Crestwood Care Center

225 W MAIN STREET, SHELBY, OH 44875 (419) 347-1266
For profit - Corporation 130 Beds COMMUNICARE HEALTH Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#856 of 913 in OH
Last Inspection: February 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Crestwood Care Center has received a Trust Grade of F, indicating significant concerns with the quality of care provided. Ranked #856 out of 913 facilities in Ohio, this places them in the bottom half, and at #8 out of 10 in Richland County, only one local option ranks lower. While the facility's trend is improving-issues decreased from 25 in 2024 to 16 in 2025-the overall situation remains troubling, with 77 deficiencies found, including four critical incidents related to inadequate supervision and medication errors. Staffing is rated below average at 2 out of 5 stars, with a turnover rate of 52%, which is average for Ohio, but they have less RN coverage than 91% of state facilities, potentially affecting resident care. Additionally, the facility faces concerning fines totaling $232,204, indicating repeated compliance problems, and specific incidents reveal serious issues, such as a resident being pushed to the floor during an altercation due to a lack of supervision and staff failing to administer medications as ordered.

Trust Score
F
0/100
In Ohio
#856/913
Bottom 7%
Safety Record
High Risk
Review needed
Inspections
Getting Better
25 → 16 violations
Staff Stability
⚠ Watch
52% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$232,204 in fines. Lower than most Ohio facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 20 minutes of Registered Nurse (RN) attention daily — below average for Ohio. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
77 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 25 issues
2025: 16 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Ohio average (3.2)

Significant quality concerns identified by CMS

Staff Turnover: 52%

Near Ohio avg (46%)

Higher turnover may affect care consistency

Federal Fines: $232,204

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: COMMUNICARE HEALTH

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 77 deficiencies on record

4 life-threatening 2 actual harm
Mar 2025 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0620 (Tag F0620)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, admission agreement review, and interview the facility failed to ensure the consent to treat was signed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, admission agreement review, and interview the facility failed to ensure the consent to treat was signed timely. This affected one (#89) of three residents reviewed for consent to treat. The facility also failed to ensure admission agreements were signed timely. This affected one (#51) of three residents reviewed for admission agreements. The facility census was 86. Findings include: 1. Review of medical record for Resident #89 revealed an admission date of 03/10/25 and discharge date of 03/14/25 with diagnoses including but not limited to fracture of unspecified part of the neck of left femur, metabolic encephalopathy, nonrheumatic mitral valve insufficiency, chronic atrial fibrillation, dementia, rheumatic tricuspid valve insufficiency, and thrombocytopenia. Review of minimum data set (MDS) 3.0 assessment dated [DATE] revealed the resident was severely impaired with cognition and was rarely/never understood. Resident #89 was dependent for all activities of daily living. Review of nurses note dated 03/11/25 at 3:06 A.M. revealed resident arrived at 7:35 P.M. via emergency medical services (EMS). Family in not long after the resident arrived and at the bedside. Review of Care Conference Note dated 03/12/25 at 1:51 P.M. revealed the Power of Attorney daughter was in attendance. Review of PHP progress note dated 03/14/25 at 7:42 P.M. revealed the resident is comfort care. Oxygen level 84 percent on two liters. Death Rattle present per nurse. Per the nurse family is on their way to the facility. Atropine drops ordered. Review of nurses note dated 03/14/25 at 7:50 P.M. revealed the writer contacted the daughter about change in condition. Daughter stated she would be in as soon as possible. Review of nurses' note dated 03/14/25 at 11:40 P.M. revealed the resident was found absent of vital signs. Confirmed by two nurses. Family and physician notified. Review of the consent to treat revealed the form was signed on 03/14/25. Interview on 03/24/25 at 3:32 P.M. with the Director of Nursing (DON) verified that Resident #89's consent to treat was not signed until 03/14/25. DON verified the nursing staff were responsible for getting the consent to treat signed by the resident or their representatives upon admission. 2. Review of medical record for Resident #51 revealed admission date of 03/13/25 with diagnoses including but not limited to cerebral infarction, hemiplegia and hemiparesis following cerebral infarction affecting unspecified side, type two diabetes, metabolic encephalopathy, and nontraumatic intracerebral hemorrhage. Review of MDS dated [DATE] revealed the resident was cognitively intact. Review of consent to treat revealed the form was signed by the resident on 03/13/25. Review of the admission agreement revealed the resident signed on 03/24/25. Interview on 03/25/25 at 7:44 A.M. with Director of Public Relations (DPR #212) revealed the facility will typically get the admission agreements signed within three days of admission. DPR #212 verified she did not get Resident #51's paperwork signed until 03/24/25 which was 11 days after admission. DPR #212 stated when she met with the resident on 03/14/24 he did not feel up to doing paperwork. DPR #212 stated when she came back to the resident on Monday 03/17/25 he was in therapy. DPR #212 stated she is out of the building 90 percent of the time for marketing. DPR #212 verified she forgot that Resident #51 had not signed his paperwork. This deficiency represents noncompliance investigated under Complaint Number OH00163843.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and facility policy review the facility failed to ensure wound treatment orders were obtained...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and facility policy review the facility failed to ensure wound treatment orders were obtained in a timely manner. This affected three (#11, #51, and #89) of three residents reviewed for wounds. The facility census was 86. Findings include: 1. Review of medical record for Resident #11 revealed an admission date of 03/03/25 with diagnoses including but not limited to peripheral vascular disease, type two diabetes, fracture of third and fourth lumbar vertebra, fracture of one rib, chronic obstructive pulmonary disease, malignant neoplasm of left bronchus, secondary malignant neoplasm of bone, and hypertension. Review of minimum data set (MDS) dated [DATE] revealed the resident was cognitively intact. Resident #11 had one stage three pressure ulcer present on admission and one unstageable pressure ulcer presenting as deep tissue injury present on admission. Review of Nursing admission Evaluation dated 03/03/25 documented the following non pressure skin issues; right lower leg front scratch, and left lower leg dry thick patchy skin. Treatment order in place for each skin area are marked as not applicable. Review of current physician orders revealed there were no treatments or monitoring implemented for the non pressure skin wounds documented on the nursing admission evaluation. Review of Treatment Administration Record (TAR) for March 2025 confirmed no treatment or monitoring was implemented for the right lower leg or the left lower leg. 2. Review of medical record for Resident #51 revealed admission date of 03/13/25 with diagnoses including cerebral infarction, hemiparesis and hemiplegia following cerebral infarction affecting unspecified side, type two diabetes with foot ulcer, metabolic encephalopathy, nontraumatic intracerebral hemorrhage, and chronic kidney disease stage three. Review of MDS dated [DATE] not completed revealed the resident was cognitively intact. Review of Resident #51's Nursing admission Evaluation dated 03/13/25 documented the following non pressure skin issues: left toes surgical incision measuring 6.0 cm by 0.1 cm by 0.0 with a treatment order in place. Review of the wound assessment completed by the wound NP dated 03/18/25 reveaeld the resident had the following wounds: Left great toe skin tear/laceration acquired not in house on 03/13/25, measured 0.4 cm by 4.20 cm by 0.1 cm, edges were documented as sutured and approximated well, there was scant serosanguineous exudate. Treatment was documented as cleanse with wound cleanser, cover with oil emulsion, pad with gauze and Kerlix, complete daily and as needed. Right great toe abrasion acquired not at the facility on 03/13/25, measured 0.6 cm by 0.6 cm by 0.1 cm the wound was 100% epithelial tissue with no drainage or exudate. Treatment was documented as cleanse with wound cleanser, apply betadine and leave open to air, complete twice daily. Right second toe abrasion acquired not at the facility on 03/13/25, documented as improving without complications and measured 0.7 cm by 1.2 cm by 0.0 cm. The wound was 100 % epithelial with no exudate or drainage. The treatment was documented as cleanse with wound cleanser apply betadine and leave open to air, complete twice daily. Review of current physician orders revealed left great toe cleanse with wound cleanser, apply oil emulsion to the base of the wound, pad with gauze and secure with Kerlix daily started 03/15/25, right great toe cleanse with wound cleanser, apply betadine to base of the wound twice daily and leave open to air started 03/15/25, and right second toe cleanse with wound cleanser, apply betadine to the base of the wound twice daily and leave open to air started 03/15/25. Review of TAR for March 2025 revealed treatments were started on 03/15/25 and not the day acquired 03/13/25. 3. Review of medical record for Resident #89 revealed admission date of 03/10/25 and discharge date of 03/14/25 with diagnoses including but not limited to fracture of unspecified part of the neck of left femur, metabolic encephalopathy, nonrheumatic mitral valve insufficiency, chronic atrial fibrillation, dementia, rheumatic tricuspid valve insufficiency, and thrombocytopenia. Review of MDS dated [DATE] revealed the resident was severely impaired with cognition and was rarely/never understood. Resident was dependent for all activities of daily living. Review of Nursing admission Evaluation dated 03/10/25 documented the following non pressure skin issues; left arm skin tear, hematoma to right forehead, and red sacrum. Treatment order was marked as not applicable for all areas. Review of wound assessment completed by wound NP on 03/14/25 reveaeld the resident had the following skin wounds: Left buttock abrasion acquired not at the facility on 03/10/25, measured 6.5 cm by 1.5 cm by 0.1 cm documented as 100% epithelial with scant amount of serosanguineous exudate. Treatment was documented as cleanse with wound cleanser, apply oil emulsion and bordered foam, complete daily and as needed. Review of skin and wound note dated 03/14/25 at 8:23 P.M. revealed skin tear noted to left buttock present on admission with partial thickness measuring 6.5 cm by 1.5 cm by 0.1 cm and treatment ordered. Review of physician orders revealed an order dated 03/15/25 to cleanse left buttock with wound cleanser, apply oil emulsion to base of the wound and cover with bordered gauze daily. No treatment order to left buttock prior to 03/15/25. Interview on 03/25/25 with the Director of Nursing (DON) verified the wound treatment orders for Residents (#11, #51, and #89) were not put into place when the wounds were identified and were not implemented timely. DON stated that the wound nurse was responsible for getting the orders for the wounds upon admission and she quit without notice. DON verified that this represented a delay in treatment. Review of policy titled Skin Care and Wound Management not dated revealed residents admitted with or develop skin integrity issues will receive treatment as indicated based on location, stage and drainage. This deficiency represents on going non-compliance from the survey dated 02/27/25 and represents non-compliance investigated under Complaint Number OH00163843.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and policy review the facility failed to ensure pressure ulcer wound treatment orders were ob...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and policy review the facility failed to ensure pressure ulcer wound treatment orders were obtained in a timely manner. This affected one (#11) of three residents reviewed for wounds. The facility census was 86. Findings include: Review of medical record for Resident #11 revealed an admission date of 03/03/25 with diagnoses including but not limited to peripheral vascular disease, type two diabetes, fracture of third and fourth lumbar vertebra, fracture of one rib, chronic obstructive pulmonary disease, malignant neoplasm of left bronchus, secondary malignant neoplasm of bone, and hypertension. Review of minimum data set (MDS) dated [DATE] revealed the resident was cognitively intact. Resident #11 had one stage three pressure ulcer present on admission and one unstageable pressure ulcer presenting as deep tissue injury present on admission. Review of Nursing admission Evaluation dated 03/03/25 revealed the following skin issues coccyx stage two pressure measuring 2.0 centimeters (cm) by 0.3 cm, right toes (unspecified) pressure ulcer with no stage or measurements provided, and right lateral foot pressure ulcer with no stage and no measurement provided. Treatment order in place for each skin area noted is marked as not applicable. Review of wound assessment completed by the nurse practitioner (NP) dated 03/18/25 revealed Resident #11 had a stage III pressure ulcer on the sacrum that was acquired on 03/04/25 and measured 1.8 cm by 0.4 cm by 0.6 cm. The wound was described as improving without complications with 20 percent (%) epithelial tissue, 80% granulation tissue with moderate serosanguineous drainage. The wound was to be cleansed with wound cleanser apply medical grade honey, calcium alginate, and cover with Border foam. Right great toe pressure ulcer deep tissue injury, acquired on 03/04/25 and measured 0.6 cm by 0.6 cm by 0.0 cm the wound was documented as improving without complications dark purple maroon non blanching. The treatment was cleanse with wound cleanser, treat with betadine and cover with a bordered gauze daily and as needed. No other pressure wounds were documented in the assessment. Review of current physician orders revealed treatment to right great toe to cleanse with wound cleanser, apply betadine to the base of the wound and cover with bordered gauze daily started on 03/07/25 and sacrum wound cleanse with wound cleanser, apply medical grade honey and calcium alginate to the base of the wound and cover with bordered foam daily started on 03/05/25. Review of discontinued medications revealed no treatment orders prior to 03/05/25. Review of Treatment Administration Record (TAR) for March 2025 revealed treatment to sacrum was not started until 03/08/25 and was not marked as completed on 03/14/25 and 03/21/25. Interview on 03/25/25 with the Director of Nursing (DON) verified the wound treatment orders for Residents #11 were not timely obtained and implemented. DON stated that the wound nurse was responsible for getting the orders for the wounds upon admission and she quit without notice. DON verified Resident #11 had a delay in treatment. Review of policy titled Skin Care and Wound Management not dated revealed residents admitted with or develop skin integrity issues will receive treatment as indicated based on location, stage and drainage. This deficiency represents non-compliance investigated during Complaint Number OH00163843.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, review of the late administration medication report, interview, and facility policy review the facility ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, review of the late administration medication report, interview, and facility policy review the facility failed to ensure medications were administered per physician order. This affected three (#11, #16, and #51) of seven residents reviewed for medications. The facility census was 86. Findings include: 1. Review of medical record for Resident #11 revealed admission date of 03/03/25. Diagnoses included but not limited to peripheral vascular disease, type two diabetes, fracture of third and fourth lumbar vertebra, fracture of one rib, chronic obstructive pulmonary disease, malignant neoplasm of left bronchus, secondary malignant neoplasm of bone, and hypertension. Review of Minimum Data Set (MDS) dated [DATE] (Medicare 5-day) revealed resident was cognitively intact. Review of current physician orders revealed Hydroxyzine (antihistamine) 25 milligrams (mg) three times daily. Review of late medication report revealed Hydroxyzine 25 mg was ordered at 9:00 P.M. and administered at 11:49 P.M. on 03/24/25, and Hydroxyzine 25 mg was ordered at 2:00 P.M. and it was administered at 5:41 P.M. on 03/23/25. 2. Review of medical record for Resident #16 revealed admission date of 02/05/25. Diagnoses included malignant neoplasm of upper lobe left bronchus or lung, chronic obstructive pulmonary disease, anxiety, insomnia, major depressive disorder, and muscle weakness. Review of Minimum Data Set (MDS) dated [DATE] (Admission) revealed resident was cognitively intact. Review of current physician orders revealed Calcium (supplement) 500 plus D3 500-15 milligrams (mg)-micrograms (mcg) twice daily, Mometasone Furo-formoterol fum inhalation aerosol (steroid) 200-5 mcg/ACT twice daily, Pantoprazole (proton pump inhibitor) 40 mg twice daily, Tylenol (analgesic) extra strength 500 mg twice daily, Review of late medication report revealed on 03/23/25 Calcium 500 plus vitamin D3 500/15 mg/mcg , Tylenol extra strength 500 mg, Pantoprazole 40 mg, and Mometasone Furo-Formoterol Fum Inhalation Aerosol 200/5 mcg/act two puffs orally twice daily, scheduled at 7:30 A.M. were administered at 9:52 A.M. 3. Review of medical record for Resident #51 revealed admission date of 03/13/25. Diagnoses included cerebral infarction, hemiplegia and hemiparesis following cerebral infarction affecting unspecified side, type two diabetes, metabolic encephalopathy, nontraumatic intracerebral hemorrhage, and hypertension. Review of Minimum Data Set (MDS) dated [DATE] (Medicare 5-day) not completed revealed resident was cognitively intact. Review of MAR for March 2025 revealed medications were given except for bedtime (HS) meds on 03/13/25 Atorvastatin (statin) 80 mg, Carvedilol (lowers heart rate and blood pressure) 25 mg, Clopidogrel (platelet inhibitor)75 mg, Dicyclomine (relieves muscle spasms in the gastrointestinal tract) 20 mg, Evolocumab subcutaneous solution auto-injector ( used to treat high cholesterol) 140 mg/ml 1 ml SQ at bedtime every 14 days for high cholesterol, Gabapentin ( anticonvulsant) 300 mg, Hydralazine (vasodilator) 50 mg, Lantus Solostar SQ solution pen-injector 100 unit/ml 45 units at bedtime, Macrobid (antibiotic) 100 mg for 4 days, Sodium Bicarbonate (antacid) 650 mg, Tamiflu (used to lessen influenza symptoms) 30 mg (not given on 03/14/25) started 03/15/25 for 8 days,. Review of late med report revealed on 03/23/25 Humulin R (insulin) injection solution 100 unit/milliliter (ml) per sliding scale 150-200 2 units, 201-250 4 units, 251-300 6 units, 301-350 8 units, 351-400 10 units, 401-500 12 units recheck blood glucose in 30 minutes, if still above 400 call provider before meals (7:30 A.M.) and it was not administered until 9:31 A.M. after breakfast. Review of contingency med list revealed the following medications were available to be pulled and administered on 03/13/25 on admission Atorvastatin 40 mg tablet (2 tabs to make 80 mg), Clopidogrel 75 mg, Gabapentin 300 mg, Hydralazine 25 mg tablet (2 tabs to equal 50 mg), Insulin Glargine 100 unit/ml pen. Observation on 03/25/25 from 8:19 A.M. to 8:30 A.M. of medication pass for three residents revealed no concerns. Interview on 03/25/25 at 2:43 P.M. with the Director of Nursing (DON) verified the medications listed above could have been pulled from the contingency supply for Resident #51. DON verified Residents #11, #16, and #51 had not received their medications timely. Review of policy titled Medication Administration not dated revealed general procedures included administer medication only as prescribed by the provider. Medications will be administered within the time frame of one hour before up to one hour after time ordered. Before meals provide medications thirty minutes prior to meal time. This deficiency represents non-compliance investigated under Complaint Number OH00163843.
Feb 2025 12 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and resident interview, medical record review, and review of facility policy, the facility failed to ensure perso...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and resident interview, medical record review, and review of facility policy, the facility failed to ensure personal property was secured and returned timely to the resident. This affected one (Resident #18) of one resident reviewed for missing personal property. The facility census was 96. Findings include: Review of the medical record for Resident #18 revealed diagnoses including generalized anxiety and cerebral palsy. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #18 had intact cognition and required assistance with activities of daily living (ADLs). Interview with Resident #18 on 02/24/25 at 12:26 P.M. revealed Resident #18 had multiple clothing items (shirts, pants, and socks) that were sent to laundry and never returned, including a comforter. Resident #18 stated the comforter has been missing for around two weeks now. There were approximately four T-shirts, three pairs of sweatpants, and an unknown number of socks missing. Resident #18 stated he often receives other residents' clothing. Interview with Laundry Aide #505 on 02/25/25 at 11:18 A.M. revealed laundry staff does not properly put clean clothes into the correct designated room area when hanging laundry to be delivered back to the residents. Laundry Aide #505 stated he has addressed this multiple times with the housekeeping supervisor. The laundry room has a list of residents rooms with names which Laundry Aide #505 said was not properly updated therefore leading to clothing being delivered to the wrong residents. Laundry Aide #505 stated he was unable to locate Resident #18's comforter and remembers when Resident #18 reported it missing to laundry. Interview with the Administrator on 02/25/25 at 2:34 P.M. stated if a resident has something missing, they were to report it to staff and then it was reported to corporate and then the items can be replaced. Review of the policy titled Personal Laundry Handling & Processing Policy, undated, revealed delivery times of laundry should meet the needs of the residents. The environment supervisor should ensure that documentation is maintained for all linens that are cleaned and ready for delivery.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, review of facility policy, and record review, the facility failed to ensure baseline care plans were d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, review of facility policy, and record review, the facility failed to ensure baseline care plans were developed and/or summaries of the baseline care plan were provided to the residents and/or their representatives. This affected two (#79 and #81) of five residents who were reviewed for baseline care plans. The facility census was 96. Findings include: 1. Review of the medical record for Resident #79 revealed an admission date of 11/13/24 with diagnoses including diabetes mellitus, vascular dementia, and hyperlipidemia. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #79 was severely impaired cognition and required substantial assistance with activities of daily living. Review of the medical record revealed no evidence of a baseline care plan was established to address Resident #79's care needs. There was no evidence Resident #79's resident representative was provided with a copy of the baseline care plan. Interview with the Administrator on 02/27/25 at 3:26 P.M. verified there were no baseline plans established for Resident #79 and no evidence the representatives were given a copy. 2. Review of the medical record for Resident #81 revealed an admission date of 11/13/24 with diagnoses including major depressive disorder, unspecified dementia, and anxiety disorder. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #81 was severely impaired cognition and required moderate assistance with activities of daily living. Review of the medical record revealed no evidence of a baseline care plan was established to address Resident #81's care needs. There was no evidence Resident #81's resident representative was provided with a copy of the baseline care plan. Interview with the Administrator on 02/27/25 at 3:26 P.M. verified there were no baseline plans established for Resident #81 and no evidence the representatives were given a copy. Review of the facility policy titled Baseline Care Plan dated 06/01/24 revealed a baseline care plan will be developed within 48 hours of a resident's admission which would include minimum information, a written summary of the baseline care plan will be provided to the resident and representative. There must be documentation in the medical record that the baseline care plan was provided to the resident and resident representative, either in a progress note or by utilizing a signature page.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #79 revealed an admission date of 11/13/24 with diagnoses including diabetes mellit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #79 revealed an admission date of 11/13/24 with diagnoses including diabetes mellitus, vascular dementia, and hyperlipidemia. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #79 was severely impaired cognition and required substantial assistance with activities of daily living. Review of Resident #79's activity tracking from 01/25/25 to 02/26/25 revealed there was no activity tracking documented for 01/29/25, 01/30/25, 01/31/25, 02/01/25, 02/02/25, 02/03/25, 02/05/25, 02/06/25, 02/07/25, 02/08/25, 02/09/25, 02/10/25, 02/11/25, 02/12/25, 02/18/25, 02/20/25, 02/21/25, 02/22/25, and 02/23/25. Interview on 02/24/25 at 12:34 P.M. with the wife of Resident #79 stated there were not many activities offered to her husband or available for her husband to attend. Interview on 02/26/25 at 5:15 P.M. with Activity Director (AD) #385 stated there was no specific calendar for the residents who resided on the secure unit but there was a guide for staff to utilize. The guide shows activity aids what they can do and puts scheduled activities on a whiteboard. AD #385 verified there multiple missing activities offered to Resident #79 from 01/25/25 to 02/26/25. Interview on 02/27/25 at 1:36 P.M. with Activity Aide (AA) #367 stated she was part-time activity aide for the secure unit. AA #367 stated her shift was from 9:00 A.M. through 4:00 P.M. and sometimes 3:30 P.M. to 6:00 P.M. AA #367 stated she does not work past 6:00 P.M. usually. She stated she gets a feeling from what the residents do and then does the activity. AA #367 stated today they wanted to continue with BINGO instead of singing along. AA #367 stated she documents if a resident attends activities. Review of the secure unit's activity guide revealed it looked like a calendar dated February 2025 which had blocks that were numbered like a calendar with times and activities listed on them. There were activities scheduled starting at 10:00 A.M. through 6:00 P.M. Based on observations, staff, family, and resident interview, review of facility policy, and record review, the facility failed to ensure activities were offered and provided to all the residents routinely. This affected two (Residents #15 and #79) of three residents reviewed for activities. The facility census was 96. Findings include: 1. Review of the medical record for Resident #15 revealed admission date of 05/15/14. Diagnoses included sequela of cerebral infarction, type II diabetes mellitus, and dementia. Resident #15's birthday was in the month of February. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #15 had significant cognitive impairment. Resident #15 was dependent on staff for upper body dressing, lower body dressing, putting on/taking off footwear, and personal hygiene. Review of the care plan for Resident #15 revealed the facility will assist with transport to activities as needed and ensure activities were compatible with resident's physical and cognitive capabilities. Resident #15 would be invited to scheduled activities and provided one-to-one in room visits if unable to attend out of room events. Review of the activities progress note from 01/29/25 for Resident #15 revealed activity staff will continue to invite/encourage, transfer to/from, offer independent/leisure supplies, offer one-on-one activities as the resident tolerates. Review of the activity logs from 11/23/24 to 02/23/25 revealed Resident #15 was not offered activities on 11/25/24, 11/30/24, 12/03/24, 12/04/24, 12/05/24, 12/07/24, 12/08/24, 12/11/24, 12/14/24, 12/15/24, 12/18/24, 12/20/24, 12/21/24, 12/24/24, 12/25/24, 12/28/24, 12/29/24, 12/31/24, 01/01/25, 01/02/25, 01/03/25, 01/04/35, 01/05/25, 01/06/25, 01/07/25, 01/08/25, 01/13/25, 01/14/25, 01/15/25, 01/16/25, 01/18/25, 01/19/25, 01/21/25, 01/22/25, 01/23/25, 01/24/25, 01/25/25, 01/27/25, 01/28/25, 01/29/25, 01/30/25, 01/31/25, 02/01/25, 02/02/25, 02/03/25, 02/05/25, 02/06/25, 02/07/25, 02/08/25, 02/09/25, 02/13/25, 02/15/25, 02/16/26, 02/18/25, 02/22/25, and 02/23/25. Review of one-on-one activity documentation in the last three months for Resident #15 revealed one-on-one facility visits were offered six times on 12/03/24, 12/10/24, 01/07/25, 01/24/25, 02/04/25, and 02/12/25. There was no other documentation Resident #15 received one-on-one visit activities during this time period. Review of the February Activity Calendar revealed a Birthday Bash was taking place on 02/26/25 at 2:00 P.M. and they had a drink cart on 02/26/25 at 4:00 P.M. Observations on 02/26/25 at 9:14 A.M. and 10:36 A.M. revealed Resident #15 was in her bed asleep during an activity. On 02/26/25 at 2:40 P.M., Resident #15 was in her room awake while an activity was going on three rooms down in the activity room and Resident #15 stated wanted to talk to somebody and have them stay with her. On 02/26/25 at 4:29 P.M., Resident #15 was in bed and did not get a drink from the drink cart. Resident #15 was unaware of a drink cart that came around. Interview on 02/26/25 at 10:48 A.M. with Licensed Practical Nurse (LPN) #303 stated the facility could do more activities and they do not provide activities for residents with a lower cognition. Interview on 02/26/25 at 4:32 P.M. with Activity Leader #398 stated she passed out the drinks during the drink cart activity and she was completed. Activity Leader #398 stated she did not go to Resident #15's room as she usually doesn't want it. Activity Leader #398 confirmed she did not offer Resident #15 a drink. At 4:46 P.M., Activity Leader #398 stated residents were offered activities every day and it was marked in the electronic activity log. Interview on 02/26/25 at 4:52 P.M. with Activities Director #385 stated activities were offered to residents daily and each resident was invited daily. Activities Director #385 confirmed activities offered were tracked on the activity log. At 5:15 P.M., Activities Director #385 verified the activity log showed Resident #15 was offered activities sporadically. Review of the facilities undated policy titled Activities Program revealed it is the policy of this facility to provide resident centered care that meets the psychosocial, physical and emotional needs and concerns of the residents.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the medical record, observation, resident and staff interview, and policy review, the facility failed to ensu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the medical record, observation, resident and staff interview, and policy review, the facility failed to ensure wound treatments were completed per physician orders. This affected two (#28 and #54) of three residents reviewed for wounds. The facility identified 21 residents with non-pressure wounds. The facility census was 96. Findings include: 1. Review of the medical record revealed Resident #28 had an admission date of 06/13/19. Diagnoses included type two diabetes mellitus, chronic obstructive pulmonary disease, and pulmonary fibrosis. Review of the annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #28 had intact cognition. Review of a nurse practitioner wound note dated 02/18/25 revealed the resident had a non-pressure neuropathic wound to the left inner ankle. The wound measured 1.5 centimeters (cm) in length by 1.6 cm in width, 0.2 cm in depth. The wound base was 50% epithelial and 50% granulation tissue with attached wound edges. The surrounding skin was fragile and there was a moderate amount of serosanguineous drainage. Review of the physician orders dated 02/18/25 revealed an order to cleanse the left inner ankle with wound cleanser, apply calcium alginate with silver, cover with silicone bordered dressing, change daily and as needed daily on day shift for wound care and as needed for soiled/displaced dressing. Review of the treatment administration record dated February 2025 revealed there was no documentation the wound treatment was completed on 02/10/25 and 02/21/25. There was documentation the treatment was completed 02/22/25 and 02/23/25. Observation on 02/24/25 at 10:56 A.M. of Resident #28 revealed the resident's wound dressing on the left inner ankle was dated 02/20/25. Interview on 02/24/25 at 10:56 A.M. with Licensed Practical Nurse (LPN) #400 verified Resident #28's wound dressing was dated 02/20/25. LPN #400 stated the resident's wound dressing should have been changed daily. Interview on 02/24/25 at 1:08 P.M. with Resident #28 stated the nurses had not been completing the daily dressing change to his left ankle. Interview on 02/26/25 at 10:00 A.M. with Unit Manager Licensed Practical Nurse (UMLPN) #359 verified there was no documentation the resident's wound treatments were completed on 02/10/25 and 02/21/25. UMLPN #359 verified staff had incorrectly documented the resident's wound dressing change as completed on 02/22/25 and 02/23/25. Review of the undated policy Monitoring A Wound, revealed the facility would conduct daily rounds to verify the appropriate wound treatments were completed and documented and implement wound treatments as ordered. 2. Review of the medical record for Resident #54 revealed an admission date of 09/13/23. Diagnoses included type II diabetes mellitus, morbid obesity, and stage IV chronic kidney disease. Review of the treatment order dated 12/16/24 for the right posterior thigh revealed to cleanse with wound cleanser, apply Hydrocolloid (a type of wound dressing that provide a moist, protective environment for wound healing) to base of the wound. Change every other day and as needed. Enhanced barrier precautions (EBP) related to wounds when providing dressing change dated 06/19/24. There was a treatment order for the bilateral posterior leg ulcers dated 02/22/25 to apply Aquaphor to bilateral leg, apply Dakin's soaked two by two (2x2) gauze pads. Secure with Kerlix and ace bandage bilaterally. Change dressings daily. Observation on 02/26/25 at 5:04 P.M. of Resident #54's wound care with Licensed Practical Nurse (LPN) #303 revealed LPN #303 removed the old dressing from bilateral lower leg wounds and right posterior thigh. LPN #303 did not clean the wound beds and applied triple antibiotic ointment to all the wound beds, and then applied the new dressings. Interview on 02/26/25 at 5:56 P.M. with LPN #303 verified she applied triple antibiotic ointment to the bed of all wound beds. LPN #303 verified she did not follow the physician orders when completing the wound dressing treatments.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the medical record, observation, staff interview, and policy review, the facility failed to ensure the reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the medical record, observation, staff interview, and policy review, the facility failed to ensure the residents received appropriate catheter care. This affected two (#46 and #69) of two residents reviewed for catheter care. The facility identified seven residents with catheters. The facility census was 96. Findings include: 1. Review of the medical record for Resident #46 revealed an admission date of 02/12/21. Diagnoses included chronic diastolic heart failure and neuromuscular dysfunction of bladder. Review of the annual Minimum Data Set (MDS) assessment revealed Resident #46 had cognitive impairment and had an indwelling catheter. Review of the care plan last revised 02/27/22 revealed Resident #46 had an indwelling catheter for neurogenic bladder. Interventions included to secure catheter to the leg with security device. Review of the physician orders dated 05/15/24 revealed Foley catheter care every shift and as needed with soap and water. Secure straps if applicable, document output every shift. Observation on 02/24/25 at 1:16 P.M. revealed Resident #46 had an indwelling urinary catheter. The catheter tubing was not secured to the resident's leg with security device. Interview on 02/24/25 at 1:16 P.M. with Licensed Practical Nurse (LPN) #400 verified the urinary catheter tubing was not secured to Resident #46's leg with security device. 2. Review of the medical record for Resident #69 revealed an admission date of 12/12/24. Diagnoses included chronic cystitis, dementia, and obstructive and reflux uropathy. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #69 had impaired cognition and had an indwelling catheter. Review of the care plan initiated on 02/04/25 revealed Resident #69 had a catheter related to obstructive reflux uropathy. Interventions included to secure catheter to the leg with security device. Review of a physician order dated 02/04/25 revealed Foley catheter care every shift and as needed with soap and water. Secure straps if applicable. Document output every shift. Observation on 02/24/25 at 11:10 A.M. revealed the resident's catheter was not secured to the resident's leg. Interview on 02/24/25 at 11:10 A.M. with Licensed Practical Nurse (LPN) #400 verified the resident's catheter was not secured. Review of the policy Catheter Care, revealed the catheter would be secured to the leg with a device or tape.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, medical record review, staff interview and review of facility policy, the facility failed to ensure oxygen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, medical record review, staff interview and review of facility policy, the facility failed to ensure oxygen was administered per physician orders and further failed to ensure oxygen tubing was routinely changed. This affected two (Resident #12 and #18) of two residents reviewed for oxygen administration. The facility identified 11 residents who received oxygen therapy. The facility census was 96. Findings include: 1. Review of the medical record for Resident #12 revealed an admission of 07/19/17. Diagnoses included acute and chronic respiratory failure with hypoxia, atrial fibrillation, morbid obesity, and hypertensive heart disease with heart failure. Review of the Minimum Data Set (MDS) assessment revealed Resident #12 had intact cognition and required assistance with activities of daily living (ADLs). Review of the physician orders for Resident #12 dated 09/02/24 revealed an order for oxygen two to three liters ER minute (LPM) via nasal cannula continuous every shift with oxygenation saturations. The oxygen order was discontinued on 01/11/25. Observation on 02/24/25 at 9:28 A.M. revealed Resident #12 laying in bed with the head of bed elevated. Oxygen via nasal cannula was running from an oxygen concentrator at two LPM. The oxygen tubing was dated 02/10/25, with no date noted on the humidification. Resident #12 stated he was on oxygen all the time. Interview with Licensed Practical Nurse (LPN) 395 on 02/24/25 at 10:12 A.M. verified Resident #12 did not have an order for oxygen administration in the electronic medical record (EMR) and there were no orders for how often to change oxygen tubing and humidification. LPN #395 stated oxygen tubing should be changed weekly and verified Resident #12 oxygen tubing had a date of 02/10/25. 2. Review of the medical record for Resident #18 revealed a diagnosis of Arnold Chiari Syndrome without Spina Bifida or Hydrocephalus and cerebral palsy. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #18 was cognitively intact and required assistance with activities of daily living. Review of the physician orders dated 12/12/23 revealed Resident #18 had an order to provide supplemental oxygen at two liters per minute (LPM) via nasal cannula to keep oxygen saturation greater than 94 percent. Review of Resident #18's treatment administration record for February 2025 revealed there was no oxygen saturation documented Under vital signs, there was only one documentation of oxygen saturation at 98% on room air. Observation on 02/25/25 at 8:21 A.M. revealed an oxygen concentrator behind Resident #18's bed with oxygen tubing connected to the concentrator that was not dated. Resident #18 stated he wears oxygen at night when he feels short of breath, which was typically every night. Interview with Licensed Practical Nurse (LPN) #395 on 02/25/25 at 8:21 A.M. confirmed there were no orders for oxygen as needed unless oxygen saturation drops below 94% and there was only one instance on 02/09/25 where his oxygen saturation was obtained. LPN #395 stated the oxygen tubing was typically changed weekly and verified there were no orders for how often to change it in the EMR. Review of the policy titled Oxygen- Medical Gas Use undated, revealed oxygen will be ordered by a physician or other authorized provider. Oxygen will be provided under the supervision of a licensed professional. Residents will have a physician/provider's order for the oxygen including route of administration, liters per minute and frequency of use.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

Based on resident and staff interviews, record review, and review of facility policy, the facility failed to monitor weights and vital signs before and after dialysis and maintain adequate communicati...

