CROSS COUNTRY HEALTHCARE CENTER

1514 INDIAN CREEK RD, BROWNWOOD, TX 76801 (325) 646-6529
For profit - Corporation 94 Beds HAMILTON COUNTY HOSPITAL DISTRICT Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
38/100
#446 of 1168 in TX
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Cross Country Healthcare Center in Brownwood, Texas has received a Trust Grade of F, indicating significant concerns about the quality of care. It ranks #446 out of 1168 facilities in Texas, placing it in the top half, but it is the lowest-ranked facility in Brown County at #7 out of 7. The facility is worsening, with issues increasing from 6 in 2024 to 7 in 2025. Staffing is a relative strength, with a turnover rate of 0%, which is well below the Texas average, but the facility has an average RN coverage. However, the home incurred $48,041 in fines, which is concerning and suggests ongoing compliance problems. Specific incidents include a critical failure where a resident left the premises unnoticed, raising safety concerns, and a serious issue where another resident was not provided with adequate supervision, increasing fall risks. Additionally, the kitchen did not adhere to proper food safety standards, which could expose residents to health risks. Overall, while there are some strengths, particularly in staffing stability, the facility has significant weaknesses that families should carefully consider.

Trust Score
F
38/100
In Texas
#446/1168
Top 38%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
6 → 7 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
$48,041 in fines. Lower than most Texas facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 23 minutes of Registered Nurse (RN) attention daily — below average for Texas. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
27 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2024: 6 issues
2025: 7 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

3-Star Overall Rating

Near Texas average (2.8)

Meets federal standards, typical of most facilities

Federal Fines: $48,041

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: HAMILTON COUNTY HOSPITAL DISTRICT

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 27 deficiencies on record

1 life-threatening 1 actual harm
Apr 2025 4 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review the facility failed to ensure the environment was as free of accident hazards...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review the facility failed to ensure the environment was as free of accident hazards was possible and each resident receives adequate supervision to prevent accidents for 1 of 21 resident (Resident #55) reviewed for accidents and hazards, in that: On 03/20/2025 at about 9:30pm, Resident #55 was able to get out of a window in a common room on the secure unit without staff's knowledge, pull off 3 wood fence pickets and leave the premises. Facility staff were not aware Resident #55 was not in the building until he was returned by law enforcement at approximately 01:00 AM on 03/21/2025. A past non-compliance Immediate Jeopardy (IJ) situation was identified on 04/02/2025 at 3:37 PM. The Immediate Jeopardy began on 03/20/2025 and ended on 03/24/2025. The facility had corrected the non-compliance before the survey began. The failure placed residents at risk for weather exposure, injury, hospitalization and/or death. Findings included: Review of Resident #55's electronic face sheet revealed a [AGE] year-old male admitted to the facility on [DATE] with medical diagnoses of dementia, late onset Alzheimer's disease, anxiety, bipolar disorder, high blood pressure, non-insulin dependent diabetes mellitus, and psychosis. Review of Resident #55's Quarterly MDS dated [DATE] revealed in Section C Cognitive Patterns, subsection C0500 BIMS Score Summary, the resident scored 3 out of 15 indicating severe cognitive impairment. Section E - Behavior, subsection E0900 - Wandering, Prescence & Frequency, Has the resident wandered? 1. Behavior of this type occurred 1 to 3 days was selected. Review of Resident #55's physicians orders dated 02/26/25 revealed an order May reside on secure unit r/t Dx: (diagnoses) Dementia, Bipolar disorder, Anxiety. Review of Resident #55's Comprehensive Care Plan dated 03/04/25 and reviewed/revised 03/21/25 revealed Focus: I have been evaluated as a wandering risk r/t specify: decreased safety awareness, confusion, wandering behavior [Resident] resides on the secure unit. [Resident] has a history of elopement from other prior facilities. [Resident] carries around a bed roll packs bag to leave everyday. Date initiated 03/21/25. Goal: I will remain free of injuries associated with wandering behaviors thru this review period with a target date of 06/10/2025. Interventions/Tasks: attempt to redirect resident when packing items and remind resident he resides in facility. Check my location frequently. Encourage me to participate in activities of my preference. Engage me in diversional activities when indicated. Observe me for s/s of agitation, pacing, repetitive verbalization of wanting to leave/go home, restlessness, report increased behaviors to nurses for further interventions. Offer resident the ability to call his family when behaviors are occurring. Provide me re-orientation as needed. Focus: [Resident] has a behavior problem AEB resident eloped out of a window, through a privacy fence which he ripped fence panels off of, and was found walking the streets. Date initiated 03/21/25. Goal: [Resident] will remain in facility without further elopements. Interventions/Tasks: ADMNister medications as ordered. Monitor for side effects and effectiveness. Anticipate and meet The resident's needs. Caregivers to provide the opportunity for positive interaction, attention. Stop and talk with him/her as passing by. If reasonable, discuss the resident's behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. Monitor behavior episodes and attempt to determine underlying cause. Consider location, time of day, persons involved, and situations. Document behavior and potential causes. Monitor resident whereabouts frequently to ensure not attempting to elope. Provide a program of activities that is of interest and accommodates residents status. During an observation on 04/01/2025 at 02:13 PM, revealed Resident #55 was sitting in the common room on the secure unit working on a diamond painting project with a staff member present recording resident's activity every 15 minutes. During an observation on 04/01/2025 at 02:15 PM, revealed the windows in the common room on the secure unit, had window stops secured which allowed the window to raise 6 or less. During an observation on 04/02/25 at 07:00 AM, revealed a new gate with a keypad and doorbell noted along the fence surrounding the secure area. There were no bowed, cracked or loose pickets noted around the secure area. On the east side of the facility, an old gate was open, and the fence was missing 2 pickets, but with no access to the secured area. On the south side of the facility the gate was open, but with no access to the secure unit. Observation of the road in front of facility revealed a speed limit of 30. During a telephone interview on 04/02/25 at 08:21 AM, Resident #55's Guardian stated she was assigned to Resident #55 2 weeks ago. She stated the current facility was the 3rd facility the resident has been admitted to in the past month or so. The Guardian stated she felt the facility addressed the elopement appropriately and she was fine with every 15-minute checks instead of 1:1. She stated she had talk with Resident #55's family member in who resided in another state about relocating him closer, but the family member was not able to care for him. The Guardian explained Resident #55 was living with a family member in another city but was repeatedly being found and returned by law enforcement. The guardian stated the problem was not the facility but the system. She stated the facility communicated with her very well. She stated the facility was working overtime to keep the resident safe but he was cognizant enough to develop a plan and carry it out. The Guardian had offered to purchase and install window alarms but was waiting on decision from facility. She stated the window stops were on the windows prior to the elopement but were placed higher than they were. The Guardian stated the maintenance man immediately lowered the stops after the elopement. She stated the facility was not failing, or had an issue of poor care, it was the archaic system. During an observation on 04/02/25 at 08:20 PM, revealed one nurse and one CNA were present on the secure unit. During an interview on 04/02/25 at 08:20 PM, LVN G stated he was on duty the night of the elopement. He stated as soon as they were made aware of the elopement, a head count was done, doors were checked, and the outside perimeter was checked. LVN G explained he discovered the pickets missing in the wood fence outside the windows in the common room. He also noted the window in the common room was open and indicated with hands approximately 8. He stated he thought it was interesting that the resident chose fence pickets between the 2 windows in the common room. The fence pickets removed by Resident #55 were not visible when looking straight out either window. LVN G stated he did not hear any unusual noises the evening of the incident. LVN G explained Resident #55 received a sandwich at approx. 9:00 PM, ate it at the nurse's station then walked down the hall towards his room. LVN G stated he gave the Resident #55 his evening and the resident stated he was going to bed. The nurse observed the resident enter his room and shut the door. He stated since the roommate had already received his PM meds, the nurse did not enter the room again until doing the head count. LVN G explained they tried to not wake the roommate (in bed A) because he became agitated. He stated the CNA working on the night of the incident was new to the unit. He stated the usual CNA had called in sick. LVN G stated the replacement CNA had trained for almost 2 shifts. He explained the Activity Director was assisting on the unit until approximately 9:00 PM. LVN G stated when Resident #55 returned, he was wearing a long sleeve shirt, pants, shoes and was carrying his blanket roll. LVN G stated policy was to conduct rounds every 2 hours. LVN G stated Resident #55 made verbal statements about leaving but did not actively exit seek. He stated he did not feel the incident was a facility failure, measures were in place to prevent elopement such as keypad locks on all the exit doors, screws or stops in all the windows to limit height they could be raised, a 6' wood privacy fence around the courtyard and walk-way bordering the unit. LVN G stated he was told the resident was found on the access road. When asked how to get to the access road he stated a turn left or right onto a nearby street would get there. No one knew which direction the resident took. LVN G stated an elopement drill was done after the incident and the following week. He stated Resident #55 was put on 1:1 supervision with every 15-minute activity documentation. He stated in-services were done on elopement and every 2-hour rounds. LVN G stated the census on the secure unit the night of incident was 21. During a telephone interview on 04/02/25 at 08:49 PM, the local county Sherriff's Deputy stated she received the first call about the resident walking along the side of the road sometime after 9:00 PM on 03/20/25. The Deputy stated she interviewed him at the time and considered it a consensual stop. She stated the resident seemed cognizant and he explained to her that he was going to his family member's. The Deputy stated the resident was alert, oriented, answered questions appropriately, there were no signs of distress, and his walking ability was steady. She saw no reason to investigate further. The Deputy stated she received a 2nd call at approximately 11:00 PM about a man walking along the roadside a couple miles from the facility. She stated the resident appeared more altered but again was able to tell his name and that he was going to his family member's house. She explained that she called EMS to assess and checked the resident's driver's license for flags. She explained flags were put on the DL for situations like dementia. She stated the resident had no emergency contact information on him or linked to his DL. She contacted the address on his DL, no one knew who he was. She then made a report to APS. The Deputy stated APS told her they had information in bits and pieces on the resident d/t all the times he left his family member's house and was returned by law enforcement. She explained APS also stated the resident had been in other places but had left each of them several times. The Deputy stated she checked the missing person's report, but the resident's name was not listed. She stated EMS checked the resident, obtained a full set of vital signs, and determined he was in perfect health. She stated EMS reported his body temperature was normal. The Deputy stated she then decided to take him to the sheriff's department while trying to find out where he needed to be. She stated she finally reached his family, but they were not able to tell her where he was supposed to be. She explained one family member told her he was supposed to be in a nursing home 124 miles north. She stated she had other officers calling different facilities in surrounding counties. She stated one county reported notes on the resident that he lived with his [family member]. The deputy stated the resident was with her from 11:00 PM until she returned him to the facility. She described his reaction upon returning was pleasant, no behavior or statement of distress, only stated he wanted to see his family member that lived by the base. The deputy stated once inside the building the resident knew exactly how to get to his room. The Deputy stated when she located the resident, he was appropriately dressed and was carrying a bed roll with snacks so he was prepared. She stated the resident was not walking in the roadway either time, he was well off to the side. Review of weatherspark.com (https://weatherspark.com/h/d/7167/2025/3/20/Historical-Weather-on-Thursday-March-20-2025-in-Brownwood-Texas-United-States#metar-22-55) revealed the weather on 03/20/2025 at 10:55 pm, was 48.4°F, with no precipitation. During an observation on 04/02/25 between 09:00 PM and 09:20 PM of the road in front of the facility revealed 4 vehicles traveling south and 3 vehicles traveling north. During an interview on 04/03/25 at 05:51 AM CNA H stated she was scheduled to work the night of the incident but was sick. She stated she worked 2 partial shifts with the CNA that covered for her. CNA H stated training on elopement prevention included on-line modules and in-services. She explained training monitored by HR. CNA H stated the night of the incident, HR called her and had her participate in the elopement drill via phone. She explained the effect on residents of failing to provide training would be bad. She stated staff was trained to not give out the door codes and methods to block a resident from attempting escape without antagonizing the resident. She stated elopement drills were done for both day and night shifts. CNA H stated the best training to prevent elopement was to know the residents. During an interview on 04/03/25 at 08:43 AM, the Administrator stated staff call-ins were covered by PRN staff or having one of the 3 CNAs assigned to the front hall to float to the secure unit. She stated every 2-hour rounds were not done on Resident #55 because staff knew if the resident and/or his roommate were woken up by staff, they became agitated and were up all night. She stated because both residents in the room were independent, staff avoided irritating them. She stated her expectations were for rounds to be done every 2 hours but also wanted to keep in mind resident rights and preferences. She stated a few residents on other halls specifically requested not to be bothered. The Administrator stated policy was for law enforcement to be called when a resident was discovered missing, an eyes on count done, and the facility and perimeter checked. Review of the facility policy titled Wanderer Management, Monitoring System & Resident Elopement Protocol dated reviewed 01/2023 revealed 1. If a resident is noted to be missing, the following must be initiated immediately: Notify the Administrator/designee immediately. Perform a complete search of the interior of the building. This should include every room, including bathrooms, break rooms, storage rooms, closets, etc., Initiate an external search outside of the building, including the facility grounds and community, on foot and by vehicle. Interview staff to determine who may have seen the resident last and try to determine when they may have been seen last, including what they were wearing, etc. Notify local law enforcement and provide them with a complete description of the individual. Notify the resident's family and physician. Call area hospitals, bus stations, train stations, grocery stores, liquor stores, etc. Notify state agency per state law. Notify other nearby nursing homes. Postscript added to end of policy: Education: Staff to physically see and check on patients every 2 hours to ensure safety. The facility implemented the following corrections prior to survey entrance on 04/01/2025. The facility was evaluated to be in past noncompliance based on the corrections implemented prior to entrance. The following records of interventions were reviewed: 1. Record review of 1:1 supervision and every 15 minute activity documentation of Resident #55 revealed supervision began on 03/21/25 and was ongoing. 2. Record review revealed the facility conducted elopement policy and every 2-hour resident checks in-services. Documentation of interviews with multiple staff members on their knowledge of elopement procedures and every 2-hour resident checks was on file. 3. Record review of the facilities An elopement drill revealed an elopement drill was conducted on 03/21/2025 and again on 03/28/2025. 4. Record review of maintenance records on 04/03/25 revealed the door to the secure unit and outside fence gate lock codes were changed on 03/24/2025. 5. Record review of maintenance documentation revealed the broken fence pickets were replaced, and all pickets were reinforced with screws on 03/21/2025. 6. An Ad hoc committee (a temporary group formed to address a specific issue or task) was created to evaluate effectiveness of interventions weekly for 8 weeks. Meetings were conducted on 03/21/2025 and again on 03/28/2025. 7. Residents with wandering/elopement risks were to be reviewed for risk potential daily for 30 days. Documented reviews began 03/22/2025 and were conducted daily.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0777 (Tag F0777)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to promptly notify the resident's physician when there wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to promptly notify the resident's physician when there was radiology results outside of clinical reference range for 1 of 5 residents (Resident #17) reviewed for physician notification of radiology results. The facility failed to promptly notify Resident #17's physician by phone per facility protocol on 02/12/25 when x-ray results falling outside of clinical reference ranges reflected Resident #17 had a right femur fracture This failure could place residents at risk of a delay in medical treatment and could result in not receiving appropriate care and interventions. The findings included: Record review of Resident #17's face sheet dated 04/03/2025 revealed an [AGE] year-old female admitted on [DATE] with diagnoses which included: Schizoaffective disorder (mental health condition), major depressive disorder (mental health condition), hypothyroidism (an underactive thyroid), unspecified dementia (cognitive decline), hypertension (high blood pressure), osteoporosis (weakened bones), iron deficiency anemia (body does not have enough iron for healthy red blood cell production), gastro-esophageal reflux disease without esophagitis (reflux without inflammation or damage to the esophageal lining). Record review of Resident #17's quarterly MDS dated [DATE] revealed a BIMS score of 00 which indicated a severe cognitive impairment and required extensive assistance and/or two plus persons physical assist for ADL care. Record review of Resident #17's care plan report dated 02/09/2025 revealed focus areas that included moderate risk for falls related to confusion, gait/balance problems, psychoactive drug use as well as impaired cognitive function/dementia or impaired thought processes related to dementia. Record review of Resident #17's care plan report dated 03/11/2025 revealed added focus areas of has had an actual fall and lists dates of falls as 02/26/24, 04/01/24, 04/19/24, 06/24/24, 11/01/24 (all with no injury), 02/04/25 (with abrasion to right knee), and 02/10/25 (fall with late onset right hip fracture resulting in hospital stay). Record review of Resident #17's progress notes revealed: 02/10/25 at 01:08 AM, RN A noted Resident #17 was found lying in the floor, she was assisted back to bed after being assessed with noted hip bruising. The MD (on call), DON, and family were notified. 02/11/25 at 03:38 AM, LVN B noted Resident #17 was up in her wheelchair, eyes open, respirations even and unlabored, denied any pain or discomfort, and refused help to get back in bed. 02/11/25 at 01:18 PM, RN C noted in a Weekly Skin Observations Summary [in part]: Skin Condition Site(s) / Description(s): Face - forehead (bruise), Right trochanter (hip) - bruise, Other (specify) - right side (bruise) Skin condition(s) requires no treatment/dressing. Monitoring ongoing. Treatment/Care Plan Status: Skin condition(s) were not resolved. Continue current treatment plan. Education/Training Provided was described as: staff informed to round on resident every 2 hours and monitor the sides with bruising and to assess her to prevent anymore falls. Turning and repositioning outcome: The resident allowed clinician to reposition them for pressure redistribution and comfort. The resident was also left clean and dry. Referrals and/or additional notes if applicable: the nurse was notified of the resident, x-ray to be ordered. 02/11/25 at 03:34 PM, LVN D noted a portable x-ray bilateral (both sides) hip 3 views and cervical 2-3 view, due to post fall pain. 02/12/25 at 00:59 AM(12:59AM), RN A noted the x-ray results were received, and faxed to the MD for review. Xray report reflected: Impression: 2. Mildly displaced fracture of the right femoral neck(upper long bone of leg). 02/12/25 at 09:24 AM, RN C noted in a Weekly Wound Observation Summary Note [in part]: The resident allowed clinician to reposition them for pressure redistribution and comfort. No new referrals / consultations were needed currently. 02/12/25 at 10:27 AM, the ADON noted they called and spoke with receptionist at MD's office related to fracture report and increased pain to right hip. The MD ordered to send the resident to the ER to eval and treat. 02/12/25 at 04:55 PM, the ADON noted they called and spoke with the ER. The resident admitted for a fracture from ortho. Record review of Resident #17's Hospital Notes dated 02/12/25 - 02/16/25 revealed: Resident #17 underwent a right hip arthroplasty(joint replacement) to repair the fracture. In an observation of Resident #17 on 04/02/25 at 8:20 AM, revealed the resident was lying in bed stated, I'm good, then closed her eyes and turned over towards the wall. Hydration at bedside, the call light was within reach, the fall mat was on the floor by the bed, and the bed was in a low position. In an interview on 04/03/25 at 11:10 AM, the DON stated he was unsure what took place or what was going on at the time but that when it was brought to his attention the morning of 2/12/25, that the physician was not called with the x-ray results report that night. He stated he and the ADON completed an in-service over the phone with RN A, that reporting abnormal x-rays and labs to the MD, DON, and RR with all critical/abnormal findings must be done by phone. He further stated that for no reason should abnormal results be faxed. At that time the DON provided the policy for Fall Prevention Program and Medication Orders. The DON stated those were the only policies he had for falls and orders/reporting to physicians. In an interview on 04/03/25 at 01:26 PM, LVN E stated the process for reporting an abnormal x-ray or lab report was to call the ordering physician immediately. She stated when a resident fell, the nurse did a head toe assessment making sure the resident was ok, a neuro check was done at that time and then every 30 min for 4 hours and then every hour for 4 hours. After the assessment, if at night, call the DON, family, and MD to inform of the incident and receive any orders the MD adds. She stated if the MD ordered an x-ray, the nurse placed the order in the computer, called the mobile x-ray provider to complete the order, then once the report was back call the MD with the results especially if they were positive for a fracture, or if a lab level was abnormal. She further stated that was the expectation. She also stated an adverse outcome, if a positive x-ray was reported and not immediately reported, could be the resident suffered in pain for a prolonged period of time and didn't get the care needed, also if staff did not know of the fracture, staff would do ADL's and activities with the resident like normal. In a telephone interview on 04/03/25 at 4:28 PM, the MD for the facility stated the expectation when a resident fell was, he was immediately contacted via call or text, and informed if there was an injury or no injury. He stated the adverse outcome in the situation was the delay in care from the time the x-ray was done, the day after the fall, to the time he was notified of the fracture the next day 02/12/2025. He further stated when he was notified of the fall it was reported as no injury therefore an x-ray was not ordered at that time. An attempt for phone interview on 04/03/25, at 4:40 PM and 5:15 PM to contact RN A and was unsuccessful. Unable to reach her with two attempts and voicemails were left. In an interview on 04/04/25 at 8:10 AM, the ADON stated she called the MD's office on 02/12/25 as soon as she was made aware with the report of Resident #17's hip fracture. She stated the expectation of the nurses when an abnormal lab or x-ray came across the fax was to call the MD and speak to them directly. She further stated an adverse outcome was a delay in care. In a record review of the facility policy labeled Fall Prevention Program last reviewed date 06/10/2024 reflected [in part]: #5 If a fall occurs, the following will be done: k. If the resident with dementia sustains a fall, in addition to the nursing assessment, the facility will also prioritize diagnostics such as STAT x-ray/transfer to the ER for appropriate investigation and intervention. In an interview on 4/4/25 at 9:45 AM , the ADMN stated there was no further documentation or evidence to provide.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, the facility failed to store, prepare, distribute, and serve food in accorda...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed in that: The facility's kitchen staff failed to clean the kitchen as directed by daily cleaning lists. The facility's kitchen staff failed to store food properly. The facility's kitchen staff failed to remove expired food from the refrigerator. The facility's kitchen staff failed to keep clean and dirty dishes separated during meal service. The facility's kitchen staff failed to cover drinks that were placed on delivery trays and sent to the hall during meal service. These failures placed residents at risk for food borne illness and cross-contamination. Findings included: During observation on 04/01/25 beginning at 9:10 AM the following was noted: 1. A box of [NAME] biscuits in the freezer #1 was soiled with an orange liquid. 2. Crumbs and an unknown soiled substance was at the bottom of refrigerator #1. 3. Crumbs and an unknown dried substance was on a shelf containing plastic lids and napkins. 4. The bottom shelf of the food prep table contained clean pans. Wax paper underneath the clean pans contained dried cooked food, crumbs, and was soiled with an unknown substance. 5. Behind the stove contained dirt, dust, and dried food. 6. Walls were noted to be soiled with dried liquid. 7. The door leading to the dining room was soiled with dirt and unknown substances. 8. The ice machine was soiled with unknown dried liquids. 9. Upside down pans beneath the food prep tables were noted to have dried food sitting in the rim of the pan. 10. The cleaning checklist had not been completed since February of 2025. The cleaning check list for February 2025 was incomplete. 11. A bag containing sliced cheese was open to air in refrigerator #1. 12. A bag containing cookies was left open to air in the food storage area. 13. A bag containing cereal was left open to air in the food preparation area of the kitchen. 14. Peach cobbler found in refrigerator #1 had an expiration date of 03/03/25. During an interview with the DM on 04/01/25 at 11:45 AM, she reported her first day on the job was Friday (3/28/25). The facility had not had a dietary manager for about a month. She continued to say the last cleaning log that was completed was from February 2025. She was in the process of putting together a new log. In the meantime, she had been instructing kitchen staff on what needed to be cleaned. During an interview with the Administrator on 04/02/25 at 9:32 AM, she reported the facility went 3 weeks without a dietary manager. She stated, I was in charge of the kitchen while she was gone. I don't know if cleaning lists were being completed or not. I know we were doing cleaning every day. It's just a really old kitchen. It's hard to make it look pretty. We came in Sunday (3/30/25) and worked a lot on cleaning. We have a verbal action plan in place to come in a clean. When asked what negative outcomes could occur if proper cleaning was not completed, she stated, There is a potential for illness. During an interview with the DM on 04/03/25 at 8:25 AM, she reported that she reviewed the policy on cleaning. The policy stated that the manager came up with the cleaning schedule and monitored if it's being completed. She stated that illness could occur if the kitchen was not cleaned properly. During an interview on 04/03/25 at 2:25 PM, the DM stated that all food being stored must be sealed and dated when opened. It was everyone's job to monitor for that. If left open to air food could go bad or develop bacteria that could cause illness. During an interview on 04/03/25 at 2:20 AM, the DA reported that opened food was to be stored in two-gallon bags, dated, and sealed. If left open to air it could get stale, grow mold, and get bugs. Serving food that was left open to air could cause residents to get sick. She continued to say its everyone's responsibility to ensure bags were sealed properly. During an interview on 04/03/25 at 2:25 PM, the DM stated it was everyone's responsibility to check for expired food daily and throw it out. If that was not done, it could get served out and everyone could get sick. During an interview on 04/03/25 at 2:20 AM, the DA reported everyone was responsible for checking the refrigerator and storage area for expired food daily. Failure to do so could allow the food to be served. That could cause residents to get sick. During observation on 04/01/25 at 11:56 AM, the following was noted: 1. The [NAME] was observed removing used lids from the steam table and returning them to racks containing clean pans underneath a food preparation table. During an interview with the DM on 04/01/25 at 11:56 AM, she reported that it was not standard practice for kitchen staff to remove used lids off the steam table and return them to racks with clean pans. She stated, No. That is not supposed to happen. That causes cross contamination and can cause illness. During observation on 04/03/25 at 12:33 PM, the following was noted: 1. Trays being delivered down hall 300 contained glasses of tea that were not covered with plastic lids. During an interview with the DM on 04/03/25 at 12:41 PM, she reported if drinks and food were being sent to the hall, they must be covered. If not covered particles and dust could get in the drink causing illness. During an interview with the Administrator on 04/03/25 at 12:42 PM, she reported there was not a specific policy that stated drinks must be covered; however, that was the expectation. She was aware of the issue and had put together an in-service for staff. Record review of the policy titled Sanitization revealed [in part]: -Policy Statement The food service area shall be maintained in a clean and sanitary manner. -Policy Interpretation and Implementation 1. All kitchens, kitchen areas and dining areas shall be kept clean, free from litter and rubbish and protected from rodents, roaches, flies, and other insects. 2. All utensils, counters, shelves, and equipment shall be kept clean, maintained in good repair and shall be free from breaks, corrosions, open seams, cracks and chipped areas that may affect their use or proper cleaning. Record review of the daily dietary start up tool provided by the Dietary Manager revealed [in part]: 1. Storage Room: All items sealed. 2. Freezer: All foods sealed. 3. Refrigerator: All items sealed. 4. Daily Cleaning schedule - initialed and completed. 5. Weekly Cleaning schedule - initialed and completed. 6. Post weekly cleaning schedule. Record review of the Cook's Deep Cleaning List for February 2025 revealed [in part]: 1. Clean under prep tables. 2. Clean behind stove. 3. Change paper under prep tables. Record review of the new Daily Cleaning List created by the Dietary Manager revealed [in part]: 1. Work tables/shelves after each use. 2. Prep area/shelves after each use. 3. Shelves/underneath shelves. 4. Reach in cooler - shelving clean daily. 5. Inside/outside clean daily 6. Ice machine - inside ice guard and outside
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0680 (Tag F0680)

