HERITAGE CENTER

101-13TH STREET, HUNTINGTON, WV 25701 (304) 525-7622
For profit - Corporation 160 Beds GENESIS HEALTHCARE Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#100 of 122 in WV
Last Inspection: March 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Heritage Center in Huntington, West Virginia has a Trust Grade of F, which indicates significant concerns about the care provided. They rank #100 out of 122 nursing homes in the state, placing them in the bottom half, and #5 out of 5 in Cabell County, meaning there are no better local options. The facility's situation is worsening, with issues rising from 11 in 2023 to 34 in 2024, and it has received a concerning $91,520 in fines, higher than 79% of West Virginia facilities. Staffing is below average with a 2/5 star rating, but the turnover rate of 42% is slightly better than the state average. Specific incidents include failure to ensure CPR preferences were documented properly, which jeopardized resident safety, and a lack of protection for a resident from unwanted sexual touching, indicating serious safety risks. While there are some strengths in staffing retention, the overall situation raises significant red flags for families considering this facility.

Trust Score
F
0/100
In West Virginia
#100/122
Bottom 19%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
11 → 34 violations
Staff Stability
○ Average
42% turnover. Near West Virginia's 48% average. Typical for the industry.
Penalties
✓ Good
$91,520 in fines. Lower than most West Virginia facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 34 minutes of Registered Nurse (RN) attention daily — about average for West Virginia. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
82 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2023: 11 issues
2024: 34 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (42%)

    6 points below West Virginia average of 48%

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below West Virginia average (2.7)

Significant quality concerns identified by CMS

Staff Turnover: 42%

Near West Virginia avg (46%)

Typical for the industry

Federal Fines: $91,520

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: GENESIS HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 82 deficiencies on record

2 life-threatening 2 actual harm
May 2024 2 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0678 (Tag F0678)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, medical record review and staff interview the facility failed to ensure the procedures they had in place f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, medical record review and staff interview the facility failed to ensure the procedures they had in place for verifying a resident's choices Cardiopulmonary Resuscitation (CPR) were able to communicated as soon as possible so that staff know immediately what action to take or not when an emergency arises. The facility used the POST form to document and verify the resident's choices regarding cardiopulmonary resuscitation. The facility failed to ensure the POST form was kept on the medical record in the event of an emergency. This process had the potential to affect all residents in the facility. Facility census: 149. The process of not ensuring POST forms were kept on the medical record in the event of an emergency created an immediate jeopardy situation. The facility was informed of this immediate jeopardy situation on [DATE] at 6:06 PM. The facility responded with a plan of correction on [DATE] at 6:52 PM. Findings included: a) Resident #150 Medical Record Review (MRR) revealed that on [DATE] a nurse contacted Resident #150's daughter at 12:31 PM and notified her that the facility staff had performed CPR on her father and that the resident was sent to the emergency department (ED). The nurse informed the daughter that after the incident a chart review revealed the resident had a POST form that reflected the resident was a DNR (do not resuscitate). The facility provided an unusual occurrence related to Resident #150 The report stated On [DATE] Resident #150 was observed absent of vital signs and non-responsive. Staff attempted to rouse the resident, but were unsuccessful. The nurse told the CNA to go to the desk and check the resident's chart for code status. CNA looked at the report sheet (written report received from hospital prior to resident's admission) in the front of the chart, returned to room, and told the nurse the resident was a full code. CPR was initiated, a code blue was called, 911 was contacted. Nurses from other units responded to code and arrived on the unit. EMS arrived and took over life-saving measures. Attempted to contact the resident's family to advise of the situation, but were unable to contact. Later received a return call from the family and were notified of the situation. While charting about the incident later in the shift, the nurse noted that resident's POST form indicated that resident's code status was DNR, selective treatments, no feeding tube. Investigation was initiated. APS, Ombudsman, and OHFLAC were notified. The report went on to describe On [DATE], the resident was sitting on the toilet attempting to have a bowel movement. The CNA assigned to the resident entered the resident's restroom to inquire about the resident's needs. Resident stated he would like a cup of ice water. CNA exited the room to obtain ice water and returned to the room, approximately six minutes later. Upon return to the room, the resident was still sitting on the toilet, but CNA noted that the resident was unresponsive. The CNA called for assistance. The nurse entered the room and evaluated the resident and attempted to rouse. Nurse sent CNA to the nurse's station to look in the resident's chart for code status. CNA looked at the report sheet from the hospital and returned to the room stating that resident was a full code. A code blue was called. CPR was initiated, 911 was contacted. Nurses from other units arrived to help in response to the code. EMS arrived a few minutes later and took over life saving measures. Resident was transported to the hospital. Nurse attempted to contact the resident's family to advise them of the situation. Later in the shift, while charting about the event, the nurse noted that the POST form in the resident's chart had been changed on [DATE] to DNR, selective treatments and no feeding tube, signed by resident. The facility responded to this event by doing verbal and written re-education regarding the CPR process and checking advanced directives were completed with the nurse. On [DATE], re-education was initiated with all licensed nurses regarding the process for checking residents' advanced directives and the process for CPR. A review of the education provided by the facility in July revealed the following information was presented to staff: Upon discovery of a resident in cardiopulmonary arrest (no apparent pulse, blood pressure or respiration), staff will do the following: Call for Assistance Alert the licensed nurse on unit if not already done and CPR certified staff in building (overhead page by hitting *98, code blue can be called at this time to alert additional staff) Prepare the patient for CPR while determining the presence of a Do Not Resuscitate (DNR) order - this will be located on the POST form AND/OR in PCC. If there is NO presence of DNR order or DNR status in the medical record, the staff will initiate CPR at that time. If a CNA is needed to retrieve the chart due to licensed nurse in resident's room, please ask that the CNA bring the chart to the nurse to confirm code status. Licensed Practical Nurse #46 completed the education but wrote a note at the bottom of the education sheet stating, I understand the policy and process of CPR. The issue was with the paper in the front saying full code and the POST being a few back and having a different code status. On [DATE] at 3:00 PM On [DATE] at 4:30 PM the surveyor reviewed the medical record for Resident #138, #1, #8. None of these residents had a POST form on their chart. Staff Member #406 said the forms had been pulled from the chart but she would get them put back on. The surveyor interviewed Licensed Practical Nurse #402 who said they would check the resident's POST form if she needed to know a resident's code status in an emergency. Staff Member #406 had a stack of the POST forms and she asked the surveyors whose POST she was looking for. Staff Member #106 said she would put them back on the medical records. On [DATE] at 4:40 PM the surveyor interviewed Licensed Practical Nurse #404 who also said they would check the POSTS form for code status in an emergency. On [DATE] at 4:50 PM Licensed Practical Nurse #405 also said she would check the POST form for code status or call the charge nurse. The assistant administrator was interviewed on the memory care unit on [DATE] at 5:01 PM. She had POST forms in her hand that had been pulled from the charts. She said there were 15 POST forms and that she had pulled them to do an audit. The pulling of POST forms from the charts and licensed nursing staff stating that is where they would go to check code status and perform CPR if no POST was present created an immediate jeopardy situation. The facility was informed of this immediate jeopardy on [DATE] at 6:06 PM. The facility provided an acceptable plan of correction at 6:52 PM on [DATE]. The plan of correction included the following: The process for confirming code status - education - Once you find a resident who is unresponsive, without respiration or vitals, check for pulse, check for respirations, if neither are present please check for POST form first on the chart prior to initiating CPR. -If for any reason a POST form is not present please check PCC (point click care) for a code status -This is located on the EMAR (electronic medication administration record), click on the patent, it will show the order and patient. -This is also located on the individual resident dashboard. When you click on the patient name, it shows code status in the area below the picture. No matter what tab you click on the code status remains visual on the screen. -If anyone removes a POST form for any reason, they must confirm there is an order in PCC for their code status preference before taking the form to copy, scan, have signed or for any reason reason. The Immediate Jeopardy was abated on [DATE] at 11:00 am after education was confirmed and staff displayed understanding of the education they received.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility failed to ensure the quality assessment and assurance committee failed to identify quality deficiencies. In [DATE] ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility failed to ensure the quality assessment and assurance committee failed to identify quality deficiencies. In [DATE] Resident #150 was given cardiopulmonary resuscitation when his advanced directive indicated he wished to not be resuscitated. The facility quality assessment and assurance (QAA) committee addressed the issue of staff not identifying a resident's correct code status from [DATE] until [DATE]. After stopping the QAA code checks the facility developed another code status issue. Staff members were taking POST forms off the medical records for audits. The nursing staff stated the POST forms are where they would check for a resident's code status in an emergency. This practice had the potential to affect more than a limited number of residents. Facility census: 149. Findings included: a) Resident #150 Medical Record Review (MRR) revealed that on [DATE] a nurse contacted Resident #150's daughter at 12:31 PM and notified her that the facility staff had performed CPR on her father and that the resident was sent to the emergency department (ED). The nurse informed the daughter that after the incident a chart review revealed the resident had a POST form that reflected the resident was a DNR (do not resuscitate). The facility provided an unusual occurrence related to Resident #150 The report stated On [DATE] Resident #150 was observed absent of vital signs and non-responsive. Staff attempted to rouse the resident, but were unsuccessful. The nurse told the CNA to go to the desk and check the resident's chart for code status. CNA looked at the report sheet (written report received from hospital prior to resident's admission) in the front of the chart, returned to room, and told the nurse the resident was a full code. CPR was initiated, a code blue was called, 911 was contacted. Nurses from other units responded to code and arrived on the unit. EMS arrived and took over life-saving measures. Attempted to contact the resident's family to advise of the situation, but were unable to contact. Later received a return call from the family and were notified of the situation. While charting about the incident later in the shift, the nurse noted that resident's POST form indicated that resident's code status was DNR, selective treatments, no feeding tube. Investigation was initiated. APS, Ombudsman, and OHFLAC were notified. The report went on to describe On [DATE], the resident was sitting on the toilet attempting to have a bowel movement. The CNA assigned to the resident entered the resident's restroom to inquire about the resident's needs. Resident stated he would like a cup of ice water. CNA exited the room to obtain ice water and returned to the room, approximately six minutes later. Upon return to the room, the resident was still sitting on the toilet, but CNA noted that the resident was unresponsive. The CNA called for assistance. The nurse entered the room and evaluated the resident and attempted to rouse. Nurse sent CNA to the nurse's station to look in the resident's chart for code status. CNA looked at the report sheet from the hospital and returned to the room stating that resident was a full code. A code blue was called. CPR was initiated, 911 was contacted. Nurses from other units arrived to help in response to the code. EMS arrived a few minutes later and took over life saving measures. Resident was transported to the hospital. Nurse attempted to contact the resident's family to advise them of the situation. Later in the shift, while charting about the event, the nurse noted that the POST form in the resident's chart had been changed on [DATE] to DNR, selective treatments and no feeding tube, signed by resident. The facility responded to this event by doing verbal and written re-education regarding the CPR process and checking advanced directives were completed with the nurse. On [DATE], re-education was initiated with all licensed nurses regarding the process for checking residents' advanced directives and the process for CPR. A review of the education provided by the facility in July revealed the following information was presented to staff: Upon discovery of a resident in cardiopulmonary arrest (no apparent pulse, blood pressure or respiration), staff will do the following: Call for Assistance Alert the licensed nurse on unit if not already done and CPR certified staff in building (overhead page by hitting *98, code blue can be called at this time to alert additional staff) Prepare the patient for CPR while determining the presence of a Do Not Resuscitate (DNR) order - this will be located on the POST form AND/OR in PCC. If there is NO presence of DNR order or DNR status in the medical record, the staff will initiate CPR at that time. If a CNA is needed to retrieve the chart due to licensed nurse in resident's room, please ask that the CNA bring the chart to the nurse to confirm code status. Licensed Practical Nurse #46 completed the education but wrote a note at the bottom of the education sheet stating, I understand the policy and process of CPR. The issue was with the paper in the front saying full code and the POST being a few back and having a different code status. On [DATE] at 3:00 PM On [DATE] at 4:30 PM the surveyor reviewed the medical record for Resident #138, #1, #8. None of these residents had a POST form on their chart. Staff Member #406 said the forms had been pulled from the chart but she would get them put back on. The surveyor interviewed Licensed Practical Nurse #402 who said they would check the resident's POST form if she needed to know a resident's code status in an emergency. Staff Member #406 had a stack of the POST forms and she asked the surveyors whose POST she was looking for. Staff Member #106 said she would put them back on the medical records. On [DATE] at 4:40 PM the surveyor interviewed Licensed Practical Nurse #404 who also said they would check the POSTS form for code status in an emergency. On [DATE] at 4:50 PM Licensed Practical Nurse #405 also said she would check the POST form for code status or call the charge nurse. The assistant administrator was interviewed on the memory care unit on [DATE] at 5:01 PM. She had POST forms in her hand that had been pulled from the charts. She said there were 15 POST forms and that she had pulled them to do an audit. The pulling of POST forms from the charts and licensed nursing staff stating that is where they would go to check code status and perform CPR if no POST was present created an immediate jeopardy situation. The facility was informed of this immediate jeopardy on [DATE] at 6:06 PM. The facility provided an acceptable plan of correction at 6:52 PM on [DATE]. The plan of correction included the following: The process for confirming code status - education - Once you find a resident who is unresponsive, without respiration or vitals, check for pulse, check for respirations, if neither are present please check for POST form first on the chart prior to initiating CPR. -If for any reason a POST form is not present please check PCC (point click care) for a code status -This is located on the EMAR (electronic medication administration record), click on the patent, it will show the order and patient. -This is also located on the individual resident dashboard. When you click on the patient name, it shows code status in the area below the picture. No matter what tab you click on the code status remains visual on the screen. -If anyone removes a POST form for any reason, they must confirm there is an order in PCC for their code status preference before taking the form to copy, scan, have signed or for any reason reason. The Immediate Jeopardy was abated on [DATE] at 11:00 am after education was confirmed and staff displayed understanding of the education they received.
Mar 2024 24 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident interview, family interview, record review, and staff interview, the facility failed to protect residents from...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident interview, family interview, record review, and staff interview, the facility failed to protect residents from sexual abuse. Resident #208 had a previous history of sexual behaviors toward other residents. The facility failed to protect Resident #15 from unwanted sexual touching by Resident #208. Although Resident #208 had been transferred to another facility by the time of the survey, the State Agency determined the facility's processes that failed to protect Resident #15 placed all residents in the facility in an immediate jeopardy situation. The State Agency notified the Nursing Home Administrator of the immediate jeopardy situation on 03/25/24 at 4:27 PM. The facility submitted a plan of correction (POC) on 03/25/24 at 7:19 PM. The State Agency requested revisions and an additional POC was submitted on 03/25/24 at 8:08 PM. The State Agency requested additional revisions and the final POC was submitted and approved on 03/25/24 at 8:16 PM. The State Agency verified the POC was implemented by reviewing the facility's resident interviews and resident evaluations. The State Agency also reviewed the facility's training records and interviewed staff members. The immediate jeopardy was abated on 03/26/24 at 1:45 PM. Resident #15 was harmed by the sexual abuse. She reported sadness and depression. She also had to undergo evaluation for physical injury at the emergency room. Findings included: a) Resident #15 During an interview, on 03/18/24 at 12:12 PM, Resident #15 stated a man had come into her room and touched my breast and crotch. She stated her tube feeding tubing had become disconnected from her gastrostomy tube and tube feeding leaked all over. She stated she started yelling and ringing her call light, but staff were slow to respond because they were busy. She stated the resident then went over to her roommate's side of the room, and her roommate began cursing at him. Resident #15 stated staff eventually came in and removed the perpetrator. She believed the perpetrator was arrested and never returned to the facility. On 03/19/24 at 4:00 PM, Resident #15's representative was interviewed on the telephone. She stated Resident #15 had been traumatized by the incident. She also believed the emergency room evaluation caused further distress for the resident. During a follow-up interview on 03/25/24 at 9:15 AM, Resident #15 stated the perpetrator initially touched her over the blanket, but then touched her under the blanket and then under her clothing. The resident stated the perpetrator touched her on the outside of her private area. She did not report digital penetration. She stated she tried not to think about the incident. She stated she felt sad and depressed when she thought about it. She stated that for a while she was nervous whenever she heard footsteps in the hallway. Resident #15 stated she liked to keep the television on at all times, so she didn't hear any footsteps. She also stated watching television kept her from thinking about the incident. Review of Resident #15's Minimum Data Set (MDS) assessment with Assessment Reference Date (ARD) 01/16/24 showed the resident had a brief Interview for Mental Status (BIMS) score of 9, indicating moderate cognitive impairment. The resident had a diagnosis of dementia. Resident #15 was determined by her physician to lack capacity to make medical decisions. A family member was her Medical Power of Attorney [MPOA]. The facility's reported incidents were reviewed. The following reportable was made on 02/02/24, Resident to Resident with potential inappropriate touching. Alleged perpetrator (resident) placed on one on one supervision and investigation initiated. On 02/07/24, the facility requested additional time for investigation. The five (5) day follow-up stated as follows: On 2/2/2024, the alleged a [sic] resident to resident with a potential of inappropriate touching. This was a resident to resident incident. The perpetrator, [Resident #208] was immediately placed on a 1:1 supervision. APS [Adult Protective Service], Ombudsman, OHFLAC [Office of Health Facility Licensure and Certification], and [City] Police were notified and investigation was initiated. [Resident #15] is a long-term resident who was admitted on [DATE]. [Resident #15]'s diagnoses include epilepsy, dementia, unspecified protein-calorie malnutrition, and chronic osteomyelitis. [Resident #15] was evaluated by the provider and has determined to lack medical capacity. She has a sister who is involved in her care. She has a BIMS [Brief Interview for Mental Status] score of 9. [Resident #208] is a long-term resident who was admitted on [DATE]. [Resident #208]'s diagnoses include: Alzheimer's Disease, type 2 diabetes, and CKD [chronic kidney disease]. [Resident #208] was evaluated by the provider and determined to lack mental capacity. He had a DHHR [Department of Health and Human Resources] surrogate who is involved in his care. He had a BIMS score of 6. On 02/2/24, the resident reported another resident wandered into her room in the early morning and touched her inappropriately. [Resident #15] did not initially report this situation to the night shift staff other than reporting a man was wandering into her room. When [Resident #15] made the full allegation that a resident touched her inappropriately, an investigation was initiated. The alleged perpetrator was identified as [Resident #208] and he was immediately placed on one on one supervision. [Resident #15] was interviewed immediately by ANHA [Assistant Nursing Home Administrator] regarding the unwanted touching. [Resident #15] was unable to recall the individual's name but she did report that he is a resident at this facility. [Resident #15] reported that the resident came into her room a total of 3 times. She reported she told him he was in the wrong room and he would leave. However, on the 3rd time he entered her room, he came over to her bed and touched her breast and reached under the covers and touched her private area. She stated he never went under her brief or her shirt. He never touched her skin and didn't touch her vagina. She stated he put his hand on her PEG tube and she was scared he might pull it out. She was able to push her call light and staff immediately entered the room. She didn't report he touched her to staff at that time. The resident was offered a room move and accepted. The [city] Police Department was notified and they arrived to interview [Resident #15]. Based on an interview with the resident, [city] PD [police department] offered intervention by hospital to be evaluated and resident/RP [Responsible Party] both denied medical intervention from outside medical provider at that time. Facility medical provider and RN [Registered Nurse] Unit Manager did complete assessment of resident on 2/2/24 related to alleged incident with no concerns identified. On 2/5/24, [Resident #15]'s Responsible Party called the facility and requested that [Resident #15] go to the hospital for a full gynecological/trauma examination because of her own guilt. The Facility Medical Provider, RN UM [unit manager] and ANHA spoke with sister at that time and the sister still expressed a desire for her to be sent to the hospital. [Resident #15] was sent to the emergency room department at [hospital] for an examination. The resident was not treated for any concerns related to a sexual encounter/sexual trauma while at [hospital]. While at the hospital, resident reported to hospital staff that another resident assaulted her, she screamed and hit her button, the nurses came to her room and called the police. She also reported to the hospital staff that her tube feeding site was bleeding at that time. The alleged perpetrator was put on one on one supervision from staff 24 hours a day, 7 days a week when notified of the alleged incident and remains on one on one supervision at this time. Staff interviews were conducted with the staff who were working on the night shift into day shift of the alleged incident, with reports that resident did not report the alleged incident to them but that she did share he had come into his room but when asked to leave he did so. Description of [Resident #208] was given to the RN Unit Manager and the resident was identified based on description. Interviews with staff revealed that no staff were aware of the alleged inappropriate touching incident until after the day shift came on shift and [Resident #15]'s responsible party notified staff via phone. Staff statements also revealed that they had not witnessed any concerning inappropriate behaviors from [Resident #208], that he does ambulate on the unit but is easily redirectable and will not go beyond other resident doorways when looking for his room. [Resident #208] was interviewed who had no recollection of going into another resident's room. Residents who reside in the unit, including roommate of [Resident #208] were interviewed with no concerns related to [Resident #208]. [Resident #15]'s roommate was interviewed and stated that the privacy curtain was pulled, she heard her roommate tell someone to get out of the room but she thought that whoever was in the room had then left the room. Referrals have been sent out for long term care to multiple facilities for placement with all referrals being denied at this time. The resident had been referred to an inpatient psych facility for a temporary stay out of the facility while the facility continues to seek long term placement elsewhere. [Resident #208] had a medication review by the provider and an order was received on 2/2/24 for Depo-Provera Intramuscular Suspension 150 mg [milligrams]/ml [milliliter] once weekly for behaviors. [Resident #208]'s responsible party is Adult Protective Services [name]. She has been aware and kept in close contact for referrals and any needed medication changes. Facility is unable to substantiate sexual inappropriate behavior between residents. A note was written by Family Nurse Practitioner #186 on 02/02/24. The note, in part, stated, .Chief Complaint / Nature of Presenting Problem: Resident stated she was assaulted by another resident. Investigation by nursing facility is being done as well as appropriate reporting . ROS [review of symptoms] was mainly focused on physical and mental aspects of her experience she stated the male resident had come into her room and left once. The male resident again entered and touched her breasts through her clothing. Stated he then touched her private area through her clothing. Male resident then raised shirt and started to touch PEG [percutaneous endoscopic gastrostomy] tube at which point resident states she began to scream. She stated he then appeared scared and walked to the curtain and eventually left room .Physical Exam: General appearance - Resident is a frail, elderly female. She is lying comfortably in bed during exam. Resident relayed her story to examiner with [name] (unit manager) and then skin exam was completed. There is no bruising or marks to the resident's skin. There are no signs of pressure or open areas. Resident herself states he touched her only through clothing. Per nursing report denied going to hospital for an assault exam. Spoke to resident at length. She states that she was very tearful when it happened but is somewhat better now. She states she is strong and appreciates all the help she has received from staff. States that it has not affected her mental health except for directly after but she does admit to history of having ups and downs. Denied needs at this point, reminded resident if she needed to talk further she had many avenues available to her. On 02/05/24, Resident #15 was evaluated for physical injury related to sexual abuse. The emergency room records state, The patient reports another tenant assaulted her in her bed, she screamed and hit her button, and the nurses came in her room and called the police. She reports she did not want to come to be evaluated then due to her feeding tube. She reports her tube site was bleeding during the assault and also reports a history of multiple kidney stones. Examination in the emergency room showed no bleeding at the PEG tube site. Computed Tomography (CT scan) showed numerous renal calculi (kidney stones). The emergency room discharge diagnoses were 1. Status post assault without significant injury. 2. Large right ureteral stone. On 03/12/24, the following incident was reported: The resident, [Resident #15], told her legal council today, 3/12/24 that she is changing her statement from the 2/2/24 incident statement that claimed the alleged perpetrator, touched her breast and reached under her cover and touched her private area but stating he never went under her clothes or brief nor touched her skin, but did put his hand over the PEG tube area and that is what scared her. To her current statement of, allegedly stating per her lawyer, there was digital vaginal penetration during the incident from 2/2/24. Per her council, facility staff are not allowed to speak to [Resident #15] regarding the facts of the case from 2/2, thus making it impossible for facility staff to interview her or obtain further statements. The ombudsman has been contacted for further assistance since facility staff are unable to speak with the resident regarding the new change in statement. [City] Police have been contacted regarding the change in statement. Alleged perpetrator has not resided in the facility since 2/29/24 and was 1:1 or at a psychiatric hospital from incident allegation 2/2 until discharge. The five (5) day follow up stated as follows: On 03/13/24, [Resident #15]'s legal council [sic] reported to the [facility company] legal counsel that [Resident #15] is changing her original statement from an incident that occurred on 2/2/24. APS, Ombudsman, OHFLAC and [city] Police Department were notified. [Resident #15] is a long-term resident who was admitted on [DATE]. [Resident #15]'s diagnoses include epilepsy, dementia, unspecified protein-calorie malnutrition, and chronic osteomyelitis. [Resident #15] was evaluated by the provider and has determined to lack medical capacity. She has a sister who is involved in her care. She has a BIMS [Brief Interview for Mental Status] score of 9. On 2/2/2024, a referral was made by [Resident #15] to facility staff regarding sexual touching and the incident was faxed to APS, OHFLAC, Ombudsman, and [city] Police Department. [Resident #15]'s original statement claimed the alleged perpetrator, touched her breast and reached under her cover and touched her private area but stating he never went under her clothes or brief nor touched her skin, but did put his hand over the PEG tube area and that is what scared her. The new statement made by [Resident #15]'s Legal counsel now alleges there was digital vaginal penetration during the incident from 2/2/24. Per [Resident #15]'s council [sic], facility staff are not allowed to speak to [Resident #15] regarding the facts of the case from 2/2/24 and staff were not able to obtain any statements from [Resident #15] regarding the change in her statement, however facility did refer [Resident #15] to the Ombudsman for resident advocacy. The facility also called the [city] Police Department and was put in touch with the Detective on the case and was informed the police will likely not return to the facility to reinterview [Resident #15] since she has legal representation and the detective stated [Resident #15]'s council [sic] had been in touch with him. Staff have been interviewed regarding the change in statement with all interviews revealing no staff were ever told by (Resident #15's name) that she was digitally penetrated at the original incident of 2/2/24. The alleged perpetrator has been discharged from the facility permanently since 2/29/24. On 03/25/24, a PHQ-2 to 9 evaluation was conducted to screen Resident #15 for depression. Resident #15 reported feeling down, depressed or hopeless 7-11 days during the past 14 days. Resident #15 reported trouble falling or staying asleep, or sleeping too much 2-6 days during the past 14 days. Resident #15 reported feeling tired or having little energy 2-6 days during the past 14 days. Resident #15 reported poor appetite or overeating 2-6 days during the past 14 days. The resident's score of 5 indicated mild depression. b) Resident #208 Review of Resident #208's medical records showed the resident was admitted to the facility on [DATE]. The resident's MDS assessment with ARD 04/10/20 showed the resident had a BIMS score of 10, which suggested the resident was moderately cognitively impaired. The resident had a diagnosis of Alzheimer's Disease. On 10/07/20, the following care plan focus was initiated, [Resident #208] has a tendency to exhibit sexually inappropriate behavior related to: Cognitive loss/Dementia. A progress note written by Licensed Practical Nurse #184 on 11/09/20 at 8:40 AM regarding Resident #208 stated, Res [resident] has been awake throughout the night going in and out of his room multiple times every few minutes slamming his door behind him. Res has been pacing up and down the hall stopping and looking in rooms at other residents as he was walking the hall. Throughout the night res attempted to go in other residents' rooms several times but was easily redirected by staff but for a short time before he would attempt again. Around 5:30 this morn [morning] this nurse was [sic] CNA were with another resident when this resident was found to be kissing co-res in the mouth for a long period while hugging her and rubbing her head. This nurse approached res to redirect him when he raised his voice at this nurse shaking his fist saying leave me alone I'll do what I want. Res then stomped his feet as he walked back to his room. Review of physicians' orders showed an order for cimetidine, 400 mg twice a day. Cimetidine (Tagamet) is an anti-ulcer medication that is also used to reduce sexual desire. Resident #208's order for Cimetidine stated he was receiving the medication for gastroesophageal reflux disease. Resident #208 continued this dose of Cimetidine until 08/26/21. On 08/26/21, the dosage was decreased to 200 mg twice a day as a gradual dose reduction. Cimetidine was discontinued on 10/21/21. Resident #208's MDS assessment with ARD 10/15/21 showed the resident had a BIMS score of 8, which suggested the resident was moderately cognitively impaired. Resident #208's MDS assessment with ARD 01/08/21 showed the resident had a BIMS score of 10, which suggested the resident was moderately cognitively impaired. On 02/09/21, the following incident involving Resident #208 and Resident #210 was reported, Residents both found in male resident's room. Aide alleging both residents had pants down and appeared to be engaging in sexual activity. Facility unsure of who is perpetrator/victim. A typed unsigned note with the reportable stated, [City] PD [police department] notified 2/9. Officer [name] reported to facility approx. [approximately] 11:30 AM and met with CED [Center Executive Director], SW [Social Worker], and CNE [Center Nursing Director] to discuss incident. Officer stated that he would report to dispatch and follow-up after facility investigation if needed. The five (5) day summary stated, See attached but no narrative summary was included with the reportable provided during the annual survey. A nursing note written in Resident #208's medical records by Licensed Practical Nurse #184 on 02/08/21 at 10:00 PM stated, CNA [Certified Nursing Assistant] came to this nurse stating that near dinner time close to 5 PM that she entered this res [resident] room and heard talking coming from his bathroom. She states she knocked on bathroom door and entered to check o this res and saw this res and female res from room [room number] standing by the sink facing each other. CNA continued saying this res was hugging all over' resident's upper body area and kissing around her face. CNA states this resident's pants were down and female resident's pants were down and that this resident was thrusting his lower body area onto female's lower body area. CNA states she intervened and redirected residents apart from each other by walking female resident out of this res room. CNA states that this res began yelling at her to get out and that this was none of her business. This res stayed in his room as CNA walked female resident out of her room separating both residents without further incident. Immediate supervisor notified of situation. A nursing note written in Resident #210's medical records by Licensed Practical Nurse #184 on 02/08/21 at 10:00 PM stated, CNA approached this nurse stating that around dinner time she entered male resident's room [room number] and upon hearing voices coming from the bathroom she entered the bathroom and found male resident and this resident standing by the sink facing each other. CNA states both residents' pants and underwear were down and male res was hugging and touching this res upper body area and kissing around her face. CNA also states that male res was thrusting his lower body area to this res lower body area. CNA was able to hold this res hand and walk her out of co-residents's room without further incident. Staff denies this res appearing to be under any acute distress during and after incident. Immediate supervisor notified. A nursing note written by Registered Nurse #185 on 02/09/21 at 12:15 PM regarding Resident #208 stated, Resident placed on 1:1 supervision during investigation for safety. Physicians' orders showed an order written on 02/09/21 for 1:1 supervision for safety, every shift. The order was discontinued on 02/10/21, and an order for every 15 minute visual checks for safety, duration of 72 hours. A progress note written by Licensed Practical Nurse #187 on 06/02/21 at 2:05 AM regarding Resident #208 stated, Resident was observed in another female resident's room. Resident was holding female resident's hands when observed. Resident gave no excuse why he was in the other resident's room. He was escorted out and returned to his room. Will continue to monitor. Resident #208's MDS assessment with ARD 09/10/21 showed the resident had a BIMS score of 5, which suggested the resident was severely cognitively impaired. A progress note written by LPN #190 on 11/11/21 at 7:07 PM regarding Resident #208 stated, Reported to this nurse from female residents that resident was standing in his doorway grabbing his pants in the private area. This nurse reported it to oncoming nightshift nurse. Spoke to resident and explained to him that is was inappropriate. Verbalized understanding. Review of physicians' orders showed an order written on 11/12/21 for every 15 minute visual checks which continued through 11/30/21. A progress note written by LPN #187 on 11/19/21 at 6:52 PM regarding Resident #208 stated, Resident is monitored continuously. Continues to wander at night wanting coffee and going through the halls into female residents rooms. Resident was reported being observed in room [number] standing, staring at incapacitated resident. A progress note written by LPN #187 on 11/20/21 at 10:34 PM regarding Resident #208 stated, Mental Health/Behavior reviewed. Physical behaviors, directed toward others occurs up to 5 days a week. Wandering occurs daily or almost daily and poses significant risk and/or is intruding on others. Pt. is experiencing agitation/restlessness. Pt. is experiencing anxiety about surroundings. Pt. has had sleep-cycle issues daily or almost daily. Additional mental health/behavior comments: Due to 15 min [minute] checks resident does not have opportunity to wander or go in other resident rooms. If no one is in the vicinity when exiting his room he will wander to other resident's rooms. Usually female. A progress note written by LPN #187 on 11/21/21 at 10:05 PM regarding Resident #208 stated, Resident was observed in attempting to kiss a disabled resident. Resident was told to stop and to return to his room. Resident stopped what he was doing and returned to his room. Resident #208's MDS assessment with ARD 12/10/21 showed the resident had a BIMS score of 5, which suggested the resident was severely cognitively impaired. On 12/23/21, the following incident was reported, Resident [#208] was found in co-resident's [#209] room with penis out attempting to put it into co-resident's mouth. According to the report, Resident #208 was placed on one-on-one observation and investigation was initiated. A handwritten note in the incident investigation signed by a Social Worker, signature illegible, stated, Reported to [city name] PD [police department] on 12/23. Two officers came to facility do discuss (Officer [name] and Officer [name].) Reviewed allegation and medical/mental status of both residents. Officer called this SW [Social Worker] on 12/29 to follow-up on outcome of investigation. Unable to prosecute d/t [due to] mental capacity of perpetrator. Case closed at this time. The five (5) day incident follow-up reported, On December 22nd 2021, co-resident [Resident #208] allegedly had his penis out and was attempting to put into resident [Resident #209] mouth. Allegation of potential abuse was reported to OHFLAC [Office of Health Facility Licensure and Certification], APS [Adult Protective Services] and Ombudsman; investigation initiated. [City] Police Department also notified. [Resident #209] is a long term resident of [facility] that admitted to the facility in October 2021. She has diagnosis of traumatic brain injury, unspecified intellectual disabilities, and mild cognitive impairment. [Resident #209] is non-verbal, unable to communicate and is dependent on staff for all activities of daily living. She lacks the capacity to make her own medical decisions and her cousin is resident's health care surrogate and active in her care. [Resident #209] is unable to be interviewed as she is non-verbal and unable to understand or communicate. Interview with resident's roommate indicated that she is unable to remember co-resident entering the room. Interviews with staff members indicate that the resident was re-directed out of the room immediately and no physical activity occurred. [Resident #209] and roommate show no signs or symptoms of distress following the incident. Male co-resident has diagnosis of Alzheimer's disease with a BIMS [brief interview for mental status] of 5 and is care planned for sexually inappropriate behaviors related to limited cognition. Resident placed on 1:1 supervision immediately following the incident with no further concerns noted. Resident was seen by provided on 12/23/21 with new orders for Sertraline and melatonin at night along with labs to check for an illness that may contribute to behaviors. Medication review was completed for resident by Medical Director on 12/27/21 with new orders for Cimetidine for sexual intrusiveness. Resident continues on 1:1 supervision at this time which will be reevaluated by IDT [interdisciplinary team] and provided. Allegation of abuse unsubstantiated. No intentional abuse indicated as the alleged perpetrator lacks capacity to understand appropriate behavior. Handwritten sheets accompanying the reportable document that a resident was on 1:1 observation from 12/22/21 at 8:30 PM through 01/04/22. The resident's name was not on the form. Additional handwritten sheets accompanying the reportable document Resident #208 was on 15 minute visual checks from 12/23/21 at 12:00 AM through 01/03/22 at 11:45 PM. A nursing note written on 12/23/21 at 12:07 PM by Social Worker #183 stated, Spoke with [Health Care Surrogate] regarding incident with [Resident #209]. Discussed options for alternative placement due to safety concerns. Discussed option of an all male Adult Family Care Home. HCS [Health Care Surrogate] to fax paperwork for SW [Social Worker] to complete for possible placement in an all male AFC [Adult Family Care] home. Resident has no family/friends in the area so HCS will submit the application to all available homes in WV. A progress note written by LPN #187 on 12/23/21 at 12:11 AM stated, Mental Health/Behavior reviewed. Physical behaviors, directed towards others occurs daily or almost daily. Verbal behaviors, directed toward others occurs up to 5 days a week. Wandering occurs daily or almost daily and poses significant risk and/or is intruding on others. Pt. is experiencing agitation/restlessness. Pt. is experiencing anxiety about surroundings. Pt. is experiencing impulsive behavior. Inappropriate behaviors towards females. Exhibits behavior hyperactivity (e.g. restless walking patterns). Exhibits behaviors: frustration. Review of the physicians' orders showed Cimetidine 400 mg, twice a day, for sexual intrusiveness was started on 12/27/21. A social services note written on 01/03/22 stated referrals to transfer the resident were sent to two (2) facilities. A progress note written on 01/04/22 at 12:46 PM by Social Worker #188 stated, Spoke with admissions at [name]. Referral denied as facility is not taking admissions at this time. A progress note written by Administrator #189 on 01/04/22 at 11:52 AM stated, IDT [interdisciplinary team] review of resident due to sexual abuse allegation. Resident has remained on 1:1 supervision since allegation was made. Resident was seen by provider on 12/23 with new orders for Sertraline (Zoloft) to be increased from 150 mg per day to 200 mg per day and start Melatonin 5 mg per day. Resident's medications were reviewed by Medical Director on 12/27 with new order for Cimetidine 400 mg twice a day. Resident is currently receiving psych services. HCS [health care surrogate] requested referrals to be sent to [outside facility] and [outside facility] of [city] which have been sent at this time. MD gave order to discontinue 1:1 supervision and conduct 15 minute safety checks at this time. An order for 15 minute visual checks for safety was written on 01/04/22 and continued until 06/06/22. A progress note written by Social Worker #188 on 01/12/22 at 2:24 PM stated, Spoke with [outside facility] admissions this date. Referral was denied at this time. On 05/26/23, Resident #208 was transferred to the hospital following a fall. Cimetidine (Tagamet) was not continued after his return to the facility on [DATE]. Resident #208's MDS assessment with ARD 12/31/23 showed the resident had a BIMS score of 6, which suggested the resident was severely cognitively impaired. A progress note written by FNP (family nurse practitioner) #186 on 01/24/24 at 2:52 PM regarding Resident #208 stated, in part, Approximately 2 weeks ago resident on unit, per another resident he pulled his pants down in front of her and showed himself. Per staff behavior has been increasing in frequency .Added Tagamet 200 BID [twice a day] for sexual behavior. A progress note written by FNP #186 on 02/02/24 at 3:04 PM regarding Resident #208 stated, in part, Resident has been accused of assault on another resident of the facility. Due to increased behaviors [name] his DHHR representative was called. She was informed of wishes to start resident on Depo-Provera IM [intramuscular] injections. Educated on use to help subdue sexual behavior by staff of facility on group call .Resident is currently a one on one due to behaviors. Review of physicians' orders showed an order was written on 02/02/24 that stated, Resident will be under 1:1 supervision at all times due to inappropriate sexual behaviors every 12 hours. This order was in effect at the time of the resident's discharge from the facility. A progress note written by LPN #32 on 02/07/24 at 11:49 AM
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

