TENNESSEE VETERANS HOME

345 COMPTON ROAD, MURFREESBORO, TN 37130 (615) 895-8850
For profit - Corporation 140 Beds TENNESSEE STATE VETERANS' HOME Data: November 2025 5 Immediate Jeopardy citations
Trust Grade
0/100
#292 of 298 in TN
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Families considering the Tennessee Veterans Home in Murfreesboro should be aware that it has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranking #292 out of 298 facilities in Tennessee places it in the bottom half statewide, and #7 out of 8 in Rutherford County means only one local option is better. While the facility’s situation is improving, with a reduction in issues from 8 to 6 over the past year, it still has a high staff turnover rate of 74%, much worse than the state average, which could impact the consistency of care. Additionally, the home has faced $193,155 in fines, which is troubling and suggests ongoing compliance issues. Specific incidents include failures to ensure proper wound care for multiple residents, leading to serious risks of neglect and injury, highlighting critical areas for improvement alongside some average staffing ratings.

Trust Score
F
0/100
In Tennessee
#292/298
Bottom 3%
Safety Record
High Risk
Review needed
Inspections
Getting Better
8 → 6 violations
Staff Stability
⚠ Watch
74% turnover. Very high, 26 points above average. Constant new faces learning your loved one's needs.
Penalties
✓ Good
$193,155 in fines. Lower than most Tennessee facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 30 minutes of Registered Nurse (RN) attention daily — about average for Tennessee. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
21 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 8 issues
2025: 6 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Tennessee average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 74%

28pts above Tennessee avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $193,155

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: TENNESSEE STATE VETERANS' HOME

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is very high (74%)

26 points above Tennessee average of 48%

The Ugly 21 deficiencies on record

5 life-threatening
Jan 2025 6 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to ensure residents were free from physical ab...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to ensure residents were free from physical abuse during two separate incidents on 07/29/24 and 08/21/24 that involved three of eight residents (Resident (R) 209, R76, and R54) reviewed for abuse. Findings include: 1. Review of the facility's policy titled, Abuse & Neglect and Misappropriation of Residents' Property, revised on 11/09/16, revealed Policy Statement: In keeping with our facility philosophy and to promote the total well-being of our residents through the provision of the highest quality of care with the goal of maintaining or enhancing each resident's functional level and quality of life .[name of facility] takes a firm stand on the issues of mistreatment, neglect, or abuse of the residents and misappropriation of the resident's property. Each resident is to be treated at all times with courtesy and respect, and full recognition of the individual's dignity and individuality. Every resident has the right to be free from verbal, sexual, physical or mental abuse, corporal punishment and involuntary seclusion. Residents must not be subjected to abuse from anyone, including, but not limited to .other residents . 2. a. Review of R209's undated admission Record, provided by the facility, revealed R209 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses of cerebral infarction, type two diabetes, and cerebral vascular disease affecting left side. Review of R209's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/06/24, revealed a Brief Interview for Mental Status (BIMS) score of 12 out of 15 indicating moderate cognitive impairment. b. Review of R76's undated admission Record, provided by the facility, revealed R209 was admitted to the facility on [DATE], with a readmission on [DATE], and diagnoses of unspecified dementia, with agitation, adjustment disorder with depressed mood, and fracture of part of neck left femur. Review of R76's quarterly MDS with an ARD of 06/25/24, revealed a BIMS score of five out of 15 which indicated severe cognitive impairment. Review of the facility investigation, provided by the facility, revealed on 07/29/24, a Certified Nurse Technician (CNT) reported to the Nursing Manager that R209 struck the hand of R76 when R76 attempted to move R209's wheelchair out of the line of travel. During an interview on 01/29/25 at 2:06 PM, the Director of Nursing (DON) was asked if she recalled the incident. The DON stated, This happened in the room and [R209] was getting ready for an appointment. [R76] was in line of travel and [R209] hit [R76] on the hand. It was witnessed by an agency CNT who no longer works here. 3. Review of R54's undated admission Record, provided by the facility, revealed R54 was admitted to the facility on [DATE], with diagnoses of hemiplegia and hemiparesis following cerebral infarction affecting dominant side, post-traumatic stress disorder, and cognitive social or emotional deficit following cerebrovascular disease. Review of R54's quarterly MDS with an ARD of 06/17/24, revealed a BIMS score of 14 out of 15 indicating intact cognition. Review of the facility investigation, provided by the facility, revealed on 08/21/24, R76 was exiting the dining room in his wheelchair. R54 was behind him. R54 pushed R76 through the open door then physically struck him approximately three times on the back with an open hand. During an interview on 01/28/25 at 10:11 AM, R54 was asked what he could recall about the incident. R54 said, The staff said I hit him on the head, but I did not. They said they have it on film. During an interview on 01/29/25 at 2:06 PM, the DON recalled R54 was trying to come out of the dining room but R76 was in front of him. The DON stated R54 hit R76 on the head. The DON stated, I asked R54 what happened, and he stated he did not like R76. During an interview on 01/30/25 at 10:50 AM, Certified Nurse Aide (CNA) 4 was asked if he could recall what took place between R54 and R76. CNA 4 stated, [R54] was trying to leave the dining room and [R76] was also trying to leave at the same time. [R76] is slow. [R54] kept telling him to go faster and he grew more impatient. [R54] began kicking at the wheelchair and hit [R76] three times in the back. I intervened and got [R76] out. You could tell he was scared.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, record review, and interview, the facility failed to ensure three out of three residents (Resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, record review, and interview, the facility failed to ensure three out of three residents (Resident (R) 49, R259, and R76) and/or their representatives reviewed for hospitalization were provided with written transfer notices upon emergent transfer to the hospital and ensure notification was provided to the ombudsman. Findings include: 1.Review of the facility policy titled, Resident Discharge Policy, approved on 11/11/13, revealed Policy .will give timely and proper notice for any intent to transfer or discharge a resident when permitted by Federal or State rules .Procedure .(i) Notify the resident and, if known, a family member or legal representative of the resident of the transfer or discharge and the reasons for the transfer or discharge in writing and in a language and manner they understand (include letter) . (iii) Notify the Department of Health and the Long-Term Care Ombudsman (facility responsibility) . 2. Review of R49's Resident Detail located in the electronic medical record (EMR) in the banner under Demographics indicated that he was admitted to the facility on [DATE]. Review of R49's Medical Diagnosis list located in the EMR under the Diagnosis tab had a primary diagnosis of Alzheimer's Disease. Review of R49's discharge return anticipated Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/23/24, and located in the EMR under the MDS tab indicated an unplanned discharge to short-term general hospital. Review of R49's Progress Note located in the EMR under the Progress Note tab, dated 08/23/24 at 11:58 AM, revealed Resident was outside in his w/c [wheelchair] when he suddenly became unresponsive. Nurses responded to this and resident responded when staff sternum rubbed resident. Was reported to this nurse that V/S [vital signs] were not WNL [within normal limits], O2 [oxygen], BP [blood pressure], and P [pulse] were all low. EMS [emergency medical services] was called and resident was taken by EMS to ER [emergency room]. Family being notified now. Review of R49's Progress Note located in the EMR under the Progress Note tab, dated 08/24/24 at 1:39 PM, revealed Resident returned back to the facility via ambulance. Transported to facility room via stretcher. Pleasantly confused .Wet cough still present . Review of R49's EMR and paper chart did not include a transfer/discharge written notification to the resident/responsible party and the Ombudsman. 3. a. Review of R259's admission Record, provided by the facility, indicated that he was originally admitted to the facility on [DATE], with a primary diagnosis of quadriplegia. Review of R259's discharge return anticipated MDS with an ARD of 09/13/24, and located in the EMR under the MDS tab indicated an unplanned discharge to short-term general hospital. Review of R259's entry MDS with an ARD of 09/25/24, and located in the EMR under the MDS tab, indicated R259 returned to the facility on [DATE], from a short-term general hospital. b. Review of R259's discharge return not anticipated MDS with an ARD of 10/31/24, and located in the EMR under the MDS tab indicated an unplanned discharge to short-term general hospital. Review of R259's Progress Note located in the EMR under the Progress Note tab, dated 09/13/24 at 1:45 PM, revealed Resident transferred to [hospital name] .per ambulance . Review of R259's Progress Note located in the EMR under the Progress Note tab, dated 09/25/24 at 4:43 PM, revealed Resident .admitted from [hospital name] around 11:35 AM . Review of R259's Progress Note located in the EMR under the Progress Note tab, dated 10/31/24 at 11:16 PM, revealed Resident was sent to [hospital name] for eval (evaluation) and treatment. Review of R259's EMR and paper chart did not include a transfer/discharge written notification to the resident/responsible party and the Ombudsman. During an interview on 01/29/25 at 6:09 PM, Licensed Practical Nurse (LPN) 7 stated that once the nurse received an order from the physician to send the resident to the hospital, a packet was made including the face sheet, medication list, and advance directive. LPN7 stated there was a Transfer Cover Sheet that was to be attached to each of the three copies (facility copy, paramedic copy, and hospital copy). Review of the blank facility document titled, Transfer Cover Sheet included the following: resident name, transfer date/time, reason for transfer, who was notified, clinical information, and whether a Bed Hold was provided and signed. LPN7 stated that this document was supposed to be filled out with each hospitalization. 4. a. Review of R76's quarterly MDS with an ARD of 06/25/24, in the EMR under the MDS tab revealed the facility assessed R76 to have a BIMS score of five out of 15 which indicated the resident had severe cognitive impairment. Review of R76's Progress Note, dated 05/20/24, and located in the EMR under the Progress Notes tab, revealed the resident was sent to the hospital for psych issues. R76 returned to the facility on [DATE]. Review of the complete medical record for R76 revealed no evidence that a written transfer was provided to the resident and/or representative. b. Review of R76's quarterly MDS with an ARD of 12/20/24, in the EMR under the MDS tab revealed the facility assessed R76 to have a BIMS score of three out of 15 which indicated the resident had severe cognitive impairment. Review of R76's Progress Note, dated 01/07/25, and located in the EMR under the Progress Notes tab, revealed the resident was sent to the hospital for fall issues. R76 returned to facility on 01/22/25. Review of the complete medical record for R76 revealed no evidence that a written transfer was provided to the resident and/or representative. During an interview on 01/29/25 at 8:30 AM, the Assistant Director of Clinical Services (ADCS) stated there were no transfer notifications in writing sent to family or ombudsman. We were not aware that notice had to be in writing to family. We did know that it had to be sent to the ombudsman and that has not been done.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy, record review, and interview, the facility failed to ensure a written copy of a bed hold notice prior ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy, record review, and interview, the facility failed to ensure a written copy of a bed hold notice prior to or within 24 hours of transfer to the hospital was provided for three of three residents (Resident (R) 49, R259, and R76) and/or their representatives reviewed for hospitalization out of 31 sample residents. Findings include: 1.Review of the facility's policy titled, Bed Hold Notice-Hospital and therapeutic Leave, revised 07/18, revealed If a resident of this facility is hospitalized or on therapeutic leave, the following is our established policy to hold a bed or room for return: policy is to allow a bed hold agreement for hospital, therapeutic, or a leave of absence to not exceed 10 days. If a resident requests to hold a bed for longer than 10 days, another bed hold agreement for additional days, not to exceed 10, may be completed. There is no limit on the amount of bed hold agreements that can run consecutively . 2. Review of R49's Resident Detail located in the electronic medical record (EMR) in the banner under Demographics indicated that he was admitted to the facility on [DATE]. Review of R49's Medical Diagnosis list located in the EMR under the Diagnosis tab had a primary diagnosis of Alzheimer's Disease. Review of R49's discharge return anticipated Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/23/24, and located in the EMR under the MDS tab indicated an unplanned discharge to short-term general hospital. Review of R49's Progress Note located in the EMR under the Progress Note tab, dated 08/23/24 at 11:58 AM, revealed Resident was outside in his w/c [wheelchair] when he suddenly became unresponsive. Nurses responded to this and resident responded when staff sternum rubbed resident. Was reported to this nurse that V/S [vital signs] were not WNL [within normal limits], O2 [oxygen], BP [blood pressure], and P [pulse] were all low. EMS [emergency medical services] was called and resident was taken by EMS to ER [emergency room]. Family being notified now. Review of R49's Progress Note located in the EMR under the Progress Note tab, dated 08/24/24 at 1:39 PM, revealed Resident returned back to the facility via ambulance. Transported to facility room via stretcher. Pleasantly confused .Wet cough still present . Review of R49's EMR and paper chart did not include Bed Hold Notification or reserve bed payment information. 3. a. Review of R259's admission Record provided by the facility indicated that he was originally admitted to the facility on [DATE], with a primary diagnosis of quadriplegia. Review of R259's discharge return anticipated MDS with an ARD of 09/13/24, and located in the EMR under the MDS tab indicated an unplanned discharge to short-term general hospital. Review of R259's entry MDS with an ARD of 09/25/24, and located in the EMR under the MDS tab indicated R259 returned to the facility on [DATE], from a short-term general hospital. b. Review of R259's discharge return not anticipated MDS with an ARD of 10/31/24, and located in the EMR under the MDS tab indicated an unplanned discharge to short-term general hospital. Review of R259's Progress Note located in the EMR under the Progress Note tab, dated 09/13/24 at 1:45 PM, revealed Resident transferred to [hospital name] .per ambulance . Review of R259's Progress Note located in the EMR under the Progress Note tab, dated 09/25/24 at 4:43 PM, revealed Resident .admitted from [hospital name] around 11:35 AM . Review of R259's Progress Note located in the EMR under the Progress Note tab dated 10/31/24 at 11:16 PM, revealed Resident was sent to [hospital name] for eval (evaluation) and treatment. Review of R259's EMR and paper chart did not include Bed Hold Notification or reserve bed payment information. During an interview on 01/29/25 at 6:09 PM, Licensed Practical Nurse (LPN) 7 stated that once the nurse received an order from the physician to send the resident to the hospital, a packet was made including the face sheet, medication list, and advance directive. LPN7 stated there was a Transfer Cover Sheet that was to be attached to each of the three copies including a Bed Hold. Review of the blank facility document titled, Transfer Cover Sheet included the following: resident name, transfer date/time, reason for transfer, who was notified, clinical information, and whether a Bed Hold was provided and signed. LPN7 stated additionally, if this was sent out there would be a copy in the paper chart. 4. a. Review of R76's quarterly MDS with an ARD of 06/25/24, in the EMR under the MDS tab revealed the facility assessed R76 to have a BIMS score of five out of 15 which indicated the resident had severe cognitive impairment. Review of R76's Progress Note dated 05/20/24, in the EMR under the Progress Notes tab, revealed the resident was sent to the hospital for psych issues. R76 returned to the facility on [DATE]. Review of the complete medical record for R76 revealed no evidence that a written bed hold was provided to the resident and/or representative. b. Review of R76's quarterly MDS with an ARD of 12/20/24, in the EMR under the MDS tab revealed the facility assessed R76 to have a BIMS score of three out of 15 which indicated the resident had severe cognitive impairment. Review of R76's Progress Note, dated 01/07/25 in the EMR under the Progress Notes tab, revealed the resident was sent to the hospital for fall issues. R76 returned to facility on 01/22/25. Review of the complete medical record for R76 revealed no evidence that a written bed hold was provided to the resident and/or representative. During an interview on 01/29/25 at 8:30 AM, the Assistant Director of Clinical Services (ADCS) stated there were no bed hold notifications in writing sent to the resident or family. The ADCS stated, The north unit is closed, and we just have not done any because they can come back.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on facility policy review, record reviews, and interview, the facility failed to follow the physician's orders which included notifying the physician of blood sugar levels above 300 milligrams/d...

