Monument Healthcare Cottonwood Creek

1205 East 4725 South, Salt Lake City, UT 84117 (801) 262-2908
For profit - Corporation 77 Beds MONUMENT HEALTH GROUP Data: November 2025
Trust Grade
28/100
#77 of 97 in UT
Last Inspection: April 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Monument Healthcare Cottonwood Creek has received a Trust Grade of F, indicating significant concerns about the quality of care provided. They rank #77 out of 97 nursing homes in Utah, placing them in the bottom half of facilities in the state, and #26 out of 35 in Salt Lake County, meaning there are only a few local options that are better. While the facility shows an improving trend, with issues reducing from 13 in 2022 to 6 in 2024, there are still serious deficiencies. Staffing is a strength, rated at 4 out of 5 stars, although staff turnover is average at 56%. However, the facility has faced some troubling incidents, including failures to prevent accidents leading to serious injuries, such as residents suffering falls that resulted in a hip fracture and significant weight loss without adequate interventions.

Trust Score
F
28/100
In Utah
#77/97
Bottom 21%
Safety Record
High Risk
Review needed
Inspections
Getting Better
13 → 6 violations
Staff Stability
⚠ Watch
56% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$17,940 in fines. Lower than most Utah facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 61 minutes of Registered Nurse (RN) attention daily — more than 97% of Utah nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
28 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★☆
4.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2022: 13 issues
2024: 6 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Utah average (3.3)

Below average - review inspection findings carefully

Staff Turnover: 56%

Near Utah avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $17,940

Below median ($33,413)

Minor penalties assessed

Chain: MONUMENT HEALTH GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (56%)

