not reveal bed bug activity. There was no evidence Resident #10's room, metal bed frame or mattress was inspected for bed bugs. Observation on 01/24/24 at 11:14 A.M. with State Tested Nursing Assistant (STNA) #102 of Resident #10 revealed he was lying in bed on a bare mattress. When asked why there were no sheets on his bed Resident #10 said he did not know. Resident #10 got out of bed and stood in the room while STNA #102 donned disposable gloves and lifted the mattress to check for bed bugs. When the mattress was lifted bed bugs were seen crawling on the right lower corner of the mattress. STNA #102 screamed and dropped the mattress and said did you see the bed bugs. Interview on 01/24/24 at 11:25 A.M. of Licensed Practical Nurse (LPN) #112 revealed she saw bed bugs in the facility, but not recently. LPN #112 stated the bed bugs started in Resident #10's room and his room was treated multiple times for bed bugs. LPN #112 stated Resident #10 did not leave the facility or receive visitors so he could not be bringing bed bugs into the facility. LPN #112 stated she noticed bug bites on Resident #10's back and his back was kind of red. LPN #112 indicated when a bed bug was spotted in a resident room the resident's clothes were placed in bags and securely closed and sent to the laundry department, and the resident received a skin assessment and a shower. LPN #112 stated the chairs were also removed from the room. Interview on 01/24/24 at 12:43 P.M. of the Administrator revealed she was aware bed bugs were seen in Resident #10's room and the pest control company representative was on his way to the facility. The Administrator stated bed bugs were seen off and on in the facility, and the pest control company was called immediately when they were spotted. The Administrator indicated when bed bugs were found residents were moved out of their room and given a shower. The contents of the room was packed into bags, clothes were sent to the laundry and washed and dried on high heat. The Administrator stated residents were kept out of their room for 72 hours after the room was treated for bed bugs. The Administrator stated Resident #10 often took the sheets off his bed and she did not know why. Review of Resident #10's progress notes dated 01/24/24 at 1:46 P.M. included bug observed in Resident #10's room and protocol initiated. Area on Resident #10's back had minimal pink pimples observed prior to episode. Review of Resident #10's Weekly Skin Evaluation dated 01/24/24 included Resident #10 had current skin issues. Resident #10's skin was intact and he had red pimples to back, observed prior to incident. Interview on 01/24/24 at 2:01 P.M. of Pest Control Company Representative (PCCR) #143 revealed the facility had a monthly service contract and he would provide preventative maintenance and treat common areas and baseboards for ants. PCCR #143 indicated if he was told about other pests he would treat for that particular pest once he identified it. PCCR #143 stated 11/20/23 was the first time he was notified about bed bugs and they were in Resident #10's room. PCCR #143 stated he inspected the room and found bed bugs on Resident #10's metal bed frame and the bed bugs were also inside the springs of the metal frame. PCCR #143 indicated he treated Resident #10's metal bed frame with a heat gun, and sprayed the baseboards in the room with a chemical specifically made to kill bed bugs. PCCR #143 stated he did not see bed bugs on Resident #10's mattress, did not treat the mattress, and he did not know if the mattress was replaced. PCCR #143 revealed he inspected the furniture and if he did not see signs of bed bugs he did not treat the furniture. PCCR #143 stated he did not write it down on the invoice but he put a bait station for bed bugs under Resident #10's bed. PCCR #143 indicated Resident #10's room was the only room he found bed bugs, and sometimes the staff found bugs they thought were bed bugs but turned out to be another type of bug. PCCR #143 stated he retreated Resident #10's room on 12/26/24 but he did not see evidence of bed bugs and found no evidence of bed bugs in the facility until today. Observation on 01/24/24 at 2:25 P.M. of Resident #10's room with PCCR #143 revealed a bed bug trap was located under the bed and did not have evidence of bed bugs. Further observation of Resident #10's doorframe revealed little black spots along the bottom portion of the door frame and PCCR #143 stated this was evidence bed bugs were in the wall and the door frame and those areas needed treated. PCCR #143 stated he also found live bed bugs around the zipper of the mattress, and under the flap. When asked PCCR #143 stated it would be a good idea to replace the bed frame and the mattress. Interview on 01/24/24 at 3:02 P.M. of PCCR #143 revealed the facility was going to replace the mattress and the metal bed frame. PCCR #143 stated on 12/19/23 he treated Resident #10's door and cracks and crevices in the room for bed bugs because he saw activity. PCCR #143 stated on 12/19/23 he did not see bed bug activity on the mattress. PCCR #143 stated bed bugs stayed where the host was and could stay confined to one room because they did not move around unless they hitchhiked. Interview on 01/24/24 at 4:09 P.M. of the Administrator revealed the facility did not replace Resident #10's metal bed frame on 11/20/23 because PCCR #143 did not recommend they do that until 01/24/24. Interview on 01/25/24 at 9:43 A.M. of Maintenance Supervisor (MS) #116 revealed he was not aware and was not told Resident #10's metal bed frame and springs had bed bugs detected on them on 11/20/23. MS #116 stated if he was told he would have immediately taken Resident #10's mattress and metal frame out of the room. MS #116 stated he might not have been told because he was out of the building for some reason, and PCCR #143 usually gave him a summary of his visit. MS #116 stated he replaced Resident #10's mattress on 11/20/23 but no one mentioned finding bed bugs on the metal bed frame or bed bugs were hiding in the springs of the bed frame. MS #116 stated he inspected Resident #10's room the day after it was treated and did not see signs of bed bugs. Interview on 01/25/24 at 11:33 A.M. of PCCR #143 revealed when he treated a room for bed bugs he followed up on it and documented when he returned and inspected the room. PCCR #143 stated he did not remember if he told the Administrator or MS #116 bed bugs were found in Resident #10's metal bed frame springs. PCCR #143 stated he always gave a summary of his visit to the Administrator or MS #116 but did not always document who he spoke to. Review of the facility policy titled Pest Control Policy dated 02/01/19 included routine pest control procedures would be in place to prevent pest infiltration. Appropriate action would be taken to eliminate any reported pest situation in the department. This deficiency represents non-compliance investigated under Complaint Number OH00149630.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, review of the facility policy, review of the facility fall investigation, and review of the E...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, review of the facility policy, review of the facility fall investigation, and review of the Emergency Medical Services report the facility failed to ensure care and services and individualized care planned interventions for Resident #38 were implemented resulting in a fall. This affected one resident (Resident #38) out of three residents reviewed for falls. The facility census was 37. Findings include: Review of Resident #38's medical record revealed an admission date of 11/27/23 and diagnoses included burn of third degree of left lower limb, burn of third degree of multiple sites of left shoulder and upper limb, morbid obesity and atrial fibrillation. Review of Resident #38's Admission, readmission Evaluation dated 11/28/23 revealed Resident #38 was high risk for falls. Review of Resident #38's care plan dated 11/28/23 included Resident #38 was at risk for falls characterized by history of falls, injury and or multiple risk factors. Resident #38 would have minimized risk for falls and minimized injuries related to falls through the next review. Interventions included implement preventative fall interventions, devices; maintain call bell within reach; maintain resident's needed items within reach. There was no evidence of individualized fall interventions for Resident #38 including an air mattress or a perimeter mattress. Review of Resident #38's care plan revised 11/30/23 included Resident #38 had and ADL (Activity of Daily Living) self-care deficit related to third degree burns and decreased mobility. Resident #38's needs would be met with staff assistance as needed. Interventions included Resident #38 required assistance of two staff members for bathing, bed mobility, toileting, and transfers using a mechanical lift. Review of Resident #38's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #38 had severe cognitive impairment. Resident #38 had impairment on both sides of her upper and lower extremities. Resident #38 used a wheelchair and was dependent on staff for Activities of Daily Living, bathing, bed mobility and transfers. Resident #38 was always incontinent of bowel and bladder. Review of the facility Fall Committee Meeting Minutes dated 12/05/23 revealed Resident #38 was a new resident, a high fall risk, and new interventions were air mattress and perimeter mattress. Review of Resident #38's physician orders dated 12/05/23 revealed alternating air pressure mattress. Review of Resident #38's physician orders dated 12/05/23 through 01/15/24 did not reveal orders for a perimeter mattress. Review of Resident #38's Physical Therapy Discharge summary dated [DATE] included Resident #38 had minimal to no attempts to initiate bed mobility tasks and was significantly limited by pain and impaired cognition, resulting in poor carryover and difficulty participating in mobility tasks. Resident #38 required 24 hours a day, seven days a week hands on assist for all mobility tasks. Interventions provided included therapeutic exercises, therapeutic activities, nursing staff education and training, positioning and pressure relief techniques and bed mobility training. Review of Resident #38's physician orders dated 12/19/23 revealed pleasure foods diet, pureed texture. Review of Resident #38's local city EMS (Emergency Medical Services) Patient Care Report dated 01/15/24 revealed a 911 call was received on 01/15/24 at 6:56 A.M. and EMS was on scene at 7:14 A.M. Upon arrival Resident #38 was found sitting in a chair at the nurse's station. Resident #38 was alert to normal per staff, had a fall at 6:00 A.M. from her bed and was found prone on the floor by staff. Resident #38 complained of head pain via the fall and denied LOC (loss of consciousness). Resident #38 was on Eliquis (anticoagulant) and had a small contusion to her forehead. Vital signs were obtained (136/52 blood pressure, strong and regular pulse of 80, respirations 16) and Resident #38 was transported to the local hospital Emergency Department. Staff said they called at 6:00 A.M. when Resident #38 fell but the 911 call time was 6:56 A.M. Review of Resident #38's progress notes dated 01/15/24 included a nursing assistant called for the nurse due to Resident #38 fell out of bed and was laying on the floor. Vital signs were taken and were wnl (within normal limits) and Resident #38 was assisted off the floor and cleaned up. Resident #38 did not complain of pain, her physician was contacted and an order to send Resident #38 to the local hospital was obtained. Review of Resident #38's Post Fall Huddle Form dated 01/16/24 included Resident #38's fall was located in her room and she said she was looking for her brother. Resident #38 was last visualized at 4:30 A.M. and she was lying in bed. It was unknown when Resident #38 was last toileted and Resident #38's undergarment was wet. Resident #38 was wearing Prevalon boots. It was unknown if all current interventions were in place. Resident #38 was assisted off the floor using a mechanical lift. The five whys and root cause stated to center resident in bed, utilize two people, height of bed, and fluids. Review of Resident #38's fall investigation dated 01/17/24 included Resident #38 was transferred to the hospital on [DATE] following being found on the floor. Resident #38 received continuous tube feeding and her head of the bed was elevated. The State Tested Nursing Assistant (STNA) and Licensed Practical Nurse (LPN) both indicated Resident #38 was calling out for water during the night and the head of her bed was raised to give her water orally. When the STNA observed Resident #38 on the floor between the bed and window on the side of the bed the tube feeding was positioned she noted the head of the bed was in an elevated position like when Resident #38 received water orally. Resident #38 did not have adequate upright trunk control and was dependent on staff for all aspects of ADL and mobility. If the head of Resident #38's was elevated, she could not maintain upright posture and if she leaned forward or coughed or had a spasm and her upper body moved forward she would be unable to reposition herself and gravity might have resulted in Resident #38 falling forward from the bed. When Resident #38 was observed on the floor she was in the face down position with her chin resting on the tube feeding pole and one hand was around the pole. The actual cause of the fall was unable to be determined but this could be a plausible explanation. Interview on 01/24/24 at 12:31 P.M. of Registered Nurse/Regional Director of Clinical Services (RN/RDCS) #144 revealed Resident #38 had a fall on 01/15/24 and was transferred to the local hospital Emergency Department. RN/RDCS #144 stated Resident #38's communication was inconsistent and she mumbled. RN/RDCS #144 stated the fall investigation was inconclusive, Resident #38 was dependent on staff for care and did not have upright trunk control. RN/RDCS #144 stated Resident #38 received tube feeding, the head of her bed was elevated due to tube feeding and she could have pureed pleasure foods. RN/RDCS #144 stated Resident #38's bed did not have grab bars and when her weight shifted forward she was not able to stop herself. RN/RDCS #144 stated she interviewed the staff who cared for Resident #38 when she fell and the head of her bed might have been up at approximately 60 degrees and the fall was unwitnessed. RN/RDCS #144 indicated the aide who cared for Resident #38 said she put the head of Resident #38's bed up earlier in the night, but lowered it after she provided care. RN/RDCS #144 stated the nurse (LPN #145) said she raised the head of the bed to give Resident #38 water and she might have forgotten to put the head of her bed down afterwards. Interview on 01/24/24 at 4:03 P.M. of Licensed Practical Nurse/Minimum Data Set (LPN/MDS) #106 confirmed Resident #38 was a high fall risk and there were no individualized interventions in her care plan. LPN/MDS #106 stated Resident #38's interventions included to have her call light in reach and have needed items in reach. LPN/MDS #106 stated Resident #38 did not have a fall yet and after she had a fall LPN/MDS #106 would build more individualized interventions into her care plan. Interview on 01/25/24 at 11:38 A.M. of Director of Rehab (DOR) #142 revealed Resident #38 was evaluated by Physical Therapy (PT), Occupational Therapy (OT) and Speech Therapy (ST) while she resided in the facility. DOR #142 stated ST recommended to allow Resident #38 to have pleasure foods with feeding assistance and supervision, and tube feeding was primary form of nutrition. DOR #142 indicated Resident #38 was in a lot of pain and was unable to participate with OT and PT. DOR #142 stated Resident #38 was totally dependent on staff for mobility, was unable to perform static sitting (maintain one alignment for a prolonged period of time, sitting upright and stationary), and would fall over because she could not stay upright. DOR #142 stated Resident #38 would not be able to tolerate sitting. DOR #142 stated Resident #38 was recommended to have an air mattress with a perimeter mattress around the air mattress. DOR #142 indicated the perimeter mattress was around the air mattress because the air mattress was a slippery surface and it would be easy for Resident #38 to slide out of the neutral position. DOR #142 stated pillows were used for positioning for edema management and would not typically keep a resident in bed. DOR #142 stated a perimeter mattress was recommended with an air mattress to keep Resident #38 from sliding out of bed. Interview on 01/25/24 at 12:29 P.M. of STNA #138 revealed Resident #38 required two staff for her care and could not sit up on her own. STNA #138 stated Resident would not be able to right herself if she fell over. Interview on 01/25/24 at 1:01 P.M. of RN/RDCS #144 confirmed Resident #38 was a high fall risk and an intervention would be to ensure call lights were in reach and the bed was in low position when care not being provided. RN/RDCS #144 stated Resident #38's bed was in the low position when she fell but confirmed there was no evidence the bed was in low position in Resident #38's medical record including care plan, fall investigation and progress notes. RN/RDCS #144 confirmed Resident #38's care plan did not have individualized interventions, and confirmed there was no evidence Resident #38 had a perimeter mattress including in the care plan, physician orders and progress notes. Interview on 01/25/24 at 1:42 P.M. of STNA #104 revealed Resident #38 asked for water about 40 minutes before she fell, she did not raise the head of her bed higher and brought the water cup with a straw to Resident #38's lips so she could drink the water. STNA #104 stated she left Resident #38's room after she gave her water to provide care for other residents and did not know what happened after that until she walked by Resident #38's room and did not see her in the bed. STNA #104 stated she asked LPN #145 if she knew where Resident #38 was and she said no, and STNA #104 went back to her room and found Resident #38 on the floor, face down, holding the tube feeding pole. STNA #104 indicated the head of Resident #38's bed was elevated more than when she was in the room giving her water. STNA #104 stated LPN #145 told her she gave Resident #38 water before she fell. STNA #104 stated Resident #38 did not have a perimeter mattress on the bed or grab bars and she wished she did because she was so upset and cried when she found Resident #38 on the floor. Review of the facility policy titled Fall Prevention and Management Policy dated 12/09/19 included residents would be assessed for fall risk on admission, quarterly, after any fall, and as needed. Individualized interventions would be implemented based on the assessment and care planned accordingly. Providers would be consulted regarding risks and interventions, feedback and any further approaches recommended. This deficiency is an example of continued non-compliance from the survey dated 12/28/23.
Dec 2023 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY Base...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY Based on record review, review of a facility self-reported incident, facility policy review and interview, the facility failed to prevent unauthorized videos from being taken and shared on social media by a staff member of Resident #20 and Resident #23. This affected two residents of three residents reviewed for abuse. Findings include: Record review for Resident #23 revealed an admission date of 11/09/23 with diagnoses including syncope and collapse. Record review of the Medicare Five Day Minimum Data Set (MDS) dated [DATE] revealed Resident #23 was cognitively intact. The assessment revealed Resident #23 had no behaviors of inattention or disorganized thinking. Review of the closed medical record for Resident #20 revealed an admission date of 11/22/23 with diagnoses including chronic pulmonary embolism, asthma, schizoaffective disorder, gastroesophageal reflux disease, depression, hypertension, anemia, seizures, hyperlipidemia, and alcohol dependence with withdrawal delirium. Resident #20 was discharged on 12/12/23. Review of a progress note dated 12/11/23 at 10:33 A.M. revealed Resident #20 had an incident with an unnamed other guy and he was not aware of any video taken. Resident #20 reported he did not care and it was not a big deal to him. A note dated 12/11/23 at 6:51 P.M. revealed Resident #20's representative was notified of the situation that occurred. Review of a facility self-reported incident dated 12/11/23 at 4:48 P.M. and created by Regional Director of Clinical Services (RDCS) #845 revealed Administration was informed on 12/11/23 at approximately 2:30 P.M. that a dietary staff member (Dietary Assistant #846) video recorded two residents on Friday 12/08/23 at approximately 6:00 P.M. outside in the smoking area when the two residents were having a disagreement and were having words. It was reported the video was posted to Instagram and air dropped to other staff. The one staff member who the video was air dropped to said she had no idea on her phone about air drop or even how to retrieve anything. Human Resource Director (HRD) #822 did check the phone and the video was air dropped and the staff member said she had no idea. The video was then deleted from the phone. When the alleged wrong doer was interviewed, he denied taking any video and when security camera footage was pointed out to him he said well what does it matter, you are going to fire me anyway and got up and walked out of the facility and did not cooperate with the remainder of his interview. Interview on 12/26/23 at 10:49 A.M. with Resident #23 revealed, They filmed me and placed it on social media, I didn't know at the time that was what was going on but I saw the video later that night, hell yea it bothered me, I don't do social media for a reason, they had no right, it makes me mad and upset. It was me and another guy, a resident, we got in an argument, it did not get physical but it was about to but it didn't, he's gone now. They had no right putting it on social media. Resident #23 reiterated the incident of being video recorded and placed on social media was very upsetting. The resident stated his picture had never been on social media and he never wanted it to be. Interview on 12/26/23 at 12:48 P.M. with Regional Director of Clinical Services (RDCS) #845 and the Administrator revealed an incident was brought to their attention on 12/11/23 that Dietary Assistant #846 videotaped on his phone two residents, Resident ##20 and #23 outside near the smoking area of the facility having words. Resident #20 threw his cane in the direction of Resident #23 (no contact was made). Dietary Assistant #846 then posted the video of the two residents to his Instagram (social media account) and air dropped it to other staff. RDCS #845 revealed when a staff member who worked that day, State Tested Nursing Assistant (STNA) #801, was interviewed, the video of Resident #20 and #23 having the altercation was on her phone. Review of the facility cameras confirmed Dietary Assistant #846 had his phone placed in front of him pointing towards the two residents, Resident #20 and #23, during the resident's altercation. Review of the facility policy titled, Ohio Resident Abuse Policy, revised 07/14/20 revealed the facility would not tolerate abuse, neglect, mistreatment, exploitation of residents, and misappropriation of resident property by anyone. The deficiency was corrected on 12/12/23 when the facility implemented the following corrective action: • On 12/11/23 a facility self-reported incident was initiated and submitted to the State agency. • On 12/11/23 an investigation of the incident was initiated by the Administrator and RDCS #845. The investigation included interviews of all interviewable residents including Resident #20 and #23. All residents revealed they felt safe at the facility. • On 12/11/23 staff were interviewed. STNA #801 still had the video on her phone. Dietary [NAME] #812 revealed Dietary Assistant #846 showed her the video. • On 12/11/23 staff education was initiated 12/12/23 for all staff on Resident Rights, HIPPA Compliance and Abuse. Staff education was completed on 12/12/23. • On 12/12/23 Resident #20 was discharged to home. • On 12/12/23 five staff member files were reviewed including Dietary Assistant #846 to ensure compliance of HIPPA, Social Networking Media Policy, and Abuse training. • The facility implemented a plan for Resident #23 to have weekly follow up with SWD #822. • Interview on 12/27/23 between 7:54 A.M. and 4:00 P.M. with LPN #815, STNA #801 and #808 confirmed they received training on Resident Rights, HIPPA Compliance and Abuse. • No additional concerns related to abuse or staff video recording residents was identified to occur between 12/12/23 and 12/28/23.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident interview, staff interview, and review of facility policy, the facility failed to ensure care p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident interview, staff interview, and review of facility policy, the facility failed to ensure care planning conferences were conducted at least quarterly. This affected two (Residents #6 and #27) of three reviewed for care planning. The facility census was 39. Findings include: 1. Review of the medical record for Resident #6 revealed an admission date of 11/22/18 with diagnoses including alcohol dependence with alcohol induced persisting dementia, muscle weakness, foot drop, and personal history of COVID-19. Review of care plan conference summary dated 10/26/23 revealed Resident #6 had signed as an attendee. Further review of the medical record revealed there was no documentation of care conferences conducted for Resident #6 between October 2022 and October 2023. Interview on 12/26/23 at 10:24 A.M. of Resident #6 confirmed he had not been invited to care planning conferences. Interview on 12/27/23 at 11:03 A.M. with Admissions Coordinator/Social Worker Designee (AC/SWD) #842 confirmed she was unaware that the facility should conduct care conferences with residents. Interview on 12/27/23 at 1:54 P.M. AC/SWD #842 and Registered Nurse (RN) #845 confirmed the facility could provide no documentation of care conferences for Resident #6 between October 2022 to October 2023 except for the care conference completed on 10/26/23. 2. Review of the medical record for Resident #27 revealed an admission date of 02/09/23 with diagnoses including systemic inflammatory response syndrome, bacteremia, dependence on renal dialysis, anemia, acute hepatitis C, sepsis, depression, dementia with other behavioral disturbances, and end stage renal disease. Record review of the admission Minimum Data Set (MDS) assessment for Resident #27 dated 11/14/23 revealed the resident was cognitively intact. Review of the medical record for Resident #27 from 02/09/23 through 12/28/23 revealed there was no documentation regarding care conferences being held for the resident. Review of the nurse progress note for Resident #27 dated 07/12/23 completed by Licensed Practical Nurse (LPN) #815 revealed a care conference was held for the resident 07/12/23 at 11:00 A.M with both the resident and the resident's guardian in attendance. Interview on 12/27/23 at 11:03 A.M. with AC/SWD #842 confirmed Resident #27 did not have an initial care conference and had only one quarterly care conference (on 07/12/23) since admission on [DATE]. AC/SWD #842 confirmed Resident #27 should have had an initial care conference upon admission and then a care conference each quarter while residing in the facility. Review of the facility policy titled Comprehensive Care Planning Policy, dated 07/19/19 revealed the facility care plan coordinator was responsible for resident care plan conferences. The policy also indicated care planning conferences would be conducted weekly to include new admissions within the previous seven days, residents who returned from the hospital within the previous seven days, residents who had a significant change within the previous seven days, and residents who had a 90-day assessment or annual assessment completed within the previous seven days.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on record review, observation, staff and resident interview, and review of the facility policy, the facility failed to complete assessments and care plans regarding resident smoking. This affect...