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Based on resident and staff interviews, record review, and review of facility policy, the facility failed to monitor weights and vital signs before and after dialysis and maintain adequate communication with the outside dialysis center for Resident #66. This affected one (Resident #66) of one resident reviewed for dialysis. The facility identified four residents receiving dialysis. The facility census was 96. Findings include: Review of the medical records for Resident #66 revealed an admission date 10/16/24. Diagnosis included stage III kidney disease and hemodialysis. The medical record for November 2024, December 2024, and January 2025 revealed there were no routine vital signs, pre or post dialysis assessments were completed. There was no dialysis communication noted in the medical record either. Review of the physician order dated 02/06/25 revealed to assess the resident upon return from dialysis in the afternoon every Monday, Thursday and Saturday. Complete a pre-dialysis assessment prior to dialysis on Tuesday, Thursday and Saturday. Interview on 02/25/25 at 1:24 P.M. with Resident #66 stated he has a port for dialysis on right chest and fistula in left arm. He goes to dialysis three times a week. Resident #66 stated he does not take any communication with him to dialysis and does not bring any communication back to the facility. Resident #66 stated the staff usually does not weigh him pre and post and staff do not complete vital signs on his dialysis days. Interview on 02/25/25 at 1:41 P.M. with Licensed Practical Nurse (LPN) #337 stated if a resident has changes while at dialysis, the dialysis staff will send it back with resident or call facility. Dialysis does all of their labs. LPN #337 verified pre and post assessment were to be done for all dialysis residents. LPN #337 verified the nursing staff does not send any paperwork with Resident #66 when he goes to dialysis. Interview on 02/26/25 at 2:00 P.M. with Regional Nurse #501 verified there was no documentation of pre, and post assessments being completed in the months of November 2024, December 2024, and January 2025. Regional Nurse #501 verified the facility does not communicate with dialysis on a regular basis. Review of the facility policy titled Hemodialysis Care and Monitoring dated 2017 revealed pre-dialysis evaluation completed within four hours of transportation to dialysis to include but not limited to, accurate weight, blood pressure, perspirations and temperature. Send a copy of nursing evaluation with resident to dialysis center along with MAR and emergency contact and facility contact information. Post-dialysis the nurse is to review notes from dialysis center and should be put into medical record. Nurse is to complete the post-dialysis evaluation upon return and dialysis center.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interview, medical record review, and facility policy review, the facility failed to en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interview, medical record review, and facility policy review, the facility failed to ensure medications were administered according to physician orders resulting in a medication error rate which exceeded five percent (%). 27 opportunities were observed with two medication errors resulting in a 7.41% error rate. This affected two (Resident #57 and #69) of four residents observed for medication administration. The facility census was 96. Findings include: 1. Review of the medical records for Resident #57 revealed an admission date of 01/07/25 with a diagnosis including type II diabetes mellitus (DM) with hyperglycemia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #57 had intact cognition. Review of the physician order dated 02/10/25 revealed an order for Lantus SoloStar subcutaneous solution pen-injector 100 unit per milliliter (ml), inject 50 units subcutaneous twice daily for DM. (Lantus is a long-acting insulin used to control high blood sugar). The scheduled times for this medication were 7:30 A.M. and 4:00 P.M. Additional insulin orders with a start date of 02/13/25 was Insulin Aspart FlexPen 100 unit per ml solution pen-injector (Insulin Aspart was a fast acting insulin). Inject per sliding scale intradermally before meals and at bedtime for DM. Observation on 02/26/25 at 7:52 A.M. of medication administration for Resident #57 revealed Licensed Practical Nurse (LPN) #310 obtained a finger stick blood sugar (FSBS) for the resident with a FSBS result of 435 (normal range is less than 100). LPN #310 then removed from the medication cart a glass vial with the label Lispro (fast acting insulin and not physician ordered for Resident #57), and the Insulin Aspart FlexPen (fast acting insulin). LPN #310 then stated she was going to give 12 units of the Aspart FlexPen per the resident's sliding scale. LPN #310 then took the glass vial labeled Lispro and stated the resident gets 50 units at this time. LPN #310 then took an insulin syringe and withdrew 50 units of Lantus from the bottle and verified the correct dosage was 50 units. LPN #310 then went into Resident #57's room and injected both medications (Lantus and Insulin Aspart) into Resident #57's lower right abdomen. Interview on 02/26/25 at 9:56 A.M. with Director of Clinical Operations #502 verified LPN #310 gave Lispro 50 units (fast acting insulin) to Resident #57 instead of the prescribed Lantus 50 units (long-acting insulin). LPN #310 verified with Director of Clinical Operations #502 the vial of Lispro along with the Aspart FlexPen was administered to Resident #57. Interview with LPN #310 on 02/26/25 at 10:00 A.M. verified she withdrew 50 units of Lispro from the vial, and dialed the Aspart FlexPen to 12 units totaling 62 units of fast acting insulin administered to Resident #57. Certified Nurse Practitioner (CNP) #503 was in the facility at this time and went to Resident #57's room and obtained her FSBS with a result of 411. Interview on 02/26/25 at 11:05 A.M. with Resident #57 stated she was told that she was given the wrong insulin. Resident #57 stated she felt tired and out of breath and her left arm was numb, shortly after getting the insulin, more than normal and had not had anything to eat since breakfast. Resident #57 further stated she has been having crazy thoughts and was loopy, and shaky when eating breakfast, having to use her fingers to pick up food but after 20 minutes it stopped. Interview on 02/26/25 at 11:23 A.M. with CNP #503 stated Resident #57 has a history of numbness in her left arm due to a pinched nerve and Resident #57 told CNP #503 when she was in with her that she did not sleep well last night and was tired. CNP #503 further stated Resident #57 told her she was a little shaky this morning. CNP #503 said they would check Resident #57 FSBS every 15 minutes for three times, and then continue every hour for 24 hours. CNP #503 stated Resident #57 was insulin resistant and the extra fast acting insulin has not had an effect on her. Interview on 02/26/25 at 12:09 P.M. with LPN #310 stated CNP #503 placed an order to hold noon insulin at this time. FSBS was 366. Interview on 02/26/25 at 12:55 P.M. with Unit Manager #359 stated Resident #57's blood sugar was dropping so she was sitting with Resident #57 for the rest of the day. 2. Review of the medical record for Resident #69 revealed a diagnosis of paroxysmal atrial fibrillation, essential hypertension, and hyperlipidemia. Resident #69 had severe cognitive impairment. Review of the physicians order dated 01/30/25 revealed Resident #69 had an order for Diltiazem HCL ER (treats high blood pressure) 180 milligrams (mg) coated beads give one capsule in the morning. Hold if systolic blood pressure is less than 120, and hold if heart rate is less than 60. On 02/26/25 at 8:22 A.M., Resident #69's heart rate was documented as 56. Observation on 02/26/25 at 7:38 A.M. revealed Licensed Practical Nurse (LPN) #310 prepared Resident #69's medication and administered the Diltiazem HCL ER 180 mg along with Resident #69's other medication. No vital signs were obtained during this time. Interview on 02/26/25 at 10:08 A.M. with LPN #310 confirmed she had documented Resident #69's heart rate at 56 and verified the Resident #69's physician orders read to hold the medication if the heart rate was below 60. Review of the undated policy titled Medication Administration revealed licensed and authorized personnel may administer prescribed medication and observe the five rights in giving each medication which include: the right medicine, and the right dose. The licensed personnel must read medication labels three times before administering medication. Record pertinent information prior to giving medication if appropriate, which include: blood pressure recorded, apical pulse recorded, and blood sugar recorded. This deficiency represents non-compliance investigated under Complaint Number OH00161215.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident and staff interview, and policy review, the facility failed to ensure that residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident and staff interview, and policy review, the facility failed to ensure that residents were free from significant medication errors. This affected one (Resident #57) of four residents reviewed for medication administration. The facility census was 96. Findings include: Review of the medical record for Resident #57 revealed an admission date of 01/07/25 with a diagnosis including type II diabetes mellitus (DM) with hyperglycemia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #57 had intact cognition. Review of the physician order dated 02/10/25 revealed an order for Lantus SoloStar subcutaneous solution pen-injector 100 unit per milliliter (ml), inject 50 units subcutaneous twice daily for DM. (Lantus is a long-acting insulin used to control high blood sugar). The scheduled times for this medication were 7:30 A.M. and 4:00 P.M. Additional insulin orders with a start date of 02/13/25 was Insulin Aspart FlexPen 100 unit per ml solution pen-injector (Insulin Aspart was a fast acting insulin). Inject per sliding scale intradermally before meals and at bedtime for DM. Observation on 02/26/25 at 7:52 A.M. of medication administration for Resident #57 revealed Licensed Practical Nurse (LPN) #310 obtained a finger stick blood sugar (FSBS) for the resident with a FSBS result of 435 (normal range is less than 100). LPN #310 then removed from the medication cart a glass vial with the label Lispro (fast acting insulin and not physician ordered for Resident #57), and the Insulin Aspart FlexPen (fast acting insulin). LPN #310 then stated she was going to give 12 units of the Aspart FlexPen per the resident's sliding scale. LPN #310 then took the glass vial labeled Lispro and stated the resident gets 50 units at this time. LPN #310 then took an insulin syringe and withdrew 50 units of Lantus from the bottle and verified the correct dosage was 50 units. LPN #310 then went into Resident #57's room and injected both medications (Lantus and Insulin Aspart) into Resident #57's lower right abdomen. Interview on 02/26/25 at 9:56 A.M. with Director of Clinical Operations #502 verified LPN #310 gave Lispro 50 units (fast acting insulin) to Resident #57 instead of the prescribed Lantus 50 units (long-acting insulin). LPN #310 verified with Director of Clinical Operations #502 the vial of Lispro along with the Aspart FlexPen was administered to Resident #57. Interview with LPN #310 on 02/26/25 at 10:00 A.M. verified she withdrew 50 units of Lispro from the vial, and dialed the Aspart FlexPen to 12 units totaling 62 units of fast acting insulin administered to Resident #57. Certified Nurse Practitioner (CNP) #503 was in the facility at this time and went to Resident #57's room and obtained her FSBS with a result of 411. Interview on 02/26/25 at 11:05 A.M. with Resident #57 stated she was told that she was given the wrong insulin. Resident #57 stated she felt tired and out of breath and her left arm was numb, shortly after getting the insulin, more than normal and had not had anything to eat since breakfast. Resident #57 further stated she has been having crazy thoughts and was loopy, and shaky when eating breakfast, having to use her fingers to pick up food but after 20 minutes it stopped. Interview on 02/26/25 at 11:23 A.M. with CNP #503 stated Resident #57 has a history of numbness in her left arm due to a pinched nerve and Resident #57 told CNP #503 when she was in with her that she did not sleep well last night and was tired. CNP #503 further stated Resident #57 told her she was a little shaky this morning. CNP #503 said they would check Resident #57 FSBS every 15 minutes for three times, and then continue every hour for 24 hours. CNP #503 stated Resident #57 was insulin resistant and the extra fast acting insulin has not had an effect on her. Interview on 02/26/25 at 12:09 P.M. with LPN #310 stated CNP #503 placed an order to hold noon insulin at this time. FSBS was 366. Interview on 02/26/25 at 12:55 P.M. with Unit Manager #359 stated Resident #57's blood sugar was dropping so she was sitting with Resident #57 for the rest of the day. Review of the undated policy titled Medication Administration revealed licensed and authorized personnel may administer prescribed medication and observe the five rights in giving each medication which include: the right medicine, and the right dose. The licensed personnel must read medication labels three times before administering medication. This deficiency represents non-compliance investigated under Complaint Number OH00161215.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #54 revealed an admission date of 09/13/23. Diagnoses included type II diabetes mel...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #54 revealed an admission date of 09/13/23. Diagnoses included type II diabetes mellitus, morbid obesity, and stage IV chronic kidney disease. Review of the treatment order dated 12/16/24 revealed an order for the right posterior thigh to cleanse with wound cleanser, apply Hydrocolloid (a type of wound dressing that provide a moist, protective environment for wound healing) to base of the wound. Change every other day and as needed. Enhanced barrier precautions (EBP) related to wounds when providing dressing change dated 06/19/24. The treatment order for the bilateral posterior leg ulcers dated 02/22/25 was to apply Aquaphor to bilateral leg, apply Dakin's soaked two by two (2x2) gauze pads. Secure with Kerlix and ace bandage bilaterally. Change dressings daily. Observation on 02/26/25 at 5:04 P.M. of Resident #54 dressing treatments with Licensed Practical Nurse (LPN) #303 revealed LPN #303 put gloves on and did not wear a gown that was required for a resident that was on EBP. The EBP sign on Resident #54's door stated when providing personal care and wound care staff are to complete hand washing, wear gloves and gown. The old dressing was removed from Resident #54's bilateral legs. LPN #303 continued with wound care without removing the dirty gloves. LPN #303 then put triple antibiotic ointment on the dirty glove and applied it to the wounds on the left lower leg. LPN #303 did not change gloves and then continued to apply Aquaphor cream to Resident #54's left calf. After applying Aquaphor, she removed her gloves and used hand sanitizer and reapplied gloves. LPN #303 finished wrapping Resident#54's left leg and then continued to remove the old dressing from Resident #54's right lower leg, again LPN #303 did not change her glove or wash her hands after removing the old dressing. LPN #303 then applied triple antibiotic ointment to the wounds on Resident #54's right leg wound with the dirty glove and applied Aquaphor to Resident #54's right leg. LPN #303 took off the dirty gloves and applied new gloves after using hand sanitizer. LPN #303 continued to remove the dirty dressing from Resident #54's posterior thigh and knee. LPN #303 needed assistance with turning Resident #54 and put the call light on for assistance. Certified Nurses Assistant (CNA) #327 came into the room to assist LPN #303, CNA #327 did not don a gown before she assisted with the dressing change. CNA #327 assisted with turning and holding Resident #54 while LPN #303 continued to remove the dirty dressing. LPN #303 did not clean the wound prior to applying the Hydrocolloid dressing to the posterior thigh wound and wound behind the knee. After Resident #54's treatments were completed, LPN #303 and CNA #327 did not remove their gloves, and they repositioned Resident #54. CNA #327 took off their gloves when leaving Resident #54's room. LPN #303 left the room with her gloves on, and put her supplies back into the treatment cart with her gloves still on. Interview on 02/26/25 at 5:56 P.M. with LPN #303 verified she did not put on the appropriate PPE when providing wound care for Resident #54. She stated she should have put on a gown and gloves when a resident was on EBP. LPN #303 verified she did not change her gloves and wash her hands between removing the old dressing and new dressing. Review of CDC guidance titled Implementation of PPE Use in Nursing Homes to Prevent Spread of Multidrug-resistant Organisms (MDROs) found at https://www.cdc.gov/long-term-care-facilities/hcp/prevent-mdro/PPE.html and dated 04/02/24 revealed MDRO transmission is common in skilled nursing facilities, contributing to substantial resident morbidity and mortality and increased healthcare costs. EBP are an infection control intervention designed to reduce transmission of resistant organisms that employs targeted gown and glove use during high contact resident care activities. EBP may be indicated for residents with any of the following: wounds or indwelling medical devices, regardless of MDRO colonization status. Review of CDC guidance titled Clinical Safety: Hand Hygiene for Healthcare Workers found at https://www.cdc.gov/clean-hands/hcp/clinical-safety/index.html and dated 02/27/24 revealed hand hygiene protects both healthcare personnel and patients. Cleaning your hands reduces the potential spread of deadly germs to patients. Recommendations included on know when to wear (and change) gloves stated gloves are not a substitute for hand hygiene. If your tasks requires gloves, perform hand hygiene before donning gloves and touching the patient or the patients surroundings; always clean your hands after removing gloves. When to change gloves and clean hands included if gloves become soiled with blood or body fluids after a task, if moving from work on a soiled body site to a clean body site on the same patient or if clinical indication for hand hygiene occurs, and before exiting a patient room. Based on observation, staff interview, medical record review, review of Centers for Disease Control and Prevention (CDC) guidance, and review of the facility policy, the facility failed to ensure glucometers were properly disinfected, failed to implement enhanced barrier precautions (EBP) by donning personal protective equipment (PPE) when completing wound care, and failed to change gloves properly during wound care This affected one (Resident #57) of four residents observed for medication administrations and one (#54) of two residents observed for wound care. The facility identified five residents receiving blood glucose monitoring on the unit. The facility census was 96. Findings include: 1. Review of the medical record for Resident #57 revealed an admission date of 01/07/25 with a diagnosis including type II diabetes mellitus (DM) with hyperglycemia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #57 had intact cognition. Review of the physician order dated 02/09/25 revealed an order for accu check twice daily and notify the physician (MD)/certified nurse practitioner (CNP) if greater than 200. Resident #57's finger stick blood sugar (FSBS) was four times a day for insulin to be administered four times daily via sliding scale insulin. Observation and interview on 02/26/25 at 7:52 A.M. revealed Licensed Practical Nurse (LPN) #310 obtained Resident #57's FSBS prior to administering morning insulin. LPN #310 then came back to the nurses' cart and placed the glucometer on the medication cart, took an alcohol wipe and cleaned the front and back of the glucometer. She then placed the glucometer back into the storage pouch. When asked if the glucometer was used for other residents, LPN #310 confirmed it is used for other residents on the hallway. LPN #310 confirmed she used an alcohol wipe to sanitize the glucometer. LPN #310 stated she cleaned it with alcohol to sanitize the glucometer. Interview with Licensed Practical Nurse Unit Manager (LPNUM) #359 on 02/26/25 at 8:18 A.M. verified the nurse should clean the glucometer with bleach sanitizer wipes and set it in a cup or on a clean towel, making sure it is wet for two minutes, and air dries completely before using again. Review of the undated policy titled Cleaning & Disinfection of Glucose Meter revealed shared glucometers must undergo cleaning and disinfection after each resident use. Use an Environmental Protected Agency (EPA) approved disinfectant that is effective against HIV, Hepatitis C and Hepatitis B to thoroughly wet all surfaces for the time recommendation on the product. Alcohol wipes are not appropriate for cleaning/disinfecting a used glucometer.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, review of facility policy, and staff interviews, the facility failed to ensure clean food service areas and beard restraints were worn during food preparation. This had the pote...

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Based on observations, review of facility policy, and staff interviews, the facility failed to ensure clean food service areas and beard restraints were worn during food preparation. This had the potential to affect all 96 residents who received meals from the kitchen. The facility did not identify any residents who received nothing by mouth. Findings include: Observation and interview on 02/24/25 at 8:30 A.M. of the secured unit pantry revealed the microwave had dried food splatter in the inside of the microwave. This was verified by Dietary Aide #344. Observation and interview on 02/24/25 at 8:32 A.M. of the snack refrigerator located behind the nurses' station in the secured unit revealed there were dried liquid spills on the bottom of the refrigerator. The freezer had dried frozen liquid at the bottom of the freezer, protein balls were on a tray not covered, labeled or dated. There was a package of veggie burgers that did not have an open date. This was verified by Licensed Practical Nurse (LPN) #359 verified at 8:32 A.M. Observation on 02/25/25 at 4:03 P.M., revealed [NAME] #396 had a full beard that went past his chin (approximately half inch of facial hair) and was not wearing a beard net while cooking. [NAME] #396 stated he forgot to put a beard net on when he came in to work. Dietary Manager (DM) #316 gave [NAME] #396 a beard net to wear at time of observation. Review of the facility policy titled, Environment dated 09/2017 revealed all food preparation areas, food service areas, and dining areas will be maintained in a clean sanitary condition.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0730 (Tag F0730)

Minor procedural issue · This affected most or all residents

Based on record review and staff interview, the facility failed to ensure annual performance evaluations were completed as required for certified nursing assistants (CNAs). This affected three of thre...

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Based on record review and staff interview, the facility failed to ensure annual performance evaluations were completed as required for certified nursing assistants (CNAs). This affected three of three CNAs reviewed for annual performance evaluations. This had the potential to affect all 96 residents residing in the facility. Findings include: Review of the personnel file for CNA #302 revealed a hire date of 08/10/22. The employee's personnel file revealed no annual performance evaluation had been completed for 2024. Review of the personnel file for CNA #304 revealed a hire date of 11/19/19. The employee's personnel file revealed no annual performance evaluation had been completed for 2024. Review of the personnel file for CNA/Medication technician (MT) #360 revealed a hire date of 01/05/22. The employee's personnel file revealed no annual performance evaluation had been completed for 2024. On 02/25/25 at 8:20 A.M. with Human Resource Director (HR) #307 verified no 2024 annual performance evaluation had been completed for CNA #302, CNA #304, and CNA/MT #360.
Dec 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and policy review, the facility failed to ensure resident's advance directives were readily...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and policy review, the facility failed to ensure resident's advance directives were readily available and communicated to the interdisciplinary team. This affected one (#100) of three residents reviewed for advance directives. The facility census was 86. Findings include: Review of the medical record for Resident #100 revealed an admission date [DATE]. Diagnosis included dementia and stated Do Not Resuscitate- Comfort Care (DNR-CC). Under the tab advance directive, it stated DNR-CC dated [DATE]. There was no DNR uploaded in Resident #100's medical record. Review of the plan of care dated [DATE] for advance directive for DNR-CC. Interventions included obtain copies of advanced directives from resident/resident representative to have on file, dated provider order for code status and obtain the state specific DNR form. Review of the physician orders for [DATE] revealed no order related to resident's code status. Code status for DNR-CC was discontinued on [DATE]. Review of the face sheet on the electronic charting revealed no advance directive. Review of the hard chart revealed Face sheet [DATE] revealed Resident #100 was a DNR-CC and was current and verified on [DATE]. Review of the progress note dated [DATE] at 7:42 P.M. revealed Resident #100 had a change in condition. The nurse took vital signs, and they were critical, and squad was called. Resident #100 was unable to be resuscitated. Interview on [DATE] at 11:37 A.M. with Certified Nurse's Assistant (CNA) #301 stated she went to look for the DNR paper for Resident #100 and she was unable to find it. She took the chart to Licensed Practical Nurse (LPN) #390. LPN #390 looked in the chart also and was unable to find the signed DNR paper, but she did find on a hospital note that Resident #100 was a DNR. By the time the squad got to her, Resident #100 had passed away. Interview on [DATE] at 2:51 P.M. with LPN #390 stated she was the nurse on when Resident #100 passed away. She did not start CPR because Resident #100 was a DNR-CC. She had CNA #301 go get the hard chart and she was unable to find the copy of the DNR, but she did find hospital paperwork that stated she was a DNR. LPN #390 stated she had no idea what her code status was only what she found in the chart and there was no face sheet in hard chart, and it was not on the orders. Interview on [DATE] at 3:40 P.M. with the Director of Nursing (DON) verified the advance directive paper should be accessible to all nursing staff and there should be a valid DNR in residents advance directive tab in the hard chart if a resident is a DNR. The DON stated the DNR paper was in the chart but the nursing staff was unable to find it. Review of the facility policy Advance Directive (Resident's Right to choose), dated [DATE] revealed upon admission, should the resident have an Advance directive, copies will be made and placed on the hard chart medical record as well as communicated to the staff. This deficiency represents non-compliance investigated under Complaint Number OH00159896.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on resident and staff interviews, record review and observation, the facility failed to ensure Resident #78's continuity of care was reviewed and implemented timely. This affected one (#78) of t...

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Based on resident and staff interviews, record review and observation, the facility failed to ensure Resident #78's continuity of care was reviewed and implemented timely. This affected one (#78) of three residents reviewed for medications. The facility census was 86. Findings include: Review of the medical record for Resident #78 revealed an admission date 06/28/23. Diagnoses included heart disease, diabetes mellitus, and lymphedema. Review of the after-visit summary for obstetrics and gynecology dated 10/24/24 revealed a medication order changed for megestrol (hormone therapy) 40 milligrams (mg) two tablets twice a day to four tablets twice a day. Review of the Nurse Practitioner (NP) #300 dated 10/25/24 revealed Resident #78 reported she had a procedure in the gynecology office that left her really sore. Resident #78 stated she has had some relief with ibuprofen. Resident #78 has history of abnormal uterine bleeding and had a uterine scraping and was waiting to hear back if she needs a dilation and curettage (D&C) (a surgical procedure that involves dilating the cervix and using a spoon-shaped instrument to remove tissue from the uterus). Resident #78 stated she may just tell them to go ahead and perform a hysterectomy because she was tired of bleeding. Megestrol Acetate (hormone therapy) tablet 20 mg, give two tablets by mouth in the morning for postmenopausal bleeding and give two tablets by mouth in the evening for postmenopausal bleeding. On 11/11/24, the NP note revealed Resident #78 was waiting for referral to gynecology in at hospital to be seen for a hysterectomy. Resident #78 most recent hemoglobin/hematocrit (H/H) was low at 8.5/29.2 but was supposed to have been treated by gynecology. Resident #78 was not currently on an iron supplement and was agreeable to starting three times a day dosing regimen and have her blood work repeated. Significant anemia from blood loss could contribute to a tachy heart rhythm and lower blood pressure. Resident #78 otherwise reported she was sleeping well and reported her bowels and bladder were good as well as her appetite when she likes the food. She continues on Megestrol Acetate Tablet 20 mg, give two tablets by mouth in the morning for postmenopausal bleeding and give two tablets by mouth in the evening for postmenopausal bleeding Review of the progress note dated 11/13/24 at 3:29 P.M. revealed labs were drawn early morning and lab called to notify nurse that her hemoglobin was low 6.8. Resident #78 was sent to hospital for a transfusion due to Resident #78 was still bleeding from the vaginal area. Review of the physician orders and Medication Administration Record for November 2024 revealed Resident #78 was taking Megestrol 20 mg two tablets twice a day and was discontinued on 11/14/24. On 11/14/24, Megestrol 40 mg four tablets twice a day was started. Megestrol 40 mg four tablets twice a day was started 21 days after Resident #78's physician at obstetrics and gynecology appointment recommendation dated 10/24/24. Review of the NP #300 progress note dated 11/18/24 revealed Resident #78 received one unit of blood and returned to the facility with no new orders. Resident #78 was however, started on Ferrous Sulfate 325 mg by mouth three times a day just prior to her blood transfusion. Resident #78's gynecology was contacted to expedite her follow-up to discuss hysterectomy due to increased bleeding. Resident #78's Megestrol had also been doubled to 40 mg by mouth three times a day (at her last visit on 10/24/24) but was not started long prior to her transfusion. Resident #78's hemoglobin was rechecked that morning (11/18/24) and was 7.2 but was not available prior to her leaving for her three o'clock appt. Resident #78 reported she was still dizzy and was slightly hypotensive despite her Metoprolol being held for low blood pressure. Interview on 12/12/24 at 2:17 P.M. with Licensed Practical Nurses (LPN) #380 stated Resident #78 has been having bleeding concerns since the beginning of the year. Do not know when her order increased. LPN #380 stated order was changed on 10/14/24 she was looking at paperwork and saw the order had been changed and was not changed on her orders on 11/14/24 so she changed the order. The orders had been scanned into the computer and that was where she found the original order for the medication change. LPN #380 stated sometimes Resident #78 does not give her orders to the nurses when she comes back from appointments. LPN #380 stated the nurse on duty was to follow up with the physician if the paperwork was not brought back to the facility to see if there were any new orders. Interview on 12/12/24 at 3:40 P.M. with the Director of Nursing (DON) stated Resident #78 had an appointment on 10/24/24 with her gynecologist. The DON stated she was not sure if Resident #78 gave the nurse the paperwork when she returned to the facility. Resident #78 was seen by the NP #300 the next day and did not mention any medication change. NP #300 looked for notes from the appointment but was unable to find any. The Gynecologist did not sign the paperwork until 11/01/24 and this was when the notes were uploaded to Resident 78's medical record. The DON verified that if Resident #78 came back from an appointment without physician notes, the nurse on duty should have contacted the doctor to ensure there were no new orders. Interview on 12/16/24 at 9:18 A.M. with Registered Nurse (RN) #310 (surgeons office nurse) stated Resident #78 was referred to them for a hysterectomy. Resident #78 received a hysterectomy on 12/12/24. RN #310 stated she had been bleeding for 10 months and increase in the medications would not have kept her from having the hysterectomy, it was to help slow the bleeding down until she could have the hysterectomy. Interview on 12/16/24 at 9:28 A.M. with Resident #78 stated she had her hysterectomy on 12/12/24 and was doing well, a little sore. Resident #78 stated she could not remember if she had given the nurse the paperwork from the 10/24/24 appointment, which had the new order on it to increase the megestrol. Resident #78 stated it was in inevitable that she was going to have to have the hysterectomy, she had been bleeding for ten months. Attempted to reach the gynecologist about the ordered for megestrol during the survey was unsuccessful. This deficiency represents non-compliance investigated under Complaint Number OH00159899.
Sept 2024 4 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident and staff interviews, and policy review, the facility failed to provide effective pain ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident and staff interviews, and policy review, the facility failed to provide effective pain control relief to a resident. This resulted in Actual Harm to Resident #100 when her physician discontinued the use of a narcotic pain medication (Oxycodone) without notifying the resident resulting in Resident #100 experiencing withdrawal symptoms including nausea and trembling hands and Resident #100 experiencing severe pain. This affected one (Resident #100) of three residents reviewed for pain management. The facility census was 91. Findings include: Review of the medical record for Resident #100 revealed an admission date of 02/29/24. Diagnoses included diabetes mellitus type two with diabetic neuropathy, osteoarthritis, and chronic pain syndrome. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #100 had intact cognition. Resident #100 had pain occasionally in the last five days of the assessment reference period to which she received pain medication scheduled and as needed and did not receive non-medication interventions for pain. Review of Resident #100's plan of care with revision date of 04/01/24 revealed the resident had complaints of pain related to osteoarthritis and chronic pain syndrome. Interventions included observation for pain every shift and administering non-pharmacological interventions. The goal for Resident #100 was to be able to verbalize relief of pain. Review of Nurse Practitioner (NP) #03's note dated 08/20/24 revealed Resident #100's chief complaint was swelling and erythema to right lower leg. Resident #100 found lying supine in bed in no obvious discomfort. Resident #100 denied increased pain. Review of Resident #100's August 2024 physician orders revealed an order for Percocet oral tablet 5/325 milligrams (mg) (pain medication) administer one tablet by mouth every eight hours as needed for moderate to severe pain. An order for Acetaminophen tablet 325 mg administer two tablets by mouth every six hours as needed for mild to moderate pain, not to exceed three grams acetaminophen in 24 hours started on 06/11/24. An order for Oxycodone HCL (pain medication) oral tablet 10 milligrams (mg) administer one tablet by mouth two times a day for pain with a start date of 06/23/24. Oxycodone HCL was discontinued on 08/20/24. There was no documentation in the medical record Resident #100 was notified the Oxycodone was discontinued until four days later on 08/24/24. Review of Resident #100's Medication Administration Record (MAR) for August 2024 revealed from 08/20/24 to 08/27/24, Resident #100 received as needed Percocet 5/325 mg on 08/20/24 at 10:09 P.M. for a pain level of seven (pain scale from zero indicating no pain and ten being worse pain ever); on 08/21/24 at 7:08 A.M. for a pain level at seven; at 9:30 P.M. for a pain level of six; on 08/23/24 at 7:04 A.M. for a pain level of seven; on 08/24/24 at 7:38 A.M. for a pain level 10; on 08/24/24 at 3:45 P.M. for a pain level of 10; on 08/24/24 at 11:50 P.M. for a pain level of eight; on 08/25/24 at 9:50 A.M. for a pain level of 10; on 08/25/24 at 8:50 P.M. for a pain level of seven; on 08/26/24 at 1:15 P.M. for a pain level of seven; and on 08/27/24 at 6:35 A.M. for a pain level of six. Resident #100 received Oxycodone 10 mg at 8:00 A.M. on 08/20/24 for pain level of zero. Review of the nursing progress notes dated 08/24/24 at 3:09 P.M. revealed Resident #100 spent most of the shift in tears, unable to rest due to complaints of pain. Resident #100 stated Percocet was not effective for her pain but will take it due to not having anything else for pain. Review of the medication administration progress note dated 08/24/24 at 3:48 P.M. revealed Resident #100 had been complaining of general pain rating it 10 out of 10 and stated Percocet was not effective. The progress note lacked evidence of any documentation of alternative pain solutions provided. The nursing progress note dated 08/25/24 at 9:50 A.M. revealed Resident #100 was lying in bed crying and hands trembling. Resident #100 stated she was having so much pain she could not get comfortable and was unable to sleep most of the night. Resident #100 stated she reached out to her son due to not being able to have her Oxycodone, and she stated again the Percocet was not effective. Residents' son did reach out to this nurse asking why the facility has not administered his mother her pain medication. The nurse instructed the son to call the facility and reach out to social services, as she may have some ideas that would be helpful. The medication administration progress note dated 08/25/24 at 4:40 P.M. documented Resident #100 rated her pain five out of ten and stated the Percocet was not effective. The progress note lacked evidence of documentation of alternative pain solutions provided. Review of the social services progress notes dated 08/26/24 at 11:01 A.M. revealed Resident #100's son contacted the social services director (SSD) regarding medication changes. The son requested the Oxycodone medication to be re-instated. The Director of Nursing (DON) and the Administrator were made aware. The DON to contact the physician and follow up with the son. The nursing progress note dated 08/26/24 at 11:48 A.M. revealed Resident #100 was sitting up in her wheelchair watching television and she became tearful. Resident #100 was very tearful stating she just needed her pain medication (Oxycodone) back to make her feel better. The nurse reminded the resident that her son had called into facility and then she was less tearful at that time. The nursing progress note dated 08/26/24 at 12:54 P.M. revealed the nurse contacted Physician #01 regarding resident's complaint of uncontrolled pain. Resident was previously ordered Oxycodone HCL 10 mg twice a day; however, the medication was discontinued on 08/20/24 due to the Pharmacy and Therapeutics (P&T) meeting (a meeting to discuss the resident's medications and usage). Resident/family concerned the current order was not controlling pain. Physician #01 informed this nurse to request NP #03 to discontinue Oxycodone-acetaminophen as needed and restart routine Oxycodone. Review of NP #02's note dated 08/26/24 revealed Resident #100's chief complaint was chronic pain. Resident #100 had a past medical history of chronic pain due to spinal fracture, after a fall, causing severe nerve pain. Resident #100 was currently receiving Neurontin 600 mg four times daily, Acetaminophen 650 mg four times daily as needed and was on Oxycodone 10 mg for approximately 25 to 26 years, after seeing multiple specialists. The dose was changed to Percocet five mg/325 mg which was not providing adequate pain control. Resident #100 reported she used to exercise to reduce her depression symptoms and was not able to perform her exercise therapy while experiencing increased pain. The plan was to increase Oxycodone to 10 mg to twice a day and continue PRN (as needed) Acetaminophen. Resident #100 to return to normal exercise therapy once pain was reduced to baseline. The social services progress notes dated 08/27/24 at 9:08 A.M. revealed Resident #100 shared she has not received her medication that was discussed yesterday. The physician order for Oxycodone HCL tablet every 12 hours abuse-deterrent 10 mg give one tablet by mouth every 12 hours for moderate to severe pain was started on 08/27/24. The MAR for 08/27/24 and 08/28/24 revealed Oxycodone HCL ER tablet every 12 hours abuse-deterrent 10 mg was documented on 08/27/24 at 9:00 A.M as a 9 which indicated the medication not provided, and there was no pain level or corresponding nursing note. On 08/27/24 at 8:00 P.M., the MAR indicated the medication was provided with a pain level seven and on 08/28/24 at 8:00 A.M., it was documented a 5 which indicted the medication on hold/see nursing note. However, there was no corresponding pain level or nursing note. Interview on 09/25/24 at 8:30 A.M. with Resident #100 stated her pain was out of control when the facility physician stopped her Oxycodone 10 mg without her knowledge or family's knowledge for a week in August 2024. She started to feel ill with aching, nausea, shaking and increased pain in her legs and back to which she discussed with Licensed Practical Nurse (LPN) #03. Resident #100 stated LPN #03 suggested she was going through withdrawal because of the Oxycodone 10 mg being discontinued a few days before. Resident #100 stated she was never informed of the medication being discontinued nor that she had been given Percocet 5/325 mg instead of the Oxycodone 10 mg (that she had taken for years that controlled her chronic pain). Resident #100 stated she requested to speak to her physician and to call and explain the severity of the pain she was experiencing. Resident #100 stated the nurses said they called the physician on multiple occasions and was unwilling to provide additional medications or any alternative treatments or intervention. Resident #100 stated for four to five days she suffered, she had the shakes, anxiety, excruciating pain in back, legs and feet that was not controlled by the Percocet, Tylenol, or distractive activity. Resident #100 stated she finally called her son for help after being advised by nursing home staff, because of the unwillingness of the physician to provide relief. Only after her son called, her medication was restored, and she began to have pain relief. Interview with LPN #03 on 09/25/24 at 9:20 A.M. verified the MAR with a 5 and 9 indicated the medication was not provided and verified Resident #100 did not receive Oxycodone on 08/27/24 at 9:00 A.M. and 08/28/24 at 8:00 A.M. Physician #01 was called by her and other nurses on multiple occasions notifying him of the severity of Resident #100's pain, with withdrawal symptoms when the Oxycodone was discontinued. LPN #03 verified Physician #01 refused to provide any alternative to help control Resident #100's pain until Resident #100's son got involved. LPN #03 stated she had never known Resident #100 to attempt to abuse narcotics, ask for more than prescribed, appear to be under the influence nor a medication seeker which was concerning because all the residents have the potential to have pain and even when a physician was presented with the nurses' assessment of a resident's pain, the physician was not prescribing any interventions. Interview with SSD #10 on 09/25/24 at 11:20 A.M. verified Resident #100 did express to her the distrust Resident #100 had regarding Physician #01 after his refusal to address her pain, refusal to talk with her and that no alternative physician had been discussed. SSD #10 verified Resident #100 could make her own health decisions, was not cognitively impaired, and should be informed of all medical decisions. Interview with the DON on 09/25/24 at 12:30 P.M. verified there was no documentation of alternative pain-relieving measures/non-pharmacological interventions provided to Resident #100 from 08/20/24 through 08/28/24. The DON verified Resident #100's plan of care was not updated reflecting any alternative measures to help with pain relief. The DON stated Resident #100's Oxycodone 10 mg was discontinued on 08/20/24 during a facility group meeting with Physician #01. The DON verified Resident #100, nor her family were in attendance during this facility meeting and was unable to provide documentation regarding notification of Resident #100 being notified of Oxycodone 10 mg being discontinued on 08/20/24. Attempts to interview Physician #01, NP #02 and NP #03 during the survey were unsuccessful. Review of the facility policy titled Pain Management and Assessments dated 04/16/24 revealed neglect is the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress. The facility must ensure the residents receive the treatment and care in accordance with professional standard of practice, the comprehensive care plan and the resident's choices related to pain management. There is no objective test that can measure pain, the clinician must accept the resident report of pain. This deficiency represents non-compliance investigated under Complaint Number OH00157343.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident and staff interviews and policy review, the facility failed to timely inform and allow ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident and staff interviews and policy review, the facility failed to timely inform and allow the resident to participate in their treatment. This affected one (#100) of three residents reviewed participation of their treatment/care. The facility census was 91. Findings include: Review of the medical record for Resident #100 revealed an admission date of 02/29/24. Diagnoses included osteoarthritis and chronic pain syndrome. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #100 had intact cognition. Resident #100 had pain occasionally in the last five days of the assessment reference period to which she received pain medication scheduled and as needed and did not receive non-medication interventions for pain. Review of Resident #100's August 2024 physician orders revealed an order for Oxycodone HCL (pain medication) oral tablet 10 milligrams (mg) administer one tablet by mouth two times a day for pain with a start date of 06/23/24. Oxycodone HCL was discontinued on 08/20/24. There was no documentation in the medical record Resident #100 was notified the Oxycodone was discontinued until four days later 08/24/24. Review of Resident #100's Medication Administration Record (MAR) for August 2024 revealed from 08/21/24 to 08/27/24, Resident #100 had pain levels ranging from six to 10 (pain scale from zero indicating no pain and ten being worse pain ever). Review of the nursing progress notes dated 08/24/24 at 3:09 P.M. revealed Resident #100 spent most of the shift in tears, unable to rest due to complaints of pain. Resident #100 stated Percocet was not effective for her pain but will take it due to not having anything else for pain. Review of the medication administration progress note dated 08/24/24 at 3:48 P.M. revealed Resident #100 had complaining of general pain rating it 10 out of 10 and stated Percocet was not effective. The progress was not silent for documentation of alternative pain solutions provided. The nursing progress note dated 08/25/24 at 9:50 A.M. revealed Resident #100 was lying in bed crying and hands trembling. Resident #100 stated she was having so much pain she could not get comfortable and unable to sleep most of the night. Resident #100 stated she reached out to her son due to not being able to have her Oxycodone, and she stated again the Percocet was not effective. Residents' son did reach out to this nurse asking why the facility has not administered his mother her pain medication. The nurse instructed the son to call the facility and reach out to social services, as she may have some ideas that would be helpful. The medication administration progress note dated 08/25/24 at 4:40 P.M. documented Resident #100 rated her pain five out of ten and stated the Percocet was not effective. The progress note was silent for documentation of alternative pain solutions provided. Review of the social services progress notes dated 08/26/24 at 11:01 A.M. revealed Resident #100's son contacted the social services director (SSD) regarding medication changes. The son requested the Oxycodone medication to be re-instated. The Director of Nursing (DON) and the Administrator were made aware. The DON to contact the physician and follow up with the son. The nursing progress note dated 08/26/24 at 11:48 A.M. revealed Resident #100 was sitting up in her wheelchair watching television and she became tearful. Resident #100 was very tearful stating she just needed her pain medication (Oxycodone) back to make her feel better. The nurse reminded the resident that her son had called into facility and then she was less tearful at that time. The nursing progress note dated 08/26/24 at 12:54 P.M. revealed the nurse contacted Physician #1 regarding resident's complaint of uncontrolled pain. Resident was previously ordered Oxycodone HCL 10 mg twice a day; however, the medication was discontinued on 08/20/24 due to the Pharmacy and Therapeutics (P&T) meeting (a meeting to discuss the resident's medications and usage). Resident/family concerned the current order was not controlling pain. Physician #1 informed this nurse to request NP #3 to discontinue Oxycodone-acetaminophen as needed and restart routine Oxycodone. Interview on 09/25/24 at 8:30 A.M. with Resident #100 stated her pain was out of control when the facility physician stopped her Oxycodone 10 mg without her knowledge or family's knowledge for a week in August 2024. She started to feel ill with aching, nausea, shaking and increased pain in her legs and back to which she discussed with Licensed Practical Nurse (LPN) #3. Resident #100 stated LPN #3 suggested she was going through withdrawal because of the Oxycodone 10 mg being discontinued few days before. Resident #100 stated she was never informed of the medication being discontinued nor that she had been given Percocet 5/325 mg instead of the Oxycodone 10 mg (that she had taken for years that controlled her chronic pain). Resident #100 stated she requested to speak to her physician and to call and explain the severity of the pain she was experiencing. Resident #100 stated the nurses said they called the physician on multiple occasions and was unwilling to provide additional medications or any alternative treatments or intervention. Resident #100 stated for four to five days she suffered, she had the shakes, anxiety, excruciating pain in back, legs and feet that was not controlled by the Percocet, Tylenol, or distractive activity. Resident #100 stated she finally called her son for help after being advised by nursing home staff, because of the unwillingness of the physician to provide relief. Only after her son called, her medication was restored, and she began to have pain relief. Interview with LPN #3 on 09/25/24 at 9:20 A.M. stated Physician #1 was called by her and other nurses on multiple occasions notifying him of the severity of Resident #100's pain, with withdrawal symptoms when the Oxycodone was discontinued. LPN #3 verified Physician #1 refused to provide any alternative to help control Resident #100's pain until Resident #100's son got involved. LPN #3 stated she had never known Resident #100 to attempt to abuse narcotics, ask for more than prescribed, appear to be under the influence nor a medication seeker which was concerning because all the residents have the potential to have pain and even when a physician was presented with the nurses' assessment of a resident's pain, the physician was not prescribing any interventions. Interview with SSD #10 on 09/25/24 at 11:20 A.M. verified Resident #100 did express to her the distrust Resident #100 had regarding Physician #1 after his refusal to address her pain, refusal to talk with her and that no alternative physician had been discussed. SSD #10 verified Resident #100 could make her own health decisions, was not cognitively impaired, and should be informed of all medical decisions. Interview with the DON on 09/25/24 at 12:30 P.M. stated Resident #100's Oxycodone 10 mg was discontinued on 08/20/24 during a facility group meeting with Physician #1. The DON verified Resident #100, nor her family were in attendance during this facility meeting and was unable to provide documentation regarding notification of Resident #100 being notified of Oxycodone 10 mg being discontinued on 08/20/24. Attempts to interview Physician #1, NP #2 and NP #3 during the survey were unsuccessful. Review of the facility policy titled Pain Management and Assessments dated 04/16/24 revealed the facility must ensure the residents receive the treatment and care in accordance with professional standard of practice, the comprehensive care plan and the resident's choices related to pain management. Review of the facility policy titled Notification of Change in Condition dated 04/11/24 revealed the center must inform the resident and or resident representative when there is a change requiring such notification including circumstances that require a need to alter treatment which may include discontinuation of current treatment. This deficiency represents non-compliance investigated under Complaint Number OH00157343.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0742 (Tag F0742)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interviews, and review of the facility policy, the facility failed to timely implement eff...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interviews, and review of the facility policy, the facility failed to timely implement effective and individualized interventions to address a resident's behavioral health concerns. This affected one (Resident #200) of three residents reviewed for behavioral health services. The facility census was 91. Findings include: Review of the medical record for Resident #200 revealed an admission date of 08/01/24. Diagnoses included alcohol dependence with alcohol induced persisting dementia and blind. Resident #200 was discharged from the facility on 09/25/24. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #200 was unable to complete the interview a Brief Interview Mental Status (BIMS) score. He required substantial/maximal assistance from staff for toileting, personal hygiene, upper and lower body dressing. Resident #200 did not have rejection of care, no physical restraints, and did not exhibit physical, verbal or other behavior symptoms during the assessment reference period. Review of the consent forms revealed the Power of Attorney (POA) signed the consent form for Resident #200 to receive psych services. Review of Resident #200's plan of care dated 08/28/24 revealed the utilization of anti-anxiety medication related to adjustment issues with interventions including psych consult and counseling services as needed. The goal was for Resident #200 to have decreased episodes of anxiety. Resident #200 also had a behavioral problem of urinating on the floor, walking into people, demanding money from them, when residents say no or go away, he gets verbally mean and balling his fist up, grabs other residents walkers, their food or items off tables, and refuses care from staff and was physical with staff and threatens physical actions. Interventions were to encourage resident to express feelings, encourage to maintain as much independence and control/decision making as possible, intervene as necessary to protect the rights and safety of others, observe and anticipate needs: thirst, food, body positioning, pain and toileting needs, praise any indication of progress in behaviors, and monitor behavior episodes and attempt to determine underlying causes. Review of the nursing progress notes revealed the following behavioral notes: • On 08/07/24 at 7:30 P.M., Resident #200's pants were soaked through and the nurse and aide tried to get him to the bathroom to get cleaned up and also tried to change his clothing and get him ready for bed. Resident #200 then got combative, swinging his blind cane (a device used by many people who are blind. It allows its user to scan their surroundings for obstacles or orientation marks.) at staff, told them to get out of his room. When the staff left, he closed the door and started destroying his room, taking drawers out, throwing them on the ground, and pulling the call lights out of the wall. Progress note was silent for notification of physician or responsible party notification of behavior. • On 08/11/24 at 3:51 A.M., Resident #200 stood outside the nurse's station majority of the shift and refused to lay down at all this shift. While in his room, he urinated all over his bed and floor, then proceeded to stand by a female resident for a long while just not saying anything. • On 08/12/24 at 12:19 A.M., Resident #200 stood in the dining room behind a female resident and urinated in the dining room floor then denied urinating in the floor. Resident #200 was carrying on conversations with people who were not there and no one around him and at some points, he tended to get agitated. • On 08/12/24 at 5:37 P.M., Resident #200 was standing in the middle of the dining room walking into people and demanding money from them. When they said no or go away, he was getting verbally mean, and was balling his fist up. He did not make contact with anyone. Staff tried to get him to calm down, but he was balling his fist up to the aide and nurse. • Resident #200's telehealth notification note dated 08/13/24 at 5:08 P.M. revealed the resident was exhibiting aggression, he was blind, and ambulating into other residents. He then becomes increasingly agitated with aggressive behavior; he threatens other resident. The plan was to order hydroxyzine (treats anxiety) 25 milligrams (mg) every six hours as needed. • Resident #200's social services noted dated 08/14/24 at 10:09 A.M. revealed a referral was sent to Psych 360 due to behaviors and medication management assistance. There was no evidence Resident #200 was seen by Psych 360 while at the facility. • Resident #200's acute encounter Nurse Practitioner (NP) noted dated 08/14/24 revealed Resident #200 was seen for reports of steady increased agitation. Resident #200 was legally blind, and it did not appear Resident #200 received services to aid him in his disability, such as safety precautions, clock method when eating, and how to use cane. He was often found wandering in the halls or dining area and has been found to get into verbal altercations with other residents because he of his disability. Resident #200 often urinated in the halls despite being offered toileting. Documentation also shows aggression with staff attempting to hit staff with his cane. • On 08/16/24 at 3:33 A.M., Resident #200 continued to urinate on the floor randomly even after toileting. Resident #200 becomes verbally agitated with attempts to redirect. Resident #200 often stands very closely to other residents when in the dining area and was verbally aggressive to other residents when asked to move away to create space between himself and others. Resident #200 frequently feels around with hands sometimes grabbing other walkers or food off table causing others to become upset at him. • On 08/16/24 at 1:05 P.M., Resident #200 was walking with the nurse and became upset. Resident #200 stated, I am going to kill someone today, it probably won't be you but I'm gonna kill someone. The Director of Nursing (DON) and Administrator were notified. • On 08/16/24 at 1:15 P.M., there was notification to Physician #1 regarding Resident #200's homicidal ideations, with new order to transfer to hospital, 911 notified and report given and informed staff that resident carries a pen in his sock and refers to it as his shank. POA informed of transfer. • On 08/16/24 at 5:31 P.M., Resident #200 returned from acute hospital stay. • On 08/16/24, Resident #200 has an appointment on 09/11/24 at 10:15 A.M. with neurology. There was no evidence Resident #200 went to the neurology appointment on 09/11/24 or that it was rescheduled. • On 08/25/24, Resident #200 was restless and tried to move furniture in dining room, pushing other residents in wheelchairs and attempting to rip items off wall. • On 08/26/24, Resident #200 refused to wear a brief and was voiding in the dining room. A voicemail message left with the POA to call back to discuss referrals for behavioral health placement due to increased behaviors. POA returned call and behavioral health placement referral was made to one facility. • On 08/28/24, social services noted Resident #200 continues to be anxious and agitated appearance and behaviors. • On 08/29/24, Resident #200 was fidgeting and pacing with call light in room and was unable to be redirected. Later in the day, Resident #200 became upset with staff trying to provide incontinence care. Resident #200 also wandering into other resident's rooms with other residents becoming upset. Resident #200 removed the fire extinguisher from the glass door and refused to eat dinner. • On 08/30/24, social services noted Behavioral Health Placement #1 would accept Resident #200 once his payor source is confirmed to be Medicaid and do not want to accept a pending Medicaid resident at this time. • On 08/31/24, Resident #200 found in room covered in bowel movement and playing with it. • On 09/02/24, Resident #200's bed had been flipped on its side, mattress and blankets on the floor, and two chairs stacked on top of each other. Resident #200 was standing in bathroom fidgeting with call light cords. • On 09/05/24, NP noted Resident #200 was well controlled with as needed Ativan for increased behaviors. • On 09/06/24/24, Resident #200 was getting upset due to thinking everyone was in his house and he was trying to protect his sisters. He grabbed a hold of another resident. They aide was able to redirect and keep other residents safe. However, he wouldn't calm down so Emergency Medical Services (EMS) were notified and sent him to the hospital. He returned a few hours later. • On 09/07/24, Resident #200 had behaviors on and off throughout the day. He was agitated with staff when trying to change clothes or toilet him. Ativan was administered around 9:30 A.M., and he remained upset and was off and on swearing at staff. He was standing over top of other residents when they were attempting to eat. He urinated in the dining room area floor times with staff again attempting to take him to the bathroom. Another dose of Ativan was administered in the afternoon with positive effect. • On 09/08/24, Resident #200 had behaviors in the morning. He was slightly agitated when toileting but did allow staff to clean him up and change his clothes. He said someone was telling him to be bad but he didn't want to listen. The second dose of Ativan for the day showed effectiveness. • On 09/16/24, Behavioral Health Facility #1 did not have any open beds at this time. Referrals sent to two other facilities. • On 09/20/24, Behavioral Health Facility #2 accepted Resident #200 and transportation being set up. • On 9/23/24, Resident #200 smeared feces all over himself, wall in room and curtain. • On 09/24/24, Resident #200 was aggressive with behavior. Took a plate tray and would not give it back to staff. Ativan was administered and effective. • On 09/25/24, Resident #200 was transferred to Behavioral Health Facility #2. Resident #200's medical record was silent for Resident #200 being seen by a neurologist per physician order. The medical record was silent for Resident #200 being seen by Psych 360 per physician order. Concurrent interviews on 09/24/24 with State Tested Nursing Aides (STNA) #13 and #16 stated Resident #200 had episodes of violent behavior of hitting staff, throwing items, destroying his room by throwing chairs and bedding, grabbing other residents items and throwing or just refusing to give back items, and touching other residents by grabbing their clothing, wheelchairs or walkers causing safety concerns for other residents. Resident #200 would urinate in impropriate places, wipe feces on himself, walls of unit and curtains and would remove his penis from his pants and standing in dining room next to women improperly. They had reported to nursing staff, Director or Nursing (DON), and Administrator every time an incident occurred. Interview on 09/24/24 at 9:45 A.M with Registered Nurse (RN) #22 stated Resident #200 had severe behaviors that were left untreated and or the staff lacked the resources/interventions to help combat the behaviors of Resident #200. Resident #200 was not provided with the mental health services he required to help combat his behaviors. Interview with the DON on 09/25/24 at 3:00 P.M. verified Resident #200 had a physician order and consent to be seen by the unhouse psychiatric services (psych 360) but had never been seen or treated by a psychiatrist/psychologist. The DON verified Resident #200 did not attend the scheduled neurological appointment on 09/11/24. The DON verified Resident #200 had psychological needs/behaviors that were not being properly addressed by the house physician/NPO and needed to have psychologist/psychiatric to provide behavioral assessment and or medication needs to help with the psychological well-being of Resident #200. Review of the facility's undated policy titled Behavior Management General revealed the facility is to identify and safely manage residents who are exhibiting behaviors related to psychiatric diagnosis or who may present a danger to themselves or others. The safety of the resident and others is a high priority, assess for problematic or dangerous behaviors. This deficiency represents non-compliance investigated under Complaint Number OH00157343.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on record review and staff interview, the facility failed to ensure a Registered Nurse (RN) was on duty for eight consecutive hours each day, seven days a week. This had the potential to affect ...

