LANCASHIRE NURSING & REHABILITATION CENTER

287 SCHOOL STREET, KILMARNOCK, VA 22482 (804) 435-1684
For profit - Corporation 120 Beds VIRGINIA HEALTH SERVICES Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
53/100
#89 of 285 in VA
Last Inspection: February 2022

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Lancashire Nursing & Rehabilitation Center has a Trust Grade of C, which means it is average, placing it in the middle of the pack among nursing homes. It ranks #89 out of 285 facilities in Virginia, indicating it is in the top half, and #1 out of 2 in Lancaster County, suggesting limited local competition. Unfortunately, the facility is worsening, with issues increasing from 7 in 2019 to 10 in 2022. While staffing is a positive aspect, rated 2 out of 5 stars with a 36% turnover rate (better than the state average of 48%), there have been concerning incidents, including a failure to supervise a resident after a suicide attempt and not developing a care plan for a resident with suicidal thoughts. On the plus side, there have been no fines, which is good news, and the facility has average RN coverage, providing some level of oversight for resident care.

Trust Score
C
53/100
In Virginia
#89/285
Top 31%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
7 → 10 violations
Staff Stability
○ Average
36% turnover. Near Virginia's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Virginia facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 27 minutes of Registered Nurse (RN) attention daily — below average for Virginia. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
24 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★★
5.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2019: 7 issues
2022: 10 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (36%)

    12 points below Virginia average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

Staff Turnover: 36%

Near Virginia avg (46%)

Typical for the industry

Chain: VIRGINIA HEALTH SERVICES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 24 deficiencies on record

1 life-threatening 1 actual harm
Feb 2022 10 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Based on observation, staff interviews, and facility documentation review, the facility staff failed to maintain a safe and homelike environment for 2 Residents (Residents #6 and #31), in a survey sam...

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Based on observation, staff interviews, and facility documentation review, the facility staff failed to maintain a safe and homelike environment for 2 Residents (Residents #6 and #31), in a survey sample of 38 Residents. For Residents #6 and #31, the facility staff failed to repair a sink cabinet located within the Resident's room, to maintain a safe and homelike environment. The findings included: On 02/01/22 at 04:21 PM, an observation was made in the room of Residents #6 and #31, which revealed the sink cabinet side support, dislodged from underneath the sink and pulled away on the side. On 2/3/22 at 9:01 AM, Resident #31 was observed ambulating in the room. The sink was still noted to be in need of repair as noted above. On 2/3/22 at approximately 9:05 AM, CNA G accompanied Surveyor C to the room of Residents #6 and #31. CNA G reported that she was unaware of how the long the sink wall had been dislodged from under the sink. CNA G said, I never noticed it. On 2/3/22 at 9:13 AM, RN D/the Assistant Director of Nursing (ADON) entered the room of Residents #6 and #31. RN D said I wasn't aware of the sink issue. On 2/3/22 at 9:22 AM, Employee P/the Maintenance Director came to the room of Residents #6 and #31. The Maintenance Director reported he has two maintenance work order books, one at each nursing station that staff use to communicate maintenance repairs needed. The maintenance director looked at the sink and said he wasn't aware of it being broken previously and acknowledged he needed to shoot some screws in it. On 2/3/22 at 9:25 AM, the maintenance director showed Surveyor C the maintenance work order book at the nursing station and said he checks the book each morning to see what repairs are needed. Review of the maintenance book revealed an entry made on 2/3/22, by RN D for the sink needing repair. On 2/3/22 at 9:28 AM, Surveyor C observed the maintenance work order book which had work orders dating 11/5/21-2/3/22. This review revealed that prior to the surveyor bringing the sink to the attention of the staff, no entry had been made into the maintenance work order book. On 2/3/22 at 5:20 PM, a telephone interview was conducted with Employee P, the maintenance director. The maintenance director confirmed that he doesn't conduct rounds, checking each Resident room for needed repairs. He relies on the staff to indicate repairs needed in his work order book. Employee P said, I only know if they write it in the book. On 2/2/22, a request for the facility policy regarding maintenance work orders/repairs was requested. This policy was not received prior to the end of survey. On the afternoon of 2/3/22, the survey team was provided with a 7 page document that read, Maintenance Request Process, New Initiative beginning 2/1/22. This document outlined how staff would submit maintenance repairs electronically. On 2/3/22 at approximately 5:30 PM, Surveyor C met with the facility Administrator and Director of Nursing and discussed the above findings. No further information was provided prior to the end of survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on observation, interview, clinical record review and facility documentation, the facility staff failed to develop and implement an accurate and complete comprehensive care plan for 1 Resident (...

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Based on observation, interview, clinical record review and facility documentation, the facility staff failed to develop and implement an accurate and complete comprehensive care plan for 1 Resident (#46) in a survey sample of 38 Residents. The findings included: For Resident # 46 the facility failed to include right hand contractures and the wearing of a soft splint on the care plan. On 2/1/21 at approximately 2:30 PM an observation was made of Resident # 46 lying in bed, asleep, her right hand was visibly contracted, and a splint fastened with the Velcro strap around the bed rail at the head of the bed and not on the resident. On 2/2/22 at approximately 2:30 PM another observation was made of Resident #46 who was in bed resting eyes closed. The splint was not on the resident but instead was fastened around the rail at the head of the bed. A review of the MAR and TAR revealed no set time for donning and doffing the splint. A review of the notes written by Occupational Therapy revealed the following note written by Employee L (Occupational Therapy Assistant) Pt will be fitted for appropriate resting hand splint for R UE and tolerate for x 6-8 hours daily in order to prevent further contractures without s/s of discomfort and skin breakdown. [Name Redacted] (Occupational Therapy Assistant) 1/26/2022 3:11 PM (Next to the above note was the box for Goal Completed was checked.) A review of Resident #46's Care plan revealed that there was no mention of the right hand contracture or the use of a soft splint. On 2/2/22 an interview with RN B was conducted and she stated that the nurses were not responsible for putting Resident # 46's splint on and taking it off. She said Physical therapy handles her splinting. On 2/3/22 at approximately 3:00 PM the DON was interviewed and she stated that Physical therapy's process to convey the donning and doffing of splints is that they tell the nurse who is assigned to the Resident and then the nurse puts the orders into the computer and adds it to the care plan. When asked if they would expect to see contractures and splinting on the care plan she agreed that it should be addressed on the Comprehensive Care Plan for nursing once PT/OT has informed instructed nursing on the hours of use and proper donning and doffing of the splint. On 2/3/22 at approximately 3:30 PM the DON provided a progress note from the Employee K that read: OT rehab has goal for pt. to tolerate 6-8 hours wearing appropriate resting R hand splint to decr. Risk of further contracture and to maintain skin integrity. Therapy is trialing different approaches such as gentle prolonged stretching, soft positioning device and built up splinting device to incr. tolerance and ROM for transition to resting hand splint as appropriate and as tolerated by pt. Pt tolerates minimal ROM and incr. tolerance / time wearing positioning device. Therapy will fit for appropriate splint as tolerated by pt. and communicate with nursing prior to establishing a care plan for wearing schedule and proper donning / doffing with skin checks.[Name redacted] OT assistant. 2/3/22 3:28 PM. On 2/3/22 at approximately 4:00 PM an interview was conducted with Employee K who stated that she wrote the progress note at 3:28 PM. She stated that Resident #46 was still working to meet her goals with splint wearing and that she could be non-compliant at times. She was asked to read Employee L's note from 1/26/22 and she stated that she was not aware the Resident had met her goal with the splint. She called Employee L and placed her on speaker phone and Employee L stated that the Resident had met the goals with regards to splint wearing for skin integrity and decreasing the risk of further contractions. She stated that she had told this to the DON the previous week and the DON was supposed to Care Plan it. On 2/3/22 during the end of day meeting the DON stated she did not recall OT telling her that Resident #46 had met her goals and that nursing should now take over donning and doffing of the splint. On 2/3/22 during the end of day meeting the Administrator was made aware of the concerns an no further information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

Based on observation, interview, clinical record review and facility documentation, the facility staff failed to implement measures to prevent further decrease range of motion for 1 Resident (#46) in ...

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Based on observation, interview, clinical record review and facility documentation, the facility staff failed to implement measures to prevent further decrease range of motion for 1 Resident (#46) in a survey sample of 38 Residents. The findings included: For Resident # 46 the facility failed to implement the donning and doffing of soft splint by nursing staff. On 2/1/21 at approximately 2:30 PM an observation was made of Resident # 46 lying in bed, asleep, her right hand was visibly contracted, and a splint fastened with the Velcro strap around the bed rail at the head of the bed and not on the resident. On 2/2/22 at approximately 2:30 PM another observation was made of Resident #46 who was in bed resting eyes closed. The splint was not on the resident but instead was fastened around the rail at the head of the bed. A review of the MAR and TAR revealed no set time for donning and doffing the splint. A review of the notes written by Occupational Therapy revealed the following note written by Employee L (Occupational Therapy Assistant) Pt will be fitted for appropriate resting hand splint for R UE [Right Upper Extremity] and tolerate for x 6-8 hours daily in order to prevent further contractures without s/s of discomfort and skin breakdown. [Name Redacted] (Occupational Therapy Assistant) 1/26/2022 3:11 PM (Next to the above note was the box for Goal Completed was checked.) A review of Resident #46's Care plan revealed that there was no mention of the right hand contracture or the use of a soft splint. On 2/2/22 an interview with RN B was conducted and she stated that the nurses were not responsible for putting Resident # 46's splint on and taking it off. She said Physical therapy handles her splinting. On 2/3/22 at approximately 4:00 PM an interview was conducted with Employee L who stated that the Resident had met the goals with regards to splint wearing for skin integrity and decreasing the risk of further contractions. She stated that she had told this to the DON the previous week and the DON was supposed to Care Plan it. On 2/3/22 during the end of day meeting the DON stated she did not recall OT telling her that Resident #46 had met her goals and that nursing should now take over donning and doffing of the splint. On 2/3/22 during the end of day meeting the Administrator was made aware of the concerns an no further information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observations, staff interviews, and facility documentation review, the facility staff failed to maintain one mechanical lift in a safe operational manner, in a sample of 4 mechanical lifts ob...

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Based on observations, staff interviews, and facility documentation review, the facility staff failed to maintain one mechanical lift in a safe operational manner, in a sample of 4 mechanical lifts observed. The facility staff failed to ensure the sling bar safety latches were present on one mechanical lift. The findings included: On 02/01/22 at 02:31 PM, Surveyor C observed the mechanical lift (Viking lift) in the storage room, plugged in and charging. The lift bar was observed to be missing the clips on both side of the bar, which the lift sling attach to. A sticker was observed on the lift that indicated an electrical safety test/inspection date of 4/28/21. Two other lifts were observed in the storage room also available for facility staff to use. All lifts within the facility were observed and the Viking lift noted above was the only one noted to not have the safety clips. On 2/2/22 at 5:16 PM, the mechanical Viking lift was observed in the storage room, plugged in and charging, available for use. The safety clips were not in place on the lift bar/they were missing. Two other mechanical lifts were observed in the storage room also available for staff use. On 2/3/22 at 8:58 AM, the mechanical Viking lift was observed in the storage room, plugged in and charging available for use. The safety clips were not in place on the lift bar. Other mechanical lifts were also in the storage room available for staff use. On 2/3/22 at 9:25 AM, the maintenance director showed Surveyor C the maintenance work order book at the nursing station and said he checks the book each morning to see what repairs are needed. On 2/3/22 at 9:28 AM, Surveyor C observed the maintenance work order books located at both nursing stations. Maintenance work orders dating from 8/30/21-2/3/21, were reviewed. Only one entry regarding mechanical lifts was noted, which read, 10/2/21- old lift needs new battery for scale. On 2/3/22 at 9:39 AM, the maintenance director was asked if he performs any type of repairs to the mechanical lifts, preventative maintenance or safety inspections. The maintenance director/Employee P said, I don't work on them other than like if a screw comes out. He (the maintenance director) also confirmed he doesn't perform any inspection or preventative maintenance of the mechanical lifts. On 2/3/22 at 3:40 PM, an interview was conducted with CNA H. CNA H accompanied Surveyor C to the storage room where the mechanical lift was stored. CNA H confirmed that she currently has 6 Residents who require a mechanical lift. CNA H stated she does use the mechanical lift in question. When asked why the holes on the lift bar were there, CNA H said, I believe there is a metal clip that goes here. CNA H continued to state, The clip is for safety, it holds the straps inside. I've never seen the clips and I've been here 2 years. On 2/3/22 at approximately 3:55 PM, an interview was conducted with CNA F. CNA F accompanied Surveyor C to the storage room where the mechanical lifts are stored. CNA F confirmed that she has one Resident currently in her assignment that she uses a mechanical lift for. CNA F confirmed that the holes on the lift bar are For clamps that used to be here. CNA F confirmed that she hadn't seen the clips for months. When asked what the purpose of the clips are, CNA F said, To keep the sling in. CNA F confirmed during the interview that she uses the lift in question. During the 3 days of survey, the survey team did not observe the lift in question being utilized with any Residents. On 2/3/22 at approximately 4:05 PM, the Maintenance Director/Employee P and the Director of Nursing (DON) accompanied Surveyor C to the storage room where the lift was located. The DON acknowledged that she noted the hooks were missing. When asked what the purpose of the hooks are, the DON said, They hold the strap in. The DON stated they (the facility) purchased new lifts and expects staff to use the new lifts and not the one in question which is much older. When asked if she had any documentation to show that staff were told to not use the lift with the missing clips, the DON said she did not. On 2/3/22, during the interview with the DON and Maintenance director, they were asked to confirm if the lift is able to be used. The maintenance director used the remote of the lift to check and the lift was operational and available for use. Surveyor C asked how staff would know not to use the lift in question. Both the DON and Maintenance director acknowledge that they do not use a lock out/tag out system for equipment that is not to be used. The DON asked the maintenance director to remove the battery so that the lift could not be used and to put a note on it to alert staff not to use that lift. On 2/3/22 at approximately 4:10 PM, the DON was asked if the facility had any incidents in the past year involving a Resident while using the mechanical lift and she said no. On 2/3/22 at 4:18 PM, the [NAME] President of Nursing Services (VPNS)/Employee M was observed in the mechanical lift storage room with the DON. Surveyor C entered the room. The VPNS confirmed that the clips were missing on the lift bar and the lift should not be used. The VPNS further confirmed that the mechanical lift in question has now been removed from service and they were conducting in-services with all staff at that time to advise them to no longer use the lift in question. On 2/3/22 at 5:05 PM, the [NAME] President of Nursing Services entered the conference room with the survey team to provide in-services of the new mechanical lifts the facility purchased. The in-service records had a date of 7/24/17 and 10/3/17. There was an additional in-service sheet that was dated 10/21/19, that read, subject matter covered: mechanical lifts. The VPNS said, she was demonstrating that the training on mechanical lifts is ongoing and staff had been trained to use the new lifts purchased. She also provided the survey team with a skills checklist that the staff are signed off on. This skills checklist stated, Safety Check- visually inspect lift for external damage or excessive wear, - check that exposed fasteners are tight especially those of the sling bar, - check that sling bar safety latches are present and will freely swing closed . During the above noted interaction with the VPNS and survey team, the VPNS was asked about the clips not being present. She said, They are called safety clips for a reason it's a feature that is supposed to be there. When we get our safety check they say they are to be there. A review of the facility policy titled, Mechanical Lifts was conducted. This policy read, .Perform a basic safety check before use: check that the sling bar safety latches are present and will freely swing closed . A review of the manufacturer Instructions for Use booklet for the mechanical lift was reviewed. The Director of Clinical Support/Employee J, confirmed this booklet was for the mechanical lift in question. This booklet read, .Warning; this situation requires extra care and attention .Before lifting, always make sure that: o The lifting accessories are not damaged; o The lifting accessory is correctly attached to the lift; o The lifting accessory hangs vertically and can move freely; o The lifting accessory is selected appropriately, in terms of type, size, material and design, with regard to the patient's needs; o The lifting accessory is correctly and safely applied to the patient in order to prevent injuries; o the latches are intact; missing or damaged latches must always be replaced . On 2/3/22 at approximately 5:30 PM, the facility Administrator and DON were made aware of the above concerns. No further information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed for 1 resident (Resident #30) in the survey sample of 36 residents, to ensur...

