SMYRNA CARE CENTER

200 MAYFIELD DRIVE, SMYRNA, TN 37167 (615) 355-0350
For profit - Corporation 125 Beds EXCEPTIONAL LIVING CENTERS Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#288 of 298 in TN
Last Inspection: February 2020

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Smyrna Care Center has received a Trust Grade of F, indicating significant concerns regarding the quality of care provided. It ranks #288 out of 298 facilities in Tennessee, placing it in the bottom half of nursing homes in the state, and #6 out of 8 in Rutherford County, meaning only two local options are worse. The facility is on an improving trend, with issues decreasing from 9 in 2020 to 4 in 2022, but it still has a concerning total of 33 deficiencies, including 4 critical issues that put residents at immediate risk. Staffing is average, with a rating of 3 out of 5 stars and a turnover rate of 58%, which is slightly above the state average. Notably, there were critical incidents where residents were not adequately supervised, leading to risks of elopement and unsafe smoking conditions, highlighting serious shortcomings in care management. Overall, while there are some positive trends, serious deficiencies raise significant concerns for families considering this facility.

Trust Score
F
0/100
In Tennessee
#288/298
Bottom 4%
Safety Record
High Risk
Review needed
Inspections
Getting Better
9 → 4 violations
Staff Stability
⚠ Watch
58% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Tennessee facilities.
Skilled Nurses
○ Average
Each resident gets 33 minutes of Registered Nurse (RN) attention daily — about average for Tennessee. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
33 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2020: 9 issues
2022: 4 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Tennessee average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 58%

12pts above Tennessee avg (46%)

Frequent staff changes - ask about care continuity

Chain: EXCEPTIONAL LIVING CENTERS

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (58%)