8 points above Utah average of 48%

The Ugly 28 deficiencies on record

3 actual harm
Apr 2024 6 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not, for 2 of 26 sampled residents, ensure that the environm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not, for 2 of 26 sampled residents, ensure that the environment remained as free of accident hazards as possible, and that each resident received adequate supervision and assistance device to prevent accident. Resident identifiers: 35 and 56. Findings include: 1. Resident 56 was admitted to the facility on [DATE] with diagnoses that include cerebral infarction due to thrombosis, type 2 diabetes mellitus, squamous cell carcinoma, protein-calorie malnutrition, atrial fibrillation, need for assistance with personal care, history of falling, mood disorder, pressure ulcer of sacral region, dementia, generalized edema, anemia, hypertension, hyperlipidemia, and renal osteodystrophy. On 4/1/24 at 9:18 AM an observation of resident 56 was made. Resident 56 was sitting in a wheelchair close to the nurses' station. Resident 56 was observed to have a bandage on her head dated 4/1. Resident 56 was unable to explain why she had a bandage on her head. Resident 56's electronic medical record was reviewed. Resident 56's Minimum Data Set (MDS) from 12/20/23 documented that resident 56 required a two-person extensive assist with bed mobility, transfers, and toilet use. The MDS documented that the resident scored a 5 on the Brief Interview for Mental Status (BIMS). In accordance with the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument Manual (RAI) Version 3.0 Manual, a score of 5 represents severe cognitive impairment. Resident 56's care plan was reviewed. Resident 56 had a care plan initiated on 9/20/23 with a focus that stated, [resident 56] is at risk for falls related to dementia with Confusion and decreased safety awareness, deconditioning, weakness. The goal stated, [resident 56] will be free of minor injury through the review date. The interventions stated, Allow resident to sleep in upright position as she prefers. , initiated 12/1/23. Anticipate and meet the resident's needs., initiated 9/20/23. Be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests for assistance., initiated 9/20/23. Bolster mattress to bed., initiated 2/16/24. Ensure commonly used items (ice water, glasses if applicable, call light, phone, remote) are within reach of resident prior to leaving room., initiated 9/20/23. Ensure resident bed remote is clipped near resident on bedsheet., initiated 10/13/23. Ensure that the resident is wearing appropriate footwear (non-skid shoes, non-skid socks, etc.) prior to any transfers or ambulating., initiated 9/20/23. An incident report from 10/12/23 documented, resident found sitting on the floor, by bathroom door, with lower extremities under the bed. Resident wearing non skid socks when found. Bed found not in low position. Bed was in low position before fall. CNA [Certified Nursing Assistant] states resident plays with a bed remote. The resident's description on the incident report documented, Resident stated, I don't think I fell resident denies hitting head. The immediate action taken on the incident report stated, head to toe assessment done. Redness to R [right] hip noted. Skin intact. No deformities noted. ROM [range of motion] at baseline. Resident assisted back into bed. The care plan was reviewed, and it revealed that an intervention was added to the residents fall care plan. The intervention was added on 10/13/23 and stated, Ensure resident bed remote is clipped near resident on bedsheet. An incident report from 11/26/23 documented, During rounds @ 0120 [at 1:20 AM], CNA observed resident on the floor in her room next to the bed, resident bleeding from the forehead, . resident assessed for injury and assisted onto the bed, resident stated her head hurt when assessed for pain, no other pain noted. The resident states she doesn't know what happened but states that it has not been a great day for her. The incident report did not document any new interventions. An Emergency Department (ER) documented dated 11/26/23 documented that resident 56 was seen at the ER on [DATE] at 5:25 AM and was given 6 sutures on her forehead. On 4/4/24 at 11:45 AM an interview with the Director of Nursing (DON) was conducted. The DON stated that that the intervention after the fall on 11/26/23 was to send her out to the hospital, and on 12/1/23 the care place was updated that stated, Allow resident to sleep in upright position as she prefers. An incident report from 1/20/24 documented, When giving res [resident] her morning meds this RN [registered nurse] observed a bruise to resident's L [left] forehead and swelling down to L eye. When asked res stated she fell, but is unable to give any details regarding what happened. The incident report did not document any new interventions. The care plan was reviewed and there were no updated interventions for the residents fall care plan. On 4/4/24 at 11:46 AM an interview with the DON was conducted. The DON stated that the intervention for the call on 1/20/24 was to ensure that pillows were placed between her bed and her dresser. The DON stated that she could not find the intervention in her fall care plan and that the fall care plan should have been longer than what it currently was. The DON stated that she found the intervention regarding the pillow placement in the resident's skin care plan and that it was added on 1/22/23. On 2/15/24 an incident report from 2/15/24 documented, Nurse heard noise coming from the residents room approx [approximately] at 3:20 [AM]. Responded to noise. Observed resident laying face down between beds with head towards wall. Bed in low position and call light within reach. Assessed resident noted large laceration to forehead. Called the west nurse over for assistance. Pressure applied to laceration. Head to toe assessment completed. Swelling to R [right] ring finger. Laceration to bridge of nose. Bilateral knee discoloration . Resident c/o [complained of] pain to right ring finger, bilateral knees and head. Neuro checks initiated resident A&O [alert and oriented] x 1 . Received orders to send resident out to hospital. 911 called. EMS arrived. Resident sent out to [name redacted] hospital. Resident unable to give a description. An ER documented dated 2/15/24 documented that resident 56 was seen at the ER on [DATE] at 4:12 AM for a 10 centimeter (cm) head laceration and was give 20 sutures and 2 staples. An x-ray was preformed on the residents finger and the ER document reported, no acute abnormality of the right hand. A Nurses Note from 2/15/24 at 9:31 AM documented, Resident returned from [name redacted] hospital at approx. 0730 [7:30 AM] with a dx [diagnosis] of laceration without foreign body of scalp. Resident returned with 2 staples and 20 sutures to laceration on forehead. Splint noted to R ring finger . No neurological deficits noted. H-T [head to toe] completed by this nurse. New discoloration/swelling noted to L eye, resident unable to open eye due to swelling. Small laceration also noted above left eyebrow. Site cleansed and steri strip applied. During assessment resident observed picking at both lacerations. Slight bleeding noted to both sites, site cleansed . Staff attempted to ice residents face, but resident refused. NP [Nurse Practitioner] notified . The care plan was reviewed, and it revealed that an intervention to resident 56's care plan on 2/16/24 and it stated, Bolster Mattress to bed. On 4/3/24 at 4:53 PM an interview with RN 3 was conducted. RN 3 stated that she was the nurse for resident 56 when resident 56 fell on 2/15/24. RN 3 stated, I was at the nurses' station when I heard a loud noise. I began checking rooms, I opened her door and saw that she wasn't on her bed. I walked in and saw her laying face down and she [resident 56] was saying, oh god it's dripping. [resident 56] wasn't able to tell me what happened. [Resident 56] does often try to get up. I called the doctor right away, and reported it to the family and the on call manager. I believe resident 56 got a bolster mattress after that fall. RN 3 stated that the fall happened during the night shift and there were three CNA's and 2 nurses working at the time. 2. Resident 35 was admitted to the facility on [DATE] with diagnoses which included dementia, abnormalities of gait and mobility, type 2 Diabetes Mellitus, mild protein-calorie malnutrition, cognitive communication deficit, dysphagia, nondisplaced fracture of lateral malleolus of right fibula, mood disorder, major depressive disorder, and hypothyroidism. On 4/4/24 at 1:29 PM an observation of resident 35's room was made. Resident 35 was observed in her bed. A bolster mattress was on resident 35's bed, the bed was in the low position, the room was free of clutter, the call light was within reach, and there was not a fall mat observed next to the bed. Resident 35 was unable to be interviewed due to low cognition. Resident 35's electronic medical record was reviewed. A quarterly MDS from 3/19/24 documented that a BIMS questionnaire could not be conducted do the resident being rarely or never understood. Resident 35's care plan was reviewed. A care plan initiated on 10/13/23 stated, [Resident 35] is at risk for falls related to dementia with decreased safety awareness and poor impulse control, gait imbalance, weakness, psychotropic medication use. The goal stated, [Resident 35] will be free of minor injury through the review date. The interventions stated, Anticipate and meet the resident's needs., initiated 10/13/23. Be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests for assistance., initiated 10/13/23. Bolstered mattress in place while resident is in bed., initiated 10/23/23. Educate staff to allow resident to stay up after meals as she seems to prefer to stay out of bed., initiated 1/12/24. Encourage the resident to participate in activities that promote exercise, physical activity for strengthening and improved mobility., initiated 10/13/23. Ensure commonly used items (ice water, glasses if applicable, call light, phone, remote) are within reach of resident prior to leaving room., initiated 10/13/23. Ensure that the resident is wearing appropriate footwear (non-skid shoes, non-skid socks, etc.) prior to any transfers or ambulating., initiated 10/13/23. [Resident 35] has a custom wheelchair. Ensure that resident is positioned correctly while up in wheelchair., initiated 3/1/24. Offer resident her strips of fabric she enjoys fiddling with., initiated 2/9/24. Offer sensory blanket when awake., initiated 2/19/24. Resident moved to a room closer to the nurses' station., initiated 10/20/23. The resident needs a night light., initiated 12/4/23. The resident needs activities that minimize the potential for restlessness/falls while providing diversion and distraction., initiated 12/4/23. The resident uses fall prevention device: Floor ma. Ensure the device is in place as ordered., initiated 2/2/24. An Alert Note from 8/11/23 at 10:26 AM documented, CNA witnessed the patient fall on her buttocks with no head injury. She reported that she saw the patient get up from the chair, stumbled back and fell on her buttocks. It should be noted that the resident's fall care plan was initiated on 10/13/23. On 4/4/24 at 11:52 AM an interview with the DON was conducted. The DON stated, With her fall on 8/11/23, we were concerned that she wasn't getting enough sleep. The fall happened right after lunch. A staff member saw her stand up and fall down on her bum. I think that's when we put in charting of hours of sleep for her as an intervention. A Nurses Note from 9/23/23 at 7:28 AM documented, Resident was found on the floor in front of the bathroom door by the CNA. The floor was clear of clutter and debris. Residents right ankle was perpendicular to her leg. Notified provider and sent to [hospital name redacted]. Notified on-call . notified family [name redacted] who requested [name redacted] hospital. EMS administered Morphine, sent facesheet, POLST, medication list with EMS. A Nurses Note from 9/23/23 at 11:50 PM documented, .Res [resident] received morphine just before leaving hospital. Res with medial/lateral Malleolor fracture. Reduction was performed in the ER. NWB [non-weight bearing] and will need surgery. 1150 [11:50PM] resident returned from hospital. Resident has splint on right foot . Resident responds when the foot is touched by being startled . Resident with facial grimace and frowning, tense musclesand [sic] moaning . Resident is restless, crying, attempting to get out of bed. Stayed with resident until a 1 to 1 staff arrived. Neuro checks in place. Will continue to monitor. A Progress Note from 9/28/23 at 5:37 PM documented, Resident arrived from orthopedic surgery appointment at approx. 1600 [4:00 PM] . Orders from [Doctors name redacted] X-ray show non-displaced fibula Malleolus fx [fracture]; surgery not needed. No weight bearing for 2-3 weeks. Keep splint for now, [Doctors name redacted] will change in two weeks. Return to clinic 10/12 or 10/16 to get x rays . Resident currently resting in bed eating dinner. A Nursing Note from 10/19/23 at 10:48 AM documented, Resident observed sitting on the floor next to her bed. Residents [sic] was leaning towards her left side and was using her left hand to support herself. The bed was at the lowest position. Head to toe completed-assessed for injury prior to getting her back in bed. No new skin injury noted . The care plan was updated on 10/20/23 and stated, Resident moved to a room closer to the nurses' station. A Nurses Note from 10/22/23 at 5:47 AM documented, Resident found lying face down on the floor next to the bed. Head to toe assessment completed. No lacerations, skin tears, bruising, or deformities noted. No new injuries noted . The care plan was updated on 10/23/23 and stated, Bolstered mattress in place while resident is in bed. An Alert Note from 12/1/23 at 3:58 AM documented, Resident was found sitting on the floor in front of her w/c [wheelchair] with her feet forward towards her bed in her bedroom doorway. The UWF [unwitnessed fall] happened on 12/1/23 at 1815 [6:15 PM]. Resident unable to tell nurse what happened. Looks like she slipped out of her w/c . Resident has black boot to her R foot for fracture from a previous fall on 9/23. Circulation on R foot is good and boot is in place. She had a sock and shoe on the other foot. She was helped up into w/c and taken to her bed and placed in her bed where she has spent the rest of the evening relaxing . The care plan was updated on 12/4/23 after the residents next fall on 12/3/23. A Nurses Note from 12/3/23 at 5:47 AM documented, Resident was found sitting on floor next to bed. Assessed by nurse. No new injuries or areas of redness or bruising found. Started on neuros . The care plan was updated on 12/4/23 and stated, The resident needs a night light. And The resident needs activities that minimize the potential for restlessness/falls while providing diversion and distraction. An Alert Note from 12/10/23 at 4:00 AM documented, Resident was found by nurse sitting on floor next to bed on opposite side of her bedside mat. Bed in lowest position. Resident had removed boot from RLE [right lower extremity]. Head to toe assessment complete. No new injuries noted. The care plan was not updated. An Alert Note from 1/11/24 at 6:45 PM documented, At approximately 1845 [6:45 PM] nurse was notified that resident had slid of [sic] her bed. Nurse went into room and observed resident sitting on the floor next to her bed. Her back was against the bed and she was sitting upright on her bottom. Bed was at lowest position. Resident had been put into bed 10 min prior. Resident did not hit her head. H-T [head-to-toe] assessment completed. No new injuries upon assessment . The care plan was updated on 1/12/24 and documented, Educate staff to allow resident to stay up after meals as she seems to prefer to stay out of bed. An Alert Note from 2/1/24 at 8:30 PM documented, Resident found on floor beside bed. Bed at lowest setting. Brief was undone, but still on. Head to toe assessment done. No injuries seen, but she did have some fresh BM [bowel movement] on finger tips and a few scratches on bottom. Brief did have BM. Helped back intobed [sic] at lowest setting . The care plan was updated on 2/2/24 and stated, the resident uses fall prevention device: Floor mat. Ensure the device is in place as ordered. An Alert Note from 2/5/24 at 2:35 AM documented, [Resident 35] had a new unwitnessed fall this evening. She was found on the floor next to her bed. Small abrasion to L knee found. Wound cleaned with wound spray and covered with bandaid. No further injuries . She was unable to tell nurse how the fall occurred . The fall care plan was updated on 2/9/24 and documented, Offer resident her strips of fabric she enjoys fiddling with. A Nursing Note from 2/17/24 at 2:32 PM documented, Resident slid herself off the bed onto her buttocks. The bed is on the lowest setting. This nurse was watching from the nursing station. No injuries/deformities noted . The fall care plan was updated on 2/19/24 and documented, Offer sensory blanket when awake. An Alert Note from 2/23/24 at 4:25 PM documented, Resident slipped out of her wheelchair onto the floor in the main dining room during the activity at 1620 [4:20 PM]. Fall was witnessed by CNA. Resident did not hit her head or appear to have any pain. Nurse assessed. No injuries noted. Resident has been very anxious today attempting to stand up several times throughout the shift. Staff redirecting her with sensory activities . The fall care plan was not updated. A Nurses Note from 3/3/24 at 9:45 AM documented, The resident got up from her wheelchair and sat down on the floor. This nurse got up and walked out of the nursing station and around to the left of the hall. The resident fell back while sitting on her buttocks and hit the back of her head. A small bump on her posterior head noted. Resident has full range of motion in all extremities .Will continue to monitor. The fall care plan was not updated. On 4/4/24 at 9:05 AM an interview with CNA 4 was conducted. CNA 4 stated that if a resident had an unwitnessed fall, CNA's were instructed to make sure the resident was safe, and immediately tell a nurse. CNA 4 stated that vitals were started and staff were supposed to try and find out if anyone saw the fall or try to identify the cause of the fall. CNA 4 stated that neuros were filled out and once the neuros were completed the sheet was given to the nurses station. CNA 4 stated that there were general fall preventions for all of the residents. CNA 4 that staff were typically educated on new fall prevention interventions during rounds. On 4/4/24 at 9:47 AM an interview with Licensed Practical Nurse (LPN) 1 was conducted. LPN 1 stated that if a resident had an unwitnessed fall, the nurses are expected to initiate neurological checks, assess for injuries, check range of motion, ask the resident about pain, assess the residents baseline, complete a skin check, and identify any immediate injuries. LPN 1 stated that staff are expected to inform the DON, complete an incident report, and try to identify the cause of the fall. On 4/4/24 at 11:40 AM an interview with the DON was conducted. The DON stated that the facility conducts a fall committee meeting weekly. The DON stated that the fall committee members included herself, the unit managers, sometimes social services, and the activities members. The DON stated that recent falls, trends and new interventions were discussed in the fall committee meetings. The DON stated that all new interventions were placed in the care plan. The DON stated that new interventions were implemented after each fall. The DON stated that after a resident fell, an incident report was completed, and the fall was discussed in the interdisciplinary team meeting.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, it was determined for 2 out of 26 sampled residents, the facility did not ensure that eac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, it was determined for 2 out of 26 sampled residents, the facility did not ensure that each resident was free from abuse. Specifically, a staff located a female resident standing in front of a male resident, in the male resident's room. The male resident was seated in a wheelchair and had a hand up the shirt of the female resident, touching the female resident's breast. Both residents have significant cognitive impairment. Due to the facility's identification of abuse, subsequent corrective measures, and the facility's current compliance in this regulatory area, the deficiency was determined to be past noncompliance and the facility achieved compliance on 3/25/2024. Resident identifiers: 21 and 51 Corrective Action Action taken to ensure residents are free from abuse following incident involving sexual contact between two residents with significant cognitive impairment on 3/18/24; resident 51 and resident 21: • Residents were immediately separated and redirected. • Resident [21] on close observation status; 2:1 oversight, labs ordered-UTI diagnosed. Antibiotics ordered to treat UTI • Skin assessed for resident [51] - skin intact, no sign of trauma noted • Notifications to physicians, legal guardians and appropriate State Agencies were completed timely • The resident [21] was referred to BHS [behavior health services] for potential medication adjustments as appropriate to manage aggression and sexual behaviors • Admin and SS [social services] addressed with resident [21]'s legal guardian alternative placement • Resident transferred 3/20/24, per resident family • Psychosocial monitoring initiated for resident [51] • IDT updated both resident care plans as applicable • Provider to assess/evaluate residents including medication review • SW [Social Work]/IDT wellness visits completed to ensure resident [51] remained at baseline Identification of Like Residents & Action Taken: • An audit was completed by DON [Director of Nursing]/designee to ensure there were no other residents who exhibit sexually inappropriate behaviors towards other residents. The audit was performed 3/18/24, and no other residents were identified as having inappropriate sexual behaviors towards other residents. • Progress notes from [DATE]-March 2024 were reviewed for reach resident residing in the facility • Facility staff were educated by Administrator and DON on abuse/neglect, (including sexual abuse), reporting requirements, close observation monitoring assignments. IDT was educated on the same, including focus on roll of IDT in care of residents with dementia, residents with sexual behaviors, and interventions and care planning. The education was initiated on 3/20/24. To ensure all staff received training, additional training sessions were provided on 3/25/24 and 3/26/2. • The DON/designee will complete random audits of at least 5 resident charts weekly x4 weeks then monthly x2 months to ensure when incidents of sexually inappropriate behavior occurs, appropriate interventions are implemented and no trends are noted, and all allegations of abuse are reported to administrator and state agency timely. After the initial audit on 3/18/2-24, a follow-up audit was conducted 3/25/24 and no inappropriate behaviors were identified. System Changes: • Administrator and DON reviewed Abuse & Neglect policies and deemed appropriate. • Admin, DON, and RNC [Regional Nurse Consultant] reviewed the event to ensure thorough and timely investigation completed. • Any resident exhibiting sexual behavior towards other residents will be evaluated by the IDT. • Findings of all audits will be presented to the QAA committee for review and consideration of further corrective actions. Findings include: 1. On 3/18/24 at 4:28 PM, the facility Administrator submitted a form DLBC - 358 Facility Reported Incidents (Form 358) for an allegation of sexual abuse involving resident resident 21 and resident 51 that was alleged to have occurred on 3/18/24 at 1:05 PM. The Form 358 is used by Medicare and/or Medicaid certified nursing homes, in the State of Utah, to make an initial report of allegations abuse, neglect, misappropriation of resident property, and injuries of unknown origin to the State Survey Agency (SSA). On the Form 358, the Administrator documented on 03/18/2024 at 1:05 pm, a nurse reported finding Memory Care resident 21 sitting in his wheelchair, in his room, with his hand up Memory Care resident 51' shirt. The Administrator also documented the nurse reported that resident 51 had been standing in front of resident 21 and was not moving. The Administrator documented resident 21 and resident 51 were separated, with resident 51 being assisted back to her room. The Administrator documented neither resident 21 or resident 51 showed any sign of distress and that the residents were placed on opposite sides of the facility and were being monitored. On 4/2/24 at 1:59 PM, an interview with Licensed Practical Nurse (LPN) 1. LPN 1 stated she had been working at the facility since November 2023, and resident 21 had been her patient since she started. LPN 1 stated resident 21 had always been so pleasant, but he was placed on close observation at the end of February. LPN 1 stated resident 21 had started to exhibit some behaviors and nursing staff were tracking them. LPN 1 stated resident 21's behaviors included verbal aggression and that he touched a staff member inappropriatly. LPN 1 stated resident 21 tried to touch other residents. LPN 1 stated staff were able to stop resident 21 and redirect him when he tried touching other residents. LPN 1 resident 21 had been evaluated medically to determine if there were medical reasons to explainhis increased behaviors. LPN 1 stated resident 1 did have a urinary tract infection (UTI) and was started on an antibiotic. LPN 1 stated resident 21 was placed on medication to address his behaviors and when the incident where resident 21 had his hand up resident 51's shirt occurred, resident 21 was discharged to another facility. On 4/2/24 at 2:45 PM, a follow-up interview was conducted with LPN 1. LPN 1 was asked to clarify what she meant when she stated in her previous interview that resident 21 was placed on close observation. LPN 1 stated close observation was implemented when a resident began to exhibit increased behaviors, or had past behaviors. LPN 1 stated when the close observations were necessary, the implementation was a specific assignment for a certified nurse aide (CNA). LPN 1 stated the assigned CNA performed the close observations as well as redirecting the involved residents and ensuring additional observations of the residents were made. LPN 1 stated close observations were not specifically prescribed or ordered, but behavior monitoring was ordered and nurses charted behaviors each shift. LPN 1 stated nursing staff charted close observations in progress notes when implemented. On 4/4/24 at 2:38 PM an interview was conducted with the DON. The DON stated resident 21 and resident 51 were observed going into resident 21's room together. The DON stated that a nurse had found resident 51 in resident 21's room and resident 21 had his right hand under resident 51's shirt. The DON stated that the residents were separated immediately. The DON stated at the time resident 51 was entering resident 21's room, another resident was experiencing a medical emergency. The DON stated since resident 21 had not exhibited any sexual behaviors before this incident, staff were more focused on attending to the resident experiencing a medical emergency than redirecting resident 51. The DON stated resident 21 was placed on close observations immediately, and resident 21 was transferred the next day, per his family's request. Resident 51 was admitted to the facility on [DATE]. Resident 51's diagnoses included: aphasia following nontraumatic subarachnoid hemorrhage; Alzheimer's Disease; unspecified dementia, which was identified to be moderate and included behavioral disturbance; mood disorder, due to known physiological condition; and other signs and symptoms involving cognitive functions and awareness. A review of Resident 51's medical records was completed between 4/1/24 and 4/4/24. Facility staff completed an annual Minimum Data Set (MDS) assessment for resident 51. The assessment reference date (ARD) was 1/28/24. Facility staff assessed that a Brief Interview for Mental Status (BIMS) questionnaire was unable to be performed for resident 51 as the resident was rarely or never understood. On 1/27/23, facility staff initiated a care plan for the focus area of elopement and wander risk, related to Alzheimer's dementia for resident 51. The care plan included documentation that resident 51 may be disoriented to place, had impaired safety awareness, and that she wandered throughout the facility. The goal for this care plan, as initiated on 1/27/23 and last revised on 3/4/24, was that resident 51's safety would be maintained. To achieve the identified goal, the facility developed the following interventions on 1/27/23: distract resident from wandering by offering pleasant diversions; provide structured activities; offer food; engage in conversation; television; and books. In addition to the structured activities, interventions included, toileting, walking inside and outside, reorientation strategies including signs, pictures and memory boxes. On 3/18/2024 at 3:40 PM, a facility nurse documented in a nursing note that the nurse called resident 51's daughter to inform her staff had found her mother in the room of a male resident and that the male resident was touching her mother. The nurse documented the daughter asked if her mother was all right. The nurse documented that she informed the daughter staff were not able to determine if her mother was able to even remember the incident and that her mother appeared to be acting normally. The nurse documented the daughter responded by stating, As long as she is ok. The nurse further documented the daughter requested to be updated if her mother's condition changed. On 3/18/2024 at 5:27 PM, a facility nurse documented an alert nursing note for resident 51. The nurse documented, Skin check per DON [Director of Nursing] orders. Nothing notable found. Resident at baseline from a res to res [resident to resident] interaction. No psychosocial distress noted. On 3/18/2024 at 11:26 PM, a facility nurse documented an alert nursing note for resident 51. The nurse documented, Resident observed wandering hallways during the evening per usual behavior. No signs of psychosocial distress noted. Resident calm, pleasant and compliant with cares and medications. Resident 21 was admitted to the facility on [DATE] and readmitted on [DATE]. with diagnoses which included cerebral infarction due to unspecified occlusion or stenosis of unspecified cerebellar artery, vascular dementia, moderate, with agitation, urinary tract infection, site not specified, anxiety disorder, unspecified. Resident 21's medical records were reviewed between 4/1/24 and 4/4/24. Facility staff completed a Quarterly MDS assessment for resident 21, with an ARD of 12/20/23. Facility staff assessed that resident 21's cognitive status was moderately impaired. On 9/8/23 facility staff initiated a care plan for a potential for resident 21 to be verbally aggressive related to dementia and poor impulse control. The goal for this care plan, as initiated on 9/8/23 and revised on 12/12/23, was that the resident will not be harmed and will remain safe. To achieve the identified goal, the facility developed the following interventions on 9/8/23: analyze key times, places, circumstances, triggers, and what de-escalated behavior and document. On 2/28/2024 at 12:44 PM, a facility nurse documented the following nursing note entry for resident 21: Behaviors: Resident was in hall and asked female resident to 'go to bed and take a nap with him'. Staff present and redirected resident. Shortly after, a female resident was wandering and this resident attempted to touch her buttocks. Staff intervenedand [sic] prevented contact, again redirecting this resident. This resident then positioned himself next to another female resident in a w/c (wheelchair) and attempted to touch her upper legs. Staff again intervened prior to contact being made and redirected. Female resident removed from area. NP (Nurse Practitioner) in house and notified. DON notified. On 2/29/2024 at 5:43 PM, a facility nurse documented the following alert nursing note for resident 21: Upon entering to give room mate medication, Resident was observed in bathroom doorway with no pants, pleasuring self. Resident redirected that he needs to conduct this behavior in privacy. During afternoon shift, staff observed resident trying to touch a female resident. Staff redirected prior to contact being made. UM (Unit Manager) and Administrator aware, NP notified, new orders obtained. On 3/3/2024 a 5:22 PM, a facility nurse documented the following alert nursing note for resident 21: Female CNA [Certified Nursing Assistant] stated to this nurse, while she was helping to transfer resident from toilet to chair resident had his hand under her chest. She informed the resident that, 'that action was not welcome and he needed to be appropriate.' He asked, 'why?' and theCNA [sic] stated, 'it is because we are here to take care of you and I am not okay with you touching my body.' The resident agreed and stopped his attempt to pursue that action. Male staff is assigned to this resident for the rest of the shift. On 3/6/2024 at 12:55 PM, a Social Services note was documented for resident 21. The note included the following: SS (social services) : Follow up with [resident 21] regarding boundary issues with other residents. [Resident 21] was in better mood this date. He is being treated for a UTI (urinary tract infection) and appears less agitated. He was able to communicate appropriately. No yelling or cursing as he was doing over the past 2 weeks. SS to continue to monitor [Resident 21] for behaviors and boundary issues with other residents. On 3/7/2024 at 11:17 AM, a Social Services note was documented for resident 21. The note included the following: SS follow up with [Resident 21] regarding mood and behaviors. Prior boundary issues with peers. [Resident 21] was calm and foucsed (sic) on working with a Rubics (sic) Cube puzzle. His mood was stable and interactions were without incident this morning. On 3/11/2024 at 4:54 PM, a Physician/Practitioner note was documented for resident 21. The note included the following: Facility staff report that [Resident 21] has had some inappropriate behaviors towards female staff and residents over the past couple of weeks. He has not been aggressive but has attempted to grope females. UA [urinalysis] was ordered and he did have a UTI, which was treated with antibiotics. His inappropriate behavior has improved somewhat, but still continues. On 3/12/2024 at 6:31 PM, a facility nurse documented the following nursing note for resident 21: Resident had one episode of verbal aggression towards a female resident during activity this shift. Redirected per staff and seating rearranged to separate female resident from this resident. On 3/18/2024 at 4:18 PM, a facility nurse documented the following nursing note for resident 21: Phone conversation with resident's daughter concerning an incident today where her father was observed touching a female resident. She was also informed that the facility was exploring new placement for the resident. She replied that she understood but did not understand where the behavior was coming from. On 4/4/24 at 1:56 PM an interview was conducted with the Administrator. The Administrator stated when an instance of a resident-to-resident altercation occurs, he evaluates the willfulness of the act and the resulting harm as factors when determining whether to report or not the incident to the SSA and Adult Protective Services. The Administrator stated if two residents were to hit each other, he would look for physical injury and/or any difference in either residents' behavior to determine whether abuse had occurred. The Administrator stated if two residents swatted at each other, it may or may not need to be reported to the SSA and investigated as abuse. The Administrator stated that a resident punching another resident may be more serious than a resident striking another resident with an open hand slap or a pat.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 26 sampled residents, that the facility did not e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 26 sampled residents, that the facility did not ensure that a resident who was unable to carry out activities of daily living received the necessary services to maintain good grooming. Specifically, a resident with severely impaired cognitive skills had long fingernails with brown substance under the fingernails. Resident identifier: 28. Findings include: 1. Resident 28 was admitted to the facility on [DATE] with diagnoses which included congestive heart failure, chronic obstructive pulmonary disease, dementia, hypertension, chronic kidney disease, polyosteoarthritis, major depressive disorder, and anxiety disorder. On 4/1/24 at 9:51 AM, an observation of resident 28 was made of him standing at the nurse's station in the west hall, his nails were long with a brown substance observed under all of his nails. Resident 28's medical record was reviewed from 4/1/24 through 4/4/24. The MDS (Minimum Data Set) for Cognitive Patterns dated 1/18/24 indicated that resident 28 had a memory problem and his, Cognitive Skills for Daily Decision Making Made decisions regarding tasks of daily life .[was] Severely Impaired. The LN-Functional Abilities-GG document dated 1/18/24 at 5:13 AM indicated resident was dependent for Self-Care Personal Hygiene. On 4/3/24 at 12:26 PM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated resident 28 refused cares but that they would give him time, space, and approach him later to provide cares. LPN 1 stated he had poor impulse control, safety awareness, and judgement. On 4/4/24 at 10:35 AM, an interview was conducted with Certified Nursing Assistant (CNA) 1. CNA 1 stated staff cut his fingernails when they are noticeably long. CNA 1 stated that resident 28 would allow her to cut his fingernails sometimes. On 4/4/24 at 10:39 AM, an interview was conducted with CNA 2. CNA 2 stated she had to initiate asking resident 28 to provide showers and hygiene because he would not ask for it. CNA 2 stated she did notice that his nails were long and soiled and that sometimes residents had poop under their nails. CNA 2 stated when a resident has long nails they could scratch staff or themselves. CNA 2 stated she did not cut them this morning because he would not answer her and that she planned on returning to ask again later. On 4/4/24 at 11:20 AM, an interview was conducted with Registered Nurse (RN) 1. RN 1 stated that a resident who continuously refused cares would eventually come around if you kept trying. In a follow-up interview at 11:20 AM, RN 1 stated she was able to cut resident 28's nails today with no problems. On 4/4/24 at 12:19 PM, an interview was conducted with the Director of Nursing (DON). The DON stated the CNA's were trained to try again later if a resident refused hygiene that was offered. The DON stated that the CNA should report to the nurse when they were unable to provide hygiene to a resident. The DON stated that staff should look at a resident's fingernails anytime they go and do anything with the resident and were to be cut as needed or as allowed. The DON stated that the CNAs needed to get the nurse involved if a resident had continuously refused getting his fingernails clipped. The DON further stated that resident 28 could not cut his own nails.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, for 1 of 26 sampled residents, that the facility failed to ensure PRN (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, for 1 of 26 sampled residents, that the facility failed to ensure PRN (as needed) orders for psychotropic drugs were limited to 14 days, unless the attending physician or prescribing practitioner believes that it was appropriate for the PRN order to be extended beyond 14 days, he or she should document their rationale in the resident's medical record and indicate the duration for the PRN order. Specifically, a PRN order for Ativan was ordered for more than 21 days. Resident identifier: 16. Findings include: 1. Resident 16 was admitted to the facility on [DATE] with diagnoses which included encounter for palliative care, dysphagia, major depressive disorder, Alzheimer's disease, chronic kidney disease, anxiety disorder, dementia, hypertension, and type 2 diabetes mellitus. Resident 16's medical record was reviewed from 4/1/24 through 4/4/24. A BIMS (Brief Interview for Mental Status) V3 dated 10/19/23 at 7:08 PM indicated that Cognitive Skills for Daily Decision Making was, Severely Impaired: never/rarely made decisions. A [Company Name Redacted] Hospice Physician Order dated 3/14/24 at 10:33 AM indicated, Start Lorazepam 2 MG/ML [milligram/milliliter] solution. Give 0.25 ML PO/SL [by mouth/sublingual] every 2 hrs [hours] as needed for restlessness or anxiety. No end date was included in the medication order. A physician's order dated 3/14/24 at 6:00 PM indicated, LORazepam Oral Concentrate 2MG/ML (Lorazepam) *Controlled Drug* Give 0.25 ml by mouth every 2 hours as needed for Anxiety. No end date was included in the medication order. A Psychotropic Medication Review dated 3/17/24 at 8:44 PM indicated that Lorazepam Oral Concentrate 2 MG/ML with a dosage of 0.25 ml every 2 hours as needed was reviewed. It further indicated the Committee Recommendation was to maintain current medication dosages. The Medication Administration Record dated 3/1/24-3/31/24 indicated Lorazepam Oral Concentrate 2MG/ML [milligram/milliliter] (Lorazepam) *Controlled Drug* Give 0.25 ml by mouth every 2 hours as needed for Anxiety, was administered on 3/15/24 at 1:07 AM, 8:41 AM, and 1:34 PM; and on 3/21/24 at 12:10 PM. On 4/4/24 at 12:20 PM, a concurrent interview was conducted with the Director of Nursing (DON) and the Corporate Resource Nurse (CRN). The DON stated the hospice company did not want to follow the 14-day rule. The CRN stated that the Ativan medication should have been limited to 14 days for PRN medications and that the medication should have probably been discontinued because the resident was not using it.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined that the facility did not provide a safe, clean, comfortable, and homelike...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined that the facility did not provide a safe, clean, comfortable, and homelike environment. Specifically, soiled ceiling tiles and dusty air vents were observed throughout the facility, the west hall was found to have a urine-like odor, and the facility environment was in disrepair. Findings include: 1. On 4/1/24 at 9:49 AM and 4/2/24 at 10:56 AM, a strong smell of urine was observed throughout the west hall. The odor could not be pinpointed to a specific room or resident. On 4/2/24 at 12:03 PM, an interview was conducted with Certified Nursing Assistant (CNA) 3. CNA 3 stated she did notice a smell in the west hall and that the whole west hall had a smell. 2. On 4/3/24 at 12:35 PM, a strong smell of urine was observed throughout the west hall. The odor could not be pinpointed to a specific room or resident. 3. On 4/4/24 at 10:39 AM, a strong smell of urine was observed in the west hall, starting near room [ROOM NUMBER] down to the end of the hall near the nursing manager's office and exit corridor. 4. On 4/2/24 at 12:22 PM, an observation was made of the west hallway of the building. There was noted to be a foul odor near room [ROOM NUMBER]. 5. On 4/3/24 at 9:17 AM, an observation was made of the hallway outside of the east nursing station. The drop ceiling tiles were noted to be covered in a black, dusty substance. The ceiling vent was also covered in black dust. 6. On 4/3/24 at 9:23 AM an observation was made of a cobweb hanging from the ceiling outside of room [ROOM NUMBER]. An observation was made of stains on the drop ceiling tiles outside of room [ROOM NUMBER]. 7. On 4/3/24 at 9:24 AM, an observation was made of multiple dirty fingerprints above the doors leading from the east hallway to the main lobby. The bottoms of the doors were covered in scuff marks and were dirty. 8. On 4/3/24 at 9:33 AM, an observation was made of the west hallway. There were two ceiling vents covered in black dust and the surrounding drop ceiling tiles were also covered in black dust. 9. On 4/3/24 at 9:34 AM, an observation was made of multiple dirty drop ceiling tiles in the main lobby. 10. On 4/3/24 at 10:53 AM, an observation was made of the west hallway of the building. There was again noted to be a foul odor near room [ROOM NUMBER]. 11. On 4/3/24 at 10:53 AM, an observation was made of an orange, sticky substance on the wall between rooms [ROOM NUMBERS]. 12. On 4/3/24 at 10:54 AM, an observation was made of writing written in permanent marker on the wall between room [ROOM NUMBER] and the soiled linens closet. On 4/3/24 at 11:06 AM an interview was conducted with the Housekeeper (HK). The HK stated that she was responsible for cleaning resident rooms, showers, the nurses' stations, and the dining room. The HK stated that she was not responsible for cleaning the hallway. The HK stated that she did not know if the facility had any maintenance staff. On 4/4/24 at 1:37 PM an interview with the Administrator (ADMIN) was conducted. The ADMIN stated that he was currently filling in for maintenance staff. The ADMIN stated that the vents should have been cleaned about once a month. The ADMIN stated that the vents looked like they had not been cleaned in a while. The ADMIN stated that typically the facility was free of any offensive odors.