JEWEL HEALTHCARE AND REHABILITATION CENTER

535 NORTH 17TH STREET, ALLENTOWN, PA 18104 (610) 432-4351
For profit - Partnership 146 Beds Independent Data: November 2025
Trust Grade
80/100
#187 of 653 in PA
Last Inspection: August 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Jewel Healthcare and Rehabilitation Center has received a Trust Grade of B+, indicating it is recommended and above average compared to other facilities. It ranks #187 out of 653 in Pennsylvania, which places it in the top half of state facilities, and it is #10 out of 16 in Lehigh County, meaning there are only a few local options that are rated higher. The facility is stable in terms of quality, with the number of issues remaining the same over recent years. Staffing is a relative strength with a turnover rate of 41%, lower than the state average, but the overall staffing rating is only average at 3 out of 5 stars. While there are no fines recorded, which is a positive sign, there are some concerning deficiencies noted. For instance, residents experienced a lack of cleanliness in shared bathrooms, with strong odors of urine and stool present, indicating sanitation issues. Additionally, there were failures to follow physician orders for administering insulin to residents, which could lead to serious health risks. Furthermore, the facility did not implement personalized care plans for residents with PTSD, which could have important implications for their mental health support. Overall, while there are commendable aspects, families should consider these weaknesses carefully.

Trust Score
B+
80/100
In Pennsylvania
#187/653
Top 28%
Safety Record
Low Risk
No red flags
Inspections
Holding Steady
2 → 2 violations
Staff Stability
○ Average
41% turnover. Near Pennsylvania's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Pennsylvania facilities.
Skilled Nurses
○ Average
Each resident gets 31 minutes of Registered Nurse (RN) attention daily — about average for Pennsylvania. RNs are the most trained staff who monitor for health changes.
Violations
✓ Good
Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2023: 2 issues
2025: 2 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (41%)

    7 points below Pennsylvania average of 48%

Facility shows strength in fire safety.

The Bad

Staff Turnover: 41%

Near Pennsylvania avg (46%)

Typical for the industry

The Ugly 4 deficiencies on record

Aug 2025 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on clinical record review and staff interview, it was determined that the facility failed to implement physician's orders for two of 27 sampled residents. (Residents 2, 13)Findings include: Clin...

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Based on clinical record review and staff interview, it was determined that the facility failed to implement physician's orders for two of 27 sampled residents. (Residents 2, 13)Findings include: Clinical record review revealed that Resident 2 had diagnoses that included end stage kidney disease and diabetes mellitus (DM). On July 11, 2025, the physician ordered staff to administer insulin (Lispro) three times a day for DM. Staff were not to administer the medication if Resident 2's blood sugar was less than 100 milligrams per deciliter (mg/dL). Review of Resident 2's Medication Administration Record (MAR) revealed that staff administered the medication two times in July 2025 and three times in August 2025, when the resident's blood sugar was less than 100 mg/dL.Clinical record review revealed that Resident 13 had diagnosis of diabetes mellitus and hypertension (high blood pressure). On July 16, 2025, the physician ordered staff to administer insulin (Lispro) subcutaneously (fatty tissue layer beneath the skin) with meals. Staff were not to administer the medication if Resident 13's blood sugar was less than 120 mg/dL. Review of the MAR for July and August 2025, revealed that Resident 13 received the medication on six occasions, when the resident's blood sugar was less than 120 mg/dL. Physician's orders dated August 8, 2025, directed staff to administer a blood pressure medication (hydrochlorothiazide) once daily. Staff were to hold the medication if the resident's systolic blood pressure (SBP, the measure of the pressure when the heart beats) was below 110 millimeters mercury (mm/Hg). Review of Resident 13's MAR revealed that staff administered the medication two times in August 2025 when the resident's SBP was less than 110 mm/Hg. Physician's orders dated August 11, 2025, directed staff to administer a blood pressure medication (metoprolol) twice daily. Staff were to hold the metoprolol if the resident's SBP was <110 and heart rate was below 65 beats per minute (bpm). On August 20, 2025, the physician ordered staff to administer a blood pressure medicine (amlodipine besylate) once daily. Staff were not to administer the medication if Resident 13's SBP was less than 115 mm/Hg. Review of the MARs for August 2025 revealed no evidence that staff obtained the resident's heart rate or blood pressure prior to administration of the metoprolol on 23 occasions, additionally staff administered the medication two times in August 2025 when the resident's SBP was less than 110 mm/Hg. Review of the MARs for August 2025 revealed no evidence that staff obtained Resident 13's blood pressure prior to administration of the amlodipine on eight occasions. In an interview on August 28, 2025, at 9:54 a.m., the Director of Nursing confirmed that the medications were administered outside of the established parameters for Residents 2 and 13 and that there was no evidence that staff obtained or recorded Resident 13's blood pressure or heart rate prior to the administration of the medications as ordered.28 Pa. Code 211.12(d)(1)(5) Nursing services.
Aug 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations during an environmental tour, it was determined that the facility failed to maintain a clean and sanitary ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations during an environmental tour, it was determined that the facility failed to maintain a clean and sanitary environment for residents and staff on one of three nursing units. (Second Floor)Findings include:During an environmental tour of the second floor nursing unit on August 4, 2025, from 10:01 a.m. until 10:31 a.m., the following was observed: room [ROOM NUMBER], a heavy and pervasive odor of urine was present in the residents' shared bathroom. room [ROOM NUMBER], an odor of stool and urine in a toilet bowel that had not been flushed for a period of time was observed; the toilet seat was soiled.room [ROOM NUMBER], there was a strong odor of stool and urine in the shared bathroom and soiled clothing and bathing items were stored on the floor.room [ROOM NUMBER], there was a strong urine odor in the shared bathroom.room [ROOM NUMBER], there was a strong urine odor at the entrance to the resident room and near the resident beds.room [ROOM NUMBER], there was a urine odor throughout the resident roomThe floor of the hallway on the second floor nursing unit and the common area was dusty, stained, and in need of cleaning.28 Pa. Code 201.18(e)(2.1) Management.
Aug 2023 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected 1 resident

