**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, hospital documentation review, facility investigation review, and interviews, the facility failed to protect the resident's right to be free from neglect for 1 of 5 sampled residents (Resident #2) reviewed. On 12/13/2023, Resident #2, a vulnerable, bilateral amputee with a diagnosis of paraplegia and neurogenic bladder sustained 3rd degree burns to 4% of his body when urine from a self-catheterization or incontinent episode contacted an energized power strip positioned in the bed with him. During interview staff confirmed episodes of urine leakage after Resident #2 self-catheterized, Resident #2 was not assessed for competency related to self-catheterization and not monitored for risk of electrocution. Staff observed the power strip in bed with Resident #2 on multiple occasions after the Administrator provided the power strip to the resident. The facility's failure to provide the necessary care and services to prevent physical harm for Resident #2 resulted in Immediate Jeopardy (IJ) (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident) for Resident #2 who sustained Actual Harm. The Director of Nursing and the [NAME] Tennessee [NAME] President of Operations were notified of the Immediate Jeopardy on 4/1/2025 at 6:52 PM in the Administrator's office. The facility was cited at F-600 with a scope and severity of J, which is a substandard quality of care. An acceptable Removal Plan which removed the immediacy of the Jeopardy for F-600 was received on 4/7/2025, and the Removal Plan was validated on-site by the surveyor on 4/7/2025 through 4/10/2025 by medical record review, monitoring log review, observation, review of education records, and staff interviews. F600- The Immediate Jeopardy began on 12/13/2023 through 4/4/2025, the IJ was removed on 04/5/2025. The facility's noncompliance at F-600 continues at a scope and severity of D for monitoring of the effectiveness of the corrective actions. A partial extended survey was done 4/1/2025- 4/4/2025. The findings included: 1. Review of the facility policy titled, Abuse, Neglect and Misappropriation of Property, revised 9/15/2023, revealed .It is the organization's intention to prevent the occurrence of .Neglect .The organization will include screening, training, prevention .to provide protection for the health, welfare, and rights of each resident residing in the facility .For purposes of this guidance, Covered Individuals include the owner, operator, employee, manager, agent, or contractor of the facility. Staff would also include caregivers who provide care and services to residents on behalf of the facility .Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being .Neglect .Is defined as the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress .Prevention .Establishing a safe environment that supports, to the extent possible, a resident's safety .Ensuring that residents are free from neglect by having the structures and processes to provide needed care and services to all residents . 2. Review of the medical record revealed Resident #2 was admitted to the facility on [DATE], with readmission on [DATE]. Admitting diagnoses included Osteomyelitis, Neuromuscular dysfunction of bladder, Paraplegia, Acquired absence of left leg above knee, and Acquired absence of right leg above knee. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #2 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated no cognitive impairment. Resident #2 was coded 0 behavior exhibited for Rejection of Care (care necessary to achieve the resident's goals for health and well-being). Resident #2 was coded substantial/maximal assistance for toileting, personal hygiene, partial/moderate assistance with roll left and right in bed and not applicable with transfers resident did not perform. Functional abilities indicate resident's usual ability with everyday activities. Resident #2 was coded for an Indwelling catheter and ostomy appliance. Review of the Point of Care History for Resident #2 dated 11/13/2023-12/13/2023 revealed staff documented incontinent level of bladder control 24 of 61 opportunities/entries. Review of Resident #2's comprehensive care plan revised 11/22/2023, revealed, .Problem Start Date: 8/26/2023 .Resident has potential for altered elimination .Long Term Goal .Resident will have decreased episodes of incontinence .Approach Start Date: 08/26/2023 .Provide incontinent care .Problem Start Date: 11/22/2023 .Resident has impaired decision making R/T [Related/To] depression . There were no care plan categories and interventions related to noncompliance behaviors, refusal of care, and intermittent self-catheterization for Resident #2. Review of the Medication Administration Record for Resident #2 dated 12/13/2023 revealed, .INTERMITTENT CATHETERIZATION, PATIENT DOES [catheterization] HIMMSELF [himself], ENSURE ALL SUPPLIES NEEDED ARE AVAILABLE TO PATIENT . Nursing staff documented urine output each shift. Further review revealed on 12/12/2025 nursing documented administration of the following medications: 6 AM- morphine (opioid pain medication used to treat moderate to severe pain) 15 mg (Milligram) extended release, 7 AM to 11 AM administration of baclofen (muscle relaxant) 10 mg (milligram) , gabapentin (used to treat nerve pain) 600 mg, oxycodone (opioid pain medication used to treat severe pain) 10 mg, All medications listed cause drowsiness. Review of a statement signed by Administrator F dated 12/13/2023 revealed on 12/8/2023 Administrator F removed a brown extension cord from Resident #2's room. Administrator F stated Resident #2's phone charger and computer were plugged into the extension cord. Administrator F provided a power strip to the resident, connected it to the outlet then plugged the phone charger and computer into the power strip. Administrator F stated on 12/12/2023 after being called to Resident #2's room, he found Resident #2 had an electrical burn and the power strip was deformed as if it overheated and melted. There was no documentation of an assessment to ensure Resident #2 could use the power strip safely. There was no documentation a care plan was developed for Resident #2 addressing the safe use of a power strip. There was no documentation in the care plan that Resident #2 was educated on the risks of power strip usage, particularly in the bed. Review of an Event Report dated 12/14/2023 revealed on 12/13/2023 Resident #2 sustained a third degree (involves all layers of skin, sometimes fat and muscle tissue) electrical burn measuring 54 x 48 x 0 (centimeters=approximately 21x 19 inches) to right leg and buttocks. Resident #2 was sent to the emergency room for evaluation. The Event Report statement indicated the Interdisciplinary Team (IDT) had met and determined Resident #2 had placed a power strip for electronics in the bed with him and per resident statement, urine may have contacted the power strip. The Event Report stated Resident #2 was given education to not keep the power strip in the bed with him and proper use of electrical devices. The Event Report was closed by the Former Assistant Director of Nursing (FADON). During an interview the FADON could not recall the education noted in the Event Report, or when the education occurred. Resident #2 was transferred to the emergency room on [DATE] and did not return to the facility. Review of Hospital #1's Emergency Provider Report dated 12/13/2023 revealed Resident #2 was seen in the Emergency Department (ED) related to electrical burns sustained when urine leaked from his catheter into a power strip positioned in his bed. Resident #2 alleged he was on the power strip for an unknown amount of time because he was unable to move off of the power supply. The documentation revealed, .On physical exam, about 4% [percentage of total body surface area], third -degree burn noted to right buttock . Review of a Resident Progress Note for Resident #2 dated 12/13/2023, 9:54 AM, revealed, .resident reports having an electric shock to buttocks .evaluation open area with redness surrounding area .the area appears to be gray in coloring with fascia [layer of tissue that covers muscles, bones, and organs] white in coloring .resident states, he had cath [catheterized] himself and was shocked. When asked what was learned from this situation he replied, Never have an electric cord in the bed while you cath . Note was entered by LPN C. During an interview on 3/27/2025 at 2:53 PM, the Occupational Therapist (OT) stated she entered Resident #2's room on 12/13/2023 to perform treatment. Resident #2 was in bed holding a cord and told her to get the nurse. Resident #2 had burns on his buttocks and leg. The OT stated Resident #2 often had many devices and cords in the bed with him. Therapy often had to move the items to complete treatment. During a telephone interview on 3/31/2025 at 12:40 PM, CNA I stated , .I had him [Resident #2] that day [12/13/2023] .I was giving a shower so I didn't know about the accident until after .[Resident #2] kept his computer and phone on the table, they were plugged into a brown extension cord that hung beside the bed .then there was another cord with more places to plug into .it stayed on the end of the bed . CNA I confirmed Resident #2 had episodes of incontinence or spilled urine when he self cathed, which required his bed linens to be changed. CNA I stated she had reported the concerns related to the resident's safety to Administration. During a telephone interview on 3/31/2025 at 1:02 PM, the Former Assistant Director of Nursing (FADON) stated she was called to Resident #2's room on 12/13/2023, to due to an electrical accident. The FADON stated it was difficult to control her emotions due to the severity of Resident #2's injury and the smell of burning flesh. Resident #2 had sustained third degree burns to his buttocks and upper leg. The FADON recalled Resident #2's shirt was wet, and the power strip was melted. The FADON concluded Resident #2 had not had the power strip for a long period of time because she felt as if the accident would have occurred sooner than 12/13/2023. The FADON stated Resident #2 was at risk of injury related to the electrical devices due to occasional incontinent episodes and his habit of keeping energy drinks in bed with him. The FADON was asked if Resident #2 had been observed for competency in the self-catheterization procedure, she replied, I know that he was self-cathing before he came here, I don't know if we actually watched him cath himself. The FADON stated she was unaware of Resident #2 having a power strip, to her knowledge the issue had not been discussed in the clinical meetings before the accident on 12/13/2023. The FADON was asked if staff had provided education related to the use of the power strip supply cord and the risk of using electrical devices while in bed before or after the accident, she replied, Not to my knowledge. During an interview on 3/31/2025 at 5:13 PM, Licensed Practical Nurse (LPN) C confirmed Resident #2 was on her regular assignment in the facility and on 12/13/2023 she was called to Resident #2's room because he had been burned. LPN C stated, .I got to the room, and he was over on his stomach, I could see the burns on his buttocks .the power strip was melted . LPN C confirmed Resident #2 self-cathed and had episodes of incontinence. LPN C was asked if Resident #2 had been observed performing the self-catheterization to determine competency with the procedure, LPN C replied, .I am not sure .he had been doing it a long time before he came here . LPN C stated Resident #2 used a laptop computer and cell phone in the bed and was unsure if the resident had a power strip to supply energy to the devices. The surveyor read the progress note entered by LPN C on 12/13/2023 and asked if she had provided education related to self-catheterization and electrical device safety to Resident #2 prior to the accident, LPN C refused to comment on the progress note which indicated she had asked Resident #2 if he had learned any lessons from the accident. During a telephone interview on 4/2/2025 at 9:12 PM, the Former Director of Nursing (FDON) stated Resident #2 liked to keep his electronics int the bed. Resident #2 was encouraged to not keep the electronics in the bed by staff. The FDON stated, .His preference was to keep things close to him .he has a right . The FDON acknowledged Resident #2 self-catheterized due to a neurogenic bladder and had episodes of incontinence. The FDON was asked what interventions were implemented related to Resident #2's safety risk due to noncompliance with recommendations to remove the electronic devices from his bed. The FDON confirmed there were no interventions on Resident #2's care plan, staff continued to encourage him to move the items from his bed and the Administrator provided Resident #2 with an approved power strip. When asked if Resident #2 was observed while performing self-catheterization for competency, the FDON replied, I don't remember, it would be in his chart. When asked if staff offered to move the power strip and charging cords to a safe location instead of moving Resident #2's electronics, the FDON stated, I am sure they did and he would not let them. During a telephone interview on 4/4/2025 at 12:09 PM, CNA U stated, .[Named Resident #2] had a habit of keeping electronics, [Named energy drink]s and packs of catheters in the bed with him .I told [Named Administrator F] and he spoke to [Resident #2] then gave him a power strip .