COLUMBUS HEALTH AND REHAB

825 WESTERN AVE, COLUMBUS, WI 53925 (920) 623-2520
For profit - Corporation 50 Beds MISSION HEALTH COMMUNITIES Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
28/100
#197 of 321 in WI
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Columbus Health and Rehab has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranking #197 out of 321 facilities in Wisconsin places it in the bottom half, and at #3 out of 4 in Columbia County, only one local option is better. Unfortunately, the trend is worsening, with reported issues increasing from 5 in 2024 to 9 in 2025. Staffing is relatively strong with a rating of 4 out of 5 stars and a 40% turnover rate, which is below the state average. However, the facility has concerning fines totaling $151,160, which is higher than 94% of Wisconsin facilities, and incidents include a resident developing severe pressure injuries due to inadequate care, spoiled food being served, and a lack of detailed assessments for resident needs. Overall, while staffing is a strength, serious issues in care and hygiene raise significant red flags for families considering this facility.

Trust Score
F
28/100
In Wisconsin
#197/321
Bottom 39%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
5 → 9 violations
Staff Stability
○ Average
40% turnover. Near Wisconsin's 48% average. Typical for the industry.
Penalties
✓ Good
$151,160 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 55 minutes of Registered Nurse (RN) attention daily — more than average for Wisconsin. RNs are trained to catch health problems early.
Violations
⚠ Watch
15 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 5 issues
2025: 9 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (40%)

    8 points below Wisconsin average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

2-Star Overall Rating

Below Wisconsin average (3.0)

Below average - review inspection findings carefully

Staff Turnover: 40%

Near Wisconsin avg (46%)

Typical for the industry

Federal Fines: $151,160

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: MISSION HEALTH COMMUNITIES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 15 deficiencies on record