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Based on facility policy review, record reviews, and interview, the facility failed to follow the physician's orders which included notifying the physician of blood sugar levels above 300 milligrams/deciliter (mg/dL) for one of one resident (Resident (R) 20) of 31 sample residents. Findings include: 1.Review of the facility's policy titled, Notification of Changes Policy, dated 01/07/13, revealed, .the facility will promptly consult with the attending physician and notify the resident's responsible party when there is a need to alter treatment . 2. Review of R20's undated admission Record, provided by the facility, revealed an admission date of 01/03/25, with diagnoses to include type two diabetes, peripheral vascular disease, pressure ulcer of other sites, stage two, and end-stage renal disease. Review of R20's annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/10/25, located in the electronic medical record (EMR) under the MDS tab, revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R20 was cognitively intact. Review of R20's Orders under the Orders tab in the EMR, revealed .Obtain and record [Accu-check] blood sugars, [Accu-Chek is a brand of blood glucose meters and supplies that are used to measure patients glucose levels] .Notify MD [Medical Doctor] if blood sugar is less than 60 or greater than 300 before meals and at bedtime Review of the Medication Administration Record (MAR) located in the EMR under the Reports tab, revealed before lunch Accu-Chek readings exceeding 300 mg/dL on 01/14/25 with glucose reading of 382, on 01/18/25 with glucose reading of 336, on 01/22/25 with glucose reading of 305, on 01/28/25 with glucose reading of 304. The following glucose readings were attained before dinner and exceeded 300 on the following days, on 01/08/25 with a glucose reading of 300, on 01/11/25 with a glucose of 330, on 01/17/25 with a glucose reading of 342, on 01/22/25 with a glucose reading of 300, on 01/26/25 with a glucose reading of 416 and on 01/27/24 with a glucose reading of 331. Review of R20's Progress Notes under the Progress Note tab revealed no nurse's notes indicating that the MD was notified of glucose levels over 300. During an interview on 01/30/25 at 12:01 PM, the Unit Manager (UM) 2 reviewed R20's EMR and confirmed that R20's glucose levels were 300 or over on 10 occasions. UM2 continued to review R20's progress notes and confirmed that the MD was not notified according to the doctor's orders. UM2, further stated, I expect my nursing staff to follow doctor's orders at all times . During an interview on 01/30/25 at 12:15 PM, the Physician Assistant (PA) revealed that she or the MD should have been notified according to the doctor's orders. During an interview on 01/30/25 at 1:07 PM, the Director of Nursing (DON) revealed that her expectation of the facility staff was to follow the MD orders and document in the EMR.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on facility policy review, observation, and interview, the facility failed to ensure staff performed handwashing after glove contamination while serving on the tray line in one of one kitchen. T...

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Based on facility policy review, observation, and interview, the facility failed to ensure staff performed handwashing after glove contamination while serving on the tray line in one of one kitchen. These failures had the potential to affect 100 of 104 residents who consumed food prepared in the kitchen by the facility kitchen. Findings include: 1.Review of the facility's policy titled, Dietary Policies Personal Hygiene- Dress Code with an approval date of 09/05/18, revealed Policy Statement .guidelines for the personal hygiene of dietary staff to promote a safe and sanitary department must be followed. Procedures .8) Hand Washing: Staff must wash their hands .touching their hair, hat, nose, or mouth .9) Gloves . Gloves must be changed as often as hands need to be washed. Gloves may be used for one task Only . 2. During an observation of the tray line on 01/30/25 at 11:56 AM, Dietary [NAME] (DC) 1 was observed to be placing food on the trays and placing them in the cart for transport. DC1 was observed to run his right gloved hand under his nose, and he proceeded to set up trays. At 12:03 PM, the DC1 was observed to run his right gloved hand under his nose again, without handwashing. During an interview on 01/30/25 at 12:05 PM, the DC1 was asked about running his gloved hand under his nose. DC1 stated, I should have washed my hands. During an interview on 01/30/25 at 12:06 PM, the Dietary Manager (DM) was told about the observation. The DM stated, The Staff should have taken the gloves off and washed his hands both times.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected most or all residents

Based on facility policy review, observation, and interview, the facility failed to ensure the dumpster had lids to properly confine the refuse inside and prevent rodents or other animals from getting...