[Administrator F] told him not to keep things in bed with him, but [Administrator F] never followed up and it kept happening .there were times when so much junk was in the bed, I couldn't provide care for him .at least 1 time a week [Resident #2] was incontinent or spilled something in his bed and I had to change the linens .I do remember seeing an extension cord on the floor behind the bed before [Resident #2] got the power strip, I remember [Administrator F] plugged it up and put it on the end of the bed . During a telephone interview on 4/4/2025 at 2:29 PM, CNA V stated Resident #2 kept several devices, including charging cords in his bed. CNA V confirmed he could, at times, persuade Resident #2 to allow him to move the computer and phone along with the charging cords. CNA V stated when he was not able to move the electronics, he informed the nurses due to the risk to Resident #2. CNA V stated the nurses were inconsistent with attempts to remove the electronics and would wait and report it to day shift or someone on Monday. CNA V stated it was unsafe for Resident #2 to have electronics and charger cords in bed with him due to medication side effects, incontinent episodes, and accidental spillage of liquids. During a telephone interview on 4/9/2025 at 4:09 PM, Administrator F confirmed he had taken Resident #2's extension cord and replaced the cord with a power strip/multioutlet power cord. Administrator F stated the root cause of the electrocution accident was determined as urine spilled and contacted the energized power strip when Resident #2 self-cathed. The Administrator was asked if the power strip was safe for use by Resident #2 due to risk of incontinence episodes or accidental spillage during the self-cath procedure. Administrator F stated Resident #2 knew what the rules were and he refused to abide by them. When asked if he had discussed different options in placement of the electronics and charger cords with Resident #2, Administrator F stated, He filed a grievance against me and said he didn't want me in his room, so no more conversation. During an interview on 4/10/2025 at 10:47 PM, LPN W stated Resident #2 had been on her assignment before the electrical accident on 12/13/2023. Resident #2 wanted his laptop and phone with him all the time. LPN W recalled the day [Administrator F] gave Resident #2 the power strip, she observed it was on the end of the bed. When asked if she had ever moved the power strip from the bed, or had she been told to keep power strips and electrical cords off of the residents' beds, LPN W confirmed she had not been told to monitor or moved the electrical devices before the accident [12/13/2023]. LPN W stated it isn't safe for electrical cords to be in any resident's bed, particularly residents that are incontinent or impaired. LPN W acknowledged she had not documented Resident #2's refusal to allow staff to remove the electronics from his bed. LPN was not able to recall whether Resident #2 was care planned for noncompliance behaviors. When asked if nursing staff monitored Resident #2 during his self-catheterization procedures, LPN W replied, No, we just made sure he had the supplies to cath and signed it off on the MAR. During a telephone interview on 4/11/2025 at 3:37 PM, the Former Medical Director (FMD) stated Resident #2 performed most of his own care which included intermittent catheterization. The FMD was asked if Resident #2 had episodes of incontinence in addition to the catheterization procedure, she replied, .Most spinal cord injury patients will frequently have overflow incontinence, [Resident #2] consumed large amounts of fluid . The FMD stated she could not recall staff complaints of Resident #2 refusing care. During a telephone interview on 4/11/2025 at 3:06 PM, Resident #2 stated before he was electrocuted (12/13/2023) Administrator F took his extension cord from him and brought him a power strip and placed it on the end of the bed. Resident #2 stated the power strip malfunctioned after water splashed on it during a meal. Resident #2 stated Administrator F told him the power strip was still safe to use. Administrator F replaced the power strip after Resident #2 insisted he did not feel comfortable. Administrator F told Resident #2 the power strip the power strip was hospital grade, and placed it on the end of his bed where it remained until the day of the accident. Resident #2 stated he wasn't sure how urine contacted the power strip. He had a foley (an indwelling catheter) removed a few days before and often had bladder incontinence after having a foley catheter. Resident #2 stated urine could have leaked during a self-catheterization before he went to sleep. Resident #2 was unable to speak without pausing during the interview, often apologizing for his emotions. Resident #2 confirmed he had experienced extreme anxiety and panic after the accident on 12/13/2023. An acceptable Removal Plan which removed the immediacy of the Jeopardy for F-600 was received on 4/7/2025, and the Removal Plan was validated on-site by the surveyor on 4/7/2025 through 4/10/2025 by medical record review, monitoring log review, observation, review of education records, and staff interviews. F600 Abuse/Neglect Immediate Jeopardy Removal Plan 1.Corrective Actions for identified resident(s) affected by the deficient practice. The facility failed to ensure resident #2 was free from abuse and neglect and the facility failed to prevent the use of electrical devices and power strips in the bed and was electrocuted. a.Resident #2 discharged to the hospital on [DATE] and did not return. b.On 12/13/2023: i.9:38 am- The occupational therapist went into Resident #2's room to work with the resident, upon entering the resident's room, the resident stated he was electrocuted. ii.9:39 am- The therapist immediately got his assigned nurse and the ADON to assess the resident. iii.9:41 am - Upon entering the resident's room, he was noted to be lying on his stomach on the very edge of the left side of his bed. The resident was A&O x4, and no alteration in mentation was noted. The resident reported pain of 10/10 to the area. On the right side of the resident's bed, it was noted that there was a power strip that had two cords plugged into it. The power strip was noted to be melted and deformed and was not plugged into the wall. The resident stated he had pulled the plug out of the wall. iv.The nurse called 911 for EMS transport and the ADON remained with the patient. The right buttock/hip/posterior right thigh area was noted to have an open laceration, surrounding the laceration was a large area of tan/grey skin that had a rough hard texture, and surrounding the entire darkened area was red. Areas of skin were peeling bordering the entire wound. The back lower part of the resident's shirt was noticed to be damp. The resident was not wearing pants. v.The affected area measured in total 54x48x0 cm. The open laceration was measured and was 8x4x2 cm. Vitals signs were obtained: BP 140/88, pulse 94, resp 18, O2 99% on RA, temp 98.2 vi.9:47 am - The resident stated that he had just in and out catheterized himself and as he was cleaning himself up, he rolled to his right side and that is when he felt the shock The resident stated that he felt like he was unable to get himself off the power strip for at least 45 seconds but is unsure of the exact time. The resident stated that he was able to get himself off the power strip eventually by grabbing his trapeze bar and he then rolled as far over as he could on the left side of his bed. The patient stated that the occupational therapist walked into the room minutes after it had happened and he immediately reported what had just happened to her and she left to get nursing assistance immediately. vii.10:00 am - EMS and police personnel arrived; the resident was assessed by emergency personnel. EMS left with the resident at 10:12 am. The report was called to Skyline Medical Center. viii.11:47 am- The resident's emergency contact was made aware. ix.12/13/2023 resident #2 was admitted to Skyline Medical Center with a 4% third-degree burn to the right buttock, full thickness electrical burn. x.The Regional Plant Operations Director and Plant Operations Director checked the voltage for the receptacle in resident #2's room and the voltage was verified to be within normal limits. The power strip was UL 1363 approved. 2.Identification of other residents who may be affected by the deficient practice and corrective actions that will be put in place to ensure the deficient practice does not reoccur. The facility took immediate action to ensure all residents are free from neglect and to ensure the residents receive the services needed to prevent serious harm, serious injury, serious impairment, or death as follows: a.On 4/1/2025 all resident rooms were rounded on by the campus clinical leadership team consisting of the Director of Nursing (DON), Unit Manager (UM), Staff Development Coordinator (SDC), the regional VP of Operations, Regional Nurse Consultants, and Regional Director of Regulatory for electronic items and/or power strips/cords kept in the bed. No items found in resident's beds during rounding. The rounding consisted of entering the room, checking all areas, including the bed, for placement of electrical devices that were not plugged in or stored appropriately to include but not limited to power strips, extension cords, and device chargers. b.On 4/1/2025, all residents with a BIMS 8 or above were educated by the campus clinical leadership team, regional VP of Operations, Regional Nurse Consultants, and Regional Director of Regulatory, on not placing electronics and/or charging devices such as charging cables, power strips, or extension cords in their bed. c.Complete investigation to include rounding and education occurred at the time of the incident in December of 2023. d.Staff or residents voiced no concerns regarding education and verbalized understanding of not placing electronics and/or charging devices such as charging cables, power strips, or extension cords in their bed. 3.Measures put in place and systemic changes you will make to ensure that the deficient practice does not reoccur. a.All staff will be re-educated on the Safety and Supervision of Resident Policy, Physical Security Policy, and Abuse, Neglect, and Misappropriation of Property policy by the Administrator and/or Staffing Coordinator beginning 4/1/2025 and will be completed with all staff prior to working their next shift. b.After initial rounding and assurance that no electrical devices are stored in resident beds or areas that could result in electrocution, an audit will be conducted to ensure that electrical devices, power strips, or cords are not placed in resident beds to ensure that compliance is maintained. The audit will be completed by the administrator or designee on 5 residents weekly for 4 weeks, then every other week for 2 months, then monthly for 3 months or until substantial compliance is achieved. If any deficient practice is observed, the resident and staff will be reeducated by the Administrator and the deficiency will be corrected immediately. 4.Describe the Quality Assurance & Process Improvement Program that will be put into place. a.An Ad Hoc Quality Assurance meeting was held at the time of occurrence on 12/13/2023 with the Medical Director and the facility QAPI Committee to review the plan of correction and ensure the implementation of the plan. a.A new ad-hoc QAPI meeting will be held on 4/2/25 with the medical provider, Administrator, DON, Maintenance Director, [NAME] President of Operations, Director of Regulatory, and Regional Nurse Consultant regarding the alleged deficient practice, the education given, and the removal plan that was implemented on 4/1/25. b.Power strips or extension cords will not be provided to the facility residents. All staff were educated on 4/1/2025. c.As a measure of ongoing compliance, audit results will be submitted to the campus administrator, or designee, for review by the Quality Assurance Performance Improvement Committee until substantial compliance is achieved. The QAPI committee has the right to modify or extend monitoring times according to outcomes of audits.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, facility investigation review, and interviews, the facility failed to initiate and provide Basic Life Support (BLS) including Cardiopulmonary Resuscitation (CPR) according to the resident's preference and physician order for 1 of 3 sampled residents (Resident #3) reviewed. On [DATE] Resident #3, a resident designated with full code status, was found unresponsive, without respirations and a palpable pulse. Nursing staff made no attempt to perform BLS/CPR in accordance with the resident's wishes/preferences. The facility's failure to provide BLS/CPR to Resident #3, a resident identified as a full code, resulted in Immediate Jeopardy (IJ) (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident). The Administrator and the [NAME] Tennessee [NAME] President of Operations were notified of the Immediate Jeopardy on [DATE] at 5:08 PM in the Administrator's office. The facility was cited at F-678 with a scope and severity of J, which is a substandard quality of care. The IJ existed from [DATE] through [DATE]. The Immediate Jeopardy was removed on [DATE] when the facility implemented a corrective action plan. The corrective actions and monitoring plan were validated onsite by the surveyor on [DATE] - [DATE] through review of education records, interviews with staff, interview with the Director of Nursing (DON), review of audits, and review of the facility QAPI meeting minutes. The facility was cited for past noncompliance (PNC) for F-678 and is not required to submit a Plan of Correction. The findings included: 1. Review of the facility's policy titled, Advance Directives, revised [DATE], revealed, .The facility will ensure each resident has the right to .formulate an advance directive . Review of the facility's policy titled, Cardiopulmonary Resuscitation, revised [DATE], revealed, .Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) in victims of sudden cardiac arrest will be initiated by staff .Cardiopulmonary Resuscitation (CPR) will be attempted for any resident who is found to have no palpable pulse and/or no discernible respirations, unless there is a written physician order to the contrary . 2. Review of the medical record revealed Resident #3 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses which included Acute and Chronic Respiratory Failure with hypoxia, Chronic Obstructive Pulmonary Disease (COPD) with (Acute Exacerbation) and Pneumonia. Continued review revealed Resident #3 was a Full Code status with feeding restrictions/no artificial nutrition by tube. Review of the Care Conference Meeting Minutes dated [DATE] revealed Resident #3 was admitted to the facility with an anticipated discharge home. The plan of care was reviewed with all disciplines, the resident, and the resident's representative (Family Member-FM RR). Review of the Care Conference Meeting Minutes dated [DATE] revealed .Significant Change CP [Care Plan] meeting held with Resident and granddaughter [FM RR]. Code-status reviewed-no changes .therapy discussed progress .Resident is having trouble with energy .Discussed possible palliative [palliative-focus on symptom management for patients with life threatening illnesses along with curative treatments] or hospice care [focus on end-of-life care-when curative care is no longer successful] . Resident #3 anticipated discharge home. The plan of care was reviewed with all disciplines, the resident, and the resident's representative. Review of the Care Plan History report for Resident #3 dated [DATE]-[DATE] revealed, .Problem Start Date: [DATE]-DC [Discontinue] ON: [DATE] .Advanced Directive(s) and/or Code Status .DC Reason: Care Plan Discontinued [Resident in hospital] .Approach Start Date: [DATE] .Honor resident's Advanced Directive and/or Code Status .Problem Start Date: [DATE]-DC [Discontinue] ON: [DATE] .Advanced Directive(s) and/or Code Status .DC Reason: deceased .Approach Start Date: [DATE] .Honor resident's Advanced Directive and/or Code Status . The care plan entry did not reflect Resident's preference for code status. Review of the Physician Order Report for Resident #3 dated [DATE]-[DATE] revealed, .Start Date XXX[DATE] .Code Status: Full Code .Start Date XXX[DATE] .BiPAP [Bilevel Positive Airway Pressure-1 level for inhaling and 1 level for exhaling] .Apply at bedtime . Review of the Tennessee Physician Orders for Scope of Treatment (POST) form for Resident #3 dated [DATE] revealed, .This is a Physician Order Sheet based on the medical conditions and wishes of the person identified .When need occurs, first follow these orders, then contact physician .CARDIOPULMONARY RESUSCITATION (CPR): Patient has no pulse and is not breathing . Resident #3's wishes/preference was indicated by an X marked in the box next to Resuscitate (CPR). The box indicating the preference was discussed with the resident was marked with an X. The form was signed by Social Services Director (SSD). Review of the Initial History and Physical for Resident #3, dated [DATE], revealed, .Code Status List: Full Code .ADVANCED CARE PLANNING Consent: full code confirmed . The document was signed by the Medical Director (MD G) on [DATE]. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #3 had a Brief Interview for Mental Status (BIMS) score of 13, which indicated no cognitive impairment. Resident #3 was coded No for prognosis of condition or chronic disease that may result in a life expectancy of less than 6 months. Review of the Resident Progress Notes for Resident #3 revealed, XXX[DATE] .0:28 [12:28 AM] .Resident is on Avycaz [medication used to treat infection] .Resident is wearing her CPAP [BiPAP] [Continuous Positive Airway Pressure device used for sleep apnea] .Resident took medicine with no problem .Will continue to monitor if the resident will be compliant with her CPAP [BiPAP] . Review of the Resident Progress Notes for Resident #3 revealed, XXX[DATE] .05:15 H [5:15 AM] .This nurse is about to give the IV [Intravenous administration] Avycaz [Antibiotic] and was trying to start a conversation how compliant is she all through the night with her CPAP on. Resident has no response .no respiratory effort, no response to verbal stimuli or response to light .auscultation [listening-usually performed with a stethoscope-device used to amplify sound from inside the body] of her heart .no beating .no pulse detected. Time of death 0534 [5:34 AM] . The nurse notes Resident #3's time of death 19 minutes after entering the room to administer medication. The note was entered by Registered Nurse (RN) MM. 3. Review of the facility's event investigation included statements from staff assigned to provide care for Resident #3 on [DATE]-[DATE]. A statement signed by Registered Nurse (RN) MM revealed RN MM stated during a routine morning ([DATE]) medication administration she and CNA SS entered Resident #3's room to administer medication and found her without a pulse, she then left the room to get her vital sign equipment, returned to Resident #3's room and could not confirm vital signs. RN MM statement was that she did not initiate CPR because Resident #3's fingers were blue, and her lower extremities were turning colors. RN MM confirmed she was aware of Resident #3's full code status and did not attempt CPR. A statement signed by Certified Nursing Assistant (CNA) SS revealed she entered Resident #3's room during routine morning rounds, found Resident #3 without respirations and went to notify RN MM. CNA SS and RN MM tried and were unable to confirm Resident #3's pulse. CNA SS's statement was that CPR was not initiated because RN MM informed her Resident #3 was a Do Not Resuscitate (DNR). 4. During a telephone interview on [DATE] at 9:28 AM, FM RR stated, . On [DATE]th [[DATE]] the social worker [SSD] called and asked if I wanted my grandmother's (Resident #3) code status to remain the same, a full code, since it was listed at the hospital [[DATE]-[DATE]] as a DNR [Do not Resuscitate] .I told [SSD] she was really bad sick when she went to the hospital, but when she started to get better and was ready to leave, [Resident #3] said she felt like she had another chance to live and enjoy her grand babies, who were her entire world .I told [SSD] you asked [Resident #3] she is in her right mind, if she says she wants to stay a full code, then she will .Her [Resident #3] death hit us like a ton of brick .we are all still shocked .I haven't told anyone else in my family that the nurse didn't do everything to save her .I think it would torture their mind more if they knew, it [the facility's failure to perform CPR] has [tortured] me .her great grandson who is 6 [age] knows she [Resident #3] is in heaven, but he still cries and crawls in my lap when anyone mentions her name .he misses her so much . During a telephone interview on [DATE] at 11:48 AM, MD G stated she saw Resident #3 for a readmission assessment on [DATE]. MD G confirmed she had a discussion with Resident #3 about her preference for her code status given her chronic illnesses, and Resident #3 indicated she wanted to remain a full code, everything to be done. MD G was asked what her expectations were when staff found a resident with full code status, unresponsive. MD G began to explain Resident #3's multiple comorbidities and prognosis. MD G was asked if she explains the definition of full code status and do not resuscitate to residents during her assessment for advance care planning. MD G she stated that she does explain the choices to the resident. MD G was asked what the resident expected to happen if they chose full code status, MD G confirmed the resident expects life saving efforts which include CPR to be performed. During a telephone interview on [DATE] at 9:30 PM, RN H stated when a resident is found without a pulse and respirations staff were expected to confirm their code status and initiate CPR if the resident was a full code. RN H stated she received report from RN MM the morning of [DATE] and was told Resident #3 was found without a pulse and no respirations. RN H asked RN MM if she had initiated CPR because Resident #3 was a full code, RN MM confirmed she had not initiated CPR, and she did not call 911. RN H stated, .[Named RN MM] told me she went in to give the antibiotic and [Named Resident #3] had already passed, so she did not start CPR .I told her we are supposed to always do CPR and call 911 for residents that are a full code .[RN MM] was upset and said she didn't know why she didn't start CPR .I don't know what she was thinking . During an interview on [DATE] at 3:18 PM, CNA AA confirmed she had worked the night of [DATE]-[DATE], and was completing morning rounds ([DATE]) when CNA SS asked her to help with Resident #3's postmortem care (clean and dress the resident after death). CNA AA was asked to describe Resident #3's physical appearance during the postmortem care. CNA AA stated, .It was 15 till 6 [5:45 AM] when I got to the room to help [Named CNA SS] take care of [Named Resident #3] .she was still warm, but the room was warm too .she was easy to move when we turned her and dressed her .not stiff or anything .she was a white lady, I didn't notice any bad discolored areas on any of her skin .Her feet might have been a little blue .nothing really stands out about her color .her eyes were closed,[eyes] maybe a little crack open after we turned her over to clean her up .she had lines on her face where her mask [BiPAP] was . During a telephone interview on [DATE], the former Director of Nursing (DON QQ) stated RN MM reported she found Resident #3 without a pulse and respirations on [DATE]. RN MM said the resident's lower extremities were discolored and she did not initiate CPR. DON QQ was asked what she expected nursing staff to do if a resident with full code status was found unresponsive, she replied, .If the resident is full code, and without apparent rigor mortis [process that occurs as early as four hours after death, causing muscles to stiffen and become immobile], staff should call a code blue, initiate CPR and call 911 . DON QQ stated she could not determine whether Resident #3 had irreversible signs of death after completing her investigation of the occurrence. Multiple attempts were made during the survey to contact RN MM and CNA SS by phone and email. Messages were left via voicemail with no return communication received and no response to email. RN MM and CNA were assigned to Resident #3 on [DATE] through the morning of [DATE]. The facility's corrective actions were validated onsite by the surveyor on [DATE] - [DATE] through policy review, observation, review of education, and staff interviews conducted on all shifts. 1. On [DATE] nurse #1 [RN MM] was rounding on resident #2 [Resident #3] at 0515 when nurse noted resident to not be responding. The nurse completed a full assessment assessing respirations, pulse and auscultating heart sound with no response. The nurse noted hands and feet to be purple. At 0534 NP and family were made aware. a. Nurse #1[RN MM] was suspended on [DATE] pending investigation. Verified by employee record review. 2. All residents have the potential to be affected. a. On [DATE], State Care Consultant (SCC) audited residents to make sure that all residents had an order for their code status and the code status matched the banner in MatrixCare. Verified by monitoring sheets and record review. b. On [DATE], the Director of Nursing (DON), Unit Manager (UM), Social Services Director (SSD), MDS Coordinator, and campus administrator completed an audit of all POST forms, code status orders, and banner in MatrixCare ensuring accuracy with any concerns immediately corrected. Verified by the surveyor by review of monitoring sheets and record review. c. Beginning [DATE], an audit was started on CPR certifications for all nursing staff by the DON and clinical leadership team, with no concerns noted. Verified by the surveyor by monitoring sheets and licensure review. d. Beginning [DATE], all residents who passed away in the past 90 days were audited to ensure code status preferences were accurately in place per resident preference and will be monitored ongoing for all residents. Verified by surveyor review of the monitoring sheets, staff interviews, and record review for residents who expired in the facility. 3. Measures put in place and systemic changes you will make to ensure that the deficient practice does not re-occur. a. The SCC educated the Administration, DON, and UM on CPR policy on [DATE]. Verified by in-service sign in sheets and staff interview. b. Starting [DATE], the Administrator, DON, and UM began in-servicing all nursing staff on the CPR policy. All nursing staff will be in-serviced by [DATE]. All nursing staff who have not completed the in-service will complete the in-service prior to working their next shift. The training was verified by the surveyor through review of all active staff sign-in sheets for in-services and staff interviews on all shifts. c. Starting on [DATE], the DON, UM, or Administrator will complete staff interviews asking the nursing staff about the CPR Policy and Review code status. Interviews will be completed on 5 nursing staff, twice weekly for 4 weeks then weekly for 4 weeks. This was verified by staff interview and monitoring documentation. 