CRITICAL
(J)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Deficiency F0760
(Tag F0760)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents were free of significant medication er...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents were free of significant medication errors for 1 of 8 residents (Resident #246) reviewed for significant medication errors.
The facility failed to ensure Resident #246 was free of significant medication errors when 11 extra doses of potassium 40 mEq were administered from [DATE] to [DATE] resulting in Resident #246 requiring hospitalization.
The noncompliance was identified as PNC (past non-compliance). The IJ (immediate jeopardy) began on [DATE] and ended [DATE]. The facility had corrected the noncompliance before the survey began.
This failure could place residents at risk of not receiving the therapeutic effect of their medications as ordered by the physician.
Findings include:
Record review of a facility face sheet dated [DATE] indicated Resident #246 was a [AGE] year-old female that admitted to the facility on [DATE] with diagnoses of sepsis and acute cholecystitis (inflammation of the gallbladder).
Record review of an admission MDS assessment dated [DATE] indicated Resident #246 had a BIMS of 12 indicating intact cognition and had diagnosis for hypokalemia (low potassium level in blood).
Record review of a baseline care plan dated [DATE] indicated Resident #246 took diuretics (medications to remove fluid from the body).
Record review of comprehensive care plan for Resident #246 revealed the care plan had not been completed at time of the incident.
Record review of a facility event report dated [DATE] revealed Resident #246 had an incident involving a medication error. The report was completed by the previous DON and stated that she was informed of a missed lab on Resident #246 and lab was obtained at the local hospital. The facility received a critical result on Resident #246's potassium at 7.6 (normal range was 3.5-5). Resident #246's physician was notified and was sent to the emergency room by EMS (emergency medical services). Later that evening she was notified by the ADON that she failed to place a stop date on Resident #246's new potassium order and was only to have received the potassium at the time of the order and again 4 hours later and at midnight and failed to put in the lab order for Resident #246 for [DATE] and [DATE]. The error was described in the report as Resident #246's potassium lab came back at 2.8 on [DATE]. The ADON contacted the medical director, and the medical director gave the order for Resident #246 to receive potassium 20 mEq(milliequivalents) with a banana, then potassium 40 mEq times two doses and then potassium 20 mEq daily starting [DATE]. Then repeat lab on [DATE] and [DATE]. The potassium increased dose continued until [DATE] when a critical potassium level of 7.6 was received and immediate action was taken.
Record review of a consolidated physician order report dated from [DATE] to [DATE] revealed on [DATE] a new order was entered for Resident #246 on [DATE] to receive one time dose of potassium 20 mEq 1 tab orally with a banana and 20 mEq 2 tabs orally two times a day with no stop date and to start on [DATE] potassium 20 mEq 1 tab orally daily.
Record review of the medication administration record dated [DATE] for Resident #246 revealed Resident ##246 received 11 extra doses of potassium 40 mEq from [DATE] to [DATE].
Record review of lab result dated [DATE] revealed Resident #246 had a Potassium of 2.8 out of a normal range of 3.5-5.0.
Record review of BMP (basic metabolic panel) dated [DATE] revealed Resident #246 had a critical high potassium at 7.6 (normal range 3.5-5.0).
Record review of a hospital summary report dated [DATE] indicated Resident #246 admitted to the hospital on [DATE] with hyperkalemia, acute kidney injury, and metabolic acidosis (build up of acid in the body). She had cardiac changes requiring intervention and was admitted to the intensive care unit.
During a phone interview on [DATE] at 4:21 pm the previous DON stated she was employed at the facility from [DATE] to [DATE] and stated she was the DON at the facility at the time of the medication error for Resident #246. She stated she was told on [DATE] that Resident #246 did not get routine lab as ordered on [DATE] and she placed an order for lab to be completed by the local hospital that same day. She stated when the results came back on [DATE] around 4:30 pm Resident #246's potassium was critical at 7.6, and she had the resident sent to the emergency room. She stated she had a background in ER (emergency room) nursing and knew critical labs and treatment was needed outside the facility. She stated the ADON called her and told her she had made a mistake on an order for Resident #246's potassium and left it open ended without a stop date and did not put in Resident #246's repeat lab orders. She said the ADON entered the potassium order for Resident #246 and was responsible for checking the orders in the facility for all residents. She stated following the incident, the ADON was suspended, she checked other residents for signs and symptoms of hyperkalemia (high potassium in the blood), and in-serviced staff. She then completed the medication error report and regional staff were notified of the error. She stated an action plan was put in place, but she was not involved in the decision to report the error to state authorities and that decision was made by the regional staff. She stated the medication error and failure to obtain repeat lab was significant and resulting in Resident #246 having to be hospitalized .
During an interview on [DATE] at 7:43 am the ADON stated she was responsible for checking orders and she reviewed new orders a few times a week but not daily. She stated she was the nurse that inputted the orders for Resident # 246 incorrect and took full responsibility. She stated she put the order in for the 40mEq of potassium times 2 doses but failed to put a stop date and Resident # 246 received the incorrect dose from [DATE] to [DATE]. She stated she also took the order for the repeat lab on [DATE] and [DATE] but failed to notify the lab of the new order. She stated as soon as she noticed the error on [DATE], she notified the DON at that time, and she was suspended pending investigation. She stated Resident # 246 could have suffered badly and even died over this error. She stated when she returned to work there were new processes in place regarding orders and she was trained regarding inputting orders, lab notification of new orders, order review daily during stand-up meeting, and review the 24-hour report. She stated that all nurses current and new were trained on the new process.
During an interview on [DATE] at 10:05 am LVN E stated she had cared for Resident #246 during her stay at the facility. She stated she had administered Resident #246's medications including potassium and followed the EMAR (electronic medication administration record) when administering medications. She stated she did not recognize that the potassium dose was higher than usual. She stated it was not until her potassium level came back critically high and was sent to the hospital that the incorrect potassium dose was recognized. She stated that residents could have a negative outcome if medications were not given correctly.
During an interview on [DATE] at 11:25 am Resident #246's primary care physician stated he was made aware of the new potassium and lab orders for Resident # 246 on [DATE] and when her potassium was critical high on [DATE]. He stated he gave the order for her to go to the hospital. He stated someone at the facility but could not remember who notified him later of the medication error regarding the potassium dose. He stated the medication error was significant enough that Resident # 246 required hospitalization. He stated that the facility errors did result in harm to Resident # 246 at that time.
During an interview on [DATE] at 11:35 am the regional nurse stated the DON notified her of the medication error for Resident #246 and they immediately started an action plan. She stated a full audit of all residents were completed and in services were started with all nursing staff regarding inputting medication orders, lab orders and drug monitoring, signs and symptoms of increased potassium, the five rights of medication administration and monitoring new orders for accurate transcription. She stated the error caused a negative outcome and expected that all nursing staff were following the new plan to prevent the incident from reoccurring.
Record review of a facility policy titled Medication - Unusual Occurrences dated 12/2018 indicated, It is the policy of this facility to administer medications within the Standards of Practice and in Compliance with Regulatory Guidelines.
Record review of a facility policy titled Medication Administration dated 12/2018 indicated, 13. Prior to administration, the medication and dosage schedule on the resident's MAR is compared with the medication label. If the label and MAR are different and the container is not flagged indicating a change in directions or if there is any other reason to question the dosage or directions, the physician's orders are checked for the correct dosage schedule.
This was determined to be a PNC IJ from [DATE] to [DATE]. The Administrator was notified of the PNC IJ on [DATE] 11:45 am.
The facility took the following action to correct the non-compliance on [DATE]:
The facility conducted an audit of all orders for accuracy and appropriate stop dates, audited all lab orders and medications requiring therapeutic monitoring, the consultant pharmacist reviewed medication orders requiring lab monitoring for all residents, all residents were assessed for signs and symptoms of hyperkalemia, the DON/ADON began reviewing new orders during the stand-up meeting to ensure correct transcription into the EMR (electronic medical record). The DON provided education to all nurses on signs and symptoms of hyperkalemia, taking verbal orders and clarifying stop dates, lab orders/drug monitoring, and the 5 rights of medication administration. The regional clinical consultant educated the DON, MDS coordinator and Administrator regarding monitoring new orders for accurate transcription into EMR. The DON monitored new order transcription during clinical stand-up meeting 5 times a week times 4 weeks then was referred to QAPI (quality assurance performance improvement) committee for efficacy of plan and monitoring frequency. Administrator or designee to monitor that clinical stand-up meeting follows the correct format.