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Based on facility policy review, observation, and interview, the facility failed to ensure the dumpster had lids to properly confine the refuse inside and prevent rodents or other animals from getting in for two of two trash dumpsters and one of one carboard dumpster. Findings include: 1.Review of the facility's policy titled, Food-Related Garbage & Rubbish Disposal with an approved date of 05/13/15, revealed Policy: Food-related garbage and rubbish shall be disposed of in accordance with current state laws regulating such matters. Policy Interpretation: 1. All garbage and rubbish containing food wastes shall be kept in containers. 2. All garbage and rubbish containers shall be provided with tight-fitting lids or covers and must be kept covered when stored or not in continuous use .5. Garbage and rubbish containing food waste will be stored in a manner that is inaccessible to vermin .7. Outside dumpsters provided by garbage pick-up services will be kept closed and free of surrounding litter. 2. During the initial tour of the kitchen on 01/27/25 at 10:03 AM, an observation was made of the dumpster. The trash was piled high and not contained within the dumpster. The Dietary Manager (DM) and Maintenance Director (MD) were also present and were asked if it was appropriate for the trash to be to be piled and seen not to be covered by lids. The DM stated, I don't think there are lids on top of the dumpster. The DM and MD both stated it should not be piled up and there should be lids to contain the trash. They were also asked why it was important to have lids and a closed dumpster. The DM stated, To keep the trash in and the varmints out. The DM also stated the dumpster should be emptied today. During an observation on 01/27/25 at 4:25 PM, one bag of trash was observed to be sitting on top of the dumpster. During an observation on 01/28/25 at 2:05 PM, an unidentified staff was seen throwing three bags of trash up into the dumpster with no lids. During an observation on 01/28/25 at 2:16 PM, an unidentified staff member was seen throwing eight bags of trash into the dumpster with no lids. During an interview on 01/30/25 at 4:28 PM, the Maintenance Director (MD) was asked about the dumpster having no lids. The MD stated, The dumpster should have lids to contain it. The MD was told about the observations of staff continuing to throw trash into the dumpster with no lid after the initial observation on 01/27/25. The MD stated staff needed to be retrained.
May 2024 8 deficiencies 5 IJ (2 facility-wide)
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Investigate Abuse (Tag F0610)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to conduct a thorough investigation a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to conduct a thorough investigation and take appropriate corrective actions for 2 of 2 (Residents #9 and #10) sampled residents reviewed for injuries of unknown origin. The facility's failure to conduct a thorough investigation related to Resident #9's right displaced tibia (shin bone) fracture identified on 10/3/2023, and Resident #10's subtrochanteric right femur fracture (proximal femur fracture located within 5 centimeters of the lesser trochanter of the right femur) identified on 11/5/2023, resulted in an Immediate Jeopardy related to Resident #9 and #10. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator and Director of Clinical Services were notified of the Immediate Jeopardy on 5/15/2024 at 7:27 PM in the Conference Room. The facility was cited at F-610 with a scope and severity of J, which is Substandard Quality of Care. The Immediate Jeopardy was effective 10/3/2023 and is on-going. A partial extended survey was conducted on 5/15/2024. The facility is required to submit a Plan of Correction. The findings include: Review of the facility's policy titled, Abuse & Neglect of Residents and Misappropriation of Residents' Property, dated 2/20/2013, revealed, .The facility will strive to identify, correct and intervene in situations in which abuse, neglect .In an effort to identify events, occurrences, patterns and trends that may constitute abuse and to determine the direction of the investigation, possible sign include: Suspicious bruising .injuries of unknown origin-those that may be of suspicious appearance, be recurrent in nature, or that cannot be attributed to a resident's known behavior patterns .Any alleged violations involving mistreatment, neglect, abuse, or misappropriation including injuries of unknown source, must be reported immediately to the Administrator .Any staff receiving such allegation must immediately make the Administrator aware, if he/she was not the person initially reported to. The Administrator will be responsible for assuring that all such alleged violations are thoroughly investigated, while preventing further potential abuse, neglect or misappropriation during the investigative process .Interviewing the resident victim .Interviewing the alleged perpetrator .Interviewing all persons with firsthand knowledge of alleged incident. Physical examination of resident victim for evidence of abuse or neglect .Photographing evidence where appropriate. Obtaining written statements from victim, witnesses, other persons with reported knowledge as appropriate. Videotaping or, at a minimum audio recording interviews with resident victim where possible, appropriate and with permission of resident. Collecting, reviewing, and retaining pertinent facility documentation which may have a bearing on a full and proper investigation (e.g [for example]., schedules, work assignments, policies and procedures). Steps will be taken to prevent further harm to the resident while the investigation is in progress: Any employees/volunteer/contractor alleged to be involved in suspected abuse, neglect or misappropriation will be removed from direct care until completion of the investigation .The results of any investigation will be reviewed by the Administrator within 24hrs [hours] of the incident or date of discovery, and reported to the Department of Health within prescribed timeframes .If the alleged violation is verified, appropriate corrective action will be taken .Analyze the occurrences to determine what changes are needed, if any to policies and procedures to prevent further occurrences. Analysis of further staff training and/or monitoring needs related to residents' rights, resident care needs of the confused or behaviorally disturbed resident .Complete, detailed documentation will be made of alleged violations, investigations, and outcome, and maintained on file. The record will be available at all times when requested by the Department of Health . Review of the facility's policy titled, Accident Policy, dated 5/30/2018, revealed, .Accident refers to any unexpected or unintentional incident, which may result in injury or illness to a Resident .Avoidable accident means that an accident occurred because a facility failed to identify environmental hazards, identify a Resident's individual risk for accidents, evaluate and analyze the hazards/risk, implement interventions and monitor the effectiveness of the interventions implemented .The Interdisciplinary Team (IDT) will review the plan of care with each accident to evaluate the efficacy of interventions that have been implemented. [Named Facility] have mechanisms in place to alert the Administrator and Director of Nurses of incidents and accidents. The Licensed Nurse on duty is responsible for notifying the Physician and Responsible Party when an accident occurs .Licensed nurses on duty are responsible for completing the incident report and initial investigation. Licensed Nurses on duty are also responsible for placing an immediate intervention for the current accident. The Interdisciplinary Team (IDT) is responsible for reviewing and tracking/trending of accidents. The IDT will also evaluate the efficacy and appropriateness of interventions that are implemented. The evaluation will take place post accidents and periodically thereafter. The IDT is responsible for intervention revisions to the comprehensive plan of care . Review of medical record revealed Resident #9 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Hemiplegia and Hemiparesis following Cerebral Infarction affecting Right Dominant Side, Muscle Weakness, Recurrent, and Aphasia. Continued review revealed a Fracture of Shaft of Right Tibia. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] for Resident #9 revealed a Brief Interview for Mental Status (BIMS) score of 8, which indicated moderately impaired cognition. Continued review of the MDS revealed Resident #9 required extensive assistance of 1 person assist for locomotion on and off the unit. Further review revealed vision impaired, Upper extremity (shoulder, elbow, wrist, hand) impaired on one side, Lower extremity (hip, knee, ankle, foot) impaired one side, and required a wheelchair for mobility. Review of the undated Comprehensive Care Plan for Resident #9 revealed, .8/16/2013 The ability to transfer to and from a bed to chair (or wheelchair). My usual functional ability is dependent. Provide assistance as needed. I transfer via [by way of] [named mechanical lift] .10/3/2023 left w/c [wheelchair] padded .9/26/23 [2023] wheel cover to right w/c [wheelchair] wheel .Encourage resident to keep space from walls and doorways .Encourage resident to use caution when self-propelling through doorways . Review of the Incident Report dated 10/3/2023 at 10:35 AM, completed by Previous Interim Director of Nursing (IDON) revealed, .Nursing Description: Called to Resident's [Resident #10's] room by wound care nurse related [to] R [Right] lower leg and bruising noted to L [Left] upper arm. R [Right] lower leg noted to be swollen at knee cap and warm to touch, discolored, and slight bruising with various stages of healing noted along the lower part of skin, NP [Nurse Practitioner] aware .STAT [immediately] X-ray ordered as well as doppler [a noninvasive test that can be used to measure the blood flow through your blood vessels]. The bruising noted to L [left] upper arm is 4 inch linear pattern that resembles a blood pressure cuff .Resident [Resident #9] is mainly non-verbal but answers questions with yes or no and Hey. Resident [Resident #9] denied falling. Resident [Resident #9] stated No No [No No] when asked if anyone hurt his leg. When assessing L [left] upper arm I asked resident [Resident #9] if this is where they take your blood pressure and resident [Resident #9] responded with Hey, Hey [Hey, Hey] which traditionally indicates agreement .Description: X-ray confirmed mild displaced fx [fracture] tibia; Resident [Resident #9] sent to ER [emergency room] and returned same day with knee immobilizer . During an interview on 5/1/2024 at 8:20 AM, the Director of Clinical Services stated, .[Named Resident #9] propels with the right leg in wheelchair and sometimes gets caught in doorways. I was unable to find the investigation related to the injury of unknown origin . During an interview on 5/1/2024 at 4:26 PM, Nurse Practitioner X stated, .I was told [Named Resident #9] hit his leg on his wheelchair .I questioned that injury . During an interview on 5/2/2024 at 9:27 AM, the Administrator confirmed that the investigation could not be located related to Resident #9's injury of unknown origin. The facility was unable to provide documentation that a complete and thorough investigation was completed for Resident #9's injury of unknown. During an interview on 5/14/2024 at 2:35 PM, Registered Nurse (RN) NNN stated, .I was treating a small wound on [Named Resident #9] buttock. I took the blankets off [Named Resident #9] and noticed the right leg below the knee was swollen, red, and was warm to touch. I notified the charge nurse. The charge nurse said nothing had been reported to her. [Named Resident #9]'s leg was not like that the day before when she [RN NNN] was providing wound care. The injury was to [Named Resident #9]'s nondominant side. [Named Resident #9] could not move his right leg or arm at all. [Named Resident #9]'s right leg was always elevated when he was in his wheelchair, and he would push with his left side. [Named Resident #9] would not have been able to use his right side to maneuver in his wheelchair. I don't think the fracture could have come from him turning in his wheelchair. I was never interviewed by anyone at the facility, and I don't believe an investigation was conducted regarding how [Named Resident #9] obtained his fracture . Review of the medical record revealed Resident #10 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which include Fracture of Right Femur, Subsequent Encounter for Closed Fracture with Routine Healing, and Dementia. Review of the Quarterly MDS dated [DATE] for Resident #10 revealed a BIMS score of 6 which indicated severely impaired cognition. Further review revealed, .chair/bed-to-chair transfer: The ability to transfer to and from a bed to a chair (or wheelchair) .indicated dependent-helper does ALL of the effort. Resident does none of the effort to complete the activity. Or, the assistance of 2 or more helpers is required for the resident to complete the activity . Review of the Comprehensive Care Plan dated 10/27/2023 for Resident #10 revealed, .ADL [Activities of Daily Living] and Self-Care: Transfer: I require limited to total assistance with transfers . Review of the Daily Staffing Sheets revealed Certified Nursing Assistant (CNA) EE was assigned to Resident #10 on 11/4/2023 and 11/5/2023 on the 7:00 AM-7:00 PM shifts. Continued review revealed CNA MM was assigned to Resident #10 on 11/4/2023 on the 7:00 PM-7:00 AM shift. Review of the Incident Report dated 11/5/2024 at 2:01 PM, completed by Registered Nurse (RN) OO for Resident #10 revealed, .Nursing Description: x-ray determined rt [right] hip fx [fracture] unknown origin. Resident Description: Resident Unable to give Description .no record of incident or fall . During an interview on 5/7/2023 at 6:09 PM, the Administrator stated, .Myself and the previous Interim DON came up with different scenarios on how the injury could have occurred for [Named Resident #10] and decided the fracture was from a transfer. Neither CNA (CNA EE and MM) were involved in the reenactment of the scenarios. I did not look at the cameras to see who went in [Named Resident #10]'s room, because we knew who was assigned to her that night. I did not do any trainings regarding resident transfers after my investigation. We still don't know exactly how [Named Resident #10]'s injury occurred . Surveyor asked the Administrator was a statement taken from CNA MM since he provided care to Resident #10 on 11/4/2023 on the 7:00 PM-7:00 AM shift. The Administrator then confirmed that there was not a statement from CNA MM in the investigation file. The facility was unable to provide documentation that a complete and thorough investigation was conducted for Resident #10's injury of unknown origin. The facility could not provide the written statement that CNA MM provided, staff trainings were not conducted regarding properly transferring residents, and neither CNA EE or MM were involved in demonstrating how they (CNA EE and MM) transferred Resident #10 during their shifts.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0697 (Tag F0697)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to implement an effective pain manage...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to implement an effective pain management regimen for 1 of 6 (Resident #10) sampled residents reviewed for pain management. Resident #10, who was cognitively impaired and vulnerable, remained in the facility and experienced moderate to severe pain without effective pain management for approximately 15 hours before being transferred to the hospital. Resident #10 sustained a subtrochanteric right femur fracture (proximal femur fractures located within 5 centimeters of the lesser trochanter of the right femur). The facility's failure to provide effective pain management resulted in an Immediate Jeopardy (IJ), a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator and Director of Clinical Services were notified of the Immediate Jeopardy on 5/15/2024 at 2:00 PM in the Conference Room. The facility was cited at F-697 with a scope and severity of J, which is Substandard Quality of Care. The Immediate Jeopardy was effective 11/4/2023 and is on-going. A partial extended survey was conducted on 5/15/2024. The facility is required to submit a Plan of Correction. The findings include: Review of the facility's policy titled, Pain Management Policy, dated 1/7/2013, revealed, .Policy Interpretation and Implementation: Pain is an individual's unpleasant sensory or emotional experience. It is considered a highly subjective personal experience. Pain is exactly whatever the person experiencing it says it is. Pain exists whenever the person experiencing the pain says it does .The comprehensive pain assessment will include the following: Description/type of pain .Location of pain, Frequency of pain, Intensity/Severity of pain using an acceptable standardized pain for cognitive status on a scale from 1 to 10, When pain is at its best or worst, Current pain level at time of assessment, Nonverbal signs of pain (grimacing/distorted facial expression .frowning/scowling, tightly shut lips .wrinkled brow, turned down mouth, tearing, moaning, grunting .crying, screaming .rubbing body parts .fidgeting .irritability), Aggravating factors/factors that increase pain, Alleviating factors (medication, relaxation, position changes, heat, cold, massage, meditation, other), Time of day when pain is worse .Effects of pain changes in daily activities or habits .Current treatment and pain medications, Response to treatment/recent changes in treatment, Individual preference regarding pain .Facility staff that assess and screen for pain shall use one of the 10 point scales taking into consideration the resident's preference, verbal ability, fixed beliefs about pain, cognitive status and ability to describe pain. The licensed nurse is accountable for the assessment, but other caretakers/team members can assist in ongoing assessment of pain and report finding to the assigned nurse . [Named facility] medical staff have defined the following: Mild pain as a rating of 1 to 3, Moderate pain from 4-6, Severe pain as 7 to 10. Licensed nursing staff will assess the resident on an ongoing basis each shift to obtain a baseline pain numerical score rating. If the resident is on scheduled pain medication this screen shall be completed 1 to 2 hours following the administration of scheduled dose along with an arousal assessment to determine the level of sedation the resident may be experiencing. A pain assessment can be completed anytime the nurse determines is needed and documented in the progress notes .If the presence of pain is identified and the resident has numerical score of 3 or greater the medical staff will be contacted and orders for treatment obtained. The effectiveness of routine scheduled pain medication regime will be evaluated as effective by the absence of breakthrough pain and the need for PRN [as needed] pain medications .PRN medication is used by the medical staff as one intervention in a comprehensive plan to treat intermittent or breakthrough pain .Licensed nursing staff will assess the resident for the presence of pain symptoms and evaluate the need for PRN medications using the appropriate pain scale .the nurse will document on the [Named facility] PRN Pain Medication Assessment the date, time, reason of administration of the pain medication, and the pre-medication pain score using the pain scale appropriate for cognitive status .The licensed nurse will re-assess the resident for response 30 minutes to one hour post PRN medication administration to determine effectiveness. The nurse will document on the [Named facility] PRN Pain Medication Assessment a numerical post medication administration pain score and the arousal scale. The arousal scale that shall be utilized by the licensed nurse is as follows: 1=wide awake, 2=drowsy, 3=dozing intermittently, 4=only awakens when aroused, 5=asleep .If the PRN medication is not effective in relieving the pain as described above the licensed nursing staff shall contact the medical staff for further instructions and document into the progress note . Review of the medical record revealed Resident #10 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Fracture of Right Femur, Subsequent Encounter for Closed Fracture with Routine Healing, and Dementia. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] for Resident #10 revealed a Brief Interview of Mental Status (BIMS) score of 6, which indicated severely impaired cognition. Further review revealed Resident #10 experienced frequent, mild pain during the lookback period. Review of the Comprehensive Care Plan dated 10/27/2023 for Resident #10 revealed, .Pain and Discomfort: I am at risk for episodes of pain/discomfort related to my impaired mobility/weakness and the aging process .I will not have any s/s [signs/symptoms] pain/discomfort go undetected or untreated through the next review date .Administer medication for pain as ordered. Observe for effectiveness .Notify MD [Medical Director] of any new/acute episode of pain as needed. Notify physician if interventions are unsuccessful or if current complaint is a significant change from residents past experience of pain. Nurse to assess for and document pain as per facility protocol. Observe for/document for side effects of pain medication. Observe for/record/report to Nurse any s/sx [signs and symptoms] of non-verbal pain including but not limited to Vocalizations (grunting, moans, yelling out, silence); Mood/behavior changes (more irritable, restless, aggressive, squirmy, constant motion; Eyes (wide open/narrow, slit/shut, glazed, tearing, no focus); Face (sad, crying, worried, scared, clenched teeth, grimacing) Body (tense, rigid, rocking, curled up, thrashing). Observe for record/report to Nurse resident complaints of pain or requests for pain treatment . Review of the Medication Administration Record (MAR) revealed on 11/4/2023 at 10:18 PM, Resident #10 had a pain level of 8 out of 10 (severe pain) and was given Tylenol (an analgesic used to treat minor aches and pain) 325 milligrams (mg). Continued review revealed on 11/5/2023 at 5:19 AM, Resident #10 had a pain level of 7 out of 10 (severe pain) and was given Tylenol 325 mg. There was no documentation of an evaluation for possible cause of severe pain and no documentation for follow up related to effectiveness/pain relief obtained by Resident #10. Review of the Named X-ray Company Patient Report dated 11/5/2023 for Resident #10 revealed Mobile Images conducted an X-ray at 12:40 PM. Further review revealed, .Findings: Two views of the right hip demonstrate an acute, oblique [a muscle neither parallel nor perpendicular to the long axis of a limb], displaced, angulated [an angular position, formation or shape] subtrochanteric fracture . Review of Named Hospital AAAA medical record dated 11/5/2023, revealed Resident #10 received Morphine (opiate used to treat moderate to severe pain) 2mg (milligrams)/1 mL (milliliter) and required surgical repair of a right femur fracture. Review of Progress Note dated 11/5/2023 at 4:03 AM revealed, .[Resident #10] c/o pain to R [right] thigh during HS [night] med [medication] pass. [Resident #10] kept stating You think I am crazy, so do I, I do not know what is causing this! I feel as if I can't even talk! .gave PRN Tylenol . There was no documentation to show Resident #10's pain was re-assessed following the administration of Tylenol and no documentation of assessment to evaluate the cause of pain on 11/5/2023 at 4:03 AM. Review of Progress Note dated 11/5/2023 at 6:11 AM revealed, .Nurse checked on [Resident #10] who was still having a large amount of pain to R [right] thigh. Upon inspection nurse noted a large, firm area that was warm to touch .Nurse notified [Named RN HH] and on call NP who ordered a doppler to RLE [Right Lower Extremities]. Tylenol was not effective . No other pain management interventions were initiated. Review of the Progress Note dated 11/5/2023 at 8:00 AM revealed, .The nurse assessed resident @ [at] 0735 [7:35 AM] [Resident #10] had c/o pain from R leg, leg swollen and warm to touch, upon movement resident cries out in pain. Nurse supervisor called into room to assess resident, Md [medical doctor] called and instructed to order stat Xray . Resident #10 continued to have severe pain with no other pain interventions initiated. Review of the Progress Note dated 11/5/2023 at 1:39 PM revealed, .late entry. 07:30 [7:30 AM] I was called to bedside by resident's nurse. [Resident #10] was complaining of rt [right] leg pain. It was noted in shift change report that a doppler had been ordered to rule out a clot [blood clot]. There was some swelling noted of the upper leg. Resident [Resident #10] stated her knee hurt. She also cried out when we tried to examine her hip. NP was notified and a stat [immediately] hip Xray ordered. No bruising was noted but our exam was brief due to her pain . No additional pain medication/intervention was initiated, and Resident #10 remained in the facility experiencing moderate to severe pain without effective pain management for approximately 15 hours before being transferred to the hospital. Review of the EMS (Emergency Medical Service) Report dated 11/5/2023 revealed, call received at 1:08 PM, dispatched at 1:09 PM, on scene at 1:19 PM, at patient at 1:22 PM, and left facility at 1:32 PM. Review of RN HH's statement dated 11/5/2023 revealed, .At 0600 [6:00 AM] on 11/5/2023 [Named Licensed Practical Nurse (LPN) FF] came and told me to come look at [Named Resident #10]'s hip stated that [Named Resident #10] was in much more pain in the morning than the night before. We went and looked at her hip. We noticed it was swollen, and she screamed if we touched it. I told [Named LPN FF] to call the NP to get an order for a hip Xray and/or doppler. [Named LPN FF] called NP immediately and got an order for a doppler . During a telephone interview on 5/1/2024 at 4:16 PM, the NP stated, .I thought [Named Resident #10] had a fall .She had advanced dementia and was unable to report whether she had a fall .broke her leg .a staff member thought she was having pain . During an interview on 5/6/2024 at 9:58 AM, RN YYY stated, .I expect the nursing staff to notify the NP to assess and get an order for pain medication if a resident is complaining of pain. If pain increases and continues, I expect the nursing staff to reach out to the NP again to see if resident can be sent to the hospital . RN YYY was asked by Surveyor if she would allow a resident to stay in the facility for approximately 15 hours complaining of severe, increased pain. RN YYY stated, .I would not expect a resident to remain in the facility that long if the resident is complaining of increased pain. I would expect my staff to call the NP to have the resident sent to the hospital . During an interview on 5/6/2024 at 12:55 PM, the Previous Interim Director of Nursing (IDON) stated, .Resident #10 complained of pain that night on 11/4/2023. Then a second time later on in the morning on 11/5/2023 . The Previous IDON was asked by Surveyor if she would allow a resident to stay in the facility for approximately 15 hours complaining of severe, increased pain. The Previous IDON stated, .I can't speak for staff, but I would have sent [Named Resident #10] out sooner. [Named Resident #10]'s pain seemed to have been chronic, and I would have notified the NP or MD to have resident sent to the ER. I was unaware that (Named Resident #10) had been in pain that long . During an interview on 5/6/2024 at 1:15 PM, LPN FF stated, .I had shown up for my shift on 11/4/2024 for 7 [7:00] PM to 7 [7:00] AM. I walked into [Named Resident #10]'s room to give her roommate her medication. A male Certified Nursing Assistant [CNA] .[CNA MM] was in the room, and he told me that [Named Resident #10] was complaining of pain. I did look at [Named Resident #10]'s hip and nothing appeared wrong, but I didn't do a full assessment like range of motion [ROM] or anything. [Named Resident #10] said her leg was stiff and that she was having some pain. I gave [Named Resident #10] the 1st dose of Tylenol 325 mg around 10 [10:00 PM] something that night. We were short staffed that night, and I had to finish giving medication, so I didn't get back around to check on [Named Resident #10] until about 4 [4:00] AM when I gave her the 2nd dose of Tylenol 325 mg because she was still in pain. [Named Resident #10] would grimace when being changed. I didn't like the way her hip was looking when I checked on her that time. There were no falls reported from the previous shift. The previous shift could have possibly thought it was a blood clot. The CNA [CNA MM] didn't report any signs of previous pain until I was overheard speaking with the charge nurse. RN HH spoke with the NP and suggested a doppler or X-ray be ordered. The NP ordered a doppler to start to check for a blood clot. The swelling had increased in the hip area. I felt more could have been done and an x-ray should have been done sooner . LPN FF did not reassess Resident #10 ' s pain level until approximately 6 hours after the Tylenol was administered. During an interview on 5/6/2024 at 3:01 PM, LPN GG stated, .I worked the 7AM-7 PM [7:00 AM-7:00 PM] shift on 11/5/2023. I heard Resident #10 scream and went to the room to see what was going on. That was around about 7:30ish AM. A CNA [CNA EE] was providing care to [Named Resident #10]. I assessed [Named Resident #10]'s leg and could tell something was displaced. The right leg appeared to be shorter than the left leg. I went to get my supervisor, and she agreed that something wasn't right with that right leg. [Named Resident #10] complained of pain when being moved. The previous nurse said it was a possible blood clot, and the area was red and warm to touch. No note was left regarding the care for [Named Resident #10]. I called the NP and got orders for the X-ray. I called the X-ray order in no later than 9 AM. The X-ray was completed that afternoon which determined a hip fracture, and [Named Resident #10] was sent out to the ER . During an interview on 5/6/2024 at 3:38 PM, CNA KK stated, .I worked the next day on 11/5/2023, and [Named Resident #10] complained of pain when CNA EE was attempting to provide care. You could hear [Named Resident #10] cry out . During an interview on 5/6/2024 at 6:53 PM, CNA LL stated, .The next day [11/5/2023] staff reported that [Named Resident #10] had been complaining of pain . During an interview on 5/7/2023 at 9:38 AM via email, Named X-ray Company Dispatch Associate stated, .[Named LPN GG] called the order for the Rt [right] Hip Xray into us on 11/05/2023 at 11:42 AM EST [Eastern Standard Time] [10:42 AM Central Standard Time (CST)]. This exam was ordered as STAT [immediately]. Our tech arrived at 12:30 PM EST [11:30 AM CST] for the exam . The Xray for Resident #10 was ordered approximately 2 hours after the NP was notified and gave the order. During an interview on 5/7/2023 at 9:48 AM, CNA NN stated, .I did not have [Named Resident #10] that night on 11/4/2023. I worked the 7 PM-7 AM [7:00 PM- 7:00 AM] shift. A guy [CNA MM] had her that night .The CNA [CNA MM] went into [named Resident 10]'s room to change her that night, and [Named Resident #10] would not allow him to touch her because she was in pain . During an interview on 5/8/2023 at 9:50 AM, Family Member (FM) ZZZ stated, .The House Supervisor called and said [Named Resident #10] was being sent out to the ER .I could tell [Named Resident #10] had hip rotation .you could tell that [Named Resident #10]'s hip was broken. The hip was very tender to touch. The hospital had to give [Named Resident #10] Morphine due to the amount of pain she was in .
