CENTER ON AGING AND HEALTH

880 SOUTH MOHAWK DRIVE, ERWIN, TN 37650 (423) 743-7669
For profit - Limited Liability company 120 Beds Independent Data: November 2025
Trust Grade
80/100
#56 of 298 in TN
Last Inspection: August 2023

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

The Center on Aging and Health in Erwin, Tennessee has a Trust Grade of B+, which indicates it is recommended and performs above average compared to other facilities. It ranks #56 out of 298 in the state, placing it in the top half, and is the best option out of three facilities in Unicoi County. The facility is improving, with the number of concerns decreasing from two in 2023 to one in 2025, and it has not faced any fines, which is a positive sign. Staffing is average with a turnover rate of 35%, better than the state average of 48%, but the facility has had some issues, such as failing to develop a care plan for a resident with a history of falls and not referring another resident for a necessary mental health assessment after a new diagnosis was made. Overall, while the home shows promise with its strong trust grade and improving trend, families should be aware of the specific care planning lapses that could impact resident well-being.

Trust Score
B+
80/100
In Tennessee
#56/298
Top 18%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
2 → 1 violations
Staff Stability
○ Average
35% turnover. Near Tennessee's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Tennessee facilities.
Skilled Nurses
○ Average
Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for Tennessee. RNs are the most trained staff who monitor for health changes.
Violations
○ Average
6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2023: 2 issues
2025: 1 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (35%)

    13 points below Tennessee average of 48%

Facility shows strength in fire safety.

The Bad

Staff Turnover: 35%

11pts below Tennessee avg (46%)

