UPLAND HILLS NURSING AND REHAB

800 COMPASSION WAY, DODGEVILLE, WI 53533 (608) 930-7600
Non profit - Corporation 44 Beds Independent Data: November 2025
Trust Grade
85/100
#73 of 321 in WI
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Upland Hills Nursing and Rehab has a Trust Grade of B+, which indicates that it is above average and recommended for families considering care for their loved ones. It ranks #73 out of 321 nursing homes in Wisconsin, placing it in the top half, and is the best option out of two facilities in Iowa County. However, the facility is experiencing a worsening trend, with issues increasing from 2 in 2023 to 3 in 2024. Staffing is a strong point, receiving a perfect 5/5 stars and a turnover rate of 40%, which is below the state average, indicating that staff members are likely to stay long-term and build relationships with residents. Notably, the facility has had no fines, which is a positive sign, and provides more RN coverage than 93% of Wisconsin facilities, ensuring that registered nurses are present to address potential issues. However, there are some concerns. A serious incident occurred involving a resident who suffered a fall and fractured her hip due to inadequate supervision and assistance, which highlights a failure in safety measures. Additionally, there were several issues related to food safety, including improper food storage and preparation practices that could potentially affect all residents. These weaknesses suggest that while the facility has some strengths, families should be aware of ongoing issues that need to be addressed.

Trust Score
B+
85/100
In Wisconsin
#73/321
Top 22%
Safety Record
Moderate
Needs review
Inspections
Getting Worse
2 → 3 violations
Staff Stability
○ Average
40% turnover. Near Wisconsin's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Wisconsin facilities.
Skilled Nurses
✓ Good
Each resident gets 102 minutes of Registered Nurse (RN) attention daily — more than 97% of Wisconsin nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2023: 2 issues
2024: 3 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (40%)

    8 points below Wisconsin average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

Staff Turnover: 40%

Near Wisconsin avg (46%)

Typical for the industry

The Ugly 5 deficiencies on record

1 actual harm
Sept 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2 R8 was admitted to the facility on [DATE] and has diagnoses that include type 2 diabetes mellitus with hyperglycemia, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2 R8 was admitted to the facility on [DATE] and has diagnoses that include type 2 diabetes mellitus with hyperglycemia, bilateral diabetic retinopathy, type 2 diabetes mellitus with foot ulcer and long-term use of insulin. R8's Minimum Data Set (MDS) assessment, dated 07/04/24, indicates that R8's primary medical condition is type 2 diabetes mellitus with foot ulcer. R8's physician orders show that R8 receives Lantus insulin 2 times a day and Humalog insulin per sliding scale 3 times a day with meals. R8 receives a regular consistency diabetic diet with thin liquids. Review of R8's care plan did not reveal a plan of care for diabetes mellitus type 2. On 09/17/24, Surveyor received a diabetes mellitus care plan for R8 with created date of 09/17/24. On 09/17/24 at 1:44 PM, Surveyor interviewed DON B who stated there was not a care plan in place for diabetes. DON B indicated the MDS nurse who was responsible is no longer with the facility. Based on interview and record review, the facility did not develop and implement a comprehensive person-centered care plan for 2 (R20, R8) of 12 sampled residents to meet a resident's medical and nursing needs that are identified. R20 did not have a comprehensive person-centered care plan developed for the use of an anticoagulant, a high risk medication. R8 did not have a comprehensive person-centered care plan developed for diabetes. Findings: The facility policy titled, Baseline Care Plan, dated last reviewed 05/2024, states in part: It is the policy of the facility to develop a baseline care plan within 48 hours of admission. Along with the baseline care plan is a summary of care plan that is provided to the resident and representative in a language that can be understood The objective is the completion and implementation of the baseline care plan within 48 hours of a resident's admission is intended to promote continuity of care and communication among nursing home staff, increase resident safety, and safeguard against adverse events that are most likely to occur right after admission; and to ensure the resident and representative, if applicable, are informed of the initial plan for delivery of care and services by receiving a written summary of the baseline care plan 3. The care plan will include at the minimum the following information: a. Initial goals based on admission orders b. Physician orders .g. Instructions needed to provide effective and person centered care that meets professional standards of quality care . Example 1 R20 was admitted to the facility on [DATE] with diagnoses that include atrial fibrillation and long term use of anticoagulants. admission orders for R20, dated 04/16/24, include the anticoagulant, Warfarin 2.5 mg Take as directed by anticoagulation clinic. R20's physician orders, dated 09/10/24, include Warfarin Sodium Oral Tablet 5 MG. Give 1 tablet by mouth one time a day every Mon, Wed, Fri and Give 0.5 tablet by mouth one time a day every Tue, Thu, Sat, Sun for atrial fibrillation. Review of R20's care plan on 09/16-17/24 did not reveal a plan of care for the anticoagulation medication use and what symptoms to monitor for, such as bleeding. On 09/17/24 at 1:35 PM, Surveyor interviewed Director of Nursing (DON) B and requested information about R20's care plan and anticoagulation medication use. DON B stated she would go and print a copy of the care plan to show Surveyor. On 09/17/24 at 1:44 PM, Surveyor interviewed DON B who stated, There was not a care plan in place for the anticoagulant. DON B stated that the MDS nurse would normally put those initial care plans in place when entering diagnosis. DON B stated the MDS nurse is no longer with the facility so she cannot ask her why the care plan was not entered. DON B stated she just put the anticoagulation care plan in place now.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility did not ensure the preparation of food in a clean and sanitary environment with the potential to affect all residents in the facility. S...