. Based on observation, record review, staff interview, and resident interview, the facility failed to provide reasonable accommodations of needs, by not providing Resident #17 a readily accessible wh...

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. Based on observation, record review, staff interview, and resident interview, the facility failed to provide reasonable accommodations of needs, by not providing Resident #17 a readily accessible wheelchair. This failed practice was found true for (1) one of (3) three residents reviewed for environment during the Long-Term Care Survey Process. Resident identifier #17. Facility Census 150. Findings Included: a) Resident #17 An observation on 03/18/24 at 3:52 PM revealed that Resident #17 was non-verbal and uses an alphabet board to communicate, by pointing out the letters to spell words. During an interview on 03/18/24 at 3:52 PM with Resident #17 he communicated, They will not get me up. They say they don't have a wheelchair for me. During an interview on 03/19/24 at 12:10 PM with the Assistant Nursing Director, (AND) she stated , He is in a Geri chair. He does not have one up here. He refuses to get up. The Therapy department has some in their room on the first floor if we need it, if there was an emergency we would do the sheet drag on him. An observation, on 03/19/24 at 12:15 PM, with the AND on floor (3) revealed that no extra wheelchairs were available on that floor. During an interview, on 03/19/24 at 1:00 PM, with Occupational Therapy- Assistant Director of Rehab (OT-ADOR), He stated, Sometimes they store wheelchairs in different places. There is not one in here (The Therapy Department) let's go look around. An observation, on 03/19/24 at 1:00 PM, with OT-ADOR, showed that it took 24 minutes to find a Geri chair for Resident #17. A chair that would work for Resident # 17 was found in another resident's room on floor (2) two. The OT-ADOR further stated, A resident that was discharged a week ago this past Friday used this chair. It is fair to say that if that resident was still here, we would not have a wheelchair for Resident #17 at this moment. A record review on 03/19/24 at 1:30 PM of Resident # 17's care plan under interventions reads: -Resident may be up to Geri-chair when out of bed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

. Based on observation, record review, staff interview, and resident interview, the facility failed to give Resident #17 a choice regarding daily routine by not providing him with a readily accessible...

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. Based on observation, record review, staff interview, and resident interview, the facility failed to give Resident #17 a choice regarding daily routine by not providing him with a readily accessible wheelchair to be gotten up in when he chooses. This failed practice was found true for (1) one of (7) seven residents reviewed for choices during the Long-Term Care Survey Process. Resident identifier #17. Facility Census 150. Findings Included: a) Resident #17 An observation on 03/18/24 at 3:52 PM revealed that Resident #17 is non-verbal and uses an alphabet board to communicate, by pointing out the letters to spell words. During an interview on 03/18/24 at 3:52 PM with Resident #17 he communicated, They will not get me up. They say they don't have a wheelchair for me. During an interview on 03/19/24 at 12:10 PM with Assistant Nursing Director (AND) she stated , He is in a Geri chair. He does not have one up here. He refuses to get up. The Therapy department has some in their room on the first floor if we need it, if there was an emergency we would do the sheet drag on him. An observation on 03/19/24 at 12:15 PM with the AND on floor three (3) revealed that no extra wheelchairs were available on that floor. During an interview on 03/19/24 at 1:00 PM with the Occupational Therapy- Assistant Director of Rehab (OT-ADOR), he stated, Sometimes they store wheelchairs in different places. There is not one in here (The Therapy Department) let's go look around. An observation on 03/19/24 at 1:00 PM with OT-ADOR, showed that it took 24 minutes to find a Geri chair for Resident #17. A chair that would work for Resident # 17 was found in another resident's room on floor two (2). The OT-ADOR further stated, A resident that was discharged a week ago this past Friday used this chair. It is fair to say that if that resident was still here we would not have a wheelchair for Resident #17 at this moment. A record review on 03/19/24 at 1:30 PM of Resident # 17's care plan under interventions reads: -Resident may be up to Geri-chair when out of bed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected 1 resident

. Based on Resident Council meeting responses, and staff interviews, the facility failed to ensure Resident Council minutes had been reviewed and resident concerns/grievances were addressed. This fail...

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. Based on Resident Council meeting responses, and staff interviews, the facility failed to ensure Resident Council minutes had been reviewed and resident concerns/grievances were addressed. This failed practice had the potential to affect a limited number of residents. Facility census: 150. Findings included: a) Resident Council Meeting Prior to the 03/19/24 at 1:00 PM meeting, minutes from the 10/24/23,11/29/23, 12/26/23, 1/30/24, 2/27/24 were reviewed with permission from the President. The following Resident Council minutes were as follows: -10/24/23 The meeting was facilitated by the Guest Services Director (GSD). There were 16 residents in attendance but list of names was not noted. NonCouncil Member attending were the Dietary Manager, Assistant Administrator and Ombudsman. Prior meeting minutes reviewed was marked as accepted as written. Discussion of Old/Unfinished Business Mail Delivery, location of Ombudsman and State contact information. Location of Survey results. The location of after hours money (2nd Floor med cart Blvd.) Visiting hours. There were no signatures on the minutes from the President, Recording Secretary, or facility Administrator. In addition there was no evidence residents received a written response from concerns they had voiced during these meetings. On 03/19/24 at 2:00 PM a Resident Council meeting was held with 11 residents present. Residents voiced concerns about food being burnt, always cold, small servings, when asked for a substitute the substitute was not received and at times the food was half cooked. When asked if these issues were brought up in the previous meetings, the response was Yes. No evidence was found in the minutes to confirm this information. On 03/21/24 at 9:37 AM an interview with the GSD who is in charge of Resident Council stated that we are in transition and no we do not keep a roster of who attends the meetings. The GSD confirmed none of the minutes were signed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

Based on medical record review and staff interview the facility failed to electronically transmit accurate Minimum Data Set (MDS) data. This was true for two (2) of two (2) residents that the Minimum ...

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Based on medical record review and staff interview the facility failed to electronically transmit accurate Minimum Data Set (MDS) data. This was true for two (2) of two (2) residents that the Minimum Data Sets (MDS's) were reviewed for discharges. Resident identifiers: #148 and #149. Facility census: 150. Findings included: a) #148 On 03/19/24 at 11:41 AM during a medical record review for Resident #148 , a nurse note dated 01/01/24 stated the resident was being admitted to the other hospital telemetry unit for congestive heart failure. A review of the residents electronically submitted MDS Assessment Reference Date (ARD) dated 01/01/24, in Section A- Identification Information under A2105 Discharge Status, the code submitted for this discharge was 01- Home/Community. On 03/19/24 at 01:07 PM during an interview with the MDS Coordinator #170, she agreed that the coding was in error and felt it was due to her doing so many other things and being short staffed. b) #149 On 03/19/24 at 12:11 PM medical record review for Resident #149 revealed the nurses note prior to the resident's discharge was the resident left the facility against medical advice (AMA). A review of the electronically submitted MDS with an ARD date 01/01/24, Section A- Identification Information under A2105 Discharge Status, the code submitted for this discharge was 04- Short-Term General Hospital. On 03/19/24 at 01:07 PM during an interview with the MDS Coordinator #170, she agreed the coding was in error and felt it was due to her doing so many other things and being short staffed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure complete and accurate pre-admission screening had been...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure complete and accurate pre-admission screening had been performed for residents with serious mental disorders prior to their admission. This failed practice had the potential to affect one (1) of eight (8) residents reviewed for the care area of Preadmission Screening and Resident Review. Resident identifier: #23. Facility census: 150. Findings included: a) #23 Review of Resident #23's medical records showed the resident was admitted on [DATE]. She had also been a resident in the facility in 2021. Further review of the medical records showed a diagnosis report showing a diagnosis of schizophrenia from 12/09/21 to 10/27/23 and a diagnosis of epilepsy from 07/12/23 to the present. On 10/20/23, Resident #23 received a diagnosis of paranoid schizophrenia. Resident #23's history and physical from the hospital on [DATE] indicated the resident had a history of schizophrenia and grand mal seizures. Resident #23's Preadmission Screening and Resident Review (PASRR) completed on 07/11/23 did not document diagnoses of seizure disorder or schizophrenic disorder. Level II evaluation was not performed. Level II PASRR screening determines whether a resident with mental illness or intellectual disability requires specialized services. On 03/19/24 at 2:44 PM, the Corporate Administrator confirmed Resident #23's PASRR completed 07/11/23 did not accurately reflect her diagnoses at the time of admission. She stated the facility had identified issues with PASRR evaluations and had an improvement plan to correct the issues. No further information was provided through the completion of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on record review and staff interview the facility failed to revise care plans in a timely manner related to behaviors, and smoking. This failed practice was found true for (2) two of 30 resident...

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Based on record review and staff interview the facility failed to revise care plans in a timely manner related to behaviors, and smoking. This failed practice was found true for (2) two of 30 residents reviewed for care plans during the Long-Term Care Survey Process. Resident identifiers: #14 and #24. Facility census: 150. Findings included: a) Resident #24 An observation on 03/19/24 at 9:00 AM revealed Resident #24 was smoking in the front parking lot designated smoking area. During an interview on 03/19/24 at 2:54 PM, with Corporate Administrator#182 , she stated, Yes that smoking area is on the facility property. A record review on 03/19/24 at 2:55 PM, of Resident #24's care plan read as follows: Patient may not smoke on property per smoking assessment d/t (due/to) not following facility smoking rules, resident goes off the property to smoke. Patient will not smoke on property through the next review period. During an interview, on 03/21/24 at 10:30 AM, with Corporate Administrator #182, she stated, He is safe to smoke according to his smoking assessment. That is the old smoking care plan. It had not been taken out. b) Resident #14 An observation, on 03/18/24 at 12:36 PM, showed Resident #14 was served lunch on Styrofoam dishes. Resident #14 was not interviewable. He was able to feed himself. Review of Resident #14's physicians' orders showed an order written on 02/01/22 for paper products for all meals. Review of Resident #14's comprehensive care plan showed a focus related to behaviors related to the diagnosis of anoxic brain injury. The care plan stated the resident demonstrated the behavior of throwing items. However, using paper products for meals was not documented as an intervention on the resident's care plan. On 03/20/24 at 11:07 AM, the Director of Nursing stated Resident #14 was served meals on paper products because he had the behavior of sweeping his dishes off the table when he was finished eating. The DON confirmed the resident was not care planned for the intervention of using paper products for meals. No further information was provided through the completion of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

b) Resident #29 On 03/18/24 at approximately 11:15 AM during an interview with Resident #29, the resident stated she was not offered to participate in activities but would like to be. On 03/19/24 at 1...

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b) Resident #29 On 03/18/24 at approximately 11:15 AM during an interview with Resident #29, the resident stated she was not offered to participate in activities but would like to be. On 03/19/24 at 12:40 PM during a review of Resident #29's activities care plan it was noted as an intervention for Resident #29, that she would be offered two - three (2-3), one on one (1:1) social interventions weekly with recreation staff. A review was completed by the recreation staff of the daily recreation participation record for Resident #29 from 02/01/24 to 03/18/24. This record reflected the residents' activities that were completed daily. On 03/19/24 at 1:39 PM during an interview with the Guest Services Director (GSD) #7 GSD acknowledged the participation record did not identify one on one (1:1) social interventions being completed two- three (2-3) times weekly with recreation staff. Based on record review, staff interview, and resident interview the facility failed to provide an activity program to meet the interests of and support the physical, mental, and psychosocial well-being of each resident. Resident #17 was not provided with a wheelchair to attend activities of his choice and Resident #29 was not provided with scheduled one to one visits. This failed practice was found true for (2) two of (4) four residents reviewed for activities during the Long-Term Care Survey Process. Resident identifiers: #17, and #29. Facility census: 150. Findings Include: a) Resident #17 An observation on 03/18/24 at 3:52 PM revealed that Resident #17 was non-verbal and used an alphabet board to communicate, by pointing out the letters to spell words. During an interview, on 03/18/24 at 3:52 PM, with Resident #17 he communicated, I do not go to activities, because I do not have a wheelchair. A record review, on 03/20/24 at 9:47 AM, of Resident #17's Minimum Data Set (MDS) with an Assessment Review Date (ARD) of 06/27/23 revealed that section F, question FO500, Letter E, was marked with a number (5) five, indicating that it was important to him to do things with groups of people but he did not have a choice. Further record review of Resident #17's activity participation records for the months of February 2024 and March 2024 only had activity participation marked under the following categories: -Independent Engagement -Individual Engagement There were no group or one to one activities indicated on the Activity Participation Records. During an interview, on 03/20/24 at 11:00 AM, with Guest Services Director (GSD) #7 she indicated that she was currently taking the Activity Director course and she was new at doing this position. She further stated, He has not been to activities in a while, he refuses to get up sometimes.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observation, resident interviews and staff interviews, the facility failed to ensure the residents environment remained free of accident hazards and that each resident received adequate super...

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Based on observation, resident interviews and staff interviews, the facility failed to ensure the residents environment remained free of accident hazards and that each resident received adequate supervision. Resident #29's landline telephone was sitting directly above the residents head on the edge of the over the bed light fixture. Resident #15 was observed taking medication out of a medicine cup without a nurse present. This was random opportunities for discovery and had the potential to affect a limited number of residents. Resident identifiers: #29 and #15. Facility Census: 150. Findings included: a) Resident #29 On 03/18/24 at 11:15 AM during an interview with Resident #29, the facility room telephone designated for her was sitting directly above her head on the corner edge of the over the bed light fixture. The resident stated she did not know why it was there. During an interview with Licensed Practical Nurse (LPN) #163 at approximately 11:20 AM on 03/18/24 LPN #163 stated she did not know who put the telephone there and stated it was dangerous to be there. b) Resident #15 The facility's policy titled General Dose Preparation and Medication Administration with effective date 12/07/07 and most recent revision date 01/01/22 stated during medication administration staff should observe the resident's consumption of medications. Upon entering Resident #15's room on 03/18/24 at 12:00 PM, this surveyor observed the resident taking two pills in a medicine cup. No staff member was present in the room. Resident #15 stated the medication nurse had left the pills for her to take. She stated that, when she is awake, the medication nurse sometimes leaves her medication for her to take later. On 03/18/24 at 12:10 PM, Nurse Manager #38 was informed that medications had been left at Resident #15's bedside for the resident to take independently. Nurse Manager #38 agreed the medications should not have been left at the bedside and stated she would address this with the medication nurse immediately. Review of Resident #15's Medication Administration Record (MAR) showed the resident was scheduled to receive the medications Norco, a controlled substance for pain, at 12:00 PM, and midodrine, a medication for low blood pressure, at 1:00 PM. Further review of Resident #15's Minimum Data Set (MDS) assessment with Assessment Reference Date (ARD) 01/16/24 showed the resident had a Brief Interview for Mental Status (BIMS) score of 9, indicating moderate cognitive impairment. The resident had a diagnosis of dementia. No further information was provided through the completion of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

Based on observation, record review, and staff interview, the facility failed to care for residents' catheters in accordance with professional standards of care. The urine collection bag was observed ...

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Based on observation, record review, and staff interview, the facility failed to care for residents' catheters in accordance with professional standards of care. The urine collection bag was observed lying on the floor for one (1) of two (2) residents reviewed for the care area of urinary catheter. Resident identifier: #49. Facility census: 150. Findings included: a) Resident #49 The facility's procedure titled Catheter Indwelling Urinary - Care of with effective date 06/01/96 and revision date 02/01/23 stated the drainage bag was to be kept below the level of the patient's bladder and off the floor. During an interview on 03/18/24 at 12:32 PM, Resident #49 stated she had a urostomy. The urine collection bag was noted to be lying on the floor, under the resident's bed. During an observation on 03/19/24 at 12:25 PM, Resident #49's urostomy urine collection bag was still lying on the floor, under the resident's bed. On 03/20/24 at 10:31 AM, Resident #49's urostomy urine collection bag was again observed lying on the floor, under the resident's bed. On 03/20/24 at 10:35 AM, Licensed Practical Nurse (LPN) #163 confirmed Resident #49's urine collection bag was lying on the floor. She stated she would obtain a basin for the urine collection bag so it wouldn't be directly on the floor. No further information was provided through the completion of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, staff interview and policy review the facility failed to store oxygen tanks in a safe manner consistent with professional standards of practice. This failed practice was a random...

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Based on observation, staff interview and policy review the facility failed to store oxygen tanks in a safe manner consistent with professional standards of practice. This failed practice was a random opportunity for discovery. Facility Census 150. a) Facility An observation on 03/19/24 at 1:59 PM, of the facilities courtyard, there was found to be an empty oxygen tank stored in the seat of a wheelchair. During an interview on 03/19/24 at 2:00 PM, with the Corporate Administrator #182, she stated, No, that is not the proper way to store tanks full or empty. A review on 03/20/24 at 9:00 AM, of the facilities policy titled, SH500 Compressed Gases'', under process number (3) three, 3.3 reads: {Cylinders must be stored in and approved cabinet, holder, or secured by cylinder brackets or chains. The restraining mechanism must be above the midpoint of the cylinder.}
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

Based on resident interview, record review and staff interview the facility failed to assist a resident in obtaining dental care. This was true for one (1) of one (1) residents reviewed for dental car...

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Based on resident interview, record review and staff interview the facility failed to assist a resident in obtaining dental care. This was true for one (1) of one (1) residents reviewed for dental care. Resident identifier: #120. Facility Census: 150. Findings included: a) Resident #120 On 03/18/24 at 03:41 PM during an interview with Resident #120, the resident stated he wanted his dentures. He further stated they did an impression for them over three (3) months ago. On 03/20/24 at 11:45 AM during a medical record review, it identified there were no follow up notes in his record for his dental care after he was seen by the dentist on 11/22/23. On 03/20/24 at approximately 11:55 AM during an interview with the Administrator, she stated that the resident was seen in November 2023 for an impression of dentures and she would check to see when the return appointment was. On 03/20/24 at 12:30 PM the Administrator returned and stated that the return appointment never was scheduled because there were issues with getting payment from the insurance company. She further stated that they (the facility) were contacting the dental care provider and the facility will get the follow up appointment scheduled and also cover the expense to have the dental care completed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected 1 resident

Based on facility documentation and staff interviews, the facility failed to identify the Certified Nursing Assistant (CNA) staff competencies that were necessary to provide the level and types of car...

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Based on facility documentation and staff interviews, the facility failed to identify the Certified Nursing Assistant (CNA) staff competencies that were necessary to provide the level and types of care needed for the resident population in the Facility Assessment. This had the potential to affect more than a limited number of residents in the facility. Facility census: 150. a) Facility Assessment. On 03/26/24 at approximately 3:15 PM during a review of the Facility Assessment, the NA competencies that were required to be completed based on the level and types of care needed for the resident population in the Facility Assessment could not be identified. In reviewing each category under Section II. Staffing, Training, Services & Personnel sub section A). Function, Mobility, & Physical Disabilities it was identified that the Sufficiency Analysis Categories included but was not limited to the following: Activities of daily living Daily Care (excluding bath) Bed mobility Transfer Walk in Room Toilet Use Eating Bathing Dressing Hygiene/grooming Ambulation With Contractures Physically restrained The Overall Staffing, the Staff Training/Competencies and the Services all stated they were evaluated for each category. However, no information was provided to identify if there were specific NA competencies required as an outcome of the evaluations. During an interview with the Corporate Administrator (CA) #182 on 03/26/24 at 4:04 PM, regarding the Facility Assessment not identifying the specific NA skills per Technical Skills Matrix/Facility Assessment, CA #182 said she could not speak for the form as she did not complete it. She felt that the evaluated meant that it was evaluated but did not require to be added. She was not able to identify any of the competencies required to be completed for the NA's on the Facility Assessment. She then provided a facility document outlining the required NA skills validation for upon hire and annually. This document states that upon hire and annually the NA's would require to be validated during the orientation period and annually for the following: Hand Hygiene Donning/Doffing PPE Lift/Transfer Equipment Weights/ Heights Skills per Technical Skills Matrix/Facility Assessment On 03/26/24 at 4:07 PM, during the review of this document, CA #182 acknowledged this list also refers to the skills per Technical Skill Matrix/Facility Assessment and again, acknowledged that she was not able to identify any competencies required to be completed for the NA's on the Facility Assessment
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected multiple residents

. Based on observation, family interview, policy review and staff interview, the facility failed to honor the right of the resident to file grievances anonymously as the residents did not have access ...