Minor procedural issue · This affected most or all residents

Based on interview and record review the facility failed to provide an activities program directed by a qualified professional for 1 of 1 activity directors (AD) reviewed for qualifications. The facil...

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Based on interview and record review the facility failed to provide an activities program directed by a qualified professional for 1 of 1 activity directors (AD) reviewed for qualifications. The facility failed to ensure the AD was a qualified therapeutic recreation specialist or an activities professional that met state licensing requirements. This failure could place residents at risk for reduced quality of life due to lack of activities that were individualized to match the skills, abilities, and interests/preferences of each resident. The findings included: Record review of the AD's employee file revealed the AD took the position on 06/03/2024, and evidence of training beginning 02/13/2025 as a qualified therapeutic recreation specialist or an activities professional that met state licensing requirements. Record review revealed once the course was done (May 2025), it would have been almost a year since being hired to be certified. During an interview on 04/03/2025 at 11:23 AM, the AD stated she was hired 8 months ago. She stated she had no prior experience nor prior SW experience. The AD stated she did not have her AD certification upon hire. She stated she was supposed to have started her certification in October of 2024, but the company changed the course they used which in turn pushed them back to January 2025. The AD stated the ADMN stated to her when hired, she needed to get certified as soon as possible. She stated she felt there was no harm to the residents. During an interview on 04/03/2025 at 1:08 PM, the ADMN stated she had never been told the time frame but assumed during the first year. She stated she worked with the AD as a CNA and felt with her leading the residents in attending AD events was enough to be hired for the position. The ADMN stated it was HR who monitored the certifications and the paperwork for staff members. She stated her expectations would be for AD to have her certification within a year of being hired. She stated she did not feel there was a failure nor a negative impact to residents. During an interview on 04/03/2025 at 5:01 PM, HR stated there was not a check off list for the AD staff member's hiring. She stated she was unaware of her certification status. Record review of the AD's application dated 08 May 2024 with an updated date of 03 June 2024, revealed: License and Education: Valid professional license or certification-yes License /certification: (was unanswered) License/number: (was unanswered) Issuing Organization: (was unanswered) State: (was unanswered) Issue date: (was unanswered) Expiration date: (was unanswered) Record Review of the facility Activity Director's job application agreement dated and signed on 08 May 2024 revealed: I understand that, if hired, (a) I am required to abide by all rules and regulations . Record review of the facility's job description for Activity Director signed on 6/3/24 revealed, I will perform the duties and responsibilities of that position and further agree to conform to the rules and regulation
Jan 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure drug records were in order and that an account ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure drug records were in order and that an account of all controlled drugs was maintained for 1 of 1 medication rooms reviewed for medication labeling and storage. The facility failed to maintain controlled substance record count sheet with accurate amount of lorazepam (a controlled substance) stored in medication room refrigerator. These failures could place residents at risk of misappropriation of medications. Findings Included: Record review of Resident #3's electronic face sheet dated 01/23/2025 revealed he was a [AGE] year-old male admitted to the facility on [DATE] and most recently on 01/13/2025 with diagnoses to include: conversion disorder with seizures or convulsions (a mental health condition that causes seizures or convulsions) and anxiety. Record review of Resident #3's quarterly MDS dated [DATE] revealed: BIMS score of 03 which indicated severe cognitive impairment. Further review of the MDS Section I - Active Diagnoses revealed resident had seizure disorder or epilepsy and anxiety disorder. Record review of Resident #3's care plan dated 01/23/2025 revealed Resident #3 had seizures. Further review of care plan revealed interventions for seizures included to give medications as ordered, monitor/document effectiveness and side effects, use half side rails with seizure pads added to resident bed for safety, and to document seizure activity. Record review of Resident #3's electronic physician orders dated 01/21/2025 revealed one time order for Ativan (lorazepam) 2mg/ml inject 2mg IM (intramuscularly) one time only for anxiety. Further review revealed an electronic physician order dated 01/14/2025 lorazepam injection 1mg IM every 5 minutes prn anxiety. Record review of Resident #3's nursing progress notes which indicated that resident received 4 doses of Ativan (lorazepam) IM on 1/21/2025. Further review of nursing progress notes indicated Resident #3 received 1 dose of Ativan (lorazepam) IM on 1/22/2025 at 5:08 p.m. Record review of Resident #3's narcotic count sheet titled controlled substance record indicated 4 doses of lorazepam were administered on 1/21/2025. There was no evidence that 1 dose of lorazepam had been administered on 1/22/2025. During an observation and interview on 01/23/2025 at 11:48 a.m., the medication room refrigerator had a sealed bag of lorazepam vials for Resident #3 inside of the controlled substance box that had 25 vials inside of the box. LVN A was present and agreed that there were 25 vials of lorazepam in sealed bag for Resident #3. LVN A stated medications were counted every shift to make sure that the counts were correct. She stated she had not counted the medication in the refrigerator because she was not responsible for 200-300 medication cart which had the count sheets for Ativan (lorazepam) in the binder. During an interview on 01/22/2025 at 12:10 p.m., MA C stated she was responsible for the 200-300 hall medication cart. She observed the controlled substance count sheet and agreed that it stated 26 vials of lorazepam should be in the refrigerator for Resident #3. She stated she should have counted the refrigerator medications when she took control of the 200-300 medication cart at shift change. She stated she did not count the refrigerator medications this morning during shift change. She did not answer why she did not count the medications in the refrigerator when asked. During an interview on 01/23/2025 at 12:14 p.m., the DON stated medication aides and nurses were responsible for making sure controlled substance count sheets were accurate with medication on hand during shift change. He stated that both he and the ADON monitored the medication aides and nurses performed counts and had just counted the medication room fridge on 01/22/2025 before 4:00 p.m. and the count was correct. He stated he expected for nurses and medication aides to sign out medication on the controlled substance count sheets as they were given. He stated medication aides and nurses were to contact him if the count did not match what was written on the controlled substance count sheet and he would do an investigation to see why count sheets were off. He stated he would let corporate and state agency know of issue when his investigation could not find reason for why counts sheets were incorrect. He stated he would investigate why Ativan (lorazepam) did not match controlled count sheet. During a follow up interview on 01/23/2025 at 1:00 p.m., the DON stated his investigation led to the finding that LVN B had given lorazepam on 01/22/2025 around 5:00 p.m. He stated had LVN B signed the medication off of the controlled substance count sheet, the counts would match how much medication was on hand in the refrigerator. He stated the nurses and medication aides had been educated in the past about making sure count sheets were accurate and counted every shift change. He stated he felt more education was needed. During an interview on 01/23/2025 at 1:02 p.m., LVN B stated Resident #3 was having a seizure on 01/22/2025 around 5:00 p.m. and his hospice nurse was present in the facility. She stated she remembered the time because a new admission had arrived at the facility around the same time. She stated she had gotten medication vial from refrigerator in the medication room and had administered the Ativan (lorazepam) to Resident #3. She stated she did not sign it out on the controlled substance count sheet because she was distracted. She stated it was important to sign out medication use on controlled substance count sheet to keep account of the medication and prevent someone from taking it. During an observation on 01/23/2025 at 2:38 p.m., Resident #3 was in his room lying in bed that was in low position. He had side rails that were padded on his bed. His eyes were closed and no distress observed. His respirations were even and unlabored. Resident #3's call light was within reach of him. During an observation and interview on 01/24/2025 at 5:50 p.m., LVN D counted controlled substances in medication room refrigerator with MA C. LVN D removed keys from beside of the refrigerator and opened the locked box inside of the refrigerator to count the medications. She stated whoever was responsible for 200-300 medication cart should count the controlled substances in the refrigerator. She stated she had not been responsible for 200-300 medication cart on 1/22/2025 and was unsure why the controlled substances were not correct on the count sheet on 01/23/2025. During an interview on 01/24/2025 at 6:04 p.m., RN E stated she was responsible for 200-300 medication cart on the night of 01/22/2025. She stated she should have counted the controlled substances in the medication room refrigerator. She stated she had been education in the past to count the box for controlled substances in the refrigerator when she was responsible for the 200-300 medication cart. She did not give a reason why she did not count the controlled substances the night of 01/22/2025. She stated controlled substances were counted to prevent loss of medication from people taking medication out of the controlled substance box. During a telephone interview on 01/24/2025 at 8:41 a.m., the MD stated he expected for controlled medications to be counted every shift and for staff to follow facility's policy. He stated he expected for nurses and medication aides to follow facility policy when storing controlled substances. He stated the DON was responsible for monitoring that nurses and medication aides followed the policy. The MD stated he does not review the narcotic count sheets during his resident review of how often medication was administered. He stated he obtains medication administration frequency from the DON and does not know where the DON obtains that information. During an interview on 01/24/2025 at 10:30 a.m., the ADON stated the facility utilized controlled substance count sheets to correctly manage the controlled substances and dosages. She stated the controlled substance count sheets do help keep track of medication and reduce risk for misappropriation. She stated her expectation would be that the controlled substance count sheets be promptly updated when a medication dose had been given. She stated both her and the DON do weekly audits to make sure the controlled substances matched what was documented on the controlled substance count sheets. During a telephone interview on 01/24/2025 at 11:44 a.m., the pharmacy consultant stated she rounded in the facility once a month. She stated she would do random spot checks of controlled substance count sheets to see if nurses and medication aides were signing medication in and out. She stated her expectation would be that the medication on hand match the controlled substance count sheet. She stated the negative effect of controlled substances not being accurate could be misappropriation of medications. She stated nurses and medication aides should document medication on controlled substance count sheet as soon as the medication was given. During a follow up interview on 01/24/2025 at 10:54 a.m., the DON stated staff laziness may have led to the failure of staff not counting the controlled substances in refrigerator because they had been educated to do so prior to 01/22/2025. He stated not counting controlled substance during shift change could lead to misappropriation of medications and if not found then licensure reporting to appropriate agency. During an interview on 01/24/2025 at 1:09 p.m., the ADMN stated she expected for controlled substance count sheets to accurately reflect the amount of medication in storage. She stated controlled substance count sheets were done to help prevent medication misappropriation. She stated she expected for staff to go by facility policy when storing medications. She stated the ADON and the DON monitored that staff were controlled substances during shift change. Review of drugs.com accessed on 01/24/2025 at https://www.drugs.com/schedule-4-drugs.html revealed: Ativan (lorazepam) was listed under The following drugs are listed as Schedule 4 (IV) Drugs by the Controlled Substances Act (CSA) Review of the facility policy titled Controlled Substances dated July 2024 revealed: Dispensing and Reconciling Controlled Substances 1. Controlled substance inventory is monitored and reconciled to identify loss or potential diversion in a manner that minimizes the time between loss/diversion and detection / follow-up. 2. The system of reconciling the receipt, dispensing and disposition of controlled substances includes the following: a. Records of personnel access and usage; b. Medication administration records; c. Declining inventory records; and d. Destruction, waste and return to pharmacy records. 3. Nursing staff count controlled medication inventory at the end of each shift, using these records to reconcile the inventory count. 4. The nurse coming on duty and the nurse going off duty make the count together and document and report any discrepancies to the director of nursing services .15. The consultant pharmacist or designee routinely monitors controlled substance storage records. 16. The director of nursing services maintains and disseminates to appropriate individuals a list of staff who have access to medication storage areas and controlled substance containers.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure separately locked, permanently affixed compartments for storage of controlled drugs listed in Schedule II of the Compre...