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident 28 was admitted to the facility on [DATE] with diagnoses which included congestive heart failure, chronic obstructiv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident 28 was admitted to the facility on [DATE] with diagnoses which included congestive heart failure, chronic obstructive pulmonary disease, dementia, hypertension, chronic kidney disease, polyosteoarthritis, major depressive disorder, and anxiety disorder. Resident 28's medical record was reviewed from 4/1/24 through 4/4/24. The MDS for Cognitive Patterns dated 1/18/24 indicated that resident 28 had a memory problem and his, Cognitive Skills for Daily Decision Making Made decisions regarding tasks of daily life .[was] Severely Impaired. An Alert Note progress note dated 2/14/24 at 4:32 PM indicated, Resident came out of room and stood at nurses station. Nurse observed open abrasion to L [left] cheek just below eye. Blood in eye, Nasal bridge swelling and bleeding from nose. Resident could not recall what happened. UM notified and responded. Administrator responded. Resident has s/s [signs/symptoms] of pain to cheek bone and nose. No other injury noted. Able to move all extremities. Grasps equal, PERRLA. NP [nurse practitioner] notified and requests resident transported to ER [emergency room] for evaluation. Son notified. EMS [emergency medical services] contacted and initiated for transport. Ice applied to bridge of nose, pressure to abrasion to control bleeding. Upon investigation, blood found in room next to bed and on sheets. Blood drops in front of night stand. Drawers to night stand all open. Injury and blood consistentwith [sic] fall in room due to environmental factors, poor balance, and impulse control. Resident attempting to transfer and ambulate with no foot wear. EMS arrived and report given to EMTP. Copy of POLST [Physician Orders for Life-Sustaining Treatment], Face sheet and meds given to EMS. Resident transferred to St. [NAME] ER for eval. A Physician/Practitioner Note dated 2/16/24 at 5:28 PM indicated, [Resident 28] is an 82 yo [year old] male who resides at [facility name redacted]. The evening of 2/14 he came to the nurse's desk with blood on his face. Facility staff report that he had a small laceration just below the left eye, bleeding from lac and nose, and swelling of the nose and area around left eye. He was unable to say what happened, but staff found blood on his sheets and on the floor next to his bed. He c/o [complained of] pain to the nose and left cheek. LOC [level of consciousness] at baseline of alert, oriented to self only. VS [vital signs] WNL [within normal limits]. He was sent to the ER for eval of facial injuries. He RTF [returned to facility] about 3 hours later. No facial fractures found. ER staff had closed the laceration with medical skin glue. Today he continues to be at cognitive baseline. He has some swelling to left cheek but not enough to impair vision. He is sitting in the hall near the desk and seems irritable when spoken to. Facility staff will continue neuro checks. The Care Plan indicated a focus of, [Resident 28] has been recipient of mild physical aggression due to wandering secondary to dementia Date Initiated: 01/05/2024 Revision on: 01/05/2024; which included the goal of, [Resident 28] will remain safe around others through next review date Date Initiated: 01/05/2024 Revision on: 03/06/2024 Target Date: 06/24/2024; and the interventions included, Administer meds as ordered Date Initiated: 01/05/2024 Monitor resident while wandering to avoid going into private spaces. Date Initiated: 01/05/2024 Redirect resident away from other residents while wandering Date Initiated: 01/05/2024. A focus of, [Resident 28] has potential to be physically aggressive (shoving staff with cares and hitting) r/t [related to] Dementia, Poor impulse control. Date Initiated: 07/20/2023 Revision on: 07/20/2023; which included the goal of, [Resident 28] will not harm self or others through the review date. Date Initiated: 07/20/2023 Revision on: 03/26/2024 Target Date: 06/24/2024. A focus of, [Resident 28] is at risk for falls related to deconditioning, gait/balance problems, dementia with confusion and decreased safety awareness. Date Initiated: 05/23/2023 Revision on: 05/23/2023; which included the goal of, [Resident 28] will be free of falls through the review date. Date Initiated: 05/23/2023 Revision on: 03/26/2024 Target Date: 06/24/2024. On 4/3/24 at 10:19 AM, an interview was conducted with Certified Nursing Assistant (CNA) 4. CNA 4 stated resident 28 had a steady gait and walked all over the facility. CNA 4 further stated that resident 28 would not know if he had a fall. On 4/3/24 at 12:26 PM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated she saw resident 28 standing in the hallway near his room with a bloody face and was unable to tell her what happened. LPN 1 stated the facility was not sure if he fell because she did not see resident 28 come out of his room, but it was ascertained that he fell because of the blood pattern found in his room. LPN 1 stated resident 28 had poor impulse control, safety awareness, and judgement and that he would become aggressive out of the blue. On 4/4/24 at 11:59 AM, an interview was conducted with the DON. The DON stated the nurse facility did not know what happened, but the nurse found resident 28 with injuries. The DON stated that the facility did not conclude that he had a fall. On 4/4/24 at 2:42 PM, an interview was conducted with the Unit Manager (UM). The UM stated she saw resident 28 slobbering and noticed he had blood coming out of his nose. The UM stated that the resident could not articulate what happened. The UM stated she called the Administrator and that he came to the resident's room and investigated the incident. Based on observation, interview, and record review, it was determined that for 6 of 26 sampled residents, that the facility did not ensure that all allegations of abuse or neglect were reported to the State Survey Agency (SSA). In addition, the facility did not ensure the results of all investigations of alleged abuse and neglect were reported to the necessary officials, including the SSA, within 5 working days. Due to the facility's identification of missed reporting of reportable allegations and their subsequent implementation of corrective measures, as well as the facility's current compliance in this regulatory area, this deficiency was determined to be past noncompliance. The facility achieved compliance on 3/15/2024. Resident identifiers: 23, 28, 35, 49, 51, 56 Corrective Action On 3/15/2024, the Administrator and DON (Director of Nursing) received training and education on company wide risk management processes to ensure Trigger Events are reported to the Administrator and/or DON. Per the education, a Trigger Event is an unusual situation or adverse event that meets criteria for reporting to State Agencies or Law Enforcement and/or results in: harm; has the potential for serious harm; and/or has the potential for civil, criminal or regulatory action. The education provided instruction that each Trigger Event is to be reported to the Administrator and/or DON, who will review the event with the Regional Nurse Consultant (RNC), who will facilitate a Trigger Call, if applicable, to ensure the event is addressed according to federal regulations, as well as facility and company policy. Action Taken: • Facility staff were educated by Administrator and DON on abuse/neglect policy and procedures. In-Service dates for Abuse, Neglect, Reporting requirements, and Close Monitoring Assisgnments were completed on 3/20/24 and 3/26/24. • The RNC will audit all abuse allegations to ensure they were immediately reported to the facility Administrator and reported to the appropriate State Agencies. These audits will occur monthly for three months to ensure compliance has been maintained. Audits were completed on 3/22/24 and 3/28/24. Two allegations were found to be reported to the State Survey Agency within 2 hours of the allegation. System Changes: • Administrator and DON reviewed and approved Abuse and Neglect policies. • Findings of audits will be presented to the Quality Assessment and Assurance (QA&A)committee for review and consideration. Trigger Events • Trigger Events are unusual incidents/situations or adverse events which require thorough investigation and follow up by facility leadership. These events can be challenging to manage and often require additional guidance in the handling, documenting and/or resolution of such situations or events. In order to provide a forum for supportive team discussions and decision making in managing incidents, Sandstone Healthcare has implemented a Risk Management Process, including the use of trigger event calls. 1. Trigger events should be reported immediately to the Administrator or the Director of Nursing (DON) by facility department managers and staff. 2. The Administrator and/or DON should then notify the Regional Nurse Consultant (RNC) via phone for the purpose of discussing the trigger event. 3. The RNC may proceed to set up a trigger event call, (if deemed necessary), with the Administrator, DON, Regional Director of Operations (RDO). (The Chief Operating Officer and [NAME] President of Clinical Services may also be added to the call as optional attendees). This notification process should be completed as quickly as possible in order to comply with regulatory standards for reporting, should the event be deemed reportable by the team. Following the Call: 4. The Administrator, DON or RNC will send a confirmation email to the Management Group named above, with a short summary including: type of event, facility, date, time, and residents/staff involved. • Trigger events are tracked, trended for QA&A Process Improvement Plans, and handled in a confidential manner. The Management Team will assist and support the facility to handle the issues in an appropriate manner to achieve the best possible outcome related to the situation or event. 5. The Administrator or Director of Nursing/Nursing Manager will complete the Risk Management Report in Point Click Care. Subsequent to the education provided on 3/15/24, the facility has met the requirements of this regulation. Findings Include: 1. Resident 51 was admitted [DATE] with diagnoses including unspecified dementia moderate with other behavioral disturbance, Alzheimer's disease unspecified, mood disorder due to known physiological condition unspecified, personal history of other diseases of the circulatory system, and other symptoms and signs involving cognitive functions and awareness. Resident 23 was originally admitted [DATE], readmitted [DATE] with diagnoses including diffuse traumatic brain injury with loss of consciousness of unspecified duration sequela, unspecified dementia mild with agitation, unspecified dementia mild with mood disturbance, type 2 diabetes mellitus without complications, bipolar disorder unspecified, obsessive-compulsive behavior, personal history of traumatic brain injury, wernicke's encephalopathy, anxiety disorder due to known physiological condition, long qt syndrome, and pseudobulbar affect. Resident 51's medical record was reviewed from 4/1/24 through 4/4/24. Resident 51's most recent annual Minimum Data Set (MDS) assessment did not have a Brief Interview for Mental Status (BIMS) Score. Resident 51 was marked as rarely/never understood and the assessment was not completed. Resident 23's medical record was reviewed from 4/1/24 through 4/4/24 Resident 23's most recent annual MDS assessment dated [DATE] gave Resident 23 a BIMS score of 9. In accordance with the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument Manual (RAI) Version 3.0 Manual, a score of 9 represents moderate cognitive impairment. An incident report for Resident 51 dated 2/22/24 at 11:45 AM revealed, pt [patient] was in in dining room past [sic] by another female resident, and slapped at female resident. Other female reciprocated slap, residents separated by staff. Nurse assessed for any injury. No injuries noted, no S/S [signs and sypmtoms] of distress noted. emotional and cognitive status at baseline. MD [doctor of medicine] and DON [director of nursing] and Admin notified. Family notified. A progress note for resident 23 dated 2/22/24 at 11:54 AM revealed, This Resident was in dining room. Another female resident approached this resident and slapped at her. This Resident reciprocated and slapped at other female resident. Staff responded and separated and redirected residents. Resident assessed. No injuryfound [sic]. Resident denies injury or distress. She is laughing and shows no s/s of distress or agitation. Family, MD and DON notified. Administrator notified and aware. Currently resident does not recall occurrence. Resident 51's care plan was reviewed. The following focus, goals, and interventions were revealed: [Resident 51] needs supervision during activities in regard to personal boundaries. This focus was initiated on 2/23/24. [Resident 51] will have no inappropriate contact with others. This goal was initiated on 2/23/24. Meet and anticipate residents [sic] needs. This intervention was initiated on 2/23/24 and was revised on 2/23/24. Redirect resident away from others in crowded situations. This intervention was initiated on 2/23/24 Speak in a positive/upbeat tone. This intervention was initiated on 2/23/24. Resident 23's care plan was reviewed. The following focus, goals, and interventions were revealed: [Resident 23] has potential to be physically aggressive r/t Dementia, Poor impulse control. This focus was initiated 8/2/22 and was revised 3/1/24. [Resident 23] will seek out staff/caregiver when agitation occurs through the review date. This goal was initiated on 8/2/22, revised on 3/4/24, and had a target date of 5/11/24. [Resident 23] will demonstrate effective coping skills through the review date. This goal was initiated on 8/2/22, was revised on 3/4/24, and had a target date of 5/11/24. [Resident 23] will not harm self or others through the review date. This goal was initiated on 8/2/22, was revised on 3/4/24, and had a target date of 5/11/24. The resident's triggers for physical aggression are by residents going into her room. The resident's behaviors [sic] is de-escalated by distraction and staff redirection. This intervention was initiated on 8/2/22 and was revised on 8/2/22. Analyze times of day, places, circumstances, triggers, and what de-escalates behavior and document. This intervention was initiated on 8/2/22. Coach [Resident 23] about physically reacting to others. This intervention was initiated on 2/23/24. Redirect other residents out of [Resident 23's] room and personal space. This intervention was initiated on 9/20.22. When the resident becomes agitated: Intervene before agitation escalates; Guide away from/remove source of distress; Engage calmly in conversation. This intervention was initiated on12/18/23 and was revised on 12/28/23. On 4/3/24, an interview was conducted with the Certified Nursing Assistant Coordinator (CNAC). The CNAC stated that she had heard about the incident between resident 52 and resident 23, but that she was not present for the incident. The CNAC stated that the incident happened in the main dining room, and she had been in the smaller dining room. (Note: the incident report for Resident 51 listed the CNAC as a witness.) On 4/3/24, an interview was conducted with Registered Nurse (RN) 2. RN 2 stated that he was not present when the incident happened. RN 2 stated that the incident occurred in the dining room. RN 2 stated that he only knew what he was told by other staff members and that he was only responsible for filing the incident report. RN 2 stated that anybody on shift that day would remember what happened because it was talked about amongst staff members. (Note: the incident report for Resident 52 was submitted by RN 2.) On 4/4/24 at 2:47 PM, an interview was conducted with the DON. The DON stated that Resident 23 was very impulsive. The DON stated that she did not know why Resident 51 would have started the altercation. The DON stated that Resident 51 is usually mild mannered. The DON stated that Resident 51 does not speak to staff, so they were unable to determine what had upset Resident 51. The DON stated that if Resident 23 is asked, she does not remember the incident. The DON stated that the incident occurred during an activity, and that the activities director had her back turned to both residents and did not see what had happened. The DON stated that there were no injuries and that it was a gentle fight. 3. Resident 49 was admitted to the facility on [DATE] with diagnosis which included Alzheimer's Disease, neurocognitive disorder with Lewy bodies, dementia, cognitive communication, mild protein-calorie malnutrition, psychotic disorder with delusions, depression, hyperlipidemia, arthritis, hallucinations, and insomnia. Resident 35 was admitted to the facility on [DATE] with diagnoses which included dementia, abnormalities of gait and mobility, type 2 Diabetes Mellitus, mild protein-calorie malnutrition, cognitive communication deficit, dysphagia, nondisplaced fracture of lateral malleolus of right fibula, mood disorder, major depressive disorder, and hypothyroidism. Resident 35's medical records were reviewed. A Nursing Note from 8/12/23 at 4:32 AM documented, Resident [49] sleeping in chair when waking up walked over to other resident sitting in chair ([resident 35]) and slapped her on the shoulder. Resident ([35]) pushed her back and resident ([49]) fell down on her buttocksThis (sic) nurse and cna's intervened, and separated residents, resident assessed([resident 49]) no injurys (sic) noted, denies pain. ROM [range of motion] wnl [within normal limits] for patient, walked patient to her room and help her transfer to her chair, other patient ([resident 35]) assessed, no injurys (sic) noted, ROM wnl for patient help patient ambulate to her room and transferred to bed, On call nurse manager notified . MD [medical director] notified. On 4/4/24 at 1:56 PM an interview was conducted with the Administrator. The Administrator stated when an instance of a resident-to-resident altercation occured, he evaluated the willfulness of the act and the resulting harm as factors when determining whether to report or not the incident to the State Survey Agency (SSA) 4. Resident 56 was admitted to the facility on [DATE] with diagnoses that include cerebral infarction due to thrombosis, type 2 diabetes mellitus, squamous cell carcinoma, protein-calorie malnutrition, atrial fibrillation, need for assistance with personal care, history of falling, mood disorder, pressure ulcer of sacral region, dementia, generalized edema, anemia, hypertension, hyperlipidemia, and renal osteodystrophy. An incident report from 11/26/23 documented, During rounds @ 0120 [at 1:20 AM], CNA observed resident on the floor in her room next to the bed, resident bleeding from the forehead, . resident assessed for injury and assisted onto the bed, resident stated her head hurt when assessed for pain, no other pain noted. The resident states she doesn't know what happened but states that it has not been a great day for her. An Emergency Department (ER) documented dated 11/26/23 documented that resident 56 was seen at the ER on [DATE] at 5:25 AM and was given 6 sutures on her forehead. On 2/15/24 an incident report from 2/15/24 documented, Nurse heard noise coming from the residents room approx [approximately] at 3:20 [AM]. Responded to noise. Observed resident laying face down between beds with head towards wall. Bed in low position and call light within reach. Assessed resident noted large laceration to forehead. Called the west nurse over for assistance. Pressure applied to laceration. Head to toe assessment completed. Swelling to R [right] ring finger. Laceration to bridge of nose. Bilateral knee discoloration . Resident c/o [complained of] pain to right ring finger, bilateral knees and head. Neuro checks initiated resident A&O [alert and oriented] x1 . Received orders to send resident out to hospital. 911 called. EMS arrived. Resident sent out to [name redacted] hospital. Resident unable to give a description. An ER documented dated 2/15/24 documented that resident 56 was seen at the ER on [DATE] at 4:12 AM for a 10 centimeter (cm) head laceration and was give 20 sutures and 2 staples. An x-ray was preformed on the residents finger and the ER document reported, no acute abnormality of the right hand. The falls on 11/26/23 and 2/15/24 were not reported to the State Survey Agency or investigated by the facility. 5. Resident 35 was admitted to the facility on [DATE] with diagnoses which included dementia, abnormalities of gait and mobility, type 2 Diabetes Mellitus, mild protein-calorie malnutrition, cognitive communication deficit, dysphagia, nondisplaced fracture of lateral malleolus of right fibula, mood disorder, major depressive disorder, and hypothyroidism. A Nurses Note from 9/23/23 at 7:28 AM documented, Resident was found on the floor in front of the bathroom door by the CNA. The floor was clear of clutter and debris. Residents right ankle was perpendicular to her leg. Notified provider and sent to [hospital name redacted]. Notified on-call . notified family [name redacted] who requested [name redacted] hospital. EMS administered Morphine, sent facesheet, POLST, medication list with EMS. A Nurses Note from 9/23/23 at 11:50 PM documented, .Res [resident] received morphine just before leaving hospital. Res with medial/lateral Malleolor fracture. Reduction was performed in the ER. NWB [non-weight bearing] and will need surgery. 1150 [11:50PM] resident returned from hospital. Resident has splint on right foot . Resident responds when the foot is touched by being startled . Resident with facial grimace and frowning, tense musclesand [sic] moaning . Resident is restless, crying, attempting to get out of bed. Stayed with resident until a 1 to 1 staff arrived. Neuro checks in place. Will continue to monitor. A Progress Note from 9/28/23 at 5:37 PM documented, Resident arrived from orthopedic surgery appointment at approx. 1600 [4:00 PM] . Orders from [Doctors name redacted] X-ray show non-displaced fibula Malleolus fx [fracture]; surgery not needed. No weight bearing for 2-3 weeks. Keep splint for now, [Doctors name redacted] will change in two weeks. Return to clinic 10/12 or 10/16 to get x rays . Resident currently resting in bed eating dinner. The fall on 9/23/23 and 2/15/24 was not reported to the State Survey Agency or investigated by the facility. On 4/4/24 at 2:21 an interview with the Corporate Resource Nurse (CRN) was conducted. The CRN stated that the facility had recently adapted a new process for investigating and reporting. The CRN stated that the new process what put in place approximately five weeks ago. The CRN stated that the new process involved a conversation with the Administrator, the Regional Nurse Consultant, the DON, and other members of the team immediately after an incident of possible abuse or neglect to determine if the incident required a full investigation and reporting to the State Agency. On 4/4/24 at 4:02 PM an interview with the DON was conducted. The DON stated that to determine the cause of unwitnessed falls, staff interviews were conducted. The DON stated that she did not have staff interviews written down for resident 56's falls or resident 35's falls. The DON stated that interviews were conducted to determine how often staff checked on the resident, if the residents' briefs were wet, among other things to determine if the resident was neglected. The DON stated that if the falls happened at night, then the interviews were conducted the following day. The DON stated that it was her understanding that the facility was to report abuse, and that she didn't think that the falls were due to neglect by the staff because she knew how hard it was to take care of resident 56.
May 2022 13 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not ensure that the resident environment...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not ensure that the resident environment remained as free of accident hazards as was possible and each resident received adequate supervision and assistance devices to prevent accidents. Specifically, for 3 out of 26 sampled residents, residents that had multiple falls with injuries were not provided interventions or adequate supervision to prevent falls from occurring. A resident had a fall that resulted in a left hip fracture and the resident was hospitalized . In addition, a resident had a fall resulting in a hematoma to the forehead. Resident identifiers: 32, 48, and 53. Findings included: 1. Resident 48 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included, but not limited to, psychosis not due to a substance or known physiological condition, dementia, need for assistance with personal care, muscle weakness, unsteadiness on feet, dysphagia, major depressive disorder, presence of left artificial hip joint, presence of left artificial ankle joint, chronic obstructive pulmonary disease, persistent affective mood disorder, essential hypertension, and convulsions. On 5/2/22 at 8:35 AM, an interview was conducted with resident 48. Resident 48 stated that he had been hospitalized on ce since his admission to the facility. Resident 48 stated that he was unable to recall the details of the hospitalization or when it happened. During the interview Resident 48's call light was observed on the floor near the head of the bed. On 5/2/22 at 12:39 PM, an observation was conducted of resident 48's room. A fall mat was not present in resident 48's room. Resident 48 stated that he did not have a fall mat. Resident 48's medical record was reviewed on 5/3/22. A care plan Focus initiated on 11/17/19, documented [Name of resident 48 removed] is at risk for falls psychosis, intracranial injury, convulsions, repeated falls, abnormal posture, need for assistance with personal care, abnormality of gait and mobility, lack of coordination, dementia. A care plan Goal initiated on 11/17/19, documented [Name of resident 48 removed] will not sustain serious injury through the review date. The interventions included, but not limited to: a. Be sure resident 48's call light is within reach and encourage him to use it for assistance as needed, resident 48 needs prompt response to all requests for assistance. Initiated on 11/18/19. b. Ensure commonly used items were within reach prior to leaving the room. Initiated on 11/18/19. A Fall Risk Evaluation dated 6/15/20, documented resident 48 Not at Risk for falls. A quarterly Minimum Data Set (MDS) assessment dated [DATE], documented that resident 48 had a Brief Interview for Mental Status (BIMS) score of 6. A BIMS score of 0 to 7 indicates severely impaired cognition. In addition, resident 48 was documented as requiring extensive assistance of one person for bed mobility, transfers, locomotion on and off the unit, dressing, toilet use, and personal hygiene. Resident 48 required supervision of one person for walk in room and corridor. Resident 48 was not steady moving from a seated to standing position and surface to surface transfers between bed and chair or wheelchair. Resident 48 was only able to stabilize with human assistance. On 8/2/20 at 4:27 AM, an Alert Note documented Around 0400 (4:00 AM), pt (patient) was seen getting up from the floor of his room. Pt had his nasal cannula wrapped around his R (right) shoe. Pt appeared to have tripped and fallen because of that. Pt stated, 'I fell but I am okay.' Pt was assessed for any injuries. No apparent injuries. V/s (vital signs) WNLs (within normal limits). Neuro (neurological) checks started. Pt denies any pain. MD (Medical Director) notified. [Note: No new interventions were implemented to prevent falls.] On 8/4/20 at 8:15 AM, a Nursing Note documented At approximately 0815 (8:15 AM) [name of resident 48 removed] was standing at the nurses station just hanging out. Night nurse [name of nurse removed] and I were in the process of counting narcotics when we heard [name of resident 48 removed] saying 'whoa' 'whoa' so we both quickly turned around to find [name of resident 48 removed] on the floor. I asked [name of resident 48 removed] what happened when he said 'I slipped on my socks' 'I am fine honey' Upon assessment I did NOT find as (sic) injuries, bruises, or markings. A care plan Focus initiated on 8/4/20, documented The resident has had an actual fall with injury A care plan Goal initiated on 8/4/20, documented The resident broke his left hip and had surgery. Will resume usual activities without further incident through the review date. The interventions included: a. Ensure that resident 48 was wearing shoes while ambulating. Initiated on 8/4/20. b. Physical Therapy (PT) consultation for strength and mobility. Initiated on 8/4/20. c. A second pair of shoes was ordered for resident 48. Initiated on 8/4/20. d. Pharmacy consultation to evaluate medications. Initiated on 8/4/20. [Note: A pharmacy consultation to evaluate resident 48's medications related to the fall on 8/4/20, was unable to be located.] e. Neuro checks per facility protocol. Initiated on 8/4/20. [Note: Intervention was a medical intervention and not an intervention to prevent falls.] On 8/7/20 at 7:47 AM, an Alert Note documented CNA (Certified Nursing Assistant) witnessed fall. Resident fell and hit his head on back of chair. Assessed for any injuries. Resident denies any pain, says 'I feel fine.' CNA and Nurse helped him up on either side and helped him back to his room and bed. Neuro checks started. Resident denied any weakness or pain. Both CNA and Nurse helped him up and ambulating to room with one on each side. His gait felt weak to nurse as we were helping him. When spoke with sister she was concerned, and asked about awareness of numerous brain surgeries he has had in past. A care plan intervention initiated on 8/7/20, documented Nurse Practitioner to asses resident [Note: No new interventions to prevent falls were identified within the Nurse Practitioner (NP) assessment.] A care plan intervention initiated on 8/10/20. documented CBC (complete blood count) and CMP (comprehensive metabolic panel) for increase in falls. [Note: No new interventions to prevent falls were identified from the laboratory blood draw.] On 8/11/20 at 4:10 AM, an Alert Note documented Heard groaning sounds coming from residents room. Nurse and CNA went to check on resident and was found on the floor laying on his right side by they (sic) door. Resident stated 'I just fell hard' when asked if he could describe what happened.Immediate (sic) head to toe assessment. No bruising, skin tears or red spots noted, pupils PERRlA (pupil, equal, round, reactive to light and accommodation) no bumps or bruising on head. Resident stated 'I hurt everywhere'. No visual signs of pain when moving Lower extremities, Resident was able to stand with assist and transfer into wheelchair and then transfer back to bed. Non-skid socks place on resident. Care plan interventions initiated on 8/11/20, documented Non-skid socks when in bed. and COVID-19 (Coronavirus disease) testing as needed. [Note: The COVID-19 testing intervention was a medical intervention and not an intervention to prevent falls.] A Fall Risk assessment dated [DATE], documented resident 48 At Risk for falls. A quarterly MDS assessment dated [DATE], documented that resident 48 required extensive assistance of one person for bed mobility, transfers, dressing, toilet use, and personal hygiene. Resident 48 required limited assistance of one person for walk in room and corridor and locomotion on and off the unit. Resident 48 was not steady moving from a seated to standing position and surface to surface transfers between bed and chair or wheelchair. Resident 48 was only able to stabilize with human assistance. On 10/16/20 at 6:48 PM, a Nursing Note documented On assessment Resident noted to be guarding his left leg and grimacing & saying 'ouch ouch' post fall incident, unwitnessed dated 10/16/20, 1814pm (6:14 PM). No skin breakdown noted, no redness. Limited ROM (range of motion) to left leg noted. Assisted Resident to bed, Oxygen on, bed in low position. Call light in reach. NP ordered xray of hip, called in for STAT (immediately) tonight, . [Note: No new interventions were implemented to prevent falls.] On 10/16/20 at 7:32 PM, a Nursing Note documented Sent patient to [name of hospital removed] ED (emergency department) for further evaluation of left hip post unwitnessed fall incident tonight. Resident is verbalizing intense pain even on light palpation and unable to perform any ROM over left leg. Requested STAT-Xray earlier but has not been performed at this time prior to transfer. The Hospital History and Physical dated 10/16/20, documented a chief complaint of left hip pain. presents to the emergency room after a ground level fall from his wheelchair. He landed on his left hip. Workup in the emergency room showed a left hip fracture. I was consulted. Orthopedics was called by the emergency room physician. On 10/17/20 at 9:12 AM, a Nursing Note documented Spoke with [name of Power of Attorney (POA) removed] in regard to [name of resident 48 removed] fall and transfer to hospital last night. Surgery is scheduled for sometime today, [name of POA removed] calling for update and will call back to give information. A reentry Fall Risk assessment dated [DATE], documented resident 48 At Risk for falls. On 10/21/20 at 3:45 AM, an Alert Note documented . Resident doing well with readmission. Resident denies pain at the moment, but will say 'ouch' during brief changes. Resident is following hip precautions and is compliant with medications. A significant change MDS assessment dated [DATE], documented that resident 48 had a BIMS score of 4. A BIMS score of 0 to 7 indicates severely impaired cognition. In addition, resident 48 was documented as requiring extensive assistance of one person for bed mobility, transfers, locomotion on and off the unit, dressing, toilet use, and personal hygiene. Resident 48 was not steady with surface to surface transfers between bed and chair or wheelchair and was only able to stabilize with human assistance. A quarterly MDS assessment dated [DATE], documented that resident 48 required extensive assistance of one person for bed mobility, transfers, locomotion on and off the unit, dressing, toilet use, and personal hygiene. Resident 48 required limited assistance of one person for walk in room and corridor. An admission Fall Risk assessment dated [DATE], documented resident 48 Not at Risk for falls. On 2/15/22 at 10:49 PM, a Nursing Note documented Resident was heard calling out from room at 2155 (9:55 PM). When staff entered to check on him he was found lying on his back on the floor. Resident stated, 'I fell on my back.' Resident was assessed. No injuries noted to head. Denied hitting his head. Redness and some minor scratches were found to the right side of his back. Area cleaned. Also has redness to the front of left thigh. Originally stated his back hurt but quickly said it was feeling better while nurse was assessing. Denies pain at this time. Neuro checks initiated and WNL. A Fall Risk assessment dated [DATE], documented resident 48 Not at Risk for falls. A care plan Focus initiated on 3/5/19, documented [Name of resident 48 removed] has limited physical mobility r/t (related to) r/t (sic) dementia, lack of coordination, abnormalities of gait and mobility, need for assistance with personal care, intracranial injury, convulsions. He is at risk for falls. [Name of resident 48 removed] had an actual fall 2/15/2022. The interventions included, but not limited to: a. Fall mat placed at bedside. Initiated on 1/18/22. b. Non-skid socks to prevent further incident of fall (2/15/22). Initiated on 2/16/22. [Note: A care plan intervention Non-skid socks when in bed. Was initiated on 8/11/20.] c. Provide supportive care, assistance with mobility as needed. Document assistance as needed. Initiated on 2/16/22. On 5/3/22 at 12:49 PM, an interview was conducted with Unit Manager (UM) 1. UM 1 stated that falls were discussed in the morning meeting with the team and the team would try to find the cause of the fall. UM 1 stated that interventions were implemented to prevent another fall from happening and interventions were based on the previous fall. UM 1 stated that fall interventions were on the resident care plan. UM 1 stated that each resident had a Kardex in the Kardex book that staff were expected to review and sign. UM 1 stated the Kardex were updated weekly and as needed. [Note: The resident Kardex book was reviewed and five staff had signed the book.] On 5/3/22 at 1:04 PM, an interview was conducted with CNA 9. CNA 9 stated that she would check the Kardex book for resident fall interventions or she would check with the nurse in the morning. CNA 9 stated that she would check with the nurse in the morning to make sure no one fell the day before. CNA 9 stated the fall interventions in place for resident 48 were to check on him and offer a drink, check to see if he was wet, and ensure resident 48's bed was in a low position. CNA 9 stated that resident 48 did not eat much but resident 48 would eat ice cream. CNA 9 stated that resident 48 did not have a fall mat. [Note: CNA 9 had not signed the Kardex book.] On 5/3/22 at 1:23 PM, an interview was conducted with CNA 10. CNA 10 stated that she would have to ask the charge nurse and check the resident's care plan for fall interventions. CNA 10 stated that resident 48 was an extensive one person assistance. CNA 10 stated that she would have to ask someone regarding fall interventions for resident 48. CNA 10 stated that she did not know off the top her head if resident 48 had a low bed or a fall mat in place. [Note: CNA 10 had not signed the Kardex book.] On 5/3/22 at 1:43 PM, an interview was conducted with CNA 2. CNA 2 stated if a resident had a fall she would report to the nurse immediately, she would check the resident, and take the resident's vital signs. CNA 2 stated that resident 48 had never fallen in the bed but he would get unsteady on his feet when he walked. CNA 2 stated that resident 48 did not have a fall mat. [Note: CNA 2 had not signed the Kardex book.] On 5/4/22 at 9:03 AM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated that resident 48 was noncompliant at every aspect. LPN 1 stated that resident 48 was on hospice and required assistance with everything and resident 48 refused to get out of bed and walk. LPN 1 stated that several interventions for falls have been implemented at different times. LPN 1 stated that resident 48 had been more compliant and very verbal lately. LPN 1 stated resident 48 did have a fall mat at one time. LPN 1 stated that interventions in place to keep resident 48 safe from falls were supervision while in the wheelchair and a one to two person assistance with transferring. LPN 1 stated that resident 48 was able to reposition himself and preferred to do that on his own but LPN 1 would check resident 48 every hour and a half to check on his positioning. LPN 1 stated that resident 48 had not fallen recently but in the past resident 48 would fall because he did not want help. LPN 1 stated staff had tried many interventions prior to get resident 48 where he was at. LPN 1 stated if the fall intervention was something she could put into place immediately she would. LPN 1 stated if the falls were a trend they would be discussed in the morning meeting every day with the team. LPN 1 stated that fall interventions were on the resident Kardex and the staff must check the Kardex book daily. LPN 1 stated that interventions were also discussed through report with the nurses every morning. LPN 1 stated the Kardex book was updated weekly and the UM's would tell the staff if the book was updated prior to the weekly update. LPN 1 stated if a resident had a fall the nurse would assess the resident and the immediate concerns would be addressed by the MD. On 5/4/22 at 10:01 AM, an observation was conducted of resident 48's room. A floor mat was not present in resident 48's room. 2. Resident 53 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included, but not limited to, Alzheimer's disease, muscle weakness, cognitive communication deficit, difficulty in walking, mood disorder due to known physiological condition, major depressive disorder, spondylosis, and chronic pain. Resident 53's medical record was reviewed on 5/5/22. A care plan Focus initiated on 8/31/21, documented [Name of resident 53 removed] has limited physical mobility. [Name of resident 53 removed] has an actual fall without injury 3/18/22. [Name of resident 53 removed] had an actual fall without injury 4/11/22. [Name of resident 53 removed] had an actual fall with injury, (R forehead hematoma) 5/4/2022. A care plan Goal initiated on 8/31/21, documented [Name of resident 53 removed] will remain free of complications related to immobility, including contractures, thrombus formation, skin-breakdown, fall related injury through the next review date. The interventions included, but not limited to: a. Ambulation: Resident 53 requires up to extensive assistance of one staff to walk. Initiated on 8/31/21. b. PT and Occupational Therapy (OT) referrals as ordered, and as needed. Initiated on 8/31/21. A reentry Fall Risk Evaluation dated 1/28/22, documented resident 53 Not at Risk for falls. A quarterly MDS assessment dated [DATE], documented that resident 53 had a BIMS score of 3. A BIMS score of 0 to 7 indicates severely impaired cognition. In addition, resident 53 was documented as requiring extensive assistance of two persons for bed mobility, transfers, walk in room, locomotion on the unit, and dressing. Resident 53 required extensive assistance of one person for walk in corridor, locomotion off unit, toileting, and personal hygiene. Resident 53 was not steady moving from a seated to standing position, walking, turning around and facing the other direction while walking, moving on and off the toilet, and surface to surface transfers between bed and chair or wheelchair. Resident 53 was only able to stabilize with human assistance. On 3/18/22 at 5:58 PM, a Nursing Note documented resident was found on the floor beside the window, she states that she hit her head, CNA to take vitals, lung sounds clear with dim (diminished) to bases, no pain with movement reported, no skin tears noted. Neuro checks to start. A care plan intervention initiated on 3/18/22, documented Provide supportive care, assistance with mobility as needed. Document assistance as needed. [Note: The care plan intervention was initiated on 8/31/21. No new interventions were implemented to prevent falls.] A care plan intervention initiated on 3/22/22, documented PT referral and medication changes (3/18/22) [Note: A review of the March 2022 Medication Administration Record (MAR) revealed that haloperidol was decreased from 2 milligrams (mg) three times a day to 1 mg two times a day. Resident 53 was not referred to PT until 4/11/22.] A Fall Risk Evaluation dated 4/1/22, documented resident 53 At Risk for falls. On 4/11/22 at 3:07 AM, an Incident Report documented Resident was found by CNA at 0240 (2:40 AM) on her floor. Resident was previously sleeping. Nurse assisted resident back to bed and checked for injuries. No injuries noted. Resident requires a 1 to 1 for safety due to resident's constant pacing and instability on her feet. Soft C (cervical)-Collar ordered. A care plan intervention initiated on 4/11/22, documented Staff will attempt to place soft C-Collar when [name of resident 53 removed] is out of bed (4/11/22). [Note: Intervention was a medical intervention and not an intervention to prevent falls.] On 4/22/22 at 11:00 PM, an Alert Note documented 2045 (8:45 PM) Resident was on neuro checks for an unwitnessed fall in her room from previous shift. Resident was found on the floor in her room. Head to toe assessment [NAME] (sic), did not find any injury. helped into bed. She continually is moving her legs back and forth. CNA stayed with her until she went to sleep. Meds (medications) also given including scheduled lorazepam, tolerated well. Daughter was understanding and even saying she would give her permission for her mother to sleep on the floor if it would help. I assured her we didn't want to do that. We want her to be safe and comfortable. [Note: No new interventions were implemented to prevent falls.] On 5/3/22, an observation was conducted of resident 53 ambulating in the hall with staff. Resident 53 was observed without the C-Collar each time resident 53 was in the hall ambulating with staff. On 5/4/22 at 11:35 PM, a Nursing Note documented 2135 (9:35 PM) CNA called out that resident was on floor. Resident was lying on back when assessed, but CNA reported when she first saw her on floor her feet were under her bed. Resident seems in constant motion most of the time. However the fall occurred she must have hit her head as there was a large hematoma on the R side of her forehead with swelling and bruising, a little larger than a fifty cent piece. On full head to toe assessment no other injuries were found. helped back to bed, she is resistant as she continues to move and makes effort to get up out of bed. Taking 2 people to hold her still to obtain VS (vital signs) . Hand grasp strong and equal on both hands. When asked resident what had happened she did not respond. When she was placed in bed nurse emphasized to her it was important that she stay in bed to not get hurt. Resident responded, 'okay' while moving to bring self out of bed. CNA at bedside. daughter [name of resident 53's daughter removed] asked if she would be ok if we were to get a protective helmet for her to wear on her head. She was ok with that. A helmet was found, but was unable to get on her head with the current swelling. No new orders. OK to use ice on forehead. On 5/5/22 at 12:21 PM, an interview was conducted with CNA 9. CNA 9 stated that a staff member was with resident 53 all the time. CNA 9 stated that resident 53 was sleeping right now and CNA 9 tired to watch her. CNA 9 stated that resident 53 would go to the bathroom every two to three hours. CNA 9 stated that she would walk with resident 53, offer her water, and be with her to prevent falls. CNA 9 stated that resident 53 was not on a toileting program for every one to two hours. A care plan intervention initiated on 5/5/22, documented AMBULATION:The resident requires (SPECIFY: assistance) by (X) staff to walk (SPECIFY FREQ (frequency)) and as necessary. [Note: The care plan interventions was initiated on 8/31/21. No new interventions were implemented to prevent falls.] On 5/5/22 at 12:29 PM, an interview was conducted with LPN 1. LPN 1 stated that resident 53 was a one to one when out of bed. LPN 1 stated that resident 53's feet were always moving even when resident 53 was sleeping. LPN 1 stated that resident 53 was started on a scheduled dose of Ativan. LPN 1 stated that resident 53 would sleep for two hours versus 20 minutes prior to the Ativan. LPN 1 stated if resident 53 had someone with her she did not fall. LPN 1 stated that resident 53 was extremely active that morning and it took two people to take her vital signs. On 5/5/22 at 1:23 PM, an interview was conducted with UM 1. UM 1 stated that resident 53 had a change in January 2022. UM 1 stated that resident 53 was ambulatory and very aggressive. UM 1 stated that resident 53 had broken a window and would push people. UM 1 stated that resident 53 had been transferred at that time to a Behavioral Health Hospital and the hospital put resident 53 on high doses of Haldol. UM 1 stated that resident 53's decline was before the taper of the Haldol because resident 53 was snowed. UM 1 stated that when the Haldol was decreased she did not have behaviors but she was extremely weak. UM 1 stated resident 53's Haldol was discontinued on 3/18/22. UM 1 stated that resident 53 was now active again since the Haldol was discontinued. UM 1 stated that resident 53 was eating when she was readmitted but resident 53 was not moving at all and would barley wake up. 3. Resident 32 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, dementia without behavioral disturbance, muscle weakness, need for assistance with personal care, malignant neoplasm of breast, anxiety disorder, chronic pain, restless legs syndrome, history of falling, and depression. Resident 32's medical record was reviewed on 5/4/22. An admission Fall Risk Evaluation dated 12/8/21, documented resident 32 At Risk for falls. An admission MDS assessment dated [DATE], documented that resident 32 had a BIMS score of 11. A BIMS score of 8 to 12 indicates moderately impaired cognition. In addition, resident 32 was documented as requiring extensive assistance of one person for bed mobility, transfers, walk in room and corridor, locomotion on the unit, dressing, toilet use, and personal hygiene. Resident 48 required supervision of one person for locomotion off unit. The Care Area Assessment Summary documented that Falls triggered for a new care plan. A care plan for falls was unable to be located. On 1/9/22 at 6:45 AM, an Incident Report documented Patient fell next to her bed. Fell forward from the foot of her bed, toward the head of her bed. Overbed table moved slightly aside as she fell on bedside mat. Patient stated that she bumped her head on the overbed table as she fell. Attempts made through the rest of the night to keep her from walking without assist. Very forgetful and continuously getting up and walking around, with and without walker, gait very unsteady. On 1/24/22 at 7:21 PM, a Nursing Note documented Resident was walking near the nurses station and slipped and fell and was in a sitting position with her legs out and walker beside her resident was then assessed and no c/o (complains of) pain . [Note: No new interventions were implemented to prevent falls.] A Fall Risk Evaluation dated 1/24/22, documented resident 32 At Risk for falls. A care plan Focus initiated on 1/25/22, documented [Name of resident 32 removed] had had an actual fall on 1/9/2022, and 1/24/22 with (no injury) Poor Balance, Unsteady gait. A care plan Goal initiated on 1/25/22, documented [Name of resident 32 removed] will resume usual activities without further incident through the review date. The interventions included, but not limited to: a. Provide activities that promote exercise and strength building when resident 32 is getting up from bed to walk. Initiated on 2/10/22, for fall on 1/9/22. [Intervention was implemented a month after resident 32 fell.] b. Monitor, document, and report as needed for 72 hours to MD for signs and symptoms of pain, bruises, change in mental status, and new onset of confusion, sleepiness, inability to maintain posture, and agitation. Initiated on 1/25/22. [Note: Intervention was a medical intervention and not an intervention to prevent falls.] c. Neurological checks. Initiated on 1/25/22. [Note: Intervention was a medical intervention and not an intervention to prevent falls.] d. Reorient resident 32 and provide frequent education regarding use of wheelchair and walker. Initiated on 2/10/22, for fall on 1/24/22. [Intervention was implemented 17 days after resident 32 fell.] On 3/23/22 at 5:57 PM, an Alert Note documented Fall day 1. During shift at 5:30pm staff heard resident crying from her room. This nurse and staff went immediately into her room and observed resident sitting on her buttocks by the bathroom and next to bed A. As per resident, 'I was going back to bedand (sic) I fell.' 