Observation completed during medication pass on [DATE] and the physician orders for the sampled residents in the medication pass observation were reviewed and no medication errors. Residents received medications as ordered.
Record review of an In-service Training report named 5 Rights of Medication dated [DATE] and conducted by the DON to the nursing staff included: 1) Right Drug 2) Right Dose 3) Right Route 4) Right Time 5) Right Patient. Make sure we are using the 5 Rights when administering medications to our residents.
Record review of an In-service Training report named Signs and Symptoms of Hyperkalemia dated [DATE] and conducted by the DON to the Nursing Staff included: Symptoms of high potassium: stomach pain, diarrhea, fatigue, chest pain, irregular heartbeat that may feel fast or like a fluttering sensation, muscle weakness, numbness or paralysis in arms or legs, nausea or vomiting. Please monitor all residents on potassium for any and all signs and symptoms of elevated potassium.
Record review on an In-service Training report named Notifying Personal Care Physician dated [DATE] conducted by the DON to the Nursing staff included: Notify residents' personal care physician with any critical labs, change in condition, clarification of any orders that are out of range, clarify stop dates on meds if needed. Do not resort to hospitalist until all means have been exhausted and the DON is notified.
Record review of an In-Service Training report named Entering Lab Orders in the electronic system dated [DATE] and conducted by the DON to the Nursing staff included: When entering a lab order in the electronic system, ensure you put a stop date if appropriate.
Record review on an In-service Training report named Read Back Verbal Order and Stop dates dated [DATE] conducted by the DON to the Nursing staff included: Read by the order and verify the details of the order and a stop date. In the electronic system, check all of the components of the order and make sure it has a stop date if one was ordered.
Record review on an In-Service training report named medications that Require Monitor dated [DATE] conducted by the DON to the Nursing staff included: Medications that require lab monitoring: Vancomycin, Gentamicin, Amikacin, Digoxin, Procainamide, Phenobarbital, Phenytoin, Lidocaine, Cyclosporine, Tacrolimus, Lithium, Valproic Acid, Coumadin, Potassium, Heparin, levetiracetam, Insulin, Synthroid, and Lipid Medications (used to treat high cholesterol).
Record review of new hire list and no new hires for nursing since incident occurred on [DATE].
Interviews with 5 nurses, (LVN C, LVN E, LVN F, LVN G, and the wound care nurse) starting at 7:00 am - 11:00 am on [DATE], revealed they were in-serviced and verbalized regarding the 5 rights of medications. All 5 nurses could identifiy the 5 rights of meddication administration; right drug, right dose, right route, right time and right patient. All 5 nurses could identify signs and symptoms of hyperkalemia to include stomach pain, diarrhea, fatigue, chest pain, irregular heartrate, nausea and vomiting. All 5 nurses verbalized notification to physician for any critical out of range lab results and clarifying all orders to have a stop date if needed. All 5 nurses verbalized when entering lab orders they are to notify the DON/ADON and place the lab order on the 24 hour sheet. All 5 nurses verbalized when taking a verbal order to read the order back to the physician and ask if there is a stop date. All 5 nurses verbalized medications that require lab monitoring and the steps for ordering lab. All 5 nurses verbalized the morning meeting process for addressing new orders for medications and lab. All 5 nurses verbalized the steps for a new lab order to include placing the order in the EHR, send copy of order to lab, place lab on 24 hour report sheet, enter progress notes, when lab results notify DON/ADON and MD of result and place lab in the book and if lab is out of range critical physician to be notified immediately.
During an interview on [DATE] at 11:15 am the Administrator stated he was not the administrator at the time of the error but was aware of the incident and measures were in place to prevent future errors. The Administrator stated all nurses including new hires had been in serviced on the processes for medication orders, lab, monitoring medications, stand-up morning report, and the five rights of medications. He stated that the monitoring would continue with the facility QAPI meetings.
The noncompliance was identified as PNC. The IJ began on [DATE] and ended [DATE]. The facility had corrected the noncompliance before the survey began.
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Laboratory Services
(Tag F0770)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide or obtain laboratory services, to meet the needs of its resi...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide or obtain laboratory services, to meet the needs of its residents for 1 of 8 residents (Resident #246) reviewed for laboratory services.
The facility failed to obtain the ordered lab (comprehensive metabolic panel) for Resident #246 on [DATE] and [DATE] when the ADON failed to notify the lab of the new orders and note the lab orders on the 24-hour report on [DATE], resulting in Resident #246 requiring hospitalization for critically high potassium level of 7.6 on [DATE].
The noncompliance was identified as PNC. The IJ began on [DATE] and ended [DATE]. The facility had corrected the noncompliance before the survey began.
This failure could place residents at risk for injury and death.
Findings include:
Record review of a facility face sheet dated [DATE] indicated Resident #246 was a [AGE] year-old female that admitted to the facility on [DATE] with diagnosis of sepsis and acute cholecystitis (inflammation of the gallbladder).
Record review of an admission MDS assessment dated [DATE] indicated Resident #246 had a BIMS of 12 indicating intact cognition, had diagnosis for hypokalemia (low potassium level in blood).
Record review of a baseline care plan dated [DATE] indicated Resident #246 took diuretics (medications to remove fluid from the body).
Record review of comprehensive care plan for Resident #246 revealed the care plan had not been completed at time of the incident.
Record review of a facility event report dated [DATE] revealed Resident #246 had an incident involving a medication error. The report was completed by the previous DON and stated that she was informed of a missed lab on Resident #246 and lab was obtained at the local hospital. The facility received a critical result on Resident #246's potassium at 7.6 (normal range was 3.5-5). Resident #246's physician was notified and was sent to the emergency room by EMS (emergency medical services). Later that evening she was notified by the ADON that she failed to place a stop date on Resident #246's new potassium order and was only to have received the potassium at the time of the order and again 4 hours later and at midnight and failed to put in the lab order for Resident #246 for [DATE] and [DATE]. The error was described in the report as Resident #246's potassium lab came back at 2.8 on [DATE]. The ADON contacted the medical director, and the medical director gave the order for Resident #246 to receive potassium 20 mEq(milliequivalents) with a banana, then potassium 40 mEq times two doses and then potassium 20 mEq daily starting [DATE]. Then repeat lab on [DATE] and [DATE]. The potassium increased dose continued until [DATE] when a critical potassium level of 7.6 was received and immediate action was taken.
Record review of a consolidated physician order report dated from [DATE] to [DATE] revealed on [DATE] a new order was entered for Resident #246 to have CMP (comprehensive metabolic panel) lab on [DATE] and [DATE].
Record review of Resident #246's [DATE] lab result of Potassium was 2.8 out of a normal range of 3.5-5.0.
Record review of BMP (basic metabolic panel) dated [DATE] revealed Resident #246 had a critical high potassium at 7.6 (normal range 3.5-5.0).
Record review of a hospital summary report dated [DATE] indicated Resident #246 admitted to the hospital on [DATE] with hyperkalemia, acute kidney injury, and metabolic acidosis (buildup of acid in the body). Potassium level at the hospital was 8.1. She had cardiac changes requiring intervention and was admitted to the intensive care unit.
During a phone interview on [DATE] at 4:21 pm the previous DON stated she was employed at the facility from [DATE] to [DATE] and stated was the DON at the facility at the time of the lab error for Resident #246. She stated she was told on [DATE] that Resident #246 did not get routine lab as ordered on [DATE] and placed an order for lab to be completed by the local hospital that same day. She stated when the results came back [DATE] around 4:30 pm Resident #246's potassium was critical, and she had the resident sent to the emergency room. She stated she had a background in ER (emergency room) nursing and knew critical labs and treatment was needed outside the facility. She stated the ADON called her and told her she had made a mistake and did not put in Resident #246's repeat lab orders for [DATE] and [DATE]. She said the ADON was responsible for checking the orders in the facility for all residents. She stated following the incident, she checked other residents for signs and symptoms of hyperkalemia (high potassium in the blood), and in-serviced staff. Regional staff were notified of the error. She stated an action plan was put in place, but she was not involved in the decision to report the error to state authorities and that decision was made by the regional staff. She stated the failure to obtain repeat lab was significant and resulting in Resident #246 having to be hospitalized .