1 life-threatening
Mar 2025 9 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure a resident received care, consistent with professional standar...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure a resident received care, consistent with professional standards of practice, to prevent pressure ulcers and did not develop pressure ulcers unless the individual's clinical condition demonstrated that they were unavoidable for 1 of 2 residents reviewed for pressure injuries (R30). R30 was at risk for developing pressure injuries related to immobility and multiple fractures. The facility failed to implement aggressive pressure injury interventions; failed to complete weekly assessments per standard of practice; failed to provide risk and benefits despite knowledge of R30 refusing repositioning. Facility did not assess or measure R30's left gluteal pressure injury. R30 developed two stage three, and one unstageable facility acquired pressure injuries. Facility failure to ensure R30 received care consistent with professional standards of practice to prevent pressure injuries from developing or deteriorating, created a finding of immediate jeopardy that began on 2/18/25. Surveyor notified NHA A (Nursing Home Administrator) and DON B (Director of Nursing) of the immediate jeopardy on 3/7/25 at 10:15AM. The immediate jeopardy was removed on 3/7/25. However, the deficient practice continues at a scope/severity of D (potential for more than minimal harm/isolated) as the facility continues to implement its action plan Findings include: The facility's policy, titled Pressure Injury/Skin Breakdown-Clinical Guidelines states: Assessment and Recognition: *The nursing staff will, upon admission complete an evaluation of the residents skin and resulting risk factors for developing pressure injuries; for example, immobility, recent weight loss, and a history of pressure injuries. * The staff will examine the skin of a new admission and/or re-admission for ulcerations or indications of a stage 1 pressure area that has not yet ulcerated at the surface. *A standardized tool example (ex. Braden or [NAME]) will be utilized weekly for four weeks after admission and/or readmission and at least quarterly to determine risk for clinical breakdown. * The nursing staff will complete an evaluation of the skin weekly. Treatment/Management: *Based upon need and the results of the evaluations the staff will implement interventions for the prevention and care of skin issues. The IDT will review measures upon admission, quarterly and with significant change. Note: *Although poor nutritional status is associated with increased risk of pressure injury development, no specific nutritional interventions have been proven conclusively to prevent or heal pressure injuries. There are no pressure injury dash specific nutritional measures that should be provided routinely to those with or at risk for developing a pressure injury. Nutritional supplementation should be based on realistic appraisal of need and identification of medical conditions and factors that affect appetite, weight, and overall nutritional balance. *As needed, the physician will help identify medical and ethical issues influencing wound healing; for example, because of end stage heart disease or because cause-specific treatment is not advisable, not feasible, or not desired by the resident or family. Per the NPIAP (National Pressure Injury Advisory Panel) a pressure injury is defined as .localized damage to the skin and underlying soft tissue usually over a bony prominence or related to a medical or other device. The injury can present as intact skin or an open ulcer and may be painful. The injury occurs as a result of intense and/or prolonged pressure or pressure in combination with shear. The tolerance of soft tissue for pressure and shear may also be affected by microclimate, nutrition, perfusion, co-morbidities and condition of the soft tissue. NPIAP definitions include: Stage 3 Pressure Injury: Full-thickness skin loss Full-thickness loss of skin, in which adipose (fat) is visible in the ulcer and granulation tissue and epibole (rolled wound edges) are often present. Slough and/or eschar may be visible. The depth of tissue damage varies by anatomical location; areas of significant adiposity can develop deep wounds. Undermining and tunneling may occur. Fascia, muscle, tendon, ligament, cartilage and/or bone are not exposed. If slough or eschar obscures the extent of tissue loss this is an Unstageable Pressure Injury. An Unstageable Pressure Injury: Obscured full-thickness skin and tissue loss Full-thickness skin and tissue loss in which the extent of tissue damage within the ulcer cannot be confirmed because it is obscured by slough or eschar. If slough or eschar is removed, a Stage 3 or Stage 4 pressure injury will be revealed. Stable eschar (i.e. dry, adherent, intact without erythema or fluctuance) on the heel or ischemic limb should not be softened or removed. R30 was admitted to the facility on [DATE] and has diagnoses that include wedge compression fracture of fourth lumbar vertebra (L4 is near the tailbone and wedge indicates the vertebra collapsed inward resulting in a wedge shape), Type 2 Diabetes, and muscle weakness. His most recent MDS (Minimum Data Set), dated 12/20/24, includes a BIMS (Brief Interview for Mental Status) score of 15, indicating R30 is cognitively intact. According to section GG of R30's admission MDS, dated [DATE], R30 needed substantial/maximal assistance with rolling left and right, sitting to lying, lying to sitting, sitting to standing, chair/bed-to-chair transfer, and tub/shower transfers. On 10/16/24, the facility conducted a Braden assessment (a tool used to assess a patient's risk of developing pressure ulcers) with a resulting score of 17, indicating R30 was at risk for developing pressure ulcers. R30's care plan states, Focus: .is at risk for skin breakdown and pressure ulcer development related to limited mobility, diabetes. Resident was admitted with multiple abrasions and open area to gluteal cleft. Refuses or removes pressure relief devices at times such as heel lifts .Goal: .will be free from new open skin concerns through the review date .Interventions: assist to turn/reposition as needed or requested (initiated 10/17/24), follow protocols for the prevention of skin breakdown (initiated 10/17/24), Roho wheelchair cushion (initiated 10/17/24), diabetic: float heels when in bed/recliner (initiated 10/17/24), inform family/caregivers of any new areas of skin breakdown (initiated 10/17/24), lotion skin PRN (initiated 10/17/24), monitor nutritional status. Serve diet as ordered and monitor and record intake (initiated 10/17/24), obtain and monitor lab/diagnostic work as ordered. Report results to MD and follow up as indicated (initiated 10/17/24). Additionally, R30's care plan states, Focus: .has an ADL self care deficit related to limited mobility, impaired balance, and weakness secondary to motor vehicle accident with fractures to multiple right ribs and L4 spine .Goal: will maintain or improve current ADL function .Interventions: Bed mobility: Requires 1 staff participation to reposition and turn in bed. On 10/15/24, as part of R30's admission assessment, it was noted that there was a 0.5cm in diameter open area to R30's intergluteal cleft (the groove or crease located between the two buttocks). No further assessment, measuring, or documentation was made of this area, nor did the facility provide any documentation that this was reported to R30's physician. On 10/24/24, the facility discovered an area on R30's coccyx/sacrum, described as MASD (Moisture Associated Skin Damage) IAD (incontinence associated dermatitis). The facility assessed the wound at this time, measuring 4.19 cm x 2.42 cm (Length x Width) with 90% slough (dead tissue within a wound) and 10% epithelial tissue (new layer of skin). treatment .soap & water Primary dressing, no dressing applied. The 10/24/24 skin assessment states, Sent message to NP on 10/24/24 requesting zinc oxide to buttocks BID (twice daily) and PRN. There is no order, documentation on facility administration records or progress notes indicating that this order was fulfilled and it was being deployed nor is there documentation that any specific order was being used to address R30's coccyx/sacrum wound until 11/6/24. Of note: Facility failed to complete a weekly assessment around 10/31/24 and the next assessment and measurement was not completed until 11/4/24. 11/4/24: coccyx/sacrum 3.95 x 5.12 (MASD, 100% granulation) Treatment: cleansing solution, soap & water.other, specify zinc oxide . no secondary dressing. Progress deteriorating .practitioner notified. 11/5/24: coccyx/sacrum6.58 x 5.11 (MASD, 100% granulation) additional care: cushion, foam mattress, nutrition/dietary supplementation. Physician order on 11/6/24 indicates Cleanse sacral ulcer with cleanser, pat dry, skin prep edges, allow to dry, cover with foam dressing every 8 hours as needed. Physician orders from 11/7/24 to 11/20/24 indicate Cleanse sacral ulcer with cleanser, pat dry, skin prep to edges, allow to dry, cover with foam dressing, one time per day every other day. 11/11/24: coccyx/sacrum 5.49 x 5.72 (MASD, progress deteriorating, education explained importance of turning way over on his side off his bottom.) On 11/11/24, the facility ordered a pressure-relieving mattress for R30, with correspondence via fax to the NP (Nurse Practitioner) stating, Area on bottom looking worse. Skin prep to edges and foam dressing is what we are doing. We are ordering an air mattress for him. Non-compliant with turning off/staying off bottom. Of note: there is no evidence that the facility completed risk vs benefits with R30 despite knowing that R30 was non-compliant with turning and/or staying off his bottom. The facility did not proactively implement an air mattress until R30's wound deteriorated to an unstageable Pressure injury despite R30 having multiple fractures and needing substantial assistance with cares. On 11/12/24, the facility documented this coccyx/sacrum wound as unstageable, noting the wound was 5.64 cm x 5.81 cm, Type pressure. Stage unstageable due to slough and/or eschar. Acquired present on admission. Wound bed with 70% slough. Treatment soap & water, primary dressing foam, no secondary dressing. Additional care: cushion; incontinence management; mattress with pump; moisture control; repositioning device(s); turning/repositioning program. Progress: deteriorating. 11/13/24: 3.9 x 4.69 (Coccyx, Unstageable, 70% slough) 11/19/24: 2.27 x 3.33 x 0.1 (Sacrum, Unstageable, 100% slough, in house acquired) It should be noted that the facility documented that R30's wound was on his coccyx until 11/19/24 at which time this same area was referred to as the sacrum. The coccyx wound is labeled as upon admission, however, once the wound is assessed as a sacrum wound, it is documented as in-house acquired. Physician orders from 11/20/24 to 1/9/25 indicate 1. Cleanse with cleanser, pat dry 2. Skin prep to edges and allow to dry 3. Cut to fit wound base Hydrofera Blue Transfer 4. Cover with foam dressing, one time per day every other day. 11/26/24: 2.94 x 6.18 x 0.1 (Sacrum Unstageable, 60% slough, 40% epithelial) Of note R30's wound has almost doubled in width. 12/9/24: 1.02 x 1.13 (Sacrum Unstageable, 70% slough, 30% epithelial) education: resident educated on continuing to offload pressure to the sacral area and to alert staff with urge to void or BM. Of note, there are 12 days between 11/26/24 and 12/9/24 measurement/assessment. 12/19/24: 1.79 x 1.05 (sacrum, Stage 2, 100% epithelial) (Of note, the standard of practice, does not allow for the down staging of pressure injuries. There is 10 days between this measurement and R30's last measurement on 12/9/24.) 12/30/24: sacrum 0.87 x 0.73 (Unstageable, 100% epithelial) Of note: there are 11 days between this measurement and R30's last measurement on 12/30/24. 1/6/25: sacrum 1.75 x 1.1 (Healed) Of note: the facility measured this area as 1.75x1.1, but the facility is calling it healed. The facility was unable to provide any documentation that R30's coccyx/sacrum wound was assessed between 11/26/24 and 12/9/24 and between 12/19/24 and 12/30/24. Additionally, on 11/22/24 R30 developed what the facility called MASD, IAD (Incontinence Associated Dermatitis) on his right gluteal fold (Right ischial tuberosity). The initial assessment of the wound was 4.24 x 3.86 with light sanguineous/bloody exudate. Additional documentation shows (L x W in centimeters with facility-documented type of wound): 11/27/24: 5.14 x 4.13 (MASD-IAD, 10% granulation, 90% slough) Location ischial tuberosity. 12/9/24: Right ischial tuberosity 3.73 x 2.2 (MASD-IAD, 100% slough) Of note: there are 11 days since R30's last measurement on 11/27/24. Additionally, R30 required transfer to the hospital on [DATE] due to a UTI (Urinary Tract Infection) and returned to the facility on [DATE]. Upon return from the hospital, R30 was put on Juven powder twice daily and house supplement three times daily between meals. The coccyx/sacrum and gluteal wound were not reassessed upon returning to the facility on [DATE] until 12/19/24. 12/19/24: Right ischial tuberosity 2.75 x 2.7 (MASD-IAD, 100% slough) 1/6/25: Right ischial tuberosity 3.4 x 2.49 (MASD-IAD, 20% granulation, 80% slough). Of note, there are 18 days between R30s last assessment on 12/19/24. R30's physician orders 1/9/25 to 2/1/25: Bilateral buttocks wound care: 1. Cleanse with cleanser, pat dry 2. Skin prep edges and allow to dry 3. Cut to fit wound base Puracol Ag 4. Cover with foam dressing, one time per day every other day and as needed. (It is important to note, that the physician orders indicate bilateral buttock wound care meaning there are wounds to both of R30's buttocks.) 1/13/25: Right ischial tuberosity 2.15 x 2.22 with 0.1 depth (MASD-IAD, 90% slough, 10% epithelial) 1/20/25: Right ischial tuberosity 1.96 x 1.92 (MASD-IAD, 20% granulation, 80% slough) 1/31/25: Right ischial tuberosity 3.09 x 2.61 (MASD-IAD, 100% slough) This is 11 days after the last assessment. R30's Physician orders: 2/1/25 to 2/7/25: Bilateral buttocks wound care: 1. Cleanse with cleanser, pat dry 2. Skin prep edges and allow to dry 3. Apply Medi-honey 4. Cover with foam dressing, one time a day every other day for wound care and as needed. 2/6/25: Right ischial tuberosity 1.94 x 2.13 (MASD-IAD, 50% granulation, 50% slough) R30's Physician order: 2/8/25 to 2/20/25: Bilateral buttocks wound care: 1. Cleanse with cleanser, pat dry 2. Skin prep edges and allow to dry 3. Apply zinc barrier cream to bases 4. Cover with foam dressing, one time per day every other day and as needed. 2/12/25: Right ischial tuberosity 2.38 x 2 with 0.1 depth (MASD-IAD, 100% slough) 2/18/25: Right ischial tuberosity 2.92 x 2.25 with 0.1 depth (Stage 3, 100% slough) education: educated resident to alert staff when having urge to void or defecate and also on the importance of offloading pressure to area. R30's Physician orders: 2/20/25 to present: Bilateral buttocks wound care: 1. Cleanse with cleanser, pat dry 2. Skin prep edges and allow to dry 3. Pack lateral wound bases with collagen powder when available 4. Cover with foam dressing, one time per day every other day and as needed. 2/25/25: Right ischial tuberosity 2.17 x 9.03 (Stage 3, tissue type unknown/not assessed) The facility did not have any documentation that R30's right gluteal/ischial tuberosity pressure injury was assessed between 11/27/24 and 12/9/24 or 1/20/25 and 1/31/25. Of note, it was identified by the facility that R30 had developed a pressure injury on his left gluteal. This was evident in pictures that accompany facility wound assessments and confirmed on 3/3/25 at 10:40 AM in an interview with RN D (Registered Nurse), who conducts most of the wound care at the facility and is also a nurse manager. At this time, RN D stated that although the facility was aware of the left gluteal pressure injury, they did not assess or measure this wound until today (3/3/25) and assessed it to be a stage 3 pressure injury. Of note, this is the third facility acquired pressure injury for R30. On 2/25/25, R30 would not allow surveyors to observe his pressure injuries when approached. On 2/26/25 at 2:01 PM, Surveyor interviewed RN D who stated that it was her interpretation that when a wound has slough, it is now a stage 3. When asked about the inconsistencies with the assessments for R30's coccyx/sacrum wound (unstageable to stage 2) and left heel (diabetic to unstageable pressure), RN D indicated that the facility did not have a wound certified nurse and those that were at the facility did the best that they could with their judgement. RN D also indicated that R30's gluteal fold wound went from MASD-IAD to a stage 3 pressure injury due to noticing the way he sat in his chair and seeing where the injuries on his bottom were in line with boney prominences. Additionally, RN D stated that she believed the 10/15/24 skin assessment referring to the 0.5 cm open area on the intergluteal cleft was most likely the start of the coccyx/sacrum wound but there was not any follow up with the physician or NP and there was no further assessment. RN D indicated the NP should have been updated on 10/15/24 regarding this open area. RN D also indicated that the facility generally implements air mattresses as a reactive measure rather than a proactive measure, even though R30 was immobile in his bed and relied on staff for mobility and transfers. On 2/26/25, Surveyor gathered additional interviews: *At 2:31 PM, CNA U (Certified Nursing Assistant) stated that R30 is completely dependent on staff and needs help to reposition when in bed. CNA U stated that R30 should be repositioned every 2-3 hours but is not sure if this is documented anywhere. CNA U indicated that she would tell the nurse if R30 refused repositioning. *At 2:38 PM, CNA T stated that R30 requires 2 people to get in and out of bed. CNA T stated that R30 can roll himself in bed, but sometimes needs help and definitely needs 1 person on the night shift. CNA T stated that they try to reposition R30 4 times per shift (on an 8-hour shift). CNA T indicated that she would tell the nurse if R30 refused to be repositioned but wasn't sure if repositioning gets documented anywhere. *At 2:51 PM, CNA I stated that R30 needs 2 people to get in and out of bed and needs staff assistance to reposition in bed. CNA I stated that when R30 is out of bed, they will lay him down after meals. Additionally, CNA I indicated that R30 should be repositioned every 2 hours and she would tell the nurse if he refused but was unaware if this gets documented or if the repositioning is being done consistently. On 2/26/25 at 1:31 PM, Surveyor interviewed DON B (Director of Nursing) and NHA A (Nursing Home Administrator). Both DON B and NHA A indicated that air mattresses are put into place as a reactive measure, rather than a proactive measure. DON B indicated that there were other measures in place before the air mattress such as repositioning. Additionally, DON B stated that it was her expectation that staff be repositioning R30 every 2 hours. When asked if repositioning was being documented and tracked to ensure that it was being completed, DON B indicated that they would not have documentation on that as it was an as needed intervention. Also, DON B indicated that it is her expectation that any open area on a resident be assessed at least once every 7 days. On 3/7/25 at 10:42 AM, Surveyor interviewed NP V (Nurse Practitioner) via phone regarding R30's wounds. NP V indicated that R30 is a complicated case and is high risk for skin conditions due to being diabetic, with neuropathy, spinal stenosis and polyneuropathy. NP V indicated R30 is significantly impaired due to limited mobility and being a very high risk for skin breakdown. NP V indicated she sees R30 weekly. NP V indicated she saw R30 today (3/7/25). NP V indicated R30 has a pressure injury on both ischial tuberosities, and that R30 has two total wounds. NP V indicated she visited R30 on 10/18/24 related to his significant injuries after his accident and was having a difficult time with pain management. NP V indicated on 11/1/24, R30 was seen again for pain management due to being in pain in certain positions and he was leaning due to the pain. NP V indicated she saw R30 on 11/12 and noted that staff made multiple attempts with interventions, and he frequently refused and would remove his boot. NP V indicated that R30 understood that his wound was getting worse. NP V indicate R30's wound was worsening due to noncompliance and he was educated on following interventions. NP V indicated on 11/19/24, R30 had a sacral ulcer and R30 was difficult with repositioning and refused. NP V indicated she discussed the importance of repositioning with R30. NP V indicated on 11/26/24, R30's pain was improving and continued to have the sacral area. NP V indicated R30's groin was mentioned, but gluteal fold would be a better location. Surveyor asked NP V if she observed this area, NP V indicated she viewed the area through nursing photos with wound rounds. NP V indicated is unable to describe what the areas looked like due to not seeing the wound. Surveyor asked NP V about when R30's wounds changed from MASD to a pressure injury. NP V indicated the left groin was actually the left ischial tuberosity and the right gluteal was the ischial tuberosity as well. NP V indicated it is difficult to say when it changed to pressure due to R30 being so high risk for pressure injuries. NP V indicated once they started R30 on prednisone his wounds started changing weekly and his risk was extremely high this whole time. Surveyor asked NP V what her expectations are for how often to reposition R30. NP V indicated repositioning and pressure have been an issue this whole time due to R30 being so neuropathic and having no sensation but pain. NP V indicated R30 was not worried about wounds he couldn't feel. Surveyor asked if an air mattress should have been in place since admission given his high risk for PIs. NP V indicated No, as R30 is up and out of bed and would encourage him to lay down, he wants to be up in his chair. Surveyor asked NP V if she had access to the facility wound assessments, NP V replied yes. Surveyor asked NP V to review the 12/19/24 wound assessment photo. NP V reviewed the photo. Surveyor asked NP V if she could tell Surveyor what she sees in the photo. NP V indicated slough tissue with granular tissue. Unable to say percentage due to photo. Surveyor asked NP V if she could see two wounds in the photo. NP V replied, yes. Surveyor asked the location, NP V replied ischial tuberosities. Surveyor asked what type of wounds they were. NP V indicated it was hard to say pressure due to him having incontinence. Surveyor asked if the wounds are circular in shape. NP V indicated yes, circular in shape is a characteristic of pressure. NP V indicated in previous photos, R30 has scar tissue present on the left ischial area and that R30 is at high risk for pressure. Surveyor asked about having slough with MASD, NP V replied yes, as it's dead tissue sloughing off. Surveyor asked how often R30 should be repositioned, NP V replied the facility expectation is every 2 hours. Surveyor asked what R30's left ischial wound looked like today. NP V indicated today (3/7/25), R30's left ischial wound was initially largely slough covered, so it was an unstageable and now it's 90% granulation and 10 % slough with 3cm of scar tissue around it in a week. NP V wanted Surveyor to note that R30 was incontinent of stool three times during wound care today. Surveyor asked NP V about the area measuring 0.5cm on admission. NP V indicated she would expect the hospitalist to address the open area on admit. NP V indicated expected wounds to be measured at least weekly. R30 was at risk for developing pressure injuries related to immobility and multiple fractures. The facility failed to implement aggressive pressure injury interventions; failed to complete weekly assessments per standard of practice; failed to provide risk and benefits despite knowledge of R30 refusing repositioning. Facility did not assess or measure R30's left gluteal pressure injury. R30 developed two stage three, and one unstageable facility acquired pressure injury. The failure to ensure R30 received care consistent with professional standards of practice to prevent pressure injuries from developing or deteriorating led to serious harm for R30, which created a finding of Immediate Jeopardy. The facility removed the jeopardy on 3/7/25 when it completed the following: *The facility failed to implement robust interventions to prevent PI development for R1, The facility failed to provide risk vs benefits for R1 when he declined. Other residnets potentially affected would be resdents with a Braden of less than 15. * Skin Assessment completed for each resident 3.7.25 * Braden Assessment completed for each resident 3.7.25 * Medical Director on site 3.7.25 completed wound rounds assessment with DON, determined etiology, and validated appropriate treatment in place for R1 and all resident with wounds. * Residents who scored <15 on Braden assessments have had care plans reviewed and updated with appropriate interventions based on areas of concern identified on Braden Assessment 3.7.25 * Educated Nursing Staff (Licensed and CNA) on pressure injuries - including risks, treatment guidelines, interventions & care strategies, wound care guidelines, and nutritional choices and support, educated on documentation of risk/benefit conversations in Refusal of Care progress note on March 7, 2025, or before staff next shift worked, starting March 7, 2025. * F686 - Review of F686 Pressure Injury Treatment Guidelines completed by Medical Director 3.7.25 Review of Policy Pressure injury/skin breakdown - clinical guidelines reviewed by Medical Director 3.7.25 * Review of F686 Pressure Injury Risk Assessment Guidelines by Medical Director 3.7.25 * Initiation and education of Progress note specific to Refusals of Care and Risk/Benefits discussion to be used as documentation template for residents who refuse skin interventions 3.7.25 or by next shift worked by DON or RN designee. * F686 - Medical Director and/or Wound NP to review wound assessments weekly with facility nursing team either bedside at the facility or remotely to ensure thorough and accurate assessments, treatments remain appropriate, and standards of practice are maintained. Weekly reviews to continue x 4 weeks unless concerns are noted during reviews. After the Provider oversight DON/Designee will audit 4 wound assessments & care plans weekly x 4 weeks then 2 wound assessments weekly x 2 weeks. Audit result will be reviewed with the Medical Director during QAPI. Audits will be discontinued based on QAPI committee recommendations. Ad hoc QAPI held with Medical Director, Acting Administrator, DON, and Governing Body. Action plans reviewed, discussed and agreed upon at 1:55pm on 3.7.25.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to immediately consult with a physician when needing to alter treatmen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to immediately consult with a physician when needing to alter treatment for 1 of 13 (R8) residents reviewed for physician notification. R8 experienced an episode of coughing so much phlegm it caused him to have emesis (vomiting) in October 2024. Additionally, R8 had a 4-pound weight increase in one day in February 2025, which is a significant change in relation to R8's medical conditions, which can indicate worsening respiratory symptoms. The facility did not call the on-call physician to allow for alteration of treatment if the physician deemed it necessary. This is evidenced by: The facility policy titled, Guidelines for Notifying Physicians of Clinical Problems, dated 10/2024, states, in part: . The immediate (acute) and non-immediate (sub-acute) problems listed below are not meant to be all-inclusive. The Charge Nurse or supervisor should contact the Attending Physician at any time if they feel a clinical situation requires immediate discussion and management . Immediate Notification (Acute) Problems: The following symptoms, signs and laboratory values should prompt immediate notification of the Physician, after an appropriate nursing evaluation. Immediate implies that the Physician should be notified as soon as possible, either by phone or by pager. These situations include: . 3. The following symptoms: a. Sudden onset OR a marked change (for example, much more severe) compared to usual (baseline) status, AND are b. Unrelieved by measures which have already been prescribed (e.g. Nitroglycerin (lowers blood pressure) for chest pain, antacid for abdominal discomfort) . The facility uses eINTERACT as their standard of practice. According to INTERACT, dated 2017, a cough with new sputum production requires immediate MD (Medical Doctor) notification. R8 was admitted to the facility on [DATE], with an initial admission date of 1/30/24, with diagnoses that include, in part: Acute on Chronic Systolic Heart Failure with intermittent and sudden acute symptoms, Chronic Obstructive Pulmonary Disease (a condition caused by damage to the lungs and limits airflow), Type 2 Diabetes, Cirrhosis of liver, and hypertension (high blood pressure). R8's most recent Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 12/15/24 states that R8 has a Brief Interview of Mental Status (BIMS) of 15 out of 15, indicating that R8 is cognitively intact. On 10/28/24 at 11:39 PM, a Progress Note is written that states, in part: .He stated that last night he 'Was coughing up so much phlegm' It caused him to have an emesis. He stated the phlegm has been a clear with a yellow [NAME] to it .Message left for PCP (Primary Care Provider). A fax, dated 10/28/24, from nursing home to MD S (Medical Doctor), indicates a report of R8's coughing with sputum without notification of reported emesis. The reply from the physician was sent from the clinic on 10/29/24 at 2:06 PM, after R8 had been sent to the emergency room. (Of note: The facility's standard of practice for change in condition indicates the physician should have been notified immediately. Additionally, according to regulation, the facility must consult with the resident's physician, not just notify. A fax to the physician is not immediate notification.) R8' Physician Orders indicate, in part: Daily weight in the morning related to ACUTE ON CHRONIC SYSTOLIC (CONGESTIVE) HEART FAILURE. Order status: Active. Start date: 12/7/2024 06:00. R8's Weight Documentation indicates, in part: 2/13/25 at 10:35 AM: 172.2 lbs. (Standing) 2/14/25 at 1:57 PM: 176.4 lbs. (Standing) On 2/15/25 at 6:10 PM, a Progress Note states, in part: Resident's weight increased from 172.2 to 176.2 from 2/13- 2/14. Unclear if MD was notified. Weight this AM was 175.2. Resident's breathing labored and tachypneic (High respiratory rate) in the 40s, O2 (Oxygen) saturation of 85% on 2.5 L (Liters) via NC (Nasal Cannula) . A fax, with an illegible date in February 2025, indicates a general update on the resident was provided including the weight increase. However, no response was documented. There is a mark on the bottom of the page that may be a signature that is dated 2/17/25. The response fax is dated 2/17/25 at 3:26 PM. On 2/26/25 at 3:42 PM, Surveyor interviewed LPN O (Licensed Practical Nurse) and asked what situations she would immediately notify a physician. LPN O indicated she would immediately notify a physician for a change in condition, urinary tract infection symptoms, a fall, significant bleeding, or high or low blood sugars. Surveyor asked LPN O what it means to immediately notify a physician. LPN O indicates she would call a physician within a couple of hours after she was able to assess the resident. Surveyor asked LPN O what standard of practice the facility uses for change in condition. LPN O indicates she references binders at the nurses' station to determine what requires notification. Surveyor asked LPN O if a resident is acutely coughing up sputum and reporting emesis, does this require immediate physician notification. LPN O indicates that would be pretty urgent and would call if as needed treatments were attempted and did not resolve the resident's symptoms. On 2/26/25 at 5:02 PM, Surveyor interviewed DON B (Director of Nursing) and asked what it means to immediately notify a physician. DON B stated as soon as practicable. Surveyor asked DON B in what situations should staff immediately notify a physician. DON B indicated with a change in condition or abnormal vital signs. Surveyor asked DON B if a fax would be acceptable or if a physician should be called. DON B indicated that it depends on the situation. Surveyor asked what change of condition standard of practice the facility follows. DON B stated the facility follows eINTERACT. Surveyor asked DON B if a resident is acutely coughing up sputum to the point they are having emesis, is an immediate physician notification needed. DON B stated, yes. Surveyor asked DON B if a resident who has CHF and has a weight change of 4 pounds in one day would require immediate physician notification. DON B indicated she would expect staff to call the physician immediately.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure services meet professional standards of quality for 1 of 1 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure services meet professional standards of quality for 1 of 1 residents (R237) reviewed for wound vac therapy (a device that provides negative pressure wound therapy to promote healing). R237 was admitted to the facility with a wound vac, the facility failed to ensure there were physician orders for the provisions of care for the wound vac in the medical record. The facility policy titled, Guidelines for Notifying Physicians of Clinical Problems, dated 10/2024, states, in part: . The immediate (acute) and non-immediate (sub-acute) problems listed below are not meant to be all-inclusive. The Charge Nurse or supervisor should contact the Attending Physician at any time if they feel a clinical situation requires immediate discussion and management . Immediate Notification (Acute) Problems: The following symptoms, signs and laboratory values should prompt immediate notification of the Physician, after an appropriate nursing evaluation. Immediate implies that the Physician should be notified as soon as possible, either by phone or by pager. These situations include: . 3. The following symptoms: a. Sudden onset OR a marked change (for example, much more severe) compared to usual (baseline) status, AND are b. Unrelieved by measures which have already been prescribed (eg. Nitroglycerin (lowers blood pressure) for chest pain, antacid for abdominal discomfort) . Surveyor requested a policy regarding wound-vacs and the facility reported they did not have one. R237 was admitted to the facility on [DATE] with diagnosis that include, in part: sepsis (widespread infection causing damage to tissues and organs) due to methicillin resistant staphylococcus aureus (Antibiotic-resistant bacteria), infection following a procedure-deep incisional surgical site, and type 2 diabetes. R237's admission Minimum Data Set (MDS), with Assessment Reference Date (ARD) of 1/17/25, indicates R237 has a Brief Interview for Mental Status (BIMS) score of 14 out of 15, indicating he is cognitively intact. Surveyor reviewed R237's Physician orders. No orders, active or inactive, were able to be found regarding R237's wound-vac. Surveyor reviewed R237's Comprehensive Care Plan. Focus: [R237] is at risk for skin breakdown and pressure ulcer development related to diabetes, incontinence, limited mobility, morbid obesity, anticoagulation use. Surgical incision dehiscence to lumbar region which has interventions that include, in part, .Change wound vac dressing as ordered. Notify MD with any changes noted to area . Surveyor reviewed R237's document titled, Hospitalist Discharge Summary, dated 2/14/25, indicates: R237 was diagnosed and treated for severe sepsis secondary to lumbar surgical site infection. Additionally, a follow up appointment was scheduled for 2/26/25 for: 2 week post-op, For wound vac removal and incision check. The document also states: . Wound Care/Home Nursing: Keep wound vac in place until follow up with neurosurgery . Surveyor reviewed R237's document titled, After Visit Summary - Transition, dated 2/14/25, states, in part: . Discharge Instructions Lumbar Fusion: . Incision Care: [Brand Name] wound vac in place. Do NOT remove or get wet. For trouble shooting please[sic] call wound care clinic. Shower/Bath: May NOT shower or submerge wound vac at any time. May take sponge bath only. Do NOT get any water under wound vac . (Of note: None of this information was contained on the physician orders, plan of care, or banner in R237's electronic chart.) On 2/25/25 at 2:09 PM, Surveyor interviewed R237 regarding his ER transfer. Surveyor asked R237 how his transfer has affected him. R237 indicated he was so stressed he had an anxiety attack the day after he went to the ER and the facility had to administer oxygen to him because he was so short of breath. Surveyor asked R237 if this transfer was having any continued effects. R237 states, I'm still stressed about it talking to you today, and indicated that he wants answers, and he doesn't know why he needed to go to the ER, especially since the ER doctor said he didn't need to be there. At this time, the facility Dietician entered the room, requesting to speak to the resident. Surveyor advised the resident they would come back so the Dietician can speak with him regarding his care. The Dietician ask R237 if he was okay. R237 indicated he was very upset and didn't feel like explaining the situation to her. On 2/25/25 at 4:33 PM, Surveyor returned to interview R237 regarding his ER transfer. During this interview, R237 indicated he was stressed regarding the financial implications of his transfer. He also stated, I went through hell with this process . I just hated getting passed around like a piece of meat . On 2/22/25 at 9:22 PM, a Progress Note is written by RN P (Registered Nurse) that states, in part: . Wound vac in place. Functioning as ordered . A Progress Note is written by NP Q (Nurse Practitioner) with an effective date of 2/22/25 at 11:00 PM and a Date of Service listed as 2/23/25. The visit type is described as: Telehealth-Asynchronous. The note states: Patient has a wound vac on an infected[sic] surgical wound on his back. The[sic] wound vac quit working[sic] last night as it only had a 14 day working life and the nurse tried to call the surgeon's office, and then she was directed to infectious disease, which directed her to the ER (emergency room). He was supposed to have it changed out at his follow up, which is not until Wednesday. Nurse was unable to obtain any orders as to what to do with the wound. The ER suggested that he come back there[sic] and they could look at the wound and give new orders. Patient sent back to the ER of the hospital where he had his surgery done. Rounding team notified. On 2/23/25 at 2:41 AM, a Progress Note is written by LPN R (Licensed Practical Nurse) that states, in part: . Wound vac in place but has ceased to function. Per the therapy unit patient guide, the unit was set to function for 14 days and then turn off. The therapy life indicator on the equipment states therapy has ended and will shut off. Resident to see his surgeon on Weds (Wednesday) 2/26. Dressing left in place to contain any drainage and prevent MRSA from spreading. Will ask am (day shift) staff to contact MD (Medical Doctor) for instructions regarding earlier appointment or intermittent dressing change orders. Resident aware and states his understanding . On 2/23/25 at 9:07 AM, a Progress Note is written by RN L. This note indicates a respiratory evaluation was completed including lung sounds. Nothing is noted regarding R237's wound vac. On 2/23/25 at 4:19 PM, a Progress Note is written by LPN O that states: Sent to ER. On 2/23/25 at 5:39 PM, a Progress Note is written by LPN O that states, in part: Wound vac was not functioning when arrived on shift. [MD Name] the on-call for neurosurgeon that placed the wound vac was contacted and advised to reach out to infectious disease because he was not comfortable advising as he does not often use wound vacuums. Infectious disease contacted and stated that since they did not place the wound vac nor write the order not to change until f/u (follow up) appt (appointment) they would not advise what to do. Called on-call neurosurgeon back and was transferred to the ED (emergency department) department instead. They were unable to recommend what action to take on a wound they were unable to assess. Recommend sending to their ED so they could handle the wound today and he would be able to see [MD Name] tomorrow. Contacted on-call for [MD Name] and was also advised to send to ER by NP Q. Contacted [Ambulance Service Name] for non-emergent transport to [Hospital Name] in [Hospital Location]. Res (resident) left facility at 1550 (3:50 PM) via stretcher transport through [Ambulance Service Name] . On 2/23/25 at 9:46 PM, a Progress Note is written by LPN O that states: Spoke we ER RN [RN Name] for report. Notes from previous stay from wound care gave instruction for wound care treatment. ER completed treatment and sending detailed orders with discharge paperwork. Advised to complete on[sic] Tuesday then follow [MD Name]'s orders after Wednesday appt. Res will be returning to the facility. Surveyor reviewed a document titled, After Visit Summary, dated 2/23/25, indicated to be from R237's emergency room visit. The document states, in part: . Instructions: Wound VAC has been removed. Regular cleansing with [Brand Name] solution and [Brand Name] dressing as needed. Follow-up as scheduled with neurosurgery on Wednesday. Copied from wound care note on February 10, 2025: If wound VAC fails and not able to maintain suction or integrity, then VAC dressing can be removed; Wound can be cleaned with [Brand Name] and gauze. Dried. [Brand Name] dressing to be applied. Surveyor reviewed the manufacturer's guide for R237's wound vac titled, 125 Therapy Unit Patient Guide. This document provides detailed troubleshooting instructions including what to do for excessive bleeding, if there is a full canister, if there are signs and symptoms of infection, and if there are signs and symptoms of an allergic reaction. The document also provides information on daily activity, sleeping, showering and bathing, and cleaning the device. On 2/26/25 at 7:55 AM, Surveyor interviewed LPN F. Surveyor asked LPN F if she has received any recent training regarding wound vacs. LPN F indicated that she has not received any training on wound vacs recently. Surveyor asked LPN F if she has any experience with wound vacs. LPN F indicates she does. Surveyor asked LPN F if there is usually a back-up plan, in physician orders or in the care plan, in case the device fails. LPN F indicates, yes it should come with orders and phone number to call in case it malfunctions. Surveyor asked LPN F what are the things you need to do to care for someone with a wound vac. LPN F indicates you need to check that they are set appropriate and that suction remains at the ordered level. Surveyor asked LPN F if a resident has a wound vac, should it be on the care plan. LPN F states, yes. On 2/26/25 at 7:59 AM, Surveyor interviewed LPN O. Surveyor asked LPN O if she has received any recent training regarding wound vacs. LPN O indicated that she has not received any training on wound vacs recently. Surveyor asked LPN O if she has any experience with wound vacs. LPN O indicates that she is an agency nurse and that most facilities have a wound nurse that cares for residents with wound vacs. Surveyor asked LPN O if there is usually a back-up plan, in physician orders or in the care plan, in case the device fails. LPN O also indicates she has not seen a lot of wound vacs in general, but that wound make sense. Surveyor asked LPN O what are the things you need to do to care for someone with a wound vac. LPN O indicates you just need to make sure they are functional and alert the RN if they are not. Surveyor asked LPN O if a resident has a wound vac, should it be on the care plan. LPN O states, yes. Surveyor asked LPN O if she was on shift on 2/23/25 when R237's wound vac malfunctioned. LPN O indicated that she was. Surveyor asked LPN O to describe what happened. LPN O describes what happened in the same way her progress note details. Surveyor asked LPN O what the device looked like when she assessed it. LPN O indicated all the lights were off, she didn't know if it just needed to be charged, attempted to turn the device back on but was unsuccessful, and that she has never seen a device like this before. Surveyor asked LPN O if she requested an RN to come to the room to assess the patient. LPN O indicated she did and RN L responded to R237's room. On 2/26/25 at 8:40 AM, Surveyor interviewed RN L. Surveyor asked RN L if she has received any recent training regarding wound vacs. RN L indicated that she has had wound vac training and estimates this training occurred around 6 months ago. Surveyor asked RN L if she has any experience with wound vacs. RN L states, yes. Surveyor asked RN L if there is usually a back-up plan, in physician orders or in the care plan, in case the device fails. RN L indicates the facility follows the doctor's directions and that there should be orders for changing dressings and if the device malfunctions, who we need to call to troubleshoot the problem. Surveyor asked RN L what are the things you need to do to care for someone with a wound vac. RN L indicates dressing changes usually occur around three times a week and sometimes you need to troubleshoot them if a seal may be broken or if the cannister needs to be changed. Surveyor asked RN L if a resident has a wound vac, should it be on the care plan. RN L states yes, and that she did care plan R237's wound vac. Surveyor asked RN L if she was on shift on 2/23/25 when R237's device malfunctioned. RN L indicates she was on shift. Surveyor asked RN L to describe what happened. RN L indicated she was very frustrated by the lack of cooperation with hospital on-call physicians. RN L indicates the wound vac shut off, indicating that therapy had ended, and the device would not turn back on. RN L indicates she requested a CNA (Certified Nursing Assistant) to assist with rolling the resident to assess wound. Surveyor asked RN L what the dressing looked like on the patient's back. RN L indicates the dressing was still sealed and intact, and that she did not observe any signs of erythema (redness) or drainage coming from the dressing. Surveyor asked RN L if she removed the dressing to assess the wound at any point. RN L indicates she did not. RN L indicated that the manufacturers guidelines book advised to call a provider, so she attempted to call the on-call physicians as described earlier without orders being provided. RN L indicates the facility's provider then provided orders for R237 to be sent to the emergency room at the hospital where he originally had his surgery. On 2/26/25 at 9:06 AM, Surveyor interviewed DON B (Director of Nursing). Surveyor asked DON B if there has been any recent training provided on wound vacs. DON B indicates she has shown some nurses how to change the dressings. DON B also indicates she does informal training and that her practice is to ensure staff are comfortable caring for a resident with a wound vac. DON B also indicates staff know they can call her if they need assistance. Surveyor asked DON B if she has any previous experience with wound vacs. DON B states, yes. Surveyor asked DON B do resident's with wound vacs usually have a back up plan in the physicians orders or care plan. DON B indicates staff typically call the on call so that they can provide orders until a resolution can be made, but typically their in-house provider should be contacted. Surveyor asked DON B if a resident has a wound vac, should it be on the care plan. DON B states, yes. Surveyor what R237's care plan says about his wound vac. DON B reviewed R237's care plan and indicated she only found the intervention listed previously. Surveyor asked DON B if the care plan should have information on who to call for new orders. DON B indicates the facility would not typically put a specific phone number there, but that the intervention should say provider and not MD and list which provider to call for new orders. Surveyor asked DON B how she monitors staff to ensure they are implementing care planned interventions. DON B indicates she does not know how to answer this question, but that she checks in with staff and completes audits. Surveyor asked DON B if information on how to troubleshoot the device should be listed on the care plan. DON B indicates not in particular, and the hospital documentation states we should call the wound care clinic. Surveyor asked DON B if calling the wound care clinic should be a part of the care plan. DON B indicates she is not sure but that usually they would not have that as part of the care plan but it usually is put int the special instructions section of the dashboard of the electronic medical record. Surveyor asked DON B if those special instructions were included on the dashboard for R237. DON B indicates they were not.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that residents who are continent of bladder and bowel, on admi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that residents who are continent of bladder and bowel, on admission, receive services and assistance to maintain continence, unless his or her clinical condition is or becomes such that continence is not possible to maintain for 1 of 1 resident's (R25) reviewed for bowel and bladder. The facility did not develop a toileting plan for R25 after they assessed and concluded that R25 would be a candidate for retraining. This is evidenced by: The facility's policy and procedure entitled Urinary Incontinence - Clinical Protocol/Guidelines, with an effective date of 10/2024, states, in part: Assessment and Recognition 1. As part of the initial assessment, the nursing staff will attempt to identify individuals with impaired urinary continence, i.e., reduced ability to maintain urine in a socially appropriate manner .3. For incontinent individuals, the nursing staff will identify, and document circumstances related to the incontinence; for example, frequency, nocturia, dysuria, or relationship to coughing or sneezing .Treatment/Management .2. Assess for environmental interventions and assistive devices (e.g., grab bars, raised toilet seats, bedside commodes, urinals, bed rails, restraints, and/or walkers) that facilitate toileting. 3. As appropriate, based on assessment of the category and causes of incontinence, provide a scheduled toileting, prompted voiding, or other interventions to try to improve the individuals' continence status . R25 was admitted to the facility on [DATE], with diagnoses that include, in part: polyosteoarthritis, atherosclerotic heart disease, type 2 diabetes, hypertension, and muscle weakness (generalized). R25's most recent Quarterly Minimum Data Set (MDS), with Assessment Reference Date (ARD) of 2/12/25 states that R25 has a Brief Interview for Mental Status (BIMS) of 15 out of 15, indicating that R25 is cognitively intact. Section GG states R25 requires partial/moderate assistance for toilet transfers and requires partial/moderate assistance for walking 10 feet. Section H states R25 does not use any bladder and bowel appliances, has not had a trial of toileting program attempted since admission to the facility, and that R25 is frequently incontinent, which is defined as 7 or more episodes of urinary incontinence, but a least one episode of continent voiding). R25's Physician Orders state, in part: Furosemide Oral Tablet 20 MG (Furosemide) Give 1 tablet by mouth one time a day for edema (swelling). Order status: Active. Start Date: 5/7/24. (Of note: Furosemide is a diuretic and often causes the need to urinate more frequently) R25's evaluation titled, Bladder Incontinence Evaluation- V2, indicates it is unknown if R25's incontinence has a recent onset, R25 currently uses disposable continence products, specifically adult briefs at night only and adult underwear during the day only (Pull Ups). This document also indicates R25 is taking a diuretic, has decreased manual dexterity, requires physical assistance to access commode/urinal, and has decreased muscle strength in his lower extremities. Environmental factors identified include distance to toilet and requires grab bars for support. Type of incontinence is identified as Functional (Normal function affected by environment or disease). A question that states, Irreversible but there is a potential for continence to be maintained or improved by reducing incontinent episodes through a bladder program is marked yes. The Approaches/Plan section has Habit Training/Scheduled Toileting and Incontinence Products/Garments both checked. R25's Comprehensive Care Plan, states, in part: Focus: [Resident Name] is incontinent at times of urine. Date initiated: 5/9/24. Interventions: BRIEF USE: [Resident Name] uses disposable briefs. Change daily and PRN (as needed). Date initiated: 5/9/24. Ensure unobstructed path to the bathroom. Date initiated: 5/9/24. INCONTINENT: Wash, rinse, and dry perineum. Change clothing PRN after incontinent episodes. Date initiated: 5/9/24. Monitor/document s/sx (signs and symptoms) of UTI (urinary tract infection). Date initiated: 5/9/24. (Of note: R25's Comprehensive Care Plan does not note any type of habit training or scheduled toileting program). On 2/26/25 at 4:53 PM, Surveyor interviewed RN L (Registered Nurse). Surveyor asked RN L who completes the resident comprehensive care plans. RN L indicates that DON B (Director of Nursing) was, but recently RN L has taken over this responsibility. Surveyor asked RN L who is responsible for setting up the bladder and bowel programs. RN L indicates all she does is set up the care plan and she does not do anything with the bowel and bladder program or management diaries. On 2/26/25 at 5:06 PM, Surveyor interviewed DON B (Director of Nursing). Surveyor asked DON B who is responsible for completing the resident comprehensive care plans. DON B indicates it is a shared responsibility between herself and RN L; however, RN L completes the bulk of initiating care plans and each specialty, such as dietary or therapy, works on their own section. Surveyor asked DON B who is responsible for completing bladder and bowel diaries or managing the bowel and bladder program. DON B indicates she is unsure if the facility has been doing formal bladder and bowel diaries. Surveyor advised DON B that R25's Bladder Incontinence Evaluation indicates the facility had a plan to conduct habit training or scheduled toileting to improve or maintain R25's urinary continence. Surveyor asked DON B if those interventions should have been conducted. DON B indicates that if the facility said they were going to do those interventions, they should have done them and documented it.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0694 (Tag F0694)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility did not ensure nursing staff followed professional standards of practice when flushing a peripherally inserted central catheter (PICC) ...