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Based on record review and staff interview, the facility failed to ensure a Registered Nurse (RN) was on duty for eight consecutive hours each day, seven days a week. This had the potential to affect all residents residing in the facility. The facility census was 91. Findings include: Review of the daily staffing reports from 09/17/24 to 09/23/24 revealed the facility had no listed RN coverage for Saturday 09/21/24 and Sunday 09/22/24. An interview on 09/25/24 at 11:25 A.M. with the Director of Nursing (DON) verified she did not work in the building on 09/21/24 and 09/22/24 and verified there was not a RN on duty in the building on Saturday 09/21/24 and on Sunday 09/22/24. The DON verified the facility should have an RN on duty every day, at least eight hours a day. This deficiency represents non-compliance investigated under Complaint Number OH00157343.
May 2024 6 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observation, staff and resident interview, record review and policy review, the facility failed to ensure timely and appropriate incontinence care was provided for a resident. This affected o...

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Based on observation, staff and resident interview, record review and policy review, the facility failed to ensure timely and appropriate incontinence care was provided for a resident. This affected one (Resident #27) of three residents reviewed for activities of daily living. The facility census was 107. Findings include: Review of the medical record for Resident #27 revealed an admission date of 06/02/23. Medical diagnoses included mild dementia, chronic kidney disease, and muscle weakness. Review of Resident #27's incontinence care plan, dated 06/13/23, revealed he was incontinent of bowel and bladder. Interventions included to check the resident for incontinence, wash, rinse, and dry perineum, and change clothing after incontinence episodes. Resident #27's activities of daily living care plan, dated 06/05/24, revealed Resident #27 was dependent on staff for toileting hygiene. Review of the Minimum Data Set (MDS) annual assessment, dated 04/25/24, revealed Resident #27 had severely impaired cognition. Resident #27 was dependent for toileting and was always incontinent of bowel and bladder. During an observation on 05/14/24 at 9:50 A.M., Resident #27 was lying in bed. A pervasive odor of urine and fecal matter was strong in the room. Resident #27 was lying flat in the bed and was observed soaked with urine through his brief, pants, t-shirt, and draw sheet. The fitted sheet on Resident #27's bed had a large ring of urine which extended from Resident #27's ears, down to his knees. Resident #27 was shivering and stated he was cold. State Tested Nursing Assistant (STNA) #322 stated she was not assigned to the room today, but came to provide incontinence care. STNA #322 stated STNA #326 was assigned to Resident #26's care. STNA #322 provided incontinence care using appropriate technique. During an interview on 05/14/24 at 9:58 A.M., STNA #326 verified she was assigned Resident #27's care today. She stated she was finishing a 16 hour shift and was scheduled from 05/13/24 at 6:00 P.M. through 05/14/24 at 10:00 A.M. and confirmed her shift was about to end. STNA #326 stated she last changed Resident #27 at 5:30 A.M., and confirmed she had not checked to see if he needed incontinence care between those times. STNA #326 verified she should have checked Resident #27 to see if he needed incontinence care at least every 2 hours. Review of the policy titled Routine Resident Care, undated, revealed residents are to be provided routine daily care which included toileting and providing for incontinence with dignity while maintaining skin integrity. This deficiency represents non-compliance investigated under Complaint Number OH00153274.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on observation, record review, interview, and policy review, the facility failed to ensure physician-ordered treatments were applied as ordered. This affected two (Residents #45 and #50) of thre...

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Based on observation, record review, interview, and policy review, the facility failed to ensure physician-ordered treatments were applied as ordered. This affected two (Residents #45 and #50) of three residents reviewed for treatment administration. The facility census was 107. Findings include: 1. Review of the medical record for Resident #45 revealed an admission date of 07/14/21. Medical diagnoses included venous insufficiency, chronic pain, and muscle weakness. Review of Resident #45's physician's orders revealed an order dated 03/31/24 for Resident #45 to have compression wraps applied to both legs daily in the morning, remove at bedtime, for edema. Review of Resident #45's Treatment Administration Record (TAR) for April 2024 revealed the wraps were not applied on 04/01/24, 04/13/24, 04/15/24, 04/22/24, and 04/26/24. Review of Resident #45's interdisciplinary progress notes revealed no documentation the resident had refused leg wraps on the above specified dates. During an observation on 05/06/24 at 7:54 A.M., Resident #45 was lying in bed. Both legs were visibly swollen and were not wrapped. The compression wraps were on the dresser. Resident #45 stated she has difficulty getting staff to consistently wrap her legs in the morning as staff state they do not have time. She states her legs are sore and painful because they are so swollen. Resident #45 estimated that she gets her legs wrapped roughly three times weekly. During an interview on 05/06/24 at 11:20 A.M.,Social Services Director (SSD) #220 revealed she had received a call from a family member of Resident #45 on 04/22/24 that there had been ongoing concerns with Resident #45 getting her legs wrapped as ordered. SSD #220 stated she had shared the concern with nursing and believed it had been resolved. During an interview on 05/06/24 at 11:32 A.M., a family member of Resident #45 revealed frustration related to Resident #45 getting her bilateral lower extremities wrapped as ordered. It had gone so far that the family member had to phone or show up to the facility to insist on getting Resident #45's legs wrapped. The family member indicated that she had shared this concern with the local ombudsman and had emailed SSD #220. The family member shared it is still a struggle to get Resident #45's legs wrapped on a consistent basis. During an interview on 05/07/24 at 2:25 P.M. with Regional Director of Clinical Operations (RDCO) #250 verified the five dates the leg wraps were not documented as being applied. RDCO #250 stated treatments should be documented or noted as refused, but not blank. 2. Review of the medical record for Resident #50 revealed an admission date of 06/28/23. Medical diagnoses included morbid obesity, lymphedema, and type II diabetes mellitus. Review of Resident #50's physician orders revealed an order dated 04/30/24 to cleanse both legs with Hibiclens, apply an antifungal cream then triad from toes to knees, cover with ABD (absorbent dressing), secure with rolled gauze and apply ACE (compression) wraps from toes to knees twice daily. Review of Resident #50's TAR for May 2024 the dressings were not documented as completed on 05/02/24 day shift, 05/06/24 night shift, 05/08/24 and 05/09/24 day shift, 05/10/24 and 05/12/24 night shift and 05/13/24 day shift. Two night shifts, 05/03/24 and 05/07/24, a nurses note was placed which stated gauze wrap was not available so the dressing change was not completed. There was no indication the provider had been notified. During an observation on 05/14/24 at 3:30 P.M., Resident #50 was seated in her motorized wheelchair. She had a blanket covering her lap and legs. She stated the wound care provider had been in to see her legs wounds, specifically her left lower leg wound, that day at 9:30 A.M., but the facility nursing staff failed to reapply the ordered treatment. Resident #50 stated she asked three separate nurses and was told they would get to her later. She stated it is an ongoing problem getting dressings completed and dressings are done on the nurse's time, if at all. Resident #50 stated she was embarrassed as she had gone around all day with no pants on, with only a blanket covering the lower half of her body. She stated she had to change out the blanket covering her lap four times already, as her legs are seeping so badly and soaking the blanket. During an interview on 05/14/24 at 3:36 P.M., RDCO #250 verified the resident's dressings were incomplete and the wound provider rounded earlier that morning. RDCO #250 also verified the TAR lacked documentation the dressings were completed as ordered. Review of the policy titled Wound Care, undated, identified residents will receive treatments as ordered. This deficiency represents non-compliance investigated under Complaint Number OH00153274.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Laboratory Services (Tag F0770)

Could have caused harm · This affected 1 resident

Based on staff interview, record review, and policy review, the facility failed to ensure physician-ordered laboratory testing was completed timely. This affected one (Resident #100) of three resident...

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Based on staff interview, record review, and policy review, the facility failed to ensure physician-ordered laboratory testing was completed timely. This affected one (Resident #100) of three residents reviewed for laboratory testing. The facility census was 107. Findings include: Review of the medical record for Resident #100 revealed an admission date of 07/14/20. Medical diagnoses included frontal lobe and executive function deficit following cerebrovascular accident (CVA, stroke), depression, schizoaffective disorder, and insomnia. Resident #100 was discharged from the facility on 05/09/24. Review of Resident #100's care plan, revised on 02/22/24, revealed the resident used mood stabilizing medication related to schizoaffective disorder. Interventions included to monitor for side effects of medications, provide mood-stabilizing medications per medical provider's orders and provide psych consult and counseling services as needed. Review of Resident #100's physician's orders revealed an order dated 09/11/23 for Depakote 250 mg once daily in the morning, and 500 mg once daily in the afternoon for schizoaffective disorder. Review of Resident #100's psychiatric progress note, dated 02/12/24, revealed the Psychiatric Nurse Practitioner (Psych NP) #604 gave an order for a valproic acid level to be drawn and results reported to the facility provider and the psychiatric provider. Review of Resident #100's electronic and physical medical record revealed no evidence this order was ever transcribed or blood drawn for the test. During an interview on 05/09/24 at 11:25 A.M., the Director of Nursing (DON), Regional Director of Clinical Operations (RDCO) #250, and Corporate Nurse #330 verified the valproic acid level was never transcribed nor completed for Resident #100. A follow up interview at 05/09/24 at 1:21 P.M. with RDCO #250 revealed Resident #100 had other laboratory testing completed on 05/08/24. The facility was able to contact the lab provider who could run a valproic acid level on the specimen drawn 05/08/24. The facility's medical director gave the stat order for the valproic acid level to be completed. Review of Resident #100's interdisciplinary progress notes revealed the resident was experienced aggression towards other residents on 04/24/24 and 04/25/24. A follow up note on 04/26/24 at 12:47 P.M. revealed as a result of the alleged incident on 04/24/24, the physician ordered STAT (immediate) laboratory testing of a complete blood count (CBC), basic metabolic panel (BMP) and a urinalysis with culture and sensitivity testing (to check for a urinary tract infection). Subsequent review of the progress notes the laboratory blood testing was completed on 04/26/24, but there was no evidence of the urinalysis completed until 05/04/24, nor was there documented notification to the provider that the urine was unable to be completed. An interview on 05/08/24 at 5:22 P.M. with RDCO #250 verified the urine specimen was not timely obtained for Resident #100. RDCO #250 stated the expectation would be if the specimen was unable to be provider, the physician would be notified. Review of the policy Principles of Specimen Collection, undated, revealed specimen collection is performed with an order from a physician or provider. The policy additionally stated to contact the unit supervisor or designee for questions or concerns regarding the specimen collection procedure. This deficiency represents an incidental finding during the investigation of Complaint Number OH00153688.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected multiple residents

Based on observation, interview, record review, policy review, and self reported incident (SRI) review, the facility failed to report, investigate and document allegations of resident-to-resident abus...

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Based on observation, interview, record review, policy review, and self reported incident (SRI) review, the facility failed to report, investigate and document allegations of resident-to-resident abuse. This affected six (Residents #100, #97, #98, #80, #83, and #101) of eight residents reviewed for abuse, neglect, and misappropriation of property. The facility census was 107. Findings include: Review of the medical record for Resident #100 revealed an admission date of 07/14/20. Medical diagnoses included frontal lobe and executive function deficit following cerebrovascular accident (CVA, stroke), depression, schizoaffective disorder, and insomnia. Review of Resident #100's Minimum Data Set (MDS) quarterly assessment, dated 02/20/24 revealed the resident had severely impaired cognition. Resident #100 was assessed as not having any hallucinations, delusions, behaviors, or rejection of care. Resident #100 required supervision with transfers and mobility, and was noted to require substantial/maximum assistance with dressing and was dependent on staff for showering, toileting hygiene, oral hygiene, donning and doffing footwear, and personal hygiene. Review of Resident #100's care plan, initiated on 07/27/21 and revised on 10/24/23, revealed the resident had a behavior problem at times due to impulsive behavior following a CVA. Resident #100 was noted to, at times, experience increased agitations, threaten violence, and to refuse care and medication at the time of increased agitation. The listed interventions included to administer medications as ordered, obtain behavioral health consults as needed, communicate with resident and the resident's representative regarding behaviors and treatment, and encouraging activity participation. The care plan referenced a medication review with psychiatric services completed on 10/24/23. Additional interventions included intervening as necessary to protect the rights and safety as others, notifying the medical provider of increased episodes of behaviors, and to attempt non-pharmacological interventions such as redirection, and the offering of food and drink. Review of the medical record for Resident #100 revealed the following resident-to-resident interactions with other residents: 1. Review of Resident #100's progress notes revealed on 04/24/24 at 5:00 P.M., recorded by LPN #324, which stated Resident #100 lunged towards Resident #97 to hit him in the face on the right side. Two aides were present and de-escalated the situation, and it was unclear if Resident #100 made physical contact with Resident #97. The note identified Resident #97 was observed with a red area on his nose and chin following the interaction while Resident #100 was not injured. A clarification note dated 04/24/24 at 6:47 P.M., recorded as a late entry on 04/26/24, provided clarification that there was no physical contact, rather Resident #100 threw a cup of juice in Resident #97's face. Resident #100's interdisciplinary progress notes contained no follow-up notes to the incident. Review of Resident #97's progress notes revealed a note dated 04/24/24 at 5:22 P.M. indicating he was possibly struck by Resident #100. The note indicated there was a red area on his nose and chin of unknown etiology. Resident #97 was recorded as being assessed for injuries with none found. His vital signs were recorded as within normal limits. The note did not contain any indication of notification to Resident #97's family or to the provider. Resident #97's interdisciplinary progress notes contained no follow-up notes to the incident. Review of Resident #97's PRN (as-needed) Skin Check assessment, dated 04/24/24, revealed the resident had a new area of non-pressure observed. The assessment provided no description, location, or measurement of the new skin area. Review of the Ohio Department of Health (ODH) Certification and Licensure System (CALS) on 05/06/24 at 1:35 P.M. and again at 4:38 P.M. revealed no SRI had been filed related to the interaction between Resident #100 and Resident #97 on 04/24/24. During an interview on 05/06/24 at 2:37 P.M., the Administrator stated this situation should have been considered a resident-to-resident physical altercation. The Administrator confirmed this was not reported to the State Agency nor investigated timely. The Administrator additionally confirmed that the facility's policy calls for events to be documented in the resident's medical record. 2. Review of Resident #100's interdisciplinary progress notes revealed a note dated 04/26/24 at 11:58., recorded by RDCO #250, revealed on 04/25/24 Resident #100 was noted near Resident #98. Two State Tested Nursing Assistants (STNA) were in the adjacent dining room and saw Resident #100 utilize his forearm in a reflex-type backward motion and push Resident #98 in his abdomen. The note stated there was no agitation or aggression. The note indicated residents were separated and increased supervision was implemented. The physician was updated and laboratory testing, including a complete blood count (CBC), urinalysis with culture and sensitivity, were ordered as STAT on 04/26/24. There was no documentation of the event recorded by any direct-care nursing staff on 04/25/24, the day of the alleged incident. Review of the ODH CALS website on 05/06/24 at 1:35 P.M. and 4:38 P.M., and again on revealed no SRI had been filed related to the interaction between Resident #100 and Resident #98 on or about 04/25/24. During an interview on 05/06/24 at 2:25 P.M., a family member of Resident #98 revealed she was phoned approximately two weeks ago by a nurse who reported Resident #98 was punched in the stomach by Resident #100. The family member stated they visited near daily, and Resident #98 had been fearful of being in his room, and frequently wanted to walk down the hall away from his room. The family member gestured across the hall and indicated Resident #100 lived directly across the hall from Resident #98. During an interview on 05/07/24 at 1:46 P.M., State Tested Nursing Assistant #252 revealed she witnessed an altercation between Resident #100 and Resident #98 approximately two weeks ago. Resident #98 had been trying to stand up from the table in the dining room, when Resident #100 reached over and punched him in the stomach, unprovoked. During an interview on 05/07/24 at 3:10 P.M. with STNA #262 revealed she worked in the memory care unit on a regular basis and witnessed an altercation a few weeks ago where Resident #100 punched Resident #98 in the stomach. Review of the ODH CALS system on 05/13/24 at 2:08 P.M. revealed no SRI was filed by the facility related to the alleged event. An interview on 05/06/24 at 2:37 P.M. with the Administrator confirmed this altercation was not reported to the state agency. During an interview on 05/09/24 at 4:20 P.M., the Director of Nursing (DON) and Regional Director of Clinical Operations (RDCO) #250 verified this instance was not timely documented in the resident's medical record, nor was it documented by staff with firsthand knowledge of the event, nor interventions placed following the altercation. 3. Review of Resident #100's interdisciplinary progress notes revealed a note dated 04/28/24 at 10:05 P.M. authored by LPN #406, which stated at approximately 6:45 P.M. she heard Resident #100 yell out, stand from the recliner, look toward a female patient, and engage in a verbal altercation, using expletive language in telling the resident Shut the [expletive] up and I will [expletive] you up. Resident #100 stepped towards Resident #80, swinging his arms, with LPN #406 physically intervening between the two residents. The note recorded Resident #100 hit LPN #406 in her right forearm. Review of SRI #247221, filed on 05/06/24 for the event which occurred on 04/28/24, revealed an alleged occurrence of resident-to-resident verbal abuse between Resident #100 and Resident #80. The investigative file contained staff statements from STNA #358 and LPN #324. The witness statements contained in the investigative file were dated 04/29/24 for the event which occurred on 04/24/24. The staff statements were recorded by Corporate Nurse #330, typed and dated with no time recorded on the statements. The only staff signature on the forms were Corporate Nurse #330's. During an interview on 05/09/24 at 4:20 P.M. with the DON and RDCO #250 verified this instance was not timely reported to the state agency. 4. Review of Resident #100's interdisciplinary progress notes revealed a note dated 05/03/24 at 3:51 P.M., authored by Social Services Director (SSD) #300, referencing Resident #100 displaying negative verbal behaviors and agitation. The note indicating SSD #300 was seeking a referral for Resident #100 to receive psych services at an inpatient facility due to increased behaviors since last interaction with the resident. A subsequent note also authored by SSD #300 dated 05/04/24 at 9:33 A.M. referenced her having reached out to the inpatient psych facility, speaking with a nurse liaison who was not able to accept Resident #100 for admission as they require additional documentation such as nurses notes. The DON was informed of the conversation and need for additional documentation. The note referenced Resident #100 remained at the facility. Subsequent review of progress notes dated 05/03/24 and 05/04/24 revealed no nursing documentation of a resident interaction. As of 05/14/24, no note of the incident had been entered into Resident #100's record by direct care nursing staff. Review of Resident #83's interdisciplinary progress note revealed an interdisciplinary team note dated 05/08/24 summarizing the events of 05/03/24. The note stated Resident #83 was at the dining room table, seated across from another make resident who he began to converse with. An unnamed visitor reported a physical altercation, with another resident observed to place his hands on Resident #83's left arm. Staff responded and separated the residents, who were then assessed by nursing staff. The aggressor is not identified in the note. Subsequent progress notes, also dated 05/08/24 reflected Resident #83 had a verbal disagreement with another male resident, and the resident's son was notified of the 05/03/24 event on 05/06/24 at 2:30 P.M. The progress notes are silent to physician notification of the altercation. Review of SRI #247115, timely filed on 05/03/24 for the event which occurred on 05/03/24, revealed an alleged occurrence of resident-to-resident physical abuse between Resident #100 and Resident #83. The investigative file contained staff statements from STNA #262 and STNA #254. The witness statements contained in the investigative file were dated 05/03/24 and were observed to be modified with a different colored pen rephrasing aspects of the statement. STNA #252's original statement recalled Resident #83 take a swing at Resident #100's head and Resident #83 stating you're not going to hit me. The statement was rephrased to indicate Resident #83 only moved his arm towards Resident #100, with the word head crossed out. STNA #262's original statement reported seeing Resident #83 and Resident #100 face to face with both residents angry with each other and indicated she had only witnessed the tail end of it. The phrase face to face was rephrased to speaking to each other and the part about both residents being angry was crossed out. The handwritten staff statements were re-typed and recorded by the DON and signed by each staff member. During an interview on 05/07/24 at 3:10 P.M., STNA #262 revealed she did witness the tail end of the altercation between Resident #100 and Resident #83. Both residents were very angry, and Resident #83 had stated Resident #100 hit him. She recalled Resident #83 had a hand print on his arm and a new skin tear, but Resident #100 was uninjured. During an interview on 05/09/24 at 4:20 P.M., the DON and RDCO #250 verified this instance was not timely documented in the residents' medical record. 5. Review of both Resident #100 and Resident #101's interdisciplinary progress notes from 05/01/24 to 05/14/24 revealed no nursing documentation regarding a resident-to-resident altercation on 05/06/24 between the two residents. There was no description of the incident, any assessment of the residents following the incident, any intervention taken by staff, or care plan revisions implemented following the incident. Review of Resident #101's progress notes revealed the only documentation of an alleged event on 05/06/24 occurring were psychosocial follow up notes dated 05/06/24 and 05/08/24 reflecting no adverse psychosocial events were suffered by Resident #101. Review of Resident #100's progress notes revealed no documentation regarding an alleged event on 05/06/24. A note dated 05/08/24 revealed Resident #100's emergency contact was notified of the incidents which occurred with Resident #100 on 05/03/24 and 05/06/24. As of 05/14/24, there was no documentation of any alleged resident-to-resident altercation. During an interview on 05/09/24 at 4:20 P.M., the DON and RDCO #250 verified this altercation was not timely documented in the medical record. Review of the policy titled OHIO Abuse, Neglect, & Misappropriation, undated, revealed in the event a situation is identified, an investigation by executive leadership will follow up. Statements will be obtained from staff related to the incident, including victim, person reporting the incident, accused perpetrator, and witnesses. This statement should be in writing, signed, and dated at the time it was written. Supervisors may write the statement for a person giving a statement about the incident to them and the person giving the statement must sign and date it, or a third party may witness the statements. The facility will take measures to protect residents from harm during an investigation. Allegations that does not result in serious bodily injury must be reported within 24 hours. In the event alleged abuse involves a resident-to-resident altercation, the residents will be placed in separate areas by staff, and appropriate physical assessments will be completed on each resident. The physician will be notified, the care plan updated, and the appropriate referrals made. Documentation of the facts and findings will be completed in each resident medical records. The physician and resident representative should be notified, and care plans should be updated. This deficiency is an example of continued non-compliance investigated under Complaint Number OH00153688 and continued non-compliance from the survey dated 03/04/24.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

Based on record review, staff and resident interview, policy review, and self-reported incidents (SRI) review, the facility failed to maintain accurate resident records. This affected four (Residents ...