'My head hurts' As per assessment, resident able to follow commands. Able to move her upper and lower extremity well. Able to stand up with 1 assist. No skin tear. No bumps or bruise. Resident complained of pain on her head, but no rednessor (sic) bumps noted at this time. Received order to closely monitor neuro check and notify on call for any furtherchange (sic) of conditions. Endorse oncoming nurse to continue monitor. Educated resident to use of call light. Bed at thelowest (sic) position and call light in reach. Frequent check done to continue monitor neuro and resident's safety. Resident is up for dinner in dining room at this time. Care plan interventions initiated on 3/24/22, included Non-skid socks (3/23/22) and Toileting schedule in place (3/23/22). A Fall Risk Evaluation dated 3/23/22, documented resident 32 Not at Risk for falls. On 3/24/22 at 12:15 AM, an Incident Report documented 0015 (12:15 AM) Resident found on floor beside bed. Helped back into bed. Total body assessment done, no injuries found. no new orders. 0050 (12:50 AM) Resident c/o pain in R hip, can move it freely, Acetaminophen given. Resident seen from nursing desk sitting on side of bed, when nurse at bedside assisting her to lay back down asked her first what she was trying to do. she responded, 'She was going to see her father'. Staff to keep more frequent checks on her. Consider 1:1 (one to one) staffing for her. [Note: No new interventions were implemented to prevent falls.] A Fall Risk Evaluation dated 3/24/22, documented resident 32 At Risk for falls. On 4/2/22 at 4:18 PM, a Nursing Note documented patient was found in her room on the floor. She reported a fall and reported that she did fall. From the aids (CNAs) she is not a person who is normally oriented and she was only oriented to self and situation. She reported that she did not hit her head, it is unknown if she is a reliable historian at this time due to her diagnosis and being on hospice. Patient was then moved off of floor and put back into bed. She reported no pain except for her right arm . Patients is able to bear weight on both bilateral extremities and has adequate grip strength at this time. No other acute problems noted at this time. Patient will be monitored on the Neuro check protocol for any worsening signs of intracranial bleeding. A care plan intervention initiated on 4/2/22, documented PT / OT Referral (4/2/22). [Note: Resident 32 was discharged from PT services on 9/17/21. A PT and OT referral was unable to be located.] On 4/30/22 at 12:18 AM, a Nursing Note documented At 2300 (11:00 PM) on 4/29/2022 heard resident call out for help. She was found sitting[TRUNCATED]
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure that residents maintained acceptable parame...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure that residents maintained acceptable parameters of nutritional status unless the resident's clinical condition demonstrated that this was not possible. Specifically, for 1 out of 26 sampled residents, a resident who had experienced a significant weight loss did not have interventions put in place to prevent further significant weight loss. Resident identifier: 53. Findings included: Resident 53 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included, but not limited to, Alzheimer's disease, muscle weakness, cognitive communication deficit, difficulty in walking, mood disorder due to known physiological condition, major depressive disorder, spondylosis, and chronic pain. Resident 53's medical record was reviewed on 5/5/22. A care plan focus initiated on 5/2/22, documented [Name of resident 53 removed] has nutritional problem or potential nutritional problem r/t (related to) dx (diagnosis) depression, Hx (history) Covid 19 (Coronavirus disease) w/ (with) BMI (body mass index) 17.5 w/recent sign (significant), weight losses and need for supplements to meet needs. The care plan goals initiated on 12/1/21, documented No significant weight loss of 5% (percent) in 30 days or 10% in 180 days. and [Name of resident 53 removed] will maintain adequate nutritional status as evidenced by maintaining weight, no s/sx (signs or symptoms) of malnutrition through review date. The care plan goal was revised on 4/24/22. The following care plan interventions included: a. Provide and serve diet as ordered. Initiated on 8/31/21. b. Provide, serve diet as ordered. Monitor intake and record every meal. Initiated on 9/7/21. c. Weigh per facility policy. Initiated on 9/7/21. d. Registered Dietitian (RD) to evaluate and make diet change recommendations as needed. Initiated on 9/7/21. Resolved on 9/14/21. e. Provide and serve supplements as ordered. Initiated on 5/2/22. A quarterly Minimum Data Set assessment dated [DATE], documented that resident 53 had a Brief Interview for Mental Status (BIMS) score of 3. A BIMS score of 0 to 7 indicates severely impaired cognition. A Skin and Nutrition Review dated 2/22/22, documented that resident 53 had a recent significant weight loss of 3.2% since 2/15/22. Will recommend Med Pass 60 milliliters (ml) three times a day (TID) for recent significant weight loss. [Note: The Med Pass TID recommendation was not implemented until 4/13/22. This indicated a 50 day delay for the implementation of the Med Pass TID supplementation.] On 2/22/22, resident 53 had a documented weight of 152 pounds (lbs). On 4/13/22, resident 53 had a documented weight of 126.8 lbs. With these reference weights, resident 53 experienced a documented significant weight loss of 16.58 % during a two month interval. The Amount Eaten was reviewed for February 2022. Out of 84 opportunities resident 41 ate 76 to 100 % of the meal on 39 occasions, 51 to 75 % of the meal on 43 occasions, and 26 to 50 % of the meal on 3 occasions. On 3/4/22, resident 53 had a documented weight of 153.6 lbs. On 4/5/22, resident 53 had a documented weight of 134.4 lbs. With these reference weights, resident 53 experienced a documented significant weight loss of 12.50 % during a one month interval. The Amount Eaten was reviewed for March 2022. Out of 93 opportunities resident 53 ate 76 to 100 % of the meal on 16 occasions, 51 to 75 % of the meal on 31 occasions, 26 to 50 % of the meal on 27 occasions, and 0 to 25 % of the meal on 10 occasions. A Skin and Nutrition Review dated 4/13/22, documented that resident 53 had a recent significant weight loss on 4/13/22, of 17.4% since 3/4/22. A 19.9% weight loss since 1/28/22, and a 18.5% weight loss since 10/19/21. Will recommend Med Pass 90 ml four times a day (QID), fortified diet, and Magic cup every day. Resident 53 has had a slow decline since January 2022. Resident 53 had been eating less and has had a cognitive decline. Resident 53 had a gradual weight loss with her change of condition. [Note: The Med Pass QID recommendation was not implemented.] A physician's order dated 4/13/22, documented Med Pass 2.0 TID for weight management. [Note: This was the recommendation that was placed from documentation of the Skin and Nutrition Review on 2/22/22.] A Skin and Nutrition Review dated 4/20/22, documented that resident 53 had a recent significant weight loss of 3.5% since 4/13/22. A 22.7% weight loss since 1/28/22, and a 21% weight loss since 10/26/21. Resident 53 averages 25 to 50% of meal intake of a regular fortified diet. Resident 53's Magic cup intake was 50% 2 out of 6 days and refuses the other days. Resident 53's Med Pass intake was 25% TID. Recommend stopping the Magic cup due to poor acceptance, will recommend Med Pass 60 ml QID, and a Healthshake every day. May also consider an appetite stimulate related to recent weight losses. [Note: Recommendations were not implemented.] The Amount Eaten was reviewed for April 2022. Out of 90 opportunities resident 53 ate 76 to 100 % of the meal on 4 occasions, 51 to 75 % of the meal on 16 occasions, 26 to 50 % of the meal on 19 occasions, and 0 to 25 % of the meal on 36 occasions. On 10/26/21, resident 53 had a documented weight of 155.6 lbs. On 4/30/22, resident 53 experienced a documented weight of 118.8 lbs. With these reference weights, resident 53 experienced a documented significant weight loss of 23.65 % during a six month interval. On 4/5/22, resident 53 had a documented weight of 134.4 lbs. On 5/3/22, resident 53 had a documented weight of 115.4 lbs. With these reference weights, resident 53 experienced a documented significant weight loss of 14.14 % during a one month interval. A Skin and Nutrition Review dated 5/4/22, documented that resident 53 had a weight loss of 14.1% since 4/5/22, and a weight loss of 27.1% since 11/2/21. Resident 53 continues to decline and was on comfort cares per the unit manager (UM). Recommended the Med Pass 60 ml QID, and evaluate for appetite stimulant. [Note: These recommendations were recommended during the Skin and Nutrition Review dated 4/20/22. The recommendations were not implemented on 4/20/22. This indicated a 14 day delay in implementation of nutritional interventions, and during the time frame from 4/19/22 to 5/4/22, resident 53 had experience a 5.7 % further decline in weight.] The Amount Eaten was reviewed for May 2022. Out of 14 opportunities resident 53 ate 51 to 75 % of the meal on 1 occasion, 26 to 50 % of the meal on 2 occasions, and 0 to 25 % of the meal on 9 occasions. On 5/5/22 at 12:36 PM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated that resident 53 did not like to eat. LPN 1 stated that resident 53 would eat the softer foods but resident 53 had zero appetite. LPN 1 stated that it was hard to get resident 53 to drink the Med Pass. LPN 1 stated that she would try frequently to get resident 53 to drink the Med Pass. LPN 1 stated that resident 53 would drink water. LPN 1 stated that resident 53 was not able to feed herself. LPN 1 stated that resident 53 had a head droop and resident 53 would move her head away when she was finished eating. LPN 1 stated that resident 53's daughter would come to the facility and feed resident 53 either during breakfast or lunch. LPN 1 stated that a health shake was separate from the Med pass and they were not the same thing. LPN 1 stated a Magic cup or a high protein supplement would come on the snack tray from the kitchen. LPN 1 stated a health shake would come from the kitchen. LPN 1 stated items like Breeze, Boost, Med Pass, or Ensure came from the nurse and were documented on the Medication Administration Record or the Treatment Administration Record. LPN 1 stated that resident 53 did not like the Magic cup. LPN 1 stated that the RD recommendations went to the UM and the UM would communicate the recommendations to the floor nurse. LPN 1 stated that the Skin and Nutrition meetings were every Wednesday and the UM would let the nurses know about recommendations on Thursday mornings. On 5/5/22 at 1:23 PM, an interview was conducted with UM 1. UM 1 stated that resident 53 had a change in January 2022. UM 1 stated that resident 53 was ambulatory and very aggressive. UM 1 stated that resident 53 had broken a window and would push people. UM 1 stated that resident 53 had been transferred at that time to a Behavioral Health Hospital and the hospital put resident 53 on high doses of Haldol. UM 1 stated that resident 53's decline was before the taper of the Haldol because resident 53 was snowed. UM 1 stated that when the Haldol was decreased she did not have behaviors but she was extremely week. UM 1 stated that resident 53 would eat 100% of her meals but because she was snowed she was not eating much. UM 1 stated that resident 53 was on weekly weight for a month when she was readmitted from January 2022 to 2/23/22. UM 1 stated that resident 53 was eating during that time. UM 1 stated resident 53's Haldol was discontinued on 3/18/22. UM 1 stated that resident 53 was now active again since the Haldol was discontinued. UM 1 stated that resident 53 was eating when she was readmitted but resident 53 was not moving at all and would barley wake up. UM 1 stated that in April 2022 was when she noticed that resident 53 was not eating well. UM 1 stated that when a recommendation was received the UM would put in the orders. UM 1 stated if an appetite stimulant was recommended the UM would ask the doctor. UM 1 stated that Med Pass QID may have been an error. UM 1 stated the Med Pass was entered TID and the paper notes documented TID. UM 1 stated the physician and Doctor of Nursing Practice do not attend the Skin and Nutrition meetings. On 5/5/22 at 1:50 PM, an interview was conducted with UM 2. UM 2 stated that she had missed putting in the orders from the Skin and Nutrition meeting on 4/20/22. UM 2 stated that all of the notes from the Skin and Nutrition meeting were input into the evaluation, the recommendations were followed up on with the physician and orders would be documented.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not ensure a resident with limited range...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not ensure a resident with limited range of motion received appropriate treatment and services to increase range of motion or to prevent further decrease in range of motion. Specifically, for 1 out of 26 sampled residents, a resident with limited range of motion (ROM) was not provided with the prescribed interventions for prevention of further decreased range of motion. Resident identifier: 15. Findings included: Resident 15 was admitted to the facility on [DATE] with diagnoses that included, but were not limited to, dementia, Alzheimer's disease, need for assistance with personal cares, type 2 diabetes mellitus with diabetic peripheral angiopathy with gangrene, hypertension, hyperlipidemia, major depressive disorder, moderate protein calorie malnutrition, and anxiety disorder. On 5/2/22 at 8:45 AM, resident 15 was observed seated in the dining room, in a reclining wheel chair with their legs bent to the side, and a pillow was placed behind resident 15's legs. Resident 15 did not have any towels placed in their hands during this observation. At the time of this observation resident 15 was being provided with total assistance with breakfast meal consumption. On 5/4/22 at 9:05 AM, resident 15 was observed seated in their wheelchair in their bedroom. Resident 15 was looking out the window, and at the time of this observation resident 15 did not have a pillow behind her legs and did not have towels or cloths in her hands. On 5/4/22 at 11:09 AM, resident 15 was observed in their wheelchair and seated in the hallway. Resident 15 was making a whining noise and was wincing. Registered Nurse (RN) 1 did acknowledge resident 15 and stated that resident 15 had just received their morphine medication, and RN 1 stated resident 15 should feel less pain soon. At the time of this observation resident 15 did not have towels or cloths in her hands and did not have a pillow behind her legs. On 5/5/22, a review of resident 15's medical record was completed. The following were noted; Resident 15's Treatment Administration Record had an order which read, Hand towels to be placed in bilateral hands every shift for contractures -Start Date- 03/10/2022 1800 (6:00 PM). Resident 15 had a Care Plan Focus which read, [Name of resident 15 removed] has contractures in bilateral upper extremities and hands. Date Initiated: 03/10/2022. Interventions in place regarding this Care Plan Focus included; a. Hand towel encouraged to be placed in bilateral hands. Date Initiated: 03/10/2022; Revision on: 04/22/2022. b. Provide gentle ROM to upper and lower extremities. Date Initiated: 03/10/2022. c. PT (physical therapy), OT (occupational therapy), ST (speech therapy) to eval (evaluate) and treat as needed. A Nursing Note dated 1/26/22, read Note Text: CNA's (Certified Nursing Assistant) notified nurse that [name of resident 15 removed] left leg is contracted. When trying to straighten it she seems to be in pain. There is no redness, swelling or bruising. Talked to NP (Nurse Practitioner), x-ray ordered. A Nursing Note dated 1/27/22, read Note Text: Xray ordered of leg and hip due to contracture. Results received showing arthritis, no fractures. NP notified of results, no new orders at this time. POA(Power of Attorney) notified. A Skilled Nursing Note dated 3/23/22, read Note Text: [Name of resident 15 removed] current reason for skilled stay is Medication management, ADL (Activities of Daily Living) care, Alzheimer disease . Alertness/ Cognition/ Orientation: resident is alert to self; Mood/Adjustment to Facility: resident yells out at night 'help'. resident currently resting in bed . Musculoskeletal: contractures, nonambulatory, generalized weakness . The resident's functional status ability is: The resident is dependent with bed mobility; transfers did not occur; dependent with eating; dependent with toileting; walking did not occur; and locomotion did not occur. A Skilled Nursing Note dated 3/30/22, read Note Text: [Name of resident 15 removed] current reason for skilled stay is Patient Requires ongoing skilled Nursing Care r/t (related to) Alzheimer's type Dementia, rendering her in need of Supervision and assist with daily grooming and hygiene tasks, as well as medication management and administration . Alertness/ Cognition/ Orientation: Semi-alert and responsive. Oriented to self and immediate environment at times . Musculoskeletal: Non ambulatory, Contractures, generalized weakness . The resident's functional status ability is: The resident is dependent with bed mobility; transfers did not occur; dependent with eating; dependent with toileting; walking did not occur; and locomotion did not occur. A Skilled Nursing Note dated 4/5/22, read Note Text: [Name of resident 15 removed] current reason for skilled stay is Patient Requires ongoing skilled Nursing Care r/t Alzheimer's type Dementia, rendering her in need of Supervision and assist with daily grooming and hygiene tasks, as well as medication management and administration . Alertness/ Cognition/ Orientation: Alert to self; Mood/Adjustment to Facility: Resident currently resting calmly in bed. Occasionally yells out . Musculoskeletal: Non ambulatory, generalized weakness, contractures . The resident's functional status ability is: The resident requires extensive assist with bed mobility; extensive assist with transfers; extensive assist with eating; extensive assist with toileting; extensive assist with walking; and extensive assist with locomotion. On 5/4/22 at 9:05 AM, CNA 6 was interviewed. CNA 6 stated they had worked with resident 15, for a long time. CNA 6 stated staff placed pillows behind resident 15's legs when resident 15 was in her wheelchair because of contractures. CNA 6 stated resident 15's contractures in her legs were getting worse. CNA 6 stated they did not know if resident 15 was having worsening ROM to her upper extremities or hands and CNA 6 stated they did not know of any interventions resident 15 had in place to prevent contractures or worsening ROM to their upper extremities. CNA 6 stated, You would have to ask the nurse. On 5/4/22 at 9:15 AM, CNA 3 was interviewed. CNA 3 stated staff placed pillows behind resident 15's legs while resident 15 was in their wheelchair to provide resident 15 with comfort and to prevent her legs from hitting the back of the chair. CNA 3 stated resident 15 did not have any issues with limited ROM in their upper extremities and there were no interventions in place for preventing decreased ROM to resident 15's upper extremities. CNA 3 stated resident 15 only had contractures to their knees. On 5/4/22 at approximately 9:20 AM, RN 1 was interviewed. RN 1 stated resident 15 did have contractures to her upper extremities and staff were to place cloths in resident 15's hands. RN 1 stated the CNA staff were to place the cloths in resident 15's hands daily to help prevent her hands from closing more and RN 1 stated CNA staff were also to provide resident 15 with exercises for her hands to prevent worsening ROM. RN 1 stated resident 15's contractures were in her hands as well as her legs, and resident 15 was on comfort care measures so the staff were trying to keep resident 15 comfortable. RN 1 stated the contractures do appear to cause resident 15 pain. RN 1 stated the presence of contractures was within resident 15's Care Plan and this would then relate with the CNA's Brain, which was a sheet that described the cares each resident on the unit required. Resident 15's section of the CNA Brain read, Dressing/splint care: Dressing [name of resident 15 removed] requires up to extensive to total assist of one to two staff to dress upper body and is dependent on dressing lower body and donning her shoes. [Note: Within resident 15's section of the CNA Brain there was no mention of contractures or limited ROM with applicable interventions.] On 5/4/22 at 9:41 AM, CNA 7, who worked for the facility as an agency CNA, was interviewed. CNA 7 stated resident 15 had issues with ROM. CNA 7 stated resident 15 would demonstrate that they were in pain and complained unless the resident was left in a specific position. CNA 7 stated resident 15 did not have any contractures. CNA 7 stated once resident 15 was placed in her wheelchair she wanted to be left in one position. CNA 7 stated if resident 15 did have contractures or had any interventions in place for limited ROM the CNAs would be prompted of this on their ADL task reporting, or the CNA could learn of a resident's contractures or limited ROM interventions through report from the night shift CNA. On 5/4/22 at 11:49 AM, Unit Manager (UM) 2 was interviewed. UM 2 stated resident 15 was observed to have contractures to her lower extremities around the end of January 2022. UM 2 stated when a CNA observed resident 15's legs were contracted the facility did x-rays to ensure there were no issues, and UM 2 stated the x-rays indicated osteoporotic changes. UM 2 stated resident 15 did not have any limited ROM or contractures to their upper extremities. Upon review of resident 15's care plan, UM 2 stated, resident 15 did have a care plan initiated in March of 2022 which indicated resident 15 had bilateral upper extremity contractures. UM 2 stated staff should place towels in resident 15's hands and provide resident 15 with ROM exercises. UM 2 stated CNA staff would implement both of these interventions, and the CNAs should be aware of the interventions through review of the CNA Brain. UM 2 then reviewed the CNA Brain, and stated the interventions to prevent further decreased ROM in resident 15's upper extremities were not present on the CNA Brain.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the irregularities noted by the pharmacist during the drug regimen revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the irregularities noted by the pharmacist during the drug regimen review were not reported to the attending physician and the facility's Medical Director (MD) and Director of Nursing (DON), and these reports must be acted upon. Specifically, for 2 out of 26 sampled residents, recommendations were not acted upon timely after the pharmacist made the recommendation. Resident identifiers: 4 and 18. Findings included: 1. Resident 4 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, dementia with behavioral disturbance, need for assistance with personal care, type 2 diabetes mellitus with hyperglycemia, essential hypertension, atherosclerotic heart disease, chronic diastolic heart failure, and chronic kidney disease. Resident 4's medical record was reviewed on 5/3/22. The Pharmacy Consultation Report dated 2/15/22, documented Please monitor a valproic acid concentration on the next convenient lab (laboratory) day, every 6 months, and as clinically indicated. The Physician's Response documented I accept the recommendation(s) above, please implement as written. The Consultation Report was signed and dated by the physician in March 2022. The Pharmacy Consultation Report dated 3/11/22, documented [Name of resident 4 removed] has orders for labs pursuant to a pharmacy recommendation, but at the time of this review they were not available in the medical record. The missing lab values include: Depakote level. Unless otherwise indicated, please ensure that ordered labs are obtained. Please disregard recommendation if these labs have been recently obtained. The Doctor of Nursing Practice (DNP) signed the recommendation on 3/21/22. A physician's order dated 3/21/22, documented a complete blood count, comprehensive metabolic panel, glycated hemoglobin, intact parathyroid hormone, Phosphorus, Vitamin D level, ammonia, and valproic acid lab draw one time only. [Note: The lab draw was completed on 3/22/22. That indicated a delay of 35 days from the initial recommendation to the placement of the lab order for resident 4's valproic acid level.] 2. Resident 18 was admitted to the facility on [DATE] with medical diagnoses that included, but were not limited to, Alzheimer's disease, dementia, major depressive disorder, hypertension, hereditary and idiopathic neuropathy, cognitive communication deficit, mild protein-calorie malnutrition, abnormalities of gait and mobility, and need for assistance with personal cares. A review of resident 18's medical record was completed on 5/5/22. The following were noted; Resident 18 had a Pharmacy Consultation Report dated 2/15/22, which read, Comment: [Name of resident 18 removed] receives Divalproex Sodium .Recommendation: Please monitor a valproic acid trough concentration on the next convenient lab day, every 6 months, and as clinically indicated. Resident 18 had a Pharmacy Consultation Report dated 2/15/22, which read, [Name of resident 18 removed] receives potentially duplicate therapy of pantoprazole 40mg (milligram) QD (every day) and famotidine 20mg BID (twice a day). Please reevaluate the need for both agents, perhaps giving consideration to discontinuing use of pantoprazole. Resident 18 had a Pharmacy Consultation Report dated 3/11/22, which read, Comments: [Name of resident 18 removed] has orders for labs pursuant to a pharmacy recommendation, but at the time of this review they were not available in the medical record. The missing lab values include: Depakote level . Recommendation: Unless otherwise indicated, please ensure that ordered labs are obtained. Please disregard recommendation if these labs have been recently obtained. Resident 18 had a Pharmacy Consultation Report dated 3/11/22, which read, [Name of resident 18 removed] receives potentially duplicate therapy of Pantoprazole 40mg QD and Famotidine 20mg BID. Recommendation: Please reevaluate the need for both agents, perhaps giving consideration to discontinuing use of Pantoprazole. If dual therapy is to continue, it is recommended that a) the prescriber document an assessment of risk versus benefit, indicating that it continues to be a valid therapeutic intervention for this individual; and b) the facility interdisciplinary team ensures ongoing monitoring for effectiveness and potential adverse consequences. Resident 18 had a Medication Administration Record (MAR) order, which read, Depakote Sprinkles Capsule Sprinkle 125 MG (Divalproex Sodium) Give 250 mg by mouth four times a day for UNSPECIFIED DEMENTIA WITHOUT BEHAVIORAL DISTURBANCE -Start Date- 01/28/2022. An order within resident 18's Lab/Diagnostic Administration Report placed on 3/22/22 read, Valproic acid one time only for 1 Day. [Note: A Pharmacy Consultation Report from 2/15/22, indicated resident 18's physician should monitor a valproic acid trough concentration on the next convenient lab day and every 6 months. That indicated a delay of 35 days from the initial recommendation to the placement of the lab order for resident 18's valproic acid level.] Resident 18 had a MAR order which read, Famotidine Tablet 20 MG. Give 1 tablet by mouth two times a day for heartburn -Start Date- 12/01/2021. Resident 18 had a MAR order which read, Protonix Tablet Delayed Release 40 MG (Pantoprazole Sodium). Give 1 tablet by mouth one time a day for GERD (gastroesophageal reflux disease) -Start Date- 12/02/2021 -D/C (discontinue) Date- 03/21/2022. [Note: A Pharmacy Consultation Report from 2/15/22, indicated resident 18's physician should reevaluate the need for dual GERD treatments. That indicated a delay of 34 days from the initial recommendation to the adjustment to resident 18's medication management of GERD.] A Nursing Note, written by Unit Manager (UM) 1, and dated 3/21/22 read, Note Text: Pharm (Pharmacy) rec (recommendation) requests valproic acid lab r/t (related to) depakote use. MD ordered, POA (Power of Attorney) notified and consented. On 5/4/22 at 8:54 AM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated if the DNP told her to draw a lab on a resident she would write the order and put the requisition form in the lab book. LPN 1 stated the outside lab staff were at the facility every Tuesday. LPN 1 stated that she could order a lab for an immediate draw if ordered. LPN 1 stated the outside lab staff would draw the labs and would let her know who was completed by giving her the pink copy of the requisition form. LPN 1 stated that resident 4 often refused labs to be drawn but the refusal would be documented. LPN 1 stated the DNP would review the labs through the outside lab portal. On 5/4/22 at 9:57 AM, an interview was conducted with Unit Manager (UM) 1. UM 1 stated the pharmacist would attend the quality assurance meetings monthly with the MD and clinical team. UM 1 stated the pharmacist would make recommendations based off of the meeting and the pharmacist would email the recommendations to the DON and the UMs. UM 1 stated the recommendations were reviewed by the DON and the UMs. UM 1 stated that she would ensure that the recommendations were signed off by the MD. UM 1 stated there was an issue with the pharmacy recommendations that was identified with the new DON. UM 1 stated the old DON had a different process. UM 1 stated the old DON left in February 2022. UM 1 stated there were months that the pharmacy recommendations were not being followed through with.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure that each resident's drug regimen was free ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure that each resident's drug regimen was free from unnecessary drugs. An unnecessary drug is any drug when used in excessive dose; or for excessive duration; or without adequate monitoring; or without adequate indications for its use; or in the presence of adverse consequences which indicate the dose should be reduced or discontinued; or any combinations of the reasons above. Specifically, for 1 out of 26 sampled residents, a resident's hypertensive medications were not held when the blood pressure (BP) measurements were outside of the physician's ordered parameters. In addition, the Medical Director (MD) was not notified as ordered by the physician when the resident's BP measurements were outside of the physician's ordered parameters. Resident identifier: 4. Findings included: Resident 4 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, dementia with behavioral disturbance, need for assistance with personal care, type 2 diabetes mellitus with hyperglycemia, essential hypertension, atherosclerotic heart disease, chronic diastolic heart failure, and chronic kidney disease. Resident 4's medical record was reviewed on 5/3/22. A physician's order dated 2/4/22, documented carvedilol tablet 25 milligrams (mg) by mouth one time a day for hypertension. Hold if systolic blood pressure (SBP) < (less than) 110 or diastolic blood pressure (DBP) <60. Notify the MD if SBP > (greater than) 170. A review of the February 2022 Medication Administration Record (MAR) documented that resident 4's vital signs were not monitored as ordered by the physician prior to the administration of carvedilol. A review of the March 2022 MAR documented that resident 4's vital signs were not monitored as ordered by the physician prior to the administration of carvedilol from 3/1/22 to 3/21/22. The Pharmacy Consultation Report dated 3/11/22, documented [Name of resident 4 removed] has an order for Carvedilol that has pre-dose hold orders, but the MAR does not have pre-dose vital documentation for BP. The Lisinopril also has unclear hold directions. Please clarify the MAR. The Doctor of Nursing Practice (DNP) signed the recommendation on 3/21/22. A review of the March and April 2022 MAR documented the following entries when resident 4's vital signs were above the physician's ordered parameters for the carvedilol and the MD was not notified: a. On 3/23/22, SBP 178 b. On 3/24/22, SBP 174 c. On 3/29/22, SBP 188 d. On 4/4/22, SBP 176 e. On 4/5/22, SBP 178 f. On 4/23/22, SBP 173 g. On 4/24/22, SBP 186 A review of the April 2022 MAR documented the following entries when resident 4's vital signs were below the physician's ordered parameters and the carvedilol was administered: a. On 4/1/22, DBP 59 b. On 4/10/22, DBP 55 c. On 4/15/22, DBP 58 A physician's order dated 2/4/22, documented lisinopril 40 mg one time a day for hypertension. Hold for SBP <110 or <60. Notify the MD if SBP >170. A review of the February, March, and April 2022 MAR documented the following entries when resident 4's vital signs were above the physician's ordered parameters for the lisinopril and the MD was not notified: a. On 2/8/22, SBP 185 b. On 2/10/22, SBP 174 c. On 2/27/22, SBP 176 d. On 3/12/22, SBP 177 e. On 3/17/22, SBP 173 f. On 3/18/22, SBP 174 g. On 3/29/22, SBP 188 h. On 4/4/22, SBP 178 On 5/4/22 at 8:36 AM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated that the medication parameters would be on the physician's order. LPN 1 stated the resident BP must be input on the MAR prior to administering the medication. LPN 1 stated the system would not alert the nurse if the parameters were outside of the physician's order. LPN 1 stated that holding a medication for a DBP <60 was usually not a parameter. LPN 1 stated the general parameters were to notify the MD if the SBP was <110 or the pulse was <60. LPN 1 stated she would not hold the medication if the vital signs were outside the physician's ordered parameters but she would notify the MD. LPN 1 stated if the MD was in the facility she would notify verbally. LPN 1 stated if the vital signs were below the physician's ordered parameters or out of the residents normal baseline she would document in a nurses note. LPN 1 stated if a medication was held the MD or DNP were automatically notified by review of the documents. LPN 1 stated the DNP was in the facility almost daily and the DNP would review the residents MAR. LPN 1 further stated the order summary on the MAR would show the parameters prior to administering the medication and LPN 1 would notify the MD if the DBP was high. On 5/4/22 at 8:40 AM, an interview was conducted with Unit Manager (UM) 1. UM 1 stated that all physician's ordered parameters were discontinued yesterday [5/3/22] for all residents. UM 1 stated the physician's ordered parameters were reviewed with the MD. UM 1 stated she was unsure why all the physician's ordered parameters were discontinued. On 5/4/22 at 10:24 AM, a followup interview was conducted with UM 1. UM 1 stated the MD or DNP would be notified through the secure text system. UM 1 stated the secure text system auto deleted after the message was taken care of. UM 1 stated the DBP <60 should have been for the pulse.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Laboratory Services (Tag F0770)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not obtain laboratory (lab) services to meet the needs...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not obtain laboratory (lab) services to meet the needs of its residents. Specifically, for 1 out of 26 sampled residents, a resident had a physician's order for a blood draw to measure valproic acid levels and the lab was not completed. Resident identifier: 40. Findings included: Resident 40 was admitted to the facility on [DATE] with diagnoses that included atherosclerotic heart disease, hypothyroidism, dysphagia, and vitamin B12 deficiency anemia. Resident 40's medical record was reviewed on 5/4/22. A care plan focus dated 2/28/21, documented [Name of resident 40 removed] is at risk for infection r/t (related to) dementia, dysphagia and heart disease. An intervention documented Complete diagnostic imaging and labs as ordered. A physician's order dated 2/5/21, documented to complete a valproic acid level every 6 months starting on the 5th of the month. No documentation could be located indicating that the valproic acid level had been drawn, as ordered by the physician, on the scheduled date of 2/5/22. On 5/4/22 at 12:15 PM, an interview was conducted with Registered Nurse (RN) 1. RN 1 stated that she did not work during the first week of February 2022. RN 1 stated she did not remember if resident 40 had his labs drawn. RN 1 stated I know this is a big one, we wouldn't have skipped it, whoever was working. On 5/4/22 at 12:23 PM, an interview was conducted with Unit Manager (UM) 2. UM 2 stated the first week of February was when the labs for resident 40 should have been done. UM 2 requested additional time to review resident 40's medical record. On 5/4/22 at 1:05 PM, a followup interview was conducted with UM 2. UM 2 confirmed that the physician ordered labs had not been drawn in February 2022. UM 2 stated that she had called the facility physician for a new order so the labs could be drawn immediately.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure that each resident's medical record include...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure that each resident's medical record included documentation that indicated that the resident or resident's representative was provided education regarding the benefits and potential side effects of the influenza and pneumococcal immunizations; and that the resident either received the influenza and pneumococcal immunizations or did not receive the influenza and pneumococcal immunizations due to medical contraindications or refusal. Specifically, for 2 out of 26 sampled residents, the facility did not keep documentation within the residents' medical record regarding the residents' influenza consent status or education of the benefits and potential risks associated with the immunization. Resident identifiers: 15 and 43. Findings included: 1. Resident 43 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included, but not limited to, dementia with behavioral disturbance, Alzheimer's disease, cognitive communication deficit, encounter for immunization, memory deficit following nontraumatic intracerebral hemorrhage, mild protein-calorie malnutrition, anxiety disorder, and essential hypertension. Resident 43's medical record was reviewed on 5/5/22. A review of the immunization section of the medical record documented that resident 43 was administered the Influenza immunization on 11/1/21, and the consent status was complete. A Consent to Administer Influenza Vaccine dated 10/20/21, was provided and not included within resident 43's medical record. 2. Resident 15 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, Alzheimer's disease, dementia with behavioral disturbance, anxiety disorder, type 2 diabetes mellitus, moderate protein-calorie malnutrition, major depressive disorder, encounter for immunization, and dementia without behavioral disturbance. Resident 15's medical record was reviewed on 5/5/22. A review of the immunization section of the medical record documented that resident 15 was administered the Influenza immunization on 11/1/21, and the consent status was complete. A Consent to Administer Influenza Vaccine dated 10/20/21, was provided and not included within resident 15's medical record. On 5/5/22 at 2:46 PM, an interview was conducted with Unit Manager (UM) 2. UM 2 stated the immunization consents were to be done on admission. UM 2 stated the immunization consents were located in the admission packet. UM 2 stated that once the consents were signed they were uploaded in the resident medical record and the nurse would input the dates under the immunization tab.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