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Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed for 1 resident (Resident #30) in the survey sample of 36 residents, to ensure that the Registered Dietician's recommendation was submitted to the attending physician. The findings include: The facility staff failed to ensure that the dietary recommendation dated 12/14/21, to reduce Boost Oral liquid from twice daily to once daily, was submitted to the physician. Resident #30's diet wasn't changed until the 2/2/22. On 2/1/22 at approximately 1:50 P.M., an observation of Resident #30 was conducted. Resident #30 was clean, dressed appropriately, and well-groomed. On 2/1/22, a review was conducted of Resident #30's clinical record, revealing a Nutritional Assessment by a Registered Dietician dated 12/14/21. According to the report, Resident #30 had reached his optimal weight range. An excerpt read, Recommend decrease Boost supplements to once/day with goal of maintaining current weight. Resident #30 had not yet had a significant weight gain since December, 2021. The dietary order for January, 2022, and February, 2022 were reviewed. The order had not been changed prior to the survey. The clinical record did not contain documentation that the physician had reviewed the recommendation, or changed the order. On 2/2/22 at approximately 9:15 A.M., an interview was conducted with the Director of Nursing (Employee B). When asked about the importance of insuring that the physician reviewed the dietary recommendation, she stated, He had a history of weight gain. We don't want him to gain weight. If he gains weight it puts him in an overweight bracket. We don't want that. The Assistant Director of Nursing (ADON Employee P) was present. The ADON stated that she did not have documentation that she'd submitted the recommendation to the physician. She further stated, He must have given his review documentation to another nurse. The DON stated that it was the ADON's responsibility to ensure receipt and follow-up from the physician. The facility did not submit the requested policy on nutritional services. No further information was received.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed to provide assistance for recommended dental services for one Resident (Resi...

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Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed to provide assistance for recommended dental services for one Resident (Resident #1) in a survey sample of 38 Residents. The findings included: On 2/1/22, in the afternoon, Resident #1 was interviewed. During the interview, Resident #1 indicated he had some dental issues. On 2/2/22, a review of the clinical record for Resident #1 was conducted. This review revealed the following: 1. A consultation dated 8/20/21. This consult noted diagnosis as, unrestorable dentition. Recommendations: Full mouth extractions. 2. A Nurse Practitioner (NP) progress note dated 12/28/21. The NP note read, .Pt [patient] c/o [complained of] sore anterior maxillary gums and sensation of swelling. Hx [history] of caries and missing teeth apparently awaiting a full mouth extraction, placed on amoxicillin 250 TID [three times daily] completed 12/16 with relief. F/up [follow-up] tooth pain, broken/sharp teeth irritating tongue; mouth ulcerations treated. Reporting dentist appointment planned tomorrow and extractions need to occur in Richmond . There was no further indication noted in the clinical record of Resident #1, of him attending any further dental appointments, scheduled dental work, etc. On 2/2/22, the facility Administrator was asked to provide any further information the facility had available regarding Resident #1's dental services and the facility policy regarding dental services. On 2/3/22 at 3:22 PM, an interview was conducted with the facility Social Worker/Employee N. The Social Worker said the facilities' contracted dental provider doesn't provide extractions and Employee O, the medical secretary handled the appointments and was working on it. On 2/3/22 at 3:25 PM, Surveyor C attempted to meet with Employee O but she had left the facility for the day. On 2/3/22 at approximately 3:30 PM, Surveyor C met with the Director of Nursing and notified her that Resident #1 had seen a dentist in August 2021, and full mouth extractions were recommended. In December 2021, Resident #1 was treated for oral problems to include a course of antibiotics. She was asked to provide any additional information regarding completed/attended appointments, scheduling of appointments, etc. The facility policy regarding dental services was requested but not received prior to the end of survey. On 2/3/22 at 5:30 PM, Surveyor C met with the facility Administrator and Director of Nursing to review the above findings. No further information was provided prior to survey exit on 2/3/22 at 7:30 PM.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

2. For Resident #35 (on Droplet Precautions for confirmed COVID-19), a facility staff member, Certified Nursing Assistant B (CNA B) was observed not wearing the proper Personal Protective Equipment (P...