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Based on observation, interview and record review, the facility did not ensure the preparation of food in a clean and sanitary environment with the potential to affect all residents in the facility. Surveyor observed a food item in dry storage with open and expiration dates and wwas beyond the labeled discard date. Surveyor observed a frozen food item uncovered in freezer. Surveyor reviewed facility's documentation and found staff did not document the water temperature or the sanitizing solution. Surveyor observed staff touching fresh cantaloupe with contaminated gloves. Findings: Example: Dry and frozen storage The 2022 FDS Food Code documents at 3-501.18 Ready-to-Eat, Time/Temperature Control for Safety Food: Disposition .Date marking is the mechanism by which the Food Code requires active managerial control of the temperature and time combinations for cold holding .Date marking requirements apply to containers of processed food that have been opened and to food prepared by a food establishment, in both cases if held for more than 24 hours, and while the food is under the control of the food establishment. This provision applies to both bulk and display containers .A date marking system may be used which places information on the food, such as on an overwrap or on the food container, which identifies the first day of preparation, or alternatively, may identify the last day that the food may be sold or consumed on the premises. A date marking system may use calendar dates, days of the week, color coded marks, or other effective means, provided the system is disclosed to the Regulatory Authority upon request, during inspections. The facility's policy titled, NRC food dating, revised 6/24, stated in part: .Procedure: Refrigerators: 1. Both Culinary Services & NRC CNA staff (noc shift) are responsible for monitoring the expiration/Discard By dates of all food items in the refrigerator on a daily basis. a. All expired food will be removed and discarded. b. Culinary staff will additionally monitor on a monthly basis for pantry-type items that will expire that month (ie salad dressing, ketchup, mustard, etc.) 2. Once a food item is opened, it must be labeled and dated with a manually written Discard By date on it . Cupboards: 1. Culinary Services staff are responsible for ensuring that all food stored in the cupboards is rotated in a First-In-First-Out (FIFO) basis. 2. Culinary staff will monitor on a monthly basis for pantry-type items that will expire that month On 09/16/24 at 10:45 AM, during initial tour of the kitchen with Dietary Manager (DM) C, Surveyor noted a can of sesame oil had a handwritten opened date and an expiration date. The handwritten expiration date was 08/31/24. Surveyor asked DM C about this. DM C indicated that the food has a best if used by date that is greater than the expiration date, but because we opened it, it must be thrown out by 08/31/24. DM C replied, I will get rid of that. DM C took this Surveyor into the freezer. Surveyor noted a box of mixed vegetables opened and uncovered and asked DM C if this was appropriate to be uncovered. DM C replied, I will take care of that. Example: Dishwasher/sanitization log Facility policy titled, Dishwashing and Manual Dishwashing revised 3/19, stated in part: .DISHWASHER PROCEDURE: *Use detergents and rinse aides that are approved for the dishwasher *Ensure wash temperatures of 150-165 degrees. Document wash and rinse temperatures with each meal cycle . On 09/16/24 at 10:50 AM, during the same initial tour of the kitchen with DM C, Surveyor noted the Dishwasher/Three compartment sink log was missing temps and PPM on certain days. Dishwasher temperatures were missing on September 3, 11, 12, 13, and 14. Documentation for the three-compartment sink was missing parts per million (PPM) on September 1, 8, 13, 14 and 15. Surveyor asked for copies of this log as well as the last 2 months. DM C replied, I can get that for you. Review of July documentation showed missing dishwasher temperatures on July 4, 23, and 31. The three compartment sink for July was missing on the 14th. Review of the August documentation showed missing dishwasher temperatures on August 1, 14, 19, 21, 24, 25, and 27th. The three compartment sink for August was missing on August 18, 24 and 25th. Example: Touching food with contaminated gloves The 2022 FDA Food Code documents at 3-304.15 Gloves Use Limitation: (A) If used, single-use gloves shall be used for only one task such as working with ready-to-eat food or with raw animal food, used for no other purpose, and discarded when damaged or soiled, or when interruptions occur in the operation. Facility policy titled, Personal Hygiene, Handwashing and Glove Use revised 6/24, stated in part: Procedure: .C. Gloves 1. Gloves are to be changed when switching from raw food to ready-to-eat food . 3. Gloves are used when handling ready to eat foods without utensils . 5. Gloves are changed in between separate tasks. 6. If Gloves become contaminated, they must be discarded, and hand washed. On 09/16/24 at 11:43 AM, Surveyor observed Certified Nursing Assistant (CNA) touch cupboard doors, chocolate milk powder packet, countertop and coffee faucet with single use gloves then pick up a ladle of cantaloupe with the same contaminated gloves and touched the cantaloupe as CNA D put it in a bowl. Surveyor asked CNA D about that observation, and CNA D indicated that CNA D should not have touched the cantaloupe with the same gloved hand as CNA D touched other things. Surveyor asked DM C about the observation of touching foods with gloved hands. DM replied, It is okay if the gloves are new and clean. Surveyor informed DM C the other surfaces that CNA D touched before touching the food. DM C replied, Yeah, that is not okay.
Jul 2024 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure each resident receives adequate supervision and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure each resident receives adequate supervision and assistance devices to prevent accidents for 2 of 4 residents reviewed for accidents (R1 and R4.) R1 experienced a fall with major injury on 2/9/24 and again on 6/25/24. The facility noted R1's impulsivity, lack of using her call light and bell, and frequent attempts to self-transfer and did not put measures in place to ensure she was supervised. On 6/25/24, R1 was left alone in the dayroom while other staff tended to other residents and R1 got up, walked to her room, and fell, fracturing her hip. R4 had multiple falls due to self-transferring which resulted in a left wrist fracture. Findings include. The facility's falls policy states, in part: *The falls prevention team meets weekly and will review new admissions, any new falls, significant change, and on a quarterly basis. *Post fall, the falls prevention team will audit residents post fall to ensure new [NAME] II fall risk assessment was completed, ensure new interventions were put into place and are on the care plan, and ensure effectiveness of interventions. *In the event of a fall, staff working in that area will huddle to discuss any details regarding the fall and any precipitating factors. The focus is to find the root cause of the fall. *In the event of a fall, staff will complete a safety zone with all details of the event. *Interdisciplinary team meets daily Monday through Friday at which time falls, care plan changes, and any interventions are discussed. Example 1 R1 was admitted to the facility on [DATE] and has diagnoses that include Alzheimer's Disease. Her most recent MDS (Minimum Dat Set), dated 5/23/24, includes a BIMS (Brief Interview for Mental Status) score of 9, indicating R1 is moderately cognitively impaired. R1's care plan states the following: *Scheduled toileting: Toilet upon rise in am (around 6:00 AM), before and after meals at HS, and on 1st or 2nd NOC rounds (initiated 2/6/23) *Ambulate: 