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, Quality Assurance Performance Improvement Plan review, QAPI Meeting Minutes review, medical rec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, Quality Assurance Performance Improvement Plan review, QAPI Meeting Minutes review, medical record review, observation, and interview, the facility failed to ensure all residents were free from neglect for 5 of 12 residents (Resident #7, Resident #9, Resident #12, Resident #13, and Resident #14) who required wound care. The facility's failure to provide goods and services for residents resulted in Immediate Jeopardy (IJ), (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment or death to a resident) when Resident #7 did not receive wound care as ordered by the physician for a wound identified on 12/17/2023 as excoriation (skin is scraped or abraded) to the bilateral buttocks that progressed to an unstageable wound (wound is covered by dead tissue and the base of the wound is obscured-cannot be visualized) noted on 1/2/2024, when Resident #9 did not receive wound care as ordered by the physician for a R (right) calf wound identified on 10/12/2023 as an unstageable wound which required antibiotics and a R heel wound identified on 10/5/2023 as a DTI (Deep Tissue Injury) severe pressure ulcer that occurs when soft tissue is damaged by pressure or shear) which progressed to an unstageable wound, when Resident #12 did not receive wound care as ordered by the physician for a left (L) calf wound identified as an unstageable wound which required antibiotics on 1/27/2024, and transfer to the hospital on 2/6/2024, when Resident #13 did not receive wound care as ordered by the physician for a R heel wound that was identified as a unstageable pressure ulcer which required antibiotics for infection, the facility also failed to identify Resident #13 had developed unstageable wounds on his L and R ischium and failed to implement wound care after the initial treatment for 3 days after identification of the wounds, and when Resident #14 did not receive treatments as ordered by the physician for a diabetic ulcer to his R 2nd toe which became infected and required transfer to the hospital for amputation on 4/23/2024. The Administrator and the Director of Clinical Services were notified of the IJ on 5/15/2024 at 7:27 PM in the Conference room. The facility was cited at F-600 at a scope and severity of L, which constitutes Substandard Quality of Care. The Immediate Jeopardy was effective on 10/22/2023 and is ongoing. A partial extended survey was conducted on 5/15/2024. The facility is required to submit a plan of correction (POC) The findings include: Review of the facility's policy titled, Abuse & Neglect of Residents and Misappropriation of Residents' Property, dated 2/20/2013, revealed, .Abuse means knowingly causing physical harm or recklessly causing serious physical harm to a resident .for staff convenience, excessively, as a substitute for treatment, or in amounts that preclude habilitation and treatment. This also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental and psychosocial well-being .Neglect means recklessly failing to provide a resident with any treatment, care, goods, or service necessary to maintain the health or safety of the resident when the failure results in serious physical harm to the resident .The facility will strive to identify, correct and intervene in situations in which abuse, neglect .In an effort to identify events, occurrences, patterns and trends that may constitute abuse and to determine the direction of the investigation .Any staff receiving such allegation must immediately make the Administrator aware, if he/she was not the person initially reported to. The Administrator will be responsible for assuring that all such alleged violations are thoroughly investigated, while preventing further potential abuse, neglect or misappropriation during the investigative process .Steps will be taken to prevent further harm to the resident while the investigation is in progress .If the alleged violation is verified, appropriate corrective action will be taken .Analyze the occurrences to determine what changes are needed . Review of the facility policy titled, Pressure Ulcer Policy, dated 1/7/2013 revealed, .residents who are admitted without pressure ulcers do not develop pressure ulcers .and residents who are admitted with pressure ulcers receive the necessary treatment and services to promote healing, prevent infection and prevent new sores from developing .Residents who are unable to self turn and/or reposition will be turned and/or repositioned by facility staff periodically throughout the day to alleviate pressure .Residents who are incontinent will be changed and cleaned periodically by staff .When a facility acquired pressure ulcer is identified, a Licensed Nurse will evaluate the wound which will include staging and/or appearance and initial measurements. The Nurse will notify the attending Physician, Responsible Party and Interdisciplinary Team. The Nurse will obtain treatment orders from the Physician at the time of notification . Review of the facility policy titled, Skin/Wound Management Guidelines dated 2/20/2013 revealed, .Perineal erosion .diaper rash or 'red bottom' is the erosion of skin caused by excessive moisture and/or the irritants in urine and feces .keep the area clean and dry .prevent urine and feces contact with the skin .INTERVENTIONS .Reposition bed bound residents every 2 hours. Residents in wheelchairs or Geri chairs or residents with HOB [head of bed] > [greater than] 30 degrees should be repositioned every hour .Keep clean and dry; minimize excess moisture on skin .Proper handling, bathing .TREATMENT .Cleanse with wound cleanser .Change dressing every day and PRN [as needed] non-adherence and/or soilage, until resolved .SUSPECTED DEEP TISSUE INJURY AND STAGE I PRESSURE ULCER .area of persistent redness in lightly pigmented skin tones whereas in darker skin tones, the ulcer may appear with persistent red, blue, or purple hues. There is no depth in a Stage I .Suspected Deep Tissue Injury is a purple or [NAME] localized area of discolored intact skin or blood-filled blister due to damage of underlying soft tissue from pressure and/ or shear .The area may be .painful, firm, mushy, boggy [a tissue texture that is characterized by sponginess], warmer or cooler as compared to adjacent tissue .objective is to relieve pressure, shear, and friction, and to keep the area clean .If continence is a factor .If the patient is incontinent, cleanse the skin .following each incontinent episode .Minimize excess moisture on skin .bathing .Ulcer should resolve with pressure reduction strategies .Document all care .STAGE II PRESSURE ULCER OR PATIAL THICKNESS WOUNDS .partial thickness loss of dermis presenting as a shallow ulcer with red pink wound bed, without slough [non-viable tissue that can form in a wound when dead cells and bacteria accumulate, usually yellow or white]. May also present as intact or open/ruptured serum-filled blister .Cleanse wound with wound cleanser or normal saline .Assess the patient .Turning schedule-while it is common to establish a 2 hour time frame for turning, some 'at risk' patients require more frequent turning-up to every hour-to prevent further breakdown .Proper positioning-use pillows/sheets between knees and ankles .'Suspend Heels' from the bed surface .Minimize excess moisture on skin .Monitor patients for signs/symptoms of infection. If the wound does not progress within 2-4 weeks, contact a physician for further evaluation .Document all care .STAGE III PRESSURE ULCER OR FULL THICKNESS WOUNDS .full thickness tissue loss .Cleanse with wound cleanser .If obvious signs or symptoms of infection, use sliver calcium alginate [dressing that is highly absorbent and creates a conformable gel]pad or rope and cover with bordered [absorptive dressing with three layers which holds the dressing in place and maintains a moist environment] dressing and change daily .Monitor patient for signs/symptoms of infection (periwound erythema, induration, malodorous [having a bad odor] drainage .Contact a physician to evaluate wounds .Pressure Reduction .For chair bound patients: limit sitting if patient is cognitively or physically unable to reposition self; position patient off wound in sitting .CLINICAL OUTCOMES/GOALS .Pressure ulcer will demonstrate improvement by a decrease in size and or amount of nonviable tissue .in 2-4 weeks .STAGE IV PRESSURE ULCER OR FULL THICKNESS WOUNDS .full thickness tissue loss with exposed bone, tendon or muscle. Slough or eschar [dead tissue within a wound] may be present on some parts of the wound bed .Stage IV pressure ulcers can be life threatening, so careful monitoring is very important .If obvious signs or symptoms of infection, use sliver calcium alginate pad or rope and cover with bordered dressing and change daily .Chemical debriders may be used in conjunctions with dressings to remove heavy sough [slough] or eschar. *Not recommended on heels or feet, if eschar is intact, (patient with diabetes, PVD [peripheral vascular disease] or other circulatory problems .UNSTAGEABLE PRESSURE ULCER or FULL THICKNESS WOUNDS WITH ESCHAR OR SLOUGH .full thickness tissue loss in which the base of the ulcer is covered by slough .and/ or eschar .in the wound bed .If stable heel ulcer with eschar .If slough or eschar present use small amount of a chemical debrider .Santyl .to facilitate debridement then apply hydrogel gauze and cover with bordered dressing and change daily. Assess for decline or s/s [signs/symptoms] of infection .Moderate or Heavy drainage .slough or eschar .use small amount of a chemical debrider .apply Calcium Alginate and cover with border dressing change daily, assess for decline or .infection .If obvious signs or symptoms of infection, use silver calcium alginate pad or rope and cover with bordered dressing and change daily .If the patient is incontinent, follow skin/wound management protocol for perineal erosion assessment or incontinence .Minimize excess moisture on skin . Review of the facility policy titled, CLINICAL POLICIES Activities of Daily Living Policy dated 1/7/2013 revealed, .Residents who are unable to perform bathing, dressing, or grooming will have these tasks completed for them by facility staff at least daily and as needed. Bathing may be in the form of a shower, whirlpool bath or bed bath .Residents may be placed on a scheduled toileting or check and change program depending on their ability and current needs . Review of the facility policy titled, .Infection Control Program . dated 4/25/2024 revealed, .[Named Facility] has established and will maintain an Infection Control program that is designed to provide a safe, sanitary and comfortable environment and to help prevent the development .of .infections .The ICP will work closely with the Interdisciplinary Team as well as facility Medical Director and Medical staff to determine patterns of infection or to prevent a pattern from occurring. The ICP will make periodic random rounds throughout the facility to ensure Infection Control policies and procedures are being followed and to identify any opportunities for staff education . Review of the facility policy titled, .Quality Assurance Performance Improvement . revision date 11/2020 revealed, .The QAPI [Quality Assurance and Performance Improvement] program is an avenue for employees, residents, and families to resolve issues and provide input regarding the quality of care and operational efficiency. By maintaining and improving quality the QAPI program has a direct impact on the resident's quality of life .It is the organization's responsibility to identify and correct problems .Analyze the data collected to identify performance indicators signaling a deviation from expected performance .Study the issue to determine the underlying causes and contributing factors .Develop and implement corrective actions .Monitor data released to the issue to determine if they are sustaining corrections and make revisions as needed . Review of the QAPI Plan dated 11/27/2023 revealed, .In House Pressure .Problem Pressure ulcer/Injury .Cause: CNTs [Certified Nurse Technicians]/Nurse not identifying and reporting new skin issues to wound care, and inconsistent treatment plan/orders .How: Evaluate current wound nurse. Weekly wound meetings to monitor progress. Revision/Review of treatment plans/order by treatment nurse and MD [Medical Director]. Who: Treatment Nurse DON [Director of Nursing] QA [Quality Assurance] Nurse .New wound care nurse .Monitor wound sizes and treatments .Provided unit managers with current interventions in place .Made common treatment options for basic wounds to floor staff . Review of the QAPI Minutes dated 1/30/2024 revealed, .NEW BUSINESS FOR THIS MEETING .There has been a change in the Wound Care nurse .position . Review of the QAPI Minutes dated 4/16/2024 revealed, .Old/Ongoing Business .Wound Care .Areas that still need improvement .ADL [activities of daily living] Charting .New charting .an increase in staffing turnover has resulted in an increase with missing and inaccurate documentation. We are currently flagging in worsened ADL .worsened incontinence .Assessment Charting .weekly skin assessments .has shown a decline . Review of the QAPI Meeting Minutes revealed 6 wound infections on 11/2023, 4 wound infections on 12/2023, 4 wound infections on 1/2024, 3 wound infections on 2/2024, 3 wound infections on 3/2024, and 8 wound infections on 4/2024. The Wound Infection list revealed an increase in wound infections over the last 5 months after the Performance Improvement Plan (PIP) was put into place on 11/2023. Review of the medical record revealed Resident #7 was admitted to the facility on [DATE] with diagnoses which included Unspecified Dementia with Mood Disturbances and Type 2 Diabetes Mellitus with Diabetic Neuropathy. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] for Resident #7 revealed, a Brief Interview of Mental Status (BIMS) score of 9 which indicated moderate cognitive impairment. Continued review revealed .Risk for Pressure Ulcers/Injuries .Yes .Skin and Ulcer/Injury Treatments .Pressure reducing device for chair .Pressure reducing device for bed . Review of the medical record revealed Resident #7 had excoriation that progressed to an unstageable wound to the bilateral buttocks that was not present on admission and developed in-house. Review of the Treatment Administration Record (TAR) dated 12/2023 for Resident #7 revealed, .Apply skin prep to left heel and cover with border foam dressing daily and prn. every day shift for boggy heel .[Start] 12/12/2023 .[End] 12/26/2023 . Continued review revealed there was no documentation of wound care performed on 12/16/2023, 12/17/2023, 12/23/2023, and 12/24/2023 . Review of the TAR dated 12/2023 for Resident #7 revealed, .Bilateral buttocks: Cleanse with wound cleanser, pat dry, apply triad [cream used to adhere to wet, eroded skin] generously and leave open to air daily and as needed. every day shift for excoriation .[Start] 12/17/2023 .[End] 12/18/1013 . Continued review revealed there was no documentation of wound care performed on 12/17/2023. Review of the facility progress notes dated 12/17/2023 at 2:34 AM, revealed LPN H documented, .CNA notified writer of skin concern during resident's bed bath. upon skin assessment, writer notes excoriation [a raw, irritated area of the skin due to incontinence] to bilateral buttocks. Sites have blanch-able redness with denuded skin to center .Site cleansed with wound cleanser, patted dry, and applied Triad Hydrophilic Wound Dressing Cream [adheres to moist wound bed and protects periwound skin] and left open to air . Review of the TAR dated 12/2023 for Resident #7 revealed, .Bilateral buttocks: Cleanse with wound cleanser, pat dry, apply triad generously and leave open to air daily and as needed. DO NOT APPLY DRESSING OF ANY KIND OR TAPE TO AREA! every day shift for excoriation .[Start] 12/18/2023 .[End] 12/26/2023 . Continued review revealed there was no documentation of wound care performed on 12/23/2023 and 12/24/2023. Review of the TAR dated 12/2023 for Resident #7 revealed, .Cleanse bilateral buttocks with wound cleanser, pat dry, apply skin prep to peri wound, apply medihoney [a mixture of two honeys that accelerates the process of wound healing] and alginate [a calcium dressing used for heavy drainage] to wound bed and cover with bordered dressing daily and as needed every day shift for wound .[Start] 12/29/2023 .[End] 1/9/2024 . Continued review revealed there was no documentation of wound care performed on 12/30/2023 and 12/31/2023. Review of the TAR dated 1/2024 for Resident #7 revealed, .Cleanse bilateral buttocks with wound cleanser, pat dry, apply skin prep to peri wound, apply medihoney and alginate to wound bed and cover with bordered dressing daily and as needed every day shift for wound .[Start] .12/30/2023 .[End] 1/9/2024 . Continued review revealed there was no documentation of wound care performed on 1/2/2024 and 1/5/2024. Review of the TAR dated 1/2024 for Resident #7 revealed, .Cleanse bilateral buttocks with wound cleanser, pat dry, apply skin prep to peri wound, apply medihoney and alginate to wound bed and cover with bordered dressing daily and as needed every day shift for wound .[Start] .1/10/2024 .[End] 1/18/2024 . Continued review revealed there was no documentation of wound care performed on 1/14/2024. Resident #7 had excoriation to the buttocks, a total of 12 treatments were not documented over 12/12/2023 through 1/14/2024, and Resident #9's wound declined to an unstageable ulcer/injury. Review of the medical record revealed Resident #9 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Hemiplegia and Hemiparesis following Cerebral Infarction affecting Right Dominant Side, Essential (Primary) Hypertension, and Encephalopathy. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] for Resident #9 revealed, a BIMS score could not be conducted related to resident rarely/never understood. Continued review revealed, .Determination of Pressure Ulcer/Injury Risk .A. Resident has a pressure ulcer/injury, a scar over bony prominence, or a non-removable dressing/device .Yes .Risk of Pressure Ulcers/Injuries .Is this resident at risk of developing pressure ulcers .Yes .Unhealed Pressure Ulcers/Injuries .Yes .Number of Stage 3 pressure ulcers .1 . Pressure reducing device for bed .Yes . Review of the medical record revealed Resident #9 had a DTI to the posterior thigh that was not present on admission and developed in-house. Review of the TAR dated 10/2023 for Resident #9 revealed, .DTI to posterior thigh, clean with wound cleanser, pat dry, apply skin prep, cover with border foam dressing, daily and prn .[Start]10/17/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 10/22/2023 and 10/29/2023. Review of the TAR dated 11/2023 for Resident #9 revealed, .DTI to posterior thigh, clean with wound cleanser, pat dry, apply skin prep, cover with border foam dressing, daily and prn .[Start] 10/17/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 11/11/2023, 11/12/2023, 11/18/2023, 11/19/2023, 11/24/2023, 11/25/2023, and 11/26/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .DTI to posterior thigh, clean with wound cleanser, pat dry, apply skin prep, cover with border foam dressing, daily .[Start] 10/17/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 12/3/2023. Review of the medical record revealed Resident #9 had a DTI to the right heel that progressed to an unstageable wound that was not present on admission and developed in-house. Review of the TAR dated 10/2023 for Resident #9 revealed, .DTI to right heel, clean with wound cleanser, pat dry, apply skin prep, cover with border foam dressing daily and prn .[Start] 10/17/2023 .[End] 12/22/2023 . Continued review revealed there was no documentation of wound care performed on 10/22/2023 and 10/29/2023. Review of the TAR dated 11/2023 for Resident #9 revealed, .DTI to right heel, clean with wound cleanser, pat dry, apply skin prep, cover with border foam dressing, daily and prn .[Start] 10/17/2023] .[End] 12/22/2023] . Continued review revealed there was no documentation of wound care performed on 11/11/2023, 11/12/2023, 11/18/2023, 11/19/2023, 11/24/2023, 11/25/2023, and 11/26/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .DTI to right heel with wound cleanser, pat dry, apply skin prep, cover with border foam dressing daily and prn .[Start] 10/17/2023 .[End] 12/22/2023 . Continued review revealed there was no documentation of wound care performed on 12/3/2023 and 12/9/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .Unstageable to right heel, clean with wound cleanser, pat dry, apply TheraHoney [medical honey that hastens the healing of wounds], apply Hydrofera Blue [dressing for wound protection to address bacteria and yeast], cover with border foam dressing, daily .[Start] 12/22/2023 .[End] 1/11/2024 . Continued review revealed there was no documentation of wound care performed on 12/24/2023. Review of the TAR dated 1/2024 for Resident #9 revealed, .Unstageable to right heel, clean with wound cleanser, pat dry, apply TheraHoney, apply Hydrofera Blue, cover with border foam dressing, daily and prn .[Start] 12/22/2023 .[End] 1/11/2024 . Continued review revealed there was no documentation of wound care performed on 1/6/2024 and 1/7/2024. Review of the TAR dated 1/2024 for Resident #9 revealed, .Unstageable to right heel, clean with wound cleanser, pat dry, apply TheraHoney, apply Hydrofera Blue, cover with border foam dressing, daily .[Start] 1/12/2023 .[End] 1/18/2024 . Continued review revealed there was no documentation of wound care performed on 1/13/2024 and 1/14/2024. Review of the TAR dated 1/2024 for Resident #9 revealed, .Unstageable to right heel: cleanse with wound cleanser, pat dry, apply dime size santyl [medical ointment that removes dead tissue from wounds to promote healing] and Hydrofera Blue [provides a moist environment to assist with swelling in the wound] to wound bed cover with border foam dressing, daily and as needed .[Start] 1/19/2024 .[End] 1/22/2024 .Continued review revealed there was no documentation of wound care performed on 1/20/2024. Review of the TAR dated 1/2024 for Resident #9 revealed, .Unstageable to right heel: cleansed with normal saline, pat dry, apply dime size santyl and Hydrofera Blue to wound bed cover with border foam dressing, daily .[Start] 1/23/2024 . with no end date. Continued review revealed there was no documentation of wound care performed on 1/27/2024 and 1/28/2024. Review of the TAR dated 2/2024 for Resident #9 revealed, .Unstageable to right heel: cleanse with normal saline, pat dry, apply dime size santyl and Hydorfera Blue to wound bed cover with border foam dressing, daily and as needed .[Start] 1/23/2024 . with no end date. Continued review revealed there was no documentation of wound care performed on 2/3/2024 and 2/4/2024. Review of the TAR dated 2/2024 for Resident #9 revealed, .Unstageable to right heel: cleanse with normal saline, pat dry, apply dime size santyl and Hydrofera Blue to wound bed cover with border foam dressing, daily .[Start] 2/8/2024 . with no end date. Continued review revealed there was no documentation of wound care performed on 2/10/2024, 2/11/2024, and 2/18/2024. Review of the TAR dated 3/2024 for Resident #9 revealed, .Unstageable to right heel: cleanse with normal saline, pat dry, plurogel [water-soluble burn and wound dressing gel] and Hydrofera Blue to wound bed cover with border foam dressing, daily .[Start] 3/14/2024 .[End] 3/28/2024 . Continued review revealed there was no documentation of wound care performed on 3/16/2024, 3/17/2024, and 3/23/2024. Review of the TAR dated 3/2024 for Resident #9 revealed, .Unstageable to right heel: cleanse with normal saline, pat dry, plurogel and Hydrofera Blue to wound bed cover with border foam dressing, daily .[Start] 3/29/2024 .[End] 4/12/2024 . Continued review revealed there was no documentation of wound care performed on 3/31/2024. Review of the TAR dated 4/2024 for Resident #9 revealed, .Unstageable to right heel: cleanse with normal saline, pat dry, plurogel [biocompatible and water-soluble material that softens debris for removal] and Hydrofera Blue to wound bed cover with border foam dressing, daily .[Start] 3/29/2024 .[End] 4/12/2024 . Continued review revealed there was no documentation of wound care performed on 4/6/2024 and 4/7/2024. Review of the TAR dated 4/2024 for Resident #9 revealed, .Right heel: Cleanse with normal saline, pat dry, apply small amount of hydrogel and silver collagen [topical wound treatment], then silver alginate [wound dressing that combines silver and alginate to help wound heal] and cover with border foam dressing QOD [every other day] .[Start] 4/14/2024 .[End] 4/29/2024 . Continued review revealed there was no documentation of wound care performed on 4/14/2024. Resident #9 had a DTI to the right heel, a total of 37 treatments were not documented from 10/17/2023 to 4/14/2024, and Resident #9's wound declined to an unstageable ulcer/injury. Review of the medical record revealed Resident #9 had a wound to the left buttocks that was not present on admission and developed in-house. Review of the TAR dated 10/2023 for Resident #9 revealed, .Left buttocks: Cleanse with wound cleanser, pat dry, apply skin prep to peri wound, apply skin prep to peri wound, apply small amount of hydrogel and alginate to wound bed, cover with boarder dressing every day shift every other day for unstageable .[Start] 9/29/2023 .[End] 10/10/2023 . Continued review revealed there was no documentation of wound care performed on 10/7/2023. Review of the TAR dated 10/2023 for Resident #9 revealed, .Left buttocks: Cleanse with wound cleanser, pat dry, apply skin prep to peri wound, apply small amount Thera Honey Gel and alginate to wound bed, cover with boarder dressing, change daily .[Start] 10/11/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 10/14/2023, 10/15/2023, 10/22/2023, and 10/29/2023. Review of the TAR dated 11/2023 for Resident #9 revealed, .Left buttocks: Cleanse with wound cleanser, pat dry, apply skin prep to peri wound, apply small amount Thera Honey Gel and alginate to wound bed, cover with boarder dressing, change daily .[Start] 10/11/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 11/11/2023, 11/12/2023, 11/18/2023, 11/19/2023, 11/24/2023, 11/25/2023, and 11/26/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .Left buttocks: Cleanse with wound cleanser, pat dry, apply small amount of Thera Honey Gel and alginate to wound bed, cover with boarder dressing, change daily and prn .[Start] 10/11/2023 .[End] 12/4/2024 . Continued review revealed there was no documentation of wound care performed on 12/3/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .Left buttocks: Cleanse with wound cleanser, pat dry, apply skin prep, cover with boarder dressing, change daily and prn .[Start] 12/5/2023 .[End] 12/13/2023 . Continued review revealed there was no documentation of wound care performed on 12/9/2023. Resident #9 had a wound to the left buttocks, a total of 14 treatments were not documented from 9/29/2023 to 12/9/2023. Review of the medical record revealed Resident #9 had an unstageable wound to the right calf that was not present on admission and developed in-house. Review of the TAR dated 10/2023 for Resident #9 revealed, .Unstageable Pressure Wounds to right calf, clean with wound cleanser, pat dry, apply skin prep, apply DermaGran [ointment for use on abrasions, skin tears, partial-thickness pressure ulcers and preventative skin care] and cover with border foam dressing daily and prn every day shift for Unstageable .[Start] 10/17/2023 .[End] 10/23/2023 . Continued review revealed there was no documentation of wound care performed on 10/22/2023. Review of the TAR dated 10/2023 for Resident #9 revealed, .Unstageable Pressure Wound to right calf, clean with wound cleanser, pat dry, apply Thera Honey and Hydrofera Blue, cover with border foam dressing daily .[Start] 10/24/2023 .[End] 11/1/2023 . Continued review revealed there was no documentation of wound care performed on 10/29/2023. Review of the TAR dated 11/2023 for Resident #9 revealed, .Santyl External Ointment 250 UNIT/GM (Collagenase) Apply to unstageable right calf topically every day shift for unstageable ulcer .[Start] 11/2/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 11/11/2023, 11/12/2023, 11/18/2023, 11/19/2023, 11/24/2023, 11/25/2023, and 11/26/2023. Review of the TAR dated 11/2023 for Resident #9 revealed, .Unstageable Pressure Wound to right calf with wound cleanser, pat dry, apply Santyl and Hydrofera Blue, cover with border foam dressing daily and prn .[Start] 11/2/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 11/11/2023, 11/12/2023, 11/18/2023, 11/19/2023, 11/24/2023, 11/25/2023, and 11/26/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .Santyl External Ointment 250 UNIT/GM (Collagenase) Apply to unstageable right calf topically every day shift for unstageable ulcer .[Start] 11/2/2023 .[End] 12/4/023 . Continued review revealed there was no documentation of wound care performed on 12/3/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .Stage 2 Pressure Wound to right calf, clean with wound cleanser, pat dry, apply hydrogel and Hydrofera Blue, cover with border foam dressing daily .[Start] 12/5/2023 .[End] 12/18/2023 . Continued review revealed there was no documentation of wound care performed on 12/9/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .Stage 2 Pressure Wound to right calf, clean with wound cleanser, pat dry, apply hydrogel, cover with border foam dressing daily and prn .[Start] 12/19/2023 .[End] 1/11/2023 . Continued review revealed there was no documentation of wound care performed on 12/24/2023. Review of the TAR dated 12/2023 for Resident #9 revealed, .Unstageable Pressure Wound to right calf, clean with wound cleanser, pat dry, apply Santyl and Hydrofera Blue, cover with border foam dressing daily .[Start] 11/2/2023 .[End] 12/4/2023 . Continued review revealed there was no documentation of wound care performed on 12/3/2023. Review of the TAR dated 1/2024 for Resident #9 revealed, .Stage 2 Pressure Wound to right calf, clean with wound cleanser, pat dry, apply hydrogel, cover with border foam dressing daily .[Start] 12/19/2023 .[End] 1/11/2024 . Continued review [TRUNCATED]
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on the Board of Examiners of Nursing Home Administrators (BENHA) review, job description review, policy review, and interview, Administration failed to provide oversight of staff to ensure an ad...