4. Starting [DATE], the DON and UM, or Process Improvement Program that will be put into place. a. An ad-hoc Quality Assurance meeting was held on [DATE] with the Medical Director and the facility QAPI Committee to review the jeopardy removal plan and ensure the implementation of the plan. Verified by review of the QAPI meeting minutes and sign in sheet. b. Starting [DATE], a Quality Assurance meeting will be held weekly for 4 weeks, then monthly for recommendations and further follow up regarding the above stated plan. Verified by review of the QAPI meeting minutes and sign in sheet. c. The QA Committee will determine at what frequency any ongoing audits will need to continue. The Administrator has the oversight to ensure an effective plan is in place to meet the resident's wellbeing as well as an effective plan to identify facility concerns and implement a plan of correction.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, hospital documentation review, Death Certificate review, facility investigation review, observations, and interviews, the facility failed to provide supervision and ensure the environment remained free of accident hazards to prevent avoidable accidents for 5 of 5 sampled residents (Residents #1, #2, #12, #14, and Resident #15) reviewed for accidents. On [DATE], Resident #2, a vulnerable, bilateral amputee with a diagnosis of paraplegia and neurogenic bladder was electrocuted while lying in bed. Resident #2 sustained 3rd degree burns to 4% of his body when urine contacted an energized power strip (provided by the Administrator) positioned in the Resident's bed with him. Resident #1 was a vulnerable, cognitively impaired, and legally blind resident at high risk for falls. On [DATE] staff assisted Resident #1 to the bathroom and left her unattended. Resident #1 stood up and fell to the floor. Resident #1 sustained a left pubic root fracture [bones making up the front part of the pelvis] resulting in a damaged blood vessel hemorrhage and expired on [DATE]. The cause of death for Resident #1 was documented as BLUNT FORCE INJURY OF THE PELVIS. The facility's failure to provide supervision and a safe environment that was free from accident hazards over which the facility had control and prevent avoidable accidents resulted in Immediate Jeopardy (IJ) (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident) with actual harm for Resident #1 and Resident #2. The Director of Nursing and the [NAME] Tennessee [NAME] President of Operations were notified of the Immediate Jeopardy on [DATE] at 6:48 PM in the Administrator's office. The Interim Director of Nursing and the [NAME] Tennessee [NAME] President of Operations were notified of the Amended Immediate Jeopardy on [DATE] at 3:44 PM in the Administrator's office. The facility was cited at F-689 with a scope and severity of J, which is substandard quality of care. A partial extended survey was done [DATE]- [DATE]. An acceptable Removal Plan which removed the immediacy of the Jeopardy for F-689 was received on [DATE], and the Removal Plan was validated on-site by the surveyor on [DATE] through [DATE] by medical record review, monitoring log review, observation, review of education records, and staff interviews. F689- The Immediate Jeopardy began on [DATE] through [DATE], the IJ was removed on [DATE]. The facility's noncompliance at F-689 continues at a scope and severity of D for monitoring of the effectiveness of the corrective actions. The facility is required to submit a Plan of Correction. The findings included: 1. Review of the facility's policy titled, Accidents and Incidents, revised [DATE], revealed, .The intent is to ensure the facility provides an environment that is free from accidents and incidents that are avoidable .investigates these occurrences with applicable documentation, and appropriate reporting is completed .facility shall investigate, to the best of their ability, the cause of the accident .If indicated, revised interventions shall be implemented . Review of the facility's policy titled, Safety and Supervision of Resident, revised [DATE], revealed, .Resident safety and the supervision that's appropriate based on the individual resident needs are facility-wide priorities .Safety risks and environmental hazards are identified on an ongoing basis .Staff shall use various sources to identify risk factors for residents .Ensure interventions are implemented correctly and consistently . Review of the facility's policy titled, Physical Security (Corporate Security Policy), revised [DATE], revealed, .It is the company's policy to provide a safe workplace that minimizes the risk of fire .Extension cords, surge protectors, power strips, and uninterruptable power supplies must be of the three-wire/three-prong variety .Only electrical equipment that has been approved by Underwriters Laboratories (UL) and bears the UL seal of approval must be used . Review of the facility's policy titled, Falls, revised [DATE], revealed, .The intent of this policy is to ensure the facility provides an environment that is as free from accident hazards, as possible, over which the facility has control to prevent avoidable falls .A Comprehensive Care Plan will be implemented based on the resident's risk for falls .to attempt to reduce the risk of avoidable falls, to the extent possible .care plan will be reviewed following each fall .Care Plan goals and interventions will be revised as applicable, with each review . 2. a. Review of the medical record revealed Resident #2 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses which included Osteomyelitis, Neuromuscular dysfunction of bladder, Paraplegia, acquired absence of left leg above knee, and Acquired absence of right leg above knee. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #2 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated no cognitive impairment. Resident #2 was coded 0 behavior exhibited for Rejection of Care (care necessary to achieve the resident's goals for health and well-being), and Resident #2 was coded substantial/maximal assistance for toileting, personal hygiene, partial/moderate assistance with roll left and right in bed and not applicable with transfers resident did not perform. Functional abilities indicate resident's usual ability with everyday activities. Resident #2 was coded for an Indwelling catheter and ostomy appliance. Review of the Point of Care History for Resident #2 dated [DATE]-[DATE], revealed staff documented incontinent level of bladder control 24 of 61 opportunities/entries. Review of Resident #2's comprehensive care plan revised [DATE], revealed .Problem Start Date: [DATE] .Resident has potential for altered elimination .Long Term Goal .Resident will have decreased episodes of incontinence .Approach Start Date: [DATE] .Provide incontinent care .Problem Start Date: [DATE] .Resident has impaired decision making R/T [Related/To] depression . Review of the Medication Administration Record (MAR) for Resident #2 dated [DATE] revealed .INTERMITTENT CATHETERIZATION, PATIENT DOES [catheterization] HIMMSELF [himself], ENSURE ALL SUPPLIES NEEDED ARE AVAILABLE TO PATIENT . Continued review revealed documentation for administration of the following medications: 6 AM- morphine (opioid pain medication used to treat moderate to severe pain) 15 mg (Milligram) extended release, 7 AM to 11 AM administration of baclofen (muscle relaxant) 10 mg (milligram) , gabapentin (used to treat nerve pain) 600 mg, and oxycodone (opioid pain medication used to treat severe pain) 10 mg, all medications listed cause drowsiness. Review of a statement signed by Administrator F dated [DATE], revealed on [DATE], Administrator F removed a brown extension cord from Resident #2's room. Administrator F stated Resident #2's phone charger and computer were plugged into the extension cord. Administrator F provided a power strip to the resident, connected it to the outlet then plugged the phone charger and computer into the power strip. Administrator F stated on [DATE], after being called to Resident #2's room, he found Resident #2 had an electrical burn and the power strip was deformed as if it overheated and melted. Resident #2 was found in bed with electrical burns at 9:38 AM, after the morning medication administration. Review of an Event Report for [DATE], dated [DATE], revealed Resident #2 sustained a third degree (involves all layers of skin, sometimes fat and muscle tissue) electrical burn measuring 54 cm x 48 cm x 0 cm (cm-centimeters=approximately 21x 19 inches) to right leg and buttocks. Further review revealed Resident #2 was sent to the emergency room for evaluation. An evaluation note included in the Event Report revealed, .IDT [Interdisciplinary Team] met and RCA [Root Cause Analysis] completed. Patient had placed power strip for electronic devices to be plugged in, in the bed with him .resident statement he self catheterizes himself, but has had urgency related to his foley catheter being recently pulled [removed] .stated there was urine in the bed .assumes got on the power strip .Educated of not keeping electrical power strip in the bed with him and proper use of electrical devices . The Event Report was closed by the Former Assistant Director of Nursing (FADON). During an interview the FADON could not recall who provided Resident #2 with the education noted in the Event Report, or when the education occurred. Resident #2 was transferred to the emergency room on [DATE] and did not return to the facility. Review of the Hospital #1's Emergency Provider Report dated [DATE] revealed, .Summation of Visit: Patient [Resident #2] .presents to ED [Emergency Department] complaining of a electrical burn to buttocks .power strip on bed .urine [leaked] from his catheter spelled [spilled] out on to the power strip .rolled over onto the power strip .stated that he was trying to get off of it but stayed there for some time because he is unable to do so .On physical exam, about 4% [percentage of total body surface area], third -degree burn noted to right buttock . Review of a Resident Progress Note for Resident #2 dated [DATE] at 9:54 AM, revealed .Summoned to room by therapy, resident reports having an electric shock to buttocks .evaluation open area with redness surrounding area .the area appears to be gray in coloring with fascia [layer of tissue that covers muscles, bones, and organs] white in coloring .resident states, he had cath [catheterized] himself and was shocked. When asked what was learned from this situation he replied, Never have an electric cord in the bed while you cath . This note was entered by Licensed Practical Nurse (LPN) C. During the survey complaint investigation multiple attempts were made to contact the Maintenance Director (Maintenance Director KK) employed at the time of the accident on [DATE]. Multiple voice mail messages were left to request a return phone call. No return communication was received. During an interview on [DATE] at 2:53 PM, the Occupational Therapist (OT) stated, .I went to his [Resident #2] room to do his treatment [[DATE]] .He [Resident #2] was on his back .He held up a cord and said, ' .This thing did something .I need the nurse .' The OT stated, .He seemed calm, like he didn't know what had happened .I asked him if he had unplugged the cord and he told me yes .I went to get the nurse and when I came back to the room, he had turned over and I could see the burns on his backside, it was different than the area I saw before, it was darker, it was horrible, I don't know how he is alive .He [Resident #2] often had a lot of electronics and the extension cord in the bed with him .so many that at times we had to ask him to move them in order to complete his treatments . The OT acknowledged staff were in-serviced on safety and the use of approved cords and power strips. The OT concluded residents, and staff were only allowed to use certain types of cords, and the Maintenance Director would have to approve the device or cord. During an interview on [DATE] at 5:30 PM, Maintenance Director B stated he had been in his position since [DATE]. Maintenance Director B stated, .Residents can have power strips as long as they are UL [Named laboratory that conducts safety testing] approved like the 1363 [Named type of power strip] . When asked if the residents are required to get approval of electrical devices and power cords, and if so, what was the process for approval of the items, Maintenance Director B replied, .I am not sure, I think the nurses have been taught to look at the cords before they are used, and maintenance approves them [electrical cords and devices] . When asked if maintenance kept a log of all electrical devices and cords the residents were using, Maintenance Director B replied, No. When asked if he had a maintenance schedule to check the cords and devices used by the residents to ensure the approved items continued to be safe for use, Maintenance Director B replied, I check them, but I don't have a set schedule. Maintenance Director B concluded he did not document the process of checking the electrical cords used by residents. During a telephone interview on [DATE] at 12:40 PM, CNA I stated she was assigned to Resident #2 on [DATE]. CNA I recalled Resident #2 usually kept his computer and phone on the overbed table with the charging cords plugged in to an extension cord. CNA I stated she had moved the extension cord, which was frequently draped across Resident #2's bed, and then it was replaced by a power strip which rested on the end of the bed. CNA I confirmed Resident #2 had episodes of incontinence