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2. For Resident #35 (on Droplet Precautions for confirmed COVID-19), a facility staff member, Certified Nursing Assistant B (CNA B) was observed not wearing the proper Personal Protective Equipment (PPE) when entering Resident #35's room. On 02/01/2022 at approximately 2:57 P.M., this surveyor observed 2 signs on the door of Resident #35's room. One sign was entitled, Droplet Precautions. The other sign below it documented, Let's protect each other; HOT PPE required when with me. There were 4 pictures on the sign indicating an N-95, face shield, gloves, and gown be worn in Resident #35's room. Resident #35's door was open. From the hall, this surveyor observed Resident #35 was in bed with the head of the bed elevated at least 45 degrees. Resident #35 had nasal cannula oxygen applied and was heard to have a moist cough occasionally. Resident #35 motioned to this surveyor which indicated a request for care. This surveyor alerted a nurse nearby. The nurse approached Resident #35's room door and asked Resident #35 if she needed to be changed. The nurse then stated that she would get help for Resident #35. At 3:02 P.M., two staff members, CNA B and CNA C, donned gown and gloves before entering Resident #35's room. CNA C was also wearing a eye protection and an N-95. CNA B was wearing eye protection and a surgical mask, not an N-95. CNA B and CNA C then entered Resident #35's room and closed the door. At 3:07 P.M., CNA B and CNA C exited Resident #35's room. For PPE, CNA B no longer had on a gown and gloves but CNA B was still wearing eye protection and surgical mask, not an N-95. CNA B and CNA C were observed then walking down the hall and entering the clean supply room. CNA B was then observed pushing the mechanical lift out of the clean storage room and down the hall to Resident #72's room. Resident #72 was observed in bed with a visitor at the bedside. Resident #72 was not wearing a mask and there was no signage on the door to indicate Resident #72 was on precautions. CNA B and CNA C then entered Resident #72's room with the mechanical lift and shut the door. On 02/01/2022 at 3:21 P.M., CNA B was interviewed. For PPE, CNA B was wearing eye protection and a surgical mask, not an N-95. When asked about the appropriate PPE to don when entering Resident #35's room, CNA B stated PPE includes an N-95. When asked why she was not wearing an N-95 before/during/after entering Resident #35's room, CNA B stated she was just trying to help assist with incontinence care and forgot to put N-95 on. On 02/01/2022 at 4:06 P.M., CNA B approached this surveyor in the hall. CNA B stated that she now had her N-95 on. CNA B was observed to have the N-95 on over the surgical mask. The surgical mask extended out beyond the edges of the N-95, compromising the N-95 seal. When asked if she received training about PPE, CNA B stated, Yes. When asked about the difference between an N-95 and a surgical mask, CNA B stated, I don't know and N-95 protects you better but I can't remember. On 02/01/2022 and 02/02/2022, Resident #35's clinical record was reviewed. An excerpt of a nurse's note dated 01/23/2022 at 3:46 P.M. documented the following excerpt: Tested for COVID and was positive. Droplet Precautions and isolation orders in place. On 02/01/2022 and 02/02/2022, a review of Resident #72's clinical revealed that Resident #72 had been fully vaccinated and had recently tested positive for COVID-19 (01/11/2022). On 02/02/2022, the facility staff provided their staff vaccination spreadsheet. CNA B received the first COVID-19 vaccine on 12/06/2021. CNA B cells for Second Dose and Booster were blank. In the column labeled Vaccination Fully Completed? it was documented, No (needs 2nd). On 02/02/2022, the facility staff provided a copy of their policy entitled, COVID-19 Infection Prevention and Control. On page 4, paragraph 4, it was documented, With Residents in warm or hot zones or otherwise requiring transmission-based precautions, or for all residents on affected units (or facility-wide if cases are widespread) during outbreak: Use an N-95 or higher level respirator, eye protection, gloves, and gown. On page 4, paragraph 5 pertaining to staff not fully vaccinated, an excerpt documented, Additional Requirements Include: Wearing a NIOSH-approved N-95 or equivalent or higher-level respirator for source control regardless of whether providing direct care to or otherwise interacting with resident. On 02/02/2022 at 4:40 P.M., the administrator and Director of Nursing (DON) were notified of findings. When asked about the expectations for appropriate PPE usage for COVID-19 positive Residents, the administrator stated that staff have been trained and the expectation is that staff would wear an N-95, eye protection, gown, and gloves in the room of Residents on isolation for COVID-19. Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed to adhere to soiled linen protocol for 1 resident (Resident #20) and failed to adhere to infection control guidelines in accordance with The Centers for Disease Control and Prevention (CDC) for 1 Residents (Resident #35) and in a sample size of 37 Residents. The findings included: 1. For Resident #20 the facility staff placed soiled linens on the floor of the Residents room and they remained there for a minimum of 35 minutes. On 2/1/22 at approximately 1:00 PM an observation was made of Resident #20 laying in bed watching TV. On the floor beside his bed were a pile of visibly soiled linens including a top and bottom sheet and a green bed pad. On 2/1/22 at approximately 1:35 PM a second observation was made with the linens still on the floor. At this time, RN C was in the hall and was asked about the linen being left on the floor in the Resident's room. She stated that they should not be leaving linens on the floor and she would find the CNA for that Resident. CNA D was in the hall and when asked if the linens should be on the floor she stated that they should not, she further stated He is not my Resident but I will get these linens off the floor because they should never be left on the floor of a Resident's room. On the afternoon of 2/2/22 an interview was conducted with the DON who agreed that soiled linens should not be left on the floor of a Resident room when asked what is the concern with this practice, she stated its an infection control issue. On 2/3/22 during the end of day meeting the Administrator was made aware of the concerns and no further information was made available.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, clinical record review, and facility documentation review, the facility staff failed to provide COVID-...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, clinical record review, and facility documentation review, the facility staff failed to provide COVID-19 immunization for 1 resident, Resident #6, in a survey sample of 5 residents reviewed for COVID-19 immunization. The findings included: The facility staff failed to provide COVID-19 immunization for Resident #6. On 2/2/22, clinical record review was performed for Resident #6 and revealed no documentation of COVID-19 immunization. Resident #6 was admitted to the facility on [DATE]. A facility Resident Vaccine Report was requested and received from the Infection Preventionist (IP). This document revealed Resident #6 had received the first dose of the Moderna vaccine on 3/29/21 prior to admission to the facility. An interview was conducted with the IP who confirmed Resident #6 was not fully vaccinated for COVID-19 at the time of admission to the facility. The IP stated the reason Resident #6 was not offered a COVID-19 vaccine was an oversight that was discovered on 1/13/22 during a booster screening process for all residents in the facility and confirmed that Resident #6 required a second Moderna COVID-19 vaccine to complete the series in order to be fully vaccinated. On 2/3/22, an interview was conducted with the IP and the Director of Clinical Support (DCS). The DCS confirmed on 11/10/21 and 12/8/21 the Moderna COVID-19 vaccine was available at the facility. Review of the facility policy entitled, COVID-19 VACCINE, subtitle, Purpose, read, Maximizing COVID-19 vaccination rates in the facility will help reduce the risk residents and staff have of contracting and spreading COVID-19. The Facility Administrator and Director of Nursing were updated. No further information was provided.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Staff interview and facility documentation review, the facility staff failed to complete a skilled nursing facility (SN...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Staff interview and facility documentation review, the facility staff failed to complete a skilled nursing facility (SNF) Advanced Beneficiary Notice (ABN) for two residents, (Resident #32, and #53), in a sample of 3 ABN resident reviews. 1. For Resident #32, no SNF/ABN was signed prior to discharge from skilled services. 2. For Resident #53, no SNF/ABN was signed prior to discharge from skilled services. The findings included: 1. Resident #32 was initially admitted to the skilled nursing facility on [DATE]. The last Medicare covered day for the Resident's most recent stay was 9-3-2021. The Resident's benefit days had not been exhausted, however, the Resident had reached a plateau, and the facility felt that she no longer required skilled nursing care and that level of care was discontinued without the Resident signing a notice of the change. 2. Resident #53 was initially admitted to the skilled nursing facility on [DATE]. The last Medicare covered day for the Resident's most recent stay was 1-30-2022. The Resident's benefit days had not been exhausted, however, the Resident had reached a plateau, and the facility felt that he no longer required skilled nursing care and that level of care was discontinued without the Resident signing a notice of the change. On 2-3-2022, a review of the facility's ABN/NOMNC forms issued during the last six months was conducted. Three discharged residents were chosen for review. Of the 3 chosen, two residents, (Resident #32 and # 53), did not have a signed SNF/ABN available. The facility social worker was interviewed and was asked why the Residents were not issued these documents for their signatures, and she stated I just verbally told them when their skilled time was ending. On 2-3-2022, at 4:00 p.m. the Facility Administrator was informed that the two documents for Residents #32, and #53 were not completed. The facility Administrator provided no further information.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview and facility documentation review, the facility staff failed to properly store narcotic me...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview and facility documentation review, the facility staff failed to properly store narcotic medications in one of two medication rooms. The findings included: On [DATE] at 11:58 AM, a review of the medication storage located in the Chesapeake unit medication room, was conducted with LPN B present. During this review, it was observed that the medication room was located behind the nursing station and was an open room. The room had a pocket door which when opened retracted into the wall. This door was observed open throughout the survey conducted [DATE]-[DATE]. LPN B unlocked the medication refrigerator which revealed a black box attached to the fridge with a silver colored, cord/wire. The black box was noted to be unlocked and able to be opened without the use of a key/combination or other mechanism. The box contained the following medications: 1. Lorazepam/Ativan (a benzodiazepine medication), 2 mg/ml injection. Three, 1 ml, multi-dose vials were noted. 2. Lorazepam injection 2mg/ml. Ten (10), 1 ml multi-dose vial(s), all of which were unopened, was noted. LPN B confirmed that the Resident these belonged to expired about 10 days ago. 3. Lorazepam concentrate 2mg/ml. One unopened bottle containing 30 ml(s) was noted. 4. Lorazepam oral concentrate 2mg/ml. One bottle containing 30 ml(s) was noted. LPN B confirmed the above contents and counts. LPN B confirmed that the box containing these medications should have been locked to create a double lock since they are narcotic medications. LPN B indicated the double lock is for safety and to restrict access. On [DATE] at 12:20 PM, LPN D was interviewed. LPN D said, Narcotics are kept under double lock and counted each shift. When asked why the double lock is necessary, LPN D said, To prevent someone from taking it. On [DATE], a review of the facility policy titled, Medication Disposition Policy was conducted. This policy read, Double lock can mean a locked cabinet in a locked room or a double locked cabinet .Controlled substances should be secured under double lock at all times until disposition is complete . On [DATE], a review of the facility policy titled, Storage and Expiration Dating of Medications, Biologicals, Syringes, and Needles was conducted. This policy read, .Controlled Substances Storage: Facility should ensure that Schedule II-V controlled substances are only accessible to licensed nursing, Pharmacy, and medical personnel designated by facility. After receiving controlled substances and adding to inventory, facility should ensure that Schedule II-V controlled substances are immediately placed into a secured storage area (i.e., a safe, self-locked cabinet, or locked room, in all cases in accordance with applicable law). Facility should ensure that all controlled substances are stored in a manner that maintains their integrity and security. On [DATE] at approximately 5:30 PM, the facility Administrator and Director of Nursing were made aware of the above findings. No further information was provided.
Jan 2019 7 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview, staff interview, clinical record review, and facility documentation, the facility staf...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview, staff interview, clinical record review, and facility documentation, the facility staff failed to A) remove known hazards (long cords) from a resident's private room after a suicide attempt by strangulation and during active verbalizations of suicidal ideation for one Resident (Resident #12) in a sample of 27 residents and; B) the facility staff failed to supervise and monitor Resident #12 after he expressed recurring thoughts of death that resulted in a suicide attempt resulting in psychosocial harm. On 01/23/2019 at 4:20 PM, immediate jeopardy was called. On 01/23/2019 at 5:00 PM, immediate jeopardy was abated and was lowered to a level 3 isolated due to the failure of staff to supervise and monitor Resident #12 prior to his suicide attempt on 04/20/2018. The findings include: Resident #12, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses include but not limited to bipolar disease, anxiety, depression, diabetes, hypertension, severe strokes, hemiparesis, hemiplegia, and contractures of right leg and right arm/hand. Resident's #12's most recent quarterly Minimum Data Set (MDS) had an Assessment Reference Date (ARD) of 10/30/2018. Resident #12 was coded with a Brief Interview of Mental Status (BIMS) score of 13 out of 15 indicative of intact cognition. Total severity score for mood was 15 out of possible 27 indicative of moderately severe depression. Psychotic behavior was coded as not occurring. Behavioral symptoms such as scratching self was coded as occurring 1 to 3 days. Psychotherapy by any licensed mental health professional was coded as being administered 1 day out of 7. Comparatively, the total severity score for mood dated 10/30/2018 demonstrated increased depressive symptoms (sleep disturbances) from MDS quarterly assessment with an ARD of 03/14/2018 which was just prior to documented suicidal ideations and suicide attempt on 04/20/2018. The most recent quarterly MDS assessment for functional status for locomotion on unit in a wheelchair was coded as requiring oversight, encouragement, or cueing from staff and support from staff for set up only. Functional status for bed mobility was coded as requiring extensive assistance from staff. Toileting and personal hygiene activities were coded as total dependence and full staff performance. Functional status for eating was coded as requiring limited assistance from staff indicating Resident was highly involved in the eating activity. Functional status for dressing was coded as Resident involvement in activity but requiring extensive assistance from staff for support. On 01/23/2019 at 12:17 PM, Resident #12 was observed in dining area seated upright in his wheelchair. When asked about any concerns regarding the care received at the facility, the Resident stated I don't want to be here anymore. The Resident had a kerlix wrap covering his left forearm from the elbow to the wrist. When asked about the dressing, the Resident stated the staff put it there because I'm scratching. The Resident's fingers on right hand were in a flexed position consistent with contractures. On 01/23/2019 at approximately 2:00 PM, Resident #12 was observed in the hall propelling self in wheelchair, with his left foot on the floor, to the dining room and stated he was available for an interview. The kerlix wrap was no longer on Resident #12's left forearm and when asked about it, the Resident stated the staff removed it to let it open to air. There were open areas on the left lateral forearm consistent with nail scratches. At the base of the scratch marks, there were approximately 4 red, open wounds with an estimated diameter of 1 cm and no perceivable depth. Resident #12 re-stated he did not want to be at the facility anymore. When asked why, Resident #12 stated I'm not happy here. I can't walk anymore and they stopped working with me. Resident #12 also stated they have to feed me because the right hand and arm don't work. Resident #12 demonstrated partially moving right arm in an upward motion but limited distance. The fingers on his right hand were flexed and, when asked, Resident #12 was able to demonstrate the ability to actively, partially extend fingers on his right hand away from palm. Resident #12 stated he could feed himself with the left hand if he had a special fork. Resident #12 was asked if he could move his left arm and he demonstrated ability to fully extend fingers on the left hand and Resident #12 lifted his left arm to the level of his chin. Resident #12's nails appeared trimmed and skin on bilateral palms was intact. When asked if he had been hospitalized recently, Resident #12 stated he was sent to the hospital because he tried to kill himself. When asked how he tried to kill himself, Resident #12 stated he tried to strangle himself with the call bell cord. Resident #12 also stated he does not feel happy; he feels depressed and the medication for depression isn't working. When asked if he still had thoughts of suicide, Resident #12 stated he always thinks about killing himself, even today but does not have a plan of how to carry it out. On 01/23/2019 at approximately 2:45 PM, Resident #12's room was quickly surveyed for ligature risk. It was a private room. The furniture in the room consisted of two wardrobes and one dresser with a TV on it against the right wall. There was one bed in the room positioned near the window. On the left wall of the room, there were two wall lights and one of them had a long light cord (accessible to the Resident when he was up in his wheelchair) hanging down and nearly touching the floor. The wall light directly behind Resident #12's bed did not have a light cord attached to it. The window blinds had 2 sets of cords. The function of the cords on the left were for blind tilt control and appeared inaccessible to the Resident. The lift cords on the right side of the blinds were beyond the foot of the bed and accessible to Resident #12 while he was in his wheelchair. On 01/23/2019 at approximately 2:50 PM, the provider notes were reviewed. An admission History & Physical form completed by an MD (medical doctor) dated 05/14/2018 documented, This is a 56yrs [sic] old man, a [facility] resident with hx [history] significant for major depression and bipolar disorder tried to kill himself by strangulating his head with his call bell cord on 04/20/2018 morning and was admitted to a hospital for suicidal attempt. He is back at facility on 05/11/2018. On this same form under Family History, it was documented, mother had depression died of suicide The nurse's notes were reviewed. A nurse's note dated 03/18/2018 at 12:28 PM documented, Resident was extremely irritable. Aides asked he [sic] if he wanted to get up and he declined their care and still proceeded to yell that he needed help and he wanted to get out of bed. Resident hollered help I went into the resident room and found him on the floor halfway under his bed with his head facing at the end of the bed. I asked resident what happened and how he got there. Resident stated I threw myself down here, if you put me back in that goddamn bad I will do it again. Resident has no apparent injuries from fall and vital signs obtained. Blood pressure: 165 / 75 pulse 83 respirations 19 oxygen saturation 95% on room air temperature 97.4 orally. Resident has calmed down now is in a more rational state of mind. I encourage resident to call for assistance using the call bell provided and explained to him the potential risk factors of his behaviors such as injuries related to him purposely falling from his bed. MD aware and resident is self representative. A nurse's note dated 03/29/2018 at 7:32 PM documented, Resident has been having angry outbursts since 3 p.m. Resident screaming as loud as possible help, help, help because he stated he wanted to get in bed. The CNA and I put him in the bed at 4 pm. Resident began screaming again help, help, help at 5:30 p.m. Resident now stated he wanted to get back up and then his chair. Resident stated if you don't get me the hell out of this bed I will get out of my goddamn self I don't give a damn if I get hurt I will fall. To avoid him trying to purposely fall out of bed I got him out of bed and back into the wheelchair and brought him in the dining area near the nurses station so he could eat his dinner. Resident started hollering and yelling at staff calling them names. Resident repeatedly pushed the dining room table with his wheelchair almost tipping his chair over with him in it. Resident then proceeded to go up the hallway to the main dining room looking for the receptionist and hollering her name. I explained she had went home for the day. He stated She better not have, I need my money, she has my money, I don't give a damn. Leave me the hell alone. Resident then starts screaming help again and literally threw himself out of his wheelchair onto the floor where he hit his head. I asked resident why did he do this? Resident stated because I can who gives a damn it's my goddamn head. Resident has a 0.5cm by 2 cm lesion to the forehead which I cleaned and dressed. Resident was picked up off the floor with the Hoyer lift after complete physical assessment was performed. Resident asked to go to bed so we put him in bed. Neuro checks implemented and initial vitals obtained after fall at 6:15 p.m. Blood pressure: 127/74 pulse: 80 respirations: 19 oxygen saturation: 97% on room air temperature: 97.1 orally. Pain level: 4. Resident states his head hurts. Resident had been given his 6 p.m. pain medication and Ativan which were effective at pain relief of head pain. A nurse's note on 03/29/2018 at 11:37 p.m. documented, Resident refused all neuro check vital signs. Continue to holler help and threatened to throw himself in the floor. Performed dressing change three times to the open lesion on the forehead substained [sic] from the fall and each time resident rips off dressing cussing and scratches open the lesion making it bleed then wiping his hands all over his face and onto blankets. Resident attempted to wipe blood on me. A nurse's note on 03/30/2018 at 2:06 PM documented, Resident having crying episodes-stating he wanted to die. Stated he wanted to kill himself. Telephoned NP [nurse practitioner]- NP gave new order for Seroquel 50 mg [an antipsychotic]. Resident representative aware. The next nurse's note entry on Resident #12 is 6 days later dated 04/05/2018 at 1:09 AM documented, resident very restless and agitated scratching at forehead cursing and yelling at staff attempting to get out of bed with no assist medications given as ordered resident continues with behaviors. There were no nursing note entries between 03/30/2018 2:06 PM and 04/20/2018 07:52 AM that showed assessing, monitoring for suicidal ideations, or determining if Resident #12 had a plan to commit suicide. A nurse's note on 04/20/2018 at 07:52 AM documented, At about 6:10 AM this morning, staff reported to this nurse that resident was actively trying to kill himself by strangulation. Resident was seen with the call bell wrapped around his neck tightly. I removed the call bell from around his neck. Resident stated, 'I want to die' & 'I wanted to get out of this place.' 