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. Based on observation, family interview, policy review and staff interview, the facility failed to honor the right of the resident to file grievances anonymously as the residents did not have access to the grievance forms. This has the potential to affect more than a limited number of residents. Resident Identifier: #71. Census: 150. Findings included: a) Resident #71 On 03/18/24 at approximately 12:55 PM during an interview with Resident #71's family member, stated that when expressing concerns for Resident #71 was told to speak with the Guest Services Director (GSD) #07 to file a grievance. He further stated he had never been made aware that he could file a grievance himself. He then stated he was not aware of what an anonymous grievance was. He stated he had never seen an actual grievance form and did not know where to get one. On 03/20/24 at 2:38 PM during an interview with GSD #07, she stated that the residents and families are educated in person during the residents admission meeting to take any nursing concerns to the nurse in charge and anything else that may be a concern is to go to her. She stated that she was not aware of how the families would file a grievance anonymously that if they were going to do that then they would contact the facilities corporate complaint line or reach out to the Ombudsman or the State of [NAME] Virginia. She further stated she was not aware if the facility information on filing a grievance was displayed in prominent locations throughout the facility. She did acknowledge, at this time, that there are grievance forms on the ground floor. The forms were observed to be located in a manila file folder with 'grievance forms' hand written on the header label in a hanging wall file holder to the right of the door when exiting the main entrance. She acknowledged that there was not a posting at this prominent location, near the grievance forms, that identifies the procedure for voicing grievances/concerns, the right to file grievances orally (meaning spoken) or in writing and the right to file grievances anonymously. On 03/25/24 at 6:35 PM during a policy review that the facility has established, it identifies but is not limited to the process that upon admission, the patient and or patient representative are provided with the Grievance/Concern policy which informs them of their rights to voice grievances/concerns and the process for doing so. It further states that a description of the procedure for voicing grievances/concerns will be on each unit in a prominent location and must include 1) The right to file grievances orally (meaning spoken) or in writing, and the right to file grievances anonymously. On 03/25/24 at 6:39 PM during a tour of the building the facility information on how to file a grievance or complaint was observed to be on the ground floor, posted on the corner of the wall near the Transitional Care Unit Entrance. No grievance forms were available with this posting for the ability to file an anonymous complaint. This location is not a prominent location for all residents and family as this area is not part of the main egress. The facility information posting on how to file a grievance or complaint was not identified to be posted on the second floor or the third floor of the facility. Also identified at this time is that the use of the elevator is controlled by codes that have to be entered on each floor to access it for use. Therefore, the residents on the second floor and the third floor cannot freely access the elevator to go between floors. If a resident wants to leave the second floor or the third floor the staff has to assist them to do so. On 03/25/24 at approximately 6:42 PM during an interview with the [NAME] Unit Clerk (WUC) #139, she stated she thought the grievance forms were in the filing cabinet behind the second floor nurses desk. She stated she would look for one if anyone ever asked her for one. She further stated she did not know how someone would file a complaint anonymously. On 03/25/24, at approximately 6:47 PM, during an interview with Certified Nursing Assistant (CNA) #10, she stated she would look through the drawer in the filing cabinet behind the second floor nurses desk for a grievance form if one was asked for. She further stated that she was not aware of how someone would file an anonymous complaint. On 03/25/24 at approximately 6:51 PM during an interview with the Administrator on the second floor of the facility, she stated the grievance forms were downstairs. She then asked Clinical Reimbursement Coordinator (CRC) # 49. CRC #49 stated she was not aware of the grievance forms being on the Second floor and that if someone asked to file a grievance and she did not have a form then she would write it on a blank piece of paper. The Administrator acknowledged the facility information posting on how to file a grievance or complaint was not identified to be posted on the second floor but was uncertain about the third floor. The Administrator and tCC #49 both did not know how the residents would file an anonymous complaint. On 03/25/24 at approximately 6:55 PM during an interview with Licensed Practical Nurse (LPN) #121, LPN #21 stated the grievance forms were likely to be in the drawer in the filing cabinet behind the nurses desk on the third floor. LPN #121 further stated the forms were not available directly on the floor and that if someone asked for one he would find it for them and then let his supervisor know. He was not aware of how it could be filed anonymously. He further agreed that the facility information posting on how to file a grievance or complaint was not identified to be posted on the third floor.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** C) Resident #74 On 03/18/24 at 08:26 PM during a medical record review for Resident #74, the residents Preadmission Screening an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** C) Resident #74 On 03/18/24 at 08:26 PM during a medical record review for Resident #74, the residents Preadmission Screening and Resident Review (PASSAR) dated 09/30/19 identifies the diagnosis of toxic encephalopathy, major depressive, hyperthyroidism, bipolar, anxiety and osteoarthritis. A Level two (2) was completed at that time, signed by the physician and dated 10/03/19. It is further identified that the diagnosis of schizoaffective disorder bipolar type was added to the physician diagnosis on 11/01/22 with no noted evaluation completed for the Level two (2) PASSAR for the new diagnosis. During an interview with the Administrator and the Corporate Administrator (CA) #182 on 03/19/24 at 02:44 PM the Administrator and the CA #182 acknowledged that there was not a Level two (2) evaluation completed for the new diagnosis of schizoaffective disorder bipolar type added 11/01/22. d) Resident #29 On 03/18/24 at 08:04 PM, during a medical record review, Resident #29 admitted on [DATE] without any diagnoses that warranted a Level two (2) on the Preadmission Screening and Resident Review (PASSAR). Further review identified that a diagnosis of major depressive disorder recurrent and moderate was added to his physician diagnosis on 05/10/21 with no noted evaluation completed for the Level two (2) PASSAR for the new diagnosis. During an interview with the Administrator and the Corporate Administrator (CA) #182 on 03/19/24 at 02:44 PM the Administrator and the CA #182 acknowledged that there was not an evaluation completed for the Level two (2) with the new diagnosis of major depressive disorder recurrent and moderate added 5/10/21. e) Resident #66 On 03/18/24 at 07:18 PM, during a medical record review for Resident #66, the Preadmission Screening and Resident Review (PASARR) was completed on 09/21/2020 with the physician diagnoses noted to be metabolic encephalopathy, duodenal ulcer, hypothyroidism, gastrointestinal hemorrhage and alcohol abuse. A Level two (2) was not completed on the PASARR completed on 09/21/20. A review of the residents physician diagnoses identified schizoaffective disorder (bipolar type) dated 10/19/21, an adjustment disorder with mixed anxiety and depressed mood dated 11/16/20 and a major depressive disorder, recurrent, mild; anxiety disorder dated 12/07/20 with no noted evaluation completed for the Level two (2) PASARR for the new diagnosis. During an interview with the Administrator and the Assistant Administrator on 03/19/24 02:44 PM the Administrator acknowledged that there was not an evaluation completed for the new diagnoses of the schizoaffective disorder (bipolar type) dated 10/19/21, adjustment disorder with mixed anxiety and depressed mood dated 11/16/20, or the major depressive disorder, recurrent, mild; anxiety disorder dated 12/02/20. f) Resident #17 A record review on 03/18/24 at 9:13 PM, revealed that Resident #17's last Pre admission Screening and Resident Review (PASSAR) was completed on 04/21/2009. The PASSAR had the following diagnosis: Acute Kidney Disease, Positive blood cultures, Subdural Hematoma, Gerd, and Gastroparesis Further record review revealed that Resident #17's initial admission was on 4/21/2009, and he was readmitted on [DATE]. During the record review it was also found that Resident #17 was diagnosed with Epilepsy on 06/06/22, Psychosis on 11/02/22, and Major Depressive Disorder on 12/30/23. During an interview on 03/19/24 at 11:03 AM, with the Corporate Administrator #182 she stated, We know there is a problem and we are currently working on the issue. During an interview on 03/19/24 at 11:04 AM, with Social Service Director (SSD) #165, she stated, I haven't seen one in his chart since 2009. Yes, those new diagnoses would mean he needs a new PASSAR completed. A review on 03/19/24 at 11:30 AM, of the facilities policy titled, {Pre-admissions Screening for Mental Disorder and/or Intellectual Disability Patients} reads under Practice Standards as follows: 1. Social Services will coordinate and/or inform the appropriate agency to conduct the evaluation and obtain results if: 1.1 It is learned after admission that the PASSAR was not completed or is incorrect, or 1.2 There is a significant change in status that results in new evidence of possible mental disorder, intellectual disability or a related condition. g) Resident #33 A record review on 03/18/24 at 7:58 PM revealed that Resident #33, was diagnosed with Bipolar disorder on 08/16/2023. Further record review showed that the last PASSAR completed for Resident # 33 was on 04/06/23. During an interview on 03/19/24 at 11:03 AM, with the Corporate Administrator #182 she stated, We know there is a problem and we are currently working on the issue. During an interview on 03/19/24 at 11:04 AM, with Social Service Director (SSD) #165, she stated, I haven't seen one in her chart since April of last year. Yes, a new diagnosis of Bipolar would mean she needs a new PASSAR completed. A review on 03/19/24 at 11:30 AM, of the facilities policy titled, {Pre-admissions Screening for Mental Disorder and/or Intellectual Disability Patients} reads under Practice Standards as follows: 1. Social Services will coordinate and/or inform the appropriate agency to conduct the evaluation and obtain results if: 1.1 It is learned after admission that the PASSAR was not completed or is incorrect, or 1.2 There is a significant change in status that results in new evidence of possible mental disorder, intellectual disability or a related condition. Based on record review and staff interview, the facility failed to ensure residents with newly evident or possible serious mental disorder were referred for Level II resident review. This failed practice had the potential to affect seven (7) of eight (8) residents reviewed for the care area of Preadmission Screening and Resident Review. Resident identifiers: #23, #15, #74, #29, #66, #17, #33. Facility census: 150. Findings included: a) Resident #23 Review of Resident #23's medical records showed the resident was admitted on [DATE]. Resident #23's Preadmission Screening and Resident Review (PASRR) completed on 07/11/23 stated Level II PASRR resident review was not required. Level II evaluation determines whether a resident with mental illness or intellectual disability requires specialized services. On 10/20/23, Resident #23 received a new diagnosis of major depressive disorder, recurrent. The resident was not referred for Level II evaluation. On 03/19/24 at 2:44 PM, the Corporate Administrator confirmed Resident #23 was not referred for Level II resident review when the resident received a new diagnosis of major depressive disorder. She stated the facility had identified issues with PASRR evaluations and had an improvement plan to correct the issues. No further information was provided through the completion of the survey. b) Resident #15 Review of Resident #15's medical records showed the resident had a Preadmission Screening and Resident Review (PASRR) completed on 07/20/20, for admission to the facility. The PASRR indicated the resident had a diagnosis of bipolar disorder and stated Level II PASRR resident review was not required. On 09/12/22, Resident #15 received a new diagnosis of major depressive disorder, recurrent, mild. The resident was not referred for Level II evaluation. On 03/19/24 at 2:44 PM, the Corporate Administrator confirmed Resident #15 was not referred for Level II resident review when the resident received a new diagnosis of major depressive disorder. She stated the facility had identified issues with PASRR evaluations and had an improvement plan to correct the issues.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure residents received treatment and care in accor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. The facility failed to provide information and/or offer the Respiratory Syncytial Virus (RSV) immunization per recommendation of the Centers for Disease Control and Prevention (CDC) in a timely manner and failed to follow physician's orders, notify residents physician, collaborate with Hospices services, or do pacemaker checks. This failed practice had the potential to affect more than a limited number of residents who currently reside in the facility. Resident Identifier: #73, #79, #23, and #19. Facility Census: 150. Findings included: a) RSV Immunization During a review of the facility documents regarding immunization, found zero out of 150 residents had been provided educational information about the risk and benefits of receiving the RSV vaccination. On 03/26/24 at 1:25 PM, Assistant Director of Nursing ADON stated she had not offered the RSV vaccine. She stated the facility did not offer the RSV vaccine. The residents would have to ask for the RSV vaccine. According to The Centers for Disease Control and Prevention (CDC) Respiratory syncytial virus, or RSV, is a common respiratory virus that usually causes mild, cold-like symptoms. Most people recover in a week or two, but RSV can be serious. Infants and older adults are more likely to develop severe RSV and need hospitalization. Vaccines are available to protect older adults from severe RSV. Monoclonal antibody products are available to protect infants and young children from severe RSV. CDC recommends RSV vaccines to protect adults ages 60 and older from severe RSV, using shared clinical decision-making. According to the CDC the RSV vaccine was made available on early August of 2023. In general, simultaneous administration of vaccines remains a best practice. Providers should continue to simultaneously administer the vaccines for which a patient is eligible, including COVID-19, influenza, and pneumococcal vaccines. Simultaneous administration of RSV vaccine with other vaccines for older adults is also acceptable. When deciding whether to simultaneously administer other vaccines with RSV vaccine on the same day, providers should consider whether the patient is up to date with recommendations for currently recommended vaccines, the feasibility of administering additional vaccine doses later, risk for acquiring vaccine-preventable disease, vaccine reactogenicity profiles, and patient preferences. Above information was taken from the web site: Centers for Disease Control and Prevention (.gov) b) Resident #73 A medical record review revealed Resident #73 was receiving Hospice Services starting on 02/13/24. A continued record review of physician's orders showed an order: -- Advanced Care Planning-Goals of Care: Hospice care and treat. Subsequent Review revealed a care plan: Focus: Resident/health care decision maker has expressed desire for palliative/comfort care measures only related to end stage cardiac disease, end stage respiratory disease- Hospice service in place. Goal: Resident will have the highest possible level of comfort daily thru the end-of-life. Intervention: Accommodate and encourage resident's choices related to activities, ADLs, visitations as much as possible. Assess for distressing symptoms i.e. dyspnea, nausea and vomiting, fatigue, psychosocial changes, and support per individualized plan. Encourage and allow resident/health care decision maker time for verbalization of feelings of fear, anxiety, or depression and provide support. Review of Resident # 73's Hospice documentation notebook showed it did not contain an active care plan for Hospice Services. During an interview with the Homestead Unit Facilitator ([NAME]) #111 on 03/18/24 at 12:38 PM, She verified that Resident #73 was receiving Hospice Services and had no current coordinated plan of care with the Hospice provider identify the provider responsible for performing each or any specific services/functions that have been agreed upon. She stated that she would. c) Resident #19 During an interview on 03/18/24 at 4:05 PM, Resident #19 stated, I have not had a pacemaker checker since I have been here. A record review on 03/19/24 at 2:00 PM, revealed a physician note dated 11/16/23 that read as follows: Acute visit for phantom pain in left stump He said none of the meds he takes right now alleviate all the pain, he has pain in right leg, too, as well as the left leg with phantom pain. He is worried about not having a pacemaker checkup anymore. said it has been 3 years. he found the pacemaker card. and i gave that info for nursing to make contact with cardiologist office to see what we can do for his pacemaker. Further record review revealed the following order put in Resident #19's medical chart on 11/16/23, Please contact (Hospital named), (Physician named), 3042536227, pt is asking about what he should do to check his pacemaker. Model #PM2210, Serial #7367808, implant date 6/21/2013. There were no notes in the chart after 11/16/23 reflecting that anyone had checked on the resident's pacemaker. On 03/20/24 at 8:40 AM, Resident #19 provided the surveyor with a copy of his Pacemaker card. During an interview on 03/20/24 at 10:25 AM, with the Director of Nursing (DON) he stated, The doctor that put it in has not worked at the cardiology office in [NAME] for 7 years. He now lives in Florida. We are trying to get him set up with the cardiologist in [NAME] where he had the surgery. They have no record of it being checked for several years. No, we have not checked it. We honestly didn't know he had it. d) Resident #79 - blood glucose Resident #79's physicians' orders showed the following order written on 12/13/24 and discontinued on 02/06/24, Fingerstick blood glucose Notify MD [physician] if blood sugar greater than 400; if blood glucose is below 70 initiate hypoglycemic protocol, before meals and at bedtime for diabetes mellitus. On 02/01/24 at 09:00 PM, Resident #79's blood glucose level was 489. The medical records contained no documentation that the physician had been notified of the resident's blood glucose greater than 400. On 02/06/24, the following orders were written: Fingerstick blood glucose Notify MD [physician] if blood sugar greater than 400; if blood glucose is below 70 initiate hypoglycemic protocol, at bedtime for diabetes mellitus. Review of Resident #79's Medication Administration Record (MAR) for February and March showed check marks and initials on the MAR to indicate the Fingerstick blood glucose had been done. However, the blood glucose result was not documented on the MAR. Resident #79 also continued to receive Fingerstick blood glucose testing before each meal. These were documented on the MAR. Further review of Resident #79's medical records showed a blood sugar summary. Bedtime blood sugar results had been documented on 02/17/24, 03/15/24, and 03/17/24. No other bedtime blood sugar results had been recorded since the order was written on 02/06/24. On 03/19/24 at 2:04 PM, the Director of Nursing (DON) confirmed Resident #79's bedtime Fingerstick blood glucose was not documented consistently. He stated he would look for documentation that the physician was notified when the resident's blood glucose was over 400 on 02/01/24. No further information was provided through the completion of the survey. Resident #79 - blood pressure Review of Resident #79's physicians' orders showed an order written on 12/13/23 for midodrine 5 milligrams (mg) two (2) tablets by mouth every eight (8) hours as needed for hypotension for systolic blood pressure below 120, notify physician if below 90. Midodrine is a medication that treats low blood pressure. Systolic blood pressure is the bottom number. This order was rewritten on 03/08/24. Resident #79's Medication Administration Records (MARs) were reviewed for February and March 2024. On 02/24/24 at 10:14 AM, Resident #79 received midodrine for blood pressure of 84/57. There was no indication the physician was notified of the resident's systolic blood pressure below 90. The MAR showed the medication was effective. The only repeat blood pressure was recorded at 02/28/24 at 10:17, and was 84/57. The next blood pressure was recorded on 02/29/24 at 10:40 AM, and was 148/55. This was the only time midodrine was administered according to the MARs. Review of the resident's blood pressure summary showed the resident's systolic blood pressure was below 120 on the following dates and the following times: - On 02/12/24 at 10:16 AM, the resident's blood pressure was 100/60. - On 02/24/24 at 10:46 AM, the resident's blood pressure was 105/72. - On 03/12/24 at 2:51 PM, the resident's blood pressure was 109/61. - On 03/18/24 at 1:41 PM, the resident's blood pressure was 111/79. - On 03/19/24 at 12:02 PM, the resident's blood pressure was 113/72. According to the resident's MARs, midodrine had not been administered for systolic blood pressure below 120 on these occasions. On 03/19/24 at 2:05 PM, the Director of Nursing (DON) confirmed Resident #79 had not been administered midodrine as ordered by the physician for blood pressure less than 120. He stated he would look for documentation that the physician had been notified when Resident #79's blood pressure was less than 90 on 02/28/24. The DON also stated he would look for blood pressure documentation on 02/28/24 that would indicate midodrine effectively raised the resident's blood pressure. No further information was provided through the completion of the survey. f) Resident #23 During an interview on 03/18/24 at 3:00 PM, Resident #23 stated she had a Permacath for dialysis treatments in her right upper chest. A Permacath is a tunneled catheter which has two (2) lumens, or tubes, on the outside of the body. Review of Resident #23's physicians' orders showed an order written on 07/13/23 to Check smooth clamps at the bedside and on patient wheelchair every shift for external hemodialysis device. If the external lumens become damaged, a smooth clamp can be used on the damaged lumen to prevent bleeding from the tube. Review of Resident #23's Treatment Administration Record (TAR) for March 2024 showed nurses had indicated the smooth clamps were present. During an observation on 03/19/24 at 03:55 PM, no smooth clamps were observed at the resident's bedside. On 03/19/24 at 4:02 PM, Registered Nurse (RN) #42 entered the room with the surveyor. She confirmed no smooth clamps were located at Resident #23's bedside. RN #42 also looked in the resident's wardrobe and dresser drawers but could not locate smooth clamps. She stated she would obtain smooth clamps for the resident's bedside. No further information was provided through the completion of the survey. Resident #23 stated she had an arteriovenous fistula in her left arm for dialysis treatments, although the fistula was not being used at that time. An arteriovenous fistula is a connection between an artery and vein beneath the skin. Review of Resident #23's physicians' orders showed the following orders: - Do not take blood pressure in right arm, ordered on 07/13/23 - Do not take blood pressure or blood draws in left arm, ordered on 09/19/23 Review of Resident #23's Medication Administration Record (MAR) for March 2024 showed nurses had initialed the MAR to indicate blood pressures were not being obtained in the right arm or the left arm. Review of Resident #23's vital signs for March 2023 showed the right arm was usually used to obtain blood pressure measurements, but the left arm had been used on 03/13/24 and 03/01/24. During an interview, on 03/19/24 at 4:26 PM, the Director of Nursing (DON) confirmed the conflicting orders not to use the right arm or left arm for blood pressures were not clarified. He stated he would ask the dialysis unit staff which arm to use. A nursing note written on 03/20/24 at 3:52 PM stated the dialysis center instructed the facility to use the right arm to obtain Resident #23's blood pressure. No further information was provided through the completion of the survey.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected multiple residents

Based on record review and staff interview, the facility failed to ensure nurse aides (NAs) completed the competencies and skill sets for the residents needs, safety and in a manner that promotes each...

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Based on record review and staff interview, the facility failed to ensure nurse aides (NAs) completed the competencies and skill sets for the residents needs, safety and in a manner that promotes each residents rights, physical, mental and psychosocial well-being. This was true for three (3) of five (5) staff competency records reviewed during the survey process. This has the potential to affect a limited number of residents residing in the facility. Staff identifiers: #92, #129 and #164. Facility census: 150. a) NA #92 During a review of the Nursing Assistant competencies on 03/26/24 at approximately 4:10 PM the following NA competencies were identified as not completed: * Hand Hygiene * Donning/Doffing PPE * Lift/ Transfer Equipment * Weights/Heights b) NA #129 During a review of the Certified Nursing Assistant competencies on 3/26/24 at approximately 04:10 PM the following NA competencies were identified as not completed: * Hand Hygiene * Donning/Doffing PPE * Weights/Heights c) NA #164 During a review of the Certified Nursing Assistant competencies on 03/26/24 at approximately 4:10 PM the following NA competencies were identified as not completed: * Hand Hygiene * Donning/Doffing PPE * Lift/ Transfer Equipment * Weights/Heights During an interview with the Corporate Administrator (CA) #182 on 03/26/24 at approximately 4:04 PM in reference to the NA competencies. CA #182 stated she had already provided what competencies they had. She also provided the required skills validation for upon hire and annual list of competencies that were to be completed. These skills included the following required competencies: * Hand Hygiene * Donning/Doffing PPE * Lift/ Transfer Equipment * Weights/Heights * Skills per Matrix/Facility Assessment On 03/26/24 at approximately 4:04 PM CA #182 acknowledged the competencies were not completed. No further information was provided
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Staffing Information (Tag F0732)

Could have caused harm · This affected multiple residents

Based on observation and staff interview, the facility failed to ensure the Daily Staffing Posting information was accurate and current and the facility failed to maintain the Daily Staffing Posting d...

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Based on observation and staff interview, the facility failed to ensure the Daily Staffing Posting information was accurate and current and the facility failed to maintain the Daily Staffing Posting data for a minimum of 18 months. This was a random opportunity for discovery and had the potential to affect all residents. Facility Census 150 a) Accurate and Current Data On 03/25/24 at 11:00 AM, during a review of the facility daily time detail by department for Nursing- Direct Care and the Daily Nurse Staffing Posting Form, it was identified that on the following follow days the nursing administrative staff hours were calculated in with the Nursing Direct Care hours. * 03/01/24 - Clinical Reimbursement Coordinator (CRC) #144 - CRC #170 - CRC #49 - Registered Nurse Unit Manager Director (RN UMD) #128 - Assistant Director of Nursing (ADON) #26 - RN UMD #38 *03/03/24 - RN UMD #38 *03/15/24 - RN UMD #128 - CRC #144 - CRC #49 - CRC #170 - ADON #26 - RN UMD #38 On 03/25/24 at approximately 11:50 AM during an interview with the Corporate Administrator (CA) #182 in requesting the documentation needed to identify the patient direct care duties performed by the identified staff (ADON #26, CRC 49, CRC #144, CRC #170, RN UMD #38 and RN UMD #128,). CA #182 stated that the CRC hours are permitted because they do the resident assessments. She then asked the Corporate Registered Nurse (CRN) #180 if she was accurate in stating the CRC hours are permitted and CRN stated she was accurate. On 03/25/24 at approximately 12:30 PM during an interview with the Corporate Administrator (CA) #182, The Labor Classification/ Job Title section of the Centers for Medicare & Medicaid Services- Electronic Staffing Data Submission- Payroll-Based Journal- Long-Term Care Facility- Policy Manual Version 2.6 was reviewed with CA #182. This section defines that the Labor Classification/Job Title Reporting shall be based on the employee's primary role and their official categorical title. It is understood that most roles have a variety of non-primary duties that are conducted throughout the day (e.g., helping out others when needed). Facilities shall still report just the total hours of that employee based on their primary role. CMS recognizes that staff may completely shift primary roles in a given day. For example, a nurse who spends the first four hours of a shift as the unit manager, and the last four hours of a shift as a floor nurse. In these cases, facilities can change the designated job title and report four hours as a nurse with administrative duties, and four hours as a nurse (without administrative duties). The Administrator agreed that the facility was using the administrative staffing hours as direct care hours because they do help with others throughout the day. She stated that this is the first time she has seen this information from The Labor Classification/ Job Title section of the Centers for Medicare & Medicaid Services- Electronic Staffing Data Submission- Payroll-Based Journal- Long-Term Care Facility- Policy Manual Version 2.6. No further information was provided. b) Accurate data and current data. On 03/25/24 at approximately 11:50 AM during a review of the daily staffing posting form with CA #182, the number of staff identified were numerically identified in a decimal format for the total staff hours (e.g 13.41 Cert Nrs Aides for 100.92 total staff hours). On 03/25/24 at approximately 11:50 AM with reviewing the GUIDANCE §483.35(g). The facility is required to list the total number of staff and the actual hours worked by the staff to meet this regulatory requirement. The information should reflect staff absences on that shift due to call-outs and illness., with CA #182, she agreed that 13.71 did not reflect the actual total number of staff that worked. c) Maintain the posted Daily Nurse Staffing Posting Forms for a minimum of 18 months. On 03/25/24 at approximately 11:50 AM during a review of the Daily Nurse Staffing Posting Forms and the Nursing Direct Care Absence Pay Codes document for each day, the following staff call-outs were identified for the following days but were not not marked on the Daily Nurse Staffing Posting Forms. * 03/01/23 - Three (3) Certified Nursing Assistants (CNA) and Four (4) Licensed Practical Nurses (LPN) * 03/02/24 - One (1) CNA * 03/03/24 - Five (5) CNA and One (1) LPN * 03/15/24 - One (1) CNA and Two (2) LPN * 03/16/24 - One (1) Registered Nurse (RN) and One (1) LPN On 03/25/24 at approximately 12:45 PM during an interview with the CA #182, she stated that she had spoke with the staff responsible for posting the Daily Nurse Staffing Posting Forms and that the staff member didn't know she had to keep the original forms for 18 months and she no longer had them The administrator agreed that Daily Nurse Staffing Posting Forms were o be maintained for a minimum of 18 months.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, staff interview, and policy review the facility failed to ensure food was prepared and stored in a safe sanitary manor. Sliced ham was not dated in the walk-in refrigerator and t...

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Based on observation, staff interview, and policy review the facility failed to ensure food was prepared and stored in a safe sanitary manor. Sliced ham was not dated in the walk-in refrigerator and the flat top grill was dirty. This failed practice had the potential to affect more than a limited number of residents. Facility census 150. a) Storage of ham Initial tour of the kitchen on 03/18/24 at 11:32 AM, revealed there was ham stored in the walk in refrigerator in a clear container with no date. During an interview on 03/18/24 at 11:34 AM, the Dietary Manager (DM), confirmed that everything in the walk-in should be dated. A review on the facilities policy on 03/18/24 at 2:00 PM, titled {Refrigerated/Frozen Storage} reads under Process, Number (1) one Refrigeration, Number 1.4 as follows: All foods are labeled with name of product and the date received and 'use by' date once opened. Manufacturer 'use by' dates are used until opened. b) Dirty stove top The initial tour of the kitchen, on 03/18/24 at 11:45 AM, revealed that the flat top stove was covered in black build-up and was dirty, along with the splash guard around the stove top and behind it. During an interview on 03/18/24 at 11:34, the DM stated, Something is going on with it, it burns very hot which makes it very hard to get it clean. A review of the facilities policy on 03/18/24 at 2:00PM, titled {Department Sanitation}, reads under Process, Number (1) one Food and Nutrition Services staff maintain the sanitation of department by ensuring that:, number 1.5 as follows: Equipment is cleaned as soon after use as possible.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure complete and accurate medical records. Physician's Ord...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure complete and accurate medical records. Physician's Orders for Scope and Treatment (POST) forms were not complete for four (4) of 16 residents reviewed for the care area of advance directives. Meal intakes were not completely recorded for one (1) of (1) residents reviewed for the care area of tube feeding. Resident identifiers: #14, #23, #15, #141. Facility census: 150. Findings included: a) Resident #14 Review of Resident #14's medical records showed the Physician's Orders for Scope and Treatment (POST) form was completed on [DATE], using the form developed in 2021. A POST form indicates the resident's wishes for end-of-life treatment. If the resident is not competent to make medical decisions, the POST form is completed by the resident's representative. The form indicated verbal consent was obtained from Resident #14's representative for cardiopulmonary resuscitation (CPR), full treatments, and tube feeding if needed. The form was signed by the resident's physician. It was unclear if the representative's consent was obtained by the physician. Additionally, no one witnessed the verbal consent. The 2021 POST form guidance titled, Using the POST Form: Guidance for Health Care Professionals, 2021 edition, available on-line, stated, If the incapacitated patient's MPOA [medical power of attorney] representative or health care surrogate is unavailable at the time of form completion, this section can be signed by two witnesses for verbal confirmation of agreement from the patient's MPOA representative or health care surrogate. On [DATE] at 2:44 PM, the Corporate Administrator confirmed the verbal consent on Resident #14's POST form did not have two (2) witness signatures. She stated the facility had identified issues with POST forms and had an improvement plan to correct the issues. No further information was provided through the completion of the survey. b) Resident #23 Review of Resident #14's medical records showed the Physician's Orders for Scope and Treatment (POST) form was completed on [DATE], using the form developed in 2021. The form indicated verbal consent was obtained from Resident #14's representative for no cardiopulmonary resuscitation (CPR), selective treatments, and no artificial means of nutrition. The form was signed by the resident's physician. It was unclear if the representatives consent was obtained by the physician. Additionally, no one witnessed the verbal consent. The 2021 POST form guidance titled, Using the POST Form: Guidance for Health Care Professionals, 2021 edition, available on-line, stated, If the incapacitated patient's MPOA [medical power of attorney] representative or health care surrogate is unavailable at the time of form completion, this section can be signed by two witnesses for verbal confirmation of agreement from the patient's MPOA representative or health care surrogate. On [DATE] at 2:44 PM, the Corporate Administrator confirmed the verbal consent on Resident #23's POST form did not have two (2) witness signatures. She stated the facility had identified issues with POST forms and had an improvement plan to correct the issues. No further information was provided through the completion of the survey. c1) Resident #15 - POST form Review of Resident #15's medical records showed the Physician's Orders for Scope and Treatment (POST) form was completed on [DATE], using the form developed in 2020. The form indicated verbal consent was obtained from Resident #15's representative for cardiopulmonary resuscitation (CPR), full treatments, intravenous fluids for 30 days, and feeding tube long-term. However, the form was never signed by the resident's representative. During a telephone interview with Resident #15's representative on [DATE] at 4:00 PM, the representative stated she visited Resident #15 frequently. The guidance for the 2020 POST form, available online, stated, The patient or representative/surrogate and physician/APRN/PA must sign the form in this section. These signatures are mandatory. A form lacking this signature is NOT valid. On [DATE] at 2:44 PM, the Corporate Administrator confirmed Resident #15's POST form was not signed by the resident's representative. She stated the facility had identified issues with POST forms and had an improvement plan to correct the issues. c2) Resident #15 - meal intake Review of Resident #15's medical records showed an order for tube feeding, Jevity 1.5, 82 milliliters (ml) an hour, to infuse from 8:00 PM to 8:00 AM. The resident's Medication Administration Record (MAR) showed the resident had been refusing the tube feeding since [DATE]. The resident also received meal trays with a regular diet, dysphagia advanced texture since [DATE]. Review of Resident #15's meal intake percentages showed the resident's intake of the evening meal had not been documented on [DATE], [DATE], and [DATE]. d) Resident #141 On [DATE] at 02:42 PM during a medical record review for Resident # 141 the [NAME] Virginia Physician Orders for Life Sustaining Treatment (Post) form, it is identified that a verbal signature was obtained of the residents MPOA. It does not identify the required two (2) witness signatures for the verbal obtained signature. The date that the MPOA verbal signature was obtained was also not documented on the form. On [DATE] at approximately 02:44 PM, during an interview with the Corporate Administrator (CA) #182 and the facility Administrator, CA #182 acknowledged that it does not identify the required two (2) witness signatures for the verbal obtained signature. She also acknowledged the verbal signature from the MPOA had not been dated as required. On [DATE] at 1:00 PM, Corporate Registered Nurse confirmed Resident #15's evening meal intake had not been recorded on [DATE], [DATE], and [DATE]. No further information was provided through the completion of the survey.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected multiple residents

Based on observation, and staff interview the facility failed to maintain all of the call system functioning. This failed practice had the potential to affect every resident currently residing in the ...

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Based on observation, and staff interview the facility failed to maintain all of the call system functioning. This failed practice had the potential to affect every resident currently residing in the facility. Facility Census: 150. Findings included: During observation tour on 03/19/24 at 11:04 AM 2nd floor, found the call light system turned down at the nurse's station to a volume too low to be heard throughout the unit. During an interview on 03/19/24 at 11:08 AM, Nurse Aide #119 verified he was unable to hear an audible sound from the call system in his section, he stated he just has to look for the light above the resident's doors. During an interview on 03/19/24 at 11:10 AM, the Maintenance Director confirmed that the call system was visual and audible. He stated that all the call systems in the building are turned down because that is how the staff like them. During observation tour on 03/26/24 at 9:24 AM on the transitional care unit, found the call light system turned down at the nurse's station to a volume too low to be heard. During an interview on 03/26/24 at 9:28 AM, the Maintenance Helper #41 confirmed that the call system was visual and audible and had been turned down again.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on observation, record review, and staff interview the facility failed to establish and maintain an infection prevention program to help prevent the development and transmission of communicable ...

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Based on observation, record review, and staff interview the facility failed to establish and maintain an infection prevention program to help prevent the development and transmission of communicable diseases and infections. The facility failed to provide appropriate infection surveillance. This failed practice had the potential to affect every resident currently residing in the facility. Facility Census: 150. Findings Included: a) Infection Surveillance Record review of the facility's Infection control practices found the facility was unable to provide the required infection surveillance documentation of communicable illnesses. During an interview on 03/26/24 at 1:25 PM, Director of Nursing (DON) and Assistant Director of Nursing (ADON) stated they were unable to locate the documentation of the infection control surveillance. She stated that the facility was trying to get ahold of the Infection Control Preventionist that was no longer employed with the facility. No other information was provided prior to the end of the survey on 03/26/24 at 5:30 PM.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected most or all residents

Based on record review and interview the facility failed to implement its protocol for antibiotic use and failed to monitor actual antibiotic use reviewed for antibiotic stewardship. This has the pote...

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Based on record review and interview the facility failed to implement its protocol for antibiotic use and failed to monitor actual antibiotic use reviewed for antibiotic stewardship. This has the potential to affect all residents in the facility. Facility Census: 150. Findings included: a) Antibiotic Stewardship Record review of the facility's documentation of Infection control practices found the facility was unable to provide the required Infection surveillance and antibiotic stewardship documentation. During an interview, on 03/26/24 at 1:25 PM, Director of Nursing (DON) and Assistant Director of Nursing (ADON) stated they were unable to locate the documentation of the infection control surveillance or antibiotic stewardship. She stated that the facility was trying to get ahold of the Infection Control Preventionist that was no longer employed with the facility to find out where to find all the documentation. No other information was provided prior to the end of the survey on 03/26/24 at 5:30 PM.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0882 (Tag F0882)

Could have caused harm · This affected most or all residents

Based on facility documentation and staff interview the facility failed to have a designated certified Infection Preventionist (IP). This failed practice had the potential to affect all residents resi...

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Based on facility documentation and staff interview the facility failed to have a designated certified Infection Preventionist (IP). This failed practice had the potential to affect all residents residing at the facility. Facility Census: 150. Findings Included: Record review of the facility's documentation of Infection control practices found the facility was unable to provide the required Infection surveillance and antibiotic stewardship documentation. During a facility record review found a certificate for Nursing Home Infection Preventionist with the Assistant Director of Nursing (ADON). During an interview on 03/26/24 at 11:43 the Corporate Administrator stated that the facility has not dedicated an IP, since the previous IP quit. She stated that the ADON and Director of Nursing (DON) has been working on Infection control. During an interview on 03/26/24 at 1:25 PM, Director of Nursing (DON) and Assistant Director of Nursing (ADON) stated that the previous IP quit in October or November 2023. The ADON stated that she took the course after the previous IP left. During the interview the ADON stated that she still works as the third-floor unit manager, ADON and tries to work on infection control. The DON and ADON verified there were no IP dedicated to the role of infection control.
Jan 2024 8 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

. Based on observation and staff interview, the facility failed to ensure Resident #97 was treated with dignity and respect. This was a random opportunity for discovery. Resident identifier: #97 Facil...

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. Based on observation and staff interview, the facility failed to ensure Resident #97 was treated with dignity and respect. This was a random opportunity for discovery. Resident identifier: #97 Facility Census: 152. Findings included: A) Resident #97 At approximately 11:48 AM on 01/22/24, an observation was made of Resident #97's room. From the hallway, there was a sign visible to employees, other residents, and visitors that read Please wipe face with wet cloth after feeding. At approximately 12:38 PM on 01/22/24, an interview was conducted with Unit Manager Director (UMD) RN #100. UMD RN #100 acknowledged the sign did not protect the dignity of Resident #97.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation and staff interview, the facility failed to ensure a safe, clean, comfortable, homelike environment. This...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation and staff interview, the facility failed to ensure a safe, clean, comfortable, homelike environment. This was a random opportunity for discovery. Room identifiers: #313 and #314 Facility census: 152. Findings include: a) room [ROOM NUMBER] At approximately 11:28 AM on 01/22/24, an observation was made in room [ROOM NUMBER]. Two clear, slick, wet spots were observed in the floor between the door and the A bed. There was a used medical glove and multiple plastic wrappers laying on the floor underneath the B bed. At approximately 11:33 AM on 01/22/24, Assistant Administrator (AA) #109 acknowledged the condition of the room. b) room [ROOM NUMBER] At approximately 11:36 AM on 01/22/24, an observation was made of room [ROOM NUMBER]. There was a broken feeding pump which had not been cleaned, laying on the air conditioning unit. A cap for the formula and a used piston syringe were observed laying in the windowsill. Observed sitting on the nightstand was a wrapper and a cap for the used piston syringe. On the floor, there were multiple clear plastic wrappers scattered about the floor and underneath the bed. At approximately 11:44 AM on 01/22/24, the condition of the room was acknowledged by Unit Manager Director RN # 100.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to ensure alleged violations of neglect were reported to all s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to ensure alleged violations of neglect were reported to all state agencies in a timely manner. This deficient practice had the potential to affect one (1) of one (1) resident reviewed for the care area of neglect. Resident identifier: #155. Facility census: 152. Findings include: a) Resident #155 The following information was received by the Office of Health Facilities Licensure and Certification (OHFLAC) on [DATE] at 2:37 PM On the evening of [DATE] at approximately 5:30 PM, resident [Resident #155's name redacted] was observed by nurse on unit to be absent of vital signs and CPR [cardio-pulmonary] resuscitation was initiated. EMS [Emergency Medical Services] arrived at the facility at approximately 5:57 PM and resumed CPR. Resident was transported [hospital name redacted] at that time. An investigation has been initiated due to potential entrapment of resident based on review of conflicting nursing documentation. Bed rail evaluations will be completed facility wide for all residents to ensure accuracy on [DATE] at 2:37 PM. Re-education will be initiated with licensed nurses regarding bed rail evaluations and timely documentation. A five-day follow-up will be sent with additional information. There was no indication this had been reported to the Long-Term Care Ombudsman or Adult Protective Services (APS). Review of Resident #155's nurses notes showed the following note written by Licensed Practical Nurse (LPN) #58 on [DATE] at 8:13 PM, Around 17:35 (5:35 pm) while standing at med cart working on an admission I was alerted by the other nurse to come into room [room number redacted] upon entering room I noticed residents lower body was off the rt [right] side of bed and his chin was stuck in bed rail I also noticed he was not breathing. We then carefully got him unstuck placed resident on floor and placed resident on back board and began CPR, called code blue and called 911 we performed CPR for 20 minutes, [emergency medical service name redacted] EMS arrived and took over and then left with resident heading to [hospital name redacted]. (Note typed as written). During an interview on [DATE] at 1:00 PM, the Administrator confirmed this allegation of neglect had not been reported to the Ombudsman or to APS. The Administrator stated it was not her usual practice to report Unusual Occurrences to the Ombudsman or to APS. The Administrator also confirmed the Unusual Occurrence had not been reported within two (2) hours of the incident. The Administrator stated LPN #58 had not reported the incident as neglect with serious bodily injury. The Administrator stated the incident was reported to OHFLAC after the nursing documentation regarding the incident had been reviewed. No further information was provided through the completion of the investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on record review and staff interview the facility failed to follow Resident #21's physician orders when the resident refused meals. This was a random opportunity for discovery and was true for R...