During an interview on [DATE] at 7:43 am the ADON stated she was responsible for checking orders and she reviewed new orders a few times a week but not daily. She stated she was the nurse that inputted the orders for Resident # 246 incorrect and took full responsibility. She stated she took the order for the repeat lab to be performed on [DATE] and [DATE] but failed to notify the lab of the new order. She stated as soon as she noticed the error on [DATE], she notified the DON at the time, and she was suspended pending investigation. She stated Resident # 246 could have suffered badly and even died over this error. She stated when she returned to work there were new processes in place regarding orders and she was trained regarding inputting orders, lab notification of new orders, order review daily during stand-up meeting, and review the 24-hour report. She stated that all nurses current and new were trained on the new process.
During an interview on [DATE] at 10:05 am LVN E stated she had cared for Resident #246 during her stay at the facility. She stated she was not aware of the new lab orders for Resident #246 for [DATE] and [DATE] and the ADON was the one that handled that order. She stated the new lab orders normally would be on the 24-hour report but not that time and could not speak to why the ADON did not put the orders on the 24-hour report. She stated that residents could have a negative outcome if medications were not given correctly.
During an interview on [DATE] at 11:25 am Resident #246's primary care physician stated he was made aware of the new potassium and lab orders for Resident # 246 on [DATE] and when her potassium was critical high on [DATE]. He stated he gave the order for her to go to the hospital He stated he was made aware that the follow-up lab had not been done but would not speak to rather the missed lab would have caught the elevated level sooner or not. He stated that the errors however did result in harm to Resident # 246 at that time.
During an interview on [DATE] at 11:35 am the regional nurse stated the DON notified her of the lab error for Resident #246 and they immediately started an action plan. She stated a full audit of all residents were completed and in services were started with all nursing staff regarding inputting medication orders, lab orders and drug monitoring, signs and symptoms of increased potassium, the five rights of medication administration and monitoring new orders for accurate transcription. She stated the error caused a negative outcome and expected that all nursing staff are following the new plan to prevent the incident from reoccurring.
Record review of a facility policy titled Lab Monitoring dated 12/2017 indicated it is the policy of this home that physician ordered laboratory services will be provided.
This was determined to be a PNC IJ from [DATE] to [DATE]. The Administrator was notified of the PNC IJ on [DATE] 11:45 am.
The facility took the following action to correct the non-compliance on [DATE]:
The facility conducted an audit of all orders for accuracy and appropriate stop dates, audited all lab orders and medications requiring therapeutic monitoring, the consultant pharmacist reviewed medication orders requiring lab monitoring for all residents, all residents were assessed for signs and symptoms of hyperkalemia, DON/ADON began reviewing new orders during the stand-up meeting to ensure correct transcription into the EMR (electronic medical record). The DON provided education to all nurses on signs and symptoms of hyperkalemia, taking verbal orders and clarifying stop dates, lab orders/drug monitoring, and the 5 rights of medication administration. The regional clinical consultant educated the DON, MDS coordinator and Administrator regarding monitoring new orders for accurate transcription into EMR. The DON monitored new order transcription during clinical stand-up meeting 5 times a week times 4 weeks then was referred to QAPI (quality assurance performance improvement) committee for efficacy of plan and monitoring frequency. Administrator or designee to monitor that clinical stand-up meeting follows the correct format.
Record review of the in-services, medication and lab audits, and consultant pharmacist audits verified.
Record review of an In-service Training report named 5 Rights of Medication dated [DATE] and conducted by the DON to the nursing staff included: 1) Right Drug 2) Right Dose 3) Right Route 4) Right Time 5) Right Patient. Make sure we are using the 5 Rights when administering medications to our residents.
Record review of an In-service Training report named Signs and Symptoms of Hyperkalemia dated [DATE] and conducted by the DON to the Nursing Staff included: Symptoms of high potassium: stomach pain, diarrhea, fatigue, chest pain, irregular heartbeat that may feel fast or like a fluttering sensation, muscle weakness, numbness or paralysis in arms or legs, nausea or vomiting. Please monitor all residents on potassium for any and all signs and symptoms of elevated potassium.
Record review on an In-service Training report named Notifying Personal Care Physician dated [DATE] conducted by the DON to the Nursing staff included: Notify residents' personal care physician with any critical labs, change in condition, clarification of any orders that are out of range, clarify stop dates on meds if needed. Do not resort to hospitalist until all means have been exhausted and the DON is notified.
Record review of an In-Service Training report named Entering Lab Orders in the electronic system dated [DATE] and conducted by the DON to the Nursing staff included: When entering a lab order in the electronic system, ensure you put a stop date if appropriate.
Record review on an In-service Training report named Read Back Verbal Order and Stop dates dated [DATE] conducted by the DON to the Nursing staff included: Read by the order and verify the details of the order and a stop date. In the electronic system, check all of the components of the order and make sure it has a stop date if one was ordered.
Record review on an In-Service training report named medications that Require Monitor dated [DATE] conducted by the DON to the Nursing staff included: Medications that require lab monitoring: Vancomycin, Gentamicin, Amikacin, Digoxin, Procainamide, Phenobarbital, Phenytoin, Lidocaine, Cyclosporine, Tacrolimus, Lithium, Valproic Acid, Coumadin, Potassium, Heparin, levetiracetam, Insulin, Synthroid, and Lipid Medications (used to treat high cholesterol).
Record review of the current sampled residents lab orders and results and facility in compliance.
Record review of new hire list and no new hires for nursing since incident occurred on [DATE].
Interviews with 5 nurses, (LVN C, LVN E, LVN F, LVN G, and the wound care nurse) starting at 7:00 am - 11:00 am on [DATE], revealed they were in-serviced and verbalized regarding the 5 rights of medications. All 5 nurses could identifiy the 5 rights of medication administration; right drug, right dose, right route, right time and right patient. All 5 nurses could identify signs and symptoms of hyperkalemia to include stomach pain, diarrhea, fatigue, chest pain, irregular heartrate, nausea and vomiting. All 5 nurses verbalized notification to physician for any critical out of range lab results and clarifying all orders to have a stop date if needed. All 5 nurses verbalized when entering lab orders they are to notify the DON/ADON and place the lab order on the 24 hour sheet. All 5 nurses verbalized when taking a verbal order to read the order back to the physician and ask if there is a stop date. All 5 nurses verbalized medications that require lab monitoring and the steps for ordering lab. All 5 nurses verbalized the morning meeting process for addressing new orders for medications and lab. All 5 nurses verbalized the steps for a new lab order to include placing the order in the EHR, send copy of order to lab, place lab on 24 hour report sheet, enter progress notes, when lab results notify DON/ADON and MD of result and place lab in the book and if lab is out of range critical physician to be notified immediately.
Interviews with 5 nurses, (LVN C, LVN E, LVN F, LVN G, and the wound care nurse) starting at 7:00 AM - 11:00 am on [DATE], revealed they were in-serviced and verbalized regarding the 5 rights of medications, signs and symptoms of hyperkalemia, notification or physician for critical lab results, order clarification, stop dates, entering lab orders and using the 24 hour report for new lab orders, reading back verbal orders and verify stop dated, medications that require lab monitoring and clinical stand-up morning report, and the lab process or orders.
During an interview on [DATE] at 11:15 am the Administrator stated he was not the administrator at the time of the error but was aware of the incident and measures were in place to prevent future errors. The Administrator stated all nurses including new hires had been in serviced on the processes for medication orders, lab, monitoring medications, stand-up morning report, and the five rights of medications. He stated that the monitoring would continue with the facility QAPI meetings.
The noncompliance was identified as PNC. The IJ began on [DATE] and ended [DATE]. The facility had corrected the noncompliance before the survey began.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure each resident was treated with respect, dignity...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure each resident was treated with respect, dignity, and care for 1 of 4 residents (Resident #26) observed for care in that:
The ADON failed to sit while feeding Resident #26 in the dining room.
This failure could affect residents in the facility who received care and could result in residents not being treated with dignity and respect.