Based on observation and interview, it was determined, the facility did not treat each resident with respect and dignity and care for each resident in a manner and in an environment that promoted main...

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Based on observation and interview, it was determined, the facility did not treat each resident with respect and dignity and care for each resident in a manner and in an environment that promoted maintenance or enhancement of his or her quality of life. Specifically, staff members were observed standing over residents while the residents were provided with meal consumption assistance. In addition, on one occasion a resident was observed to be seated with other residents who were consuming their meal, while the resident was not provided with eating assistance timely. Findings included: On 5/2/22 at 12:06 PM, a resident, who required total assistance with meal consumption, was observed seated in the communal main dining room at a table next to their covered meal. Two other residents were also seated at the table with this resident. The other two residents were provided with their meal and began to consume their lunch while the resident who required total assistance with meals remained unable to consume their lunch. The resident waited from 12:06 PM until 12:28 PM, when the Social Services Director came to assist the resident with lunch meal consumption. [Note: This resident sat in front of her meal, while other residents were consuming their lunch meals for 22 minutes.] The Social Services Director then provided the resident with meal consumption assistance while standing over the resident to provide assistance. On 5/3/22 at 8:12 AM, Unit Manager (UM) 1 was observed to provide a resident with total assistance with consumption of their breakfast meal. UM 1 was observed to be standing over the resident while they provided the resident with assistance. On 5/3/22 at 12:12 PM, UM 1 was observed to provide a resident with total assistance with consumption of their lunch meal. UM 1 was observed to be standing over the resident while they provided the resident with assistance. On 5/5/22 at 8:13 AM, Licensed Practical Nurse (LPN) 1 was observed to provide a resident with total assistance with consumption of their breakfast meal. LPN 1 was observed to be standing over the resident while they provided the resident with assistance. On 5/5/22 at 8:14 AM, Certified Nursing Assistant (CNA) 2 was observed to provide a resident with total assistance with consumption of their breakfast meal. CNA 2 was observed to be standing over the resident while they provided the resident with assistance. On 5/5/22 at 8:25 AM, CNA 1 was observed to provide a resident with total assistance with consumption of their breakfast meal. CNA 1 was observed to be standing over the resident while they provided the resident with assistance. On 5/5/22 at 8:26 AM, CNA 3 was interviewed. CNA 3 stated a person that was providing a resident with assistance at a meal service should always be seated. CNA 3 stated the staff member should be seated while providing assistance because it made the resident feel comfortable and it was respectful. On 5/5/22 at 12:52 PM, CNA 4 was interviewed. CNA 4 stated staff who were providing a resident with assistance at a meal should be seated. CNA 4 stated the staff member should sit down before helping a resident with meal consumption because it would make the resident comfortable. CNA 4 stated the staff member should sit down, take their time and explain to the resident what they were eating.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not develop and implement a comprehensiv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment. Specifically, for 7 out of 26 sampled residents, the facility did not ensure implementation of a resident's care plan interventions regarding limited range of motion and contractures; for three residents, the facility did not update and implement interventions for fall prevention; and, for three residents, the facility was unable to demonstrate development and implementation of dementia related care plans. Resident identifiers: 3, 15, 16, 32, 45, 48, and 53. Findings included: 1. A resident with a care plan for contractures to their bilateral upper extremities and hands did not have care plan interventions implemented. Resident 15 was admitted to the facility on [DATE], with medical diagnoses that included, but were not limited to, dementia, Alzheimer's disease, need for assistance with personal cares, type 2 diabetes mellitus with diabetic peripheral angiopathy with gangrene, hypertension, hyperlipidemia, major depressive disorder, moderate protein calorie malnutrition, and anxiety disorder. On 5/2/22 at 8:45 AM, resident 15 was observed seated in the dining room, in a reclining wheel chair with their legs bent to the side, and a pillow was placed behind resident 15's legs. Resident 15 did not have any towels placed in their hands during this observation. At the time of this observation resident 15 was being provided with total assistance with breakfast meal consumption. On 5/4/22 at 9:05 AM, resident 15 was observed seated in their wheelchair in their bedroom. Resident 15 was looking out the window, and at the time of this observation resident 15 did not have a pillow behind her legs and did not have towels or cloths in her hands. On 5/4/22 at 11:09 AM, resident 15 was observed in their wheelchair and seated in the hallway. Resident 15 was making a whining noise and was wincing. Registered Nurse (RN) 1 did acknowledge resident 15 and stated that resident 15 had just received their morphine medication, and RN 1 stated resident 15 should feel less pain soon. At the time of this observation resident 15 did not have towels or cloths in her hands and did not have a pillow behind her legs. On 5/5/22, a review of resident 15's medical record was completed. The following were noted; Resident 15's Treatment Administration Record had an order which read, Hand towels to be placed in bilateral hands every shift for contractures -Start Date- 03/10/2022 1800 (6:00 PM). Resident 15 had a Care Plan Focus which read, [Name of resident 15 removed] has contractures in bilateral upper extremities and hands. Date Initiated: 03/10/2022. Interventions in place regarding this Care Plan Focus included; a. Hand towel encouraged to be placed in bilateral hands. Date Initiated: 03/10/2022; Revision on: 04/22/2022. b. Provide gentle ROM (range of motion) to upper and lower extremities. Date Initiated: 03/10/2022. c. PT (physical therapy), OT (occupational therapy), ST (speech therapy) to eval (evaluate) and treat as needed. On 5/4/22 at 9:05 AM, Certified Nursing Assistant (CNA) 6 was interviewed. CNA 6 stated they had worked with resident 15, for a long time. CNA 6 stated staff placed pillows behind resident 15's legs when resident 15 was in her wheelchair because of contractures. CNA 6 stated resident 15's contractures in her legs were getting worse. CNA 6 stated they did not know if resident 15 was having worsening ROM to her upper extremities or hands and CNA 6 stated they did not know of any interventions resident 15 had in place to prevent contractures or worsening ROM to their upper extremities. CNA 6 stated, You would have to ask the nurse. On 5/4/22 at 9:15 AM, CNA 3 was interviewed. CNA 3 stated staff placed pillows behind resident 15's legs while resident 15 was in their wheelchair to provide resident 15 with comfort and to prevent her legs from hitting the back of the chair. CNA 3 stated resident 15 did not have any issues with limited ROM in their upper extremities and there were no interventions in place for preventing decreased ROM to resident 15's upper extremities. CNA 3 stated resident 15 only had contractures to their knees. On 5/4/22 at approximately 9:20 AM, RN 1 was interviewed. RN 1 stated resident 15 did have contractures to her upper extremities and staff were to place cloths in resident 15's hands. RN 1 stated the CNA staff were to place the cloths in resident 15's hands daily to help prevent her hands from closing more and RN 1 stated CNA staff were also to provide resident 15 with exercises for her hands to prevent worsening ROM. RN 1 stated resident 15's contractures were in her hands as well as her legs, and resident 15 was on comfort care measures so the staff were trying to keep resident 15 comfortable. RN 1 stated the contractures do appear to cause resident 15 pain. RN 1 stated the presence of contractures was within resident 15's Care Plan and this would then relate with the CNA's Brain, which was a sheet that described the cares each resident on the unit required. Resident 15's section of the CNA Brain read, Dressing/splint care: Dressing [name of resident 15 removed] requires up to extensive to total assist of one to two staff to dress upper body and is dependent on dressing lower body and donning her shoes. [Note: Within resident 15's section of the CNA Brain there was no mention of contractures or limited ROM with applicable interventions.] On 5/4/22 at 9:41 AM, CNA 7, who worked for the facility as an agency CNA, was interviewed. CNA 7 stated resident 15 had issues with ROM. CNA 7 stated resident 15 would demonstrate that they were in pain and complained unless the resident was left in a specific position. CNA 7 stated resident 15 did not have any contractures. CNA 7 stated once resident 15 was placed in her wheelchair she wanted to be left in one position. CNA 7 stated if resident 15 did have contractures or had any interventions in place for limited ROM the CNAs would be prompted of this on their Activities of Daily Living (ADL) task reporting, or the CNA could learn of a resident's contractures or limited ROM interventions through report from the night shift CNA. On 5/4/22 at 11:49 AM, Unit Manager (UM) 2 was interviewed. UM 2 stated resident 15 was observed to have contractures to her lower extremities around the end of January 2022. UM 2 stated when a CNA observed resident 15's legs were contracted the facility did x-rays to ensure there were no issues, and UM 2 stated the x-rays indicated osteoporotic changes. UM 2 stated resident 15 did not have any limited ROM or contractures to their upper extremities. Upon review of resident 15's care plan, UM 2 stated, resident 15 did have a care plan initiated in March of 2022, which indicated resident 15 had bilateral upper extremity contractures. UM 2 stated either herself or UM 1 would have developed the Care Plan, and ensured the implementation of the care plan interventions. UM 2 stated staff should place towels in resident 15's hands and provide resident 15 with ROM exercises. UM 2 stated CNA staff would implement both of these interventions, and the CNAs should be aware of the interventions through review of the CNA Brain. UM 2 then reviewed the CNA Brain, and stated the interventions to prevent further decreased ROM in resident 15's upper extremities were not present on the CNA Brain. [Note: CNAs were not aware of the care plan interventions related to the contractures to resident 15's bilateral upper extremities and hands.] 2. The facility was unable to demonstrate the implementation of a Care Plan for a resident's diagnosis of dementia with behavioral disturbances. Resident 3 was admitted to the facility on [DATE] with medical diagnoses that included, but were not limited to, dementia with behavioral disturbances, wernicke's encephalopathy, anxiety disorder due to known physiological condition, pseudobulbar affect, muscle weakness, type 2 diabetes mellitus, and age-related osteoporosis. Observations were made of resident 3, while on the East wing unit. The following observations were noted; On 5/2/22 at 9:40 AM, resident 3 yelled shut the door. Resident 3 then slammed her bedroom door closed. On 5/2/22 at 10:53 AM, resident 3 was observed to accept a Tylenol pill from the nurse. Resident 3 then asked the nurse when they could be provided with the next Tylenol. Resident 3 then stated I want to sleep. On 5/2/22 at 12:58 PM, resident 3, using her wheelchair went to the nurses' station. Resident 3 stated they wanted a Tylenol. Resident 3 then stated they wanted candy. No staff acknowledged resident 3. On 5/2/22 at 1:25 PM, resident 3 returned to the nurses' station. Resident 3 asked staff for candy. CNA 9 stated resident 3 would have to wait for candy. At 1:28 PM, while still at the nurses' station resident 3 then asked the surveyor for candy. On 5/3/22 at 10:25 AM, resident 3, using her wheelchair, went to the nurses' station. Resident 3 asked Licensed Practical Nurse (LPN) 1 for candy. LPN 1 stated there was no candy, and resident 3 then stated they were going to bed. Resident 3 returned to her room, and LPN 1 then entered resident 3's room. Resident 3 stated they wanted a candy bar. LPN 1 noted to have no response to resident 3. Resident 3 then asked for Tylenol, and LPN 1 asked resident 3 if they were in pain. Resident 3 responded, yes. LPN 1 did not have resident 3 elaborate on pain and did not offer a pharmacological or non-pharmacological pain intervention. After several seconds, resident 3 then asked LPN 1 for candy, and LPN 1 stated they did not have any candy. On 5/3/22 at 11:15 AM, resident 3, using their wheelchair, went to the nurses' station. Resident 3 asked for candy. No staff were at the nurses' station as resident 3 asked for candy. Resident 3 then stated loudly, Tylenol. A staff member walked by and informed resident 3 it was not time for Tylenol, and the staff member stated they did not have any candy. On 5/3/22 at 11:23 AM, resident 3 was observed to yell from their room, Shut the door. Resident 3 then got up from her bed, and slammed her bedroom door shut. On 5/3/22 at 12:05 PM, resident 3 was observed, in the dining room, to eat 2 bites of her mashed potatoes. Resident 3 then stated to staff, I'm going to bed. Resident 3 left dining room by themselves and went to their bedroom. On 5/3/22 at 12:21 PM, resident 3 left her bed, and while using her wheelchair, went to the nurses' station. Resident 3 asked LPN 1 for Tylenol, and resident 3 was informed it was not time for Tylenol. Resident 3 then asked LPN 1 for candy, and LPN 1 responded there was no candy available. On 5/3/22 at 12:37 PM, resident 3, using their wheelchair, returned to the nurse's station. Resident 3 then stood from their wheelchair, and held onto the counter, and then asked LPN 1 for Tylenol. Resident 3 was told they would have to wait until 2:00 PM for Tylenol. Resident 3 then asked LPN 1 for candy, and LPN 1 responded they did not have any candy. On 5/3/22 at 2:30 PM, resident 3 was observed at the nurses' station. Resident 3 asked staff for Tylenol, and staff did not respond. On 5/3/22 at 2:36 PM, resident 3 was observed at the nurses' station. Resident 3 asked staff for Tylenol, and staff did not respond. Resident 3 then asked for candy, and staff did not respond. On 5/3/22 at 2:54 PM, resident 3 was observed at the nurses' station. Resident 3 asked staff for Tylenol, and staff did not respond. Resident 3 then asked for candy, and staff did not respond. On 5/4/22 at 10:08 AM, resident 3 was at the nurses' station. Resident 3 was accepting a Tylenol from LPN 1. LPN 1 asked resident 3 if they were in pain, and resident 3 responded yes and gave the pain a 10 out of 10 level. Resident 3 stated the pain was everywhere in her head. As of 10:29 AM, LPN 1 did not follow-up with resident 3 to identify if the Tylenol medication was effective. On 5/4/22 at 10:29 AM, resident 3 returned to the nurses' station. Resident 3 asked LPN 1 for Tylenol, and resident 3 was told it was not time for Tylenol. Resident 3 then asked LPN 1 for candy, and LPN 1 responded there was no candy. LPN asked resident if they would go to the activity, and resident 3 said they were going to bed. On 5/4/22 at 12:31 PM, resident 3 returned to the nurses' station. Resident 3 asked for Tylenol, and CNA 9 informed resident 3 it was not time for Tylenol. CNA 9 stated resident 3 would have to wait until 2:0 PM. On 5/4/22 at 12:34 PM, resident 3, while standing from their wheelchair, began to yell Tylenol. Resident 3 then stated they wanted to eat, and said, Feed me. On 5/5/22 at 10:35 AM, resident 3 was at the entrance to the dining room. Recreational Therapist (RT) 1 was attempting to entertain resident 3. After 1 minute, resident 3 stated they were going to bed. As resident 3 left the dining room to go to their room, resident 3 stopped at the nurses' station and asked LPN 1 for Tylenol. LPN 1 informed resident 3 it was not time for Tylenol. LPN 1 asked resident 3 if they enjoyed the activity and resident 3 responded, No, and then stated they were going to bed. On 5/5/22 at 10:38 AM, resident 3 returned to the nurses' station and said, Please Tylenol. LPN 1 responded to resident 3 that it was not time for Tylenol and that resident 3 could have Tylenol at 2:00 PM. On 5/5/22 at 11:01 AM, resident 3 left their room and returned to the nurses' station, Resident 3 stood from their wheelchair, and while holding onto the counter of the nurses' station, resident 3 asked for Tylenol. LPN 1 stated it was not time for Tylenol, and resident 3 then asked for an ibuprofen. LPN 1 did not ask resident 3 if they were in pain, but told resident 3 it was not time for any medications. Resident 3 then stated they had a headache, and LPN responded, Try not to scream. That may help your headache. On 5/5/22 at 11:20 AM, other residents were gathered to have coffee prior to lunch and were watching a movie. Resident 3 was not offered or encouraged to join in the dining room. At this time resident 3 remained in their bed. On 5/5/22 at 11:32 AM, resident 3 returned to the nurses' station. Resident 3 asked staff for Tylenol. LPN 1 stated resident 3 would have to wait until 2 PM for Tylenol. Resident 3 was offered a drink, and resident 3 responded, Yes and Tylenol. On 5/5/22 a review of resident 3's medical record was completed. The following were noted, Resident 3 had a Care Plan focus which read, RECREATION: [Name of resident 3 removed] exhibits alteration in thought process manifested by moderate cognitive impairment r/t (related to) dementia; needs reminders/ prompts/cues to choose activities; mood problem: anxiety; has little interest/pleasure in doing things. Date Initiated: 02/18/2022- Revision on: 02/18/2022. Interventions related to this care plan included; a. Check for satisfaction with leisure choices & supply with leisure materials PRN (as needed). Post calendar in room. b. Provide with opportunities to recall long/short term memories during activities. c. Encourage participation in accordance to comfort level and encourage a sense of inclusion and acceptance during activities. Encourage involvement in activities & provide positive praise to increase interest/pleasure during activities. d. Invite, encourage and involve in activities of importance/interest including:family/friend phone calls/visits, TV/movies, music, socials, cards, bingo, games, arts/crafts, painting/drawing, outdoors, reminisce, &/or special events. e. Engage in social/reminisce/discussion activities in accordance to past occupation/life role at a sewing company. Resident 3 had a Care Plan focus which read, [Name of resident 3 removed] has impaired cognitive function/dementia or impaired thought processes r/t Dementia. Date Initiated: 03/06/2022- Revision on: 03/06/2022. Interventions related to this Care Plan focus included; a. Administer medications as ordered. Monitor/document for side effects and effectiveness. b. Ask yes/no questions in order to determine the [name of resident 3 removed] needs. c. Communicate with the resident/family/caregivers regarding residents capabilities and needs. d. COMMUNICATION: Use [name of resident 3 removed] preferred name, [name of resident 3 removed]. Identify yourself at each interaction. Face [name of resident 3 removed] when speaking and make eye contact. Reduce any distractions- turn off TV, radio, close door etc. [Name of resident 3 removed] understands consistent, simple, directive sentences. Provide [name of resident 3 removed] with necessary cues- stop and return if agitated. e. Cue, reorient and supervise as needed. f. Present just one thought, idea, question or command at a time. [Note: The Care Plan did not indicate resident 3's Tylenol and candy seeking behaviors, and did not provide staff with possible interventions for this behavior.] On 5/3/22 at 12:56 PM, LPN 1 was interviewed. LPN 1 stated resident 3 did have a behavior of constantly asking for Tylenol and candy. When asked about interventions for resident 3's Tylenol and candy seeking behavior, LPN 1 stated, I don't know what has been tried. LPN 1 stated staff now tried to redirect resident 3 or just provided resident 3 with a reminder that it was not time for medication or candy. On 5/3/22 at 1:23 PM, CNA 9 was interviewed. CNA 9 stated resident 3 required extensive assistance with cares like using the bathroom, getting dressed, and eating, When she wants to eat. CNA 9 stated resident 3 did need consistent supervision, and CNA 9 stated, We have to watch her more now. CNA 9 stated resident 3 could get, worked up, from her behaviors like when resident 3 wanted a pain pill, wanted candy, wanted a drink, or wanted to sleep. CNA 9 stated if staff had time they tried to go down to resident 3's room and talk with her, but that did not happen regularly. CNA 9 then stated, staff had to remind resident 3 consistently about what was already provided like her pain medication. At this time UM 2 provided input, and stated, She is a normal dementia patient. She just can't remember. On 5/5/22 at 12:05 PM, RT 1 was interviewed. RT 1 stated all dementia residents' Care Plans were, based on the healing heart program. RT 1 stated the healing heart program was a part of the facility staff's dementia training, and RT 1 stated the different colors of the healing heart program correlated with a different level of functioning. RT 1 stated the goals and interventions of a resident's recreation Care Plan were based on the resident's level of functioning. The categories within the healing heart program could be a green healing heart which meant the resident was independent, a yellow healing heart which indicated the resident was higher functioning and need a little more stimulation, a red healing heart indicated moderate dementia, or a lavender healing heart indicated the resident had advanced dementia and would need more sensory based recreation. RT 1 was asked what level of the healing heart program resident 3 would fall within, and RT 1 stated they did not know. RT 1 stated the RT staff had forgotten to review resident 3's healing heart recreation level at her recent assessment. 3. The facility was unable to demonstrate the development and implementation of a Care Plan for a resident's diagnosis of dementia with behavioral disturbances. Resident 45 was admitted to the facility on [DATE] with medical diagnoses that included, but were not limited to, vascular dementia with behavioral disturbances, hallucinations, delusional disorders, major depressive disorder, reduced mobility, hypertension, muscle weakness, and mild protein-calorie malnutrition. On 05/2/22 at 8:25 AM, resident 45 was observed to pace in their wheelchair through halls, and entered other residents' rooms. On 5/2/22 at 10:21 AM, resident 45 continued to pace through the hall in her wheelchair, and sat in front of other residents' room doors. At this time, other residents on the East wing unit were gathered, and brought to the dining room for an activity. On 5/2/22 at 11:36 AM, resident 45 was assisted to the shower room, and was heard to yell, You are hurting me. Following resident 45's time in the shower room, resident 45 was observed to mumble more angrily and loudly at staff and residents. Resident 45 continued to pace into and out of other residents' rooms. At 11:45 AM, resident 45 was attempted to be directed toward the dining room, and resident 45 began to yell. Resident 45 was then allowed to continue to pace the hallways. Other residents were brought to the dining room to be seated for lunch service. On 5/2/22 at 12:59 PM, resident 45 was observed in her room. Resident 45 hollered at her roommate, resident 3. Resident 3 told resident 45, Stop. A resident from a nearby room then came out to the hallway and yelled, Can you make them stop screaming? At this time CNA 9 then entered the room of resident 45 and resident 3. Resident 45 continued to holler, and resident 3 began to ask for candy. CNA 9 left resident 45 and resident 3's room. Resident 45 continued to holler. CNA 9 stated, She can be very agitated, and we just try to calm her down. CNA 9 stated no, CNA 9 was not able to calm down resident 45 right now. On 5/2/22 at 1:34 PM, resident 45 was within their room and began to holler. A CNA entered resident 45's room and resident 45 continued to holler, with a howling type scream, until 1:42 PM. On 5/3/22 at 10:52 AM, resident 45 was observed in the sunroom area of the East wing unit. Resident 45 had another resident yell at her, Get out of here. This is my area. Not yours. Resident 45 then stated with a stutter, I guess I've been left here to die. On 5/3/22 at 10:55 AM, resident 45 paced into a resident room that was not her own. Staff attempted to redirect resident 45, and resident 45 began to holler, with a howling type scream. Resident 45 continued to holler until the staff member walked away from resident 45. Resident 45 then continued to pace through the hall. On 5/3/22 at 11:13 AM, resident 45 paced through the hallway. Staff attempted to redirect resident 45 from bumping into another resident, and resident 45 hollered. Resident 45 then stated to the staff member in stuttered voice, Shut up. That is not funny. On 5/3/22 at 11:22 AM, staff attempted to help resident 45 to change her shirt in resident 45's room. Resident 45 hollered, in a howling tone, No. A resident who walked down the hall then yelled at the room, Shut up. On 5/3/22 at 12:08 PM, resident 45 was assisted to her room to be provided assistance with lunch. Resident 45 began to scream while the CNA attempted to feed resident 45. Resident 45's roommate, resident 3, who was laid in their bed yelled, I want to sleep. The CNA who assisted resident 45 sat on the resident's bed while resident 45 continued to yell for 2 minutes. On 5/3/22 at 1:18 PM, resident 45 was observed in her bed. Resident 45 was alone in their room and had tried to take off their pants. Resident 45 was observed to be yelling, You are hurting me. A CNA who walked by, looked into the room and then continued to walk toward the other end of the East wing unit. On 5/4/22 at 10:03 AM, residents on the East wing unit were gathered in the dining room for snacks and hydration. Resident 45 remained in the hallway and mumbled to herself no staff attempted to redirect or invite resident 45 to the dining room. On 5/4/22 at 12:45 PM, resident 45 was observed in her room. Resident 45 pointed at her roommate, resident 3, and screamed, with a stuttered voice, You are a bitch. CNA 9 was within resident 45 and resident 3's room. CNA 9 was assisting resident 3 to consume ice cream, and resident 45 continued to scream, You're a bitch, and, I'm gonna kick your ass. On 5/4/22 at 12:59 PM, resident 45 was observed within her room, hollering, with a howling type scream. A resident from a different room came to the hall and yelled, Is someone going to do something about that screaming? I want to sleep. On 5/5/22 at 8:17 AM, resident 45 was observed to be in her wheelchair and seated in her room. Resident 45 was pointing at her roommate, and resident 45 called her roommate a Bitch several times. Resident 45 then left her room and paced in the hall while, in a stutter voice, she stated, I'm sick of the baby. On 5/5/22 at 10:20 AM, residents were gathered in the East wing dining room for an activity. Resident 45 remained in the hallway and mumbled to herself. Other residents were gathered in the dining room, in a circle, while they conversed and had a snack. At 10:38 AM, resident 45 remained in the same position in the hallway, and mumbled to herself. No staff interacted with resident 45 during this time. On 5/5/22 at 10:41 AM, CNA 11 was observed to attempt to redirect resident 45 toward her room. Resident 45 then began to holler. CNA 11 stated that resident 45 seemed, agitated all the time. From 10:41 AM until 10:49 AM, CNA 11 remained in resident 45's room, and attempted to calm the resident. Resident 45 continued to holler from 10: 41 AM until 10:49 AM. At this time, CNA 11 placed the call light on and LPN 1 went to resident 45's room to assist. As the door was open, resident 45 was observed to repeatedly yell, You are hurting me, and, Stop. On 5/5/22 at 10:51 AM, CNA 11 left resident 45's room. CNA 11 was interviewed about the incident. CNA 11 stated this was her first shift on the east wing unit, and CNA 11 stated they had not previously worked with resident 45. CNA 11 stated they did not know any of resident 45's behaviors at the beginning of their shift, and CNA 11 was unaware of interventions that could be tried if resident 45 began to experience behaviors. CNA 11 stated they learn from this interaction with resident 45 that if resident 45 experienced behaviors it was best to step away. On 5/5/22 at 10:54 AM, LPN 1 was interviewed. LPN 1 stated there were no guides that described to the CNA's all the resident's different behaviors and interventions. LPN 1 stated, we generally have the same CNAs. LPN 1 stated, for CNA 11, since it was her first day LPN 1 would have liked the CNA to come early to their shift. At that time LPN 1 would have provided pointers or information on how certain residents responded to interactions, but CNA 11 had ran late for the start of her shift. LPN 1 stated they were unable to provide CNA 11 with any information prior to the start of CNA 11's shift. On 5/5/22, a review of resident 45's medical record was completed. The following were noted; Resident 45 had a Care Plan focus, related to the activities' department, which read, RECREATION: [Name of resident 45 removed] exhibits alteration in thought process manifested by cognitive impairment r/t dementia; needs reminders/prompts/cues to choose activities; communication difficulties: fragmented thought process; mood problem: psychotic disorder/depression; has physical/verbal behaviors at times. Date Initiated: 04/11/2022. Interventions related to this Care Plan focus included; a. Check for satisfaction with leisure choices & supply with leisure materials PRN. b. Post calendar in room. c. Provide with opportunities to recall long term memories during activities. d. Encourage positive statements/feelings/gestures to increase mood during activities. e. Use validation to help re-direct behaviors and be calm in approach. f. Provide 1:1 (one on one) visit 1 x weekly. g. Engage in red healing heart activities PRN. Engage in my ways preference including: dancing, chicken in a biscuit, bottled Dr. Pepper, listening to music and balloon ball. Deep breathing and taking the time to acknowledge her helps to reduce agitation. h. Invite, encourage and involve in activities of importance/interest including: family/friend phone calls/visits, TV/movies, music, pets, socializing, outdoors, bingo, painting/drawing, adapted games/sports (balloon volleyball), reminisce, &/or special events. i. Support and engage in social/reminisce/discussion activities in accordance to past occupation/life role as a volunteer. [Note: Within resident 45's Care Plan, there was no Care Plan focus related to cognitive function/dementia or impaired thought processes as of 5/3/22.] On 5/4/22 at 12:49 PM, CNA 9 was interviewed. CNA 9 stated resident 45 did best when she could avoid large, loud interactions. CNA 9 stated if resident 45 was experiencing a behavior like yelling, crying, or appeared agitated, CNA 9 would redirect resident 45 to a quiet area. CNA 9 stated at times this could be difficult because the CNA staff were working with other residents, or leading other activities with a group of the east wing residents. On 5/5/22 at 12:05 PM, RT 1 was interviewed about resident 45's recreation related care Plan. RT 1 stated resident 45 was still a newer admit to the facility, and the Activities Department had not completed their quarterly assessment on resident 45. RT 1 stated it could be difficult to include resident 45 in any group activities, but resident 45 enjoyed the time she spent with her son. RT 1 stated the indication that resident 45 was a, red healing heart, actually came from resident 45's stay at a sister facility. RT 1 stated resident 45 had not yet had a formal evaluation completed by this facility. RT 1 stated resident 45's care plan would have to be updated to match her current level of functioning. 4. The facility was unable to demonstrate the implementation of a Care Plan for a resident's diagnosis of dementia without behavioral disturbances. Resident 16 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, dementia without behavioral disturbance, need f[TRUNCATED]
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not ensure residents who displayed or we...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined, the facility did not ensure residents who displayed or were diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being. Specifically, for 3 out of 26 sampled residents, the facility was unable to demonstrate development and implementation of interventions for managing residents' dementia with behavioral disturbances. Resident identifiers: 3, 16, and 45. Findings included: 1. Resident 3 was admitted to the facility on [DATE] with medical diagnoses that included, but were not limited to, dementia with behavioral disturbances, wernicke's encephalopathy, anxiety disorder due to known physiological condition, pseudobulbar affect, muscle weakness, type 2 diabetes mellitus, and age-related osteoporosis. Observations were made of resident 3, while on the East wing unit. The following observations were noted; On 5/2/22 at 9:40 AM, resident 3 yelled shut the door. Resident 3 then slammed her bedroom door closed. On 5/2/22 at 10:53 AM, resident 3 was observed to accept a Tylenol pill from the nurse. Resident 3 then asked the nurse when they could be provided with the next Tylenol. Resident 3 then stated, I want to sleep. On 5/2/22 at 12:58 PM, resident 3, using her wheelchair, went to the nurses' station. Resident 3 stated they wanted a Tylenol. Resident 3 then stated they wanted candy. No staff acknowledged resident 3. On 5/2/22 at 1:25 PM, resident 3 returned to the nurses' station. Resident 3 asked staff for candy. Certified Nursing Assistant (CNA) 9 stated resident 3 would have to wait for candy. At 1:28 PM, while still at the nurses' station resident 3 then asked the surveyor for candy. On 5/3/22 at 10:25 AM, resident 3, using her wheelchair, went to the nurses' station. Resident 3 asked Licensed Practical Nurse (LPN) 1 for candy. LPN 1 stated there was no candy, and resident 3 then stated they were going to bed. Resident 3 returned to her room, and LPN 1 then entered resident 3's room. Resident 3 stated they wanted a candy bar. LPN 1 noted to have no response to resident 3. Resident 3 then asked for Tylenol, and LPN 1 asked resident 3 if they were in pain. Resident 3 responded, yes. LPN 1 did not have resident 3 elaborate on pain and did not provide resident 3 with any pain intervention, either pharmacological or non-pharmacological. After several seconds, resident 3 then asked LPN 1 for candy, and LPN 1 stated they did not have any candy. On 5/3/22 at 11:15 AM, resident 3, using their wheelchair, went to the nurses' station. Resident 3 asked for candy. No staff were at the nurses' station as resident 3 asked for candy. Resident 3 then stated loudly, Tylenol. A staff member walked by, and informed resident 3 it was not time for Tylenol, and the staff member stated they did not have any candy. The staff member did not ask resident 3 if they were in pain. On 5/3/22 at 11:23 AM, resident 3 was observed to yell from their room, Shut the door. Resident 3 then got up from her bed, and slammed her bedroom door shut. On 5/3/22 at 12:05 PM, resident 3 was observed, in the dining room, to eat 2 bites of her mashed potatoes. Resident 3 then stated to staff, I'm going to bed. Resident 3 left dining room by themselves, and went to their bedroom. On 5/3/22 at 12:21 PM, resident 3 left her bed, and while using her wheelchair, went to the nurses' station. Resident 3 asked LPN 1 for Tylenol, and resident 3 was informed it was not time for Tylenol. Resident 3 was not asked if they were in pain. Resident 3 then asked LPN 1 for candy, and LPN 1 responded there was no candy available. On 5/3/22 at 12:37 PM, resident 3, using their wheelchair, returned to the nurse's station. Resident 3 then stood from their wheelchair and while they held onto the counter resident 3 asked LPN 1 for Tylenol. LPN 1 did not ask resident 3 if they were in pain. Resident 3 was told they would have to wait until 2:00 PM for Tylenol. Resident 3 then asked LPN 1 for candy, and LPN 1 responded they did not have any candy. On 5/3/22 at 2:30 PM, resident 3 was observed at the nurses' station. Resident 3 asked staff for Tylenol, and staff did not respond. On 5/3/22 at 2:36 PM, resident 3 was observed at the nurses' station. Resident 3 asked staff for Tylenol, and staff did not respond. Resident 3 then asked for candy, and staff did not respond. On 5/3/22 at 2:54 PM, resident 3 was observed at the nurses' station. Resident 3 asked staff for Tylenol, and staff did not respond. Resident 3 then asked for candy, and staff did not respond. On 5/4/22 at 10:08 AM, resident 3 was at the nurses' station. Resident 3 accepted a Tylenol from LPN 1. LPN 1 asked resident 3 if they were in pain, and resident 3 responded yes, and stated their pain level was at a 10 out of 10. Resident 3 stated the pain was everywhere in her head. As of 10:29 AM, LPN 1 did not follow-up with resident 3 to identify if the Tylenol medication was effective. On 5/4/22 at 10:29 AM, resident 3 returned to the nurses' station. Resident 3 asked LPN 1 for Tylenol, and resident 3 was told it was not time for Tylenol. Resident 3 then asked LPN 1 for candy, and LPN 1 responded there was no candy. LPN asked resident 3 if they would go to the activity, and resident 3 said they were going to bed. On 5/4/22 at 12:31 PM, resident 3 returned to the nurses' station. Resident 3 asked for Tylenol, and CNA 9 informed resident 3 it was not time for Tylenol. CNA 9 stated resident 3 would have to wait until 2 PM. CNA 9 did not ask resident 3 if they were experiencing pain. On 5/4/22 at 12:34 PM, resident 3, while standing from their wheelchair, began to yell Tylenol. Resident 3 then stated they wanted to eat, and stated, Feed me. On 5/5/22 at 10:35 AM, resident 3 was at the entrance to the dining room. Recreational Therapist (RT) 1 was attempting to entertain resident 3. After 1 minute, resident 3 stated they were going to bed. As resident 3 left the dining room to go to their room, resident 3 stopped at the nurses' station and asked LPN 1 for Tylenol, and LPN 1 informed resident 3 it was not time for Tylenol. LPN 1 asked resident 3 if they enjoyed the activity, and resident 3 responded No. Resident 3 then stated they were going to bed. On 5/5/22 at 10:38 AM, resident 3 returned to the nurses' station and said, Please Tylenol. LPN 1 responded to resident 3 that it was not time for Tylenol and that resident 3 could have Tylenol at 2:00 PM. Resident 3 was not asked if they were in pain. On 5/5/22 at 11:01 AM, resident 3 left their room and returned to the nurses' station, Resident 3 stood from their wheelchair, and while holding onto the counter of the nurses' station, resident 3 asked for Tylenol. LPN 1 stated it was not time for Tylenol, and resident 3 then asked for an ibuprofen. LPN 1 did not ask resident 3 if they were in pain, but told resident 3 it was not time for any medications. Resident 3 then stated they had a headache, and LPN 1 responded, Try not to scream. That may help your headache. On 5/5/22 at 11:20 AM, other residents were gathered to have coffee prior to lunch and were watching a movie. Resident 3 was not offered or encouraged to join in the dining room. At this time resident 3 remained in their bed. On 5/5/22 at 11:32 AM, resident 3 returned to the nurses' station. Resident 3 asked staff for Tylenol. LPN 1 stated resident 3 would have to wait until 2:00 PM for Tylenol. Resident 3 was offered a drink, and resident 3 responded, Yes and Tylenol. On 5/5/22 a review of resident 3's medical record was completed. The following were noted, Resident 3 had a physician's order in the Medication Administration Record (MAR) which read, Acetaminophen Tablet. Give 650 mg (milligrams) by mouth three times a day for Headache -Start Date- 02/24/2022 1900 (7:00 PM). a. In May 2022, for 86% of the acetaminophen medication administrations, resident 3's pain level was documented at 0 out of 10. b. In April 2022, for 93% of the acetaminophen medication administrations, resident 3's pain level was documented at 0 out of 10. c. In March 2022, for 89% of the acetaminophen medication administrations, resident 3's pain level was documented at 0 out of 10. Resident 3 had a physician's order which read, Record non-pharmacological pain: 1=repositioning/ limb, elevation; 2=reassurance/ emotional support; 3=distraction/ diversionary activities; 4=ROM (range of motion)/ ambulation/ stretching; 5=rest period/ quiet environment; 6=deep breathing/ relaxation exercises; 7=massage/ therapeutic touch; 8=application of ice/ heat pack; 9=laughter/ socialization; 10=Aroma therapy; 11=NO PAIN PRESENT. every shift for pain record non pharmacological code and number of episodes a. In May 2022, resident 3's pain level was documented at a level of 0 out of 10 for 100% of the occurrences, and No Pain Present was coded as the non-pharmacological pain intervention. b. In April 2022, resident 3's pain level was documented at a level of 0 out of 10 for 93% of the occurrences, and resident 3's pain level was coded as 1 out of 10 at 7% of the occurrences. Resident 3 was not offered non-pharmacological pain interventions in April 2022. c. In March 2022, resident 3's pain level was documented at a level of 0 out of 10 for 67% of the occurrences, and resident 3's pain level was coded as 1 or 2 out of 10 at 10% of the occurrences. On 70% of the occurrences resident 3 was not provided with any non-pharmacological pain interventions. Within the CNA charting of Activities of Daily Living (ADL) task reporting was a Behavior Monitoring section. The CNA documentation of behavior monitoring of resident 3 for the past 30 days was reviewed. The following was noted; a. At 83% of the occurrences of behavior monitoring documentation, the CNA staff coded, Not Applicable, or None of the above observed b. At 11% of the occurrences of behavior monitoring documentation, the CNA staff coded, Yelling. c. On 1 of the 80 occurrences of behavior monitoring documentation, the CNA staff coded, Repeats movement. d. On 4 of the 80 occurrences of behavior monitoring documentation, the CNA staff coded, Wandering. [Note: On more than 80% of the occurrences of staff behavior monitoring documentation staff did not document that resident 3 exhibited any behaviors.] Resident 3 had a Care Plan focus which read, RECREATION: [Name of resident 3 removed] exhibits alteration in thought process manifested by moderate cognitive impairment r/t (related to) dementia; needs reminders/ prompts/cues to choose activities; mood problem: anxiety; has little interest/pleasure in doing things. Date Initiated: 02/18/2022- Revision on: 02/18/2022. Interventions related to this Care Plan included; a. Check for satisfaction with leisure choices & supply with leisure materials PRN (as needed). Post calendar in room. b. Provide with opportunities to recall long/short term memories during activities. c. Encourage participation in accordance to comfort level and encourage a sense of inclusion and acceptance during activities. Encourage involvement in activities & provide positive praise to increase interest/pleasure during activities. d. Invite, encourage and involve in activities of importance/interest including:family/friend phone calls/visits, TV/movies, music, socials, cards, bingo, games, arts/crafts, painting/drawing, outdoors, reminisce, &/or special events. e. Engage in social/reminisce/discussion activities in accordance to past occupation/life role at a sewing company. Resident 3 had a Care Plan focus which read, [Name of resident 3 removed] has impaired cognitive function/dementia or impaired thought processes r/t Dementia. Date Initiated: 03/06/2022- Revision on: 03/06/2022. Interventions related to this Care Plan focus included; a. Administer medications as ordered. Monitor/document for side effects and effectiveness. Date Initiated: 03/06/2022. b. Ask yes/no questions in order to determine the [name of resident 3 removed] needs. Date Initiated: 03/06/2022. c. Communicate with the resident/family/caregivers regarding residents capabilities and needs. Date Initiated: 03/06/2022. d. COMMUNICATION: Use [name of resident 3 removed] preferred name, [name of resident 3 removed]. Identify yourself at each interaction. Face [name of resident 3 removed] when speaking and make eye contact. Reduce any distractions- turn off TV, radio, close door etc. [Name of resident 3 removed] understands consistent, simple, directive sentences. Provide [name of resident 3 removed] with necessary cues- stop and return if agitated. Date Initiated: 03/06/2022. e. Cue, reorient and supervise as needed. Date Initiated: 03/06/2022. f. Present just one thought, idea, question or command at a time. Date Initiated: 03/06/2022 [Note: The Care Plan did not indicate resident 3's Tylenol and candy seeking behaviors, and did not provide staff with possible interventions for this behavior.] On 5/3/22 at 12:56 PM, LPN 1 was interviewed. LPN 1 stated resident 3 did have a behavior of constantly asking for Tylenol and candy. LPN 1 stated when they assessed resident 3's pain level they would listen to the resident, and also look for physical indicators of pain to understand resident 3's pain level. When asked about interventions for resident 3's Tylenol and candy seeking behavior, LPN 1 stated, I don't know what has been tried. LPN 1 stated staff now tried to redirect resident 3 or just provided resident 3 with a reminder that it was not time for medication or candy. On 5/3/22 at 1:23 PM, CNA 9 was interviewed. CNA 9 stated resident 3 required extensive assistance with cares like using the bathroom, getting dressed, and eating, When she wants to eat. CNA 9 stated resident 3 required consistent supervision, and CNA 9 stated We have to watch her more now. CNA 9 stated resident 3 could get, worked up, from her behaviors like when resident 3 wanted a pain pill, wanted candy, wanted a drink, or wanted to sleep. CNA 9 stated if staff had time they tried to go down to resident 3's room and talk with her, but that did not happen regularly. CNA 9 then stated, staff had to remind resident 3 consistently about what was already provided like her pain medication. At this time Unit Manager (UM) 2 provided input, and stated, She is a normal dementia patient. She just can't remember. On 5/5/22 at 12:05 PM, Recreational Therapist (RT) 1 was interviewed. RT 1 stated all dementia resident Care Plans were, based on the healing heart program. RT 1 stated the healing heart program was a part of the facility staff's dementia training, and RT 1 stated the different color of the healing heart program correlated with a different level of functioning. RT 1 stated the goals and interventions of a resident's recreation Care Plan were based on the resident's level of functioning. RT 1 stated the levels within the healing heart program could be a green healing heart which meant the resident was independent, a yellow healing heart which indicated the resident was higher functioning and needed a little more stimulation, a red healing heart indicated moderate dementia, or a lavender healing heart indicated the resident had advanced dementia and would need more sensory based recreation. RT 1 was asked what level of the healing heart program resident 3 fell within, and RT 1 stated they did not know. RT 1 stated the RT staff had forgotten to review resident 3's healing heart recreation level at her recent assessment. 2. Resident 45 was admitted to the facility on [DATE] with medical diagnoses that included, but were not limited to, vascular dementia with behavioral disturbances, hallucinations, delusional disorders, major depressive disorder, reduced mobility, hypertension, muscle weakness, and mild protein-calorie malnutrition. Observations were made of resident 45, while on the East wing unit. The following observations were noted; On 5/2/22 at 8:25 AM, resident 45 was observed to pace in their wheelchair through halls, and entered other residents' rooms. On 5/2/22 at 10:21 AM, resident 45 continued to pace through the hall in her wheelchair, and sat in front of other residents' room doors. At this time, other residents on the East wing unit were gathered, and brought to the dining room for an activity. On 5/2/22 at 11:36 AM, resident 45 was assisted to the shower room, and was heard to yell, You are hurting me. Following resident 45's time in the shower room, resident 45 was observed to mumble more angrily and loudly at staff and residents. Resident 45 continued to pace into and out of other residents' rooms. At 11:45 AM, resident 45 was attempted to be directed toward the dining room, and resident 45 began to yell. Resident 45 was then allowed to continue to pace the hallways. Other residents were brought to the dining room to be seated for lunch service. On 5/2/22 at 12:59 PM, resident 45 was observed in her room. Resident 45 hollered at her roommate, resident 3. Resident 3 told resident 45, Stop. A resident from a nearby room then came out to the hallway and yelled, Can you make them stop screaming? At this time CNA 9 then entered the room of resident 45 and resident 3. Resident 45 continued to holler, and resident 3 began to ask for candy. CNA 9 left resident 45 and resident 3's room. Resident 45 continued to holler. CNA 9 stated, She can be very agitated, and we just try to calm her down. CNA 9 stated no, CNA 9 was not able to calm down resident 45 right now. On 5/2/22 at 1:34 PM, resident 45 was within their room and began to holler. A CNA entered resident 45's room and resident 45 continued to holler, with a howling type scream, until 1:42 PM. On 5/3/22 at 10:52 AM, resident 45 was observed in the sunroom area of the East wing unit. Resident 45 had another resident yell at her, Get out of here. This is my area. Not yours. Resident 45 then stated with a stutter, I guess I've been left here to die. On 5/3/22 at 10:55 AM, resident 45 paced into a resident room that was not her own. Staff attempted to redirect resident 45, and resident 45 began to holler, with a howling type scream. Resident 45 continued to holler until the staff member walked away from resident 45. Resident 45 then continued to pace through the hall. On 5/3/22 at 11:13 AM, resident 45 paced through the hallway. Staff attempted to redirect resident 45 from bumping into another resident, and resident 45 hollered. Resident 45 then stated to the staff member in stuttered voice, Shut up. That is not funny. On 5/3/22 at 11:22 AM, staff attempted to help resident 45 to change her shirt in resident 45's room. Resident 45 hollered, in a howling tone, No. A resident who walked down the hall then yelled at the room, Shut up. On 5/3/22 at 12:08 PM, resident 45 was assisted to her room to be provided assistance with lunch. Resident 45 began to scream while the CNA attempted to feed resident 45. Resident 45's roommate, resident 3, who was laid in their bed yelled, I want to sleep. The CNA who assisted resident 45 sat on the resident's bed while resident 45 continued to yell for 2 minutes. On 5/3/22 at 1:18 PM, resident 45 was observed in her bed. Resident 45 was alone in their room and had tried to take off their pants. Resident 45 was observed to be yelling, You are hurting me. A CNA who walked by, looked into the room and then continued to walk toward the other end of the East wing unit. On 5/4/22 at 10:03 AM, residents on the East wing unit were gathered in the dining room for snacks and hydration. Resident 45 remained in the hallway and mumbled to herself no staff attempted to redirect or invite resident 45 to the dining room. On 5/4/22 at 12:45 PM, resident 45 was observed in her room. Resident 45 pointed at her roommate, resident 3, and screamed, with a stuttered voice, You are a bitch. CNA 9 was within resident 45 and resident 3's room. CNA 9 was assisting resident 3 to consume ice cream, and resident 45 continued to scream, You're a bitch, and, I'm gonna kick your ass. On 5/4/22 at 12:59 PM, resident 45 was observed within her room, hollering, with a howling type scream. A resident from a different room came to the hall and yelled, Is someone going to do something about that screaming? I want to sleep. On 5/5/22 at 8:17 AM, resident 45 was observed to be in her wheelchair and seated in her room. Resident 45 was pointing at her roommate, and resident 45 called her roommate a Bitch several times. Resident 45 then left her room and paced in the hall while, in a stutter voice, she stated, I'm sick of the baby. On 5/5/22 at 10:20 AM, residents were gathered in the East wing dining room for an activity. Resident 45 remained in the hallway and mumbled to herself. Other residents were gathered in the dining room, in a circle, while they conversed and had a snack. At 10:38 AM, resident 45 remained in the same position in the hallway, and mumbled to herself. No staff interacted with resident 45 during this time. On 5/5/22 at 10:41 AM, CNA 11 was observed to attempt to redirect resident 45 toward her room. Resident 45 then began to holler. CNA 11 stated that resident 45 seemed, agitated all the time. From 10:41 AM until 10:49 AM, CNA 11 remained in resident 45's room, and attempted to calm the resident. Resident 45 continued to holler from 10:41 AM until 10:49 AM. At this time, CNA 11 placed the call light on and LPN 1 went to resident 45's room to assist. As the door was open, resident 45 was observed to repeatedly yell, You are hurting me, and, Stop. On 5/5/22 at 10:51 AM, CNA 11 left resident 45's room. CNA 11 was interviewed about the incident. CNA 11 stated this was her first shift on the East wing unit, and CNA 11 stated they had not previously worked with resident 45. CNA 11 stated they did not know any of resident 45's behaviors at the beginning of their shift, and CNA 11 was unaware of interventions that could be tried if resident 45 began to experience behaviors. CNA 11 stated they learn from this interaction with resident 45 that if resident 45 experienced behaviors it was best to step away. On 5/5/22 at 10:54 AM, LPN 1 was interviewed. LPN 1 stated there were no guides that described to the CNA's all the resident's different behaviors and interventions. LPN 1 stated, we generally have the same CNAs. LPN 1 stated, for CNA 11, since it was her first day LPN 1 would have liked the CNA to come early to their shift. At that time LPN 1 would have provided pointers or information on how certain residents responded to interactions, but CNA 11 had ran late for the start of her shift. LPN 1 stated they were unable to provide CNA 11 with any information prior to the start of CNA 11's shift. On 5/5/22 a review of resident 45's medical record was completed. The following were noted; Resident 45 had a Care Plan focus, related to the activities department, which read, RECREATION: [Name of resident 45 removed] exhibits alteration in thought process manifested by cognitive impairment r/t dementia; needs reminders/prompts/cues to choose activities; communication difficulties: fragmented thought process; mood problem: psychotic disorder/depression; has physical/verbal behaviors at times. Date Initiated: 04/11/2022- Revision on: 04/11/2022. Interventions related to this Care Plan focus included; a. Check for satisfaction with leisure choices & supply with leisure materials PRN. b. Post calendar in room. c. Provide with opportunities to recall long term memories during activities. d. Encourage positive statements/feelings/gestures to increase mood during activities. e. Use validation to help re-direct behaviors and be calm in approach. f. Provide 1:1(one on one) visit 1 x weekly. g. Engage in red healing heart activities PRN. Engage in my ways preference including: dancing, chicken in a biscuit, bottled Dr. Pepper, listening to music and balloon ball. Deep breathing and taking the time to acknowledge her helps to reduce agitation. h. Invite, encourage and involve in activities of importance/interest including: family/friend phone calls/visits, TV/movies, music, pets, socializing, outdoors, bingo, painting/drawing, adapted games/sports (balloon volleyball), reminisce, &/or special events. i. Support and engage in social/reminisce/discussion activities in accordance to past occupation/life role as a volunteer. [Note: Within resident 45's Care Plan, there was no Care Plan focus related to cognitive function/dementia or impaired thought processes as of 5/3/22.] Resident 45 had a physician's order, which indicated for nursing staff to document any behaviors, indicate the intervention put in place related to those behaviors, specify the number of episodes, and determine the outcome of the applied interventions to control the behaviors. Within the April 2022 MAR and Treatment Administration Record for behavior monitoring, resident 45 was documented to have exhibited behaviors on 97% of the occurrences. The behaviors charted included one to three of the following; Afraid/Panic, Anger or Screaming/Yelling. At 18% of the documented occurrences of resident 45's behaviors staff did not provide any interventions. A Skilled Nursing Note charted on 4/3/22, read Note Text: [Name of resident 45 removed] current reason for skilled stay is Resident is receiving skilled nursing care for medication management, LTC (long term care) and assists with ADL's r/t dx/PMH (diagnoses/ past medical history) of vascular dementia with behavioral disturbance, hallucinations, delusions . Alertness/ Cognition/ Orientation: Resident a/o x1 (alert and oriented times 1) to self. She is unable to verbalize needs and wants - she starts a sentence then it turns into gibberish. Longterm and shortterm memory impairment.; Mood/Adjustment to Facility: Resident presents asagitated (sic) with frequent yelling - she is difficult to redirect . An Alert Note charted on 4/20/22, read Note Text: At 0010 (12:10 AM) resident was heard screaming in her room. She was sitting on the edge of her bed hitting her right arm. She was assisted to a lying position by nurse and CNA's. Aides (CNA) changed the residents brief while she continued to hit herself and yell. Nurse attempted to administer Tylenol but patient refused. She calmed down and is currently sleeping in bed . An Orders Administration Note for resident 45's hydroxyzine medication, charted on 4/26/22, read Resident in hallway yelling at everyone. On 5/4/22 at 12:49 PM, CNA 9 was interviewed. CNA 9 stated resident 45 did best when she could avoid large, loud interactions. CNA 9 stated if resident 45 was experiencing a behavior of yelling, crying or appeared agitated, CNA 9 would redirect resident 45 to a quiet area. CNA 9 stated at times this could be difficult because the CNA staff were working with other residents or leading other activities with a group of the East wing residents. On 5/5/22 at 12:05 PM, RT 1 was interviewed. RT 1 stated resident 45 was still a newer admit to the facility, and the Activities Department had not completed their quarterly assessment on resident 45. RT 1 stated it could be difficult to include resident 45 in any group activities, but resident 45 enjoyed the time she spent with her son. RT 1 stated the indication on resident 45's care plan that they were a, red healing heart, actually came from resident 45's stay at a sister facility. RT 1 stated resident 45 had not yet had a formal evaluation completed by this facility. RT 1 stated resident 45's care plan would have to be updated and did not reflect resident 45's evaluation at this facility. 3. Resident 16 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, dementia without behavioral disturbance, need for assistance with personal care, major depressive disorder, type 2 diabetes mellitus, essential hypertension, and chronic kidney disease stage 3. On 5/2/22 at 6:42 AM, the survey team was completing Coronavirus disease screening at the desk in the main lobby. A banging on the door inside the East unit was heard. The Medical Records staff member stated that she thought the sound was from resident 16. On 5/3/22, the following observations were conducted of resident 16 banging on the locked door from the East unit to the main lobby. During these times resident 16 was not provided redirection from staff. At 8:57 AM, 9:03 AM, 9:11 AM, 9:43 AM, 9:58 AM, 10:21 AM, 10:35 AM, 10:42 AM, 11:15 AM, 11:28 AM, 12:04 PM, 12:14 PM, 12:33 PM, 12:45 PM, 1:17 PM, 1:41 PM, 1:47 PM, 1:52 PM, 1:59 PM, 2:10 PM, 2:28 PM, 2:32 PM, 2:37 PM, 2:52 PM, 2:59 PM, and 3:08 PM. On 5/3/22 at 9:56 AM, an activity was observed to be provided by staff in the East unit dining room. Resident 16 was not participating in the activity. Resident 16's medical record was reviewed on 5/3/22. A quarterly Minimum Data Set assessment dated [DATE], documented that resident 16 had a Brief Interview for Mental Status (BIMS) score of 2. A BIMS score of 0 to 7 indicates severely impaired cognition. A care plan Focus initiated on 7/29/21, documented [Name of resident 16 removed] is an elopement risk/wanderer. The care plan interventions included: a. Distract resident 16 from wandering by offering pleasant diversions, structured activities, food, conversation, television, and books. Initiated on 7/29/21. b. Monitor location as necessary. Document wandering behavior and attempted diversional interventions in behavior log. Initiated on 7[TRUNCATED]
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on interview and record review, it was determined, the facility did not ensure the Quality Assessment and Assurance (QAA) committee developed and implemented appropriate plans of correction to c...