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Based on record review and staff interview the facility failed to follow Resident #21's physician orders when the resident refused meals. This was a random opportunity for discovery and was true for Resident #21. Resident Identifier: #21. Facility Census: 152. Findings included: a) Resident #21 At approximately 3:00 PM on 01/22/23, a review of Resident #21's medical record revealed an order which indicated Resident #21 was to receive assistance on all meals and the resident's family member was to be notified each time a meal was refused. At approximately 12:20 PM on 01/23/24, an interview with Unit Manager Director (UDM) RN #100. UDM - RN #100 confirmed Resident #21 had a physician's order to call the family in the event they refuse their meals. At Approximately 12:50 PM on 01/23/24, a further review of Resident #21's medical record found Resident #21 had refused meals at 11:02 AM and 2:55 PM on 01/07/24. Upon further review, there was no documentation to indicate the facility had notified Resident #21's family as directed by the physician's order. At approximately 1:00 PM on 01/23/24, an interview was conducted with the Director of Nursing (DON) #84 and the Assistant Director of Nursing (ADON) #143 concerning the missing documentation for the two meal refusals on 01/07/24. DON #84 and ADON #143 confirmed that Resident #21 refused the meals and were unable to provide any proof the family member was notified.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on ombudsman interview, resident interview, record review and staff interview, the facility failed to ensure activities of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on ombudsman interview, resident interview, record review and staff interview, the facility failed to ensure activities of daily living were performed for dependent residents. This failed practice had the potential to affect four (4) of five (5) residents reviewed for the care area of activities of daily living. Resident identifiers: #118, #122, #84, #143. Facility census: 152. Findings included: a) During an interview on 01/23/24 at 11:00 AM, the long-term care Ombudsman stated residents and resident family members had expressed concerns that residents were not receiving scheduled showers. b) Resident #118 Review of Resident #118's comprehensive care plan showed the resident required extensive assistance for bathing. The care plan also stated the resident preferred to receive showers. The facility's shower schedule showed the resident was scheduled to receive showers on Mondays and Thursdays. Review of the Nurse Aid (NA) task report for bathing activities from 12/27/23 through 01/23/22 showed the resident received a bed bath on 01/03/24 and showers on 01/16/24 and 01/18/24. The Assistant Director of Nursing (ADON) provided a hand-written shower sheet dated 01/22/24 that indicated Resident #118 had received a bed bath that day. During an interview on 01/22/24 at 3:00 PM, the ADON confirmed there was no documentation that Resident #118 had received twice weekly showers as scheduled. No further information was provided through the completion of the investigation. c) Resident #122 Review of Resident #122's comprehensive care plan showed the resident required assistance for bathing. The facility's shower schedule showed the resident was scheduled to receive showers on Wednesdays and Saturdays, Review of the Nurse Aid (NA) task report for bathing activities from 01/04/24 through 01/21/22 showed the resident a received bed baths on 01/13/24 and 01/14/24. The resident was transferred to the hospital on [DATE]. During an interview on 01/22/24 at 3:00 PM, the ADON confirmed there was no documentation that Resident #122 had received twice weekly showers as scheduled. No further information was provided through the completion of the investigation. d) Resident #84 At approximately 11:28 AM on 01/22/24, an interview with Resident #84 was conducted, in which they stated, it is almost impossible to get a bath around here. Resident #84 stated they prefer bed baths because it hurts them to get up and go to the shower. At approximately 11:00 AM on 01/23/24, record review indicated that Resident #84 was scheduled for baths every Tuesday and Friday. Resident # 84 had been given two bed baths since 12/25/23. Those bed baths took place on 01/05/24 and 01/17/24. At approximately 11:20 AM on 01/23/24, Assistant Director of Nursing (ADON) #143 provided additional documentation indicating Resident #84 received bed baths on 01/04/24 and 01/19/24. According to the facility's shower schedule, Resident #84 should have received bed baths on 12/26/23, 12/29/23, 01/02/24, 01/05/24, 01/09/24, 01/12/24, 01/16/24, and 01/19/24. At approximately 11:23 AM on 01/23/24, ADON #143 confirmed out of eight (8) bed baths Resident #84 was scheduled to receive, only four (4) were completed. e) Resident #143 At approximately 11:18 AM on 01/22/24, an interview was conducted with Resident #143. Resident #143 stated I don ' t know when I ' m supposed to get my showers. I ' ve been asking but no one will tell me. It ' s been really hard to get any showers around here since I ' ve been here. At approximately 11:05 AM on 01/23/24, record review of Resident #143 indicated they were scheduled for showers every Monday and Thursday. Record review determined that, since 12/25/23, Resident #143 was given a shower on 01/01/24, 01/13/24/, two (2) bed baths on 01/15/24, and a shower on 01/18/24. Resident #143 stated during the interview they preferred showers and did not like bed baths. Resident #143 stated they did not know why they received the two (2) bed baths on 01/15/24 instead of a shower, and that staff did not give a reason. According to the facility's shower schedule, Resident #143 was scheduled to receive showers on 12/25/23, 12/28/23, 01/01/24, 01/04/24, 01/08/24, 01/11/24, 01/15/24, 01/18/24. At approximately,11:20 AM on 01/23/24, ADON #143 confirmed that of the eight (8) scheduled showers, only three (3) and two (2) bed baths were completed. ADON #143 also acknowledged that Resident #143 preferred showers to baths and could not provide any documentation supporting why bed baths were given against Resident #143's wishes.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation, record review, and staff interview, the facility failed to ensure the use of bed rails was in accordance...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation, record review, and staff interview, the facility failed to ensure the use of bed rails was in accordance with professional standards of practice. This deficient practice had the potential to affect four (4) of five (5) residents reviewed for the care area of bed rails. Resident identifiers: #155, #112, #118, #99. Facility census: 152. Findings included: a) Policy review The facility's policy titled Bed rails with effective date [DATE] and revision date [DATE] gave the following procedures: - Complete the Bed Rail Evaluation to determine the need for bed rails. - If the Bed Rail Evaluation determines that the patient would benefit from bed rails: - Review the risks and benefits of bed rails with the patient or, if applicable, the patient representative - Obtain informed consent from the patient or, if applicable, patient representative, prior to installation using the Consent for Use of Bed Rails form that is part of the Bed Rail Evaluation - Obtain physician or advanced practice provider (APP) order for use of a bed rail b) Resident #155 The following Unusual Occurrence was received by the Office of Health Facilities Licensure and Certification (OHFLAC) on [DATE] at 2:37 PM: On the evening of [DATE] at approximately 5:30 PM, resident [Resident #155's name redacted] was observed by nurse on unit to be absent of vital signs and CPR [cardio-pulmonary] resuscitation was initiated. EMS [Emergency Medical Services] arrived at the facility at approximately 5:57 PM and resumed CPR. Resident was transported [hospital name redacted] at that time. An investigation has been initiated due to potential entrapment of resident based on review of conflicting nursing documentation. Bed rail evaluations will be completed facility wide for all residents to ensure accuracy on [DATE] at 2:37 PM. Re-education will be initiated with licensed nurses regarding bed rail evaluations and timely documentation. A five-day follow-up will be sent with additional information. The follow-up received by OHFLAC on [DATE] stated as follows: On the evening of [DATE] at approximately 5:30 PM, resident [name redacted] was observed by nurse on unit to be absent of vital signs and CPR was initiated. EMS arrived at the facility at approximately 5:57 PM and resumed CPR. Resident was transported to [hospital name redacted] at that time. Mr. [name redacted] admitted to [facility name redacted] on [DATE] at approximately 3 PM. His discharge status had not been determined at this time. His past medical history included hypertension, DVT [deep vein thrombosis], PE [pulmonary embolus] on Eliquis, COPD [chronic obstructive pulmonary disorder], thyroid disease, osteoarthritis, and GERD [gastro-esophageal reflux disease]. At the hospital, he was determined to lack capacity and had a wife who was active in his care. Mr. [name redacted] was a full code. Nursing documentation related to the unresponsive event requiring CPR completed by LPN [Licensed Practical Nurse] and RN [Registered Nurse] on shift was conflicting due to charting. RN who first responded to the room and observed resident used the wording, head noted on bedrail and LPN who responded after, chin was stuck in bed rail. After reviewing documentation, an investigation was immediately initiated due to potential entrapment of resident. OHFLAC was notified at that time. Interviews with staff who worked on the unit on [DATE] revealed that all the staff were in the room at least once from 3PM-5:30 PM. Staff were providing care, providing hydration and snacks and repositioning resident in bed as needed during this period. The staff members report being in room at approximately 4PM or 4:30 PM because they observed his legs out of bed, repositioned him and put fall mats in place. The interviews and return demonstrations with the staff who responded to the room, including the two nurses, indicate that Mr. [name redacted] was laying facing the right side of the room toward the wall and his roommate's bed when they arrived to the room around 5:30PM. Mr. [name redacted]'s torso and thighs were still on the bottom part of the bed with his legs crossed which were hanging off the bed with feel on the ground. Mr. [name redacted]'s head was in a neutral position with right side of face/head resting on the mattress and his chin resting on the bottom of the bed rail. The bed was in the lowest position with approximately 30-45 degrees regular Fowler's position and bed rails in upright position. The staff report they could not roll the resident from bed as his chin was on the lowest side of the bed rail and he appeared unresponsive. The bed was moved to low Fowler's position. The two initial staff members who reported to the room, a nurse and CNA [certified nursing assistant], attempted to pick Mr. [name redacted] up from this position but were unable because his body was limp and too heavy. The nurse then went to the hallway and yelled for assistance. Two additional staff members, another nurse and CNA, reported to the room at that time. The four staff members were able to transfer Mr. [name redacted] to the floor. He was placed on a backboard and CPR was initiated. The crash cart and Mr. [name redacted]'s chart were retrieved by CNAs working on the unit who also called the Code Blue overhead and called 911. The nurse indicated CPR was continued until EMS arrived and assumed CPR. Mr. [name redacted]'s nurse notified his wife that he was found unresponsive by staff, CPR was initiated and EMS was transporting Mr. [name redacted] to the hospital. Staff statements revealed there was no apparent trauma to the resident's face, head or neck such as bruising, redness, swelling or abrasions. The statements also reveal no other part of Mr. [name redacted]'s face, head or throat were resting on or touching the bed rail. A bed rail evaluation was completed for Mr. [name redacted] that indicated use of bed rails was appropriate. Mr. [name redacted] was transported to [hospital name redacted] by EMS and was pronounced dead in the emergency department. His diagnosis noted was cardiopulmonary arrest and a review of his systems were noted which included, patient looks frail, pale, and no obvious open lesions or deformities or any signs of trauma. Mr. [name redacted]'s bed was taken out of service and was inspected by the maintenance team on [DATE] with no concerns indicated with bed, mattress or bed rails. A bed system measurement device test was completed on [DATE] with the assessment indicating pass with no concerns noted. The annual bed safety evaluation was completed on the bed on [DATE] by the maintenance team with no concerns noted. Roommate of Mr. [name redacted] who has capacity was interviewed and was not in room at time of event, but does state Mr. [name redacted] had visitors and staff were in and out of the room frequently from the time he admitted until the event occurred. Bed rail evaluations were completed on all residents who reside in the facility with no concerns noted on [DATE]. Re-education regarding bed rail evaluations, accurate and timely documentation was initiated with the licensed nurses on [DATE] with post test to validate understanding. The facility is not able to substantiate entrapment of resident based on investigation. The follow-up also contained interviews with several staff members. A statement and re-enactment of events was conducted with Registered Nurse (RN #125) on [DATE] and was reported as follows: [RN #125] demonstrated how the resident was positioned when he arrived at the resident's room: [RN #125] assumed a right sided lying position with her thighs and torso on the mattress and her legs were crossed and off of the bed; She then laid his chin on the lower rounded edge of the side rail. Her head was in a neutral position with the right side of the face/head resting on the mattress. The bed was in the lowest position, with approximately 30-45 degrees regular Fowler's position and side rails in the upright position. Upon questioning: [RN #125] indicated she and a CNA, [CNA #73], were the initial staff to enter the client's room. They could not just roll the resident from the bed as his chin was on the lowest portion of the bed rail and the resident appeared unresponsive. The bed was moved to a low Fowler's position. She then described that she and [CNA #73] attempted to pick the resident up from his position in the bed but they were unable, he was limp and too heavy. She then called for [CNA #16] and [LPN #58] to assist. The four of them were able to transfer the patient to the floor. He was placed on the CPR backboard and CPR was initiated. She asked [CNA #16] to announce Code Blue overhead, and [CNA #157] retrieved the patient chart; [RN #125] instructed her to call 911. [RN #125] indicated CPR was continued until EMS arrived and assumed CPR. [RN #125] reported she did not visualize any apparent trauma to the resident's face, head, or neck such as bruising, redness, swelling, or abrasions. A statement and re-enactment of events was conducted with Licensed Practical Nurse (LPN #58) on [DATE] and was reported as follows: [LPN #58] demonstrated how the resident was positioned when he arrived at the resident's room: [LPN #58] assumed a right sided lying position with his lower body off of the bed; his right buttock and legs were on the ground, he then laid his chin on the lower rounded edge of the side of the side rail. His head was in a neutral position with the right side of face/head resting on the mattress. The bed was in the lowest position, with approximately 25-30 degrees low Fowler's position and side rails in the upright position. Upon questioning: [LPN #58] reported the resident was picked up from the bed and floor by him and a male CNA [certified nursing assistant] and placed on the floor beside the bed. They could not just roll the resident from the bed as his chin was on the lowest portion of the bed rail and the resident unresponsive. Once on the floor [LPN #58] noted that the resident was not breathing. He was placed on the CPR [cardiopulmonary resuscitation] backboard and CPR was initiated. [LPN #58] reported he did not visualize any apparent trauma to the resident's face, head, or neck such as bruising, redness, swelling, or abrasions. The follow-up also contained emergency room records dated [DATE] which stated as follows: History of Present Illness: This [AGE] year-old male comes in to [hospital name redacted] with [EMS name redacted] EMS. He was found to be in full cardiac arrest from the [long-term care facility name redacted]. They stated that [long-term care facility name redacted] called and advised that he had only been there 6 hours and they found him in full cardiac arrest and began CPR and given fire as well as [EMS name redacted] brought him over. He had a total of 5 rounds of epinephrine while he was here including high-quality CPR. Patient was in evidently agonal rhythm when they intubated the patient and it appears that he had goo full breath sounds equal bilateral. The patient was cold mottled pupils were fixed and dilated. He was asystole on the monitor. He had no significant wall motion with looking at on the ultrasound despite CPR here and also another round of epinephrine. Patient had no change and no significant improvement. Thus he was pronounced at 1832. (Note typed as written). The review of systems stated: Constitutional symptoms: Patient looks frail pale and no obvious open lesions or deformities or any signs of trauma. Skin symptoms: Negative except as documented in HPI (history of present illness). On [DATE] at 11:30 AM, the Administrator provided evidence of the following inservices conducted beginning on [DATE]: Topic: Bed Rail Evaluations/Documentation Date: [DATE] 1. Bed rail evaluations should be completed on admissions, readmission, with a clinical change, with a mattress change, and quarterly. 2. Consents must be obtained when bed rails are determined to be appropriate for a resident. 3. Bed rail evaluations should be completed timely and should be accurate. 4. In the event bed rails need removed from bed, place a [specific name redacted] work order in the system and notify maintenance timely. 5. Bed rails can be considered a restraint and put a resident at risk for entrapment if they are not indicated as needed by the nursing team. 6. Bed rails should be in lowest position until an evaluation indicating use is completed, a consent form is obtained, an order from a provider is obtained and entered into the system. The care plan and Kardex must also indicate bed rails are in use once the bed rails have been raised. 7. Do not document on residents who have been discharged from the facility; if documentation needs completed that you were unable document before resident was discharged , please discuss with your supervisor. Review of Resident #155's medical records showed an admission note written by the facility's on-call service on [DATE] at 3:03 PM. The note stated in part, Patient was admitted to the facility today and is awaiting full H&P [history and physical] and review by the primary team. The nurse consulted [on-call service name redacted] to assess the patient, to review discharge medications and orders and to ensure safe transmission of care. Review of available paperwork and consultation with patient/nurse was completed to identify and manage high risk conditions and medications while awaiting evaluation by primary team. The note gave the following orders: - Obtain labs per facility protocol - Psychotropic medication orders quetiapine 25 mg [milligrams] nightly - Anticoagulant orders apixaban 5 mg twice daily - Fall precautions per facility policy Review of Resident #155's medical records also showed a progress note written on [DATE] at 6:13 PM, written by LPN #58, Around 17:35 while standing at med cart working on an admission I was alerted by the other nurse to come into room [room number redacted] upon entering room I noticed residents lower body was off the rt [right] side of bed and his chin was stuck in bed rail I also noticed he was not breathing. We then carefully got him unstuck placed resident on floor and placed resident on back board and began CPR, called code blue and called 911 we performed CPR for 20 minutes, [emergency medical service name redacted] EMS arrived and took over and then left with resident heading to [hospital name redacted]. (Note typed as written). Review of Resident #155's medical records also showed a progress note written on [DATE] at 6:58 PM, written by RN #125, On the evening of [DATE], at approximately 5:35 pm, this nurse and [CNA # 73] discovered a distressing situation in room [room number redacted] where the resident's lower body was positioned on the right side of the bed, unresponsive with head noted on bedrail. Efforts to seek help from [LPN #58] and [CNA #16] resulted in the resident being moved to the floor, but unresponsiveness persisted. CPR was initiated by [LPN #58], with this nurse swiftly retrieving the crash cart and [CNA #16] calling 911. The AED [Automated External Defibrillator] was applied, and additional support from [RN #76], [LPN #47], and [CNA #126] joined the coordinated response. Despite resuscitation attempts, the resident's pulse became weak and eventually absent. EMS took over at 5:57 pm, following CPR protocols and transporting the resident to [hospital name redacted]. [RN #125] communicated with [RN #119] and [Director of Nursing], throughout the critical events, highlighting the urgent and collaborative nature of the situation. On [DATE] at 10:40 AM, RN #125 wrote the following note, Bed Rail evaluation completed. Bed Rail(s) in use no gap was found between head or foot board and mattress. Patient observed in bed without bed rails in the up position or other rail devices. Results: Not able to independently able to turn side to side, Not independent in Moving up and down in the bed, Not able to independently to pull self from laying to sitting position, not able to balance self while transferring to and from bed, Not able to independently support self Unable to independently Enter/Exit bed safely Unable to independently transfer safely to and from bed, Enabler alternative(s) failed, Outcome(s): Symptoms that contribute to the Resident's Need to use an Enabler Balance deficit Leaning left Leaning right Unable to support trunk in upright position Weakness with assistance rail served as an enabler with turning side to side/holding self to one side (for comfort, ADL [activities of daily living]/continence, pressure redistribution, etc.) with assistance rail served as an enabler with moving up and down in bed. with assistance rail served as an enabler with pulling self from laying to sitting position. with assistance rail served as an enabler with improving balance. Resident was observed in bed with the bed rail(s) in the up position or other rail devices in use to determine potential benefit as enabler, Risk factors evaluated Risk factors were reviewed with the resident/resident representative. Care plan updated. Final determination was that Rails will be implemented. Type of rail, bar or pole: l [left] and r [right] upper rails, zone 1 Left upper Right upper Zone 1 intervention(s) include: care plan updated and consent obtained and Physician order obtained. (Note typed as written.) RN #125 had also written a lift transfer evaluation on [DATE] at 10:40 AM and an oral health evaluation on [DATE] at 10:44 AM. A nursing note written by RN #125 on [DATE] at 10:10 AM stated, admission assessments were completed by this nurse on [DATE] at 3:03 PM. However, they were documented on [DATE] beginning at 10:03 AM. On [DATE] at 10:00 AM, the Assistant Director of Nursing (ADON) was asked for a consent for bed rails and a physician's order for bed rails for Resident #155. The ADON provided a blank consent with the resident's name on it and a blank determination of capacity with the resident's name on it. The ADON stated the physician had not yet evaluated the resident to determine if he had capacity to make his own medical decisions. The ADON provided a Consent for Use of Bed Rails for Resident #155 dated [DATE]. Resident #155's representative had given verbal consent for the use of bed rails. The ADON stated this consent was from the resident's previous admission. He had been discharged to home on [DATE] after this admission. The ADON also stated physician's orders had not been entered for Resident #155's admission on [DATE]. She agreed Resident #155 would need a new consent and new order for bed rails for this admission on [DATE]. On [DATE] at 10:27 AM, the ADON confirmed the facility's policy to obtain consent and orders for bed rails before having bed rails applied to beds. The ADON confirmed consent and orders had not been obtained for Resident #155 before bed rails were utilized on his bed. The ADON also confirmed Resident #155's bed rail assessment had been documented the day after his admission and transfer to the hospital. No further information was provided through the completion of the survey. c) Resident #112 The resident was observed to have bed rails on her bed on [DATE] at 11:45 AM. The resident was in the hallway, ambulating with a walker. The resident had a bed rail assessment performed on [DATE] indicating the resident would benefit from bed rails to assist with turning and repositioning. Previous assessments, with the most recent one performed on [DATE], indicated bed rails were not to be used. During an interview on [DATE] at 1:50 PM, Unit Director #32 confirmed Resident #112 had siderails on her bed. Unit Director #32 also confirmed the resident did not have a physician's order for side rails. d) Resident #118 On [DATE] at 11:35 AM, Resident #118 was observed in bed with bed rails up. Review of the resident's physician's orders showed a current order for bed rails to assist with turning and repositioning. Review of Resident #118's electronic health records showed the resident had bed rail assessments performed since [DATE], indicating bed rails were to be used to assist with turning and repositioning. The bed rail assessments were performed quarterly, except for between [DATE] and [DATE], when no bed rail assessments were performed. During an interview of [DATE] at 12:15 PM, the Administrator and Assistant Director of Nursing confirmed Resident #118 did not have quarterly bed rail assessments performed between [DATE] and [DATE]. No further information was provided through the completion of the investigation. E) Resident #99 At approximately 2:00 PM on [DATE], a record review was conducted for Resident #99 concerning bed rails. During the record view, it was discovered Resident #99 had bed rails, with no orders for them, since 2022. Record review indicates no quarterly bed rail assessments were completed for Resident #99 for 2022 or 2023. Resident #99 also had two significant changes in condition in 2022, at which time, no bed rail assessments were completed. At approximately 3:13 PM on [DATE], the Assistant Director of Nursing (ADON) #143 confirmed Resident #99 had bed rails installed with no orders, and no assessments completed in 2022 or 2023.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

. Based on observation, resident, family, and staff interviews, the facility failed to ensure palatable food. Hot and cold food were outside the palatable temperatures at the time of service. This ha...

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. Based on observation, resident, family, and staff interviews, the facility failed to ensure palatable food. Hot and cold food were outside the palatable temperatures at the time of service. This had the potential to affect all residents receiving nutrition from the kitchen. Resident identifiers: #84, and #21 Facility Census: 152. Findings include: a)Resident #84 At approximately 11:30 AM on 01/22/24, an interview was conducted with Resident #84. During the interview, Resident #84 stated their food was often cold when it arrived to their rooms during meal times. b) Resident #21 During an interview on 01/22/24 at 1:45 PM, Resident #21's family member stated they visited the resident frequently. They stated Resident #21's food was sometimes cold when they received it. c) Temperatures At approximately 1:36 PM on 01/23/24, an observation was made of Dietary Manager (DM) #74 taking the food temperatures of a tray delivered to the floor. The food being served was Tomato Soup and Mandarin Oranges. The temperature obtained by DM#74 of the tomato soup was 115 degrees Fahrenheit. The temperature obtained by DM #74 of the mandarin oranges was 60 degrees fahrenheit. DM #74 confirmed the temperatures for the food. At approximately 1:57 PM on 01/23/24, DM #74 confirmed during an interview and by policy review, the correct serving temperatures were 135 degrees fahrenheit for hot foods and 41 degrees fahrenheit for cold foods. DM #74 confirmed that the tomato soup and mandarin oranges were outside of the safe ranges for serving.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

. Based on record review and staff interviews, the facility failed to ensure Resident #21's medical record was complete and accurate. The meal percentages documented by nurse aides in the task report ...

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. Based on record review and staff interviews, the facility failed to ensure Resident #21's medical record was complete and accurate. The meal percentages documented by nurse aides in the task report and by nurses on the medication administration record (MAR) did not match. This was true for one (1) of twelve (12) residents reviewed in the complaint sample. Resident identifier: #21 Facility census: 152. Findings included: a) Resident #21 At approximately 3:00 PM on 01/22/24, a review of Resident #21's medical record revealed, meal percentages documented by nurse aides on the task reports did not match the percentages documented by nurses in the MAR, when documenting for the order pertaining to meals. The following days and times have discrepancies between the task report and the MAR: 01/01/24: MAR- 75% eaten at 8:00 AM and no documentation for the following two meals. Task report- 25% eaten at 12:24 PM x2. 01/02/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- 75% eaten at 12:48 PM x2. No documentation of a third meal. 01/03/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- no documentation for this day. 01/04/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- 75% eaten at 8:00 AM and 12:00 PM. No documentation for a third meal. 01/05/24: MAR- 25% eaten at 8:00 AM, 75% eaten at 12:00 PM, and 50% eaten at 5:00 PM. Task report- 100% eaten at 2:58 PM x2. 75% eaten at 6:51 PM 01/06/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- 75% eaten at 12:28 PM x2. No documentation of a third meal. 01/07/24: MAR- 25% eaten at 8:00 AM, 75% eaten at 12:00 PM, 50% eaten at 5:00 PM. Task report- Refused at 11:02 AM, refused at 2:55 PM, and 25% eaten at 7:05 PM. 01/08/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- No documentation for this day 01/09/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- No documentation for this day. 01/10/24: MAR- 75% eaten at 8:00 AM. No documentation for the rest of the day. Task report- 100% percent eaten at 11:41 AM x2, and 75% eaten at 5:21 PM. 01/11/24: MAR- 50% eaten at 8:00 AM. No documentation for the rest of the day. Task report- 25% eaten at 2:36 PM and 100% eaten at 6:51 PM. 01/12/24: MAR- 25% eaten at 8:00 AM, 50% eaten at 12:00 PM, 50% eaten at 5:00 PM. Task report- No documentation for the day. 01/13/24: MAR- 50% eaten at 8:00 AM, 12:00 PM. Task report- 75% eaten at 9:21 AM and 1:18 PM. 01/14/24: MAR- 50% eaten at 8:00 AM, 12:00 PM Task report- 75% eaten at 9:25 AM and 2:45 AM. 01/15/24: MAR- 50% eaten at 8:00 AM, 12:00 PM. No documentation for third meal. Task report- 25% eaten at 12:33 PM, 75% eaten at 12:33 PM, 25% eaten at 6:42 PM. 01/16/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- 100% eaten at 8:00 AM, 100% eaten at 12:00 PM, 75% eaten at 5:26 PM. 01/17/24: MAR- 50% eaten at 8:00 AM and 5:00 PM. Task report- 75% eaten at 9:10 AM and 6:25 PM. 01/18/24: MAR- 50% eaten at 8:00 AM, 12:00 PM. Task report- 75% eaten at 9:15 AM and 1:02 PM. 01/19/24: MAR- 75% eaten at 8:00 AM. Task report- 25% eaten at 12:26 PM. 01/20/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 0 % eaten at 5:00 PM. Task report- 0% eaten at 11:15 AM, 25% eaten at 11:51 AM, and 0% eaten at 5:39 PM. 01/21/24: MAR- 50% eaten at 8:00 AM, 0% eaten at 12:00 PM, 50% eaten at 5:00 PM. Task report- 75% eaten at 11:01 AM and 50% eaten at 11:21 AM 01/22/24: MAR- 50% eaten at 8:00 AM, 12:00 PM, and 5:00 PM. Task report- 75% eaten at 9:14 AM, 12:00 PM, and 6:43 PM. At approximately 1:10 PM on 01/23/24, the Assistant Director of Nursing (ADON) #143 confirmed the discrepancies between the MAR and the task report.
Sept 2023 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

Based on record review and staff interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. Pain medication was administered ...

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Based on record review and staff interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. Pain medication was administered outside the prescribed time period for one (1) of three (3) residents receiving scheduled pain medications who were reviewed during the complaint investigation. Resident identifier: #44. Facility census: 150. Findings included: a) Resident #44 The facility's policy titled, Medication: Administration: General, with effective date 01/01/04 and revision date 06/01/21 stated medication doses will be administered within one (1) hour of the prescribed time unless otherwise indicated by the prescriber. Review of Resident #44's physician's orders showed an order for oxycodone-acetaminophen (Norco) 5-325 milligrams (mg), twice a day for wound pain, at 9:00 AM and 9:00 PM. The resident's Medication Administration Audit Report showing when medications were administered was reviewed for the past week. According to the Medication Administration Audit Report, the resident's Norco scheduled at 9:00 PM had been given late four (4) times in the last week. On 09/20/23, Resident #44's Norco was given at 10:27 PM. On 09/21/23, Resident #44's Norco was given at 11:01 PM. On 09/22/23, Resident #44's Norco was given at 10:30 PM. On 09/23/23, Resident #44's Norco was given at 11:26 PM. During an interview on 09/25/23, the Assistant Director of Nursing confirmed Resident #44's 9:00 PM dosage of Norco had been administered outside the prescribed time period at the above-mentioned dates and times.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure as needed (PRN) orders for psychotropic drugs were lim...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to ensure as needed (PRN) orders for psychotropic drugs were limited to 14 days or, if the attending physician or prescribing practitioner believed that it was appropriate for the PRN order to be extended beyond 14 days, the rationale was documented in the resident's medical record and the duration for the PRN order was indicated. This was a random opportunity for discovery during the complaint investigation process. Resident identifier: #150. Facility census: 150. Findings included: a) Resident #150 Review of Resident #150's physician's orders showed an order written on 08/06/23 for diazepam (Valium) 7.5 mg, every eight (8) hours as needed for anxiety. The medication continued until the resident's discharge on [DATE]. Review of Resident #150's Medication Administration Record (MAR) for September 2023 showed the resident took diazepam once a day on 09/01/23 through 09/6/23 and on 09/08/23. The resident took diazepam twice a day on 09/06/23 and 09/07/23. During an interview on 09/25/23 at 1:30 PM, the Assistant Director of Nursing (ADON) confirmed Resident #150's diazepam had been prescribed for longer than 14 days and the physician had not documented the rationale for extending the order for longer than 14 days or provided a duration for the order.
Sept 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observation, staff interview and policy review the facility failed to respect the Residents right to be treated with respect and dignity. This was a random opportunity for discovery. Resident...

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Based on observation, staff interview and policy review the facility failed to respect the Residents right to be treated with respect and dignity. This was a random opportunity for discovery. Resident Identifier: #75. Facility Census: #149 Findings included: a) Resident #75 On 09/11/23 at 11:55 AM, observation was made by this surveyor as Certified Nurse Aid (CNA) #184 was assisting Resident #75 with him noon meal and was standing while feeding him. This was confirmed with the CNA and she stated I didn't know that, at which time the Surveyor explained to her that she must get a chair and sit to assist residents with feeding. Facility Policy for Feeding a Patient/Resident, revision date of 06/01/21 states . 6. Sit in chair at eye level with the patient . This was confirmed with Nurse-Unit Manager Director Registered Nurse #33 on 09/11/23 at 11:59 AM.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

b) Resident #4 On 09/11/23 at 1:54 PM record review shows Resident #4 fell and was found on the floor in her room on 08/12/23 at 7:15 AM. This was an unwitnessed fall. She was bleeding from her right ...

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b) Resident #4 On 09/11/23 at 1:54 PM record review shows Resident #4 fell and was found on the floor in her room on 08/12/23 at 7:15 AM. This was an unwitnessed fall. She was bleeding from her right cheek and right temple. Further review shows the physician on call was not made aware of the fall until 9:45 AM on 08/12/23, two (2) hours and thirty (30) minutes later. A new order was received to transfer the Resident to the emergency room for evaluation, as the Resident was still bleeding from her right cheek and right temple. This delay in notifying the physician caused a delay in treatment. During an interview with Licensed Practical Nurse (LPN) #89 on 09/11/23 at 2:40 PM, she states she assessed the Resident at the time she was found and never left her side until the Physician was notified and an order was received to transfer the Resident to the local emergency room for evaluation. A random spot check of documentation of the Medication Administration Audit Report shows otherwise. This documentation shows that LPN #89 did in fact leave the residents' side to administer medications to Resident #86 at 8:22 AM, Resident #1 at 8:59 AM, and Resident #29 at 9:06 AM. This was confirmed with LPN #89 who stated she did administer medications to the other residents but was checking back and forth on the Resident. This was confirmed with the Administer on 09/11/23 at 3:15 PM. Based on medical record reviews and staff interviews, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. This was true for two (2) of four (4) residents reviewed for a complaint survey. The physician's orders were not followed for Resident #146 and Resident #4 had a delay in treatment. Resident identifiers: #146 and #4. Facility census: 150. Findings included: a) Resident #146 During a medical record review on 09/11/23 for Resident #4, it was discovered there was an order on 08/27/23 to obtain an appointment with the wound care clinic. If the wound clinic did not contact the facility within three (3) days, the facility was to contact the wound clinic to obtain an appointment. On 09/11/23 there had been no appointment scheduled at the wound clinic for Resident #146. In an interview with the Director of Nursing (DON) on 09/11/23 at 2:10 PM, verified the appointment had not been scheduled at the wound clinic for Resident #146.
Apr 2023 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

. Based on observation and staff interview the facility failed to ensure a safe, clean, comfortable and homelike environment. This was a random opportunity for discovery, and had the potential to affe...

