BETHANY ST JOSEPH CARE CTR

2501 SHELBY RD, LA CROSSE, WI 54601 (608) 788-5700
Non profit - Corporation 100 Beds Independent Data: November 2025
Trust Grade
68/100
#81 of 321 in WI
Last Inspection: June 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Bethany St Joseph Care Center has a Trust Grade of C+, which indicates they are slightly above average in terms of care quality. They rank #81 out of 321 facilities in Wisconsin, placing them in the top half, and #2 out of 7 in La Crosse County, meaning only one local option is rated higher. However, the facility is currently facing a worsening trend, with the number of reported issues increasing from 3 in 2024 to 6 in 2025. Staffing is a strong point, with a 5/5 star rating and a turnover rate of 34%, which is well below the state average. On the downside, they have received fines totaling $3,145, which is average, and there are concerns regarding care practices, such as a resident not being properly repositioned to prevent pressure wounds, and staff failing to maintain hygiene standards in food preparation, posing potential health risks.

Trust Score
C+
68/100
In Wisconsin
#81/321
Top 25%
Safety Record
Moderate
Needs review
Inspections
Getting Worse
3 → 6 violations
Staff Stability
○ Average
34% turnover. Near Wisconsin's 48% average. Typical for the industry.
Penalties
✓ Good
$3,145 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 67 minutes of Registered Nurse (RN) attention daily — more than 97% of Wisconsin nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
13 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2024: 3 issues
2025: 6 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (34%)

    14 points below Wisconsin average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

Staff Turnover: 34%

11pts below Wisconsin avg (46%)

Typical for the industry

Federal Fines: $3,145

Below median ($33,413)