Typical for the industry

The Ugly 6 deficiencies on record

Jun 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to develop a care plan for falls for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to develop a care plan for falls for 1 resident (Resident #3) of 4 residents reviewed for fall care plans. The findings include: Review of the facility's care plan policy last reviewed 5/2011 revealed .Plans of care will be developed that are .holistic .Care plans will establish goals and objectives specific to each need .Interventions will be listed and evaluated for effectiveness . Review of the medical record revealed Resident #3 was admitted to the facility on [DATE] with diagnoses including Repeated Falls, Muscle Weakness, and Difficulty in Walking, the resident discharged home with home health on 11/22/2023. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #3 scored a 14 on the Brief Interview of Mental Status (BIMS) assessment which indicated the resident was cognitively intact. The resident required assistance of 1 person with activities of daily living (ADL's). Review of a facility document titled, Fall Risk Evaluation, for Resident #3 dated 11/8/2023, revealed .if the total score is 10 or greater the resident should be considered at high risk for potential falls . Resident #3 scored a 10 on the evaluation which indicated the resident was at risk for falls. Review of the facility's fall investigation documentation for Resident #3 dated 11/10/2023 at 2:00 AM, revealed Resident #3 had an unwitnessed fall in his room. The resident had ambulated with a walker, on his own, to the bathroom. Upon return from the bathroom the resident's legs became wobbly, lost his balance, and fell on the walker receiving bruises to the right upper back and upper arm. The fall interventions in place prior to the fall included a yellow dot sticker on the outside of the residents room which alerted staff the resident was a fall risk, non-slip strips at the bedside, and bilateral bedrails. The intervention initiated after the fall was to encourage the resident to use his wheelchair to ambulate. Review of the care plan for Resident #3 dated 11/14/2023, revealed a care plan had not been developed to include the resident's risk for falls, did not include the resident had a fall on 11/10/2023, and the care plan had not been developed with any fall interventions. Review of the facility's fall investigation documentation for Resident #3 dated 11/15/2023 at 12:00 AM, revealed Resident #3 had an unwitnessed fall in his room while attempting to put clothes away. The resident stated he lost his balance and did not like to ask staff for help. Resident #3 received an abrasion the the left elbow. The new fall intervention included a reacher (device used for picking up objects) for the resident to use. Review of the care plan for Resident #3 revealed the care plan was not developed for falls with the fall interventions or risk of falls after the 11/15/2023 fall. During an interview on 6/3/2025 at 11:00 AM, the Administrator stated .no we did not put it on the care plan for falls it's not on there .the interventions were in place it just didn't get put on the care plan . The Administrator confirmed the facility failed to document Resident #3 was at risk for falls on the care plan and failed to develop a fall care plan to include the resident's fall interventions. During an interview on 6/4/2025 at 9:35 AM, the Physical Therapy Assistant Rehabilitation Director stated .I remember [Resident #3] he was a very tall man .I did get him a reacher for assistance with dressing .I got him a wheelchair and he had nonslip strips on the floor .he was alert and oriented and we educated him on the use of the call light and to ask for help .he had a walker and he used it but we told him it would be safter to use the wheelchair if he was doing any ambulation without us .the interventions for falls were in place .
Aug 2023 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to make a referral to the State-designated authority for a Lev...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to make a referral to the State-designated authority for a Level ll Pre-admission Screening and Resident Review (PASARR) after newly identified serious mental disorders were diagnosed for 1 resident (#6) of 10 residents reviewed for PASARR. The findings include: Resident #6 was admitted to the facility on [DATE] with diagnoses including Dementia, Anxiety Disorder, Type 2 Diabetes Mellitus and History of Asthma. Continued review showed a diagnosis of Psychotic Disorder was added on 4/20/2023. Review of the most recent PASARR Level l Assessment for Resident #6 was completed on 12/16/2021. Continued review revealed a PASARR Level 2 Assessment was not completed for Resident #6, after the new diagnosis of Psychotic Disorder was added. During an interview on 8/1/2023 at 9:22 AM, the Minimum Data Set (MDS) Coordinator #1 and MDS Coordinator #2 confirmed Resident #6 was not referred to the State-designated authority for a PASARR Level 2 screening after the resident was diagnosed with a new serious mental health disorder.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review and interview, the facility failed to develop a care plan addressing Hosp...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review and interview, the facility failed to develop a care plan addressing Hospice for 1 Resident (#4) of 25 residents reviewed for care plans. The findings include: Review of the facility policy titled Care Plans dated 5/2011, showed, .Care plans will establish goals and objectives specific to each need . Resident #4 was admitted to the facility on [DATE] with diagnoses including Dementia, Chronic Obstructive Pulmonary Disease and Alzheimer's Disease. Continued record review of a Physician order dated 4/4/2023, showed, .Admit to .hospice for end stage senile degeneration of the brain . Review of a comprehensive care plan for Resident #4, initiated on 12/10/2020 and revised on 8/1/2023, showed a care plan had not been developed to address the hospice care and specific needs for Resident #4. During an interview on 8/2/2023 at 10:55 AM, the Minimum Data Set (MDS) Coordinator #1 and MDS Coordinator #2 confirmed a care plan had not been developed to address the hospice care and specific needs for Resident #4.