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Based on record review, staff and resident interview, policy review, and self-reported incidents (SRI) review, the facility failed to maintain accurate resident records. This affected four (Residents #84, #98, #101 and #100) of eight residents reviewed for accuracy of medical records. The facility census was 107. Findings include: 1. Review of the medical record for Resident #84 revealed an admission date of 11/17/23. Medical diagnoses included dementia without behavioral disturbance, anxiety, and schizophrenia. Resident #84 resided on the secured memory care unit. Review of Resident #84's interdisciplinary progress notes revealed a note dated 05/08/24 by Social Services Director (SSD) #300. The note referenced SSD #300 speaking to Resident #84 following an incident that occurred. The note revealed Resident #84 had no recollection of the event and no adverse psychosocial effects. Review of Resident #84's Treatment Administration Record (TAR), dated May 2024, revealed target behaviors staff was monitoring for included anxiety, refusing care, and refusing medications. Resident #84 was not recorded as having any behaviors in May 2024. 2. Review of Resident #98's medical record revealed an admission date of 02/20/24. Medical diagnoses included severe dementia with agitation, panic disorder, depression, and insomnia. Resident #98 was a resident of the secured memory care unit. Review of Resident #98's care plan, dated 03/06/24, revealed Resident #98 had a behavior problem related to dementia and had verbal and physical behaviors towards staff. Interventions included to approach and speak to the resident in a calm manner, obtain behavioral health consult as needed, encourage to participate in activities, monitor behavioral episodes and attempt to determine the underlying cause and notify medical provider of increased episodes of behaviors. Review of Resident #98's TAR revealed no behavior monitoring was located on the resident's MAR or TAR for April 2024 or May 2024. Review of Resident #98's interdisciplinary progress notes revealed a note dated 05/10/24 at 1:04 P.M. authored by the Director of Nursing (DON), which referenced her receiving a call on 05/05/24 involving a resident-to-resident occurrence on the secured memory care unit involving Resident #98. The note referenced Resident #98 was providing increased supervision, redirected, and provided with diversional activities. A subsequent note dated 05/10/24 at 1:30 P.M., also by the DON, revealed Licensed Practical Nurse (LPN) #338 notified Medical Director (MD) #750 and Resident #98's family member on 05/05/24 at 10:30 P.M. Review of the Ohio Department of Health's (ODH) Certification and Licensure System (CALS) revealed a SRI, dated 05/05/24, revealed Resident #98 wandered into Resident #84's room and began a verbal interaction. Resident #98 was then observed to place his bilateral hands around Resident #84's neck. Staff intervened and separated the residents. The SRI was unsubstantiated due to both residents having cognitive impairments. During an interview on 05/08/24 at 4:05 P.M., LPN #338 stated she was the nurse on duty for the 05/05/24 incident. She walked into Resident #84's room, observed Resident #98 grasping, with both hands, Resident #84's throat. LPN #338 stated the two residents were separated. LPN #338 stated she was told by the DON via text message to notify the provider and the family, but not to give details of the incident, just a statement that there was a male to male physical interaction on the memory care unit would be sufficient. LPN #338 stated she was told by the DON that the DON would take care of documenting the event, but she felt uncomfortable because she noticed there was no entry in either of the two resident's records of the event. During an interview on 05/08/24 at 12:10 P.M., SSD #300 verified she was not aware of an altercation between Resident #84 and Resident #98 on 05/05/24. SSD #300 stated nothing was discussed in morning meeting or clinical meeting for the last three mornings and no one had told her. SSD #300 checked both Resident #84 and Resident #98's interdisciplinary progress notes and records and verified there was no documentation of the alleged event recorded in either resident's medical records. During an interview on 05/09/24 at 7:58 A.M., State Tested Nursing Assistant (STNA) #394 stated they were a witness to the altercation on 05/05/24 between Resident #84 and Resident #98. STNA #394 stated the staff on 05/05/24 was told by the DON to not document anything in the medical record. STNA #394 stated they wrote a statement but was unsure what became of it. STNA #394 stated he had previously been told by both the DON and a (unnamed) nurse that if there was one more resident-to-resident interaction state will be back in. 3. Review of Resident #101's medical record revealed an admission date of 01/29/21. Medical diagnoses included moderate dementia with behavioral disturbance, bipolar disorder, anxiety, muscle weakness, and obsessive-compulsive disorder. Resident #101 was a resident of the secured memory care unit. Review of Resident #101's care plan, initiated on 03/28/24 and revised on 04/28/24, revealed Resident #101 had a behavior problem with behaviors that included moving the nursing cart, trying to steal food, disrobing, and aggressive with other residents. Interventions included to approach and speak in a calm manor, communicate with the resident and representative regarding behaviors and treatment, and notifying the medical director of increased episodes of behaviors. Review of Resident #101's interdisciplinary progress notes revealed a note dated 05/06/24 at 1:37 P.M. authored by SSD #300. The note referenced SSD #300 discussing a situation that happened the morning of 05/06/24 with Resident #100. Resident #101 recalled Resident #100 got her in the head and pulled her hair. The note referenced Resident #100 reported she was fearful of Resident #100 and SSD #300 provided emotional support. Subsequent notes authored by SSD #300 on 05/07/24 at 12:20 P.M. and 05/10/24 at 12:12 P.M. provided psychosocial follow up with no adverse psychosocial effects. Additional review of Resident #101's progress notes from 04/14/24 to 05/14/24 revealed no description of the alleged incident on 05/06/24, no intervention taken, no assessment completed by nursing. The only mention of an incident occurring on 05/06/24 was a note dated 05/08/24 at 11:52 A.M. authored by LPN Unit Manager (UM) #410 stating Resident #101's sister was notified on 05/06/24 at 2:38 P.M. of an incident that occurred on the morning of 05/06/24. Review of Resident #101's TAR revealed no behavior monitoring was located on the resident's MAR or TAR for April 2024 or May 2024. 4. Review of Resident #100's medical record revealed an admission date of 07/14/20. Medical diagnoses included frontal lobe and executive function deficit following cerebral infarction (stroke), depression, schizoaffective disorder, insomnia, and a history of psychoactive substance abuse (in remission). Review of Resident #100's care plan, initiated 07/27/21 and revised on 10/24/23, revealed Resident #100 had a behavior problem at times. He was recorded as having impulsive behaviors, wandered into other residents' rooms, may take other residents' belongings. Resident #100 may experience increased agitation, or threaten violence, refuse care, and refuse medications at times of increased agitation. Care planned interventions included behavioral health consults as needed, communicate with resident/resident representative regarding behavior and treatment, intervene as necessary to protect the rights and safety of others, and implement nonpharmacological interventions of redirection and offering food and drink. The plan of care stated to notify the medical provider of increased episodes of behaviors. Review of Resident #100's progress notes from 05/01/24 to 05/14/24 revealed a note authored by SSD #300, dated 05/06/24 at 1:31 P.M., indicating that Resident #100 had been involved in an incident earlier that day with Resident #101. Resident #100 declined to talk to SSD #300 about the incident. Subsequent social service progress notes indicating the facility was seeking alternate placement were recorded by SSD #300. There was no nursing documentation of any alleged event or interaction between Resident #100 and Resident #101 during the above time frame. Review of the ODH CALS system revealed SRI #247217 was filed as an allegation of resident-to-resident physical abuse on 05/06/24. Resident #100 was observed by facility staff to place his hand on Resident #101's head and began tugging on Resident #101's hair. The report indicated the residents were separated and assessed. During an interview on 05/06/24 at 12:08 P.M., STNA #258 revealed there was a resident-to-resident interaction on the memory care unit. STNA #258 stated the DON asked staff to keep this situation quiet while a state surveyor was in the building and to delay documenting the incident until after the state surveyor had left. During an interview on 05/06/24 at 12:25 P.M., LPN #316 confirmed she witnessed an incident at approximately 8:00 A.M. where Resident #100 grasped a handful of Resident #101's hair and forcefully lifted her in an upright motion, with Resident #101's buttocks lifted a few inches off the seat of the chair. Resident #100 then dropped Resident #101 back down onto the seat of the chair after LPN #316 ran to separate the two residents. LPN #316 stated she had not documented the situation in either resident's medical records as the DON instructed her to not document, the DON would complete the documentation in each resident's medical record. During an interview on 05/09/24 at 4:20 P.M., the DON verified the lack of documentation in Resident #84, Resident #98, Resident #101, and Resident #100's medical records. The DON denied instructing staff to not document, rather had prior concerns with what and how staff were documenting and requested they review their charting with her prior to documenting in the medical record. The DON was unsure why resident interactions were still not documented in the medical record but stated there should be an entry in each record. Review of the policy titled OHIO Abuse, Neglect, & Misappropriation, undated, revealed in the event a situation is identified, an investigation by executive leadership will follow up. In the event alleged abuse involves a resident-to-resident altercation, the residents will be placed in separate areas by staff, and appropriate physical assessments will be completed on each resident. Documentation of the facts and findings will be completed in each resident medical records. The physician and resident representative should be notified, and care plans should be updated. This deficiency is an example of continued non-compliance investigated under Complaint Number OH00153688 and continued non-compliance from the survey dated 04/11/24.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on record review and interview, the facility failed to ensure a Registered Nurse (RN) was on duty for eight consecutive hours each day, seven days a week. This had the potential to affect all re...

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Based on record review and interview, the facility failed to ensure a Registered Nurse (RN) was on duty for eight consecutive hours each day, seven days a week. This had the potential to affect all residents residing in the facility. The facility census was 107. Findings include: Review of the daily staffing reports from 04/22/24 to 05/06/24 revealed the facility had no listed RN coverage for Saturday 04/27/24 and Saturday 05/04/24. An interview on 05/15/24 at 10:25 A.M. with Regional Director of Clinical Operations (RDCO) #250 verified the Director of Nursing was not working in the building on Saturday 04/27/24 or 05/04/24, nor was there any evidence any other RN worked on those two dates. RDCO #250 verified the facility should have an RN on duty every day, at least 8 hours a day. This deficiency represents non-compliance investigated under Complaint Number OH00153688.
Apr 2024 5 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0760 (Tag F0760)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident and staff interview, and review of a facility policy, the facility failed to ensure med...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident and staff interview, and review of a facility policy, the facility failed to ensure medications were administered as ordered. This affected two (#14 and #110) of five residents reviewed for medications. The facility census was 104. Findings include: 1. Review of Resident #14's medical record revealed admission to the facility occurred on [DATE] with diagnoses including rheumatoid arthritis, diabetes, chronic pain, and chronic obstructive pulmonary disease. Review of a comprehensive assessment dated [DATE] revealed Resident #14 was assessed as completely alert and oriented. Review of Resident #14's medical record revealed a physician order for the immunosuppressive medication to treat arthritis Humira subcutaneous (SQ) every 14 days. Review of Resident #14's medication administration record (MAR) for [DATE] revealed Licensed Practical Nurse (LPN) #232 documented on the MAR that Resident #14 received his Humira injection on [DATE]. There was no other documentation of the medication being administered during the month. Interview with Resident #14 on [DATE] at 8:24 A.M. confirmed there was a nurse recently who came in to administer the Humira injection and was not able to figure out how to do it correctly, so she threw the medication in the trash. Resident #14 confirmed this occurred on [DATE] and stated he spoke with the Director of Nursing (DON) regarding the situation. Interview with the Director of Nursing (DON) on [DATE] at 10:46 A.M. confirmed LPN #232 did not provide Resident #14 his Humira injection on [DATE] and signed off the [DATE] MAR as if she administered it. The interview confirmed Resident #14 originally told the Social Services Director on [DATE] about what happened and the facility started an investigation. Interview with LPN #233 on [DATE] at 10:46 A.M. stated after identifying Resident #14 did not receive his Humira injection on [DATE] another nurse gave Resident #14 his injection on [DATE]. The interview confirmed there was no documented evidence Resident #14 received the injection on the [DATE] MAR or in the progress notes. 2. Review of Resident #110's medical record revealed admission to the facility occurred on [DATE]. Diagnoses included dementia, chronic kidney disease and anxiety. Review of Resident #110's nursing progress notes dated [DATE] revealed Resident #110 had a decline in condition and the family gave consent for a hospice consult. Review of a nursing progress notes for Resident #110 dated [DATE] at 4:30 P.M. revealed family was notified of the continued health decline and Resident #110 was to be admitted to hospice in the morning. Review of a nursing progress note dated [DATE] at 11:42 P.M. revealed Resident #110 was assessed with mottling to bilateral feet and uneven increased abdominal respirations. Further review of nursing progress notes from [DATE] revealed Resident #110 was moaning and appear uncomfortable. The nurse called the physician who ordered the narcotic pain medication morphine and/or the antianxiety medication Ativan for comfort measures. Review of Resident #110's medication administration record (MAR) for [DATE] revealed the resident was ordered Morphine 20 milligrams per milliliter (mg/mL) to give 0.5 mLs by mouth every one hour as needed. The order had a start date of [DATE] at 12:19 A.M. and ended on [DATE] at 1:07 A.M. The same order was entered again with a start date of [DATE] at 1:33 A.M. and ended on [DATE] at 4:12 P.M. Further review of the [DATE] MAR revealed Resident #110 received no morphine during the month. Review of a nursing progress note dated [DATE] at 1:39 A.M. revealed the nurse was waiting on the pharmacy to call back with authorization to pull morphine for Resident #110. The resident appeared more comfortable and relaxed. Further review revealed Resident #110 expired on [DATE] at 1:55 A.M. Review of a nursing progress note dated [DATE] at 5:14 A.M. revealed the pharmacist called the facility that morning in regards to Resident #110's morphine order. The note identified the nurse informed the pharmacist Resident #110 had expired and had waited for over an hour, and would be placed on a call back list to receive authorization to pull the morphine from the facility's stock items. Further review of the note revealed the pharmacist apologized and indicated it had been a long night and they had technical issues that night and just was able to call the facility back. Interview with Cooperate Registered Nurse #231 on [DATE] at 2:14 P.M. verified Resident #110 did not received morphine as ordered when it was needed due to signs of discomfort. Review of a facility policy titled, Medication Administration, dated 2013, revealed it was the policy of the facility to provide resident centered care that meets the psychosocial, physical, and emotional needs and concerns of the residents. Medications should be administered only as prescribed by the provider. This deficiency represents non-compliance investigated under Complaint Number OH00151892.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

Based on medical record review, review of a self-reported incident, staff interview, and policy review, the facility failed to ensure residents were free from improper physician restraints. This affec...

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Based on medical record review, review of a self-reported incident, staff interview, and policy review, the facility failed to ensure residents were free from improper physician restraints. This affected one (#85) of three residents reviewed for restraints. The facility census was 104. Findings include: Review of Resident #85's medical record revealed admission to the facility occurred on 01/05/24 with medical diagnosis including subdural hematoma, alcohol abuse, stroke, seizures, and dementia. Review of a self-reported incident (SRI) dated 03/09/24 at 11:44 A.M. identified Licensed Practical Nurse (LPN) #214 observed LPN #220 place Resident #85 in a Broda chair (a type of chair use to help positioning) at the nurses' station with a gait belt strapped around her waistline. The investigation identified LPN #214 called the Director of Nursing (DON) to report the concern. The report identified the DON told LPN #214 to send LPN #220 home, remove Resident #85 from the Broda chair, and take the gait belt off. Interview with LPN #214 was completed on 04/02/24 at 7:39 A.M. The interview confirmed she witnessed LPN #220 put Resident #85 in a Broda chair and secure her in the chair with a gait belt. The interview confirmed Resident #85 was not in the chair for more than 10 to 20 minutes and she called the DON because there was no physician orders for restraining Resident #85. Interview with State Tested Nurse Aide (STNA) #225 occurred on 03/09/14 at 12:14 P.M. and confirmed she was working in the facility on 03/09/24 when the incident occurred with Resident #85. The interview confirmed LPN #220 told STNA #230 to take Resident #85 out in a Broda chair and strap her in the chair with a gait belt. STNA #225 was asked to get the type of gait belt that was used to strap the resident into the chair. STNA #225 obtained a belt that had a click closed secured latch. STNA #225 confirmed the gait belt was around Resident #85 waist and around the chair so the resident could not stand up. Interview with LPN #220 occurred on 04/02/24 at 2:28 P.M. and confirmed Resident #85 was crawling on the floor and she was concerned the resident was going to hurt herself. LPN #220 confirmed she told STNA #230 to put Resident #85 in a Broda chair and she had a gait belt, and confirmed she did not even think about the gait belt being a physical restraint. LPN #220 confirmed Resident #85 was in the Broda chair with the gait belt around her at the nurses' station so she could keep the resident safe. Review of the undated facility policy for physical restraints revealed the definition referred to any manual method or physical or mechanical device, material, or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom of movement or normal access to one's body. Physical restraints may include, but are not limited to using devices in conjunction with a chair, such as trays, tables, cushions, bars or belts, that the resident cannot remove and prevents the resident from rising. This deficiency represents non-compliance investigated under Master Complaint Number OH00151966.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, medical record review, staff interview, and policy review, the facility failed to ensure medications were ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, medical record review, staff interview, and policy review, the facility failed to ensure medications were stored in a safe and proper manner. This affected one (#17) of five residents reviewed for medications. The facility census was 104. Findings include: Review of Resident #17's medical record revealed the resident was admitted to the facility on [DATE] with medical diagnoses including subdural hemorrhage, kidney failure, and convulsions. Review of Resident #17's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was assessed with severe cognitive impairment. Observation on 04/02/24 at 9:31 A.M. in Resident #17's room revealed there was a cup full of medications sitting on the bedside stand. Continued observation revealed Licensed Practical Nurse (LPN) #213 was overheard telling Resident #17 she would leave the medications for him to take later, and LPN #213 was then observed to moving the medication cart down the hallway away from the resident's room. Interview with LPN #213 on 04/02/24 at 9:37 A.M. confirmed she left Resident #17's medications at the bedside and did not observe him take the medications. Review of the facility's undated medication administration policy revealed to remain with the resident until medication was swallowed and do not leave medication at the bedside. This deficiency was an incidental finding related to allegations contained in Master Complaint Number OH00152382.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and resident and staff interviews, the facility failed to ensure medication administration was ac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and resident and staff interviews, the facility failed to ensure medication administration was accurately documented in the medical record. This affected one (#14) of five residents reviewed for medications. The facility census was 104. Findings include: Review of Resident #14's medical record revealed admission to the facility occurred on 06/13/19 with diagnoses including rheumatoid arthritis, diabetes, chronic pain, and chronic obstructive pulmonary disease. Review of a comprehensive assessment dated [DATE] revealed Resident #14 was assessed as completely alert and oriented. Review of Resident #14's medical record revealed a physician order for the immunosuppressive medication to treat arthritis Humira subcutaneous (SQ) every 14 days. Review of Resident #14's medication administration record (MAR) for March 2024 revealed Licensed Practical Nurse (LPN) #232 documented on the MAR that Resident #14 received his Humira injection on 03/27/24. There was no other documentation of the medication being administered during the month. Interview with Resident #14 on 04/11/24 at 8:24 A.M. confirmed there was a nurse recently who came in to administer the Humira injection and was not able to figure out how to do it correctly, so she threw the medication in the trash. Resident #14 confirmed this occurred on 03/27/24 and stated he spoke with the Director of Nursing (DON) regarding the situation. Interview with the Director of Nursing (DON) on 04/11/24 at 10:46 A.M. confirmed LPN #232 did not provide Resident #14 his Humira injection on 03/27/24 and signed off the March 2024 MAR as if she administered it. The interview confirmed Resident #14 originally told the Social Services Director on 03/28/24 about what happened and the facility started an investigation. Interview with LPN #233 on 04/11/24 at 10:46 A.M. stated after identifying Resident #14 did not receive his Humira injection on 03/27/24 another nurse gave Resident #14 his injection on 03/30/24. The interview confirmed there was no documented evidence Resident #14 received the injection on the March 2024 MAR or in the progress notes. This deficiency was an incidental finding related to allegations contained in Complaint Number OH00151892.
MINOR (C) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, staff interview, and policy review, the facility failed to maintain daily posted nurse staffing data as required. This had the potential to affect all 104 residents residing in t...

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Based on observation, staff interview, and policy review, the facility failed to maintain daily posted nurse staffing data as required. This had the potential to affect all 104 residents residing in the facility. The facility census was 104. Findings include: Observation of the front door of the facility on 04/02/24 at 1:15 P.M. revealed a message board with the daily posted nurse staffing data dated 04/01/24 and 04/02/24. During an interview with the Director of Nursing (DON) on 04/02/24 at 1:39 P.M. a request was made to review the last two weeks of the facility's daily nurse staffing posting. The DON confirmed the facility had been throwing away the daily posted nurse staffing data and not keeping them as required. Review of the facility policy titled, Nurse Staffing Information, identified the facility will post the daily staffing information for public viewing and maintain the data for a minimum of 18 months. This deficiency was an incidental finding related to allegations contained in Master Complaint Number OH00152382 and Complaint Number OH00151892.
Mar 2024 6 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0624 (Tag F0624)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff, resident, and family interviews, record review, policy review, and review of a local police report,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff, resident, and family interviews, record review, policy review, and review of a local police report, the facility failed to ensure Resident #200 was not unnecessarily discharged from the facility and failed to ensure complete and accurate documentation related to Resident #200's discharge was recorded in the resident's medical record. This affected one (Resident #200) of three residents reviewed for discharge. The facility census was 104. Findings include: Review of the medical record for Resident #200 revealed an admission date of 10/02/23 and a discharge date of 01/29/24. Medical diagnoses included Chronic Obstructive Pulmonary Disease (COPD), poly neuropathy, anemia, venous insufficiency, and lymphedema. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #200 had a Brief Interview for Mental Status (BIMS) score of 15 indicating intact cognition. He was recorded as having verbal and other behaviors not affecting others during one to three days in a seven-day lookback period of the assessment. He was not identified to have any hallucinations or delusions or to have rejected care. Resident #200 required supervision for completion of activities of daily living. Review of the interdisciplinary progress note dated 01/28/24 revealed a note timed 4:40 A.M. which stated Resident #200 was observed standing in the doorway to his room bleeding from his leg. He was short of breath and observed with an oxygen saturation level of 62% (normal level 95-100%). Staff applied supplemental oxygen and called emergency medical services to transport the resident to the hospital. A progress note dated 01/28/24 at 5:17 A.M. authored by the Director of Nursing (DON) revealed she was notified by Resident #200's nurse that he was in possession of medications he did not have an order for. The nurse stated the resident was exhibiting erratic behavior and the resident insisted on taking two bottles of medications with him during transport to the hospital. The DON recorded she had advised the floor nurse to contact the local hospital to inform of the medications the resident had. A subsequent progress note dated 01/28/24 at 5:52 A.M. revealed the local hospital had phoned the facility to inform them Resident #200 refused all treatment and was being returned to the facility. Review of the facility incident report dated 01/28/24 revealed Resident #200 was in possession of a medication he did not have an order for. The nurse stated the resident was exhibiting erratic behavior and the resident insisted on taking two medication bottles with him to the emergency room on [DATE]. The report indicated that Resident #200 was agitated and unpredictable in his behavior, and law enforcement was notified. Review of the interdisciplinary progress note dated 01/29/24 and timed 3:40 A.M. revealed Resident #200 was observed in his room stating help. Resident #200 was on the side of the bed and observed to have trouble breathing. The nurse instructed an aide to summon emergency medical services while the nurse assessed Resident #200. Resident #200 was transferred to a hospital of his choice. A subsequent progress note dated 01/29/24 and timed 9:00 A.M. revealed the resident returned to the facility after all testing performed at the hospital was within normal limits. A progress note dated 01/29/24 at 1:31 P.M. revealed Social Services Director (SSD) #460 held a phone conference with an outside agency to assist Resident #200 in getting an apartment in the community. The note identified another application was received by SSD #460 and would be completed. The final progress note dated 01/29/24 timed 4:37 P.M. authored by the DON revealed Resident #200 and his family were gathering the resident's belongings. The resident left the facility with family at this time on his own accord. Review of a local police report number 24-01507, dated 01/28/24, revealed the facility contacted emergency services as Resident #200 was getting aggressive and they requested the police to come assist. The police responded to the facility on [DATE] at 6:49 A.M. and upon arrival met with nursing staff who stated they were attempting to remove a male from the facility for bringing in an outside prescription drug. Resident #200 was stated to have brought suboxone into the facility that was not prescribed by said staff. Officers then spoke with Resident #200 who stated he was not leaving, as he was a resident of the facility. Resident #200 was informed by staff and officers that he was violating the facility rules and that he was being asked to leave the premises. Due to Resident #200 being a long-term resident of the facility and having medical issues he was not immediately removed by the police. The police officer advised the facility staff that the local Law Director would be contacted to review charges of criminal trespass for Resident #200. An entry on the police report dated 01/29/24 stated the officer met with the local Law Director and the resident did not have the right to refuse leaving the property. The local Law Director stated if the subject refused after being given a warning, he could be charged with criminal trespass. The police contacted the facility's administrative staff and advised them of the ruling. They relayed the information to the subject (Resident #200) who continued to refuse to leave the property. The officer then stated he traveled to the facility, contacted the subject and advised him if he did not leave within a reasonable amount of time, he would be arrested for criminal trespass. The subject (Resident #200) agreed to leave the facility at 6:00 P.M. Review of the video recording in Resident #200's room dated 01/29/24 beginning at 2:44 P.M. revealed a police officer in the doorway of Resident #200's room, and Resident #200 seated in a wheelchair facing the officer in the doorway. SSD #460 and the DON were visible in the doorway of Resident #200's room behind the police officer. The officer stated he had a meeting with the local Law Director to hear the resident's side and the facility's side, and the resident was being asked to leave the building. The officer stated to the resident if the facility says you have to leave the premises today then you have to. The officer further stated to the resident you realize if you don't voluntarily leave, what happens next, you will be arrested for criminal trespassing. The officer stated Resident #200 had to prepare to leave within a reasonable time frame and stated he would give the resident until 6:00 P.M. the same day to leave the facility. The resident can be heard on the video asking if he had rights, and stated he was not signing an AMA (against medical advice discharge form). The officer stated directly to the resident that if he did not leave the facility by 6:00 P.M. the officer would come back and arrest him for criminal trespass. Resident #200 stated he wanted to adhere to the law. The video ended on 01/29/24 at 2:48 P.M. An interview on 02/20/24 at 10:35 A.M. with Family Member (FM) #325 revealed a relation to Resident #200. FM #325 stated Resident #200 was a long-term resident of the facility and was kicked out of the facility by the police on 01/29/24. FM #325 stated the facility had phoned the police, who were present at the facility twice, once on 01/28/24 and the second time on the day of discharge 01/29/24. FM #325 stated Resident #200 did have a car and was able to drive, but he had no home to go to and Resident #200 had no other choice but to go to the home of FM #325. An interview on 02/20/24 at 11:52 A.M. by phone with Resident #200 revealed he was currently at another facility. He recalled the incident from 01/28/24 and 01/29/24 and stated the facility had called the police, who responded and threatened to arrest him if he did not leave. Resident #200 stated he did not want to leave the facility, and had not planned, or thought about, leaving the facility against medical advice. Resident #200 stated he had no home to go to, but feared being arrested by the police. Resident #200 stated he could only walk short distances and was dependent on a wheelchair for mobility due to chronic leg issues. He stated when he left the facility, he drove himself to the home of FM #325 as he had nowhere else to go. An interview on 02/20/24 at 4:49 P.M. with the DON revealed Resident #200 was a former resident of the facility. On 01/28/24, a Sunday, there was a situation where an aide saw what she believed to be a bottle of suboxone (medication used to treat dependence on opioid drugs) on or around Resident #200's coat when she was assisting with preparing him for an emergency department transfer. After Resident #200 left with the squad for the emergency department, the aide communicated to Licensed Practical Nurse (LPN) #409 what she saw, and LPN #409 phoned the DON to inform her of the situation. The DON stated she was not in the building on Sunday, but the information was relayed to her by the nurse on duty that upon the resident's return from the emergency department, Resident #200 exhibited erratic behavior and the police were called who responded to the building. The DON was unsure exactly what behaviors were exhibited but staff described belligerent behaviors. On 01/29/24, the police made a return visit to the facility, and after consulting the local Law Director, determined the police could legally remove Resident #200 from the building and charge him with criminal trespassing. She discussed with Resident #200, and so did the police, if the resident left on his own accord, the matter would be dropped, and no arrest or charges would occur. The DON stated this was a police directive that she did not believe the facility could influence or go against the police. The police gave Resident #200 until 6:00 P.M. that day to leave the building. The staff assisted Resident #200 in packing up his belongings, and a family member arrived at the facility to get him. The DON stated she was unsure where he went upon discharge and verified the circumstances leading up to Resident #200's discharge from the facility were not recorded in his medical record. An interview on 02/21/24 at 5:51 A.M. with Licensed Practical Nurse (LPN) #409 revealed she was on duty Saturday night 01/27/24 into the morning of Sunday 01/28/24 and had to send Resident #200 out to the hospital for shortness of breath and a low oxygen level. He had a car at the facility and would periodically sign out of the facility on a leave of absence and return on his own accord. On the morning of 01/28/24, Resident #200 had requested his coat prior to leaving with the squad. LPN #409 had been attending to the resident and STNA #399 retrieved Resident #200's coat. She noticed two pill bottles in or near Resident #200's coat, neither of which were from the facility's pharmacy. LPN #409 stated she was told by STNA #399 one of the bottles was suboxone. LPN #409 stated she phoned the DON and was told to communicate what the aide saw to the local emergency department. Resident #200 returned to the facility after declining treatment at the local emergency department. Upon the resident's return, she, and Central Supply Coordinator (CSC) #407, talked with Resident #200 and asked him for the pill bottles. Resident #200 produced two bottles of antibiotics, one being Bactrim (generic name Sulfamethoxazole-trimethoprim, an antibiotic used to treat bacterial infections), and she could not remember the other medication. An interview on 02/21/24 at 6:40 A.M. with Central Supply Coordinator (CSC) #407 revealed she was the weekend manager on duty and assisted LPN #409 in talking to Resident #200 about the prescription medications that were allegedly in his room. LPN #409 and CSC #407 asked Resident #200 for his prescription medications he did not have an order for, and he provided two pill bottles. CSC #407 stated she was told by staff the two bottles were antibiotics, but she was not a clinician to say for certain. CSC #407 stated the police were called as Resident #200 refused to provide the suboxone. When the police arrived, he refused to allow the staff or police to search his room. The police left the building and indicated they would return the next day after discussing the situation with the local law director. An interview on 02/21/24 at 8:19 A.M. with Ombudsman #610 revealed she was not informed by the facility of Resident #200's planned discharge. Ombudsman #610 stated she received an urgent phone call on 01/29/24 around 4:00 P.M. from FM #325 who stated Resident #200 was told by the police he had to leave the facility by 6:00 P.M. that day. Ombudsman #610 phoned the Social Services Director (SSD) #460 and attempted to intervene. Ombudsman #610 spoke with SSD #460, the DON, and Administrator #625; facility staff indicated on the phone conversation that the situation with Resident #200's discharge was solely a police matter and out of the hands of the facility. An interview on 02/21/24 at 9:52 A.M. with SSD #460 revealed she started at the facility mid-January and did not know Resident #200 well. She recalled the instance surrounding Resident #200's discharge, and identified the situation started over the weekend, and continued into Monday 01/29/24. The police came to the facility after contacting the local Law Director and stated the resident had to leave against medical advice or the police would arrest Resident #200 for criminal trespass. SSD #260 stated Administrator #625 indicated the facility would treat this situation as Resident #200 leaving against medical advice and instructed her not to attempt to set up any discharge arrangements or services for Resident #200. SSD #460 verified Resident #200 stated he did not want to leave against medical advice and had no plans for immediate discharge prior to police involvement. SSD #460 stated she recently assisted Resident #200 in filling out an application for a home choice program but there was a process and a long waiting list, and no arrangements were in place as of 01/29/24. SSD #460 stated she believed the discharge was unsafe and stated she had no clue who Resident #200 left with or what location he discharged to. SSD #460 indicated Resident #200 had a car at the facility but had no security of knowing he went to a safe environment, and again verified she had not set up or attempted to set up any services, nor had there been an evaluation to identify and/or meet Resident #200's care needs. An interview on 02/21/24 at 11:52 A.M. with Administrator #625 revealed knowledge of the police interaction with Resident #200. Administrator #625 stated he was not aware of the situation until 01/29/24, at which time he was informed there was a police directive for Resident #200 to leave. Administrator #625 indicated he did not initiate a 30-day or an immediate discharge notice, as there was no need to give a discharge notice. Administrator #625 stated he believed the police's verbal directive trumped the facility's discharge process. Administrator #625 indicated Resident #200 was safe when he left the building but stated he did not know Resident #200's discharge location, nor did he know any staff member of the building who was aware of where Resident #200 discharged to. Administrator #625 stated the facility treated Resident #200's discharge as against medical advice but verified Resident #200 never signed a discharge against medical advice form and stated he did not wish to leave against medical advice. Administrator #625 stated he absolutely believed Resident #200's choice to discharge and leave the facility on 01/29/24 was directly related to the police threatening to arrest him for criminal trespassing. A follow up interview on 02/22/24 at 5:20 P.M. with Administrator #625 verified the facility did not give any discharge notice, did not document notifications to the physician or responsible party, nor did facility staff initiate or document conversations with the ombudsman in Resident #200's medical record. Administrator #625 stated he never looked up the Ohio Revised Codes as referenced by the police officer on 01/29/24 and in the local police report, nor ever questioned the police's directions or decisions. Administrator #625 stated more could have been done to ensure Resident #200 was safe upon discharge on [DATE]. A follow up interview on 02/27/24 at 10:24 A.M. with SSD #460 verified prior to the police involvement Resident #200 had not mentioned leaving against medical advice. She stated she had had a discharge planning meeting earlier that day with an outside agency and Resident #200, but there was a long wait list for senior housing, and there were no solid plans for the resident's discharge on [DATE]. SSD #460 stated she was uncomfortable with the decision to discharge the resident but was following the directive of Administrator #625. An interview conducted on 02/27/24 at 3:49 P.M. with Nurse Practitioner (NP) #475 verified she was not aware Resident #200 left against medical advice until the next day, after the fact. NP #475 verified she placed a note in Resident #200's record indicating he had left against medical advice, as that is what the staff had relayed to her. NP #475 stated she was not notified of the against medical advice situation when it was occurring. Review of the undated policy Resident Rights identified residents have the right to discharge planning and protection against unfair transfer or discharge. The resident additionally may not be made to leave the nursing home unless any of the following are met: transfer is necessary for the welfare, health, or safety of resident or others, resident no longer requires the care due to health improvement to the point nursing home care is no longer necessary, failure to pay for services or the facility closes. Residents have a right to appeal a transfer or discharge to the state. Except in emergencies, the facility must provide a 30-day written notice of the plan and reason to discharge or transfer the resident and the facility will provide a safe and order transfer or discharge and provide proper notice of bed-hold and/or readmission requirements. Review of the undated policy, Transfer and Discharge Policy, revealed it is the policy of this facility to provide resident centered care that meets the psychosocial, physical, and emotional needs and concerns of the residents, including a smooth transition of care for discharge or transfer. The discharge plan will identify the needs of each resident and will include the interdisciplinary team, will involve the resident and the resident's caregiver/support person, and will address the resident's goals of care and treatment preferences. Documentation in the resident's medical record must include the basis for the transfer or discharge. If the basis is because it is necessary for the resident's welfare and the resident's needs cannot be met in the facility, the facility must document the specific resident need that cannot be met and the facility's attempts to meet the resident's needs. This deficiency represents non-compliance investigated under Complaint Numbers OH00150661, OH00150658, OH00150640, and OH00149809.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0712 (Tag F0712)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and resident interviews, record review, and policy review, the facility failed to ensure physician visits were co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and resident interviews, record review, and policy review, the facility failed to ensure physician visits were completed as required. This affected four (Residents #01, #40, #43, and #200) of six residents reviewed for physician visits. The facility census was 104. Findings include: 1. Review of the medical record for Resident #01 revealed an admission date of 12/05/23. Medical diagnoses included dementia, cellulitis, malnutrition, and venous insufficiency. Review of the admission Minimum Data Set (MDS) 3.0 admission assessment dated [DATE] revealed Resident #01 had a Brief Interview for Mental Status (BIMS) score of 12, indicating moderately impaired cognition. Review of the medical record revealed Resident #01 was seen by the previous medical director, Medical Doctor (MD) #700 on 12/06/23. The record revealed Resident #01 had multiple visits by Nurse Practitioner (NP) #475 but did not contain evidence that Resident #01 had been seen by the new medical director, MD #750, or any other physician, since the visit dated 12/06/23. An interview conducted on 02/27/24 at 3:58 P.M. with Resident #01 revealed she was alert, awake, and aware of the current day of the week, current year, and where she was at. Resident #01 stated she had no knowledge of whom her physician was at the facility and denied any recent physician visits since arriving to the facility. 2. Review of the medical record for Resident #40 revealed an admission date of 07/19/17. Medical diagnoses included type II diabetes mellitus, pancytopenia, morbid obesity, and hypertensive heart disease. Review of the annual MDS assessment dated [DATE] revealed Resident #40 had a BIMS score of 15, indicating intact cognition. Review of the medical record revealed Resident #40 was seen by the former medical director, MD #700 on 02/24/23. The medical record revealed frequent visits by NP #475, but no additional physician visit until MD #750 saw Resident #40 on 02/08/24. An interview conducted on 02/27/24 at 2:23 P.M. revealed Resident #40 did not recall seeing a physician, only recognizing NP #475 as his primary provider. Resident #40 denied being notified that his in-house physician had changed. 3. Review of the medical record for Resident #43 revealed an admission date of 10/25/22. Medical diagnoses included chronic obstructive pulmonary disease (COPD), anemia, arthritis, and chronic kidney disease. Review of the quarterly MDS assessment dated [DATE] revealed Resident #43 had a BIMS score of 12, indicating moderately impaired cognition. Review of the medical record revealed Resident #43 was seen by MD #700 on 04/29/23 and 09/06/23. She had frequent visits recorded by NP #475 but no additional physician visit until MD #750 saw Resident #43 on 02/05/24. An interview conducted on 02/21/24 at 1:10 P.M. with Resident #43 revealed she had been asking to see a physician as she rarely sees one. 4. Review of the medical record for Resident #200 revealed an admission date of 10/02/23 and a discharge date of 01/29/24. Medical diagnoses included chronic obstructive pulmonary disease (COPD), poly neuropathy, anemia, venous insufficiency, and lymphedema. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #200 had a BIMS score of 15, indicating intact cognition. Review of the medical record revealed Resident #200 was seen by MD #700 on 10/21/23. The resident had multiple visits by NP #475 but had no additional physician visit after the visit dated 10/21/23. An interview on 02/20/24 at 11:52 A.M. with Resident #200 by phone revealed he could not recall the last time he saw an actual doctor while a resident of the facility. An interview on 02/27/24 at 1:15 P.M. with the Director of Nursing (DON) verified there had been a change in the facility's medical director in December 2023 and physician visits were not completed timely for Residents #01, #40, #43, and #200. An interview on 02/29/24 at 1:35 P.M. with MD #750 verified he took over after the prior medical director was already gone. MD #750 stated he is still getting caught up in seeing long term residents and thought he had a few months to see everyone. MD #750 stated he prioritized seeing the post-acute patients over long-term residents as he began to see residents at the facility. Review of the undated policy, General Physician Services, revealed residents will be evaluated by a physician at least once every thirty days for the first ninety days after admission or three evaluations. After this period, each resident will be evaluated every sixty days, but the physician must see the resident no less than every 120 days. This deficiency represents non-compliance investigated under Complaint Numbers OH00150658, OH00150640, and OH00149983.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected most or all residents

Based on record review, staff interview, and review of facility policy, the facility failed to ensure implementation of their abuse policy and obtain an employee background check was completed for Cul...