or spillage (of urine) related to self-catheterization which required his bed linens to be changed, and she had voiced concerns related to the resident's safety to Administration. CNA I acknowledged it was not safe for any type of electrical device to be in the bed with a resident. During a telephone interview on [DATE] at 1:02 PM, the Former Assistant Director of Nursing (FADON) stated she was called to Resident #2's room on [DATE] related to the resident having burns from the power strip. The FADON stated, .Upon entering the room she had to try and control her emotions as she noticed a smell of burned skin and observed red, gray, and white colored areas over Resident #2's buttocks. The FADON recalled Resident #2's shirt was wet, and the power strip was melted. The FADON stated, .Not sure how long he had the power strip, couldn't have been long or it [the electrical incident] would have happened sooner .He in/out cathed [catheterized to empty urine from the bladder] with urine leaking or spilling, and he kept [Named energy drink]s in the bed with him .If I had seen it [power strip] before, I would have taken it away because it was not safe for him to have it in bed . During an interview on [DATE] at 5:13 PM, Licensed Practical Nurse (LPN) C stated the OT notified her to come to Resident #2's room because he had been burned. LPN C stated, .I got to the room, and he was over on his stomach, I could see the burns on his buttocks .the power strip was melted .He self-cathed and would be wet at times .He used a laptop and phone in bed . When asked if she had ever seen the power strip in Resident #2's bed and moved it or asked him to move it out of the bed, LPN C responded, .I am not sure . and shrugged her shoulders. When asked if she had asked Resident #2 if he had learned any lessons from the incident, LPN C would not answer. During a telephone interview on [DATE] at 2:29 PM, CNA V stated he worked in the facility as needed through the company's staff pool agency. CNA V stated, .I wasn't working the day it [electrocution accident] happened .I had told the nurses before [Named Resident #2] kept lots of electrical devices and other things, cords, chargers, in bed with him and it wasn't safe .sometimes they would go to his room and tell him to move things, but most of the time it was simply, wait until Monday or next day and report it . CNA V was asked why he felt it wasn't safe for Resident #2 to have electrical devices in his bed. CNA V responded, .He took a lot of pain medication and wasn't really alert at times, out of it .he had a catheter and usually had a large urine output .would be wet at times and need sheets changed from urine or spilling his drink .There was an in-service after that incident .We were told to make sure the residents did not use extension cords and only approved power strips .I don't recall being told to monitor for phones or chargers . When asked how he would determine whether a power strip was approved, CNA V replied, Maintenance had to approve it [power strip]. During a telephone interview on [DATE] at 5:09 PM, the Former Staff Development Coordinator (FSDC) confirmed she was hired for the SDC position in [DATE]. When asked if the position of SDC included staff education, the FSDC replied, .Yes, developing staff would include education for staff . The FSDC stated, .I did not any receive any education related to electrical device safety or safe use of power cords .I accepted the position of SDC, and I was asked to train in infection prevention .I did get some training; however, things were extremely unorganized, I just did not feel I was being adequately trained . During a telephone interview on [DATE] at 4:09 PM, Administrator F confirmed he had taken Resident #2's extension cord and replaced the cord with a power strip/multioutlet power cord. Administrator F concluded the power strip was approved for resident use in the facility. Administrator F was asked if the facility had determined the root cause for Resident #2's accident. Administrator F responded, .The root cause was he self-cathed and urine spilled onto the power strip . The Administrator was asked if the power strip was safe for use by Resident #2 due to risk of incontinence episodes or accidental spillage during the self-cath procedure. Administrator F deduced, Resident #2 was a young person who like to have his electronics close by, was rebellious and did not want to be told what to do. Administrator F stated, .He knew what the rules were, and he chose not to comply . During an interview on [DATE] at 10:47 PM, LPN W stated she had been assigned to Resident #2 before the electrical accident on [DATE]. LPN W stated, .He [Resident #2] was in bed most of the time, and he wanted his laptop and phone with him all the time .He had a lot of electronics .The day [Named Administrator F] gave him the power strip, it was on the foot [end] of the bed . When asked if she had ever moved the power strip from the bed, or had she been told to keep power strips and electrical cords off of the residents beds, LPN W replied, .Not before the accident [[DATE]], there were no concerns .I know it isn't safe for electrical cords to be in any resident's bed, in the nursing home, a lot of the residents are incontinent or have dementia . During a telephone interview on [DATE] at 7:21 PM, CNA J, requested to remain anonymous. CNA J stated, .I was not in-serviced about electrical cords or power strips when I was hired .I know it isn't safe for residents to have any type of electrical cord in the bed .I have complained to the charge nurse about [Named Resident #15], I would of course move the cords and phone, then find her with the cords in her bed the next time I worked .Now, they are telling everyone to keep the cords out of the beds . During a telephone interview on [DATE] at 3:06 PM, Resident #2 stated prior to [DATE] (accident date), Administrator F had taken his extension cord from him and brought him a metal cased, 2 or 3 outlet, power strip, which the Administrator placed on the end of the bed. Resident #2 stated during a meal, water splashed on the power strip, and it began to crackle and smoke. Resident #2 stated Administrator F checked the power strip and said it was safe to use. Resident #2 insisted he did not feel comfortable with the power strip and Administrator F replaced the power strip with another power strip he (Administrator F) described as hospital grade which was involved in the accident. Resident #2 stated Administrator F placed the power strip on the end of his bed where it remained until the day of the accident. Resident #2 stated prior to the accident, he had an indwelling catheter removed and had episodes of incontinent bladder. Resident #2 recalled on [DATE] he had performed an in/out cath and after that he drifted off to sleep. He was awakened by an unknown smell, rolled back towards the wall and that is when he was electrocuted. Resident #2 stated, .At first, I didn't realize what was happening then I saw smoke .I somehow managed to pull the cord out of the wall .I felt like I was reaching for it [power cord] and I was moving a lot, but it came out of the wall .I screamed for help and a therapy person came in .at first the nurse wouldn't come and then I showed the therapy person my burns .the nurse came then and when I told her what had happened, she wanted to know if I had learned any lesson .I can't believe she said that to me . During the interview Resident #2 frequently paused during conversation, the tone of his voice changed, and he struggled to speak. Resident #2 apologized for the emotion and stated he had experienced a great deal of anxiety and panic after the accident on [DATE]. Resident #2 confirmed he experienced extreme anxiety when talking about the accident. b. Review of the medical records revealed Resident #12 was admitted to the facility on [DATE], with diagnoses which included Pressure ulcer of right buttock, stage 4 (full thickness skin/tissue loss with exposed muscle, tendon, ligament, cartilage, or bone), Paraplegia, and Neuromuscular dysfunction of bladder. Review of the Quarterly MDS assessment dated [DATE], revealed Resident #12 had a BIMS score of 15, which indicated no cognitive impairment. Resident #12 was coded 0 behavior exhibited for Rejection of Care (care necessary to achieve the resident's goals for health and well-being), and Resident #12 was coded dependent to supervision/touching assistance with all functional abilities (indicates resident's usual ability with everyday activities). Resident #12 was coded for an Indwelling catheter and ostomy appliance. Review of Resident #12's comprehensive care plan revised [DATE], revealed .Problem Start Date: [DATE] .Resident requires a suprapubic catheter [urinary catheter inserted into an incision in the pubic area, common problems include urine leaking from opening] R/T [Related/To] neurogenic bladder . Problem Start Date: [DATE] .Behavioral . Resident is noncompliant with electrical devices in bed .Approach Start Date: [DATE] .Educate resident regarding physician orders and risk and benefit of compliance . Observation and interview on [DATE] at 5:30 PM, revealed Resident #12 awake, in bed with computer and phone sitting on an over the bed table in front of her. The electrical devices were connected to charging cables that were plugged in to an 8-port USB (Universal Serial Bus-connector) charging station. The USB charging station was suspended with 5 connecting power cords strapped to the side rail, used for bed mobility on Resident #12's bed. Resident #12 stated the facility had not been concerned about the power cords or charging strip until state was in the building. Resident #12 confirmed staff had attached the charging cords to the side rail and the cords hang beside the bed when not in use. c. Review of the medical record revealed Resident #14 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses which included Hemoperitoneum-intra-abd hemorrhage (internal abdominal bleeding), Fistula of intestine, and Weakness. Review of the Quarterly MDS assessment dated [DATE], revealed Resident #14 had a BIMS score of 13, which indicated no cognitive impairment. Resident #14 was coded 0 behavior exhibited for Rejection of Care (care necessary to achieve the resident's goals for health and well-being), and Resident #14 was coded substantial/maximal assistance to supervision/touching assistance with all functional abilities (indicates resident's usual ability with everyday activities). Review of Resident #14's comprehensive care plan revised [DATE], revealed .Problem Start Date: [DATE] .Resident has a potential for complications associated with urinary incontinence at times . Approach Start Date: [DATE] .Provide assistance with peri care after incontinence as needed .Problem Start Date: [DATE] .Behavioral .refuses to keep cell phone and charger out of bed while charging .Approach Start Date: [DATE] .Educate resident regarding physician orders and risk and benefit of compliance . Observation and interview on [DATE] at 10:00 AM, revealed Resident #14 in bed with a phone charger cord under her back. Resident #14 was asked if she had ever been advised to keep her phone charger cord out of her bed. Resident #14 responded, No. Observation on [DATE] at 4:45 PM, revealed Resident #14 asleep in bed with a phone charger cord laying across her legs. d. Review of the medical record revealed Resident #15 was admitted to the facility on [DATE], with diagnoses which included Fracture of unspecified part of neck of left femur (thigh bone), Need for assistance with personal care, and Muscle weakness. Review of the Quarterly MDS assessment dated [DATE], revealed Resident #15 had a BIMS score of 8, which indicated moderate cognitive impairment. Resident #15 was coded 0 behavior exhibited for Rejection of Care (care necessary to achieve the resident's goals for health and well-being), and Resident #15 was coded dependent to setup/clean up assistance with all functional abilities (indicates resident's usual ability with everyday activities). Resident #15 was coded for always incontinent of bowel and bladder. Review of Resident #15's comprehensive care plan revised [DATE], revealed, .Problem Start Date: [DATE] .Resident has a potential for complications associated with urinary incontinence at times . Approach Start Date: [DATE] .Provide assistance with peri care after incontinence as needed .Problem Start Date: [DATE] .Behavioral .removed cast from left arm .Resident is noncompliant with electrical devices in bed .Edited: [DATE] . Observation on [DATE] at 10:05 AM, revealed Resident #15 was awake in bed with a cell phone connected to a charging cord positioned beside her on the bed. Resident #15 spoke to the surveyor upon entering the room and was unable to answer questions appropriately during an attempt to interview. e. Review of facility documents on [DATE] revealed no documentation of policies and procedures related to testing patient care related electrical equipment (PCREE) according to NFPA 99, 10.5.2.1.1 2012 Edition. Review of a facility document titled PCREE testing revealed on [DATE] the facility had thirty-three (33) PCREE devices with deficiencies and no record of repairs was available according to NFPA 99, 10.5.6.3 2012 Edition. The Plant Operations Director verified they were not knowledgeable about facility policies and protocols related to PCREE testing, inspection and maintenance or how to locate the policies. 