The Preston Health Center

87 Bird Song Way, Hilton Head Island, SC 29926 (843) 689-7077
Non profit - Corporation 62 Beds Independent Data: November 2025
Trust Grade
83/100
#28 of 186 in SC
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

The Preston Health Center has a Trust Grade of B+, indicating that it is recommended and above average among nursing homes. It ranks #28 out of 186 facilities in South Carolina, putting it in the top half, and #4 of 7 in Beaufort County, which suggests there are only a few local options that are better. Over the past couple of years, the facility has been improving, with issues decreasing from 4 in 2022 to just 1 in 2024. Staffing is a notable strength, earning 5 out of 5 stars, with a turnover rate of 44%, which is slightly below the state average, indicating staff retention is good. However, there have been some concerning incidents, including a serious case where a resident sustained a fractured clavicle during a transfer that did not follow safety protocols, as well as issues with food storage and disposal practices that could pose health risks. Overall, while the facility demonstrates strong staffing and has seen improvements, potential families should weigh these incidents against its strengths.

Trust Score
B+
83/100
In South Carolina
#28/186
Top 15%
Safety Record
Moderate
Needs review
Inspections
Getting Better
4 → 1 violations
Staff Stability
○ Average
44% turnover. Near South Carolina's 48% average. Typical for the industry.
Penalties
○ Average
$8,018 in fines. Higher than 73% of South Carolina facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 79 minutes of Registered Nurse (RN) attention daily — more than 97% of South Carolina nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2022: 4 issues
2024: 1 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (44%)

    4 points below South Carolina average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 44%

Near South Carolina avg (46%)

Typical for the industry

Federal Fines: $8,018

Below median ($33,413)

Minor penalties assessed

The Ugly 5 deficiencies on record

1 actual harm
Aug 2024 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, review of the facility investigation, interview, and facility policy review, the facility failed to ensu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, review of the facility investigation, interview, and facility policy review, the facility failed to ensure one (Resident (R)9) out of six residents reviewed for mechanical lift transfers out of a sample of 20 residents was safe when being transferred from a mechanical lift. This resulted in harm when R9 sustained a fractured clavicle when being transferred with a mechanical lift. This deficiency was cited as past non-compliance (PNC). Findings include: Review of the facility policy, revised July 2017, for utilizing the mechanical lifting machines stated at least two nursing assistants were needed to safely move a resident with a mechanical lift. Each resident is assessed the proper sling size according to manufacturer's instructions. Review of the Electronic Medical Record (EMR), Profile tab, revealed R9 was admitted to the facility on [DATE] with diagnoses to include Alzheimer's disease, dementia, and generalized anxiety disorder. A review of R9's EMR, revealed a quarterly Minimum Data Set (MDS) with an assessment reference date (ARD) of 04/17/24, indicated R9 required maximum assistance for all activities of daily living (ADL's) and utilized the sit to stand mechanical lift for mobility transfers. Review of the Facility Reported Incident (FRI) investigated and reported by Director of Nursing (DON), submitted to the State Agency (SA), revealed on 07/01/24 Certified Nursing Assistant (CNA)1 attempted to transfer for R9 by herself from the bed to the chair, with a stand-up lift using the wrong sling. R9 fell from the sling with her arm hanging in the sling that resulted in a fracture of her clavicle. The incident report indicated the physician and R9's family were notified of the accident, along with her Hospice Agency. During an interview with the DON on 08/29/24 at 3:53 PM, confirmed CNA1 did not get assistance from another staff member and used the wrong sling when transferring R9 with the stand up lift resulting in the resident sustaining a fracture of the clavicle. Following the investigation on 08/29/24, the facility's corrective actions included: There were multiple implementations and interventions had been documented including training and policy/procedure acknowledgement for mechanical lift usage, old slings were discarded, and new ones were purchased, new assessments were conducted of each resident requiring a mechanical lift for transfers. Random checks of caregiving staff for competency and proper utilization of the mechanical lift have and are being completed. Review of CNA1's personnel file indicated she was immediately terminated on the date of the reported accident, (06/30/24), for poor performance to follow facility policy and procedure for the mechanical lift. Her file also documented she was previously trained and acknowledged the policies in place to prevent mechanical lift accidents. She has not been allowed to return to facility employment. Review of facility staff training logs dated 07/03/24, for utilizing a mechanical lift revealed all facility caregivers received re-training and acknowledgement of properly utilizing the lift. Observations during survey on 08/28/24 at 9:36 AM and 1:46 PM revealed CNA2 and Licensed Practical Nurse (LPN)1 demonstrated competency using the mechanical lift device. Review of the facility's corrective actions and interviews completed with staff regarding their education revealed that the facility was in compliance with F689 on 08/29/24.
Nov 2022 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected 1 resident

Based on review of the facility policy titled, In Service Training Program, Nurse Aide, document review and interview, the facility failed to ensure all nurse aide personnel has completed the required...