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Based on the Board of Examiners of Nursing Home Administrators (BENHA) review, job description review, policy review, and interview, Administration failed to provide oversight of staff to ensure an adequate and thorough investigation was conducted to determine a root cause for Residents #9 and Resident #10's major injuries of unknown origin. Administration also failed to provide oversight and supervision of staff to prevent resident neglect when they failed to ensure physician's orders for wound care were followed for Residents #7, #9, #12, #13, and #14. Administration failed to provide oversight and supervision to ensure nursing staff provided effective pain management when Resident #10 sustained a major injury and experienced unresolved severe pain. Administration failed to provide oversight and supervision to conduct effective Quality Assurance Performance Improvement (QAPI) meetings to develop and implement corrective action plans for identified quality deficiencies. Administration's failure to provide oversight and supervision resulted in Immediate Jeopardy (IJ), a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator and the Director of Clinical Services was notified of the Immediate Jeopardy (IJ) for F-835 on 5/15/2024 at 7:27 PM, in the Conference room. The facility was cited Immediate Jeopardy at F-600 (which is substandard quality of care), F-835 and F-867 at a scope and severity of L. The facility was cited Immediate Jeopardy at F-610, and F-697, at a scope and severity of J, which is substandard quality of care. The Immediate Jeopardy was effective on 10/3/2023 and is ongoing. A partial extended survey was conducted on 5/15/2024. The facility is required to submit a plan of correction (POC). The findings include: Review of the BENHA form revealed the facility had the same Administrator for the last 24 months. The current Administrator was hired on 4/19/2022. Review of the facility's signed JOB DESCRIPTION AND PERFORMANCE STANDARDS for the position titled, Administrator, dated 4/19/2022, revealed, .The purpose of this position is to establish and maintain systems that are effective and efficient to operate the facility in a manner to safely meet residents' needs in compliance with federal, state, and local requirements .The primary functions and responsibilities of this position are as follows .1) Operate the facility in accordance with the established policies and procedures of the governing body in compliance with federal, state, and local regulations .35) Assume responsibility for identification, investigation, and follow up on concerns identified in the facility Quality Indicator report .36) Assume responsibility for implementation of an affective Quality Assurance program . Review of the facility's unsigned JOB DESCRIPTION AND PERFORMANCE STANDARDS for the position titled, Director of Nursing Service/Vice President of Nursing Service, revealed, .The purpose of this position is to provide nursing management, set resident care standards for all direct care providers and provide compete supervision and management for the nursing department .The primary functions and responsibilities of this position are as follows .8) Analyze Quality Indicator reports, identify concerns and implement corrective action to improve resident care .9) Assume responsibility for analysis of incident and accident investigation reports to determine cause(s) and implement corrective action(s), when appropriate .20) Assume responsibility for nursing service compliance with federal, state and local regulations .35) Assume responsibility for identification, investigation, and follow up on concerns identified in the facility Quality Indicator report .36) Assume responsibility for implementation of an affective Quality Assurance program . During an interview on 5/2/2024 at 9:27 AM, the Administrator confirmed that the investigation could not be located related to Resident #9's injury of unknown origin. During an interview on 5/6/2024 at 10:05 AM, the Director of Nursing (DON) confirmed there was missed documentation on the Treatment Administration Record (TAR) and identified there was a concern the wound care treatments were not being done on the weekends. Continued interview revealed the DON confirmed she had not been in the facility herself on the weekends. Further interview revealed, the DON asked the Administrator for a weekend treatment nurse but was not allowed to have one. During an interview on 5/7/2023 at 6:09 PM, the Administrator stated, .Myself and the previous Interim DON came up with different scenarios on how the injury could have occurred for [Named Resident #10] and decided the fracture was from a transfer. Neither CNA [Certified Nursing Assistant-CNA EE and MM] were involved in the reenactment of the scenarios. I did not look at the cameras to see who went into [Named Resident #10]'s room, because we knew who was assigned to her that night. I did not do any training regarding resident transfers after my investigation. We still don't know exactly how [Named Resident #10]'s injury occurred . This surveyor asked the Administrator was a statement taken from CNA MM since he provided care to Resident #10 on 11/4/2023 on the 7:00 PM-7:00 AM shift. The Administrator then confirmed that there was not a statement from CNA MM in the investigation file. During an interview on 5/15/2024 at 6:45 PM, the Administrator was asked what he had done to ensure the Performance Improvement Plan (PIP) related to wound care was successfully completed. The Administrator replied, .Well, we have room rounds .we discuss weight loss .I was involved in the Quality Assurance[QA] discussions . The Administrator was asked how he monitored to ensure the wound care was completed. The Administrator stated, .The QA nurse made some wound rounds, and we addressed complaints .nothing else outside of looking at wound reports and morning meetings . Administration failed to provide oversight and supervision of staff to ensure physician's orders for wound care were followed for Residents #7, #9, #12, #13, and #14. Refer to F-600 Administration failed to provide oversight of staff to ensure an adequate and thorough investigation was conducted to determine a root cause for Residents #9 and Resident #10's major injuries of unknown origin. Refer to F610 Administration failed to provide oversight and supervision to ensure nursing staff provided effective pain management when Resident #10 sustained a major injury and experienced unresolved severe pain. Refer to F697 Administration failed to provide oversight and supervision to conduct an effective Quality Assurance Performance Improvement (QAPI) meeting to develop and implement corrective action plans for identified quality deficiencies. Refer to F867
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