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. Based on observation and staff interview the facility failed to ensure a safe, clean, comfortable and homelike environment. This was a random opportunity for discovery, and had the potential to affect a limited number of residents currently residing in the facility. Facility census 154. Findings included: a) Shower room An observation of the shower room on the first floor on 04/17/23 at 11:43 AM, found the following: * Multiple broken and/or missing tile on the shower walls. * The handle used to turn the shower on and off with, was pulled off of the wall exposing a hole. * There were holes on the bottom of the shower walls. * The toilet was soiled inside the bowl with brown/reddish stains. * The lights in the middle of the room did not work, leaving the room very dim. * A wet used bar of white soap was on the countertop by the sink. * A comb with gray hair in it was on the sink countertop. * Only one (1) shower stall was being used the other three (3) were cluttered up with approximately 10-15 blue and white pillows on top of a shower bed. *Wedges Blue in color were sitting on top of the shower chairs. *Five (5) IV poles stacked together, and the poles were rusty. These observations were confirmed with Certified Occupational Therapy Assistant (COTA) #174 on 04/17/23 at 12:00 PM. These observations were confirmed with the Director of Nursing (DON) on 04/17/23 at 12:04 PM. b) Medication room An observation of the Medication storage room with Licensed Practical Nurse #118 on 04/17/23 at 8:10 PM, found there was missing sheet rock on the wall behind the door with exposed plumping and wires. There was brown substance running down the walls from the ceiling. Resident clothing hanging from a shelf, laying on the countertop, pillow on the top of the cabinets, and a black suitcase. .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

. Based on observation, record review, and staff interview the facility failed to provide pressure ulcer treatments which were consistent with professional standards of practice to promote healing and...

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. Based on observation, record review, and staff interview the facility failed to provide pressure ulcer treatments which were consistent with professional standards of practice to promote healing and prevent infection for two (2) of four (4) residents reviewed for pressure ulcer care. Resident #80 did not receive all the ordered treatments for pressure ulcers and proper infection control measures were not maintained during wound care for Resident #6. This was true for two (2) of Four (4) sampled residents. Resident identifiers: #80, #6. Facility census: 154. Findings Included: a) Resident #80 A review of Resident #80's medical record found, an order with start date of 03/02/23, and end date 03/15/23 to treat unstageable pressure ulcer to sacrum as follows: cleanse with wound cleaner, pat dry, apply sure prep to peri-wound where adhesive will cover, apply maxorb extra alginate dressing every day shift every 3 day(s) and as needed for loose or saturated dressing. Further review of the record review found an active order with a start date of 03/15/23 to treat Stage 3 pressure ulcer to sacrum as follows: cleanse with wound cleaner, pat dry, apply sure prep to peri-wound and area where adhesive will cover, and apply allevyn dressing. Change every 3 days, every day shift every 3 day(s) and as needed for loose or saturated dressing. Resident had diagnosis of Pressure Ulcer to the Scrum, Stage III present since 10/14/22. Review of the Resident's Treatment Administration Record (TAR) showed wound care treatments were not provided every three days as ordered to the pressure ulcer located on the Resident's sacrum with no documentation of refusal for the following dates in March and April 2023: 03/09/23 03/18/23 04/11/23 04/14/23 During an interview on 04/18/23 at 2:01 PM the Assistant Director of Nursing (ADON) verified the treatments for the Pressure Ulcer were not completed every three (3) days as ordered. The ADON stated, That made him [Resident #80] go along time in between dressing changes for those weeks it got missed. b) Resident #6 A review of Resident #6's medical record, showed a current order to cleanse an unstageable pressure ulcer on the right medial heel with normal saline, pat dry and apply sure prep to peri-wound. Apply a nickel thick layer of Santyl, Maxorb 2 (alginate dressing), cover with 4x4 gauze, and secure with rolled gauze, daily every day shift and as needed. On 04/18/23 at 10:48 AM, observation for the pressure ulcer care on the Resident's right heel showed the Assistant Director of Nursing (ADON) failed to provide a sanitary environment for treatment. The ADON failed to clean and disinfect the over the bed table prior to placement of supplies used during wound care. After wound care was completed, the ADON gathered five (5) un-used 4x4 gauze sponges and returned them to treatment cart in the hallway. During an interview on 04/18/23 at 11:10 AM, the ADON was asked if she cleaned the over the bed table prior to starting wound care? The ADON stated No. The ADON was then asked if the unused supplies should have been returned to the treatment cart from the residents room? The ADON stated Oh, no they should not have been taken out of the room, they were probably contaminated and discarded the 4x4 gauze sponges into the trash. .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to have accurate documentation concerning the time a one-time order for a medication was administered to a resident. This was a random ...

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. Based on record review and staff interview the facility failed to have accurate documentation concerning the time a one-time order for a medication was administered to a resident. This was a random opportunity for discovery. Resident identifier: #49 and #79. Facility census 154. Findings included: a) Resident #49 During a review of medical records belonging to Resident #49 it was noted on 04/13/23 Licensed Practical Nurse (LPN) #82 signed out a vial of Lorazepam at 7:45 AM and documented it given at 7:45 AM. However, the nursing note stated the Lorazepam was given at 11:26 AM. On 04/18/23 at 1:38 PM, The Director of Nursing (DON) agreed LPN #82 should have stated what time it was really given in the nursing note. The DON said LPN #82 used the vial of Lorazepam for two (2) different residents, Resident #79 and Resident #49 instead of using one for each resident and wasting the other half of the medication. b) Resident #79 During a review of medical records belonging to Resident #79 it was noted that on 04/13/23 Licensed Practical Nurse (LPN) #82 signed out a vial of Lorazepam at 7:45 AM and documented it given at 7:45 AM. However, the nursing note stated the Lorazepam was given at 11:26 AM. On 04/18/23 at 1:38 PM DON agreed LPN #82 should have stated what time it was really given in the nursing note. The DON said LPN #82 used the vial of Lorazepam for two (2) different residents, Resident #79 and Resident #49 instead of using one for each resident and wasting the other half of the medication. .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

. Based on observation, staff interview, and record review the facility failed to ensure the Transitional Care Unit remained free from accidents and hazards. The medication storage room door was left ...

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. Based on observation, staff interview, and record review the facility failed to ensure the Transitional Care Unit remained free from accidents and hazards. The medication storage room door was left open potentially allowing access of the various contents to Residents. This failed practice was a random opportunity for discovery and had the potential to affect more than a limited number of Residents. Facility census: 154. Findings Included: a) TCU Unit During an hour off visit on 04/17/23 at 7:50 PM, observation was made on the Transition Care Unit (TCU) of the medication storage room door propped open with a red biohazard trash can. At that time, no nursing staff were present in the medication room. Licensed Practical Nurse (LPN) # 118 and LPN #138 were both out of site of the room passing medications in the hallway. On 04/17/23 at 8:07 PM , an observation was made of Resident #118 wandering the hall carrying an open box of fig bars. LPN #138 attempted to take the fig bars without success. LPN #138 stated they were not the facility's and she had gotten them out of another resident's room. LPN #138 stated she walks the hallway all the time and snatches things up. On 04/17/23 at 8:10 PM, LPN #118 was asked to come to the medication (med) storage room. LPN #118 was asked if the door to the med room was always left open? LPN #118 replied, I don't know who opened the door, but it shouldn't be. The Med storage room door was propped open with a red biohazard trash can. The trash can contained used gloves, processed covid tests, several syringes, and tubing vials from lab draws. Other items within the Med storage room that could have been accessible to a resident were as follows: Clear plastic storage box labeled Omnicell Box laying out on the counter that contained the following medications: (2) Benadryl 50mg/ml vials, (2) glucagon hypo kit, (2) Insta -glucose 40%, (2) Vitamin K 10mg/ml, Epinephrine 1:1000, Nitroglycerine 0.4mg, (2) Ammonia inhalants, (2) Narcan 0.4mg/ml. The box was not locked and not secured to counter. Plastic bins lined the walls containing IV supplies: needles, tubing, and bags of saline. Container of Rx Destroyer (self-contained drug disposal system that uses an active carbon solution to break down, dissolve, and neutralize a wide range of unwanted and non-hazardous medications.) on the counter. The label on the back of the container showed to keep out of reach of children. Material Data Safety sheet provided by the facility stated first aid measures for skin contact to wash with plenty of soap and water. Eye contact rinse cautiously with water for several minutes. If ingested rinse mouth, do not induce vomiting. Obtain medical attention immediately. Most important symptom is skin irritation. When handling the product wash hands thoroughly and provide good ventilation. Keep in original container and closed when not in use. LPN #118 verified it is where they waste all mediations not used. Unlocked wall cabinet with un-opened bottles of over-the-counter medications such as aspirin, vitamins, and stool softener. Medication refrigerator did not have an outside lock and was found to have to a vial of 2mg Ativan laying inside on shelf (not locked within the attached lock drawer). An opened bottle of nystatin swish and swallow was in the refrigerator door belonging to Resident #146. Several insulin pens, vials of insulin and vaccines were also in the refrigerator. Record review of the facility's policy titled Controlled Drugs: Management of, revised on 04/01/22, showed: Controlled substances will not be accessible to other than licensed nursing staff, pharmacy, and medical staff (i.e, physicians, advanced practice providers) designated by the center. All controlled substances are stored under double lock, separate from other medications. Access to keys for controlled substances double locked box/cabinet for each medication cart is limited to licensed nursing staff. On 04/18/23 at 9:14 AM the Director of Nursing (DON) stated the door should never be left open. The DON verified the controlled substances should be always secured by 2 locks, and the med room door is one of them. On 04/18/23 the only wandering resident was verified by the DON to be Resident #118 for the TCU. The census on the TCU was 26. .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

. Based on record review and staff interview the facility failed to ensure a procedure that assured the accurate acquiring, receiving, dispensing, and administering of controlled medications. This was...

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. Based on record review and staff interview the facility failed to ensure a procedure that assured the accurate acquiring, receiving, dispensing, and administering of controlled medications. This was a random opportunity for discovery and had the potential to affect a limited number of residents that currently reside in the facility. Resident Identifiers: #159, #160, #49 and #79. Facility census 154. Findings included: a) Resident # 159 A review of the medical records for Resident #159, found he was ordered to receive Norco (an opioid) for pain relief. On 09/27/23 Resident #159 was transferred to a local hospital after receiving Narcan (which is used for people who have overdosed on an opioid). Resident #59 recieved the Narcan after the application of a new fentanyl patch and he was found to be unresponsive. The controlled substance log for Resident #159's norco was requested so it could be reviewed to determine when and how many norcos he received prior to being found unresponsive. On 04/19/23 at 10:10 AM, the Assistant Director of Nursing (ADON) stated a report of misappropriation of a medication was filed. The ADON stated the controlled substance log for Resident #159's Norco could not be located and they had no way to determine how many norco's Resident #159 had remaining. There was a late entry nursing note, which was entered into the record after surveyor intervention, which stated Resident #159's norco was on hold. b) Resident# 160 A review of medical records found Resident #160 had an order for Oxycodone Oral Concentrate 100 mg per five (5) ml. Give 0.25 ml every four (4) for End of Life care. A review of the controlled substance log for this medication found on 04/13/23 and 04/14/23 Licensed Practical Nurse #138 signed out the liquid Oxycodone a total of five (5) times at 4:00 PM, 8:00 PM, 12:00 AM, 4:00 AM, and 6:00 AM and failed to document it as given on the Medication Administration Record (MAR). On 04/19/23 at 9:12 AM, the ADON agreed the medication was signed out but was not documented on the MAR. c) Resident# 49 A tour of the medication storage room on 04/17/23 at 8:10 PM with Licensed Practical Nurse # 118, found a vial of unopened Lorazepam in a clear bag laying on top of the affixed locked drawer. LPN #118 said the Lorazepam should have been in the locked drawer. On 04/18/23 at 8:12 AM, the Assitant Director of Nursing (ADON) and the Director of Nursing (DON) were asked about the Lorazepam not being under a double lock system. The DON stated it was now in the locked drawer. The DON was asked how the Lorazepam was being accounted at every shift change. The DON said it was not being counted. On 04/18/23 at 1:38 PM, the DON provided a form used to sign out controlled medication. The form was missing the lot number and expiration date of the vial of Lorazepam used for Resident #49. The DON said LPN #82 used the vial of Lorazepam for two (2) different residents, instead of using one for each resident and wasting the other half of the medication. On 04/19/23 at 11:14 AM, the DON provided an audit of the OMNI machine and it only showed one (1) Lorazepam in stock when there was now two (2). d) Resident # 79 On 04/18/23 at 1:38 PM DON provided a form used to sign out for controlled medication. The form was missing the lot number and expiration date of the vial of Lorazepam used for Resident #79. DON said the LPN #82 used the vial of Lorazepam for two (2) different residents, instead of using one for each resident and wasting the other half of the medication. On 04/19/23 at 11:14 AM DON said she is re-educating the nursing staff on making sure the medication given is not shared medications between residents. .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

. Based on observation, staff interview, and record review the facility failed to ensure the medications were properly stored in a secure sanitary environment on the transition care unit. The medicati...

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. Based on observation, staff interview, and record review the facility failed to ensure the medications were properly stored in a secure sanitary environment on the transition care unit. The medication room contained non-relevant items, and the door was left open potentially allowing access to various medications including a controlled substance. This failed practice was a random opportunity for discovery and had the potential to affect more than a limited number of residents. Facility census: 154. Findings Included: a) TCU Medication Room Record review of the facility's policy titled Controlled Drugs: Management of, revised on 04/01/22, showed: Controlled substances will not be accessible to other than licensed nursing staff, pharmacy, and medical staff (i.e., physicians, advanced practice providers) designated by the center. All controlled substances are stored under double lock, separate from other medications. Access to keys for controlled substances double locked box/cabinet for each medication cart is limited to licensed nursing staff. Record review of the facility's policy titled Storage and Expiration Dating of Medication and Biologicals, from the Long-Term Care Facility's pharmacy Services and Procedure manual, revised on 07/21/22, showed: Controlled substances stored in the refrigerator must be in a separate container and double locked. During an hour off visit on 04/17/23 at 7:50 PM, an observation was made on the Transition Care Unit (TCU) of the medication storage room door propped open with a red biohazard trash can. At that time, no nursing staff were present in the medication room. Licensed Practical Nurse (LPN) # 118 and LPN #138 were both out of site of the room passing medications in the hallway. On 04/17/23 at 8:07 PM observation was made of Resident #118 wandering the hall carrying an open box of fig bars. LPN #138 attempted to take the fig bars without success. LPN #138 stated they were not the facility's and she had gotten them out of another resident's room. LPN #138 stated she walks the hallway all the time and snatches things up. On 04/17/23 at 8:10 PM, LPN #118 was asked to come to the medication (med) storage room. LPN #118 was asked if the door to the med room was always left open? LPN #118 replied, I don't know who opened the door, but it shouldn't be. The Med storage room door was propped open with a red biohazard trash can. The Medication refrigerator did not have an outside lock and was found to have to a vial of Ativan 2mg/ml laying inside on shelf in a ziplock bag (not locked up within the attached lock drawer). LPN #118 was questioned by surveyor if the Controlled Substance should be locked up? LPN #118 was shocked that the Ativan was laying on shelf in unlocked refrigerator and stated Ohhh, yea that's not good. Residents clothing was stored in the medication room. LPN #118 stated the shirt had belonged to a resident that was discharged , and housekeeping brought the shirt to give back to family if they came after hours. LPN #118 agreed the shirt should not be in the med room and said she would remove it. A pair of sweatpants was lying on the counter and LPN #118 sated she did not know where they came from, or who they belonged to. A black party hat was laying in the floor in the corner by the door. A Microwave was found on the counter where medications were prepared. The microwave was dirty inside with yellow, red substances that appeared to be food splatters. LPN #118 stated she guessed staff use it but she has never used it, and has no explanation why the microwave was in the medication room. A positioning gel pillow was on the top shelf, unknown if the pillow was clean or sanitized. On 04/18/23 at 9:14 AM the Director of Nursing (DON) stated there should not be a microwave in the med room and the door should never be left open. The DON verified the controlled substances should be secured by two (2) locks at all times and the med room door is one of them, so it needs to be locked and kept closed. The DON stated, The med storage room shouldn't be used as a closet or break room, this will be taken care of. .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

. Based on observation and staff interview the facility failed to ensure drink and food carts used to deliver drinks and food to the residents were clean, safe, and sanitary. This was a random opportu...

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. Based on observation and staff interview the facility failed to ensure drink and food carts used to deliver drinks and food to the residents were clean, safe, and sanitary. This was a random opportunity for discovery and had the potential to affect more than a limited number of residents who currently reside in the facility. Facility census 154. Findings included: a) Drink cart On 04/17/23 at 11:43 AM an observation of the drink cart found the cart was supposed to be shiny chrome, however, there was so much buildup of a black sticky substance covering the cart and on the wheels the chrome could barely be seen. This was verified with Dietary Aide (DA) #22 at the time of the observation. b) Food cart At 11:47 AM on 04/17/23 Dietary [NAME] #162 was pushing a silver food cart on the first floor containing meals for the residents. It was observed to have a large amount of unidentifiable dried food covering the food cart. When dietary [NAME] #162 was asked what was all over the cart, he replied cleaning the cart is not my job and he walked away from the food cart. On 04/17/23 at 11:55 AM, Dietary Manager took both carts back to the kitchen area and said she was going to clean the carts and told the staff she would be back shortly. At 4:07 PM on 04/17/23 observations in the back parking lot of the facility, found dietary staff were using a pressure washer to clean the food carts. On 04/18/23 at 8:45 AM, DM #56 stated all of the drink carts and food carts are clean and shiny now because they were all pressure washed yesterday. .
Aug 2022 18 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to ensure Physician orders for scope of treatment (POST) forms ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to ensure Physician orders for scope of treatment (POST) forms were fully completed and accurately represented the resident and/or responsible party's wishes. This was true for Two (2) of Two Residents reviewed for the care area of advance directives. Resident Identifiers: #72 and #48 Facility Census: 144 Findings included: a) Resident #72 On [DATE] at 2:33 PM while reviewing advanced directives, it was noted that the Physicians Orders for Scope of Treatment form (POST) for Resident #72 was not completed correctly. The Post reflects the Resident is to have Cardiopulmonary Resuscitation (CPR), full interventions, feeding tube long term and Intravenous Fluids (IVF) for a trial period of no longer than _______ (no time period entered). In Section C, Medically Administered Fluids and Nutrition the trial period for IVF was left blank. The POST was consented by the Residents' surrogate by telephone which requires confirmation and signature by two witnesses. There is only one witness signature on the POST. This was confirmed with the Director of Nursing on [DATE] at 2:35 PM. No additional information was provided. b) Resident #48 On [DATE] at 1:15 PM, the POST form was reviewed for Resident #48. There was only one (1) witness signature, which was the facility physician, noted on the POST form when verbal consent was obtained from the Medical Power of Attorney (MPOA). On [DATE] at 3:46 PM, the Corporate Registered Nurse # 192 confirmed there should be two (2) witnesses's signatures when a verbal consent is obtained. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

. Based on medical record review and staff interview the facility failed to ensure the Minimum Data Set (MDS) was accurate in skin condition status for Resident #19. This was true for one (1) of 38 sa...

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. Based on medical record review and staff interview the facility failed to ensure the Minimum Data Set (MDS) was accurate in skin condition status for Resident #19. This was true for one (1) of 38 sampled residents. Resident Identifier: #19. Facility Census: 144. Findings Included: a) Resident #19 Review of Resident #19s medical record review found skin and wound evaluations dated 05/10/2022 which indicated the resident had the following skin conditions: --One (1) unstageable pressure ulcer on the left lateral malleolus. --Two (2) DTI ( Deep Tissue Injury) areas located on the right and left heel. --One (1) venous and arterial ulcer on the left dorsal foot. Further review of the medical record found a MDS with an assessment reference date (ARD) of 05/23/22. Review of this MDS found section M skin conditions indicated Resident #19 only listed one (1) DTI wound present. On 08/10/22 at 12:45 pm the Center Nurse Executive (CNE) reviewed the MDS with ARD of 05/23/22 for Resident #19. She confirmed the MDS was not coded correctly. It should have been coded for two (2) DTI wounds. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview, the facility failed to develop an accurate care plan for pressure ulcer treatment for one (1) of six (6) residents reviewed for pressure ulcers. Resident ...

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. Based on record review and staff interview, the facility failed to develop an accurate care plan for pressure ulcer treatment for one (1) of six (6) residents reviewed for pressure ulcers. Resident identifier: #152. Facility census: 144. Findings included: a) Resident #152 The care plan was reviewed with the Director of Nursing (DON) on 08/10/22 at 9:05 AM. The care plan focus/problem, dated 04/16/22 and revised on 05/10/22, noted the following: Resident has stage 4 to left buttock, DTI (Deep Tissue Injury) to left buttock and coccyx and a pressure ulcer, stage 1 to left trochanter. The DON confirmed the resident was admitted with 3 pressure areas: the DTI to the coccyx, the Stage four (4) to the left buttocks and a Stage 1 pressure ulcer to the trochanter, not four (4) pressure areas as stated in the care plan. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview, the facility failed to revise the care plan for Resident #42 in the care area of diagnosis for a foley catheter and skin conditions for Resident #77.This ...

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. Based on record review and staff interview, the facility failed to revise the care plan for Resident #42 in the care area of diagnosis for a foley catheter and skin conditions for Resident #77.This was true for two (2) of 38 residents reviewed during the long-term survey process. Resident Identifiers: #42 and #77. Facility Census: 144. Findings Included: a) Resident #42 On 08/08/22 at 1:27 PM, a review of Resident #42's care plan was completed. The review did not find a diagnosis for the use of the foley catheter. A progress note dated 05/31/22 at 1:45 PM states, Resident has had a decrease in urine output. Foley catheter placed per verbal order from (Name of facility Nurse Practitioner). 600 ml (milliliters) emptied from drainage bag. No complaints of pain. (Typed as written.) A review of the current physician's orders were completed on 08/09/22. A physician's order dated 05/31/22 states, Foley catheter 16 FR (french size of the foley catheter) with 10 cc (cubic centimeters) balloon to bedside straight drainage. (Typed as written.) On 08/09/22 at 1:27 PM the Director of Nursing (DON) stated the resident is following up with a urologist .we were waiting on a diagnosis from them .there is no diagnosis for the foley catheter at this time .the care plan has not been updated either. No further information was obtained during the survey process. b) Resident #77 Review of Resident #77's medical records showed the resident had a venous ulcer of the left leg. The venous ulcer had been identified on 4/25/22. The resident was receiving dressing changes to the left leg venous ulcer twice a day. Review of Resident #77's comprehensive care plan revealed a focus created on 03/29/21 which stated, Resident at risk for skin breakdown related to decreased mobility and has actual skin breakdown. Type: post-op [post-operative] surgical incision. Location: right leg. Edema to LLE [left lower extremity]. This focus had been revised on 08/10/2022. The care plan did not address the resident's current venous ulcer of the left leg. During an interview on 08/10/22 at 8:47 AM, the Director of Nursing confirmed Resident #77's comprehensive care plan did not address the venous ulcer of the left leg. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

. Based on record review, resident interview, and staff interview, the facility failed to ensure activities of daily living (ADL) care was provided to residents who were unable to carry out these acti...

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. Based on record review, resident interview, and staff interview, the facility failed to ensure activities of daily living (ADL) care was provided to residents who were unable to carry out these activities on their own. This deficient practice was true for one (1) of five (5) residents reviewed for activities of daily living. Resident identifier: #77. Facility census: 144. Findings included: a) Resident #77 Resident #77's comprehensive care plan stated the resident prefered showers but some times refused showers. Resident #77's bathing task report documented the resident had received only one (1) shower in the last thirty days. This shower was documented on 07/15/22. No shower refusals were documented on the bathing task report in the last 30 days. During an interview on 08/09/22 at 12:11 PM, Resident #77 stated she would like to receive more showers but stated she thought it was easier for the staff to give her bed baths. She was unable to recall how often she had received showers or when her last shower was given. Review of the shower schedule showed Resident #77 was scheduled to receive showers twice a week, on Tuesdays on Fridays. During an interview on 08/10/22 at 8:20 AM, the Director of Nursing stated the shower book, a notebook with handwritten documentation, showed Resident #77 had also received a shower on 07/13/22. Other than the showers documented on 07/13/22 and 07/15/22, no other showers for Resident #77 had been documented in the last 30 days. No further information was provided through the completion of the survey. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to ensure two (2) of six (6) residents reviewed for the care a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to ensure two (2) of six (6) residents reviewed for the care area of pressure ulcers received care, consistent with professional standards of practice for assessing and treating pressure ulcers. Resident identifiers: #152 and #45. Census: 144. Findings included: a) Resident #152 Record review found the resident was admitted to the facility on [DATE]. The resident did not have any pressure areas at the time of this admission. On 11/29/22 the resident was discharged to the hospital. On 12/01/22 the resident returned to the facility from a hospital stay. A nurses note written on 12/02/21 at 3:55 PM found the resident was assessed to have a DTI (Deep Tissue Injury) to the left thigh, the pressure ulcer was listed as present upon admission. A nursing note dated 12/02/21 at 3:55 PM: New admission skin assessment: resident is alert and in bed, requires assistance with turning and repositioning in bed. Skin assessment showed resident to have a sm (small) open healed area to sacrum, DTI (Deep Tissue Injury) to left rear thigh, open lesion to groin and left medial thigh. Resident is at risk for further skin breakdown r/t (related to) muscle weakness, AKD, COPD, morbid obesity, moderate intellectual disabilities, incontinent of bowel and bladder. call placed to (Name of Responsible Party) to make aware of areas and discuss plan of action, new orders received and care plan updated. Orders for treatment included: cleanse areas to left thigh medial with hydrating foam pat dry then apple Z-guard BID (twice a day) and prn (as needed.) every night shift. -Start Date12/02/2021 Deep Tissue Injury (DTI): Cleanse rear left thigh with Hydrating Foaming Cleanser and apply Hydraguard Protective Barrier. May apply loose, dry, protective covering if needed every shift for 14 Days. Start Date12/02/2021 The pressure ulcer was not treated until 12/03/21. The resident was discharged again to the hospital on [DATE] and returned to the facility on [DATE]. A skin wound evaluation completed for the 12/06/22 admission noted a pressure area a Deep Tissue Injury (DTI) to the left thigh (rear.) The wound measurements were as follows: area 38.3 cm, 11.4 cm length, 4.8 cm width. Depth was not applicable. This wound evaluation for this pressure area was not signed off by the nurse completing the assessment until 12/12/21. The areas for wound pain, orders, treatment, and further description were silent for any information. On 04/01/22 the resident was discharged to the hospital. The last description of the pressure area to the left buttock was completed on 03/31/22. The wound was now described as an unstageable pressure area due to slough and eschar. The wound measurements were as follows: area 2.4 cm x 1.8 cm length, 1.7 cm width. Depth was not applicable. The resident returned to the facility on [DATE]. On 04/08/22 the resident returned to the facility with a wound described as a deep tissue injury (DTI) to the coccyx, a Stage 4 pressure ulcer to the left buttock, and a Stage 1 pressure to the left trochanter. Review of the treatment administration record (TAR) for 08/ 2022 found the following treatment orders: -An order dated, 04/08/22 noted a Deep Tissue Injury (DTI): cleanse left buttock with hydrating foaming cleaner and apply hydraguard protective barrier. May apply loose, dry protective covering if needed. This order was in effect until 05/10/22. -On 4/8/22 an order was written to cleanse PU (pressure ulcer) stage 3 to left buttock with wound cleanser pat dry apply maxsorb and cover with CDD change daily and PRN. This same order was discontinued on 4/8/22. -On 04/12/22 another order was written for: cleanse PU Stage 3 to left buttock with wound cleanser pat dry apply max sorb and cover with CDD change daily and PRN. This order was initiated as being provided every day from 04/12/22 through 04/19/22. -On 04/09/22 an order was written to: Cleanse PU stage 4 to left buttock with wound cleanser pat dry apply maxasorb and cover with CDD change daily and PRN. This order was in effect until 04/11/22. -On 04/09/22 another order was written calling the area to the left buttock a deep tissue injury (DTI), cleanse left buttock with hydrating foaming cleanser and apply hydragurd protective barrier. May apply loose dry protective covering if needed. Every day shift for 14 days. This order was discontinued on 04/22/22. -On 04/20/22 an order was written to cleanse PU (pressure ulcer) stage 4 to left buttock with wound cleanser pat dry apply maxsorb and cover with CDD change daily and PRN. This order was provided until 05/04/22. Review of the wound evaluation forms found the area to the left buttock was noted to be a Stage 4 pressure ulcer from 04/08/22 - 05/10/22. On 08/09/22 at 1:08 PM, a corporate Registered Nurse (RN) #192 reviewed the treatment orders on the Treatment Administration Record (TAR.) RN #192 could not explain why so many different orders were written with different staging of the same area to the left buttock. RN # 192 confirmed the wound to the left buttocks was always a stage 4 pressure area, not a stage 3 or a DTI as reflected in the orders written on the TAR. RN #192 reviewed the TAR with the surveyor and confirmed the following documentation on the MAR: On 04/08/22 the area was referred to as a DTI On 04/08/22 the area was referred to as a Stage 3 PU. On 04/09/22 the area was referred to as a Stage 4 PU. On 04/09/22 the area was referred to as a DTI. On 04/12/22 the area was referred to as a Stage 3 PU. On 04/20/22 the area was referred to as a Stage 4 PU. RN #192 stated the pressure ulcer referred to as the left rear thigh on 12/02/22, left thigh on 12/06/22 and left buttock were on 04/08/22 were all the same pressure ulcer. RN #192 confirmed the resident had one (1) Stage 4 pressure ulcer to the left buttock, one (1) DTI to the coccyx, and 1 Stage 1 pressure ulcer to the left trochanter when she returned to the facility on 4/8/22. The Stage 1 pressure ulcer to the left trochanter healed on 05/20/22. RN #192 provided copies of the wound evaluations, a document used weekly to stage and describe the wounds. On these weekly wound evaluations the area to the left buttocks was consistently staged as a Stage 4 pressure area. Review of the weekly wound evaluation documentation for the pressure area to the coccyx found the following: 04/08/22: area 10.48 cm, length was 2.98, width 4.53 cm wound bed had 20% granulation. Edges were attached. 04/12/22 Area 13.58 cm, length 3.55 cm, width 5.48 cm. No infection noted. Exudate was light, type serous and no odor. Surrounding tissue was fragile and Erythema, no swelling no edema. Progress was stable. 04/19/22 Area was 40.75 cm, length was 6.91 cm and width was 8.39 cm 10% slough was noted. exudate was light and the type was sanguineous/bloody. edges were attached no swelling no edema. Progress was stable. 04/26/22 area was 4.74 cm, 2.92 cm and width was 2.06 cm. 60% slough exudate was moderate type: sanguineous. edges were attached no swelling no edema. Progress was stable. 5/3/22 area was 3.63 cm, 3.18 cm, width 1.55 cm and deepest point was 1 cm. Slough was 90 % exudate was moderate type: sanguineous. edges were attached no swelling no edema. Progress was stable. 05/10/22 area 5.7 cm, length 2.89 cm, 2.63 cm and the deepest point was 1.5 cm wound bed- no evidence of infection exudate was moderate type was sanguineous no odor. edges, non attached. Surrounding tissue erythema and fragile. no swelling no edema Progress was stable. 05/20/22: area 9.61 cm, length 3.73 cm, width 2.01 cm, deepest point was 3 cm. wound was deteriorating. There was no description of the wound on 05/20/22. On 08/10/22 at 8:00 AM, the above observations were discussed with the administrator Throughout the weekly wound descriptions the PU to the coccyx was described as a DTI. On 08/10/22 at 9:05 AM, the Director of Nursing (DON) was asked if a DTI would have slough and depth? The DON reviewed the wound evaluations and said most likely the staging should have been changed to an unstageable pressure ulcer rather than a DTI. The DON further confirmed no description of the wound was provided on 05/20/22-the last weekly wound assessment completed prior to the resident's discharge on [DATE]. The care plan was reviewed with the DON. The care plan focus/problem dated 04/16/22 and revised on 05/10/22 noted the following: Resident has stage 4 to left buttock, DTI to left buttock and coccyx and a pressure ulcer, stage 1 to left trochanter. The DON confirmed the resident was admitted with 3 pressure areas: the DTI to the coccyx, the Stage four (4) to the left buttocks and the Stage 1 PU to the trochanter, not four (4) pressure areas as described in the care plan. No further information was provided. b) Resident #45 Review of Resident #45's physician's orders showed an order written on 6/10/22 to cleanse the areas behind the resident's ears with wound cleanser, pat dry, and apply small dressings every day. A stage I pressure ulcer behind the left ear and a stage 3 pressure ulcer behind the right ear had been identified the day the order was written. Review of Resident #45's Treatment Administration Record (TAR) for July 2022 showed the daily dressing changes behind the ears had not been documented on 11 days. These days were 07/01/22, 07/02/22, 07/03/22, 07/11/22, 07/12/22, 07/20/22, 07/25/22, 07/26/22, 07/29/22, 07/30/22, and 07/31/22. During an interview on 08/10/22 at 9:20 AM, the Director of Nursing (DON) confirmed Resident #45's daily ear dressing changes had not been documented on the aforementioned days. No further information was provided through the completion of the survey. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

. Based on medical record review and staff interview the facility failed to provide respiratory services in accordance to professional standards of practice. This was true for one (1) of two (2) resid...