3. Review of the medical record revealed Resident #1 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses which included Chronic diastolic (congestive) heart failure, Need for assistance with personal care, Other specified fracture of right pubis, Difficulty in walking, Orthostatic Hypotension, Syncope and collapse, and Unspecified fall. Resident #1 was previously admitted to the facility 3/2024 and discharged to an Assisted Living Facility 4/2024. Review of the admission Observation document dated [DATE] revealed Resident #1 scored 14 on the fall risk assessment tool and was determined to be a High Fall Risk (scored greater than 13 points). Review of the Resident Progress Notes for Resident #1 revealed, XXX[DATE] .Resident readmitted to facility on 5/31 [2024] .previous resident was discharged back to assisted living .While at the assisted living resident had multiple falls and fractured her ribs and was readmitted to this facility . Note was entered by the Former Director of Nursing [FDON]. Review of the admission MDS assessment dated [DATE], revealed Resident #1 was coded for impaired vision (sees large print, but not regular print in newspaper/books). Resident #1 had a BIMS score of 10, which indicated moderate cognitive impairment. Resident #1 uses a walker and a wheelchair, was coded substantial/maximal assistance for toileting hygiene, lower body dressing, putting on/taking off footwear, toilet transfer, sit to stand, chair/bed-to-chair transfer and partial/moderate assistance to walk 10 feet. Bowel and Bladder was coded always continent. Active diagnoses coded included Heart failure, Hypertension, Other Fracture, and Malnutrition. Fall history coded for fall in last month, and fracture related to fall in the 6 months prior to admission. Review of Resident #1's Comprehensive Care Plan created [DATE], revealed .Falls .Resident at risk for falling .Arrange for a clutter free environment .Encourage/assist resident to assume a standing position slowly .Keep call light in reach .Keep personal items and frequently used items within reach .Staff to assist Resident with transfers as needed .therapy eval and treat as needed . Review of the Resident Progress Notes for Resident #1 revealed, XXX[DATE] .0330H [3:30 AM], resident reported to this nurse .lightheadedness and dizziness when she tried [to] go the restroom .BP [Blood Pressure] 72/45 .gave 2 cups of water .repeat vital signs after 30 mins [minutes] BP: 80/50 .0400H [4:00 AM] .called NP [Nurse Practitioner] on call .Give one cup of water and repeat BP after 30 mins .0430H [4:30 AM] .BP 94/58 . Note was entered by RN MM. Review of the Resident Progress Notes for Resident #1 revealed, XXX[DATE] 1807 [6:07 PM] .Resident noted to have come out of room and gotten ice upon return staff heard a loud noise and resident was observed laying in floor .knot on back of head and skin tear to r [right] elbow .NP on call notified .[Note was entered by LPN LL] .21:48 [9:48 PM] RCA [Root Cause Analysis] completed with IDT [Interdisciplinary Team] .Resident was out in hallway getting ice from staff member and went back to room .when attempting to transfer back to bed she fell by tripping over her w/c [wheelchair] foot rest which she forgot to put up when she transferred .intervention is to remove the foot rest from her w/c to prevent further tripping and falls .Therpay [therapy] has also been notified .best intervention and it will also promote independence and allow her to self propel easier with no foot pedals . Note was entered by the FDON. Review of the Physical Therapy Discharge summary dated [DATE] revealed Resident #1 was discharged related to highest practical level achieved independent for transfers (sit to stand, chair/bed to chair), ambulation 10 feet and requires supervision or touching assistance for picking up objects. Review of the Resident Progress Notes for Resident #1 revealed, XXX[DATE] .12:19 [PM] . Resident's daughter called .said that she needed me outside .I was approaching the car resident was unresponsive and drooling .assisted in getting resident to the ground and she became more responsive .BP was 80/40 .transported to [Named Hospital #2] to be assessed .[Note was entered by the MDS Coordinator] 22:57 [10:57 PM] .called [Hospital #2] .Resident has an admitting diagnosis of Syncope [[DATE]-[DATE]] . Note entered by MDS Coordinator.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, manufacture's guidelines review, printed text message review, medical record review, and interview, the facility failed to protect the resident's right to be free from neglect for 1 of 3 (Resident #1) sampled residents reviewed. The facility failed to provide the necessary structure and processes to meet the care needs of Resident #1, a vulnerable resident with a diagnosis of Paraplegia, when on 7/28/2024, 7/29/2024, 8/11/2024, and 8/12/2024 staff observed the hot water heater located in the Station 2 shower room, leaking/gushing hot water/steam from the tank onto the resident care area. The Station 2 shower room remained in use from 7/28/2024 through 8/1/2024 pending repair and on 8/11/2024 and on the morning of 8/12/2024 staff observed hot water and steam leaking/gushing out of the hot water heater located in Station 2 shower room again. The Station 2 shower room remained in use and on 8/12/2024, at approximately 1:30 PM (six hours later) Resident #1 sustained second degree (partial thickness) burns while being assisted with a shower in the Station 2 shower room, when the malfunctioning hot water tank again began gushing hot water/steam onto the floor underneath Resident #1's left foot. The facility's failure to provide the necessary care and services resulted in an Immediate Jeopardy (IJ) (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident) with actual harm for Resident #1. The Administrator was notified of the Immediate Jeopardy for F600 (J) on 8/23/2024 at 8:42 PM in the conference room. The facility was cited at F-600 with a scope and severity of J, which is Substandard Quality of Care. A partial extended survey was completed 8/22/2024-8/23/2024. The Immediate Jeopardy was effective from 7/28/2024 and is ongoing. The facility is required to submit a plan of correction. The findings included: Review of the facility policy titled, Abuse, Neglect and Misappropriation of Property, revised 9/15/2023, revealed .It is the organization's intention to prevent the occurrence of .Neglect .The organization will include screening, training, prevention .to provide protection for the health, welfare, and rights of each resident residing in the facility .For purposes of this guidance, Covered Individuals include the owner, operator, employee, manager, agent, or contractor of the facility. Staff would also include caregivers who provide care and services to residents on behalf of the facility .Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being .Neglect .Is defined as the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress .Prevention .Establishing a safe environment that supports, to the extent possible, a resident's safety .Ensuring that residents are free from neglect by having the structures and processes to provide needed care and services to all residents . Review of the Operating, Installation and Service Manual for the Station 2 shower room hot water heater revealed, .Hotter water increases the risk of scald injury .Do not use this water heater if it . is not working properly .Water temperature over 125 [degrees] can cause severe burns instantly or death from scalds . Review of the medical record revealed Resident #1 was admitted to the facility on [DATE] with diagnoses which included Paraplegia. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated no cognitive impairment. Resident #1 required substantial/maximal assistance with showers/baths and was dependent for transfers. Review of the Point of Care History for 8/2024 revealed staff documented Resident #1 received a shower on 8/1/2024 and 8/12/2024. Review of the Hospital Emergency Provider Report dated 8/12/2024, revealed Resident #1 had second-degree (partial thickness) burns on his left foot from contact with hot water during his bath (shower). Resident #1 was discharged back to the facility and scheduled for follow up on 8/15/2024 with the hospital's outpatient burn clinic. Review of the comprehensive care plan for Resident #1 revised 8/14/2024, revealed .Resident has a diagnosis of Anxiety .would like to have bed bath hygiene to decrease anxiety . Review of the Hospital Burn and Wound Clinic Report for Resident #1 dated 8/15/2024, revealed .while in the shower chair, the hot water heater burst and his foot was sitting in the water approximately 3-4 minutes .Patient has no feeling below his waist, so he was unaware of the scalding nature of the water .Plan to take patient to OR [Operating Room] tomorrow morning for surgical preparation and application of skin substitute to left lower extremity . Review of the Hospital #1 Operative Note Narrative for Resident #1 dated 8/16/2024, revealed .Surgical preparation and application of skin substitute .to left great toe: 5 x [by] 5 cm [centimeter], left 2nd toe: 3 x 2 cm, left 3rd toe: 2 x 1 cm, left 4th toe: 2 x 2 cm, bottom of left foot: 12 x 3 cm + [plus] 12 x 14 cm .Central area of plantar (sole of the foot) surface of foot with cherry red appearance, significant for area of deeper dermal damage . Review of the Resident Progress Notes dated 8/16/2024, revealed Resident #1 required a prophylactic [preventative] antibiotic due to risk of infection related to his burn injury. During an interview on 8/16/2024 at 10:36 AM, Certified Nursing Assistant (CNA) A stated on 8/12/2024 he assisted Resident #1 with his shower in the Station 2 shower room. CNA A stated during the shower he noticed steam filling the air and hot water pooling in the floor of the shower room. CNA A noticed the water was burning his feet through his shoes and immediately placed towels under Resident #1's feet to get them off the floor. CNA A stated he was unable to remove Resident #1 safely from the shower until the flow of hot water was stopped. CNA A stated if he had been made aware of the malfunctioning hot water heater in the Station 2 shower room and the previous episodes of steam and hot water leaking/gushing from the hot water heater, he would not have taken Resident #1 into the Station 2 shower room on 8/12/2024. During an interview on 8/22/2024 at 11:51 AM, the Director of Nursing (DON) admitted nursing staff had notified her multiple times regarding the Station 2 shower room hot water heater releasing steam and hot water into the shower area. The DON stated on 7/28/2024 at 11:28 PM, she was notified about problems with the Station 2 shower room hot water heater in a text message sent by Registered Nurse (RN) Q. Review of printed text messages provided by the DON revealed, .Leaking blazing hot water .11:28 PM . The DON admitted the Station 2 shower room should have been taken out of service until it was safe for patient care. During an interview on 8/22/2024 at 2:25 PM, the Respiratory Therapist (RT) stated on 8/12/2024 at approximately 7:00 AM she saw steam and water coming from behind the closed door of the Station 2 shower room. The RT stated she helped staff place blankets on the floor to absorb the water. During an interview on 8/22/2024 at 2:37 PM, Licensed Practical Nurse (LPN) B stated Registered Nurse (RN) Q reported that during the previous shift (8/11/2024 7 PM to 7 AM ) and again at shift change on 8/12/2024 at 7:00 AM, steam and hot water had leaked out of the Station 2 shower room and the Administrator had told her to turn on the faucet in the soiled utility room when the steam and hot water were present in the shower room. LPN B stated there were blankets on the floor and the soiled utility hot water faucet was running water when she arrived at change of shift report. LPN B was told to leave the water running for about 30 minutes to cool the hot water tank. LPN B confirmed she had never been told to stop using the Station 2 shower room and had never seen an out of use sign posted on the shower room door. LPN B was asked if the incident resulting in Resident #1 being burned in the shower could have been prevented, she replied, I would rather not answer that question. LPN B stated she reported the incidents of steam and hot water coming from the Station 2 shower room to the Administrator and the Maintenance Director on the morning of 8/12/2024, before Resident #1 was burned by the hot water in the shower. During an interview on 8/22/2024 at 3:16 PM, LPN E stated, .That morning, [8/12/2024] during count [change of shift narcotic reconciliation] I saw water and steam coming out into the hall from Station 2 shower room .