10 points above Tennessee average of 48%

The Ugly 33 deficiencies on record

4 life-threatening 5 actual harm
Nov 2022 4 deficiencies 4 IJ (4 facility-wide)
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Comprehensive Care Plan (Tag F0656)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to implement a care pl...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to implement a care plan for risk of elopement for 3 of 14 sampled residents (Resident #5, Resident #6, and Resident #7) reviewed for elopement. The facility also failed to implement a care plan for 2 of 16 sampled residents (Resident #9 and Resident #18) reviewed for safe smoking/tobacco use, and failed to implement interventions on care plans for 3 of 16 sampled residents (Resident #5, Resident #10, and Resident #12) reviewed for safe smoking. The facility's failure to implement the care plans and interventions for Resident #5, Resident #6, Resident #7, Resident #9, Resident #10, Resident #12 and Resident #18 placed them in Immediate Jeopardy (IJ), (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment or death to a resident). The Administrator and Director of Nursing Services(DNS) were notified of the Immediate Jeopardy on 11/3/2022 at 1:45 PM in the Administrator's office. The Facility was cited Immediate Jeopardy at F-656. The facility was cited at F-656 at a scope and severity of L. The Immediate Jeopardy was removed onsite and was effective from 8/23/2022 to 11/3/2022 at 11:00 PM. An acceptable Immediate Action Removal Plan, which removed the immediacy of the jeopardy, was received on 11/3/2022 at 11:00 PM. The corrective actions were validated onsite by the surveyors on 11/4/2022 at 1:15 AM. The facility is required to submit a Plan of Correction. The findings include: Review of the facility's policy titled, Elopement, dated 4/2017, revealed, .To establish a process that identifies risk and establishes interventions to mitigate the occurrence of elopements .Newly admitted or re-admitted residents are assessed for elopement risk .If an elopement risk is determined an individualized plan is established and intervention is initiated to mitigate that risk . Review of the facility's policy titled, Accidents and Supervision, dated 10/2022, revealed, .The resident environment will remain as free of accident hazards as is possible .Implementing interventions to reduce hazard(s) and risk(s) . Review of the facility's policy titled, Care Plans and Baseline Care Plans, revised 10/2022, revealed, .Care plans will be developed for all patients and residents based upon the RAI [Resident Assessment Instrument] manual and CMS [Center for Medicare and Medicaid Services] guidelines. Care plans are developed by the interdisciplinary team and revised as needed according to resident and patient status . Review of the Quality Assurance and Performance Improvement (QAPI) Meeting minutes dated 8/23/2022, revealed, .Care plans reviewed to ensure elopement prevention/approaches are in place and UTD [up to date] .In compliance 8/23/2022 . Review of the medical record revealed Resident #5 was admitted to the facility on [DATE] with diagnoses which included Dementia, Nicotine Dependence, and Other Symptoms and Signs involving Cognitive Functions and Awareness. Review of the undated Care Plan for Resident #5 revealed a focus for smoking, .At risk for smoking related injury . Interventions included, .Assist to and from Designated Smoking area .Assure smoking material is extinguished prior to patient leaving smoking area .Observe patient for unsafe smoking behaviors or attempts to obtain smoking material from outside sources .Place patient in position to assure visualization of ashtray . Review of the care plan detail for Resident #5 on 11/2/2022, revealed, .10/10/2022 .RESOLVED: At risk for elopement related to: Anger at placement in center . Review of the medical record for Resident #5 revealed there was no care plan focus for elopement after 10/10/2022, prior to surveyor request for documentation on 10/31/2022. Review of Resident #5's Elopement Risk Evaluation dated 8/23/2022 revealed question #7 answered as yes, the resident does wander aimlessly about the facility and/or exhibits night wandering. Continued review revealed resident was at risk for elopement. Review of the medical record revealed Resident #9 was admitted to the facility on [DATE] with diagnoses which included Hemiplegia and Hemiparesis Following Cerebral Infarction, Muscle Weakness, and Tobacco Use. Review of the undated Care Plan for Resident #9 revealed she had no focus for smoking. Review of the medical record revealed Resident #10 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Chronic Obstructive Pulmonary Disease, Type 2 Diabetes Mellitus, and Tobacco Use. Review of the undated Care Plan for Resident #10 revealed a focus for .[Named resident] is at risk for smoking related injury . Interventions included, .Assist resident to and from designated smoking area .Assure smoking material is extinguished prior to leaving smoking area .Provide resident a smoking apron while smoking .Resident not to have smoking materials on person .Storage of smoking materials per facility policy . Review of the medical record revealed Resident #12 (who resides on the Secured Unit) was admitted to the facility on [DATE] with diagnoses which included Nontraumatic Intracranial Hemorrhage, Cognitive Communication Deficit, and Tobacco Use. Review of the undated Care Plan revealed Resident #12 had a focus related to, .at risk for smoking related injury . Interventions included, .supervise resident while smoking and Assure smoking material is extinguished prior to patient leaving smoking area .Complete smoking safety assessment per Center policy .Observe patient for unsafe smoking behaviors or attempts to obtain smoking material from outside sources .Patient not to have cigarettes or smoking material on person .Provide smoking apron while smoking . Review of the medical record revealed Resident #18 was admitted to the facility on [DATE] with diagnoses which included Type 2 Diabetes Mellitus, Dependence on Oxygen, and Anxiety. Review of the undated Care Plan for Resident #18 revealed no focus for tobacco use. Observation and interview on 11/2/2022 at 12:10 PM, revealed Resident #9 and Resident #10 outside from the Sun Room, smoking with no supervision, no smoking aprons, or staff present on the patio. Continued observation of the patio revealed no smoking aprons available for residents as per individualized care plan. Observation on the Secured Unit on 11/2/2022 at 12:40 PM, revealed 9 residents sitting in the Secured Day Room area which opens to the outside patio. Continued observation revealed two residents (Resident #5 and Resident #12) outside smoking on the patio with Resident #12 sitting with her back to the glass panel which prevented visualization while she was smoking, and Resident #5 sitting at the patio table. Neither residents were wearing a smoking apron and no staff members were outside supervising the two residents as per individualized care plan. Observation and interview on 11/2/2022 at 2:52 PM revealed Resident #9 and Resident #10 outside smoking on the patio that exits from the Sun Room. Both residents were unsupervised and not wearing a smoking apron. Resident #9 had her cigarette pouch with the lighter in the side of the pouch. Resident #10 was sitting in his electric wheel chair and brought out his cigarette from his bag hanging on the side of the wheel chair and pulled out his lighter to light his cigarette and began smoking. Resident #9 and Resident #10 confirmed they are free to smoke at any time. Resident #18 was sitting outside and revealed he had a tobacco pouch in his mouth and showed the surveyor his tobacco can that was in his pocket. Resident #18 confirmed he keeps his tobacco in his pocket and doesn't leave it at the nurses station. Observation and interview on 11/2/2022 at 4:30 PM, revealed Resident #9 outside smoking. Resident #9 was asked if she ever wears a smoking apron and she stated, The aprons are just worn out and we don't have enough. Today when staff brought another resident out they pulled off the apron I had on and gave it to him. During an observation and interview on 11/3/2022 at 8:50 AM, LPN (Licensed Practical Nurse) #6 confirmed the Secured Unit has one smoking apron that has a tear in it. LPN #6 stated, We do the best we can. Observation and interview on 11/3/2022 at 8:57 AM, the Administrator stated, The smoking aprons should be hanging on the wall as you go out to the patio where residents smoke or in the cabinets in the Sun Room. Continued observation and interview in the Sun Room as you walk out to the patio, the Administrator confirmed no smoking aprons were hanging on the wall or in the cabinets. The Administrator stated, I ordered 6 yesterday. I promise the aprons are usually hanging here on the wall. Review of the medical record revealed Resident #6 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Unspecified Dementia, Unspecified Severity, with other Behavioral Disturbance, Other Symptoms and Signs involving Cognitive Functions and Awareness, and Disorientation. Review of the undated care plan history for Resident #6 revealed assessment/focus for short attention span evidenced by wandering in and out of activities initiated on 3/3/2022 and revised for elopement risk on 11/1/2022 after surveyor request for documentation on 10/31/2022. Review of Resident #6's Clinical Health Status Evaluation dated 10/7/2022 (readmission date) revealed she was at risk for elopement. Continued review revealed question #5 related to history of elopement was answered yes, which prompted to implement care plan and care plan was not updated to reflect risk for elopement. Review of the medical record revealed Resident #7 was admitted to the facility on [DATE] with diagnoses which included Alzheimer's Disease and Wandering. Review of the undated care plan history for Resident #7 revealed a focus for fall risk related to medication, impaired cognition and wanders initiated 9/28/2022. Continued review revealed a focus for risk of elopement related to wandering initiated 11/1/2022, after surveyor request for documentation on 10/31/2022. Review of Resident #7's Elopement Risk Evaluation dated 8/23/2022 revealed she was at risk for elopement. Continued review revealed question #5 related to history of elopement was answered yes, which prompted to implement care plan and care plan was not updated to reflect risk for elopement. Observation and interview on 11/1/2022 at 5:03 PM and 5:52 PM, revealed the DNS (Director of Nursing Services) confirmed the QAPI plan of action included review of the care plans for those at risk for elopement to ensure facility compliance. She confirmed any time there was a positive risk assessment she expected the care plan to be updated to reflect the outcome of the assessment. Observation and interview with the MDS (Minimum Data Set) Coordinators and the ADON (Assistant Director of Nursing) on 11/2/2022 at 4:55 PM, revealed MDS Coordinator #1 reviewed Resident #5's care plan and confirmed there was no care plan for elopement prior to 11/1/2022. She confirmed there had been a care plan for elopement due to anger at placement that had been resolved on 10/10/2022. MDS Coordinator #1 confirmed Resident #6 and Resident #7 did not have a care plan for elopement prior to 11/1/2022. During a telephone interview on 11/2/2022 at 9:16 AM, RN (Registered Nurse) #1 confirmed interventions for resident's at risk for elopement would be reflected in their care plan. During an interview on 11/2/2022 at 4:45 PM, the ADON confirmed she had changed Resident #5's care plan on 11/1/2022 from risk due to anger on placement to wandering because she did not display anger at placement anymore. She stated she did not know why the care plan indicated the change was a revision rather than initiation. She confirmed she had added elopement due to dementia to Resident #6 and Resident #7 because anyone on the Secured Unit should have a care plan for elopement. She stated the MDS Coordinator updated the care plans when a risk was identified. Review of the resident's care plans revealed they were not updated until the surveyor requested a copy of the care plan. The surveyors verified acceptable Immediate Action Removal Plan on 11/3/2022 at 11:15 PM by: 1. On 11/3/2022 the ADON and Director of Clinical Operations (DCO) reviewed the Care Plans for Residents #6, and #7 to assure accuracy. 2. On 11/3/2022 ADON and DCO reviewed all care plans to ensure all were updated and current for elopement risk and proper interventions were put into place. 3. All new admissions, readmissions and any resident who has had a change in condition will be audited to ensure the Interdisciplinary Team (IDT) or a member of the team reviews the elopement risk assessment for accuracy, care plan development if an elopement risk is identified and that proper interventions have been put in place for safety. During clinical start-up meeting, the IDT will review progress notes and clinical alerts to monitor for any condition changes that would require a new elopement risk assessment. The Administrator, Director of Clinical Operations, Regional [NAME] President or another member of the Support Center will review weekly to ensure compliance. 4. Any issues noted will be corrected immediately and reported to the Administrator and the QAPI committee. QAPI meetings will be held weekly and as needed until the jeopardy is cleared. 5. All smoking assessments were updated for all residents who smoke by DNS and ADON on 11/3/2022. Also care plans and [NAME] were updated by the members of the nursing management team on 11/3/2022. 6. Monitoring: all new admit, readmits or change in status will have IDT review of their smoking risk assessment to determine accuracy, supervision status and additional safety intervention. A member from the IDT will confirm the care plan/[NAME]/education for any tobacco users.
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, Facility Reported Incident (FRI) review, medical record review, observation, and interview, the...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, Facility Reported Incident (FRI) review, medical record review, observation, and interview, the facility failed to ensure 1 of 14 sampled residents (Resident #4) received adequate supervision to prevent an avoidable accident. The facility failed to ensure safe smoking for 6 of 17 sampled residents (Resident #5, Resident #8, Resident #9, Resident #10, Resident #12, and Resident #18) reviewed for tobacco product use. The facility failed to ensure igniting materials (lighters/matches) were secured in a safe manner for 3 of 17 sampled residents (Resident #8, Resident #9, and Resident #10) reviewed for smoking. The facility's failure to provide adequate supervision resulted in Resident #4's elopement, and failure to supervise residents who smoke, and failure to store igniting materials in a safe manner, placed the residents in Immediate Jeopardy, (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment or death to a resident). The Administrator and Director of Nursing Services (DNS) were notified of the Immediate Jeopardy on 11/3/2022 at 11:55 AM in the Administrator's office. The Facility was cited Immediate Jeopardy at F-689. The facility was cited at F-689 at a scope and severity of L, which is Substandard Quality of Care. The Immediate Jeopardy was removed onsite and was effective from 8/22/2022 to 11/4/2022 at 1:15 AM. An acceptable Immediate Action Removal Plan, which removed the immediacy of the jeopardy, was received on 11/4/2022 at 12:55 AM. The corrective actions were validated onsite by the surveyors on 11/4/2022 at 1:15 AM. The facility is required to submit a Plan of Correction. The findings include: Review of the facility's policy titled, Safe Smoking, dated 11/1/2016, revealed .To maximize our ability to provide a safe environment for all residents/patients who smoke, while taking into account non-smoking residents .to assess the ability to smoke safely and determine any measures needed to protect residents from possible self-inflicted injury due to smoking .any resident who identifies themselves as desiring to smoke or use an electronic nicotine delivery system [ENDS] will be assessed for safety related to smoking. This assessment will be reviewed and updated with any change of condition .staff members will monitor or obtain fire igniting materials [matches/lighters] for the benefit of smokers at the nurses' station or other designated location. Other electronic nicotine delivery systems [vaporizers, e-cigatettes] will be treated the same way as fire igniting materials and maintained at the nurses' station or other designated location . Review of the facility's policy titled, Safe Tobacco Use, revised on 11/3/2022, revealed .Tobacco materials (cigarettes/cigars/chewing tobacco/snuff) themselves, in addition to fire igniting materials, may be controlled if smoking policy violations have occurred or as a general policy for all residents . Review of the facility's policy titled, Accidents and Supervision, dated 10/2022, revealed, .The resident environment will remain as free of accident hazards as is possible .Each resident will receive adequate supervision and assistive devices to prevent accidents .Implementing interventions to reduce hazard(s) and risk(s) .Supervision is an intervention and a means of mitigating accident risk. The facility will provide adequate supervision to prevent accident . Review of the medical record revealed Resident #5 (who resides on the Secured Unit) was admitted to the facility on [DATE] with diagnoses which included Dementia, Nicotine Dependence, and Other Symptoms and Signs involving Cognitive Functions and Awareness. Review of the Quarterly MDS assessment for Resident #5 dated 8/27/2022 revealed a BIMS score 7, which indicated severe cognitive impairment. Continued review revealed Resident #5 required supervision with transfers, walk in room, walk in corridor, and locomotion on unit. Review of the undated Care Plan for Resident #5 revealed a focus for, .At risk for smoking related injury . Interventions included, .Assist to and from Designated Smoking area .Assure smoking material is extinguished prior to patient leaving smoking area .Observe patient for unsafe smoking behaviors or attempts to obtain smoking material from outside sources .Place patient in position to assure visualization of ashtray . Review of Resident #5's (who was severly cognitively impaired) Smoking assessment dated [DATE], revealed Resident #5 exhibited signs of confusion but was able to understand living center's times and place to smoke. Review of the medical record for Resident #8 revealed he was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Acute Respiratory Failure with Hypoxia, Cognitive Communication Deficit, and Tobacco Use. Review of the Quarterly MDS assessment for Resident #8 dated 9/17/2022 revealed a BIMS score of 15, which indicated no cognitive impairment. Continued review revealed he required extensive assistance with bed mobility, dressing, toilet use, and personal hygiene. Continued review revealed he was total dependence for bathing. Review of the undated Care Plan for Resident #8 revealed a focus for, .[Named resident] is a smoker . Interventions included, .Instruct resident about smoking risks and hazards and about smoking cessation aids that are available .Instruct resident about the facility policy on smoking: locations, times, safety concerns .Notify charge nurse immediately if it is suspected resident has violated facility smoking policy .Observe clothing and skin for signs of cigarette burns .The resident requires a smoking apron while smoking . Review of Resident #8's Smoking assessment dated [DATE], revealed Resident #8 currently smokes. Review of the medical record revealed Resident #9 was admitted to the facility on [DATE] with diagnoses which included Hemiplegia and Hemiparesis Following Cerebral Infarction, Muscle Weakness, and Tobacco Use. Review of the Quarterly MDS assessment for Resident #9 dated 9/20/2022 revealed a BIMS score of 12, which indicated moderate cognitive impairment. Continued review revealed she required extensive assistance for bed mobility, transfer, dressing, and personal hygiene. Review of the Care Plan for Resident #9 revealed she had no focus for smoking. Review of Resident #9's clinical assessments revealed no smoking assessment. Review of the medical record revealed Resident #10 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Chronic Obstructive Pulmonary Disease, Type 2 Diabetes Mellitus, and Tobacco Use. Review of the Annual MDS assessment for Resident #10 revealed a BIMS score of 14, which indicated no cognitive impairment. Continued review revealed he required extensive assistance with bed mobility, dressing, and personal hygiene. Review of the undated Care Plan for Resident #10 revealed a focus for .[Named resident] is at risk for smoking related injury . Interventions included, .Assist resident to and from designated smoking area .Assure smoking material is extinguished prior to leaving smoking area .Provide resident a smoking apron while smoking .Resident not to have smoking materials on person .Storage of smoking materials per facility policy . Review of Resident #10's Clinical Health Status Evaluation dated 7/27/2022, revealed a smoking evaluation completed. The Smoking Assessment for Resident #10 was not completed quarterly, according to the facility's assessment schedule. Review of the medical record revealed Resident #11 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Type 2 Diabetes Mellitus, Dysphagia, and Gastroparesis. Review of the Quarterly MDS assessment for Resident #11, dated 10/13/2022, revealed a BIMS score of 15, which indicated no cognitive impairment. Continued review revealed she required extensive assistance with bed mobility, dressing, toilet use, and personal hygiene. Continued review revealed she was dependent with transfers and bathing. Review of the undated Care Plan revealed Resident #11 had a focus for .at risk for smoking related injury related to: Limited mobility . Interventions included, .Assure smoking material is extinguished prior to patient leaving smoking area .Complete smoking safety assessment per Center policy .Patient not to have cigarettes or smoking material on person .Place patient in position to assure visualization of ashtray .Provide smoking apron while smoking .Review smoking policy with patient and or family . Review of Resident #11's Smoking assessment dated [DATE], revealed she exhibited signs of confusion and no answer for understanding of the living center's smoking policy. The Smoking Assessment for Resident #11 was not completed quarterly according to the facility's assessment schedule. Review of the medical record revealed Resident #12 was admitted to the facility on [DATE] with diagnoses which included Nontraumatic Intracranial Hemorrhage, Cognitive Communication Deficit, and Tobacco Use. Review of the admission MDS assessment for Resident #12 dated 8/11/2022 revealed a BIMS score of 5, which indicated severe cognitive impairment. Continued review revealed she required supervision with bed mobility, transfers, walking, dressing, and eating. Continued review revealed she required extensive assistance with toilet use and bathing. Review of the undated Care Plan revealed Resident #12 had a focus for .at risk for smoking related injury . Interventions included, .supervise resident while smoking and Assure smoking material is extinguished prior to patient leaving smoking area .Complete smoking safety assessment per Center policy .Observe patient for unsafe smoking behaviors or attempts to obtain smoking material from outside sources .Patient not to have cigarettes or smoking material on person .Provide smoking apron while smoking .Review smoking policy with patient and or family . Review of Resident #12's Clinical Health Status Evaluation completed on 8/4/2022, revealed no smoking assessment. Review of the medical record revealed Resident #13 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Hemiplegia and Hemiparesis, Iron Deficiency Anemia, and Hypokalemia. Review of the Quarterly MDS assessment for Resident #13 dated 9/22/2022 revealed a BIMS assessment was not done because resident is rarely or never understood and has long and short term memory problems. Continued review revealed she required extensive assistance of 2 or more people for bed mobility, transfer, dressing, toilet use, personal hygiene, and total dependence for bathing. Review of the undated Care Plan revealed Resident #13 had a focus for .at risk for smoking related injuries . Interventions included, .Complete smoking safety assessment .Observe patient for unsafe smoking behaviors or attempts to obtain smoking material from outside sources. Immediately inform facility management .Patient not to have cigarettes or smoking material on person .Provide smoking apron while smoking .Provide smoking assistive device .Storage of smoking materials per Center policy . Review of Resident #13's Smoking assessment dated [DATE], revealed she currently smokes, has quit smoking recently, and resident does not wish to quit smoking. The Smoking Assessment for Resident #13 was not completed quarterly according to the facility's assessment schedule. Review of the medical record revealed Resident #14 was admitted to the facility on [DATE] with diagnoses which included Cognitive Communication Deficit, Tobacco Use, and Muscle Weakness. Review of the Quarterly MDS assessment for Resident #14 dated 11/3/2022 revealed a BIMS score of 12, which indicated moderate cognitive impairment. Review of the undated Care Plan for Resident #14, revealed, .has the potential for injury r/t [related to] being a smoker. He has a hx [history] of noncompliance with smoking policy. Gets cigarettes from other residents . Interventions included, .keep all smoking materials at nursing station .observe for burn holes on his skin, on his clothing or bed linen and report concerns .observe for safety when he is smoking .redirect when he is inappropriate in smoking habits .Resident to smoke in designated areas only .to wear smoking apron while smoking for safety . Review of Resident #14's Smoking assessment dated [DATE], revealed he currently smokes. The Smoking Assessment for Resident #14 was not completed quarterly according to the facility's assessment schedule. Review of the medical record revealed Resident #15 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Peripheral Vascular Disease, Dysphagia, and Tobacco Use. Review of the Quarterly MDS assessment for Resident #15 dated 9/28/2022 revealed a BIMS score of 11, which indicated moderate cognitive impairment. Review of the undated Care Plan for Resident #15 revealed a focus for, .At risk for smoking related injury related to: Cigarette holes burn in clothing . Interventions included, .Complete smoking assessment per Center policy .Patient not to have cigarettes or smoking material on person .Review smoking policy with patient and or family .Storage of smoking materials per Center policy . Review of Resident #15's Smoking assessment dated [DATE], revealed he currently smokes. The Smoking Assessment for Resident #15 was not completed quarterly according to the facility's assessment schedule. Review of the medical record revealed Resident #16 was admitted to the facility on [DATE] with diagnoses which included Unspecified Convulsions, Tobacco Use, and Personal History of Traumatic Brain Injury. Review of the Quarterly MDS assessment for Resident #16 dated 10/20/2022, revealed a BIMS score of 12, which indicated moderate cognitive impairment. Continued review revealed he required extensive assistance for bed mobility, transfers, toilet use, and personal hygiene. Continued review revealed total dependent with bathing. Review of the undated Care Plan for Resident #16 revealed a focus for, .[Named resident] is at risk for smoking related injuries . Interventions included, .Assist to and from Designated Smoking area .Assure smoking material is extinguished prior to patient leaving smoking area .Complete smoking safety assessment per Center policy .Observe patient for unsafe smoking behaviors or attempts to obtain smoking material from outside sources. Immediately inform facility management .Patient not to have cigarettes or smoking material on person .Place patient in position to assure visualization of ashtray .Provide smoking apron while smoking .Storage of smoking materials per Center policy . Review of Resident #16's Smoking assessment dated [DATE], revealed he exhibits signs of confusion but able to understand the living center's smoking policy. Continued review of the Smoking Assessment revealed, The resident untilizes a burn free bib and is with a staff member when he is outside smoking. The Smoking Assessment for Resident #16 was not completed quarterly according to the facility's assessment schedule. Review of the medical record revealed Resident #17 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Cerebral Infarction, Chronic Pain Syndrome, and Aphasia. Review of the Quarterly MDS assessment for Resident #17 dated 8/23/2022 revealed a BIMS score of 10, which indicated moderate cognitive impairment. Continued review revealed he required limited assistance with bed mobility, transfers, dressing and personal hygiene. Review of the undated Care Plan for Resident #17 revealed a focus for, .is at risk for smoking related injury . Interventions included, .Assure smoking material is extinguished prior to patient leaving smoking area .Complete smoking safety assessment per Center policy .Observe patient for unsafe smoking behaviors or attempts to obtain smoking material from outside sources. Immediately inform facility management .Patient not to have cigarettes or smoking material on person .Provide smoking apron while smoking .Review smoking policy with patient and or family .Storage of smoking materials per Center policy . Review of Resident #17's Smoking assessment dated [DATE], revealed resident currently smokes. The Smoking Assessment for Resident #17 was not completed quarterly according to the facility's assessment schedule. Review of the medical record revealed Resident #18 was admitted to the facility on [DATE] with diagnoses which included Type 2 Diabetes Mellitus, Dependence on Oxygen, and Anxiety. Review of the Quarterly MDS assessment for Resident #18 dated 8/6/2022 revealed a BIMS score of 14, which indicated no cognitive impairment. Continued review revealed he required limited assistance with bed mobility, supervision for transfer, limited assistance with dressing and supervision for toileting and hygiene. Review of the undated Care Plan for Resident #18 revealed no focus for tobacco use. Review of Resident #18's Smoking assessment dated [DATE] revealed Resident #18 does not smoke. The assessment does not mention the fact that he uses smokeless tobacco. Review of Resident #18's Clinical Health Status Evaluation dated 11/17/2021, revealed a diminished awareness of safety and confusion with memory problem. Observation and interview on 11/2/2022 at 12:10 PM, revealed Resident #8 (Resident Council President), Resident #9, and Resident #10 outside of the Sun Room, smoking with no supervision, no smoking aprons, or staff present on the patio. Continued observation revealed Resident #8 had his cigarettes and a lighter, Resident #9 had a cigarette pouch with a lighter in the side of the pouch, and Resident #10 had a pack of cigarettes in his electric wheel chair with a lighter in his hand. Resident #8, Resident #9 and Resident #10 stated they can come out and smoke whenever they want to smoke. Continued observation of the patio revealed no smoking aprons available for resident. Observation and interviews on the Secured Unit on 11/2/2022 at 12:40 PM, revealed CNA #3 sitting at a table in the Day Room with 9 cognitively impaired residents sitting around her. The Day Room opens to the outside patio. Continued observation revealed 2 residents (Resident #5 and Resident #12) outside smoking on the patio with Resident #12 sitting with her back to the glass panel, which prevented visualization of the resident smoking, and Resident # 5 sitting at the patio table. Neither residents were wearing a smoking apron and no staff members were outside supervising the 2 residents. Continued observation of the secured unit revealed 2 other residents pacing the hall. CNA #3 confirmed Resident #5 and Resident #12 were outside smoking. CNA #3 stated, We watch them from the inside [referring to watching the residents from the inside Secured Day Room through the glass panel to patio]. Observation and interview on 11/2/2022 at 2:52 PM revealed Resident #8, Resident #9 and Resident #10 outside smoking on the patio that exits from the Sun Room. All 3 residents were unsupervised and not wearing a smoking apron. Resident #9 had her cigarette pouch with the lighter in the side of pouch and she was smoking. Resident #10 was sitting in his electric wheel chair brought out his cigarette from his bag hanging on the side of the wheel chair and pulled out his lighter to light his cigarette and began smoking. Resident #18 was sitting outside and revealed he had a tobacco pouch in his mouth and showed this surveyor his tobacco can that was in his pocket. Resident #18 confirmed he keeps his tobacco in his pocket and doesn't leave it at nurses station. Observation and interview on 11/2/2022 at 4:30 PM revealed Resident #8 and Resident #9 outside smoking. Resident #9 was asked if she ever wears a smoking apron and she stated, The aprons are just worn out and we don't have enough. Today when staff brought another resident out to smoke they pulled off my apron and gave it to them. Observation and interview in Resident #10's room on 11/2/2022 at 5:45 PM, it was noted an electronic nicotine delivering system (vaporizer) was lying on the overbed table. The Administrator confirmed the electronic nicotine delivering system was on the overbed table. Resident #10 confirmed his cigarettes and lighter were in the bag hanging on his electronic wheel chair. Continued interview with the Administrator outside of Resident #10's room, she stated, We try to keep stuff out of the room. During an interview on 11/3/2022 at 8:20 AM, the DNS printed the smoking assessments completed over the last year and confirmed the smoking assessments were not completed quarterly, and some questions on the assessments are not completed for the following residents: Resident #9, Resident #10, Resident #11, Resident #12, Resident #13, Resident #14, Resident #15, Resident #16, and Resident #17. During an observation and interview on 11/3/2022 at 8:50 AM, LPN #6 confirmed the Secured Unit has one smoking apron that has a tear in it. LPN #6 stated, We do the best we can. Observation and interview on 11/3/2022 at 8:57 AM, the Administrator stated, The smoking aprons should be hanging on the wall as you go out to the patio where residents smoke or in the cabinets in the Sun Room. The Administrator confirmed no smoking aprons were hanging on the wall or in the cabinets in the Sun Room. The Administrator stated, I ordered 6 yesterday, I promise the aprons are usually hanging here on the wall. During an observation and interview in the smoking area of patio that exits from the Sun Room on 11/3/2022 at 9:15 AM, the Maintenance Director confirmed candy wrappers and paper were in the cigarette receptacle where the residents drop their cigarette butts. Continued observation and interview on the Secured Unit outside smoking area on 11/3/2022 at 9:20 AM, the Maintenance Director confirmed cigarette butts were in a terra [NAME] pot and no other cigarette butt receptacle was present. The Maintenance Director confirmed the fire extenquisher hanging outside on the patio has not been checked since 2020. The Maintenance Director stated, I will be honest with you. I didn't even know that the fire extenquisher was out here. During an interview on 11/3/2022 at 8:55 AM, the Administrator stated, The smoking assessments should say whether the resident wears a smoking apron or not. During an interview on 11/3/2022 at 9:32 AM, the Administrator confirmed the employees should know what type of receptacle they should be using to put cigarette butts in when the residents smoke. During an interview on 11/3/2022 at 12:00 PM, Resident #8 stated, I understand the smoking is a safety issue. It should have been dealt with before. During an interview on 11/3/2022 at 4:50 PM, CDO (Clinical Director of Operations) confirmed a resident with confusion would not be a safe smoker. The CDO stated, We need to fix that smoking assessment to require supervision if the resident exhibits confusion. She stated, I will contact the Senior [NAME] President of Clinical Operations to request the Smoking Assessment to reflect a confused resident should automatically be supervised. The CDO confirmed the facility did not have a policy to address smokeless tobacco use. The surveyors verified acceptable Immediate Action Removal Plan on 11/4/2022 at 1:15 AM by: 1. On 11/2/2022, the Assessment Nurses and the Nurse Manager spoke to each known tobacco user regarding the smoking policy and ensured residents did not have smoking materials on their person or in their room. During the process, the team found 5 of 16 residents had cigarettes, lighters, and vaping materials on their person. 2. The Administrator met with the Administration Team on 11/2/2022 and educated them on the smoking policy and in-serviced them that supervised smokers can only smoke with a staff member present in the smoking area. Tobacco users were re-educated regarding the Smoking policy by the Social Services Director and the Activities Director. 3. The facility placed all smoking materials in a ziplock bag and labeled them with the resident's name and safe smoking information and secured them at nurse's station. 4. A list of residents who smoke was placed on the wall in the laundry room, which is directly off the smoking area. 5. Designated supervised smoking times will begin 11/4/2022 for those residents who require supervision. 6. On 11/3/2022, Director of Clinical Education in-serviced all available staff members regarding tobacco policy, designated supervised smoking times, signing out smoking materials for residents, and will continue to provide education. All staff must receive the in-service before they work another shift. 7. All smoking assessments were updated for all residents who smoke by the DNS and the ADON on 11/3/2022. Also care plans and Kardex were updated by the members of the nursing managment team on 11/3/2022. 8. All new admits, re-admits, and upon change of status residents will have a new Safe Smoking Assessment. 9. The IDT team will conduct random observations of the smoking area 7 times a day for 30 days to validate adherence to the Tobacco/Smoking policy. 10. The corporate office updated the Safe Smoking Policy to Safe Tobacco Policy to reflect the addition of oral tobacco products. 11. On 11/3/2022 the Senior [NAME] President of Clinical Operations submitted a request to (Named Electronic Medical Record Company) representative to revise the Smoking/Tobacco Assessment. 12. All nurses were educated on the change to the Smoking/Tobacco Assessment. 13. The Administator will hold an ad hoc QAPI meeting 11/4/2022 to discuss the revised Tobacco policy and the procedures for designated supervised smoking times. Any issues with complaince identified will be immediately corrected and reported to the Administrator and the QAPI team. Review of the facility's policy titled, Elopement, dated 4/2017, revealed, .To establish a process that identifies risk and establishes interventions to mitigate the occurrence of elopements .Newly admitted or re-admitted residents are assessed for elopement risk .If an elopement risk is determined an individualized plan is established and intervention is initiated to mitigate that risk . Review of the facility's policy titled, Accidents and Supervision, dated 10/2022, revealed, .The resident environment will remain as free of accident hazards as is possible .Each resident will receive adequate supervision and assistive devices to prevent accidents .Implementing interventions to reduce hazard(s) and risk(s) .Supervision is an intervention and a means of mitigating accident risk. The facility will provide adequate supervision to prevent accident . Review of the facility's policy titled, Policy and Procedure, Dementia, Family Questionnaire, dated 5/2021, revealed, .To assess appropriate diagnosis and placement possibilities in The Memory Care Unit .To serve as a guide to the resident's initial care plan and overall approach assisting the resident to a positive adjustment to placement in The Memory Care Unit .families continue to be an integral part of the resident's life .family members are included, if possible, in the assessment and reassessment of .Elopement risk assessment . Review of the FRI #202282221816 revealed the facility reported the elopement of Resident #4 to the State Agency and the local police department. The investigation states Resident #4 eloped from the Secure Unit on 8/22/2022 at approximately 5:30 PM. Continued review revealed the investigation alleges Resident #4 set off an alarm on the back door of the Secured Unit and then was able to push on the entrance door until the alarm sounded and the doors opened. The investigation alleges staff responded to the alarming doors. The investigation alleges Resident #4 was let out of the facility by a staff member that works as needed and then walked approximately 1200 feet from the front door. The investigation alleges the nearest busy street was 1584 feet and the next busy street was 2112 feet. There were statements provided by staff, in-services provided to all disciplines, except dietary. Elopement drills were provided to all shifts and Quality Assurance Performance Improvement (QAPI) meeting minutes were copied and provided. Confirmation received from Administrator for QAPI meeting minutes provided to surveyor voluntarily for removal from the facility. Review of the medical record revealed Resident #4 was admitted to the facility on [DATE] with diagnoses which included Other Symptoms and Signs Involving Cognitive Functions and Awareness, Unspecified Dementia, Alzheimer's Disease, and Other Specified Personal Risk Factors, Not elsewhere Classified. Review of the Special Care Unit Criteria Review (facility document used during preadmission review) for Resident #4 dated 8/18/2022, revealed, .Describe resident's special concerns .Wanders, Sleepwalks, Exit Seeking . Continued review revealed the review was signed by the Memory Care Director (MCD), DNS, and the Administrator. Review of Resident #4's Clinical Health Status Evaluation dated 8/22/2022 at 11:35 AM, revealed questions answered as yes which included the resident was physically able to leave the building on her own, she was cognitively impaired, she made repetitive statements about going home, there was a history of wandering or elopement, the resident wandered aimlessly about the facility and/or exhibited night wandering. Continued review revealed resident was at risk for elopement and was placed on the secured unit. Review of the Progress Notes for Resident #4 revealed, .8/22/2022 20:15 [8:15 PM] .this evening around dinner time, [Named CNA (Certified Nursing Assistant)], asked me if I had seen [Named Resident] #4 .[Named CNA] stated that the resident went to the bathroom during dinner trays being passed and staff told pt [patient] to return to dinning [dining] area to eat .the alarm was not heard during this elopement, if so, actions would have been taken more promptly then [than] they were . Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #4 had a BIMS score of 3, which indicated severe cognitive impairment. Observation of (Named Street) on 11/4/2022 at 5:20 PM to 5:40 PM, revealed 153 total vehicles, an average of 7.65 vehicles per minute passed the area where Resident #4 crossed the street and was walking along the side of the road. Included in the total of 153 vehicles were 5 postal delivery semi-trucks and 3 ambulances. Continued observation revealed 26 small postal delivery trucks parked in back of the post office. During an interview on 10/31/2022 at 3:20 PM, the MCD stated on 8/22/2022 at the time of Resident #4's elopement there was 1 LPN (Licensed Practical Nurse) and 1 CNA assigned on the secured unit. She stated after investigation she felt Resident #4 had eloped, from the secure unit by following someone out the entrance doors. She stated the evening meal trays were brought in through the side door and the tray cart blocked the entrance/exit door to the hall[TRUNCATED]
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on the job description review and interview, Administration failed to administer the facility in a manner that enabled the facility to use its resources effectively and efficiently to attain the...