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. Based on medical record review and staff interview the facility failed to provide respiratory services in accordance to professional standards of practice. This was true for one (1) of two (2) residents reviewed for respiratory services. Resident identifier: #106 Facility census: 144 Findings included: a) Resident #106 During an observation on 08/08/22 at 10:30 AM. it was discovered Resident#106's continuous positive airway pressure (CPAP) tubing had been disconnected from the face mask and was draped over the oxygen concentrator allowing the tubing to touch the floor. In an interview with Licensed Practical Nurse (LPN) #69 on 08/08/22 at 10:35 AM, verified the CPAP tubing had not been stored properly when it had been disconnected from the face mask. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to ensure they established and implemented a system of records ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to ensure they established and implemented a system of records of receipt and disposition of all controlled drugs in sufficient detail to enable an accurate reconciliation. The facility failed to ensure that two (2) licensed professionals were present when controlled substances were destroyed as required by law and the facility policy. These were random opportunities for discovery and was true for Resident #552 and Resident #153. Resident Identifier: #552 and #153. Facility Census: 144. Findings Included: a) Resident #552 A review of Resident #552 medical record on [DATE] found she had expired at the facility on [DATE]. At the time of her death she had the following controlled substances remaining: -- Hydrocodone 5- 325 milligram (MG) - 5 pills remaining. -- Hydrocodone 5- 325 mg - 30 pills remaining. -- Morphine Sulfate 20 mg per 1 milliliter (ML) - 29.50 mls remaining, and -- Lorazepam 1 mg - 6 pills remaining. Further review of the controlled substance logs for the above mentioned controlled substances found the remaining medications were destroyed by the Licensed Pharmacist on [DATE]. Under the section titled Disposition or unused drugs only the Pharmacist signed. There was not a second signature to indicate another licensed professional was present when the medications were destroyed. An interview with Registered Nurse (RN) #194 the former Director of Nursing (DON), indicated they typically do not sign with the pharmacist. She stated, I have asked her if she needed to sign those and the pharmacist stated it was not necessary. She stated, That's just how we have always done it. She then advised the surveyor she had another book that had other signatures on it. She presented a book which had three (3) signatures for each medication. She explained, the first signature is the floor nurse who pulls the medication from the medication cart, the second signature is the Director of Nursing's signature when they place it in the safe, and the third signature is the pharmacist signature when the medications were destroyed. On [DATE] at 4:07 pm Corporate RN #192 provided a policy Titled: NSG 300 Controlled Substances: Management of. Which contained the following: .Destruction: Two Licensed professionals are required to destroy and document destruction of controlled substances per state regulations. RN #192 then stated there should be at least two (2) signatures when the medication is destroyed. She then presented the same book which was presented by RN #194 and stated this book has the required signatures. RN #192 was then informed how RN #194 had explained the signatures in the book, and RN #192 stated, She is doing it wrong then. I will tell her. RN #192 again confirmed two (2) licensed professionals need to sign when the controlled medications are destroyed. She agreed they could not be signing at different times the signatures had to be at the time of destruction to verify the controlled substances were in fact destroyed. b) Resident #153 A review of Resident #153's medical record on [DATE] found she was discharged to the hospital on [DATE]. At the time of her discharge she had the following controlled substance remaining: -- Gabapentin 100 milligram (MG) -- 29 pills remaining. Further review of the controlled substance logs for the above mentioned controlled substance found the remaining medications were destroyed by the Licensed Pharmacist on [DATE]. Under the section titled Disposition or unused drugs only the Pharmacist signed. There was not a second signature to indicate another licensed professional was present when the medication was destroyed. An interview with Registered Nurse (RN) #194 the former Director of Nursing (DON), indicated they typically do not sign with the pharmacist. She stated, I have asked her if she needed me to sign those and the pharmacist stated it was not necessary. She stated, That's just how we have always done it. She then advised the surveyor she had another book that had other signatures on it. She presented a book which had three (3) signatures for each medications. She explained, the first signature is the floor nurse who pulls the medication from the medication cart, the second signature is the Director of Nursing's signature when they place it in the safe, and the third signature is the pharmacist signature when the medications were destroyed. On [DATE] at 4:07 pm Corporate RN #192 provided a policy Titled: NSG 300 Controlled Substances: Management of. Which contained the following: .Destruction: Two Licensed professionals are required to destroy and document destruction of controlled substances per state regulations. RN #192 then stated there should be at least two (2) signatures when the medication is destroyed. She then presented the same book which was presented by RN #194 and stated this book has the required signatures. RN #192 was then informed how RN #194 had explained the signatures in the book, and RN #192 stated, She is doing it wrong then. I will tell her. RN #192 again confirmed two (2) licensed professionals need to sign when the controlled medications are destroyed. She agreed they could not be signing at different times the signatures had to be at the time of destruction to verify the controlled substances were in fact destroyed. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

. Based on record review, observation and staff interview, the facility failed to date a Novolog Flex-pen when opened for insulin administration. This was true for one (1) of three (3) residents revie...

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. Based on record review, observation and staff interview, the facility failed to date a Novolog Flex-pen when opened for insulin administration. This was true for one (1) of three (3) residents reviewed during medication administration. Resident Identifier: #44. Facility Census: 144. Findings Included: a) Resident #44 On 08/10/22 at approximately 9:25 AM, the medication cart was reviewed. A Novolog Flex-Pen was labeled with Resident #44's name. However, there was no open date noted on the Novolog Flex-Pen or the plastic bag in which it was stored. On 08/10/22 at 9:30 AM, the Unit Manager (UM) #114 was notified of the undated insulin pen. UM #114 confirmed the insulin pen was not dated when opened. The UM #114 stated, we will get rid of it and get a new one .we don't know when it was opened. The facility policy entitled Medication Administration: Injectable section 2.4 Medications labeled for multi-dose states the following: --2.4.1 Dedicate to a single patient whenever possible; --2.4.2 Date and initial when opened; --2.4.3 Discard within 28 days unless manufacturer specifies a different (shorter or longer) date for that opened vial. No further information was obtained during the survey process. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation, resident council meeting minutes, policy review, resident interview, and staff interview the facility fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation, resident council meeting minutes, policy review, resident interview, and staff interview the facility failed to serve food that was palatable and at a preferable temperature. This failed practice had the potential to affect more than an isolated number of residents. Facility census 144. Finding Included: a) Cold Food A review of a facility policy titled 4.7 Food Handling with an effective date of 07/01/98 and revision date of 06/15/18 stated: .16. All Time/Temperature Control for Safety Food must maintain an internal temperature of 41 degree F of lower, or 135 degree F or higher while being held for service. During an interview on 08/08/22 at 10:04 AM Resident #78 stated The food is always served cold. On 08/09/22 at 1:00 PM temperatures were obtained on the lunch tray for Resident #32 at the time of service. The following temperatures were obtained by the Dietary District Manager #193 using her thermometer: --a bowl of Broccoli Soup: 147 degrees Fahrenheit (F) --Sloppy [NAME] Sandwich on a bun: 106 degrees F --a bowl of potato salad: 62 degrees F During an interview on 08/09/22 at 1:03 PM Dietary District Manager #193 acknowledged the temperature were incorrect and stated its hard to keep sloppy joe warm and potato salad cold. On 08/09/22 at 11:05 AM during the Resident Council meeting the residents as a group stated food is always cold supper is always cold. On 08/09/22 a review of previous resident council meeting minutes revealed on 04/26/22 residents concerned that breakfast foods are cold. A review revealed on 05/04/22 an dietary inservice was completed on food temperatures. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

. Based on observation, and staff interview, the facility failed to correctly document the cook dish sink temperatures. This deficient practice has the potential to affect a limited number of resident...

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. Based on observation, and staff interview, the facility failed to correctly document the cook dish sink temperatures. This deficient practice has the potential to affect a limited number of residents. Facility Census: 144. Findings Included: a) [NAME] Dish Sink Temperature Log The initial tour of the kitchen with Dietary Manager in Training(DMIT) #173 at 9:15 AM on 08/08/22 revealed the cook dish sink temperature log was completed for the lunch section with the following temperatures. Lunch: Wash: 170 Rinse: 180 Initials: RO During an interview on 08/08/22 the DMIT #173 and Dietary District Manager #193 acknowledged the cook dish sink temperature log was completed for the lunch section at 9:18 AM and should not have been completed until lunch time. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

. Based on observation and staff interview the facility failed to provide a safe, clean, comfortable and homelike environment for each resident. These were random opportunities for discovery and had t...

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. Based on observation and staff interview the facility failed to provide a safe, clean, comfortable and homelike environment for each resident. These were random opportunities for discovery and had the potential to affect more than an isolated number of residents. Facility areas: Second (2nd) Floor and Main dining room Facility Census: 144 Findings Included: a) Second Floor rooms 201-218 On 8/08/22 at 9:44 AM during the initial interview process of the survey it was observed that the walls in several of the Residents rooms on the second (2nd) floor were in need of repairs. Many of them have holes, anchor wall plugs left in the wall where nothing is hanging, entire lengths of corner trim missing and scrapes and discoloration of the walls. Of the rooms observed from 201-218 the following rooms are in need of repairs to ensure a homelike environment. Room numbers 201 through 205, 208, 209, 214, 215, 218. This was confirmed with the Nurse Unit Manager Director Registered Nurse #94 on 8/08/22 at 9:50 AM and no further information was provided. b) Main Dining Room An observation on 08/10/22 at 8:53 AM in the main dining room found several tables were unclean with food particles and dried liquid spills. During an interview on 08/10/22 at 8:53 AM District Manager #193 Stated the residents ate lunch in the main dining room yesterday, but they do not eat dinner or breakfast in the main dining room. During an interview on 08/10/22 at 8:53 AM Manager in Training #173 Stated the tables must have not been cleaned since lunch yesterday. During an interview on 08/10/22 at approximately 9:10 AM Director Environmental Service (DES) #89 stated we do not wipe off the tables we are union, its the CNA's job. During an interview on 08/10/22 at 10:50 AM the DES #89 stated I make my rounds throughout the building, I was in the dining room around 8:00 this morning I seen the tables were gooey and nasty. I told my staff not to forget to clean the dining room before lunch today. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to send a copy of the notice of transfer to the representative...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to send a copy of the notice of transfer to the representative of the Office of the State Long-Term Ombudsman. This was true for six (6) of seven (7) residents reviewed during the survey process. Resident Identifiers: #42, #48, #96, #202, #152 and #153. Facility Census: 144. Findings Included: a) Resident #42 A review of Resident #42's medical record on 08/09/22 found on 05/22/22, the resident was sent to an acute care facility due to lethargy. The resident returned to the facility on [DATE] with the following diagnoses: --Lethargy --Asymptomatic bacteruria On 08/09/22 9:31 AM, the Director of Nursing (DON) stated, we do not have the notification to the Ombudsman. b) Resident #48 A review of Resident #48's medical record on 08/08/22 found on 07/18/22, the resident was sent to an acute care facility due to increased confusion, fever and intermittent non-responsiveness. The resident returned to the facility on [DATE] with the following diagnoses: --Sepsis secondary to urinary tract infection, bacteria unknown --Elevated troponin, not secondary to acute coronary syndrome On 08/09/22 at 10:35 AM, the DON confirmed the Ombudsman was not notified of the transfer. c) Resident #96 A review of Resident #96's medical record on 08/09/22 found on 07/25/22, the resident was sent to an acute care facility due to respiratory failure. The resident returned to the facility on [DATE] with the following diagnoses: --Respiratory failure, acute, hypoxic --Acute kidney injury --Acute on chronic heart failure with preserved ejection fraction --Anemia --Community-acquired pneumonia, left lower lobe of lung On 08/09/22 at 10:35 AM, the DON confirmed the Ombudsman was not notified of the transfer. d) Resident #202 A medical record review on 08/10/22 revealed Resident #202 had been transferred to an acute care hospital on [DATE], which the facility failed to notify the State Ombudsman of the hospitalization. In an interview with the Director of Nursing on 08/10/22 at 8:45 AM, she reported there was no notification sent to the State Ombudsman for the hospitalization for Resident #202 on 07/25/22. e) Resident #152 Record review found the resident was admitted to the hospital on [DATE]. On 08/10/22 at 8:35 AM, the administrator confirmed the ombudsman was not notified of the transfer and admission to the hospital. f) Resident #153 A review of Resident #153's medical record found Resident #153 was transferred to the hospital on [DATE]. On 08/10/22 at 8:15 am the Nursing Home Administrator (NHA) was asked to provide the notification which was provided to the Ombudsman for this discharge. At 8:49 am on 08/10/22 the NHA indicated the facility had not notified the Ombudsman of Resident #153's transfer to the hospital. She states we have identified a problem with this. We are notifying the ombudsman when they go home, but had not been notifying them when they were sent to the hospital. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

. Based on record review and staff interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. The facility failed to ensure l...

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. Based on record review and staff interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice. The facility failed to ensure laboratory testing for Resident #76 was performed as ordered by the physician. The facility also failed to initiate treatment for Resident #108's Urinary Tract Infection (UTI) timely after the culture and sensitivity was received to determine what antibiotic the infection was sensitive to. Finally, the facility also failed to ensure bleeding experienced by Resident #85 was thoroughly investigated and reported to the physician. This deficient practice had the potential to affect three (3) of 38 residents reviewed in the long-term care survey sample. Resident identifiers: #76, #108 and #85. Facility census: 144. Findings included: a) Resident #76 Review of Resident #76's physician's orders showed an order written on 04/20/22 for HgA1c testing for diabetes to be performed every three (3) months in April, July, October, and January. No HgA1c testing for Resident #76 in July 2022 was not located in the chart. During an interview on 08/09/22 at 9:05 AM, the Director of Nursing (DON) stated HgA1c testing for Resident #76 had not been performed in July 2022. The DON stated the testing would be performed today. No further information was provided through the completion of the survey process. b) Resident #108 Review of Resident #108's medical records showed a stat urinalysis with culture and sensitivity was obtained on 07/19/22 due the resident's increased confusion. On 07/21/22, the preliminary culture report showed the bacteria Escherichia coli. The laboratory report scanned into the resident's medical record file had a check mark and the date 07/21/22 handwritten on it. On 07/22/22, the final culture report showed extended spectrum beta-lactamase (ESBL) Escherichia coli. The bacteria was sensitive to the antibiotic Nitrofurantoin. The laboratory report scanned into the resident's medical record file had the handwritten note Start Nitrofurantoin 100 mg PO [orally] BID [twice a day] x 7 days, along with the date 07/26/22 and the nurse practitioner's initials. Review of Resident #108's physicians' orders showed an order written on 07/26/22 for Nitrofurantoin, 100 mg, orally, twice a day for seven (7) days. The order was to start on 07/27/22. During an interview on 08/10/22 at 10:29 AM, the Director of Nursing was unable to provide any information regarding the delay in starting antibiotics to treat Resident #108's urinary tract infection. There was no information in the medical records to explain why antibiotics for Resident #108's urinary tract infection were not started when the culture report confirmed the infection and determined the antibiotics that could be used to treat the infection. No further information was provided through the completion of the survey. c) Resident #85 Review of Resident # 85's medical records found the resident received dialysis treatments three (3) times weekly due to end stage renal disease. She has an external hemodialysis catheter located in the left groin area. She has order to monitor hemodialysis site/ catheter for signs/symptoms of complications (e.g., bleeding, swelling, pain, drainage, odor, hardness, or redness at site). Notify the physician and dialysis center immediately with any urgent problems. Review of Nurses notes found a note written by Employee #42, Licensed Practical Nurse (LPN) on 07/30/22 at 6:46 pm which read: Resident is having bright red vaginal bleeding, was unable to find cause. Will continue to monitor. Will also pass along to night shift. The nurses' notes remained silent after that note concerning any further bleeding. No indication the physician was notified. On 08/09/22 at 12:30 pm the Center Nurse Executive (CNE) reviewed Resident 85's nurses' notes and confirmed the bright red bleeding noted on 07/30/22 had not been monitored and/or physician notified. She confirmed the physician should have been notified and the licensed staff should have followed up on the bleeding. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected multiple residents

. Based on medical record review and staff interview the facility failed to ensure meal percentages were documented for residents with fluctuating weight. This was true for three (3) of seven (7) resi...

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. Based on medical record review and staff interview the facility failed to ensure meal percentages were documented for residents with fluctuating weight. This was true for three (3) of seven (7) residents reviewed for the care area of nutrition during the Long Term Care Survey Process (LTCSP). Resident identifiers: #43, #77 and #87. Facility census: 144 Findings included: a) Resident #43 A medical record review on 08/10/22 revealed the daily meal percentages reviewed from 07/24/22 to 08/08/22 had several missing meal consumption percentages for the following dates: 07/29/22 only two (2) meal consumptions were documented 07/30/22 only two (2) meal consumptions were documented 08/03/22 only one (1) meal consumption was documented 08/04/22 only two (2) meal consumptions were documented 08/05/22 only two (2) meal consumptions were documented 08/07/22 only two (2) meal consumptions were documented An interview with the Director of Nursing (DON) on 08/10/22 at 11:46 AM, verified the missing meal percentages were not documented for the above dates for Resident #43. b) Resident #77 Review of Resident #77's medical records showed the resident had weight fluctuations as follows: - On 03/11/22, the resident's weight was 288.8 pounds (lbs). - On 04/05/22, the resident's weight was 324.2 pounds (lbs). - On 04/12/22, the resident's weight was 322.4 pounds (lbs). - On 05/07/22, the resident's weight was 336.2 pounds (lbs). - On 06/13/22, the resident's weight was 343.2 pounds (lbs). - On 07/11/22, the resident's weight was 345.4 pounds (lbs). - On 07/28/22, the resident's weight was 299.6 pounds (lbs). Review of Resident #77's task report for meal consumption percentages for the last 30 days showed the percentages had not been consistently recorded for every meal as follows: - On 07/13/22, the consumption percentage was recorded for only one (1) meal. - On 07/15/22, 07/16/22, and 07/17/22, the consumption percentage was recorded for only two (2) meals. - On 07/18/22 and 07/19/22, no meal consumptions were recorded. - On 07/20/22 and 07/21/22, the consumption percentage was recorded for only two (2) meals. - On 07/22/22, no meal consumptions were recorded. - On 07/23/22, the consumption percentage was recorded for only one (1) meal. - On 07/24/22 through 08/05/22, the consumption percentage was recorded for only two (2) meals. - On 08/06/22, no meal consumptions were recorded. - On 08/07/22 and 08/08/22, the consumption percentage was recorded for only two (2) meals. During an interview on 08/09/22 at 3:04 PM, the Director of Nursing (DON) confirmed Resident #77's meal consumption percentage had not been recorded every meal for the last 30 days. c) Resident #87 According to record review Resident #87 weighed 159.1 pounds on 5/07/22 and on 8/03/22 she weighed 146.4 pounds indicating a 7.98% weight loss in 3 (three) months. Acceptable weight loss is less than: 5% change in weight in 1 month (30 days) 7.5% change in weight in 3 months (90 days) 10% change in weight in 6 months (180 days) Record review of 30 (thirty) days shows the facility failed to document the meal intakes as required. Summary of documentation of reviewed intake of meals for 30 days: 7/13/22 documented for 2 (two) meals 7/16/22 documented for 2 (two) meals 7/17/22 documented for 2 (two) meals 7/18/22 no documentation 7/19/22 documented for 1 (one) meal 7/21/22 documented for 2 (two) meals 7/22/22 documented for 1 (one) meal 7/23/22 documented for 2 (two) meals 7/24/22 no documentation 7/26/22 documented for 2 (two) meals 7/27/22 documented for 2 (two) meals 7/28/22 no documentation 7/29/22 documented for 2 (two) meals 7/30/22 no documentation 7/31/22 documented for 2 (two) meals 8/01/22 no documentation 8/03/22 documented for 2 (two) meals 8/04/22 documented for 1 (one) meal 8/05/22 no documentation 8/06/22 no documentation 8/07/22 no documentation 8/08/22 documented for 2 (two) meals 8/09/22 documented for 2 (two) meals The missing meal percentages for Resident #87's was confirmed with the Director of Nursing (DON) on 08/09/22 at 10:50 am. She provided no further information. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected multiple residents

. Based on observation and staff interview the facility failed to maintain a sanitary condition at the outside garbage receptacle to prevent the harborage and feeding of pests. This deficient practice...

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. Based on observation and staff interview the facility failed to maintain a sanitary condition at the outside garbage receptacle to prevent the harborage and feeding of pests. This deficient practice has the potential to affect more than a limited number of residents that reside in the facility. Facility Census: 144. Findings Included: a) Outside garbage receptacle Observation made during the outside tour at 12:30 PM on 08/08/22 revealed the garbage receptacle and the area around the facility had trash scattered about on the ground which included: used gloves, used masks, plastic silverware, multiple used cigarettes butts, toothbrushes, straws, straw paper, empty pop bottle, food/cup lids and other trash items. During an interview on 08/08/22 at 12:40 PM the Administrator stated we will get it cleaned up right away, cigarette butts have always been a problem, but not all this. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

Based on record review and staff interview, the facility failed to ensure medical records were accurate and complete. This was true for three (3) of 38 residents reviewed during the long-term survey p...

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Based on record review and staff interview, the facility failed to ensure medical records were accurate and complete. This was true for three (3) of 38 residents reviewed during the long-term survey process. Resident Identifiers: #96, #48 and #76. Facility Census: 144. Findings Included: a) Resident #96 A review of the medical record was completed on 08/09/22. A Facility To Hospital Transfer Form was reviewed. Resident #96 was transferred to an acute care facility on 05/21/22. However, the date of transfer on the form was listed as 04/20/21. On 08/09/22 at 10:38 AM, the Director of Nursing (DON) confirmed the transfer form had the incorrect date of transfer listed. b) Resident #48 A review of Resident #48's medical record completed on 08/09/22 found Resident #48 was transferred to an acute care facility on 07/18/22. However, the date on the form was listed as 10/21/15 to an acute psychiatric facility. On 08/09/22 at 10:40 AM, the DON confirmed the transfer form had the incorrect date and facility of transfer listed. c) Resident #76 Review of Resident #76's physician's orders showed an order written on 07/19/21 for the medication Invega Sustenna (Paliperidone Palmitate) injection, 156 mg/ml, 1 ml intramuscularly on the last day of every month. The indication for the medication was listed as DM, meaning diabetes mellitus. However, Invega Sustenna is an antipsychotic medication, not a medication for diabetes. Review of Resident #76's medical records showed the resident had diagnoses of diabetes mellitus and schizoaffective disorder. During an interview on 08/09/22 at 9:05 AM, the Director of Nursing (DON) agreed Resident #76 was prescribed Invega Sustenna for the diagnosis of schizoaffective disorder and not for diabetes mellitus. The DON stated the order would be corrected.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

. Based on record review, staff interview, and policy review the Quality Assessment and Assurance (QAA) committee failed to identify and/or correct quality deficiencies of which it was aware of or sho...

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. Based on record review, staff interview, and policy review the Quality Assessment and Assurance (QAA) committee failed to identify and/or correct quality deficiencies of which it was aware of or should have been aware. The facility failed to develop a policy to ensure lab services were btained and processed as physician's orders. The facility failed to ensure meal percentage were recorded for three (3) meals a day for all residents. The facility failed to ensure when residents were transferred and/or discharged from the facility that the transfer form was communicated to the Ombudsman as directed. Finally, the facility failed to have a pressure ulcer system to identify, assess and treat pressure ulcers in an effective manner. These failed practices had the potential to affect more than an isolated number of residents currently residing in the facility. Facility census: 144. Findings included: a) Cross Reference F623. b) Cross Reference F684. c) Cross Reference F686. d) Cross Reference F692. An interview with the facility's Administrator was conducted on 08/10/22 at 1:31 p.m. concerning the above findings. During this interview the Administrator stated we have identified the issues concerning the lab services, meal percentage not being documented for three (3) meals daily and pressure ulcer management program but have failed to develop an effective improvement plan. Additionally, it was identified during the survey the procedure to ensure the Ombudsman of the tranfers should have already been identified as a pattern and incorporated into our Q.A. (Quality Assurance) meetings and improvement plans. .
Apr 2021 19 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

. b) Resident #55 During an interview on 04/19/21 at 11:28 AM, Resident # 55 said, Nurse Aide (NA) #40 was mean to me. She was asked, when was he mean to her? She said, a week or so ago. She went on t...

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. b) Resident #55 During an interview on 04/19/21 at 11:28 AM, Resident # 55 said, Nurse Aide (NA) #40 was mean to me. She was asked, when was he mean to her? She said, a week or so ago. She went on to say, he can't help me anymore because he can't come in my room anymore. On 04/19/21 at 3:05 PM, Resident # 55 said she remembers what NA #40 said to her now. She said, she had her call light on and she saw him walk by her door. She asked him to help her and he said No, real hateful and said, I'm not dealing with you all day today. During an interview with Registered Nurse (RN) #38 on 04/20/21 at 1:45 PM, she was asked about NA #40 not being allowed in the room of Resident #55. RN #38 stated she was not aware. She said, the Unit Manager would know. On 04/20/21 at 1:56 PM, Unit Manager (UM) #96 was asked if Resident #55 had reported to her about NA #40 being mean to her and refusing to provide care. She stated Resident #55 makes lots of accusations. She said, she told NA #40 not to go in the room of Resident #55 anymore. She went on to say this happened about two (2) weeks ago. She was asked what the policy instructs her to do when there is an allegation of abuse. She stated, she would let the Social Worker (SW) # 116 know and it would be investigated. She was asked if she reported the allegation to SW # 116. UM #96 stated, yes. At approximately 3:00 PM on 04/19/21, a review of the facilities reportable incidents and allegations revealed no reportable allegations of abuse for Resident # 55. During an interview on 04/20/21 at 2:07 PM, SW #116 was asked about receiving an allegation from Resident # 55 regarding NA # 40 being mean to her and refusing to help her in the last couple of weeks. She said she does not remember any and that if so it would be in the reportable book. On 04/20/21 at 2:10 PM, the Administrator was made aware of the findings and the failure to report and investigate the allegations made by Resident #55. Based on resident interview, medical record review and staff interview, the facility failed to ensure residents were free from abuse and neglect. A facility staff member failed to transfer Resident #72 as directed by the care plan resulting in the actual harm of a fracture of the left shoulder. In addition, the facility was aware of and failed to acknowledge an allegation of abuse voiced by Resident #55. This was true for two (2) of three (3) residents reviewed for the care area of abuse and neglect. Resident identifiers: #72 and #55. Facility census: 141. Findings included: Facility Policy titled, OPS300 Abuse Prohibition revision date: 07/01/2019. This policy states, Upon receiving information concerning a report of suspected or alleged abuse, mistreatment, or neglect the designee will perform the following: -Enter allegation into the risk management system. -Report the allegation no later than 24 hours after the allegation is made (if the event did not result in serious bodily injury. - Notify Licensing Boards and Registries. -Initiate an investigation within 24 hours of the allegation. -The investigation will be thoroughly. a) Resident #72 Review of Resident #72's medical record revealed a progress note written on 04/03/21 at 11:38 AM, which stated, Received xray results. Acute fracture involving left humeral neck with modest displacement. Reported to (doctor's name). No new orders at this time. Needs to follow up with house physician. A physician's note written on 04/03/21 at 1:06 PM, stated Pt (patient) was being transferred from chair to bed when a loud pop sound was heard and pt [patient] immediately started experiencing pain in her left shoulder. Pt c/o (complaint) if at rest does not hurt but limited ROM [range of motion], active or passive, causes her pain. Pt is a long term resident at facility. Pt receives Tramadol for pain. A progress note written on 04/04/21 at 11:53 AM stated, Spoke with son, (son's name), to inform him that mother's arm does have a fx (fracture). He wants her sent to (hospital name) to be evaluated. Received order to send out from (doctor's name). A progress note written on 04/04/21 at 6:09 PM, stated, Resident returned from [hospital name]. New order for hydrocodone-acetaminophen 5-325mg. Sling placed on left arm. Resident to f/u [follow-up] with walk-in ortho clinic within a week. According to the hospital discharge and follow-up instructions on 04/04/21, X-ray revealed proximal left humeral fracture. Discussed with Ortho (orthopedics). Shoulder sling to be worn. Follow-up with Ortho. next week. According to the medical administration record, the resident was receiving pain medication for chronic pain prior to the fracture. On 04/06/21 at 8:07 AM, she received additional pain medication (hydrocodone-acetaminophen 5-325mg) for left arm pain. The medication effectively relieved her pain. Resident #72 was seen at the orthopedic clinic on 04/12/21. The orthopedic clinic note stated, .was found to have an impacted minimally displaced fracture of the fracture of the left proximal humerus. On examination, she is diffusely tender on the arm. She has good neurologic function on the hand. She can bend her elbow okay. She has previously had a wrist fracture on the left a number of years ago, which has gone on to heal. She still has a volar plate intact. She has most recently, a year and a half or so ago, she had an impacted right proximal humerus fracture, which has gone on to heal and was seen by (doctor's name). At this point in time, I would recommend doing a sling for comfort, would come out of it when she is sitting upright and let her use the left hand for light activities like eating, drinking, writing, keyboarding. She can use it for any craft work or anything for light activity. The only thing we wanted to avoid is going up overhead until have more time to heal. I would recommend seeing her back in probably 4-6 weeks and get a new x-ray of the left shoulder. Resident #72 had diagnoses including, but not limited to, cerebral ischemia, hemiplegia and hemiparesis following cerebral infarction, and vascular dementia. The Minimum Data Set (MDS) with Assessment Reference Date (ARD) 03/10/21 documented a Brief Interview for Mental Status (BIMS) score of 5. A lift/transfer/reposition evaluation performed 03/23/21 stated the resident required a gait/transfer belt and needed two (2) staff for repositioning in bed. On 04/20/21 at 1:00 PM, the Director of Nursing (DON) was asked for additional information regarding the incident. The DON provided an incident report which stated the incident occurred on 04/02/21 at 4:00 PM. The incident report stated, CNA (certified nursing assistant) reported to nurse that when transferring resident from wheelchair to bed heard a pop noise. Resident able to perform ROM [range of motion] on all extremities. Denies pain and discomfort. Upper arms even. Skin color normal and intact .Resident with advanced age, history of fractures. Therapy to assess after Orthopedic evaluation. The incident was reported to the physician on 04/03/21 at 4:00 PM. The DON also provided a written statement from Nursing Assistant (NA) #103, dated 04/05/21, which stated, At 3:45 PM I was transferring [sic] [resident's room number and first name] into bed from her wheelchair. With my arms under her armpits, somehow her arm slipped up. (left arm) and made a popping sound. I then got her in the bed. The DON also provided a statement from Resident #72, dated 04/05/21, which stated, (NA name) pulled her up under L (left) arm to pull her up in bed. Resident states she felt and heard a pop. Denies pain on event, but states she started feeling pain 04/03. Denies fall, abuse, or intentional injury. Resident stated, I know she didn't mean to. She is a fine girl. Statement read back to resident and taken by (Registered Nurse #128). On 04/05/21, NA #103 received Clinical Competency Validation on the following topics: Turn and Reposition the Patient and Gait Belt. Review of Resident #72's comprehensive care plan revealed the focus, Resident/Patient requires extensive assistance/is dependent for ADL (activities of daily living) care in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, toileting related to debility. Interventions included as follows: - Provide resident with extensive assistance using gait belt for transfers (initiated 04/20/21) - Provide resident with extensive assist x 2 for bed mobility (initiated 12/14/18) During an interview on 04/20/21 at 2:00 PM, the Administrator was asked if the incident had been reported to state agencies as potential abuse or neglect. The Administrator stated that, due to the resident's statement, the incident had not been reported to state agencies. The Administrator was also asked if any further investigation had been conducted due to the resident's lift/transfer/reposition evaluation and the differing accounts of the incident by the CNA and the resident. The administrator had no additional investigation to provide. As a result of the nurse aide not following the care plan for the use of a gait belt and 2 person assist with transfers, the resident suffered an acute fracture involving left humeral neck with modest displacement resulting in pain requiring additional pain medication. On 04/20/21 at 3:30 PM, the administrator stated that, upon further consideration, the incident was reported today to Adult Protective Services, the Nurse Aide Registry, the ombudsman, and the Office of Health Facility Licensure and Certification after surveyor intervention. .
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

. b) Resident #48. During the initial tour of the facility on 04/19/21 at 01:12 AM, a fall mat was observed to be propped up against the exterior wall of Resident #48's room. Resident #48 had one fall...

