The Reserve Healthcare And Rehabilitation

1800 Eagle Landing Blvd, Charleston, SC 29410 (843) 553-0656
For profit - Limited Liability company 135 Beds THE ENSIGN GROUP Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
11/100
#185 of 186 in SC
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

The Reserve Healthcare and Rehabilitation in Charleston, South Carolina has received a Trust Grade of F, indicating significant concerns and poor performance overall. It ranks #185 out of 186 facilities in the state, placing it in the bottom half, and also ranks #4 out of 4 in Berkeley County, meaning there are no better local options. The facility's trend is improving, having reduced issues from 8 in 2023 to none in 2025, which is a positive sign. However, the staffing rating is only 2 out of 5, and while turnover is at 46%-similar to the state average-this is still a concern for stability. The facility has incurred $111,339 in fines, which is higher than 94% of South Carolina facilities, suggesting serious compliance issues. Specific incidents include failures to manage financial obligations effectively, which created immediate jeopardy for residents' care, and lack of a governing body to ensure proper management, potentially affecting all 86 residents. While some improvements are noted, these critical issues raise significant red flags for families considering this nursing home for their loved ones.

Trust Score
F
11/100
In South Carolina
#185/186
Bottom 1%
Safety Record
High Risk
Review needed
Inspections
Getting Better
8 → 0 violations
Staff Stability
⚠ Watch
46% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$111,339 in fines. Higher than 57% of South Carolina facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 28 minutes of Registered Nurse (RN) attention daily — below average for South Carolina. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
○ Average
9 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2023: 8 issues
2025: 0 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below South Carolina average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 46%

Near South Carolina avg (46%)

Higher turnover may affect care consistency

Federal Fines: $111,339

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: THE ENSIGN GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 9 deficiencies on record