QAPI Program (Tag F0867)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on facility policy review, job description, Quality Assurance Performance Improvement (QAPI) Plan review, QAPI Meeting Minutes review, and interview, the QAPI committee failed to ensure an effec...

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Based on facility policy review, job description, Quality Assurance Performance Improvement (QAPI) Plan review, QAPI Meeting Minutes review, and interview, the QAPI committee failed to ensure an effective QAPI program that identified quality deficiencies and implement performance improvement activities to address quality concerns related to resident neglect, thorough investigations for adverse events which included major injuries of unknown origin and providing effective pain management. The QAPI committee failed to provide oversight that established and implemented policies and procedures to assure the facility was administered in a manner to use its resources effectively and efficiently. The census on entrance was 114. The facility's failure resulted in an Immediate Jeopardy (IJ), a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator and the Director of Clinical Services was notified of the IJ on 5/15/2024 at 7:27 PM in the Conference room. The facility was cited Immediate Jeopardy at F-600, F-835, and F-867, at a scope and severity of L. The facility was cited Immediate Jeopardy at F-610, and F-697, at a scope and severity of J. The facility was cited Immediate Jeopardy at F-600 at a scope and severity of L, and F-610 and F-697 at a scope and severity of J, which is substandard quality of care. The Immediate Jeopardy was effective on 10/3/2024 and is ongoing. A partial extended survey was conducted on 5/15/2024. The facility is required to submit a Plan of Correction (POC). The findings include: Review of the facility policy titled, Operations Policies, Quality Assurance Performance Improvement, revised 11/2020 revealed, .The QAPI program is an avenue for employees, residents, and families to resolve issues and provide input regarding the quality of care and operational efficiency. By maintaining and improving quality the QAPI program has a direct impact on the resident's quality of life .It is the organization's responsibility to identify and correct problems which require: Analyze the data collected to identify performance indicators signaling a deviation from expected performance .Study the issue to determine the underlying causes and factors .Develop and implement corrective actions .Monitor data related to the issue to determine if they are sustaining corrections and make revisions as needed .Performance Improvement Project (PIPs) .will be documented and tracked continuously while the project is active . Review of the facility's signed JOB DESCRIPTION AND PERFORMANCE STANDARDS for the position titled, Administrator, dated 4/19/2022, revealed, .The purpose of this position is to establish and maintain systems that are effective and efficient to operate the facility in a manner to safely meet residents' needs in compliance with federal, state, and local requirements .The primary functions and responsibilities of this position are as follows .1) Operate the facility in accordance with the established policies and procedures of the governing body in compliance with federal, state, and local regulations .35) Assume responsibility for identification, investigation, and follow up on concerns identified in the facility Quality Indicator report .36) Assume responsibility for implementation of an affective Quality Assurance program . Review of the facility's unsigned JOB DESCRIPTION AND PERFORMANCE STANDARDS for the position titled, Director of Nursing Service/Vice President of Nursing Service, revealed, .The purpose of this position is to provide nursing management, set resident care standards for all direct care providers and provide compete supervision and management for the nursing department .The primary functions and responsibilities of this position are a follows .8) Analyze Quality Indicator reports, identify concerns and implement corrective action to improve resident care .9) Assume responsibility for analysis of incident and accident investigation reports to determine cause(s) and implement corrective action(s), when appropriate .20) Assume responsibility for nursing service compliance with federal, state and local regulations .35) Assume responsibility for identification, investigation, and follow up on concerns identified in the facility Quality Indicator report .36) Assume responsibility for implementation of an affective Quality Assurance program . Review of the QAPI Plan dated 11/27/2023, revealed the facility identified problems with pressure ulcers/injuries that included Certified Nurse Technicians/Nurses not identifying and reporting new skin issues to wound care and inconsistent treatment plan/orders for wounds. A Performance Improvement Plan (PIP) was implemented to evaluate the current wound care nurse, conduct weekly wound meetings to monitor progress, review treatment plans/orders, monitor wound sizes and treatments, provide Unit Managers with current interventions in place, and provide floor staff with common treatment options for basic wounds. Review of the QAPI Meeting Minutes from 11/2023 through 4/2024, revealed an increase in wound infections over the last 5 months after the PIP was put into place on 11/27/2023. During an interview on 5/9/2024 at 9:50 AM, the Quality Assurance/Infection Nurse (QA) nurse stated, .we opened a PIP on 11/27/2023 due to the number of wounds the facility had was trending up .the root cause was inconsistent treatments .sometimes it was the way the orders were put in .the wounds were not improving .not proper treatments performed by the prior wound care nurse .she is no longer here .the TAR [Treatment Administration Record] is the main place where wound documentation would be .I do talk to residents if they bring something to me .the prior wound nurse was not receptive to any feedback . During an interview on 5/15/2024 at 6:45 PM, the Administrator was asked what he had done to ensure the PIP related to wound care was completed and successful. The Administrator stated, .Well, we have room rounds .we discuss weight loss .I was involved in the QA discussions . The Administrator was asked how he monitored that the wound care was completed. The Administrator stated, .the QA nurse made some wound rounds, and we addressed complaints .nothing else outside of looking at wound reports and morning meetings . The QAPI committee failed to maintain oversight and implement policies and procedures to prevent resident neglect for 5 residents who required wound care per physician orders. Refer to F600 The QAPI committee failed to provide oversight that established and implemented polices and procedures to ensure adverse events which include major injuries of unknown origin are investigated thoroughly. Refer to F610 The QAPI committee failed to maintain oversight and implement policies and procedures to ensure an effective pain management program to prevent prolonged pain was established in the facility. Refer to F697 The QAPI committee failed to provide oversight that established and implemented policies and procedures to assure the facility was administered in a manner to use its resources effectively and efficiently. Refer to F835
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility document review, medical record review, and interview, the facility failed to report i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility document review, medical record review, and interview, the facility failed to report injuries of unknown origin to the State Survey Agency (SSA) for 2 of 9 (Residents #9 and #10) sampled residents. Resident #9 sustained a right displaced tibia (shin bone) fracture identified on 10/3/2023, and Resident #10's sustained a subtrochanteric right femur fracture (proximal femur fractures located within 5 centimeters of the lesser trochanter of the right femur) identified on 11/5/2023. The findings include: Review of the facility's policy titled, Abuse & Neglect of Residents and Misappropriation of Residents' Property, dated 2/20/2013, revealed, .Abuse means knowingly causing physical harm or recklessly causing serious physical harm to a resident by physical contact with the resident or by use of physical or chemical restraint, medication, or isolation as punishment, for staff convenience, excessively, as a substitute for treatment, or in amounts that preclude habilitation and treatment. This also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental and psychosocial well-being .The facility will strive to identify, correct and intervene in situations in which abuse, neglect .In an effort to identify events, occurrences, patterns and trends that may constitute abuse and to determine the direction of the investigation, possible sign include: Suspicious bruising, verbal statements alleging abuse-verbal, physical, mental, injuries of unknown origin-those that may be of suspicious appearance, be recurrent in nature, or that cannot be attributed to a resident's known behavior patterns .Any alleged violations involving mistreatment, neglect, abuse, or misappropriation including injuries of unknown source, must be reported immediately to the Administrator .Any staff receiving such allegation must immediately make the Administrator aware, if he/she was not the person initially reported to. The results of any investigation will be reviewed by the Administrator within 24hrs [hours] of the incident or date of discovery, and reported to the Department of Health within prescribed timeframes .If the alleged violation is verified, appropriate corrective action will be taken .Analyze the occurrences to determine what changes are needed, if any to policies and procedures to prevent further occurrences. Analysis of further staff training and/or monitoring needs related to residents' rights, resident care needs of the confused or behaviorally. Complete, detailed documentation will be made of alleged violations, investigations, and outcome, and maintained on file. The record will be available at all times when requested by the Department of Health . Review of the facility's undated document titled, [Named Facility] Abuse and Neglect Prevention Program, revealed, .Regardless of title .Reporting: The facility must report allegations of abuse to the State Department of Health, the local Police Department, Adult Protective Services and the Ombudsman. There are specific timeframes. All abuse will be reported within two hours of NOTIFICATION . Review of medical record revealed Resident #9 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which include Hemiplegia and Hemiparesis following Cerebral Infarction affecting Right Dominant Side, Fracture of Shaft of Right Tibia, Initial Encounter for Closed Fracture, Muscle Weakness, Recurrent, and Aphasia. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] for Resident #9 revealed a Brief Interview for Mental Status (BIMS) score of 8 which indicated moderately impaired cognition. Continued review of the MDS revealed Resident #9 required extensive assistance 1 person assist for locomotion on and off the unit. Further review revealed vision impaired, Upper extremity (shoulder, elbow, wrist, hand) impaired on one side, Lower extremity (hip, knee, ankle, foot) impaired one side, and Wheelchair Yes. Review of the undated Comprehensive Care Plan for Resident #9 revealed, .8/16/2013 The ability to transfer to and from a bed to chair (or wheelchair). My usual functional ability is dependent. Provide assistance as needed. I transfer via [named mechanical lift] .10/3/2023 left w/c [wheelchair] padded .9/26/23 wheel cover to right w/c [wheelchair] wheel .Encourage resident to keep space from walls and doorways .Encourage resident to use caution when self-propelling through doorways . Review of Incident Report dated 10/3/2023 at 10:35 AM, completed by Previous Interim Director of Nursing (DON) revealed, .Nursing Description: Called to Resident's [Resident #9's] room by wound care nurse related R [Right] lower leg and bruising noted to L [Left] upper arm. R [Right] lower leg noted to swollen at knee cap and warm to touch, discolored, and slight bruising with various stages of healing noted along the lower part of skin, NP [Nurse Practitioner] aware an STAT [immediately] X-ray ordered as well as doppler [a noninvasive test that can be used to measure the blood flow through your blood vessels]. The bruising noted to L [left] upper arm is 4 inch linear pattern that resembles a blood pressure cuff .Resident [Resident #9] is mainly non-verbal but answers questions with yes or no and Hey. Resident [Resident #9] denied falling. Resident [Resident #9] stated No No when asked if any one hurt his leg. When assessing L [left] upper arm I asked resident [Resident #9] if this is where they take your blood pressure and resident [Resident #9] responded with Hey, Hey which traditionally indicates agreement .Description: X-ray confirmed mild placed fx [fracture] tibia; Resident [Resident #9] sent to ER [emergency room] and returned and returned same day with knee immobilizer . During an interview on 5/1/2024 at 4:26 PM, Nurse Practitioner X stated, .I was told [Named Resident #9] hit his leg on his wheelchair .I questioned that injury . During an interview on 5/2/2024 at 9:27 AM, The Administrator stated, .I am the abuse coordinator, and the DON and Social Service Director are my back up abuse coordinators. Abuse should be reported within 2 hours and that includes injuries of unknown origin. I didn't report [Named Resident #9]'s injury because I felt like we figured out the cause of the injury within 2 hours . The facility could not provide an investigation to show that a root cause was found of Resident #9's injury. Review of the medical record revealed Resident #10 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which include Fracture of Right Femur, Subsequent Encounter for Closed Fracture with Routine Healing, and Dementia. Review of the Quarterly MDS dated [DATE] for Resident #10 revealed a BIMS score of 6 which indicated severely impaired cognition. Further review revealed, .chair/bed-to-chair transfer: The ability to transfer to and from a bed to a chair (or wheelchair) .dependent-helper does ALL of the effort. Resident does none of the effort to complete the activity. Or, the assistance of 2 or more helpers is required for the resident to complete the activity . Review of the Comprehensive Care Plan dated 10/27/2023 for Resident #10 revealed, .ADL [Activities of Daily Living] and Self-Care: Transfer: I require limited to total assistance with transfers . Review of the Incident Report dated 11/5/2024 at 2:01 PM, completed by Registered Nurse (RN) OO for Resident #10 revealed, .Nursing Description: x-ray determined rt [right] hip fx [fracture] unknown origin. Resident Description: Resident Unable to give Description .no record of incident or fall . During an interview on 5/7/2023 at 6:09 PM, The Administrator stated, .Myself and the previous Interim DON came up with different scenarios on how the injury could have occurred for [Named Resident #10] and decided the fracture was from a transfer. Neither CNA (CNA EE and MM) were involved in the reenactment of the scenarios. I did not look at the cameras to see who went in [Named Resident #10]'s room, because we knew who was assigned to her that night .We still don't know exactly how [Named Resident #10]'s injury occurred .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, facility investigation review, and interview the facility failed to revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, facility investigation review, and interview the facility failed to revise the comprehensive care plan to add interventions for abuse for 3 of 7 (Resident #3, #4, and #21) sampled residents. The findings include: Review of the facility's policy titled, Clinical Comprehensive Care Plans Policy, dated 3/1/2016, revealed, .[Named Facility] will utilize information gathered from the Minimum Data Set, family, and Resident interviews/assessments to develop, review and revise the Resident's Comprehensive Pan of Care. The Comprehensive Plan of Care will be individualized and include measurable objectives and timelines to meet the Resident's medical, nursing, mental, and psychological needs .The Care Planning/Interdisciplinary Team, in coordination with the Resident, his/her family or representative, develops and maintains a comprehensive plan of care for each Resident that identifies the Resident's unique problems/weakness, strengths, preferences, goals and interventions for Resident's to attain the highest level of functioning .The Comprehensive Plan of Care will be reviewed and revised if warranted at least quarterly. The Comprehensive Plan of Care will be updated/revised as warranted by condition changes . Review of the medical record revealed Resident #3 was admitted to the facility on [DATE] with diagnoses which included Unspecified Dementia, Unspecified Severity, with Other Behavioral Disturbances, Alzheimer's Disease with Late Onset, and Essential (Primary) Hypertension. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] for Resident #3 revealed, a Brief Interview of Mental Status (BIMS) score of 13 which indicated no cognitive impairment. Continued review revealed no concerns for behaviors noted. Review of the Comprehensive Care Plan for Resident #3 dated 6/29/2023 revealed no interventions for resident-to resident abuse involving Residents #3 and #21. Review of the Facility Reported Investigation (FRI) dated 8/3/2023, revealed .At approximately 1945 the facility had a resident to resident incident occur .[Resident #21] hit her roommate [Resident #3] .[Resident #21] ambulated to the end of roommates bed and picked up a pool noodle and hit [Resident #3] on the right arm with a foam pool noodle .residents were immediately separated .[Resident #21] was placed on 1:1 OBS (observation), RP (representative), MD (Medical Director) notified .Murfreesboro PD (Police Department) notified, APS (Adult Protective Services) notified .[Resident #21] kept on 1:1 .[Resident #3] had follow-up visits by Social Services and this Administrator .[Resident #21] seen by Psych Services with no mental stress noted .[Resident #21] was transported the following afternoon .where she is still a patient . Review of the medical record revealed Resident #21 was admitted to the facility on [DATE] with diagnoses which included Alzheimer's Disease with Late Onset, Restlessness and Agitation, and Dementia in Other Diseases Classified Elsewhere. Review of the Quarterly MDS assessment dated [DATE] for Resident #21 revealed, a BIMS score was unable to be performed related to cognitive impairment. Continued review revealed no behaviors noted prior to this incident. Review of the Comprehensive Care Plan revealed no revision regarding resident-to-resident abuse involving Residents #3 and #21. During an interview on 5/15/2024 at 9:15 AM, the MDS Coordinator stated, .Resident #21 care plan should have been updated. All care plans should be updated after any incident that involved a resident . Review of medical record revealed Resident #4 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Atherosclerotic Heart Disease of Native Coronary Artery without Angina Pectoris, Type 2 Diabetes Mellitus with Diabetic Neuropathy, Major Depressive Disorder, Post Traumatic Stress Disorder, and Macular Degeneration. Review of the Quarterly MDS dated [DATE] for Resident #4 revealed a BIMS score of 14 which indicates no cognitive impairment. Further review revealed bed mobility to be limited assistance with one-person physical assist, transfer was supervision with one-person physical assist, eating was supervision with setup help only, and indwelling catheter. Review of the FRI revealed Resident #4 reported that on 9/12/2023 three CNAs came into his room at lunch time and was rough when moving his foley catheter (a medical device that helps drain urine from your bladder) from one side of bed to the other. Resident #4 also reported that the CNAs swung his legs to a sitting position and told him that it was time to eat when he did not want to eat. All alleged staff members involved were suspended immediately and removed from the facility. All three CNAs were placed on Do Not Return. Review of the Comprehensive Care Plan for Resident #4 revealed no revision to add interventions for the incident regarding allegations of employee-to-resident abuse involving Resident #4 and three Certified Nursing Assistants (CNA). During an interview on 5/2/2024 at 9:01 AM, The Social Service Director (SSD) stated, .The MDS Coordinator is responsible for updating incidents on the care plan. I know the employee to resident incident is not on the care plan for [Named Resident #4]. The MDS Coordinator should have added the incident to [Named Resident #4]'s care plan the next day [10/4/2023] during the morning meeting . During an interview on 5/7/2024 at 9:27 AM, The Administrator stated, .The MDS Coordinator is responsible for updating abuse on care plans. Care Plans are updated during our morning meetings. The MDS Coordinator should have added the incident to [Named Resident #4]'s care plan .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to ensure 2 (Resident ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to ensure 2 (Resident #1 and Resident #14) of 5 sampled residents received their showers and baths as scheduled. The findings include: Review of the facility policy titled, Resident Rights, dated 10/2022 revealed, .[Named Facility] must treat you with respect and dignity and care for you in a manner and in an environment that promotes maintenance or enhancement of your quality of life, recognizing each resident's individuality .[Named Facility] must protect and promote your rights .must provide equal access to quality care regardless of diagnosis, severity of condition, or payment source . Review of the facility policy titled, CLINICAL POLICIES Activities of Daily Living Policy dated 1/7/2013 revealed, .Residents who are unable to perform bathing, dressing, or grooming will have these tasks completed for them by facility staff at least daily and as needed. Bathing may be in the form of a shower, whirlpool bath or bed bath . Review of the medical record revealed Resident #1 was admitted to the facility on [DATE] with diagnosis which included Atherosclerotic Heart Disease, Chronic Obstructive Pulmonary Disease (COPD), Type 2 Diabetes Mellitus, and rash and other nonspecific skin eruption. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #1 had a Brief Interview for Mental Status (BIMS) score of 15 which indicated no cognitive impairment. Continued review of the MDS revealed no behaviors over the last seven days. Further review of the MDS revealed Resident #1 required extensive assistance . personal hygiene, and total dependence for bathing. Review of the daily assignment sheets revealed Resident #1 was scheduled to receive a shower on Monday, Wednesday, and Friday. Review of the bathing task documentation revealed Resident #1 received a shower 5 times from 8/1/2023 to 8/30/2023. Continued review of the bathing task documentation revealed Resident #1 received 1 bed bath from 8/1/2023 to 8/31/2023. Resident #1 was scheduled to receive a shower 13 times over the month of 8/2023. Resident #1 did not receive a shower or bed bath for 5 days from 8/6/2023 to 8/10/2023 and 7 days from 8/22/2023 to 8/28/2023. Review of the bathing task documentation revealed Resident #1 received a shower 6 times from 9/1/2023 to 9/30/2023. Continued review of the bathing task documentation revealed Resident #1 received 11 bed baths from 9/1/2023 to 9/30/2023. Resident #1 was scheduled to receive a shower 13 times from 9/1/2023 to 9/30/2023. Resident #1 did not receive a shower or bed bath for 5 days from 9/9/2023 to 9/13/2023 and 5 days from 9/21/2023 to 9/25/2023. Review of the bathing task documentation revealed Resident #1 received a shower 3 times from 10/1/2023 to 10/31/2023. Continued review of the bathing task documentation revealed Resident #1 received 3 bed baths from 10/1/2023 to 10/31/2023. Resident #1 was scheduled to receive a shower 13 times from 10/1/2023 to 10/31/2023. Resident #1 did not receive a shower or bed bath for 11 days from 10/1/2023 to 10/11/2023 and 6 days from 10/21/2023 to 10/26/2023. Review of the bathing task documentation revealed Resident #1 received a shower 4 times from 11/1/2023 to 11/30/2023. Continued review of the bathing task documentation revealed Resident #1 received 1 bed bath from 11/1/2023 to 11/30/2023. Resident #1 was scheduled to receive a shower 13 times from 11/1/2023 to 11/30/2023. Resident #1 did not receive a shower or bed bath for 8 days from 11/1/2023 to 11/8/2023 and 7 days from 11/24/2023 to 11/30/2023. Review of the bathing task documentation revealed Resident #1 received a shower 8 times from 12/1/2023 to 12/31/2023. Continued review of the bathing task documentation revealed Resident #1 received 2 bed baths from 12/1/2023 to 12/31/2023. Resident #1 was scheduled to receive a shower 13 times from 12/1/2023 to 12/31/2023. Resident #1 did not receive a shower or bed bath for 9 days from 12/2/2023 to 12/10/2023. Review of the bathing task documentation revealed Resident #1 received a shower 8 times from 1/1/2024 to 1/31/2024. Continued review of the bathing task documentation revealed Resident #1 received 1 bed bath from 1/1/2024 to 1/31/2024. Resident #1 was scheduled to receive a shower 14 times from 1/1/2024 to 1/31/2024. Resident #1 did not receive a shower or bed bath for 7 days from 1/1/2023 to 1/7/2023 and 5 days from 1/13/2024 to 1/17/2024. Review of the bathing task documentation revealed Resident #1 received a shower 2 times from 2/1/2024 to 2/29/2024. Continued review of the bathing task documentation revealed Resident #1 received 3 bed baths from 2/1/2024 to 2/29/2024. Resident #1 was scheduled to receive a shower 12 times from 2/1/2024 to 2/29/2024. Resident #1 did not receive a shower or bed bath for 9 days from 2/3/2024 to 2/11/2024 and 9 days from 2/21/2024 to 2/29/2024. Review of the bathing task documentation revealed Resident #1 received a shower 7 times from 3/1/2024 to 3/31/2024. Continued review of the bathing task documentation revealed Resident #1 received 7 bed baths from 3/1/2024 to 3/31/2024. Resident #1 was scheduled to receive a shower 13 times over the month of 3/2024. Review of the care plan dated 4/9/2024 revealed, .Focus ADL [Activities of Daily Living] AND SELF-CARE: I have an ADL Self Care Performance Deficit .Interventions/Tasks .EATING .My usual functional ability is set-up/clean-up assistance. Provide assistance as needed .SHOWER/BATHE SELF .My usual functional ability is dependent. Provide assistance as needed .SKIN POTENTIAL: I am at risk for the development of pressure ulcers and other skin integrity impairments related to my .diabetes .have sensitive skin and episodes of rashes .Check me approximately every 2 hours and as needed for toileting needs .Keep bed linen clean, dry, and free of wrinkles . Review of the bathing task documentation revealed Resident #1 received a shower 8 times from 4/1/2024 to 4/30/2024. Continued review of the bathing task documentation revealed Resident #1 received 2 bed baths from 4/1/2024 to 4/30/2024. Resident #1 was scheduled to receive a shower 13 times over the month of 4/2024. Resident #1 did not receive a shower or bed bath for 4 days from 4/26/2024 to 4/29/2024. Review of the Annual MDS dated [DATE] revealed Resident #1 had a BIMS score of 15 which indicated no cognitive impairment. Review of the MDS revealed Resident #1 required assistance with toileting hygiene, substantial assistance required with personal hygiene, and shower/bathe self not attempted. During observation and interview on 4/30/2024 at 9:40 AM, Resident #1 was sitting up in his wheelchair with headphones on watching his television. Resident #1 was unshaven and stated, .I can't raise my arms up to shave, the staff have to help me with shaving .I have trouble getting my showers .the last one I got was a week ago on Monday .I am suppose to get one 3 times a week .If you complain about it they either think you are lying or your senile .I use to take showers two times a day .I would like to get my showers three times a week . During an interview on 4/30/2024 at 4:20 PM Family Member (FM) DDDD stated, .he had a fungus to his bottom .he doesn't get his showers and linens changed .I have complained many times to the Administrator .I can only come on Sundays and I do send him a text weekly nothing really gets any better .he is living large if he gets his bath or shower once per week .they just provide sloppy care .my dad can't lift his hands up to shave himself . During an interview on 5/1/2024 at 10:35 AM, Resident #1 stated, .no shower today it is my shower day .I was lucky to get help to get up this morning .the nurse had to help me off the toilet this morning .oh they helped me put on clean clothes but no shower .my last bath was 4/22/2024. Resident #1 recalled the name of the Certified Nursing Assistant [CNA] who provided his shower on 4/22/2024. Review of the staffing assignments and bathing task verified this was the last time he received a shower. During an interview on 5/2/2024 at 9:10 AM, Social Service Director (SSD) stated, .We changed [Named Resident #1] to a day shift for his shower I did follow up with him for a little while . During an interview on 5/2/2024 at 9:20 AM, the Administrator stated, .[Resident #1]'s shower was moved from evening shift to day shift .I talked to the nurse on the end of his hall and the techs .I have not seen him visibly get a shower. I think his shower is on Monday, Wednesday, and Friday .I get a weekly text from his daughter every Sunday about concerns .I have got text about his showers .she said something about the doctor looking at him due to some skin issues .I have never seen his daughter .I am not sure if he will refuse his baths . During an interview on 5/1/2024 at 4:16 PM, Nurse Practitioner (NP) X stated, .He would at times express to me that he didn't get his showers . During an interview on 5/1/2024 at 8:10 PM, Registered Nurse (RN) FFFF stated, .I normally work nights .the CNAs receive their assignment, and the showers are on the assignment sheets .I have never known of [Named Resident #1] refusing care .we have times when staff just don ' t show up .we have several agency staff .staff turn over has been really high . During an interview on 5/2/2024 at 3:35 PM, the Director of Clinical Services stated, .we probably going to confirm the shower concerns related to [Named Resident #1]. I know we had a discussion about his showers, but I can't find anything documented . During an interview on 5/6/2024 at 9:58 AM, the Director of Nursing (DON) stated, .I was aware that showering was an issue .we have so much agency staff that effects our continuity of care . During an interview on 5/6/2024 at 10:07 AM, CNA C stated, [Named Resident #1] does not refuse care. His showers were on nights and now he is on day shift. He has to have help with shaving. He cannot lift his hand up that high . During an interview on 5/7/024 a 10:49 AM, the DON stated, .a resident should get a shower anytime they request one .showers are usually 3 x week unless the resident prefers something different . During an interview on 5/9/2024 at 9:50 AM, the Quality Assurance (QA) nurse stated, .we did recognize during some a QAPI [Quality Assurance Performance Improvement] meetings that bathing documentation was not being completed . During a telephone interview on 5/13/2024 at 12:19 PM, FM DDDD stated, .I was there last Sunday .call lights going off .no one to be found .I went to nurses' desk, no one there .[Named Resident #1] said the last shower he got lasted about 30 seconds .he barely got wet .I hear another resident receives special treatment .they make sure he gets a bath or staff will be fired .why is there a lack of care for my Dad .I hear this guy has a private room, treated like a King .if staff don't do everything he wants they will get fired . Review of the medical record revealed Resident #14 was admitted to the facility on [DATE] with diagnoses which included Cerebral Infarction due to Unspecified Occlusion or Stenosis or Right Middle Cerebral Artery, Type 2 Diabetes Mellitus without complications, Vascular Dementia, Hemiplegia and Hemiparesis following Cerebral Infarction affecting Left Non-Dominant side, Dysphagia, and readmitted on [DATE] with diagnoses which included Type 2 Diabetes Mellitus with Foot Ulcer, and Peripheral Vascular Disease. Review of the daily assignment sheets revealed Resident #14 was scheduled to receive a shower on Tuesday, Thursday, and Sunday. Review of the bathing task documentation revealed Resident #14 received a shower 3 times from 2/1/2024 to 2/29/2024. Continued review of the bathing task documentation revealed Resident #14 received 9 bed baths from 2/1/2024 to 2/31/2024. Resident #14 was scheduled to receive a shower 13 times over the month of 2/2024. Resident #1 did not receive a shower or bed bath for 4 days from 2/15/2024 to 2/18/2024 and 5 days from 2/1/2024 to 2/5/2024. Review of the bathing task documentation revealed Resident #14 received no showers from 3/1/2024 through 3/31/2024. Continued review of the bathing task documentation revealed Resident #14 received 11 bed baths from 3/1/2024 to 3/31/2024. Resident #14 was scheduled to receive a shower 13 times over the month of 3/2024. Resident #14 did not receive a shower or bed bath for 6 days from 3/12/2024 to 3/17/2024. Review of the bathing task documentation revealed Resident #14 received no showers from 4/1/2024 to 4/20/2024 when he was discharged to the hospital. Continued review of the bathing task documentation revealed Resident #14 received 11 bed baths from 4/1/2024 to 4/20/2024. Resident #14 was scheduled to receive a shower 8 times from 4/1/2024 to 4/20/2024. Resident #14 did not receive a shower or bed bath for 5 days from 4/5/2024 to 4/9/2024. Review of the Annual MDS assessment dated [DATE] for Resident #14 revealed a BIMS score of 12 which indicated moderately impaired cognition. Continued review of the MDS revealed Resident #14 was dependent for shower/bathe and personal hygiene and Resident #14 was frequently incontinent of urine and bowel. Further review of the MDS revealed Resident #14 had an infection of the foot and a Diabetic foot ulcer. Resident #14 readmitted on [DATE] and received another bed bath on 4/30/2024. Review of the bathing task documentation revealed Resident #14 received no showers from 5/1/2024 to 5/8/2024. Continued review of the bathing task documentation revealed Resident #14 received 6 bed baths from 5/1/2024 to 5/8/2024. Resident #14 was scheduled to receive a shower 3 times from 5/1/2024 to 5/8/2024. Observation and interview on 5/2/2024 at 3:30 PM, Resident #14 was unable to give me any details related to his bathing care. Resident #14's hair was disheveled, nails were dirty, and he was unshaven. During an interview on 5/13/2024 at 12:38 PM, FM CCCC stated, .I come over the weekends .[Resident #14] is not always shaven .different staff all the time .I don't get to come often .
Aug 2019 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0710 (Tag F0710)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review and interview the facility failed to ensure the physician order had a sto...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review and interview the facility failed to ensure the physician order had a stop date related to a PRN (as needed) psychotropic medication for 1 (#63) of 5 residents reviewed. The findings include: Facility policy review, Clinical Psychoactive Drug Reduction Policy, dated 3/1/16, revealed .Residents who use antipsychotic drugs receive gradual dose reductions and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs. [The facility] will not utilize PRN psychoactive drugs for more than 14 days; if the resident requires the medication for more 14 days, the Medical Director must write an order for scheduled medication regimen . Medical record review revealed Resident #63 was admitted to the facility on [DATE] with diagnoses which included Major Depressive Disorder, Anxiety Disorder and Parkinson's Disease. Medical record review of the Physician's Orders dated 6/15/19 revealed .Ativan (Lorazepam) Solution 2 mg [milligram]/ml [milliliter] [anti-anxiety medication] give 0.5 ml sublingually every 8 hours as needed for anxiety . Further review revealed no stop date, clinical explanation or rationale for continued use. Telephone interview with the Pharmacy Consultant on 8/13/19 at 8:52 AM confirmed there was no stop for the PRN [anxiety] medication for Resident #63. Further interview revealed, he stated I usually do not make recommendations to the Physician regarding PRN anti-anxiety medications for Hospice residents because they need them. Telephone interview with the Medical Director on 8/14/19 at 5:37 PM confirmed PRN psychotropic medications required a 14 day stop date or a rationale for continued use. Further interview revealed, he stated I am not sure how the 14 day stop date was missed on the order.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review and interview the Pharmacy Consultant failed to make recommendations for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review and interview the Pharmacy Consultant failed to make recommendations for a stop date related to a PRN (as needed) psychotropic medication for 1 (#63) of 5 residents reviewed. The findings include: Facility policy review Clinical Psychoactive Drug Reduction Policy, dated 3/1/16, revealed .Residents who use antipsychotic drugs receive gradual dose reductions and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs. [The facility] will not utilize PRN psychoactive drugs for more than 14 days; if the resident requires the medication for more 14 days, the Medical Director must write an order for scheduled medication regimen . Medical record review revealed Resident #63 was admitted to the facility on [DATE] with diagnoses which included Major Depressive Disorder, Anxiety Disorder and Parkinson's Disease. Medical record review of the Physician's Orders dated 6/15/19 revealed .Ativan (Lorazepam) Solution 2 mg [milligram]/ml [milliliter] [anti-anxiety medication] give 0.5 ml sublingually every 8 hours as needed for anxiety . Further review revealed no stop date, clinical explanation or rationale for continued use. Telephone interview with the Pharmacy Consultant on 8/13/19 at 8:52 AM confirmed there was no stop date for the PRN ( anti-anxiety) medication for Resident #63. Further interview confirmed I usually do not make recommendations to the Physician regarding PRN anti-anxiety medications for Hospice residents because they need them.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to have a stop date for 1 (#63) of 5 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to have a stop date for 1 (#63) of 5 residents reviewed after 14 days for PRN (as needed) psychotropic medication. The findings include: Facility policy review Clinical Psychoactive Drug Reduction Policy, dated 3/1/16, revealed .Residents who use antipsychotic drugs receive gradual dose reductions and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs. [The facility] will not utilize PRN psychoactive drugs for more than 14 days; if the resident requires the medication for more 14 days, the Medical Director must write an order for scheduled medication regimen . Medical record review revealed Resident #63 was admitted to the facility on [DATE] with diagnoses which included Major Depressive Disorder, Anxiety Disorder and Parkinson's Disease. Medical record review of the Physician's Orders dated 6/15/19 revealed .Ativan (Lorazepam) Solution 2 mg [milligram]/ml [milliliter] [anti-anxiety medication] give 0.5 ml sublingually every 8 hours as needed for anxiety . Further review revealed no stop date, clinical explanation or rationale for continued use. Telephone interview with the Pharmacy Consultant on 8/13/19 at 8:52 AM confirmed there is no stop date for the PRN ( anti-anxiety) medication for Resident #63. Further interview revealed I usually do not make recommendations to the Physician regarding PRN anti-anxiety medications for Hospice residents because they need them. Telephone interview with the Medical Director on 8/14/19 at 5:37 PM confirmed PRN psychotropic medications required a 14 day stop date or a rationale for continued use. Further interview he stated I am not sure how the 14 day stop date was missed on the order. Interview with the Director of Clinical Services on 8/14/19 at 5:45 PM in the training room, when asked to review Resident #63's physician order confirmed the PRN Ativan did not have a 14 day stop date.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on facility policy review, medical record review, observation and interview, the facility failed to ensure 1 (#423) of 8 residents received medication as prescribed by the physician during medic...