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Based on observation, interview, and record review, the facility did not ensure nursing staff followed professional standards of practice when flushing a peripherally inserted central catheter (PICC) for 1 of 1 residents reviewed (R237). Staff did not check blood return prior to flushing R237's PICC. Evidenced By: The Facility follows their Pharmacies Policy and Procedure entitled Central Vascular Access Device (CVAD) Flushing and Locking dated 6/1/24, it documents the following in part: .Considerations: 1. Central vascular access devices (CVADs) include: 1.1 Peripherally inserted central catheter (PICC) .4. Flushing/locking is performed to ensure and maintain catheter patency and to prevent the mixing of incompatible medications/solutions. 5. Needless connectors require vigorous cleansing with alcohol prior to accessing to reduce the risk of catheter related bloodstream infection .Guidance .5. Catheter patency must be verified prior to each medication administration. To assess patency, aspirate the catheter to obtain positive blood return. The aspirated blood should be the color and consistency of whole blood .Procedure: 1. Verify prescriber order. 2. Identify patient using appropriate identifiers. 3. Explain procedure to patient/significant other. 4. Perform hand hygiene. 5. Assemble equipment and supplies on clean work surface. 6. [NAME] gloves. 7. Vigorously cleanse needleless connector with alcohol. Allow to air dry .9. Attach syringe filled with prescribed flushing agent to needleless connector. Aspirate the catheter to obtain positive blood return to verify vascular access patency. 10. Flush while observing for signs and symptoms of complication/infiltration. 11. Disconnect syringe .12. Dispose of used supplies per facility policy. 13. Remove gloves. 14. Perform hand hygiene. 15. Documentation in the medical record . R237 is a recent short-term admission to the facility. R237 has the following diagnoses: sepsis due to methicillin resistant staphylococcus aureus, infection following procedure deep incisional surgical site, type 2 diabetes mellitus, and morbid obesity due to excess calories. R237's Progress Note dated 2/15/24 at 21:50 (9:51 PM) documents: PICC flushed with NS and blood return noted. Wound vac and dressing in place. Ice for R (right) hand. On 2/26/25 at 6:56 AM, Surveyor observed RN/MDS L (Registered Nurse/Minimum Data Set) perform R237's PICC line medication initiation. RN/MDS L performed hand hygiene, donned appropriate personal protective equipment (PPE), knocked on R237's door, announced herself and Surveyor, explained what she was there to do, and set up her supplies. RN/MDS L hung IV (intravenous- into or within a vein) medication bag on the IV pole, primed the IV tubing, and removed air bubbles. RN/MDS L cleaned the hub (end) of the PICC line with alcohol, removed NS (normal saline- solution) syringe from package and removed cap, attached NS syringe to hub of PICC line, she unclamped PICC line port and began flushing line with a pulsating (push/stop) motion until syringe was empty. RN/MDS L then took the end of the IV medication bag tubing and removed cap, she cleaned the PICC line hub with alcohol again, attached the IV medication bag tubing to the PICC line hub, set the pump to the correct setting, unclamped IV tubing and PICC line clamps, and monitored for medication to run appropriately. Once that was noted, RN/MDS L doffed PPE, performed hand hygiene, and exited room. It is important to note that RN/MDS L never aspirated (pulled back) to obtain blood return prior to administering medication per their policy and procedure. On 2/26/25 at 4:26 PM, Surveyor interviewed RN/MDS L. Surveyor asked RN/MDS L to explain the flushing protocol for a PICC line, RN/MDS L said complete hand hygiene, alcohol cap, attach syringe, flush line in pulsating motion, remove syringe, and re-apply clamp. Surveyor asked RN/MDS L should blood be aspirated during flush prior to medication administration, RN/MDS L stated I was never taught that, I would for a peripheral line, I was not taught that with PICC line, not even when administering chemotherapy medication. Surveyor asked RN/MDS L if she had had any IV/PICC line training or education here at this facility, RN/MDS L replied skill checks annually but I just started in June, I had one of the nurses go through this with me so I would know how. On 2/26/25 at 10:09 AM, Surveyor interviewed RN M. Surveyor asked RN M to explain the flushing protocol for a PICC line, RN M stated, Clean the hub for 30 seconds with alcohol, attach syringe, unclamp line, push a little NS in, pull back for blood return, finish flush of NS, detach the syringe, and re-clamp line. Surveyor asked RN M how she knew to pull back for blood return, RN M stated that's the way she was taught in the hospital. Surveyor asked RN M if she had, had any IV/PICC line training or education here at this facility, RN M stated, No not since I've been here. On 2/26/25 at 11:51 AM, Surveyor interviewed RN D. Surveyor asked RN D to explain the flushing protocol for a PICC line, RN D replied take the cap off, clean the hub with alcohol, unclamp. flush with NS, re-clamp, and put the cap back on. Surveyor asked RN D if she would aspirate blood, RN D said I don't. Surveyor asked RN D if she had had any IV/PICC line training or education here at this facility, RN D said the pharmacy has come out in the past but not recently. Surveyor asked RN D if LPN's (Licensed Practical Nurses) do IV therapy, RN D said no they do not. On 2/26/25 at 4:55 PM, Surveyor interviewed DON/IP B (Director of Nursing/Infection Preventionist). Surveyor asked DON/IP B what standard of practice you use for PICC line flushing and maintenance, DON/IP B said the pharmacy guideline. Surveyor asked DON/IP B how you expect a PICC line to be flushed, DON/IP B explained they'd clean the hub with alcohol, flush out air bubbles from syringe, attach to needless connector, flush in pulsation motion until gone, and disconnect. Surveyor asked DON/IP B would you expect blood to be aspirated prior to medication administration, DON/IP B stated, No. On 2/26/25 at 5:44 PM, Surveyor interviewed DON/IP B. Surveyor asked DON/IP B how you ensure nurses are competent when using a PICC line, DON/IP B said there is a list of tasks that need to be signed off within 30 days of hire. Surveyor asked DON/IP B who signs off the nurses, DON/IP B said DON/IP B. Surveyor asked DON/IP B how frequently competency is reviewed, DON/IP B said annually. Surveyor asked DON/IP B how competency is completed for PICC line care, DON/IP B replied I watch them do the task. Surveyor asked DON/IP B if that is documented, DON/IP B stated no. Surveyor asked DON/IP B would you expect staff to be able to perform PICC line skills competently, DON/IP B stated yes. According to <https://www.ncbi.nlm.nih.gov/books/NBK594495/> Before flushing the lumen with 0.9% sodium chloride, aspiration of blood should be attempted to ensure patency. The volume of fluid used for flushing should be twice the volume of the lumen. RN/MDS L was observed not following the policy and procedure for IV medications and does not have a competency check for administering IV medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure hospice collaboration and communication processes were establi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure hospice collaboration and communication processes were established to ensure continuity of care between hospice and the facility for 1 of 1 resident (R7) reviewed for hospice. R7's current hospice plan of care and visit notes were not available to facility staff. The facility did not designate a staff member to coordinate the plan of care with the hospice provider. This is evidenced by: The facility's Hospice Program policy, dated 10/2024, states, in part: .7. Identify a member of the IDT (interdisciplinary team) who is responsible for working with the hospice representative.This person's responsibilities include: .d. Ensuring the appropriate documents are readily available.If the hospice does not document in PCC (Point Click Care-the facility electronic health record), community may include selecting one personal to scan and upload hospice documents to the resident's electronic medical record no more than 5 days after documents are received as outlined below, to include: i. most recent hospice plan of care.viii. Visit notes from all hospice disciplines, nurse, chaplain, social services, and volunteer.9. The community retains the ultimate responsibility for the care plan. Coordinate the plan of care with the hospice provider, community staff and resident/family. 10. To promote continuity of care, collaborate with the hospice, nursing home and resident/representative on a coordinated care plan noted in the medical record . 14. Designate a member of the community staff to coordinate the plan of care with the hospice provider, specifically to ensure coordination, continuity of care and to resolve differences. Each provider should know how to review the other's care plan. R7 was admitted to the facility on [DATE] and has diagnoses that include, in part: encounter for palliative care (care specializing in managing symptoms and improving quality of life); dementia with agitation (a condition characterized by impairment of brain function, such as memory loss and impaired judgement along with a state of restlessness, anxiety, or distress); diastolic heart failure (a condition where the heart muscle is unable to function properly resulting in reduced blood flow to the body). R7's physician orders include, in part: (provider name) Hospice services related to terminal prognosis. Order date: 3/15/24. On 2/25/25 at 4:08 PM, Surveyor interviewed LPN F (Licensed Practical Nurse) and asked how the facility communicates with hospice. LPN F stated resident's receiving hospice services have a hospice binder for information to be kept. LPN F stated that there is not a facility contact person for hospice; all the nurses communicate with hospice as needed. On 2/26/25, at 9:00 AM, Surveyor asked LPN F for R7's hospice plan of care. LPN F stated she was unable to locate R7's binder in the nurse's station cupboard and stated that each hospice patient is handled differently. On 2/26/25 at 9:02 AM, Surveyor asked RN D (Registered Nurse) for R7's hospice plan of care. RN D stated that RN D was unable to locate R7's binder in the nurse's station cupboard. Surveyor asked RN D how the facility gets information from hospice. RN D stated R7's provider faxes new orders to the facility. Surveyor asked how the facility receives visit notes. RN D stated R7's hospice provider doesn't necessarily send visit notes to the facility. Surveyor asked if there is a facility contact person for hospice coordination. RN D said there is no one person; all the nurses contact hospice as needed. RN D requested assist from DON B (Director of Nursing) with locating the binder. DON B was able to locate the binder in the nurse's station cupboard and provide to surveyor. Binder included information for multiple residents receiving services from (provider name) hospice. R7's information included a plan of care for benefit period 11/9/24 through 1/7/25 and a skilled nursing visit summary dated 12/17/24. On 2/26/25 at 9:33 AM, Surveyor interviewed RN D and asked how often there is facility collaboration with hospice. RN D stated one to two times weekly; more as needed. Surveyor asked where this is documented. RN D stated there is mostly verbal discussion that is not documented. Surveyor asked if the resident's most recent hospice documentation should be in the hospice binder. RN D stated yes. Surveyor asked RN D to review the information in the hospice binder for R7. RN D stated that the date of the most recent plan of care was 12/19/24 and the date of the most recent visit note was 12/17/24. Surveyor asked if there should be a current plan of care and visit notes for staff to reference. RN D stated yes, there is nothing here from 2025. Surveyor asked how the facility ensures that the facility plan of care and the hospice plan of care match. RN D stated if we don't have a current plan of care, we can't. On 2/26/25 at 10:21 AM, Surveyor interviewed DON B (Director of Nursing) and asked if there is a facility staff member who coordinates hospice. DON B stated their nurses handle communication with hospice on their own; there is no coordinator in house. Surveyor asked if there should be a current hospice plan of care and visit notes in the hospice binder for staff to reference. DON B stated yes.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation and interview, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the ability to affect al...