2 life-threatening
Sept 2023 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, interviews, and manufacturer labeling, the facility failed to ensure that medications wer...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, interviews, and manufacturer labeling, the facility failed to ensure that medications were properly secured and stored in 2 of 8 medication carts. Findings included: The facility policy on Storage of Medication, dated 2007, states: Medications and biologicals are stored properly, following manufacturer's or provider pharmacy recommendations, to maintain their integrity and to support safe effective drug administration. The medication supply shall only be accessible to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medication. On 9/24/23 at approximately 10:33 AM during initial tour of the 300/400 Hall, one medication cart and one treatment cart were found unlocked and unattended with two wandering residents nearby. On 9/24/23 at approximately 10:38 AM these findings were confirmed by Licensed Practical Nurse (LPN)1, who stated the medication cart was his and the treatment cart was for staff use on the 300/400 Hall. On 9/24/23 at approximately 10:40 AM, inspection of the unlocked medication cart for Hall 300 revealed: -two capsules containing a creamy white granular substance were in a white medicine cup in the top drawer. -one Anora Ellipta 62.5 mcg (microgram)/25 mcg Inhaler by Glaxo [NAME] opened, in use, not dated as to date of opening and labeled Safely throw away ANORA ELLIPTA in the trash 6 weeks after you open the foil tray or when the counter reads 0, whichever comes first. Write the date you open the tray on the label on the inhaler. -one Fluticasone Propionate and Salmeterol inhaler, in use, not dated as to the date of opening and labeled discard 30 days after opening or when the counter reads 0, whichever comes first. On 9/24/23 at approximately 10:46 AM, LPN1 verified these two inhalers had not been dated, were in use and was unable to identify the two capsules in the medicine cup. On 9/24/23 at approximately 10:51 AM, inspection of the Treatment Cart for the 300/400 Hall revealed; -one partially filled 250 ml (milliliter) bottle of Sterile Water for Irrigation, USP (United States Pharmacopoeia) by SteriCare dated as opened 9/10/23 by the facility with the bottle labeled by the manufacturer as Sterile and for Single Use. On 9/24/23 at approximately 10:54 AM, LPN1 verified the finding and after reading the label acknowledged the opened bottle of Sterile Water for Irrigation was for single use only and should not have been returned to the treatment cart
Apr 2023 4 deficiencies 2 IJ (2 facility-wide)
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to be administered in a manner that enabl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to be administered in a manner that enabled it to use its financial resources effectively and efficiently. Specifically, the facility failed to have a system in place to ensure all financial obligations are met to guarantee care and services are provided to the residents. This failure has the potential to affect all 86 residents residing in the facility. On 04/13/23 at 1:31 PM the Administrator was notified that the failure to keep up to date with payment to vendors, utility services, and critical services provided to the residents of the facility constituted Immediate Jeopardy (IJ) at F835. The facility was unable to present an acceptable plan of removal of the immediate jeopardy. Therefore, the survey team was not able to validate that the IJ was removed. The facility remained out of compliance at F835 at a scope and severity of L (widespread immediate jeopardy to residents' health and safety). The survey team exited the facility on 04/13/23 with an ongoing IJ. On 04/13/23 at 1:31 PM, the survey team provided the Administrator with a copy of the CMS Immediate Jeopardy (IJ) Template and informed the facility IJ existed as of 04/05/23. The IJ was related to 42 CFR 483.70 - Administration. On 04/13/23 the survey team exited the facility with an ongoing IJ. The facility was not able to provide an acceptable IJ Removal Plan. Findings Include: Review of a facility policy titled, Administrative Management (Governing Board) with a revision date of October 2017 revealed, The governing board shall be responsible for the management and operation of the facility. 2. The Administrator is appointed by and accountable to the governing board. 3. The governing board is responsible for, but not limited to: a. Oversight of facility care and services in accordance with professional standards of practice and principles; g. Provision of a safe physical environment equipped and staffed to maintain the facility and services;. Review of a facility policy titled, Vendor Selection with a revision date of November 2009 revealed, All vendors have an equal opportunity to bid or quote on supplies and equipment used by the facility. 1. The selection of vendors is the responsibility of the Purchasing Agent in cooperation with department supervisors. 4. All vendors must be referred to the Purchasing Agent. Review of a spreadsheet printed through Stampli (software that keeps track of vendor invoices), provided by the Administrator on 04/12/23 at approximately 11:00 AM revealed the following outstanding balances due to vendors: Agilit-$39,395.93 Allstate Medical- $3,685.15 American Health Associates- $10,588.94 AOAK Farms- $269.20 ARJO, Inc.- $222.33 ARM Solutions, Inc.- $2,434.36 Ashpa Management- $13,505.10 ATC Healthcare- $23,051.37 Cleaning Solutions and Supplies- $400.00 Concentra- $108.00 [NAME] Dizzia LLP- $62.97 Curana Health- $469,343.00 Dynalink Communications- $304.84 [NAME]- $5,994.65 Health Technologies- $1,920.00 ImageOne- $4,482.00 Industrial Chem Labs- $102.86 Innovative Supply Group- $11,238.01 Joerrns Healthcare- $2,547.80 Johnson Controls- $3,615.00 Leader Stat- $107.76 LimRic Plumbing- $18, 830.53 MAS Medical Staffing- $11,224.25 Merch- $20,205.37 [NAME] Factors, Inc.- $1,315.00 NetSmart- $285.12 Personal Care Ambulance- $62,706.41 Pharmaceutical Healthcare- $480.00 Pioneer Technologies- $10,821.53 [NAME]- $505.68 [NAME]-[NAME] Fire & Safety- $566.97 [NAME] Collections Services-re:Med Pass- $62.87 Rotech- $1,420.00 Sapphire Background Check- $4,693.43 SC Healthcare Association- $10,192.50 Signal Technologies- $2,420.35 Stericycle- $1,720.00 Trident USA- $13,281.75 Vecmar- $305.00 Vital Records Control- $3,769.58 Totaling $758,185.61 Review of a Notice Of Motion And Motion For Appointment Of Receiver Expedited Hearing Requested with an electronic filing date of 03/28/23 revealed, [NAME] Sc Property Holdings, LLC, And [NAME] Sc Property Holdings, LLC, Plaintiffs, vs. [NAME] Op LLC, [NAME] Op LLC [NAME] Capital Management LLC, Sc Two Op Holdings LLC, And [Owner], Defendants noted: A. Defendants Are In Breach of Contract and Are Insolvent. 1. Plaintiffs are the owners of the real property located at 1137 [NAME] Boulevard, [NAME], South Carolina 29407 and 1800 Eagle Landing Boulevard, [NAME], South Carolina 29410, the legal descriptions of which appear in Exhibit A and B attached to the Verified Complaint and incorporated herein (collectively, the Properties). The Lessees lease these Properties from Plaintiffs and manage two skilled nursing facilities thereon known as Viviant Healthcare of [NAME] (the [NAME] Facility) and Viviant Healthcare of [NAME] (the [NAME] Facility, collectively, the Facilities). (Ex. A, [NAME] Aff., 4.) 3. Starting in October 2022, Defendants began failing to make timely payments of Rent under the Lease and have continued to fail to make timely Rent payments in November 2022, December 2022, January 2023, February 2023, and March 2023. The total amount that is currently past due and owing under the Lease is a sum of at least $2,250,436.13. 14. At least 3 staffing agencies have sued the Lessees in [NAME] County and [NAME] County for breach of contract and failure to pay the agencies, which raises very serious concerns and doubts as to whether the Facilities are adequately staffed to provide proper care for the residents. The following is a listing of the lawsuits filed by the staffing agencies, 1. [NAME] Medical Staffing, LLP v. [NAME] OP, LLC d/b/a Viviant Healthcare of [NAME], [NAME] County, Case # 2023-CP-08- 0067, filed Summons & Complaint on 3/1/2023. 2. [NAME] Medical Staffing, LLP v. [NAME] OP, LLC d/b/a Viviant Healthcare of [NAME], [NAME] County, Case # 2023-CP-10- 01057, filed Summons & Complaint 3/2/2023. 3. A&G Healthcare Staffing Agency, LLC v. [NAME] OP LLC d/b/a Viviant Healthcare of [NAME], [NAME] County, Case # 2022- CP-08-02853, filed Summons & Complaint on 11/22/2022. 4. Prime Staffing, LLC v. [NAME] OP LLC d/b/a Viviant Healthcare of [NAME] f/k/a [NAME] Rehabilitation and Nursing Center-[NAME], SC, LLC, [NAME] County, Case # 2022-CP-10-02774, filed Summons and Complaint 6/21/2022. 24. Therefore, not only do Lessees lack the money to pay Plaintiffs, Lessees also lack money to pay vendors providing medical supplies and services to the residents at the Facilities, which is a particularly dangerous situation. 26. As such, Defendants 'insolvency puts the residents at the Facilities in serious risk. Review of an Order Appointing Receiver with an electronic filing date of 04/14/23 revealed, [NAME] Sc Property Holdings, LLC, And [NAME] Sc Property Holdings, LLC, Plaintiffs, Vs. [NAME] Op LLC, [NAME] Op LLC, [NAME] Capital Management LLC, Sc Two Op Holdings LLC, And [Owner], Defendants. Based on the record in this case, the Court finds and concludes: 2. Under South Carolina's Receivership Act, the Court has the statutory power to order the appointment of a receiver to protect a party's business and property interests in commercial real property and personal property related to or used to operate the business. 