Minor penalties assessed

The Ugly 13 deficiencies on record

1 actual harm
Jun 2025 6 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 3R50 was admitted to the facility on [DATE], and has diagnoses that include acute kidney failure, neuromuscular dysfunct...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 3R50 was admitted to the facility on [DATE], and has diagnoses that include acute kidney failure, neuromuscular dysfunction of the bladder, type 2 diabetes mellitus, and cellulitis of buttock. R50 developed his pressure wound after admission.R50's MDS, dated [DATE], indicates that R50 is moderately cognitively impaired. R50's MDS shows that he requires substantial/maximal assist for hygiene and personal cares and is dependent for mobility.R50's physician orders dated 3/7/25 and 5/2/2025, state Encourage resident to lay down for at least 1 hr. on his SIDE between meals to offload pressure to buttocks twice a day AM PM. R50's Treatment Record (E-TAR) printed 6/17/25, shows the order was first implemented 5/23/25. No order for remainder 7 hours of the shift, resulting in R50 sitting on his buttocks for extended periods.R50's Kardex (CNA Resident Care Plan), dated 6/17/25, states: Skin Care . Offload side-side as much as possible during the day. Surveyor requested and was not supplied with documentation that this was being done.R50's care plan, with last revisions dated 3/27/25, states:12/18/2024 I have a skin injury I need my nurses to monitor and assess my skin with my scheduled skin check check my skin with cares check my skin weekly.My Goal is to: keep my skin healthy and intact have my skin heal3/12/25 Because I am a diabetic poor tissue perfusion 2/13/25 DTI to left heal-DTI healed 3/12/25, 2/25 25 Stage 2 to Rt posterior thigh-changed to unstageable on 3/7/25.12/18/24 I need my aides to help with hygiene and general skin care; .offer me fluids when I change positions 12/18/24 I need my restorative aide to offer me fluids before and after my program reduce pressure and friction between myself and my bed or chair.12/18/24 I need everyone to report any changes to my nurse .Make sure I change positions frequently. 3/13/25 Skin Care: .Offload side-side as much as possible during the day.On 06/17/25 at 7:31 AM, Surveyor interviewed R50, who stated that R50 came in with a blister and now R50 has a wound. R50 does not think R50 is getting better. They keep monkeying with it and I have to go to the clinic every few weeks now. R50 is sitting in his bed at about a 20-degree angle.On 6/17/25 at 8:00 AM, R50 fell back to sleep. Surveyor observed that R50 remained positioned on his back at about 20-degree angle, pillow by right shoulder but not providing offloading support to the pressure wound On 06/17/25 at 10:05 AM, Surveyor observed R50 rolled for cares. R50 was placed back on his back again about 20 degrees, no offloading support to buttocks.On 06/17/25 at 11:04 AM, Surveyor had been in hallway outside R50's room observing. Surveyor had not observed anyone going into R50's room.On 06/17/25 at 12:00 PM, Surveyor observed R50 sitting up in bed at about 45 degrees with lunch tray.R50 remained with pressure on same area of his buttocks from 8:00 AM until 12:00 PM, except for rolling for cares at 10:05 AM. At 12:00 PM, while pressure was adjusted, R50 remained on his buttocks, with no offloading.On 06/19/25 at 12:21 PM, Surveyor followed up with R50 to clarify his movement. R50 stated they do not make me move a lot; they do use pillows when I'm in bed. R50 stated that at night when R50 goes to bed pillows are placed on R50's left side, then when R50 gets up about 5 AM they put it on the right side. R50 stated the Certified Nursing Assistant (CNA) comes in about 8:00 AM and gets me ready for the day. R50 stated R50 stays in bed for breakfast. Any pillows are removed. R50 states R50 usually gets up around 10:30 AM into my wheelchair for lunch. R50 stated that sometimes R50 goes back to bed, but usually not until just before dinner at 6 PM. R50 stated R50 stays in R50's bed until the staff come in about 8:30 PM to get R50 ready for bed. Surveyor asked R50 if he is sitting on his butt most of the time, or on his side. R50 stated, I am sitting in bed or in my chair most of the day. R50 stated R50 lays on his sides at night.On 06/19/25 at 11:14 AM, Surveyor interviewed Registered Nurse (RN) N who stated the order means we (the facility) have to ensure R50 lays down if R50 gets up for meals. RN N looked and confirmed there is no order to reposition in bed or a frequency. RN N states the nurse ensures R50 lays down by asking the CNAs and trusts the CNAs are telling the truth. RN N does not believe there is anywhere CNAs can chart if CNAs reposition someone. RN N stated again there is no specific frequency it just says offload frequently. RN N stated, [R50] could be on his butt for hours at a time.On 06/19/25 at 11:23 AM, Surveyor interviewed CNA M. CNA M stated CNAs know what each residents' abilities and care needs are because it is on the Kardex. A copy of the Kardex can be found on the wall inside the door of patient's room, in the computer or chart. The computer and chart copies are more in-depth than what is on the walls. CNA M stated we reposition residents, encourage residents to get up, everyone can get up with a lift. CNA M stated if they don't want to get up, we reposition them. CNA M stated that she makes sure everyone is repositioned every 2 hours or what the orders say. CNA M stated it is policy if they have a bed sore repositioning is ordered. CNA M stated that would be listed on the Kardex. Surveyor asked CNA M to read the Kardex for R50 and explain what the frequency for repositioning is. CNA M stated R50 has a pressure wound; it should say somewhere reposition every 2 hours. CNA M stated some residents have a button in the system they can press to show someone was repositioned and in what position, but it doesn't get used often, we get too busy. CNA M stated she is not sure if that is available for R50. On 06/19/25 at 11:37 AM, Surveyor interviewed the charge nurse, Licensed Practical Nurse (LPN) O, regarding protocol for repositioning and pressure wounds. Surveyor started by asking LPN O to read R50's orders and the Kardex. LPN O stated there should be a frequency. LPN O stated it is standard to reposition dependent residents every 2 hours unless indicated by a provider. LPN O stated the CNA Kardex order to offload side to side as much as possible during the day could be interpreted many ways. Surveyor asked LPN if R50 could be in one spot for 4 hours in an 8 hour AM or PM shift. LPN O stated, yes. LPN O stated it is the responsibility of the CNAs to reposition residents and the nurses' tasks to make sure it is done. Surveyor asked LPN O if Surveyor was missing an order or a spot that has a frequency for repositioning R50. LPN O stated no.On 06/19/25 at 1:02 PM, Surveyor interviewed Director of Nursing (DON) B. Surveyor started by sharing the physician orders, care plan, and Kardex and reviewing the different statements regarding repositioning. DOB B stated a physician's order is not needed for repositioning a resident but if ordered then it is an order and followed. DON B believes R50's pressure wound was unavoidable. DON B believes they did everything the facility could do to prevent it. DON B listed all the things they have in place. DON B did not mention repositioning. Surveyor asked DON B how often a person with a pressure wound should be repositioned. DON B stated every 2 hours. Surveyor asked if R50 has a repositioning plan. DON B did not answer. Surveyor restated to DON B, that DON stated repositioning should be every 2 hours. DON B said, Yes. Surveyor asked DON B if R50 refuses care what should staff do. DON B stated it should be documented. The E-TAR would have red initials if refused. Surveyor did not observe any red initials during record review indicating patient refuses to reposition. Example 2According to the National Institute of Health (NIH), a wound clinic consult should be considered with stage 3 or 4 pressure injuries as they involve damage to deeper tissues, with non-healing wounds (wounds that do not heal within eight weeks), or wounds that are recurrent.R42 was admitted to the facility on [DATE] with pertinent diagnoses of intervertebral disc disorder with myelopathy, diabetes mellitus type 2, polyneuropathy, chronic kidney disease stage 2, and hypothyroidism.R42's quarterly Minimum Data Set (MDS) assessment dated [DATE] noted a Brief Interview of Mental Status (BIMS) score of 15 indicating cognition is intact, has impaired range of motion on both lower extremities, is frequently incontinent of bladder, and has 2 stage 3 pressure injuries not present on admission.R42's care plan, dated 02/03/25, with a target date of 08/29/25, states: .am a diabetic, with poor tissue perfusion, have trouble feeling certain sensation, can't move around well on my own, (07/11/24) have 2 stage 3s to bilateral buttocks (chronic/healed and re-open) with interventions to monitor and asses skin with scheduled skin check, monitor nutrition or hydration intake, check skin weekly, reduce pressure and friction between self and bed or chair, ensure alternating air mattress and wheel chair cushion are functioning properly, report changes to nurse, make sure to change position frequently.R42's physician orders:07/11/24 Check mattress (alternating air) & w/c cushion (alternating air) for bottoming out, replace or repair if needed. Notify maintenance of any mattress changes every shift.07/12/24 Ensure w/c cushion is plugged in whenever resident is in her room three times a day.10/15/24 Stage 3 PI to LEFT & RIGHT buttock: (Do NOT change on bath day if clean/dry/intact): 1. Use Unisolve to remove old dressing. 2. Cleanse wound with wound cleanser/pat dry. 3. Apply skin prep to peri-wound/allow to dry. 4. Cover w/hydrocolloidal dressing/secure w/transparent dressing. 1 time a week on Wednesday. 10/15/24 Stage 3 PI to RIGHT & LEFT buttock: 1. Use Unisolve to remove old dressing. 2. Cleanse wound with wound cleanser/pat dry. 3. Apply skin prep to peri-wound/allow to dry. 4. Place collagen powder in wound bed. 5. Cover w/hydrocolloidal dressing/secure w/transparent dressing as needed.10/24/24 Encourage to eat protein (example: yogurt, custard, toast with peanut butter, meat sandwich) daily. 11/26/24 Prophylactic skin protection: 1. Apply Desitin to right AND left buttock fold/cleft three times day.12/02/24 Encourage resident to lay down each shift for 1 hour to offload pressure to buttocks twice a day.Surveyor reviewed R42's nutrition assessment and noted the following:12/03/24 Nestle Mini Nutritional Assessment score of 11, indicating likely at risk for malnutrition.05/28/25 Nestle Mini Nutritional Assessment score of 13, indicating a normal nutritional status.Surveyor reviewed R42's wound/skin assessments and noted the following:-Right lower buttock: Stage 3 06/30/24 Small open area noted to right lower buttock near gluteal fold.*New intervention: Cleanse open area with soap and water, pat dry and apply a small amount of Triad ointment to area every shift until healed. Alert Wound RN to worsening condition. Provider notified. Of note: no new interventions to offload area noted. No documentation noted for root cause of skin breakdown noted. 07/11/24 Initial Assessment L 0.6 cm x W 0.8 cmAction: Physician and Charge Nurse notified. Cleansed areas w/wound cleansers, triad applied to wound bed, skin prep to peri-wound, covered w/hydrocolloidal dressing, secured w/transparent dressing.*New Interventions: -Provide offloading every shift in bed on side as tolerated three times a day.-Bilateral buttocks/gluteal fold/ischial region/sit bones/left/right: Stage 3-1. Use Unisolve to remove old dressings. 2. Cleanse bilateral wounds w/wound cleanser, pat dry. 3. Apply triad to bilateral wound beds. 4. Apply skin prep to peri-wound liberally, allow to dry. 5. Cover both wounds with hydrocolloidal dressing and secure w/transparent dressing every 3 days.08/12/24 HEALEDAction: Treatment is discontinued and provider notified. *New intervention: Triad ointment applied three times a day.Of note: no documented skin assessment of right lower buttock between 08/13/24 - 12/01/24.12/02/24 (RE-OPENED) L 1.9 cm x W 2.0 cm x D 0.1 cmSkin Treatment: Has pressure reducing device for chair/bed. Receives turning/repositioning program. Receives nutrition or hydration intervention.Action: Physician notified*New intervention: -1. Use Unisolve to remove old dressings. 2. Cleanse bilateral wounds w/wound cleanser, pat dry. 3. Apply triad to bilateral wound beds. 4. Apply skin prep to peri-wound liberally, allow to dry. 5. Cover both wounds with hydrocolloidal dressing and secure w/transparent dressing 1 time a week.-Resident encouraged to lay down for 1 hour each shift to offload pressure to area.Of note: No new interventions implemented for alternative measures to offload PI or wound clinic/specialist consult for PI re-opening.Weekly wound assessments continued to show improvement.02/03/25 L 0.4 cm x W 0.4 cm x D 0.1 cmAction: continue to observe*New intervention: Changed treatment - Apply collagen powder to wound bed. Covered w/hydrocolloidal dressing 1 time weekly and as needed. Provider notified. 02/10/25 L 0.6 cm x W 0.8 cm x D <0.1 cmAction: continue to observe*No new interventions implement. Provider not notified of worsening PI measurements.02/24/25 L 0.3 cm x W 0.5 cm x D <0.1 cmAction: continue to observe03/03/25 L 0.3 cm x W 0.5 cm x D <0.1 cmAction: continue to observe*No new interventions implemented after no improvement in PI measurements.03/31/24 L 1.2 cm x W 1.5 cm x D 0.2 cmAction: Dietician consulted. Educated resident regarding additional supplementation for wound healing. Education given to resident regarding offloading. Resident stated being unable to lay on hips. *New interventions: Prosource supplement two times daily. Start trial of Glucerna supplement. Of note: no documentation of provider notified of wound worsening. 04/14/25 L 0.4 cm x W 0.8 cm x D 0.1 cmAction: continue to observeWeekly wound assessments continued to show improvement.05/26/25 HEALEDAction: continue to observe06/02/25 Area remains closed.06/09/25 (RE-OPENED) L 0.5 cm x W 0.4 cm x D <0.1 cmAction: Discussed with resident the importance of offloading and drinking supplements. Resident states I drink my supplements and I do lay down, but not on my side. Charting reflects that resident does often times decline to lay down in bed.*No new interventions implemented for alternative measures to offload PI or wound clinic/specialist consult for PI re-opening.Of note: no documentation of provider notified of wound re-opening. 06/16/25 L 0.4 cm x W 1.0 cm x D <0.1 cm*No new interventions implement. Provider not notified of worsening wound measurements. Of note: documentation of provider assessing wound was not noted in R42's chart or provided to Surveyor.-Left Lower Buttock: Stage 307/11/24 Initial Assessment: L 0.6 cm x W 0.5 cm x D 0.2 cmAction: Physician and Charge Nurse notified. Cleansed areas w/wound cleansers, triad applied to wound bed, skin prep to peri-wound, covered w/hydrocolloidal dressing, secured w/transparent dressing.*New Interventions: -Provide offloading every shift in bed on side as tolerated three times a day.-Bilateral buttocks/gluteal fold/ischial region/sit bones/left/right: Stage 3-1. Use Unisolve to remove old dressings. 2. Cleanse bilateral wounds w/wound cleanser, pat dry. 3. Apply triad to bilateral wound beds. 4. Apply skin prep to peri-wound liberally, allow to dry. 5. Cover both wounds with hydrocolloidal dressing and secure w/transparent dressing every 3 days.Of note: no prior skin breakdown to this area was noted. No documentation noted for root cause of skin breakdown noted. 08/19/25 L 0.4 cm x W 0.3 cm x D 0.1 cmAction: Treatment plan updated and provider notified.*New intervention: Changed from Triad to collagen powder to wound bed.09/23/24 HEALEDAction: will re-assess area next Monday to ensure area remains healed/closed.*New intervention: Discontinued dressings and apply Triad ointment three times daily.Of note: no skin assessment of left lower buttock area documented between 09/24/24 - 10/14/24.10/15/24 (RE-OPENED) L 0.6 cm x W 0.4 cm x D 0.2 cmAction: New treatment added to TAR. Education provided to resident regarding offloading of pressure to buttocks when in bed and continuing ProSource supplement daily.*New intervention: 1. Use Unisolve to remove old dressing. 2. Cleanse wound with wound cleanser/pat dry. 3. Apply skin prep to peri-wound/allow to dry. 4. Place triad in wound bed. 5. Cover w/hydrocolloidal dressing/secure w/transparent dressing 1 time a week on Wednesday.11/11/24 L 0.2 cm x W 0.2 cm x D <0.5 cmAction: continue to observe11/25/24 L 0.2 cm x W 0.2 cm x D <0.5 cmAction: continue to observe*No new interventions implemented after 2 weeks without improvement in PI.12/02/24 L 0.2 cm x W 0.6 cm x D <0.5 cmAction: Resident encouraged to lay down 1 time per shift to offload. Dietician consulted. Provider notified.*No new interventions implemented when width of PI increased.12/23/24 L 0.2 cm x W 0.2 cm x D <0.1 cmWeekly wound assessments continued to show improvement.01/06/25 HEALEDAction: Treatment will remain in place prophylactically to prevent breakdown. (Area has healed and broken down x2). Will re-assess area next Monday to ensure area remains healed.01/13/25 Area remains healed. Will continue with hydrocolloidal to ensure area does not break down.01/27/25 Area remains healed.02/03/25 (RE-OPENED) L 0.4 cm x W 0.4 cm x D 0.1 cmAction: Treatment updated. Provider notified.*New intervention: Changed Triad ointment to collagen powder to wound bed.Weekly wound assessments continued to show improvement.02/24/25 HEALEDAction: will re-assess area next week to ensure area remains healed*New intervention: Discontinued collagen powder and changed treatment to cleansing with soap and water and continue with hydrocolloidal dressing.03/03/25 - 04/28/25 area remains healed.05/05/25 (RE-OPENED) L 0.3 cm x W 0.5 cm x D 0.2 cmAction: Discussed with resident importance of lying down each shift on her side and continued compliance with ProSource supplement two times daily.*New intervention: Changed wound care to wound cleanser and Triad ointment to wound bed. Continue hydrocolloidal dressing.Of note: no documentation of provider notified of wound re-opening. No root cause to identify why PI is reopening.05/26/25 HEALEDAction: continue to observe*New intervention: Discontinued Triad ointment. Area cleansed with soap and water. Continue hydrocolloidal dressing.06/02/25 (RE-OPENED) L 0.5 cm x W 0.3 cm x D 0.2 cmAction: Treatment updated.*New intervention: Changed wound treatment to collagen powder and Triad ointment to wound bed. Continue hydrocolloidal dressing. Of note: no documentation of provider notified of wound re-opening. No root cause to identify why PI has reopened, or additional offloading interventions added.06/16/25 L 0.2 cm x W 0.2 cm x D <0.1 cmAction: continue to observeOf note: documentation of provider assessing wound was not noted in R42's chart or provided to Surveyor.On 06/19/25 at 12:45 PM, Surveyor observed R42 sitting in wheelchair in room. Alternating air pressure reducing cushion observed in place and operating appropriately. Surveyor asked R42 about interventions to relieve pressure. R42 stated that since the wounds opened, no other pressure reducing devices have been used. R42 stated that it is difficult for her to lay on her side in bed due to chronic bone inflammation and it is too painful. R42 stated no other pressure reducing device has been used to offload while laying down in bed other than the alternating air mattress. R42 stated drinking the recommended protein supplements daily. R42 stated the facility had never offered a consult with a specialized wound clinic. Surveyor asked R42 if the provider at the facility had ever assessed the wounds on her buttocks. R42 stated that she could not recall the provider ever looking at her wounds personally.On 06/19/25 at 1:00 PM, Surveyor interviewed Physician Assistant (PA) I regarding R42's pressure injuries (PIs). PA I stated the wound nurse (WN) assesses all wounds and would notify one of the providers with new orders for wound treatment via hand-written order sheet in the resident's chart. PA I stated being updated regularly with wound changes regarding R42, but could not recall specific details. Surveyor asked PA I why R42 was not referred to a wound clinic. PA I stated that R42 was a complex patient that had many concerns being monitored and that R42 often refused interventions. PA I stated that her professional opinion was that R42 was being cared for appropriately, wound clinic treatment was not necessary, and both PIs were unavoidable as the facility could not have done anything different to prevent both PIs from occurring or re-opening, but also stated that additional consultation for wound healing was not utilized to know for sure if other interventions could have been utilized to improve outcomes.On 06/19/25 at 2:16 PM, Surveyor interviewed RN H, who is the facility wound nurse, regarding treatment of R42's PIs. Surveyor asked RN H when the provider should be notified about a wound. RN H stated with any significant change. Surveyor asked RN H what a significant change would mean. RN H stated a wound worsening from baseline, signs of infection, increasing in size, or a drastic change occurring quickly. Surveyor asked RN H why the provider was not always notified when R42's wounds worsened or re-opened. RN H stated that she did not feel changes were significant to warrant provider notification. Surveyor asked RN H why R42 was not referred to the wound clinic for assessment. RN H stated that R42 had superficial PIs and did not feel they were significant enough for the wound clinic. Surveyor asked RN H if any other provider or specialist was contacted to assess or offer additional interventions for R42's PIs. RN H stated no. Surveyor asked RN H if any other offloading interventions or support surfaces were tried. RN H stated no. RN H stated that R42 frequently refused to lay on her side to offload buttocks, additional protein supplements were provided, and weekly skin treatments were provided. RN H stated that due to R42's size, lack of mobility, and frequent refusal of interventions led to the development and reoccurrence of these PIs and there were no additional interventions that could have been implemented to prevent these PIs from occurring. Based on interview, observation and record review, facility did not implement professional standards of practice to ensure that a resident does not develop pressure injuries (PIs), receives necessary treatment and services to promote healing and prevent new PIs from developing for 3 of 5 residents (R) reviewed. (R10, R42, R50) R10 was determined to be at moderate risk for PI development. R10 developed a stage 3 PI and facility did not consult physician for appropriate treatment and interventions to promote healing when the area would re-open or worsen, causing actual harm to R10. Continual education was not provided to R10 and representative for the need of repositioning and offloading the pressure area. R42 acquired two stage 3 PIs. The areas have healed and then reopened with increase in size, causing actual harm to R42. The physician was not notified of changes, a root cause to identify why the PI was reopening, or new interventions to promote healing were not implemented.R50 developed a stage 2 PI on 2/26/25 and on 3/7/25 R50's PI worsened to an unstageable PI, causing actual harm to R50. R50 was not repositioned in a consistent manner with standards of practice. The care plan was last updated with approaches related to PI on 3/13/25. This is evidenced by:National Pressure Injury Advisory Panel (NPIAP) guidance recommends repositioning all individuals with or at risk of pressure injuries on an individualized schedule, unless contraindicated. Determine repositioning frequency with consideration to the individual's level of activity and ability to independently reposition. Reposition the individual in such a way that optimal offloading of all bony prominences and maximum redistribution of pressure is achieved.Facility's policy titled, Pressure Injury Prevention Guidelines with the revised date of 02/27/25, read in part, 3. Interventions will be implemented in accordance with physician orders, including the type of prevention devices to be used and, for tasks, the frequency for performing them. 4. In the absence of prevention orders, the licensed nurse will utilize nursing judgement in accordance with pressure injury prevention guidelines to provide care and will notify physician to obtain orders . 