1 assist with 4 wheeled walker in hallway (initiated 4/12/24) R1 spends most of her waking hours in her own recliner in the TV room/dayroom on her unit. A call bell is placed by R1 to use if she needs help. On 2/9/24, R1 fell in her room at approximately 8:45 PM as a result of self-transferring herself to the bathroom. R1 had been toileted and helped into bed at 8:30 PM by CNA C (Certified Nursing Assistant). Upon discovering R1, staff assessed her and sent her to the ED (Emergency Department). It was discovered that R1 had suffered fractures of the right femur and humerus, which required screw fixation on 2/12/24. The facility provided better gripper socks for R1 as an intervention. The facility documented the following progress notes for R1: *2/14/24 at 3:04 PM: Resident occasionally does use call light appropriately, but also forgetful and self-transfers at times. High fall risk per [NAME] II fall risk screen. *2/16/24 at 5:32 AM: Resident rang light to go to bathroom, CNA entered room and resident was sitting at side of bed and holding onto bedside table to pull herself up. Resident stated that she was going to take herself to the bathroom because she didn't want to wait for help. *3/18/24 at 5:52 AM: Resident self-transferring times 1 in living room and walked approximately 100 ft. Toileted and placed back into the bedroom with increased supervision throughout the night. *4/13/24 at 5:30 AM: Resident was found by CNA to be standing in front of recliner in living room, resident stated she was just going to take herself to the bathroom. Resident's bell was in front of resident; however, she did not attempt to use it. Staff had just stepped away from hallway to answer call light. *4/15/24 at 4:53 PM: RN notified by cleaning lady that resident was on the floor. RN found resident on her knees holding on to a chair in the TV room. The intervention for this fall was leaving R1's walker next to her recliner. *4/20/24 at 6:00 PM: Has been up frequently performing self-transfers and ambulating in hallway without assistance. Will sit down in recliner and within several minutes is up again. Intermittently telling staff that she is going home. *4/22/24 at 12:30 PM: Noted to have increased agitation, confusion, stating repeatedly that she is going to leave and go home today. *4/24/24 at 2:40 PM: Writer was with resident 1:1 for about an hour. Resident repeated several times, If you don't get someone to take me home, I'll sue you. *4/24/24 at 7:58 PM: Resident has been 1:1 all shift. Continuously repeating I'm going home when you leave. Let's go. Don't try sneaking out either. You're keeping me against my will. *4/27/24 at 1:29 PM: Resident will not stay sitting in recliner. She is watching everyone go by asking to take her home. She is self-transferring walking around looking for someone to take her home. *5/26/24 at 1:56 PM: Has had several self-transfers today. Ambulated to the bathroom with walker independently this AM. When reminded to not get up by herself, replied, I know. I didn't want to p*** myself. *6/6/24 at 5:01 PM: Resident discussed in falls team due to quarterly assessment. 3 falls this quarter. Remains 1 assist with walker for transfers and ambulation. Does not use call light appropriately. *6/8/24 at 2:00 PM: Found ambulating in hallway with walker. Was taking self to the bathroom. Did not ding her bell for assistance. Reminded to call for assistance so she doesn't fall and get hurt. *6/12/24: .impulsive to transfer on own. Resident is a fall risk. On 6/25/24 at approximately 6:50 PM, R1 transferred herself from her recliner in the dayroom to her room and fell, fracturing her left hip, which required intramedullary nailing. According to facility documentation on the event, CNA C was 1:1 with R4 (who is not care planned as a 1:1) in the dayroom. CNA E was in another resident room who required 2 staff assist to transfer to bed. CNA E used her facility phone to call CNA D from a neighboring unit to assist. Around that time, R4 began to wander, so CNA C walked with R4 back to her room to toilet her. While CNA C was walking with R4, she (CNA C) saw R1 getting up out of her recliner in the dayroom and began to walk to her room. Moments later (time unknown), CNA D arrived to help CNA E but was interrupted by CNA C and told to go and assist R1, who had already made it into her room. At that time, R1 could be heard falling in her room. Upon arriving to R1's room, staff could see R1 had gotten clothes out and laid them on the bed. R1 stated she was going to go sit out front. It should be noted that during this time, the nurse was on a neighboring unit in an isolation room with another resident. After the fall, the facility's intervention for R1 was, Working with therapy, OT and PT as indicated on documentation provided to Surveyors. Surveyors gathered the following interviews on 7/10/24: *9:35 AM: CNA D stated that on 6/25/24, when she arrived on the unit, she was flagged by CNA C to go help R1. CNA D stated that she did not see R1 as she was already in her room at that time, but then heard her fall. *10:55 AM: CNA E stated that on 6/25/24 before she had gone into another resident's room to assist, she witnessed R1 sitting in her recliner in the TV room/dayroom. *11:20 AM: CNA C stated that on the night of 6/25/24, she was 1:1 with R4 and R1 was in her recliner in the TV room/dayroom when R4 started to get up, so she (CNA C) took her to the bathroom. She then saw R1 getting up to walk to her room. CNA C stated that moments later she saw CNA D arriving on the unit and yelled at her to go assist R1, who had already gotten into her room. CNA C stated that although the facility has individual phones for staff as well as tracker devices to know where other staff are, she did not have one with her on the night of 6/25/24. CNA C stated it definitely would have helped in getting help to R1 faster. CNA C stated that it was maybe a minute or so between when she noticed R1 get up and when she was able to wave for help to CNA D. CNA C stated that NHA A (Nursing Home Administrator) had talked to her after the event about using better communication. CNA C also stated that R1 seems to wait for staff to leave the area before she gets up out of her recliner. CNA C stated that she has seen R1 often looking around for staff and then trying to get up. CNA C stated that R1 definitely needs to be prompted as she does not use her call bell. *1:30 PM: RN G (Registered Nurse) stated that she and other staff would routinely do 1:1 with R1, when able, due to R1's impulsiveness, behaviors, and self-transferring, but that was just with the staff they had scheduled. RN G stated she asked why R1 could not have a regular 1:1 and was told it was a scheduling issue. RN G stated that sometimes R1 would have a 1:1 from 6-8 in the morning but that was only when staff were able. RN G also stated that R1 would not use her call light or bell. *1:40 PM: RN F stated that R1 does not use her call bell in the dayroom. *1:52 CNA H stated that the plan after R1's most recent fall was just keep a close eye on her. CNA H stated that R1 self-transfers a lot, but only when people are not in the dayroom. CNA H stated that when she sees R1 self-transferring or walking around by herself, it is when she (CNA H) has left another room and notices the dayroom has no other staff. CNA D, CNA E, and CNA H all stated that they did not receive any education or guidance on how to monitor R1 after her most recent fall, nor did they receive any education on communication or ensuring they had their facility provided phones or other communication system. It should be noted that Surveyors observed the dayroom where R1 resides with no staff present from 1:40 PM to 1:50 PM on 7/10/24. On 7/10/24 at 11:52 AM, Surveyor interviewed NHA A who stated, We talked about communication after the fall on 6/25/24. NHA A stated this was done during stand up but there was no