4. Plaintiffs have met their burden to appoint a receiver for the Lessees, the Facilities, and the Personal Property, which includes the assets and Operations described in the Motion. 6. Good cause exists for issuing this Order, appointing a receiver over the Lessees, the Facilities, and the Personal Property and Operations. Defendants have failed to meet their obligations under the Lease, and Plaintiffs are entitled to enforce their rights and remedies, including, without limitation, the right to have a receiver appointed. A receiver is necessary to protect both the residents of the Facilities and the rights of Plaintiffs because the Facilities and the Personal Property are being subjected to or are in danger of impairment, waste, loss, substantial diminution in value, misappropriation, and dissipation, and a further delay would cause an injustice to the Plaintiffs and the residents. Moreover, the Lessees appear to be insolvent or in imminent danger of insolvency. Based upon the foregoing, it is hereby, ORDERED AND ADJUDGED: 1. The Motion is GRANTED. 2. Appointment. [Receiver] is qualified to act as Receiver in this action and is appointed Receiver over the Lessees, the Facilities and the Personal Property and Operations. The appointment of the Receiver is effective as of April 17, 2023 and continues until further order of this Court. As previously ordered by the Court on April 6, and pending the April 17, 2023 Effective Date for the appointment of the Receiver, the parties shall not dispose of any property or do anything adverse with any property, real, financial, or otherwise, except such actions as would occur during the normal course and scope of business. The Receiver shall schedule weekly meetings with Plaintiffs to provide information on the status of the receivership. 3. [NAME] of Receiver. As of the Effective Date, and ending upon termination of such appointment by further Order of the Court, Receiver is authorized to take possession, custody and control of the Facilities and Lessees' business operations, assets, and property, of whatever nature, including, without limitation, the Personal Property (collectively, the Personal Property and Operations), and is authorized, but not required, to perform all services and take all actions necessary or advisable to oversee, carry on, manage, care for, maintain, repair, insure, protect, and preserve the Personal Property and Operations, without further order of the Court, including, but not limited to, the following: a. To take immediate possession of, custody of, and control over the Facilities and all of the Personal Property and Operations and all other property and assets of Lessees. For the avoidance of doubt, the Personal Property and Operations shall include all business operations and all personal property of any kind owned by the Lessees used in connection with the Facilities, including all intellectual property, fixtures, equipment, inventory, books and records, bank accounts, keys, combinations for locks, passwords or other access to information, and intangibles. d. To direct Defendants and their officers, agents, employees or other representatives immediately to turn over and deliver or cause to be delivered to the Receiver or his designee all personalty which is owned by the Defendants and relates in any manner to the Facilities or the Personal Property and Operations including, without limitation, all keys, combinations for looks, passwords or other access codes, books, records, accounts, operating statements, reserve accounts and the like pertaining to the Personal Property and Operations. e. To negotiate all bills, drafts, loan documents (with Plaintiff or others), notes or other instruments in the name of the Lessees. g. To retain and pay professionals to advise and assist Receiver with the Facilities and the management and administration of the Personal Property and Operations . h. To collect and receive all earnings, rents, issues, income, profits, and other revenues of the Facilities and Lessees' Personal Property and Operations now due and unpaid or that may be earned after entry of this Order. i. To (a) continue to maintain and utilize Lessees' deposit accounts, which shall be used exclusively for deposits and disbursements of the Revenues and (b) direct payors to deposit funds due and owing to Defendants in the bank accounts related to the Facilities. Receiver shall be expressly authorized to operate the Facilities as a single business enterprise, including commingling the revenues generated from both Facilities and to use such revenues to pay the liabilities incurred by both Facilities during the course of the Receivership. m. To maintain existing or open new accounts with, or negotiate, compromise or otherwise resolve Lessees' existing obligations to utility companies or other service providers or suppliers of goods and services to Lessees or to otherwise enter into such agreements, contracts or understandings with such utility companies or other service providers or suppliers as are necessary to maintain, preserve and protect the Personal Property and Operations. During an interview with the Ombudsman on 04/12/23 at 10:45 AM revealed, This has been going on since last year. We've been aware and it's been reported. We knew there was a lot of debt, but we didn't know how much it was. The Ombudsman further stated, A lot of the facilities in the [NAME] region are close to capacity. During a virtual meeting with the Viviant Leadership team which included Chief Executive Office (CEO), Nurse Consultant (NC), Administrator of Viviant of [NAME], and the Administrator of Heartland of [NAME], on 04/12/23 at 1:00 PM revealed, It is a Jewish holiday, holy week, and we have no corporate staff or management to provide the information requested. All the previous invoices have been paid except for the transportation company. There were some invoices that needed to be approved and submitted this last Sunday. I sent approval but there is no one that I can call to get this information facilitated. We are current on payroll, there is no invoice for agency staff, we don't use agency staff. There are no services that are currently shut off. Since there are no documents to review, you can see the supplies that we have on hand. A PCC representative is working on facility access to the system (PCC). I received an email stating PCC was down. I will provide the survey team with the contact information for the technician helping us get PCC back up. Not all the invoices have been paid. The electric bill is current. I don't have access to provide the information showing the electricity bills have been paid. I don't have the ability to see anything, invoices. The accounts that I said were paid was only transportation. I didn't find out about the transportation until yesterday. We have payment agreements with other vendors who are pass due, but I don't have documentation to show we have payment plans set up with them. My intention to the past due vendors is to reimburse them, decisions to move on to new vendors is done by our quality team and at the facility level. We never dropped a new vendor because of an outstanding balance. Switching of vendors was before my time. The utility company is not going to provide us with a letter saying the services are not going to be cut off. During an interview with the Administrator on 04/13/23 at 4:30 PM, he stated he was unaware of the full financial status of the facility due to the failure of upper management to provide documentation and full transparency. He stated he did not have access to the billing from Electric Company #1, nor was he aware of the payment status. The Administrator stated since he arrived at the facility, almost a month ago, he had made high efforts to change the culture and outlook of the facility, but he does not have full corporate support when it comes to finances. During a follow-up virtual call with the CEO, Administrators, Company representatives and State Agency Representatives on 04/13/23 at 10:15 AM, the CEO stated if there were a threat to services being disconnected while the quality office was closed, he would pay the bills out of his pocket. During a telephone interview with Sewer Company #1, provider of the facility's sewer services, the representative indicated the facility had a past due balance of $3,893.74 and a current bill due of $3,963.83 additional. She indicated that autopay draft services had not been initiated. During a telephone interview with Water Company #1 on 04/13/23 at 2:15 PM, the automated teller line indicated the facility had a past due balance of $5,711.90 and a payment of $3,638.60 must be made by 05/02/23 to avoid an interruption in services. A phone interview with the Medical Director (MD) on 04/13/23 at 2:35 PM revealed, the MD was unaware of the financial status of the facility. The MD stated she felt like her orders were being followed regarding residents being transported for appointments. The MD concluded, I work for SC House Calls which Viviant has contracted with, and SC House Calls pays me. A returned phone call after the exit of the survey on 04/19/23 at 10:04 AM from a representative from Transport Company #1 indicated the facility was past due $64,618.95.
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0837 (Tag F0837)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on review of facility policy, record review, and interviews, the facility failed to have an effective governing body in place to ensure proper management and operation of the facility's financia...