Nov 2019 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, review of fall investigation documentation, observation, and intervie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, review of fall investigation documentation, observation, and interview, the facility failed to implement the comprehensive care plan for falls for 1 resident (#48) of 3 residents reviewed for falls of 27 residents reviewed. The findings include: Review of the facility policy Interdisciplinary Team Care Plan, reviewed 5/2011, revealed .Interdisciplinary plans of care are developed, implemented, coordinated, and evaluated . Medical record review revealed Resident #48 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia with Behavioral Disturbance, Generalized Anxiety Disorder, Impulse Disorder, Hepatic Failure, Atherosclerotic Heart Disease, and Osteoarthritis. Review of a Fall Investigation dated 5/12/19 revealed Resident #48 had an unwitnessed fall out of bed without injury. Further review revealed the intervention put in place to prevent future falls was an evaluation by Occupational Therapy [OT]. Medical record review of Resident #48's Quarterly Minimum Data Set, dated [DATE] revealed the resident was moderately cognitively impaired. Further review revealed the resident required the extensive assistance of 2 persons for transfer, bed mobility, and toileting. Medical record review of Resident #48's fall risk assessment dated [DATE] revealed a total score of 16 indicating the resident was a high risk for falls. Review of a Fall Investigation dated 6/2/19 revealed Resident #48 had an unwitnessed fall in the hallway outside his room without injury. Further review revealed the intervention put in place to prevent future falls was a medication adjustment. Medical record review of Resident #48's Annual Minimum Data Set, dated [DATE] revealed the resident was moderately cognitively impaired. Further review revealed the resident required the extensive assistance of 2 persons for transfer, bed mobility, and toileting. Medical record review of Resident #48's fall risk assessment dated [DATE] revealed a total score of 16, indicating the resident was a high risk for falls. Review of a Fall Investigation, dated 8/17/19, revealed Resident #48 had an unwitnessed fall in the bathroom in front of the toilet which resulted in a minor injury. Further review revealed the intervention put in place to prevent future falls was a .commode extender [a raised toilet seat] . Medial record review of Resident #48's current comprehensive care plan dated 12/1/17 and updated 8/19/19 revealed .[Resident #48] is at risk for falls .Low rider [type of chair] [with] Dysem [nonslip padding to prevent sliding] x 2 [2 pieces] .Add commode extender . Medical record review of Resident #48's Quarterly Minimum Data Set, dated [DATE] revealed the resident was moderately cognitively impaired. Further review revealed the resident required the extensive assistance of 2 persons for transfer, bed mobility, and toileting. Medical record review of Resident #48's fall risk assessment dated [DATE] revealed a total score of 13, indicating the resident was a high risk for falls. Observation of Resident #48's bathroom on 11/6/19 at 8:49 AM, in the resident's room revealed no commode extender on the resident's toilet. Interview with the Director of Nursing (DON) on 11/6/19 at 8:50 AM, in the hallway outside the resident's room, confirmed a commode extender was not in place. Observation of Resident #48 on 11/6/19 at 10:52 AM, near the Alzheimer's Unit activities/dining room, revealed the Dycem (non-slip material) x 2 (2 pieces) was not in place under the chair cushion or on top of the chair cushion in the resident's chair. Interview with the Quality Assurance (QA) nurse on 11/06/19 at 10:54 AM, near the Alzheimer's Unit activities/dining room, confirmed the Dysem x 2 was not in place to prevent the resident from sliding out of his chair. Interview with the DON on 11/06/19 at 11:26 AM, in the conference room, confirmed the facility failed to implement the resident's care planned interventions of commode extender to the resident's toilet and Dysem to the resident's chair.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, review of fall investigation documentation, observation, and intervie...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, review of fall investigation documentation, observation, and interview, the facility failed to ensure fall interventions were in place to prevent future falls for 1 resident (#48) of 3 residents reviewed for falls. The findings include: Review of the facility policy Interdisciplinary Team Care Plan, reviewed 5/2011, revealed .Interdisciplinary plans of care are developed, implemented, coordinated, and evaluated . Medical record review revealed Resident #48 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia with Behavioral Disturbance, Generalized Anxiety Disorder, Impulse Disorder, Hepatic Failure, Atherosclerotic Heart Disease, and Osteoarthritis. Review of a Fall Investigation dated 5/12/19 revealed Resident #48 had an unwitnessed fall out of bed without injury. Further review revealed the intervention put in place to prevent future falls was an evaluation by Occupational Therapy [OT]. Medical record review of Resident #48's Quarterly Minimum Data Set, dated [DATE] revealed the resident was moderately cognitively impaired. Further review revealed the resident required the extensive assistance of 2 persons for transfer, bed mobility, and toileting. Medical record review of Resident #48's fall risk assessment dated [DATE] revealed a total score of 16 indicating the resident was a high risk for falls. Review of a Fall Investigation dated 6/2/19 revealed Resident #48 had an unwitnessed fall in the hallway outside his room without injury. Further review revealed the intervention put in place to prevent future falls was a medication adjustment. Medical record review of Resident #48's Annual Minimum Data Set, dated [DATE] revealed the resident was moderately cognitively impaired. Further review revealed the resident required the extensive assistance of 2 persons for transfer, bed mobility, and toileting. Medical record review of Resident #48's fall risk assessment dated [DATE] revealed a total score of 16, indicating the resident was a high risk for falls. Review of a Fall Investigation dated 8/17/19 revealed Resident #48 had an unwitnessed fall in the bathroom in front of the toilet which resulted in a minor injury. Further review revealed the intervention put in place to prevent future falls was a .commode extender [a raised toilet seat] . Medial record review of Resident #48's current comprehensive care plan dated 12/1/17 and updated 8/19/19 revealed .