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Based on interview and record review, it was determined, the facility did not ensure the Quality Assessment and Assurance (QAA) committee developed and implemented appropriate plans of correction to correct identified quality deficiencies. Specifically, the facility was found to be in non-compliance with F689 and F880 which were cited within the facility's 2018 and 2019 recertification survey. Also, the facility was found to be in non-compliance with F656 and F744 which were cited within the facility's 2019 recertification survey. Findings included: An annual recertification survey was completed on 9/19/18. During the survey deficiencies F580, F609, F622, F679, F684, F689, F697, F712, F756, F757, F758, F760, F773, F842, and F880 were cited. An annual recertification survey was completed on 12/5/19. During the survey deficiencies F604, F656, F676, F684, F689, F725, F744, F761, and F880 were cited. An abbreviated, complaint survey was completed on 12/14/20. During the survey deficiency F580, F600, F607, F609, F610, F744, F835, F865, and F943 were cited. 1. Based on observation, interview, and record review, it was determined, the facility did not develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment. Specifically, for 7 out of 26 sampled residents, the facility did not ensure implementation of a resident's care plan interventions regarding limited range of motion and contractures; for three residents, the facility did not update and implement interventions for fall prevention; and, for three residents, the facility was unable to demonstrate development and implementation of dementia related care plans. Resident identifiers: 3, 15, 16, 32, 45, 48, and 53. [Cross Reference F656] 2. Based on observation, interview, and record review, it was determined, the facility did not ensure that the resident environment remained as free of accident hazards as was possible and each resident received adequate supervision and assistance devices to prevent accidents. Specifically, for 3 out of 26 sampled residents, residents that had multiple falls with injuries were not provided interventions or adequate supervision to prevent falls from occurring. A resident had a fall that resulted in a left hip fracture and the resident was hospitalized . In addition, a resident had a fall resulting in a hematoma to the forehead. Resident identifiers: 32, 48, and 53. [Cross Reference F689] 3. Based on observation, interview, and record review, it was determined, the facility did not ensure residents who displayed or were diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being. Specifically, for 3 out of 26 sampled residents, the facility was unable to demonstrate development and implementation of interventions for managing residents' dementia with behavioral disturbances. Resident identifiers: 3, 16, and 45. [Cross Reference F744] 4. Based on observation and interview, it was determined, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, observations were made of staff administering medications without following hand hygiene protocols, staff were observed to utilize communal vital signs equipment without sanitizing the equipment between resident usage, and residents were observed to consume food items off of other residents dirty meal trays and other residents were observed to consume food from the facility trash cans. Resident identifiers: 10, 16, 25, 33, 35, 40, 45, and 48. [Cross Reference F880] On 5/5/22 at 2:23 PM, the facility Administrator (ADM) was interviewed. The ADM stated the facility held QAA meetings monthly, except for one month within the past calendar year, when the facility dealt with a Coronavirus Disease outbreak. The ADM stated the facility held their QAA meetings on the third Tuesday of every month, and those in attendance included the ADM, the Medical Director, the Director of Nursing, the Unit Managers, Business Office Manager, Minimum Data Set (MDS) Coordinator, Social Services Director, Director of Rehabilitation, the Nurse Practitioner, and the Pharmacist. The ADM stated they meet personally with the Housekeeping Manager, Dietary Manager, and Maintenance Director to review any monthly audits that the departments had completed. The ADM stated the facility determined which topics would be discussed based on the facility's quality measures. Some areas that the facility typically reviewed during this meeting included, a review of the facility's financial's, the risk assessment report, fall risk, rehospitalizations, and a report of the psychotropic meeting. The ADM stated other areas that had recently become QAA meeting topics included employee retention and MDS tracking with a focus on re-education of the facility's Certified Nursing Assistants. The ADM stated outside of the topics that were always reviewed, the facility also determined QAA meeting topics through observations and areas for improvement identified by facility staff. The ADM stated, two recent QAA meeting topics which were identified by facility staff included the documentation process for resident showers and bathing, as well as the facility's Urinary Tract Infection rate.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined, the facility did not establish and maintain an infection prevention and c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, observations were made of staff administering medications without following hand hygiene protocols, staff were observed to utilize communal vital signs equipment without sanitizing the equipment between resident usage, and residents were observed to consume food items off of other residents dirty meal trays and other residents were observed to consume food from the facility trash cans. Resident identifiers: 10, 16, 25, 33, 35, 40, 45, and 48. Findings included: 1. On 5/4/22, observations were made of Registered Nurse (RN) 1 not sanitizing their hands between medication administrations to different residents. On 5/4/22 at 7:32 AM, an observation was made of RN 1 preparing resident medications. RN 1 was observed to not perform hand hygiene before preparing resident 35's medications. In addition, RN 1 was observed to not perform hand hygiene after the administration of resident 35's medications and before RN 1 began the preparation of resident 40's medications. On 5/4/22 at 7:57 AM, an interview was conducted with RN 1. RN 1 stated that before preparing medications to pass to the residents she would sanitize her hands. RN 1 stated that all staff that handle medications should sanitize before and after all medication administrations. On 5/4/22 at 8:12 AM, an interview was conducted with Unit Manager (UM) 2. UM 2 stated she had trained her staff on the principles of infection control, and all of the staff were expected to sanitize their hands before providing direct care, in between residents, and after providing direct care. UM 2 stated that she would expect the nurses to perform hand hygiene between passing medications to residents, as well as in between medications while preparing them. 2. On 5/4/22, observations were made of facility staff utilizing communal vital signs equipment without sanitizing the equipment between use on residents. The following observations were conducted of staff obtaining resident vital signs on 5/4/22: a. At 2:19 PM, Certified Nursing Assistant (CNA) 8, who worked on the East wing unit, was observed to clean the vital signs equipment at the nurses station. b. At 2:21 PM, CNA 8, who worked on the East wing unit, was observed to obtain vital signs from the resident in room [ROOM NUMBER] bed B. CNA 8 did not clean the blood pressure (BP) cuff or the pulse oximeter after use. [Note: CNA 8 was observed to use a wrist BP cuff.] c. At 2:23 PM, CNA 8, who worked on the East wing unit, was observed to obtain vital signs from the resident in room [ROOM NUMBER] bed B. CNA 8 did not clean the BP cuff or the pulse oximeter after use. d. At 2:26 PM, CNA 8, who worked on the East wing unit, was observed to obtain vital signs from the resident in room [ROOM NUMBER] bed B. CNA 8 did not clean the BP cuff or the pulse oximeter after use. e. At 2:30 PM, CNA 1, who worked on the [NAME] wing unit, was observed to leave a resident's room with the vital signs machine, which included an automatic blood pressure cuff, pulse oximeter and thermometer. Without sanitizing the vital signs machine, CNA 1 placed the equipment into a purple fabric bag. f. At 2:41 PM, CNA 6, who worked on the East wing unit, was observed to obtain vital signs from the resident in room [ROOM NUMBER] bed A during the activity. CNA 6 did not clean the BP cuff or the pulse oximeter after use. g. At 2:43 PM, CNA 6, who worked on the East wing unit, was observed to obtain vital signs from the resident in room [ROOM NUMBER] bed A during the activity. CNA 6 did not clean the BP cuff or the pulse oximeter after use. On 5/5/22 at 12:15 PM, an interview was conducted with CNA 9. CNA 9 stated that she would clean the vital signs equipment every time before she used the vital signs equipment because she was not sure if the staff member prior cleaned the vital signs equipment before putting it away. CNA 9 stated that after she had obtained the resident vital signs she would clean the vital signs equipment prior to putting them away. On 5/5/22 at 12:34 PM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated the vital signs equipment should be cleaned between every resident. LPN 1 stated that staff should use the purple top germicidal wipes to clean the vital signs equipment and they should wait for them to dry. On 5/5/22 at 1:21 PM, an interview was conducted with UM 1. UM 1 stated the vital signs equipment should be cleaned between each resident use. UM 1 stated the staff should use the purple top germicidal wipes to clean the vital signs equipment. UM 1 stated the cleaning procedure was the same for both sides of the facility. 3. Observations were made of residents consuming food from other residents dirty trays and from facility trash cans. On 5/2/22 at 8:31 AM, while in the dining room, resident 45 was observed to eat food from other resident's used trays after the breakfast meal. On 5/2/22 at 8:46 AM, resident 33 stated that she was hungry. Resident 33 was observed to grab a bowl from the dirty dishes cart and started eating the contents of the bowl. CNA 10 was observed to try and get the bowl from resident 33. On 5/2/22 at 10:57 AM, resident 33 was observed to consume crackers. Resident 33 was then observed to lick her fingers, and then pick cracker crumbs off of a resident seated next to her. Resident 33 consumed the crumbs as she picked them off of the other resident's clothing. On 5/2/22 at 12:33 PM, resident 45 was observed, in their wheelchair, to wander out of resident 48's room. As resident 45 was leaving resident 48's room they were consuming pie crust. On 5/2/22 at 12:39 PM, an interview was conducted with resident 48. Resident 48 stated that resident 45 ate his roommates lunch. [Note: Resident 45's roommate was blind.] On 5/3/22 at 12:23 PM, resident 16 was observed to be pacing in her wheelchair. Resident 16 was observed to grab cake from a resident's used lunch tray, and the resident began to eat the cake as resident 16 continued to pace through the hallway. On 5/3/22 at 12:42 PM, resident 25 was observed to pace around the dining room following lunch service. Resident 25 was observed consuming leftover food from other residents' trays, as well as, consuming beverages from other resident's used cups. On 5/3/22 at 12:50 PM, resident 45, while in their wheelchair, was observed to pace into other residents' rooms. Resident 45 was observed to enter resident 16's room, and resident 45 consumed a puree substance from resident 16's used meal tray. On 5/3/22 at 12:53 PM, resident 45 was observed to pace through the hall while consuming a pudding like substance from a cup. Resident 45 then left their used cup near a window in the sunroom area. After the cup was left near the window, resident 33 approached the cup and began to consume some leftover pudding from the used cup. On 5/4/22 at 12:37 PM, resident 33 was observed to approach a trash can in the communal dining room. Resident 33 was observed to place her hand into the trash can, and began to lick her fingers as she gathered food scraps from the trash can. On 5/4/22 at 12:44 PM, resident 10 was observed to wander into the dining room, and resident 10 began to consume a different resident's left over snack from the table.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure the resident's medical record included docu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined, the facility did not ensure the resident's medical record included documentation that indicates, at a minimum, the following: that the resident or resident representative was provided education regarding the benefits and potential risks associated with Coronavirus Disease-2019 (COVID-19) vaccine; each dose of COVID-19 vaccine administered to the resident; or if the resident did not receive the COVID-19 vaccine due to medical contraindications or refusal. Specifically, for 2 out of 26 sampled residents, the facility did not keep documentation within the residents' medical record regarding the residents' COVID-19 vaccination refusal, acceptance, or education of the benefits and potential risks associated with the COVID-19 vaccination. Resident identifiers: 10 and 43. Findings included: 1. Resident 43 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included, but not limited to, dementia with behavioral disturbance, Alzheimer's disease, cognitive communication deficit, encounter for immunization, memory deficit following nontraumatic intracerebral hemorrhage, mild protein-calorie malnutrition, anxiety disorder, and essential hypertension. Resident 43's medical record was reviewed on 5/5/22. A review of the immunization section of the medical record documented that resident 43's COVID-19 consent status was refused. A COVID-19 Responsible Party Consent Form was provided and not included within resident 43's medical record. 2. Resident 10 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, Alzheimer's disease, dysphagia, encounter for immunization, muscle weakness, moderate protein-calorie malnutrition, vascular dementia without behavioral disturbance, anxiety disorder, and essential hypertension. Resident 10's medical record was reviewed on 5/5/22. A review of the Immunization section of the medical record revealed no documentation regarding resident 10's COVID-19 immunization status. No documentation was located indicating that resident 10 or the resident representative was provided education regarding the benefits and potential risks associated with the COVID-19 vaccination. On 5/5/22 at 2:46 PM, an interview was conducted with Unit Manager (UM) 2. UM 2 stated the immunization consents were to be done on admission. UM 2 stated the immunization consents were located in the admission packed. UM 2 stated that once the consents were signed they were uploaded in the resident medical record and the nurse would input the dates under the immunization tab.
Dec 2019 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not ensure that each resident was free from any physical restraint imposed for the purpose of discipline or convenience and not required to treat the resident's medical symptoms. Specifically, a resident had a gait belt around her waist that was secured to her wheelchair. Resident identifier: 28. Findings include: Resident 28 was admitted to the facility on [DATE] with diagnoses which included cerebral infarction, cerebrovascular disease, falls, and Alzheimer's disease. On 12/3/19 at 8:08 AM, an observation was made of resident 28. Resident 28 was observed standing up with a tab alarm attached to her shirt from the wheelchair. The alarm was observed to be attached to her shirt and not alarming when resident 28 was standing up. At 8:10 AM, Licensed Practical Nurse (LPN) 1 was observed to enter resident 28's room and asked her to sit back down. Resident 28 was observed to sit in her wheelchair. At 8:13 AM, resident 28 was observed standing, Certified Nursing Assistant 1 entered resident 28's room with her breakfast meal and asked resident 28 to sit down. At 8:22 AM, resident 28 was wheeled to the nurses station by LPN 2. LPN 2 pushed resident 28's wheelchair to a computer at the nurses station. At 8:35 AM, resident 28 was observed to stand up and sit down multiple times at the nurses station. Resident 28's progress notes revealed on 9/28/19 at 5:53 PM, This afternoon right after lunch a housekeeper observed res (resident) sitting in her w/c (wheelchair) with a gait belt around her waist and around the back of the w/c. This nurse was quickly notified and I did observe the belt and removed it- it was secured at the back of the chair. Skin check performed and mid torso and breast where observed to have a pink mark where belt had been against her skin- 30 mins (minutes) later skin was rechecked and observed to be normal in appearance , no marks remain. On 12/5/19 at 9:11 AM, an interview was conducted with LPN 2. LPN 2 stated he was in the hallway when the housekeeper told him that resident 28 had a gaitbelt on her and around the wheelchair. LPN 2 stated that he went into resident 28's room and observed a gaitbelt around resident 28's waist and the back position of the wheelchair. LPN 2 stated that he asked all the staff members who had placed the gaitbelt on resident 28 and around her chair. LPN 2 stated that he assessed resident 28's abdomen. LPN 2 stated that resident 28 had redness below her breasts and on her abdomen. LPN 2 stated that he checked the redness about 30 minutes later and it was gone. LPN 2 stated that no staff members had put the gaitbelt on resident 28. LPN 2 stated that he called the Administrator. On 12/5/19 at 9:20 AM, an interview was conducted with the Administrator. The Administrator stated that facility did not use gaitbelt's as restraints. The Administrator stated that LPN 2 notified her and she came into the facility after resident 28 was found with the gaitbelt around her waist and the wheelchair. The Administrator stated there were 2 agency staff members who worked on the journey's unit that day. The Administrator stated that she interviewed all the staff and no staff members stated to her that they had put the gaitbelt around resident 28 and her wheelchair. The Administrator stated that she provided education to all the staff regarding gaitbelt's not being used as restraints. The Administrator stated that the agency staff that worked on 9/28/19, were educated about restraint's. The Administrator stated that she called the 2 staffing agencies to educate their staff about abuse.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not develop and implement a comprehensive person-centered care plan for each resident. Specifically, a resident experienced falls and did not have a care plan updated. Resident identifier: 4 Findings include: Resident 4 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included dementia with behavioral disturbance, adjustment disorder with mixed anxiety and depression, Alzheimer's disease, and persistent mood disorder. On 12/1/19 at 2:20 PM, an observation was made of resident 4. Resident 4 was observed in his wheelchair in the hallway across from the nurses station. Resident 4 was observed to be loudly yelling. Resident 4 was observed to lean forward and fell out of his wheelchair. Resident 4 was observed to hit the floor. Resident 4's medical record was reviewed on 12/3/19. A fall risk evaluation dated 9/30/19, revealed that resident 4 was at risk for falls. A Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that resident 4 had short term and long term memory problems. The MDS further revealed that resident 4 had 2 or more falls with no injury since the last MDS was completed. Resident 4's care plan dated 5/23/19, and revised on 10/7/19, revealed [Resident 4] is at risk for falls r/t (related to) deconditioning, gait/balance problems. The goal was [resident 4] will be free of minor injury through the review date. The developed interventions were: a. On 5/23/19, Staff to anticipate and meet [resident 4's] needs. b. On 5/23/19, Ensure commonly used items (water, call light, remote) are within reach of [resident 4] prior to leaving room. c. On 9/30/19, Ensure that [resident 4] is wearing appropriate footwear when ambulating or mobilizing in w/c (wheelchair). d. On 10/7/19, PT (physical therapy) to treat as ordered or PRN (as needed). e. On 10/7/19, Ensure clear pathways and well lit hallways. f. On 10/28/19, Low bed with fall mats on both sides of bed. g. On 11/4/19, [Resident 4] chooses to roll out of bed. Staff to ensure he is in (a) safe environment to avoid injury. He has been ambulatory in the past and does not prefer to remain still. h. On 11/7/19, [Resident 4] personalized wheel chair has been ordered by rehab. Awaiting arrival. i. On 11/20/19, [Resident 4] gets tired in the afternoon. Encourage him to lay down and rest after lunch for a little while. j. On 11/25/19, RNA (Restorative Nursing Assistant) to work with [resident 4] for extra money. k. On 11/28/19, Helmet for safety. l. On 12/2/19, [Resident 4] likes to self propel in his wheelchair through-out the community. He likes to lean forward as he self propels. Staff to assist/remind [resident 4] to scoot back in wheelchair as needed. Resident 4's incident reports were reviewed and revealed the following: a. On 7/8/19 at 7:10 PM, CNA (Certified Nursing Assistant) reported that resident is on the floor. Upon entering residents room he was lying on hi (sic) lt (left) side at the floor of his bed. Assessment completed and has redness on rt (right) wrist. [Note: There was no intervention on the care plan or on the incident report after the fall.] b. On 9/8/19 at 9:00 AM, Resident found on floor right side of bed in the lowest position, found by CNA when checking on resident for cares.Resident laying on right side on the floor with his sheet wrapped around him, resident assisted back into bed via 2 CNA's and this nurse, resident noted to have area of redness approx (approximate) 2 cm (centimeters) x 1 cm with no bruising noted, slight heat at this time, . lateral upper arm near shoulder approx 2 (inches) x 2, slight heat at this time.right lateral elbow with skin tear approx 2 cm x 2 cm with small amount of active bright red bleeding noted.RUE (right upper extremity) superior to elbow on lateral aspect (approx 2 cm superior to skin tear) has abrasion approx 1 cm x 2 cm with slight redness. [Note: There were no interventions on the care plan or incident report after the fall.] c. On 9/17/19, Heard yelling, found lying on floor in hall. [Note: There were no interventions on the care plan or incident report after the fall.] d. On 9/28/19, Res (resident) was observed by staff side lying on the floor, between his bed and the wall. His lower back was moist with apparently urine, floor was dry wearing his socks. There is no apparent injury. e. On 9/28/19, Housekeeper observed from DR (dining room) to end of the hall res fall (sic) towards the wall, slid down to the ground then [name of another resident] who was near started to kick him while he was on the ground, we staff came a running - observed his stance to be rt leg guarded, not wanting to wb (weight bear) on rt. a wc (wheelchair) was brought in and used. The form further revealed, After falling and being kicked, now having pain and poor weight bearing to rt leg. f. On 9/28/19, Res was in the w/c near the back door surrounded by 5-6 sitting residents - he was seen to topple in a forward motion, to the ground, landing side lying - not seen hitting his head, staff alerted, arrive.resident to be increased lethargic.concur with plan to send out for Eval (evaluation). The interventions developed after resident 4's care plan was developed on 5/23/19, and revised on 9/30/19, to assist resident 4 to participate in activities that promote exercise, physical activity for strengthening and improved mobility. Another intervention developed on 9/30/19, was to ensure resident 4 was wearing appropriate footwear. g. On 10/6/19, Resident was entering hallway from own room and reached with right hand for handrail along wall to resident's right . a resident was observed to slid down wall and onto the floor.CNA who witness fall and was unable to reach resident tin time and this nurse assisted resident off floor, back into own room, skin assessment performed with new injuries noted. The injuries were bruise to right tranchanter and right shoulder. There was a skin tear on right elbow. [Note: The intervention developed was PT to evaluate and treat as ordered or prn and ensure a clear pathway with well lit hallways.] h. On 10/21/19, [Resident 4 ] found laying on the floor to the right side of his bed. His head was near his roommates night stand, she he may have his (sic) his head. [Note: The intervention developed on 10/7/19, and was revised on 10/23/19, for PT to evaluate and treat as ordered or as needed. There was no new intervention.] i. On 10/23/19, Found by aide during round [NAME] on bedside mat. Bilat (bilateral) knees slightly pink. No evidence of pain. [Note: There was no new intervention developed after resident fell.] j. On 10/26/19, Observed by aide side laying on mat between the 2 beds with his blanket, quiet and appeared nearly sleeping. Assessed for an injury- skin check performed. no bruising, no scraps or scratches. [Note: There was an intervention dated 10/28/19, for resident 4 to have a low bed with fall mats on both sides of bed. Resident 4 was found on the mat by his bed.] k. On 10/29/19, Nurse found resident on the fall mat next to his bed, bed was in the lowest position. Resident was laying on his back. [Note: The intervention dated 10/28/19, for resident 4 to have a low bed with fall mats on both sides of bed was revised on 10/30/19. Resident 4 was found on the mat by his bed and there was no new intervention developed.] l. On 11/3/19, Resident found laying face down on mat on right side of own bed in room, found by resident's spouse when she entered resident's room to visit with resident, resident's spouse immediately notified staff, who notified this nurse.No new injuries noted. [Note: An intervention developed was, [Resident 4] chooses to roll out of bed. Staff to ensure he is in safe environment to avoid injury. He has been ambulatory in the past and does not prefer to remain still.] m. On 11/7/19, Res was observed from the nurses station, as he fell against the room [ROOM NUMBER] door frame.Blood was quickly observed coming from rt lateral, above the ear area, of the skull. Res was assisted up to his chair - no loss of consciousness, floor was dry, shoes are on.New 2 cm lac (laceration) to rt lat (lateral) skull area, hair around injury site shaved, skin was well approximated, 2 SS (steristrips) where applied. [Note: The new care plan intervention developed on 11/7/19, was to order a personalized wheelchair.] n. On 11/17/19, While at the nursing station, I heard a loud boom. Other residents started yelling and as myself and other staff got into the dining room, [resident 4] was on the floor. Two of the residents stated that he hit his head. He was awake, no signs of LOC (loss of consciousness), appeared a little lethargic. He states pain in his head. [Note: The new intervention dated 11/18/19, revealed that resident was to have a helmet for head safety.] o. On 11/19/19, found sitting up on floor in hallway next to his wheelchair. [Note: The new intervention developed on 11/20/19, revealed that resident was tired in the afternoons and encourage him to lay down and rest.] p. On 11/24/19, CNA observed resident slide self to edge of W/C seat cushion and slide self onto floor directly in front of own W/C, resident did not hit head and was sitting upright on buttocks when staff assisted resident back into W/C.no injuries. [Note: There was an intervention developed on 11/25/19, for resident 4 to work with restorative nursing aid for extra mobility opportunities.] q. On 12/1/19, Pt (patient) fell out of W/C in front of nurses station. Pt was bending forward in W/C and fell on ground. Pt did not hit his head, no injuries noted. [Note: The new intervention developed on 12/2/19, was for staff to remind resident 4 to scoot back in his wheelchair since he liked to propel around and lean forward.] On 12/5/19 at 11:58 AM, an interview was conducted with the Director of Nursing (DON). The DON stated that the care plans were not updated with interventions after falls. The DON stated that she was conducting one on one education for nurses along with an in-service regarding how to update care plans with new interventions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not provide appropriate treatment and services to maintain or improve his or her ability to carry out the activities of daily living. Specifically, a resident did not receive assistance with eating for 19 minutes and staff did not put in her hearing aides. Resident identifier: 11. Findings include: Resident 11 was admitted to the facility on [DATE] with diagnoses which included hematoma, acidosis, atrial fibrillation, diabetes, and Alzheimer's disease. On 12/1/19 at 7:45 AM, an observation was made of resident 11 in the dining room. Resident 11 was observed to be asked questions from the staff and she was not responding. Certified Nursing Assistant (CNA) 2 stated that resident 11 did not have her hearing aides to Agency CNA 1. Resident 11 was observed and she did not have hearing aides. At 8:16 AM, an observation was made of resident 11 being wheeled out of the dining room in her wheelchair. CNA 2 was observed to put resident 11's hearing aides on in the hallway. At 8:27 AM, resident 11 was brought into the dining room. Resident 11 was served breakfast at 8:29 AM. Resident 11 was observed with eyes closed until 8:48 AM. Restorative Nursing Assistant (RNA) 1 was observed to sit down next to resident 11 and talk to her and offer her food. [Note: Resident 11 was not offered verbal or physical assistance for 19 minutes after her meal was served.] Resident 11's medical record was reviewed on 12/3/19. A Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that resident 11 required 1 person limited assistance with eating. Limited assistance was defined on the MDS as resident highly involved in activity; staff provide guided maneuvering of limbs or other non-weight-bearing assistance. A care plan dated 6/27/18, and updated on 8/14/18, revealed [Resident 11] has an ADL (activities of daily living) self-care performance deficit. The goal developed was, [Resident 11] will maintain current level of ADL function through the review date. The goal for eating was, [Resident 11] requires set up assist of (1) staff for eating. On 12/1/19 at 2:00 PM, an interview was conducted with CNA 2. CNA 2 stated that there were 2 CNAs from 6:00 AM until 8:00 AM that morning. CNA 2 stated that the meals were late because there were not enough staff to serve both dining rooms. On 12/3/19 at 12:10 PM, an interview was conducted with RNA 1. RNA 1 stated that there were 2 CNAs in the Journey's Unit from 6:00 AM until 8:00 AM on 12/1/19. RNA 1 stated that the Journey's Unit needed to have 4 CNAs to be able to have both dining rooms open and be able to serve residents timely. On 12/5/19 at 10:08 AM, an interview was conducted with the Director of Nursing (DON). The DON stated that resident 11 was able to feed herself prior to the weekend. The DON stated that staff may not have been aware that resident 11 required assistance with eating.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 2 of 32 sampled residents, that the facility did not e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 2 of 32 sampled residents, that the facility did not ensure that a resident received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choice. Specifically, a resident with a hip fracture had a delay in treatment. Resident identifiers: 11 and 162. Findings include: 1. Resident 162 was admitted to the facility on [DATE] with diagnoses which included holiday relief care, Parkinson's disease, dementia without behavioral disturbance, abnormal weight loss, dysphagia, pain, and insomnia. Resident 162's medical record was reviewed on 12/2/19. A Nursing Progress Note dated 11/29/19 at 3:10 PM, documented Pt (patient) was admitted to the facility this afternoon. Hospice reported pt is DNR (do not resuscitate). A&O (alert and oriented) x1 to person. Pt is compliant with care w/ (with) confusion and wandering. Pt ambulates with supervision. Needs to be eval'd (evaluated) for walker. An Orders - Administration Note dated 11/30/19 at 12:15 AM, documented Morphine Sulfate (Concentrate) Solution 20 MG (milligrams)/ML (milliliter) Give 0.5 ml by mouth every 4 hours as needed for Pain. An Orders - Administration Note dated 11/30/19 at 2:10 AM, documented Morphine Sulfate (Concentrate) Solution 20 MG/ML Give 0.5 ml by mouth every 4 hours as needed for PainPRN (as needed) Administration was: EffectiveFollow-up Pain Scale was 4. A Nursing Progress Note dated 11/30/19 at 2:38 AM, documented [Resident 162] had a fall tonight. He hit his head and neuro checks were started. No changes in LOC (level of consciousness), or PERRLA (pupils equal, round, reactive to light, and accommodation). [Resident 162] didn't understand what I meant by grasping I was unable to assess that. After the fall he was unable to stand and comfortably bear weight on his left hip. POA (Power of Attorney) notified, hospice informed of change in condition. Hospice said they would come evaluate tomorrow for hip fracture. I have given him morphine since I got it from the e-kit (emergency kit) this evening. He continues to have pain in the hip. He also got a skin tear on the left elbow. MD (Medical Doctor) notified and wound care orders put in. An Incident Report dated 11/30/19 at 6:26 AM, documented [Resident 162] fell and hit his head, got a skin tear on his arm, and is complaining of pain on his hip-making him unable to weight bear on the left side. Resident description: It hurts really bad. Description: Assessed for injuries. Neuro checks in progress, hospice and POA notified. Hospice is coming to look at the hip and determine what they want to do next today. Non verbal pain score 4. Oriented to person. A Hospice Nursing Clinical Note dated 11/30/19 at 9:30 AM, documented Facility staff report patient was in significant pain with movement and weight baring (sic) last night, however currently patient is sleeping in bed, somewhat difficult to arouse and denies any pain with palpation and manipulation of affected leg. Patient refused to sit on side of bed or stand for assessment, facility staff report that patient c/o (complains of) pain in his left leg/hip when standing and was hesitant to bare weight on his left leg. Fall yesterday onto floor landing on left hip/leg and left elbow, patient now refusing to stand on left leg. Pt required prn morphine last night for comfort. [Note: A telephone interview was conducted with Licensed Practical Nurse (LPN) 4. LPN 4 stated that resident 162 fell on [DATE] at approximately 9:30 PM. The Hospice agency completed a fall visit on 11/30/19 at 9:30 AM, 12 hours after resident 162 had a fall with a reported injury.] A Physician's Order dated 11/30/19 at 4:43 PM, documented Lt (left) Hip 2 view x ray. one time only for Pain - Mild for 1 day. An Alert Progress Note dated 11/30/19 at 5:27 PM, documented Res (Resident) rec'd (received) multiple [Name of Hospice agency] visitors today, late afternoon [name of Hospice MD] was here, after assessment she did give n/o (new order) for prn liquid Tylenol and 2 view Lt hip x-ray, with instructions to Call Hospice with the results: . Res did remain in bed, ate 25 % of breakfast, no lunch. and scheduled po (by mouth) meds (medications) not taken d/t (due to) not alert enough to swallow- has a MS (morphine sulfate) order but no evidence of pain sufficient enough to use MS, And Dr (doctor) said family asked that MS not be used unless absolutely required. An Alert Progress Note dated 11/30/19 at 9:05 PM, documented Resident in bed with eyes closed, no distress at his time. Received a call from his daughter earlier, updated on status. Family insist that he not be given Morphine. Informed them th12/02/19 (sic) 11:39 AM at (sic) we have an order for Liquid APAP (acetaminophen) and will administer as ordered if needed. Stated she will be in tomorrow morning. An Alert Progress Note dated 11/30/19 at 9:35 PM, documented [Name of Mobile Xray] in to do Xray of Lt hip as ordered. Resident tolerated well. [Note: The xray was completed approximately 24 hours after resident 162 had a fall with a reported injury.] A Radiology Report electronically signed by the MD dated 11/30/19 at 9:49 PM, documented there appears to be a femoral neck fracture with mild impaction and lateral displacement of the distal fracture fragment. An Alert Progress Note dated 12/1/19 at 1:26 AM, documented Received results from [Name of Mobile Xray Diagnostics], results as follows: There appears to be a Femoral Neck Fracture with mild impaction and lateral displacement of the distal fracture fragment. [Name of DON (Director of Nursing)] and [Name of Hospice employee] with [Name of Hospice company] notified. [Name of Hospice employee] with [Name of Hospice company] stated she would contact MD now and call family in the AM due to lateness of the hour. Results faxed to [Name of Hospice company] . per her request. An Alert Progress Note dated 12/1/19 at 5:31 AM, documented no complaints of pain when asked, no facial grimacing noted. Appears to be resting quietly at present. No return call or new orders from Hospice. A Nursing Progress Note dated 12/1/19 at 10:18 AM, documented I contacted the hospice nurse to clarify if there are new orders regarding [Resident 162's] fracture. She stated that the hospice physician came in and assessed him this morning and is discussing with the family treatment options and will let us know as soon as they make a decision. Resident currently resting comfortably and has no complaints or other signs of pain. We will administer PRN pain medication as needed and notify hospice if it is not effective at treating his pain. An Orders - Administration Note dated 12/1/19 at 11:10 AM, documented Morphine Sulfate (Concentrate) Solution 20 MG/ML Give 0.25 ml by mouth every 1 hours as needed for Give 0.25-5 ml of morphine for pain Patient was moving around like he was in a lot of pain. I asked him if he was and he said yes. 0.25 ml administered. An Orders - Administration Note dated 12/1/19 at 3:39 PM, documented Morphine Sulfate (Concentrate) Solution 20 MG/ML Give 0.25 ml by mouth every 1 hours as needed for Give 0.25-5 ml of morphine for painPRN Administration was: EffectiveFollow-up Pain Scale was: 0. A Nursing Progress Note dated 12/2/19 at 4:23 AM, documented Resident remains on respite stay and continues on neuro checks d/t fall on 11/29/19, which resident sustained a hip fracture. Resident denied pain/discomfort. He is calm and cooperative with cares. A Nursing Progress Note dated 12/2/19 at 6:55 AM, documented Resident was found on the floor next to his bed. Alert, no c/o pain, bed was in the lowest position. [Name of facility MD] notified, ADON (Assistant Director of Nursing) notified and Hospice notified. Neuro checks continued, no injuries. On 12/2/19 at 10:54 AM, an interview was conducted with LPN 3. LPN 3 stated that neuro checks were completed every 15 minutes on a resident that had a fall and hit their head. LPN 3 stated that resident 162 had been bed bound due to a recent fall with a fracture. LPN 3 stated that she had been working when resident 162 was admitted to the facility. LPN 3 stated that resident 162 was alert and oriented to person only, he had a Foley catheter, and he was continent of bowel. LPN 3 further stated that resident 162 was a wander prior to the fall. LPN 3 stated that resident 162 was educated on using the call light but due to his cognition he would forget. LPN 3 stated that per the hospice nurse resident 162 did not use any assistive devices for ambulation. LPN 3 stated that she had notified therapy verbally the day of admission that resident 162 would need to be evaluated for a walker. LPN 3 stated that resident 162 was moved to the locked unit on the East side of the building shortly after admission. On 12/2/19 at 11:58 AM, an interview was conducted with family member 1. Family member 1 stated that resident 162 was pretty active prior to the most recent admission at the facility. Family member 1 stated that resident 162 was unable to use a walker at home due to the width of the hallways and resident 162 would probably not remember to use the walker. Family member 1 stated that when resident 162 went to the senior center the staff at the center would have him sit a wheelchair for safety. Family member 1 stated that at home resident 162 would use a bed alarm so she was aware when resident 162 was on the move. On 12/2/19 at 1:15 PM, a telephone interview was conducted with LPN 4. LPN 4 stated the evening of 11/29/19, the Certified Nursing Assistant (CNA) reported that resident 162 was on the floor. LPN 4 stated that she had immediately completed an assessment, obtained vital signs, and started [NAME] checks due to the CNA report that resident 162's head was on the floor. LPN 4 stated that she tried to get resident 162 up off of the floor but resident 162 was having a hard time bearing weight on his left hip. LPN 4 stated that she called the facility physician but resident 162 was on Hospice so the physician referred her to call Hospice. LPN 4 stated that she had to call resident 162's family to find out what Hospice to call. LPN 4 stated that resident 162 fell on [DATE] at approximately 9:30 PM. LPN 4 stated that the Hospice agency was contacted at approximately 9:45 PM. LPN 4 stated that the Hospice agency called back and stated to watch resident 162's pain and a staff member would be in to evaluate at approximately 10:30 AM. LPN 4 stated that according to resident 162's demeanor pain medications were administered. LPN 4 stated that she was not able to get an order for the pain medication until midnight from the Hospice physician. LPN 4 stated that prior to resident 162's fall he was ambulatory, a little unsteady, and walking around the facility just fine. LPN 4 stated that resident 162 was a new resident and she did not have a lot of history. LPN 4 was not sure about safety measures in place for resident 162. LPN 4 further stated that resident 162 had been been at the facility prior but she did not have any knowledge of resident 162. On 12/2/19 at 2:44 PM, a follow-up interview was conducted with family member 1. Family member 1 stated that the facility nurse had called her the evening that resident 162 had fallen. Family member 1 stated that there was no emergency presented to her when the facility nurse called. Family member 1 stated that the facility nurse stated that resident 162 had fallen and he would be a little sore for a couple days. Family member 1 stated at the time she did not think to request that resident 162 be sent to the hospital because it was not presented to her as an emergent situation. Family member 1 stated that she was aware that the facility staff had given resident 162 morphine the evening of the fall and she had requested that resident 162 not receive the morphine because of how it makes him. Family member 1 stated that she had requested that resident 162 only receive Tylenol but if she knew there was a fracture she would have been fine with resident 162 receiving the morphine. Family member 1 stated that Hospice did not contact her until 11/30/19, after the Hospice physician visited resident 162 and ordered the xray. Family member 1 stated that she was under the impression that the xray would have been completed immediately and not 2 or 3 in the morning. Family member 1 stated that she was not aware there was a fracture until she met with the Hospice physician at the facility on 12/1/19. Family member 1 stated that if things were presented differently to her she would have had resident 162 transported to the hospital for an evaluation. On 12/3/19 at 11:04 AM, an interview was conducted with LPN 2. LPN 2 stated that if a xray was not ordered immediately (STAT) the xray company would show up within 2 hours. LPN 2 stated that the xray company's promise was to be at the facility within 4 hours. LPN 2 stated that from the time the xray was called in to receiving the results was within 3 hours. LPN 2 stated that resident 162 was admitted to the East side of the facility and resident 162 needed to be in the double locked wing instead of the single locked wing. LPN 2 stated that resident 162 was active in the community and was able to walk. LPN 2 stated that he was informed that resident 162 had fallen when he received report the morning of 11/30/19. LPN 2 stated that from his first encounter with resident 162 he reported no pain. LPN 2 stated that resident 162 had several Hospice visitors including the nurse, CNA, MD, and maybe clergy the morning of 11/30/19. LPN 2 stated that he did not administer any pain medications to resident 162 during his shift. LPN 2 stated that the Hospice MD mentioned an xray at approximately 5:27 PM. LPN 2 stated that he called in the xray order and he did not order the xray STAT. LPN 2 stated that the form to send to the xray company was completed on 11/30/19, the xray company came to the facility that evening, and it appeared that the results were received on 12/1/19. On 12/3/19 at 1:34 PM, an interview was conducted with the MD. The MD stated that he was one of the attending physicians at the facility. The MD stated that he was familiar with resident 162. The MD stated the he would sometimes see resident 162 but it would depend. The MD stated that if a resident was on a 5 day Hospice respite he would usually not see them. The MD stated that he was aware of resident 162's fall. The MD stated that if there was a question of there being a fracture he would have ordered xrays and sent the resident out to the hospital if there was a fracture. The MD stated that if a fracture had not shown on the xray then a computed tomography scan would have been ordered. The MD further stated that there could also be underlying medical issues of a stroke or orthopedic. The MD stated that the facility nurse had reported a deformity in the hip of resident 162 after the fall. The MD stated that he would have typically sent resident 162 to the hospital. The MD stated that he was under the impression that the family wanted to keep resident 162 on Hospice and not go to the hospital. The MD stated that comfort care to him would have been to fix the fractured hip. The MD stated that management did not think about it that way. The MD stated that the xray was ordered earlier in the day on 11/30/19, and there was a delay in the xray. The MD stated that he would have expected the xray earlier in the day. The MD stated that if it was his father he would have revoked Hospice services and had his father taken to the hospital. The MD stated that a broken hip would be more uncomfortable and your mobility would be limited. The MD stated that resident 162 was a resident that was very mobile prior to the fall. On 12/5/19 at 9:35 AM, an interview was conducted with the DON. The DON stated that the nursing staff had called Hospice after resident 162 fell. The DON stated that the Hospice MD requested to see resident 162 prior to sending him to the hospital. The DON stated that she would have sent the resident to the hospital if the resident was not on Hospice. The DON stated that when the Hospice MD assessed resident 162 on 11/30/19, an xray was ordered. The DON stated that she was told that the Hospice MD was going to speak with resident 162's family and give them options. The DON stated that resident 162's family did not want to do surgery and requested that resident 162 be kept comfortable. The DON stated that the main concern would be the comfort of the resident. The DON stated that she was under the impression that resident 162's hip was just bruised. The DON stated that she was not concerned because resident 162 had pain medication. The DON stated that a xray ordered STAT would be completed within 4 hours and the staff would have the results within an hour. The DON stated that the nurse on duty the night that resident 162 fell was not sure what her responsibility was versus the responsibility of Hospice. The DON stated that she had instructed the nurse the evening of the fall to make sure resident 162 was not in pain and call Hospice to get a dose increase if needed. The DON further stated that resident 162 was getting up in the wheelchair for meals after the fall. [Note: Resident 162 was observed to be served breakfast and lunch in his room while in bed during the survey.] On 12/5/19 at 10:33 AM, a follow-up interview was conducted with LPN 2. LPN 2 stated that he worked Saturday morning, 11/30/19. LPN 2 stated that resident 162 did not get out of bed at all that day and received his meals in bed. On 12/5/19 at 11:36 AM, a follow-up interview was conducted with the DON. The DON stated that she would need to provide education to the staff to follow the facility protocol regardless if the resident was on Hospice. The DON confirmed there was a delay in treatment with resident 162. 2. Resident 11 was admitted to the facility on [DATE] with diagnoses which included pseudobulbar affect, anxiety disorder, Alzheimer's disease, and diabetes. Resident 11's medical record was reviewed on 12/3/19. Nursing progress notes revealed the following entries: a. On 11/26/19 at 1:46 PM, Today resident was signed onto [name removed] Hospice services with all paperwork completed. b. On 11/26/19 at 6:39 PM, has been crying out most of the day of the day and hyperventilating, I have done several deep breathing exercises with her and not much difference noted. She has been awake most of the day crying out I have given her several drinks of protein supplements as she won't drink water. c. On 11/27/19 at 2:50 AM, up in wheel chair propelling self on unit, crying and yelling out. Waking up others. When attempts to redirect her she begins yelling louder. d. On 11/27/19 at 5:42 AM, resident slept approximately 1 hour this entire shift. No meds arrived from Hospice. e. On 11/27/19 at 7:27 AM, Orders obtained from [name removed] hospice MD. for liquid morphine and Lorazepam PRN. f. On 11/27/19 at 7:35 AM, On call hospice nurse aware that we need her Roxinol (sic) and Lorazepam. She will get them ordered through their pharmacy today ASAP (as soon as possible). g. On 11/27/19 at 2:00 PM, still awaiting Roxinal (sic) and Ativan from [name removed] hospice. they are aware. h. On 11/29/19 at 5:20 AM, no further episodes of anxiousness or yelling out. Eyes closed, respirations even and unlabored. No distress noted. On 12/5/19 at 11:24 AM, an interview was conducted with Hospice Registered Nurse (RN) 1. Hospice RN 1 stated she admitted resident 11 onto hospice services on 11/26/19. Hospice RN 1 stated resident 11 was very agitated and anxious on the day of admission. Hospice RN 1 stated that resident 11 was ordered medications at about 1:00 PM on 11/26/19, for the 3:00 PM pharmacy delivery. Hospice RN 1 stated that the medication was not delivered on the 3:00 PM delivery. Hospice RN 1 stated that the next delivery was at 5:00 PM. Hospice RN 1 stated the medication was not delivered that night. Hospice RN 1 stated that the pharmacy and the facility did not contact her regarding the medications not being delivered. Hospice RN 1 stated that resident 11's family member called her the next day because resident 11 had not received her medication. Hospice RN 1 stated she called the DON regarding the medications. Hospice RN 1 stated that the pharmacy told her that none of resident 11's medications were delivered on 11/26/19, because the pharmacy was unable to find the facility. Hospice RN 1 stated that resident 11's family was upset and she felt bad that resident 11 did not have her medications that night. On 12/5/19 at 10:00 AM, an interview was conducted with the DON. The DON stated that the process for obtaining medications with a Hospice agency was for the Hospice to obtain an order for the medications and the Hospice would order the medication from the pharmacy. The DON stated that if requested the facility could order the medications from their pharmacy. The DON stated that resident 11's Hospice agency did not get the medications for resident 11 on 11/26/19. The DON stated that resident 11's family member called the Hospice nurse and was told by the Hospice that they would get the medications to them at 1:00 PM that day. The DON stated she was not aware that resident 11 slept only 1 hour that night. The DON stated resident 11 had increased anxious episodes and that was why the medications were ordered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 1 of 32 sampled residents, that the facility did not ensure that each resident received adequate supervision to prevent accidents. Specifically, a resident sustained 17 falls without adequate interventions developed to prevent falls. Resident identifier: 4. Findings include: Resident 4 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included dementia with behavioral disturbance, adjustment disorder with mixed anxiety and depression, Alzheimer's disease, and persistent mood disorder. On 12/1/19 at 2:20 PM, an observation was made of resident 4. Resident 4 was observed in his wheelchair in the hallway across from the nurses station. Resident 4 was observed to be loudly yelling. Resident 4 was observed to lean forward and fell out of his wheelchair. Resident 4 was observed to hit the floor. Resident 4's medical record was reviewed on 12/3/19. A fall risk evaluation dated 9/30/19, revealed that resident 4 was at risk for falls. A Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that resident 4 had short term and long term memory problems. The MDS further revealed that resident 4 had 2 or more falls with no injury since the last MDS was completed. Resident 4's care plan dated 5/23/19, and revised on 10/7/19, revealed [Resident 4] is at risk for falls r/t (related to) deconditioning, gait/balance problems. The goal was [resident 4] will be free of minor injury through the review date. The developed interventions were: a. On 5/23/19, Staff to anticipate and meet [resident 4's] needs. b. On 5/23/19, Ensure commonly used items (water, call light, remote) are within reach of [resident 4] prior to leaving room. c. On 9/30/19, Ensure that [resident 4] is wearing appropriate footwear when ambulating or mobilizing in w/c (wheelchair). d. On 10/7/19, PT (physical therapy) to treat as ordered or PRN (as needed). e. On 10/7/19, Ensure clear pathways and well lit hallways. f. On 10/28/19, Low bed with fall mats on both sides of bed. g. On 11/4/19, [Resident 4] chooses to roll out of bed. Staff to ensure he is in (a) safe environment to avoid injury. He has been ambulatory in the past and does not prefer to remain still. h. On 11/7/19, [Resident 4] personalized wheel chair has been ordered by rehab. Awaiting arrival. i. On 11/20/19, [Resident 4] gets tired in the afternoon. Encourage him to lay down and rest after lunch for a little while. j. On 11/25/19, RNA (Restorative Nursing Assistant) to work with [resident 4] for extra money. k. On 11/28/19, Helmet for safety. l. On 12/2/19, [Resident 4] likes to self propel in his wheelchair through-out the community. He likes to lean forward as he self propels. Staff to assist/remind [resident 4] to scoot back in wheelchair as needed. Resident 4's incident reports were reviewed and reviewed the following: a. On 7/8/19 at 7:10 PM, CNA (Certified Nursing Assistant) reported that resident is on the floor. Upon entering residents room he was lying on hi (sic) lt (left) side at the floor of his bed. Assessment completed and has redness on rt (right) wrist. [Note: There was no intervention on the care plan or incident report after the fall.] b. On 9/8/19 at 9:00 AM, Resident found on floor right side of bed in the lowest position, found by CNA when checking on resident for cares.Resident laying on right side on the floor with his sheet wrapped around him, resident assisted back into bed via 2 CNA's and this nurse, resident noted to have area of redness approx (approximately) 2 cm (centimeters) x 1 cm with no bruising noted, slight heat at this time, . lateral upper arm near shoulder approx 2 (inches) x 2, slight heat at this time.right lateral elbow with skin tear approx 2 cm x 2 cm with small amount of active bright red bleeding noted.RUE (right upper extremity) superior to elbow on lateral aspect (approx 2 cm superior to skin tear) has abrasion approx 1 cm x 2 cm with slight redness. [Note: There were no interventions on the care plan or incident report after the fall.] c. On 9/17/19, Heard yelling, found lying on floor in hall. [Note: There were no interventions on the care plan or incident report after the fall.] d. On 9/28/19, Res (resident) was observed by staff side lying on the floor, between his bed and the wall. His lower back was moist with apparently urine, floor was dry wearing his socks. There is no apparent injury. e. On 9/28/19, Housekeeper observed from DR (dining room) to end of the hall res fall (sic) towards the wall, slid down to the ground then [name of another resident] who was near started to kick him while he was on the ground, we staff came a running - observed his stance to be rt leg guarded, not wanting to wb (weight bear) on rt. a wc (wheelchair) was brought in and used. The form further revealed, After falling and being kicked, now having pain and poor weight bearing to rt leg. f. On 9/28/19, Res was in the w/c near the back door surrounded by 5-6 sitting residents - he was seen to topple in a forward motion, to the ground, landing side lying - not seen hitting his head, staff alerted, arrive.resident to be increased lethargic.concur with plan to send out for Eval (evaluation). The interventions developed after resident 4's care plan was developed on 5/23/19, and revised on 9/30/19, to assist resident 4 to participate in activities that promote exercise, physical activity for strengthening and improved mobility. Another intervention developed on 9/30/19, was to ensure resident 4 was wearing appropriate footwear. g. On 10/6/19, Resident was entering hallway from own room and reached with right hand for handrail along wall to resident's right . a resident was observed to slid down wall and onto the floor.CNA who witness fall and was unable to reach resident tin time and this nurse assisted resident off floor, back into own room, skin assessment performed with new injuries noted. The injuries were bruise to right tranchanter and right shoulder. There was a skin tear on right elbow. [Note: The intervention developed was PT to evaluate and treat as ordered or prn and ensure a clear pathway with well lit hallways.] h. On 10/21/19, [Resident 4 ] found laying on the floor to the right side of his bed. His head was near his roommates night stand, she he may have his (sic) his head. [Note: The intervention developed on 10/7/19, was revised on 10/23/19, for PT to evaluate and treat as ordered or as needed. There was no new interventions.] i. On 10/23/19, Found by aide during round [NAME] on bedside mat. Bilat (bilateral) knees slightly pink. No evidence of pain. [Note: There was no new interventions developed after resident fell.] j. On 10/26/19, Observed by aide side laying on mat between the 2 beds. with his blanket, quiet and appeared nearly sleeping.Assessed for an injury- skin check performed. no bruising, no scraps or scratches. [Note: There was an intervention dated 10/28/19, for resident 4 to have a low bed with fall mats on both sides of bed. Resident 4 was found on the mat by his bed.] k. On 10/29/19, Nurse found resident on the fall mat next to his bed, bed was in the lowest position. Resident was laying on his back. [Note: The intervention dated 10/28/19, for resident 4 to have a low bed with fall mats on both sides of bed was revised on 10/30/19. Resident 4 was found on the mat by his bed and there was no new intervention developed.] l. On 11/3/19, Resident found laying face down on mat on right side of own bed in room, found by resident's spouse when she entered resident's room to visit with resident, resident's spouse immediately notified staff, who notified this nurse.No new injuries noted. [Note: An intervention developed was, [Resident 4] chooses to roll out of bed. Staff to ensure he is in safe environment to avoid injury. He has been ambulatory in the past and does not prefer to remain still.] m. On 11/7/19, Res was observed from the nurses station, as he fell against the room [ROOM NUMBER] door frame.Blood was quickly observed coming from rt lateral, above the ear area, of the skull. Res was assisted up to his chair - no loss of consciousness, floor was dry, shoes are on.New 2 cm lac (laceration) to rt lat (lateral) skull area, hair around injury site shaved, skin was well approximated, 2 SS (steristrips) where applied. [Note: The new care plan intervention developed on 11/7/19, was to order a personalized wheelchair.] n. On 11/17/19, While at the nursing station, I heard a loud boom. Other residents started yelling and as myself and other staff got into the dining room, [resident 4] was on the floor. Two of the residents stated that he hit his head. He was awake, no signs of LOC (loss of consciousness), appeared a little lethargic. He states pain in his head. [Note: The new intervention dated 11/18/19, revealed that resident 4 was to have a helmet for head safety.] o. On 11/19/19, found sitting up on floor in hallway next to his wheelchair. [Note: The new intervention developed on 11/20/19, revealed that resident 4 was tired in the afternoons and encourage him to lay down and rest.] p. On 11/24/19, CNA observed resident slide self to edge of W/C seat cushion and slide self onto floor directly in front of own W/C, resident did not hit head and was sitting upright on buttocks when staff assisted resident back into W/C.no injuries. [Note: There was an intervention developed on 11/25/19, for resident 4 to work with restorative nursing aid for extra mobility opportunities.] q. On 12/1/19, Pt (patient) fell out of W/C in front of nurses station. Pt was bedding forward in W/C and fell on ground. Pt did not hit his head, no injuries noted. [Note: The new intervention developed on 12/2/19, was for staff to remind resident 4 to scoot back in his wheelchair since he liked to propel around and lean forward.] On 12/5/19 at 1:26 PM, an interview was conducted with CNA 3. CNA 3 stated that there were not enough staff in the Journey's Unit. CNA 3 stated that there were usually 3 CNAs for approximately 34 residents. CNA 3 stated that resident 4 fell because there were not enough staff to be with him to prevent his falls. CNA 3 stated she had asked for additional staff for the Journey's Unit but did not receive a response. On 12/5/19 at 11:58 AM, an interview was conducted with the Director of Nursing (DON). The DON stated that an intervention developed after resident 4 fell on 9/8/19, was to encourage resident 4 to get up for breakfast. The DON stated that after resident 4 fell on 9/17/19, the intervention was to obtain laboratory values and increase medications. The DON stated that the intervention developed after resident 4 fell on [DATE], was to move the night stands away from his bed. The DON stated that there were no new interventions for the falls on 10/23/19 and 10/2919 because the fall mats were in place and resident 4 continued to roll out of bed. The DON stated that after the fall on 10/7/19, there was no Physical Therapy evaluation completed. The DON stated that a personalized wheelchair had been ordered but they had not received it. The DON stated that care plans were not updated after each fall and she was conducting one on one education for nurses along with an in-service regarding how to update care plans with interventions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 9 of 32 sampled residents, that the facility did not e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined, for 9 of 32 sampled residents, that the facility did not ensure a resident who was diagnosed with dementia, received the appropriate treatment and services to attain or maintain his highest practicable physical, mental and psychosocial well-being. Specifically, a resident was continually yelling out in the Journey's unit and disrupting other residents. Resident identifiers: 4, 8, 25, 35, 38, 44, 48, 49, and 61. Findings include: Resident 4 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included dementia with behavioral disturbance, adjustment disorder with mixed anxiety and depression, Alzheimer's disease, and persistent mood disorder. On 12/1/19 at 7:45 AM, an observation was made of the breakfast meal in the Journey's Unit dining room. Resident 4 was observed yelling out in the dining room. Resident 4 was observed to yell out at 8:13 AM. Resident 4 continued to yell out loudly until 8:17 AM. Agency Certified Nursing Assistant (CNA) 1 was observed to ask CNA 2 if resident 4 should be taken out of the dining room. At 8:20 AM, resident 4 was observed yelling out and was taken to the hallway. Resident 4 was observed to continue to yell out in the hallway until 8:47 AM. Resident 4 was taken to his room by a staff member and continued to yell out while in his room. At 11:58 AM, an observation was made of resident 4 loudly yelling out in the hallway. At 12:02 PM, resident 4 continued to yell out. At 1:37 PM, resident 4 was continually observed yelling out in the hallway until 2:27 PM. On 12/2/19 at 8:55 AM, an observation was made of resident 4 loudly yelling out. At 12:02 PM, resident 4 was yelling out and continued to yell out until 12:29 PM. Resident 4's yelling was heard outside of the Journey's unit. At 12:32 PM, resident 4 was observed to be wheeled outside the Journey's unit yelling with staff members. At 12:34 PM, resident 4 continued to yell out. At 12:41 PM, resident 4 was wheeled into the Journey's unit and continued to yell out. At 12:44 PM, resident 4 continued yelling out. At 1:24 PM, resident 4 continued to yell out. At 2:35 PM, resident 4 continued to yell out at the door to the courtyard. At 2:44 PM, resident 44 yelled Someone throw him away. At 2:45 PM, resident 49 stated she did not like resident 4 yelling out because it was nerve racking and she did not like it. Resident 61 stated that resident 4 yelled all day and sometimes at night and he did not like it. Resident 4 was observed sitting at the door to the outside until 2:52 PM, yelling and pushing on the door. At 3:04 PM, resident 4 continued to yell through the locked doors from the Journey's unit to the other area of the facility. At 3:10 PM, resident 4 was observed to be wheeled to another area by the courtyard door by the administrator. Resident 4 continued to yell. At 3:12 PM, resident 8 was observed yelling at resident 4. Resident 8 stated resident 4 was really loud and upset. Resident 4 was taken into his room with another CNA and resident 4 stopped yelling. On 12/3/19 at 8:30 AM, resident 4 was observed yelling in the dining room. Another resident yelled at resident 4 to Shut up. At 8:36 AM, resident 4 was yelling at the nurses station. Resident 44 yelled Shut up to resident 4. At 8:44 AM, resident 4 was yelling at the door to the courtyard. Resident 48 was observed to ask Licensed Practical Nurse (LPN) 2 why resident 4 was yelling. Resident 48 was at the nurses station. LPN 2 was observed to tell resident 48, He is expressing himself by saying 'Ahhhh.' Resident 48 was observed to shake her head in a no direction and walk away. At 8:47 AM, CNA 3 was observed to try and push resident 4's wheelchair away from the courtyard door. At 8:48 AM, resident 4 was observed yelling Ahhhhhh! Shut up. CNA 3 was observed to offer resident 4 a snack and resident 4 yelled God Damn!! Resident 4 was observed to continue to push on the door yelling Ahhhhh! Ouch! At 8:50 AM, LPN 1 stated He (resident 4) sounds upset. At 8:53 AM, resident 35 was observed to walk out of her room and yelled down the hall Shut up. At 8:54 AM, resident 25 was observed to walk to the nurses station and asked LPN 1 if there was a mentally ill resident. Resident 25 stated that he was trying to sleep and someone was yelling. At 8:56 AM, resident 44 was observed to yell, Shut up and knock it off to resident 4. Resident 4 was observed continually until 9:46 AM, yelling out loudly in the hallway. At 10:58 AM, resident 4 continued to yell out. On 12/5/19 at 10:35 AM, an observation was made of resident 4 yelling out in the Journey's Unit. Resident 4 was continually observed until 10:59 AM. Resident 4 was observed to yell out loudly during the continual observation. Resident 4's medical record was reviewed on 12/3/19. A Minimum Data Set assessment dated [DATE], revealed that resident 4 had short and long term memory problems. A Brief Interview of Mental Status was not completed. A care plan dated 8/29/19, revealed [Resident 4] resides on secured Journey's Unit related to exit seeking behaviors and occasional aggression. The goal was [resident 4] will remain safe in secured environment through next review. The interventions included, Calm, quiet, environment, offer diversional activities such as walks, movies, music, etc., watch for changes in behavior when family visits d/t (due to) history of it being precipitating factor for agitation. On 12/2/19 at 3:22 PM, an interview was conducted with Agency LPN 1. Agency LPN 1 stated it was her first day working on the Journey's unit. Agency LPN 1 stated that she was not sure how resident 4 expressed pain. Agency LPN 1 stated that she doesn't think that resident 4's yelling out was related to pain. Agency LPN 1 stated that the morning CNAs were great with distracting resident 4 with music. Agency LPN 1 stated that the best thing for resident 4 was distraction. Agency LPN 1 stated that shift changes were tough for him and threw him off a minute. Agency LPN 1 stated that as far as a nursing stand point, he needs one on one. Agency LPN 1 stated that resident 4 needed a lot of reassurance but there were not enough staff to provide one on one. Agency LPN 1 stated, I wish I knew more about the unit. On 12/2/19 at 3:30 PM, an interview was conducted with Agency CNA 2. Agency CNA 2 stated he had worked with resident 4 prior. Agency CNA 2 stated that staff try to redirect resident 4 because he was confused. Agency CNA 2 stated that resident 4 had a little mat that staff placed on his lap that helped calm him down. Agency CNA 2 stated that if resident 4 was experiencing pain, I think he would tell if he was in pain. On 12/2/19 at 3:35 PM, an interview was conducted with Agency CNA 3. Agency CNA 3 stated it was her first time working on the Journey's Unit. Agency CNA 3 stated that she learned about the resident's from receiving report from the morning CNAs. Agency CNA 3 stated she was not given information regarding how to help resident 4 when he was yelling out. Agency CNA 3 stated that she would try to get him in a calm environment, and try to get him in a quiet room. Agency CNA 3 stated that she would probably ask resident 4 why he was yelling. Agency CNA 3 stated that she would ask resident 4 if he was hungry, needed to use the restroom, or anything. On 12/3/19 at 1:42 PM, an interview was conducted with the facility Medical Doctor (MD). The MD stated that he was one of the attending physicians at the facility. The MD stated that he was the physician for resident 4. The MD stated that when resident 4 was admitted he was constantly exit seeking in an aggressive way. The MD stated resident 4 was injuring other residents and pushing other residents aside. The MD stated that resident 4 was unable to carry on a conversation with him after admission because resident 4 was very demented. The MD stated that resident 4's yelling out had actually improved because when he first got here he would not stop. The MD stated that resident 4 was probably the most difficult patient in terms of behaviors. The MD stated that resident 4 had a diagnosis of dementia with behaviors, depression, and anxiety. The MD stated I don't think he had a history of psychological issues. The MD stated that resident 4 was unable to verbally tell staff if he was experiencing pain and was unable to answer questions. The MD stated that staff were notifying him all the time regarding resident 4's behaviors but then we got to the point that we were not able to make any further changes with the medications. The MD stated that resident 4 was administered Trazadone during the day for anxiety and the depakote for his behaviors. The MD stated that all kinds of different medications were tried including Celexa, Buspar, Lorazepam, Seroquel, and Risperdal for limited use. The MD stated that Seroquel might be helpful at night but didn't see a big enough difference with those medications to continue him on it. The MD stated that he had not been contacted regarding resident 4 yelling out and disturbing other residents for a while. On 12/5/19 at 10:12 AM, an interview was conducted with the Director of Nursing (DON). The DON stated that resident 4 was up at the locked door of the Journey's unit a lot when he was first admitted . The DON stated that staff thought resident 4 was trying to leave. The DON stated that there was a note for staff to go through the courtyard door because resident 4 would get agitated when he saw a staff member going through the door. The DON stated resident 4 came through the door one day and he stayed and fiddled with the door and did not attempt to leave. The DON stated that in September resident 4 had 3 falls and there was a change in his condition. The DON stated that resident 4 was sent to the hospital and the hospital staff did not find anything wrong with resident 4. The DON stated that the facility did laboratory and scans and everything was normal. The DON stated that resident 4's yelling out was new this weekend. The DON stated that resident 4 normally yelled out if he was agitated or trying to get out of the door. The DON stated that resident 4's continuous yelling out for no reason was new. The DON stated that she wheeled resident 4 around the facility when he was agitated. The DON stated resident 4 yelled out during conversations. The DON stated she discussed with resident 4's physician medications but did not want to medicate for staff convenience. The DON stated she wanted to make sure resident 4 was medicated for a specific diagnosis and amount of time. The DON stated that staff wanted to make sure resident 4 was not in pain but it was hard to figure out if he was in pain. The DON stated resident 4 can answer yes and no questions. The DON stated that on 12/4/19, resident 4 was receiving one on one staffing because we want to see what the change was and why. On 12/5/19 at 11:12 AM, an interview was conducted with CNA 3. CNA 3 stated she received training videos and other training regarding dementia. CNA 3 stated resident 4 yelled out and his hands were really rigid. CNA 3 stated she was not sure if resident 4 was nervous or in pain when he yelled out. CNA 3 stated that she tried to talk to resident 4 and he would yell no. CNA 3 stated she gave cookies to resident 4 and that helped to relax him and she gave him toys on his lap. CNA 3 stated that resident 4's yelling out was not a new behavior. CNA 3 stated that resident 4's yelling effected the other residents. CNA 3 stated that other resident's yell Shut up back to him. CNA 3 stated when resident 4 was waiting for lunch he yelled out and other residents would yell back at him to shut up. CNA 3 stated resident 38 and resident 25 become anxious when resident 4 yells and would yell back at him. CNA 3 stated that resident 35 asked to go home when resident 4 yelled out. CNA 3 stated that resident 35 escalated when resident 4 was yelling. CNA 3 stated that there were not enough staff to attend to resident 4 when he was yelling.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review it was determined, for 1 of 32 sampled residents, that the facility did not establish and maintain an infection prevention and control program to prov...