9. The effectiveness of interventions will be monitored through ongoing assessment of the resident and/or wound. Considerations for needed modifications include a. Development of a new pressure injury. B. Lack of progression towards healing or changes in wound characteristics Example 1R10 was admitted to the facility on [DATE]. Current diagnoses include hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, congestive heart failure, diabetes mellitus type 2, morbid obesity, anxiety disorder, visual hallucination, edema, vascular dementia with behavioral disturbance, Alzheimer's disease, and chronic kidney disease stage 3a.Minimum Data Set (MDS), dated [DATE], a quarterly assessment documented R10 having a Brief Interview for Mental Status (BIMS) score of 7, meaning severe cognitive impairment. R10 had impairment to one side of upper and lower extremities. R10 needs maximum assistance from staff for toilet hygiene, dressing, personal hygiene, transfers, and bed mobility. R10 is at risk for PI and has 1 stage 3 PI that was not present on admission. MDS dated [DATE] an annual assessment documented R10 having a Brief Interview for Mental Status (BIMS) score of 10, meaning moderate impaired cognition. R10 had impairment to one side of upper and lower extremities. R10 is dependent on staff for lower body dressing, toilet hygiene, sit to stand transfers, and toilet transfer. R10 needs maximum assistance from staff for upper body dressing, personal hygiene. R10 did not have bed mobility assessed. R10 is at risk for PI and has 1 stage 3 PI that was not present on admission. R10's physician orders include:06/27/24 - general diet w/ soft foods. fluid restriction 2000 ml w/ small portions not receiving supplements at this time.03/24/25 Encourage resident to lay down for 1hr between breakfast and after lunch (NOT Thursday d/t residents activities schedule this day) twice a day 03/26/25 30 ml prosource x3 daily to promote wound healing. 04/28/25 Stage 3 to left of coccyx: Use large hydrocolloidal to cover entire coccyx region - Do Not change if clean/dry intact 1. Use Unisolve to remove old dressing. 2. Cleanse wound w/ wound cleanser, pat dry. 3. Apply skin prep to peri wound, allow to dry 4. Apply Triad to wound bed. 5. Cover wound w/ hydrocolloidal dressing with secure w/ transparent dressing. Every three days. R10's care plan, dated 05/19/21, I have the potential to experience skin breakdown . 05/05/25 I show this by: .I decline to sleep in bed and request to sleep in the recliner; therefore, I need a large per pad in my recliner for staff to reposition me. I am aware that the large peripad can result in skin breakdown .08/26/24 - stage 3 to left side of coccyx---HEALED 2/3/25, reopened 2/17/25 healed 4/14/25 then re-opened 4/28/25 presenting as a stage 2 08/05/25 (date should be 05/05/25) presents as a Stage 3. Interventions: 03/05/25 .reposition at least every 1-2 hours while I'm in a bed help me reposition at least every 1 hour when I'm in a chair offer me fluids when I change positions elevate my heels in bed reduce pressure and friction between myself and my bed or chair use pressure redistribution devices promote plus mattress use a lift sheet when moving me in my bed help me stay clean and dry reposition routinely. Use roho cushion in recliner, sheep skin to back of legs in stand lift, has personalized w/c cushion Ensure the alternating air cushion to my recliner is working.Care plan history on 07/22/24 added .use roho cushion in recliner, sheep skin to back of legs in stand lift, has personalized w/c cushion.On 07/30/23 added pressure redistribution devices promat plus mattress. Surveyor reviewed manufacturer's guidelines; mattress is appropriate for up to uncomplicated Stage 3 or 4 pressure ulcers. Braden scoring assessments for risk of skin breakdown:06/18/24 score 14 risk breakdown moderate risk 13-1409/11/24 score 14 risk breakdown moderate risk 13-1411/25/24 score 14 risk breakdown moderate risk 13-1402/21/25 score 14 risk breakdown moderate risk 13-1405/27/25 score 14 risk breakdown moderate risk 13-14.Weekly wound assessments of Left of coccyx - Stage 3 PI08/26/24 initial assessment has full thickness of skin lost, exposing the subq tissues - presents as a deep crater (pressure stg 3) slough 80% granulation 20% (New area) 2.0 cm by 0.3 cm total sq cm 0.6 cm. Has pressure reducing device for chair. Alternating air cushion added to recliner Ulcer care new tx started for PI matrix cushion to w/c. Procedure area is cleansed w/wound cleanser/pat dry/triad to wound bed/covered w/hydrocolloidal dressing/secured w/transparent dressing. MD notified via incident report/Dr. [Name], placed on rounds for 8/26/24 family notified POA/[Name] called. 09/02/24 Noted after admission stage 3 slough 80% granulation 20% worsening becoming larger 1.5 x 0.6 sq cm 0.9 cm Skin treatment: has pressure reducing device for chair. ulcer care treatment remains appropriate/no changes made to wound dressing treatment. New: Additional alternating air cushion will be added to w/c upon delivery. Surveyor observed proactive alternating pressure seat cushion in use. Review of manufacturer's user manual documented for long term care home care of patients suffering from pressure ulcers. 09/09/24 Stage 3 slough 80% granulation 20% 1.5 x 0.5 sq cm 0.75 improving becoming smaller.09/16/24 stage 3 slough 70% granulation 30% 1.5 x 0.9 sq 1.35 improving appears more clean becoming more shallow - dietician consulted for additional supplements to enable/enhance healing process. 09/17/24 Scheduled a 30 ml prosource x 2 daily to help promote wound healing. 09/23/24 stage 3 slough 60% granulation 40% improving appears more clean becoming more shallow 1.3 x 0.7 by 0.1, sq cm 0.91.Weekly wound assessments continued to show improvement.10/08/24 wound note documented reviewed with R10 and son [Name] the risks associated with R10 choosing to sleep in her recliner and not in the bed. Both [Name and R10 are aware of risk of skin breakdown, despite the risk R10's wants to continue to sleep in her recliner and son is agreeable with this.11/18/24 stage 3 granulation 100% improving appears more clean 0.4 cm x 0.8 x < 0.1, sq cm .32 procedure done area is cleansed w/ wound cleanser / pat dry, collagen to wound bed/covered w/ hydrocolloidal dressing/secured w/ transparent dressing. Note this is a change to the type of treatment. Weekly wound assessments continued to show improvement.01/20/25 stage 3 closed 50% epithelial 50% improving appears more clean 0.2 cm x 0.3 x < 0.1, sq cm .06 Area is cleansed w/wound cleanser/pat dry, collagen to wound bed/covered w/ hydrocolloidal dressing/secured w/ transparent dressing/ Frequency of TX (treatment) is every 3 days AM and PRN (as needed).01/27/25 stage 3 closed 60% epithelial 40% improving appears more clean 0.3 cm x 0.3 x < 0.1, sq cm .09.02/03/25 Closed healed - will re-assess area 2/10/25 to ensure area remains healed. Tx is left in place prophylactically as resident is prone to breakdown in this area. 02/10/25 remains healed continue to follow to ensure area remains healed. 02/17/25 Stage 3 Granulation 100% scant drainage, worsening area chronically heals and reopens. TX was left in place prophylactically, updated TX to include collagen powder becoming deeper becoming larger 0.8 x 0.4 x0.2, sq cm 0.32 granulation tissue. area is cleansed w/wound cleanser/pat dry/collagen powder to wound bed/covered w/ hydrocolloidal dressing/secured w/ transparent dressing **Tx Frequency is every 3 days and PRN**Note, Surveyor unable to locate the physician was notified the area has re-opened with drainage and the treatment that was implemented. 02/25/25 stage 3 Granulation 100% scant drainage improving 0.6 x0.4x0.2, sq cm 0.2403/03/25 stage 3 Granul
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility did not ensure that residents with limited range of motion (R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility did not ensure that residents with limited range of motion (ROM), received the appropriate treatment and services to maintain or prevent further reduction in ROM for 1 of 3 residents (R). (R22) R22's restorative plan was not implemented. R22 did not receive R22's maintenance program. This is evidenced by: The facility policy, titled Restorative Nursing Program, dated 8/15/06, states: To provide each resident with the opportunity to remain independent for as much and as long as possible despite impairment, disability, or handicap if he or she chooses . B. Nursing Responsibilities: 1. Document on resident cardex (sic) that resident is participating in a restorative nursing program. 2. Evaluate restorative nursing plan monthly with monthly nursing summary. 3. Monitor the effectiveness of program . C. CNA Responsibilities: 1. Note those residents' that are on a restorative program . 2. Carry out restorative program . 3. Document on Restorative Nursing Program documentation sheets, the amount of time [NAME] (in minutes) assisting resident in completing their program. R22 was admitted to the facility on [DATE], and has diagnoses that include chronic pulmonary embolism, mild cognitive impairment, depression, history intra cranial hemorrhage, osteoporosis, acute respiratory failure, and type 2 diabetes mellitus with chronic kidney disease. R22's Minimum Data Set (MDS) assessment, dated 4/1/25, indicates R22 is cognitively intact, with an impairment on one of R22's upper extremities and both of R22's lower extremities, requiring maximum assist with dressing, hygiene, and all movement. On 06/16/25 at 3:37 PM, Surveyor interviewed R22 who stated R22 had therapy, but it just stopped. R22 stated R22 is not sure why, thinks it was insurance. R22 stated, I didn't plateau. R22 is wheelchair dependent. On 06/18/25 at 9:32 AM, Surveyor interviewed Rehab Director (RD) K who stated R22 is not on case load at this time. R22 was last on the case load from 1/14/25 to 3/19/25. R22 was being seen under R22's part B benefits and only had 30 visits per calendar year. RD K stated because R22 had plateaued and was not improving the facility did not ask for an extension from insurance. RD K stated that a restorative plan was made so R22 could come down and ride the nu-step with nursing staff 3 times per week. RD K stated R22 likes the machine, and it will help R22 maintain her abilities. On 06/18/25 at 11:34 AM, Surveyor interviewed Certified Nursing Assistant (CNA) P who stated CNA P knows what residents need by reviewing the Kardex (CNA plan). CNA P took R22's Kardex off the wall in R22's room and showed it to Surveyor. CNA P stated R22 does not walk, she is maximal assist and in a wheelchair. CNA P turned Kardex so Surveyor could see the area titled RESTORATIVES was blank. On 06/18/25 at 11:56 AM, Surveyor interviewed Registered Nurse (RN) G who stated how restorative orders are processed. RN G stated therapy sends the order out and nursing supervisors implement the order. The order is printed on Kardex. RN G pulled the Kardex for R22 and showed under the section Therapy/Equip it states: Bring to therapy 3-5 times a week M-F to use the Nu-step. Surveyor asked RN G how RN G knows the order is being followed. RN G stated there would be charting. RN G could not find a spot in CNA charting where they would document this is done. On 06/18/25 at 11:07 AM, Surveyor interviewed Director of Nursing (DON) B who stated DON B expects the CNAs to follow the Kardex and implement the restorative order if it exists. Surveyor asked for evidence of implementation and compliance with order. On 06/18/25 at 2:15 PM, DON B provided Surveyor with additional paperwork. DON B stated the restorative order for R22 was in the wrong section of the Kardex and was not being implemented. A copy of the Kardex was provided showing it was removed from the wrong section but still not under RESTORATIVES section. DON B provided Surveyor with a copy of the new order for same restorative plan dated 6/18/25. DON B stated the charge nurse will implement this order and put it on the Kardex for the CNAs.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure residents (R) with indwelling Foley catheters received care an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure residents (R) with indwelling Foley catheters received care and treatment consistent with professional standards of practice to prevent complications or urinary tract infections (UTI) from the catheter for 1 of 3 residents (R) reviewed, R33. R33's Foley catheter was changed on a routine basis without clinical indications. This is evidenced by: Facility's policy titled, Indwelling Catheter Use and Removal, with a reviewed date of 01/25/25, states in part: Policy: It is the policy of this facility to ensure that indwelling urinary catheters that are inserted or remain in place are justified or removed according to regulations and current standards of practice .Catheters and drainage bags should be changed based on clinical indication such as infection, obstruction, or when the closed system is compromised. Routine, fixed intervals is not recommended. R33 was admitted to the facility on [DATE] with pertinent diagnoses of neuromuscular dysfunction of bladder and retention of urine. R33's care plan, dated 07/14/22, with a goal date of 08/13/25, states: Bladder management with interventions of enhanced barrier protection (EBP), monitor intake/output, urinary retention, history of UTIs . R33's physician orders: 10/5/23 change indwelling foley catheter as needed for leaking or not draining. Reason for indwelling cath: neurogenic bladder 12/6/23 change foley catheter bag as needed to prevent build-up/odor. Ensure blue privacy covers are utilized to cover foley bags (located in CS) as needed 2x monthly maximum. 12/17/23 indwelling foley catheter 16Fr30cc 11/8/24 change indwelling foley catheter every 90 days Surveyor reviewed R33's treatment administration record (TAR) and noted R33's Foley was last changed on 05/08/25 per order and has been changed every 90 days per order. Surveyor reviewed R33's medical record for provider rationale to support recommendation for scheduled catheter changes. Surveyor was unable to find this documentation. On 06/18/25 at 10:42 AM, Surveyor interviewed Registered Nurse (RN) G regarding R33's Foley catheter orders. RN G stated that R33's Foley catheter is scheduled to be changed every 90 days according to current standards of practice. On 06/19/25 at 1:43 PM, Surveyor interviewed Director of Nursing (DON) B regarding R33's Foley catheter. DON B stated the facility's policy is that indwelling Foley catheters not be changed on a fixed schedule unless indicated by a provider. Surveyor asked DON B if R33 had a documented indication for a scheduled Foley catheter change. DON B stated no, that she could not find one. DON B stated recognition that this was missed and would reach out to the provider as this was not an acceptable practice.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that a resident (R) who requires dialysis receives such servic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that a resident (R) who requires dialysis receives such service, consistent with professional standards of practice form 1 of 2 residents (R8) reviewed for dialysis. The facility failed to provide ongoing assessment of R8's condition and monitoring for complications before and after dialysis treatments. This is evidenced by: Facility policy titled, Dialysis Communication and Care, with an effective date of 01/26/18, states in part: Purpose: To ensure residents who require dialysis receive such services, consistent with professional standards of practice, their care plan and resident's goals and preferences. Procedure:1. Nursing will provide ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatment .3. There will be ongoing communication and collaboration with the dialysis unit, resident and/or representative regarding care and services . R8 was admitted to the facility on [DATE] with pertinent diagnoses of end stage renal disease and dependence on renal dialysis. R8's quarterly Minimum Data Set (MDS) assessment dated [DATE] noted a Brief Interview for Mental Status (BIMS) score of 15 indicating cognition is intact. R8's care plan, dated 01/28/25, and a goal date of 08/25/25, states: Fluid management with interventions to follow standards of care for dialysis, monitor fluid intakes, and weigh weekly . R8's physician orders: 01/28/25 Dialysis on Tuesday, Thursday, Saturday offsite 01/30/25 FLUIDS: Fluid restriction 1200ml/24 hours all liquids 05/12/25 Evaluate & Assess tunneled central line for hemodialysis - Monitor for signs of infection or complications like pain, swelling, drainage, or erythema at the insertion site. AM Monday Wednesday Friday 05/20/25 DIET Renal, CHO, minced & moist Of note: no order entered for vital signs to be completed. Surveyor reviewed R8's treatment administration record (TAR): -Dialysis port assessments not completed prior to dialysis treatments. -Vital signs not completed prior to or after dialysis treatments. Surveyor reviewed R8's nursing notes and did not note any dialysis port assessments completed prior to dialysis treatments. On 06/17/25 at 2:14 PM, Surveyor interviewed Nurse Tech (NT) C regarding dialysis standard of care. NT C stated that all residents receiving dialysis should have a pre/post dialysis assessment that includes weight, vital signs, and inspection of port/fistula site. NT C stated dialysis residents also have a communication book that is taken to their treatment for the dialysis unit to note changes/concerns to the facility, which the PM dialysis nurse assigned to the resident reviews. Surveyor asked NT C if R8 had a communication book. NT C stated no and was unsure why. Surveyor asked NT C how communication from the dialysis unit was completed for R8 if a book is not used. NT C stated not being sure, but that the dialysis unit would likely contact the charge nurse directly with concerns. On 06/17/25 at 3:05 PM, Surveyor interviewed Registered Nurse (RN) G regarding R8's dialysis assessments. RN G stated that R8's port is assessed daily per order, but not necessarily prior to dialysis treatment. Surveyor asked RN G why it was not assessed prior to dialysis treatment. RN G stated that as long as it was assessed daily, it did not matter. Surveyor asked RN G if R8 had a communication binder to send to dialysis. RN G stated no. Surveyor asked how changes/concerns are communicated. RN G stated either by phone or sending a paper with the resident back to the facility. Surveyor asked RN G if this would be standard of practice for communicating with the dialysis unit. RN G stated that it could be, because each resident is different. Surveyor asked how often R8's vital signs were obtained as there is no order entered for frequency. RN G stated that if an order is not entered than standard of practice is to complete vital signs weekly on bath day. Surveyor asked RN G if this would be considered appropriate monitoring for a resident on dialysis. RN G stated yes because they get vital signs done at every dialysis appointment. Surveyor asked how R8's vitals are monitored if this is not communicated with a binder at each appointment. RN G stated that if there was a concern, the dialysis unit would contact the facility directly so there is no need to do it that often at the facility. On 06/18/25 at 12:06 PM, Surveyor interviewed R8 regarding dialysis. R8 stated that a communication binder hasn't been used in a long time and that a piece of paper will be sent with her once in a while if there is a concern or change. R8 stated the facility does not assess the port site prior to dialysis treatment and sometimes assesses it after treatment. R8 stated that the facility does not complete vital signs pre/post dialysis treatment at any time. On 06/19/25 at 1:43 PM, Surveyor interviewed Director of Nursing (DON) B regarding dialysis communication and standard of care. DON B stated that every resident receiving dialysis should have a communication binder sent with to dialysis and an assessment of the port/fistula site and vital signs be completed pre/post dialysis treatment. Surveyor asked DON B if she was aware that R8 was not receiving pre/post treatment assessments, and no communication binder was being used. DON B stated not being aware of this. Surveyor asked DON B if this was an acceptable practice. DON B stated that it could be as long as any concerns/changes were still being communicated, but that the port and vitals should be assessed before and after treatment. Surveyor asked DON B if this aligned with the facility's policy for dialysis care. DON B stated it did not.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the dev...