[Resident #48] is at risk for falls .Low rider [type of chair] with Dysem [nonslip padding to prevent sliding] x 2 [2 pieces] .Add commode extender . Medical record review of Resident #48's Quarterly Minimum Data Set, dated [DATE] revealed the resident was moderately cognitively impaired. Further review revealed the resident required the extensive assistance of 2 persons for transfer, bed mobility, and toileting. Medical record review of Resident #48's fall risk assessment dated [DATE] revealed a total score of 13, indicating the resident was a high risk for falls. Observation of Resident #48's bathroom on 11/6/19 at 8:49 AM, in the resident's room revealed no commode extender on the resident's toilet. Interview with the Director of Nursing (DON) on 11/6/19 at 8:50 AM, in the hallway outside the resident's room, confirmed a commode extender was not in place. Observation of Resident #48 on 11/6/19 at 10:52 AM, near the Alzheimer's Unit activities/dining room, revealed the Dycem (non-slip material) x 2 (2 pieces) was not in place under the chair cushion or on top of the chair cushion. Interview with the Quality Assurance (QA) nurse on 11/06/19 at 10:54 AM, near the Alzheimer's Unit activities/dining room, confirmed the Dysem x 2 was not in place to prevent the resident from sliding out of his chair. Interview with the DON, on 11/6/19 at 11:26 AM, in the conference room, confirmed Resident #48 had 3 falls in the past 6 months, confirmed Resident #48 was identified as a high risk for future falls, and confirmed the facility failed to ensure the resident's commode extender and Dysem to chair was in place to prevent future falls.
Sept 2018 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0710 (Tag F0710)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview the facility failed to ensure a resident's care was supervised by a P...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview the facility failed to ensure a resident's care was supervised by a Physician for the delivery of Oxygen for 1 resident (#16) of 37 residents reviewed. The findings include: Medical record review revealed Resident #16 was admitted to the facility on [DATE], and readmitted on [DATE] with diagnoses including Dysphagia, Fracture to Right Tibia, and History of Falling. Medical record review of the Nurses Note dated 6/13/18 at 6:40 PM, revealed, Resident arrived @ [at] 6:00 PM via EMS [emergency medical service]. A&O [alert and oriented] X 3 .Resident is on O2 [Oxygen] 2 LPM [liters per minute] via NC [nasal cannula] .Resp [respiration] even and unlabored . Observation on 9/24/18 at 10:00 AM, in the resident's room, revealed Resident #16 receiving oxygen at 2 LPM via NC Continued observations throughout the survey beginning on 9/24/18 through 9/26/18 revealed Resident #16 resident receiving O2 at 2 LPM via NC. Medical record review of the Physicians Recapitulation orders for September 2018 revealed no documentation of a Physician's order for Resident #16 to receive O2. Interview with the Director of Nursing on 9/26/18 at 2:02 PM, at the South Wing nurse's station, confirmed the resident was readmitted to the facility on [DATE] and did not have an order for the oxygen therapy.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in Tennessee.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Tennessee facilities.
  • • 35% turnover. Below Tennessee's 48% average. Good staff retention means consistent care.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Center On Aging And Health's CMS Rating?

CMS assigns CENTER ON AGING AND HEALTH an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Center On Aging And Health Staffed?

CMS rates CENTER ON AGING AND HEALTH's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 35%, compared to the Tennessee average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Center On Aging And Health?

State health inspectors documented 6 deficiencies at CENTER ON AGING AND HEALTH during 2018 to 2025. These included: 6 with potential for harm.

Who Owns and Operates Center On Aging And Health?

CENTER ON AGING AND HEALTH is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 120 certified beds and approximately 67 residents (about 56% occupancy), it is a mid-sized facility located in ERWIN, Tennessee.

How Does Center On Aging And Health Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, CENTER ON AGING AND HEALTH's overall rating (4 stars) is above the state average of 2.8, staff turnover (35%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Center On Aging And Health?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Center On Aging And Health Safe?

Based on CMS inspection data, CENTER ON AGING AND HEALTH has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Center On Aging And Health Stick Around?

CENTER ON AGING AND HEALTH has a staff turnover rate of 35%, which is about average for Tennessee nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Center On Aging And Health Ever Fined?

CENTER ON AGING AND HEALTH has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Center On Aging And Health on Any Federal Watch List?

CENTER ON AGING AND HEALTH is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.