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Based on observation and interview, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the ability to affect all 38 residents. Food items were observed to be spoiled. Scoops were found in containers of sugar. Nutritional supplements were found without use by dates. Four Sysco Imperial Strawberry Shakes were found in the medication room refrigerator with no use by date. Findings include Example 1 On 2/24/25 at 9:24 AM, Surveyor observed in the facility kitchen's refrigerator, along with DM C (Dietary Manager), an unoppened and unchopped bag of fresh parsley with a received date of 1/21/25. Portions of the parsely were visbly brown and slimey. Additionally, Surveyor observed a bag of unopened lettuce with a received date of 2/11/25 that appeared to be slimey and discolored. DM C stated at this time that the lettuce and parsley should be thrown away. Example 2 On 2/24/25 at 9:42 AM, Surveyor observed in the facility kitchen, along with DM C, 3 containers, 1 each of flour, brown sugar and sugar with scoops in each container. DM C indicated to Surveyor at this time that the scoops should not be in the containers as it could be a cross contamination issue. Example 3 On 2/25/25 at 1:31 PM, Surveyor observed four Sysco Imperial Strawberry Shakes (nutritional supplement) in the medication room refrigerator with no use by date. Surveyor interviewed RN E (Registered Nurse) and asked when the shakes expire / when the shakes should be disposed of. RN E stated unable to tell as the shakes don't have labels. On 2/26/25 at 10:09 AM, Surveyor interviewed NHA A (Nursing Home Administrator) and DON B (Director of Nursing) and asked if there is no label on a supplemental shake, would the staff be able to accurately determine when it needs to be used by / disposed of. NHA A and DON B stated no. Surveyor asked if there should be a use by date on supplemental shakes. NHA A and DON B stated yes.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and services...