[Named RN Q] went into the soiled utility room and turned on the water in the sink full blast .I told [Named Administrator] that morning when I saw him that I was concerned about accidents due to the continuing episodes of steam and hot water issues and he just said it was normal for that to happen . LPN E confirmed the Station 2 shower room had not been taken out of service pending repair of the hot water heater. LPN E stated the steam and hot water leaking/gushing out of the Station 2 shower room hot water heater had occurred a few times. LPN E admitted the incident on 8/12/2024 resulting in Resident #1 sustaining a burn injury could have been prevented by not allowing anyone to use the Station 2 shower room. During an interview on 8/22/2024 at 5:40 PM, LPN M stated she was notified by RN Q on 7/29/2024 regarding the Station 2 shower room hot water heater leaking and putting out steam. LPN M stated RN Q told her the Administrator was aware of the issue. LPN M stated on 7/30/2024 she noticed increased heat in the hall in front of Station 2 shower room and observed steam in the air above the hot water heater. LPN M stated she notified the Administrator, and he told her Maintenance would fix the water heater. LPN M stated she followed up with the Administrator on 7/31/2024 and he told her the problem with the heater was fixed. LPN M admitted the Station 2 shower room hot water heater had been worked on several times in the 6 months prior to the 8/12/2024 incident with Resident #1 and the shower room had not been taken out of service at any time. LPN M stated for safety reasons no one should have received care in the Station 2 shower room. During an interview on 8/23/2024 at 10:15 AM, the Regional Plant Operations Manager (RPO) stated the service company had worked on the Station 2 hot water heater multiple times in 2024 due to faulty temperature and pressure issues. The RPO stated on 7/28/2024 the Station 2 shower room hot water heater had released steam and just dribbled water around the tank, then each time the amount of water got worse. The RPO stated the pressure relief valve released the steam to prevent pressure from building up in the tank due to abnormal water temperatures. When asked if the pressure relief valve (also known as the pop off valve) was a safety feature, he replied, Yes, definitely, otherwise, the tank would continue to build pressure and explode. The RPO admitted he was not made aware of the staff being told by the Administrator to turn on the faucet in an adjacent room to empty the hot water tank. The RPO confirmed the Station 2 hot water heater should have been turned off and taken out of use pending repair. During a telephone interview on 8/23/2024 at 10:50 AM, RN Q stated on 7/28/2024 the Station 2 shower room hot water heater was leaking extremely hot water and producing steam in the shower room. RN Q stated she notified the Administrator on 7/28/2024 and was instructed to turn on the hot water faucet in an adjacent room whenever the hot water heater produces steam and leaks water into the floor, and it will stop the steam/leaking hot water. RN Q stated she had implemented the process for stopping the leaking hot water multiple times including the early morning hours and at shift change on 8/12/2024. RN Q confirmed she was not instructed to take the Station 2 shower room out of use for patient care pending repair of the hot water heater. During a telephone interview on 8/23/2024 at 12:00 PM, CNA V stated on 8/11/2024 she worked the 7 PM to 7 AM shift. CNA V stated, .Sometime during the shift, not sure if it was before or after midnight, there was steam in the hall in front of Station 2 shower room and hot water on the floor .[Named RN Q] turned on the hot water faucet in the soiled utility room and let it run for a long time .[Named RN Q] said that is what [Named Administrator] told her to do when there was a problem with the hot water tank .We had to put towels on the floor to clean up the water and I could feel the heat coming from the water . During a telephone interview on 8/23/2024 at 12:13 PM, CNA F stated, .I worked the night before [Named Resident #1] got burned in the shower [8/11/2024] .I felt heat in the hall in front of the shower room [Station 2] and when I opened the door to the shower room the air was thick with steam, like a sauna [hot, humid steam bath] .[Named RN Q] went into an adjacent room and turned on the hot water faucet to level out the hot water and stop the steam .this has happened many times and [Named RN Q] had been told by the Administrator to turn on the water . CNA F admitted she did not feel it was safe for staff or residents to use the shower room, and confirmed the shower room had never been closed to prevent use. During an interview on 8/23/2024 at 12:42 PM, the Administrator confirmed he was notified on 7/28/2024 regarding the Station 2 shower room hot water heater malfunctioning. The Administrator stated he notified the service company to come out and check the hot water heater. The Administrator stated the service company had been out several times to repair the Station 2 shower room hot water heater due to elevated water temperatures. The Administrator denied the water leaking/gushing from the tank was hot enough to cause harm to anyone. When asked what water temperature would cause steam and water to be expelled from the hot water heater, he replied, .I don ' t know, I am not a Chemist . The Administrator stated the service company came out and fixed the Station 2 hot water heater on 8/1/2024 and denied knowledge of any further problems with the water heater. When asked if he had instructed staff to stop using the Station 2 shower room he replied, There was no need to close it down, [Named Resident #1] was the only resident using that shower room and the leaks usually happened during the night . During separate interviews, previously documented, LPN B and LPN E recalled reporting the on-going episodes of steam and hot water being released from the Station 2 shower room hot water heater to the Administrator and the Maintenance Director on 8/12/2024, prior to Resident #1's incident. During an interview on 8/23/2024 at 6:55 PM, Resident #1 stated the Station 2 shower room on 120 Hall was his preference for showers prior to 8/12/2024 because it was smaller and felt more private. Resident #1 stated since he got burned during his shower, he now has extreme anxiety related to taking showers and can only tolerate a bed bath. Resident #1 stated during his shower on 8/12/2024 the entire room filled up with steam and the tech (CNA A) felt the water burning his feet through his shoes. Resident #1 stated, .[Named CNA A] grabbed towels and put my feet on the towels then yelled for help .I saw the water coming and picked up my right foot [using both hands] to keep it out of the steaming water .I couldn ' t physically pick both feet up and my left foot got burned from the water . During an interview on 8/23/2024 at 7:04 PM, RN CC stated on 8/10/2024 between 2:00-4:00 AM, she felt the heat in front of the Station 2 shower room. She went into the Station 2 shower room, and it was hot and steamy. RN CC stated there was water on the floor and she used towels to clean the area up. RN CC stated she reported the incident in the morning to the on-coming nurse.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, hot water heater service manual review, medical record review, facility investigation review, facility Event Report review, Facility Maintenance Logbook Documentation, and interviews, the facility failed to ensure the residents' environment remained free of accident hazards as evidenced by dangerous hot water temperatures in the Station 2 shower room that were measured at 169 degrees Fahrenheit at the time of the incident for 1 (Resident #1) of 10 sampled residents reviewed for accident hazards. On 8/12/2024, Resident #1, a vulnerable resident with a diagnosis of paraplegia was sitting on a shower chair when the hot water tank sprayed scalding hot water on the floor of the shower room where Resident #1 was sitting. Resident #1 sustained second (2nd) degree burns to left plantar area of the left foot. The facility's failure to provide an environment that was free from accident hazards over which the facility had control and prevent avoidable accidents resulted in Immediate Jeopardy (IJ) (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident) with actual harm for Resident #1. The Administrator was notified of the Immediate Jeopardy on 8/16/2024 at 6:20 PM in the Conference Room. The facility was cited at F-689 with a scope and severity of J, which is a substandard quality of care. The Immediate Jeopardy began on 7/28/2024 and is ongoing. A partial extended survey was done 8/16/2024 - 8/23/2024. The findings included: Review of the facility policy titled, Accidents and Incidents revised on 9/15/2023, revealed .The intent is to ensure the facility provides an environment that is as free from accidents and incidents that are avoidable . Review of the medical record revealed Resident #1 was admitted to the facility on [DATE] with diagnoses which included Paraplegia. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated no cognitive impairment. Resident #1 required maximal assistance with bathing and transfers. Review of the Facility Reported Incident Packet dated 8/12/2024, revealed the hot water heater located in the shower room on Station 2 experienced a mechanical failure and the temperature directly from the hot water heater measured 169 degrees at the time of the event. Review of the facility Event Report dated 8/12/2024 at 2:07 PM, revealed Resident #1 sustained second degree (partial thickness burn) burns to his left plantar (sole of the foot) while receiving a shower in the Station 2 shower room at 1:30 PM. The Medical Director was called at 1:38 PM and Resident #1 was assessed by the Nurse Practitioner at 3:40 PM. Review of the facility transfer form dated 8/12/2024 at 8:55 PM, revealed Resident #1 was transferred to the Emergency Department (ED) for treatment related to burns on the left foot. Review of the hospital ED record dated 8/12/2024 at 10:28 PM, revealed Resident #1 had sustained 2nd degree burns on the sole of the left foot. Resident #1 was initially treated in the ED and discharged with orders to follow-up in the outpatient Wound and Burn Clinic on 8/13/2024. During an interview on 8/15/2024 at 1:45 PM, Resident #1 stated, .[Named Certified Nursing Assistant-(CNA) A] was trying to adjust the water temperature, and the shower started to steam up .I could not hardly see because of the steam .I looked down and noticed the water was pooling [rising] on the floor .because of the steam, I knew that the water was hot, so I pulled up my left foot [with both hands] . I was unable to lift both of them [both feet] . Resident #1 stated the hot water did not reach his right foot due to the water drain located between his left and right foot. Review of the hospital Operative Report dated 8/16/2024, revealed Resident #1 had a .Central area of plantar surface of foot [left] with cherry red appearance, significant for area of deeper dermal damage . All burns remain second degree . During a telephone interview on 8/16/2024 at 10:36 AM, CNA A stated, . About 1:30 PM [8/12/2024] I was adjusting the water temperature to start [Named Resident 31]'s shower and noticed the bathroom was becoming steamy and the floor was flooded with water .I felt the hot water through my shoes .I went to the door and yelled for help .the water was too high, and too hot to pull him [Resident #1] through the water to remove him from the shower . During an interview on 8/16/2024 beginning at 3:10 PM, the Administrator was asked about the notifications he received regarding the issues with the hot water tank in the Station 2 shower room. The Administrator communicated he was notified the first time on March 14, 2024 that there was steam in the shower room. The Administrator further communicated he was notified on July 28, 2024 at 11:34 PM from the charge nurse there was steam in the bathroom again, and it could not be duplicated again during the day when showers were being given. The Administrator also stated, .The thermometer read 169 degrees [Fahrenheit] on the day of this incident [8/12/2024] . During an interview on 8/16/2024 at 4:00 PM, the DON stated Registered Nurse (RN) Q notified her about the Station 2 shower room leaking hot water on 7/28/2024 at 11:28 PM. The DON stated she called RN Q back and was told that the problem had already been fixed. The DON stated she was not made aware of the malfunctioning Station 2 shower room hot water heater on 8/12/2024 at 7:00 AM. The DON stated she expects staff to make her aware of any adverse incidents that occur immediately. The DON acknowledged since the incident on 8/12/2024, she had become aware of multiple episodes of the hot water heater malfunctioning prior to Resident #1 being burned in the Station 2 shower room. The DON stated if she had been made of aware of the concerns with the hot water heater on 8/12/2024 at 7:00 AM, she would have shut down the Station 2 shower room on the 120 Hall. During an interview on 8/19/2024 at 11:15 AM, Licensed Practical Nurse (LPN) B stated on 8/12/2024 at approximately 1:30 PM, CNA A called for help in the Station 2 shower room. LPN B stated, .I went to the door [of the shower room] and the steam was so thick you could not see anything but the silhouette of [Named Resident #1] . LPN B stated she turned on the water in the soiled utility room to lessen the supply of hot water as she had been instructed to do previously to resolve the episodes of steam and hot water issues in the Station 2 shower room. LPN B stated staff had to wait until the hot water and steam resolved before removing Resident #1 to prevent additional injury because the shower chair did not have a place for Resident #1's feet to be off the floor. During an interview on 8/19/2024 at 11:30 AM, LPN E stated, .