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Based on review of the facility policy titled, In Service Training Program, Nurse Aide, document review and interview, the facility failed to ensure all nurse aide personnel has completed the required 12 hours of training per employment year based on hire date for 11 out of 32 Certified Nursing Assistants (CNAs). Findings include: Review on 11/15/22 at 3:00 PM of the facility policy titled, In Service Training Program, Nurse Aide, revealed the policy statement which reads, All nurse aide personnel shall participate in regularly scheduled in-service training classes. The Policy Interpretation and Implementation states: 1. All personnel are require to attend regularly scheduled in service training classes. 2. The facility will complete a performance review of nurse aides at least every 12 months. In-service training will be based on the outcome of annual performance reviews, addressing weakness identified in the reviews. 3. Annual in service must: a. Be no less than 12 hours per employment year; b. Address the special needs of the residents, as determined by the facility staff; c. Include training in dementia management and abuse prevention. 6. All training classes attended by the employee shall be entered on the respective employee's Employee Training Attendance Record by the department supervisor or other persons as designated by the supervisor. 7. Records shall be filed in the employee's personnel file or shall be maintained by the department supervisor. Review on 11/15/22 at 2:10 PM of the required 12 hours of in services and training for each employed CNA revealed that 11 out of 32 did not have documentation to ensure they had received the training per employment year based on their hire date. During an interview on 11/15/22 at 2:35 PM with the Director of Nursing (DON) confirmed the findings after acknowledging understanding and proceeded to find further documentation of the required 12 hours of in services for all CNAs. The DON was unable to provide the documention to ensure the training for the 12 hours for each CNA.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, observations, and interviews, the facility failed to ensure expired medications and biologic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, observations, and interviews, the facility failed to ensure expired medications and biologicals were removed from 2 of 3 medication storage rooms. Findings Include: Review of the facility policy titled, Drug Storage, revealed no indication on the disposal of expired medications and biologicals. Multiple requests were made for policies regarding disposition of expired medication with no documentation provided by the facility during the survey. Observation of the Arbor Unit medication storage room on 11/14/22 at 3:16 PM revealed, three (3) [NAME] I.V. Starter Kits with an expiration date of 08/05/22. Also, one (1) of the [NAME] I.V. Starter Kits was opened and no longer sterile. Licensed Practical Nurse (LPN)1 confirmed the expired biologicals. Observation of the Palmetto Unit medication storage room on 11/15/22 at 8:57 AM revealed, eight (8) cartons of Jevity Complete Balanced Nutritional Fiber 8 Fl ounces (oz) with an expiration date of 11/01/21. LPN2 confirmed the expired biologicals. In an interview with the Director of Nursing (DON) on 11/15/22 at 1:55 PM, she stated she was informed by her staff that the expired medical supplies and expired Jevity were found in the medication storage rooms. She revealed it is her expectation for staff to dispose of expired medications in a timely manner.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, observation, and interview, the facility failed to ensure: 1) Accurate labeling and dating o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, observation, and interview, the facility failed to ensure: 1) Accurate labeling and dating of foods, 2) Removal of expired foods from refrigeration and storage. Findings include: Review of the undated facility policy and procedure titled, KITCHEN AND FOOD STORAGE AREA states: Policy: The skilled Health Center's kitchen and nourishment kitchen will meet the same standards for quality for sanitation, cleanliness, and health as required by state regulations for the main kitchen and food serving area. Procedure: 1) All rooms where food or drink is stored, prepared, or served or where utensils are washed shall be in good repair, clean, and protected from dust, flies, vermin, rodents, and other contamination. Review of the undated facility policy and procedure titled, FOOD DISPOSAL states: Policy: Foods shall be received and stored in a manner that complies with safe food handling practices. Policy interpretation and implementation state 3) Dry foods that are stored in bins will be removed from original packaging, labeled and dated. Dispose of foods on the use by date. 4)All foods stored in the refrigerator or freezer will be covered, labeled, and dated. Disposal of foods on the use by date. 5) Refrigerated foods will be stored in such a way that promotes adequate air circulation around food storage containers. Refrigerators/walk-ins will not be overcrowded. During the initial kitchen tour on 11/13/22 at 11:31 AM, an observation revealed in freezer one contained beef; individually wrapped, on the floor, undated. There were also 5 cases of turkey thighs on the floor and 2 cases of lamb on the floor. In addition, there were 3 containers of Breyer's ice-cream noted to be placed on the floor. There was a box of Crabmeat, also on the floor. There were 3 cases of She Crab, 1 box of Cobbler, 1 case of Corn on the Cob, 1 case of Crab Cakes, 1 case of wheat bread and 1 bag of Hushpuppies, undated, all noted to be stored on the freezer floor. There was also a variety of frozen vegetables scattered on the floor. During an observation of the walk-in refrigerator/dairy cooler on 11/13/22 at 11:45 AM, an observation was verified by the Executive Chef (EC). Findings in this area included; uncovered tossed salad and cheese with a grayish black substance, undated and wrapped in unoriginal packaging. There was also unlabeled and undated, covered shrimp. There was also an undated, opened, container of cornbread, approximately 15-20 eggs in a metal bowl undated and 4 blocks of cheese, undated with a mold like substance present. There was a package of Brioche buns, opened and unlabeled, along with a package of hotdog buns, opened and unlabelled. There was a clear container of unlabeled coleslaw and unlabeled salad. There were 13 cases of Blackberries covered in a grayish-fur-like substance and 3 cases of Strawberries with the same substance present. During an observation of the dry storage on 11/13/22 at approximately 12:00 PM, an observation of was verified by the EC. Findings in the dry storage included; opened and undated, [NAME] cereal and an opened and undated bag of dry noodles. There was also a bag of yellow onions, with approximately 15 onions, with a mold-like substance on the floor, with flies flying around them. There was a bag of red onions, with approximately 15 onions, with a mold-like substance on the floor with flies, flying around them, also. The dry storage also contained an opened and undated box of grits, 6 boxes of pie shells opened and undated and two cases of beef gravy on the floor. There was also multiple items stored above the red line, close to the ceiling. During an observation on 11/14/22 at approximately 12:05 PM, there was a tray of dessert located in the food delivery room, uncovered and clean plates ready for service with food debris present. An observation of the kitchen on 11/14/22 at 12:30 PM revealed the walk-in refrigerator and walk in freezer, still in the same conditions as the 11/13/22 observations. On 11/15/22 at 12:56 PM, an interview with Director of Food and Beverages (DFB) verified the cases of food stored on the floor in the dry storage, walk in refrigerator, and walk in freezer. Also, verified the molded berries in the walk-in refrigerator and red onions in the dry storage. The DFB stated that facility is in the process of getting another fridge and cooler, since feeding two facilities. The DFB stated, The facility had a receiver staff member that cleans the fridge on Sundays and receives the new shipment, however, that staff member was fired this past month due to not completing her duties. The facility is currently trying to fill the position.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected most or all residents