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Based on interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and services to residents to meet their individual needs within the facility's identified resources. This has the potential to affect all 38 residents residing in the facility. The Facility Assessment did not indicate: -the facility's resident capacity -the care required by the resident population considering the types of disease, conditions, physical and cognitive disabilities, overall acuity -Staff competencies that are necessary to provide the level and types of care needed for the resident population -Physical environment, equipment services, and physical plant considerations that are necessary for care of the population -Any ethnic, cultural, or religious factors that may potentially affect the care provided by the facility, including, but not limited to, activities and food and nutrition services -The facilities resources, including but not limited to, all buildings and/or other physical structures and vehicles, equipment (medical and non-medical) -Services provided, such as therapy, pharmacy, and specific rehabilitation therapies -All personnel, including managers, staff (both employees and contracted employees), and volunteers as well as their education and/or training and competencies to provide resident care -Contracts, memorandums of understanding, or other agreements with third parties to provide services or equipment to the facility during normal operations -Health information technology resources such as systems for electronically managing patient records and electronically sharing information with other organizations This is evidenced by: The facility's policy titled, Facility Assessment F 838, dated 10/2024, states, in part: Policy Statement: The community will conduct a facility wide assessment, review it periodically and update it annually. Policy Interpretation and Implementation: 1. Purpose - to determine what resources are necessary to care for our residents during both day-to-day operations and emergencies. 2. Updates occur periodically and at least annually. 3. Include: a. The number of residents and the facility's resident capacity; b. The care required by the resident population considering the types of diseases, conditions, physical and cognitive disabilities, overall acuity, and other pertinent facts that apply to the current population, c. The staff competencies that are necessary to provide the level and types of care needed for the resident population, d. The physical environment, equipment, services and other physical plan consideration that are necessary for this population, and e. Any ethnic, cultural, or religious factors that may potentially affect the care provided by the facility, including, but not limited to activities and food and nutrition services. 4. List, at a minimum the following resources: a. All buildings and/or other physical structures and vehicles; b. Equipment (medical and non-medical); c. Services provided; d. Staff and their associated competencies required; e. Contracts for normal and emergent services; and f. Health information services . Surveyor reviewed the facility document titled Facility Assessment, dated January 2025. Surveyor noted the document contained several categories, the first being Resident Population Profile, dated 12/21/23-12/20/24 that includes sections labeled number of admission/stays, % of admissions/stays, frequency relative to benchmark. The actual benchmark is not listed for any category. Other categories included are Diseases, Conditions & Treatments, Acuity-Frequency of Potentially High-Risk Treatments, Acuity-Care Requirements, Cognitive, Mental & Behavioral Status, Cultural, Ethnic, & Religious Factors. None of these categories had a listed benchmark which the facility had assessed their facility to be capable of accepting. Additionally, the staffing section is titled Staffing, Training, Services & Personnel, containing categories titled Overall Staffing, Staff/Training/Competencies, and Services. All categories are marked Evaluated with no additional information or other staffing needs quantified. Finally, the sections marked Physical Environment, Technology, Equipment have the same categories marked Physical Environment, Technology, and Equipment, and all sections are marked Evaluated with no actual benchmark or quantity of equipment or technology listed. (Of note: Quite often the Frequency Relative to Benchmark is indicated as High or Very High without any reference to the actual benchmark) On 2/26/25 at 11:15 AM, Surveyor asked NHA A (Nursing Home Administrator) for any additional information or documentation related to the facility assessment. NHA A indicated there was none, and that all information was provided. On 2/26/25 at 11:30 AM, Surveyor advised NHA A that Surveyors were looking for documentation stating specific numbers of residents that can be accepted with different conditions, therapies such as IVs, and equipment needs. NHA A indicated she would look for additional documentation. On 2/26/25 at 12:01 PM, NHA A provided Surveyor with the same documentation that was previously described and advised that the information Surveyor was looking for was contained in a paragraph within the previously provided documentation. Surveyor reviewed the paragraph again and could find no additional information specifying the quantity of assessed resident population, staffing, or physical environment needs. Another Surveyor also reviewed the documentation looking for the required information to ensure nothing was missed. Another Surveyor confirmed the required information was not contained within the documents provided. No additional information was provided as to why the facility did not conduct and document a complete facility-wide assessment to determine what resources are necessary for the care of its residents. The facility assessment must reflect the resident population, and the resources needed to care for this population.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and, record review, the facility did not establish and maintain an infection prevention and cont...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and, record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infection. This has the potential to affect the census (38). The facility is not monitoring the temperature of 3 of their 5 water heaters as part of their control measures for Water Management Program. The facility's policy and procedure for Pneumococcal Vaccine is not up to date. A breach in infection control was observed with R236, R16, R7, and R22. This is evidenced by: Example 1 Per Centers for Disease Control and Prevention (CDC), 3/15/24 documents, in part: .Cold water guidance: Store and circulate cold water at temperatures below 77°F, although Legionella may grow at temperatures as low as 68°F (20°C). Hot water guidance: Store hot water at temperatures above 140°F (60°C). Ensure hot water in circulation doesn't fall below 120°F (49°C) and recirculate hot water continuously, if possible . The Facilities Water Management Program dated as reviewed 1/21/25 documents in part: Description of Building Water System .Cold water is heated to 140 degrees by two joined 120-gallon water heaters in the water heater utility room that serves shower and faucet fixtures in room on all three wings. Cold water is also delivered to a 120-gallon water heater in the water heater utility room that serves the kitchen. Cold water is also delivered to an 80-gallon water heater in the 300-wing janitor closet that serves the 300-wing spa. Cold water is also delivered to an 80-gallon water heater in the laundry room that serves the laundry room . Logbook Documentation from 2025 includes the following, in part: 1/9/25- Laundry= 155.1 degrees, Kitchen= 147.1 degrees, 300 Spa= out of order, mixing valve temp= 132 degrees 1/15/25- Laundry= 155 degrees, Kitchen= 147.7 degrees, 300 Spa= closed for repairs, mixing valve temp= 131 degrees 1/24/25- Laundry= 150 degrees, Kitchen= 147.2 degrees, 300 Spa= out of order, mixing valve temp= 132 degrees 1/29/25- Laundry= 151 degrees, Kitchen= 146.2 degrees, 300 Spa= out of order, mixing valve temp= 131 degrees 2/6/25- Laundry= 155 degrees, Kitchen= 145 degrees, 300 Spa= 112.1, mixing valve temp= 130 degrees 2/13/25- Laundry= 150 degrees, Kitchen= 147.5 degrees, 300 Spa= 113.1, mixing valve temp= 133 degrees 2/20/25- Laundry= 155 degrees, Kitchen= 146 degrees, 300 Spa= 113.2, mixing valve temp= 131 degrees On 2/26/25 at 10:19 AM, Surveyor interviewed Maintenance K. Surveyor asked Maintenance K what control measures are being monitoring routinely to prevent Legionella, Maintenance K said weekly water temperatures. Surveyor asked Maintenance K are the temperatures of the water heaters being check regularly, Maintenance K stated yes technically, the laundry and kitchen each have their own and the rest of the building runs off of 3 other water heaters. Surveyor asked Maintenance K what those water heaters would be labeled on the temperature documentation received, Maintenance K said kitchen, laundry, mixing valve (has 2 water heaters) and the 300 spa (has 1 water heater). Surveyor asked Maintenance K if the temperatures recorded for the mixing valve and the 300 spa were at the water heaters themselves, Maintenance K replied no, those are not, the kitchen and laundry are. Surveyor asked Maintenance K what temperature water must heat to in order to prevent Legionella, Maintenance K stated, Minimum 130 degrees or is it 116 degrees. Of note, 140 degrees is the temperature required to prevent Legionella. On 2/26/25 at 3:28 PM, Surveyor interviewed NHA A (Nursing Home Administrator). Surveyor asked NHA A would you expect the control measures for your Water Management Program to be documented, NHA A stated yes. Example 2 The CDC's Pneumococcal Vaccine Recommendations dated 10/26/24 documents in part: .CDC recommends pneumococcal vaccination for children younger than 5 years and adults 50 years or older . The Facilities Policy and Procedure entitled Pneumococcal Vaccine F883 dated 10/24, documents in part: .Pneumococcal Vaccine Schedule for Adults greater than or equal to [AGE] years old . On 2/26/25 at 3:31 PM, Surveyor interviewed DON/IP B (Director of Nursing/Infection Preventionist). Surveyor asked DON/IP B do you know the current guidance for pneumococcal vaccine, DON/IP B stated there's the Prevnar 13, Pneumovax 23, and Pneumococcal conjugate 20 for adults over [AGE] years old. Surveyor asked DON/IP B if she is aware of any new guidance after the new addition of the newest vaccine, DON/IP B said not that I am aware of. Example 3 On 2/25/25 at 1:27 PM, Surveyor observed CNA J (Certified Nursing Assistant) performing Peri Care for R236. R236 was on a toilet at the start of the process. CNA J performed hand hygiene and donned gloves. CNA J then assisted R236 into a standing position and ensured resident safety while standing. CNA J then wiped the perineal area from front to back with several clean wipes. After CNA J, had finished cleaning the resident, she pulled R236's brief and pants up without cleaning her hands or changing gloves. After the resident's clothes were adjusted, CNA J then removed her gloves and performed hand hygiene. On 2/25/25 at 1:35 PM, Surveyor interviewed CNA J. Surveyor asked CNA J if hand hygiene should be performed before touching the resident's clothes after performing peri-care. CNA J, states yes. Example 4 On 2/24/25 at 11:21 AM, Surveyor observed CNA G (Certified Nursing Assistant) assisting R16 with pericare. During this observation, CNA G performed pericare for R16's front, turned R16 to the side touching R16's bed linens and clothing, touched the wipes package and obtained more wipes, performed pericare for R16's backside, and applied barrier cream. There was no removal of gloves with hand hygiene after contact with bodily fluids prior to touching bed linens, clothing, wipes package, or barrier cream. Surveyor interviewed CNA G regarding infection control. CNA G stated that gloves are contaminated after performing pericare and should have been removed and hand hygiene performed prior to touching resident items and applying barrier cream. On 2/26/25 at 10:22 AM, Surveyor interviewed DON B (Director of Nursing) and asked about hand hygiene and pericare. DON B stated that hand hygiene is expected prior to task, when changing gloves, when moving from dirty to clean site, and when task is complete. Surveyor asked if resident's clothing, linens and supplies should be touched without hand hygiene. DON B stated no. Example 5 On 2/24/25 at 1:51 PM, Surveyor observed CNA H assisting R7 with pericare. During this observation, CNA H removed a mechanical device transfer sling from under the resident and threw the sling onto the floor. CNA H performed pericare for R7's front, turned the R7 to the side touching R7's bed linens and clothing, touched the wipes package and obtained more wipes, then performed pericare for R7's backside. R7 complained of discomfort to R7's bottom. CNA H took the walkie talkie from CNA H's waistband and called the nurse to the room. CNA H gathered the two packages of wipes from R7's bed, opened R7's bedside cabinet and put the wipes away. There was not removal of gloves with hand hygiene after contact with bodily fluids prior to touching bed linens, clothing, wipes packages, walkie talkie, or bedside cabinet. Surveyor interviewed CNA H regarding infection control. Surveyor asked if the floor is contaminated. CNA H stated yes. Surveyor asked if the mechanical device transfer sling should be on the floor. CNA H stated no. Surveyor asked about infection control with pericare. CNA stated that gloves are contaminated after performing pericare and should have been removed and hand hygiene performed prior to touching resident items. On 2/26/25 at 10:22 AM, Surveyor interviewed DON B and asked about hand hygiene and pericare. DON B stated that hand hygiene is expected prior to task, when changing gloves, when moving from dirty to clean site, and when task is complete. Surveyor asked if resident's clothing, linens, supplies, and walkie talkie should be touched without hand hygiene. DON B stated no. Surveyor asked if the floor is considered contaminated. DON B stated yes. Surveyor asked if a transfer sling should be placed on the floor. DON B stated no. Example 6 On 2/26/25 at 11:37 AM, Surveyor observed CNA I assisting R22 with pericare. During this observation, CNA I performed pericare, then CNA I removed one glove, touched the box of gloves with the gloved hand and removed a new glove with the ungloved hand, then applied the new glove to the gloveless hand with the gloved hand. CNA I then assisted R22 with adjusting clothing and transferred R22 to the wheelchair with use of the mechanical sit to stand device. R22 removed both gloves and attempted to cleanse hands with hand sanitizer mounted to the wall in R22's room. CNA I stated the sanitizer was empty. CNA I opened R22's bedroom door, pushed the mechanical device out of the room, and asked Surveyor if anything else was needed before going on to the next resident. Surveyor interviewed CNA I about infection control. CNA I stated that gloves are contaminated after performing pericare and should be removed and hands cleansed prior to touching resident items. Surveyor asked if hand sanitizer is not available is there another option for hand hygiene. CNA I stated hand hygiene could be performed in the resident room with soap and water at the sink. On 2/26/25 at 10:22 AM, Surveyor interviewed DON B (Director of Nursing) and asked about hand hygiene and pericare. DON B stated that hand hygiene is expected prior to task, when changing gloves, when moving from dirty to clean site, and when task is complete. Surveyor asked if staff should remove one glove, obtain another glove, and apply without performing hand hygiene. DON B stated no. Surveyor asked if resident's clothing, supplies, mechanical transfer device, wheelchair, and door should be touched without hand hygiene. DON B stated no.
Mar 2024 5 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that residents who are unable to carry out Activ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that residents who are unable to carry out Activities of Daily Living (ADLs) receive the necessary services to maintain good nutrition, grooming, and personal hygiene for 1 of 2 residents (R19) out of a total sample of 15. R19 had facial hair and requires assistance with shaving. This is evidenced by: R19 was admitted to the facility on [DATE] with diagnoses that include, in part: Hemiplegia and Hemiparesis following Cerebral Infarction Affecting Left Non-Dominant Side (Paralysis and Weakness following a Stroke), Other Reduced Mobility, Unspecified Lack of Coordination, and Weakness. R19's quarterly Minimum Data Set (MDS) with a target date of 1/10/24 indicates in part: Section C: A Brief Interview for Mental Status (BIMS) of 5, indicating R19 has a severe cognitive impairment. Section GG: Indicates in part, R19 requires substantial/maximal assistance - Helper does more than half the effort, for personal hygiene. R19's care plan indicates, in part: An ADL Self-Care Performance Deficit initiated on 1/13/20. Interventions include, in part, Bathing Preference AM shower on Monday. R19 has impaired cognitive function/impaired thought processes related to cognitive defects initiated on 1/14/21. Interventions indicate R19 has an activated Power of Attorney for Health Care (POAHC). Of note, information regarding R19 wanting to be clean shaven was added to the care plan as of 3/6/24 after Surveyor brought the concern to the facility. On 3/6/24, Surveyor reviewed the last two weeks of R19's shower record that indicated he had been given showers on 2/26/24 and 3/4/24. On 3/5/24 at 9:01 AM, Surveyor observed R19 in the dining room and noted facial hair was present. On 3/6/24 at 7:17 AM, Surveyor observed R19 in his room, dressed, in his wheelchair and noted facial hair was present. On 3/4/24 at 11:27 AM, Surveyor contacted R19's POAHC C who expressed a concern regarding R19 not being shaved. POAHC C indicated R19 sometimes isn't shaved for 3 days. POAHC C indicated this bothers her and she feels it would bother R19 as he used to shave every day. On 3/6/24 at 10:19 AM, Surveyor interviewed POAHC C at the facility while she was there visiting R19. POAHC C indicated that she has spoken to staff at the facility regarding her concern about R19 not being shaved. POAHC C indicated the last time she recalled reporting this was at R19's last care conference in January. POAHC C indicated that she has told staff two or three times that she feels like he looks homeless. POAHC C indicated they did not give her any expectations on how often he should be shaved but that she believes he should be shaved every day as that is what he did at home. On 3/6/24 at 7:30 AM, Surveyor interviewed CNA D (Certified Nursing Assistant) who indicated that male residents are shaved on their shower days. CNA D indicated she did not know why this was and that this was how she was trained. On 3/6/24 at 7:45 AM, Surveyor interviewed CNA E who indicated that male residents are shaved on their shower day. On 3/6/24 at 11:04 AM, Surveyor interviewed DON B (Director of Nursing) who indicated if a male resident is unable to let staff know when he would like to be shaved then the facility would go by what the POA requests. DON B indicated she was not aware that staff was only shaving male residents on shower days as some men grow hair quicker than that and by the time they get to a week it would be too long. DON B indicated that if a resident is someone who would like to be clean shaved every day it would be in their care plan otherwise it would be as needed. On 3/7/24 at 10:23 AM, Surveyor interviewed DON B who indicated the facility does not have a policy on how often residents should be shaved.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that, based on the comprehensive assessment of a resident, the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that, based on the comprehensive assessment of a resident, the residents receive treatment and care in accordance with professional standards of practice. This had the potential to affect 1 out of 15 residents reviewed (R20). R20 had a fall. LPN F (Licensed Practical Nurse) moved R20 off of the floor with an obvious injury and without a thorough assessment by a Registered Nurse (RN). Evidenced by: Facility policy, entitled Assessing Falls and Their Causes Guideline, effective 9/2023, includes: . After a fall- If a resident . found on floor without a witness to the event, nursing staff will record vital signs and evaluate for possible injuries to head, neck, spine, and extremities. If there is evidence of a significant injury such as a fracture or bleeding, nursing staff will provide appropriate first aid . Once an assessment rules out significant injury, nursing staff will help resident to a comfortable sitting, lying, or standing position . R20 admitted on [DATE] with diagnoses, including: repeated falls, unsteadiness on feet, weakness, lack of coordination, cognitive communication, and abnormal posture. R20's Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 9/26/23 indicates R20's cognition is intact with a Brief Interview for Mental Status (BIMS) score of 15 out of 15. R20's Medical Record includes: R20's Comprehensive Care Plan, initiated 6/30/21, includes: . R20 is at risk for falls related to history of falls, impaired balance, incontinence, limited mobility . Goal: R20 will be free from serious injury .Anticipate and meet needs as able. Be sure call light is within reach and respond promptly to requests for assistance . Ensure a safe environment with adequate lighting, reachable call light, and personal items within reach . PT to evaluate and treat. R20's Nurse Note, dated 12/6/23, includes: Writer alerted to resident fall by CNA (Certified Nursing Assistant). Writer noted resident face down at foot of the bed with legs extended. Resident was responsive per baseline to writer's questions. Resident denied pain to neck and back. Writer and other CNA's assisted resident to supine position. Resident complained of pain in right knee rating 10 out of 10 pain. Resident reported reaching for something on side table when they slipped out of chair. Resident assisted to bed via hoyer lift [full body lift]. Ice pack applied to right knee for immediate pain intervention. Resident agreed to be seen at hospital for further evaluation. Transported to hospital at 9:00 PM via ambulance. R20's Fall Report, dated 12/6/23, includes: incident description: Writer alerted to resident fall by CNA (Certified Nursing Assistant). Writer noted resident face down at foot of the bed with legs extended. Resident was responsive per baseline to writer's questions. Resident denied pain to neck and back. Writer and other CNA's assisted resident to supine position. Resident complained of pain in right knee rating 10 out of 10 pain. Resident reported reaching for something on side table when they slipped out of chair. Resident assisted to bed via hoyer lift. Ice pack applied to right knee for immediate pain intervention. Resident agreed to be seen at hospital for further evaluation. Transported to hospital at 9:00 PM via ambulance. DON B (Director of Nursing), emergency contact, and MD notified via fax .immediate action: Ice pack for pain . transported to hospital for further eval . level of pain:10 out of 10 . Note text: resident observed on floor in room between chair and bed. Resident stated she was attempting to reach item from table, slid out of chair. Pain 10 out of 10 in knee per resident report. Resident sent to hospital emergency room for evaluation. Resident transferred from hospital to another hospital due to right hip fracture. Per staff interviews root cause likely silky pajamas and reaching. New intervention replace pajamas with cotton . less slippery material if resident allows . use dycem in wheelchair . LPN F's written statement: . noted face down on floor. Assessed for injuries. Complained of right knee pain. Assisted up with hoyer. Send out via ambulance due to right knee pain, blood in sclera and redness above brow. CNA N written statement: Resident's call light went on at 9:00 PM. I walked in room and saw her face down on the floor. I called for help and to get the nurse. While waiting I put a blanket by her head and took her glasses off. Nurse came. We got her on her back to check vitals and skin. Resident complained of 10 out of 10 pain to her right knee. After vitals we used the hoyer to get her in bed . R20's Post Fall Assessment, dated 12/6/23, includes: blood pressure- 146/89 . is there a widening pulse pressure? No . respirations at time of eval- 16 . Are the respirations increased from the resident's baseline? No . Are respirations shallow? No. Pulse- 108 . Has pulse increased from baseline? Yes . Resident cognitively impaired? No. Ask the resident to move all extremities: (No other notes regarding the outcome of this action are included.) Additional comments: complained of right knee pain . (It is important to note this assessment does not include what happened when resident was asked to move all extremities. It does not mention if resident had any shortening of extremities or any internal or external rotation concerns. It does not capture how much pain the resident is reporting.) R20's Hospital Note (from the second hospital), dated 12/12/23, includes: admission [DATE] . Discharge 12/12/23 . diagnoses: status post hip surgery-primary, closed fracture of neck of right femur, initial encounter . Date of procedure: 12/7/23 pre-op diagnosis: right femoral neck fracture . Procedure: right hip percutaneous screw fixation . Indications for procedure: (R20) . sustained a valgus impacted left femoral neck fracture. In light of this injury, I did recommend that she undergo percutaneous screw fixation . Operative findings: valgus impacted femoral neck fracture . On 3/5/24 at 4:25 PM during an interview, LPN F indicated on 12/6/23 she was the charge nurse and there was not an RN working. LPN F indicated she stepped outside to take a break when a CNA came outside to get her because R20 was on the floor. LPN F came back into the building and observed R20 to be face down on the floor, between the recliner and her bed. LPN F indicated R20 could answer questions appropriately and she could complete range of motion with her shoulders. LPN F indicated she assisted R20 to a supine position on her back and checked her skin for immediate injuries. LPN F indicated she slowly sat R20 upright and she began to express pain in her knee. LPN F indicated she knew R20's pain was significant due to her voicing it and her facial grimacing with any movement. LPN F indicated she could visibly see R20's knee was swelling and she thought her knee was dislocated or broken. LPN F stated, The injury looked significant. LPN F then instructed one CNA to go get an ice pack and one to retrieve the hoyer lift. LPN F indicated two CNAs and herself used the hoyer lift to raise R20 onto her bed. LPN F indicated she did not consult with an RN or an MD before moving R20. When asked if LPN F should have moved R20 when R20 voiced pain and she could see signs of an injury. LPN F stated, Probably not. LPN F indicated she called the ambulance service to take her out and then texted DON B regarding the situation. On 3/5/24 at 4:43 PM, DON B indicated when a resident falls she expects the charge nurse would do a complete assessment consisting of vitals, neuro checks, skin check, rotation of extremities, and a check for deformities. Surveyor asked DON B for this assessment after R20's 12/6/23 fall. DON B indicated the facility did have some documentation of vitals and pain but did not have the rest of the pieces required to meet her definition of full assessment. DON B indicated assessments are out of the scope of practice for LPNs, but they can gather the data. DON B indicated LPN F did not consult with her, another RN, or an MD before transferring R20 to her bed using a hoyer lift. DON B indicated if a resident is complaining of pain and a visible injury is noted, staff should not transfer the resident because it could cause more injury. DON B indicated LPN F should have called her, NHA A (Nursing Home Administrator) or the on-call MD to consult with, prior to moving the resident. On 3/6/24 at 9:52 AM, NHA A and DON B indicated they have been working on fall reduction and response in Quality Assurance Improvement Process, but the nurses have not all completed the education piece. NHA A and DON B indicated LPNs can gather data, but they need to consult with an RN or MD with the collected data. DON B indicated LPN F should not move a resident who is experiencing 10 out of 10 pain and that has visible signs of swelling of the knee. On 3/6/24 at 10:24 AM, CNA M indicated she was taking the laundry from all the halls when CNA N came out or R20's room instructing her to get LPN F. CNA M indicated she got the nurse and together went to R20's room. CNA M indicated as soon as LPN F and CNA N started to turn R20 over she was wincing and verbally expressing pain located in her knee. CNA M indicated R20 was not asking to be moved off of the floor. On 3/6/24 at 10:45 AM, CNA N indicated she found R20 on her right side lying on the floor, almost face down. CNA N indicated she could immediately see swelling and bruising to R20's face and she removed R20's. CNA N stated, I did not want to move her. She was contorted and I put a blanket down and I sat there and held her until LPN F got done with her skin and neuro checks. We slid the hoyer sling underneath her and got her in bed. She was not crying but you could tell she was in a lot of pain. She did not ask to get off the floor or into bed. She wasn't talking much. Surveyor asked how CNA N could tell R20 was in pain. CNA N stated, R20 was wincing in pain. Surveyor asked if there were any special measures taken to protect R20's knee during the transfer. CNA N indicated she did not recall. On 3/6/24 at 2:30 PM, CNA O indicated she came into R20's room and saw bruising and bruising/discoloration on R20's face and one foot was different than the other foot. CNA O indicated LPN F instructed staff to assist in getting R20 onto her bed and they did. Surveyor asked if there were any special measures taken to protect R20's foot during the transfer. CNA O indicated she was not sure, but generally one staff will guide the feet up as the hoyer lifts. LPN F did not gather all required information and did not consult an RN or MD prior to moving R20 after a fall with suspected injury and evidence of pain.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, facility staff did not adequately assess and treat pain and provide necessary care and ser...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, facility staff did not adequately assess and treat pain and provide necessary care and services to attain or maintain the highest practicable physical wellbeing for 1 of 12 residents reviewed for pain (R9). R9 voiced concerns regarding her pain regime not being effective, her physician orders not being followed, and the facility not having her medications in house at times. R9's Medication Administration Record (MAR) indicated that R9 missed doses of her pain medication and that her pain often reaches high levels. Staff interviews indicated staff were not utilizing the facility's contingency stock and R9 went without her pain medications. Evidenced by: Facility policy, entitled Pain Assessment and Management, effective 9/2023, includes: . conduct a comprehensive pain assessment upon admission to the facility, at the quarterly review, whenever there is a significant change in condition, and when there is onset of new pain or worsening of existing pain . assess the resident's pain and consequences of pain at least each shift for acute pain or significant changes in levels of chronic pain and at least weekly in stable chronic pain . assess pain using a consistent approach and a standardized pain assessment instrument appropriate to the resident's cognitive level. Discuss with the resident his or her goals for pain management and satisfaction with the current level of pain control. Help the resident understand what reasonable goals are for the present clinical condition. Review the resident's treatment record and recent nurses notes to identify any situations or interventions where an increase in the resident's pain may be anticipated . management intervention shall be consistent with the resident's goals for treatment. Such goals and treatment will be specifically defined and documented. Pain management interventions shall reflect the sources, types, and severity of pain . Reassess the resident's pain and consequences of pain at least each shift for acute pain or significant changes in levels of chronic pain and at least weekly in stable chronic pain monitor the following factors to determine if the resident's pain is being adequately controlled: the residents response to interventions and level of comfort over time, the status of the underlying cause of pain, the presence of adverse consequences to treatment . if pain has not been adequately controlled the multidisciplinary team including the physician shall reconsider approaches and make adjustments as indicated . Facility policy, entitled Medication Shortages/Unavailable Medications, revision date 1/1/22, includes: . a facility nurse should call pharmacy to determine the status of the order . if the medication is (sic) not been ordered, the licensed facility nurse should place the order or reorder for the next scheduled delivery . if the medication is not available in the emergency medication supply, facility staff should notify pharmacy and arrange for an emergency delivery . On 3/4/24 at 2:29 PM, R9 indicated to Surveyors that she went without her pain medications for a whole day due to the staff not reordering her medications timely. R9 stated, That day was horrible. I was in debilitating pain over a 10 on the scale and the weather was horrible too. R9 admitted to the facility on [DATE] with diagnoses, including: rheumatoid arthritis, fibromyalgia, pain in left shoulder, pain in right shoulder, muscle weakness, and disorder of bone density and structure. R9's pain risk assessment, dated 12/19/23, includes: is the resident cognitively intact to participate in this evaluation? Yes. Current pain status: currently states in pain . pain history and demographics: reports experiencing pain in the past, at risk for being in pain related to current diagnoses . resident has severe rheumatoid arthritis, chronic pain especially in the hands, neck, and shoulders . Past pain interventions: prescribed medications, over the counter medications, non-medication interventions . What is an acceptable level of pain as voiced by the resident on a scale between 1 to 10: 4 . is the resident able to communicate their pain verbally? Yes . R9's MAR, for 11/2023, indicates R9's pain level was recorded as 8 or above 32 times. R9's MAR, for 12/2023, indicates R9's pain level was recorded as an 8 or above 29 times. R9's MAR, for 1/2024, indicates R9's pain level was recorded as 8 or above 34 times. R9's MAR, for 2/2024, indicates R9's pain level was recorded as 8 or above 27 times. R9's MAR for 3/2024, indicates R9's pain level was recorded as 8 or above 5 times. R9's MAR , for February 2024, indicates R9 missed 2 doses of her tramadol on 2/28/24 at 12:00 PM and at 5:00 PM. (It is important to note during this period when she missed two doses of her ordered pain medication, the facility did not record R9's pain rating on the MAR or in her Nurse Notes. Also not recorded is any as needed medications being given or any non-pharmaceutical interventions being used.) R9's Physician Orders, for 2/2024, include: Tramadol HCI oral tablet 50 MG . Give one tablet by mouth three times a day for pain related to Rheumatoid Arthritis . start date 9/15/23. R20's Nurse Note, dated 2/28/24, at 12:00 PM, includes New script needed, Md (Physician) updated . R20's Nurse Note, dated 2/28/24, at 5:30 PM, includes Called Pharmacy; they are sending as soon as possible. On 3/7/24 at 1:22 PM, RN P (Registered Nurse) indicated this has happened to R9 before where she goes without her tramadol due to staff not getting the new order timely from the MD for the pharmacy. RN P indicated she did not know if this medication was in the facility's contingency supply. RN P indicated according to R9's pain assessment her acceptable level of pain is a 4 out of 10. Surveyor asked RN P when R9's MD (Medical Doctor) should be notified of her pain levels? RN P indicated R9'd MD should be notified of her pain levels when they are consistently at a 8 to 10 out of 10. On 3/7/24 at 1:46 PM, DON B (Director of Nursing) indicated she was unaware R9 went without her pain medication. DON B indicated the nurse on the floor should have called her and she would have given them a number code to get the medication out of contingency. DON B checked to see if the medication was in the contingency storage and stated, It is in contingency stock. On 3/7/24 at 1:57 PM, Surveyor asked R9 to describe the pain she was in when she missed her two doses of medication. R9 stated, My pain was excruciating, debilitating, and horrible and the weather was terrible too. It was a 10 out of 10 pain. R9 indicated she wishes the facility would do more for her regarding her pain. R9 indicates they ask her every day what her pain level is, but it does not matter what she tells them because nothing changes. R9 indicated an acceptable level of pain for her would be a 4 or a 5, but she spends many days at a rating of 8 to 10. On 3/7/24 at 2:29 PM DON B indicated she is unsure if R9's pain regime is effective as staff do not chart if interventions or medications were effective or not for relieving R9's pain. DON B indicated nurses are to contact R9's MD if her pain is rating is an 8 or over out of 10 and the interventions in place are ineffective.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to monitor behaviors and symptoms of mental illness for 1 of 6 sampled...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to monitor behaviors and symptoms of mental illness for 1 of 6 sampled residents out of a total sample of 15 (R26). R26 was diagnosed with major depressive disorder and is prescribed and administered Sertraline without targeted behavioral monitoring or use of non-pharmaceutical interventions to support or understand them or to prevent, relieve, or accommodate distress. This is evidenced by: The facility policy titled, Behavior Assessment and Monitoring, with a last approved date of 4/2023, includes, in part: Policy Interpretation and Implementation .Management - 1. The staff will identify and discuss with the practitioner situations where non-pharmacologic approaches are indicated, and will institute such measures to the extent possible. Monitoring .2. The staff will document .the following information about specific problem behaviors: a. Number and frequency of episodes; b. Preceding or Precipitating factors; c. Interventions attempted .; and d. Outcomes associated with interventions . The facility policy titled, Unnecessary Drugs, with a last approved date of 9/2023, indicates, in part: .Policy Interpretation and Implementation - 1. Review the medication regime to identify the following drug classes, noted to be psychotropic: .b. Anti-depressants .2. Review the medication regime for the following types of medications which may be included in #1, and apply appropriate clinical indications, monitoring, and documentation: a. CNS (Central Nervous System) agents; b. Mood Stabilizers .12. Review and document an individual's target symptom(s) including if the behavior was seen or identified by shift in the clinical record for anti-depressants .17. Presence or absence of side effects of antipsychotics shall be recorded in the clinical record every shift . R26 admitted to the facility on [DATE] with diagnoses that include, in part, Major Depressive Disorder and adult failure to thrive. R26's Minimum Data Set (MDS) indicates in part: Target date of 12/25/23, a Brief Interview for Mental Status (BIMS) of 14, indicating R26 is cognitively intact. Target date of 1/25/24 Section D - Mood - indicates R26 has symptoms of feeling down, depressed, or hopeless with a symptom frequency of 2-6 days. R26's physician orders include, in part: Sertraline .for major depressive disorder with a start date of 12/18/23. On 3/4/24 at 10:23 AM, During the initial screening R26 indicated to surveyor that she has a history of depression and she has been struggling since coming to the facility. R26 indicated she would be losing her house, her daughter passed away about a year ago, and now her sister has cancer. R26 indicated the facility is working on setting her up with someone and that she has people she can talk to but that she feels it is a struggle for her. On 3/7/24 at 9:06 AM, Surveyor interviewed CNA I (Certified Nursing Assistant) and asked how she knows what behaviors to monitor on residents. CNA I indicated it will either get passed down from the previous shift or in electronic health record it will say the behaviors we should monitor and then we can go in and click what the resident was doing that shift. Surveyor asked CNA what behaviors she monitors for R26. CNA I indicated she believed in R26's past she had depression and so they watch for sadness. Surveyor asked if that information is in R26's care plan. CNA I indicated she just heard it through report. Surveyor reviewed where CNA behavior charting would be charted in the computer with CNA I and it showed no documentation of behaviors. CNA I indicated this is where they would normally document behaviors and that maybe R26 should not have it, but that she was told to watch for sadness. On 3/7/24 at 9:11AM, Surveyor interviewed CNA J and asked how she knows what behaviors to monitor on residents. CNA J indicated that everything is provided through the nurse. Surveyor asked CNA J if she references the care plan. CNA J indicated she does, but doesn't believe what is to be monitored is on there. CNA J indicated the nurse tells us if another shift reported a difference in their status and what we should keep an eye on and update as needed. Surveyor asked CNA J if it would be correct that as a general rule for residents there are not set personalized behaviors you monitor. CNA J indicated this was correct. Surveyor asked CNA J if she monitors any behaviors for R26. CNA J indicated they monitor for any changes. If she is smiling, frowning, color is different, or doesn't want to open her eyes, this is reported to the nurse. Surveyor asked CNA J where she would chart these behaviors. CNA J opened the CNA charting in the electronic health record and was unable to locate any information regarding behavior charting. On 3/7/24 at 9:33 AM, Surveyor interviewed LPN K (Licensed Practical Nurse) and asked how she knows what behaviors to monitor on residents. LPN K indicated we have a behaviors tab if anything needs to be monitored. Surveyor asked LPN K if there is nothing in the behavior tab would they know the resident should be monitored for certain behaviors. LPN K indicated no. Surveyor asked LPN K if she monitored R26 for any behaviors. LPN K indicated not if it wasn't in the behavior tracking tab. On 3/7/24 at 10:55 AM, Surveyor interviewed SSD L (Social Services Director) and ask what her role is in identifying personalized behaviors to be monitored for residents. SSD L indicated that she follows up with staff as to what approaches work best and then would put it in the care plan. Surveyor asked SSD L what she could share about care planning R26's behaviors. SSD L indicated that somehow it was missed and was not entered on the care plan. Surveyor asked SSD L if she has a PHQ-9 (Patient Depression Questionnaire) for R26. SSD L indicated she enters it directly in the MDS and indicated that R26 reported feeling down, depressed, and hopeless several days over the last two weeks. On 3/7/24 at 8:37 AM, Surveyor interviewed DON B (Director of Nursing) and asked if depression symptoms should be monitored. DON B indicated yes. Surveyor asked DON B how the facility decides what personalized symptoms should be monitored. DON B indicated it is usually done by the social worker. Surveyor asked DON B to review R26's care plan and behavior monitoring. DON B indicated she did not see any information about R26 having depression, what staff should be monitoring for, or interventions/reporting on the care plan or in behavior tracking for R26. Surveyor asked DON B if these should have been in place when R26 was admitted . DON B indicated yes.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the pote...