[Named CNA A] stuck his head out of the shower room and yelled for assistance .water was gushing out of the hot water heater .all we could do was monitor [Resident #1] because of all the hot water and it was unsafe for us to enter the shower room . LPN E stated there had previously been issues with the hot water heater leaking and on 8/12/2024 at 7:00 AM, the hall had steam with hot water pouring out into the hallway. LPN E stated it [hot water and steam come from the hot water heater] happens a lot on night shift, and [Named RN Q] told us what to do when this happens . When asked to describe the amount of water present in the shower room LPN E replied, .the water flow [from the hot water heater] in the shower room was more than what the drain could handle, and [Named RN Q] went into the soiled utility room and turned the water on full blast like [Named Administrator] had told her to do . LPN E stated the Station 2 shower room hot water tank had malfunctioned multiple times within the past 6 months. During a telephone interview on 8/19/2024 at 11:56 AM, the Medical Director stated on 8/12/2024 the DON notified her about Resident #1 sustaining an injury due to a mechanical failure with the hot water heater located in the Station 2 shower room. The Medical Director stated the DON denied the need for intervention at the time of notification. During a phone interview on 8/19/2024 at 6:16 PM, CNA V stated the problems with hot water leaking out of the hot water heater located in the Station 2 shower room happened multiple times during the night shift. CNA V stated the most recent episode occurred the previous weekend (8/10/2024-8/11/2024). CNA V stated, .When this happened [hot water leaking from the hot water heater] [Named RN Q] would turn on the hot water in another room to stop it . During an interview on 8/20/2024 at 10:35 AM, the Regional Plant Operations Manager (RPO) stated the steam and hot water coming out of the hot water tank located in the Station 2 shower room was a result of the pop off valve (a pressure relief valve) opening up. The RPO stated the pop off valve acts as a safety mechanism to prevent pressure from building up in the hot water tank due to abnormally high temperatures. The RPO stated, .The pop off valve releases the pressure, otherwise, it [hot water heater] would explode . The RPO stated the Station 2 shower room hot water heater was plumbed to empty the hot water onto the floor rather than directly into a drain. During an interview on 8/22/2024 at 2:37 PM, LPN B stated on 8/12/2024 at approximately 7:00 AM, staff noticed steam and hot water coming from the Station 2 shower room. LPN B stated RN Q turned on the hot water in the soiled utility room and said to leave it on for about 30 minutes to stop the hot water leaking out. LPN B stated she was distracted immediately following the episode of steam and hot water coming from the hot water heater located in the Station 2 shower room at 7:00 AM and did not immediately report the incident to the Administrator. LPN B stated she saw the Administrator in the hallway later and told him about the malfunctioning hot water heater. During an interview on 8/22/2024 at 3:16 PM, LPN E stated she spoke to the Administrator the morning of 8/12/2024 and told him she was concerned about safety of staff and residents due to the malfunctioning hot water heater in the Station 2 shower room. LPN E stated the Administrator told her the episodes of steam and hot water being released was a normal process. During an interview on 8/23/2024 at 12:42 PM, the Administrator confirmed he was notified on 7/28/2024 regarding the Station 2 shower room hot water heater malfunctioning. The Administrator stated the water leaking/gushing from the tank was not hot enough to cause harm to anyone. When asked what water temperature would cause steam and water to be expelled from the hot water heater, he replied, .I don't know, I am not a Chemist . The Administrator acknowledged instructing nursing staff to turn on the hot water in an adjacent room and cool off the Station 2 hot water heater to stop the steam and hot water gushing from the malfunctioning hot water heater. The Administrator stated, .Turning on the faucet drains all the hot water from the heater tank and lets cold water fill the tank .When the temperature of water in the hot water tank increases, it causes pressure to build up and the pop off valve [pressure relief valve] triggers to release pressure . When asked if the pressure relief valve was a safety mechanism, the Administrator replied, Yes. When asked if he should have turned off the hot water heater after the pressure relief valve was triggered multiple times due to increased water temperatures instead of instructing staff to drain excessively hot water from the tank, to temporarily stop the steam and hot water being dispersed, the Administrator refused to answer. The Administrator stated the service company came out and fixed the Station 2 hot water heater on 8/1/2024 and denied knowledge of any further problems with the water heater. When asked if he had instructed staff to stop using the Station 2 shower room he replied, There was no need to close it down, [Named Resident #1] was the only resident using that shower room and the leaks usually happened during the night . During an interview on 8/22/2024 at 2:20 PM, the Respiratory Therapist (RT) stated on the morning of 8/12/2024 she saw steam coming out of the Station 2 shower room door above eye level and water coming out at the threshold. During an interview on 8/22/2024 at 3:50 PM, CNA Y stated on 8/12/2024, during report (AM shift change) she was told there had been a problem with the shower over the weekend with episodes of hot water and steam coming out of the Station 2 shower room. CNA Y stated the Station 2 shower room should not have been used that day [8/12/2024] due to resident safety. During an interview on 8/22/2024 at 5:40 PM, LPN M (the on-call nurse) stated on 7/28/2024, the weekend supervisor (RN Q) called her and stated the hot water heater was steaming, and water was leaking out of the hot water heater onto the floor in the shower room. LPN M contacted the Administrator and requested that he call RN Q, and he said that he would take care of it. LPN M stated the Administrator said that someone was scheduled to come repair it. On 7/30/2024, LPN M saw steam in the shower room coming from the top of the hot water heater and could feel the heat outside in the hall. LPN M stated she notified the Administrator, and he told her the Maintenance Director would fix the water heater. LPN M stated she followed up with the Administrator on 7/31/2024 and he told her the problem with the water heater was fixed. LPN M agreed for safety reasons, no one should have received care in the Station 2 shower room. During a telephone interview on 8/23/2024 at 10:50 AM, RN Q stated on 7/28/2024 at 11:38, there was condensation dripping onto the floor from the hot water heater and she notified the DON, and the Administrator. RN Q stated she also contacted LPN M, the on-call nurse. RN Q stated the Administrator called and instructed her to turn on the faucets in the soiled utility room and let it run until the steam cleared. RN Q disclosed on 8/12/2024 the mechanical failure occurred again at approximately 7:00 AM during the change of shift and the Station 2 shower room floor was flooded with hot water. Refer to F600 and F835

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the Board of Examiners of Nursing Home Administrators (BENHA) review, job description review, and interview, Administration failed to provide the oversight and supervision of staff to protect the resident's right to be free from neglect and failed to meet the care needs of residents in a safe environment when staff continued to provide Resident #1's showers in the Station 2 shower room which contained a malfunctioning hot water heater. Administration failed to provide oversight and supervision to provide an environment free from hazards and prevent an avoidable accident when the hot water heater in Station 2 shower room experienced a mechanical failure causing scalding hot water to [NAME] onto the floor where Resident #1 was receiving a shower resulting in a major burn injury to Resident #1's left foot. Administration's failure to provide oversight and supervision resulted in Immediate Jeopardy (IJ) (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, serious harm, serious impairment, or death to a resident) with actual harm to Resident #1. The Administrator, Regional Nurse, Director of Nursing (DON), and Regional Plant Operations Manager were notified of the Immediate Jeopardy (IJ) for F-835 on 8/23/2024 at 8:42 PM in the Conference Room. The facility was cited at F-835 with a scope and severity of J. The Immediate Jeopardy was effective from 7/28/2024 and is ongoing. The facility was also cited F-689 and F-600 with a scope and severity of J, which is substandard quality of care. The facility is required to submit a Plan of Correction (POC). The findings include: Review of the BENHA form revealed the facility had the same Administrator for the last 22 months. The Administrator upon entrance into the facility was hired on October 1, 2022. Review of the facility's unsigned job description for the Administrator dated 3/2021, revealed, .Lead and direct the overall operations of the facility in accordance with customer needs, government regulations and Company policies .Verify that the building and grounds are maintained appropriately, and that equipment and work areas are clean, safe, and orderly, and any hazardous conditions are addressed .ensure resident needs are being addressed .assist in eliminating/correcting problem areas, and/or improvement of services . Review of the facility's unsigned job description for the Director of Nursing dated 3/2021, revealed, .manage the overall operations of the Nursing Department in accordance with Company policies, standards of nursing practices and governmental regulations so as to maintain excellent care of all residents ' needs .develop, and direct the administration and resident care of the nursing service department .Assure residents a comfortable, clean, orderly and safe environment . During an interview on 8/22/2024 at 11:51 AM, the DON acknowledged since the incident on 8/12/2024, she had become aware of multiple episodes of the hot water heater malfunctioning prior to Resident #1 being burned in the Station 2 shower room. The DON stated on 7/28/2024 at 11:28 PM, she was notified about problems with the Station 2 shower room hot water heater in a text message sent by Registered Nurse (RN) Q. Review of the printed text messages provided by the DON revealed, .Leaking blazing hot water .11:28 PM . The DON admitted the Station 2 shower room should have been taken out of service until it was safe for patient care. During an interview on 8/22/2024 at 2:37 PM, Licensed Practical Nurse (LPN) B stated RN Q reported that during the previous shift (8/11/2024 7 PM to 7 AM), and again at shift change on 8/12/2024 at 7:00 AM, steam and hot water had leaked out of the Station 2 shower room. LPN B stated she reported the incidents of steam and hot water coming from the Station 2 shower room to the Administrator and the Maintenance Director on the morning of 8/12/2024, before Resident #1 was burned by the hot water in the shower. During an interview on 8/22/2024 at 3:16 PM, LPN E stated, .That morning, [8/12/2024] during count [change of shift narcotic reconciliation] I saw water and steam coming out into the hall from the Station 2 shower room .[Named RN Q] went into the soiled utility room and turned on the water in the sink full blast .I told [Named Administrator] that morning when I saw him that I was concerned about accidents due to the continuing episodes of steam and hot water issues and he just said it was normal for that to happen . During an interview on 8/23/2024 at 12:42 PM, the Administrator confirmed he was notified on 7/28/2024 regarding the Station 2 shower room hot water heater malfunction. The Administrator stated the water leaking/gushing from the tank was not hot enough to cause harm to anyone. When asked what water temperature would cause steam and water to be expelled from the hot water heater, he replied, .I don't know, I am not a Chemist . The Administrator admitted to instructing nursing staff to turn on the hot water in an adjacent room and cool off the Station 2 hot water heater to stop the steam and hot water gushing from the malfunctioning hot water heater. The Administrator stated, .Turning on the faucet drains all the hot water from the heater tank and lets cold water fill the tank .When the temperature of water in the hot water tank increases, it causes pressure to build up and the pop off valve [pressure relief valve] triggers to release pressure . When asked if the pressure relief valve was a safety mechanism, the Administrator replied, Yes. When asked if he should have turned off the hot water heater after the pressure relief valve was triggered multiple times due to increased water temperatures instead of instructing staff to drain excessively hot water from the tank, to temporarily stop the steam and hot water being dispersed, the Administrator refused to answer. The Administrator stated the service company came out and fixed the Station 2 hot water heater on 8/1/2024 and denied knowledge of any further problems with the water heater. When asked if he had instructed staff to stop using the Station 2 shower room he replied, There was no need to close it down, [Named Resident #1] was the only resident using that shower room and the leaks usually happened during the night . LPN B and LPN E stated they reported malfunctioning of the Station 2 shower room hot water heater to the Administrator on 8/12/2024 before Resident #1 was scalded by water gushing from the hot water heater in the Station 2 shower room. Administration failed to provide the oversight and supervision of staff to protect the resident's right to be free from neglect and failed to meet the care needs of residents in a safe environment Refer to F-600 Administration failed to provide oversight and supervision to provide an environment free from hazards and prevent an avoidable accident. Refer to F-689