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Based on record review, observation, staff and resident interview, and review of the facility policy, the facility failed to complete assessments and care plans regarding resident smoking. This affected one (Resident #42) of three residents reviewed for smoking. The facility census was 39. Findings include: Review of the medical record for Resident #42 revealed an admission date of 11/10/23 with diagnoses including hemiplegia and hemiparesis following cerebral vascular disease affecting left dominant side, pathological fracture of the hip, and chronic obstructive pulmonary disease (COPD.) Review of the admission Minimum Data Set (MDS) assessment for Resident #42 dated 11/16/23 revealed the resident was cognitively intact and required substantial assistance with upper body dressing and personal hygiene and was dependent for lower body dressing. Review of the care plan for Resident #42 undated revealed there was no care plan for smoking. Review of safe smoking assessment for Resident #42 dated 11/10/23 completed by Licensed Practical Nurse (LPN) #901 revealed the resident did not smoke, was a non-smoker, and intended not to smoke. Record review of the physician orders for Resident #42 revealed an order dated 11/11/23 for resident to receive a transdermal nicotine patch to be applied once daily for smoking cessation for 24 hours and remove per schedule. The order was discontinued on 12/22/23. Review of the November and December Medication Administration Records (MARs) for Resident #42 revealed on 11/13/23, 11/14/23, 11/15/23, 11/25/23, 12/20/23, 12/21/23, and 12/22/23 the nicotine patch was either not available or refused by the resident. Review of the MAR for Resident #42 revealed the nicotine patch was discontinued on 12/22/23. Observation on 12/26/23 at 2:44 P.M. revealed LPN #901assisted Resident #42 outside to the smoking area and lit the resident's cigarette. Further observation revealed Resident #42 was not wearing a smoking apron while he smoked. Interview on 12/26/23 at 2:44 P.M. of LPN #901 confirmed Resident #42 smoked cigarettes and required staff assistance to and from the smoking area and to light his cigarettes. Interview on 12/26/23 at 3:21 P.M. with Resident #42 confirmed he quit smoking 10 years prior to admission to the facility, and then he started smoking cigarettes again in August 2023. Resident #42 confirmed he had been smoking cigarettes since he was admitted to the facility in November 2023 and staff assisted him with smoking. Interviews on 12/26/23 at 3:24 P.M. and on 12/28/23 at 11:01 A.M. with the Director of Nursing (DON) confirmed when Resident #42 was admitted to the facility he did not smoke cigarettes and he wore a nicotine patch. The DON confirmed Resident #42 had expressed a desire to begin smoking around 12/22/23 and his nicotine patch was discontinued. Further interview with the DON confirmed the facility did not complete an updated smoking assessment for Resident #42 nor did they implement a care plan with safe smoking interventions for the resident. The DON confirmed the smoking assessment should be completed prior to residents' smoking to determine if the resident needed a smoking apron or other safety interventions and what level of supervision with smoking was required. Interview on 12/28/23 at 11:01 A.M. with Activity Director (AD) #820 confirmed she and her assistants took residents out to smoke several times a day as an activity for them. AD #820 confirmed she had taken Resident #42 outside to smoke on several occasions since admission. Review of the facility policy titled Resident Smoking Policy dated 12/20/22 revealed during the admission process the nursing staff would ask residents if they smoked or if they had a desire or intent to smoke while in the facility. Anyone answering yes was further assessed for smoking safety awareness and the need for reasonable physical or safety accommodations. The smoking assessment was to be completed thereafter on readmission, quarterly, or and with any significant change in the resident's condition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interview, and resident interview, the facility failed to provide suprapubic catheter site care fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interview, and resident interview, the facility failed to provide suprapubic catheter site care for one (Resident #5) of one resident reviewed for catheter care. The facility census was 39. Findings include: Review of the medical record for Resident #5 revealed an admission date of 10/27/23 with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting right dominant side and neuromuscular dysfunction of the bladder. Record review of the admission Minimum Data Set (MDS) assessment for Resident #5 dated 11/15/23 revealed the resident had moderate cognitive impairment and functional impairment to the upper and lower extremity on one side and required substantial assistance with personal hygiene. Review of the care plan for Resident #5 dated 10/31/23 revealed the resident had a neurogenic bladder. Interventions included staff should provide catheter care per routine. Review of the physician orders for Resident #5 dated 11/08/23 revealed an order to cleanse the suprapubic site with soap and water, pat dry, and leave open to air every shift. Review of the admission/readmission evaluation for Resident #5 dated 12/14/23 revealed the resident was admitted to the hospital on [DATE] with diagnoses of aspiration and hypoxia and was readmitted to the facility on [DATE] with a suprapubic catheter still in place. Review of the physician orders for Resident #5 dated 12/14/23 revealed there were no orders for daily suprapubic catheter care. Interview on 12/27/23 at 2:00 P.M. with Regional Director of Clinical Services (RDCS) #845 confirmed the facility staff did not obtain orders for Resident #5 for catheter care to his suprapubic catheter site upon the resident's readmission to the facility on [DATE]. Interview on 12/28/23 at 8:49 A.M. with Registered Nurse (RN) #900 confirmed Resident #5 did not have orders for catheter care to his suprapubic catheter site. RN #900 further confirmed she was an agency nurse and didn't know the residents well. RN #900 confirmed she had worked at the facility one day a week ago and did not provide catheter care for Resident #5 on that date or on 12/28/23 because there were no orders to do so. Interview on 12/28/23 at 9:00 A.M. with Resident #5 confirmed staff did not perform suprapubic site care upon after his return from the hospital on [DATE].
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure pharmacy recommendations were followed up on in a timely manner. This affected three residents (#22, #25, and #26) of five residents...

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Based on interview and record review, the facility failed to ensure pharmacy recommendations were followed up on in a timely manner. This affected three residents (#22, #25, and #26) of five residents reviewed for unnecessary medications. The facility census was 39. Findings include: 1. Review of the medical record for Resident #22 revealed admission date of 11/09/23 with diagnoses including anxiety disorder, chronic obstructive pulmonary disease, and viral hepatitis. Review of the pharmacy consultation report dated 11/13/23 revealed the pharmacy recommended discontinuing Famotidine (acid reducer) medication as Resident #22 was already receiving Omeprazole (acid reducer), and evidence supporting combination gastroprotective therapy was limited. There was no physician signature; however, it was noted the physician was contacted via phone on 12/26/23 and agreed to discontinue Famotidine. Review of the physician orders revealed Famotidine 20 milligrams (mg) remained an effective order as of 12/28/23 at 8:01 A.M. Interview on 12/28/23 at 8:45 A.M. with Regional Registered Nurse (RN) #845, Director of Nursing (DON), and Administrator revealed they had identified issues regarding pharmacy recommendations. Regional RN #845 confirmed the pharmacy recommendation for Resident #22 was not followed up on in a timely manner. 2. Review of the medical record for Resident #25 revealed admission date of 02/09/18 with diagnoses including schizophrenia, intellectual disabilities, overactive bladder, diabetes mellitus, and hypertension. Review of the pharmacy consultation report dated 05/12/23 revealed the pharmacy recommended to change Oxybutynin (bladder relaxant) medication for overactive bladder to Tolterodine (bladder relaxant) as Oxybutynin had highly anticholinergic effects and may increase the risk of adverse events. The physician agreed to change medication to Tolterodine and signed pharmacy recommendation on 06/20/23. Review of the physician orders revealed Oxybutynin 15 mg remained an effective order until 07/19/23, and Tolterodine 4 mg was not started until 07/19/23. Interview on 12/28/23 at 8:45 A.M. with Regional RN #845, DON, and Administrator revealed they had identified issues regarding pharmacy recommendations. Regional RN #845 confirmed the pharmacy recommendation for Resident #25 was not followed up on in a timely manner. 3. Review of the medical record for Resident #26 admission date of 03/19/18 with diagnoses including hyperlipidemia, chronic pulmonary edema, recurrent depressive disorders, and dementia without behavioral disturbance. Review of the physician orders revealed Resident #25 had an order for a complete blood count (CBC) and basic metabolic panel (BMP) labs starting 10/14/22 and then every six months. The order remained in effect until 06/26/23. Review of the pharmacy consultation report dated 05/12/23 revealed the pharmacy identified Resident #26 had order for CBC and BMP lab draw due in April 2023, and the labs were not available in the medical record for review. The facility noted a CBC and BMP lab draw were scheduled for 05/19/23. There was no documented evidence of a CBC and BMP lab collected for 05/19/23. Review of the pharmacy consultation report dated 06/15/23 revealed the pharmacy recommended Resident #26 had order for CBC and BMP every six months which was last drawn 10/14/22. There were no labs available in the medical record for review. The facility noted a CBC and BMP lab draw were scheduled 06/20/23. Review of laboratory results for a CBC and BMP revealed specimen was collected on 06/20/23. Interview on 12/28/23 at 8:45 A.M. with Regional RN #845, DON, and Administrator revealed they had identified issues regarding pharmacy recommendations. Regional RN #845 confirmed the pharmacy recommendation for Resident #26 was not followed up on in a timely manner.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on record review, staff interview, and review of the facility policy, the facility failed to ensure weights were documented accurately for Resident #41. This affected one resident (#41) of three...

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Based on record review, staff interview, and review of the facility policy, the facility failed to ensure weights were documented accurately for Resident #41. This affected one resident (#41) of three residents reviewed for nutrition. The facility census was 39. Findings include: Review of the medical record for Resident #41 revealed an admission date of 11/27/23 with diagnoses including third degree burns to multiple sites of the left shoulder and upper limb, third degree burns to the left lower limb, gastrostomy status, hypertension, morbid obesity, protein-calorie malnutrition, and history of pulmonary embolism. Review of the hospital summary dated 11/28/23 revealed Resident #41's weight was measured at 238 pounds on 11/25/23. Review of the facility weight records for Resident #41 indicated she weighed 238 pounds on 11/28/23, 239 pounds on 12/05/23, 215 pounds on 12/12/23, and 215 pounds on 12/19/23. On 12/28/23 at 10:08 A.M., interview with Registered Dietitian (RD) #847 and the Administrator stated Resident #41's initial weight on 11/28/23 was obtained from the hospital records, the weight on 12/05/23 was self-reported because Resident #41 refused to be weighed due to pain from her burn wounds, and the weights on 12/12/23 and 12/19/23 were the only weights obtained in house. RD #847 stated the weights on 12/12/23 and 12/19/23 were more accurate because they were obtained in house. Review of the facility policy titled Resident Weight Policy, dated 12/12/23, revealed residents would be weighed no later than 24 hours after admission, weekly for the first four weeks after admission, and monthly or more often if risks were identified, or as ordered. The policy indicated nursing was responsible for obtaining weights, and weights would be recorded in the electronic health record.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

Based on interview, record review, review of the facility policy and Centers for Disease Control and Prevention (CDC) guidelines the facility field to ensure pneumococcal vaccinations were offered and...

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Based on interview, record review, review of the facility policy and Centers for Disease Control and Prevention (CDC) guidelines the facility field to ensure pneumococcal vaccinations were offered and provided as recommended by the CDC. This affected three residents (#11, #21, and #26) of five residents reviewed for pneumococcal vaccinations. The facility census was 39. Findings include: 1. Review of the medical record for Resident #11 revealed an admission date of 06/09/23 with diagnoses including diabetes mellitus, cerebral infarction, chronic kidney disease, moderate protein calorie malnutrition, congestive heart failure, and chronic obstructive pulmonary disease. Review of the progress note dated 12/18/23 revealed Resident #11 was noted to be lethargic, had a productive cough, and had rattling sounds audible upon breathing with continuous oxygen. The Nurse Practitioner assessed Resident #11 and provided prophylactic treatment for pneumonia due to worsening respiratory symptoms. Review of the physician's order dated 12/18/23 revealed Resident #11 was receiving Levaquin (antibiotic) for pneumonia prophylaxis for ten days. Review of the immunization report dated 12/27/23 revealed Resident #11 had received Pneumovax 23 on 02/15/21. There was no additional evidence of pneumococcal vaccinations provided. Review of the undated CDC Pneumococcal Vaccine Timing for Adults factsheet revealed Pneumovax 15 or Pneumovax 20 would be recommended at least one year after last dose of Pneumovax 23 to complete vaccination series. Interview on 12/28/23 at 10:08 A.M. with Interim Infection Preventionist (IP) #845 revealed she was unsure why Resident #11 had not been offered additional doses of pneumococcal vaccination as recommended by CDC. Interim IP #845 confirmed Resident #11 would be eligible for a dose of pneumovax 20. A follow up interview on 12/28/23 at 11:08 A.M. with Interim IP #845 revealed Resident #11 was agreeable to receiving Pneumovax 20, and Resident #11's hospice services were also in agreement. 2. Review of the medical record for Resident #21 revealed an admission date of 04/06/23 with diagnoses including epilepsy, chronic migraine, malignant neoplasm of brain stem, and conversion disorder with seizures or convulsions. Review of the immunization report dated 12/27/23 revealed Resident #21 was not eligible for Pneumovax 20 vaccination. Review of the undated CDC Pneumococcal Vaccine Timing for Adults factsheet revealed Pneumovax 15 or Pneumovax 20 would be recommended for an adult with an immunocompromising condition such as malignancy. Interview on 12/28/23 at 10:08 A.M. with Interim IP #845 revealed she was unsure why Resident #21 had not been offered dose of pneumococcal vaccination as recommended by CDC. A follow up interview on 12/28/23 at 11:08 A.M. with Interim IP #845 revealed Resident #21 had no reported allergies or contraindication for use of pneumococcal vaccination. Interim IP confirmed Resident #21 would be eligible for a dose of Pneumovax 20. Resident #21 was agreeable to receiving Pneumovax 20. 3. Review of the medical record for Resident #26 revealed an admission date of 03/19/18 and diagnoses including personal history of malignant neoplasm of breast, chronic pulmonary edema, dementia, cardiomegaly, and asthma. Review of the immunization report dated 12/27/23 revealed Resident #26 had received Pneumovax 23 on 02/11/21. There was no additional evidence of pneumococcal vaccinations provided. Review of the undated CDC Pneumococcal Vaccine Timing for Adults factsheet revealed Pneumovax 15 or Pneumovax 20 would be recommended at least one year after last dose of Pneumovax 23 to complete vaccination series. Interview on 12/28/23 at 10:08 A.M. with Interim IP #845 revealed she was unsure why Resident #26 had not been offered additional doses of pneumococcal vaccination as recommended by CDC. Interim IP confirmed Resident #26 would be eligible for a dose of Pneumovax 20. A follow up interview on 12/28/23 at 11:08 A.M. with Interim IP #845 revealed Resident #26 was agreeable to receiving Pneumovax 20. Review of the facility policy Pneumococcal Vaccine Policy - Resident, dated 08/19/20, revealed administration of pneumococcal vaccinations or revaccinations would be made in accordance with current CDC recommendations.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

Based on observation, staff interview, interview with contracted pest control staff, and review of the facility policy the facility failed to ensure food storage areas were free from pests. This had t...