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Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 31 residents. Surveyor observed milk left out for the duration of lunch service without any way to keep it cold and the milk temperature was 58 degrees. Surveyor observed DM G (Dietary Manager) not follow manufacturer's recommendations for use while utilizing the 3-compartment sink. Surveyor observed open food to have been removed from the original container with no expiration date and no open date. Surveyor observed a dented can in circulation. Surveyor observed the facility's mixer and meat slicer to be stored unclean. Evidenced by: Example: milk Facility policy, entitled Food Preparation and Service, dated 10/2023, includes in part .refrigerated foods must be stored at or below 41 degrees Fahrenheit unless otherwise specified by law. Food items and snacks kept on the nursing units must be maintained as indicated: All food items to be kept below 41 degrees Fahrenheit must be placed in the refrigerator located at the nurses' station and labeled with a use by date. The danger zone for food temperatures is between 41 degrees and 135 degrees Fahrenheit. This temperature range promotes the rapid growth of pathogenic microorganisms that cause foodborne illness. Potentially hazardous foods include meats, poultry, seafood, cut melon, eggs, milk, yogurt and cottage cheese . On 3/4/24 from 11:50 AM to 12:21 PM, Surveyor observed a gallon of milk placed on a beverage cart in the dining room. DA H (Dietary Aide) returned the milk to the kitchen and was going to put it in the refrigerator. Surveyor requested that DA H complete a temperature check of the milk, resulting in a reading of 58 degrees Fahrenheit. On 3/4/24 at 12:21 PM, DA H indicated she would not have thought to complete a temperature check on the milk and would have returned it to the refrigerator for later use. DA H also indicated the milk should not have been left out that long and should be stored at or below 41 degrees Fahrenheit. On 3/7/24 at 11:20 AM, DM G indicated milk should not be left out and should be kept at a temperature at or below 41 degrees Fahrenheit. DM G indicated staff will now put the milk in an ice bath while it is out of the refrigerator. On 3/7/24 at 11:31 AM, NHA A indicated milk should be stored at or below 41 degrees Fahrenheit and the facility would be using a tub of ice to keep milk in throughout the meal service. Example: three compartment sink Manufacturer's recommendations for use of 3 compartment sink, entitled Pot and Pan Wash Procedure, dated 2018, states in part .Submerge in sanitizer sink for one minute. On 3/6/24 at 9:59 AM, Surveyor observed the manual dishwashing process. During observation Surveyor noted DM G (Dietary Manager) dipping dishes in and out of each sink compartment. On 3/6/24 at 10:16 AM, DM G stated, I'm just making sure it's fully submerged and indicated she was unaware that she was not following manufacturer's recommendations of leaving the dishes submerged for at least one minute. On 3/7/24 at 11:20 AM, DM G indicated dishes washed in the 3-compartment sink should be fully submerge in the sanitizer sink for at least a minute. Example: undated food Facility policy, entitled Food Safety Requirements dated 10/2023, includes in part .All foods stored in the refrigerator or freezer will be covered, labeled and dated. On 3/4/24 at 8:54 AM, during initial tour of the facility's kitchen, Surveyor observed breadsticks, tator tots, and hashbrowns in the facility's freezer to be removed from the original container and without the manufacturer's expiration date and without an open date or use by date. Surveyor also observed the food to be exposed as the plastic around it was not closed properly. On 3/4/24 at 8:54 AM, DM G indicated the breadsticks, tator tots, and hashbrowns should be marked with a use by date and/or the manufacture's expiration date. Example: dented can Facility policy, entitled Food Safety Requirements dated 10/2023, includes in part .Dented cans will be identified and removed from regular dry food storage. The dented cans should be placed in a specific labeled area of the storage room awaiting pick up from the appropriate vendor. On 3/4/24 at 8:57 AM, during initial tour of the facility's kitchen, Surveyor observed a dented can in circulation on the shelf in the dry storage area. On 3/4/24 at 8:57 AM, DM G indicated that dented cans are usually thrown away and the can should have been removed from circulation. Example: unclean equipment Facility policy, entitled Sanitation dated 10/2023, includes in part .Utensils, counters, shelves and equipment shall be kept clean, maintained in good repair . Equipment, food contact surfaces and utensils shall be washed to remove or completely loosen soils by using the manual or mechanical means necessary and sanitized using hot water and/or chemical sanitizing solutions. On 3/4/24 at 8:54 AM, during initial tour of the facility's kitchen Surveyor observed a meat slicer and a mixer that were stored covered by a cloth. When the cloth was removed, Surveyor and DM G observed food particles on both pieces of equipment. On 3/7/24 at 11:20 AM, DM G indicated the equipment is unclean and it should have been cleaned thoroughly before being covered and stored.
Feb 2023 1 deficiency
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility did not ensure food was stored and prepared in a safe and sanitary manner which had the potential to affect all 24 Residents (R) in the...