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Based on review of facility policy, record review, and interviews, the facility failed to have an effective governing body in place to ensure proper management and operation of the facility's financial resources. Specifically, the facility's governing body failed to have a system in place to ensure all financial obligations were met to guarantee care and services are provided to the residents. This failure had the potential to affect all 86 residents residing in the facility. On April 13, 2023, at 1:31 PM, the Administrator was provided with an Immediate Jeopardy (IJ) Template indicating IJ existed at F837 with a scope and severity level of L. The facility was unable to present an acceptable plan of removal of the immediate jeopardy. Therefore, the survey team was not able to validate that the IJ was removed. The facility remained out of compliance at F837 at a scope and severity of L (widespread immediate jeopardy to residents' health and safety). The survey team exited the facility on 04/13/23 with an ongoing IJ. On 04/13/23 the survey team exited the facility with an ongoing IJ. The facility was not able to provide an acceptable IJ Removal Plan. Findings include: Review of a facility policy titled, Administrative Management (Governing Board) with a revision date of October 2017 revealed, The governing board shall be responsible for the management and operation of the facility. 1.The facility's governing board is the supreme authority and has all legal authority and responsibility for the management and operation of our facility. 2. The Administrator is appointed by and accountable to the governing board. 3. The governing board is responsible for, but not limited to: a. Oversight of facility care and services in accordance with professional standards of practice and principles; b. Delineation of the powers and duties of the officers and committees of the governing board; d. Establishment and ongoing review of all administrative programs governing facility management and operations, including: (1) Corporate Compliance Program; (3) Quality Assurance and Performance Improvement program; g. Provision of a safe physical environment equipped and staffed to maintain the facility and services; j. Establishment of a system whereby the Administrator reports to the governing body . 5. The Governing Board, with the assistance of the Administrator and legal/medical consultants, have developed bylaws/medical practices that outline specific responsibilities, privileges and authority assigned to designated individuals. 7. Copies of the Articles of Incorporation, bylaws, agreements and other legal documents pertaining to the ownership and operation of the facility are on file in the administrative office, and a copy of such information has been provided to appropriate federal and state agencies. During a virtual meeting on 04/12/23 at 1:00 PM, the Chief Executive Officer (CEO) stated, this is a Jewish holiday, so we have no staff or management available to provide information requested related to financials. All the previous invoices have been paid except for the transportation company. There were some invoices that needed to be approved and submitted this last Sunday, so I sent them for approval but there is no one that I can call to get this information facilitated. We are current with payroll, there is no invoices for agency staff, we don't use agency staff. There are no services that are currently pending shut off that I am aware of. Since there are no documents to review, you can see the supplies that we have on hand. Not all the invoices have been paid. The electric bill is current; however, I don't have access to provide the information showing the electricity bills have been paid. I don't have the ability to see anything related to invoices. The accounts that I said were paid was only transportation. I didn't find out about the transportation until yesterday. The quality staff was available on Sunday, Monday, and Tuesday of this week. We have payment agreements with other vendors who are past due, but I don't have documentation to show we have payment plans with them. My intention to past due vendors is to reimburse them. Decisions to move on to new vendors is done by our Quality team in the Corporate Office and at the facility level. We never dropped a new vendor because of an outstanding balance. Switching of vendors was before my time. The utility company is not going to provide us with a letter saying the services are not going to be cut off. During a follow up call with the Administrators, CEO, and other corporate officials on 04/13/23 at 9:46 AM, the CEO stated there is no system in place if cash is needed or anyone in charge of operations with the Corporate Office being closed due to observation of holidays. He stated the facility has a debit card and petty cash that can be used but does not have access to large amounts of cash present to settle bills. During an interview with the Administrator on 04/13/23 at 11:15 AM, he stated he did not have access to large amounts of cash, the facility's billing and invoices and that upper management had not educated him on what systems to use, or given him access to systems within the facility to monitor its financial status. A phone interview with the Medical Director (MD) on 04/13/23 at 2:35 PM revealed, the MD was unaware of the financial status of the facility. The MD stated she felt like her orders were being followed regarding residents being transported for appointments. The MD concluded, I work for SC House Calls which Viviant has contracted with, and SC House Calls pays me.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on random observations and interviews, the facility failed to assure that Resident (R)3 was not improperly exposed during ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on random observations and interviews, the facility failed to assure that Resident (R)3 was not improperly exposed during investigation occurring with 1 of 4 complaint investigations involving R2. Cross refer F 921. Findings include: R3 was admitted to the facility on [DATE] with diagnoses including, but not limited to; retention of urine, benign prostatic hypertrophy and cerebral infarct. R 2 has a BIMS (Brief Interview for Mental Status) score of 15 with 13-15 meaning intact cognitive response. Observation from the hallway on 4/13/23 at approximately 10:46 AM, showed the door to R2's room open with R3 lying in the bed next to the door, partially uncovered with an incontinent undergarment and pubic hair exposed and three urinals containing a yellow substance hanging from a trash can, which was facing the open doorway. In addition, R3's bed was angled away from the wall, with his wheelchair at the base of bed and the bedside table beside the bed were partially blocking access and egress to R2, near the window. During an interview on 04/13/23 at approximately 10:51 AM, R3 who has a BIMS of 14 stated that he prefers to leave his wheelchair at the foot of his bed along with his night stand and a trash can from which he hangs his urinals. During an interview on 04/13/23 at approximately 11:00 AM, Certified Nursing Assistant (CNA)2 stated that the three urinals hanging from R3's trash can contained a yellow substance and were visible through the open door to the hallway. She confirmed that R3 was lying in bed, uncovered with exposed incontinent brief and pubic hair and that the room was congested with R 3 's wheelchair and belongings blocking R 2 from moving his high-rise electric wheelchair from area near his bed to the door. C.N.A. 2 further stated that she frequently has to move R 3's wheelchair and belongings in order to maneuver a Hoyer lift (mechanical lift) to R 2's bed so that he can be lifted into his wheelchair and that R 3 has been repeatedly asked not to block the way with his wheelchair and to not placed urinals so they can been seen from the hallway.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on random observations, record reviews, interviews and policy review, the facility failed to follow their policies and pro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on random observations, record reviews, interviews and policy review, the facility failed to follow their policies and procedures and did not assure that Resident (R)2 could maneuver safely throughout his room for 1 of 4 complaint investigations involving R2. Cross refer F 550. Findings include: Review of the facility's policy revised March 2018 titled, Activities of Daily Living (ADLs), Supporting showed Residents will ((sic) (as written)) provided with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADLs). and Appropriate care and services will be provided for residents who are unable to carry out ADLs independently .including support and assistance with .Mobility (transfer and ambulation ) R2 was admitted to the facility on [DATE] with diagnoses including but not limited to cerebral infarct, paraplegia and polyneuropathy. Review of an unspecified Mininum Data Set (MDS) revealed R2 has a BIMS (Brief Interview for Mental Status) score of 15, indicating he is cognitively intact. During an interview on 04/13/23 at approximately 10:46 AM, R2 stated that once lifted from his bed into his high-rise electric wheel chair, that he frequently cannot get from his end of the room to the door, so he can be out and about because his roommate's (R3)wheelchair and other stuff blocks him from getting out of the room, until someone can come and moves things. During an interview on 04/13/23 at approximately 11:00 AM, Certified Nursing Assistant (CNA)2 stated that the room is congested with R3's wheelchair and belongings blocking R2 from moving his high-rise electric wheelchair from the area near his bed to the door. CNA2 further stated she has to move R3's wheelchair and belongings in order to maneuver a Hoyer lift (mechanical lift) to R2's bed so that he can be lifted into his wheelchair and that R3 has been asked repeatedly not to block the way with his wheelchair.