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Based on observation, staff interview, interview with contracted pest control staff, and review of the facility policy the facility failed to ensure food storage areas were free from pests. This had the potential to affect all residents except for Resident #5 identified by the facility as receiving no food from the kitchen. The facility census was 39. Findings include: On 12/26/23 from 8:39 A.M. to 8:51 A.M., the initial tour of the kitchen and food storage areas with Dietary Director #834 revealed there were multiple small black insects flying around and on the walls of the dry food storage room located in the kitchen. This was verified at the time of observation by Dietary Director #834, who identified the insects as either gnats or drain flies. On 12/27/23 at 12:21 P.M., interview with Pest Control Services Representative #902 confirmed he treated the facility's kitchen for drain flies on 12/26/23 and he stated, the facility staff needed better sanitation practices in the kitchen to prevent future issues with pests. Review of the pest control logs for December 2023 revealed routine pest control services were performed in the kitchen on 12/06/23 and there was no indication that treatments were specific to drain flies or fruit flies until 12/26/23. Review of the facility policy titled Pest Control Policy, dated 08/12/18, revealed routine pest control procedures would be in place to prevent pest infiltration and appropriate actions would be taken to eliminate any reported pest situation in the kitchen or dietary department.
Sept 2023 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0678 (Tag F0678)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Bas...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on closed medical record review, review of a facility self-reported incident (SRI), review of the facility Cardiopulmonary Resuscitation (CPR) policy and interviews, the facility failed to initiate Cardiopulmonary Resuscitation (CPR) or call 911 for Emergency Medical Services (EMS) for Resident #37, who was found unresponsive, without a pulse/heartbeat and identified as a full code status. This resulted in Immediate Jeopardy that was actual harm on [DATE] when Resident #37 did not receive CPR, EMS were not contacted for medical services and the resident subsequently expired. This affected one resident (#37) of two residents reviewed for death in the facility. The facility census was 34 residents. On [DATE] at 10:07 P.M. the Administrator, Mobile Director of Nursing (DON)/Registered Nurse (RN) #152 and Regional Director of Clinical Services (RDCS) were notified that Immediate Jeopardy began on [DATE] at approximately 1:30 P.M. when Licensed Practical Nurse (LPN) #150 found Resident #37, who had advanced directives for a full code status, not breathing. Prior to the incident, LPN #150 last saw Resident #37 alive between 11:30 A.M. and 12:45 P.M. when she provided a wound treatment and fed the resident lunch. LPN #150 confirmed the absence of Resident #37's vital signs but failed to initiate CPR or call 911. LPN #150 indicated she did not think to check Resident #37's medical record to determine code status, initiate CPR or call 911 due to Resident #37 having passed away. The Immediate Jeopardy was removed and corrected on [DATE] when the facility implemented the following corrective actions: • On [DATE] at 10:00 A.M., the facility Administrator, Regional [NAME] President of Operations, (RVPO), Regional Director Clinical Services (RDCS) and Clinical Quality Specialist (CQS) were made aware of CPR not being initiated at the time of the occurrence during a facility meeting. • On [DATE] at 10:15 A.M., LPN #150, the nurse on duty at the time of the occurrence, was removed from the unit. The facility completed an interview and obtained a statement from the LPN related to the situation. At 10:30 A.M. LPN #150 was suspended pending further investigation. • On [DATE] at 11:00 A.M., the facility obtained statements from the State Tested Nursing Assistants (STNAs) who were on duty at the time of the occurrence. • On [DATE] at 11:30 A.M., the Interim Director of Nursing (IDON) initiated immediate in-house education for all licensed nurses on the facility policies and procedures for identifying a change of condition, initiating CPR and crash cart validation. Those staff not on duty were contacted via telephonic means. This education was completed on [DATE] at 12:45 P.M. • On [DATE] at 12:00 P.M., all staff were in serviced by the Administrator and Mobile DON, on Abuse, Neglect and Misappropriation, monitoring and reporting, the overhead paging policy, the phone system, the use of walkie talkies for urgent situations. Staff not on duty were serviced by telephonic means. This was completed on [DATE] at 8:00 P.M. • On [DATE] the facility identified the phone system did not have overhead paging capability. The phone system was fixed on [DATE] at 1:30 P.M. • On [DATE] all current resident medical records were audited by the Social Service Designee (SSD) to ensure appropriate documentation of current code status and advance directive status. This was completed on [DATE] at 2:30 P.M. • On [DATE] at 2:30 P.M., the RDCS in-serviced the Administrator, IDON, Mobile Director of Nursing, Minimum Data Set (MDS) nurse, SSD and the Assistant Director of Nursing (ADON) on validation of code status at the time of expiration notification. • On [DATE] at 2:42 P.M. the facility administrator purchased six walkie talkies for nurses and managers to utilize to communicate to staff as needed. They arrived at the facility on [DATE] at 3:41 P.M. • On [DATE] at 3:30 P.M., the attending physician was notified Resident #37 had a full code status and CPR was not initiated. • On [DATE] at 3:40 P.M., the IDON and Administrator notified Resident #37's wife that the resident's full code status was not honored or initiated on [DATE]. • On [DATE], two crash carts were checked to ensure all supplies were available for CPR by the IDON and Mobile DON. There were several missing items that were replaced. A shift-to-shift sign off sheet for CPR cart validation was initiated on [DATE] at 4:00 P.M. • On [DATE] at 5:10 P.M., the Human Resource (HR) Director audited all licensed nursing staff files to ensure current CPR certification. • Beginning on [DATE] the facility implemented a plan for the Mobile DON or Charge Nurse to conduct a mock code blue drill every shift for three days, then once weekly for four weeks, and once monthly for two months. Mock drills were completed on [DATE] at 6:19 P.M., [DATE] at 9:35 P.M., [DATE] at 5:38 P.M., [DATE] at 9:20 P.M., [DATE] at 5:58 P.M., [DATE] at 9:45 P.M., [DATE]/ at 5:10 P.M. • On [DATE] at 7:40 P.M., the RDCS completed an audit of all in-house deaths from [DATE] to current date to ensure resident advance directives were followed. Audits would continue monthly for three months. • Beginning on [DATE] the facility implemented a plan for the Administrator/designee to conduct three resident interviews for neglect twice weekly for four weeks. Interviews were completed on [DATE], [DATE], [DATE]. • Interviews on [DATE] between 10:01 A.M. and 11:04 A.M. and on [DATE] at 4:09 P.M. with two Registered Nurses (RN), RN #136 and RN #138, and State Tested Nursing Assistants (STNAs) #108, #113, #118, #121, and #151, revealed no concerns related to advance directives and/or code status. Each staff member interviewed revealed they were trained on the facility's policy for advance directive, change of condition and CPR. Findings include: Review of the closed medical record for Resident #37 revealed an admission date of [DATE] with diagnoses including chronic viral hepatitis C, pressure ulcer of sacral region, acquired absence of left leg above the knee. The record indicated Resident #37 passed away on [DATE] at 1:30 P.M. The resident was in his room unresponsive and absent of vital signs. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment for Resident #37, dated [DATE], revealed the resident had intact cognition. The assessment indicated the resident did not have a condition or chronic disease that would result in a life expectancy of less than six months. Review of the plan of care for Resident #37 revealed the resident had advanced directives that indicated a Full Code. Interventions included involving the physician in advanced directives conversations and reviewing advanced directives with the resident/family. Review of a hospital discharge summary paper dated [DATE] revealed Resident #37 was a full code status and was discharged to a skilled facility with diagnosis of sepsis and an order for an antibiotic, Levofloxacin for three days. Review of the resident's re-admission physician orders, dated [DATE] revealed the resident did not have a physician order related to advance directives. Review of the admission progress note dated [DATE] at 5:41 P.M. revealed Resident #37 was re-admitted from the hospital with a full code status. Review of a note dated [DATE] at 2:17 P.M. revealed at 1:30 P.M. LPN #150 found Resident #37 unresponsive and absent of vital signs. The note indicated postmortem care was provided by STNAs. At 1:35 P.M. the Administrator, family and physician were notified Resident #37 expired. At 2:00 P.M. the family visited. At 2:15 P.M. the family notified the facility of the funeral home arrangements. Review of the nursing progress note revealed no evidence the resident exhibited dependent lividity, rigor mortis, decapitation, or transaction. Review of progress note dated [DATE] at 4:45 P.M. revealed the funeral home removed the resident's body. Review of a progress note dated [DATE] at 9:06 P.M. revealed Resident #37 expired and full code status was not followed. No CPR was initiated. Notification was made to the medical director, physician, and family that CPR was not initiated. Review of a facility self-reported incident (SRI) report, tracking number 239053 dated [DATE] at 2:06 P.M. revealed the facility reported an allegation of neglect involving Resident #37. The SRI noted based on the comprehensive investigation that was completed by the facility which included resident record review, hospital record review and staff interviews the allegation of neglect was verified when Resident #37 was identified without vital signs and designated full code directives which were not followed, and CPR was not initiated. Review of the SRI investigation revealed a statement provided by LPN #150 on [DATE] which revealed at approximately 12:45 P.M. she administered a treatment and assisted Resident #37 with lunch. At 1:30 P.M. Resident #37 was observed without vital signs. Two STNAs came into the room to perform postmortem care, LPN #150 notified the physician, family, Administrator, and IDON of Resident #37 death. LPN #37 arranged with the funeral home to pick up the resident's body. A follow up phone interview on [DATE] with LPN #150 by the RDCS revealed she did not check Resident #37's code status. LPN #150 had re-admitted the resident (from the hospital) three days prior and remembered he was a full code. LPN #150 told the RDCS she was rushed and forgot to follow protocol. Interview on [DATE] at 10:22 A.M., with STNA #118 revealed she provided care to Resident #37 on [DATE], the morning he passed. The STNA stated Resident #37 was at his normal baseline status. The STNA revealed later that day, LPN #150 asked her and STNA #121 to provide postmortem care for the resident. STNA #118 stated she had informed LPN #150 Resident #37 was a full code. LPN #150 responded to her that the resident had passed. Interview on [DATE] at 1:23 P.M., with LPN #150 revealed on [DATE] at approximately 11:30 A.M. she administered Resident #37's wound treatment and fed him some lunch. The LPN revealed Resident #37 was alert and smiling. At 1:30 P.M., LPN #150 stated she went back into Resident #37's room and found him unresponsive and without vital signs. LPN #150 did not initiate CPR; however, she did tell STNA #118 and #121 to provide postmortem care. LPN #150 provided notification to the physician, Administrator and family and she arranged for removal of the body. LPN #150 stated she panicked and did not think about full code status or initiating CPR. She stated Resident #37 had passed and his body was cool. LPN #150 stated she did remember re-admitting Resident #37 from the hospital and seeing the full code status on the discharge summary. LPN #150 stated she notified the IDON of the resident's death and was told to write a good nurse's note. The LPN revealed the IDON did not mention to check for the resident's code status. Interview on [DATE] at 3:36 P.M., with STNA #121 revealed she delivered Resident #37's lunch tray and he appeared to be sleeping. At approximately 1:30 P.M. LPN #150 informed her Resident #37 passed away and postmortem care needed to be provided. STNA #121 stated she assisted to provide postmortem care to Resident #37. Interview on [DATE] at 9:21 A.M., with Resident #37's physician, Physician #155 revealed he did not recall addressing any change in the resident's code status (following his re-admission to the facility on [DATE]). He verified LPN #150 had notified him Resident #37 had no pulse and was absent of breath sounds. Interview on [DATE] at 2:00 P.M., with the Mobile DON, revealed [DATE] was his first day of employment. The Mobile DON revealed in the morning meeting on this date, he reviewed Resident #37's full code status and identified CPR was not initiated. Interview on [DATE] at 5:00 P.M., with the Administrator revealed it was unfortunate LPN #150 did not follow Resident #37's advanced directives. The Administrator verbalized the measures the facility had taken following the incident to ensure they had a good system in place to prevent a similar reoccurrence. Interview on [DATE] at 9:26 A.M., with IDON #154 revealed LPN #150 had notified her of Resident #37 death on [DATE]. IDON #154 stated she did not ask about code status but assumed LPN #150 took the appropriate actions according to the resident's advanced directives. Interview on [DATE] at 8:28 A.M., with the medical director (MD), MD #156 revealed facility had very few resident deaths. He stated he was notified Resident #37 did not receive CPR and indicated he expected staff to follow each residents' code status. The MD stated he was involved in developing a corrective action plan for the facility following the incident. Review of the facility policy titled Cardiopulmonary Resuscitation (CPR), revised [DATE] revealed CPR would be provided to all residents who experience cardiopulmonary arrest unless one or more of the following is present. • A valid advance directive requesting withholding of CPR. • A properly executed ad witness Do Not Resuscitate (DNR) order. • Documented verbal wishes by the resident/surrogate decision maker indicating the desire to be DNR but physical order pending. • Dependent lividity, rigor mortis, decapitation, or transaction. This deficiency represents non-compliance investigated under Control Number OH00146486.
Jan 2022 25 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0557 (Tag F0557)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #187 revealed an admission date of 01/14/22 with diagnoses including diabetes and u...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #187 revealed an admission date of 01/14/22 with diagnoses including diabetes and urinary retention. Review of the physician's orders for January 2022 revealed Resident #187 had a physician order dated 01/14/22 to ensure his indwelling catheter (a flexible plastic tube inserted into the bladder that provided continuous drainage of urine) bag was covered every shift for privacy. Resident #187 also had orders that included indwelling catheter to continuous drainage every shift and indwelling catheter care every shift. Review of the care plan dated 01/14/22 revealed Resident #187 required a urinary catheter. Interventions included change the catheter and drainage system as indicated by the physician, maintain drainage bag below bladder level, and administer perineal care per protocol. The care plan did not include anything regarding ensuring the indwelling catheter bag was covered for privacy. Observation on 01/18/22 at 10:31 A.M. revealed Resident #187's indwelling catheter drainage bag was on the right side of his bed facing the doorway to the hallway. Observation revealed from the hallway Resident #187's catheter drainage bag contained yellow urine and was approximately one third full of urine. The catheter drainage bag was not in a dignity pouch (cover for privacy). Interview on 01/18/22 at 10: A.M. with MDS/ Licensed Practical Nurse (LPN) #622 verified Resident #187's catheter drainage bag was not in a dignity pouch, and she verified she could see visually from the hallway Resident #187's catheter drainage bag containing yellow urine. LPN #622 verified Resident #187's catheter drainage bag should have been placed in a dignity pouch for dignity. Review of facility policy labeled Indwelling Urinary Catheter Care Procedure, dated 11/03/20, revealed staff was to ensure the catheter drainage bag was covered with a privacy/dignity cover. Based on observation, record review, interview and policy review, the facility failed ensure Resident #32 ate in a dignified manner and failed to provide a privacy cover for Resident #187's indwelling urinary catheter bag. This affected two (Resident's #32 AND #187) reviewed for dignity and of 36 residents observed or interviewed related to dignity. The facility census was 36. Findings include: 1. Review of the medical record revealed Resident #32 was admitted to the facility on [DATE] with diagnoses including diabetes, respiratory failure with hypoxia, vascular dementia, major depressive disorder, visual loss, and chronic obstructive pulmonary disease. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated Resident #32 was moderately cognitively impaired, required the extensive assistance of two plus staff for toilet use and was always incontinent of bladder. Review of the incontinence care plan indicated Resident #32 was incontinent and to provide incontinence care as needed. Observation on 01/18/22 at 12:12 P.M. State Tested Nurse Aide (STNA) #633 was brought Resident #32 her meal tray, and she told STNA #633 she was wet. STNA #633 left the meal tray on her over bed table and left the room. Interview with STNA #633 reported she had to pass all the trays before she could provide the care and indicated Resident #32 had a history of refusing incontinence care. Interview with the Director of Nursing (DON) on 01/18/22 at 12:35 P.M. reported STNA #633 should have provided the incontinence care so Resident #32 would not have to eat while soiled. Interview with Resident #32 on 01/20/22 at 11:19 A.M. stated you had to get used to eating while wet because you have to wait until they pass trays. She reported she fussed about it every time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure Resident #88's choice of shower schedule was obtained and pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure Resident #88's choice of shower schedule was obtained and preferences honored. This affected one (Resident #88) of three (Resident's #33, #36 and #88) reviewed for activities of daily living. The facility census was 36. Findings include: Review of the medical record revealed Resident #88 was admitted to the facility on [DATE] with diagnosis including hypertension, old myocardial infarction, atherosclerotic heart disease, chronic kidney disease, hyperosmolality and hypernatremia, rhabdomyolysis, major depressive disorder, schizophrenia, gastro-esophageal reflux disease, migraine, history of COVID-19, and cerebrovascular disease. Review of the admission evaluation dated 01/15/22 at 12:10 A.M. indicated Resident #88 required two-staff assistance with transfers, toileting, and bathing. There was no documented evidence Resident #88's preference for how often she preferred to be showered was obtained. Review of the self-care deficit plan of care initiated on 01/15/22 indicated to assist Resident #88 with activities of daily living. There was no documented evidence of her choice for how often she preferred to be showered. Review of the shower/tub bath/bed bath sheets indicated Resident #88 received a tub bath on 01/17/22 and a bed bath with her hair washed on 01/18/22. Review of the bathing task since Resident #88's admission indicated she received no shower since her admission. Review of the aide plan of care indicated Resident #88's shower days were Monday and Thursday evening and required one-staff assistance with bathing. Interview with the family on 01/19/22 at 10:18 A.M. indicated Resident #88 did not smell clean during their visit. At home, Resident #88 showered daily, but only had one shower since she was admitted to the facility. On 01/24/22 at 10:15 A.M. the Administrator was informed Resident #88 wanted showered daily but there was no documented evidence in the record that the facility assessed her preferences upon admission.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0569 (Tag F0569)

Could have caused harm · This affected 1 resident

Based on interview and review of resident accounts, the facility failed to notify the resident/responsible party when the amount reached less than $200.00 than the supplemental security income resourc...

