HERITAGE CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Heritage Center in Huntington, West Virginia has a Trust Grade of F, which indicates significant concerns about the care provided. They rank #100 out of 122 nursing homes in the state, placing them in the bottom half, and #5 out of 5 in Cabell County, meaning there are no better local options. The facility's situation is worsening, with issues rising from 11 in 2023 to 34 in 2024, and it has received a concerning $91,520 in fines, higher than 79% of West Virginia facilities. Staffing is below average with a 2/5 star rating, but the turnover rate of 42% is slightly better than the state average. Specific incidents include failure to ensure CPR preferences were documented properly, which jeopardized resident safety, and a lack of protection for a resident from unwanted sexual touching, indicating serious safety risks. While there are some strengths in staffing retention, the overall situation raises significant red flags for families considering this facility.
- Trust Score
- F
- In West Virginia
- #100/122
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 42% turnover. Near West Virginia's 48% average. Typical for the industry.
- Penalties ✓ Good
- $91,520 in fines. Lower than most West Virginia facilities. Relatively clean record.
- Skilled Nurses ○ Average
- Each resident gets 34 minutes of Registered Nurse (RN) attention daily — about average for West Virginia. RNs are the most trained staff who monitor for health changes.
- Violations ⚠ Watch
- 82 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (42%)
6 points below West Virginia average of 48%
Facility shows strength in fire safety.
The Bad
Below West Virginia average (2.7)
Significant quality concerns identified by CMS
Near West Virginia avg (46%)
Typical for the industry
Well above median ($33,413)
Moderate penalties - review what triggered them
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 82 deficiencies on record
May 2024
2 deficiencies
1 IJ (1 affecting multiple)
CRITICAL
(K)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Deficiency F0678
(Tag F0678)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, medical record review and staff interview the facility failed to ensure the procedures they had in place f...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0868
(Tag F0868)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility failed to ensure the quality assessment and assurance committee failed to identify quality deficiencies. In [DATE] ...
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Mar 2024
24 deficiencies
1 IJ (1 affecting multiple)
CRITICAL
(K)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident interview, family interview, record review, and staff interview, the facility failed to protect residents from...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected 1 resident
.
Based on observation, record review, staff interview, and resident interview, the facility failed to provide reasonable accommodations of needs, by not providing Resident #17 a readily accessible wh...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0561
(Tag F0561)
Could have caused harm · This affected 1 resident
.
Based on observation, record review, staff interview, and resident interview, the facility failed to give Resident #17 a choice regarding daily routine by not providing him with a readily accessible...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0565
(Tag F0565)
Could have caused harm · This affected 1 resident
.
Based on Resident Council meeting responses, and staff interviews, the facility failed to ensure Resident Council minutes had been reviewed and resident concerns/grievances were addressed. This fail...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
MDS Data Transmission
(Tag F0640)
Could have caused harm · This affected 1 resident
Based on medical record review and staff interview the facility failed to electronically transmit accurate Minimum Data Set (MDS) data. This was true for two (2) of two (2) residents that the Minimum ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure complete and accurate pre-admission screening had been...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Based on record review and staff interview the facility failed to revise care plans in a timely manner related to behaviors, and smoking. This failed practice was found true for (2) two of 30 resident...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected 1 resident
b) Resident #29
On 03/18/24 at approximately 11:15 AM during an interview with Resident #29, the resident stated she was not offered to participate in activities but would like to be.
On 03/19/24 at 1...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on observation, resident interviews and staff interviews, the facility failed to ensure the residents environment remained free of accident hazards and that each resident received adequate super...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
Based on observation, record review, and staff interview, the facility failed to care for residents' catheters in accordance with professional standards of care. The urine collection bag was observed ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on observation, staff interview and policy review the facility failed to store oxygen tanks in a safe manner consistent with professional standards of practice. This failed practice was a random...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Dental Services
(Tag F0791)
Could have caused harm · This affected 1 resident
Based on resident interview, record review and staff interview the facility failed to assist a resident in obtaining dental care. This was true for one (1) of one (1) residents reviewed for dental car...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0838
(Tag F0838)
Could have caused harm · This affected 1 resident
Based on facility documentation and staff interviews, the facility failed to identify the Certified Nursing Assistant (CNA) staff competencies that were necessary to provide the level and types of car...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Grievances
(Tag F0585)
Could have caused harm · This affected multiple residents
.