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Based on record review, staff interview, and review of facility policy, the facility failed to ensure implementation of their abuse policy and obtain an employee background check was completed for Culinary Aide #423 prior to working with residents and failed to keep the background check log up to date. This had the potential to affect all residents who reside in the facility who can receive service from Culinary Aide #423. The facility census was 104. Findings include: 1.Review of Culinary Aide #423's personnel file revealed a hire date of 08/09/23. Further review revealed no evidence of the completion, or attempt to complete, a background check prior to employment. Review of the staff schedules from 08/01/23 through 02/27/24 revealed Culinary Aide #423 was assigned to work on 08/09/23, 08/15/23, 08/16/23, 08/18/23, 08/22/23, 08/23/23, 08/25/23, 08/30/23, 09/01/23, 09/05/23, 09/06/23, 09/08/23, 09/12/23, 09/13/23, 09/15/23, 09/19/23, 09/20/23, 09/22/23, 09/23/23, 09/26/23, 09/27/23, 09/29/23, 10/03/23, 10/04/23, 10/06/23, 10/08/23, 10/10/23, 10/11/23, 10/13/23, 10/17/23, 10/18/23, 10/20/23, 10/21/23, 10/24/23, 10/25/23, 10/27/23, 10/28/23, 10/31/23, 11/01/23, 11/02/23, 11/03/23, 11/04/23, 11/10/23, 11/17/23, 11/18/23, and 11/19/23. Interview on 02/27/24 at 4:01 P.M. with Human Resource Manager #500 confirmed they did not perform a background check on Culinary Aide #423. Interview on 02/27/24 at 4:15 P.M. with Activities Leader #448 revealed culinary aides go all over the facility and don't work in a specific hallway. Interview on 02/27/24 at 4:16 P.M. with District Manager #111 revealed culinary aides are not assigned to anywhere specific. District Manager #111 also revealed the facility does not have any NPO (do not receive food by mouth) residents. 2. Review of the background check (BCI) log revealed missing staff members on the log compared to the staff list. [NAME] #474, PRN (as needed) Therapy #110, Culinary Aide #112, LPN #435, Activities Director #493, STNA #520, [NAME] #498, Director of Public Relations #461, Nurse Aide #425, Human Resource Manager #500, LPN #443, and Culinary Aide #423 were not on the BCI log. There was a gap on the log from 04/22/23 through 08/16/23, with two background checks done on 07/12/23. Interview on 02/27/24 at 11:13 A.M. with Human Resource Manager #500 revealed no one was checked on the BCI list for a four month period. Interview on 02/27/24 at 4:00 P.M. with the Administrator revealed employee files for the missing staff members on the BCI log were reviewed and BCI envelopes were not found. The Administrator had Human Resource Manager #500 call BCI and found BCI approval dates for all the missing employees other than Culinary Aide #423. Human Resource Manager #500 wrote the dates on the current staff list marked for the employees missing BCI checks. Review of facility policy titled OHIO Abuse, Neglect & Misappropriation, dated 05/23/23, stated Furthermore, it is the intent of this facility to employ only properly screened persons as a part of the resident care team by the applicable requirements. The policy also stated Following the personal interview and upon recommendation of the interviewer, background checks will be performed. Lastly, the policy stated A pre-hire criminal background check will be performed for all potential OHIO staff .
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected most or all residents

Based on interview, observation, and policy review, the facility failed to serve foods at the appropriate temperatures. The had the potential to affect all residents that resided in the facility as th...

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Based on interview, observation, and policy review, the facility failed to serve foods at the appropriate temperatures. The had the potential to affect all residents that resided in the facility as the facility identified all residents received food from the kitchen. The facility census was 104. Findings include: Interview on 02/21/24 at 12:40 P.M. with Resident #57 revealed the food is fair but usually cold. Interview on 02/21/24 at 12:55 P.M. with Resident #40 revealed the food delivered to his hall was usually last and the food was cold. Interview on 02/21/24 at 1:20 P.M. with Resident #43 revealed the food was not always hot. Interview on 02/21/24 at 3:17 P.M. with Resident #48 revealed sometimes the food was served cold. Observation of the lunch tray line on 02/22/24 at 11:56 A.M. with Culinary Director #490 and District Manager #111 revealed the lunch menu consisted of Italian sausage, Penne pasta, and spinach. Interview on 02/22/24 at 1:07 P.M. with Culinary Director #490 revealed they ran out of spinach for the lunch service. Culinary Director #490 stated broccoli was the substitute vegetable and there were 16 residents left to feed. Observation of the test tray being plated on 02/22/24 at 1:20 P.M. with Culinary Director #490. The Italian sausage was 170 degrees Fahrenheit, the Penne pasta was 150 degrees Fahrenheit, and the spinach was not on the test tray because it was not available. Broccoli was still in the steamer and not up to temperature at the time of the test tray being plated. The test tray left the kitchen at 1:28 P.M. Observation of the test tray and after all residents were served on 02/22/24 at 1:34 P.M. revealed Culinary Director #490, temperature checked and confirmed the following food temperatures: The Italian sausage was 130 degrees Fahrenheit, and the Penne pasta was 109 degrees Fahrenheit. Interview with Culinary Director #490 at the same time, revealed the hot food should leave the kitchen at 140 degrees Fahrenheit and be at least 130 degrees Fahrenheit when it gets to the residents. Culinary Director #490 verified the food temperatures were out the appropriate range. Interview on 02/22/24 at 3:45 P.M. with Nurse Aide #413 revealed residents reported the food and/or coffee was served cold. Interview on 02/27/24 at 2:45 P.M. with District Manager #111, revealed they try and keep the hot food at 135 degrees Fahrenheit and above as an appropriate temperature for food transportation. District Manager #111 verified there were no residents nothing by mouth (NPO) and all residents received food from the kitchen. Review of the Food Preparation Policy dated 09/2017 stated All foods will be held at appropriate temperatures, greater than 135 degrees Fahrenheit for hot holding and less than 41 degrees for cold holding. Review of the Meal Distribution Policy dated 09/2017 stated All food items will be transported promptly for appropriate temperature maintenance. This deficiency represents non-compliance investigated under Complaint Numbers OH00149983 and OH00149809.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0942 (Tag F0942)

Could have caused harm · This affected most or all residents

Based on record review, review of personnel records, and staff interview the facility failed to provide training on the rights of the residents to the staff. This affected three (Licensed Practical Nu...

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Based on record review, review of personnel records, and staff interview the facility failed to provide training on the rights of the residents to the staff. This affected three (Licensed Practical Nurses [LPNs] #435 and #443, and State Tested Nursing Assistant [STNA] #520) of the five personnel records reviewed. This had the potential to affect all 104 residents who resided in the facility. Findings include: Review of STNA #520 employee personnel file revealed a hire date of 12/11/23. The employee file contained no documented evidence of the rights of the residents training being provided to the employee prior to working in the facility. Review of LPN #435's employee personnel file revealed a hire date of 06/02/23. The employee file contained no documented evidence of the rights of the residents training being provided to the employee prior to working in the facility. Review of LPN #443's employee personnel file revealed a hire date of 07/07/23. The employee file contained no documented evidence of the rights of the residents training being provided to the employee prior to working in the facility. Interview on 02/27/24 at 4:47 P.M. with Human Resource Manager #500 confirmed LPNs #435 and #443, and STNA #520 personnel files had no documented evidence of the rights of the residents training being provided to the employees upon hire.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0943 (Tag F0943)

Could have caused harm · This affected most or all residents

Based on record review, review of personnel records, and staff interviews, the facility failed to provide abuse, neglect, exploitation and misappropriation of resident property training for staff. Thi...

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Based on record review, review of personnel records, and staff interviews, the facility failed to provide abuse, neglect, exploitation and misappropriation of resident property training for staff. This affected three (Licensed Practical Nurses [LPNs] #435 and #443, and State Tested Nursing Assistant [STNA] #520) of the five personnel records reviewed. This had the potential to affect all 104 residents who resided in the facility. Findings include: Review of STNA #520's personnel file revealed a hire date of 12/11/23. The employee file contained no documented evidence of abuse, neglect, exploitation, and misappropriation of resident property training being completed prior to working in the facility. Review of LPN #435's personnel file revealed a hire date of 06/02/23. The employee file contained no documented evidence of abuse, neglect, exploitation, and misappropriation of resident property training being completed prior to working in the facility. Review of LPN #443's personnel file revealed a hire date of 07/07/23. The employee file contained no documented evidence of abuse, neglect, exploitation, and misappropriation of resident property training being completed prior to working in the facility. Interview on 02/27/24 at 4:47 P.M. with Human Resources Manager #500 confirmed LPNs #435 and #443, and STNA #520 personnel files had no documented evidence of abuse, neglect, exploitation, and misappropriation of resident property training being completed upon hire.
Jan 2024 2 deficiencies 2 IJ (1 facility-wide)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of open and closed medical records, hospital record review, review of self-reported incidents (SRI)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of open and closed medical records, hospital record review, review of self-reported incidents (SRI), resident and staff interviews, and review of facility policies, the facility failed to ensure residents were adequately supervised and interventions were put in place to prevent a resident-to-resident altercation. This resulted in Immediate Jeopardy and the potential for serious life-threatening harm, negative health outcomes, and/or death when, on 10/19/23, one resident (#06) was involved in an altercation with another resident (#100) which resulted in Resident #06 being pushed to the floor by Resident #100 who had a documented history of aggression and past incidents of physical altercations with other residents. The facility's failure to have appropriate supervision and interventions in place for Resident #100 resulted in Resident #06, who was previously able to self-ambulate, sustaining sacrum and pubic fractures because of the fall, and have rendered the resident unable to freely walk and has significantly affected the resident's activities of daily living. This affected two (#06 and #100) of three (#99) residents reviewed for supervision. Additionally, the facility failed to ensure resident's smoking materials were safely secured per facility policy which placed the resident at risk for the potential for more than minimal harm that was not Immediate Jeopardy. This affected one (#79) of three residents reviewed for smoking. The facility census was 94. On 12/28/23 at 2:17 P.M., the Administrator, Director of Nursing (DON), Therapy Director #700, Licensed Practical Nurse (LPN) #800, Regional Director of Clinical Operations (RDCO) #150, and Regional Director of Operations (RDO) #160 were notified that Immediate Jeopardy began on 10/19/23 when Resident #06 returned from an outing with family and the resident engaged Resident #100 on the secured unit. Resident #06 and Resident #100, both assessed with impaired cognition, were walking in the hallway when Resident #06, formerly a nurse with a history of assisting other residents, approached Resident #100, and attempted to link arms. Per Resident #06's family interview, Resident #100 lifted Resident #06 off the ground and threw the resident to the ground. Resident #06 had complaints of pain and was sent to the hospital for evaluation on 10/19/23 with no concerns noted. Resident #06 returned to the facility and had additional diagnostic imaging completed on 10/20/23 with no issues noted. Resident #06 continued to complain of pain and discomfort so, on 10/25/23 Resident #06 was taken to the hospital and was diagnosed with sacral and pubic fractures which have prevented the resident from being able to walk. The Immediate Jeopardy was removed on 10/20/23 when the facility implemented the following corrective actions: • On 10/19/23 at 7:40 P.M., Resident #06 and Resident #100 were immediately separated following the incident. • On 10/19/23 at 7:45 P.M., Resident #100 was assessed, the physician was notified, and the resident was placed on increased supervision to ensure the safety of all residents. • On 10/19/23 at 8:00 P.M., Resident #06 was assessed and sent to the hospital for evaluation with no adverse findings noted. Resident #06 returned to the facility on [DATE] at 11:00 P.M. • On 10/19/23 at 8:40 P.M., staff statements were obtained related to the incident. • On 10/19/23 at 10:09 P.M., the police were notified of the incident. • On 10/19/23, all residents residing on the secured unit were assessed with skin assessments completed. There were no negative findings noted. • On 10/20/23 at 9:20 A.M., Resident #06 had diagnostic images completed by an in-house provider out of an abundance of caution with no negative findings noted. • On 10/20/23 at 11:43 A.M., Social Service Designee (SSD) #850 assessed Resident #100 who had no recollection of the events of 10/19/23 and no psychosocial changes. • On 10/20/23 at 1:43 P.M., SSD #850 spoke with Resident #06 and the resident's niece who voiced concerns regarding Resident #100. • On 10/20/23 at 3:48 P.M., a room change was completed for Resident #06 who was moved off the secured unit away from Resident #100 per request. • On 10/20/23 at 6:00 P.M., Resident #100 was placed on one-to-one supervision. • On 10/20/23, Certified Nurse Practitioner (CNP) #850 was updated on the situation and gave orders for an in-patient stay, medication review, and psychiatric review for Resident #100. • On 10/20/23, SSD #850 sent two referrals for Resident #100 to local psychiatric facilities and was denied by both. Resident #100 was to remain on one-to-one observation until a psychiatric evaluation was completed. • On 10/20/23, education was provided to all staff members regarding the facility's abuse policy and procedures by the DON. All staff were educated on 10/20/23. • On 10/24/23 at 2:00 P.M., Psychiatric Nurse Practitioner (PNP) #860 performed an assessment of Resident #100, including a medication review, with no concerns and no incidents of increased behavior. Resident #100's care plan was updated, and the resident was removed from one-to-one observation. Resident #100 remained free of incidents involving other residents. • On 10/25/23, ongoing audits to assess three residents for skin abnormalities weekly for six weeks to be completed by the DON/designee was initiated. The results of the audit observations were to be reviewed and trended for compliance through the facility's Quality Assurance Committee for a minimum of six months. No further skin abnormalities were identified. • On 12/28/23 at 10:35 P.M., nursing management was re-educated on resident supervision and the guidelines related to it by the DON. • On 12/28/23, all staff were re-educated by the DON on supervision and the guidelines related to it. • On 12/29/23 at 3:00 P.M., an initial audit of residents was completed by reassessing residents for the last 90 days who may have a history of resident-to-resident altercations, without provocation, and have interventions in place specific to those residents and monitor to ensure staff are implementing those interventions to prevent the same actions, situations, and/or practices from occurring in the future. This was completed by RDCO #150 with no negative findings. • Beginning 12/29/23, ongoing audits will be performed to ensure supervision is adequate on locked dementia unit daily for six weeks completed by the DON/or designee. • Beginning the week of 01/01/24, the Administrator will hold specialized Quality Assurance and Performance Improvement (QAPI) meetings weekly for six weeks for the duration of the ongoing audits to review results and review effectiveness of education. This will continue weekly for six weeks. • Beginning 01/02/24, ongoing audits of staff knowledge regarding the abuse policy and procedure, and supervision and guidelines will be conducted three times per week with three different staff members by the DON/designee. • Beginning 01/02/24, ongoing audits of residents to be completed by assessing residents moving forward involved in any resident-to-resident altercations, without provocation, and have interventions in place specific to those residents and monitor to ensure staff are implementing those interventions to prevent the same actions, situations, and/or practices from occurring in the future to be completed by DON/designee. • On 01/02/24, the Administrator/designee held a QAPI meeting to review the results of all initial audits to be provided by the DON. • Interviews on 12/29/23 and 01/02/24 between 9:00 A.M. and 3:00 P.M. with State Tested Nurse Aide (STNA) #300, STNA #310, STNA #320, STNA #330, LPN #140, LPN #400, and Registered Nurse (RN) #120 all verified they were educated regarding the facility abuse policy and reporting procedure as well as guidelines for resident supervision. All staff members interviewed were knowledgeable regarding the content of the education. Although the Immediate Jeopardy was removed on 10/20/23, the deficiency remained at Severity Level 2 (no actual harm with potential for more than minimal harm that is not Immediate Jeopardy) as the facility is still in the process of implementing their corrective action plan and monitoring to ensure on-going compliance. Findings include: 1. Review of Resident #06's medical record revealed an admission date of 08/15/23. Diagnoses included cerebral infarction, delirium, Alzheimer's disease, chronic obstructive pulmonary disease, and a transient alteration of awareness. Review of Resident #06's Minimum Data Set (MDS) assessment dated [DATE] revealed the resident had a moderate decline of cognitive function. The resident was assessed to require supervision with bed mobility, transfers, dressing, and personal hygiene, and required an extensive one person assist with toilet use. A walker, cane, or wheelchair were utilized as she was fully ambulatory. Review of the medical record for Resident #100 revealed an admission date of 11/28/22. The diagnoses included cerebral vascular accident, psychoactive substance abuse, dysphagia, and schizoaffective disorder. Review of Resident #100's quarterly MDS assessment dated [DATE] revealed the resident had a severe cognitive decline and the only behavior charted was rejecting care. Review of Resident #100's most recent care plan revealed he had a behavior problem at times due to impulsive behavior related to a stroke. The resident was known to lay on the floor at times, and wander into other resident's rooms and take their belongings. The resident experienced increased agitation, threatened violence, refused care, and refused medications when experiencing increased agitation. The care plan updated on 10/24/23 revealed the resident received a medication review with psychiatry. Review of a physician's application for emergency admission dated 08/29/20 revealed Resident #100 was admitted to a psychiatric hospital due to bizarre and aggressive behavior toward staff and other residents. The resident was yelling and threatening and involved in a physical altercation with another female resident that resulted in a fall and mild head trauma. Review of a self-reported incident (SRI) dated 08/26/21 revealed a female resident (#150) was walking down the hall of the memory care unit knocking on resident's doors. When Resident #150 came to Resident #100's door he pushed the female resident causing her to fall and hit her head. Resident #150 was transferred to the hospital for evaluation and found no injuries. Review of a physician's application for emergency admission dated 08/27/21 revealed Resident #100 had an ongoing psychiatric disorder and was at risk of harm to others and in need of inpatient psychiatric care. The resident was noted to be at risk of harming others and had assaulted a co-resident without any reason. Resident #100 had also tried to elope and required 24-hour supervision due to his behaviors. Review of an SRI dated 08/18/22 revealed Resident #100 was sitting at a table eating dinner when a female resident (#105) approached him and attempted to take his meal tray. Resident #100 stood up, grabbed her arm, and pushed her. There were no injuries. Review of an SRI dated 11/18/22 revealed Resident #100 and a female resident (#103) were walking through the memory care unit when Resident #100 became agitated. Resident #100 began yelling at Resident #103 to leave him alone, then pushed her which resulted in Resident #103 falling to the floor. Resident #103 received a bruise to the elbow. Review of Resident #100's progress note dated 02/22/23 revealed the resident was having increased behaviors and elevated vital signs. The resident was verbally and physically aggressive, and a physician order was received to send Resident #100 to a local psychiatric hospital. Review of an interdisciplinary team note dated 04/03/23 revealed an unnamed staff member observed Resident #100 kick another resident in the ankle with no injuries noted. Review of an SRI dated 10/19/23 revealed Resident #100 was ambulating independently in the memory care unit hallway when Resident #06 approached him and attempted to link arms. Resident #06 was formerly a nurse and had a history of assisting other residents in various ways. Per staff report, Resident #100 then moved away from Resident #06, pulling his arm away from her arm and grasp causing Resident #06 to lose balance and fall to the floor. Resident #06 had complaints of pain in her hip and was sent to a local hospital for evaluation and treatment. The niece of Resident #06 stated she witnessed the incident and Resident #100 pushed Resident #06 to the ground. Notifications were made to the Director of Nursing (DON) and Executive Director (ED) and an investigation was initiated. Statements were collected, and per staff report, Resident #100 was without any increased agitation, or recollection of events when interviewed. Immediately following the incident, Resident #100 was assessed, and the physician was notified and placed with increased supervision as an immediate intervention to ensure safety of all residents. Resident #06 returned to the facility on the same date from the emergency room (ER) without any injuries. On 10/20/23 the SSD #850 assessed Resident #100 who had no recollection of the event, and no adverse psychosocial effect. On that date the ED and SSD #850 interviewed Resident #06 and her niece, who were concerned regarding Resident #100. Resident #100 was known to wander in and out of rooms at times so a room change was requested. The facility nurse practitioner was updated on the investigation and orders were received to send a referral for inpatient medication and psychiatric review for Resident #100. Referrals were sent to two local facilities, and both were denied per SSD #850. In an abundance of caution, orders were received for one-to-one monitoring for Resident #100 until a psychiatric evaluation could be completed. On 10/24/23 a psychiatric consultation occurred, and Resident #100 was removed from one-to-one observation. A medication review was completed. Resident #100 remained without increased agitation or anxiety at that time and without any psychosocial impact. Resident #06 was assessed for further psychosocial adversities from baseline daily for 72 hours post-incident after a room change, and no further adverse effects were observed. Further review of the SRI dated 10/19/23 revealed after completing a full comprehensive investigation into this incident, Resident #100 was placed on increased supervision, a psychiatric evaluation was completed, and psychiatric referrals were made to two locations and were denied. A medication review was also completed for Resident #100 with no changes noted, the care plan was updated, and like residents had skin assessments completed by the nurse with no concerns. Review of Resident #06's ER report dated 10/19/23 revealed she was examined due to a fall. A computed tomography (CT) scan of her cervical spine, head, and brain revealed no concerns. An x-radiation (x-ray) of the left elbow and left femur also were negative. Diagnoses included a fall with a contusion of the left lower extremity and contusion of the left elbow. Review of Resident #06's social service note dated 10/20/23 revealed she did not feel safe residing near Resident #100. SSD #850 requested staff to keep Resident #100 away from Resident #06 and allow her to keep her door closed. Resident #06 was moved to a room outside of the memory care unit. Review of Resident #06's nursing notes dated 10/20/23 revealed due to continued pain, the physician ordered further testing for the resident. Review of Resident #06's x-ray results dated 10/20/23 revealed x-rays of the left shoulder, left arm, left leg, and left hip were negative for fractures. Review of Resident #06's medication administration record (MAR) dated 10/21/23 through 10/25/23 revealed the pain medication Tramadol 25 milligrams (mg) was prescribed for the resident due to pain. The medication was to be administered every six hours as needed for moderate to severe pain for five days. Documentation revealed on 10/21/23 the resident's pain level was rated a six on a ten-point scale with ten being the highest level of pain. On 10/23/23, Resident #06's pain was rated a seven, on 10/24/23 the resident's pain level was rated an eight, and on 10/25/23 the resident received three doses of pain medication for pain levels of 10, eight, and nine on a ten-point pain scale. Review of Resident #06's hospital notes dated 10/25/23 revealed the resident presented to the hospital for evaluation of left hip pain, and stated she sustained a fall last week and sought out care for this at a local hospital. Resident #06's niece stated the fall occurred in the nursing home due to her being pushed by another resident one week ago. Resident #06 denied any falls since that time. Resident #06 had continued pain in her lower back, left ribs, left hip, and the pain was worsening. The pain was present without walking or ambulation and when coughing and deep breathing. Review of a CT image of the left hip without contrast revealed fractures of the left sacrum (a bony structure located between the left and right hip bones forming the back of the pelvis) and left superior pubic ramus (pubic bone) and left inferior pubic ramus. These conditions have prevented the resident from walking since her fall on 10/19/23. Review of a CT image of the chest and abdomen revealed Resident #06 had a possible sternal fracture, however, this could be an artifact (a deviation of the visual integrity of an anatomic structure) of motion. Further documentation revealed Resident #06 had no tenderness over the sternum, so the physician believed the finding from the chest CT image to be an artifact for the possible sternal fracture. Resident #06 was in stable condition in the ER, although the resident was mildly hypoxic (low oxygen saturation) and was diagnosed with pneumonia of the right middle lobe. The resident was to be admitted to the hospitalist service for intravenous antibiotics for pneumonia as well as pain control and physical therapy for the fractures. Interview on 12/21/23 at 12:55 P.M. with the previous Administrator revealed Resident #100 did have issues in the past with aggression toward others, but he had not had any negative behaviors recently. The former Administrator stated Resident #06's family accused Resident #100 of pushing Resident #06 to the ground on 10/19/23, but due to a staff witness (STNA #330) having a statement of an accidental fall no ongoing precautions were put into place. The previous Administrator stated after the incident on 10/19/23 Resident #100 was placed on one-to-one observation and was seen by the facility psychiatric nurse practitioner who released him from close observation status. Observation on 12/27/23 at 9:10 A.M. and on 12/28/23 at 8:49 A.M. revealed Resident #100 was walking freely up and down the hallway in the memory care unit. The resident was walking alone. Staff were observed down the hallway caring for other residents. Interview with LPN #400 on 12/27/23 at 9:18 A.M. revealed Resident #100 did refuse care and would become verbally aggressive with staff. LPN #400 was aware of Resident #100's prior behaviors of aggression but denied any recent issues. There were no plans in place regarding Resident #100's aggression toward others. Interview with STNA #320 on 12/27/23 at 9:51 A.M. revealed Resident #100 walked freely about the memory care unit daily. STNA #320 denied seeing Resident #100 be aggressive toward other residents, but the resident would be aggressive toward staff and called staff inappropriate names. STNA #320 denied Resident #100 requiring any restrictions or plans regarding his previous behaviors. Interview with Resident #06's niece on 12/29/23 at 12:20 P.M. revealed she witnessed the incident on 10/19/23 between Resident #06 and Resident #100. Resident #06's niece stated she and Resident #06 returned to the facility from an outing. The niece and STNA #330 were in the hallway standing together when they witnessed Resident #100 shuffling down the hall. Resident #06's niece stated Resident #06 (a retired nurse and care giver) then informed Resident #100 that he should hold onto the handrail so he would not fall. Resident #100 grabbed Resident #06's shirt, lifted her off the ground, and threw her across the hallway. As Resident #06 fell, she hit her head on the handrail, and her buttocks bounced off the floor once and back down again. Resident #06's niece stated she screamed, and the nurse came running. Both Resident #06 and Resident #100 were assessed, and emergency medical services (EMS) was called for Resident #06. Resident #06's niece stated the resident was found to have no injuries with the testing that was done in the hospital, and five days after the fall the family felt Resident #06 was in too much pain, so with staff assistance the family transported Resident #06 to a different hospital. Resident #06's niece confirmed Resident #06 was then diagnosed with several sacral fractures, a breastbone fracture, and pneumonia due to not being able to ambulate or take deep breaths due to the pain and injuries. At the time of the interview Resident #06 continued to be non-ambulatory due to the injuries suffered in the fall on 10/19/23. Telephone interview with STNA #330 on 01/02/24 at 2:28 P.M. stated on 10/19/23, Resident #06 and her niece returned from an outing and the niece asked STNA #330 to get a sheet for the resident's bed. As STNA #330 and Resident #06's niece were walking down the hall, Resident #06 walked up to Resident #100, and she weaved her arm into his and was holding onto him. STNA #330 stated he then saw Resident #06 fall to the floor, and stated he did not see Resident #100 push Resident #06. STNA #330 stated he did witness Resident #100 push another resident previously for taking his comb which agitated Resident #100. Review of the undated facility policy titled, Unit Supervision, revealed it was the policy of the facility to provide resident centered care that meets the psychosocial, physical and emotional needs and concerns of the residents. Safety is a primary concern for our residents, staff, and visitors. 2. Review of Resident #79's medical record revealed an admission date of 10/07/21. Diagnoses included hemiplegia and hemiparesis following a cerebral infarction, chronic obstructive pulmonary disease, atrial fibrillation, contractures of the left wrist and right hand, and epilepsy. Review of Resident #79's MDS assessment dated [DATE] revealed the resident had an intact cognitive function. He had an upper body impairment on both sides. Review of Resident #79's most recent care plan revealed he utilized nicotine products. The resident was educated on the smoking policy. The care plan revealed he was independent and was in need of updating since his cerebral vascular accident and return from the hospital. Observation of Resident #79 on 12/21/23 at 8:59 A.M. revealed the resident was laying in his bed. On the floor to the left side of his bed was a lighter and also noted was a pack of cigarettes on top of his dresser which was situated at the foot of the bed. Interview with Resident #79 on 12/21/23 at approximately 9:00 A.M. revealed he was allowed to have his cigarettes and lighter on his person. Interview with STNA #300 on 12/21/23 at 9:01 A.M. verified that Resident #79 had a lighter and cigarettes in his room and that was not allowed per facility policy. Review of the undated facility policy titled, Resident Smoking Guidelines, revealed the facility staff will secure smoking material in a locked area when not in use by the resident/patient for both independent and supervised smokers. This deficiency represents non-compliance investigated under Complaint Number OH00149010.
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on observation, record review, job description review, staff interviews and policy review, the facility failed ensure it was administered in a manner that enabled it to use its resources effecti...

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Based on observation, record review, job description review, staff interviews and policy review, the facility failed ensure it was administered in a manner that enabled it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident by effectively implementing their plan of correction. This resulted in Immediate Jeopardy when on-going non-compliance was identified during an on-site complaint and post-survey revisit, with previous deficiencies centering around appropriate supervision to prevent and address resident-to-resident physical and verbal abuse by Resident #100 to five residents (97, #98, #80, #83, and #101) who resided on the Memory Care Unit (MCU). Additionally, the facility failed to ensure Resident #100, and Resident #91 were free from significant medication errors, failed to accurately maintain resident records to accurately record resident-to-resident altercations, and failed to correct the frequency of physician visits. The facility failed to effectively implement their previous plans of corrections to achieve compliance with the regulations which had the potential to affect all residents residing in the facility. The facility census was 107. On 05/10/24 at 9:43 A.M., the Administrator, Director of Nursing (DON), Regional Director of Clinical Operations (RDCO) #250 and Divisional Director of Clinical Operations (DDCO) #310 were notified that Immediate Jeopardy began on 02/12/24 when Resident #100, who was known to have an extensive history of aggressive behavior, had his antipsychotic medication erroneously omitted by a facility nurse while transcribing a consultant provider ' s new medication orders. On 04/24/24, Resident #100 began having increased aggressive behaviors towards residents and staff, with numerous incidents being reported by staff and few documented in the residents ' medical records. These behaviors included punching other residents, pulling hair in an upward motion lifting a resident up out of the chair, forceful grabbing of arms resulting in skin issues, and verbal threats of physical harm. The facility failed to implement their approved plan of corrections regarding enhanced supervision to prevent resident-to-resident altercations, failed to appropriately audit medical records for resident-to-resident altercations and significant medication errors, and failed to achieve compliance with the frequency of physician visits. The Immediate Jeopardy was removed on 05/16/24 when the facility implemented the following corrective actions: • On 05/07/24, laboratory testing and urinalysis was obtained for Resident #100 to rule out medical reasoning for increased agitation. • On 05/07/24, all self-reported incidents were completed and submitted to the Ohio Department of Health (ODH) by the Administrator. • On 05/07/24, an investigation of all incidents was conducted and completed by RDCO #250. • At the time of the incidents, Residents #97, #98, #80, #83, and #101 were interviewed and assessed by SSD #300 with no apparent adverse effect. • On 05/07/24, notification to the physician and families of the involved residents were completed by the DON. • On 05/07/24, the police department was notified of the resident-to-resident incidents by the Administrator. • On 05/07/24, Corporate Nurse #330 obtained staff statements regarding the resident-to-resident incidents, and anyone involved in the state reportable incidents. • On 05/08/24, Resident #100 was sent for an inpatient psychiatric evaluation. • On 05/08/24 (no time provided), Resident #100 ' s plan of care was updated with all interventions provided by RDCO #250. • On 05/10/24, a timeline of events was completed by the DON or designee. • On 05/10/24, an initial audit of all psychiatric progress notes received since 02/12/24, and all other physician notes since 04/10/24, was completed by Corporate Nurse #330. • On 05/10/24, an initial audit of all progress notes for the last 30 days for all residents was completed to identify any potential incidents that should be reported to ODH as a self-identified, state reportable, with proper investigation and notifications made and documented. This was completed by Corporate Nurse #330. • On 05/10/24, an audit of all resident-to-resident incidents was conducted to identify trends with residents and address increased behaviors, or risk for increased behaviors, and completion of interventions. This was completed by Corporate Nurse #330. • On 05/10/24, any residents found to be with trends of aggression or increased agitation will be referred for inpatient psychiatric evaluation and treatment by the Administrator. • On 05/10/24, education was provided to facility leadership on the abuse policy, risk management, investigation, supervision, behavior management policy, implementation of interventions, order transcription, and the risk escalation process. This education was completed by DDCO #310 and RDCO #250. • On 05/10/24, education was provided to all staff on the abuse policy, risk management and investigation, supervision, behavior management policy, order transcription. This was completed by RDCO #250. • On 05/10/24, education was provided to Psychiatric Nurse Practitioner #604, who will write all orders as telephone orders and communicate to nursing leadership in person prior to leaving the facility upon completion of rounds. This training was provided by RDCO #250. • On 05/10/24, an audit was conducted to ensure all residents had been evaluated by a physician. This was completed by Corporate Nurse #330. • On 05/10/24, Education was provided to the Administrator and DON on ensuring plans of correction are completed as written to achieve ongoing compliance. This was completed by DDCO #310. • An ongoing audit will be conducted weekly for psychiatric and physician progress notes received, observing for any noted orders that were not properly transcribed. This will be completed weekly by RDCO #250 beginning on 05/11/24. • An ongoing audit of resident ' s progress notes will be completed to identify any potential incidents that should be reported to ODH as a state reportable, with proper investigations and notifications made and documented will be completed by RDCO #250 or designee three times weekly for four weeks starting on 05/11/24. • An ongoing audit of all resident-to-resident interactions will be conducted to identify trends with residents, and address increased behaviors or risk, to assist in accurately maintaining the resident ' s record or record instances of resident-to-resident altercations. This will be completed by RDCO #250 or designee weekly for four weeks starting on 05/11/24 with oversight from [NAME] President of Risk Management #680. • Beginning 05/11/24, staff interviews will be conducted by RDCO #250 five days per week, one staff per unit, and three staff members per day on random shifts, to determine if any resident behaviors were identified. • An ongoing audit of the daily clinical meeting and its operations, with attention to the implementation, effectiveness of interventions, and to ensure all incidents are recorded accurately in the resident record will be conducted by RDCO #250 and Regional Director of Operations (RDO) #530 five times weekly for four weeks beginning on 05/13/24. • An ongoing audit of the frequency of physician visits, to ensure regulatory compliance, will be completed by RDCO #250 weekly. • The results of the audit observations will be reported, reviewed, and trended for compliance through the facility Quality Assurance Committee for a minimum of six months, then randomly thereafter for further recommendations. • Ad hoc Quality Assurance and Performance Improvement meetings were conducted on 05/13/24, 05/14/24, and 05/15/24 by the facility ' s interdisciplinary team. • On 05/16/24, behavior training specific to dementia and memory care, provided by an outside licensed behavioral specialist, was completed for all staff who work on the memory care unit. Although the Immediate Jeopardy was removed on 05/16/24, the deficiency remained at Severity Level 2 (no actual harm with the potential for more than minimal harm that is not Immediate Jeopardy) as the facility is still in the process of implementing their corrective action plan and monitoring to ensure on-going compliance. Findings include: During an interview on 05/08/24 at 9:01 A.M., the Administrator stated he had only been employed at the facility for approximately one month. The Administrator recognized the facility was out of compliance and his highest priority was getting the facility back into compliance. The Administrator stated the concerns were getting the facility back into compliance and achieving staff stability. The Administrator was unable to state how the facility was achieving compliance with previously cited deficiencies. He stated he would have to check the survey binders to familiarize himself to what areas the facility was out of compliance. During the on-site complaint and post-survey revisit, continued non-compliance was identified by the survey team. The facility ' s failure to effectively audit, monitor, and correct previously cited deficiencies resulted in the potential for serious harm or injury to all residents. 1. Review of the Facility Assessment, revised on 04/04/24 and reviewed with the Quality Assurance and Performance Improvement (QAPI) committee on 04/25/24, revealed the facility provided mental health and behavior management. Specific care provided to this population of residents included managing the medical conditions and medication-related issues causing psychiatric symptoms and behavior, identifying, and implementing interventions to help support individuals with issues such as dealing with anxiety, cognitive impairment, residents with depression, trauma/post-traumatic stress disorder (PTSD), other psychiatric diagnoses, and intellectual or developmental disabilities. The facility identified it was able to provide medication administration by various routes. The section of the facility assessment which discussed working with medical providers in describing the facility ' s plan to recruit and retain enough medical practitioners and how the facility collaborates with the providers to meet the medical needs of the population was blank. 2. The facility failed to ensure Resident #100, who had a history of physical aggression towards other residents and staff, had appropriate supervision, monitoring, and services rendered to manage his behaviors, supervise his actions, and protect other residents of the facility. Resident #100 was assessed to have severely impaired cognition, an extensive history of aggressive behaviors, and resided on a secured MCU. On 02/12/24, Resident #100 was seen by the psychiatrist for a medication adjustment/follow-up and the resident was ordered Seroquel to be stopped and Risperdal started. The Seroquel was discontinued; however, the Risperdal was never started. Review of Resident #100's Medication Administration Record (MAR) indicated he received no antipsychotic medication from 02/12/24 until Resident #100 was seen by a visiting physician on 05/07/24 due to multiple instances of aggression and behaviors and his Seroquel was restarted. As a result, Resident #100 was off his antipsychotic medications for 85 days. In this time frame, Resident #100 began having increased physical behaviors as well as verbal threats of physical harm towards other residents in the Memory Care Unit (MCU). On or about 04/24/24, Resident #100 started having increased aggressive behaviors towards the residents and staff. The resident has numerous incidences of aggressive behaviors involving other residents, with few being documented in the residents ' medical record. The resident's behaviors included punching other residents in the stomach, pulling residents hair and pulling them upwards out of a chair, forcefully grabbing others ' arms causing skin issues and verbally threatening residents with harm. Resident #100's care plan has not been revised to reflect his behaviors and/or any interventions to monitor and address his pattern of behavior. There is limited documentation about his behaviors, despite the staff interviews reporting the behaviors, and no evidence of preventative measures or increased supervision to ensure the safety of other residents on the unit. The resident was noted to have potential to experience increased agitation and/or threatens violence, refuses care, and refuses medications at times of increased agitation. This resulted in Resident #100 being physically aggressive with numerous other residents because of not having proper interventions and adequate supervision in place. Review of facility SRIs, medical records, and staff interviews regarding Resident #100 revealed the resident had five resident-to-resident altercations with five different residents between 04/24/24 and 05/06/24 in the MCU: On 04/24/24, Resident #100 was observed by facility staff attempting to strike Resident #97 in the face. Staff was unsure if Resident #100 struck Resident #97 ' s face with his hand, but Resident #100 was observed throwing juice in Resident #97 ' s face. On or about 04/25/24, Resident #100 was observed by facility staff using his forearm in a backwards, reflexive type motion and pushed Resident #98 in the abdomen. Interviews conducted on 05/06/24 with a family member of Resident #98 revealed she was told the resident was punched in the stomach by Resident #100. Interviews conducted on 05/07/24 with State Tested Nursing Assistant (STNA) #252 and STNA #262 revealed both witnessed the event in the MCU dining room and reported Resident #100 punched Resident #98 in the stomach. On 04/28/24, Resident #100 was observed by facility staff yelling, cursing, and making verbal threats of harm and attempted to physically lunge towards Resident #80. LPN #406 intervened and as a result was physically struck by Resident #100. On 05/03/24, Resident #100 was involved in a verbal and physical altercation in the dining room with Resident #83. Resident #83 had stated Resident #100 hit him, and following the event was observed with bruising and a skin tear to his left arm. On 05/06/24, Resident #100 was observed by facility staff to grasp a handful of Resident #101 ' s hair and forcefully lift her up off the seat of a chair. Resident #100 then dropped the resident back down before staff responded to separate the two residents. 3. Review of the facility ' s plan of correction for the survey dated 01/08/24 revealed the facility implemented an ongoing audit of residents involved in resident-to-resident altercations without provocation, to ensure interventions were in place for the involved residents. The audit tool noted the need for monitoring to ensure staff are implementing the interventions to prevent the same actions, situations, and/or practices from occurring in the future. This audit tool was to be completed by the DON or designee. Resident #100 was not listed on the audit tool upon initiation of the audit on 01/02/24 through the most recent entry on the log dated 04/29/24. For the week of 04/22/24 to 04/29/24, RDCO #250 recorded there had been no resident-to-resident altercations. During an interview on 05/08/24 at 7:56 A.M., Corporate Nurse #330 verified the resident-to-resident altercation audit was incorrect, as there were three resident-to-resident interactions, all involving Resident #100 during that time frame. Corporate Nurse #330 verified Resident #100 ' s altercations should have been noted on the audit and that the audit tool had not yet been completed for the week of 04/29/24 to 05/06/24. Review of the facility ' s plan of correction to the survey dated 03/04/24 revealed RDCO #250 provided education to the DON, the Administrator, Medical Director (MD) #750, and the former Nurse Practitioner (NP) #475 on 02/28/24. An initial audit was completed of the last physician visit for all residents by the DON or designee by 03/20/24. The facility alleged compliance by 03/26/24. Review of the running list of residents with their most recent physician visit dates revealed approximately 90 residents with no evidence of a current physician visit on the audit log. Review of a statement dated 04/25/24 authored by Corporate Nurse #330 stated she spoke with MD #750 and educated him on the status of resident physician visits and established a plan for compliance. The statement stated MD #750 will see all residents who have not had a visit documented in the electronic medical record on record. MD #750 was provided an excel spreadsheet with the last physician visit documented and will see residents in reverse chronological order from the oldest date last seen to current to establish compliance. The statement indicated MD #750 had seen several individuals but had not documented the visit in a physician ' s progress note but will try to get the notes in the proper format. During an interview on 05/07/24 at 8:13 A.M., Licensed Practical Nurse (LPN) #325 stated she rarely sees MD #750 at the facility. The facility previously had a full-time Nurse Practitioner, but she was removed from the building two months ago. When MD #750 is at the facility, the nurses are not told he is here, rather if something medically is needed for a patient, the facility nursing staff must use the after-hours telehealth provider who are unfamiliar with the residents. During an observation on 05/07/24 at 10:20 A.M., the DON was performing rounds with visiting Physician #800. The DON stated Physician #800 was the assistant Medical Director for the corporation and had been called in to get physician visits current. During an interview on 05/08/24 at 7:56 A.M., Corporate Nurse #330 stated she had previously had a discussion with MD #750 and documented the conversation. MD #750 had submitted his resignation, citing he had not been aware of the time commitment required, but stated he would stay on until a new Medical Director was found. Corporate Nurse #330 reviewed the facility audit tool and verified the significant number of residents who remained out of compliance for physician visits. Review of the Medical Director Agreement form between the facility and MD #750, dated 12/11/23, revealed the agreement contained the Medical Director ' s duties and responsibilities which included: developing policies and procedures in concert with the facility, the facility ' s administration, and the medical staff to assure quality patient care, active treatment, appropriate level of professional and technical staff and personnel and will review professional standards of practice within the facility. Additionally, duties included to provide medical supervision for treatment modalities within the facility, ensuring compliance with the medical staff bylaws of the facility, providing the facility with timely information and reports, and providing all other services required to ensure the facility is run in an efficient, prudent manner to provide the facility ' s patients with the best possible care. 4. Review of the facility ' s plan of correction for the survey dated 04/11/24 revealed the facility did an audit of all residents ' Medication Administration Records (MAR) to observe for potential issues related to documentation of medications, with no issues or concerns found. Facility nursing staff were re-educated on medication administration and the documentation of medication administration. Review of a facility audit, completed between 04/23/24 and 05/01/24, revealed the DON audited all residents ' MAR to ensure all medications were administered as ordered. Resident #91 was included in this audit. Review of Resident #91 ' s physician ' s orders revealed an order dated 03/25/24 for dextromethorphan-quinidine (Neudexta, a central nervous system agent used to treat pseudobulbar affect) 20-10 milligram (mg) one capsule by mouth twice daily. Review of Resident #91 ' s April 2024 and May 2024 MAR records revealed the resident missed a total of 30 doses of her ordered Neudexta between 04/18/24 and 05/10/24. Review of Resident #91 ' s interdisciplinary progress notes, dated 04/01/24 to 05/10/24, revealed frequent entries noting the resident ' s Neudexta medication was on order, still not available, or there was none on hand. A note dated 05/10/24 at 12:55 P.M. revealed a conversation with a pharmacy representative indicating that Resident #91 ' s ordered Neudexta would be delivered that night. The note indicated the resident ' s physician was notified and provided an order to hold the medication. During an interview on 05/13/24 at 5:24 P.M., the DON stated there had been an issue with getting Resident #91 ' s Neudexta medication covered through insurance, as it required a prior authorization prior to the pharmacy being able to dispense and deliver the medication. The DON verified Resident #91 ' s missing doses and confirmed there was no evidence of the provider being aware of the missing doses until she contacted the provider on 05/10/24. The DON stated the process had been started to obtain the prior authorization, but there was an assumption amongst the nurses that someone else had ordered the medication and notified the provider. During an interview on 05/15/24 at 3:10 P.M., RDCO #250 verified the DON audited each resident ' s MAR records. RDCO #250 verified the facility should have identified Resident #91 ' s missed Nuedexta doses during that audit. RDCO #250 confirmed the previous audit performed was ineffective. Review of the Executive Director ' s (Administrator) job description, dated 05/28/18, revealed the position of Executive Director provides leadership to all staff to assure that care standards are met, and the highest degree of quality resident care is provided at all times. The Executive Director has the authority, responsibility, and accountability for the overall operation and financial success of the center. Job duties included to efficiently manage facility resources and operations to ensure that the needed resources will be available to provide quality care and a safe, homelike environment for all residents, maintain and work within established policies, procedures, objectives, and quality improvement programs, and to provide leadership to the staff. Review of the Director of Nursing job description, dated May 2022, revealed the DON position provides leadership to the nursing staff to assure that care standards are met and the highest degree of quality resident care is provided at all times. Job duties included to assist in developing, implementing, and coordinating department policies and procedures, resident care plans, and nursing procedure manuals, executing resident care policies, assuming authority, responsibility, and accountability of directing the nursing service department, and making daily rounds to assure that department personnel are performing required duties and to assure that appropriate resident care is being rendered. Additional job duties listed included supervising and maintain resident documentation, records, and charts to ensure an accurate, up to date record of the resident ' s medical records. This included reviewing care plans as needed for any changes, using monitoring tools consistently and correctly, and recording all resident information as required.
Nov 2023 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