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Based on interview and review of resident accounts, the facility failed to notify the resident/responsible party when the amount reached less than $200.00 than the supplemental security income resource limit. This affected two (Resident's #14 and #33) of five (Resident's #5, #12, #14, #33 and #91) accounts reviewed of 19 accounts managed by the facility. The facility census was 36. Findings include: Review of four active accounts for Resident's #5, #12, #14 and #33 revealed two had balances beyond the resource limit. Resident #14 had $3,282.66 and Resident #33 had $6,668.33 in their accounts. Interview with Business Office Manager (BOM) #640 on 01/24/22 at 1:35 P.M. reported she was to notify the resident/representative when the account was $200.00 less than the resource limit of $2,000.00. She also reported residents received $1400.00 from the stimulus and should not be counted toward the total. BOM #604 verified Resident #14's total minus the stimulus was at $1,882.66 and Resident #33's total minus the stimulus was at $5,268.33 both exceeding the amount of when a spend down letter should have been sent. BOM #604 indicated Resident #33 exceeded the resource limit since 02/01/21. The business office manager #604 verified no spend down letters had been sent and had awareness the residents were at risk of losing their benefits.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review and policy review, the facility failed to notify Resident #88's first emergency contact follow...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review and policy review, the facility failed to notify Resident #88's first emergency contact following falls and a room change. This affected one (Resident #88) of three family interviews conducted. The facility census was 36. Findings include: Review of the medical record revealed Resident #88 was admitted to the facility on [DATE] with diagnosis including hypertension, old myocardial infarction, atherosclerotic heart disease, chronic kidney disease, hyperosmolality and hypernatremia, rhabdomyolysis, major depressive disorder, schizophrenia, gastro-esophageal reflux disease, migraine, history of COVID-19, and cerebrovascular disease, Review of the profile section of the electronic health record revealed Resident #88's sister was listed as the first emergency contact. Review of the plan of care revealed Resident #88 had mental illness/intellectual disabilities. Review of the progress notes dated 01/15/22 at 4:45 A.M. indicated Resident #88 was trying to ambulate of her own to the bathroom when she stood up, held onto the bed then slid to the floor. Resident #88 sustained no injuries. It was noted Resident #88 was her own responsible party. Resident #88 was assisted to bed by two staff. The bed was low, and the call light was clipped to the bed. Resident #88 was encouraged to call for assistance. A mat was placed on the floor. The progress note dated 01/19/22 at 8:34 A.M. indicated the nurse was passing medication when the nurse heard a call. The nurse went to the room and observed Resident #88 lying on her back on the floor. Resident #88 reported she forgot something in the bathroom. The physician was notified, and it was noted Resident #88 was her own responsible party. The progress note dated 01/20/22 at 6:53 A.M. indicated Resident #88 continued to be reminded to use the call light and did not comply. Resident #88 reportedly said she forgot the call light was there. The progress note dated 01/22/22 at 1:14 A.M. indicated Resident #88 was found lying on the bathroom floor by the aide. Resident #88 reported she fell and hit her head. Her pain level was a nine out of 10, and Resident #88 was sent to the hospital for evaluation. The emergency contact and physician were notified. Resident #88 returned to the facility on [DATE] at 10:27 A.M. It was noted her X-rays were unremarkable. Resident #88 was reminded to use the call light twice and was immediately observed ambulating in the room. Interview with Resident #88's roommate, Resident #31, on 01/18/22 at 3:01 P.M. reported she had concerns about Resident #88 because she fell, and Resident #88's call light did not work so Resident #31 used her call light to alert the staff. Interview with Resident #88's first emergency contact on 01/19/22 at 10:18 A.M. reported she visited Resident #88 and the roommate, Resident #31, informed her Resident #88 fell and had to use her call light to call for help because Resident #88's call light did not work. She was not happy the facility did not notify her of Resident #88's fall. On 01/20/22 at 11:09 A.M. Resident #88 was moved to another room with a roommate who was not alert. Interview with Licensed Practical Nurse (LPN) #641 reported she was informed Resident #88 had been transferred to another room but was not informed of the reason. She said she asked Resident #88 why she was moved but Resident #88 did not know. There was no documentation regarding the room change, and there was no evidence Resident #88's first emergency contact was notified of the room change. Interview with the Director of Nursing (DON) on 01/21/22 at 11:05 A.M. indicated Resident #88 was her own responsible party and was aware she fell. There was no need to notify the first emergency contact. The DON did indicate if the Resident #88 had a significant change such as an injury the first emergency contact would have been notified. Interview with the Administrator on 01/24/22 at 10:15 A.M. revealed Resident #88 was in a room without a working call light and that she was moved to another room without a working call light. The Administrator reported a nurse moved Resident #88 on her own to have her closer to the nurse's station due to falls. The Administrator was informed Resident #88's sister (first emergency contact) was not notified of any falls until Resident #88 required hospitalization for the fall on 01/22/22. Interview with Director of Clinical Services #642 on 01/24/22 at 1:10 P.M. reported Resident #88's family member should have been notified of her falls. Interview with the DON on 01/24/22 at 12:20 P.M. reported Resident #88's sister visited yesterday and reported she had a long talk with Resident #88's first emergency contact who voiced various concerns. Review of the resident change in condition policy, revised on 07/02/21, indicated the physician and the family/responsible party would be notified as soon as the nurse identified the change in condition and the resident was stable. A significant change was defined as a decline or improvement in the resident's status that would not normally resolve itself without intervention or impacted more than one area of the resident's health status and or requires interdisciplinary review and/or revision to the care plan. The resident/physician or provider/family/responsible party would be notified when there was an accident or incident involving the resident.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, review of Self-Reported Incident (SRI) tracking number (#)196872, record review and policy review, the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, review of Self-Reported Incident (SRI) tracking number (#)196872, record review and policy review, the facility failed to ensure Resident #19 was free from being physically restrained. This affected one (Resident #19) of three (Resident's #5, #19 and #193) reviewed for abuse/SRI's. The facility census was 36. Findings include: Review of medical record for Resident #19 revealed an admission date of 04/27/17 with diagnoses including congestive heart failure, cocaine abuse, chronic obstructive pulmonary disease, chronic respiratory failure, hypertension, and difficulty walking. Review of the annual Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #19 had impaired cognition with a Brief Interview for Mental Status (BIMS) score was a seven. Resident #19 had no behaviors and required extensive assist of one staff for bed mobility. Resident #19 was totally dependent of two staff for transfers and was unable to ambulate. Review of the physician's orders for September 2020 revealed Resident #19 did not have a physician order to be physically restrained. Review of the quarterly MDS 3.0 assessment dated [DATE] revealed Resident #19's cognitive status was not assessed. Resident #19 required extensive assist of two staff for bed mobility and transfers. Resident #19 was unable to ambulate. Review of the facility SRI tracking #196872 dated 09/16/20 revealed the facility reported an allegation of physical abuse against Resident #19. The SRI revealed on 09/16/20 at approximately 9:30 A.M. Former Director of Rehabilitation #950 informed Former Administrator #980 and Former Director of Nursing (DON) #981 that Resident #19 had a cut and a bruise. The SRI revealed Resident #19 stated State Tested Nurse Aide (STNA) #646 came into his room to put a floor mat down and he had asked her not to because the mat was wet. The SRI revealed Resident #19 revealed STNA #646 did not listen to him and continued to place the mat next to the bed. The SRI revealed Resident #19 revealed he had exchanged words with STNA #646, and STNA #646 left the room but then returned with fast hands. The SRI revealed Former Administrator #980 and Former DON #981 attempted to clarify Resident #19's meaning, and he referred to holding his hands down. The SRI revealed Resident #19 stated he hit and kicked STNA #646. The SRI revealed several interviews were conducted with Resident #19, and Resident #19 had several inconsistencies identified. The SRI revealed STNA #646 stated she was going into Resident #19's room to place the floor mat down as Resident #19 was in bed. STNA #646 revealed Resident #19 got upset with her because he thought his mat was dirty, and he did not want the mat on the floor. STNA #646 revealed Resident #19 did not want her touching his things. STNA #646 revealed she explained to Resident #19 she was not touching his things as she was just placing his mat down and she proceeded to put his mat down. STNA #646 revealed Resident #19 started to kick and hit her knocking her to the ground. STNA #646 revealed she was getting off the ground and she grabbed Resident #19's hands to prevent him from hitting. STNA #646 revealed she then left the room. The SRI revealed Resident #19 required extensive assistance with the use of the mobility bars to sit upright in bed and with his effort to sit upright from the supine position likely caused him to contact the mobility bar resulting in the injury. The SRI had no documented evidence STNA #646 reported the incident immediately after it occurred. Review of witness statement dated 09/16/20 at 11:28 A.M. and authored by STNA #646 revealed on 09/15/21 at 9:00 P.M. she had walked into Resident #19's room to put his floor mat down for safety. She revealed when she walked in and grabbed the mat, Resident #19 asked her what she was doing. STNA #646 explained she was putting his mat down. STNA #646 revealed Resident #19 told her the mat was wet and she needed to stop coming in and touching his things. STNA #646 revealed she explained she was not trying to touch his things and she was just trying to put the floor mat down. STNA #646 revealed she bent down to place the mat on the floor and Resident #19 kicked her. STNA #646 revealed she asked why Resident #19 had touched her, and Resident #19 began to yell and cuss at her. STNA #646 revealed Resident #19 started punching, scratching, and pushing her, and STNA #646 stated when she stood up from the floor, she restrained his hands to his sides to keep Resident #19 from hitting her further. STNA #646 revealed she then left the room. Review of the unauthored facility form labeled Head to Toe Evaluation, dated 09/16/20, revealed Resident #19 had a skin assessment completed, and he had an area of ecchymosis (bruise) to the right cheek and small abrasion to the right eyebrow. Review of personnel file for STNA #646 with hire date of 01/16/20 revealed she was terminated on 09/24/20 due to placing in her statement, I held his arms down and failure to follow abuse policy regarding reporting of an incident that occurred. Interview on 01/18/22 at 4:05 P.M. with Resident #19 revealed he could not remember any incident that occurred regarding the SRI dated 09/16/20. Resident #19 revealed he had never been hit by any staff at the facility and could not remember anytime staff held his hands down. Resident #19 denied any form of abuse and stated he felt he was treated with dignity and respect at the facility. Interview on 01/24/22 at 9:21 A.M. with Regional Director of Clinical Services #642 revealed the incident occurred prior to the current Administrator, DON, Regional Director of Clinical Service #636, Director of Rehabilitation #900, and herself so she had no knowledge of the incident. Regional Director of Clinical Services #642 verified per STNA #646's witness statement, and the SRI both revealed STNA #646 held Resident #19's hands down. Regional Director of Clinical Services #642 verified Resident #19 required extensive assistance with bed mobility and was totally dependent of two staff for transfers at the time of the SRI. Regional Director of Clinical Services #642 revealed STNA #646 should have walked away when Resident #19 asked her to not put his mat down and reported it to the nurse or supervisor. Regional Director of Clinical Services #642 verified STNA #646 also should have left the room/ walked away when Resident #19 hit her and reported the incident and never should have held his hands down. Regional Director of Clinical Services #642 verified STNA #646 did not report the incident and revealed she should have immediately reported the incident. Regional Director of Clinical Services #642 verified STNA #646 was terminated due to holding Resident #19's hands down and failing to follow the abuse policy regarding reporting the incident. Review of the facility policy labeled Operations: Abuse, Neglect, and Exploitation, dated 07/14/20, revealed the facility would not tolerate abuse, neglect, and mistreatment. The policy revealed physical or chemical restraints may only be used per physician order and in compliance with regulations. The policy revealed all allegations and incidents must be reported immediately to the Administrator and DON.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, review of the facility Self-Reported Incident (SRI) Form with tracking number (#)196872, review of personnel...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, review of the facility Self-Reported Incident (SRI) Form with tracking number (#)196872, review of personnel files, record review and policy review, the facility failed to implement the abuse policy as State Tested Nurse Aide (STNA) #646 failed to report she physically restrained Resident #19. This affected one (Resident #19) of three (Resident's #5, #19 and #193) reviewed for abuse/ SRI's. The facility census was 36. Findings include: Review of medical record for Resident #19 revealed an admission date of 04/27/17 with diagnoses including congestive heart failure, cocaine abuse, chronic obstructive pulmonary disease, chronic respiratory failure, hypertension, and difficulty walking. Review of the annual Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #19 had impaired cognition with a Brief Interview for Mental Status (BIMS) score was a seven. Resident #19 had no behaviors and required extensive assistance of one staff with bed mobility. Resident #19 was totally dependent of two staff with transfers and was unable to ambulate. Review of the quarterly MDS 3.0 assessment dated [DATE] revealed Resident #19's cognitive status was not assessed. Resident #19 required extensive assistance of two staff for bed mobility and transfers and was unable to ambulate. Review of the facility SRI tracking #196872 dated 09/16/20 revealed the facility reported an allegation regarding physical abuse. The SRI revealed on 09/16/20 at approximately 9:30 A.M. Former Director of Rehabilitation #950 informed Former Administrator #980 and Former Director of Nursing (DON) #981 that Resident #19 had a cut and a bruise. The SRI revealed Resident #19 stated STNA #646 came into his room to put his floor mat down. Resident #19 asked her not to put the mat down as the mat was wet. The SRI revealed Resident #19 stated STNA #646 did not listen to him and continued to place the mat next to the bed. The SRI revealed Resident #19 stated he exchanged words with STNA #646, and STNA #646 left the room but then returned with fast hands. The SRI revealed Former Administrator #980 and Former DON #981 attempted to clarify Resident #19's meaning, and Resident #19 referred to holding his hands down. The SRI revealed Resident #19 stated he hit and kicked STNA #646. The SRI revealed several interviews were conducted with Resident #19, and Resident #19 had several inconsistencies identified. The SRI revealed STNA #646 stated she was going into Resident #19's room to place the floor mat down as Resident #19 was in bed. STNA #646 revealed Resident #19 got upset with her because he thought his mat was dirty, and he did not want the mat on the floor. STNA #646 stated Resident #19 did not want her touching his things. STNA #646 stated she explained to Resident #19 she was not touching his things as she was just placing his mat down and proceeded to put his mat down on the floor next to the bed. STNA #646 revealed Resident #19 started to kick and hit her knocking her to the ground. STNA #646 revealed she was getting off the ground and she grabbed Resident #19's hands to prevent him from hitting her. STNA #646 stated she then left the room. The SRI revealed Resident #19 required extensive assistance with the use of the mobility bars to sit upright in bed and with his effort to sit upright from the supine position likely caused him to contact the mobility bar resulting in the injury. The SRI had no documented evidence STNA #646 reported the incident after it occurred. Review of witness statement dated 09/16/20 at 11:28 A.M. and authored by STNA #646 revealed on 09/15/21 at 9:00 P.M. she walked into Resident #19's room to put the floor mat down for safety. STNA #646 stated when she walked in and grabbed the mat, Resident #19 asked her what she was doing. STNA #646 explained she was putting the mat down. STNA #646 stated Resident #19 told her the mat was wet and she needed to stop coming in and touching his things. STNA #646 stated she explained she was not trying to touch his things and she was just trying to put the floor mat down. STNA #646 stated she bent down to place the mat on the floor, and Resident #19 kicked her. STNA #646 stated she asked why Resident #19 had touched her, and Resident #19 began to yell and cuss at her. STNA #646 stated Resident #19 started punching, scratching, and pushing her. STNA #646 stated when she stood up from the floor, she retrained Resident #19's hands to his sides to keep Resident #19 from hitting her further. STNA #646 stated she then left the room. Review of personnel file for STNA #646 with hire date of 01/16/20 revealed she was terminated on 09/24/20 due to placing in her statement, I held his arms down and failure to follow the abuse policy regarding reporting an incident that occurred. Interview on 01/18/22 at 4:05 P.M. with Resident #19 revealed he could not remember any incident that occurred regarding the SRI dated 09/16/20. Resident #19 stated he had never been hit by any staff at the facility and could not remember anytime a staff held his hands down. Resident #19 denied any form of abuse and stated he felt he was treated with dignity and respect at the facility. Interview on 01/24/22 at 9:21 A.M. with Regional Director of Clinical Services #642 revealed the incident occurred prior to the current Administrator, DON, Regional Director of Clinical Service #636, Director of Rehabilitation #900, and herself so she had no knowledge of the incident. Regional Director of Clinical Services #642 verified per STNA's #646 witness statement and the SRI, they both revealed STNA #646 held Resident #19's hands down. Regional Director of Clinical Services #642 verified Resident #19 required extensive assist with bed mobility and was totally dependent of two staff for transfers at the time of the SRI. Regional Director of Clinical Services #642 revealed STNA #646 should have walked away when Resident #19 asked her to not put his mat down and reported it to the nurse or supervisor. Regional Director of Clinical Services #642 verified STNA #646 should have left the room/ walked away when Resident #19 hit her and reported the incident and never should have held his hands down. Regional Director of Clinical Services #642 verified STNA #646 did not report the incident and revealed she should have immediately reported the incident. Regional Director of Clinical Services #642 verified STNA #646 was terminated due to holding Resident #19's hands down and failing to follow the abuse policy regarding reporting the incident. Review of the facility policy labeled Operations: Abuse, neglect, and Exploitation, dated 07/14/20, revealed the facility would not tolerate abuse, neglect, and mistreatment. The policy revealed physical or chemical restraints may only be used per physician order and in compliance with regulations. The policy revealed all allegations must be reported immediately to the Administrator and Director of Nursing. The policy also revealed the first step of their procedure was to screen all employees prior to hire. The policy revealed the facility prior to hiring of new employees will attempt to obtain references from two prior employers for an applicant.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to comprehensively assess Resident #32's activity pursuit using the re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to comprehensively assess Resident #32's activity pursuit using the resident assessment instrument. This affected one (Resident #32) of three (Resident's #17, #18 and #32) reviewed for activities. The facility assessment was 36. Findings include: Review of the medical record revealed Resident #32 was admitted to the facility on [DATE] with diagnoses including diabetes, respiratory failure with hypoxia, vascular dementia, major depressive disorder, and blindness. The medical record lacked any activity assessment and lacked the development of an activity plan of care. Review of the initial comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated Resident #32 was alert, oriented and able to make daily decisions. However, Section F preferences for routine and activities, was not completed. Interview with Admission/Social Service/Activity Director/State Tested Nurse Aide #616 and assessment nurse/Licensed Practical Nurse #622 on 01/20/22 at 2:56 P.M. reported the section was not completed within the time frame so it was submitted incompletely.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, the facility failed to provide showers to Resident's #33 and #88 who were depend...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, the facility failed to provide showers to Resident's #33 and #88 who were dependent on staff for care. This affected two (Resident's #33 and #88) of three (Resident's #33, #36 and #88) reviewed for activities of daily living. The facility census was 36. Findings include: 1. Review of the medical record revealed Resident #33 was admitted to the facility on [DATE] with diagnoses including epilepsy, systolic congestive heart failure, polyneuropathy, acute kidney failure, and history of COVID-19. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated Resident #33 was alert, oriented and independent in daily decision-making ability. It was very important to Resident #33 for the choice in clothing, choosing between tub, shower, bed bath or sponge bath. Resident #33 required limited assistance of one-staff for hygiene and physical help in part of the bathing activity with one-staff physical assistance. Review of the annual MDS 3.0 assessment dated [DATE] indicated Resident #33 declined in cognition to moderately cognitively impaired. It was now somewhat important to choose between a tub, shower bed or sponge bath. Resident #33 declined in activities of daily living to extensive assist of two staff for personal hygiene the total dependence of one staff for bathing. Review of the plan of care revised on 06/30/21 related to self-care deficit indicated Resident #33's bathing preference was a shower one to two times weekly. The interventions indicated to assist with activities of daily living as needed. Review of the aide plan of care indicated Resident #33 was scheduled to have a shower on Monday and Thursday on the day shift. Review of the task type of bath for last 30 days revealed he received one shower on 12/27/21 and there was no documented evidence of refusals. He should have received eight showers. Observation of and interview with Resident #33 on 01/18/22 at 4:11 P.M. and on 01/24/22 at 8:08 A.M. reported he was not getting showers and wanted a shower. He appeared disheveled, and his hair was not combed. 2. Review of the medical record revealed Resident #88 was admitted to the facility on [DATE] with diagnosis including major depressive disorder, schizophrenia, history of COVID-19, and cerebrovascular disease. Review of the admission evaluation dated 01/15/22 at 12:10 A.M. indicated Resident #88 required two-staff assistance with transfers, toileting, and bathing. The MDS 3.0 assessment had yet to be completed. Review of the self-care deficit plan of care initiated on 01/15/22 to assist with activities of daily living. There was no indication of her preference for how often she was showered. Review of the aide plan of care indicated Resident #88's shower days were Monday and Thursday evening and required one-staff assistance with bathing. Review of the bathing task since Resident#88's admission indicated she received no shower since admission. Review of the shower/tub bath/bed bath sheets provided by the facility revealed on 01/17/22 Resident #88 received a tub bath and on 01/18/22 she received a bed bath. Observation of and interview with Resident #88 on 01/18/22 at 3:01 P.M. revealed Resident #88 in a hospital gown and her hair not combed. Resident #88 reported not having a shower since she moved into the facility. Her roommate Resident #31 interjected and verified she had not been bathed and she was not getting showers as planned either. Interview with the family of Resident #88 on 01/19/22 at 10:18 A.M. reported she had not been bathed since admission. When the family visited, they stated the Resident #88 did not smell or look clean. The family indicated Resident #88 told them she had not been bathed, and the roommate confirmed she had not been bathed. The family stated Resident #88 showered daily at home. Interview with the Director of Nursing on 01/24/22 at 12:20 P.M. reported the sister visited yesterday and voiced various concerns.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide foot care for Resident #33. This affected one ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide foot care for Resident #33. This affected one (Resident #33) of three (Resident's #33, #36 and #88) reviewed for activities of daily living. The facility census was 36. Findings include: Review of the medical record revealed Resident #33 was admitted to the facility on [DATE] with diagnoses including epilepsy, systolic congestive heart failure, polyneuropathy acute kidney failure, and history of COVID-19. Review of the annual comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated Resident #33 was moderately cognitively impaired and required the extensive assistance of two staff for personal hygiene. Review of the plan of care revised on 06/30/21 related to self-care deficit indicated to assist with activities of daily living as needed. The care plan did not address nail care. Review of the shower sheets revealed Resident #33 received one shower in the last 30 days on 12/27/21 and it did not include nail care. Review of the progress notes had no documented evidence Resident #33 refused care. Interview with Resident #33 on 01/18/22 at 4:00 P.M. reported he told nursing his toenails were too long, but they did nothing about it. His toenails were observed to be long and curling under the toe pads on both feet. Some were broken. Resident #33's fingernails were equally as long but said that did not bother him as much as the toenails did. Interview with Admission/Social Service/Activity Director/State Tested Nurse Aide #616 on 01/21/22 at 11:00 A.M. was unable to provide evidence of podiatry care. She indicated Resident #33 was hospitalized during the last podiatry visit.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review and policy review the facility failed to ensure unsecured medications were not left unattended on Resident #187's bedside table. This affected one (Resid...