Findings included:
Record review of a facility face sheet dated 2/13/14 for Resident #26 indicated that he was a [AGE] year-old male admitted to the facility on [DATE] with diagnosis of Hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side (partial or complete paralysis of the left side of the body caused by a stroke).
Record review of a Quarterly MDS assessment dated [DATE] for Resident #26 indicated that he had a BIMS score of 9 which indicated that he had moderately impaired cognition. Section GG indicated that he required set-up or clean-up assistance with meals.
During an observation on 2/12/24 at 12:15 pm the ADON was observed standing beside Resident #26. She fed him three bites of his lunch tray while standing. Another nurse was observed to bring the ADON a chair, and she then sat down to continue assisting him with his meal.
During an interview on 2/13/24 at 4:15 pm the ADON said that normally Resident #26 would feed himself, but that he seemed to be struggling and she was hoping that if she helped him a little he would take over, but he did not. She said that it was a dignity issue to stand over residents while feeding them and it can cause them to feel bad about themselves. She said that going forward, she would ensure that she sits before attempting to feed a resident.
During an interview on 2/14/24 at 1:15 pm Regional Nurse said staff should not feed residents while standing over them because this was their home, and they should be made to feel at home. She said that it was a dignity issue and that she would be providing education for staff regarding this.
During an interview on 2/14/24 at 1:30 pm Administrator said that staff should not stand over residents to feed them because it can cause them to feel embarrassed. He said it goes against their resident rights policy and that he would be doing more education on dignity and ensuring that staff do not feed residents while standing up.
Record review of a facility policy titled Resident Rights undated, read .The facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality. The facility must protect and promote the rights of the residents .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents were free from abuse for 1 of 4 residents (Resident...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents were free from abuse for 1 of 4 residents (Resident #32) reviewed for resident abuse.
The facility did not ensure Resident #32 was free from abuse when Resident #247 touched Resident #32 on his right breast.
This failure could place residents at risk of physical harm, mental anguish, or emotional distress.
Findings include:
Record review of a facility face sheet dated 2/13/24 for Resident #32 indicated that he was a [AGE] year-old male that admitted to the facility on [DATE] with diagnosis of myopathy (a condition that affects your muscles, making them weak, stiff, or painful).
Record review of a Quarterly MDS assessment dated [DATE] for Resident #32 indicated that he had a BIMS score of 13 indicating that he had no cognitive deficit.
Record review of a comprehensive care plan for Resident #32 revised on 2/12/24 indicated that he was PASRR positive due to developmental disability and received specialized services, which are services provided to assist the individual to reach and maintain the highest quality of life possible.
Record review of a facility face sheet dated 2/15/24 for Resident #247 indicated that he was an [AGE] year-old male admitted to the facility on [DATE] with diagnosis of unspecified immune system disorder (when your immune system does not work the way that it should).
Record review of a 5-day MDS Assessment for Resident #247 dated 10/8/23 indicated that he had a BIMS score of 15 indicating that he had no cognitive deficit and had no behaviors.
Record review of a care plan dated 1016/2023 did not indicate Resident #247 had behaviors.
During an interview on 02/12/24 at 2:52 pm Resident #32 told surveyor that a man got romantic with him last year. Resident #32 laughed about it, saying he wanted me all to himself. When asked how that made him feel, he just repeated He wanted me all to himself while laughing.
During an interview on 2/12/24 at 4:03 pm SW said that she found out that the local mental health center and MDS coordinator were aware of incident and had a meeting about it, but that she did not document anything about the incident as she had not been here that day and did not find out about it until the next day.
During a telephone interview on 2/13/24 at 9:23 am PTA D said that she had been coming in from the smoking area and saw Resident #247 with his arm underneath Resident #32's arm and was fondling his right-side breast area. She said that she separated the residents and notified the abuse coordinator, who was the administrator at that time. She said that she did fill out abuse paperwork (an in-service on who to notify and what was considered abuse). She said that she did not think that Resident #32 suffered any harm.
During an interview on 2/13/24 at 9:40 am MDS nurse said that she did address the issue during the 11/13/23 care plan meeting because Resident #32 brought it up to her at that time. She said that they did not have a DON at the time, and she notified the abuse coordinator, who was the administrator at the time. She said that the abuse coordinator had talked to Resident #32, and they set up a meeting with the LAR from the local mental health center. She said she did not know if safe surveys were done or any in-services. She said that she did not feel that Resident #32 suffered any harm.
During a telephone interview on 2/13/24 at 11:49 am RP for Resident #32 said that the facility had called her and notified her of the incident. She said that Resident #32 told her that he did not want the other resident to touch him, but he did not say anything to the other resident. She said that she had noticed no behavior changes since the incident. She said that she does think it bothered him, but that he seemed to be dealing with it well. Said that he had been speaking to a psychiatrist. She said that laughing about things was his normal demeanor and she does not think he has suffered any lasting harm.
Record review of a facility grievance dated 10/12/23 for Resident #32 indicated that Resident #247 had touched Resident #32's chest area. Attached witness statement read: .To: Abuse Coordinator [name] .Entering building from smoking area I observed [name - Resident #247] next to [name - Resident #32]. Resident #247 had his arm under Resident #32's arm touching his breast, I separated them and told Resident #247 no sir, keep your hands off Resident #32. Inappropriate to touch others. Please keep your hands to yourself Resident #32 never responded to Resident #247 touch to tell him No, not to touch him. Staff told Resident #32 he has a voice and is responsible to tell others no to inappropriate touching. Administrator notified of the situation. Signed by PTA D .
Record review of a facility incident log for October 2023 indicated that no incident report was filed for incident between Resident #32 and Resident #247.
During an interview on 2/14/24 at 1:15 pm Regional nurse said that going forward she would provide more education on reporting and investigating allegations of abuse. She said that she did not think that the incident between Resident #32 and Resident #247 had really been abuse, but she did see now that it was an allegation of abuse, and all allegations should be taken seriously.
During an interview on 2/14/24 at 1:30 pm Administrator said that he was not the administrator at the time this allegation was made. He said that it was an allegation of abuse between Resident #247 and Resident #32, and it was no different than if a male resident had touched a female resident's breast. He said if he had been administrator at the time, he would have investigated it to ensure that all residents felt safe. He said that he would be doing more education on abuse and neglect and conducting in-services. He said that going forward he would ensure that any allegations of abuse were documented, investigated, and reported.
Record review of a facility policy titled Abuse/Reportable Events dated 12/01/2018 read .All residents have the right to be free from abuse, neglect, misappropriation of resident property, and exploitation . and .Sexual Abuse: non-consensual sexual contact of any type with a resident . and .Residents should not be subjected to abuse by anyone, including, but not limited to, facility staff, other residents .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to have evidence that allegations of sexual abuse were thoroughly inve...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to have evidence that allegations of sexual abuse were thoroughly investigated for 1 of 1 allegation reviewed for resident abuse. (Resident #32)
The facility failed to ensure an allegation of sexual abuse on 10/12/23 for Resident #32 was thoroughly investigated.
This failure could place residents at risk of sexual abuse and mental anguish due to allegations not being investigated as required.
Findings include:
Record review of a facility face sheet dated 2/13/24 for Resident #32 indicated that he was a [AGE] year-old male that admitted to the facility on [DATE] with diagnosis of myopathy (a condition that affects your muscles, making them weak, stiff, or painful).
Record review of a Quarterly MDS assessment dated [DATE] for Resident #32 indicated that he had a BIMS score of 13 indicating that he had no cognitive deficit.
Record review of a comprehensive care plan for Resident #32 revised on 2/12/24 indicated that he was PASSR positive due to developmental disability and received specialized services, which are services provided to assist the individual to reach and maintain the highest quality of life possible.
Record review of a facility face sheet dated 2/15/24 for Resident #247 indicated that he was an [AGE] year-old male admitted to the facility on [DATE] with diagnosis of unspecified immune system disorder (when your immune system does not work the way that it should). Face sheet also indicated that Resident #247 was discharged on 10/17/23 and was no longer a resident of the facility.
Record review of a 5-day MDS Assessment for Resident #247 dated 10/8/23 indicated that he had a BIMS score of 15 indicating that he had no cognitive deficit and had no behaviors.