record of education. NHA A stated the information was passed along. On 7/10/24 at 2:48 PM, Surveyor interviewed DON B (Director of Nursing) who stated that the facility has enough phones for floor staff to communicate with one another. Additionally, DON B stated that they passed along information to staff about communication and supervising R1. When asked if CNA C should have helped R1 on the night of 6/25/24 when she saw her self-transferring to her room, DON B stated that because R4 was a 1:1, she believed CNA C did the right thing by staying with R4. DON B confirmed that R4 was not care planned as a 1:1 and that 1:1 is scheduled at certain times when only when additional staff are available. The facility was aware that R1 had a history of fall with major injury, was impulsive, did not use her call bell, and would frequently self-transfer and did not put robust measures in place ensure her supervision. R1 was known to self-transfer when staff were not present. On 6/25/24, R1 was observed to be self-transferring, and staff did not attend to her timely, due to a lack of communication. The facility did not educate staff on the use of their available communication devices and the need to use them to promptly notify fellow staff of emergencies or the need for assistance. Example 2 R4 was admitted to the facility on [DATE] with diagnoses that include Parkinson's disease with dyskinesia (involuntary erratic movements), Dementia, anxiety disorder, depression, history of falling and muscle weakness. R4 was diagnosed on [DATE] with an unspecified injury of the head, contusion of other parts of the head and unspecified injury of the neck. R4's MDS (minimum Data Set) dated 5/16/24 indicates R4 has a BIMS (brief interview of mental status) of 6 out of 15, indicating R4 is severely cognitively impaired. R4 has adequate hearing, is able to make self-understood, and usually understands others. Section GG indicates R4 needs substantial/maximal assistance for toileting, dressing and personal hygiene. R4's Care plan (CP) indicates the following: Resident has been admitted from (place name) for long term care related to Parkinson's, dementia, hospice care. (initiated 2/9/24) approaches/support actions: Scheduled toileting: toilet upon rise, before and after meals, at HS (bedtime) and on 2nd Noc rounds (initiated: 5/10/24) (no previous toileting schedule indicated on CP prior to 5/10/24) Week II: The resident has had an actual fall with injuries notes: 1) forehead hematoma, 2) abrasion to bridge of nose, 3) superficial abrasion to top of left knee and 4) small bump to back of neck/base of scalp. Dementia/confusion, impaired vision, poor balance (initiated 5/28/24, created 5/28/24, revision on 5/28/24). Goal: The resident's facial bruising will resolve without complications (5/28/24). Approaches/support actions: anti-rollback brakes to be added to wheelchair (5/28/24); Complete a new [NAME] II falls risk (5/28/24); Complete multidisciplinary progress note (5/28/24); complete safety zone with appropriate details (5/28/24) keep touch call light near hip to alert staff of movement during the night (7/10/24); notify MD of fall (5/28/24); PT/OT consult for strength and mobility (5/28/24). Week II: the resident has had an actual fall with no injury d/t (due to) dementia/confusion, poor balance twice on 6/9/24. Date initiated 6/9/24. Created on: 6/9/24, revision on: 6/9/24. Goal: the resident will resume usual activities without further incident through the review date. Approaches/support actions: assist resident to call (name), son, every evening (6/12/24). Complete a new [NAME] II falls risk (6/9/24). Complete multidisciplinary progress note (6/9/24) complete safety zone with appropriate details (6/9/24). Follow standard of care for falls (6/9/24). If resident is up. night shift CNA should stay on unit until 630 to help watch resident to cover through nurse shift report. (6/9/24). Monitor vital signs and assess for injuries every shift (for) 72 hours. (6/9/24). PT (Physical Therapy) teaching restorative aid balance techniques to continue working with resident on. (6/12/24). Week II: The resident has had an actual fall with no injury r/t (related to) dementia/confusion (6/9/24). (initiated 6/9/24, created on 6/12/24, revision on 6/12/24). Goal the resident will resume usual activities without further incident through the review date. Approaches/support actions: 1:1 during increased busy times roughly 0600-0800 (6am to 8am), 1030-1200 (10:30am to 12PM), 1630-2000 (4:30pm - 8pm) (6/12/24). Huddle completed with all staff to discuss details regarding the fall and any precipitating factors. (6/12/24). Week II: The resident has had an actual fall with no injury r/t dementia/confusion. (Initiated 6/12/24, created on 6/19/24, revision on 6/19/24). Goal the resident will resume usual activities without further incident through the review date. Approaches/support actions: complete a new [NAME] II falls risk, complete multidisciplinary progress note; complete safety zone with appropriate details; (6/19/24). Family meeting pursuing memory care (6/28/24); monitor/document/report PRN x 72 h (as needed for 72 hours) to MD for s/sx (signs/symptoms): pain, bruises, change in mental status, new onset: confusion, sleepiness, inability to maintain posture, agitation. (6/19/24); neuro-checks (6/19/24); notify MD of fall (6/19/24). Week II: The resident has had an actual fall with no injury r/t dementia/confusion 6/22/24. (Initiated 6/22/24, created on 6/25/24, revision on 6/25/24). Goal the resident will resume usual activities without further incident through the review date. Approaches/support actions: complete a new [NAME] II falls risk (6/22/24), complete multidisciplinary progress note (6/22/24); complete safety zone with appropriate details (6/22/24); Huddle completed with all staff to discuss details regarding the fall and any precipitating factors (6/22/24); monitor/document/report PRN x 72 h (as needed for 72 hours) to MD for s/sx (signs/symptoms): pain, bruises, change in mental status, new onset: confusion, sleepiness, inability to maintain posture, agitation. (6/22/24); notify MD of fall (6/22/24). Week II: The resident has had an actual fall with no injury r/t dementia/confusion and unsteady gait. (Initiated 6/29/24, created on 6/29/24, revision on 6/29/24). Goal the resident will resume usual activities without further incident through the review date. Approaches/support actions: complete a new [NAME] II falls risk (6/29/24), complete multidisciplinary progress note (6/29/24); complete safety zone with appropriate details (6/29/24); Follow standards of care for falls (6/29/24); notify MD of fall (6/29/24); Orthostatic BPs, update PCP (7/1/24). Please note, that R4 has 6 different fall care plans on her care plan and several resolved. Resolved care plan items are as follows: Sign hung in room as a reminder to call for assistance (resolved: 5/30/24) Dycem to recliner (resolved 6/19/24), dycem to recliner seat (Resolved 6/19/24), Gripper socks or shoes must be on while sitting in recliner (resolved 6/19/24), Gripper socks on when in recliner (resolved 5/30/24), encourage to be out of room/sit in living room for added assistance (resolved 5/30/24), keep items within reach on dresser or bedside table (resolved 5/30/24). There is no documentation indicating why these interventions were resolved or why they were not re-implemented on R4's current fall care plans. R4's CNA care plan dated 7/9/24 indicates the following: mobility, uses wheelchair for locomotion, ambulates with 1 assist with walker. Assistive devices used walker, wheelchair, and commode. Restorative: walk to dine, in addition take for longer walk in the hallway at least once. Cognitive status alert and orientated x 2, pleasant and cooperative. Forgetful. Toileting: continent of bladder, continent of bowel, 1 assist for toileting. Scheduled toileting: toilet upon rise, before