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Based on observation, interview and record review it was determined, for 1 of 32 sampled residents, that the facility did not establish and maintain an infection prevention and control program to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, a resident's urinary catheter bag was touching the floor without a barrier. Resident identifier: 47. Findings include: On 12/1/19 at approximately 9:00 AM, an observation was made of resident 47 in bed. Resident 47's bed was positioned low to the ground and his urinary catheter bag was observed on the floor without a barrier. On 12/3/19 at 7:54 AM, an observation was made of resident 47 in bed. Resident 47's bed was positioned low to the ground and his urinary catheter bag was observed on the floor without a barrier. On 12/3/19 at 11:56 AM, an interview was conducted with Certified Nursing Assistant (CNA) 4. CNA 4 stated if a resident had a urinary catheter leg bag she would clean the end after the bag was removed with an alcohol wipe and prior to attaching the new bag. CNA 4 stated that she would clean the urinary catheter bags prior to storing with a vinegar water solution and the urinary catheter bag would be hung in the resident bathroom in a white baggie storage bag. CNA 4 stated that she would measure the urine and report the quantity, color, and odor to the nurse. CNA 4 stated that she would chart the quantity of urine in the resident medical record. CNA 4 stated that if a resident had a urinary catheter she would encourage more fluids to prevent urinary tract infections. CNA 4 stated that she would check the access area of the catheter for inflammation or skin breakdown. CNA 4 stated that the urinary catheter bag should be placed lower than the bladder and the bag should be covered with a plastic bag to prevent the bag from touching the floor. On 12/3/19 at 1:08 PM, an observation was conducted of resident 47 with CNA 4. CNA 4 verified that resident 47's urinary catheter bag did not have a dignity bag cover. CNA 4 stated that the dignity bag cover was placed on the urinary catheter bag for dignity and to prevent the urinary catheter bag from touching the floor. CNA 4 stated that the urinary catheter bag was touching resident 47's floor and the urinary catheter bags should be raised so they were not touching the floor. CNA 4 stated that she would carry alcohol wipes with her to clean the urinary catheter bags if necessary. CNA 4 stated that when resident 47's urinary catheter bag was last changed the CNA probably forgot to put a dignity cover on the bag. On 12/5/19 at 9:33 AM, an interview was conducted with the Director of Nursing (DON). The DON stated that the resident urinary catheter bags should not be touching the floor. The DON stated that resident 47's bed had to be lowered due to resident 47 falling out bed. The DON stated that residents with urinary catheters should have a dignity bag placed on the urinary catheter bag.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review it was determined, for 10 of 32 sample residents, that the facility did not ha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review it was determined, for 10 of 32 sample residents, that the facility did not have sufficient nursing staff with the appropriate competencies and skills sets to provide nursing related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity and diagnoses of the facility's resident population in accordance with the facility assessment. Specifically, residents waited for over 20 minutes to be served breakfast and staff members complained of not enough staff for the Journey's unit. Resident identifiers: 4, 8, 25, 34, 35, 38, 44, 48, 49, and 61. Findings include: 1. On 12/1/19 at 7:45 AM, an observation was made of the big dining room in the Journey's Unit. There were 17 residents in the dining room. The breakfast meal cart was delivered to the dining room at 7:58 AM by the Dietary Manger (DM). At 8:11 AM, Restorative Nursing Assistant (RNA) 1 and Agency Certified Nursing Assistant (CNA) 1 arrived in the big dining room. At 8:17 AM, resident 4 was removed from the dining room because he was yelling out. At 8:20 AM, RNA 1 told the residents what was being served for breakfast. The first meal was served to resident 38 at 8:24 AM. At 8:28 AM, resident 35 was not served her breakfast and was yelling at resident 34. Resident 35 was served at 8:32 AM. Resident 48 was sitting at the same table as resident 35. Resident 48 stated, I wonder why I don't get breakfast. Resident 48 was not served her breakfast until 8:42 AM. On 12/1/19, an observation was made of the little dining room on the Journey's Unit. There were 4 residents in the dining room. The breakfast meal cart was delivered to the big dining room at 7:58 AM. At 8:10 AM, resident 49 stated that sometimes the breakfast meal was delayed. Resident 49 was observed to wander the hall between the big and little dining rooms. Resident 49 was observed to ask staff when breakfast was going to be ready. At 8:17 AM, resident 49 was observed to look into the big dining room and as she walked back to the small dining room she stated that they were all eating, drinking, and having a party. The first breakfast meal tray was served in the little dining room at 8:32 AM. Resident 49 was not served her breakfast until 8:44 AM. A review of the posted meal times revealed for Breakfast the East Hall dining room was to be served at 8:00 AM. On 12/1/19 at 2:00 PM, an interview was conducted with CNA 2. CNA 2 stated that there were 2 CNAs in the Journey's unit for 31 residents that morning. CNA 2 stated that there were usually 3 CNAs. CNA 2 stated that a CNA called in sick and another CNA had car trouble. CNA 2 stated that when there were not enough staff they opened 1 dining room and served 2 separate times for the meals, instead of both dining rooms in the Journey's Unit. CNA 2 stated that breakfast was not usually served late but was late that morning because of staffing. CNA 2 stated that 4 CNAs was appropriate staffing for the 31 residents but there were usually 3 CNAs and sometimes only 2 CNAs. On 12/5/19 at 12:45 PM, an interview was conducted with the DM. The DM stated that the meal carts were delivered at 8:00 AM and he would expect that the food be served within 10 minutes of being delivered. The DM stated that the bottom pellets under the plates kept the food warm for about 25 minutes after food was placed onto the plate. 2. Resident 4 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included dementia with behavioral disturbance, adjustment disorder with mixed anxiety and depression, Alzheimer's disease, and persistent mood disorder. On 12/1/19 at 2:20 PM, an observation was made of resident 4. Resident 4 was observed in his wheelchair in the hallway across from the nurses station. Resident 4 was observed to be loudly yelling. Resident 4 was observed to lean forward and fall out of his wheelchair. Resident 4 was observed to hit the floor. Resident 4's medical record was reviewed on 12/3/19. A fall risk evaluation dated 9/30/19, revealed that resident 4 was at risk for falls. A Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that resident 4 had short term and long term memory problems. The MDS further revealed that resident 4 had 2 or more falls with no injury since the last MDS was completed. Resident 4's care plan dated 5/23/19, and revised on 10/7/19, revealed [Resident 4] is at risk for falls r/t (related to) deconditioning, gait/balance problems. The goal was [resident 4] will be free of minor injury through the review date. The developed interventions were: a. On 5/23/19, Staff to anticipate and meet [resident 4's] needs. b. On 5/23/19, Ensure commonly used items (water, call light, remote) are within reach of [resident 4] prior to leaving room. c. On 9/30/19, Ensure that [resident 4] is wearing appropriate footwear when ambulating or mobilizing in w/c (wheelchair). d. On 10/7/19, PT (physical therapy) to treat as ordered or PRN (as needed). e. On 10/7/19, Ensure clear pathways and well lit hallways. f. On 10/28/19, Low bed with fall mats on both sides of bed. g. On 11/4/19, [Resident 4] chooses to roll out of bed. Staff to ensure he is in (a) safe environment to avoid injury. He has been ambulatory in the past and does not prefer to remain still. h. On 11/7/19, [Resident 4] personalized wheel chair has been ordered by rehab. Awaiting arrival. i. On 11/20/19, [Resident 4] gets tired in the afternoon. Encourage him to lay down and rest after lunch for a little while. j. On 11/25/19, RNA to work with [resident 4] for extra money. k. On 11/28/19, Helmet for safety. l. On 12/2/19, [Resident 4] likes to self propel in his wheelchair through-out the community. He likes to lean forward as he self propels. Staff to assist/remind [resident 4] to scoot back in wheelchair as needed. Resident 4's incident reports were reviewed and reviewed the following: a. On 7/8/19 at 7:10 PM, CNA reported that resident is on the floor. Upon entering residents room he was lying on hi (sic) lt (left) side at the floor of his bed. Assessment completed and has redness on rt (right) wrist. [Note: There was no intervention on the care plan or incident report after the fall.] b. On 9/8/19 at 9:00 AM, Resident found on floor right side of bed in the lowest position, found by CNA when checking on resident for cares.Resident laying on right side on the floor with his sheet wrapped around him, resident assisted back into bed via 2 CNA's and this nurse, resident noted to have area of redness approx (approximately) 2 cm (centimeters) x 1 cm with no bruising noted, slight heat at this time, . lateral upper arm near shoulder approx 2 (inches) x 2, slight heat at this time.right lateral elbow with skin tear approx 2 cm x 2 cm with small amount of active bright red bleeding noted.RUE (right upper extremity) superior to elbow on lateral aspect (approx 2 cm superior to skin tear) has abrasion approx 1 cm x 2 cm with slight redness. [Note: There were no interventions on the care plan or incident report after the fall.] c. On 9/17/19, Heard yelling, found lying on floor in hall. [Note: There were no interventions on the care plan or incident report after the fall.] d. On 9/28/19, Res (resident) was observed by staff side lying on the floor, between his bed and the wall. His lower back was moist with apparently urine, floor was dry wearing his socks. There is no apparent injury. e. On 9/28/19, Housekeeper observed from DR (dining room) to end of the hall res fall (sic) towards the wall, slid down to the ground then [name of another resident] who was near started to kick him while he was on the ground, we staff came a running - observed his stance to be rt leg guarded, not wanting to wb (weight bear) on rt. a wc (wheelchair) was brought in and used. The form further revealed, After falling and being kicked, now having pain and poor weight bearing to rt leg. f. On 9/28/19, Res was in the w/c near the back door surrounded by 5-6 sitting residents - he was seen to topple in a forward motion, to the ground, landing side lying - not seen hitting his head, staff alerted, arrive.resident to be increased lethargic.concur with plan to send out for Eval (evaluation). The interventions developed after resident 4's care plan was developed on 5/23/19, and revised on 9/30/19, to assist resident 4 to participate in activities that promote exercise, physical activity for strengthening and improved mobility. Another intervention developed on 9/30/19, was to ensure resident 4 was wearing appropriate footwear. g. On 10/6/19, Resident was entering hallway from own room and reached with right hand for handrail along wall to resident's right . a resident was observed to slid down wall and onto the floor.CNA who witness fall and was unable to reach resident tin time and this nurse assisted resident off floor, back into own room, skin assessment performed with new injuries noted. The injuries were bruise to right tranchanter and right shoulder. There was a skin tear on right elbow. [Note: The intervention developed was PT to evaluate and treat as ordered or prn and ensure a clear pathway with well lit hallways.] h. On 10/21/19, [Resident 4 ] found laying on the floor to the right side of his bed. His head was near his roommates night stand, she he may have his (sic) his head. [Note: The intervention developed on 10/7/19, was revised on 10/23/19, for PT to evaluate and treat as ordered or as needed. There was no new interventions.] i. On 10/23/19, Found by aide during round [NAME] on bedside mat. Bilat (bilateral) knees slightly pink. No evidence of pain. [Note: There was no new interventions developed after resident fell.] j. On 10/26/19, Observed by aide side laying on mat between the 2 beds. with his blanket, quiet and appeared nearly sleeping.Assessed for an injury- skin check performed. no bruising, no scraps or scratches. [Note: There was an intervention dated 10/28/19, for resident 4 to have a low bed with fall mats on both sides of bed. Resident 4 was found on the mat by his bed.] k. On 10/29/19, Nurse found resident on the fall mat next to his bed, bed was in the lowest position. Resident was laying on his back. [Note: The intervention dated 10/28/19, for resident 4 to have a low bed with fall mats on both sides of bed was revised on 10/30/19. Resident 4 was found on the mat by his bed and there was no new intervention developed.] l. On 11/3/19, Resident found laying face down on mat on right side of own bed in room, found by resident's spouse when she entered resident's room to visit with resident, resident's spouse immediately notified staff, who notified this nurse.No new injuries noted. [Note: An intervention developed was, [Resident 4] chooses to roll out of bed. Staff to ensure he is in safe environment to avoid injury. He has been ambulatory in the past and does not prefer to remain still.] m. On 11/7/19, Res was observed from the nurses station, as he fell against the room [ROOM NUMBER] door frame.Blood was quickly observed coming from rt lateral, above the ear area, of the skull. Res was assisted up to his chair - no loss of consciousness, floor was dry, shoes are on.New 2 cm lac (laceration) to rt lat (lateral) skull area, hair around injury site shaved, skin was well approximated, 2 SS (steristrips) where applied. [Note: The new care plan intervention developed on 11/7/19, was to order a personalized wheelchair.] n. On 11/17/19, While at the nursing station, I heard a loud boom. Other residents started yelling and as myself and other staff got into the dining room, [resident 4] was on the floor. Two of the residents stated that he hit his head. He was awake, no signs of LOC (loss of consciousness), appeared a little lethargic. He states pain in his head. [Note: The new intervention dated 11/18/19, revealed that resident 4 was to have a helmet for head safety.] o. On 11/19/19, found sitting up on floor in hallway next to his wheelchair. [Note: The new intervention developed on 11/20/19, revealed that resident 4 was tired in the afternoons and encourage him to lay down and rest.] p. On 11/24/19, CNA observed resident slide self to edge of W/C seat cushion and slide self onto floor directly in front of own W/C, resident did not hit head and was sitting upright on buttocks when staff assisted resident back into W/C.no injuries. [Note: There was an intervention developed on 11/25/19, for resident 4 to work with restorative nursing aid for extra mobility opportunities.] q. On 12/1/19, Pt (patient) fell out of W/C in front of nurses station. Pt was bedding forward in W/C and fell on ground. Pt did not hit his head, no injuries noted. [Note: The new intervention developed on 12/2/19, was for staff to remind resident 4 to scoot back in his wheelchair since he liked to propel around and lean forward.] On 12/5/19 at 1:26 PM, an interview was conducted with CNA 3. CNA 3 stated that there were not enough staff in the Journey's Unit. CNA 3 stated that there were usually 3 CNAs for approximately 34 residents. CNA 3 stated that resident 4 fell because there were not enough staff to be with him to prevent his falls. CNA 3 stated she had asked for additional staff for the Journey's Unit but did not receive a response. 3. Resident 4 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included dementia with behavioral disturbance, adjustment disorder with mixed anxiety and depression, Alzheimer's disease, and persistent mood disorder. On 12/1/19 at 7:45 AM, an observation was made of the breakfast meal in the Journey's Unit dining room. Resident 4 was observed yelling out in the dining room. Resident 4 was observed to yell out at 8:13 AM. Resident 4 continued to yell out loudly until 8:17 AM. Agency CNA 1 was observed to ask CNA 2 if resident 4 should be taken out of the dining room. At 8:20 AM, resident 4 was observed yelling out and was taken to the hallway. Resident 4 was observed to continue to yell out in the hallway until 8:47 AM. Resident 4 was taken to his room by a staff member and continued to yell out while in his room. At 11:58 AM, an observation was made of resident 4 loudly yelling out in the hallway. At 12:02 PM, resident 4 continued to yell out. At 1:37 PM, resident 4 was continually observed yelling out in the hallway until 2:27 PM. On 12/2/19 at 8:55 AM, an observation was made of resident 4 loudly yelling out. At 12:02 PM, resident 4 was yelling out and continued to yell out until 12:29 PM. Resident 4's yelling was heard outside of the Journey's unit. At 12:32 PM, resident 4 was observed to be wheeled outside the Journey's unit yelling with staff members. At 12:34 PM, resident 4 continued to yell out. At 12:41 PM, resident 4 was wheeled into the Journey's unit and continued to yell out. At 12:44 PM, resident 4 continued yelling out. At 1:24 PM, resident 4 continued to yell out. At 2:35 PM, resident 4 continued to yell out at the door to the courtyard. At 2:44 PM, resident 44 yelled Someone throw him away. At 2:45 PM, resident 49 stated she did not like resident 4 yelling out because it was nerve racking and she did not like it. Resident 61 stated that resident 4 yelled all day and sometimes at night and he did not like it. Resident 4 was observed sitting at the door to the outside until 2:52 PM, yelling and pushing on the door. At 3:04 PM, resident 4 continued to yell through the locked doors from the Journey's unit to the other area of the facility. At 3:10 PM, resident 4 was observed to be wheeled to another area by the courtyard door by the administrator. Resident 4 continued to yell. At 3:12 PM, resident 8 was observed yelling at resident 4. Resident 8 stated resident 4 was really loud and upset. Resident 4 was taken into his room with another CNA and resident 4 stopped yelling. On 12/3/19 at 8:30 AM, resident 4 was observed yelling in the dining room. Another resident yelled at resident 4 to Shut up. At 8:36 AM, resident 4 was yelling at the nurses station. Resident 44 yelled Shut up to resident 4. At 8:44 AM, resident 4 was yelling at the door to the courtyard. Resident 48 was observed to ask Licensed Practical Nurse (LPN) 2 why resident 4 was yelling. Resident 48 was at the nurses station. LPN 2 was observed to tell resident 48, He is expressing himself by saying 'Ahhhh.' Resident 48 was observed to shake her head in a no direction and walked away. At 8:47 AM, CNA 3 was observed to try and push resident 4's wheelchair away from the courtyard door. At 8:48 AM, resident 4 was observed yelling Ahhhhhh! Shut up. CNA 3 was observed to offer resident 4 a snack and resident 4 yelled God Damn!! Resident 4 was observed to continue to push on the door yelling Ahhhhh! Ouch! At 8:50 AM, LPN 1 stated He (resident 4) sounds upset. At 8:53 AM, resident 35 was observed to walk out of her room and yelled down the hall Shut up. At 8:54 AM, resident 25 was observed to walk to the nurses station and asked LPN 1 if there was a mentally ill resident. Resident 25 stated that he was trying to sleep and someone was yelling. At 8:56 AM, resident 44 was observed to yell, Shut up and knock it off to resident 4. Resident 4 was observed continually until 9:46 AM, yelling out loudly in the hallway. At 10:58 AM, resident 4 continued to yell out. On 12/5/19 at 10:35 AM, an observation was made of resident 4 yelling out in the Journey's Unit. Resident 4 was continually observed until 10:59 AM. Resident 4 was observed to yell out loudly during the continual observation. Resident 4's medical record was reviewed on 12/3/19. A MDS assessment dated [DATE], revealed that resident 4 had short and long term memory problems. A Brief Interview of Mental Status was not completed. A care plan dated 8/29/19, revealed [Resident 4] resides on secured Journey's Unit related to exit seeking behaviors and occasional aggression. The goal was [resident 4] will remain safe in secured environment through next review. The interventions included, Calm, quiet, environment, offer diversional activities such as walks, movies, music, etc., watch for changes in behavior when family visits d/t (due to) history of it being precipitating factor for agitation. On 12/2/19 at 3:22 PM, an interview was conducted with Agency LPN 1. Agency LPN 1 stated it was her first day working on the Journey's unit. Agency LPN 1 stated that as far as a nursing stand point, he needs one on one. Agency LPN 1 stated that resident 4 needed a lot of reassurance but there were not enough staff to provide one on one. Agency LPN 1 stated, I wish I knew more about the unit. On 12/5/19 at 11:12 AM, an interview was conducted with CNA 3. CNA 3 stated she received training videos and other training regarding dementia. CNA 3 stated resident 4 yelled out and his hands were really rigid. CNA 3 stated she was not sure if resident 4 was nervous or in pain when he yelled out. CNA 3 stated that she tried to talk to resident 4 and yelled no. CNA 3 stated she gave cookies to resident 4 and that helped to relax him and gave him toys on his lap. CNA 3 stated that resident 4's yelling out was not a new behavior. CNA 3 stated that resident 4's yelling effected the other residents. CNA 3 stated that other resident's yell Shut up back to him. CNA 3 stated when resident 4 was waiting for lunch he yelled out and other resident will yelled back at him to shut up. CNA 3 stated resident 38 and resident 25 become anxious when resident 4 yells and they would yell back at him. CNA 3 stated that resident 35 asked to go home when resident 4 yelled out. CNA 3 stated that resident 35 escalated when resident 4 was yelling. CNA 3 stated that there was not enough staff to attend to resident 4 when he was yelling.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined that the facility did not ensure safe and secure storage of drugs and biolo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined that the facility did not ensure safe and secure storage of drugs and biologicals in accordance with accepted professional principles; or include the appropriate accessory and cautionary instructions, and the expiration date on the medication. Specifically, one multi-dose vial of Tuberculin Purified Protein Derivative was expired and available for resident use, the pharmacy provided emergency kit (Ekit) was not locked, and a treatment cart on the unit was not locked and secured. Resident Identifiers: 54, 61, 163, and 164. Findings include: 1. On [DATE] at 7:57 AM, Licensed Practical Nurse (LPN) 2 was observed to retrieve a medication from the Ekit on the [NAME] hall medication storage room. The Ekit was observed to not have a zip tie on the front compartment where the medications were stored. An immediate interview was conducted with LPN 2. LPN 2 stated that the Ekit was delivered from the pharmacy with the zip ties secured to the box. LPN 2 stated that if a medication were removed from the Ekit he would document on a piece of paper the medication that was removed, the resident name, the physicians name, and he would sign the paper. LPN 2 stated that the paper was stored in the top compartment of the Ekit. LPN 2 stated that the zip ties had identifying numbers on them. LPN 2 stated that he would document on the same paper the numbers on the zip ties that were removed and the numbers on the zip ties that were applied. LPN 2 was observed to document the 1 zip tie that was removed from the top compartment of the Ekit. LPN 2 was observed to document 2 zip ties that were applied to the top and front compartment of the Ekit after LPN 2 removed the medication and completed the documentation. LPN 2 confirmed that when he removed the Ekit from the [NAME] hall medication storage room the front compartment of the Ekit did not have a zip tie present. 2. On [DATE] at approximately 8:15 AM, the medication storage room on the East hall was inspected. There was a multi-dose vial of Tuberculin Purified Protein Derivative stored in the medication fridge with an open date of [DATE]. The multi-dose vial of Tuberculin was available for resident use. An immediate interview was conducted with LPN 2. LPN 2 stated that he was not sure when the multi-dose vial of Tuberculin expired. LPN 2 stated that he thought if the vial was fridgerated it would be good for 90 days. LPN 2 verified that the lot number on the multi-dose vial of Tuberculin was 328705. The Director of Nursing (DON) provided a form from the local pharmacy titled Medication Storage and Expiration Quick Reference. The form documented to discard Aplisol Tubersol (tuberculin test) 30 days after opening. [Note: The multi-dose vial of Tuberculin should have been discarded on [DATE].] A review of resident admissions from [DATE] to [DATE] documented the following: a. Resident 164 was admitted to the facility on [DATE]. A review of the [DATE] Medication Administration Record (MAR) documented that resident 164 received the Tuberculin Solution 0.1 milliliters (ml) on [DATE], lot number 328705. b. Resident 163 was admitted to the facility on [DATE]. A review of the [DATE] MAR documented that resident 163 received the Tuberculin Solution 0.1 ml on [DATE], lot number 328705. c. Resident 61 was admitted to the facility on [DATE]. A review of the [DATE] MAR documented that resident 61 received the Tuberculin Solution 0.1 ml on [DATE] and [DATE], lot number 328705. d. Resident 54 was admitted to the facility on [DATE]. A review of the [DATE] MAR documented that resident 163 received the Tuberculin Solution 0.1 ml on [DATE], lot number 328705. On [DATE] at 11:28 AM, an interview was conducted with the DON. The DON stated that when a multi-dose vial was opened the staff should date the vial with either the open date or the expiration date. The DON stated that the vial of Tuberculin should have been disposed of after 30 days of opening. The DON stated that the staff must call the pharmacy to get permission to access the narcotic Ekit. The DON stated that the pharmacy would give the staff a code to access the narcotic Ekit. The DON stated that once the Ekit was accessed the staff would complete a form and fax the form to the pharmacy. The DON stated that after each access of the narcotic Ekit the pharmacy would send a new narcotic Ekit and remove the used Ekit. The DON stated that a new narcotic Ekit would be delivered after the physician order was signed and on file. The DON stated that the zip ties were to be put back on the Ekit after the medication was retrieved. The DON stated that the zip ties for the narcotic Ekit were tracked in the narcotic book. The DON stated that the pharmacy would not need to be contacted prior to staff accessing the general medication Ekit. The DON stated that the staff would complete a form documenting the resident name and the medication removed from the general Ekit. The DON stated that the completed form would be faxed to the pharmacy to notify the pharmacy to bring a new general Ekit. The DON stated that a new Ekit policy was implemented within the last month. The DON stated that when the zip ties were removed from the Ekit they would be stored inside the Ekit and new zip ties would be secured on the Ekit. The DON stated the zip tie on the front compartment of the [NAME] hall Ekit was not present when the Ekit was delivered from the pharmacy. The DON stated that the nurse called the pharmacy and requested another tag. No additional information was provided regarding the delivery date of the general Ekit from the pharmacy. 3. On [DATE] at 2:09 PM until 2:40 PM, an observation was made in the Journey's Unit. The treatment cart was in the hallway between resident rooms [ROOM NUMBERS]. The treatment cart was observed to be unlocked and out of view of the nursing staff at the nurses station. Resident's were observed to walk by the treatment cart. On [DATE] at 1:15 PM, an interview was conducted with LPN 2. LPN 2 stated that the treatment cart should be locked at all times. The treatment cart was observed with LPN 2. The treatment cart contained 2 scissors, creams, and a skin staple remover.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 3 harm violation(s). Review inspection reports carefully.
  • • 28 deficiencies on record, including 3 serious (caused harm) violations. Ask about corrective actions taken.
  • • $17,940 in fines. Above average for Utah. Some compliance problems on record.
  • • Grade F (28/100). Below average facility with significant concerns.
Bottom line: Trust Score of 28/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Monument Healthcare Cottonwood Creek's CMS Rating?