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Based on facility policy review, medical record review, observation and interview, the facility failed to ensure 1 (#423) of 8 residents received medication as prescribed by the physician during medication pass observation. The findings include: Facility policy review, General Dose Preparation and Medication Administration, dated 01/01/13, revealed .facility staff should verify that the medication name and dose are correct .verify each time a medication is administered that it is the correct medication, at the correct dose, at the correct route, at the correct rate, at the correct time .confirm that the MAR [medication administration record] reflects the most recent medication order . Medical record review of Resident #423's physician order dated 8/8/2019, revealed .Levothyroxine Sodium Tablet 200 MCG [microgram], Give 1 tablet by mouth one time a day related to HYPOTHYROIDISM, UNSPECIFIED, start date 8/9/19 . Medical record review of Resident #423's physician order dated 8/5/19 revealed .Levothyroxine Sodium Tablet 175 MCG Give 1 tablet by mouth in the morning for hypothyroid, Discontinued, end date, 8/8/19 . Medical record review of Resident #423's Medication Administration Audit Report dated 8/6/19 through 8/13/19 revealed .Levothyroxine Sodium Tablet 200 MCG given to Resident #423 on 8/13/19 at 6:11AM . Observation of Licensed Practical Nurse (LPN) #1 on 8/13/19 at 8:45 AM in Resident #423's room revealed LPN #1 administered Levothyroxine Sodium 175 MCG to Resident #423. Interview with LPN #1 on 8/13/19 at 4:57 PM at the [NAME] Hall nurse's station revealed the order for Resident #423's Levothyroxine was changed to be given daily at 6AM. Continued interview confirmed LPN #1 gave Resident #423 Levothyroxine 175 MCG at the 9 AM medication pass. Interview with the Director of Nusing (DON), the Assistant Director of Nursing (ADON) and the Assistant Director of Clinical Services on 8/14/19 at 5:00 PM in the DON's office revealed, when asked to explain the process of a medication dosage change, the ADON stated when a medication gets changed the nurse was to put the new order in the system and discontinue the old orders and the medication needs to be taken off of the cart immediately after the orders are changed; the nurse was to look at the EMAR [electronic medical administration record] while giving the medication to ensure the order is correct. Further interview revealed, when the DON was asked to review the active medication orders for resident #423 she confirmed the resident received 200 MCG of Levothyroxine on 8/13/19 at 6:11AM. Continued interview when the surveyor showed the DON the empty medication packet that LPN #1 administered to resident #423 on 8/13/19 at 8:45 AM, the DON confirmed resident #423 was given the wrong dose at the wrong time resulting in a medication error.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on facility policy review, observation and interview, the facility failed to remove an expired medication from the medication cart and failed to store a medication in the refrigerator per manufa...