Based on medication storage observation, medical record review, staff interview, and review of a facility policy, the facility failed to ensure controlled substances and narcotic medication were dispo...

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Based on medication storage observation, medical record review, staff interview, and review of a facility policy, the facility failed to ensure controlled substances and narcotic medication were disposed of in a timely manner. This affected four (#30, #88, #91, and #92) of four residents reviewed for disposition of controlled substances and narcotics upon discontinuation of orders or discharge. The facility census was 96. Findings include: 1. Observation of the controlled substance drawer of the Whitney Way medication cart on 10/31/23 at 8:12 A.M. with Licensed Practical Nurse (LPN) #200 revealed Resident #88 had 55 pills of the nerve pain medication Lyrica in 25 milligram (mg) doses located in the drawer. Interview with LPN #200 during the observation on 10/31/23 at 8:12 A.M. verified Resident #88's Lyrica in the medication cart, and stated the Director of Nursing (DON) and unit managers are the only staff members permitted to remove a resident's controlled medications from the medication carts when the orders are discontinued or the resident discharges from the facility. 2. Observation of the controlled substances drawer of the Mckinley and Grant medication cart on 10/31/23 at 8:28 A.M. with LPN #23 revealed Resident #91 had six pills of the narcotic pain medication oxycodone instant release in five (5) mg doses; Resident #91 had 61 pills of Lyrica in 50 mg doses and 22 pills of the narcotic pain medication Dilaudid in two (2) mg doses; and Resident #30 had 20 pills of Dilaudid in 2 mg doses, nine (9) pills of the narcotic pain medication Percocet in 5-325 mg doses, and eight (8) pills of Percocet in 7.5-325 mg doses in the controlled substance drawer. Review of Resident #91's medical record revealed the resident was discharged from the facility on 09/25/23. Review of Resident #92's medical record revealed the resident was discharged from the facility on 10/16/23. Review of Resident #30's medical record revealed a physician order dated 09/25/23 discontinuing the ordered Dilaudid, and an ordered dated 10/07/23 discontinuing the Percocet orders. Interview with the DON on 10/31/23 at 8:54 A.M. stated she had been without a unit manager and usually goes through all the narcotic drawers twice a month. The DON confirmed she had no time to review the controlled substance drawers recently to be able to remove narcotics and controlled substance medications for destruction. The DON confirmed Resident #30, Resident #88, Resident #91, and Resident #92 all had narcotic medications in the controlled substance drawers that should have been removed from storage and destroyed. Further interview with the DON confirmed the most recent date the facility disposed of controlled and narcotic medications was on 08/31/23. Review of the facility's controlled substance policy, dated 08/20, revealed disposition is documented in the facility's drug destruction log or similar form. All controlled substances remaining in the facility after a resident has been discharged or an order discontinued are disposed of in the facility by the DON and consultant pharmacist (or other licensed person). Controlled substances remaining in the facility after the order has been discontinued or the resident has been discharged are retained in the facility in a securely locked area with restricted access until destroyed in accordance with facility policy and state regulations. Accountability records for discontinued controlled substances are maintained with the unused supply until it is destroyed or disposed of, and then stored for five years or as required by applicable law or regulation. The consultant pharmacy or designee routinely monitors controlled substance storage, records, and expiration dates during routine medication storage inspections. This deficiency represents non-compliance investigated under Master Complaint Number OH00147657.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected most or all residents

Based on resident interview, staff interview, medical record review, review of food committee minutes, and policy review, the facility failed to ensure snacks were available in the evening and at bed ...

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Based on resident interview, staff interview, medical record review, review of food committee minutes, and policy review, the facility failed to ensure snacks were available in the evening and at bed time. This had the potential to affect all 96 residents. The facility census was 96. Findings include: Interview with [NAME] #800 on 10/23/23 at 9:11 A.M. confirmed residents receiving snacks on the second shift was an ongoing issue. [NAME] #800 stated she and the day shift staff pass snacks at 10:00 A.M., and set up the snack cooler for the second shift snack pass at 3:00 P.M. prior to leaving for the day. [NAME] #800 stated more often then not the snack cooler was not touched. [NAME] #800 stated she, the Dietary Manager, and the Administrator have been trying to resolve the issue for months with little success. Interview with the Administrator on 10/23/23 at 9:29 A.M. revealed she was aware of the afternoon snack passing issue. Interview with Registered Dietician (RD) #801 on 10/23/23 at 9:34 A.M. revealed she was aware of the afternoon snack passing issue. Interview with Resident #1 on 10/23/23 at 11:42 A.M. revealed snacks are not available in the afternoon. Interview with Resident #2 on 10/23/23 at 11:44 A.M. revealed she rarely had seen any snacks available. Interview with Resident #3 on 10/23/23 at 11:51 A.M. stated there were never snacks available in the afternoon. Interview with Resident #4 on 10/23/23 at 11:54 A.M. revealed he had not seen any snacks after 3:00 P.M. for a while. Interview with Resident #5 on 10/23/23 at 11:58 A.M. revealed he wished he could have a snack every once in awhile after dinner, and was unaware of any snack availability. Review of the food committee meeting minutes from 08/23/23 revealed the committee indicated they did not get snacks. Review of the policy titled, Snacks, dated 09/01/17, revealed snack and beverages will be provided as identified in the individual plans of care. Bedtime snacks will be provided for all residents. Additional snacks and beverages will be available upon request for all residents who want to eat at non-traditional times. This deficiency represents non-compliance investigated under Complaint Number OH00147617.
Oct 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview, facility staff interview, the facility failed to provide a clean and sanitary environm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview, facility staff interview, the facility failed to provide a clean and sanitary environment for one (Residents #10) of seven residents reviewed for environment. The facility census was 93. Findings include: Review of Resident #10's medical record revealed the resident was admitted to the facility on [DATE]. Diagnoses included paraplegia, chronic obstructive pulmonary disease, sepsis, pressure ulcer, acute kidney failure, complications of colostomy, and neurogenic bladder. Review of the Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #10 had no memory problems and was independent with his daily decision making. Resident #10 dad verbal behaviors directed toward others one to three days of the review period. Resident #10 required set up assist with eating and oral hygiene, supervision or touching assistance for upper body dressing, personal hygiene and sit to lying mobility, partial moderate assistance for toileting, rolling and chair to bed transfer, and substantial maximal assistance for lower body dressing, and putting on and off footwear. Resident #10 was independent with mobility in a manual wheelchair. Resident #10 had an indwelling foley catheter, and a colostomy for bowel elimination. Observation and interview with Resident #10 and Licensed Practical Nurse (LPN) #110 on 10/16/23 at 8:52 A.M. revealed a plastic container on the over-bed table that contained a brown substance and was covered with a cleansing wipe. The cylinder was noted to be 1/4 full. There was no odor noted in the room. Resident #10 reported this was the first-time staff had been in his room this morning, and verified the plastic container contained feces from his ostomy bag. The resident verified he had a urinary catheter, which was observed with the drainage bag lying on the floor with yellow urine in the bag. Resident #10 stated the staff last emptied the catheter drainage bag on 10/15/23 at 9:00 P.M. Resident #10's meal tray was observed to be on a different over-bed table than the one with the plastic graduate container of feces. Observation of Resident #10's room on 10/16/23 at 11:10 A.M. revealed the plastic container with feces in it remained on the over-bed table and was covered with a cleansing wipe. The resident's bathroom was also observed and noted to have small spots of brown substance on the side of the toilet seat, multiple spots on the wall behind the toilet, and multiple spots in the sink bowl. There was no odor noted in the room. Observation of Resident #10's room on 10/16/23 at 1:04 P.M. with LPN #110 present revealed the resident was actively emptying his ostomy bag contents into the plastic container. The resident was observed to cleanse the end of the ostomy bag with a cleansing wipe, discard the wipe in the trash can, reapply the clamp to the end of the ostomy bag and place a cleansing wipe over the plastic container and set it on his over the bed table. The container was noted to be 1/2 full. Resident #10 requested for his colostomy appliance to be changed and LPN #110 stated she would change it once his dressings changes were complete. Resident #10's lunch tray was observed to be on a different over-bed table. The bathroom was observed and continued to have a small spots of brown substance on the side of the toilet seat, multiple spots on the wall behind the toilet, and multiple spots in the sink bowl. Observation of Resident #10's room on 10/16/23 at 4:40 P.M. with the Director of Nursing revealed there was a plastic container of feces sitting on the resident's over-bed table, which was more than 1/2 full. Observation of Resident #10's bathroom on 10/18/23 at 7:54 A.M. revealed there continued to be small spots of brown substance on the side of the toilet seat, multiple spots on the wall behind the toilet, and multiple spots in the sink bowl. Interview and observation with the Administrator on 10/18/23 at 7:56 A.M. verified Resident #10's bathroom had small spots of brown substance on the side of the toilet seat, multiple spot on the wall behind the toilet, and multiple spots in the sink bowl. During the observation, Resident #10 stated the housekeepers came to his room yesterday and supposedly cleaned the bathroom. The Administrator stated she would speak to the housekeeping supervisor. This deficiency represents non-compliance investigated under Complaint Number OH00146696 and OH00146650.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident interview, staff interview, and policy review, the facility failed to maintain the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident interview, staff interview, and policy review, the facility failed to maintain the proper position of a urinary catheter drainage bag for one (Resident #10) of one reviewed for urinary catheters. The facility census was 93. Findings include: Review of Resident #10's medical record revealed the resident was admitted to the facility on [DATE]. Diagnoses included paraplegia, chronic obstructive pulmonary disease, sepsis, pressure ulcer, acute kidney failure, complications of colostomy, neurogenic bladder, and muscle spasms. Review of the Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #10 had no memory problems and was independent with his daily decision making. The resident had verbal behaviors directed toward others one to three days of the review period. Resident #10 required set up assist with eating and oral hygiene, supervision or touching assistance for upper body dressing, personal hygiene and sit to lying mobility, partial moderate assistance for toileting, rolling and chair to bed transfer, and substantial maximal assistance for lower body dressing, and putting on and off footwear. Resident #10 was independent with mobility in a manual wheelchair. Resident #10 had an indwelling foley catheter, and a colostomy for bowel elimination. Observation and interview on 10/16/23 at 8:52 A.M. with with Resident #10 and Licensed Practical Nurse (LPN) #110 revealed the resident's urinary catheter drainage bag contained yellow colored urine and was lying on the floor. The resident stated the bag had not been emptied since 9:00 P.M. on 10/15/23. Observation on 10/16/23 at 1:04 P.M. of Resident #10 with LPN #110 confirmed the resident's urinary catheter drainage bag containing yellow urine was lying on the floor. LPN #110 verified the bag should not lay on the floor and hung the bag on the bed frame below the level of the resident's bladder. Review of the policy titled, Catheter Care, undated, revealed procedures for catheter care included check the collection bag is not on the floor and is draining properly and secured, allowing for no reflux of urine back to the bladder.
Apr 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, staff interview, and policy review, the facility failed to administer medications to reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, staff interview, and policy review, the facility failed to administer medications to residents free of significant medication errors. This affected one (#15) of three residents reviewed for medication administration. The facility census was 93. Findings include: Review of Resident #15's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including diabetes mellitus type II. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #15 was cognitively intact with no behaviors noted. Resident #15 received six days of insulin during the look back period. Review of Resident #15's physician orders dated 02/23/23 revealed finger stick blood sugars (FSBS) were to be obtained prior to meals and at bedtime. An order dated 02/21/23 revealed 70/30 Insulin (intermediate acting insulin) of 74 units was to be administered in the morning. The order did not contain any parameters for holding or not administering the insulin for Resident #15. Resident #15's medial record revealed it was silent to the physician and/or nurse practitioner being asked to hold the insulin or the practitioner providing an order to hold Resident #15's scheduled 70/30 Insulin on 04/19/23. Observation of medication administration with Licensed Practical Nurse (LPN) #325 on 04/19/23 at 7:45 A.M. revealed LPN #323 obtained the FSBS for Resident #15 and the reading was 143. Resident #15 was not provided her scheduled 70/30 Insulin of 74 units in the morning. LPN #325 stated during medication pass she was not going to provide Resident #15 her insulin as the resident's blood sugar drops suddenly. Interview with LPN #325 on 04/19/23 at 7:55 A.M. confirmed Resident #15 did not receive her scheduled insulin. Interview with the Director of Nursing on 04/19/23 at 3:30 P.M. confirmed Resident #15 should have been administered 70/30 Insulin of 74 units as there were no parameters to hold the insulin and no practitioner notification. Review of policy titled Medication Administration, undated, revealed it is the policy of this facility to provide resident centered care that meets the psychosocial, physical and emotional needs and concerns of the residents. Safety of residents, visitors and employees is a top priority of care. The purpose of this policy is to provide guidance for general medication administration to be provided by personnel recognized as legally able to administer. The general procedures included to administer medication only as prescribed by the provided and critical medications that are refused including insulin, warfarin, heparin or other anticoagulants will be followed up with physician contact. This deficiency represents non-compliance investigated under Complaint Number OH00141812.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation, staff interview, and policy review, the facility failed to maintain proper infection control practices during medication administration to Resident #15 and failed to cleanse the ...