Based on observation, family interview, policy review and staff interview, the facility failed to honor the right of the resident to file grievances anonymously as the residents did not have access ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** C) Resident #74
On 03/18/24 at 08:26 PM during a medical record review for Resident #74, the residents Preadmission Screening an...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure residents received treatment and care in accor...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected multiple residents
Based on record review and staff interview, the facility failed to ensure nurse aides (NAs) completed the competencies and skill sets for the residents needs, safety and in a manner that promotes each...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Staffing Information
(Tag F0732)
Could have caused harm · This affected multiple residents
Based on observation and staff interview, the facility failed to ensure the Daily Staffing Posting information was accurate and current and the facility failed to maintain the Daily Staffing Posting d...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, staff interview, and policy review the facility failed to ensure food was prepared and stored in a safe sanitary manor. Sliced ham was not dated in the walk-in refrigerator and t...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure complete and accurate medical records. Physician's Ord...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0919
(Tag F0919)
Could have caused harm · This affected multiple residents
Based on observation, and staff interview the facility failed to maintain all of the call system functioning. This failed practice had the potential to affect every resident currently residing in the ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Based on observation, record review, and staff interview the facility failed to establish and maintain an infection prevention program to help prevent the development and transmission of communicable ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Antibiotic Stewardship
(Tag F0881)
Could have caused harm · This affected most or all residents
Based on record review and interview the facility failed to implement its protocol for antibiotic use and failed to monitor actual antibiotic use reviewed for antibiotic stewardship. This has the pote...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0882
(Tag F0882)
Could have caused harm · This affected most or all residents
Based on facility documentation and staff interview the facility failed to have a designated certified Infection Preventionist (IP). This failed practice had the potential to affect all residents resi...
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Jan 2024
8 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
.
Based on observation and staff interview, the facility failed to ensure Resident #97 was treated with dignity and respect. This was a random opportunity for discovery. Resident identifier: #97 Facil...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on observation and staff interview, the facility failed to ensure a safe, clean, comfortable, homelike environment. This...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on record review and staff interview, the facility failed to ensure alleged violations of neglect were reported to all s...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on record review and staff interview the facility failed to follow Resident #21's physician orders when the resident refused meals. This was a random opportunity for discovery and was true for R...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on ombudsman interview, resident interview, record review and staff interview, the facility failed to ensure activities of...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on observation, record review, and staff interview, the facility failed to ensure the use of bed rails was in accordance...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected multiple residents
.
Based on observation, resident, family, and staff interviews, the facility failed to ensure palatable food. Hot and cold food were outside the palatable temperatures at the time of service. This ha...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
.
Based on record review and staff interviews, the facility failed to ensure Resident #21's medical record was complete and accurate. The meal percentages documented by nurse aides in the task report ...
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Sept 2023
2 deficiencies
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected multiple residents
Based on record review and staff interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. Pain medication was administered ...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure as needed (PRN) orders for psychotropic drugs were lim...
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Sept 2023
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on observation, staff interview and policy review the facility failed to respect the Residents right to be treated with respect and dignity. This was a random opportunity for discovery. Resident...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
b) Resident #4
On 09/11/23 at 1:54 PM record review shows Resident #4 fell and was found on the floor in her room on 08/12/23 at 7:15 AM. This was an unwitnessed fall. She was bleeding from her right ...
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Apr 2023
7 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
.
Based on observation and staff interview the facility failed to ensure a safe, clean, comfortable and homelike environment. This was a random opportunity for discovery, and had the potential to affe...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
.
Based on observation, record review, and staff interview the facility failed to provide pressure ulcer treatments which were consistent with professional standards of practice to promote healing and...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
.
Based on record review and staff interview the facility failed to have accurate documentation concerning the time a one-time order for a medication was administered to a resident. This was a random ...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
.