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Based on observation, interview and record review, the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of infections that has the potential to affect 10 residents living in that resident hall (R) (R3, R7, R20, R30, R37, R50, R60, R314, R315, R316).Facility staff failed to transport linens in a manner to prevent the spread of infection, potentially effecting all residents living in affected hallway. (R3, R7, R20, R30, R37, R50, R60, R314, R315, R316).Facility staff did not properly take on and take off personal protective equipment (PPE) during cares for R50, who is on enhanced barrier precautions (EBP).Facility staff failed to clean mechanical lift in between resident use. (R37, R30)Staff failed to implement appropriate infection prevention and control practices during medication administration for R22, including hand hygiene and glove use with eye medication.This is evidenced by: The facility policy titled, Handling Soiled Linen, dated 4/19/2011, reviewed/revised 6/18/25 states: It is the policy of this facility to handle, store, process, and transport linen in a safe and sanitary method to prevent the spread of infection. The policy pertains to soiled linen .Contaminated linen is linen that has been soiled with blood or other potentially infectious material. 1. Linen can become contaminated with pathogens from contact with intact skin, body substances, or from environmental contaminates. Transmission of pathogen can occur through direct contact with linens or aerosols generated from sorting and handling contaminated linen.2. A used linen should be handled using standard precautions (i.e. gloves) and treated as potentially contaminated .3. Linen should not be allowed to touch the uniform or floor and should be handled as little as possible, with minimum agitation to avoid contamination of air, surfaces and persons.4. Used or soiled linen shall be collected at the bedside . and placed in a linen bag or designated lined receptacle. When task is complete, the bag shall be closed securely and placed in the soiled utility room .On 06/17/25 at 9:12 AM, Surveyor observed Certified Nursing Assistant (CNA) J roll all contaminated linen together after cares on R37 and walked down the hall with it unbagged to a contained receptacle/basket in the soiled utility room. The dirty linen was touching CNA J's clothing, CNA J was not wearing gloves. On 06/17/25 at 10:04 AM, Surveyor observed wound care for R50. During care, bedding fell on the floor. After care was completed, CNA J bundled the contaminated linen that had fallen on the floor, with the wet soaker pad and took it over to the bin located in the room. Nurse Technician (NT) L collected all the garbage and sealed in a bag and came over to same bin. The bin was full of the linen; NT L took the contaminated linen out and dropped it on the floor next to the bin. The bin was a waste receptacle for the disposable gowns and gloves. CNA J disposed of CNA J's gloves and gown in the bin, picked up the pile of contaminated linen from floor and rolled into a large ball. CNA J carried the large ball of contaminated linen down hall to soiled utility room. Dirty linen was placed on floor, not contained when transported down the hall, touched CNA J's clothing and CNA J had no gloves on.On 06/17/25 at 11:18 AM, Surveyor observed CNA J walking down the resident's hall towards soiled utility room with rolled up pile of contaminated linen and no gloves. On 06/17/25 at 11:26 AM, Surveyor observed CNA J roll up contaminated linen into a ball after providing cares for R7. CNA J did not wear gloves and held the unbagged contaminated linen against CNA's clothing while carrying the linen down the residents' hallway to the soiled utility room. On 06/17/25 at 12:29 PM, Surveyor observed CNA J come out of R30's room carrying unbagged contaminated linen close to CNA J's body, and not wearing gloves. CNA J carried the contaminated linen down the resident's hall to the soiled utility room. This had the potential to affect R3, R7, R20, R30, R37, R50, R60, R314, R315, R316 who live on this hallway.On 06/18/25 at 9:09AM, Surveyor interviewed CNA J, who stated usually CNA J puts everything into the sheet or bedspread and puts it around it and takes it down. A regular person (meaning one not on precautions) I don't worry so much about, but [R50] has blue bags for linen. CNA J stated, I try hold it away from body, (pause) mostly. If too much stuff CNA J states CNA J will put in a blue bag and take it down. On 06/18/25 at 10:15 AM, Surveyor interviewed Director of Nursing (DON) B, who stated DON B expected dirty linen coming out of room should not be on staff clothing, it should be brought right to the dirty utility, placed in the hamper and hand hygiene after that. When asked how it is to be carried out of the room, DON B stated, Infection control wise I would expect to have gloves on and carrying out the dirty linen in a bag or a hamper. Example 2 The facility policy titled, Personal Protective Equipment (PPE), revised 2006, states: PURPOSE: To assist nursing staff in protecting themselves, residents and visitors from potentially infection materials.PROCEDURE: Personal protective equipment will be removed before leaving the isolated area, and placed in an appropriately designated area or container for storage, washing, decontamination or disposal .Gloves will be worn anytime there is reasonable anticipated occupational exposure .Gowns will be worn in any occupational exposure situation .CDC poster titled Enhanced Barrier Precautions, states EVERYONE MUST: . Wear gloves and a gown for the following High-Contact Resident Care Activities .Devices care or use . urinary catheter .On 06/17/25 at 10:04 AM, Surveyor observed Registered Nurse (RN) G during cares of R50, who is on Enhanced Barrier Precautions (EBP), take off RN G's gloves, complete hand hygiene, and leave the room still wearing RN G's soiled gown. Surveyor watched RN G walk down the resident's hallway to get supplies. RN G proceeded to come back to the room, complete hand hygiene, put on new gloves, and continued to assist with cares wearing the soiled gown. On 06/18/25 at 1:57 PM, Surveyor observed CNA J provide catheter care to R50, who is on EBP. CNA J had no gown on during this procedure.On 06/18/25 at 1:57 PM, immediately following catheter care Surveyor interviewed CNA J regarding EBP. CNA J stated, We should be using PPE all the time when they (residents) are on EBP. Surveyor asked if there was a time CNA J should have worn a gown. CNA J stated, I should have had gown on during catheter care. On 06/18/25 at 2:08 PM, Surveyor interviewed RN G, who stated EBP should be used, when dealing with catheters, cares, cleaning up, incontinences, and stools. RN G stated RN G knew RN G wore her gown out of the room and came back without changing it. RN G stated RN G already told DON B what RN G had done.On 06/18/25 at 2:15 PM, Surveyor interviewed DON B, who stated EBP is needed and should be used, if any posted-on door, high contact activity listed on the sign such as dressing, bathing, toileting, transferring, wound care, and catheter emptying. DON B would expect staff to use EBP.Example 3 The facility policy titled, Lift cleaning, dated 6/18/25, states:1. Lifts will be cleaned after each resident use with Hydrogen peroxide wipes. Wipes will be stored in a bag attached to the lifts.On 06/17/25 at 11:04 AM, Surveyor observed CNA J prepare R37 to be transferred with a mechanical lift. When R37 was released from the mechanical lift, RN G pushed the mechanical lift into the hallway, completing hand hygiene as RN G walked back to the nurse's station. RN G did not wipe down the mechanical lift. Surveyor stayed in hall and monitored mechanical lift. CNA J came out of resident's room and did not wipe down the mechanical lift. After taking soiled linen to the dirty utility room, CNA J completed hand hygiene and entered R30's room.Surveyors continuously observed the mechanical lift not being used until 12:19 PM when taken into R30's room. On 06/17/2025 at 12:19 PM, Surveyor observed RN G and CNA J take R30 into her room to lay R30 down. CNA J grabbed the mechanical lift from outside R37's room and brought into R30's room. Mechanical lift was not cleansed before entering the room or using it with R30. After use, RN G placed mechanical lift outside of R30's room. RN G and CNA J completed hand hygiene and left R30's room. RN G went back to nurses' station and CNA went into R7's room. Neither RN G or CNA J wiped down the mechanical lift. Facility policy titled, Administration of EYE Drops or Ointments implemented on 1/7/25 and revised 6/17/25 stated in part: 2. Gather supplies: Medication, gloves, and tissues/gauze/cotton balls. Prepare a clean, dry surface for placing medication caps.3. Wash hands or utilize alcohol-based hand rub and apply gloves .On 06/16/25 at 2:36 PM, Surveyor observed Nurse Technician (NT) C touch multiple surfaces on the medication cart and touched the computer keyboard and put the computer to sleep. NT C then gathered medications for R22. NT C did not perform hand hygiene upon entering R22's room. NT C placed one eye drop in each of R22's eyes bare handed. NT C performed hand hygiene after the procedure when exiting the room.On 06/16/25 at 2:48 PM, Surveyor informed NT C of the observation made of no hand hygiene or glove use before administration of eye drops. NT C replied, I should've performed hand hygiene and put on gloves when I went into the room.On 06/17/25 at 9:46 AM, Surveyor explained the observation of NT C with DON B. DON B replied, She really should have performed hand hygiene then put on gloves before administering the eye drops.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, policy review, and interview, the facility failed to store, prepare, distribute and serve food in a manner that prevents foodborne illness to the residents. Male staff with facia...