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Based on observation, interview, and record review, the facility did not ensure food was stored and prepared in a safe and sanitary manner which had the potential to affect all 24 Residents (R) in the facility. Twenty four items were either not in the original container or labeled with identification of the item, dated when opened, discarded when beyond the use by date and/or sealed properly. The facility did not maintain a log for dishwasher temperature testing or a temperature log for the under-counter refrigerator in the dining room. Findings include: On 1/30/23 at 10:00 AM, Surveyor conducted an initial tour of the kitchen with Health Unit Coordinator (HUC)-C. HUC-C indicated the facility utilized the Federal Food Code; however if the State Food Code was more stringent than the Federal Food Code, the facility followed the State Food Code. The FDA Food Code 2022 indicates at 3-501.17, A. Ready to Eat, Time Temperature Control for Safety Food Date Marking .refrigerated, ready-to eat, time/temperature control for safety food prepared and held in a food establishment for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded when held at a temperature of 5ºC (41ºF) or less for a maximum of 7 days. The day of preparation shall be counted as Day 1. (B) Commercially processed food open and hold cold .refrigerated, ready to eat time/temperature control for safety food prepared and packaged by a food processing plant shall be clearly marked, at the time the original container is opened in a food establishment and if the food is held for more than 24 hours, to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded, based on the temperature and time combinations specified in paragraph (A) of this section and: (1) The day the original container is opened in the food establishment shall be counted as Day 1; and (2) The day or date marked by the food establishment may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on food safety. The FDA Food Code 2022 indicates at 3-501.18, Ready-to-Eat, Time/Temperature Control for Safety Food, Disposition: (A) A food specified in 3-501.17 (A) or (B) shall be discarded if it: (1) Exceeds the temperature and time combination specified in 3-501.17 (A), except time that the product is frozen; (2) Is in a container or PACKAGE that does not bear a date or day. On 1/30/23 during an initial tour of the kitchen, Surveyor noted the following items either did not contain open dates, were not contained in the original packaging or labeled with identification of the item and/or were not sealed properly: The following items were located in the dry storage area: ~1 - 5 pound (lb) bag of Reliance Brownie Mix did not contain an open date. ~3 bags of tortilla chips in clear plastic packaging were open and twisted closed. The bags were not dated, were not contained in the original packaging and were not labeled with identification of the contents. ~1 - 5 lb Bakers Source Basic Muffin Mix Complete did not contain an open date. ~18 quarts (qts) of flour in a bin (not the original packaging), did not contain open or use-by dates and was not labeled with identification of the contents. ~6 qts of what appeared to be butterscotch chips (not in the original packaging), did not contain open or use-by dates and were not labeled with identification of the contents. ~1 bag of World's Best Finest Pasta open to air on the shelf did not contain an open date. The following items were located in the walk-in cooler: ~1 - 5 lb bag of Arrezzio Mozzarella cheese did not contain an open date. ~1 - 5 lb bag of Casa Solana Cheddar Cheese did not contain an open date. ~Deli-sliced roast beef in a Ziploc bag (not the original packaging) contained a use-by date of 1/20/23 ~1 - 5 lb container of Sysco brand peanut butter did not contain an open date. The following items were located in the two door cooler: ~1 gallon of Wholesome Farms 2% reduced fat milk did not contain an open date. ~1 46 ounce (oz) container of Sysco Imperial Thickened Orange Juice did not contain an open date. ~1 - 46 oz container of Hormel Thick N Easy Clear Cranberry Juice cocktail did not contain an open date. ~1 - 46 oz jar of Mott's Applesauce did not contain an open date. ~1 - 30 oz container of Welch's Grape Jelly did not contain an open date. ~1 gallon of Sysco Classic Banquet Style Ranch Dressing did not contain an open date. ~1 gallon of Sysco Prepared Yellow Mustard did not contain an open date. ~1 gallon of Sysco Imperial Mayonnaise did not contain an open date. ~1 gallon of Marzetti Slaw Dressing did not contain an open date. ~1 gallon of Block and Barrel Sweet Pickle Relish did not contain an open date ~2 gallons of Cattlemen's Memphis Sweet Barbecue Sauce did not contain open dates. During an initial tour of the kitchen on 1/30/23, Surveyor interviewed HUC-C who confirmed the above listed items should have been dated when opened. HUC-C stated a new dietary manager started a few months ago and the facility was without a dietary manager for some time before that. HUC-C stated HUC-C helped to manage the kitchen also. 2. The FDA Food Code at 4-501.116 Warewashing Equipment, Determining Chemical Sanitizer Concentration indicates: Concentration of the sanitizing solution shall be accurately determined by using a test kit or other device. During an initial tour of the kitchen on 1/30/23, Surveyor reviewed the January 2023 dishwasher sanitization/temperature log and noted the facility used a chemical sanitization dishwasher. The log indicated testing should be completed three times daily (breakfast, lunch, and dinner). Surveyor noted 78 out of 88 opportunities for testing were missed between 1/1/23 and 1/30/23. Surveyor also noted the log was not completed at all for 23 out of 30 days. During an initial tour of the kitchen on 1/30/23, Surveyor requested the refrigerator temperature log for the under-counter refrigerator in the dining room. HUC-C stated milks and juices passed to residents who ate in the dining room during meal times were stored in the refrigerator. During an initial tour of the kitchen on 1/30/23, HUC-C confirmed the log for dishwasher sanitization and temperature monitoring should be filled out completely and was unsure why it was not. HUC-C also confirmed there was not a temperature log for the under-counter refrigerator; however, there should have been a monitoring log completed.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 40% turnover. Below Wisconsin's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), $151,160 in fines. Review inspection reports carefully.
  • • 15 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $151,160 in fines. Extremely high, among the most fined facilities in Wisconsin. Major compliance failures.
  • • Grade F (28/100). Below average facility with significant concerns.
Bottom line: Trust Score of 28/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Columbus Health And Rehab's CMS Rating?