Mar 2023 3 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of R21's Face Sheet on Electronic Medical System (EMR) revealed the admission date of 12/12/2019 and the diagnoses includ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of R21's Face Sheet on Electronic Medical System (EMR) revealed the admission date of 12/12/2019 and the diagnoses include muscle weakness, osteoarthritis; hypertension, hyperlipidemia, parasitic diseases, renal dialysis, chronic kidney disease stage 5, gastro-esophageal reflux disease, chronic atrial fibrillation, absence of left leg below knee, urinary tract status, chronic obstructive pulmonary disease, infectious and parasitic diseases, obesity. Review of R21's MDS with an Assessment Reference Date (ARD) of 12/6/22 documented a Brief Interview for Mental Status (BIMS) score of 15, indicating R21 is cognitively intact. Resident requiring two-person physical assistance with self-help skills and activity of daily living skills. Review of R21's Care Plan dated 12/27/22 revealed a goal for activities of daily living self-care performance deficit related to bilateral weakness and pain. The goal is for resident to show no decline in current level of function in active daily living skills through next review date. The following approaches are listed, praise all efforts of self-care; requires 1 person assist with bed mobility, 2 person assist with transfers, requires set up assist with eating; encourage her to discuss feelings about self-care deficit, encourage to use bell to call for assistance, encourage to participate to the fullest extent possible with each interaction. Review of Grievance Log for 11/29/22 filed by Ombudsman office for Certified Nursing Aide (CNA) concerns. Review of Shower Steets provided for the month of December 2022 revealed shower was provided on 12/2/2022; 12/5/2022; 12/14/22; 12/20/2022. Shower sheet for 01/03/2022 was provided however no signature on sheet noting show was given. Shower was provided on 1/10/23 and 1/20/23. The form submitted for February 2023 was listed for February 2022. No other forms were provided upon request for the month of February 2023 and March 2023. An interview with R21 on 03/07/23 at approximately 8:42 AM revealed she had complaints about her not getting her showers. R21 stated she still is not getting her showers. She stated she is supposed to get a shower on Tuesdays and Fridays, because she goes to dialysis. She stated she has informed the Administrator and they said they were going to do better, and they did for a minute, but now she is back to not getting her showers. In an interview with the Ombudsman Representative at approximately 4:22 PM on 03/07/23 revealed she had filed a complaint with DHEC on behalf of R21 for investigation on her not getting her showers and cleanliness. She stated she had filed a grievance previously with the facility, but conditions are still the same. In an interview 03/08/23 with the DON at 11:40 AM revealed after review of shower logs for December 2022, January 2023 and February 2022 presented for R21, she stated if these form is not signed by a CNA or a LPN, this does not mean there was no shower given. However, she states she believes the showers were given. She stated these are all the forms they have at this time, so she could not acknowledge if showers were received. Based on observations, review of medical records, interviews and facility policy titled, Activities of Daily Living (ADLs), and Promoting/Maintaining Resident Dignity, the facility failed to ensure Resident (R)31, R75, and R21 were provided ADLs to include showers, nail care and removal of facial hair for 2 of 3 residents reviewed for Activities of Daily Living. Findings include: Review of the facility policy titled, Activities of Daily Living (ADLs) states, The facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices, ensure a resident's abilities in ADLs do not deteriorate unless deterioration is unavoidable. Care and services will be provided for the following activities of daily living: 1. Bathing, dressing, grooming and oral care; The policy explanation and compliance guidelines: A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. Review of the facility policy titled, Promoting/Maintaining Resident Dignity, states: It is the practice of this facility to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances resident's quality of life by recognizing each resident's individuality. Compliance Guidelines: 1. All staff members are involved in providing care to residents to promote and maintain resident dignity and respect resident rights. 9. Groom and dress residents according to resident preference. 15, Random observations and/or verifications are conducted by the Director of Nursing Services (DNS), or designee, to ensure compliance with this policy. The facility admitted R31 with diagnoses including, but not limited to, cerebrovascular accident, hemiplegia and hemiparesis, contracture of muscle of left arm, fractured femur with left hip replacement and cognitive communication deficit. An observation on 03/06/23 at 11:50 AM revealed R31 resting in bed, his nails were long and he had several days of facial hair growth. He had not received ADL care on this date. Review on 03/07/23 at 12:57 PM of the medical record for R31 revealed an ADL sheet dated 02/28/23 states a shower was given on this date signed by the Certified Nursing Assistant (CNA) and the nurse. The sheet included nail care, hair washed and feet cleaned, none of these were addressed on the sheet as being done on 2/28/23. R31 is scheduled to receive showers on Tuesday and Friday mornings. No other shower sheets were in the ADL book provided by the Director of Nursing (DON). She stated the facility had the sheets out of the book, and the ADLs were documented as done daily. She did not provide any other ADL sheets for (R31). Review on 03/07/23 at 2:55 PM of the quarterly Minimum Data Sheet (MDS) assessment dated [DATE] section G for ADL assistance is coded for: Bed mobility 3/3 - Extensive assistance with 2 assist Transfer 3/3 - Extensive assistance with 2 assist Locomotion on unit 3/3 - Extensive assistance with 2 assist Locomotion off unit 3/3 - Extensive assistance with 2 assist Dressing 3/3 - Extensive assistance with 2 assist Eating 1/1 - Self performance with set up only Toilet 3/3 - Extensive assistance with 2 assist Personal Hygiene 3/3 - Extensive assistance with 2 assist Bathing 4/2 - Total dependence - full staff performance every time with one assist. Review on 03/07/23 at 3:40 PM of the Comprehensive Plan of Care for R31 indicated that he has self care deficits related to history of stroke, recent left femur fracture, paranoid schizophrenia, and right eye retinal detachment. The interventions include to, report changes in ADL performance, shower 2 to 3 times per week and as needed, and utilize task segmentation as indicated to help improve ADL participation. He is care planned for refusing care, being combative, and verbally abusive toward staff during care. The facility admitted R75 with diagnoses including, but not limited to, cerebrovascular, hemiplegia and hemiparesis, aphasia, memory deficit and cognitive communication deficit. An observation on 03/06/23 at 11:30 AM of R75 revealed long and dirty fingernails, facial hair growth of several days. An observation on 03/07/23 at 9:00 AM of R75 revealed he was wearing the same clothes from the day before and his fingernails were still long and dirty. He was unshaven. Review on 03/07/23 at 10:00 AM of the shower schedule for R75 revealed that he receives a shower on Wednesday and Saturday mornings. The last shower or bath documented was dated 03/01/23 and he had refused a shower and received a complete head to toe bath. Nail care was documented as completed, along with hair washed and feet cleaned. No other sheets were in the shower book and no other sheets or documentation were provided for showers or baths since 03/01/23. Review of the medical record on 03/07/23 at 10:30 AM for R75 indicated that he is total care with ADLs. Review on 03/07/23 at 10:33 AM of the quarterly MDS assessment dated [DATE] is coded as follows: Bed Mobility 3/3 - Extensive assistance with 2 assist Transfer 4/3 - Total dependence with 2 assistance Locomotion on and off unit 4/2 - total dependence with 1 assist Dressing 3/2 - Extensive assistance with 1 assist Eating 1/1 - Supervision with set up Toilet 3/2 - Extensive with 1 assist Personal Hygiene 3/2 - Extensive assistance with 1 assist Bathing 4/3 - Total dependence with 2 assist.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected multiple residents