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Based on observation, policy review, and interview, the facility failed to store, prepare, distribute and serve food in a manner that prevents foodborne illness to the residents. Male staff with facial hair did not wear beard restraints when over hot foods. This has the potential to affect all 68 residents in the facility. Findings: Facility policy titled, Dress Code revised 10/9/2010 and implemented July 2025 stated in part: .Hair .Mustaches and beards must be neat, clean and trimmed. If length is longer than 1/2-inch employee must wear a beard guard (per State regulations) . On 06/17/25 at 11:05 AM, Surveyor observed Nutrition Services (NS) E and NS F monitoring the temperature of hot foods with no beard restraints. NS E had facial hair just on the end of the chin measuring about 1 and 1/2 inches long by 2 inches wide and NS F had facial hair that started anterior to both ears and ran all the way down to the chin. Both NS E and NS F's facial hair was long enough to see across the kitchen as both had dark colored beards. On 06/17/25 at 1:49 PM, Surveyor interviewed Dietary of Nutritional Services (DNS) D about the observation made of facial hair not covered in the kitchen. DNS D informed Surveyor that the regulation states beards longer than ½ inch must have a hair restraint. Surveyor informed DNS D that both the State Operations Manual (SOM) and the WI Food Code both indicate facial hair must be covered with a beard restraint. There is no length given in the regulation; all facial hair is to be covered. DNS D replied, Well, that is a learning moment. I am going to change our policy and make sure effective immediately that all facial hair is covered in the kitchen.
Apr 2024 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility did not ensure that residents receive treatment and care in accordance with professional standards of practice for 1 of 1 resident (R59) reviewed for...

