WEST HILLS HEALTH AND REHAB
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
West Hills Health and Rehab in Knoxville, Tennessee has a Trust Grade of B, which means it is considered a good option for families, though there are areas for improvement. It ranks #104 out of 298 facilities in Tennessee, placing it in the top half of all nursing homes in the state, and #4 out of 13 in Knox County, indicating only three local facilities perform better. However, the facility is worsening, with issues increasing from 1 in 2022 to 5 in 2024. Staffing is a notable strength, with a 2/5 star rating but a 0% turnover, which is significantly better than the state average of 48%, indicating that staff are stable and familiar with residents. There have been no fines recorded, which is a positive sign, and the facility has more RN coverage than 78% of facilities in Tennessee, enhancing care quality. On the downside, the facility has reported two serious incidents where it failed to follow care plans to prevent falls for one resident, leading to actual harm, and did not provide necessary post-dialysis interventions for another resident. While there are strengths in staffing and a good overall rating, these incidents raise concerns about adherence to care protocols, which families should consider when evaluating this facility.
- Trust Score
- B
- In Tennessee
- #104/298
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ○ Average
- Turnover data not reported for this facility.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Tennessee facilities.
- Skilled Nurses ✓ Good
- Each resident gets 45 minutes of Registered Nurse (RN) attention daily — more than average for Tennessee. RNs are trained to catch health problems early.
- Violations ○ Average
- 10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
No Significant Concerns Identified
This facility shows no red flags. Among Tennessee's 100 nursing homes, only 0% achieve this.
The Ugly 10 deficiencies on record
Nov 2024
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review and interviews, the facility failed to provide post dialysis intervent...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to resubmit a timely Level I (one) Preadmission Screening and ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation and interview, the facility failed to obtain physician orders for oxygen for 1 resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, pharmacy delivery reports, observation and interviews, the facility f...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, observation and interviews, the facility failed to ensure infection c...
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Feb 2022
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to provide fingernail ca...
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Mar 2019
4 deficiencies
2 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Comprehensive Care Plan
(Tag F0656)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, review of facility documentation, and interview the facility failed t...
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SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to prevent a fall resulting in actual...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, medical record review, and interview the facility failed to administer an ordered medica...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, observation, and interview, the facility failed to follow contact isolation precautions for 1 r...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No fines on record. Clean compliance history, better than most Tennessee facilities.
- • 10 deficiencies on record, including 2 serious (caused harm) violations. Ask about corrective actions taken.
About This Facility
What is West Hills Health And Rehab's CMS Rating?
CMS assigns WEST HILLS HEALTH AND REHAB an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is West Hills Health And Rehab Staffed?
CMS rates WEST HILLS HEALTH AND REHAB's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes.
What Have Inspectors Found at West Hills Health And Rehab?
State health inspectors documented 10 deficiencies at WEST HILLS HEALTH AND REHAB during 2019 to 2024. These included: 2 that caused actual resident harm and 8 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates West Hills Health And Rehab?
WEST HILLS HEALTH AND REHAB is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 194 certified beds and approximately 112 residents (about 58% occupancy), it is a mid-sized facility located in KNOXVILLE, Tennessee.
How Does West Hills Health And Rehab Compare to Other Tennessee Nursing Homes?
Compared to the 100 nursing homes in Tennessee, WEST HILLS HEALTH AND REHAB's overall rating (4 stars) is above the state average of 2.8 and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting West Hills Health And Rehab?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is West Hills Health And Rehab Safe?
Based on CMS inspection data, WEST HILLS HEALTH AND REHAB has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at West Hills Health And Rehab Stick Around?
WEST HILLS HEALTH AND REHAB has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.
Was West Hills Health And Rehab Ever Fined?
WEST HILLS HEALTH AND REHAB has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is West Hills Health And Rehab on Any Federal Watch List?
WEST HILLS HEALTH AND REHAB is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.