Read full inspector narrative →
Based on the job description review and interview, Administration failed to administer the facility in a manner that enabled the facility to use its resources effectively and efficiently to attain the highest practicable well being of the residents. Administration failed to provide oversight, ensure a safe environment, complete a thorough investigation of resident elopement, and conduct an ad hoc Quality Assurance and Performance Improvement (QAPI) Committee meeting that identified the appropriate root cause of an elopement to implement appropriate interventions. Administration failed to ensure Elopement Books were updated, failed to educate all staff on elopement risks, failed to update the care plans, which placed 3 of 14 sampled residents (Resident #5, Resident #6, and Resident #7) in Immediate Jeopardy (IJ) when a resident (Resident #4,) a cognitively impaired resident with wandering and exit seeking history and behaviors, exited the facility and was located across a busy street walking along the roadside. Administration also failed to ensure resident care plans and interventions for safe smoking were implemented, Safe Smoking Evaluations were accurately completed, and supervision was provided to residents who smoke for 6 of 17 sampled residents (Residents #5, Resident #8, Resident #9, Resident #10, Resident #12, and Resident #18), who use tobacco products, and 3 of 17 residents (Residents #8, Resident #9, and Resident #10) who use igniting materials (lighters/matches) were secured in a safe manner, which placed all 92 residents residing in the facility in IJ, at a severity level of L, which had the potential to result in serious injury, harm, impairment, or death. The Administrator was notified of the Immediate Jeopardy on 11/4/2022 at 12:25 PM in the Administrator's office. The facility was cited an Immediate Jeopardy IJ at F-835 at a scope and severity of L. The Immediate Jeopardy was removed onsite and was effective from 8/22/2022 to 11/4/2022. An acceptable Immediate Action Removal Plan, which removed the immediacy of the Jeopardy, was received on 11/4/2022 at 11:25 AM. The corrective actions were validated onsite by surveyors on 11/4/2022 at 7:40 PM. The facility's noncompliance at F-835 continues at a scope and severity of F for monitoring of the effectiveness of the corrective actions. The findings include: Review of the Job Description for the Administrator revealed, .Directs, oversees and manages the 24/7 day to day operations of the [Named Company] post-acute care center .Key Responsibilities Ensure the patient and resident is the center of every decision; Serve as the center abuse coordinator. Strives to ensure the safety of all residents within the center; ensures education and understanding of all team members of abuse recognition, protecting and reporting responsibilities; responds swiftly to any allegation of abuse, neglect, or misappropriation by protecting, investing and making any required reporting; .Ensure adoption of [Named Company]'s policies, guidelines and standards; .Ensure that quality care and services is provided to all patients, residents and that it meets the satisfaction of the patient, resident, family, physicians and other partners; .Lead an effective Quality Assurance and Process Improvement (QAPI) Program; . Accidents: Failure to ensure adequate supervision for 1 of 14 sampled residents (Resident #4), which resulted in an elopement. Failure to ensure safe smoking/tobacco use for 12 of 16 sampled resdents (Resident #5, Resident 8, Resident #9, Resident #10, Resident #11, Resident #12, Resident #13, Resident #14, Resident #15, Resident #16, Resident #17, and Resident #18) reviewed for smoking/tobacco use. Failure to secure igniting materials (lighters/matches) for 3 of 17 sampled residents (Residents #8, Resident #9, and Resident #10) which placed all 92 residents in the facility at risk. Refer to F689. Care Plans: Failure to ensure care plans were developed 3 of 14 sampled residents (Residents #5, Resident #6, and Resident #7) reviewed for elopement. The facility failed to implement 2 of 16 sampled residents (Resident #9 and Resident #18) reviewed for safe smoking/tobacco use. The facility failed to implement interventions for care plans on 3 of 16 sampled residents (Resident #5, Resident #10, and Resident #12) reviewed for safe smoking. Refer to F656. QAPI: Failure to identify the root cause of an avoidable accident. Failed to implement plan of action interventions for an elopement. Refer to F867 During an interview on 11/1/2022 at 1:28 PM, the Administrator confirmed the investigation did not determine exactly how Resident #4 eloped from the Secure Unit on 8/22/2022. The Administrator voluntarily provided the surveyors the QAPI Committee Meetin minutes. She confirmed she did not measure the exact distance to where Resident #4 was found. She accepted the distance measurement to where Resident #4 was located from Licensed Practical Nurse #2. Continued interview the Administrator confirmed she could not recall exactly where Resident #4 had been located after eloping from the facility. She stated she did not recall being aware of Resident #4 crossing the street. She stated she trusted LPN #2 and believed she was honest in making any statements about where she located Resident #4 after the elopement. The Administrator did not correctly identify the root cause of the elopement, and failed to implement interventions/actions discussed in the plan of action. During an interview on 11/1/2022 at 3:00 PM, a Dietary Chef confirmed he had not been in-serviced on elopement by the facility or his agency. Observation and interview on 11/1/2022 at 4:55 PM, revealed the Administrator reviewed the elopement books with the surveyors. The elopement books were noted to have numerous resident face sheets and elopement assessments that revealed numerous residents who were not at risk for elopement. During interview the Administrator stated, I decided to make a book for identification purposes, and she confirmed that the elopement book did not contain only the residents at risk for elopement. The Administrator confirmed that the elopement books were not up to date related to the plan of correction noted in the QAPI meeting documentation completed on 8/23/2022. During an interview on 11/3/2022 at 8:55 AM, the Administrator confirmed, The smoking assessments should say whether the resident wears a smoking apron or not. Observation and interview on 11/3/2022 at 8:57 AM, the Administrator stated, The smoking aprons should be hanging on the wall as you go out to the patio where residents smoke or in the cabinets in the Sun Room. The Administrator confirmed no smoking aprons were hanging on the wall or in the cabinets in the Sun Room. The Administrator stated, I ordered 6 yesterday, I promise the aprons are usually hanging here on the wall. During an interview on 11/3/2022 at 9:32 AM, the Administrator confirmed the employees should know what type of receptacle they should be using to put cigarette butts in when the residents smoke. The surveyors verified acceptable Immediate Action Removal Plan on 11/4/2022 at 7:40 PM by: 1. On 11/4/2022 the surveyors verified the Regional [NAME] President and DCO conducted training with the Administrator and DON regarding the following topics utilizing resources from CMS Appendix PP, Quality Initiative Organizations and Diversicare policy: a. CMS AQPI Training 8/22 Alliant QIO Fishbone Diagram Worksheet b. QAPI Center Plan: Diversicare of Smyrna Policy c. Elopement- Diversicare of Smyrna Policy d. CMS Resident Rights Training 8/22 e. Diversicare Safe Tobacco Use Policy f. TN Elopement and Prevention Training 8/22 g. Phase III ROP F689-Accidents, Hazards, Supervision h. Phase III ROP F656- Care Plan i. Phase III ROP F835- Administrator j. Phase III ROP F867-QAPI 2. An Ad hoc QAPI meeting was held 11/4/2022 with the Administrator, Director of Nursing, Social Services Director, Nurse Assessment Coordinator, Activities Director, Maintenance Director, Housekeeping/Laundry Director, DCO, Sales/Marketing Director, ADNS, Staffing/Workforce Manager, Director of Care Coordination, Human Resources, Memory Care Director, Business Office Manager, and 2 Unit Managers.
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

QAPI Program (Tag F0867)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on facility policy review, Facility Reported Incident (FRI) review, medical record review, interviews, and observations, the facility's Quality Assurance Performance Improvement (QAPI) failed to...