CMS assigns Monument Healthcare Cottonwood Creek an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Utah, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Monument Healthcare Cottonwood Creek Staffed?

CMS rates Monument Healthcare Cottonwood Creek's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the Utah average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Monument Healthcare Cottonwood Creek?

State health inspectors documented 28 deficiencies at Monument Healthcare Cottonwood Creek during 2019 to 2024. These included: 3 that caused actual resident harm and 25 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Monument Healthcare Cottonwood Creek?

Monument Healthcare Cottonwood Creek is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by MONUMENT HEALTH GROUP, a chain that manages multiple nursing homes. With 77 certified beds and approximately 65 residents (about 84% occupancy), it is a smaller facility located in Salt Lake City, Utah.

How Does Monument Healthcare Cottonwood Creek Compare to Other Utah Nursing Homes?

Compared to the 100 nursing homes in Utah, Monument Healthcare Cottonwood Creek's overall rating (2 stars) is below the state average of 3.3, staff turnover (56%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Monument Healthcare Cottonwood Creek?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.

Is Monument Healthcare Cottonwood Creek Safe?

Based on CMS inspection data, Monument Healthcare Cottonwood Creek has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Utah. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Monument Healthcare Cottonwood Creek Stick Around?

Staff turnover at Monument Healthcare Cottonwood Creek is high. At 56%, the facility is 10 percentage points above the Utah average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Monument Healthcare Cottonwood Creek Ever Fined?

Monument Healthcare Cottonwood Creek has been fined $17,940 across 1 penalty action. This is below the Utah average of $33,258. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Monument Healthcare Cottonwood Creek on Any Federal Watch List?

Monument Healthcare Cottonwood Creek is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.