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Based on interview and record review, the facility did not ensure that residents receive treatment and care in accordance with professional standards of practice for 1 of 1 resident (R59) reviewed for following physician orders. Findings: R59 was admitted to facility on 03/07/24 with diagnoses of hypertension, renal failure, and diabetes with neuropathy. On 03/20/24, occupational therapy placed a note in R59's chart indicating increased edema in bilateral lower extremities On 03/25/24, the physician conducted rounds for R59 and placed an order for Furosemide (a diuretic) 20mg daily to regimen, due to edema in bilateral lower extremities. On 03/28/24, R59 received a physician order for daily weights x 2 weeks then weekly due to bilateral lower extremity edema. The order was entered into R59's chart to obtain daily weights starting 3/29/24 through 04/11/24. On 04/24/24, Surveyor reviewed R59's recorded weights and noted facility failed to follow the physician order for daily weights for 11 days out of the 14-day period, obtaining only 3 weights on 04/02/24, 04/04/24, and 04/10/24. On 04/24/24 at 4:17 PM, Surveyor interviewed Director of Nursing (DON) B regarding the order for weekly weights and noted this had not been completed as ordered by physician. DON B stated a Performance Improvement Plan was just initiated as the order was placed for the certified nursing assistants to complete but was not followed through.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2 R65 was admitted to the facility on [DATE] and had diagnoses that included in part acute infective endocarditis, conge...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2 R65 was admitted to the facility on [DATE] and had diagnoses that included in part acute infective endocarditis, congestive heart failure (CHF), nonrheumatic aortic valve disorder, rheumatic mitral stenosis, pressure ulcer, anemia, severe protein calorie malnutrition, diabetes, malignant neoplasm of breast, and chronic kidney disease (CKD). R65's orders: Ensure that you use Unisolve to remove old dressing to promote skin integrity. Cleanse 4 stage 3 pressure injury (PI) to bilateral buttocks and 2 stage 2 PI with wound cleanser, pat dry. Apply small dab of Triad to wound beds. Spray peri-wound liberally with Cavilon. Allow to dry. Place a large Hydrocolloidal dressing cut in half to both side of gluteal cleft and coccyx ensuring that the wounds are covered. Do not secure with transparent dressing. Every three days and as needed (PRN). On 4/24/24 at 1:30 PM, Surveyor observed RN G perform wound care to R65's PIs. RN G performed hand hygiene and donned gown and gloves. RN G then cleansed the area with wound cleanser and gauze. RN G removed gloves; no hand hygiene was performed. RN G then put on new gloves, applied Triad to the wounds and then removed gloves; no hand hygiene was performed. RN G then put on new gloves and sprayed Cavilon spray to the wound and allowed to dry, applied hydrocolloidal to cover area and applied Triad around the hydrocolloidal dressing. RN G then removed gloves and used hand sanitizer. Hand hygiene should have been performed after each glove change. On 4/24/24 at 1:39 PM, Surveyor interviewed RN G and asked what the policy was for hand hygiene during wound care. RN G said hand hygiene before and after the start and stop of wound care. Surveyor asked RN G if when he changed gloves during the wound care, should he have performed hand hygiene. RN G said he was not sure and would have to ask the charge nurse what the standard of practice was. RN G said thinking about it, he should have used hand sanitizer after each glove change. On 4/25/24 at 8:29 AM, Surveyor interviewed the wound care nurse, RN H, and asked what the expectation for hand hygiene with glove change during wound care was. RN H said hand hygiene should be performed after each glove change. On 4/25/24 at 9:00 AM, Surveyor interviewed Director of Nursing (DON) B and asked what the expectation for hand hygiene with glove change during wound care was. DON B said hand hygiene should be performed after each glove change. Based on observation, interview and record review, the facility did not ensure hand hygiene was conducted appropriately for 2 of 4 wound care observations (R32 and R65). This is evidenced by: The CDC had outlined the following indications for hand washing and the wearing of gloves: A. When hands are visibly dirty or contaminated with proteinaceous material or are visibly soiled with blood or other body fluids, wash hands with either a nonantimicrobial soap and water or an antimicrobial soap and water. B. If hands are not visibly soiled, use an alcohol-based hand rub for routinely decontaminating hands in all other clinical situations described in items. Alternatively, wash hands with an antimicrobial soap and water in all clinical situations described in items. C. Decontaminate hands before having direct contact with patients . F. Decontaminate hands after contact with a patient's intact skin. G. Decontaminate hands after contact with body fluids or excretions, mucous membranes, nonintact skin, and wound dressings if hands are not visibly soiled. H. Decontaminate hands if moving from a contaminated-body site to a clean-body site during patient care. I. Decontaminate hands after contact with inanimate objects (including medical equipment) in the immediate vicinity of the patient. J. Decontaminate hands after removing gloves . The CDC continues to direct healthcare workers with the technique of hand hygiene: . E. Change gloves during patient care if moving from a contaminated body site to a clean body site . The facility policy, entitled Hand Hygiene, dated 03/12/24, states: Purpose: To prevent and control transmission of infections and illnesses to residents and among staff and visitors and Handwashing required: always wash hands before doing cares on residents, after cleaning feces or urine, after resident cares, between residents, after using the bathroom, before and after meals, before returning to work after break, after removing gloves, before leaving a resident room (isolation and standard), when hands are visibly soiled, after repeated sanitizations (more than 10), and when suspected Norovirus or GI illness is present. The facility policy, entitled Dressing Changes, dated 07/20/05, states: Purpose: This procedure will be used for all dressing changes unless otherwise indicated by the M.D. Procedure: 1. Gather equipment. 2. Wash hands - don gloves 3. Place two barriers down - one for clean and one for dirty. 4. Open dressing supplies and place on clean barrier 5. Remove old dressings-place in plastic bag or on dirty barrier. 6. If extremity needs to be soaked place basin on barrier and extremity in water. 7. Remove gloves and wash hands. 8. If necessary open sterile dressings, cleaning solutions, and dressings at this time onto the clean barrier. 9. Put on clean gloves. 10. If dressings need to be cut-use scissors found in the individual residents' dressing kit. 11. Cleanse area with no touch technique, cleaning from center of wound to a few inches outside the affected area in a circular motion, dropping used materials in a plastic bag or onto dirty barrier. 12. Remove gloves, wash hands, don clean gloves. 13. Apply ointments as ordered using appropriate applicator. 14. Apply dressing taking care not to touch the open area with gloves. If at any time your glove comes in contact with wound or drainage, you must remove the gloves, wash hands, and re-glove before handling any of the items on the clean barrier. 15. Apply tape or other materials. 16. Write date, time, and initials on tape. 17. Remove gloves and wash hands. 18. Close plastic bag and take to disposal area. 19. Wash hands. If you have more than one wound on the same resident-use the same procedure for each wound. R32 was admitted to the facility on [DATE] and has diagnoses that include diabetes mellitus type 2, peripheral vascular disease, history of cerebral vascular accident affecting left side, cognitive impairment, and morbid obesity. R32's Minimum Data Set (MDS) assessment, dated 03/11/24, indicates that R32 has a Brief Interview for Mental Status (BIMS) score of 04 (severe cognitive impairment). R32 has an Activated Power of Attorney (APOA). R32's wound assessments, dated 04/22/24, shows that R32 has a stage 4 pressure injury to the left outer thigh. This pressure injury has two openings that are connected by a 9.5-centimeter tunnel making them one wound. The lower wound area was created by a surgeon to allow for drainage after an abscess had formed. A Penrose drain was placed in the hospital on [DATE] and removed on 03/07/24. R32 also has a reddened area under the left breast with prescribed treatment. Hospital Discharge summary, dated [DATE], states that necrotizing fasciitis was discovered to the lower leg compartment after surgical incision and draining was performed by a surgeon. Hospital discharge summary states that without further debridement of the necrotizing fasciitis, this wound will never heal. R32's APOA opted to not put R32 through the surgeries that would debride the necrotizing fasciitis and allow possible healing. R32 has physician orders as follows: Left thigh wounds: AM/PM 1. Use Q-tip to remove old alginate. Cleanse wounds with normal saline and gauze. 2. Gently/loosely pack both wounds to left thigh w/ calcium alginate silver strips (OK to use calcium alginate squares) Do NOT moisten calcium alginate. Pack calcium alginate into wound dry with Q-tip. 3. Triad to denuded/eroded areas of wound edges. 4. Triad to red irritated area and moisture associated skin damage (MASD) around wound and in between wounds. 5. Cover with ABD pad (blue line to the outside) and hold in place with brown tape. Change twice a day AM/PM if tolerating well. Left breast: cleanse area with normal saline. Frost with Triad. Place Viva for protection. Twice a day AM/PM if tolerating well. On 04/23/24 at 3:00 PM, Surveyor conducted a wound care observation of R32's left thigh and left breast wounds performed by LPN I. Registered Nurse (RN) J, who is currently training, was in the room assisting with holding and repositioning R32. LPN I and RN J donned personal protective equipment (PPE) appropriately (R32 is in enhanced barrier precautions). LPN I sanitized her hands and set up a barrier with dressing supplies on a bedside table that included gauze, normal saline, Triad cream, Q-tips, tape, ABD bandage and box of gloves. LPN I placed the bedside table on the left side of R32's bed. RN J raised the bed, lowered the head of bed and positioned resident on her right-side facing doorway. Surveyor observed an ABD pad taped to the outer left thigh. LPN I donned gloves and placed a barrier pad under resident's left thigh/buttock area. LPN I removed old ABD bandage. Two areas were observed to the left thigh; one was close to the upper thigh buttock area (anterior) and the other was lower/mid-thigh (posterior). Both areas were packed with calcium alginate. The wounds appeared clean without signs of infection. LPN I used the long wooden stick end on Q-tip to remove the packing from the anterior wound and placed the packing on the old ABD pad. LPN I then used the same wooden end on Q-tip to remove the packing from the posterior wound. The waste was discarded in the garbage next to the bed. LPN I doffed her gloves and donned new gloves without washing or sanitizing hands. LPN I cleansed the wound areas with gauze soaked in normal saline. The skin area surrounding the wounds appeared scaly with dry patches. LPN I doffed gloves, discarded them, and donned new gloves without washing or sanitizing hands. LPN I opened a package of calcium alginate and used a clean pair of scissors to cut the alginate into strips. The strips were left on the inside of the calcium alginate package. LPN I then used a new Q-tip and with soft end packed the posterior wound and then packed the anterior wound. LPN I discarded Q-tip and alginate package, doffed gloves and discarded them. LPN I donned new gloves without washing or sanitizing hands. LPN I then applied Triad cream to the outer skin and peri-wound area excoriated skin. LPN I doffed gloves, discarded, and donned new gloves without washing or sanitizing hands. LPN I placed a new ABD pad over the area and secured with brown tape. LPN I dated and initialed the tape. LPN I gathered the barrier pad with waste and discarded, doffed gloves. LPN I did not wash or sanitize hands. RN J doffed gloves, discarded, used hand sanitizer, donned new gloves, and prepared R32 for the left breast dressing change. RN assisted R32 in holding up her left arm. LPN I donned new gloves without washing or sanitizing hands. LPN I exposed the area under left breast. This area was observed as pinkish red in color with no open areas. LPN I cleansed the area with gauze and normal saline then discarded waste. LPN I doffed gloves and donned new gloves without washing or sanitizing hands. LPN I applied Triad cream and a Viva cloth. LPN I doffed gloves and discarded in garbage. LPN I and RN J assisted R32 with repositioning and a boost up in the bed. Bedside table was next to resident's bed and call light attached to blanket within reach. R32's bed was then lowered. LPN I and RN J removed garbage and replaced bags. Waste was discarded in the garbage bin in room. LPN I and RN J doffed PPE, discarded and hand sanitized before leaving the room. On 04/24/24 at 4:01 PM, Surveyor interviewed LPN I regarding hand hygiene during R32's wound care. LPN I stated that LPN I should perform hand hygiene prior to performing the dressing change and then when completely finished, prior to putting gloves on and after taking them off, after taking off PPE and before leaving the room.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2 Facility policy entitled Hand Hygiene revised on 03/12/24 states in part .Purpose: To prevent and control transmission...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2 Facility policy entitled Hand Hygiene revised on 03/12/24 states in part .Purpose: To prevent and control transmission of infections and illnesses to residents and among staff and visitors: Handwashing required: always wash hands before doing cares on residents, after cleaning feces or urine, after removing gloves. On 04/24/24 at 8:49 AM, Surveyor observed CNA C conduct cares on R16. CNA C donned clean pair of gloves and with assistance of the sit to stand lift, transferred R16 out of recliner which had a urine-soaked pad on the recliner. CNA C proceeded to pulled down R16's urine-soaked incontinence pad and pants. CNA C proceeded to do the following: Applied lotion to R16's legs/feet, removed gloves and donned clean pair of gloves, applied compression stockings, took clean incontinent pad and secured in place, dressed in clean pants to knees, cleansed abdominal folds, applied powder and dry paper towel in abdominal folds, brought lift and secured resident from toilet to lift to standing position, cleansed buttocks and pulled up clean pants and transferred R16 to w/c, and removed mechanical lift sling. CNA C continued to complete upper body cares and dressing on R16 and applied lipstick, touching R16's chin with unclean hands to apply the lipstick. CNA C then brushed R16's hair, placed oxygen tubing into nares and unwrapped a sucker per R16's request. CNA C donned clean pair of gloves and removed soiled clothing and garbage from room, after all of the other cares were done. On 04/24/24 at 9:34 AM, Surveyor interviewed CNA C, regarding education received regarding hand hygiene during cares. CNA C stated CNA C received education to use either hand sanitizer or wash hands after removing gloves, before and after cares. CNA C confirmed hand hygiene was not conducted during cares. On 04/24/24 at 11:28 AM, Surveyor interviewed DON B regarding observation of lack of hygiene during morning cares which included incontinence care. DON B stated the expectation would be after completing incontinence care to remove gloves and conduct hand hygiene. Based on observation, interviews and record reviews, the facility did not maintain an infection prevention and control program according to professional standards of practice when Enhanced Barrier Precautions (EBP) with appropriate Personal Protective Equipment (PPE) was not followed for 1 of 8 resident (R45) and lack of hand hygiene between glove changes during personal cares for 1 of 8 resident (R16). This was evidenced by: Example 1 The facility utilizes the Centers for Disease Control and Prevention (CDC) sign for EBP that states: Everyone must: .wear gloves and a gown for the following high contact resident care activities: dressing, bathing/showering, transferring, changing linens, providing hygiene, changing briefs or assisting with toileting, device care or use: urinary catheter . The facility policy, entitled Enhanced Barrier Precautions, revised 4/05/24, states: .The use of gown and gloves during high-contact resident care activities that provide opportunities for transfer of Multi Drug Resistant Organisms (MDRO)s to staff hands and clothing .Examples of high contact resident care activities requiring gown and glove use for EBP include [in part]: changing briefs or assisting with toileting, device care or use: urinary catheter . R45 was admitted to the facility on [DATE] and had diagnoses that included in part retention of urine, neuromuscular dysfunction of bladder, dementia, and adrenal cortical insufficiency. R45 had a urinary catheter. Outside R45's door was a PPE cart that included gloves and gowns, along with the CDC sign for EBP that stated, .wear gown and gloves when providing high contact resident care such as device care or use - urinary catheter or changing briefs or assisting with toileting . On 4/23/24 at 10:00 AM, Surveyor observed Certified Nursing Assistant (CNA) D and CNA F perform personal care of changing brief and catheter care to R45. Both CNAs did not wear a gown during the brief change. CNA D cleaned R45's perineal area and then cleaned stool while CNA F was in direct contact with R45, holding R45 in place. When finished holding R45, CNA F applied gown and gloves to empty R45 catheter. On 4/24/24 at 1:39 PM, Surveyor interviewed Registered Nurse (RN) G and CNA E and asked when to wear PPE of gown and gloves when a resident was on EBP. RN G and CNA E said to wear gown and gloves when doing high contact resident care such as wound care, catheter care, any personal care for residents who were on EBP. On 4/25/24 at 8:29 AM, Surveyor interviewed RN H and asked what the expectation of EBP when to wear gown and gloves. RN H said anytime direct care is provided, the gown and gloves need to be worn. On 4/25/24 at 9:00 AM, Surveyor interviewed Director of Nursing (DON) B and asked what the expectation of EBP when to wear gown and gloves. DON B said anytime direct care is provided, the gown and gloves need to be worn.
Mar 2023 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure 2 of 14 (R33 and R49) residents reviewed for comp...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure 2 of 14 (R33 and R49) residents reviewed for comprehensive care plans had a developed care plan specific to the resident. R33 had a diagnosis of dementia and did not have a comprehensive care plan to include dementia. R49's care plan included outdated information for bladder management and had not been updated to include R49's current plan of care. This is evidenced by: Example #1 On 3/14/23, Surveyor reviewed R33's medical record. R33 was admitted to the facility on [DATE] with a primary diagnosis of major depressive disorder. Other diagnoses included, but not limited to cognitive communication deficit and vascular dementia. Review of R33's Minimum Data Set (MDS) assessment, dated 01/05/23, included the diagnosis of non-Alzheimer's dementia. Review of R33's care plan showed there is nothing written concerning dementia/memory care. On 3/14/23, Surveyor asked the Director of Nursing (DON) B for the dementia/memory care plan for R33. DON B provided R33's care plan for memory and communication that was created on 03/14/23. On 3/15/23, Surveyor received provider note dated 2/18/22 that stated R33 had underlying dementia based on history, patient evaluation and review of imaging. R33 clearly had underlying dementia, likely vascular, based on MRI. Example #2 On 3/15/23, Surveyor reviewed R49's medical record. R49 was admitted to the facility on [DATE] with a primary diagnosis of dementia. Other diagnoses included, but not limited to benign prostatic hyperplasia with lower urinary tract symptoms and retention of urine. Review of R49's MDS assessment, dated 01/11/23, stated use of indwelling catheter for urination. Review of R49's care plan showed bladder management created on 10/14/21 to include the need for self-catheterization when post void residual is greater than 150ml (milliliters). Review of R49's orders included indwelling foley catheter that is changed routinely in Urology per Urologist's orders. Change catheter as needed for leakage, obstruction or nurse discretion. On 3/13/23, Surveyor observed R49 sitting up in a Broda chair with an indwelling foley catheter present. The foley bag was covered for privacy. On 3/15/23, Surveyor spoke with Licensed Practical Nurse (LPN) N who stated R49's foley catheter is changed at the clinic and can be done here if needed. The foley catheter was a continuous indwelling foley, not intermittent. On 3/15/23, Surveyor spoke with DON B to see when care plans should be updated. DON B stated care plans should be updated quarterly and if there are any changes. Surveyor asked DON B if R49's care plan for bladder management had been updated. DON B stated no, the care plan was started on 10/14/21 with no updates. Currently, R49 was not self-catheterization as the foley catheter was now continuous. Surveyor asked if the care plan should be updated.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not ensure the resident's right to personal privacy during a medical provid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not ensure the resident's right to personal privacy during a medical provider interview for 1 of 15 residents (R21). This is evidenced by: The facility policy entitled, Our Resident's Health Information is Confidential and on a Need to Know Basis reads in part, .protect resident's medical information from those who do not need to know the information . R21 was admitted to the facility on [DATE]. On 03/14/23 at 1:45 p.m., R21 along with eight other residents were attending the activity of hangman using a portable whiteboard led by Recreational Therapy Assistant (RTA) J. The activity was conducted in the Westview Lounge. Nurse Practitioner (NP) K came to get R21 from the activity and told the resident she needed to talk concerning medical information for a routine check in. NP K rolled R21 in the wheelchair to the other end of the Westview Lounge just behind the portable whiteboard. NP K talked with R21 concerning R21's medical information. The space where NP K and R21 were talking was open to the hall and the rest of the lounge, allowing anyone walking by or in the Westview Lounge to hear the conversation about confidential medical information related to R21. Two Surveyors were sitting on the other end of the Westview Lounge, behind the residents doing the activity, and both Surveyors could hear the conversation between NP K and R21. The conversation included confidential medical information. On 03/14/23 at 2:40 p.m., Surveyor spoke with RTA J after the activity was finished and asked RTA J if she could hear NP K and R21 talking during the activity. RTA J said yes, she could hear them talking. On 03/14/23 at 3:10 p.m., Surveyor spoke with Director of Nursing (DON) B to ask what the policy is concerning a provider speaking with a resident and how to keep the resident's information private. DON B stated they should be speaking to the resident in a private area or room where only the people who are in the need to know are there to hear the information. On 03/15/23 at 10:29 a.m., Surveyor spoke with R21 who stated NP K came and got her during the activity to talk about her medical information. NP K rolled her around the other side of the whiteboard in the Westview Lounge and talked about her medical information. R21 was unsure if the area was private or not.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations and interviews, the facility did not serve food in accordance with professional standards for food service safety. This has the potential to affect all 54 residents in the facili...