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Based on observation, staff interview, and policy review, the facility failed to maintain proper infection control practices during medication administration to Resident #15 and failed to cleanse the glucometer in a way to prevent blood borne pathogen. This affected one (#15) of three residents observed for medication administration. This had the potential to affect eight residents (#10, #15, #110, #120, #130, #140, #150, and #160) who were identified to use the glucometer on the long hallway. The facility census was 95. Findings include: Observation of Resident #15 receiving her medication from Licensed Practical Nurse (LPN) #325 on 04/19/23 at 7:45 A.M. revealed Resident #15 received a total for eight oral medications. LPN #325 was observed to place six of the eight medications in her bare hand prior to placing the medication in the medication cup for administration to Resident #15. LPN #325 was observed to perform a finger stick blood sugar (FSBS) on Resident #15. After the FSBS procedure was completed, LPN #325 returned to her medication cart and wiped the glucometer off with an alcohol wipe. Interview with LPN #325 on 04/19/23 at 9:06 A.M. confirmed when she was preparing medication for Resident #15, she placed the resident's medications in her bare hand prior to placing it in the medication cup for Resident #15 to consume. LPN #325 confirmed the glucometer was cleansed with an alcohol wipe after performing a FSBS test on Resident #15. LPN #325 stated the eight residents (#10, #15, #110, #120, #130, #140, #150, and #160) on the long hall who utilized the same glucometer as Resident #15 did not have a blood borne illness. Review of policy titled Medication Administration, undated, revealed the purpose of this policy is to provide guidance for general medication administration to be provided by personnel recognized as legally able to administer. The general procedures included to administer medication only as prescribed by the provider and do not touch the medication, either when opening a liquid or dose pack. Dropped medications will be discarded Review of policy titled Cleaning & Disinfection of Glucose Meter, dated 02/01/17, with the last review documented as 02/24/22, revealed the purpose of this policy is to provide guidance for the proper use of personal protective equipment (PPE) and hand hygiene prior to performing any procedure that may expose or potentially expose the worker to infectious materials, including point-of care testing devices and to prevent the spread of pathogens to others. This facility uses shared devices for glucose testing and will perform cleaning and disinfection procedures between each resident. The procedure included proper PPE are to used when providing cleaning and disinfecting of glucose testing devices. Clean and disinfect the meter after each use. Shared glucometers must undergo cleaning and disinfection after each resident use. Perform hand hygiene and don PPE when cleaning the machine to prevent microscopic contamination. Follow the manufacturer's recommendation for cleaning and disinfecting the device used. Clean the machine/device when visible blood or bloody fluids or soiling are present using a damp disposable soap and water cloth or per manufacturer's directions to remove gross contaminants, if appropriate. After cleaning, disinfect the machine/device after each use, use an EPA approved disinfectant that is effective against HIV, Hepatitis C and Hepatitis. This was an incidental finding discovered during the course of the complaint investigation.
Feb 2023 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, staff interview, review of the fall evaluation, and review of the staff schedules, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, staff interview, review of the fall evaluation, and review of the staff schedules, the facility failed to provide the necessary supervision for a resident to prevent avoidable falls with injury. This resulted in Actual Harm when Resident #72 was left alone in a shower room, on the toilet, fell on the floor, and complained of hip pain. Subsequently, the resident was sent to the hospital and required surgical repair of the right hip. This affected one resident (#72) out of three residents reviewed for falls. The facility census was 95. Findings include: Review of the medical record revealed Resident #72 admitted to the facility on [DATE]. Diagnoses included dementia, mood disorder and chronic obstructive pulmonary disease (COPD) and resided on the facility secured dementia unit. Review of the quarterly minimum data (MDS) assessment dated [DATE] revealed Resident #72 had severe cognitive impairment, required extensive assistance of two staff for transferring, toilet use and walking due to not steady. Review of Resident #72's annual MDS dated [DATE] revealed under the care area assessment (CAA) documented Resident #72 was at risk for falls, needs assistance for transfers and was on psychotropic medication. Review of Resident #72's progress notes dated 12/13/22 at 4:31 P.M. revealed the resident was observed on the floor by the nurse. The notes identified Resident #72 had an unwitnessed fall they believed she tried to transfer herself from the wheelchair to recliner. The notes identified x-rays were completed and were negative for injury. Review of the progress notes dated 12/20/22 at 3:47 P.M. revealed Resident #72 was found laying on the floor in the room; the resident said she was trying to lay herself on the bed. No injury noted. Review of the physician progress notes dated 12/15/22 revealed Resident #72 continued to have increased behaviors including attempting to self transfer which has resulted in multiple falls over the last several days and the resident was to continue to have 24 hour supervision as she was a high fall risk. Review of the progress notes dated 01/18/23 at 8:15 P.M., written by Licensed Practical Nurse #400, revealed the resident had an unwitnessed fall at 8:15 P.M. Resident #72 was toileted due to the need to have a bowel movement. The State Tested Nursing Assistant (STNA) left the shower room to get the resident clean clothes. The nurse heard the resident yelling and upon entering the shower room the resident was found in a supine (on her back) position next to the toilet. Resident #72 complained of bilateral hip and wrist pain. The resident was sent to the hospital for an evaluation. Review of the post fall evaluation dated 01/18/23 revealed Resident #72 had an unwitnessed fall in the shower room. The facility intervention was to educate the staff not to leave the resident alone in the bathroom. The medical record revealed Resident #72 returned from the hospital on [DATE] at 1:35 P.M. with a new medical diagnosis of a fractured right hip with a surgical repair. Resident #72 had 22 staples in the right hip. Resident #72 was hospitalized from [DATE] through 01/24/23 for a surgical repair of the right hip fracture. Observation of the secured unit shower room was completed on 02/09/23 at 11:19 A.M. The room was located in the center of the hallway on the secured unit. The room was a large area with a toilet in the center on the wall. The toilet had assist bars on both sides. The floor was tile throughout. Resident #72's room was at the end of the hallway and some distance from the shower room. Review of the staff schedule working on the secured unit on 01/18/23 at 8:15 P.M. identified STNA #310, #320, and #330 and LPN #400 was assigned the secured unit on 01/18/23 at the time of Resident #72's fall with injury. Interview with LPN #400 on 02/09/23 at 3:24 P.M., verified she worked the evening of 01/18/23 and around 8:15 P.M. she heard yelling from down the hallway. LPN #400 said she went down to the shower room and found Resident #72 alone on the bathroom floor. LPN #400 said the STNA #330 had said he left the resident alone, on the toilet, in the shower room, when he left to get clothing for her, from her room. LPN #400 verified the STNA #330 should not have left Resident #72 alone and he should have known her fall risk. Interview with STNA #330 on 02/09/23 at 5:36 P.M., STNA #330 verified he left Resident #72 on the toilet alone in the shower room on 01/18/23 while he left to get new clothing for her. STNA #330 verified Resident #72 should not have been left alone. This deficiency represents non-compliance investigated under Master Complaint Number OH00139887.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure accuracy of the minimum data set (MDS) assessm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure accuracy of the minimum data set (MDS) assessment. This affected one resident (#72) out of four residents reviewed. The facility census was 95. Findings include: Review of the medical record revealed Resident #72 admitted to the facility on [DATE]. Diagnoses included dementia, mood disorder and chronic obstructive pulmonary disease (COPD) and resided on the facility secured dementia unit. Review of the quarterly minimum data (MDS) assessment dated [DATE] revealed Resident #72 had severe cognitive impairment, required extensive assistance of two staff for transferring, toilet use and walking due to not steady. Under section J-1800 revealed Resident #72 had not had any falls since her prior assessment. The resident's prior assessment was dated 11/17/22. Review of Resident #72's progress notes dated 12/13/22 at 4:31 P.M. revealed the resident was observed on the floor by the nurse. The notes identified Resident #72 had an unwitnessed fall they believed she tried to transfer herself from the wheelchair to recliner. The notes identified x-rays were completed and were negative for injury. Review of the progress notes dated 12/20/22 at 3:47 P.M. revealed Resident #72 was found laying on the floor in the room; the resident said she was trying to lay herself on the bed. No injury noted. Review of the physician progress notes dated 12/15/22 revealed Resident #72 continued to have increased behaviors including attempting to self transfer which has resulted in multiple falls over the last several days and the resident was to continue to have 24 hour supervision as she was a high fall risk. Interview with the facility Administrator on 02/09/23 at 4:29 P.M., verified Resident #72's 12/30/22 MDS assessment was not accurate regarding previous falls. This deficiency is continued non-compliance from the complaint survey dated 11/15/22.
Jan 2023 9 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, review of medical records, Self-Reported Incidents (SRI) review, witness statement review, staff schedule...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, review of medical records, Self-Reported Incidents (SRI) review, witness statement review, staff schedule review, police call report review, review of the Centers for Medicare and Medicaid (CMS) guidance related to sexual activity and consent, facility policy review and interviews with staff, residents, and a resident's legal representative, the facility failed to ensure five cognitively impaired residents (#98, #81, #101, #13, #15) were free from resident-to-resident sexual abuse. This resulted in Immediate Jeopardy and the potential for serious physical, mental and/or psychosocial harm, when on 12/20/22 at 10:25 P.M., State Tested Nurse Aide (STNA) #94 observed two residents (#98 and #81) naked in bed with Resident #81 thrusting on top of Resident #98; on 12/21/22 at approximately 4:15 P.M., Scheduler #36 observed Resident #15's hand moving in an up and down motion in Resident #13's pants while sitting in the common area by Station One nursing station; and on 12/24/22 a staff member reported to Regional Director of Operations (RDO) #100 that Resident #101 stated sometimes Resident #81 came into her room at 4:00 A.M. and touched her vagina. This affected five residents who were involved in sexual encounters which included three of 26 residents on Station Three secured unit (#98, #81, #101) and two of 38 residents on Station One non-secured unit (#13 and #15). On 12/28/22 at 2:34 P.M., the Administrator, the Director of Nursing (DON) and RDO #100 were notified Immediate Jeopardy began on 12/20/22 at 10:25 P.M. when STNA #94 observed Residents #98 and #81, both cognitively impaired residing on the secured memory care unit, naked in Resident #81's bed with Resident #81 thrusting on top of Resident #98. One-to-one staff monitoring for Resident #81 and #98 was ordered by the nurse practitioner after the sexual encounter; however, the one-to-one staff monitoring for each resident was not completed. Additionally, the police were not accurately notified of the sexual encounter, and Residents #81 and #98 did not have a timely medical and/or psychiatric follow-up evaluation, Residents #81 and/or #98 did not have sexual transmitted infection (STI) testing, care plans were not updated to reflect sexual behaviors for Residents #81 or #98 and skin assessments of all residents residing on Station Three were not immediately completed by a licensed nurse to ensure a thorough investigation was completed. Additionally, on 12/21/22 at approximately 4:15 P.M., Scheduler #36 observed Resident #15's hand moving in an up and down motion in Resident #13's pants while sitting in the common area by Station One nursing station. Both residents were cognitively impaired. There had been other indications of possible sexual interactions between Residents #13 and #15; however, there was no evidence in the medical records of the occurrences. There was no evidence in the medical record of the sexual encounter between Residents #13 and #15 on 12/21/22, Self-Reported Incidents (SRI's) were not submitted to the State Agency, the police were not notified, a thorough investigation was not completed, and care plans were not updated to reflect the sexual behaviors for Resident #13 and #15. Furthermore, on 12/24/22, Resident #101, who was cognitively impaired residing on the secured memory care unit, stated sometimes Resident #81 entered her room at 4:00 A.M. and touched her vagina. A skin assessment of Resident #101 was not timely completed, all witnesses who worked the night of the allegation were not interviewed and skin assessments of all residents residing on Station Three were not immediately completed by a licensed nurse to ensure a thorough investigation. The Immediate Jeopardy was removed on 01/04/23 when the facility implemented the following corrective actions: • On 12/28/22 at 11:13 A.M., RDO #100 and the Administrator implemented a hall monitor to Station Three where Resident #81, #98 and #101 resided. At 3:30 P.M., the Administrator and DON devised a plan for an around-the-clock hall monitor at Station Three to monitor residents for the foreseeable future. The Administrator was responsible for ensuring this was completed. • On 12/28/22 at 11:15 A.M., a skin assessment was performed for all residents who resided on Station Three by Unit Manager (UM) #23 and UM #05 with no negative findings. • On 12/28/22 at 11:39 A.M., RDO #100 notified and discussed with Medical Director (MD) #112 the hall monitors on Station Three. • On 12/28/22 at 2:55 P.M., RDO #100 reviewed the facility's abuse policy. No changes were made. • On 12/28/22 at 3:00 P.M., RDO #100 educated the Administrator and DON regarding how to complete a thorough investigation of Self-Reported Incidents. • By 12/28/22 at 3:06 P.M., the Administrator educated all staff via an on-line training system on the facility's abuse policy specifically addressing who the staff report abuse allegations to. All staff who weren't educated would be educated before their next scheduled shift. • On 12/28/22 at 3:10 P.M., RDO #100 notified and discussed with MD #112 the Immediate Jeopardy notification for resident abuse, the abatement plan, and the resident-to-resident sexual abuse for Resident #81 and #98 on 12/20/22, Resident #81 and #101 on 12/24/22, and Resident #13 and #15 on an unknown date. MD #105 ordered laboratory work for sexual transmitted diseases, human immunodeficiency virus (HIV) and rapid plasma regain (RPR) for Residents #81 and #98. MD #112 was made aware of the skin assessments and did not request Resident #81 and #98 to be sent to the hospital for further examination. • On 12/28/22 at 3:20 P.M., the Administrator notified the police of resident-to-resident sexual abuse for Residents #81 and #98 on 12/20/22, Resident #81 and #101 on 12/24/22, and Resident #13 and #15 for unknown date and time. • On 12/28/22 at 4:00 P.M., Social Services Director (SSD) #89 spoke with Resident #15 and Resident #15's representative. Resident #15 had a room change from Station Two to Station Three to be monitored by the hall monitor. • On 12/28/22 at 4:11 P.M., the Administrator submitted a facility Self-Reported Incident to the State agency regarding sexual abuse involving Residents #13 and #15. • On 12/28/22 at 4:15 P.M., SSD #89 interviewed all residents residing on Station Three using an abuse questionnaire without any negative findings. • On 12/28/22 at 4:15 P.M., Registered Nurse (RN) #106 updated the care plans for sexual behaviors for Resident #15, Resident #81, and Resident #98. • On 12/28/22 at 4:45 P.M., SSD #89 interviewed all residents residing on Station One and Station Two using an abuse questionnaire with two negative findings. Two SRIs were initiated. • On 12/28/22 at 4:45 P.M., a skin assessment was performed for all residents who resided on Station One and Station Two by UM #23 and UM #05 without any negative findings. • On 12/29/22, the Administrator began an audit to occur three times a week for four weeks of the hall monitor report. • On 12/29/22, RDO #100 and Regional Director of Clinical Operations #107 began an audit to occur three times a week for four weeks to ensure a thorough investigation was completed for SRI's and accurate police reporting. Findings will be reviewed in the Quality Assurance Performance Improvement (QAPI) meetings for three months. • On 12/29/22 at 2:50 P.M., RDO #100 discussed with Resident #13 and Resident #13's representative about moving Resident #13 to Station Three to be monitored by the hall monitor; Resident #13 was moved to Station Three. • On 12/29/22 at 2:50 P.M., the Administrator educated all assigned staff regarding the duties of the hall monitor. • On 01/04/23 at 3:00 P.M., the DON put into writing specific instructions for the hall monitors responsibilities and reeducated all staff on the hall monitors responsibilities. Although the Immediate Jeopardy was removed on 01/04/23, the facility remained out of compliance at Severity Level 2 (no actual harm with potential for more than minimal harm that is not Immediate Jeopardy) as the facility was still in the process of implementing their corrective actions and monitoring to ensure on-going compliance. Findings include: 1) Review of the medical record for Resident #81 revealed an admission date of 08/09/22 with diagnoses of metabolic encephalopathy, alcohol abuse, cognitive communication deficit, anxiety disorder and dementia associated with alcoholism. Resident #81 resided on the secured memory care unit (Station Three) and had a legal guardian. Review of the Pre-admission Screen and Resident Review (PASRR) determination letter dated 10/07/22 revealed Resident #81 experienced confusion and forgetfulness, mood changed frequently, and was released from prison in the past six months. Review of the Minimum Data Set (MDS) 3.0 quarterly assessment dated [DATE] revealed Resident #81 was severely cognitively impaired, required supervision to walk in his room and corridor, and did not use a mobility device. Review of the nurses note dated 08/13/22 timed at 5:41 P.M. revealed Resident #81 was moved to a different room at this time due to another female resident continued to go into his room. Resident #81 agreed with the room change. UM #05 spoke with Resident #81's daughter who also agreed to the room change. Review of the late entry nurses note documented on 08/18/22, effective for 08/15/22, revealed an interdisciplinary team note indicating on 08/13/22, female resident [Resident #101], observed by State-Tested Nurse Aides (STNAs), sitting on resident's bed attempting to disrobe. After interviewing STNAs and residents, both STNA's and resident deny any physical contact was observed or taking place. STNAs immediately intervened, assisted the female resident to exit the room, and notified the unit manager and the nurse. The family and physician were notified, and no new orders were received. In discussion with family, UM #05 suggested to move Resident #81 to the end of the hall to deter further issue, family in agreeance. The room move was completed, and no further issues were observed. Review of the late entry nurse practitioner progress note documented on 11/12/22, effective for 11/10/22, revealed Resident #81 was unable to make sound decisions. His judgement was poor along with his mentation, judgment, and the resident was deemed incompetent. He had alcohol induced dementia and would require long term care. He was alert and oriented to self and situation when spoken to, otherwise disoriented. He had poor recollection of past events. Review of the incident note dated 12/21/22 timed at 2:00 A.M., authored by Licensed Practical Nurse (LPN) #06 revealed at 10:25 P.M. on 12/20/20, this male resident (Resident #81) was observed in his room with female patient (Resident #98) lying in his bed with both having their clothes off. Staff redirected both residents and redirected the female resident out of the male resident's room. The female resident (Resident #98) was observed in the lounge area by the nurses' desk between five-to-10 minutes before the occurrence. Vital signs were within normal limits. The on-call nurse, UM #22, and the Administrator were notified. The Convergence (a contracted telehealth company) was also notified. Convergence stated there was not much to be done at this point as both were in an Alzheimer's dementia unit, and to defer to the facility for protocol. A new order for one-to-one supervision with Resident #81 until further notice was received. Also, management notified the local police department and Resident #81's guardian of the occurrence. Review of the physician orders from December 2022 revealed an order dated 12/20/22, timed 10:25 P.M. for Resident #81 to be on one-to-one supervision until further notice. The order was given by Convergence Nurse Practitioner (NP) #108. Review of the nurses note dated 12/21/22 timed 6:34 A.M. revealed Resident #81 continued to be on one-to-one supervision, was resting in bed, and this nurse notified the day shift nurse that Resident #81 was to be on one-to-one supervision until further notice. Review of the nurses note dated 12/21/22 timed 11:19 A.M. documented Resident #81 continued to be monitored resulting from a situation with another resident and denied having any needs, concerns, or pain at present. Resident #81 was spending most of the time in his room and not interacting with staff or other residents. Resident #81's niece called in requesting to know what if any actions were going to be taken. Staff advised Resident #81's niece that presently both residents (Residents #81 and #98) were monitored by staff members at all times until additional orders were received. Review of the nurses note dated 12/21/22 timed 2:17 P.M. revealed Convergence was called to request complete blood count (CBC), comprehensive metabolic panel (CMP), urinalysis (UA) and culture and sensitivity (C&S) for episode last night with another resident (Resident #98). Review of the nurses note dated 12/23/22 timed 6:48 P.M. revealed many times today Resident #81 attempted one-on-one with another female resident, [Resident #98]. He was redirected many times by staff. He became belligerent using curse words at staff saying he can talk to and do whatever he wants. Staff continued to redirect Resident #81. Review of the nurses note dated 12/24/22 timed 4:40 A.M. revealed Resident #81 was witnessed walking into female resident's (Resident #101) room despite staff trying to redirect. Resident #81 was sitting on Resident #101's bed when this nurse entered the room. Resident #81 was redirected back to the common area. Resident #81 was yelling at staff and stated, I can go check on my friend if I want. Resident #81 was advised that at this time he was not to be in the room and Resident #81 screamed that this nurse was Hitler. Review of the Treatment Administration Record (TAR) from December 2022 revealed nurses were initialing twice a day (each shift) acknowledging Resident #81 was on one-to-one staff monitoring from night shift on 12/20/22 through 12/27/22. Review of the 15-minute checks paper documentation for Resident #81 dated 12/20/22 revealed Resident #81 was observed at 15-minute intervals starting at 10:25 P.M. through 6:00 A.M. by STNA #20, STNA #94 or LPN #06, verifying with their initials. There was no other documented evidence of 15-minute checks for Resident #81 from 12/21/22 through 12/28/22. Review of Resident #81's care plans revealed there was no evidence of Resident #81 displaying sexual behaviors nor any interventions addressing the sexual behaviors. Review of the nurses note dated 01/02/23 timed 8:50 A.M. revealed hall monitors report she heard this resident [Resident #81] telling a female resident that, if you want to join me, I'll be in my room. The female resident instead went to her room in the opposite direction. Resident #81 was reminded that he cannot be alone in any private room with any female resident. Review of the medical record for Resident #98 revealed an admission date of 07/11/22 with diagnoses of Alzheimer's disease, anxiety disorder, cognitive communication deficit, and insomnia. Resident #98 resided on the secured memory care unit (Station Three) and Resident #98's son was her power of attorney (POA). Review of the MDS 3.0 quarterly assessment dated [DATE] revealed Resident #98 was severely cognitively impaired, required supervision to walk in her room and corridor, didn't use any mobility devices, had verbal behaviors, other behavioral symptoms and wandered one to three days during the assessment reference period. Review of the Convergence narrative note dated 12/21/22 timed 12:26 A.M. authored by Convergence NP #108 revealed staff found this female resident (Resident #98) in male resident's (Resident #81) room both had clothes off. She was lying flat on her back, and he was on his right side. Resident #98 became upset when staff removed her from Resident #81's room. Resident #98 said to the nurse, it's my husband I can do what I want. When questioned, Resident #81 said she caught me off guard and put her hand on my leg and then down my pants rubbing on my penis. Resident #81 said he couldn't get hard. Plan: Deferring to facility protocol. Maintain residents on one-to-one until further instruction from the DON. Review of the incident note dated 12/21/22 timed 1:28 P.M. authored by LPN #06 revealed at 10:25 P.M on 12/20/22, Resident #98 and Resident #81 were in Resident #81's room lying in bed both having all their clothes off. When redirecting Resident #98 out of Resident #81's room, she was very upset yelling at staff. Resident #98 said, it's my husband I can do what I want. Vital signs were within normal limits. LPN #06 notified the on-call UM #22, the Administrator, and Convergence NP #108 of the occurrence, who said not much to be done at this point, and to defer to facility protocol. LPN #06 also notified Resident #98's son/POA. The local police department was notified of the occurrence by management. Resident #98 has been on one-to-one supervision since the occurrence and a new order was written for Resident #98 to be on one-to-one supervision until further notice. Review of the physician orders from December 2022 revealed an order dated 12/20/22 timed 10:25 P.M. for Resident #98 to be on one-to-one supervision until further notice. The order was given by Convergence NP #108. Review of the nurses note dated 12/21/22 timed 6:33 A.M. authored by LPN #06 revealed Resident #98 was sitting in a recliner in the lounge area with bilateral feet elevated resting, remains on one-to-one supervision and kept track on paper. LPN #06 passed on in report Resident #98 was to be on one-to-one supervision until further notice. Review of the nurses note dated 12/21/22 timed 11:11 A.M. revealed Resident #98 continued to be monitored by staff post incident. Resident #98 denied having any needs, pain, or concerns. Resident #98 was sitting at a table in the dining room with activities decorating cookies and making Christmas decorations and had no complaints or no signs or symptoms of distress, discomfort, or pain. Resident #98's son was in to visit with his mother and expressed concerns over the situation that occurred with Resident #81. Resident #98's son expressed that he does not feel she is safe and will be looking into finding another facility to move her to. Comfort and reassurance were offered. Social Services Director (SSD) #89 was on the unit and introduced herself to Resident #98's son stating she may be able to help him better with the relocation process. No other issues or concerns were expressed at that time. Review of the nurses note dated 12/21/22 timed 2:08 P.M. revealed Convergence was contacted to request order for CBC, CMP, UA and C&S. Review of the social services note dated 12/22/22 timed 2:02 P.M revealed SSD #89 returned a call to Resident #98's son. SSD #89 reported that the one-on-one supervision would remain in place. SSD #89 reported that the one-on-one or close watch will remain in place due to Resident #98 continuing to call another resident her husband. SSD #89 also reported behavior training will be provided for station aides and nurses. Review of the interdisciplinary team (IDT) follow-up dated 12/28/22 timed 10:01 A.M. authored by the DON revealed Resident #98 was no longer showing any attraction to male residents. Resident #98 has a history of mistaking male residents for her spouse. Interventions put into place: goal will redirect resident if she shows any interest in male residents, staff will continue to consistently redirect and intervene. Resident #98 had not shown any further behavior showing interest in male residents since the occurrence. Review of the TAR from December 2022 revealed nurses were initialing twice a day (each shift) acknowledging Resident #98 was on one-to-one staff monitoring from night shift on 12/20/22 through 12/27/22. Review of the 15-minute check paper documentation for Resident #98 dated 12/20/22 revealed Resident #98 was observed at 15-minute intervals starting at 10:25 P.M. through 6:00 A.M. by STNA #20, STNA #94 or LPN #06, verifying with their initials. There was no other documented evidence of 15-minute checks for Resident #98 from 12/21/22 through 12/28/22. Review of the facility's SRI to the State agency dated 12/21/22 timed 12:48 A.M. revealed Resident #98 was found unclothed in the room of Resident #81, and he was also unclothed. Review of the witness statement dated 12/20/22, authored by STNA #94 revealed, was taking another resident to bathroom and when I was done, I came to dining room and asked where Resident #98 was. I went looking for her and opened Resident #81's door and saw Resident #98 naked laying on his bed with Resident #81 over top of her thrusting (did not see him physically penetrating her). I alerted nurse and she came down and separated them. I assisted in dressing and removing Resident #98 and she was very irritated and angry. She said it was her husband she could do what she wanted. We bagged up all linen. I approached Resident #81 to ask what happened and he said she came into his room and rubbed his leg and then put her hand in his pants and it escalated from there. He said he couldn't penetrate her because he couldn't get fully erect, but he tried. We monitored both residents for the rest of the night. Review of the witness statement dated 12/20/22 timed 10:25 P.M., authored by LPN #06 revealed, STNA #94 alerted this nurse to [Resident #81's room] when this nurse entered room, observed Resident #98 laying on her back in bed [Resident #81's room number] and Resident #81 laying on his right side with back to door in same bed, both patients had all their clothes off. When this nurse redirected female patient out of male patient's room, she became very upset yelling at staff and said, It's my husband, I can do what I want. This nurse redirected patient it was not her husband with female patient still saying it was. Took female patient to her room and did skin assessment. This nurse then had staff one-to-one female patient and male patient from time observed until further notice by management. This nurse then went in and talked to male patient, Resident #81. Asked Resident #81 why he was naked in bed with female patient. Resident #81 stated, she caught me off guard, it won't happened again, I'm sorry. This nurse redirected male patient of the inappropriateness. This nurse then had STNA #94 ask male patient what happened while this nurse stood at doorway and heard Resident #81 say, she came into my room and rubbed my thigh and then put her hands in my pants and it escalated from there. Resident #81 then said he couldn't get it in because he couldn't get it hard, but he tried. All linen and both patients' clothes put in bags. Notified on-call UM #22. I spoke with the Administrator. Called Convergence and reported occurrence. Management said they notified the police department and this nurse notified both patients guardians. When this nurse entered room and had both patients sit up and removed female patient from the room, male patient was not hard (penis). This nurse asked UM #22 and Administrator if female patient needed to be sent to ER (emergency room) for evaluation. Administration said corporate person said, no unless if Convergence doctor gives order to send her to the ER which she did not. Review of the witness statement dated 12/20/22, authored by STNA #20 revealed, while monitoring residents on Station Three, STNA #94, the other nurse aide working with me, asked where Resident #98 went to. He then went down to Resident #81's room, opened the door, then came down to alert the nurse that Resident #81 was on top of Resident #98 thrusting himself against her in his bed. LPN #06 promptly walked down to Resident #81's room to remove Resident #98 from the situation and from Resident #81's room. I was asked by LPN #06 to assist STNA #94 in helping dress Resident #98 and bring her out for an evaluation in a private setting. Once she was removed from the room. her clothing and Resident #81's clothing and bedding were stripped from the bed, bagged, and put behind the nurse's station. Nurse followed up per protocol. Review of the police call report dated 12/21/22 timed 12:15 A.M. revealed UM #22 is calling to report that Resident #98 and #81 was found in the same bed unclothed. UM #22 stated it was consensual but needs to report it. Unknown age of the male and female at this time. Call was logged and told if further needed investigated to call in. Review of the nurse and STNA staff schedule from 12/20/22 through 12/28/22 revealed there were only two STNA's and one nurse assigned to the secured memory care unit except on 12/24/22 from 6:00 P.M. to 6:00 A.M. when there was only one STNA and one nurse. There was no staff specifically assigned/scheduled to do one-to-one staff monitoring for Resident #81 and Resident #98. Interview on 12/27/22 at 8:17 A.M. with STNA #94 regarding the sexual encounter between Resident #81 and #98 revealed he was working with a new STNA [STNA #20] that night. STNA #94 had taken a resident to the toilet and came out of the restroom asking STNA #20 where the other resident from the room had gone. STNA #94 located Resident #98 in Resident #81's room. STNA #94 observed both residents completely unclothed, and Resident #81 was on top of Resident #98 making thrusting movements. STNA #94 reported he did not actually visualize vaginal penetration. He reported there was a similar incident approximately two weeks ago involving Resident #81. STNA #94 reported Resident #81 was sexually aggressive. Observation on 12/27/22 at 12:08 P.M. of the secured memory care unit revealed there were two STNA's (STNA #13 and STNA #98) and one LPN (LPN #04) working on the unit. LPN #04, STNA #13, and STNA #98 were standing by/at the nursing station. There were 26 residents residing on the unit. Observation on 12/28/22 at 8:40 A.M. of the secured memory care unit revealed STNA #99 standing at the nursing station observing the residents in the common area. Resident #81 was lying in bed, sleeping. There was not a staff member monitoring Resident #81. Interview, during the observation, with STNA #99 revealed she did not know where Resident #81 was. STNA #99 verified Resident #81 was supposed be monitored one-to-one by staff however, there were only two STNA's assigned for the whole unit for 26 residents from 6:00 A.M. to 6:00 P.M. so the one-to-one staff monitoring with Resident #81 was not being completed. STNA #99 stated the other aide on the unit (STNA #58) was giving a shower to Resident #78 in the shower room and LPN #04 had stepped off the unit, so STNA #99 verified she was the only staff on the unit supervising all 26 residents (besides Resident #78) at that time. Observation on 12/28/22 at 8:54 A.M. revealed Resident #98 was sitting in a wheelchair in the common area. At 8:56 A.M., UM #05 was sitting in her office on the telephone. At 8:57 A.M., Resident #98 was walking westward in the hall towards Resident #81's room. There was not one-to-one staff monitoring of Resident #98. At 8:59 A.M., Resident #81 continued to lay in bed, sleeping without one-to-one staff monitoring. Interview on 12/28/22 at 8:59 A.M with LPN #04 revealed Resident #81 was ambulatory and tried to hang around the women. Lately, Resident #98 had been trying to go to Resident #81's room. LPN #04 verified Resident #81 had a one-to-one staff monitoring physician order however, administration didn't schedule a staff member to only monitor Resident #81 for one-to-one monitoring, so the staff were doing 15-minute checks on Resident #81 and documenting on a paper document. LPN #04 didn't know where the paper documentation was when the surveyor asked to review it. Interview on 12/28/22 at 10:15 A.M. with Resident #98's POA revealed the facility notified him of Resident #98's sexual encounter with another resident. Resident #98's POA revealed that Resident #98 had always been a good, discrete lady and would have never been unclothed in someone else's bed. Resident #98's POA revealed he did not give consent for Resident #98 to engage in sexual activity with other residents. During the surveyor's interview with Resident #98's POA, it was apparent Resident #98's POA was uncomfortable discussing the sexual activity involving Resident #98 as he would not reveal what the facility notified him of on 12/21/22 at 12:30 A.M. Interview on 12/28/22 at 11:23 A.M. with LPN #06 revealed the night of 12/20/22 into 12/21/22, there were two STNA's and herself working on the secured memory care unit. STNA #20 was monitoring the hallway and STNA #94 was taking a resident to the bathroom. STNA #94 came back to the nursing station and asked where Resident #98 was since Resident #98 wandered in and out of rooms all the time. STNA #94 reported to LPN #06 that Resident #98 was in Resident #81's room. LPN #06 entered Resident #81's room and observed Resident #98 lying flat on her back and Resident #81 laying on his right side with his back facing the door. Both residents weren't clothed. LPN #06 educated the residents on the inappropriateness and Resident #98 was fighting while putting her clothes back on. LPN #06 notified the on-call nurse, the Administrator, and both families. The Administrator told LPN #06 that the police had been notified. LPN #06 notified Convergence NP #108 of sexual activity between Resident #81 and #98 and NP #108 ordered to follow the facility's protocol and implement one-to-one staff monitoring of Residents #81 and #98. NP #108 did not order Resident #98 to be sent to the emergency department for examination. LPN #06 notified the Administrator the staff were going to do one-to-one monitoring. Resident #98 wouldn't go to bed and kept looking down the hallway the rest of the night. Observation on 12/28/22 at 4:20 P.M. of the secured memory care unit revealed Resident #81 walked out of his room into the hallway then into the common area. Interview, during the observation, with Resident #81 revealed a female resident had come into his room and wanted something sexual but he kicked her out because he didn't need any more trouble. Resident #81 stated nothing sexual occurred between them. Resident #81 was asked by the surveyor what the day of the week it was, and Resident #81 was unaware of the day of the week. An interview on 12/28/22 at 4:25 P.M. with Resident #98 was attempted; however, Resident #98 was unable to form a purposeful sentence. Resident #98 just muttered undiscernible words. Observation on 12/28/22 at 4:29 P.M. of the secured memory care unit revealed Resident #81 was sitting in a dining room chair and Resident #98 was standing in the dining room close to Resident #81. The residents were chatting with each other. Interview on 12/28/22 at 5:00 P.M. with the Administrator, DON, and RDO #100 verified one-to-one staff monitoring was not completed for Resident #81 or
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and records review, the facility failed to maintain a safe and comfortable temperature. This ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and records review, the facility failed to maintain a safe and comfortable temperature. This affected two (Residents #99, and #100) and had the potential to affect all 102 residents residing in the facility. Findings include: Observations on 12/21/22 between 6:44 A.M. and 7:00 A.M. of the digital thermostats on Units One and Two revealed one thermostat, located in the hallway near room [ROOM NUMBER], set at 71 degrees, and showed an area temperature of 70 degrees, and one thermostat, located across from room [ROOM NUMBER], set at 75 degrees, and showed an area temperature of 82 degrees. Observations made during this time of thermostats located on Unit Three revealed the thermostats had no digital reading for an observational determination of unit temperatures. During an interview with Licensed Practical Nurse (LPN) #38 on 12/21/22 at 6:56 A.M., it was verified the common area of Unit Three was at an uncomfortable temperature, and LPN #38 reported many of the resident rooms of Unit Three also get too hot. LPN #38 reported staff are unable to adjust room temperatures because the control knobs from the heating units in the residents' rooms are missing or are stripped to where no tool can adjust the heating units. This was visually confirmed as LPN #38 guided this surveyor to room [ROOM NUMBER] and showed the absent control knobs on the control panel for the heating unit. There was no resident assigned to the room at this time. During an interview with Maintenance Supervisor #93 on 12/22/22 at 4:00 P.M., it was reported there was a room on Unit Three that measured 90 degrees, and the residents from the room had since been relocated. The room number was #132, which affected Residents #99 and #100. During an observation on 01/04/23 at 12:23 P.M. of Unit Three for temperature assessment it was discovered room [ROOM NUMBER] felt uncomfortably warm. There were two residents assigned to room [ROOM NUMBER]- Residents #13 and #92; however, both residents were seated in the common area during this observation. A request was made of unit staff to contact Maintenance Supervisor (MS) #93 to assess the temperature of room [ROOM NUMBER]. MS #93 arrived on Unit Three at 12:35 P.M. to assess room temperatures. At 12:50 P.M., MS #93 reported there were several rooms which measured above 81 degrees on Unit Three, including room [ROOM NUMBER], and he reported the heating units had been manually adjusted, and monitoring of room temperatures on Unit Three would continue. This deficiency represents non-compliance investigated under Complaint Number OH00138761.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on Self-Reported Incident (SRI) review, witness statement review, police call report review, policy review and interview, the facility failed to accurately notify the local law enforcement agenc...

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Based on Self-Reported Incident (SRI) review, witness statement review, police call report review, policy review and interview, the facility failed to accurately notify the local law enforcement agency of a resident-to-resident sexual abuse allegation involving Residents #81 and #98. This affected two (Residents #81 and #98) of 10 residents reviewed for abuse. The facility census was 102. Findings include: Review of the facility's SRI to the State agency dated 12/21/22 timed 12:48 A.M. revealed Resident #98 was found unclothed in resident room of Resident #81, and he was also unclothed. Review of the witness statement dated 12/20/22 authored by State Tested Nurse Aide (STNA) #94 revealed, was taking another resident to bathroom and when I was done, I came to dining room and asked where Resident #98 was. I went looking for her and opened Resident #81's door and saw Resident #98 naked laying on his bed with Resident #81 over top of her thrusting (did not see him physically penetrating her). I alerted nurse and she came down and separated them. I assisted in dressing and removing Resident #98 and she was very irritated and angry. She said it was her husband she could do what she wanted. We bagged up all linen. I approached Resident #81 to ask what happened and he said she came into his room and rubbed his leg and then put her hand in his pants and it escalated from there. He said he couldn't penetrate her because he couldn't get fully erect, but he tried. We monitored both residents for the rest of the night. Review of the police call report #22-17072, dated 12/21/22, timed 12:15 A.M. revealed Unit Manager (UM) #22 is calling to report that Residents #98 and #81 were found in the same bed unclothed. UM #22 stated it was consensual but needed to report it. Unknown age of the male and female at this time. Call was logged and told if further needed investigated to call in. Interview on 12/28/22 at 5:00 P.M. with the Administrator, Director of Nursing (DON), and Regional Director of Operations (RDO) #100 verified the police were inaccurately notified of the extent of the sexual encounter between Resident #81 and Resident #98. Review of the facility's Abuse, Neglect and Misappropriation policy, revised 09/20/22, revealed the self-report will be made by the Executive Director (ED) to Adult Protective Services, and the State Survey Agency and other local authorities including but not limited to, local police, if appropriate. This deficiency represents non-compliance investigated under Master Complaint Number OH00138849 and Complaint Number OH00138846. This deficiency is also a recite to the survey completed on 11/15/22.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, Self-Reported Incident (SRI) review, policy review and interviews, the facility failed to comple...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, Self-Reported Incident (SRI) review, policy review and interviews, the facility failed to complete a thorough investigation for allegations of misappropriations. This affected two (Residents #8 and #5) of 10 residents reviewed for abuse and misappropriation. The facility census was 102. Findings include: 1. Review of medical record for Resident #8 revealed an admission date of 09/08/22 with diagnoses of chronic respiratory failure, hemiplegia, diabetes, atrial fibrillation, and generalize anxiety disorder. Review of the Minimum Data Set (MDS) 3.0 admission assessment dated [DATE] revealed Resident #8 was moderately cognitively impaired. Resident #8 resided on the Station One unit. Review of the facility's SRI to the State agency dated 12/02/22 revealed Resident #8 stated that he went to bingo yesterday and upon returning to his room, he noticed things were out of place. He stated that his wallet that was on the bedside table had been moved, and he had a $10 bill and some $1 bills underneath. He stated $10 was missing from his wallet. Review of the facility's investigation revealed only one state-tested nurse aide (STNA) and one nurse were interviewed regarding Resident #8's missing money. There was no evidence other STNA's assigned to Station One on 12/01/22, housekeepers working on 12/01/22 nor Resident #8's roommate (Resident #9) were interviewed or obtained witness statements. Interview on 01/09/23 at 8:00 A.M. with the Director of Nursing (DON) verified other STNA's assigned to Station One on 12/01/22, housekeepers working on 12/01/22 nor Resident #8's roommate (Resident #9) were not interviewed nor obtained witness statements regarding Resident #8's missing money. Review of the facility's Abuse, Neglect and Misappropriation policy, revised 09/20/22, revealed statements will be obtained from staff related to the incident, including the victim, person reporting the incident, accused perpetrator and witnesses. This statement should be in writing, signed, and dated at the time it was written. Supervisors may write the statement for a person giving a statement about the incident to them and the person giving the statement must sign and date it, or a third party may witness the statement. Statements should include the following: first-hand knowledge of the incident and a description of what was witnessed, seen, or heard. Following the initial report of the alleged violation, the facility will: complete a thorough investigation and put measures in place to prevent other incidents from occurring during the investigation. 2. Review of the medical record for Resident #5 revealed an admission date of 10/07/22 with diagnoses of diabetes, chronic kidney disease, unsteadiness on feet and asthma. Review of the MDS 3.0 quarterly assessment dated [DATE] revealed Resident #5 was cognitively intact. Review of the facility's SRI to the State agency dated 12/02/22 revealed Resident #5 reported that he had $16 in his wallet, and he discovered it was missing on 11/29/22. However, Resident #5 did not report until 12/01/22 because he states he felt it was a small amount. Review of the witness statement dated 12/01/22, written by Unit Manager #05, signed by Resident #5 revealed, I got my hair cut last week and had $6 left. On Friday, I wrote [name] a check for $10 cash. I had $16 on Friday [11/25/22]. On Tuesday [11/29/22] I noticed it was missing. I leave my wallet on my bedside table. I didn't report it because it was just $16 but I was talking to STNA #7 last night (12/01/22) and I told her the $16 was gone. She said she would tell the nurse. Review of the facility's SRI investigation revealed only one witness statement from STNA #7 was obtained regarding Resident #5's missing money. There was no evidence STNA's, or nurses assigned to Station One from 11/25/22 to 11/29/22, housekeepers scheduled from 11/25/22 to 11/29/22 nor Resident #5's roommate (Resident #4) were interviewed or obtained witness statements regarding Resident #5's missing money. Interview on 01/09/23 at 8:00 A.M. with the DON verified STNA's or nurses assigned to Station One from 11/25/22 to 11/29/22, housekeepers working from 11/25/22 to 11/29/22 or Resident #5's roommate (Resident #4) were not interviewed or obtained witness statements regarding Resident #5's missing money. Review of the facility's Abuse, Neglect and Misappropriation policy, revised 09/20/22, revealed statements will be obtained from staff related to the incident, including the victim, person reporting the incident, accused perpetrator, and witnesses. This statement should be in writing, signed, and dated at the time it was written. Supervisors may write the statement for a person giving a statement about the incident to them and the person giving the statement must sign and date it, or a third party may witness the statement. Statements should include the following: first-hand knowledge of the incident and a description of what was witnessed, seen, or heard. Following the initial report of the alleged violation, the facility will: complete a thorough investigation and put measures in place to prevent other incidents from occurring during the investigation. This deficiency represents non-compliance investigated under Master Complaint Number OH00138849 and Complaint Number OH00138846.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to timely acquire a prescribed medication for one residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to timely acquire a prescribed medication for one resident (Resident #73) of four residents reviewed for pharmacy services. The facility census was 102. Findings include: Review of the medical record revealed Resident #73 was admitted into the facility on [DATE], with admitting diagnoses including congestive heart failure, chronic obstructive pulmonary disease, atrial fibrillation, and rheumatoid arthritis. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment from 12/14/22 revealed the resident is not cognitively impaired. Review of the care plan dated 10/31/22 revealed Resident #73 required assistance with activities of daily living (ADL), was at risk for falls due to poor safety awareness, and weakness. Interventions included monitoring medications for side effects. An interview was conducted with Resident #73 on 12/22/22 at 11:00 A.M. Resident #73 reported she had not been receiving her Rinvoq (medication to treat rheumatoid arthritis) and did not know why. She reported she was receiving the medication prior to her hospitalization and had initially brought the medication from home. Resident #73 reported the medication was administered irregularly. Resident #73 denied experiencing any adverse effects from not having been administered the Rinvoq as ordered, stating there had been no increased pain in her joints or increased difficulty in mobility experienced. Record review for Resident #73 revealed she had a current order for Rinvoq (generic name is Upadacitinib). The medication was verified as present in the top drawer of the Unit Two main medication cart on 12/27/22 at 8:30 A.M. by Licensed Practical Nurse (LPN) #101. Review of the electronic Medication Administration Record (eMAR) for Resident #73 revealed there were 13 days in December 2022 where the medication Rinvoq was marked with the number '9', which the chart codes indicate as 'Other/See Nurses Notes.' The days the medication was marked as such were 12/3, 4, 5, 14, 15, 16, 17, 18, 19, and 20/22. Review of progress notes dated 12/3/22, 12/4/22, and 12/5/22 revealed the medication was not available. Review of progress notes dated 12/14/22 revealed the medication was not available and the unit manager was consulted. A second progress note dated 12/14/22 at 9:15 A.M. revealed the medication Rinvoq required the Director Of Nursing to complete a prior authorization before the medication could be sent. Review of progress note date 12/15/22 revealed the medication was out of stock and pharmacy would be called. Review of progress notes for 12/17/22 revealed the medication was not available but had been ordered. Review of progress note for 12/18/22 revealed the medication was not available until the 19th. Review of progress note for 12/19/22 stated the medication 'should be delivered today.' Review of progress note dated 12/20/22 at 11:39 A.M. revealed the medication was not available and pharmacy was contacted. A progress note dated 12/20/22 at 2:55 P.M. revealed the pharmacy reported there was no open order for the Rinvoq (Upadacitinib), and the pharmacy reported to the facility the medication was not sent, stating an issue with a dropped call with lines of communication. A progress note dated 12/22/22 at 3:02 P.M. noted the pharmacy was sending the Rinvoq (Upadacitinib) on next day delivery, and it would be delivered 12/21/22. The progress notes dated 12/23/22 revealed the medication was not available and was on order for delivery on 12/23/22. In an interview with the Administrator on 01/09/23 at 12:10 P.M. revealed Resident #73 initially brought the prescription medication Rinvoq with her from home at the time of her admission. The Administrator reported the medication was received from a specialty pharmacy. The Administrator also reported the Rinvoq was discontinued during the resident's recent hospitalizations. When the resident returned to the facility, the medication Rinvoq was not included on the discharge medication list. The Administrator reported the medication had to be restarted after the resident's hospitalization, including new authorizations for the medication. This deficiency represents non-compliance investigated under Complaint Number OH00138006.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation and interview, the facility failed to ensure appropriate infection control precautions during the provision of personal care. This affected one (Resident #50) of four residents re...

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Based on observation and interview, the facility failed to ensure appropriate infection control precautions during the provision of personal care. This affected one (Resident #50) of four residents reviewed for incontinence care. The census was 102 residents. Findings include: During an observation of incontinence care for Resident #50 on 12/28/22 at 9:00 A.M., State Tested Nurse Aide (STNA) #19 and STNA #111 began with proper hand hygiene prior to beginning the provision of care. STNA #111 began using wipes to clean resident's perianal area. STNA #19 and #111 turned the resident to her opposite side, and STNA #111 rolled away a dirty brief from under one side of the resident. Both STNAs then turned resident to her other side. STNA #19 used wipes to clean the resident's buttocks. STNA #19 then completely removed the soiled brief and placed a clean brief halfway under the resident. The resident was once again turned to the opposite side, and STNA #111 pulled the clean brief fully under the resident. Both STNAs then rolled the resident to her back and placed pants onto the resident. STNA #19 then removed her gloves but did not perform hand hygiene. The STNAs assisted the resident up to her chair, placing resident's pillows from her bed to behind her head and under her feet. STNA #19 and #111 then made up the resident's bed, straightening covers, bed linens, and mattress pad. STNA #111 then placed resident's personal stuffed animal from under the covers to the head of the bed on top of covers with soiled gloves. STNA #111 then removed her gloves. After exiting the room STNA #111 was observed to use alcohol-based hand sanitizer to perform hand hygiene. STNA #19 was observed not performing hand hygiene before or after exiting the resident's room. On 12/28/22 at 9:15 A.M. an interview with STNAs #19 and #111 was conducted after the completion of resident care regarding proper hand hygiene and glove use. When asked about the care for Resident #50, in response to the question if they were aware they had used the same set of gloves for the entire resident care process, both STNAs confirmed with a head nod indicating Yes. This deficiency represents non-compliance investigated under Complaint Number OH00138374.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

Based on observation, medical record review, staff schedule review and interview, the facility failed to ensure sufficient staff for an ordered one-to-one staff monitoring of Residents #81 and #98. Th...

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Based on observation, medical record review, staff schedule review and interview, the facility failed to ensure sufficient staff for an ordered one-to-one staff monitoring of Residents #81 and #98. This affected two (Residents #81 and #98) and had the potential to affect all 26 residents (Residents #76, #77, #78, #79, #80, #81, #82, #83, #84, #85, #86, #87, #88, #89, #90, #91, #92, #93, #94, #95, #96, #97, #98, #99, #100 and #101) who resided on the secured memory unit. The facility census was 102. Findings include: Review of the physician orders from December 2022 revealed an order dated 12/20/22 at 10:25 P.M. for Resident #81 to be on one-to-one [supervision] until further notice. Review of the physician orders from December 2022 revealed an order dated 12/20/22 at 10:25 P.M. for Resident #98 to be a one-to-one [supervision] until further notice. Observation on 12/27/22 at 12:08 P.M. of the secured memory care unit revealed there were two State Tested Nurse Aides (STNA's #13 and #98) and one Licensed Practical Nurse (LPN #4) working on the unit. LPN #4, STNA #13, and STNA #98 were standing by/at the nursing station. Observation on 12/28/22 at 8:40 A.M. of the secured memory care unit revealed STNA #99 standing the nursing station observing the residents in the common area. Resident #81 was lying in bed, sleeping. There was not a staff member monitoring Resident #81. Interview, during the observation, with STNA #99 revealed she did not know where Resident #81 was. STNA #99 verified Resident #81 was supposed be monitored one-to-one by staff; however, there were only two STNA's assigned for the whole unit from 6:00 A.M. to 6:00 P.M. so the one-to-one staff monitoring with Resident #81 was not being completed. STNA #99 stated the other STNA on the unit, STNA #58, was giving a shower to Resident #78 in the shower room and LPN #4 had stepped of the unit, so STNA #99 verified she was the only staff on the unit supervising all the residents, besides Resident #78, at that time. Observation on 12/28/22 at 8:54 A.M. revealed Resident #98 was sitting in a wheelchair in the common area. At 8:56 A.M., Unit Manager #5 was sitting in her office on the telephone. At 8:57 A.M., Resident #98 was walking westward down the hall towards Resident #81's room. There was not one-to-one staff monitoring of Resident #98. At 8:59 A.M., Resident #81 continued to lay in bed, sleeping without one-to-one staff monitoring. Interview on 12/28/22 at 8:59 A.M with LPN #4 verified Resident #81 had a one-to-one staff monitoring physician order; however, administration didn't schedule a staff member to only monitor Resident #81 for one-to-one monitoring, so the staff were doing 15-minute checks on Resident #81 and documenting on a paper document. Review of the nurse and STNA staff schedule from 12/21/22 through 12/28/22 revealed there were two STNA's and one nurse assigned to Station Three, except on 12/24/22 from 6:00 P.M. to 6:00 A.M. when there was only one STNA and one nurse, to care for 26 residents including two residents (Residents #81 and #98) with an order for one-to-one staff monitoring. There were no staff specifically assigned/scheduled to do one-to-one staff monitoring for Resident #81 and Resident #98 on the schedule. Interview on 12/28/22 at 5:00 P.M. with the Administrator, Director of Nursing (DON) and Regional Director of Operations (RDO) #100 verified one-to-one staff monitoring was not completed for Resident #81 or Resident #98. This deficiency represents non-compliance investigated under Complaint Number OH00138761 and Complaint Number OH00138374.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to properly secure the medication storage room on Unit One. This had the potential to affect nine (Residents #2, #3, #12, #14, #19, #26, #27, #3...

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Based on observation and interview, the facility failed to properly secure the medication storage room on Unit One. This had the potential to affect nine (Residents #2, #3, #12, #14, #19, #26, #27, #31, and #32) from Unit One who were ambulatory and cognitively impaired. The facility census was 102. Findings include: During an interview with Licensed Practical Nurse (LPN) #101 on 12/21/22 at 6:10 A.M. if was reported the medication storage room located on Unit One did not have a functioning lock. LPN #101 reported staff did not need to use the key to enter the room. LPN #101 directed this surveyor to the Unit One medication storage room and opened the door by using her hand to push on the center area of the door. The medication storage room door opened easily. Within the room, at approximately one foot from the doorway, on the counter, was an opened box of insulin syringes. LPN #101 placed the open box of syringes into a lower cabinet, which did not require unlocking to access. In an interview with the Director of Nursing (DON) and Maintenance Supervisor #93 on 12/27/22 at 2:45 P.M., it was confirmed the Medication Storage Room located on Unit One was not locked securely. On 12/27/22 at 3:15 P.M. it was reported by the DON the Unit One Medication Storage Room now securely locked. This deficiency was an incidental finding during the complaint investigation.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected most or all residents

Based on observations, review of medical records, Self-Reported Incidents (SRI) review, witness statement review, staff schedule review, police call report review, review of the Centers for Medicare a...