Record review of a care plan dated 1016/2023 did not indicate Resident #247 had behaviors.
During an interview on 02/12/24 at 2:52 pm Resident #32 told surveyor that a man got romantic with him last year. Resident #32 laughed about it, saying he wanted me all to himself. When asked how that made him feel, he just repeated He wanted me all to himself while laughing.
During an interview on 2/12/24 at 4:03 pm SW said that she found out that the local mental health center and MDS coordinator were aware of incident and had a meeting about it, but that she did not document anything about the incident as she had not been here that day and did not find out about it until the next day.
During a telephone interview on 2/13/24 at 9:23 am PTA D said that she had been coming in from the smoking area and saw Resident #247 with his arm underneath Resident #32's arm and was fondling his right-side breast area. She said that she separated the residents and notified the abuse coordinator, who was the administrator at that time. She said that she did fill out abuse paperwork (an in-service on who to notify and what was considered abuse). She said that she did not think that Resident #32 suffered any harm.
During an interview on 2/13/24 at 9:40 am MDS nurse said that she did address the issue during the 11/13/23 care plan meeting because Resident #32 brought it up to her at that time. She said that they did not have a DON at the time, and she notified the abuse coordinator, who was the administrator at the time. She said that the abuse coordinator had talked to Resident #32, and they set up a meeting with the LAR from the local mental health center. She said she did not know if safe surveys were done or any in-services. She said that she did not feel that Resident #32 suffered any harm.
During a telephone interview on 2/13/24 at 11:49 am RP for Resident #32 said that the facility had called her and notified her of the incident. She said that Resident #32 told her that he did not want the other resident to touch him, but he did not say anything to the other resident. She said that she had noticed no behavior changes since the incident. She said that she does think it bothered him, but that he seemed to be dealing with it well. Said that he had been speaking to a psychiatrist. She said that laughing about things was his normal demeanor and she did not think he had suffered any lasting harm.
Record review of a witness statement dated 10/12/23 for Resident #32 indicated that Resident #247 had touched Resident #32's chest area. Attached witness statement read: .To: Abuse Coordinator [name] .Entering building from smoking area I observed [name - Resident #247] next to [name - Resident #32]. Resident #247 had his arm under Resident #32's arm touching his breast, I separated them and told Resident #247 no sir, keep your hands off Resident #32. Inappropriate to touch others. Please keep your hands to yourself Resident #32 never responded to Resident #247 touch to tell him No, not to touch him. Staff told Resident #32 he has a voice and is responsible to tell others no to inappropriate touching. Administrator notified of the situation. Signed by PTA D .
Record review of a facility incident log for October 2023 indicated that no incident report was filed for incident between Resident #32 and Resident #247.
Record review of facility incident log dated February 2023 through February 2024 revealed no other allegations of abuse were found in facility documentation.
During an interview on 2/14/24 at 1:15 pm Regional nurse said that going forward she would provide more education on reporting and investigating allegations of abuse. She said that she did not think that the incident between Resident #32 and Resident #247 had really been abuse, but she did see now that it was an allegation of abuse, and all allegations should be thoroughly investigated.
During an interview on 2/14/24 at 1:30 pm Administrator said that he was not the administrator at the time this allegation was made. He said that it was an allegation of abuse between Resident #247 and Resident #32, and it was no different than if a male resident had touched a female resident's breast. He said if he had been administrator at the time, he would have investigated it to ensure that all residents felt safe. He said that he would be doing more education on abuse and neglect and conducting in-services. He said that going forward he would ensure that any allegations of abuse were documented, investigated, and reported. He said that failure to investigate all allegations of abuse could place residents at further risk of abuse and he said that he wants to ensure the safety of all residents.
Record review of a facility policy titled Abuse/Reportable Events dated 12/01/2018 read .All occurrences of potential abuse or criminal behavior will be investigated by the Abuse Preventionist and/or designee .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to provide the resident who was unable to carry out ADL...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to provide the resident who was unable to carry out ADLs the necessary services to maintain good nutrition, grooming, and personal and oral hygiene for 2 of 4 residents (Resident #26 and Resident #35) observed for activities of daily living.
The facility failed to ensure that Resident #26 and Resident #35's nails were kept clean and trimmed.
This failure could place residents at risk of not receiving care and services to meet their needs which could result in poor care, risk for skin breakdown, feelings of poor self-esteem, lack of dignity and health.
Findings Include:
1. Record review of a facility face sheet dated 2/13/14 for Resident #26 indicated that he was a [AGE] year-old male admitted to the facility on [DATE] with diagnosis of Hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side (partial or complete paralysis of the left side of the body caused by a stroke).
Record review of a Quarterly MDS assessment dated [DATE] for Resident #26 indicated that he had a BIMS score of 9 which indicated that he had moderately impaired cognition. Section GG indicated that he was dependent with personal hygiene.
Record review of a comprehensive care plan revised on 2/5/24 for Resident #26 indicated that he required assistance with ADL's due to history of CVA (stroke) and interventions included: assist with ADLs as needed.
2. Record review of a facility face sheet dated 2/14/24 for Resident #35 indicated that he was a [AGE] year-old male admitted to the facility on [DATE] with diagnoses of Atherosclerosis of native arteries of extremities with intermittent claudication, left leg (a medical condition where the arteries in the left leg are narrowed by plaque and cause pain when walking).
Record review of a Quarterly MDS assessment dated [DATE] for Resident #35 indicated that he had a BIMS score of 6, which indicated that he had severe cognitive impairment. Section GG indicated that he required set-up/clean up assistance with personal hygiene.
Record review of a Comprehensive care plan revised on 12/28/23 for Resident #35 indicated that he required assistance with ADLs and had an intervention of set-up, assist, or give nail care as needed.
During an observation on 2/12/24 at 9:58 am, Resident # 35 was observed sitting up on the side of his bed with long fingernails with dark brown substance underneath them.
During an observation and interview on 2/12/24 at 11:58 am, Resident #26 was observed sitting in dining room with long fingernails and nails had a dark brown substance underneath.
During an observation and interview on 2/13/24 at 12:15 pm Resident #35 was observed eating lunch in his room. His nails were still long and with dark brown substance under the nails. He said that he would like his nails cut, because they were very long.
During an interview on 2/13/24 at 4:00 pm CNA A said that the CNAs were to clip the nails as long as the resident was not diabetic. She said if a resident was diabetic, then the treatment nurse would trim the nails. She said that the night shift CNAs were normally responsible for scheduled nail trimmings, but that she would clip them if she saw that they needed to be done.
During an interview on 2/13/24 at 4:15 pm the ADON said that if a resident was diabetic, the treatment nurse would clip them, otherwise the CNAs would clean and trim them. She said that there should not be a reason for a resident's nails to be that long or dirty. She said that poor hygiene can cause residents to feel bad.
During an interview on 2/14/24 at 1:15 pm the Regional Nurse said that ADLs should be provided when needed and that CNAs or nurses could trim nails and that she would be providing education and in-services for nail care.
During an interview on 2/14/24 at 1:30 pm the Administrator said that he expected his staff to provide needed care to residents and going forward he would have administrative staff to check resident's nails during their champion rounds. He said he would be providing education and in-services regarding nail care and ADLs.
Record review of a facility policy titled Nail/Hand and Foot Care dated 12/2017 read .It is the policy of this home to ensure residents receive nail care (hand and foot) in a safe manner . and .nursing assistants will provide nail care to those residents requiring assistance .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to ensure the residents' environment remains as free of accident hazards as possible for 1 of 1 facility reviewed for accident h...
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Based on observation, interview, and record review, the facility failed to ensure the residents' environment remains as free of accident hazards as possible for 1 of 1 facility reviewed for accident hazards, in that:
The facility failed to develop and implement a policy and procedure to properly handle care of Hoyer lift slings including laundry service which resulted in damaged slings, interventions to inspect the Hoyer sling for signs of damage before each use and not removing damaged slings from service.
This deficient practice could result in a loss of quality of life due to injuries if the damaged lift sling broke during transfer for residents that use a Hoyer lift for transfers.