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Based on observation, interview, record review and policy review the facility failed to ensure unsecured medications were not left unattended on Resident #187's bedside table. This affected one (Resident #187) of eight (Resident's #27, #25, #10, #29, #6, #14, #18 and #187) observed for unsecured medications. This had the potential to affect all 36 residents residing in the facility. Findings include: Review of the medical record for Resident #187 revealed an admission date of 01/14/22 with diagnoses including diabetes, heart failure, atrial fibrillation, sleep apnea, and surgical aftercare following surgery on the digestive system, and chronic obstructive pulmonary disease. Observation on 01/18/22 at 10:31 A.M. revealed Resident #187 was in bed and a medication souffle cup containing four pills was sitting on his bedside table. There were also two inhalers on his bedside table, and the label on both inhalers was faded and unable to clearly read. Interview on 01/18/22 at 10:31 A.M. with Resident #187 revealed the nurse recently brought in his medications in the medication souffle cup and left the medication on his bedside table. Resident #187 immediately reached down and picked up the medication souffle cup and took the four pills whole with a drink of water. Interview on 01/18/22 at 10:58 A.M. with Minimum Data Set (MDS) /Licensed Practical Nurse (LPN) #622 stated she administered Resident #187's medications this morning (1/18/22) and stated she observed Resident #187 take his medication. MDS/ LPN #622 went into Resident #187's room to ask Resident #187 about the medication in the souffle cup. Resident #187 revealed to MDS/ LPN #622 that he had taken only part of his medications in the medication souffle cup while she was watching but then he received a phone call while MDS/ LPN #622 was in the room and sat the remaining four pills in the medication cup on his bedside table and revealed he had not taken all his medication. MDS/ LPN #622 verified she did not realize Resident #187 did not take all his medication stating rshe should have watched him take all his medications. Interview on 01/18/22 at 11:27 A.M. with MDS/ LPN #622 revealed the two inhalers on the bedside table with faded labels were not from the facility as Resident #187 did not have an order for the two unidentified inhalers as Resident #187's family brought them in. MDS/ LPN #622 was not aware the family brought them in. MDS/ LPN #622 revealed she was contacting Resident #187's family to pick up the inhalers and educate the family that they were not permitted to bring in medications to leave at the bedside. MDS/ LPN #622 revealed she administered Resident #187's Spiriva inhaler as ordered on 01/18/22 at 9:00 A.M. which was not one of the two inhalers on his bedside table. MDS/ LPN #622 verified Resident #187 was not assessed if he was able to self-administer medications. Review of medication administration record (MAR) for January 2022 revealed Resident #187 had physician orders to receive the following medications on 01/18/22 at 9:00 A.M.: cholecalciferol (vitamin D supplement) 25 microgram (mcg) one tablet by mouth one time a day, isosorbide mononitrate extended release 60 milligram (mg) give two tablets by mouth one time a day for heart failure, senna 8.6 mg tablet by mouth for constipation, spironolactone 25 mg give two tablets by mouth for hypertension, tamsulosin 0.4 mg give one capsule by mouth for urinary retention, and metoprolol extended release 25- 12.5 mg give one tablet by mouth for hypertension. The MAR revealed MDS/ LPN #622 documented on the MAR that all medications scheduled on 01/18/22 at 9:00 A.M. were administered. Resident #187 also had an order for Spiriva handihaler administer two puffs orally at 9:00 A.M. everyday due to chronic obstructive pulmonary disorder. The MAR revealed MDS/ LPN #622 documented she administered the Spiriva on 01/18/22 at 9:00 A.M. as ordered. Review of facility form labeled Admission/ readmission Evaluation- V3, dated 01/14/22, and completed by MDS/ LPN #622 for Resident #187 revealed there was not an assessment on admission for Resident #187 to self-administer medications. Review of facility form labeled Resident's Ability to Safely Self-Administer Medication, dated 01/20/22, and completed by MDS/ LPN #622 revealed Resident #187 was not assessed until 01/20/22 that he had the ability to self-administer medications. Review of facility policy labeled General Dose Preparation and Medication Administration, dated 01/01/22, stated do not leave medications unattended, and observe the resident's consumption of the medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

Based on interview, record review and policy review, the facility failed to ensure Resident's #4, #25 and #27 were offered and/ or the facility had documentation the resident or resident's responsible...