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Based on observations and interviews, the facility did not serve food in accordance with professional standards for food service safety. This has the potential to affect all 54 residents in the facility. Kitchen staff were observed changing gloves and not handwashing and touching ready to eat foods. Staff were observed opening straws for residents and touching the straw with their hands. Findings include: The facility policy, entitled Hand Washing Guide reads in part Hand hygiene must be performed after removing gloves. On 03/13/23 at 11:42 AM, Surveyor observed dining assistant (DA) H passing out waters to residents(R). DA H opened 2 straws by removing all the paper for R5 with bare hands, touched the straw and put in their milk and juice. On 03/13/23 at 11:44 AM, Surveyor observed DA F changed gloves, no hand washing, dishing up plates with gloved hands then dished up another tray put on tray slip, left dining room with same gloves on at 11:50 AM. DA F returned to the dining room with gloved hands, no hand washing when they returned, dished up a tray, with same gloved hands grabbed a dinner roll out of bag, continued dishing up another meal, grabbed dinner roll with same gloved hands, another tray, same gloved hands grabbed a dinner roll, covered tray, put slip on tray, got a new plate, grabbed dinner roll with same gloved hands, wiped down a tray with a towel, removed gloves and washed hands with soap and water, put on new gloves, grabbed meal slip, dished up another plate, grabbed dinner roll with same gloved hands, covered plate, grabbed towel with same gloved hands, filled up a coffee cup with same gloved hands, dished up a new plate, grabbed a diner roll out of bag with same gloved hands. On 03/13/23 at 11:49 AM, Surveyor observed Dining Supervisor (DS) E open 2 straws by removing all of the paper for a resident with bare hands then touched the top of straw and put it in cups of juice. On 03/13/23 at 11:59 AM, Surveyor observed certified nursing assistant (CNA) I open straws by removing all the paper and with bare hands and put in resident's milk and coffee. On 03/14/23 at about 11:25 AM, Surveyor observed DA G open 2 straws by removing all the paper and with bare hands and put in resident's milk and coffee. On 03/14/23 at 11:15 AM, Surveyor interviewed DS D and asked what they expected staff to do when they remove their gloves and put on a new pair. DS D indicated to always wash hands before putting on a new pair. On 03/15/23 at 9:25 AM, Surveyor interviewed Nutrition Director (ND) C and asked how do you expect food service workers to open straws for the residents. ND C indicated by not touching the top of the straw, take off the bottom half of the straw wrapper, holding the top of the straw with the paper on and put in the drink. 03/15/23 09:22 AM, Surveyor interviewed ND C and asked when they expect staff to wash hands. ND C indicated that they tell staff when in doubt wash your hands. Surveyor reviewed the observations of DA F with ND C and asked what DA F should have done in between glove changes. ND C indicated DA F should have washed their hands. Surveyor asked about grabbing the dinner rolls. ND C indicated they should have used a tongs.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0888 (Tag F0888)