Based on clinical record review and staff interview, it was determined that the facility failed to assess, develop, and implement an individualized person-centered plan to render trauma informed care ...

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Based on clinical record review and staff interview, it was determined that the facility failed to assess, develop, and implement an individualized person-centered plan to render trauma informed care to a resident with a diagnosis of post-traumatic stress disorder (PTSD) for two of 27 sampled residents. (Residents 99, 109) Findings include: Clinical record review revealed that Resident 99 had diagnoses that included post-traumatic stress disorder (PTSD), anxiety, major depressive disorder, and schizoaffective disorder. There was no assessment or care plan in Resident 99's clinical record that identified the PTSD diagnosis, symptoms and/or triggers related to this diagnosis or resident specific interventions to meet the resident's needs for minimizing triggers and/or re-traumatization. Clinical record review revealed that Resident 109 had diagnoses that included PTSD, anxiety, depression, and schizoaffective disorder. There was no assessment or care plan in Resident 109's clinical record that identified the PTSD diagnosis, symptoms and/or triggers related to this diagnosis or resident specific interventions to meet the resident's needs for minimizing triggers and/or re-traumatization. In an interview on August 31, 2023, at 11:20 a.m., the Social Services Director confirmed that there was no assessment completed or care plan developed to address Resident 99's or 109's PTSD diagnosis, symptoms, or triggers. 28 Pa. Code 211.12(d)(1)(3)(5) Nursing services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

Based on review of weekly menus, clinical record review, observation, and interview, it was determined that the facility failed to accommodate each resident's food preferences for one of 27 sampled re...

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Based on review of weekly menus, clinical record review, observation, and interview, it was determined that the facility failed to accommodate each resident's food preferences for one of 27 sampled residents. (Residents 18) Findings include: Review of the breakfast menu for Tuesday, August 29, 2023, revealed that scrambled eggs, biscuit, banana, orange juice and cream of wheat were offered for breakfast. Clinical record review revealed that Resident 18 had a diagnosis of depression. Review of the Minimum Data Set (MDS) assessment, dated May 27, 2023, revealed the resident had moderate cognitive impairment and was able to clearly communicate. The care plan stated the resident had a risk for nutrition problems and staff was to honor the resident's food preferences. On August 29, 2023, at 9:33 a.m., the resident was heard yelling, This breakfast is horrible. The resident was observed eating scrambled eggs and a biscuit. Review of the resident's meal ticket that was on the breakfast tray revealed the resident disliked eggs and there were special instructions for no eggs at breakfast. 28 Pa. Code 201.14(a) Responsibility of licensee. 28 Pa. Code 201.29(a) Resident rights.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in Pennsylvania.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Pennsylvania facilities.
  • • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Jewel Healthcare And Rehabilitation Center's CMS Rating?

CMS assigns JEWEL HEALTHCARE AND REHABILITATION CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Pennsylvania, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Jewel Healthcare And Rehabilitation Center Staffed?

CMS rates JEWEL HEALTHCARE AND REHABILITATION CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 41%, compared to the Pennsylvania average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Jewel Healthcare And Rehabilitation Center?

State health inspectors documented 4 deficiencies at JEWEL HEALTHCARE AND REHABILITATION CENTER during 2023 to 2025. These included: 4 with potential for harm.

Who Owns and Operates Jewel Healthcare And Rehabilitation Center?

JEWEL HEALTHCARE AND REHABILITATION CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 146 certified beds and approximately 135 residents (about 92% occupancy), it is a mid-sized facility located in ALLENTOWN, Pennsylvania.

How Does Jewel Healthcare And Rehabilitation Center Compare to Other Pennsylvania Nursing Homes?

Compared to the 100 nursing homes in Pennsylvania, JEWEL HEALTHCARE AND REHABILITATION CENTER's overall rating (4 stars) is above the state average of 3.0, staff turnover (41%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Jewel Healthcare And Rehabilitation Center?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Jewel Healthcare And Rehabilitation Center Safe?

Based on CMS inspection data, JEWEL HEALTHCARE AND REHABILITATION CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Pennsylvania. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Jewel Healthcare And Rehabilitation Center Stick Around?

JEWEL HEALTHCARE AND REHABILITATION CENTER has a staff turnover rate of 41%, which is about average for Pennsylvania nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Jewel Healthcare And Rehabilitation Center Ever Fined?

JEWEL HEALTHCARE AND REHABILITATION CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Jewel Healthcare And Rehabilitation Center on Any Federal Watch List?

JEWEL HEALTHCARE AND REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.