Based on observation, interview, and review of the facility policy, the facility failed to ensure an effective pest control program for the environment to remain free from pests. Findings include: Rec...

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Based on observation, interview, and review of the facility policy, the facility failed to ensure an effective pest control program for the environment to remain free from pests. Findings include: Record review of facility policy titled Pest Control Program dated 02/01/2023 revealed, Policy: It is the policy of this facility to maintain an effective pest control program that eradicates and contains common household pests and rodents. Definition: Effective pest control program is defined as measures to eradicate and contain common household pests (e.g, bed bugs, lice, roaches, ants, mosquitos, flies, mice, and rats). Compliance Guidelines: 1) Facility will maintain a written agreement with a qualified outside pest service to provide comprehensive pest control services on a regular and schedueled basis. On 03/08/2023 4:19 PM, an observation and interview was conducted with Maintenance Director and the DON (Director Of Nursing). On the 100 and 400 unit by the nurses station revealed the Maintenance Director was unaware of the pest infestation in the facility. The Maintenance Director revealed it was not brought to his attention and he will look into it. The Maintenance Director revealed that he started his employment at the facility 3 months ago after the holidays and the previous maintanence person quit unexpectedly and got rid of alot of documentation. The DON confirmed pest (flies and fruit flies) in the facility, as the DON has witnessed them in the 100 and 400 unit in the hall ways. On 03/09/2023 at 1:55 PM, the Administrator brought documentation to the conference room in regards to the pest control program. The following documentation provided were the proposals from Elam's Pest Control Company that stated treatment and preventable pest treatment and prevention of general pest (Roaches, Ants, Bed Bugs, Spiders, Fleas, Ticks, Rodents). The documentation also indicated the company would only spray rooms that need treatment. The Administrator provided invoices dated 09/19/2022, 12/06/2022, 02/24/2023. There was no documentation of what the company had done or which areas had been treated. There was no record of invoices for the current month of March 2023.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review and interviews, the facility failed take action and make decisions to ensure v...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review and interviews, the facility failed take action and make decisions to ensure vendors, contractors, and services were paid in full. Specifically, the facility had muliple outstanding balances due to services provided to the facility, which directly affected all residents residing in the facility. Findings Include: Review of the facility policy titled, Facility Responsibilities with a revision date of October 2022 revealed, It is the policy of this facility to uphold and comply with the facility responsibilities. The facility will ensure that staff members are educated on the rights of the residents and the responsibilities of a facility to properly care for its residents. Review of the undated facility policy titled, AP Escalation Process revealed, 4. Communicating with Administrators and AP Specialist at the facility level regarding [NAME] Pay Updates when said updates are received. 5. All regular AP functions need to be completed at the Facility Level as far as uploading invoices into the AP System. a. Administrators still need to be approving the invoices. On 03/06/23 the State Survey Agency (SSA) received a complaint alleging the facility failed to pay their water and sewage bill and services will be disconnected. An interveiw with the Administrator on 03/06/23 at 11:11 AM revealed, We paid the past due amount. Any past due balance was paid on Friday (03/03/23), for the water and sewer. The payment is still pending. I don't know how they paid it, it could have been a bank transfer or credit card. On Friday (03/03/23) I reached out to the Finance Department for [NAME] County Sewage (company that provides sewage services to the facility), but she was not in the office. I was trying to verify the payment was received. I also called her this morning and left a voicemail. I am not sure if the payment has posted. I don't know the user name and password to see if the payment has posted. I was aware the bill was past due since the facility was in Change of Ownership (CHOW) around June of 2021. This has been ongoing for months after the CHOW. The Administrator further stated, I don't receive a statement or bill, it all goes straight to corporate's system. I believe it is all electronic. I have asked vendors that submit invoices to send it to me also. There hasn't been much communication between the vendors and corporate. The Administrator concluded, This facility was chosen as the Special Focus Facility (SPFF) for a reason. This facility has a lot of things going on. I keep sending my concerns to the Cheif Executive Officer (CEO). The corporate level doesn't understand the risk involved to the residents. The CEO started back in January 2023, and he used to visit frequently. But now that they have added Tennessee to the portfolio, I've only seen him maybe twice since January 2023. I was forwarding him emails about the invoice situation and that's when he hired some to do Accounts Payable (AP) to help to sequence the payment system. An interview with the Business Office Manager (BOM) on 03/06/23 at 1:21 PM revealed, I do accounts receivable. I take in the money. I don't pay out any bills. I got a call from Dominion Energy (provides electicity services to the facility), I don't recall what date, but it was about a past due bill. She (Representaive from Dominion Energy) told me the past due balance was about $19,000.00. She didn't say they were going to terminate it, but she wanted payment. I believe a gentleman showed up here from Dominion Energy about a couple months ago. I am aware the water and sewage bills are overdue. All the bills are overdue. I've seen a pharmacy bill that was past due last month. This all started when the new company took over. We do receive statements for certain utility bills here. I know we get the sewage bill here. I am not sure if the water bill comes here. The Medical Records Clerk (MRC) usually receives all the bills by mail. She scans them in and sends them to the Administrator and Corporate. An interview with the MRC on 03/06/23 at 1:42 PM revealed, I email invoices to the Administrator and Corporate. Whenever something appears in the AP box I send it up to corporate. I open the mail, I scan it, and I send it to the Administrator and to Corporate. I never received a sewage bill or light bill. I can't remember what the bills were, but I got a lot. I've seen a lot of bills that come in say overdue or past due. But I can't remember where they came from, I was just being nosey. An interview with the Kitchen Manager (KM) on 03/07/23 at 11:08 AM revealed, Clean Start handles the chemicals. Ecolab did our pest control for laundry and kitchen. Ecolab provided us with the dishwasher and chemicals. We were leasing the dishwasher. The new dishwasher was delivered and sat outside until we got the old one out. The same day they uninstalled the old one and they installed the new one. The old dishwasher was leaking, the company made the decision to end the contract with Ecolab due to the cost of the chemicals. Ecolab told me I couldn't order anymore chemicals from them; I am not sure if Ecolab sent notification to take the dishwasher back or cancel services due to nonpayment. We always had a dishwasher in service. An phone interview with the Director of Collections (DOC) for PharMerica (company that provides pharmacy services to the facility) on 03/08/23 at an unspecified time revealed, the facility's oustanding balance with PharMerica is $59,133.00 and are over contract by $38,247.00. The DOC further stated the facility is in a forebarance agreement with PharMerica and will be transitioning to a cash on delivery