1 on 1 given to resident at the time of the incident & repeated 1 on 1 and close observation since then. Resident was assisted up into wheelchair & has been calm with bouts of crying noted when asked about the incident. Resident is on continued monitoring. Resident has visible redness around his neck. Resident expressed a personal tragedy that occurred in his family. Oncoming staff made aware. Close monitoring will continue. A nurse's note on 04/20/2018 at 8:21 AM documented, Given in report that resident attempted suicide by attempting to strangle himself with his call bell cord. Resident reportedly had a bluish tent [sic] to skin tone when found. Resident has been given one on one care since the incident occurred at 6:10 AM. Resident very upset visibly crying. Attempted to console resident and provided emotional support. Resident sent to [hospital] for psychiatric evaluation. Resident left in ambulance via stretcher at 8:12 AM. On 01/23/2019 at 3:30 PM, the Administrator was asked to provide any service concerns, incident reports, or any investigations regarding Resident #12 from January 2018 to January 2019. The Administrator presented a copy of a facility-reported incident dated 01/24/2018 and stated that was the only investigation he had for Resident #12. The attempted suicide by this Resident on 04/20/2018 was not reported to the state agency. On 01/23/2019 at approximately 3:45 PM, Surveyor D made the following observation. Surveyor D went to Resident #12's room to observe the environment for any ligature risks. Resident #12 was observed sitting in his wheelchair in his room. He was dressed in sweat pants and shirt. The sweat pants were visibly wet in the front. Resident #12 had, in his hands a fanny Pack with a plastic clip on it. Resident #12 held one part of the clip in his left hand and maneuvered the other part into the clip with his right hand. Resident #12 was able to clip the belt of the fanny pack and place it over the end of the bed rail. His left arm was exposed and there were scabbed areas with reddened open areas from wrist to elbow. When asked what happened to his left arm he stated I scratch it until it bleeds. When asked do they put a bandage on it, he responded 'They wrap it sometimes but they leave it open sometimes too. The blinds in Resident #12's room had double cords on each side, and the overbed light on the opposite side of room hand plastic coated cord with metal tabs at the end hanging from the light. On 01/23/2019 at 4:15 PM, the state agency supervisor was notified. After consultation with the state agency supervisor, on 01/23/2019 at 4:20 PM, immediate jeopardy was called. On 01/23/2019 at 4:40 PM, the Administrator was notified of immediate jeopardy for Resident #12 due to ongoing accessibility to ligatures in the Resident's room that could be used for strangulation. On 01/23/2019 at approximately 4:45 PM, Surveyor D and this surveyor entered the Resident's room for closer examination of ligatures. The cord hanging from the wall light was unobstructed and accessible to Resident #12 when he was in his wheelchair. It measured 57 inches long (144.78 cm) and 1/16 inch (0.15 cm) thick. According to product description provided by the Administrator, the cord is made from a nylon center core and encased in ABS (acrylonitrile butadiene styrene) plastic. There was a hard, plastic, bell-shaped cuff at the terminal end of this pliable cord suitable for anchoring a knot in the ligature. The diameter of the bell measured 0.55 inches (1.4 cm). The other end of the light cord had a metal device on it that fastened to a metal chain hanging down from the wall light. The window blinds had 2 sets of cords. The function of the cords on the left were for blind tilt control and appeared inaccessible to Resident #12. The lift cords on the right side of the blinds were beyond the foot of the bed and accessible to Resident #12. When the blinds were partially opened, the lift cords measured 53 inches (134.62 cm) long and 1/16 inch (0.15 cm) thick. The lift cords were connected by a hard plastic-appearing bead to create a loop in the upper portion of the cords. The bead could not advance down to the terminal end of the cords due to a knot in the connection. The knot was 17 inches (43.18 cm) from the terminal end of the cords. The diameter of the hard plastic-type bells at the ends of the lift cords measured 0.70 inches (1.8 cm). On 01/23/2019 at 4:53 PM, the Administrator stated that staff removed the call bell from the room when it happened but they did not remove other items in the room that were ligatures. On 01/23/2019 at 5:00 PM, the blinds and light cord and stated all cords were removed from the Resident's room. On 01/23/2019 at 5:00 PM, immediate jeopardy was abated. On 01/23/2019 at approximately 5:30 PM, the review of the clinical record continued. A nurse's note entry dated 01/23/2019 at 5:05 PM documented, New order received from MD to send resident to ER (emergency room) for eval and treatment for suicidal ideations with past attempt of killing himself. 911 phones at this time. A nurse's note dated 01/23/2019 at 5:13 PM documented, Resident interviewed. In regards to self harm, resident stated, I always have had thoughts of suicide, but I'm not actually going to do it. Throughout the conversation, resident denied having an active plan for self harm. Initiated one-to-one sitter. Primary nurse notified. NP notified. New order received to send to ER for evaluation of suicidal ideations. On 01/23/2019 at approximately 6:00 PM, a Resident Transfer Form was given to Surveyor B by Employee H. It was the Transfer Form (for Resident #12) completed by the nurse on day shift that documented on 04/20/2018 at 8:21 AM Resident left in ambulance via stretcher at 8:12 AM The vital signs on the form on 04/20/2018 at 7:56 AM were blood pressure: 112/71 Pulse: 68 Respirations: 18 Temperature: 97.2 Oxygen saturation: 98%. This form had a date on the top left corner of 01/23/2019 6:00 PM. On 01/23/2019 at 6:10 PM, Surveyor A, Surveyor C, and this Surveyor were present when Surveyor B and the DON were looking together at Resident #12's Vital Sign Report on the computer. The DON stated that This program pulls all of the vital signs from any and all vital signs in the clinical record that were documented on 04/20/2018. If it was documented on that day, it is in this report. The DON was then asked by Surveyor B, Why is the Resident Transfer Form given to me by Employee H a few minutes ago have a blood pressure on it and this doesn't? The DON stated, I don't know why that is. The Resident Vital Sign Report, with a print date of 01/23/2019 6:09 PM, documents vital signs report was completed by the same nurse on day shift with a capture date/time of 04/20/2018 at 6:52 AM. The Pulse: 68, Pulse oximetry 98%, Respirations: 18, Temperature: 97.2. No blood pressure was recorded on the report. The nurse on night shift that removed the call bell from around Resident #12's neck on 04/20/2018 did not document vital signs in the narrative note, the Vital Signs Record, or the Resident Transfer Form. The oncoming nurse documented on the clinical notes, Vital Sign Record, and the Resident Transform Form but there is a discrepancy in the record with the time and blood pressure. On 01/23/2018 at 6:30 PM, the care plan was reviewed. An intervention for the problem of history of falls documented, Keep call bell and personal items within reach. When the DON was asked about still having a call bell for the Resident on the care plan, she stated, It could mean the chime. On 01/24/2019 at 8:30 AM, Employee G from the maintenance department was asked about the blinds, he stated they look like a metal composite with a nylon rope. Employee G carried blinds and walked with this surveyor to the facility scale. Employee G placed blinds on scale and CNA B weighed blinds at 16 pounds. The length of the blinds measured 70.25 inches and the slats are 2 inches wide. With the blinds fully retracted, the lift cords measured 60 inches from where they exited the headrail to the terminal end of the cords at the bottom of the bells. On 01/24/2019 at 10:20 AM, CNA A was asked about Resident #12's feeding activities. CNA A stated Resident was able to feed himself finger foods. Also stated Resident used a special fork and spoon to feed himself but would also need staff to help with eating. On 01/24/2019 at 10:22 AM, LPN C was asked about the open areas on Resident #12's left forearm. LPN C stated the open areas are self-inflicted scratch marks. When asked why he scratches himself, LPN C stated Resident said he did it when he felt nervous and when he felt itchy. On 01/24/2019 at 10:25 AM, the first Plan of Correction (POC) by the facility was received, reviewed, and discussed among survey team members. On 01/24/2019 at 10:52 AM, survey team met with Administrator and corporate staff to inform them the POC was rejected, why it was rejected, and to record their questions. On 01/24/2019 at 11:35 AM, an interview with Staff B, a licensed clinical social worker (LCSW), was conducted. Surveyors A, B, C, D, and this surveyor were present. Staff B stated she has worked with Resident #12 for close to a year and that Resident #12 is seen weekly to offer therapy for depression. When asked if she assesses Resident #12 for thoughts of suicide during the visits, she stated, I gauge him for suicidal ideation on a scale from 1 to 5 where 5 is the worst, and I ask him 'how depressed are you?' Staff B stated she does not put are you suicidal? and does not ask Resident #12 if he has a plan in place to carry out a suicide. Staff B stated she uses the Geriatric Depression Scale and will get the psychologist involved as necessary. Staff B stated that all the sessions were held in the dining room and that she does not know what his room looks like. When asked if she made any recommendations to the facility regarding Resident #12, she stated, no. When asked if she was aware there were long ligatures accessible to Resident #12 in his room, she stated Resident #12's environment should have been evaluated for safety and the cords should have been removed from his room. She also stated it would have been prudent for her to look at the Resident #12's environment. When asked if she attends care plan meetings, she stated she does not usually attend care plan meeting unless there are behavior problems but never here at this facility. Staff B went on to say that as a result of this meeting, she was going to totally change what I am doing. She stated she will be going to residents' rooms, she will be asking if (residents) are suicidal, and she will ask them if they have a plan. On 01/24/2019 at 2:10 PM, the 2nd POC was received, reviewed, and discussed among the survey team members. On 01/24/2019 at 2:46 PM, the survey team met with Administrator and corporate staff to inform them the 2nd POC was rejected, why it was rejected, and to record their questions. The meeting ended at 3:03 PM. On 01/24/2019 at 3:54 PM, the revised (3rd) POC was received, reviewed, and discussed among survey team members. On 01/24/2019 at 4:06 PM, the final POC was accepted. On 01/25/2019 at approximately 9:40 AM, CNA D was asked what Resident #12 kept in his fanny pack and CNA stated sometimes he would keep his glasses or his money/loose change in there. She also stated that Resident #12 was able to feed himself finger foods such as chicken nuggets, a sandwich, or French fries. On 01/25/2019 at 9:47 AM, Staff C, an occupational therapy assistant that has worked at the facility for five years, was interviewed. Staff C stated she has worked with Resident #12 in relation to wheelchair positioning and how to move better in the wheelchair. She also worked with Resident #12 with the gorilla grip build up fork, spoon, and big washcloth so he can wash his face. She also stated in the past year, she has seen Resident #12 use his upper extremities to wheel himself in the wheelchair at will. When asked if the Resident's strength and dexterity has declined over the past year, she stated she thinks he has maintained the same strength and dexterity. On 01/25/2018 at approximately 11:00 AM, the kitchen staff provided a sample plate of frozen french fries typically served at this facility. The Administrator provided the two types of call bells used at the facility. The call bell cords measured a thickness of 0.23 inches (0.6 cm). Comparatively, the call bell cords are thinner than the diameter of the bell at the terminal end of the light cord (1.4 cm), the bells on the terminal end of the lift cords (1.8 cm), and the French fries (1 cm) that Resident #12 is able to pick up and feed himself. On 01/25/2019 at 12:45 PM, an interview with the facility's social worker was conducted. Staff A has worked at the facility for 18 years and has her Bachelor's degree in Psychology. When asked if she was aware Resident #12 expressed he wanted to kill himself, she stated not in recent times. When asked to share what she knows about him, she stated, I talk to him routinely, at least every quarter. She stated he likes to be involved in activities; he prefers to get up early. When asked about the cause for his current condition, she stated, I'm not sure if he had a stroke in the past. When asked about what should be done when a resident verbalizes suicidal ideations, she stated nursing should report it to her so she would be aware of it. When asked who is responsible for making referrals to psychiatry, she stated it was the DON's responsibility. When asked if she saw Resident #12 between 03/30/2018 and 04/20/2018 (the time frame when the Resident verbalized suicidal ideations to the morning he attempted suicide), Staff A looked at the electronic health record during the interview and verified she did not see him in that time period. Her first visit with Resident #12 when he returned to the facility was 05/16/2018 at 5:27 AM. When asked if she received an in-service on the topic of suicide recently, she stated she receive training on 01/24/2019 about the process of what to do, to monitor resident, and who to notify. When asked what she thinks should have been done (when Resident #12 verbalized suicidal ideations), she stated, Staff should be monitoring, he has ongoing depression. When asked to define 'monitoring, Staff A stated visiting consistently, frequently. Staff A stated Resident #12 would go to the lobby to get change to purchase snacks such as chips or diet soda. Staff A also stated Resident #12 can get money into his fanny pack independently and zip it back up. When asked about the suicide attempt on 04/20/2018, Staff A stated she was surprised by it. She stated, He was turning blue when found and it was looped around his neck a few times. Staff A stated she was aware the call bell cord releases from the wall when it's pulled. When asked if she made any recommendations to the facility about room safety, Staff A stated, not specifically. When asked for the Social Work department policy concerning behaviors, Staff A stated she didn't know if there was a written policy and added, I just do my job. A copy of her job description was requested. On 01/25/2019 at 2:10 PM, the facility DON was interviewed. When asked about what she would expect to see on the care plan of a Resident who expressed suicidal ideations, she stated she would expect to see mood, if they were expressing depressive symptoms and thoughts and feelings of harming self. The DON stated interventions would include psychiatry consult, meds if applicable, and one-to-one therapeutic communication as needed. She stated there should also be resident-specific interventions such as activities to encourage. When asked about her expectation when a Resident verbalizes suicidal ideations, she states she would provide one-to-one monitoring and notify MD (medical doctor). This surveyor and the DON reviewed the nursing note entry dated 03/30/2018 at 2:06 PM. When asked what her expectation is of staff when a Resident verbalizes thoughts of suicide, she stated she would expect to see vital signs and more details about what was going on. She also stated that after the assessment and caring for the Resident, she would expect that EMS (emergency medical services) would be called. She stated she would also expect she would be notified as well as ADON and the Administrator. When asked if she was notified about the attempted suicide, she stated she didn't remember but she's sure she was. When asked what she would have done in the event she was notified, she stated she would refer Resident #12 to psychiatry. She also stated that if she would make a referral to psychiatry, she would write a note about it in the clinical record. However, after reviewing the electronic record, the DON did not find evidence of her referral or that the psychiatrist was notified of Resident #12's suicidal ideations from 03/30/2018. The DON stated she could not see it in the computer and would check the hard chart. She also stated that, in general, it's a good idea for social worker to be notified when residents make depressive statements. On 01/25/2019 at 2:30 PM, the corporate DON stated, The official title is 'social worker' in reference to Staff A. A copy of Resident Coordinator Job Description was presented. Responsibilities listed include but not limited to, develops social histories on residents through information obtained from referral sources, appropriate social agencies, residents and family members or friends. Documents same, and updates as needed. Evaluates resident's social situation; incorporates into the resident's overall care plan as assessment of resident needs, goals, and progress. Helps resident understand his need for the Center's care and assists in dealing with fears, resentments, loneliness. Assists resident in acceptance of placement. Works closely with other services involved in total health care of the resident in assisting with restoration of health, slowing disease process and preventing complications. On 01/25/2019 at 3:40 PM, the Administrator was interviewed. When asked about the investigation pertaining to Resident #12's suicide attempt on 04/20/2018, he stated he did not have an investigation and added there was nothing to investigate because we knew what happened. When asked if he thinks an investigation should have been done, he stated, Looking back, I should have - it would be the thing to do. When asked why he thinks it's important to do investigations, he stated to be able to look back at the cause and the notes. A copy of the ombudsman notification was requested. On 01/25/2019 at 4:05 PM, the Administrator stated the ombudsman was not notified when Resident #12 was transferred to the hospital for attempted suicide on 04/20/2018. The physician's orders were reviewed. There were no orders for behavior monitoring pertaining to suicidal ideations/plans found from 03/30/2018 to 04/20/2018. Orders from the Nurse Practitioner (NP) for behavior monitoring the day Resident #12 returned to the facility dated 05/11/2018 (discontinued on 06/28/2018) documented target behaviors to be monitored were verbally abusive towards staff, crying outbursts and withdrawn. There were no orders for monitoring for suicidal ideations/plans or assessing/monitoring environment for safety risks. Orders from an internist MD for behavior monitoring for Resident #12 dated 06/28/2018 (still active) documented target behaviors to be monitored were verbally abusive towards staff, crying outbursts, and withdrawn. There were no orders for assessing/monitoring for suicidal ideations/plans or environmental safety checks. A psychological services form completed by Staff B (LCSW), listed the date of service as 03/30/2018 and time was 12:55 PM to 1:15 PM (the service time was less than one hour prior to nursing entry of resident crying and verbalizing wanting to die and wanting to kill himself). Under Current Risk[TRUNCATED]
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Comprehensive Care Plan (Tag F0656)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, Resident interview, staff interview, clinical record review, and facility documentation, the facility saf...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, Resident interview, staff interview, clinical record review, and facility documentation, the facility saff failed to develop and implement a comprehensive care plan after Resident verbalized suicidal ideations resulting in a suicide attempt on [DATE] for one Resident (Resident #12) in a sample size of 27 residents. This resulted in harm. The findings include: Resident #12, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses include but not limited to bipolar disease, anxiety, depression, diabetes, hypertension, severe strokes, hemiparesis, hemiplegia, and contractures of right leg and right arm/hand. Resident's #12's most recent quarterly Minimum Data Set (MDS) had an Assessment Reference Date (ARD) of [DATE]. Resident #12 was coded with a Brief Interview of Mental Status (BIMS) score of 13 out of 15 indicative of intact cognition. Total severity score for mood was 15 out of possible 27 indicative of moderately severe depression. Psychotic behavior was coded as not occurring. Behavioral symptoms such as scratching self was coded as occurring 1 to 3 days. Psychotherapy by any licensed mental health professional was coded as being administered 1 day out of 7. Comparatively, the total severity score for mood dated [DATE] demonstrated increased depressive symptoms (sleep disturbances) from MDS quarterly assessment with an ARD of [DATE] which was just prior to documented suicidal ideations and suicide attempt on [DATE]. The most recent quarterly MDS assessment for functional status for locomotion on unit in a wheelchair was coded as requiring oversight, encouragement, or cueing from staff and support from staff for set up only. Functional status for bed mobility was coded as requiring extensive assistance from staff. Toileting and personal hygiene activities were coded as total dependence and full staff performance. Functional status for eating was coded as requiring limited assistance from staff indicating Resident was highly involved in the eating activity. Functional status for dressing was coded as Resident involvement in activity but requiring extensive assistance from staff for support. On [DATE] at 12:17 PM, Resident #12 was observed in dining area seated upright in his wheelchair. When asked about any concerns regarding the care received at the facility, the Resident stated I don't want to be here anymore. The Resident had a kerlix wrap covering his left forearm from the elbow to the wrist. When asked about the dressing, the Resident stated the staff put it there because I'm scratching. The Resident's fingers on right hand were in a flexed position consistent with contractures. On [DATE] at approximately 2:00 PM, Resident #12 was observed in the hall propelling self in wheelchair, with his left foot on the floor, to the dining room and stated he was available for an interview. The kerlix wrap was no longer on Resident #12's left forearm and when asked about it, the Resident stated the staff removed it to let it open to air. There were open areas on the left lateral forearm consistent with nail scratches. At the base of the scratch marks, there were approximately 4 red, open wounds with an estimated diameter of 1 cm and no perceivable depth. Resident #12 re-stated he did not want to be at the facility anymore. When asked why, Resident #12 stated I'm not happy here. I can't walk anymore and they stopped working with me. Resident #12 also stated they have to feed me because the right hand and arm don't work. Resident #12 demonstrated partially moving right arm in an upward motion but limited distance. The fingers on his right hand were flexed and, when asked, Resident #12 was able to demonstrate the ability to actively, partially extend fingers on his right hand away from palm. Resident #12 stated he could feed himself with the left hand if he had a special fork. Resident #12 was asked if he could move his left arm and he demonstrated ability to fully extend fingers on the left hand and Resident #12 lifted his left arm to the level of his chin. Resident #12's nails appeared trimmed and skin on bilateral palms was intact. When asked if he had been hospitalized recently, Resident #12 stated he was sent to the hospital because he tried to kill himself. When asked how he tried to kill himself, Resident #12 stated he tried to strangle himself with the call bell cord. Resident #12 also stated he does not feel happy; he feels depressed and the medication for depression isn't working. When asked if he still had thoughts of suicide, Resident #12 stated he always thinks about killing himself, even today but does not have a plan of how to carry it out. On [DATE] at approximately 2:45 PM, Resident #12's room was quickly surveyed for ligature risk. It was a private room. The furniture in the room consisted of two wardrobes and one dresser with a TV on it against the right wall. There was one bed in the room positioned near the window. On the left wall of the room, there were two wall lights and one of them had a long light cord (accessible to the Resident when he was up in his wheelchair) hanging down and nearly touching the floor. The wall light directly behind Resident #12's bed did not have a light cord attached to it. The window blinds had 2 sets of cords. The function of the cords on the left were for blind tilt