Read full inspector narrative →
Based on facility policy review, Facility Reported Incident (FRI) review, medical record review, interviews, and observations, the facility's Quality Assurance Performance Improvement (QAPI) failed to identify the root cause of an avoidable accident, and failed to implement a plan of action interventions for an elopement. The facility's QAPI Committee also failed to recognize unsafe smoking practices and storage of igniting materials.The facility's failure to identify the root cause of an avoidable accident and implement plan of action interventions, and failure to recognize and prevent unsafe smoking and storage of igniting materials, placed all 92 residents residing in the facility in Immediate Jeopardy (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause serious injury, harm, impairment, or death to a resident) at a scope and severity level of L. The Administrator and Director of Nursing Services (DNS) were notified of the Immediate Jeopardy on 11/4/2022 at 12:25 PM in the Administrator's office. The Facility was cited Immediate Jeopardy at F-867. The facility was cited at F-867 at a scope and severity of L. The Immediate Jeopardy was removed onsite and was effective from 8/22/2022 to 11/4/2022 at 6:50 PM. An acceptable Immediate Action Removal Plan, which removed the immediacy of the jeopardy, was received on 11/4/2022 at 6:25 PM. The corrective actions were validated onsite by the surveyors on 11/4/2022 at 6:50 PM. The facility is required to submit a Plan of Correction. The findings include: Review of the facility's undated policy titled, QAPI Center Plan, revealed, .Quality Assurance and Performance Improvement (QAPI) .Develop and implement an improvement or corrective plan; And continuously monitor the effectiveness of our interventions .QAPI program accomplishes this by ensuring our data collection tools and monitoring systems are in place and are consistent thus allowing for retrospective responsive review, proactive analysis, system failure analysis, and corrective action .Action plans are implemented as needed to prevent recurrence . Review of the QAPI Meeting minutes, voluntarily provided to the surveyors by the Administrator, dated 8/22/2022, revealed, .On 8/22/2022 around 5:30 PM [Named Resident] .was inadvertently let out of the center .All residents with an assessment reflecting a high risk for elopement considered higher risk-the DNS completed an audit to ensure compliance with the elopement guidelines: .Wander guards verified in place and operable on 2 residents .6 Residents total at risk for elopement via the elopement assessment and DNS review .Care plans reviewed to ensure elopement prevention/approaches are in place and UTD [up to date] .Elopement books reviewed to ensure UTD .In compliance 8/23/2022 . Continued review revealed the meeting was attended by the Administrator, DNS, Medical Director, Director of Clinical Operations [DCO], Unit Manager 1, Unit Manager 2, Assistant Director of Nursing (ADON), Memory Care Director (MCD) Maintenance Director, and a representative from nursing staff. Accidents: Failure to ensure adequate supervision for 1 of 14 sampled residents (Resident #4), which resulted in an elopement. Failure to ensure safe smoking/tobacco use for 12 of 16 sampled resdents (Resident #5, Resident 8, Resident #9, Resident #10, Resident #11, Resident #12, Resident #13, Resident #14, Resident #15, Resident #16, Resident #17, and Resident #18) reviewed for smoking/tobacco use. Failure to secure igniting materials (lighters/matches) for 3 of 17 sampled residents (Residents #8, Resident #9, and Resident #10) which placed all 92 residents in the facility at risk. Refer to F689. Care Plans: Failure to ensure care plans were developed 3 of 14 sampled residents (Residents #5, Resident #6, and Resident #7) reviewed for elopement. The facility failed to implement 2 of 16 sampled residents (Resident #9 and Resident #18) reviewed for safe smoking/tobacco use. The facility failed to implement interventions for care plans on 3 of 16 sampled residents (Resident #5, Resident #10, and Resident #12) reviewed for safe smoking. Refer to F656. Observation and interview on 11/1/2022 at 4:55 PM, revealed the Administrator reviewed the elopement books with the surveyors. The elopement books were noted to have numerous resident face sheets and elopement assessments that revealed numerous residents were not at risk for elopement. During the interview the Administrator confirmed she had decided to make a book for identification purposes and the elopement books did not contain only the residents at risk for elopement. The Administrator confirmed the elopement books contained information for residents that were no longer in the facility, she confirmed the elopement books were not up to date related to the plan of correction noted in the QAPI meeting documentation completed on 8/23/2022. Observation and interview on 11/1/2022 at 5:03 PM and 5:52 PM, revealed the DNS confirmed elopement assessments should be completed upon admission, readmission and a significant change in status. She confirmed residents with a cognitive impairment that were admitted to the Secure Unit were at risk for elopement. She confirmed there were 14 residents in the Secured Unit on 8/23/2022. The DNS reviewed the elopement books on 11/1/2022 at 5:52 PM and confirmed the elopement books were not up to date. She stated, I done the elopement evaluations in the computer system, and I only found 6 residents that were at risk for elopement, only those residents at risk for elopement should have been placed in the book. She confirmed the QAPI plan of action included review of the care plans for those at risk for elopement to ensure facility compliance. She confirmed any time there was a positive risk assessment she expected the care plan to be updated to reflect the outcome of the assessment. The surveyors verified the acceptable Imedicate Action Removal Plan on 11/4/2022 at 6:50 PM by: 1. On 11/4/2022 the surveyors verified the Regional [NAME] President and Director of Clinical Operations conducted training with the Administrator and DON regarding the following topics utilizing resources from CMS Appendix PP, Quality Initiative Organizations and Diversicare policy: a. CMS AQPI Training 8/22 Alliant QIO Fishbone Diagram Worksheet b. QAPI Center Plan: Diversicare of Smyrna Policy c. Elopement- Diversicare of Smyrna Policy d. CMS Resident Rights Training 8/22 e. Diversicare Safe Tobacco Use Policy f. TN Elopement and Prevention Training 8/22 g. Phase III ROP F689-Accidents, Hazards, Supervision h. Phase III ROP F656- Care Plan i. Phase III ROP F835- Administrator j. Phase III ROP F867-QAPI 2. An Ad hoc QAPI meeting was held 11/4/2022 with the Administrator, Director of Nursing, Social Services Director, Nurse Assessment Coordinator, Activities Director, Maintenance Director, Housekeeping/Laundry Director, DCO, Sales/Marketing Director, ADNS, Staffing/Workforce Manager, Director of Care Coordination, Human Resources, Memory Care Director, Business Office Manager, and 2 Unit Managers. 3. The meeting included discussing F867 and the overall impact that QAPI can have when discussing issues that arise in the facility. Administrator explained that when the elopement occurred on 8/22/2022, the facility failed to properly identify the root cause analysis of the elopement which resulted in continued risk of elopement with the potential of serious harm. Administrator and Director of Clinical Operations discussed the need for the whole QAPI committee to be involved in finding root causes of incidents so that it is a collaborative effort. Ad hoc QAPI meetings will be held in the future when an incident arises or safety concerns are identified so that the whole committee can be involved. 4. Oversight and monitoring-The Regional [NAME] President, Director of Clinical Operations or a Diversicare Support Center Leadership team member will provide on-site oversight including review of process compliance, monitoring audits and any current investigations regarding accidents/hazards/supervision a minimum of 2 days per week x 4 weeks, then weekly for 2 weeks then monthly x 3 months. Members of the oversight team will participate in the weekly adHoc QAPI meetings each week via zoom or phone until Jeopardy is cleared.
Feb 2020 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to treat 1 of 5 residents (Resident #391) who re...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to treat 1 of 5 residents (Resident #391) who required an indwelling urinary catheter with dignity related to not covering the resident's indwelling urinary catheter drainage bag with a privacy cover, and failed to treat 4 of 17 residents with dignity who were referred to as feeders during the breakfast tray pass on 2/25/2020. The findings include: Review of the medical record, showed Resident #391 was admitted to the facility on [DATE] with diagnoses which included Retention of Urine and Alzheimer's Disease. Review of the Physician Order Report for Resident #391, dated 2/24/2020, showed .16F [size of catheter] 10 ml [milliliter] catheter . Review of Resident #391's Care Plan dated 2/24/2020, showed .Cover drain bag with privacy bag/cover . Observation of the resident's room on 2/24/2020 at 9:22 AM, and 12:25 PM, showed Resident #391's indwelling urinary catheter bag was placed on the right side of the bed facing the door without a privacy cover. During an observation and interview conducted on 2/24/2020 at 1:22 PM, in the resident's room, Licensed Practical Nurse (LPN) #1 confirmed Resident #391's indwelling urinary catheter bag was not placed in a privacy cover. During an interview conducted on 2/24/2020 at 4:14 PM, the Director of Nursing (DON) stated that her expectations were for the urinary catheter bags to be placed in a privacy cover at all times. Review of the medical record, showed Resident #14 was admitted to the facility on [DATE] with diagnoses which included Dementia and Alzheimer's Disease. Review of the Quarterly Minimum Data Set (MDS) assessment for Resident #14 dated 12/5/2019, showed the resident required extensive assistance of 1 person with eating. Review of the medical record, showed Resident #62 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included Dysphagia and Dementia. Review of the Quarterly MDS assessment for Resident #62 dated 1/31/2020, showed the resident required extensive assistance of 1 person with eating. Review of the medical record, showed Resident #64 was admitted to the facility on [DATE] with diagnoses which included Dementia and Abnormal Weight Loss. Review of the admission MDS for Resident #64 dated 1/31/2020, showed the resident required extensive assistance of 1 person with eating. Review of the medical record, showed Resident #85 was admitted to the facility on [DATE] with diagnoses which included Cerebral Infarction and Hemiplegia. Review of the admission MDS dated [DATE], showed the resident required extensive assistance of 1 person with eating. Observation of staff passing the breakfast meal trays on the 300 hallway on 2/25/2020 at 7:53 AM LPN #2 stated, The only trays left on the cart are for the feeders. During an interview conducted on 2/25/2020 at 7:55 AM, LPN #2 confirmed she referred to the residents who required assistance with dining as feeders. During an interview conducted on 2/25/2020 at 8:01 AM, the DON confirmed any resident who required assistance with meals were to be referred to as assisted diners not feeders.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility documentation review, medical record review, observation, and interview the facility failed to have a call lig...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility documentation review, medical record review, observation, and interview the facility failed to have a call light in reach for 1 of 41 residents (Resident #27) reviewed for call light placement. The findings include: Review of the facility documentation, Call Light, Use Of, showed, .When providing care to residents be sure to position the call light conveniently for the resident to use. Tell the resident where the call light is and show him/her how to use the call light .Be sure all call lights are placed on the bed at all times, never on the floor or bedside stand . Review of the medical record, showed Resident #27 was admitted to the facility on [DATE] with diagnoses which included Type 2 Diabetes, Hemiplegia and Hemiparesis Following Cerebral Infarction Affecting Left Non-Dominant Side, and Narcolepsy. Review of the Quarterly Minimum Data (MDS) assessment dated [DATE], showed Resident #27 had a Brief Interview for Mental Status (BIMS) score of 11 indicating moderate cognitive impairment. Observation in the resident's room on 2/25/2020 at 9:12 AM, showed the call light was behind the chest of drawers located on the right side of the resident. During an observation and interview conducted on 2/25/2020 at 9:25 AM, with Licensed Practical Nurse (LPN) confirmed the call light was behind the chest of drawers and not in reach for Resident #27. During an interview conducted on 2/25/2020 at 2:40 PM, with the Director of Nursing (DON) confirmed the call was to be in reach for Resident #27 on the right side at all times.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility documentation review, medical record review, and interview, the facility failed to pre...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility documentation review, medical record review, and interview, the facility failed to prevent abuse for 1 of 2 residents (Resident #42) involved in a resident to resident altercation. The findings include: Review of the facility policy, Abuse, dated June 2018, showed, .It is the policy of the center to take appropriate steps to prevent the occurrence of abuse, neglect, injuries of unknown origin and misappropriation of resident/patient property and to ensure that all alleged violations of Federal or State laws which involve mistreatment, neglect, abuse, injuries of unknown origin and misappropriation of resident/patient property are reported immediately to the Administrator/Director of Nursing of the center . Review of the medical record, showed Resident #4 was admitted to the facility on [DATE], with readmission on [DATE] with diagnoses which included Psychotic Disorder with Delusions, Vascular Dementia with Behavioral Disturbance, Major Depressive Disorder, Bipolar Disorder, Panic Disorder, and Generalized Anxiety Disorder. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE], showed Resident #4 had a Brief Interview for Mental Status (BIMS) score of 11 indicating moderate cognitive impairment. Further review showed Resident #4 had verbal behavior symptoms directed toward others. Review of the medical record, showed Resident #42 was admitted to the facility on [DATE] with diagnoses which included Hemiplegia and Hemiparesis following Cerebral Infarction Affecting Left Non-Dominant Side, Major Depressive Disorder, and Insomnia. Review of the Quarterly MDS assessment dated [DATE], showed Resident #42 was rarely/never understood. Further review showed the resident had no mood or behavioral symptoms. Review of the facility investigation dated 2/18/2020, showed a witnessed physical altercation between Resident #4 and Resident #42 in the Activity room while waiting for the activity to begin. Further review showed Resident #4 grabbed Resident #42's wrist, slapped and kicked her. During an interview conducted on 2/25/2020 at 7:30 AM, the Activity Director confirmed Resident #4 and Resident #42 had a physical altercation. Further interview she stated, When I walked into the Activity room I saw [named Resident #4] holding [named Resident #42's] wrist. I asked [named Resident #4] to let go of [named Resident #42] and before I could separate them [named Resident #4] slapped and kicked [named Resident #42]. During an interview conducted on 2/26/2020 at 2:10 PM, the Administrator confirmed Resident #4 and Resident #42 had a physical altercation on 2/18/2020.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to capture Hospice Services on the Quarterly Minimum Data Set ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to capture Hospice Services on the Quarterly Minimum Data Set (MDS) assessment for 1 of 4 residents (Resident #19) who received hospice services. The findings include: Review of the medical record, showed Resident #19 was admitted to the facility on [DATE] with diagnoses which included Dementia with Lewy Bodies and encounter for Palliative Care. Review of the Physician's Order dated 8/12/2019 showed, .Under the services of [named Hospice] . Review of the Quarterly MDS assessment dated [DATE], showed Hospices were not captured for Resident #19. During an interview conducted on 2/26/2020 at 3:25 PM, the MDS Coordinator confirmed Resident #19's Quarterly MDS dated [DATE] did not reflect hospice services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to ensure 1 of 41 residents (Resident #31) had c...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to ensure 1 of 41 residents (Resident #31) had clean and groomed fingernails. The findings include: Review of the medical record, showed Resident #31 was admitted to the facility on [DATE] with diagnoses which included Muscle Weakness, Unspecified Lack of Coordination, Major Depressive Disorder, and Anxiety Disorder. Review of the Quarterly Minimum Data Set (MDS) dated [DATE], showed Resident #31 was dependent on staff for bathing and required extensive assistance of 2 staff for personal hygiene. Review of the comprehensive care plan dated 10/15/2018, showed Resident #31 required assistance with bathing. Observations of the resident's room on 2/24/2020 at 9:17 AM and 11:13 AM, showed Resident #31 had brown debris under his fingernails on both hands. Observation of the resident's room on 2/24/2020 at 12:22 PM, showed Resident #31 lying in bed eating his lunch. Continued observation showed the resident had brown debris under his fingernails on both hands. During an observation and interview conducted on 2/24/2020 at 12:43 PM, Certified Nursing Assistant (CNA) #1 confirmed she was assigned to care for the resident on that day; she stated I gave him a bath this morning and cleaned his fingernails. During continued interview CNA #1 looked at the resident's hands and confirmed the resident had brown debris underneath his fingernails on both hands, she stated, I guess I didn't clean them as well as I should have. During an observation and Interview conducted on 2/24/2020 at 1:07 PM Licensed Practical Nurse #1 confirmed the resident had brown debris underneath his fingernails on both hands. During an interview conducted on 2/24/2020 at 5:14 PM, the Director of Nursing confirmed her expectation was for the residents' nails to be cleaned with bathing and when they were visibly dirty.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview the facility failed to implement physician's orders for 1 of 41 residents (Resident...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview the facility failed to implement physician's orders for 1 of 41 residents (Resident #88) reviewed for physician orders. The findings include: Review of the medical record, showed Resident #88 was admitted to the facility on [DATE] with diagnoses which included Type 2 Diabetes Mellitus with Hyperglycemia, Hypothyroidism, Dementia Without Behavior Disturbance, Chronic Kidney Disease, Obstructive and Reflux Uropathy. Review of the Physician Order Report dated 2/26/2020, showed, .CBC [Complete Blood Count], BMP [Basic Metabolic Panel], Free T4 [Free Thyroxine] with TSH [Thyroid Stimulating Hormone], Hepatic Panel, Lipid Panel and HgbA1C [Glycated Hemoglobin] every 6 months, (MARCH and SEPTEMBER) . Review of the medical record, showed there was no CBC, BMP, T4 with TSH or HgbA1C obtained for the month of March 2019 or September 2019. During an interview conducted on 2/26/2020 at 10:40 AM, the Director of Nursing confirmed Resident #88 did not have a CBC, BMP, Free T4 with TSH, or HgbA1C obtained in March or September 2019.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to label and date oxygen...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to label and date oxygen tubing and store nebulizer tubing in a safe and sanitary manner for 2 of 18 residents (Residents #27 and #390) receiving respiratory treatments. The findings include: Review of the facility policy titled, Departmental (Respiratory Therapy) - Prevention of Infection, dated November 2011, showed, .The purpose of this procedure is to guide prevention of infection associated with respiratory therapy tasks and equipment, including ventilators, among residents and staff .change the oxygen cannula and tubing every seven (7) days, or as needed .Infection Control Considerations related to Medication Nebulizers/Continuous Aerosol: Store the circuit in plastic bag, marked with date and resident's name, between uses . Review of the medical record, showed Resident #27 was admitted to the facility on [DATE] with diagnoses which included Type 2 Diabetes, Hemiplegia and Hemiparesis Following Cerebral Infarction Affecting Left Non-Dominant Side, and Narcolepsy. Review of the Quarterly Minimum Data (MDS) assessment dated [DATE], showed Resident #27 had a Brief Interview for Mental Status (BIMS) score of 11 indicating moderate cognitive impairment. Review of the physician order dated 2/26/2020, showed, .Oxygen at bedtime at 2 LPM [litters per minute] to use when in bed . Review of the medical record, showed Resident #390 was admitted to the facility on [DATE] with diagnoses which included Chronic Obstructive Pulmonary Disease and Heart Failure. Review of the Physician Orders dated 2/24/2020, showed .change oxygen tubing and clean 02 concentrator every Sunday night 11-7 shift .Albuterol Sulfate [a medication to treat wheezing and shortness of breath] Nebulization Solution (2.5 MG/3ML [milligram/milliliter]) 0.083% 1 inhalation orally via nebulizer every 4 hours as needed for wheezing . Observation in the resident's room on 2/24/2020 at 9:41 AM, showed Resident #27's oxygen tubing was not dated. Observation in the resident's room on 2/24/2020 at 9:46 AM and 12:38 PM, showed Resident #390's oxygen and nebulizer tubing was not dated. Continued observation showed the nebulizer tubing and mouthpiece was placed on the nebulizer machine not stored in a bag. During an observation and interview conducted on 2/24/2020 at 1:12 PM, Licensed Practical Nurse #1 confirmed Resident #390's oxygen tubing and nebulizer mouthpiece was not dated or stored in a bag. During an interview conducted on 2/26/2020 at 4:50 PM, the Assistant Director of Nursing (ADON) confirmed the oxygen tubing and equipment was to be changed and dated every Sunday night. During an interview conducted on 2/24/2020 at 5:14 PM, the Director of Nursing confirmed her expectations were for the oxygen tubing, nebulizer tubing and mouthpiece to be dated and stored in a bag when not in use.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Staffing Information (Tag F0732)