The findings were:
During an observation on 02/12/24 at 3:00 p.m., of a Hoyer lift sling, the colored connection tabs were light in color (almost gray) The green edges are frayed with strings showing, the label was illegible and shrunken and a newer Hoyer lift sling with bright green and bright blue, bright purple. Both Hoyer lifts slings are on a Hoyer lift located on Hallway 100.
During an observation and interview on 02/12/24 at 03:20 p.m., of Hoyer lift slings on 300 hallway the Laundry Personnel said she had worked at the facility since 2018. The laundry personnel said she washed the slings with detergent, no bleach, when they are sent to the laundry and puts them in the dryer. She said she was not aware of any special needs they have except to be washed and dried separately from other linens. Laundry Personnel said she was not aware that a color change in the straps or illegible label Indicated the Hoyer lift sling should be removed from service.
During an interview on 02/13/24 at 08:58 a.m. CNA A said she worked at the facility for 6 months; she would take any Hoyer sling out of service that had tears or fraying and does not know how long they stay in service before they are removed. She said she had several residents that required a Hoyer lift for transfers. She said that if a sling was not available on the hallway she would go to the laundry and retrieve one for use. She said the resident could suffer an injury or could be scared to get up with a lift if they were dropped.
During an interview with the housekeeping supervisor on 02/13/24 at 11:30 a.m. said she worked for the facility for 5 years. She said that she has always washed and dried the Hoyer lift slings in the dryer. The housekeeping supervisor said she did not use bleach when washing the Hoyer Lift slings. She said that all slings at the facility had been dried in the dryer. She said she had worked at another facility and was instructed to always hang them to air dry there. She said she thought that was because the lifts were a different brand that required air drying. She said she takes slings out of use if they have holes, frays or strings but no one had ever told her to take them out of service if the sling had a change in color or the label was illegible that indicated it had been bleached or was compromised. The Housekeeping Supervisor said the resident could suffer in injury of the straps broke.
During an interview on 02/13/24 at 12:30 p.m., The administrator he said that he was aware that the slings required special care, the facility needed to follow manufacturers suggested practices regarding air drying but did not know that the color change could indicate the Hoyer lift slings should not be used. He said if the sling broke it could cause injury to the resident being transferred.
During an observation and interview on 02/13/24 1:10 p.m., the Regional Nurse Consultant was shown the damaged and the newer Hoyer lifts slings. She said the Hoyer sling needed to be removed from service, the sling was damaged, it was frayed, and stitching was loose. The Regional Nurse Consultant said that the Hoyer Slings should be laundered according to manufactures suggestions. The risk to the resident could be a fall and injury.
A record review of a facility 672 dated 2/13/24 indicated 14 residents required Hoyer lift for transfers.
A record review of Full Body Slings- Medline, Instructions for use www.medline.com accessed 02/12/24 reflected .Always inspect slings prior to each use. Signs of rips, tears, or frays indicate sling wear which is unsafe and could result in injury. Signs of color fading, bleached areas, or permanent wrinkles on the straps indicate improper laundering which is unsafe and could result in injury. Any slings with signs of wear or improper laundering should be immediately removed from use
Sling maintenance best practices
Check condition before each use. If there is any fraying or visible wear and tear, do not use.
Reusable slings should be replaced every six months.
Follow care instructions on wash tag. If illegible, do not use.
Keep at least two reusable slings per patient on hand-one available
and one in the laundry.
A record review of a facility policy for Mechanical lift dated 12/2017 indicated no interventions to inspect the Hoyer sling for signs of damage before use.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that all alleged violations involving abuse, are reported to ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that all alleged violations involving abuse, are reported to Texas Health and Human Services Commision immediately, but not later than 2 hours after forming the suspicion, if the events that cause the suspicion result in serious bodily injury, or not later than 24 hours if the events that cause the suspicion do not result in serious bodily injury for 2 of 8 (Resident #32, Resident #246) residents reviewed for abuse and neglect.
The facility did not report an allegation of abuse that occurred when Resident #247 touched Resident #32 on the breast on 10/12/2023.
The facility did not report a significant medication error for Resident #246 that resulted in Resident #246 requiring hospitalization on 12/13/2023.
This failure could place residents at risk of injuries, abuse, and/or neglect.
Findings include:
1. Record review of a facility face sheet dated 2/13/24 for Resident #32 indicated that he was a [AGE] year-old male that admitted to the facility on [DATE] with diagnosis of myopathy (a condition that affects your muscles, making them weak, stiff, or painful).
Record review of a Quarterly MDS assessment dated [DATE] for Resident #32 indicated that he had a BIMS score of 13 indicating that he had no cognitive deficit.
Record review of a comprehensive care plan for Resident #32 revised on 2/12/24 indicated that he was PASSR positive due to developmental disability and received specialized services, which are services provided to assist the individual to reach and maintain the highest quality of life possible.
Record review of a facility face sheet dated 2/15/24 for Resident #247 indicated that he was an [AGE] year-old male admitted to the facility on [DATE] with diagnosis of unspecified immune system disorder (when your immune system does not work the way that it should).
Record review of a 5-day MDS Assessment for Resident #247 dated 10/8/23 indicated that he had a BIMS score of 15 indicating that he had no cognitive deficit and had no behaviors.
Record review of a care plan dated 1016/2023 did not indicate Resident #247 had behaviors.
Record review of a facility grievance dated 10/12/23 for Resident #32 indicated that Resident #247 had touched Resident #32's chest area. Attached witness statement read: .To: Abuse Coordinator [name] .Entering building from smoking area I observed [Resident #247] next to [Resident #32]. Resident #247 had his arm under Resident #32's arm touching his breast, I separated them and told Resident #247 no sir, keep your hands off Resident #32. Inappropriate to touch others. Please keep your hands to yourself Resident #32 never responded to Resident #247 touch to tell him No, not to touch him. Staff told Resident #32 he has a voice and is responsible to tell others no to inappropriate touching. Administrator notified of the situation. Signed by PTA D .
Record review of a facility grievance form dated 10/12/23 filed by Resident #32 indicated that administrator was made aware of incident on 10/12/23 at 2:30 pm and should have reported to Texas Health and Human Services Commision by 10/12/23 at 4:30 pm, but no later than 10/13/23 at 2:30 pm.
Record review of a facility incident log for October 2023 indicated that no incident report was filed for incident between Resident #32 and Resident #247.
Review of website for state complaints and incidents revealed there was no self-report for incident on 10/12/23 from facility.
During an interview on 02/12/24 at 2:52 pm Resident #32 told surveyor that a man got romantic with him last year. Resident #32 laughed about it, saying he wanted me all to himself. When asked how that made him feel, he just repeated He wanted me all to himself while laughing.
During an interview on 2/12/24 at 4:03 pm SW said that she found out that the -behavioral center and MDS coordinator were aware of incident and had a meeting about it, but that she did not document anything about the incident as she had not been here that day and did not find out about it until the next day. She said that the administrator had been notified and she thought that it had been reported to the state, but that was the previous administrator, and she was no longer here.
During a telephone interview on 2/13/24 at 9:23 am PTA D said that she had been coming in from the smoking area and saw Resident #247 with his arm underneath Resident #32's arm and was fondling his right-side breast area. She said that she separated the residents and notified the abuse coordinator, who was the administrator at that time. She said that she did fill out abuse paperwork (an in-service on who to notify and what was considered abuse). She said that she did not think that Resident #32 suffered any harm.
During an interview on 2/13/24 at 9:35 am SW said that she did not know if safe surveys were done after incident.
During an interview on 2/13/24 at 9:40 am MDS nurse said that she did address the issue during the 11/13/23 care plan meeting because Resident #32 brought it up to her at that time. She said that they did not have a DON at the time, and she notified the abuse coordinator, who was the administrator at the time. She said that the abuse coordinator had talked to Resident #32, and they set up a meeting with the LAR from the local mental health center. She said she did not know if safe surveys were done or any in-services. She said that she did not feel that Resident #32 suffered any harm.
During a telephone interview on 2/13/24 at 11:49 am RP for Resident #32 said that the facility had called her and notified her of the incident. She said that Resident #32 told her that he did not want the other resident to touch him, but he did not say anything to the other resident. She said that she had noticed no behavior changes since the incident. She said that she does think it bothered him, but that he seemed to be dealing with it well. She said that he had been speaking to a psychiatrist. She said that laughing about things was his normal demeanor and she does not think he has suffered any lasting harm.