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Based on observation, interview, and record review the facility failed to ensure separately locked, permanently affixed compartments for storage of controlled drugs listed in Schedule II of the Comprehensive Drug Abuse Prevention and Control Act of 1976 and other drugs subject to abuse for 1 of 1 medication rooms reviewed for medication labeling and storage. The facility failed to maintain controlled substance record count sheet with accurate amount of lorazepam (a controlled substance) stored in medication room refrigerator. These failures could place residents at risk of misappropriation of medications. Findings Included: During an observation on 01/23/2025 at 11:48 a.m., the medication room refrigerator had a locked box inside of the refrigerator that was not secured and could be removed easily from the refrigerator. Keys to the locked box, inside of the refrigerator, were stored on a hook that was secured to the left of the outside of the refrigerator. Anyone with access to the medication room had access to the locked box key. During an observation and interview on 01/24/2025 at 5:50 p.m., LVN D counted controlled substances in medication room refrigerator with MA C. LVN D removed keys from beside of the refrigerator and opened the locked box inside of the refrigerator to count the medications. During a telephone interview on 01/24/2025 at 8:41 a.m., the MD stated he expected for nurses and medication aides to follow facility policy when storing controlled substances. He stated the DON was responsible for monitoring that nurses and medication aides followed the policy. During an interview on 01/24/2025 at 10:30 a.m., the ADON stated the locked box in refrigerator, for controlled substances, should be secured to the refrigerator. She stated she did not know why the box had not been secured to the refrigerator. She stated the keys to the locked box in refrigerator for controlled substances should not be kept to the left outside of the refrigerator and should be stored on the nurse or medication aide keys that were responsible for the medication cart that kept the controlled substance count sheets in binder. She stated she did not know why keys had been stored next to the refrigerator but that storing the key that way could cause potential misuse of the controlled medications. She stated both her and the DON monitor that medication were stored appropriately. During a telephone interview on 01/24/2025 at 11:44 a.m., the pharmacy consultant stated she expected for staff not to store key to the locked box in the medication room next to the unlocked refrigerator. She stated the facility had moved the medication room recently from the back of the facility to the front and that may have led to controlled substances to not be stored appropriately. She stated the controlled substance box should be secured to the refrigerator and did not know why it was not. During a follow up interview on 01/24/2025 at 10:54 a.m., the DON stated the controlled substance box should be secured to the refrigerator and the keys to the box should not be stored outside of the refrigerator for all staff that had access to the medication room to have access to the controlled substances in the locked box. He stated recently the controlled substance box had been replaced due to the old one had rusted and he felt that led to the failure of new controlled substance box not being affixed. He stated staff laziness may have led to the failure of the key to the controlled substance box being stored next to the refrigerator in medication room. He stated not storing medication correctly could lead to misappropriation of medications During an interview on 01/24/2025 at 1:09 p.m., the ADMN stated she expected for staff to go by facility policy when storing medications. She stated the ADON and the DON monitored that staff were storing medications appropriately. Review of the facility policy titled Controlled Substances dated July 2024 revealed: Storing Controlled Substances. 1. Controlled substances are separately locked in permanently affixed compartments, except when using single unit package drug distribution systems in which the quantity stored is minimal and a missing dose can be readily detected. 2. All keys to controlled substance containers are on a single key ring that is different from any other keys. 3. The charge nurse on duty maintains the keys to controlled substance containers. The director of nursing services maintains a set of back-up keys for all medication storage areas including keys to controlled substance containers.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to maintain medical records on each resident, in accordance with accep...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to maintain medical records on each resident, in accordance with accepted professional standards and practices, that were complete and accurate for 1 (Resident #3) of 6 residents reviewed for resident records. The facility failed to ensure Medication Administration Records were accurate in the electronic medical record for Resident #3. This failure could place residents at risk of having errors in care and treatment. The Findings included: Record review of Resident #3's electronic face sheet dated 01/23/2025 revealed he was a [AGE] year-old male admitted to the facility on [DATE] and most recently on 01/13/2025 with diagnoses to include: conversion disorder with seizures or convulsions (a mental health condition that causes seizures or convulsions) and anxiety. Record review of Resident #3's quarterly MDS dated [DATE] revealed: BIMS score of 03 which indicated severe cognitive impairment. Further review of the MDS Section I - Active Diagnoses revealed resident had seizure disorder or epilepsy and anxiety disorder. Record review of Resident #3's care plan dated 01/23/2025 revealed Resident #3 had seizures. Further review of care plan revealed interventions for seizures included to give medications as ordered, monitor/document effectiveness and side effects, use half side rails with seizure pads added to resident bed for safety, and to document seizure activity. Record review of Resident #3's electronic physician orders dated 01/21/2025 revealed one time order for Ativan (lorazepam) 2mg/ml inject 2mg IM (intramuscularly) one time only for anxiety. Further review revealed an electronic physician order dated 01/14/2025 lorazepam injection 1mg IM every 5 minutes prn anxiety. Record review of Resident #3's nursing progress notes which indicated that resident received 4 doses of Ativan (lorazepam) IM on 1/21/2025. Further review of nursing progress notes indicated Resident #3 received 1 dose of Ativan (lorazepam) IM on 1/22/2025 at 5:08 p.m. Record review of Resident #3's MAR dated January 2025 revealed no evidence that Ativan (lorazepam) had been administered on 1/22/2025. During an interview on 01/23/2025 at 1:02 p.m., LVN B stated she had administered lorazepam IM to Resident #3 on 01/22/2025. She stated she had written a progress note about resident on that date but must have forgotten to document medication administration on the MAR. She stated Resident #3's hospice nurse was present when lorazepam IM was administered, and medication was for an active seizure that Resident #3 had. She stated she felt being distracted prevented her from documenting medication administration in the MAR. She stated she knew to document medication administration in the resident's medical record and not performing could cause other nurses not to know she had administered the medication. During a telephone interview on 01/24/2025 at 8:41 a.m., the MD stated he expected for medication administration records to be correct for residents. He stated he expected for nursing staff to follow the facility's policy on medication administration and for the ADON and DON to monitor that nursing staff was following that policy. He stated he did not review MARs for his knowledge of the residents in the facility and would get information that he needed from the DON. During an interview on 01/24/2025 at 9:30 a.m., the ADMN stated the facility should follow the medication administration policy for clinical documentation of medications being administered. She stated the facility did not have a clinical documentation policy and used the medication administration policy. During an interview on 01/24/2025 at 10:30 a.m., the ADON stated she expected for nurses and medication aides to document medication administration on the MARs to help prevent medication errors. She stated documentation should be completed when medication was administered and no later than the end of nurses' and medication aide's shift. She stated the resident's clinical record should reflect what was going on with the residents including the medications that residents had taken to help prevent adverse effects. She stated both herself and the DON monitored that nurses and medication aides documented medications in the medical record. She stated emergent situation may have caused the nurse to forget to document the medication administration. During an interview on 01/24/2025 at 10:54 a.m., the DON stated he expected for the resident's MARs to reflect what medication had been given to those residents. He stated it was the responsibility of the nurse or medication aide to document medication administered on the MAR. He stated both he and the ADON monitored weekly that nurses and medication aides were documenting correctly by random chart reviews. He stated not documenting medications on the MAR would not affect what he reported to the MD because he used the controlled substance count sheets to see how frequently controlled substances were given. The DON stated it was easier to identify the time and frequency of medication administration on the controlled substance count sheets opposed to the MARs. He stated when Ativan (lorazepam) medication was documented on the MAR, it would trigger for the nurse to document the effectiveness of the medication. He stated not documenting Ativan (lorazepam) administration on the MAR could interfere with monitoring the effectiveness of medication. During a telephone interview on 01/24/2025 at 12:17 p.m., the pharmacy consultant stated she rounded in the facility once a month. She stated she did look at resident's MARs but did not monitor the MARs when in the building. She stated she relied on physician orders to see what medications were prescribed for her medication reviews. She stated she made recommendations based on physician orders. She stated she would expect for the MAR to reflect what medication had been given to residents. She stated not documenting on the MAR could interfere with other nurses and medication aides knowing what had been given to monitor the effectiveness of the medication. She stated not documented could also interfere with nurses to know to monitor for side effects including lethargy (difficult to be aroused / sleepy). During an interview on 01/24/2025 at 1:09 p.m., the ADMN stated she expected for nursing staff to follow policy when documenting medication administration. She stated the ADON and DON monitored that nursing staff followed the policy. She stated she expected for documentation to be completed by the end of the nurses' or medication aides' shift. She stated the MAR should reflect what had been given to the resident. She stated not documenting medication administration could cause adverse reaction to occur or could delay the responses to effectiveness of the medications. Review of facility policy titled Medication Administration dated 07/08/2024 revealed: 1. Only persons licensed or permitted by this state to prepare, administer and document the administration of medications may do so. 2. The director of nursing services supervises and directs all personnel who administer medications and/or have related functions .22. The individual administering the medication initials the resident's MAR on the appropriate line after giving each medication and before administering the next ones. 23. As required or indicated for a medication, the individual administering the medication records in the resident's medical record: a. the date and time the medication was administered; b. the dosage; c. the route of administration; d. the injection site (if applicable); e. any complaints or symptoms for which the drug was administered; f. any results achieved and when those results were observed; and g. the signature and title of the person administering the drug.
Jan 2024 6 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that the resident environment remains as free o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that the resident environment remains as free of accident hazards as is possible; and each resident receives adequate supervision and assistance devices to prevent accidents for 1 Resident (Resident #34) of 4 residents reviewed for accident and hazards: The facility failed to ensure Resident #34's bed was on its lowest position while the resident was in his bed. This failure could place residents at risk of a diminished quality of life leading to a variety of emotional and physical problems/issues as a result of accident hazards. Findings included: Record review of Resident #34's admission record dated 01/24/24 indicated he was admitted to the facility on [DATE] with diagnoses of dementia and muscle weakness. He was [AGE] years of age. Record review of Resident #34's care plan dated 01/23/24 indicated in part: Focus: Resident is High risk for falls r/t dementia. GOAL: The resident will be free of falls through the review date. Interventions: Keep bed in low position with fall mat beside bed. Bed at lowest position and fall mat in place. Record review of Resident #34's MDS dated [DATE] indicated in part: BIMS = 00 indicating resident had severe impairment. Functional abilities and goals - Chair/bed-to-chair transfer: The ability to transfer to and from a bed to a chair (or wheelchair) = 01 indicating Dependent - Helper does all of the effort. Resident does none of the effort to complete the activity or, the assistance of 2 or more helpers is required for the resident to complete the activity. Record review of Resident #34's incident report dated 01/11/2024 indicated in part: Location: Resident's room. Nursing description: Heard resident calling for help. Nurse walked in room and found resident on the floor. Resident on the floor bed not in lowest position fall mat on the floor, resident in between bed and floor mat. Resident with right hip on floor, right arm behind his back, left leg and arm straight, With two assists, resident assisted back to bed. Denies pain in either shoulder. Full ROM with both shoulders. Full ROM to right hip. c/o low amount of pain during ROM. No pain to right hip when right hip joint is still. No pain to left leg. Full ROM to left leg. Dr. notified of fall and pain with right hip movement. Resident description: Resident unable to give description. Immediate action taken. Spoke with one CNAs and one TNA who put the resident to bed. Both stated bed would not go to lowest position. Nurse requested when equipment isn't working write it down in maintenance log. Bed put in maintenance log. LPN put bed in lowest position, did take longer than normal for bed to go to the floor. Record review of the facility self-report 476720 PIR dated 01/12/24 indicated in part: Resident #34 was found on the floor next to his bed and complained of right hip pain. X-ray was done and revealed a non-displaced right hip fracture. Review of hospital document date 01/11/24 indicated in part: Return to NH. Dx 1. Incomplete right inter-trochanter fracture non-surgical 2. AKA. This is a non-surgical fracture. Note: (An intertrochanteric fracture is a specific type of hip fracture, intertrochanteric means between the trochanters, which are bony protrusions on the femur or thighbone). Review of final radiology report document date 01/12/24 indicated in part: Impression subtle lucency through the right intertrochanteric region which may be secondary to a nondisplaced fracture. During an observation and interview on 01/23/24 at 12:24 PM Resident #34 was in the main dining room sitting up on his wheelchair awake and alert eating his lunch. Resident was asked if he recalled falling out of bed and he said he had never fallen out of bed before and had no complaints. During an interview and observation on 01/24/24 at 12:46 PM CNA A said she was working the floor on 01/11/2024 the day Resident #34 fell. CNA A said the bed was not fully down because the bed remote was not working correctly and she felt at fault because the resident had fallen and fractured his hip. The aide went to the resident's room and demonstrated at what height the bed was which was approximately 22 inches off the floor. CNA A said RN C performed the assessment and then they placed the resident back onto the bed and later the x-ray people came and took x-rays of the resident. During an interview on 01/24/24 at 03:00 PM RN C said on 01/11/24 she was at the nurses station and heard Resident #34 calling out for help. RN C said she walked into the room and noted the bed was not in its lowest position. RN C said the resident was on the floor on his right hip and was not on the mat, the resident was in between the bed and the mat on the floor. RN C said she assessed him and everything seemed okay at that time. RN C said CNA A said the bed would not go all the way down to the floor as it was not working properly. RN C said she asked the aide why she had not reported it to maintenance and the aide did not say anything and just started walking towards the maintenance log to book to document it. RN C said the bed worked just fine when she pressed the down button on the remote as the bed went all the way to the floor that same day. RN C said she called the doctor and family member to report the fall. RN C said it took a little while for doctor to get back and he ordered an x-ray which was done later in the day and it was positive non-displaced fracture. During an interview on 01/24/24 at 03:24 PM CNA A said Resident #34's bed was actually working that day, 01/11/24, and she just had not lower it all the way down. CNA A said she had gotten nervous and did not recall how the incident actually all occurred. During a telephone interview on 01/25/24 at 11:32 AM Resident #34's doctor said the resident's osteopenia (a condition in which bone mineral density is low) diagnosis could have contributed to the fracture even if the bed was in a low position. The doctor said he was aware of the fall and that corrective measures had been put into place. Record review of the maintenance log dated 01/11/24 indicated in part: Date 1/11. Room/Location Resident #34 bed in 14A. What needs to be repaired Resident #34's bed won't go in low position. Date\Time of repair Nothing wrong with bed works 2:30pm. During an interview on 01/25/24 at 12:46 PM the Maintenance Supervisor was asked about the maintenance log report where it indicated about Resident #34's bed no going to low position on 01/11/24. He said he had checked the bed and remote and that it was working fine when he checked it and did not need any repairs. During an interview on 01/25/24 at 03:12 PM the Administrator was made aware of how Resident #34's bed not being on lowest position due to staff not lowering it all the way down could have contributed to the resident sustaining a fracture. The Administrator said it was her expectations for staff to report any issue with beds not working properly right away to prevent falls. Record Review of the facility's policy titled, Fall prevention program dated 07/20/21 indicated in part: All residents will be assessed for the risk of falls at the time of admissions on a quarterly basis and upon significant change in condition thereafter. Based on the results of this assessments, specific interventions will be implemented to minimize falls, avoid repeat falls and minimize falls resulting in significant injury. A fall can be defined as when a resident is found on the floor, a resident slide to the floor unassisted, a resident rolls off the bed/chair onto the floor including bedside mat. The following is a list of commonly used interventions that may be considered to minimize falls and injury - Resident room is maintained clutter free, bed maintained in low position with bedside mat.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections for 2 (Resident #3 and #40) of 13 residents reviewed for infection control. The facility failed to ensure CNA A changed her gloves after they became contaminated while providing incontinent care for Resident #3 and Resident #40. This failure could place resident's risk for cross contamination and the spread of infection. Finding include: Resident #3 Record review of Resident #3's admission record dated 01/25/24 indicated she was admitted to the facility on [DATE] with diagnoses which included encephalopathy (brain damage), e. coli infection (bacterial infection), UTI (bladder infection), and heart failure (heart fails to pump blood adequately). She was [AGE] years of age. Record review of Resident #3's MDS dated [DATE] indicated in part: Bladder and Bowel: Urinary Continence =Always incontinent. Bowel Continence = Always incontinent. Record review of Resident #3's care plan dated 01/04/24 indicated in part: Problem: resident has bowel/ bladder incontinence r/t Activity Intolerance, Impaired Mobility, Loss of peritoneal/bowel tone. Goal: The resident will remain free from skin breakdown due to incontinence and brief use through the review date. Clean peri-area with each incontinence episode. Check and change every 2 hours as required for incontinence. Wash, rinse, and dry perineum. Change clothing PRN after incontinence episodes. Interventions: Monitor and document for signs and symptoms of Urinary tract infection: pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns. Record review of #3's physician orders states, Apply peri-guard external ointment between gluteal folds topically every shift related to rash. Resident #40 Record review of Resident #40's admission record dated 01/25/24 indicated she was admitted to the facility on [DATE] with diagnoses which cerebral infarction (brain damage caused by obstructed blood flow), hemiplegia (paralysis to one side of body), dementia (impairment of memory and judgment), and dysphagia (difficulty swallowing). She was [AGE] years of age. Record review of Resident #40's MDS dated [DATE] indicated in part: Bladder and Bowel: Urinary Continence =Always incontinent. Bowel Continence = Always incontinent. Record review of Resident 's care plan dated 01/16/24 indicated in part: Problem has an ADL self-care performance deficit r/t Limited Mobility, Stroke. Goal: The resident will maintain current level of function in ADL's through the review date. Interventions: Monitor/document/report PRN s/sx of complications related to constipation: Change in mental status, new onset: confusion, sleepiness, inability to maintain posture, agitation, Bradycardia (slow, low pulse), Abdominal distension, vomiting, small loose or stools, fecal smearing, Bowel sounds, Excessive sweating, Abdomen: tenderness, guarding, rigidity, fecal compaction. During an observation on 01/24/24 at 10:15 AM CNA A washed her hands, closed the door, pulled the curtain, and donned clean gloves. CNA A pulled the residents pants down then pulled down the front of the brief and tucked it in. CNA A wiped Resident #40's front peri area with wet wipes times 4 and doffed (removed) her gloves. CNA A donned (applied) clean gloves and assisted the resident to roll to her left side and removed the brief. CNA A wiped the residents bottom with wet wipes times 4 and doffed gloves. CNA A donned clean gloves and placed a clean brief under the resident, rolled the resident to her back and secured the brief, doffed gloves and washed her hands. During an observation on 01/24/24 at 4:45PM CNA A entered the room, closed the door, and told resident #3 about changing the brief as she positioned the resident bed to lying position. CNA A donned clean gloves, pulled the front of the brief down and folded it in. CNA A wiped the front peri area with wet wipes times 5 but stated she was soiled and continued wiping until clean. CNA stated resident has diarrhea. CNA A assisted resident to roll to the right side and hold the bar. CNA A removed the soiled brief and doffed her soiled gloves. CNA A donned clean gloves. CNA A wiped residents bottom 8 times with wet wipes until clean then applied rash ointment. CNA A doffed soiled gloves and donned clean gloves, placed the clean brief under the resident, rolled resident to her back and secured the brief. Resident positioned for comfort by CNA A then doffed gloves and washed hands. CNA A failed to wash hands or use hand sanitizer between glove changes. During an interview on 01/24/24 at 5:00 PM CNA A was asked to describe the correct steps for incontinent care. CNA A stated that she knew that she was supposed to use hand sanitizer between glove changes but did not have any, so she didn't use any. CNA A stated that the failure could cause diarrhea to spread to other residents. During an interview on 01/25/24 at 1:20PM Lead CNA stated that she trains all new staff. Lead CNA stated that when a new CNA is hired, she shadows them for a few days. Lead CNA stated that she performs random audits about every 3 months. Lead CNA stated that the correct procedure is to wipe with 1 wet wipe and throw it away, wipe with the 2nd wet wipe and throw it away, then wipe with the 3rd wet wipe and throw it away. Then doff gloves and hand sanitize and don clean gloves. Turn the resident, wipe with 1 wet wipe and throw it away, wipe with 2nd wet wipe and throw away, to wipe with 3rd wet wipe and throw it away. Then doff gloves and hand sanitize, then don clean gloves. Place clean brief, secure the brief, and dress resident, make them comfortable. It is the expectation that staff washes hands or uses hand sanitizer between glove changes. During an interview on 01/25/24 at 11:42 AM the ADON stated that it is the facility expectation that staff uses hand sanitizer or washes hands between glove changes during incontinent care. The ADON stated that she does all training for nursing staff and lead CNA performs training for CNA staff. Record review of the facility's policy titled Personal protective equipment-gloves revised July 2009 indicated in part: Policy statement: Gloves must be worn when handling blood, body fluids, secretions, excretions, mucous membranes, and non-intact skin. Wash your hands after removing gloves. Record review of the facility's competency check off titled Infection control Pericare-Incontinent Care and revised January 2023 indicated in part: Wash hand and apply gloves and remove brief. Wash hands and dry thoroughly. Apply gloves. a. Wet washcloth/cleaning wipe and apply soap or skin cleansing agent. b. Wash perineal area, wiping from front to back. c. Ask resident to turn on her side with top leg bent. d. Rinse wash cloth / new cleansing wipe and apply soap or skin cleansing agent. e. Wash rectal area thoroughly, wiping from the base of labia towards buttocks. f. Rinse and dry thoroughly. Wash hands, dry thoroughly, sanitize and apply gloves when going from dirty to clean. Apply thin layer of skin barrier and replace clean brief. Wash hands and dry thoroughly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to maintain a clean, sanitary, comfortable, and homelike ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to maintain a clean, sanitary, comfortable, and homelike environment in 1 of 2 shower rooms, and 2 of 18 resident restrooms as evidenced by: - 1 of 2 shower rooms did not have a mirror. - Two resident restrooms did not have a mirror. This failure could place the residents who use these restrooms and shower room at risk for a diminished quality of life and a homelike environment. Findings include: Observation on 01/24/24 at 04:31 PM of two resident rooms, 20 and 61, revealed it did not have mirrors in the restroom. The other rooms did have a mirror. Observation on 01/24/24 at 04:40 PM of the shower room in the locked unit revealed it did not have a mirror . The other shower room does have a mirror. Interview with DON on 01/25/24 at 12:21 pm. the DON stated he was unaware of the missing mirrors in the resident's rooms and will have this fixed. The DON Sstated the facility is about to have major updates done and will have this rectified. Interview with the Maintenance Supervisor on 01/25/24 at 01:45 PM stated he was is aware of the missing mirrors in the resident's room but is not sure since when they had been missing. He stated the facility had tried to replace the mirrors at one point but the mirror that were bought were too big to fit the space. The Maintenance Supervisor was not aware of the shower room in the locked unit not having a mirror. Interview with resident who occupied room [ROOM NUMBER] on 01/25/24 at 02:35 PM stated she has not had a mirror in her bathroom since she was admitted to the facility on [DATE]. Resident stated she would like to have a mirror in her bathroom so she can put herself together in the morning. Record review of facilities policy titled Homelike Environment revised February 2021 indicated in part: Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review the facility failed to provide pharmaceutical services, including procedures that ensure the accurate administering of all drugs to meet the needs of ...