Could have caused harm · This affected most or all residents

Based on facility documentation review and interview the facility failed to post complete daily staffing sheets of nursing hours for 18 months. The findings include: Observation of the posted daily st...

Read full inspector narrative →
Based on facility documentation review and interview the facility failed to post complete daily staffing sheets of nursing hours for 18 months. The findings include: Observation of the posted daily staffing sheet on 2/24/2020 and 2/25/2020 at 9:30 AM, showed no hours posted for the nursing staff. Review of the posted daily staffing sheets dated 9/1/2018 to 2/25/2020 showed, the sheets did not have nursing hours on the daily staffing sheets. During an interview conducted on 2/25/2020 at 2:08 PM the Director of Nursing (DON) confirmed there was no nursing hours posted for 18 months.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to post signage for 1 of ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to post signage for 1 of 1 resident (Resident #85) on contact isolation. The facility failed to transport and store laundry in a safe and sanitary manner to 1 of 3 clean linen storage rooms. The facility failed to apply proper PPE (Personal Protective Equipment) before entering 1 of 1 contact isolation room. The findings include: Review of facility policy, Infection Control, dated November 1, 2017, showed, .The center's infection control policies and practices are intended to facilitate maintaining a safe, sanitary and comfortable environment and to help prevent and manage transmission of diseases and infections .Gowns required if clothing may come into contact with the patient/resident or environmental surfaces or if the patient/resident has diarrhea . Review of facility policy, Linen Handling Guidelines, dated November 1, 2017, showed, .Keep soiled and clean linen, and their respective hampers and laundry carts, separate at all times . Review of the medical record showed, Resident #85 was admitted to the facility on [DATE] with diagnoses which included Pressure Ulcer of Left Heel, Enterocolitis due to Clostridium Difficile (C-diff), Altered Mental Status, and Cerebral Infarction. Review of the Order Summary Report dated February 2020, showed an order for contact isolation on 2/6/2020 due to diagnosis of C-diff. Review of the Physician Progress Note dated 2/21/2020, showed, .Due to ongoing issues with loose stools, will need to continue with isolation . Observation of the resident's room on 2/24/2020 at 9:39 AM, 10:20 AM, and 11:07 AM, showed no signage for contact isolation. During an interview conducted on 2/24/2020 at 11:15 AM, the Infection Control Nurse confirmed there was no sign on the door for contact isolation. Observation on 2/24/2020 at 11:53 AM and 11:54 AM, showed, the Laundry Supervisor brought a stack of towels out of the 300/400 Hall soiled utility room and walked across the hall and went into the 300/400 Hall clean linen room and put the towels on the shelf. During an interview conducted on 2/24/2020 at 11:55 AM, the Laundry Supervisor stated, I brought them in a bag from out there and pointed to the soiled utility room. Observation of the 300/400 Hall soiled utility room on 2/24/2020 at 11:56 AM, showed the clean laundry/linen cart was in the soiled utility room. During an interview conducted on 2/25/2020 at 11:56 AM, the Laundry Supervisor confirmed he pushed the clean laundry cart with clean linen into the soiled utility room on the 300/400 hall on 2/24/2020. During further interview he stated, The clean linen cart was not to be stored or transported through the soiled utility room because it would contaminate the clean linen. Observation of Certified Nurse Assistant (CNA) #2 on 2/24/2020 at 3:10 PM, showed, she went into the isolation room without proper PPE. During an interview conducted on 2/24/2020 at 3:11 PM, CNA #2, who was assigned to Resident #85, confirmed she did not apply appropriate PPE prior to entering the room. During further interview she stated, she did not know if the resident was on isolation precautions. She stated, I just go by my gut feeling. I only picked up the linens out of the bathroom floor and I should have put on a gown, gloves and shoe covers. During an interview conducted on 2/24/2020 at 5:48 PM, Licensed Practical Nurse (LPN) #3 stated Resident #85 continued to have loose stools and continued to be on isolation for C-diff. Further interview confirmed staff were to wear gloves, gowns, shoe covers and were to wash their hands with soap and water to prevent the spread of infection. During an interview conducted on 2/26/2020 at 2:25 PM, the Administrator confirmed clean linen were not to be stored in or transported through the soiled utility room. During an interview conducted on 2/26/2020 at 3:08 PM, the Director of Nursing confirmed signage was to be on the door for residents on isolation. During further interview she confirmed the staff were to wear appropriate PPE when entering an isolation room.
Mar 2019 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation and interview, the facility failed to provide 1 (#16) of 5 residents with dignity du...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation and interview, the facility failed to provide 1 (#16) of 5 residents with dignity during the noon meal on 3/4/19 related to Certified Nurse Aide (CNA) standing while assisting Resident #16 with the meal. The findings include: Medical record review revealed Resident #16 was admitted to the facility on [DATE] with diagnoses which included Parkinson's Disease, Dysphagia, Vascular Dementia With Behavioral Disturbances, Major Depressive Disorder, Anxiety Disorder and Weakness. Observation on 3/4/19 at 12:04 PM in the 300 hallway revealed CNA #1 was standing while assisting Resident #16 with the meal. Interview with CNA #1 on 3/4/19 at 12:05 PM in the 300 hallway confirmed she was standing while assisting Resident #16 with the noon meal. Interview with the Director of Nursing on 3/6/19 at 9:26 AM in the Conference Room confirmed staff were to sit while assisting residents with meals.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to perform a level 2 Preadmission Screening and Resident Revie...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to perform a level 2 Preadmission Screening and Resident Review (PASARR) for 1 resident (#27) of 11 residents receiving antipsychotics. The findings include: Medical record review revealed Resident #27 was admitted to the facility on [DATE] with diagnoses which included Cognitive Communication Deficit, Bipolar Disorder and Anxiety Disorder. Continued review revealed Resident #27 was diagnosed with Schizoaffective Disorder on 10/24/18. Medical record review revealed Resident #27 did not have a level 2 PASARR. Medical record review of Resident #27's Annual Minimum Data Set, dated [DATE] revealed the resident had a Brief Interview of Mental Status score of 15 indicating the resident was cognitively intact. Continued review revealed the resident had a diagnosis of schizophrenia. Interview with the Regional Nurse Consultant (RNC) on 3/5/19 at 12:45 PM in the Director of Nurse's (DON) office confirmed Resident #27 was not screened for a level 2 PASARR after being diagnosed with Schizoaffective Disorder on October 24, 2018. Interview with the DON on 3/6/19 at 7:45 AM in her office confirmed when a resident was diagnosed with a diagnosis requiring a level 2 PASARR the resident was to be screened for the level 2 PASARR. Interview with the RNC on 3/6/19 at 8:25 AM in the conference room confirmed Resident #27 did not have a level 2 PASARR screening. Continued interview confirmed I agree the diagnosis of Schizoaffective Disorder should have triggered a new PASARR screening [Resident #27] and I don't have one to show you.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility's performance skill checklist oxygen delivery form review, medical record review, obse...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility's performance skill checklist oxygen delivery form review, medical record review, observation and interview, the facility failed to properly store oxygen tubing, nebulizer mask and tubing for 1 resident (#62) of 14 residents reviewed receiving respiratory treatments. The findings include: Review of the undated facility policy, Using Small Volume Nebulizers, revealed .reassemble the clean nebulizer parts and store them in a small bag between treatments . Review of facility's performance skill checklist oxygen delivery form revealed .attach oxygen delivery device to oxygen tubing .place in a bag .Keep off floor when not in use . Medical record review revealed Resident #62 was admitted to the facility on [DATE] with diagnoses which included Chronic Obstructive Pulmonary Disease, Acute Bronchitis and Shortness of Breath. Medical record review of Resident #62's Annual Minimum Data Set, dated [DATE] revealed the resident had a Brief Interview of Mental Status score of 12 indicating the resident was moderately cognitively impaired. Continued review revealed the resident received oxygen therapy. Medical record review of Resident #62's Order Review Report revealed .Ipratropium/Albuterol [bronchodilator-medication used to prevent the worsening of chronic obstructive pulmonary disease] Neb [nebulizer] 1 vial inhale orally every 6 hours as needed for wheezing related to shortness of breath [8/1/18] . Observation on 3/4/19 at 9:27 AM and at 3:39 PM revealed Resident #62 in her room in bed with oxygen in place by nasal cannula. Continued observation revealed the resident had a nebulizer treatment machine with an uncovered mask not stored in a bag sitting on the machine. Continued observation revealed a portable oxygen tank on the resident's wheelchair with the tubing exposed and not stored in a bag. Observation and interview on 3/4/19 at 3:44 PM, with Licensed Practical Nurse #1 present, confirmed Resident #62's nebulizer mask and tubing and the resident's oxygen tubing were not stored properly in a plastic bag. Continued interview revealed .when the resident finishes the treatment the masks are washed and dried and then placed in a plastic bag on the nebulizer machine and the oxygen tubing is also stored in a bag or thrown away if not in use . Interview with the Director of Nursing on 3/6/19 at 7:45 AM in her office confirmed nebulizer tubing, masks and oxygen tubing were to be stored in a bag when not in use.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on Pharmacy contract review, observation and interview, the pharmacy services failed to ensure medications and biologicals were stored and labeled according to current professional standards of ...