payment process. If the facility does not provide past due payment or adhere to the cash on delivery payment system, PharMerica will be terminating services with the facility. The DOC concluded PharMerica would ensure the facility has another pharmacy service before termination occurs and at this time, no notification of termination of services has been sent to the facility. An phone interview with a representative from Dominion Energy on 03/07/23 at 2:01 PM revealed, they could not release any information without authorization from the account holder. Attempts were made to gain authorization for release of information with no success. Review of the facility's Quality Assurance and Performance Improvement (QAPI) meeting minutes dated 06/09/22 revealed, reviewed our Profit and Loss with approximate $402K loss in April, $382K loss in March, and $202K loss in February. Labor costs contributed to most as February and March we had agency in building and April was shift bonuses and overtime. The following invoices were provided by the facility and had an outstanding. Multiple attempts were made to request additional invoices with outstanding balances with no success: [NAME] Gas and Equipment Inc. $19,402.22 [NAME] Water System $16,489.96 (invoice indicated we plan to shut off the water in 60 days) [NAME] Sales and Services $764.49 ECOLAB $3,560.24 (indicated account is seriously delinquent) American Health Associates $19,552.63 An interview with the Administrator on 03/06/23 at an unspecified time revealed, We have outstanding balances with multiple vendors and contractors. Renovation companies, Transport companies, Pest contorl, Oxygen, and many more. No documentation was provided.
Dec 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to ensure that residents who require dialysis receive ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to ensure that residents who require dialysis receive such services consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for one (1) of eight (8) sampled residents, Resident (R)1. Findings include: Review of the policy titled, Hemodialysis dated 2021, stated, This facility will provide the necessary care and treatment, consistent with professional standards of practice, physician orders, the comprehensive person-centered care plan, and the resident's goals and preferences to meet the special medical, nursing, mental and psychosocial needs of residents receiving hemodialysis. The facility admitted R1 on 11/30/21 with Chronic Combined Systolic (Congestive and Diastolic (Congestive) Heart Failure, Pulmonary Edema, Type II Diabetes Mellitus with Chronic Kidney Disease, Hypertensive Heart, and Chronic Kidney Disease with Heart Failure and with Stage IV Chronic Kidney Disease or End Stage Renal Disease, Dependence on Renal Dialysis. Review of the Quarterly Minimum Data Set (MDS), dated and signed 10/8/22, revealed the resident had a Brief Interview for Mental Status (BIMS) score of 12, and the resident was interviewable. Continued review of the MDS revealed Section O- Special Treatments, Procedures, and Programs to include dialysis while not a resident, and while a resident. Review of the Physician Order Report dated 10/11/21 through 11/11/21 revealed the following physician order . dialysis days Tuesday, Thursday, and Saturday . Review of the care plan, dated 5/18/22, stated, Focus - I am at risk for complications as I need hemodialysis related to renal failure. Interventions - Encourage resident to go for the scheduled dialysis appointments. Review of the Progress Notes, dated 11/1/22, stated, notified Nurse Practitioner of resident not being transferred to dialysis today. Instructed to monitor and send to ER of any change related to dialysis. Medical records attempting to reschedule for appointment tomorrow. Will continue to monitor. Continued review of a Progress Note, dated 11/3/22 stated, Certified Nursing Assistant (CNA) alerted this nurse of oxygen saturation of eighty-seven percent (87%). Staff assisted resident increasing oxygen to three liters (3L) per nasal cannula. Resident noted with emesis. Vital signs obtained; elevated blood pressure noted 244/133. Diagnosis- End Stage Renal Disease (ESRD) Scheduled for hemodialysis today. Provider notified, advised this nurse to patient to the emergency department immediately for further evaluation and treatment. 911 call initiated. Daughter notified of status and resident being transferred and treated. Review of the Main Street Physicians Note, dated 11/9/22, stated, Patient seen today for the first-time new readmission by medical doctor status post volume overload with chronic conditions to include Hypertension, End Stage Renal Disease (ESRD). Patient was admitted to (facility) on 11/6/2022 and was hospitalized at Trident hospital from [DATE] through 11/6/22 for hypertensive emergency in setting of missed hemodialysis, acute on chronic hypoxic respiratory failure and hyperkalemia on admission. The resident received temporizing measures for hyperkalemia and underwent HD with improvement in her blood pressure and lab values. Telephonic interview with Licensed Practical Nurse (LPN)1 on 12/14/22 at 11:30 a.m. revealed he/she did recall sending R1 to the emergency department on 11/03/22, and that the resident had missed a hemodialysis appointment on 11/1/22. The LPN stated the resident did not feel well at all and was very concerned for his/herself. Interview on 12/14/22 at 1:28 p.m. with LPN Nurse Supervisor1 revealed when R1 missed hemodialysis, he/she gets very ill and has to go to the hospital. He/she stated it was very important resident's do not miss their hemodialysis appointments or they could get deathly sick. Interview with R1, on 12/14/22 at 10:20 a.m. revealed he/she had missed a dialysis day early in 11/22. She stated, I told them I would get sick, and I did get sick. I was taken to the hospital and was all better after I received my dialysis. Review of the hospital Discharge summary, dated [DATE], stated R1 was admitted to the hospital on [DATE] with hypertensive emergency, acute on chronic hypoxic respiratory failure, and hyperkalemia. The discharge summary continued to state, (R1) with history of ESRD presenting with volume overload, hyperkalemia, HTN emergency in setting of missed hemodialysis. There were apparent issues with transportation last week, so she missed her regular hemodialysis session. She was found to have a hypertensive emergency, pulmonary edema, acute on chronic hypoxic respiratory failure and hyperkalemia on admission. She received temporizing measures for his/her hyperkalemia and underwent hemodialysis with improvement in his/her blood pressure and lab values. Interview with the Director of Nursing on 12/13/22 at 10:00 a.m. revealed R1 had missed hemodialysis on 11/1/22 due to transportation issues with the vendor being reimbursed for their services. He/she stated the incident should have never occurred. Telephonic interview with the Medical Director on 12/14/22 at 12:59 p.m. revealed the facility should ensure residents adhere to their routine dialysis schedule, and contracted people should show up and do their job. He/she revealed the facility should have had a backup for transportation, such as calling an ambulance for the transfer to the dialysis clinic. Interview with the Administrator on 12/15/22 at 11:00 a.m. revealed if the transportation invoices had been paid on time, R1 would not have missed a hemodialysis treatment. He/She continued to state the facility engaged in Quality Assurance Process Improvement (QAPI) meetings monthly, and the facility was still trying to develop a Performance Improvement Plan (PIP) related to transportation issues that the facility can facilitate and manage in the future.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), $111,339 in fines. Review inspection reports carefully.
  • • 9 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $111,339 in fines. Extremely high, among the most fined facilities in South Carolina. Major compliance failures.
  • • Grade F (11/100). Below average facility with significant concerns.
Bottom line: Trust Score of 11/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is The Reserve Healthcare And Rehabilitation's CMS Rating?