Minor procedural issue · This affected most or all residents

Based on interview and record review, the facility did not ensure all staff who provide care to the residents were fully vaccinated for COVID-19. This had the potential to affect all 54 residents. Cer...

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Based on interview and record review, the facility did not ensure all staff who provide care to the residents were fully vaccinated for COVID-19. This had the potential to affect all 54 residents. Certified Nursing Assistant (CNA) M was not fully vaccinated for COVID-19 while working in the facility. CNA M did not have a temporary delay or exemption from receiving the COVID-19 vaccination. Findings include: Facility policy entitled COVID-19 Vaccine Policy, last revised 01/25/22, stated in part, .It is the policy of this corporation that all eligible staff must receive the first dose of a two-dose COVID-19 vaccine .prior to providing any care or treatment .By February 28, 2022, all eligible staff have received the necessary doses to complete the vaccine series (i.e., one dose of a single-dose vaccine or all doses of a multiple vaccine series) or have been granted a qualifying exemption or are identified as having a temporary delay as recommended by the CDC [Centers for Disease Control] .The Infection Preventionist or designee, will contact each employee who does not meet the definition of fully vaccinated to determine: If eligible staff has received one-dose of the two-dose series and has an appointment for the second dose . On 03/14/23, Surveyor reviewed the COVID-19 Staff Vaccination Matrix provided by the facility. The document identified one staff member, CNA M, as partially vaccinated. Surveyor asked staff for CNA M's vaccination documentation, or documentation of exemption. On 03/15/23, Surveyor received CNA M vaccination records, which were printed from the Wisconsin Immunization Registry. The document showed CNA M received the first dose of a two-dose series of Pfizer COVID-19 vaccine on 02/17/22. The document showed CNA M was eligible for the second dose of the COVID-19 vaccine on 03/10/22. The document showed CNA M was overdue for the second dose of the vaccine. There was no record showing CNA M received the second dose of the COVID-19 vaccine. The current employee list provided by the facility identified CNA M had a date of hire of 02/21/22. For the week ending 03/05/23, the facility reported 94.6% of their residents had completed a primary series of COVID-19 vaccine, and 91.9% of their staff had completed a primary series of COVID-19 vaccine. The facility surveillance records showed the facility had a recent COVID-19 outbreak from 01/24/23 through 02/11/23. The outbreak involved four residents and three staff members. On 03/15/23 at 8:34 AM, Surveyor interviewed Registered Nurse (RN) L, who was responsible for Infection Prevention in the facility. Surveyor asked RN L if CNA M had received the 2nd dose of COVID-19 vaccine, or if CNA M had an approved exemption from the vaccine. RN L was unsure if CNA M had received the second dose of COVID-19 vaccine, or if CNA M requested or received an exemption from the vaccine. RN L would check into that. Surveyor asked if CNA M was currently working at the facility. RN L stated CNA M did currently work at the facility. On 03/15/23 at 10:27 AM, Nursing Home Administrator (NHA) A reported CNA M had been working at the facility for the past year and had not received a second dose of COVID-19 vaccine or an approved exemption. NHA A stated they had taken CNA M off the schedule until either vaccinated or exemption requested. NHA A stated CNA M fell through the cracks somehow, and they had started a Performance Improvement Project for this situation.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • $3,145 in fines. Lower than most Wisconsin facilities. Relatively clean record.
  • • 34% turnover. Below Wisconsin's 48% average. Good staff retention means consistent care.
Concerns
  • • 13 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
Bottom line: Mixed indicators with Trust Score of 68/100. Visit in person and ask pointed questions.

About This Facility

What is Bethany St Joseph Care Ctr's CMS Rating?

CMS assigns BETHANY ST JOSEPH CARE CTR an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Wisconsin, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Bethany St Joseph Care Ctr Staffed?

CMS rates BETHANY ST JOSEPH CARE CTR's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 34%, compared to the Wisconsin average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Bethany St Joseph Care Ctr?

State health inspectors documented 13 deficiencies at BETHANY ST JOSEPH CARE CTR during 2023 to 2025. These included: 1 that caused actual resident harm, 11 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Bethany St Joseph Care Ctr?

BETHANY ST JOSEPH CARE CTR is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 100 certified beds and approximately 66 residents (about 66% occupancy), it is a mid-sized facility located in LA CROSSE, Wisconsin.

How Does Bethany St Joseph Care Ctr Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, BETHANY ST JOSEPH CARE CTR's overall rating (4 stars) is above the state average of 3.0, staff turnover (34%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Bethany St Joseph Care Ctr?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Bethany St Joseph Care Ctr Safe?

Based on CMS inspection data, BETHANY ST JOSEPH CARE CTR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Wisconsin. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Bethany St Joseph Care Ctr Stick Around?

BETHANY ST JOSEPH CARE CTR has a staff turnover rate of 34%, which is about average for Wisconsin nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Bethany St Joseph Care Ctr Ever Fined?

BETHANY ST JOSEPH CARE CTR has been fined $3,145 across 1 penalty action. This is below the Wisconsin average of $33,110. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Bethany St Joseph Care Ctr on Any Federal Watch List?

BETHANY ST JOSEPH CARE CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.