Based on observation, staff interview, and record review the facility failed to ensure the Transitional Care Unit remained free from accidents and hazards. The medication storage room door was left ...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
.
Based on record review and staff interview the facility failed to ensure a procedure that assured the accurate acquiring, receiving, dispensing, and administering of controlled medications. This was...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
.
Based on observation, staff interview, and record review the facility failed to ensure the medications were properly stored in a secure sanitary environment on the transition care unit. The medicati...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
.
Based on observation and staff interview the facility failed to ensure drink and food carts used to deliver drinks and food to the residents were clean, safe, and sanitary. This was a random opportu...
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Aug 2022
18 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on record review and staff interview the facility failed to ensure Physician orders for scope of treatment (POST) forms ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
.
Based on medical record review and staff interview the facility failed to ensure the Minimum Data Set (MDS) was accurate in skin condition status for Resident #19. This was true for one (1) of 38 sa...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
.
Based on record review and staff interview, the facility failed to develop an accurate care plan for pressure ulcer treatment for one (1) of six (6) residents reviewed for pressure ulcers. Resident ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
.
Based on record review and staff interview, the facility failed to revise the care plan for Resident #42 in the care area of diagnosis for a foley catheter and skin conditions for Resident #77.This ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
.
Based on record review, resident interview, and staff interview, the facility failed to ensure activities of daily living (ADL) care was provided to residents who were unable to carry out these acti...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on record review and staff interview, the facility failed to ensure two (2) of six (6) residents reviewed for the care a...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
.
Based on medical record review and staff interview the facility failed to provide respiratory services in accordance to professional standards of practice. This was true for one (1) of two (2) resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on record review and staff interview the facility failed to ensure they established and implemented a system of records ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
.
Based on record review, observation and staff interview, the facility failed to date a Novolog Flex-pen when opened for insulin administration. This was true for one (1) of three (3) residents revie...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on observation, resident council meeting minutes, policy review, resident interview, and staff interview the facility fa...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
.
Based on observation, and staff interview, the facility failed to correctly document the cook dish sink temperatures. This deficient practice has the potential to affect a limited number of resident...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
.
Based on observation and staff interview the facility failed to provide a safe, clean, comfortable and homelike environment for each resident. These were random opportunities for discovery and had t...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Transfer Notice
(Tag F0623)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on record review and staff interview, the facility failed to send a copy of the notice of transfer to the representative...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected multiple residents
.
Based on record review and staff interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. The facility failed to ensure l...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected multiple residents
.
Based on medical record review and staff interview the facility failed to ensure meal percentages were documented for residents with fluctuating weight. This was true for three (3) of seven (7) resi...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Garbage Disposal
(Tag F0814)
Could have caused harm · This affected multiple residents
.
Based on observation and staff interview the facility failed to maintain a sanitary condition at the outside garbage receptacle to prevent the harborage and feeding of pests. This deficient practice...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
Based on record review and staff interview, the facility failed to ensure medical records were accurate and complete. This was true for three (3) of 38 residents reviewed during the long-term survey p...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected multiple residents
.
Based on record review, staff interview, and policy review the Quality Assessment and Assurance (QAA) committee failed to identify and/or correct quality deficiencies of which it was aware of or sho...
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Apr 2021
19 deficiencies
2 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Free from Abuse/Neglect
(Tag F0600)
A resident was harmed · This affected 1 resident
.
b) Resident #55
During an interview on 04/19/21 at 11:28 AM, Resident # 55 said, Nurse Aide (NA) #40 was mean to me. She was asked, when was he mean to her? She said, a week or so ago. She went on t...
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SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
.
b) Resident #48.
During the initial tour of the facility on 04/19/21 at 01:12 AM, a fall mat was observed to be propped up against the exterior wall of Resident #48's room. Resident #48 had one fall...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
.
Based on observation and staff interview, the facility failed to protect Resident's health information. This was a random opportunity for discovery. Resident identifier: #14. Facility census: 141.
F...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
.
Based on observation and staff interview, the facility failed to ensure the confidentially of medical information. The computer screen located on the medication cart was visible showing a resident's...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
.