CMS assigns The Reserve Healthcare And Rehabilitation an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within South Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is The Reserve Healthcare And Rehabilitation Staffed?

CMS rates The Reserve Healthcare And Rehabilitation's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 46%, compared to the South Carolina average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at The Reserve Healthcare And Rehabilitation?

State health inspectors documented 9 deficiencies at The Reserve Healthcare And Rehabilitation during 2022 to 2023. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 7 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates The Reserve Healthcare And Rehabilitation?

The Reserve Healthcare And Rehabilitation is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE ENSIGN GROUP, a chain that manages multiple nursing homes. With 135 certified beds and approximately 110 residents (about 81% occupancy), it is a mid-sized facility located in Charleston, South Carolina.

How Does The Reserve Healthcare And Rehabilitation Compare to Other South Carolina Nursing Homes?

Compared to the 100 nursing homes in South Carolina, The Reserve Healthcare And Rehabilitation's overall rating (1 stars) is below the state average of 2.8, staff turnover (46%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting The Reserve Healthcare And Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is The Reserve Healthcare And Rehabilitation Safe?

Based on CMS inspection data, The Reserve Healthcare And Rehabilitation has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in South Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at The Reserve Healthcare And Rehabilitation Stick Around?

The Reserve Healthcare And Rehabilitation has a staff turnover rate of 46%, which is about average for South Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was The Reserve Healthcare And Rehabilitation Ever Fined?

The Reserve Healthcare And Rehabilitation has been fined $111,339 across 1 penalty action. This is 3.3x the South Carolina average of $34,192. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is The Reserve Healthcare And Rehabilitation on Any Federal Watch List?

The Reserve Healthcare And Rehabilitation is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.