KIRBY PINES MANOR

3535 KIRBY PARKWAY, MEMPHIS, TN 38115 (901) 365-3665
Non profit - Corporation 120 Beds Independent Data: November 2025
Trust Grade
90/100
#16 of 298 in TN
Last Inspection: June 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Kirby Pines Manor has received an excellent Trust Grade of A, indicating it is highly recommended for families seeking a nursing home. It ranks #16 out of 298 facilities in Tennessee, placing it in the top half, and is #2 out of 24 in Shelby County, meaning only one local facility is rated higher. The facility is new and has no previous inspection history, so there is no trend of improvement or decline to report. Staffing is a notable strength, with a 5/5 star rating, a 43% turnover rate, which is better than the state average, and more RN coverage than 99% of Tennessee facilities, ensuring that residents receive attentive care. However, there were two concerning incidents noted: the facility failed to implement a proper infection control program, which risks the health of all residents, and they did not follow physician orders regarding the care of a resident's dialysis fistula, potentially compromising that resident's health. Overall, while there are strong points such as excellent staffing and no fines, families should be aware of the identified concerns to ensure appropriate care for their loved ones.

Trust Score
A
90/100
In Tennessee
#16/298
Top 5%
Safety Record
Low Risk
No red flags
Inspections
Too New
0 → 2 violations
Staff Stability
○ Average
43% turnover. Near Tennessee's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Tennessee facilities.
Skilled Nurses
✓ Good
Each resident gets 185 minutes of Registered Nurse (RN) attention daily — more than 97% of Tennessee nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
: 0 issues
2025: 2 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (43%)

    5 points below Tennessee average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 43%

Near Tennessee avg (46%)

Typical for the industry

The Ugly 2 deficiencies on record

Jun 2025 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to follow physician orders for the care and se...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to follow physician orders for the care and services of a dialysis fistula (a plastic device inserted into a vein or artery to deliver treatment for kidney failure), failed to provide documentation between the facility and the dialysis center, and failed to revise the care plan related to the care of a dialysis fistula for 1 of 1 (Resident #4) residents reviewed for dialysis. The findings include: 1.Review of the facility policy titled, End-Stage Renal Disease, Care of a Resident with, dated October 2010, revealed .Staff caring for resident with ESRD (End Stage Renal Disease) including residents receiving dialysis care outside facility, shall be trained in the care and special needs of these residents .The care of grafts and fistula [plastic devices inserted into the an extremity to deliver treatment for kidney disease] .The resident's comprehensive care plan will reflect the resident ' s needs related to ESRD/dialysis care . Review of the facility policy titled, Hemodialysis Access Care, dated October 2010, revealed .Hemodialysis .Care involves the primary goal of preventing infection and maintaining patency of the catheter (preventing clots) .Keep site clean at all times .Check for signs of infection (warmth, redness, tenderness or edema) at the access site when performing routine care and at regular intervals .Check the patency of the site at regular intervals. Palpate (touch) the site to feel the thrill, or use a stethoscope to hear the whoosh of bruit [whooshing sound produced by blood flow through the fistula] of blood flow through the access .The general medical nurse should document in the resident ' s medical record every shift as follows .location of catheter .condition of dressing (interventions as needed) .If dialysis was done during shift .any part of report from dialysis nurse post [after]-dialysis being given .observations post [after] dialysis . 2.Review of the medical record revealed Resident #4 was admitted to the facility on [DATE], with diagnoses including, End Stage Renal Disease, Dependance on Renal Dialysis, Chronic Kidney Disease, and Hypertension. Review of the admission Minimal Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated Resident #4 was cognitively intact. Resident #4 received Hemodialysis. Review of the Physician Order dated 5/1/2025 revealed .Dialysis on TThSat [Tuesday, Thursday, Saturday] @ [at] [named facility]- 3 Times per week on TThSat with pick-up @ 11[11:00] am For END STAGE RENAL DISEASE [ESRD] . Review of the Physician Order dated 5/6/2025 revealed .check LUE [left Upper Extremity] Fistula [a connection between an artery and a vein, surgically created for dialysis] for thrill [a palpable vibration or buzz felt when touching the fistula, indicating the flow of blood through it. A thrill is a key sign that the fistula is functioning correctly] qday [every day] . Review of the Physician Order dated 5/7/2025 revealed .dialysis on MWF [Monday, Wednesday, Friday] @ [named facility] .3 times per week on MWF @ 11[11:00] am w [with]/pick-up at 10:15am with [named facility] to transport. For (ESRD) . Review of the Care Plan dated 5/9/2025 revealed .chronic kidney disease and receives dialysis on Monday, Wednesday, and Friday .Monitor Fistula for Thrill and bruit every shift and PRN [as needed] .Notify MD [Medical Doctor] of problems . Review of Interdisciplinary Notes revealed the facility was able to provide documentation that the fistula was monitored for thrill on 5/10/2025, 5/16/2025, 5/19/2025, 5/26/2025, and 5/27/2025. No other documentation could be provided for 28 days out of 33 days since admission. Review of the Medication Administration Record (MAR) and the Treatment Administration Record (TAR) for May and June 2025, revealed no documentation that the thrill was monitored per physician order for Resident #4. 3.During an interview on 6/3/2025 at 9:35 AM, LPN A was asked how the facility communicated with the dialysis center. LPN A stated . We send a dialysis cover sheet with him which includes his vital signs, weight, and the address he ' s going to . LPN A was asked if she could provide the communication sheets. LPN A was unable to provide a record of the communication between the facility and the dialysis center. LPN A was asked if she checked the thrill as was stated in Resident #4 ' s care plan. LPN A stated, .no I don ' t check the thrill . During an interview on 6/3/25 at 5:16 PM, the Director of Nursing (DON) confirmed the care plan should be updated immediately and should reflect the Physician current order. The DON was unable to provide record of communication between facility and dialysis. The facility failed to provide communication between the dialysis center and the facility, the facility failed to follow physicians order related to dialysis, the facility failed to revise the care plan to reflect the Physician order and staff failed to monitor the thrill every day as ordered.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on policy review, review of the facility's Infection Control Program documents, and interview, the facility failed to establish and implement a program to identify, report, investigate and contr...