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. b) Resident #48. During the initial tour of the facility on 04/19/21 at 01:12 AM, a fall mat was observed to be propped up against the exterior wall of Resident #48's room. Resident #48 had one fall mat laying on the left-hand side of his bed. A review of Resident 48#'s medical record revealed the following order dated 01/24/20: Low bed and fall mats at bedsides while resident is in bed. every day and night shift. Review of Resident #48's care plan found a focus problem: (NAME) is at risk for falls and actuals falls related to CVA, unsteady gait, weakness in lower extremities and administration of psychotropic medication. (NAME) is known to crawl out of the bed onto the floor. The goal associated with this problem: Resident will have no falls with injury resulting in ER visit throughout the quarter. Interventions included: Assess fall mats for proper placement at bedside. Low bed with bilateral fall mats while in bed. On 04/19/21 at 1:14 PM, Licensed Practical Nurse (LPN)# 169, was asked to enter Resident #48's room. LPN #169 stated that the fall mat should always be down beside his bed when he is in it. LPN #169 put the fall mat down beside Resident # 48's bed at this time. No other information was provided by the end of the survey on 04/21/21 at 6:30 PM. Based on observation, medical record review and staff interview, the facility failed to ensure residents receive adequate supervision and assistive devices to prevent accidents. Facility staff failed to follow orders to ensure a safe transfer for Resident #72. As a result, Resident #72 sustained a fractured shoulder. In addition, Resident #48 did not have interventions in place to address falls. This was true for two (2) of six (6) residents reviewed for the care area of accidents and falls. Resident identifiers: #72 and #48. Facility census: 141. Findings included: a) Resident #72 On 04/19/21 at 11:45 AM, Resident #72 was noted to be lying in her bed. The resident denied pain or any other complaints at that time. Review of Resident #72's medical record revealed a progress note written on 04/03/21 at 11:38 AM, which stated, Received xray results. Acute fracture involving left humeral neck with modest displacement. Reported to (doctor's name). No new orders at this time. Needs to follow up with house physician. A physician's note written on 04/03/21 at 1:06 PM, stated Pt (patient) was being transferred from chair to bed when a loud pop sound was heard and pt [patient] immediately started experiencing pain in her left shoulder. Pt c/o (complaint) if at rest does not hurt but limited ROM [range of motion], active or passive, causes her pain. Pt is a long term resident at facility. Pt receives Tramadol for pain. A progress note written on 04/04/21 at 11:53 AM stated, Spoke with son, (son's name), to inform him that mother's arm does have a fx (fracture). He wants her sent to (hospital name) to be evaluated. Received order to send out from (doctor's name). A progress note written on 04/04/21 at 6:09 PM, stated, Resident returned from [hospital name]. New order for hydrocodone-acetaminophen 5-325mg. Sling placed on left arm. Resident to f/u [follow-up] with walk-in ortho clinic within a week. According to the hospital discharge and follow-up instructions on 04/04/21, X-ray revealed proximal left humeral fracture. Discussed with Ortho (orthopedics). Shoulder sling to be worn. Follow-up with Ortho. next week. The resident was receiving pain medication for chronic pain prior to the fracture. On 04/06/21 at 8:07 AM, she received additional pain medication (hydrocodone-acetaminophen 5-325mg) for left arm pain. The medication effectively relieved her pain. Resident #72 was seen at the orthopedic clinic on 04/12/21. The orthopedic clinic note stated, .was found to have an impacted minimally displaced fracture of the fracture of the left proximal humerus. On examination, she is diffusely tender on the arm. She has good neurologic function on the hand. She can bend her elbow okay. She has previously had a wrist fracture on the left a number of years ago, which has gone on to heal. She still has a volar plate intact. She has most recently, a year and a half or so ago, she had an impacted right proximal humerus fracture, which has gone on to heal and was seen by (doctor's name). At this point in time, I would recommend doing a sling for comfort, would come out of it when she is sitting upright and let her use the left hand for light activities like eating, drinking, writing, keyboarding. She can use it for any craft work or anything for light activity. The only thing we wanted to avoid is going up overhead until have more time to heal. I would recommend seeing her back in probably 4-6 weeks and get a new x-ray of the left shoulder. Resident #72 had diagnoses including, but not limited to, cerebral ischemia, hemiplegia and hemiparesis following cerebral infarction, and vascular dementia. The Minimum Data Set (MDS) with Assessment Reference Date (ARD) 03/10/21 documented a Brief Interview for Mental Status (BIMS) score of 5. A lift/transfer/reposition evaluation performed 03/23/21 stated the resident required a gait/transfer belt and needed two (2) staff for repositioning in bed. On 04/20/21 at 1:00 PM, the Director of Nursing (DON) was asked for additional information regarding the incident. The DON provided an incident report which stated the incident occurred on 04/02/2021 at 4:00 PM. The incident report stated, CNA (certified nursing assistant) reported to nurse that when transferring resident from wheelchair to bed heard a pop noise. Resident able to perform ROM [range of motion] on all extremities. Denies pain and discomfort. Upper arms even. Skin color normal and intact .Resident with advanced age, history of fractures. Therapy to assess after Orthopedic evaluation. The incident was reported to the physician on 04/03/21 at 4:00 PM. The DON also provided a written statement from Nursing Assistant (NA) #103, dated 04/05/21, which stated, At 3:45 PM I was transferring [sic] [resident's room number and first name] into bed from her wheelchair. With my arms under her armpits, somehow her arm slipped up. (Left arm) and made a popping sound. I then got her in the bed. The DON also provided a statement from Resident #72, dated 04/05/21, which stated, (NA name) pulled her up under L (left) arm to pull her up in bed. Resident states she felt and heard a pop. Denies pain on event, but states she started feeling pain 04/03. Denies fall, abuse, or intentional injury. Resident stated, I know she didn't mean to. She is a fine girl. Statement read back to resident and taken by (Registered Nurse #128). On 04/05/21, NA #103 received Clinical Competency Validation on the following topics: Turn and Reposition the Patient and Gait Belt. Review of Resident #72's comprehensive care plan revealed the focus, Resident/Patient requires extensive assistance/is dependent for ADL (activities of daily living) care in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, toileting related to debility. Interventions included as follows: - Provide resident with extensive assistance using gait belt for transfers (initiated 04/20/21) - Provide resident with extensive assist x 2 for bed mobility (initiated 12/14/18) During an interview on 04/20/21 at 2:00 PM, the Administrator was asked if the incident had been reported to state agencies as potential abuse or neglect. The Administrator stated that, due to the resident's statement, the incident had not been reported to state agencies. The Administrator was also asked if any further investigation had been conducted due to the resident's lift/transfer/reposition evaluation and the differing accounts of the incident by the CNA and the resident. The administrator had no additional investigation to provide. As a result of the nurse aide not following the care plan for the use of a gait belt and 2 person assist with transfers, the resident suffered an acute fracture involving left humeral neck with modest displacement resulting in pain requiring additional pain medication. On 04/20/21 at 3:30 PM, the administrator stated that, upon further consideration, the incident was reported today to Adult Protective Services, the Nurse Aide Registry, the ombudsman, and the Office of Health Facility Licensure and Certification after surveyor intervention. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

. Based on observation and staff interview, the facility failed to protect Resident's health information. This was a random opportunity for discovery. Resident identifier: #14. Facility census: 141. F...

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. Based on observation and staff interview, the facility failed to protect Resident's health information. This was a random opportunity for discovery. Resident identifier: #14. Facility census: 141. Findings included: a) Resident #14 An observation on 04/20/21 at 1:28 PM, found a log of 15-minute checks posted on the outside of the Resident's door. During an interview on 04/20/21 at 1:41 PM, with the Administrator and Director of Nursing (DON), the Administrator confirmed 15-minute check logs should not be placed on the outside of the door. That information is confidential. The Administrator stated that she would go take care of it and take it off the door at this time. No further information was provided prior to the end of the survey on 04/21/21 at 6:30 PM. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

. Based on observation and staff interview, the facility failed to ensure the confidentially of medical information. The computer screen located on the medication cart was visible showing a resident's...

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. Based on observation and staff interview, the facility failed to ensure the confidentially of medical information. The computer screen located on the medication cart was visible showing a resident's medication list when the nurse was not in attendance. This was a random opportunity for discovery. Resident identifier: #7. Facility census: 141. Findings included: a) Resident #7 On 04/21/21 at 8:36 AM, the B medication cart on the second floor was observed to have the computer screen visible. The medication cart was in the hallway outside resident rooms. The list of Resident #7's medications could be seen. No staff members were present. Registered Nurse (RN) #63 was observed coming down the hallway carrying Styrofoam cups. RN #63 confirmed she was administering medications. She was informed she had not closed the computer when she left the area, leaving Resident #7's medication list visible to anyone who walked by. RN #63 had no further information regarding the matter. No further information was provided through the completion of the survey. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

. Based on observation and interview, the facility failed to maintain a safe, sanitary and comfortable environment for the residents on the Homestead Unit. Several pieces of the wallpaper border had b...

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. Based on observation and interview, the facility failed to maintain a safe, sanitary and comfortable environment for the residents on the Homestead Unit. Several pieces of the wallpaper border had been removed from the walls. Facility census: 141. Finding included: a) Kitchen/Dining area During an observation of the Homestead Unit on 04/20/21 at 11:15 AM, it was discovered the wallpaper border, at chair railing height in the kitchen/dining area had been peeled off in three (3) sections exposing the wallboard. In an interview on 04/20/21 at 2:38 PM, the Director of the Homestead Unit verified the wallpaper border needed to be replaced. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

. Based on resident interview, medical record review and staff interview, the facility failed to implement its written policies regarding abuse and neglect. This was true for two (2) of three (3) resi...

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. Based on resident interview, medical record review and staff interview, the facility failed to implement its written policies regarding abuse and neglect. This was true for two (2) of three (3) residents reviewed for the care area of abuse and neglect. Resident identifiers: #72 and #55. Facility census: 141. Findings included: a) Facility Policy Facility Policy titled, OPS300 Abuse Prohibition revision date: 07/01/2019. This policy states, Upon receiving information concerning a report of suspected or alleged abuse, mistreatment, or neglect the designee will perform the following: -Enter allegation into the risk management system. -Report the allegation no later than 24 hours after the allegation is made (if the event did not result in serious bodily injury.) - Notify Licensing Boards and Registries. -Initiate an investigation within 24 hours of the allegation. -The investigation will be thoroughly. b) Resident #72 On 04/19/21 at 11:45 AM, Resident #72 was noted to be lying in her bed. The resident denied pain or any other complaints at that time. Review of Resident #72's medical record revealed a progress note written on 4/3/21 at 11:38 AM, which stated, Received xray results. Acute fracture involving left humeral neck with modest displacement. Reported to (doctor's name). No new orders at this time. Needs to follow up with house physician. A physician's note written on 04/03/21 at 1:06 PM, stated Pt (patient) was being transferred from chair to bed when a loud pop sound was heard and pt [patient] immediately started experiencing pain in her left shoulder. Pt c/o (complaint) if at rest does not hurt but limited ROM [range of motion], active or passive, causes her pain. Pt is a long term resident at facility. Pt receives Tramadol for pain. A progress note written on 4/4/2021 at 11:53 AM stated, Spoke with son, (son's name), to inform him that mother's arm does have a fx (fracture). He wants her sent to (hospital name) to be evaluated. Received order to send out from (doctor's name). A progress note written on 4/4/2021 at 6:09 PM, stated, Resident returned from [hospital name]. New order for hydrocodone-acetaminophen 5-325mg. Sling placed on left arm. Resident to f/u [follow-up] with walk-in ortho clinic within a week. According to the hospital discharge and follow-up instructions on 04/04/21, X-ray revealed proximal left humeral fracture. Discussed with Ortho (orthopedics). Shoulder sling to be worn. Follow-up with Ortho. next week. The resident was receiving pain medication for chronic pain prior to the fracture. On 4/6/2021 at 8:07 AM, she received additional pain medication (hydrocodone-acetaminophen 5-325mg) for left arm pain. The medication effectively relieved her pain. Resident #72 was seen at the orthopedic clinic on 04/12/21. The orthopedic clinic note stated, .was found to have an impacted minimally displaced fracture of the fracture of the left proximal humerus. On examination, she is diffusely tender on the arm. She has good neurologic function on the hand. She can bend her elbow okay. She has previously had a wrist fracture on the left a number of years ago, which has gone on to heal. She still has a volar plate intact. She has most recently, a year and a half or so ago, she had an impacted right proximal humerus fracture, which has gone on to heal and was seen by (doctor's name). At this point in time, I would recommend doing a sling for comfort, would come out of it when she is sitting upright and let her use the left hand for light activities like eating, drinking, writing, keyboarding. She can use it for any craft work or anything for light activity. The only thing we wanted to avoid is going up overhead until have more time to heal. I would recommend seeing her back in probably 4-6 weeks and get a new x-ray of the left shoulder. Resident #72 had diagnoses including, but not limited to, cerebral ischemia, hemiplegia and hemiparesis following cerebral infarction, and vascular dementia. The Minimum Data Set (MDS) with Assessment Reference Date (ARD) 03/10/21 documented a Brief Interview for Mental Status (BIMS) score of 5. A lift/transfer/reposition evaluation performed 03/23/21 stated the resident required a gait/transfer belt and needed two (2) staff for repositioning in bed. On 04/20/21 at 1:00 PM, the Director of Nursing (DON) was asked for additional information regarding the incident. The DON provided an incident report which stated the incident occurred on 04/02/2021 at 4:00 PM. The incident report stated, CNA (certified nursing assistant) reported to nurse that when transferring resident from wheelchair to bed heard a pop noise. Resident able to perform ROM [range of motion] on all extremities. Denies pain and discomfort. Upper arms even. Skin color normal and intact .Resident with advanced age, history of fractures. Therapy to assess after Orthopedic evaluation. The incident was reported to the physician on 04/03/21 at 4:00 PM. The DON also provided a written statement from Nursing Assistant (NA) #103, dated 04/05/21, which stated, At 3:45 PM I was transferring [sic] [resident's room number and first name] into bed from her wheelchair. With my arms under her armpits, somehow her arm slipped up. (Left arm) and made a popping sound. I then got her in the bed. The DON also provided a statement from Resident #72, dated 04/05/21, which stated, (NA name) pulled her up under L (left) arm to pull her up in bed. Resident states she felt and heard a pop. Denies pain on event, but states she started feeling pain 04/03. Denies fall, abuse, or intentional injury. Resident stated, I know she didn't mean to. She is a fine girl. Statement read back to resident and taken by (Registered Nurse #128). On 04/05/21, NA #103 received Clinical Competency Validation on the following topics: Turn and Reposition the Patient and Gait Belt. Review of Resident #72's comprehensive care plan revealed the focus, Resident/Patient requires extensive assistance/is dependent for ADL (activities of daily living) care in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, toileting related to debility. Interventions included as follows: - Provide resident with extensive assistance using gait belt for transfers (initiated 04/20/21) - Provide resident with extensive assist x 2 for bed mobility (initiated 12/14/18) During an interview on 04/20/21 at 2:00 PM, the Administrator was asked if the incident had been reported to state agencies as potential abuse or neglect. The Administrator stated that, due to the resident's statement, the incident had not been reported to state agencies. The Administrator was also asked if any further investigation had been conducted due to the resident's lift/transfer/reposition evaluation and the differing accounts of the incident by the CNA and the resident. The administrator had no additional investigation to provide. On 04/20/21 at 3:30 PM, the administrator stated that, upon further consideration, the incident was reported today to Adult Protective Services, the Nurse Aide Registry, the ombudsman, and the Office of Health Facility Licensure and Certification after surveyor intervention. b) Resident #55 During an interview on 04/19/21 at 11:28 AM, Resident # 55 said, Nurse Aide (NA) #40 was mean to me. She was asked, when was he mean to her? She said, a week or so ago. She went on to say, he can't help me anymore because he can't come in my room anymore. On 04/19/21 at 3:05 PM, Resident # 55 said she remembers what NA #40 said to her now. She said, she had her call light on and she saw him walk by her door. She asked him to help her and he said No, real hateful and said, I'm not dealing with you all day today. During an interview with Registered Nurse (RN) #38 on 04/20/21 at 1:45 PM, she was asked about NA #40 not being allowed in the room of Resident #55. RN #38 stated that she was not aware about anything like that. She said, the Unit Manager would know. On 04/20/21 at 1:56 PM, Unit Manager (UM) #96 was asked if Resident #55 had reported to her about NA #40 being mean to her and refusing to provide care. She stated that Resident #55 makes lots of accusations. She said, she told NA #40 not to go in the room of Resident #55 anymore. She went on to say this happened about two (2) weeks ago. She was asked what the policy instructs her to do when there is an allegation of abuse. She stated, she would let the Social Worker (SW) # 116 know and it would be investigated. She was asked if she reported the allegation to SW # 116. UM #96 stated, yes. At approximately 3:00 PM on 04/19/21, a review of the facilities reportable's, revealed no reportable allegations of abuse for Resident # 55. During an interview on 04/20/21 at 2:07 PM, SW #116 was asked about receiving an allegation from Resident # 55 regarding NA # 40 being mean to her and refusing to help her in the last couple of weeks? She said she does not remember any and that if so it would be in the reportable book. On 04/20/21 at 2:10 PM, the Administrator was made aware of the findings and the failure to report and investigate the allegations made by Resident #55. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

. Based on resident interview, medical record review and staff interview, the facility failed to report allegations of abuse and neglect. This was true for two (2) of three (3) residents reviewed for ...

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. Based on resident interview, medical record review and staff interview, the facility failed to report allegations of abuse and neglect. This was true for two (2) of three (3) residents reviewed for the care area of abuse and neglect. Resident Identifiers: #72 and #55. Facility census: 141. Findings included: a) Resident #72 On 04/19/21 at 11:45 AM, Resident #72 was noted to be lying in her bed. The resident denied pain or any other complaints at that time. Review of Resident #72's medical record revealed a progress note written on 4/3/2021 at 11:38 AM, which stated, Received xray results. Acute fracture involving left humeral neck with modest displacement. Reported to (doctor's name). No new orders at this time. Needs to follow up with house physician. A physician's note written on 04/03/21 at 1:06 PM, stated Pt (patient) was being transferred from chair to bed when a loud pop sound was heard and pt [patient] immediately started experiencing pain in her left shoulder. Pt c/o (complaint) if at rest does not hurt but limited ROM [range of motion], active or passive, causes her pain. Pt is a long term resident at facility. Pt receives Tramadol for pain. A progress note written on 4/4/2021 at 11:53 AM stated, Spoke with son, (son's name), to inform him that mother's arm does have a fx (fracture). He wants her sent to (hospital name) to be evaluated. Received order to send out from (doctor's name). A progress note written on 4/4/2021 at 6:09 PM, stated, Resident returned from [hospital name]. New order for hydrocodone-acetaminophen 5-325mg. Sling placed on left arm. Resident to f/u [follow-up] with walk-in ortho clinic within a week. According to the hospital discharge and follow-up instructions on 04/04/21, X-ray revealed proximal left humeral fracture. Discussed with Ortho (orthopedics). Shoulder sling to be worn. Follow-up with Ortho. next week. The resident was receiving pain medication for chronic pain prior to the fracture. On 4/6/2021 at 8:07 AM, she received additional pain medication (hydrocodone-acetaminophen 5-325mg) for left arm pain. The medication effectively relieved her pain. Resident #72 was seen at the orthopedic clinic on 04/12/21. The orthopedic clinic note stated, .was found to have an impacted minimally displaced fracture of the fracture of the left proximal humerus. On examination, she is diffusely tender on the arm. She has good neurologic function on the hand. She can bend her elbow okay. She has previously had a wrist fracture on the left a number of years ago, which has gone on to heal. She still has a volar plate intact. She has most recently, a year and a half or so ago, she had an impacted right proximal humerus fracture, which has gone on to heal and was seen by (doctor's name). At this point in time, I would recommend doing a sling for comfort, would come out of it when she is sitting upright and let her use the left hand for light activities like eating, drinking, writing, keyboarding. She can use it for any craft work or anything for light activity. The only thing we wanted to avoid is going up overhead until have more time to heal. I would recommend seeing her back in probably 4-6 weeks and get a new x-ray of the left shoulder. Resident #72 had diagnoses including, but not limited to, cerebral ischemia, hemiplegia and hemiparesis following cerebral infarction, and vascular dementia. The Minimum Data Set (MDS) with Assessment Reference Date (ARD) 03/10/21 documented a Brief Interview for Mental Status (BIMS) score of 5. A lift/transfer/reposition evaluation performed 03/23/21 stated the resident required a gait/transfer belt and needed two (2) staff for repositioning in bed. On 04/20/21 at 1:00 PM, the Director of Nursing (DON) was asked for additional information regarding the incident. The DON provided an incident report which stated the incident occurred on 04/02/2021 at 4:00 PM. The incident report stated, CNA (certified nursing assistant) reported to nurse that when transferring resident from wheelchair to bed heard a pop noise. Resident able to perform ROM [range of motion] on all extremities. Denies pain and discomfort. Upper arms even. Skin color normal and intact .Resident with advanced age, history of fractures. Therapy to assess after Orthopedic evaluation. The incident was reported to the physician on 04/03/21 at 4:00 PM. The DON also provided a written statement from Nursing Assistant (NA) #103, dated 04/05/21, which stated, At 3:45 PM I was transferring [sic] [resident's room number and first name] into bed from her wheelchair. With my arms under her armpits, somehow her arm slipped up. (Left arm) and made a popping sound. I then got her in the bed. The DON also provided a statement from Resident #72, dated 04/05/21, which stated, (NA name) pulled her up under L (left) arm to pull her up in bed. Resident states she felt and heard a pop. Denies pain on event, but states she started feeling pain 04/03. Denies fall, abuse, or intentional injury. Resident stated, I know she didn't mean to. She is a fine girl. Statement read back to resident and taken by (Registered Nurse #128). On 04/05/21, NA #103 received Clinical Competency Validation on the following topics: Turn and Reposition the Patient and Gait Belt. Review of Resident #72's comprehensive care plan revealed the focus, Resident/Patient requires extensive assistance/is dependent for ADL (activities of daily living) care in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, toileting related to debility. Interventions included as follows: - Provide resident with extensive assistance using gait belt for transfers (initiated 04/20/21) - Provide resident with extensive assist x 2 for bed mobility (initiated 12/14/18) During an interview on 04/20/21 at 2:00 PM, the Administrator was asked if the incident had been reported to state agencies as potential abuse or neglect. The Administrator stated that, due to the resident's statement, the incident had not been reported to state agencies. The Administrator was also asked if any further investigation had been conducted due to the resident's lift/transfer/reposition evaluation and the differing accounts of the incident by the CNA and the resident. The administrator had no additional investigation to provide. On 04/20/21 at 3:30 PM, the administrator stated that, upon further consideration, the incident was reported today to Adult Protective Services, the Nurse Aide Registry, the ombudsman, and the Office of Health Facility Licensure and Certification after surveyor intervention. b) Resident #55 Facility Policy titled, OPS300 Abuse Prohibition revision date: 07/01/2019. This policy states, Upon receiving information concerning a report of suspected or alleged abuse, mistreatment, or neglect the designee will perform the following: -Enter allegation into the risk management system. -Report the allegation no later than 24 hours after the allegation is made (if the event did not result in serious bodily injury. - Notify Licensing Boards and Registries. -Initiate an investigation within 24 hours of the allegation. -The investigation will be thoroughly. During an interview on 04/19/21 at 11:28 AM, Resident # 55 said, Nurse Aide (NA) #40 was mean to me. She was asked, when was he mean to her? She said, a week or so ago. She went on to say, he can't help me anymore because he can't come in my room anymore. On 04/19/21 at 3:05 PM, Resident # 55 said she remembers what NA #40 said to her now. She said, she had her call light on and she saw him walk by her door. She asked him to help her and he said No, real hateful and said, I'm not dealing with you all day today. During an interview with Registered Nurse (RN) #38 on 04/20/21 at 1:45 PM, she was asked about NA #40 not being allowed in the room of Resident #55. RN #38 stated that she was not aware about anything like that. She said, the Unit Manager would know. On 04/20/21 at 1:56 PM, Unit Manager (UM) #96 was asked if Resident #55 had reported to her about NA #40 being mean to her and refusing to provide care. She stated that Resident #55 makes lots of accusations. She said, she told NA #40 not to go in the room of Resident #55 anymore. She went on to say this happened about two (2) weeks ago. She was asked what the policy instructs her to do when there is an allegation of abuse. She stated, she would let the Social Worker (SW) # 116 know and it would be investigated. She was asked if she reported the allegation to SW # 116. UM #96 stated, yes. At approximately 3:00 PM on 04/19/21, a review of the facilities reportable's, revealed no reportable allegations of abuse for Resident # 55. During an interview on 04/20/21 at 2:07 PM, SW #116 was asked about receiving an allegation from Resident # 55 regarding NA # 40 being mean to her and refusing to help her in the last couple of weeks? She said she does not remember any and that if so it would be in the reportable book. On 04/20/21 at 2:10 PM, the Administrator was made aware of the findings and the failure to report and investigate the allegations made by Resident #55. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

. Based on resident interview, medical record review and staff interview, the facility failed to thoroughly investigate allegations of abuse and neglect. This was true for two (2) of three (3) residen...

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. Based on resident interview, medical record review and staff interview, the facility failed to thoroughly investigate allegations of abuse and neglect. This was true for two (2) of three (3) residents reviewed for the care area of abuse and neglect. Resident identifiers: #72, #55. Facility census: 141. Findings included: Facility Policy titled, OPS300 Abuse Prohibition revision date: 07/01/2019. This policy states, Upon receiving information concerning a report of suspected or alleged abuse, mistreatment, or neglect the designee will perform the following: -Enter allegation into the risk management system. -Report the allegation no later than 24 hours after the allegation is made (if the event did not result in serious bodily injury. - Notify Licensing Boards and Registries. -Initiate an investigation within 24 hours of the allegation. -The investigation will be thoroughly. a) Resident #72 On 04/19/21 at 11:45 AM, Resident #72 was noted to be lying in her bed. The resident denied pain or any other complaints at that time. Review of Resident #72's medical record revealed a progress note written on 4/3/2021 at 11:38 AM, which stated, Received xray results. Acute fracture involving left humeral neck with modest displacement. Reported to (doctor's name). No new orders at this time. Needs to follow up with house physician. A physician's note written on 04/03/21 at 1:06 PM, stated Pt (patient) was being transferred from chair to bed when a loud pop sound was heard and pt [patient] immediately started experiencing pain in her left shoulder. Pt c/o (complaint) if at rest does not hurt but limited ROM [range of motion], active or passive, causes her pain. Pt is a long term resident at facility. Pt receives Tramadol for pain. A progress note written on 4/4/2021 at 11:53 AM stated, Spoke with son, (son's name), to inform him that mother's arm does have a fx (fracture). He wants her sent to (hospital name) to be evaluated. Received order to send out from (doctor's name). A progress note written on 4/4/2021 at 6:09 PM, stated, Resident returned from [hospital name]. New order for hydrocodone-acetaminophen 5-325mg. Sling placed on left arm. Resident to f/u [follow-up] with walk-in ortho clinic within a week. According to the hospital discharge and follow-up instructions on 04/04/21, X-ray revealed proximal left humeral fracture. Discussed with Ortho (orthopedics). Shoulder sling to be worn. Follow-up with Ortho. next week. The resident was receiving pain medication for chronic pain prior to the fracture. On 4/6/2021 at 8:07 AM, she received additional pain medication (hydrocodone-acetaminophen 5-325mg) for left arm pain. The medication effectively relieved her pain. Resident #72 was seen at the orthopedic clinic on 04/12/21. The orthopedic clinic note stated, .was found to have an impacted minimally displaced fracture of the fracture of the left proximal humerus. On examination, she is diffusely tender on the arm. She has good neurologic function on the hand. She can bend her elbow okay. She has previously had a wrist fracture on the left a number of years ago, which has gone on to heal. She still has a volar plate intact. She has most recently, a year and a half or so ago, she had an impacted right proximal humerus fracture, which has gone on to heal and was seen by (doctor's name). At this point in time, I would recommend doing a sling for comfort, would come out of it when she is sitting upright and let her use the left hand for light activities like eating, drinking, writing, keyboarding. She can use it for any craft work or anything for light activity. The only thing we wanted to avoid is going up overhead until have more time to heal. I would recommend seeing her back in probably 4-6 weeks and get a new x-ray of the left shoulder. Resident #72 had diagnoses including, but not limited to, cerebral ischemia, hemiplegia and hemiparesis following cerebral infarction, and vascular dementia. The Minimum Data Set (MDS) with Assessment Reference Date (ARD) 03/10/21 documented a Brief Interview for Mental Status (BIMS) score of 5. A lift/transfer/reposition evaluation performed 03/23/21 stated the resident required a gait/transfer belt and needed two (2) staff for repositioning in bed. On 04/20/21 at 1:00 PM, the Director of Nursing (DON) was asked for additional information regarding the incident. The DON provided an incident report which stated the incident occurred on 04/02/2021 at 4:00 PM. The incident report stated, CNA (certified nursing assistant) reported to nurse that when transferring resident from wheelchair to bed heard a pop noise. Resident able to perform ROM [range of motion] on all extremities. Denies pain and discomfort. Upper arms even. Skin color normal and intact .Resident with advanced age, history of fractures. Therapy to assess after Orthopedic evaluation. The incident was reported to the physician on 04/03/21 at 4:00 PM. The DON also provided a written statement from Nursing Assistant (NA) #103, dated 04/05/21, which stated, At 3:45 PM I was transferring [sic] [resident's room number and first name] into bed from her wheelchair. With my arms under her armpits, somehow her arm slipped up. (Left arm) and made a popping sound. I then got her in the bed. The DON also provided a statement from Resident #72, dated 04/05/21, which stated, (NA name) pulled her up under L (left) arm to pull her up in bed. Resident states she felt and heard a pop. Denies pain on event, but states she started feeling pain 04/03. Denies fall, abuse, or intentional injury. Resident stated, I know she didn't mean to. She is a fine girl. Statement read back to resident and taken by (Registered Nurse #128). On 04/05/21, NA #103 received Clinical Competency Validation on the following topics: Turn and Reposition the Patient and Gait Belt. Review of Resident #72's comprehensive care plan revealed the focus, Resident/Patient requires extensive assistance/is dependent for ADL (activities of daily living) care in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, toileting related to debility. Interventions included as follows: - Provide resident with extensive assistance using gait belt for transfers (initiated 04/20/21) - Provide resident with extensive assist x 2 for bed mobility (initiated 12/14/18) During an interview on 04/20/21 at 2:00 PM, the Administrator was asked if the incident had been reported to state agencies as potential abuse or neglect. The Administrator stated that, due to the resident's statement, the incident had not been reported to state agencies. The Administrator was also asked if any further investigation had been conducted due to the resident's lift/transfer/reposition evaluation and the differing accounts of the incident by the CNA and the resident. The administrator had no additional investigation to provide. On 04/20/21 at 3:30 PM, the administrator stated that, upon further consideration, the incident was reported today to Adult Protective Services, the Nurse Aide Registry, the ombudsman, and the Office of Health Facility Licensure and Certification after surveyor intervention. b) Resident #55 During an interview on 04/19/21 at 11:28 AM, Resident # 55 said, Nurse Aide (NA) #40 was mean to me. She was asked, when was he mean to her? She said, a week or so ago. She went on to say, he can't help me anymore because he can't come in my room anymore. On 04/19/21 at 3:05 PM, Resident # 55 said she remembers what NA #40 said to her now. She said, she had her call light on and she saw him walk by her door. She asked him to help her and he said No, real hateful and said, I'm not dealing with you all day today. During an interview with Registered Nurse (RN) #38 on 04/20/21 at 1:45 PM, she was asked about NA #40 not being allowed in the room of Resident #55. RN #38 stated that she was not aware about anything like that. She said, the Unit Manager would know. On 04/20/21 at 1:56 PM, Unit Manager (UM) #96 was asked if Resident #55 had reported to her about NA #40 being mean to her and refusing to provide care. She stated that Resident #55 makes lots of accusations. She said, she told NA #40 not to go in the room of Resident #55 anymore. She went on to say this happened about two (2) weeks ago. She was asked what the policy instructs her to do when there is an allegation of abuse. She stated, she would let the Social Worker (SW) # 116 know and it would be investigated. She was asked if she reported the allegation to SW # 116. UM #96 stated, yes. At approximately 3:00 PM on 04/19/21, a review of the facilities reportable's, revealed no reportable allegations of abuse for Resident # 55. During an interview on 04/20/21 at 2:07 PM, SW #116 was asked about receiving an allegation from Resident # 55 regarding NA # 40 being mean to her and refusing to help her in the last couple of weeks? She said she does not remember any and that if so it would be in the reportable book. On 04/20/21 at 2:10 PM, the Administrator was made aware of the findings and the failure to report and investigate the allegations made by Resident #55. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

. Based on medical record review and staff interview, the facility failed to complete an accurate quarterly Minimum Data Set (MDS) assessment. This was true for one (1) of thirty-two (32) MDS assessme...

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. Based on medical record review and staff interview, the facility failed to complete an accurate quarterly Minimum Data Set (MDS) assessment. This was true for one (1) of thirty-two (32) MDS assessments reviewed during the Long Term Care Survey Process (LTCSP). Resident identifier: #110. Facility census: 141. Findings included: a) Resident #110 A medical record review for Resident #110 on 04/20/21, revealed the MDS assessment with an Assessment Reference Date (ARD) of 01/07/21 was incorrect. Resident #110 had a fall on 12/06/20 with injury. Section J: Number of falls with injury since the last assessment had not captured the fall accurately. An interview with the Clinical Reimbursement Coordinator (CRC) on 04/20/21 at 12:42 PM, verified the fall with injury on 12/06/20 for Resident #110 had not been reported correctly in Section J: of the MDS completed on 01/07/21. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

. Based on observation, record review and interview, the facility failed to provide necessary care and treatment to prevent pressure ulcer development or ensure care and treatment was provided to prom...