and after meals, at HS (bedtime) and on 2nd NOC (night) rounds. Transferring: 1 assist with walker. Resident preferences: wake time: offer to get up around 0800, if resident wants to sleep in to 0900 (but at times, no pref (preference)) bedtime: 20:00-23:00 (8pm-11pm) (varies) lights off, extra blankets, door cracked open. Teaching needs: sign hung in room as a reminder to call for assistance. Safety: If resident is up. Night shift CNA should stay on unit until 6:30 to help watch resident to cover through nurse shift report. Anti-rollback brakes to be added to wheelchair. At risk for falls. Dycem to recliner. Gripper socks on when in bed and recliner vs regular socks. Place assistive devices (i.e. walker) within reach. Anti-rollback brakes to be added to wheelchair. (note, this is on the cp twice) if resident is awake on Noc/am shift change. Noc CNA to stay with resident until nurse/CNA get to floor. R4's CNA care plan dated 7/10/24 indicates the following: Safety: 1:1 24/7 (one on one twenty-four seven). Anti-rollback brakes on wheelchair. Anti-rollback brakes to be added to wheelchair. At risk for falls. Dycem to recliner. Gripper socks on when in bed and recliner vs regular socks. If resident is aware on Noc/am shift change, Noc CNA to stay with resident until nurse/CNA get to floor. If resident is up. Night shift CNA should stay on unit until 6:30 to help watch resident to cover through nurse shift report. Keep touch call light near hip to alert staff of movement during the night. Place assistive devices (i.e. walker) within reach. Toileting: continent of bowel and bladder. Scheduled toileting: toilet upon rise, before and after meals, at HS and on 2nd Noc rounds. Surveyor asked for R4's fall investigation/reports, Surveyor was provided with R4's Nurses Notes related to R4's falls. No staff interviews or root cause analyses were provided to go along with R4's documented falls. On 2/13/24 at 12:56 PM, R4's Nurses Note states in part: .New bruise to posterior right hip. Per caregiver, resident did have a fall within 2 days prior to arriving at facility where she landed on her bottom side [sic] . On 2/14/24 at 2:20 AM, R4's Nurses Note states in part: Type: Fall . summary of event: writer was checking on resident and resident was noted to be sitting on the floor on her buttocks with her legs straight out in front of her and resting her back on her bed. Resident had removed call light that was previously clipped to the top of her blanket and laid call light over side of bed. Resident was wearing regular socks at time of fall. Resident states she was going to get up and use the bathroom and didn't want to bother anyone by calling for help .fall prevention intervention: Gripper socks on resident when in bed. On 2/16/24 at 12:15 AM, R4's Nurses note states in part: Type: behavior note .Resident has been toileted in bathroom and returned to bed with CNA (Certified Nursing Assistant) assistance. CNA then noted several minutes later that resident self-transferred and was back in bathroom brushing her teeth. Resident assisted back to bed afterwards. No further self-transfers noted . On 2/16/24 at 10:19 PM, R4's Nurses note states in part: Behavior note it was reported to writer that resident self-transferred a few times during the shift. Staff did remind resident to use her call light and ask for help before moving on her own. Resident stated she is just used to doing everything on her own. On 2/23/24 at 5:32 AM, R4's Nurses note indicates Resident noted to have self-transferred to bathroom and back to bed. Resident rang for assistance once back in bed due to needing help getting a dry brief put back on. Resident call light was within reach before self-transferring and resident's commode was at the bedside. Resident reminded to call for assistance. On 2/28/24 at 3:30 AM, R4's Nurses note indicates resident removed call light and placed on floor next to bed. Resident ambulated to bathroom without walker and was found by CNA in the dark in the bathroom. Residents walker and commode were right next to bed, but resident did not use either device. Resident reminded to call for assistance. On 3/7/24 at 6:46 AM, R4's Nurses Note indicates Resident had multiple self-transfers during the night. Resident noted to move tray table and walker out of her way and proceed to the bathroom without the walker. Resident would often set her call light off while she was getting back into bed. Frequent reminders to call for assistance and frequent checks throughout the night. On 3/7/24 at 1:54 PM, R4's Nurses Note indicates: Resident was found this afternoon walking at the end of the rehab hallway by herself with no walker. She stated to staff that she ate so much for breakfast that she didn't eat lunch and she thought she better get up and go for a walk. Staff reminded her that she needs to call for assistance and walk with staff. She laughed and state she will try to remember to do that. On 3/10/24 at 6:00 PM, R4's Nurses Note indicates: Has made several self-transfers today. had closed her room door earlier and was found walking in the bathroom with no walker. This afternoon prior to supper ambulated with walker independently into hall .Reminded that it is not safe to get up on her own. Instructed to use call light and staff would gladly go for a walk with her . Reminded if she fell, she could break a bone such as a hip. I certainly don't want to do that.instructed to call for staff if she wants to get up or needs something. Verbalized understanding I will. On 3/14/24 at 5:50 PM, R4's Nurses Note states in part: Type: Fall. Summary of Event: CNA heard resident Can I get some help in here? Resident sitting on floor with her feet towards the toilet. I thought I could go by myself.Fall prevention intervention: Reinforce use of call light. Of note, there is no indication in the fall note, when resident was last toileted or seen, if R4 was incontinent when staff found her, what footwear she was wearing, what the environment was like etc., Per R4's Fall timeline provided by DON B (Director of Nursing), R4 was found on the floor in the bathroom. Resident had been toileted after supper, 10 minutes prior to fall. Intervention was a sign hung in room to remind resident to call for assistance. On 3/22/24 at 11:59 AM, R4's Fall team note indicates: Resident was discussed in falls team d/t (due to) recent fall. Intervention: signs placed in room to remind resident to use call light for assistance. High fall risk. 1 assist with walker for transfers and ambulation. Does not always use call light appropriately. Care plan reviewed and updated. (Staff continue to remind R4 to call for assistance when found self-transferring, but there is no indication of any other interventions to help prevent/limit self-transferring when Resident is noted to not always use call light appropriately.) On 4/7/24 at 10:00AM R4's Nurses Note states in part: Type: Fall. Summary of Event: Resident had been toileted at 930 (9:30AM) and placed in recliner with call light. Reminded to call for assist and not get up alone if needed. Voiced understanding but memory is poor and does not retain. Blood noted to lt (left) sleeve of sweatshirt. Removed top. Skin tear noted .assisted into recliner with Hoyer (full body lift) and 3A (three assist). Ambulated into bathroom with walker. Checked skin. No other injuries noted .MD and Family notified: .informed of increase in self-transfers without use of walker. Notified of fall this am with skin tear Lt upper arm . Fall Prevention intervention: Spoke with (name) RN on call for hospice. Informed of fall with skin tear .notified that self-transfers are on the rise. Frequently walking without walker . Of note: it is unclear where R4 was found during this fall, what she was trying to do that resulted in her falling. Per R4's Fall timeline provided by DON B, on 4/7/24, R4 had been sitting in the recliner in her room and was found