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Based on interview, record review and policy review, the facility failed to ensure Resident's #4, #25 and #27 were offered and/ or the facility had documentation the resident or resident's responsible party was educated regarding the benefits and potential risks of the influenza and pneumococcal vaccines. This affected three (Resident's #3, #25 and #27) of five (Resident's #4, #15, #25, #27 and #29) reviewed for immunizations. The facility census was 36. Findings included: 1. Review of the medical record for Resident #4 revealed an admission date of 01/12/11 with diagnoses including severe protein-calorie malnutrition, diabetes, dementia with behavioral disturbances, and chronic respiratory failure. Resident #4 had a guardian assigned due to cognitive impairment. Review of the nursing notes dated 09/01/21 through 01/18/22 revealed no documented evidence Resident #4's representative was provided with education regarding the benefits and potential risks of the influenza vaccine, or any documented evidence Resident #4's guardian refused the influenza vaccine for Resident #4. Review of Resident #4's immunization record revealed Resident #4 refused the influenza vaccine, but there was no date when Resident #4 refused the vaccine was located on the immunization record. Interview on 01/20/22 at 4:32 P.M. with the Director of Nursing verified she did not have any documented evidence Resident #4's guardian was informed of the benefits and potential risks of the influenza vaccine, nor she did not have any documented evidence when Resident #4's guardian was offered and/ or had refused the influenza vaccine for 2021-2022 as Resident #4 had received the influenza vaccine on 09/15/18, 10/12/19, and 09/30/20. 2. Review of the medical record for Resident #27 revealed an admission date of 06/04/21 with diagnoses including dementia with behaviors, anxiety disorder, and hypertension. Resident #27 was her own responsible party. Review of Resident #27's immunization record revealed no documented evidence Resident #27 was offered or received the pneumococcal vaccine. Interview on 01/20/22 at 4:32 P.M. with the Director of Nursing verified she did not have any documented evidence Resident #27 was informed of the benefits and potential risks of the pneumonia vaccine, nor she did not have any documented evidence Resident #27 had received or was offered the pneumonia vaccine. 3. Review of the medical record for Resident #25 revealed an admission date of 12/02/21 with diagnoses including hypertension, bipolar disorder, cerebral infarction, and acute embolism. Resident #25 was his own responsible party. Review of the nursing notes dated 12/2/21 to 01/18/22 revealed no documented evidence Resident #25 was offered the pneumococcal vaccine and no documented evidence Resident #25 was provided with education regarding the benefits and potential risks of the influenza vaccine. Review of Resident #25's immunization record revealed no documented evidence Resident #25 was offered or received the pneumococcal vaccine. The immunization record revealed Resident #25 refused the influenza vaccine, but there was no date of when he refused, or documented evidence he was provided with education regarding the benefits and potential risks of the influenza vaccine. Interview on 01/20/22 at 4:32 P.M. with the Director of Nursing verified she did not have any documented evidence Resident #25 was informed of the benefits and potential risks of the pneumonia vaccine or influenza vaccine, and she did not have any documented evidence Resident #25 received or was offered the pneumonia vaccine. Review of facility policy labeled Resident Vaccination Policy, dated 05/25/21, revealed residents and/ or their responsible party will be asked about prior vaccinations at admission and previous doses of the influenza and pneumococcal vaccines would be documented in the immunization portal on electronic documentation system. The policy revealed influenza immunization would be offered annually beginning in October of each year and extending through March of the following year and pneumococcal vaccines would be offered according to recommendation of the centers for disease control and prevention. The policy revealed consents and refusals would be documented in the immunization electronic documentation and the infection preventionist would track resident immunization and ensure vaccines were offered according to recommended schedule.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interview and facility bed hold policy review, the facility failed to ensure adequate noti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interview and facility bed hold policy review, the facility failed to ensure adequate notification in writing of the discharges to the hospital. This deficient practice affected eleven (Resident's #8, #26, #29, #35, #38, #137, #138, #139, #140, #142 and #143) of eleven residents reviewed for bed hold notification. The facility identified 11 residents who were transferred from the facility in the last five months. The facility census was 36. Findings include: 1. Record review for Resident #8 revealed the resident was admitted to the facility on [DATE]. Diagnosis included malignant neoplasm of the colon. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment, dated 10/15/21, revealed the resident's cognition was intact. Further record review revealed Resident #8 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #8 and the resident's representative. 2. Record review for Resident #26 revealed the resident was admitted to the facility on [DATE]. Diagnosis included cerebral infarction. Review of the comprehensive MDS 3.0 assessment, dated 12/15/21, revealed the resident's cognition was compromised. Further record review revealed Resident #26 was sent to the hospital on [DATE] and 01/03/22. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #26 and the resident's representative. 3. Record review for Resident #29 revealed the resident was admitted to the facility on [DATE]. Diagnosis included convulsions. Review of the quarterly MDS 3.0 assessment, dated 12/09/21, revealed the resident's cognition was intact. Further record review revealed Resident #29 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #29 and the resident's representative. 4. Record review for Resident #35 revealed the resident was admitted to the facility on [DATE]. Diagnosis included multiple fractures of pelvis. Review of the comprehensive MDS 3.0 assessment, dated 12/23/21, revealed the resident's cognition was intact. Further record review revealed Resident #35 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #35 and the resident's representative. 5. Record review for Resident #38 revealed the resident was admitted to the facility on [DATE]. Diagnoses included type two diabetes with neuropathy. Review of the comprehensive MDS 3.0 assessment, dated 11/01/21, revealed the resident's cognition was intact. Further record review revealed Resident #38 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #38 and the resident's representative. 6. Record review for Resident #137 revealed the resident was admitted to the facility on [DATE]. Diagnosis included infection and inflammatory reaction due to implanted penile prosthesis. Review of the comprehensive MDS 3.0 assessment, dated 18/19/21, revealed the resident's cognition was intact. Further record review revealed Resident #137 was sent to the hospital on [DATE]/21. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #137 and the resident's representative. 7. Record review for Resident #138 revealed the resident was admitted to the facility on [DATE]. Diagnosis included type two diabetes. Review of the quarterly MDS 3.0 assessment, dated 09/07/21, revealed the resident's cognition was moderately compromised. Further record review revealed Resident #138 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #138 and the resident's representative. 8. Record review for Resident #139 revealed the resident was admitted to the facility on [DATE]. Diagnosis included chronic obstructive pulmonary disease. Review of the comprehensive MDS 3.0 assessment, dated 10/14/21, revealed the resident's cognition was compromised. Further record review revealed Resident #139 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #139 and the resident's representative. 9. Record review for Resident #140 revealed the resident was admitted to the facility on [DATE]. Diagnosis included chronic obstructive pulmonary disease. Review of Skilled Nursing note 11/03/21, revealed the resident was alert and oriented to person, place, and time. Further record review revealed Resident #140 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #140 and the resident's representative. 10. Record review for Resident #142 revealed the resident was admitted to the facility on [DATE]. Diagnosis included type two diabetes. Review of the comprehensive MDS 3.0 assessment, dated 12/30/21, revealed the resident's cognition was compromised. Further record review revealed Resident #142 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #142 and the resident's representative. 11. Record review for Resident #143 revealed the resident was admitted to the facility on [DATE]. Diagnosis included emphysema. Review of the comprehensive MDS 3.0 assessment, dated 09/29/21, revealed the resident's cognition was compromised. Further record review revealed Resident #143 was sent to the hospital on [DATE]. The record was silent for any written notification of the resident's discharge to the hospital and the reason for the discharge to Resident #143 and the resident's representative. Interview on 01/20/22 at 12:41 P.M. with the Administrator revealed the discharge notice letters had not been completed in many months. Interview on 01/20/22 at 2:25 P.M. with Social Service Designee (SSD) #616 revealed she only found out the week before that she was to be completing discharge notice letters for resident's discharged to the hospital. Review of facility policy titled Resident Discharge/Transfer Letter, updated 10/05/17, revealed a resident will be transferred to the hospital due to urgent medical needs. The Discharge/Transfer letter will be completed and signed by administrator or designee. If able to give to the resident before discharge or transfer, it will be hand delivered. If not able to deliver to the resident, it will be mailed Certified/Return Receipt requested.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interview and facility bed hold policy review, the facility failed to ensure adequate noti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interview and facility bed hold policy review, the facility failed to ensure adequate notification of available bed hold days was provided to residents at the time of discharge to the hospital. This deficient practice affected eleven (Resident's #8, #26, #29, #35, #38, #137, #138, #139, #140, #142 and #143) of eleven residents reviewed for bed hold notification. The facility identified 11 residents who were transferred from the facility in the last five months. The facility census was 36. Findings include: 1. Record review for Resident #8 revealed the resident was admitted to the facility on [DATE]. Diagnosis included malignant neoplasm of the colon. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment, dated 10/15/21, revealed the resident's cognition was intact. Further record review revealed Resident #8 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to the resident and the resident's representative. 2. Record review for Resident #26 revealed the resident was admitted to the facility on [DATE]. Diagnosis included cerebral infarction. Review of the comprehensive MDS 3.0 assessment, dated 12/15/21, revealed the resident's cognition was compromised. Further record review revealed Resident #26 was sent to the hospital on [DATE] and 01/03/22. The record was silent for any written notification of the facility's bed hold policy to Resident #26 and the resident's representative. 3. Record review for Resident #29 revealed the resident was admitted to the facility on [DATE]. Diagnosis included convulsions. Review of the quarterly MDS 3.0 assessment, dated 12/09/21, revealed the resident's cognition was intact. Further record review revealed Resident #29 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #29 and the resident's representative. 4. Record review for Resident #35 revealed the resident was admitted to the facility on [DATE]. Diagnosis included multiple fractures of pelvis. Review of the comprehensive MDS 3.0 assessment, dated 12/23/21, revealed the resident's cognition was intact. Further record review revealed Resident #35 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #35 and the resident's representative. 5. Record review for Resident #38 revealed the resident was admitted to the facility on [DATE]. Diagnosis included type two diabetes with neuropathy. Review of the comprehensive MDS 3.0 assessment, dated 11/01/21, revealed the resident's cognition was intact. Further record review revealed Resident #38 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #38 and the resident's representative. 6. Record review for Resident #137 revealed the resident was admitted to the facility on [DATE]. Diagnosis included infection and inflammatory reaction due to implanted penile prosthesis. Review of the comprehensive MDS 3.0 assessment, dated 18/19/21, revealed the resident's cognition was intact. Further record review revealed Resident #137 was sent to the hospital on [DATE]/21. The record was silent for any written notification of the facility's bed hold policy to Resident #137 and the resident's representative. 7. Record review for Resident #138 revealed the resident was admitted to the facility on [DATE]. Diagnosis included type two diabetes. Review of the quarterly MDS 3.0 assessment, dated 09/07/21, revealed the resident's cognition was moderately compromised. Further record review revealed Resident #138 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #138 and the resident's representative. 8. Record review for Resident #139 revealed the resident was admitted to the facility on [DATE]. Diagnosis included chronic obstructive pulmonary disease. Review of the comprehensive MDS 3.0 assessment, dated 10/14/21, revealed the resident's cognition was compromised. Further record review revealed Resident #139 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #139 and the resident's representative. 9. Record review for Resident #140 revealed the resident was admitted to the facility on [DATE]. Diagnosis included chronic obstructive pulmonary disease. Review of Skilled Nursing note 11/03/21, revealed the resident was alert and oriented to person, place, and time. Further record review revealed Resident #140 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #140 and the resident's representative. 10. Record review for Resident #142 revealed the resident was admitted to the facility on [DATE]. Diagnosis included type 2 diabetes. Review of the comprehensive MDS 3.0 assessment, dated 12/30/21, revealed the resident's cognition was compromised. Further record review revealed Resident #142 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #142 and the resident's representative. 11. Record review for Resident #143 revealed the resident was admitted to the facility on [DATE]. Diagnosis included emphysema. Review of the comprehensive MDS 3.0 assessment, dated 09/29/21, revealed the resident's cognition was compromised. Further record review revealed Resident #143 was sent to the hospital on [DATE]. The record was silent for any written notification of the facility's bed hold policy to Resident #143 and the resident's representative. Interview on 01/20/22 at 12:41 P.M. with the Administrator revealed the bed hold letters had not been completed in many months. Interview on 01/20/22 at 2:25 P.M. with Social Service Designee (SSD) #616 revealed she only found out the week before that she was to be completing bed hold letters for residents discharged to the hospital. Review of the facility policy Bed Hold Letter, updated 09/26/20, revealed a facility designee will complete the Medicaid Bed Hold Letter and send to the appropriate parties by certified mail/return receipt requested. The Medicaid Bed Hold Letter can be given directly to the responsible party if they are present. The Letter will be retained in the resident's financial file.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of Resident #16's annual MDS 3.0 assessment dated [DATE] revealed sections C and E were not assessed. Interview on 01...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of Resident #16's annual MDS 3.0 assessment dated [DATE] revealed sections C and E were not assessed. Interview on 01/24/22 at 1:25 P.M. with Admission/ Social Service Designee/ Activity Director/ STNA #616 verified Resident #16's section C and E were not completed on the MDS as she revealed she was unable to get to the MDS as she worked on the floor almost every day as a STNA. Interview on 01/24/22 at 1:30 P.M. with MDS/LPN #622 verified Resident #16's sections C and E were not completed on the MDS as Admission/Social Service Designee/ Activity Director/ STNA #616 and herself were on the floor daily working as a nurse or STNA and they were unable to assess and fill out the MDS timely. 4. Review of #4's quarterly MDS 3.0 assessment dated [DATE] revealed sections C and E were not assessed. Interview on 01/24/22 at 1:25 P.M. with Admission/ Social Service Designee/ Activity Director/ STNA #616 verified Resident #4's section C and E were not completed on the MDS as she revealed she was unable to get to the MDS as she worked on the floor almost every day as a STNA. Interview on 01/24/22 at 1:30 P.M. with MDS/LPN #622 verified Resident #4's sections C and E were not completed on the MDS as Admission/ Social Service Designee/ Activity Director/ STNA #616 and herself were on the floor daily working as a nurse or STNA and they were unable to assess and fill out the MDS timely. 5. Review of #19's quarterly MDS 3.0 assessment dated [DATE] revealed section C was not assessed. Interview on 01/24/22 at 1:25 P.M. with Admission/ Social Service Designee/ Activity Director/ STNA #616 verified Resident #19's section C and E were not completed on the MDS as she revealed she was unable to get to the MDS as she worked on the floor almost every day as a STNA. Interview on 01/24/22 at 1:30 P.M. with MDS/ LPN #622 verified Resident #19's sections C and E were not completed on the MDS as Admission/ Social Service Designee/ Activity Director/ STNA #616 and herself were on the floor daily working as a nurse or STNA and they were unable to assess and fill out the MDS timely. Based on interview and record review, the facility failed to accurately complete comprehensive assessments Minimum Data Set (MDS) 3.0 for five residents: Resident #1 (sections C, D, E and O), Resident #4 (sections C and E), Resident #16 (section C and E), Resident #19 (section C) and Resident #32 (sections F and K) of 29 MDS 3.0's reviewed (Resident's #1, #3, #4, #9, #11, #12, #13, #15, #16, #17, #18, #19, #25, #28, #27, #29, #30, #31, #32, #33, #35, #36, #38, #39, #88, #187, #189, #190 and #191) reflecting the resident's status at the time of the assessment. The facility census was 36. Findings include: 1. Review of Resident #1's MDS 3.0 assessment dated [DATE] indicated he was not receiving dialysis services; however, he was receiving this service. The MDS 3.0 dated 12/30/21 revealed sections C, D, and E were not assessed. Interview with Admission/Social Service/Activity Director/ State Tested Nurse Aide (STNA) #616 and MDS/Licensed Practical Nurse (LPN) #622 on 01/20/22 at 2:56 P.M. verified the sections should have been accurately completed. They reported if the information was not completed by the timeframe, the information could not be entered. They verified Resident #1 was receiving dialysis services at the time of the assessment. 2. Resident #32's MDS 3.0 assessment dated [DATE] revealed section F preferences for routine and activities was not complete. Review of the MDS 3.0 dated 12/15/21 indicated Resident #32 sustained a significant weight loss and was not on a prescribed diet, but the entered weight was just one pound different than the previous MDS 3.0. It was also marked that she had used opioids in the last seven days and had not been prescribed any opioids. Interview with Admission/Social Service/Activity Director/STNA #616 and MDS/LPN #622 on 01/20/22 at 2:56 P.M. verified the sections should have been accurately completed. They reported if the information was not completed by the timeframe, the information could not be entered. They verified she did suffer an unplanned weight loss, but the weight entered was inaccurate and she had not been ordered opioid medications.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, record and activity calendar review, the facility failed to implement individualized activity...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, record and activity calendar review, the facility failed to implement individualized activity program providing stimulation or solace to create opportunities for a meaningful life based on the individual assessment. This affected three (Resident's #17, #18 and #32) of three residents reviewed for activities and four (Resident's #5, #19, #22 and #25) who attended the group meeting. The facility census was 36. Findings include: 1. Review of the medical record revealed Resident #32 was admitted to the facility on [DATE] with diagnoses including diabetes, respiratory failure with hypoxia, vascular dementia, sleep apnea, major depressive disorder, heart failure, blindness, and chronic obstructive pulmonary disease. The medical record lacked an activity assessment and lacked the development of an activity plan of care. Resident #32 was observed on 01/18/22 at 10:45 A.M., 01/19/22 at 2:00 P.M. and 01/20/22 at 11:19 A.M., 12:43 P.M. and 3:06 P.M. lying in bed with the head of the bed raised. Her eyes were open and there was no stimulation in the room. Interview with Resident #32 on 01/20/22 at 11:19 A.M. reported she does absolutely nothing each day. Resident #32 said she was blind and just stayed in the bed. Resident #32 reported she was not aware of any activity programs in the facility. There was a television on the bed side table next to and behind her bed to the right. It was not turned on. There was no radio in the room. Review of the activity participation documentation for the last 30 days related to entertainment/movies/music, food related, games, groups/outings, health/beauty/wellness, hobbies/leisure, sensory and spiritual revealed Resident #32 did not actively or passively participate in any activity. 2. Interviews were conducted on 01/18/22 and 01/19/22 with Resident's #17 and #18 during resident interviews. The residents were alert and oriented to person, place, time, and situation. Resident's #17 and #18 stated the activity calendar listed more activities than were provided in the facility. Resident #18 stated she received one-on-one visits most mornings with Activity Director #161. Resident #17 stated there were no activities happening when scheduled. Interview on 01/19/22 at 2:31 P.M. with Activity Director #161 revealed her full time Activity Aide had given notice and left about three weeks ago. She had a part time Activity Aide who came twice a week to lead activities. Activity Director #161 does not have time to lead activities as she has several other management duties. Review of Activity Logs for Resident #18 revealed no documentation of one-on-one visits. Review of January 2022 Activity calendar revealed two to three activities scheduled daily. Observation of several scheduled activities from 01/18/22 through 01/24/22 revealed no activities were being held and no activity personnel were nearby that may have been able to do so. 3. A group interview was held on 01/19/22 at 3:25 P.M. with Resident's #5, #19, #22 and #35 all reported awareness of a posted activity calendar, but the facility was not providing the scheduled activities. Interview with Admission/Social Service/Activity Director/State Tested Nurse Aide #616 on 01/20/22 at 10:44 A.M. reported she had a full-time activity assistant who quit last week. She said there was a part time activity assistant who worked Friday, Saturday and Sunday. She admitted the scheduled activities were not being provided because she had to do admissions, discharges, social service and later remarked that she worked part of her day as an aide. She reported she tried to do activities and indicated she did some manicure this morning. She reported the third floor had an area to do self-guided activities like games, puzzles, coloring books and DVD's but no on used them recently. She couldn't do the cookie cart because the kitchen was short staffed. She admitted she had five residents identified to do one-to-one activities but was not able to complete them. Review of the activity calendar for January 2022 indicated on 01/18/22 at 9:00 A.M. brain games, 10:00 A.M. words of encouragement, 1:00 P.M. book club, 3:00 P.M. Bingo, 4:00 P.M. chair yoga, on 01/19/22 9:00 A.M. brain games, 11:00 A.M. manicures, 2:00 P.M. thirty-one types of happiness, 1:00 P.M. cookie cart, 4:00 P.M. afternoon stretches and 6:00 P.M. Bingo. Observations made on 01/18/22 and 01/19/22 revealed none of the scheduled activities occurred. Admission/Social Service/Activity Director/State Tested Nurse Aide #616 verified none of the scheduled activities occurred except for 01/18/22 9:00 A.M.'s brain games. She reportedly did some manicures on 01/19/22.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0885 (Tag F0885)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review and policy review, the facility failed to ensure residents or resident families were notified ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review and policy review, the facility failed to ensure residents or resident families were notified of positive COVID-19 cases of employees and residents in the facility. This affected six (Resident's #25, #15, #5, #22, #35 and #19) of six residents reviewed for facility notification of positive COVID-19 cases and had the potential to affect all 36 residents residing at the facility. Findings include: 1. Review of the medical record for Resident #25 revealed an admission date of 12/2/21 with diagnoses including acute embolism, hypertension, cerebral infarction, and bipolar disorder. Review of the medical record revealed Resident #25 was his own responsible party. Review of the nursing notes dated 12/02/21 to 01/18/22 revealed there was no documented evidence Resident #25 was notified of employee and/or resident positive COVID-19 cases. Review of the admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #25 had intact cognition. Interview on 01/18/22 at 11:28 A.M. with Resident #25 revealed he was not notified of any positive COVID-19 cases of employees or residents. 2. Review of the medical record for Resident #15 revealed an admission date of 01/13/16 with diagnoses including epilepsy, hypertension, and chronic obstructive pulmonary disease. Review of the medical record revealed Resident #15 was his own responsible party. Review of the annual MDS 3.0 assessment dated [DATE] revealed Resident #15 had intact cognition. Review of the nursing notes dated 12/01/21 to 01/18/22 for Resident #15 revealed there was no documented evidence he was notified of any positive COVID-19 cases of employees and/or residents. Interview on 01/18/22 at 11:23 A.M. with Resident #15 revealed he was not notified of employee or resident positive COVID- 19 cases in the facility. Resident #15 stated the facility should inform him if the facility had positive COVID 19 cases as that would be nice to know. 3. Resident Council meeting was held on 01/18/22 at 1:34 P.M. with Resident #5 with an admission date of 01/06/17, Resident #22 with an admission date of 11/12/09, Resident #35 with an admission date of 12/16/21, and Resident #19 with an admission date of 4/24/17 revealed they were not notified of employee and/or resident positive COVID-19 cases. Review of the facility form that was untitled and undated of the list of staff and residents who tested positive for COVID-19 at the facility from 11/23/21 to 01/14/22 revealed employees who tested positive for COVID-19 included: Housekeeper/ Personal Care Assistant #611 tested positive on 11/23/21, MDS/ Licensed Practical Nurse (LPN) #622 tested positive on 12/13/21, Housekeeper #631 tested positive on 12/20/21, Medical Records/ State Tested Nursing Assistant (STNA)/ Scheduler #601 tested positive on 12/22/21, Housekeeping Supervisor #621 tested positive on 12/22/21, [NAME] #626 tested positive on 12/22/21, and Bus Driver #632 tested positive on 12/22/21. Residents residing at the facility that tested positive for COVID-19 included: Resident #31 who tested positive on 12/22/21, Resident #36 who tested positive on 12/22/21, Resident #10 who tested positive on 12/27/21, Resident #30 who tested positive on 01/06/22, Resident #18 who tested positive on 01/11/22, and Resident #29 who tested positive on 01/14/22. Entrance conference on 01/18/22 at 9:41 A.M. with the Director of Nursing and Administrator revealed they believed residents and resident families were notified through an automatic phone system of employee and resident positive COVID-19 cases in the facility but when asked who was responsible for the automatic phone system, the Administrator revealed she thought the Director of Nursing was, and the Director of Nursing revealed she thought the Administrator was. The Director of Nursing and Administrator were unsure where it was documented that residents or residents' families were notified of positive COVID-19 cases as the Director of Nursing revealed she had worked at the facility approximately for one month, and the Administrator had revealed she had worked at the facility for one week. Interview on 01/20/22 at 1:04 P.M. with Regional Director of Clinical Services #636 and Director of Nursing verified they had no documented evidence residents including Resident's #25, #15, #5, #22, #35 and #19 were notified of the employee and resident positive COVID-19 cases from 11/23/21 to 01/14/22. They revealed Social Service Designee/ STNA/ Activities #608 was to inform and educate the residents of any positive COVID-19 cases of employees and/or residents, and they verified this had not been completed. They revealed the Administrator was to initiate the automatic phone system to ensure resident families were notified of positive COVID-19 cases, and they verified notification was to be documented in each of the residents' medical records. They verified this was not done. Review of the facility policy labeled COVID Testing Guidance, dated 01/11/22, revealed nothing in the policy regarding the notification of residents or residents' families of positive COVID-19 cases. Review of the facility policy labeled COVID 19 Pandemic Management Policy, dated 3/15/21, revealed nothing in the policy regarding the notification of residents or residents' families of positive COVID 19 cases.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and policy review, the facility failed the ensure call lights were functioning pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and policy review, the facility failed the ensure call lights were functioning properly. This affected six (Resident's #4, #13, #15, #19, #31 and #88) of 36 residents residing in the facility. Findings include: During the initial tour of the second floor beginning on 01/18/22 at 10:00 A.M. Resident's #31 and #88 confirmed Resident #88's call light did not work. Resident #31 reported she had to activate her call light to get help for Resident #88 when she fell. They reported the call light had not functioned since she was admitted on [DATE] and made an aide aware. Resident #31 reported she would normally notify maintenance staff, but the facility did not currently have any maintenance staff. Review of Resident #88's medical record lacked documented evidence her call light was not functioning. In fact, there were multiple notes encouraging and reminding her to use her call light that was not functioning. She sustained two falls (01/15/22 and 01/19/22) prior to being provided a stainless-steel service bell. Interview with Licensed Practical Nurse (LPN) #641 on 01/20/22 at 11:09 A.M. revealed overnight Resident #88 was moved to a different room but did not know why, she reportedly asked Resident #88, but she didn't know why she was moved either. The stainless-steel service bell was on the over bed table in her new room. Review of Resident #88's progress note dated 01/20/22 at 6:53 A.M. indicated the resident continued to be reminded to use her call light and did not comply. The progress note dated 01/22/22 at 1:14 A.M. indicated Resident #88 was found lying on the bathroom floor by the aide. Resident #88 reported she fell and hit her head. Her pain level was a nine out of 10, and she was sent to the hospital for evaluation. The emergency contact and physician were notified. Resident #88 returned to the facility on [DATE] at 10:27 A.M. It was noted her X-rays were unremarkable. Resident #88 was reminded to use the call light twice and was immediately observed ambulating in the room. The environmental tour of the facility was conducted with Bus Driver #632 on 01/21/22 at 10:10 A.M. because the facility had no maintenance staff. Each bed and bathroom call light was activated by Bus Driver #632 except for the one room designated for a resident with COVID-19. Bus Driver #632 verified the following call lights were not functioning: Resident #88 (in her new room), Resident #31's call light had wires exposed near the activation button, room [ROOM NUMBER] (empty room), common shower room on the second floor, shared bathroom in room [ROOM NUMBER]/304 (empty rooms), Resident #19, shared bathroom in room [ROOM NUMBER]/312 for Resident's #4, #13 and #15 all did not function or were unsafe. Interview with the Administrator on 01/25/22 at 9:20 A.M. reported the facility's system for reporting concerns to maintenance was by word of mouth. She verified the facility had no maintenance staff. There was no documentation to indicate what maintenance was needed and if it was resolved/repaired. Review of the resident communication system and call light policy, revised 06/30/17, indicated a call light was installed in each resident room and toilet/bath area to provide a means of communicating with staff. The facility responds to needs and requests. The procedure indicated repairs/problems with call lights would be reported to Maintenance, Administrator and Director of Nursing STAT (without delay). An alternative system would be implemented until repairs were made. Staff would be notified of the problem with the call light, will check on the residents every 30 minutes and as needed and manual bells would be distributed to residents for use until the system was operable. This deficiency substantiates complaint number OH00129450.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Smoking Policies (Tag F0926)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and policy review, the facility failed to consistently implement smoking policies...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and policy review, the facility failed to consistently implement smoking policies and ensure congruence between the policy, assessment, care plan, and smoking contracts. This affected all nine residents identified as smokers (Resident's #1, #3, #11, #12, #13, #15, #28, #35 and #90) and had the potential to affect all 36 residents residing in the facility. Findings include: 1. Observation on 01/19/22 at 2:33 P.M. Resident #13 was smoking outside the back door of the facility. There was no ashtray nearby and no staff present. Resident #13 was observed throwing his two cigarettes on the ground. Outside the door there were multiple cigarette butts on the ground. There were smoking receptacles about ten feet away. After Resident #13 was done smoking, he was observed entering the code to allow himself back into the facility. Review of the medical record revealed Resident #13 was admitted to the facility on [DATE] with diagnoses including tobacco use, history of COVID-19 and alcohol induced persisting dementia. Review of the smoking assessment dated [DATE], the summary of evaluation indicated Resident #13 must always be supervised by staff, volunteer, or family while smoking. Review of the care plan revised on 11/26/18 indicated Resident #13 was a supervised smoker. The interventions included to initiate a smoking contract upon admission and as needed, notify staff immediately if suspected or observed violation of the policy, observe clothing, skin, and environment for signs of cigarette burns, if burns noted, report to the nurse immediately, complete smoking assessment to ensure safety and utilize smoking apron if applicable. Review of the smoking contract dated 01/15/19 indicated smoking was a supervised activity at the facility which was only permitted in designated areas at designated times. Unsupervised and careless smoking jeopardized the health, safety, and life of everyone at the facility. Interview with Licensed Practical Nurse (LPN) #641 on 01/20/22 at 11:15 A.M. reported Resident #13 requested his cigarettes but was never with him during smoking. She reported the facility had a smoking monitor. 2. Review of the medical record revealed Resident #28 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease and chronic obstructive pulmonary disease. Review of the smoking assessment dated [DATE] indicated Resident #28 may smoke independently or with set-up. Review of the care plan initiated 09/08/21 indicated Resident #28 was at risk for elopement due to wandering off the unit aimlessly and checking doors in attempt to go out to smoke. There was not smoking care plan developed. There was no documented evidence a smoking contract was developed. On 01/20/22 at 12:30 P.M. Registered Nurse (RN) #643 reported Resident #28 approached her car door asking for a light for her cigarette. Resident #28 was not monitored by staff. 3. Review of the medical record revealed Resident #1 was admitted to the facility on [DATE] with diagnoses including nicotine dependence, malignant neoplasm of mediastinum, B-cell lymphoma, and end stage renal disease. Review of the smoking assessment dated [DATE] indicated Resident #1 must always be supervised by staff, volunteer, or family member at all times when smoking. Review of the care plan related to smoking revised on 01/28/20 indicated to initiate a smoking contract, staff to keep tobacco products, cigarettes, lighters, matches etc. in designated location and dispense during smoking times. Review of the smoking contract dated 01/29/20 indicated smoking was a supervised activity at this facility. 4. Review of the medical record revealed Resident #11 was admitted to the facility on [DATE] with diagnoses including dysphagia following cerebrovascular disease, history of COVID-19, and vascular dementia with behavioral disturbance. Review of the Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated Resident #11 was severely cognitively impaired and displayed no behavioral symptoms. Review of the smoking assessment dated [DATE] indicated Resident #11 must always be supervised by staff, volunteer, or family member while smoking, and Resident #11 must always wear a smoking apron while smoking. Review of the smoking contract signed by Resident #11 on 05/15/20 indicated smoking was a supervised activity at the facility and residents were prohibited from keeping smoking materials in their rooms or in their possession, and smoking materials, cigarettes and lighter must be kept secured by the facility. 5. Review of the medical record revealed Resident #90 was admitted to the facility on [DATE] with diagnoses including epilepsy and chronic obstructive pulmonary disease. Review of the smoking assessment dated [DATE] indicated Resident #90 may smoke independently or with set-up. Resident #90 was informed of the smoking evaluation results, smoking policies and procedures. The plan of care was updated. There was no smoking contract in the record. 6. Review of the medical record revealed Resident #3 was admitted to the facility on [DATE] with diagnoses including schizophrenia and intellectual disabilities. Review of the MDS 3.0 assessment dated [DATE] indicated Resident #3 was moderately cognitively impaired. Review of the smoking assessment dated [DATE] indicated Resident #3 may smoke unsupervised in designated smoking area. Review of the smoking care plan revised on 02/13/18 indicated to utilize smoking apron. Review of the smoking contract dated 01/15/20 indicated smoking was a supervised activity at this facility. 7. Review of the medical record revealed Resident #13 was admitted on [DATE] with diagnoses including schizophrenia, dementia, and catatonic schizophrenia. Review of the smoking assessment dated [DATE] indicated Resident #13 must always be supervised by staff, volunteer, or family member while smoking. Review of the smoking care plan revised on 08/22/18 indicated Resident #13 was a safe supervised smoker and needed a smoking apron. Review of the smoking contract signed 01/15/20 indicated smoking was a supervised activity at this facility. 8. Review of the medical record revealed Resident #15 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease, epilepsy, and amebic brain abscess. Review of the smoking assessment dated [DATE] indicated Resident #15 must always be supervised by staff, volunteer, or family member while smoking. Review of the smoking plan of care revised on 06/13/18 indicated Resident #15 was a supervised smoker due to noncompliance with policy and the smoking apron. Review of the smoking contract dated 01/15/20 indicated smoking was a supervised activity in the facility. 9. Review of the medical record revealed Resident #35 was admitted to the facility on [DATE] and discharged on 01/21/22 with diagnoses including multiple fractures and depression. No smoking assessment had been completed. Review of the plan of care initiated on 01/18/22 indicated staff were to keep smoking materials at the nurse's station/activity department. No smoking contract was signed. 10. Observations on 01/21/22 at 10:00 A.M. revealed the smokers were gathering near the back door in preparation to go outside to smoke. Resident #90 dropped a pack of cigarettes and a Therapy Staff #646 picked up the pack and handed it to Resident #90. Housekeeper #631 put the door code in and opened the door for the residents to go outside to smoke. Resident's #3, #13, #15, #25, #35 and #90 went outside to smoke. Residents were observed to have their own smoking materials and lighters. Housekeeper #631 stood outside with them for a bit but then went inside and watched from inside. All the residents smoked outside the back door with no ashtrays near them. They were observed to flick their ashes on the ground. Interview with Admissions/Social Service/Activity Director/State Tested Nurse Aide (STNA) #616 on 01/20/22 at 2:49 P.M. reported that residents do not keep smoking materials. All residents in the facility were to be supervised. She reported some staff observe from the inside because they are not smokers. She did report residents should put cigarette butts in the smoking receptacle but verified they could not get to it because of the snow. Interview with Regional Director of Clinical Services #636 and the Director of Nursing on 01/21/22 at 1:25 P.M. indicated smoking supervision and use of aprons were based on resident's individual assessments. They were informed residents were independently putting the door code in and letting themselves outside, not being supervised and not using the smoking receptacles. They were also informed some residents had not signed a smoking contract, the contract indicated smoking was a supervised activity at the facility, and the assessment and care plans were incongruent. Review of the resident smoking policy, revised 01/10/22, indicated all smokers will be evaluated by social service and be asked to sign a contract. Residents may only smoke in designated areas. Smoking materials will be retained and distributed by the staff to residents during the designated smoking times or when independent resident chooses to smoke. In case of inclement weather or other operational considerations, the decision to allow outdoor smoking will be determined by the administrator.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #25 revealed an admission date of 12/2/21 and diagnoses including acute embolism, h...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #25 revealed an admission date of 12/2/21 and diagnoses including acute embolism, hypertension, cerebral infarction, and bipolar disorder. Review of the admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #25 had intact cognition. Resident #25 was independent with set-up assistance for eating. Review of the physician orders for January 2022 revealed Resident #25's orders included: regular no added salt diet and Mighty Shake supplement two times a day. Interview on 01/18/22 at 11:29 A.M. with Resident #25 revealed his biggest concern at the facility was the food as he felt the food tasted terrible and was cold all the time. Resident #25 revealed he would just not eat. Observation on 01/19/22 at 12:06 P.M. revealed MDS/ LPN #622 passed Resident #25 his lunch tray in his room. Resident #25 appeared upset as he raised his voice to MDS/ LPN #622 and stated he was not eating that burnt lasagna as they can just throw that in the garbage. MDS/ LPN #622 offered to get Resident #25 an alternative including a grilled cheese sandwich but Resident #25 remained upset and stated to get the tray out of his room. Resident #25 then agreed to have a grilled cheese sandwich. Interview and observation on 01/19/22 at 12:11 P.M. with MDS/ LPN #622 verified the lasagna was burnt as over 50 percent was black in the center with hard crusted edges surrounding. MDS/ LPN #622 verified Resident #25 refused to eat the lasagna because it was burnt, and that Resident #25 became upset when she had served him the tray. Based on observation, test tray, interview and policy review, the facility failed to serve food that was appealing, palatable and served at an appetizing temperature. This had the potential to affect all 36 residents residing in the facility. Findings include: 1. The dining observation on the second floor on 01/18/22 beginning at 12:12 P.M. when the food cart arrived on the second floor. State Tested Nurse Aide (STNA) #633 poured coffee into mugs and added cream and sugar to each mug. She reported most of the residents wanted cream and sugar, so she added it ahead of time. General interviews with residents on the second floor on 01/18/22 at 12:55 P.M. when all the meal trays were served revealed some complained of the taste and some complained of the temperature of the food but there was little plate waste. Interviews with Resident's #5, #9, #25 and #30 between 01/18/22 at 11:29 A.M. and 01/19/22 at 8:37 A.M. complained the food tasted bad and was always cold. Interview with Resident #88's family on 01/19/22 at 10:18 A.M. reported the food was unidentifiable, and Resident #88 appeared to have lost weight. A group interview was conducted on 01/19/22 at 3:25 P.M. with Resident's #5, #19, #22 and #35 present. It was reported the food was nasty and cold, and the only alternate was grilled cheese. On 01/19/22 at 11:30 A.M. [NAME] #626 took the temperatures of the food on the tray line with a probe thermometer that he sanitized with an alcohol prep pad between items. The lasagna measured 176 degrees Fahrenheit (F), no tomato lasagna was 168 degrees F, and the broccoli was 150.7 degrees F. A test tray was requested for the second floor. The cart with the test tray left the kitchen at 11:46 A.M. and arrived on the unit at 11:46 A.M. Two STNA's began to pass trays. Resident #5 yelled out that his coffee was cold, and he just got it. Resident #22 left her room with the coffee mug in hand requesting the staff heat the coffee up in the microwave because it was cold. On 01/19/22 at 11:53 A.M. Registered Dietitian (RD) #635 and the surveyor took the temperature and tasted the coffee. The coffee was poured directly from the thermal carafe, and the temperature was 122 degrees F. Creamer and sugar were added, and it measured 117 degrees F. The coffee was tasted by RD #635 and the surveyor. It had good flavor, but it was not hot. At 12:07 P.M. Resident #9 yelled out he needed silverware. An STNA searched and said multiple trays did not have silverware. Licensed Practical Nurse (LPN) #645 left the unit to obtain silverware and returned with five sets of silverware. As more trays were passed the STNA's realized they needed even more sets of silverware. Again LPN #645 left the unit to obtain silverware. The test tray was conducted with RD #635 on 01/19/22 at 12:14 P.M. The test tray consisted of lasagna, lettuce salad, and apple crisp. The apple crisp measured 78 degrees F and tasted cold, the lasagna measured 117 degrees F and was barely lukewarm, and the lettuce salad measured 65 degrees F and tasted cool. Interviews with Resident's #5 and #31 reported their food was not hot. On 01/19/22 at 12:30 P.M. the third-floor meal was over. Resident's #187 and #30 both reported lunches looked, tasted bad and was burned so Resident #30 requested a grilled cheese sandwich. Resident #187 refused to get a substitution because he was disgusted. Interview with RD #635 on 01/19/22 at 12:35 P.M. reported she does not do test trays at the facility. She worked one day per week and thought the certified dietary manager did a test tray on occasion. Review of the timely meal service policy, revised on 09/21/20, indicated meals would be distributed promptly with supervision as needed by nursing staff. Staff should check each name and room number to verify correct information and check items on the plate or tray against the meal ticket to assure accuracy. Food would be served at preferable temperatures (hot foods hot and cold foods cold) as discerned by the residents and customary practice (not to be confused with proper holding temperatures, outlined in the food production and food safety section of the manual). Review of the food temperature policy, revised 08/28/19, indicated food would be cooked and/or held at appropriate temperatures to maintain safety. Hot foods may not fall below 135 degrees F while holding after cooking. Hot foods should be palatable at the point of delivery.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and review of cleaning schedules, the facility failed to ensure food surfaces in the main kitchen were clean and sanitary. This had the potential to affect all 36 resid...