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. Based on observation, record review and interview, the facility failed to provide necessary care and treatment to prevent pressure ulcer development or ensure care and treatment was provided to promote healing of a pressure ulcer for one (1) of three (3) residents reviewed for pressure ulcers. Resident identifier: #135. Census: 141. Findings included: a) Resident #135 A review of policy, NSG236 Skin Integrity Management, revision date, 1/31/20, noted under Section 3.2 , staff are to perform skin inspection on admission/re-admission and weekly and under 3.3, Perform wound observations and measurements skin integrity report upon initial identification of altered skin integrity, weekly, and with anticipated decline of wound. A review of the medical record for Resident #135 showed an order for the resident to have feet offloaded when in bed with heel offloading boots. An observation on 04/20/21 at 11:48 AM, revealed Resident #135 lying in bed with heels directly on the mattress and the device ordered by the physician to prevent pressure was not in place. An interview, on 04/20/21 at 11:48 AM, with Licensed Practical Nurse #166 (LPN #166), verified the resident's feet were not being offloaded as ordered by the physician and there was no device to elevate Resident #135's feet to prevent pressure to heels. Further review of the medical record, noted Resident #135 was assessed as having a stage II pressure ulcer on the coccyx and moisture associated skin damage (MASD) on both buttocks with two different treatments ordered by the physician. No documentation of the wounds was noted on admission and no documentation on 04/07/21 and 04/14/21 when the pressure ulcer should have been assessed on a weekly basis. An interview, on 04/20/21 at 01:26 PM, with the Director of Nursing (DON) confirmed there were two (2) different treatments, however, the area being assessed was only one area (Stage II pressure ulcer) because the wound was misdiagnosed. It was further stated during the interview, staff should have notified the physician to clarify the order, however, they failed to do so. During the interview, the DON confirmed assessments of the pressure ulcer were not done on a weekly basis as required. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

. Based on observation, record review and interview, the facility failed to ensure each resident receives necessary respiratory care and services. This was true for two (2) of two (2) residents receiv...

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. Based on observation, record review and interview, the facility failed to ensure each resident receives necessary respiratory care and services. This was true for two (2) of two (2) residents receiving oxygen (O2) therapy. Resident identifiers: #135 and #7. Resident census: 141 Findings included: a.) Resident #135 A review of the policy Oxygen: Concentrator, revision date: 11/01/19, under section 12 notes to set liter flow per order. An observation on 04/20/21 at 12:00 PM revealed oxygen being administered to Resident #135 at a rate of 3.5 liters per minute through an aerosol trach collar. A record review revealed a current physician's order for the resident to receive oxygen therapy through an aerosol trach collar with oxygen at four (4) liters per minute for O2 bleed in. An interview on 04/20/21 at 12:07 PM, with Licensed Practical Nurse #166 (LPN #166) verified the oxygen being administered to Resident #135 was not set at the correct rate in accordance with the physician's order. LPN #166 reset the rate to 4 liters per minute. b) Resident # 7 An observation of Resident #7, on 04/19/21 at 11:12 AM, revealed the Resident was receiving oxygen at three (3) Liters via nasal cannula (an oxygen delivery device) from an oxygen concentrator. A review of the Resident's #7's physician order, revealed three (3) different active orders of For Oxygen. --Oxygen two (2) Liters Per Minute (LPM), via Nasal Cannula continuously, with an order date of 03/22/21. -- Resident to Wear Oxygen At (3) LMP Via Nasal Cannula Continuously as tolerated every day shift, with an order date of 12/18/19. -- Resident to Wear Oxygen At (3) LMP Via Nasal Cannula Continuously as tolerated every night shift, with a start date of 12/18/29. An interview with Director of Nursing (DON) on 04/21/21 at 07:57 AM, verified that the it was wrong to have three (3) different orders for Oxygen. The DON stated that the orders would have to be corrected. No other information was given prior to the end of the survey. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to consistently evaluate the effectiveness of an as needed (PR...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to consistently evaluate the effectiveness of an as needed (PRN) pain medication for Resident #294 to determine if the residents pain was controlled after administration of the medication. In addition, the facility failed to consistently provide non-pharmacological interventions before administering the pain medication. This was true for one (1) of three (3) Residents reviewed for the care area of pain. Resident identifier: #294. Facility census: 141. Findings included: a) Policy Review of the facility's Pain Management Policy, revised on 11/01/19, found, If PRN pain medications are given, the nursing staff should document in regards to offering non-pharmacological interventions prior to administering prn medications, location and monitor/record pain characteristics and rate the pain on scale of 0-10, with 10 being the most severe and 0 being no pain. Additionally, resident's receiving interventions for pain will be monitored for the effectiveness and side effects in providing pain relief. b) Resident #294 On 04/19/21, the resident said she frequently has pain in right femur due to fracture of right femur. Review of her physician orders found an order dated 04/16/21, Norco 3/325 milligrams (mg) every six (6) hours as needed (prn) for pain. Review of the April, 2021's Medication Administration Record (MAR) found she received the medication every day since admission [DATE]). Review of the nurse's notes for Resident #294, failed to consistently rate the resident pain, document the non-pharmacological interventions provided, the location of the pain and the pain rating after the resident received the medication. The dates and times are as follows: --04/16/21 at 8:49 am, 3:00 pm and 9:00 pm --04/17/21 at 3:03 am, 8:55 am, 3:18 pm and 9:20 pm --04/18/21 at 5:55 am, 11:38 am and 8:41 pm --04/19/21 at 11:23 am and 9:31 pm --04/20/21 at 11:12 am On 04/21/21, the Director of Nursing (DON) confirmed the facility was unable to find documentation to support evidence of non-pharmacological interventions, pain rating before and after administration of the medication, and the location of the resident's pain consistently when the medication was administered. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

. Based on staff interview and record review, the facility failed to consistently ensure non-pharmacological interventions were implement before administering Klonopin an anti-anxiety benzodiazepine m...

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. Based on staff interview and record review, the facility failed to consistently ensure non-pharmacological interventions were implement before administering Klonopin an anti-anxiety benzodiazepine medication, as needed (PRN). In addition, the facility failed to provide a rational for administering the medication. This was true for one (1) of five (5) residents reviewed for unnecessary medication. Resident identifier: #294. Facility census: 141. Findings included: a) Resident #294 On 04/16/21, the physician prescribed the antianxiety medication, Klonopin 0.5 milligrams mg's to be given every eight (8) hours as needed (PRN) for Anxiety. Review of the medication administration records (MAR) for April 2021 found the following occasions when the medication was administered without documentation of the behaviors exhibited prior to administration and without documentation of non-pharmacological interventions provided prior to administration: --04/16/21 at 11:48 am --04/17/21 at 8:54 am and 9:20 pm --04/18/21 at 12:50 pm and 10:06 pm --04/19/21 at 4:54 pm On 04/21/21 at 3:00 pm, Resident #294's medication administration records (MAR) for April 2021, were reviewed with the director of nursing (DON.) The DON confirmed Klonopin 0.5 mg's was administered on the following dates: 04/16/21, 04/17/21, 04/18/21, and 04/19/21. On all of the six (6) occasions the licensed nursing staff failed to clarify increased anxiety (crying, wring hands, and or pacing, etc.) In addition, the facility provided no evidence of non-pharmacological interventions provided before administering the medication. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0563 (Tag F0563)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review, staff interview, resident/family interview, and observation, the facility failed to ensure Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review, staff interview, resident/family interview, and observation, the facility failed to ensure Resident #125 was provided the right to have visitors. This practice had the potential to affect more than a limited number of residents residing in the facility. Resident identifier: #125. Facility census: 141. Findings included: a) Resident #125 Observation on 04/19/21 at 10:15 AM, revealed Resident #125's wife came to the facility requesting to visit her husband. She was turned away and told she could not visit at this time. On 04/20/21 at 11:00 AM, Resident #125's wife returned to the facility asking to see her husband or to schedule a visit. Again she was turned away and told the schedule for visitation was in the Administrators office. She was told to call back later due to staff being too busy at this time. On 04/20/21 at 3:15 PM, Resident #125's wife came back to the facility asking for her husband's new room phone number so she could call him. The front desk clerk told the Resident's wife she did not know the phone number. This surveyor intervened and requested the Social Worker (Employee #116) to assist Resident #125's wife in her need to talk with her husband in his new room. On 04/21/21 at 12:20 PM, Resident #125 was observed in his new room. The resident said his wife had visited that morning and they had a nice visit. Review of the facility visitation policy found: Indoor visitation: Updated on 03/24/21 after new directives were issued by Center for Medicare and Medicaid Services (CMS) and Center for Disease Control (CDC) on 03/15/21, centers should allow indoor visitation at all times and for all residents, regardless of vaccination status, except under the following circumstances: --Unvaccinated residents should not receive indoor visits if the county positivity rate is greater than 10% and less than 70% of the residents are fully vaccinated. --Residents with confirmed Covid-19 infection, whether vaccinated or unvaccinated may not receive visits until they have met the criteria to discontinue transmission-based precautions; --Residents in quarantine (Admitting Observation Unit (AOU) may not receive Indoor visits until they have met the criteria for release from quarantine --Compassionate care visitation and visits required under federal disability rights law should be permitted at all times, for all residents, as needed. --Visits for residents who share a room should ideally be conducted outdoors or in common area inside the center. --If in-room visitation must occur (e.g., resident is unable to leave the room), an unvaccinated roommate should not be present during the visit. --If neither resident is unable to leave the room, Centers should attempt to enable in-room visitation while maintaining recommended infection prevention and control practices, including physical distancing and use of face masks. Review of the facility's Covid-19 outbreaks, found the last outbreak started on 11/27/20 and resolved on 02/01/21. On 04/16/21, one (1) COVID-19 positive staff member was noted. On 04/19/21 after the first round of facility wide testing, all residents and staff tested negative. Therefore, visitation should have been resumed. Review of Resident #125's medical record found he was admitted to the acute observation unit (AOU) on 03/25/21. The resident was placed in transmission-based precautions for observation for fourteen (14) days. As of 04/19/21, Resident #125 remained in precautions. Resident #125 experienced no COVID-19 symptoms. Resident #125 tested negative on the following dates: 03/26/21, 03/29/21, 04/03/21, 04/08/21, 04/16/21 and 04/23/21. b) Review of Complaint by Resident 125's wife A complaint was filed with the social worker #116, on 04/07/21. The complaint alleges: .facility is not allowing his wife to visit or speak to the resident. The Resident's wife had visited her husband via window visits until 04/07/21. Per the summary of the complaint the resident was moved to room [ROOM NUMBER]B as to not allow the wife window visits per the SW #116 summary of the complaint. Review of the statements found a statement by Employee #44, Recreational Director (RD), dated 04/06/21, read as follows: On Tuesday 04/05/21, I received a call from (Resident #125' wife's name), she requested to schedule a visit with her husband for the same day. I informed her there was no openings for Tuesday, 04/06/21, but I would be happy to schedule a visit at the next available appointment time which was Monday 04/12/21 at noon, which she agreed to. Review of the scheduled visitation logs found the following: On 04/06/21 when the wife had been informed no visitation appointments were available, the facility had scheduled six (6) visits for the day at 9:30 am, 10 am, 10:30 am, 11 am, 12 PM and 12:30 PM. No further scheduled visits for 04/06/21 were documented. From the scheduled visitation records, Resident #125's wife had been allowed to do window visits until 04/07/21. The first in-house visit with his wife was on 04/08/21 at 12:30 PM. and then again on 04/12/21 at 12:00 PM. c) Visitor Logs Review of the visitation logs from 04/01/21 through 04/15/21 found visits for families were scheduled every 30 minutes from 9:00 am through 12:30 PM. Further review found on most days there were only four or five visits scheduled per day. Interview with the Nursing Home Administrator (NHA) and the Director of Nursing (DON) on 04/21/21 at 11:00 AM revealed facility wide visits could resume after staff and residents tested negative. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0603 (Tag F0603)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review and staff interview, the facility failed to ensure each resident has the right to be free from ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review and staff interview, the facility failed to ensure each resident has the right to be free from involuntary seclusion. This was true for residents admitted to the Admissions Observation Unit (AOU). Residents were kept in transmission-based precautions longer than the fourteen (14) day observation period for COVID-19. Resident identifiers: #141, #15, #125,#132 and #135. Facility census: 141. Findings include: a) AOU unit Upon entry of the AOU unit on 04/19/21 at 10:30 AM, during an interview with the nurse practitioner, this surveyor inquired which residents were on transmission-based precautions (TBP) and I was told, If you are on this unit (AOU) you are in TBP until you leave this unit. I then inquired if there 14 day observations are finished and no signs of COVID-19 infection could the doors be opened, I was told, NO. The following residents were admitted on the AOU and still remained in TBP even though the criteria had been cleared to be removed. --Resident #141- admitted on [DATE] --Resident #15- admitted on [DATE] --Resident #125- admitted on [DATE] --Resident #132- admitted on [DATE] --Resident #135- admitted on [DATE] Interview with the Director of Nursing (DON) and the Nursing Home Administrator (NHA) on 04/20/21 at 3:15 pm found that the resident's should have the isolation signs removed from their doors and the doors opened after 14 days of observation. This was immediately corrected. No further information was provided. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on resident interview, record review and staff interview the facility failed to ensure residents choices and needs for b...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on resident interview, record review and staff interview the facility failed to ensure residents choices and needs for bathing were provided. This failed practice had the potential to affect more than a limited number of residents residing in the facility. Resident identifier: #55. Facility census 141. Findings included: a). Resident # 55 On 04/19/21 at 11:30 AM, Resident # 55 said it has been two (2) weeks since she had shower. She said she washes up, but it is not like a shower. Her hair was oily and sticking to her head. Review of shower records 04/20/21 at 11:00 AM, revealed Resident # 55 has not had a shower for eight (8) days. After reviewing the bathing records for the months of February, March, and April, Resident #55's only showers were received on Mondays. In February 2021, Resident #55 received showers on the following dates: 02/01/21 and 02/08/21. In March 2021, showers were received on the following dates: 03/15/21, 03/21/21, and 03/29/21. In April 2021, showers were received on the following dates: 04/05/21 and 04/12/21. Between 02/08/21 and 03/15/21, Resident #55 did not get a shower for 34 days. Review of the [NAME] for Resident #55 found the Resident prefers showers on Mondays and Thursdays. On 04/21/21 at 9:28 AM, the Director of Nursing (DON) stated the [NAME] is incorrect, and all residents are currently only to getting a shower once a week due to COVID-19. (The facility currently has no active COVID cases.) She was asked if a resident, misses her Monday shower would she have to wait a week? The DON reviewed the shower schedule and stated she would make sure Resident #55 gets a shower today. She did not answer the question directed to her. No further information was provided. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

. Based on medical record review and staff interview, the facility failed to follow physician ordered parameters as directed. This was true for six (6) of thirty-two residents reviewed during the Long...

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. Based on medical record review and staff interview, the facility failed to follow physician ordered parameters as directed. This was true for six (6) of thirty-two residents reviewed during the Long-term Care Survey Process (LTCSP). Resident identifiers: #141, #125, #294, #132, #295 and #135. Facility census: 141. Findings included: a) Resident #141 Review of Resident #141's medical records found a physician's order dated 04/02/21: Metoprolol give 12.5 milligrams (mg) twice a day for treatment of hypertension. Hold if systolic blood pressure (SBP) is less than 120 or heart rate (HR) is less than 65. Review of Resident #141's Medication Administration Record (MAR) for April 2021 (04/02/21-04/20/21) found the medication (Metoprolol) was given when it should have been held: --04/05/21 at 9 am- blood pressure (B/P) was 119/76. --04/05/21 at 9 pm- B/P was 119/79. --04/07/21 at 9 pm- B/P was 118/74. --04/16/21 at 9 pm- B/P was 112/68. Resident #141 also had a physician's order dated 04/17/21: Humalog insulin- inject two (2) units before meals and at night for treatment of Diabetes Mellitus (DM). Hold if blood glucose is less than 150. Review of Resident #141's MAR for April 2021 (04/17/21-04/20/21) found the medication (Humalog) was given without obtaining blood glucose levels. In addition, Lantus was administered when blood glucose levels were less than 150. No blood glucose obtained prior to the administration of Lantus on 04/19/21 at 11:30 am and 04/19/21 at 4:30 pm. On the following dates and times the Humalog insulin should have been held: --04/20/21 at 6:30 am- blood glucose was 134. --04/20/21 at 11:30 am - blood glucose was 122. Interview, on 04/21/21 at 2:15 pm, with the Director of Nursing (DON) confirmed the above mentioned medication with physician-ordered parameters for Resident #141 were not followed as directed by the orders. b) Resident 125 Review of Resident #125's medical records found a physician's order dated 03/25/21: Clonidine give 0.1 mg daily at bedtime for treatment of hypertension. Hold if systolic blood pressure (SBP) is less than 140. Review of Resident #125's MAR for March 2021 (03/25/21-03/31/21) and April 2021, found the medication (Clonidine) was given without obtaining the blood pressure prior to administration on 03/25/21 through 03/30/21 and it was given after 03/31/21, when it should have been held: --03/31/21 at 9 pm- B/P was 120/70. --04/01/21 at 9 pm- B/P was 127/59. --04/02/21 at 9 pm- B/P was 132/76. --04/03/21 at 9 pm- B/P was 118/72 --04/04/21 at 9 pm- B/P was 128/84. --04/07/21 at 9 pm- B/P was 128/70. --04/09/21 at 9 pm- B/P was 116/64. Interview, on 04/21/21 at 2:15 pm, with the Director of Nursing (DON) confirmed the above mentioned medication with physician-ordered parameters for Resident #125 were not followed as directed by the orders. c) Resident #294 Review of Resident #294's medical records found a physician's order dated 04/16/21: Hydralazine give 50 mg three times a day for treatment of hypertension. Hold if systolic blood pressure (SBP) is less than 120. Review of Resident #294's Medication Administration Record (MAR) for April 2021, found the medication (Hydralazine) was given, when it should have been held: --04/16/21 B/P was 116/61 at 9 am. --04/17/21 B/P was 119/72 at 9 am. --04/19/21 B/P was 119/72. --04/16/21 through 04/19/21 no blood pressures were obtained at 9 pm prior to the administration of the medication. Interview, on 04/21/21 at 2:15 pm, with the Director of Nursing (DON) confirmed the above mentioned medication with physician-ordered parameters for Resident #294 were not followed as directed by the orders. d) Resident #132 Review of Resident #132's medical records found a physician's order dated 03/31/21: Metoprolol give 50 mg daily for treatment of hypertension. Hold if systolic blood pressure (SBP) is less than 110 or HR is less than 65. Review of Resident #132's MAR for April 2021, found the medication (Metoprolol) was given, when it should have been held: --04/06/21 B/P was 104/58. --04/11/21 B/P was 100/60. --04/17/21 B/P was 90/55. --04/20/21 B/P was 84/58 Interview, on 04/21/21 at 2:15 pm, with the Director of Nursing (DON) confirmed the above mentioned medication with physician-ordered parameters for Resident #132 were not followed as directed by the orders. e) Resident #295 Review of Resident #295's medical records found a physician's order dated 04/06/21: Humalog insulin- inject four (4) units before meals and at night for treatment of Diabetes Mellitus (DM). Review of Resident #295's Medication Administration Record (MAR) for April 2021 (04/06/21-04/13/21) found the medication (Humalog) was held without an order and no physician notification on 04/06/21 at 4 pm, 04/09/21 at 11 am, 04/11/21 at 6am and 04/12/21 at 6am. Resident #295's physician's order dated 04/13/21 read: Humalog insulin- inject four (4) units before meals and at night for treatment of Diabetes Mellitus (DM). Hold if blood sugar less than 150. On the following dates and times the Humalog insulin should have been held: --04/14/21 at 11 am- blood glucose was 122. --04/15/21 at 11 am blood glucose was 146. --04/15/21 at 4 pm blood glucose was 133 --04/15/21 at 9 pm - blood glucose was 145 --04/17/21 at 9 pm - blood glucose was 118 --04/19/21 at 4 pm - blood glucose was 133. Interview on 04/21/21 at 2:15 pm, with the Director of Nursing (DON) confirmed the above mentioned medication with physician-ordered parameters for Resident #295 were not followed as directed by the orders. f) Resident #135 A review of the medical record, for Resident #135, noted a physician's order, dated 04/02/21, to administer Isosorbide Dinitrate tablet 10 MG. Give one (1) tablet by mouth two times a day for hypertension. Hold for systolic blood pressure less than 120. Further review of the MAR, showed the medication, Isosorbide Dinitrate was administered to Resident #135, on 04/07/21 at 09:00 PM, when the resident's blood pressure was 118/80. The medication was not held even though the systolic blood pressure was within the parameter ordered by the physician's order to hold. An additional finding on 04/19/21 at 09:00 PM, noted Resident #135 received the dose of the medication, Isosorbide Dinitrate 10 MG, when the blood pressure was assessed as being 108/78, an indication for the medication to be held and not given. During an interview, on 04/20/21 at 11:57 AM, Licensed Practical Nurse #166 (LPN #166) verified Resident #135 received the blood pressure medication when the blood pressure was too low for the medication to be administered. It was further stated the medication should have been held and a progress note written explaining why the medication was being held but that was not done. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . c) Boulevard medication cart, second floor: On [DATE] at 8:45 AM, inspection of the Boulevard medication cart on the second f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . c) Boulevard medication cart, second floor: On [DATE] at 8:45 AM, inspection of the Boulevard medication cart on the second floor was conducted by the surveyor under the observation of Registered Nurse (RN) #95. Six (6) out of six (6) insulin medications located in the cart were not dated when first opened. These insulin medications were as follows: - Lantus pen for Resident #7, pharmacy delivery date [DATE] - Humulin vial for Resident #7, pharmacy delivery date [DATE] - Novalog pen for Resident #32, pharmacy delivery date [DATE] - Humalog vial for Resident #78, pharmacy delivery date [DATE] - Lantus pen for Resident #444, pharmacy delivery date [DATE] - Humalog vial for Resident #444, pharmacy delivery date [DATE] RN #95 confirmed these insulin medications were not dated when opened. She verified insulin medications should have been dated when opened. d) Odd medication cart, Transitional Care Unit: On [DATE] at 8:15 AM, inspection of the odd medication cart on the Transitional Care Unit was conducted by the surveyor under the observation of Registered Nurse (RN) #96. Two (2) out of three (3) insulin medications located in the cart were not dated when first opened. These insulin medications were as follows: - Humalog vial for Resident #1, pharmacy delivery date [DATE] - Humalog vial for Resident #301, pharmacy delivery date [DATE] RN #96 confirmed these insulin medications were not dated when opened. She agreed insulin medications should have been dated when opened. Based on observation and staff interview, the facility failed to ensure drugs and biological's used in the facility were stored and labeled in accordance with current accepted professional practices. This was true for medications stored in three (3) of four (4) medication carts and one (1) of two (2) medication storage rooms inspected. The facility failed to ensure medications were dated when opened and put in to use or were expired and still being stored for use. This practice had the potential to effect more than a limited number of residents. Resident identifiers: Resident #7, #32, #78, #444, #1 and #301 Facility census: 141. Findings included: a) Third Floor Medication Room An observation of the third-floor medication room, on [DATE] at 11:26 AM, revealed the following over the counter (OTC) medications that were expired: -A bottle of Sodium Bicarbonate 10 gr (650 mg) with an expiration date of 01/2021. -A bottle of Vitamin D with an expiration date of 3/2021. An interview on [DATE] at 11:35 AM, with Licensed Practical Nurse (LPN #56), verified the Sodium Bicarbonate and Vitamin D had expired and should have been removed from the stock. b) Third floor Riverside Medication Cart An observation of the third floor Riverside medication cart on [DATE] at 11:37 AM , the following OTC medications were found to be opened and being used but no date of when the medication was opened and put in to use was noted: -A package of Mucinex was not dated and opened and being used -A box of Vicks cough drops opened with no date of when opened and put into use - bottle of Milk of Magnesia that was opened and being use with no date of when the bottle was opened An interview on [DATE] at 11:42 AM, with LPN #166 verified it was facility policy to date medications when opened and put into use. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation, family interview and staff interview, the facility failed to establish and maintain an infection prevent...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation, family interview and staff interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. The laundry room had clean towels (used for cleaning) stored in the soiled laundry area. Staffs personal belongings were stored with clean resident linens and clothing. Residents personal items were stored on the floor of the soiled laundry area. Staff contaminated clean Personal Protective Equipment (PPE.) Personal laundry, contaminated with Clostridioides difficile(C-diff), was given to a family member. A catheter bag was lying on the floor. A facility nurse failed to maintain infection control standards during medication administration. The facility failed to ensure second COVID-19 vaccines were timely available for residents, nor did they have a plan in place to address second vaccines. Facility census: 141. Findings included: a). Laundry Room --On 04/20/21 at 11:23 AM, Laundry-Aide (LA) # 71 was asked if the pink tote bag in the laundry room belonged to a resident. The tote bag was on a metal wire shelf containing folded residents gowns, clothing protectors, and bed linens. LA #71 stated, the pink tote bag and the cell phone were her personal belongings. LA #71 went on to say she was unaware that her personal items could not be with the clean items for the residents. --A large plastic bag was observed on the floor of the laundry room on 04/20/21 at 11:28 AM. A blue electric blanket with a cord and sock which could be seen inside of the bag. LA #71 stated someone from the front brought the bag back to laundry for labeling of the resident's name. She was asked why the bag was on the floor? She said, because that is where they put it. She was asked if the items were cleaned first. She said I do not know, someone from the front office brought it back here. She confirmed the blue blanket appeared to be soiled. --On 04/20/21 at 11:35 AM, Center Bookkeeper #77 working at front desk stated, when family members bring in clothing for residents, she puts the residents name on the bag and logs it into the book. The items remain in the office for 24 hours. After 24 hours the laundry staff pick it up and put a name tag on it. --On 04/20/21 at 11:30 AM, Laundry- Aide (LA) # 50 confirmed a stack of plastic bins labeled, housekeeping cleaning towels, used by staff to clean were stored in the soiled laundry room. --On 04/20/21 at 11:32 AM, LA # 50 was witness to a half-eaten clear plastic plate of cottage cheese, pineapple squares and strawberries setting on the dirty laundry hamper beside of the washing machine. b) 200 Hall An observation on 04/19/21 at 12:17 PM, discovered Laundry Aide (LA) #144 stocking the isolation carts with Personal Protective Equipment (PPE), outside of room [ROOM NUMBER] and 203. LA #144 dropped two (2) clean PPE gowns on the floor and then placed a whole bag of clean PPE gowns on the floor while he stocked the first cart by room [ROOM NUMBER]. He picked up the bag of gowns from the floor and the two (2) contaminated gowns that were dropped directly on the floor. LA #144 stocked the second cart by room [ROOM NUMBER] with the contaminated gowns. During an interview on 04/19/21 at 12:20 PM with Laundry Aide #144, he stated that he forgot he dropped the two (2) gowns, and he must have put them in the top draw of the first cart. He took all the gowns out of the top draw on the first cart by room [ROOM NUMBER] and put them back in the empty bag. On 04/19/21 at 12:25 PM during an interview with Laundry Supervisor #125 he stated that should not have happened. He said that he will have to take all PPE gowns out of both carts and take them to laundry. Laundry Supervisor #125 removed all gowns from both isolation carts and took them to the laundry room. c) Resident #444 An observation on 04/20/21 at 12:21 PM revealed, Resident #444's wife at the screening desk located at the front door asking if a staff member from the 200 hall could bring her husbands dirty laundry down, so she could take it home to wash. A record review of Resident #444 medical record discovered a diagnosis of Clostridioides difficile. (C-Dif) a contagious bacterium that can cause symptoms ranging from diarrhea to life-threatening inflammation of the colon. An observation on 04/20/21 at 12:26 PM, found Nurse Aide #103 giving Resident #444's wife a bag of his dirty laundry. During an interview 04/20/21 at 12:27 PM with Resident #444's wife, she said was unaware of her husband having a contagious infection. She stated her husband was running out of clean underwear. A second surveyor contacted the Administrator and Director of Nursing at this time. During an interview with the Administrator, DON and Resident #444's wife on 04/20/21 at 12:27 PM, the Administrator ask Resident #444's wife if the facility could do the Residents laundry. Resident #444's wife agreed. The DON discussed the diagnosis of C-Dif and explained how the infection is contagious, to the wife. The DON took Resident #444's wife to the bathroom at this time, so she could wash her hands. d) Resident #48. An observation on 04/19/21 at 12:10 PM found, Resident #48's catheter bag lying on the floor. During an interview with Licensed Practical Nurse (LPN) #169, on 04/10/21 at 1:12 PM, she stated that a catheter bag should never touch the floor. LPN #169 stated that she would go talk to the manager. A second observation on 04/20/21 at 01:35 PM, found Resident #48's catheter bag in a privacy bag sitting in a wash pan. No further information was provided prior to the end of the survey on 04/21/21 at 6:30PM. e) Resident #7 On 04/21/21 at 8:15 AM, medication administration to Resident #7 by Registered Nurse (RN) #95 was observed. Resident #7 was ordered oral medications and eye drops. RN #95 brought into Resident #7's room a medicine cup with oral medications, a cup of water, and eye drops still in the box. RN #95 placed a paper towel on Resident #7's overbed table. RN #95 placed the medication cup with oral medications and the cup of water on the paper towel. However, she placed the box with eye drops directly on the overbed table. After administering the medications, RN #7 left the room with the eye drops in the box and placed the box into the drawer in the medication cart. On 04/20/21 at 8:54 AM, RN #7 was informed she could have transferred microorganisms from the resident's overbed table to the medication cart by not placing the eye drop box on the paper towel barrier on the overbed table. f) Covid-19 vaccines Review of the COVID-19 vaccination process found six (6) current residents (#58, #118, #11, #59, #29 and #56) received their first vaccine on 03/09/21. Forty-three (43) days had lapsed since the first dose of the vaccine was provided. These six (6) residents have not received the second vaccination and the facility had no plans as to when the vaccine will be offered. Additionally, as of 04/21/21, nine (9) residents had signed consent forms dated 04/05/21, for the COVID-19 vaccinations. The facility did not have plans for scheduling a vaccine clinic. This includes: Resident's #41, #85, #34, #102, #87 and #30. Resident #70 signed a consent on 03/12/21 and Resident #64 signed a consent on 04/01/21. There were no plans for the administration of the vaccine as of exit on 04/21/21. On the morning of 04/21/21, the local health department came to the facility and vaccinated three (3) residents (#113, #86 and #104), after receiving calls from resident/family representative asking to obtain the COVID-19 vaccinations. These vaccines were requested by the residents and/or representatives from the health department. The facility did not arrange the vaccines. During a meeting on 04/21/21 at 10:00 am, the Nursing Home Administrator (NHA), Director of Nursing (DON) and the Infection Control Nurse (ICN) were unable to verbalize an understanding of how the facility was to obtain vaccinations for residents. They all stated they were unaware of the possibility of receiving vaccinations from local health departments or pharmacies. In addition, they were unable to explain what the facility's process was for scheduling second vaccinations. Based on recommendations from the Advisory Committee on Immunization Practices (ACIP), an independent panel of medical and public health experts, the Centers for Disease Control and Prevention (CDC) recommends residents of long-term care facilities (LTCFs) be included among those offered the first supply of COVID-19 vaccines. Making sure LTCF residents can receive COVID-19 vaccination as soon as vaccine is available will help save the lives of those who are at the highest risk for infection and severe illness from COVID-19. Residents of long-term care facilities (LTCFs) are at increased risk of infection and severe illness from COVID-19. LTCF residents are adults who reside in facilities that provide a range of services, including medical and personal care, to people who can't live independently. The communal nature of these facilities, which often have a population of older adults with underlying medical conditions, puts residents at increased risk. All LTCF residents are recommended to get vaccinated against COVID-19. It is recommended to receive the second vaccine at 21 days post first vaccine but no more than 35 days or six (6) weeks. No further information was provided prior to the end of the survey on 04/21/21 at 6:30PM.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 42% turnover. Below West Virginia's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 2 life-threatening violation(s), Special Focus Facility, 2 harm violation(s), $91,520 in fines. Review inspection reports carefully.
  • • 82 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $91,520 in fines. Extremely high, among the most fined facilities in West Virginia. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Heritage Center's CMS Rating?

CMS assigns HERITAGE CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within West Virginia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Heritage Center Staffed?

CMS rates HERITAGE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 42%, compared to the West Virginia average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Heritage Center?

State health inspectors documented 82 deficiencies at HERITAGE CENTER during 2021 to 2024. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 78 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Heritage Center?

HERITAGE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 160 certified beds and approximately 154 residents (about 96% occupancy), it is a mid-sized facility located in HUNTINGTON, West Virginia.

How Does Heritage Center Compare to Other West Virginia Nursing Homes?

Compared to the 100 nursing homes in West Virginia, HERITAGE CENTER's overall rating (1 stars) is below the state average of 2.7, staff turnover (42%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Heritage Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the below-average staffing rating.

Is Heritage Center Safe?

Based on CMS inspection data, HERITAGE CENTER has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in West Virginia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Heritage Center Stick Around?

HERITAGE CENTER has a staff turnover rate of 42%, which is about average for West Virginia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Heritage Center Ever Fined?

HERITAGE CENTER has been fined $91,520 across 1 penalty action. This is above the West Virginia average of $33,994. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Heritage Center on Any Federal Watch List?

HERITAGE CENTER is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.