Read full inspector narrative →
Based on policy review, review of the facility's Infection Control Program documents, and interview, the facility failed to establish and implement a program to identify, report, investigate and control infections and communicable diseases when the Infection Preventionist (IP)/Director of Nursing (DON) failed to track organisms being treated in the facility and monitor for outbreaks and cross contamination. This had the potential to affect 7 of 7 residents in the facility. The findings include: 1. Review of the facility policy titled, Surveillance for Infections, dated 9/2017, revealed, .The Infection Preventionist will conduct ongoing surveillance for Healthcare-Associated Infections (HAIs) and other epidemiologically significant infections that have substantial impact on potential resident outcome and that may require transmission-based precautions and other preventative interventions .The purpose of the surveillance of infections is to identify both individual case and trends of epidemiologically significant organisms and Healthcare-Associated Infections, to guide appropriate interventions, and to prevent future infections .For residents with infections that meet the criteria for definition of infection for surveillance, collect the following data .resident's name .room number .unit .date of onset of infection .Infection site .Pathogens . Review of the facility policy titled, Infection Control, dated 10/2018, revealed .This facility's infection control policies and practices are intended to facilitate maintaining a safe, sanitary, and comfortable environment and to help prevent and manage transmission of diseases and infections .The objectives of our infection control policies and practices are to .Prevent, detect, investigate, and control infections in the facility . Review of the facility policy titled, Infection Prevention and Control Program, dated 10/2018, revealed .An infection prevention and control program (IPCP) is established and maintained to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections .The elements of the infection prevention and control program consist of coordination/oversight, policies/procedures, surveillance, data analysis, antibiotic stewardship, outbreak management, prevention of infection .Surveillance tools are used for recognizing the occurrence of infections, recording their number and frequency, detecting outbreaks and epidemics, detecting unusual pathogens with infection control implications .Culture reports, sensitivity date, and antibiotic usage reviews are included in surveillance activities . 2. Review of the INFECTION CONTROL PROGRAM, monitoring documents dated 1/2025, 2/2025, 3/2025, and 4/2025, revealed .Infections by Unit .UTI [urinary tract infection] by Unit .URI [upper respiratory infection] by Unit .Wounds/Skin by Unit .GI [gastrointestinal infection] by Unit .Other Categories .ANALYSIS OF ANTIBIOTIC USAGE BASED ON INFECTION TYPE . There was no documentation listed in the INFECTION CONTROL PROGRAM, that named the organism that was being tracked. 3.During an interview on 6/3/2025 at 3:03 PM, IP/DON confirmed that she does not track the organisms in the INFECTION CONTROL PROGRAM. IP/DON was unable to provide documentation that infection organisms were being tracked.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Tennessee.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Tennessee facilities.
  • • Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Kirby Pines Manor's CMS Rating?

CMS assigns KIRBY PINES MANOR an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Kirby Pines Manor Staffed?

CMS rates KIRBY PINES MANOR's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 43%, compared to the Tennessee average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Kirby Pines Manor?

State health inspectors documented 2 deficiencies at KIRBY PINES MANOR during 2025. These included: 2 with potential for harm.

Who Owns and Operates Kirby Pines Manor?

KIRBY PINES MANOR is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 120 certified beds and approximately 6 residents (about 5% occupancy), it is a mid-sized facility located in MEMPHIS, Tennessee.

How Does Kirby Pines Manor Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, KIRBY PINES MANOR's overall rating (5 stars) is above the state average of 2.9, staff turnover (43%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Kirby Pines Manor?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Kirby Pines Manor Safe?

Based on CMS inspection data, KIRBY PINES MANOR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Kirby Pines Manor Stick Around?

KIRBY PINES MANOR has a staff turnover rate of 43%, which is about average for Tennessee nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Kirby Pines Manor Ever Fined?

KIRBY PINES MANOR has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Kirby Pines Manor on Any Federal Watch List?

KIRBY PINES MANOR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.