Read full inspector narrative →
Based on Pharmacy contract review, observation and interview, the pharmacy services failed to ensure medications and biologicals were stored and labeled according to current professional standards of practice for 3 of 5 medication carts. The findings include: Review of the Pharmacy contract titled Pharmacy Services Agreement, dated March 21, 2016, revealed .Services include disposing of outdated and disposing of or restocking of discontinued non-controlled medications provided by the pharmacy . Observation of the 100 Hall medication cart on 3/5/19 with Licensed Practical Nurse (LPN) #1 at 1:11 PM revealed Clotrimazole 1% (percent) cream (medicated cream used to treat fungal infections) opened and not dated; Iron Supplement Elixir (liquid medication for low hemoglobin/decreased red blood cells) 220 mg/tsp (milligram per teaspoon) multiple dose 16 oz. (ounce) bottle opened and expired 2/2019. Observation of the 200 Hall medication cart on 3/5/19 with LPN #5 at 4:22 PM revealed 1 vial of Humulin R Insulin (injectable medication for Diabetes Mellitus), the vial was opened on 2/1/19 and expired on 2/28/19; 2 ipatropium bromide ampules opened, not dated and not stored inside the protective foil package (special packaging to protect the medication from light and moisture); Simethicone (medication for bloating) 80 mg multiple dose bottle (100 tabs) opened and not dated; Geri kot (laxative medication) 8.6 mg multiple dose bottle (100 tabs) opened and not dated; Calcium Carbonate (medication for bone loss) 500 mg multiple dose bottle (150 tabs) opened and not dated; Fish oil 1000 mg multiple dose bottle (120 soft gels) opened and not dated; and Geri Tussin (medication for cough) 1000 milliliters (ml) multiple dose bottle expired 12/2018. Observation of the 400 Hall medication cart on 3/5/19 with LPN #4 at 4:44 PM revealed 2 ipatropium bromide protective foil packages opened and not dated; 10 ipatropium bromide ampules not dated and not stored in the protective foil package; 1 Flonase (nasal spray for allergies) opened, with incomplete label and not dated; 2 Intravrenous (IV) catheter needles #22 gauge expired on 3/18; 2 tubes of Theragesic Ointment (topical ointment applied for pain relief) opened, unlabeled and not dated; Multi Dex powder tube (powder used to absorb wound drainage) opened, not dated and unlabeled; Derma Med Ointment tube (skin protectant ointment), opened, unlabeled and not dated; Sodium Bicarbonate (medication used as an antacid and also to reduce the acidity of the blood and urine) 650 mg multiple dose bottle (1000 tabs) opened and not dated; Mineral oil (oil laxative) multiple dose 16 ounce bottle expired 11/2018; Acetaminophen 160 mg/5 ml, a 16 ounce multiple dose bottle expired 2/2019; Iron Supplement Elixir 220 mg/5 ml, a 16 ounce multiple dose bottle, unopened and expired 1/2019; and Geri-Mucil (liquid laxative medication) 10 ounce bottle expired 7/2018. Telephone interview with the Pharmacy Consultant on 3/7/19 at 8:25 AM revealed .The Humulin R Insulin was definitely expired and should not have been on the medication cart, and the creams should not be with the oral medications . Further interview revealed .I do not check any over the counter multi dose bottles or intravenous equipment .The nurses restock the carts with over the counter medications from their central supply and the intravenous catheters should not even be on the cart .I check all the facility carts and give the Director of Nursing a detailed print out each month, and in February I pulled all the expired medications off their carts .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to store medications and ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to store medications and biologicals in accordance with currently accepted professional standards of Practice for 1 resident (#62) of 85 residents observed and in 5 of 7 medication storage areas. The findings include: Review of the facility policy, 5.3 Storage and Expiration of Medications, Biologicals, Syringes and Needles, dated 5/10/10, and revised on 10/31/16 revealed .Facility should ensure that medications and biologicals that have an expired date on the label are stored separate from other medications until destroyed or returned to the pharmacy .Facility staff should record the date opened on the medication container when the medication has a shortened expiration date once opened .Store all medications and biologicals requiring special containers for stability in accordance with manufacturer/supplier specifications .Topical medications are stored separately from oral medications .Facility should destroy and reorder medications and biologicals with soiled, illegible, worn, makeshift, incomplete, damaged or missing labels .Facility should ensure that infusion therapy products and supplies are stored separately from other medications and biologicals, under appropriate temperatures and sterility conditions .Facility personnel should inspect nursing station storage areas for proper storage compliance on a regularly scheduled basis .and Facility should ensure that all medications and biologicals, including treatment items, are securely stored in locked cabinet/cart or locked medication room that is inaccessible by residents and visitors . Medical record review revealed Resident #62 was admitted to the facility on [DATE] with diagnoses which included Candidiasis, Chronic Obstructive Pulmonary Disease, Acute Bronchitis and Shortness of Breath. Medical record review of Resident #62's Order Review Report revealed .Nystop [powder used to treat fungal skin infections] 100MU[micro units]/1GM [gram] powder apply to perineal area topically two times a day for rash and bilateral folds [8/1/18] . Medical record review of Resident #62's Annual Minimum Data Set, dated [DATE] revealed the resident had a Brief Interview of Mental Status score of 12 indicating the resident was moderately cognitively impaired. Continued review revealed the resident used topical medications. Observation on 3/4/19 at 3:39 PM in Resident #62's room revealed a bottle of Nystop powder 100,000 units/gram and Derma Med (skin protectant) on Resident #62's bedside table. Interview with Licensed Practical Nurse (LPN) #1 on 3/4/19 at 3:44 PM in Resident #62's room confirmed the resident had Nystop powder and Derma Med skin protectant on her bedside table. Continued interview with LPN #1 confirmed medications were to be kept in the medication cart. Interview with the Director of Nursing (DON) on 3/6/19 at 7:45 AM in her office confirmed medications were to be stored on the medication cart or in the medication room. Observation of the 100 Hall medication cart on 3/5/19 with LPN #1 at 1:11 PM revealed Clotrimazole 1% (percent) cream (medicated cream used to treat fungal infections) opened and not dated; Iron Supplement Elixir (liquid medication for low hemoglobin/decreased red blood cells) 220 mg / tsp (milligram per teaspoon) multiple dose 16 oz. (ounce) bottle opened and expired 2/2019. Observation of the 500 Hall medication cart on 3/5/19 with LPN #3 at 1:41 PM revealed 2 bottles of Nystatin Powder (medicated powder used to treat fungal infection) opened and not dated; Antifungal cream (medicated cream used to treat fungal infection) opened, not dated, or labeled; sterile water 100 ml (milliliter) container with approximately 25 ml remaining in the container, opened and not dated; Muscle and joint cream (topical cream for muscle pain) opened, unlabeled and not dated; Cavilon cream (cream used to treat fungal infections) opened, unlabeled and not dated; Tussin Syrup (medication for cough) 120 ml bottle, opened and not dated; Senna tabs (stool softener) multiple dose bottle (100 tabs) opened and not dated; Vitamin C (vitamin supplement) 500 mg multiple dose bottle (1000 tabs) opened and not dated; and 3 #24 gauge intravenous (IV) catheter needles expired 7/2017. Antifungal cream, Muscle and joint cream, and Cavilon cream were found in a drawer with oral medications; 2 ipatropium bromide (inhaled medication to treat bronchial spasms) ampules (plastic single unit dose dispensers) not dated and not inside protective foil package (special medication packaging to protect the medicine from light and moisture). Observation of the 200 Hall medication cart on 3/5/19 with LPN #5 at 4:22 PM revealed 1 vial of Humulin R Insulin (injectable medication for Diabetes Mellitus) the vial was opened on 2/1/19 and expired on 2/28/19; 2 ipatropium bromide ampules opened, not dated and not stored inside the protective foil package; Simethicone (medication for bloating) 80 mg multiple dose bottle (100 tabs) opened and not dated; Geri kot (laxative medication) 8.6 mg multiple dose bottle (100 tabs) opened and not dated; Calcium Carbonate (medication for bone loss) 500 mg multiple dose bottle (150 tabs) opened and not dated; Fish oil 1000 mg multiple dose bottle (120 soft gels) opened and not dated, and Geri Tussin (medication for cough) 1000 ml multiple dose bottle expired 12/18. Observation of the 400 Hall medication cart on 3/5/19 with LPN #4 at 4:44 PM revealed 2 ipatropium bromide protective foil packages opened and not dated; 10 ipatropium bromide ampules not dated and not stored in the protective foil package; 1 Flonase (nasal spray for allergies) opened, with incomplete label and not dated; 2 IV catheter needles #22 gauge expired 3/18; 2 tubes of Theragesic Ointment (topical ointment applied for pain relief) opened, unlabeled and not dated; Multi Dex powder tube (powder used to absorb wound drainage) opened, not dated and unlabeled; Derma Med Ointment tube (skin protectant ointment), opened, unlabeled and not dated; Sodium Bicarbonate (medication used as an antacid and also to reduce the acidity of the blood and urine) 650 mg multiple dose bottle (1000 tabs) opened and not dated; Mineral oil (oil laxative) multiple dose 16 ounce bottle expired 11/2018; Acetaminophen 160 mg/5 ml, a 16 ounce multiple dose bottle expired on 2/2019; Iron Supplement Elixir 220 mg/5 ml, a 16 ounce multiple dose bottle, unopened and expired 1/2019; and Geri-Mucil (liquid laxative medication) 10 ounce bottle expired 7/2018. Observation of the 300 Hall medication cart on 3/6/19 with LPN #6 at 11:30 AM revealed 2 ampules of ipratropium bromide opened, not dated and not stored inside the protective foil package; 1 multiple dose bottle of extra strength Tylenol opened and not dated; 1 multiple dose bottle of Aspirin 81 mg opened and not dated; 1 multiple dose bottle of Aspirin 325 mg opened and not dated; 1 multiple dose bottle of vitamin C (Vitamin supplement) opened and not dated; and 1 multiple dose bottle emergency use glucose tabs (dissolvable wafers used to treat low blood sugar) opened and not dated. Interview with the Director of Nursing on 3/6/19 in the 100/200 Hall medication room at 12:00 PM confirmed .I would not expect to find any expired medications, multiple dose medications opened and not dated, or medications improperly stored on any of the medication carts or in any of the medication rooms . Further interview confirmed .I would not expect to find any medication left in any resident room .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0800 (Tag F0800)

Could have caused harm · This affected most or all residents

Based on observation and interview, the facility failed to sanitize a thermometer while obtaining food temperatures in 1 of 5 observations of the dietary department. The findings include: Observation ...

Read full inspector narrative →
Based on observation and interview, the facility failed to sanitize a thermometer while obtaining food temperatures in 1 of 5 observations of the dietary department. The findings include: Observation on 3/4/19 at 11:12 AM in the dietary department revealed the resident trayline was in progress and 1 cart had been delivered to a unit. Further observation revealed the dietary cook was obtaining food temperatures on the trayline. Further observation revealed the cook wiped the thermometer in a cloth towel between each food item. Further observation revealed the cook did not sanitize the thermometer between each of the 7 hot food items and 1 cold food item served to the residents. Interview with the dietary cook on 3/4/19 at 11:15 AM at the dietary trayline confirmed she did not sanitize the thermometer because we ran out of wipes. Interview with the Certified Dietary Manager on 3/4/19 at 1:15 PM in the hallway outside the dining room confirmed the thermometer was to be wiped with an alcohol wipe between each food item.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation and interview, the facility failed to serve food in a safe and sanitary manner for 1...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation and interview, the facility failed to serve food in a safe and sanitary manner for 1 (#56) of 14 residents during the noon meal on 3/4/19; the facility dietary department failed to label and date leftovers stored in the walk-in refrigerator, and failed to dispose of expired food items stored in the walk-in refrigerator in 1 of 5 observations of the dietary department. The findings include: Medical record review revealed Resident #56 was admitted to the facility on [DATE] with diagnoses which included Dementia Without Behavioral Disturbances, Major Depressive Disorder and Weakness. Observation on 3/4/19 at 12:20 PM in Resident #56's room revealed Certified Nurse Aide (CNA) #2 took a slice of bread out of a sandwich bag with her bare hand and laid it on the resident's tray. Interview with CNA #2 on 3/4/19 at 12:22 PM in Resident #56's room confirmed, I was suppose to shake the bread out of the bag or use gloves when handling the resident's food. Interview with the Director of Nursing on 3/6/19 at 9:28 AM in the Conference Room confirmed staff were never to touch a resident's food with their bare hands. Observation on 3/4/19 at 8:45 AM in the dietary department walk-in refrigerator revealed the following: 1. Two containers were not labeled or dated to identify the food contents; 2. A 5 pound container of cottage cheese, was half full, and had an expiration date of 2/28/19; 3. A container labeled Cream Chicken had a Use By date of 2/29/19; 4. A container labeled B. Pudding had a Use By date of 2/27/19. 5. A container labeled Grits had a Prepared Date of 2/24/19. Interview with the dietary cook on 3/4/19 at 8:55 AM in the dietary department walk-in refrigerator confirmed 2 containers were not labeled and dated. Further interview revealed the department was to dispose of food no later than 3 days after the prepared date. Further interview confirmed 4 food items were past the Use By date and should have been thrown out. Interview with the Certified Dietary Manager on 3/4/19 at 1:15 PM in the hallway outside the dining room revealed left overs were to be labeled and dated and food thrown out at least 3 days after it was made or by the expiration date.
Jan 2018 13 deficiencies 5 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Notification of Changes (Tag F0580)

A resident was harmed · This affected 1 resident

This REQUIREMENT is not met as evidenced by: Based on medical record review and interview, the facility failed to notify the Physician when Resident #68 incurred substantial injury related to a fall,...