CMS assigns COLUMBUS HEALTH AND REHAB an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Columbus Health And Rehab Staffed?

CMS rates COLUMBUS HEALTH AND REHAB's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 40%, compared to the Wisconsin average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Columbus Health And Rehab?

State health inspectors documented 15 deficiencies at COLUMBUS HEALTH AND REHAB during 2023 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 14 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Columbus Health And Rehab?

COLUMBUS HEALTH AND REHAB is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by MISSION HEALTH COMMUNITIES, a chain that manages multiple nursing homes. With 50 certified beds and approximately 34 residents (about 68% occupancy), it is a smaller facility located in COLUMBUS, Wisconsin.

How Does Columbus Health And Rehab Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, COLUMBUS HEALTH AND REHAB's overall rating (2 stars) is below the state average of 3.0, staff turnover (40%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Columbus Health And Rehab?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Columbus Health And Rehab Safe?

Based on CMS inspection data, COLUMBUS HEALTH AND REHAB has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Columbus Health And Rehab Stick Around?

COLUMBUS HEALTH AND REHAB has a staff turnover rate of 40%, which is about average for Wisconsin nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Columbus Health And Rehab Ever Fined?

COLUMBUS HEALTH AND REHAB has been fined $151,160 across 1 penalty action. This is 4.4x the Wisconsin average of $34,590. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Columbus Health And Rehab on Any Federal Watch List?

COLUMBUS HEALTH AND REHAB is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.