Based on review of facility policy, observation and interview, the facility failed to ensure proper disposal of refuse. Findings include: Review of the undated facility policy and procedure titled, KI...

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Based on review of facility policy, observation and interview, the facility failed to ensure proper disposal of refuse. Findings include: Review of the undated facility policy and procedure titled, KITCHEN AND FOOD STORAGE AREA states: Policy: The skilled Health Center's kitchen and nourishment kitchen will meet the same standards for quality for sanitation, cleanliness, and health as required by state regulations for the main kitchen and food serving area. 7) All garbage, trash, and rubberish shall be collected daily and taken to storage facilities. Wet waste which is not disposed of by mechanical means shall be kept in leak- proof nonabsorbent containers with close-fitting covers and be disposed of daily in a manner will prevent transmission of disease, a nuisance, a breeding place for flies, or a feeding place for rodents. During an observation on 11/13/22 at approximately 12 PM revealed 2 dumpsters with posted signage CARDBOARD ONLY with both doors opened. During an observation on 11/13/22 at approximately 12:05 PM revealed a 3 ft tall plastic bin with an abounding amount of grease, uncovered behind the grease trap, surrounded with flies. During an interview with the Director of Food and Beverages on 11/15/22 at 12:56 PM, when asked about the plastic bin with grease and flies, he stated,he wasn't sure what it was, but he would get staff to get rid of it.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (83/100). Above average facility, better than most options in South Carolina.
  • • 44% turnover. Below South Carolina's 48% average. Good staff retention means consistent care.
Concerns
  • • 5 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is The Preston Health Center's CMS Rating?

CMS assigns The Preston Health Center an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within South Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is The Preston Health Center Staffed?

CMS rates The Preston Health Center's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 44%, compared to the South Carolina average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at The Preston Health Center?

State health inspectors documented 5 deficiencies at The Preston Health Center during 2022 to 2024. These included: 1 that caused actual resident harm and 4 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates The Preston Health Center?

The Preston Health Center is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 62 certified beds and approximately 39 residents (about 63% occupancy), it is a smaller facility located in Hilton Head Island, South Carolina.

How Does The Preston Health Center Compare to Other South Carolina Nursing Homes?

Compared to the 100 nursing homes in South Carolina, The Preston Health Center's overall rating (5 stars) is above the state average of 2.9, staff turnover (44%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting The Preston Health Center?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is The Preston Health Center Safe?

Based on CMS inspection data, The Preston Health Center has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in South Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at The Preston Health Center Stick Around?

The Preston Health Center has a staff turnover rate of 44%, which is about average for South Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was The Preston Health Center Ever Fined?

The Preston Health Center has been fined $8,018 across 1 penalty action. This is below the South Carolina average of $33,159. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is The Preston Health Center on Any Federal Watch List?

The Preston Health Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.