control and appeared inaccessible to the Resident. The lift cords on the right side of the blinds were beyond the foot of the bed and accessible to Resident #12 while he was in his wheelchair. On [DATE] at approximately 2:50 PM, the provider notes were reviewed. An admission History & Physical form completed by an MD (medical doctor) dated [DATE] documented, This is a 56yrs [sic] old man, a [facility] resident with hx [history] significant for major depression and bipolar disorder tried to kill himself by strangulating his head with his call bell cord on [DATE] morning and was admitted to a hospital for suicidal attempt. He is back at facility on [DATE]. On this same form under Family History, it was documented, mother had depression died of suicide The nurse's notes were reviewed. A nurse's note dated [DATE] at 12:28 PM documented, Resident was extremely irritable. Aides asked he [sic] if he wanted to get up and he declined their care and still proceeded to yell that he needed help and he wanted to get out of bed. Resident hollered help I went into the resident room and found him on the floor halfway under his bed with his head facing at the end of the bed. I asked resident what happened and how he got there. Resident stated I threw myself down here, if you put me back in that goddamn bad I will do it again. Resident has no apparent injuries from fall and vital signs obtained. Blood pressure: 165 / 75 pulse 83 respirations 19 oxygen saturation 95% on room air temperature 97.4 orally. Resident has calmed down now is in a more rational state of mind. I encourage resident to call for assistance using the call bell provided and explained to him the potential risk factors of his behaviors such as injuries related to him purposely falling from his bed. MD aware and resident is self representative. A nurse's note dated [DATE] at 7:32 PM documented, Resident has been having angry outbursts since 3 p.m. Resident screaming as loud as possible help, help, help because he stated he wanted to get in bed. The CNA and I put him in the bed at 4 pm. Resident began screaming again help, help, help at 5:30 p.m. Resident now stated he wanted to get back up and then his chair. Resident stated if you don't get me the hell out of this bed I will get out of my goddamn self I don't give a damn if I get hurt I will fall. To avoid him trying to purposely fall out of bed I got him out of bed and back into the wheelchair and brought him in the dining area near the nurses station so he could eat his dinner. Resident started hollering and yelling at staff calling them names. Resident repeatedly pushed the dining room table with his wheelchair almost tipping his chair over with him in it. Resident then proceeded to go up the hallway to the main dining room looking for the receptionist and hollering her name. I explained she had went home for the day. He stated She better not have, I need my money, she has my money, I don't give a damn. Leave me the hell alone. Resident then starts screaming help again and literally threw himself out of his wheelchair onto the floor where he hit his head. I asked resident why did he do this? Resident stated because I can who gives a damn it's my goddamn head. Resident has a 0.5cm by 2 cm lesion to the forehead which I cleaned and dressed. Resident was picked up off the floor with the Hoyer lift after complete physical assessment was performed. Resident asked to go to bed so we put him in bed. Neuro checks implemented and initial vitals obtained after fall at 6:15 p.m. Blood pressure: 127/74 pulse: 80 respirations: 19 oxygen saturation: 97% on room air temperature: 97.1 orally. Pain level: 4. Resident states his head hurts. Resident had been given his 6 p.m. pain medication and Ativan which were effective at pain relief of head pain. A nurse's note on [DATE] at 11:37 p.m. documented, Resident refused all neuro check vital signs. Continue to holler help and threatened to throw himself in the floor. Performed dressing change three times to the open lesion on the forehead substained [sic] from the fall and each time resident rips off dressing cussing and scratches open the lesion making it bleed then wiping his hands all over his face and onto blankets. Resident attempted to wipe blood on me. A nurse's note on [DATE] at 2:06 PM documented, Resident having crying episodes-stating he wanted to die. Stated he wanted to kill himself. Telephoned NP [nurse practitioner]- NP gave new order for Seroquel 50 mg [an antipsychotic]. Resident representative aware. The next nurse's note entry on Resident #12 is 6 days later dated [DATE] at 1:09 AM documented, resident very restless and agitated scratching at forehead cursing and yelling at staff attempting to get out of bed with no assist medications given as ordered resident continues with behaviors. There were no nursing note entries between [DATE] 2:06 PM and [DATE] 07:52 AM that showed assessing, monitoring for suicidal ideations, or determining if Resident #12 had a plan to commit suicide. A nurse's note on [DATE] at 07:52 AM documented, At about 6:10 AM this morning, staff reported to this nurse that resident was actively trying to kill himself by strangulation. Resident was seen with the call bell wrapped around his neck tightly. I removed the call bell from around his neck. Resident stated, 'I want to die' & 'I wanted to get out of this place.' 1 on 1 given to resident at the time of the incident & repeated 1 on 1 and close observation since then. Resident was assisted up into wheelchair & has been calm with bouts of crying noted when asked about the incident. Resident is on continued monitoring. Resident has visible redness around his neck. Resident expressed a personal tragedy that occurred in his family. Oncoming staff made aware. Close monitoring will continue. A nurse's note on [DATE] at 8:21 AM documented, Given in report that resident attempted suicide by attempting to strangle himself with his call bell cord. Resident reportedly had a bluish tent [sic] to skin tone when found. Resident has been given one on one care since the incident occurred at 6:10 AM. Resident very upset visibly crying. Attempted to console resident and provided emotional support. Resident sent to [hospital] for psychiatric evaluation. Resident left in ambulance via stretcher at 8:12 AM. On [DATE] at approximately 5:30 PM, the review of the clinical record continued. A nurse's note entry dated [DATE] at 5:05 PM documented, New order received from MD to send resident to ER (emergency room) for eval and treatment for suicidal ideations with past attempt of killing himself. 911 phones at this time. A nurse's note dated [DATE] at 5:13 PM documented, Resident interviewed. In regards to self harm, resident stated, I always have had thoughts of suicide, but I'm not actually going to do it. Throughout the conversation, resident denied having an active plan for self harm. Initiated one-to-one sitter. Primary nurse notified. NP notified. New order received to send to ER for evaluation of suicidal ideations. On [DATE] at 6:30 PM, the care plan was reviewed. An intervention for the problem of history of falls documented, Keep call bell and personal items within reach. When the DON was asked about still having a call bell for the Resident on the care plan, she stated, It could mean the chime. On [DATE] at 11:35 AM, an interview with Staff B, a licensed clinical social worker (LCSW), was conducted. Surveyors A, B, C, D, and this surveyor were present. Staff B stated she has worked with Resident #12 for close to a year and that Resident #12 is seen weekly to offer therapy for depression. When asked if she assesses Resident #12 for thoughts of suicide during the visits, she stated, I gauge him for suicidal ideation on a scale from 1 to 5 where 5 is the worst, and I ask him 'how depressed are you?' Staff B stated she does not put are you suicidal? and does not ask Resident #12 if he has a plan in place to carry out a suicide. Staff B stated she uses the Geriatric Depression Scale and will get the psychologist involved as necessary. Staff B stated that all the sessions were held in the dining room and that she does not know what his room looks like. When asked if she made any recommendations to the facility regarding Resident #12, she stated, no. When asked if she was aware there were long ligatures accessible to Resident #12 in his room, she stated Resident #12's environment should have been evaluated for safety and the cords should have been removed from his room. She also stated it would have been prudent for her to look at the Resident #12's environment. When asked if she attends care plan meetings, she stated she does not usually attend care plan meeting unless there are behavior problems but never here at this facility. Staff B went on to say that as a result of this meeting, she was going to totally change what I am doing. She stated she will be going to residents' rooms, she will be asking if (residents) are suicidal, and she will ask them if they have a plan. On [DATE] at 12:45 PM, an interview with the facility's social worker was conducted. Staff A has worked at the facility for 18 years and has her Bachelor's degree in Psychology. When asked if she was aware Resident #12 expressed he wanted to kill himself, she stated not in recent times. When asked to share what she knows about him, she stated, I talk to him routinely, at least every quarter. She stated he likes to be involved in activities; he prefers to get up early. When asked about the cause for his current condition, she stated, I'm not sure if he had a stroke in the past. When asked about what should be done when a resident verbalizes suicidal ideations, she stated nursing should report it to her so she would be aware of it. When asked who is responsible for making referrals to psychiatry, she stated it was the DON's responsibility. When asked if she saw Resident #12 between [DATE] and [DATE] (the time frame when the Resident verbalized suicidal ideations to the morning he attempted suicide), Staff A looked at the electronic health record during the interview and verified she did not see him in that time period. Her first visit with Resident #12 when he returned to the facility was [DATE] at 5:27 AM. When asked if she received an in-service on the topic of suicide recently, she stated she receive training on [DATE] about the process of what to do, to monitor resident, and who to notify. When asked what she thinks should have been done (when Resident #12 verbalized suicidal ideations), she stated, Staff should be monitoring, he has ongoing depression. When asked to define 'monitoring, Staff A stated visiting consistently, frequently. Staff A stated Resident #12 would go to the lobby to get change to purchase snacks such as chips or diet soda. Staff A also stated Resident #12 can get money into his fanny pack independently and zip it back up. When asked about the suicide attempt on [DATE], Staff A stated she was surprised by it. She stated, He was turning blue when found and it was looped around his neck a few times. Staff A stated she was aware the call bell cord releases from the wall when it's pulled. When asked if she made any recommendations to the facility about room safety, Staff A stated, not specifically. When asked for the Social Work department policy concerning behaviors, Staff A stated she didn't know if there was a written policy and added, I just do my job. A copy of her job description was requested. On [DATE] at 2:10 PM, the facility DON was interviewed. When asked about what she would expect to see on the care plan of a Resident who expressed suicidal ideations, she stated she would expect to see mood, if they were expressing depressive symptoms and thoughts and feelings of harming self. The DON stated interventions would include psychiatry consult, meds if applicable, and one-to-one therapeutic communication as needed. She stated there should also be resident-specific interventions such as activities to encourage. When asked about her expectation when a Resident verbalizes suicidal ideations, she states she would provide one-to-one monitoring and notify MD (medical doctor). This surveyor and the DON reviewed the nursing note entry dated [DATE] at 2:06 PM. When asked what her expectation is of staff when a Resident verbalizes thoughts of suicide, she stated she would expect to see vital signs and more details about what was going on. She also stated that after the assessment and caring for the Resident, she would expect that EMS (emergency medical services) would be called. She stated she would also expect she would be notified as well as ADON and the Administrator. When asked if she was notified about the attempted suicide, she stated she didn't remember but she's sure she was. When asked what she would have done in the event she was notified, she stated she would refer Resident #12 to psychiatry. She also stated that if she would make a referral to psychiatry, she would write a note about it in the clinical record. However, after reviewing the electronic record, the DON did not find evidence of her referral or that the psychiatrist was notified of Resident #12's suicidal ideations from [DATE]. The DON stated she could not see it in the computer and would check the hard chart. She also stated that, in general, it's a good idea for social worker to be notified when residents make depressive statements. On [DATE] at 2:30 PM, the corporate DON stated, The official title is 'social worker' in reference to Staff A. A copy of Resident Coordinator Job Description was presented. Responsibilities listed include but not limited to, develops social histories on residents through information obtained from referral sources, appropriate social agencies, residents and family members or friends. Documents same, and updates as needed. Evaluates resident's social situation; incorporates into the resident's overall care plan as assessment of resident needs, goals, and progress. Helps resident understand his need for the Center's care and assists in dealing with fears, resentments, loneliness. Assists resident in acceptance of placement. Works closely with other services involved in total health care of the resident in assisting with restoration of health, slowing disease process and preventing complications. The physician's orders were reviewed. There were no orders for behavior monitoring pertaining to suicidal ideations/plans found from [DATE] to [DATE]. Orders from the Nurse Practitioner (NP) for behavior monitoring the day Resident #12 returned to the facility dated [DATE] (discontinued on [DATE]) documented target behaviors to be monitored were verbally abusive towards staff, crying outbursts and withdrawn. There were no orders for monitoring for suicidal ideations/plans or assessing/monitoring environment for safety risks. Orders from an internist MD for behavior monitoring for Resident #12 dated [DATE] (still active) documented target behaviors to be monitored were verbally abusive towards staff, crying outbursts, and withdrawn. There were no orders for assessing/monitoring for suicidal ideations/plans or environmental safety checks. A psychological services form completed by Staff B (LCSW), listed the date of service as [DATE] and time was 12:55 PM to 1:15 PM (the service time was less than one hour prior to nursing entry of resident crying and verbalizing wanting to die and wanting to kill himself). Under Current Risk Factors: Suicidal/Self Injury, the entry documented none. The LCSW documented, Pt was crying during session. Pt appeared upset re not getting his new wheelchair yet. Plan for next session: Clinician will utilize modified CBT (cognitive behavioral therapy) techniques to address pt's (patient's) ongoing depression. Staff B visited with Resident #12 two more times since the Resident verbalized suicidal ideations and prior to the attempted suicide event on [DATE] ([DATE] and [DATE]). Both visits documented none for Suicidal/Self Injury Risk Factors. After Resident #12 returned to the facility on [DATE], Staff B had documented 21 visits with the Resident. For those visits under Current Risk Factors: Suicidal/Self Injury, the entry documented, history. A Medical Provider Acute Care note completed by the NP on [DATE] (five days after being notified by nursing of resident crying and verbalizing wanting to die and wanting to kill himself and ordering Seroquel 50 mg (an antipsychotic)). The Physical exam documentation includes, able to self-propel w/c [wheelchair] grabbing for door. [Up arrows signifying increased] increased anxiety; increased agitation; increased impulsive; difficult to redirect; anger towards [family member]. The Plan included but not limited to Seroquel 25 mg three times a day, Seroquel 50 mg at bedtime, Ativan 1 mg four times a day, and Vistaril (no dose written). The NP saw the Resident again on [DATE]. For chief complaint, the NP documented episodes yelling, impatient, arguing with other residents; agitated. The Plan included but not limited to Borderline personality - psych eval [psychiatric evaluation]. There was no documentation of an assessment, interventions, monitoring, or evaluating for suicidal ideations/plans by the NP on [DATE] or [DATE] prior to the suicide attempt on [DATE]. There were no recommendations for suicide precautions or environmental safety checks. A psychiatric evaluation was recommended by the NP 19 days after the Resident verbalized suicidal ideations but it was for borderline personality, not suicidal ideations. The NP documented 9 visits with Resident since he returned from the hospital on [DATE]. Each visit documented no suicidal ideations. The Discharge Summary from the hospital back to the facility by a psychiatrist dated [DATE] documented, Improved, stable from a psychiatric perspective to return to his nursing home. Suicide risk assessment completed and patient deemed to be of low risk for suicide at this time. The psychiatrist's consultation notes were reviewed. A consultation note dated [DATE] documented reason for consultation Routine follow up and addressing post hospitalization medications. The psychiatrist documented. [Resident] is known to me from previous consultations at this facility. Last consult was on [DATE]. At that time, I had advised changes to medications as after hospitalization much of his medications were discontinued in spite of him being suicidal. Today I am seeing him as part of a routine consult for follow up. No new complaints today, much calmer than before, does not want any medication changes, does not engage well with the interview process as well. He agreed to increasing Zoloft. A consultation note dated [DATE] documented that Resident #12 was being seen for evaluation and treatment of agitated behaviors. He [Resident] is in chair, non-verbal, selectively mute, angry, agitated. Unable to reason out behavior. Unable to complete MMSE [mini-mental state examination]. No EPS/TD [extrapyramidal symptoms/tardive dyskinesia] noted. Noted duplicate doses of Vistaril. The Plan included changes in medications. A consultation note dated [DATE] documented that Resident #12 was being seen for continues to yell out Help! Help! for non-emergencies. The psychiatrist documented not as agitated, continues to yell out when he needs to get out of the wheelchair instead of signing or asking for help. This is his baseline behavior. The Plan included initiating a medication to address impulsivity and aggressive yelling out behaviors. The nurse's notes with a date range of [DATE] to [DATE] were reviewed. Excerpts from an entry dated [DATE] at 10:29 PM documented, Resident returned to facility at 3:55 PM via stretcher from [hospital]. Resident was orientated to his new room and ring bell to call for assistance since the traditional call bell is not allowed to be used with this resident. Resident's diagnosis upon returning was depression. An entry dated [DATE] at 5:37 PM documented, Resident is showing evidence of not adjusting well today. When first started shift Resident was in a good mood and participating in activities with other residents. Resident has verbalized today that he wants to hurt himself, that he's depressed, and that I will kill myself. 1:1 was offered with resident in length and he agreed to a verbal contract not to hurt himself tonight but rounds will be done q30 minutes [every 30 minutes] to ensure resident safety. [Company] has been contacted to speak to the on-call provider for orders. Resident is still seeming very down, says he's frustrated and doesn't want to be here anymore. He is requesting his old call bell back with the cord that goes into the wall and patient teaching was done on how it isn't safe for him to have it and his ring bell was placed within his reach, residents seem dissatisfied with this answer. Residents seemed to respond well to 1:1 and went from agitated and upset to calm but still seemingly depressed. MD notified. This showed that Resident #12 was verbalizing suicidal ideations, asking for his old call bell back, and left unsupervised. A nursing note dated [DATE] at 6:49 PM documented, The on-call doctor recommended to send resident out for evaluation to hospital and provide 1:1 until resident leaves the facility. 1:1 was given by nursing assistive staff until transportation was acquired and officers were dispatched to come speak to resident, from that point 1:1 was carried out by myself. Resident agreed to go talk to the counselor at hospital. Resident left facility at 6:30 p.m. brother and sister and law notified (listed as family contacts). MD notified. A nursing note dated [DATE] at 10:41 AM documented, spoke to [name] at the in regards to resident stating he wanted to kill himself. Reviewed nurses notes. Made her aware resident went to ER, reviewed medication to include new order to increase Seroquel. [name, company] asked this nurse to ask resident if he would be willing to go outside of facility voluntarily for psych Services. Resident stated that he did not want to leave. I was not going to kill myself. I was only saying how I felt not what I was going to do. Made resident aware that he needed to make absolutely sure of his choice of words in regards to this type of statement. Reminded him of recent outpatient stay. He stated that he did feel like he wants to die but he will try not to kill himself. Returned to the phone and relayed information to [person] and stated that if resident makes statements that he wants to kill himself again to call her back or call COPE [phone number]. A nurses note dated [DATE] at 11:19 a.m. documented, Attempted telephone consultation with psychiatrist regarding resident to review medications and discuss behaviors. Unable to reach her at this time, left message to contact - awaiting return call. Will attempt to reach out again today if no call received. Meanwhile spoke with NP she has discontinued Seroquel 50 mg BID [Twice a day] and new order received for Seroquel 100 mg BID [two times a day]. Resident up in wheelchair wheeling himself around this area tonight wanting to harm himself and states that he says that out of frustration and anger. Discussed alternative coping skills with him which he states he understands. A nurse's note dated [DATE] at 4:23 p.m. documented, Resident pleasant and cooperative with staff and other residents. No statements of wanting to kill self this shift, charge nurse talked with resident today. A nurse's note dated [DATE] at 5:01 a.m. documented, On [DATE] resident returned from ER via Medical Transport at 2:40 AM resident in good mood, making jokes with transport team. Resident had a restful night. Resident had no complaints of pain or discomfort. Resident had no verbalization is suicidal thoughts or actions. Resident slept through the night with no complaints of pain discomfort or suicidal ideation on this night as well. Bed low, call bell within reach. According to this nurse's note, the call bell was within reach after returning from the emergency room. A nurse's note dated [DATE] at 1:42 p.m. documented, Received return call from [psychiatrist] this afternoon for telephone conference regarding resident recent history, behaviors, medications, and proposed plan of care. Doctor made the following recommendations Abilify 15 mg at bedtime, DC Seroquel, initiate Zoloft 200 mg daily, clonazepam 0.5 mg twice-daily and Vistaril 25 mg once-daily. Spoke with NP after conference with MD regarding recommendations. NP ordered Abilify 15 mg at bedtime, DC [discontinue] Seroquel, Zoloft 50 mg daily, clonazepam 0.5 mg twice a day, and Vistaril TID. Resident representative aware. The nurse's notes with a dated range of [DATE] to [DATE] were reviewed. There were 62 nursing note entries during that date range. One entry dated [DATE] at 1:20 PM documented, no s/s [signs/symptoms] depression or suicidal thoughts. No crying or shouting noted. An entry dated [DATE] at 4:01 PM documented, pleasant and cooperative, no suicidal ideations at this time. There were no other nurse's notes from [DATE] to [DATE] that documented assessments or monitoring of suicidal ideations/plans. The care plan before the Resident's suicide attempt on [DATE] with a date range of [DATE] - [DATE] was reviewed. An active problem identified with an effective date of [DATE] documented, [Resident] has been observed to make s[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident interview, staff interview, clinical record review, and facility documentation, the facility sta...