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Based on observations, review of medical records, Self-Reported Incidents (SRI) review, witness statement review, staff schedule review, police call report review, review of the Centers for Medicare and Medicaid (CMS) guidance related to sexual activity and consent, facility policy review and interviews with staff, residents, and a resident's legal representative the facility failed to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. This affected all residents of the facility. The facility census was 102. Findings include: During the complaint survey and partial-extended survey completed from 12/20/22 through 01/10/23 the following concerns were identified through observations, review of medical records, Self-Reported Incidents (SRI) review, witness statement review, staff schedule review, police call report review, review of the Centers for Medicare and Medicaid (CMS) guidance related to sexual activity and consent, facility policy review and interviews with staff, residents, and a resident's legal representative: 1. The facility failed to maintain a safe and comfortable temperature for two residents (#99 and #100). See findings at F584. 2. The facility failed to ensure five cognitively impaired residents (#98, #81, #101, #13, #15) were free from resident-to-resident sexual abuse and that all allegations of abuse were thoroughly investigated and appropriately reported. This resulted in Immediate Jeopardy and the potential for serious physical, mental and/or psychosocial harm, when on 12/20/22 at 10:25 P.M., State Tested Nurse Aide (STNA) #94 observed two residents (#98 and #81) naked in bed with Resident #81 thrusting on top of Resident #98; on 12/21/22 at approximately 4:15 P.M., Scheduler #36 observed Resident #15's hand moving in an up and down motion in Resident #13's pants while sitting in the common area by Station One nursing station; and on 12/24/22 a staff member reported to Regional Director of Operations (RDO) #100 that Resident #101 stated sometimes Resident #81 came into her room at 4:00 A.M. and touched her vagina. This affected five residents who were involved in sexual encounters which included three of 26 residents on Station Three secured unit (#98, #81, #101) and two of 38 residents on Station One non-secured unit (#13 and #15). See findings at F600, F609, and F610. 3. The facility failed to ensure sufficient staff for an ordered one-to-one staff monitoring of Residents #81 and #98. This affected two residents (#81 and #98) and had the potential to affect all 26 residents (Residents #76, #77, #78, #79, #80, #81, #82, #83, #84, #85, #86, #87, #88, #89, #90, #91, #92, #93, #94, #95, #96, #97, #98, #99, #100 and #101) who resided on the secured memory unit. See findings at F725. 4. The facility failed to timely acquire a prescribed medication Resident #73. See findings at F755. 5. The facility failed to properly secure the medication storage room on Unit One. This had the potential to affect nine (Residents #2, #3, #12, #14, #19, #26, #27, #31, and #32) from Unit One who were ambulatory and cognitively impaired. See findings at F761. 6. The facility failed to ensure appropriate infection control precautions during the provision of personal care for Resident #50. See findings at F880. This deficiency represents non-compliance investigated under Master Complaint Number OH00138849 and Complaint Numbers OH00138846, OH00138761, OH00138374, and OH00138006.
Nov 2022 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility's Self-Reported Incidents (SRI) and corresponding investigation, staff interview, medical record...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility's Self-Reported Incidents (SRI) and corresponding investigation, staff interview, medical record review, and policy review, the facility failed to timely report an allegation of sexual abuse to the State Survey Agency. This affected one resident (#08) out of three residents reviewed for abuse. The facility census was 100. Findings include: Review of Resident #08's medical record revealed an admission date of 10/12/22. The resident was discharged to the hospital on [DATE] and returned to the facility on [DATE]. Diagnoses included type II diabetes mellitus, heart disease, dementia, cognitive communication deficit, dysphagia, and Alzheimer's disease. The resident was diagnosed with a gastrointestinal hemorrhage on 11/11/22. Review of Resident #08's admission Minimum Data Set (MDS) assessment dated [DATE] revealed the resident's cognition and mood were not assessed. The resident required extensive assistance for a majority of the activities of daily living. The resident did not exhibit any behaviors. Review of the admission nursing assessment dated [DATE] revealed Resident #08 had not responded to questions and instead spoke of a new car and how good her family was. Review of the nurse progress notes dated 11/07/22 and timed 4:20 A.M. revealed Resident #08 had a large amount of blood in her incontinence brief and was sent to the local emergency room for evaluation and treatment. The Director of Nursing (DON), the physician, and the family were notified. Review of the facility investigation dated 11/07/22 revealed staff heard Resident #08 crying went to see what was wrong and noticed the resident had shredded her incontinence brief. Resident #08 stated a mean guy got on top of her and hurt her and that someone came in and stuck something in her stomach. Blood was noted to be in the resident's incontinence brief and believed to be coming from the resident's vaginal/rectal area. Staff were noted aware of the incident on 11/07/22 at 4:15 A.M. Review of the facility SRI dated 11/07/22 and timed 8:46 A.M. revealed Resident #08 had stated a man laid on top of her and stuck something in her stomach. Interview on 11/15/22 at approximately 1:01 P.M. with the Administrator confirmed the incident involving Resident #08 occurred on 11/07/22 at approximately 4:20 A.M. and the facility had not initiated the SRI until 11/07/22 at approximately 8:46 A.M. Review of facility policy titled OHIO Abuse, Neglect & Misappropriation, revised 10/27/21 revealed all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure cognition and mood were assessed on the compre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure cognition and mood were assessed on the comprehensive assessment for one resident (#08) out of three residents reviewed for cognition. The facility census was 100. Findings include: Review of Resident #08's medical record revealed an admission date of 10/12/22. The resident was discharged to the hospital on [DATE] and returned to the facility on [DATE]. Diagnoses included type II diabetes mellitus, heart disease, dementia, cognitive communication deficit, dysphagia, and Alzheimer's disease. The resident was diagnosed with a gastrointestinal hemorrhage on 11/11/22. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #08's cognition and mood were not assessed. Interview on 11/15/22 at 12:52 P.M. with the MDS Nurse #302 verified Resident #08's cognition and mood were not assessed on the comprehensive assessment.
Sept 2022 11 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, review of the facility policy, and family and staff interviews, the facility failed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, review of the facility policy, and family and staff interviews, the facility failed to maintain a resident's privacy during incontinence care. This affected one (Resident #5) of six residents observed for personal care. The facility census was 101. Findings include: Review of Resident #5's medical record revealed an admission to the facility occurred on 08/07/20. Diagnoses included liver cirrhosis, insomnia and high blood pressure. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #5 was alert with impairment of cognition. Resident #5 required assistance of staff with activities of daily living. Interview with Resident #5's family member on 09/27/22 at 8:31 A.M. revealed he has come to the facility to visit and was upset to see Resident #5 was naked with no privacy curtain pulled in his room between the beds or door closed to the hallway. Resident #5's family stated Resident #5 had a roommate. Observation of Resident #5 on 09/27/22 at 1:40 P.M. revealed the door to Resident #5's room was closed. However upon entering the room, State tested Nursing Assistant (STNA) #318 was providing Resident #5 incontinence care. Resident #5 was laying in bed, there was no privacy curtain drawn and his roommate was in his bed next to Resident #5. Resident #5 has no pants on and you could see his private areas. Interview with STNA #318 on 09/27/22 at 1:41 P.M. confirmed she forgot to pull the privacy curtain around Resident #5 to allow privacy while providing him care. Review of the facilities Resident Rights policy, dated 05/30/19, revealed when being provided treatment, medication, or care the door closed or privacy curtain being drawn.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interviews, the facility failed to provide written notification to a resident and/or re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interviews, the facility failed to provide written notification to a resident and/or resident representative and to the Office of the State Long-Term Care Ombudsman for the reason for a residents' transfer or discharge from the facility. This affected one (Resident #15) of two residents reviewed for hospitalizations. The facility census was 101. Findings include: Review of Resident #15's medical record revealed an admission to the facility occurred on 08/17/18. Diagnoses included anemia, chronic pain, and bariatric surgery. Resident #15 required transfer to the hospital from [DATE] through 08/09/22 and again on 09/19/22 through 09/23/22. There was no evidence in the medical record that Resident #15 and/or his representative were provided a written notification of the reason for the hospital transfers. Interview with Social Services Director (SSD) #340 on 09/28/22 at 11:03 A.M. stated she was new to her position and does not currently have a system in place to complete the written discharge notification to the resident/representative or notification to the Ombudsman. SSD #340 confirmed she was unaware of any current procedures and polices the facility has regarding discharge notifications. SSD #340 stated the previous SSD left in January 2022 and the facility could not find any information on notifications that have been completed since January 2022. Subsequent interview with SSD #340 on 09/28/22 at 12:46 P.M. stated she thinks Business Office Manager (BOM) #337 should be doing the written notifications for discharge and sending this to the Ombudsman. Interview with BOM #337 on 09/28/22 at 12:56 P.M. revealed she does not complete the written discharge notifications or send any information to the Ombudsman and was not sure whom was responsible to do this.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of medical record for Resident #56 revealed an admission date of 07/19/17. Diagnoses included acute gastroenteropathy,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of medical record for Resident #56 revealed an admission date of 07/19/17. Diagnoses included acute gastroenteropathy, type II diabetes mellitus, heart failure, major depressive disorder, and anxiety disorder. Interview on 09/26/22 at 11:36 A.M. with Resident #56 revealed he would like to participate in his care plan meetings. Interview 09/27/22 at 10:59 A.M. with Social Service Designee (SSD) #340 confirmed she was only doing care plan meetings on admission and had no idea she should be doing the meetings on a quarterly basis. Review of the facility's policy titled Plan of Care Overview, revised 07/26/18, revealed the facility will review care plans quarterly and schedule meeting to accommodate resident's representative that may include conference calls, video conference sessions, or live sessions. 2. Review of Resident #43's medical record revealed Resident #43 was admitted to this facility on 04/04/22. Diagnoses included dementia with behavioral disturbances, chronic obstructive pulmonary disease, acute respiratory failure, emphysema, and major depressive disorder. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #43 had severe cognitive impairment. Functionally she needed limited assistance of one person for bed mobility and extensive assistance of one person for dressing, toilet use and personal hygiene. Resident #43's medical record did not have evidence a quarterly care conference was held with the resident/family. Interview with Resident #43's daughter on 09/26/22 at 4:00 P.M. revealed she did have a care conference meeting with the staff when the resident was first admitted . She stated since then no one has contacted her or got in touch with her about having another care conference. Interview with Social Services Designee (SSD) #340 on 09/27/22 at 11:15 A.M. revealed she was just recently hired as the social worker designee. SSD #340 confirmed she was not holding quarterly care conference meeting with the resident/family and stated she had just found out today that she has to be having quarterly care conferences. SSD #340 verified that all resident's since she has been the Social Worker only had an admission care conference. Based on medical record review, review of the facility policy, and family, resident, and staff interviews, the facility failed to ensure care conferences were held at least quarterly with residents/families. This affected three (Residents #5, #43 and #56) of four residents reviewed for care planning. The facility census was 101. Findings include: 1. Review of Resident #5's medical record revealed an admission to the facility occurred on 08/07/20. Diagnoses included liver cirrhosis, insomnia, and high blood pressure. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #5 was alert with impairment of cognition. Resident #5 required assistance of staff with activities of daily living. Resident #5 had a family member whom was his power of attorney (POA). Review of Resident #5's medical record revealed there were no quarterly care conference meetings held in the last nine months. Interview with Resident #5's POA on 09/27/22 at 8:31 A.M. The POA stated he has not been invited to quarterly care conferences. The POA stated if concerns were revealed, he sets up a meeting and the facility completes them once a year. The POA stated Resident #5 and himself would attend quarterly meetings to plan his care. Interview with Social Services Designee (SSD) #340 on 09/27/22 at 10:59 A.M. stated she just started working at the facility a couple of months ago. SSD #340 confirmed she was only setting up care conferences upon admission and annually for the residents/families. SSD #340 confirmed she was unaware the facility needed to provide the care meetings quarterly. Interview with the Director of Nursing (DON) on 09/28/22 at 12:21 P.M. confirmed the facility should be doing the care plan meetings quarterly along with the resident's quarterly MDS assessment. The DON stated the MDS staff should provide a listing of quarterly assessments to the SSD and they set up with meetings with residents and staff.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #38 revealed an admission date of 11/06/20. Diagnoses included hemiplegia and hemip...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for Resident #38 revealed an admission date of 11/06/20. Diagnoses included hemiplegia and hemiparesis after stroke, chronic kidney failure, unsteadiness on feet, and abnormalities of gait. Review of the Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #38 had intact cognition. Resident #38 required extensive assistance of one staff for bed mobility, extensive assistance of two staff for transfers, and one extensive assistance of one staff for toileting. Resident #38 received occupational therapy (OT) on 04/28/22 and physical therapy (PT) started on 05/04/22. Resident #38 did not receive restorative care. Review of the physician orders for September 2022 revealed no order for restorative care for Resident #38. Review of the PT Discharge summary dated [DATE] revealed a start date of 05/04/22 and an end date of 09/09/22. The discharge recommendations were for a home exercise program and restorative nursing program. To facilitate Resident #38 maintaining current level of performance and in order to prevent decline, a development of and instruction in the following restorative nursing programs has been completed for ambulation. Interview on 09/27/22 at 11:19 A.M. with Resident #38 revealed he does not receive any restorative therapy, since he finished therapy and feels he was losing his mobility due to not receiving restorative care. Observation at this time revealed Resident #38 was sitting in his recliner with his feet up. Interview on 09/28/22 at 8:32 A.M. with OT #395 revealed the facility had restorative program in the past but do not have one at this time. OT #395 verified there was no restorative program at this time. OT #395 verified Resident #38 was not on a restorative program. Review of the facility's policy titled Restorative Program, dated 07/26/18, revealed the purpose of this policy is to provide direction and guidance to the clinical team to assess and implement a plan of action for resident-specific care to maintain or improve mobility with the maximum practicable independence unless a reduction in mobility is demonstrably unavoidable. Based on medical record review, review of the facility policy, observation, and family, resident, and staff interviews, the facility failed to ensure an ambulation program was established for two (Resident #5 and #38) of three residents reviewed for therapy discharge. The facility census was 101. Findings include: 1. Review of Resident #5's medical record revealed an admission to the facility occurred on 08/07/20. Diagnoses included liver cirrhosis, dementia, high blood pressure, insomnia, and fractured femur. Review of Resident #5's physical therapy (PT) Discharge summary dated [DATE] revealed to maintain current level of performance and in order to prevent decline, a development of and instruction for a Restorative Nursing Program (RNP) in ambulation has been completed with the interdisciplinary team (IDT) for Resident #5. Review of Resident #5's medical record revealed no RNP for ambulation had been established following PT discharge on [DATE]. Interview with Resident #5's family member on 09/27/22 at 8:31 A.M. stated Resident #5 participated in therapy and was doing well recently. The family member stated following PT, the facility staff do not continue to provide restorative therapy for Resident #5. Interview with the Administrator on 09/27/22 at 2:04 P.M. confirmed the facility has not been able to establish a restorative program as of this time. The Administrator confirmed there was no written plan to provide Resident #5 with a restorative program to maintain Resident #5's progress with PT.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interview, review of the facility policy, and record review, the facility failed to en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interview, review of the facility policy, and record review, the facility failed to ensure a resident who required limited assistance from staff with activities of daily living, received adequate and timely assistance with personal hygiene. This affected one (Resident #2) of two residents reviewed for activities of daily living. The facility identified 99 residents required assistance from staff for bathing and 101 residents required assistance from staff with dressing. The facility census was 101. Findings include: Review of Resident #2's medical record revealed an admission dated of 03/15/22. Diagnoses included dementia, depression, and muscle weakness. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #2 had impaired cognition and required one person staff assistance with personal hygiene. Review of the physician orders for September 2022 revealed Resident #2 required extensive assistance of one staff for personal hygiene. Review of the progress notes for September 2022 revealed Resident #2 had no documentation of refusal of care or being shaved. Review of the shower sheets for the last 30 days revealed Resident #2 had no refusal of personal hygiene or being shaved. Observation on 09/26/22 at 3:08 P.M. revealed Resident #2 had facial hair on her chin and upper lip. Interview on 09/26/22 at 3:19 P.M. with Resident #2 revealed she would like her facial hair shaved or she was going to look like 'Santa Claus'. Resident #2 denied refusing to be shaved and would like to be shaved. Observation on 09/29/22 at 7:39 A.M. of Resident # 2 with the Director of Nursing (DON) revealed Resident #2 had not been shaved and had many chin hair and hair growth above her lip. The DON verified Resident #2 had not been shaved. Review of the facility's policy titled Routine Care- Bathing Hygiene, dated 05/01/17, revealed the facility will provide routine care for the resident for hygienic purposes includes shaving should be completed with routine personal bathing hygiene.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interview and record review, the facility failed to ensure residents received timely treatment and c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interview and record review, the facility failed to ensure residents received timely treatment and care for a resident exhibiting signs and symptoms of urinary tract infection. Additionally, the facility failed to ensure a resident with an indwelling catheter received routine catheter care as physician ordered. This affected one (Resident #53) of six residents reviewed for quality of care and affected one (Resident #40) of two residents reviewed for catheter care. The facility identified 13 residents with an indwelling or external catheter. The facility census was 101. Findings include: 1. Review of Resident #53's medical record revealed the resident was admitted to the facility on [DATE]. Diagnoses included anxiety, depression, a history of urinary tract infection (UTI) and general weakness. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #53 had mild cognitive impairment and was always continent. Review of the physician order dated 09/17/22 revealed a physician order for a urinalysis (UA) for one day and was marked as completed on 09/18/22. There was no physician order for prescribed antibiotic therapy initiated after the collection of urine on 09/17/22. Review of the medical record on 09/28/22 revealed it was silent for the results of the UA laboratory test. The medical record was also absent of documentation of an assessment for Resident #53's symptoms prior to or after the collection of urine for the UA. Interview with Resident #53 on 09/27/22 at 9:18 A.M. reported she might have a current UTI, had a current complaint of burning with urination, and reported the facility staff had already collected a urine sample. Resident #53 reported she has not been made aware of the results from the testing of her collected urine sample. Subsequent interview with Resident #53 on 09/28/22 at 9:51 A.M. revealed she was continuing to experience burning with urination. Resident #53 again reported she had not been informed of any results from the testing of her collected urine sample. On 09/29/22, a review of the UA laboratory test results for Resident #53 revealed the UA was collected on 09/20/22. The results of the test, dated 09/20/22, showed many bacteria, an elevated white blood cell count in the urine, cloudy urine, and a moderate number of Leukocytes in the urine. The documentation on the test results indicated the physician was sent the results on 09/21/22 at 5:53 A.M. The documentation indicated the physician reviewed the results and marked the results as viewed on 09/21/22 at 7:24 A.M. Interview with the Administrator on 09/29/22 at 1:47 P.M. revealed the Administrator produced documentation of Resident #53's treatment administration record (TAR) which showed the facility marked the collection of the resident's urine as completed on 09/17/22 at 11:39 A.M. There was no documentation found by the Administrator in the resident's medical record regarding the delay from the collection of Resident #53's urine of 09/17/22 and the laboratory time stamp of 09/20/22 for the collection of the urine sample. 2. Review of Resident #40's medical record revealed an admission date 02/12/21. Diagnoses included neurogenic bladder. Resident #40 had intact cognition. Review of the plan of care dated 02/27/22 revealed Resident #40 had a indwelling catheter care related to a neurogenic bladder. Interventions included to change the catheter per medical provider orders and as needed. Review of the physician orders for September 2022 revealed Resident #40 had an order to change the Foley catheter every month on day shift on the seventh day of the month and as needed. Review of the Treatment Administration Record (TAR) for August and September 2022 revealed Resident #40's indwelling catheter was last replaced on 08/16/22. On 09/02/22, the TAR was marked for the routine catheter replacement to be completed but it was not signed off as completed. From 09/01/22 to 09/27/22, the TAR had no days signed off as completed for the replacement of the indwelling catheter. As of 09/28/22, the indwelling catheter had not been replaced for 42 days. Interview on 09/26/22 at 2:53 P.M. with Resident #40 revealed she had a indwelling catheter that was supposed to be changed every thirty days. Resident #40 stated her indwelling catheter has not been changed for over a month. Resident #40 stated she writes down when the indwelling catheter was changed. Resident #40 stated she knows it needs to be changed because she was having irritation and burning around her catheter. Interview on 09/28/22 at 4:00 P.M. with Licensed Practical Nurse (LPN) #315 revealed indwelling urinary catheters were changed every 30 days. Subsequent interview on 09/28/22 4:50 P.M. with LPN #315 verified Resident #40's Foley catheter was not changed according to physician orders and should have been changed according to the physician orders. LPN #315 verified Resident #40's physician orders stated to change the Foley catheter every 30 days and as needed. Interview on 09/29/22 at 10:20 A.M. with Resident #40 revealed her indwelling catheter was changed last night and the irritation and burning at the catheter site feels better.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

Based on medical record review, review of facility anti-psychotic dose reduction/elimination records, and staff interviews, the facility failed to ensure a resident was not receiving an anti-psychotic...

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Based on medical record review, review of facility anti-psychotic dose reduction/elimination records, and staff interviews, the facility failed to ensure a resident was not receiving an anti-psychotic medication without indication of continued use. This affected one (Resident #5) of six residents reviewed for unnecessary medication. The facility identified 20 residents who receive anti-psychotic medications. The facility census was 101. Findings include: Review of Resident #5's medical record revealed an admission date to the facility occurred on 08/07/20. Diagnoses included liver cirrhosis, dementia, and delusional disorder. Review of the physician orders dated 03/11/22 revealed Resident #5 was placed on Risperdal (anti-psychotic medication) on 03/11/22. Review of the facility's psychotropic medication evaluation dated 09/14/22 for Resident #5 revealed this was a semi-annual gradual dose reduction (GDR) attempt. The GDR evaluation revealed Resident #5 was appropriate for an attempt. A physician order was obtained to hold Resident #5's Risperdal for one week and if no changes then discontinue. Review of Resident #5's medication administration record (MAR) for September 2022 revealed Resident #5's medication was held from 09/14/22 through 09/20/22. Review of the progress notes from 09/14/22 through 09/20/22 revealed there were no changes with Resident #5 during that time. The MAR revealed Resident #5 started receiving the Risperdal on 09/21/22 without indications for use. Resident #5 continued to receive the Risperdal until 09/27/22. Interview with the Director of Nursing (DON) on 09/28/22 at 7:19 A.M. confirmed Resident #5's Risperdal was restarted on 09/21/22 and was administered until 09/27/22 without any indications for it use. The DON confirmed the facility did not follow the physician order to discontinue the Risperdal on 09/20/22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0773 (Tag F0773)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, observation, and record review, the facility failed to ensure a resident's urine sample for a urine an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, observation, and record review, the facility failed to ensure a resident's urine sample for a urine analysis and culture and sensitivity was obtained per the physician's orders. This affected one (Resident #93) of four residents reviewed for urinary tract infections. The facility census was 101. Findings include: Review of Resident #93's medical record revealed Resident #93 was admitted to the facility on [DATE]. Her diagnoses included urinary tract infection (UTI), calculus of ureter, sepsis, and dementia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #93 had moderate cognitive impairment. Resident #93 required extensive assistance of two people for bed mobility, transfers, toileting, and personal hygiene. Review of the physician orders dated 09/06/22 revealed Resident #93 had an order for a complete blood panel and urine sample for analysis, culture and sensitivity. Review of the lab results revealed no urine culture was submitted as ordered. Observation on 09/26/22 at 10:30 A.M. of Resident #93's indwelling catheter revealed the urine in the catheter tubing was very cloudy and light yellow in color. Interview with Registered Nurse (RN) #333 on 09/26/22 at 10:45 A.M. revealed Resident #93 was on antibiotics a month ago for a UTI. RN #333 stated Resident #93 was supposed to have another urine sample obtained on 09/06/22. RN #333 stated she was aware of Resident #93's color of her urine and stated Resident #93 has kidney stones. RN #333 was unable to find Resident #93's results of the urine sample from 09/06/22. Interview with Unit Manager #303 on 09/28/22 at 11:30 A.M. revealed she would find out the result of the urine sample for Resident #93. Subsequent interview with Unit Manager #303 on 09/29/22 at 10:30 A.M. revealed the urine sample that was ordered to be obtained on 09/06/22 but it was not drawn. The physician was contacted regarding the missed urine sample and re-ordered the urine sample for a culture and sensitivity and to change the indwelling catheter since Resident #93 did complain of burning and discomfort with urination. Unit Manager #303 verified Resident #93's urine sample was not drawn on 09/06/22 as physician ordered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

Based on medical record review and staff interview, the facility failed to ensure a resident was free from unnecessary antibiotic use. This affected one (Resident #5) of six residents reviewed for unn...

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Based on medical record review and staff interview, the facility failed to ensure a resident was free from unnecessary antibiotic use. This affected one (Resident #5) of six residents reviewed for unnecessary medications. The facility census was 101. Findings include: Review of Resident #5's medical record revealed an admission date to the facility occurred on 08/07/20. Diagnoses included liver cirrhosis, dementia, and delusional disorder. The record revealed a scheduled urinalysis test was ordered every six months. The urinalysis was completed on 09/07/22. The record revealed no evidence a culture and sensitivity (C&S) was completed. The C&S results would identify if a specific bacteria and proper antibiotic that would be used to treat a urinary tract infection. Review of Resident #5's urinalysis results dated 09/07/22 revealed none seen for bacteria in the urinalysis test. Review of the medication administration record (MAR) for September 2022 revealed Resident #5 was administered Bactrim DS (antibiotic) 800/160 milligrams (mg) twice a day from 09/07/22 through 09/14/22, The records revealed no evidence of any reason Resident #5 should have been placed on or continued on the antibiotic. Interview with the Director of Nursing (DON) on 09/28/22 at 7:19 A.M. confirmed Resident #5 was placed on Bactrim on 09/07/22 without evidence of any infection. The DON confirmed Resident #5's urinalysis was completed on 09/07/22 and the results showed no evidence of bacteria in the urine sample. The DON confirmed residents who receive antibiotics that were unnecessary can cause antibiotic resistance and antibiotics were only effective to treat bacterial infections. .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected most or all residents

Based on observation, review of the facility policy, and resident and staff interviews, the facility failed to serve food at a safe and palatable temperature. This had the potential to affect all 101 ...

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Based on observation, review of the facility policy, and resident and staff interviews, the facility failed to serve food at a safe and palatable temperature. This had the potential to affect all 101 residents residing in the facility who received food from the kitchen. The facility census was 101. Findings include: Interviews on 09/26/22 at 9:30 A.M to 12:30 P.M. with Residents #5, #11, #86, and #92 revealed the food was not served at a palpable temperature. Interview on 09/28/22 at 11:07 A.M. with [NAME] #304 revealed the food temperatures on the steam table were obtained at 11:10 A.M. The hot dogs were held at 160 Fahrenheit (F), zucchini at 150 F and bake beans at 190 F. On 09/28/22 at 11:15 A.M., a test tray was requested. The cart with test tray left the kitchen at 12:26 P.M., arrived on the unit at 12:28 P.M., and the last tray was served at 12:46 P.M. Review of a sample tray on 09/28/22 at 12:47 P.M., after all the room trays were served to the residents, revealed the hot food was not served at a palatable temperature. The food temperatures on the test tray was obtained with the District Dietary Manager (DDM) #392, using a digital thermometer. The hot dog was at 108 degrees F, and the zucchini and onion was at 105 F. Additionally, the hot dog and zucchini and onions were tasted with DDM #392 and the items were not at a palatable temperature. Interview with the DDM #392 verified the temperatures of the hot foods should be hotter to be more palatable and at a safer temperature. Review of the facility's policy Food: Quality and Palatability, dated 09/2017, revealed the food will be prepared by methods that conserve nutritive values, flavor, and appearance. Food will be palatable, attractive, and served at a safe and appetizing temperature.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, staff interview, and policy review, the facility failed to store dishware appropriately for food service safety and follow the facility's warewashing procedures. This had the pot...

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Based on observation, staff interview, and policy review, the facility failed to store dishware appropriately for food service safety and follow the facility's warewashing procedures. This had the potential to affect all 101 residents in the facility who received food from the kitchen. Findings include: During the initial observation on 09/26/22 at 10:40 A.M. of kitchen revealed three trays of cups, one tray of fruit bowls, and three trays of bowls were stacked and put away wet. There were three trays with cups and bowls that had black speckles on them. Interview on 09/26/10:40 A.M. with Dietary Manager (DM) #324 revealed washware were to be air dried prior to stacking on trays to be put away. DM #324 verified the cups, bowls, and fruit cups were put away wet and should be stored on clean trays. Follow up observation on 09/28/22 at 11:12 A.M. of the kitchen revealed there were bowls and cups stored wet, after being cleaned. Interview on 09/28/22 at 11:15 A.M. with DM #324 verified the trays of cups and bowls were stacked and put away wet. Review of the facility's policy titled Warewashing, dated 09/2017, revealed all dishware will be air dried and properly stored.
Oct 2019 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observations, and staff interview, the facility failed to ensure fall interventions were in plac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observations, and staff interview, the facility failed to ensure fall interventions were in place for two residents (#9 and #66) of five reviewed for falls. The facility census was 125. Findings include: 1. Medical record review revealed Resident #9 was admitted to the facility on [DATE] with the following diagnoses; peripheral vascular disease, difficulty in walking, and type II diabetes mellitus. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #9 had mild cognitive impairment. The resident had one fall since admission resulting in no injuries and required extensive assistance with two persons for transfers. Review of Resident #9's progress notes dated 09/22/19 revealed the resident had a fall and a new intervention included to add a dycem (a non-slip material) to the resident's hoyer lift sling prior to transferring the resident. Review of Resident #9's care plan revised on 9/23/19 revealed the resident was at risk for falls due to impaired mobility and generalized muscle weakness. The resident had an intervention of dycem to hoyer lift pad and sling. Review of the [NAME] for Resident #9 revealed the resident should have dycem added to the resident's hoyer lift sling prior to transfer. Observation of a transfer with Resident #9 with State Tested Nurse Aide (STNA) #42, and #99 on 10/02/19 at 2:40 P.M. revealed there was no dycem added to the resident's hoyer lift sling or the hoyer pad. STNA #42 and STNA #99 performed the hoyer lift transfer and moved resident from the resident's bed to the wheelchair and then back to bed per the resident's request. STNA #42 and STNA #99 confirmed there was no dycem used in the hoyer lift sling or on the hoyer lift pad. Interview with the Director of Nursing (DON) #150 on 10/02/19 at 5:15 P.M. confirmed Resident #9 should have had dycem added to the hoyer sling and hoyer pad prior to completion of any transfers for safety. 2. Review of Resident #66's medical record revealed an admission date of 01/18/19 with diagnoses including dementia with behavioral disturbance, difficulty walking, and muscle weakness. Review of Resident #66's physician order dated 06/28/19 revealed an order for non-skid strips to floor in bathroom and at the bedside. Observation on 10/02/19 at 2:10 P.M. of Resident #66's room revealed no non-skid strips were in place in the resident's bathroom or at the bedside. Interview on 10/02/19 at 2:20 P.M. with Licensed Practical Nurse (LPN) #164 verified Resident #66's room did not have non-skid strips in place in the bathroom and at bedside as per physician order.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and staff interview, the facility failed to ensure oxygen therapy was completed as ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and staff interview, the facility failed to ensure oxygen therapy was completed as ordered for one resident (#69) of two reviewed for respiratory care. The facility census was 125. Findings include: Medical record review revealed Resident #69 was admitted to the facility on [DATE] with diagnoses of malignant neoplasm of the brain (cancer), seizures and hypertension. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #69 was severely cognitively impaired. Review of Resident #69's current physician order summary revealed the resident was to have oxygen at a flow rate of 3 liters per minute, every shift since 11/11/18. On 09/30/19 at 2:41 P.M. observation of Resident #69 revealed her to have continuous oxygen through a nasal cannula at a flow rate of 1.5 liters. On 10/02/19 at 02:04 P.M. observation and interview with Licensed Practical Nurse (LPN) #44 of Resident #69 revealed the resident's oxygen was at a flow rate of 1.5 liters. LPN #44 confirmed Resident #69 was to have her oxygen flow rate at 3 liters per minute.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident interview, staff interview, and review of antibiotic stewardship policy, the facility f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, resident interview, staff interview, and review of antibiotic stewardship policy, the facility failed to ensure a pharmacy recommendation was acted upon to discontinue a medication for one resident (#25 of five reveiwed for unnecessary medication. The facility census was 125. Findings include: Review of Resident #25's medical record revealed admission to the facility on [DATE] with diagnoses including stroke, major depression and chronic pain. The resident was noted to be cognitively intact. There was no evidence the resident had a significant history of urinary tract infections (UTIs). Review of Resident #25 progress notes revealed she was having some painful urination on 07/05/19 and was ordered a urine culture and sensitivity testing. On 07/07/19 the culture returned and was identified positive growing less than 100,000 colony forming units (cfu/ml). The record identified at that time Resident #25 was placed on the prophylactic antibiotic. There was not evidence the resident had any fevers or additional symptoms. Review of Resident #25's current medication regime revealed an order for Nitrofurantoin (antibiotic) 50 milligrams (mg), ever other day beginning on 07/24/19. Review of the pharmacist recommendation dated 09/12/19 revealed to consider a stop date for the use of the prophylactic antibiotic for Resident #25. There was no evidence the recommendation was acted on by the physician. Interview with Resident #25 on 10/03/19 at 10:21 A.M. revealed she would occasionally have a UTI, however not frequently. Resident #25 confirmed she was concerned regarding the use of a routine prophylactic antibiotic. Interview with Physician #178 on 10/03/19 at 2:42 P.M. confirmed he placed Resident #25 on the prophylactic antibiotic because she has had two UTI's since admission to the facility. The physician confirmed at the time she was placed on the antibiotic she did not have any symptoms and did not meet the criteria for antibiotic use. The physician confirmed there was no rationale for the continued use of the antibiotic. Review of the facility antibiotic stewardship procedures revealed residents need to meet specific criteria to evidence a symptomatic UTI. The evidence revealed a culture greater than 100,000 colony forming units (cfu/ml) with two additional symptoms need to be present for initiation of a symptomatic UTI and start of and antibiotic. The facility's Antibiotic Stewardship Program was based on the current Center for Disease Control (CDC's) guidelines and studies.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observations and staff interview, the facility failed to communicate a resident's behavior to ho...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observations and staff interview, the facility failed to communicate a resident's behavior to hospice care takers. This affected one resident (#59) of one reviewed for hospice services. The facility census was 125. Findings include: Medical record review revealed Resident #59 was admitted to the facility on [DATE] with diagnoses including cerebral infarction, dementia, depression and heart disease. The resident was noted to be receiving hospice services as of 08/06/19. Review of Resident #59's current care plan revealed the resident was receiving hospice services and in the event the resident experienced any changes in conditions to include increased behaviors; hospice was to be notified. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was severely cognitively impaired. Review of Resident #59's progress notes from 08/09/19 to 10/01/19 revealed 19 individual nurses' notes were documented between the hours of 10:00 P.M. to 06:00 A.M. which revealed the resident was frequently up all night, agitated, being non-compliant, trying to get up, hitting, kicking, yelling and cussing at staff. Review of the hospice facility Visit log dated from 08/06/19 to 09/26/19 revealed the Registered Nurse (RN) visited the resident seven times. During those seven visits no concerns were noted on the Facility Communication Form. On 10/02/19 at 3:30 P.M. interview with the unit manager Licensed Practical Nurse (LPN) #98 confirmed Resident #59 had a history of not sleeping at night and it went on for several days and then he crashes. On 10/02/19 at 4:08 P.M. telephone interview with RN #105 from hospice services revealed she visited Resident #59 weekly and had not been told the resident had not been sleeping, been agitated, being non-compliant, trying to get up, hitting, kicking, yelling and cussing at staff. She revealed had she been given the information she would have addressed it with the resident's family and his physician.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure resident care plans were updated. This affecte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure resident care plans were updated. This affected three residents (#70, #79, and #83) of 25 residents revealed for plans of care. The facility census was 125. Findings include: 1. Medical record review revealed Resident #79 was admitted to the facility on [DATE] with diagnoses including disorders of bladder, atrial fibrillation, and hypertension. Review of Resident #79's physician order dated 09/29/19 revealed an order for one liter of sodium chloride 0.9% intravenously (IV) every shift every seven days. There was no evidence a care plan had been developed for the use of the resident's IV fluids. Interview on 10/01/19 at 3:41 P.M. with Licensed Practical Nurse (LPN) #65 verified Resident #79's IV fluids were not addressed in a plan of care. 2. Review of Resident #83's medical record revealed an admission date of 08/14/19 with diagnoses including Alzheimer's disease, dementia, and fracture of cervical vertebra. Review of Resident #83's physician order dated 08/22/19 revealed an order for cervical collar to be worn when up in wheelchair or ambulating, and could be taken off while laying in bed. There was no evidence a care plan had been developed for the use of the cervical collar. Interview on 10/03/19 at 1:33 P.M. with Director of Nursing (DON) verified Resident #83's cervical collar was not addressed on the resident's plan of care. 3. Review of Resident #70's medical record identified admission to the facility occurred on 03/01/17 with medical diagnoses including Parkinson's disease and urinary catheter use. Review of Resident #70's plan of care for the use of the use of the urinary catheter revealed no evidence of any interventions for an anchoring device, which could prevent potential tension on the urethra and or injury. The plan of care identified one of the goals was to prevent catheter related trauma. Observation and interview with Resident #70 on 10/02/19 at 11:25 A.M. revealed the resident was receiving catheter care from State Tested Nursing Assistant (STNA) #52. There was no anchoring device for the urinary catheter. Resident #70 revealed she usually did not use the anchoring device while in bed, however did when she got up. STNA #52 confirmed the [NAME] the staff used to provide care did not include the use of an anchoring device for her catheter use.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, staff interview and facility policy review, the facility failed to ensure medication carts were maintained secured. This had the potential to affect 18 residents (#10, #12, #13, ...

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Based on observation, staff interview and facility policy review, the facility failed to ensure medication carts were maintained secured. This had the potential to affect 18 residents (#10, #12, #13, #23, #26, #40, #47, #49, #75, #83, #91, #92, #94, #99, #112, #116, #120 and #174) whom the facility identified as confused and mobile. The facility census was 125. Findings include: 1. Observation of the medication administration on 10/01/19 at 7:24 A.M. with Registered Nurse (RN) #29 revealed after she obtained all of Resident #103's medications she entered the resident's room and did not lock or secure the medication cart. The RN was in Resident #103's room for approximately five minutes. Interview with RN#29 confirmed she did not secure the medication cart prior to entering Resident #103's room. 2. Observation of the medication administration on 10/01/19 at 7:40 A.M. with Licensed Practical Nurse (LPN) #43 revealed the LPN was administering medications to Resident #15, on Unit #2. LPN #43 obtained all medications for Resident #15 and entered Resident #15's room, while leaving the medication cart unlocked/unsecured on the other side of the hallway. LPN #43 was inside Resident #15's room for approximately five minutes. LPN #43 confirmed the cart was unlocked and unsecured upon returning to the medication cart. Review of the facilities medication administration policy dated 04/20/17 identified lock medication cart when not in the immediate vicinity of the cart.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 4 life-threatening violation(s), Special Focus Facility, 2 harm violation(s), $232,204 in fines, Payment denial on record. Review inspection reports carefully.
  • • 77 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $232,204 in fines. Extremely high, among the most fined facilities in Ohio. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility is on CMS's Special Focus list for poor performance. Consider alternatives strongly.

About This Facility

What is Crestwood Care Center's CMS Rating?

CMS assigns Crestwood Care Center an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Ohio, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Crestwood Care Center Staffed?

CMS rates Crestwood Care Center's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 52%, compared to the Ohio average of 46%. RN turnover specifically is 81%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Crestwood Care Center?

State health inspectors documented 77 deficiencies at Crestwood Care Center during 2019 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 69 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Crestwood Care Center?

Crestwood Care Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMMUNICARE HEALTH, a chain that manages multiple nursing homes. With 130 certified beds and approximately 84 residents (about 65% occupancy), it is a mid-sized facility located in SHELBY, Ohio.

How Does Crestwood Care Center Compare to Other Ohio Nursing Homes?

Compared to the 100 nursing homes in Ohio, Crestwood Care Center's overall rating (1 stars) is below the state average of 3.2, staff turnover (52%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Crestwood Care Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Crestwood Care Center Safe?

Based on CMS inspection data, Crestwood Care Center has documented safety concerns. Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Ohio. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Crestwood Care Center Stick Around?

Crestwood Care Center has a staff turnover rate of 52%, which is 5 percentage points above the Ohio average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Crestwood Care Center Ever Fined?

Crestwood Care Center has been fined $232,204 across 2 penalty actions. This is 6.6x the Ohio average of $35,401. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Crestwood Care Center on Any Federal Watch List?

Crestwood Care Center is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.