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Based on observation, interview and record review the facility failed to provide pharmaceutical services, including procedures that ensure the accurate administering of all drugs to meet the needs of the residents, for 1 (Front medication room) of 2 medication rooms inspected for medication storage. The medication room had expired vial of Tuberculin (TB) medication in the refrigerator. This failure could place residents at risk of receiving medications that were expired and not produce the desired effect. The findings were: During an observation and interview on 01/23/24 at 02:28 PM revealed the medication room located by the front nurses station with RN D present. The door was locked so the nurse unlocked it. There was a small refrigerator in the medication room that contained an open vial of TB solution. The TB solution box had an open date of 08/01/2023 and the manufacturer's instructions on the box indicated Discard opened product after 30 days. RN D said she was not aware that the solution had been expired. During an interview on 01/23/24 at 02:36 PM the DON was shown the TB box and he said the solution had expired and he would dispose of it. The DON said if the expired solution was used it could lead to possible contamination on the person being tested. During an interview on 01/25/24 at 02:44 PM the Administrator said she was not sure regarding the TB storage instructions as her expertise was not in clinical. The Administrator said the TB vial should be disposed after 30 days if it indicated on it. She said it was all of nursing staff's job to check the medication room for expired medications and dispose of them. The Administrator said it was ultimately the ADON and the DON to monitor the medication rooms. The Administrator said it was not her clinical expertise but she would think an adverse reaction could occur if the used an expired TB solution. Record review of policy titled Medication labeling and storage dated 02/2023 indicated in part: The facility stores all medications and biologicals in locked compartments under proper temperature, humidity and light controls. Medication labeling - The medication label includes at a minimum - expiration date when applicable. Multi-dose vials that have been opened or accessed (e.g., needle punctured) are dated and discarded within 28 days unless the manufacturer specifies a shorter or longer date for the open vial.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to store all drugs in locked compartments for 1 of 1 medications storage compartment. The facility failed to ensure medication c...

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Based on observation, interview, and record review, the facility failed to store all drugs in locked compartments for 1 of 1 medications storage compartment. The facility failed to ensure medication carts were locked when unattended for 2 (North hall cart and the Medicare hall cart) of 4 medication carts reviewed for drug storage. The discontinued controlled medications and biologicals kept in the DON's office were not kept behind 2 separate locks at all times. The medication carts for the North and Medicare halls were unlocked and unattended by staff. These failures could place the facility at risk of drug diversion and access to medications or accidental ingestion. Findings include: During an observation on 01/23/24 at beginning 12:16 PM the Medicare hall medication cart was seen unlocked and unattended for approximately 6 minutes. Inside the medication cart were several insulin pens, pill bottles and blister packets that contained several types of medication pills. There were some residents in the areas. During an interview on 01/23/24 at 12:22 PM the DON said the medication carts were supposed to be locked when unattended. The DON was shown the unlocked and unattended medication cart. The DON called RN D who was in the dining room and she came and locked the cart. During an interview on 01/23/24 at 02:34 PM RN D said she normally locked the medication cart when she stepped away from it. The RN said she locked the cart to prevent other people from having access to the cart. The RN said if the cart was left unlocked a resident could possibly get into it and ingest some of the medications. During an observation and interview at 01/24/24 at 03:38 PM the discontinued controlled medication cabinet was inspected with the ADON present. The ADON said the discontinued medication were kept in the DON's office restroom which had a hasp and a lock on it which was already unlocked. The ADON opened the restroom door and inside was a large cabinet that contained one lock which the ADON unlocked. The ADON said the second lock was the lock that was on the restroom door which was unlocked. The ADON said the lock on the restroom door was normally locked. The ADON was made aware that the DON's office had been observed by the surveyor on a couple of occasions and the office was unattended and the restroom lock was not locked therefore the discontinued medications not kept behind 2 locks at all times. Inside the discontinued medication cabinet there were several discontinued controlled medications such as liquid morphine, clonazepam and tramadol pills. During an observation and interview at 01/24/24 at 04:30 PM RN C entered a resident's room to administer some medication and left her medication cart unlocked. While in the resident's room, RN C said she normally locked the medication cart whenever she stepped away from the cart. After RN C returned to the cart, she noticed the cart was unlocked. RN C said the reason she locked her cart was to prevent from others getting into the cart and possibly ingesting some medications, sticking themselves with syringes and also there were several insulin pens in the cart. RN C said she thought she had locked the cart before she entered the room but must have forgotten. During an interview on 01/25/24 at 02:48 PM the Administrator said if the nurse was not at the medication cart, then it should be kept locked. The Administrator said the nurse that used the medication cart was responsible for making sure the cart was locked if they were not using it. The Administrator said if the cart was left unlocked a resident could get into the cart or even an employee. The Administrator said the failure possibly occurred because the nurse forgot to lock the cart when they stepped away. During an interview on 01/25/24 at 02:52 PM the Administrator said it was her expectation for the discontinued controlled medications to be stored behind 2 locks. The Administrator said it was the DON and ADON's responsibility to make sure the medications were kept locked. The Administrator said if the medications were not kept locked it could lead to anyone having access to the medications. The Administrator said the failure occurred because one of the 2 locks had malfunctioned and it had not been replaced. The Administrator said the lock had been now replaced. Record review of policy titled Medication labeling and storage dated 02/2023 indicated in part: The facility stores all medications and biologicals in locked compartments under proper temperature, humidity and light controls. Only authorized personnel have access to keys. The nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. Compartment including but not limited to drawers, cabinets, carts containing medications and biologicals are locked when not in use and trays or carts used to transport such items are not left unattended if open or otherwise potentially available to others. Controlled substance (Listed as scheduled II-V of the comprehensive drug abuse prevention and control act of 1976) and other drugs subject to abuse are separately locked in permanently affixed compartments, except when using single unit package during distribution systems in which the quantity stored is minimal and a missing dose can be readily detected. Record review of policy titled Security of medication cart dated 04/2007 indicated in part: The medication cart shall be secured during medication passes. The nurse must secure the medication cart during the medication pass to prevent unauthorized entry. Medication carts must be securely locked at all times when out of the nurse's view. When the medication cart is not being used, it must be locked and parked at the nurses' station or inside the medication room. Record review of policy titled Controlled substances dated 11/2022 indicated in part: The facility complies with all laws, regulations and other requirements related to handling storage disposal and documentation of controlled medications (listed as schedule II-V of the comprehensive drug abuse prevention and control act of 1976). Storing controlled substances - controlled substances are separately locked in permanently affixed compartments except when using single unit package drug distribution systems in which the quantity stored is minimal and a missing dose can be readily detected.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation and interview and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 kitch...