During an interview on 2/14/24 at 1:15 pm Regional nurse said that going forward she would provide more education on reporting and investigating allegations of abuse. She said that she did not think that the incident between Resident #32 and Resident #247 had been a reportable incident, but she did see now that it was an allegation of abuse, and all allegations should be reported and investigated.
During an interview on 2/14/24 at 1:30 pm Administrator said that yes, allegation of abuse between Resident #247 and Resident #32 should have been reported to the state and it was no different than if a male resident had touched a female resident's breast. He said if he had been administrator at the time, he would have reported it and investigated it to ensure that all residents felt safe. He said that he would be doing more education on abuse and neglect and conducting in-services. He said that going forward he would ensure that any allegations of abuse were reported.
2. Record Review of a facility face sheet indicated Resident #246 was a [AGE] year-old female that admitted to the facility on [DATE] with diagnosis of sepsis and acute cholecystitis (inflammation of the gallbladder).
Record review of an admission MDS assessment dated [DATE] indicated Resident #246 had a BIMS of 12 indicating intact cognition, had diagnosis for hypokalemia (low potassium level in blood).
Record review of a baseline care plan dated 12/01/2023 indicated Resident #246 took diuretics (medications to remove fluid from the body and can lower potassium levels).
Record review of comprehensive care plan for Resident #246 revealed the care plan had not been completed at time of the incident.
Record review of a facility event report dated 12/13/2023 revealed Resident #246 had an incident involving a medication error. The report was completed by the previous DON and stated that she was informed of a missed lab on Resident #246 and lab was obtained at the local hospital. The facility received a critical result on Resident #246's potassium at 7.6 (normal range was 3.5-5). Resident #246's physician was notified and was sent to the emergency room by EMS (emergency medical services). Later that evening she was notified by the ADON that she failed to place a stop date on Resident #246's new potassium order and was only to have received the potassium at the time of the order and again 4 hours later and at midnight and failed to put in the lab order for Resident #246 for 12/08/23 and 12/11/2023. The error was described in the report as Resident #246's potassium lab came back at 2.8 on 12/07/2023. The ADON contacted the medical director, and the medical director gave the order for Resident #246 to receive potassium 20 mEq(milliequivalents) with a banana, then potassium 40 mEq times two doses and then potassium 20 mEq daily starting 12/08/2023. Then repeat lab on 12/08/2023 and 12/11/2023. The potassium increased dose continued until 12/13/2023 when a critical potassium level of 7.6 was received and immediate action was taken.
Record review of Resident #246's MAR December 2023 indicated Resident #246 received 11 doses of potassium incorrectly.
Record review of BMP dated 12/13/2023 revealed Resident #246 had a potassium level 7.6 with normal range being 3.5 -5.0.
Record review of hospital summary report dated 12/15/2023 indicatd Resident #246 was admitted to the hospital for hyperkalemia and acute kidney injury.
During a phone interview on 02/12/2024 at 4:21 pm the previous DON stated she was employed at the facility from 11/02/2023 to 02/09/2024 and stated was the DON at the facility at the time of the incident involving Resident #246 receiving the wrong dose of potassium from 12/08/2023 to 12/13/2023 and repeat lab not being done on 12/08/2023 and 12/11/2023. She stated an action plan was put in place, but she was not involved in the decision to report the error to state authorities and that decision was made by the regional staff. She stated she felt the incident should have been reported and by not doing so could cause negative outcomes to other residents.
During an interview on 02/13/2024 at 11:56 am the regional nurse stated the DON notified her of the medication error and they immediately started an action plan. She stated a full audit of all residents were completed and in-services were started with all nursing staff regarding inputting orders, lab orders and drug monitoring, signs and symptoms of increased potassium, the five rights of medication administration and monitoring new orders for accurate transcription. She stated the decision was made by herself, administrator at that time and the regional director of operations not to report incident to the state. She stated they felt there was no actual harm to the resident. She stated the risk of not reporting could be resident negative outcomes.
During an interview on 02/13/2024 at 11:45 am the Administrator stated he was not the administrator at the time of the incident with Resident #246 but as an administrator he would have reported the incident to the state. He stated Resident #246 suffered a negative outcome and harm requiring hospitalization and going forward would report all allegations per the regulatory guidelines.
Record review of a facility policy titled Abuse/Reportable Events dated 12/01/2018 indicated, .adverse events an unanticipated event that causes death or serious injury or the risk thereof, Facility employees must report all allegations of abuse, neglect, exploitation, mistreatment of residents, misappropriation of resident property or injury of unknown source to the facility administrator. The facility administrator or designee will report the allegation to HHSC .
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food under sanitary conditions in the facility's only kitchen.
The facility failed to ...
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Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food under sanitary conditions in the facility's only kitchen.
The facility failed to discard a boiled egg that was in a plastic bag in the refrigerator dated 2/8/2024.
The facility failed to ensure the DM wore a hairnet effectively to cover all of her hair.
These failures could place residents at risk for food-borne illnesses.
Findings included:
During an observation on 2/12/2024 at 9:08 AM in the kitchen, the refrigerator had a plastic bag with a boiled egg inside dated 2/8/2024.
During an interview on 2/12/2024 at 12:15 PM, the DM said the cooks were responsible for checking foods in the refrigerators and freezers for expired foods daily. She said usually the cooks checked between 8:30 AM and 9:00 AM. She said the boiled egg that was observed earlier in the refrigerator should have been removed on 2/11/2024.
During an interview on 2/12/2024 at 12:30 PM, the [NAME] said the morning crew were responsible for checking foods in the freezers and refrigerators daily and remove items that were outdated daily. She said the DM told her earlier that morning about the boiled egg that was in the refrigerator, and she did not have a chance to check it since the Surveyor was in the kitchen. She said when she worked, she checked the freezers and refrigerators before her break at 9:30 AM daily when she worked. She said residents could get sick if they ate foods that were past the date to be removed. She said leftovers had to be used within 3 days and if not then disposed.
During an observation on 2/13/2024 at 12:18 PM, the DM was assisting with pureeing churros for the lunch meal and her hair was not completely covered. She had hair sticking out from underneath the hair net on the sides of both of her ears and at the back of her neck.
During an observation and interview on 2/13/2024 at 2:00 PM, the DM still had the back of her hair not completely covered in the hair net. She said any staff that entered into the kitchen must wear a hairnet and their hair must be completely covered. She said she did not realize now or earlier that her hair was not completely covered. She said there could be a risk for hair to get in the food if hair was not covered up with a hairnet. She said they discussed getting a mirror for staff to look at themselves to ensure all hair was covered.
During an interview on 2/14/2024 at 9:00 AM, the Administrator said he had been employed at the facility since January 2, 2024. He said he was not aware of the kitchen issues that included leftovers being in the refrigerator past the date or the DM not having her hair completely covered in a hairnet. He said going forward they would in-service the staff in the kitchen and would re-educate them. He said the RD visited the facility regularly. He said he would give the DM all the help she needed. He said leftovers should be discarded within 3 days. He said dietary staff would be in-serviced on infection control. He said residents could be at risk of spoiled foods or hair in their food.
Record review of a facility policy revised June 1, 2019, titled Food Storage indicated, .To ensure that all food served by the facility is of good quality and safe for consumption, all food will be stored according to the state, federal and US Food Codes. 2. Refrigerators e. Use all leftovers within 72 hours. Discard items that are over 72 hours old .
Record review of a facility policy dated October 1, 2018, titled Employee Sanitation indicated, .The Nutrition and Foodservice employees of the facility will practice good sanitation practices in accordance with the state and US Food Codes in order to minimize the risk of infection and food borne illness. 3. Employee Cleanliness Requirements B. Hairnets, headbands, caps, beard coverings or other effective hair restraints must be worn to keep hair from food and food-contact surfaces .
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to establish and maintain an infection prevention and...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 2 of 8 residents (Resident #39 and Resident #30) and 2 of 6 staff (Wound care nurse and CNA B) reviewed for infection control.
The Wound care nurse failed to perform proper hand hygiene while providing wound care to Resident #39 on 02/13/2024.
CNA B failed to perform hand hygiene while performing incontinent care to Resident #30 on 2/13/2024.