sitting on the floor next to recliner, leaning back against bedside table. On 4/10/24 at 10:54 AM, R4's Fall team note indicates resident was discussed in fall teams d/t recent fall. Intervention from fall: dycem to recliner; hospice is looking into getting her therapy. High risk for falls per fall risk screen. Resident uses call light appropriately at times but also forgets to use it at times. Care plan updated. On 4/17/24 at 1:28 PM, R4's Nurses Note states in part: Type: Fall. Summary of event: Resident was heard yelling help from her room by RN and CNA in hallway @ (at) 1255 (12:55PM). Both entered Residents room and was found to be sitting on her but in her bathroom with her back against the wall with the lights off. Resident stated that she thought she could take herself to the bathroom. She stated she was on her way to the toilet when she lost her balance and fell onto her left hand and butt . Resident was last toileted approximately 45 minutes prior and was last seen sitting in her recliner approximately 5 minutes prior to fall. Resident did not have her shoes on, had taken them off when she sat in recliner to nap. Call light was clipped to her blanket on her lap, and she removed call light and placed it on the bedside table.Fall prevention intervention: intervention is to make sure resident has her gripper socks on whenever she is sitting in her recliner and does not have her shoes on . (Of note: this is the 2nd fall in the bathroom for R4.) Per R4's Fall timeline provided by DON B; the intervention is: Encourage resident to sit in recliner in living room; strongly encourage gripper sock at all times. On 4/19/24 at 12:06 PM, R4's Nurses note states in part: type: Fall team . Resident was discussed in falls team d/t recent fall. Intervention from fall - wear gripper socks when in recliner. High risk for falls .resident has been removing call light from herself or next to her when self-transferring . On 5/10/24 at 5:20 AM, R4's Nurses Note states in part: type: Fall. Summary of event: CNA walking by resident room, noticed bed was empty and walker was by the bed. CNA checked bathroom, bathroom light was off, and resident was sitting on floor with back against toilet and legs/feet pointing towards sink. Resident was sitting under grab bar. Resident had brief and nightgown off and had been incontinent of urine on the floor. Resident states she slid on the floor when standing up and fell on her butt, gripper socks were on. She bumped her left forehead above her eye on the grab bar when she fell resulting in a goose egg bruise.assisted off floor with three staff assist.ice applied to forehead, skin tear cleaned and 3 steri strips and Opti foam applied. Resident assisted to get washed up and dressed for the day and was brought out to living room. When resident asked why she didn't use call light, resident stated she didn't have a phone to call for staff assistance. Call light was clipped to resident in bed. [NAME] was next to resident bed. Resident was in bathroom at 0300 (3:00AM) and was last seen sleeping in bed 10 minutes prior to being found in bathroom . Fall prevention intervention: will discuss intervention with team . (Of note: this is the 3rd fall R4 has had in her bathroom) On 5/22/24 at 1:49 PM, R4's Fall team note indicates: Resident discussed in falls team d/t recent fall. Intervention from fall - trialed use of baby monitor (no screen) having it at the nurses station to hear resident when in room. Baby monitor did not work, too much static. Trial evening dose of lorazepam helped a little. Reached out to PCP and now have HS (bedtime) dose of lorazepam scheduled. Also trialing 1400 (2pm) dose of lorazepam as behaviors begin around 1600 (4pm). Resident does not use call light appropriately. Staff continue to educate her to use call light and try to anticipate her needs. Care plan reviewed and remains appropriate at this time. On 5/27/24 at 3:32 PM, R4's Nurses Note states in part: Type: Fall. Summary of event: resident sitting at a card table in the living room folding napkins, CNA was 1:1 but walked away to throw her tissues away, was coming back when resident stood up. Resident decided to stand up to put the napkins on the dining room table herself. Possibly tripped over leg of table, resident wasn't for sure. She tipped over her walker and landed on her back. back of her head hit the bottom wheel of her walker. CNA witnessed fall Fall prevention intervention: will discuss with fall team . Of note: staff walked away from R4 to throw an item away when she was to be 1:1 supervision. On 5/28/24 at 12:48 AM (0048), R4's Nurses note indicates in bed resting with soft touch call light within reach, reminded and encouraged to use call light for assistance. On 5/28/24 at 12:47 PM, R4's Nurses Note states in part: Type: Fall. Summary of event: unit CNA alerted facility staff via emergency button .of resident falling to the floor around 1206 (12:06 PM) between her dining room table and kitchenet stove. Resident noted to have large hematoma to frontal forehead, slightly to the left side with an abrasion to t[TRUNCATED]
Jul 2023 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure a resident with pressure injuries (PI) receives ne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure a resident with pressure injuries (PI) receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infections, and prevent new PI's from developing for 1 of 1 resident (R23) reviewed with pressure injuries out of a total sample of 12. R23 developed a deep tissue injury (DTI) to left heel. R23 was observed with left heel not being floated while in her recliner. This is evidenced by: Facility's policy and procedure titled Wound Assessment dated August 2010 states in part: .Implementation *A wound assessment is to be completed upon initial identification of a wound .*A wound assessment is performed weekly .Documentation *Measurement of wounds is documented as length x width x depth .*Documentation includes wound location, wound characteristics, amount and characteristics of exudate, odor, peri-wound skin condition, tunneling and undermining . The facility document titled Skin Team Guide, no date, states in part: .Wound Assessments: Weekly perform wound assessments on pressure injuries or chronic wounds/ sign out in TAR (Treatment Administration Record), chart under assessments. Complete PUSH (Pressure Ulcer Scale for Healing) Tools weekly for all pressure related areas weekly chart under assessments .New wounds: Safety zone if needed, Plan of Care, Order, Wound assessment/ PUSH tool as needed (if wound assessment needed add an order for weekly wound assessment to be completed by WCC RN (Wound Care Certified Registered Nurse) pick a day of the week) also go to assessments edit schedules and activate weekly wound assessment to be completed on which day of the week. R23 was admitted to the facility on [DATE] with diagnoses that include: congestive heart failure, aortic valve stenosis, type 2 diabetes mellitus, muscle weakness, and rheumatoid arthritis. R23's most recent Minimum Data Set (MDS) dated [DATE] states that R23 has a Brief Interview of Mental Status (BIMS) of 15 out of 15, indicating the R23 is cognitively intact. R23's MDS also indicates that R23 requires extensive assist of 2 staff for bed mobility and extensive assist of 1 staff for transfers, dressing, toilet use, and personal hygiene. R23's care plan dated 6/10/23 states: Need: Week 1: The resident has potential/ actual impairment to skin integrity of the left buttock friction/ right head hematoma, right shin abrasion, mid scalp (chronic accident) r/t (related to) abrasion, fragile skin. Goal: The resident will have no complications r/t of the through the review date Approaches: Follow facility protocols for treatment of injury. Follow standards of care for skin. Revision dated 7/21/23 states: Need: left heel crack/ soft/ tender Approach: Float heels when in bed. Nurse's notes state in part, the following: 7/21/23 9:18 AM: Wkly mtg (Weekly meeting) .Discussed new OA (open area) Lt. (left) heel. 3:06 PM: Updated MD (Medical Doctor) via fax of another open area to LLE (left lower extremity) located on post heel . 