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Based on observation and interview and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed for kitchen sanitation. The facility failed to ensure that non-potable water was properly labeled and stored in the kitchen. The facility failed to ensure that cleaning supplies were stored separately from food in the kitchen. These failures could affect residents who received meals prepared meals in the kitchen at risk for food borne illness and cross-contamination. The findings included: Observation on 01/23/24 beginning at 11:15 AM in the kitchen revealed: - 6 boxes, each containing 3 1-gallon plastic jugs of water with expiration date of 9/2/23 - 8 boxes, each containing 3 1-gallon plastic jugs of water with expiration date of 9/2/23 (sign on top of two of the boxes stating non-potable water do not drink; these boxes were stored on a shelf with 10 boxes, each containing 3 1-gallon plastic jugs of water that were not expired, making it very difficult to distinguish between the expired and non-expired boxes) - 2, 50-pound boxes of potatoes stored on a shelf next to a gray plastic tub containing stained wash rags and a gray plastic tub containing mop heads In an interview on 01/23/24 at 11:35 AM the Dietary Manager stated that she was aware of the expired water that was being stored in the dry storage room. She stated it was kept there because the dietary staff used it to wash dishes when the water heater went out or the facility water had to be turned off for any reason. She stated that the reason the expired water and the non-expired water were stored together was a lack of storage space. Dietary Manager stated she had placed a sign on some of the water to make sure the staff was aware that it was not for drinking and was expired. When asked why all the expired boxes of water were not labeled with a sign and stored on a single shelf, she was unable to give an answer. She stated there was very little storage space in the kitchen and they (dietary staff) had to use whatever space they could to store everything (food, supplies). When asked if there was any external storage space, she stated that corporate had told her the facility would get a storage building but there had not been a timeline given for when. In an interview on 01/24/24 at 11:30 AM [NAME] B stated that the expired water should be stored in a different area than the food because it was not for drinking. She stated that the way the water storage was set up was not good and it was confusing. [NAME] B stated that anybody could walk into the kitchen and grab a jug of the expired water and not know because it was not clearly marked expired or not for resident use. She stated that the sign that stated do not drink looked like it was for only two boxes, not eight, and that was confusing because the expired water and the good water were stored together. [NAME] B stated there were times the jugs of water were used for the residents drinking water in addition to dishwashing, and she felt not having the boxes clearly marked and separated could be a problem. She stated that storage was a problem for the kitchen, and they needed more storage space. In an interview on 01/24/24 at 11:47 AM the Dietary Manager stated that the reason the wash rags and mop heads were stored on a shelf with food was due to lack of storage. She stated that the cleaning supplies were kept in the restroom in the kitchen but there was not enough storage space in there for the mop heads and rags. She stated that she believed by keeping the rags and mop heads in the plastic tubs they were separated enough from the food. She stated that the rags and mop heads were clean even though they were stained. The Dietary Manager acknowledged that storing the cleaning supplies with food items was a potential cross contamination issue and the rags and mop heads should be stored elsewhere. In an interview on 01/25/24 at 1:57 PM the Administrator stated that she had spoken with the Dietary Manager about the findings from the kitchen inspection on 1/23/24 and 1/24/24 and was aware of the issues. The Administrator stated the cleaning supplies should never be stored with food. She stated she was unaware of exactly how the water was stored but after it was explained to her, she agreed that having the expired water stored the way it was would be confusing and was not appropriate. She stated the facility did not have adequate storage space in the kitchen and that was the cause of the failure. She stated was in the process of getting the facility a 20-foot by 20-foot storage building to help with some of the storage issues the kitchen had. The Administrator stated the facility's parent corporation was supposed to do renovations in the kitchen to improve the storage but there had been no date set for them to start. Record review of facility policy titled Food Receiving and Storage dated October 2022 revealed, in part: Foods shall be received and stored in a manner that complies with safe food handling practices. Soaps, detergents, cleaning compounds or similar substances will be stored in separate storage areas from food storage and labeled clearly.
Jul 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on the observations, interviews, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 k...

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Based on the observations, interviews, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed for food sanitation and storage, in that: 1. The facility failed to ensure that foods in the dry goods storage are dated and labeled properly. 2. The facility failed to ensure items in the freezer were sealed properly. 3. The facility failed to maintain cleanliness to the dry good storage room floor. These failures could affect residents by placing them at risk of food borne illness. Findings include: Observation and interview on 07/17/2023 at 3:40 p.m., with the Dietary Manager (DM) revealed the in the dry storage area there was an unlabeled, undated loosely sealed bag of bread out of the original package sitting on a dry good shelf. The DM picked up the bag and said the bread should not have been left there because it was not properly sealed and dated. Observation of dry storage area revealed two dead roaches under the food shelf racks. The freezer revealed a large metal tray container with exposed mixed veggies that was not fully covered with aluminum foil; and a bag of fried okra dated 7/7/23 was not properly sealed in a quart size Ziplock bag. The DM said t all food items should have been properly sealed in the freezer to prevent freezer burn. Observation on 07/19/2023 at 10:35 a.m., revealed a dead roach under the dry storage shelf and a dead cricket. During an interview on 07/19/2023 at 11:40 a.m., the Administrator said she expected facility food services to follow policy when it comes to ensuring food items are labeled and stored to prevent any foodborne illness. The Administrator stated the building was older and there was a problem with pest when she took over on 4/1/2023. The Administrator said pest control was coming weekly at first and now are visiting bi-weekly or anytime an issue arises. The Administrator said kitchen staff are responsible for ensuring the kitchen and storage areas of the kitchen are clean including the floors. Review of facility policy Food Receiving and Storage dated October 2022, reads in part foods shall be received and stored in a manner that complies with safe food handling practices. Food Services, or other designated staff, will maintain clean food storage areas at all times. Non-refrigerated foods, disposable dishware and napkins will be stored in a designated dry storage unit which is temperature and humidity controlled, free of insects and rodents and kept clean. Dry foods that are stored in bins will be removed from original packaging, labeled, and dated (use by date). All food stored in the refrigerator or freezer will be covered, labeled, and dated (use by date).
Jan 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable envi...