Based on observation and interview, the facility failed to maintain a safe, sanitary and comfortable environment for the residents on the Homestead Unit. Several pieces of the wallpaper border had b...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Abuse Prevention Policies
(Tag F0607)
Could have caused harm · This affected 1 resident
.
Based on resident interview, medical record review and staff interview, the facility failed to implement its written policies regarding abuse and neglect. This was true for two (2) of three (3) resi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
.
Based on resident interview, medical record review and staff interview, the facility failed to report allegations of abuse and neglect. This was true for two (2) of three (3) residents reviewed for ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
.
Based on resident interview, medical record review and staff interview, the facility failed to thoroughly investigate allegations of abuse and neglect. This was true for two (2) of three (3) residen...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
.
Based on medical record review and staff interview, the facility failed to complete an accurate quarterly Minimum Data Set (MDS) assessment. This was true for one (1) of thirty-two (32) MDS assessme...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
.
Based on observation, record review and interview, the facility failed to provide necessary care and treatment to prevent pressure ulcer development or ensure care and treatment was provided to prom...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
.
Based on observation, record review and interview, the facility failed to ensure each resident receives necessary respiratory care and services. This was true for two (2) of two (2) residents receiv...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0697
(Tag F0697)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on record review and staff interview, the facility failed to consistently evaluate the effectiveness of an as needed (PR...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
.
Based on staff interview and record review, the facility failed to consistently ensure non-pharmacological interventions were implement before administering Klonopin an anti-anxiety benzodiazepine m...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0563
(Tag F0563)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on medical record review, staff interview, resident/family interview, and observation, the facility failed to ensure Res...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0603
(Tag F0603)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on medical record review and staff interview, the facility failed to ensure each resident has the right to be free from ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on resident interview, record review and staff interview the facility failed to ensure residents choices and needs for b...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected multiple residents
.
Based on medical record review and staff interview, the facility failed to follow physician ordered parameters as directed. This was true for six (6) of thirty-two residents reviewed during the Long...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
c) Boulevard medication cart, second floor:
On [DATE] at 8:45 AM, inspection of the Boulevard medication cart on the second f...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** .
Based on observation, family interview and staff interview, the facility failed to establish and maintain an infection prevent...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "What safeguards are in place to prevent abuse and neglect?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 42% turnover. Below West Virginia's 48% average. Good staff retention means consistent care.
- • Multiple safety concerns identified: Federal abuse finding, 2 life-threatening violation(s), Special Focus Facility, 2 harm violation(s), $91,520 in fines. Review inspection reports carefully.
- • 82 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
- • $91,520 in fines. Extremely high, among the most fined facilities in West Virginia. Major compliance failures.
- • Grade F (0/100). Below average facility with significant concerns.
About This Facility
What is Heritage Center's CMS Rating?
CMS assigns HERITAGE CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within West Virginia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.
How is Heritage Center Staffed?
CMS rates HERITAGE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 42%, compared to the West Virginia average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Heritage Center?
State health inspectors documented 82 deficiencies at HERITAGE CENTER during 2021 to 2024. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 78 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Heritage Center?
HERITAGE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 160 certified beds and approximately 154 residents (about 96% occupancy), it is a mid-sized facility located in HUNTINGTON, West Virginia.
How Does Heritage Center Compare to Other West Virginia Nursing Homes?
Compared to the 100 nursing homes in West Virginia, HERITAGE CENTER's overall rating (1 stars) is below the state average of 2.7, staff turnover (42%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.
What Should Families Ask When Visiting Heritage Center?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the below-average staffing rating.
Is Heritage Center Safe?
Based on CMS inspection data, HERITAGE CENTER has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in West Virginia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Heritage Center Stick Around?
HERITAGE CENTER has a staff turnover rate of 42%, which is about average for West Virginia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Heritage Center Ever Fined?
HERITAGE CENTER has been fined $91,520 across 1 penalty action. This is above the West Virginia average of $33,994. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.
Is Heritage Center on Any Federal Watch List?
HERITAGE CENTER is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.