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident interview, staff interview, clinical record review, and facility documentation, the facility staff failed to notify the ombudsman of transfer to a hospital for one Resident (Resident #12) in a sample size of 27 residents. The findings include: Resident #12, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses include but not limited to bipolar disease, anxiety, depression, diabetes, hypertension, severe strokes, hemiparesis, hemiplegia, and contractures of right leg and right arm/hand. Resident's #12's most recent quarterly Minimum Data Set (MDS) had an Assessment Reference Date (ARD) of 10/30/2018. Resident #12 was coded with a Brief Interview of Mental Status (BIMS) score of 13 out of 15 indicative of intact cognition. A nurse's note on 04/20/2018 at 07:52 AM documented that the Resident was sent to the hospital. On 01/25/2019 at 4:05 PM, the Administrator stated the ombudsman was not notified when Resident #12 was transferred to the hospital on [DATE]. On 01/25/2019 at approximately 6:30 PM, the Administrator and DON were notified of the finding and they offered no further information.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident interview, staff interview, clinical record review, and facility documentation, the facility sta...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident interview, staff interview, clinical record review, and facility documentation, the facility staff failed to ensure a Level II PASARR was completed for one Resident (Resident #12) in a sample size of 27 residents. The findings include: Resident #12, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses include but not limited to bipolar disease, anxiety, depression, diabetes, hypertension, severe strokes, hemiparesis, hemiplegia, and contractures of right leg and right arm/hand. Resident's #12's most recent quarterly Minimum Data Set (MDS) had an Assessment Reference Date (ARD) of 10/30/2018. Resident #12 was coded with a Brief Interview of Mental Status (BIMS) score of 13 out of 15 indicative of intact cognition. Total severity score for mood was 15 out of possible 27 indicative of moderately severe depression. Psychotic behavior was coded as not occurring. Behavioral symptoms such as scratching self was coded as occurring 1 to 3 days. Psychotherapy by any licensed mental health professional was coded as being administered 1 day out of 7. Comparatively, the total severity score for mood dated 10/30/2018 demonstrated increased depressive symptoms (sleep disturbances) from MDS quarterly assessment with an ARD of 03/14/2018 which was just prior to documented suicidal ideations and suicide attempt on 04/20/2018. A nurse's note on 04/20/2018 at 8:21 AM documented that resident attempted suicide. On 01/23/19, 01/24/19, and 01/25/19, a copy of a PASARR II for Resident #12 was requested and the facility's PASARR policy was requested. Nothing was received. On 01/25/2019 at approximately 6:30 PM, the Administrator and DON were notified of concerns and they offered no further information or documentation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0646 (Tag F0646)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, Resident interview, staff interview, clinical record review, and facility documentation, the facility sta...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, Resident interview, staff interview, clinical record review, and facility documentation, the facility staff failed to obtain a PASARR Level 2 after Resident #12 verbalized suicidal ideation and resulting in a suicide attempt on [DATE] for one Resident (Resident #12) in a sample size of 27 residents. The findings include: Resident #12, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses include but not limited to bipolar disease, anxiety, depression, diabetes, hypertension, severe strokes, hemiparesis, hemiplegia, and contractures of right leg and right arm/hand. Resident's #12's most recent quarterly Minimum Data Set (MDS) had an Assessment Reference Date (ARD) of [DATE]. Resident #12 was coded with a Brief Interview of Mental Status (BIMS) score of 13 out of 15 indicative of intact cognition. Total severity score for mood was 15 out of possible 27 indicative of moderately severe depression. Psychotic behavior was coded as not occurring. Behavioral symptoms such as scratching self was coded as occurring 1 to 3 days. Psychotherapy by any licensed mental health professional was coded as being administered 1 day out of 7. Comparatively, the total severity score for mood dated [DATE] demonstrated increased depressive symptoms (sleep disturbances) from MDS quarterly assessment with an ARD of [DATE] which was just prior to documented suicidal ideations and suicide attempt on [DATE]. The most recent quarterly MDS assessment for functional status for locomotion on unit in a wheelchair was coded as requiring oversight, encouragement, or cueing from staff and support from staff for set up only. Functional status for bed mobility was coded as requiring extensive assistance from staff. Toileting and personal hygiene activities were coded as total dependence and full staff performance. Functional status for eating was coded as requiring limited assistance from staff indicating Resident was highly involved in the eating activity. Functional status for dressing was coded as Resident involvement in activity but requiring extensive assistance from staff for support. On [DATE] at 12:17 PM, Resident #12 was observed in dining area seated upright in his wheelchair. When asked about any concerns regarding the care received at the facility, the Resident stated I don't want to be here anymore. The Resident had a kerlix wrap covering his left forearm from the elbow to the wrist. When asked about the dressing, the Resident stated the staff put it there because I'm scratching. The Resident's fingers on right hand were in a flexed position consistent with contractures. On [DATE] at approximately 2:00 PM, Resident #12 was observed in the hall propelling self in wheelchair, with his left foot on the floor, to the dining room and stated he was available for an interview. The kerlix wrap was no longer on Resident #12's left forearm and when asked about it, the Resident stated the staff removed it to let it open to air. There were open areas on the left lateral forearm consistent with nail scratches. At the base of the scratch marks, there were approximately 4 red, open wounds with an estimated diameter of 1 cm and no perceivable depth. Resident #12 re-stated he did not want to be at the facility anymore. When asked why, Resident #12 stated I'm not happy here. I can't walk anymore and they stopped working with me. Resident #12 also stated they have to feed me because the right hand and arm don't work. Resident #12 demonstrated partially moving right arm in an upward motion but limited distance. The fingers on his right hand were flexed and, when asked, Resident #12 was able to demonstrate the ability to actively, partially extend fingers on his right hand away from palm. Resident #12 stated he could feed himself with the left hand if he had a special fork. Resident #12 was asked if he could move his left arm and he demonstrated ability to fully extend fingers on the left hand and Resident #12 lifted his left arm to the level of his chin. Resident #12's nails appeared trimmed and skin on bilateral palms was intact. When asked if he had been hospitalized recently, Resident #12 stated he was sent to the hospital because he tried to kill himself. When asked how he tried to kill himself, Resident #12 stated he tried to strangle himself with the call bell cord. Resident #12 also stated he does not feel happy; he feels depressed and the medication for depression isn't working. When asked if he still had thoughts of suicide, Resident #12 stated he always thinks about killing himself, even today but does not have a plan of how to carry it out. On [DATE] at approximately 2:45 PM, Resident #12's room was quickly surveyed for ligature risk. It was a private room. The furniture in the room consisted of two wardrobes and one dresser with a TV on it against the right wall. There was one bed in the room positioned near the window. On the left wall of the room, there were two wall lights and one of them had a long light cord (accessible to the Resident when he was up in his wheelchair) hanging down and nearly touching the floor. The wall light directly behind Resident #12's bed did not have a light cord attached to it. The window blinds had 2 sets of cords. The function of the cords on the left were for blind tilt control and appeared inaccessible to the Resident. The lift cords on the right side of the blinds were beyond the foot of the bed and accessible to Resident #12 while he was in his wheelchair. On [DATE] at approximately 2:50 PM, the provider notes were reviewed. An admission History & Physical form completed by an MD (medical doctor) dated [DATE] documented, This is a 56yrs [sic] old man, a [facility] resident with hx [history] significant for major depression and bipolar disorder tried to kill himself by strangulating his head with his call bell cord on [DATE] morning and was admitted to a hospital for suicidal attempt. He is back at facility on [DATE]. On this same form under Family History, it was documented, mother had depression died of suicide The nurse's notes were reviewed. A nurse's note dated [DATE] at 12:28 PM documented, Resident was extremely irritable. Aides asked he [sic] if he wanted to get up and he declined their care and still proceeded to yell that he needed help and he wanted to get out of bed. Resident hollered help I went into the resident room and found him on the floor halfway under his bed with his head facing at the end of the bed. I asked resident what happened and how he got there. Resident stated I threw myself down here, if you put me back in that goddamn bad I will do it again. Resident has no apparent injuries from fall and vital signs obtained. Blood pressure: 165 / 75 pulse 83 respirations 19 oxygen saturation 95% on room air temperature 97.4 orally. Resident has calmed down now is in a more rational state of mind. I encourage resident to call for assistance using the call bell provided and explained to him the potential risk factors of his behaviors such as injuries related to him purposely falling from his bed. MD aware and resident is self representative. A nurse's note dated [DATE] at 7:32 PM documented, Resident has been having angry outbursts since 3 p.m. Resident screaming as loud as possible help, help, help because he stated he wanted to get in bed. The CNA and I put him in the bed at 4 pm. Resident began screaming again help, help, help at 5:30 p.m. Resident now stated he wanted to get back up and then his chair. Resident stated if you don't get me the hell out of this bed I will get out of my goddamn self I don't give a damn if I get hurt I will fall. To avoid him trying to purposely fall out of bed I got him out of bed and back into the wheelchair and brought him in the dining area near the nurses station so he could eat his dinner. Resident started hollering and yelling at staff calling them names. Resident repeatedly pushed the dining room table with his wheelchair almost tipping his chair over with him in it. Resident then proceeded to go up the hallway to the main dining room looking for the receptionist and hollering her name. I explained she had went home for the day. He stated She better not have, I need my money, she has my money, I don't give a damn. Leave me the hell alone. Resident then starts screaming help again and literally threw himself out of his wheelchair onto the floor where he hit his head. I asked resident why did he do this? Resident stated because I can who gives a damn it's my goddamn head. Resident has a 0.5cm by 2 cm lesion to the forehead which I cleaned and dressed. Resident was picked up off the floor with the Hoyer lift after complete physical assessment was performed. Resident asked to go to bed so we put him in bed. Neuro checks implemented and initial vitals obtained after fall at 6:15 p.m. Blood pressure: 127/74 pulse: 80 respirations: 19 oxygen saturation: 97% on room air temperature: 97.1 orally. Pain level: 4. Resident states his head hurts. Resident had been given his 6 p.m. pain medication and Ativan which were effective at pain relief of head pain. A nurse's note on [DATE] at 11:37 p.m. documented, Resident refused all neuro check vital signs. Continue to holler help and threatened to throw himself in the floor. Performed dressing change three times to the open lesion on the forehead substained [sic] from the fall and each time resident rips off dressing cussing and scratches open the lesion making it bleed then wiping his hands all over his face and onto blankets. Resident attempted to wipe blood on me. A nurse's note on [DATE] at 2:06 PM documented, Resident having crying episodes-stating he wanted to die. Stated he wanted to kill himself. Telephoned NP [nurse practitioner]- NP gave new order for Seroquel 50 mg [an antipsychotic]. Resident representative aware. The next nurse's note entry on Resident #12 is 6 days later dated [DATE] at 1:09 AM documented, resident very restless and agitated scratching at forehead cursing and yelling at staff attempting to get out of bed with no assist medications given as ordered resident continues with behaviors. There were no nursing note entries between [DATE] 2:06 PM and [DATE] 07:52 AM that showed assessing, monitoring for suicidal ideations, or determining if Resident #12 had a plan to commit suicide. A nurse's note on [DATE] at 07:52 AM documented, At about 6:10 AM this morning, staff reported to this nurse that resident was actively trying to kill himself by strangulation. Resident was seen with the call bell wrapped around his neck tightly. I removed the call bell from around his neck. Resident stated, 'I want to die' & 'I wanted to get out of this place.' 1 on 1 given to resident at the time of the incident & repeated 1 on 1 and close observation since then. Resident was assisted up into wheelchair & has been calm with bouts of crying noted when asked about the incident. Resident is on continued monitoring. Resident has visible redness around his neck. Resident expressed a personal tragedy that occurred in his family. Oncoming staff made aware. Close monitoring will continue. A nurse's note on [DATE] at 8:21 AM documented, Given in report that resident attempted suicide by attempting to strangle himself with his call bell cord. Resident reportedly had a bluish tent [sic] to skin tone when found. Resident has been given one on one care since the incident occurred at 6:10 AM. Resident very upset visibly crying. Attempted to console resident and provided emotional support. Resident sent to [hospital] for psychiatric evaluation. Resident left in ambulance via stretcher at 8:12 AM. On [DATE] at approximately 5:30 PM, the review of the clinical record continued. A nurse's note entry dated [DATE] at 5:05 PM documented, New order received from MD to send resident to ER (emergency room) for eval and treatment for suicidal ideations with past attempt of killing himself. 911 phones at this time. A nurse's note dated [DATE] at 5:13 PM documented, Resident interviewed. In regards to self harm, resident stated, I always have had thoughts of suicide, but I'm not actually going to do it. Throughout the conversation, resident denied having an active plan for self harm. Initiated one-to-one sitter. Primary nurse notified. NP notified. New order received to send to ER for evaluation of suicidal ideations. On [DATE] at 6:30 PM, the care plan was reviewed. An intervention for the problem of history of falls documented, Keep call bell and personal items within reach. When the DON was asked about still having a call bell for the Resident on the care plan, she stated, It could mean the chime. On [DATE] at 11:35 AM, an interview with Staff B, a licensed clinical social worker (LCSW), was conducted. Surveyors A, B, C, D, and this surveyor were present. Staff B stated she has worked with Resident #12 for close to a year and that Resident #12 is seen weekly to offer therapy for depression. When asked if she assesses Resident #12 for thoughts of suicide during the visits, she stated, I gauge him for suicidal ideation on a scale from 1 to 5 where 5 is the worst, and I ask him 'how depressed are you?' Staff B stated she does not put are you suicidal? and does not ask Resident #12 if he has a plan in place to carry out a suicide. Staff B stated she uses the Geriatric Depression Scale and will get the psychologist involved as necessary. Staff B stated that all the sessions were held in the dining room and that she does not know what his room looks like. When asked if she made any recommendations to the facility regarding Resident #12, she stated, no. When asked if she was aware there were long ligatures accessible to Resident #12 in his room, she stated Resident #12's environment should have been evaluated for safety and the cords should have been removed from his room. She also stated it would have been prudent for her to look at the Resident #12's environment. When asked if she attends care plan meetings, she stated she does not usually attend care plan meeting unless there are behavior problems but never here at this facility. Staff B went on to say that as a result of this meeting, she was going to totally change what I am doing. She stated she will be going to residents' rooms, she will be asking if (residents) are suicidal, and she will ask them if they have a plan. On [DATE] at 12:45 PM, an interview with the facility's social worker was conducted. Staff A has worked at the facility for 18 years and has her Bachelor's degree in Psychology. When asked if she was aware Resident #12 expressed he wanted to kill himself, she stated not in recent times. When asked to share what she knows about him, she stated, I talk to him routinely, at least every quarter. She stated he likes to be involved in activities; he prefers to get up early. When asked about the cause for his current condition, she stated, I'm not sure if he had a stroke in the past. When asked about what should be done when a resident verbalizes suicidal ideations, she stated nursing should report it to her so she would be aware of it. When asked who is responsible for making referrals to psychiatry, she stated it was the DON's responsibility. When asked if she saw Resident #12 between [DATE] and [DATE] (the time frame when the Resident verbalized suicidal ideations to the morning he attempted suicide), Staff A looked at the electronic health record during the interview and verified she did not see him in that time period. Her first visit with Resident #12 when he returned to the facility was [DATE] at 5:27 AM. When asked if she received an in-service on the topic of suicide recently, she stated she receive training on [DATE] about the process of what to do, to monitor resident, and who to notify. When asked what she thinks should have been done (when Resident #12 verbalized suicidal ideations), she stated, Staff should be monitoring, he has ongoing depression. When asked to define 'monitoring, Staff A stated visiting consistently, frequently. Staff A stated Resident #12 would go to the lobby to get change to purchase snacks such as chips or diet soda. Staff A also stated Resident #12 can get money into his fanny pack independently and zip it back up. When asked about the suicide attempt on [DATE], Staff A stated she was surprised by it. She stated, He was turning blue when found and it was looped around his neck a few times. Staff A stated she was aware the call bell cord releases from the wall when it's pulled. When asked if she made any recommendations to the facility about room safety, Staff A stated, not specifically. When asked for the Social Work department policy concerning behaviors, Staff A stated she didn't know if there was a written policy and added, I just do my job. A copy of her job description was requested. On [DATE] at 2:10 PM, the facility DON was interviewed. When asked about what she would expect to see on the care plan of a Resident who expressed suicidal ideations, she stated she would expect to see mood, if they were expressing depressive symptoms and thoughts and feelings of harming self. The DON stated interventions would include psychiatry consult, meds if applicable, and one-to-one therapeutic communication as needed. She stated there should also be resident-specific interventions such as activities to encourage. When asked about her expectation when a Resident verbalizes suicidal ideations, she states she would provide one-to-one monitoring and notify MD (medical doctor). This surveyor and the DON reviewed the nursing note entry dated [DATE] at 2:06 PM. When asked what her expectation is of staff when a Resident verbalizes thoughts of suicide, she stated she would expect to see vital signs and more details about what was going on. She also stated that after the assessment and caring for the Resident, she would expect that EMS (emergency medical services) would be called. She stated she would also expect she would be notified as well as ADON and the Administrator. When asked if she was notified about the attempted suicide, she stated she didn't remember but she's sure she was. When asked what she would have done in the event she was notified, she stated she would refer Resident #12 to psychiatry. She also stated that if she would make a referral to psychiatry, she would write a note about it in the clinical record. However, after reviewing the electronic record, the DON did not find evidence of her referral or that the psychiatrist was notified of Resident #12's suicidal ideations from [DATE]. The DON stated she could not see it in the computer and would check the hard chart. She also stated that, in general, it's a good idea for social worker to be notified when residents make depressive statements. On [DATE] at 2:30 PM, the corporate DON stated, The official title is 'social worker' in reference to Staff A. A copy of Resident Coordinator Job Description was presented. Responsibilities listed include but not limited to, develops social histories on residents through information obtained from referral sources, appropriate social agencies, residents and family members or friends. Documents same, and updates as needed. Evaluates resident's social situation; incorporates into the resident's overall care plan as assessment of resident needs, goals, and progress. Helps resident understand his need for the Center's care and assists in dealing with fears, resentments, loneliness. Assists resident in acceptance of placement. Works closely with other services involved in total health care of the resident in assisting with restoration of health, slowing disease process and preventing complications. The physician's orders were reviewed. There were no orders for behavior monitoring pertaining to suicidal ideations/plans found from [DATE] to [DATE]. Orders from the Nurse Practitioner (NP) for behavior monitoring the day Resident #12 returned to the facility dated [DATE] (discontinued on [DATE]) documented target behaviors to be monitored were verbally abusive towards staff, crying outbursts and withdrawn. There were no orders for monitoring for suicidal ideations/plans or assessing/monitoring environment for safety risks. Orders from an internist MD for behavior monitoring for Resident #12 dated [DATE] (still active) documented target behaviors to be monitored were verbally abusive towards staff, crying outbursts, and withdrawn. There were no orders for assessing/monitoring for suicidal ideations/plans or environmental safety checks. A psychological services form completed by Staff B (LCSW), listed the date of service as [DATE] and time was 12:55 PM to 1:15 PM (the service time was less than one hour prior to nursing entry of resident crying and verbalizing wanting to die and wanting to kill himself). Under Current Risk Factors: Suicidal/Self Injury, the entry documented none. The LCSW documented, Pt was crying during session. Pt appeared upset re not getting his new wheelchair yet. Plan for next session: Clinician will utilize modified CBT (cognitive behavioral therapy) techniques to address pt's (patient's) ongoing depression. Staff B visited with Resident #12 two more times since the Resident verbalized suicidal ideations and prior to the attempted suicide event on [DATE] ([DATE] and [DATE]). Both visits documented none for Suicidal/Self Injury Risk Factors. After Resident #12 returned to the facility on [DATE], Staff B had documented 21 visits with the Resident. For those visits under Current Risk Factors: Suicidal/Self Injury, the entry documented, history. A Medical Provider Acute Care note completed by the NP on [DATE] (five days after being notified by nursing of resident crying and verbalizing wanting to die and wanting to kill himself and ordering Seroquel 50 mg (an antipsychotic)). The Physical exam documentation includes, able to self-propel w/c [wheelchair] grabbing for door. [Up arrows signifying increased] increased anxiety; increased agitation; increased impulsive; difficult to redirect; anger towards [family member]. The Plan included but not limited to Seroquel 25 mg three times a day, Seroquel 50 mg at bedtime, Ativan 1 mg four times a day, and Vistaril (no dose written). The NP saw the Resident again on [DATE]. For chief complaint, the NP documented episodes yelling, impatient, arguing with other residents; agitated. The Plan included but not limited to Borderline personality - psych eval [psychiatric evaluation]. There was no documentation of an assessment, interventions, monitoring, or evaluating for suicidal ideations/plans by the NP on [DATE] or [DATE] prior to the suicide attempt on [DATE]. There were no recommendations for suicide precautions or environmental safety checks. A psychiatric evaluation was recommended by the NP 19 days after the Resident verbalized suicidal ideations but it was for borderline personality, not suicidal ideations. The NP documented 9 visits with Resident since he returned from the hospital on [DATE]. Each visit documented no suicidal ideations. The Discharge Summary from the hospital back to the facility by a psychiatrist dated [DATE] documented, Improved, stable from a psychiatric perspective to return to his nursing home. Suicide risk assessment completed and patient deemed to be of low risk for suicide at this time. The psychiatrist's consultation notes were reviewed. A consultation note dated [DATE] documented reason for consultation Routine follow up and addressing post hospitalization medications. The psychiatrist documented. [Resident] is known to me from previous consultations at this facility. Last consult was on [DATE]. At that time, I had advised changes to medications as after hospitalization much of his medications were discontinued in spite of him being suicidal. Today I am seeing him as part of a routine consult for follow up. No new complaints today, much calmer than before, does not want any medication changes, does not engage well with the interview process as well. He agreed to increasing Zoloft. A consultation note dated [DATE] documented that Resident #12 was being seen for evaluation and treatment of agitated behaviors. He [Resident] is in chair, non-verbal, selectively mute, angry, agitated. Unable to reason out behavior. Unable to complete MMSE [mini-mental state examination]. No EPS/TD [extrapyramidal symptoms/tardive dyskinesia] noted. Noted duplicate doses of Vistaril. The Plan included changes in medications. A consultation note dated [DATE] documented that Resident #12 was being seen for continues to yell out Help! Help! for non-emergencies. The psychiatrist documented not as agitated, continues to yell out when he needs to get out of the wheelchair instead of signing or asking for help. This is his baseline behavior. The Plan included initiating a medication to address impulsivity and aggressive yelling out behaviors. The nurse's notes with a date range of [DATE] to [DATE] were reviewed. Excerpts from an entry dated [DATE] at 10:29 PM documented, Resident returned to facility at 3:55 PM via stretcher from [hospital]. Resident was orientated to his new room and ring bell to call for assistance since the traditional call bell is not allowed to be used with this resident. Resident's diagnosis upon returning was depression. An entry dated [DATE] at 5:37 PM documented, Resident is showing evidence of not adjusting well today. When first started shift Resident was in a good mood and participating in activities with other residents. Resident has verbalized today that he wants to hurt himself, that he's depressed, and that I will kill myself. 