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Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections reviewed for 3 of 7 staff (TNA-C, TNA-D, LVN-B) reviewed for infection control. 1. The facility failed to perform fit tests for staff (LVN-B) to ensure their N95 face coverings were worn appropriately while providing care for or near residents during a COVID-19 outbreak per facility response plan 2. The facility failed to ensure staff were wearing masks in the common area (TNA-A, TNA-B) per their facility response plan. These failures could place residents, and staff at risk of the spread of infections, including COVID-19. Findings included: During an observation and interview on 01/03/2023 at 9:30 AM, there was tape in front of resident rooms. LVN-B stated the tape distinguised between hot zone and warm zone of COVID. She stated the hallway was considered warm and the COVID positive resident rooms were considered hot. During an interview on 01/03/2023 at 09:50 AM, the Admin stated the MCU was considered the warm zone (quarantined, exposed hall) with resident positive rooms considered to be hot zones (COVID-19 positive). The Admin also stated outside of COVID-19 positive rooms (common areas), the staff were to wear surgical masks at all times. During an observation and interview on 01/03/2023 at 11:05 AM, two residents were in the hallway warm zone of the MCU. TNA-C and TNA-D were without a surgical mask and within 3 feet of residents. They both stated they were supposed to be wearing masks in the common areas of the warm unit. During an observation and interview 01/03/2023 at 1:21PM, LVN-B was observed wearing a surgical mask under and N-95 mask prior to entering a COVID positive residents room. LVN-B stated no one on the MCU had been fit tested for the proper seal of their mask nor had been educated on how to perform seal check of wearing her N95. During an interview 01/03/2023 at 1:22 PM, DON stated she was the facility's Infection Preventionist. She stated the negative impact of staff not being fit tested was that COVID-19 positive residents could spread the virus to staff members, visitors and other residents if masks (N95's) were not sealed correctly. She stated the failures would be the spread of COVID-19 to others. She stated her expectations were for more education to be done and for staff to follow through with what they are taught. During an interview 01/03/2023 at 4:39 PM, the Admin stated she was not aware of a fit testing of N-95 masks being performed at the facility for staff. She also stated fit testing was only to be done in hospitals. She stated the facility policy did not include fit testing n95 masks for staff. She stated the residents would be impacted if staff did not have a good seal of an N-95 mask. She stated that the COVID-19 virus could also impact other residents, visitors, staff members and family to contract. Admin stated the facility doesn not have fit testing equipment for N-95 masks. She stated her expectations were for staff to follow the Infection Control policy and for PPE to be available at all times. Admin also stated all staff were to wear surgical masks in all common areas including the hallways of the MCU. Record review of facility's COVID Tracking log date 01/03/2022 revealed: 2 positive staff, and 5 positive residents. Record review facility's Infection Prevention and Control Program dated 11/28/2022 reflected in part: Texas Health and Human Services, COVID-19 Response for Nursing Facilities most current version, should be referred to and followed by centers located in the state of Texas. Record review of the facility's Covid Response dated 09/26/2022 under Implement Source Control Measures, reflected in part: Source Control refers to use of respirators or well-fitting facemasks to cover a person's mouth and nose to prevent spread of respiratory secretions when they are breathing, talking, sneezing, or coughing. Source control options for health care professionals include; .A well-fitted facemask Record review of the facility's COVID-19 Response for Nursing Facilities, Version 4.3, dated 06/27/2022, pg 52 concerning fit testing, reflected in part: N95 respirator fit testing -NFs must make every effort to ensure HCP who need to use tight-fitting respirators are fit-tested to identify the right respirator for the HCP and remember that OSHA requirements for adequate fit-testing are fundamental to any respiratory protection program . Under serious outbreak conditions, there may be limited availability of respirators or fit-test kits. However, PPE production and supplies have increased throughout the pandemic and there is now an adequate supply of respirators and test kits, according to the CDC and FDA. NFs must make every effort to perform fit-testing as respirator supplies allow.
Nov 2022 12 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure residents drug regimen were free from unnecessary drugs fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure residents drug regimen were free from unnecessary drugs for 1 of 5 (Resident #41) reviewed for unnecessary drugs. The facility failed to address pharmacist consultant recommendations for duplicate therapy in the months of December of 21, March of 22, September of 22 for Resident #41 inhaler medications of Symbicort and Advair. The facility failed to discontinue Advair in October of 22 after physician agreed with pharmacist consultant recommendation of duplicate therapy for Resident #41. These findings placed residents at risk of receiving unnecessary medications Findings included: Record review of Resident #41's Facesheet dated 11/21/22 revealed a [AGE] year-old male with an active diagnosis list that included COPD, Acute upper respiratory infection and Other seasonal allergic rhinitis. Record review of Resident #41's Quarterly MDS dated [DATE] revealed Resident had a BIMS of 3, meaning severe cognitive impairment, and an active diagnosis list that included COPD. Record review of Resident #41's Careplan last revised 09/16/22 revealed: Problem: I have SOB, wheeze related to emphysema/COPD. I have history of acute upper respiratory infections. Goal: Resident will not exhibit signs of respiratory distress (restlessness, wheezing, dyspnea, difficulty with expectoration, diaphoresis, crackles, bubbling, tachycardia, cyanosis, decreased breath sounds). Interventions: Provide medications: Advair, albuterol. Explain medication regime, actions, and side effects. Record review of Resident #41 Physician Order dated 11/22/22 revealed: Advair Diskus (fluticasone propion-salmeterol) blister with device; 250-50 mcg/dose; AMt: 1 puff; inhalation. Twice A Day. Start Date: 12/26/2019 open ended, meaning no stop date. Record review of Pharmacist Consultant Recommendations reviewed from December 2021 through November 2022, revealed the following: Normal MRR date 12/15/21 recommendation. Duplicate therapy refers to multiple medications of the same pharmacological class/category or any medication therapy that substantially duplicates a particular effect of another medication that the individual is taking. This resident is receiving Advair and Symbicort which have similar effects and may be considered duplicative therapy please consider doing one of these. Notation in margin stated, sent to MD. Normal MRR date 3/28/22 Recommendation: Duplicate therapy refers to multiple medications of the same pharmacological class/category or any medication therapy that subsequently duplicates a particular effect of another medication that the individual is taking. This resident is receiving Advair and Symbicort which have similar effects and may be considered duplicative therapy please consider doing one of these recommendations. Status Pending. Note to attending physician prescriber dated 3/28/22 by the consultant pharmacist with no documentation a physician agreeing or disagreeing with the recommendation. Note to attending physician prescriber MRR date 9/16/22 Duplicate therapy refers to multiple medications of the same pharmacological class/category or any medication therapy that substantially duplicates a particular effect of another medication that the individual is taking this resident is receiving Advair and Symbicort which have similar effects and may be considered duplicate therapy please consider doing one of these. Physician Agree with the note to Discontinue Advair dated 10/03/22. During an interview on 11/22/22 at 03:43 PM with DON and ADON, DON said she did pharmacy recommendations until mid-September then ADON took over. ADON said they get the recommendations from pharmacist, fax recommendations to MD, then give a week then call MD if no response. ADON said as soon as they got a decision for the pharmacist recommendations, then they would get the orders changed. DON said she was, 1 woman and had a PIP (Performance Improvement Plan) because I know that I had issues with getting those done. DON said herself and ADON, work the floor a lot and it just wasn't getting done. ADON said she took over the pharmacist consultant recommendations mid-September or first of [DATE] but didn't realize they did not do the follow through for the inhalers for Resident #41. Record review of Performance Improvement Plan dated 9/15/22 revealed: Topic identified: Pharmacy recommendation. Identified problem: Not followed up on timely. Plan of Action: Pharmacy letter to physician will be forwarded to physician within 24 hours of receipt. Physician recommendations will be followed up to ensure responsible response received within 7 days and documented in residence MAR. Nursing recommendations will be reviewed and documented follow up within 7 days of receipt recommendations and follow up will be maintained in a binder for review. Person responsible DON/ADON. Resolution: ADON delegated to start pharmacy recommendations as of 10/01/22. Record review of Advair accessed on 12/01/22 at https://www.advair.com/ revealed: ADVAIR DISKUS 250/50 helps significantly improve lung function* so you can breathe better and is clinically proven to help reduce the number of COPD exacerbations in people who have had an exacerbation . ADVAIR contains an ICS and a [NAME]. When an ICS and [NAME] are used together, there is not a significant increased risk in hospitalizations and death from asthma problems . Do not take ADVAIR with other medicines that contain a [NAME] for any reason. Record review of Symbicort accessed 12/01/22 at https://www.mysymbicort.com/ revealed: SYMBICORT combines an ICS, budesonide and a [NAME] medicine, formoterol. [NAME] medicines, such as formoterol, when used alone can increase the risk of hospitalizations and death from asthma problems. When an ICS and [NAME] are used together, this risk is not significantly increased . While taking SYMBICORT, do not use another medicine containing a [NAME] for any reason . Using too much of a [NAME] medicine may cause chest pain, fast and irregular heartbeat, tremor, increased blood pressure, headache or nervousness . COPD: SYMBICORT 160/4.5 mcg is used long-term to improve symptoms of chronic obstructive pulmonary disease (COPD), including chronic bronchitis and emphysema, for better breathing and fewer flare-ups.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility failed to maintain a system of infection control to prevent i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility failed to maintain a system of infection control to prevent infections for 1 of 5 (Resident # 28) reviewed for infection control. LVN-H failed to perform hand hygiene while providing wound care for Resident #28. This failure placed residents at risk for infection of wounds. Findings included: Record review of Resident #28 Quarterly MDS dated [DATE] revealed a [AGE] year-old male with an admission date of 12/17/21. An active diagnosis list that included CAD, Heart Failure, HTN, Diabetes Melitus. A risk for development of pressure ulcers. Record review of Resident #28's Wound Care Order dated 11/08/22 revealed: Wound Treatment Order: Location: Coccyx: Clean with Normal Saline/Wound Cleanser. Apply hydrocolloid dressing q 3 days. During an observation and interview on 11/22/22 at 08:15 AM of Resident #28 wound care performed by LVN-H. LVN-H donned gloves at treatment cart outside resident room without performing any hand hygiene and prepared all necessary supplies for wound care for Resident #28. She entered Resident #28's room, prepared the resident for wound care to buttocks by pulling down blankets and resident's pants. LVN-H then detached Resident #28's brief and folded it down to expose resident's wound on buttocks. She then proceeded to cleanse wound on Resident #28's buttocks with a spray wound cleanser and used 4x4 gauze to wipe away wound cleanser. LVN-H applied a 2x2 hydrocolloid patch over wound on Resident #28's buttock. LVN-H then removed gloves, reattached residence brief, pulled resident's pants back up and then covered resident backup with the blanket. LVN-H said she knew she forgot to wash her hands before she even started the procedure, she also should have changed her gloves between cleaning the wound and putting on the dressing. She stated, anytime gloves were changed some type of hand hygiene should be performed either using alcohol gel or washing the hands. LVN-H stated, Not washing the hands before or after and not changing the gloves could cause germs to enter the wounds. During an interview on 11/22/22 at 10:05AM with DON, she said staff should always wash their hands before they start doing things like wound care. They should change their gloves between clean and dirty. DON said LVN-H knew that she should have washed her hands and she does not know why she didn't with an area of the buttocks those wounds could get infection easily. LVN-H has recently had infection control training. Record review of LVN-H training record revealed: 06/22/22 Handwashing 06/22/22 F-Tags for Infection Control (F880-F883) 09/07/22 Handwashing Record review of facility policy labeled Wound Care revised June 22 revealed: Perform hand hygiene. Position resident . Put on clean gloves. Loosen tape and remove dressing. Pull glove over dressing and discard in appropriate receptacle. Perform hand hygiene. Put on clean gloves . Use no touch technique . Wash wound in a circular motion from inside out with ordered wound cleanse. Use additional gauze and repeat as needed with fresh gauze each time. Apply treatments and dress wound as ordered by physician. Discard disposable items into a designated container . Remove disposable gloves and discard into designated container. Perform hand hygiene. reposition the bed covers. Make the resident comfortable. Sanitize the over bed table. Perform hand hygiene. Record review of facility policy labeled Handwashing/Hand Hygiene revised August 2019 revealed: This facility considers hand hygiene the primary means to prevent the spread of infection . all personnel shall be trained and regularly in serviced on the importance of hand hygiene in preventing the transmission of healthcare associated infection. All personnel shall follow the hand washing hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors. Hand hygiene products and supplies sinks, soap, towel, alcohol-based hand rub, etc. Shall be readily accessible and convenient for staff use to encourage compliance with hand hygiene policies. Use an alcohol-based hand rub containing at least 62% alcohol or alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations: .before and after direct contact with resident . before performing any non-surgical invasive procedures . before handling clean or soiled dressings, gauze pads etc. Before moving from a contaminated body site to a clean body site during resident care. After handling used dressings, contaminated equipment etc . After removing gloves . Hand hygiene is the final step after removing and disposing of personal protective equipment. The use of gloves does not replace hand washing slash hand hygiene. Integration of glove use along with routine hand hygiene is recognized as the best practice for preventing healthcare associated infection. Single use disposable gloves should be used when in contact with the resident . Perform hand hygiene before applying non-sterile gloves . When removing gloves . Perform hand hygiene.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to provide a safe, clean, comfortable and homelike en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to provide a safe, clean, comfortable and homelike environment for 8 of 24 residents (Resident #18, 33, 40, 43, 46,48,51, 111) and 1 of 2 units (Secure Memory Care Unit) reviewed for safe, clean, comfortable and homelike environment. The facility failed to make repairs to walls or doors for Resident #18. The facility failed to repair door jam for room for Resident #46. The facility failed to properly repair the door jam and door frame for room for Resident #111. The facility failed to place a bed in room for Resident #43. The facility failed to make repairs to chips in walls, or clean room for Resident #33. The facility failed to routinely clean room for Resident #48. The facility failed to repair chipped wood from doors for Rms 62-76 on the Secure Memory Care Unit (SMCU). The facility failed to repair missing tile at the threshold to RM [ROOM NUMBER], 64, 66, 68, 70, 72. The facility failed to repair chipped paint for handrails in hallways on the SMCU. The facility failed to clean the walls and resident doors in the hallways on the SMCU. The facility failed to repair and/or replace the tile in the hallway on the SMCU. These failures could place at residents at risk for a diminished quality of life due to living in an unsafe, unclean, uncomfortable and not a homelike environment. Findings include: Resident #18 Review of Resident #'18s Quarterly MDS dated [DATE] revealed a [AGE] year-old female with an admission date of 09/16/11. No BIMS as resident rarely/never understood. With severely impaired cognitive ability to make decisions. An active diagnosis list that included Alzheimer's disease, dementia, schizophrenia. During an observation on 11/21/22 at 9:14 AM, Resident #18 was crawling outside her room (room [ROOM NUMBER]) near the nurse's station. During an interview on 11/21/22 at 9:21 AM, LVN-G stated that Resident #18 had dementia. She stated that Resident #18 frequently crawled on the floor. She said Resident #18 was blind and was a former aerobics instructor. LVN-G said other residents on the unit would just walk or wheel around Resident #18. LVN-G said she had not noticed if Resident #18 ever picked at anything or picked things off the floor. During an observation on 11/22/22 at 9:00 AM, several splotches of white paint spots on floor near doorway below handrails of Resident #18's room. During an interview on 11/22/22 at 9:01 AM, CNA-I stated the paint spots on the floors in the memory care unit near Resident #18's doorway had been there since she began working at the facility 2 months ago. During an observation on 11/22/22 at 9:03 AM, Resident #18 room had a hole in sheetrock above resident bed measuring approximately 6 inches in length and ½ inch in width. The bathroom door had a whole measuring approximately 6 inches in length and 2 inches wide, exposing the wood. Resident #33 Review of Resident #33's Quarterly MDS dated [DATE] revealed [AGE] year-old female who was admitted to the facility on [DATE] with an active diagnosis list of diabetes and high blood pressure. Resident had a BIMS score of 10 indicating moderate cognitive decline. During an observation and interview on 11/20/22 at 2:40 PM, Resident #33 stated it would be nice if the patches of unpainted drywall beside my bed were painted. Resident #33 also stated the baseboards that led to bathroom also needed to be painted. Resident #40 Record review of Resident #40 Quarterly MDS dated [DATE] revealed a [AGE] year-old female admitted to the facility on [DATE]. Resident did not have Resident had a BIMS due rarely/never understood with difficulty with short, long-term memory and disorganized inattention thought processes. Active diagnosis list included Alzheimer's disease, Aphasia, Dementia. During an observation on 11/21/22 at 10:25 AM, Resident #40 had missing tile in entry way to room. During an observation and interview on 11/21/22 at 10:45 AM, Resident #40 was sitting in memory care living room with bare feet. LVN-G stated the resident, does not like to wear shoes. She said that the resident would take them off and staff were unable to find them, or they were found in unexpected places. Resident #43 Review of Resident #43's Quarterly MDS dated [DATE] revealed resident was a [AGE] year-old male who was admitted to the facility on [DATE] with diagnosis of Huntington Disease (a rare, inherited disease that causes the progressive breakdown of nerve cells in the brain). Resident had a BIMS of 9 indicating moderate cognitive decline. During an observation on 11/20/22 at 2:19PM of Resident #43's room, he had no bed but only a recliner with pillows and blankets placed on top of the recliner headrest. During an interview on 11/20/22 at 2;19 PM, RN-E stated, Resident #43 sleeps in recliner every night. During an interview on 11/22/22 at 9:56 AM, Resident #43 stated he would like to have had a bed, but the facility took it out. During an interview on 11/22/22 at 2:15 PM, DON stated, Resident #43's bed was taken out of his room because there was not room for both the bed and recliner for him to maneuver. She also stated the blankets and pillows on the floor was an increased risk of Infection for Resident #43. The failure was not having anything to place the residents' belongings on with her expectations for staff to as well as herself to pay closer attention as to where residents belongings are placed. Resident #46 Review of Resident #46's Quarterly MDS dated [DATE] revealed a [AGE] year-old female with an admission date of 12/30/20. Resident had a BIMS of 9 indicating moderate cognitive decline. With a diagnosis of Dementia, Anxiety and Depression. During an observation and interview on 11/21/22 at 9:50 AM, Resident #46 stated her door looks like crap. Her room had missing tile in entry way and Velcro strips on the doorframe that was attached with staples and screws. The door jam was sitting crooked, and Resident #46 stated sometimes have to pull up on the handle to open or close the door right. Resident #48 Review of Resident #48's Quarterly MDS dated [DATE] revealed an [AGE] year-old male admitted to the facility on [DATE]. Resident had a BIMS of 3 indicating a severe cognitive decline. With diagnosis of anxiety and dementia. During an observation on 11/21/22 at 11:07AM, Resident #48's room had closet doors a that were 2 different colors. The bathroom floor was sticky with grime and had a foul smell of urine. During an interview on 11/22/22 at 8:56 AM, Resident #48 stated the facility was supposed to clean his room every day, but it continued to be dirty. He also stated the facility staff such as housekeeping, and maintenance did not do their daily jobs in cleaning and repairs. Resident # 48 continued to state he would like his room to be cleaned more often than it was and should have been cleaned every day. Resident #51 Review of Resident #51's Quarterly MDS dated [DATE] revealed a [AGE] year-old male with a most recent readmission of 10/14/22. Resident had a BIMS score of 9 indicating moderate cognitive decline. With a diagnosis list that included Dementia, Anxiety, Depression. During an observation and interview on 11/21/22 at 9:50 AM, Resident #51 door had many chips of the wood in the door, brown grime running down door and chipped tile in threshold. He stated the doors sometimes looks bad, but what can you do? Resident #111 Record review of Resident #111 Facesheet dated 11/22/22 revealed a [AGE] year-old male with an admission date of 11/11/22. A diagnosis list of Adjustment disorder with mixed anxiety and depressed mood, Metabolic encephalopathy, Dysphagia. During an observation on 11/21/22 at 10:28 AM, Resident #111 room had screws protruding from the baseboard behind room door, door jam had gaps of missing wood and exposed screw on the door trim. During an observation on 11/20/22 at 11:18 AM, the memory care unit living area had brown grime on baseboards and wall and doors throughout unit. Chips in the wood on the doors to resident rooms 62-76. There were numerous areas of white marks through the brown wood patterned vinyl floor tiles of the hallway. During an observation on 11/21/22 at 9:43 AM, the memory care unit living area had brown grime on baseboards, wall and doors. During an interview 11/21/22 at 10:04 AM, MM stated the facility was remodeled not long ago. He stated she had worked for the facility 17 years ago and the facility had been remodeled during that time. He stated that the facility had 76 resident rooms. He stated that his focus was to get the building ready for state. MM stated he had spoken to corporate regarding the floors and he was told that corporate was planning on remodel which included replacing all the floors throughout the building. He stated that the floor buffing machine was pulling the design off the floors leaving white patches. He stated that he had not made a list of all the issues because his focus had been to get absolute immediate safety issues, equipment maintenance, and fire drills updated prior to state survey before anything else. He stated his focus was more on the front of the building that the memory care unit. MM also stated that the residents on the memory care unit had less awareness of unsafe environment, and those residents could pick at the chipped paint of the walls which was a safety concern. He stated he does not supervise the housekeeping staff because they are contracted separately with the facility; however, he feels the housekeeping staff should be cleaning the walls and doors daily. During an interview on 11/21/22 at 10:15 AM, LVN-G said housekeeping came to the unit daily, but she had never seen them clean the walls or doors for the drips and grime. During an interview on 11/22/22 at 9:34 AM, CNA-D said maintenance was working on the front of the building on safety issues. He said there was a potential for a resident to pick at the walls with the exposed sheetrock, but the current residents on the memory care unit did not seem to be doing that. He said most of the concern with residents on the memory care unit was, they are like kids, they want affection. Families are more concerned about the care then they are the cosmetics. CNA-D said he would not consider this homelike, I would not live in a house like this. He said he had not seen housekeeping clean the walls or doors at any time in the 8 months he had been working on the unit. During an interview on 11/22/22 at 9:51 AM, DON stated she visits the memory care unit daily. She stated she had seen brown grime on the walls and doors, missing pain on the doors, and holes in the walls. She stated she had cleaned the walls herself in the past. She stated that housekeepers do not clean well. DON stated she was more focused on the care of the residents and that the facility appearance was a concern. DON did state that the missing tile, holes in the walls and doors, and exposed wood screws would be a safety concern to the resident. She stated that the facility was not a comfortable or homelike environment but that the concerns for the residents on the memory care unit are not that big of a deal because those residents do not care about that, as a resident from the front has more cognition and awareness would care about those types of things. DON also stated that the family members of residents on memory care unit also do not care about the appearance of the memory care unit because they are more concerned about the care they receive. During an interview on 11/22/22 at 11:10 AM, HK stated they are contracted out and are shorthanded with only 2-3 staff members. He also stated, housekeeping staff are to sweep and mop hallways, touchup common areas, then proceed to dining rooms and resident rooms. HK also stated the housekeeping staff are to be wiping walls and rails as they go then sweep and mop resident rooms that included under resident beds daily. He stated that his expectation was that the housekeeping staff are to be cleaning restrooms and toilets daily. He stated that there was just himself and one other staff and we are doing the best we can. HK stated Resident #43's bathroom was not acceptable and homelike. He stated the failure was not staying on top of cleaning when needed. He also stated his expectations was for the residents to live in a comfortable, clean, sanitary, and homelike environment. During an interview on 11/22/22 at 11:45 AM, RMD stated there had been no improvements of windows and walls since previous survey. RMD stated the failures had been due to the previous maintenance staff had not maintained a homelike environment. He stated his expectation was for current maintenance staff to correct the issues immediately. During an interview at 11/22/22 at 2:30 PM, Admin stated the facility did have issues with comfortable and homelike environment. Admin stated that the cleanliness of the facility was unacceptable due to problems maintaining housekeeping staff. She continued to state the cleanliness of the resident rooms needed more attention to detail. Admin also stated that the floors should clean because some residents crawl on the floor. She stated that she had been trying to figure out what to do, to keep her off the floor and feels they are not clean enough for her to do that. It is unacceptable for the residents to be living in these conditions. Admin stated the failures fell on the facility but ultimately it was all on her, with the unacceptable lack of comfortable and homelike environment for the residents. She stated that her expectations were for each resident room to be cleaned every day or more often if the floors are dirty with spills. Review of Maintenance Service policy, revised December 2009, revealed the following the maintenance department is responsible for maintaining the building, grounds, and equipment in a safe and operable manner at all times, maintaining building in compliance with current federal, state and local laws, regulations, and guidelines, maintaining the building in good repair and free from hazards, provide routine scheduled maintenance service to all areas and maintain records of work order requests . Review of facility policy titled Resident Rights with revision date February 2021 revealed: Policy statement: employees shall treat all residents with kindness, respect, and dignity. Policy interpretation and implementation: 1.Federal and state laws guaranteed certain basic rights to all residents of this facility. These rights include the residents right to: a.Dignified existence b.Be treated with respect, kindness, and dignity Review of facility policy titled Homelike Environment with revision date February 2021 revealed: Policy statement: residents are provided with the safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. Policy interpretation and implementation: 1.Staff provides person centered care that emphasizes the residents comfort, independence and personal needs and preferences. 2.The facility staff and management maximize, to the extent possible, the characteristics of the facility that reflect a personalized, home like setting. These characteristics include: a.clean, sanitary and orderly environment; b. c.Inviting colors and decor; d.Personalized furniture and room arrangements; e.Clean bed and bath linens that are in good conditions
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop a Baseline Care Plan within 48 hours of a resident's admiss...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop a Baseline Care Plan within 48 hours of a resident's admission for 3 of 3 Resident's (#39, #43, and #48's) reviewed for baseline care plan completion. The facility failed to complete baseline care plans for Resident #39, Resident #43, Resident #48 within the required 48-hour timeframe. This failure could place residents who were newly admitted at risk of not receiving necessary care and services or having important care needs identified. Findings included: Resident #39 Review of Resident #39's electronic face sheet revealed an [AGE] year-old male admitted on [DATE] with diagnoses including: Restlessness and agitation, acute respiratory disease, Cellulitis, muscle spasm, dementia with behavioral disturbance Record review of Resident #39's Minimum Data Set (MDS) dated [DATE] revealed: A Brief Interview for Mental Status (BIMS) Summary Score was, 03 (severe impairment). Record review on 11/22/2022 of Resident #39's electronic care plan revealed no evidence of baseline care plan. Resident #43 Review of Resident #43's electronic face sheet revealed a 28 -year-old male admitted on [DATE] with diagnoses including: Huntington's disease (condition that stops parts of brain working properly over time), mild cognitive impairment, muscle spasms, and unsteadiness on feet with lack of coordination. Record review of Resident # 43's Minimum Data Set (MDS) dated [DATE] revealed: A Brief Interview for Mental Status (BIMS) of a 09 (moderate impairment). Record review on 11/22/2022 of Resident #43's electronic care plan revealed no evidence of baseline care plan. Resident #48 Record review of Resident #48's Electronic Face Sheet revealed an [AGE] year-old male with an initial admit date of 03/26/2021 with latest return 08/18/2022 with diagnosis including Dementia, altered mental status, Cognitive communication deficit, unsteadiness on feet and unsteady on feet. Record review of Resident #48's Minimum Data Set (MDS) dated [DATE] revealed: A Brief Interview for Mental Status (BIMS) of a 03 (severe impairment). Record review on 11/22/2022 of Resident #48's electronic care plan revealed no evidence of baseline care plan. During an interview on 11/22/2022 at 1:45 PM, the CCM stated baseline care plans should be completed within 24 hours of admission and comprehensive care plans should be completed within 21 days of admission. CCM was not able to locate baseline care plans for Resident #39, #43 and #48 in the electronic medical chart. CCM stated that the DON was in charge of completing baseline care plans and he was in charge of completing comprehensive care plans. During an interview on 11/22/2022 at 2:00 PM, the DON stated she does the baseline care plans for residents. DON stated the baseline care plans were located in the resident's electronic medical charts. She continued to state Resident #39, #43 and #48's baseline care plans should have been done and updated accordingly but those residents were most likely not completed. She stated the failure was time management on her part, with the expectations of getting them completed within 48 hours of resident's admission. During an interview on 09/22/21 at 1:50 PM, the ADMIN stated the failure of Baseline Care plans not being completed was the DON has had to work the floor, and her expectations was for the facility to get staff that will work harder so the DON can do her job. Review of the facility's policy titled: The Care Plans-Baseline dated December 2016 indicated A baseline plan of care to meet the resident's immediate needs shall be developed for each resident within forty-eight (48) hours of admission. 1. To assure that the resident's immediate care needs are met and maintained, a baseline care plan will be developed within forty-eight (4838) hours of the resident's admission. 2. The Interdisciplinary Team will review the healthcare practitioner's orders (e.g., dietary needs, medications, routine treatments, etc.) and implement a baseline care plan to meet the resident's immediate care needs including but not limited to: a. Initial goals based on admission orders; b. Physician orders; c. Dietary orders; d. Therapy services; e. Social services; and f. PASARR recommendation, if applicable 3. The baseline care plan will be used until the staff can conduct the comprehensive assessment and develop an interdisciplinary person-centered care plan. 4. The resident and their representative will be provided a summary of the baseline care plan that includes but is not limited to: a. The initial goals of the resident; b. A summary of the resident's medications and dietary instructions; c. Any services and treatments to be administered by the facility and personnel acting on behalf of the facility; and d. Any updated information based on the details of the comprehensive care plan, as necessary.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop a comprehensive person-centered care plan based on assessed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop a comprehensive person-centered care plan based on assessed needs to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being for 2 (Resident #52 and Resident #7) of 20 residents reviewed for comprehensive person-centered care plans. 1. The facility failed to develop a comprehensive person-centered care plan based on assessed needs to address antipsychotic and antidepressant medication use for Resident #52 and to accurately address the diet texture for Resident #52 who had an order for a mechanical soft diet but was stated to be on a puree diet on the comprehensive care plan. 2. The facility failed to develop a comprehensive person-centered care plan based on assessed needs to address the diet or swallowing difficulty for Resident #7. These failures could affect the residents by placing them at risk for not receiving care and services to meet their needs. Findings included: Resident #52 Record review of Resident #52's electronic face sheet accessed 11/20/2022 revealed resident was a [AGE] year-old female who was admitted to the facility on [DATE] with diagnosis to include brain stroke, difficulty swallowing, dementia, schizophrenia, and anxiety. Record review of Resident #52's Quarterly MDS dated [DATE] revealed: Section C: Cognitive Patterns: BIMS score interview not conducted. Section I: Active Diagnosis: Anxiety and Schizophrenia. Section K: Swallowing/Nutrition Status: Swallowing Disorder: Loss of liquids/solids from mouth when eating or drinking, Nutritional Approach: Mechanically altered diet. Section N Medications received: Antipsychotic and Antidepressant. Review of Resident's #52's electronic care plan initiated 05/26/2022 revealed no evidence of a focus, objective, or interventions related to the use of antipsychotic and antidepressant medication. Further review of the electronic care plan revealed: Category: Nutritional Status Pureed Diet. Goal: No choking incidents. Approach: Offer correct diet, allow time to chew and swallow, and make sure position is correct. Record review of Resident #52's electronic physicians orders accessed 11/20/2022 revealed the following orders: 04/05/2022- Remeron 15 mg tablet 0.5 tablet oral at bedtime for depression, 10/20/2022-Risperdal 0.5 mg 1 tablet at bedtime for schizophrenia, 10/14/2022- Risperdal 3 mg 1 tablet at bedtime for schizophrenia, and 12/15/2021- Diet: Regular Texture: Mechanical Soft Fluid Consistency: Thin. Resident #7 Review of Resident #7's electronic face sheet accessed 11/20/2022 revealed resident was a [AGE] year-old female who was admitted to the facility on [DATE] with diagnosis to include difficulty swallowing. Review of Resident #7's Quarterly MDS dated [DATE] revealed: Section C: Cognitive Patterns: BIMS score of 03 indicating severe cognitive impairment. Section I: Active Diagnosis: Dysphagia. Section K: Swallowing/Nutrition Status: Swallowing Disorder: None of the above. Nutritional Approaches: None of the above. Review of Resident's #7's electronic care plan last revised 09/23/2022 revealed no evidence of a focus, objective, or interventions related to diet or swallowing difficulty. Review of Resident #7's electronic physicians orders accessed 11/2/2022 revealed: Diet: Regular Texture: Puree Fluid Consistency: Thin dated 03/09/2021. During an interview on 11/22/2022 at 2:00 PM, the CCM stated he was only responsible for comprehensive care plans. He stated he did not update the comprehensive care plan with new or acute information. He stated he reviewed the comprehensive care plan when he did care plan conferences and updated them. He stated that anything related to resident care should have been on the comprehensive care plan which included code status, diet, behaviors, medications, and any specialty services such as Hospice, PASSAR, or Dialysis. During an interview on 11/22/22 03:00 PM, the DON stated the CCM was responsible for all other care plans including updating and adding new or acute problems. She stated she was ultimately responsible for ensuring that care plans were updated. She stated the failure occurred due to miscommunication on who was responsible for updating acute issues on the comprehensive care plan. She stated not having accurate care plans could lead to residents not receiving the care that they need. Record review of the facility's policy titled Care Plans, Comprehensive Person-Centered revised December 2020 revealed: t . 8. The comprehensive person-centered care plan will: a. Include measurable objectives and time frame; b. Describe the services that are to be furnished to attain or maintain the residents highest practical physical, mental, and psychosocial well-being; .g. Incorporate identified problem areas; h. incorporates risk factors associated with identified problems; i. Build on the resident strengths; j. Reflect the residence expressed wishes regarding care and treatment goals; k. Reflect treatment goals, the timetables, and objectives in measurable outcomes; .9. Areas of concern that are identified during the resident assessment will be evaluated before interventions are added to the careful .13. Assessments of residents are ongoing and care plans are revised as information about the residents and the residents Commission changed. 14. The interdisciplinary team must review, update the residence diagnosis within the clinical software system: a. When your diagnosis is resolved, b. When the diagnosis is established; and c. Reviewed at least quarterly in conjunction with the required MSDS assessment schedule. 15. The interdisciplinary team must review and update the care plan: a. When there has been a significant change in the residence position; b. When the dust desired outcome is not met .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0941 (Tag F0941)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to provide effective communications mandatory training for 4 of 17 direct care staff (RN E, CNA D, NA C, and DA A) reviewed for training. The...