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Based on observation, interview and review of cleaning schedules, the facility failed to ensure food surfaces in the main kitchen were clean and sanitary. This had the potential to affect all 36 residents residing in the facility. Findings include: The initial tour of the kitchen conducted with Dietary Manager #620 on 01/18/22 beginning at 8:50 A.M. revealed food storage areas, food preparation areas, and storage under the steam table were moderately soiled with dried food and other debris. Interview with Dietary Manager #620 on 01/18/22 at 8:55 A.M. reported it was kitchen staff's responsibility to clean the kitchen but sometimes there was only one kitchen staff, and they were unable to clean the kitchen properly. Review of the morning and afternoon cook daily cleaning list for 01/16-17/22 indicated the following items were cleaned: stove back splash and shelf, right oven/outside, steam table well left side, under steam table shelf, table by the stop top and bottom shelf. Review of the afternoon aide cleaning list for 01/16-17/22 indicated the floor mats, sweep, and mop the dietary floor, large trash can with lid, steam table wells right side, outside freezer/refrigerator, walls behind the prep sink and coffee machine. The morning tray line aide daily cleaning list for 01/16-17/22 indicated the following items were cleaned: under worktable, scoop bin, aide refrigerator, microwave and shelf, pot, and pan shelf, behind the bread rack, food carts, dish machine inside and out, floor mat. All were initialed as being completed. The bottom of each form indicated if the task was not signed off with initials when completed it would be viewed as not completed and corrective actions would follow.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected most or all residents

Based on record review, facility policy review, Centers for Disease Control and Prevention (CDC) guidance and interview, the facility failed to timely report and coordinate with the Local Health Depar...

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Based on record review, facility policy review, Centers for Disease Control and Prevention (CDC) guidance and interview, the facility failed to timely report and coordinate with the Local Health Department (LHD) regarding employee and resident COVID-19 positive cases to prevent further spread of COVID-19 within the facility. This had the potential to affect all 36 residents residing in the facility. Findings include: Interview on 01/20/22 at 1:40 P.M. with Regional Director of Clinical Services #636 and Director of Nursing (DON) revealed they thought Former Administrator #951 was making notification to the LHD of positive COVID-19 cases for employees and residents, but Former Administrator #951 was no longer employed at the facility, and they had no documented evidence of notifications to the LHD but would check with the LHD to obtain documentation. Interview on 01/20/22 at 3:21 P.M. with Regional Director of Clinical Services #636 revealed she had contacted the LHD to obtain verification that the LHD was notified of employee and resident COVID-19 positive cases and Epidemiologist #953 stated the facility had not reported any positive COVID-19 cases for employees or residents since August 2021. She verified she requested Epidemiologist #953 send an email to verify they had not reported COVID-19 positive cases of employees or residents properly. Regional Director of Clinical Services #636 also verified since the facility did not report positive COVID-19 cases they did not receive any guidance or recommendations from the LHD. Regional Director of Clinical Services #636 revealed she would complete a COVID-19-line list report and send it to the LHD today, 1/20/22. Review of the email dated 01/20/22 at 3:56 P.M. from Epidemiologist #953 to Regional Director of Clinical Services #636 revealed the last reported COVID-19 positive case was late August 2021. Epidemiologist #953 revealed the DON and Administrator ongoing would receive a weekly reminder every Monday moving forward to notify of any new COVID-19 cases and if they had not had any COVID-19 cases Epidemiologist #953 requested they still reply that they had not had any cases. Review of the Covid Line Listing Report, dated 09/01/21 to 01/20/22, revealed the facility did not have any positive COVID-19 cases for 09/01/21 to 11/22/21. The COVID Line Listing Report revealed the following employees and residents tested positive for COVID-19: State Tested Nurse Aide (STNA)/ Housekeeper #611 on 11/23/21, Minimum Data Set (MDS)/ Licensed Practical Nurse (LPN) #622 on 12/13/21, Housekeeper #631 on 12/20/21, Scheduler/ STNA/ Medical Records #601 on 12/22/21, Housekeeping Supervisor #621 on 12/22/21, [NAME] #626 on 12/22/21, Bus Driver #632 on 12/22/21, Resident #31 on 12/22/21, Resident #36 on 12/22/21, Resident #10 on 12/27/21, Resident #20 on 01/03/22, Resident #30 on 01/06/22, Business Office Manager #640 on 01/06/22 and Resident #16 on 01/19/22. Interview on 01/21/22 at 9:03 A.M. with Regional Director of Clinical Services #636 verified she sent the COVID-19-line listing report to the LHD on 1/20/22 at 7:05 P.M. updating the LHD of the positive COVID-19 cases of residents and employees that were not reported timely: STNA/ Housekeeper #611 on 11/23/21, MDS/ LPN #622 on 12/13/21, Housekeeper #631 on 12/20/21, Scheduler/ STNA/ Medical Records #601 on 12/22/21, Housekeeping Supervisor #621 on 12/22/21, [NAME] #626 on 12/22/21, Bus Driver #632 on 12/22/21, Resident #31 on 12/22/21, Resident #36 on 12/22/21, Resident #10 on 12/27/21, Resident #20 on 01/03/22, Resident #30 on 01/06/22, and Business Office Manager #640 on 01/06/22. Review of the Centers for Medicare and Medicaid (CMS) memorandum QSO-20-39-NH, revised 04/27/21, revealed facilities should continue to consult with their state and local health departments when an outbreak was identified to ensure adherence to infection control precautions and for recommendations to reduce the risk of COVID-19 transmission. Review of the CDC's Interim Infection Prevention and Control Recommendations to Prevent SARS-Cov-2 Spread in Nursing Homes, updated 09/10/21, revealed the health department was to be notified promptly of one or more residents or staff with suspected or confirmed COVID-19 infection; resident with severe respiratory infection resulting in hospitalization or death; and/or three or more residents or staff with acute illness compatible with COVID-19 and onset within a 72-hour period. When performing an outbreak response to a known case, facilities should always defer to the recommendations of the jurisdiction's public health authority. Review of facility policy labeled, COVID Testing Guidance, dated 01/11/22, revealed testing results would be tracked and reported as required by the local, state, and federal entities. The policy revealed all test results would be reported to the local health department within 24 hours. The policy revealed the facility would conduct a touch timeline to determine potential internal exposure and facilities should contact the appropriate state and local entities for external/ community contract tracing.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, record review and policy review the facility failed to ensure staff properly wore appropriate p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, record review and policy review the facility failed to ensure staff properly wore appropriate personal protective equipment (PPE) including eye protection when in the facility as the county positivity rate was at 36.4 percent indicating high transmission rate, visitors were properly screened for sign and symptoms of COVID-19 prior to entrance into the facility, residents were provided with clean masks to wear, staff performed proper hand hygiene during meal service, staff were properly screened for tuberculosis or administered tuberculin skin test per facility protocol, and the facility had a Legionella prevention - water management policy and procedure, a legionella risk assessment, and a water management program to reduce risk, growth, and spread of legionella. This had the potential to affect all 36 residents residing in the facility. Findings include: 1. Observation on 01/18/22 at 8:15 A.M. of [NAME] #626 assisted with screening process of surveyors into the facility and was only wearing a N95 mask without goggles or a face shield. Observation revealed [NAME] #626 completed the screening process and walked back into the kitchen. Observation and interview on 01/18/22 at 8:44 A.M. with Personal Care Assistant #619 was observed walking on the second-floor where residents resided, and residents were observed in the hallways as he walked by without a face shield or goggles. Interview with Personal Care Assistant #610 verified he was not wearing eye protection. Observation and interview on 01/18/22 at 8:46 A.M. with Housekeeper/ Personal Care Assistant #611 was observed standing by the housekeeping closet with a housekeeping cart on the second floor without a face shield or goggles. Housekeeper/ Personal Care Assistant #611 verified he was not wearing eye protection. Entrance conference was held on 01/18/22 at 9:41 A.M. with the Administrator and Director of Nursing. The Director of Nursing revealed she was unsure of the exact positivity rate of the county but revealed it was high as she knew the county was in red. The Director of Nursing revealed the corporate office tracked the positivity rate and sent it out weekly. The Director of Nursing revealed staff were to wear eye protection, either goggles or face shield, in all resident care areas due to the high county positivity rate. The Administrator and Director of Nursing revealed residents resided on floor two and three but rehabilitation, dining room, activities, and access to exit the building for resident smoke breaks, leave of absences or appointments residents utilized the first floor and the Administrator and Director of Nursing verified the first floor was considered a care area. The Director of Nursing and Administrator verified staff were to wear eye protection on all three levels in the facility. Observation and interview on 01/18/22 at 10:20 A.M. with Housekeeper/ Personal Care Assistant #611 revealed he was sitting at the nursing station on the 300-hall without a face shield or goggles. Housekeeper/ Personal Care Assistant #611 verified he again did not have eye protection in place. Observation and interview on 01/19/22 at 10:21 A.M. [NAME] #626 was walking on the first floor without a face shield or goggles. Interview with [NAME] #626 verified he was not wearing eye protection. Interview on 01/20/22 at 1:04 P.M. with Regional Director of Clinical Services #636 and Director of Nursing verified all staff were to wear eye protection when in the facility on all floors as the county positivity rate of COVID-19 was high at 36.4 percent. Review of unlabeled facility tracking of county positivity rates from 10/18/21 to 01/15/22 revealed the facility tracked the COVID-19 positivity rates weekly and on 01/15/22 the county that the facility resided in had a positivity rate of 36.4 percent and was classified as red with high transmission of COVID-19. Review of facility policy labeled Clinical Staff Personal Protective Equipment (PPE) Usage Guide revealed PPE must be worn and used in all areas of the community the entire shift. The policy revealed staff must wear an N95 respirator and eye protection throughout their shift per county transmission rates. 2. Observation on 01/19/22 at 5:20 A.M. revealed Health Care Facility Surveyor #644 revealed she walked into the facility and no staff were in area to screen her for signs of COVID-19 prior to entering the facility. Health Care Facility Surveyor #644 revealed she self-screened and walked to the conference room. Observation and interview on 01/20/22 at 8:09 A.M. revealed Centers for Medicare and Medicaid Services (CMS) Surveyor #643 revealed she walked into the facility and no staff were in the area to screen her for signs of COVID-19 prior to entering the facility. CMS Surveyor #643 revealed she self-screened and walked to the conference room. Observation and interview on 01/21/22 at 8:00 A.M. revealed CMS Surveyor #643 revealed she walked into the facility and no staff were in the area to screen her for signs of COVID-19 prior to entering the facility. CMS Surveyor #643 revealed she self-screened and walked to the conference room. Observation and interview on 01/21/22 at 8:57 A.M. with Regional Director of Clinical Services #636 came up to CMS Surveyor #643 to screen her for COVID-19 since she was not screened by the facility upon entrance except for self-screening. Regional Director of Clinical Services #636 verified there was no staff at the entrance to screen for COVID-19 employees, visitors, or vendors upon their entry. Review of Social Service Note dated 01/24/22 at 1:54 P.M. authored per Social Service Designee/ State Tested Nursing Assistant (STNA)/ Activities Director/ Admissions #616 revealed she spoke with Resident #88's sister regarding concerns with the facility screening process as she comes to visit and there was no screener at the front entrance, and Resident #88's sister asked what to do. Social Service Designee/ STNA/ Activities/ Admissions #616 educated Resident #88's sister to either call the facility or ring the doorbell and someone would some let her in and screen her. Interview on 01/26/22 at 2:14 P.M. with Resident #88's sister revealed she had been given the facility code to enter the facility and on three occasions there had been no one at the front entrance to screen her for COVID-19 sign and symptoms. She revealed she would walk around the facility looking for someone to screen her. She revealed on one occasion she had to go all the way up to the second floor before she finally found staff to be screened. She revealed she had questioned the facility regarding their screening process as she worked in healthcare, and she was unsure if she was supposed to self-screen upon entrance or what the facility procedure was. She recently revealed the Director of Nursing told her to not utilize the door code to enter the facility any longer as that code was going to be changed and she had to ring the doorbell for assistance to be screened. Interview on 01/26/22 at 4:08 P.M. with the Administrator verified Resident #88's sister had been given the facility code to enter the facility and verified there was not staff at the entrance when Resident #88's sister entered, and Resident #88's sister had walked throughout the facility to find staff to screen her. The Administrator revealed the facility had changed the code and educated staff not to give the code to vendors, family, or visitors to ensure vendors, family, and visitors rang the doorbell at the entrance and were screened properly. Review of the facility policy labeled COVID-19 Visitation Policy, dated 11/16/21, revealed all visitors would be screened on entrance to the facility for signs and symptoms of COVID-19. The policy revealed all visitors should be informed of possible COVID-19 exposure risk during pre-visit screening such as facility outbreak status. 3. Review of the employee personnel file for Housekeeper #631 revealed she had a hire date of 05/19/21. Review of the facility form labeled Associate/ employee TB Screening Record revealed Housekeeper #631 had her first tuberculin skin test completed on 05/18/21 but the first tuberculin skin test was not read and there was no documented evidence Housekeeper #631 had a second tuberculin skin test completed. Interview on 01/24/22 at 11:58 A.M. with Business Office Manager #640 verified Housekeeper #631's first tuberculin skin test was not read, and she did not receive a second tuberculin skin test per their policy for new employees. Review of the employee personnel file for Registered Nurse (RN) #617 revealed she had a hire date of 01/21/21. Review of the facility form labeled Associate/ Employee TB Screening Record revealed RN #617 had her first tuberculin skin test completed on 01/12/21 but the first tuberculin skin test was not read and there was no documented evidence RN #617 had a second tuberculin skin test completed. Interview on 01/24/22 at 11:58 A.M. with Business Office Manager #640 verified RN #617's first tuberculin skin test was not read, and she did not receive a second tuberculin skin test per their policy for new employees. Review of the employee personnel file for STNA #603 revealed she had a hire date of 04/30/19. Review of the facility form labeled Tuberculosis (TB) Symptoms Checklist, dated 09/11/20, revealed STNA #603 completed the symptom checklist for tuberculosis. No other TB symptom checklists were in her personnel file. Interview on 01/24/22 at 11:58 A.M. with Business Office Manager #640 verified STNA #603 was to have a tuberculosis symptoms checklist completed annually and the last assessment was completed on 09/11/20. She verified STNA #603 was to have an assessment completed on 09/11/21 and had not had one completed. Review of the employee personnel file for STNA #605 revealed she had a hire date of 01/26/20. Review of the facility form labeled Tuberculosis (TB) Symptoms Checklist revealed STNA #605 had not had an annual tuberculosis symptoms checklist completed. Interview on 01/24/22 at 11:58 A.M. with Business Office Manager #640 verified STNA #605 was to have a tuberculosis symptoms checklist completed annually as she was due for her annual assessment on 1/26/21 and this was not completed. Review of the employee personnel file for STNA #606 revealed she had a hire date of 10/20/16. Review of the facility form labeled Tuberculosis (TB) Symptoms Checklist dated 09/11/20 revealed STNA #606 completed the symptom checklist for tuberculosis. No other TB symptom checklists were in her personnel file. Interview on 01/24/22 at 11:58 A.M. with Business Office Manager #640 verified STNA #606 was to have a tuberculosis symptoms checklist completed annually and the last assessment was completed on 09/11/20. She verified STNA #603 was to have an assessment completed on 09/11/21 and had not had one completed. Review of the employee personnel file for STNA #623 revealed she had a hire date of 07/01/12. Review of the facility form labeled Tuberculosis (TB) Symptoms Checklist, dated 09/11/20, revealed STNA #623 completed the symptom checklist for tuberculosis. No other TB symptom checklists were in her personnel file. Interview on 01/24/22 at 11:58 A.M. with Business Office Manager #640 verified STNA #623 was to have a tuberculosis symptoms checklist completed annually and the last assessment was completed on 09/11/20. She verified STNA #603 was to have an assessment completed on 09/11/21 and had not had one completed. Review of the facility policy labeled Tuberculosis Screening Policy- Employees/ Contractors/ Volunteers, dated 06/15/21, revealed all employees and the contractors or volunteers who may encounter residents shall be screened for tuberculosis infection prior to beginning employment and annually thereafter. The policy revealed all newly hired employees, contractors, and volunteers would have a symptom screening and an administration of a single tuberculin skin test. The policy revealed if the reaction to the first skin test was negative then a second skin test would be administered at least seven days but no longer than 21 days after the first test. The policy revealed the community would conduct an annual tuberculosis risk assessment. 4. Review of the medical record revealed Resident #27's admission date was 06/04/21 with diagnoses including dementia with behaviors, anxiety disorder, and hypertension. Review of the quarterly Minimum data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #27 had impaired cognition and required supervision with set-up help for dressing. Observation on 01/18/22 at 10:37 A.M. revealed Resident #27 was sitting in her room and had one two surgical masks on. One of the surgical masks Resident #27 was wearing was heavily soiled with brown stains covering the blue part of the surgical mask and the ear loops of the surgical mask were black. Observation on 01/18/22 at 11:02 A.M. revealed Resident #27 had ambulated independently from the third floor to the first floor continuing to wear the heavily soiled surgical mask. Interview on 01/18/22 at 11:02 A.M. with Regional Director of Clinical Services #642 verified Resident #27 had on two surgical masks and one of the surgical masks was heavily soiled as she stated the ear loops are black. 5. Review of the facility form labeled Legionella Flush Out Form revealed the last time the sinks and showers on the third flood were completed was on 03/31/20. Review of the Water Service Report dated 04/22/20 revealed a water sample was last completed, and legionella was not detected. Interview on 1/24/22 at 1:01 P.M. with the Administrator and Regional Director of Clinical Services #642 verified they did not have a facility risk assessment to identify where Legionella and other opportunistic waterborne pathogens could grow and spread in the facility water system. They also verified they did not have a policy and procedure that included a water management program. They revealed they currently did not have a maintenance director and over the last year have been without a maintenance director on and off. They verified they did not have any preventative measures such as physical controls, temperature management, disinfectant levels control, visual inspections, and environmental testing of the pathogens since 04/22/20. They revealed they had not had any cases of legionella in the facility. Review of the facility policy labeled Legionnaire's Disease (Legionella), dated July 2019, revealed if the facility had a confirmed case of legionella that was considered facility acquired a procedure was outlined. The policy did not include any preventative measures for the prevention of legionella including a water management program that included control measures such as physical controls, temperature management, disinfectant levels control, visual inspections, and environmental testing of the pathogens. 6. Observation of dining on the second floor began on 01/18/22 at 12:12 A.M. when the food cart arrived. All 21 residents (Resident's #1, #2, #5, #6, #7, #9, #11, #12, #14, #17, #18, #20, #22, #28, #29, #31, #32, #33, #87, #88 and #89) received a meal tray. STNA #633 poured coffee into mugs and added creamer and sugar to each mug stirring with the same spoon while STNA #619 poured iced tea into cups. After the pouring of beverages both applied disposable latex gloves without washing their hands and proceeded to pass meal trays to each resident. They were observed to touch bed controls, position residents, move over bed tables then grab the mugs and cups by the rims with the soiled gloves to place the beverages on the meal trays. They wore the same gloves to deliver all meals on the second floor and did not remove the gloves or wash their hands between residents. Review of the serving meals policy, revised in December 2016, indicated the nursing staff would assist in the serving of a well-balanced meal to residents. The procedure indicated to wash hands, position the resident, deliver the tray, set up the tray and communicate placement of food/utensils to the blind residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0886 (Tag F0886)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, record review and policy review, the facility failed to ensure staff were tested per COVID-19 o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, record review and policy review, the facility failed to ensure staff were tested per COVID-19 outbreak testing guidelines, staff had COVID-19 competency testing signed off per trainer/ evaluator, and staff wore a gown when they completed COVID-19 testing on residents. This had the potential to affect all 36 residents residing at the facility. Findings include: Review of the undated and untitled COVID-19 testing log revealed the facility employee testing included the name of the employee, position, date of testing, and results of testing. Outbreak testing was initiated on 11/23/21 after Housekeeper/ Personal Care Assistant #611 tested positive for COVID-19. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed Minimum Data Set (MDS)/ Licensed Practical Nurse (LPN) #622 was tested on [DATE] and was negative but then no further testing per the testing log was completed until 12/13/21 when she then tested positive for COVID-19. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed Housekeeper #631 was tested 11/18/21, 11/22/21, and then was not tested again until 12/16/21 which were all negative. She then was tested on [DATE] and was positive for COVID-19. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed State Tested Nursing Assistant (STNA)/ Schedule/ Medical Records #601 was tested on [DATE] and was negative but then not tested again until 12/06/21 which was also negative. She then was not tested again until 12/21/21 when she had tested positive for COVID-19. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed Housekeeping Supervisor #621 was tested on [DATE] and then not again until 12/20/21 which both tests were negative. She then was tested on [DATE] and tested positive for COVID-19. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed [NAME] #626 was hired on 12/16/21 and the log only showed where he was tested on [DATE] and he tested positive for COVID-19. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed Bus Driver #632 was tested on [DATE] but then not again until 12/10/21 and 12/17/21 which were all negative. He was tested on [DATE] which was positive for COVID-19. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed LPN #600 was tested on [DATE] and had no further testing on the log. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed STNA #603 revealed she was tested on [DATE] and had no further testing on the log. Review of the COVID-19 testing log from 11/23/21 to 01/18/22 revealed Laundry Staff #610 was hired on 08/24/21 and had no testing documented as being completed on the log. Interview on 01/19/22 at 9:55 A.M. with Laundry Staff #610 revealed he was COVID-19 tested when he was hired in August 2021, but he had not been tested for COVID-19 since being hired. Interview on 01/19/22 at 3:11 PM with Director of Nursing and Business Office Manager #640 revealed the Director of Nursing revealed she received the sheets from the staff that tested the employee but did not track to ensure all staff were tested per outbreak protocol guidelines as she thought the Business Office Manager #640 did. Business Office Manager #640 revealed she just inputs the testing sheets she gets from the Director of Nursing onto the excel sheet per the testing log but did not track to ensure everyone was tested per outbreak testing guideline. Business office Manager #640 revealed she inputted the sheets she received from the Director of Nursing onto the testing log. They verified nobody at the facility currently tracked to ensure staff were tested per guidelines. They verified on review of testing log the following employees including MDS/ LPN #622, Housekeeper #631, STNA/ Medical Records/ Scheduler #601, Housekeeping Supervisor #621, [NAME] #626, Bus Driver #632, LPN #600, STNA #603, and Laundry Staff #610 were not tested per outbreak testing guideline. 2. Review of competency form labeled Competency For: Use of BinaxNOW COVID Testing Card System, dated 11/05/21, revealed a competency test was completed on 11/05/21 for STNA #603 as STNA #603 signed the competency but no trainer or evaluator signed off on the competency to ensure STNA #603 was competent to complete COVID-19 testing. Review of competency form labeled Competency For: Use of BinaxNOW COVID Testing Card System, dated 11/05/21, revealed a competency test was completed on 11/05/21 for STNA #605 as STNA #605 signed the competency but no trainer or evaluator signed off on the competency to ensure STNA #605 was competent to complete COVID-19 testing. Observation on 01/19/22 from 5:25 A.M. to 5:35 A.M. revealed STNA #603 and STNA #605 were observed testing all residents on the third floor and were not wearing isolation gowns. Interview on 01/19/22 at 3:11 P.M. with Director of Nursing verified the competency testing forms for STNA's #603 and #605 were not signed by an evaluator/ trainer to ensure they were competent with COVID-19 testing. The Director of Nursing also verified an isolation gown was to be worn when testing residents for COVID-19 and changed between each resident. Interview on 01/21/21 at 10:54 A.M. with STNA #603 revealed she was trained to complete COVID-19 testing but could not remember who had completed her education and competency testing. She verified she tested all the residents on the third floor with STNA #605 on 01/19/21. She revealed she could not remember if she was wearing an isolation gown or not. Review of undated form labeled Competency For: Use of BinaxNOW COVID Testing Card System revealed steps for COVID-19 testing including gathering necessary supplies including a gown. The competency revealed staff were to remove gloves and perform hand hygiene upon completion of COVID-19 testing, but the competency did not include doffing of the gown. Review of facility policy labeled COVID Testing Guidance, dated 01/11/22, revealed when a facility was in outbreak testing, which would be any time there was a new case, the facility was to test all staff within 24 hours. The policy revealed the facility was then to test every three to seven days until no new cases were identified for 14 days.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