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Based on facility policy review, observation and interview, the facility failed to remove an expired medication from the medication cart and failed to store a medication in the refrigerator per manufacturer's guidelines. The Findings include: Facility policy review, Storage and Expiration Dating of Medications, Biologicals, Syringes and Needles, revised 7/23/19, revealed, .Facility should ensure that medications and biologicals are stored in an orderly manner in cabinets, drawers, carts and refrigerators . Observation of the medication cart for the [NAME] A Hall with Licensed Practical Nurse (LPN) #2 on 8/13/19 at 4:15 PM revealed one bottle of Acidophilus [probiotics] opened on 8/5/19 and not refrigerated, label clearly states refrigerate after opening. Interview with LPN#2 on 8/13/19 at 4:15 PM on the [NAME] A Hall revealed when asked to review the label on the bottle of the probiotics LPN #2 confirmed the medication was to be stored in the refrigerator. Observation of the medication cart on [NAME] Hall B with LPN #1 on 8/13/19 at 4:35 PM revealed 1 bottle of Aspirin 325 milligrams (mg) expired 7/2019. Interview with LPN#1 on 8/13/19 at 4:35 PM at the [NAME] Hall B medication cart confirmed the bottle of Aspirin 325mg was expired. Interview with LPN#1 on 8/14/19 at 2:02 PM at the [NAME] Hall nurse station revealed when asked what the process is for expired medications on the cart, LPN #1 replied expired medications were not to be on the carts, the nurses go through the carts periodically and discard of any expired medications. Interview with the Director of Nursing (DON) on 8/14/19 at 4:50 PM in the DON's office revealed when asked if she would expect to see any expired medications or medications which must be refrigerated on the medication cart, the DON replied I would expect to see manufacturers guidelines followed on medications and expired medications must be removed from medication carts .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to serve food in a sanita...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to serve food in a sanitary manner for 1 (#221) of 42 residents during the noon meal on 8/12/19. The findings include: Facility policy review, Food Handling Guidelines, dated 5/13/15, revealed .Do not touch food directly with your hands . Medical record review revealed Resident #221 was admitted to the facility on [DATE] with diagnoses which included Hemiplegia and Hemiparesis Following Cerebral Infarction Affecting Left Non-Dominant Side. Medical record review of Resident #221's Baseline Care Plan dated 8/7/19 revealed the resident required meal set up by staff. Observation on 8/12/19 at 11:48 AM in the main dining room during the noon meal service revealed Certified Nursing Assistant (CNA) #1 setting up Resident #221's meal tray. Continued observation revealed CNA #1 opened the resident's crackers and touched them with her bare hand and placed them in the resident's plate. Interview with CNA #1 on 8/12/19 at 11:49 AM in the main dining room when asked the procedure for handling resident's food she stated Normally I wear gloves, I didn't think about it; I touched [Resident #221's] crackers with my bare hands. Interview with the Director of Nursing on 8/12/19 at 4:48 PM in her office when asked the procedure for handling resident's food she stated the policy states bare hands were not to be touching the food; I expect staff not to touch the resident's food with their bare hands.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation and interview, the facility failed to dispose of a used intravenous (IV) medication ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation and interview, the facility failed to dispose of a used intravenous (IV) medication bag and tubing after administration for 1 (#171) of 1 resident reviewed receiving intravenous therapy. The findings include: Medical record review revealed Resident #171 was admitted to the facility on [DATE] with diagnoses which included Urinary Tract Infection [UTI]. Medical record review of Resident #171's baseline care plan dated 8/9/19 revealed the resident received intravenous antibiotics. Medical record review of Resident #171's Order Summary Report dated 8/10/19 revealed .Cefepime Hydrochloride (HCL) [an antibiotic used to treat bacterial infections] 2 grams [gm]/100 milliliter [ml] use 1 vial intravenously every 12 hours for UTI . Observation on 8/12/19 at 10:02 AM in Resident #171's room revealed the resident lying in bed. Continued observation revealed an IV pump at the resident's bedside with an empty bag labeled Cefepime 2 gm to run over 1 hour at 100 ml hour hanging on the pump. Continued observation revealed the bag was initialed and dated 8/10/19. Observation and interview on 8/12/19 at 10:07 AM in Resident #171's room with Licensed Practical Nurse #1 present when asked procedure for disposal of used intravenous medications and supplies she stated usually we would take it down after it was administered and throw it away, they [bag and tubing] needed to have been thrown away. Interview with the Director of Clinical Services on 8/12/19 at 4:04 PM outside of the conference room confirmed when IV medication is completed the bag and tubing needed to be thrown away. Continued interview she stated there's no specific policy for this; it's just standard of practice. Interview with the Director of Nursing on 8/12/19 at 4:48 PM in her office when asked the procedure for disposing of completed IV medications and tubing she stated Ideally when it's finished you would remove the bag and tubing and throw it away.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 5 life-threatening violation(s), $193,155 in fines, Payment denial on record. Review inspection reports carefully.
  • • 21 deficiencies on record, including 5 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $193,155 in fines. Extremely high, among the most fined facilities in Tennessee. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Tennessee Veterans Home's CMS Rating?

CMS assigns TENNESSEE VETERANS HOME an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Tennessee, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Tennessee Veterans Home Staffed?

CMS rates TENNESSEE VETERANS HOME's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 74%, which is 28 percentage points above the Tennessee average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 69%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Tennessee Veterans Home?

State health inspectors documented 21 deficiencies at TENNESSEE VETERANS HOME during 2019 to 2025. These included: 5 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 16 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Tennessee Veterans Home?

TENNESSEE VETERANS HOME is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by TENNESSEE STATE VETERANS' HOME, a chain that manages multiple nursing homes. With 140 certified beds and approximately 105 residents (about 75% occupancy), it is a mid-sized facility located in MURFREESBORO, Tennessee.

How Does Tennessee Veterans Home Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, TENNESSEE VETERANS HOME's overall rating (1 stars) is below the state average of 2.8, staff turnover (74%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Tennessee Veterans Home?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the facility's high staff turnover rate.

Is Tennessee Veterans Home Safe?

Based on CMS inspection data, TENNESSEE VETERANS HOME has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 5 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Tennessee. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Tennessee Veterans Home Stick Around?

Staff turnover at TENNESSEE VETERANS HOME is high. At 74%, the facility is 28 percentage points above the Tennessee average of 46%. Registered Nurse turnover is particularly concerning at 69%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Tennessee Veterans Home Ever Fined?

TENNESSEE VETERANS HOME has been fined $193,155 across 1 penalty action. This is 5.5x the Tennessee average of $35,010. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Tennessee Veterans Home on Any Federal Watch List?

TENNESSEE VETERANS HOME is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.