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Based on interview and record review, the facility failed to provide effective communications mandatory training for 4 of 17 direct care staff (RN E, CNA D, NA C, and DA A) reviewed for training. The facility failed to ensure effective communication training was provided to RN E, CNA D, NA C, and DA A. This failure could affect residents and place them at risk of miscommunication and social isolation due to lack of staff training. Findings included: Record review of the personnel file for RN E revealed a hire date of 09/22/2022 and no evidence of new hire training on effective communication. Record review of the personnel file for CNA D revealed a hire date of 09/13/2022 and no evidence of new hire training on effective communication. Record review of the personnel file for NA C revealed a hire date of 02/26/2021 and no evidence of new hire training on effective communication. Record review of the personnel file for DA A revealed a hire date of 05/10/2022 and no evidence of new hire training on effective communication. During an interview on 11/22/22 at 04:40 PM the Administrator stated her expectations was for all employees to do the trainings when assigned. The Administrator stated she was responsible for making sure new employees were entered into the training system and the password works. The Administrator explained employees received an email when a training module was available and when it was due. She stated department heads were responsible for tracking incomplete training modules and reminding employees to complete. The Administrator stated the DON was responsible for monitoring the nursing staff and the administrator and/or human resources director were responsible for monitoring all other departments. She stated a problem occurs when employees had more than one email address and the employee failed to check the account the notification of training was sent to. The Administrator stated the effect on residents may be care provided was not as it should be. During an interview on 11/22/22 at 04:42 PM, the DON stated she is responsible for monitoring for incomplete training modules of the nursing staff. The DON stated one reason for staff failing to complete training was a breakdown in communication. She stated the consequences to residents was they may not receive the care expected. Review of the facility's titled In-Service Training Program, Nurse Aide, dated May 2019 revealed item #3. In-service training is based on the outcome of the annual performance reviews, addressing weaknesses identified in the reviews. Item #4. Annual in-services: a) Ensure the continuing competence of nurse aides; b) Are no less than 12 hours per employment year; c) Address areas of weakness as determined by nurse aide performance reviews; d) Address the special needs of the resident, as determined by the facility assessment; e) Include training that addresses the care of residents with cognitive impairment; and f) include training in dementia management and abuse prevention.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0942 (Tag F0942)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to provide the required education on the rights of the resident and the responsibilities of a facility to properly care for its resident for 4...

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Based on interview and record review, the facility failed to provide the required education on the rights of the resident and the responsibilities of a facility to properly care for its resident for 4 of 17 employees (RN E, CNA D, NA C, DA A,) reviewed for training. The facility failed to ensure education on the rights of the resident and the responsibilities of a facility to properly care for its residents was provided to RN E, CNA D, NA C, and DA A. This failure could affect residents and place them at risk of being uninformed due to lack of staff training. Findings included: Record review of the personnel file for RN E revealed a hire date of 09/22/2022 and no evidence of new hire training on resident rights and facility responsibilities. Record review of the personnel file for CNA D revealed a hire date of 09/13/2022 and no evidence of new hire training on resident rights and facility responsibilities. Record review of the personnel file for NA C revealed a hire date of 02/26/2021 and no evidence of new hire training on resident rights and facility responsibilities. Record review of the personnel file for DA A revealed a hire date of 05/10/2022 and no evidence of new hire training on resident rights and facility responsibilities. During an interview on 11/22/22 at 04:40 PM, the Administrator stated her expectations was for all employees to do the trainings when assigned. The Administrator stated she was responsible for making sure new employees were entered into the training system and the password works. The Administrator explained employees received an email when a training module was available and when it was due. She stated department heads were responsible for tracking incomplete training modules and reminding employees to complete. The Administrator stated the DON was responsible for monitoring the nursing staff and the administrator and/or human resources director were responsible for monitoring all other departments. She stated a problem occurs when employees had more than one email address and the employee failed to check the account the notification of training was sent to. The Administrator stated the effect on residents may be care provided was not as it should be. During an interview on 11/22/22 at 04:42 PM, the DON stated she is responsible for monitoring for incomplete training modules of the nursing staff. The DON stated one reason for staff failing to complete training was a breakdown in communication. She stated the consequences to residents was they may not receive the care expected. Review of facility titled In-Service Training Program, Nurse Aide, dated May 2019 revealed item #3. In-service training is based on the outcome of the annual performance reviews, addressing weaknesses identified in the reviews. Item #4. Annual in-services: a) Ensure the continuing competence of nurse aides; b) Are no less than 12 hours per employment year; c) Address areas of weakness as determined by nurse aide performance reviews; d) Address the special needs of the resident, as determined by the facility assessment; e) Include training that addresses the care of residents with cognitive impairment; and f) include training in dementia management and abuse prevention.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0943 (Tag F0943)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to provide the required training on activities that constitute abuse, neglect, and exploitation and misappropriation of resident property and ...

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Based on interview and record review, the facility failed to provide the required training on activities that constitute abuse, neglect, and exploitation and misappropriation of resident property and procedures for reporting related incidents for 4 of 17 employees (RN E, CNA D, NA C, DA A) reviewed for training. The facility failed to ensure training on activities that constitute abuse, neglect, and exploitation and misappropriation of resident property and procedures for reporting related incidents was provided to RN E, CNA D, NA C and DA A. This failure could affect residents and place them at risk of abuse, neglect, exploitation or misappropriation of property due to lack of staff training. Findings included: Record review of the personnel file for RN E revealed a hire date of 09/22/2022 and no evidence of new hire training on abuse, neglect, and exploitation and misappropriation. Record review of the personnel file for CNA D revealed a hire date of 09/13/2022 and no evidence of new hire training on abuse, neglect, and exploitation and misappropriation. Record review of the personnel file for NA C revealed a hire date of 02/26/2021 and no evidence of new hire training on abuse, neglect, and exploitation and misappropriation. Record review of the personnel file for DA A revealed a hire date of 05/10/2022 and no evidence of new hire training on abuse, neglect, and exploitation and misappropriation. During an interview on 11/22/22 at 04:40 PM, the Administrator stated her expectations was for all employees to do the trainings when assigned. The Administrator stated she was responsible for making sure new employees were entered into the training system and the password works. The Administrator explained employees received an email when a training module was available and when it was due. She stated department heads were responsible for tracking incomplete training modules and reminding employees to complete. The Administrator stated the DON was responsible for monitoring the nursing staff and the administrator and/or human resources director were responsible for monitoring all other departments. She stated a problem occurs when employees had more than one email address and the employee failed to check the account the notification of training was sent to. The Administrator stated the effect on residents may be care provided was not as it should be. During an interview on 11/22/22 at 04:42 PM, the DON stated she is responsible for monitoring for incomplete training modules of the nursing staff. The DON stated one reason for staff failing to complete training was a breakdown in communication. She stated the consequences to residents was they may not receive the care expected. Review of facility titled In-Service Training Program, Nurse Aide, dated May 2019 revealed item #3. In-service training is based on the outcome of the annual performance reviews, addressing weaknesses identified in the reviews. Item #4. Annual in-services: a) Ensure the continuing competence of nurse aides; b) Are no less than 12 hours per employment year; c) Address areas of weakness as determined by nurse aide performance reviews; d) Address the special needs of the resident, as determined by the facility assessment; e) Include training that addresses the care of residents with cognitive impairment; and f) include training in dementia management and abuse prevention.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0945 (Tag F0945)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to provide the mandatory training on standards, policies, and procedures for an infection prevention and control program for 3 of 17 employees...

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Based on interview and record review, the facility failed to provide the mandatory training on standards, policies, and procedures for an infection prevention and control program for 3 of 17 employees (RN E, CNA D, and DA A) reviewed for training. The facility failed to ensure infection prevention and control training was provided to RN E, CNA D, and DA A. This failure could affect residents and place them at risk of illness due to lack of staff training. Findings included: Record review of the personnel file for RN E revealed a hire date of 09/22/2022 and no evidence of new hire training on infection prevention and control. Record review of the personnel file for CNA D revealed a hire date of 09/13/2022 and no evidence of new hire training on infection prevention and control. Record review of the personnel file for DA A revealed a hire date of 05/10/2022 and no evidence of new hire training on infection prevention and control. During an interview on 11/22/22 at 04:40 PM, the Administrator stated her expectations was for all employees to do the trainings when assigned. The Administrator stated she was responsible for making sure new employees were entered into the training system and the password works. The Administrator explained employees received an email when a training module was available and when it was due. She stated department heads were responsible for tracking incomplete training modules and reminding employees to complete. The Administrator stated the DON was responsible for monitoring the nursing staff and the administrator and/or human resources director were responsible for monitoring all other departments. She stated a problem occurs when employees had more than one email address and the employee failed to check the account the notification of training was sent to. The Administrator stated the effect on residents may be care provided was not as it should be. During an interview on 11/22/22 at 04:42 PM, the DON stated she is responsible for monitoring for incomplete training modules of the nursing staff. The DON stated one reason for staff failing to complete training was a breakdown in communication. She stated the consequences to residents was they may not receive the care expected. Review of facility titled In-Service Training Program, Nurse Aide, dated May 2019 revealed item #3. In-service training is based on the outcome of the annual performance reviews, addressing weaknesses identified in the reviews. Item #4. Annual in-services: a) Ensure the continuing competence of nurse aides; b) Are no less than 12 hours per employment year; c) Address areas of weakness as determined by nurse aide performance reviews; d) Address the special needs of the resident, as determined by the facility assessment; e) Include training that addresses the care of residents with cognitive impairment; and f) include training in dementia management and abuse prevention.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0946 (Tag F0946)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to provide the required compliance and ethics training for 3 of 17 employees (RN E, CNA D, and DA A) reviewed for training. The facility faile...