Based on observation and interviews, the facility failed to maintain a clean and sanitary living environment and kitchen environment. This had the potential to affect all 36 residents in the facility....

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Based on observation and interviews, the facility failed to maintain a clean and sanitary living environment and kitchen environment. This had the potential to affect all 36 residents in the facility. Findings include: On 01/18/22 beginning at 8:50 A.M. the kitchen tour was conducted with Dietary Manager #620 who verified the following observations: The perimeter of the kitchen had an excessive amount of greasy, dried food and liquid debris, the walls behind the appliances and the dish washing area were heavily soiled with grease, food, and other debris. The floor mats were heavily soiled. Interview with Dietary Manager #620 reported the kitchen was short staffed, and it was the kitchen staff's responsibility to clean the kitchen. Observations of the second floor on 01/18/22 beginning at 10:00 A.M. Resident #6 and #12's floor of their room was littered with debris and pieces of paper. Resident #6's over bed table was soiled and in need of repair. Resident #5 and #11's floor of their room had a moderate amount of nonfood debris on the floor. Resident #5 reported his bed was hard and uncomfortable. Resident #20 and #29's floor had copious amounts of food and nonfood debris and dried liquid spills. Two large areas of the wall had been repaired but remained unpainted. Resident #17's second bed in the room was unmade. The mattress was horribly stained. There was a bedside commode and a walker on top of the mattress. Resident #31 and #88's floor needed swept and mopped due to excessive debris on the floor. Interview with Resident #88's sister on 01/19/22 at 10:18 A.M indicated the room smelled of urine. Review of the housekeeping schedule revealed the facility had three staff designated as housekeeping and laundry. One laundry staff worked six hours per day Monday through Friday. On Sunday, 01/16/22, the facility had a second-floor Housekeeper #611 from 8:00 A.M. to 4:30 P.M. and a Float #631. On 01/17/22 the facility had one Float #631 for the whole building. Review of the kitchen sanitation and cleaning schedule policy, revised on 05/24/18, indicated the sanitation of the kitchen will be maintained through compliance with a written comprehensive cleaning schedule. Interview with Housekeeper #631 on 01/25/22 at 8:20 A.M. said she was designated as a float but did not know exactly what that meant. Housekeeper #631 reported she was responsible for the entire facility when she was scheduled alone.
MINOR (C)

Minor Issue - procedural, no safety impact

Employment Screening (Tag F0606)

Minor procedural issue · This affected most or all residents

Based on interview, record review and policy review, the facility failed to ensure employee reference checks were completed prior to hire as part of the facility abuse policy to screen new employees. ...

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Based on interview, record review and policy review, the facility failed to ensure employee reference checks were completed prior to hire as part of the facility abuse policy to screen new employees. This had the potential to affect all 36 residents residing in the facility. Findings include: Review of personnel file for Housekeeper #631 revealed a hire date of 05/19/21. There were no reference checks completed prior to hire in the personnel file. Review of personnel file for Laundry Staff #610 revealed a hire date of 08/24/21. There were no reference checks completed prior to hire in the personnel file. Review of personnel file for Admission/Social Service Designee/ Activity Director/ State Tested Nursing Assistant (STNA) #616 revealed a hire date of 10/07/21. There were no reference checks completed prior to hire in the personnel file. Review of personnel file for Registered Nurse (RN) #617 revealed a hire date of 01/12/21. There were no reference checks completed prior to hire in the personnel file. Interview on 01/24/22 at 11:58 A.M. with Business Office Manager (BOM) #640 verified reference checks were not completed prior to hire for Admission/ Social Service Designee/ Activity Director/ State Tested Nursing Assistant (STNA) #616, Laundry Staff #610, Housekeeper #631, and RN #617. She verified as part of the facility abuse screening process, she was to attempt at least two references from prior employees' employers, and she had not. Review of facility policy labeled Operations: Abuse, neglect, and Exploitation, dated 07/14/20, revealed the first step of their procedure was to screen all employees prior to hire. The policy revealed prior to hiring new employees will attempt to obtain references from two prior employers for an applicant.
Feb 2019 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure residents had accurate advance directive orders and informat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure residents had accurate advance directive orders and information in place through out the medical record for Resident #12. This affected one of one residents reviewed for advanced directives. Findings include: Review of Resident #12's medical record revealed the resident was admitted to the the facility on 07/27/92 with diagnoses that included dementia, depressive disorder and high cholesterol . Review of the most recent Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #12 was severely cognitively impaired and required extensive assistance for activities of daily living. Review of the physician's orders for Resident #12 revealed an order dated 03/14/18 for a Do Not Resuscitate Comfort Care (DNRCC) code status (meaning only comfort measures would be initiated in the event of a medical emergency). Review of the social service progress noted dated 11/25/18 revealed, Resident is a DNRCC and a LTC (long term care) resident. Review of the hard medical chart for Resident #12 revealed a signed Do Not Resuscitate Comfort Care- Arrest (DNRCCA) code status (meaning invasive or extreme life-supporting measures were allowed under any circumstance except for cardiac or respiratory arrest. In the event of cardiac or respiratory arrest only comfort measures would be initiated) dated 11/23/04. Interview with Licensed Practical Nurse (LPN) #1 at 7:52 A.M. on 02/21/19 revealed if she didn't know a resident's code status she would look in either the physician orders portion of the electronic chart or in the front of the hard medical chart. When asked, LPN #1 indicated Resident #12's code status was a DNRCC, which was incorrect. LPN #1 reviewed and verified the electronic physician's orders and the information in Resident #12's hard medical chart gave a different code status.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure comprehensive care plans were developed related to substance...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure comprehensive care plans were developed related to substance abuse for Resident #18 and for oxygen level monitoring for Resident #5. This affected two residents of 14 residents whose care plans were reviewed. Findings include: 1. Resident #5 was admitted to this facility on 01/06/17. His admitting diagnoses included chronic obstructive pulmonary disease (COPD), type II diabetes, cirrhosis of the liver, and supraventricular tachycardia. According to the minimum data set 3.0 (MDS) assessment dated [DATE], Resident #5 was alert, oriented and cognitively intact. The health condition section of this MDS showed that the resident did have shortness of breath and trouble breathing with exertion, while sitting at rest and when lying flat. His therapy and treatments showed that the resident was receiving oxygen. Functionally, this resident was totally dependent on staff for toilet use, personal hygiene, locomotion on and of the unit and walking in the corridor. He needed extensive assistance from staff for bed mobility, transfers and dressing. Review of the physician orders for this resident revealed an order dated 04/29/18 for the nursing staff to monitor him via pulse oximetry (a device placed on the finger to monitor oxygen levels) every shift. Review of the resident's current care plan revealed a care plan for emphysema/COPD related to a history of smoking, dated 10/13/17, revealed no intervention for nursing staff to monitor Resident #5 via pulse oximetry. A second care plan for shortness of breath related to decreased lung expansion, hypoxia, COPD and asthma was initiated on 10/18/17. This care plan revealed no intervention for nursing staff to monitor Resident #5 via pulse oximetry. Interview with the acting Director of Nursing (DON) on 02/21/19 at 2:10 P.M. verified Resident #5's current care plans were not updated to reflect the physician ordered pulse oximetry checks every shift. 2. Resident #18 was admitted to the facility on [DATE] with diagnoses including pain in the leg and shoulder, alcohol abuse and other psychoactive substance abuse. Review of the most recent MDS 3.0 assessment dated [DATE] revealed Resident #18 was alert, oriented and cognitively intact and needed limited assistance from staff for his activities of daily living. Review of the hospital transfer paper work dated 12/17/18 revealed Resident #18 had a history of polysubstance abuse including cocaine and marijuana and said he had smoked over 40 years. Review of toxicology test results from 02/07/19 revealed Resident #18 tested positive for cocaine after returning to the facility from a leave of absence to the community. Review of the current care plan for Resident #18 revealed no care plan was developed to address Resident #18's history of and continued drug use. On 02/22/19 at 10:11 A.M., the acting DON verified no care plan had been initiated to address Resident #18's polysubstance abuse.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 2 life-threatening violation(s), $25,366 in fines. Review inspection reports carefully.
  • • 45 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $25,366 in fines. Higher than 94% of Ohio facilities, suggesting repeated compliance issues.
  • • Grade F (11/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Crawford Manor Healthcare Center's CMS Rating?

CMS assigns CRAWFORD MANOR HEALTHCARE CENTER an overall rating of 3 out of 5 stars, which is considered average nationally. Within Ohio, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Crawford Manor Healthcare Center Staffed?

CMS rates CRAWFORD MANOR HEALTHCARE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 57%, which is 11 percentage points above the Ohio average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 71%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Crawford Manor Healthcare Center?

State health inspectors documented 45 deficiencies at CRAWFORD MANOR HEALTHCARE CENTER during 2019 to 2024. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 42 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Crawford Manor Healthcare Center?

CRAWFORD MANOR HEALTHCARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SABER HEALTHCARE GROUP, a chain that manages multiple nursing homes. With 50 certified beds and approximately 33 residents (about 66% occupancy), it is a smaller facility located in CLEVELAND, Ohio.

How Does Crawford Manor Healthcare Center Compare to Other Ohio Nursing Homes?

Compared to the 100 nursing homes in Ohio, CRAWFORD MANOR HEALTHCARE CENTER's overall rating (3 stars) is below the state average of 3.2, staff turnover (57%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Crawford Manor Healthcare Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Crawford Manor Healthcare Center Safe?

Based on CMS inspection data, CRAWFORD MANOR HEALTHCARE CENTER has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in Ohio. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Crawford Manor Healthcare Center Stick Around?

Staff turnover at CRAWFORD MANOR HEALTHCARE CENTER is high. At 57%, the facility is 11 percentage points above the Ohio average of 46%. Registered Nurse turnover is particularly concerning at 71%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Crawford Manor Healthcare Center Ever Fined?

CRAWFORD MANOR HEALTHCARE CENTER has been fined $25,366 across 2 penalty actions. This is below the Ohio average of $33,333. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Crawford Manor Healthcare Center on Any Federal Watch List?

CRAWFORD MANOR HEALTHCARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.