1:1 was offered with resident in length and he agreed to a verbal contract not to hurt himself tonight but rounds will be done q30 minutes [every 30 minutes] to ensure resident safety. [Company] has been contacted to speak to the on-call provider for orders. Resident is still seeming very down, says he's frustrated and doesn't want to be here anymore. He is requesting his old call bell back with the cord that goes into the wall and patient teaching was done on how it isn't safe for him to have it and his ring bell was placed within his reach, residents seem dissatisfied with this answer. Residents seemed to respond well to 1:1 and went from agitated and upset to calm but still seemingly depressed. MD notified. This showed that Resident #12 was verbalizing suicidal ideations, asking for his old call bell back, and left unsupervised. A nursing note dated [DATE] at 6:49 PM documented, The on-call doctor recommended to send resident out for evaluation to hospital and provide 1:1 until resident leaves the facility. 1:1 was given by nursing assistive staff until transportation was acquired and officers were dispatched to come speak to resident, from that point 1:1 was carried out by myself. Resident agreed to go talk to the counselor at hospital. Resident left facility at 6:30 p.m. brother and sister and law notified (listed as family contacts). MD notified. A nursing note dated [DATE] at 10:41 AM documented, spoke to [name] at the in regards to resident stating he wanted to kill himself. Reviewed nurses notes. Made her aware resident went to ER, reviewed medication to include new order to increase Seroquel. [name, company] asked this nurse to ask resident if he would be willing to go outside of facility voluntarily for psych Services. Resident stated that he did not want to leave. I was not going to kill myself. I was only saying how I felt not what I was going to do. Made resident aware that he needed to make absolutely sure of his choice of words in regards to this type of statement. Reminded him of recent outpatient stay. He stated that he did feel like he wants to die but he will try not to kill himself. Returned to the phone and relayed information to [person] and stated that if resident makes statements that he wants to kill himself again to call her back or call COPE [phone number]. A nurses note dated [DATE] at 11:19 a.m. documented, Attempted telephone consultation with psychiatrist regarding resident to review medications and discuss behaviors. Unable to reach her at this time, left message to contact - awaiting return call. Will attempt to reach out again today if no call received. Meanwhile spoke with NP she has discontinued Seroquel 50 mg BID [Twice a day] and new order received for Seroquel 100 mg BID [two times a day]. Resident up in wheelchair wheeling himself around this area tonight wanting to harm himself and states that he says that out of frustration and anger. Discussed alternative coping skills with him which he states he understands. A nurse's note dated [DATE] at 4:23 p.m. documented, Resident pleasant and cooperative with staff and other residents. No statements of wanting to kill self this shift, charge nurse talked with resident today. A nurse's note dated [DATE] at 5:01 a.m. documented, On [DATE] resident returned from ER via Medical Transport at 2:40 AM resident in good mood, making jokes with transport team. Resident had a restful night. Resident had no complaints of pain or discomfort. Resident had no verbalization is suicidal thoughts or actions. Resident slept through the night with no complaints of pain discomfort or suicidal ideation on this night as well. Bed low, call bell within reach. According to this nurse's note, the call bell was within reach after returning from the emergency room. A nurse's note dated [DATE] at 1:42 p.m. documented, Received return call from [psychiatrist] this afternoon for telephone conference regarding resident recent history, behaviors, medications, and proposed plan of care. Doctor made the following recommendations Abilify 15 mg at bedtime, DC Seroquel, initiate Zoloft 200 mg daily, clonazepam 0.5 mg twice-daily and Vistaril 25 mg once-daily. Spoke with NP after conference with MD regarding recommendations. NP ordered Abilify 15 mg at bedtime, DC [discontinue] Seroquel, Zoloft 50 mg daily, clonazepam 0.5 mg twice a day, and Vistaril TID. Resident representative aware. The nurse's notes with a dated range of [DATE] to [DATE] were reviewed. There were 62 nursing note entries during that date range. One entry dated [DATE] at 1:20 PM documented, no s/s [signs/symptoms] depression or suicidal thoughts. No crying or shouting noted. An entry dated [DATE] at 4:01 PM documented, pleasant and cooperative, no suicidal ideations at this time. There were no other nurse's notes from [DATE] to [DATE] that documented assessments or monitoring of suicidal ideations/plans. The care plan before the Resident's suicide attempt on [DATE] with a date range of [DATE] - [DATE] was reviewed. An active problem identified with an effective date of [DATE] documented, [Resident] has been observed to make statements that life isn't worth [NAME][TRUNCATED]
Oct 2017 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0246 (Tag F0246)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. For Resident # 6, the facility staff failed to make sure the bariatric lift was powered and available for use. Resident #6 wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. For Resident # 6, the facility staff failed to make sure the bariatric lift was powered and available for use. Resident #6 was originally admitted to the facility on [DATE], readmitted on [DATE] and again readmitted [DATE] with the diagnoses of, but not limited to, Diabetes, Hypertension, Hypothyroidism, Gastroesophageal Reflux Disease, Central Cord Syndrome C1-C4, Neurogenic Bladder with Foley Catheter, Neurogenic Bowel, Urethritis, Psychotic Disorder with Hallucinations, Seizure Disease and Morbid Obesity. The most recent Minimum Data Set (MDS) was a Significant Change Assessment with an Assessment Reference Date (ARD) of 8/18/17. The MDS coded Resident # 6 with a BIMS (Brief Interview for Mental Status) of 15/15 indicating no cognitive impairment; Resident # 6 was coded as requiring extensive to total assistance of one to staff person for Activities of Daily Living; required set up only for eating and hygiene; and was coded as always incontinent of bowel and had an indwelling catheter for the bladder. On 10/10/17 at 2 p.m., Resident # 6's clinical record was reviewed. The review of the MDS and clinical record revealed Resident # 6 required total assistance of two staff persons for transferring, toileting and bathing. The clinical record revealed the facility staff used a bariatric lift to transfer Resident # 6. On 10/11/2017 at 8:40 a.m., an interview was conducted with Resident # 6 who stated the bariatric lift is often not available because the battery is not charged. She stated she told the staff they can leave it in her room since she has a big room with an outlet by the door. Resident # 6 said she has to wait sometimes to go outside for a smoke break or go to an activity because the battery is not charged. On 10/11/2017 at 2:00 p.m., Resident # 6 was observed outside smoking with Certified Nursing Assistant D observing her. Resident # 6 stated she liked to go outside to smoke sometimes during the day and was glad to be able to go outside that day. During the end of day debriefing on 10/11/2017, the facility Administrator, Director of Nursing and Corporate Consultants were informed of the findings. No further information was provided. Based on observation, resident and staff interviews, facility and clinical record review, the facility failed to ensure, for two residents (Resident #10 and Resident #6) in a survey sample of 19 residents, reasonable accommodation of needs. 1. The facility failed to keep the bariatric lift plugged in and available for use for Resident #10. 2. The facility staff failed to make sure the bariatric lift was powered and available for use, for Resident #6. The findings included: Resident #10 was admitted to the facility after a hospitalization on 8/24/17. Diagnoses included muscular dystrophy, quadriplegia, sleep apnea and neurogenic bowel. Resident #10's most recent MDS (minimum data set) with an ARD (assessment reference date) of 9/1/17 was coded as an admission 14 day assessment. Resident #10 was coded as having no memory deficits and was able to make own daily life decisions. Resident #10 was also coded as requiring extensive to total assistance of one to two staff members to perform activities of daily living such as toileting and hygiene. The resident was coded as being totally incontinent of bowel. On 10/11/17 at 10:00 AM, a group meeting with the residents on the Resident Council was conducted. Resident #10 voiced during the meeting that the large (bariatric) lift was not always available. He stated, I had to stay up until 8:00 PM because the staff does not plug in the lift to charge and the batteries go flat. On 10/11/17 at 2:00 PM, Resident #10 was in the dining room in his wheelchair. Resident #10 was asked what time did he go back to bed in the afternoon. He stated, I try to get back in bed by 4:00 (PM) because that is when they give me my fluid pill. On 10/11/17 at 2:15 PM, accompanied by LPN (G), the bariatric lift was observed stored in the classroom of the facility. The lift was not plugged in. When the battery level was checked, it was at half power level. On 10/11/17 at the end of the day meeting, the handbook for the bariatric lift was presented. Under Charging the Batteries, the booklet documented: Ensure the battery box power switch is on. Insert the charger plug into the battery box charging socket. Insert the other charger plug into the power supply. On 10/12/17 at 9:45 AM, an interview was conducted with CNA (certified nursing assistant) B. She stated, The batteries definitely go dead. Some of the aides don't plug them up. On 10/12/17 at approximately 12:00 PM, the Administrator and DON were informed of the above findings
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0278 (Tag F0278)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and clinical record review the facility staff failed to complete an accurate MDS (Minimum Data Set)/RAI...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and clinical record review the facility staff failed to complete an accurate MDS (Minimum Data Set)/RAI (Resident Assessment Instrument) assessment for 1 resident (Resident #7) of 19 residents in the survey sample. The facility staff failed to include appropriate Resident diagnoses on MDS report of 7/3/2017 for Resident #7. Findings included: Resident #7, an [AGE] year-old female, was admitted to the facility on [DATE] and readmitted on [DATE]. Her diagnoses included aphasia, delusional disorder, hypertension, unspecified mental disorder, malnutrition, dementia, reflux, psychotic disorder, and anxiety. Resident #7's most recent MDS with an ARD (Assessment Reference Date) of 7/3/2017 was coded as a quarterly assessment. She was assessed as having moderate cognitive impairment by staff assessment. Resident #7 was coded as needing extensive assistance of one person for her activities of daily living and as being always incontinent of bowel and bladder. A clinical record review was conducted on 10/17/2017 at 1:45 PM. It revealed an MDS document with an ARD of 7/3/2017. Section I, Active Diagnoses listed hypertension and malnutrition as the only diagnoses for Resident #7. Missing diagnoses were aphasia, delusional disorder, unspecified mental disorder, dementia, reflux, psychotic disorder, and anxiety. On 10/12/2017 at 10:20 AM an interview was conducted with LPN (Licensed Practical Nurse) F, MDS Coordinator. She stated that, in the preparation of this MDS report, Resident #7's diagnoses were incorrectly not completed. Administration was informed of the findings on 10/12/2017 at 11:55 AM.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0280 (Tag F0280)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interview, facility documentation and clinical record review, the facility failed for one resident (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interview, facility documentation and clinical record review, the facility failed for one resident (Resident #10) in a survey sample of 19 residents, to review and revise the care plan. Resident #10's care plan was not revised to reflect recurrent bouts of constipation. The findings included: Resident #10 was admitted to the facility after a hospitalization on 8/24/17. Diagnoses included muscular dystrophy, quadriplegia, sleep apnea and neurogenic bowel. Resident #10's most recent MDS (minimum data set) with an ARD (assessment reference date) of 9/1/17 was coded as an admission 14 day assessment. Resident #10 was coded as having no memory deficits and was able to make own daily life decisions. Resident #10 was also coded as requiring extensive to total assistance of one to two staff members to perform activities of daily living such as toileting and hygiene. The resident was coded as being totally incontinent of bowel. On 10/11/17 at 10:00 AM, a group meeting with the residents on the Resident Council was conducted. Resident #10 voiced during the meeting that he had been constipated (no BM- bowel movement for five days) and called 9-11 to go to the ER (emergency room) twice since his admission. Review of the clinical record revealed on 9/5/17 that the resident received a Fleet's enema for no bowel movement for three days. The enema was effective. On 9/15/17, the resident had no BM for three days; the resident called 9-11 and was transferred to the ER on [DATE]. There a CT scan was done which showed a mild colonic ileus. Merck manual states an ileus is a temporary absence of the normal contractile movements of the intestinal wall. The Muscular Dystrophy Association states, A combination of immobility and weak abdominal muscles can lead to severe constipation. On 10/1/17, Resident #10 received Milk of Magnesia, a Dulcolax suppository and two Dulcolax tablets for no BM for five days with small results. Again, the resident called 9-11 to go to the ER. Review of Resident #10's care plan dated 9/12/17, the resident's care plan was not revised for his constipation issues until 10/3/17. On 10/12/17 at approximately 12:00 PM, the Administrator and DON (director of nursing) were informed of the above findings. On 10/12/17 at 12:20 PM, the DON, who completed the care plan stated, I messed up.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0309 (Tag F0309)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interview and facility documentation, the staff failed for one resident (Resident #10) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interview and facility documentation, the staff failed for one resident (Resident #10) in a survey sample of 19 residents, to initiate a timely bowel program. Resident #10 had recurrent bouts of constipation; he was not placed on a scheduled bowel program until 9/25/17. The findings included: Resident #10 was admitted to the facility after a hospitalization on 8/24/17. Diagnoses included muscular dystrophy, quadriplegia, sleep apnea and neurogenic bowel. Resident #10's most recent MDS (minimum data set) with an ARD (assessment reference date) of 9/1/17 was coded as an admission 14 day assessment. Resident #10 was coded as having no memory deficits and was able to make own daily life decisions. Resident #10 was also coded as requiring extensive to total assistance of one to two staff members to perform activities of daily living such as toileting and hygiene. The resident was coded as being totally incontinent of bowel. On 10/11/17 at 10:00 AM, a group meeting with the residents on the Resident Council was conducted. Resident #10 voiced during the meeting that he had been constipated (no BM- bowel movement for five days) and called 9-11 to go to the ER (emergency room) twice since his admission. Review of the clinical record revealed on 9/5/17 that the resident received a Fleet's enema for no bowel movement for three days. The enema was effective. The resident had no scheduled laxatives, only prn or as needed. On 9/17/17 at 7:46 AM, the nurse's notes read: Resident had complaint of constipation with pain. abdomen tender to touch. Resident reports concern of having blocked bowels as this caused the death of a close relative. resident given an enema on previous shift and reports no relief. Dulcolax suppository given and two Tylenol for pain. According to 9/17/17 nurse's notes at 4:30 PM, the resident complained of bilateral lower quadrant abdominal pain. Bowel sounds hypoactive in all four quadrants. Abdomen obese and tender. On 9/17/17, the resident had no BM for three days; the resident called 9-11 and was transferred to the ER at 4:30 PM. In the ER a CT scan was done which showed a mild colonic ileus. Merck manual states an ileus is a temporary absence of the normal contractile movements of the intestinal wall. The Muscular Dystrophy Association states, A combination of immobility and weak abdominal muscles can lead to severe constipation. Magnesium Citrate was given in the ER and the resident had a large liquid stool. On 9/18/17, the NP (nurse practitioner) notes read: Discussed bowel program . MOM (milk of magnesia), Dulcolax prn (as needed). It wasn't until 9/25/17 that the resident was placed on scheduled laxatives including: Dulcolax 5 mg (milligrams) tablet once daily and Miralax 17 grams once daily. On 10/1/17, Resident #10 received Milk of Magnesia, a Dulcolax suppository and two Dulcolax tablets for no BM for five days with small results. Again, the resident called 9-11 to go to the ER. On 10/11/17 at approximately 3:00 PM, Resident #10 stated, I called 9-11 the second time I went to the ER [DATE]) because the NP told me the medicine (Citrate of Magnesium) would not be available until 11:00 that night. Review of the NP notes dated 10/2/17 revealed: Offered Dulcolax 4 tabs or Lactulose- refused: Mag Citrate to be delivered tonight. Review of the pharmacy receipt dated 10/2/17 indicated the Magnesium Citrate arrived at 10:50 PM. Review of Resident #10's care plan dated 9/12/17, the resident's care plan was not revised for his constipation issues until 10/3/17. Review of the facility's policy regarding BM Management Program revealed: * Review medical record and interview resident if possible * Review bowel incontinence record *Toilet resident according to plan of care * Determine adequate fluid intake levels and plan of offering * Print BM list daily for residents with no BM for three days * Administer laxatives/enemas as per physician orders * Assess for needed changes in the following: Dietary, Medications, scheduled toileting On 10/2/17 at 11:30 AM, an interview with the DON (director of nursing) was conducted . The DON stated, I and the charge nurses review the BM records. She went on to state that the record was reviewed daily. She stated, We were supposed to start laxatives on 9/30/17. On 10/12/17 at approximately 12:00 PM, the Administrator and DON were informed of the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0425 (Tag F0425)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** COMPLAINT DEFICIENCY Based on observation, resident and staff interview, facility documentation and clinical record review, the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** COMPLAINT DEFICIENCY Based on observation, resident and staff interview, facility documentation and clinical record review, the facility staff failed to ensure medication was available for Resident #10, in a survey sample of 19 residents. Resident #10's Citrate of Magnesium was not available for use. The facility did not notify the backup pharmacy that the medication was needed and the medication did not arrive until six hours later. The findings included: Resident #10 was admitted to the facility after a hospitalization on 8/24/17. Diagnoses included muscular dystrophy, quadriplegia, sleep apnea and neurogenic bowel. Resident #10's most recent MDS (minimum data set) with an ARD (assessment reference date) of 9/1/17 was coded as an admission 14 day assessment. Resident #10 was coded as having no memory deficits and was able to make own daily life decisions. Resident #10 was also coded as requiring extensive to total assistance of one to two staff members to perform activities of daily living such as toileting and hygiene. The resident was coded as being totally incontinent of bowel. On 10/1/17, Resident #10 received Milk of Magnesia, a Dulcolax suppository and two Dulcolax tablets for no BM for five days with small results. Again, on 10/2/17, the resident called 9-11 to go to the ER. On 10/11/17 at approximately 3:00 PM, Resident #10 stated, I called 9-11 the second time I went to the ER [DATE]) because the NP told me the medicine (Citrate of Magnesium) would not be available until 11:00 that night. Resident #10 had stated earlier that the Magnesium Citrate had helped before. Review of the NP notes dated 10/2/17 revealed: Offered Dulcolax 4 tabs or Lactulose- refused: Mag Citrate to be delivered tonight. Review of the pharmacy receipt dated 10/2/17 indicated the Magnesium Citrate arrived at 10:50 PM. On 10/12/17 at 11:30 AM, there was no documentation that the back-up pharmacy was notified. The DON (director of nursing) stated, He refused to wait. The DON could not provide documentation of this event. On 10/12/17 at approximately 12:00 PM, the Administrator and DON were informed of the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0441 (Tag F0441)