Read full inspector narrative →
This REQUIREMENT is not met as evidenced by: Based on medical record review and interview, the facility failed to notify the Physician when Resident #68 incurred substantial injury related to a fall, had a decline in status, and needed treatment alterations regarding a Thoracic Lumbar Spinal Orthopedic (TLSO) brace. Failure for the facility to notify the Physician on 11/1/17 resulted in Resident #68 developing an axillae pressure ulcer while experiencing pain from the TLSO brace (HARM). The findings included: Medical record review revealed Resident #68 sustained an initial fall on 8/6/17 at 11:01 AM which was unwitnessed with no injury reported and no interventions added to the Care Plan. Further review of the medical record revealed Resident #68 incurred a second fall on 10/31/17 at 2:50 PM which was unwitnessed with injury. Resident #68 was sent out to the Emergency Department and transferred to a Level II hospital equipped to care for such injury. Further review of the medical record revealed the Attending Physician was not notified of Resident #68's injury which was: multiple acute fractures of the T1, T2, T12, L1, and fractures of the right anterior fourth through the seventh ribs near the costochondral junction. Medical record review revealed Resident #68 incurred a substantial decline in physical and mental status as discussed during the Care Plan meeting on 11/13/17 with Resident's family present. Further review of the medical record revealed a timeframe of 14 days passing before Physician intervention when the TLSO was discontinued along with other additional orders. Interview with the Wound Care Nurse on 12/20/17 at 7:55 AM in the 200 Hall Nurses Station revealed .It was the brace that caused his wound, it was not properly fitting and rubbed him . Interview with Licensed Practical Nurse (LPN) #3 on 12/20/17 at 10:41 AM on the 200 Hall Nurses Station revealed .Resident #68 is scheduled to have weekly skin assessments . Further interview with LPN #3 confirmed the facility failed to follow the care plan to complete weekly skin assessments. A total of 26 skin assessments were missed during 11/1/17 through 11/14/17 when pressure ulcer under armpit was found. Interview with the Director of Nursing (DON) on 12/20/17 at 4:30 PM in her office confirmed, Resident #68 was sent to the hospital after the fall dated 10/31/17 and returned on 11/1/17 with a diagnosis of acute fractures of the spine and ribs. Resident #68 returned on 11/1/17 with a Thoracic Lumbar Spinal Brace in place. Interview with the DON on 12/20/17 at 4:30 PM revealed Resident #68 .came back with the brace on . Further interview confirmed .we were trying to get his orders clarified . When asked what is a reasonable time period to get Physicians orders clarified the DON responded, .as quick as possible . The DON confirmed the facility failed to adequately notify the Physician and obtain instructions for the Thoracic Lumbar Spinal Orthopedic brace and continued use of the brace which resulted in a pressure ulcer to Resident #68 (HARM).
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Assessment Accuracy (Tag F0641)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to provide skin assessments for Resident (#68). ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to provide skin assessments for Resident (#68). Resulting in development of skin pressure ulceration to the right axilla and arm resulting in (HARM). Medical record review revealed Resident #68 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia without Behavioral Disturbance, Dysphagia, Essential Hypertension, Major Depressive Disorder, Type 1 Diabetes, Fracture of Unspecified Thoracic Vertebra, and Fracture of Unspecified Lumbar Vertebra. Medical record review of the Care Plan dated 6/12/17, revealed the problem of .altered integument [skin] .fragile and poorly perfused skin . with approaches including .weekly skin assessment to be performed/documented by nursing . Further review of the Care Plan revealed Resident #68 was readmitted on [DATE] with intact, but fragile and poorly perfused skin. Medical record review revealed the last skin assessment documented was 9/27/17. Further review revealed 26 missed skin assessments between 11/1/17 through 11/14/17. Resident #68 observed lying in bed on 12/20/17 at 10:01AM in his room, with with a dressing intact to the right axilla area (armpit) and upper inner arm. Interview with Licensed Practical Nurse (LPN) #3 on 12/20/17 at 10:41 AM on the 200 Hall Nurses Station revealed .Resident #68 is scheduled to have weekly skin assessments . Further interview with LPN #3 confirmed the facility failed to follow the care plan to complete weekly skin assessments.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to provide timely treatment after a fall for 1 r...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to provide timely treatment after a fall for 1 resident (#2), a fall resulting in Thoracic and Lumbar fractures for 1 resident (#68) and failed to utilize interventions to achieve maximum function of a hemiplegic limb for 1 resident (#74) of 16 residents reviewed. The facility's failure to prevent falls resulted in HARM for Resident #2 and #68. The findings included: Medical record review revealed Resident #2 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Alzheimer's disease, Hypertension, Gout, Heart Failure, Unspecified Fracture of Right Femur, Anxiety Disorder, and Gastro-Esophageal Reflux Disease without Esophagitis. Medical record review of the Discharge with return anticipated Minimum Data Set (MDS) dated [DATE] revealed Resident #2 had severe cognitive impairment with short term memory problems and required extensive assistance with bed mobility, transfers, Activities of Daily Living, eating, toileting and was always incontinent of bowel and bladder. Medical record review of a Facility Investigative report dated 8/30/17 for Resident #2 revealed .Resident leaning over in her chair and rolled out of chair into the floor, did not hit her head .Assisted resident out of the floor, vital signs obtained, total body assessment, doctor notified . Medical record review of General Notes dated 8/30/17 revealed .Resident sitting in day room this morning at 10:18 AM and was leaned over into her lap with her eyes closed. Nurse observed resident slide into the floor and not hit her head. Resident assessed and no injuries found. Denies pain . Medical record review of General Notes dated 8/31/17 revealed .Staff observed resident noted to have bruise on right hip, reddened area on right knee, and scratch to right upper thigh. Resident had a fall yesterday and did land on right side of her body when she fell. Staff reported that resident was grimacing holding her right hip and that when she transferred that she appeared to have more pain when using right leg. Nurse practitioner notified with no new orders received .Resident will continue to be monitored due to fall yesterday . Medical record review of General Notes dated 9/1/17 revealed .Signs of pain with transfers and bed mobility .Resident using wheelchair instead of walking since fall . Medical record review of General Notes dated 9/4/17 revealed .Resident with a new order .X-ray to right knee and right hip 2 views due to pain . Resident radiology report received showing results of fracture involving the right femoral neck with modest displacement .Nurse practitioner notified and ordered her to be sent out to emergency room for further evaluation . Medical record review of a Radiology Data entered on 9/5/17 revealed .Acute transcervical fracture through the right femoral neck with mild superior migration and varus deformity of the distal fracture fragment. No dislocation . Medical record review revealed Resident #68 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia without Behavioral Disturbance, Dysphagia, Essential Hypertension, Major Depressive Disorder, Type 1 Diabetes, Fracture of Unspecified Thoracic Vertebra, and Fracture of Unspecified Lumbar Vertebra. Medical record review of the Care Plan dated 6/26/17 revealed no new intervention for the fall dated 8/6/17. Medical record review of a Facility Investigative Report dated 8/6/17 at 11:01 AM revealed, .resident stated he was trying to move from the bed to floor . Resident had a non-witnessed fall with complaint of hip pain. Further review of the Facility Investigative Report revealed the facility failed to complete a post fall investigation after the fall as evidenced by multiple sections left blank. Medical review of the MDS dated [DATE] revealed Resident #68 had a Brief Mental Interview for Status score of 0, indicating severe cognitive impairment. Medical record review of Facility Investigative Report dated 10/31/17 2:50 PM revealed .Resident observed lying on floor on his stomach in front of his bed. Resident stated he was trying to get in his bed and fell . Continued review revealed Resident #68 was sent to the Emergency Department and was diagnosed with multiple acute fractures, .fractures of the T1, T2, T12, [Thoracic fractures of the mid spine, at levels 1, 2, and 12] and fracture at L1, [Lumbar fracture of the lower back] fractures of the right anterior fourth through the seventh ribs near the costochondral junction [near the sternum] .which correlating clinically for point tenderness . Interview with the DON (Director of Nursing) on 12/20/17 at 4:30PM in her office confirmed, Resident #68 was sent to the hospital after the fall dated 10/31/17 and returned on 11/1/17 with a diagnosis of acute fractures of the spine and ribs. Resident #68 returned on 11/1/17 with a Thoracic Lumbar Spinal Brace in place. Medical record review revealed Resident #74 was admitted to the facility on [DATE] with diagnoses including Cerebrovascular Accident with Left Hemiplegia, Acute Kidney Failure, Hypertension, Diabetes Mellitus, Obstructive Reflex Uropathy, and Vascular Dementia. Medical record review of the Quarterly MDS dated [DATE] revealed Resident #74 was severely impaired cognitively. Continued review of the MDS revealed Resident #74 was dependent on 1 person for transfers and bathing; required extensive assistance of 1 person for dressing, grooming, and eating; had impairment of 1 upper extremity and both lower extremities for range of motion. Further review revealed Resident #74 was always incontinent of bowel and had an indwelling catheter. Medical record review of Physician's Orders dated 11/8/17 revealed .Put on left elbow splint and left hand splint at beginning of 7-3 [7 AM - 3 PM] shift. Take off left elbow splint and left hand splint at end of shift 7-3 [7 AM - 3 PM]. Wear time no more than 8 hours . Observation on 12/18/17 at 9:15 AM revealed Resident #74 was lying in bed. Observation of the resident's left arm revealed no splint in place on the hand or elbow. Observation on 12/19/17 at 10:00 AM revealed Resident #74 lying in bed with no splint on the left hand or left elbow. Interview with Licensed Practical Nurse #2 on 12/19/17 at 10:07 AM at the 200 Hall Nurse's Station confirmed Resident #74 was ordered to have a left hand and elbow splint on during the 7:00 AM - 3:00 PM shift and the facility failed to apply the splint as ordered.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to prevent a pressure ulcer for 1 res...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview, the facility failed to prevent a pressure ulcer for 1 resident (#68) of 7 residents reviewed. The facility's failure to prevent a pressure ulcer for Resident #68 resulted in HARM. The findings included: Review of facility policy, Skin Care Guideline, dated 6/2017 revealed .the plan of care will address problems, goals and interventions directed toward prevention of pressure ulcers in those at risk and for any skin integrity concerns identified . Medical record review revealed Resident #68 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia without Behavioral Disturbance, Dysphagia, Essential Hypertension, Major Depressive Disorder, Type 1 Diabetes, Fracture of Unspecified Thoracic Vertebra, and Fracture of Unspecified Lumbar Vertebra. Medical record review of the Care Plan dated 6/12/17, revealed the problem of .altered integument [skin] .fragile and poorly perfused skin . with approaches including .weekly skin assessment to be performed/documented by nursing . Further review of the Care Plan revealed Resident #68 was readmitted on [DATE] with intact, but fragile and poorly perfused skin. Care Plan updated on 11/1/17 revealed .readmit 11/1/17 resident at risk for altered integument due to impaired mobility, altered judgment, altered perfusion, incontinence, as well as natural age-related physiological changes. This is evident by need for staff to provide peri-care/hygiene and extensive assist with bed mobility and transfers. Weekly skin assessment to be performed/documented by Nursing . Medical review of the Minimum Data Set, dated [DATE] revealed Resident #68 had a Brief Interview for Mental Status (BIMS) score of 0, indicating severe cognitive impairment. Observation of Resident #68 on 12/20/17 at 10:00AM in his room revealed the resident lying in bed with a dressing intact to the right axilla area (armpit) and upper inner arm. Interview with Licensed Practical Nurse (LPN) #3 on 12/20/17 at 10:41 AM on the 200 Hall Nurses Station revealed .Resident #68 is scheduled to have weekly skin assessments . Further interview with LPN #3 confirmed the facility failed to follow the care plan to complete weekly skin assessments. A total of 26 skin assessments were missed during 11/1/17 through 11/14/17 when pressure ulcer under armpit was found. Medical record review of a Facility Investigative Report dated 10/31/17 at 2:50 PM revealed .Resident observed lying on floor on his stomach in front of his bed. Resident stated he was trying to get in his bed and fell . Continued review revealed Resident #68 was sent to the Emergency Department and returned on 11/1/17 with diagnosis of Lumbar/Thoracic Column Fractures and Scaphoid Fracture, acute verses chronic T1 (1st thoracic vertebrae), T2 (2nd thoracic vertebrae), T12 (12th thoracic vertebrae) fractures, acute on chronic right 4th rib fractures and acute L1 (1st lumbar vertebrae), L2 (2nd lumbar vertebrae) column fracture. Continued review revealed the resident returned with a Thoracic Lumbar Spinal Orthopedic (TLSO) brace. Medical record review revealed Physicians Orders with no instructions for the TLSO brace. Continued review revealed .Occupational Evaluation and Plan of Treatment dated 11/3/17 Thoracic Lumbar Spinal brace . Medical record review revealed a Nursing Note dated 11/5/17 at 7:00 AM .Thoracic brace and right hand brace intact . Continued review revealed a Nurse's note dated 11/9/17 at 4:59 AM .No episodes of trying to .remove brace . Continued review revealed a Nurse's note dated 11/10/17 at 3:18 AM .no episodes of trying to crawl out of bed or attempts to remove brace . Further review of a Nurse's note dated 11/11/17 at 4:18 AM revealed .Thoracic brace and right hand [brace] removed reapplied . Further review revealed a Nursing Note dated 11/14/17 at 4:25 AM revealed .Resident heard calling for help at 11:45 PM. Resident has removed his thoracic brace . Medical record review of the Dietary Note dated 11/14/17 at 11:32 AM revealed .follow up new wound areas per Wound Treatment Nurse . Medical record review of the Departmental Notes dated 11/14/17 at 2:52PM .Pressure Ulcer/Right Upper Quadrant .Therapist reported that patient had skin breakdown underneath brace. Up on assessment patient was noted to have 2 areas on right lateral chest wall under armpit. Smaller area measures 2.0 cm x 2.8 cm x 0.25cm. Noted to have bluish green drainage with foul odor noted. Center tissue with necrotic black tissue with whiteish gray slough at outer edges of wound . Medical record review of the Care Plan Conference Summary dated 11/15/17 revealed .Nursing spoke about the possibility of hospice from the last care plan. Nursing reports that Resident is declining. Nursing discussed the wounds from the brace (back brace) Resident is taking the brace off himself, son reports to take brace off Resident and leave him in bed . Interview with the Wound Care Nurse on 12/20/17 at 7:55 AM in the 200 Hall Nurses Station revealed .It was the brace that caused his wound, it was not properly fitting and rubbed him . Interview with Physical Therapy Assistant and Speech Language Pathologist (SLP) on 12/20/17 at 10:19 AM in the dining room revealed, .we were treating him after he returned from the Emergency Department and we were trying to get clarification about his brace SLP stated when she observed him it was usually early in the morning and she would get assistance from another staff member to positions him in the bed. Further interview revealed on 11/2/17, SLP observed Resident #68 wearing the brace while in bed. Interview with Licensed Practical Nurse (LPN) #3 on 12/20/17 at 10:41 AM on the 200 Hall Nurses Station revealed .He came back from the hospital with the brace on and on bed rest, he had a big decline after the last fall . Further interview revealed Resident #68 is scheduled to have weekly skin assessments. LPN #3 confirmed the last documented skin assessment was on 9/27/17. Interview with the Director of Nursing (DON) on 12/20/17 at 4:30 PM revealed Resident #68 .came back with the brace on . Further interview confirmed .we were trying to get his orders clarified . When asked what is a reasonable time period to get Physicians orders clarified the DON responded, .as quick as possible . The DON confirmed the facility failed to obtain clear orders with instructions for the Thoracic Lumbar Spinal Orthopedic brace and continued use of the brace resulted in pressure ulcer and HARM to Resident #68.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to update the Care Plan with interventions for R...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to update the Care Plan with interventions for Resident #68 after first fall on 8/6/17, which resulted in a second fall on 10/31/17 with multiple fractures. The failure to develop interventions to prevent falls for Resident #68 resulted in HARM from a fall. Medical record review revealed Resident #68 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia without Behavioral Disturbance, Dysphagia, Essential Hypertension, Major Depressive Disorder, Type 1 Diabetes, Fracture of Unspecified Thoracic Vertebra, and Fracture of Unspecified Lumbar Vertebra. Medical review of the Minimum Data Set, dated [DATE] revealed Resident #68 had a Brief Interview for Mental Status (BIMS) score of 0, indicating severe cognitive impairment. Medical record review of a Facility Investigative Report dated 10/31/17 at 2:50 PM revealed .Resident observed lying on floor on his stomach in front of his bed. Resident stated he was trying to get in his bed and fell . Continued review revealed Resident #68 was sent to the Emergency Department and returned on 11/1/17 with diagnosis of Lumbar/Thoracic Column Fractures and Scaphoid Fracture, acute verses chronic T1 (1st thoracic vertebrae), T2 (2nd thoracic vertebrae), T12 (12th thoracic vertebrae) fractures, acute on chronic right 4th rib fractures and acute L1 (1st lumbar vertebrae), L2 (2nd lumbar vertebrae) column fracture. Continued review revealed the resident returned with a Thoracic Lumbar Spinal Orthopedic (TLSO) brace. Observation of Resident #68 on 12/20/17 at 10:00AM in his room revealed the resident lying in bed with a dressing intact to the right axilla area (armpit) and upper inner arm. Interview with the Director of Nursing (DON) on 12/20/17 at 4:30 PM confirmed Resident #68 fell on [DATE] and went to the hospital. This was the second documented fall for Resident #68. Failure of the facility to update the Care Plan with additional interventions after first fall on 8/6/17 resulted in HARM when Resident #68 fell again on 10/31/17.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on facility policy review, observation, and interview, the facility failed to ensure call lights were within reach for 10 residents (#3, #27, #35, #37, #43, #44, #65, #68, #71, #80) of 93 reside...