7/22/23 10:00 AM: Late entry: .Lt heel Opti foam assessed. Nickel sized area bloody drng (drainage) on drsg (dressing) dated 7/21/23. Has purple area heel. Small pinhead size oval area with blood blister appearance. Reapplied Opti foam . 7/23/23 10:00 AM: Late entry: .Opti foam intact Lt. heel OA. Nickel sized area bloody drng on Opti foam. No sx (symptoms) of active drng. Opti foam applied 7/21/23 . It is important to note that the facility staff did not identify this as a pressure injury. The facility staff did not measure the wound and update the MD with the appropriate wound type. MD order dated 7/21/23 states: Monitor non intact slit to L post heel. Apply Opti foam after cleansing every 3 days and PRN (as needed) until resolved. One time a day continue until resolved. On 7/25/23 at 10:06 AM Surveyor observed R23 sitting in her recliner with her heels resting on the footrest, not floated. 0n 7/26/23 at 10:02 AM, Surveyor observed R23's wound care. Upon entry to the room, R23 was observed to be sitting in her recliner with her bilateral heels resting on the footrest, not floated. The facility nurse performed wound care and it was noted that R23 did not have a dressing on her left heel. Surveyor observed the wound and found the area to be approximately the size of a quarter with an outer purple ring, pinkish-white peri-wound, and an approximately 1 purple area in the center of the wound. On 7/26/23 at 11:13 AM, Surveyor interviewed DON B (Director of Nursing). Surveyor asked DON B if the area on R23's heel would be considered a Deep Tissue Injury, DON B reported that it could be and that she hasn't read the note. Surveyor asked DON B if the WCRN D (Wound Care Registered Nurse) had seen the wound, DON B stated that she didn't see a note and that the other nurse must have said that she took care of it. Surveyor asked DON B if she would expect that nurses measure the area, DON B stated yes, that it would have been helpful. DON B also reported that the floor nurses know that they are not allowed to stage a wound and that it must go through the Skin Team. Surveyor asked DON B what interventions were in place for R23 prior to developing the PI, DON B stated that they have the Standards of Care that all staff know and implement, and that floating her heels was an intervention added after R23 obtained the wound. Surveyor asked DON B if staff document on whether heels were floated, DON B stated that they don't have a sign off for the standards of care expectation. Surveyor asked DON B how she knew that staff was implementing the intervention, DON B stated that they do not have documentation of that. On 7/26/23 at 1:23 PM, Surveyor interviewed CNA C (Certified Nursing Assistant). Surveyor asked CNA C what interventions are in place for R23 to prevent pressure injuries, CNA C reported they use pillows for position in bed and her recliner, and that she has a Roho cushion. Surveyor asked CNA C if they float her heels while in the recliner, CNA C stated that if R23 asks, then they will float her heels. On 7/26/23 at 2:16 PM, Surveyor interviewed WCRN D. Surveyor asked WCRN D what the process is when a resident has a new wound, WCRN D reported that she is alerted through Safety Zone and that she will assess the wound when she comes to work. Surveyor asked WCRN D if she was made aware of the wound on R23's left heel, WCRN D stated no. Surveyor asked WCRN D if she worked the weekend the wound was discovered, WCRN D stated that she did work, but she had the other nurse complete dressing changes for her. Surveyor asked WCRN D if she would have expected the wound to have been measured, WCRN D stated that she would not necessarily expect the nurse to measure it if she didn't feel it was pressure related. It is important to note that at the time of the survey, there has not been a complete assessment or measurement of the wound the suspected deep tissue injury.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not store, prepare, distribute, and serve food in accordance with professio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 34 residents. Ice and water were observed in food items. Food items were not dated to reflect open and/or use by date. Findings include: Example 1 On 7/25/23 at 8:18 AM, Surveyor observed frozen chunks of ice falling from the air handler in the facility's main kitchen freezer. Chunks of ice were observed hanging from the air handler and sitting on top of the food items, which consisted of pre-made leftovers inside plastic containers and an open box of cranberries with 2 individual packs, one sealed and one opened but tied. Chunks of ice were observed directly inside the box of cranberries. DM E (Dietary Manager) stated to Surveyor that the changes in the weather with the extreme heat and humidity may have caused the rapid condensation and cooling, creating the ice. At the time of the observation, DM E stated the food items should be removed and away from the underside of the air handling portion of the freezer. Example 2 The facility applies a dating label to all dried goods when they are received from their food supplier, prior to being stored. On 7/25/23 at 8:14 AM, Surveyor observed the following in the facility's main kitchen: *3 bags of opened pasta with no open dates *1 opened packet of dried stuffing seasoning with no open or use by date *1 bag of opened crushed peanuts with a use by date of 4/20/23 *An opened gallon of vitamin D milk with no open date *3-7 lb. cans of unopened blueberry pie filling with a received date of 7/26/21, but no use by date Additionally, on 7/25/23 at 8:41 AM, Surveyor observed 8 partially frozen nutritional shakes in a Ziplock bag in a refrigerator on one of the resident units, no thaw dates. 3 additional nutritional supplements were observed in this same refrigerator, completely thawed with no thaw dates. 5 additional undated nutritional shakes were observed in a refrigerator on a separate resident living unit. It should be noted that these nutritional supplements have manufacturer printed recommendations to thaw and use supplement within 14 days. On 7/26/23 at 8:04 AM, Surveyor interviewed RN F (Registered Nurse), who stated the kitchen brings the nutritional shakes up, puts some in the freezer, and sometimes puts some in the refrigerator. RN F stated she was not sure when the undated, thawed nutritional shakes were pulled from the freezer, but stated she was aware that they are good for 14 days. On 7/26/23 at 9:06 AM, DM E stated that she did notice the nutritional shakes in the refrigerators and that they were not dated. DM E stated she was not sure when they were put in the refrigerator but removed the undated shakes. Additionally, DM E stated the facility-opened bags of pasta and stuffing seasoning in the main kitchen should have been dated with an open date, the peanuts should have been thrown away before 4/20/23, and milk should be dated when opened. DM E also stated that she contacted the manufacturer of the blueberry pie filling, and stated the manufacturer assured the pie filling was good for 3-4 years from manufacture/[NAME] date; however, DM E stated she was still unaware of when the pie filling was canned as she was waiting for a response from the manufacturer.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (85/100). Above average facility, better than most options in Wisconsin.
  • • No fines on record. Clean compliance history, better than most Wisconsin facilities.
  • • 40% turnover. Below Wisconsin's 48% average. Good staff retention means consistent care.
Concerns
  • • 5 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Upland Hills Nursing And Rehab's CMS Rating?