Could have caused harm · This affected 1 resident

Based on observation, staff interview, and facility documentation review, the facility staff failed to implement an effective infection control program. The facility staff failed to assure that finger...

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Based on observation, staff interview, and facility documentation review, the facility staff failed to implement an effective infection control program. The facility staff failed to assure that fingernails were cut to a short length on three direct care staff. The Findings included: The following three direct care staff was observed with long fingernails: LPN B was observed to have broken and chipped long artificial multicolored nails approximately 1/4 in length during medication administration on 10/10/17 at 4:00 P.M. LPN E was observed to have a few long natural unpolished nails approximately 1/4 in length, and a few chipped nails during medication pass on 10/11/17 at 8:15 AM. LPN A was observed to have long artificial nails approximately ½ in length during on 10/10/17 at 4:00 P.M. On 10/11/17 at 11:00 A.M., an interview was conducted with the Infection Control Nurse (RN A). When asked about the facility's expectation regarding the length of fingernails, she stated that the facility goes by the Center for Disease Control's (CDC) recommendations. She further stated that she didn't have the recommendations at the facility, but would obtain a copy. On 10/11/17 at 3:15 P.M. an interview was conducted with LPN A, whose fingernails were 1/2 inch long, with a black substance underneath. When asked if the facility would be in agreement with her nails being in that condition she stated, The facility probably would not be ok with it. On 10/12/17 at 10:00 A.M. the Director of Nursing (DON- Administration B) was interviewed. The DON stated, After you talked to me yesterday, I checked her nails (LPN A), they were not an acceptable length. On 10/12/17 a review was conducted of facility documentation, revealing the Nursing Uniform and Appearance Policy, I dated 12/14/13. It read, Fingernails must be clean, neat and trimmed to one quarter of an inch or less to reduce transmission of microorganisms. Guidance was given at www.cdc.gov, Whether artificial nails contribute to transmission of health-care-associated infections is unknown. However, HCWs (Health Care Workers) who wear artificial nails are more likely to harbor gram-negative pathogens on their fingertips than are those who have natural nails, both before and after handwashing (347--349). Whether the length of natural or artificial nails is a substantial risk factor is unknown, because the majority of bacterial growth occurs along the proximal 1 mm of the nail adjacent to subungual skin (345,347,348). Recently, an outbreak of P. aeruginosa in a neonatal intensive care unit was attributed to two nurses (one with long natural nails and one with long artificial nails) who carried the implicated strains of Pseudomonas spp. on their hands (350). Patients were substantially more likely than controls to have been cared for by the two nurses during the exposure period, indicating that colonization of long or artificial nails with Pseudomonas may have contributed to causing the outbreak. Personnel wearing artificial nails also have been epidemiologically implicated in several other outbreaks of infection caused by gram-negative bacilli and yeast (351--353). Although these studies provide evidence that wearing artificial nails poses an infection hazard, additional studies are warranted. The facility Administrator (Administration A) was informed of the findings on 10/12/17 at 11:00 A.M. No further information was received.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0518 (Tag F0518)

Could have caused harm · This affected 1 resident

Based on observation, staff interview, and facility documentation review, the facility staff failed to ensure that staff was adequately trained on emergency preparedness procedures. A nursing staff me...

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Based on observation, staff interview, and facility documentation review, the facility staff failed to ensure that staff was adequately trained on emergency preparedness procedures. A nursing staff member was unable to describe procedures to use in case of a fire in a resident's room. Findings included: On 10/11/2017 at 3:15 PM CNA (Certified Nursing Assistant) A, Nursing Assistant was questioned on disaster and emergency preparedness procedures to determine basic knowledge. She was unable to properly describe actions to take if discovering a fire in a resident's room (RACE=Rescue, Alarm, Contain, Extinguish). She also did not know the locations of fire alarms and fire extinguishers, and the use of a fire extinguisher. On 10/12/2017 at 10:30 AM an interview was conducted with Administration C, Corporate Nurse Consultant. She produced documents that showed that CNA A had received fire safety training on 9/5/2017. She did not know why CNA A was unable to answer questions on this subject. Administration was informed of findings on 10/12/2017 at 11:55 AM.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Virginia facilities.
  • • 36% turnover. Below Virginia's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 1 harm violation(s). Review inspection reports carefully.
  • • 24 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • Grade C (53/100). Below average facility with significant concerns.
Bottom line: Mixed indicators with Trust Score of 53/100. Visit in person and ask pointed questions.

About This Facility

What is Lancashire Nursing & Rehabilitation Center's CMS Rating?

CMS assigns LANCASHIRE NURSING & REHABILITATION CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Virginia, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Lancashire Nursing & Rehabilitation Center Staffed?

CMS rates LANCASHIRE NURSING & REHABILITATION CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 36%, compared to the Virginia average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Lancashire Nursing & Rehabilitation Center?

State health inspectors documented 24 deficiencies at LANCASHIRE NURSING & REHABILITATION CENTER during 2017 to 2022. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 22 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Lancashire Nursing & Rehabilitation Center?

LANCASHIRE NURSING & REHABILITATION CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by VIRGINIA HEALTH SERVICES, a chain that manages multiple nursing homes. With 120 certified beds and approximately 90 residents (about 75% occupancy), it is a mid-sized facility located in KILMARNOCK, Virginia.

How Does Lancashire Nursing & Rehabilitation Center Compare to Other Virginia Nursing Homes?

Compared to the 100 nursing homes in Virginia, LANCASHIRE NURSING & REHABILITATION CENTER's overall rating (4 stars) is above the state average of 3.0, staff turnover (36%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Lancashire Nursing & Rehabilitation Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Lancashire Nursing & Rehabilitation Center Safe?

Based on CMS inspection data, LANCASHIRE NURSING & REHABILITATION CENTER has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Virginia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Lancashire Nursing & Rehabilitation Center Stick Around?

LANCASHIRE NURSING & REHABILITATION CENTER has a staff turnover rate of 36%, which is about average for Virginia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Lancashire Nursing & Rehabilitation Center Ever Fined?

LANCASHIRE NURSING & REHABILITATION CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Lancashire Nursing & Rehabilitation Center on Any Federal Watch List?

LANCASHIRE NURSING & REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.