Read full inspector narrative →
Based on facility policy review, observation, and interview, the facility failed to ensure call lights were within reach for 10 residents (#3, #27, #35, #37, #43, #44, #65, #68, #71, #80) of 93 residents reviewed. The findings included: Review of facility policy, Nurse Call System, dated 9/1/14, revealed .Each cord needs to be visible and reachable by the resident to which it operates for . Observation on 12/18/17 at 8:00 AM in Resident #68's room revealed his call light was clipped to a pillow in the floor and the cord was draped across his neck and out of reach. Observation on 12/18/17 at 8:05 AM in Resident #3's room revealed her call light was clipped to the left side rail. Resident #3 was unable to use her left hand and fingers, was unable to push the call light, and could not reach the call light with her right hand. Observation on 12/18/17 at 8:07 AM in Resident #43's room revealed her call light was clipped to the right side rail. Resident #43 was unable to use her right hand and could not reach the call light with her left hand. Observation on 12/18/17 at 8:07 AM in Resident #71's room revealed her call light was on the floor and out of her reach. Observation on 12/18/17 at 9:25 AM in Resident #27's room revealed she had a push pad call light and it was out of reach on the bedside table. Observation on 12/18/17 at 9:27 AM in Resident #37's room revealed her call light was clipped to the top of the back of the pillow which was under her head and was out of reach of the resident. Observation on 12/18/17 at 9:28 AM in Resident #35's room revealed her call light was on the floor at the head of the bed and out of reach of the resident. Observation on 12/18/17 at 9:29 AM in Resident #65's room revealed her call light was on the floor at the head of the bed and out of reach of the resident. Observation on 12/18/17 at 9:31 AM in Resident #80's room revealed her call light was on the floor at the head of the bed and out of reach of the resident. Observation on 12/18/17 at 12:50 PM in Resident #44's room revealed the resident was lying in bed and the call light was hanging on the wall on a thumb tack out of reach of the resident. Observation and interview with Licensed Practical Nurse (LPN) #3 on 12/18/17 at 9:20 AM at the North Nurse Station confirmed the facility failed to keep the call lights within reach for Resident #3, #43, #68, and #71. Observation and interview with LPN #1 on 12/18/17 at 10:20 AM on the 300 Hall confirmed the facility failed to keep the call lights within reach for Resident #27, #35, #37, #65, and #80. Observation and interview with LPN #2 on 12/18/17 at 12:52 PM in the hallway near Resident #44's room confirmed the facility failed to keep the call light within reach for Resident #44.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to revise the care plan for 2 residents (#45, #68) of 19 resid...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to revise the care plan for 2 residents (#45, #68) of 19 residents reviewed for care plans. The findings included: Medical record review revealed Resident #45 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses including End Stage Renal Disease, Anemia in Chronic Kidney Disease, Acquired Absence of Right and Left Leg Below Knee, Type 2 Diabetes Mellitus, Hypertension, and Adult Failure to Thrive. Medical record review of the Dialysis Communication Record dated 8/1/17 revealed .Shunt Site: Location: R (right) arm . Medical record review of the Care Plan, with problem onset dated 10/16/15, and last updated 11/27/17, revealed .requires renal dialysis .ACCESS Site: Left Arm . Interview with Licensed Practical Nurse (LPN) #1 on 12/19/17 at 3:25 PM at the South Nurses Station revealed Resident #45's dialysis shunt was now in his right arm and the location was changed several months ago. Interview with Minimum Data Set Coordinator on 12/19/17 at 3:40 PM in his office revealed the care plan does say left. Continued interview confirmed the facility failed to revise the Care Plan to reflect the correct positioning of the dialysis shunt for Resident #45. Medical record review revealed Resident #68 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia without Behavioral Disturbance, Dysphagia, Essential Hypertension, Major Depressive Disorder, Type 1 Diabetes, Fracture of Unspecified Thoracic Vertebra, and Fracture of Unspecified Lumbar Vertebra. Medical record review of Care Plan updated on 11/1/17 revealed .readmit 11/1/17 resident at risk for altered integument (skin) due to impaired mobility . Further review revealed the Care Plan was not revised to reflect the Thoracic Lumbar Spinal brace until 11/14/17 when pressure ulcer on armpit was found. Medical record review of the Care Plan Conference Summary dated 11/15/17 revealed .Nursing discussed the wounds from the brace (back brace) Resident is taking the brace off himself, son reports to take brace off Resident and leave him in bed . Interview with LPN #3 on 12/20/17 at 10:41 AM on the 200 Hall Nurse's Station revealed .He came back from the hospital with the brace on and on bed rest. He had a big decline after the last fall . Further interview with LPN #3 confirmed the facility failed to revise the Care Plan dated 11/1/17 to reflect the Thoracic Lumbar Spine Brace.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to utilize devices to improve range of motion fo...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to utilize devices to improve range of motion for 1 resident (#74) of 16 residents reviewed. The findings included: Medical record review revealed Resident #74 was admitted to the facility on [DATE] with diagnoses including Cerebrovascular Accident with Left Hemiplegia, Acute Kidney Failure, Hypertension, Diabetes Mellitus, Obstructive Reflex Uropathy, and Vascular Dementia. Medical record review of the Quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #74 was severely impaired cognitively. Continued review of the MDS revealed Resident #74 was dependent on 1 person for transfers and bathing; required extensive assistance of 1 person for dressing, grooming, and eating; had impairment of 1 upper extremity and both lower extremities for range of motion. Further review revealed Resident #74 was always incontinent of bowel and had an indwelling catheter. Medical record review of Physician's Orders dated 11/8/17 revealed .Put on left elbow splint and left hand splint at beginning of 7-3 [7 AM - 3 PM] shift. Take off left elbow splint and left hand splint at end of shift 7-3 [7 AM - 3 PM]. Wear time no more than 8 hours . Observation on 12/18/17 at 9:15 AM revealed Resident #74 was lying in bed. Observation of the resident's left arm revealed no splint in place on the hand or elbow. Observation on 12/19/17 at 10:00 AM revealed Resident #74 lying in bed with no splint on the left hand or left elbow. Interview with Licensed Practical Nurse #2 on 12/19/17 at 10:07 AM at the 200 Hall Nurses Station confirmed Resident #74 was ordered to have a left hand and elbow splint on during the 7:00 AM - 3:00 PM shift and the facility failed to apply the splint as ordered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Staffing Information (Tag F0732)

Could have caused harm · This affected 1 resident

Based on observation and interview, the facility failed to post the current staffing for 1 of 3 days. The findings included: Observation of the posted staffing on 12/20/17 at 11:45 AM revealed the pos...

Read full inspector narrative →
Based on observation and interview, the facility failed to post the current staffing for 1 of 3 days. The findings included: Observation of the posted staffing on 12/20/17 at 11:45 AM revealed the posting was dated 12/18/17. Interview with the Administrator on 12/20/17 at 11:55 AM in the Administrator's office confirmed the posted staffing was the incorrect date.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to complete behavior monitoring for 1 resident (#81) of 5 resi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to complete behavior monitoring for 1 resident (#81) of 5 residents reviewed for psychotropic medications. The findings included: Medical record review revealed Resident #81 was admitted to the facility on [DATE] with diagnoses including Major Depressive Disorder, Anxiety Disorder, Dementia with Behavioral Disturbance, Altered Mental Status, Muscle Weakness, Repeated Falls, Abnormalities of Gait & Mobility, Osteoarthritis, Insomnia, Hypertension, Hyperlipidemia, Long Term Use of Aspirin, Adult Failure to Thrive and Gastro-Esophageal Reflux Disease. Medical record review of the Quarterly Minimum Data Set, dated [DATE] revealed Resident #81 received antipsychotic medication during the assessment look-back period. Medical record review of a Physician's Order dated 6/9/17 revealed .ZYPREXA [antipsychotic] 5MG [milligrams] BY MOUTH TWICE DAILY . Continued review revealed a Physician Order dated 10/27/17 .Discontinue Zyprexa 5mg in AM [morning] Continue Zyprexa 5mg at HS [bedtime]. Zyprexa 2.5mg 1 by mouth daily in AM . Further review revealed a Physician Order dated 11/14/17 .Decrease Zyprexa to 2.5mg qhs [at bedtime] . Medical record review of the June 2017-December 2017 Medication Administration Record (MAR) revealed Resident #81 was administered Zyprexa as prescribed. Further review of the June 2017 through December 2017 MAR revealed behavior monitoring was not completed for Zyprexa. Interview with the Director of Nursing on 12/20/17 at 9:30 AM in her office confirmed the facility failed to complete behavior monitoring for Resident #81 who was administered antipsychotic medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on facility policy review, observation, and interview the facility failed to lock 1 of 5 medication carts. The findings included: Review of facility policy, Medication Storage in the Facility, u...

Read full inspector narrative →
Based on facility policy review, observation, and interview the facility failed to lock 1 of 5 medication carts. The findings included: Review of facility policy, Medication Storage in the Facility, undated, revealed .Medication rooms, carts, and medication supplies are locked or attended by persons with authorized access . Observation on 12/20/17 from 11:45 AM to 11:50 AM in the secure unit common area revealed the 500 hall medication cart was not locked and no nurse was in view of the cart. There were no medications or residents in sight at time of occurrence. Observation and interview with the Director of Nursing on 12/20/17 at 11:51 AM in the secure unit common area at the 500 Medication Cart confirmed there was no nurse in sight of the cart and the facility failed to keep the 500 hall medication cart locked when not attended by the nurse in charge.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy, observation, and interview, the facility failed to ensure call lights were functioning properly in 7 o...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy, observation, and interview, the facility failed to ensure call lights were functioning properly in 7 of 55 resident rooms and in 6 of 55 resident bathrooms on 2 of 5 halls. The findings included: Review of the facility policy, Nurse Call System, dated 9/1/14, revealed .Monthly the Nurse Call system should be checked for proper function for the following .Each call cord should be exercised to ensure that it activates the light in the corridor and the annunciation panel at the nurse's station .Any component that does not function should be repaired as soon as practically feasible . Observation of the 300 hall rooms revealed the following: Observation on 12/18/17 at 9:40 AM in room [ROOM NUMBER] revealed a resident was sitting in bed and holding the call light in her left hand. The call light was plugged into the wall however, the cord was severed near the plug and therefore was not functioning. Interview with Licensed Practical Nurse (LPN) #1 on 12/18/17 at 10:20 AM on the 300 Hall confirmed the facility failed to maintain a functioning call light for the resident in room [ROOM NUMBER]. Observation of the 500 hall revealed the following: Observation on 12/18/17 from 10:20 AM to 10:25 AM revealed the call lights in rooms 504, 508, 509, 511, 512, and 513 were not functioning. Interview with CNA #1 on 12/18/17 at 10:27 PM on the 500 hall, this surveyor asked CNA #1 .How do you know if a resident needs help? . CNA stated .We have somebody on the floor walking up and down the hall . Interview and observation with LPN #2 on 12/18/17 between 12:40 PM and 12:52 PM confirmed the bathroom call lights in rooms 502, 504, 509, 510, 512, and 513 were not functioning and the call lights in rooms 504, 508, 509, 511, 512, and 513 were not functioning. Interview with the Maintenance Director on 12/18/17 at 3:15 PM at the south nurse station confirmed the facility failed to maintain functioning call lights for rooms 504, 508, 509, 511, 512, and 513 and for the bathrooms in rooms 504, 508, 509, 511, 512, and 513. Interview with the Maintenance Director on 12/20/17 at 3:00 PM in the Nurse Educator Office confirmed the Maintenance Director worked only a couple of months at the facility and did not know how to operate the work order system. Maintenace Director stated . he checks the call lights monthly but did not document the rooms he checked .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation and interview, the facility failed to maintain dietary equipment in a clean and sanitary manner in 1 of 3 kitchen observations affecting 92 of 93 residents. The findings included:...

Read full inspector narrative →
Based on observation and interview, the facility failed to maintain dietary equipment in a clean and sanitary manner in 1 of 3 kitchen observations affecting 92 of 93 residents. The findings included: Observation on 12/18/17 at 3:00 PM in the dietary department with the Dietary Manager present, revealed the following: 3 of 14 steam table pans on the drying rack and ready for use with dried tan and brown debris on the inside perimeter of the pans; 2 of 8 serving scoops stored and ready for use with dried yellow and tan debris; 4 of 12 full sheet cake pans stored and ready for use with dried tan and brown debris on the inside perimeter of the pans; and 2 of 7 half sheet cake pans stored and ready for use with dried tan and brown debris on the inside perimeter of the pans. Interview with the Dietary Manager on 12/18/17 at 3:00 PM in the dietary department confirmed the facility failed to maintain the dietary equipment in a clean and sanitary manner.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Tennessee facilities.
Concerns
  • • Multiple safety concerns identified: 4 life-threatening violation(s), 5 harm violation(s). Review inspection reports carefully.
  • • 33 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • Grade F (0/100). Below average facility with significant concerns.
  • • 58% turnover. Above average. Higher turnover means staff may not know residents' routines.
Bottom line: This facility has 4 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Smyrna's CMS Rating?

CMS assigns SMYRNA CARE CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Tennessee, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Smyrna Staffed?

CMS rates SMYRNA CARE CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 58%, which is 12 percentage points above the Tennessee average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Smyrna?

State health inspectors documented 33 deficiencies at SMYRNA CARE CENTER during 2018 to 2022. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 5 that caused actual resident harm, and 24 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Smyrna?

SMYRNA CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by EXCEPTIONAL LIVING CENTERS, a chain that manages multiple nursing homes. With 125 certified beds and approximately 79 residents (about 63% occupancy), it is a mid-sized facility located in SMYRNA, Tennessee.

How Does Smyrna Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, SMYRNA CARE CENTER's overall rating (1 stars) is below the state average of 2.8, staff turnover (58%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Smyrna?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.

Is Smyrna Safe?

Based on CMS inspection data, SMYRNA CARE CENTER has documented safety concerns. Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Tennessee. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Smyrna Stick Around?

Staff turnover at SMYRNA CARE CENTER is high. At 58%, the facility is 12 percentage points above the Tennessee average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Smyrna Ever Fined?

SMYRNA CARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Smyrna on Any Federal Watch List?

SMYRNA CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.