CMS assigns UPLAND HILLS NURSING AND REHAB an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Wisconsin, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Upland Hills Nursing And Rehab Staffed?

CMS rates UPLAND HILLS NURSING AND REHAB's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 40%, compared to the Wisconsin average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Upland Hills Nursing And Rehab?

State health inspectors documented 5 deficiencies at UPLAND HILLS NURSING AND REHAB during 2023 to 2024. These included: 1 that caused actual resident harm and 4 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Upland Hills Nursing And Rehab?

UPLAND HILLS NURSING AND REHAB is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 44 certified beds and approximately 28 residents (about 64% occupancy), it is a smaller facility located in DODGEVILLE, Wisconsin.

How Does Upland Hills Nursing And Rehab Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, UPLAND HILLS NURSING AND REHAB's overall rating (5 stars) is above the state average of 3.0, staff turnover (40%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Upland Hills Nursing And Rehab?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Upland Hills Nursing And Rehab Safe?

Based on CMS inspection data, UPLAND HILLS NURSING AND REHAB has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Wisconsin. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Upland Hills Nursing And Rehab Stick Around?

UPLAND HILLS NURSING AND REHAB has a staff turnover rate of 40%, which is about average for Wisconsin nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Upland Hills Nursing And Rehab Ever Fined?

UPLAND HILLS NURSING AND REHAB has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Upland Hills Nursing And Rehab on Any Federal Watch List?

UPLAND HILLS NURSING AND REHAB is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.