These failures could place residents at risk of exposure to communicable diseases and infections.
Findings:
1.Record review of a face sheet dated 2/13/2024 for Resident #39 indicated he readmitted to the facility on [DATE] and was [AGE] years old with diagnosis of Type 2 diabetes, GERD (acid reflux disease) and impaired mobility.
Record review of a Quarterly MDS assessment dated [DATE] for Resident #39 indicated he did not have any impairment in thinking with a BIMS score of 15. He had an indwelling foley catheter, stage 4 pressure ulcer and always incontinent of bowel.
Record review of a care plan dated 2/13/2024 for Resident #39 indicated he had an ADL performance deficit related to limited mobility with interventions the was totally dependent on one staff for incontinent care and had a stage 4 pressure ulcer.
During an observation and interview on 02/13/24 at 2:10 p.m., the Wound care nurse sanitized and don gloves to turn resident to left side. He contaminated his right hand by using the remote to turn down the TV. He then removed the one glove on his right hand and attempted to sanitize the one hand alone. The dressing was removed from the sacral wound and cleaned with normal saline. The wound care nurse did not remove gloves and sanitize before using dry clean gauze to pat dry. He then cleaned the stage 4 pressure wound to sacrum with normal saline, he then patted dry without removing gloves and sanitizing. The wound care nurse then applied dry apply collagen powder, alginate calcium, and covered with gauze island dressing. The wound care nurse said that he should have removed both gloves after he contaminated with the remote and he should have removed gloves and sanitized after cleaning the wound and before patting the wound dry.
2. Record review of a face sheet dated 2/13/2024 for Resident #30 indicated he admitted to the facility on [DATE] and was [AGE] years old with diagnoses of unspecified fracture of right femur (broken thigh bone), other retention of urine (unable to completely empty your bladder), and personal history of COVID-19.
Record review of a Quarterly MDS assessment dated [DATE] for Resident #30 indicated he had moderate impairment in thinking with a BIMS score of 12. He had an indwelling catheter, and his urinary incontinence was not rated because he had a catheter for the entire 7 days of the look back period.
Record review of a care plan dated 2/9/2024 for Resident #30 indicated he had an indwelling catheter (a tube in the bladder to help drain urine) related to neuromuscular dysfunction of bladder (lack of bladder control due to brain or nerve problems) with interventions to use an anchor when in bed.
During an observation on 2/13/2024 at 3:20 PM, CNA B was observed in the hallway of Resident #30 outside of his room door wearing a N-95 mask (a respiratory mask that protects against breathing in airborne particles). CNA B was observed washing her hands prior to putting on PPE which included a gown, face shield and gloves in the hallway before entering Resident #30's room as he was on droplet/contact precautions for COVID. She removed Resident #30's boxers and placed them in a plastic bag. She sprayed peri wash and cleaned Resident #30's penis with a washcloth and pulled his foreskin back and cleaned in a circular motion using two different washcloths and placed them in a plastic bag. She used another washcloth and cleaned the catheter from where the catheter goes into the penis down the tubing and placed it in the plastic bag. She did not remove her gloves before she touched and opened the nightstand drawers with the dirty gloves, took out a clean pair of boxers, and placed them on Resident #30 who was then positioned onto his left side. She removed her gloves and PPE except for the N95 mask and placed them in the biohazard box in the room.
During an interview on 2/13/2024 at 3:40 PM, CNA B said she was agency staff that worked in the facility at times and had been since September 2023 but today was her second day back since November 2023. She said during the foley catheter care provided to Resident #30, she should have made sure she had all supplies in the room before starting the care. She said hands should be washed before and after care provided, when hands were visibly soiled and when going from dirty to clean. She said she should have changed her gloves after providing care and before she touched the drawers and removed cleaned boxers to be placed on Resident #30. She said as agency staff she had not had a check off with hand hygiene by anyone in the facility. She said residents could be at risk for diseases or COVID since Resident #30 was in isolation if staff did not change their gloves.
During an interview on 2/13/24 at 3:00 p.m., the ADON said the wound care nurse had been trained and checked off on would care and infection control processes. She said between herself and charge nurses they conducted skills check offs with staff on hire, annually and as needed if they noticed any concerns. She said staff should be washing or sanitizing their hands any time they were dirty, and before and after glove changes. She said going forward she would reeducate the nurses on infection control and hand hygiene. She said residents could be at risk of infections.
During an interview on 2/14/2024 at 8:50 AM, the Regional Nurse said staff should be changing gloves when going from dirty to clean. She said agency staff completed in-service trainings when at the facility and staff should provide education to agency staff and give them report on residents. She said going forward, she would in-service agency CNA B on infection control. She said they started an in-service on hand hygiene on 2/14/2023 and peri care with the facility staff. She said there could be a risk of contaminating other areas if staff did not change their gloves and touching clean items.
Record review of an in-service training report dated 2/14/2024 on incontinent care conducted by the Regional Nurse to nursing staff indicated, .When providing incontinent care, you must change your gloves and sanitize your hands in between clean and dirty tasks. When in doubt, change your gloves and sanitize .
During an interview on 2/14/24 at 9:00 AM, the Administrator said he had been employed at the facility since January 2, 2024. He said he was not aware of agency CNA B not following infection control during the care provided on yesterday. He said going forward, when they used agency staff, they would ensure they had check offs when they were working in the facility. He said they cannot assume the agency knew the information.
Record review of a facility policy dated 12/2017 titled Hand Washing indicated, .It is the policy of this home that hand hygiene is the primary means to prevent the spread of infection. Hand Hygiene products and supplies (sinks, soap, towels, alcohol-based hand rub shall be readily available and convenient for staff to use to encourage the compliance with the hand hygiene. Washing Hands 1. The use of gloves does not replace [NAME] handwashing. Using Alcohol-based Hand Rubs: 1. The following equipment and supplies will be necessary when performing this procedure. a. Alcohol based hand rub containing 60-95% ethanol or isopropanol. 2. Apply product to palm of hand and rub hands together. 3. Cover all surfaces of hands and fingers until hands are dry. 4. Follow manufacturers' directions for volume of product to use. Employees must wash their hands for at least twenty (20) seconds using antimicrobial or non-antimicrobial soap and water under the following conditions: Before and after direct resident contact; Before and after assisting a resident with personal care; After handling soiled or used linens, dressing, bedpans, catheters, and urinals .
MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected most or all residents
Based on observation, interview, and record review the facility failed to ensure the posted daily staffing information was posted in a prominent and high visible area for residents and visitors.
The f...
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Based on observation, interview, and record review the facility failed to ensure the posted daily staffing information was posted in a prominent and high visible area for residents and visitors.
The facility did not post the actual hours worked by licensed and unlicensed nursing staff directly responsible for care in the facility in a prominent place visible to the public.
Findings included:
During an observation on 02/14/24 at 10:00 a.m. of the daily staffing report dated 02/14/24 revealed the posting was located on the wall behind the nurse's station, in a low visibility area. This surveyor had to walk inside the nurse's station to read the staffing posting for 6a-6p, which indicated 0 RN, 2 LVNs, and 3 CNAs and for 6p-6a indicated 0 RN, 2 LVNs and 3. There was a census of 44 indicated, facility name, total actual hours worked by Registered nurses, licensed vocational nurses, and Certified nurse aides. A resident or visitor would not be able to read the posting at its location.
During an observation and interview on 02/14/24 at 10:05 a.m., the staff posting could not be read due to its location. The ADON said the staff posting for 02/14/24 had been posted for today and she or the MDS completes and posts it daily. She said she knew it had to be posted daily in a prominent area due to staffing regulations. She said that the sign would not be readable for residents and visitors due to it was posted on the wall inside the nurse's station with a parked cart and a better location would be the entrance hallway.
During an observation on 02/14/24 10:53 AM of the Nurse Staffing Information for 2/14/24. The report has been relocated to the main entrance hallway left side at a level visible to residents and visitors.
Record Review of Policy for Staff postings dated 12/2017 Policy .It is the policy of this home to post staff information daily, per regulation. Postings requirements .
2. Data must be posted as follows: A. Clear and readable format B. In a prominent place readily accessible to residents and visitors.
3. Census changes must be made as soon as possible.