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Based on interview and record review, the facility failed to provide the required compliance and ethics training for 3 of 17 employees (RN E, CNA D, and DA A) reviewed for training. The facility failed to ensure compliance and ethics training was provided to RN E, CNA D, and DA A. This failure could affect residents and place them at risk of poor care or victimization due to lack of staff training. Findings included: Record review of the personnel file for RN E revealed a hire date of 09/22/2022 and no evidence of new hire training on compliance and ethics. Record review of the personnel file for CNA D revealed a hire date of 09/13/2022 and no evidence of new hire training on compliance and ethics. Record review of the personnel file for DA A revealed a hire date of 05/10/2022 and no evidence of new hire training on compliance and ethics. During an interview on 11/22/22 at 04:40 PM, the Administrator stated her expectations was for all employees to do the trainings when assigned. The Administrator stated she was responsible for making sure new employees were entered into the training system and the password works. The Administrator explained employees received an email when a training module was available and when it was due. She stated department heads were responsible for tracking incomplete training modules and reminding employees to complete. The Administrator stated the DON was responsible for monitoring the nursing staff and the administrator and/or human resources director were responsible for monitoring all other departments. She stated a problem occurs when employees had more than one email address and the employee failed to check the account the notification of training was sent to. The Administrator stated the effect on residents may be care provided was not as it should be. During an interview on 11/22/22 at 04:42 PM, the DON stated she is responsible for monitoring for incomplete training modules of the nursing staff. The DON stated one reason for staff failing to complete training was a breakdown in communication. She stated the consequences to residents was they may not receive the care expected. Review of facility titled In-Service Training Program, Nurse Aide, dated May 2019 revealed item #3. In-service training is based on the outcome of the annual performance reviews, addressing weaknesses identified in the reviews. Item #4. Annual in-services: a) Ensure the continuing competence of nurse aides; b) Are no less than 12 hours per employment year; c) Address areas of weakness as determined by nurse aide performance reviews; d) Address the special needs of the resident, as determined by the facility assessment; e) Include training that addresses the care of residents with cognitive impairment; and f) include training in dementia management and abuse prevention.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and interview the facility failed to prepare, store, distribute, and serve foods in accordance with professional standards for food service safety in the facility's on...

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Based on observation, interview, and interview the facility failed to prepare, store, distribute, and serve foods in accordance with professional standards for food service safety in the facility's only kitchen reviewed for labeling and storage of food inventory. The facility failed to label and/or date food items stored in freezers, refrigerators, and dry storage areas. The facility failed to remove damaged food cans from inventory and disposed of expired food items. These failures could place residents at risk of contamination, acquiring a food-borne illness, and weight loss. Findings included: During an observation on 11/20/22 from 10:40 AM to 12:15 PM of the walk-in cooler, refrigerators, dry storage area, and food preparation areas revealed the following: The walk-in cooler contained the following: 1. Two clear plastic bags of yellow semi-liquid substance in refrigerator. No label and no date opened or use by date on the bags. One bag was lying on a plastic serving tray and one bag was lying on top of a cardboard box. 2. One clear plastic bag with round, sliced lunchmeat. No label and no date opened or use by date on the bag. Manufacturers use by date on the plastic container in the bag was 11/19/22. 3. Fifteen 6 ounce. clear plastic cups containing brown liquid: 11 cups without lids. Fifteen cups with no label and no date opened or use by date. 4. One metal pan covered with foil labeled Don't Touch for tomorrow. No notation of contents or date. 5. One 4-ounce clear plastic cup with brown liquid. No label and no date opened or use by date. 6. One 6-ounce clear plastic cup with brown liquid. No label and no date opened or use by date. 7. One 6-ounce clear plastic cup with purple liquid. No label and no date opened or use by date. 8. Two thaw & serve pies. No expiration date or use by date. A shelf above the food preparation area revealed the following: 1. one open bag containing 1/3 of a loaf of white bread. The bag did not have an opened or use by date. 2.One 5-pound open tub BBQ sauce. The tub did not have an opened or use by date. The free-standing freezer contained the following: 1. One open box labeled sliced carrots. The box did not have an opened or use by date. 2. One open box labeled chicken breasts. The box did not have an opened or use by date. 3. One open box labeled pork loin. The box did not have an opened or use by date. 4. One open box labeled pork patties. The box did not have an opened or use by date. 5. Two open boxes labeled 30-pounds broccoli cuts. The box did not have an opened or use by date. 6. One open box labeled frozen pasta. The box did not have an opened or use by date. 7. One open box labeled okra. The box did not have an opened or use by date. 8. One open box labeled Italian beans. The box did not have an opened or use by date. 9. Six 2-pound turkey breasts. The box did not have an opened or use by date. 10. One 20-pound open box labeled cut corn. The box did not have an opened or use by date. 11. 1 open box labeled crinkle cut fries. The box did not have an opened or use by date. The dry storage shelves contained the following: 1. One 50-pound open box of potatoes. The box did not have an opened or use by date. 2. One 25-pound open bag of onions. The bag did not have an opened or use by date. 3. Two open boxes of frozen bread. The boxes did not have an opened or use by date. 4. Four 6.4-ounce open stuffing mix season packet. The packets did not have an opened or use by date. 5. One 6-pound can pear halves dented below rim and the top rim was warped. 6. One 6-pound can of diced tomatoes was dented at the bottom. 7. One 60-ounce open coffee creamer with cracked lid, triangle shaped piece of lid missing, dated 3/18. 8. One 15.25-ounce Devil's Food Cake mix dated 7/20. 9. One 33.8-ounce bottle of water 2/3 full. The bottle did not have an opened or use by date. The freezer facing the steam table contained the following: 1. One open box labeled homestyle roll dough. The box did not have an opened or use by date. 2. One open half gallon container of vanilla ice cream 1/2 full. The container did not have an opened or use by date. 3. One open box labeled shredded lettuce. The box did not have an opened or use by date. 4. Twelve 2-pound open bags labeled cauliflower. The bags did not have an opened or use by date. A counter by coffee maker there was one 14.6-ounce canister of coffee with a resident's name on the lid. The canister did not have an opened or use by date. A shelf above the puree food preparation area revealed was the following: 1. One 14-ounce can, labeled cranberry sauce did not have a use by date or legible expiration date and was dented by the top rim. 2. One 8-pound open jug labeled creole seasoning dated 12/26/19. 3. One 1-gallon open jug labeled Worcestershire sauce, half full, dated 1/12/22. 4. One open bag of creamy wheat dated 11/3. During an interview on 11/21/22 at 08:50 AM, the DM stated she was responsible for dating inventory when it came in. She stated since she had been on maternity leave, she could see it might not have been done right. The DM explained it was a team effort if she was not able to do it. She stated she was responsible for monitoring to make sure it got done. The DM described new hire training as shadowing on the first day, hands-on training the second day and the third day staff were on their own and the senior employee was responsible for monitoring the new staff. The DM stated the effect on residents of not dating inventory correctly may be a risk of food poisoning, or the residents could get sick. During an interview on 11/22/22 at 09:05 AM, DA B stated all kitchen staff were responsible for making sure dates were put on inventory. She stated the failure occurred because the kitchen had been short staffed. She stated the consequences to residents for failing to date food items would be if something was old and given to a resident it risks their health. During an interview on 11/22/22 at 04:40 PM, the Administrator stated her expectations of the kitchen staff was to follow policy and procedures on checking in grocery deliveries including marking the date on the inventory and making sure the dates were easily seen when put into stock The administrator explained the dietary manager was responsible for making sure groceries were received and stocked properly. She stated the staff member that shuts down the kitchen at the end of the day was responsible for checking all food items delivered that day were dated and expired items were disposed of. The administrator explained the failure was due to not training according to policy. She stated the employee assigned to cover for the dietary manager while she was out on maternity leave had worked in the kitchen for less than 6 months and was not fully trained to assume the position of dietary manager. Review of the facility's policy titled Food Storage, dated 2018, revealed item #1 Dry storage rooms .d. All containers must be labeled and dated. Item #3 Refrigerators .d. Date, label and tightly seal all refrigerated foods . Item #3 Freezers .e. Store frozen foods in moisture-proof wrap or containers that are labeled and dated.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, the facility failed to provide a safe, functional, sanitary, and comfortable e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, the facility failed to provide a safe, functional, sanitary, and comfortable environment in 9 of 112 (room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER]) and Memory Care Unit hallway. Resident room [ROOM NUMBER] A/B had chipped and scraped walls, rotting/missing baseboards, dirty, grimy, sticky floors, dirty and stained toilet. Resident room [ROOM NUMBER]B had only a recliner with no bed. Resident room [ROOM NUMBER] A/B had broken baseboards, unpainted spackling. Resident room [ROOM NUMBER] had a broken window seal, different shades of paint that did not match, and unpainted spackling. Resident room [ROOM NUMBER] A/B had broken baseboards, nail holes and exposed nails, exposed drywall, broken window seal, missing window insulation foam, unclean floors, walls, toilet grout and caulking. Resident room [ROOM NUMBER] had no tile at the entryway. Resident room [ROOM NUMBER] had the flooring scraped wood vinyl laminate as the appearance of the door scrapping the wood grain detail off, paint missing from the door. Resident Room # 72 had a piece of missing tile in entryway. Resident room [ROOM NUMBER] had screws on baseboard, doorjamb had minimal repair with a gap in the frame with missing wood. Door trim had exposed screw. The Memory Care Unit had numerous scuff marks along the floors with dirty/grimy railings and walls. These failures could place residents who reside in the facility in an unsafe and uncomfortable environment. Findings included: During observation on 11/20/22 at 12:19 PM, Resident room [ROOM NUMBER] A/B had chipped and scraped walls, exposing drywall beside bed. There were also rotting baseboards exposing raw wood inside and outside of restroom, with dirty, grimy, and sticky floors. The restroom had dead roaches scattered on the floor. The closet floor presented with dirt and black grime. During observation 11/20/2022 at 2:19 PM at Resident room [ROOM NUMBER] had no bed with only a recliner with pillows and blankets placed on top. During observation on 11/21/22 at 10:19 AM, Resident room [ROOM NUMBER] had no tile at entryway of resident's room. During observation on 11/21/22 at 10:25 AM, Resident room [ROOM NUMBER] had the flooring scraped and the vinyl laminate had the appearance of the door scraping the wood grain detail off. The Resident Room door also had a large portion of paint missing from the door. During observation on 11/21/22 at 10:25 AM, Resident room [ROOM NUMBER]'s entry way had a piece of missing tile on floor. During observation on 11/21/22 at 10:28 AM, Resident room [ROOM NUMBER] had entrance doorjamb had minimal repair with a gap in the frame, had missing wood and the door trim had exposed screw that could scrape skin of residents. There were also screws on the baseboard. During an interview on 11/21/22 at 9:21AM, LVN-G stated the facility has had new maintenance and she wasis unaware of finishing what in the logbook had been finished. During an interview on 11/21/22 10:16 AM with LVN-G, she stated housekeeping comes daily, but she had never seen them clean the walls nor the doors for the drips or grime. During an interview on 11/22/2022 at 9:34 AM, CNA-D, he stated the scrapes, broken door jambs, dirty walls, and railing, were not considered homelike to him. During an interview on 11/22/22 at 11:10 AM with HK, he stated they were contracted out and are shorthanded with only 2-3 staff members. He stated his staff are to sweep mop hallways, touch up common areas, then proceed to dining rooms and resident rooms. His staff also should wipe walls and rails as they go, daily sweep and mop resident rooms that included under resident beds. They should have been cleaning restrooms and the toilets daily. He stated on this day of the interview he had one other staff besides himself, and they were doing the best they can. HK stated Resident Room # 43's restroom was not acceptable and unhomelike. The failure is not staying on top of cleaning when needed, his expectations were for the residents to live in a comfortable clean, sanitary, and homelike environment. During an interview on 11/22/22 at 11:45 AM, RMD stated there had been no improvements of windows and walls for Room #'s 16, 20, and 21 since previous survey. The failures had been the previous maintenance that had been with the facility, it is his expectations for this to be corrected immediately. During an interview on 11/22/2022 at 2:15 PM with the DON, she stated, Resident #43's bed was taken out of his room because there was not room for both the bed and recliner for him to maneuver. She also stated the blankets and pillows on the floor was an increased risk of Infection for Resident #43. The failure is not having anything to place the resident's belongings on. Her expectations were for staff and herself to pay closer attention as to where residents belongings are placed. During an interview with ADMIN on 11/22/22 at 2:30 PM, she stated the facility did have issues and would give it a D if graded. The cleanliness of the facility was unacceptable due to problems keeping staff in housekeeping. She stated the cleanliness of the rooms need more attention to detail that unfortunately the residents' level of happiness had been exceeded farther in this facility than where they grew up and whatever they have now she considered a step up. The ADMIN also stated the failures fell on the facility as a whole but ultimately it was all on her, with the unclean and un-updated rooms. She also stated being unclean and un-homelike was unacceptable. Her expectations were, each room should be cleaned every day, even if it was a spill. The floors should still be cleaned with being short staffed and getting good people to do their jobs would make for a better homelike environment. Review of Maintenance Service policy, revised December 2009, revealed the following theThe maintenance department is responsible for maintaining the building, grounds, and equipment in a safe and operable manner at all times, maintaining building in compliance with current federal, state and local laws, regulations, and guidelines, maintaining the building in good repair and free from hazards, provide routine scheduled maintenance service to all areas and maintain records of work order requests . Review of facility policy titled Resident Rights with revision date February 2021 revealed: Policy statement: employees shall treat all residents with kindness, respect, and dignity. Policy interpretation and implementation: 1. Federal and state laws guaranteed certain basic rights to all residents of this facility. These rights include the residents right to: a. Dignified existence b. Be treated with respect, kindness, and dignity Record review of the facility policy statement and procedures for Homelike Environment, revised February 2021 show that Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their person belongings to the extent possible. #2 The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These Characteristics include: a. Clean, sanitary and orderly environment; b. Comfortable, adequate lighting; c. Inviting colors and décor; d. Personalized furniture and room arrangements; e. Clean bed and bath linens that are in good condition; f. Pleasant neutral scents;
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 1 harm violation(s), $48,041 in fines, Payment denial on record. Review inspection reports carefully.
  • • 27 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $48,041 in fines. Higher than 94% of Texas facilities, suggesting repeated compliance issues.
  • • Grade F (38/100). Below average facility with significant concerns.
Bottom line: Trust Score of 38/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Cross Country Healthcare Center's CMS Rating?

CMS assigns CROSS COUNTRY HEALTHCARE CENTER an overall rating of 3 out of 5 stars, which is considered average nationally. Within Texas, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Cross Country Healthcare Center Staffed?

CMS rates CROSS COUNTRY HEALTHCARE CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes.

What Have Inspectors Found at Cross Country Healthcare Center?

State health inspectors documented 27 deficiencies at CROSS COUNTRY HEALTHCARE CENTER during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, 24 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Cross Country Healthcare Center?

CROSS COUNTRY HEALTHCARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by HAMILTON COUNTY HOSPITAL DISTRICT, a chain that manages multiple nursing homes. With 94 certified beds and approximately 67 residents (about 71% occupancy), it is a smaller facility located in BROWNWOOD, Texas.

How Does Cross Country Healthcare Center Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, CROSS COUNTRY HEALTHCARE CENTER's overall rating (3 stars) is above the state average of 2.8 and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Cross Country Healthcare Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Cross Country Healthcare Center Safe?

Based on CMS inspection data, CROSS COUNTRY HEALTHCARE CENTER has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Texas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Cross Country Healthcare Center Stick Around?

CROSS COUNTRY HEALTHCARE CENTER has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Cross Country Healthcare Center Ever Fined?

CROSS COUNTRY HEALTHCARE CENTER has been fined $48,041 across 4 penalty actions. The Texas average is $33,559. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Cross Country Healthcare Center on Any Federal Watch List?

CROSS COUNTRY HEALTHCARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.